Used Cars for Sale at Apple Ford Lincoln in Columbia, MD

Emry

Aug 24, 2016

If you don't have a good credit they don't count you as a customer. Think about it before you go there

GGUTHRIE

Aug 19, 2016

While spending the weekend in Western MD, my 8 month old Ford Edge broke down on me. I located and call the nearest Ford Dealership (Schaeffer) to tell them what had happened and what icons came on the dash when my vehicle lost power. At 4:00 p.m., no one answered the phone at that dealership. So, I called home to Apple Ford and spoke to David, explained to him what had happened and the situation I was in (Saturday evening, out of town, new vehicle broke down, nearest dealership closed already) and then asked if he thought it would be okay to drive it home (approximately 250 miles). David very sincerely told me no, that he would not be comfortable with telling me to do that and to please just wait it out until Monday to bring it to Schaeffer Ford. He said he would feel better if they looked at it first, ran diagnostics and take the appropriate action before I drove it that long of a distance. So, I took his advice and waited until Monday. THANK YOU DAVID!Monday morning, called Schaeffer Ford told them that I needed to bring my new Edge in for service and explained why. The Service Advisor that I spoke too was rude, arrogant, nasty and told me Schaeffer Ford Service Advisor: "Yeah, bring it in. I might have time to get to it in a few days"Me: " Ahhhh, a 'few'days?"Schaeffer Ford Service Advisor: "Yep, that's what I said"Me: "Ahhh, okay well I have to get home today. Do you have a loaner/rental for me?"Schaeffer Ford Service Advisor: "Ford ain't obligated to give you a loaner"Me: "Ahhh, this is a 'new' vehicle and it's still under warranty, especially since I bought the 100,000 mile/10 year extended warranty. Yes, I do believe Ford 'is' obligated to give me a loaner. Schaeffer Ford Service Advisor: "Nope, you're wrong"Me: "Okay, I think I'll check into that a little further. And in the meantime, I'll bring my vehicle down to you (reluctantly at this point)"I then called back to Apple Ford and spoke to Curtis. Explained (again) to him what had happened and how I had been treated. Curtis was disturbed and told me to take my vehicle down there, use my authoritative voice and to tell this rude dude exactly what I want him to do "Run the diagnostics, read the codes, then replace the throttle body (whatever that is - lol). And if he gets nasty with you again, call me back and I'll speak to him" THANK YOU CURTIS!Following that phone call, I called the group that handles warranties/extended warranties. They (Rudy) confirmed that I 'was' entitled to a loaner/rental and that Schaeffer Ford was absolutely wrong in telling me different. Again, Rudy told me exactly what to say and do and that if I had any further issues to please call him back and let him know. THANK YOU RUDY!Brought my vehicle to Schaeffer Ford and they did eventually fix it (had to replace the throttle body - fancy that - lol). While there, I told them that I had made a few more calls and confirmed that Ford 'will' provide me with a loaner/rental if they were going to have my vehicle for more than 1 day! THANK YOU AGAIN RUDY! The looked a bit surprised that I told them that and then responded by saying "Well, let's cross that bridge when we get to it." Nope, let's address it right now because I need to get home today ... either in 'my' vehicle or 'your' loaner. Schaeffer Ford ended up fixing 'my' vehicle that day and I made it home that night.To sum this all up, THANK YOU APPLE FORD SERVICE! YOU GUYS ROCK!!!!! And Schaeffer Ford - YOUR SERVICE ADVISORS need some SERIOUS training in customer service, attitude adjustments, behaviors and manners! GOOD LUCK WITH TRYING TO MAKE THAT HAPPEN ... Other notes: They did not use paper floor mats or plastic protection on the seats. Did not bring the vehicle to me when I went to pick it up. Handed me the keys and said here ya go. Had to go out and search for it. Found it 'way' at the back of the building.

The Williams Family

Aug 19, 2016

My family and I would like to give a special Thanks to Mr. Curtis Ford. I know he deals with hundreds of customers weekly, which makes it even more impressive that he will take the time out of his busy day to ensure that my family and I were receiving the proper care and maintenance for our vehicles. That attention to detail says a great deal about his professionalism. Apple Ford Lincoln of Columbia needs more personnel with the attitude and professionalism of Mr. Curtis Ford. Thanks again and Keep up the good work.

CathrynB

Aug 18, 2016

I went in for an early morning appointment. Everyone was so nice and helpful. Even though I was there a lot longer then I would have preferred. The service and all the employees tried to make my time better and worked very hard to get me out of there in a timely manner.

Dwayne Hargrove

Aug 9, 2016

This was one of the greatest experience I ever head buying this car. I believe I have one of the best salesman on this side of Virginia. She went all out of her way to make this deal happen I will buy a car from her any day and also tell my friends. They always treat me just like family and I love hanging out there. I will be purchasing a new car in the next year I can't wait. Thanks again Maria.

Dwalker

Jul 24, 2016

To start off I visited this dealership because of a 2009 Ford Escape that I saw online. It was in my price range and everything looked good about it. I decided to come in maybe a week later, the whole time the salesman was emailing and calling me (which I did not mind). I brough time my mother with me just so we could check this out together. We had to go find Michael ( the salesman ), then he proceeded to show us the car. After a short test drive we starated the paperwork just to see what we could do. Now they asked us multiple times what my range was and I let them know. The first car didn't work out due to high mileage and my credit score, so we went to a 2012 Ford Escape. We ran the paperwork again and we were able to get it. We were not told the payments for another 45 minutes and had to wait for Edgar to meet with us. My first impression of Edgar was he looked very unprofessional. He was very quiet, did not explain much to us. He addressed my mother as "her" instead of Mrs Walker. The payments they came up with were almost double what I wanted. The only way I could have get my payment down was not to have a warranty and no gap coverage. So we decided we needed to figure out what I could afford, so we left. Upon leaving, we saw Michael he gave my keys back to my vehicle and that was it. We didn't get a goodbye, hope you decide and come back.... nothing! 5 minutes after leaving I get a phone call from the sales manager telling me to come back we will get the price down. I told him I needed a few hours because of prior engagements. In our conversation with the sales manager we find out that we did not need another warranty because of the car being a certified used car. SO WHY WERE THEY TRYING TO GET ME TO PURCHASE ANOTHER WARRANTY? Anyways, when we finally got back to the dealership we had to wait another 30-45 minutes for Edgar to finish up with another customer. We go into his office, and he just rolls through the paperwork addressing my mother still as "her" and "she". We finally sign everything and go back to Michael to get into my new Escape. The car was filthy on the inside after they told us it was being detailed. So Michael told us if we stop by he'll get it detailed in a later date. We finally drive off. I go home and pick up my kids and we take a drive. While we were driving it started to rain REALLY hard soooo I try to turn the windshield wipers on and they DON'T WORK. HOW CAN YOU SELL A CAR WITHOUT WORKING WINDSHIELD WIPERS? I almost got into an accident with my children in this car because of this! I had to pull over and tighten up the nuts for the wipers. If I did not know what to do then I would have been stuck on the side of the road until it stopped raining. To sum it up, the people are kind of cold... they seem to just go through the process, each doing their part but nothing more. Not engaging in conversation, just doing what they have to. I work in the customer service field and I know how to treat your customer and this is not it.

Julie Yi-Shryock

Jul 15, 2016

I bought a "Certified" 2013 Ford Focus for my 16-year son. I decided to buy from Apple Ford since the car was "Certified" and should be a safe and reliable car for my son to drive. I bought it on May 31, 2016, and less than two weeks we had an issue with the Transmission. We took it in and they said all the had to do is to reprogram their system. We took it home and the next day had the same issues. When I bought the car, the sales guy told me that all the recalls were taken care of. Apparently, that was a lie, since the service guy said that the recall on the "Clutch" needed to be replaced (2nd time taking in the car). Then AC went out, so we had to take that back to Apple Ford. They said they fixed it and tried to make us pay a "Certified" fee of $100 for the AC. We did not think we should pay for this fee and wanted to speak with an Manager. The Manager did waive the fee after he rolled his eyes at my husband. We had the car for less than a month and they are asking us to pay for this certified car (UNBELIEVABLE)! The AC went out again. We dropped it off on a Saturday night July 9th (today is July 15th) and still it is not done. We have been calling since Monday to see what is happening but the service center has a hard time picking up the phone. Now we are wait for an approval by Apple Ford to fix it. Common sense would say that the service department would ask for an approval right away. Now we have to wait for another 48 hours to get an approval for them to fix it. This is getting out of control. I wonder if they will ask us to pay for this service too? ALL I WANT IS TO GET RID OF THIS NIGHTMARE "CERTIFIED" CAR!!!!!!

Crystal Summers

Jul 8, 2016

My experience with this company has be horrible, the level of professional courteous for the customer is the worst Ive ever experience. I brought my car in for diagnostic service on Wednesday, June 29th at 7:00am, I called the service tech Kevin Ford at 2:00pm and my car had not been touched. I inquired with Kevin why was I advised that I had and appointment at 7:00am for my car to not be even looked at by 2:00pm. Kevin stated that the tech was unable to get to it, he then stated I now have a tech available I will give you a call back. Kevin did call me back within a couple of hours to advise me that the issues my car was having stemmed from the repairs done from an accident that were not completed or completed incorrectly. Kevin advised me to take it back to the auto body that completed the repairs, I picked up my car that evening returning it to Columbia Auto Body. Columbia Auto Body worked on my car and could not find how their repair or lack thereof was causing the issues with my car, the adjustor from my accident was contacted and requested a full diagnostic be completed by Ford technician. Columbia Auto Body brought my car back to Apple Ford the morning of Friday, July 1st, I was to the understanding that because this was a holiday weekend that my car would probably not get looked at until the beginning of the following week. I went and obtained a rental car for a week in which is out of my pocket until diagnostic results determines the issues are related to the accident, my insurance company or Columbia Auto Body will not cover the cost. I got the rental foreseeing the issues to be found and my car repair would only take a week. Myself, the insurance adjustor, and the manager of Columbia Auto Body have continuously contact the service department and was told repeatedly that my car was a complicated issues and the tech was still working on my car. Wednesday, July 6th I left Kevin Ford a message to return my call with no call back, I called again Thursday, July 7th spoke with Kevin and he advised me that my car HAD NOT BEEN TOUCHED by the tech because he had been working on another car. Thursday, July 8th the insurance adjustor, and the manager of Columbia Auto Body was advised that my car would get worked on that evening or first in the morning of Friday, July 8th. It is now Friday, July 8th and my car still has not been touched by a tech, I spoke with the service manager Curtis Ford who gave me an entire different story from what we had been advised all week, he also advised me that the tech MIGHT be able to get to my car today but if not MAYBE Monday!!!!!! My issues with this entire situation is once again the overwhelming lack of professional courteous for the customer, simple honest communication could had alleviated all of this. If I had been advised accurately that my car was not being worked on I would have taken my car to another Ford Service dealership, because of the extreme dishonest communication I will now have to go into another week paying out of pocket for a rental costing me $336 plus the holding of an additional $200. I will never bring my car to Apple Ford ever again, I will be sure to utilize verbal and social media to make everyone aware of the horrible business practices.

fordreview

Jun 30, 2016

I received quick and professional service from Apple Ford with the help of Curtis Ford. Thank you and keep up the good work that I have become accustomed to.

Mike

Jun 3, 2016

After months of searching for a used truck and dealing with many terrible car dealers playing games I found a truck at Apple ford I liked. It was the best price/mileage truck I looked at in my months of searching. Apple Ford used cars wanted to make a sale. They seemed to actually care, unlike countless other dealers in the Baltimore area. They lowered their price and bumped up my trade to make the deal work and I left happy with my truck. Held strong on my payment and after only a little back and forth they were able to get it for me. Other dealers played games for hours and could have cared less if I walked out, which I did many times. Other car dealers should take note from Apple Ford.

Mara

Apr 30, 2016

Buyer be very aware!!! Do not use the service or quick lane service at Apple Ford. I took my 2010 Ford Escape for an apparent Power Steering flush the Quick Lane department told me the truck needed back in February 2014. I was charged $79 for the service. Today My Husband took it again for the same thing to a different shop thinking it was time for such maintenance service. He found out the truck doesn't need the steering flush because the power steering system is electronic and does not have a reservoir. What pissed me off the most is that they probably thought they could take advantage of me because as a woman I don't know much about cars. I wonder how many people they have stolen money from by charging for services the cars don't need. What they did to me is fraud and I will be contacting the BBB and FTC to report this issue

NickHedr

Apr 30, 2016

I inquired about a vehicle they had posted on the on the internet site for sale. I told them my best offer and was instructed to come in to the dealership as we were close and it was the end of the month. I arrive, was told to ask for the sales manager. He came by shook my hand and left. Another salesman who I had never corresponded with starts showing me the vehicle. The entire time, I am trying to figure out what's going on. I finally inquire about the situation, and the salesman informs me he will be selling the vehicle and is willing to make me an offer. He quotes me more than the asking price listed on the internet, this ticks me off. My wife drove an hour to get to the dealership so we could pay cash and they want to play games. I said no, I told you my bottom dollar, but I will come up 500 and that is it. He gets up, we wait 10 more minutes, he comes back with another piece of paper still not even close to my offer. I get up tell the salesman I am not playing games and leave. I WILL NEVER RECOMMEND OR PURCHASE A VEHICLE FROM THIS DEALERSHIP.

Lies123

Apr 23, 2016

I was told to come it I was sure to get a deal! Well not true! Called for another Suv that the deal was done more lies,I fell for it again and the Suv.Sat there for several hours no answer.When I left I was told the next call I would get would be the deal!Never received any call!The only person that was friendly was the salesmen!Everyone else there just overlooked me as if I wasn't there!Would not tell anyone to go to Apple Ford!!

Bryan18

Apr 20, 2016

Keep up the good service. The service is always done correct the first time. Please continue the good service. I enjoy coming to Apple ford and dealing with the service department.

Raoul

Apr 16, 2016

Worked with Jeff Erlich in sales. He was very thorough in going over the main features of the F-150 I was interested in. There was no rush to get the test drive done and start negotiating. He was engaged, friendly, and knowledgable. Jeff presented himself as eager to please and highly motivated. Jeff was a pleasure to work with from start to finish.

Love my Vehicle

Apr 15, 2016

I had a very good experience at Apple Ford. I was only going to look at a new vehicle but ended up buying one. Our salesperson was very friendly and courteous. The process was relatively painless. I was happy that the vehicle I was interested in was part of the Apple Ford inventory. I would highly recommend Apple Ford.

Sailorman

Apr 14, 2016

Apple did a terrific job diagnosing and repairing a problem I was having with the CD player in my new 2016 Explorer. I have purchased and had service on 2 explorers and 3 expeditions at Apple Ford and have received fair pricing and excellent service on all of these vehicles.

thebenberman

Apr 13, 2016

Brought my 2015 Mustang GT for transmission issue. After making an appointment with Kevin from the service team, who was really nice and helpful, they started the process of figuring out what's wrong with my transmission. A week in, and after a master technician (Devin) looked at my car, he tried to figure out what's wrong with it. He offered to contact me personally and let me know the whole process from start to finish to bring my car back to street-ready. He made sure that I would be a top priority in the most professional way I've seen. He brought me back on the road as fast as he could. I'm really happy to know that there's such a great dealership with such a good reputation in my area. Thanks!

Premierelecteical

Apr 13, 2016

Could not be happier with service at Apple Ford the service writer who helped me on my most recent visit (Les Ashburn) was wonderful. Very courteous and helpful in explaining the work needed to my vehicle. Work was also completed in a timely manner. I have purchased 2 vehicles form Apple and having a service department like Apples makes repairs and maintenance a very easy process.

Laura

Apr 13, 2016

Les was extremely knowledgeable and helpful with the service my car needed. He was upfront and honest with pricing! I would recommend Les and Apple Ford to all my family and friends. Great service!

CristinLea

Apr 11, 2016

I bought a Ford Escape from Apple Ford and fell in love with it. Unfortunately I have had some issues with it but I have had the pleasure of meeting Les, Service Consultant, and Curtis, Service Manager. I will start with saying that every time I have an emergency, Les is extremely quick in fitting me in which makes me feel like I'm important to him. Les is also extremely fast with getting my car diagnosed and contacting me after dropping my car off. Curtis is also very knowledgeable and willing to go the extra mile for his customers. I enjoyed sitting in his office just to chat. I have never been treated so well by a dealership and I will never stray from Apple Ford service. Thank you guys for making sure my car is 100% corrected and going out of your way to help me every time.

Diamond

Mar 28, 2016

I have a 2013 Ford Fusion Titanium which I absolutely adore. ( I love this car). Well I nearly went to pieces when the car would not start. I just didn't know what to do. I called Curtis Ford who had helped me once before. Curtis showed such GREAT CUSTOMER SERVICE TO ME ONCE AGAIN. He first calmed my fears. (Thank you)!! He then gave me excellent trouble shooting suggestions that actually worked. I am so grateful to Curtis, because, when I talked to him I was DEVASTATED. He brought me from 10 (being totally shaken up) to 0 (calm & peaceful)!! Good Customer Service is a MUST for me. It is very important. Presentation means everything!! , Curtis has always showed GREAT EXPERISE & most of all COMPASSION!!!!! Thank You so much Curtis for being such a PROFESSIONAL. Thank you for calming my fears & allowing me to feel that I matter not only as a customer but as a person. To actually allow me to feel that I MATTER!! I THINK YOU ARE THE GREATEST!!!! Thank you so much!!!Joyce Chandler

pamela

Mar 26, 2016

This was my 5th or 6th time taking my 2013 Ford Focus in to the dealership, due to experiencing manufacturing malfunctions. Though I am not pleased with all the problems I have had with this car, the customer service provided by Curtis Ford was so phenomenal that I had to say something. I was extremely upset and almost at the brink of tears when I came in, with my 16 month old. He noticed how distressed I was and took me aside personally to put me at ease. I truly appreciate him taking out the time to listen to my concerns, and working with me to find a solution. In a difficult situation especially one that he was not responsible for, it is hard to take ownership. But that is exactly what he did. Its people like this who take the time and effort to go above and beyond their call of duty that keep customers coming back. I am extremely appreciative. A heartfelt thank you.

maxstar1

Mar 21, 2016

I spoke Chip Doetsch about a Mustang GT Premium, and the options I was looking for. I made an appointment and met with him on March 11th. He had Jeff Erlich assist me. Jeff showed me several Mustangs that met my requirements. I saw a indigo silver GT Premium. After a road test, he put together a deal. Chip came over, to see how things were going several times. I got a great deal, and signed the papers. The whole process was efficient and with no high pressure tactic. Jeff did an outstanding job and was very knowledgable. I picked my vehicle up that Monday. It was clean and ready to go. The sync specialist was very proficient. I would highly recommend Apple Ford, Jeff Erlich and Chip Doetsch.

yaelz

Mar 18, 2016

I looked at a pickup truck there that I liked. I was turned down for a loan because the vehicle had too many miles and my credit was not good enough even with a co-signer to get it. So I left. I came back after getting some cash together to put down and the sales man didn't just turn me down, he told me "there was no way I was buying this truck" and then he gently escorted me out! I went to another dealer that not only treated me very well, but found me a newer truck with less miles and found me a loan I could live with. Should be it, but I got a call from the Apple ford sales man asking if I had found a better co-signer. Free oil changes and car washes can't make up for how I was treated. I won't go back and don't recommend them to anyone.

pittsburgh drew

Mar 15, 2016

Did a lot of recearch and decided to pick a 2016 Ford Escape. Decided to buy it from Apple because Wegmans is across the street and I can get lost there for a couple of hours while my vehicle is being taken care of in the future. So at about 930 am Dec 18 2016 I came inn the dealership. It took a while to be paired up with a sailesman. He was new and I knew way more about a car than him. I wanted to test drive 1.6 l and 2l engine types and I have settled for a 2 liter engine. Took forever to get things done and I could not politely say that I would like another sales person. I started to get a head ache. The price was not great, i did get leather and moon roof etc, but still I was tired and did not try to fight for another 500 to a 1000 dollars that I could have probably knocked off. Car is great and we shall see how the service is once I will bring it to the first oil change, but it took 5.5 hrs to walk out the door and that with knowing what I want to buy

used_to_like_ford

Mar 4, 2016

Didn't get the warranty repair as I was expecting, warranty claim was rejected by Ford. Apparently I hit something with my car or maybe something hit my car to cause the damage . It was very nice for Ford to point this out and to do a proper forensic job on this claim. I was told that Ford engineers had to step in and take a look at some pictures of the damage to make their educated recommendation. Happy to have gone through the entire Ford experience.

Phreedom

Feb 17, 2016

I bought my Ford in Winston-Salem, NC, but now live and work in the Baltimore area. I had a factory recall service performed at the W-S dealership and they made a mistake that did not surface until after I drove back to Baltimore a few days later. I took my car to Apple Ford Lincoln expecting to get a lot of double-talk and excuses about how they could not fix a problem another dealership caused, but I didn't! Without an appointment, I was lucky they had a no-show, they had my car on a lift and fixed by the time I finished my free cup of coffee. Best part...NO CHARGE! They said they did not need to replace parts and the time was not undue. They could have turned an unfortunate situation into a "Who'is going to pay for this" nightmare, but they took the high road and helped a fellow dealership far away. Great service...Great Team! Thank you Steve and Curtis...I'll be back.

Sarah33

Nov 27, 2015

I originally went to the dealership in Gaithersburg because that's where I purchased my ford escape but I won't think twice about going back to them now that I have found apple ford! Their parts and service department had me in and out in minutes and were so helpful! I'm not too familiar with cars but Paul from the parts department was so helpful and nice and got me the exact part I needed and for a resonable price. Curtis ford in the service department had me in and out in no time and was awesome! You guys have a top notch team! I was very impressed and will be getting my car serviced at Apple ford from now on!!

Jowilli

Nov 13, 2015

Each time I visit AppleFord of Columbia the staff exceed my expectation. My service advisor, Les took great care of my car and I. The service was efficient, prompt and as usual I was pleased. Everyone should by a Ford and particularly one from AppleFord. You will not regret your experience from Sales to Service!

Alexandra P.

Nov 12, 2015

I needed air in my tires done efficiently and was having trouble doing it myself. Curtis made sure I was taken care of quickly and efficiently, and made sure I got my car washed, as well. I will definitely be returning to this dealership for any future service needs! It's nice to know I've got a place I can go that I trust.

stephaniecb

Nov 9, 2015

Thank you to Curtis Ford for such kind, quick service this morning on my tail light assembly! I've been putting off getting the work done thinking I'd have to leave it and come back (not the most convenient) but Curtis fixed it for me in the time that I bought the part and came back! Thank you!

anndelacy

Oct 27, 2015

Last week, after both my coolant and tire indicators came on while I was at a meeting in Annapolis, I drove to the Columbia Apple Ford where I purchased my car. I informed two service people of my problem. The first individual told me he would top off my coolant. I spoke with service person at quick Lane's and specifically ask him to check out the coolant. After about a 30 minute wait, I was informed that my car, a 2013 Ford escape, needed $1100 worth of new tires because the car is an all wheel drive. When I asked about the coolest issue I was told that it was taken care of. Yesterday, the coolant light came on again and immediately indicated that I should pull over and stop. The indicator quickly moved from yellow to red. I moved to the side of the road and called AAA. I also called the Ford dealership. My car had to be towed to Apple Ford in Columbia, Md. My warranty which is 100,000 miles or seven years covered a rental car. it took Apple Ford more than 36 hours to discover the problem: a faulty valve for which I had to pay $100. I would not be so unhappy if this was my first negative experience at Apple Ford. I purchased a brand new Mustang which had problems that were resolved only after I was stranded in Charles County, Maryland with my grandson in the car. It took Ford two weeks to figure out the problem and did not want to pay for rental costs. I am a 65 year old woman who lives alone and I only have one car. Although the oil changes and car washes ore nice, I want to know that the people in the service department care about my personal safety and are not merely focused on how to shut my mouth and save money for the company. I would not in good conscious recommend this dealership due to the negative experiences I have had with the service department. I have met the owner and do not believe he is aware of this disfunction.

W. Jones

Oct 27, 2015

Day...after the night.When I first wrote this review, I was very disappointed in my experience in approaching Apple Ford to hear my issues and perhaps advocate for a satisfactory result that would confirm the trust in my local dealership. Luckily Apple did remain engaged...and I'm happy to say, after more involvement did more than satisfactorily resolve my issues. I am happy...and so being a "fair" minded (if not insistent) customer, I am amending my review to say as much. I am happy. I have not deleted my previous review, just to let you know the proverbial "night & day" difference in Apple's response from before, and now. I recant my pledge to avoid Apple, & I look forward to visiting and relying on Apple, my local dealership in the future.Night & confusion...First I called to discuss an issue about your affiliate bodyshop Tristate Collision (22 Oct) and followed up with an email explaining my problems to Mr. Sheckell who promised to look into the issue and return my email. I waited for five days...no response. One of my complaints about the Tristate experience was the "lack" of response from their shop director. With that said, I had to call again. Mr. Sheckell indicated that he had not seen my email...and admitted that it could have gone to his junk mail, he gets these all the time so he just scanned it and probably deleted it. This was my service at Apple Ford. That's my Apple complaint. As for his inquiry into the issue with Tristate it was more about parroting what I had already been told...I'm screwed, get over it.Look...I've purchased a Ranger truck at Apple before...I have a late model F150 Supercrew Lariat now. I like Fords...had a total of four so far...was thinking about another truck...definitely a Mustang before I died. But I will NEVER EVER give Apple any of my business whether purchase, service or parts again. And as long as I have a breath in my body, and my wits about me I will always advise my family, friends or even the man on the street. Apple Ford is non responsive when they or their affiliates are "arguably" responsible for breaking your car.

Liz Hickman

Oct 19, 2015

From the day we bought our auto until we left Columbia to move to the Houston, TX area, we have received excellent care of our car. However, on the last day, we received the greatest service from the manager of the full service lane... He screwed on a new visor for us for free, as we had no tools from having packed them for moving. It may not have seemed like a big thing to many people, but it meant a great deal to us. He was so kind and friendly to us, as well. He is a definite asset to Apple Ford. Thanks again to Apple Ford.Thorval and Liz HickmanThe Woodlands, Texas

Bart

Oct 9, 2015

Service Advisor's Rick and Dan, along with the tech John, provided service that was above and beyond, and were what every customer should experience especially going through what I went through. My power steering was lost on my 2013 Ford Fusion due to factory recalls when I broke down in Columbia, MD, home of Apple Ford. All work was done on my car in 50 hours real time only dilemma's coming from Ford, the company itself with my data re-programming and it showed me these people really cared for the person more than the car. Felt human and more important even though I did not spend a dollar in this place for my car. First two nights ever spent in Maryland. I want to share this. Rick Poppe fought for two and a half days to get the data programming done and at least get me rental car coverage. Ford did eventually get the rental coverage but God bless, Rick received what he needed to complete my programming before I needed it. Great Job..

Ladyt

Sep 21, 2015

I brought a Camero back in 2012, for my college graduate gift and decided to trade my car in for a BMW X6 on September 16, 2015, my birthday. I went to the dealership on a humble that day and had the same excellent experience as 3 years ago. Sharmba the salesperson, who I've worked with before, was very helpful, friendly and explained everything clearly. Ultimately, I got the car I wanted at the best possible price without any hassle. Even Bryan in the financing department was super, he was also friendly and patient. Bryan explained all the financial details thoroughly without question. This was a truly customer-centric buying experience. Both Sharmba and Bryan exemplifies great customer service that leave one with a great experience to remember. Thank you both and thank you Apple Ford Lincoln, I would recommend Sharmba, Bryan and this dealership to anyone who is looking for a gift to remember.

GaryW888

Sep 15, 2015

While on a recent long road trip, we limped into Apple Ford after an alternator failure, with only minutes to spare before the battery would have died completely, killing the engine. Thankfully we were able to drive right into the service lane where we were immediately greeted by the friendly and knowledgeable Service Manager. Obviously this was an unscheduled visit, so they had to have a re-manufactured alternator shipped in from a nearby facility, which took a couple of hours. It took about 4 hours in total from the time we rolled in until we were on the road again, which we thought was good under the circumstances.Apple Ford gets excellent marks for everything except price, but dealership service is always a lot more expensive than it should be. I spent about 4X what I would have spent with my usual RockAuto Do-It-Yourself approach, and about 50-75% more than my local repair shop would have charged in CT. But, no real complaints since they got me going again in short order. And, I guess someone has to pay the overhead to support that gorgeous dealership that is so clean and well maintained that you can practically eat off the floor.

sharon1234

Sep 4, 2015

I had a problem driving from NC to Maryland. Called the service writer and was told that since it was an emergency, she could fit me in. Service Writer was helpful in everyway. Thank you Mandy Smith

eric a

Aug 26, 2015

My Service Advisor was Les Ashburn. The service department was very busy and Les got me in and out so quickly that even I couldn't believe it. His professionalism was above top shelf and succeeded far beyond my expectations. I would recommend Apple Ford to anyone who is looking for a service department that provides the best in customer service anywhere.Thank you Les for making my Apple Ford experience an awesome one!!Eric Anderson

myFirst-F-150

Aug 17, 2015

My first visit to Apple Ford Lincoln was awesome. After purchasing an EcoBoost F-150 from a good friend, I was able to receive great direction from James & Bryan in Finance to easily transfer the extended warranty into my name. No games, no up sell, just simple & painless steps.While doing a final check of the vehicle before transferring ownership, we discovered an issue that initially appeared very daunting. Curtis assured me that the vehicle would be taken care of, and Mandy was able to get me in the next day AND fixed the issue before close of business. The was amazing, especially since the seller was going overseas in just a couple of days.I've never owned a Ford until now, and it certainly started out on the right foot......Many THANKS to the staff at Apple Ford Lincoln.

susan123

Aug 17, 2015

Les Ashburn was helpful and understood that I needed to try and have my car back from a recall service call as soon as possible. He kept the time under an hour and was friendly and most cooperative. He listened and was very respectful of myself as the owner of a new car. I have had 4 cars now from this particular dealership and am very pleased with the service department, Quick Lanes and the experience of buying a car as well. I highly recommend this dealership to anyone in this area! Thanks for making my life easier....and I love my new car! This is my favorite car so far....a 2015 Ford Escape!

GinaD

Aug 13, 2015

I just brought a car to Apple Ford's Service Department. The whole experience was wonderful.I didn't buy the car there, yet I felt like family. I worked with Les Ashbury (Service Advisor) and Curtis Ford (Service Manager). The visit was efficient and informative. The appointment was booked ahead of time, I was in and out in 45 minutes with all my questions answered, a problem serviced, and a clean truck. Fabulous!

Tim1968

Aug 10, 2015

Andrea holten was our sales lady,I gave her what I wanted my payment to be and she gave me everything I asked for,didn't have to sacrifice on my vehicle choice or options, overall best dealer experience I've ever had.

janmm2

Aug 5, 2015

I brought the car in as part of a Ford safety recall. I was most pleased with the service and especially the care and consideration I received from Mandy Smith (service advisor). When the repair was done, in under an hour, Mandy informed me that they had noticed a carbon build up and suggested I have it cleaned which I did. I greatly appreciated being told about a possible future problem before it became a problem as well as having the work done right away. I especially liked Mandy's attitude of "I treat others like I would like to be treated".

Gail

Jul 29, 2015

We saw a used F250 on their web site. Great truck and reasonably priced. On my way home in the rain my feet got wet. Shawn (used car manager) got right on the problem and made sure the leak was found and fixed. It took a few times but the guys didn't give up until I was happy. Will buy another vehicle from them.Could not have had a more pleasant experience.

tshans2015

Jul 26, 2015

Steve made my car buying experience enjoyable and easy going. The whole dealership was a delight to work with, and having been back for the free car washes it promises, it seems it's just as enjoyable to be a customer as to be a potential customer. Thanks to Steve and Apple Ford for giving me faith back into how buying a car should be!

kraviart123

Jul 24, 2015

We were on our way from Pittsburgh, PA to Ocean City for a family vacation, When our Ford f-150 had a transmission pump blow.

Billybob123

Jul 23, 2015

Employees knowledgeable, friendly and courteous. Have never been disappointed when I've gone in for all the recalls I have received on my Ford Fusion.

CarlJ

Jul 17, 2015

Steve and Apple Ford have been fantastic to work with! I just purchased a brand new F-150 from Apple Ford this week. I visited a couple dealers during this process and while none of them were exceptionally pushy (big change from the last time I looked at buying a car,) Steve stood out head and shoulders above all of them. He listened, helped me get exactly what I wanted, and took care of everything quickly. He has taken care of any and every little issue (and I tend to be picky) quickly!Highly recommended! He does know how to make a "customer for life!"

fran 0930

Jul 16, 2015

I had to bring my car in because I blew out my tire. I had to wait a while but they fixed my car as fast as they could and I did not have an appointment. The staff was very friendly and accommodating.I am glad I bought a ford.I would Definatly be a ford customer for life. I have had nothing but good experiences with appke ford and their serviceable sales department.

GCoyote

Jul 15, 2015

I dislike high pressure sales types and found Steve friendly, attentive to my questions, and helpful in screening all the available choices until we'd found the model and options that fit my needs.

ArtCooke

Jun 30, 2015

I came to the dealer frustrated and confused late and prior to a holiday. They explained to me prior to me coming that it may not be possible to examine and repair my vehicle that evening. Dan Brito, one of the service advisors with the assistance of Mandy Smith saw my frustration, came to my aid. They took my car in, arrangement for transportation for me ( thru Enterprise Car Rental ) so I could continue with my life. I was expecting to be without my car for about a week or so , but my service advisors put a priority on my vehicle and surprisingly my repaired and ready the next business day since it was Fathers Day Weekend. Thank Apple Ford Lincoln for your great service.

HappyFordOwner

Jun 26, 2015

The dealership cares about its customers from the service advisor who is the first person you are in contact with to the automotive technicians who did a great job on fixing my car.

JudyW

Jun 26, 2015

Les Ashburn and Curtis Ford give the type of service often neglected, but should be expected and greatly appreciated! My expectations were met and exceeded. There is a dealership closer to my residence, but I will continue to travel to Apple Ford to have work done on my vehicle, mainly due to the painless and efficient service by all at this establishment! Great work gentlemen!!!!

mdglass

Jun 18, 2015

Les Ashburn and Mandy Smith were great. A three day repair was complete in one day. I had a minor problem that surfaced as I picked the car up, but the repair took ten minutes to fix.

EmperessoftheSun

Jun 14, 2015

Our salesman, Dan Brennan, went out of his way to help us, spending extra time with us on 3 or 4 separate visits and finding us what seemed like the only manual, white, V6 2015 Mustang in the mid-Atlantic. Additionally, Will, the finance man, was very patient and helpful. On the downside, I would find someone else to do the insurance and customer service presentations. These were not people who should have contact with customers.

MJSparks

Jun 4, 2015

Having a car just 5 months old means that I was not expecting to be in for service just yet, but here I am! Curtis, Les and their team are remarkable. They did not hesitate to get my car in to be checked out immediately, and though it took 2 days for them to get the issues resolved, they quickly put me in another car and communicated with me constantly on the status. They can't help what goes wrong, but they sure do make sure that the customers have as little concern and inconvenience as possible. I was called first thing in the morning, and kept apprised of what was going on throughout the day. When the realized it would need to be there overnight to await parts, they came to get me, had a courtesy car ready for me, and I walked out the door! The layout is impeccably clean, the staff are quick to help, phone calls are immediately answered, and even their shuttle driver (Calvin) was incredibly professional. Not only will I return to the location for future service, but I will be sure to let my friends know just how respectable this service center is. Thank you guys for everything!

jketterer

Jun 1, 2015

Mike Ross is always knowledgable when I drop off my F250 for Diesel service. He keeps me informed and doesn't try to sell me anything I don't need.

fghjkl

May 30, 2015

Came in looking for a truck. Saad was very helpful and quickly showed us 4 different trucks. We picked out the one we liked and made a deal. He was very helpful and got the paperwork moving very quickly. Bryan helped us in the finance department and did everything possible to get us the best loan. He was also very efficient and we were done very quickly. The whole staff was friendly and helpful. I would recommend them to anyone!

MaryLou

May 28, 2015

Ben Ludwig was my service advisor and he went above and beyond the duty of getting my tires replaced, He took several pictures of the tire and was diligent in contacting Ford for the replacement, He was very professional and took a pro active approach at getting this solved for me. I appreciate all the hard work and effort he put into this. All the service people and mechanics at Apple Ford are wonderful. They have always treated me with respect, been very courteous, and professional . Great place to go to buy a car or have one worked on. The other Service manage that I work with is Steve Watts, he also goes above an beyond the call of duty to help.

Holly3

May 27, 2015

The paint on the hood of my 2013 Explorer was blistering from underneath along the front edge after just 27 months. While I had 39,000 miles and was out of warranty technically the Service Manager, Mr. Curtis Ford, agreed that this was not normal and sent me for an estimate at Tri State Collision down the road. There I spoke with Janet Barry who explained that this was a problem with the aluminum hood used on this model. The estimate was $1832.64 which included a replacement hood as they were not willing to paint the existing hood. I returned to the service department with the estimate and spoke with Curtis again and he told me that he would contact Ford to see what they would do. The following day I received a call from the service department that Ford was willing to put in $1400.00 towards the repair even though I was technically past the warranty. I scheduled the repair with Tri- State and the work was completed. When I picked up the vehicle not only had Tri-State installed and painted the new hood but actually touched up two chips I had on the front fender at no additional charge. Both Janet and Curtis were excellent to deal with and I really appreciate them going the extra mile for me with Ford. I could not have had these repairs done without their help. I would highly recommend Apple Ford and Tri-State Collision to anyone who asks. I am certainly a customer for life now!

Jules

May 22, 2015

Steve was helpful with understanding cost and providing the best possible price. He was accessible during the decision process and provided multiple options that helped with my decision. Overall great experience!

Todd Higgins

May 12, 2015

Jackie Pressman was my service contact, and she was superb. She was empathetic, and worked hard to make this a pleasant experience. I felt like Apple Ford cared about me, and the repair process was seamless. I give 5 stars for my experience, and again recommend Jackie Pressman for being a great face for the dealership.

John Vassar Jr.

May 4, 2015

Rick Poppe provided an excellent customer experience ... We have been Apple Ford Lincoln customers since 1993 and have been most satisfied with the Sales, Service, and Product Line .........

HappyApp

May 4, 2015

I have always appreciated the timeliness and excellence of the service provided by the truck technicians and Mike Ross at Apple Ford. Everything is explained fully, appointments can be made within a very workable timeframe and the quality always seems to be first rate. Couldn't be happier!

Courtney's Pride

May 1, 2015

At least a 2014 flex had a great experience with my salesperson Phil Hamilton. He went out of his way to find the right vehicle for us . If you want someone who will work with you with honesty and integrity asked for fiim if you want someone who will work with you with honesty and integrity asked for film him !

BHayes

Apr 29, 2015

Excellent experience at the service center. Everything was completed in a timely manner. Check in and check out was easy. Staff was friendly and knowledgeable.

kristin1989

Apr 22, 2015

The service manager Curtis was very helpful me today 4/21 I was having a bad morning and he Really helped me out by giving me the correct information about a warranty that I had through apple Ford and I left there very pleased with his great customer service you don't get that much anymore thanks again Curtis for all your help.

Flatsnextdoorneighbor

Apr 22, 2015

I've bought 2 cars from this dealership before, and recently attempted to buy a third. After dealing with Will and James, all I wanted to do was take a bath. I don't think I've ever dealt with such skeevy dealership employees. They tried slipping in extra fees and items hoping i wouldn't catch them, and just seemed extremely untrustworthy. Ended up purchasing my 2015 Explorer elsewhere. Sorry guys, you've lost my business.

taffyleah

Apr 20, 2015

Apple Ford's service department has excellent customer service overall. Each time I go there to get my car worked on, everyone is wonderful and helpful. I really do appreciate great customer service.

cooperfordfamily

Apr 19, 2015

I took my Ford Five Hundred in for a light change on a Saturday. Instead of making me wait hours to have it done, Curtis Ford took my car, got the light changed, and I was out in 7 minutes. Talk about service! Definitely recommend going to Apple Ford!

dabears

Apr 9, 2015

Great dealership! Being an X plan buyer we know what we'll pay for a vehicle-so my focus is on the knowledge, professionalism and customer service qualities of the people who work at a dealership. Apple Ford is the third dealer that I've purchased from in Maryland, and will be the only one I use from this point forward. Jeff Erlich was our salesman and went above and beyond to ensure that we were provided with the necessary information for our purchase and the customer for life program. He followed up after our purchase, and never pushed additional services for us to buy. Will Malloy made sure that we received the best financing deal possible, and had us in and out quickly. Lindsey explained the optional protection plans for the car that we could purchase, and never pushed us to buy a particular option or plan. Since we bought the car in the evening we had to come back for the undercoating and exterior protection, and she made the service appointment for us and explained the loaner program. Bernie came over and welcomed us to the Apple family even before the paperwork was finalized. I will definitely purchase from Apple again and have recommended the dealership to friends.

41willys

Apr 8, 2015

Very satisfied with the manor in which I was treated and final result of my problem. The radio was replaced. Thank you Mike and Jackie. You have worked hard to make this a very satisfied customer.

Fordguy

Apr 7, 2015

Customer service was excellent at Apple Ford. The salesman was courteous and helpful. I am looking forward to getting use out of their Customer for Life program.

Susan

Apr 7, 2015

Had a scheduled oil change. While waiting for my vehicle to be serviced I couldn't help but notice the consistent niceness and considerate way that David Eichhorn interacted and dealt with customers. It was very nice to witness and he really didn't notice that anyone was observing him being patient, kind and thoughtful. He was just authentically being nice. He should be commended for excellent customer service.David Eichhorn represents your company well. You are lucky to have him.Susan

Igotmytruck

Apr 2, 2015

Good experience but wished they would have negotiated on price. The selection of used trucks in my price range was limited. I feel that I got a good deal. The finance department forgot about me for quite a while but in the end got me a better rate than my credit union could.

Ford Fusion Buyer

Apr 1, 2015

Dealership service was good, inventory provided a lower price, and overall experience was good. Sales person was particularly good and not pushy. John Williams helped us and the manager made the deal we wanted to see.

Rebecca Webster

Mar 27, 2015

I drove 600 miles round trip to get the car I wanted. I got a good deal on my trade in and was treated very well.The whole process took about 2.5 hours and I was on my way home. Very nice, clean dealership.

Daniel D Druding

Mar 20, 2015

My wife and I had the best buying experience we hve ever had buying our new Truck. The people at Apple Ford bend over backwards to serve you it was wonderful thank again.

Michael

Mar 17, 2015

My wife and I were very pleased to be able to work with Steve Meyer, new car sales consultant at Apple Ford. Steve was very friendly and knowledgeable, easy to talk to and he answered all of our questions and guided us through the new car buying experience. We also appreciated Steve's follow up and willingness to work with us on a price. I'll contact Steve and the team at Apple Ford when it's time to purchase my next vehicle. Thank you Steve.

bozmando

Mar 15, 2015

Mike Ross was great to work with. Without an appt, he worked my truck into the schedule and it was finished before I expected. I'll be coming back. Mike makes a word-of-mouth reputation confirmed.

Cheley Gabriel

Mar 11, 2015

Traveling from out of town, my 2002 F250 suddenly was very hard to steer and it appeared that my braking capability had been compromised. Luckily, i was 1.3 miles from Apple Ford. I drove into the service department at approximately noon. A couple attendants checked on me and informed me that the diesel mechanic would be coming to talk to me. Mike Ross showed up, very professionally informed me that he had about 8 vehicles in front of me and that he may not be able to look at my truck until the next day or even a day later. I informed him that i was from out of town and that i would need a rental car. He walked me over to the rental car counter where no one was sitting and told me that he would find the person. I also informed Mike that i had to fly to Africa (military duty) on Friday and was hoping that the truck would be finished at that time. In just a short time, Mike informed me that the rental car company had no cars and they were hoping one would come in for redistribution. I asked if there was a mall close and Mike offered to drive me there. I instead decided to go sit in the lounge and wait on hopefully a rental car. In the meantime, Mike had one of his mechanics (who was also very professional and accommodating) look under the hood and discovered that a line had rusted. The mechanic said he could fix it in a couple hours. To my surprise, the mechanic did fix it. I am so thankful to have been treated this way during what i considered an emergency situation. Mike took the time to weigh the circumstances and even though he and his team were backed up with plenty of work to do, Mike and his mechanic worked me in. They should both be commended and praised for this type of behavior. These actions speak volumes on behalf of the Apple Ford business. Thanks again, Mike.

Chris

Mar 9, 2015

This is the second vehicle we have purchased from Apple and so far we are very pleased. Steve, our sales rep, was very nice and helpful. The new car seminar was also very helpful as well as a lot of things have changed with the service department and all the new electronic gadgets on the newer cars.

AJ Nash

Mar 8, 2015

The service department here is great. They are always friendly and go the extra mile. I was just here to get my free 7500 mile service (part of their customer for life program). While I was there I needed a couple extra things: 1) I had lost the cap to my windshield fluid reservoir and 2) I didn't have the key pad code to open my door. Most places I would have expected to get hit with charges and probably the need to make another appointment...but not at Apple Ford. Even though I had already agreed to pay for a new reservoir cap, they found mine trapped in the engine compartment while they were performing the service and didn't try to charge me for a new one. As for the door code, they could have made me pay for an appointment to hook the computer to my car, etc. Nope. One of the really friendly guys there (Dave) offered to just grab a portable computer and get the code. These two things likely saved me a lot of time and money. The car washes are always free (although I recommend asking to have them run it through twice) which is also a nice benefit.

Suzanne

Mar 6, 2015

I returned to Apple Ford & Gary Ovelgone because I had such a positive experience purchasing my 2007 Ford Explorer. This time around, I was not sure exactly what vehicle would best fit my needs but Gary did an excellent job of presenting all the options. His extensive knowledge combined with a willingness to spend the time to thoroughly educate me on the benefits and features of several models resulted in the purchase of the perfect car for my family. He is a consummate professional and a true pleasure to deal with.

jeastrid71

Mar 4, 2015

This is the second vehicle I have bought from Ed Karn and 4th overall at Apple Ford. I have recommended Ed to my friends. I appreciate his honest, straight forward approach. I plan on to continuing buying my vehicles at Apple and I recommend Ed Karn as a quality sales person.

Ian Russell

Mar 4, 2015

I contacted Apple Ford via the internet Web site for a particular 2014 car listed in inventory. I was mostly concerned about the price guarantee. Gary Ovelgone responded that that vehicle would not be in the price range I needed because I did not qualify for the discounts and rebates advertised. He did however suggest a 2015 model that he promised could be sold to me at the price I could not go over and he stuck to it. It was the best and most pleasant car buy I have ever made. Thanks to all of the Apple Ford people for making the experience as satisfying as could be expected. I plan to make another vehicle purchase in the near future again at Apple Ford.

Beverly

Feb 15, 2015

I appreciate the ability to incorporate additional vehicles in our household to our current CFL Plan; it makes it more likely that our vehicles will be well maintained. Dave Eichorn was very friendly and knowledgeable as explained the initial maintenance review of the vehicle we added to the plan.

user7382

Feb 14, 2015

They got me 0% financing for my new car which was nice and got me into the new car that i wanted so i could afford it

WMD

Feb 14, 2015

Dan Brennan is a professional sales person! The buying experience was a no brainer. I would recommend Apple Ford to anyone who is out there looking to buy a Ford vehicle.

Flyers97

Feb 9, 2015

My F150 front left side was noisy. Apple quickly diagnosed the problem, honored my warranty and had my truck back to me by 5PM. The service advisor, Amanda Smith, could not have been more friendly or communicative. I knew exactly what was happening throughout the day and she was a pleasure to work with.

Joseph Vermes

Feb 7, 2015

Mike Ross provided excellent service in repairing my 06 Crown Victoria, and exceeded my expectations in returning my vehicle.

A happy customer

Feb 3, 2015

I recently purchased a Fusion Hybrid; the whole process was easy, no high pressure, the staff helpful and professional. Being a veteran of car purchasing that was not pleasant, I find Apple Ford a welcome change. We have been taking our other Fords to the dealer for service and have been pleased and decided to try purchasing a new car. Cannot begin to recommend them highly enough!!

tree

Jan 31, 2015

Bought 70k truck said would change tailgate 2 months had to call ford to get moving now 2 weeks to install no communication with customers Rob sales manager smart remarks to me very airagent not happy with Apple Ford Had bought 2 upper end vehicles in 6 months from them would not advice anyone to buy from don't want to do what they say they will do

Suzi

Jan 24, 2015

Dan Brito and the service team were excellent! They did our state inspection and the repairs needed. We were trying to sell our car, so they took the extra time to do some detailing and run our car through the car wash to make it look great!

shugga39

Jan 22, 2015

I've been a ford owner most all my life. My 16 y.o. Ford Explorer gave me many years of driving pleasure, but it was time for something new. I saw the suv of my dreams on the Apple website, and made a call. I spoke to Marvin Williams, Internet Sales Associate. He answered all of my questions, so I decided to test drive the vehicle. I went in not expecting to purchase a vehicle, because I wanted to check out a few other deals on Murano's. After the test drive, Mr. Williams was very through, and I felt no undue pressure to purchase. With being a previous Ford customer and all the insentives offered I felt that I was given the best deal possible, so I made my purchase on the spot.I met with Mr. Williams a few days after the purchase of my 2015 Ford Escape Titanium (fully loaded I might add!) to learn about the many features of this suv. He is very patient and through. I would suggest to anyone looking for a vehicle, who's looking for a dealer who is knowledgeable, and make you feel comfortable without undue pressure, this is the guy for you. He is friendly, helpful and efficient.

JMH

Jan 17, 2015

Service was completed faster this time.Good job. I have my vehicles serviced here.I like the changes in the waiting area.Thank you.See you next time.

Abeacham

Jan 17, 2015

Employees are very nice, courteous, and professional. I never have problems with my vehicle after service. Car is kept clean while being worked on. I have, so far, been explained everything that needs/has been done to my car. I feel like a valued, important customer.

JASWIL

Jan 16, 2015

Mandy kept her word on timing and pricing. Truck was ready when promised. She was willing to answer questions and describe the services needed. Friendly, efficient, and helpful.

lady_love

Jan 7, 2015

Jacquelynne Pressman called me to let me know that my badge was in and we set a date. However, I called her back the next day and asked if I could just go in to get my badge done that same day and she said "No problem, come on in." I was so excited. When I got there, she let me know that there could be a wait since she was squeezing me in at the last minute. As she was dealing with another customer, Dan Brito checks me in and takes my car to get serviced . When Dan brings my car back, he had washed and vacuumed it. I was very impressed with the teamwork provided by Jacquelynne and Dan. Because of them and the service they provided, I look forward to my next service department encounter.

SaraBo

Jan 5, 2015

Marvin and the team at Apple Lincoln Ford were so helpful! There was no pressure, and they truly took the time to understand my needs. I will definitely be recommending this dealership and team to friends and family!

Jwyman27

Jan 5, 2015

I purchased my Ford Escape in 2013 as a Certified PreOwned Vehicle, knowing I would have oil changes for life at this dealership. It's about 40 miles from where I live, so the more in depth maintenance, I may have to take to a more convenient dealer. However, on a recent trip to Apple Ford, there was a miscommunication regarding my appointment, and Curtis Ford, the Service Manager worked with Steve Watts, one of his colleagues to rectify and fix the situation. I was so pleased and felt well taken care of--and received more direction for future visits regarding my oil changes for life. They have a good team at Apple Ford, including the sales force, Stanley Liu, who sold me my Escape. Thank you!

nuthouse

Jan 3, 2015

Everyone we dealt with went out of their way to get us in the vehicle and the price we wanted. Apple did not have the exact vehicle we wanted but found and delivered us the one we wanted within a day. Everything we asked for was taken care of immediately and everyone was friendly and helpful in doing so. The vehicle came from another dealer in the area and had a few cosmetic issues that were attended to immediately. We had dealt with Apple in the past, around 10 years ago, and we had some issues with there service department but can honestly say now that we have been dealing with them again in the past five years and they have rectified all of those issues. I highly recommend this dealer.

JimR

Jan 1, 2015

My car was serviced on 12/16/14. It has 192,000 miles behind it and needs a lot of work. I go where I trust the mechanics. Jason did a good job and the Explorer runs very well. Rick, the CS agent also was very helpful. I will return for the remaining repairs.

Toyotat100

Dec 28, 2014

Absolutely the worst experience ever . Bought a truck, 60 day later was asked to return it. Because my bank gave them wrong pay off !!!!!!!!!!!!!!!!!!!!!!!!!!!!! Then when I didn't want too one of the James's said they would repo it . The difference in pay off was $4500.00 . So I returned the truck and then one month later on car gurus I see the same exact truck for $6000 less . A very greedy and thoughtless dealership. I was given a paper temp tag and told to wait for registration in the mail. Guess the dealership didn't know they couldn't transfer tags from a truck to an SUV !!!!!!!!!!!!!

Boxer fans

Dec 23, 2014

We walked in and were greeted immediately. We told the salesperson that Apple Ford did not have the exact vehicle that we wanted but preferred to buy from them as they are the closest Ford dealer to us. Everyone went out of their way to assist us. They allowed us to test drive the type of vehicle we wanted and within one day they located the vehicle with the exact options and color we wanted. We walked out within a couple hours with the vehicle, price, and deal that we wanted. As repeat Ford owners, we have been dealing with Apple Fords service department for several years and can honestly say that they have gotten better and better each year. We would highly recommend Apple Ford.

drbchp

Dec 18, 2014

My buying experience was wonderful start to finish. Gary, Renee, and the folks in the finance dept. exhibited the best customer service one could expect. I am truly impressed with Apple Ford/Lincoln and will be sure to share my highest regard and opinion of the dealership with my friends, family and neighbors. You are all to be commended. Thanks and hope to do more business in the future.

ocelot888

Dec 14, 2014

Visited this dealership on 12/13/14 to test-drive a 2015 Ford Fusion SE AWD. The navigation system in this brand-new vehicle was off (in "transportation mode"), and the saleswoman explained that this is the dealership's new policy -- they can turn on navigation (insert the memory card) only after I buy the car. Reasons given were vague -- they don't want to get the driver distracted, etc. Of course, this is absurd, checking out the nav is one of the reasons to have a test drive. I did convince the dealer to turn the system on after we returned from the drive and check it out while idling on the lot, but it's not sufficient. I've test-driven a few other cars before this one, and this was the first time I couldn't try the nav system in action. So even if I do end up buying a Fusion, it won't be from this dealership, thank you very much. Otherwise, the salesperson (didn't remember her name) was helpful and not pushy.

jbeard12

Dec 4, 2014

The process of purchase to delivery was excellent and I would recommend this dealership. The salesman was excellent and walked me through the vehicle systems and setup.

jack.carver.906

Dec 3, 2014

Walked in with a used car in mind, walked out with that car in no time at all. The whole team was great to work with. Got a great car at a great price. No back and forth, I would recommend Apple to anyone looking for a new or used car.

Frankie1104

Dec 2, 2014

The salesman, Jeff was great to work with and made sure I got the exact truck I wanted. He was polite and keep me up to date with the progress of the purchase via phone and email. I would recommend him as well as Apple ford to anyone looking to purchase a new vehicle and I will continue to come back in the future for any vehicle needs. Thank you so much

heath.goisovich

Dec 1, 2014

Just went in for a car wash (as part of the free service with purchase) and it was done quickly and my expectations were exceeded. My car was even vacuumed well.

Brent

Nov 27, 2014

Everyone at Apple that I had the pleasure of dealing with was terrific. Terrific deal on a great car. It's fun to drive again! My sincerest thanks to everyone for all their help. Brent

Lindiehons

Nov 14, 2014

On a four hour business trip out of town, i heard a terrible metal on metal sound out of no where. Knowing nothing about trucks, I hurried to the nearest Jiffy Lube. After a 2 minute inspection, they returned to me and explained my brake pads had been worn through and my rotors and calipers had gone bad. After explaining to me my bill would be $900, they showed me the brake pads and said " you see how worn down they are?" If I had not just had them replaced I would have for sure just agreed with them and went through with the $900 service. Jiffy Lube explained it was too dangerous to drive the remaining 100 miles to Ford to get this checked out. My intuition told me to take the chance. I drove directly to the Ford dealership with no appointment, with a fear that my truck would stop driving. I pulled into the bay, and a service tech, hopped into my car, we drove about 40ft, and he said I know what it is. 30 seconds later I had another tech under my truck and confirmed it was a problem with the heater shield. He told me he would fix it right on the spot. $3.80 and 5 minutes later, I am on my way with no terrible sounds. All I can say is thank goodness for Apple Ford Lincoln's trustworthy techs and great customer service.I believe the employees I worked with were Curtis and David, but I apologize if I am incorrect. Thank you Curtis and David!

rphineb

Nov 12, 2014

Gary Ovelgone was great, low pressure, let me make my own decisions but was extremely knowledgable of products and processes.Was very disappointed with trade-in value offered even with the "incentive". Still purchased the new vehicle and selling the trade on my own.

RB Hooks

Nov 12, 2014

While I had been to Apple Ford for warranty work in the past, I had never experienced the Sales side of the Dealership. This is clearly one of the best dealerships I have worked with in 40+ years! They are extremely friendly, helpful, focused on the customer's desires and needs, and definitely not "pushy." You truly get a feeling of "family" working with Sales Team! And this is true from the receptionist, to sales personnel (Ed Karn), to finance, and customer service!

Jawad

Nov 7, 2014

This dealer is a joke. Sales men are dishonet. The finance manger is a ripoff. You get a quote for a car and when you go to sign the contract if you don't pay attention you will not notice it is an other price that you negotiated before. If you ask for a copie ofthe contract to take it home to study it, you will not get it. Sometimes they will even make you sign 2 contract with diferent rates and give you the car to take home and if for some reason you don't show up on time to finalize the deal and to sign the contract that you didnt even read before, they will send the higher APR contract to the bank and guess what you have to pay that car with a higher rate and there is no way of going back or cancel. BE AWARE and do not sign anything unless you read what you signing at.

FordAngel

Nov 3, 2014

We have been coming to Apple Ford for a number of years. We have 4 fords in the family right now. 3 were bought from Apple Ford. They make the buying process and the financing process very easy (thanks Tim) . Curtis makes the Service Department of Apple Ford above and beyond any other Ford Dealer and better than you could ask for. They stand behind their repairs and go that extra mile for their customers. They are curteous and polite. The facilities are always clean and the coffee is fresh. In todays world everything is go, go, go and Apple Ford knows that. It is refreshing to see employees who actually LIKE their jobs and it shows in their daily interaction with the customers.

dreccardi

Oct 29, 2014

I have been a customer of Apple Ford since December 2007, after purchasing my new Ford Escape, through a military program, from them. I have brought this car in for every scheduled service needed and other times when "something sounded or acted wrong." Kevin Lewis and then Donna Tipton were my service advisors and were so wonderful from a customer service perspective. However, Curtis Ford and Dan Brito have been the people, along with Oliver Fox, who welcome me and go "over and beyond" and are the role models our society should exhibit when it relates to customer service. I would like this review to be shown to the owners or Apple Ford because these employees, and the great care they give towards me, and ensure great service is done on my vehicle, deserve significant recognition. They greet me with a smile and go that "extra mile" to ensure I am a happy customer and because of them....I am ALWAYS HAPPY when I leave APPLE FORD! They are the epitome of a GREAT TEAM! Thank you...Curtis, Dan, and Oliver Fox.

bcorsi

Oct 23, 2014

The Apple Ford Quick Lane team always works hard to get you in and out as fast as they can, and I have always received great customer service, and high quality service.

andypalmer

Oct 18, 2014

As a prior Saturn owner, I made the choice to go with not only Ford, but Apple Ford. The purchase process was straight forward and I'm thoroughly enjoying my new car.

Scorpionrah

Oct 8, 2014

Nine months ago we purchased our first vehicle from Apple Ford. Thanks to Will Malloy the experience was so positive that we came back to Apple for another vehicle. Will was not available to help us due to his recent promotion, so he introduced us to Gary Ovelgone. Gary was a pleasure to work with, he was very patient while we decided what vehicle we wanted. Spent a lot of time but at the end of the day we left with the vehicle we wanted. No pressure sales, just excellent help and suggestions to help us decide. Overall great experience !

AB78

Oct 4, 2014

I brought my SUV in for 3 recalls. Jackie checked me in since Rick wasn't at his desk and she didn't want me to stand around waiting. This was greatly appreciated. Rick checked me out in the evening. He was very pleasant and helpful. I liked the fact that Apple washed my car for me even though it was a recall notice. I thought the service was excellent.

ramestin1

Oct 2, 2014

This dealer is a joke. Sales men are dishonet. The finance manger is a ripoff.You get a quote for a car and when you go to sign the contract if you don't pay attention you will not notice it is an other price that you negotiated before. If you ask for a copie ofthe contract to take it home to study it, you will not get it. Sometimes they will even make you sign 2 contract with diferent rates and give you the car to take home and if for some reason you don't show up on time to finalize the deal and to sign the contract that you didnt even read before, they will send the higher apr contract to the bank and guess what you have to pay that car with a higher rate and there is no way of going back or cancel. BE AWARE and do not sign anything unless you read what you signing at.

Truck buyer

Oct 2, 2014

I had a very good buying experience at Apple Ford. My salesman was very patient with me, in that we had to order a truck from another dealership and also make several changes. His follow up was excellent and we eventually arrived at a great truck at a reasonable price. Management were helpful too. This is a reputable dealership with a focus on the customer.

kensmyth

Sep 30, 2014

We had an excellent experience buying our 2015 Explorer. Jeff and Phil on the sales staff were most helpful and efficient. Tim in finance got us a terrific rate. Thanks to everyone,Ken & Anne Smyth

Jsteng

Sep 30, 2014

My husband and I came twice to look at an SUV. On our second and final visit after it became clear we weren't going to buy a car, our salesman insulted us while his manager stood by and watched, even as we were on our way out the door. Through many condescending statements our salesman implied, on my opinion, that we were not decent people and sarcastically said "Goodbye lovely people" as we were walking out. My husband and I were appalled by the poor customer service and lack of action from the manager.

schlossnagle

Sep 21, 2014

Allie did a great job researching how to connect the lift on the back of my expedition. She really went the extra mile. I am impressed!

Ford Owner for years

Sep 20, 2014

I have nothing but good things to say about Apple Ford's service department. Scheduling an appointment has been easy Pleased with every scheduled appointment for maintenance work. I most recently had some unexpected issues due to critters. They took the time to show me what happened and what they would do to fix it... Thanks especially to Steve and Bruce! Keep up the good work!

chip0485

Sep 8, 2014

Having purchased multiple cars from Apple, I was a little let down this time. The actual purchasing of the car went very smoothly, however not a single person has called me to ask how the car is, or to schedule the additional items i purchased to get completed. The salesperson was outstanding, however I felt as though I was bothering everyone else that I had an interaction with. With our previous cars, there was much more of a hands on experience from everyone involved.

Greg Hardrick

Sep 7, 2014

This visit was like all previous visits. The Quick Lane staff was very courteous and professional. Not just to me but the customers in the lounge with me. They provided very thorough explanations to its customers and along with recommendations for their issues.

Disappointed

Aug 29, 2014

The last year or two, the service department has been going downhill. We've scheduled appointments in advance only to have them not even start on the car that day. They have claimed there is no problem with a car we've taken in, then we get a recall/service notice 6 months later for the problem. The Quick lube hasn't been checking things they are supposed to, and either the water in the car was is really dirty or they're not actually washing the car either. I hope to see this improve, I'm starting to look for a new dealer. On the sales side they've been great to deal with, but disappointing on the service side the last year or two.

srt10viper

Aug 28, 2014

I have bought hundreds of cars/trucks for my business and personal use and Apple by far is THE BEST I have come across. Curtis Ford and Jackie Pressman in service are AWESOME!!!! Sales with James Koser, Scott Rippy and owner Chip Doetsch was VERY accommodating. Wanda Reid was AMAZING in helping me with my after sales appointments. Aftermarket with Teresa Volz was great and NO PRESSURE sales, even thought I bought all the aftermarket stuff. I drive over 1 hour from my house to Apple Ford passing a half a dozen other Ford dealers that I have tried in the past. NOTHING is like Apple Ford and Owner Chip Doetsch!!! Keep up the GREAT work!!!!!

kevinxb

Aug 28, 2014

Apple has gone above and beyond when it comes to vehicle service. I highly recommend them. Jackie was very helpful and provided a pleasant experience.

CAT

Aug 28, 2014

Great Dealer,Smooth Sales Process,Great Ammenities

acz1955

Aug 22, 2014

I purchased a new Explorer from Apple Ford for the 2nd time in two months. ( The 1st one was rear ended and totaled within a month of purchase. ) The salesman, Edward Doetsch , was very knowledgeable and courteous. I was in and out of the dealership in a short amount of time.I thought the price was very fair and the selection was excellent. I would do it again without hesitation. Don't change anything about your whole operation. Anthony Zoccola

Damon778

Aug 21, 2014

On 8/20/14 I dropped my car of for a routine diagnostic for $100. After receiving a repair estimate for over $3000, which included $1100 for new tires and $1050 or brakes, I made arrangements at a much cheaper auto shop because your staff refused to address my original issue until I made these purchases. Later that evening the service manager, Curtis Ford, refused to return my vehicle citing that it was unsafe and because all of the mechanics had left for the day, even though the service center was still open. I then demanded the return of my vehicle and asked if the vehicle was in the same condition it was in when I dropped it off. Mr. Ford refused to answer. Curtis then tried to force me to sign a disclaimer stating that the vehicle was unfit to be driven as a condition to take it home. Mind you, my car is registered in the state of New York and another Ford dealership had inspected the tires and brakes 3 months prior so that I could receive a New York inspection sticker, which states that my vehicle is safe for travel.After refusing to sign the disclaimer because Curtis would not guarantee that my vehicle was being returned in the same condition that it was when it was dropped off, I decided to call the police. I waited in the repair area for over an hour before a captain arrived and secured my keys. This is a criminal offense in the state of Maryland.2010 Maryland CodeCRIMINAL LAWTITLE 7 - THEFT AND RELATED CRIMESSubtitle 2 - Unlawful Use of GoodsSection 7-202 - Misappropriation by bailee. 7-202. Misappropriation by bailee. (a) Prohibited.- A bailee for hire, or a servant, agent, or employee of the bailee, may not willfully appropriate and use, or allow the appropriation and use of, any property that is the subject matter of the bailment without the consent of the owner of that property. (b) Penalty.- A person who violates this section is guilty of a misdemeanor and on conviction is subject to imprisonment not exceeding 6 months or a fine not exceeding $100 or both.

Natesha1129

Aug 15, 2014

I was pleasantly surprised when shopping around for new tires and never expected to have my Honda Pilot serviced at a Ford dealer!! Of all the places that I shopped around at, Quick Lane at Apple Ford was the cheapest and they were able to get my tires in the next day so I decided to give them a try. When I arrived early in the morning they were pretty busy, but I was quickly greeted and taken care of right away. Allan was very friendly and took care of everything for me including the mail in rebate! He explained the process and gave me a discount on the wheel alignment. After getting the car back the tires looked great. Driving home was even better as everything was perfectly aligned and balanced. Although Allan probably won't be able to get me to trade in my Honda for a Ford, at least not yet, the customer service and quality of work was excellent and I will definitely be back!

Mitchell Miller

Aug 15, 2014

Verry happy with Apple ford . The salesmen were respectiful and polite I just wish the application process was a little faster. Always seems to Take forever . My wife and I highly recomed apple ford this is the familys fourth vehicle bought from Apple ford .

lep

Aug 7, 2014

The customer service rep (Troy Scott) was excellent. He took my order, keep me informed about the time it was talking to have my car serviced. He was charming, pleasant and knowledgeable. Could not have asked for a better experience. Lucy Pomeroy, Dayton, MD

alanducharme

Aug 5, 2014

I took delivery of my 2014 Ford Fusion Energi Titanium on the 12th of July 2014. The Vehicle I traded in was cleaner than the one I just picked up, and I was told the reason for such a low trade in value is because they wouldn't be able to sell it. It was gone with in a week, while it still wasn't paid off. Paperwork from lease co. has to be redone, don't know why (waiting to come in mail, I'm from out of state). I love the car, but never will I go back to this Dealership

toczylm

Jul 31, 2014

I made a 900AM appointment for a quick lane oil change at Apple Ford within the Customer for Life program. At 926am the oil change was finished, and there was time to do a scheduled maintenance Power Steering flush since the car was in the service bay. At 1005AM I was back in the car. Nice people, prompt and efficient service. Great job!

2005EC

Jul 26, 2014

Allan has provided excellent service to me and my wife over the past 5-6 years in the Apple Ford Quick Lane. I recommend speaking with him with any of your service needs.

Mybunch05

Jul 23, 2014

Our Ford 2007 Explorer was towed to the dealership needing thousands of dollars of work. We were going to have the work done somewhere else but...Curtis Ford stepped in and made us a customer for LIFE! He provided excellent customer service and provided us with a reasonable solution that included transportation for a family of 5 down to 2 cars. Thanks Curtis...see you next time.

capslvr

Jul 19, 2014

I had a very favorable visit to Apple. Great service and great personnel.

Lmrinck

Jul 17, 2014

Rick was wonderful and very helpful! He was kind enough to help a co-worker in explaining her situation....I am sure she will be by soon! I have been twice on two weeks and the service is amazing! Thank you for the shuttle too!

Ford.Hamer

Jul 16, 2014

Alan went above and beyond to expedite replacement of one of four MICH MXV4 tires on my '10 Taurus SHO under road hazzard warrenty at a reasonable charge and with little time wasted waiting on my part.He and all Apple Ford Service and Sales always do everything possible to keep customers happy and coming back. They exclusively service all three of our Ford vehicles and we plan to continue to buy all future Fords from Apple. It is a very large dealership but it is personal and friendly like family whenever we are there. When he sees us, Chip, the owner, always comes over and personally greets us. A business that so goes out of its way to serve it customers and its Columbia and Howard County community deserves the success Apple Ford is experiencing!Gary Hamer

Beela

Jul 16, 2014

I purchased my vehicle from Apple Ford in 2006 and have continued to have it serviced at the same location since then. I have always had a great experience with everyone that I have dealt with whether it was Allan or Joe in the Fast Lane or Steve or any of the guys in the full service lane. The facility is clean and they take care not to mess the interior of the vehicle with grease, etc. I am always treated professionally and usually always greeted by name. The shuttle drivers that take me to/from my work location are also always courteous. I would recommend Apple Ford to everyone.

Marc Vanhasselt

Jul 11, 2014

Our truck developed an issue over the weekend and we needed it for some urgent jobs during the week. Being short on options, we dropped it at Apple Ford's night drop on Saturday night fully expecting them not to be able to get to it until later that week. However, I received a call from Steve Watts on Monday saying they were on it. He called back and Tuesday with a status and managed to get the truck done by Wednesday noon allowing us to finish our jobs. Steve was communicative, explained clearly what the issue was and proposed a solution that made the most financial sense. He is friendly and helpful. Highly recommended!

tp1403

Jul 10, 2014

Neville and Richard did a great job making sure I felt comfortable with my purchase and making sure I was able to work within my budget for the vehicle that I wanted. I would highly recommend your dealership, not only for the Apple Care, but also because of my experience with your sales/finance team. Thanks!

hanna1011

Jul 9, 2014

I was originally told my car would be in the shop for 1-2 days and so far it's been there for 9 days. I haven't received any calls from my service advisor Donna. I still don't know when my car will be ready. I've always had to call her for updates. Getting in touch with her or anyone in the service department is almost impossible. I've left voicemails and continued to call. I've had the phone go to voicemail numerous times and also have been hung up on (which I'm hoping was a mistake). My car is less than a year old and a 2014 Ford Focus that might need a new transmission. The clutch has been fixed and there is still a vibration. Overall not a great thing to experience when you have a new car and you are paying so much each month for it. Donna told me I might need a new transmission which is very concerning and I had to call her to get that information.When I had David Eichorn as my advisor in the past he was very responsive and honest with everything that needed to be done. It's a shame I couldn't have him as my advisor again.

doglover

Jul 6, 2014

I have nothing but good things to say about Apple Ford's service department. My husband and I have had a few recalls between us and all repairs have been made quickly. Scheduling an appointment has been easy, there's a free shuttle available if you need it, the time for repairs has been accurate, and everyone has been so pleasant. And, most recently, my car has been returned to me after being washed. I've also had regular maintenance performed there, as has my husband....nothing negative to say about any of our experiences.

sacandaga

Jul 3, 2014

From the moment we walked through the door the door of Apple Ford, we were treated with courtesy. I knew then that this was the dealership where I would conduct business.As a women shopping with her daughter for a new car I have experienced salesmen who have not take me seriously. As the famous line delivered by Julia Roberts, in Pretty Woman, to a saleswomen, "Mistake, big mistake!"I purchased a 2015 Explorer from Apple Ford because the Salesman, C.Vitale, was both professional and respectful. Thank you for such a positive experience!

Sschiller

Jul 3, 2014

We just bought a new Fusion and Dan took over after we were having some communication issues with another salesperson. Dan had a tough situation to deal with, but he let us air out our concerns regarding what had occurred, took a step back, and then took a fresh approach to the process which result in deal getting done. I am now working with him on the possibility of another car and he is doing a good job of listening to what we are looking for and researching out options.

papula

Jul 1, 2014

I highly recommend Apple Ford Quick Lane's manager,Allan Schwartzman. He is a true professional. I trust him implicitly with my car. He is not only an automotive expert, but he is an honest gentleman, as well. Thank you, Alan, for the years of great service . As long as Allen is at Apple Ford, I will take my car there to be serviced.

srt10viper

Jun 27, 2014

After having a very unpleasant experience with Scott Rippey and Chip Doetsch a few weeks ago these guys went ABOVE AND BEYOND what I expected. These two gentleman as well as Wanda and Curtis took care of my situation with my lemon and assisted Ford in replacing my Raptor. This took place in 2 WEEKS!!!! Chip was very professional and Scott was spot on with customer service. On the last review I was totally upset and disgusted with this whole ordeal. This time Apple's staff made everything perfect. THANK YOU THANK YOU THANK YOU!!! You guys put a smile back on my face after this horrible experience. I would definitely recommend this dealership.

nealholtz

Jun 23, 2014

Just had a service call with Apple Ford in Columbia MD. I work with Allan Schartzman in Quick Lane. He's the reason I come back for service and the reason I'll buy my next car from Apple Ford. He always treats me the same way. He looks out for me and gives me great customer service. Rare to find this in today's businesses. When Allan told me he used to own a tire store - I was not surprised. As a small business owner myself - I understand the value of good service. Once again he exceeded my expectations. Thank you Allen. Neal Holtz

djjdjr

Jun 17, 2014

I had no idea that a 40,000 mile regularly schedule maintenance could actually only take 60 minutes! Job well done and done quickly. This is my first Ford and I had not diea that maintenance was inexpensive and quick. I am a reformed European car owner and I will never go back. thanks Apple Ford!

Gordon

Jun 12, 2014

service was done in a timely manor, as very satisfied.

Robert D

Jun 6, 2014

Bought a 2014 Raptor that turned out to be a lemon and Ford is buying it back. Scott Rippy, sales manager, wants me to WAIT 8-12 WEEKS for a new truck, but would NOT sell me the truck they had SITTING on their lot. He stated that the lemon WAS FORDS problem and NOT APPLE FORDS problem. Apple Ford's CUSTOMER SERVICE IS NON EXISTENT!!! Scott is a TOTAL POMPUS JERK. I was at the dealership for SEVERAL MONTHS trying to get my truck fixed and told Scott to put me in the new truck, but he refused. Curtis the service manager was great while my truck was there for over 45 days out of service. Talked to Chip the owner and he was not very responsive to what I had to tell him. If you want GREAT customer service DO NOT GO TO APPLE FORD!!!!! WORST DEALER EVER!!! I own 47 Super Duties for my construction company and this will be THE last ford I buy. Called Lynne at Ford and told her about this and she said the dealer is a franchise and they are SUPPOSED to do the right thing for THEIR customers, but they can make their own decisions. Obviously Chip has NO CONTROL of his sales manager and lets him make all the decisions for the dealership. Sad to see an owner has no control of his OWN dealership. One can see who really wears the pants at that dealership and sadly its NOT THE OWNER...

Sandy Katanick

Jun 6, 2014

I love the convenience of taking my car for oil changes and simple repairs to Quick Lane. Service staff are professional and service is timely.

jsibolski

Jun 4, 2014

Wil was excellent and provided patience and wisdom dealing with us. I would recommed Wil every chance I get. Please figure out a way to speed up the process or send us somewhere to have a sode/coffee or something. Remember, old folks, like us, need to take a break. Just keep up the good work.

JJ

Jun 4, 2014

I work for a state agency, every time one of our vehicles has an issue we take it directly to Steve Watts great service! Great guy! he's a huge asset to you all's team in my opinion. We are always pleased with the work done and the speedy customer service.

TrentWaters

May 30, 2014

Our experience at Apple Ford was superb, starting from my initial internet contact up to the point of the purchase. Justin, our salesperson, was excellent and was one reason we decided to purchase at Apple. Justin took the time to review several vehicles with us and explain their features and benefits. The entire team at Apple was great, from Justin to Gary (initial internet contact) along with the service manager, after market sales manager, and Tim in the finance office, they were just all exceptional and very polite folks to deal with. Kudos to Apple Ford in Columbia!

Keno1950

May 17, 2014

Came in to have service done on my 2014 Ford Focus. Made an appointment was in and out in an hour, just lke they said when I asked how long. Love Apple Ford. This is my first Ford purchase always had a Chevrolet. never going back to Chevy's again.Love the service, and love my salesman Justin. My spouse is looking to buy a new car around Labor Day. and guess where we are going. Apple Ford. Yeahhhhhhhhhh.

demoore76

May 12, 2014

Rick's team took the time to test drive my Explorer and even though it was scheduled for fluids to be flushed, they found another issue that required immediate attention. Rick called and clearly communicated the problem, and a recommended solution. My vehicle was repaired and problem solved!A very good impression on my first visit to Apple Ford; thank you! If this visit was any indication of what I should expect in the future, then you have earned a customer for Life!

Focus

May 10, 2014

We were seen after our car ran over a small plastic item and punctured a tire. We were quickly seen and a new tire placed. Great experience!

JoesMustangGT

May 9, 2014

I was looking for a new Ford Mustang and decided to check out several Ford Dealerships in the area. I am glad to say my experience at Apple Ford was excellent. From the very beginning of the purchasing process, Michael Johnson in sales was professional, knowledgeable and personable. He gave great attention to detail to the aspects of the deal and features of the car that were important to me. I believe I received a fair deal all around. I'd recommend doing business with Michael to anyone who is in the market for a new car. Also, it was a pleasure working with Tim Colbert and Theresa Volz as well.

DW00

May 5, 2014

Mr. Curtis Ford provided excellent customer care! I had my car washed today and even though it was a simple task, Mr. Ford made it a fun experience! He is a great employee because he was engaging to speak with and very knowledgeable about some of the car's buttons (I couldn't figure out their purpose)! Thank you for treating your customer's on a personable level and I look forward to future services with Apple Ford!

02041990

Apr 28, 2014

My overall experience at Apple Ford was professional and welcoming. Rick took what had previously been a stressful situation with other Ford dealerships and turned it into a positive and stress free experience. I will absolutely recommend Apple Ford and return to them for any future needs with my car.

Bought2carstoday

Apr 22, 2014

Our salesman (Justin) was genuine and knew his facts on the vehicles we were buying. They also have great prices on accessories and parts. We love the car washes for life and other extended benefits that you can only get at this dealership.

Lynn Ellen Anderson

Apr 22, 2014

I purchased my 2014 Ford Escape 3 weeks ago from Mr.Viale,- sent an EXCELLENT in every category via new car purchase survey. Yesterday, my tire was severely damaged from my driving over a pothole. The tire was changed and I drove to Apple Ford Quick Lane for purchase and installation of a new tire. The service, was friendly, professional; the work was completed in a timely manner, with all my questions answered. This is the third vehicle I have purchased from Apple Ford and I continue to return for purchase and service because I know I wil ALWAYS have a pleasant, satisfactory experience, no matter what the need.l I have recommended Apple Ford to many friends and relatives! Lynn Ellen Anderson Columbia MD

nbkqzr4

Apr 6, 2014

The work done on my was done over a two day period. My service tech arranged for a rental for me which was I was able to pick up at the service center. This is my second Explorer from Apple Ford and I will buy my next vehicle from Apple Ford.

Chris Riley

Apr 4, 2014

I just bought my new Expedition from a different dealer in Boston and when I brought it home I had some trouble with my iPhone connecting to the Sync system due to Sync needing an update by the dealer. I contacted Apple Ford and another local dealership. The other dealership you could tell, didn't want to give me the time of day and said I would have to drop off the truck since it would be a few hours to complete the job. I thought this would be the normal response until I spoke with Rick at Apple Ford. He told be to stop by the very next morning and they would take care of me. Sure enough, they updated Sync while I waited and brought my car back washed. This past week I have had the best experience with two dealers that I didn't think was possible. One where I bought my truck and the other for my new local maintenance crew. Thanks guys!!!

Bob

Apr 2, 2014

Had a great experience purchasing my new Escape. My salesperson, C Vitale, couldn't have been more helpful and patient in answering my questions and explaining the various options. Tim Colbert in Financing was just great in taking me through the financing process. And I am thoroughly happy with my new Escape.

Lhatfield514

Mar 31, 2014

I received a great price for the car I wanted. I live in Ohio so I flew to the dealership. Bernie picked me up at the airport, drove me to Apple Ford and had me in my new car within a few hours. He was courteous, friendly and very accommodating. i would recommend this dealership to anyone who wants a fair deal on a new car, with no hassle.

JoelLeventhal

Mar 30, 2014

After a long drawn process that I actually started months before my lease was due to expire and with no clear idea of what car I would end up with at the end, it started with a very casual chat with Bernie out on a very cold parking lot. From there at various times we talked about all of the various options available to me should I choose to go with another Ford/Lincoln product. Quite simply, regardless of the price I eventually paid for my 2014 Fusion, the follow up, attention to detail, the dedication and determination of Bernie Z. was at all times professional and reflects well on the management and the team at Apple Ford. I am including the back office staff in my comments and my somewhat limited exposure to the service personnelWhen I compared my experience with other Ford dealers that I was in regular contact during this process, my experience with Apple Ford gave me the highest comfort level and they earned my business.In short, there was no comparison.

Harry C

Mar 30, 2014

Everyone in the service department I dealt with was friendly and professional. The estimate for time to do the recall work was accurate. They only recommended a couple of maintenance items for my Crown Victoria that has been running great with no issues for 8 years. Overall a pleasant experience.

Bmac

Mar 29, 2014

I started by calling my favorite service writer, Mike. He listened carefully and acknowledged an appointment. About an hour later I got a call from David. Well, it seems my Lincoln gets a different service writer than my diesel pickup. Ok. David acknowledged the previously made appointment and asked a few more questions pertinent to the advanced electronics in the Lincoln. Very nice. I showed up for my appointment, got my rental car, and came back the next day once all the items were repaired. All done like clockwork with courtesy. Thanks Apple Ford!

aprwvu

Mar 27, 2014

Curtis Ford's customer service was great. I bought a new truck and was having intermittent problems with the speakers. It was difficult to diagnose because the problem was intermittent. I had my truck at Apple Ford a few different times and Curtis was able to hear the problem. He was not able to schedule a tech to work on it that day, but we scheduled an appt. for the next day. I took my truck in the next morning and they replaced the speakers and so far it sounds great. If you ever have any service issues I would recommend getting in touch with Curtis. He is man of his word. Thanks Curtis!

Jenniferkwicien

Mar 25, 2014

He was so knowledgeable and was able to fix my issue in seconds. He also came by to check up on me and made sure the service was quick as I had an infant with me. He was polite and a pleasure to work with!!!

Cathy Gosweiler

Mar 23, 2014

Always get excellent service when I come on Saturdays for my routine maintenance. I bought my car at Apple Ford from a friend that works there in 2012 and it worth the 35 minute drive to have my service done, and I always wait. Really efficient, courteous, quick and clean.

gwreed

Mar 22, 2014

The rating was based on the continued service I received for this and other vehicles purchased from Apple. The customer service makes me feel confident that I would not have a problem with the associates correcting the issue in a timely fashion.

DZTodd1234

Mar 20, 2014

Dear Apple Ford,Much appreciation for the honest staff at Apple Ford - Columbia, Maryland for their dedication to their jobs.Dropped off my car early this morning (March 20th, 2014) for a warning light associated with the power-train of my 2006 Ford Explorer.A few hours after I dropped off the car I realized I had left cash and my checkbook in the center cup-holder/console of my car.I returned to Apple Ford to collect the money and check book and both items were where I had left them. Extraordinary!!I thanked both Steve Watts and Curtis Ford for their honesty.....I also asked that they thank their team on my behalf. Much appreciated Apple Ford!! Well done!!Sincerely,David ToddColumbia, Maryland(443)-745-7597

faithmzei

Mar 18, 2014

I cannot say enough about the service at Apple Ford Columbia, MD I am happy with whoever I deal with in the Service Dept. They are all very helpful and friendly. I especially want to mention Dave Eichhorn. He is very friendly, very knowledgeable, honest and most professional. My husband and I feel our Lincoln is in good hands when serviced at Apple Ford! Thank you, Faith Zei

Niclole2014

Mar 14, 2014

They all listen without pushing and provide answers and advice honestly.Gary is the best salesperson I have ever dealt with. I will keep coming back and recommending others to him.OK - I don't like that I have to set up an account to take your review. But I am doing so only to ensure that you know that I really appreciate Gary Ovelgone. Frank W. RussellEverytime this survey wants something it loses the brand that was entered.

HLMP

Mar 14, 2014

This experience was outstanding. Mr. Heflin was very concerned about my needs as a customer. He answered all my questions and made sure he had all my information for the best possible financial deal. Even after the sales he has been most helpful in answering questions I have about the Fusion (Hybrid). I am a very HAPPY CUSTOMER. Thank you, to Mr. Heflin. I will be recommended him to my friends and family for the future.

WSPJR

Mar 14, 2014

Mr. Phil Hamilton was our sales rep. He was very friendly and listened to our needs. At first, we were not sure if we wanted to go previously owned or new. Phil listened to our story and asked what we were interested in for new. It was an Edge. In fact, we were thinking of a used Edge too. We discussed the various other options in the same category, i.e., SUV's, and did land on the Edge as our choice to test drive.Phil was able to find the right car for our needs. This was the service that helped us make our final decision. We also were comfortable with the price, even though it was more than we intended to spend within our budget allocations.We, my wife and I, were impressed with the professionalism of all the employees we came in contact with during our "sales" experience. We are looking forward to working with the "Service Dept." It appeared to be a clean working invironment with many mechanics to serve us. We also were impressed with the "extras" [ free car washes, oil changes, drive train warranties, etc.]afforded us upon becoming an Apple Ford customer. In summary, it has been a pleasant experience so far. We anticipate the future to be the same.Sincerely,Bill and Celine PricherEllicott City, MD

oldarmymed

Mar 13, 2014

This place makes buying a car a stress-free experience. I never feel pressured into anything that I don't want. The staff is friendly and respectful. I felt like my pruchase was as important to them as it was to me. I like doing business with Apple Ford and often recommend it to others.

Scott Sheppard

Mar 13, 2014

Fast and friendly service. Great job !!! Warranty repair was done while we waited. Will return for repair and service in the future. Thanks to Curtis Ford and his excellent staff.

LizzieUSAF

Mar 11, 2014

My tire got slashed and I had to get it replaced. Arrived around 2:45. They told me the tire would be replaced by 4. They were done by 3:45! Very fast service, very friendly staff. I bought my car here as well and had no problems, got an awesome loan and interest rate for my credit score. There was a slight confusion between the dealer and finace guy that caused the process to run slightly too long but it wasn't a big issue at all.

benzo500

Mar 10, 2014

I gave the rating I did because my salesman was very professional and familiar with the vehicle I purchased. the process was nice and easy the way I like it.

Despeaux

Mar 9, 2014

On Saturday I purchased my third used vehicle from Apple Ford Lincoln. I had been actively looking for a used truck. While on the Apple Ford website, I saw a few trucks I was interested in. I submitted an email request. My salesperson Sharmba Mitchell replied within a few minutes. He had the perfect truck, with low miles. We scheduled an appointment for a test drive and headed to Columbia. We arrived early and Sharmba was busy with other customers. John another salesmen stepped right in helped us locate the truck on the lot, brought us the keys and assisted with questions. The sales staff are a true team. We drove the truck and Sharmba was right, it was the perfect truck. Sharmba had the paperwork I had submitted online ready and we finalized the deal. Lindsey was very helpful providing us with prices for a cap and running boards. In the finance office Tim worked those numbers into a great deal offering a lot of great extra warranties. Realizing these warranties were a great idea but we were trying to stay within our monthly payment budget so we were declining. In walked Don the finance director and when all was said and done, payments were right where we wanted them and it included every possible warranty available. It is amazing how they are able to offer used cars that look perfectly new, have low mileage and an affordable price. While we were there shopping for the truck, my mustang was in the service area getting a free oil change and car wash. What a Deal :) !Afterward the truck purchase, my mustang was ready in the service department and Allan reviewed the paperwork with me. A multi point inspection was completed, oil change and car wash both done. Allan told me everything looks great, but watch your tires, they will need replaced soon. Customer for life is Apple Ford Lincoln's motto, they must be talking about me!

SLT

Mar 8, 2014

Buying a new car is a very long process, however, my sales person, Phil Hamilton was very attentive, answered all my questions, and worked hard to get me what I wanted. I bought a 2014 Ford Focus SE Hatchback, and I made a new friend in the process. You won't go wrong going to Apple Ford.

JayBoyd33

Mar 7, 2014

Sharmba provided great customer service! The team really knew what I wanted. Had the Vehicle ready when I came in. The whole processes from the time I came in and drove off in my new Vehicle was less than 2 hours. I would buy my next car from Apple Ford. I would also recommend the dealership and Sharmba to friends, coworkers, and family.

zjsbrown

Mar 5, 2014

I had an excellent experience. Customer service was on point from my salesman Sharmba Mitchell all the way to the finance guy. I would recommend and would go back to purchase again. Customer service is key!!!!!

WKM1

Mar 3, 2014

Entire sales experience was great! Jesse Nammack is an excellent sales representative and knows the true meaning of customer service.

MLC

Mar 3, 2014

The entire process was very smooth, enjoyable, and much faster than my experience buying cars compared with other dealership. I went in knowing the model that I want to see and possibly buy. I was lucky in that they had several of that model available. 1st Impression: The part that I appreciated the most is not being mobbed by sales people the moment I walked into the door. I hate that about other dealerships. Sales team: Ron M. and Jesse N. were very good. Ron did majority of the up front show and tell and the test drive and explanation of the buying process and what I would expect if I buy from Apple Ford. Ron was courteous and polite. Knowledgable regarding the car model being sold. Jesse finished the processing and helped me along the buying process from finance to delivery. He was also courteous and polite. Knowledgable regarding the car model I was buying. When I asked for more technical information about the hybrid engine, he went above and beyond in getting me the extra information to satisfy my curiosity which I very much appreciated. Most sales people would've just gave a company line and brushed off my request. Finance and customer Service: This process was surprisingly quick. No one was sitting around idle (that I saw). It was one of the quickest processing that I have seen. Overall: I would recommend Apple Ford, Columbia, MD to everyone.

Denise_939

Feb 24, 2014

The purchase process was very easy Will Malloy was informative and provided great feedback! I will recommend Apple Ford to all my friends and family.

Anonymous

Feb 24, 2014

I bought a 2014 AWD Taurus. Everyone involved was clearly working hard to get me the deal I needed.

judsmith1

Feb 22, 2014

On a Saturday morning in January, I waited in line for over 45 minutes. When I reached the service area and talked to the attendant, I realized that the information that was given to me over the telephone (about how to get my car serviced based on my problem) was incorrect. The attendant stated that I would be unable to get assistance that day. I probably looked distraught and Curtis Ford came over. He asked my problem, intently listened and provide several alternatives for my problem. It worked out well and I would have to say that it was due to Curtis' commitment to customer service and he wanted to help solve my problem. He is awesome.

CadillacJames

Feb 22, 2014

Apple Ford is simply a great place to have your car or truck serviced. They're helpful, friendly, and honest. They never try to up-sell me on services I don't need, like other dealers do. They want your return business and everything about the way they work with you shows that. I've owned several Ford vehicles (Mustangs and Trucks) and there's no place I'd rather have my service work performed.

Werner Binding

Feb 20, 2014

Bernie gave me the quote he e-mailed me and made sure I was satisfied with everything he had quoted.Bernie even shovelled the snow away from the car I wanted to see so I could test drive it.I was very impressed with his determination to please me as a customer.Bernie is definitely an asset to your team.Because of him,I would recommend your dealership to anyone. Thanks again for the service, Werner Binding

hanna1011

Feb 18, 2014

David was extremely helpful when describing what I needed done to my car. Very friendly and honest. I will come back to this dealership since I have found someone I can trust and rely on.

TrishaMaske

Feb 11, 2014

This is the second vehicle that I've purchased from Apple Ford - I had a fabulous experience the last time and knew that it would be repeated. I went online initially to check out inventory for the two types of vehicles that I was interested in; I had lots of follow-up until I was able to make it into the dealership. Bernie is my guy, he knows me and my situation, and he helped me to find a vehicle that fit my needs and my budget. He worked with me every step of the way until I drove off the lot in my new Escape. (He even helped me transfer all my stuff from my trade-in to the new car!) Bernie, Jamie Thomas, and Teresa Volz were kind, understanding, and very cool with my daughter, who I had to bring along with me for the deal. Apple Ford is my dealership for LIFE.

The Tranam Family

Feb 11, 2014

We had a fantastic experience with APPLE FORD and our Salesperson, Will Malloy! The staff was courteous, and the sales process was quick and easy! We discussed our situation and criteria in regards to payment and financing options with a trade. We received everything as discussed and promised! We did not have to go in and start the whole process over or play games fighting for numbers that worked for us regarding payment and financing. Will Malloy is professional, helpful, and does not give the run around. He is a true example of what makes a dealership trustworthy, sincere, and wanting to build customer relations for life, not just a sale! Thanks Will !

chemczar

Feb 8, 2014

Apple ford personnel were very friendly and honest. I became interested in a new ford from an email i received from ted britt ford in fairfax about a 2013 new flex. i saw the the sales price and decided to upgrade my 2010 flex. When I showed up I was given the run around from the sales manager and consultant about the price and how the internet did not represent the true price. I decided to look elsewhere and found a much better flex for the money. Apple ford listened to my concerns and worked with me to obtain a fair deal. They are a honest dealership and I would recommend them to others. thanks for a great buying experience and i look forward to future service.

cdk

Feb 7, 2014

I went out to look at a car which I didn't end up buying for a variety of reasons. Mike Thomas worked with me - he is the best salesperson I have worked with in this car hunting process. He knew the car - he was proactive in pointing out features of the car and in finding out exactly what I was looking for. When I said I wasn't ready to make a purchase at the time, he was clear about the benefits of buying now bit not pushy when I said I wasn't ready. He was very willing to work with me on terms. I liked the dealership and their lifetime customer care policy is great -- I just wish I lived closer to Columbia. It was all together an excellent experience even though I got stuck in traffic on the way home.

gearhead21

Feb 5, 2014

Went to look at a Honda s2000, helped me out gave me plenty of information some to take home and think more about my decision. I was also looking at another vehicle from another dealership and they printed me a copy of the carfax and I found out the other vehicle was evolved in an accident and the frame was bent. The other dealership said nothing about this. Makes my decision very clear if the car is still there I will be back.

grandmab007

Feb 1, 2014

Excellent service, no problems. Just wish service adviser would have name tag, wasn't sure who I was supposed to deal with since I have not been to service center too often. Also wish someone would meet at vehicle when I bring into service area. Never sure who to see, or where, to go.

RICHARD PAVLOSKY

Feb 1, 2014

OUR OVER ALL EXPERIENCE FROM THE TIME WE WALKED INTO THE SHOW ROOM WAS BY FAR ONE OF THE BEST IN ALL THE YEARS THAT WE HAVE BEEN BUYING CARS. GREAT JOB !!!!!

The Marvelous One

Jan 28, 2014

I am a proud owner of a new 2014 Ford Explorer, thanks to the dedicated and diligent hard work of Justin King, my salesman. I hate buying car and dealing with front line staff, because in the past, I have felt taken. But not this time. It was a very very cold day in Maryland that my wife and daughter went to look at cars. This young man, move various cars for us to physically see and feel the vehicles that matched our desired list. By the way, he didn't just do this one day, but two. The first day, I had no intentions of buying a car and told him that. He didn't lower his level of service. The second day, I came alone and told him that his hard work and Ford's reputation had sold me and I was coming to buy a car. Not once did he complain, even as I changed my mind a few times the second day on what I wanted. Now that I think back, he missed lunch and almost missed dinner researching and examining cars that might satisfy me. Well, I must admit that I am satisfied with my purchase, its price, and the commitments Apple Ford promises for the future. But it all started with Mr. King. Apple Ford should be mighty proud to have him sitting by the window waiting to service visitors. And it wasn't just me, during my time there, he had 2 others customers come and look for him specifically. At no time, did I feel slighted or unimportant. He managed all of us very well and sought out his fellow co-workers to make sure everyone was happy. Thank you Mr. King, Apple Ford, and Ford Motor Company for making this an awesome experience. In addition, I must do a shout out to the service department. Because I had some aftermarket work down to my vehicle, I was welcomed by Steve Watts the morning of my appointment. I have worked with Steve in the past at another luxury dealership and was not aware that he worked at Apple Ford. He gave me the same level of service and attention to detail I had experienced before. As a new car buyer, I had a few questions that I wanted to asked someone outside of sales. He confirmed all that I had heard and gave personal experience to relate to my conversation. At no time did I feel rushed. Thank you Apple Ford, for setting an atmosphere that your sales staff, financial staff, customer service reps, and service staff feel empowered to meet your customer needs and leave them with a lasting impression of excellence.

Gainor06854

Jan 27, 2014

My sales consultant was very knowledgeable and professional. Even when I needed to contact a friend to help me in asking the right questions about buying a new vehicle, my consultant was very helpful. He spent as much time as we needed to make sure that I understood both the options included on the vehicle and the bottom line price on the vehicle.The Finance Director assisted me in obtaining the best possible financing for my new vehicle.My experience at Apple Ford was both a beneficial and a pleasant buying experience.

pat sherwood

Jan 17, 2014

I arrived yesterday afternoon with no appointment and a hood that would not close properly on a 13 yr old truck. not only did you have the parts on hand but you jumped right on it and I was underway in an hour. so it was a positive experience all around. thanks team ford

larrylopez17

Jan 7, 2014

All the people at Apple Ford Did a great job helping me select the right vehicle for me. The finance dept. and my sales rep worked together to make sure that I was able to finance the car.

JLP

Jan 6, 2014

A very pleasant experience. A deal was reached quickly and fairly. All after market options were thoroughly explained. The finance dept worked quickly with experienced attention to detail. Overall our buying experience was excellent. We would highly recommend Apple Ford.

ssgapple

Jan 5, 2014

I hate the process of buying a car. But my experience at Apple Ford was painless! No Games, a very quick process. Good price and very professional!

JAGCrofton

Jan 3, 2014

The experience was pleasant and our sales consultant was very professional. He was enthusiastic and very knowledgeable and he got us the deal we were looking for at the right terms and the right price. The maintenance package and warranty are outstanding; I don't think any other dealership could beat it. Thank you, Apple Ford!

Ron Collins

Jan 2, 2014

This was the second purchase with Apple Fordand it won't be the last. James and Jessie made the experience a pleasure with minimal negotiating and wait time. I will definately purchase anothe vehicle nfrom Apple in the future.

x3Buyer

Jan 2, 2014

Joe was really great. The experience was great and the whole process was so simple and appealing. Considered our quote price and gave us good discount. Highly recommend this dealer. Nice perks for life time, once we buy a car.

gsfrank

Dec 24, 2013

We routinely recommend Joe and Apple Ford. The service is great and he genuinely cares about the result we get. Happy Holidays to the staff at Apple.

Kacy

Dec 21, 2013

Good Experience for our 5th vehicle from Apple Ford. The new Escape fits our family needs well and appears at this time to be a very solid vehicle. The salesperson, Jeff Oslund was very patient in dealing with us and the process was relatively painless for our purchase.

Environmental Design and Construction

Dec 16, 2013

Vatale and the staff did what they needed to make it happen. Great job! We'll be back next December.

jayskay

Dec 11, 2013

I visited Apple Ford Columbia for the first time when my car's Check Engine light came on during my commute to work. I was wary of going to a dealer, especially without an appointment, but was afraid to drive too far without getting service. This dealer was very close to my workplace. I pulled up to the service center and was greeted quickly. I explained what happened and that I did not have an appointment. The service staff was extremely receptive and after checking with other service personnel, they said they could fit my car in for a diagnostic that day. They were upfront with their prices and said they would call before doing any work on my car. They let me know there was a shuttle available if I needed to get to my place of work (which was nearby). I had a ride waiting, but thanked them. Later that day I received a call explaining what would need to be done. The work was estimated to take a few days (this was late Thursday afternoon). Over the weekend I received a call and was informed my car was finished (early). The mechanic had come in over the weekend to finish the repairs early. I picked the car up on Saturday and was surprised my car was even washed! I was very impressed with the service and all of the staff with whom I dealt. I would definitely recommend this dealer/service center to others.

almondmilk

Dec 11, 2013

Everyone we worked with was very friendly. Initially, I was thinking of purchasing one vehicle and Bernie was very patient as our decision changed. He was very helpful. Marcus had to close the deal for us as Bernie was off the night we finally came in to make our purchase. Bernie had let me know ahead of time that he wouldn't be available but that someone else would help us out. Marcus was very thorough and extremely friendly. Tim certainly made the purchase pretty painless. He was very efficient and helpful.

Alicia Whittington

Dec 9, 2013

All of the folks I worked with to purchase my 2014 Ford Escape were outstanding. They made the process easy and pleasant. I would recommend all of them to a friend looking to purchase a new Ford. Great experience

JB Mach 1

Dec 9, 2013

It was a pleasure working with Jim Collins, the sales rep from whom I bought my 2014 Focus. He made the process very straightforward and was able to address all of my questions. I am happy with the Focus and hope to be driving it for many years.

shydlinskim

Dec 8, 2013

On 12/11/2013 I had an appointment at 8:00 AM with your service department to check a fault code of P0785 which was an issue with the pressure control solenoid B - Shift timing solenoid malfunction. I waited at the dealership and was told I would know something by 12:00. My vehicle never entered the work bay until 11:00 AM. At 12:30 I ask the Service Rep what was wrong with my car, he stated that he didn't know, the repairman had it all morning. I told your service rep. he was lying and told him exactly when they moved my vehicle and I did NOT appreciate being lied to. During my wait, I was browsing the new vehicle lot and met Mr. Marvin Williams. If not for the great work of Mr. Marvin Williams and Mr. Spenser Clark I would have NEVER bought another vehicle from Apple Ford. Mr. Williams and Mr. Clark were very professional very apologetic for the service departments misgivings. Mr. Williams and Mr. Clark made the whole experience of the day and buying a new vehicle from Apple Ford a whole lot easier to deal with than being lied to by your service department. If not for the BS I received from your repair service department I would have rated it excellent.

Lois

Dec 8, 2013

I purchased my Fusion in August and this was the first time I used the QUICK LANE for oil change. The hours work with my schedule, the personnel were friendly and professional and it was QUICK. From the purchase of my new car in August to the Quick Lane this has been a great experience.

frankie

Dec 8, 2013

I took my Ford Focus in for its regular routine maintenance at your satellite location. They were ready for me, took my car right away, and invited me to relax in the quiet waiting room. They were done in an hour and reviewed with me what had been checked and completed. This is such an improvement over taking my car to your Stanford Rd location previously. The managers there seemed to be testy and defensive, and the wait seemed endless sometimes. Thank you for your proactive approach to this routine service!

raidernationbaseball

Dec 8, 2013

Great and professional service team.they always do a quality assessment and repair job.

AbellK

Dec 6, 2013

I want thank Troy Scott for being so helpful and kind. I had a 5pm appointment for an oil change and it was stuck in a lot of traffic. I thought my appointment was at 5:30. When I called to let them know I was runnin behind, I was told the appointment was at 5pm. Troy said, "come in and we will take care of you. Drive safe and see you soon." It is rare to receive this level of customer service. Thank you for your kindness and professionalism! It is very much appreciated.

Gary Graham

Dec 6, 2013

Fantastic experience will be a lifetime customer can't say enough about Tim & Ed. I was treated like I was already a lifetime customer just walking in the front doors for the first time.

mellis85

Dec 4, 2013

I had a headlight burn out on the way home from Thanksgiving. Being a self-starter, I attempted to fix it as it turns out, my manufacturer requires the complete removal of the light assembly to change a stinking bulb!I was embarrassed to seek help for such a simple repair, but the guys at Apple Ford's Service department took my car without an appointment, were professional and polite, and had it fixed in no time. The manager, Curtis, even threw in a carwash for free. This isn't the first time I have dealt with Apple; they are a first-class operation that truly puts customers first. In the era of outsourcing, Apple hasn't forgotten what good service should look like!

konablue1

Dec 4, 2013

Quick lane service was completed within promised time. I like making an appointment online with a follow-up email confirmation/reminder. Only complaint is with the robocall we received Monday (when I returned from the quick lane service) saying we've missed many of the recommended maintenance appointments. If those messages are generated from another source, perhaps our records need to be updated.

suz234

Dec 4, 2013

Little mixup on the phone numbers but the work was excellent....you cannot see the repair.

mss in MD

Dec 4, 2013

Friendly, professional and competent personnel, and timely service. I have already recommended this dealership to several people.

muskotaly88

Nov 27, 2013

I just wanted to take a minute and write to you guys thank you so much for your awesome costumer service, especially to our sales rep William Malloy, for taking care of any questions and concerns about our new vehicle (Ford Escape 2014) and going to step further to deliver the vehicle himself more than a 100 miles away. We couldn`t be more satisfied and we will be for sure return costumers. Keep up with the good work!

Jim

Nov 27, 2013

This was our second new car purchase from Apple Ford this year. Gary Ovelgone was our salesman both times and was very professional in responding to all our questions and requests. He is straightforward, honest and down-to-earth. I would recommend him to anyone who wants a low pressure, relaxed sales atmosphere.

Jim D

Nov 25, 2013

I drove from North Jersey the deal was so good. My salesman was Seth Keil-straight up and honest (I found out later he was a VET who served in Iraq). I have bought about 20 cars (BMW, Porsche, Audi, Mercedes, Land Rover-as I'm typing this I realize I have a problem!). This was one of the top buying experiences. I'm an automotive enthusiast and I do my homework and you can't do better than Apple Ford.

Dave Shimek

Nov 24, 2013

I bought my Edge in February of 2013 and came in for my first oil change at 7,000 miles. I showed up 20 minutes early on a Friday morning, they took my car right away and asked me if I wanted my car washed too? I said yes. I waited roughly 55 minutes in their waiting area drinking coffee and before I knew it my car was ready and washed. Smooth sailing and absolutely no problems. I'll be back. Thanks Ford! Dave Shimek

srschloss

Nov 24, 2013

Reliable maintenance and attentive service. Service was done in a reasonable amount of time while I waited at the dealership. Nice people.

Cattleman

Nov 22, 2013

Just bought a used Dodge truck from Apply Ford. A very good buying experience. I spent several months researching the type of truck I was looking for. The truck was priced slightly better than everything I looked at with similar options, age and mileage. The lifetime powertrain warranty was also a motivating factor to purchase from Apple. Daniel Colbert was a good salesmen to work with.

A happy customer

Nov 19, 2013

Bob Kosur made very professional and attentive during recent purchase. As is often the case, car buying can be a hassle and a battle. Apple Ford and Bob Kosur made the experience better than anticipated and I would recommend this dealership and sales staff. Thanks for seeing the remaining value in my trade in too!

shadbo72

Nov 18, 2013

The service from start to finish was great. Bernie Worked with me to get what I thought was a fair deal on my trade-in and the new vehicle. Lee was fast with the paperwork and made that process easy and comfortable. I had a great time talking and laughing with Mrs. Marie in the time between making the deal and signing the paperwork.

SusanDefibaugh

Nov 18, 2013

I have had great experiences with the service department over the past year since I purchased my Ford Escape. I just love Curtis Ford, and was thrilled today to hear that he was promoted to Service Manager! Great job Apple Ford! Curtis always makes me feel so welcome every time I step foot in that place, even if it's just for a car wash!!Today I brought my car in because my rear door was stuck (most likely due to my teenage son slamming the door). Curtis and Rick Poppe were able to pop it open and pop the door liner back in place in just a few minutes. Also, the plastic pull down handle had come off of the rear hatchback door, and Curtis reattached that for me also. They had me out of there in less than 10 minutes, so I didn't have to leave my car and I made it on time to work. Thanks so much!!

427Chevelle

Nov 18, 2013

Great dealership. This was the first time I had called about a vehicle and the vehicle was actually being cleaned when I got there. That was a very important detail to me. Everybody at the dealer ship was friendly and courteous. The no haggle pricing was great. My wife and both felt it was well worth the hour and half drive to get there. I will be sending others to buy at Apple.

Lamartine

Nov 17, 2013

Rick Poppe was very professional and helpful. Facilities were clean and everyone was friendly. Nice experience.

jcoats610

Nov 14, 2013

They were so friendly and fast! I got daily updated about how my car was coming along and now it's like new again! Definitely recommend!

Peg

Nov 13, 2013

Went in met Jeff. When I was getting close to purchasing Jeff worked with me through email answering all my questions. When we decided to purchase we went in, drove the car we selected and our deal was quick and easy. He went over all the details of the car. When I drove off I felt like I knew my car. This is our 3rd car purchase from Apple Ford. My husband drives a Fusion that he loves. Having bought cars from Apple Ford before we knew that their service department does a good job and that added to our decision to go back.

Dianagay

Nov 12, 2013

Mr. Curtis Ford, service manager, was very professional, pleasant, and resolved an issue with my car repair. He resolved an issue I had with an occurance which happened while the technician was performing a recall on my car. The radiator hose was broken on my Mercury Sable- while performing a recall on the Speed Control Cable. The hose broke due to dry rot but I felt that I should not have to pay for costs of labor -200$, for replacement of the hose as it was not broken when I brought the car in for the recall. Mr Ford did remove the labor cost which I fully appreciated. In hindsight it probably saved my engine as the hose would have broken, would have resulted in the engine overheating and caused the engine to sieze. I definately would return for future service due to my recent experience with him. I also would consider purchasing my next vehicle from Apple Ford. Satisfied Customer, Diana

Ron Heath

Nov 12, 2013

Very,very good. Exelent. Got me right in and back on the road. Brake and signal light replacement. Thank You Curtis, it was a pleasure meeting you and I look forward to seeing you again when my car needs service.

KWSurber

Nov 11, 2013

Seth Keil was excellent. He was very knowledgeable of the 2014 Explorer Limited features and let the vehicle sell itself. No high pressure sales pitch, which really helped cement the deal. The after sale service was exemplary - setting up some of the features so they were working when I took possession and walking me through several others was probably the best service I've ever received when buying a new vehicle. As a older military veteran, I was happy to see that Apple had hired this young veteran more recently out of the service.

bdeb

Nov 11, 2013

Apple Ford is my go to place for purchasing and servicing my Ford. I have always been completely satisfied with their service and price. I am a Customer for Life and LOVE the free oil changes even though my car is 5 years old it is still in excellent condition because of the attention and good advice provided by the folks in the "Quick Lane". I never feel like they are making recommendations that are not necessary.When it is time to purchase my next vehicle this will be the place that I go and my family also plan on becoming Customers for Life as well.Great Job ... Thanks

Brittany

Nov 11, 2013

I just purchased my Ford Escape from Apple Ford this weekend. The sales people were GREAT (very friendly and helpful). I only had a little bit of time, and they worked with me to get me out in time for my nieces birthday party! I was very impressed and would definitely recommend Apple Ford to anyone looking for a new car.

Kevin Hockaday

Nov 7, 2013

I purchased my Explore in 98 from Apple Ford and it has been the only place to return to for fast and great service, and it will continue to be my number place and when time come to make a new purchase I will be right back at Apple ford.

Satisfied

Nov 6, 2013

Easy car buying experience. You don't feel like you're being sold something you don't want. I will go back for my next car.

Lynn N

Nov 6, 2013

I recently came to Apple Ford looking for a new vehicle , I have owned Fords for over 15 years . However the service that I received from the Apple Ford sales people was terrible . Needless to say I went else where to purchase my new vehicle . Your sales group needs to be more friendly and follow up on people who are paying there salary . I can say you not only lost my sale but you also lost a long time Ford Customer .

jonhubbard

Nov 4, 2013

Staff was friendly and helpful through the entire purchase process. At each step of the way I felt no pressure nor did I ever feel like I was being treated poorly. That is welcome.

Scot V.

Nov 4, 2013

Went in to Apple with the idea of possibly trading in a loaded edge we purchased there for two smaller cars. They made it happen! Gave us a great deal on the trade in and no haggle prices on two focus's. They bent over backwards to complete the financing to our satisfaction. This is our second purchase from Apple and they now have customers for life.

robinmartin

Oct 31, 2013

very happy...it was recall work...I was disappointed in Ford because they didn't let me know about the recall...I smelled gas one day while I was driving my daughter to school. I was a nervouse wreck thinking my car might explode any second. I went online to find out that there was a recall for the fuel pump..or something associated with it. I called Apple. The took me right away and gave me a loaner. It was great. A week later, the postcard came in the mail from Ford saying there was a potential recall.

Dan

Oct 31, 2013

While buying a new car is never a pleasant experience, buying at Apple Ford Lincoln was made tolerable with pleasant sales personnel and a clean, modern facility.

Kelly A.

Oct 30, 2013

Curtis and Kevin were very helpful and made my experience a pleasant one!

SHunzeker

Oct 26, 2013

While every time I have been in, my service rep was friendly and helpful. The quality of work and concern for the customer does not exist. I brought my vehicle in on two occasions for excessive condensation on the inside of the windshield, they told me this was normal. I had to go to another dealership, who discovered the seal around the windshield was leaking. In the mean time my car had began to smell from the moisture and actually had mildew in my vents. I reached out to Apple Ford to express that I was upset with the service I received. After reaching out to Apple Ford with my dissatisfaction in writing, I received a response saying they do not always get if right, please give them a second chance. I did exactly that, I asked them to fix a paint defect. They returned my vehicle a week later only completing half the work, I pointed out that the work was not complete and was told to call my service rep, (who was out that day). I called and brought the vehicle back they took another week and finished the work, but this time they damaged the interior of my vehicle when they removed the back window, the worse part is they failed to tell me. While I am sure the damage was accidental, they had to know when they did it. I reached out to the service manager about the damage. Who directed me back to my service rep. They fixed the damage, but they have never reached out to apologize or to see if I was satisfied with the repairs. I feel like my concerns were never heard. In addition, their loaner cars are sub par compared to the vehicle that I purchased from them. This is disappointing when you end up with one of them for a week at a time on multiple occasions!!!

DaveFerguson

Oct 25, 2013

customer service - Mike went out of his way to make recommendations, based on his extensive experience working with diesel trucks, to ensure I got the best service possible during this visit. quality - The team used only the best Ford parts and the work was done quickly and in a professional way. My truck looked and ran great when I got it back. friendliness - Mike greeted me in the morning, walked with me around the truck as we talked about the plan for the day, and even worked with me to pick out the right tires for my vehicle. He called later in the morning several times until he got me on the phone to discuss the findings and his recommendations. He was there when I got to the dealership to pick up the truck and walked with me out to make sure it all was done well. Overall - I am pleased with the work done, the professional approach to the job, and the quality of the parts and service.Price - would be nice if everything was free, but I feel like I got the work done at a reasonable price.

apcollier

Oct 19, 2013

WOW!!!! Can't say enough......impromptu visit with throttle issue. Took right away, fixed it IMMEDIATELY and was very understanding as I was riffed from my job 2 weeks prior. THANK YOU THANK YOU!!!Curtis was so kind, friendly and understanding. He immediately gave me prompt one-on-one service. I was on my way to a local restaurant and car stalled out twice. I was pretty scared and took a chance by stopping in for service. I couldn't believe how receptive Curtis was and how quickly he remedied my problem, even taking me and picking me up from my lunch date.I've always had good service at Apple, but this time was especially good. Again, thanks so very much.

RASmith

Oct 13, 2013

Had no idea I would buy a truck the day I went to the dealer, thought I could drive it and then make a deal, and would have to return with the title extra keys etc to finalize, especially since I was from out of state, didn't happen folks, it was an easy process, they took care of everything, all I had to do when I got home was send them the title and keys, done deal! This was the easiest buying experience I've ever had in purchasing a vechicle, would recommend Apple Ford to one and all.

wdf101852

Oct 12, 2013

I have a 2002 Ford Escape. My wife and I bought this vehicle new from the Apple Ford Dealership in Columbia, Maryland. We have always had the vehicle serviced at this dealership. We have always been happy with this vehicle and the service we have received from the dealership. The Escape now has over 106,000 miles. As with any vehicle with higher mileage certain engine parts that have never posed a problem in the past begin to wear out. This week we encountered such a situation. The Escape began to run with a noticable engine hesitation. We took the vehicle to Apple Ford where they quickly diagnosed the problem as an engine misfire with cylinder number (4). They indicated that we needed to replace the engine coil associated with the impacted cylinder. The service advisor, Steve Watts, worked with us to complete the required engine maintenance in a timely fashion at a reasonable price. The service lane supervisor, Curtis Ford, subsequently provided us with a much appreciated 10% discount off the overall vehicle maintenance price to acknowledge our long term relationship and loyalty to the Apple Ford Dealership. My wife and I are very happy with our Ford Escape and the lifetime of quality service that we've received from Apple Ford.

jilli766

Oct 10, 2013

Nobody in the Service department seemed willing or able to help me with a known problem (throttle body) my Ford was having. Curtis Ford was the first person to listen to what the problem was and was able to comfort me by explaining that it should be covered under my warranty, which it was. He did his best to get me in as early as possible. Due to Curtis going out of his way to help me, I would highly recommend him.

Tom

Oct 9, 2013

Apple Ford offered an excellent deal and no hassle as promised. Staff very courteous. Would definitely buy here again. Life time guarantee on engine and transmission also a major plus.

Mark B.

Oct 7, 2013

I purchased my previous vehicle from Apple Ford because the other 3 dealers that I visited first lied about their internet pricing. Apple Ford's internet pricing was spot on and that is why returned to Apple to purchase my new vehicle. I also believe the sales person was there to represent me in the process to meet my needs. He knew that I was in a bind because my wife just lost her job and was able to get me into the best vehicle possible and meet my price limit! "Excellent Job"

Valerie F.

Oct 2, 2013

I was at my wits end and this was my last ditch effort to buy an Explorer. I had been to other Ford dealers in the area and been driven to tears with the deciet and blatant lies. When I walked into Apple Ford I didn't have high expectations and was going to start looking for another make of vehicle if this didn't work out. I had actually started looking at Hondas in anticipation of another bad experience. A salesperson approached me and introduced himself as Justin. I aksed if the internet price was actually a"No Haggle" price as advertised or if you had to meet all the criteria for the incentives, which no one person could do, to get it. He assured me right away that it was no haggle. I looked at the vehicle that I wanted (didn't need to test drive it as I had been to numerous other dealers) and we started the process. Meanwhile two of the other dealers called me wanting me to waste more of my time and return to talk about the Explorers that I looked at. Too late I told them to give me their lowest possible price upfront and I would buy a car from them when I was there. The whole process was easy and Justin and the other members of the team were all more than polite, helpful and professional. I walked out of the dealership with the exact car that I wanted at a fair price! I was also impressed with the dealership itself. It was very clean, the waiting rooms for customers were comfortable and you can't beat free oil changes for life no catch. Justin King, my salesperson and Spencer from finance were fantastic. They will definitely get my recommendation and return business.

gkhsafh

Sep 23, 2013

Dave and the guys at the new QuickLane go above and beyond to provide the most complete and thorough service possible. They take time to explain and follow-up to assure total customer confidence in the work being done. Dave comes across as totally honest, knowledgable and more than fair when analyzing whatever mechanical issues are presented.Apple Ford is well represented by these employees and I have made a point to tell Chip this!Gary Hamer

Dsuits

Sep 20, 2013

Avoid Apple Ford. DISHONEST DISHONEST DISHONEST I recently got into an accident which totaled out my car, so I decided I would go to Apple Ford in hopes of finding my next vehicle. The prices online seemed low compared to other dealerships and the lifetime warranty and lifetime oil changes sounded great for someone who is looking to purchase a used vehicle. I went to the dealership, did some test drives and had a great interaction with the used car guy, Joe Judge, who seemed helpful and focused on finding the right car for me. So while I waited for everything to settle with my insurance claim, I would continually email Joe and discuss pricing and the total cost of a 2013 Explorer XLT I was really interested in. The price online looked right, it was marked for $28,888 and at one point it dropped it to $27,500. To someone who is looking to get a vehicle this is a great sign. I also think it would be fair to have Joe get the commission since he did all the work, so I waited an extra day because he had Wednesday off. BIG MISTAKEThe insurance claim had settled, I had a loan ready from my bank and I went in on Thursday to start all the paperwork with the hopes that I would have a new vehicle by the end of the day. It was then (and only then) that Joe moved the paperwork across his desk with the price of the XLT at $30,500. I asked him what happened, the price was $27,500 two days ago and two weeks ago it was listed at $28,888. His response, Oh the web people made a mistake. This happens a lot. To help me, he did the whole go in and talk to the manager thing and said the lowest he could go is $30,000, which later turned into $29,000 in the parking lot as I was driving away. Needless to say, I walked away from the vehicle with my trust completely violated.My wife later called the manager asking what was up with the pricing issue. He said, our web guy fat fingered it and we caught it to late yada yada yada. Also, to her, he seemed insincere and still gave her the price of $29,000. All my wife wanted was for them to understand, relate and possibly offer us another option. One last thing that pissed me off was Joe was giving me quotes and pricing based off the $28,888 price the entire time we talked over email, but at the time of signing it magically goes up in value. If this is the first impression you give someone of your dealership, I wondered what other added prices I would have seen for future maintenance work. Here is my advice to you.1: Dont trust their online pricing its a scam. Go there check the car out and ask to see the real pricing 2: Screen shot and print the online pricing with you. At least you will have something to show them when they change it. 3: APPLE FORD should fire their web guy. I doubt they have a web guy, but If this happens all the time, then you need to fix the issue. 4: For advertising a no haggle pricing on their vehicles, they seemed comfortable enough to drop it 1500 as I was driving away with my check.5: Nothing in this world is free, so in one way shape or form you will have to pay for that warranty or lifetime oil changes. I dont know when or where.. but it will happen at APPLE FORD. Thanks for nothing Apple Ford. I will bring my money elsewhere where I dont feel I am getting jerked around. Devon Suits

Susan Castelbaumn

Sep 19, 2013

Joe and Allan are both wonderful and very supportive professionals at your Quick Lane Service Center. I always feel that they have my best interest at heart when explaining an issue with my car,and I never feel that I am being taken advantage of in a situation. I would definitely think of buying another vehicle at Apple Ford mainly because of the excellent service given to me on a consistent basis. Thank you! Susan Castelbaum

JohnDavidBuck

Sep 18, 2013

I recently took my Explorer in for regular service. I went to their remote location down the street from the dealership. I had an appointment and they brought my vehicle in promptly did the service, washed it and had me out of their within an hour. The best part of the experience was dealing with their service advisor David Eichhorn. He was not only friendly and helpful regarding the service, but took the time to answer a number of questions I had about my truck and also my next vehicle purchase. He new a lot about the three vehicles I was interested in Explorer, Edge and Escape. It was refreshing to find someone who was willing to take the time to share his experience. I consider service an important part of the decision to buy a new vehicle and David did a great job of making me feel comfortable buying by next vehicle from Apple Ford.Thanks!

WHR

Sep 18, 2013

Had my car in for scheduled service. It was done in a timely manner and properly.

Keno1950

Sep 3, 2013

Mr. Justin King was the person who sold me the car. He went over and beyound the call of duty. He was so polite, honest, and friendly, how many times can you say that a car dealer was honest. He made me feel like I knew him a long time ago. He also made me feel comfortable, while waiting for the finance dept. Offered us something to drink, set up my bluetooth service in my new car. which is something I would never used if he had not done that, because at 62 years old, I never would have known how to use it. Just a very nice young man. If all of your car sales reps are like him, you will be selling a whole lotta cars with no problem.

ponydawn

Sep 2, 2013

Gavin was the best salesman we met with when searching for a vehicle. We went to about 7 different location, but he was by far the nicest, most knowledgeable, and took time with us without pushing us to buy what was on the lot.

JonathanFinkelstein

Aug 30, 2013

Replaced a dead battery. I spoke with Allan Schwartzman about my situation and he urged me to bring my car in. The battery was replaced within about 30 minutes. Wow! I did not receive, however, any written information about the battery other than the receipt. Mr. Schwartzman did state that the battery carries a 100 month warranty and roadside service is included. That's very good.

tbeach

Aug 26, 2013

Prompt ,courteous, job well done on time. Clean and represented well by all employees. I purchased vehicle there and continue to return for the service that i cannot do myself, like purchase replacement tires.

maryrhodes0402

Aug 26, 2013

Curtis was absolute wonderful to work with. I was in town for business when my car over heated. Curtis told me to come in immediately and safely and worked my car in. He kept me informed on the status of my car and made me feel very confident the issue would be corrected quickly. It was a pleasurable experience. I would recommend Apple Ford service to all my friends.

Phine

Aug 22, 2013

Kristin Poulin & Kisha Fleming, were absolutely "fantastic". They were very nice, professional, and provided great customer service (a biggie for me) and are a good representation of "Apple Ford's' employees. Ms Poulin and Ms. Fleming went over everything with me (how long it would take to repair my car, what monies I was responsible for out of pocket, the repair had a "life-time" warranty etc.,) I brought my car in on Monday and was ready for pick-up Tuesday (the next day). I would absolutely use your facilities again. I brought my car that was repaired at "Apple Ford (McGaw Rd)", and I also bring the same car to your Quick Lube facility (McGaw Ct.). My all around experience with "Apple Ford's (Columbia)", facilities has been "FANTASTIC". I would also like to recognize the lady that assisted me when I picked-up my car at the "check-out window", she was also very pleasant and helpful too:).....

Keith

Aug 15, 2013

This was the second time I tried to buy a used car from Apple Ford. I was interested in a truck that they had on thei lot, an 02 Ford F150 Sport with 111k miles - it was solid and fairly clean, but it was not a highly sought after model, a V6 short bed, regular cab manual transmission. Any rate, they seemed to be very proud of their truck with the asking price at more than twice any of the used car price guides valued the truck at. The first experience was for a 2007 used Ford Fusion that was competitively priced, and I found out why the price was decent. It had a clean car fax resport - no accidents reported, then I discovered it had been wrecked with an aftermarket fender on the drivers side front and a bunch of paint and body work on the drivers side doors both front and rear. Ok - maybe they did not know it had been wrecked but they did inspect it , and it had marginal tires on all four wheels at best, in my honset opinion those tires should NOT have passed MD state inspection, but they said thy did. I did buy a new 2012 Ford Escpae for my wife and we ended up buying that at Century Ford in Mt. Airy as they gave me a better price even though they should not have been able to beat Apple Fords price becasue they do not sell the volume of cars Apple does. I will never deal with Apple Ford again.

russelleg1123

Aug 13, 2013

After visiting Bob Bell Ford a day prior to our purchase of our 2013 Ford Edge AWD Limited at Apple Ford , we are so pleased with our experience and glad we chose Apple , we had purchased two vehicles from Apple in the past a 94 Mustang , and a 2007 Edge AWD , between those we did purchase a 2010 Edge at Bob Bell Glen Burnie , Wow , did we notice the difference in dealerships , / service , your customer service during sale , financing department , and your service department , are far superior to the service we were exposed to at Bob Bell during our time away , thanks to Ned , Lindsey , and James , for making our buying experience wonderful , Sincerely , Russell Householder

jjinspace

Aug 13, 2013

Dropped my truck off at 7:30 AM. They gave me a ride to work. Less than an hour later, Apple called and the service was done and my truck was ready. They picked me up at work and the cost was $0.00!!

ShirleyCarroll

Aug 12, 2013

From our first contact with James Collins we were impressed. He was friendly, personable and knew the product well. He searched for the precise 2014 Escape until he found exactly what we wanted. He kept in contact via phone and email daily. James took us on a test drive and explained in detail about the car and answered all our questions. The Escape we wanted was found and delivered within two days. When we came to purchase the car, James had all the paperwork ready and it went quickly. We met with Lindsey Dawson next and she answered any questions about service, and other products available. We next went to the office of James Thomas to have our purchase completed. I could not ask for better service from anyone we have dealt with at your dealership. The front receptionist was so friendly and helpful, however, I did not ask her name. We have always been a Ford family but the experience at Apple Ford has made us want to be customers for life. I was also impressed that I received a follow-up video email from James Koser thanking us for our purchase. Apple Ford is a class act!Mike and Shirley Carroll

mdschweitzerl

Aug 5, 2013

The thought of purchasing a new vehicle was very daunting. The last experience was in 2004. I had my eye on the Ford Fusion and did myresearch I knew what I wanted and Apple Ford came the closest to what I wanted to spend and be able to get all the "bells and whistles" . I read the reviews posted for Apple Ford and couldn't believe there was such a dealership with customer service that ranked so high, the Customer comes first. Both my husband and I were very impressed with the kindness, friendliness, knowledge and Customer Service from beginning to end. Bob is an excellent salesman, he spent time and answered any questions that we had and there was NO high pressure salesmanship. Lindsey explained all about the different sealants and again was Customer Service oriented. Tim is a great financial man and beat the rate my bank was offering. The experience at Apple Ford was tremendous from beginning to end. I have already recommended a number of people at my office to go to Apple Ford the next time they are looking to buy their next vehicle.

jbecklehimer

Aug 3, 2013

Excellent communications and treatment by Jim Collins and James Koser. Second truck puchase from Apple Ford, will come back. Great deal and good price for tread-in.

samshade

Aug 2, 2013

They found the problem and had it fixed in 10 minutes. Didn't even have to leave the car !! They did an excellent job. Thanks.

sch3fh33

Aug 1, 2013

Curtis is the best!!! I am always greeted, and made to feel valued. I love Apple Ford, and especially working with Curtis Ford. I will absolutely buy from Apple again; the service is exceptional!

putter123

Jul 31, 2013

It was good to have a salesman knowledgeable about the truck we wanted to buy. He knew what options were in what packages and its availability. He returned calls promptly, and found answers to questions that he wasn't sure of. He has already called to check on whether we needed any more help in getting used to all the electronics on the vehicle and anything else. His knowledge and customer relations are excellent and way above the norm.

prostick219

Jul 31, 2013

my check engine light was on. I was informed it was due to defective ignition coils and cost was covered by Ford. I got the car back in one day without an appointment. Great experience.

Erica7580

Jul 24, 2013

Best service ever!! Is very friendly and efficient. Seems very experienced and knows what he's talking about and Doing I would recommend him to anyone and will go to him for all my service

tmagill

Jul 19, 2013

Marcus went over and above helping us out. Drove to VA to pick up the car we chose and wanted.Tony helped us work out all the financing.Tim was great wrapping everything up with all the paperwork.

AishaPierce

Jul 18, 2013

Last week my car decided to die while I was heading to work on the highway. I was able to make it to Apple Ford and was greeted by Curtis Ford. Although I did not have an appointment, Curtis signed me in and advised me it may be take some time for my car to be checked because the Service Dept was booked up. I thanked him and my husband picked me up. Curtis continued to follow-up with me via telephone and advised me that my car needed a new PC. He ordered the parts but they would not be in until Monday. He also Informed me that he had reserved a rental car for me. Originally Curtis thought my total charges would be about $300 but to my surprise when I picked up my car on 7/17/13, the balance owed was $81(covered under warranty). In addition to Curtis' exceptional customer service, that made my day. I purchased my used vehicle from Apple Ford in November of 2011 and the service was not great and I vowed never to purchase another vehicle from Apple again but the service I received from Curtis and everyone in the Service Department has changed my mind.Thank you so much Curtis and Apple Ford! I am a Customer for Life.Aisha Pierce

cglore

Jul 17, 2013

Great to work with. Everyone was very helpful in getting me the car that I wanted for the price I wanted it for. Thanks,Chris Glore

i8yrdonut

Jul 15, 2013

We bought a 2014 Ford Escape on July 11, 2013.Seth Kiel was our sales representative and he did an outstanding job. He listened to what our needs were and was able to get us to where we needed to be. He was a joy to have as a sales person. Tim Colbert was the finance person we dealt with and he was a joy to have as well. I deal with sales people and finance people all the time and you should know that you have 2 exceptional employees working there they are definitely both keepers. Mike Little443-496-1226

Slow03

Jul 7, 2013

This dealer does not care one bit about customer service. They are a bunch of greedy jerks after your money. Stay far, far away from this rotten apple.

LBauman

Jul 5, 2013

Walked into Ford dealership not really knowing what I wanted. Bernie took the time to talk to me and figure out the best suv for me. He put me in a beautiful blue Ford Edge that was loaded. He was very knowledgeable of everything and took plenty of time to go over everything. He is very friendly and not pushy. I ended up buying the 2013 Ford Edge. He even took the time to sync my phone to the car and it works great. I have never bought a car on my own before and Bernie made the process easy. I would highly recommend you see Bernie at Apple Ford if you are car shopping.

cobocj

Jul 5, 2013

This new car has much more technology that my previous car. This made the time Gary spent with me explaining things extremely important. He also encouraged me to return anytime for further instruction. Apple had the best pricing of Dealerships in the area, which we were able to see online.

v4ravi

Jul 3, 2013

We took our Ford Escape on the last day of the Warranty Period. Curtis and Kevin were so helpful in resolving the issues. The quality of service was very good and they also waived some of the charges. We are really impressed with both of them.I have been coming to Apple Ford for the past 6 years and have been supported by Allan in the BEST possible way. It is pleasure to deal with all the members of Apple Ford: Tim Colbert, Lindsey Dawson and Sharmba Mitchell

debbiekessler

Jul 3, 2013

My first encounter with Dave Eichorn was on the phone on 6/29 to make arrangements to have my car serviced. It was a very positive experience and a refreshing change. Dave was able to schedule my service appointment on 7/1 to have my AC looked at and he communicated everything that would need to happen during the service call. I was really impressed that Dave secured an appointment for me that quickly! I found Dave to be extremely professional, articulate, very knowledgeable with great follow through. Dave advised me that my car might need to be overnight and checked if that was okay. He called when he said he was going to call and gave me the update. He reviewed the benefits of the Customer for Life program and made sure I was probably enrolled in the program. Dave is very detail oriented and provided an email with a link to directions for their new location. I would highly recommend Apple Ford Quick Lane as Dave is very competent in his role and goes out of his way to make sure you are 100% satisfied. Well done!

a01206xx

Jun 26, 2013

Justin King went above and beyond to make my deal happen at a price I was comfortable with. He also went out of his way to make sure I got my custom wheels back from my trade-in in a timely manner. He's a good salesman and I'll recommend him to anyone looking for a Ford.

columbiaangel26

Jun 26, 2013

Sales guy hit the trifecta of lies: the factory wasn't making the car I wanted anymore so I had to pick from what they had on the lot, their rebate was exclusive to their dealership only. He was hyper, loud, and extremely pushy. He also bad-mouthed a neighboring dealership, which made me uncomfortable.I didn't want a lot of fancy stuff and at first there was nothing that matched what I wanted, then one magically appeared with a ton of features that tacked on thousands of dollars. When I started to walk, he magically found another in my price range that was arriving in a week. I asked if he could hold it until it arrived and he said he couldn't unless I signed a contract. That wasn't happening. I requested a day's notice to arrange time off of work to square things away. He called me two days later to say that it was in and I needed to hurry up and get down there to get it before someone else did. I wound up finding the same vehicle online for the neighboring dealership he'd talked smack about with even more features that was far cheaper. A quick call to that place and the salesman I spoke with agreed to hold the car until I got there that night. I wound up buying from them and never looked back.

WastedMyTime

Jun 25, 2013

The sales manager at Apple Ford blatantly admitted, to my face, to listing very low prices online just to generate interest and get people (like me) in the door. I found two cars that I liked online, with very competitive prices, so I made an appointment to come see them in person. I met with a general salesman who showed me both cars. I pointed out that the sticker prices were considerably higher than what was listed online, but he said "not to worry". I was given an outrageous first offer, and when I challenged them and started asking questions, they said it was on me to help them out. The sales manager was absolutely awful; completely condescending and frankly rude. I left that dealership and went to back to a dealer closer to home who went above and beyond to find me the exact car that I wanted. Icing on the cake? When I gave the sales manager at Apple Ford the amount I wanted to pay, he actually laughed at me and said it was impossible. I bought my car for LESS than that number at a different dealership. I was ready to buy a car today, and I did -- but not at Apple Ford, and I never EVER will go back. It's a corporate dealership that judged me before I even got through the door.

mcowan

Jun 23, 2013

I have had to bring my car in a few times for minor reasons over the past year and I always get great service. It amazes me how hard the full service staff works to make sure I have my car back as quickly as possible. Once instance, I needed a rental for a couple days and even that experience was flawless. Thanks to all in full service that provide excellent team work.

lostuno

Jun 11, 2013

I did not expect to purchase a vehicle that day. It was my first time to look at a crossover/suv. Ray worked hard to build my faith in Ford and the rest of the team helped me get a deal that I felt comfortable with. The follow-up since purchase has been wonderful. I look forward to a positive relationship with the Apple Ford team.

tcooley

Jun 10, 2013

Great communication; great service; great prices. I am a customer for life and only take my Ford's to Apple Ford, where I have bought most all of my vehiclkes since they opened. They have great with my Excorts, my Crown Vic, my Escape and both of our Explorers. I always recommend them to my family and friends. My daughter bought her Ford Focus from them.

disneydudes

Jun 8, 2013

The Quick Service Lane group is consistently professional and easy to work with when my vehicle needs to serviced. This visit was no different as they did what I asked and then some.

crrght

Jun 7, 2013

The recent move of the Quick Lane to a separate location from the dealership was an excellent move! In the past, each time I went for my regular "customer for life" oil change and normal checks, I would run into problems with an overcrowded waiting room, long waits even with scheduling an appointment, and disgruntled employees. When I walked into the new facility on June 5th, I was greeted immediately by David Eichhorn, who confirmed my appointment and my name with no need for me to have to explain why I was there. He took my keys, advised me that it would be about an hour and explained the services they would perform during that time. He showed me to the waiting room and was friendly and respectful. The car was ready for me in exactly an hour, and Mr. Eichhorn sat down with me to review how my car was doing and advised what may need taking care of in the near future.Overall, a very nice, stress-free experience.

Timgoes

Jun 3, 2013

Curtis Ford at Apple Ford was great. Would recommend him to anyone. Service and customer experience was great. Fixed my cooling system in just under 6 hours.

papula

Jun 1, 2013

I have always received wonderful service at Apple Ford. Joe Huntington and Allan Schwartzman are always professional , knowledgeable, and honest., I have complete trust in their service recommendations.

mattjackson

Jun 1, 2013

Shopping for a vehicle is very stressful to me. Bernie Z. helped that process go as smoothly as possible. I never felt pressured, and I felt that making me happy was a priority.

FamilyFlex

May 29, 2013

This is now my second visit there to service my Flex for an issue. The first visit was stellar. I waited to review the dealership now so as to make sure the first visit was not a fluke. It was not. My initial visit for service - other than routine maintnance- was with Kevin. He was polite, attentive and had a good sense of humor when appropriate. He was also honest. Based on my experience with him, I sought him out for the second and most recent visit for a warranty concern. Kevin recognized me even though it had been months and who know how many customers since; Kevin provided a level of customer care not commonly experienced. Upon meeting him again, he let me address my issues and then immediately provided a roadmap to solutions. He made a phone call right then and there to their specialist that could best address my main concern. From that call he was able to give the plan of attack: when the specialist was available, where I was in that line, how it would likely be corrected and when I could expect to have my vehicle back. The work was done in the time estimated. A phone call was made during that time to give me an update and follow up on a smaller issue. I was then called once more to say the repairs were complete. Once more at the dealership, Kevin greeted me and went over the paperwork and explained what may have caused the issue. I left with no doubts or questions. He also apologized for the car not being spotless, after three runs through the car wash The Flex still had some tree sap. I will use Apple Ford for all my service needs. When the time comes for a new vehicle, as long as Ford is providing a great product, I will buy it through Apple Ford. I want to enjoy their Customer For Life service.

ajmccarville

May 27, 2013

The only thing I thought was bad was the amount of time spent at the dealership. I got there are 9am had the vehicle I wanted picked out and it still took almost 6 hours to wrap up all the paperwork.

dhbrush

May 14, 2013

It was a real pleasure to go to this Service Department. Curtis Ford is a true gentleman, very kind, professional, and very cooperative. He had my car issue taken care of immediately even though I only called last night after suddenly hearing a clicking sound. When I called Mr. Ford he immediately had a good idea what the issue was, he took the car's VIN down to make sure he knew what likely was required for my specific car. I had an appointment for 0800 and I was back at my house at 0915. I highly recommend this service department and can truly say I was treated exceptionally well as was my car. This only the second time I have been at this service department, first time simply to find out where it is located. At that time I was also very well treated and even though I did not have work done, merely made an appointment for later this month, they washed my car as they did today as well. Great folks, excellent service. The N/A for price is due to my car still being under warranty so there was no cost involved.

fredie

May 10, 2013

I couldn't be happier with the Dealership, its sales staff and particularly Justin King. Through a comedy of errors I drove away with a car that I didn't really want. When I discovered my mistake four days later and returned to the dealership the staff went out of their way to correct the problem... literally buying back the "wrong" car and selling me the correct one. Lots of paperwork and hassle on their part, but all smiles and enthusiasm toward me and my wife. Thrughout the entire process Justin kept "his cool" and his great attitude of service. When I finally drove of with "my car", Justin had made all the adjustments to the driver's compartment, including finding the radio stations I like and placing my seat exactly where it was in the other car. I appreciate the extra mile that Justin and the staff went to make me a happy camper and would certainly recommend Apple, and in particular, Justin to anyone looking for both a new car and a great sales staff. As they say in the Navy BRAVO ZULU to all.

jwwin611

May 10, 2013

Switched warranties on what was sold to us on vehicle purchased at this garage. We are a reputable business in MD. We purchased a Ford heavy duty diesel from Apple Ford. We purchased a full priced Ford extended service plan warranty (nothing else) on the truck with the vehicle at the time of purchase. This is the premium Ford service plan - not any of the cheaper after market warranties that they sell for less money and basically cover nothing with a higher deductible. The after market warranties cover much less and cost more. Fast forward a year, we have this vehicle in a Ford certified garage for a major repair covered by this Ford ESP warranty - or so we thought. The Ford garage needing to do the repair says that we do NOT have the Ford Extended Service Plan registered and paid for --- but we have the contract signed to show for it and payment on our sale contract made for a Ford ESP. We placed a complaint with Ford Motor Company because no one at Apple Ford will answer our calls or do anything about this problem to resolve while we wait to get truck repaired. The garage first stated we had no warranty. When we object vehemently, they sent us an email saying that we have another after market product instead of the Ford Extended Service Policy. We disagree -- we have no copy of anything other than the Ford plan. We start a complaint through Ford Motor Company to get some assistance. Ford Motor called Apple Ford to discuss and Apple Ford will only state that we have the after market warranty (better than no warranty, but not what we paid for). The company, to include Laura Lower - Vice President, refuses to send us the signed copy of the "alleged" Warrantech agreement so that we can see what Apple Ford is saying that we purchased. We have asked Ford for a copy, we have asked the Dealer for a copy -- no one will send us a copy other than the Ford plan we have. The plan we have is signed by both ourselves and the dealership. Per the garage where the repair is being done, the Ford Extended Service Plan WOULD have covered all repairs in full on the day the truck was brought in for repair. We have sat a full week now waiting for someone at Apple Ford to fix this bait/switch of warranty plans from what we paid for on the contract. Apple Ford sold us this expensive plan at the time of sale. They took the money for it with the sale and wrote up a formal/stamped "Ford Extended Service Plan" contract and wrote in "Ford Extended Service Plan" also into the vehicle contract with the charge... and then apparently (per their argument) never gave us the warranty we paid for. It has been a business week - no one, to include the "Vice President" posted will respond to voice or email to resolve this as our Ford truck sits in another Ford garage waiting repairs to be authorized somehow. We have asked for the other warranty to be emailed, faxed or somehow sent to us -- no one will respond. Not only would we never recommend a dealership that provides this type of bait/switch practice in their sales, but to not come forward and return calls and provide information that they allege to have but will not provide in order to fix this properly and timely is egregious and is contract fraud if we did not receive what we contracted to purchase. We are taking all actions necessary, After what we have seen with this action, we will never buy another Apple Ford or a Ford product. If a mistake was made, which we acknowledge does happen at times -- even giving them the benefit of the doubt), the attempt that this garage has made to try to cover it up (such as refusing to provide a signed copy of what they state we have received, the unwilllingness of Laura Lower to step up and fix the problem immediately when reviewed and provide the consumer with what we contractually paid for and simply just fixing the issue) instead of fixing the situation properly by giving us only what we paid for so that the truck can be repaired in full under the warranty we signed/bought is unconscionable conduct. If this has been an error on our part, we are unable to receive any assistance or other information after multiple requests in a week from Apple Ford in order to understand anything except that we have a paid and signed warranty contract that Ford states was never registered after purchase. If this is true, this garage switched the contracts after purchase.

Diesel Driver

May 8, 2013

Always receive quality service from this dealer. The service adviser is always professional and I have had the ability to have extensive and open conversation with my mechanic about my vehicles problems. I have had major and complex work performed on my 2005 6.0 liter Powerstroke diesel and cannot be happier with the results by following my mechanics recommendations.

TLT007

May 8, 2013

David and his team do an excellent job with this satelitte location. My truck was taken in for service at my appointment time and the repairs were completed in a very reasonable amount of time. I have now used the satelitte location twice - both times with excellent results and great customer service from David. I am still not happy with other experiences at the dealership location - as long as the satellite continues to work well, I'll continue to bring my business there. You need to get the wireless and TV working for the customers.

IraSkygazer

May 8, 2013

Immediately after leaving the parking lot I noticed a considerable improvement in power and reduction in noise when reving the engine of my Focus.

Stacy

May 7, 2013

3 days and $1200 later my problem was not fixed. The staff was very nice but not knowledgeable and did not take the time to listen to me or test drive my car as I asked many times - I checked my mileage. After picking my car up on the third day and still having a problem I decided to go else where - Hillmuth Automotive at Route 108/32 in Clarksville. They test drove my vehicle with me and found the problem within 5 minutes and fixed my car the same day. I will never be back to Apple Ford.

Jim Jewer

May 6, 2013

The process was great from start to finish. The sales assistance in special ordering went off without a hitch. Vehicle was promised in 4 to 8 weeks and came in in six weeks. Financing office was also fine.

Mustang

May 6, 2013

It was a very good experience buying a new mustang at this dealership.

Tbarko

May 4, 2013

Apple Ford was very easy to work with, they were prepared and pricing was very good. Bernie Zetlmeisl was excellent while Timothy Colbert made a wonderful impression from the Finance Department. This dealership is highly recommended from a person that drove over 200 miles to pick up their 2014 Mustang GT. Timothy Barko (Pittsburgh PA)

Hump1

May 2, 2013

I am always satified with the service and professionalism with Apple Ford.

Gotta love a Terp

May 2, 2013

Bernie Z. was my sales consultant. Contacted him via email. He promptly quoted me and invited me into the dealership to view the Explorer equipped the way I wanted it. The sales process went smoothly. No high pressure sales process and the team worked a fair deal for me. I would recommend the Apple Ford Team to anyone looking to buy a new Ford. This is a service oriented car dealership that will see repeat business from me and I will refer business to them.

Drewaja123

May 1, 2013

My father worked with Nike and lee when he purchased his car last year. It was a good experience. I felt mike listened very closely to before suggesting the edge. The finance manager explained the terms of my loan and addressed all my concerns. The customer service far exceeds excellent!

Honda Ridgeline

May 1, 2013

Great service! Very impressed with how fast my vehicle was taken for service. They dropped me off at the Shopping Center up the street to get a bite to eat. My truck was dopped off in the parking lot before I was finished my meal!

pony man

May 1, 2013

i had a very good experience at apple ford your people were friendly helpful.

MajorRN

May 1, 2013

I went to Apple Ford knowing exactly what I wanted. I did not realize that what I wanted was the F-150 King Ranch with Ecoboost, until I test drove it. I was under the impression Ecoboost could not be as powerful as a V8, despite all the evidence supporting it is more powerful. The acceleration was amazing. Thank you Ed and Bernie for convincing me to test drive this vehicle, which I in turn purchased due to the test drive. If you are in the market for a new car or truck, I highly suggest test driving the Ecoboost, and I assure you your experience will be the same.

Andre

Apr 30, 2013

My experience was very good the customer service was fantastic even upon I had problem in my schedule. Very good job.

Edge2

Apr 30, 2013

I brought my vehicle in to check the oil pressure due to my vehicle cutting off on a hill and giving me an error message of "low oil pressure." There was no need for any repairs that were explained to me and I ask to have an oil change and a wash. When I picked up my vehicle, the service paper was still in the car and the wash looked like someone just sprayed water on it, which made me take it to a car wash to re-wash it.

Love my truck!

Apr 29, 2013

Buying a new vehicle can be a stressful experience for many. I was completely comfortable with my recent car buying experience and I'm very happy with my new truck.

performancetint

Apr 22, 2013

I bought a 2013 Ford F-150 Limited and the level of service was absolutely the best! Management, sales and finance department all did an excellent job. I highly recommend this dealership to anyone looking for a new or used vehicle. An overall great experience! Clayton Kimbrough

Annie

Apr 22, 2013

Jim Collins was very helpful. He responded to my various emails in a timely manner which some other dealerships did not. He got all of the additional info I wanted. He did not pressure me to buy anything. He presented his product and his price. I bought a Focus Titanium and so far I really like the car.

Bruce

Apr 22, 2013

We were immediately greeted each time we came (twice). The sales staff was knowledgeable and efficient. We were allowed to borrow a car overnight to make sure that it would meet our needs. Everything was explained clearly and in detail.

1st Car Buyer

Apr 22, 2013

Good experience, everyone i worked with was very friendly, made my first car buying experience great!

Superman3

Apr 21, 2013

Curtis delivered great customer service. I brought my car in because the my car felt like it was doing something weird when I put it in reverse on a slight hill. I got frustrated when they came back and said nothing was wrong with it because I was sure it wasn't user error. So Curtis took it for a drive with me and parked in on a hill to replicate the issue. Turned out that there was nothing wrong but I wasn't crazy either. I appreciated him taking the time to ensure that I left with peace of mind.

Ravens Fan

Apr 21, 2013

Great buying experience. No haggle pricing a plus. Justin was great. Thanks again.

redcloud14308

Apr 21, 2013

Very fast and pleasant experience.Picked out the car that I wanted and was out of there fast.No drama at all.

BethanyAugustine

Apr 17, 2013

I just bought a new car from Bernie. He made sure I got the best deal possible and really went above and beyond to guarantee I had an easy and enjoyable experience. James was also very considerate and helpful, and really went the extra mile to make sure I was taken care of.

David

Apr 13, 2013

This was the easiest experience I ever had buying a car.

Vappelt

Apr 8, 2013

Very nice dealership.The whole process of buying a car takes way to long.Don't think you need the girl or position of selling use add on products is needed. Can be done by sales.

JohnDouglass

Apr 7, 2013

The best experience buying a car I ever had. Will definitely be purchasing all other future vehicles from Apple Ford in Columbia, MD. The salesman was very knowledgable and understood exactely what we wanted. The entire staff made sure our time at the dealership was pleasant. From the time we walked in the door, until we drove off the lot with our new vehicle, Apple Ford ensured we were satisfied with the experience and gave us the best deal around.

F-150 FX Owner

Apr 7, 2013

Everything went smoothly at Apple Ford! The sales staff was exceptionally friendly, helpful, and efficient - Dan and Marcus were a pleasure to deal with. Tim did excellent work and got us throught the paperwork in a flash! I would encourage anyone looking for a Ford to take a look at Apple Ford. The "Customer for Life" program is a huge benefit, and really differentiates Apple from the other dealerships.

Ravens Fan

Apr 6, 2013

Howard and I very pleased with the level of service we received from Joe Judge and the finance man Lee. There were no high pressure tactics, there was no games being played in the financial department. We are very happy and would recommend Apple Ford to other people. Howard and Frances Reed

rjbeall

Apr 5, 2013

From the moment I drove my vehicle into the service area yesterday, the employees were friendly, professional and helpful. The work was done so quickly and thoroughly. My experiences at Apple Ford over the last four years I've owned my vehicle have always been positive - I know they take good care of my car and I like how they value me as a customer.

Beezer9856

Apr 5, 2013

Had a great experience at apple ford. Everyone was honest and helpful

kffrns

Apr 3, 2013

My salesman, Jim, was knowledgeable, friendly, personable, and made the whole day and experience better than I could ever imagine. The great experience carried over to Theresa and James. I am very happy with my purchase and will definitely tell others of my experience.

SeanM

Apr 2, 2013

They worked with me for sometime...made me comfortable and helped me a ton... I showed up with a problem and they found a solution. I am very happy with my purchase. I came to buy used and was able to get a new vehicle. Thanks Apple!!

Steveros

Apr 2, 2013

Good job, apple ford was the right dealer for me .

Art Cooke

Apr 1, 2013

Buying a new car from Apple Ford was a good experience for me

Tim from Gwynn Oak

Apr 1, 2013

Apple Ford has live up to its excellent reviews. Neville followed up with me over a 2 week period of time after my initial test drive. He knew the price that I needed to pay for the 2009 Taurus and worked the deal accordingly---he made it happen. Spencer in Finance was courteous and explained the additional warranties I could buy but no pressure. The facility was clean, everyone was courteous and Dave in Service gave me some info re: the car's key code after I arrived home. I would recommend Apple Ford to anyone in the market for a new or used vehicle.

Jaybird100

Mar 30, 2013

Good follow through by Bob over 4 months of waiting for the new MKZ to be available. Impressed by your Customer for life program. good approach. Disappointed that the original Costco pricing offered in August towards MKZ was withdrawn when cars were finally available.

Abeacham

Mar 29, 2013

So smart, amazing and a pleasure to work with. Had a problem with back seat and Curtis fixed it as soon as I brought it in. No waiting or leaving my car overnight or for the day.

seank

Mar 28, 2013

Everyone I worked with at Apple Ford during my purchase was amazing. I would highly recommend them to all my friends and family.

Jfinn

Mar 28, 2013

Overall good experience. Customer service/sales person was great. Good number of vehicles to choose from. Not 100 happy with the "no haggle price" that ended up not being the real price, and the paperwork took forever. Despite those two drawbacks, overall experience was positive, and I would buy there again.

bucky

Mar 27, 2013

The salesman Will Molloy was great .we got a good deal on the car

Milee425

Mar 25, 2013

Curtis Ford was awesome!! I came in because I couldn't close my hood. Curtis promptly greeted me with a friendly hello and fixed my hood IMMEDIATELY! Her to my big problem into no problem. Thanks Curtis! I will return to Apple Ford due to the great service you gave me!

sch3fh33

Mar 24, 2013

Curtis Ford is absolutely FANTASTIC!!! He is always friendly and takes care to have all of the issues addressed in a very timely fashion. Apple Ford is excellent.

Ford Focus

Mar 24, 2013

Will Malloy was excellent, helpful and fair! Apple Ford worked hard to make buying a car a good experience. I trust them.

adonischristopher

Mar 22, 2013

I was very satisfied with the service I received at Apple Ford. Curtis Ford was very friendly, gave me great service, and kept me informed. I will happily come back to Apple Ford for all me service needs.

divan01

Mar 22, 2013

My experience with Apple was great! Curtis Ford ensured that all was handled in an equitable manner with my Lincoln warrantied part and service. Travelling out of state, you are not always sure you will get the level of service to which you are accustomed. Curtis was professional, helpful, friendly, and a pleasure to work with.

drager

Mar 19, 2013

I've been to many car dealers in my life and you are probably the only one that i have been to where everyone is so down to earth and seemed to be your friend. that makes a big difference. my grandson already has said he will buy his next car from your dealership. he loves your reward program. also, he loves mustangs. thank you

Bob, truck enthusiast

Mar 19, 2013

Vision Technology purchased 2 F-150 XL Pick Ups from Apple within a 2 week period of time. Apple worked with us on trade in & price & swift speed of processing. Joe Judge gathered the information & James Koser made the deals happen. Apple was much easier & more friendly than Bob Bell wich is closer to Vision. Very difficult to get hold of a truck salesman at Bob Bell.

Patsy

Mar 18, 2013

This experience was the best ever. I thought I was going to purchase by leased car but I left with a 2012 demo. This demo is my dream car. Everyone was professional from the receptionist, salesperson, manager, and the finance person. No one was pushy or forceful allowed me time to decide what I needed to do after getting some excellent advice from manager, Mr. Tony. I will recommend this dealership to all of my friends and family. I am still telling everyone about this new experience when purchasing a car.

BillY

Mar 18, 2013

Everyone was very helpfull esspetially the salesman

skerzel

Mar 18, 2013

friendly staff who know the vehicles. easy to deal with.

jimbo

Mar 15, 2013

Transaction went smoothly...was satisfied with deal agreed to.

Blessed

Mar 14, 2013

Everyone was nice & gave a person time to look at and find the car they wanted. i must say i had a great buying experience. the sales person Joe Judge & Finance Mgr. Tim. are Amazing people. I would recommend Apple Ford for your car needs. service is Awesome i came in on thurs just before 10: am to install the back up Camera and about an hour & 1/2 my car was ready. thank you

Family of four

Mar 14, 2013

We had a great experience buying a new Ford Explorer from this dealership. I would highly recommend their services.

greek1969

Mar 13, 2013

I was very impressed with the customer service. I was the finance part was faster. I was paying cash and I was there for 2 hrs. I was not happy about that but the sales person was very helpful. I will buy my next car from them.

New buyer

Mar 12, 2013

This is my first new car I had bought and it was easier than I thought. Everyone was helpful and informative.

13 ford f150 fX4

Mar 11, 2013

I went in to a couple dealers to look at trucks, and there was not another dealer like Apple ford! I went to one dealer in Baltimore, 3 times and walked around for about a half hour looking at the trucks waiting for someone to come out and greet me and no one ever did! They had the truck in the color I wanted, and was ready to buy, but since their customer service was bad I luckily ended up going to Apple ford. I showed and was greeted within seconds of driving into the dealer and was offered a test drive, beverages, and an awesome price and finance offer! Out of 5 dealers I visited in the Baltimore area I would definitely suggest Apple ford of Columbia!!!!! This is a legit review, I just purchased this Saturday march 9, 2013!! Ask for Burnie!

Car buyer

Mar 10, 2013

This is the second time I have bought from Apple Ford. They are quick and courteous. I will not go anywhere else.

pestikas

Mar 4, 2013

TriState Collison Center replaced my front bumber and then handed off the "wind noise" problem to Curtis stating it was a recalled windshield issue. Curtis picked up my car, diagnosed the problem and coordinated a time of repair working with my schedule to close this issue. He went above and beyond to provide excellent customer service. He is the reason why I will be back to Apple Ford for any additional service or scheduled maintenance for my Explorer. v/r,Rachelle Pestikas

Flat top

Mar 4, 2013

How was very happy with Apple Ford in the recent purchase of my 2013 Ford Super Duty. the staff was friendly and there seemed to be no pressure we actually look vehicles for 2 weekends at the same dealership. Bernie my salesman was on the ball and made everything happen he said he was going to! Tim in the finance department I feel did a very favorable and fair job with what he had to work with to get us the best deal possible! my vehicle spotless when I receive it! considering it was parked in the mud an grass after a heavy rain! Very happy with Apple Ford!

Hybrid Hunter

Mar 2, 2013

We really wanted a Ford Fusion Hybrid. We test drove one and loved it but decided that the ones on the lot were a bit out if our price range. Our sales associate Dan Colbert and his manager Tony Esters made it work with our price point and trade in. The staff were incredibly courteous. We were greeted by Carlos Ajavon who brought us over to Dan when we arrived. Dan and Tony then really listened to what we wanted and made it happen. We couldn't be happier with the experience. We were also very impressed with our experience in the finance department with James Thomas who was efficient and helpful and answered all of our questions. How often do you enjoy sign loan paperwork? Well we did. Dan then set us up in the vehicle before we left, making sure we understood the SYNC system even though it was quite late at night by this point. We are also very excited about the free oil changes and car washes for life! We would whole heartlessly recommend this dealer to a friend and will return if possible for our next car purchase.

stephanieschroeder9

Mar 1, 2013

a few years ago i was not happy with ford at all and i believe they knew i had a bad experience. when i had to use them this time they bent over backwards to make sure things were done right for me. curtis was very attentive, patient and professional, i probably wouldn't have had the bad experience if he had been there last time. i only wish their shuttle drivers would be more helpful when there is a mom with a baby, carseat, diaper bag, purse and stroller.

Tech Queen

Mar 1, 2013

The entire process of purchasing my new Ford Escape was seamless and positive. My salesperson, Justin King, went "above and beyond" to identify my needs and make sure I saw cars that would please me. He answered every question fully. The rest of the team was professional yet friendly, again working to meet my needs. I have never had a better car buying experience.

cmkkjk

Feb 28, 2013

Every time i go to Apple Ford's service department i am treated with courtesy and outstanding customer service, Typically i work with Allan Schwartzman in the quick lane dept, Without fail, my vehicle is turned around in an expedient manner and necessary work is performed in a timely manner. The required service is explainded and i have never been upsold or talked into having any work done that was not needed/required. So a huge thank you to Allan for his continued courtesy, honesty and assistance. Today my vehicle required repair to the high pressure power steering hose, On today's particular repair I worked with Curtis Ford. When repairs were completed, unforseen extended warranty issues arose. Without hesitation Curtis jumped to action. He made sure that the repairs were covered the result being a savings of several hundred dollars to me. When i thanked him he explained he was. " just doing the right thing"How refreshing and what a great and positive experience!!!!!!!!, I wish other service providers i dealt with on a daily basis shared his integrity,ethics, caring and empathy for the customer that Curtis exhibited, A huge thank you to Curtis Ford. When it comes to where to take my Ford Expedition in for service I literally have unlimited choices. i dont have to take it to the dealer, But because of the outstanding service and fair treatment i recieve i am loyal to Apple Ford. I bring my Ford to Apple because of the people there. People like Allan and Curtis. I buy Ford and Lincoln vehicles for the very same reason. Keep up the great attititude and excellent treatment - Its Greatly Appreciated! Sincereyly, Craig Kadamian

ichalabi

Feb 28, 2013

It was early in the morning of 2/16/13, when Joe responded to my earlier e-mail. I told him I am coming for a visit and possibly driving an explorer. He immediately showed his pleasure with conversation. After we met with Joe, we found him very pleasant, knowlegeable about the car we intended to buy/lease. After a short drive, we decided to lease the explorer and from there Joe spearheaded the process and made it so smooth and pleasant, that he made us friends for life with him and apple ford too. He was able to explain all details of new technology and actually setting it up for us while we were there. The entire process was so pleasant that we forgot how much time we spent there.Thanks Joe Izzat Chalabi

Balto

Feb 27, 2013

Everything was great! Ed, James and Teresa were awesome

jlovejoy

Feb 21, 2013

Apple Ford provided an extremely pleasant buying experience. The sales team was very professional, polite and knowledgeable. They were patient, answering our questions in detail without creating a pressured environment. They facilitated an excellent financing plan, and they provided a great orientation to the vehicle after purchase. I was particularly impressed with Will Malloy, our salesman, who worked hard to negotiate a great deal that left us a satisfied customer. I would recommend Apple Ford to my friends and associates and direct them to Will if they want a top professional to assist them.

dude5215

Feb 21, 2013

Started dealings with internet sales via email. Set an appointment next day. Smoothest vehicle purchase and financing I have ever done. I would highly recommend Apple Ford to anyone.

Happy

Feb 21, 2013

Initially I was put off as I kept calling to get directions to get to the dealership and phone kept getting disconnected. However, once I got there, both times the staff was easy-going, informative and answered all questions honestly.

seanF150

Feb 20, 2013

Purchasing my car from Apple Ford was a great buying experience. Will and I discussed the vehicle over the phone in great detail. I went in for a test drive, worked out a few details and we settled on a price within 5 minutes. I had already shopped around and Apple already had the best price around. The customer service and financing teams were great to work with. I have bought several new and used vehicles and this was by far the easiest purchasing experience. I've also purchased cars from CarMax due to the perceived ease of buying, but working with Will was easier and he was the most knowledgeable sales associate I've dealt with. Finally the after purchase service of free oil changes, car washes and tire rotations sealed everything. Spending a couple of hours at Apple Ford had me drive off in a new F150 and completely satisfied. I highly recommend working with Will Malloy!

eroberson

Feb 20, 2013

Neville Dick was one of the nicest car salesman we've ever dealt with.

pam1007

Feb 19, 2013

We bought a new Ford F150XL from Will Malloy and could not have been happier. We got honest, straight forward information not to mention a great price. The preliminary exchange of e-mails lent itself to the wonderful experience at the dealership. It was a no surprises, straight forward purchase with both sides happy with the deal. From the moment we walked in we felt welcome and at ease. Will gave us the keys for a test drive and walked us through the deal and the preliminary paperwork and he made sure that everything was as we had discussed and to our satisfaction. Then we moved on to the Finance Manager, Tim Colbert, where he went through a pile of forms in a minimum amount of time and he saved us some additional cash. The entire process took under three hours and this included prepping the car for our departure. Thanks to Will & Tim this was the best car buying experience we've ever had.

Dori2013

Feb 19, 2013

Apple Ford restored my hope/faith in purchsing a new car.

First time Ford Buyer

Feb 19, 2013

I have purchased my first American brand car with the 2013 Ford Fusion, and bought a more luxurious hybrid at a resonable price. Not to mention, Apple Ford made this all possible. Joseph Lopez is the person to see at the dealership. You have to experience it yourself to realize how easy the buying process was without the haggling.

dedinbugh

Feb 17, 2013

I recently chose to bring my Lincoln Aviator in for service at Apple Ford due to satisfactory service needs being met in the past. I contacted Curtis Ford (Service Advisor) and he was professional and responsive. My SUV maintenance issue was resolved in an expedient manner and most importantly an honest manner displayed by Curtis and Bruce (ASE Mechanic). Admittedly, my expecations were exceeded. I would highly recommend this dealership to meet your Lincoln and Ford service needs largely because of my positive experience with these two representatives of Apple Ford Columbia, MD.

Don 't have one

Feb 16, 2013

Everyone was friendly, customer oriented and actually fun to be with. I felt I got a good deal and I really love my new car.

Karin

Feb 14, 2013

I am grateful for the excellent service I recieved at Apple. Bernie was great to work with as was the rest of the staff.

New Car Buyer

Feb 13, 2013

An outstanding car buying experience from beginning to end! Joe Judge was quick to respond to my internet requests, answered all my questions at the dealer, and walked me through special ordering my new Ford Edge. Finance manager, James, was able to get an outstanding loan for my purchase.

IBGARR51

Feb 12, 2013

I was undecided about which car to purchase I had a set price and the salesman helped me pick out a car that was perfect for me. It was exactly what I wanted and with the discount I was able to purchase it. I was not under any kind of pressure to purchase a car and felt totally relaxed. I've been to car dealerships in the past where the staff was really agressive and had me not wanting to ever purchase a car again. But not at Apple Ford the staff was NOT aggressive, very pleasant, and the prices were great. I was able to purchase a SUV. I would recommend Apple Ford to anyone. I think they are the best.

bonjovi fan

Feb 11, 2013

This was my first experience with a Ford dealership (I've only owned GM products). My salesperson was Marcus. I can't say enough about Marcus. His was so personable, professional and definitely new his Fords. He described the Explorer from bumper to bumper. He answer my questions with great patience (I must have asked 100 questions). He took the time to explain the difference between leasing and buying a new car. Again, answering my questions. I feel very secure with my purchase (although its only been 2 days).

swright79

Feb 10, 2013

Great experience. Nice and knowledge team to work with. Exceptional service and professionalism. They had my interests in mind as we moved through the process.

oxenridr

Feb 5, 2013

We came to the dealership to look at the Fusions. Our salesman, Justin King, was very knowledgable and friendly. He stayed with us thru the entire long process of buying our vehichles (we also purchased an Escape that day).

Family Man

Feb 4, 2013

Had a great buying experience at Apple Ford. The customer service was great. Our salesperson worked with us to get the best deal for the best price.

MzTwink

Feb 1, 2013

Took my car in for a diagnostic check up, and from start to finish Mr. Ford provided first class customer service. No doubt about it, Mr. Ford's service has definitely made me a customer for life.

Gleeson

Jan 31, 2013

The dealership was very neat and the salesman was very knowledgeable. They had a large stock to choose from and were very professional throughout the entire process. I own a contacting company and have been considering purchasing the new Ford Transit and plan to buy from Apple Ford.

klavish

Jan 30, 2013

The price we got was great. Bernie worked extremely hard to get us both a price we liked and a car that would fit our needs.

Truckie

Jan 29, 2013

Stanley, as well as all of the staff, was a pleasure to do business with. He was polite and answered all of my questions. The buying process was easy and I felt no pressure. I will be a repeat customer of Stanley and Apple Ford.

vjcirasole

Jan 28, 2013

We couldn't be more pleased with our experience with Apple Ford, but even better was our salesperson, Rob. While we did our homework when it came to the car we wanted, Rob was very helpful, friendly and the Rebates with Costco and Ford made the purchase easier. Would recommend Apple and especially Rob to friends interested in Ford products. Thanks.

Ford Man

Jan 28, 2013

The overall experience was outstanding. Our sales person, Marcus Heflin, was extremely professional, quick, direct and made the entire process easy. Would absolutely recommend him and Apple Ford for any new\used car needs in the future.

RayGrimmon

Jan 20, 2013

workmanship on repair of molding on doors was/is faulty..glue did not hold!Service as usual timely, friendly and helpful. Suttle service and wifi are of great help as well

Kml114

Jan 20, 2013

Thank you for making my car buying experience an enjoyable and unstressful experience. I didn't feel pressured and everyone I came into contact with was helpful and pleasant.

Gilbert

Jan 20, 2013

The saleperson was great to work with and all my question we're awser.They cover all mychoose for paying for the truck they cover all my service option

Eric lin

Jan 17, 2013

Excellent!!! This dealer is pretty good! Everything is good!!!!!!! Excellent!!!Excellent!!!Excellent!!!

smir92000

Jan 15, 2013

My entire car buying experience with William and the entire staff at Apple Ford was great. Although it was late in the evening everyone worked quickly and efficiently through out the entire process.

bmore47

Jan 15, 2013

Will I first of all I would like to thank both Will and Bernie for an outstanding job. Apple Ford and Ford should be glad to have them. I would recommend this to top Salesman to everyone that I know that is in search of a new car. Two great Employees !

jamesev

Jan 15, 2013

My sales consultant, Will, was great to work with. I am very busy with a full-time job and evening law school, so his willingness to work with me on finding the right vehicle via email throughout the week led to an efficient purchase that same weekend. He and his colleagues were professional and made the lengthy processing less daunting. Bernie set up a great test drive while Will was finishing up with another customer. Lindsey provided a very fair, informative overview of some additional options for the vehicle. Finally, Tim was able to set me up with a great warranty, set up my title and registration, and work to get my PenFed loan in place. I love my brand new 2013 Ford Fusion, especially with the aggressive price Apple Ford was able to offer me.

Erlandson

Jan 13, 2013

Robert was very attentive throughout the sales process and contacted us with a vehicle that turned out to be a great match for our requirements. Additionally, he make considerable effort to ensure we understood the vehicle's numerous features and accessories. We would have no difficulty recommending Robert to our friends. muffy & Clark Erlandson

Kyoung92

Jan 11, 2013

Exceptionally costumer service and an overall great experience. Wouldn't have bought my first car anywhere else. With their costumer for life deal there is no reason to go anywhere else.

true_facts

Jan 9, 2013

I thought I had the best deal possible or they made it appear that way.. till you sat down to discuss the final deal. I was prepared with all the paper work and went to the dealer to buy the car. The keep in touch with you constantly promising you great prices, but in the end you are basically screwed !!The called me and offered me an unbeatable price for Focus and when I went in to buy the car, the dealer refused that he even made that offer over the phone. I was shocked and he tried to convince me that he had not called me with those numbers. Okay so I asked him keeping in mind the Customer for Life option so potentially it is a lot of saving over time, but they screwed me over again with monthly payments that don't make sense. First they checked my Credit and offered me lower rate and said we can in fact for your credit work 0.5% lower than what we have quoted now. And what was it when we went to work out the deal 2% more than what they had quoted the first time we went to inquire. I am totally disappointed with the way they handled it. I guess, they just did not want to sell the vehicle to us. This is not customer service, this is customer kick out. Terrible feeling, when you think you are getting a car today and then get screwed all over.

rl79

Jan 3, 2013

Bought my 3rd F150 from Will yesterday. No haggling or games and the price was right. I couldn't be happier with my experience. Tim in the finance office was great, too. The entire process was fast and pleasant. You will be hard pressed to find a better duo to buy a vehicle from.

No nickname

Jan 3, 2013

I would like to commend Apple Ford on the high quality personnel they employ. Mr. Malloy made sure that all of our questions were answered immediately and was what I believe te key to a very smooth and uneventful process of purchasing a car. I ahve purchased numerous cars and can not think of one that went this well. I did have a minor issue with the slip in delivery dates but that was not the dealers fault. Nice job to all. Thank you.

Happy Customer

Jan 2, 2013

The staff was more than helpful and made buying a new car a smooth and easy process.

dianatull

Dec 29, 2012

Everyone was very friendly - sales, financing, etc. We were offered a price we could accept, and we love our new F-150 Lariat! Thank you.

AppleFan

Dec 29, 2012

From the first email from Will to the last stroke of the pen with Tim our experience with Apple Ford was beyond ourexpectations. We are now customers for life!

kathleen.morganlloyd

Dec 28, 2012

Excellent experience from The first email from Will to signing the last form with Tim (and Teresa in the middle!). I will be buying from Apple again even though it is aover a 30 mile ride for us. We highly recommend them.

textile

Dec 28, 2012

If you ever need service for your car, go see Curtis Ford.... I cant say this enough. I bought the car from apple ford and had quite a bit of trouble with the sales department. So I was a bit apprehensive when I had a rattle I took it to the service department and they set me up with Curtis Ford. Let me state that you cant ask for a better experience. His customer service was top notch. When he called me to update me to the status of my car I didnt feel like i was dealing with someone from the dealership I felt like i was talking to a friend who genuinely cared about both me and my car. There was several times where he sent it back because it wasnt right and if it didnt meet his high standards then it was unacceptable. When i did get my car back it had been detailed and looked down right amazing. Who would have thought that not having your car could be a pleasurable experience? Thanks to the fine customer service i received I must say for me it was.

wilson.r

Dec 27, 2012

Best internet pricing. Will Malloy was great and responsive to emails. Price as a percentage of MPSR was less than other dealers. Upsale for rust and extended warranty was unexpected expense but handled fine.

Escape

Dec 27, 2012

Will Malloy was great. Internet pricing was less than other dealers.

jrrobinson59

Dec 23, 2012

Our experience with Apple Ford was terrific. Will Malloy was very helpful in reviewing the vehicles with us and suggesting we check out the Escape. Will very quickly located and procured the Escape that we purchased. The entire Apple Ford Team got us through the purchasing process quickly. This is the 2nd vehicle that we have purchased through Apple Ford and we are very pleased with the vehicles and the dealership. Thank you.

sclipp

Dec 23, 2012

We have been customers of Apple Ford for a very long time. I currently have a 2010 Ford F150 that I purchased from Will and I just recently purchased a 2013 Ford Focus from Will. Last Year my daughter traded her Mazda Speed3 in on a new Ford Explorer and she loves it. My husband just purchased a new 2013 Ford Focus from Will as well. We will always deal with Will when we need to purchase a vehicle.

KeithHawks

Dec 21, 2012

We had a great experience buying our new Ford C-Max. Will was very helpful and allowed us to see several variations of the C-Max while aiding us in making the best decision for our needs. I'm very happy with my purchase and the experience that Will, Tim and the staff at Apple ford provided.

dave10carol09

Dec 17, 2012

Thank you Apple Ford and Will Malloy for making this car buying experience the best my husband and I have ever had. The price I was given on the internet was the exact price and not a penny more when we arrived at the dealership to buy our Ford Edge. No one tried to sell us something we did not want...WOW. We will buy our future cars at Apple Ford and have already shared our experience with some of our friends. I would like to add that we went to several Ford dealerships before finding our way to Apple...so I feel we can say, if you buy your Ford somewhere else, you'll pay too much. Thank you, Dave & Carol R.

Concrete

Dec 17, 2012

We have purchased trucks from Apple Ford in the past. They have a reputation for quality service and vehicle selection. I stopped by on Saturday 12-15-12 to browse the truck inventory. My intent at the time was only to browse. I was approached by your sales rep Bernie who asked if he could assist. Shortly afterward, I'm driving home with a new 2013 Ford F-150.

Happy Customer

Dec 14, 2012

The sales experience was terrific. My salesman was low key and not pushy. He listened to me and made sure that he knew exactly what I wanted. The dealership did not have the exact vehicle I wanted, but the salesman worked hard to find one in another dealership and obtained it as quickly as possible. Everyone at the dealership was very nice and solicitous. I would recommend it highly.

Joseph Waldman

Dec 13, 2012

As a first-time car buyer, Joe, Spencer, Scott, and Chip made the process really quick and easy. I found exactly the car I was looking for and I got a fantastic deal on it.

R & D Construction inc

Dec 13, 2012

Great dealer good people I recommend everybody to go there

I only buy used

Dec 10, 2012

What a pleasure! I bought a 2011 Lincoln MKS from Mike Thomas. No pressure, incredibly knowledgeable about all cars, obviously knows his business. Spoke with me several times on the phone before I made the trip to the dealership. Answered every question & if he didn't have the answer he obtained it in a matter of seconds. I've bought (& sold) over 30 personal cars. I like a good deal. I felt like I got a great deal. It's in mint condition & certified. Mike is by far the best sales associate I've ever worked with. I'll be back for my next car.

Hicks13

Dec 8, 2012

I appreciated the fowardness and willingness to explain what was wrong with my car. I was also kept informed regarding the status of my vehicle.

steve

Dec 7, 2012

Will did a fantastic job ordering my new truck and walking me through the whole process.

aybecee6

Dec 3, 2012

Buying my car from Apple Ford was a great experience, but service there hasn't always been the smoothest. That said, I had an excellent experience with Curtis Ford for a mirror replacement this time around and working with him makes me considerably less hesitant to go back for future work that could just as easily be handled by good year.

business women

Dec 3, 2012

everything start to finish was all awesome i have no issues

Stamp1130

Dec 2, 2012

I was thoroughly impressed with Apple Ford. Stanley Liu was very helpful, and made my purchase very smooth. Everyone at Apple Ford makes you feel at home and completely comfortable. That was by far the best experience that I have had in purchasing a vehicle, and this is the 5th vehicle that I have purchased. I will ALWAYS go to Apple Ford to purchase my vehicles.

dawnleerubin

Nov 26, 2012

Everyone was great, but Bob was a total star. He convinced me to buy American, which I have not ever done! I'm thrilled with my new purchase.

dance mom

Nov 26, 2012

The staff was very professional and provided excellent service through the whole car buying process

fchen

Nov 22, 2012

Bernie was very helpful and not too pushing. He was very good at both technical and sale. His explanation is very detailed but not confusing.

New Escape Owner

Nov 21, 2012

After reviewing cars online, I found that many of the best cars that I wanted to see were located at Apple Ford. When I walked in I found that they have a great lifetime support program to all buyers. I also had a large selections of vehicles to review.

cpiel

Nov 20, 2012

We love our 2011 Explorer, but have had several unusual problems with the MyFord Touch and Synch systems. Our Apple Ford service experience in dealing with these issues has been outstanding.Most recently, I brought the car in without an appointment because we had hit a curb and one of the tires had a cut in the sidewall. There was also a recall campaign on the car. CURTIS FORD helped me out, got the recall done, and had the tire inspected, all in less time than expected. Of course, they could easily have told me the tire was unsafe, and I would have bought a new tire from the dealership. Instead, the inspector said the tire would pass state inspection and was safe to drive on. I was pleasantly shocked - these people have shown integrity in dealing with both my Ford Explorers.I would certainly recommend the Apple Ford service department.

pjmshea

Nov 20, 2012

Very professional, responsive, and tentative to my needs. I finally bought a car I really wanted and they help me find it and gave me a great price.

Kacyschloop

Nov 19, 2012

This is our 4th vehicle we have bought from Apple. Each time we go back I am more impressed! And I love my 2013 Explorer

Cajun Edge

Nov 19, 2012

Had the pleasure of making a purchase on a 2013 Ford Edge Limited. We were extremely satisfied with the entire process.

ddcar99

Nov 19, 2012

Our experience with Apple Ford was first rate. Our salesman Tom Greene was friendly, helpful, and knowledgeable. I would recommend this dealer to anyone in the Baltimore/DC Metro area.

sheba

Nov 18, 2012

I was very happy with the sale agent and the gentalman that did my paper work. Thankyou Clennetta Smith

kayman83

Nov 17, 2012

Great experience. bought Escape #1 on Monday, then was so happy with deal and vehicle bought Escape #2 on Friday. Joe Judge and James Thomas were super

Richard

Nov 14, 2012

Salesman was excellent! He was knowledgeable,thorough, helpful, and very considerate.

flightdoc

Nov 13, 2012

Curtis Ford went out of his way to make sure that my vehicle's factory installed navigation based communication system was fully operational by summoning the appropriate installation technicians in a timely manner, and then following up with the phone service tech-support operator to confirm we had everything installed and cross-checked operationally correct. Supporting him with this recommendation is not only the right thing to do, but a real pleasure. GREAT FOLKS at APPLE FORD... our 2d Vehicle with them. Can't get any better.

MarkD

Nov 12, 2012

I was very impressed by Bob Koser at Apple Ford. He traded a car with another dealership 250 miles away and got exactly the car I wanted.

lionchiild

Nov 12, 2012

i came in thinking about buying in texas but Justin King helped me out and i bought the same day.

cbaywolf

Nov 12, 2012

I appreciated that Stanley was responsive via email in answering my questions when I wasn't quite ready to talk about a specific vehicle with someone. He was definitely willing to look the vehicle over, and address the issues that needed to be taken care of since it was "pre-owned". I liked the fact that he allowed me to drive it over to my house to show the family the first night I stopped by- it definitely made a good first impression. We first saw the vehicle on www.cars.com- and we were looking for only certified pre-owned vehicles.I originally said that I needed a vehicle with a tow-hitch, and I appreciate the fact that we were able to work it into the deal since that was definitely a sticking point with the car we needed. One of the big factors in our decision was the free oil service for life, as well as the car wash service. We were pretty much split between this vehicle and one other at Carmax, and this probably made the difference (along with adding the tow-hitch which was a requirement for us). I guess another factor was that the vehicle be certified- otherwise we would have not made the purchase without the year "certified" warranty.I liked the attitudes of Theresa and Jim (James?) Thomas- they were nice to work with after a long day. Hopefully the high degree of professionalism and service will continue from this point forward now that we've made the purchase. I probably should have waited until the mechanical issue on the rear seat is resolved, but I'm expecting it should get taken care of after our visit on Tuesday.

Twit 54

Nov 10, 2012

I neede a new car in a hurry and knew I wanted to go back to Apple Ford. I was in and out quickly and they answered all of my questions and treated me with respect at all times. I would recommend this Dealership to everyone.

Looking4more

Nov 9, 2012

I went to test drive a car. The salesman was rude. He refused to let me test drive the car when I wouldn't give him to enter personal identifiable information about me in the computer. I offered him my drivers license and told him he could make a copy of it while I went for a test drive, but that wasn't good enough for him. He turned and said there was nothing else he could do for me. I tried to explain to him that I wanted to protect my personal identifiable information, but he didn't care. I went to another dealership and they let me test drive the car without any problems.

RodW

Nov 8, 2012

Daniel was very patient with me as I had a hard decision to make. He was proffessional and had a geniune caring aspect about him. Your manager though could use better people skills. He likes to talk over people.

Spaceman

Oct 29, 2012

I recently purchased a 2013 Ford Focus at Apple Ford and was pleased with the experience. We went in thinking of certain cars, but when we waffled and changed our minds, our salesman, Gary, was both patient and helpful and let us take our time. We bought late on a Saturday and the process went well past the closing time (7:00 pm) for the dealership, but the staff was still willing to listen to our questions even though they most likely had been there all day. I appreciate the time they took to help us out and I would come back again to purchase another car.

mrfienberg

Oct 28, 2012

Very happy. Nice, clean dealership. Marcus nice. No preasure. Finance offered lower rate than I brought with me. 2013 Ford Fusion is a great car.

Escape

Oct 26, 2012

Jut purchased a new Escape. Bernie the salesman was super and very helpful. The process was very long however going from office to office and one pitch after another but that seems to be standard fare for car buying.

JoiesMom

Oct 25, 2012

Bernie was a great salesman! I appreciate all the people that stayed late to execute the very late delivery of my vehicle. I lnow I was the last customer out the door at about 10:45. And even at that time, Bernie was willing to help set up my sync, as tired as we both were. Great atmosphere, nice reps, anbd fairly smooth financing made me a customer for LIFE!

colegial23

Oct 25, 2012

Superb service! my wife and I are very pleased with the hard work and interest they put to satisfy us as a customer. I highly recommend this dealership to buy a vehicle from. Thanks Francisco and Spencer

jillgoodman

Oct 24, 2012

I emailed ahead of time and Bernie was prepared for us when we arrived. The whole sale took about 4 hours - which is a semi-reasonable amount of time to secure financing and drive away with a new car. i'm satisfied.

sporta

Oct 23, 2012

Bernie and the gang did a great job selling and prepping my new Lincoln MKX! All were very professiona, answered all my questions in a timely manner, l and saw to my every needs. I'm excited to buy a new Lincoln from Apple Ford and to be able to use all the free services they offer their customers.

Ambre

Oct 23, 2012

This was my first experience purchasing a new vehicle. Everyone was wonderful, polite and helpful. I look forward to a life long relationship with Apple Ford.

Shadowman

Oct 22, 2012

The Service at Apple Ford in Columbia, Md were very helpful and courteous. They catered to my needs.I am confident that I received a good deal on my purchase. The vehicle was clean and everything was as advertised.

BCinBMore

Oct 22, 2012

I purchased my first new vehicle in over a decade. I was thoroughly impressed with my sales consultant, Rob Denell, at Apple Ford. He was professional, competent, patient and made the purchase of my 2013 Ford Escape absolutely pain-free. Rob guided me through all the features of the Ford Escape during the test drive and after the purchase was made. I received a great deal on my trade-in and was able to take advantage of the rebates and specials. I look forward to many years of a great relationship with Apple Ford.

Jjjjjjjjjj

Oct 21, 2012

American car, quality and no government bailout! Sweet

brenda.metcalf.58

Oct 17, 2012

I placed a review back in August on how horrible my experience had been with Apple on buying my certified pre-owned Flex. Despite this, they did make things right. I ended up having a meeting with the president of the dealership, Chip Doetsch. He was genuinely concerned about my situation and addressed all of my concerns. He also made me totally comfortable in continuing my relationship with Apple. My car is running great and I love it so much that I don't ever plan on selling or trading it in ever.Thank you so much chip! I greatly appreciate your time, professionalism, and genuineness.

JimButton

Oct 16, 2012

Apple Ford has a great service department. Service is the chief reason I return. Wanda is an excellent sales person. This is the second vehicle I have purchased at Apple and Wanda handled both sales.

Cabrina.marco

Oct 12, 2012

Awesome place and experience. I would come back to buy in the future. Everyone was nice and made the buying experience great. Love Stanly and the finance dude BIG J Thomas. Great job!

cm15273

Oct 12, 2012

This is my second purchase from Apple Ford, and I can honestly say that, as a single female, both the sales and service staff here treat me with respect and talk to me like a repeat customer (rather than "talking down" to me like other dealerships I have visited in the past month). The buying experience was fast, hassle-free, and professional. Russ was VERY easy to talk to, made sure I was confident that all my questions had been answered, and that I was happy with my purchase. A word of advice to anyone in the market for a vehicle: go see Russ at Apple Ford! I wouldn't recommend any other dealership in the area. Thanks for another great purchasing experience!

ethan.dietrich

Oct 10, 2012

Dave Eichorn called me to get my car serviced after my complain. They put me in a rental as it took a day to replace the right LCA due to squeaking and creaking. All went well and the service was excellent. Thanks.

novreske

Oct 9, 2012

Enjoy working with apple ford, I was had poor cerdit they made it work with my budjext at fair rate for the car we wanted

Xsf421

Oct 5, 2012

Rob was very friendly and helpful while looking at my Fiesta. He responded to my emails quickly, and gave me any of the information I needed, including A-plan pricing.

nledbetter

Oct 5, 2012

Amazing. Awesome. Class act,everyone at dealership. Wouldn't go anywhere else.. they always take ok excellent care of me.....will not go anywhere else.

james.ratsch

Oct 4, 2012

From start to finish, Apple Ford was top notch. My two previous Ford purchases were through another local competitor, Bob Bell. I was in the market for a new GT500, and after spending over 100,000 at Bob Bell, they still wanted to charge me a big markup (ADM) on the vehicle (special order). Apple, on the other hand, was fair up front, from the beginning, and did not charge me a ridiculous markup. Granted, many dealers do charge ADM on this vehicle, but there are those that don't and that are actually trying to earn your continued business.The order process was lengthy, almost 5 months, but this has nothing to do with the dealer - it depends upon Ford's build schedules. During that time, my salesman, Tom Greene was absolutely top notch in keeping in touch, listening to my frequent questions and requests, and especially when the car finally arrived, he was extremely accomodating. For this type of vehicle, that type of treatment really makes a big difference.I don't think I've had a smoother buying process. Apple was able to beat my requested rate (which I thought would be tough to do), and both Theresa Volz and Curtis Ford were both very helpful and professional in wrapping up the paperwork.I don't often take the time to write reviews, but I felt that these folks really deserved credit for such a good buying experience.Whether in the market for a special order, or an in stock purchase, I'd highly recommend you check with Apple Ford first!

jmiles1206

Oct 3, 2012

This was my very first time buying a new car and I was worried that I wouldn't get approved due to lack of credit. Will Malloy sat down with me and did everything he could to get me in my first brand-new car. After a few "no's" from different banks, Will and Lee found a bank to finance my new car. I was beyond excited that they were able to help me. Will Malloy worked with me from the beginning to the end of my purchase. He really made this an enjoyable experience for me. I will highly recommend anyone in search of a vehicle, to contact Will Malloy at Apple Ford, Columbia. I will tell everyone about my wonderful experience and hope to send new business to Mr. William Malloy of Apple Ford, Columbia. Thank you so very much!!!!!

zecky

Oct 2, 2012

Overall okay experience. The Taurus SHO is a car I always wanted but couldn't afford,so having this 2010 come up in this price range was great. I was a little disappointed the ad on the internet said it came with a backup camera and it had none. I thought maybe a little more time could have been spent on going over the technology on this car while I was waiting for the financing. I got the manual out to figure out how to open the gas lid,I thought maybe there was a button I needed to push.HA HA

szacm1

Sep 28, 2012

I live in New Jersey but I kept hearing how great Apple Ford was, so I called and spoke with my salesman, Bernie Zetlmeisl, who was fantastic. From start to finish, it was a smooth transaction. Bernie located the exact vehicle that I wanted and at a great price! I have always had Ford Trucks, I will definitely go back to Bernie at Apple Ford to buy my next truck! Thanks.

constancemckay

Sep 27, 2012

I had a very good experience at Apple Ford. Bernie Zetimeisl was very knowledgeable about the 2013 Ford Focus that I bought. He was thorough in his explanations and he expedited all paperwork within a minimum of time. I was satisfied with the price of the new car and the amount of trade-in on my 2007 Ford Focus. I also appreciated the thoroughness of Theresa Volz and James Thomas regarding protection packages and financial transactions. I would recommend Apple Ford to friends and associates.

akrgdr

Sep 27, 2012

Pleasant experience working with everyone at Apple Ford. They were helpful & friendly! No one rushed us. Definitely recommend Rob & John as sales reps! Great inventory selection!

jon.v.vliet

Sep 26, 2012

Great experience at Apple Ford. I went to several dealers before purchasing my new vehicle and Apple is the one that earned my business. They did a fantastic job all the way through. They treated me with respect and sold me my vehicle in as little time as possible. Bernie is the man! Thank You!

rh19513

Sep 23, 2012

I loved the whole experience at Apple ford. I was greeted quickly, given very kind and personable sale consultants, and met present people. I never felt like I was being tricked or scammed into anything. I felt like the dealership was clean and then staff really professional.

NCB Construction

Sep 21, 2012

Everyone involved with the purchase of our new Ford F150 truck was nice, friendly, and knew their job description. BUT, the 3 1/2 hours it took to purchase the truck after having spent previous time picking it out was out of control. We have puchased personally and for our construction company Ford products in the past, and none of them have taken this long.I tried to get information from Apple Ford before coming to the dealership about what we would need to start the process of purchasing the truck. I got one sheet of paper from Apple. The owner of the company and the construction superintendent (driver of the truck)arrived with everything Apple needed, insurance information, banking and credit information. I had even called ahead of time and told Apple the deal we wanted and the time we would be there. The owner and superintendent waited over an hour just to see the finance officer after they had to say No to all the extras from another person spending 30 minutes with her. The owners chose Apple Ford because it was convenient to their office and family and friends had purchase cars there. The driver of the truck lives closer to 2 or 3 other Ford dealers and had another truck on hold at one of them. I hope someone reads this and considers the problems with purchasing a new vehicle from Ford.

MJPerkins

Sep 18, 2012

We had yet another great experience at Apple Ford with Will Malloy(Salesman) and Tim Colbert(Finance). Will is very knowledgable and straight forward. He answered any and all questions we had. We are very satisfied with our experience with him and the other employees. In January of this year, we bought a 2012 Explorer and last week we bought a 2012 F-150 FX4. I strongly recommend this dealership, the experience is so easy and it's not like other dealerships. You feel no pressure to buy, and you're able to see their no haggle price online and usually it is better than any other price out there. We are 1 hour from the dealership and wouldn't buy anywhere else. The Customer for life program is originally what brought us in to the dealership,the wonderful atmosphere and great employees is what brought us back for our second vehicle. Vince Cowan assisted us while Will was busy with another customer. Vince was very nice and showed us different vehicles on the lot. Theresa was very nice and helpful in explaining additonal purchase options like LifeLock. We have a 17 month who was with us during this purchase and she made sure he was happy. James Koser called to make sure all was well with the purchase, the customer service here is honestly wonderful.

jallen11

Sep 18, 2012

I came in to look at Trucks and John Allen was very helpful in getting me in something that i was looking for. I was in and out pretty fast enjoyed my visit and would defenitely come back again.

daugelli

Sep 13, 2012

I had an overall pleasant experience with Apple Ford Lincoln and Will. There was no hassle, no nonsense, and most importantly no pressure. I got a feel immediately they were there to help me and the whole process was very stress free and fun. The sales and finance team were very professional, provided me with a great deal, and when I found out there was the Lifetime Customer Guarantee (oil changes, car washes, etc), that was just icing on the cake.I highly recommend Apple Ford and Will Malloy for anyone interested in a Ford vehicle.

tjones7

Sep 9, 2012

Very polite and comfortable environment. All questions were answered, and we never felt like we were being pushed into a purchase. The staff was wonderful. They all seemed happy and as if they enjoyed their work environment. We were encouraged to test the quality of their service...it never came close to being beat.

ctopher

Sep 5, 2012

I'm the kinda guy that does the research to know exactly want I want when purchasing a new vehicle and do not like to play the "games" sometimes involved with dealerships. Via e-mail John Allen connected with me in regards to a new F-250 I was looking for and treated me with a no pressure atmosphere and didn't push me to get more than exactly what I asked for. After several communications via phone/email I came in and we ordered my new truck! His price was great from the start and my local dealers couldn't touch it, did I mention I live in PA ? Tim Colbert was also great with the financing aspect and suggestions when I came in to finish everything off and pick it up. Definetly worth the drive for me !

Alirose

Sep 5, 2012

I loved working with Joe. He was very friendly, knowledgeable and the overall experience was really smooth. I would recommend Apple Ford and Joe to all my friends.

blabella

Sep 5, 2012

Absolutely Fantastic? Joe DiPasquale provided excellent customer service, he went above and beyond to make this a wonderful car buying experience. Joe was professional, courteous, and very knowledgeable about every detail of the 2013 Ford Escape that I was purchasing. He absolutely made this the best car sales experience I have ever had. I would highly recommend Joe DiPasquale & Apple Ford for your next car purchase. I have been "Customer for Life" since 1997.

JDRoy

Sep 2, 2012

I dealt with several people while purchasing my truck and they were all professional, courteous and very accommodating. I only gave the price a "good" because I expected to spend a little less but I'm definitely satisfied with my purchase and have no regrets. Will helped me out online and Bob was very helpful once I got in the dealership. Chad and the other young lady I dealt with were also very helpful and explained everything and answered all the questions I asked. I will definitely refer my friends and family to Apple Ford.

Murl

Sep 2, 2012

Russ Blummer was absolutely fantastic. He followed through on everything I requested and even returned phone calls on his day off. He always followed up on all commitments. I have never been more satisfied with any dealeship I have every dealt with.

Darthvader583

Sep 1, 2012

After choosing the vehicle that I wanted I recieved a price that was favorable from another dealer. My issue was with this other dealers location and based upon feedback from a coworker, I decieded to try Apple. All it took was an email confirming that they would match the price of the other dealer and I came in that evening to finalize my purchase on a factory order. Couldn't be happier.

aaronwest

Sep 1, 2012

Russ did a great job of taking care of my fiance and I. The first car we looked at had a few issues that both Russ and James Koser pointed out to us. The honesty went a long way. Russ was very easy to talk to, and didn't try to push anything on us. I highly recommend Russ and everyone else in financing. They take pride in their jobs!

stoalston

Aug 31, 2012

Rob Denell was great and work with me to answer all my questions. I ordered a new car and he was able to find a car on your lot with the paint color that I wanted to see before ordering. He made sure that I had all the options that I needed and worked with me to understand the new technology. My old car is 11 years old so i had a lot to learn. Rob stayed in touch during the five weeks before my car was shipped and sent e-mails on its progress here. I am very happy with my decision to buy a Ford.I love my new 2013 Ford Escape. My teen son wants one now (in four years). My daughter has the Ford Focus. We may be a ford family yet.

calvingarner

Aug 31, 2012

This was the second car dealer that I went to after visiting another one that was not willing to work with my budget and wanted to offer me a low price for my trade-in. I had already set up an appointment with John to test drive another vehicle, but I ended up test driving a Ford Fusion that was more of what I needed rather than a more expensive want. I was firm with my budget, and John was able to get me to a price that I found acceptable. He and the rest of the staff were also a lot more pleasant to work with than the other dealership. I have already told people looking for a car to consider this location and I would be more than happy to do business with John and Apple Ford in the future.

Carl E. Rager

Aug 30, 2012

The 2013 Escape was the sixth vehicle bought by my family from Will Malloy at Apple Ford in the past three years. Will is straight forward in his approach and knowledgeable of the products he sales. He takes the time to get to know you and is not just looking for the sale. He even found an F-150 for my brother that other dealers told him that Ford didn't make. Even though I am very much a "car guy", I used to hate the whole car buying process. Dealing with Will eliminates the pressure and minimizes the negativeness of the experience. After the sale, Will also makes himself available for any follow-up questions and concerns, and let's me know about new arrivals. Compound the buying experience with the "extras" offered by Apple and I would never consider going anywhere else.

pchenier1

Aug 28, 2012

Don is very friendly, and knowledgable. I have been to several financial institutions to get a fair interest rate, Don was able to secure a very favorable interest interest for a USED car. Don was able to lowered my interest rate by more than half,of the lowest quote I got,lowering my monthly payment by over $70 per month. Thank you Don!!!! Also big shout out to Girard, Chad and Curtis for helping me out and making a great impression for my first time dealing with this dealership.

lightning321

Aug 28, 2012

I have been a customer of Apple Ford for the past 3 years, and have unfortunately seen the customer service decrease each time I have come in. I have browsed the sales floor while waiting for service on my Ford Focus, and it has seemed like no-one is interested in being there. The reception I have received to come in for an oil change/tire rotation has been poor at best, and they have had no consideration for my time- don't have a quick lane if it's 3 hrs for an oil change. But I am very happy with my 2 visits in the past month. I have encountered Curtis Ford both times, and he has not only been very knowledgeable (tire problem & bluetooth hookup), but does not seem like it's a bother to do his job(which I'm not even sure those 2 things applied to him, but it didn't seem to matter- the customer mattered first). His friendliness has given me hope that Apple Ford is headed back in the right direction.

Herpony68

Aug 27, 2012

I drove all the way down from NJ to buy a car here because they had one with options I wanted. They were excellent and helpful, and the salesman john Allen was wonderful. We would actually drive there again.

thisloginbites

Aug 27, 2012

I am an immediate family member of a retired Ford employee of 34 years. As such, I make use of the discount afforded by the retirement package. When I arrive at the dealer, my intent is one of two things: service for my existing vehicle, or to make a purchase. If I am making a purchase, I do my research beforehand and always come equipped to ask for what I want. If the variant of my chosen vehicle isn't available (which is typically the case) then I place an order to the factory. Unlike typical customers, I am patient, and I make sure to inform the sales person that 1) I am using a discount plan, and 2) my decision is final. Therefore, with the terms made plain and clear, it would be pretty difficult to ruin the purchase. In other words, the staff would have to deliberately drop the ball to earn an unfavorable rating. The people I met were polite and courteous, and I appreciated the check that was made for my out-of-state vehicle trade-in, saving me great suffering from the MVA. I also believe the terms of my financing were favorable.

joec1122

Aug 27, 2012

i came in to apple ford to purchuse a new truck john allen an kyle helped me out finding the perfect one inside my price range. thanks guys

Dusan Ilic

Aug 26, 2012

I brought my car in for a routine oil change and service and Curtis was a joy to work with. He had a large number of customers to assist this particular morning and he still managed to give each of us the required amount of attention. He even went out of his way to look up some data and part numbers for an issue with my car not related to the oil change. Curtis is very knowledgable about Ford, the cars and his customer service skills are beyond reproach! If anyone can restore our faith in service at the American auto dealerships it would be Curtis! I hope that when I return I will be lucky to have him as an associate again!

thesource.ofallthings

Aug 26, 2012

Anyone looking for a car, ask for Joseph Lopez (JLO). He is great to work with and is one of the few honest salesmen out there. Sold me an awesome 2012 F150!!!!!!!!!

johnnyfat1

Aug 25, 2012

I had to take my Ford Fusion in for some repairs and get it serviced....it was close to going over my 100,000 mile warranty and my car had been acting up. I had the pleasure of dealing with Curtis Ford who works at the service counter. Curtis went above and beyond any level of customer service I have ever encountered at a dealership. First off, he was extremely polite which is huge, secondly when the technician thought my car was finished Curtis took a look himself and noticed that there were still some issues with the car so he made sure they fixed what I believe was the engine mount block. He could have just said nothing and waited until my warranty expired and then I would have had to pay extra money. Curtis also arranged for a rental car for me to use while my car was being repaired. In addition, he was up front, honest and it was apparent that his goal was to make sure my car got taken care of. At the end of the day I ended up having to pay a little over $800.000 for some service issues not covered under my warranty but because of Curtis I also saved allot of money. I bought my fusion at the same dealership and from this point on I will be a customer for life at Apple Ford Columbia. Curtis should be running the whole service department in my opinion. The guy just flat out gets it.

allen.colbert3

Aug 25, 2012

Curtis Ford was very respectful and professional when I came in for a safety recall on my Free Star Van. The company somehow had ran out of parts but he went to bat for me and made sure my vehicle was taken care of properly. He even assisted me with a loaner car to continue my transportation needs until the job was done. I am very pleased with his service and would definitely recommend my associates and friends to Apple Ford and Curtis Ford when they need car service. Thanks again, Solomen/Allen H.Colbert

james.a.webb.5

Aug 25, 2012

Everyone was friendly and pleasant, and did not pressure me. I got a great price on exactly the car I wanted, with no hassle. I would not hesitate to go to Apple Ford again.

dosumd

Aug 24, 2012

Joe D was very helpful in getting me the car I wanted. When I was unsure if I wanted another Escape (currently had a 2006 Escape) and I told him I was going to check out a few other cars, he said just to promise I would test drive a 2012 Escape before I signed any papers at another dealer. I tried a Forester and a 2012 RAV4 Limited but when I came back to Apple Ford and drove the 2012 Escape, I knew it was the car for me. (Again) I was picky with the color of both the interior and exterior and it was a couple of days of calling dealers in Maryland and Pennsylvania to get the exact combination I wanted. Though at times I wondered if he didn't want to say "Can't you just take one off our lot???" he never did. Apple Ford gave us good deal on the price of the car and a trade in. We know from having 3 other Ford cars that it will be hassle free to come in through their service department for routine maintanence.That was also a big reason to stick with Apple Ford! Joe has endless energy and his desire to make us happy was evident each time we saw him!

stevejhu

Aug 24, 2012

Sales forcer are friendly, courteous, efficient. Mike made some extra phone calls to find out information on teh used car before I bought it. The deal was done with no hassle or pushiness. Easy to do business with. Highly recommend.

bwebb1114

Aug 24, 2012

John Allen and Theresa Volz were very helpful and professional. They knew what they were selling and talking about, they did whatever they could to make sure I was happy with my purchase.Thanks!

eellis410

Aug 23, 2012

In March 2012 I was looking to buy a new full size American pick -up truck. I went to several dealers including Chevrolet , GMC Dodge and Ford. I liked the Ford truck F-150 over all the rest of trucks I had seen. It had more room in the rear seating (supercrew) than the rest . I also liked the fact that the Ford Motor Company did not take any TARP money from the Government .The Ford dealership I went to was Apple Ford in Columbia,Md. The salesman who assisted me was John Allen. He knew the Ford Truck line up very well. He was able and willing to answer all my questions about all the Ford Trucks I was interested in purchasing. He was very polite , respectful and knew his job very well. I told him what I was willing to pay for the type of new F-150 I wanted . He went through all the details and pricing of the different trucks so I could compare (Ball Park Estimates). I test drove a new F-150 the same day to see how ran. Since I was satisfied with the way the truck ran but wanted certain special items in it. So I ordered my new truck from the factory the same day . I also met with Lindsey Dawson who was handling the after market items I wanted on my truck . She also was extremely helpful and a down to earth type of person , a pleasure to talk with . My salsman John Allen was a big reason of why I decided to purchase my truck at Apple Ford . Linsey Dawson also was helpful to me and was another reason for me to buy my new truck at Apple Ford. The entire staff I encountered at Apple Ford (especially John Allen) were extremely helpful to me and all were respectful and customer service oriented. I highly recommend this dealership to buy a vehicle from. It doesn't get any better than this dealership in my opinion. I have bought 4 new vehicles in my life so far . This was by far the most hassle free and pleasurable experince I've had. "Thank You John Allen and Apple Ford"!

fabian.west

Aug 23, 2012

We had the most pleasant experience at the Apple Ford dealership. We told them what we were looking for and the price range. They gave exactly what we were looking for. John Allen made us feel comfortable and made us feel like we were his only customers and made us feel at ease through our the whole purchasing process. We have already recommended 1 person to Apple Ford who has brought a new 2013 Ford Escape.

swcleaver

Aug 23, 2012

Russ was a great salesman. He took care of me, didn't rush me or pressure me into buying, and when I decided to buy, he patiently taught me how to use all the bells and whistles in the car. He was great, I highly recommend! Tim in financing was also very helpful, he gave me a great deal!

davedenis16

Aug 23, 2012

I had excellent car buying experience with Apple Ford Columbia. Starting with internet research, the Apple website provided accurate and detailed vehicle inventory. On site at the dealership, Ed Karn was an outstanding sales consultant. I appreciated his laid back approach and no pressure technique. He was very knowledgeable about the Ford Focus models that I was considering and made the test drive both pleasant and informative. I also worked with Scott Rippy, Theresa Volz, and Jamie Thomas to get my deal done and my car out the door. At every step of the way your sales, customer service, and finance team was friendly, courteous, and respecful of my time. My 2-year old daughter also really enjoyed the play area in your show room while we worked on the deal.Overall, I had an excellent experience with Apple Ford and will definitely be recommending your dealership to anyone in the market.Thanks,Dave Denis

Scott.Fusion.Sport

Aug 22, 2012

The team at Apple Ford showed excellent customer service. I had been communicating with John Allen over a couple of weeks prior to coming in and finalizing the sale of a Ford Fusion Sport model. John was always available to answer any questions that I had. If he was unavailable, he made sure that I was taken care of and then followed up with me. He was able to relate to my purchase and took good care of me.When I came in to purchase, John was able to work with the pricing to fit my needs. He made sure to give me the best service available. He also stayed late in order to finish our transaction. It was late evening when I came to purchase but he stayed to make sure I was happy and comfortable. He answered all my questions while I was there at the dealership, followed up with me a few times since the sale, and has been available for me when I had questions after the sale.Tim Colbert in financing also did a great job helping me. He was patient and helped me to figure out which financing option would be best. I must have run through 30 different senerios. He stayed late without complaint so that I was placed into the most comfortable payment plan for me and my family. He was a "non pressured" finance/salesman. He answered any questions and made sure that I was comfortable the whole time. He was very accomodating and easy to talk to. I would suggest these two as the combo to follow when you purchase. Send them your business. They are the ones that I will be back to see in the future. Thanks,Scott

kmattfeld

Aug 22, 2012

Wasn't happy with the initial trade in offer but they eventually gave me what I wanted. Other than that everything was great, I thought all the staff was very professional and friendly.

bradyoungblood81

Aug 22, 2012

Russ was incredibly helpfull with supplying all the information about the vehicle. He added value by describing all features and was attentive to our needs.

jj1171

Aug 21, 2012

Just purchased my first new car- a Ford Fusion 2012- Love the car! I like to thank my sale person John Allen; he was very professional and knowledgeable. Not to mention very patient- I recommend John to friends & coworkers. Also I would like to mention while at the dealer ship I felt as those I was part of their family; everyone I came into contact with was GREAT! If you are in the market for a new Ford- see John Allen! Oh, buy the way my husband always was a Chevy guy- after my purchase he is leaning more on the Ford side.

keremchuk

Aug 21, 2012

I purchased a 2013 Ford Edge Limited, the salesman John Allen was very straightforward and personable which made the whole experience of buying a new car much less painful.

PotomacDisposal

Aug 21, 2012

Used car manager would have sold vehicle with visible rust had we not asked for it to be repaired.Finance mgr sold an extended warranty that was not intended for vehicle purchased meaning we had to return to the dealer from Frederick MD so he could sell us the correct warranty.The treatment(respect)we received as first time customers at Apple was appalling.They gave no reason for us to want to do business with them again.

LisaBarksdale

Aug 21, 2012

I just want to thank John Allen for all of his help with my new car purchase. I called in and he was straight forward over the phone and things did not change when I actually go to the dealership

rjones_916

Aug 20, 2012

Russ has been great to deal with in the past. Sold me my 2011 Ford Raptor, 2012 Mustang Gt, and my 2012 Ford Explorer. Excellent service, a pleasure to deal with all (3) times. I'll be back again for sure.

mchiodo

Aug 20, 2012

I shopped for over a week at several dealerships for a very specific FX4. Several ads for this car proved to be "we just sold it, but we have something similar" traps. This resulted in a lot of wasted time. After a full Saturday of fruitless shopping, I saw Apple's ad for the exact car I wanted at what I knew to be the best and correct price I should pay. I spoke with Will Malloy and 3 hours later walked out with my new truck. Apple and Will are great. They kept to their word and made it easy every step of the way.

tjhirt

Aug 20, 2012

The people at Apple ford were the best, courteous and respectful all the way. The dealer was the only one east of MS to have the truck I was looking for on the lot at that price. They have a great inventory on site and very reasonable prices.

Bikerhobbit

Aug 19, 2012

Car Salesman are often thought of a smooth talking shysters ready to tell you anything to get you to buy a car for as much as they can get out of you.But I wanted to say it was NOT the case with William MalloyI never once felt pressured...and while I truly can't say I got the lowest price, I can tell you He gave me the "best deal" he could. He went out of his way ( as well as everyone) to get me the truck I wanted last year and the car I wanted Yesterday. Yes I have bought two new Vehicles from Will and the Apple ford Team!!! And I will be back for more. While there are plenty of dealerships around Baltimore, I travel to Columbia (Apple Ford). If you have not experienced what a great car buying experience should bethen you owe it to yourself to consider giving them a shot at your businessYOU WILL NOT BE DISAPPOINTED!!!! Sincerely, M. Dunn2011 f-250 Super Duty (Diesel)2012 Ford Fusion2013 ??????

the6baldwins

Aug 15, 2012

The best part of my day was how easy it was to drop off my car this morning and know that everything would be done for me. Curtis Ford was extremely helpful and efficient. He communicated well and gave extra effort to be sure that everything was taken care of for me. He went above and beyond in all parts of his job today. The customer service Curtis provided was exceptional - definitely above all expectations.

ncarbone

Aug 15, 2012

Friendly and efficient service throughout, from sales to financing, even though the first salesman was replaced by another in the middle of my transactions with the dealership

schiffy75

Aug 15, 2012

This was the best car buying experience I have ever had. Hands down the best price. I live in PA . No Ford dealer within 200 miles could touch the price Apple Ford gave me. It was well worth 225 mile ride to Apple. Since I was getting such a good price on a new vehicle, I thought Apple would not have not given me a good price on my trade. But I was wrong. I got $1000 more for my trade than anywhere also. That's a win win for me. Also, when purchasing a new ford you have options on rebates to take either the cash rebate or the low interest rate. I took cash rebates. So the finance department found a spectacular interest rate that was almost as good as the special financing thru Ford. Great job guys!! Thanks again Eric. Pittsburgh,PA

glenna.nyanjom

Aug 14, 2012

This was my first service experience with Apple Ford, and I will definitely return! Mr. Curtis Ford was an excellent service representative: professional, helpful, accommodating, knowledgable, and sincere. Great experience!

fcook

Aug 11, 2012

I recently leased a new Lincoln MKS from Gary Ovalgone. I previously bought three other vehicles from Gary. Gary is a gentleman and always provides a professional sales experience.

cheapsin

Aug 11, 2012

I had just returned from Active Duty in the Army where I was stationed in Arizona. We were in the middle of the recession and out of all the manufacturers Ford was not one of the big boys looking for a bail out, this drove me to consider Ford for my next purchase, because it was clear to me that based off their testimony that they could run for 3 more years as things were that they had a business plan that was working and that they intended on staying around.All that lead me to Apple Ford in Columbia, MD. I remember in the 90's my mother bought a Ford vehicle from there so it was my first and only needed stop that day. I had looked on the internet for what types of cars I would be interested in, I wanted a fair price, plenty of options, and great gas mileage. I was trading in a 2001 Chevy Cavalier LS that I bought while in Arizona on Active Duty and was in good condition but was a base vehicle that had no frills. With the Economy as it was, I wanted affordable gas and payments and my Audi at the time was neither. William Malloy was my sales Rep and he made the process quick and painless, he got me high value for my trade and was able to work with my credit union Tower Federal to get the loan approval and process finished quickly, I met with him for 90 minutes or so, he showed me the car I came to look at and two similar makes and models and then he priced one out that was agreeable on the first go, there was no muss no fuss, no special or shady tactics, he wanted the sale and a return customer and he offered me the best deal. I had to return to work so he told me he would take care of the rest, I returned later that day to sign the final documents and take ownership of my new vehicle. It was a very happy day for me and from inquiry to ownership, it didnt take more than 3hrs tops. I wish I could say I had the same experience at all the dealerships I went to. I owned that car from fall 2008 until Summer 2011.

Kimberleabartholomew

Aug 11, 2012

I am a customer for life and my car set in the service lane for 45+ minutes for a car wash. The seat was. Bagged so they knew it was here -passed over for at least 5 other cars. I am writing this review while I continue to wait. There goes another one. Ah now they are taking mine.

SAPontious

Aug 11, 2012

I went to Apple Ford, unsure of what car I wanted to buy, and Joe Lopez helped me find exactly the right car! Tim, in Finance, set up financing that was even better than I expected. With Joe helping me find the right car and Tim helping me afford it, the whole process was fast and easy. It was a great experience, I love my car, and I couldn't be happier

jmartzq

Aug 11, 2012

Too much haggling over price....just wish car dealers had a price...that was not inflated to account for negotiations.Other than the price game, it was a good experience. I like Apple Ford...that's why I'm a repeat customer.

billmcoy12

Aug 8, 2012

Will was exceptional at helping me find the car I wanted. I knew the model and make which unfortunately they did not have in their inventory, but Will went out of his way to find me the car I wanted. Not only did he find the perfect car, it was actually a bit of an upgraded version which I was given at the same price we had agreed upon earlier which really boosted my confidence in the purchase. Overall I was extremely satisfied with every aspect of my purchasing experience and am now the proud owner of a 2013 mustang. I spent about a month looking for a car and a dealership I was comfortable with and I wasn't looking to settle just to close out a deal. Will was really instrumental in making me happy with the car and the place which is all I could ask for.

tstewartkline

Aug 3, 2012

Curtis Ford was pleasant and professional throughout my entire service experience! Michelle came to speak with me personally about my repairs! Quality Service! I would highly recommend Apple Ford for their service and knowledgable technician!

ivey2000

Aug 1, 2012

Garry Ovelgone is the best salesman that I have ever worked with. James Thomas our finance manager was very helpful in making the buying process as easy as possible, he is great. Lindsey Dawson in the accessories department was also a joy to work with. This is the 5th car my wife and I have purchased from Apple Ford and it wont be the last. This is a great dealership.

nstarace

Aug 1, 2012

This was my fourth purchase from Apple ford since 1994. Each and every time I have had a good buying experience. My vehicles stay in the family for a long time I kept my 1999 Expedition until I just traded it in on a 2012 F250 - so its important to me to buy quality. If and when there was a problem with the process or the vehicle they always made it right.

wddlhowell

Jul 30, 2012

John went above and beyond the normal sales rep. that we have experienced in the past with other dealerships. He always was extremely helpful, worked hard to ge what we wanted and always answered our questions completely. We really, really like our Escape and will, without a doubt, recommenced Apple Ford and John to anyone we know that wants a new car. As they say, two wheels (thumbs) up. Oh by the way, I am Doris' husband, William, and I wrote this survey.

cmc44

Jul 28, 2012

Apple Ford is an hour and a half away from my house, but I went there because Will is a straight shooter who cares about his customers. He took the time to listen to what I want and not push me in any other direction. His price is his price, what you see is what you will get, and its the best you'll find. I made the mistake of walking away the first time I met Will. I went and looked at several other dealers and no one else had the selection or could beat their price. Other dealers couldn't find the vehicle I wanted at the price I wanted to pay, and made every attempt to get me to change what I was looking for. I came back to Apple Ford and was lucky enough to get my Truck, don't make the same mistake and miss your opportunity.

mmbordner

Jul 28, 2012

Will Malloy was the first representative to approach us - very friendly and very knowledgeable! He answered all our questions and worked with us to get just what we wanted. Our second new car from Apple Ford in a year - yes we will be coming back!Thanks so much!Mary Bordner

Ewroten

Jul 27, 2012

Visited a local Ford dealer in Glen BUrnie that was closer to my home. They did not appear as though they wanted to be bothered and the salesman and I did not hit it off.Checked Apple ford online, drove out met with a sales man who had to hand me off to Will as he was working with another customer, Will was helpful and knowledgeable they had the model f-150 I liked.We sat down and when he went to close me I had to back out and told him I would be back soon. I went back in two days later we did the deal and all was good, thought i would use my credit union but the finance guy got us a comparable rate.If you are looking for a ford or lincoln Speak with Will Malloy at apple, hes a pleasure to deal with.

Senseiq

Jul 26, 2012

Will took the time to listen to exactly how nd what I wanted on my new mustang. Not only was he extremely patient while I decided what features to have, he custom ordered it for me. Every week, I received updates via email on the status of my car... I live 4 hours away, and will drive another 4 hours to deal with Will Malloy again. Thank you.P. Querido

fishcutter

Jul 26, 2012

What a great experience!!!!! I found the vehicle i was looking for online and requested a quote. At that point William took over and made the entire experience quick and painless. i have walked out of this dealership in the past and was very pleased at the changes they have made. Overall everyone did a great job. The entire staff made us feel welcome and were able to move us through the process so efficiently that i felt compelled to write this review. If you are in the market for a new Ford i highly recommend William Malloy for his courtesy and professionalism.

EddieJL16

Jul 23, 2012

I thought the dealership was very easy to work with. I was a bit taken back by how expensive everything was, but I suppose that comes with buying a car. Overall they did a great job.

asstchief2003

Jul 20, 2012

Searched internet for new vehicle on various sites such as: Yahoo autos, Autotrader, and cars.com, Came across Apple Ford in Maryland on actually an F250. Saw there prices listed on the web page, click to find more info on that vehicle. Then requested info for that F250. ED Karns from Apple Ford contacted me the next day Via Email and by phone call. We talked and discuss what I wanted to do, trade my current ram 1500 for a new Truck. I advised him I'm 4 hours away and I would like to get the most of the paper work and leg work done before I even think of making a trip down to Apple Ford. Ed Karns Agree so he said go to our website and see what vehilce you like and he explained teh NO-Haggle pricing, Once I find a vehicle he will make sure i is still available with no holds on it. I found an 2012 F150 4x4 fx4 package. I explained the vehicle and gave him the stock number for it. I also said we have to discuss my trade in. I have been getting on average $17500 for the used RAM. Ed Karns explained I can't give you a value over the phone, We have to see it in person. I said I understand but this is what going to make or break this deal. He then replied well give me as much info as possible with the Vin# and I work on it. Ed Karns asked me what have you been getting on it, I said local dealershipare giving me horrible trade in value, right by the book, But I stated this is not a nomal vehicle, and dealer thats saw it are on average with about $17500 some higher some a little lower. He said do you think yor vehicle is actual worth dateI responsed trade in yes, selling it a little more. So he gave me the tentative figures of the $17500 and started working on the paperwork and gave me the best deal in 500 miles from my address. I stated those numbers look good And I'll make the trip tomorrow I stated I should be down between 9am- 10am. He stated I actually don't start til 1200 but I come in earlier to take care of you. Ed Karns stated I started the deal with you , I want to finish the deal with you, I'll just come in earlier and make sure I'm hear for you. I stated sounds good. Arrived the next day and told them we make plans down in the area for noon and he said lets get started then. ran the numbers, explained the process again, comfirmed the trade in value, We had so much going on all at once just to make this deal get done, so I can make my event. with in an hour we were ready to go and we signed and we drove away..........JUST WONDERING LIKE CAN'T MORE DEALERS AND SALES REP BE LIKE THIS!!!???!!In the end we drove for over 4 hours and cross state lines, And it was worth every second of it, I spend time with my family, enjoyed the events in the Baltimore area, Enjoyed the ride back and forth home, and enjoyed the thousand of dollars I saved by finding this dealer, they were wonderful. BEST CAR BUYING EXPERINCE I EVERY HAD, AND I buy a lot of vehicles.NEXT FORD WILL BE AN APPLE FORD.THANK YOU APPLE FORD AND THANK YOU ED KARNS

lariatdeal

Jul 19, 2012

My overall experience with my recent purchase of a 2012 Ford F-150 Lariat was very good. I used my USAA Buyers Service to get an excellent target price (based on my own independent research). Working with Will Malloy, Apple Ford actually beat the target price. Will was very thorough in going over the pricing elements and in placing the order for the new truck. I had subsequent questions which he answered immediately and to my satisfaction. The closing when my truck arrived was timely and professionally done. Will gave me an initial orientation to the features of my new truck and has since generously agreed to meet with me to give additional instruction. I would definitely recommend Apple Ford and Will to any family or friends in the market for a new vehicle.

berniethejet

Jul 17, 2012

Bought a 2013 Escape Titanium from Will. He was one of the few Ford dealers around that could actually give me a price-out-the-door for something, over email and the phone, without a lot of rigmarole. And because his price was the best, I bought from him.

tom yates

Jul 17, 2012

very courteous and pleasant from top to finish. probably the easiest car buying experience i've had. i would highly recomend this dealership, especially because i had already been servicing previous cars there so i can speak first hand about all aspects of this dealership.

tatumliguori

Jul 17, 2012

I was extremely satisfied with my experience at Apple Ford. From the moment I was greeted by salesperson Will Malloy, I knew I was in the right hands. He was not only knowledgeable about the car I was interested in buying, but he was friendly without being pushy. I felt I could be completely honest with him about my needs and he really listened to me to get me in the right automobile. Even the service department was fantasstic. I had DVD players installed in my headrests and that process was quick and easy! My experience from start to finish was fantastic! Never before had purchasing a car been so enjoyable. In fact, Will Malloy and the people at Apple Ford were so helpful that my husband went back the following week to get himself a Ford truck. Thank you Will Malloy and Apple Ford for an overall great experience I have not yet found before at any other dealership!

cmclaughlin

Jul 17, 2012

Over all the dealer was friendly and very helpful, he answered questions and concerns relating to my wants and needs and sold me the vehicle at a good price.

dewoods

Jul 12, 2012

Because everyone even stayed late and were nice as can be! Spencer went over all the paperwork, and Gary is still ensuring everything goes well.

brettg5

Jul 5, 2012

I do appreciate having a pleasant experience for a change in buying a car. I trust they will continue to provide good customer service in the future. Jeff was very helpful in the test drives, and not too pushy or trying to rush my decision, so I feel very good about the car I chose to buy. Lindsey was very helpful in explaining my options. Signing the paperwork was a long process, but I think Chad was helpful and fairly succinct. Overall it was a good car buying experience.

brainstormgraffx

Jul 5, 2012

I first started my search for a new vehicle back in April 2012 for a for fuel efficient car but wasn't sure what to get and thought I would consider leasing. Several dealers popped up in response to my internet search. However, it was Apple Ford that had the answers for me even before I got to the dealer. I felt like the salesman wasn't trying to sell me something more than he wanted me to be an "informed" consumer. He answered all my questions and he made it very convenient for me to come in and take a look.When I got to the dealer I looked at a few vehicles and decided to test drive the Ford Fusion Hybrid. Let me tell you, I didn't get two blocks with this car before my mind was made up. The interior, exterior and the quiet handling of the car was phenomenal!! And to get 38-43 MPG on top of all that was just incredible.When it came time to trade my 2008 Pontiac G8 in they gave me a very good trade in value, more than CARMAX by the way and crunched the numbers to make my purchase "very affordable". Everyone made me feel like they were working for me to make this possible. AND THEY DID!Finally, you need to know that they gave me Oil Changes for LIFE! And just FYI... the Ford Fusion Hybrid... Oil Change every 10,000 and they warranty the engine as long as I do the OC's at Apple Ford... uhhh no brainer!!! Compare that to $95 every 3-5,000 miles for the G8... Better MPG, save on OC's... what else could you ask for?The care and service they give their customers is impeccable. I am an Apple Ford Customer for LIFE! Gregory Glaude.FORD FUSION HYBRID. SEE IT APPLE FORD. TEST DRIVE IT. BUY IT. YOU WON'T BE SORRY!!

alanlmcgrath

Jul 4, 2012

Met me on time and got down to business. Business-like when required, but friendly and informative. Met price and quickly arranged support package. Did not argue when options not required. All staff (sales, finance and customer support) were friendly and informative - no high pressure, although obviously keen to make the sale.

rconnelly84

Jul 4, 2012

I recently purchased a new 2012 Taurus from Apple Ford. I was very pleased with the service that I received before, during, and after my purchase. Everyone I had the pleasure of working with was wonderful and very informative. A major reason I decided to buy here was that the sales service were not breathing down my neck as I was browsing their selection. I would highly recommend this dealership to friends and family in the market to purchase a new vehicle.

BONITATWYMAN

Jul 2, 2012

I would definitely recommend Apple Ford for several reasons. I had done quite a bit of research on the Ford Explorer and the trade-in value of my car. When I spoke to my salesman and told him what I expected to get from my trade-in and my bottom line cost for the new vehicle, I was very pleasantly surprised that my figures were accommodated with a smile and with no haggling. Purchasing this vehicle was also a pleasant experience because everyone was so nice and extremely informative and helpful. Also, as of today, I called the parts department regardiung purchasing new rubber mats, but had to leave a message with Paul. To my surprise, he returned my call within about 15 minutes. That was great! I cannot wait to pick up my new truck.

CoachBrendaFrese

Jun 23, 2012

We've had a terrific experience with Apple Ford. We weren't sure what to expect when we walked in, but from the time we arrived Apple Ford had a very nice feel. The more I learned, the more I liked. They donate a lot to local public causes. And when we told them what we were looking for in a vehicle, we quickly narrowed it down and drove away in a new Ford Explorer (red, of course). If you're looking for a friendly experience when car shopping, I think Apple Ford is a great option. It has really worked out well for us.

kms103003

Jun 18, 2012

Apple Ford is by far the best dealership for buying a new car or truck that I have every delt with. They were very friendly and courteous. The sales people were in the lot meeting people as they arrived.

JennDan

Jun 16, 2012

We live almost 2 hours from the dealer and therefore did business over the phone to begin with. We were promised a good deal over the phone (WITH TAX AND TITLE est.)on an F-150 and asked if we could get the final number e-mailed to us. However, we were e-mailed a different number that came in over 2,000.00 MORE. So, we called back and reminded them that we needed the original price honored or we could not do business. We also reminded them that we had to drive almost 2 hours in order to see the truck and asked that they not waste our time if they couldn't honor our original deal. We were thrilled when we got a new e-mail with the original deal. So, we took our old truck, title, and checks all the way to the dealership with the happy hopes we would come home with a brand new F-150. NOT THE CASE!!!! After driving all the way up there with the hopes they could honor their WRITTEN quote, they turned around and wanted over 2,000.00 more dollars. These people are dishonest and we will never recommend them.

eellis410

May 31, 2012

I bought a 1993 Ford F150 XLT from Apple Ford 15 yrs/ ago. I was treated very well then and when I was ready to buy a new truck I went back to Apple Ford. I did not forget how they treated me when I bought my first truck from them. In march this year I bought a new Ford F150 Lariat. I was once again treated very well throughout the purchasing process. My truck was ordered from the factory and it arrived without a scratch on it! I also had some aftermarket items put on it at the dealer , again without any hassles . I found the people I encountered to be down to earth people like myself . They understand the little things that can be annoying when buying a new vehicle and eliminate them making your buying experience pleasant. I had a no pressure friendly buying experience at Apple Ford and would recommend the dealership to anyone in the market for buying a new Ford.

MaureenOB

May 31, 2012

I "used" to take my Explorer to Apple Ford for service because of location. Everytime I leave, I am disappointed and frustrated. The service dept. is incompetent. One time my car was in for an oil change and minor repair; it took 5 hours. The service rep realized their incompetence and did not charge me for the "service." Today, my car was in for the 2nd time for AC work. The first time it was in, they charged me $300. for diagnostic but failed to document the problem (I found this out late today). I dropped my car off last nite for an appointment this morning to fix the AC. At 5 PM today they call and say my car is not fixed and they don't know if they can even get the parts tomorrow. WHAT? These are only 2 instances of their lack of "service."

DennisRB

May 29, 2012

Just purchased a new Mustang convertible at Apple - just dropped by the place and other than one or two minor options they had exactly the car I was looking for on the lot. The salesmen I dealt with, Hiko and John, were great - no pressure, very direct and offered me the price that I'd expected based on research. I couldn't be happier with the experience.

textile

May 18, 2012

Things were a bit rocky to start but I think that was due to some confusion on both sides. Once we got things figured out everything was great. Jay R did a very nice job taking care of me and I look forward to working with him again. I rated the Quality of work NA because the extra add ons to my car have not been done yet due to parts being on order. I suspect this however will be great once its completed.-Ben Smith

RyanK80

May 17, 2012

Just wanted to thank you, guys, I had a great experience at the dealership on Saturday. I purchased the 2008 Dodge Charger SXT, and am in love with it. Smooth ride, looks great, and fits me extremely well (tough to do, I'm 6'4"). I had it checked out by my mechanic yesterday, and he said everything with the car is in great condition. Brakes look good, tires are near-new, no problems with the car, and he could see that the oil had just been changed by Apple. That's the sort of professionalism that you expect, yet don't always receive (we bought a used car for my wife from a dealership up in Reading, PA, and had a different experience altogether). Simply put, Apple does it right.I just sold my Ford Bronco that I had for a dozen years (200,000 miles+ and still looks great), so although I am no longer a Ford owner, I'll always be one at heart. That was an incredible vehicle. All that to say - if, when I buy a car next, I have a Ford model in mind, I will absolutely be in touch with your dealership first and give you a chance at making the sale. I think all that's left to close the loop is to get the second car key made and delivered, and then I am certifiably a 100% satisfied customer.

cindypurdy

May 11, 2012

I had a very good experience at Apple Ford, and am very happy they had a vehicle I was looking for. This is the 2nd used vehicle I have purchased over the past several years through Stanley, and have been very happy and appreciative of his help. I have always recommended Apple Ford for friends and neighbors.

menesesc83

Jan 15, 2012

We went to Apple Ford knowing exactly the car we wanted, and just wanted to take a quick test drive and see what they would give us on our trade in. First, when we walked in the door, the salesman greeted me and never said a word to or even looked at my wife after that. I didn't notice it at first, but she was not happy about that. We did our test drive with Gary, and he really knew the car and was very good about explaining everything about the car to us which I did like. Where everything really went wrong was when we came back to the sales floor and saw the trade in price offer. We had already been to a couple of other dealerships and gotten appraisals, so we knew the price range we were looking in. We weren't asking for anything crazy, just a fair offer. They came back with an offer of 27,000, which was 2,000 less than one dealer, and 5,000 less than another dealer. These other dealers didn't have the cars we wanted and we didn't want to have to order the car, and this is why we went to Apple. Well, when we told them we wanted them to at least match the other dealers James Koser the manager came over and explained why they couldn't go up on the trade in price. First he told us that they had a similar trade in recently and they only sold it for 29,000 which was a lie. We went home that night, and the vehicle he talked about was on their site listed for 35,000! Then he told us there was no one else that would come close to the price we were asking, and when I explained that other dealers already had he basically laughed. We left there so angry at his blatant attempts to con us, and his outright lies. Yes, their prices are low and they have a great deal with service for life on your car, but it's only worth it if you don't mind terrible customer service and being screwed on your trade in. There are so many other great dealers out there, don't waster your time.

msd3

Dec 28, 2011

We only went to Apple to see a new color of fiesta that was hard to find, and did not intend to buy it there. We intended to use the AAA buying service instead. I told the salesman what I had seen price-wise on AAA and what I wanted for the trade. He said, OK. I was pleasantly surprised. He then wrote up the sales agreement and tried to charge the $795 delivery charge twice, hoping that I did not know that the charge is already part of the MSRP and Invoice prices. I pointed this out and he had it corrected. I am skeptical that this was an honest oversight. We ordered the car and came back 2 months later. In fairness, we actually ordered one car and then changed our order and ordered another one. They were very nice about this. The purchase process took 4 hours. We waited a few times for different folks to be available. The Customer Service lady tried very hard to sell us rust-proofing and undercoating, using "today only" tactics like a free lojack system, but today only. The finance guy scribbled down warranty offerings without asking us any questions about what we wanted or how much we drive the car. He had no warranty detailed literature or information. His "time of purchase" price for the warranty (the one option he offered) was $2400, it is $2050 on the ford website, or less without the first day rental option. He also offered a great deal on a prepaid maintenance plan. It was over $2000, the most expensive I can find on the ford website now for my car is $1455. Again, no details about exactly what this plan covers. In the end we are happy with the car and the deal. This process has been a mixed bag and you always need to be very careful and research everything...

bobbins

Nov 6, 2011

I hate buying new cars. It always takes too long and haggling over price is a pain. Having said that, this was by far the worst buying experience I've ever had. My wife wanted a new / small car that got great gas mileage. We went to Apple Ford since it was close and we were just "looking". She test drove a car and just loved it. We left the dealership after talking to a salesman with the intention of shopping around a little before making a final purchase. The salesman called us numerous times and stated he would give us a great deal on the car if we came back. After taking it over with my wife we decided to go back and make a deal. The first deal they offered use was a joke. List price on the car and the trade offer was even worse. They even tried to double charge us for the $795 delivery / destination charge. 3 hours later we finally got the price down to a figure (with the trade) we could accept. As far as the trade goes the sales manager told me since my trade had over 100,000 miles he could not sell it on his lot, that he would wholesale the car and most likely just break even. That was another lie since they did list it on the website for sale at a much higher price than he said he expected to sell if for. I should have shopped around more before buying.

Flexaholic

Aug 10, 2011

After searching the internet I finally tracked down the Ford Flex I wanted - right color and equipment - at Apple Ford in Columbia MD. I spent about a week emailing back and forth with the salesman, Neville Dick, over the price and the details of the deal. Since I was in New York and would be traveling 4 hours to pick up the car, I wanted to be sure everything went smoothly and conveyed this to Neville. Somewhere in the middle of the negotiations it occurred to me to ask for the odometer reading. I knew it should only have a few miles on it and wanted to make sure this car hadn't been heavily used as a demo. I didn't think it was a problem because their pictures showed the car with the tire protectors still on and since this was a pretty loaded car, I figured they weren't using it for demos anyway. Except the salesman kept putting off giving me the answer. In the hub-bub of making the deal and travel arrangements and getting insurance for the new car, I almost let it slide.After I had added the car to my insurance policy and gotten train tickets to Maryland, I realized that they still hadn't gotten back to me with the odometer reading. I kept pushing and after asking for the EIGHTH time, I got an answer at 9:30 at night the day before we were supposed to go pickup the car. It had 800 miles on it!! They told me that only the dealer's wife had driven it for a week, because she liked it. Further inquiries revealed that she was still driving it! Even after they agreed to sell it to me and set a price. And that she's been driving it for three weeks as her personal daily driver!Aparently, they we re trying to avoid telling me this and counted on the fact that when I showed up for the car, I'd be 4 hours from home with no trvael arranmgements and that I wouldn't want to go home empty handed.I'm so glad I was persistant and uncovered their bait and switch, trying to pass a used car as a new car, in time!

slowride

Apr 23, 2011

I needed a second key to my 1999 Windstar, which cost $135 to duplicate, and in the same appointment the service department set a time, two days later, to bring my car in for a recall on the sub-frame. Ford Corp. & Apple Ford new my sub-frame was in jeopardy and they knew they had no replacement parts for the repair, yet they gave me no warning or indication to hold off on spending $135 for the second key. The next day they informed me my vehicle had been grounded and deemed unsafe to drive. In lieu of repair, Ford is offering 150% of bluebook value. I accepted their offer after researching the recall on the internet. I also expected to receive a refund for the key they duplicated two days earlier. When I spoke to the Service Manager he responded by saying he saw no reason to refund the money spent on the duplicate key.

NEGOTIATORHOG

Mar 5, 2011

So far so good on my delivery of my 2011 Harley F 150! Just waiting for my plates, registration title now, which Apple is doing for me. They had the best price, by far. Gave me a fair trade and the new truck was exactly as described. It is easy for a dealer to get great ratings when there is no surprises, but here there was. One of the wheels had some road rash. Apple did not hesitate to flip the damaged wheel with another one from another new Harley F 150, so they can have their wheel guy repair it at their leisure. They knew I was from out of state and they did the right thing! In my view, this is a better test of a dealer than when everything goes perfect, although, as stated, everything did go perfect in the end. Highly recommennded!

NOYB Understand

Feb 20, 2011

After reading three ex-car salesman's books on the tricks of the trade and how to get a great deal, Apple Ford did not disappoint in displaying exactly the same slimeball tactics and effectively, if not truly, illegal tactics that are the timeless reputation of the industry (I will find out and they will answer to the law). All dealers suck, so Apple will never suffer any dramatic loss of business no matter how many bad reviews they get, unfortunately. The only thing I hope for is that someday cars can be bought directly from the manufacturer over the internet. But the dealers' trade association wields political clout and employs hundreds of thousands of jerks who would be infesting other industries if there weren't dealerships. If you do buy there, watch out for the illegal overcharges on fees and their tax charges on delivery and doc fees -- illegal.

broomemp2

Jan 17, 2011

I went to this location due to a major sale they were having with all makes and models of cars. I found a 1999 with 38,000 miles asked several times how much the car cost and was never told until I sat down to do the signatures. Due to a divorce, my credit neededa lot of support so I knew my interest rate would be high. I had a trade in worth about $2000. Ended up my first time purchasing a car in a new state away from family, I was not blessed to deal with this dealer. As a young woman, I suppose they thought I will have forever to pay for a 1999 car with 3 years of mileage and the money that they gave me for my trade in and put back on my bottom line sales...totaling $38,000! And as for the service center repairing the things that needed to be repaired 'nothing but a run around'! This is the worst place to go and purchase a car and by no means go alone! It is a den of thieves! I am under 30yrs of age and I suppose they saw an idiot coming! It has been 3 months now and I am still trying to get the car fixed!

hoovermanuever11

Dec 7, 2010

I needed a third car for my 16 year old son. He took his time, no pressure, and he helped us with our financing for a 2010 fusion. When we couldn't find the color on the lot my son "needed" he found it that same day! I couldn't be happier with our experience. Even down to the basketball hoop. I know I will be back in 2 years when it is my daughter's turn!

mclean

Dec 7, 2010

I highly recommend Apple Ford, my salesman Bob Koser was the most friendly salesman I have met in a dealership and his knowledge about the product is great. I live in Virginia but no other dealer could beat Apple Ford's price, I drove over 50 miles to buy my MKT and I'll go again to buy a Mustang for my son. Thank you

Bruus

May 11, 2010

I got hit from behind in my car whilst parked in DC. I came in to peep a new car. Dave was very sensative to my needs and my alternative lifestyle. His manager was also very caring and tender. I especially love the finance manager Tom, he was such a take charge man, I feel like I was treated like a prince. The experience was so positive!! I have recommended them to all my family.

MegK

May 11, 2010

Purchased a used vehicle and needed a third row seat. Was told that they would give us a third row seat to install. Our repeated phone calls were ignored and when were were able to get through to staff they were rude. One month after purchasing the truck they gave us the seat..with no seat belts! Then they said that they would not purchase the seat belts, that it was our responsibility. VERY poor customer service!

riosa41

Dec 5, 2006

wanted to buy 07 mustang gt we agree on prices, then went to finance department they wanted 697 a monthat11.00 APR for 72 months on 28300 invoice price plus some negative balance on my trade in + tax freight minus 1500 down they trying to ripme off!so watch out for that "' customer for life"so i went to ford darcars and a had better deal on my trade,APR sticker price 30500 got it for 27000 + taxes freigth tags and negative balance. with only 500 down at7.89 aprmonthly payments of 580.00.

patcwi1

Nov 13, 2006

I am extremely pleased with Apple Ford. I was looking for a Crown Victoria for my son. I explained to the salesman Jim, that I have a very hectic schedule and I did not have a lot of time to sit in the dealership. I did the credit application online. Jim called me and told me what he had in my budget range. My son got exactly what he wanted. My credit was approved and I was told to come in. We get to the dealership and the car is ready, they had cleaned it and filled up the gas tank. The finance guy Ray had someone in his office when we arrived. We waited for him to finish which took about 1/2 hour. Once inside the finance office it took another 1/2 hour. No hidden cost were added! We signed the paperwork and left with the keys! I have purchased 6 cars over the past several years and even though my credit is less than perfect this was the smoothest transaction ever. Then the topper is we get free oil chanes, tire rotations and free engines for the life of the car. The dealership is clean and the people were a pleasure to deal with. I will purchase my next car from Apple Ford. I am a customer for life.

aconstruc

Aug 6, 2006

went to apple ford for a brake issue,ended by spending 2100.00 onother service issues. i figured quality doen't cost it saves.we'll i was dead wrong about that theory.the extra service apple sold me is still not complete.i've had to postpone my business trip once again.my opnion on apple ford in columbia md,is they RIP people off and don't get their job done.i'm a contractor and i know if i ran my business the way apple runs their's i wouldn't be in business.

fosskirsten

Jun 13, 2005

We asked Don from Apple to diagnose my husband's car problems (rattling noise upon startup). He called with a $1000 quote (to fix the injector coil #4, spark plugs, egr port, fix both axles and replace four tires, and to reprogram the computer) and we decided not to pursue fixes as it's an old car.<br><br>My husband tried repeatedly to call the service department from work and was hung up on and sent to voice mail each time we called. We finally went to pick up the car and WAITED for an hour while Apple's service unit was taking their ice cream break. We didn't have any of these problems on the diagnostic sheet they gave us, which only said that the serpentine belt was cracking and the tires were in the red zone. The bottom line--had we trusted them to perform the work--would have been $2200.<br><br>We got home and had a message on the home answering machine from Don from the service department (no number), even though we had specifically requested that we be called at work.<br><br>We are in the market for a new vehicle. It's safe we do not plan to visit Apple and would NOT recommend the service department here to any friends or colleagues.<br><br><br><br>

marekmd

Mar 31, 2005

Horn and speed control have failed in driven by my daughter Ford car. Apple estimate: To repair horn I need to replace Clock Spring $138, and Resonator $24 with $320 for 4 hours of labor. To repair speed control I need Teach Control at $120 part and $60 labor. I have learned from my research that Clock Spring is a contact, which actually should affect both horn, and speed control but it is available for $110 and 2Hrs labor at dealership next door... but Resonator is part of an exhaust system, and Teach Control does not exist! I confronted Don - service clerk with findings. He did not admit to lies, I have made a mistake and calculated that I need to pay $90 to get my keys back so doing just horn should repair both horn and speed control as it includes Clock Spring. I let them do just horn. In a process they kept car for four days and forced me to pay also $310 for an airbag replacement and next 1Hour of labor for that. Later my daughter told me that airbag light was OK all the time. They claimed that a fuse was broken on the light and only when they changed fuse the airbag light came on and stayed on. That was not true, but I already had paid $900 for keys to my car... By the way out of all old parts I shall receive the only one, I got from them was Clock Spring. and, yes the cruise worked, with no payment for the placement of not existing Teach Control. Explanation: Mechanic had a part in his toolbox and he put it in for free I guess, Thank you for not sabotaging my speed control. To sweeten the deal even further, I got a free rental car for the fourth day of repair $30 value. I shall be happy. NEVER APPLE AGAIN. THIS IS VERY ROTTEN ONE.

lakosgreen

Dec 4, 2004

During a routine service, they told my wife, there was safety issues with her car and they needed authorization to do additional work. She of course said yes. The car had 29,000 miles on it and they performed a radiator flush. I went with her and complained at their tactics to do additional unnecessary work. They just smiled and made me pay the bill to get the keys back. I later found out that a radiator flush is recommended at 40,000 miles and is not a safety issue.<br>I will never use a company again that tries to take advantage of women with underhand tactics.