Used Cars for Sale at Audi Jacksonville in Jacksonville, FL

Tom

Aug 19, 2015

They have a service where you don't have to leave your home. They come pick up your car and leave a loaner. Best experience I have ever had. Ask about the Concierge service and you will be clown away. No hassle and worth the price!

Audidriver37

Aug 19, 2015

This dealership is the whole package. I have not bought a vehicle from them however I live over 80 miles away and get my Audi serviced there every time. I am buying my next vehicle from them and recommend the service department to anyone with an Audi in the North and Central Florida.

Kendall

Aug 19, 2015

By far the best service I've had!! Definitely recommend!!!

Arnie

Jun 18, 2015

Happily purchased an RX350 from this dealership. Transaction could not have been easier. Straight forward and proffesional and NO PRESSURE. Thanks Abe and GM Ihab. Wife is very happy with her car ! Had to come back to bring the draft from my bank a few days later and they filled up my car again.

bmclane

Feb 24, 2015

I made an internet query regarding a 2015 A4. When I arrived at the dealership, PATRICK FISHER greeted me and had the vehicle I was interested in waiting for a test drive. But, as I wandered around the lot I spotted the Audi A5's - - I was blown away. Patrick quickly shifted gears with me to my new interest. He was vey knowledgeable and sorted out what features and options were important to me. I settled on a reasonable price (in line with Edmunds and Consumer Reports fair pricing programs) with Tom Brannon and picked up the car the next day. So, in summary: Good selection, professional employees, fair pricing, great product.

jessicaobrien

Jan 15, 2015

Trying to decide between SUVs, I followed my gut and went ahead and upgraded to a newer 4runner! So thankful to have found "the one" at Audi of Jacksonville. Being in great condition and with excellent service and a pristine dealership our purchase was smooth sailing. Thanks to Alex for working with us and a quick and easy process. So happy to be out on the road in my new 4runner and appreciative of the extended warranty and care they offer. :)

justdfax

Jan 14, 2015

Bought my Audi A4 Cabriolet and initially had good service when Mike Kennedy was my advisor. Then he left and that's when the service went to xxxx. First, I could never get an appointment then when we did, the parts were never in stock and when I had to take a loaner (a A3 with no options) ivy Meyer charged $200 for it, even after we paid for diagnosis. I'm glad we declined the $1150 thermostat replacement, as we brought the vehicle for a second opinion who fixed it with a $35 part in the vacuum line. To make matters worse, she was upset that we declined the fix she tacked on an extra $250 for use of loaner. My wife was so upset she paid the bill because she knew I would fly down there and have to be removed as this is criminal. I called the service Mgr who said he would review the situation but never called back with a resolution. Misdiagnosed and ripped off, that's how they operate at Audi Jax.

Phuwiler

Jan 2, 2015

Never felt any pressure to buy. A sales team and dealership that showed a great response to my needs. Super friendly and efficient to get the paperwork done. Highly recommended to anyone to shop at the dealership.

palmcoastg35

Dec 28, 2014

I had purchased my car within an hour of seeing it on the lot. The sales person, Abe Powell was fantastic and not pushy. He worked with us on the price and I was treated by the Sales Manager, Marco and Woody the Finance Mgr. with professionalism and courtesy. I would recommend this dealership to anyone looking for a Audi.

Brett

Dec 27, 2014

We were moving down from NYC and needed a car. We knew exactly what we wanted, white A7. I contacted Abraham Powell at Jacksonville Audi dealership by email and told him what we were looking for. Over the next month he found us our car, and had it priced well. There was no haggle, or pressure. We moved down, car was there, bought it without issues as EVERYTHING was set up and ready to go as agreed upon over the phone and email. We couldn't be happier and the dealership stayed true to their word.

OCLiving

Nov 21, 2014

I recently moved from Vegas to Orange County and after the move I flew out to Jacksonville to visit some family. With the move I figured it was time to start fresh with not only a new home but a new car. Before I left I sold my Lexus which was sold faster than anticipated but I knew I could get by without a car for a while until deciding what Id get next. I figured Id start exploring my options since I had some free time during my visit so I stopped by Mercedes and test drove the new CLA and E350 which was nice but I had to look around some more. I stopped at Acura to check out the TL because Ive always been curious and it was definitely flashy with all the bright console lights but it wasnt as exciting to drive like I had hoped. On my way home I passed by Audi Jacksonville and figured Id stop in real quick. When I walked in I was greeted by Alex who asked if there was anything he could help me with. I explained my situation and he asked what I was looking for and what the most important aspects of a vehicle was for me. At that time I didnt really know much about Audis but Alex gave me a high level overview of all the different classes and their offerings. I made him aware that I lived in CA but wanted to start looking around so that I didnt have to do it once I got home. I test drove the A4 and A6 and both were beautiful. I felt like I was getting all the best features Lexus, Mercedes, and Acura had to offer but all in one and with the added bonus of driving a car that was super-fast and a lot of fun to drive. I was so impressed with the service Alex provided and at no point in time did I ever feel pressured or like I was inconveniencing him. After spending a couple hours at the dealership, I went home and had a lot to think about. I knew I wanted the Audi but I needed to think about which one I wanted and honestly, I wanted it right then and there. Lol After thinking it through more, I started going through my options and seeing what was even possible at that time. I had booked my flight home in a week but luckily because I have status on the airline I was able to cancel my flight and get the credit on my account. I knew I had found exactly what I had wanted and I was so impressed with Alexs professionalism, demeanor, and not only his knowledge of the cars but how he communicated it in a way that I could understand. I called Alex two days later and asked if I could come in later that day. I remember that he mentioned it was his day off that day but that if I needed anything to not hesitate to reach out to him. I felt bad calling him but with zero hesitation, he said hed meet me at the dealership at my convenience. We met that afternoon and I explained that after much thought I wanted to go with the A4 and I was planning on finally taking that cross country road trip Ive always wanted to take. Alex took all my information, completed the paperwork, coordinated the meeting with the finance manager and I was suddenly the owner to my very first Audi!!! This wasnt my first car purchase but this was definitely my first time having such a positive car shopping experience. I highly recommend Alex to anyone but if you dont want to drive your car cross country, I understand J Although I think Alex would have found a solution for that too!

jimmybuzz

Oct 4, 2014

Beware Beware Beware!!! This place is one scam after another. I purchased my Audi A4 Convertible from this dealership in 2010. I noticed a rumbling noise in November 2012 so brought the vehicle in for repairs. I was told it was an alternator pulley and paid a lot to have it fixed. I noticed the noise was still there when i pulled out. I brought it back one year later because the noise was getting worse. I was told it was a crankcase ventilation valve and paid a lot to have it fixed. I again noticed the noise was not even slightly better when i pulled out. I was so sick of paying and not getting anything for it i decided to go to another dealership - DBMW in Jax beach. Within 30 minutes (and only $75 charge) they told me that my transmission was busted and needed to be replaced. They also informed me that there was "a class action lawsuit for the model and make of my vehicle." I had an attorney to look into it and found that my car was impacted by this class action lawsuit and i was entitled to have the transmission fixed or replaced at no charge up to 100,000 miles. Guess what? I was at 100,200 miles. But I was well below 100,000 miles back in 2012 and 2013 when i first brought the car in. I had my attorney draft a letter asking the dealership to acknowledge that the issue was pre-existing prior to the mileage. However the dealership refused and asked to have another look at the vehicle. I returned with my attorney and DBMW's diagnostic report showing that the transmission was non-functional. They agreed to review free of charge. Once my attorney left and my car was finished they informed me that my transmission was "busted" No Kidding - and i was charged $400 for the diagnostic charge (and charged my credit card without my permission). Please Please Please watch out for this place. They charge for repairs that are not needed and hide issues to lapse on manufacturer warranties. I finally gave up on having any resolution and was able to trade the vehicle in for a new car at a significantly lower value due to the transmission.

jdurham895

Jun 9, 2014

I recently purchased a used Honda Accord from Audi Jacksonville located on Blanding Blvd. I had found the vehicle I purchased on the Kelly Blue Book website listed as on of the few available cars being sold at a fair market value. This peeked my interest, and I made the trip to Audi Jacksonville to test drive the vehicle. When I arrived I was directed by another employee to Mr. Alex Fajardo. This is correct, one salesman directed myself to another, there was a definite team developed here, and I did not feel I was being harassed by competing salesman. The next unusual aspect was the genuine friendliness of the employees and the overall atmosphere. I was made to feel my own concerns and well being were of utmost importance while I was waiting. I could probably identify at least 10 different individuals who has offered me water, soda or other comforts while I was waiting. The most impressive point would be Alex Fajardo himself. Alex maintained a professional, but friendly attitude at all times, and I was comfortable working with him, without feeling pressured. As I had stated, I was there to purchase a Honda Accord, a vehicle that is not normally carried at an Audi dealership. This made it surprising for the knowledge Alex had on this vehicle, and it was completely loaded with every available feature. Alex was able to show me each feature with out fumbling around, looking for controls,(something I am still doing, and I have had the car for a few weeks now). Following the test drive, I had explained I would be shopping around prior to making a decision. Again I was not pressured, but was given his card, phone number and email. It only took visiting a actual Honda dealership to understand the difference in the two dealerships. Audi's service was superior, as was the price of the vehicle. I will not list the price I purchased this vehicle for, but I will say jaws drop when I tell friends. My decision was made, and I contacted Alex that I would like to purchase this vehicle. An appointment was made, and I was able to begin the process to complete this transaction. There was an issue with the stereo, and instead of their service department working on an aftermarket setup, Audi Jacksonville made an appointment, and paid for service on the sound system with a professional Sound Specialist, who completed the job in a timely manner as well. The final step of my process was with Woody O'Cain, the Finance Manager. Woody was also polite and professional, and kept myself informed through out the process. One thing I was impressed with during this process was, the contract was negotiated, and discussed prior to being placed in front of myself. There was not a single new charge that I had not been informed of prior to the contract printing. I have never had such a relaxing experience purchasing a vehicle. It was actually enjoyable. I am positive my next future purchase will be a new Audi, and I will be purchasing at Audi Jacksonville. One of the best, if not the best dealership in Jacksonville.

flowel

May 15, 2014

I thoroughly enjoyed my recent experience with Audi Jacksonville and the service I recieved from Ivy Meyer. From the initial phone call to when I picked up my car, I was made to feel like I mattered Every effort to make me feel valued was made. She provided incredible customer service.Although I did not see the service department, I am very happy with the way my Audi is working and the work performed.I will definately be using Audi Jacksonville again and hopefully can work with Ivy again.Great Job,Larry Flowers

Dissatisfied customer

Apr 1, 2014

I purchased a vehicle in August 2013 and purchased the add on tire warranty which I have purchased with several prior vehicles most recently Porsche Panamera. I recently had a nail in my tire which is supposed to be covered, however, I have been told that the tire warranty underwriter doesn't cover repairs to your first set of tires only subsequent. I have never experienced this with any of my other tires on other vehicles. I don't recall how much extra I paid for this but it was somewhere between $1200 to $1800 and would appear to be a total scam. DO NOT BUY IT if you are purchasing an Audi.

Jim C.

Aug 21, 2013

While getting my 2012 A5 serviced, I decided to checkout the 2014 A5 and S5. The more I learned the more I wanted to make the move to a new Audi. After the extremely knowledgeable and courteous visit with Tom Moffett and the GM, Mr. Samrout, I purchased a 2014 S5 and I have nothing but great things to say about them, Woody O'Cain and the rest of the team at this dealership.

C.B

May 9, 2013

2013 Q5 quattro 2.0 /MMI Navigation/Parking Assist and its countless features offers us the safety and lasting value that is hard to find in the auto market today in this price range. Audi of Jacksonville was professional and extremely knowledgeable about every aspect of their vehicles from production to performance, reliability and service. Our Sales Executive Thomas Moffett spent time over 3 visits we made while we asked every question imaginable and yes, he had answers to them all and yes, he does drive an audi with 294,000 miles on it. Wish I had come here sooner. This is truly professionally run dealership.

rayboomer3

Mar 22, 2013

Ed Allen was very patient with me. I picked out the A 6 at the Auto Show, and he could tell that it wasn't what I really wanted. The first day, I drove four cars, and he, and I knew that I wanted the A 5. Once I brought my wife a week later after driving three more cars, we all knew that it was the A 5 for me. I bought the A 5 that day. That first day, I was to drive the new CTS Sport too. I never made it to Cadillac.

Driving the Q7!!!!

Mar 18, 2013

On November 2, 2012 I ordered a Q7 with Thomas Moffett. He advised me it would be at least 3 months maybe sooner but don't count on it. Around February 2, 2013 I started to get impatient but TM's patience prevailed and he got me thru the next month or so with help from Patrick Holland. NOTE: I am not a patient person! I took delivery this past Saturday March 16, 2013 of my Q7 with a flawless delivery from TM. The demo took over 30 mins, no no I'm not that slow, because of the amount of information on this Q7! The closing (paperwork) was efficient and quick and I can thank Joey Hale for easing the pain of writing the CHECK! Very satisfied with the whole process.

Travisz11

Mar 16, 2013

I am a long time Audi owner but new to the Jacksonville area. One of my first stops upon moving to Jacksonville was to AudiJax. I knew right away that I would be a longtime AudiJax customer. Edd Allen provided exceptional customer service and sales support. Edd is friendly, knowledgable, and customer focused. I will definitely contact Edd when looking for my next Audi. Spencer Bridges provided me with options that I hadn't originally considered but that fit the criteria I was looking for. Spencer was professional and helpful, which ended in a good deal for both of us. Woody O'Cain is very knowledgeable and friendly. Woody made the paperwork aspect of our purchase very smooth and easy. I have worked with Mike Kennedy several times for service related appointments. Mike has provided exceptional service and follow through before, during, and after the appointments. I look forward to a long relationship with the AudiJax dealership and team members.

Parvez

Mar 12, 2013

I purchased my first Audi from this dealership and I was VERY impressed and would highly recommend them to my family and friends. Edd Allen was absolutely top notch and a big reason why I wanted to work with this dealership. Edd was professional and very knowledgeable, yet made me feel like I was his only customer. He was very accessible and has a passion for his work!I also worked with Finance and Insurance Manager, Joey Hale, who was also very impressive and knowledgeable. This is my first Audi and I am sure not my last! I also own a Porsche, but the customer service that I received from Edd make me want to trade that for another Audi!Great work!Parvez

Thomas Moffett

Feb 16, 2013

What a great dealership. However, I must make special notice that Thomas Moffett is an outstanding brand specialist who was most helpful with me today! If you are looking for a GRAT sales executive go see Thomas!

seitzkorn

Feb 4, 2013

Edward Allen is a great salesman, very friendly,...this is my 6th Audi, and the second one I bought at the AUDI Jacksonville. Always great service !Great cars and always perfect service..

Sakiwoman

Jan 27, 2013

They are friendly, helpful, and well informed about the vehicles. They listened to what I felt Iwas looking for. With there help I found the vehicle I needed.

holder2k

Jan 24, 2013

Edward Allen was wonderful to work with, I purchased a new A4 from him. His professionalism and attentiveness is a true asset to this dealership. I highly recommend anyone looking for a car to go and ask for him.

KHough

Jan 21, 2013

First, this dealership lacked polish that I would expect from a luxury car dealer. Got a call that my Audi was ready to pick up and drive home Monday night. I arranged to drop by Tuesday morning instead. The car was not even close to ready. Very dirty, no gas in the tank. Customers shouldn't even be seeing new cars in this state. Salesman was nice enough otherwise.The BIGGEST reason they got 2 stars from me was the attitude of the general manager. Everything was fine (got a fair deal on the Audi itself) until the trade in came up. He couldn't have handled this much worse. I felt like I had walked into a pawn shop at this point. He made it clear he wasn't particularly interested in my trade, and seemed baffled that the trade in valuation might hold up the sale. You'd think trading in a car wasn't commonplace, and that the whole ordeal was a huge hassle for the dealership. Ended up offering $6k below the book value, and refused to budge. So not only was the offer insulting, but his "take it or leave it" attitude really twerked me. They were selling me an Audi S4, God's gift to cars, and I was lucky for it, too. I should be grateful that they were taking the time and effort to sell me the rare, prestigious Audi (it is neither of these, by the way). I said I'd like to take the day and think about it, and perhaps come back later. The manager told me if I went home, he'd take the Audi off of reserve immediately and open it up to whoever bought it first. Keep in mind I had already made a $2k deposit on this very car, and it wasn't ready for me to take home now anyway!Again he was clear: I could take their low ball offer now, or they'd be more than happy to let me walk. I contrasted this experience with my mustang purchase a few years ago and the difference was night and day. The Ford dealership seemed HAPPY to have my business, imagine that! They bent over backwards for the sale, including the trade in portion. So if you're spending 60k for an Audi and expect to be treated better than when buying a Focus, look elsewhere. PS. Yes I bought the car, but but I've never felt so much shame and regret after any purchase, and I surely won't be making the same mistake again at this dealership. There are plenty of places to buy an Audi in North Florida. PPS. The S4 is AWESOME and I'd recommend to anyone considering it.

KeithHough

Jan 20, 2013

Let me preface this review by saying I only bought a car (Audi S4) here, I don't know about the service dept. First, this dealership lacked polish that I would expect from a luxury car dealer. Got a call that my Audi was ready to pick up and drive home Monday night. I arranged to drop by Tuesday morning instead. The car was not even close to ready. Very dirty, no gas in the tank. Customers shouldn't even be seeing new cars in this state. Salesman was nice enough otherwise.The BIGGEST reason they got 2 stars from me was the attitude of the general manager. Everything was fine (got a fair deal on the Audi itself) until the trade in came up. He couldn't have handled this much worse. I felt like I had walked into a pawn shop at this point. He made it clear he wasn't particularly interested in my trade, and seemed baffled that the trade in valuation might hold up the sale. You'd think trading in a car wasn't commonplace, and that the whole ordeal was a huge hassle for the dealership. Ended up offering $6k below the book value, and refused to budge. So not only was the offer insulting, but his "take it or leave it" attitude really twerked me. They were selling me an Audi S4, God's gift to cars, and I was lucky for it, too. I should be grateful that they were taking the time and effort to sell me the rare, prestigious Audi (it is neither of these, by the way). I said I'd like to take the day and think about it, and perhaps come back later. The manager told me if I went home, he'd take the Audi off of reserve immediately and open it up to whoever bought it first. Keep in mind I had already made a $2k deposit on this very car, and it wasn't ready for me to take home now anyway!Again he was clear: I could take their low ball offer now, or they'd be more than happy to let me walk. I contrasted this experience with my mustang purchase a few years ago and the difference was night and day. The Ford dealership seemed HAPPY to have my business, imagine that! They bent over backwards for the sale, including the trade in portion. So if you're spending 60k for an Audi and expect to be treated better than when buying a Focus, look elsewhere. PS. Yes I bought the car, but but I've never felt so much shame and regret after any purchase, and I surely won't be making the same mistake again at this dealership. There are plenty of places to buy an Audi in North Florida. PPS. The S4 is AWESOME and I'd recommend to anyone considering it.

npateljax

Jan 17, 2013

When I went to the Audi dealership I wasnt sure whether I should be a used Audi or a new one. Edd helped me out with my decision. He let me test ride both used and new one which clearly made my decision easy. Additionally, he gave an excellent deal on the new one so I end up paying about the same money for the new one. Everybody at the dealership was really helpful and experienced.

npatel

Jan 17, 2013

When I went to the Audi dealership I wasnt sure whether I should be a used Audi or a new one. Edd helped me out with my decision. He let me test ride both used and new one which clearly made my decision easy. Additionally, he gave an excellent deal on the new one so I end up paying about the same money for the new one. Everybody at the dealership was really helpful and experienced.

J&J

Jan 14, 2013

We recently purchased a car from Audi Jacksonville and wanted to let everyone know how nice it was to do business with this dealership. Audi Brand Specialist Jerry Kelley and Finance Manager Joey Hale were a pleasure to deal with. They were both extremely personable and professional. The transaction was quick and easy even though it was a busy Saturday. We are very pleased with our purchase and highly recommend this dealership!

D Judge

Jan 10, 2013

Alex is a fine young man who really knows his product..Treated my wife and me beautifully.This is the 3rd car that he has helped us with.

George

Jan 10, 2013

I went to look for an AUDI A6 casually and the sales agent Thomas Moffet gave us a test ride with a detailed and passionate narration of the vehicle. He is very low key and passionate about AUDI. He answered all our questions about the car and took hours in explaining the functionality and ease of use. The deal was done the next day by another agent Shaan batten who was excellent as well. Audi A6 quattro is an excellent car and the people who work their stand by their product

Dan and Yolande

Jan 10, 2013

Alex has helped us to purchase 3 automobiles.Really knows his product.Very nice young man.He cares.

babycatcher10

Jan 4, 2013

I recently purchased an Audi Q5 from this dealership. It has been many years since I purchased a new vehicle, but Edd Allen made the experience painless. He is knowledgeable, patient, accomodating and not pushy. Edd answered all my questions, and was very helpful in making sure I got what I wanted. I would recommend this dealership to anyone interested in Audi. The staff makes you feel like part of the Audi family...

cfmoore20

Jan 3, 2013

I thoroughly enjoyed my experience with Mr. Allen. I did not purchase a car with Mr. Allen, but I he provided an outstanding environment for doing so. Customer Service: Mr. Allen was very attentive. Due to his tenacity, he very nearly won my business. He was able to appeal to my entire family, whether discussing suspension or New Year's plans.Quality of Work: Outstanding - Mr. Allen's Reputation is what referred us to him, but his quality of work is what will bring us back.Friendliness: Genuinely nice- We thoroughly enjoyed our conversation with Mr. Allen. He does a great job of flexing his personality to the customers, and appeal to all members of the party.Price: Great- I couldn't believe I walked away from the deal. But, I know who to go back to in a couple years.Overall: Mr. Allen has a very thorough knowledge of the car industry, and was literally a coin flip from winning my business. I'm looking forward to doing business with him in the future.

gmosley65

Dec 29, 2012

I would like to thank Mr. Allen for all his hard work and time on help getting the deal push thought for me and my wife she"s very happy with her new Audi A6:)Mr. Allen did a GREAT JOB with me and my family and treated us very well.

jnehma1

Dec 28, 2012

I purchased a Q5 from Edd Allen in Dec 2012. Edd is great to deal with and it's clear he and the entire dealership understand customer service and put the customer first. In my case there were some extenuating circumstances causing a delay with the car I had on order. The delay was not the dealership's fault (late shipment from the Audi factory) but the timing was going to be a deal breaker for me due to various reasons. Edd and sales manager Spencer bent over backwards to work out an alternative for me and we ended up making a deal on a different Q5. In the end I got a car I'm very happy with. I would highly recommend Audi Jacksonville as my experience was a great one and I'd definitely buy from them again.

Benji Luv my Audi

Dec 27, 2012

I had a Great experience with nothing negative to say about this dealership and these 2 salesmen. It came down to 2 cars and I walked out of there a satisfied owner of an Audi. While being friendly and accommodating, Edward Allen offered to put me in a Audi loaner while the detail guys buff out a scratch and dent in the car I bought. I would recommend this dealership and these 2 salesmen to anyone.

ahenley

Dec 26, 2012

We had a wonderful experience with Ed! He was polite and eager to help us. Ed negotiated well and we all left very satisfied. We also worked with Michael Wawrzyniak who, while reluctant at first, worked with us for a great deal. Woody O'Cain is a great Finance Manager. He made it a fast process and switched our tag & title quickly. We will definitely recommend Audi Jacksonville to friends and family!

Mike V

Dec 22, 2012

We don't have an Audi dealer in our area and I while I have been looking for the right car for over a year and my interest in Audi's has been high, I had not driven one. The A3 TDI is being discontinued and I went to Jacksonville Audi to check it out before it was too late.The A3t was fine, I tried the Q5 to see if I should wait until the fall when it would also have TDI, it was good. Then I tried the Q7 TDI and liked it alot, UGH. I did not intend to buy the Q7 and would not have if a salesman gave me a pressure approach. I dealt with Mike Raymond who was very low key and helpful but not pushy. Mike was honest in addmitting when he did not have an answer but his colleague Tom Moffet was the answer man. So, I hate buying cars (2in 25yrs) but the car was awesome and these salesmen matched me with a low key approach and factual info.

Cmc22

Dec 19, 2012

Great experience! I would recommend Audi of Jacksonville to anyone. Mike Kennedy and Edd Allen really know what they're talking about, they are intelligent and trustworthy and won't sell you anything that they wouldn't buy themselves. Mike Kennedy knows all there is to know about cars and can answer any question you have. Edd Allen is funny, smart, and outgoing, he makes the sometimes stressful buying process enjoyable and makes you feel like a friend you've known for years! I will talk highly of Audi Jacksonville as I drive around in my new car! Thanks to everyone there!

herman3

Dec 19, 2012

An extraordinarily pleasant buying experience. First vehicle service also pleasant. Significant service after the sale. Sales people helped me to find exactly what I indicated that I wanted -- at a price break.

stevebassetti

Dec 12, 2012

Overall experience was great and very enjoyable. Edd was very attentive and informed me of the Q5 and the various features that it offered. His casual but attentive style meshed well with my buying behavior and he allowed me to move at my pace. This made for a less pressured sales process and increased my overall satisfaction with the experience. Additionally, he introduced me to a service manager who also was helpful in explaining the maintenance program and the typical maintenance visit. This helped boost my confidence in the vehicle and future dealings with the dealership.The only minor issue, which Edd and the Finance Manager corrected immediately, was a discrepency in the final selling price which was negotiated. Once the error was identified, they quickly corrected it and had me on my way.Overall, I would rate both Edd and Audi Jacksonville very high in overall experience and I would definitely buy another Audi.

justdfax

Dec 12, 2012

I recently purchased an A4 Cabriolet (convertible) which required some work including top (the rear window was leaking) and timing belt. As important as these components are, I didn't want to chance an independent shop and got Michael Kennedy on the phone. Let me tell you, it was as if he was waiting on my call and I truly felt as if I was calling my brother who was the service writer. Once we confirmed the year and model, Michael said there shouldnt be a leak as the car is still relatively new and said he couldnt repair the leak and it would require a brand new top (which I confirmed with a local upholstery business in St. Augustine). Before I could freak out about having to pay over $4,000 on a new top, Michael right away offered to pay for the top if I would pay to put it on. We paid just a small fraction of what would have ruined Christmas. While being serviced, I asked Michael to have the technicians go over the vehicle to ensure safety and to pick out potential issues (dont want the wife on the side of the road now do we). He said the car was in great shape and seemed genuinely impressed with its condition and said we were fast approaching the recommended service interval to replace the timing belt. I told him we would get together on it later as the holidays have taken its toll on the budget. Michael advised that there was a promotion that Audi had where it discounted the job by $300 and got his manager to approve it for us!Michael went above and beyond including providing us not only with his personal cell number if we had any questions but with a BRAND NEW 2013 A4 (amazing car!) and even coordinated payment (long story) with the dealer I purchased the vehicle from. We are looking forward to working with Michael in the future (we also own a Mercedes which Jacksonville Audi is able to service as well) and wish him and his team continued success.Thank you Michael!

Mevelyn

Dec 6, 2012

Love my car and Alex Fajardo. Pleasure doing business with this dealership. Highly trained and excellent people skills. He listened to us and paid attention to what we were looking for in a new car.

nkoritz

Dec 5, 2012

After doing extensive research, I arrived at Audi of Jax hoping to purchase buy a 2011 CPO Q7. Prior to deciding on an Audi, we visited Brumos, , Lexus Orange Park, Tom Bush BMW and Infiniti of Jax. Audi of Jacksonville was hands down the best of the best. Spoke with Edd Allen (Sales) and Mike Wawrzyniak (Manager) who were both excellent. If you're looking for a low pressure, professional sales person who is very knowledgeable and comfortable to deal with, I'd recommend Edd. CPO Q7's are in high demand and unfortunately they didn't have the exact car we wanted. Both Edd and Mike stressed Audi of JAX would take excellent care of my Audi no matter where it was purchased. Classy and Professional. I ended up purchased a CPO Q7 which will be serviced by Audi of Jax. I really liked the dealership and will buy our next Audi from them.

GoRU

Nov 29, 2012

Edd immediately presented himself as a "friend", and allowed us to visit multiple times to test drive the Q5 and examine it closely. Even after the sale, Edd has helped us address some installation problems with the clear bra that fits around our schedule and travel distance from the beaches area.

mndr78x9

Nov 28, 2012

I felt very assured with the sales team that worked with me. Edd Allen was patient, knowledgeable and he never pressured me to a decision. Stuart Merrill took a great deal of time to go over features in car with me. Joey Hale was professional and patient in her reviewing the financing options and explanations of the different time of sale service and protection packages. With all three, I never felt pressured or rushed. A very positive and professional car buying experience. I would definitely recommend anyone to go to Audi Jacksonville and see for yourself.

ORoman1114

Nov 28, 2012

Edd was fantastic from the start of the deal to the very end. He was patient and knowledgeable. He explained everything to me and made sure that I not only was happy but that I loved my purchase. Even after the sale, he has made sure all has been well. I have found a new dealership and a new salesman!

alsbates

Nov 10, 2012

Edd went over and above with his service and professionalism even delivered the Q7 vehicle to my house after it arrived at the dealership. I recommend this Jacksonville Audi dealership without reservation.

MikeMahony

Oct 30, 2012

Bought my second car from this dealership, an S8, dealing with Alex Fajardo on both occasions. I will definitely seek Alex out as my salesperson the next time I am in the dealer, as well. He is very responsive, fielding all of my calls and concerns within minutes. Very respectful and knowledgeable, as well versed in the nuances of these complex cars as any sales person I have used before ( several BMWs and Acuras in the last several years). He's very attentive but with a light touch, letting the customer guide the intensity of the sales process. I would definitely recommend that anyone visiting the Audi Jacksonville dealership seek out Alex for a most satisfying buyer's experience. In fact, the whole Sales floor has a friendly and inviting atmosphere, a feature many might find unusual for a car dealership. I would go so far as to say that it's worth a drive to Jax from as far away as Atlanta or Orlando if you're considering an Audi. Mike Mahony, Fernandina Beach

Keith Allen

Oct 10, 2012

After working with other dealerships around Jacksonville and not being totally satisfied with any of the other cars we were considering we visited Audi of Jacksonville, and it was very clear from the beginning this would be the car we would buy. Edward Allen was our sales rep and he was and still is fabulous to work with. Even after the sale he stays in touch to make sure everything is going well and that we are 100% satisfied with our A4. Because we haven't used the other departments (only had the car 4 weeks) I can't really comment on how they perform, but Ed is wonderful and extremely knowledgeable about not just Audi's but also other cars from other manufacturers as well.Ask for Ed Allen and you'll be glad you did

dinoa

Jul 12, 2012

I have recently had the best buying experience of my life. Having bought numerous vehicles in my 60 years from "prestige" brands to "runners", from aircraft to boats, I've yet to encounter such dedication and positive spirit.Having just relocated from 30 years in Europe, my purchase was complicated by foreign license, no credit history, SS off the records and more. I was patiently guided through the process and consciensouly aided by all departments even though value of the car was low end.Special thanks are due to Alex at sales and William for effectively closing.I highly recommend the dealership.Dino

KCD_3

Jun 28, 2012

My husband and I have bought 6 cars in the past 12 years and this was the best car buying experience I have had- period. I visited one other Audi dealership before deciding to buy from Audi Jacksonville. My experience with Audi Jax was positive from my first interaction with David Welch to driving my new Q5 off the lot. Everyone I encountered at the dealership was friendly and incredibly knowledgable (including interactions with the GM and Jeremy in the service department). The staff exuded honesty and professionalism and most importantly, were not pushy with trying to "make another sale". Usually, I do a lot of investigating on the car model I'm interested in before I hit the showroom or perform a test drive. Quite often, I know more about the car and its features than the salesperson actually does. This was not the case with David! I was impressed with his level of knowledge and expertise with the Q5 model. Completing the deal was an easy process- paperwork was straightforward and transparent, which was different from some of my past car buying experiences. After they prepped the car, David spent about 45 minutes familiarizing me with all the great features of the car, addressing my questions, setting up bluetooth, navigation, seat settings, etc. This was very helpful as the Q5 has several enhanced features compared to our trade in. This dealership and its staff were great to work with and I feel very comfortable recommending them to anyone in the market for a new car.

robb_odom

May 30, 2012

It is taking 8 weeks to repair a broken window and creases in the hood and roof. My A8 had to be shipped to Orlando for body work because AudiJax cannot fix what they sell. In addition, they refuse to sell parts to local body shops so, again, the vehicle had to be transported 150 miles away to repair a broken window and creases in the hood and roof. Until this experience, I LOVED the car. Now... I cannot state this forcefully enough: Do not buy from Audi Jacksonville. My next vehicle will be a BMW or MB, so should yours. Robb Odom

jwpharmd

May 1, 2012

I purchased an Audi Q5 prestige last month and due to the exceptional customer service and professionalism it was a simple decision to purchase my second Audi (S5 cabriolet with STaSIS touring package). I have really enjoyed working with Spencer Bridges and Randy Hudspeth both times. Having two new Audi's, I really have not had to deal with the service department but with my second purchase I decided to add a very expensive performance upgrade to my S5 cabriolet and Mike Kennedy made that experience very easy and painless. I'm actually looking forward to working with Mike for all of my upcoming services. I would recommend these gentlemen to everyone, they have proved to be professional, courteous, friendly, and fun to do business with. Dr. Jason Ernest Whitener

nate_dogg806

Mar 21, 2012

I recently purchased an Audi A6 from Audi Jacksonville in January. Unfortunately this has not been the best experience because due to the lackadaisical attitude of the employees I still do not have my cars registration tag. I was issued two temporary tags since the purchase of the car and for the last month I have not been able to drive the car because I dont have a valid license plate tag. I was stopped by the police and warned not to drive the vehicle without a valid tag. I have called Audi Jacksonville on multiple occasions only to get no response to my issue. I have spoken to a guy named Woody multiple times and he keeps telling me he will look into it and call me back but he doesnt. This is unacceptable and I was under the impression Audi held itself to a higher standard than a pop-up car dealership. I cannot believe my experience and now I am without a car. Instead of the dealership have some compassion for its customers they only worry about making a sale and once thats done they forget about the customer. This should have not taken this long and it does not feel like the dealership has and remorse for our situation!

Benellidawg

Mar 3, 2012

Mike Kennedy is one of the best service advisors I have every had the privilege of working with. He is outgoing, considerate and takes great care of his customers every time. The best!

Audi A6

Feb 4, 2012

Worked with LEE. He was great and took great care of me. Even kept me informed as to what was going on with my purchase.

Alexme

Nov 22, 2011

Alex was great with showing us all the details and options on the car (there is so much to this car it is hard to grasp it all) when we came to pick it up. He was also helpful when I called him a few days later when I couldn't figure out how to configure one of the displays (he walked me through it right over the phone with clear and concise directions). Alex was very responsive to all my calls either picking up the phone immediately (usually his cell) or calling me right back. He also immediately rectified a minor issue when I came to pick up the car, without any hassle, which greatly impressed me. I am new to Audi (had a BMW previously) and so far am very happy with my decision to purchase the A5.

c_prano

Oct 4, 2011

Working with the folks at this dealership is an absolute joy. They are always thoroughly professional and unfailingly courteous. The quality of service they provide is unparalleled. On numerous occasions they have picked up my A3 from Gainesville and completed all necessary service very quickly. While the service is being completed they provide me with a loaner at no additional charge. When the service is complete they return my car to me and explain what steps they took during the service. On one occasion I noticed a small crack in a decorative piece of the sunroof assembly. They fixed it on the spot for no charge. On another occasion a technician assessed a noise I heard in the suspension and explained that the Quattro system was engaging. He understood the noise and was able to allay my concern and get me on my way in no time. I cannot recommend this dealership enough.

nc86251

Jul 6, 2011

This is one of the best experiences I have had at a car dealership. From the greeting to the close of sale I was dealt with respectfully and all my questions were answered knowledgeably. The sale paperwork was extremely efficient and simple and Alex spent at least 1 and 1/2 hrs. with me discussing Audi's new lineup even though I had just bought used. I was introduced to the service department and shown the service garage which was extremely clean. This dealership and its staff have Great personality and presentation!! Alex and the staff at Audi JAX love their cars and treat their customers to an excellent experience. I love my RS4 :)

Rvotto4195

Jun 15, 2011

The week before my visit to Audi of Jacksonville, I was in an accident and unfortunately my vehicle was a total loss. With time running to an end on my rental car, I was anxious to find a replacement for my lost vehicle. In addition, I work a full-time job so had little spare time to shop. I had previously contacted the Internet Sales Department of Audi of Jacksonville because I'd found a vehicle I was interested in. On our way, my husband and I stopped by 3 other dealerships... What a Nightmare they were!!! The salesmen were "sharks" that reaked of dishonesty. Completely frustrated, but not afforded the luxury of giving up, we continued the quest to Audi of Jacksonville. Wow!!!!! What a pleasant surprise!!! No one attacked us when we walked through the lot to the showroom. While walking to the showroom I saw a beautiful 2008 A4 Cabriolet. My husband rolled his eyes and said, "No Way!! When we got inside the showroom, we were informed that Alex (the individual I had corresponded with via the Internet) was in a meeting but would be with us shortly. We didn't wait more than 5 minutes before he approached us, apologizing for our wait and handed us each a cold bottle of water. We talked a little and I found out the car I was interested in had been sold. I was disappointed but Alex had others for me to look at. The cars he showed us were all nice but they didn't really "knock my socks off". I then asked if we could do a quick check of our credit so we could have a better idea of what was available to us at a monthly payment we could afford. We did that and when the results came back Alex walked up and said he had two cars to show us. The first one was a very nice black two door coupe. I believe it was an AltimI'm sure Alex could tell by my reaction, that it probably wasn't "the one" for me. He then walked us to the second car. As we approached it he said, "there it is" and pointed to the 2008 A4 Cabriolet. I couldn't believe it!!! I was so excited!!!! Alex went on to say that he knew that it was the car I really wanted so he sat with the finance manager and worked out a deal within the monthly payment we were seeking. I took it for a test drive and "the rest is history"!!!! Alex was such a pleasure to deal with. He was courteous, friendly, knowledgeable and compassionate. As busy as he must've been, we felt like his only customers!! I will be a lifetime customer because of my wonderful experience and will not only recommend Audi of Jacksonville, but will also specifically recommend Alex.

jposze

Jun 8, 2011

Excellent customer service from the introduction of the product, the explanation of the vehicle, on to the negotiations. After the deal was made, the ongoing communications and delivery were excellent. Would highly recommend visiting Alex and Audi Jacksonville.

mmt1473

May 31, 2011

I ordered a 2012 Audi Q5 and was pleased by the exceptional service from Lon and the Audi Jacksonville staff. I look forward to future purchases from Audi as I feel my business was valued and I was properly cared for. The Audi corporation was the perfect fit for me.

Randy Stuart

May 27, 2011

I recently purchased my A6 upon expiration of my lease. Lon was very helpful, well informed, and extremely friendly. I highly recommend you ask for Lon the next time you ar ein the market for a new or used car. This dealership is FIRST CLASS, and I highly recommend Lon.

Jayboog13

May 25, 2011

Well I have to say I didnt plan on buying or leasing a car when I came in for service on my 05 A4 but after seeing the cost of repairs on my car it seemed to make more sense to lease a new car and be problem free. Working with Lon was a pleasure he was straight up with me, I hate going to dealerships just to hear the salesmen tell everything I want to hear and then tell me well this is what we can do and it is no where near what you were told in the begining. The only thing I would have done diffrent would have been to ask for tint on the windows it is an expensse I forgot about but, and dang it gets HOT here in Florida so if after reading this you want to throw some tint on the windows for me I wont be mad at you....Thanks for making this an easy process.ME1 Jason S. BushU.S. Coast Guard

Summer2011

May 24, 2011

Lon is an outstanding saleman and he respresented Audi of Jacksonville very well. There wasn't pressure on us to purchase a vehicle. We enjoyed ourselves at the Dealership. We hope that we receive the same service from your service department.Thank you and we will visit you in the future.Thanks a Million$Ron & Vanessa Sumlar

tylertoby

May 17, 2011

I had a fantastic experience at Audi Jacksonville. The reason for this was one thing-- my sales rep, Lon Fanniel. Lon was professional, personable, knowledgeable and calm throughout the process. I would absolutely recommend Audi Jacksonville and Lon to all of my friends. Lon is also a veteran and that made a big difference in the way I viewed the organization. Providing jobs for vets is critical and Audi Jacksonville seems to recognize the importance of that--kudos!Tyler Toby

bsample2004

Apr 25, 2011

Jacksonville AudiThis dealership was very clean and all employees were very helpful, professional and responsive to our needs. In particular, Alex was exteremly patient and knowledgeable of the vehicles sold at this dealership. In the six months from the beginning of our car search to the purchase of our new Audi we never felt pressured or ignored. Alex made our car purchase a pleasure. We would surly recommend this Audi dealership and in particular Alex to anyone interested in the purchase of an Audi. Alex is a true asset to this dealership.

amf22214

Jan 14, 2011

My entire experience with Alex was amazing! He was very helpful in not only introducing me to the SUV I was interested in, he also was able to find the car and made the whole thing very enjoyable!! I would definitely recommend Alex if you are in the market for an Audi!!!

njcharles

Jan 10, 2011

Helpful and friendly. Dealership was very clean. Offered me a beverage on entering the show room. They didn't try to force me into something that I didn't want. It took just a little long to get me out after purchase made but i had a good experience non the less.

jamests

Oct 21, 2010

This is my 3rd Audi, all purchased at Audi of Jacksonville. Alex was very professional, knowledgeable and friendly. I contact Alex via email and we communicated this way (which was my preference) until I identified a few cars via the dealers website that I was interested in. The entire experience was great and I highly recommend Alex.

Gre

Oct 3, 2010

This was my 5th Audi A6/100/5000 but I was considering other brands. Alex was great to work with! Contact him via email at afajardoataudijax.com He provided me with independent research company comparisons via email which helped me once again chose an Audi instead of other brands. I knew the model, colors and features I wanted. He found the perfect car for a great price. I got a 2011 model in July 2010! The new technology (keyless, back up camera, side assist, computer system) is fabulous and the A6 has more pick up than my old one. Audi's give you more for your money and better resale based on percentage. With comparable features, I would have paid more for any other luxury brand. Check out Kelly Blue Book for previous model years to compare Audi to other comparable models of the same size. When I picked up the car, Alex gave me a short training session on all the new features. I also dropped by later with more questions and he was happy to help.

baysll

Sep 19, 2010

My husband and I purchased an Audi A4.We went to several dearlerships that day and the Audi dealership in Jacksonville was my favorite. Alex was very helpful in answering any questions that we had and very friendly. When we our in the market for new cars we will be going back to the Jacksonville Audi to see Alex.

smalick1

Sep 15, 2010

Alex was very responsive & helpful. Would recommend anyone to him..........The only area for improvement would be to clarify roles; Alex vs. Spenser (his boss).I had a situation where I had gotten a call from Alex, and before I had a chance to return the call i also got a call from Spenser. I returned the calls in order that i received them, but Alex knew nothing of the details spenser had left in his message. This left me with confusion on who I was dealing with and who was my primary contact. it all worked out, but gave me cause for pause........

Ven_M

Sep 11, 2010

I bought a new 2010 Q5 a few months back. The sales staff and the manager are very professional and accommodating. I recommend this dealership to anyone looking for a new or used car. Very good experience overall.

PamHodges1

Sep 5, 2010

Alex was very personable, professional and accommodating. He was very knowledgable and informative. I highly recommend him to anyone looking for a vehicle. The finace manager was very helpful in finding financing for us. Thank you for a very positive experience!

sunsurfer

Sep 2, 2010

Overall great! Alex has a great attitude and the dealership is certainly willing to work with you!They have great low milage vehicles in stock and what you see on their website, they actually have in stock! Certainly browse their site first, as you get better pricing that way!

Aimes2hi

Aug 31, 2010

I bought a new A5 from Alex because of his customer service and knowledge of the car. I'm from Orlando and chose to work with him over two other dealerships that were closer to home. He worked with me over the phone and via email. He was very responsive to my calls & emails, sent me pictures of the vehicle (pictures that he took, not stock photos) and even picked me up from the airport when I came in to buy. The paperwork was prepared and ready which was very helpful to me. I am very happy with my car and my choice to buy from him and this dealership.

fklauk

Aug 27, 2010

We bought an Audi Q5 . Adam was our salesman. He was wonderful. Very congenial and very informative. He approached us immediately when we walked in. We came back the next day and he took us on another test drive and answered all our questions. We would highly recommend Adam and the entire dealership to everybody.

Believer

Aug 27, 2010

First time ever buying a car sight-unseen. Didn't need to see it! This is my fourth Audi. Yet, it was my first Audi with Audi Jacksonville. I had tried to deal with my local Audi dealer, but they were just not up to the standards I was previously accustom to from my old Miami dealer. So after calling Audi Jacksonville, I began dealing with a salesman named Mark Johnson and he really stepped up the customer service to help me. We did everything over the phone and through email. He went out of his way to deliver outstanding customer satisfaction. Like way out-of-his-way, some 162 miles each way. He personally delivered my new 2010 Audi TT Roadster and took back my 2008 Audi TT Roadster (lease ended). Everything went smoothly from start to finish. He actually deserves a 10+ rating but it will only allow a 5. I would highly recommend Audi Jacksonville and Mark Johnson to anyone who demands the highest quality and exceptional customer service.Tressie KnowlesCelebration, Florida

bgibson1982

Aug 26, 2010

Jack and everyone else were very patient and friendly during the entire buying process. I am thoroughly satisfied with the customer service since the purchase of my vehicle. I have had no sense of neglection from this dealership as I have in the past from orthers.

dashwood

Aug 26, 2010

Worked with Alex Flajardo with Audi Jacksonville over the phone and internet before driving to Jacksonville to pick up my new 2011 Audi Q7 TDI sight unseen. I told him what I was looking for 3 months ago. I talked with other dealers in the SouthEast but, he was the only one who rose to the occasion. Everything went as expected. Their were no surprises. Great experience.

HansHere

Aug 24, 2010

I dont believe that Audi of Jacksonville deserves a 5 rating. I think they should get a 10 but 5 is as high as I can go on this scale. They tried to find the car I wanted and when it was not in any inventory, they were able to order it for me without a problem and still have the best price. They kept me informed throughout the process until my car arrived at the dealership. When I went to pick it up, it was all ready for me to take home. They went out of their way to meet my needs.I would highly recommend Audi of Jacksonville to anyone looking to buy a new Audi. The staff made the process a seamless one, from the wonderful attendants on the phone all the way up to the General Manager.Hans

Firestalker24

Aug 20, 2010

This was a great and easy buying exper. Spoke over the net a day or two Went in one night. Price was right, and out the door i walked with a new vehicle.. Thanks Adam and Audi Jacksonville! Kepp up the great work and im sure people will continue to flow into your doors!

tracigunn

Aug 20, 2010

Just purchased my first Audi and couldn't be happier. Everyone I came into contact with was professional and very helpful. Alex Fajardo was an excellent salesman. I enjoyed the no pressure very professional atmosphere of the dealership. Ivy at the front desk was very helpful also.

harris_rita

Aug 19, 2010

I am so vey pleased with all aspects of my new purchase of a new Audi and the outstanding service and professional sales staff. I highly recommend the dealership! Adam Beiersdorfer provided me all the information I needed and I never felt pressure, he was just well prepared and very helpful.