Used Cars for Sale at Acura of Tempe in Tempe, AZ

Bill and Martha

Jun 4, 2016

WE just purchased our second Acura from Acura of Tempe and it was once again working with Patrick resulted in a no-hassle, quick and productive experience. We purchased a RDX 3 years ago and have been extremely satisfied with the service and customer experience. We considered other dealers when we were looking to purchase another SUV including Lexus in Tempe and on Bell Road and found the customer experience painful in both cases. We are delighted with the new MDX and would highly recommend this dealership for any vehicle purchase.

Ryan Klima

May 24, 2016

I recently leased an Acura MDX from Acura Tempe. It was an excellent and quick (as far as dealerships go) experience throughout. I started by speaking with Steve Rotanda (Sales Manager) over the phone and email. He provided very direct and honest feedback and was not in a hurry as I asked him a ton of questions. He provided me with a competitive price and talked through the Lease vs. Purchase options with me. Oakey Okuma was my salesman and he was patient and detailed with my questions about the entire line of Acura vehicles as well as previous models. I spoke with all 3 dealerships in town and decided to work with Tempe because of their non-pushy attitude, and Private ownership (versus corporate owned). This dealership was the furthest away from me and still ended up being the obvious choice. I highly recommend Acura of Tempe for your purchasing needs.

Ryan Klima

May 24, 2016

I recently leased an Acura MDX from Acura Tempe. It was an excellent and quick (as far as dealerships go) experience throughout. I started by speaking with Steve Rotanda (Sales Manager) over the phone and email. He provided very direct and honest feedback and was not in a hurry as I asked him a ton of questions. He provided me with a competitive price and talked through the Lease vs. Purchase options with me. Oakey Okuma was my salesman and he was patient and detailed with my questions about the entire line of Acura vehicles as well as previous models. I spoke with all 3 dealerships in town and decided to work with Tempe because of their non-pushy attitude, and Private ownership (versus corporate owned). This dealership was the furthest away from me and still ended up being the obvious choice. I highly recommend Acura of Tempe for your purchasing needs.

emillerphx

Apr 30, 2016

We needed to replace our larger 7 passenger SUV (Volvo) with a smaller vehicle, now that the kids are getting older. We didn't have a strong preference, just that we wanted a smaller cross over. So we set out and visited five dealers and drove five different cars.The experience at Acura of Tempe was the best of the bunch. The salesperson was friendly and knowledgeable and kept the deal going, without pushing. Never did we feel pressure nor did we feel that we were being pushed towards things we didn't want. Once we decided we wanted that car, the Acura RDX, we had reasonable negotiations that resulted in a lease arrangement that we were happy with.All of this was done via email. I had a busy week so it worked really well for me.The actual transaction went just as well, and the salesperson's insight into the vehicle has already been helpful. At other dealers we felt uncomfortable, looked down on, or we felt like we were bothering the salesperson. Non of that here.

Lana

Apr 27, 2016

We really appreciate the service you have provided us on our 2003 TL. It's pushing 190,000 miles and it still runs like a new car. We have taken it to exclusively to Acura of Tempe since it was a new car. Todd, our service manager, is top notch. He pays close attention to detail and makes sure our car gets the very best service possible. There is not a better running 2003 car on the road because of him.

Karm & Cal

Apr 26, 2016

I am a previous owner of 2 MDX's. I appreciate our salesman Gary. He spent time answering my wife's questions and was detailed explain the new technological options on the MDX. Virginia our finance manger is one of the best manger we have ever worked with and would recommend any new customer to work with. For future purchases we would buy from this dealership in a heart beat. Thank you Acura of Tempe!

Beshal

Apr 10, 2016

I live in Scottsdale, and I only go to Acura of Tempe. Abel has been my service rep for over 4 years, and has always made my visit perfect. I needed new break pads on the front of my Acura TL. Their price surpassed all other bids I got. The service is excellent. The staff is warm and friendly. I live 5 miles fro Acura of Scottsdale. They are rude, and overpriced. Thank you Penske. Acura of Tempe is worth the drive, and I will buy my next car from them.

ProudAcuraOwner

Apr 10, 2016

Sales, Finance, Service, what a class act dealership. My wife and I have been taking our 2012 TL here for service over the past three years, and have been so impressed, of course we went here to look at an MDX. We walked out with the keys to a 2016 MDX shortly thereafter. These folks know their product, respect their customers, and make every interaction a pleasure. I kinda look forward to our service visits, grab a cup of Starbucks coffee, and leave in a different Acura loaner. What a vehicle, what a dealership. Thank you!

Dorste Family

Apr 9, 2016

We have been customers at Acura of Tempe for quite a few years now. Patrick Aigner, Steve Rotonda and Todd Goldhammer have taken great care of our family. We have always been greeted with smiling faces, treated with respect and honesty and we leave knowing that we have received great prices. Acura of Tempe has provided our family with 5 cars over the years and many more to come in the future. Thank you Patrick, Steve, Todd and Acura of Tempe!

dorste

Apr 9, 2016

We have been customers at Acura of Tempe for quite a few years now. Patrick Aigner, Steve Rotonda and Todd Goldhammer have taken great care of our family. We have always been greeted with smiling faces, treated with respect and honesty and we leave knowing that we have received great prices. Acura of Tempe has provided our family with 5 cars over the years and many more to come in the future. Thank you Patrick, Steve, Todd and Acura of Tempe!

M.A.

Apr 7, 2016

I made an appointment for my regular oil and lube check up. Doug very carefully checked my car. Between him and the mechanic, my car is once again in good working order. I have trust and confidence with Acura of Tempe. Also my work was done in a timely manner.

marcdzb

Apr 6, 2016

My wife and I needed a family vehicle and Acura of Tempe helped put us in the new MDX at a great price. The team, namely Steve and Gary, is super friendly and beyond helpful. Obviously, they truly understand the importance of great customer service, being very knowledgeable, aware of my family's needs and giving us perspective about the market and everything that will impact our decision in getting a new vehicle. I highly recommend paying these guys a visit while shopping for your next vehicle. We love our new MDX and know we are in good hands from the support side as well. A++++++++++

N.Wade

Mar 29, 2016

I drive A LOT for work and have always shopped around to make sure I'm getting the best deal possible for regular maintenance and repairs. I always thought taking my car to the dealership would cost me more out of pocket. Doug has proven to exceed my expectations when it comes to auto service for a fair price! I will continue to refer business his way and look forward to buying another Acura down the road knowing he will help my vehicle run like new for years to come.

Tucson Realtor

Mar 26, 2016

This is my second time buying an Acura at this dealership and they never disappoint!

Mkdenver

Mar 21, 2016

While traveling through Tempe (on our way home to Denver) our MDX developed a rattle near the left front wheel. We stopped at Acura of Tempe where Dana Hornung handled our unscheduled stop in a very professional, courteous and responsive manner. She had the car checked with the result that it was a strut bushing issue which could wait til our return home to have fixed. I fully expected to pay for the diagnosis but was told there was no charge. To me this goes "above and beyond". We have owned Acuras for the last 20 years and dealing with Dana continues our experience of having good dependable and trustworthy service by Acura's dealers. We have dealt with Montano Acura in Albuquerque, Courtesy Acura of Littleton and now ACURA of Tempe. Based on these experiences we expect to be loyal Acura customers for many years to come. Miguel Abeyta, Aurora, CO.

redhotmomma

Mar 8, 2016

Dana took good care of my tire issue, she is always doing her best to make it a pleasant experience. I would recommend Dana and Tempe Acura.

Olga

Feb 12, 2016

I brought my car for a routine maintenance. I scheduled the appointment the night before on their web site -- there was a lot of time options available, and I was able to chose the best fitting my busy schedule. I requested a shuttle transportation to work. When I arrived, a service person was waiting to take my car and sending me to the agent inside for completing the paperwork. I was immediately seen with the pre-printed documents outlining the recommended service ans a brief review of my last service at the dealership. We quickly discussed what I would need this time and which services have been done previously or would be done externally (like wheel rotation at Costco). I signed the papers and was ready to go. it did not take more than 5 min. Outside the shuttle driver was waiting with the door open, and in no time was was on my way back to work. Car pickup was very similar. practially no waiting time whatsoever. This is an example of exceptional operations and customer service. Way to go, Acura of Tempe!

paulanddeb

Jan 21, 2016

Just a great new car buying experience with our Internet sales consultant Chelsea. She did a wonderful job making sure everything was in order for our arrival from out of town. Virginia made the finance process easy and understandable. Their customer service was excellent! See you both when we return for our first service check on our MDX. Bullhead City Arizona resident.

tom gregorin

Jan 15, 2016

recently had to have my battery replaced at Acura of Tempe....was very disappointed that they did not warranty he battery as it was an Acura battery that was just replaced in October.....they gave me some talk that the warranty goes back to the original change out that happened in 2010......didn't make sense to me..but what could i do other than to have it swapped and go on my way.......

K. Patterson

Jan 12, 2016

I acquired my previous 4 Acuras from Doug Randall, Acura of Peoria. Doug was great. However, I thought that Doug had retired and was therefore playing the field. I happened to find the 2016 MDX that I wanted online and responded to the Tempe Acura website. I was soon contacted by Thomas Wojcik. Tom was knowledgeable, efficient, and a pleasure to work with. I can honestly say that I look forward to acquiring my next 4 Acuras from Mr. Wojcik. The financing seems to be the most tiring of the deal for me. Not this time. Virginia Trumbull treated me like a good friend. From the moment we were introduced I felt at ease and welcomed. And, with Ms. Trumbulls excellent finance knowledge, I felt I was in good hands. This acquisition was one of the easiest I have ever experienced, and definitely the most enjoyable. To make the experience complete, Abel Talbo in the Service Dept., should receive kudos for keeping me with the Acura brand. I was seriously contemplating going with a Volvo XC90. My biggest concern was the service of said vehicle. My past experience with Mr. Talbo at Tempe Acura was my deciding factor to stay with the Acura brand. I look forward to continuing this relationship. The team at Tempe Acura, most importantly Thomas Wojcik, Virginia Trumbull, and Abel Talbo, is not only an asset to Tempe Acura, but the Acura Corporation as a whole.

Mikeycaz

Jan 7, 2016

Doug is the best service consultant I have dealt with at all the various dealers and makes of vehicles I have owned. He is very friendly and really understands the car. I would recommend Doug and Acura of Tempe without reservation.

PaulaMc

Jan 5, 2016

I've been buying and having our Acuras services at this dealership since 2004 and have found a second family. As an auto enthusiast and former car manufacturer and service employee, the folks here are straight, honest and ethical. Not only do they offer a no-hassle, more-than-fair buying experience, but their service team is wonderful to deal with. I actually look forward to bringing the car in and catching up on the new models and developments at Acura. As more and more dealerships become part of a huge national chain, it's nice to know that this group keep an independent operation and places customer satisfaction on their priority list. We're happy to be part of the Acura family.

Linda..Valley Realtor

Jan 3, 2016

I have purchased and used the service departments of all of the Acura dealerships in the Valley and one in California (I am on my 6th Acura). The folks at Acura of Tempe and my service guy, Todd Goldhammer, are exceptional in their treatment of their customers and attention to detail in servicing the car. Helpful and thorough are two of the best words I can think of to describe them. They know the importance of customer relationships and it is reflected in their actions!

CKunze

Jan 1, 2016

This was my first purchase at the Tempe dealership but my fourth Acura. I have always received great customer service. I will definitely be going back when we are able to get my wife a new car!!

Old guy

Dec 17, 2015

Whether buying a car or for service, this dealership knows how to treat customers. Recently had exceptional treatment from Luis, Virginia and Dana. Steve was also very helpful. Thanks we love the new MDX.

emu

Dec 14, 2015

I used to have a 2005 Acura TL and was serviced at Acura of Scottsdale with Doug Peng as the service advisor. Doug's been always responsive, very knowledgeable, and provided excellent customer service. Last year I found out that Doug had moved to Acura of Tempe and he invited me to bring my 2014 Honda Odyssey to Acura of Tempe for service. I now take my Odyssey to Doug for service required because of my respect for Doug. Acura of Tempe is fortunate to have Doug as he exemplifies an honest, friendly, knowledgeable, and a good representative of the dealership. Because of Doug, I'm confident that my Odyssey will be well taken care of.

dbarnhart

Dec 5, 2015

I've bought dozens of new cars in my life, and yesterday's experience buying a 2016 Acura RDX from Acura of Tempe was the most painless and pleasant car-buying experience of my life.

tjones1935

Dec 3, 2015

Just purchased my second Acura RDX and all personnel do anything they can to help you. Have used their service on first RDX and was always very pleased with the service. Car clean when returned and any problem fixed the first time. I would highly recommend Dana as a service coordinator and Chelsea as Internet Sale Consultant..

LW

Nov 19, 2015

I've been with Acura of Tempe for approximately two years and could not imagine going to any other dealership. Although I have an older Acura MDX, this dealership keeps this baby driving like new. Doug Peng is my service advisor. This is a true gentleman, passionate in his work: to provide and mediate the best care for you and your vehicle. The honest effort is diligently delivered via excellent customer service, effective communication and the building of sincere quality relationships. Doug is the pillar of Trust within Acura of Tempe and I know that this tangible character is a vital building block to a successful, thriving business.As for the dealership as a whole, I am very pleased. Other staff prove themselves courteous without strained effort. I have purchased part from the auto department and was able to return it the next day, because I found my original. My vehicle was in the shop for a particular purpose and upon return, not only were the target items remedied/serviced, I found other items serviced at no additional cost (thanks, Doug). Other staff have been honest and helpful regarding advice.The waiting area is nothing but pleasant. The seating is comfortable and of good quality. They provide refreshments from water, juice and pop to coffee and tea. Fruit, cookies and chips are available as well. For us telecommuters, good wifi is provided along with easily accessible power outlets. Acura of Tempe has also included an enclosed play area for young children.This is a dealership you can trust, based off my consistent experiences.

nelsonma

Nov 11, 2015

I have purchased three used vehicles from Acura of Tempe! This location has the best service and sales environment I have ever encountered in the auto world (even better than Lexus!). The service department is top knotch and always willing to go above and beyond if there are any issues to be resolved. Able always great my family and I will smiles and warm cheer and ensures the service experience is smooth and memorable. The enviroment of the show room and waiting area is always kept clean, well stocked with snacks and beverages.. The sales team is also great...I will always gravitate to low pressure sales.I see no reason to ever visit another dealership!

Fan 'o Honda

Nov 8, 2015

Purchased a used, 2007 Honda CR-V. We couldn't be happier with how pleasant and upfront everyone was. I have been shopping for the past two weeks and can honestly say that Acura of Tempe was my best experience. Best price, nicest vehicle - Thanks so much!!!!

ncp

Oct 24, 2015

I was sent a maintenance special for 7500 mile service $65.95. Tempe Acura knows what type of car I have which is how I got on this mailing list. When I made the appt. they said it would be $35 more because of the type of oil they have to use on my car. That is false advertising in my mind. They told me it would take 1.5 hours, I requested a loaner car and was told they don't do that for quick services. When I purchased the car I was told I would get a loaner when it was in for service, again false advertising.

SD

Oct 23, 2015

I have been taking my vehicles to Acura of Tempe for service since 2005, even though I live in Scottsdale very close to another Acura dealership. The high level of service that Abel Talbo provides is the main reason that I am willing to travel the additional distance. He is certainly the best Service Advisor that I have ever had the pleasure of dealing with over the years.I highly recommend Abel and this dealership.

dixie

Oct 17, 2015

I purchased a new RDX yesterday and would like to say that it was a pleasure. It isn't often you can say that but I felt that all involved really worked with me to make this happen, and with no pressure either.

Corley

Oct 16, 2015

I purchased my 2012 Acura TL new in 2012 after extensive shopping all of the Acura dealerships in the state. By miles the people at Acura of Tempe wee not only the most pleasant to work with on the car I wanted on price but were low pressure letting me chose what and when to buy. I've bought many new cars in my lifetime and this was the easiest, most honest experience I've had.Post purchase I've discovered you cannot find a better service department to take care of your new car or SUV - Platinum class people and service. There are many plces I can take my TL for service or repair but I choose to drive 50 miles round trip to Acura of Tempe.

sadacurabuyer

Sep 30, 2015

Their service department is the best I have ever dealt with. If you have an Acura go to them - their service department is first rate.

Hcamper2

Sep 28, 2015

First rate service, by all whom I came into contact with at Acura of Tempe during the lease of an 2016 ILX, with Premium Package, on September 10, 2015. Oakey Okuma, Product Specialist, and Steve Rotonda, General Sales Manager, made my experience at your dealership extremely comfortable. Oakey, provided Indepth information on each car I was interested in. Oakey and Steve presented me with dealer and manufacturer incentives, making the terms for the lease very satisfactory. Bob Banes in finance, also made for a stress-free transaction. The next day, I return to bring the Title to my trade in and made minor change on my contract, in which Virginia Trumbull cheerfully handled my requestI am a very satisfied customer and very happy with my new car.

Ivan555

Sep 7, 2015

Chelsea Scott was a big reason our time was a good experience. We had done our research ahead of time. We arrived knowing which vehicle we wanted to see. Chelsea never pushed us towards a different direction but did all she could to help. She was straight with us throughout the process, never once did we feel that she fed us a "line." You could tell she was well respected by her peers (i.e. quote manager and finance).

Honda CR-V purchase successful

Aug 11, 2015

Chelsea Scott was absolutely amazing with her knowledge about cars. She was informative with all the details I wanted to know. I enjoyed working with her as she was not pushy like some sales reps. She was very professional and business like, yet had a great happy upbeat personality. Truly a pleasure to work with in the business world. I would give her 10 stars out of 10 and I am not kidding. You don't meet very many people as great as Chelsea. She made the experience of buying a car GRAND! (No I am not related to her and just saying this) She is just that good! Highly recommended! She is:Internet Sales ManagerAcura of Tempe480.577.5291 c480.344.6715 ochelsea.scottatacuraoftempe.comAcura of Tempe7800 S. Autoplex LoopTempe AZ 85284

don1951

Aug 8, 2015

Great deal and great people to buy from. Chelsea Scott and Bob Banes are very professional. We knew what we want and made an offer and were out of there in one hour. Felt we got a fair price and best of all no games and hassle. No back and forth here the sales persons gets approval for Gregg Meisenzaht and you sign the paperwork with Bob. After buying cars since 1967 this was enjoyable. They are very sincere in thanking you many times. Feels good to know that they know who is paying their salary and you have a choice as to where you spent your money. There service dept. is also outstanding to deal with over the past 10 years.

D. Reiter

Jun 25, 2015

If you are looking for an Acura I suggest seeing Steve Rotonda at Acura of Tempe. He is very professional, provides outstanding customer service, great follow through and makes the overall buying process very enjoyable. I never felt pressured in any way. I would purchase from him again and will recommend him to my clients and friends. His complete staff was very honest and respectful throughout our experience. I work in a very service oriented business where customer service makes all the difference so I am sensitive to customer service both good and bad. Let me say Acura of Tempe is superb at customer service!

paulk

Jun 8, 2015

To say that this dealership goes out its way is an understatement.Im from out of state in the Phoenix area on business. Im driving down the freeway on a Sunday afternoon and all of a sudden my 2002 Acura starts making a very unusual noise. I happen to see the Acura of Tempe sign and pull my car into the dealership. I know that the service department will be closed, but at least I can leave my car there for Monday. The receptionist is super helpful in showing me how to fill out the paperwork for service and is in the process of helping me get a cab/rental car.The Sales Manager, Steve Rotonda comes over and asks what is happening. I tell him the issue and he says he used to be a technician and thinks he knows what the problem is. He crawls under the car, says all he needs is a screwdriver and he corrects the issue on the spot. No charge!For the Sales Manager to go out of his way to help me out like this is amazing.

Mary S.

Jun 8, 2015

Car dealerships can be pushy, but not Acura of Tempe. Chelsea was so pleasant to work with and there wasn't that pressure that I had to buy. The sales manager Gregg was amazing and everyone there seemed to be happy not in a high pressure environment. I was a smooth transaction and I wasn't there all day!! I love my 2015 RDX! Thank you to the entire staff.

Linda H

May 15, 2015

We just purchased a our first Acura, a 2016 RDX, and couldn't be happier with our car buying experience we received at Acura of Tempe. Our salesman, Gary, was extremely helpful, honest and courteous but best of all there was no pressure. A great experience from start to finish, I highly recommend!

GoodMDX

May 9, 2015

Enough can not be said about the exemplary service provided by the dedicated sales and financing staff. From the responsive attention to be completely transparent on cost and otions in the selection of our MDX lease all the way through the leadership and support provided by Steve R. in supporting his team to close the deal in a way that gained a new long term customer. Great experience

Sharon Sirotnak

Apr 19, 2015

I purchased my first Acura ILX on a Saturday, August 4, 2012. Patrick Aigner was my sales representative. I did not feel rushed and/or pressured about trading in my Mazda 626. He answered all my questions and concerns, and that day, I bought my Acura ILX 2013 which I named BellaNova. BellaNova and I were not forgotten by Acura of Tempe. They called to check to see how I was enjoying my new car, and they provided information about getting in contact with Abel Talbo for any vehicle issues and/or maintenance service. Abel ROCKS! He is such a friendly and understanding person. He keeps me in check when it comes to maintenance service for BellaNova. So, on Saturday, April 18th, I brought BellaNova into the service department for her oil change. I started looking at the Acura cars in the showroom, and I chatted with Patrick. Needless to say, I drove home with a new Acura ILX 2016, and I named the car BellaNova2. Patrick, Steve Rotonda and Bob Banes offered a GREAT deal which I could not turn down. Again, all the people at Acura of Tempe have the BEST customer service skills. Abel will now keep me in check with BellaNova2, and I probably will be working with the Parts department to add a few features to BellaNova2. I enjoy seeing and chatting with the team at Acura of Tempe. THANK YOU for being ROCK STARS.

MikeS

Apr 9, 2015

I had a fantastic experience with Acura of Tempe. The sales staff went out of there way to locate the car I wanted in another city and have it shipped here to the valley. Than the staff went above and beyond again to have my dealer add on parts installed almost immediately. I love my new TLX and the people at Acura of Tempe are awesome. Down to earth and they treat everyone the way you want to be treated... nothing snooty, just good old fashioned service with a smile. My sales associate, the sales manager, the finance people, all make you feel like you should, a very important customer! Way to go Acura of Tempe!

Steve R

Feb 3, 2015

We bought a used MDX from Patrick Aigner. He is very knowledgeable and was very patient, even though I like to take my time to make decisions. Bob Banes worked us through the paperwork as quickly as possible. We are very happy with the deal we got and with the MDX.

Yajnas

Jan 30, 2015

Every time I have serviced my Acura MDX at this dealership, it has been a great experience. My advisor Todd is a first rate guy, extremely honest and upfront. He always tells me what needs service and then allows me to decide how I want to go. The technicians are very good and I never had any problems after service. The service department in general follows through and makes sure I was taken good care of. One of the special things I like about this Acura dealership is my ability to work from their guest lounge. Once I give my car for servicing, they have cubicles set up and wireless network available. I can get my laptop connected and working in minutes. They have coffee and goodies available, what more can you want? It has been a blessing to have this dealership near my home. So far, not a single complain about them from me. Very good in all respects, extremely pleased with everything and the car itself.

TOM

Jan 15, 2015

On Jan 11th I just walked in to the Acura of Tempe after receiving a mail from Steve R the manager, to buy a TLX 2015 with my trade in LINCON MKZ , as soon as i entered the the front desk she ask me how can I help you ?I said i want to meet Mr Steve Rotonda, she said ok he is not in office just wait, by the time a sales person came to me his name Mr Luis, I told him i want to talk to steve. few minitues later Steve entered like a very busy man. run to his chair, the poor sale guy went inside and stood beside him like a mouse in front of a cat and told him somebody came to meet you, He said busy have no time ,you ask him what you want. he came out and ask what you want i said i want to buy 2015 TLX an d have a trade in , ok where is your trade, he went and looked , he collected the information and went back to Steve with details, and bac k to me in a minitues with two paper in his hand and said we will give you 25000 for your trade , our TLX car will cost 39000. I ask him will you able to do more for my trade , he said no canot go above this, this is the price only we can offer. i said ok, thank you, I just left the store. ( THEY NOT EVEN OFFER ME TO SIT , NOT POLITE AT ALL .THE MANAGER STEVE FROM HIS FACE LOOKS RUDE AND ROUGH) an hour after i got a call from the same sale guy , he said hai we will increase your trade 1000 more. by the time I have already made a deal with supersstions spring lexus for a2015 LEXUS IS 250 with much more respect and dignityaccording to my experiance people like above is not suitable for the dealership..

andrewkingart

Jan 5, 2015

When I bought a Volkswagen from Acura of Tempe, it was a better experience than I could begin to imagine. I had found the perfect car through a private party sale but before we could finalize the deal, the sale fell through. Alas, I was 100% opposed to the idea of going to a dealer - I did not want to be hard sold by someone that I did not trust or settle for a car that I did not absolutely want. I had all of the preconceived notions of what stepping through the doors of a dealership meant ...luckily for me, those notions were quickly proved incorrect by the Acura of Tempe team.They had the car that I wanted, a used VW Tiguan with a turbo-charged engine and the dreamy VW panoramic sunroof. Keith, the salesman that I was given was calm, straightforward, accommodating and I felt no pressure from him. I was actually quite shocked by how completely normal our interaction was and it was a mere matter of hours until I was driving off of their lot with the perfect car, happy as could be.The issue for me came about a week later when that selling point of a sunroof began acting up. I assumed that it just needed a simple grease job so I took it to the local VW dealership for them to take care of it (I would not dream of subjecting an Acura dealership to working on a VW :) ). That simple grease job turned out to be a quote on a whole new sunroof track (not even remotely cheap) and my new car balloon being immediately burst. Against my better judgement, I decided to go back to the Acura dealership and lay out the scenario for them (I hate situations like this). I wasn't at all upset, just distraught really. Here was this perfect car that I had bought as a means to save money and it was potentially going to cost me an unforeseen $2,500 almost immediately. Keith was very professional about the whole situation and spoke to his sales manager who then referred me to one of their tremendous service professionals Barb. She took the car and offered a loaner car or a ride home, both of which I did not need. I can remember her saying to me as I was leaving, "we will make this right". And that they did.Barb was adamant about keeping me in the loop about what was happening with the car because it ended up being quite a bit of time to get the issue resolved. She called consistently to give me updates and would end up chatting for several minutes, mostly because she is a supremely nice person. And this whole time, I kept thinking about the dread and fear that I had about buying from a dealer. I was finally connecting the dots that this is what real customer service is and it is obviously something that Acura of Tempe takes seriously and puts tangible value in.I feel like in actuality that this a rather lame review - it doesn't really even begin to touch the surface of my satisfaction with the level of service that I received from them and certainly does no justice to the quality of their personnel. BUT I can say that this is the first time that I did not immediately remove the license plate frame advertising the dealer - those damn things that no one wants on their car but somehow magically appear each time for any reason the car is at a dealership for even 5 minutes. I will keep my Acura of Tempe license plate frame and drive with it and take pride in the tiny bit of advertisement that they may get from it. They deserve any and all positive business that my story can send their way - they are truly the good guys (and gals).

ChrisPaceAZ

Oct 25, 2014

Chelsea helped me tremendously, from the initial internet based communication to the in person interaction. She worked with me every step of the way, and now I am the happy driver of a 2015 Acura TLX! Thanks so much Chelsea and team for making this happen.

TinaCorral

Aug 16, 2014

The car fits you like a glove. Adam was very patient with our indecisiveness as well as working with us regarding our trade in/ monthly lease amount. The service has been amazing, and even though we were there for 3 hours it didn't seem like that long. We appreciate Adam's humor as it aligns with ours plus his knowledge of the vehicles and their differences helped us make an educated decision!

shanna.willaert.9

Aug 9, 2014

Such a wonderful experience from beginning to end. The staff were so friendly and honest. I didn't feel any pressure to purchase. They stayed after hours to work with my schedule and make sure I drove home in my new vehicle. Barb contacted me the very next day to schedule services added to my vehicle. Highly recommended!! I love my new vehicle and if I ever decided to trade again I will most definitely return! Thank you Acura of Tempe!

Jorge Hrdz

Aug 8, 2014

Went to look at 2006 TSX. Charles Jones was very helpful. Explained the entire process without rush and I walked out with my new car.

smiley22

Jul 19, 2014

After visiting many, many, many dealerships for the perfect vehicle I can truly rate Acura of Tempe by far the best place to purchase a vehicle. Oakey, the sales man who assisted us with our purchased was so amazing and very patient while my husband and I made up our minds. He made this transaction so smooth you didn't feel the usual dealership experience where you just stress and take long hours instead we felt like we were out visiting a friend. Oakey was so welcoming and knowledgeable about their products and services you could tell he enjoyed his work place. Also Bob, the finance gentleman he was great also made our visit so smooth he was so friendly and helpful with all of our questions he was just great! I can't forget to mention the gentle man who assisted in getting our vehicle cleaned up and ready to take home i can't recall his name but he was so welcoming and when he congratulated us in our new buy he just seemed so happy for us. You could tell he took pride in his work he left our vehicle spotless. I really appreciate the warmth these gentlemen bring to their job site they sure do transmit that to their customers.

dswnewcar

Jul 13, 2014

My husband and I came in to look at the 2015 RDX Acura. We were greeted by Patrick Algner, who provided information about the vehicle, answered our questions, and took us on a test drive. We believe he worked on getting us the car we wanted at the best price. The financing person, Bob Banes provided a thorough explanation of additional services and financing. Overall, the experience was excellent.

Martin53

Jul 3, 2014

After researching various vehicles, I was referred to this dealership through the Costco Car Buying Service. From the initial timely contact by Keith Baize (with two different test drives); his delivery of accurate and verifiable information, and the completion of the purchase process with Bob Barnes, we were treated with the utmost courtesy and respect. We were given all the information that we needed to make our decision with absolutely no high pressure sales tactics or gimmicks. Most importantly we were able to purchase exactly the car that we wanted for the price that was promised. Keith was extremely knowledgeable, helpful and went the extra mile in preparing the car for delivery and explaining the myriad of features that we needed to learn about. Based on our experience, I highly recommend this dealership.

Tadavis10

Jul 2, 2014

I purchased my first Acura from Keith. My overall experience was wonderful. I thoroughly appreciated Keith's laid back, low pressure style. Keith was knowledgeable and went above and beyond to accommodate my needs and schedule. I never got the feeling he was about getting the deal done right now. My experience was so positive that my retired parents went and bought a new car from Keith the same week, and they could not be happier. It's safe to say I will, without question, be a repeat customer when the time comes to trade up.

RDH

Jun 17, 2014

Very easy transaction, Chelsea the internet sales manager was great, went in at 9:00 am and made a offer, out of there by 11:00 am, great people at this dealership

cmcc6nn

Jun 15, 2014

Acura of Tempe was a refreshing car buying experience. Everyone there was cheerful and honest. When I said I wanted to leave and think about it, there was no pressure. Once back, the process was quick and painless (between 60-90 minutes) - which as we all know is close to record time. Oakey was very professional and courteous, I would highly recommend talking to him or anyone else at Acura of Tempe.

Zienna07

Apr 9, 2014

Keith was very helpful and took his time explaining everything we need to know. He went above and beyond customer service and made us feel welcome and at home here. Overall experience was great and would definitely come back here whenever we need a new or used car.Zienna

healy_mel

Mar 7, 2014

Keith was really great to work with. He assisted me with financing over the phone which made it so much more convenient. Overall experience exceeded my experience with any other car purchase

Southcar14

Feb 22, 2014

I just purchased my fourth Acura since the early 1990s when I had an Acura Legend. We purchased an MDX at Acura of Tempe for my wife a few years ago, and yesterday I traded my 1998 RL for a new 2014 TL. My only reluctance was that I loved my RL! It has been a great vehicle and served me well for many years. That being said, my new ride is AWESOME. The sales department was friendly, straightforward and flexible. I've had my vehicles serviced at Acura of Tempe for many years. Why? As many know, it can be, well let's say " challenging" to develop a trusted relationship with a person that is recommending maintenance expenses. I always want a clear and understandable reason when I'm spending $$ on these things. My Service Adviser, Todd Goldhammer, has always taken the time to offer advice and explain all the details I need to make a prudent decision. I'm very happy with my new TL and plan to continue my relationship with Acura of Tempe, largely due to the trust I've developed over the years and the quality of vehicles and service.

Mountjoy

Feb 4, 2014

Joel and Robert were true professionals; no games, no gimmicks, men of their word. Would highly recommend them and the dealership to any new buyers. Far superior to Scottsdale Acura's somnolent sales staff in every way.

Esnizzle22

Dec 30, 2013

The dealership and especially Rob Defenderfer were absolutely a joy on work with. Who can say that about a car buying experience? I can! I have NEVER had an easier purchase in my life. Everything from the browsing vehicles, to test driving, to negotiation, to financing, to settling into my new car, was nothing but pleasant and welcoming. North Scottsdale folks: drive to Acura of Tempe and ask for Rob. You WON'T be disappointed!

Rummler

Dec 30, 2013

Why? friendly non pressure pleasure to work with awesome personality GREAT Startes with internet ad text, quick response, we met did not agree on price, Follow up next day (Sunday Great Deal) Rob was fantastic Chelsea did a super job to help when Rob was busy. Virgina was equally knowledgeable professional ***** 5 stars to the team thank-you

minuteman228

Dec 28, 2013

So I gave this dealership another shot, this time I was hoping to finally talk to someone who can see through the deal without dropping the ball. Boy did I have one of the smoothest transactions i've ever had with Patrick (Aigner) and Joel. Patrick showed me the car I was looking for, went for a test drive, patiently listened to my nit picky whining. Satisfied with the vehicle's performance, we sat down and crunched numbers. The figure on my trade was within my expectation, so no issues there ( as opposed to the last time with the other guy who was treating me like I should agree to everything he says and sounded like he had to be somewhere but there). Anyway, we closed the deal in a very smooth manner (again, kudos to Patrick. I can be very egotistic in negotiations, but I never felt the need to put on that hat on this purchase). He skillfully knows which customer buttons to avoid pushing. Very professional!So my wife and I are now proud owners of a 2012 Acura TL tech with only 9K miles on it (Black on parchment, very nice!). The car reminded us why we loved our '05 TL so much that I felt bad parting with it a few years back. This car drives like a dream! I can't believe the connection it makes with the driver. I cannot even describe how nice the handling is. Plenty of power when you need it and very comfortable seat with unmatched technology at the price point! You gotta pay obscene amounts of cash to get this from overrated beemers. For value, reliability and performance, no other luxury brand can match an Acura!!! (This is our 5th Acura, and so far so good!!!).

ccornell21

Dec 14, 2013

We shopped around for several days until deciding on an Acura MDX. After a quick internet search, we were fortunate enough to end up working with Rob Defenderfer at Acura of Tempe. Rob was informative, patient and very helpful, but most importantly he was not pushy. He very transparent in the pricing, financing and warranties and was able to negotiate us a fair price for the MDX. If you are looking for an laid back, pleasurable Acura buying experience, I'd recommend asking for Rob.

minuteman228

Nov 27, 2013

I had a very very pleasant buying experience with Jon Grace, Luis and Bob Banes on my 2013 RDX. Very professional, friendly, and just makes you feel respected as a buyer. They made me feel special and rewarded being a long time loyal Acura customer. I have owned an MDX, TL, RL, and RDX and just loves the value of this luxury brand. Kudos to Jon and Bob, and also Joel (helped me out with a minor post-purchase issue). Very professional group of folks. Dana Hornung in the Service Department is just PHENOMENAL to say the least. Now, as to why I did not give the perfect rating for this dealership... My wife and I just came out of the dealership tonight looking to buy a new 2013 TL tech for her (for her birthday). The only colors left in the lot were a white (ugh!) and a silver (more ugh!). Maybe it was the initial dismay with the color selection, but the car looked...bland. Handling and overall drivability is what you'd expect from a mid level Acura sedan, but just no... warm and fuzzy feel. Anyway, the big price drop on the outgoing 2013s were really attractive so we went ahead with the negotiations anyway. The sales associate Chelsea Scott was pretty new, but I gotta give it to her as she was doing her best even with the obvious lack of familiarity with the Acura line. However, a word of advice : your general sales manager, Steve Rotonda maybe good with specific aspects of the business, but he definitely should NOT BE ALLOWED to make contact face to face with customers. Let your guys do the talking while you stay in the shadows. Totally lacking the skills to inspire an already dismayed customer to buy. Do not show high horse attitude to your customers. There are ways to convey "It is what it is" and " cannot do that" to customers without making us feel like we stumbled in the wrong dealership and we ought to be in a low end car place instead. Do not lecture me about what I can and cannot afford. It is the bank's business not yours. I just bought a f#xx$n' 35 grand car from your dealership not a month ago id#%$t (you ought to check your records first). Next time, learn to show a bit of respect to the people making your paycheck possible!We were hoping to be back for a repeat business, but just walked out with a real bad taste in our mouths. Maybe it was our fault walking in there a day before Thanksgiving? (all the adults gone for the holiday and just kids left running around clueless???).

dj28

Nov 21, 2013

Great staff. Down to earth. Easy and efficient to do business with. Easy access from Tucson and I10. Had the car and model we were looking for.

cammeo

Nov 20, 2013

The people are very friendly and helpful. We did have a long wait for an available finance person. Robert Defenderfer was great to work with and so were the other people at the dealership. Sorry I don't remember the names of the others. The snack bar helped pass some of the wait time. Thank you.

ADESTRADA

Nov 17, 2013

Great dealership experience, they were quick and no nonsense. I will definitely recommend this dealership to friends and family. Tim was great to work with, superb customer service.

Canadian Snowbird

Nov 15, 2013

Sales staff were very diligent in dealing with my needs for a used vehicle. I really didn't feel any undue pressure to buy something that didn't meet our needs

nbhop57

Nov 12, 2013

Rob was a great help with us looking for a vehicle. His knowledge and expertise were shared with patience and thoroughness. We made several visits to the dealership and were always greeted with friendliness and helpfulness. Also Rob keep in touch with us during the process and worked with our time schedule as we traveled to this dealership from out of town.

Buettnerj

Oct 27, 2013

Simply put, Rob and Acura of Tempe made my experience one of a kind. Keep in mind, I have been searching for a new vehicle for several months now. I have experienced several dealers with varying "makes" of cars. Every time, besides with Rob, I experienced a pushy high pressure environment. A revolving door of employees would continually berate you. One dealer, when we were negotiating on another vehicle and were about $50 a month apart, tried to close the deal my repeating "Just do it. Do it. $50. Come on man. You can do that.". On top of that, most other dealers won't let you walk out the door with a quote. There follow up calls are to just try and get you back into the dealership.My experience with Rob and Acura of Tempe was the complete opposite. Rob never pressured me. He showed me the vehicle. Answered all of my questions. When I asked for a quote, the number was exactly where it needed to be. On top of that, he let me walk out the door without throwing any hail mary's. He gave me the credit application to fill out at home if I was interested AND let me go home with the quote and the breakdown of the numbers. Keep in mind, my home is 5 minutes from the North Scottsdale location. At my experience, when I decided I was going to pull the trigger, I drove 30 minutes to go see Rob. It was stress free and exciting.

Ernestfortier

Sep 23, 2013

I found this company and vehicle that I was interested in online. Friendly staff were willing to work with me and made me feel like I was a friend. I actually drove over 400 miles each way to see the vehicle trusting on what the sales staff told me. Bought the car.

cynpaige

Sep 23, 2013

I had an excellent experience working with Acura of Tempe. The process was very fair, easy and quick. I worked with Robert Defenderfer through the process and he was beyond helpful. I would highly recommend them to anyone interested in buying a new or used car. When there, they should ask to speak with Robert Defenderfer.

spid3y240

Sep 22, 2013

I wasn't planning on buying a car but when I went to Acura of Tempe, the service and care from the manager, sales representative,and finance team was amazing. My biggest fear was trading in my vehicle and receiving fair value for the trade. I made an offer for my trade and the manager agreed to give me what I thought was fair for my trade in. I felt that the price on the vehicle was fair as well, and the team was more than willing to meet me half way. I have purchased quite a few cars and I have to say this vehicle was the easiest one I have ever purchased. I didn't feel pressured or stressed out at any moment of this deal. I would HIGHLY recommend any of my friends or family to Acura of Tempe. The vehicles really sell themselves. You are buying quality and luxury. I will be servicing my car at nowhere other than Acura of Tempe. Thanks so much guys!

elanham

Sep 8, 2013

Acura of Tempe is a class act. This was the very best car buying experience I've ever had and I've had many experiences! I got a great no haggle deal on my new Acura TL. My husband and I were treated so well by everyone we encountered. Robb helped me find the car in the color combination I wanted. He went over the features of the car with me so that I could begin to learn how to operate the technology package. He went through the owner's manual with me in detail. He explained how to set up the home link system so I could open my garage door. In fact, I can't think of a single thing Robb didn't do! My new TL was presented in immaculate condition. I live much closer to another Acura dealership but chose to drive to Acura of Tempe because I had heard good reviews. Acura of Tempe is worth the drive from anyplace in the Phoenix area. Robert Defenderfer treats his clients with respect and dignity and he makes the car buying process a joy.

Nick H.

Sep 3, 2013

We recently purchased our 4th Acura from Acura of Tempe, a dealership that continues to provide nothing short of excellent customer service whether its from the initial greeting when you visit, call or simply during the course of doing business. Patrick Aigner assisted us with our most recent MDX purchase and he is one who is truly engaged in providing the very best of experiences. Patrick went over and beyond and provided a smooth experience in an effort to keep our time there most efficient. At the end, he spent time in detail going over the features of our new car as well as provided us with a folder of specific information he put together from questions he's received from other clients over the years. The Sales aspect is only the beginning and the key part of the relationship is Bob Santa Maria and Abel Talbo, who are part of the Acura of Tempe Service Department and are the KEY reasons we travel 40+ miles to have our cars serviced by these two fine gentlemen. After 10 years of experience with Acura of Tempe, I cannot rate this dealership high enough and would highly recommend if you are in the market for an Acura or need your Acura serviced. Thank you Acura of Tempe.

Hudec2

Sep 2, 2013

We recently purchased our 4th Acura from Acura of Tempe, a dealership that continues to provide nothing short of excellent customer service whether its from the initial greeting when you visit, call or simply during the course of doing business. Patrick Aigner assisted us with our most recent MDX purchase and he is one who is truly engaged in providing the very best of experiences. Patrick went over and beyond and provided a smooth experience in an effort to keep our time there most efficient. At the end, he spent time in detail going over the features of our new car as well as provided us with a folder of specific information he put together from questions he's received from other clients over the years. The Sales aspect is only the beginning and the key part of the relationship is Bob Santa Maria and Abel Talbo, who are part of the Acura of Tempe Service Department and are the KEY reasons we travel 40+ miles to have our cars serviced by these two fine gentlemen. After 10 years of experience with Acura of Tempe, I cannot rate this dealership high enough and would highly recommend if you are in the market for an Acura or need your Acura serviced. Thank you Acura of Tempe.

bobaz

Aug 27, 2013

vehicle i looked at was 2007, 6 years old, seemed to be very nice. price seemed to be reasonable for year, mileage and accessories. would have purchased if offered reasonable amount for my trade in, however that did not happened. went to another dealer got over two times the offer on my trade in for comparable 2009 vehicle, so purchased from other dealership. c'est la vie.

donaldo99

Aug 12, 2013

Luis greeted us is an friendly manner and after a few minutes we felt comfortable he would take care of us during the visit. He was terrific at providing us with information about the MDX and RDX suvs and answered all questions we asked.During the negotiation process he was honest about the financing options and explained them completely.There was no pressure placed on us during our time at the dealership.We returned lated that afternoon and the entire staff we interacted with were competent, friendly and accomodating.We lease the vehicle at the end of the day.

mixchalina

Jul 9, 2013

I loved being at Acura Of Tempe. The best thing was the quality of attention given to me. The executives at the store took very good care of my requirements. They started by asking me to tell them my requirements. After that based on my needs, they provided me a few options. They personally showed me the options and explained me their features. They even provided me the opportunity to test drive the vehicle. In short, they did all possible things to make my shopping experience comfortable.

JPet

Jul 5, 2013

Rob Defenderfer was pleasant to work with. Very informative and helpful. My wife and I were able to purchase a 2014 RDX in about 2 hours time.

jmclea

Jun 11, 2013

My transaction started on the internet. I made an appt to go in the next day, and the car I wanted to look at was taken out of the sun, so it would not be so hot when I drove it. Good explanation of the cars features. Rob was able to work to get me in the car I wanted and the price I could afford. I would shop there again!

pmdurlam

May 28, 2013

I purchased a new TSX in 2004 and loved the car. The service center has been exceptional at Tempe Acura - Dana treats me with respect and care. When I learned from her that 2013 was the last year for the TSX, I began my search for another car. Brian may be new, but impressed us with the depth of his enthusiasm and knowledge. He sold the car. The icing on the cake was when the trade-in value for my 2004 (that I had taken care of like a baby) was first lower than expectations, they took time to pull the Acura maintenance records and realized I was right. thank you, this is more than 25 words or less.... Pat Durlam

tws3

May 23, 2013

I used the internet sales through the employee purchasing program with Dell(my employer) and it was great. Rob called me within 15 minutes of me submitting an information request. Rob had the vehicle waiting for my wife and I when we arrived and we immediately took it for a test drive. We ended up purchasing the Toyota Camry for my daughter who is going to use it for college. I had never been into an Acura Dealership before but because of this experience I would go back to consider it for a new car.

babsyaz

May 20, 2013

Rob was very personable, forthcoming & accomodating - he even came in on his day off to complete the sale. Overall, the process went quickly and we were treated fairly. Buying the car was not the marathon event I had been dreading. I appreciate the team working with us so that everyone got a fair shake. I would highly recomend Rob & the team at Acura of Tempe

Mesajoe53

May 19, 2013

On May 14 I brought my car in for two recall fixes. They were fixed and your mechanics found other items to repair which I had not noticed. These items were fixed at no charge.The overall experience was a job well done by professional technicians.Thank you Acura of Tempe Joe MamminoSent from my iPad

lonnas1

May 10, 2013

Luis was very nice and friendly. He helped us get a great deal on a great used Saturn Vue. Was willing to listen to us and even let us trade in a horrible car. We had a good time talking and getting through the whole process smoothly. Joel was a help also. Had everything ready to sign and was wiling to be patient when we wanted to read through everything. It was a very enjoyable time and would recommend coming to this dealership again if we need any more car help. Thanks Luis and Joel. We appreciate all your patients and help.

Blhoner

May 6, 2013

Came down to test drive an RDX because Scottsdale Acura was not responsive. Patrick showed us and explained the car as well as deals available including the Costco advantage. After enlisting in the Costco discount plan Rob called and walked us through theh rest of the program.

twopuppies

Apr 27, 2013

This is the second car I've purchased from Acura of Tempe - the first being back in 2004. In the interim, I've purchased two Lexus vehicles. When I decided I wanted an Acura again, I had no hesitation in knowing which dealer to go to. Even though I attempted to get price quotes from another local Acura dealer, instead of giving me the quotes, I received a constant barrage of e-mails and phone calls asking me to come in and they'd provide me with the lowest out-the-door-costs. I didn't trust dealing with a company who would refuse to discuss price at all until you physically came into the dealership, at which time they can easily take advantage of the confusion of the moment and the excitement of buying a new car. I prefer to be more analytical when buying my cars, and take the time to research and ferret out the various costs involved when I have the time to do so.Patrick was a terrific sales person to work with. He's had 10 years of experiencing with Acura sales, having worked at a previous Acura dealership in Hawaii. He was very knowledgeable and was able to answer almost every question I had, and easily found the answers to those he didn't know. There were no problems or "bait and switch" tactics when I went in to pick up my car and sign the papers. I also prefer working with a company that is a local independent, rather than a large corporate structure that doesn't have a "face" with it, and whose employees have no decision-making capabilities on their own.I was able to walk out the door with the first 2014 RDX that they sold, and at a good price. I have purchased my past two vehicles (Lexus) from California because of the tremendous price difference. In this case, I obtained quotes from California dealers and Acura of Tempe was willing to work with me and although they didn't totally meet the price difference, they came very close after taking into consideration the costs involved in going to California and picking up the vehicle, as well as putting the additional mileage on a new car.I would highly recommend the Acura of Tempe dealership for purchasing a vehicle, and from past experience, I would highly recommend their service department as well. I was pleased to see that the previous service advisor that I worked with, Todd Goldhammer, is still there, so will definitely return and work with him.

GareClark

Apr 18, 2013

I have had good past experiences with this dealership, so when it came time to purchase they were an obvious choice. Not only did the meet expectations, but they exceeded them. They were prepared, fair, and worked hard to ear my new car sale.Pricing was fair, and competitive. The car (Acura TSX 2013) is a fantastic car...best value out there for a sporty sedan.Rob Defenderfer, and the rest of the staff at Acura of Tempe, was very easy to work with, and I really felt they wanted to make my purchase experience a positive one. They also treated me fairly with my trade-in, and financing.I would recommend this dealership and this staff. Thank you Acura of Tempe...I'm thrilled with my new car!

joe figueroa

Dec 11, 2012

Great service even after the sale

houstonsp

Nov 8, 2012

I contacted the dealership online about a vehicle I saw on their website that had the package and color combination I wanted. I got a quick replay and we spoke on and off for two hours working out the purchase price and a trade-in value on my old vehicle. As soon as we were in agreement, I made the 2 1/2 hour drive to the dealtership to test drive the car. I loved the car and we signed papers within a couple of hours. Everyone I met there was extremely professional and friendly. I ordered the car with some extra options that would be installed over the next two days. Three days later I returned to get a full rundown on all the high tech features this car came with and take delivery. I highly recommend doing business with this dealership. They are a first class operation. Keith Baize (internet sales person) was pleasure to work with and very knowledgeable. I can't imagine how they could have done any better.

Zocor

Oct 15, 2012

Working with Tim Cummings was a very low pressure and enjoyable experience. He presented what was available as a certified used car that was within my budget and did not pressure me into buying immediately as I have experienced in some other dealerships. I was looking for a 2008 Acura MDX and found two that were at my price point. After thinking about the car, I called Tim again and set an appointment. Before the appointment another sales employee sold both of the MDX that I was looking at. Tim was prompt in calling me back and letting me know the situation and said he would call me if anything else came up. I decided to just look at something newer, 2011 or 2012 MDX. He showed me the best deal first then what other options there were. The best deal was a 2011 MDX with only 12k miles at $35k. There were other more expensive cars on the lot but Tim pointed out the highlight of the vehicle and helped me to narrow down what I really wanted in a car that I would be keeping for 200k miles. No pressure, friendly service, and knowledgeable. I will buy from them again and suggest anyone looking of a car, call up Tim.

jcheng68134

Aug 29, 2012

I was in the market for a new Acura TL. All price negotiations were done via email with Keith, who was professional and friendly throughout the process. A great price was agreed upon, requiring only a quick visit to sign papers. The day before I was scheduled to go in, Keith informed me that a side panel to a window had been nicked during the final car prep process. Replacement part was ordered and fixed without hassle. Keith also went out of his way to make sure I got the lowest rate on car financing. I had gone in with a loan approval from the bank, but Keith found me a better deal with the dealership. After signing all the paperwork and getting ready to drive off the lot, Kim comes running out telling me she got an even lower finance rate on the car. No tricks or gimmicks. Wow, now that's service. I generally don't write reviews, but the great experience I had at this dealership should be shared. Kudos to Keith and Kim for going the extra mile. I'll definitely be back when we need to replace our aging MDX.

NewAcuraOwner

Aug 6, 2012

the two salesman were very nice and the finance guy was very nice. i just wish all sales people would be more honest about used cars and bargain with the buyer better instead of just saying no we can't go down to that.

BernardEllis

Aug 1, 2012

I've owned my Acura Rsx for 8 years now. Usually I've dealt with Todd Goldhammer with my service needs who is by far one of the best service reps I've ever dealt with! Incredibly friendly, helpful, knowledgable, and all around good guy! That means a lot to me seeing that I am heavily tattooed and pierced. Typically people can be very rude and disregarding when that is the case. Recently Archie Gurule helped me with my car and was just as impressive ! My car needed some serious maintanence due to neglect and he seemed to go out of his way to make sure I was taken care of. My car looks and runs great now. Love Acura of Tempe. Always leave feeling very confident in their work and service!!!! Thank you guys! Bernard Ellis II

jrcouch12

May 1, 2012

Keith helped me several months ago purchase my MDX and the process was so smooth I didn't even think of going elsewhere when it was time to replace my wifes car. Keith is very easy going and a pleasure to work with. His finance guy, Vernon Redd, is top notch as well. Both of them know what the client wants and how to give it to them. Unless Acura really screws up their future designs, I'll be a client for life and will refer anyone I can to these two guys.

barbarajoe

Apr 28, 2012

Keith Baize was very helpful giving my son and I information by e-mails. He knew what I wanted before I went to Acura of Tempe to buy my vehicle. I am from El Paso, TX and my son lives in Arizona. Mr. Baize would answer all the questions my son would ask him about the vehicles at the lot. His manager was also very helpful and nice.

rccortese

Apr 28, 2012

I have been buying new cars for 55 years my new car buying experience was without a doubt the best experience I have ever had. Michael was exceptionalin the pre-sale period. Keith took over with the vehicle delivery process, because Michael was sick the day I went into sign the final papers. The level of professional did not change. Then Vernon came in to handle all of the paper siging & again he was very professional and respectful. What a great experience!Susan M. & Richard C. Cortese

Brinehart

Apr 27, 2012

The guys were great to work with! Very helPful! The gal who did our finance was amazing as well. Overall they made the car buying expirence a great one! We love our Acura!

chicki59

Mar 8, 2012

Saw the 2003 Saturn L300 on-line and checked it out.Keith answered all questions and didnt pressure,we test drove and I was sold.He drew up the papers and I was on my way in 3 hours time.Nice staff -kudos to all!A special thanks to Timmothy Cummings <a former Saturn rep himself> for his e-mail expertise in locating an owners manual.ThanksChris Thomas

klinse99

Feb 28, 2012

Under Richard Cvijanovich leadership, Acura of Tempe is the best dealership I have ever worked with. Their professionalism, knowledge, attention to detail, and attentiveness is second to none! I have been taking my 2002 MDX in for service for the past 8 years and have always received excellent service. Abel Talbo is our service representive and is proactive, accessible, and works hard to get me the best prices on needed repairs. The dealership is clean and provides an excellent environment for relaxing or working during service visits. The service loaners are well equipped and spotless. I recently traded my 2002 MDX in for a 2012 MDX and this transition, as expected, was seamless. Joel West and Keith Baize handled the transaction quickly, efficiently, and were always looking out for my best interests. Finally, Finance Manager, Kim Neal, supported the financial component of the purchase with ease and professionalism.I highly recommend Acura of Tempe for all of your vehicle needs!

Quality

Dec 12, 2011

Steve was very knowledgeable and helpful with our purchase.We were very satisifed with our experience.This is the first used SUV we ever purchased and felt very at ease with Steve.Steve was a very personable sales person and we would like to thank himfor all his help. Most sales people are not as friendly as Steve was and wecertainly appreciated having him as our sale professional.John & Beverly Hope

Dsmith2381

Dec 10, 2011

I own a 2004 MDX and in my 30 years of owning cars is the first car that I have taken to a dealer for repairs and maintenance. Todd is an awesome service advisor with great listening skills. He is always respectable to me and explains my options without trying to sell me something I don't need. Because he makes me feel like a valued customer, I will continue to have Acura do my service and purchase my next vehicle from them.Debbie - Phoenix,AZ

lilard

Oct 24, 2011

Mike was helpful and he was friendly. He helped me out with everything right when me and my fiance stepped into the parking lot til the very end when i signed my deal. Overall, this is great place go and purchase your vehicle.

vlsanchez

Sep 11, 2011

Keith was very pleasant to work with. We enjoyed our experience. Buying a new car can be stressful but I didn't feel that way as a result of working with Keith. Thanks.

rossro23

Aug 19, 2011

I had a great experience at this dealershipo and Abel is a great service man. I would recommend him to anybody looking for an honest dealership service guy.

sheilaz

Aug 3, 2011

I was met immediately, by an employee, when pulling up to the door. Dana, then took information and suggested that I wait in the waiting room. I then enjoyed coffee and a coke, read a magazine and watched TV. When my car was finished with the service, a mechanic explained the answer to a question I had. I then paid my bill and left.

compas

Aug 1, 2011

The service was very good and timely and advisor was very helpful. I was taken right away (as soon as I got there), and the advisor explained eerything throughly including the price.

mspooh00

Jul 30, 2011

Very friendly and efficient service advisor . She kept us informed at all stages of the process and job was completed as promised and when promised

jeanlester

Jul 30, 2011

The navigation system in my TL was no longer accurate. I had the option of having it refurbished or purchasing a new system. On the first attempt to install the refurbished system the unit failed so the system was removed and sent again for repair. Repaired system was installed this week and is working great. I appreciated that when the system failed on first re-install it was removed and sent back without waiting for me to discover that it didn't work. The total charge was less than I expected. It was a minor inconvenience I suppose to return a second time to have the unit installed but I like feeling confident that the Acura is interested in having the unit work correctly. And the cookies are good.

plang

Jul 29, 2011

We had a great exoerience with Acura of Tempe and are very happy with our 2011 Acura MDX. Dan Moore our salesperson was easy to work with ,helpful and informative.

kent1

Jul 29, 2011

Great service. Always get a loaner need I need work done. Abel is always very friendly works to get me the best pricing possible. Nice touch to have the free drinks/snacks. Keep up the good work.

rob4092xx

Jul 28, 2011

As always, Abel did a phenominal job taking care of me and my vehilce. Abel is very friendly, prompt and always follows up with his work. Abel always ensures I am comfortable while waiting for my car; i.e., ensures I have water/soda/snacks.I always recommend that my friends go through Abel when they need work done on the Acura!

aajad

Jul 25, 2011

My experience at Acura of Tempe was extremely positive. My salesman Dan Moore and the sales manager Joel West were very helpful and I did not feel any pressure. Highly recommended.

mommy_niecee

Jul 23, 2011

Came in for oil change & VIP treatment on my MDX. Was met promptly by Able who wrote up the paperwork for the service and the loaner car quickly. Was out on the road with a beautiful RDX loaner in under 15 minutes. I returned to my beautifully detailed MDX and again was met with friendly & prompt service. A wonderful experience all the way around.

osryberg

Jul 20, 2011

Dana is always thorough and precise with our service. She is a good communicator and gives excellent service every time we are in. Thanks Dana!!The Rybergs

nursemari

Jul 19, 2011

I have used the services of Acura Tempe many times, and I always walk away feeling very satisfied with the service. This visit, I worked with a different consultant and was very pleased, as always. Thank you.

JoDeeReid

Jul 18, 2011

First experience with this service advisor and it was a positive experience. I did not have an appointment and was still worked in without a problem.

jchuran

Jul 11, 2011

I always sing the praises of Acura of Tempe and repeatedly tell Acura of Peoria (where I bought the car) to stop calling and mailing me.Tempe staff are so helpful, honest and set the standard for dealerships.Thanks,Julia Churan

jstermer

Jul 9, 2011

The Service Manager is extremely professional and has a very dedicated group of people working for him. each time I have needed service done at this dealership I am treated with the upmost respect and feel welcomed to ask anything about my vehicle or programs available on new cars.I highly recommend this dealership and especially the service department!!!

Greg Rearick

Jul 9, 2011

Very good experience. Everyone I dealt with was outstanding- from Dan in sales, to the sales manager, to finance. I will feel comfortable calling if I ever have any questions or problems.

kjhanley

Jul 8, 2011

Very friendly atmosphere. Appreciated the courtesy van drop-off and pick-up at the Chandler mall to help pass the time. Great service rep, very responsive.

brendailic

Jul 8, 2011

Todd was great to deal with and his service was more than prompt. I know this review has to be 25 words or more but I don't know what else to say other than I had a positive experience with your dealership. I would definitely recommend you guys.

jwestmiller

Jul 5, 2011

Both Daniel Moore and Vern Redd provided my wife and I great customer service! We would highly recommend them for your auto sales needs. Working with them was probably the best experience I have had when buying a car, they did not hassle me and were always true to their word.

ampike

Jul 2, 2011

I have already responded in length to another survey. Suffice to say I was so pleased with the service I received and the price you quoted that in addition to buying a 2012 TL from you I recommended my neighbor(Todd Smart) who also purchased a 2012 TL.

vgiovinco

Jun 29, 2011

I purchased a 2006 RL one year ago. We have experienced an unusual amount of major repair issues since then.Ths past week the alternator went and the battery as well. It required me to have the car towed from my Goodyear home to Tempe with a tow company (Industrail Tow of Phoenix) supplied by Acura Care. The company tooktwo hours to come and the cab of the truck had to stop for water because it had a leaky radiator which meant that there was no AC in driving to Tempe.Last year the valvecontrolling the AC failed and the front struts needed to be replaced.This does not give me a warm feeling. I did not expect to have to pay for another battery especially when in March it tested at Teme OK and I have extended warranty in place.Todd was very helpful in getting me a loaner after hours on Monday.

eminentlaw

Jun 29, 2011

From a service perspective, my entire experience was excellent. Abel handled all the paperwork in a timely, professional manner, and my loaner vehicle was ready when I arrived to drop my car for service. My only complaint is with regard to the price. In relation to the nature of the work performed, the cost seems excessive.

colleen harris

Jun 27, 2011

We were greeted as soon as we entered the dealership by Fonz Hughes and were able to test drive a car in about 5 minutes. He had answers to our questions and was very friendly but not so overly friendly as to put us off which can happen with some salespersons. I found a car I liked and after leaving the dealership to think about it came back and we bought it. Fonz linked my cell phone to the car for me and assured me that if I had any trouble with other teckie things to come back and he or someone else would help me out. I am not a teckie kind of person so I may be back.Thanks for a great esperience and I do love my car so far.Colleen Harris

Superskate

Jun 25, 2011

Dana gives 100+% to help you. Every aspect of work is explained and she is courteous and friendly. Vehicle is in top condition when returned and loaner car is available if necessary. (EXTREMELY IMPORTANT). I have owned over 20 cars and been to many dealerships for service and I think this one is the most satisfying. Dana is the best service rep I have ever dealt with!

wools

Jun 22, 2011

Dana,is always so pleasant, professional and she keeps you up to date as your maintenance move forward, she is a great asset to your company.

Neilb407

Jun 21, 2011

Abel Talbo is always very professional, friendly and helpful. He consistently provides excellent service. This dealership is the only Acura dealer we have used and after our family has purchased 3 cars there we will continue to use only them.

Skrenzel

Jun 20, 2011

The service depart and Abel have made it that I actually look forward to visit when I have an issue with my car. I have had it in maybe a half dozen times, and each time Abel does everything he can to be considerate of my time. Especially this last time, he let me keep the loaner overnight b/c I ran into some problems at work. Hands down the service experience I have experienced over the last 12 years. Thanks Abel

bhermanski

Jun 18, 2011

Tina was very knowledgeable and courteous. I had my Acura RL '05 in service twice in June and was very satisfied with both visits. Tina returned my calls promptly and did all she could to make these experiences pleasant. Thanks

Bcarreras

Jun 18, 2011

Efficient, friendly customer service. Car looks, runs and feels great. Service rep was helpful and informative.I would definitely follow up with him again in the future.

allanm

Jun 17, 2011

I was forced to pay your outrageous repair rates because the work was proprietary Acura computer sensor repair and independent shops I talked didn't have the code to program the new sensor. I selected NA for quality of work because I don't know how long it will last. I had the exact same problem last fall and I went to the Scottsdale North Acura dealer. They sold me on almost $900 of work I didn't need as their assessment to fix the problem. The problem reoccurred a few months later. I brought it to Honamotive WHO correctly diagnosed the problem but said they didn't have the Acura codes to reprogram the computer. They did reboot it and my MDX was fine for awhile. That's when I brought it back to Acura.Your dealership is fine and Todd was pleasant. I just know after visiting any Acura dealer for repair work that I have to revise my budget for everything for the rest of the year.

07morredtl

Jun 16, 2011

From my initial contact with Abel through the completion of my service work, he was fair, honest and direct. He answered all my questions and when I left behind an item in the rental, he searched and found it for me.

teachgift

Jun 16, 2011

As always, I feel well treated and a member of a special group of people, Acura of Tempe customers. Everyone, from the young man who was just leaving the work area and greeted me warmly, escorted me into the building, and when he realized that Abel was busy at the moment, invited me to have a seat and refreshments and he would notify Abel that I was there, to Abel, who is always a gentleman and an excellent advisor, who made sure all the work was done within the timeline he gave me and then escorted me back to my car. I am well pleased that I switched to Acura and only wish I had done it years earlier!

kzjdcv

Jun 15, 2011

Painless experience. Made appointment. Greeted at the door. Dropped off vehicle. Shuttle ride to work. Shuttle ride back. Paid. Serviced vehicle sitting in the shade, cool, clean, and ready to go. Doesn't get any better.

Jackie2054

Jun 6, 2011

It is always a pleasure doing business with Acura of Tempe. Freindly and very thorough in auto maintenance and repair. Honest and easy to work with.

clairvoyant26

Jun 4, 2011

Acura of Tempe offers stellar service and guarantees a mutually rewarding experience. From the minute you enter the showroom, until you drive your new vehicle from the lot, Acura of Tempe oozes professionalism that is uncommon in most dealerships.

Mtapho

Jun 4, 2011

We have been going to Acura of Tempe since we purchased the car there 3 years ago and continue to do so because we receive an exemplary experience every time.

cedlutes

Jun 2, 2011

My experience in servicing my vehicle was very good, as usual. I was a little surprised at the cost of an oil change though, which was over $80.00 for my RDX. It was explained to me that this is actually a competitive price. However, it still seems high to me.

dianefrederick

May 31, 2011

From beginning to end, our experience at the Acura dealership was exceptional. The facility is outstanding and the people we were in contact with were friendly and knowledgeable. I'm enjoying my new RDX and am looking forward to working with our dealership.

pawelpaszczuk

May 28, 2011

Service department at Acura of Tempe is excellent. Costumer Service is top notch, the staff is very friendly and eager to please. The quality of the vehicle service is only surpassed by the quality of the customer service you get with Acura of Tempe.

Larry Bush

May 28, 2011

I made the service appointment on-line. I received a reminder email. When I pulled up to the service area, Teri Griffin was there to meet me , invited me inside to the waiting area and came back shortly with the electronic paper work to sign. There was coffee, water chips, cookies, juice all for the taking.. I began to watch a movie on my ipad as an Accura guest for access. I was there for the 15000 mile service. Before the movie was over , my car was wash and ready to go. Teri had my bill ready and I was on my way.What could be better?

annstender

May 21, 2011

I have been getting my vehicle serviced at Acura of Tempe for about 6 years & the reason I do is because of the consistant high level of professionalism, striaght forward advice as well as high quality of work performed on my car. My car is a 2001 that still drives great. I owe that to the great product Acura has and the great people at Acura of Tempe. Thank you.

rlseymann

May 17, 2011

Abel (and certainly the rest of the folks at Acura Tempe) are always very pleasant and easy to deal with. Even though my car is still under warranty I find that things like oil changes and misc. maintenance are very reasonable. I highly recommend Acura of Tempe for both sales (having bought my car there) and service. I also recommend signing up to receive coupons or email updates (as oftentimes you'll get invited to special events or receive special discounts).

mwg0123

May 16, 2011

I went into have the gas door fixed on my 2009 TSX and it was taken care of promptly and very good customer service. I would recommend the dealership and will certainly be back. Abel was very professional and I left there knowing my issue would be resolved to my satisfaction.

Carol Schreiber

May 14, 2011

All comments were set forth above in the Name of Employee(s) worked with. Please see those notes so I don't have to repeat them here and do not discard my rating because I failed to note that there was this comment box for my lengthy notes. Thank you.

Jay B

May 11, 2011

Tina went out of her way to offer the best value for my money spent on vehicle repairs. She asked the tech, gave me options and was never pushy or aggressive in the slightest manner. Tina made servicing my vehicle a pleasurable experience and delivered on her word. Jeremy the service tech assigned to my vehicle was also very helpful as he provided useful information as far as what parts to buy for long-term operation satisfaction. He also went out of his way and cleaned my air filter which is difficult to get to. Tina's excellent customer service and Jeremy going out of his way to provide superior customer service made me a satisfied customer far surpassing any other dealer or shop I have visited in years.Thank you Acura for providing world class customer service. Jerome

jrm06t

May 11, 2011

I have had a great experience every time I have come to this dealership and worked with Dana. I had a large scuff on my car from when someone had backed into me and your staff buffed it out without any provocation on my end (it looks great). I appreciate the courtesy and attention to detail emensely. Dana is fantastic.

Gopper32

May 7, 2011

Todd reviewed all aspects of the service that was to be performed with a very accurate price estimate. He went over the reasons for the service/maintenance that was to be performed in a very detailed manner that we easy to understand. The work was done per the estimated time and I was given regular updates. A loaner car was made available if I needed it. Great Service, will continue to use Acura of Tempe as my one and only service center for my 2007 MDX.

thowell

May 6, 2011

Even though my MDX is getting up there in age and mileage, Todd Goldhammer and Acura Tempe continue to provide outstanding customer service and care as if I was a new customer with a new vehicle!! When it is time to buy again, I most likely will buy another Acura and especially from Acura of Tempe! Thank you!

wingram7

May 5, 2011

Always a pleasent experiance when I take my Acura to this dealership.Able Talbo is one of the best Service Advisors I have delt with in a long time.There are only three Acura Dealerships in the valley and I have delt with all three since 1989(Both in Sales & Service). Acura of Tempeis the only one I recommend for both sales and service.wingram7atpeoplepc.com

mollyweinstein

May 2, 2011

We would recommened the dealership because of our service consultant, Dana! She was friendly, thorough, and made every effort to make sure we understood what was going on with our vehicle, and that we had everything we needed. We have had many service consultants over the years with Acura, and Dana was just simply by far and away the best. We anticipate that we might be moving in the coming months, but will bring our car back to Tempe because of our experiences with her. Also, given her great explanation of the features of the loaner vehicle we had, we will return to Tempe to purchase a new vehicle in the coming months as well so we can get her input.Thank you so much!

tracystandage

Apr 30, 2011

Every time I come in, Bob is so welcoming and makes sure to come say hi to me. My sister and I have had nothing but good experiences there! Thanks to Abel for taking care of us and having to work performed fast. My baby also loved the play area!!! Thanks for everything!

reckroat

Apr 29, 2011

Abel is always quick and attentive when I bring my car in and knows what I need done. There was an unexpected issue with my battery this time that he went ahead and took care of for me. We didn't have to go back and forth on anything, he just saw that it wasn't right and did what he needed to do to make it right. He's also been very accomdating when my wife brings in my car. Lesser dealerships will try and take advantage of women and try to pressure them into agreein to unneccesary repairs. Abel, nor anyone at Tempe Acura, has ever done that. She's always felt very comfortable there and knows that she's not going to get hassled. That's huge for me. It's just a great service team to work with. Common sense and hospitality take precedence over trying to drive an extra buck. I may pay a little more for an oil change there, but I don't care. Not only will my car be taken care of right, I know that I and my family will be too.

gkoeppel

Apr 28, 2011

My service adviser, Dana Hornung, is pleasant, efficient and thorough, and treats me well at each visit. She makes me feel Acura cares about me as a customer.I feel the mechanics are conscientious, which makes me confident that my car is safe and well-maintained. It is always sparkling clean when I get it back, too.I recommend Acura, and particularly Acura of Tempe, to everyone - not only because I have enjoyed my TSX so much, but because of the exceptional customer service at this dealership.

theo0505

Apr 25, 2011

It was a pleasure working with Lisa and Kim at Acura of Tempe on a new 2011 MDX. They were very friendly, enthusiastic, sincere and QUICK. It was the first time in my life that I financed a vehicle in 30 years. I had always buying our automobiles cash from various dealers in Arizona, New Mexico and California and we didnt have a single good experience. Other dealerships always lied to us from not having the requested vehicle in their inventory to trying to sell us additional products or stupid accessories added to a car to bump the price up or even sell to us something that we didnt want. The bad part was that they wouldnt take NO for an answer prolonging this way the sales process by going back and forth to the manager to negotiate the deal. At Acura of Tempe they presented us their available inventory of MDX and offered us their additional services and products but with zero pressure and allow us to make a choice and delivered the vehicle timely.It was the best car purchasing experience we had in 30 years. The level of professional, honest and courteous service exceeded our expectation. They delivered to my wife her MDX the way she wanted it and in a very competitive price.Thank you all for making this such a great experience.

clupica1

Apr 24, 2011

Extremely positive experience. I parked my car under a pine tree that was recently cut, and as a result there were hundreds of drops of sap on it. We called Acura, Dave explained there was a detailing special going on, and we should bring it in quickly. We brought it in and worked with Dana, she assured us it could be cleaned and it came out beautiful. Also we had the oil changed and all is fine.

mediator2

Apr 22, 2011

Dana is absolutely customer oriented, goes out of her way to fulfill requests, and is great at what she does. The mechanic and auto detailer also do fine work, behind the scenes. I am, as usual, very pleased with my experience with Acura of Tempe and hope to continue on in that fashion.

beeper25

Apr 20, 2011

Tina was great to work with...she was friendly, outgoing and professional and I appreciated her commitment to customer service. She called me with a status of the technician's evaluation and followed up promptly with answers to my questions. She explained the repairs that were recommended and the price for them, plus the cost of the fob and programming I requested. This experience was much more positive than when I brought in my '02 TL for a recall issue.

drottner

Apr 19, 2011

When I pulled up arepresentative immediately addressed me in a frendly manner, acknowledged my appointment and let me know that Tina would soon be with me. Tina clearly explained the service to be provided and its cost. We discussed the time it would take to complete the tasks and she kept me informed of the progress. When the service was completed we reveiwed the findings and discussed future service. Tina was pleasant and attentive.

jjudd83

Apr 19, 2011

I've been coming to this Acura dealer for service since I bought my car there in 2006 and have never had a bad experience. Everyone is friendly, and I always know that I can go to Bob Santa Maria if I have any service issues, although I haven't yet. Bob is the service manager and I always see him out of his office making sure things are running smoothly with customers. He is very friendly and I enjoy speaking with him. Abel is great to work with as my service advisor and has offered me extraordinary customer service each time I come in. He always lets me know about pricing upfront and works with me on any discounts that are being offered at the time. I really appreciate that. Also, I love that I can always pick up a drink or snack there!

Coolair57

Apr 18, 2011

I really appreciated my service advisor, Todd, sitting down with me and explaining the work that was required and completed to my 2004 Acura. When I came to pick up the car from your facility, the car was washed and cleaned up, ready for my wife and I to use that evening to go out to celebrate our 31st wedding anniversary! That was really nice! I have owned this vehicle since 2006 and have needed to bring it to your service department on several occasions. I never had a bad experience unlike when I use to own american made vehicles! When I get ready to purchase my next vehicle I will most likely purchase it from Acura of Tempe! Thanks for caring and taking pride in what you all do!Dale Sykes

dalejring

Apr 17, 2011

Nice folks to work with. We didin't feel any undo pressure to buy and the back and forth negotiations that went into establishing a mutually acceptable price were very professionally handled. While the folks at North Scottsdale were very nice and took considerable time showing us the MDX (we had never even sat in one before, they were not willing budge much on their price and therefore the experience of negotiation felt less friendly. It was "take it or leave it," so I was happy to be dealing with you at Acura of Tempe. We never did get out to Acura of Peoria to check on their deal because the gentlemen we dealt with at Tempe were very nice - we actually had fun - and the deal was fair. We certainly will direct business your way.

wbanta

Apr 15, 2011

I have bought 2 cars from this dealership and had my car in for scheduled maintenance and always had a terrific experience. Whenever I show up there, I am always greeted warmly, by name, and that is so refreshing. Not since I lived in Texas have I had such hospitality. The service department is great too--they are always suggesting ways for me to save money on service, and in these days of people reaching into your pocket for everything, I find the service here extraordinary.

sparx

Apr 1, 2011

All went very, very well----- SUPER dealership! Went looking for a new Acura TL and found 4 to choose from with the options we wanted. Patrick of sales, was very helpful and patient allowing us to test drive 3 different cars, some more than once. His knowledge of the vehicles was excellent.Also this dealer does not stack on excessive "extras" as most other do. In the end we made a deal that was unbeatable anywhere. The car was prepared for delivery with great dispatch and we were on our way back home.Great place to do business.

Saundra Johnson

Mar 23, 2011

It was a pleasure working with Lisa and the entire staff at Accura. We did a considerable amount of research prior to deciding on the TSX wagon so were prepared with questions and a consumer reports cost sheet. Lisa answered all of our concerns with in depth knowledge. This was the best car purchasing experience that anyone in our family has ever had in a life time of buying cars.In adition, Lisa was able to locate the exact car that I wanted even during the disruption in Japan. She realized that while I would have taken a different color I really wanted my white wagon and went above and beyond to make sure that I had my dream car.Thanks for making this such a great exoerience. We intend as a result to use your service crew and hope that they are as terrific as the sales group.

dpe03

Mar 22, 2011

My complete experience with this dealership has been great! From when I purchased the vehicle in 2005 to the service that I have received during my normal maintenance appointments. Todd has been very informative and looks out for my well being with the car. He takes his time to explain all options and reasons behind everything that is done and needs to be done. Thank you very much! You have my trust.

rickblack

Mar 21, 2011

This was the worst car buying experience we have had in the past 20 years. We started out by going to the dealer and test driving a TSX and a TL. We preferred the TL and asked for an estimate on a three year lease. The sales rep came back with something around $400 a month on the base model. We then left to consider that and other estimates on other vehicles. Later that day, we saw that Acura was offering leases for $339 for the vehicle. (strike one) I sent the sales rep an email asking about the special and how much more upgrading to the model that had the features we wanted would cost. The response indicated that adding $3000 upgrade would up the rate by 33%. Simply ridiculous. (strike two) I responded asking for confirmation and pointing out that the increase didnt seem to take into consideration any capitalization of the vehicle. His response was that they didnt know we would put down any money and lowered the estimate by about $30. Even more ridiculous.We stopped back at the dealer to give them one more chance and explained that we would trade in our Infiniti. After 20 minutes, the salesman came back and said our trade was worth $21K and since our lease buyout was $25K, we were underwater. Before going to the dealer, we had checked Kelly Blue Book online and found that the vehicle in Fair condition was worth $23K, and Excellent Condition (which ours was using the Kelly rating system) was worth $26K. (strike three)This dealer, over the course of a week, displayed the worst traits of the industry; high ball prices, low ball trade-ins and dont give customers available benefits. They apparently assume their patrons do not do any research and, therefore, are easy pickings for good profits.I will never go back to this dealer and will spread the word about their shoddy practices to everyone I know. They suck.

sixone9

Mar 18, 2011

Dana has surpassed my expectations once again. I have been coming there for three years and her level of customer service continues to blow me away. Friendly, sincere, quick to find the answer if she doesn't know it. I love coming to Acura of Tempe!! Thank you so much Dana!!

davidlipinski

Mar 15, 2011

At greeting time, both employees were enthusiastic and attentive to my car's needs.They are a credit to your dealership and Acura international. The service was completed in a timely fashion and details were explained well. These individuals represent the heart of Acura. I have never experienced such great service from a dealership as yours.

Jev38

Mar 12, 2011

The level of professional and courteous service always exceeds my expectation.This visit was for an oil change and everyone from my service advisor Abel Tabo to the nice young man who shuttled me to work were great. I'm happy I chose Acura of Tempe.

hazemc

Mar 10, 2011

We are very pleased with everyone we have ever worked with at your place. Love the conveniences you have to offer while we wait for servivce. Had my morning coffee while watching the news on your TV. Couldn't believe all the goodies you had to eat. What a treat getting my car serviced with all the many things you had while waiting. Thanks you!!

beth davis

Mar 10, 2011

Great service by Todd Goldhammer my service advisor. I drive a 2001 MDX and yet I feel spoiled like I am driving a 2011. My car was serviced on my time line. I love that if necessary a loaner car is free, and how special that you detail my car, something that I like to have, but do not do myself. Thanks to you all Acura of Tempe!

sdaws2

Mar 6, 2011

Dana is very thorough at explaining repairs and next upcoming service. While i was there getting my car serviced, she took the time to schedule my son's car for service the next day.Dana is also very prompt at returning calls and answering questions.

bhoppy2

Mar 5, 2011

We've purchased two cars from this dealership in the past few years, and we have found the overall sales and service experience to be second to none. You have set the bar high for customer satisfaction and consistently live up to (and often exceed) our expectations. As a dealership, you should consider this a strong competitive advantage.

WPFD

Mar 4, 2011

While I was not happy to find out that my Acura had to have a transmission cooling line replaced with only 38,000 miles on the vehicle, it was nice to have a service writer like Dana to make the experience less painful.While they checked out my car, Dana made sure I was comfortable in your waiting area and had everything I needed.Once it was determined my Acura had to stay for further evaluation, I was provided with a courtsey vehicle.It is nice to be able to feel comfortable getting service done at the same dealership where I purchased my vehicle.

bobby116

Mar 2, 2011

Abel was fantastic. He only recommended the service I needed which is why I will continue to bring my vehicle to the dealership for all its service. Also the price was reasonable and the service was completed on time. Thank you and keep up the good work.

bbunderson

Feb 24, 2011

I scheduled to take delivery in a week to allow for preparations. On delivery day the vehicle was missing keys, USB conector and cargo net. With regard to price; the agreed price included a change to window tint. Tint work was not done, yet price did not reduce. Bottom line: I provided all information and was completely honest. People were "nice" and apologized for errors but they missed the point! Now I must take time out of my day, drop off my car for service, when they had the time to get these things done BEFORE I took delivery. I talked to other tint people who did not agree with the statements made by Tim Garcia. I do not know which statements are true. That is not the issue. The issue is that my price did not reduce as a result of Tim Garcia convincing me that a change in tint was not needed when the price of the tint change was included in the price of the car. I "feel" like the tint was purposefully excluded to give the dealership a little more money and there hope was that I would not question the price. Thus, in my experience, professionalism is not this dealership's strong suit.

natEL711

Feb 23, 2011

Our experience to date with Pat, your finance person and sales manager has been first class and we look forward to a lnog and enjoyable relationship as we drive this vehicle. The RDX handles well and is a pleasure to drive. Our friends may be tempted to buy Acura.

thesiathone

Feb 10, 2011

I have been to Acura of Tempe twice since moving to the East part of town and have been blown away by the quality of the service team. I went to another Acura dealer in the West valley (Acura of Peoria) and was treated very poorly. So poor, in fact, I never wanted to go back to an Acura dealer. When I received a recall notice for my 2006 TL, I reluctantly went to Acura of Tempe and was completely surprised at how great the service was. I still have ill-feelings towards Peoria (and always will) but I have been impressed and happy everytime I visit the Tempe site.

susan5562

Jan 29, 2011

We had to have a new Transmission on our car that only had 71K miles on it. Abel was very nice and made our experience great. He did all he could to make sure we were taken care of. Our overall experience was superb and Abel was a big part of that.

russeler

Jan 27, 2011

Able is great ... he periodically contacts me with status updates and communicates any problems a service tech may identify. Able always verifies my permission to proceed with a specific service based on time and cost. Very considerate of my time and schedule.

ljnurse

Jan 22, 2011

Friendly service. Completed when promised. Loaner car was clean (brand new). Did not have to wait checked in right away. Assisted with getting everything out of my vechile that I needed and helpedputting carseat back in my vehicle after service completed

bigdogmg

Jan 20, 2011

In 2008 I purchased and MDX. I thought I had done enough research on the price of the car but I was wrong. I overpaid by at least 2k. And the salesman quit the day after I got my car. The Tempe dealership is still the closest one for me for service. So I have taken the car there for service for the past 2 years. A few months ago I receive an email invitation for special customers. It invited me into the dealership for a special trade in program. As anyone would, I assumed this meant a good deal on my trade in, plus an extra good deal on the new MDX. Boy was I ever wrong. I had done my homework on pricing. But Tempe offered a low and unreasonable amount for my trade. Sending me the signal that they really didnt want my trade. As for the cost of the new car, they started bidding at the sticker price. And claimed they were doing that as the car is a hot sale and they are selling for that amount. I had to remind them that I was invited in for special pricing. But to hear anymore of it, I'd have to sit thru rounds of negotiations. I passed on their lousy offer and was very put off by how i was invited as a special guest, but treated like I was no different than any other buyer. I get home, and in my email inbox I had two MDX new car offers from two other dealerships (Peroria and Tucson). Their negotiation starting point was $2k less than what Tempe offered. And I didnt have to waste any time at either of their dealerships to come in and get a starting offer.

jstermer

Dec 28, 2010

As always Service was Great! As always Service was Great!As always Service was Great!As always Service was Great!As always Service was Great!As always Service was Great!vAs always Service was Great!As always Service was Great!As always Service was Great!As always Service was Great!

Joel47

Dec 21, 2010

Everybody was friendly and helpful. The oil change took longer than expected, but they can't control the line at the car wash. :) Cheaper would be nice, though -- I realize the service (and the waiting room) is far better than a regular oil change place, but I'm not sure it's worth paying double. I guess we'll see in six months...

bobby116

Dec 20, 2010

I had my tires rotated and balanced but I think it was done incorrectly. There is a lot of road noise when I drive it now and I don't have time to bring it in. Is there anything you can do to help me? I won't have time until next week but I will be in San Diego. Can a dealership there help me?

jckamartin

Dec 13, 2010

Dana always treats me quickly and professionally. She does an excellent job of explaining and doesn't force services that aren't needed. When there are services needed she does a great job of describing them and their urgency. She has been awesome and keeps me coming back to Tempe for service.

nyithura

Nov 30, 2010

Todd was awesome. My car had an issue with center console light. Dropped my car off at the dealer in the morning for repair. Todd had my car service completed within in the time frame he suggested, and no charges as promised since my car was eligible under Acura extended warranty. Thanks

contestant

Nov 28, 2010

Went to Az International auto show to make final decision between Ford Fusion and the Honda Accord. Stumbled across the TSX and fell in love. Unfortunately the floor representative was severely lacking in Acura knowledge so we googled for the closest dealership. We ended up at Acura of Tempe where Patrick Aigner was pleasant and not aggressive... which suits my style exactly. This was the easiest car purchase EVER. We were in and out in about 1 hour with no hassles.

wolffman

Nov 23, 2010

We only stopped by your Acura Dealership because were looking for a new(er) truck and there were a couple parked in your Driveway up front. We were actually heading over to the Dodge Dealer but never made it that far.Tim was very nice, not pushy or too talkative, he just stood back and let us know he was there in case we had any questions. If it wasn't for his reserved manner we probably would have just left because I hate dealing with pushy salespeople. We also met with the used car manager very briefly and he was very nice to work with but I don't remember his name. He was very honest and naturally he explained all the defects he found with the truck we were trading in. Chris in Finance, the guy who actually took our money, was also very nice and we really have no complaints about him. However, your dealership is in need of some serious process improvements. We came in to buy a truck and paid CASH and I had to sign more paperwork then at the closing on our house. Really? Come on guys.As hard as Tim and Chris worked to make this purchase a great experience all that paperwork kind of left a bad taste in our mouths. It seemed like all the paperwork kept repeating itself. Then the icing on the cake was the form they made us sign agreeing not to sue the dealership if something went wrong with the new truck, and instead promising we would only use an arbitrator to resolve any conflicts? Come on guys. If you operate above board and treat people fairly then that should not happen right? I was surprised to even see a tacty form like that at an Acura Dealership.No offense but I think your lawyers are ruining the customer relationship experience. Please remember that you asked me for my opinion, I did not bring the subject up.SincerelyBill & Judy Wolff

cedlutes

Nov 19, 2010

I have had very good experiences with this particular dealership. They sell quality cars and have stellar customer service. I have owned a total of 4 Acuras since 1992. The quality of the vehicle and customer service keeps me coming back. I have been very pleased with each Acura I have owned.

AAHAcura

Nov 19, 2010

As I have experienced before, Acura of Tempe is a leader of leaders in auto dealerships. My scheduled maintenance appointment went flawlessly and on time. I've never felt that AoT is out to bleed service customers for money. For example I overheard a service advisor speaking with a customer who needed several repairs. He gave detailed information of what the repairs were, which ones were most critical and gave the customer options of how to approach their decisions for the repairs. I was impressed to say the least. This is why I chose an Acura and why I take my TL to AoT for service. My service advisor was Todd Goldhammer. Nice, professional young man but a little rushed. I don't know how long he's been on the job but it seemed like he was not trying to forget anything but it came across as professional but impersonal. The service advisor I had before Todd took the time to build relationship. That's important to me because I am one to trust my Acura to the dealership and with an advisor that has built a relationship with me. I feel better about he or she looking out for my best interest and loyalty as a return customer. I'm sure Todd will become a great service advisor.

narbeite

Nov 14, 2010

Everything always goes smoothly at this Acura dealership. When my car ended up needing more work than originally expected, my warranty covered almost everything and I was quickly given a brand new TSX as a loaner car at no charge to me. Great people to work with!

sconto

Nov 12, 2010

We had never considered buying or even looking at the Acura, and knew nothing about the vehicle until we visited Acura of Tempe upon recomendation of a friend. Had we felt pressured or that we were being manipulated, we would have walked right out. The benefits of the car were presented to us clearly and honestly. We told Jonathon that we were not comfortable trying to negotiate a price and to please just give us the best possible price. We felt it was fair. This dealership is very friendly, comfortable and attractive. All our questions and concerns were answered and we feel we have a great car.

kenaikingfisher

Nov 10, 2010

Everyone was helpful. THe only thing I did not like was the pressure to purchase an extended warranty, even though he was not High pressure. There is no value in my opinion to purchase this product if the car is good?? I have purchased many vehicles throughout my life and never had to use, nor purchase an extended warrenty!

Raskull

Nov 4, 2010

I brought my car (2008 Acura TL Type S) in for an oil change and replacement of brakes. As usual, it was a simple process to schedule a time to drop off my vehicle and have a loaner vehicle available. I dropped my vehicle off and the loaner vehicle was already sitting outside waiting for me. The entire process of what all would be done to my car was explained and if anything else needed to be done, I would be contacted first. I returned to the dealership later that afternoon and picked up my vehicle, which they also washed and cleaned out. The cost of the entire process was well worth what was provided:- New Brembo brakes- Oil change- Clean car inside/out- Clean & aesthetic dealership- Friendly and knowledgable Service Department PersonellI have yet to have a bad experience here and the staff has always been very willing to accomodate as much as they possibly can. The service provided is one of the reasons I still continue to stay with Acura.

DrumrDG

Oct 27, 2010

Acura of Tempe, and Todd Goldhammmer in particular, provide consistent outstanding customer service. They are always prompt, attentive to all details, explain the work thoroughly, and follow up to make sure everything was completed to our satisfaction. Both my wife and I drive Acura's, and there is no place else we trust to service the vehicles.

lplush

Oct 23, 2010

I dropped my car off for service on 9.20.10 and had a positive experience. My car battery died unexpectantly on Saturday evening. I was able to drop the car off and service was completed by 4pm on the next business day. In addition to the battery, I also requested an oil change. Todd recommended rotating the tires, changing the fluid on the rear wheel drive as well. I was extremely please to have received an email from Tempe Acura Monday morning for 10% off of maintenance services which Todd applied to my bill.Sincerely,Leah Plush

Terry Doyle

Oct 22, 2010

Overall good experience. I like having a ride to the mall while I'm waiting. The two drivers yesterday were good drivers and pleasant to be around. The first was Jimmie and has been my driver before and I can't remember the name of the driver that picked me up at the mall.My service rep Todd was very pleasant as well. I did appreciate that he noticed that the tires should be rotated. Safety is important to me and I appreciate that he took the time to look over my car. Everything was completed in a very short time and Todd gave me a call right away. I was picked up quickly at the mall which is nice also.Paying was fast as well and Todd explained everything about my bill.

akdeepdiver

Oct 21, 2010

Overall my recent service experience was a good one at Acura of Tempe.A little frustrated that the I had to come back due to the amount of the time the first service apt took, plus additionally a misunderstanding of the accessory that was to be ordered was not the one I thought all parties had agreed was the part I wanted to have installed.

carola

Oct 15, 2010

Dana is always wonderful to work with. She's efficient, follows up, gives me good time estimates, and is very nice. Someone meets me as soon as I drive up and shows me to the lounge area until my service advisor is available. Everyone is extremely polite and it's obvious that this dealership takes great care in providing reliable and excellent customer service.

wmenning

Oct 11, 2010

We had a good experience with Dan, the financing department and the dealership in general. We had sourced the car online and knew what we wanted. The finance department was even willing to talk to our bank the day before we visited to understand the exact situation that we had already worked out so that our weekend visit would be as quick and easy as possible. We are happy with the experience and happy with the car!

kalex

Oct 9, 2010

We had been browsing for cars for a couple of months. Out of all the dealerships that we visited, I can honestly say that Acura of Tempe was by far superior in all aspect of our sales experience.From the minute that we were greeted when we pulled into the dealership to the completion of the sale, the service was outstanding. Two managers were available for any questions. Our sales person was very knowledgeable and extremely accomodating to our needs. The finanace person was also very helpful and pleasant. All and all, the purchase of our car was an excellent experience

hazemc

Oct 7, 2010

We are very impressed with everything at the Acura of Tempe facility. Never have we had such excellent care and concern and have been pleased with everyone and everything. We had been to other car dealers before Acura and always had the run around keeping you there for hours. Your place is different and we were greatly impressed with the sales personnel and all other type of personnel. Thank you for your care and concern.

gkoeppel

Oct 5, 2010

I love this dealership! The people are always exceptionally friendly and respectful. They go over every aspect of service in detail; there are never any surprises. The waiting area is immaculate and includes free snacks and drinks. It's convenient -- they have a prompt courtesy shuttle (I've had to wait for long stretches at other dealers), and if service will take a while, you can get a loaner; no problem. They can always get my car in quickly, too. I've had my car serviced here for the past 6 years, and it is always returned to me cleaned inside and out. Prices are not cheap, but not excessive.

schuck

Oct 4, 2010

My experience with this dealership (and I have not used dealers in the past due to poor experiences)has been above and beyound my expectations. Their service department bend over backwards to make sure the customer is satisfied. High recommendation.

daryllafferty

Oct 1, 2010

The sales staff was fine, friendly, informative. I didn't feel any pressure. They were willing to negotiate pricing, even on top of the "no hassle" Costco pricing. My only caution is with the Finance department. They lied to me about the extended warranty. Do your homework before going in.

dirt4dinner

Sep 30, 2010

I stopped into this dealer to see several used cars they had listed on their website in their used car inventory. The first gentleman I met on the lot was friendly. I asked to see the cars on my list, and he informed me that only one of the 4 cars was actually on their lot, and the other three he "figured" were at their the Subaru dealer belonging to the same owner. I was disappointed, but that didn't prompt this negative report. This guy took me into the dealership to ask the internet guy about the cars that were not there. I told him my story, which was this: I had just come from the Toyota dealer where we had fallen in love with a used car. But before making an offer on it, I wanted to see these last couple cars on my list...so there I was. The internet guy, and another sales men in his office asked what I liked so much at Toyota. I told them it was a Toyota Venza. The three of them proceeded to go on a 5 minute tangent about how crappy Toyotas are, how they have no resale value, how bad their A/C is and just carried on. YOU HAVE TO BE KIDDING ME! I have never seen sales people act so poorly, or so unprofessionaly. I immediately left the dealer and have no intention of going back. Sales 101 says don't bag the competition...especially when the person your talking to might be a VERY happy owner of the competitions product, like me. I have a Toyota 4Runner with a 190,000 miles on it, and it's been the best vehicle I have EVER owned! Oh, and the AC works terrific! Idiots.

whitekabir

Sep 23, 2010

Tim was very objective and did not waste my time with unecessary information. He was able to answer my questions quick and was able to judge what I wanted and made the deal happen. I think both Tim and Thomas made a great team and i apprecite them working late on Sunday(weekend) and made the deal happen. Full Credit to both of them. Excllent experience! I will definitely recommend it to all my friends and family.

tkissane

Sep 22, 2010

My battery went dead at work and I got it jump started. I called Todd and indicated that I needed a new battery and quickly becuase I had an important doctor's appointment I could not miss. I got to the dealership, he came right out and met me and had my car done in less than 30 minutes. He apologized for not doing a complimentary wash and said, "We owe you one." In fact, I am the one who owes him one! He also mentioned that the person working on my car noticed a slit in my back tire and they put an X on it so I could go back to the place where I purchased my tires. I appreciate the care Acura of Tempe always show and I know my safety is paramount to them. I very much appreciate Todd's willingness to work with me even on such urgent, late notice and I got to my appointment on time. I should mention that a person named Able first answered the phone and took down my information and passed it along to Todd, with whom I usually work, because Todd was with a customer. Obviously, Able followed through on his word and was committed in helping me too. What more can anyone ask of their car dealership? I really appreciate Acura of Tempe!

BlackTSX

Sep 20, 2010

Today's visit included an oil change and a new battery. I purchased a battery ~2 years ago and just as the warranty stated, since it failed (in this Arizona heat, no surprise) during the 100% replacement period that is exactly what Acura of Tempe did. No hesitation. They always stand behind their work and warranties. I did not have an appointment but when all the dash board lights flashed when I started my care this morning I went directly to Acura. Todd Goldhammer, who is absolutely wonderful, ensured I was taken care of while I had a coffee and cookies. When I am in the market for a new car I would buy again from Acura of Tempe and continue to have them service my car.

Kathy H.

Sep 17, 2010

Every time I have service performed on my vehicle, I know I will be treated with respect and that my vehicle is getting the best service. They are always punctual and my vehicle is ready when they say it will be. I am kept informed as to the work that is being performed and what additional work may need to be done before they actually do it. I am very pleased with the level of service and commitment that Acura and Able provide me each and every time I go there. The facility is always clean and professional looking as well.

cedlutes

Sep 16, 2010

I had great service. I took my car in for an oil change and the team also fixed a vent on the driver's side without being asked. I had forgotten to inquire about it when I brought the car in and was pleasantly surprised that this had been fixed.

twowheels4me

Sep 13, 2010

As usual, my favorite dealership experience. Friendly staff, comfortable surroundings and great vehicles to check out. Was able to change appointment time the day before with no problem. Vehicle service was completed in a timely manor and the service representative gladly went over programmable features that I had questions about. Thanks!

Barashji

Sep 10, 2010

It was fine. I may have to bring back because i think it is not fixedBbbbbbbbbbb bbbbbbbbbbbbb bbbbbbbbbbb bbbbbbbbbbbbb njjjjjjjj njjjjjjjj hhhhhhhh njjjjjjjj aaaaaaaaaaaaaaaaaaaaaaaaaaaaaawwwwwwwwwwwwaaaaaaawwwwwwed. Gggggg. Njjjjjjjj njjjjjjjj ffccccffffff

mhattasch

Sep 9, 2010

Tempe Acura is the reason I go to a dealership. Todd is a highly knowledgeable service manager that not only knows these vehicles inside and out but he knows me too and anticipates my every need. After many years there I have never had one single repair failure - not one. My vehicle is also spotless when it is returned having been washed and vacuumed - at no extra cost of course. And speaking of cost, I just replaced the tires on my MDX and Tempe Acura was only $4.00 more per tire (price I was charged) than Discount Tire Co. Not sure I want to trust Discount Tire with my tire sensors so I was MORE than happy to pay only $4.00 more per tire to have Tempe replace them. Let's talk clean and professional - this Dealership is spotless - very clean, comfortable and accomodating with complimentary beverages and snacks. I always feel special when I am there! And finally, if my vehicle needs to be there for the day Todd / Tempe provides me with a loaner - again, at no cost. So, ask me again why I go to Tempe Acura.

lyuda

Sep 9, 2010

The service is excellent as always, Thank you so much Able for you great work.I would defiantly continue using the service an I will recommend this dealership to all my friends nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn

smokierun

Sep 6, 2010

Todd is very friendly and informative about our recent service. He gave a very accurate estimate of the time to do the alignment and amount it would cost. I arrived 25 minutes before the schedualed time due to miscalculation of travel time and he still got the initial paperwork done within 10 minutes.

penriquez

Sep 4, 2010

Our experience with Acura of Tempe was great and we wouldn't hesitate recommending this dealership to our friends/family. Dan was awesome! He was knowledgeable in all facets of the MDX and was able to answer all questions. He followed up with phone calls to make sure everything was OK and assured us he is available any time if we should need him. The whole experience was delightful and our new MDX is beautiful. We had our front windows tinted a week after purchase - the Service Department was also a pleasure to work with. The friendliness and hospitality of the dealership is first class! Thank you so much Acura of Tempe for your professionalism.

bhoppy

Sep 4, 2010

Normally, I view having to buy a new car as something like getting a root canal. Most dealerships treat customers like they are idiots. This dealership is the exception; the transaction and various options were discussed rationally and intelligently, with no pressure or escalation to other 'managers' to push getting the deal done at that very moment. Tim was great to work with...follow up was excellent. Joel gave me multiple purchase and lease options and explained the potential benefits of each. Kim got me through the final paperwork in preparation for car delivery in a very pleasant, professional manner. This is our second Acura and second transaction with Acura of Tempe. Both transactions went extremely well. I've got a great relationship with Steve Gonzales, my service advisor. My family and I are well taken care of here, and we will most definitely be back!

Michael Rooder

Sep 2, 2010

Above and beyon service always this dealership goes the extra mile. As far as service represenitives go if you could walk on water Todd Goldhammer does. Also I have bought 2 cars in the past 2 years from Acura of Tempe and you could not expect a better experience.SincerelyMichael Rooder

Phurst

Aug 29, 2010

My husband and I recently moved from Pittsburgh to the Phoenix area and are temporarily sharing his MDX. Since I am currently unemployed, it made sense for me to take the vehicle to get it serviced. This was not a task that I was looking forward to because my husband is very meticulous about his "wheels" and I hate being the dangerous liaison. From the moment I met Dana she put me at ease and explained everything in terms that I could understand and relay to my husband. She was also very friendly and interested in our move and transition across the country. The dealership itself is like home away from home. From the lounge area with abundant refreshments to the internet access, there is no way you can sit there and just twiddle your thumbs! When the service was completed, Dana explained what they had done and some other things that they recommended. I ended up taking a loaner MDX while the recommended service was completed. When we returned the loaner and picked up his MDX the entire transaction took less than five minutes. And, they washed the MDX! That has never happened before. One of the initial service recommendations was new tires; after some shopping around, my husband decided that Acura of Tempe had a better price. So, a week later, I found myself back at the dealership! Once again, Dana was more than accommodating. This time I took a loaner for the day. When Dana called me to let me know the car was ready, I asked her if I could pick it up the next morning. She said it would be fine but she wouldn't be there...that was the only disappointment with our Acura of Tempe experience!

wcasady

Aug 29, 2010

I was received promptly when I walked into the dealership. I had a letter that was sent to me regarding a trade-in of my 2005 TL; but, I had also received one earlier this year. When I went to see what options were available to me, the dealer rep at that time essentially blew me off. Last week I explained what had happened to me to the manager and he was appalled. From that point on, he ensured that I received the very best service. Dan assisted in matching me with a car that met my preferences. Since I chose to lease the unit, Richard assisted me with that aspect of my purchase. And lastly, Kim reviewed the paperwork and helped me with the vast number of signatures. I remember how attentive the support staff were as well from the receptionist to the gentleman who wiped down my new Acura. Ironically, it rained heavily during the time I was there to complete the transaction. I drive Acura's because it is a reliable car and its luxurious quality is affordable. But, equally important is the service. The Acura Tempe staff have high integrity; I have often been made aware of maintenance opportunities that I was unaware of that were of no cost to me. I always felt that I have been treated fairly and honestly. Today more than ever, that means a lot to a consumer.

mcordero

Aug 28, 2010

The reason why I rate this dealership with high ratings is due to the level of trust that I have with the service dept. I was quoted a set price from Todd Goldhammer, my regular service advisor and he not being able to be present on a saturday, I was presented with Abel. Abel quoted me the exact same price including labor costs and the level of all my auto work so far has always been top notch. The respectfulness, courtesy and overall friendliness has always been better then other places. Acura of Tempe leaves with you a level of trust that you can alway feel good about and you are never being taken advantage of ever.thank you so much

texastech

Aug 28, 2010

the best service department with cost that are reasonable...this would be one of the major reasons my next car purchase will most likely be another acura.keep up the good work, keep the service coupons coming.And would recommend a loyalty type pgm for those individuals who continue to use your service department as well as for future sales of new vehicles. economy is stil la question for alls, so set up pgms that generate traffic to your dealership.

annstender

Aug 28, 2010

I have been coming to Acura of tempe for over 6 years & have received the same level of EXCELLENT service the entire time. Our family has a couple of Acura's and Todd and the service team at Tempe has taken care of them the entire time. I currently don't have a need for a new or newer car due to the quality & care taken to these cars but when it's time for newer ones we will return to Acura of Tempe.

mattnchasta

Aug 24, 2010

My wife and I had been looking for a vehicle forr over six months. The moment we walked into your dealership we felt immediately comfortabe and we are extremely happy with our purchase. We even commented to each other after driving home how easy the whole experience was. A major point of where we were going to purchase had to do with the rapport we felt with the individuals we were working with. Your dealership met and exceeded all of our needs and we will be very happy to return there in the future.

penelopeeweb

Aug 19, 2010

Both men with whom I worked were knowledgeable, helpful, and competed. I appreciated Pat's willingness to show me the features of the car, and to spend time making sure I could use the features once I had purchased the car. He was patient, repeating instructions as necessary, and secure in his presentation. I especially liked his manner of not pressuring me to make a decision before I was ready. He made himself available to us (my family was with me) and kind to my grandson who was getting bored.He even played music to make my grandson more comfortable. Tom was knowledgeable and competent, and helpful. Great staff.

hazemc

Aug 14, 2010

We were truly impressed the minute we walked in the door as everyone was so helpful and courteous the entire time we were there. Noy was great in explaining everything on the car, taking us for a test run and making a fast sale knowing how much money we could spend. We loved how welcome everyone made us feel. It was a great buying experience as so different from other car dealers.

Lorettas

Aug 14, 2010

This dealership cares about your time and needs. We told them what we wanted and how much we could pay. They didn't keep trying to pressure us into another price or different options. Noy explained everything on the car and showed us how it works.If we ever buy another car it will be with Acura of Tempe.

Mrsmason1

Aug 11, 2010

Not sure I would recommend this dealership because I don't think they recognize customer loyalty. I recently went in for an oil change and I forgot the coupon they mailed me and they still charged me the full price. I have been a loyal customer of there's for well over 7 yrs and that mistreatment is unacceptable, as I believe the money I have spent over the years is worth a lot more to them then a $40 oil change. Not sure if I will ever return.

palmahajan

Aug 9, 2010

I have been getting my 2008 Acura TSX serviced from this dealership for more than 1 year. Abel has provided us exceptional service since day 1.He is very friendly and professional at the same time. He definitely stands out of the crowd and goes a long way to make the customer happy.

westie person

Aug 7, 2010

Pleased with the work, including the headlights, but was a little longer wait than expected. Always enjoy waiting in your waiting room though. Would you consider a couple of computers for customers to use while waiting? Thank you for the use of the loaner RDX.

hmuyeda

Aug 5, 2010

Abel Talbo is Customer service. I have never been disappointed with his professionalism, courtesy and integrity. Abel is always up front about the cost, timeline and issues that need to be addressed. I can always count on Abel and Acura of Tempe for all my customer service.Regards,Henry Uyeda

boulderaz78

Apr 28, 2010

This is the second time I've purchased a car from Acura of Tempe. The first time was to buy a new RSX Type S, which I loved driving almost as much as I loved buying it from Acura of Tempe. Tim and Bud took such amazing care of me not only during the buying process, but own to every single detail until I drove it off the lot. Seriously, they think of everything to make the process as easy and enjoyable as possible on the buyer. I couldn't have asked for more, and that's why they were the first team my wife and I reached out to when buying our latest car.This time, we wanted a used RDX, which they just happened to have available. As before, they walked us through the vehicle's history, their impressions and pros/cons of the car, and answered any questions we had. After showing us an incredible price, we decided to purchase the car from them. From there, signing the financial paperwork was a breeze. They walked us through all of the vehicle's features. And they assured us that we could come to them with any questions after we drove the car away.We will always recommend Acura of Tempe to our friends and family, and think you should utilize them next time you're in the market.

dobo1925

Aug 26, 2009

This dealership outright committed fraud on a new car. They were neglegent with the application of window tinting by placing on "Arizona Legal", but what they didnt realize that the glass has tinting of its own, which made it "Atrizona Illegal". The car didnt pass inspection and they refused to replace the tint.I WOULD NEVER WALK INTO THEIR SHOW ROOM AGAIN!!!!!

horanjack

Aug 9, 2009

I made a deal with their Internet manager, Doug Booth, on what was portrayed to be an immaculate low mileage (26000 original miles) 2003 Audi A4 station wagon. We are from Canada and would be flying in to Phoenix to pick up the vehicle and drive it home to Canada. The agreed price was higher than what I felt the car was truly worth, but I agreed to pay their price if they made certain that the car was fully up to date on maintenance and ready for a trouble free trip home. This was on a Tuesday. He promised the vehicle would be ready on "Thursday" as it was in their reconditioning shop. We booked a flight and headed to Phoenix on the Wednesday. While we were in the air Doug left a phone message saying there would be a delay in getting the car ready for Thursday as they had decided to order some interior panels that they felt needed to be replaced. I spoke to him on arrival at the airport and said I'd come over to the dealership on the Thursday morning to talk to them and to see the vehicle. On Thursday when we arrived at the dealership we sat down with Doug and talked, and he assured us that the shop would bring the car out to the front of the dealership for us to view momentarily. It took about an hour for them to actually show up with the vehicle. It was not the immaculate vehicle that we had been promised!! It had numerous small dents and dings, small tears in the interior, had not been properly detailed yet and was therefore quite dirty. Most disturbing though, was the fact that the cargo area had been converted for use as a service vehicle and had a plywood floor with some rather unusual electrical connections and devices protruding from the plywood. The glove box was also full of some type of aftermarket electronic devices that were built in and connected to the vehicle. Doug explained that the vehicle had been used by a ski lodge in northern Arizona to boost vehicles when needed at the ski resort, and that these interior parts that were on order were the replacement parts to replace the missing items in that cargo area as well as some other interior items. We felt we had been purposely mislead by Doug who had intentionally not mentioned the fact that this vehicle was previously a service vehicle of some sort. However, we had already invested considerable time, money, and effort to get this far, so we agreed to test drive the unit. The engine response was sluggish and the air conditioning was not working properly. We talked with Doug and his sales manager, a fellow named Joel West, told them the vehicle was not what it had been portrayed as, and offered them less money than what had been originally agreed to. During the meeting with Joel they truth about the vehicle history emerged. It had been an Audi service vehicle, rigged up by Audi to respond to customers whose Audi's broke down out on the road. It had then been sold to a fellow in a ski resort who had kept it for a fairly short time period before trading it in at this Acura dealership. The scars on the paint on the roof were from the "emergency light bars" that had been installed by Audi and later removed. The extra electronics were for the Audi service technicians to be able to diagnose on the road what was wrong with the broken down vehicles. They refused to take my new lower offer, and I then suggested that I would still give them their asking price if they were to get the vehicle fixed up ready to go as quickly as possible and to get me a copy of a service order from Audi showing that the Audi technicians had checked the vehicle and that it was actually OK. Two days later, on the Saturday morning, we went over to check the car again and to finalize the deal. The vehicle drove well on this second drive, the air conditioning now worked well, it had been cleaned up significantly, all of the add-on electrical components had been removed, and I said I was happy and that we could write up the deal. They then advised me that the price of the vehicle had now gone up as it had cost them more than anticipated to get the vehicle fixed up over at the Audi dealership, and that they were passing that cost on to me. I pointed out that the vehicle had been portrayed as being in good condition, and that obviously that was not the case, and that if they had made a bad deal on the car it was not my fault and should not be any additional cost to me. They refused to sell me the vehicle at the agreed price. My guess is that they felt that I was so far into this deal with time and costs and that I was now running behind schedule for my return trip to Canada, and that I couldn't do anything except pay them the new higher price that they now demanded. I believe it to be a scam and that they were simply trying to pry extra money our of my pocket to make additional profit for themselves. In my opinion these guys are sleazy used car salesmen, and if you are thinking of dealing with them, think again!! My suggestion is to head the opposite direction as quickly as possible.Jack HoranEdmonton, Alberta, Canada

desertflow

Sep 8, 2007

I initially negotiated with their Internet Sale rep. and we both know and agree the invoice price WITH DESTINATION for my interested 2007 Acura TL is $31817.93 (yes down to the penny). We talked (email and phone) and I agreed to come in to purchase it around invoice price. Good Deal right? Well big mistake! I talked to a sale guy and said I am willing to buy the car around the invoice price + fees. Surprisingly they agree to sell the car exactly at $31817.93. I know it's September and '08 models are here in their lot already. I was still surprised but thought maybe they are willing to sell 07 inventory at invoice price now. But when they bring back the numbers with the sale price and fees, they included the DESTINATION CHARGE ($670) AGAIN, mixed in with Title and registration, Tax, Documentation fee ($369), etc.. I was there for like 4 hours and it was after 10pm, I didn't remember that the $31817.93 included the destination charge. So I agreed and purchased the car.The next morning when I looked at their number again and realized they charged me twice for the Destination fee, I am not happy with this tactic. See, if they told me that they need to make a profit for $670 on top of the invoice price, and if I agreed on it, then I CAN live with that. I made that choice, right?! But this is not. This is on one side they said to sell you the car for invoice price, on the other side they pull out this trick to embed the same Destination charge again among the fees to make up the profit. That is just wrong and dishonest, completely disrespectful to buyers. If I am fooled, I am sure there are plenty buyers out there that suffered the same thing, except they probably don't know it! What make this situation worse is, I went back to the dealer ship to talk to the sale manager, Andy. He basically said that's the price I signed to purchase and there is nothing he can do. After a couple rounds of fruitless discussion, I talked to the branch manager, Joe Leavitt. Wow, what an experience! He basically said the same thing but with a more arrogant, 'you-are-a-sucker' style. He tried to imtimidate me by asking how old I am, then said to the effect of 'Hey, you are over 18. You made the decision and now deal with it!' If the man in charge has that kind of integrity (or lack of), imagine how that influence the rest of the sales managers and sales associates. In this dealership, it doesn't matter whether a business practice is right or wrong, clean or dirty. As long as they can make a profit out of a buyer, they will find a way to get you signed the paper. This is what I learned from them, stright from the leadership. Yes I mean you, Mr. Leavitt. Thought I want to share this with you the $670 lesson I learned from this dealership. I am not getting anything back from them, and I don't mind spending another hour summarizing this for you. At least you can be smarter!Alan

snjax

Jul 27, 2004

Jason really could use some help with his customer service skills. He displayed a very rude and negative attitude. I wouldn't recommend my worst enemy to Acura of Tempe.