Used Cars for Sale at Allen Gwynn Chevrolet in Glendale, CA

Cissy Enzmann

Nov 23, 2021

My service advisor, Alberto Guzman did a wonderful job in assisting with the service of my Chevy Equinox! I dropped the car off the evening before the appointment on November 17, 2021 for the next day November 18. Alberto was polite and informative of how he would proceed with the service and verified my contact information. Alberto called me the next day to update me on the progress of my car and took care of other service items that needed to be done. Alberto demonstrated excellent service skills by exuding a demeanor of caring. Please thank the mechanic who serviced my car! It runs great! All staff at Allen Gwynn Chevrolet are to be commended for their customer service program, from the greeter during the drop off process to the cashier. Your dealership is clean and all staff I came in contact with were very attentive to my presence. Thanks for a job well done!

Vicki Juditz

Nov 5, 2021

The head of the Service Department Michael was extremely rude, at first refusing to give me a loaner car or rental for the time my Chevy Bolt, which I have been driving for months with the danger of it catching fire, would be at the shop having the new battery installed. He said I had not requested it, but finally agreed to loan me a car since I had the email printed out from Chevy that I could have one. Michael repeatedly told me "thousands of people need this battery", and that I did not deserve any special treatment. When my battery first arrived, he threatened to give my battery I had ordered to someone else if I didn't get over to the dealer in 24 hours. When I first called to order the battery after I received the notice that my particular Bolt was in the highest risk group for spontaneous combustion, he said "thousands of people need the battery, I can't just get one for you" but then finally agreed to order it. Over and over it felt as if he were blaming me for the dangerous defect in my car battery. His attitude implied I should just put up and shut up. This is outrageous, at a time when Chevy should be apologizing to customers for putting them in this situation: for months parking our cars away from our homes so we don't burn our houses down, fearing to drive long distances requiring long charging times. HOWEVER the service by ALBERTO GUZMAN was EXCELLENT. He was supportive, helpful, straightforward and seemed to really care about making sure my car was fixed quickly and safely. Alberto called to tell me my car servicing would actually be finished one day earlier than estimated. It seems to me Alberto Guzman would be a terrific new head for the Service Department!

Natasha Kopp

Oct 12, 2021

I was so impressed with everyone in the service department. They took really good care of me. Alberto was knowledgable and friendly. I loved that he had all the answers to my Volt questions. He opened the hood and showed me areas that were of concern. The team turned my car around in the time they estimated. I did not stand in line and was glad my appointment time was respected and met. Everything was clean in the office and the service entry. My paperwork and payment were processed immediately. I left with a smile on my face saying WOW!

Martin Moya Jr.

Nov 27, 2020

I rate any place eith 5 stars when they deserve it.. the folks at Allen Gwynn are professional and treated me great... the employees are great and their technicians do great work.

Z ANDA

Aug 7, 2021

Great inventory. Great customer service. Maria Teresa was knowledgeable about the cars and was able to answer all of our questions... The reason for 4 stars, financing took a long long time. We were the only people there. I've worked at car dealerships b4 and financing always takes a while, but when you have Great credit and cash, things should move a lot faster and it didn't. Overall it was a good experience and would go back.