Used Cars for Sale at Audi Bridgewater in Bridgewater, NJ

PeteS

May 23, 2016

Worked with John Van Ness to get the car I wanted. I'm happy with the attention I received and very satisfied with the results. Thank you, John!

a4guy26

Feb 27, 2016

0I;ve taken all my cars in the past to local mechanics, but was having issues with my A4 that no one could seem to resolve, so I figured I'd take it Bridgewater Audi, it was real close to work and hoped they could figure out what the problem was. I was very impressed that thy were willing to give me a loaner first thing, no questions asked, which did make a huge difference in having my car serviced as I didn't have another to get to work with at the time. Check engine light was on and the car was running at a very low performance, dropped it off, they found the problem, part had to to be ordered, no big thing, I understood. A week later, by fault of both of us in missed calls the car was done. Stopped by , picked it up, lofe was good! A day later the check engine light was back on! Long story short, I had a loaner from late Nov (2014) thru March (2015) while my car was with them! I had it a total of no more than 2 weeks during that time that the check engine light actually stayed off! I did get a chance to test drive the A3 (liked it), A4 (it was OK, mine was an A4) and the Q5 (did not like at all) for a long period of time for each though. In the end I worked with both Michelle and Eric, both very nice people to work with, but $6k later, I got the feeling that the main goal was to frustrate me enough that I would buy something new rather than maintain what I had. I will say my car was not maintained up to Audi standards all the time, but if they wanted me as a customer for even just repairs, I never got that warm fuzzy feeling that they wanted to satisfy me 100%. This review is a bit late, but after each service I did get there survey about my experience and in a number of them the last question was do you want to be contacted by a Audi USA representative, and I marked yes, and never was!

tquinn

Nov 6, 2015

Bought and Audi in May and was in a fender bender in October. The dealership recommended a repair facility and made the repair hassle seamless. Michelle and Eric in service were very helpful and did a great job of supporting me and the car. Happy and satisfied Audi customer.

akonovalov

Aug 19, 2015

It was a weird experience. I was in the market fr a new diesel vehicle. Stopped by at this dealer, as I was in the area. The Sales Consultant Jeff Bassett, who greeted me when I walked in did a great job identifying my needs and finding a match in the Dealer's inventory. In fact they had two identical cars. Both Q7s with the same option packages, color, interior, etc. The only difference was that one had 1,200 mi and the other one was brand spanking new. The one with mi was "certified" and had extended warranty. And that was the one caught my eye. They didn't have it on the lot (it was at their other location) and Jeff arranged somebody to bring it over. In the meantime I had my trade in apraised, called my bank to find out what kind of a interest they could give me if I chose to finance it through them and not through Audi. I really thought that I would buy that vehicle. As part of the process, which I am sure everyone can relate to, Jeff introduced me to his manager James Deutschkron, who had something to do with appraising my trade and we started talking more specifically about what it would take me to drive home in a new Audi that day. The car was around $60K and it was a serious buy. I had never had an Audi before and because my wife would also be driving that vehicle I wanted her to be comfortable with my decision as well. So, I was really in the mood to buy a car. I really wanted to buy that Q7. I went back home, took my "better half" and brought her over to the Dealer to test drive the car. She did. And she loved it. She and I talked and we decided to go for the one with the mi, as we wanted extended warranty and didn't really mind that the car had been a Dealer's "loaner" for 6 or so months. We also didn't mind the fact that it was an outgoing model, as Audi will introduce a new Q7 later this year. So we thought that considering that vehicle being a "de-juro" pre-owned, a Diesel (it is no secret that Diesels don't really sell well in the good old US of A), and an older model, we would take it home that day. I called the bank and asked them to have a Cashier's check ready as everything was going so well. But it turned out to be too early to open up Champaign! To my regret the Dealer didn't want to sell to me the vehicle I wanted (!!!!). For some weird reason the price of the car with miles on it was higher than that of a new one. We made our offer and really thought that the Dealer will accept it, based on everything that had happened that day. By the time we sat down to talk numbers the manager James had left for the day. Jeff introduced me to another manager Brian Hill. But he didn't want to negotiate anything. I don't know why but he didn't seem to be really interested in moving that vehicle. He didn't even make a country offer. It looked like the price of that car was "set in stone". He shook our hands and said "Good BYE" (not a "Good BUY!"). We left. I thought I would bring home an Audi that day. Man supposes - God disposes! If you visit that Dealer look up Jeff. He is a knowledgeable guy, who knows everything about Audi and how they compare to other vehicles. I bought a brand new Mercedes ML with more options than that Q7 and an extended warranty package (I put a lot of miles on my vehicles and always buy that). My new ML with 0 mi and its 5years/100,000 mi warranty was less money than that "pre-owned" Q7. Thank you, Brian!

AEI

Jun 8, 2015

I am not a person that does many online reviews but I am compelled to do this one because of my recent experience at Audi of Bridgewater. I just completed a lease of an Audi SQ5. After having visited a couple of other area Audi dealers I walked away frustrated having to deal with people that just were not very helpful. So I emailed the internet sales person at Bridgewater Audi and he asked me to come in. He introduced me to Jessica McNamara and together with the sales manager James Deutschkron we arrived at a fair price. These people are friendly, ethical, and understand relationship building. I will recommend them to my friends and family. The new dealership has an open design that looks like an airplane hanger. Very good vibe all around.

tdixon

May 22, 2015

Jeff Bassett was my sales person and he was very helpful. Everyone in the dealership is extremely professional. I highly recommend this dealership. Best Experience Ever!!

jiona

May 16, 2015

Got my last Audi from Jeff Bassett at another Audi dealership, but drove >6-hours round trip to do another deal with him. Jeff is the UN-Salesman who genuinely cares about his client's needs... before, during, AND after the sale! From getting to know his buyers (and their families), Jeff is intent on getting you in the vehicle that suits YOU best. Of course he'll always ensure your best deal & knows product better than anyone, but he'll also follow-up post-deal making sure you're still happy with both the vehicle AND his dealerships service. This guy remembers everything and actually pushed his former dealership to honor a verbal commitment they failed to remember. Ethical, smart, and just a decent guy who was formerly a downsized manager (in an industry that was failing quickly as a result of technological advances), Jeff will always get my business whatever he might be "selling." Suffice to say, I could not possibly offer a more sparkling recommendation for this fine gentleman!As for Audi Bridgewater... Everyone was friendly, professional, and accommodating. My single visit was highly-positive... brisk and uneventful. They have a vast inventory, the showroom is immaculate, and the Financial Services Manager is a terrific gent as well... competent, friendly, and NOT pushy! Net-net... ''Twas a stellar experience, all-around! Thanks guys... ????

LoyalToAudi

May 11, 2015

Audi Bridgewater made buying my A6 an enjoyable experience. I was greeted immediately and welcomed. Zaneta, my saleswoman, got to know me and what my car interests were. She is very knowledgable in the Audi brand. She located several cars for me to view. During and after my purchase she made sure I was familiar with the car I was buying. She spent a lot of time with me going over the car's features. She also arranged for me to meet with Farid. He helped me make some personal adjustments to the car.Michael, in finance, made that part of the deal as painless as possible. When I entered his office, all the paperwork was ready to be signed. He even called me back the next day to inform me I was entitled to a package that became available after my deal was made.The managers at this dealership are hands on and available to answer any questions. They also made an effort to get to know me and my car needs.This car is my third Audi and I am loyal to the brand and this dealership

AudiVWFamily

May 9, 2015

Was a walk in customer, met with Rosemarie Pronesti. She made me feel comfortable and worked with me to help me get the right car and the right price. I was torn between the S6 and the A6 and she spent a significant amount of time letting me drive both cars and helped me make my decision. I ended up getting a 2016 A6 and love every second of driving the car.All dealership staff is knowledgable and works with you.Will definitely get more cars from them.

lmiller

Apr 3, 2015

Having just come out of a bad customer experience with range rover service--top on the list with a new lease relationship was customer service. I experienced care and attention from the moment my husband and I arrived at the dealership the first time to look and that high level remained throughout the deal and delivery. Jeff Bassett demonstrates a passion for customer service.