Used Cars for Sale at Apple Honda in Riverhead, NY

StacyD

Jun 17, 2016

A sales manager Charlie at Apple Honda in Riverhead, refused to tell me his last name. When looking over the employees at the dealership the only sales manager I see is Charlie Glamanco. He was rude and basically told me my issue is not his problem. He was unwilling to work with us and we will NEVER buy a car from them again. As a matter of fact I will continue posting negative reviews regarding this sales manager as he was unprofessional, unhelpful and rude. He hung up on me. If this is what Apple Honda has representing them then they deserve to go out of business....

QueHondasPutos

May 24, 2016

I bought my civic here in 2014 and I love it. I had always had some reservations because when I was buying my first civic the process seemed incredibly rushed and there was no negotiating on the financing. 2 years later I was in for a service visit, an inspection, when Orlando comes and brings me to the showroom. He offered a free oil change for speaking with him, so I indulged.We began talking about the new models. I from the start maintained I had no intention of buying a car. Then came the famous "well let's look at at the numbers" except the numbers didn't come until after credit checks and deposits. I even tried walking away at the deposit stage and I was shown the refund policy saying if I don't like the finance options I can get a refund. I was then told I need the deposit to see the numbers. Mind you I've maintained the entire time that I don't want to buy a car, I don't want to take a new loan, I don't want to spend 3K on a down payment. I just wanted to hear their appraisal of my vehicle which is what they said this was about in the beginning.Well Monday comes and Orlando is trying to switch my insurance and registration to a vehicle that I never said I wanted to buy, we took only a short test drive in what I thought was just an example of how civics had changed. I didn't even inspect it, let alone want to buy it. So I told him to cancel everything and I'd be coming in at our previously scheduled time for my refund.Well of course he's "busy and will be right out" when I get there. 20 minutes later he walks in the front door with a fresh Starbucks drink. I'm still waiting while he and John the finance guy go and speak with the manager. Then the crowd come over and say "What happened I thought we had a deal? How can we make this work?" So I say "no I never wanted to make a purchase, which I was clear about from the start, I'm just here to cancel is all." The managers were fine, I'm sure upset but courteous and said no problem. Orlando however was clearly angry. I explained again I was in no place to take on more debt in my life, and he still tries to tell me I wouldn't be. I don't know what he calls taking on a larger loan than your current loan? When I said I'm not here to fight , he said well apparently you are. Thrust my credit card at me saying "that's it. I'm done, you can go. Don't waste any more of your precious time" As I turn and walk out he then says "Have a nice life." Now I was already a customer and would have continued using the service department and most likely would have bought a future car there, but not any more. He could've just been civil and said Hope to do business in the future or nothing at all! Service department did good work every mine I visited, thy would of course pull the you need to change your filters, change coolant, etc. but wouldn't pressure you to say yes if you didn't want to take care of it immediately. Unfortunately all their systems are integrated and wouldn't trust my file there to be unsoiled, and can't trust leaving my vehicle there any longer.

jakeisles

Feb 27, 2016

Beware!!!New car sales shows me a new 2016 honda civic ex-t with my 2 young boys, goes over the whole car, watches me take pictures of the car, we negotiate price and I am ok with deal, states the price I am giving you is just to "move a piece of metal" when I pick the car up at night and in a rainstorm, drive it off the lot, 2 days later I realize they put me in a civic ex, a lesser car, feel like they cheated meBeware

Bonacker

Feb 2, 2016

Recently bought a certified, pre-owned Honda CR-V from Apple Honda, and had the pleasure of working with John Jay Morgan. He made everything really easy and painless. He's friendly, and kinda funny, too. Apple Honda has a D.M.V. office on site, and they took care of the registration, etc., in a snap. Satisfied customers.

Owen

Jan 30, 2016

One of the best or the best of the best man in apple Honda service center??. Very approachable and accommodating man. He loves his job ver much no doubt. Kudos man ! Keep it up ????

Monicap519

Jan 20, 2016

The service was quick and easy and I was awarded with a $10 off coupon. Thanks apple Honda for never disappointing. Can't wait t return

cawj27

Jan 20, 2016

We went to Apple Honda to look for a used car, and found a very nice Honda Fit. We put down a good faith deposit to hold the car, and our salesperson began processing the loan. He called us back the next day and informed us that we needed to put down, "two, three thousand dollars." When I prompted him further, explaining that there is a big difference; one thousand dollars, in fact, between two and three thousand, he simply repeated that we needed to put down, "two, three thousand," in order to secure the loan. After this vague bunch of information, I decided I'd rather not continue with the transaction. When I called to ask him to refund my deposit, I was told nearly every time that he was, "on a test drive." After finally reaching him, he was reluctant to say that he could process the refund that day, but after a few more phone calls finally submitted. He said it would take, "a couple of days," for my refund to process. I asked him if by a couple he meant two, to which he responded, "two, three days." Clearly this salesperson has an affinity for vague information. He went on to promise me a day by which I'd have the refund of my good faith deposit, which of course has not come to fruition. Absolutely the worst customer service experience I've ever had.

Gale

Jan 7, 2016

I called at the last minute overdue for an oil change. They got me in at a time convenient for me and went over my car in detail.

CarltonMan

Jan 6, 2016

After 20 years and 4 Hondas serviced at Garsten/Apple Honda I have always found the service to be very expensive. It did not matter whether I had a service plan, was a VIP member or whatever. I last took my Fit (worst car I've ever had) and it had to be kept overnight for servicing. $1100.00+ later the initial problem was still occurring. After returning to Apple and another overnight stay nothing could be found. Drove across the street to fill up and the battery died right in the gas station. Car is now running well but I think I am done with Hondas and Apple.

Russ1234

Jan 6, 2016

My battery was replaced under warranty at no charge. It took over two hours since a failed battery code had to be obtained. But . Lucas handled the situation well and in the end I was very pleased.

Car Buyer

Jan 5, 2016

I had leased from this dealership twice before previously, with good experiences. So I decided to use them again. They emailed me an ad for a Honda Odessey that looked like a great price. We went to the dealership to look at the car with every intention of leasing it again. We test drove a car that was presented ad the car we were buying but I later found it was not. We decided to buy the car listed,. The salesmen told us a price that was a $1,000 more than the ad. I told him that was not the price in the ad. He went to the managers who told him we should read the fine print. I happened to have the ad with me so I read him the fine print and asked him where it listed the extra $1,000. He went back to the managers at the desk and they stuck to the story. I asked him if the internet manager had placed the ad and he said yes. I said to check with him. He did and than went back to speak to the managers at the desk again. When he came back he told me I was correct and that the ad was for the price I claimed it was for. He than told me the car was sold. Right!He than tried to lease me an alternate Odessey at an absurd price. I said I knew the price was way to high and how could he quote a price like that to a good customer. He told me he had to start high. He finally gave us a medium price car but said for a color we wanted he would have to find it by the next day to keep the deals for the month. The used car manager who I knew finally came over and said there was no reason the car could not be bought the following Monday and he could get us the car in the color and price that was fair. He also offered to help fix a dent on our turn in car. I thought great finally service. It didn't last long, the salesman called us back Monday and told us he could 't find the car in the color. Right! He said he would call us back. Never heard from him. He actually did us a favor. We finally went to another dealership and leased the car we originally wanted at a much lower rate with much better service. Something changed in this dealership over the years and not for the better.

Pratts716

Jan 5, 2016

Great service staff extremely knowledge and quick service! I dropped my car off the night before and was amazed with the turnaround time. A+ service

jimmy d

Jan 5, 2016

the survice was very good. I didn't have to waite long. I was very satisfied. I would have my car serviced there again.when it come time.

cgottfried

Jan 5, 2016

The staff was very friendly and helpful. They met my needs and were not pushy at all. I would recommend Riverhead Apple Honda and will keep them in mind for my future car purchases.

edev

Jan 5, 2016

I don't mind coming in for service and waiting because the dealership is welcoming and congenial. I appreciate the good workmanship, and timeliness of the repairs and well as the support at the counter. Everyone does a great job.This is a separate question, and not part of the review, when tires are rotated are they balanced at that time as well? I have an upcoming alignment/balancing for my next scheduled appt to correct wear on my tires which were rotated the appt before last. Just checking in on this, thanks!

Carolyn

Jan 5, 2016

ALl positive, no issues. Easy experience and friendly customer service. We have taken our cars there for a few years now. Always helpful and friendly. Good friendly atmosphere and comfortable waiting room.

Snowwhite2

Jan 5, 2016

I have purchased 4 vehicles from this dealership and had 6 vehicles services here. I have dealt with many service depts in my 42 years of car ownership and no one has ever come close to this service dept! My husband agrees & when purchasing a new SUv this past April, was desperately trying to find a Honda that suited him & was disappointed there were none that met his wants. He wanted a Homda just for the service dept!

POKER

Jan 5, 2016

Our family has been coming to this dealership since the 1950's when it was known as Garsten Motors. More recently, we purchased several Honda's from Apple and are very pleased with the service performed on our vehicles.

car service

Jan 4, 2016

John did a great job helping with the service on our Honda. When we need service again we will ask john to help. Thank you.

randyacum

Jan 4, 2016

John at the Service desk is exceptional. He has always gone above and beyond to provide my family and I with top notch service. Happy New Year

goch

Jan 4, 2016

the service department is friendly and the service is quite good. My service was done under one hour including an oil change and tire rotation. very pleased.

Deanna15

Jan 4, 2016

The person that sold me my car is no longer with the dealership. I wasn't that fond of him but everyone else has always been very pleasant and very helpful. I haven't had an issue with anything so far.

Trisha7153

Jan 4, 2016

Mark made sure that not only did I get the oil change and tire rotation that I was scheduled for. He also ensured that a paint protection reapplication that was due was also taken care of. He made me feel like taking care of me and my car was very important.

Jason

Dec 29, 2015

I never meet such a friendly staff and overall amazing people. They help you every step of the way and don't let you down. I knew I picked the right dealership. I'm very happy with my car. It might be used but drives like its new!

Kobelola

Dec 28, 2015

Was looking for a specific Honda Accord and John jay gave me a great deal on the exact car I was looking for. Great deal. Would highly recommend.

clschlie

Dec 28, 2015

Everyone at Apple Honda was nice and easy to work with. John Jay listened to what we were looking for and found us the perfect car within 20 minutes. It was the shortest visit to a car dealership. The day we picked up the car was fast and easy also. Everything was ready when we got there. This is a great dealership!

Cmarple

Dec 27, 2015

Michael was great!! Everyone at Apple Honda was friendly and informative. All our needs were addressed. No stress and very happy with our Honda pilot

chitt71

Dec 25, 2015

This is our second vehicle purchased at Apple Honda and won't be the last. Always a pleasure. Staff are always friendly and helpful. We love our new Odyssey!!

HONDA FOREVER

Dec 25, 2015

Just bought my third car from Apple. The best part is the great service continues after the purchase. If you want a HONDA, then make sure you visit Apple HONDA!

UnhappyCarbuyer

Dec 25, 2015

Beware buyers, this place is full of crook salesmen. They are ruthless professional liars. They will charge you additional fees and hidden xxxxxxxx charges. Make sure you are on alert and listen to everything they say. Take their words with a grain of salt and ask lots of question. Make sure to have them explain and go over with you on all the charges and fees on the bill. Make sure to have them write down everything and give you copies of everything!!! That way they don't alter the deal with extra charges. Don't let them get you with "extended warranty xxxxxxxx fees" on the bill. Don't drive all the way to riverhead to deal with these professional liars. Take your money to another car dealer where it is being run by decent business ethics.

happycove

Dec 25, 2015

I was waiting for a specific model and color that none of the dealers in the northeast had available. Several dealers said they had the car I wanted on order but Apple delivered. I had a very tight schedule and a small window to take care of finance, insurance and to pick the car up. I connected Eric at Apple with my insurance company and credit union, so when I arrived at the dealer all the paperwork was complete and ready to go including registration. I signed the sales agreement, delivered a copy to my credit union so I could pick up a check, returned to the Apple with the check and I was on my way in my new car. It was quick, and easy with no hassles. With their help and preparation, I was able to fit the whole transaction into my schedule without spending hours at the dealership.

GMHall

Dec 25, 2015

Recent.y traded in. my 2012 CRV for a 2015. Their service e department is the best as is John who,has serviced the car over the years Jeff Schwepps is a great salesman and we discussed what I could afford and what would warrant me doing a trade in. I told him I did not want any extras as far as warranty , bumper to bumper coverage , car washes etc. I explained I had all of that on previous car and wound up not using any of it except for maybe 5 car washes. Jeff came up,with a price that I was comfortable with and said itbsoukd on,y add 2 years to my existing loan. The day I came to pick up the car I was led into see Paul Weis in finance and right off the bat the monthly payment was higher. I asked why and explained again I didn't want any "extras " He went to work on his. calculator and came back with a lower number. I thought he had removed the extras I told him I did not want. I signed the papers and he handed me a card for prepaid car washes An alarm went off in my head and when I asked what the prepaid car washes was about he said " You are a repeat customer and we want to make you happy" Well shame on me for not reading what I was signing. When I got home and went over the paperwork there were all the prepaid car washes, bumper to bumper, extended warranty and road side assistance I specifically stated that I didn't want When he lowered the price h didn't remove them he extended the length of the loan. Now I was extending my existing loan for 4 years instead of 2. I called immediate,y the next morning to have it all removed and was told the paperwork had been filed and it could not be removed. The vehicle had been driven 17 miles and they would not remove the extras Jeff Bracken did refund mr $795 and threw in 5 oil changes and the price of a smart phone navigation app and cables but as nice as he is it was like putting a band aid on an open wound. I am still stuck paying thousands for services I clearly stated I did not want. They said that Paul did.me a "favor" for giving me all this protection and coverage on my beautiful brand new car. Really ? NEVER EVER AGAIN Beware of Paul Weiss

michelemarie89

Dec 25, 2015

I purchased a car from Apple Honda in November. Comfortable setting, honest salesmen and a pleasant place to sit and relax while your car is being serviced. I had the pleasure of purchasing a car through Steve and he was an amazing salesman and broke everything down and I look forward to going back for my first oil change soon.

kdonovan

Dec 24, 2015

I have been a customer of Apple Honda, dealer and service department since 2002 and I have always been satisfied with their service. The staff are courteous and professional and it is a pleasure to deal with them.

Djasauce

Dec 24, 2015

I went into Apple Honda to check a car I saw online with no intentions on purchasing it at the moment and end up with the car a few days later. Thanks to Bonnie with the great service she has gave me.

Greeny098

Dec 24, 2015

2nd car I have purchased, extremely professional and honest I would recommend them to all mike Wilson is by far the best there. Great prices as well !

fireresq1

Dec 24, 2015

I stopped in without the intention of buying a car but after speaking with John Jay about an Odyssey I saw on GrooveCar.com he took the time to show it to me as well as a few others. My current lease on a Ford was due to expire and John offered to turn my car in to the competing dealer down the road, transfer the plates and insurance and make the Odyssey ready for pick up THE NEXT DAY!!!I am impressed with Apple's attentiveness to the customer (unlike the competing dealer) and couldn't be more pleased with the service I received. Thank you John Jay and to all the folks at Aple for making this purchase such a pleasant experience.

nikki

Dec 24, 2015

We have bought our last 5 cars from Apple Honda. Always have a great experience. We were treated very well by our rep. Great cars!

oldbob

Dec 24, 2015

WE WERE TREATED VERY NICE BY JEFF. HE ASSISTED US WITH WHAT EVER QUESTIONS WE HAD. DURING PURCHASE, PAUL WEISS SHOWED US EVERYTHING WE NEEDED TO KNOW. WE WOULD RECCOMEND APPLE TO ANY OF OUR FRIENDS LOOKING FOR A CAR. THANK YOU ALL...

littlefit

Dec 24, 2015

An all around good experience. John Jay was a delight! I love my new 2016 Honda fit - my third Honda - they last for years, can't imagine ever having and other car!

Exit682015

Dec 24, 2015

I hate shopping for a car...but this experience was different..thanks Don...got the right car for a fair price..and Merry Christmas to you..

Bevann

Dec 24, 2015

My buying experience of a used 2012 Honda CRV was positive and I would recommend Apple Honda to my family and friends. I couldn't be happier with my decision to buy a used vehicle from Apple Honda!

Pbmax2000

Dec 24, 2015

Apple Honda helped me locate my vehicle, and consistently kept me in the loop with regards to its arrival. The staff was extremely professional, and they did whatever needed to be done in order for me to be happy w/ my car. I would definitely buy from them again.

Chris

Dec 24, 2015

My car was totaled out and went to Apple to purchase another. They made every effort to ensure had great experience. Sales rep was new but John extremely helpful. Would return again.

Steve G

Dec 24, 2015

From walking in the door right through the financing the process was friendly and efficient! Jeff, in sales, put up with my changing color choices and John, in finance, put up with my credit numbers and got me a loan!

Jjonesthe3rd

Dec 15, 2015

John in service was great. He was very friendly and kind. He made sure we were in and out shortly . Will be back in next time for sure

celtchik

Dec 3, 2015

I got an appointment quickly and found the entire experience to be positive. Lucas was thorough and worked quickly to get me back on the road.

Smartshopper

Sep 20, 2015

Very old style sales approach with product detailer, closer and the big man in the office. Result was a mix of dated sales techniques and inflated prices. Saved significant $'s by going elsewhere.

Honda Lover

Sep 2, 2015

WORST CAR BUYING EXPERIENCE EVER!!! Not only did Apple Honda attempt the worst bait and switch I've ever seen on pricing, but they also pulled bait and switch on their sales staff, so you couldn't get a straight answer on the prices the previous person you spoke to had committed. After thinking we finally had secured pricing from them, we went in to sign papers only to hear from the manager Gary that the quoted pricing "would be impossible for them to do". The salesman we'd spoken was mysteriously off that day even though we'd scheduled a specific appointment with him just the night before. When we asked the manager to call him on his cell to verify the deal we were told they didn't have his cell number! WE WALKED OUT AND HAVE SINCE HEARD SIMILAR EXPERIENCES FROM OTHER LOCAL PEOPLE.

no-fool

Aug 27, 2015

I went to Apple Honda at 16k miles to get an inspection and to have them look into the check engine light. The fixed the issue causing the check engine light under the warranty. When they called to go over what was needed they quoted the usual, both internal and external filters. Then he said the brakes were worn out and although they "just passed inspection", they should be replace, especially the rear..... I said to hold off as I didn't have the $260 dollars at the time. So I went online and ordered brake pad. pulled the rear and they were like new! Literally a quarters width lower than the new one I held in my hand. The I pulled the front thinking they made a mistake and meant the front pads.... Nope same thing barely worn...... They were going to do unnecessary work in order to puff up the bill.

Azz309

Aug 1, 2015

Went to buy a Crv found the car filled out the paperwork thay called to say all is good come pick the car up i said what is my payment thay said we don't Discuss payment on the phone you have to come in So I knew something was up The finance guy Paul gave me a payment and said it Includes Every warranty he could tack on and free car washes i said what Is the individual breakdown of all that and i don't want that You got even sleazyer so i said to my wife were out of here then the Salesman Orlando came out as i got up and said whats wrong i said i don't like this guy he said ill Finish the paperwork With you he cut the payment 70.00 so i took the car when i went home i saw thay added 3 payments and Didn't disclose xxxx

boatman123456

May 15, 2015

We were very disappointed on the process at this dealership. Everything BUT the salesman went wrong. Our salesman, Chanse, kicked butt. I'm not sure what the xxxx happened in management part of dealership. I would not recommend the dealership - we bought our pilot from honda of westport.

Brian A.

May 8, 2015

Just a cursory overview, I purchased a 2010 Honda Accord at this dealership in 2010, as well had my mother, and former supervisor come here for their car purchasing needs as well. This is where my exuberance for this dealership ends.I've been actively having my car serviced at this dealership since I purchased it in 2010. Well today, on 5/8/15, this place really blew me away. I brought my car in for servicing which included the need for an oil change, detailing, and a NYS inspection. Now, anyone that comes to this dealership for servicing knows that as part of any servicing, even a menial oil change, they always perform a free multi-point inspection of your car as part of the process. Naturally one would assume that they would do this before they actually inspected the vehicle. Clearly, if you have an issue on the emissions side, that would have to be dealt with during the NYS inspection regardless, but at least they could spot anything on the safety side before they were to begin the actual inspection. Anyways, a little more than one hour after dropping my car off, I receive a call from Bob Liardi telling me that my inspection failed because my license plate bulb was out, a LICENSE PLATE BULB!!! How that even constitutes part of a safety inspection is beyond me. We're not talking a headlight bulb, brakes, taillight bulb, tie-rods etc. We're talking a license plate bulb. Now anyone knows that this bulb costs about $2 at any auto store and takes all of about 1 minute to replace. So naturally to avoid having to pay another $10 to have the car reinspected, I ask what it would cost to replace the bulb. Mr. Liardi tells me with "parts and labor, you're looking at $27"!!! I can't even begin to describe to you how ludicrous this sounded to me. I proceeded to inform Bob that I would change it myself on their lot and that they could scrap the detailing on the car due to this incident much to his chagrin.If this wasn't bad enough, this dealership, for as long as I've known them, has offered a rewards program which included the ability to earn cash back on any service you had done at the place. It wasn't much, but if you let the points build up after while, it could get you a free oil change now and again. Suffice it to say, I was one of the rubes that let my point balance build up. So, when I went to pay for my failed inspection and oil change today, I was going to use my points balance to offset some of the cost. The woman at the cashier window saw me with the VIP card in my hand and told me that they didn't accept the card anymore and then she slapped the cashier window where a flyer was posted stating that "no more points would be accrued beyond January 2nd, and that all points balances would expire on April 30th". Now again, these people have no problem emailing me weekly ads on their in stock inventory, as well as other unsolicited sales offers. One would think that, being that they have my email address as well as my phone number, they would offer me a courtesy call/email to tell me that the program was ending. Alas, this wasn't in the cards since they knew they would be able to screw enough people over that wouldn't be coming into the dealership in this 4-month time frame. All in all, this is a terrible dealership and you should avoid it at all costs. Trust me and go to a more reputable dealer. This place just lives to scam you any which way they can, just trying to give any prospective buyers a heads-up of what you will be in store for if you do wind up going here, though I hope that all will heed this review and be smarter than that.

Sue2fer

Nov 12, 2014

What a wonderful experience I had buying a car for my son. I have never owned a Honda, but had heard great things about the 2015 Honda CRV. I decided to go to Apple in Riverhead, which is about 10 miles from my town. From the minute I walked in, I got a good feeling about the place. Gerard was knowledgeable, friendly, and a very "low-pressure" type of salesperson. I received an extremely fair price and was so impressed at how quickly I was able to pick up the new car once it arrived on their lot. I knew I made the right choice because each time I went to the dealership, it was busy with people looking and buying cars.

DMT

Aug 29, 2014

Very disappointed. Saw advertised price on line. Went here and found out price was higher than advertised. Supposedly for a VIP package that I don't need.

Ali

Aug 25, 2014

Leasing the car from Orlando was a pleasure and problem free. Love the car. One out of three visits to service department was a bad experience. Had an appointment for oil change at 9:30 am. When I got there I was told there was a 2 1/2 hour delay, I was a little perturbed thinking they should have called me before I went to the dealership. I asked if they would put me in line and I would take the car and do some errands I had around Riverhead and would come back in two hours for my oil change. I was assured the paperwork would be done and ready. At around 11:30 I received a phone call telling me that the shop was still backed up by at least another 2 hours. There was no apology for any inconvience to me, all that was said by the service advisor (which hence forth I will make note of the names) was "you can reschedule", which did not in any way improve my mood or my opinion of Apple Honda. I have since rescheduled that oil change and hoping for a better experience.

deisy18e

May 21, 2014

Horrible service! I was going to buy a brand new car but was unsure at that moment. The sales person named CHRISTOPHER talked me into it by saying that he receives commission making me feel guilty for not wanting to buy it. I then told him I would think about it in the next 5 days and when the 5th day came, he was calling my insurance like crazy (to get the transfer of plates) and I called him and informed him that I was no longer interested. He then got mad at me and hung up on me disrespectfully. Since I had a paid a $250 deposit, I went to Apple Honda to get my deposit back and so the sales person (who guilted me into doing this) was busy with helping a family out, I waited 50 minutes. I then saw he walked outside to talk to a customer who was looking around for cars and then came back in to make a deal. I got extremely mad because I obviously knew he was making me wait since I didn't want to buy the car and he was also mad at me. I told the customer nearby to not buy the car from him and the manager started screaming at me. He threatened me by saying he wasn't going to give me my refund and was going to call the cops. Since I didn't do anything illegal and knew I wasn't going to get arrested, I waited and the police officer got everything straightened and guaranteed my refund. POINT of my story: don't ever let anyone ESPECIALLY at this place, talk you into a deal. They will make you feel guilty as this man did to me, telling me that he got commission and basically saying that the deals he made was the way he fed his family. "Manager" is extremely rude, yelled at me in front of my 12 and 9 year old siblings. Horrible service, never again! When you don't make the deal, they will get mad at you and as this man did, IGNORED me for an hour. Bob Sullivan is the WORST manager ever!

A M

Apr 2, 2014

I traded my 2011 pilot with 2014 odyssey. They took my car in exchange with the new one now I received a bill from the previous bank for $1300. Instead of buying they returned the vehicle and the bank is charging me for wear and tear. As I returned to them they refuse to take care of that. Now I'm stuck with this amount on the top of $4200 that I paid for down payment. They took my car as they are fully responsible and they never said I would be liable for wear and tear. They just wanted to make the sale. I was fooled and betrayed. I lease every three years and I never experienced such situation before. So be sure when you are trading with them

grand pa

Mar 31, 2014

Purchased from Apple was pretty easy ,no problems. Bonnie the sales person did a great job and went over the car before releasing it.

jillspetart

Mar 14, 2014

Always a pleasure dealing with Bonnie Campbell. She knows exactly what I want and makes sure I get it. Can't ask for more than that. The easiest car purchases I have ever made have come from Apple Honda. Thank you again.

Marty27

Feb 27, 2014

I am a previous customer of Apple Honda, and am very satisfied with my experiences at Apple. I highly recommended Apple Honda and Bonnie Campbell

Lynne

Feb 25, 2014

I was very happy and pleased, especially the fact there was no pressure to buy. This is the 3rd car I have bought from Apple Honda.

GoodyGood

Feb 25, 2014

Bonnie was wonderful!! Great experience! Even helped me with my XM radio when I stopped in the week after I bought the car. :) I highly recommend her and Apple Honda!!

donna12457

Feb 15, 2014

This was the most pleasurable buying experience I have ever had! Eric Goetz is the most patient, friendly and genuine sales person I have ever dealt with. I swayed back and forth with indecision and he never lost patience nor did I ever sense a minute of frustration from him. He genuinely understands the level of thought behind making a car purchase and his guidance and support were very much appreciated! I couldn't have asked for more! I never once felt pressured and he was able to answer all my questions thoroughly! He is a true asset to Apple Honda and I would highly recommend him to anyone thinking about buying a vehicle here! Then came the financing part where John Bracken did everything he could to ensure that my purchase would not only be protected so that I could get the most enjoyable experience in ownership, but was also extremely knowledgeable and patient. He was a pleasure to work with and again I never once felt pressured or uncomfortable. He too is an asset to this dealership!Overall, this was a very pleasant buying experience right down to the techs who worked quickly to get my car ready so that I could get it home before the next snow storm hit and they did! Very professional, hospitable staff! Thank you so much!

teaching12

Feb 15, 2014

My overall experience was excellent..Eric was extremely helpful. As always I would highly recommend this dealership..especially because of Eric's help. I never felt any pressure to buy a car. My last 4 Honda s have been from Apple in riverhead. I would definitely return in the future. Thank you.

Joseph

Feb 7, 2014

Salesman Orlando Amadeo was very courteous, knowledgeable, personable and willing to work with us to meet our needs. He went above and beyond what we have experienced from past sales people and made sure that we were satisfied in every way.

Jeremy

Jan 29, 2014

The whole process was quick, easy and pleasant. I purchased a vehicle I have had my eye on for years at a good price and all the staff that I worked couldn't have been nicer or more helpful. Well worth skipping my local Honda dealer and driving 40 minutes to visit Apple. I will definitely recommend Apple Honda to everyone I know.

Pamela

Jan 24, 2014

Vin petrucci was very through in his efforts to explain the features of the crv and followed up till I made my decision to purchase.

Doris

Jan 18, 2014

everyone, including the receptionist (who remembered me from my first visit) treated me with respect, and care. Listened to my concerns and gave me the best deal that I could afford. My salesman and the finance manager were excellent and made me feel good about my deal.

Bobbyv123

Jan 15, 2014

horrible experience! On the good side the staff is friendly, clean show room but stops there. I was looking at used jeep and to make a long story short they are all about the sales and numbers. I was told one number on a car then told a higher number a day later through text messaging! very unprofessional... They also made me drive an hour from my home and made up a huge story to try to get me in to buy their over price car. I do not recommended this place to buy a used car.

John

Jan 1, 2014

Sales person (RG) was awesome. Courteous, professional. explained every aspect of the car, costs & lease. We took a ride in the car & he explained all of the technology & the new upgrades. Bonnie did follow up & got the papers ready. Finance manager (PW) explained all financing clearly so it was understood. Thank you all.

Patty9855

Dec 16, 2013

This is the most expensive Honda dealership I've gone to. I don't know how they stay in business. Oh wait. That's probably how. They sell fewer cars, but at a higher price. They are also excessively sales oriented. They really don't want to let you leave. Loud music also plays in the background. It seems to me that they are trying to get young people to buy cars. That's OK. I just hope that these young people get price comparisons at other dealerships because if they don't, they will pay too much at Apple Honda. I don't recommend this dealership.

Michael

Dec 5, 2013

Excellent help from all involved. From our salesman Rob, the rep from PA. Mike, to the Finance manager John, it was overall a very positive experience.

Espo

Nov 16, 2013

Within 10 minutes after a test drive I bought a new Civic. The salesman was low key and did not try to twist my arm in order to get the sale. I made an offer for the car. His supervisor accepted it and I drove a brand new car home that afternoon. They made the process and paperwork so simple and uncomplicated. Everybody who has bought a new car knows what some dealers put you through to make the sale. Apple Honda was professional throughout the process.

LuckyLynn

Nov 15, 2013

I recently purchased a CRV from Apple Honda. I did my homework and then came in on my lunch hour to buy my car. Arlene was pleasant and professional. She was able to get my color choice from another dealer and sold it to me at the price I offered. She carefully went over all the cars features and was very helpful and informative. When I returned for my first oil change the service department was excellent. I had an appointment and my car was taken right in. It was returned to me in a timely manner and was clean and shiny. Overall a very positive experience.

Buzzy

Nov 14, 2013

Every time I go to Riverhead Honda everyone I deal with is outstanding helping me

mgt51

Nov 10, 2013

No surprises as far as repair costs. Car was ready at the time they anticipated it to be ready and it's convenient to have a loaner car for the duration.

Tracy

Nov 4, 2013

I felt I could trust Rob Geiger (my salesperson) and my finance "closer" to follow through on finding me the best deal for the car I was looking for-and they did!

Aabbbbvvvv

Oct 20, 2013

This place offers the worst costumer service I have seen in my life, the first time I went to this place everyone was so nice and friendly but as soon after I bought my car the problems started to happen. I went back because I had a couple of problems with my car the sales representative (john jay) told me they couldn't do anything and I would have to speak with the manager but off course he wasn't there. I called three times the secretaries would hang up on me or for some reason he wouldn't return my phone call, I was fed up with the situation so I had to go personally three times before they could solve the problem because all I got from them was a run around, they decided to take my car to the dealership in Southampton because they couldn't do anything that was understandable, and they were supposed to give me a rental for the week but all the person in charge told me all they had was a mini van and his own words he told me "take it or leave it " I would taken the car but it was the nastiness of all the associates working there that really annoyed me. After I got my car back the side of my car was scratch and dented by the passenger side, I went back and told the manager and instead of trying to fix the problem he gave me an attitude and told me he couldn't do anything. Please if u ever come across this place LEAVE ! They have no costumer service and once you buy the car they won't fix the problems thy will just be nasty about it. I regret ever stepping in this place because I was never treated so disrespectfully in my life.

Melissa_tercero

Oct 20, 2013

This place offers the worst costumer service I have seen in my life, the first time I went to this place everyone was so nice and friendly but as soon after I bought my car the problems started to happen. I went back because I had a couple of problems with my car the sales representative (john jay) told me they couldn't do anything and I would have to speak with the manager but off course he wasn't there. I called three times the secretaries would hang up on me or for some reason he wouldn't return my phone call, I was fed up with the situation so I had to go personally three times before they could solve the problem because all I got from them was a run around, they decided to take my car to the dealership in Southampton because they couldn't do anything that was understandable, and they were supposed to give me a rental for the week but all the person in charge told me all they had was a mini van and his own words he told me "take it or leave it " I would taken the car but it was the nastiness of all the associates working there that really annoyed me. After I got my car back the side of my car was scratch and dented by the passenger side, I went back and told the manager and instead of trying to fix the problem he gave me an attitude and told me he couldn't do anything. Please if u ever come across this place LEAVE ! They have no costumer service and once you buy the car they won't fix the problems thy will just be nasty about it. I regret ever stepping in this place because I was never treated so disrespectfully in my life.

RQWCV

Oct 18, 2013

Orlando did a great job selling us a used Honda CRV. Very professional salesperson

Raymond

Oct 17, 2013

Everything was great oil changed in a very resonable amout of time. The service personnel were very professional and courteous. I was in and out and they even washed my Ridgline.

Robert

Oct 15, 2013

All the consideration and attention from Mike at the service desk, to the plastic put on my steering wheel and seat. I also appreciated the quick service for all I had done. Love the new waiting room. Best of all my CRV is running like new and after my auto butler it looks new too, I appreciate that the most.

Susan

Oct 14, 2013

The staff is always very pleasant and my service advisor gave me a loaner car while my car was being serviced. They are always upfront about the work being done.

David

Oct 12, 2013

This was an auto Butler service. The check-in process went smoothly, a loaner was available, and the service was very nicely done. The last two Auto Butler services were superior in my mind. Very nice attention to detail both times. I did not get the name(s) of the people who did the work, but they did a good job.

Chris Williams

Oct 11, 2013

I love my new accord. The staff at Apple Honda made this a wonderful buying experience. Thank you Chris

Michael

Oct 10, 2013

Rick Baumann and Bob Liardi, as well as the rest of the crew are getting really good at the Apple/Garsten thing. It was a little rough when the new crew started out but the kinks are noticeably straightening out. Also, thanks to Doug Costello for getting info re:ERG for hybrids. Jason Esposito seems to be on top of everything. It is working out. Keep going. Pretty good job on the waiting area.

willl11789

Oct 10, 2013

Bought three vehicles in the last 5 years at Apple, always a pleasure dealing with the slaes staff and service crew.....Thanks again Jihn Jay!

Nathan

Oct 10, 2013

What I love the most about coming to Apple Honda service department are all the smiling faces. They know me; call me by my name. They joke and laugh. "Good morning mister Bennett." "Hey Nathan, how are you?" From the valet to the service reps, the mechanics and even the cashier. They all know me and make me feel welcomed. The VIP treatment is really hammered home; loaner cars, free car wash, and money back on service? (with VIP card) Awesome!Then there's the repairs (maintenance). I, personally, have never had to go back time and again to get something fixed. I go to Apple once and the problem gets solved. Period. Think a repair isn't necessary? The technician will explain to you, like a human, why it is. He doesn't talk down to you and he doesn't use jargon that will soar over your head. I like that.

Jheanell

Oct 9, 2013

I had the best experience buying a car at Apple Honda. Jeff was so helpful and answered all of my questions. He called so many times after the purchase to see if everything was ok.

Antoinette E

Oct 9, 2013

I has happy with the way the dealer works, you drive up and the take care of you right then. I had a child and they pulled loaner up so I could easily transfer. My associate answered all if my questions. So I was happy.

Anne

Oct 9, 2013

Service Manager remembered me and pays a lot of attention, made things possible that I was told on the phone could not be done that day - all people are very nice! The shuttle driver also so nice and always comes promptly!

TomBacchi

Oct 8, 2013

Long story short, I purchased a used 2010 Honda Civic on 7/19/12 with an extended warranty ($1,600). The following week I decided to cancel the extended warranty so I went to Apple Honda on 7/26/13 and completed the necessary paperwork. John Bracken told me that it would take approximately 2 to 3 weeks to credit the $1,600 to my car loan. After several phone calls, emails, and other nonsense, my car loan was finally credited 2 1/2 months later. I called Corporate Honda on 10/8/13. That evening I checked my car loan balance and sure enough, my loan was credited $1,600. I would never deal with this dealership or Finance Manager (John Bracken) again.

Shirley

Oct 3, 2013

My salesperson, Orlando, was knowledgeable about the CRV and sensitive to my wishes. He was able to answer all my questions and give me additional information, which was helpful to me in making a decision to buy the 2014 CRV-EX.

JohnJC

Oct 1, 2013

It was my first time at Riverhead Honda for service but all was done fantastically

Kathleen

Sep 29, 2013

As usual on time, done when promised. Everything my car needed done properly. Your staff is friendly and professional a pleasure to deal with and no pressure. Quite a refreshing difference from what I've experienced at other dealerships. Makes a good car great!

Edith

Sep 28, 2013

This is a well run service department. They are well organized, they are efficient, they are so polite and so caring. They got me in and out very, very fast and the work was perfect. My representative, Rick was wonderful.

Robert

Sep 27, 2013

Courteous, efficient, clear explanations of services needed and why and when should be performed. Servicing done on time estimated, loaner car, shuttle services really, really appreciated.

Very Dissatisfied Former Customer

Sep 25, 2013

A new car battery was installed in my car 6 months ago. The car would not start start last week so the service department promised to tow car since the problem appeared to be the battery. They reneged on that promise at the very last moment. No longer confident in the service department's handling and repairing of my car, I had another repair shop look at it. The battery was nearly empty of the acid needed in order for it to work. After not having the use of this car for several days due to Apple Honda's refusal to stand by their original work, I had the battery replaced by the other repair shop. Apple Honda offered to replace the battery but I no longer feel that is an option considering the manner in which this matter was originally handled. I have now paid for a new battery twice since Apple Honda refuses to reimburse me. In the future, I will never have any other servicing or repairs done on my cars by this dealer nor will I ever recommend them to anyone I know.

Antoinette P

Sep 11, 2013

Great experience with Apple Honda's sales and finance departments. Awesome 2013 Pilot!

VG

Sep 9, 2013

Bonnie is my salesgirl for the past 3 vehicles...love her! Service department are always efficient and professional. I have no complaints and would highly recommend Bonnie and Apple's service department.

ChristopherKuehn

Sep 2, 2013

Inoperable trunk/gas cap release cable cost $110 plus tax to diagnose and then $400 to install a $30 part. This is highway robbery, especially the diagnostic charge.

disgusted

Aug 19, 2013

DO NOT buy a car from 'Apple Honda' REALLY known as 'APPLE AUTO SALES' aka Garsten Motors. They have an F rating on the Better Business Bureau under this name. My friend bought a used car, notified dealership something was VERY wrong after 24 hrs! Given a loaner several days later. Jason in service is rude and hung up several times after friend asked why it was taking so long to get the car back. , Gary the SALES MANAGER rude and ordered friend & a friend who accompanied him off the lot or he'd call the police. ..all because he wanted to know why car was still 'in repair' after 15 days! VP wont return calls. Friend also witnessed another customer being given a hard time by the service dept! Unprofessional, rude and should be out of business! BUYER BEWARE!!!

MikeC

Aug 6, 2013

Work was done on time and correctly. Have had good prior experience with Apple Honda.

HarobedS

Aug 6, 2013

Great Service, Service people are fast courteous and considerate of my needs regarding time and need for transportation.

Mary and John

Aug 5, 2013

My husband and I have become a Honda family in that he purchased an Accord in 2001 and I purchased an Accord in 2011. Both Accords were purchased at Apple Honda. Both buying processes were a positive experience without pressure or confusing language. Our vehicles are serviced at Apple Honda-yes, my husband still owns the 2001 Accord. The service department takes such good care of his vehicle,he may keep that Honda for another 12 years! Whenever we bring one of the cars into service,we are always given courteous attention. Any problems regarding repairs of either vehicle are thoroughly explained to us and the repairs are completed in a expedient amount of time. I have given five star ratings for all the categories listed above except for the facilities.While the service areas and the sales areas are clean and well kept, there is a need for modernization. Apple Honda is apparently going through remodeling soon. It will be interesting to see the new and improved Apple Honda,but we are sure that the service and friendly attitude toward the customer will remain the same.

Pitts

Aug 1, 2013

Friendly staff and fast service. This is a dealership I trust.

ainmama2001

Jul 31, 2013

We were interested in a used hybrid vehicle from Apple Honda. We were shown a filthy, dirty vehicle with missing trim. We were assured the vehicle would be delivered to us in two days time like new. We were assured that the car had blue tooth technology and that it was clean pass certified.After paying cash for the vehicle, I came to find out that the car still had a large ink stain on the back seat, a chocolate stain on the back seat headliner, the trim was STILL missing, the car was NOT clean pass certified and the blue tooth was missing.I was told to bring the car in, by the General Sales Manager, for the car to be cleaned, trim to be replaced and the blue tooth to be installed. When I brought the car in, the service department was not even aware of me and didnt have me on the appointment schedule. They did fit me in, and gave me a FILTHY loaner (sticky seats, crumbs all over the place, cigarettes and garbage in the consoles and glove compartment) that they said I might have for a day at the most.We have been REPEATEDLY lied to about the status of the repair. In trying to backpedal, they lie more. Finally, after having the loaner for over a week (longer than I drove the car I bought before I brought it in for service), we started to complain. We were met with rudeness, more lies and my husband was even cursed at by the Service Manager and told that if he kept acting like an ------- that wed get less than nothing from them. I immediately went to the dealer in person to complain. The sales manager told me that I was lucky to even have a car to drive from them and when I complained about the amount of gas this loaner uses compared to the hybrid that I bought for economic reasons, he thought throwing money at me was the answer. When I said that would help he was AGHAST that money did not solve the problem.Needless to say, I was AGAIN promised my car for today. Im still waiting. I dont expect it, or a check, or anything else from these rude men. Do not deal with any of them, especially their incompetent, lying, service department. If I could tell them to keep the car and get my money back at this point, I would.

The Hipps

Jul 30, 2013

Was cursed at by Service Manager, have been lied to repeatedly by the service department, threatened with subpar service if we were difficult. Reported to Corporate- will never deal with them again.

Stevel

Jul 9, 2013

After 2 days of trying to buy a car and agreeing to a price. So I made a Bank check out to Apple Honda as instructed. Put Insurance on the car and a down payment. Then I was turned over to the finance guy who tells me I owe an extra $1000 and to put it on my card!!!!! What a scam!!!!!

slegoff

Jul 8, 2013

To make a long story short - stay away from this dealership. Basically after 2 days of buying a car and agreeing on a price. I made a bank check out to Apple Honda as instructed I was then handed over to the Finance guy who tells me there is a "math" error and I owe $1000 more!!!What a scam!

RES733

Jun 7, 2013

I initially worked with Eric Nicols over the phone, agreeing IN WRITING via email on the terms of a deal. Apple matched a written ad and offer by a local competitor who simply did not have the color I wanted. I gave a deposit and stopped pursuing a transaction with my local dealer. Eric seemed like a terrific guy and connected me with John Jay to complete the transaction. Then the story started to change. The color I wanted was gone - but they insisted they could get it. WRONG. Could not get it. Offered me a different color or my chosen color in a different trim level. Since they appeared to be working so hard and seemed like decent people, I wanted to stick by them, even if I couldn't get exactly what I was promised. After driving over an hour in heavy traffic to close the deal I sat down with JohnJay, we started to write up the contract. Suddenly I noticed the downpayment was over 1500$ higher than I was promised (in writing by eric!) When I asked why, JJ said "fees". Fees? "Yes, you worked this all out with Eric on the phone. This is what I was told. I can't change it." I showed the written agreement, clearly stated in an email on my phone. "I can't do anything." JJ said "We are not making any money on this deal as it is...." I asked to see Eric, who was "gone for the weekend." I told JJ I would connect with Eric on Monday and straighten everything out. I sent a detailed email which included the terms he and I had agreed to. By Monday afternoon I thought better of working with these people and cancelled the deal. Long story short, Apple and their staff embody all the bad stereotypes about car salesmen. False promises, half-truths, and blatant lies. Think twice before driving all the way to Riverhead on the promise of a good deal. The strategy is clear: Promise people whatever they want, and after they drive all the way to Eastern Long Island, try to alter the deal with additional fees and charges. They clearly hope that you are either too stupid to notice or too tired to care. A written agreement means little to these people - as do good business ethics or decency.As for the positive reviews, take them with a grain of salt. Anyone can have their friends and family post good things on these boards. My account is genuine and true. STAY AWAY from APPLE. Better to pay a little more, stay local and know exactly with whom you are dealing.

njfry60

May 29, 2013

We were hussled on the price for a 2011 Honda Accord. During 2 trips to Apple Honda we discussed the price for a Honda Accord at the internet listing of $19,500. When we were ready to buy the car they informed us there was an additional fee of $995. Frank said this fee was highly visible on their web site. But unless you knew exactly where to look one would never find it. This feels to us as if we have been decieved on the price and Apple Honda does not conduct business ethically. Shame on you.

sandy471

May 20, 2013

Our sales person was Bonnie Campbell and we purchased a used 2010 Honda Pilot EX in April 2013. She was very pleasant, knowledgeable and answered all of our questions. When we took a test drive she pointed out all the features on the Pilot and any additional options that were added on this vehicle. We never felt pressured during the buying process to make quick decision and she worked with us on the price so we could get a deal we were comfortable with. This is the first time we have purchased a Honda. After visiting other dealers and talking with other sales people, our experience with Bonnie and will make us return again when we are in the market for another car.

Average working person

May 2, 2013

Unfortunately, although i had high expectations for this dealer, what i received was anything but even decent service. I attempted to have my door lock fixed and the dealer told me it would be 2 hours. When i went there, it took 3 hours to do and the car wasn't even fixed! The dealer took out parts i did not request, saying "it was necessary" for an excuse. When closing time came (it took THAT long), they tried to make me drive home without a door! They try to scam you out of any dollar they can make, and the service is ineffective. I am seriously upset by their service.i rely on reviews on this site, which were originally good. I am sorry to say this, but don't let apple honda of riverhead take you for a ride, if you even have a car left.

john fodera

Mar 20, 2013

jeff is very knowledgeable about honda and all the products they have to offer. i felt very relaxed dealing with him.

Angelo Ferricane

Mar 18, 2013

Upon a very recent purchase of one of your certified Honda Accords,my wife and I had a very pleasurable buying experience because of your wonderful sales person,Bonnie Campbell. You should consider yourself one lucky Sales Manager to have Bonnie on your sales force. The "Gold Master" title on her business card is well deserved in my opinion. The procedures you have in place should be taught to all dealerships. Your procedures are beneficial to your staff and to the buying public. My wife and I can honestly state to you that we have never, ever been this stress free during the trade-in/purchase transaction. We also had a similar experience when we met with Paul Weiss. He was informative, professional and a pleasure to meet. We will recommend your dealership to our friends and family and we know that we will be repeat customers in the future.

Kimberly

Mar 15, 2013

Very easy transaction from start to finish. Hurricane Sandy was the only delay! Very happy with my car.

josephfavuzzi

Mar 15, 2013

I HAVE HAD MY 2009 ACCORD COUPE SERVICED HERE FOR THE LAST 4 YEARS. I HAD RELOCATED AND WANTEDTO HAVE SERVICE CLOSEBY. I HAVE ALWAYS FOUND EXCELLENT CUSTOMER SERVICE AND PROFESSIONALISM FROM THE SERVICE PERSONNEL. IN SEPT 2012, I LEASED A CRV FROM THIS DEALERSHIP. I DID BUSINESS WITH JEFF SCHEPPS (SALES) AND JOHN BRACKEN (FINANCE). THEY WERE VERY KNOWLEDGABLE, THOROUGH, AND COURTEOUS. LAST WEEK, I PURCHASED A 2013 ACCORD SEDAN. ONCE AGAIN I DID BUSINESS WITH JEFF AND JOHN. THEY EXHIBITED WHAT THEY DO BEST. THERE WERE A FEW HURDLES THAT HAD TO BE OVERCOME TO MAKE THIS SALE HAPPEN. THEY ACCOMPLISHED THIS IN A TIMELY MANNER TO THE SATISFACTION OF BOTH PARTIES. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP, ESPECIALLY THE TEAM OF JEFF SCHEPPS AND JOHN BRACKEN.

Thomas Stewart

Feb 25, 2013

My experience at Apple Honda was excellent. Bonnie is a terriffic salesperson and is GREAT at what she does. I would reccomend Apple highly to friends

Vinny

Feb 12, 2013

Third car from Eric G, always a nice easy transaction. Couldn't ask for better service. Would recommend going to Apple Honda and seeing Eric Goetz!!

william raney

Feb 11, 2013

we lost both our cars from sanday. Jeff gave us to great deals on a 2003 civiv and a brand new fit..

Trevor Darcell

Feb 4, 2013

wonderful, great, best car experience we ever had. we bought a 2013 pilot touring and love it.

vadim ptitsyn

Jan 31, 2013

I went to apple to purchase a crv. Jeff showed me a 2010 crv. The financing was great John Braken help me with that.

Robert Noonan

Jan 31, 2013

It was very positive. Bonnie was a pleasure to work with and answered all of our questions. She was very knowledgeable about the Pilot. Most of all we did not feeled pushed at all at any time during the sale which was important to us.

Carol Puchir

Jan 28, 2013

friendly, calm, no pressure, answered all of our questions and concerns, worked with us on our price and needs. eric goetz was wonderful and we are now going to bring all three of our honda cars here for servicing needs. one of our best car purchase experiences ever.

Patricia Voelpel

Jan 28, 2013

I had a great experience with rob, orlando was my original salesman but he was sick and rob did a great job

Rosemary Schneider

Jan 21, 2013

Orlando was completely professional, yet so friendly that we felt at ease with him immediately. He was knowledgeable and convinced us we wanted to purchase a Honda. The speed with which he maneuvered us through the paperwork was amazing. I would recommend him to any of our friends and family who are looking to buy a car.

Lenore A

Jan 16, 2013

No pressure and all questions were answered. There was a follow up phone call to my first visit.

Mary F.

Jan 10, 2013

Excellent experience, from start to finish. Receptionist was friendly, sales person was knowledgeable, and the process of buying my Honda Insight was a positive experience.

Leroy S

Jan 8, 2013

abolutely wonerfull experience with Rob, he was very patient with us and helped out alot.

Richard H.

Jan 4, 2013

very informative, gave us fair price for a 2010element. finance was very good. go in and see jeff when you get to apple honda.

Frank

Dec 17, 2012

Very great working with Bonnie Campbell. If I getdivorced, I'm calling her in a second!!!Excellent!!!!!

Steven M.

Dec 10, 2012

Fantastic eperience. Picked up from the ferry and had a quick and pleasant transaction. Very professional and courteous. Would definitely buy from them again.

NancyHallock

Dec 4, 2012

Great experience with Eric G. My husband has a very busy wory schedule and being the mother of four, I'm going all over the place as well. Left in the new car the same day. Love my new Odyssey!

carlover11

Dec 2, 2012

We were making an out of state purchase(4 Hrs from this dealership). Contacted Jeff on phone for a pre-owned luxury car. The car seemed to be very good, lowest price on the internet. He was very nice on phone and we decided to make a $500 deposit(Refundable) so that we can go and check out the car over the weekend. Also told them that we have another car to trade and discussed on a ball-park price for trade in. We went on the Sunday and finalized everything. They seemed to be very nice. Got a fair quote on our trade-in after some discussions. But the sale was not finalized because banks were closed on Sunday and the manager(John J) said that we can come up next weekend and take the car with us. We tried contacting them entire next week to make sure that all the paper work went through and that we were on track to pick up our dream car on the weekend. I kept getting response it is going all fine and that I will be contacted on Friday with bank details for payments, intesret rate etc. Till Friday evening I did not get any call(John J or the sales man witj whom we wpoke were not just ready to come on the phone). I kept getting the response from receptionist that they are tied up and will call back. Finally at 8 pm on Friday I got call from John J saying that car has been sold! He was not just ready to talk anything and was in a rush saying that the dealership is closing and the alarm will sound. I pushed him to talk for couple mins and he just said that we were not able to give you that price for your trade in and hence we have sold the car. I asked him, if that was the problem you should have called me up and told me that do you still want to buy the car.(We had finalized the deal last week only it self so I was being nice that I could have taken that option too and sold my car my self). John's reply was that this did not strike me!!! And when we were there he kept on talking about their 50 years of history and all that and this does not strike him!!! Nor does he have any courtesy to inform earlier. Clearly, they got another buyer(where there may have been no trade-in hassle or the buyer paid few hundred dollars more who knows) and these guys sold that car. No one came to answer my call entire Friday as they must have been waiting to finalize this deal and then only talk to me. Even though this dealer seems to be great, lot of great cars, great reviews but our experience was filled with DISHONESTY from APPLE HONDA. Don't recommend out-of-state buyers to this place at all. Also if the dealer has no integrity and this kind of dishonest attitude, even the local purchasers can be at risk with their car purchase as anything could be wrong with the car and APPLE HONDA acts with DISHONESTY and NO INTEGRITY.

Anthony M

Nov 20, 2012

It was fantastic. I would come back to Honda and I would recomend her highly!!

Lauren B

Nov 12, 2012

FANTASTIC!!!!! so incredibly helpful! wonderful service!!! We came looked at a car, looked so more and came back to find out it was sold. I was so upset but ended up getting a better deal than i expected w/ a lease. So incredibly happy!! thank you

Mary K

Nov 6, 2012

we needed to get of our lease early because of over milage...JEFF was able to do this for us at almost the same payment we had on our 2010 accord...we leased a new 2012 and are very happy...

Courtney Giordano

Nov 1, 2012

I had a great experience. Rob was great. He was very extremely helpful and personable. My boyfriend and I looked all over long island for a car but everyone we met with did not help us like Rob. When we met Rob we trusted him and wanted to buy our car from him. Every time I return back to apple Rob always recognizes my boyfriend and I continuing conversations that we've had when I bought the car. 4 months after I bought my car he still makes sure that everything is going well with my honda fit. I will definitely return to buy my next car from Rob.

grant smith

Oct 10, 2012

professional,knowledgeable..gave me a great deal on a new crv and a fair trade for my 2010

dankane

Sep 17, 2012

I would like to convey my very positive experience in my dealings with Eric Goetz on this transaction. Eric was a consummate professional. He is very knowledgeable on the product line and very helpful in guiding my wife and I into making the right decision. He was courteous and has followed through on all of his commitments. We did THREE test drives with him and he could not have been more accomodating to both of us. On top of that, he has a virtue that not all sales people have: he is a good listener. From one Sales Manager to another, may I commend Apple Honda on your professional staff and great execution of nthe purchase of my first vehicle with your Company.

margo

Sep 14, 2012

Eric Goetz is an amazing sales person ane I would recommend everyone I know to see him.

anita

Sep 14, 2012

professional answer all my questions. i would highly recommen apple honda to froends and family jeffrey did a wonderful job.

gregscholand

Sep 12, 2012

Professional from start to finish. No pressure, all questions answered quickly and accurately. Negotiations were fair.

tl1019

Jun 11, 2012

This is my fifth Vehicle from this dealership and Eric Goetz. I found Eric to be extremely friendly,honest,and trustworthy. Eric has consistantly provided me with an outstanding level of customer service, and I have referred friends and family members to him.Eric goes out of his way to ensure that his customers are happy and satisfied with their purchase.Eric also does not forget you after the sale is made.He consistantly calls you throughout the year to make sure you are satisfied and answers any questions or concerns you may have.

livotski

Jun 10, 2012

Both Eric G and Eric N answered all of my questions honestly and thoroughly. They also were able to offer a comparable price to another dealership where I was considering my purchase until I met with both of them.

countryworks

May 30, 2012

Ben does not back up warranty issues. once you purchase a car the work does not get done. be very careful do not buy a pre owned car from this dealership.

Alexa Images

May 1, 2012

I found the level of friendliness, professionalism and knowledge was among the best that I've experienced during my numerous car purchases over (many) years, starting in 1967! I was given assistance and attention from the moment I walked into the showroom, yet never felt "pressured" at any time. The friendliness and help continued after I made my purchase three weeks ago and I feel very positively about everyone involved. I feel very comfortable at the prospect of continuing to deal with the people in the Apple Honda dealership... thank you!

Pleased

Apr 30, 2012

I am writing to revise a prior rating after a recent positive experience. I stand behind prior statements that live chat is a waste of time, but I perservered with direct phone contact and reached a sales person who was very helpful. He supplied pictures, openely shared the "prep" fee and arranged to view. The long ride from CT was worth it as, my wife is now driving a beautiful car at the the fairest price around even considering the prep fee. All told, this was the easiest car buying experience I've had once I reached a sales person.

comput65

Apr 28, 2012

Sales staff was excellent, I would recommend this dealer to anyone looking for a great price on a reliable used car or even a new Honda. The Sales Staff was excellent, especially Orlando Amadeo, he answered every question I had to ask, and going above and beyond to satisfy me as a customer. The Finance Manager John P. Bracken was also excellent, friendly, working on the price and interest rates to the best of his ability to get us the best deal possible. What I enjoyed the most was the feeling that I was dealing with human beings, as opposed to "robots" only there to make a profit for the dealer. I WILL be back for service and future business because the employees make you feel at home, and the service department is excellent.

Disappointed

Apr 25, 2012

Tried twice to inquire on the availability of a used vehicle. I reached a person both times who asked for my contact info and then failed to phone or email me. The last time I actually referenced non-response from the earlier inquiry in live chat. Then my live chatter disasppeared and I was left talking to myself. I'm not sure how Honda allows this to happen as I've had good luck making initial contact at other dealerships.

peechlady

Apr 9, 2012

I've bought and/or leased 7 Hondas--the last 6 from Apple. Every experience has been positive from start to finish. My use of the service dept. has been minimal--it's a Honda!!! The occasional recall has been done quickly and efficiently. The sales dept. has always been informative and friendly--suggesting alternatives and options over the years when I wanted something different. I have no complaints regarding pressure to sell. Bonnie Campbell has been terrific with the last two purchases. She patiently answered all my questions with knowledge and honesty to help me make the best decision--she's the best! My requests to skip the inevitable presentation for added coverages has been accepted and made my last several closings pleasant, quick, and easy.I have every reason to continue using Apple and will always look for Bonnie Campbell.

Broncos Fan

Apr 7, 2012

Called to inquire about a 2008 Honda Pilot listed for sale by Apple Honda. Talked to Eric (Internet Sales Man.) and asked him to check on the tires and call me back. He did not return the call so I called him and *again* asked him to check and call me back. Eric never returned my call so I bought a Pilot from DCH Toyota in Brunswick, NJ (and had a wonderful experience there). Apple is an interesting dealer, am not sure why they advertise cars on the Internet if they are too lazy to do a little legwork and answer a few questions. Go elsewhere if possible!

Robin Strong

Apr 2, 2012

As this was my first time leasing, my experience at Apple Honda with Warren Zulawski and John Bracken was pleasant and edifying. Warren showed patience, was courteous, did not exhibit any sales pressure and was a complete gentleman. We now share a bond as this was my first new car and his first sale! Good luck Warren! John Bracken was also very helpful and made painstaking efforts to fully explain my leasing options. On the whole, my experience with Apple Honda was very satisfactory and I will recommend Apple Honda and both Warren and John to my friends.

SHNurse

Mar 24, 2012

Buying a new car should always be this easy...Jeff is the best!!From the very beginning to the end of the deal, Jeff always made sure everything was done the way it should,always professional, efficient ,and knowledgeable. I highly recommend Jeff Shep at Apple Honda to anyone needing to buy a new or used vehicle. Jeff made the entire buying process easy as well as enjoyable! Thanks Jeff for a job well done.

williag

Mar 23, 2012

I've been many places and have done many things in both the private and public sector, but I have never, ever been treated so well by any assisting employee and it all turned out to be genuine! Orlando is a professional after my own heart, dedicated and focused to making your experience as "painless" as possible. Everytime we went to Apple to conduct our business it was packed with people...no wonder why!!!Thanks

Looking to Purchase Now

Mar 15, 2012

Advertised price got me into the dealership, then they added $995.00 Prep charge. They would not budge on there price, and said they would call if they reduced the price. The salesman didn't even offer me another vehicle, he just let me walk out acting like he had a pot of gold for sale. I need a car now not a month from now and the hidden prep charge is rediculous. Avoid them if you are looking to buy immediately at the advertised price.

Medry

Mar 5, 2012

Eric Goetz was terrific. He was friendly, attentive and very helpful. He also explained everything to us very carefully. Very good deal. I love my CRV!!

4doors

Feb 28, 2012

THE SALESMAN ERIC GOETZ TREATS YOU WITH EXCELLENT SERVICE ANSWERS ALL YOUR QUESTIONS TO THE FULLEST NO PRESSURE NO RUSHING MOVE AT YOUR OWN PACE SHOWS YOU THE KIND OF CAR YOU WANT AND THE DIFFERENT CARS AND COLORS YOU ACTUALLY MAKE YOUR OWN DECISION. EVERY PERSON IS SO KIND AND HELPFUL THE BEST DEALERSHIP TO GO TO FOR YOUR NEW CAR OR EVEN A VERY GOOD USED CAR.I AM SO HAPPY I FOUND A DEALERSHIP THAT CARES ABOUT THERE CUSTOMERS

dandjtruck

Feb 15, 2012

We were hesitant to purchase from a dealer that was 4 hours away and out-of-state, but Apple had the best price and we went for it. Everything about the sale went smoothly. When we returned to PA, however, the truck would not pass the state inspection. We called Alan and let him know and they made everything right! They paid for the repairs in our home state that were necessary to pass inspection! They have a high level of integrity and we would recommend them to anyone!

Frank1122

Feb 11, 2012

I had the best experience at Apple Honda Dealership. I always hated buying vehicles at dealerships but my experience at apple Honda was so great with Jason Smith. Jason was so great, made me and my wife feel so comfortable about buy a vehicle from a dealership that he made a life time costumer and friend out of us. When we need another vehicle we will be going back to Jason Smith at Apple Honda, thank you for making us feel at home and for hearing us out on what we wanted. If your shopping for a vehicle new or used go to apple Honda and ask for Jason Smith. Thank You Jason for our new vehicle. Yours truly: Frank & Jenn

Liquid167

Feb 6, 2012

bought a used 07 civic lx auto no problems very nice sales people great price no bs add-ons sorry you guys had issues maybe it was your attitude

bucaboy

Jan 5, 2012

after all was said and done, we were satisfied, and would buy there again..............We had a few concerns, but they were handled promptly.Thankyou Jeff and paul.

dragong123

Dec 18, 2011

John went above and beyond to help us get into a new car. After the deal on another car fell thru he got us a better deal and a brand new car. He is one of the best. I thank everyone at Apple Honda for making everything go very smooth in the sale of our new car.

russian

Dec 10, 2011

I didn't buy a car from them! The advertised price was very attractive, but indeed they wanded add some service which was mandatory according to what their salesman said, so after that the price become no better then any other places. The trade offer was very low. These days everyone can check Kelly Blue Book, so I was surprised by them treating customer like a fool.

NewElementOwner

Nov 13, 2011

Bought a used Honda Element online, working with Eric Nichols. Eric was great in providing details about the car and about how to go about purchasing long distance. When I flew in to pick up the car, Eric set up a limousine service to take me from the airport to the dealership and I was driving out of the lot in my Honda in 30 minutes. Great way to purchase a car; and great service from Eric and Apple Honda!

jeffrey

Oct 31, 2011

I bought an used car there. And it has become a headache to me everyday. Lots of problems.I searched the car online. But they never sell cars at the price as they advertised. Hidden fee is waiting for you.

ahrh

Oct 26, 2011

In visiting Apple Honda in Riverhead a few times in making a vehicle selection between a Honda and other manufacturers; Jason Smith was knowledgeable regarding the different Honda models both new and previously owned. The model I had chosen was not actually on the lot but Jason explained that with the Honda dealerships that I would be able to make a selection of the vehicle preference in color and package. The vehicle arrived and we were able to work through he and the financing staff to complete the transaction within a week. Jason is a natural easy going informed salesperson. There was no pressure on my visits to select one vehicle over another and when the one I had selected was not available on the lot; it was great to see that he and his dealership and other area dealerships are there to serve their customers and make the experience seamlessly easy and pleasant.Thank you Jason and the sales/financing staff at Apple Honda!

BillD

Sep 29, 2011

I recently had the pleasure of purchasing a used vehicle from Arlene at Apple Honda. From the first time i spoke to Arlene until the time i took delivery the service i received was exemplary. On top of the incredible service the vehicle was even better than expected. Thank you Apple Honda.

amess

Sep 19, 2011

I bought a certified pre owned honda civic here, and it was the worst mistake of my life. They sold it with multiple issues that they refused to resolve. Specifically, they sold me a car with a bad transmission and when I brought it back a couple weeks later they refused to fix it. Not Eddie's fault but he works for a scumbag dealership.

disgusted buyer

Sep 19, 2011

Bought a certified preowned honda civic that came with lots of problems that they refused to fix. Stay far away from this grimy place

rpepe

Aug 17, 2011

We just purchased our fourth vehicle from this Honda dealer. This dealer is very friendly and courteous, which is rare today. We have dealt with salesman John Jay Morgan for all four of our vehicles. He was a pleasure to deal with. He was very knowledgeable about the vehicles, he listened to us regarding our price range and what we wanted in our vehicles and he went to great lengths to get us the deals we were looking for. He never made it feel like there was any pressure to buy a vehicle and he was very patient with us while we made our decisions. When we picked up the vehicles, he had everything ready and waiting for us and there was never any hidden fees or extra costs of any kind. Paul in the finance department made all the paperwork as smooth as possible and he explained everything in detail. I would recommend buying from this Honda dealer and I would highly recommend salesman John Jay Morgan when buying your vehicles. Not only did we get great Honda cars but we made a good friend there too.

hjs128

Aug 15, 2011

From the moment I walked into Apple Honda located in Riverhead, NY I was treated as not as a potential buyer but a person. Eddie was personable and listened to my needs as I described the kind of car I was interested in purchasing. Tim was knowledgable and able to explain to me auto finances in easy-to-understand terms. Lastly, I never felt pressured to buy a car at Apple Honda. Eddie and Tim made my first car buying experience as smooth as possible, and I appreciate that.

riverwading

Aug 4, 2011

This was one of the most pleasant new car purchases I have had in over forty years of buying cars. Everyone at the dealership was pleasant and made me and my wife feel important to them. We drove several models, and there was no high pressure tactics or price trickery at all. Eddie Kuezek our salesman was accommodating, pleasant and very knowledgeable. I would recommend the dealer also for service as I have another Honda serviced there. They wash the car every time I bring it in. The service department is also very pleasant and knowledgeable. Highly recommended!

Revsgreco

Jul 12, 2011

I had a medical appointment in Riverhead and needed to have my Honda serviced. Shuttle service to and from appointment was provided! The service was efficiently undertaken and a car wash was included!

Emanon1216

Jun 8, 2011

Orlando was great and he made the entire experience comfortable... When he wasn't guiding me through the process he was making me laugh. I went to a few different dealers and Orlando was the only sales person who actually listened to me not just waited for their turn to talk. If I could of given 10 stars I would of -THANK YOU ORLANDO-

mchiarello

Jun 2, 2011

John Jay was very helpful in helping us purchase a first car for my 18 year old. My husband and I then each leased a new car. It was a great experience. He is very knowledgeable and follows through with the details. I would recommend him to anyone interested in purchasing a Honda/used car.

djrusso

May 26, 2011

Orlando Amadeo of Apple Honda is awesome! He was very helpful & friendly. He was informative and I was impressed by his "soft sell". I love my 2010 pre-owned Honda Civic. I'm usually turned off by Salesmen; but, I would definetly recommend this Dealership. The parakeet was a nice touch.

nan88

May 13, 2011

We were looking for a used Honda Pilot for some time and just couldn't find any inventory in Nassau County. We did our homework, knew what the vehicle should cost and knew what we wanted. Checked Apple Honda's website and were impressed by their inventory and prices (much lower than any dealership in Nassau County). Took the long ride to Riverhead the next day and boy am I glad that we did. We met Eric (who we spoke to on the phone) who introduced us to salesman Michael V. Mike worked hard to find us the perfect used 2008 Pilot, was extremely knowledgeable and patient. Price negotiation was simple (their prices were already much, much lower than other dealerships). Met with the finance fellow (John) who was also very nice, honest and took the time to explain all our options to us. Picked up the vehicle 3 days later. It was detailed beautifully and then the next day we took it on a 12 hour round trip drive to pick up our son at college. The Pilot drove beautifully. I would not hesitate to buy another vehicle from this dealership and to recommend them to family and friends. There was absolutely no uncomfortable car sales pressure which was so refreshing.

radish

May 11, 2011

I entered the dealership on a beautiful Saturday afternoon, expecting nothing more then to sit in a few new cars and gather some price quotes. Once I started walking around, I found myself seeking more information and found the staff to be very accommodating. Mr. Amadeo was introduced to me, and he competently handled my transaction. Mr. Amadeo was easy to talk with and demonstrated professionalism throughout my entire purchase experience. I feel confident in my purchase and would like to say, Thank you, ORLANDO!

Sandra McAvoy

May 1, 2011

It was an pleasure doing business with Mr. Morgan. He is a gentleman who is very friendly, considerate, courteous and knowledgable. We appreciated his interest and efforts that were above and beyond in making sure our transaction went smoothly and pleasantly. His excellent personable service guarantees our continued patronage. Sincerely, Robert and Sandra McAvoy

bigredkjg

Apr 11, 2011

We were so overly pleased with Bonnie and her professionalism. We were shown exactly what we wanted and given a very reasonable price. I am very leery of push salespeople, but Bonnie never crossed that line. She was upfront, honest and extremely informative. She answered questions about the car we didn't even think about, but yet were so important. I have already referred one friend to her and would happily refer more. Our car buying experience was very easy and we thank Bonnie for a job well done!

Markhans

Apr 4, 2011

i went to Apple Honda to look at some of their pre-owned inventory, and for the first time in a long time I found a car dealership thats used prices are actually what they are posted, no hidden fees or excess spending just bottom dollar prices, the car i picked up was a steal and in great shape, the sales process was top rate no complaints here, just wanted to say thank you for a great expierence. Mark Hanson

plantlady

Apr 4, 2011

My experience at Apple Honda was wonderful thanks to Edward Kuezek. I've never shopped for a car by myself before. Eddie made me feel completely comfortable. He was fantastic. He was extremely helpful and knowledgeable, and never pushy. The experience was very positive. We even had a few laughs. I will definitely return to Apple Honda. Thanks Eddie, I love my Insight.

ssq21

Apr 1, 2011

I drove 65 miles from Queens to see an 08 Odyssey and was not disappointed. Met with Ben who showed me the car and after a test drive and some negotiation, I purchased the Odyssey. Ben let me use a loaner car to drive and have a quick lunch as the paperwork was being finalized. John explained all of the financing information and after signing the paperwork, I drove my Odyssey home. I found everyone helpful and recommend anyone who is in the market for a Honda to visit Apple and ask for Ben.

ctanaka

Mar 31, 2011

I travelled about an hour away to work with these folks because of their #1 rating of Honda dealers in the area and I was not disappointed at all. They lived up to their reputation 100%. They take time to show you all of the details of the cars and were very friendly all the way through the process.

Eileen Brennan

Mar 31, 2011

My overall experience with everyone at Apple Honda was outstanding. This even includesgoing over with financial details with John. Orlando is exceptional. I recommend Apple Honda without reservation. As a matter of fact, my sister is coming out from Nassau this weekend to meet with Orlando. She is interested in purchasing a new car and upon my recommendation, she is coming to Apple Honda!

twinkletoze

Mar 19, 2011

I would recommend Apple Honda for everyone! The level of service i received was excellent. Orlando took his time helping me to find the perfect car, after just test driving one car i knew it was the right one for me! I am extremely happy with all of the work he had done!

Shadman

Mar 19, 2011

This is by far the best dealer on ny period, prices are already discounted, everyone is extremely nice, took us an hour to walk in and out with a new car! Unbelievable, everyone in this dealer acts like family and from now on im only buying cars from tgis dealer!!!!!!!!!!!!

britoquil11

Mar 16, 2011

I went into Honda just like I went into three other dealerships a few weeks back, but there were certain reasons that I came back to Apple. Orlando treated me like a friend and helped me find the car I wanted. Great test drive, great price, and a great atmosphere. I would recommend Apple Honda and Orlando Amadeo to any stranger, friend, or family member interested in looking for a new car. I am currently leasing my new 2011 Honda Civic LX and I love it. I didn't think I would be able to afford the sunroof, but Orlando made it happen! Thanks again!!

haneyc50

Mar 14, 2011

This is not the first time I have bought from Apple Honda but it is the first time John Jay Morgan was our sales dealer. He was great from the gate, answered all our questions and even helped set up the blue tooth for us. The car was completely ready to drive off the lot.

aharkawik

Feb 23, 2011

Orlando was very attentive with both my husband and myself. My husband had come into the dealership to do some preliminary research on a Honda Fit that would ultimately be my car. Orlando did not rush him out the door or treat him as non-important, even though he wasn't buying anything that day. He took time to thoroughly explain the car to my husband and test drive a vehicle with him that day. He followed up with phone calls and his level of service definitely is the reason I decided to buy my new car at Apple Honda and through Orlando. When I came in to the dealership, he gave me the same high level of service even though this was the second time he would have to go over all the information. I would recommend him, and Apple Honda to anyone!

DiArn812

Feb 17, 2011

We had bought our previous Honda Accord at Apple Honda and wanted to return to purchase a slightly newer model. Eddie was extremely helpful, informative and friendly, without being pushy. He answered all of our questions, and provided contact information if we had questions after the sale (which we did). He responded promptly and made the purchase a pleasurable experience.

lyon63

Feb 15, 2011

Everyone was friendly as you would expect and they provided the vehicle we asked for at the price we expected. We agreed on the vehicle and price and took a test drive during our initial visit. When we went back to pick up the vehicle it was clean and ready.

bigcatch18

Feb 12, 2011

We have delt with Honda for the past 10 years. We have been very pleased with Apple up till now. Our lease was up and looked at our options. We closed on a used car deal (2008 Accord)on the day the lease expired. We turned in the lease and met with business mgr Paul Weiss. He used our timing and credit score to play with points to make us to buy $3800 of options. He was not honest with us and used us to hit a home run. We were there with no car because we just gave them our leased car and he used that as a tool.We left there with a very bad taste in our mouths. I will not recoment Apple Honda to anyone we care about. We love the car but felt we were taken advantage of. We should have checked out other dealers before we went to Apple but trusted that they would treat us fairly.

JW11704

Feb 8, 2011

Best used car experience I have had. A great dealership with a great staff. Jeff was helpful and always willing to go the extra mile. The process was easy and very well planned. Jeff spent quite a bit of time going over the car and asll of the options on the car. I also thought that they had a great selection of vehicles. Much more than many of the other Honda dealerships.

Jesickah

Feb 1, 2011

Eddie's meticulous attention to my needs as a customer were more than extraordinary. At every step in the process of purchasing my vehicle Eddie was straightforward and very knowledgeable. He certainly put my concerns at ease and made me very comfortable.

sdoyle27

Jan 29, 2011

We were just shopping around but the price was what we were looking for so we ended up leasing a pilot a week later. We were specific on a color they did not have in stock and Orlando was able to locate the car in the color we wanted for us. From the initial negotiations, to the final sale and driving out with the car everything went very smoothly.

tobago1971

Jan 29, 2011

I have not bought a new car for my wife in 15 years. We were looking for a mid size SUV, and as previous Honda owners, went to Apple Honda first. We also looked at several other makes, but after the second test drive, the choice was clear. We decided on the 2011 CRV4WDEX-L. Our salesperson Orlando was terrific. He explained all of the differences and prices of the various CRV models, and is thoroughly familiar with his products. Two days after purchase, we had 8" of snow, and the CRV performed as promised. My wife, who previously, would not drive with an inch of slush on the road, was totally confident. It has all the creature comforts and the dash and controls are well designed. It was a great experience. My wife tells me everyday how much she loves her CRV.

jprosenbaum

Jan 26, 2011

We researched many dealerships and types of vehicles, but would only settle for the safety and quality offered by the Honda Ridgeline for our son, a new driver. We also found the best reviews for Apple Honda. We were very happy with our sales experience with salesman John Jay Morgan. He was informative, friendly, fair, easy to talk with and knew how to follow up on any issue or concern. I'm sure we'll go back to Apple Honda for our future purchases.

jcpny777

Jan 24, 2011

Orlando made my car buying experience a pleasure. His knowledge and helpfulness is beyond equal. As a former car salesman myself, Orlando has changed my whole impression of the car sales experience for the better. He has followed up with phone calls to check on me and my car. In a nutshell Orlando and Apple are the stars of the car world. Thanks for the opportunity to express my pleasure with them. I will be sure to send anyone I know looking at cars to Orlando so they can see how a real salesman can get them the best deal possible. Again thank you Orlando and thank you Apple Honda.

Monica Elsalam

Jan 23, 2011

Very Pleased With my Third Lease/Purchase From Apple Honda.Friendly Atmosphere Every One From Sales To Service Are Helpful And Accomodating. I Highly Recommend Them To Anyone Who Is Considering Leasing Or Purchasing A Car/Truck . Thanks,Team Apple

profeta548

Jan 20, 2011

my experience was greatwith the saleperson john jay morgan and paul weiss. i have purchased my third honda crvi finally got the close to the color i wanted. the color is a metallic sage colori guess this will be my finally color for my age.thank you honda

dave10

Jan 17, 2011

very pleasant and easy experience. I was in and out of the dealership within 2.5 hours with a new car that was well suited to me needs. I had been recommended to the dealership from many friends and colleagues. That is one of the most important reasons I choose this dealership.

S. Linda Joseph

Dec 15, 2010

Orlando was wonderful. He got me through the process with no problems and I love the Car. Orlando was well versed in the car, he introduced me to everyone and I felt welcom. I had visited other dealerships and Apple Honda and Orlando were the best.Sister Linda Joseph

jmwbi2005

Dec 14, 2010

Before going to Honda we had been to several other dealerships and by far Honda was the most friendliest, most attentive and helpful. Our questions were answered and Orlando worked with us on the price we wanted to pay for the vehicle. Overall we are very happy with our experience with Honda. Next car will be a Honda!Our experience with the service department has been very good as well.

Dhartmann793

Dec 13, 2010

I was pleased with my my sales agent Eddie Kuezek he had an awesome personality and made me feel no pressure, the loan officer John Bracken was very informative and helpful to me (for this was my first lease) he made the leasing experience much more pleasurable,and I was extremely grateful to the vice president of sales Ron Vassallo who gave me an offer I could not refuse and as for my new crv- exl... I love it !!!! Thanks Apple Honda job well done!

Amurcol

Dec 10, 2010

A recent car theft brought be back to Apple Honda. I needed to get a new car as soon as possible and Eric Goetz was terrific in presenting options for my consideration. He said he had a 2008 CRV that just arrived and we took it for a drive and I said that's the car for me.He processed the paper work and expedited the dealer preparation so that I could pick up the car the next day. Every person at the dealership was friendly and helpful.I love my new CRV and all the care and help given to me by Eric Goetz. Irwin Garsten has a fabulous crew working for him and my experience at Apple Honda wasthe best car buying experience.

Debora

Nov 29, 2010

My experience with purchasing a car from Apple Honda, all around was great.I believe that the salesman, Orlando Amadeo was 100% the reason why my final decision in purchasing a new car was a Honda. He is very knowledgeable of the product, kind and a very accommodating/patient person. I was undecided about the 6 or 4 cylinder, drove him crazy and he never made me feel uncomfortable. He is very approachable with any concerns you have and goes out of his way to accommodate you. He said "I am here for you for life". Now isn't that nice? It was clear to me that he cared very much about ME and making me happy. I just picked up my car today and he went over everything with me before I drove away. I can't say enough about him. He is a valuable employee. I know I can call him if I have any problems. He is an asset to the organization. When I service my car I will be looking forward to seeing him. THANK YOU ORLANDO AMADEO........I will send all my friends and family to see him if they show an interest in a Honda purchase. Truly a wonderful man. Oh, I am very happy with my purchase of my 4 cylinder Honda Accord EXL

betch

Nov 28, 2010

Orlando and Ron, the VP of Sales were both professional, informative and knowledgeable about the Honda Pilot that we were interested in buying. At no time was there any pressure to buy the vehicle. As a matter of fact Orlando told my wife and I to take our time when making a decison to purchase a vehicle.Honda Apple gave us a fair price and also allowed us to trade in our other SUV. We were extremely happy with our decision based on Honda's quality automobiles and there outstanding safety ratings. We have already told our friends about the personal and genuine service that we received at Apple Honda.

jill ohl

Nov 17, 2010

Orlando spent a long time with us on our intitial visit and answered all our questions. He could have chosen not to spend time with us because we live 70 miles away from the dealership and he could have assumed that we would not buy at AppleHonda. After that he waited patiently until we made up our minds which took about two more weeks. The thing we liked best was that Orlando seemed very excited for us and that we were his main concern. You could tell that he likes the Honda product and enjoys selling it. Also, we appreciated the appointment for pick up and the time he spent with us then. We would like to continue working with AppleHonda as far as maintenance, etc.

ozziboo

Nov 15, 2010

Orlando was a very friendly and informative sales person. We told him we were going to price the car at another dealer and he assured us that he was giving us a good price and he did. I have owned a Honda Accord for 9 years and just wanted to get a new car. I purchased the Honda CR-V and I am very happy with the car, I would recommend Orlando to anyone who is interested in purchasing a Honda.

Maxwell7576

Nov 13, 2010

Orlando was an excellent salesman! His knowledge of the van was outstanding and he made us feel very comfortable with the purchase. Everyone at the dealership couldn't have been nicer and it went very smoothly. Orlando is certainly a great asset to Apple Honda.

fslcai

Nov 5, 2010

After a week of internet search for a used small SUV car like Honda CR-C, was looking for a 2008 year one with the green color then we fund few of them in New York City but with high price. After I spoken to Ms. Heidi McGough, the internet manager, we drove 80 mile from Brooklyn, New York down all the way to the end of Long Island Express way to this Honda dealer because a very positive dealer review rate online. Yes, my wife and I like this dealer service and the OK price of the car with the green color.We strong recommend this Honda dealer and Ms. Heidi McGough's team service.

ireland

Nov 5, 2010

Everyone at the agency was very professional and they knew their product very well. all my questions were answered respectfully. Being a woman, it is inevitable that I would feel that I would be spoken down to, but that did not occur even once. I greatly appreciated that and will use Apple Honda in the future. I would have loved to get the automobile at a lower price, but I am happy with the outcome. John Jay was very friendly and a great salesman. I would definately ask for him again as I plan to purchase Hondas in the future.

sarahben

Oct 30, 2010

I appreciated the patience and courtesy given me as I decided what I wanted to purchase. I came back to Apple Honda as I enjoy the friendliness and personal service I am given here. John JAy Morgan was very thorough and worked hard to help me to make the purchase. John Bracken was a pleasure to work with in the financial department. Overall I find the experience very satisfactory.

kathey123

Oct 21, 2010

I had the best experience at Apple Honda Dealership.The two salesmen that worked with me were absolutely wonderful.Jason and Michael went above and beyond making me feel socomfortable and confident that my 2011 Honda Accord was rightfor me. Felt like I knew them forever.Never before have I gotten such friendly, concerned and completeservice from any dealership. Even when I returned for wheel locks,Jason took my car through the car wash. How great is that??The finance dept. was also very helpful with loan approval anddetails. The service dept. is large and are also accommodating.I would feel confident to recommend this dealership to everyone.

debra123456

Oct 12, 2010

John was a great source of information. He is pleasent and friendly to work with. John made our experince of purchasing our 1st car the best it could be. His knowledge and willingness to share was so helpful. His personality made us feel comfortable. He was truly a blessing to be with! Thank you John!

belldeb4

Oct 11, 2010

I would definitely recommend going to Apple Honda. It was a very positive experience. You couldn't ask for a better person to work with than Orlando. He was patient, personable and a pleasure to work with. Orlando showed us two cars-the Accord and the Civic and worked to find the best prices on both of them. I am very happy with my new Honda Civic and thankful for the great service we received from Orlando. I will definitely be returning to Apple Honda in the future!

amroberts

Sep 7, 2010

In July we finally accepted it was a good time to trade in our beloved old car a HUGE decision and financial commitment because our income is limited. We did the research and test drove several models, working with 7 sales people at various dealerships in Suffolk County. From the moment we stepped on the Apple lot, sales and reception staff were friendly and attentive, offering refreshments. When Orlando came out to meet us he was energetic, personable, well informed and supremely patient with all our questions. It was late in the day and there wasnt enough time to test drive the models we were interested in so we made an appointment to return in a couple of days, but couldnt come back as planned. Orlando called to inquire about how my father was doing after his surgery and told us hed be ready to assist us whenever we were wanted do some test drives. While he was eager to reschedule he was not aggressive. By the time we were ready to look at cars again, a few weeks had passed and it was like starting from scratch. You get the picture... bringing out comparison charts and on-line ratings, forgetting which cars had which incentives, hundreds of questions, taking lots of notes, making appointments and having to cancel them, re-doing test drives... a nightmare for the average salesperson who wants to make a sale and move on to the next buyer. The process took more than 6 weeks from start to finish, due to multiple family illnesses and because we couldnt sufficiently narrow down the choices. Most other sales people were tolerant but some couldnt hide their impatience. [At a different dealership, a sales person told us he didnt even need to test drive a car before he bought it you just decide what kind of car you think youd like and go buy it. Yeah, right!]During all of this Orlando exhibited more patience than any of them, and his enthusiasm never flagged. He had a good sense of humor but never teased us about our indecisiveness; he tried to lessen the stress of the situation, asking about our priorities and concerns to help us narrow down the choices, going online with us when we had questions comparing one car with another. He seemed sincere in his desire to help us find the car and deal that would work best for us. Our final decision was influenced a lot by not only the cars features and price, but also by how positive we felt about Orlando, his level of integrity and helpfulness throughout this process, and assurances he would intercede in the unlikely event we ran into problems with the new car.Once we decided what we wanted (a Civic) Orlando worked with us to make the deal fit our expectations for price, incentives, trade-in, and so on, and we didn't feel pressured. The follow-up talk with Paul, the finance person, was low-key, low pressure and there were no surprises in numbers or financing. The car was prepped and ready to pick up as scheduled. I have not yet dealt with the service department (knock wood, that will not happen until its time for an oil change!). If you are thinking of buying a Honda, go to Apple in Riverhead and ask for Orlando. Better yet, call ahead and tell Orlando what cars you want to look at, and he will have them ready to test drive at a time convenient for your schedule.

vbadal72

Aug 31, 2010

My husband and I had been to a few other Honda dealerships in Suffolk County and were not pleased at all, in fact, we unfortunately were ready to pick up our desired vehicle and recieved a phone call from the dealer stating they made a mistake on the price and that we had to come up with $1,400.00 extra. We walked away from the deal of course, but we were feeling kind of beat up and worn out from the experience and the dishonest salespeople. However, when we walked into Honda, we were greeted by Jason, a friendly and honest sales rep. He never pressured us, and we didn't have to go back and forth on the price. It was haggle free!!! When we picked up the vehicle the sunroof wasn't working, but I got in the the next day and they fixed it while I waited. It was stress free. Jason was a gem, he called us a couple of times to follow up on our experience and to see how we were enjoying the vehicle. It was nice to see that he just didn't disappear after he sold the vehicle. So, overall our experience with Apple Honda was superb! Everyone from sales to service have been profressional and courteous. 5 STARS!!!!

jabo153

Aug 31, 2010

Our salesman John Jay Morgan couldn't have been more helpful.We were just "looking" and he respected that fact. We told him what we had in mind (A CRV) and he pointed out a few. We saw one that looked MINT with low mileage, John Jay went and got the keys, let us take for a drive. When we got back, we talked about the vehicle and he offered to let us know the previous owners name so we could contact him. He also gave us the CarFAx info. We put down a small deposit,went and checked with our credit union and ultimately bought the vehicle.From start to finish, it was an easy and pleasant experience.Prior to this in 2006, our daughter also bought a car from Apple and at that time she and us were happy with the dealer.lucian jablonski

cfrut

Aug 24, 2010

john was a great help. he spend a lot of time trying to help me get the best deal. he was very friendly and a great joy to talk to. he answered all of the questions i had and went out of his way to get me the best deal he could get. he was a very helpful person and a delight to meet with.

irmy

Aug 24, 2010

John, was very friendly and helpful with me. I would recommend anyone I know who needs a new Honda to ask for him! I drove my new Honda Civic home today and am very pleased with the way it handles ! You are number one in my book JOHN!!!! Thanks again for all your help!Eileen Irmscher

czatorsk

Aug 24, 2010

Orlando worked with us on the purchase of two new cars. He showdd us what we wanted, didn't try to sell us what we didn't want, and worked with us on the price for both cars. He worked with us quickly and courteously, and got right down to business (we knew what we wanted and how much we were willing to pay). All paperwork was complete when we picked up the cars and we drove away happy customers. Paul in finance offered us insurace and other options, explained the products he was offering and I did not feel pressured into purchasing something we did not want (as other dealers sometimes do - they can be ruthless). Overall, it was a pleasant experience and I believe we received good value for our money.

1stHondaCar

Aug 20, 2010

After dealing with Apple Honda and our Salesman Jeff , My wife and I were both very satisfied with the entire experience . From just stopping in to look at the car we eventually purchased to the day we walked in to pick up our new car , everything went without a problem and left us without the " i hate shopping for a car feeling " . Jeff was professional and helpful and made the experience painless . We will definitely recommend the dealership to anybody looking to purchase a Honda .

luba/plet

Aug 16, 2010

From the first call I made to the dealership, everyone was friendly. The salesperson I was given stayed later than his scheduled time to accomidate my wife and I.He lest us see all models and let me test drive the one i liked. Orlando took the time to show my "Wife" every feature the car had. (Not ignoring my wife like so many car dealers do).He tried to help in every way with financing to calling my insurance agent. Even the finance officer Paul was honest and helpful. I have been to many dealers in my time, but Apple Honda made me feel very comfortable and I would recommend them to everyone I know.

franinavz

Aug 5, 2010

Heidi And Allen were great to deal with. Worked with me to find a great odyssey without the usual run around that other dealers give you. Delivery day was smooth and quick. Would definately do business again with them. Paul Weiss did my finance portion and he was very friendly as well.

riverheadcars

Aug 4, 2010

I had an excellent experience at Apple Honda in Riverhead, NY. Our salesperson, Ryan McKinney, really made our deal on our new 2010 Honda CRV. I would highly recommend Apple Honda and Ryan McKinney. Ryan was professional and friendly, and offered us a deal that we couldn't resist. The dealership also has an outstanding service department (we own two hondas & love the service dept. in Riverhead!)

keithr

Aug 3, 2010

It was a great experience at Apple Honda. Orlando was a pleasure to deal with. Both Orlando and Paul were excellent through the whole process. I won't have to think twice about going to visit them again when we need another car. I would recommend them to anyone.

vmccambley

Jul 29, 2010

Our sales associate, Eric Goetz, was terrific. He was friendly,competent and explained things carefully to us. His approach was great, not the typical salesman approach that applies pressure on you to buy something you may not want. Would definitely recommend him to any one buying or leasing a car. Apple Honda was a great place to do business with. I definitely would not return to Nardy Honda where my wife's car was leased from and where I lease my CRV, given a recent experience with one of the sales associate from Nardy being highly aggressive and nasty to my wife on the telephone recently. Eric was a pleasure to do business with and my wife and my experience with Apple Honda from start to finish was excellent with the leasing of her 2010 Honda Civic.

vscerbinski

Jul 28, 2010

We are very pleased with our new Honda and the service we received when buying. The transaction was quick,allowing us to purchase our car in an afternoon. Our service salesperson was very efficent, knowledgable and professional. This is our second Accord.

chrisrao617

Jul 23, 2010

John Jay did a very good job getting me a car...It was a little rough on my end but he managed to pull it through and got us what we wanted. The employees of the dealership were very friendly!I love my CR-V and I would recommend Apple Honda to anybody!

lauramars24

Jul 17, 2010

I have never had such a pleasant experience purchasing a car. Jason was knowledgeable and professional and I hope to work with him again in the future.I also had the pleasure of working with Scott in the financial department and he was equally as knowledgeable and professional to work with.Overall Apple Honda was the best and I would recommend them to anyone I know interested in purchasing a vehicle.Laura Sanatore

briankampe

Jul 8, 2010

Apple Honda is a great dealership. I dealt with Heidi through the internet at first, then with Alan at the dealership and Paul in finance. They located a vehicle in the color we wanted and when we were set to pick up the vehicle, there was a problem with our title on our trade in. They were very nice and actually held the vehicle for 2 weeks while we waited for the correction from the DMV in Albany. Throughout the process they were professional and a pleasure to deal with.I would reccomend this dealership strongly.

corskysam

Jul 6, 2010

I was going to Apple Honda to get my Odyssey fixed and was told it needed quite a few new things. I was shocked and upset at first, and then Orlando came to the rescue. He figured out a way for us to leave with a brand new Pilot without many extra expenses out of our pocket! This transaction was quick and easy and I LOVE my new PILOT!!! AND, I have gotten so many follow-up phone calls from Orlando at Apple Honda!

bockino

Jul 5, 2010

Salesperson very knowlegable and he made everything go smoothly. The CR-V is a great driving car and the dealership showed us all the features and did not mind spending as much time with us as needed. This is our 4th car purchased at Apple Honda. So they must be doing something right!!

myezil

Jul 1, 2010

I first visited Apple in Dec. 2009. I was pretty sure I wanted a CR-V but my wife and I wanted to check it out in person first. We were assigned Greg Wire as our salesman. He took his time to explain the features and showed us the FIT as a cheaper alternative. He didn't pressure us or give us a hard sell but he did push the sandwiches that Apple had for their visitors. (They weren't bad). I didn't want to buy a car during the winter months and my current car ('95 Honda) was running well. I received a post card from him a month later just to remind me that he was still there if I needed anything else. In May I was ready and this was the best part. He remembered me and from that point everything flew. We discussed extras on the phone and agreed upon a price. I never left home. The car was ready in a few days, insurance Ids were done through Emails, and odds and end were taken care of through emails and phone calls. Things were going too smooth so I expected to encounter problems at the showroom. Instead, the plates were ready, the papers were ready, the financial transactions moved quickly, my extra was installed, and there were no surprises. Greg put the plates on the car and explained all the features and controls and I was on my way home. Greg was just wonderful in this entire process. He was efficient and didn't waste my time. I was in and out in about an hour. GREAT SERVICE. My wife and I are both happy and have no complaints. PS - The CR-V is a great car!

mlombard

Jun 28, 2010

I would recommend Apple Honda to anyone interested in purchasing a new car. Kelly assisted me in selecting the perfect car for me, at a price I can afford. I have my new civic for 2 months already and I can safely say it is the best purchase I have ever made in my life. The price, the service, the friendliness of the dealer are all outstanding. After driving away from the showroom, I felt totally comfortable and had not an ounce of buyers remorse. I strongly advise anyone in NY to head to Apple!

jking828

Jun 26, 2010

Experience was pleasant and Jason was outstanding. Friendly atmosphere, large selection of vehicles to choose from. Purchasing the vehicle was made pleasant because the staff at Apple Honda was very helpful and knowledgable. I will definitely recommend them to everyone in need of a vehicle.

valiotta

Jun 25, 2010

2nd time leasing with Jeff. Living 60 miles away, Jeff made it easy leasing my second vehicle. Everything was done over the phone. He took care of everything, even conacted my insurance agent. All I had to do is drop off my old odyssey, pay my balance, and drive off with my new car. Thanks Jeff for making it easy. Much appreciated.

Karen H.

Jun 23, 2010

I am extremely pleased with my second purchase from John Jay. He is wonderful to deal with, very knowledgeable, reliable and professional. You cannot go wrong dealing with him. Apple Honda is a great dealership. Everyone from sales, to service, to business office are so nice and accomodating. I highly recommend them to anyone who is considering purchasing or leasing a car. Seek out John Jay - you will not be disappointed.

Chris41765

Jun 21, 2010

This is the third car I have bought from Apple Honda. Jeff Schepps was my salesman on this purchase. We have bought 3 cars from Apple Honda and have had an excellent experience each time. Jeff is extremely knowledgeable and was very helpful in explaining the new features of the 2011 Pilot EXL. From our first purchase of a new Pilot in 2002, a used 2003 Pilot last year, and this most recent purchase, we are extremely pleased with the overall helpfulness and professionalism of this dealership. We also have our maintenance services done at Apple Honda. Although it is not the least expensive service department, we have always been satisfied with the workmanship and honesty of the service team. I would rather pay a little bit more and know that I am being treated fairly by the people fixing my car. This dealership is one of those places that I recommend to my friends because it has earned my trust and my business. Gary Nielsen (pre-owned sales) and Ron Vassallo (VP/sales) have a great team of sales people like Jeff who are dedicated to helping customers find a great value for their money. Scott Manus in the financing department was a big help as well.

pafarrell

Jun 21, 2010

I couldn't have asked for a more positive experience buying a Honda. I am very pleased with my experience there. Their professionalism, interest in my concerns about buying a car and friendliness were a pleasure. I was particularly impressed by the knowledge that the salesman demonstrated about the car and the way he showed the various features.

adair e clark

Jun 19, 2010

Excellent service ,willing to explain all questions, never rushed or pressured either of us,very knowedgeable in all area,we also met the manager who we felt went out of his way[can't recall his name] to help us. Anyone who asked us about our new car was told"don't go anywhere but Apple Honda in Riverhead"It was a pleasure not an ordeal!!!! This is my second car from this dealership and we use the service department. This too was a good experience.

lisarina

Jun 17, 2010

I was very pleased with the work performed. I came in for a simple oild change only to find out my brakes were dangerously low. I am thankful they checked the brakes as I drive with three small children. thanks for going the extra mile to keep us all safe.

katone

Jun 16, 2010

Working with Kelly was a very positive experience. He was forthcoming and personable and made the process easy. I am happy with the vehicle we purchased and its presentation upon pick up. I would not hesitate to buy from this dealer again, preferably Kelly.

SiobhanMarie

Jun 15, 2010

Coming to Apple Honda was one of the best decisions I have ever made when it came to me buying a new (used) car. First of all, my salesman, Ryan was SUPER friendly and knowledgeable. I told him what I was able to afford (which isn't much) and without any hesitation he was able to show me several cars that were all to my liking. When I decided to buy a 2006 Accord I was absolutely ecstatic when he told me I could drive home with it THAT DAY! I never would have thought that buying a car was that simple! Thanks to Ryan and the amazing people at Apple Honda in Riverhead I am now the proud owner of a totally hot car that all my friends are jealous of! This place has been open for business something like 50 years, so you would be stupid to buy a car anywhere else. These people definitely know what they are doing and I am so happy that I went to them!!

sixjays

Jun 12, 2010

I HAVE LEAST CARS FOR PAST 15YRS EVERY 3YRS THIS TIME I BOUGHT PILOT EX-L I HAVE TO SAY THIS WAS THE BEST EXPERIENCE I HAVE HAD WITH A SALESMAN I WOULD RECOMMEND JEFF IF YOU ARE LOOKING FOR A HONDA. I HAVE BEEN TO OTHER DEALERS DONT WASTE YOUR TIME!.

SteveHaines

Jun 10, 2010

Orlando was pleasant to deal with and very knowledgeable of Honda products. By the way, this is the second time we have purchased a new vehicle from Apple Honda. The first vehicle we purchased was a Honda Pilot in 2003. We had such a good experience both with sales and service that we came back to purchase a Civic.

debippol

Jun 10, 2010

Jason was a pleasure to deal with right from the beginning. I have wanted a specific car from Honda for several years and finally able to purchase one but price was still a major concern. I told Jason that and I didn't need any "bells or whistles" on it and he never pushed any, he listened to my needs and felt it more important to get me the car I always wanted. That's why I bought it from him, he made it simple. I would recommend Jason to anyone looking for a Honda!

jtheiss

Jun 9, 2010

Orlando is very professional and I have appreciated all of his follow-up. I will be recommending him to prospective car purchasers.I am very happy with my honda sport utility vechicle. I have always owned Honda's - I have owned honda sedans and am very happy with this new car.

johnsal1

Jun 8, 2010

Buying in this car dealer was a great experience. the sale associate Orlando Amadeo and the financial representative were very helpful, professional and friendly.Gave me the options, but didn't over push for the sale. They make you fell comfortable.

rraynor

Jun 8, 2010

The salesman I worked with was Jason Smith. He went out of his way to help my daughter and I find not only the right car but also the best deal. I would not hesitate to recommend Jason to anyone. My experience with Apple Honda was very positive.

Revsgreco

Jun 4, 2010

We were searching for a vehicle which would meet the criteria, among others, of flexibility of use, good gasoline mileage, and four wheel drive feature. We were pleased with the manner in which our criteria were addressed and the friendly, respectful manner in which the sale was processed. We will certainly shop at Apple Honda when it comes time to selecting our next vehicle.Rev. S. Greco

Larry Hunter

Jun 3, 2010

This is my third new-car purchase of a Honda at Apple. I return and give business to a dealership that treated me very well in the first place. This third experience was as good, if not better, than the first two. Bonnie Campbell was totally professional and exceedingly knowledgeable and very competent. Adam assisted her in the final details which made it possible for me to feel goodabout the money I got on my trade-in, plus the value in my new Honda Fit. The Financial Officer, Paul, is a gentleman and very easy to do business with. I had no idea that I would be able to make this deal work in one visit. However, the team at Apple madeit just as easy as pie - APPLE PIE, that is ! Thanks, team Apple ! This has been a great new car experience and I will send anybusiness your way that I can !Larry Hunter

jazzimages

May 30, 2010

Apple Honda was a pleasure to do business with. They were professional, flexible, and made our entire experience very pleasant. Our sales associate Bonnie could not have been more helpful. She made sure we selected the vehicle best suited for our needs and budget by really listening to our ideas. I would recommend Aplle Honda to anyone!

abyrne87

May 29, 2010

Kelly was amazing! From the moment I stepped foot in the dealership he made me feel welcomed and was nothing but helpful. He worked with me and made it possible for me to get the car of my dreams. He was a huge help with dealing with my insurance agency and making sure everything was good to go when I went to pick up the car. He is not like your stereotypical salesman and I never once felt pressured of obligated to anything. It was just how I had hoped leasing my first car would be. I have no doubt that I will return to Apple Honda when my lease is up and hopefully continue to lease from them, and Kelly, for many years to come.

lolofam

May 28, 2010

Jeff was great!!! He helped me find the best car for me. He wants pushy at all. After i picked my care he went out of his way to find me the color car that i wanted. They had to go to Staten Island to get the car. He was great . He showed me everything in the car and how to use it all. I love my new car!!! I will sent people to Apple Honda in the future.

vg22

May 28, 2010

I HAVE PURCHASED 3 VEHICLES FROM GARY NIELSEN AND ERIC GOETZ .PURE PROFESSIONALS.I COULD NOT SAY ANYTHING MORE. COURTEOUS AND PROFESSIONAL .5 STAR DEALER ACROSS THE BOARD.GARY NIELSEN AND ERIC GOETZ MADE MY PURCHASES OF MY THREE CARS A COMPLETE PLEASURE.EVEN THE FINANCE DEPARTMENT WAS GREAT.

Marianyxo

May 17, 2010

Last year we bought a used Honda Civic at Apple Honda that our oldest daughter loves! It was the perfect car for our nineteen year old. We had such a great experience that we had to return to Apple Honda in Riverhead to try to find a used Honda Civic for our middle daughter who is eighteen. The minute we pull into the lot....a very nice man named Kelly came out and greeted us. He was VERY friendly,caring,honest,and was VERY easy to talk to...we trusted him immediatley...He found us the perfect used Civic that had low mileage and was in great condition...Kelly made sure we got the best price and even went out of his way to fix a few flaws to make sure the car was perfect. Kelly Shannon is the person that I hope will greet us again in a couple of years for our youngest daughter when we are ready to buy our THIRD car at Apple Honda.

mastic

Aug 22, 2008

. I went to Apple Honda in Riverhead NY. My mother needed a car and did not have any experience in buying a car. I went in to the dealership and worked out the deal. I brought my mother in to see the car and drive it and sign the paperwork. On the day of delivery they called my mother to come into the dealership two hours before the scheduled pickup time knowing I could not make it there at that time. In my absents the finance Manager George and the Sales Man Jeff changed the deral around and talked my mother into buying an expensive, needless waranty. They told her that it would be refunable if we decided we did not need it. 4 Months later the dealership still refuses to give the money back. They refuse to return phone calls and pretend they are not in the office when we drive to the dealership. I now had to file a case with 5th district court to try and recover the money. PLEASE BEWARE OF APPLE HONDA RIVERHEAD, GEORGE AND JEFF!!!