Used Cars for Sale at Alamo Toyota in San Antonio, TX

Mona ibrahim

May 10, 2016

Went there twice to buy used hummer no sales person come to say hello even the one I have been talking to him on the phone I asked for him he came by I said yes very rude way he promised to call back the next day never did I called him back oh yes he forgot this kind of service I don't need I went to a different place I got great customer service. Alamo toyota please traine your sales people how to treat customer

Flabbergasted

May 3, 2016

Service said our Tundra would be ready by 1:30. It wasn't. Then they said we were told 3:00. NOT!!! They sided with their employee. "Just because we gave you a noon appointment didn't mean we would 'get to you' at noon." Then why have an appointment? No graciousness in their replies either, as they yelled, called it 'he said/she said', and supposedly BOTH the boss/owner and the person who gave us the incorrect info were both out of the store.

Jarzate80

Apr 27, 2016

We got there at 8 pm I understand it was an hour before closing we walked around for 20 min and even walked in to used the restroom. No one once came and asked us if we needed help. We saw them look at us thru the window. We didn't want to get attacked, but a hello and can I help you would of been nice. We were actually trying to look at a at we saw online. Oh well we will find one somewhere else

guymunder

Mar 17, 2016

Although we are infrequent contributors to Facebook I feel a sense of obligation to share our recent experience at Alamo Toyota in San Antonio. We are always interested to hear or read the reviews of experiences that other people have. Weve always found these to be very useful when making purchasing choices and decisions.Last week we brought our 2004 Toyota Tundra truck to Alamo Toyota for an airbag replacement necessitated by Toyota's recent airbag recall. They did the airbag replacement, and when they were finished I got in my truck and drove away. At some point while driving to pick up my wife I noticed that the airbag cover facing the front passenger seat had what looked like dark fingerprint marks and smudges covering the entire surface, something that definitely was not there when I brought the truck to Alamo ToyotaWhen I picked up my wife, the first thing she said when climbing into the front passenger seat was: "What happened here?" referring to the air bag cover. When I checked out the smudges and tried to wipe them off, I also found the the air bag cover now had a sticky and tacky feel to it, neither of which did the air bag cover have when I took the car in to Alamo Toyota.So, I went back to the dealer to discuss the problem. Unbelievably, both the Service Director and Service Manager insinuated that I, and my wife, just did not notice the problem during our 45 minute drive to San Antonio from our home. This was a problem/damage that you would have to be blind not to notice. I could not believe what I was hearing when the Service Manager told me "...I believe you sincerely believe that the cover was not damaged before bringing it in (as if he thought he was talking to some senile person)...We see this all the time with that part...It is a common problem with that Toyota part...We did not cause the damage and aren't going to do anything about it. Continuing the argument with the Service Director, I commented that their attitude was not very customer friendly. I was flabbergasted, dumbfounded and appalled when the conversation went something like this:Service Director (SD): Is this your first time here?Me: YesSD: Did you buy a car from us?Me: NoSD: Well, then you aren't really a customer are you?Well, I had considered myself their customer, but thought NOT ANY MORE.I brought my wife back to the dealership so she could also reaffirm that the damage was not there before bringing it to Alamo Toyota since the damaged airbag cover was right in front of her face during the 45 minute drive in from our home. She got the same song and dance from the SD and SM as I had received, and we both left amazed at their attitude and demeanor, and bewildered at the utter lack of customer service or courtesy shown by these two senior staff members at Alamo Toyota. I normally do not use social media to complain about a company's poor performance. I usually just tell friends and family and eliminate them from my vendor list. However, for Alamo Toyota, I am going to make an exception.

Susan E. in San Antonio

Feb 8, 2016

Any repair or service can be an inconvenience to deal with but service writer Ronnie always makes it a pleasant, positive, experience. He is extremely knowledgeable, honest, and conscientious once you drive your car in and tell him your issues, consider it handled.

Alejandra Gonzalez

Jan 25, 2016

Francisco was very nice and very patient. He really helped me and showed me all kinds of vehicles.

Juan Ortega

Jan 15, 2016

Oscar was exceptional in helping me find the care that was right for me. I went in looking for used car and I ended up buying a new car at a great price. One thing to continue keeping me as a loyal customer is keep salesmen like Oscar around. This is the second vehicle I have purchased for him and I have referred several people to Oscar at Alamo Toyota.

P3373

Jan 5, 2016

Showed up at 2pm for service and was told (by "Bryan") it would take 2 hours for tire rotation and oil change. I was asked to come back after 7 for quick service. Pulled into service department at 7:15pm and then was notified the service on my car was only just beginning at 8:49pm! I'm the only person in the waiting area! The best part was the highly unprofessional and all around bad attitude from the service department personnel. Guess what?!?! Alamo Toyota will not be getting my trade in! In the words of your service department "no worries"!

Robert Salinas

Nov 6, 2015

Every noligable about the vehicle we were looking at had all the answers we ask. Best price in Texas. In and out very professional. Very friendly atmosphere and clean. Clean and ready to go. Very good prices. When ask if that comes on the vehicle maybe say would you like that on your new vehicle at no extra cost.

Kimberly Ward

Oct 15, 2015

Ed Nealy is who I always go to & completely trust. He is a great salesman & doesn't just listen to my concerns but he actually hears them & meets the customers needs. I've been a loyal customer for years now and will continue to go to them. Ed Nealy & the other staff have always been good to me and my family

Minette Touma

Oct 6, 2015

Johnathan was very nice, did everything to accommodate my needs. Everything was done to my satisfaction.

Jennifer Garcia

Sep 4, 2015

My experience was amazing! Great service! I was given honesty values for my trade in as well as the new vehicle I purchased. It was also the fastest service I've experienced at any dealership.

Joann Sanders

Aug 21, 2015

I shopped at other Toyota stores before I came to Alamo Toyota. My uncle bought several vehicles from John and he told me I should go see him. He did not disappoint. He is the most knowledgeable sales person I dealt with during my buying process. He made me fell very comfortable and answered all my questions. John went over all of the features on my new Rav4. Again he is extremely intelligent when it comes to his knowledge of his product. he showed me several features on my Rav4 that I didn't know about.

Sarah Bennett

Aug 11, 2015

Knew how to get a deal done! John Portillo was the best we've worked with at any dealership and went the extra mile to ensure we were properly taken care of. Great detail in customer satisfaction.Nothing needed, No change required.

Richard Yglesias

Jul 30, 2015

Mr. Wooddy was very friendly and helpful. Answered all questions professionally had no problems with the negotiation overall satisfied very big, clean, friendly salespeople delivered as promised. clean inside and out no change, keep doing the same.

chud

Jul 22, 2015

I bought my Tacoma at another dealership and started taking it to Alamo Toyota for service.But I have had quality issues with Alamo Toyota's work. After one maintenance, I kept hearing something under my hood; took the truck back in and it turns out the mechanic had left a Bill Miller Barbecue cup under the oil filter. I figured no big deal, accidents happen. I let it slide. But the next time I took it in for a routine maintenance that should have cost just over a hundred bucks, and they said I needed new front brake pads and a whole bunch of other work. So I ok'ed the brake work. After picking my truck up, the brakes didn't feel right, so I took it back in and they had to re-bleed the brakes. I tried to get them to refund me on the labor since they didn't do a good job, but they wouldn't budge. They had also tried to run up a bill on me with that maintenance. They said my truck had a small trace leak on one of the rack and pinion parts and they would have to replace the whole rack and pinion because they couldn't replace that one part. The cost would be $1,600. I refused. Later on I realized I had left a receipt in my truck from my bank which showed my balance. I think they saw that and were just trying to run up a bill on me.

Ashley Mendoza

Jul 10, 2015

John Portillo was very resourceful and knowledgeable on the vehicle. Informative, fast, and helpful. Continue to provide great customer service and providing honest/accurate information regarding services offered.

Andrew Rogler

May 11, 2015

Brady was very helpful and professional met the lowest price I could find. Low Pressure Sales Approach!

Jesus Montes

May 5, 2015

Just great! I believe I should have gotten more money off the price of the vehicle. Best dealership facility I have ever seen. My daughter enjoyed the playground and even made friends there. Keep up the good work!

Jesus Perez

Apr 10, 2015

Couldn't have asked for a better sales person! Paid close attention to detail from start to finish. Awesome job Mr Portillo Up front with everything. Didn't beat around the bush. Very pleased PAid close attention to details. Friendly ,Clean, inviting , comfortable and awesome food Mr. Portillo was very attentive and went beyond what I have ever experienced. Great guy. Honesty from the first hello and hand shake More follow up phone calls and emails with offers.

Tommy Steward

Apr 6, 2015

Honest and forthright salesman. Oscar Ortiz is truly an exceptional asset. Keep serving donuts and coffee and bananas.

Betsy Tanner

Apr 2, 2015

I appreciated Rene's prompt follow up and communication with me throughout the process. He was never pushy and had a very calm and courteous manner at all times. He put in the effort to make everything right and do all that he could to make it a smooth transaction all the way around. Continue to provide the prompt and professional service which I have now come to expect. Nothing needs to change, I am a very satisfied customer.

Padmasiri Chandrasekera

Mar 25, 2015

Matt Birdsey is the sales person who attended to the sale. He is courteous and provided excellent service. Answered all our questions and responded to all communications. When handing over the vehicle,he took enough time to explain the details and how to use the features etc. We consider he is a very pleasant person to deal with and very helpful. Mark Swanson is the person we first met when we visited the Alamo Toyota who took us around and showed the Highlander. He is also very courteous and provided all the information requested and later when we came to buy the vehicle introduced us to Matt. Matt introduced us to Marisol to complete the Finances and Marisol is also provided us with excellent service. All in all the purchase of our Highlander from Alamo Toyota has been a satisfying experience. Marisol Jackson provided us with excellent service in the final paperwork. Excellent Matt provided us with excellent service in delivering the vehicle. If the customer shows trust in you I expect Alamo Toyota to reciprocate the trust by providing the best deal it could offer.

Jeremy Hildenburg

Mar 17, 2015

Randy is great guy. No pressure. Knowledgeable and worked with me to get the payments where I needed them to be. Continue to offer good service when I bring in my car for maintenance.

Isaac Jackson

Mar 10, 2015

Very professional and at the same time laid back. All I had to do was sit down and tell John what I wanted. He did the rest. Very fancy and luxurious. Felt like I was about to by a BMW or Audi.

Unsatisfied Customer

Mar 9, 2015

The used car team is horrendous. First, the talk you into test driving the car, keeping it overnight, and if you don't like you can return no harm no foul. Well, when I was down to negotiating the price and was going to purchase it, when they started to abuse and insult me for trying to negotiate the "already reduced" price. There is always room for negotiation on a used car. Furthermore, insulting a customer to his or her face is not in any handbook. You can talk behind their back all you want but that should not come out during your conversations with them directly. Poor judgement and Poor service. The Salesman and sales manager do not belong in their position. The manager's manager, i think his name was Noah, ignored my request to give valuable feedback. Oh well, sooner or later that behavior is going to catch up.

NoNeck3610

Feb 4, 2015

My experience, someone tried to break into my wife's 2010 Camry by busting out the door lock. Called Alamo, spoke with Richard, and asked for a quote to get the lock fixed. Was told $261. Told him I would call back once I determined my wife's schedule. Called later that day, Richard was gone so I spoke to someone else who set an appointment; or at least that's what I was told. As stated in other reviews, when we arrived, there was no record of any appointment made. Richard claimed he didn't even remember speaking with me. No matter. We told them to take it, get the lock fixed, and was in no hurry to get it back as we had alternate transportation. Someone jumped into her car, used every available horse the V6 would put out driving it out of the garage (??), and off we went, none the wiser.A couple of days pass and Richard calls to leave a message on my cell. Says it's done and it would be $376. As soon as I hear this I call back and tell Richard that I realize he claimed to not remember our conversation, but he had quoted $261. To his credit, he changes it immediately to the quoted price. However, it was when we picked it up when we understood why.Later that same afternoon we go to pick up the car. I go straight to the cashier, pay, and she sends someone to go get it. We are stunned at what we see. The lock itself has been replaced, but because of other damage to the door, the lock cover will not reattach. The paint around the door lock was cracked and chipping in spots (I swear it didn't look that bad when we dropped it off), xxxx thing looks worse now than before. Of course Richard, Bud King, everyone with any knowledge had left for the day. So the person we talk to hands us Bud King's card and says to call the next day. A couple of days of phone tag later, my wife is finally able to speak to him and Richard. Excuses abound!!! We didn't provide a list of parts we wanted repaired, we only asked for the cylinder to be repaired and that's what they did, we complained that it took too long (Wah?!?!), yada, yada. They even said the repair we truly needed was one they couldn't do; we needed a body shop. My question: isn't it their job to tell us that when they see it before making what we believe to be a partial repair, at best? As someone stated in another post, most Toyota dealers try to upsell any work they can do (cabin air filter anyone???). Not these guys. They do about 80% of the work, never completely explain to you what needs to be done, and then make excuses if you don't like what you see. And Mr King's attitude can best be described as flippant; his job is to protect his employees and his employer, we get that. The tone in which he spoke to my wife, however, made her feel as if he believed they did everything that was asked for and we're the idiots if we see it otherwise.During the conversation, my wife became extremely frustrated and asked for the name and number of Mr King's supervisor. Admitting that speaking to the GM, Brad Childress, was far more pleasant and professional than speaking to Mr King, she still received the same basic response. She then asked Mr Childress for the owner's name and number. She left a message for him to call, but we're now on the third day; she's yet to receive any response and, frankly, not expecting one. That fact alone should explain best how this dealership truly feels about their customers. She's going to mother ship Toyota next.In the end, I give them a second star because they did do me a solid; making an engine repair to my Tundra free of charge. I admit, however, that after this last episode, I fear I need to take it to another dealer to have the work checked. I will not be using this dealer for anything in the future. I suggest to anyone reading this, and the other posts, that you do the same.

Tyrone Moodley

Dec 17, 2014

He was very knowledgeable and helpful. It was a pleasant experience. Great. The dealership was very clean and fancy. The car was clean and had a full tank. Continue having friendly sale reps.

Davelyn Hood

Dec 4, 2014

Polite, helpful, met our needs I wish I had been in less of hurry during the negotiation as I missed the financing terms. I did get the payments that I needed, but I wish I had negotiated better terms. By the time I realized it the next day, it was too late and we were in a position of needing the cars that we had purchased. Purchasing two cars made for twice the paperwork, but the finance person was pleasant. Best of all experiences at Alamo. Hopefully the service department will be friendly and helpful as all other staff has been. If service is convenient and pleasant, I will remain an Alamo customer.

Charles Rakosky

Oct 29, 2014

Jordan was a very relaxed experience, no pressure and answered all of my questions. Nice experience, not pushy, but tried to explain all of the benefits and costs in a professional way. Had a very pleasant personality. Everything was clean, smiling faces, etc. I will be happy to recommend Alamo Toyota. Keep in mind I had a F150 Ford truck for the past 17 years so you know this dealership was well represented across the board for me to switch to Toyota. Continue what they have done so far.....When I come in for service I would expect the same level of professionalism to keep me a happy and new loyal customer of Toyota.

mykayla.stout

Oct 27, 2014

Did I mention that they are a rip off? Well let me say it again. They are a RIP OFF!!! After my deployment me and my husband bought a 2007 Honda SI from them that had a 'Warranty". We thought this would be a great buy since it is from a reputable company, with a great track record, and longevity. Well we were wrong! 10 MONTHS later we bought the car into the dealer twice because the clutch is going out and the car no longer picks up speed. We were told by the service department that the warranty only covers the transmission for $2000 and the clutch is not a part of that warranty. So basically we will have to pay out of pocket over $2000 to have the car repaired. Then the service mangers pleasantly says "We can get you into another car"! Are you serious? I even quoted the Lemon Law criteria for Texas and told them I would call the BBB regarding this matter. I was told "Well you can do that if you want". So basically, my family is out 11K and Alamo Toyota sold me a warranty with this lemon car that covers....NOTHING. If you are contemplating buying from them...RUN FAST!

Lorena Rodriguez

Oct 17, 2014

Mr Nelson was very friendly, knowledgable, and professional. We felt comfortable with him, which facilitated our business transaction. Very child friendly, a great thing to have with littles one safely playing in designated areas. Prior to leaving we had another opportunity to go over the vehicles Bluetooth system and set up navigation. Honor Truecar certificate/upfront pricing.

Jeffrey Sauter

Oct 1, 2014

John Cortez did not push, but rather let us make our own decisions. We ended up with a more feature-laden vehicle than anticipated, but that was a function of our decision making process, not his. We went through USAA so had a discount already determined except on our trade-in. Because we had the USAA estimate on our car, it was very easy to reach agreement on that as well. There was no drawn out process, just a discussion of known market prices and a decision to do a deal. Larry handled this efficiently and professionally, resulting in our decision to go with the Toyota maintenance and warranty programs versus those offered through USAA. We did, however, select the USAA financing which we had arranged in advance. As a LEED certified facility, we were very impressed with their commitment to the community, the environment, and the overall customer experience.

Richmond38

Sep 19, 2014

We bought a used car from Alamo Toyota and purchased the extended dealership warranty. It is bumper to bumper, but apparently that only means that it covers the two bumpers only. We brought the car in to be services and they wont cover the repairs. Beware what you buy with Alamo.

Kristi B

Sep 19, 2014

A rat chewed out lines and caused repeated damage. We thought it was them but they were kind and patient when we accused them of not fixing the problem.

Ralph Stout

Sep 17, 2014

Our salesman was James Logan and he did a fantastic job. He showed us lots of different Camrys that had different features which helped us decide which we liked best. We love our new car and would definitely refer people to him. The final paperwork process was easy and quick they went over every detail before we signed it.

Linda Hoffman

Sep 16, 2014

We didn't feel pressured at all. He left us alone long enough for my husband and I to discuss things over with our daughter, who was helping us. We really appreciated that. He answered all our questions and the many that our daughter had for him. My daughter and I were able to test drive the car's without the salesman being with us so we could discuss our likes and dislikes with my husband. We came to San Antonio looking for a used car and ended up with a 2015 Highlander. Your salesman was a Class Act Thank You!!

Amanda Tijerina

Sep 15, 2014

My salesperson Randy was really knowledgeable and helped me every step of the way. He listened to what I was looking for in a vehicle and didn't try to push me into something just to get a sale. He treated me more like family rather than a customer. I was really fortunate to get someone who worked with me as much as he did. It was a very pleasant car buying experience thanks to Randy. As a first time buyer my finance guy Glenn was thorough and explained everything very clearly from start to finish during the final paperwork process. He seemed to genuinely care about his customers and was really personable. Alamo Toyota should not change a single thing. My entire experience was exactly how I would want car buying to be. Easy, non-pushy and informative. I can honestly say that when I drove off the lot in my new car I knew this would be the dealership that I would going back to in the future.

Elisabeth Denton

Sep 12, 2014

Steve we appreciate your open personality and the patience you had with us throughout the whole process. I love the car by the way! Elisabeth Denton honest approach Worked with us when asking questions about different loan and rates. Comfortable and clean. Car was spotless and I got some valuable information re basic equipment. Keep communication open and practical.

Danny V Juarez

Apr 17, 2014

All staff is very polite and friendly. Enjoyed doing business with Oscar O. and Marisol.

Oscar Ortiz

Mar 25, 2014

SALESPERSON , OSCAR ORTIZ, HAD THE CAR READY TO GO WHEN WE ARRIVED FROM OUT OF TOWN. KEPT US INFORMED ON PAPERWORK NEEDED, SEND US PICTURES OF THE INSIDE AND OUTSIDE VIA TEXT MESSAGES TO MAKE SURE IT WAS WHAT WE WANTED. ANSWERED ALL OUR QUESTIONS, AND WE HAD PLENTY, REGARDING THE VEHICLE. ALSO, GAVE US GOOD DIRECTIONS ON HOW TO GET TO THE NEW SHOWROOM. WE WOULD DEFINITELY CONTINUE PURCHASING OUR VEHICLES AT ALAMO TOYOTA.

Brett Catliffe

Feb 24, 2014

My wife & I were extreamly impressed with the quality of service provided by Hector in sales & Glen in financing. We would definately recommend Alamo Toyota to anyone.

ROBIN M. CANTU

Jan 20, 2014

Mr John Portillo really made me feel at ease. I don't like going to a dealership where the salesman very pushy. I had a great experience and would recommend to friends and family. Mr Ralph Badillo also went above and beyond to help me with a situation with my vehicle.

ANDREW G. LEISE

Nov 19, 2013

I would just like to say that John Portillo went above and beyond his duties and was very helpful with the transition of my purchase. I was borrowing a friends car to do my car shopping and was now able to drive my new car home. John offered to pick me up the next day ( it was Sunday and y'all were closed) so that I wouldn't have to worry about the other car. I really appreciated the fact that he took time out of his day off to help me. He also went through and talked to me about my new car and made sure I knew about everything that the car was capable of. I really appreciated his help and would like to pass this complement on.

Chuck P

Nov 8, 2013

Nothing good to say about this dealership. Very unorganized and uncaring about customers!! Salesman lied about having truck in stock!!

marissahamra62

Nov 7, 2013

Came in today at 1:30 and did not leave until five. The service department said it would take one and a half to two hours. They were not apologetic. All I needed was to have new tires put on and get them aligned. I had to order the tires and prepay for them upfront. I will not be recommending this dealership nor will I be returning.

David Gutierrez

Aug 14, 2013

Garth was always attentive, polite and knowlegeable.He answered our questions and and thoroughly assistive through the entire process. We were never given the Hard Sale Attitude. All in all, we enjoyed making the purchase at Alamo Toyota.

Neely Hogan

Aug 12, 2013

Albert, from customer service, is great. Always offers a thorough explanation of car maintenance needed. Always patiently answers my questions. My car is running great after services. I will return.

Heather Masten

Aug 7, 2013

Best Internet salesman and did not waste my time..............

Seth Countryman

May 15, 2013

I was a first time buyer when I had stepped through those doors at Alamo. Excluding cars I had bought cash I had never actually purchased a car through a dealership. Needless to say I was a little intimidated and a little unsure with the whole process. I also had a slight mistrust of car salesmen to be honest and felt that every single one of their "kind" would rip me off and cheat me to some unknown extent (where I got this idea from I couldn't tell you). Ed Nealy sold me my first car and let me tell you he threw that completely unfounded bias out the window. Ed, I must say, is a genuinely nice guy and was a great help assisting me in the purchase answering all the questions I had helping me get a good deal. I felt completely taken care of as soon as I stepped out of my old car all the way to me driving off that same day in my new one. Marisol in the finance department was great too. She was so nice and very informative about all the financial aspects of my purc! hase. Thanks again Alamo Toyota and I can guarantee that you will get nothing but excellent when I talk about Alamo Toyota!

Bridgett Dunlap

May 14, 2013

Justin was fantastic. He made our purchase exceptional!

Frank Patton

May 10, 2013

I came in without an appointment to just obtain my annual state inspection. Albert was quick and courteous as usual and had me out within about 40 minutes.

Richard Gonzales

Apr 29, 2013

Great Service............ Was treated as i was the only customer in the building.......... Awesome work........... was given a news paper to read, bottle water and popcorn....... next thing i knew the truck was ready thanks

Catherine Long

Apr 28, 2013

6th car I have bought from Alamo and yesterday was the worst experience buying a car I have ever had. The salesman was great but everyone else needs to learn customer service. Took for ever to get anything accomplished. The supervisor was rude and not willing to help make a deal at all. They would not title the car the way I wanted without written approval from the bank, would not take my word and they would not go get the written approval, they made me do it. I will never buy a car from Alamo again

Kathryn Elbel

Apr 26, 2013

Love the service... Was soo busy the day and I still received GREAT service...

John Sanders

Apr 26, 2013

Kim and Tom did a great job getting my car in and out with my repairs quickly.

Dora Hemmila

Apr 24, 2013

My recent service visit to Alamo Toyota was nothing less than a blessing. They not only did their normal great service with the maintenance, but washed my car as well. Let me explain. On Wednesday, March 13, 2013 my husband lost his battle with cancer and went home to be with the Lord. I had to go get my car maintenance for a long trip to Harlingen, TX. for the funeral. I'm afraid that I was still deeply grieving and I had to make funeral arrangements. I was not only allowed to make my calls in a private office, but everyone there was so very kind to me that I was overwhelmed by their kindness. I can't express how much I appreciate Alamo Toyota, the service people there, and the fact that I can entrust my safety to the mechanics who service my car. I have nothing but good things to say about Alamo Toyota. I am so grateful to all of you for all that you did for me that day and in the past.

Spencer Wilkins

Apr 22, 2013

Very knowledgeable Service advisers. The service and repairs were impeccable. I would recommend Alamo Toyota to anyone...............

Patrick Towey

Apr 19, 2013

Gordon guided the process of parts order ,scheduling & me updated throughout the process was up to the high standards I have come to expect from Alamo Toyota.

Gary Nichols

Apr 16, 2013

My service tech, Gordon Blocker, is the 'go to man'. Whether I'm simply in for a basic oil change and rotation or some side issue, he is on top of the need and quick with the solution. This past visit was no exception. Good Department and good personnel.

Catherine Dominguez

Apr 5, 2013

I take all my Toyota's to Alamo Toyota. They have accommodating hours of operation and the courtesy van is great when I am unable to stay and wait for service. They even come back and pick me up! The Service providers have always been very professional and courteous and I appreciate how accommodating they try to be. I will continue to recommend Alamo Toyota to everyone, even to non-Toyota owners!

Anthony Busa

Mar 18, 2013

John my sales person did an excellent job of letting me make my decision about purchasing the car. He enlisted the support of many people Noah, Roland, Ralph, etc and they helped to make the decision to purchase at this time easier. Although purchasing a new car always seems to take a long time they all expedited the process as much as possible. I truly appreciated Ralph's role in getting the vehicle ready for my possession and he did an excellent job in introducing me to all the feature and how they work. If there was a set-up need he accomplished the set-up with little difficulty. Very nice team! This is my second car purchase at Alamo Toyota in less than 3 years and I brought in my niece last year who purchased a RAV4.

Geronimo Guerra

Mar 13, 2013

Wonderful experience purchasing my Toyota. Great people at the dealership.

Brandy Deleon

Mar 11, 2013

The service Joe Garza, Edgar Valle, and Ralph Badillo provided was exceptional. It was a pleasure working with them and I hope to work with them again in the near future.

Mark Hubbard

Mar 8, 2013

My experiecne was great! My 07 Tundra had a drivetrain issue that was known by Toyota. My warranty was expired by a few days but Alamo contacted Toyota and had the issue covered under warranty. This type of customer service is what keeps customers coming back. Great job Alamo, keep up the good work.

Hope S Garza

Mar 6, 2013

have been very pleased since I bought my 1st Toyota, a Camry, in 1992 with the service I have received. And same experience with my 2002 RAV4, so now kinda looking for a 2012 vehicle but no hurry because my RAV4 is still performing great. thanks to your great service. Gordon Block was always very courteous and helpful.

Glendon Gibbs

Mar 4, 2013

We have always had excellent service at Alamo',,,,,,,,,,,,,,,,,,,,

Ricardo E. Parris

Mar 1, 2013

We had a wonderful experence on our last visit to your facility, as we usually do.

Joanne Fulton

Feb 27, 2013

We bought our Sienna in 2004. We bought from Alamo Toyota because of your 410 location. It is close by. Now that you have moved to 281 and 1604 It is doubtful we will buy from you again. You are too far away and getting there is REALLY inconvenient. I was so happy with your service and everything else before you moved. You left me. I didn't leave you.

G.Lamoureux

Feb 25, 2013

Overall excellent service and customer focus!,,,,,,

Albert Johnson

Feb 22, 2013

See the VERY NICE letter (dated April 24, 2012) I wrote to Mr. Toomey, President of Alamo Toyota, and personally delivered to the dealership not long after the purchase. (By the way...I never received ANY reaction/feedback to that letter, which bothers me. I spent considerable time preparing the letter, and I specifically--by name--praised three of his employees, and I have no idea if he passed on my "Thanks" to them, as I requested that he do.)

jennifer ozarchuk

Feb 20, 2013

Very good, pleasant experience. Made buying a vehicle from your dealership easy and stress-free

Chris Tressler

Feb 18, 2013

We had a great experience with Alamo Toyota. I was able to work with the sales team to get exactly the car we wanted at a reasonable price. The car was ready to go when promised and it took little time to complete the transaction.

John H Savage

Feb 15, 2013

Unlike your request for information, the work was done well and to my satisfaction. I will be ther again soon.

Richard Bragg

Feb 13, 2013

I have alwaya been treated exceptionally well, thats why I couldn't believe it when you fired Chuck from maintenance just to put your son-law in his job.

Robert & Brenda Gonzales

Feb 6, 2013

Alamo has made this experience a joy. No pressure from sales people. We felt they all were sincere in trying to help us instead of that feeling of being pushed just for the sales quota. I will definately recommend Alamo and I will return. Thank

Ann Ross

Feb 4, 2013

Very nice. My most recent visit was to have an oil change and state inspection and I was in and out timely. I always request Gordon as my service manager, and he makes sure I am taken care of.

3156733480

Jan 16, 2013

First experience: scheduled service online, arrived 15-20 min early and they made me wait for the guy who was apparently assigned to my car to come back for lunch (no... not the guy who worked on it - must be like a supervisor or whatever). That would have been mildly irritating, but HE RETURNED 15-20 AFTER the time of my scheduled appt. When appt was done, he was more concerned that I would give him a good rating with Toyota's followup system than anything else.Ok, going to give the benefit of the doubt and assume it was just an isolated thing and me being too picky.This time: Tried to log on to schedule service and it won't let me, even though I am pretty certain of my log on info (have it written down) and have used online scheduling before. used the forgot tabs - system saying my email isn't registered. Ok... so I call the number listed on the website for the service department. Call answered - didn't say service depart, so I ask for that depart, transferred - call answered, sounds like a general receptionist, so I again ask for service - transferred and I get a voice mail box. Really? shouldn't be this hard to schedule service. Time to try another toyota dealership.

shane.carter.7165

Jan 4, 2013

Terrible service department. This is the second time I have been there for service. Both expereinces were terrible. I will never go to this dealership again

bknebel

Dec 3, 2012

The sales person Garth was very helpful and thorough. It was a wonderful experience I would buy another car at Alamo Toyota.

Enedina

Nov 28, 2012

Negotiation was easy as it was mostly handled through Internet through USAA. Loved the partnership between USAA car buying service and Alamo Toyota. The car buying process was so fast, simple and easy. This partnership is very impressive and I was very satisfied. Alamo Toyotas internet department was very responsive and made the deal happen. Kudos...

lily.renteria

Nov 27, 2012

My husband and I were greeted right away and did not have to wait for anyone to assist us. Luis Vasquez not only greeted us but made us feel comfortable and at ease. He allowed us to tell him what our needs were and what would work within our means. He and Noah Caballero began working on our application quickly and once we had a number to work with, Luis began showing us around the lot. He showed us a variety of vehicles and listened to what we were looking for. He treated us with respect and was very patient with me. I never felt pressured in anyway nor was I swayed in any direction. I truly felt that my family's best interest was being taken to heart. I will definitely return to Luis and Noah when I need to purchase another vehicle and HIGHLY RECOMMEND ANYONE AND EVERYONE to go visit these men. They made me a VERY HAPPY CUSTOMER! Lily R

Eric Eskew

Oct 29, 2012

My experience was great!

John Narvarte

Oct 23, 2012

In my 72 year, I have NEVER been so well treated at a dealership, certainly not when in the service department. Kim was wonderful to us!

Alan s

Sep 20, 2012

I would like to say that Ed Nealy and Bob Hendrikson did a great job. They did not pressure us into a sale like most dealerships we went to, instead they took the time to address concerns and made questions welcomed. To be quite frank, I was offered a slightly better deal on a Honda Odessey but i felt the service was much better at Alamo Toyota. I do put a value on service and that why i made my choice with the Toyota Sienna. Thank you again for being patient with us.

amomfirst

Jul 25, 2012

I can't believe it. My sister just got home from Alamo Toyota, where I had sent her because I bought my vehicle there a few months ago. I liked my overall experience, but not my sales guy so I told her to avoid him. (He actually complained: "I have already spent two hours with you" after we said we were going to check out another car at another dealer.) Anyway, my sister has bad credit and when she was presented with an 18 percent interest rate, she said no way (CarMax had offered 12 percent the day before). The sales guy YELLED at her, saying "I have worked on this deal for you all day long!" Then to top it off, he didn't even allow her to drive the car (she does have insurance). How can you get mad at a customer for not buying a car that you don't even let them drive! And come on, do they think we are stupid. It doesn't take "all day" to get an interest rate. They run your SSN and up pops all the lenders, interest rates and available terms. I will say this, the only reason we bought the first time around is they had the only vehicle in town, in the color and style we wanted and I loved the General Manager head honcho guy -- super nice person. But I still can't believe my sister was treated that way. Today, she is not even going to a Toyota dealer; she is disgusted and buying a Mazda.

ZLawson

Jul 24, 2012

I went to Alamo Toyota after visiting other dealerships and was amazed at the attention Mr. Fording dedicated to me. I was convinced I wanted a specific vehicle but his knowledge of vehicles was unprecedented to me and he guided me to the vehicle I purchased. He represented himself with great professionalism and; eventhough, they had a group of people waiting, he devoted his time without interruption solely to me. I would recomend any and all people looking for a used vehicle to Mr. Fording.

gstangl

Jul 16, 2012

I brought my new Tacoma in because the USB port was inoperable. The man, Mr. Phillips told me it would take about an hour. After waiting 3 hours, Mr. Phillips came and told me the radio was bad and he would need to order one. When he called me and told me the radio had arrived, I brought the truck back to service. After about an hour, he told me the radio and the USB port was ok and I had a short. So I waited a couple of hours longer. The tech who worked on my truck, should have found the short first off and I wouldn't have had to wait the hours and then made 2 trips from my house in McQueeney. The sales people, Karlton and AJ were very knowledgeable and made the original transaction pleasurable. But the service department needs better customer service. I don't think I'll be using your service department as I will be going to the San Marcos store, hopefully their service department is better.George Stangl

Tim Roberts

Jun 27, 2012

We leased a car from Alamo three years ago. The lease was up, we decided to purchase the car for my son. We took in a cashiers check for a little over the amount of what was due on the car, and instead of working with us they charged us an additional $50.00 We learned after the transaction that it could have been waived, as there were other ways to handle this. We will never use Alamo Toyota, nor will we recommend it. The entire process was uncomfortable and unyielding. It took half a day to change out the paperwork, all the time, an aggressive sales pitch, only to be called back in days later and get informed with the extra charge of %50.00 Not a happy customer, and again, we will not use this place of business ever again!

Mkuehr

Jun 21, 2012

I got great service and no pressure. Thorough service. Great inventory I was mainly just looking and had little intention of buying a new car at the time This was the third Toyota dealer visited and the best deal I found by far.

chrisransom

Jun 8, 2012

I don't see the name of the person I dealt with but he was completely unfamiliar with the Prius product.It was appalling that I had to educate the dealer on the Prius-C. The salesman couldn't even start the car. Pathetic.He was pleasant enough but when he quoted me a price of 2K over the invoice I told him he was crazy.I would never recommend this dealership.

Hotel Pro

Jun 4, 2012

Elbert was very helpful, his first question to me was "What are YOU looking for?". Never did he once try to put me in something that I did not want. Management was also very professional and the facility is very clean!

Tina&TJ

Mar 10, 2012

Absolutely ridiculous! We have been loyal Toyota owners since 1996. Never been this discussed by a Toyota dealership! We took our vehicle in for service last weekend 3/3 and was told it would be about a 2 hour wait, understanding the fact that we didn't have an appt that seemed alittle unreasonable because there was only two cars infront of us but we couldnt see if the garage bays were full. The service guy who seemed like he wasn't sure what to do next assured us that we should make an appointment because those with appointments are seen by appointment time Walkins are taken as they can (which actually makes sence) however when we arrived at our 8 o'clock appointment today 3/10 there were 12 cars infront of us, no problem I thought because appointments get seen first (RIGHT)? WRONG!! Because as it turns out everybody was being checked in with 8 o'clock appointments! Asking to speak to the manager or supervisor to find out what the real protocol is we were informed he was on vacation and wouldn't return for a week. So I asked to speak to the manager or supervisor incharge to be only told there wasnt anyone one incharge. Thank god I didn't have leadership like that in Afghanistan or we would never have made it back! Morale of the story is if you have appointments have a damn appointment only bay. My fault for not staying with Cavender, won't make that mistake again!!!!

Willy

Feb 26, 2012

I'm a happy camper. Cesar was great. The car is better than I thought.

Borocay

Jan 15, 2012

Alamo Toyota advertised a 2012 Tundra for $23,999.00. We confirmed it with the internet sales manager, Ron O'Con. By the time my wife and I arrived it was sold. When we asked him if there were more available, he went inside and came out a few minutes later to tell us that no more were available in the five state area. We left and went to another dealership that had two on the lot and said that they could order us one in any color we liked but it would take a week or so. The bottom line is this guy is a liar. I would stay far away from this dealership.

1821

Nov 13, 2011

I contacted this dealer about a new 2012 Prius V model 5. I asked for the MSRP price and the selling price. I was told the selling price was about $4000 above the MSRP. Prior to contacting Alamo I had contacted several other Toyota dealers and their price for same model vehicle was MSRP. In one case it was discounted below MSRP. This dealer is robbing unsuspecting and uninformed clients on these new 2012 Prius V. Stay away from this dealer or you will be hosed. Do your homework and price shop before you buy!

LuisN

Aug 11, 2011

Joel and Jeremy did an excellent job in helping find the exact tacoma I was looking for. Got an Great price. I traveled from El Paso to San Antonio (600 miles) to purchase the truck from Alamo. Most of our contact prior to the purchase was by email or phone. Upon arriving at the dealership, Joel and the Alamo Staff quickly handled the paperwork. Even got a lower interest rate with Toyota financing. GREAT car buying experience. Thanks to Alamo. Love my Tacoma.

mrmaalox

Jul 21, 2011

Carla Black sold me a 2003 Toyota MR2 that has been an outstanding, fun sports car. I would definitely give her and Alamo Toyota repeat business. I also have been very satisfied with routine service for my vehicle at Alamo. My name is Fred Baker and I am not affiliated with a vehicle dealer.

Tjhoonmeas

Jul 13, 2011

Joel went out of his way to find the I wanted in another area. Everyone was very helpful in showing us a variety of purchase options. I chose this dealership over 2 dealers closer to my home because of their willingness to locate the vehicle I wanted. Also their clear explanation of price, payments and warranties. I would definitely recommend Joel and seek him out again in the future!

txsurvey

Jun 10, 2011

See previous post.Ten days later:I return to be told that Alamo Toyota is not responsible to inform me of dangerous parts that have been recalled on most of the models on which it was installed. I pay $3135 to repair damage that could have been prevented with a new $100 part. As I leave my left rear wheel is thumping. One spot is completely bald. The tire is trashed.Mr. Newman claims no responsibility for this damage even though it occurred on their lot. No responsibility! That sums it up. I no longer expect the management of this dealership to accept the responsibility to wipe their own A....STAY FAR, FAR ,FAR AWAY FROM ALAMO TOYOTA!!!!!!!!!!!!

sxyaudie_55

Jun 9, 2011

Went in to get the lo jack installed and was told it would take a couple of hours so they would give me a rental. Turned out I had a recall on my truck and was then informed it would be there for a couple of days. Called up there repeatedly and kept getting the run around. Finally went up there after over a week of not having my truck and was told it would take 4-6 weeks to fix. So I was told they could get me one from Fort Worth the next day. So I called the next day and of course the guy I had talked to the day before wasn't in so I talked to the GM who told me he would call me later that day. I decided to go up there and the GM now wasn't there so I told them I wanted my money back and they could keep the truck. After everything I went back to my ford. I will NEVER go back there. It was the worst experience I have ever had.

rebeccamaria82

May 29, 2011

Overall customer service was excellent. Jeremy Simms helped me discover a car that is a perfect fit for my needs. He was extremely helpful and patient. All members of their team were helpful, attentive and welcoming. The sales process was painless and seamles. Car buying can be intimidating but I am glad it didn't stop me from discovering the perfect car for me! I highly recommend Alamo Toyota.

jshepard59

Apr 24, 2011

this was the easiest dealer to work with,total time to get car about 2 hours.most dealers take hours,not Alamo Toyota,was so easy.We got the car we wanted and got the price we wanted.We will go back and do more business there.Makes buying a car very simple

macshan3

Apr 19, 2011

I came in to find a used car. I met John Cortez, who was also the internet director, but was lending a helping hand in the sales department. I was just shopping around, but he was very imformative and pleasant. He answered all my questions and showed me some great deals on some vehicles i was intersted in. He is a very good salesman, but most of all he took care of my needs.

juantcantu

Apr 17, 2011

I was looking for a used corvette and notice on auto trader that Alamo Toyota had one in stock, I contacted John Cortez and he responded quickly. I drove from Brownsville TX to San Antonio Thursday night. John and I sent up a meeting at 9amon Friday April 15th. When I got to Alamo Toyota I was ask by many sale reps if I needed help, they took me to John right away. My fiance and I we're very impress with how friendly and helpful the salesmen were. John helps us right away. We toss some numbers around and I was very please with the price and help of the financial personnel. I was also very impress that the owner of Alamo Toyota was there and he greed me and my fiance. I have bought many cars in the pass, but I have to say that the people at Alamo Toyota dealership are the most professional and friendly people in the car business I have ever met and deal with. Thank you so much for this wonderful experience, its nice to know that there is and honest and friend dealership. When my fiance and her daughter are ready for a car, we WILL be back to Alamo Toyota.Much thanks to all of the people at Alamo Toyota.

dnealy4

Apr 14, 2011

Dealership was extremely helpful in finding the right Highlander for me. They were considerate of my time and made my purchasing experience an enjoyable one. Have recommended this dealership to all my friends. I cant wait for their new store to open so I can do all of my maintenance there.

SAguy

Aug 15, 2006

First off, just because a vehicle is listed under the dealer's internet website as being "available" DOES NOT mean that it is on the lot. I arrived at Alamo Toyota only to find the Corolla I found under their website was not on the lot, but in another city more than two hours away. They tell me they share internet vehicle access and that it is still "available" because they can have it driven over. Just a trick to get you to the lot. So, I give them the benefit of the doubt and test drive another vehicle similar to the one I wanted. I decided to go ahead and purchase the vehicle. Almost an hour later I am told by the salesman that he found out the dealer sold the vehicle I wanted, but he has another with two extra packages that I did not want at another dealer in Houston. After some haggling with the price I get it to a price somewhat acceptable. I drive home and receive a call from the dealer letting me know that they found out yet another useless option is installed on the vehicle. I just said screw it and told them to forget it. Overall poor experience. Do not trust internet sales...seemed like a big trick to get me to pay more. Spent over 6 hours at the dealer for nothing. The salesman was polite, but needed someone more experienced to handle this sale. Look to another dealer if you plan to buy a Toyota.