Used Cars for Sale at Auction Direct USA- Victor Used Cars in Victor, NY

Sandy C

May 21, 2016

Brandon at Auction Direct was absolutely wonderful in helping us to pick out the right vehicle that fit our needs. We highly recommend Auction Direct and Salesman Brandon

Ronnie Hubbell

May 4, 2016

I want to thank Salesman Peter DiPassio and his Finance Manager, Paul, for their fantastic job getting me into a newer car. Pete had a no-hassle approach, found me the car I was looking for, and the price was right. Peter and Paul told me I had a great chance of getting financed when others turned me down, and they came through. Upon delivery, all the fluids were changed, I got new brakes, and the car had a showroom look. I will recommend Pete, Paul, and Auction Direct to all my friends who are in the market for a great car. Thank you, guys!

Johanna

May 2, 2016

I am extremely pleased with the service that I received from the Sales Associate, Pete DiPassio and Sales Manager, Jason Labelle. I drove 150 miles to Auction Direct in Victor, NY for a vehicle that I was interested in. The vehicle was exactly what I wanted and with the help of the staff, they made the entire process easy to deal with them. I had no issues with purchasing the vehicle or the staff.

Michael D

Apr 26, 2016

Very impressed with the operation at Auction Direct USA. This was our first time at the dealership and found their website very helpful before our visit. From the greeting as you walked through the doors, to the driving away with the car it was a great experience. Our salesman, Peter DiPassio , was very helpful in finding the car we were looking for. He made sure everything was done to make our car buying pleasurable (as much as car buying can be) and he worked with us to make sure everything was done to our expectations. My wife and I walked away very happy that we went to Auction Direct USA as we were able to find the right car, at the right price without the fear that we were being taken for a "ride."

CL

Apr 16, 2016

I recently brought my daughter in to purchase her first car. We were skeptical as we had just left a dealership that had given us the run-around. With the assistance of Pete DiPassio, we were able to purchase a good car without any difficulty. We appreciated the no-hassle approach with regard to the price of the car. Pete was very helpful and courteous and we are very pleased with the car. Thank you, Pete!

Pete Boehlert

Apr 12, 2016

I have been a customer of Auction Direct twice now. Once while buying a car some 5 or 6 years ago and then again just recently when selling a car. The experience on both occasions was excellent with my most recent experience being OUTSTANDING! The representative I worked with was Peter DiPassio. He was extremely professional and knew his craft. There was no pressure and he took every opportunity to "listen" and get to know the customer. I had the exact same offer from Car Max to sell them my Cadillac SUV but preferred to do business with Auction Direct because of Peter. I was so impressed that I penned a personal note to his manager, Bill....commending Peter on a job well done!

HOVIS

Apr 11, 2016

If your looking for a car go see Peter diponsio great guy will try to get you in a car !!!

Kmcpryjmak

Apr 7, 2016

I got a great car at a great price. My experience with Annette was wonderful. A few small things made me not rate it 5 stars. I drove away with under a quarter tank if gas. Every other dealership I've bought from fills the tank before you leave. Also they kinda his the fact that there was only one key until I was leaving with the car. (I do blame myself a small amount for this) and a replacement is $400.

RACHELLE CONKLIN

Apr 5, 2016

I just bought a new truck from James Heath and he was a great salesman and everyone was great to deal with and want to thank James for being so nice

carrie Moore

Mar 25, 2016

best car buying experience ever friendly staff clean facility very helpful with questions and all a good price up front and no hidden fees would recommend to friends and family

Amy

Mar 21, 2016

We recently bought a used minivan from auction direct in Victor! Ryan Fox was our sales associate and did an excellent job with our sale. He even went above and beyond to drive 45 min on a Saturday morning to get our paperwork signed. Very professional and we highly recommend him!! If you are thinking of using auction direct, ask for him!!! You won't be disappointed!!

Cindy Goodenow

Mar 12, 2016

It was a wonderful experience. Corey was great help to us in finding a car that was good for us and our budget.

thankful

Mar 9, 2016

Corey was my salesman! very friendly, very on top of customer service. Deal was done in timely manner! would recommend to others!!!!

Linda

Mar 8, 2016

Fast, fair, best prices in Greater Rochester. Generous Trade-in allowance. Corey McGhan zoomed right in and found us the exact car we need. NO hassle / NO run-around. Will be coming back again and again.

Gina Lee

Mar 7, 2016

First time going to Auction Direct after going to different dealer ships looking for a van. I worked with Ivan and he was great! He answered all my questions, showed me a few more vans than what I picked out and bought one..The time I picked it out, test drove it and purchased it was not long at all..went very smooth. Ivan was very honest with me which is hard to find these days. My husband and I will be going back here to purchase more vehicles in the future. I like that you get to try out your vehicle for 100 days and if not satisfied you can return it for another or money back.

Mason Kline

Mar 5, 2016

This was my first time purchasing a vehicle, and this was a fun experience for me. Cory was very helpful with showing me the features of the vehicle I was looking to get. The buying process and getting the car financed was simple and easy.

Andrew

Mar 3, 2016

This is my second car in 4 months that i have bought from Corey. He's a great guy, has worked tirelessly to get me what i needed and has excellent communication throughout the process.

Anthony

Feb 29, 2016

Thanks Jerod Cassidy For all Your help best dealer I ever went to. Would recommend this Guy highly to anybody in search of a new or used vechile

Alisha S

Feb 26, 2016

When i walked in i didn't have to wait long for service. They had EXACTLY what i wanted in the color i wanted and it was already waiting for me. Todd was great from beginning to end. This is my first time financing a vehicle. I feel like they made it easy and understandable. They were very honest and for someone that doesn't have the best credit, went above and beyond. He even made my kids hot chocolate with marshmallows on this cold day. Lol. If my kids approved then so do I.

Dave and Virginia S

Feb 18, 2016

Bought 2009 Nissan rogue love the vehicle thanks so much to Todd McCandless he made it a very enjoyable experience

Joe Rizzo

Feb 13, 2016

Lots of cars to choose from, great facility, and no hassles to push sales. Chad Larose was great. He will listen to what you want, and will help you find a car if you're not sure what you want. These guys aren't there to hassle you into buying a car and push you out the door. They are there to help you find what your looking for and make it happen. Need a car? Go to Auction Direct.

Grant Atkins

Feb 11, 2016

My sales rep. Chad LaRose was wonderful. He and the AuctionDirectUSA.com team in Victor NY made this the BEST car buying experience I've ever had. Didn't know it could be this pleasurable.

Chris

Feb 7, 2016

Stopped in yesterday with a couple of vehicles in mind to take a look at. We worked exclusively with Ivan Turnbull (experienced and transparent sales manager). Great guy who we felt very comfortable with. Ask for Ivan!

Jackie C

Jan 19, 2016

Great experience with Corey Mcghan. Very helpful and also nice to work with someone who was local as well. Thus us our second car from auction direct and we are very happy thus far with our car thank you Corey

Bhowmick

Jan 12, 2016

We bought a Subaru Impreza one week back. Service was very good. Jason and Jared treated us very well. But unfortunately the car was defective from day one. Our own service guy of 15 years detected it. Auction Direct did try their best to fix it. The service guys were not transparent enough. We ended up returning the car - because they ultimately could not fix the oil leak. The return process was extremely smooth and Jason was very co-operative. We had the refund check in 30 mins. Great sales service but not a good service department. My advice - get the car checked by your own garage within the 5 days return policy. I would still recommend Auction Direct as long as you do your part (checking with your garage guy).

Kate S

Jan 11, 2016

I went in on a Saturday morning and had the car I wanted on Sunday afternoon. This is the most transparent buying experience ever. No hassling and game playing (I have to run this by my manager, or finance guy or whatever). I am a single elderly woman and did not feel one moment of intimidation during this process. The sales associate, Collin H., was respectful, knowledgeable about the cars and the process, and he had several options ready for me to look when I arrived that were based on the criteria I gave him. There was no pressure to look at anything out of my price range, which I appreciated. The buying process itself was seamless. Once I decided on the car, they took it from there. Handled everything from registration, new plates, financing, contacting my insurance company while I drank their complimentary coffee and chatted with my friend. Everyone should start here when looking for a vehicle.

Tom Bulger

Dec 19, 2015

Mr. McGhan was a pleasure to work with. Actually, he did all the work and did it well. There was a no pressure atmosphere. Everything was at the buyers pace, but efficient as anyone could imagine. My wife is a certified process engineer who usually explains in specific detail how an operation could be improved upon. She hasn't said a word so far about our experience with Auction Direct and Corey McGhan. I expect we'll also buy our next vehicle with Auction Direct and we'll ask for Mr. McGhan when we do.

Kevin C

Dec 13, 2015

Had a great experience buying my car from these guys! I love the no-haggle style -- everything is very transparent and clear. I worked with Corey McGhan -- a great guy, really knew his stuff and very easy to work with!

Ralphbob5

Dec 10, 2015

I was here on 12/8 to look at a specific vehicle that I had seen advertised. Although I was quite early, Corey McGhan was able to met with me. The vehicle was right at the door, all shiny and ready to drive. During the ride Corey explained the features of the vehicle, explaining a few I wasn't used to. Back at the dealership, all costs were explained, as was the opportunity for dealer financing and in a first in my experience, given the opportunity to purchase an extended warranty. (All other dealers I had experience with had this option only after the actual purchase. I liked it this way. Corey was very helpful, and a no pressure deal was concluded shortly. The car was ready for pick up a day early, and since I had no ride to get there, Corey picked me up at my house to bring me to the dealership. There Corey again went over the vehicle explaining features. I was very satisfied with the experience. This was the second vehicle I had purchased there, and will consider them again in the future.

Seth

Dec 2, 2015

I've been shopping around for quite awhile for a used Subaru. I stopped here on a whim on my way back to Buffalo. I highly recommend this place to all my friends and family. The salesman that I worked, Corey McGhan, went out of his way to make this process incredibly easy. We made a deal the day I stopped in! A+ service here!

Joe B.

Nov 23, 2015

We were a little hesitant to go here after reading some negative reviews, but were pleasantly surprised and pleased with our experience. Our salesman, J.C., was very professional, and had taken the time to become completely knowledgeable about the car we were interested in. He knew all the car's features as well as its history. While they do try to sell you numerous warranties, when we politely declined, there was no pressure at all. J.C. even followed up with us a few days later to be sure the car met our expectations. We bought a quality vehicle at a fair price. We would feel comfortable buying another vehicle there.

greg

Nov 8, 2015

Car was missing parts for the air-conditioning system. I bought it in winter so I didn't notice for six months. The buying process is good but the car was not.

Joseph D. Starling

Oct 28, 2015

My wife Dawn and I had the greatest experience with the staff at Auction Direct from the time we walked into the front door to the time we left a few days later with a 2014 Elantra GT! Ivan, our sales rep was super awesome and very professional, understanding, and uplifting. Thank you Ivan and we hold you in high regards!!!! He also made the trade of our Chevy Blazer painless. If anyone is looking for a newer automobile, Auction Direct is the place to go and Ivan is the man to ask for!!!!

Larisa B

Nov 18, 2014

I was helping my 70 year old mother to buy a car - not a very easy thing to do. Auction Direct team made the whole process very smooth - my mom loves her car, she was thrilled to get financing, and the car runs beautifully. I was very impressed how the whole process went and I am happy to recommend Auction Direct to anybody who is looking for a good deal.

susan

Nov 3, 2014

I am one to give credit where credit is due I bought 2 cars from auction direct and they bought them both back because I was not happy with them Jamie and Jay and Herb all went above and beyond to get me car that I love and happy with they was very patient when I was upset Jamie was awesome so I would recommend Auction Direct to anyone you will not find a dealers more friendly and helpful.......

susan

Oct 9, 2014

I bought a for fusion had issues with it they fixed it then a week later same thing I pay a lot of money for it didn't want a headache so it was under the 100 day mark so I called up they said I can get into another car the day I was there I felt like I had no choice I was pressured into a car I didn't really want the sales guy was great but banks need to give like a 3 day grace period you never know how car is on 10 min test drive I urge everyone to take time make sure its the car you want don't be stupid like me now I driving a car and paying for for 6 yes that I don't like and I'm not happy with

susan

Oct 8, 2014

Alltho I don't usually complain I know I don't have perfect credit I got a car Jamie was great I did have some issues with it so after 30 days I decided did not want a another headache so I went back and talked to Jamie he was great they found me another I test drove I honestly felt like I didn't have choice I was stuck now I have to drive a car I don't like at all I urge everyone to test drive make sure you like the car before you buy don't be stupid like me

Colinbart

Apr 27, 2014

Bought a 2010 jeep liberty two weeks ago. Now passenger front tire is almost bald on the outside of the tire. Also the passenger rear tail light is cracked and moisture is in the light. I've made three appointments and nothing has been done. For a truck with 45k this should not be happening. Will never go hear again.

Erick

Mar 29, 2014

Did not receive a response when I responded to a car I like. Seems they did not want to waste time with a potential customer.

J From Victor

Jan 6, 2014

Auction Direct made buying a vehicle a fun experience! From top to bottom, this place was top notch, the general manager Alan thanked me for doing business with them, and he was very professional, the salesman, Dallas was very knowledgeable about all the vehicles I looked at. The deal was great, the car is even better. Thanks to the entire Auction Direct team!!

Invisable

Oct 25, 2013

First of all, I have never been to a car dealership where you had to be escorted behind an iron fence to look at cars! The entire facility is designed to control your cars buying experience. Upon entering the facility you need to walk down a cattle shut where a rude receptionist can capture your information for future use. You are then ushered to a sales person who explains that the price is the price, buy it or leave. After entering the lot you are taken about to look at vehicles with a, "I don't care what you do," attitude. You then are asked to fill out a loan or then abandoned and left to help yourself out. But the worst part, the worst part, was that throughout the entire visit with my fiance not one person, receptionist, sales associate or manger spoke to me, looked me in the face or even shook my hand. It was as if I was not there! I have never been completely ignored in any type of retail before. I shall never, ever go here again.

John

Oct 15, 2013

Able to get car in quickly. A loaner car was provided for convenience. Repairs were completed in a timely fashion. Very satisfied!

working Mom

Oct 4, 2013

I thought I found the vehicle that I had been searching for. I finally got to speak with a sales rep not via email. When calling the telephone numbers listed no one answers, leave a message and its like 24+ hours till you get a response. Apparently at the very moment I was on the phone with the sales rep another customer was out test driving the vehicle and then bought it all within 5 minutes of my phone call. They offered me to pay them a $300 finders fee to find another similar vehicle. I declined.

Cody

Sep 20, 2013

Bought my car here 6 months ago, and recently the drivers side window became separated from the arm/lever due to the adhesive drying out. Had the repair done here on my window. The whole process took 2 hours (1 hour diagnose, 1 hour to sand off old adhesive and re affix with new adhesive). Was surprised when my bill came to 130, as during the diagnosis I was assured by the staff that the most I would pay is $100 deductible since I had bought their warranty. Window works great now though.

Jim Powers

Sep 6, 2013

The recent Subaru service was good. A previous one was poor, and I needed to go elsewhere. I had 2 oil changes performed on my Mercedes. Both times I developed a leak from the plug that was used. I now bring my Mercedes elsewhere. So, overall the service has been mixed. The purchase process, however, has been very good, so I have recommended it.

Very Happy Customer.

Aug 13, 2013

After looking for what seemed like forever, I found the perfect vehicle for me on a Sunday morning. I called and verified it was there and went right in to see it. Their salesman Nick greeted me and had the car ready and as he showed it to me he let the vehicle do the selling. Nick was great, he answered all my questions and handled the entire sale even though he was dealing with several customers at the same time. The dealership appeared very professional and even helped me out when I threw a curveball and decided to change the trade in when I saw a second vehicle that I wanted to purchase for my wife. To help me out, they held all the financing until the second day so we could come back and purchase both vehicles at the same time. The entire process went very smooth and I will definitely go back when I'm in the market again. Don't procrastinate, when you see a vehicle online you like go in and buy it...If you wait, it may not be there for very long.

Gail Dudley

Jul 23, 2013

I am never disappointed with the buying process here at Auction Direct this is my 2nd vehicle,an older Ford van.My first vehicle a 2008 Kia Rio, gave me many years and miles of no repairs!! And I am expecting the same with this van. Fair pricing and no surprises!

sore truck owner

Jul 17, 2013

Bought a truck only to find it had a bad tranny that I was told was "normal". They would not fix it and the shop found some other problems with it. They said it was pretty widely known that only the worst cars make it to the "Auction" ad dealers keep all the good ones to sell themselves. Makes sense....

Ronald G Heerkens Sr

Jun 20, 2013

I would certainly use them again they fixed it right the first time on the same day and very polite and professional and I would recommend them to everyone

Donna Mineo

Jun 19, 2013

This is the first time I have had a car serviced at auction direct. They were excellent. They took us in right on time and had the car ready when they said they would (45 minutes). I will keep going to them.

Brian

May 1, 2013

We have purchased 3 cars in the past year from Auction Direct. The sales staff and management were great. Here was the problem.... First, they have a 3 day/500 mile guarantee, sounds great, but if you return the car in the 3 days, you waste your first finance option. They immediately place the loan in effect, therefore, if you return the vehicle, you cannot use the best option. You are stuck with the second best offer. Would like to see them hold the paperwork for the 3 days before submitting the paperwork. And for 2 out of the 3 purchases, I had to follow-up with them paying off my trade in. Both of which were paid off late causing me to fight late payments with my previous finance companies/banks. The service department was horrible. They give you your first free oil change. For me, that came with an hour and a half wait in an empty waiting room even after making an appointment. The service team told me my car that I just bought had a power steering leak and would cost $600 to fix even though not a drop had hit the ground since purchasing it not have I had to a anything to the reservoir. Needless to say a year later, I still have not had a problem with it whatsoever. I was told on my last purchase 4/13, that the service department has been "reorganized". We'll see. Will I be back again....? Yes, but I will be extremely pro-active when the deal is done to protect my own credit to ensure timely trade-in payoff.

KristinT

Mar 30, 2013

Jill and Kevin did an outstanding I would go back and buy from them again.

4x4 family guy

Nov 15, 2012

I was looking for a newer style Sierra crew cab and had a price that I had to stick to. They didn't have one on the lot that fit my budget at any of the locations so they searched and found me one. Took about 2 weeks which I was fine with. The truck is beautiful. It was very clean and no issues. Have had it for about 6 months now. I see there are some bad reviews out there but keep in mind, a lot of people only give a review if they are unhappy.

Lauri

Aug 25, 2012

We purchased a used Toyota 4 Runner a few years ago at Auction Direct and we were pleased with the process and love the car. That is why we returned. We won't go back again. We had two experiences with 2 Honda's. One we test drove and ASKED if we could leave a deposit and sign paperwork and then take it to our mechanic. We were told "it's ok, don't worry about that until tomorrow when your mechanic sees it". We came back the next day and they had sold the vehicle. We were then told "we will make it right" but the reality was they did nothing. We did test drive a 2nd Honda, pay for it with the 3 day guarantee and take it to our mechanic. It had seven items that did not pass our mechanic's inspection including but not limited to, needing re-alignment, a heat/ac module that did not work, tubing around the door that was torn and coming off, brake fluid that was filthy and wipers that were completely worn out. IF this car went through the highly acclaimed "inspection process" they either did not do a good job of inspecting because it was a used car or just did not bother. We have told many of our friends this story and to our surprise (we thought this would be a one off circumstance) have heard similar experiences about Auction Direct in Victor. We are not sure what changed in two years but it definately has.

Bryan

Mar 19, 2012

Auction Direct is sort of like the fast-food of car dealerships. You don't get a lot of the pressure and annoyances of a typical dealer, but you also give up some of the 'wining and dining' attitude as well. What you do get is a friendly and helpful staff that help you find a used car that up for dealer auction. They will find the exact car with accessories that you want, then bid on it at auction. They will then inspect and fix anything the car needs to bring it to good condition and sell it to you for a modest fee over their 'reserve price.' I don't know what the reserve price is or means, but with the repairs and cleanup they did on my Highlander, I was satisfied with the price and service and would shop with them again.

AV8R Jay

Feb 25, 2012

Vehicles overall seemed in poor condition. One of the vehicles we test drove actually ran out of fuel. Another vehicle they kept trying to push on us showed accident damage on vehicle report. He kept going over a small area on the right front corner panel with some sort of diagnostic tool saying the damage was limited to a certain area. However the readings on the tool didn't match what he was saying they meant. Seemed really shady.

enthusiast

Jan 30, 2012

happy with the salesmen and the ease of testing the car. after two days my car needed a corner light and the plastic under tray fell down on one side. it came with the corner light out i know because when i took a right out of the dealership my blinker was blinking really fast. when i brought the car back a few days later the service lady argued with me about it. in the end they replaced it no big deal but the idiot mechanic said i needed a wheel alignment really bad which i did not need at all i had it double checked by a different mechanic. overall happy with the car a couple months go by and i receive a phone call saying my downpayment was lost and i needed to come up with a receipt saying i paid it. went in a separate time and the fella who appraises the trade ins gave me an ultimatum to bring my car back in a week to be able to trade it in. the second car i looked at with a different salesman was in horrible shape and the guy was still trying to sell me on it god bless em.

HAKer

Dec 31, 2011

Our sales rep, Nick, is not to blame. When we arrived we had received two phone calls telling us that WE HAD BEEN APPROVED. We test drove a car...chose it. Then it turns out, after multiple trips home for additional documents etc...we were not approved, though the GM stated we WERE. Not good for us, ...and I guarantee by now over a thousand and counting are the number of people who have heard our story. But again...see NICK..he truly did his best...

SKIPO

Sep 24, 2011

THEY WERE A LITTLE SLOW FINDING A VEHICLE, ABOUT 6 WEEKS. THE RESULT WAS GOOD AND IT WAS IN EXCELLENT CONDITION. SKIP SMITH

ajbcars

Aug 20, 2011

Hard to get pictures sent (sent but not viewable). Played phone tag for four days with management and sales person.