Used Cars for Sale at Audi Mendham in Mendham, NJ

Local Buyer

Sep 8, 2016

I returned my A4 at the end of the lease and moved on, as I planned to, with leasing a different make of car (likely a MB). I was, literally, at a nearby MB dealer and waiting on final lease pricing when I had to drop off the Audi on the last day of the lease and met Sam Johnson. Sam was polite, helped me with turning in the car and answered a couple of questions which allowed me to go back to the MB dealer better armed to negotiate my price. I wasn't completely comfortable and bailed on that deal and came back to speak with Sam the next day. Sam never "put the sell on" and that allowed me to calmly reassess my Audi experience and the newer models. Bottom line: what's NOT to like about cars in the class of MB and Audi? The difference on this experience was Sam's approach. I don't know him, hadn't spoken with him before, but we clicked. By the way - I am a big fan of architecture and love the facility. The line up of the cars inside and the night time indoor lighting is a great touch. Well done!

klo

Aug 25, 2016

My experience was exceptionally good. All the people I met at Audi of Mendham were nice and professional, it was a pleasant experience. We bought the right car and our sales rep, Bonnie Stelletell, was extremely helpful on this. Bonnie also did a good job explaining me the different products and the finance information. Also, she was great explaining all the functionality of the car. If you are in the market for a New or Used Audi I would definitely recommend this dealership.

Happy Feet now

Aug 21, 2016

After 2 weeks of back and forth agony with the insurance and autobody companies they decided my beloved car was totaled. I was grieving but Bridgewater Audi made me whole again. Having owned manual transmission BMWs for the last 30 years I was new to Audi. The entire staff was extremely knowledgable and helpful. They stayed late to close the deal and I drove out very satisfied with a brand new S5 quattro with manual transmission. :)

Jesse&Angela K

Aug 16, 2016

We just purchased our 2015 Q7 certified pre-owned from Audi Mendham (one of their loaner vehicles). Our sales person Jim Foster was great to work with and helped us get the vehicle we wanted. The entire process was a very pleasant experience and we were treated professionally and respectfully the entire time. When we arrived to pick up the Q7, it was just perfect. It looked brand new and almost flawless! I want to mention something that Audi Mendham and Jim did for us after purchasing the vehicle and before delivery. Even though the vehicle of course had very low mileage, being on the road as loaner, the brake rotors had dust and normal weathered appearance. We commented that this does detract from the vehicle appearance and it did bother us. After all we want our pre-owned to look like new when driving off the lot! Jim, said you are right, we'll clean that up for you. We'll instead of cleaning them up, they put all new on all four wheels even though, mechanically still had a lots of life. That is excellent attention to customer service and really appreciated!

amyk8970

Aug 3, 2016

Ask for Bonnie! My husband and I just leased a Q5. Bonnie was wonderful to work with! She was very informative, and make the whole leasing experience easy and seamless. I would definitely work with her again!

Steven S

Jul 31, 2016

My salesman Bob, is the epitome of a professional. He was extremely knowledgable, courteous, and completed the negotiating and sale in a quick no nonsense manner. As a matter of fact I'm in the market for another car and was 99% buying another brand however after my experience with Bob Amaral and Audi of Bridewater I'll now be buying another Audi- Now to me- that says it all!! Steve the finance and contract closer was extremely knowledgable and great as wellBridgewater Audi=20 out of 10!!

christinacerza

Jul 26, 2016

This dealership is, hands down, one of the most professional and honorable places we have been! I will never go anywhere else for an Audi! Kyle is a young, impressive professional--make sure you ask for him!

Shopnot

Jul 25, 2016

Employee were very well versed in their product and easy to work with. The "sales" process was anything but. Negotiating the terms of the transaction was comfortable and the pricing was fair.

Lag5150

Jul 25, 2016

I had the pleasure of working with Sam, who helped me find exactly what I was looking for. Sam kept in mind how much I was willing to spend, and was not pushy like other car salesmen I have dealt with. It was evident that he was very knowledgeable, and even went above and beyond to provide me with additional information on the car that I had asked for. He truly made my experience enjoyable, despite the unfortunate fact as to why I was looking for a new car. I never knew that buying a car could be so quick and easy until my experience at Audi Bridgewater! Thanks again Sam!

Kvacchio10

Jul 12, 2016

Jeff was outstanding to work with. He was honest and made my experience comfortable , accommodating and I did not feel pushed by any means. I will be sure to use him again for future purchases and I highly reccomend him! Thank you!

miquel94

Jul 6, 2016

I just leased an A3 from Audi Mendham and it was a fantastic experience. I am a recent college graduate and they were able to help me and work with my personal situation. Bonnie was FANTASTIC! Both extremely professional, with a wonderful and kind personality I felt at ease as I purchased my first car. I would definitely go back to Audi Mendham, and I would 100% recommend anyone interested in buying a car to go to Bonnie.

Ellen55

Jul 3, 2016

John was great! Very honest, respectful, knowledgeable and gave great suggestions. Will definitely recommend friends/family to him and the dealership. Very happy with my Q3 lease.

VivekLulla

Jul 1, 2016

Ray Wilner was great at getting us into our A8L in no time and with the right attitude. He took care of us from the time we inquired through Fern until we drove off the lot in our new car. Highly recommend him and the dealership.

Ivan22

Jun 30, 2016

Just got a new Q5 lease, this is my second Audi that I got working with Bonnie, the first Audi bonnie help me with was a 2016 TTs. She again was able to get me the best price for the lease and even got the color my wife wanted. They really work hard to keep their customers, and always keep their promise when try give you a verbal price. No hidden fees, I will come back for my third Audi for sure! Ask for Bonnie and she will get you want you want for the best price.

Bob C.

Jun 5, 2016

I don't buy cars often so I was a little skittish going into some dealerships. Audi Bridgewater was terrific. I worked with Larry Nadell who handled everything very well. Bought a CPO A6 and love the car.

Alanw

May 28, 2016

A really professional sales experience and the great service keeps us coming back.The salesman knows what we want and is very knowledgable about the product.

Cj

May 17, 2016

John was client focused, engaged and attentive to my buying needs. He made the process simple and seamless. Overall a nice experience. I highly recommend him.

Ray Digmi

May 16, 2016

Beyond impressed with the entire staff at Audi Bridgewater. It was an exceptional car shopping experience that has left a lasting impression. Their knowledge, personality, and pride of the product made the decision to become an Audi driver an easy one. I plan on being a loyal Audi customer for years to come.

bartmatusiak

May 3, 2016

The staff at Audi Bridgewater make every experience fantastic. They are all very friendly, professional and knowledgeable. There is not one person at Audi Bridgewater that I have dealt with that does not deserve praise. It's always a pleasure stopping by for service or parts.Some specifics that I can offer praise on:* Loaner vehicles are always clean, fueled up but most importantly, they are always available.* The service entrance is always organized and has space available for additional cars even while it gets busy. Juan does a great job at this.* The service manager Eric is always available to speak with.* The rest of the service staff are always on the same page and must maintain very good communication internally as no matter who you ask (Michele, Mike or Eric) they are always all up to date on the status of the vehicle.

Minoclanaudi

Apr 24, 2016

I purchased my new A7 form Audi of Mendham. It took 3 hours start to finish. Jim and Chris made this a ver rewarding experience. Thanks guys.

scottA5

Apr 20, 2016

I recently purchased a pre-owned vehicle from this dealership. The car was in mint condition and looked like new. There were some minor details to hand hold as the car was missing some of the original accessories. My sales person, Tony Santangelo, was awesome and taking care of everything. He got back to me right away and stayed in constant communication until everything checked out ok. I would highly recommend him when purchasing an Audi in the area. Plus he's a pleasure to deal with.

Kwil1

Apr 19, 2016

Bonnie Stelletell was extremely knowledgeable and went the extra mile to make me happy and secure the Q7 that I wanted. She was a pleasure to work with and has a great attitude. She was very professional. I would definitely work with her again! Everyone at the dealership was very helpful.

LindaG

Apr 16, 2016

Bob Amaral made my Audi experience exceptional. He was very helpful, informative and concerned that I get the best car for me. The overall experience was fabulous and I would highly recommend this dealership and Bob.

llipesky

Apr 11, 2016

It was a great experience as usual. Transaction was quick, easy and Jessica; sales, was both helpful and informative. This is the second car I've purchased through this dealership.

noreenb76

Apr 5, 2016

I had a very pleasant experience purchasing my new Q5. Steve Stoop and Larry Nadell were great to work with. I was able to trade in my older Q5 for a fair price without the usual angst. They answered all of my questions and I would highly recommend them.

Greg R new Audi buyer

Mar 29, 2016

John Van Ness, my sales professional, was instrumental in my 2017 Audi A4 buying experience. He explained the key diffferentiators to other cars I was looking at and accommodated my work schedule by doing most of the negotiation and application process via email and phone. I was in and out of the dealership in 1 hour when I picked up the car. Unheard of in my buying experiences.

Theoshow

Mar 23, 2016

Please ask for Eric, Mike or Michelle. They are all extremely helpful and very nice. I am extremely pleased with my experience today.Steve Oliver

Great Car expereinece

Mar 12, 2016

Excellent attention to details and my needs. The dealership has a large selection of cars to pick from and they made it very easy to find what I wanted . They were great to get things done timely and were flexible to have my car ready on short notice

rajarchie

Mar 11, 2016

Serviced my Audi at the Bridgewater Audi and was very pleased, excellent service and great quality of work - things that really matter at service centersthanksRaj

Winty

Mar 10, 2016

I drove the extra miles to Mendham Audi because they had good reviews. Lauren was patient and helpful. We worked together to find the right car.

JenT

Mar 5, 2016

Everyone that I have encountered at Bridgewater Audi is friendly and professional. I have brought my car in multiple times and they always make the process very easy and pleasant. Most of my interactions have been with Mike at the service desk and he is always helpful.

Jl

Mar 4, 2016

Jeff B and joe h were awesome!!! Jeffers patient ( especially with my little guy). He called me the day after to make sure things were ok

Jane

Mar 2, 2016

Thank you Lauren Saccone for always going over and above to make our purchasing and service experience easy and extremely professional. Mendham Audi is lucky to have you!

ErinMcHop

Mar 1, 2016

All employees were kind and treated me like a person and not as just a sale. They listened to me and tried to make everything meet my needs. it was not your typical buying a new car experience.

S. Baillargeon

Feb 26, 2016

When you buy a car, you want to know you are getting the best product for the best price. Not only did I do that, but I met a fellow car enthusiast that walks the walk more than just talks the talk. It was a pleasure talking performance Audi cars with Jeff and I knew that not only did I make the right choice in the car I was buying, but it was his passion that truly sold me on him. He isn't your typical sales person and someone that I would visit when I'm ready for my next Audi.

mari

Feb 24, 2016

Kevin, Chris and Jim were great to work with. I have been a satisfied/repeat customer for many years; there is an Audi dealership 10 minutes from home but I go to Mendham, 40 minutes away, because of the staff and level of service.

AudiFan

Feb 23, 2016

My salesperson, Bonnie Stelletell, was knowledgable, courteous and extremely professional. She went out of her way to answer all of my questions and texts, even while she was on vacation! In addition, the management staff at Audi of Mendham were also very helpful during the process and made the leasing of my new Q7 easy and a very delightful experience.

Jmoss230

Feb 13, 2016

Jeff made my car buying experience the best I've ever experienced. I highly recommend him! Jeff was very knowledgeable about Audi vehicles and took time to walk me through my Q5. I love my car and Jeff for assisting in meeting my parameters and getting the loan quickly. He had everything ready for me so that I didn't have to spend needless hours in the dealership and I appreciated that very much. Also, Jeff was very kind and had a way of making you feel like old friends. He's good and I'm his number 1 fan! Thanks Jeff. I'm riding happy now :)

Mac001

Feb 13, 2016

Jeff Bassett was the best! During the sales process and the follow-up. The entire dealership is dedicated to a wow experience. They put the personal touch into the service. I feel like Jeff is part of my extended family. The management team also made getting to a final price hassle free and very attractive !

mschlow

Feb 9, 2016

Nice and easy. I arrived and was immediately acknowledged/assisted. Then, come the end of my appointments - it was a simple rundown, key exchange and good-bye. Plus, from the moment I pulled into the service port to the moment I exited, everyone I came in contact with at Audi Bridgewater were all beyond kind.

CoolWhip

Feb 2, 2016

Great experience at Audi Bridgewater and our salesperson Jeff Bassett. Easy to work with and know their vehicles quite thoroughly. We were provided with the type of service you would expect from Audi and it was an extremely smooth process. I recommend this dealership to anyone! If you do visit, be sure to work with Jeff. One of the best salespeople I've had the pleasure of working with.

kderenzi

Jan 20, 2016

I always dreaded going in to purchase or lease a new car until my Audi A3 this past November. We were introduced to Jeff, who was courteous, respectful, knowledgable and patient throughout the entire process. I love my new car and I love the experience at Bridgewater Audi. I have dealt with other Audi dealerships, as this is not my first or last Audi, and I can safely say I will return to Bridgewater Audi for my next Audi!!! Thanks Jeff for this redeeming experience in car buying.

Vjally1030

Jan 18, 2016

This was my second visit to the service department in Bridgewater for my squeaky breaks. Upon arrival I was greeted by Michelle. I stated my breaks are squeaky when the weather is cold. She proceeded to tell me all the Audi cars do that and there isn't anything we can do about it! When you break break hard!!! Are you kidding me????? I told her when you pay a small fortune for a car you don't want to hear the annoying noise of squeaky brakes that sound like nails running down a chalk board! She just stared and kept typing away at her computer. Well my brakes continue to squeak with no resolve.........I will be contacting Audi because if ALL the Audi cars do that then they should have a recall!!! I was always happy with their service up until Michelle took care of me. I will continue to go there as long as she doesn't take of me. She has poor costumer service!

gvijen123

Jan 17, 2016

e were interested in buying a Audi Q5 and visited the Audi Bridgewater. We worked with Jeff Basett was and he was great - very knowledgeable, friendly, informative and patiently explained every question we had on Q5. There was no pressure. We needed 2-3 months to work things out at our end and the only reason we went back to Audi Bridgewater was the awesome experience we had working with Jeff.

Never Again

Jan 16, 2016

This dealership took a deposit over the phone on the vehicle I had a prescheduled appointment to see WHILE I WAS DRIVING TO THE APPOINTMENT! They did not hold the car for me or even call me. Instead, I was told "that's the way it works, first come first served" And I was a prior customer, having bought a similar model from them new in 2004. I live an hour away. Nice job perpetuating the stereotype of unscrupulous car dealers Audi of Mendham!

Lmvalerio

Jan 16, 2016

Always have a great experience with the service dept. They make the process very easy and the communication between the service and the customer is excellent. Highly recommend this dealer.

kjkx

Jan 13, 2016

Tony the salesperson did a fantastic job. I went into great detail in the Audi customer survey I filled out. Great work given that Audi wasn't even in consideration a few weeks prior to the purchase.

Joe25

Jan 13, 2016

This is the 2nd car we have purchased from Audi. First was a Q7 at Audi of Bernardsville and now a A4 at Mendham. Both sales were with Marc Jackson who provided excellent all around service. The whole purchasing experience was low pressure take your time.

Howard80

Jan 13, 2016

Low-pressure approach, focused on what I needed and wanted as a buyer. Very professional. Lauren and Chris took the time to explain all the car's features and answer all my questions. There is a reason I keep coming back to Audi of Mendham - the staff are terrific!

jakay11

Jan 13, 2016

The issue (of my own making on screwing up timing) were taken care of quickly and efficiently. For the rest of the process, Jim found our car quickly and had great prices making the entire transaction as easy as possible.

PDMGILLETTE

Jan 13, 2016

The whole staff here is extremely friendly and personable. It was a great pleasure working with everyone here. This truly was the opposite of the very stressful experiences I've had buying a car in the past. We even had the novelty of being their first customer to take delivery of the new Q7! I would recommend this dealership to anyone looking for their next Audi!

Troy

Dec 21, 2015

Larry nadell was the greatest sales men I've ever felt with, everything was straight up and they helped me to the max to get my fiance into a brand new A3, every single person in the dealer was pleasant to talk to and talked to you like they were your best friend, there is no doubt not only would I come back for another Audi but I would not go to any other dealer but Audi of Bridgewater and to work with Larry, thank you again!

fcorona

Dec 2, 2015

Bonnie Stelletell was my salesperson. This is the 5th Audi I have leased from Bonnie. She is knowledgeable, honest, and caring. I was very happy with the level of service, the price and the extras. I would strongly recommend Mendham Audi and Bonnie!Fred Corona

PJLoring

Oct 18, 2015

Bonnie, Stelletell of Mendham Audi is the real deal. Bonnie, is professional, listens to her clients and than delivers. I have been a client of Bonnie's for four years and purchased two Audi's. Overall I have been a client with Mendham Audi for 16 years, and I am thankful!

Ivan22

Oct 2, 2015

Audi of Mendham is the best audi dealership i have ever visited and best car dealership i have ever brought a car from. Especially Bonnie Stelletell, i was looking to pre-order a 2016 TT in May 2015 before the car was even released. I knew exactly what i wanted, and Bonnie got me the best price in NJ. Most importantly, Bonnie during my initally visit ask me if i every test drive the TTS, and when she found out i only has test drive a "TT", she pulled her personal car up which was a 2015 TTS, and had me drive it around town for 20 minutes! The Gave me the best price, and I pre-order my TTS with audi Mendham the same day. On delivery (Oct 2016), Audi Mendham and Bonnie got me the LOWEST financing rate than i could find on my own. They went over the whole car with me for over an hour, and the signing of the purchase paper took less than 15 minutes. Then they surprised me with a toy push car for my son as a gift! GReat service and prices, and honest dealership. I highly recommend Bonnie and Audi Mendham! i will be back when the 2017 Q7 is available!

q5guy

Sep 25, 2015

Never had a better experience buying a car ! Bonnie was simply amazing , professional and so nice to deal with. Her Knowledge on the Q5 was impressive . I highly recommend Bonnie and Mendham Audi to anyone. Thanks Bonnie !!Kevin Curry

Ronnie M.

Sep 20, 2015

Funny how things happen, but when you have an honest sales staff like Jeff Bassett who caters to newbies of Audi like myself, things just start to happen. With a relaxed atmosphere and a first class show room, Jeff and his team made the buying experiece as cool as the A5 coupe itself. Thank you Jeff and James. Thanks Frank for sharing our hockey stories together. It's a small world.We posted our picture to Sal on FB. Glad to join the new family.Ronnie & Wendy

hjbosch

Jul 2, 2015

right guys so this will be a little bit of a long review but stick with me. Also sorry for not posting this sooner to save anyone else from a terrible experience.I had originally called Audi Mendham to make an appointment for a simple alignment and tire mount and balance and was also told i could have a loaner vehicle for the day to meet my schedule(which was nice). a week later i showed up for my appointment early in the morning and when i arrived i was told there wasnt a loaner car for me but i could drop the car off and come back later in the afternoon to get one. (I live an hour away so what was i going to do walk home?) Annoyed at this point i was just going to cancel my appointment and chalk it up to a wasted trip but the service manager said he could get one for me( appreciated the help). When i got the loaner the car was a little dirty but a dirty car was better than no car at all. Not to bad of an experience so far but then.......Later that day i received a message from the service writer telling me that the alignment could not be done because the front suspension was damaged and that was why the tires wete wearing so poorly in the front. NOW THIS IS WHERE I STARTED TO LOSE RESPECT FOR THIS DEALER. the week prior to my service i rotated the tires myself because they were getting extremely low and i needed them to last till my appointment. and in fact the front two tires were wearing very evenly and just the rear were wearing poorly on the inside. Now i did forget to mention this to the service writer when i droped the car off but if they even bothered to put the car on the alignment rack they would have seen it was infact the rear was bad.I told the writer who called me this and he said he would call back again later. The next day he called again saying that it could not be done due to the car not havibg powersteering (bad powersteering rack, it failed just a few days prior to my appointment) Now if you know anything aligning a vehicle you do not need powersteering to do so. So very mad at this point i picked the vehicle up before the shop closed but unfortunately no service writers were there. I left a message asking for them to call me but no one ever did. BEFOR YOU THINK I AM JUST A 'NO IT ALL' CUSTOMER I WOULD LIKE YOU TO KNOW I DID ATTEND OHIO TECHNICAL COLLEGE FOR AUTO MECHANICS AND GRADUATED WITH A 90% + AND WAS ONE OF THE TOP STUDENTS AND WORKED FOR VOLKSWAGEN FOR TWO YEARS. MEANING I DO KNOW WHAT I AM TALKING ABOUT. I later called the GM and sent and email to him about my experience, but i was never contacted back. THIS WAS THE WORST EXPERIENCE I HAVE HAD WITH ANY SHOP OR ANY BUSINESS EVER. Hope this helps somebody before they make the mistake in coming here like i did. Ohhh and i almost forgot to mention that the neglected to take off all the old weights from the wheels and added a ton more on the opposite side, over tightened my lug nut and leftchuncks of wax all over my car from there wash. Thanks guys...

chrys

Jun 20, 2015

YES! Audi Bridgewater was Truly Great. ! Knowledgeable, professional, helpful, pleasant, no hard sell (UGH!), Great bunch of folks. Highly recommend. World class products & a world class team of professionals. For those of us who have been in sales, we know that our first criteria is buying from someone who first and foremost knows the product. Next we buy from those persons we like. Larry Nadell was the sales professional we had the pleasure of working with - excellent, smart, knowledgeable, just a good guy looking to make the buying experience pleasant and worthwhile for us - the consumer. The rest of the team must also be commended - James,Frank, Brian and a wonderful gentleman who reviewed the operations of the car - he was truly excellent and I am truly embarrassed I cannot remember his name (he was the delivery coordinator - glasses goti). These guys are the Real Deal ! You wouldn't be disappointed - give them a go!

RCrespo

Jun 10, 2015

I recently purchased my Audi and cannot describe how ecstatic I am to have my new car, and how pleased I was to work with both Lauren Saccone and Sal Tsegai. From the beginning, Lauren understood my expectations and took the time to test drive multiple cars, and explained all the features and uniquenesss of each one. When it came time to choose, my car was waiting for me on the showroom floor and ready to be driven off, immaculately clean and flawlessly polished. When it came to the financials and paperwork, Sal was exceptionally proficient in understanding what was essential to my needs and collaborated the perfect package that suited my budget. He spent all the necessary time reviewing and explaining the details and specifics, and made me feel more than comfortable and at ease with my purchase. Both Sal and Lauren are very personable professionals who know the industry extremely well and are remarkable at what they do. I highly recommend them and Audi of Mendham!

Audi123A4

Jun 9, 2015

Jeff Bassett treated me like a close friend during my CPO car buying process. I really appreciated the fact that I felt like I could completely trust him and that he really cared that I was happy :)

jen123

Jun 8, 2015

This was my first visit to the Bridgewater Dealership and what an AWESOME experience I had shopping for a car -Jeff Bassett was so very helpful and made sure all my needs were met. I felt so at ease with Jeff as he went out of his way to make me feel this way in that I could ask him anything and he genuinely was listening and gave me his opinion. He was is no way overbearing. Jeff is one of those rare salesperson that I have come across as I never take pleasure in shopping for a car as some of these sales people are so aggressive and don't care about the customer needs but NOT Jeff he was a pleasure working with and I HIGHLY recommend him to anyone who would like to have a rewarding experience buying a car! Way to Go Jeff, you are the MAN!

Quigley

May 17, 2015

It was a pleasure to work with Jeff Bassett . His knowledge of all things Audi was a big help ! Jeff is a " car guy " and he has a great product, Audi, too work with.

Karolis

May 15, 2015

I found a pre-owned Audi A4 through autotrader for a great price. I am from the Chicagoland area. Buying out of state without ever seeing the vehicle in person was a huge risk. In the end though, it paid off. Lauren did her best to describe the condition of the vehicle. She even went as far as to record and email a video clip of its condition. Lauren made sure that the buying process was painless. Lauren set up the shipping right to my home residence. Within a couple days of the vehicle arriving the front passenger side door latch unit failed. The check engine light also turned on. Audi of Mendham could have turned its back on me since this was a pre-owned vehicle purchase, but they didn't. Sales manager Chris worked with me. He was able to get me a discount on my repairs and covered half the cost of the repairs. Chris went above and beyond to make sure that I was happy with my purchase. I am thankful that I bought my vehicle from this Audi dealership because I know that sales staff like that is extremely rare to come across. Thank you guys again for everything!

stuntbob

Apr 28, 2015

Found Audi Bridgewater on the internet because they had a car that I have been searching for that they took in on trade (Mercedes Benz CLK550). I called and spoke to Scott Solomon who answered all the questions I had about the car, before I committed to driving down there from NYC. I then made an appointment with Scott to come and see the car on 4/21/2015 and that when I got there I was to see Jeff Bassett. When I got there on Tuesday Jeff was right there waiting for me. I told him that I had pulled into the wrong dealership and that was why I was a few minutes late. We both had a good laugh over that. Jeff then suggested we take the car for a test ride and go over everything the car had to offer. It had everything I was looking for and more plus it ran like a charm. The negotiation on the price of the car was quick and hassle free. We also had a good laugh at the odd ball number that I came up with that was accepted. So much so that the manager had to come out and ask me how I came up with that figure. I told Jeff I would be back on Thursday to pick up the car, and we made an arrangement that Jeff would pick me up from the train station that morning.On 4/23/2015 I arrived at the train station, Jeff calls me and we can't find each other at the train station, we had a big laugh over the fact that I can't see him and he can't see me (in this tiny town train station). Jeff finally pulls around and we drive to the dealership. When we get there all the paperwork is ready and we sign off on everything. Next step Mike Sarullo (the money man as I call him) I go in and we take care if the finances and sign a few more papers. All said and done in under 1 hour. As I went to get the car to drive back home they had just finished detailing it and it looked like it just came off the showroom floor. That's my story. I have also come away with a friend in Jeff, and we will stay in touch.

Gidian

Apr 23, 2015

Jeff Bassett made this a fantastic experience. Very Knowledgable and very patient while educating me on the Audi brand. I am new to the Audi brand and after doing a bunch of internet research, Jeff netted it out for me. We test drove a bunch of cars and once I narrowed the field of choices, he made it easy find the car I wanted at a fair price.The best car buying experience I have had to date.I will buy another Audi and I will buy it from Jeff.

Audi Girl Forever

Apr 17, 2015

I had the most awesome experience at Audi Bridgewater on 4/11/15. My salesperson, Jeff Bassett and finance person, Mike Sarullo worked extra hard to get me into the 2012 pre-owned Audi of my dreams! I am one happy "Audi Girl" and absolutely LOVE my car! Everyone at this dealership was pleasant to deal with (and the cappuccino isn't bad there either!). Don't hesitate to stop in and experience what this wonderful dealership has to offer.

SRM

Apr 14, 2015

I had an excellent experience with the staff at Audi Bridgewater who were able to get me the exact car I was looking for that fit my budget. Highly recommend working with Zaneta!!

apatel

Mar 30, 2015

We have experienced an excellent customer service from Audi of Mendham dealership when I purchase my first Audi Q5 few days ago. The sales Representative I dealt with my purchase was Miss Lauren, she provide all the details and give us a demo on how to utilized the technology package in details. Actually I went to see and look the vehicle, I was so impressed by the Q5 and the customer service so I made the decision right away and purchased on one trip!!Thanks Lauren, appreciates for your hard workAnil Patel

q5

Mar 15, 2015

Our first Audi buying experience, and I have to say this was top notch. It began through emails, and then my wife and I went in and met our sales person, Jeff Bassett. Jeff provided tremendous insight into the car and made the entire experience very easy and comfortable. Jeff, nor anyone we spoke with, never applied pressure to buy the truck. They simply offered different pricing options and we were able to work together to find a deal which satisfied both sides. Throughout the entire process, we were treated with the respect I have never felt from other dealerships. Due to our unique situation our deal took place over the course of a few days. During that time, Jeff had reached out to us on his personal time, not to negotiate, but to make sure we were happy with the entire process. I can not say enough about how he treated me and my family. I will definitely do my best to send business his way.

Rpastir

Mar 8, 2015

Jeff couldn't have been more friendly. From the time I walked in the door, through our negotiaion, he remained pleasant, helpful...and humorous. I'd recommend dealing with Jeff when looking for an Audi at Bridgewater Audi.

Pegeronc

Mar 2, 2015

Great experience purchasing a used A4 at Audi Bridgewater. Jeff was very helpful and I liked how it never felt like I was being pressured into a purchase for the sake of a sale. I'd definitely recommend this dealership and working with Jeff in particular. The customer service was superb and I am loving the A4, no complaints!

Frank

Feb 19, 2015

I was in the market for an SUV and the Q5 was a perfect match for what I needed and wanted in a car. After working with a different dealership who could not get me the color I wanted, I saw that Mendham Audi had the exact car. Luckily, I wound up working with Bonnie Stelletell. In a matter of 15 minutes, she found the car and secured favorable pricing for me. Going a step further, Bonnie was concerned that although I wanted the color combo I selected, I had not seen the car since they had the vehicle in Bridgewater. When the car was delivered, the same evening, it was under Bonnie's direction the car be brought into the service garage where I could view the car in good lighting since it was dark outside. She didn't want me to get a car I didn't want. It wasn't an issue for her if I declined the car and went with another color. Bonnie and the entire dealership went out of their way to be friendly and provide great customer service. It was the most pleasurable car dealership experience I ever had and would return without any reservation to work with Bonnie on a new vehicle when my lease expires. Mendham Audi has made the experience of negotiating a new car a step above the dentist! Congrats to the team for making a dreaded experience fun, pleasurable and productive. I appreciate it.

Chryscholmes

Feb 4, 2015

I live in DC and had been searching on line for an Audi TT Quattro. A narrowed my search to 3, one in VA, one in MD, and one in NJ. Although there were 2 only 30 miles away, when I called Bridgewater Audi and spoke to Jeff, I decided to take the drive 180 miles to purchase the car. I did that based on the interaction with Jeff. He was helpful, attentive, personal, and professional. He addressed all the questions and concerns that I had, if he didn't know the answer he would do the research and get back to me. From the time I walked into the showroom he was attentive and very helpful. His customer service, and personality, made the wait much more pleasant (there were some issues because it was not a local purchase, and I had to title and register in another state)When I left the dealership, Jeff promised that his customer service would continue. I must also comment on the help that I received from Farid Ferdowsi, he spent over an hour with me, explaining the functions and features of my TT. He was also very personable and pleasant, and went above and beyond to ensure that all my questions were addressed. When I got back to DC I had my mechanic look over the car (obviously I could not do that while in NJ) and there were a couple of issues that he pointed out, I called Jeff and told him about them and he was quick to deal with them. They were not major issues, but things that should have been handled by the dealer, a Transmission differential service and the engine splash shield needed to be replaced. After going back and forth about reimbursement and compensation for the out of pocket cost that should have been taken care of by the dealership, it was Jeff that followed through. It got to the point where I was put in touch with Chris Adams, the General Manager, and after he checked the service records, he admitted that the service was an oversight and that he would be willing to do the service at no cost to be, if I brought it back to the dealership as well as replacing the splash shield. Of course that was not a feasible offer as I said I am about 200 miles one way from them, and then he counter offered with a check for $150, for a service that was going to cost me $365. I had been trying to get this resolved since December 15, 2015, I just received the $150 check yesterday. My issue with the dealership was that I should not have to come out of pocket for something that they should have taken care of before I drove off the lot, in test driving the car, the splash shield came off and was suppose to have been reattached, but was not done properly, so it was something that they were made aware of before I took possession of the car. I was that the transmission service is one that is not normally done, and it was an oversight of the service department, so why was I only offered partial reimbursement, why was I coming out of pocket, before my first car payment was even due? I am sure this is not indicative of the overall service that this dealership offers, it was only my experience that I feel should have been handled differently, especially when it escalated to the point of the General Manager's involvement, and he assured me that he solved problems and resolved issues, and did not let things slip through the cracks. This whole situation slipped through the cracks and what he offered as resolution, did not make me whole. It even got to the point were a couple of my calls were not returned. When I reached out to Jeff he immediately followed up to see what was happening and went as far as to order the part for me, so that I could have it put on by my mechanic here in DC. I am very happy and pleased with my car. It is exactly what I wanted and I am enjoying driving it. As I also said, my experience with Jeff and Farid, and the customer service that they provided was 5 star. As for how the "dealership" handled my issues, that took place well within the 30 day, 1,000 mile warranty that is provided a a previously owned vehicle..... 2.5 stars. I guess if I were local, none of this would have been an issue, but being out of state, I was not impressed with how things were handled. All issues were resolved, because Jeff was determined to make things right, and as he know I am most appreciative of him and all of his efforts. I also am quite happy to have met him and would do business with HIM, again, in a heart beat.

patti

Feb 3, 2015

My husband and I just purchased an Audi A3. Love the car and I will say that Jeff our salesman was friendly, efficient and went above and beyond to make sure we were satisfied. I would def recommend Bridgewater Audi and you will definitely find Jeff a great salesman .The appezzatos PS our finance guy Frank was very thorough and nice and our delivery guy that explained the car to us really knows the Audi.

jaybates152

Feb 2, 2015

I purchased a Q5 this month from Bridgewater Audi. From the moment my wife and I walked in the door, Jeff was helpful, patient attentive but not pushy. I was very impressed by the questions he asked. He was always drilling down to ensure he wast wasting anyone's time and to provide me with most pertinent information for what I wanted.Jeff provided me with his cell phone number and has continued to be in touch to make sure everything is right with the car. I absolutely love my Audi. With all the snow we have been having, I purchased this just in time. Talk about great in the snow!!!!

njchiropractor

Jan 15, 2015

I have purchased four Audi automobiles two from another dealer, one from Bernardsville Audi, now from Bridgewater Audi thank you Jeff Bassett. I would recommend you and your dealership!

Jason

Jan 6, 2015

I went to look at a specific vehicle, on appointment set up by the internet department. When I got to Audi Bridgewater (over an hour from where I live) no one knew about the appointment and the car was at their storage location. The person I spoke to originally was not there at that time she set up with me. Zaneta quickly spoke with her manager and got the vehicle, drove me over to where it was and let me test drive it back to the dealership. She was very helpful in the sales process as well as keeping my 2 year old entertained while we negotiated the sale of the vehicle. Also due to this transferring of vehicles the other key was at the storage and Zaneta sent it out to me overnight. I would go back there again for another vehicle and I definitely recommend Zaneta for a brand specialist! Thank you

rkitchin

Dec 13, 2014

I purchased my A6 from Audi of Mendham in June. I returned today because I had questions about the whereabouts and function of my jack and tire changing equipment. Sal, the sales manager went out of his way to show me what I needed and took all the time required to do so. I am sure the sales manager has more important things to do, but he made me feel like I was his only customer.

dconnolly27

Dec 2, 2014

Jeff made this the easiest car I ever bought or leased. Between myself and my three children who drive I have purchased/leased 12 cars in the last seven years. Who knew 13 would be easiet one? I would highly recommend both Jeff and the dealership!!

saamson

Nov 14, 2014

Sleem C. was probably the best salesman I have ever met. He was calm, professional, and patient while I figured out which model I truly wanted to buy. I came in thinking again I could probably try to convince myself I'd like the S5. Mind you, I've been at this since June wanting a different driving experience than that of my then current car, the Q5. So we went on the road with a black S5, then a used white S5, all of which I wasn't so sure on. Although the S5 provided the different driving experience I was looking for, I still felt like the S5 model was too small. Sleem then suggested I drive a SQ5 as a compromise between the S5 coupes and the Q5. He then looked in their inventory system, and found a brilliant black SQ5 with the exact options I wanted that was at their other dealer's lot. He had it brought to the Bridgewater location later in the day for to come back and see, and then two days later I drove off with a car that I'm extremely happy with. The SQ5 has turned out to be an amazing and unique vehicle cloaked in mean brilliant black. Excellent job, Sleem and Bridgewater Audi. I'm glad to see a great dealer move in close by.

sjohn625

Nov 12, 2014

Beautiful dealership. Every person that we talked to was very professional and courteous. Our salesperson, Jeff Bassett was a pleasure to work with. He was very patient, down to earth and wanted to find the best car for us that suited our family needs. He was not out to make a quick sale. He took the time to listen to our needs/wants and showed us multiple cars over the course of a month. When we finally decided on a vehicle, the transaction went very smoothly. Would highly recommend Jeff Bassett and Bridgewater Audi!

1NSXT4FN

Nov 1, 2014

They were professional, honest and accommodating. We asked a lot of questions to fully understand the vehicle and the terms of the purchase. There was no pressure. Jeff was great!! Low-key, honest-made the experience stress free. They were very interested in working with us. Farid was terrific in explaining the vehicle and all the buttons.

Cristian0317

Oct 29, 2014

Purchased a cpo audi from the mendam dealership. After 3 weeks the car started to give me problems and the dealer didn't want to hear it. I had the car towed to jack Daniels audi which were able to diagnosis the issue in 15 minutes and determined the car was sold faulty. Beware of this dealer.

Paul Czajkowski

Sep 25, 2014

Great Service, Stuck to their word, didn't try to change the deal we negotiated over the phone. Friendly, no pressure with added insurance/features. Great Price. Quick. Would definitely recommend Bob, Pete, Chris and Scott to anyone. Thanks guys. Love the Q5 TDI

mrjohnson725

Sep 8, 2014

My experience at Audi of Bernardsville was excellent, I was helped by Peter Costigan who was very down to earth and not your typical cut throat car salesman who was just after your money. I wanted to trade in a 2005 BMW 654ci. I really wanted to purchase a used Audi A7 but I would have been upside down in payments for a long time. Long story short, Pete worked out the best deal in my favor financially but also considered my style and what I like. The entire staff at Bernardsville was very professional especially Pete, Bob (sales), Chris(finance), and all the other salesman and women.If your Looking to buy/lease an Audi, make sure you get one from The Bernardsville dealership!!

prime613

Sep 6, 2014

I traded in my old Audi Q7 for the newest model and received a pretty great price on this. They had promised me credit in the past for a broken taillight toward the purchase of a new car and held true to this promise. Soon after I purchased this car, a small pebble hit my windshield causing a crack. While the front windshield would have otherwise caused $500-$1000 to replace, my bill was only $180. I can't say enough about how positive my experience continues to be with Audi time and time again, 3 cars later. From sales, to support, to service, they always are friendly and informative and honest. I always am given a loaner car when I need it. I highly recommend this dealership to anyone in the market.

rrfannin

Sep 2, 2014

The people at Audi are always so nice, from entry to walking out the door! No pressure to buy and very easy to talk to! Really enjoyed my experience!

pgarth870

Aug 30, 2014

Was very satisfied with all those involved with making the purchase of our new Audi A7 an easy experience. Marc Jackson is an exceptional salesperson and made us feel very comfortable.

Anthony2525

Aug 21, 2014

I worked with Scott Indyke and Peter Costigan. Both were very nice, professional, and worked with me to help build the car the way I wanted. They gave me a great price and overall I had a great experience at Audi of Bernardsville. I highly recommend this dealership.

Dochusar

Aug 6, 2014

It's really like coming back to family. This is the fifth Audi that I have either leased or purchased from Audi of Mendham. Got an excellent price, trade in and financing was painless and will be picking up my RS7 this weekend. Everyone is a pleasure to deal with and I would recommend them to anyone without any hesitation.

Gloria Byrne

Aug 5, 2014

Roemarie Pronesti is simply the BEST sales person. She is professional, personable and knowledgeable. I would buy from her at anytime! Peter Costigan, the dealship Sales Manager is also the BEST! I have the utmost regard for both of these exceptional Audi representatives.

Safarez

Aug 3, 2014

Stayed true to their word, no hassle, great customer service, excellent rapport. Will definitely recommend and repeat business. Tried hard to get me every incentive possible - much appreciated. Exceeds other dealerships in area!

dansun

Aug 2, 2014

They are very kind and very helpful on my car purchase. The process went very smoothly and quickly. They really understand what I need and solution is really satisfied. Good job!

valfieri

Aug 1, 2014

The best Sales expierience ever. This was our 2cnd car and expectations always exceeded my high standards. Rose and Peter were exceptional and will keep coming back for service and our next car.

ragh.puldit

Jul 21, 2014

Have been dealing with Mendham Audi for years. Several cars and always service there. Always a great experience. I go there for the small dealership attention and service. Lately the new ownership is making "changes". Tried to call for service a few weeks ago to make an appointment and got routed to a phone ringing off the hook at some new outside service they've instituted for appointments. Hope the new management doesn't fix what wasn't broken and leaves this well run service and dealership alone. They have always been excellent in my opinion.

mem mmmm

Jul 14, 2014

My wife and I have been searching for a new car that had all the features that we required.When we entered the dealership we were greeted with courtesy and respect. Marc and Peter made us feel that they would do everything possible to find the right trim, color, technology at the right price in a Q5 that we were looking for. True to their word, Marc found a Q5 that my wife feel in love with.(happy wife happy life). Peter work diligent and steadfast with professionalism for us to successfully acquire our new Q5. We would 100% without reservation, recommend Audi of Bernardsville. to anyone searching for a new or used Audi.

llipesky

Jul 13, 2014

The staff went out of their way to find me the right car for me. I am extremely happy with my purchase. I would definitely recommend this dealership to everyone!

Caroline_Witt

Jun 18, 2014

I was greeted by Rosemarie Pronesti immediately upon entering Audi. She listened to what I wanted and had exceptional customer service skills. I arrived at Audi knowing exactly what I wanted and what price I was willing to pay. Rosemarie and Chris Dexter provided an exceptional experience for me. It is my first time buying a car and they made the process easy and understandable. I would highly recommend Audi of Bernardsville to others. Peter Costigan made the financial side of buying the car pretty simple as well. He described what I needed to know and did not run me in circles. He was able to explain everything that I had questions about. Oliver Starnes provided timely responses via email regarding prices and options.

timmyk515

Jun 9, 2014

I recently purchased a 2008 Audi A6 and was very happy with the dealerships professionalism and courtesy to my family. I would recommend this dealership to anyone looking to purchase a new or used Audi.

Gasman59

May 1, 2014

Great price on our CPO A5. I will update this review after we gain experience with the other aspects of this dealership, Service, maintenance costs, etc.

finkjonathan

Feb 18, 2014

From my initial phone call to Oliver at Audi of Mendham to the moment I drove off the lot in my new car, I had nothing but a positive experience. The staff were overly courteous (thanks to Eric and Dave for the iPhone chargers) and extremely professional. Greg Mills is a true gentleman with a great understanding of what it takes to put a deal together. No animosity, no BS, just a wonderful focus on coming together at a fair price for both his car and my trade. Chris Pak couldn't have made signing the paperwork any more pleasant, and I truly enjoyed the interest that Operations Director Dave Branch took in both me and my car. I have already recommended the Mendham/Bernardsville crew to several of my colleagues - something I've NEVER been able to do in my 20+ years of buying cars. Everyone contributed to what turned out to be my BEST car buying experience EVER, full stop. Customer service is clearly key at Mendham, and everyone showed it with everything they did for me. Well done!!

Abbydale

Feb 6, 2014

Lauren was super helpful and friendly. If we ever had a question, she always had an answer for us. Always kept in contact with us through the whole process. One of the best car buying experiences we have had!

Srovner

Aug 2, 2013

I have been a luxury car buyer for the past 15 years. The best experience for me - usually includes driving away from the dealership. My thinking also suggests the purchase process from most Car Dealers has earned them a less than honorable reputation.My experience with Bernardsville Audie was truly remarkable. Purchasing my 2014 Audi took less than 90 minutes. The low-key sales person found the exact car I was looking for, while the knowledgeable sales manager presented a very fair price without major negotiation. Thats right! 90 minutes folks. I drove the car home two days later with absolutely no follow-up service required to the vehicle.Giving a car dealer a positive testimonial is the last thing I thought I would ever do.Scott Rovner

briansoohoo

Jul 17, 2013

I was in the market for a 2012 CPO Q7 S-line Prestige. I found only 2 that I liked - but they were both in MA. Before making the trip, I figured I'd test drive a Q7 locally. I met Bonnie. She didn't have any CPO S-lines in stock. She was still willing to take me out on a test drive in a Q7 with a 3.0T engine, knowing that I had no intentions of buying from her.While I was driving, she mentioned that she had a 2013 Q7 S-line Prestige in stock. My price would've only been a couple of grand more...but it was new. One test drive of the 2013 model and I was sold. The entire experience was painless...from dealing with Bonnie...to arranging the financing with Dan...to negotiating a trade with Dave. I've bought many cars in my lifetime from daily commuters to high performance luxury cars. I would recommend this dealership to ANYONE in the market for an Audi!

PJLoring

Jul 11, 2013

David Cozza, Bonnie Stelletell, and Dan O'Brien provided outstanding service, when I purchased my New A4 today, they went above what was call for and I am thankful. Additionally, the service department at Mendham Audi is off the charts. Ted, Eric, Diego, and all the Tech specialist are wonderful. This is my second A4 I have purchased at Mendham. What make this dealership awesome is the staff.

GregNJ

Jul 2, 2013

Our salesperson, Lauren, and the staff at Audi of Mendham are outstanding! From the very first time I spoke with Lauren on the telephone, I felt completely confident that she would be sensitive to our needs and would work with us as long as necessary to make us happy. She didn't disappoint. Lauren is professional, knowledgeable and extremely personable, and worked very hard to put together a great deal for us. After we took delivery of our car, she communicated cheerfully with us to answer any and all questions we had, and to be sure we were happy. We are very impressed with the wonderful, customer-focused people at Audi of Mendham and are looking forward to a long relationship with them.

pkuchu

Jun 25, 2013

Hi Guys....When ever you call Audi of Mendham, just ask for "Bonnie" that's all you have to do :-0. Quality customer service and sales support. Friendly, fair... Service department is great too. This is our second Audi purchase from Audi of Mendham. We would gladly recommend them to anyone considering an Audi.This was a great experience. Bonnie was straight to the point and didn't waste my time or insult me with an obnoxious price for my vehicle . We would strongly recommend Audi of Mendham.Prashanth Kuchu

PDLMP

Jun 10, 2013

Great experience! Quick, efficient, direct, friendly, no "I am going to check with my manager"...My first time at this dealership and can only recommend it!

adamhamm

Jun 5, 2013

I purchased a 2012 2SS/RS convertible Camaro from this dealership. I found the vehicle online and worked with Bonnie Stelletell. I was nervous about the transaction because I live in North Dakota and this dealership is in New Jersey. Bonnie and all the people at her dealership were great to work with every step of the way and made buying this car what it should be--an enjoyable experience. I would definitely recommend them!

xxx1

Jun 5, 2013

I bought an allroad from Frank. He was courteous, engaging, and worked with me on the price of the vehicle. He attempted to address my concerns directly, with no creepy "sales" nonsense, and no pressure.I look forward to a long relationship with Audi of Bernardsville.

spiderman95

Jun 1, 2013

i came to look at a lotus elise but was not really ready to purchase. the dealership put me at such ease with a lengthy test drive and discussion of the car that i decided to buy it. they were also incredibly accomodating about bringing the car to a lotus dealership for an inspection. best purchase experience i have ever had and that includes ferrari, porsche, and other hi line cars. i highly recommend audi of mendham and greg mills.

smma

May 22, 2013

Audi of Bernardsville is a small dealership, but this is a plus since they are able to give excellent sales and service to their customers. I have purchased two vehicles from Sal T. (Audi and a VW) and almost added a third no so long ago. Sal makes purchasing a vehicle a simple process with no hassles, and where a handshake still means something. He has a great attitude, always very professional, and never pressures you into making a decision. Overall... a great experience where the customer still matters. I would not hesitate in making future vehicle purchases from Sal and Audi of Bernardsville. I highly recommend both!

DVision44

May 11, 2013

I had a excellent purchase experience at Audi of Bernardsville. After inquiring about the vehicle I was almost immediately contacted by Sal and we set up an appointment date. He was very helpful in explaining the details and features of the car during our test drive. The next day I called Sal back and he was able to get me approved for the vehicle over the phone (which was extremely convenient due to me being disabled). I picked it up the same day and was out the door in no time. I'm VERY happy with the vehicle and I would recommend Sal and Audi of Bernardsville to anyone in the market for a new ride!

ssposato

May 5, 2013

Easy, friendly and fair experience purchasing a new vehicle from Frank. He made the process extremely easy and was +extremely helpful throughout the process. I asked many questions but never felt that I was bothering him. He was very accommodating throughout the experience, even driving the car to my house to make sure it fit in the garage prior to purchase.The one somewhat disappointing experience was with the Financing department. I worked with someone named Chris and didn't realize until I got home that I had purchased the top of the line extended warranty for my car. He never explained that there were different levels - just assumed I wanted the top of the line. I likely would have purchased this anyway but would have preferred to have been told about the options for this as well as the extended tire warranty so that i could make the decision (vs. it being made for me).I would highly recommend Frank to others purchasing an Audi.

JoeBardon1949

Apr 25, 2013

My current buying experience is my first with Audi of Mendham, and everything went extremely well. Bonnie is very professional with great organization and follow up skills. She was able to find the A7 that I wanted and kept me completely informed along the way. She knows her product and is very pleasant to work with. The rest of the staff is also very professional. I look forward to a long and happy relationship with Audi of Mendham.

neilreynes

Jan 18, 2013

I was in the market for a car for my son, and seen this G35 coupe and called dealer in Mendham, was forwarded to Charlie Nelson, who in which was very professional in explaining the details of this car I was interested in. made the appointment to see the car and was all ready when I got there. test drive, awesome car! Charles then held the car for me and promised to hold the vehicle until I was able to find a laon. which he referred me to and was able to get the loan, and with great interest aswell! my family was very happy with the service and professional at Mendham Audi. thank you! Charlie Nelson

07ness

Nov 28, 2012

Having just purchased 2012 cpo a6 at another dealer,and written a review on this site for them,only because they had the exact car I wanted.I felt compelled to rate mendham audi,I purchased my last cpo 08 a6 from them and had a very good experience with them.And let me tell you the service department here is top notch,I have been a auto tech for 30 years so I think Im qualified to rate them excellant.I had a difficult issue with the last car that eventually got resolved,but these guys never gave up, or blew me off.Hard to find service like that today! My hats off to you guys in the service dept,you are the reason I am sticking with the audi brand.Well also I like saurbratten , hefeweissen and good cars.If anyone is looking for top noth service dept. look no further than mendham.Went once to the dealer with the name like the whiskey,let me tell you dont waste your time.The only thing they did correct was to install their licence plate frames on my car.

tebianco

Sep 10, 2012

I did not purchase my Audi A7 from Mendham Audi but I had a very pleasant experience with them. I got a tire blowout near Budd Lake, NJ and needed help getting back on the road. I am from New York and really needed help. I was towed to Mendham for the repair. They treated me as though I was their best customer. Everything was done quickly and professionally. They made a bad experience not so bad and I appreciate it. Thank you again.

cloudz7

Aug 27, 2012

I had a great experience at Audi of Mendham. I worked with Charlie Nelson, and he was very helpful with the purchase of my 2011 A4. He was very open to negotiations and I didn't at all feel pressured, and I am very happy with my purchase from this dealership.

butyman

Jun 9, 2012

My sales woman was very friendly and knowledgeable about the vehicle I purchased. The dealership was quite accommodating. It took more than two weeks to correct a small chip in the windshield, but they did follow through and complete the repair. We'll see what the longer term experience will bring.

hdiamond

Jun 6, 2012

Awesome experience! Very knowledgeable staff and competive pricing. They found the exact car I was looking for and were very flexible with when I took delivery. Would not hesitate to recommend them.

tlagrange

May 24, 2012

The staff at Audi of Bernardsville was very friendly and attentive. They had exactly the car we were looking for and got it for us at a fair price. The salesman we worked with, Danny, helped make sure that the car would work within our budget. Chris, the sales manager,filled out the paperwork quickly so we could be on the road. Since my car was totaled and I was in immediate need of the car, they were able to turn around and get it to me on the next business day. I will go back to Audi of Bernardsville next time I need a car.

Jeff P.

May 13, 2012

I live in PA and work in sales at Toyota dealership near Harrisburg, so it was odd for me to buy and off-brand vehicle as well as out of state. That being said Audi of Mendham had a way better selection than anything remotely close to my house. I didn't want to have to drive 2.5 hours each way just check out a car let alone then have to back another day to pick up, but they had multiple cars I was interested in. Being a car salesman myself I was not looking forward to having to deal with a potential "typical car salesman" that you still find out there working today. I was a little shocked, but totally pleased to find Sal Tsegai. Sal does business the way I perceive my dealer group does , and that's to say that he was very professional, great customer service, and most of all - he was nice. When I told him up front that I was also a car salesman I figured "great he's going to totally treat me unlike a typical customer". The best part was that I felt like I was treated with total respect. I liked that what could have been a pretty painful experience was really easy. I anticipated having to grit my teeth and just barrel through the experience just to get the car I wanted that I couldn't find back home. Thanks to Sal for totally proving me wrong! Coming from someone in the business I hope that means alot.

psteck

May 7, 2012

I'm very pleased with the 2001 S4 that I purchased through Jim Foster. I believe he evaluated the car and recommended it, knowing my automotive needs. Bernardsville's service department has always been courteous and fair, and I'm pleased to use their loaner vehicles. This car now has almost 225,000 miles, and it's still a great car to drive, so I'm quite pleased with my purchase.

nnp007

May 2, 2012

These guys are very courteous and straight to the point, so much that I even referred my uncle to them for a new car. Danny did a great job explaining the features of the car to me. I particularly like this dealership because they are independently owned (I believe they own 2 Audi stores) and not part of a bigger conglomerate like some of the other dealerships in the area, this small business feel results in fantastic personalized service and attention to detail. I have bought cars from some bigger dealerships and while initially you may appreciate it eventually you're just another number and not a person, but not here! I live about 45 minutes to 1 hour from this dealership but will definitely bring my car to them when it comes time for service. Keep it up and please don't sell out to a bigger company/group of car dealers...remain independent!!!

MiniCooperBuyer

May 1, 2012

I found the used car listed on the internet at what seemed like a good price. Calling the dealership, I half expected an explanation as to why the vehicle would cost more. In actuality, Heather promised to get the vehicle from their remote lot, so that it would be ready for me to view later that day. My only disappointment was that there was scarcely any gas in the car for my test drive. The car needed some minor repairs, which the dealership agreed to make. When I picked up the car a week later it was immaculate. It looked much nicer than when they were initially showing it.

Jeffreyshingleton

Apr 23, 2012

Sal did everything he promised during the transaction. I had a mechanical issue with the car shortly after purchase and Sandi agreed to cover all cost. Overall it was a great car buying experience.

jt55555

Apr 7, 2012

I went to Audi of Mendham to look at a pre-owned S8 for $53500. After calling the dealership twice over the past week and talking prices (which included a ridiculously low trade-in for my Range Rover) I said I'd think it over and get back to them. A few days later, the sales person called me and said "we have the car on hold for you, when are you coming to pick it up?". Having never indicated my intention to purchase it without seeing the car I was taken aback by the inherent pressure. I decided to go see the car because I was told that it was an Audi certified product with no accidents and a clean carfax. After driving the car I felt that it was not really what I needed for my every day car (even though the Audi is a great product) but the V10 made me want to run the Carfax anyway to see if it was good. Turns out the car was in an accident at one point in its life and it was not certified. As I drove over an hour to see the car and waited for 40 minutes in the dealership to talk to my sales person (who didn't accompany me on the test-drive) I was very disappointed and feel that this was one of the worst car-buying experiences I've ever had. Needless to say, I'll be keeping my Rover...at least I know where it's been!

kathydao83

Apr 4, 2012

I bought a 2011 A4 last year and I highly recommend this dealership. My sales person Sal is very knowledgeable, accommodating and friendly. He answered all my questions and concerns via phone and email. He was accommodating considering my long hours at work. I am very happy with my purchase.

michelelucas66

Apr 2, 2012

Quality customer service and sales support. Friendly, fair, flexible, accommodating. Service department is great too. This is our second Audi purchase from Audi of Mendham. We switched to them from Paul Miller Audi in Parsippany. We would gladly recommend them to anyone considering an Audi.

jrkolynich

Apr 1, 2012

Would buy from Audi of Mendham again. The selection was good and my new vehicle was immaculately prepared. They followed my wishes to the letter. Staff were very professional. JK

Aklobchar

Apr 1, 2012

This was a great experience. Daniel esteves was straight to the point and didn't waste my time or insult me with an obnoxious price for my vehicle (like parsippany Paul miller). Will use this sales person again.

njyankee602

Mar 26, 2012

Everyone in the dealership is friendly and professional. As soon as you walk into the showroom, you are greeted with a chorus of hellos. Thier knowledge of the vehicles they are selling was excellent. The quality of the used cars they sell are like brand new autos. I would be hardpressed to go somewhere else in the future

nhoffman

Mar 23, 2012

Charles was very helpful in the process of leasing my new vehicle. He was very informative about the service that Audi provides as well as the options available in my A4. When I came to pick up my new car he showed me how to use the navigation, blue tooth, etc.

jason denechaud

Mar 21, 2012

Sal is the perfect salesman for a "car guy" like me. He knows the technical aspects of the Audi lineup, but is also able to break down and compare them to the competition. In addition, I have had a great experience with Anthony in the service dept. These guys are the reason that I will continue to use this dealership.

fgarry

Mar 9, 2012

I have bought 5 Audi's from Audi of Bernardsville. They are a great orginazation. I have bought every car from Jim Foster. Jim is an awesome salesmen and is on of the main reasons I continue to do business with Audi of Bernardsville. You can trust Jim Foster and trust Audi of Bernardsville. They are a pleasure to deal with from sales to service.

ridgeguy107

Mar 7, 2012

I am rating this dealership based upon my overall experience. Sal Tsegai was extremely friendly and professional. He was very knowledgeable about the type of car I was interested in and he did his best to get me what I wanted. I never once felt rushed or pressured. The entire processs was smooth and seamless. I would highly recommend this dealership. Since I have gotten cars here previously, I can also recommend the service department. Again, A++

Lenny Kaye

Mar 7, 2012

I found the staff at Audi/Bernardsville to be helpful and informative, especially Jim Foster, who made the experience of buying my Audi A4 transparent and enlightening. He explained various options, took into account my own driving habits and needs, and answered questions forthrightly. After a year of ownership, I am very pleased with my new car, and the service I receive at this location.

pgca2225

Mar 6, 2012

Bonnie served customer service with a capital "YOU". Bought from out of town, she met me at the train station and I was in and out in under an hour. All paperwork signed, car better than I expected. Absolutely recommend.

mmonteleone

Mar 1, 2012

The sales team at Audi of Bernardsville were very helpful in my decision to purchase an A8. They kept me informed while I waited for my car to be delivered and, in all cases, kept to their delivery promises. In addition, I found them to be very professional and a pleasure to work with during the saled process.

Will G

Feb 29, 2012

After a not so pleasant experience at another Audi dealer very close to my home, I decided to call Audi of Bernardsville to talk about a new A7. Chris Stanzione did a great job, and was VERY transparent in the pricing process (more than at any other dealer I have been to)! He was very honest, and even passed along additional savings to me when my used vehicle payoff figure came in lower than I expected! They had the exact car I wanted and gave me a great price (the other Audi dealer tried to press me into a car that I did not want due to its color and trim pacage). Overall, a great experience...

bnick

Feb 28, 2012

Jim was great to deal with. Very low key and professional. I have recommended a number of family and friends contact him for their purchases.

njchacha

Feb 28, 2012

Jim was delightful to work with . He helped me get the car I wanted. Wish the color charts audi had available were better.Thank you!

joeknicks3

Feb 28, 2012

I was sent an email from Chris, saying that they want my car. They need used cars and they looked at there records and my car is what they are looking for. There are great deals going on now to get me out of my car and into a new car. Please email me back if I am interested. I emailed Chris back and said I am interested. He got back to me and said I should come down and we can talk, I live about 40 minutes away, so I sent him some information and asked if he could not waste anymore of my time and see what he could do. He did get back to me and said that nothing could be done. I only wish that if nothing could be done then don't send me an email saying we want your car. It wastes my time and if I would have driven all the way there it would have wasted my time and gas money. I think that the email should be 100% truthful when sent out and not if you want my car, then do what you have to do get it and stop wasting my time. I love my audi, this is my second audi, but if these emails telling me the great things that this dealership can do for me, doesn't do anything for me except waste my time then I will probably go elsewhere.

markarnold

Feb 28, 2012

Jim Foster and Audi of Mendham were great in helping me to purchase my S5. I recommend that anyone looking for an Audi should contact them.

afcaruso

Feb 28, 2012

Working with Jim was an easy and great experience. The service department is exceptional and they always take great care of me. I would recommend the dealship.

hemeonc

Feb 28, 2012

Audi of Bernardsville both sales and service are professional and reliable. I have leased cars from them for ove 12 years. I will continue to go them first for my auto needs!

rog1342

Feb 28, 2012

I have given Mendham/Bernardsville Audi an excellent rating because they have been more than responsive, to my questions, concerns, and the needs of my A4. Paul Reynolds and his staff run a tight ship which is geared to personal customer service. It is a comfortalbe dealership.

jimscaduto

Feb 28, 2012

I've purchased two A-6's from Jim, and in both cases I feel that he accurately described the car and its capabilities. I consider the price I paid for each car was fair. In the most recent purchase, Jim did an excellent job in locating the car that I wanted; I had a not-so-common request about the exterior/interior color combination. I would not hesitate in purchasing another car from him or recommending him to others.

irfanbora

Feb 28, 2012

Jim is a terrific individual and a very understanding of the customer's needs. Even after seven years since I bought the car from the dealership, he is always willing to help with a service question or any issue relating to the car.

sailcore

Feb 28, 2012

Jim Foster has always been our contact person from day 1, and we couldn't be more satisfied. He takes care of all our issues and then some.

Gail Frey

Feb 28, 2012

I go to the Bernardsville location where I leased my wagon and eventually bought. They consistently do a great job with everything. There's always a car available when I drop mine off for servicing. The loaner is always clean and in condition. I know when I go to pick my car up after it's been serviced, it will be ready when promised and I need not worry about them doing sloppy work. They don't!

Roberta Krumholz

Feb 27, 2012

I have purchased at least 12 Audi cars from this dealership and wouldn't go anywhere else for sales,service and parts. Everyone greets you when you walk in to the showroom. They are courteous, hospitable, knowledgeable, and eager to please. Jim Foster has sold me mostly all my vehicles. His pricing has been fair and the trade-in values have been comparable to what others have offered. Anthony and James in the service department always give me the loaner of my choice on the date and time that I require it. Having the car washed every time for no charge is an added plus. I highly recommend Audi of Bernardsville.

Howieleitch

Feb 27, 2012

I just purchased my 4th car from Audi of Bernardsville, a 2012 A4, so they are obviously doing something right. Chris Stanzione provided me with a great purchase experience as I have come to expect. I was happy with the deal and always know that there will not be any high pressure sales tactics used when working with Chris. I have always been treated with respect and honesty at Audi of Bernardsville, either when purchasing a car or having services performed.

miloum

Feb 27, 2012

We have been buying our Audi cars for over ten years now from Jim Foster and have always been very happy with the whole experience. We love the cars and the very welcoming atmostphere from the dealership. The service department also has been a very positive experience with Anthony alway there ready to help with questions and concerns. We have recommended this dealership many times to family and friends.

j8o1h6n30

Feb 27, 2012

Happy repeat customer. Jim was very helpful and did not try to oversell me or steer me towards an in-stock model. I was able to custom design my preferences and I am very pleased with the vehicle I received.

gregcanose

Feb 27, 2012

I have worked with Beranrdsville Audi for many years and have had only better and better experiences with them as he years go on. Sales and Serice are both great.

docama

Feb 27, 2012

Awesome car dealership - if only all car sales could be this easy! True professionals, no pressure, all about service and making the customer happy. Jim Foster is such a welcome change from all the other car salesmen I've met.

rogerr63

Feb 27, 2012

I find the overall experience at Audi of Bernardsville to be oustanding. Our sales person is knowledgable, attentive and flexible, and there is no pressure.

gwagner7304

Feb 27, 2012

Greg Mills was excellent during entire process. Very knowledgable as to the specifics of the vehicle. Greg was extremely responsive as far as scheduling and finding me vehicle meeting my requiirements.

bond3506

Feb 27, 2012

I worked with Jim Foster. He was very knowledgeable. He worked hard to find the best deal for us. I was happy he was able to provide different options so we could compare them. He was courteous and quick to respond with any questions we had. I gave this rating because I was delighted with the service I received and would use them again.

Melberd

Feb 27, 2012

Jim Foster went above and beyond a "sale" to get me exactly the A4 I wanted. I still love my car and will go back to him again when it's time to purchase another Audi. Service Center was good but I had to take my car back there more than once for the same issues. I thought it could have been handled right the first time. 24hour Service was EXCEPTIONAL. I had to use it a few times and regardless of the time I called them, they were there to help and available.

scmueller

Feb 27, 2012

Jim is the best in the industry. I highly recommend him. The service department is also excellent and provides superior service in a friendly and professional atmosphere.

MissA4

Feb 27, 2012

Helpful and honest.. excellent all around. Even when demand was high and supply was limited, Jim found the black-on-black just for me. I love my A4!

sbarral

Feb 27, 2012

Having purchased BMW's for the previous 10 years my last two purchases have been Audi A8's. The change in loyalty is largely attributed to the salesperson, Jim Foster. His confidence and knowledge with the product made the decision easy and its highly likely my next car will be an Audi as well. I have reccomended Jim to close friends in search for a premium automobile and I sincerely hope they take advantage of my reccomendation.

sjschuman

Feb 27, 2012

We were looking for a CPO 2006 A6, found one at your dealership at the price we wanted to pay, and bought it from Jim who was always helpful and professional. . Eight months later it was totaled when it was hit by a FEDEX truck on the driver side while my wife was driving. She only had minor injuries. We came back to your dealership where Jim found us a CPO 2007 A6 at an even better price. We have always been pleased with our experience at your dealership.

erikbrooks

Feb 27, 2012

They are great. Jim is knowledgeable about the full line of Audis and personable. He never made me feel uncomfortable with the process and allowed me to make a decision on my terms.

rnovack

Feb 27, 2012

Dealt with Jim Foster for years and sold/leased many cars with him.Excellent salesperson, easy to deal with, low pressure and very responsive.The best!

tk500

Feb 27, 2012

Sal is a great salesman, he is very helpful and honest and always accommodating to my hectic schedule. In a world where car dealers can be pushy and aggressive he is a pleasure to work with.

bollike

Feb 27, 2012

I have purchased or leased many vehicles from Bernardsville audi over the years and the experience has always been exceptional. They treat me like a valued recurring customer, offer me the best price upfront with minimal negotiation required and deliver on quality and follow-up service. Their service department is also outstanding. Sal was great to work with and hope I have the opportunity to work with him again in the future.

doug mcleester

Feb 26, 2012

Because I set up an appointment and Sal was not available. He did not take 5 minutes while I waited for 45 to say "excuse me, just a couple of more minutes, have a cup of coffee or let my associate help you". Previous serice experiences were not positive as well. The service team debated me whe I said I had a gas filter problem and then there was a recall for it, tried to make me feel stupid.

Luis Crespo

Feb 26, 2012

Sal Tsegai, a great person and a great salesman combined. He worked great with my budget and was very understanding. Also he is a professional and is extremely educated in the Audi brand, as well as the automotive industry. He is very knowledgeable about; up to date vehicle styling, handling , and overall performance. He is honest and WILL steer you in the correct direction. I'd recommend him along with this Audi dealership to everyone. I Love my Audi.Thanks,Luis Crespo

Lmconover

Feb 26, 2012

I am on my third Audi leased or purchased from Audi of Bernardsville over a ten year period and have never had a negative experience with their Sales or Service staff. I always do my research online before making a purchase and Chris has always met or bettered the price that I had in mind. I'm greeted by name by Anthony when I drop my car off for service and when I call for an appointment I don't have to answer ten questions before they know who I am and what I need. It's always difficult to give them feedback on what could be better....they are that good!

msumeray

Feb 25, 2012

The salesman was very responsive and user-friendly. He quoted a competitive price, and was open to answering questions directly about lease terms etc. I didn't get the impression that he was trying to hide anything in order to inflate the deal. I have sometimes experienced this before at other dealership.

Phylliss1

Feb 25, 2012

I have leased 3 Audi's from Chris - always best price right out of the gate - no games which I very much appreciate. Anthony in Service area is also wonderful.

cstrobeck

Feb 25, 2012

Everyone is very helpful. Reliable in returning calls, answering questions etc. Staff are always pleasant. Prompt.Easy to set up appointments for service. Car is always returned washed and clean.

Ronan317

Feb 25, 2012

This was one of the easiest and most enjoyable car buying experiences of my life. The staff was courteous, knowledgeable and flexible. The service department is all first rate.

Dbaverill

Feb 25, 2012

To arranged the sale over the phone and drove 300 miles to make the trade and pick up my new car. There was a lot of room for dealer dramam and I experienced none. They were great and I got to check out the r8 while I waited for some paperwork.

Minoclanaudi

Feb 25, 2012

I am a repeat buyer at Audi of Bernardsville. They have treated me, my family, and anyone that I have referred with the utmost respect and given them great deals. The service is excellent and they go the extra mile to make us all happy customers. Keep up the good work and I cant wait to see my new A6.

santhan-12

Feb 25, 2012

i had lot of trouble with 2008 audi A6. car stopped three times in the road.first timebattery failed at 18000 miles.the sevise advised me i have to pay for the new batterysecond time cor stopped in the middle of the road.it was fuel injector problem.service people are horrible. they will try to rip you off.beware of the service

tjhergo

Feb 25, 2012

The car was scratched when we picked it up. This was corrected.Next, the car smelled of smoke, not sure it the technician smoked in it or previous owner. They redetailed but it still smelled like smoke. They told me it was in the headliner and to try febreeze (basically tough luck) and did not try to resolve.Expected more features for the car, assumed they were included at that price point(my mistake). Disappointed that the engine burns oil, 1qt per 1200 miles, They said this happens to all the 2.0 engines and Audi would not address. This is very disappointing.At 5 ft 10 the seats don't fit me and the car is very uncomfortable after 30 minutes. Talked to sales rep about swaping for an A6 that was a year older. Had the car less than 4 weeks and the offered me $4K less than the purchase price (not much of a swap). Told me they had to make money (they already did once....) and it cost them $2k to recertify. After, 4 weeks? Don't believe it or the cost to recertify. Will never purchase another Audi and will never purchase from this dealer

Mark S5

Feb 21, 2012

Very nice experience, and in the buying process I met some typically slippery characters with which to compare! I worked with Bonnie and when she was not around her Boss, Mark, helped out. Both of them were very professional and friendly and there was none of the hard-sell tactics or BS that some other places were guilty of.I've bought Audis before and will do again, and will definitely come back to Mendham Audi. I scored 4/5 for the pricing because they didn't give the car away, but truthfully I was happy with the deal I got.I hope the Service Department is just as good.

matheununn

Feb 18, 2012

Both John and Charlie were very helpful, responding all of my inquiries by e-mail and phone if needed. I couldn't be happier with the service I received and would definitely recommend this dealership.

j.mike.hefner

Feb 16, 2012

We identified our target car via a web search. We live in Maryland and found the car we wanted at the Audi of Mendham/Bernardsville, NJ. We spoke with Sal via the phone and decided to make the trip up to purchase the car. When we arrived, there were a few minor things that we wanted addressed. Sal ensured that the items were taken care of promptly. The final outcome was that we were able to find the right car, with the right options at the right price and drove away with a car that we are very happy with. I highly recommend Sal and Audi of Mendham / Bernardsville.

jackruff

Feb 15, 2012

Jim Foster is a very thorough sales person and one of the main reasons I go to Audi of Bernardsville. I have always had excellent service and it is done well and on a timely basis.

Arleneamery

Feb 14, 2012

Bonnie was out of town so Greg started the process with pertinent information and test drives and when Bonnie returned We test drove a few more cars and received comparison quotes. She was very knowledgable, friendly and put no pressureOn us to buy.The buying process was organized and quick which included a complete tutorial on the car.

karlluke

Feb 13, 2012

Bonnie was very helpful in providing all of the information that was requested.The quality of her work and friendliness was excellent.The overall experience could have been rated higher, but was not, due to a discrepancy in providing me with the title at the appropriate time.

mareaadessa

Feb 13, 2012

Great people- they did not try to sell me more than I needed-would recommend them to anyone who wants an Audi. Thanks for a non pressured sales experience!

santilora20

Feb 12, 2012

Bonnie Stelletell has provided a very professional, pleasant, and completely stress-free experience in the purchase of my new Audi A4. Bonnie's efficiency made the process seem effortless. I would purchase future Audis at this dealership and with Bonnie as my representative.

jwod1101

Feb 8, 2012

Outstanding customer service! All questions answered on time and volunteered to conduct service at my convenience. Looking forward to service to be done this coming week.

misano

Feb 8, 2012

I know my marks are all over the place. I purchased the car through eBay. I haggled the price via messages with shipping .. etc. I was very happy with the car, shipping, and overall experience of the car...BUT the car didn't come with an owners manual and triangle. I contacted the eBay seller guy (who I had been dealing with on everything - I just forgot his name as its been a few years) and he said he would send me them right away. Couple of weeks passed and nothing - called him again and he assured me this time he would get those out to me....years have passed. Yes this left a very bad taste in my mouth as he said twice he would but never did. I would NOT buy from Audi of Mendham again nor refer anyone I know to them.

ronsidhu

Feb 8, 2012

Besides having one of the best sales experiences at Audi Of Mendham, Bonnie did an excellent walkthrough of the car features. She was very professional and patiently spent almost 2 hours with me answering all my questions.

scbrodhead1

Feb 8, 2012

I really liked that I was able to take a long test drive alone. Also, that all financing and negotiations took place with one person. I wasn't moved around from one person to another. Extremely easy to do business with.

amsmith930

Feb 6, 2012

Having bought my wife's 1993 Audi 100S from Bernardsville Audi and her 2001 A6 from Audi of Mendham, when I was in the market for a 2-seat roadster in 2005, it was clear to me, based on my experience with Audis that I would by a TT roadster from Audi of Mendham (I live in Chester, NJ). My sales experience when buying the TT (a special order silver with Baseball Optic interior)was excellent, and ever since, my service experiences with Eric, Diego and the whole service department has also been excellent. Because of my happy experiences with Audi autos and the Audi of Mendham dealership, I have sent friends and relatives to Audi of Mendham.

audimendham

Feb 6, 2012

In 2011 I was in the market for a certified Audi a4 3.2 liter quattro. For 3 months I searched auctions, on-line ads and dealerships. Audi of Mendham had the best value and treated me with respect, fairness and honesty. I would truly recommend them if you are considering a certified purchase. When I was contacted by the auction house as to why I didn't use them I explained the deal I got at Audi of Mendham and even they were impressed.

sbwalker

Feb 6, 2012

Bonnie, my sales person, went above and beyond in making sure that I bought the car that I wanted at a great price. It is a pleasure working with her and with Menham Audi. We have leased several cars from them in the past and come back because of the excellent service.

jsmith

Feb 6, 2012

I liked the first 3 year lease so much I signed up for a new one. The car speaks for itself. The location and ambience of the dealership are fantastic. Bonnie was extremely helpful and made the transition go as smoothly as possible. great experience.

Roberta Krumholz

Feb 6, 2012

This is now about our 11th-12th Audi and all have been purchased from the Bernardsville dealership. I have always counted on Jim Foster, Anthony and James to give me excellent quality, service and pricing.I would highly recommend them, and have, to all my friends and family members.

Delloiacovo

Feb 6, 2012

People are friendly, helpful and seem honest. They also to do good work. Service waiting area is very comfortable and the coffee is good. I like that they wash your car as well.

CJ Duffy

Feb 6, 2012

I've been dealing with Audi Of Mendham since I bot my 1st Audi in 2004. Last summer I strayed and went to another Audi dealership in Englewood, NJ. I will never make that mistake again. Going back to Audi of Mendham felt like going home after a bad trip. Eric Kempf and the service team did an amazing job getting my car to the point where I felt confident driving it again. They explained the issues I was having with my car very clearly and address each one of them w/ perfection. I have to drive an hour just to get to Audi of Mendham from my home, but it is well worth the trip. I consistently have a positive client experience. Eric was great at communicating with me during my service, and wasn't satisfied until the car was perfect. I can't say enough good things about Eric and the service team. From the minute I walk in the door, until I leave with my car, Audi of Mendham is a 1st class operation. The dealership should be an example to Town Audi of Englewood,NJ and Town&Country Audi in Greenwhich, CT of how to run an operation and how to treat it's clients. Well done!

gregknoll

Feb 5, 2012

I've been dealing with Audi of Bernardsville for 15 yrs and rate them as best in class! I've bought/leased 9 vehicles during this period and they've offered outstanding service, fair pricing, and excellent followup communciation to me as a loyal customer. I would recommend them to anyone interested in making their car ownership experience truly outstanding.

Jnason329

Feb 5, 2012

I have a friend who knew the overall GM at the Mendam/Basking Ridge Audi dealership and Audi was on my shopping list along with the other German automakers. Greg was a no-nonsense guy explaining what the car could do and what he could do. He took care of me and i have been in my A6 for two years now...when the lease come up in 12ish months, I'll seek out Mr. Mills and we'll start again.

jspendo

Feb 5, 2012

I was referred by a friend who highly recommended Bonnie at Audi of Mendham. Bonnie did a fantastic job locating the vehicle I wanted and getting it to me in the timeframe I needed. This was a one of the best car purchase experiences. I will certainly be getting more vehicles from Bonnie at Audi of Mendham.

jprice76

Feb 5, 2012

I gave a perfect score because I purchased my RS4 in '08 and I've had it serviced here every since, there's no reason to go anywhere else because the service has always been excellent, and the the Bernardsville team is great.

Wiredoc

Feb 5, 2012

Have never had a bad experience at Audi of Mendham. Bonnie has sold me and my family six cars thru the years. The service has always been prompt and thorough. We no longer shop for cars, we call Bonnie

len martino

Feb 5, 2012

great atmosphere,sales and service friendly,always looking to accomadate customer.i have enjoyed meeting with bonnie in new sales,and have a comfort level in working with eric and diego in service.linda has always been professional when answering the phone

marielsa

Feb 5, 2012

Very professional and knowledgable salesperson Lauren, great atmosphere at dealership as whole, pleasant A+ experience with service department as well. Highly recommend this dealership for sales and service!

docmark

Feb 5, 2012

It is always a pleasure to deal with responsive, knowlegeable, and extremely courteous and caring staff in both sales and service. They are always professional!

jonathan595959

Feb 5, 2012

Service has been amazing there. Ted and Diego have been very helpful and take care of my needs for both my a4 and a5. They actually treat we special as for example I don't want my car parked near others as it could get scratched when others open their doors............they are great. Service as been spot on..................

AudiMalc

Feb 5, 2012

Ive had a great experince with the team of Audi of Mendham. They will be my first stop when I look to purchase my next Audi.

jrabo

Feb 5, 2012

I had some difficulties with getting a good rate on my purchase. Charles was able to find a rate that satisfied my needs. Charles was fully informed about the q7 and was able to identify my needs.

dkoncelik

Feb 4, 2012

Bonnie was very helpful and worked very hard to get me the car I wanted.She had to order what I wanted. She kept me informed at all times about where the car was and even somehow got it here earlier than expected. I have had it in for service twice and every one in the severice department was helpful and freindly. This is not the closest dealer to me but it is worth the trip for the Quiality of sevice I get

bbcbuckeye

Feb 4, 2012

Time and Time again Audi of Mendham steps up and takes care of anything that is needed on my TT during the maintenance visits. Their the reason I am getting into another Audi next year! Thanks

tarakamm

Feb 4, 2012

I have been waiting for my promised spare key for well over a year. I call and ask where it is and am always told its being ordered. Total bull. Wouldnt go back to a dealership that cant keep thei word.

duchesse2k

Feb 4, 2012

Audi Mendham /Bernardsville was helpful responsive and service oriented They advertised the Allroad on eBay and it had all the criteria we were looking for. We filled out a quick form - gave a deposit and we saw the car within the week They were helpful about optimizing our warranties and later very helpful when there was a catalytic converter issue. The only thing I didn't love was that the speakers had sounded like one was blown and they weren't going to take off the door panel and address it. There Were some stuck cup holders and ashtray as well as a missing plate and they didn't offer to remediate those either. The price was on the high side and even tho it was too old to qualify for CPO I would have appreciated if they took two minutes to Adress the small thing that really needed to be tweaked. All in all I was impressed on the whole and would recommend them to my new jersey friends with one having made a purchase. I would buy from them again

sweeks68

Feb 4, 2012

Greg Mills was extremely friendly and sensitive to our needs. I will gladly puchase my next Audi from this dealership when I"m ready. S. Weeks

PeteTulin

Feb 4, 2012

I had a great experience at Audi of Mendham. I walked in without an appointment, but Bonnie was able to arrange for a test drive of an A5 and provide all of the information I needed about the A5 and A4. When I came back a couple of weeks later, she was able to walk me through the financing, and we found an A4 on the lot with exactly the combination of options I was looking for. The whole thing was very pleasant and easy, and the car is awesome. If you're thinking of buying an Audi, take a trip to Audi of Mendham.

Aknorek

Feb 4, 2012

We have never had such a great experience as we did at Audi of Mendham! Greg Mills is great and we highly recommend him. Thanks again! And of course we love our Audi!

jvp9286

Feb 4, 2012

My experience at Audi of Mendham was top notch to say the least. Bonnie was terrific to work with and was very helpful in getting me the exact Q5 that I wanted. The Q5 itself was a wonderful truck that absolutely blows away all of the competition in its class. While there were a couple of issues with the vehicle during the lease, the dealership took of them very quickly and always had me covered with a loaner car. All in all, this was a very positive experience and would have no reservation about recommending Audi of Mendham. I'm looking forward to picking out my next Audi in the near future.

Lady Carole

Feb 4, 2012

I thank Larry Forno for introducing me to Mendham Audi. I ultimately bought a car from Bonnie and the process went thru without a glitch. I absolutely LOVE my Audi and would drive no other car. So when I'm ready for another car; I'll definately go back to Mendham Audi.

carlasardeira

Feb 4, 2012

Bonnie answered all of my questions with ease and made my choice to lease an Audi easy. My disappointment in the end was with the car itself. I had no confidence in buying it given my experience of trouble with the car throughout the 3 year lease.When I completed my lease, Bonnie listened attentively to my concerns and left me with a positive attitude in reference to the commitment Audi has to its customers. I know in the near future I will lease/purchase an Audi once again.My personal experience with the Medham dealership was Bonnie, and our interactions were always professional and friendly.Thank you.

Jfountain179

Feb 4, 2012

I was in the market for a used Audi Q5 and was not looking to purchase new. But there are not a lot of used Q5 out there that are certified preowned and in the condition with the packages that I was looking for. So this dealership and my agent Lauren Saccone worked with me on a new car to get me in the range where my budget needed to be. They were very professional and honest with all the paperwork. I would definitely refer my friends and recommend this dealership for purchase of a new or preowned Audi. We are very please with our new car, thank you!

hplmw

Feb 4, 2012

Bought used A8 at a good price and had no problems.Have since contacted sales person again about the sale of a new car, and got little or no interest. Have since bought new A7 at another dealer.

mikemac10

Feb 4, 2012

This dealer listed an demo A4 online that I was interested in and my first visit went well. I test drove the car and proceeded to start the paperwork for the purchase. The was a chip in the windshield and they promised to replace the windshield which they did but it would take a week to do it. I agreed to wait but did not get a satisfactory answer as to why that had not been taken care of before since the car was listed as certified preowned. They called me two days later and said they could not sell it as a certified preowned car because it had cosmetic body work done on it and it would take to long to resolve that item on the CarFax report. I should have walked away then but we negotiated the price again and I went ahead with the purchase. When I went to pick the car up I was very displeased with Greg because he made a very disparaging remark about the car my girlfriend was driving. Apparently, Greg does not think a Honda is a prestigious enough car to be seen in the lot next to his precious Audi's. I will never buy another car from this dealer.

anne barilli

Feb 4, 2012

when i brought my car for service on 11/18 someone changed most of my settings i.e. radio, lights, etc. they sholud have been reset before I left for home. it made for a very unpleasent ride home. Anne Barilli

Edlor

Feb 4, 2012

The best car place that I have visited ,great service and very friendly staff I can't wait to come back and get another vehicle

Andrich

Feb 4, 2012

Took the time to take a good test drive to fully understand the car I am buying.Explained the key features of the car well.Showed flexibility towards closing a deal.

dcarides

Feb 4, 2012

I have a 2004 A4 and have always had a good experience when calling Service for maintenance work or something unexpected. They're always helpful w/any general car questions I have and are very thorough in explaining the problem and what's involved in repairing.

damp

Jan 30, 2012

Was a pleasurable experience working with Sal (Tsegai). He provided and did exactly what he said he would in a straightforward and honest manner...Damp Interactive, Inc.

bolts75

Jan 18, 2012

Sal was very professional. I did not feel pushed or rushed during the sales process. He let me know my options, what incentives were available and let me arrive at my own decision. He is very knowledgable on the details and features of the cars as well as similar competive models.

TedKulp

Jan 11, 2012

Chris was a pleasure to work with from beginning to end with great follow up since. Leased 2012 A6 and one of the best dealership experiences I've had. I would recommend Audi of Mendham and ask for Chris to anyone looking at Audi.

tgandy

Jan 8, 2012

Great service and support! I worked with them to purchase a 2012 A6 and the entire process was great. would highly recommend doing business with Sal and Audi of Bernardsville.

kissesxo11

Jan 7, 2012

I was looking for a nice used Audi so I chose to go to Audi of Bernardsville. I talked to Sal Tsegai and told him what my budget was and what model car I was looking for and, within a day or two he had found the exact car that I wanted. I was so amazed at how Sal had helped me choose a car and how he informed me about the car. After I bought the car Sal had found for me there was some regular maintence (brakes) that needed to be done, I went to the service area. I talked with a very nice service man named Anthony Ruggiero, and he was so kind and told me what needed to be done to complete the maintence and my car was done within an hour. I had a wonderful expirence at Audi of Bernardsville and I have gone back because of my good expirence, and I would reccomend this dealer.

kens76

Jan 6, 2012

Chris is extremely knowledgeable and is really easy to work with. I'm on my second lease with Chris at Bernardsville Audi and both times the process was extremely smooth. I knew what car I wanted so I was able to negotiate everything over the phone. The day I picked up my new car I was able to return my old one and pick up my new one in under 30 minutes. I was amazed. I highly recommend Chris and the entire team - from the sales process to the service appointments in between you won't be disappointed.

scottrrrrr

Jan 5, 2012

I had an excellent purchase experience; Chris knew product inside and out and was treated in a most professional manner. Dealership is well managed as evident by the way it handles customers. Follow up on sale was great.

baaron

Jan 5, 2012

Knowledgeable team selling an excellent product. Helpful not only before sale but post-sale also, in answering questions and providing follow-up. Very satisfied customer.

vgirijav

Jan 5, 2012

I called the dealership looking for a very specifically featured new car that many other dealerships told me was unavailable. They not only found the car that I was looking for but gave me a very competitive price. Working with sales agent Dan Esteves was a pleasure. He always returned phone calls in a timely manner and helped in every possible way to make sure that I got the car I wanted. I have used the service department once and found them to finish the work in a timely fashion and they provided me a similar loaner car for the day.

eks1111

Jul 17, 2011

I actually landed in the Mendham showroom by "accident" as I was out and about and passed it. It is not the closest dealership to my house. Now I'm glad I went past it that day. Greg was very welcoming and explained a lot about Audi's. I was looking at 2011's A4, A5 and A6. He even told me I could save quite a bit a money by buying a 2010 A6 that he was in the process of receiving. Low milage, great features, etc. I signed the deal. Unfortunately, several days later I saw the 2012 Audi A6 and fell in love with it. Greg worked with me to void the purchase agreement on the 2010 and we proceeded with the 2012. No hassles, no issues. I picked up the 2012 yesterday. It is great!! Greg was very helpful and explained many of the features. He also volunteered his time down the road if I need additional help on some of the many features on this rocket.

bebolish

Jun 8, 2011

Recently, I traded my company's 2010 Audi S5 for a larger A7. The dealer approached me after seeing the advertizing on Auto Trader /Mota/Ebay Motors. They offered to purchase the S5, however we negotiated a trade-in since I needed a larger company car. The reason for the trade-in is that I take clients out and need a proper rear seat. Thus, we negotiated the trade-in; fairly quickly over the phone. The dealer dealt very professionally and expeditiously with the transaction. Especially, I was content with how Charles Nelson handled the business side of it. Brian, Charles's manager was very helpful when Charles was off on Tuesday. I loved dealing with Charles and will use him in the future again.My only dissatisfaction (however, this is very typical for dealers at large) is that once I arrived to pick up the new car, the dealer "tricked me" on re-negotiating the price for the trade-in. They "pulled out" the gimmick that the car "did not have an Audi Drive select" as an option - the only option that the car did not have, when clearly my on-line ad stated the entire package and all built-in options. Nowhere in the ad was it mentioned that the vehicle has the Audi drive select; not do the dealer need to claim lack of knowledge since the VIN is available (as well as the report) and by entering the VIN in any computer; one would find all options for that vehicle. Either way, the dealer successfully negotiated the price down for my trade another $1,000 dollars. Regardless, I am very happy with the new car. I am glad that things worked out and highly recommend this dealer.Beware - Audi dealers always push their customers to buy the Audi service plan emphasizing the long-term savings. In my opinion, this is just another gimmick. Mainly for 2 reasons:1) when one spends this kind of money for a brand - the brand must provide them with a complimentary maintenance at least for the term of the warranty. Audi, look at BMW and Mercedes; None of them charges for maintenance!2)the long-term viability or "time-value of money" is very low if you pay it on the credit card and must pay interest on that payment. It is a $850 dollar investment that you made in addition to the $60 grand you just spent that day! I mean... AUDI, please - give us a break!

Caseyvision

May 24, 2011

Concerns (Audi reliability): We have owned the certified used 2008 Audi for less than 45 days and it has been in for sevice three different times. The Mendham service department has been very responsive, even picking the car up from our home when the battery died two days after bringing the car home (they needed to jump start it for test ride). My mistake, I should have required a new battery at purchase but given the pre-certified nature I trusted that they would rectify the problem, which they did. Second visit was our belief there was a wheel bearing issue. Service told us that it is attributed to cupped tire noise. I guess we'll see. Now the check engine light is on. The Mendham Service Deptartment has been responsive but I am losing faith in the pre-certification process.

sb08902

Mar 26, 2011

We went to take a look at a CPO Audi A6 yesterday and the sales rep Lauren was very helpful. However, after test driving the one we had looked online we didn't like it. She was trying to help us look for another vehicle from their inventory but Greg jumped into the conversation and literally told us to "get lost". Per Greg, "we cant let our customers drive 10 different cars". We weren't requesting to drive any cars at that time. Greg was visibly agitated with us for not buying the first car we looked at. If I am buying any car, I will not buy it without test driving it. He asked us to look "online" and come back with "one" car we "will" buy. Besides being rude and impolite, I felt that the behavior was very unprofessional. Not a very good Audi buying experience.

jloes

Oct 29, 2010

First audi (A4) I've owned. I like the car. But will NEVER buy another Audi again, and especially NOT from Bernardsville Audi - because the service is terrible. I can't list the many issues and fights I've had with this service department. Except wiil tell you about this last one - After several calls about the fact that my Audi with 20K miles requires oil every 2,000 miles, they said to bring it in. I bring in, and they tell me now this is normal....he goes on to explain how they would have to figure out if something is wrong - which requires repeated trips to them, and if it requires oil every 1500 miles, well thats within spec so nothing they can do about it. So I left. Why, in the 3 phone calls didn't someone tell me that?I then ask him to check shimmering on the right front side after driving >65mi/hr, and he says it will cost me $75 to rebalance/rotate the tires. The tire place on my corner charges $15. "Well, nothing I can do". This is completely characteristic of the 4+ times I've been to this service department. NO way will I buy another car from them.

rajgn

Oct 13, 2010

We agreed on a price of a lease including all terms. Salesman completed the purchase order with all relevant details. Credit was approved and I put $1000 towards deposit to hold my car. One fine evening decided to pick up my car. During the inspection I noticed the odometer reading of 425 miles (incredibly, my purchase order showed 12 miles). Then he goes on to say - oh, we wanted to discuss with you...blah blah and says he'd no idea until that evening because they got that car from their other location. Voided the deal and got the hell out of there. That is misrepresentation or simply fraud.

rf.lein

Aug 14, 2010

Leased my 2nd Audi from Greg in Mendham and the experience was as easy as the first. Greg goes out of his way to make you comfortable and make sure you know what you're getting. I'll go back when our leases are up. I originally went there because it was convenient but the service is great.

pkingsly

Jan 4, 2010

I have a 2008 Q7. I had purchased from Audi of Mendham. The issues evolve around improper mounting of tires and improper balancing of tires. I had to bring vehicle back 5 times before they finally were able to perform a " different" balancing procedure. What a bunch of BS.Now I have an incessant squeeling noise from the front brake pads. I took care into dealership for service and I do not according to them need new brake pads or rotors. The sound is according to them "common" because they do not use asbestos in the pads anymore, so it is metal on metal that is causing the sound. I spoke at length to service manager who gave me Audi pamplet explaining how this does occur and there is really not more they can do except to go to a vacant parking lot and go in reverse and stop your brakes quickly, this is meant to dislodge the metallic pieces which built up on the pads. Well guess what, this worked for all of three minutes. I can't be the onlyQ7 Owner experiencing this problem. They njust hope you go away and don't bother them any more cause they did all they can do and we gave you a pamplet, what more do you want? How about solving the brake squeeling problem?

nigelsto

Nov 9, 2009

I've had some pretty miserable experiences at this dealership. I can't outline all of them here, that would take too long. In short, I will say that this dealership does not honor its commitments. You will see from the thread of different reviews on this website that for some reason there is a culture of not honoring commitments at Audi of Bernardsville. They seem to make promises at the time of sale, but once the paperwork is signed they do not follow-through. Whether it's something as simple as floor mats or in my case touch up paint, poor service experience, and not honoring their commitment (of providing loaner cars regardless of if you purchased your car from their particular dealership).The bottom line is this dealership does not represent the Audi Brand well. If anything, it degrades the Audi Brand.

amalana

Jul 28, 2009

I checked out a CPO audi at this dealership, worked with Steve Brown. He was quite friendly, to the point, and without in any way pressuring one, provided all the details to help one make a decision. Took time to introduce me to the detailer and shop persons (it being a CPO etc) to show how much work shall be done on the car (I had questions about some scuffs etc.) No typical questions such as 'what can I do to make you buy this car today' type. The price we agreed upon was pretty fair, with some extras thrown in. However, while I was sitting on it for a couple of days, someone else landed up and bought the car! I was after a particular trim, so guess I shall keep looking. Don't have any experience with service etc at this dealer ( Went to the bernardsville location), but sales was a great experience. Does not have even a trace of smugness or attitude I have seen in other dealership, and CPO buyers are treated exactly the same as new car buyers.I see others have had some negative experiences. However, this was my experience. I am not sure what happened to the review I had posted earlier, so I am posting this again.

kablaam

Mar 9, 2009

Purchased a CPO A6 approximately 1 year ago from this dealership. Being my first Audi, I was excited, but a bit reluctant due to all of the horror stories I've heard. Sales person assured me that the CPO warranty was rock solid and that I was getting a great car. I made the plunge....the car did not have any mats in it so he wrote up a "we owe you" and told me I would have them in a couple of days. A couple of weeks later, no call, so I called in and he stated that he was still looking for them, please be patient. 3 months passed, no call, I physically go into the dealership and the sales person, looking agitated and disgruntled, says "I have people looking for your mats, do you think I have the time to keep up with what they are doing?", of course with a smile.If they can't deal with the little things, it truly makes me wonder if they can address major issues. All-in-all, my apprehension for purchasing an Audi were solidified with the performance of this vehicle(which was apparently meticulously inspected) and the treatment post-sale. It gets better....Service is even worse....while I do give kudos to the service advisers who were very patient and understanding...though I personally think the dealership's policies are so out of touch with reality, it is borderline criminal. One of the many issues I had was with a loud noise coming from the engine, lasting 10-15 seconds after startup. Tech's physically reproduced the noise but because it did not trip a computer fault, they could not fix the problem. Sounds absurd, but true. Their answer to me was, "let the part fail, then we'll fix it". 65mph on a freeway, an engine part fails, sounds safe to me.I think their policy is to frustrate you to the point where you'll just move on and forget about them, they do already have your money don't they?

leftydog

Jun 17, 2008

Absolute nightmare.1. Purchased certified used 2004 a6 avant 3.0 last august. took car home and discovered that the left blinker was barely visible during day when turning, there was a large 1" dent above the window in the tailgate that I missed when I looked at the car the previous day, and the wood paneling on the driver door and ashtray had 2 large cracks.i bought the car with 48, 600 miles and after calling them up in 3 days to report the blinker problem, they asked me how many miles were on the car, i told them 49,200 and they said that i needed to bring it in before 50,0000 mi or it would not be covered by the new car warranty and i would have to pay a deductible under the certified pre owned. so back 35miles to the dealer I went and got a shitty 2002 a4 since they did not have any a6 loaners. the repair was made properly but should have been found during there 150 point certified preowned checklist (which is also total crap)the dent and cracks they would not repair unless I paid for it. so I decided to live with them2. car hit large rock in middle of i-80 2nd lane which destroyed transmission completely but did very little damage to anything else. Since the tranny was smushed they could not return it to an audi rebuilder for replacement (no one takes a part unless there is a core returned), so I had to wait 2 weeks for a replacement remanufactured tranny to come from Germany.3. dealership charged state farm $10,000 for transmission and told state farm it would be new. Tech at mendham told me that the case is old and all the parts are new inside. called another audi dealer and they said "yeah right"...there are no more new 2004 transmissions. you are getting a rebilt one.4. called state farm, told them about fraud, etc, called audi of mendham informed them of fraud practice. Service manager became irate, said i had no right to accuse them of fraud and that they would refuse to repair the car.called state farm and NJ dept of insurance describing fraud, adjuster was sent to mendham and the cost of the transmission was dropped by 3k. State farm said car would be fixed in 2-3 days.5. after 3 days called audi, car is ready. 2.5 weeks after accident. picked it up drove home6. leaking tranny fluid, back to audi7. tightened high pressure hose, said everything is fine,drove home8. leaking less tranny fluid.9. back to audi, waiting for another replacement part, 5 days now....gave me another old 2002 shitty loaner which runs worse than a ford taurus10. cant wait to get this car back to trade it in for a japanese car11. lesson learned. never by luxury car unless you have a jap car to use when they go bad, and have a fat wallet at $125 hr for repairs.

SJones1

Jan 13, 2008

SO many problems with them both on sale and service. SALE: wife went in, we were considering buying both an A8L & Allroad. Had a freind who was personal friends with owner of Newtown Porsche & Audi, gave me very favorable prices for both cars even though I told him I live in Mendham and it was too easy for me to buy there. TOld wife to stop by and check out Allroad, saleman told her if we were going to buy at another delaer and try to have it serviced at Mendham we would be "last to be taken care of" on service. Told manager I wasn't impressed, he said he would have his best salesperson (Bonnie) handle my sale. Told her I wasn't interested in car sales dance, had my price and if they matched it was theirs. Jerked me around for 2 weeks, suggetsed i look at year old demo which she claimed had 5k miles (actually 18,000), offered it to me for $5,000 more than I price had for new. Eventually matched price, told me car had Navigation which it didn't. Manager said he would make up for mistake by selling me snow tires on alloy rims for $1,000.00 which I said was unbelieveable; told me to call parts dept. When I called parts manager told me I was crazy, would sell to me for $2,500.00. I told him no thanks, and have a nice day, went to Eurotire and got for $1,600.00. Service had plenty of nightmares, family memeber had friend who worked in sister agency (Bernardsville) and told him Mendham guys were crooks. Just had service, small coolant leak that needed to be fixed, have been loosing coolant since they repaired thermostat 1 year ago. Service contact left message on office voice mail sayiong service was complete and never called with estimate (hoped it was minor so no need); called to pick up and was told no way, needed alot of work, claimed it was housing between pump and oil cooler, only $200 part but 10 hours service. May be true but have no trust in them any longer. Then said neede new brake pads, OK'd that, but called next mornign and claimed brake calipers siezed and needed new. Never call me to let me know what's up, supposed to call me when car was finished before weekend. I called, service contact asked if I had special lug nuuts for snow tires (were in bag in trunk next to tires), told him yes, he said they used wrong ones. Supposed to swap and call me right back, never called me back, and left for weekend and I had no car. Won't be using them again.

dnamama

Jan 5, 2008

We bought a CPO A8L today in NY State and live blocks (within walking distance) of the Bernardsville dealer. We wanted to give them the business and scheduled time with a salesman on 12/22. Told him exactly what we wanted, what we would pay for an A8L that they had on their off- site lot (which we test drove), gave color and specs for car we'd like to have if that was not an acceptable deal to them. WE NEVER HEARD FROM HIM AFTER THAT. Granted...the holidays came and went. But in two weeks, we certainly expected SOME hunger and a call back at least. Instead, we did our own internet searches, were underwhelmed with callbacks at various places and found what we wanted 80+ miles away in NY. Hassle-free deal. Really pitiful situation in B'ville. We will even take our car elsewhere for servicing...probably to where we bought it!

AudiOwnerA4

Dec 27, 2007

We purchased our A4 a couple years ago. Ever since, we have been telling them that there is a some sort of a noise that emits when the gears change especially from 4 to 5 and 5 to 6 but they refuse to acknowldge the problem. Everytime we try and schedule appointments they have been most uncourteous to us. Also regarding the initial purchase we later on realised that they had also overcharged us. We would have got a much better deal at another AUDI dealership. Deeply upset with my choice of dealership, wish I had read some reviews on the dealership as well !! Will not recommend them for service parts or sales.

NayanaGadkari

Dec 27, 2007

X

ddgemstone

Jan 15, 2007

my wife's A6 went in for a routine servicing and a minor complaint about the alignment. when she went to pick the car up, she got a bill for 2500 for a whole host of work never discussed with her nor approved. i then spoke with service manager who said that mostly they deal with housewives who do not have the time nor interest in discussing the problems and just want things taken care of... that was his excuse for billing 2500 of work with no discussion with us as to whether it was necessary and appropriate. sold the car and never dealt with that dealer again.

S4to Deal

May 31, 2006

I thought I would offer a heads-up to prospective buyers out there that the Mendham/Benardsville dealership was unprofessional, incompetent and dishonest through my purchase of a CPO S4. It got to the point that the national sales director had become involved in order to twist their arm hard enough to at least get them to correct SOME of the problems I had. Briefly, the vehicle did not receive the CPO inspection and there were numerous broken/missing parts and functions. They did not prep the vehicle properly, have it ready on time, nor even fill it with gas and lied about much of this to try to escape responsibility.I am writing purely becuase if there are no consequences to such failings, lousey businesses continue to abuse clients. Thank you.

innov8cs

Apr 10, 2005

Buying the car was no problem. And even while under lease they usually took care of me. Then after all of the ignition coil problems, and the environmental controls clogging, and the oil pump failing at only 35k, the second oil pump goes at 60k. They have the nerve to tell me it's not covered despite the increased length of the warranty. And once again "call Audi of America". That's a standard line of "we don't care any more, get lost". They had the gall to ask me if I had receipts for oil changes when the dealer did them all and they had the records in front of them. Pete said he wouldn't even contact his Audi rep to see what they can do. And they expect to continue to sell cars? I went in during a busy time when everyone was picking up their cars and told them I was taking it to another dealer. They asked me if Pete hadn't resolved it, I told them Pete *was* the reason I was taking it elsewhere.<br><br>Meanwhile, behind the scenes I was talking to some of the guys in the back. They've done over 40 oil pump repairs. At just one dealer. Think about that - even if they're a little over the average (and a quick question at another dealer says they're not), that's a good 5000 oil pump failures in the US alone. At $1,000 a piece, Audi owners are looking at $5million. Bad car. Bad. Even worse management and dealers.<br><br>