Used Cars for Sale at Annapolis Hyundai in Annapolis, MD

krisrhoe

Nov 15, 2016

Good experience in buying car. Paul was very pleasant to deal with and thorough in going over car with us. We love our new Santa Fe!

dannim1975

Nov 15, 2016

I really enjoyed my experience and that is rare to say when purchasing a vehicle. Working with Chris on my new vehicle was great. He spent a lot of time with me explaining all the technology my car comes with.

Drew EIsele

Nov 14, 2016

First rate experience working with Pat Wergin, Chris Zook, Chris Gentry, Shawn Ritter and the entire team at Annapolis Hyundai. They listened to our needs, and went above and beyond every step of the way to put us in the perfect car for our family, including going out of their way repeatedly to provide us with maximum flexibility and convenience throughout the process. Simply the best car buying experience I've ever had. Highly recommended!

gigipierson

Nov 14, 2016

I had a great experience with Chris Zook. I found him to be very friendly, honest and fair. He gave me all the options available to me. He returned phone calls,followed up on appointments and very upbeat and personable. I would recommend seeing Chris at Annapolis Hyundai! Chris Gentry in the finance department was awesome to work with. He explained the process and was able to get my financing quick and at a great rate! Jacob Swaim in the service department was able to get my inspection done quick and efficient. All were very friendly and helpful.

travis.kumar

Nov 12, 2016

A wonderful experience! Paul was not only knowledgeable, but extremely professional and comforting throughout the process. Listen to my automotive needs, and was able to make an outstanding recommendation that I had not considered. I went in to buy a used 2015 Sonata with 49,000. After telling Paul that I traveled a ton for work, am constantly in Baltimore city, and am looking for piece of mind, he recommended I also consider the new Elantras. The body style is exactly what I was looking for, in my price range, and more functional for what I was looking for. Could not be happier with my purchase or the service I received. Paul introduced me to his sales manager, walked me through the entire purchasing process, and was perfectly dialed in to my needs. I will be recommending anyone in the market for a Hyuandai, or anyone searching for a new car, that they choose Annapolis Hyundai, Paul Brookman in particular. Truly outstanding.

kahani_c

Nov 11, 2016

Bought a car from there a little while ago and they were so very helpful! worked with me on my budget and were so nice. This was my first time buying a car. Jacob and Chris were amazing!

ChristineMurphy

Nov 10, 2016

Buying a car at Annapolis Hyundai and working was Shawn was great. Car buying can be a hassle, but it was easy there! I cannot recommend them more!

Nicole M.

Nov 10, 2016

Felt completely at ease and the purchase experience was enjoyable. Zook did a great job going over the vehicle and all the options that Hyundai has to offer.

EmilyElizabeth

Nov 6, 2016

The salesman Paul Brookman greeted us as soon as we pulled up. He made the entire experience as pain free and transparent as possible! We were able to get my first independent car purchase some with a great deal and the general service managed Sean was also a huge help!

bwhjr876

Nov 4, 2016

After searching for a car to fit my lifestyle for quite sometime, I decided to go in to Annapolis Hyundai and test drive a veloster. After driving an automatic veloster I decided I wanted a manual one. The salesmen went above and beyond in trying to find a car that fit my need. They were polite and speedy and got me what I wanted in a car.

Christine

Nov 3, 2016

Working was Shawn Lagundo was a pleasure and made buying a new car fun and easy!

TrishTheCarGal

Nov 3, 2016

I did my research before going to the dealership so I knew what I was looking for. This is the second car I have purchased from Annapolis Hyundai and I am very pleased with the sales and the service departments. There was no haggling over price, they gave me a fair exchange on my trade-in and offered the bumper to bumper but never pressured me into anything. Everyone in the dealership made me feel comfortable and in charge of the whole interaction. The personnel I dealt with were knowledgeable answering all of my questions. I have been utilizing the Service Department for approximately 2 years now and am very pleased with the way they treat me, including offering transportation any time I need routine service on my car. They are prompt and courteous.

lillygosman2002

Nov 3, 2016

Shawn was very helpfull and courteous. The whole experience was a pleasant one and I will recommend Annapolis Hyundai to anyone who is looking for a great car, good service and great value for your money.

MB Brown

Nov 3, 2016

I was extremely happy with my experience here. Charles was excellent, professional and responsive. It was never "salesy," which I really appreciated. Shawn and Chris were my finance guys. They all really worked to get the car I wanted at the price I needed. The car is fantastic. Awesome dealership!

Nicole M

Nov 1, 2016

Highly recommend Annapolis Hyundai!! Chris Zook is the man! Very easy going and very knowledgeable! This is my second Hyundai from them and I will not go anywhere else! Win win!!!

mdmil176

Nov 1, 2016

I cannot say the dealership is bad, but I will not be doing business there. Even though I know I was not buying immediately, I still wanted quotes to get an idea of what I needed. Paul Brookman did not want to give any information unless I came in. This is not how I buy cars I am sure he would rather talk face to face, however, I have a busy schedule and rather communicate through e-mail. To me, good customer service is doing whatever it takes to make the customer happy even if you do not agree with it all the time. Telling me because i am not buying now so he won't give me a quote isn't an excuse, but if I came in he would quote me a good deal. I have chosen a competitor who has answered all of my questions and had all the info I have given Paul. But because of this experience you have lost a customer before you had one.

Nicole M.

Nov 1, 2016

I highly recommend this dealership! Chris Zook is the go to guy! Knowledgeable and very easy going! Explained the process and came up with solutions to my unique situation. Win Win!!!! This is my second Hyundai and I wouldn't go any where else for sales or service. Both managers and the new finance guy, Chris, were extremely helpful and friendly! Nicole :)

Fred2179

Oct 28, 2016

Paul was the perfect gentleman and helped us choose a vehicle and patiently answered all our questions. We really appreciated his help and would definitely consult with him again.

lindseychristine012

Oct 28, 2016

From beginning to end, through the follow up etc, the people made my experience easy, pleasant and I would recommend this dealership in a second.

Annapolis Family

Oct 24, 2016

We went in to test drive a Hyundai Santa Fe not expecting to buy one but we came out with a new Santa Fe and we love it! We have never owned a Hyundai but are very happy with our purchase. We dealt with Paul Brookman and he made the transaction very easy. Would definitely recommend Paul and this dealership!

cpanagopulos

Oct 23, 2016

Shawn Lagundo is the best sales associate I have ever dealt with. He was professional, knowledgeable, and most importantly, very personable. The same can be said about Shawn Ritter. Hands down the best car buying experience bar none.

Raymond

Oct 22, 2016

Everything about the people here is great they are not pushy line mosteoporosis dealer. They are friendly and just do what ever it take to make it so the customer gets that theyes want

David B.

Oct 20, 2016

Several months of going back and forth about getting a 2014 or greater Hyundai Santa Fe sport, I finally made my decision early last week 10/13/2016. I had been in to Annapolis Hyundai a few times over the last 6ish months trying to decide what vehicle was best for me. I visited many other dealers in that time as well, however Annapolis Hyundai set itself apart from other dealers with their professionalism and low pressure sales team. I dealt with Shawn Lagundo ever time I came into the dealer. He was very personable and easy to talk to. He took the time to listen to what I wanted and needed, and found the perfect vehicle for me. I'm incredibly satisfied with my purchase and with Annapolis Hyundai as a whole. Thank you to Shawn and everyone else at Annapolis Hyundai for making this experience as painless and comfortable as possible.

Lindsey

Oct 17, 2016

Had my paperwork drawn up before I got there to make a fast transaction. Had the exact car and deal worked for what I wanted and needed. Everyone was extremely kind. Great dealer!!

LakelC

Oct 8, 2016

My salesman gave me different choices and options for the amount of money that I wanted to spend, explained the factory warranty in detail, and helped me with all of my indecisiveness! He was very helpful and I'm still estatic about the choice I made.

slotts

Oct 8, 2016

I normally hate buying cars - the whole process is stressful. But Paul Brookman and Tricia Pruitt are the best! And I look forward to maintaining a relationship with the dealership to maintain my beautiful new Santa Fe!

Mlbelt

Oct 7, 2016

I was greeted in the parking lot by Paul Brookman before I could even park my rental car. My 13 year old minivan recently bit the dust so I was looking for a used car. Paul showed me the brand new Tucson and we took it for a spin. I ended up buying it and I'm loving everything about it. Paul even followed me so I could return my rental down the street. I was dreading going through the car shopping process and he made it a breeze!

cgallo0

Oct 6, 2016

My sale person Paul Brookman was great he stayed late to make sure I was satisfied with my purchase. I had severe buyers remorse as I have always been a Honda owner. Mr. Brookman took the time to go over everything about the car and more importantly about the company to give me piece or mine. I'am truly happy with my car. Mr Pursley was great too. I have already recommended friends to visit Annapolis Hyundai.

pgrossdmd

Oct 6, 2016

Great experience with Chris Zook. I was willing to travel from NY to purchase a great car at a great deal! I would recommend highly!

PHack

Oct 6, 2016

I found myself in a position to purchase a vehicle when not prepared. I walked into the dealership never purchasing a Hyundai before and was greeted by salesman Charles Meiklejohn. Charles was professional and very easy to talk to and took a lot of time to show me the vehicle(s). I would recommend Charles and the dealership to anyone interested in purchasing a vehicle. And I love my new Tucson!

mjs2707

Oct 3, 2016

This is my 2nd Sonata from this dealership I have been pleased with the service dept with the first one , therefore I have returned to the dealership.

aus22070

Sep 29, 2016

Great purchase experience, sales and finance team were awesome. Follow up experience with the xzilon protection package and the spill on my cargo mat not so good.

JVConopask

Sep 27, 2016

Dealership professional and friendly. Salesman Paul Brookman laid back but very professional. Took two visits to complete the deal . Sat. pickup time was of the essence and the financial manager did his job well and quickly..

nichghs

Sep 26, 2016

I am completely satisfied with my customer service at this dealership. I have been a customer for 2 years now and will continue to be. Everyone from service to sales to greeters etc. are professional and exceptional to work with. I will continue to be a returning customer and I love these cars.

Mkk2017

Sep 24, 2016

Everyone was great. Sales consultant Trey Wilson was great, explained everything was nice and patient with us. Manager Shawn was great and truthful. Kenny in finance was great also and quick. No pressure from any of them. Great experience and would definitely come back.

Nora

Sep 23, 2016

I was helped mostly by Shawn, and he was really great overall. He was very friendly, and informative, and made the experience pretty hassle-free. I would definitely recommend him as the guy to see about buying a new Hyundai.

Sandy Higdon

Sep 23, 2016

I recently purchased a Genesis from Chris Zook at Annapolis Hyundai. Started via email. No high pressure sales pitches. He helped me with the price range I was looking for. No haggling with the offer. Explained all the features thoroughly and told me to come back any time if I had questions or needed help. He would be glad to assist. Mike in finance was also easy to deal with and everything went along smoothly. I highly recommend this dealership and ask for Chris!Sandy H

unhappy client

Sep 22, 2016

I have never written a negative review on one of these sites until this time and this indicates how terrible the service was. Repeatedly deceived me and backed away from promises. Promised me they would give me a written estimate via email after I drove to Annapolis to test drive a car. They never provided one. Then I told them I was coming to close a deal on a grey Sonata plug-in and I would arrive at 9am the next day. I arrived and car had been sold. Shawn L. never called me and never emailed me to tell me that car had been sold. Consistently backed away from things they had promised me. Their excuse for deception was then: "This is just the way the car business is".

LadyD0723

Sep 19, 2016

After looking at most SUVs in the same class, I fell in love with the Santa Fe Sport. Then I discovered it came in Canyon Copper, and I knew it was the vehicle I wanted. However, after dealing with several dealerships in the area and becoming annoyed and frustrated with the salesmen, I had pretty much given up on the idea of getting one any time soon. Then my dad and I decided to stop by Annapolis Hyundai. When we got there Greg S. greeted us and was extremely nice and actually listened when I explained what I was looking for. He showed us the car and actually spent extra time going over the features I was interested in and answered all one thousand of my questions without ever pressuring us to buy it. After we were done negotiating we had to wait a little bit to see the finance person. While we waited, Greg was very personable and accommodating. Then we met the finance guy Kenny. He was also, really helpful and easy to work with. When I was all done, I was a little nervous because my new Santa Fe sport was a lot more technologically advance then my last car, so Greg walked me through how to work everything again and let me know if I had any questions I could always contact Annapolis Hyundai. Overall this was a great buying experience. I was completely stressed when leaving the other dealerships. At Annapolis Hyundai, with their down to earth staff, I actually had a little fun buying my car. When I was done, they even helped me take a few photos of myself with my new car!!!

kdixmd

Sep 17, 2016

They were so amazingly laid-back and I have never felt more comfortable in a dealership. The price was fair and there was no haggling or games. I feel very confident about my purchase. This is my second Hyundai and it won't be my last! I will be returning and sending all my friends here.

love

Sep 17, 2016

My mother and I were very impressed with our salesperson, Paul. He was very patient with my 88 year old Mom. I told him exactly what I wanted on my new Hyundai and he was able to find the perfect vehicle for me. Thanks, Paul for all of your help.

jbcolton

Sep 17, 2016

Bent over backwards to put me into my new Elantra, which I LOVE even better than my old Elantra. Couldn't have worked harder to give me exactly what I requested.

kgs248

Sep 17, 2016

I have been going to Annapolis Hyundai for about five years for service. I had to buy another car in 2015 and I could have gone to another dealership but decided to have Annapolis Hyundai sell me a car. The experience was great, no pressure. The service team is awesome, clear on explaining the services for my car. On Sept 16th my husband and I decided that we were going to look at the Tucson, just to check it out, not to buy. We were greeted by Paul who showed us Tucsons. He was very patient and helpful. We saw one we liked but it was late and decided to come back the next day, no hassles. As a result, we found the perfect Tucson and Paul made a sale. I am happy with my new Tucson and happy with Paul and Kenny the behind the scenes man.

Nuthing

Sep 14, 2016

This dealership did not let me down! Great service and staff was extremely helpful! I came in looking and left with a great vehicle and a great price! I paid well below national average, extremely competitive pricing!

Lauren

Sep 11, 2016

It was honestly the best car buying experience! Chris was great and I'm very excited about me new car!

P-Ray

Sep 11, 2016

I liked the color,model,and options on the car.2016 Hyundai Sport. It is a sharp great riding car. I didn't feel pressured to buy.George Sparks is a good salesman.

Hyundai

Sep 9, 2016

Charles made the purchasing of a new car, which can be nerve wracking, easy smooth and pleasurable. No hard sell rather personable helpful and willing to ask others for answers that he didn't know. Basically straight forward and no BS. In fact the whole process was smooth and easy with all members of the Annapolis Hyundai team. I highly recommend consulting and purchasing a new car with Charles at Annapolis Hyundai. Sincerely J.K.

martinaeporter

Sep 9, 2016

I would like to thank my God for Mr Sparks for his wisdom and his know with all on how to treat customers you see Mr Sparks sold me my first Hyundai he was then also pleasant so yes thank you Mr Sparks I will come again and recommend you .

Barbara Tydings

Sep 8, 2016

Professional, informative, and friendly! I decided to lease a new SUV Santa Fe 2017 (There's no drop down menu for lease only a sales /new option). Overall my experience is always great.

Marquita

Sep 8, 2016

On one of the hottest days of the year my husband and I walk into Hyundai Annapolis in search of a vehicle after a year in a half. Paul Brookman greets us with a smile and walks with us around the showroom to answer our questions and then assist us in allowing us to test drive the Tuscon and Santa Fe Sport. Like I said it was HOT and Paul was sweating buckets but went out of his way to help us in making the right decision. During the test drive Paul explained to us the features of each vehicle and answered my husband's many questions. Upon return to the dealership we sat down with Paul and he was able to obtain for us a great price but I just wasn't quite sure, after all like I said this had been a process over a year but Paul was understanding gave us his card and told us that if we had any questions to please contact him and that he hoped that he had done everything to let us know that they wanted our business and that a Hyundai vehicle would be a good investment. I was impressed that I was not made to feel pressured in making the decision to purchase the vehicle on the spot. After a few days I called Paul back and left him a message that I had made a decision and before you know it my hubby, who only buys American, was signing on the dotted line. Turns out that the car we purchased had a small ding on it BUT Paul worked with us to ensure that all was taken care of, provided me with a new loaner and now FINALLY I am riding in my new Platinum Graphite 2017 Hyundai Sport with All the bells and whistles and loving it! Thanks Paul!

Becky T

Sep 6, 2016

Just got home from the BEST car leasing/buying experience in my 45 years. Christopher Z was an excellent salesman. I told him up front that I didn't want to waste anyone's time and needed a lease with no money down and delivery today. I told him my price limit and he went to work. We test drove the model I had been eyeing. My husband inquired about an additional options package and Chris showed us that one as well. He worked to get rebates and offers that would help keep me in budget. Thorough but quick time was spent with Kenneth in finance and we were ready to head to our new car for a final review of the vehicle. Even though it was near closing time, Chris continually asked if there was anything else we might need him to review or explain. An overall excellent experience. Do not hesitate to buy/lease from these folks. You won't be disappointed! Tell them Becky T sent you!

Proud Owner of a 2016 Tucson

Sep 6, 2016

It truly was a great experience. Everyone was friendly and they were very informative. Greg answered all of our questions and provided other very important information without pressuring us to buy. We actually left without purchasing and visited two other dealerships, one of which gave us a better offer on a different vehicle, but we did not feel as though we could trust them. So, we contacted Greg and told him we would be back. Greg and the Tucson made a great impression on us. It was truly a great experience.

suzy

Sep 5, 2016

I HAVE BEEN LOOKING FOR A LEASE FOR SEVERAL MONTHS. I HAD A BUDGET ALL THE OTHER DEALERS WOULD SAY WITHIN MY ONE THING ONCE YOU GOT THERE ALL BETS WERE OFF. i CAME TO THE HYUNDAI DEALERSHIP ON WEST ST LAST THURSDAY LOOKING FOR A NICE CAR WITHIN MY BUDGET. FOUND EVERYTHING I WAS LOOKING FOR.

Senior

Sep 2, 2016

Leasing a new car is always far more time consuming than it should be at any dealer, but Annapolis Hyundai made it as easy and pleasant as possible. They appreciated my need to move quickly because of other obligations on the day we finalized the lease, and Paul Brookman, the sales person I worked with, was very accommodating about moving through he details, getting the best price possible for the options Imwanted, and generally good to work with, as was the finance manager. Jan, the receptionist, is unfailingly calm and pleasant.

car

Sep 2, 2016

I recently purchased a G 80, my salesman was Geegory Scairato and he couldn't have been more helpful. If in the future if I purchase another car I will call Greg. Everyone at the dealership was friendly and nice. I had a great experience at Annapolis Hyundai and I am sure anyone who goes there will as well.

quanahgeorge

Aug 31, 2016

I don't have anything additional to say. Besides it was a pleasant experience. I never like the time it takes to purchase. Besides that everything went well/

P-Ray

Aug 30, 2016

George Sparks made it good because We,I didn't feel pressured at any time during the sale. George answered all questions bothe before and after the sale. I liked the car the moment I saw it. This is our first Hyundia,a "Sonata Sport".Ask for George when you go to buy your next Hyundia. He is truly a 5 star salesman.

Martha Hesgard

Aug 28, 2016

Chris Zook made our car buying experience worry free! I had spoken to him briefly on the phone .He asked me what I was looking for in a new car. He was really greatly interested in what was important to me and a very good listener. When my husband and I met him later the same evening, he showed me exactly what I was looking for and I took a ride in my brand new black 2017 Santa Fe Sport SUV. Yes, I bought just that car! It was more than perfect for me! As we met several other department heads in the process, they too were very helpful and answered all my questions. I am the happiest new car owner! Cris can be sure that I have already told so many friends and family about my Santa Fe and he should be hearing from others too! Chris Zook you are the best!!!!

Tucson

Aug 28, 2016

Shawn and team made the car buying experience painless. I was greeted at the dealership on arrival, they took my requirements and within 1 hour I had the vehicle selected. I picked up the car on Saturday and it was ready to go...and I'm very happy. Best value for the money!

Andrea534

Aug 26, 2016

I had a great Sales & Leasing man, his name is Shawn Lagundo, who treated me with A-1 respect, and Kenneth Pursley, the Business Manager worked his magic on getting my loan approved. I'm so very happy with the results. I see why so many people who buy hyundi's keep coming back. I know I will.

BLT

Aug 25, 2016

Everything about my visit today exceeded my expectations (not to mention my experience at other Hyundai dealers)---from the professionalism at the service desk, to the comfort and the amenities of the waiting room, and the efficiency of the technicians. This was my first visit to the dealership and, although it is a good distance from my home, I will likely return.

mukundk.bgk

Aug 25, 2016

Dear Sir, I purchased 2016 Sonata plug-in hybrid from on Aug-5th-2016 at Annapolis, MD. The VIN# is KMHE54L20GA023788. Annapolis dealer got this vehicle from another dealer and we have to wait 6-8 hours to receive this vehicle. We are not worried about wait time it is about handing over the vehicle with dings and scratches. See below sent to General Sales manager for Annapolis Hyundai. *** Mail sent to Annapolis Hyundai dealer *** Dear Shawn, As we spoke yesterday, I and my wife were at the dealer shop on 8/5 to purchase plug in hybrid. Since the vehicle was not at this shop, Shawn Olsen and Shawn Lagundo acquired the vehicle from another dealer and handed over around late in the night. After reaching home, we noticed a damage on bumper and sent the picture to Shaw Lagundo . He told me to open a claim with insurance company and we promptly open claim with insurance. The insurance company looked at this damage and asking for pictures of detailing service. (see attached bumper damage picture). Further, insurance company found scratch on grille (see attached grille pictures) and they told me that this has happened while fixing front plates at the dealer. I am ready to drive 220 miles to meet you. I would like to know what else you need before we meet and also what are options for these pre-existing conditions. Looking forward to hearing from you. Regards Mukund 704-258-5544 *** Mail sent to Annapolis Hyundai dealer *** I repeat buyer of Hyundai Sonata as I liked the earlier one. I trust Hyundai quality which lead to believe to buy new sonata replacing old sonata. Please look into this matter and address my concerns as soon as possible. Regards Mukund Kulkarni 704-258-5544 Mukundk.bgkatgmail.com

Jrricker

Aug 25, 2016

I came to this dealership in the hopes of buying a new Sonata. The sales person name was Greg S. and he was extremely knowledgable and helpful in helping me feel comfortable about the deal that I was getting on the car I had been wanting for a long time. I would recommend for anyone to go to this dealership because your not only going to get a great car but great and friendly service as well.

Stocksaver

Aug 24, 2016

My husband and I recently worked with Greg Scairato at Annapolis Hyundai. He was knowledgeable, accommodating, and always quick to assist via phone/email. I can honestly say both sides put in a great deal of time and research before ever meeting and it sure paid off. Greg was honest and hard working. He made sure we had the best car for our family and monthly budget. The finance team also did their best to meet our needs while keeping a conscious effort on timing. We were in and out with a new Santa Fe within 3 hours thanks to this great team!

Lisa Hayes

Aug 22, 2016

We just purchased a car from Annaplois Hyundai and couldn't have asked for a better deal or experience. Our salesman Greg really worked hard to get us the car we wanted at the price we needed. There was no pressure or game playing, just honesty and respect for us as customers. We highly recommend this dealership and will buy from them again!

stocks86

Aug 22, 2016

Kudos to Greg Scairato and the team at Annapolis Hyundai. My wife and I bought the 2017 Hyundai Santa Fe Limited Ultimate and couldn't be happier! Greg's expertise of the vehicle was spot on, finance guy and the team were great....overall it was a great experience.

6hembrees

Aug 19, 2016

We had a fantastic experience. Fair price, great follow through no nonsense. We hope the service is as solid. If everything stays this way, we'll trade our son's Hyundai in and get a new one using this team.

JGordon

Aug 17, 2016

One of the easiest and most enjoyable car busing experiences I have had. Shawn Lagundo was a pleasure to deal with. He did an excellent job listening to my needs and then finding me the perfect vehicle. I highly recommend this dealership.

happynewcarowner

Aug 15, 2016

I recently purchased a 2017 Hyundai Santa Fe Sport. The entire process from walking in to the dealership, doing a test drive and signing the papers was wonderful. George Sparks and the rest of the staff made my car buying experience the best ever! I am happy to recommend Hyundai of Annapolis to my friends and family.

NewSonataOwner

Aug 12, 2016

I came in with a set budget for a 2016 Sonata and the sales team (Manager, Shawn Ritter and sales associate Greg Scairato) worked with me to get me into the price range I needed to be in. Even though I held firm on my budget, they never got frustrated or pushy with me. Just good conversation until we were able to get the deal done. Very professional.

NewSonataOwner

Aug 12, 2016

I came in with a set budget for a 2016 Sonata and the salesperson and Sales Manager worked with me until we got it done. They never got frustrated or pushy, just good discussion until we could get where I was comfortable.

piranhasteammom

Aug 11, 2016

Loved working with the staff at Hyundai of Annapolis. Everyone was so easy to work with and made our buying experience a great one. We enjoyed it so much we will be bringing our son there to purchase a car.

SPFamily

Aug 11, 2016

We purchased a Hyundai Sante Fe (an upgrade from the Tuscon) in December 2014. We had exceptional service during our purchase process. And even though the process went to about 10 pm the sales team kept their great attitude! We got a fair price and took the very good dealership financing rate. Since then we have had Santa Fe serviced there, several times. Again, GREAT SERVICE so we had to share the great customer service consistency we have experienced. The service team is SO ORGANIZED, friendly, kind, and happy. They have gone above & beyond, for example, they gave us a loaner for the day when the Santa Fe had to be serviced. We are looking for an upgrade to our Toyota and we will be back to Annapolis Hyundai!

Aminnitte

Aug 10, 2016

My parents and I have now bought 3 cars through this dealership and Paul Brookman. The dealership is efficient and get you great prices. Awesome first car purchase for myself!

mukund

Aug 10, 2016

Shawn Lagundon and entire Annapolis Hyundai team were courteous and made our Sonata plug-in purchase very smooth. In fact, we drove from Northern NJ to Annapolis as this dealer was able to find the car that we wanted. I definitely recommend to visit this dealer if you want to buy hyundai.Thank you to everyone.RegardsMukund

aakk616

Aug 9, 2016

From test drive to purchase....the transaction was smooth and pressure free. Salesperson Trey Wilson and Greg were super to work with and allowed me the space to think.

Eileen

Aug 4, 2016

George helped me throughout the purchase. We went in intending to just look at cars, then review the Toyota and Honda, but George's rationale to NOT look made sense. We knew the quality of the Hyundai, the dealership, and the maintenance team. Plus he had a very nice car (Elantra) that had all that I wanted on it, plus more. Done deal.

Krausch

Jul 31, 2016

I had a very positive car buying experience. Everyone was very friendly and I would recommend this dealership to others. Paul was fantastic. My only complaint is the overwhelming pushing of the dealership financing.

Karen

Jul 30, 2016

Buying my new Hyundai was a great experience. The sales person I worked with was very knowledgeable and allowed me the space to contemplate all options before making my purchase. No high pressure sales and zero hassle.

brian1970

Jul 26, 2016

Shawn Lagundo has set us up well again! First it was with my '15 Elantra I purchased last year, now it's with my wife's 2014 Santa Fe Limited. Got an excellent price on the vehicle considering it only had 16,900 miles on it. Very happy again with the whole process, including the financing which I certainly couldn't be happier with the percentage rate. The other Shawns were there to make it all happen, and Tricia Pruitt was excellent going over the financial terms. It's never easy when you're buying something over $30K. But we feel comfortable having a solid vehicle with an excellent warranty, that can easily be with us for 10+ years as long as we take care of it. Thanks again guys!

quirb127

Jul 23, 2016

Friendly staff and no-haggle pricing...vehicle did have some hail damage, but that was not the dealership's fault, and it's being fixed in less than a week. They also worked with me on my trade-in, which helped make the deal.

aimeehaynes64

Jul 22, 2016

We walked in told Shawn what car even what color we wanted he new right where it was and we were on our way next thing you know my daughter got the car of her dreams thank you Shawn for everything

Jnd4ever

Jul 20, 2016

This group of fine people were very professional and made us feel comfortable from the time we walked into the showroom. They treated us more like family and guests than just customers. I would recommend anyone to visit them anytime.

wine guy

Jul 18, 2016

All of my visits at the dealership and with Paul Brookman were very professional and without the kind of difficulty that one expects when buying/leasing a new car.Decisions that needed to be made were clearly defined and a real effort was made to get the price to the figure that I needed.

Ourcars221

Jul 17, 2016

Purchase went smoothly. Everyone was great. This is the second purchase at Annapolis Hyundai and we would come back here if we needed another vehicle. So far we really love the GMC Acadia.

AshaM

Jul 16, 2016

This is my second time buying a car. On top of me being a young adult,and finally getting the car in my name only. They really worked with me to get the best deal. Everyone was super friendly(even when it was so late in the evening!) Many thanks to wonderful employees.

Kfives

Jul 15, 2016

This was my first time buying a car new, and I was quite nervous. I will say, I did get misled by the advertised price of my vehicle online. It looked like it was much cheaper than it actually was. However, after the initial shock, we called around, and, apparently, it's common practice to list the price that includes all possible discounts, even if they may not apply to you. So we decided to move forward. After that, I had a great experience. They let me know up front they were running a little short staffed that day, and did everything they could to make it a pleasnt wait, as they helped others who were there before me. Paul helped me get my old piece of junk car straigtened out, and made sure my new one was perfect, including connecting the blue tooth to my phone and explaining the XM radio. When I did all my paperwork stuff, i worked with Tricia.She was awesome, very friendly and funny. I liked the way they treated you like a friend, and I felt really comfortable. Thanks guys!

A. Edwards

Jul 11, 2016

I have now puchased 2 used cars in the past 3 years from Hyundai of Annapolis. Both of my purchases I recieved impeccable customer service, everyone from sales to finance, and the service department. My salesman Shawn Lagundo was very knowledgable and professional. I have had both vehicles service there since then. When my cars have been devices they have always come back vaccumed and washed, which being a busy mom with no time to do it myself , is very helpful ! I will definitely be purchasing my next vehicle from Hyundai of Annapolis and I have highly reccomeded them to friends and family ! In fact my girlfriend bought a car from Hyundai of Annapolis 2 weeks after I did because of my referral! Thanks to all of the hard workers who have helped me with EVERYTHING I have needed over the last few years !! Amy and Jacob ( service ) they are both Awsome!!! Trish in Finance Shawn Olsen Shawn Lagundo and Shawn Ritter !!! And Shawn Jr for cleaning my car every time I have come in for service !!!!

Aedwards12

Jul 11, 2016

I have now purchased 2 vehicles from Hyundai of Annapolis in the last 3 years! Best service and sales departments I have had the pleasure of dealing with. Always so polite and informative in all aspects. I defiantly recommend this dealership ! TOP RATED ! Thanks Hyundai ! Ashley E ....

djberry1102

Jul 9, 2016

Would definitely recommend Annapolis Hyundai and Scott Kinsley if you are buying a new car. Very pleasant, low pressure buying experience. Very happy with new car purchase from Annapolis Hyundai.

shouvikmondle

Jul 9, 2016

Annapolis Hyundai is a treasure with George Sparks being the jewel in the treasure! Jacob from service is also the very best! This is my 4th car from them....I will never switch!

Danal

Jul 8, 2016

Amy in the service center is an absolute rock star. I brought my Elantra in for brake service and she was friendly and professional. When the repair details came back she called to see if my warranty covered it, and was told no. Instead of just moving on, she called a different number and talked it through, and almost ALL of it was covered. That kind of care will keep me coming back to Annapolis Hyundai, and telling others how great they are.

Jnd4ever

Jul 8, 2016

The staff all work together in a harmonious atmosphere. Each contributing as much as necessary to understand what we wanted and to do whatever it took to make it happen. A well oiled machine makes for a very good experience overall. They even pulled together to explain the entire car to us before we left the lot. Overall experience was great. We will recommend to everyone and return when ready for our next vehicle.

rinclais

Jul 7, 2016

This was our second time purchasing a new vehicle from Annapolis Hyundai. Initially we were working with Scott. He was incredibly friendly, and went out of his way to answer my very specific questions. We had mentioned that we bought from Chris Zook previously, and without hesitation Scott turned us over to him. I expected there might be a "fight" for our sale, but not at all. Chris was just as awesome as our first time, and the entire dealership made us feel totally comfortable. I had a 7 month old who needed to nurse, and I never once felt shamed. I wish all places respected me as much! All in all it was a great experience. I got a car I love, and we will definitely go back when we need a new car.

patty.henley

Jul 7, 2016

I Love my new car and the professional experience. I highly recommend to anyone looking for a new or newer car. It was easy and no fuss or haggling.

revjohncrestwell

Jul 7, 2016

I enjoyed my experience at Annapolis Hyundai. Everyone was nice offering things to my wife and me. The process was smooth and easy. This was my second purchase with them and won't be my last. Thanks!

Troy

Jul 6, 2016

Shawn Lagundo at Annapolis Hyundai went out of his way to make the buying experience pleasant. I'm very happy with the Genesis coupe I purchased and couldn't ask for a better buying experience.

dvd.agee

Jul 6, 2016

Great group of people. From the smiling lady at the desk to the helpful sales staff. Scott goes above and beyond to help get your car all setup. The team all made the car buying/leasing easy!

jrtowner

Jul 6, 2016

Everyone I dealt with was pleasant, professional, and knowledgeable. Scott Kinsley went out of his way to make sure I had the software and knowledge to take advantage of all the bells and whistles on this vehicle.

Chapped 1514

Jul 6, 2016

Our salesman Shawn lagundo and Shawn the Manager are great people and didnot lie about anything and got us in a great car.thanks guys for all your help

Rahel-K

Jul 5, 2016

My experience at this dealership was excellent! I walked away with the car I wanted and the price I wanted, too! Paul Brookman assisted me in this transaction--working with him was SO much more pleasant than what I had experienced at other local Hyundai dealerships. I highly recommend him!! From the very beginning, Paul was kind, professional, and very reasonable during our negotiation process. Although we disagreed on numbers at the start of our negotiation process, I could tell Paul was working hard behind the scenes to reach a compromise that would allow me to leave as a satisfied customer (and satisfied I was!). I appreciate this dealership, and Paul in particular, because it was clear that he wanted to legitimately EARN my business, rather than taking it for granted or trying to gain it through deceitful means (as was the case at other dealerships). Save yourself the hassle of suffering through condescending/dishonest sales tactics at other dealerships and go to Annapolis. They'll take care of you. Thank you, Paul, for your professionalism and exceptional service!!

eddie

Jul 4, 2016

Had an awesome experience at this dealership. Scott Kinsley is very knowledgeable sales man about the products. He was friendly, welcoming, honest during the whole process, no haggles. Same compliment goes to Kenny Pursley. Will definitely recommend Annapolis Hyundai for people thinking about a hyundai vehicle as a choice,

Michael J. Hanke

Jul 4, 2016

Experience was great. Chris put me completely at ease. The whole transaction went very smooth. No BS! This is my second car from Annapolis Hyundai. I would recommend to friends and family.

robredsox77

Jul 2, 2016

George was awesome. Very helpful and understood what I was looking for and took the time to make sure I got it. I will definitely recommend anyone who needs a car to go see George.

danderson1771

Jul 1, 2016

George was excellent to work with, we came back to him for our second transaction with him. He is an asset to your organization. Easy to work with, honest and trustworthy. We are very happy with our new auto. dale

cathy.swears

Jun 22, 2016

I was very satisfied with all aspects of me purchase. No high pressure sales. Would definitely recommend them to anyone. Paul and Kenny were a pleasure to work with

FloJoe

Jun 22, 2016

The service manager, Ryan, went out of his way to reduce the cost of what might have been a very expensive repair on my Genesis. His follow-up was excellent, and he was very patient, professional and understanding in dealing with me on this matter.

SarahH

Jun 18, 2016

Bought a sweet 2014 Santa Fe from Chris Zook last night. He was incredibly knowledgable about all of the car's features and stayed even later past closing to answer any last questions I had once I was behind the wheel. They gave me a VERY generous value on my trade-in and Kenny Pursley worked with us to get down to a monthly payment I was comfortable with. Start to finish, it was the most enjoyable, least painful, pressure-free car buying experience I've ever had. Thanks so much for your kindness!

SarahH

Jun 18, 2016

Bought a sweet 2014 Santa Fe from Chris Zook last night. He was incredibly knowledgable about all of the car's features and stayed even later past closing to answer any last questions I had once I was behind the wheel. They gave me a VERY generous value on my trade-in and Kenny Pursley worked with us to get down to a monthly payment I was comfortable with. Start to finish, it was the most enjoyable, least painful, pressure-free car buying experience I've ever had. Thanks so much for your kindness!

airbear23

Jun 16, 2016

Everybody at the dealership worked with me to get a good deal. The staff was friendly and professional and didn't pressure me into anything. I would recommend this dealership to anyone looking for a new or used car.

taylor5172

Jun 15, 2016

I had a great experience. With little experience buying vehicles, the process was smooth and not overwhelming. I am happy with my purchase and I would recommend this dealership to others.

Jay Gee

Jun 12, 2016

From start to finish the process was smooth and transparent. I never felt pressured to buy or add on anything and all options were clearly explained. All of my questions were answered directly without the expected sales spin.

michaelimphong

Jun 9, 2016

Shawn Laguna was excellent in my purchase experience - his informative approach, product knowledge and detail information are attributes that make him a professional asset to Annapolis Hyundai. Ms. Tricia Pruitt, finance, also made my purchasing experience truly outstanding - she is very professional and excels with her financial knowledge that was extremely beneficial. Michael

Sante Fe Girl

Jun 8, 2016

soup to nuts...a great experience!! ...helpful, no pressure! I was dreading buying a new car....this experience was awesome, and I won't hesitate to go back...for total service, or another car! I have and will recommend them to my friends!!!!!

Farohejazi

Jun 7, 2016

I visited Annapolis Hyundai just to have a look at options. The first thing I said (I think) was: "Whatever the offer, I'll needed to sleep on it before making my mind." I drove home that evening with two set of new keys to A fine 2017 Elantra. The deal was so sweet that I couldn't drive home in my old car.Thank you Annapolis Hyundai team for making my purchase so easy and affordable.I love clean, I love new, I love nice and I love quiet. I totally got this.....

KaylaB

Jun 6, 2016

Trey Wilson was my sales associates and he was awesome. He went over in detail all my options as far as vehicles and payments. I also want to thank Shawn Olsen for all his help in making my car buying experience exceptional. To everyone at Annapolis Hyundai, thank you so much. I would highly recommend this dealership.

lizlehman02

Jun 2, 2016

Everyone at the dealership exceeded our expectations. Would definitely purchase another car here. Friendly and professional staff, great products. Very impressed with the staff and vehicles

slong12042

Jun 2, 2016

Sean was a very kind and courteous salesman who showed me everything I needed told me everything I needed to know he was a very good salesman and I have no problems with him

elidc100

Jun 2, 2016

As mentioned this was the best auto purchasing experience I have ever had and trust me I have had many of them. KUDOS to Annapolis and I will surely recommend their business.

JCI605

Jun 1, 2016

We weren't thinking of buying when we visited the lot but the inventory availability, great price, and knowledgeable salesman (Paul Brookman) made the difference. Paul knows the product very well and was very straightforward in answering all of our questions (on both features and pricing). We recommend Paul Brookman and Annapolis Hyundai.

stewart11

Jun 1, 2016

I found the staff at Annapolis Hyundai to be outstanding---very helpful, knowledgeable and professional. Shawn Olsen and Shawn Lagundo handled the sale wonderfully. They are genuine guys who take the time and make the effort necessary to understand the customer's needs. Tricia Pruitt handled the financing in a very efficient and pleasant fashion. All in all, it was the best car buying experience I have ever had.

Hyndai Family

May 31, 2016

I came to Annapolis Hyndai with such high expectations on buying a new vehicle from Paul Brookman, but felt his customer service was awful and him actually debating with my wife and I about the price of the vehicle was the worst experience that we have had in a while. We actually did the research on the vehicle before we arrived there and saw the Internet price but was told that price is with all the incentives which we didn't qualify for. The salesman then proceeded to go back in forth with the manager in his office to negotiate the price of the vehicle for us and it was still higher than expected and instead of saying well let's look at some other vehicles he insisted that this might just might be too much car for us. By the way all the while he was smiling in our faces and the only rsason why was because he had a sign behind us stating and I quote "Smile because you have too".

Clgregory

May 28, 2016

Absolutely had the best experience today in buying a new car. We worked with Scott Kinsley at Annapolis Hyundai today. Scott is a thorough, non-pushy, and genuine sales man. I would definetly go back there for another vehicle.

tracygallo1558

May 26, 2016

How low will the dealer stoop to make a sale? If the car was to be exchange why was I not informed instead of wasting time. Was the financing a bate and switch and why was the paper work not held?

moniques09

May 24, 2016

Annapolis Hyundai is the best dealership I've ever been to! Paul, Shawn, and Tricia made the experience even better. Paul knew my expectations, and delivered it to Shawn, and they made it happen! Tricia made the finance portion fun, exciting and quick! This was hands down, an easy and enjoyable experience, and I got the car of my choice! Thank you all for making me a happy customer!!

jdhairst

May 21, 2016

The absolute best dealership in the DMV area!! Dealt with at least four other Hyundai dealers and Annapolis is by far the best team around!! From taking a seven hour round trip at the end of day to pick up my new vehicle to sitting and watch baseball practice with my son, Annapolis Hyundai is now a part of my family!!! Great sales team and will make sure you get the right deal for everyone!! /G\lad I made the drive to see them!!

Kathy Cannon

May 20, 2016

The salesman Paul Brookman found the right SUV for me. Tricia Pruitt worked her fingers and her magic and got the right financing! Then Paul took me out to the car and showed me all the wonderful things this Santa Fe does. I would recommend this dealership to anyone who needs a new car!

tylernicolep

May 19, 2016

First time leasing a new vehicle, and I had a great experience. It was easy, did not take too long and it's so beautiful. I love it.

Caribbean Blue

May 18, 2016

Best car buying experience I have ever had!!! Thank you Annapolis Hyundai!!! I was lucky enough to work with Shaun Lagundo, he literally spent hours working with me to give me exactly what I wanted on my limited budget.

Angela Hieronimus

May 17, 2016

I will be honest; I have less than good credit. My husband and I visited Annapolis Hyundai a week ago today. We were looking at downsizing to one vehicle, looking to trade in both of our vehicles for an SUV. We were perusing the lot and were introduced to a Sales Associate who was very polite and friendly who immediately showed us an SUV. He allowed us to look inside, check out the "bells and whistles" and offered for us to take it for a test drive. I was upfront with the sales associate, Scott, about my less than perfect credit and wanted to make sure that I wasn't wasting either party's time. He suggested that we get our current vehicles trade in value, payoff amount and "take it from there". After waiting in his "office" for 30-45 minutes, Scott came back to tell me that it was after 5:00 so they wouldn't be able to process our financing application until the next day. Plus, he said, his General Manager wasn't there and he had a way with getting the best value for trades. He sent us on our way informing me that he would give us a call the next day, Wednesday, by 12:00. Even though it was his day off, he said, he was coming in to close our deal and another client's deal. 12:00 Wednesday came and went. I called the dealership trying to reach Scott on Wednesday evening after work and was told that he was off that day, which I already knew, but I thought he was coming in to take care of me? Long story short, Scott has not followed up on his word. On three different occasions he told me that he would call me at "X" time and he never did. I still have not received a definitive answer from the dealership, even a week later. My last call to the dealership was on Friday. I was given Scott's voicemail. In the voicemail I told him that I just needed to know either way and the bottom line is that is all I was asking for; communication. Instead, I guess because my application was denied, I have heard nothing. I guess because I have less than good credit how they are dealing with the situation is avoiding all communication instead of having the decency to just communicate with me. I will never go back to this dealership and I don't recommend anyone else to do so either. Clearly they have a specific client that they want to do business with and everyone else who doesn't fit that mold is tossed to the side. I will make sure that everyone I know knows about this experience and how they do business.

mkr16

May 17, 2016

I have to say that it was a painless experience compared to previous times I have had to purchase a car. I was not bombarded when I got out of my car which took away a lot of the stress and anxiety that I had. I was greeted with a friendly hello from Shawn. He was very informative, professional and within minutes of talking he knew what I was looking for and stuck within my budget. He pointed out a car that I never thought I would like and quickly love. When it came time to make the decision to stick with a Hyundai brand (yes, I was looking at other 'makes' at the time) Shawn assured me that I was making the right decision. Shaw was GREAT!! I highly recommend Hyundai Annapolis sales team!!!

ArtW

May 17, 2016

First time at Annapolis Hyundai for service and the experience was excellent! Jacob really provided outstanding service. He was tireless in ensuring that every need was met. Thanks Jacob!

bwj0385

May 15, 2016

In short, the car buying experience was unlike that of any other dealer. Scott laid-back and informative approach facilitated the sale without any of the frustrations and games typically associated with the purchase of a vehicle. Unlike many other dealerships, we did not get any "themes," exaggerated sales pitches, or incorrect information.

Chris L.

May 15, 2016

I couldn't have been more comfortable making my vehicle purchase. From the moment I walked into the door until I drove off the lot with my new Hyundai, everyone was attentive to my needs and desires in my new vehicle. They never tried to sell me something just to sell me something.

dee1216

May 13, 2016

The sales team took all the stress out of buying a car and made it an enjoyable experience. Would totally buy another car from them.

trueblue

May 12, 2016

Super friendly and great people to work with. Such a great car buying experience. Worked with Chris Zook in sales and he did a really great job.

Alexia B.

May 11, 2016

Many of us tend to get apprehensive when it comes time to purchase a new car...well, the team at Annapolis Hyundai have changed my mind for the better! I had such a great experience dealing with the Shawn's (Yes all three of them!) that I highly recommend popping in for a visit to see them. The no stress, no pressure attitude along with Kenny's patient explanation of additional options make it well worth the trip. I LOVE my new 2017 Santa Fe!

Charlie Williams

May 10, 2016

I've had the Best Car biying experience at the Annapolis Hyundai dealership. Do yourself a favor, if you are looking to purchase a Hyundai, go to the Annapolis Hyundai and ask for Chris Zook. Well informed on all makes and models. Very Patient and has a No Hassle, No Hustle approach. He went the extra mile to find the exact vehicle I was looking for when 5 other Hyundai Dealerships could not. I recommend him highly. I am Bery Happy with my Hyundai Santa Ge Sport Turbo.

ourhouse

May 9, 2016

It was so pleasant to walk into a dealership and feel like family! We were treated with the utmost respect and fun!!!!! Would recommend these people totally! We love our Hyundai Tuscon! Service was impecable as was the professionalism.

Smbeat97

May 7, 2016

Paul Brookman was fantastic, he made buying a car easy! the process was smooth from start to finish and would highly recommend Hyundai of Annapolis!

alan

May 7, 2016

Of all the dealers in 100 miles, Scott Kinsley was the only person who gave me exactly what I asked for, that being one number and it happened to be the lowest number of all dealers. Other dealers gave me a bunch of BS then tried to tell me what a great deal I had. Some dealers give me a price with all the incentives included in the price then I needed to add the money back to the price because I did not qualify for the incentives. Scott prepared all the paperwork prior to my arrival so there was very little I needed to do, or fill out forms. I've spent as much as three hours with dealers finishing the buy. This process was less than half.If your business model is exactly what Scott did, you will have a lot of customers and a lot of referrals and repeat customers. Can't say enough good things about Scott, a mature sales person without the BS. Thank you Scott! Don't retire I may need to do this again!!!! (Kenny in Finance did a great job too, great team work)

Santafelady

May 7, 2016

I only went in for service on my 13 year old Santa fe. Went for a test drive in a 2015 santa fe drove it home. Love the Santa fes

tessshop

May 3, 2016

I had a great car buying experience, thanks to Scott Kinsley. He was very knowledgeable and took the time to explain all my options to me, helping me find the best car at a fair price. Great car, great price, great salesman to deal with. Highly recommend!

AmyGibson

May 3, 2016

I wanted to write a review on the BEST customer service experience that I have received in the auto industry.. Hyundai of Annapolis has risen over and beyond for their customers, I was treated just like family. After going to a couple other dealerships and test driving vehicles I was disappointed with the way other dealerships were conducting business and trying to push me into a vehicle I didn't really need and drown me in a huge car payment, after that disappointing experience I walked into Hyundai of Annapolis and was immediately welcomed and treated with the respect I deserved. After test driving a couple vehicles I decided on trading my 2013 Hyundai Elantra Limited for a new 2017 Hyundai Elantra Limited. The vehicle had everything I wanted and needed. Trey Wilson, my salesman, answered every question I had and was extremely polite and made sure I was comfortable and happy with every step of the process. I would highly recommend him to all my friends and family if they want the best car buying experience. The sales manager Shawn Ritter was extremely helpful and found me the perfect vehicle at the best price possible and even got me approved with a lower interest rate than I expected. I cant speak highly enough about my experience and the treatment I received from these two gentleman and I will never step foot into another dealership!!! They have a customer for life now. This dealership excels at customer service and the sale process. Five Stars!!!!!!!!!!!!!!!

S.F. SportGuy

May 2, 2016

Chris was terrific, no pressure at all. We were coming from out of state after another dealer backed out of the deal. Chris and Kenny stepped so were could purchase the vehicle we wanted at a good price all within 24 hours. I would definitely recommend the salesman and dealership for your next purchase.

Eric

Apr 29, 2016

Great service in customer buying. Paul gave me all the incentives I qualified for and more. He was quick and never made me feel uncomfortable. I would definitely recommend you ask for Paul. He's great for the Hyundai team and represents the very best. I've been buying and selling cars for 10 years and Paul knows what he's doing. I was able to walk away from the dealership with more than I asked for. They provided me coffee and snacks since it was a about a 3 hour process.

Caribbean Blue

Apr 29, 2016

I had a great experience purchasing my 2016 Tucson. Shaun worked long and hard with the financial team to meet my price needs. When I couldn't make a decision on color, they were patient and worked hard to find me the color I ultimately choose. They did not try to sell me one on the lot at a lower price. I could choose any available color and they gave me the same deal.Thank you Shaun for a very pleasant experience.

KP

Apr 28, 2016

After shopping around for a long time, I finally found a dealership that wasn't trying to rip me off. They were really straight forward with their pricing and had no issues with it. I was so happy with the pricing that I actually flew in from Tennessee to Maryland to pick up the car! Chris Zook went out of his way to make this purchase as seamless as possible. He made sure everything was in order before I bought my ticket to fly into Annapolis. He even picked me up from the airport. Overall, GREAT customer service!

dtokeefe

Apr 27, 2016

Had a great experience leasing another car at Annapolis Hyundai. Easy, fast and under my terms.This ivs my third Tuscon lease and the best I car I have leased to date with so many extras and safety features.

John815

Apr 27, 2016

My past experience with sales process has been excellent - they provide detail information and /or explanations of functions/features for the car to be purchased. The sales process is very efficient and sales person is courteous and goes out of their way to close the deal.The service department continues to be excellent as well, nothing is worked on until the analysis is reviewed by the customer. The resulting workmanship has been outstanding.

beckyraymond71

Apr 26, 2016

The staff at Annapolis Hyundai was extremely helpful and professional. We were happy to work with Paul Brookman to purchase our second car from them, we had also bought a Hyundai Sonata in 2011.

Bill Magee

Apr 25, 2016

Shawn is a great, customer oriented, sales person. He quickly had me driving several cars and I found that the Sonata Sport filled my needs. He worked with his management to tailor the lease to fit my requirements. It was not a quick process in total but that was not Shawn's fault. I did model and price shopping and color changing and probably everything that could frustrate a salesman to tears but Shawn was always positive and friendly. I would have no reservation recommending buying or leasing a car from Shawn.

rick_brightwell

Apr 23, 2016

outstanding experience. I liked the salesman, the dealership, the vehicle and the price. I wold recommend the dealership and the sales person to anyone I know looking for a new vehicle.

julie.r.larkins

Apr 21, 2016

Great experience and least painful car buying experience I have ever had. Highly recommend this dealership to anyone looking for a new car! Thanks to Scott for our new car!

phemler

Apr 20, 2016

It was a pleasant buying experience. There was no pressure to buy. All staff members were warm and friendly. I would recommend this dealership to other potential buyers.

Melissa Kramer

Apr 16, 2016

My husband and I went in today in hopes to get into a car in our tight budget. Everyone there was very helpful and friendly! I left with a car that suits me and my budget. Could not be happier. Scott was very helpful. Very down to earth. Would definitely recommend him to family or friends.

Mary

Apr 16, 2016

Chris Zook made the experience of purchasing a car very easy. He answered all my questions and worked with me to get the very best price. Chris also took me over every detail of the care so that I understood some of the newer features. While the purchase of a car can be lengthy, it was a very smooth, efficient process. Since my work life places me in a position of judging quality, I can say that this dealership and it's employees strive to make your purchase a quality experience. Thanks so much Chris!

Mary

Apr 16, 2016

Chris Zook made the experience of purchasing a car very easy. He answered all my questions and worked with me to get the very best price. Chris also took me over every detail of the care so that I understood some of the newer features. While the purchase of a car can be lengthy, it was a very smooth, efficient process. Since my work life places me in a position of judging quality, I can say that this dealership and it's employees strive to make your purchase a quality experience. Thanks so much Chris!

Dennis-repeat satisfied Tuscon customer.

Apr 16, 2016

Great buying experience. They had the car I wanted in inventory. I worked out a price and picked up the car the next morning. Everything flowed smoothly with no hiccups. Chris Zook walked me through all the important features of the car and set my cell phone up via Bluetooth. Explained functions of GPS and made me do the steps so I would learn. Chris is a good salesman without any pressure tactics. Just tells you the way it is. Thanks Chris. The financial phase was quick and inclusive and accurate. All questions were answered. Additional items were offered and explained without any pressure. Good job.

retyrement

Apr 15, 2016

I love the car and had a great experience with all staff.As a retired professional I had researched fully and was not disappointed. There was no hard sell or pressure.I felt respected .

MM

Apr 14, 2016

George Sparks was very helpful and always responded to emails in a very professional manner. He had the car I was interested in ready to go for a test drive when I arrived and was well educated in the vehicle systems. I would recommend Annapolis Hyundai to anyone in the market for a new car or used car.

lopezthe

Apr 11, 2016

Shawn Ritter was great as was Tricia Priutt, I was trading in a Genesis and they forgot to give me the extra $500 re bate for that, but when I mentioned it to Shawn he fixed it. I think the service department front desk is awesome and the reason I started going there even though is not convenient distance wise.

tyler.c.brant

Apr 7, 2016

Customer service was horrible and I was very disappointed as to how certain things were handled. If it was handles appropriately than things would have been different

Sandy

Apr 7, 2016

Shawn Lagundo was the terrific sales person who sold me my new white Sonata! Love the feel of this car and will enjoy it for many years! Thanks Shawn! Sandy from PA

Jim Cullen

Apr 2, 2016

We'd never leased a car before and 3 years ago decided to try a Hyundai Elantra - turned out ot be the perfect care for our needs so when the lease got close to expiring it was time to make a decision on what to do next. We contacted Annapolis Hyundai & dealt with their internet sales Mgr, Chris Zook. He was super-responsive replying quickly & digging up the answers to our many questions. We wrapped up the deal & Kenny, their Finance Mgr., had all the paper work ready to go so we were in & out pretty quickly. Both of them were highly competent, well versed in their jobs so it made the experience as painless as buying a car can be - that's an accomplishment in its own rite! Jacob, in service, took care of getting the car inspected and was very responsive in having the car ready on time, which was all part of the smooth transaction. - Great Teamwork!!

Lady in Red

Apr 2, 2016

Never knew buying a new car could be such a pleasant experience. Scott was super pleasant, helpful and accommodating. He made sure we got the car we wanted with all of the features we wanted. We felt absolutely no pressure to purchase and were able to make our decision in our own time. Agreeing on the price was painless. Kenny made an easy task of completing all of the paper work. Everyone was friendly and made us feel welcome.

Newcar2016

Apr 1, 2016

At the dealership my wife and I were greeted by a courteous and pleasant staff. Shawn Lagundo was knowledgeable and patient, explaining about the modlels we looked at. Shawn went beyond what any other sales people I have encountered would have done to obtain the vehicle we wanted. I would recommend this dealership in the future confident other people will experience similar treatment. Respectfully yours, Joan and Al Koster

jtbaldwins

Mar 31, 2016

Wanted to get out of high interest rate sports car to a lower interest rate better insurance and they did. Dropped 5% interest and $78 less insurance a month.

DENNIS22

Mar 30, 2016

I'M SO GLAD THAT I DID MY RESEARCH ! I WOULDNT GO ANYWHERE ELSE. IT'S WAS THE MOST POSITIVE,PLEASANT AND FRIENDLIEST CAR DEARLER I HAVE EVER BEEN. I WOULD RECOMMEND MY FAMILY AND FRIENDS ANY DAY OR NIGHT.

Roy's Car

Mar 30, 2016

I normally dread shopping for a new car due to the fact that most of the sales folks work on commission and tend to be VERY pushy. Scott Kinsley was certainly not like that. He was very professional and knowledgeable pf his products, while remaining relaxed and very friendly. I never felt like I was pushed to made a decision. KUDOS to Scott.

elissa92865

Mar 29, 2016

I would recommend this dealership. Everyone was very professional and detailed with the information needed to make a decision. The staff is professional and I didn't feel like I was being rushed.

Sheila M

Mar 29, 2016

I must admit purchasing my new vehicle was probably the most comfortable, ?pain-less experience ever! Everyone ... Yes I mean everyone I came across at the dealership was Friendly, Personable and Very Professional. My sales representative Chris Zook is awesome. I highly recommend purchasing a vehicle from Annapolis Hyundai.

Happy customer

Mar 28, 2016

With buying over 5 cars in just over 10 years this is hands down the best dealership we have worked with!!! It had a great family feel that listened to your wants and needs and finds the right auto for you. The no pressure atmosphere make you feel comfortable and confident in your decisions. Scott was extremely knowledgeable and wasn't afraid to give his opinion about options ,etc. I find this invaluable because it shows he truly cares about us as a customer and our needs. Shawn was great with laying out different options and making sure we were comfortable! He is extremely professional and knowledgeable. Overall amazing experience!!

Rick annapolis

Mar 28, 2016

The personal attention and the final deal were outstanding!!!

Todd

Mar 25, 2016

Finding good customer service is tough these days in the world of high pressure and stress. My experience with Salesman Paul Brookman and Fiance Mgr. Tricia Pruitt left me with hope for all the people in customer service. The approach to helping me buy my new Genesis Coupe was relaxed and friendly. I was free from the tension and pressure often associated with buying a car and I left with a smile on my face. When I left I was able to focus on the joy of the new car, rather than settling my nerves from a difficult buying experience. My hats off to the Annapolis Hyundai team for giving me an excellent car buying experience. I recommend you stopping and letting them ease you into a new car!!

CHET

Mar 24, 2016

Had a good experience with them, Mr. Sparks was my salesperson on this vehicle, as he was with the Hyundai sonata I had. The New Car was delivered on time with minor flaws had to bring it back to take off some stuff on the drivers side, probably cam from the wrapping was on there. Brought the vehicle to get it worked on and it took only a couple of minutes for the gentlemen to take it off. Job well done.

sbwcpa

Mar 23, 2016

Purchased our 3rd Hyundai 2nd one working with George Sparks. It was difficult to consider going to another make or dealership because of the excellent service we've had at Annapolus Hyundai

16Elantra

Mar 21, 2016

This place was great! I went in knowing what I wanted to test drive and Shawn Lagundo helped answer every question I had. Shawn clearly knows what he is doing since he has won 8 "Dealer of the month" in that store. If possible work with him. Not only was Shawn helpful so was the whole team. I worked with both Shawn Ritter and Shawn Olsen. Trust me, you are in good hands. Shawn Ritter personally came out to meet with me even though he wasnt the seller. Ritter made me and my wife feel very comfortable and it meant a lot to have him meet with us. To add the icing to the cake when I came back a few days later he had remembered my name and my wifes name and the car that we had purchased. Overall this store is great. Plus take the time to get to know Kenny, he explains everything in the finance department perfectly where I had no questions. Thank you all!

Mark Mellinger

Mar 20, 2016

Great service but nee to find a way to buy a car in under 3 hours.

LoriTerpsfan

Mar 19, 2016

We just bought 2 cars from Annapolis Hyundai and the people couldn't be nicer. Shawn, our sales guy, took the time to explain everything in detail. The finance people were great and the general manager went out of his way to get us a good deal. Couldn't be happier. Looking forward to the work week with my new car!

chriszook1

Mar 19, 2016

Good people and a great atmosphere made the car buying experience fun and memorable like it should be. I would definitely buy another car from them.

JustSayin

Mar 17, 2016

From start to finish, Paul Brookman was professional, friendly, and seemed very committed to finding the right car at the right price to fit our needs. We found a couple of cars we liked, but by the time we were ready to pull the trigger, both had sold (our bad!). Paul helped find an alternative that ended up being a better fit for our needs. Shawn Ritter (Sales Manager) was able to work with us to make the numbers. In the end, we got a GREAT car at a GREAT price. The purchasing and loan processing went unbelievably smooth (Tricia Pruitt). She explained things well and shared various options for extended care, hazard protection, and such. She did a great job explaining the options without strong-arm tactics. Honestly, it was probably the best purchasing experience I've ever had. I will definitely be back the next time I need a car. We ended up with a Hyundai GT. It's a great ride. Looking forward to a couple of long trips over the next few weeks! Thanks again to Annapolis Hyundai. You did a great job and worked hard to make it a successful endeavor!!!Oh.. and one more thing... when my phone was at 1%, one of the other sales reps offered his charger. Got me back up to 15% and enough to make it home. Just one more example of how they were looking out for me today!

Davd R. Annapolis, MD

Mar 17, 2016

Over the past weekend I had one of the best car purchasing experiences ever, I worked with Chris Zook at Annapolis Hyundai, who is probably the most professional straight forward salesperson I have ever worked with. From the onset, he listened carefully and presented me with a few choices that were exactly what I was looking for. Even better, the price was spot on from previous research I had done. If you're in the market for a Hyundai, I would definitely recommend seeing Chris.

DaveR

Mar 16, 2016

I worked with Chris Zook on buying a 2016 Hyundai Elantra. He's spot on.... He was very attentive to detail, and listened very well to my needs. He was straight forward, found cars that met exactly what my needs were, and (based on my previous research) the price was perfect. Chris was both easy going and direct. He truly made my buying experience pleasurable.Thank you Chris! Dave R.

JimmyJames

Mar 15, 2016

This is the second purchase I've made from Annapolis Hyundai since August of 2015. First was a lease, the second was used, both Hyundai Santa Fe's. Paul Brookman was my sales rep both times. Enjoyed working with Paul, Kenny, and all the folks involved. Quick, courteous, no pressur, as social as it was business. Service experience has been excellent too!

rpfsys

Mar 14, 2016

A truly outstanding buying experience. Got a friendly call from Shawn Lagundo concerning my inquiry on an internet deal posted by the dealer. I am really glad I took him up on the invitation to go to the dealership and check out what they had to offer. I worked directly with Paul Brookman, who did a great job facilitating the sale. Unlike other salespeople I have dealt with in the past, he was very patient as I test drove the car, telling me that he wanted me to be sure that I was completely happy with the vehicle before we went forward with the sale. Kenny Pursley exceeded my expectations by finding me the right financing deal with a really great interest rate. He carefully explained to me all the payment options, but he didn't push. Overall, their main concern was that I was completely comfortable with the transaction. I am already sold on Hyundai's product line. Annapolis Hyundai made buying my favorite cars even more pleasurable. If you are in the market for a Hyundai, I highly recommend that you see these folks first.

tiger123

Mar 12, 2016

My daughter and I both have bought cars from Shawn Lagundo. It was both times a great experience! Will be sure and recomend this dealership and Shawn Lagundo. Thx!Lynette and Ashley Story.

Katestanley24

Mar 11, 2016

I found an 08 Honda Accord online at Annapolis Hyundai for a good price. I worked with Shawn Lagundo in sales, Shawn Ritter the sales manager, and Kenny in finance. I was in a time crunch which they all were happy to work with. They gave me an outstanding price for my trade in which I could not refuse! Shawn was very helpful with answering all of my questions and explaining everything thoroughly. Kenny gave me a great rate and helped me figure out the best warranty package for my purchase. I was very pleased with their professionalism and they made the used car buying process very smooth and easy! I am very happy with my new Honda!

egomez113

Mar 11, 2016

Great experience they really helped me to get the car that I wanted. Didn't feel pressured to buy and gave me plenty of time to think before the purchase

CarShopper

Mar 11, 2016

I sent a request for more information about a car and Paul followed up via email and phone calls several times (that's fine). I sent him an email saying I test drove the car at another location and therefore, I was no longer interested in the car. I received 1 more phone call and 1 more email in which I replied to stating that I sent an email 3 days prior and was no longer interested in the car for the aforementioned reasons. Subsequently, Paul promptly responded to my email in the most unprofessional manner. The email began with "I also emailed you and informing you that...", followed by "Go ahead ---, call me arrogant...", and then, "But you have the internet...went and test drove ...and are still uninformed about your options." He then directed me to this site to so I could all the 'great' reviews about him. I will never recommend him to anyone, ever, and unfortunately, will likely never go to or recommend this dealership either.

tyrone.wallace

Mar 11, 2016

This is our second vehicle purchased from Annapolis Hyundai. You can't beat customer service, price and ease of process. We have a dealership within a mile of us, but choose to drive the 40 mins to here because customer service is key.

karen16

Mar 10, 2016

Great Stories!! Very honest and straight forward. Easy to talk too. Made us laugh. Answered questions honestly and thoroughly. Very attentive and made us feel like we mattered.

StealthMode Hyundai Santa Fe

Mar 9, 2016

I just want to commend Jacob on providing premier service. He handled all of my concerns, replied promptly to my emails, and kept me informed during the entire service process. There were no surprises, except how knowledgeable, friendly, and professional he is. He restored my faith in having my car serviced at a dealership.First, I do not live in the Annapolis area. It's a 15-20 mile drive for me. There are 2 other Hyundai dealerships a lot closer to where I live, but past experiences with them caused me to look elsewhere. , The effort to drive to Annapolis Hyundai was well worth it. Job well done - you've earned a new customer.

Sdavisi

Mar 8, 2016

We recently had occasion to purchase a Used genisis from Annapolis Hyundai. We did extensive comparative research on line prior to deciding on our purchase . Not only did we get a great deal, but we found all the representatives at the dealership to be extremely professional and responsive. We found the finance manager and service department to be particularly responsive

Laurie S

Mar 6, 2016

Amy, Jacob and the whole crew at Annapolis Hyundai give EXCELLENT service. They always take wonderful care of me and my car. I can't recommend them highly enough.

Honda Pilot

Mar 5, 2016

Miles ahead of every other dealership I visited. No pressure. Answered questions and provided requested information. If they have the car you want, you won't be disappointed

veracruzfamily

Mar 4, 2016

I researched and researched the car I wanted and finally found my Veracruz at Annapolis Hyundai. They got me a terrific financing rate and made the process seamless. I highly recommend them for purchases and financing. Thanks to the Shawns and Tricia. We are thrilled!

jenn.vonwiller

Mar 4, 2016

It was pretty quick. George was great, Chris was fine and Kenny helped me with the financial aspect of the deal. I was not impressed with the Xzilon but that is being resolved.

Denaja Wilson

Feb 26, 2016

When I first went to the dealership I had no plan in buying a car. But after talking to Scott I knew I was in good hands. He made my first car buying experience the best. Tricia got me the BEST APR in history. I love these guys!!

Ted & Sue

Feb 26, 2016

We went into the dealership looking for a light colored Santa Fe Premium package, and purchased a Black Sante Fe Limited with the Ultimate package. WHAT A SALESMAN! We had a very positive experience with our saleman, Paul Brookman. We never felt pressured to make the purchase. He was excellent at walking us through all of the options. He made sure we were satisfied with what we wanted, i.e. seating capacity, safety, gas mileage performance, as well as all the optiions on the car and worked hard to close the deal. We can't say enough about Paul! The entire car buying experience was painless and to our satisifaction. The other personnel we encountered at the dealership were very friendly and helpful....from the receptionist to finance and management. We walked away feeling well informed about the dealership, a brand new car and a full tank of gas! Thank you Annapolis Hyundai and especially Paul Brookman.

rebriwncpa3812

Feb 23, 2016

Drove in the window shop. Wanted to replace my 2003 Cadillac Escalade ESV with very high mileage. I currently leasing a 2014 Equus Ultimate in Florida, my wife owns a Vera Cruz and I needed a new vehicle in Maryland. And there it was. In the showroom was a beautiful 2011 Equus Ultimate, just off a lease in the color I wanted. Sold!! Shawn Lagundo and Tricia Pruitt were great. Purchased the extended warranty Platinum wrap around, the XZILON paint protection and service car care maintenance; everything one needs to maintain this beautiful car.

Ejm1828

Feb 23, 2016

Second time buying a car, first time there and it was great! They got me a great deal and it didn't take all day! Highly recommend this dealership if you're looking for great deals and great customer service!

Rick M

Feb 21, 2016

I came in for recall work on my 2011 Sonata, and after talking with me, Shawn Lagundo - who was very friendly and not pushy - saw I wasn't interested in a new Sonata and wished me well and told me he'd see me when we needed a new car. Then, I went over to the waiting area, looking out, I saw a Silverado 1500 in the used lot area and went back...Shawn was with another customer, but Chris Zook came out with me to look over the truck...we came back in and Shawn was back and laughed when I said I'd like to put together some numbers....but we got right to it,....there wasn't much haggling, and they definitely made me feel like every step was trying to do the best for me and my business with them. From pricing, to trade-in, to financing, everything was straight-forward and professional. Tricia was awesome - a pleasure to work with and knew her stuff, catching a couple of errors in my paperwork and answering my questions - and I did get the extended warranty and protectant! Shawn Ritter came out to talk to me and thank me for my business, and he and Chris Zook worked to get me a hitch for the truck at a reasonable price. Overall, a great experience from start to finish...this is our third vehicle from Annapolis Hyundai and I'm sure we'll be back! There was definitely a team approach and everyone handed me off and worked seamlessly together.

Heather4

Feb 21, 2016

I had such a great experience and love my Tucson so much, my husband leased a Sonata two days later. Scott Kinsley was warm and friendly. More importantly, he was knowledgeable and trustworthy. I never felt like I was dealing with your typical car salesman. Tricia Pruitti in finance made what is usually a tedious process, pleasant. Actually, we had fun and I plan to have my car serviced when she and Scott are there so I can keep in touch. Also I need to give the sales manager, Shawn Ritter, a shout out for being welcoming and hooking my husband and I up with a great deal. I would encourage anyone in the market for a car to pay these folks a visit. You'll be happy you did.

Susan10

Feb 17, 2016

I went into Annapolis Hyundai after some very unpleasant experiences at other dealerships. We had to wait for our salesman to finish with another customer. This gave me a chance to look around. I found a car on the showroom floor. They immediately pulled it out for a test drive. Paul Brookman made the buying experience very easy and painless. They were able to offer me a fair price for my trade in, I will definitely go back to them when I need another car!

AJAMES0

Feb 17, 2016

Words cannot express how I feel when I purchase a vehicle from Annapolis Hyundai. I have purchased two vehicles in the past 3 months. Both experiences were GREAT.

jmcginnis

Feb 14, 2016

The purchase of the Santa Fe was easy and fast. The salesman, Paul Brookman, was very knowledgeable about the car we were looking to purchase. The negotiations were quick and to the point with a fair price agreed easily. The purchase was easily one of the best of all our car purchases to date.

KO.RICHARD

Feb 14, 2016

Salesman Shawn Lagundo, general sales manager Shawn Ritter & finance manager Kenny Pursley were very knowledgeable, efficient and professional. Totally impressed with them even on second time within 11months.

Susan Williams

Feb 11, 2016

I had a great experience while buying my car from this dealership. My sales person was Shawn Lagundo and he could not have been any nicer. He was very knowledgeable about the car and took the time to show me all its features. He was very pleasant to work with and made my buying experience enjoyable.

tljonessr

Feb 11, 2016

Where do I start?I had the misfortune of seeing a vehicle I believed and was told was in prestine condition. After being told there was no damage to the exterior and the vehicle was in perfect condition I drove 60 plus miles one way to see the vehicle. It took me five minutes to discover damage not reported on the vehicle, scratches, a ding, and missing paint chips. The picture showed the windows were tinted but to my surprise they were not. I was supposedly working with the number one salesman who gave me his personal cell phone number but takes his sweet time to respond to. When I reported the damage to them, they acted as if they knew nothing about it. The sales manager even offered money to get it repaired or to have it repaired on the premises. A second sales manager gets involved after I called about not receiving a call back after two days. He tells me the salesman was was offering me things that banks don't do. Wow! First the salesman lies about obvious cosmetic damage to the vehicle and then the first sales manager tells me the vehicle is priced because of the damage he allegedly did not know about. The second salesman says he was going to get everyone together, talk about it and call right back. Here we are two days later and no call back. SMDH! I HAVE BEEN BUYING CARS FOR YEARS AND THIS WAS THE WORST EXPERIENCE EVER! I have never been so disgusted about a dealership before. You better believe they won't get any recommendations from me. Must be an Annapolis thing.

PA22MD

Feb 10, 2016

Scott was very professional and sensitive to my needs and issues, even though he is a Ravens fan. I did not have a good experience with the finance people.

WelshPhillip

Feb 9, 2016

The salesman found the exact car I wanted and allowed my wife and I to test drive it. The process, though long, went well. I also got the monthly rate I wanted.

Hen657

Feb 7, 2016

They understood my situation and did everything they could to ensure I left with something. Thank you to Earl working with me and showing great customer service.

Rachele D.

Feb 7, 2016

I cannot speak highly enough about Annapolis Hyundai and Sean Lagundo. First, let me just say when it comes to purchasing a car, I would rather speak in public or have a cavity drilled. I have never left a dealer without an overwhelming desire to take a shower and scrub away the shame of the whole experience. Of course, all of this was before I worked with Sean. I had been actively searching for a car for a few weeks. Because I live in Bethesda, I had spoken to several local Hyundai dealers in Montgomery, Howard and PG Counties, as well as Northern Virginia. Several local dealers have a philosophy of "this is the price, take it or leave it". That's fine for some people, but I was looking for a dealer who was willing to work with me to make sure I had the best possible outcome. Sean was great at following up with me. They were fantastic when it came to valuing my trade, too, giving me $1200 more than a certain Hyundai dealer in Montgomery County. The finance guy, Kenny was great too, funny and very personable. Not at all seedy like so many other places I have purchased cars from. He was even able to beat the 2.9% finance APR I obtained through my credit union. I cannot recommend Annapolis Hyundai enough. If you're in the market for a new or used car, even if your dead set on a Honda, as I was, do yourself a favor and check this place out.

RacheyD

Feb 6, 2016

I cannot speak highly enough about Annapolis Hyundai and Sean Lagundo. First, let me just say when it comes to purchasing a car, I would rather speak in public or have a cavity drilled. I have never left a dealer without an overwhelming desire to take a shower and scrub away the shame of the whole experience. Of course, all of this was before I worked with Sean. I had been actively searching for a car for a few weeks. Because I live in Bethesda, I had spoken to several local Hyundai dealers in Montgomery, Howard and PG Counties, as well as Northern Virginia. Several local dealers have a philosophy of "this is the price, take it or leave it". That's fine for some people, but I was looking for a dealer who was willing to work with me to make sure I had the best possible outcome. Sean was great at following up with me. They were fantastic when it came to valuing my trade, too, giving me $1200 more than a certain Hyundai dealer in Montgomery County. The finance guy, Kenny was great too, funny and very personable. Not at all seedy like so many other places I have purchased cars from. He was even able to beat the 2.9% finance APR I obtained through my credit union. I cannot recommend Annapolis Hyundai enough. If you're in the market for a new or used car, even if your dead set on a Honda, as I was, do yourself a favor and check this place out.

Eileen

Feb 5, 2016

Excellent experience. My visit started with on-line appointment. They confirmed by email. Intake was easy and fast; all fixes were done and car cleaned.

Jodi Lynn

Feb 3, 2016

How many people even want to have their car salesman's cell in their personal contact list? ME! Last night I purchased my 7th, yes 7th car from George Sparks. He has always looked out for my best interest and is patient :) I have not purchased a car from anyone other than George since 1996. George has gone from seeing my kids run around the show room floor, to selling my son his first car for his 21st birthday two years ago. My daughter will be buying her first car from George on her 21st birthday!! Another example of how comfortable I am with George and trust him (now mind you, we have only ever seen one another in the work environment - every year I get a birthday card and sometimes a car birthday card lol), that when I found out I was going to be a Grandma this past September, I sent George a text message to share the news and say I'm going to need a new car by spring - start thinking about how you are going to help me! LONG STORY SHORT - George is genuine and ALL of the Annapolis Hyundai team are great.

Liamcool0415

Feb 2, 2016

Last night I came to the dealership with two different cars in mind that I saw online. I did plenty of research and this was by far the best buy so decided to go check it out. Had no intention of buying anything that night however, Shawn was so amazing he made me feel like I had to drive it home that night. He was knowledgeable and able to focus on my needs and questions. It didn't feel like I was being sold anything but that a friend was suggesting this car. In the morning I was beaming and so happy to drive to work in my CPO 2013 Sonata Hybrid with only 29,000 miles!! The top notch service didn't end there with help from Shawn Ritter, because of all my questions filling out the loan application and Kenny Pursley making the purchase easy and painless. Today I brought the car in to get Xzillion done to it and Jan was so friendly and got me in and out in record time. Thank you for all your help and it is so nice to go to a dealership with such friendly people.

Trapped

Jan 29, 2016

We dropped by Hyundai Monday night to "look" at the 2016 Hyundai Tucson Sport. We absolutely fell in love with the car. Shawn Lagundo was very informative and attentive. The entire staff was very friendly! This has been the most easiest and painless car buying experience we have ever experienced! The finance manager was very thorough during the process and we never felt pressured to purchase anything extra.. I highly recommend Annapolis Hyundai.

snocat1

Jan 29, 2016

Has to be the best experience I've ever had buying a vehicle. From the time I walked in the door to the time I left I was given top notch service.

JIMILISAKODYKASEY

Jan 28, 2016

Outstanding customer service. Made us feel like family. Very thorough in helping us find a car we liked and fit our needs/wants. They were great to my kids too. Better experience than we expected.

cardriver20909

Jan 28, 2016

Jacob was very knowledgable about my vehicles issue given it wasn't a Hyundai. Would be happy to recommend him to other locals like myself.

BRANDONJELLIOTT

Jan 28, 2016

Have mixed emotions regarding the purchase of my vehicle due to an evident crossing of information between salesman & finance mgr (this according to finance mgr), however apologies were made & I bought the car. George was easy to deal with. Tried to move things along as quickly as possible...is that possible when buying a car? All in all...I'm looking at another vehicle or two that Annapolis Hyundai has in stock & very well may make my way back to buy my second car there this month.

SEsker

Jan 28, 2016

Hundreds of dollars, and many many hours of frustration down the drain i was no closer to finding out what was wrong with my 2008 Elantra. I called Annapolis Hyundai and talked to Jacob and it was fantastic. He stayed on the phone long enough to explain everything to me and what we thought could be what is wrong with my car. Then when i brought it in a wonderfully kind man, Reggie, was the driver of the Shuttle that i took to the mall (so i wouldnt have to wait in the waiting room). I was called throughout the process to update me on any new finds, and what i would want to do about whatever they did find. Finally, when my car was fixed (and it has been perfect ever since, for the first time in a year and a half) i paid a price i thought was fair and i even got the opportunity to talk to the mechanic, Allen is his name, and he explained what was wrong with my car and how they fixed it. Even what to look for just incase something else is wrong. Very thorough, kinda and knowledgeable. I will be coming here from now on, and it is now the only place i trust!

Brittyboo2

Jan 28, 2016

I felt that the dealers gave full effort to give me a positive car buying experience. This was my first car and they made sure to congratulate me and keep me excited and stress free. I feel that I was given ample time to discuss my many options. Highly reccomended!

BrittMD

Jan 28, 2016

The process was wuicl and efficient without feeling rushed. The dealers took the time to show me all of my options in order to help me select a great deal.

JTEE007

Jan 27, 2016

Sale Associate Downs was very friendly. He took me through every process step by step and answered all my questions. Everyone at the dealership was extremely helpful.

LSHICK1

Jan 26, 2016

Had a great experience, look forward to a great relationship. I'm not easily impressed but this was a very easy process and a great price.

SHERMC66

Jan 26, 2016

Sales Associate Scott was very friendly, professional and knowledgeable. I am very satisfied with my purchase and thankful for the people at Hyundai who guided me through the process smoothly.

mmk

Jan 23, 2016

From the greeting to the 'close of the deal', the service at Annapolis Hyundai was top notch. My salesman was Paul Brookman- very knowledgeable and a good listener. I told him what I wanted and he didn't try to talk me in to more- a huge turn-off for me. The financial part of the transaction went smoothly (kudos to Tricia Pruitt), and Paul explained the 'knobs and buttons' in my new Tucson before I drove away. This is my 2nd Hyundai at Annapolis Hyundai- I will go back again and recommend it to my friends. Thank you! MarLou Klamp

MBOWDEN0

Jan 20, 2016

The process was pleasant, painless and informative. The staff was friendly and very knowledgeable regarding the features and performance level of the cars I was interested in.I will recommend this dealership to family and friends.

Mitchell B

Jan 19, 2016

George and his team at Annapolis Hyundai just helped me with an excellent deal on a 2015 Genesis Coupe R-spec. Every one there was friendly, cheerful, and pleasant to work with. George did a phenomenal job at taking care of me right away, giving me a full demo of the car and quickly having my 2010 Genesis coupe evaluated for a trade in. I couldn't be happier with the service I received there and I would highly recommend it to any one looking for a Hyundai in the Annapolis area.

Bud Shickman

Jan 18, 2016

Nice Folks to work with. Would highly recommend these people. Look forward to a long relationship.

Nick T

Jan 17, 2016

Very professional dealership, welcoming environment, no pressure sales. From start to finish the great staff at Annapolis Hyundai made me feel like part of the family. This dealership was far superior than any I've experienced over my many years of vehicle purchases. I would recommend to anyone wanting a great deal!!

polewis11

Jan 15, 2016

chris was extremely proactive, pleasant and professional. i changed directions in the car i wanted and chris within days found a car that matched what i wanted. within a days i purchased the vehicle. it was an easy purchase without the pressure that is usual in the car business. i would recommend chris to anyone looking to buy a new or used car.

littlstar16316

Jan 14, 2016

Working with Annapolis Hyundai was very easy. The car I selected happened to have a very small dent but Annapolis Hyundai had the problem fixed. They were happy to provide me with a rental car while the dent was fixed. Now you would never even know that there had been a dent. I am very happy with my new car.

JLBARANWAGNER

Jan 14, 2016

I had a great experience with Scott Kinsley. I had test driven the same vehicle at Bob Bell Hyundai in Glen Burnie and did not have nearly the same buying experience as I had at Annapolis. My salesman at Bob Bell did not practice good hygiene and was eating pizza while showing me a car... I could tell he was taking advantage of me with the asking price from the beginning. My parents recommended calling Scott in Annapolis because they had just purchased a Santa Fe a months before. He was professional but spoke to me like an old friend over the phone which is something I really appreciated. There's nothing I hate more than a salesman but to find one who acts like a human being is a game changer. After Bob Bell found out I went to Annapolis, they quickly dropped my asking price dramatically but I continued with my Sale in Annapolis because of how I was treated there. I know that if I ever need any help in the future, I can call Scott for assistance and he will take care of me. I didn't feel like I would get the same service in Glen Burnie. Thank you, Scott!

Tennille

Jan 14, 2016

Annapolis Hyundai is great place to deal with. We told them what we wanted and what price range we were looking and they gave us exactly what we wanted. Earl even had the cars lined up at the door and ready for us to look at when we arrived. I will definitely go back for my next car.

happybuyer

Jan 14, 2016

As a first time car buyer, I was extremely nervous and excited. The process of everything was very new to me, but I felt very comfortable the second I stepped out of my car. I went in on a Saturday to test drive cars. I found the car that I wanted, but was not able to purchase it that day. They were kind enough to hold the car in the back until Monday and detail it for me. Paul made the process easy, and I felt comfortable with both him and Kenny. They were both very understanding and worked with me accordingly. I am beyond happy with my experience and even more happy with my purchase. I would recommend Paul, Kenny, and this dealership to anyone that I know. They were both easy to talk to, be real with, and I felt comfortable in every situation. I will definitely return, and purchase my future vehicles from here.

DoRight

Jan 13, 2016

During my lease all wasn't made fully clear to me, because I asked was everything included ,asking about the service package for the car. I was told yes, in Fin. there was more money added to complete the lease and have the service package, This dealer was referred to me and they said their was all included with the salesman and when they got to the Fin. office, it was the same figure they completed with the salesman, that is why I asked the question, I didn't want anything changing when I got to the next stop. I was trying to keep my monthly note certain amount,. Now, I had not totally completed everything on Friday night because I needed to bring in a balance and the Lien clearance on my car of Saturday morning, On Sat. morning, I brought in a Cashier's check for more than I had said to help lower my note and was told no, my paperwork was already sent in so, They credited back some of the money I had put down on Friday. Now if the deal was closed, How can you credit me money, If... you found that I owned more you would have gotten that straight closed or not, but for me wanting something straighten out.......just feel like taking the car back I have so many other deals just seem a little one sided.. .

armccoy01

Jan 10, 2016

Very happy with my purchase! I left with a 2015 Hyundai Sonata and I love it. The salesman were wonderfu. I had a pleasant experience.

ducktape525

Jan 9, 2016

One Hyundai dealership within 10 min. drive from my house, two dealerships within a 20 min. drive and we chose to drive 15 miles to Annapolis Hyundai to purchase my second Hyundai vehicle. My first was from one of the previous mentioned dealerships, and I had no plans to ever buy another vehicle at anyone of those places. Annapolis Hyundai was a completely fresh and enjoyable experience. I am sure and satisfied that I made the right choice and got a great deal, along with being treat like a customer should feel in the end. The entire staff along with Shawn & Kenneth have to be commended. Can't wait till its time to buy my next car.

JVITIELLISS

Jan 8, 2016

Knowledgeable and no pressure sales. Excellent informative input in response to my inquiries. Will definitely return for future vehicle purchase and refer friends and family.

CHARLES.L.WALKER1

Jan 8, 2016

Annapolis Hyundai is great, I will use them again! I really appreciated the fantastic service provided by Shawn Lagundo, he is the reason we chose Hyundai.

Mertbow

Jan 6, 2016

I was ready to trade in my 3rd Elantra for a new one on Jan 2nd. I explained what I needed and the kind of financing etc. I needed. Salesman Earl Downs was excellent. The entire process from beginning to end was great. Best car buying experience of my life. Sales Manager Shawn Olsen and Finance person were also friendly and professional. In and out in a couple hours. Will probably buy my 5th one there as well in a few years.

JSIMPSONJR

Jan 6, 2016

The experience I had in leasing my first car was very satisfying. I worked with George Sparks by phone and he drove the car from Annapolis Maryland to Salisbury Maryland to sign the paperwork and deliver the car (note that I live in Delaware). After signing papers and getting an explanation of all the features of the vehicle, I was on my way in a beautiful Hyundai Sonata Limited in a little over an hour.

kewlnanny

Jan 6, 2016

Went into the dealership with my grandson, he was hoping to be a first time new car buyer. It was such a rush to watch the salesman take his time and be so patient with him. I was impressed with the entire staff that I encountered.

CYNTHIAGMOY

Jan 5, 2016

This is the 2nd vehicle I have bought from them. Very friendly, knowledgeable and always asked if it was what I wanted. Love this dealership!

MISTAPOKE

Jan 5, 2016

Great experience!! Quickly greeted and took the time to find exactly what I wanted. They even picked the car up from a dealership two hours away. Would definitely buy from again.

DECATA79

Jan 5, 2016

I love my new suv and the guys were friendly and helpful. Went into have my tire looked at and came home with a new suv!

MARGOBULMAN

Jan 5, 2016

The staff was excellent. As soon as I got out of my car, I was greeted Paul Brookman. He listened to find out what my needs for a vehicle.

candace

Jan 4, 2016

Knowledgeable, helpful, truthful, and very accommodating. Earl was great to work with, friendly and down to earth. I would most certainly recommend this dealership! Lovin my new Sonata!

JANETPLEYO

Jan 2, 2016

very good love itwould use you next timelooking four a good dealership you are the one two use thank you very very much

timpay14

Jan 2, 2016

Searching for a new car can be a difficult and frustrating process. The folks at Annapolis Hyundai went out of there way to ensure that our car buying experience was neither! In fact, they went above and beyond the line of duty to provide us with a fair, transparent and positive negotiation; an expedient financing process; and a thorough final walkthrough of the vehicle. Mr. Brookman was an exceptional sales person. Our negotiation was based on mutual respect, transparency and a fresh dose of honesty. He made every effort to satisfy our interests and was incredibly knowledgable, answering every question we had along the way. He made a commitment to us, as new customers, and consistently exceeded our expectations. Literally, we couldn't have asked for a more thoughtful salesperson. As we came to a final sales agreement, Mr. Brookman took the extra time (even after the dealership was closed) to take us through all the intricate offerings of our new vehicle. He insisted we feel comfortable and confident to take full advantage of all that the Santa Fe had to offer. We left feeling so excited and happy with the entire experience. I also must commend the management of the dealership, especially Shawn Ritter and Kenneth Pursely. Their level of involvement in the negotiation, financing and generally in the transaction were professional, considerate and customer focused. We asked for a lot out of them and it felt like they did everything in their power to gain our trust and our business. They even were able to beat our financing and we walked away in an even better position than we had hoped. Having researched many different dealers, we felt Annapolis offered the best combination of fair price and respectful customer support. After coming to an agreement, and feeling the level of care they put into the cary buying process, we look forward to going back in the future (hopefully in a long time from now!).

.

Jan 1, 2016

On several occasions my home dealership could not "replicate" a/c problems that I was experiencing at highway speeds in my 2013 Santa Fe.One day, while on the road trip to Annapolis, the a/c started acting up again. I took it to the Annapolis Hyundai, where they were able to look at the car even though I didn't have the appointment, and diagnose the problem immediately. Even though they did not have the part required to fix the problem in stock, they did a temporary fix and replenished my A/C fluid at no charge so that I could have a pleasant trip home. They also were able to locate the required part at a dealership closer to home and help me to finally get the problem fixed. WOW!Jacob and Allen are the best and deserve recognition for their customer service skills and deserve recognition.

KeshiaJ

Jan 1, 2016

I purchased my Hyundai Tucson a few days ago. The process was quick and they worked really hard to get what I wanted. Mr. Kinsley was wonderful! Professional with lots of personality.

ttpnguyen

Dec 28, 2015

I just bought my Sonata today. Mr. Scott Kinsley was extremely nice, helpful, and informative during the purchase. I would recommend this dealership to everyone.

pamela

Dec 27, 2015

In a few short words, I was not looking to purchase a car on this day. I was not even sure what car I wanted. Hyundai was only one of many brands I was interested in. The end of the story is I purchased my Genesis. The salesman and staff were great to work with on all levels and I appreciate the professionalism of everyone at Hyundai in Annapolis. Thank you!!

Jfesler

Dec 26, 2015

Chris Zook and the Annapolis Hyundai team listened to my requirements and were able to turn those into an immediate sale. This is my second purchase from this dealership and won't be my last.

John Kinnamon

Dec 26, 2015

Outstanding staff from sales to financing to service. The Equus is the finest automobile I have ever driven. Jacob and Amy in service couldn't be more professional or courteous. Overall a great experience!

FRANDYWELSH2

Dec 25, 2015

Every one I came into contact with at the dealership was very helpful and friendly and I am very happy with my new car. It was well worth the trip from Lewes, De.

Rachel M.

Dec 23, 2015

This is our second purchase from Paul Brookman. Paul is very professional, courteous, and knowledgeable. He also has a great sense of humor! We bought a 2016 Sonata Hybrid and are very happy with the purchase. We will do business again at Annapolis Hyundai.

mmacchio

Dec 23, 2015

I have brought my car to this dealership 3 times now for service and I have been impressed each time. Jacob is very helpful without being pushy. He was friendly and kept me up to date with what my car needed. The mechanics have done a great job and I haven't had to bring my car back for any work they have done. Thanks to Jacob, I will keep bringing my car to Annapolis Hyundai for service.

S.VAKHSHOURI

Dec 22, 2015

Paul is great. He is very patient and trustworthy. We felt he is on our side through out the whole process. He is also very knowledgable and could answer all of our questions in detail. We end up buying 3 cars for the whole family, from Paul in 2 days!

Everett92

Dec 22, 2015

We purchased a used Santa Fe and new Sonata. Both purchases were handled professionally, efficiently, and courteously. We will definitely return to this dealer in the future.

Dr. Amin

Dec 17, 2015

My family and I have just bought 3 cars from this dealership. Paul Brookman helped us out to find the best car fitted our interests and budget. He patiently and kindly provided me the price quote for three cars. At the end I could get a great deal after negotiating with Paul and Shawn Ritter. I love my car and defiantly recommend Annapolis Hyundai to a friend.

Dr. Amin

Dec 16, 2015

My family and I have just bought 3 cars from this dealership. Paul Brookman helped us out to find the best car fitted our interests and budget. He patiently and kindly provided me the price quote for three cars. At the end I could get a great deal after negotiating with Paul and Shawn Ritter. I love my car and defiantly recommend Annapolis Hyundai to a friend.

aprilreneestevens1

Dec 11, 2015

I had a great experience purchasing my new SUV at this dealership with Earl and Shawn! I couldn't be happier with the service we received.

SSERRIAN

Dec 10, 2015

I first inquired about purchasing my Hyundai over the Internet. Scott Kinsley quickly responded to my email and provided courteous, friendly, professional service. He was knowledgeable about the features and pricing options (lease vs. purchase. In addition, he did not pressure me with repeated emails or phone calls. Having purchased many vehicles in my life, I can honestly say Scott made this the most pleasant car buying experience I have ever had. Thanks to Scott and the rest of the Annapolis Hyundai staff.

JDORING427

Dec 8, 2015

Chris not only got me the exact car I was looking for, but for the best deal as well. This was my first car buying experience and he treated me with the utmost respect during the entire process.

a1

Dec 8, 2015

George was wonderful to work with in the purchase of my new car.His advice was right on target with my needs and my budget.

AJAMES0

Dec 3, 2015

I love Hyundai of Annapolis. I was shown the vehicle I was interested in and the dealership shopped until they found that vehicle. The reason for them shopping was because I did not want the Turbo sport. Just sport.....

Saber

Dec 2, 2015

Third vehicle I've purchased from Annapolis Hyundai, all three from the same salesman: Chris Zook. Outstanding service, no pressure, and I requested a lot of information about the vehicle, and Chris ran everything down for me. I will be back when the time comes for a new car.

GIRL IN THE WINDOW

Dec 1, 2015

About to turn in my leased Kia Optima for a Kia Sorento when I decided to stop by Annapolis Hyundai to see if the Sante Fe was in the running. Met with Paul, he had the color both ext/int I desired. Fell in love with the vehicle and Paul was amazing to work with! I was convinced that I wanted a Sorento but after my experience with Paul and of course the love for the vehicle I was sold! Meanwhile as I sat with Paul finalizing the deal Kia called me a few times trying to throw incentives my way but it wasn't enough to change my mind thanks to Paul and the Annapolis team!

Tenika40

Nov 30, 2015

They do what ever it takes to get in the door and make the sale then after that screw you I brought a car from them the worst experience ever

Colleen&Matt

Nov 30, 2015

We came in to test drive a Hyundai Sante Fe and ended up driving it home that night after reviewing options and selecting the best car for our needs and budget. Paul didn't rush us or pressure us. Instead he gave us information about improvements Hyundai made in the new Santa Fe since we owned one 3 years ago. He stayed late to put the tags on the car after we completed the financing paperwork, gave me a tutorial on the features of the car the next day, and even helped me set up the BlueLink app on my phone to remote start the car. We would definitely recommend Paul Brookman and Ken Pursley (who guided us through the warranty and financing options) to our friends and family.

JWILCOX3967

Nov 20, 2015

Buying my new car was a very pleasant and painless process. Shawn was not giving us a high pressure sales pitch but provided detailed pertinent information. We originally were not in the market for a Hyundai, but we were won over during this process and very glad we stopped by. The finance manager was also very professional, clear, and concise. Usually the unpleasant part about buying a car.....he made it pleasant. Thanks for the great experience.

SHERYLBERGMAN

Nov 20, 2015

Paul and George are not typical used car salesman. No pressure, lots of options, going the extra mile and down to earth. Will be back for my next car.

WillHyundai

Nov 19, 2015

The guy I worked with, Paul Brookman, was outstanding, very polite and professional and made my first time car buying experience a good one. Went above and beyond to get me a great deal on a new Hyundai and has sold me on the Hyundai Family. If your in the market for a new car, I highly, highly recommend Paul as he will make you feel comfortable and do everything he can to get you a good deal. I was there a total of 4 hours and only because of me not because of him.

robinmihyun

Nov 18, 2015

They made buying a car incredibly easy. The top notch staff was friendly and professional. I go out of my way to come to this Hyundai dealership because of their excellent customer service. I have experience with the sales and service departments. Thanks for a great car!

PENELOPE4KEEPS

Nov 17, 2015

I was happy with everything the sales associate was able to provide. He was more than helpful and knowledgeable about what Annapolis Hyundai was available to trade for my old car.

MrsSoleil

Nov 16, 2015

Worked with both Paul and George and was happy to get the deal done with extra effort from the Sales Dept. This is my 4th Hyundai bought at the same dealership in Annapolis. That alone speaks volumes.

Steveo11286

Nov 11, 2015

Paul did a great job explaining the options with the sub we were looking at. He also went out of his way to make sure we got the exact package and color we wanted. He search all dealerships in the area to match what we wanted. I would definitely recommend Paul for a car purchase.

MCLONG1992

Nov 10, 2015

George and staff were wonderful. Easy buy and so happy!I will recommend George to friends and family! So glad I stopped in! Looking forward to many yrs with my new car. Everyone was so kind and informative. No hassle and so easy. George knows his business and so does the rest of the staff.

RONBURLEY

Nov 10, 2015

Dealership was great people very friendly George sparks found the car we wanted and fit our needs the vehicle we purchased was explained in detail. We will be back for our next Hyundai purchase

ROGERDCOX

Nov 9, 2015

This is my first experience with Hyundai, and I am pleased. Annapolis Hyundai is a small dealership but convenient for me, and they showed me a great deal of courtesy and helpful attention when I shopped there. It's not an impersonal place. The people show interest in and respect for one another. When I go back for service I have a feeling they'll have that same positive attitude toward me as a customer. And - the Genesis is a remarkably fine car.

KJACOBS0

Nov 6, 2015

I was much happier with the staff at this dealership then I was at three other local area dealerships. Annapolis Hyundai was the forth dealership I had been to, in order to purchase a new 2016 Tuscan. I was very happy with everyone we worked with at Annapolis Hyundai. I highly recommend them to anyone looking to buy.

ERINMCMULLEN2009

Oct 28, 2015

Excellent experience with dealer Chris Zook and it was awesome to have no pressure. They found a way to get me what I wanted and I am so happy. Everyone we worked with went out of their way to help us through the process and we will definitely recommend people to Annapolis Hyundai!! Thanks guys love my new 2016 Limited Tucson

Motownmike76atyahoo.com

Oct 26, 2015

I had an Apptmnt with their Service Dept and Ryan Calls me,and informs me that they can't get to it today. This call came a couple of hours before my appointment. I Had requested to get out work early!!! His explanation was the one guy was leaving early today xxx!!! Nobody else isn't qualified??? REALLY!!!! THEN HE TELLS MR I HAD A RECALL ON MY vehicle but oh I don't have that part Again seriously xxx... This isn't my first Bad Experience with Annapolis Hyundia. They couldn't figure out my engine light problem relating to my Pollution System!! Good luck if you need service this place isnt where you should go!! I will never Buy another Hyundia again!!!!! Michael O.

RICHLADY828

Oct 24, 2015

This is my second lease with Annapolis Hyundai. My experience with both leasing and the service center has always been a pleasant experience. Those I've encountered over the last three years have been professional, friendly, never rushed (they give you all the time you need without any pressure) and they work hard at making sure you are taken care of and satisfied. This time I worked with Scott Kinsley, who is all of the aforementioned, including being very personable, and he explained all of my options at the end of my first lease, helping me to determine the best option for my situation. He has kept in touch with me several times following the lease and has responded to any questions I've had very quickly. He is truly a pleasure to work with and I highly recommend him.

JSCHULTZ329

Oct 23, 2015

Best car buying experience!Friendly staff and took the time to answer every question I had weather it seemed pointless or not... Will always be a customer at Hyundai of Annapolis

68angela

Oct 21, 2015

made experience comfortable and easy. explained everything so that i understood it. friendly and caring. professional with a home like atmosphere. i will certianly use this dealership for any future cars.

RYANHOLMESDDS

Oct 19, 2015

The best car buying experience I've had to date by a long shot. Scott was amazing - I knew what car I wanted when I walked in and he delivered exactly what I wanted and right within my price range! Overall just a very friendly environment at Annapolis Hyundai and I felt great about my purchase. Loving my car - no regrets. Thank you Scott!

FaidleyC

Oct 12, 2015

The staff at the dealership was very attentive and went the extra mile to explain the details of my end of lease options. The salesperson, Malcolm Freeman, was instrumental in organizing the end of lease process and keeping it as orderly as possible. I feel fortunate to have had George Sparks provide the sales' closing. He is very knowledgeable and considerate. Jacob Swaim of the Service Department is customer-focused and provided excellent service during the term of the lease.

DPUGLISI0319

Oct 12, 2015

this place was great. they really helped me out. I was really not expecting to be helped as much as I was. They took care of me really well.

Bren Larkin

Oct 11, 2015

Well this was the easiest experience buying a car ever. I found what I wanted online and decided to inquire with the online chat option. Keep in mind this is just a receptionist sort of interaction, but she was super responsive and was very accommodating. I have odd hours at work and I jokingly said fit me with the "nicest salesperson". Enter Paul Brookman. He was indeed nice and worked very well with me. I filled out the online finance application, as well got an online payment option from my bank. Saves a lot of time. Upon entering the dealership, time start to finish was less than an hour and a half. I drove off lot with my new 2016 Hyundai Accent, happy as a clam! All this and I live in Middle River which is about an hour-ish drive. Go buy your next Hyundai here!

Happy Girl!

Oct 10, 2015

This was the best car buying experience I have ever had. Paul, the salesperson, was just great and made me perfectly comfortable. I was not planning to buy today, just look around, but the deal he and Shawn were offering was just to good to pass by. Ken in the business office was as helpful and equally wonderful to deal with. I got a great car, great price, great warranty. I am a happy happy girl!!

SDAILEY0

Oct 10, 2015

The overall experience in buying a new car from this dealership and salesmen was great! I would recommend anyone i knew to buy car from Annapolis Hyundai!

Happy Girl!

Oct 10, 2015

This was the best car buying experience I have ever had. Paul, the salesperson, was just great and made me perfectly comfortable. I was not planning to buy today, just look around, but the deal he and Shawn were offering was just to good to pass by. Ken in the business office was as helpful and equally wonderful to deal with. I got a great car, great price, great warranty. I am a happy happy girl!!

JAMES7

Oct 6, 2015

My experience here was amazing!From the first moment I stepped on the lot, to the moment I drove off happy, I felt extremely welcome and well taken care of.Scott was incredibly informative and made my experience at Annapolis Hyundai worth the 200 mile drive from NJ.I will be buying my next vehicle there!

rblom

Oct 3, 2015

Paul Brookman and Shawn Ritter made this a quick pleasant buying experience for our family. We would definately do business with them again in the future.

AMB224

Sep 29, 2015

All employees were very knowledgeable, helpful and efficient when working with me to purchase my New car. They made me feel very welcome and confident in my choice and did their very best to work out the right deal for me. They were not pushy and very personable, yet professional during my experience!

hoborocks

Sep 28, 2015

Malcolm Freeman helped us out big time - and got us a great deal - on our new car. We've been eyeing cars for a while but he got us a deal we could not logically refuse. Highly recommended!

Jim092515

Sep 27, 2015

Me and my wife have purchased over a dozen vehicles and by far our experience this past weekend was the best from beginning to end. Everyone was extremely friendly and helpful. We interacted with both the new car manager (Shawn) and used car manager (Shawn), sales personnel (Malcolm and Scott), finance (Kenny) and even the service manager (Ryan). They all give you the time, information, and support necessary to make the best decisions. Very honest and genuine staff who care about the customer and experience received. We bought a new Hyundai Sonata which we love; arriving at this vehicle purchase spanned across 6 dealerships and I have to say none of the others compare to Annapolis Hyundai. I would definitely recommend this dealership to all and am sure we will be back in the future.

Jim092515

Sep 27, 2015

Me and my wife have purchased over a dozen vehicles and by far our experience this past weekend was the best from beginning to end. Everyone was extremely friendly and helpful. We interacted with both the new car manager (Shawn) and used car manager (Shawn), sales personnel (Malcolm and Scott), finance (Kenny) and even the service manager (Ryan). They all give you the time, information, and support necessary to make the best decisions. Very honest and genuine staff who care about the customer and experience received. We bought a new Hyundai Sonata which we love; arriving at this vehicle purchase spanned across 6 dealerships and I have to say none of the others compare to Annapolis Hyundai. I would definitely recommend this dealership to all and am sure we will be back in the future.

Stella2015

Sep 26, 2015

Let me start off by saying that Chris Zook took what usually is a long dreaded process into a very pleasant one. My wife and I went in to look at a Used 2013 Santa Fe Sport, and Chris provided overall excellent service. He knew his information and there was little to no pressure at all. He goes by the theory of " treat everyone like how you would want to be treated" and it truly showed. I would highly recommend that future customers stop on in and talk to him for their next vehicle!

Annapolis Hyundai Visit

Sep 25, 2015

Everyone that my husband and I came in contact with was genuinely friendly. I could not believe that there was no stress involved with our car purchase. A FIRST time for me and I have purchased many cars from many different dealerships and they were all very stressful!

EALIGO

Sep 23, 2015

Overall a good experience. Salesman listened and was able to provide all of the information I asked for. Salesman was very friendly and patient. The process went smoothly for me.

scout

Sep 23, 2015

Our Tucson search started 2 weeks prior to visiting Annapolis Hyundai. Our 1st dealership visit gave us the price once we got there. To expensive. 2nd dealership, the car was nice except it was in an accident. And I had to tell them that. 3rd dealership had no "certified" Tucson's. And it would cost an additional $695.00. The 4th dealership forgot to mention that the car had been smoked in and they would certify it for an additional $1000.00. Holy Cow...My wife's exhausting search found another one at Annapolis Hyundai. With the help of Scott and Chris we drove away that evening in our pre-owner certified Tucson.

BRATTONM

Sep 21, 2015

Great experience for the fourth time. Have a great new car at a very fair price and worked with some very professional people who heard our requirements and worked with us to meet them.

ALEXKINZ15

Sep 18, 2015

Well done. I would come back to this dealership. Very friendly and informative. This is my first Hyundai. The SUV has a very smooth ride and is well put together.

Falcon

Sep 18, 2015

My sales associate was Malcolm Freeman, who I think did a great job finding the right vehicle and treating us with respect. As I mentioned to him after we had begun negotiating, he did not make the mistake of asking what monthly payment I was looking for as opposed to what final sales price and interest rate was important to me.

CARLAPALANK

Sep 17, 2015

The salesmen are friendly, informative, and very helpful. The car purchase was very comfortable and not at all intimidating. They honored a coupon to give me more for my trade-in and offered several discounts on the new vehicle. I compared offers and experiences with two other dealers and Annapolis was the best by far.

JASONJOHNSON13

Sep 16, 2015

Everyone was great! Very satisfied with whole experience and, especially, my new Sonata! Will definitely refer friends to Annapolis Hyundai for new and used cars; as well as service.

erincasteel

Sep 15, 2015

Every person I dealt with was very accommodating and really nice. Malcolm was my sales person and really wanted to help me in any way he could. Would recommend and buy from them again

DLYNN1957

Sep 15, 2015

Wonderful dealership. Scott the salesman listened to my needs and got me what I wanted. Anyone looking for new car should check them out. Wonderful Service!

GOINFORAWALK

Sep 14, 2015

It was fantastic. Salesman was efficient and thorough. Financial part was also very well done. My experience all around was fast, efficient, thorough, and was the best showroom experience I have ever had.

AMBER.MILLS

Sep 10, 2015

I had an absolutely amazing experience working with George. He was so patient with me while I made my decision, being my first car I've ever purchased I didn't really know everything. He explained things to me, gave me all my options and pretty much put everything in black and white for me. He was a pleasure to work with and made me feel like he had my best interest at heart. Thanks so much George!!

happy camper

Sep 8, 2015

My visit at Annapolis Hyundai was amazing. No one came running outside to run me over with sales pitches. I strolled around for a while and walked inside and several salesman were attentive but not attacking me. I asked at front desk. Which came to find out that i knew the women at the desk. She is my neighbor and just was elated about me visiting. I was directed to a nice young gentelman. I visited atleast 6 other dealerships and was not satisfied with service and or quality of vehicles.

amercill

Sep 8, 2015

The overall experience was great! Malcolm was very helpful and easy to talk to and ask questions about the vehicle. He really made the experience at Annapolis, and my decision to purchase that much easier.

SCOTTJSHEPARD

Sep 7, 2015

We had a great experience while buying our 2016 Elantra. Both the salesperson Paul Brookman and sales manager Shawn Ritter provided exceptionally professional customer service. We couldn't be happier with the car buying experience at Annapolis Hyundai.

AAFD1248

Sep 6, 2015

Good experience. Shawn was great. Finance staff was great. Car is great. And we really liked the atmosphere there at Annapolis Hyundai. Thank you much.

LENORH4

Sep 3, 2015

I knew I wanted a new Hyundai Elantra, I spoke to Scott on several occasions and he worked to find me the exact car I wanted and had it ready for me when I arrived.

grobb

Sep 3, 2015

My sales person was Shawn Lagundo. This was my first time purchasing a vehicle. Shawn made the experience very pleasant. He was knowledgeable about the vehicle and made the transaction process smooth. I got to meet Shawn Olsen the Sales Manager. He was very professional and friendly. The Business Manager, Kenneth Pursley made all of the financial paperwork easy to understand. What a team!!! I will definitely recommend them to friends and family for purchasing a vehicle.

Grobb

Sep 3, 2015

My sales person was Shawn Lagundo. This was my first time purchasing a vehicle. Shawn made the experience very pleasant. He was knowledgeable about the vehicle and made the transaction process smooth. I got to meet Shawn Olsen the Sales Manager. He was very professional and friendly. The Business Manager, Kenneth Pursley made all of the financial paperwork easy to understand. What a team!!! I will definitely recommend them to friends and family for purchasing a vehicle.

Hard to say Yes

Sep 2, 2015

Mr. Brookman should receive an award for handling my husband with calmness. My hubby can be hard to handle, but Mr. Brookman did it and got him to buy a car! He left the house with my son and said I'm only looking and will not buy a car today. He walked in and told Mr. Brookman, "No, no, no, I'll go somewhere else, I'm leaving," and so on. NOT an easy sale, but at the end he said Yes to the car. Mr. Brookman was calm, easy and kept smiling. Wow. I will recommend Mr. Brookman to friends especially those with husbands like mine.

Jacob4592

Aug 31, 2015

Went to buy my first car and was helped in every way possible and given the lowest price they could give me. Everything was taken care of for me and I could not have asked for a better experience. If you need a new car come here and ask for Paul.

Alliekat2014

Aug 25, 2015

I had such a great time buying my first 2012 Hyundai Sonata hybrid! It came with a great package and they actually listened to my wants and needs! Scott handled helping me find the perfect car for me! He really made my first car selling experience top notch! Immediately as I drove into the dealership everyone gave me superb customer service! And as I first met Scott he showed me the car and told me all the ups and downs of the car. He was very honest and helped me out a lot! The manager was also great along with the business side. I had a great time and I highly recommend buying a car from Annapolis Hyundai!!!! BTW my certified pre owned car was superb and I'm still lovin it!

JAZZYDEE04

Aug 20, 2015

My overall buying/leasing experience was an exceptional one..Mr Trey Wilson was very patience with me, explaining the pros and cons of leasing vs buying, making sure I got exactly what I was looking for and in the price/payment that I wanted to stay within. He was very professional and courteous, going the extra mile to make sure my family (from out of town) was very comfortable while I attend to the final financial and paperwork...

BRANDY.LYNN130

Aug 19, 2015

My car purchasing experience at Hyundai Annapolis was absolutely flawless. I will highly recommend not only the dealership but my salesman Scott Kinsley to my friends and family. Ellis was also fantastic. He took me for the test drive and did a great job explaining the features along the way.

PeterV

Aug 17, 2015

My brother had recently purchased an Equus from Annapolis Hyundai and was impressed with the value and the dealership and suggested that I at least look at their offerings. I met with Malcolm who asked me questions about my situation and what I was looking for. Once he had an idea about my needs, we looked at some cars on the lot. I was short on time that day and said that I would be back once I got back from traveling. Before I went back, I went to the Hyundai website and built my dream car. When I looked at the dealer inventory button, I realized the dealership had a fully loaded Santa Fe Sport Ultimate on the lot. I went back to speak with Malcolm and showed him the inventory number and he found it. We took it for a test drive and I was very impressed with the handling. With all the options in the car, I couldn't ask for anything more. Malcolm explained all the options and did a great job of checking on any rebates available. I was sold. While waiting to see Kenny Pursley, the finance person (who worked with me to get a loan to meet my needs), Malcolm gave me a tour of the dealership and introduced me to the service staff. He even set up my Blue Link app on my phone and tested it out. Everyone at the dealership greeted me with a smile and made me feel welcome. I tend to keep my cars so I opted for an extended warranty and extended maintenance agreement. I am very happy to be seen in an eye-catching Santa Fe Sport and love everything about it. Everything about this purchase was satisfactory and I feel very welcome as a new member of the Hyundai family.

PeterV

Aug 17, 2015

My brother had recently purchased an Equus from Annapolis Hyundai and was impressed with the value and the dealership and suggested that I at least look at their offerings. I met with Malcolm who asked me questions about my situation and what I was looking for. Once he had an idea about my needs, we looked at some cars on the lot. I was short on time that day and said that I would be back once I got back from traveling. Before I went back, I went to the Hyundai website and built my dream car. When I looked at the dealer inventory button, I realized the dealership had a fully loaded Santa Fe Sport Ultimate on the lot. I went back to speak with Malcolm and showed him the inventory number and he found it. We took it for a test drive and I was very impressed with the handling. With all the options in the car, I couldn't ask for anything more. Malcolm explained all the options and did a great job of checking on any rebates available. I was sold. While waiting to see Kenny Pursley, the finance person (who worked with me to get a loan to meet my needs), Malcolm gave me a tour of the dealership and introduced me to the service staff. He even set up my Blue Link app on my phone and tested it out. Everyone at the dealership greeted me with a smile and made me feel welcome. I tend to keep my cars so I opted for an extended warranty and extended maintenance agreement. I am very happy to be seen in an eye-catching Santa Fe Sport and love everything about it. Everything about this purchase was satisfactory and I feel very welcome as a new member of the Hyundai family.

Christer

Aug 17, 2015

It was easy to buy this car. The staff was friendly and not pushy. We have had a Hyunda from the same dealiership previously and the service is good as well

sig

Aug 15, 2015

On a whim, while we were having lunch in Annapolis we decided to take a ride to a couple dealerships on west street to look at mid-size SUV's. Our first stop was Acura where we test drove the MDX and the next stop was Annapolis Hyundai where we wanted to look at and drive the Sante Fe. Paul met us as we entered the showroom and it was great from there. He showed us the various options available, was extremely knowledgeable about all the features, the pros and cons and being a Sante Fe owner himself made us very comfortable with all that we were hearing. We found a 2015 that we wanted to test drive and while we waited in the vehicle Paul quickly took care of all the license details and moved two cars all in less then 10 min - and we were off. We were very interested in the car and wanted to understand a buy option and a lease option, and because we came in on a whim and we had another appointment Paul quickly worked with his manager to provide us some pricing we could consider over the weekend and be back on Monday morning when we had more time to work on a price that we were all happy with. We came back in on Monday morning and worked with Paul until we arrived on a lease price that worked for all. The rest of the process went very smoothly and by the end of the day I was driving away in my new Sante Fe and very please with our whole experience with Paul and the rest of the team !! Oh and this is the second Hyundai we have purchased here and our previous experience was great as well !!

dormursnyder

Aug 11, 2015

I have no negative comments about the dealership. they all did there job and got me the color of car that I wanted. the receptionist was very helpful.

RCBIES1

Aug 10, 2015

Took delivery of my new Equus a few weeks ago. Chris Zook and the Annapolis Hyundai crew made it a simple and enjoyable process. Chris ws patient and took the time to go over all the features with me. I will recommend them to anybody looking them to buy a vehicle.

Whitney523

Aug 10, 2015

I am so happy that I was able to work with Paul Brookman in the process of purchasing my first vehicle. His efforts helped the process move quickly and also helped me in the long run. He asked my family to trust him and we did, we are very happy that we chose to. I drove away from the Hyundai dealership with a huge smile across my face driving my dream car . I owe Paul a humongous thank you, without him I believe that I would not have been as happy as I am today. I strongly encourage anyone looking to buy a vehicle from Hyundai to work with Paul, he truly has the customers best interest at heart . Thanks again Paul :) your efforts are greatly appreciated .

LPINSKI

Aug 9, 2015

Scott was very helpful and friendly he worked with the Auto Buyer from the Teachers Federal Credit union to deliver my vehicle within one day.

SOPHIECHOOVER

Aug 7, 2015

Excellent staff, great experience, very clean and organized facility! I could not of experienced a better sales person to have purchase this vehicle from, perfect experience!

TMARTINI28

Aug 5, 2015

Scott and Sean were on point with customer service. From the moment I walked in, I felt like I was their priority. They handled my purchase with ease and a great knowledge base. They are the true definition of professionalism and customer satisfaction.

AMYHANLEY100

Aug 4, 2015

I had a horrible experience with another Hyundai dealership. That person kept trying to tell me I didn't need the car I wanted ("but you are so short, you don't need that car"), talking me out of options I wanted ("you don't even need AWD"), wouldn't let me drive the car I wanted and would not talk numbers without my husband present ("Is your husband allowing you to buy this car?")(He REALLY said that!)I had a totally different experience with Annapolis Hyundai! Paul was awesome. I didn't feel pressured. I walked out feeling I got a very fair price. I got a car I loved (the size and options I wanted!). I would definitely recommend others to go see Paul! His approach to "selling" me a car was more like a good friend discussing cars with me. I will definitely go back!

TOMGOOD301

Aug 3, 2015

Everyone was always very professional, polite, and courteous. The car was immaculate when I picked it up and I am very happy with my new Santa Fe.

FIREFLYSALON5

Aug 3, 2015

I have never found the experience of buying a car a pleasure but I like to have a newer car so it's something I go through everything 3 or 4 years. My experience with Hyundai and Annapolis Hyundai has been better than any other dealership I've dealt with. I liked my sales person right away. The show room has snacks, drinks and a TV so that helps as I always seem to be there during dinner hour! The service dept has always been on time and kept me informed and that's nice since I do not want to be without my car one hour longer than needed. I have and will continue to buy another Hyundai and send my friends in.

KCORDONE

Aug 3, 2015

We purchased a car from Paul Brookman back in 2012. Then, we just purchased another car from him a few weeks ago and we would definitely purchase another car from him. He's knowledgeable, friendly and truly is the best sales person we've ever worked with when purchasing a car!!

happy customer

Jul 31, 2015

Our salesperson, Malcolm, was knowledgeable and very personable. He made the whole car buying process enjoyable and fun! I would recommend Annapolis Hyundai to family and friends who desire a stress-free, positive buying experience.

WINKLE69

Jul 29, 2015

Very Good, I am both happy and impressed with my new car. I have told my friends and they think the car is great and would consider a Hyundai as there next veh.

LOVEMYBOYS327

Jul 28, 2015

Really fun and exciting not a stressful ordeal at all. Shawn Lagundo is an awesome sales person and I love my new 2016 Hyundai Elantra!

MColclough

Jul 27, 2015

I recently purchased a 2016 Hyundai Santa Fe Sport. The salesperson Paul Brookman was extremely helpful and knowledgeable about the car. Just a pleasure to speak with! We did not feel pressured at all. He worked out a really great price with his manager. George was wonderful to deal with. And, Terrance did an outstanding job on the detailing of the car. Overall, I was extremely satisfied with the level of service and I'll be back again!

caric

Jul 27, 2015

I recently purchased a 2016 Hyundai Santa Fe Sport. The salesperson Paul Brookman was extremely helpful and knowledgeable about the car. Just a pleasure to speak with! We did not feel pressured at all. He worked out a really great price with his manager. George was wonderful to deal with. And, Terrance did an outstanding job on the detailing of the car. Overall, I was extremely satisfied with the level of service and I'll be back again!

Charlene

Jul 26, 2015

As soon as I walked up to the dealership a young man with greeted me with a warm smile. Malcolm Freeman is friendly, professional and knows his cars. He helped me thru an experience that I usually dread. The hardest part was letting go my old car. The managers introduced themselves to me as we would come to the next steps . It was a smooth process. I would highly recommend this dealership and I love my new ride, the Tucson.

Steve725

Jul 25, 2015

I had the best car buying experience I've ever had and I've bought a countless number of cars. Annapolis Hyundai and Paul Brookman, my salesman, were fantastic. Extremely thorough explanation of the Santa Fe I bought by Paul. Absolutely no pressure sales tactics on his part or Shawn the sales manager. They really respected my knowledge of the pricing of the vehicle and so the deal negotiation lasted 15 seconds. Paul was just simply the best salesman I've ever dealt with. The process always goes better with sales people when you yourself are thoroughly informed on the pricing of the vehicle - it makes the difference between buying a car and getting sold a car. These guys totally got that and I will be a repeat customer as a result. Go there and ask for Paul Brookman!

dthorn

Jul 23, 2015

Trey and Shawn were very easy to work with and worked hard to get the exact car we wanted (price, color, options). This car was being bought by my 20 year old son and the experience was great. They were very accommodating by staying late to complete the transaction due to my son's work hours. Thank you.

dthorn

Jul 23, 2015

Trey was very easy to work with and worked hard to get the exact car we wanted (price, color, options). This car was being bought by my 20 year old son and the experience was great. They were very accommodating by staying late to complete the transaction due to my son's work hours. Thank you.

FEARLESSBABY313

Jul 22, 2015

Everyone was very helpful and patient, They answered all of my questions in ways that were easier for me to understand. Everyone was so sweet and didn't make you feel pressured or rushed. I would highly recommend them to everybody!

sburley

Jul 20, 2015

My Fiance and I had looked at multiple vehicles prior to Hyundai, From the minute we walked in we were greeted I did not feel pushed nor rushed into buying a vehicle. We were able to purchase a brand new 2015 Hyundai Santa Fe Sport SUV, all with the help of our salesmen Paul Brookman. As everyone knows buying a vehicle can be very stressful at times, finding the right package for the right price, We were able to get everything and more. Paul narrowed our search down to the right color with all the bells and whistles. Im excited to be proud new owners of a Hyundai, and I could not do it without the help from hyundai and Paul! Thanks again!!

prushinski2015

Jul 19, 2015

We purchased a new 2015 Santa Fe Sport at Annapolis Hyundai. It was our third vehicle purchased at this dealership. As always it was flawless and was an enjoyable experience. I called the day before and had requested to speak to a salesman; Paul Brookman answered the call and worked with our schedule making an early morning appointment. He was upbeat at the time he scheduled the appointment, met us at the door as we arrived at the dealership, offered us coffee or something to eat/drink, and made us feel at home. Paul worked with us to provide our wants/needs/wishes. He searched inventory and showed us the perfect vehicle. He worked with us on pricing and our trade-in and made it work. He was exceptional!Thanks you Paul! We feel we have made a new friend. We love, love, love our new Santa Fe Sport. Sincerely,Bob & Evelyn Prushinski

DOUGTERP

Jul 18, 2015

The entire process from initial questions, test ride, negotiations, etc. was very professional. I recommend stopping by Annapolis Hyundai to give them a chance to sell you a car that will fit your needs.

JSHIRK2002

Jul 17, 2015

George, thank you! You and the team of Hyundai employees provided such a wonderful car buying experience! You answered my questions so patiently and thoroughly as I compared the Hyundai Elantra to other brands that interested me. The car drives like a dream and you provided a thorough review of the systems and safety features as well. Thanks for the straightforward and honest negotiation process, too. I am very happy to recommend this dealership and the Hyundai Elantra to anyone looking for a well-designed, beautifully made car.Jean S.

MUSTAPHAMAHDI.II

Jul 16, 2015

1st off let me express my favorite part about my Hyundai of Annapolis experience! The stress free, non haggle, personable experience they gave me was amazing! Chris is honest, prompt and pays attention to the needs and wants of his guest(s)/customers. I was in and out of there (With my new car off the showroom floor) ?????? in 2hrs tops! I LOVE the Hyundai of Annapolis experience, get your next car from them today!

thomas.cutler

Jul 16, 2015

Annapolis Hyundai has treated me better than any car dealer I have ever dealt with. I really like the cars but it is the dealership that keeps me coming back (on my third car).

INFORED25

Jul 14, 2015

Did a great job, had no problem helping me find the car a I wanted an getting it to a price that we both could agree on...in short an awesome experience

Manny0611

Jul 14, 2015

Great people with great experience, everyone treated me very well and very respectful.They all took the time to make me feel at home. It's nice to be part of the family. Wish to thank them all.

ablex

Jul 14, 2015

They lie about the price, disgusting service !Rude and disrespectful! Shawn Olsen who is the manager of the store was very unprofessional. The finance staff and sales staff are not on the same page

salesdealershipco

Jul 13, 2015

Literally the best experience I could ever have at a dealership. Paul Brookman and Shawn Ritter really went above and beyond. I was looking for a new Hyundai Elantra and wanted certain colors. They didn't have the color I wanted so I gave them a list of my top favorites. They weren't sure they had the colors I was looking for anywhere so they immediately got on the phone to track one down. We worked out the finances that night and the next day when I came to pick up the car it was the EXACT colors I was looking for and the EXACT price I wanted. Paul Brookman was so easy to deal with and he gave me tremendous service and literally everything I asked for. His sales manager Shawn Ritter also went above and beyond. I bought a new car 2 years ago from another dealership. I rate this experience a 10/10 where as the one 2 years ago gets a 5/10. Dealerships tend to act like they want to give you what you ask for but this dealership actually shows you that's what they're going to do.

Jim DeMarco

Jul 10, 2015

My new car buying experience with Paul Brookman was the best. He met me as I exited my vehicle and we began a conversation about what I was looking for. Paul was very friendly and his attitude was low key, no pressure at all. I had researched the Sonata Limited and new what this car was selling for and what a fair price would be. After a test drive I was very pleased with the car and told Paul I was definitely going to purchase the car that day if the price was right. There was no haggling, Paul's offer was pretty much what I had in mind and according to TrueCar.com I paid about $700 below the average selling price, which I was very pleased with. My experience with Paul was very pleasant and I would recommend him to my family and friends or any one who is looking for Hyundai.

CHIROSW

Jul 7, 2015

Love my new accent hatchback. I picked the gray color.this time and couldn't be happier. So much more room in the hatchback. Will be purchasing again from Annapolis.

carrieb2015

Jul 6, 2015

I had a 2013 Hyundai Sonata and traded it for the new 2015 Sonata limited. Malcom was a pleasure to do business with! I have never had a better buying experience! Everyone of the team members that I worked with were very professional and helpful.

MegD

Jul 2, 2015

My experience purchasing my newest vehicle was actually a positive one for the most part. Management worked with me on a few things and in turn I did my best to ensure they reached their target for the month. They claimed they even sold to car to me at a loss. The only issue during the buying process was that they showed the vehicle to me before it had been detailed and was extremely dirty and stained inside. I'm not sure if the assumption was that I wouldn't be bothered by this or if they weren't but I almost considered backing out on the purchase at the last minute. However, they were kind enough to promise to thoroughly detail the following day when I brought the vehicle back for tags and to finish the deal. Here is where my review for them goes sour. I brought my three year old with me to wait, no problems, the service was relatively quick and that was appreciated. However, being mildly distracted by said three year old and I feel purposely distracted when being shown the freshly detailed inside of my vehicle, I missed the cracked, scraped and broken mirror housing on my rear view passenger side mirror. Half way home, I noticed the missing piece. Now I'm almost positive I would have seen this the day prior being I was mildly OCD inspecting the car and that they wouldn't sell something with obvious damage, maintaining a reputation and all. My house is separated and has a drive way so I know it didn't occur at home. As soon as I arrived, I snapped and sent pictures to the person who'd helped me with my sale. I told him I knew legally I couldn't prove they damaged my car during service but rationally, I didn't do this. I even asked what the price would be for them to fix it or where they'd recommend going in hopes that they'd have the decency to make an offer to repair if not for free but at discount. A day later I get a phone call from the same salesman not only saying I shouldn't look to have it fixed there because it's a different make than what they specialize, but that those kind of fixes can run expensive. So not only did they damage my mirror housing, but furthermore insinuated it would be an expensive fix- rubbing my face in the fact. And to further the blow, asked me if I still wanted to bring another potential customer in to look at a vehicle they have in stock. Beyond offensive. All this being said, I have no plans to return there and will make sure to spread as much knowledge as I can about what these people do, possibly out of spite? Regardless, this event soured the entirety of my buying experience that may have otherwise sparked another purchase from my household alone.

LMCCLUNG1990

Jul 2, 2015

I didn't think I was going to buy a new car when I went to look at the Elantra Sport, but after talking to Shawn Lagundo and the manager Shawn I was able to get my payments where I felt comfortable at. I love my new car and I'm very pleased with my Hyundai experience!

XCALI3UR

Jul 2, 2015

Annapolis Hyundai & George Sparks....I cant say much other then perfection and flawless time management and execution. Worked out a great deal i couldnt pass up... Thanks...!I will be a returning customer and will let others know about this dealership.

insulted

Jul 1, 2015

Purchased the service plan for a leased car in 2011; learned later it only covers oil change and tire rotation. Despite requests to adhere to the coupon, they consistently do more service. Last week the charge was in excess of $700. I approved a $299 brake repair. They independently did a 30,000 mile tune-up for $400+. Bryan's response to my shock was , "we can put the old parts back". My lease is up in a few months; given issues with service I'd never get another Hyundai!

MAJOHNSON22322

Jul 1, 2015

In the past I have had a lot of negative experiences with other dealerships (some of other brands) but this Hyundai dealership is fantastic in terms of both the service and the selection of vehicles available.

laceyhmd

Jun 27, 2015

Ok, cheesy review title, but I don't write these often.Today I began a new car search and started at Annapolis Hyundai. I have been intrigued by the Hyundai models and wanted to check them out in person. I was immediately greeted by Chris Zook. Chris was very friendly, helpful and knowledgeable. He helped me compare a few versions of the Elantra and go for a test drive. Chris was full of information and answered all of my questions. After monopolizing Chris's day, George Sparks stepped in to expedite my closing and allow me to leave with my new Elantra Limited sooner. I interacted with many others during the day and everyone was friendly, jovial and helpful. I was there longer than most, due to my own questions and the models that I wanted to review, but my rainy Saturday was lighthearted and jovial and concluded with my leaving with a beautiful new Elantra.I highly recommend Annapolis Hyundai, Chris Zook and George Sparks.

Newcarhappy

Jun 26, 2015

I was nervous going into the process of buying a car but was immediately out at ease and I am incredibly happy with my experience here with Shawn Lagundo. I did not feel pressured and felt comfortable that I was getting a car that fit my needs, both aesthetically and financially. I will absolutely give this dealership my business again. Everyone in the office was personable, friendly and knowledgeable which all helped to keep my comfort level high.

TRACEY.D.GEARY

Jun 26, 2015

Chris Zook was my salesperson and I will recommend him and this dealership. I received the best customer service and experience and plan to return.

ETS145

Jun 25, 2015

My experience with Annapolis Hyundai was excellent. Throughout the entire process, I felt that my buying needs were taken into account, and I was assisted in finding the make/model I wanted without the sales pressure often experienced at other dealerships. I appreciate all the help I received from Chris, Scott, and Donna.

JOCAHO

Jun 25, 2015

The car speaks for itself (sonata 2.0 turbo) the salesman was great not pushy at all but very informative everything was explained perfectly and the GM even introduced himselfI highly recommend Annapolis Hyundai not only for their selections of cars but the service to the customer so much so I took a friend 2days later that bought a car as well

nik120678

Jun 23, 2015

This was my first time buying a new car and I'm so happy this is the dealership I came to. Malcolm was down to earth and at no point did I feel pressured to buy something. He let me pick what I wanted and then worked with me to make sure I got into the vehicle I wanted. I will definitely recommend this dealership to all my friends and family and when I'm ready to do it all over again I will be back.

TODDL38

Jun 23, 2015

I have bought 2 cars here and both experiences have been great. They are friendly and do not pressure you. They really try to make sure that you get the car that meets your needs.

CRXPHANTOM90

Jun 18, 2015

Great place to buy a car. I would recommend it to all my family and friends. As long as Annapolis Hyundai is around that's where I will be buying all my cars from.

ELYNNSTER51

Jun 12, 2015

dealership spent time and effort in finding the right vehicle for my growing family. They let me test drive the vehicles that I was interested in and we decided together that the Tuscon was the right vehicle for my family and I.

oswinkle,d

Jun 9, 2015

It was my first time at Annapolis Hyundai and my first Hyundai, my salesman was very good and I would recommend both him and the dealership to anyone.

ROBFLYNN56

Jun 2, 2015

Great experience buying a new vehicle. Very helpful and I enjoyed working with the staff. My car is great and i will enjoy driving it for a long time. Thanks Annapolis Hyundai.

DJSANCH

Jun 2, 2015

My husband and I have purchased 5 new vehicles from Annapolis Hyundai and we will continue in the future. The sales, finance, and service staff are the best! They make me feel like family. They're very professional and very friendly. I cannot imagine going anywhere else.

SALERNOE06

May 29, 2015

Shawn Lagundo was extremely professional and a pleasure to work with compared to most salespeople that we have had the unfortunate pleasure of dealing with. He reached out to me after an online inquiry about a new car and from beginning to end and afterwards he has been in contact to make sure that everything is to our satisfaction. Annapolis Hyundai was very understanding of our situation and played no games, they gave us the best price they could right off the bat and no playing around. We are very pleased with the service that we received with this dealership and will highly recommend purchasing vehicles from them in the future. We felt like a person and not just a sale like we had with Pohanka Hyundai which we will NEVER recommend or purchase a vehicle from.

CASEYNEST

May 21, 2015

We had a great experience. Everyone was friendly and knowledgeable, not pushy like a lot of other salespersons. We got follow up calls to see how we liked the vehicle and if we had any questions. We were told to stop by anytime if we needed help with anything.

Jonathan

May 18, 2015

I recently purchased a vehicle from Annapolis Hyundai. Due to my work hours, a family member worked with Chris Zook to find me a vehicle that was both reliable and affordable. He went above and beyond my expectations with his patience and understanding of my situation. This made the car buying process extremely easy and fairly quick. The overall service was excellent, and I am very satisfied with my experience at Annapolis Hyundai.

NeededAdvice

Apr 27, 2015

My fiance and I are moving out of Annapolis soon and were planning on leasing a car in our new city. We were told to stop in at our local dealer and test drive/make sure we liked the car. We were greeted warmly and set up with a salesman. George Sparks was incredibly understanding and honest with us. We knew he stood to make nothing off of us and so did he, but he provided excellent advice and guidance anyway. We are both first time lessees and he was more than willing to offer advice for us once we get to the other dealership. We cannot say enough about how much he put us at ease and helped out. This is truly a great dealership and well worth your time. Ask for George!

Lilianni25

Apr 10, 2015

Malcolm Freeman went above and beyond to find me a car within my price range and the car that I wanted and felt comfortable with!! thank you Malcolm

Tanya S.

Apr 7, 2015

I have received excellent service from the Annapolis Hyundia team including Salesman Chris Zook. It was worth trading in my old Hyundia!

eddieartiste

Mar 20, 2015

Excellent service. I felt as if Annapolis Hyundai (Malcolm) was more interested in satisfying my needs than getting the sale. It was quite refreshing. Never did I feel I was being pressured into making a decision that I was iffy about. We were able to reach a price that was fair and the people were very personable. I'd recommend Annapolis Hyundai hands down. Thank you guys! It was a great experience.

Jennifergibson

Mar 20, 2015

I walked in Annapolis Hyundai yesterday with my husband expecting to receive the stereotypical type of service that we all think of when we think of a car salesman. You know! The very aggressive type and who's only interested in making his dollar rather than being genuine and just wanting to make sure that the customer is more knowledgeable about his product. I look at car salesman differently now since I met Malcolm Freeman at Hyundai. He greeted my husband and I outside of their facilities with the biggest smile and held a great conversation with us before even mentioning anything about Hyundai. We almost forgot that we came to look at cars. Lol Malcolm was very honest informing us that he is still new to the company but you wouldn't have thought that from all of the information he already had down pact. Even though we did not purchase a vehicle yesterday Malcolm definitely earned our business when we are ready to make that big decision. By the time we left Hyundai we were more knowledgeable about their product. You want to be comfortable and have a great time while purchasing your new car? Go talk to the new guy Malcolm. Hahaha He's great!!

Jaclyn May

Mar 17, 2015

My husband and I just purchased a 2015 Hyundai Sonata from Chris Zook. We really enjoyed working with Chris. He was professional, helpful and took a laid back approach to the sale, no pressure! He made sure I had exactly what I wanted and I was walking out happier then ever and he definitely accomplished that. He set up my phone connection and informed me that if there was anything me or my husnand needed to feel free to contact him any time. I will definitely recommend him to my friends and family members who are in need of a vehicle. We hope to work with Christ next time!

4beards

Mar 17, 2015

Just purchased the Hyundai Santa fe limited. With Malcolm freeman as are salesman, Malcolm provided top notch service and was eager and was willing to go the extra mile to ensure that everything went smoothly and that we got exactly what we wanted. Will definitely be suggesting him to anyone looking buy a car....thanks Malcolm!!

ktj2023

Mar 12, 2015

I saw one particular vehicle online through this dealership but could not negotiate the right price for my liking so I chose to move on to another dealership. Malcolm called me back about 30mins later with other cars I might like, which ultimately was the car I bought later that day. He didn't try to rip me off or sell me any BS but rather he worked with me to get me the best deal for my dollar. I'm more than satisfied with my Genesis!!! I'm riding luxury with my Genesis baby! Can't tell me nothing! Thanks Malc! Go see Malcolm!

Boogie

Mar 11, 2015

That man really looked out for me. This is my first car and I am very appreciative for the help I recieved . I would recommend everybody for that place.

beav1952

Mar 9, 2015

Explained to George that we were visiting from out of state and not interested in buying but he was more than helpful and went way above everything I expected. If I was living in the area I would definitely go back to this dealership and work with George

Flashflood

Feb 27, 2015

George and Donna are as good as you can get! Best experience I've ever had buying a car!!!!

Rusk014

Jan 31, 2015

I recently bought a 2011 Hyundai Elantra from Annapolis Hyundai and it was the best car buying experience of my life. Scott Kinsley (salesman) was the most patient, thorough, and at the same time entertaining sales person I've ever dealt with....and the most resounding compliment I can give...his presentation was authentic and sincere. He wanted me to get into a car that met my desire to move into a newer quality car and at the same time not ignore my financial constraints. I originally told Scott I would be at the dealership to test drive the car early afternoon. However, I didn't get there until early evening and he was still there waiting patiently. I asked Scott how he knew I would show up...he responded because "you told me you would". Shawn in finance was amazing...especially getting me a great rate for a used vehicle and George was exceptional rolling through the paperwork and making me understand everything at the same time. It was almost like I had known these guys my whole life. We laughed and joked about sports, current events, and life...to the point where I forgot at one point I was doing a business transaction. Point blank, when you're making one of the biggest purchases of your life and you walk out feeling it was a rewarding and FUN experience to boot, that says something special about the place where you did business!!!! I want to thank the folks at Annapolis Hyundai....(Janet and Jan at the front desk included). I will always encourage anyone I know who's looking to purchase a car in the Maryland area to go see Scott Kinsley and the peeps at Annapolis Hyundai. They won't steer you wrong!!!!!!

CHET

Jan 27, 2015

I BOUGHT A 2015 HYUNDAI SONATA LIMITED FROM THIS DEALERSHIP IN DEC. HAD A RECALL FOR THE BRAKE CALIPERS, THEY CHECK THE BRAKE CALIPERS AND EVERYTHING WAS OKAY, AND THEY WASH AND VACUMED MY CAR, SERVICE PEOPLE WERE REALLY ON TOP OF THERE GAME, WAS IN AND OUT WITHIN A HOUR. KEEP UP THE GOOD WORK. MY SALES PERSON WAS GEORGE SPARKS, ONLY THING I DIDN'T HAVE WAS THAT MY WINDSHIELD FLUID WASNOT TOP OFF BEFORE PICKUP. MINOR THING. THANKS AGAIN

jprice

Jan 27, 2015

We recently dealt with Scott Kinsley at Annapolis Hyundai to purchase our new vehicle. Scott was there every step of the way, making our purchase a informed and pain-free decision! Our purchase could't have gone more smoothly. I would recommend this dealership to anyone in the market for a new vehicle.

Jenn

Jan 26, 2015

I bought my first car on 1/24/15 - a 2015 Hyundai Elantra SE from Hyundai Annapolis and was assisted by Chris Zook. I would like to commend him especially for his excellent service, friendliness, and like-ability. Chris answered any and all questions I had as a first time buyer and was a great communicator. I ended up buying the car the very first day I came in. He has even followed up afterwards, already, to see how I am enjoying the car. I would highly recommend you come in and see him.

jedaniels123

Jan 26, 2015

I bought my first car on 1/24/15 - a 2015 Hyundai Elantra SE from Hyundai Annapolis and was assisted by Chris Zook. I would like to commend him especially for his excellent service, friendliness, and like-ability. Chris answered any and all questions I had as a first time buyer and was a great communicator. I ended up buying the car the very first day I came in. He has even followed up afterwards, already, to see how I am enjoying the car. I would highly recommend you come in and see him.

Angela Srovel

Jan 15, 2015

Shawn really went over and beyond to find me the perfect car! Yes, I bought a TUCSON LIMITED with TECH PACKAGE!! While this car was not available locally he found me the car that was just perfect for me. This car is FABULOUS! Got the white with brown interior. Love it! Chris Zook went over all the options since Shawn could not be there. Both extremely helpful and would definitely recommend them. Donna in Finance was great to work with.

Dave and Janet Ewing

Jan 3, 2015

We just purchased an almost new car from Chris Zook. We were completely satisfied with him, the sales manager, and the business manager. Everyone was a joy to work with. They had the perfect combination of our best interests, and attention to our wants, without any hard sell. Even the next day they gave us lots of time helping set up the electronics and our phones. Thank you all. Dave and Janet Ewing

Sandy P.

Dec 15, 2014

My husband and I just purchased a 2015 Hyundai Sonata from Chris Zook. We really enjoyed working with Chris. He was professional, helpful and took a laid back approach to the sale - no pressure! I was especially impressed with his demeanor during the final walk through. He set up my phone connection and offered all the time in the world to go through our questions and initial concerns. We don't buy cars very often, but we hope to work with Christ next time!

Russtyb

Dec 12, 2014

8 weeks after car purchase they still do not have the hitch or cargo cover purchased and paid for. I have tried to contact both sales and service by phone, email, web site message and web site chat but have received zero response. I suspect there is something seriously wrong with the overall management of this dealership.

mjfa0824

Nov 22, 2014

"I bought my Hyundai Accents SE from Hyundai Annapolis and was assisted by Ellis Tinsley. I would like to commend the team for their excellent service. I am a very busy person and don't have much time to answer phone calls hence my request to communicate via e-mail. Ellis was always prompt in responding to all my e-mails and was very thorough in explaining details of things that are unclear to me. Even after I got my car, he assured me that I can always call him for assistance which is a very good after sales commitment to service. The Annapolis Hyundai team is simply awesome, from the receptionist to their manager and specially Ellis , all of them gave exceptional service. I would definitely recommend this Dealer to friends and families who are thinking of getting a Hyundai.

Diane & Jen

Nov 18, 2014

My relationship with Annapolis Hyundai started with their service department. Because I received such good service from Jacob Swain I decided to check out their sales team. The last experience I had purchasing a car made me feel like I needed to take a shower afterwards. Thankfully, no one at Annapolis Hyundai made me feel that way. If you want a no-pressure sales environment please check in with Annapolis Hyundai and work with Chris Zook. He's knowledgeable about the vehicles and loves to go on test drives! He'll even take the time to program in your favorite radio station just to make the test drive more enjoyable! Of course, the test drive is fun, the money part is not. Fear not though, Donna Tolley and the sales managers will make sure you get the best finance deal possible - even if it is not through Hyundai. Donna is wicked funny so you'll be laughing the whole time you are signing over all future paychecks. Other local Hyundai dealers may have flashy websites and gimmicks to draw you in, but Annapolis Hyundai will keep you as a customer for their service!

Jaki and Chris

Nov 16, 2014

We just recently purchased a Hyundai Santa Fe from Annapolis Hyundai and had a wonderful experience. Our sales person Chris Zook was very informative and quick to respond to our needs. We were able to get the best price to fit our needs and they were willing to help us obtain this rate. The entire staff from our sales person, financial consultant, service department, and both sales managers were top notch! We highly recommend purchasing your next new vehicle from Hyundai of Annapolis.

Beanie1425

Oct 29, 2014

I purchased CPO Elantra Limited. My salesman, Ellis Tinsley, was what really made the transaction so great. We discussed my priorities, and the options available within my budget. He kept in contact with me without being intrusive, and was able to find the exact vehicle I wanted. As a bonus, the dealership secured financing that was better than what my credit union was offering. When it came time to pick up the car, I was in and out in under an hour. I highly recommend Annapolis Hyundai and would encourage anyone to ask for Ellis.

dlciii

Sep 30, 2014

This was my first used car purchase. I called to get help on a car the dealership had. Ellis Tinsley was very helpful. He went out of his way to take pictures and get information about the car to me. The entire dealership was very helpful throughout the process. This dealer is highly recommended.

Nick Jones

Sep 22, 2014

Purchased a used vehicle. It was my first time purchasing a car from a dealership. Salesman (Ellis Tinsley) was helpful and not too pushy. I feel like I got great value and I'm happy with the vehicle so far. I only visited this dealership during my search because other local dealerships had poor reviews or lacked the deal I was looking for. I was happy that this dealership was able to accommodate me and not force me to take my business elsewhere.I was most impressed with the salesman's handling of my unique situation. As a young minority male without a well established credit history I expected the salesman and other members of the sales force to overlook me as a serious potential buyer or to try and take advantage me in some way. As soon as I had spoken to the salesman I knew that I would be treated fairly at this dealership and my business would be appreciated. I would recommend this dealership 100 times out of 100!I sincerely hope that Hyundai can continue to offer great service for the duration of my ownership of the car.

Jim0999

Sep 19, 2014

After several months of research I knew what I wanted in a new car, and had a good idea what would be a reasonable price to pay for it. Scott's response to my initial internet contact was timely and addressed what I was looking for, and the price offered was competitive, as well as complete and itemized so that there were no surprises or disconnects when I visited the dealership to test drive and move forward with trade and purchase. Scott took advantage of our early exchanges by email and phone, ensuring that we were able to work the details of the purchase and trade-in smoothly. Other members of the team also pitched and were a pleasure to deal with. I have been a satisfied Hyundai owner for 15 years, and I am really pleased to have found this dealership to work with - Jim

Carol Krumheuer

Sep 14, 2014

Jeremy has been a life saver for me. He has gone that extra mile to make my experience enjoyable. Jan, is another wonderful person.THANK YOU

carolyn rorer

Sep 10, 2014

Scott was so friendly and worked around my needs. He made this car buying experience as easy as it could get while being honest and communicating with me throughout the process. The price of the car was fair and the customer service was great so I would definitely recommend this dealership to others.

Anastasia0310

Sep 9, 2014

My experience was wonderful. Pete really listened to what I was looking for. The whole management team was wonderful in helping me find and take home a dream car. I purchased an Orange Hyundai Veloster Tech, and LOVE it!!! I call it pumpkin spice. If I ever need a new car or know anyone in need I will always go to them. They were fantastic.

Bryan and Paula Gordon

Aug 26, 2014

Our salesman Chris zook was awesome! He was courteous and knowledgeable about the vehicle. Everyone we came into contact with at the dealership was nice. I would certainly recommend this dealership to my friends! Bryan gordon

VBuyer

Aug 3, 2014

To anyone who is hesitant to deal with car salesman, head to Annapolis Hyundai now! They have completely broken the mold of the car buying experience in the best possible way! Their level of professional client interactions is impeccable. Don't think you can find honesty and integrity in a car salesman? I guarantee you haven't been here then. Thanks to Annapolis Hyundai I have a beautiful new car at a fair price. In short, awesome in every way.

VBuyer

Aug 3, 2014

We had such a terrible experience at a Hyundai dealership that I was greatly considering not buying a Hyundai at all. I decided to try one more and emailed this one despite being quite a distance away. From the very first emails to phone calls and finally buying my new car every single person at this dealership proved that you can have a respectful and professional car buying experience. They were straightforward, transparent and worked with us to find the exact car at the exact price we wanted. We felt valued and I highly recommend you make the drive here to buy a car. They offer exemplary customer service skills in every way and are truly a credit to the Hyundai corporation. Thank you because without this experience I would have missed out on what I know is going to be a great car!

gradyparson

Aug 2, 2014

Scott made buying my daughter her 2nd car painless and actually fun. He is honest and cares about his customers I will be back again.

Donna

Jul 31, 2014

Just bought a new Hyundai Sonata Limited. I was very impressed with our saleswomen Nicole. She was very helpful, patient and willing to let me test try a couple of vehicles. I ended up buying a beautiful car. Drew helped facilitate the deal and worked all the numbers, he was very pleasant and helpful. At the end, I worked with Donna, who always had a smile on her face, and she helped me understand the finance part of the deal. Overall a A+ team.

Bill A

Jul 25, 2014

I could not be happier with my new Elantra and the entire buying process. From Chris Zook's quick response to my initial email contacts until I drove my new car off the lot, everything went as smoothly as possible...and it was all painless if not fun. Chris was very knowledgeable and helpful in answering all my questions, showing me my options, and guiding me to choose the car that was perfect for me. Everyone at the dealership was courteous, friendly, professional, and helpful and willing to work with my particular situation. My new car has many features new to me and Chris was very thorough and patient in walking me through them and following up with a phone call a couple days later. I love my new Elantra and know I made the best choice in going to Annapolis Hyundai.

jn7.james

Jul 14, 2014

My wife and I had the pleasure of meeting a very unique salesman, Scott Kinsley. Scott provided us with one of if not the best automotive purchasing experience of out lives. Scott is very personable and detailed. The experience he has shows in every way. He provided us with the information we needed to make a quality choice. Since our purchase he has contacted us to see how things are going and to help with scheduling our first service.. The entire staff is remarkable. They treated my wife and myself with dignity and respect. Needless to say that Annapolis Hyundai has earned our continual business.

Ed 001

Jul 9, 2014

Yesterday evening 7/9/14, my wife and I spent some time at Annapolis Hyundai w/ Scott Kinsley the Internet Sales Consultant. Over the years we have purchased many cars, trucks and SUVs. If it was Scott's intention to provide us with "the best vehicle purchasing experience we've ever had" I'd have to say he achieved that goal. Scott is personable, well informed and easy to talk too. Yes we bought the car as he also provided us with an exceptional good deal.

Rose

Jun 30, 2014

I needed a new car as I had totaled mine. I looked online and was looking for a new car. I checked all dealerships for the best price and quality. I was not looking for a used car. My husband said to look for possibly a used car. I looked online at Annapolis Hyundai at SUV's and they had 2 used ones. We went there and as soon as we pulled onto the lot, I saw a Blue Hyundai Tucson and to find out, it was one of the ones that was online. I said to my husband that I really liked the way it looked. He went to get the keys so we could look at the inside and Chris Zook came out with him with the keys. What a GREAT person and what a GREAT vehicle. We went for a test drive and I ABSOLUTELY loved it. We then went inside and processed the paperwork. The next day, I was driving my 2011 Tucson home. I just love this SUV!!!! The financing staff and others got me the BEST financing and the payment is where I wanted it to be. I would highly recommend Annapolis Hyundai for anyone looking to purchase a new or used vehicle. I know, should I decide at a later time to get another vehicle, I would most definitely go back to Annapolis Hyundai. The buying experience was the BEST that I have ever had and I have purchased approximately 8 NEW vehicles from other dealers. The salespeople are the most courteous and they do look out for their customers. I love my Tucson and the warranty is out of this world. Great, great job Chris Zook and ANNAPOLIS HYUNDAI!!!!

Trudy

Jun 22, 2014

Buying my Santa Fe from Annapolis Hyundai was a comfortable and pleasant experience. Mr. Chris Zook was knowledgeable and courteous. When the car I wanted was not on the lot, they got it for me the next day. The service and buying experience was excellent. I give Mr. Zook and Annapolis Hyundai an A+.

Little Sassy Genesis Girl

Jun 20, 2014

Chris Zook is the man plain and simple. I called him after a horrible experience at Laurel Hyundai (they live up to their BAD reputation let me tell you). I told Chris from the beginning I was a very demanding customer and wanted the deal done ASAP. He jumped on board and got the deal done. Chris also buys his girlfriend nice gifts....you gotta love a man that accomodates his women! ;) Thanks to Chris I'm back on the road speeding around again in a brand new car!

Courtney S

Jun 14, 2014

Great experience from the moment we walked in til we drove our new car off the lot! Shawn was awesome with us!!! Will definitely recommend to everyone we know.

GomelJak

Jun 12, 2014

I recently came into the need of a vehicle and stopped by Hyundai on a whim after checking out a few other dealerships looking for a new/used vehicle. After stopping to check things out I decided on investing in a new car. Everything went well and everyone was very accommodating, I would definitely recommend this place to anyone looking to purchase a car of their own.

Chris

Jun 6, 2014

This has been the best new car experience I or my wife have ever had. Having worked in the automotive industry for 20+ years the prospect of purchasing a new car did not bother me much; my wife on the other hand is a different story. If given the choice between having to go through the process of buying a new car or having a root canal, she would chose the later (until our recent experience). Trisha Lawler at Annapolis Hyundai was awesome; knowledgeable, patient, courteous and "no pressure". Hyundai has a great product and Trisha let the cars speak for themselves. In the end Trisha and the staff at Annapolis Hyundai helped us find the right car for us (Sonata Limited). When we determined the car with the options and colors we wanted Trisha and George located the car and without hesitation dispatched a driver to retrieve it from a dealer almost 300 miles away. It has been several weeks since we purchased the Sonata and Trisha has followed up several times to make sure everything is okay and set up our first oil change. A good story with a good ending; we love the car and the experience working with Trisha and the folks at Annapolis Hyundai (in particular George, Donna, Drew and the unnamed person that retrieved our without a scratch).

ClevelandinMD

May 28, 2014

We worked with Trish Lawler to purchase our first new car! She did a great job letting us test drive a Sonata and Elantra. We decided to go with a Sonata. Although the one we got did not meet our expectations when we got home, the sales team, Drew specifically, was able to handle the situation in a professional and prompt way. Trish was friendly, knowledgable, and not pushy at all during the process. We would work with her again in a heart beat and love the car we got! Nothing but good things to tell everyone about Hyundai of Annapolis. Sincerely, Eric and Kaitlin Day

StressedOut BuyerVince

May 27, 2014

I'm usually the guy who has SUCKER written on my forehead, so you can imagine my dread when my 15 year old 250,000 mileage car died. That meant running the gauntlet of the car sharks at the local car dealers!! Luckily I have a neighbor who recommended Annapolis Hyundai. From the time that I stepped foot inside the dealership (sweating profusely), until the time I drove my new Hyundai Sonata off the lot, I was treated like a Queen. The staff made every effort to make me feel comfortable and at ease. I felt at home immediately. I was given every bit of information needed to make an informed and stress free decision about buying a new car. I was even asked to come back for an unveiling event! If anyone is ever feeling that stress of buying a new car, I would recommend Annapolis Hyundai. The people here are truly amazing and over the too accommodating. I am looking forward to cruising around in my new Sonata for years to come!!! My special thanks go out to Scott, John, Drew, Donna, Patrick and Michelle, a true "A" Team, Dream Team of a crew, that made this particular buyer a believer in the thought that buying a new car doesn't have to be a stressful scary experience. Thank you!!

Chris16

May 17, 2014

Easy and amazing deal!!! The great service I receviced from Trish Lawler made this experience delightful. I would definately come back to Trish for my next car.

marcelo12345

May 15, 2014

Great Great service can't complement enough they explained every step with clarity and made me feelreal good about my purchase.Trish LawlerDrew Litherland Thank you so much.

wpg

May 6, 2014

The buying experience was excellent and professional.

Paula K.

May 2, 2014

Love my 2013 Elantra Ltd. All the options I ever wanted--sun roof, back-up guide, GPS, XM Radio, plenty of room and last but not least--SEAT WARMERS. I can't tell you how many times I've been freezing and warmed up quickly. All of the staff at Annapolis Hyundai were so helpful and knowledgeable. Chris Zook was a grand salesman--no pressure, and patient with someone who is technically challenged. I would recommend this dealership for anyone looking for excellent service when looking for a new car.

lagunaverde

Apr 29, 2014

Chris Sottin is a find and Hyundai should reward him for remarkable knowledge and attentiveness. A charming person, delightful to talk with and he has an encyclopedic knowledge of Hyundais and all motor vehicles. I could easily spend hours discussing with him almost any subject but especially the pros and cons of all aspects of buying a car. His advice was especially appreciated regarding financing a car in the current environment. I was going to pay cash but realized that financing was a smarter option given today's rates. He knows every aspect of what Hyundai has to offer clients.

DocNadine

Apr 15, 2014

From the process of contacting the dealer through the web and exchanging emails to phone calls to actually buying the car - all went extremely well. I never felt pressured. I knew the out the door price before I drove to the dealership (and it was over a 100 mile ride, one way, from my home!). The assessment of my trade-in was also very smooth and I was happy with the trade-in value. My salesperson, John Kotsis was absolutely wonderful - kind, respectful, never rushing anything or pressuring me. I wish your dealership was closer to my home, but you had the car I wanted and your excellent reputation is well earned! Thank-you!

RAZ

Apr 12, 2014

All personnel were professional but not aloof. I was not bombarded with unwanted sales tactics. The transaction was seamless and effectuated without the usual slick talk. The trade in value was fair as was the purchase price of the vehicle purchased.

Rockye

Apr 9, 2014

I have been a customer of Annapolis Hyundai since they opened and I can honestly say I have never been happier with a dealership or service department. They have taken good care of my car and have never tried to do unnecessary maintenance. They are prompt, professional, and courteous. They are not the cheapest, but they are the best and I wouldn't trust anyone else with my car.

Talika Myers

Apr 6, 2014

Chris Zook and the Sales Manager really helped us find the perfect vehicle and I love it!

Rob Sinclair

Mar 25, 2014

Terrific experience dealing with Chris Zook at Annapolis Hyundai...much better than at Koons Toyota next door! I love my new Sonata, this was a great experience from start to finish.

fbata05

Mar 23, 2014

Scott Borrelli did a tremendous job helping us select a new car. It started by him following up with us unexpectedly as we never really expressed any interest in buying a Hyundai but had asked him a few questions approximately a week earlier. His follow up call came on a Saturday morning the day after my wife and I just went through a terrible week long experience with a Toyota dealer.Scott listened to us and responded very quickly to our questions and needs. He also was very knowledgeable and willing to assist us in any way possible. My wife normally does not like salepersons but thinks very highly of Scott. That is probably the best testimony we can give.

momadee

Mar 19, 2014

We have rated Annapolis Hyundai excellent in every way. From the time we walked in the door we were treated with kindness, respect and hospitality. This comes with sincere appreciation to all the people we came in contact with, Drew, George and Chris. Drew was always asking us if he could get us a cup of coffee, always making sure we were comfortable. George, who we have worked with before, has always been top notch to us. He listened to what we wanted and directed us to Chris, our salesman. Between the two of them they helped us find the 2014 Sonata we wanted down to every last detail. They didn't have one in stock but searched and found the car we wanted from another dealer. We had it the next day! Chris was so pleasant to work with, he made us feel right at home and comfortable. That was important to us. We agreed on the price which we felt was very reasonable, it was a great deal. One of the best buying experiences we have ever had from start to finish, even the financing department. Thank you, we are so happy with our purchase. I would highly recommend this dealership to family & friends. They are a great team and they all work together.Bruce & Jeanne Wilson

ceezee811

Mar 14, 2014

From the time I called for my appointment, Jacob was amazing. He gave me the appointment and when I brought my car in, he greeted me by name. We went over the service, he reminded me to get my discount coupon book (I usually forget it, despite the fact that I keep it in the car), and he asked if I had any other concerns. I laughed and said the only other thing I had was the shovel marks the young man who cleaned my car off after the last snow storm left. We had a little more small talk about the horribly cold winter and all the snow storms, and I left. When he called me to tell me my car was ready to be picked up, he told me he had a surprise for me. When I got to the dealership, I saw my car. I walked over and not only was it cleaned beautifully, ALL of the scratches on the hood were gone! I went into the service office and told Jacob how pleased I was. I had had the car through the car wash several times and those marks did NOT come off. Jacob told me they buffed them out after they serviced the car. As usual, Annapolis Hyundai exceeded my expectations!!!

Edy from cape st Claire md. (Sunrise pools)

Mar 13, 2014

Edy seyfferth Cape st Claire , md Shawn is new to the car sales business he did an excellent job at staying on top of our wants and needs. Drew litherland did a fantastic job as always. He was not even involved in the original purchase information, yet took the time to follow up on my personal needs. Drew is outstanding. Having known him from the old izusu dealer, he did me right. George and Shawn make a great team. Shawn was upfront and honest abt his newness to the business, I was totally impressed with his honesty and diligence at getting a tough deal handled with the most positive attitude. George lended a great support system to me as well as Shawn . I am a gm preferred customer but see myself converting if these three hang around. They are the best !!!!!!

pamelacreadick

Mar 3, 2014

I do not normally write reviews but with Annapolis Hyundai I had to make an exception! I causally went browsing their web site and emailed about a possible used car for sale. They promptly emailed me back and also called. Several days elapsed and I seriously began to investigateseveral available vehicles. I called and spoke to John S who was friendly, "real", honest and not condescending to a female. I appreciated his candor, forth rightness, and patience with me. We came to a deal over the phone and I was quite excited. John called me back after several minutes and informed me that the car had been sold. I thought to myself "Oh brother these guys must have their heads up their you know what's !" Much to my surprise John stated wait let me look for you and found another car and priced it out right then and there. I did my due diligence and searched the internet for a fair market value and John had come in under it!! I called back to finish what I could over the phone and went intwo hours later. These gentleman were all marvelous; John, Drew, and Linson right from the start. I was treated respectfully and efficiently. I expected nothing for the "clunker" I drove in with and appreciated getting some trade in value. Linson was wonderful to me and I enjoyed talking to him about subjects other than cars. Drew took me back and showed me the service department where I met the manager and again he was pleasant, informative, and down to earth. I hold myself to very high standards in my profession and I can honestly state that all of the individuals I met exceeded my expectations with their service! I would highly recommend Annapolis Hyundai without reservation..

PamTheCreator

Mar 2, 2014

I do not normally write reviews but with Annapolis Hyundai I had to make an exception! I causally went browsing their web site and emailed about a possible used car for sale. They promptly emailed me back and also called. Several days elapsed and I seriously began to investigate several available vehicles. I called and spoke to John S who was friendly, "real", honest and not condescending to a female. I appreciated his candor, forth rightness, and patience with me. We came to a deal over the phone and I was quite excited. John called me back after several minutes and informed me that the car had been sold. I thought to myself "Oh brother these guys must have their heads up their you know what's !" Much to my surprise John stated wait let me look for you and found another car and priced it out right then and there. I did my due diligence and searched the internet for a fair market value and John had come in under it!! I called back to finish what I could over the phone and went in two hours later. These gentleman were all marvelous; John, Drew, and Linson right from the start. I was treated respectfully and efficiently. I expected nothing for the "clunker" I drove in with and appreciated getting some trade in value. Linson was wonderful to me and I enjoyed talking to him about subjects other than cars. Drew took me back and showed me the service department where I met the manager and again he was pleasant, informative, and down to earth. I hold myself to very high standards in my profession and I can honestly state that all of the individuals I met exceeded my expectations with their service! I would highly recommend Annapolis Hyundai without reservation..

judypenn

Feb 17, 2014

Our hunt for a new car was a very pleasant experience at Hyundai of Annapolis. Christopher assisted us in finding the new car that we purchased on the 10th of Feb. We had looked at some other dealerships but after driving several vehicles, we decided to purchase the 2013 Hyundai Genesis. Christopher was such a gentleman and truly wanted us to be happy with our car. He explained everything to us and has the patience of a saint. He introduced us to Drew, the general manager ( also a very friendly and polite gentleman). We were very pleased with the treatment we received by everyone at Annapolis Hyundai. These people seem to really care about their customers and we would highly recommend Annapolis Hyundai as the place to go for your new car. Ron & Judy

Scratch3386

Feb 14, 2014

At 52K miles, my 2009 Hyundai Santa Fe V6 AWD developed a persistent knocking noise up front while under acceleration. Annapolis Hyundai quickly and correctly identified and fixed the problem (worn drive axles-covered under warranty), that the original dealership in Laurel failed to identify despite the fact they'd previously performed the same repair less than 10K miles ago. Annapolis Hyundai's service was fast, friendly and confident. I'm using them from now on.

Linda

Feb 7, 2014

I have rated this dealership excellent in every way. I was seeking a new Santa Fe because of the positive feedback I've heard about Hyundai vehicles and their warranties. We had visited another dealership and had a very unpleasant experience. We contacted Hyundai of Annapolis and was immediately treated with respect. We set up an appointment with Drew and Chris and visited the dealership. They were friendly, easy to talk to and deal with, very down to earth people, and made us feel at home. After telling them what car we wanted, it was no problem for them to search and find that very car, color and all, that we wanted. Chris has provided excellent followup with the sale of our new car. I would definitely recommend Annapolis Hyundai, as this was the best experience we have ever had in buying a new car, no games, just straight up deals. I am enjoying my new Santa Fe.

Perry

Feb 7, 2014

The buying process was simple and straightforward. I felt I received a very fair and good deal. Afterwards, doing the paperwork was easy. The salesman took exceptionally good care of me. Everyone was very nice and cared about me. There was no pressure or hype.

Brockson1

Feb 6, 2014

I have rated this dealership excellent in every way. I was seeking a new Santa Fe because of the positive feedback I've heard about Hyundai vehicles and their warranties. We had visited another dealership and had a very unpleasant experience. We contacted Hyundai of Annapolis and was immediately treated with respect. We set up an appointment with Drew and Chris and visited the dealership. They were friendly, easy to talk to and deal with, and made us feel at home. After telling them what car we wanted, it was no problem for them to search and find that very car, color and all, that we wanted. Chris has provided excellent followup with the sale of our new car. I would definitely recommend Annapolis Hyundai, as this was the best experience we have ever had in buying a new car, no games, just straight up deals. I am enjoying my new Santa Fe.

Kathy

Feb 3, 2014

Everyone at Annapolis Hyundai is so friendly and goes out of their way to make you feel welcome. I was approached by several employees that offered to get me a drink. I worked with Chris Zook who is awesome. Chris is very professional and extremely knowledgeable and even washed my daughters car for her as we waited for mine to be prepared. I was unfamiliar with Bluetooth but Chris sat in the car with me and went over everything and said if I had any further questions to call him. Annapolis had the color choice I was looking for and was also a few hundred dollars less then their competitors price. I have met the men in the service department and I have also had work done on my previous Elantra and was very satisfied. I would recommend Annapolis and will continue to buy from them.

Dusty

Jan 28, 2014

I just purchased a 2013 Hyundai Azera and I think everyone in the showroom helped me buy that car. They got me a car from another dealership and when I saw the interior color and didn't like it, they didn't pressure me at all. We looked at color options and they found another car in Pennsylvania and got it for me. I had a trade-in which had 1 accident on the carfax and another dealership really knocked my trade-in price down. I knew what the car was worth and this dealership gave me my fair price. Once I brought my new car home I couldn't get the car and my garage door opener to match up. Well, my salesman John Kotsis came to my house and fixed the problem but that required a trip to the store to get a new battery for the handheld opener. I have never had such a pleasant experience at any dealership in all the years I have been buying cars. Oh yes, I should mention that I am a woman that always buys a car alone and I always know what I am doing before I walk in.

Elizabeth Smith

Jan 28, 2014

I was in the market for a new car and decided to go to Hyundai of Annapolis. Chris Zook was incredible. Not only was he very personable but also very knowledgeable. His relaxed no pressure attitude made buying so easy. I felt 100% confident with my decision. Chris made the buying process so seamless that I forgot I was at a car dealership the atmosphere was awesome and the customer service was the amazing. Not only was Chris incredible, Drew and Andre were excellent as well! If you are in the market for a new car I would recommend going straight to Hyundai of Annapolis and ask for Chris Zook. Thank you again!!!

CD

Jan 19, 2014

My wife and I recently purchased our new Sonata from Chris Zook several months ago. The Annapolis dealership was excellent and was certainly an excellent experience we have ever had. We visited the dealership twice and we never feet pressured by Chris or anyone in the dealership. In fact, we actually had a great time with Chris. He was very patient with us as we test drove a Genesis, Elantra and Sonata to see which one was right for us. We even had the manager that weren't even involved in our deal come over to offer us drinks and snacks while we were waiting. After we finalized the deal, Chris took us over to meet the service manager who was totally awesome and obviously cared a lot about his job and the value in customer service. All in all, we got the deal that we wanted and the experience that we didn't expect. Great job Chris and Annapolis Hyundai as a whole! We're definitely coming back for their awesome services.

Owner

Jan 11, 2014

After the fateful night on the 28th of Dec 2013 when I struck two deer north bound on route 2 it was then when my mind set my priorities in motion. I knew, 1(one) insurance company and yes they answered at 1230am, 2 (two) a rental car as my 2004 Hyundai Santa Fe was my only vehicle, then # (three) the process of purchasing another vehicle. As my previous Santa Fe NEVER left me high or dry in the approximately ten ownership I went with what had work for me. After returning to the original Hyundai dealership from before due the "ease" of buying I found the nothing had changed expect for ownership, faces and thankfully the financial officer, Now Andre, great guy!!! He had my approval for purchasing a vehicle literally prior to me deciding on what I would later purchase as 2010 Hyundai Santa Fe Limited should I have decided. Yep same thing!!! Mr. Chis Zook, my sales representative, met me as I walked in and we struck it off in a instant in a very pleasant and relaxed NON-pressured look - see mode of what I wanted to meet my requirements, monthly payments and vehicle installed equipment. The only thing missing was my need for a tow package which has since been installed as I'm now back to some sort of normalcy again. From the General Manager down to the interviewee there for an interview treated me as if I was the only one on in the dealership. Chris took care of getting the rental car returned so I drove out with "my" new Santa Fe the next day. Once again if it all were to go down again tomorrow I would return to Annapolis Hyundai and go through the process one more time. I have had great success owning a Hyundai and will be purchasing a smaller for my daughter in the near future. As a side note, in the accident of striking two deer at approximately 45mph, myself nor my two passengers where injured. That's speaks a volumes about safety. Thank you all, Don Freeman Sr Edgewater, Md

Ken

Jan 8, 2014

I brought my Sonata in for recall work and regular maintenance without an appointment. Not only was the crew able to get the car in but they were able to get the car finished that day. The crew was very friendly and didn't care that I didn't call in advance. I was told that they could complete the work by the end of the day. I was called and given the status a couple hours after drop off and approximate time that it would be done and was contacted again when the car was ready. While I had the car in I stopped in to see some of the new models. I had my Sonata for 3 years and have really enjoyed the car but was curious about some of the new models and features. I asked about trade in value and got info on a couple of models of interest. This was during the cold "vortex" that was hitting the east coast but Chris Kook (sales guy) took me around outside to see different models even though I conveyed that I was just curious. I ended up getting an appraisal for my 2011 and Chris worked with George and Drew to come up with a favorable deal. There was no pressure and my wife and I ended up enjoying talking with Chris, George and Drew about many topics - nothing to do with getting me into the car today etc. etc. that you might expect with a typical dealership visit. Everyone we talked to was really down to earth and seem to genuinely enjoy meeting people. I ended up giving them a particular car/color/option choice later in the day after leaving and coming back to pick up my Sonata after the service was done. The car was immaculate and everything that was done was explained and documented. So even though the review started with a great service visit it turned into a great sales visit as well. The next day I was called to let me know the car was in. Usually picking up/buying the car is a painful, long experience. Not here. Chris pointed me to a site to fill in some information before I came in to get things started. When I got there George helped me through the usual paperwork and get my new Sonata registered on the myHundai site as well as getting the bluelink setup. I went through the finance side of things which went was easy and quick too - I don't remember the gentleman's name since I unfortunately had to be on a conference call for work while some of this process was going on but it didn't stop everyone from quickly getting through the process and getting me into the car for my orientation. Chris took me through the features of the car and he went beyond that to show me how to use the iphone app to get into some of the remote feature available through the bluelink system in the car. We ended up talking about cars, sports, and music for a while before I ended up leaving. Overall - very friendly dealership with a bunch of regular down to earth people in the service department, sales and sales support staff.

noshoken

Jan 7, 2014

This is really a continuation of a service visit that turned into a new sale. After enjoying a visit with the sales and sales management team I have given them a specific car/color/option list. I was called the next day when they located and received the car I wanted. I usually dread going through the purchasing process which seems to take forever usually. This time Chris had me put some information in their system before I came in so that some things could be started before I got there. George got me quickly through most of the paper work and helped register the car on the myHyundai site as well as get my bluelink system registered. I was then handed over to the finance department and even though I had to get on a conference call for work I was helped through the process quickly and thoroughly. The tags were transferred (I had a trade in) and before I knew it I was getting the overview of features of the car from Chris. We ended up trying some of the smart phone integration and things that aren't usually gone over. Pretty cool technology. We ended up chatting about cars, sports, and music before I ended up driving home. The whole staff at Annapolis Hyundai is really down to earth and personable and removes all the pressure involved in purchasing a new car. Actually a pleasurable experience!

Cander

Jan 2, 2014

My wife and I recently purchased our new Sonata from Chris Zook. Overall, the dealership was fantastic and was certainly the best car buying experience we have ever had. At no point did we feel pressured. In fact, we actually had a great time with our awesome salesman Chris! And he was rather patient with us as we test drove quite a few cars to see which one was right for us. We even had employees that weren't even involved in our deal come over to offer us drinks and snacks while we were waiting. After we finalized the deal, Chris took us over to meet the service manager who was totally awesome and obviously cared a lot about his job and the value in customer service. All in all, we got the deal that we wanted and the experience that we didn't expect. Great job Chris and Annapolis Hyundai as a whole! We're definitely coming back!

cander

Jan 2, 2014

My wife and I recently purchased our new Sonata from Chris Zook. Overall, the dealership was fantastic and was certainly the best car buying experience we have ever had. At no point did we feel pressured. In fact, we actually had a great time with our awesome salesman Chris! And he was rather patient with us as we test drove quite a few cars to see which one was right for us. We even had employees that weren't even involved in our deal come over to offer us drinks and snacks while we were waiting. After we finalized the deal, Chris took us over to meet the service manager who was totally awesome and obviously cared a lot about his job and the value in customer service. All in all, we got the deal that we wanted and the experience that we didn't expect. Great job Chris and Annapolis Hyundai as a whole! We're definitely coming back!

Elsa B.

Dec 29, 2013

I bought a car from Annapolis Hyundai yesterday. John K. was my salesman. He was very kind and laid back and very easy to work with. The manager Drew was very helpful and kind. Also very laid back and I never felt pressure from either one of them. They made the entire process of buying a car pleasant and relaxing. That is not something I had ever experienced when purchasing a car. I would highly recommend this dealership to anyone who is looking for a car. Hyundai makes an excellent product with the best warranty around. Annapolis Hyundai is a great place to buy a car!!!

taylorc

Dec 4, 2013

Annapolis Hyundai was a great experience!!! I absolutely love my car and the process I had getting it!

BruceMD

Nov 29, 2013

Shopping for a 2013 Genesis with a specific color, interior and options, I looked at multiple dealerships in the Metro DC area and found many that had the model and options I was looking for, including Annapolis Hyundai. After negotiating with each dealer, Annapolis Hyundai gave me the best price for the Genesis. Working with Drew, Gary and John in finalizing the deal was very smooth, they made me feel welcome and took the time to explain all the features of the car, maintenance and warranties that were included in the purchase. The entire staff at Annapolis Hyundai were extremely pleasant and courteous. I recommend this dealership very highly.

bmongrain54

Nov 29, 2013

Shopping for a 2013 Genesis with a specific color, interior and options, I looked at multiple dealerships in the Metro DC area and found many that had the model and options I was looking for, including Annapolis Hyundai. After negotiating with each dealer, Annapolis Hyundai gave me the best price for the Genesis. Working with Drew, Gary and John in finalizing the deal was very smooth, they made me feel welcome and took the time to explain all the features of the car, maintenance and warranties that were included in the purchase. The entire staff at Annapolis Hyundai were extremely pleasant and courteous. I recommend this dealership very highly.

Whitney Liles

Nov 8, 2013

I am very satisfied with the service I recieved from all of the staff members, especially Chris Zook! Everyone was very friendly and super helpful and were willing to stop and answer any questions I had. Buying your first car can be a scary thing and they made me feel very comfortable doing so. I will definitely use their service again when I have any concerns about purchasing another car! Hopefully that will not be soon considering I love my brand new Elantra Coupe! I recommend this establishment to anyone and everyone!

wliles90

Nov 7, 2013

I am very satisfied with the service I recieved from all of the staff members, especially Chris Zook! Everyone was very friendly and super helpful and were willing to stop and answer any questions I had. Buying your first car can be a scary thing and they made me feel very comfortable doing so. I will definitely use their service again when I have any concerns about purchasing another car! Hopefully that will not be soon considering I love my brand new Elantra Coupe! I recommend this establishment to anyone and everyone!

Bill V

Nov 2, 2013

Very good experience. They stayed late on Saturday to answer questions and work out a price quote. Were patient while I compared prices against other dealers. I spent less time with paper work than any other vehicle I've purchased

Allen & Nancy

Oct 24, 2013

After doing many long months of online research of various automobiles and visiting numerous dealerships in the local area. My wife and I decided on the 2013 Hyundai Santa Fe Sport AWD, I also might add our daughter helped influence our decision. Her family has purchased three vehicles from your dealership. From the moment we entered your dealership and met with Mr. Ray Turner and Mr. George Sparks we were made to feel like old friends and family. Which is not always the case with other dealerships. In going through the financial process of the sale everything was clearly explained by the above two individuals in very clear and understandable terms. Your Business Manager Mr. Anthony Kim handled the document signing process in the same professional manner. Since taking delivery of the Santa Fe I have revisited your dealership several times with questions on the operation of a specific feature of the vehicle. In every instance Mr. Sparks or Mr. Turner without hesitation devoted their full attention to my inquiry. These three individual are professionals in every sense of the word, and a credit to your organization. Please extend to them a high five on a job well done. Since only having the Santa Fe in so short a time I cannot render an evaluation of your service department under the direction of Mr. Rick Marders. However, if the service is performed with the same efficiency as the sales and finance department then you have an excellent dealership that instills consumer confidence and appreciation. In closing I would like to thank you for delivering such an excellent vehicle.

Marine715

Oct 24, 2013

After doing many long months of online research of various automobiles and visiting numerous dealerships in the local area. My wife and I decided on the 2013 Hyundai Santa Fe Sport AWD, I also might add our daughter helped influence our decision. Her family has purchased three vehicles from your dealership. From the moment we entered your dealership and met with Mr. Ray Turner and Mr. George Sparks we were made to feel like old friends and family. Which is not always the case with other dealerships. In going through the financial process of the sale everything was clearly explained by the above two individuals in very clear and understandable terms. Your Business Manager Mr. Anthony Kim handled the document signing process in the same professional manner.Since taking delivery of the Santa Fe I have revisited your dealership several times with questions on the operation of a specific feature of the vehicle. In every instance Mr. Sparks or Mr. Turner without hesitation devoted their full attention to my inquiry. These three individual are professionals in every sense of the word, and a credit to your organization. Please extend to them a high five on a job well done. Since only having the Santa Fe in so short a time I cannot render an evaluation of your service department under the direction of Mr. Rick Marders. However, if the service is performed with the same efficiency as the sales and finance department then you have an excellent dealership that instills consumer confidence and appreciation. In closing I would like to thank you for delivering such an excellent vehicle.Allen & Nancy BarkerAnnapolis

nspong

Oct 21, 2013

Had a great experience October 18-19 purchasing a new Hyundai Sonata. Worked with new sales manager Drew L. and sales rep. Amanda Clinton. They did everything to make the experience positive. I got a great car, a fantastic price for the car, my trade and the finance rate. Plus, it was a fairly quick transaction. I was unexpectedly surprised to get this deal here in Annapolis, but I'd done my homework and visited other dealerships in the Baltimore/Washington area and definitely got the best deal here. Felt they were honest through out. I would definitely recommend this dealership for purchasing a new Hyundai.

mcgarm00

Oct 21, 2013

I purchased a Certified used car for my son. It was a one year old Hyundai Accent. Along with the purchase he purchased the extended bumper to bumper warranty that he was assured (in my presence) would cover any major and most minor repairs to the car. He now has 75,000 miles on the car and every time he has tried to bring it in for service he has been told that the repair is not covered by the warranty. Some of them I understand (brake pads not covered) but most have not been wear and tear items. Am beginning to wonder if there actually any repairs that are covered under this so-called "bumper to bumper" warranty. tried to call dealer to ask questions about the warranty but they will not return my calls.DO NOT PURCHASE ANY EXTENDED WARRANTIES FROM THIS DEALER!!Quite frankly I would not return to this dealer for any future purchases as I do not feel I can trust them.

jrtowner

Aug 13, 2013

Amanda Clinton actually made buying a car a pleasure. She was friendly, knowledgeable, and professional. She represented "us" in our search for a new car as well as a price we could afford. There was no back and forth with manager in getting the price of our trade-in and cost of new vehicle. We told her what we thought was fair and she would get ok without constant back and forth as we experienced with other dealers.Amanda and Tony Kim are good ambassadors for Hyundai of Annapolis.

victoriakiwi

Aug 7, 2013

I am sure you are already aware of the fantastic team of employees that you have at your Annapolis Hyundai. From the first call to Jan, to Tony Kim and then Jeff M., I was absolutely blown away by the customer service. It was so refreshing to meet a team of employees who obviously love what they do. They truly wanted to help me get into a new Hyundai and I love it.

NickKyle

Jul 31, 2013

My experience with Annapolis Hyundai was excellent and I would highly recommend it to anyone looking for a new or even used car. I was contacted by Amanda Clinton after inquiring about a vehicle. She came in on her day off to show me a few cars i was interested in possibly purchasing. Test drive went very well, she had allot of great information for me and there was never a moment of silence. When it came down to brass tax i was still wanting to shop around other dealers just so i had an idea in my head what i wanted and not at any time at all did i feel pressured to purchase from them and she did not throw things at me left and right like most dealership do to try and get me to purchase right then and there. I finally decided to purchase a brand new 2013 Hyundai Elantra sedan. It was my first new car purchase and i could not be more satisfied with her service and my new car. Tony Kim wrapped up the purchase because i financed and he was excellent as well and let me know everything i needed to and was honest and forward and to the point. Amanda then showed my how to link my phone with the on board Bluetooth and just went over the vehicle again with me and what i needed to know and was even kind enough to put on the tags. Thank you very much Amanda Clinton and Tony Kim. Grade A service.

None available to speak with

Jun 17, 2013

Sent an email making an offer on a Hyundai Genesis that they had advertised. They never even bothered to answer the email. Then I went on the chat line which said they were on-line and they were not. I again left a message and my phone number and they never bothered to answer. Terrible dealership.

dchriesthotmailcom

Jun 13, 2013

This has to be one of the best dealerships I ever worked with. I took my car to them after another dealership did over $4000 worth of damage to the engine while trying to fix it. Rick took control of the situation and quickly got the right people involved to get it repaired under warranty. Rick and his team went way above what I was anticipating and made sure that my car was %100 before I go it back. I would recommend this dealership to everyone!!

jaheltsley

May 19, 2013

Walking into Annapolis Hyundai on Saturday afternoon, I was a little nervous and not quite sure what to expect. I had been in communication with Paul Brookman via email, for a week or two before my visit, and during that time I found him to be very responsive and eager to answer any questions that I had asked. After meeting Paul face-to-face, I knew I was in the right place with the right sales representative. His personable and friendly demeanor helped me to relax almost immediately, while his obvious passion and expertise on Hyundai's range of vehicles enlightened me and allowed me to narrow down my search for the perfect car. Paul listened to everything I wanted in a new car, while also focusing in on my financial concerns and guiding me to see that he and his team would do whatever they could to help me get the car I wanted and needed. After a fun test drive, he and the Annapolis Hyundai financial team laid out several scenarios that they thought might fit my needs, keeping very close to what I had ultimately asked for. After making the decision to purchase my new car, Paul took the time to sit with me and show me each and every outstanding feature in my new car, which I found to be incredibly helpful and endearing. Before leaving the dealership in my beautiful "Shimmering Silver Air" 2013 Elantra GLS ESEV, Paul said something that really speaks to not only the kind of sales representative that he is but also the kind of person that he is. He told me to enjoy my brand new car because I had worked hard in life and deserved to enjoy it! It was nice to know that he had recognized that and I couldn't have agreed more! For this reason, I felt the need to write this review and let everyone know about my experience. I will (and have already) recommend Paul Brookman of Annapolis Hyundai to anyone that is in the market for a new car.

Wendye62

May 3, 2013

I walked into the dealership with a goal and a budget. Paul Brookman not only helped me accomplish that, he went above and beyond any other salesman I've ever dealt with in the past. He made sure I knew how to work everything in the vehicle, was very thorough and extremely pleasant to do business with. He is a top notch salesman and I couldn't be more delighted with my purchase!!!!

eaharcum

May 3, 2013

From beginning to end, my experience at this dealer- and particularly with my salesman, Paul, was stellar! Although I arrived two hours prior to my scheduled appointment, Paul immediately met with me- he was very professional and prepared for the appointment. It was less than two minutes before we were in the car and able to take the test drive I'd been looking forward to- no waiting at all! Paul was great in telling me all the details about the car as we took our drive, and he was so friendly that he even went out of his way to take me on a mini "tour" of downtown Annapolis when I mentioned I had never been there before. So, not only did I get extra time checking out the handling of the car during this extended test drive, but I also got to see the city.Once we returned to the dealership, Paul graciously allowed me to tell him all my particularly situation- making sure to listen to what I had to say, and become familiar with exactly what I wanted. He didn't waste my time with information that I wasn't interested in like I had experienced at multiple other dealers, and he didn't try to direct my attention away from what I wanted. Finally, Paul talked openly about the pricing process at this particular dealer, and was very receptive to my bottom line. He made the negotiation process completely painless and I am above and beyond pleased with the deal he was able to make for me!Since I wanted to have the car checked out at a local mechanic but didn't have insurance, Paul was amazing enough to drive me over there to have it looked at so that I could feel secure in my purchase. While it was being checked out, he got the paperwork started in order to make sure the process went smoothly and quickly for me (again, he went above and beyond to demonstrate that my time was valuable!).Another reason Paul was great was that he made sure to go over all the details about the car with me (including helping me sync my phone, etc.), and went above and beyond to make sure the car was clean, filled with gas, and ready to go. No detail was too small to be beyond his notice and attention. I would recommend the Annapolis Hyundai dealership to anyone looking for a simple, straight-forward, no hassle car buying experience. And I would HIGHLY recommend Paul as a salesman who is friendly, professional, attentive to detail, and will go above and beyond to show you that he values your time and your business!

eiselb

Apr 12, 2013

My wife and I bought a car from Annapolis Hyundai and were very pleased with everything and everyone at this dealership. I would recommend it to my friends and family

Marie Quizon

Mar 14, 2013

To the owners and bosses of George and Billy I just want you to know that these two guys have made me the happiest woman today because I drove away in the car that I wanted. Their customer service was oustanding and the my overall experience was exceptional, I will have no hesitation and WILL recommed the dealership to all of my family members and friends. I'd ask that you share my comments with George and Billy. I have the biggest smile on my face and I really hope that they will be recognized for a job well done. Thank You Annapolis Hyundai!!!! I LOVE my car!!!!! Marie Quizon Catonsville, MD

Joan1234

Feb 14, 2013

After doing my due diligence to find the right car at the right, and then falling for an ad at a difference dealership, who was advertising a "new car" with body damage, 3500 miles and deducting all incentives Hyundai was offering, which is virtually impossible to qualify for all three!I decided to give my local Hyundai a try. It was a great experience! Customer service was 2nd to none and they went above and beyond to find me the perfect vehicle. Auto dealerships have a bad rap, and the "other" dealer keeps that reputation alive. Annapolis Hyundai has eliminated that stigma.I would definitely do business with them again!

Donna & Rick

Feb 14, 2013

Over the last 30 years, my husband and I have purchased at least 30 cars (including 6 cadillacs, 2 chryslers, 1 corvette, 4 hondas, 2 jags, 5 jeeps, 3 mercedes, 2 vws and 1 bmw). I recently saw a friends Tucson and really liked the looks of it. We live in Annapolis so we visited Annapolis Hyundai and were greeted by Paul Brookman. We were interested in trading in our Jeep Grand Cherokee; Paul wanted us to at least look at the SantaFe model to compare it to the Tucson. We decided we wanted the Tucson. Paul went over everything there is to know about that car. He showed us all the features the Tucson offers and then went through the manual with us. When it came time to pick up the car, Paul first checked it out and then went over every detail on the exterior of the car, under the hood and the interior of the car. He programmed my phone and programmed a few select radio stations for us. I mentioned our previous purchase of thirty cars over the past three decades only to emphasize that in all of our car buying experiences, our purchase at Annapolis Hyundai was by far the most pleasant. Paul Brookman has been a pleasure to work with. There was no typical sales pressure; as a matter of fact, the entire process was actually fun. Paul is a fantastic salesman. He knows his product well and certainly makes the potential buyer feel very comfortable. We love our Hyundai and are so happy that we went to Annapolis Hyundai. Overall, our experience at Annapolis Hyundai was fantastic. Everyone we met was so friendly and professional. We found all associates to be very friendly and accommodating. In addition to Paul Brookman, Billy Sadtler was great to work with on the leasing paperwork. It was very refreshing to have various staff members introduce themselves and engage in conversation. Our experience at Annapolis Hyundai was great. Rick and Donna Jackson

Annapolis resident

Feb 14, 2013

After doing my due diligence to find the right car at the right, and then falling for an ad at a difference dealership, who was advertising a "new car" with body damage, 3500 miles and deducting all incentives Hyundai was offering, which is virtually impossible to qualify for all three! I decided to give my local Hyundai a try. It was a great experience! Customer service was 2nd to none and they went above and beyond to find me the perfect vehicle. Auto dealerships have a bad rap, and the "other" dealer keeps that reputation alive. Annapolis Hyundai has eliminated that stigma. I would definitely do business with them again!

Alexis J. Fellows

Feb 3, 2013

I was referred to this dealership though someone that knew someone. I can say, I have not bought a new car in a VERY long time. I know that with the referral that I had I felt confident that I was not going to get the typical dealership rigamoroe that you would expect but what I didn't expect was to find a GREAT dealership with great staff. I went for my test drive with a gentleman named Paul, he was the BEST salesperson I have experienced in a long time. He got into the car with me, normally I like to go by myself, he was knowledgable, interested in my plight, not jus to buy a new car but to consider a new investment. He was honest, knowledgable, forthright and so much more. He was totally informed on the vehicles, dealership, warranties, his own personal experiences with Hyundai. While I was taking my test drive, I asked him professional and personal questions about the car and how he got involved into Hyundai, he knows and lives Hyundai personally which made me realize he believes in his product. I left the dealership without a certain thought of "is this the right decision?". I went to a couple other locations including other types of vehicles. Enjoyed my experiences with those as well because they were Annapolis locations as well BUT I can say it was Paul's knowledge and ownership of the product that impressed me. Paul Brookman was, in my opinion, full service all the way. It's been two-three weeks sinceI bought my car and he is just as passionate of me being his customer as the day he sold me the car. Another note, Billy, in the finance department manager was a hoot. He is fair, honorable and treated me well, recommended the best options for ME, not the dealership. In addition to that he told me of options that would be beneficial to my vehicle that wasn't going to cost much more. He was a super saver along with a super sales/finance person. I didn't feel as if he was up selling me in anyway. In the long run, he explained my options and made the choice mine. Gave me all the information I needed to make the best decision for me and my needs. This experience of buying a new car was beyond my expectations!!!!! I would recommend them and the staff to anyone that I know or anyone even interested in considering a vehicle. I live a bit away from the dealership but will continue with them going forward become I feel like I am now a part of their "Hyundai Family" and they were worth the distance. The service continues with this dealership and Paul Brookman, I know that if I need anything, they will be there.

alexisjfellows

Feb 2, 2013

I was referred to this dealership though someone that knew someone. I can say, I have not bought a new car in a VERY long time. I know that with the referral that I had I felt confident that I was not going to get the typical dealership rigamoroe that you would expect but what I didn't expect was to find a GREAT dealership with great staff. I went for my test drive with a gentleman named Paul, he was the BEST salesperson I have experienced in a long time. He got into the car with me, normally I like to go by myself, he was knowledgable, interested in my plight, not jus to buy a new car but to consider a new investment. He was honest, knowledgable, forthright and so much more. He was totally informed on the vehicles, dealership, warranties, his own personal experiences with Hyundai. While I was taking my test drive, I asked him professional and personal questions about the car and how he got involved into Hyundai, he knows and lives Hyundai personally which made me realize he believes in his product. I left the dealership without a certain thought of "is this the right decision?". I went to a couple other locations including other types of vehicles. Enjoyed my experiences with those as well because they were Annapolis locations as well BUT I can say it was Paul's knowledge and ownership of the product that impressed me. Paul Brookman was, in my opinion, full service all the way. It's been two-three weeks sinceI bought my car and he is just as passionate of me being his customer as the day he sold me the car. Another note, Billy, in the finance department manager was a hoot. He is fair, honorable and treated me well, recommended the best options for ME, not the dealership. In addition to that he told me of options that would be beneficial to my vehicle that wasn't going to cost much more. He was a super saver along with a super sales/finance person. I didn't feel as if he was up selling me in anyway. In the long run, he explained my options and made the choice mine. Gave me all the information I needed to make the best decision for me and my needs. This experience of buying a new car was beyond my expectations!!!!! I would recommend them and the staff to anyone that I know or anyone even interested in considering a vehicle. I live a bit away from the dealership but will continue with them going forward become I feel like I am now a part of their "Hyundai Family" and they were worth the distance. The service continues with this dealership and Paul Brookman, I know that if I need anything, they will be there.

Dolores Ann Lewis

Jan 18, 2013

What a WONDERFUL EXPERIENCE meeting Mr. Jeffrey Marah at Annapolis Hyundai! Jeff was extreamly patient, kind, helpful and he answered all my questions. He had a great sense of humor, no high pressure here! I was able to drive away with the car that I wanted that very day. I will highly recommend Jeff and Annapolis Hyundai! Great job Jeff and Annapolis Hyundai

stebbingg

Jan 4, 2013

Paul was great. He explain everything to me and my husband. He also said that if had any questions after leaving the dealer to please call him.

gigipierson

Dec 29, 2012

Paul Brookman was very friendly, helpful, understanding to my needs, with a nice personality. He explained everything very clearly. I was able to get a new vehicle within my price range/ payment range. I highly recommend Paul Brookman. It was nice to work with AJ Johnson as he was able to secure the deal that best worked for me. Billy Sadtler was very nice and helpful during the financing transaction.

gcmartin007

Dec 14, 2012

Having bought my last car 10 yrs ago, a 2002 Ford Explorer, that now has 200k miles, I wanted to get a car that was just right. I narrowed it down to the Sante Fe; my husband required it be a V6 with good gas mileage, and I wanted the heated seats, sunroof, AWD and hatch area. We went by Annapolis Hyundai to finally see and test drive the vehicle we chose. It was a matter of minutes that Scott walked up introduced himself and started talking to us. From that time on that's what we all did, we just talked. We never felt a sale was trying to be made, just talked about what we learned from our research and Scott talked about what features the different models and years had. Scott let us know that a certified Sante Fe was coming to the dealership in a couple of days that we might be interested in. He kept in touch, we came back, took it for a test drive and loved it. I made the appt to come back on the weekend to buy. Being able to make the appointment continued the good experience of not feeling we were being sold to. Billy Sadtler worked really close with the details and made the purchase easy. He listened and helped me make the best choices. I was happy that the options could be tailored for my needs. To know that if I need to leave my car there for a day I would be given a courtesy car. How convenient. The dealership left me with good feeling, knowing that I could call and if Scott's not available, I can talk to Billy or the the other way around. The dealership has a close feeling. I feel very satisfied with the customer service and happy to know I didn't just buy a car and that's it but that I left feeling that they were happy to help me find the best car for me and know that they want to stand behind their commitment to good service.

Woodma

Dec 10, 2012

This was my first Hyudai experience and it was great.The car buying process was so easy and smooth.Great price great cars great people

sgallos

Nov 23, 2012

My rating is based on the quality of the car I purchased, a Sonata 2OT, and the excellent attention and service I received from David DiCarlo. I also appreciated the way Billy Sadtler handled the business management.The Sonata was a pleasant surprise in areas important to me: performance, quality of workmanship and look and feel. I was drawn to this dealership because it was Hyundai and local. I have a tortuous commute and wanted a car with a solid warranty. From my first email inquiry through closing the deal, David was attentive and helpful. The Sonata lived up to its reputation and more--I believe for its class and functionality it is superlative in its price range. My former car was a BMW 528i so I do not issue these compliments idly. I would recommend both the Sonata and David to anyone who asks.

jshumar

Nov 12, 2012

I just purchased my new 2013 Tuscon today!!! I don't usually write reviews about service, but, I must say the total buying experience was awesome. I scheduled an appt with Paul via email on Sunday, his day off, which he responded very quickly and accommodated my time frame for a test drive. When I arrived at the dealership this morning, the car I was interested in was already out front, ready to go. I decided to test drive the same color Tuscon, but I wanted the panoramic sunroof. Paul suggested we take it out on Rt. 50 so I could see what great pick up it had. I fell in love with the car. I had test drove a Tuscon at a different dealership last week and thought I knew all there was to know aboput the car, but, Paul was far more knowledgeable and pointed out many extras and features I wasn't aware of. The negotiation process was painless, was asked "what number do you have in your head" and they made it happen. Was given more for my trade than I expected. Billy in finance was great. Very efficient and knowledgeable. He recommended the extended packages, explained them fully and left the decision up to me. If you wish to have a pleasant, no pressure buying experience I recommend Annaplis Hyundai and Paul Brookman.

maldonadojim71

Nov 11, 2012

If you are not buying a car from Annapolis Hyundai you are absolutely wrong! After several months of deciding and test driving Ford Escape, Mazda CX-5, Toyota Rav and Hyundai Santa Fe.....we choose the Santa Fe 2.0T., due to price, comfort, power, and technology. Now, it was time for us to find the vehicle we wanted within our budget. I dealt with all the Hyundai dealers in the area, just to mention a few....I called Heritage, Bob Bell, Ourisman and several dealers out of state...PA, VA, DE and WV to get the Santa Fe Sport that I wanted without compromising my budget. After several days of researching, conducting my analysis, calling dealers and keeping the vampires (salesman) away using garlic, wooden stakes and Holy crosses.......I truly thought I would never get a vehicle anytime soon. I have been deployed to Iraq and Afghanistan and I received more resistance from the enemy that some of the sales rep from the mention above dealers. Well after the salesman from Annapolis returned from his day off, he gave me a call and within minutes closed the deal. Nonetheless, the deal wasn't closed due to them having the vehicle I wanted or because they were able to meet my budget (which of course was a huge plus).......it was because of the entire experience. I have purchased several vehicles for my wife and I over the years and for the first time in my life I bought a vehicle and actually enjoyed this experience. This was weird for me because I have never experience anything like this. I truly enjoyed the professionalism, knowledge, no pressure, the service department's artwork (prepping of the vehicle) and the simplicity of purchasing the vehicle has made me a champion for Annapolis Hyundai. This was made possible because of the employees of this dealership, Scott McDonough and Manager A.J. So if you were paying attention to this review I say again, If you are not buying a car from Annapolis Hyundai you are absolutely wrong! Annapolis Hyundai (Scott M.) will find the car you want within your budget. When the others will tell you no they can't, Annapolis Hyundai will find a way to say yes.Thank You Scott M. and Annapolis Hyundai, You have yourself a loyal and 100% satisfied customer!Jimmy M.

sablake

Nov 8, 2012

There was no pressure for sale. David was very knowlegdeable and friendly. David was very patient when I was picking the final color and let me test drive both cars I was interested in. There was no price haggling. Billy was also very helpful and provided advice on turning in the tags. -S.Costa

20Sonata12

Nov 7, 2012

Believe it or not,I look forward to bringing our 2012 Sonata in for routine maintenance. The service is excellent, the coffee is good, and the waiting area is always neat and welcoming. I enjoy looking up George Sparks and hearing what is new in the Hyundai product line. My wife and I have owned many makes of cars in the past 40 years and Annapolis Hyundai is the top of three dealerships worth recommending.

gemory52

Nov 7, 2012

The reason why I gave this high rating is because the Service Department is very efficient, friendly, and prompt in following up with service repairs or concerns. They also keep you informed through out the process. I was disappointed that the Sales Department did not inform me when purchaing the Elantra that it did not come with a Spare Tire. My daughter had a flat, but was lucky that she was near a Service Station to get it repaired. To me, this is a severe safety hazard that the Sales Department should be held accoutable for. Otherwise, I think this dealer and Service Department should be commended for their work and customer response

william.jeffers.79

Nov 6, 2012

Dealership's service department exhibits a commitment to customer satisfaction that other dealers and other businesses would do well to emulate. They have taken care of my car for several years and have always done high quality work.

thomas.cutler

Nov 6, 2012

I have worked with many dealerships over many decades and I can say, without hesitation or qualification, that Annapolis Hyundai is the best I have ever dealt with. They are consistently courteous, never pushy, and they recently treated me extraordinarly well in an unusual situation. I could not be more pleased.

Dhenriques

Nov 5, 2012

Paul did a great job and is easy to work with when purchasing a new car. Location is very convenient. Staff is polite and professional.

Chung L

Nov 2, 2012

I live one hour away from Annapolis but decided to purchase my car from this dealership due to their A++ sale consultant Mr Paul Brookman.My first impression of Paul over the phone was as professional as he could be. Zero pressure and very polite from someone who truly wanted to earn my business in a friendly way. I corresponded through email most of the time and never met Paul until the day I picked up my car which was today. The pick up process was actually enjoyable, since all the detail and pricing was agreed upon prior to me going in. Paul spent most of his time going through the functionality of the car and set everything up for me including the Blue link system and pairing up my phone with the car. I purchased a Volvo and BMW in the past and never felt this comfortable.I will highly recommend Paul to whoever is looking for a Hyundai. The one hour drive was definitely worth the trip. Chung

justinevan3789

Oct 18, 2012

I am very satisfied with Annapolis Hyundai and their service. I was searching initially for a used Hyundai Sonata and found one at Annapolis that I liked, but after viewing the new car inventory and especially the sportier looking Elantra coupe with a 6 speed manual I was sold. David came outside as my wife and I were looking at different vehicles on their lot and introduced himself. He is a pleasure to chat with and made our buying experience enjoyable. David is energetic, informative, and a pleasure to buy a car from, not to mention he makes a mean cup of bold coffee. :) All of the staff were very freindly, and not once did I feel like I was being hounded, as I have felt while visiting other dealerships. Their service department works hard in the background along with Mr. Wade who helped with the difficulties of military members buying out of state while serving.I would like to especially thank them for supporting our nations military!!

sienna722

Oct 8, 2012

I've had the opportunity to shop around before driving into the Annapolis Hyundai dealership and immediately knew that this is where I wanted to buy my car. Initially, I spent days wandering from one dealership to another. With every dealership, I got the feeling that I was wasting their time if I was not there to buy a NEW car. Sales people would come up to me and as soon as they learned that I was looking for a used car I was religated to the back section or the "trailer" in the back.The people at the Annapolis Hyundai dealership were honestly happy to see me walk in the door. I was brought to Paul Goodman and he took his time to find out what I wanted and what I didn't want. He explained the benefits of a new car but understood my desire for a used car.He then brought out the most beautiful shimmering white Sonata Limited and it was love at first sight.Paul and AJ crunched every number and brought the cost of my love well within reach of my budget. Overall, they listened to everything I said and gave me more than I expected for less than I expected.I strongly recommend a visit to this dealership if you are in the market for a Hyundai.

rebeccamoss87

Oct 8, 2012

I came into Hyundai with all intentions of test driving a car. I didn't know what kind of car I exactly wanted, so when I met up with David, and told him I wasn't exactly looking to buy immediately, he never once pressured me. I told him the cars my husband and I were interested in and he showed me just that. I had called previous dealerships around my area and they couldn't show me what I was asking for but wanted to see me things I couldn't even afford or was interested in. We were interested in the 2012 Santa Fe. As soon as my husband and I got into one, we instantly fell in love. David made sure he met all my needs and wants. When we were done our second test drive of the car, I told David I wanted to buy the car. He told me not to make an impulse decision and to shop around, think about it and come back if I was interested. He even was willing to give me a name and number of a different dealer we were possibly looking at. This showed me that David was after my happiness and not just my wallet. I told David no, and that this is what I wanted. After he made sure I was completely happy with my choice, he started the painless paper work. I still am so happy with my choice and don't have once second of regret. What made the process better was having a salesman that let me make my own decision. He never once pressured me. If I had felt pressured for even one second, I would have walked out. I will make sure to refer anyone I know looking for a car to David, at Hyundai of Annapolis.

saxophonedoug

Oct 1, 2012

Paul Brookman is a great dude committed to finding you a good deal and taking care of you throughout the car buying process. I was not kept waiting around by Annapolis Hyundai, they had the car I was looking for on their lot (whereas other dealers did not), and they effectively communicated their desire to have my business without being pushy. I got military discount, trade-in value on my old vehicle, and Annapolis Hyundai took care of all the back-dept details (like tags/title/registration), putting the plates on the car for me. They are all nice people and know their products very well. Paul was not satisfied to let me go until he had successfully connected my bluetooth phone and had educated me about my new car's variety of features, filling up the first gas tank as well for me. He even tried to beat the Navy Federal Credit Union's excellent loan rate I had been given (hard to do, but I credit him for giving it a good shot). I look forward to going back here, thanks to the way I was treated.

camumma

Sep 25, 2012

While Annapolis Hyundai Dealership is not the closest to my home, it is by far the best. In my opinion it is the only place to buy a new Hyundai and Paul Brookman was terrific in so many ways. When I first met Paul, I had done some online research but needed to see and drive in person two of the Hyundai models. I explained to Paul that I had not bought a car in 10+ years and was not completely sure I was going to buy one now, that I was looking at several makes of cars including Hyundai, and that I needed to test drive the Sonata and the Azera.Paul completely understood my situation, yet he was willing to give me his undivided attention for a considerable amount of time. His knowledge was evident as he explained the details and features of each model. He gladly let me test drive both models and actively engaged in a conversation wtih me about the pros and cons of each car based on what I had explained to him I wanted in a car. It was very informative yet Paul did not pressure me to buy. In fact he encouraged me to complete my research but offered to make himself available should I decide to buy a Hyundai. What an impressive, competent and professional salesperson. When I returned, Paul just as patiently, was again willing to let my son test drive these two Hyundai models as I wanted his opinion. I decided that evening to purchase the Sonata. While I am not a fan of haggling over the final price of a car, Paul make that process as painless as it can probably be and we did arrive at an agreement. After the paperwork was complete, Paul again took his time setting up my blue tooth, getting me registered for blue link, and again going over some of the electronic and navigation features. What a gem Paul Brookman is in every way. I bought my Hyundai from Annapolis Hyundai specifically because of Paul, the respect with which he treated me, his professional and courteous manner, and his knowledge of the product. But the icing on the cake, is that he is a really nice guy with a delightful sense of humor. When it comes to buying cars, it just doesn't get any better than Paul Brookman at Annapolis HyundaiCarol Ann Mumma

jhnat

Sep 21, 2012

This review is LONG overdue, but I had to share my experience.I am so glad I found this site! I live and work near Bowie, so when my car broke down and I was looking for a new Sonata (or Elantra), I went to Bowie Hyundai. After walking around the lot for almost 20 minutes, I decided to go inside to see if I could take a test drive. It was about 8:05, and before my salesman introduced himself, he informed me that they were closing at 9, and asked if I was buying a car tonight or not. I had never bought a car (or even been to a dealership before), and this experience made me very uncomfortable. He pointed out a few cars, before going back inside to introduce me to his sales manager. The manager was extremely rude and arrogant, and kept asking me why I wouldn't buy a car today (I hadn't even driven one yet). Frustrated, gave me his business card, and I left without really accomplishing much. I threw his business card in the trash and left.I loved the style of the Sonata, and heard so many great things about Hyundai, so I didn't want to give up. The next day at work, I was looking at other dealers in the area, and came across this website. After seeing the sales ratings, and seeing that it's not much farther away, I decided to make the trip to Annapolis after work. David welcomed me almost immediately, with a smile and a handshake, and his demeanor was very calming. Much different than Bowie. I told him I was looking at Sonata's, or maybe an Elantra. We went to his desk where he asked me what I wanted, what was important to me, etc., and I felt he was really listening to my needs. After grabbing the keys to the Elantra and Sonata, I quickly decided the Sonata was a better fit for me, so we went on a test drive. The car we drove had everything I wanted, and at the end of the test drive he asked if I would give it a good home.We had not talked about the payments, so naturally I was very hesitant and nervous. David explained to me that he would work within my budget, and he would do everything he could to make sure I was happy. I had done my research, and I knew exactly what the dealer cost was and what my target price was, so I agreed that I would buy the car if I got the price I wanted. We went back inside, and in a few minutes David came back with his offer- over $500 BELOW TARGET PRICE! And he offered an Eco Bonus rebate I had not even heard about. Since I have read so many horror stories about how long and annoying most car negotiations go, with all of the back and forth, hemming and hawwing, having to pretend like you're leaving to get a good deal, I was shocked at how painless this was. I had also read about how dishonest the Financing Managers are, and how they will pressure you relentlessly to purchase aftermarket products which are a waste of money. Totally the opposite at Annapolis Hyundai. Billy Sadtler introduced himself, completed our contracting work, and offered me a range of options for coverages (and a corresponding payment for each package). He explained all of the options, but I decided to only go with the pre-paid oil changes, so all of my maintenance is included into my payment. After leaving Billy and the finance office, David introduced Mark Wade as the sales manager, and the man who gave me such a great deal. I thanked him for making it such an easy process, and commended the team he has working for him. Mark was extremely sincere and honest, not what you would expect from a car sales manager. He thanked me for my business, and made sure that I had a great experience before I left. David paired my phone to the BlueTooth, showed me all of the bells and whistles(again), and sent me on my way. He called me the next day to make sure everything was OK- what a nice touch. I hope everyone will take my advice and go to ANNAPOLIS HYUNDAI to work with David, Billy and Mark. What a fantastic team, I recommend them wholeheartedly. I love my new Sonata, and will definitely be back when it's time for a new one. CHEERS

kkoperski

Sep 20, 2012

My experience with Annapolis Hyundai was great. I'm a teacher in Anne Arundel county and going through TAAAC, teachers are offered a discount in dealing with the purchasing of new cars. I emailed Paul Brookman and explained my situation. He was accommodating to my needs and my limited budget. I purchased a 2013 Hyundai Elantra. I knew full well what car and what features I wanted going in and Paul made that happen for me. There was no "haggling" over price. I merely went in, talked with Paul about what I could afford and he made it happen for me. I was very pleased with the service and would recommend Paul to any teachers (or anyone, really) that are looking at purchasing a Hyundai vehicle. Paul is very personable and easy to talk to. I never really felt pressured or pushed, which made me driving away in my new car that much more enjoyable.

thetreuths

Sep 13, 2012

It was all a very positive experience. Paul made you happy to do business with him. I would recommend him to all my friends and family members.

kdmitche

Sep 13, 2012

David DiCarlo was the best I could ask for in a car salesman. He really listened and made thoughtful suggestions in line with my requirements, and I decided on a new Sonata. However, overnight my family finances changed and I needed to purchase a used car instead. David and Billy Sadtler both worked together to show me many good options, give me a generous trade-in amount, and a terrific older vehicle. They are professional and gallant young men and I recommend them unreservedly.

svia

Sep 8, 2012

David DiCarlo was very knowledgeable and helpful in showing me several styles, as I wasn't sure what could replace my beloved MINI. I ended up with an Elantra GT Hatchback, which was perfect. The first visit I looked at varying cars all over the town, and then came back to Annapolis Hyundai one week later because I was really impressed with the car, the horsepower, the efficient size for city driving and parking. Mark Wade gave me a good price on the MINI trade-in and Billy Sadtler was very helpful in explaining the paperwork, the warranty, etc.Thanks to David for finding the right car, putting in the floor mats and wheel locks. Thanks to everyone. It was a very pleasant experience.

squeekie

Aug 27, 2012

Two purchases in two weeks. Purchased a used car, to turn around 2 weeks later to trade it in for a new car. Work changed, needed more mileage then the crew cab I bought. Both experiences were great. The salesman David DiCarlo communicated well via email and made the process painless at the dealership. I was introduced to Mark Wade and Billy Stadtler on the first purchase and negotiations on the first purchase were handled in a professional manner.2nd purchase, trade-in the crew cab I bought 2 weeks earlier for a Hyundai Accent ES Hatchback, yes it fits my hockey gear and I get twice the mileage. David DiCarlo once again fought for me on the trade-in value prior to my arrival, I suffered a monetary loss but Mark and George Sparks were sensitive to my change of situation and were able to put me in the car that fit my budget.I travelled 117 miles (234 miles round trip) to purchase my vehicle from this team. Two local dealerships were not willing to match the offer Mark, George and David put on the table. It goes without saying, they make every effort to ensure your buying experience makes sense, is affordable and that you are driving off with a car that you wanted to buy, not one they tried to sell you.Thanks again all of you for making this such a great deal and experience. I love it, my wife loves it, my kids love it!

vsrnlr

Aug 14, 2012

Paul was just what I wanted in a dealer rep. We did all negotiations vie email, I never talked to him until I went in to buy the Sonata GLS. He answered every email question quickly, at all hours every day, with no BS or attempts to up sell me. When I asked for a bottom line, best price including everything, he responded quickly with a "walk out the door price" that beat the other 7 area dealers I was negotiating with by hundreds of dollars. He then found a different color Sonata (my wife changed her mind) with over $1200 in options that he sold at the same price and suggested a way to get all 3 $500 rebates that were being offered, even though we were not going to finance the car, even lowing the price a bit more as an enticement. All this was done without talking to him even once. When we finally went in to buy the car, Paul was super friendly and processed us quickly, explaining every detail about the car and answering every question with no attempts to try to change the quoted price. All in all one of the more pleasant car buying experiences I've ever had.

Caconrad828

Aug 12, 2012

Paul was great! He was friendly, fun, and very informative about the vehicle I was purchasing. I came there with a price in mind of where I needed to be. Even though at first my number wasn't hit, Paul worked with his team and on the second try Paul and his team were able to hit the price that I needed.

scazares

Aug 5, 2012

We were interested in the Sonata. David was very friendly and very knowledgeable about the car. He found the right car for my needs. Paperwork was very smmoth. Highly recommend the dealership.

historybuff12

Jul 30, 2012

I have wanted a Hyundai Tucson for weeks since seeing one on display at Annapolis Mall. I contacted Annapolis Hyundai by email four days before I was to come in and purchase a new Hyundai Tucson. I received confirmation emails, and appointment-setting emails. I test-drove the Tucson. David DiCarlo was my salesperson but everyone in the dealership was friendly and took time to see if my experience was a positive one. Billy Sadtler did the business end of the deal in no time flat, very competent. David wanted to make sure that I received the best possible deal and that I understood the features of my vehicle before I left the lot. He did a great job. I am pleased with everything and love my Tucson.

kelseyfets

Jul 29, 2012

Paul was able to find the car that I wanted with the exterior and interior color that I wanted. He worked with me during his off hours and was able to come in to the dealership around my schedule. This was my first buying experience and I enjoyed working with Paul and the people at Annapolis Hyundai.

jjrango

Jul 25, 2012

I recently purchased a 2013 Hyundai Elantra GLS with the Preferred Package from Annapolis Hyundai. My experience with this dealership was great from start to finish. The staff was very knowledgeable, friendly, professional, and helpful. I really enjoyed interacting with everyone I worked with including George Sparks, Billy Sadtler, Mark Wade and Tom Metzger. This was my first new car buying experience and Annapolis Hyundai really made it a GREAT one! Working with George Sparks was a real highlight of my experience. He was extremely knowledgeable, patient and kind which helped make the car buying experience much less overwhelming. I am highly recommending Annapolis Hyundai to all my friends and family.

Galieforce

Jul 22, 2012

Started off working with Billy Sadtler and ended up with Paul who is an professional from start to finish. He worked with my schedule, he was available off-hours, and he actually made me feel like I've known him forever. I will recommend Paul and the dealership to everyone!

Cacrouch

Jul 21, 2012

We were looking for a new SUV. Our friend referred us to Annapolis Hyundia. We had a very pleasant and efficient experience. Our sales representative, George Sparks, greeted us with a smile and such friendliness. He listened to what we wanted, our price range, and without any pressure, worked with us to reach our goal. We test drove and purchased our new Santa Fe within the hour. We are both extremely pleased and happy with the service, price, and vehicle. ALL of the Hyundia staff were so pleasant.from our sales representative, George Sparks; sales manager, Mark Wade; and the General Manager, John Williams all were friendly, unpretentious, attentive gentlemen. Our entire process, from the front desk greetor to our vehicle selection to financing, went extremely smoothly and efficiently. We have purchased many vehicles in our lifetime, but this by far was the best and most efficient experience we have ever had in purchasing a new vehicle. Thank you. Happy Clients,Ernie and Connie Crouch

lvnlife15

Jul 18, 2012

This was my first time buying a car from Annapolis and I was very pleased with how friendly and iviting they were. I have had bad experiences at other dealerships and it was a breathe of fresh air to work with such great people! They were attentive to my needs and worked with me to get in the price range I was looking for. The followed up with me after I bought my car to make sure I was still happy and if I needed anything.I will be returning to them for all my car needs as well as telling all my friends and family about my wonderful experience at Annapolis Hyundai!

ctaylor95

Jul 15, 2012

We called the dealership when they first opened and spoke to Paul. We told him what we were looking for and he was able to not only locate the exact car I wanted but was also able to get the price and monthly payments to where I needed them to be. This was the first car buying experience that wasn't painful! No pressure, just great service!

abgitchell

Jul 12, 2012

I assisted my senior citizen father with a new car purchase. Annapolis Hyundai was very fair on price and trade. Would recommend and purchase through them again. Paul was very patient with us through the whole process.

mysmokey

Jul 9, 2012

I cannot be more pleased with this dealership! When I first visited there in April 2012, I was greeted by sales rep George Sparks with a smile and handshake. I only went in to get a book on the newly redesigned 2012 Azera and to see if they had any on their lot during my lunch hour, so I was not interested in sticking around at the time to chat. And I figured I would come back if I was interested later. George was very intuitive that something was not quite right by how guarded I was. I only gave my first name and why I was in there and that I was on my lunch hour. He said to me, let me earn your trust, and, how can I do that? Not only did he earn my trust, he sold me a car! I bought my new Azera on 7/03/12 and cannot be more pleased with the car, or the people at the dealership! I feel like family there!I had originally bought my new 2005 Hyundai XG-350-L at a dealership in Clarksville, MD and was very loyal to them for almost 8 years and had my car serviced thru them and anything else that I needed for the car, such as wipers, etc. But when it came time for me to get a new Hyundai, I naturally went back there. I was so disappointed in them and their game-playing that I left and swore never to go back! Apparently my loyalty meant nothing to them all this time. And their game playing and their word means nothing. I walked away three times from their so called deals.... So, this is why I was guarded when I walked thru the doors of Annapolis Hyundai. I did not know what to expect and certainly did not want them calling me or anything until I was ready to actually shop or buy. I never felt pressured or pushed into buying something I did not want. But George was very kind and very professional and made things simple and easy going for me. And I know that I did not make it so easy for him. And George, for that I truly apologize.....I was not quite sure what I wanted. I knew what I liked, but was not sure if I wanted something for better gas mileage, or room, or what....So George took me test driving on a few different vehicles until I was sure it was the Azera that I wanted.He never seemed to have lost patience with me, no matter how many questions, or how many vehicles that I test drove, or how much of his time that I took. If he did, he did not show it and that makes him a professional for sure.George Sparks made sure that I knew how everything worked on my new car, what to expect with my new car and where everything was situated before leaving the parking lot. He spent a great deal of time with me going over everything. He's a good sales rep. He also made sure that I knew there was no longer a spare tire, but a repair like kit instead in the trunk, so I would not think that I was ripped off or that it was stolen. I also have to praise Andy Katz for his untiring hunt for this car for me. I have missed out on three others, but not because any of their doings. Andy was not going to give up and he did not! And I have to thank Billy Sadtler for finding every possible financial avenue for the best rate and deal for my financing of this car. They all want you to be happy there and it shows too.There was a car at the Route 40 dealer that Andy had called for on 7/02/12 to secure for me that he found, and they are the same dealer as the one in Clarksville, MD that I mentioned earlier. It seems that Annapolis Hyundai and the Route 40 dealer were to make a switch of Azera's so I could get the Bronze Mist one that I wanted. Only when Annapolis Hyundai went to do the trade, the Route 40 dealer sold the car, knowing that Annapolis Hyundai was trading it! How dirty and underhanded! Again, this dealer must not care about their integrity or caring that their word means nothing! This is very poor business and salesmanship at the least! I was so disappointed in them! I'm so glad I did not go thru them again! I feel very happy with the deal that I received from Annapolis Hyundai and they have earned my trust and certainly will refer others to them. I will only be loyal to them now! Thank you George Sparks, Andy Katz and Billy Sadtler, you're a great team!

megh1991

Jul 4, 2012

Mr. Brookman was very friendly and easy to work with. He answered all of my questions and was accommodating and respectful during the price deliberation part of the process. We were there on a Saturday afternoon and he stayed late and completed the deal at our pace. He has already followed up with me to see how things are working out. The paperwork phase of the process was also good at this dealership. Everything was explained thoroughly and I did not experience any pressure during the signature phase as I have in the past at other dealerships. I would recommend this dealership to others. I hope that my experience with the service department there will be just as pleasant.

TootziRollPop

Jun 21, 2012

When I purchased the car I was never informed that the car did not come with a spare tire or floor mats. I was told by the main Hyundaibdealershipbthat I should have been told and they should have offered for me to buy them or order them for me. During financing the manager interrupted several times to tell the guy to hurry up. It made me feel VERY uncomfortable and they forgot to have us sign a paper. My brand new car had scratches all over it, which they did fix, but I had to go out of my way to the dealership and was never compensated for my time. I got a flat tire a few weeks into my purchase. It could not be fixed because there was no key for the wheel locks. I called the dealership and asked for a manager to call me back as soon as possible to decide what to do. After waiting for FOUR hours at the service place, I emailed my salesperson and he called me. He then implied that I lost the key! I still have not heard from a manager. The mechanic decided to just break the wheel lock off and give me a regular lug nut so he could plug the tire. I went to the dealership the next day and a manager apologized and they gave me all new wheel locks and a key. Again, they never offered me compensation for THEIR mistake. I had to wait over an hour for the new wheel locks. The service manager told me that they did not put the wheel locks on - thy came with them - and that they never checked my car to see if it had a key - I did not lose the key George!The service department told me that I needed oil changes every 3,750 miles but my book said 7,000. They told me that MD was considered a "hazard" driving state and they would not honor my warranty without it. I called the main Hyundai number and requested, and received it in writing, that he was wrong and I would be fine with every 7,000 miles. I would NOT trust this service department with any of my vehicles! They are liars.I used to own a Nissan and LOVED my dealership and had my husband and sister buy cars from them. I would only tell my worst enemy to buy a car from this dealership.I love my car but not this dealership.

arunnair456

Jun 18, 2012

Great Customer service. Good a good deal on the new car as well.Nate was my sales guy and he was great in getting me out with a new Genesis Coupe. Overall, I am satisfied.

Looking for a new Service Department

Jun 15, 2012

This is something I don normally do but thought I would share--right or wrong! Let me start out by stating the sales department was very easy to deal with and was very painless. Now I personally would never-ever recommend purchasing a used vehicle that is especially not a Hyundai. The service department manager (if that is truly what he washuck) is subpar at best. If he is the one representing Annapolis Hyundai then I would recommend doing business elsewhere even with a good sales department. I will not get into specifics but will say they are 100% hands off repairs and truly don understand the concept of keeping customers. They won or will state they do not work on cars that are not Hyundai, then that should mean they should sell cars that aren Hyundai. One would think you want a customer to be happy on all fronts to not just make one sale or service, but to have that person for the life of the vehicle or for life. Annapolis Hyundai and the owner don seem to believe in that concept. That being said, the vehicle I was going to purchase will now be done at another locationhat is what they like to state and hopefully the Service Department is more honed in on customer satisfaction. Last thought, good job Chuck and many wishes on moving up the food chain!

kaymcnew

Jun 8, 2012

This is the dealership to go to! Our experience was THE most pleasant experience EVER in buying a car. We have a Hyundai Santa Fe and love it, so we wanted a 2nd one. My husband ( a bit of researcher-budget guy) went on the internet and got five dealerships to respond. We live in two states, we have cash and we are not in any hurry. We were wandering through the Annapolis Hyundai on a Sunday (when they are closed) and we spotted this Santa Fe we really liked. Here comes Paul Brookman (remember the dealership is closed on Sunday) walking through the lot and offered to answer any questions - low key, no pressure, handed us his card. So my husband, Mike knew we really liked the 2012 Santa Fe, did his internet research pricing stuff, and send emails out. Well, Annapolis wasnt't the lowest price (at first) and wasn't the first the respond. Mike and Paul did connect, bantered back and forth (Paul has a great sense of humor; and Mike challenged him to"shave" the price a bit and from there they were talking electric razor vs straight edge....)When another dealership offered a lower price, Annapolis Hyundai, through Paul, didn't just match it, they beat it! And, threw in extras that we didn't have interest in (because of price) and, of course, we certainly took. Paul was great to work with, no games, no smooze, just here is the price. Oh, he also knew the car. Personal aside here, my husband usually knows more about the vehicle we want to purchase than the salesperson, so the fact that Paul knew the vehicle as well as Mike did, was impressive to my not so easily impressed husband.Oh, and I have to mention that after the price quote, we said we wanted to title and tag in a different state (not deliberately, we weren't whether the vehicle would stay in MD) Even though the other state's title and tag costs were more, Annapolis Hyundai, through Paul and General Sales Manager Andy Katz, covered the cost and keep the original price they quoted us and "ate" the difference. Andy is great too. He is a friendly guy who helps his team out wherever he can. He is very visible and he is not the "hard sell" guy. So, then the financing. We were going to pay cash, but when you can get three years at zero financing, why? Billy Sadtler, the Business Manager, was delightful to work with on the paperwork and helped us understand the optional warranties. Did you know that Hyundai offers coupons on the internet? Billy does.When I mentioned to Paul that I hoped "my" vehicle would be covered overnight while we completed the deal, the vehicle was in the bay, was washed and had a full tank of gas. Paul also connected both our phones to the vehicle before we left the lot (oh, and of course, he went over all the manual, pointed out the road side assistance that Hyundai provides, etc. The people at the Annapolis dealership are friendly, they work together and genuinely seem to enjoy what they do. These are all people you would enjoy seeing AFTER the sale!Kay McNewJune 8,2012

kpwinter

Jun 4, 2012

Buying a car from Annapolis Hyundai was easy and a pleasant experience. Paul was very helpful in finding the car I wanted and getting the deal I was looking for. The entire staff at the dealership was friendly and helpful.

jackielevy

May 28, 2012

Don't you all ways need your husband/boyfriend to go to the dealership to help you get the best deal possible! not at the HYUNDAI OF ANNAPOLIS, Paul Brookman and his team worked with my limited budget, even beat my pre approved loan, interest rate... Paul worked very hard to keep every one involved happy with their deal. Arriving at the point of signing the paper work (the finance office) o.k this is usually were your great deal,you just received on your car,doesn't seem like a great deal any longer after they try talk you into the extended warranty!and so on, Not here...John Williams,the general manger, really took good care of me, was not pushy or aggressive trying to tack on the extras.I did go with the manufactures warranty packet,since they kept me way below my original monthly payment.....Great job! to the whole team, at the Hyundai of Annapolis, special thanks to John Williams and Paul Brookman, you have all my future business.....I love my 2011 Hyundia Sonata.....

mcamps53

May 26, 2012

Paul Brookman made my car buying experience as painless as possible. After several emails with Paul looking for a 2013 Sonata Limited he emailed me a quote along with which colors were available. After going to the dealership to see and drive the car, Paul explained the whole car and options to me in full detail. He never applied any pressure on me to buy. After having my trade in appraised he worked the price to make me happy. I was also very impressed with the financing process. I filled in the loan application online sitting at Paul's computer and within 30 minutes, John Williams, the General Manager, called me in to sign the papers to take my new car home with me. I would recommend Paul Brookman to anyone looking to buy a car.

dsuls

May 21, 2012

I am looking for my first new car and so I stopped by the Annapolis Hyundai dealership to test drive a veloster. I did a fair bit of online research but George was extremely helpful in providing that additional information and making my wife and I feel a lot more comfortable about the whole car purchasing process. I would definitely recommend working with George!

jmtestin

May 11, 2012

My first connection to the dealership was online when I filled out the Finance Application. It was very nice to have that step completed before I even walked into the dealership. I received a swift response in the form of an e-mail with contact information and information about my vehicles of choice. *One* e-mail rather than the 97,000 nagging e-mails I would have expected from a car dealership in this economy. This no-hype, no-pressure experience continued when I called to make an appointment. Paul Brookman was delightful on the phone - and even more so in person. We drove the Tucson and the Santa Fe, and when I decided on the Santa Fe, he helped everything to move swiftly and smoothly. There was no silly game playing, we worked out a great deal on my lease, and also on my trade. My car was prepped, and about three hours from the time I'd arrived, I drove off of the lot and headed home in a great car. I have already been spreading the word about this dealership and this salesman. For the first time, I can honestly say that it was a pleasure from beginning to end. Thank you, gentlemen!

crush8352

May 10, 2012

Our experience at Annapolis Hyundai was outstanding. We met with Paul Brookman intially to test drive a used vehicle but unfortunately the vehicle was transferred to another dealer and sold. Paul assured me that he could find another vehicle with the same features and would have it brought in but in the meantime he suggested test driving the same make and model, just a different exterior color. As it turned out we did not like the interior color we intially selected and was open to considering another color choice. We settled on a sporty shimmer white 2013 Elantra and we were very pleased with the deal that was worked out. Paul was very professional and a delight to work with. No pressure and anwsered all of our questions. Going through the loan paperwork with Billy Sadtler was great too. He was very organized and expalined things very clearly. We appreciated how he did not try to pressure or intimidate us into buying extras. He simply informed us of the options and respected our decisions. Buying a new vehicle was a breeze and by Sunday we were driving a new Hyundai!

bbbcook

May 6, 2012

I had a great experience at Annapolis Hyundai. Paul was extremely helpful and friendly. His no pressure approach was refreshing. He found me the perfect vehicle for my budget and i left a well satisfied customer. Thus i gave Annapolis Hyundai an exceptional rating and recommend them highly to any prospective buyers.

camsoup

May 5, 2012

Paul was an outstanding salesman, and made the process of buying a new car as quick and painless as I thought possible. I purchased a 2013 Sonata 2.0 Turbo, and I love the car already. I would highly recommend Paul for future consumers, and I give him high marks across the board. He was friendly, helpful, and got to a fair bottom line price very quickly. I bought my car in early May, 2012.--Alex

JessiDan10

Apr 30, 2012

I purchased a 2012 Hyundai Tuscon and worked closely with George Sparks. The clean and welcoming atmosphere of the dealership is what drew me in, but working with George is what really made me stay with Hyundai Annapolis as opposed to many other dealerships in the area. George was knowledgeable, approachable, friendly, and most of all trustworthy. He had my best interest, needs, and wants of the car in mind from start to finish. He wasn't pushy and even came in on his day off to work through our deal, which was greatly appreciated. I would highly recommend George and Hyundai Annapolis to anyone in the market for a new or used car!

snoopy346

Apr 27, 2012

I brought my vehicle in for a warranty problem, the service manager after looking at the oil determined that my vehicle has been abused and would not be covered under warranty. I offered to bring in oil change receipts and proof of purchase for oil filters purchased and installed by me. He told me that would not be necessary.(he basically called me a liar. after removing my car from the dealership i took it to a master mechanic. we discovered that the reason the oil was sludged due to a head gasket leak which introduced antifreeze into the engine and caused the sludge and probably spun a bearing. when i asked them to diagnose the problem at the dealership the only thing i got was a bill for 132 dollars and was told i needed a new engine at a cost of 5000dollars for a used one or 7000dollars for a rebuilt one. no pressure testing was to determine what caused the problem , as a matter of fact no tests were done at all. worst service department i have ever dealt with

kbcorry

Apr 26, 2012

My second choice was a white Tucson Limited, my first was a Chai Bronze Tucson Limited. When I went to pick up the white, which was the only one they could find, they surprised me by having both cars side by side to pick from. What an awesome experience!! Thanks, Jan, and all of the associates that were in on the surprise. Very friendly, customer service oriented dealership.

benana

Apr 13, 2012

Paul Brookman followed up via phone and/or email only when asked - never pushed - anything! AND - he has a great sense of humor. I also need to add that Scott Warren (finance manager) made the process very easy, indeed!

muzishan21

Apr 6, 2012

Bill Nash went above and beyond what I had expected. After getting my car stolen, I was in search of my first new car in 8 yrs. I finally figured out exactly what I wanted but a few other hyundai dealerships were unable to find the car and were trying to get me to settle on something I didn't want. I finally was recommended Bill Nash by a friend. Within an hour, he found the car and by the end of the day it was at his lot. 2 days later I made the 1 hr drive from Virginia to Maryland and bought the car of my dreams! I knew what I wanted and refused to settle. Not only did I get the car of my dreams but I received a great price for the car, exceptional service, and have even recevied a few calls in the weeks following my purchase to make sure I was satisfied. I would highly recommend Bill Nash and the Annapolis Hyundai dealership to everyone!

CherylMcPherson

Mar 25, 2012

Dani was awesome! She admitted she was fairly new to the job. But she knew her stuff about the cars we looked at GREAT JOB! Will definitely recommend her and the dealership

hensonb

Mar 24, 2012

Conrad Westerman went above and beyond the call of duty to help me out. I had been working with him on line for a couple of weeks trying to find a new Elantra in a particular color. While I did not get the color I originally wanted (and that wasn't because he didn't try - seems like no dealership could get me the Desert Bronze Elantra Limited)- I absolutely love the Titanium Gray Metallic Elantra I purchased. Mr. Westerman was extremely patient with me and all of my crazy questions. I never once felt pressured or taken advantage of while I was there. The price was also better than any other dealership I had been in contact with. Scott Warren was great also. He made me feel extremely comfortable doing all of the paperwork. I hadn't purchased a vehicle in 14 years so I was nervous about purchasing a new car and Mr. Warren calmed all of my fears. I would absolutely recommend this dealership to other people. I can't want to get to work on Monday and tell everyone about my AWESOME experience with Annapolis Hyundai. Thanks guys!!

splatek

Mar 12, 2012

There was absolutely no pressure. Billy and the finance guy was extremely friendly and helpful in every way. They were both very professional and very knowledgeable of their vehicles.

JCBOU

Mar 9, 2012

I went into Annapolis Hyundai with the intent of just test driving to get a feel for what kind of a car I would want to buy. Paul was immediately warm and welcoming! He put me in a shiny new veloster and sent me on my way. I ended up test driving at other dealerships that day but came back right before closing. Paul took me out for another test drive, because I had fallen in love with that veloster. From the moment I stepped in the door, I never once felt pressured or taken advantage of. They worked hard to find me the exact color and had it perfectly polished and ready for me when I came to pick it up days later. AMAZING dealership, AMAZING DEALER.

jhm1975

Mar 9, 2012

I initiated contact with the dealership based on my desire to find a reliable commuter car. They were patient with me, answered all my questions, and were never pushing me towards a sale or a certain type of car. I presented what I thought was a reasonable price and was surprised when I was not given a counter offer, they accepted my requested price and began looking for the car I wanted. The process was hassle free and I would certainly be a repeat customer at Hyundai of Annapolis.

Unsatisfied Customer

Mar 9, 2012

You dont want to waste your time with them! They dont care about the customer.

wayndres

Mar 6, 2012

From the moment I entered the lot the first day until the last minute we drove off with TWO new Hyundai cars days later, the experience was nothing less than perfect. Our salesperson George was very informative and helpful without in any way being pushy. My wife and I ended up changing our minds after a couple days and picked not one but two cars instead of the original choice, and George was very quick to change gears and help us down this new path. The manager Scott dealt wonderfully with us during the financing and also worked some magic at the close of the purchase with extra warranties. First Hyundai purchase and wont be my last. Great place to do business and two great gentlemen to do business with.

krenn08

Mar 4, 2012

I've had bad experiences with car dealerships in the past where it seemed they felt they had to do a performance and run sales gimmicks (the "boss" is here so we can do things we couldn't normally do). The experience I had at this dealership was a whole different ballgame. Conrad was friendly and efficient. He knew about what he had in stock and was able to answer questions. At no time did I feel pushed into a sale - this was something I bought, not something I was sold. I assume these guys work on commission but the experience left me feeling like a non-commissioned environment. Lastly, he carefully presented some facts about the car before I drove off the lot so that I would know what to encounter before I encountered it.After deciding on a particular car, Scott was friendly and knew what to do each step of the way and worked with me on one of the promotions. It is a true relief dealing with people who know what they're doing so nobody has to guess and worry.While I believe the warranty was quite sufficient for the first 100,000 miles, with Scott's guidance, I did purchase some of the extra coverage which I'm sure will help me keep up with the maintenance.

Biv79

Mar 3, 2012

My experience with Annapolis Hyundai on Saturday 25 Feb was perfect. I walked away with the exact car I wanted, and have been loving every minute Ive spent behind the wheel. It was a real pleasure to work with George Sparks during the decision process, and Scott Warren did a great job making the deal possible.Everyone did a fantastic job, and you can be assured that I will be recommending Annapolis Hyundai to my friends and acquaintances (as a matter of fact, I already have).

melanieanderson

Mar 2, 2012

This dealership is awesome! They were very low pressure, friendly and very informative. I initially test drove the 2012 Sonata Hybrid at this dealership to see what it was like and George was friendly and informative on a very rainy night. After I made my decision, I shopped around and did some more research online. Conrad was incredibly fast in responding to my questions and actually answered them via email, where as many other dealerships just told me to call them and didn't actually provide the info I was looking for. The whole dealership has been nothing but awesome and that is the reason I decided to purchase my vehicle with them. The price was also the best in the area and knowing I was in good hands with service, etc. I couldn't go wrong.Thanks to Conrad and George for the excellent service and keep up the great work. I love my new vehicle and have already made recommendations to others to shop with you!

Bruin22

Feb 29, 2012

I knew I wanted to buy an Elantra and live in Annapolis, so I wanted to buy from this dealer. I shopped around and Annapolis Hyundai was able to beat all other dealer prices. I spent less then 2 hours from the first visit when I told Paul what I wanted to the day I drove my Elantra off the lot. Paul was able to find me the exact Elantra I wanted and had it clean and ready for me when I came in to finish the purchase. Paul and Scott were very professional and friendly. They answered all of my questions and Paul showed me all I needed to know about my knew Elantra.

Bfrog

Feb 27, 2012

This review is long overdue, but I wanted to say that Paul Brookman was fantastic to work with. He does not put the pressure on even though he had me as a captured audience in traffic for an hour! He is honest and produces a good deal. His memory is great for customers when I returned a few months later for my first oil change. I was not excited about the prospect of haggling over prices and I have done it once before, but working with Paul made the experience tolerable...dare I say even good. I was treated with respect and treated as someone who is well informed, which is way more than I can say for the other dealerships I visited in the area. Annapolis Hyundai, in general, produced the best deal of all the offers I could find. I wish more car salesmen were like Paul. I did not need financing from the dealership, but I did talk to one guy (Eric?) about financing and he also was very respectful and probably would have worked through him if I needed financing. Bottom line, I would definitely buy from Annapolis Hyundai again and recommend others to go there for a great buying experience.

tbmichaela

Feb 26, 2012

My experience with Hyundai of Annapolis was great from the time i walked in to inquire until the time i walked out with my 2008 Kia Sorento(Dream Car). Billy was great with any questions or concerns i may have had. The process was very straight forward. No one tried to manipulate or play any type of games.Scott the finance manager was very informative. I would reccommend this dealership to anyone. Service exceeds 125 percent of customer service.

Lockri

Feb 9, 2012

This is our Third Hyundai we have purchased from this Dealership. Paul Brookman was a complete Professional and made this a very pleasant experience, Scott did a great jobin helping with the financing and answering all those little questions that needed to explained. Would highly recommedd this Dealership to anyone looking for good pricing and a painless sales experience.

skinman1958

Feb 7, 2012

Paul Brookman and Scott Warren, bent over backwards to make sure our experience was a pleasant one. Great Car at a Great Price. Nuff said. Thanks Guys!!!

Hut

Feb 1, 2012

Comfortable sales experience... no pressure... just helpful and answered questions directly... about vehicles and financing and extended warranty/extended maintenance options... these folks are worthy of your trust. The young gents doing car prep for delivery did a fine job too. I cannot comment on service shop as vehicle is new and not been "in" yet.

One Happy Customer

Jan 30, 2012

I purchased a used vehicle form Annapolis Hyundai and it was an excellent all-around experience. The people there were prompt, friendly and in no way pushy. They went out of their way,in fact way over and above what they needed to do - not so much to sell me a car, but just because they are good people.

jehrman

Jan 26, 2012

Very pleasant experience. We leased a 2012 Sonata- Conrad Westerman was our sales rep and we were so pleased with both how he and Hyundai treated us that we got a second car (2012 Sonata Hybrid) less than a month later! This new car turned out to have a bad fuse connection and wouldn't start on multiple occasions. Conrad came over to my work location to assist, and ensured a rental car was available when he drove me back to the dealership. My car was towed there as well and it took Maintenance less than 10 minutes to fix the problem.While I was not thrilled about a bad fuse on a brand new car, I was EXTREMELY PLEASED by how Conrad and the Annapolis Hyundai dealership handled things. Outstanding customer support.

fivecubedskippper

Jan 23, 2012

I took delivery of my new black Genesis at night and did not notice that the front end had been damaged. The bumper and quarter panel had been touched up by someone prior to Annapolis Hyundai getting the car to deliver to me. When I brought the issue to the dealer's attention they did the right thing, set me up in a loaner and sent my car to the body shop to be properly repaired. (Fender was removed straightened and repainted, and the front bumper was replaced). The dealer certainly lost money on my sale given that they didn't realize the damage when they took delivery of the vehicle from the other dealer, but clearly took responsibility and did right by me when I pointed out the damage. You can buy with confidence that Annapolis Hyundai will stand by the deal that they make.

Mary Ellen Dial

Jan 15, 2012

We were shopping for a new car to lease. Mr. Sadtler met us at the door and did everything all sales people do only better. He is extremely well versed on the cars and came up with a deal we absolutely could not refuse. We have been leasing Toyotas for the last 18 years but Mr. Sadtler changed all that. He is friendly without the car salesman glad-handing as well as being competent and capable. Everyone at the dealership was friendly and positive but we find Mr. Sadtler to be in a class of his own. We are delighted with him, the deal, and the car.

Hicoselman

Jan 14, 2012

I was traveling with my family, and late on a Friday afternoon sufferead a breakdown near Annapolis Hyundai. Though it was very late in the afternoon, Mr. Adam Rue went out of his way to repair my car quickly and at a very reasonable cost. I was on the road again much more quickly than I ever would have expected and was able to continue on to my home in Chincoteague, Virginia without further incident. Mr. Rue impressed me with his professionalism, and I was able to save the expense and inconvenience of an unexpected layover two hours away from home. Kudos to Mr. Rue and the staff at Annapolis Hyundai.

Jill B

Jan 13, 2012

I have been looking for a used SUV or van to fit my needs. I am handicapped and now need to put a scooter lift in the vehicle, which necessitates a large cargo area. I needed a not too expensive, fairly new vehicle with low mileage. Dani Owenby was extremely helpful in finding what I needed. She is very friendly and has a very cheerful attitude which makes car buying easier than I expected.I bought my last car from Annapolis Hyundai, a 2003 Elantra GT, and have had a very good experience with it. It had over 187,000 miles on it when I sold it and was still running great.I would recommend Dani as a sale rep and Annapolis Hyundai for anyone looking for a new vehicle.

burtona2001

Jan 11, 2012

We found the car we wanted online. When we went there they showed us that car and not a bunch of more expensive vehicles. The price we negotiated was the price we paid and there were no surprises. All-in-all a very pleasant experience. Everyone we interacted with was very courteous and friendly.

Nicole T.

Jan 10, 2012

I am a single mom who was looking to trade in my 2008 Ford Escape for something more stylish and up-to-date. Renny, my sales person, was wonderful to work with and spent an entire Saturday with me (5 hours) dealing with some issues with financing due to my divorce. I didn't even end up buying the car that day because of financing issues but Renny and Scott (fianancing) were able to work with my unusual situation and get me the car I wanted (Tucson GLS) at the price I needed for my budget. All around great service and wonderful buying experience!

JenniferB

Jan 7, 2012

When we were deciding which car to buy we did a test-drive with Paul Brookman. It was the hottest day of the year but he stood outside and answered all our questions. He was the most knowledgeable of all the sales people we dealt with and we were impressed with the dealership. However it took us a long time to decide to buy. Paul kept in touch politely but not in an annoying way. After several months we decided what we wanted to buy and I contacted all the local dealerships for quotes. Paul was able to match the lowest price even though he had to work with another dealership to get the car. It was easy to communicate with him. He never made false promises and when we got to the dealership he did not try to raise the price, everything about the car was as promised.Annapolis Hyundai is smaller than a lot of dealerships which is great because the people there know each other and can help out. For instance, one time I called and Paul was helping someone but the receptionist was able to answer my question. Also, you will not be standing around waiting for someone to help you.Scott Warren, the finance manager, was super-fast. He was even able to give us an official registration and real tags, no temporary tags, not waiting for them to come, no hassle!

swzientek

Jan 7, 2012

very easy and fair purchase Nate did his best to make it quick and painless. No high pressure sales tactics. Would recommend this salesman and dealership to friends.

wrightb

Jan 4, 2012

I am feeling very guilty that it's been over a week since I bought my car and I haven't provided this review yet. Why? Because Conrad provided information to me and responded to my inquiries immediately, every single time, and time was of the essence to me. Great friendly people, the kind you would like to have as your personal friends. Trustworthy, amiable, proactive, fair - a fantastic experience overall. Conrad was my immediate contact and was awesome; Mark is the pre-owned sales manager who stayed in the background unless needed and then was perfect; Gavin works the lot and so eagerly shared his personal, practical experiences and tips (as he owned the same type of vehicle that I was purchasing). These people are brilliant. You won't buy a car here and have a moment of regret. Did I mention all the little extra's, e.g. - personalized helpful attention, fabulous detailing and service of the vehicle, drove off with a full tank of gas, etc.. - just attentive to every detail. Love these guys!

kmlangman

Jan 1, 2012

Wow. I have ben buying cars for 35 years and this was hands down the best car buying experience I have ever had. Paul Brookman was fabulous - no hard core pushy salesman, just eager to make the customer happy and give them what they want. As an added bonus, he has a fantastic sense of humor which made the experience far more enjoyable. I would highly recommend not only this dealership but Paul Brookman!!

rjah07

Dec 28, 2011

Paul was friendly and upfront with costs beyond the sticker price. He helped me to find all the rebates that I qualified for, I recommend this dealership and salesman to anyone interested in a Hyundai.

andrew1112

Dec 26, 2011

This was my first experience buying a new car, and Conrad made the process straightforward and simple. I contacted approximately 20 dealers to bid for the most competitive prices, and this dealership provided the best one. I dwindled my choices to two top dealers, and I chose Conrad just by his professionalism and attitude. The other dealer offered a relatively competitive price for another color I wanted, but I dropped them due to the salesman's condescending attitude.Customer service and competitive pricing were the main reasons I bought the car from Annapolis Hyundai through Conrad. If I decide to buy another Hyundai car, this dealership will be on the top of my list.

rcebersole

Dec 21, 2011

One of the few dealers in the general area that I can say are truly honest and forthcoming. We got the price that we wanted and the friendliness we weren't expecting. We live in Baltimore and it was absolutely worth the drive to Annapolis to get the car we wanted at the right price! They spent so much time helping me get acclimated to my new car and making sure that I was happy when I drove off the lot. If you're looking for quality- look no further!

keljohnson

Nov 21, 2011

The best car buying experience ever!! Great, friendly and knowledgeable staff. Made my decision easy and effortless. Would totally recommend this dealership to friends and family members.

Kflood1

Nov 20, 2011

I was very pleased with my visit to annapolis hyundai. I am a newly wed and new mom-to-be who needed a bigger car. Paul was very helpful our search and when I told him what I was looking for He went and got it instead of making me go out to roam the lot while he searched for it. I went in knowing what i needed to pay for a new car and also what I needed to get for my trade-in in order to be able to drive away with the 2012 Santa Fe I had my eye on. Four other dealerships basically told me it would never happen and Paul assured me he would do everything in his power to help me get what i needed. Needless to say he came through!. Not only was everyone pleasant and helpful, but Paul and his team honestly tried to help me get what I needed instead of just them getting a sale. I would reccomend this dealership to EVERYONE! and I am so happy with my 2012 Santa Fe.

crothermel

Nov 18, 2011

I was very pleased with all those who helped me get through the process of buying a new car. The personnel at Annapolis Hyundai were pleasant, friendly and accommodating . Mr. Brookman has an exceptional talent for dealing with prospective customers. He is very low-key in his approach, not at all "pushy" but genuinally helpful, and interested in seeing to the needs of his customer. This buying experience was made extremely pleasant thanks to his manner, approach and interest . I would not hesitate to recommend to others to look into this dealership and to ask for Mr. Brookman. He certainly rates the A+ I would give him.

ginger6411

Nov 16, 2011

Our salesman went above and beyond. He went over everything, program the blue tooth, introduced us to service, etc. He was very patient and went over every detail of the transaction and car. He made buying a car enjoyable--something we dread. We would highly recommend Paul and his dealership.

bccweb

Nov 7, 2011

My son bought a certfied used Hyundai from this dealership 5 months ago (GREAT experience!!) He also bought the Platinum extended warranty at the same time. Yesterday he went to start his car and the battery was dead. He jumped it and it was fine the rest of the day but when he came out this morning it would not start again. We made an appointment with service to get the battery checked. When he arrived he spoke with Adam and Adam informed him that if it needed a new battery it would be $115 (discounted price under warranty). I had already checked and a new battery at the auto store was $100 so my son told Adam that if it was the battery he would not have them replace it (he is a young college student with not much money). Adam proceeded to tell him that of he had it tested and it was the battery that he would be charged $135 (for the "free" battery test) and that if he had it tested for anything else he would also be charged at least $135 and probably more if it was not covered under the warranty. My son then drove 30 minutes back home and I drove it to AutoZone who does a truly free battery and alternator test. Bothe the battery and the alternator tested fine so I guess i need to take the car back there myself and see if they will repair what is wrong under the warranty or if my son paid $1600 for a worthless warranty.Bottom line ... great if you are buying a car from them but avoid the service department at all costs!!!

Jcandres

Nov 7, 2011

This weekend my wife and I set out to buy a certified used car, we were told by friends to check out Hyundai because they have great warranties. We went to Hyundai of Annapolis late sunday afternoon, upon exiting the car we were greeted by paul brookman. He was very nice and sincere, we told him what we were looking for then he tried to accommodate our needs. We originally came in looking for a certified used vechile, but realizing that within our budget we would only be able to look at a base model, Paul did some research. He talked with the manager and the next thing we knew he was taking us out to see a brand new 2012 Hyundai Accent fully loaded. It was a really nice looking car and he said he could get it within our price range. We took it for a test drive and loved it. Afterwards he went back with finance and his manager to discuss the terms we had given him. He constantly came back making sure we were ok, offered us coffee, and talked with us about life in general which was really nice. Needless to say we left that day with a 2012 Hyundai Accent, it was within our budget range and the service was outstanding. Paul was a great salesman, he was sincere, genuine, kind and did not play games with you. I would recommend this dealer and salesman to anyone looking for a new vehicle. Not to mention I am still blown away by the quality of the new Hyundai vehicles, they really pack the most bang for your buck.

Signman of Delmarva

Nov 3, 2011

My wife and I shopped on-line first and we received emails and calls from 10 Hyundai dealers within a 6 hour drive of home. Though Annapolis was not the least expensive quote for the identical car, they were one of the best prices and when we stopped in to meet the sales rep it was pretty much a done deal. Billy Sadtler was unlike any car sales rep I'd ever met and at 59 I've bought quite a few cars in the past 40 years. We had already met with a few other dealers including some much closer to home but Billy made it worth the 100 mile trip to Annaoplis from MD's Eastern Shore. We entered the showroom holding our wallets tightly as we've never had a good new car buying experience before. Billy was more interested in getting to know us and our family and he also let us know he was soon to be married.After a short time it was like buying from a friend we had known for years. When it did come time to close the deal, we ended up with even more options than we had ever discussed on a showroom vehicle that was the model and color we wanted. We ended up paying less for this totally loaded 2012 Elantra LTD PZEV than any other dealed had quoted us for a lesser vehicle. Being a very experienced salesman myself and having trained many top sales people over the years, I know that people do not like to be sold anything...but they do like to buy, it's just human nature. Billy never tried to sell us anything...but he made it very easy for us to want to buy from him and Annapolis Hyundai. Even our time with the Finance Manager, Scott Warren, was very pleasant...another first at any car dealer. I've never given any relatives, friends or employees a recommendation on a car dealer before as the experiences we've had were usually not very satisfying. This time I feel very good about recommending Annapolis Hyundai and everyone we met there.

cooper.tyshelle

Oct 28, 2011

Paul and Scott at Annapolis Hyundai went above and beyond to help me with my new purchase after having a bad experience at another Hyundai dealership. Everyone was very friendly and made me feel comfortable. They did not make me feel like I was being pressured into purchasing a car I did not want. I got the 2012 that I wanted and they made sure I was at the payment I wanted to stick to. I would highly recommend Annapolis Hyundai.

davidm.brown

Oct 26, 2011

I was happy because the sales person and I were able to negogeate the details of the transaction via internet and phone. I was also happy that the dealer was able to get the car of my choice transfered.

TonySS

Oct 25, 2011

I have never had a more pleasurable experience in buying a car. Without a doubt, Paul Brookman was the best; the entire team was excellent.

bkmd79

Oct 6, 2011

Everyone was friendly and they really helped me out with getting me the best deal for the car i wanted in Maryland. I highly recommend this dealership.

mkvass

Oct 4, 2011

Paul was very well informed on the car I chose and was well groomed, polite, attentive, good listner, answered all my questions and in the end sold me the car I wanted. I had been shopping seriously for 2 weeks and was exhausted. Everyone at the dealership was very curtious and polite. I would deffinitely recommend Paul Brookmand to anyone looking to buy a new or used car. Great dealership, and I know I sat with many over the past two weeks.

joelobo3

Sep 30, 2011

Overall experience was great, particularly Conrad Westerman's total dedication to fully inform this buyer of the various options, and to be diligently responsive to all queries, even the dumb ones. If anyone queries me on my car, I'll be pleased to recommend Annapolis hyundai in general and Conrad Westerman in particular. Joe Wolff

Linda Davis

Sep 9, 2011

Our experience with this dealership has been outstanding from start to finish. We first went in to buy our 24yr his first new car, a 2012 Accent. Paul Brookman was wonderful to work with through the entire experience. He was very knowledgeable and never pushy in that usual car salesman kind of way and you could tell he was sincerely interested in getting my son in a car he would be happy with. The finance guy Scott was a pleasure to work with as well, he was very patient in explaining everything to our son since this was his first time getting an auto loan in his own name. We all left the dealership very happy. A month later my car was totaled and I went back to Paul for another Hyundai, this time an Elantra GLS. Again, he was awesome and spent quite a bit of time with me weighing my options. He even came in on his day off to help us take delivery of the car! I ended up with a car I absolutely love and yet another great experience with the dealership!Thanks everyone!

Darryl.Royster

Sep 3, 2011

Paul Brookman was great to work with for my new purchase. He was very responsive via email (my favored method for communication) and carefully observed the details I outlined (car feature specifics, price I expected, and distance to my home). As an engineer, my communication style tends to focus on the details; Paul was able to accommodate. Due to my specific circumstances (my prior car was totaled), Paul was able to push for an outstanding price in my favor. When we did finally make direct phone/visit contact, Paul honored my request of minimum trips to the dealership by having the car ready for my inspection, pick-up, and purchase with all custom details arranged (options, programming, manuals, plates, ...). The service department appeared to have mastered key technical details for my car that I was unable to have done locally (on a similar model). My only regret is that I do not live closer to this dealership for potential service to the new vehicle.

trento

Aug 20, 2011

Nice car - friendly atmosphere - knowledgeable sales person.Nate was a very friendly and likable person. His knowledge of the product was top notch. Nate's tour of the dealership was quick and to the point.

AGM

Aug 17, 2011

Quality all around - impromptu visit that resulted in a sale (new vehicle). Staff was great to not only to work with, but to talk to - make sure you talk to George Sparks (being an ex-Saturn dealer, he's no pressure and real easy going - great guy). Finance office was great (thanks Scott) and I got the EXACT vehicle I wanted. I've already had one service appointment (Zylon coating) and it was quality, quick and painless all around - loaner car and everything. Great business all around!

rowens1777

Aug 14, 2011

Annapolis Hyundai gets my vote for the best ever. I found them through cars.com and autotrader.com. Mr. Westerman took my call to double check if the car was on the lot and the price was accurate. His sales manager kindly removed a large sales sticker on the vehicle to test drive. The finance department was fairly quick compared to what I have dealt with in the past. All in all I'm very pleased with the complete experience at Annapolis Hyundai. The vehicle is clean and appears to be in great shape. I will add that this dealership doesn't hide the final cost of the vehicle in the internet ad. The price is as quoted. That means a lot to me as a future customer.Roger Owens

lov'in'it

Aug 2, 2011

I could not have received better service! Although negotiations took place---Conrad was up-front, efficient and precise. In the end, I was accommodated with a great deal and superior "sales-client" professional service and accommodations. It was a great experience! Less I forget, the hybrid premium is "right-on"! Everyone is asking me about it & thinking they need a new car too...my mantra, "Go see Conrad!"