Used Cars for Sale at Antioch Chrysler Dodge Jeep RAM in Antioch, IL

Joe Veto

Jul 27, 2016

I brought my Town & Country in for an oil change. They said they'd do a multipoint inspection while they were at it. I said "fine," though I really only wanted a quick full-synthetic oil change.The Service Advisor came out and presented me with a diagnosis of heavy carbon build up that would require a $189 cleaning. Right.I said "no."Then I thought about his recommendation and challenged the Service Advisor and the technician. My engine is only fuel injected, not direct-injected, not turbo charged. I only use Top Tier fuel. I knew the SA was fishing for easy profit at my expense. I asked them to show me the "heavy carbon build-up." They could not. After much pressing, the SA admitted his recommendation was based on mileage and not on any actual carbon build-up. But they would have gladly taken my $189.I chose this dealership with hopes of building a lasting service relationship built on trust. I maintain my vehicles very well and am willing to pay for quality maintenance often ahead of what is normally called for. I'm not cheap, just educated and smart with my money. This SA (and by extension, the dealership) damaged my trust in his ability to conduct business honestly. I now will approach this dealership much more cautiously. I'd like to avoid the dealership altogether, but my thought is they are par for the course, and going to another dealership will just force me to relive this embarrassment with different players. These days, this is just how dealerships conduct business, putting service writers on commission and giving them heavy sales targets to reach. In a lot of ways, the SA is probably just as much a victim as I could have been.This crap starts at the top, with the Antioch Dodge dealership ownership and management. Shameful xxxxxxxx. Here's a novel idea: pay your SA's and techs a decent, living wage, and treat your customers with integrity.

Walt73

Jul 16, 2016

Bree and John were great to work with bought a new jeep there yesterday would highly recommend them drove one hour to get there after leaving two dealerships around my house.

Jeepman90

Jul 2, 2016

Bree was very professional and courteous. She's was extremely helpful and understanding when I explained what I was looking for and worked really hard to get me the car I wanted while working with my somewhat low budget. Overall she's just very friendly and extremely knowledgeable about the cars there. She was able to answer any questions or concerns I had about Jeep Renegades which is something the other jeep dealerships lacked when I went. The financial managers were fantastic as well and very patient considering the dealership was closed by the time I left.

Ford Lariat

Apr 17, 2016

Dan does work and is one of the professionals there!! Get with him and you won't regret it!!

chewy

Mar 15, 2016

Horrible customer service at this dealership. Not only did they lose my service, they also lost a customer. I work a job that doesn't permit me to use a phone. For 3 weeks straight I tried to contact their service department via their website. For 3 straight weeks I got no response for my service. Gurnee Dodge answered right away and got a new customer.

edgarrawdriguez

Feb 25, 2016

The saleperson was excellent got a really good price talk to Kevin I highly recommend him. Best in the business fast, friendly and honest! Only took 1 hour start to finish.

Dan

Feb 18, 2016

First time dealing with Antioch dodge and i was very pleased with them. I have been shopping for a New Dodge ram diesel for some time now. I called and stop by every dodge dealer in a 60 mile radius from my house for the best deal. I finaly found it at Antioch dodge, wish i would have called them first. Mike McDonald was my salemen. I talked to mike that day when i call them. He gave me the best deal on the truck that no other dealer could come even close too. I bought it that next day. If you want the best deal on a truck go see Mike McDonald at Antioch dodge. Mike was one of the best salemen i have ever dealt with.,straight to the point of getting the best price and NO BS like those other tyipical salemen. He did every thing he promised and even beat my Banks interest rate. Mike McDonald is the guy you need see when you are looking for a new Dodge.

Pete24

Jan 5, 2016

This dealer really know what they doing.also they willing to help you. My sales representative Mike McDonald best in business thanks again. If you really thinking to get a car you better go this people.

paige&carlos

Dec 30, 2015

My husband and I purchased a used vehicle today from this establishment. We couldn't be more pleased with the vehicle, the service, and our encounter with all staff. The sales staff were personable and listened to what we were looking for in a vehicle as well as a cost point. The individual working to finance our new vehicle worked diligently to match or beat or banks pre-approval to get us the best deal possible. While we waited for our paperwork to be completed, the car we drove in that we are also keeping was even serviced. We left feeling as though we had been treated like we had just purchased a brand new, top of the line, sports car. We also feel reassured that we got car that meets our family's needs at a more than fair deal. I would highly recommend purchasing a vehicle new or used from Antioch Chrysler Dodge Jeep Ram!

Ram 2500 Ted

Dec 18, 2015

They bend over backwards to make a great deal and fast.This was my 2nd Ram I have purchased from them and wont be the last!I bought my 1st 12/20/15 from a salesman named Pete.Pete was off the day I came in but I only found out that Kevin would be every bit as great a person as Pete was last year. Kevin was Very informative and helpful......he got me a great price!!!thanks Ted Freismuth

Agm103

Oct 18, 2015

Yesterday we purchased a Ram for my husband. We thought we would go look as there were deals to be had. Originally we were going to purchase sometime early next year. Kevin, our salesman (the only salesmen we will buy from) worked hard for us and got my husband into the Ram he wanted. We developed our relationship with this dealer last year when we purchased a Jeep Cherokee Trailhawk from them. Kevin was a stand up guy then and we knew when it was time for the Ram purchase, he would figure it out for us- and he did. Very happy with the help we received. Anyone who is looking for no-hassle, straight forward, and goes to bat for you kind of service, we highly recommend Kevin at Antioch.

Busa06

Oct 1, 2015

I bought my vehicle in Dodge Schaumburg originally and loved them but then moved to Fox Lake. I wanted to keep getting my oil changes from the dealer so I started taking it to Gurnee and they were fine at first but then they changed staff and I was waiting close to 1 1/2 hrs for an oil change. I figured I'd give this place a chance and I expressed my concern with time when I spoke with the service guy on the phone and he assured me they had an appointment for me at a certain time. I went for my oil change and I was right on time but after 2 hrs of waiting I went to ask about the progress of the oil change. They said they hadn't even started on my car yet because it was first come first serve. Now why in the world did the service person on the phone act like he was writing down an appointment when I spoke with him is beyond me even after expressing my disgust with Gurnee not honoring their appointments lately. I ended up leaving because I had to pick up my daughter at daycare, Never ever will I come here again and nor will I recommend it to anyone.

jeff38

Jul 3, 2015

We were shown a "carfax" report that stated the car we purchased was perfectly fine. Shocked when we traded the vehicle in to find out it was in a FRONT and REAR collision! The use this "credit building" program as a way to lure in those with less than perfect credit only to dumpvehiclest that they can get rid of. The weekend after we bought the car, we had it back there to fix a piece of molding the came loose and the hodge podged something to keep it together temporary. They care ONLY about the sale.

ok

Jun 3, 2015

Do NOT go to that place. Very dishonest unprofessional pushy staff. They would promise the best deal and once you got there, everything changes on 180 degrees. One more thing, couple of months ago the rating of that dealership on google was 1.5 stars out of 5, now it is 4.5 out of 5. They just write fake positive feedbacks to attract customers, don't buy it

Unhappycustomer

Jun 2, 2015

My husband and I went there to purchase a Dodge Ram. We were ready to spend $50,000 there. We have had Dodge trucks in the past, done are research and knew exactly what we wanted. Salesman told us thats not what we want and showed us a truck that wasn't even close to what we wanted, and was very adamant that was the truck we should buy. Even lied to us and told us what we wanted did not exist, after we had already looked it up online, and that dealer was suppose to have one thats why we went there! Very rude and not helpful at all. What a waste of time and very disappointing. What happened to the sales man trying to please the customer. My God you would think they would want the sale,it was like we were brothering them.

Hawkefan1

Mar 8, 2015

Our salesman was a pleasant surprise to work with not pushy at all very kind!! Rocky Heyen Thank You for making our buying experience stress free! Would Love to give you our business indefinitely. Will definitely tell others to look for you when purchasing a new or used car. Thanks again for the respect and honesty, Mrs. Wade

DAC

Mar 7, 2015

I've worked and dealt with many dealers, but Antioch Dodge is by far the best and easiest people to work with. I appreciate all they have done for and with me.

Cindy

Jan 20, 2015

Ben was such a great help, from the internet to when I actually got to see my car in person. I would've not asked for a better sales person. He answered all my questions in a timely manner and made me feel like he cared. No rush, no pressure. I found the car I wanted thanks to him! 5 stars to Ben! Thanks again!

Justice

Jan 18, 2015

Treat your trade-In as a totally different deal, I got the blue book value before going in, trusted they would give a fair price. They only gave me 3500 and I saw for sale for 8900. What do think? Sure they have to make a profit but c'mon. I had kept the maintamce up and had put a lot of money into it to keep it that way. Was tired of hangling after hours so I didn't pay attention because of signing a thousand forms... Til I got home. Called the next day and was put on hold for 15 min. Said they call back...they didn't after several hours, then I Called back, then without even answering my question redirected and they said they had to do some work on it(wouldn't tell me what) Ok I knew I was getting the CON run around. It's such xxxxxxxx, as a other review I read they will lowball you big time on your trade-in!!!!!! They must think there getting away with it, I truly hope and pray someone see's this and is buyer beware big time. I will be writing Crysler also but probably won't do much good. God will handle it from here, Also I be Leary of other site reviews, a lot are way way to candy coated to actually believe...makes ya wonder!!!!

Hope G

Jan 4, 2015

I traded my Mazda for a ' 2014 Jeep Patriot ' on 12.20.2014. I was incredible pleased with Rocky Heyen( Sales) professionalism, enthusiasm and Rocky's patiences. He explained every part of the process. Hats off to Rocky! I would recommend Antioch CDJR to families, friends and mention Rocky ' The Go to Person.' Thank you, ALL at Antioch CDJR. I am enjoying my handsome ' 2014 Jeep Patriot '

joevarghese

Nov 25, 2014

This dealership have caused a crime. They ran my credit report without my authorization and later passing the blame between sales manager and finance manager.I went there to pay off the new car with my own finance pre-approved cheque from a national well established credit union which they accepted and sold me the new car.But before that, dealership needed by ssn and I strictly told them specifically I am not looking for fianance and do not want them to run my credit report. They said its for titling purpose and address verification. Later during the closing, the finance manager shows my credit report/score they pulled out against my will and without my authorization.

rob102150

Nov 16, 2014

i just brought a 2015 dart and am very pleased with the price an the way the group worked to get me quilifiyed my sales person sean was there all the way to help when it came to the finance nick was there with great help to finialize the sale i cant say more for all they did an recommend them to anyone that needs a new or used car thanks again to all the crew

Dwight Johnson

Oct 1, 2014

After visiting several other dealer in the area, I visited the Antioch dealership and was greeted by William Lopez. After searching the lot for the vehicle I had in mind, William informed me that I could order a vehicle with the specs I wanted. Upon searching William was able to show me the invoice on a vehicle and at a price I was very happy with and therefore placed an order. Within 48 hours, I was informed that my vehicle was on the way. The the whole process, William and Dave kept me informed and where very, very pleasant to deal with. I'm completely satisfied with the service I got and would highly recommend the William and the dealership.

Luis

Sep 17, 2014

I had a 2001 Lincoln LS that looked great but was starting to drive rough. I started looking for cars and found a few Ford Taurus in the area that I liked. I looked at two before I found the one in Antioch Chrysler Jeep Dodge. I liked the two before but I wasn t feeling it. When I test drove the one in Anticoh I fell in love with the interior, the outside, and the way it drove. I knew it would be difficult because my dog recently shattered his femur and I did not have the funds for it so I refinanced my car and the bank was holding it as collateral. The staff at the dealership worked it out with the bank and managed to get me in a 2013 Ford Taurus SEL, I love the car. It wasn t as clean as I expected but that s ok. The price was a little higher then it said online as well but I needed a new car. Everybody there was nice Scott sold me the car, he and his co-worker Dan where very funny. Lee in Internet sales was very generous offering to have anything I wanted ready before I got there. Nick in financing was able to get me a good interest rate after checking out a few places. I recommend you stop by to at least check out their selection of cars out if you are looking for a vehicle.

superbird

Sep 17, 2014

Although I had excellent experience of buying 10 new cars in past 4 years from this Antioch dealer, I will no longer purchase from them nor recommend them. I struck a deal for my next car (a Hellcat) months before the car were available to order: MSRP and I would be ordering the first car allotted to them. On the first day the car was available to order I was told that management already used up that allotment. But I was welcome to place an order for the next allotment they received. Plus I would not be guaranteed MSRP but would have to agree to paying a market adder. This never happened with the old management that was happy making profit from my 2 or 3 new cars each year. Other than managment, these are a nice group of people to work with that I consider friends. Hope to find the same at my new Dodge/Jeep dealership. 9/17/14.

JOSE AND KIM

Sep 15, 2014

WE CAME IN LOOKING FOR A NEW CAR, WE HAD THE RESPECT RIGHT AWAY.. THESE GUYS ARE AWSOME ..IT WAS RAINING OUT BUT WE HAD NO PRESSER. THEY ANSWERED ALL ARE QUESTIONS AND THIS EXPERIENCE WASNT BAD AT ALL. I HATE BUYING A CAR BUT THEY MADE THIS PAINLESS.. I WOULD RECAMEND THEM TO EVERYONE. WE DROVE 11/2 HRS TO SEE THEM.. AWSOME EXPERIENCE..

CEOFT

Sep 8, 2014

The dealerships exhibits a very warm and caring environment. The staff will go above and beyond to meet your needs and listen to your concerns. We have purchased a few cars in our lifetime and DAN W was an awesome salesperson. From the beginning of the process until the end, he was there to assist as needed.

tom and Cristina rocco

Sep 7, 2014

We just bought a 2014 jeep patriot at Antioch I'll and we were treated with respect and great customer service .we are very happy with our purchase and will recommend Doug bloomer to our friends and family tks Antioch Chrysler dodge jeep. Tom and Christina .....

by Linda Ray

Sep 3, 2014

My experience was excellent. The sales, and managers were knowledgeable about marketing. A young, lady, Lorraine, was superb. She assured me that my purchase would be fast, finance, interest fee would be great. The salesperson made certain that I was comfortable and asked if there was anything I wanted to drink. He was assertive, kind, and patience. Lorraine, and the salesperson communication skills were outstanding. Absolute satisfaction. When it was time to sign contracts; two young men talk to me and guided the process with professionalism.

Durango

Sep 3, 2014

Communication started out well via an online service. I came in and made a deal for a new car on a local dealer lot that they would transfer. They tried to change the terms of the deal between our verbal agreement and signing the papers. Sorted that out, signed the papers, made my deposit, and moved on. Then 2 days later they call and say the car is sold and they can't get it for me. However they have other cars they can get for me. It just so happens they are all more expensive... Had to request my deposit be refunded several times. I ended up calling the other dealer and the car was not sold - still available and willing to sell to me. I ended up buying the car I wanted at a much more trustworthy and professionally behaving dealer. They say don't judge a book by it's cover but you can this one. The dealership facilities are an absolute dump - you'd think it was a used car lot.

jlevi78

Aug 28, 2014

Would like to thank Bob Swanson for fixing me up with my brand new Dart. Could not have got it without him. Only 1 problem was price given for trade in but I would do it again!! Thank you Antioch Chrysler

Alexten32

Jul 22, 2014

They lowballed my trade in by $3200. I was told my car was red and red does not sell... Very comical. They gave me their "bottom line" $500 below invoice price for a car at ANOTHER" dealer. Considering they gave me the other dealers Internet price and the salesman told me they did not contact the other dealer yet nor have they saw the invoice. I told Kevin I was unwilling to take a 7 yr loan. The numbers he brought back was $80 over my max payment and at 7yrs loan so they added another year. For his $80 over my payment request we went 76 mos on a loaded up Summit Grand Cherokee at Kunes not the Antioch Dodge Limited that was built with Overland options they were going to dealer trade for. They made every attempt to keep my equity in their pocket and up sell me more financing. Essentially I was told they aren't dealing on the Grand Cherokees and they wouldn't be able to sell my trade in. Which was very well kept and maintained. In the end it totally worked out for us as consumers. I guess Kevin and his sales manager / co-owner aren't use to dealing with educated buyers. But Im glad we didn't buy that Limited. We LOVE our Summit!! Buyer beware and alert of their nonsense.

lisa.vanschyndel

Jul 14, 2014

We drove from Wisconsin because their service over the phone was beyond amazing. They were all patient and willing to negotiate price. We will go there for our next vehicle.

Disappointed

May 26, 2014

Really disappointing. Constantly changing the deal in their favor after the deal was struck, bad math, always blaming the invisible "boss man" for everything that they failed to come through on, wasting our time trying to convince us to rate them highly with Chrysler despite the poor customer service, etc. The worst dealership I have dealt with in my 30 + years buying cars.

Swansboro

May 26, 2014

Really disappointing. Wish I would have read these reviews prior to agreeing to buy a car from this dealership. Constantly changing the deal in their favor after the deal was struck, bad math, always blaming the invisible "boss man" for everything that they failed to come through on, wasting our time trying to convince us to rate them highly with Chrysler despite the poor customer service, etc. The worst dealership I have dealt with in my 30 + years buying cars.

shawta

Apr 7, 2014

Overall experience was good. Sales consultant was very knowledgeable of the vehicle I purchased answering all questions and concerns I had. I visited three other dealerships in search of a jeep and I chose this one due to the friendliness and comfortable atmosphere that I felt. Would recommend to others looking to buy a vehicle.

A Satisfied Customer Claudia V. Mercado

Apr 5, 2014

I took my 2010 Nissan Altima Coupe in for my scheduled oil change....as usual Mike Lopez my Service Advisor always more than accommodates me .Everyone I encounter always greets me with a smile and stops to make sure I am being taken care of. I actually enjoy each visit I make there. I have been a happy and satisfied customer since 2000 when I purchased my 1999 Chevy Camaro from Chris Nasrat.In 2011 I purchased my 2010 Altima Coupe from Henry Kinder after learming Chris was no longer there. Since my last purchase Mike Lopez has always made sure I am accommediated for all my service needs. Great Job !!!I I commend the Sales and Service Department. The Mercado Family have boughten many cars from The Auto Center and will continue to do so.We are satisfied loyal customers. Sincerely, Claudia Mercado

jakeman45

Feb 23, 2014

I had the pleasure of dealing with Bill Smith, he made my shopping experience a real plaesure. While we talked shop he took the time to include my dughter in the experience, he went out of his way in the 4 hours we were there to make sure she was occupied and fed. Whether it was grabbing a soda from the vending machine or a bag of popcorn, it felt like he really catered to us.

D. Lombardo

Feb 14, 2014

Another absolutely pleasant purchasing experience from a great little dealership. I have purchased numerous trucks from Antioch Dodge and every one has been completed in a minimal amount of time. They respect your time and you. This is a dealership that is bustling and busy but never too busy to accommodate you whether you are needing a great price on a new vehicle or help in the service department. I have dealt with the service department also in the past. They are knowledgeable and timely. Do not hesitate to get a price on a new vehicle or take your Chrysler/Jeep product to them for service. They are a five star dealership and they earned that rating by taking care of the customer no matter what your needs are whether it is sales or service. Talk to Pete Hall, he was my salesman on this new truck. He respects your time and does not play games.

John the "Patriot"

Feb 10, 2014

Went in with a preapproval and they found be a better rate and better terms! Scott was very easy to work with and friendly. Art in the finance dept. was great too! Overall experience was great!!!!!

Anonymous

Feb 7, 2014

We went in there for a specific car and they pretty much said whatever we wanted to hear regardless of the truth. We ended up being able to get what we wanted but not without living through the nightmare. The salesman and the finance guy seemed to never be in sync and the finance guy was more pushy than the salesman. Overall it was a bad experience but we walked away with the car we wanted.

lovemynewcar

Jan 26, 2014

My husband and I went in looking at a used car and trading in our car. We walked in and got introduced to Rocky. He asked what we were looking for so we told him and he took us out to look at. We took the used car for a test drive while they appraised our trade in. The whole process was so easy and fun. My husband and I went to several other dealerships in the area and it took all day just to be told they wouldnt work with us on price or the amount of our trade in. At Antioch Chrysler Jeep Dodge they were more then willing to work with us and get our payments to where we were comfortable. They didnt try to sneak in hidden fees or get us to buy something we didnt want. Every salesperson was very friendly and talked to us even though we werent working with them! I would highly recommend stopping in if you are looking to purchase a car, van, truck or suv! They are wonderful!

L.C.Duncan

Jan 18, 2014

I was looking for a used vehicle to tow with and found a great vehicle at a great price with my purchased 2010 Nitro. Melissa was my sales person and provided me with some of the best customer service that I have seen in quite a while! There was a service issue that I had noticed with the radio after I had signed the papers and they took care of it with no issues four days later with a new radio at no charge. Their service department gets high marks from my first experience with them.

Jason M. Kneser

Jan 9, 2014

Live in Wisconsin and this Dealership had what I wanted at a much lower price. They wanted and earned my business with an over the top level of customer service. I would highly recommend this Dealership if price and Service are what you're looking for! Look forward to seeing this Team again for my next vehicle purchase!

KeithC

Jan 6, 2014

Throughout our buying process we spoke with three individuals (Kevin, Bill, and Mark) who were each very profecssional and made the complete purchasing process both quick and trasparent. When asked a question, answers were complete when they knew the reply and more importantly, strove to find the correct answer when they did not know. Every charge we were quoted was clearly detailed and there were no games that would have resulted in added charges. The process was straightforward. It is a rare occasion in which I would take the time to write a review, this dealership truely warrants the time.

Al

Jan 1, 2014

I contacted Antioch Dodge via the internet and received a prompt positive response, Upon visiting and going through the negotiation and buying process, I was received warmly and dealt with professionally. The patience by the salesman and staff was exceptional as I continued to negotiate my position. With a final agreed upon purchase of a new Ram 1500, both the staff and I were satisfied. The paperwork process was timely and brief in comparison to past experiences with other dealers. All in all, a positive experience and I recommend these folks to anyone interested in a new or used vehicle. Thank you to Bill Smith especially.

BrianD

Dec 27, 2013

I contacted Antioch Chrysler Dodge Jeep through Cars.com in search of a new, 2014, white Jeep Grand Cherokee SRT. I received a response shortly after from their internet sales manager, Lee Mccoy. They didn't have the exact options/colors I was looking for in stock but told me they could get it delivered. While we negotiated on price of the new car and my trade-in through a couple email/phone exchanges, they had the SRT delivered from another dealer. Lee committed to me they would not lose my business over price. I put a lot of research into what the vehicles were selling for, and Lee met me exactly where I wanted to be. I then put a deposit down once we agreed on both prices and set up a time and date to come in to pick it up and trade my vehicle in. My wife, our two small children (15 mos and 3 yrs old) and I drove up to meet Lee, pick up our new SRT and trade in our GMC Terrain. As soon as we pulled in, they had the SRT sitting right in front. Had I any doubts whether I really wanted this vehicle, they quickly disappeared after seeing it up close. I could go on and about the SRT itself, but to be fair to Antioch Jeep I'll keep this review about them. I took the vehicle for a quick test drive with Lee. The SRT is a fairly complex vehicle and I was impressed with how much Lee knew about it. I had test driven an SRT at a previous dealer about 40 miles south of Antioch, and felt that I knew more about the vehicle than the salesman. I was actually told that the spare tire wasn't where it should be because they stopped using full size spares with vehicles that come with run-flat tires. After the test drive and quick run through of most of the features, we went in to complete all the paperwork. I let Lee know before we came in that we wanted to be in and out as efficiently as possible due to having to bring our small children. He had as much filled out as possible before we got there. While we were filling the rest out, our kids were wandering around the dealership. Much to our surprise no one seemed to mind, fingerprints and all. There were actually a couple of salesmen/saleswomen that helped keep them entertained. They did try to sell the paint and interior protection plans along with the extended warranty, but I didn't feel it was over the top. I'm pretty sure that it was a standard procedure. Bottom line: Antioch Jeep is a friendly, professional dealership. They gave me a great, no-nonsense price on my trade-in and my new SRT. Lee works his butt off to make sure you are happy and knows all the details on SRTs.

Dad

Dec 19, 2013

Shopping for a used van and walked into Antioch Dodge. The experience was better than I expected. They addressed our concerns and they were not high pressure to buy. They even let me take the van for the night to test drive and to be reviewed by my mechanic. We found the perfect van and my family is happy.

Rambo

Nov 25, 2013

This (is) will be my THIRD 1500 Laramie truck from Antioch. I guess that tells the story. Ray......

Ray

Nov 23, 2013

I need one place to shop. I'm not interested driving around wasting my time playing games. You can go to Antioch, and cut a good deal. They need you just as much as you need them. This is our forth purchase from Antioch. I'm a fan of no bull.

kazzoo

Nov 5, 2013

Bait and Switch:Initial internet sale agent communication. Sales agent scheduled me for an appointment on a Saturday regarding a specific Jeep Wrangler Unlimited listed on the Cargurus website. Also received appoint confirmation email from floor sales woman. Arrived at dealership. Another sales agent intercepted me and told me that the floor sales agent I was working with had to leave for the day and the same story for the internet sale agent. Walked into the showroom. Mysteriously a male and female intercepted us and handed some paperwork to the salesman I was with. I told the salesman about the vehicle I was interested in. He told me it was just sold". A little annoyed, we began looking at other Jeeps on the lot. Every Jeep we looked was quoted at the sticker price. I mentioned the internet price was significantly lower and he told me he would have no wiggle room if he quoted that price. After another hour of trips back and forth to the 'manager's' office, the salesman (wanna be) came back with a vehicle sticker having a similar price as the one I was originally interested. However, he was quoting the sticker price and would not negotiate. This vehicle was bare bones with nothing automatic, i.e., no options. He would not budge. I left the dealership immediately. The following Monday just for a goof, I called the dealership to inquire about the Jeep that the salesman claimed was sold. The salesperson told me that a deposit was put on that vehicle that day, but I still could come for a test drive. During my visit, this Jeep was no where visible after having looked exhaustively throughout the lot! An amazing story but true. STAY AWAY FROM ANTIOCH CHRYSLER DODGE JEEP RAM DEALER. Valuable lesson: Try to negotiate with large dealerships! They have more wiggle room. I had a 180 degree experience with another more prominent dealer from which I made a purchase.

Paddock Lake Dave

Oct 24, 2013

I just purchased a 2009 Nissan Armada with a few scratches and oil leak. I was told by my salesman Lee Mc Coy that when I can get it back in there it will be repaired at no extra cost . Normally when buying a used vehicle as is means as is,but when I did the final once over I pointed out the repairs that needed to be done before I bought and was told these would be taken care of.

Patty

Oct 20, 2013

Terrific experience. Went above and beyond when other dealers won't deal with my special circumstances. Thank you for everything!

mr tucker

Oct 19, 2013

wow this dealership rocks!!! i drove 180 miles to get my 2013 dodge avenger sxt 6 cyl..the whole time i was thinking they arnt gonna sell it to me for what they promised... i had two other dealers say thats gotta be a scam and wanted 4,000 dollars more and said there price was 2400 under what they pay.. well low and behold they are the liars! I got the car for the price promised lee is the greatest guy ever he bent over backwards to get this deal done.. they actually sold car i was interested in because i didnt have deposit on it (dont blaim them) but he found me exactly what i was looking for !!! red instead of white which i wanted... i call him lee McCool cause he is such a great guy..when i went to finance there was just a lil descrepencie i told him thats not sposed to be on there he said oh ok they never told me that and just corrected it !!! never even asked anyone just took my word!! i love my new dodge avenger sxt and plan to keep it for years so i will miss the guys (oh even had a nice conversation with another salesman..there not all cut throat) best experience i ever had buying a car from lee to the finance manager to the girl that took my payment to the guy that put my license plate on and gave me a full tank of gas! i am tottally thrilled with the way i was treated ..the owner is to be comended for assembeling a great staff and being an aggressive dealership..better to make a couple hundred bucks and have a friend and customer for life than make thousands only to never see them again!! there internet pricing is true and accurate i just cant say enough!!! thanks again for the car i love at an amazing deal!!!

Lola

Jul 23, 2013

My car buying experience start out HORRIBLE with a dealer in Kenosha, so I started looking at SUVs on their website and received a response the next morning! Everyone was very friendly and willing to help (not pushy) The finance dept was amazing and worked directly with me in order to get me to my budget! I will recommend them over and over again! What a great team!

Lolariley

Jul 23, 2013

I will be recommending Antioch Dodge to everyone looking for a vehicle! Very helpful and worked with me in order to get in the car I wanted at the price I wanted. Very knowledgeable, not pushy, and very helpful! I will purchase future vehicles from them!

JK freak

Apr 18, 2013

Went to look at 2013 wrangler and salesman was ignorant on the product. He could not answer one question I had. Restroom looked like technicians use it and wipe their greasy hands over everything. Sale process took hours. Once you sign the papers you are dirt to them. Take some time and drive somewhere else. Dealerships sell the same product, but it's the people that keep you comming back.

KROBERTS

Feb 27, 2013

drove 200 miles from the upper penisula of Michigan, to purchase a 2012 Ram. i thought the customer service was very accommodating and they were very fair with the pricing on the trade in and the purchased vehicle. there was no pressuring, and the whole staff was very helpful. the entire experience was well worth the trip. and i would recommend this dealer to anyone looking to purchase new or used vehicle.

Darrole

Feb 24, 2013

I brought my pt cruser your dealership to get my cigar lighter repaired . I was on vacation your service writer got it. in rigth away.my wife and I sat in the waiting room I look at the new 2012 chrysler we ask catherine about it. She got everything set up .by the time sevice fix my car we have all ready sign the papers for new car. Iam very happy with this car Thank you The lances

Wrangler

Oct 25, 2012

I drove up from the South Chicago Suburbs and got a great deal on my Wrangler. Vehicle was exactly as described. I was in and out in less than an hour. Would highly recommend this Dealership!

Football

Oct 12, 2012

Purchased a car from them and they have NO customer service after the sale! GET A CAR FAX!!!! They said the car was a one owner and it was not! After the sale they will not return phone calls or emails. Way better dealers out there!

AngryJeeper2012

Sep 8, 2012

Worst car dealership ever!!! Mind you some of the scores would be lower if they would have gone negative!Worst car dealer ship I have ever dealt with, this includes used car dealerships too!!! We just bought a Brand New 2012 Jeep Wrangler. All was good until we went back to get the damages that were on the vehicle when we took delivery, fixed after purchase. We bought a special edition Jeep. So here is what was wrong and what was promised that was going to get fixed.... The sticker on the hood was clearly cut off, likely to "remedy it from pealing". The rear floor carpet was also missing a corner, again told no problem this would be taken care of. The back tailgate was cut and scratched as they quickly took the other dealership sticker.From what we gather our truck was a dealer trade. Since there was another dealerships sticker on the car and around 300 miles on it when we took delivery.So lets speed ahead, we now own the Jeep and boy did that change everything!!!! We stop in at the dealership today and get the worst run around ever, "I don't see this, I don't see that, that is no big deal, why does it matter?, let us put some compound on that (referring to the scratches in the paint)". We were actually told "Seriously, if I tell my manager that he is going to laugh at you.". So that is how this continues to go....So after all this they say they need to submit the sticker and carpet for warranty an will be 2-3 weeks before they have an answer, and then what? Maybe they will fix what they already promised. They need to have our Jeep to change a floor mat? I said I would galdly put the sticker on myslef as I did not trust their staff with razorblades and my Jeep any longer. As on the way home the night we bought the Jeep I found the razor blade left in the floor mat with my foot while driving, I was wearing sandals. They said they would have to do this, quote "They would need to send it to a body shop to have the sticker replaced, you know, to get the glue off and stuff". Wow, that is crazy. This makes more sense when we get to the back door.We talk to the service manager about the back door cuts and scratches. He quickly places blame on the porters. This must mean he can see it, right? Since the porters did this, he tells us that this is not his problem, quote "You need to go talk to your salesman to have him ok the fix". Not sure how the salesman has control over this, but off we go to get our sales man....So then our saleman says that he can not see anything. He doesn't know what we are talking about.He is at this point becoming very rude and cocky, anbasicald then basiclly tells us to f-off and get lost. Even worse than that the sales manager came out to confirm the rude and cocky attitude telling us we were out of our minds. As for the back door, they will not fix the paint, they said they would buff it out or we were SOL. But they say they would need my Jeep to be dropped off, so it can be sent to a body shop to get a sticker replaced. Mind you this is a small sticker, like 10x4 inches. But appearently they do not want to have anything to do with fixing the paint cuts and scratches, that some can see and others can not. Must be a ufo.Our brand new car, had several scratched on it from their workers, as they say that was the porters fault (Oh so you do see it now) so it is not the service departments or sales department issue. The sales man, sales manager and service department all then go back and say they can not see it, but they will buff it out. So shady, what a run around. They see it to blame it on the porters, dont see it when it needs to be fixed, and now the customer gets stiffed. Wow, can you say fraud. Then when we start raising a stink that no one will help, we asked to talk to the owner, and were told we need to go thru the chain of command, really what is this the army? Then pressing this harder, to get our brand new Jeep fixed, mind you with 778 miles on it, remember half were there on delivery. We get threatened that if we don't leave they are calling the police. Now that is some customer service. Wouldn't want all the shoppers to hear about this would you!!!! Now I am stuck fixing this all on my own! Hopefully this also being sent to Jeep with the recipts from another parts department, will help them understand just how bad this stealership is riuning the reputation of Jeep!!!! SHOPPERS BE CAREFUL - DO NOT GO TO ANITOCH JEEP IN ILLINOIS!!!

Deb9206

Sep 4, 2012

Very Friendly ...very quick in regards to purchase. Drove over 200 miles to pick up vehicle. Everything was ready and waiting for us. Excellant service!

Big Al

Aug 11, 2012

Called dealer to set up a test drive for a 2009 Buick Lucerne CX, told him that this is what I would like to do - have the car on the rack so I can first pop the hood and look at the engine as I had some questions, then raise it up so I could look underneath, then take it for a test drive. When I got there car was out in the lot, not in the service garage. Popped the hood and was looking at the engine, asked where is the battery on this car, salesman did not know, but from the info that I had it said that it was underneath the rear seat, which it was. Was hurried along from looking at the engine to take a test drive and it never went up on the rack so I could look underneath. Car was smooth and quiet and rode great. Time to negotiate the price and they would not come down at all on the retail price (said there was no room to come down on the internet price) plus would not give me much for my trade that was selling for around $6,000 retail, so asked for my keys back and left. THE KICKER - when I got home and started to look online again I saw the very same car that I had test driven listed for $1,000 less then the price that I had. Wonder why this dealer is not getting any good reviews. Also wonder what the buying experience would be like and how many more cars they would sell if they were just honest and truthful.Time to move on and find a good dealership.

Marioab

Jul 27, 2012

I looked for a lot of cars on line. I went on several different websites to find the car I was looking for. I finally find the car and it leads me to this dealer in the middle of nowhere. I get there after work one day, they have me wait about two hours and they tell me it's late that they'll call me the next day to put a deal together. Four days later nothing yet. Although I called everyday and nothing. They don't know where my paperwork is, they transfer me from one sales man to another, to the finance guy, he said that the other finance guy had my info & that if I was willing to stop by again. Terrible service, horrible follow up. This is why dealers get the reputation they get for places like this. I would seriously advice to read reviews before stopping by this place, the prices are low because there's no way they get repeat business.

Lisenbyj

Jul 14, 2012

I would NEVER recommend this dealer to anyone. My fiance and I went in there June 8th of this year to get a vehicle. Mine was totaled in a hit and run. We got a approved the same day in and out we had all the paperwork signed and out the door with $1000.00 down. We got a call four weeks later that they needed further verification and maybe need a cosigner. I am like are you kidding me I went and sold my old car which was still drivable but I knew would cause major problems down the road. So we went in there on a Friday when they called us they went back and forth showing us other vehicles with NO approval. They send us home and ask if we can come in the next week and we say sure, we had no choice. We come back the next week we weren't approved for sure we needed a cosigner and I couldnt believe it my aunt couldn't cosign till the next day. I had military duty the next day flying out at 7:00 am the next morning but they KEPT our car and basically they made the mistake and I had to suffer. I will not recommend them to ANY person, family or especially military soldiers. We were not treated well and they are lucky I put $1000 down or I would have went else where. Please please save your self time, money and everything. From start to finish no lie I spent 14 hours at this dealership of my time. It wasn't worth one hour of my time. By the way they blamed it on the bank. They should have NEVER have us the vehicle and called us a month later if we weren't approved. We have the car now but ONLY cause I put that money down and after a month I can't exactly get it back!!! NEVER again

flynfred

May 21, 2012

I bought a 2012 dodge van, the brakes make a grinding noise from day one, I talked to someone a week after I bought it and was told to wait for fisrt servise, today I called and was told that the grinding and groves in the rotors was normal and I should not worry about it, I think this is a lot of bull and I will nerver buy or recomend a dodge product again, this van has 300 miles on it

skiier007

Apr 21, 2011

On 01/15/2010, my husband and I went to Antioch Chrysler Dodge Jeep Dealership and bought a 2008 Dodge Dakota Crew Cab truck. Before purchasing the truck, I asked the sales person, Al, if the truck was ever in an accident. He said "No." I then asked him to show me proof. He showed me a carfax report stating that the car was owned previously by an individual and had no accidents. I asked if I could keep that report and he said no and took the report in a hurry. We took his word for it, trusting that the dealership would never commit fraud. On 04/21/2011, we took the truck into a dealership, The Honda Zimbrick in Madison Wisconsin, to trade it in for another vehicle. The dealership told us that because the truck was in an accident previously, they could not give us full trade-in value. They said they originally were going to give us $17,500 for it but instead were gracious enough to pay off our loan of $16,300. So we lost $1200 because Antioch Chrysler Dodge Jeep lied and committed fraud against us. Today, April 21st, was the first day we had ever learned the truck was ever in an accident!! First they lied about it not being in an accident. Second, they lied about its previous owner being an individual instead of a business/rental car and third they gave false documents to us about the vehicle. They are a very dishonest business and we want to be compensated!!!!

Anada

Nov 26, 2009

I went there for a particular vehicle. They let me drive it on a 15 mile test drive! I wound up buying a different vehicle but this was absolutely the best car buying experience I ever had in my life. No pressure, no gimmicks, no games. They even took my picture standing next to my car and then gave me a nice calendar with my car picture on it! Awesome dealer.

mikealee1978

Sep 4, 2008

Not Child Friendly !!!!!!My 3 yr old daughter and I waited for six hours form 11am to 5pm while this dealer held my keys captive and would not allow us to leave even to get lunch despite my repeated requests to be allowed to take my car or any car to go get her some lunch. All this waiting just to have an agreed upon deal constantly manipulated and changed. In the end I had to forcebly demand my keys back just to be able to leave. I dont recomend this dealership for buying a car especialy if you have kids. The salespeople even sat and ate their ordered in lunch in front of us with no regard or consideration for my 3 yr old.This dealer also has no contact info on their website other than an address and phone number so the only way to voice your concern to them directly is to call them up and engage in a verbal confrontation to which they just deny everything.BUYER BEWARE

ZAPATAY

Jun 12, 2007

took car in again .. after my brakes were done, all these error lights popped upi took it in to run a diagnostic $98.00 to do it and they said a module needs to be replaced.... and it's over %500.00manager acts like its nothing and says"Thats why you should have gotten the service contract"ugh!!!!

moneill

May 28, 2004

I bought a used car from them that was supposedly put through a complete service. 8 miles down the road, I noticed a leak. I took it in to a dealer nearer my home who was familiar with that vehicle, and he ended up doing almost $700 worth of work to bring it back up to the level I was told the car was already at. I notified the general manager, and he said they had no responsibility to me since I opted to take it to another dealer. When I explained to him that I didn't trust the quality of their work since the stuff I needed to get fixed was basic things that should have been caught during their service, he again stated that he had no responsibility. He then threatened to notify the police if I bothered him about it again. Never Never Never again. I have had three Chryslers in the last 4 years, to include a PT Cruiser, Sebring JXI, and Fifth Ave. Done with Chrysler, done with Antioch Dodge. Never again, and that is exactly what everybody I speak to in my position as general manager of an international firm will hear. DONE