Used Cars for Sale at Audi of Tysons Corner in Vienna, VA

Jessica Harrison

May 18, 2016

My completely paid off Volvo SUV was totaled in an accident and I was pressed for time as my insurance only covered my rental for a week and a half. I did not anticipate the purchasing process at all and didnt want to make a rash decision because of rental car costs. Because I had been eyeing an Audi, my friends who have been loyal Audi customers introduced me to Omid Azizaldin, Brand Specialist via email. Omid and I exchanged several emails before meeting explaining the difference between the model options, etc. Upon meeting Omid, it felt as if he had been a longtime friend, offering me water, etc. After test driving, he sat down with me and weeded out all options even calculating the miles I drive to DC every day for work and how much money/sanity I would save by taking the metro or bus (even if it was 3 days a week). He actually suggested that I try taking the metro and bus before making a decision on whether to lease or buy. I am not one for public transportation but I took his advice and left without purchasing a vehicle. Over the next two days, he continued to help me weigh out the pros and cons of leasing and buying. Omid even received a call from my brother who was making sure that I was indeed getting a good deal. It was legit and hard to come by. Omids approach is quite relaxed and there was no pressure from him. The man has patience! He found a way to make the sale work in my favor and I couldnt have asked for more than that. I left with a brand new shiny white Q5 with a Congratulations Jess! note from Omid hanging on my rear view mirror - little touches like that go a long way. I am extremely satisfied with my Audi buying experience and it is completely because of Omid. I look forward to referring perspective Audi buyers to Omid Azizaldin and Audi Tysons Corner.

TravisH

Feb 17, 2016

Art Platonov, Roma Emelev and the entire Tysons Corner Audi team made my buying experience very pleasant, quick and proficient. Art is extremely responsive in answering any follow up calls. He even responds on his day off. I could not be happier with my A8 and my experience with the Audi Tysons Corner team.

Cstickley

Feb 10, 2016

My boyfriend and I swung by here 30 minutes before their closing time to take a look at a pre-owned Mini Cooper they happened to have as a trade in. Though it was late(and freezing outside!) the staff was beyond welcoming, positive and helpful. It was by far the most positive customer service experience I had at a dealership. Our "Audi Specialist" was Alberto Meer and he was everything & more I could have hoped for, he was helpful, knowledgeable & just all around fun to work with... Even though we kept him (along with his Sales Manager & Finance guy) at work well after closing time finalizing our deal no one once seemed bothered or in a rush to leave and everyone was super GREAT!!! I can't thank all of them enough for their help, and FANTASTIC customer service.

Rob

Feb 7, 2016

Bought a certified pre-owned Audi A5 Premium Plus at Audi of Tysons Corner and service was truly exceptional! Al Meer, my sales associate, was patient, professional and informative. New to Audi cars, Al led me on a tour of the dealership, discussed model features, and provided me a thorough overview of the Audi line. Now after a week of driving my car, I know I made the right choice. I'm an extremely satisfied customer and if you're in the market for a previously owned car, go to the Tysons dealership and ask for Al.

S7 Customer

Dec 14, 2015

In the last several weeks I have purchased a fairly pricey new Audi for myself and a good quality smaller Audi for a teenage son. I felt the dealership and the sales personnel (George, Michael and Art) were patient, careful and very professional in their dealings with me. The finance department was similarly professional. Both transactions were accomplished

Marina694

Nov 21, 2015

Today I had exceptionally good customer service experience from sale representative Art Platonov. He invested his time to show us different cars, explaining cars features and much more. I was very lucky that I got in a good hands with knowledgeable person with great personality. I highly recommending him once you visit Audi at Tysons corner.

Smoke Dogg

Oct 20, 2015

Saw a Q7 on there site and was eager to see what it was like based on the price they were advertising. Went down to the dealership just before close on a Sunday evening. I had a bad experience with a recent purchase of a Q7 at another dealership that was returned, so I didn't know what to expect. I was greeted by a the lady that had scheduled me an appointment since they are busy. She told me Sunny would be my salesman. So far so good starting off with a man named Sunny. What could go wrong :)He was very articulate with explaining the status of the vehicle and said it was a recent trade in that happened a few days ago. So they car did look like it was just traded in but he assured me that the next time I see it, the car will be detailed.We took it on a test drive and it drove beautifully. Checked over everything and everything was functioning like it should. We got back and I informed him that I was very interested in this vehicle and he said he would start the process of getting it inspected and cleaned up. He stayed in constant contact with status updates which was very positive. He was honest in saying many people are looking at this vehicle because of the price so don't wait too long on deciding. I told him that I would be back in the same week after everything checked out. They did find somethings that needed to be addressed in order to pass inspection. They made all necessary repairs which meant they stand behind the vehicles they sale and didn't push that cost onto the consumer. Not many dealerships would do this. Sunny emailed me everything I needed to know about the repairs and that it passed VA inspection. So I informed him I would be down before they closed.Got down there. Took another test drive and then decided to go ahead and purchase the vehicle because of the excellent service and treatment I received from Sunny and the staff at Audi of Tysons.I would highly recommend anyone considering purchasing a vehicle from this establishment to seek out Sunny. He is an excellent communicator and not a pushy salesman. He is honest, upfront, and class act. You won't be disappointed with this high level of service from which I received.

Audi2015

Oct 12, 2015

I came in with my father to attempt to trade his Porsche for an RS5(cpo). This isn't our first rodeo as we have bought and traded a bakers dozen over the past few years. First time at this dealership as they are the only ones in the area with exactly what we wanted(wasn't our first choice to begin with, but I digress). Test drive of prospective car was as expected, but when it came to the trade this is where this dealership got sneaky and really offensive. First, they had to drive our car across a 6 lane highway to be appraised. Unconventional but for the urbanesc location, fine. I saw them drive back with it but never received my key back. (Obviously a tactic but whatever) after waiting another 25 minutes for the sales guys to come back with a number on the trade he told us that they could give us 60k. (About 13k under kbb and black book trade value). Astounished that a 6 month old car with more than a 73k trade value could be worth so little, we ask and the sales guy tells us a passenger door has been repainted. As being the type to own a MSRP 89k car and always service at a dealer, we are floored that this tactic is used. (After the fact I did some research by visiting the home dealer to show that in fact the car has never been repainted or modified in any fashion.) obviously, after having to force the salesman to retrieve our keys for the 5th time, we left. I don't recommend this dealer for anything. We left angry, not because of the lowball offer (I mean come on all car sales people are after is an extra buck) but the way they insisted our car was repainted. They are pieces of horse manure and will take advantage of anyone.

TeamPerkiHor

Oct 1, 2015

AJ & Chris-On behalf of my fiance, we thank you so much for the awesome experience leasing our A3 the other night. We're very excited and we feel truly blessed. Crissy tells me her co-workers gave her a big applause this morning when they saw her pull in. From one sales person who prides himself on service to another, I understand the value of service and the level you all provided last night met my own expectations. Thank you both for a job well done!Jason & Crissy

CJ261975

Sep 6, 2015

After having my battery stolen at the Manassas Nissan dealer I decided to trade it in they gave me what I was asking for on the car and even lowered the price of the car I purchased. I had an awesome time buying from Brittney and will be sending all my friends to her she is awesome and will do her best to get you the right deal.

MDWalker

Aug 30, 2015

I purchased a new 2016 A6 in late April, only to have it severely damaged 3 weeks later in a parking garage. It ultimatel was totaled. Once the case was resolved, I contacted Audi Tysons Corner, and Shane was quick to respond and help me find a replacement that met my expectations (and actually exceeded them!). Shane was detailed and patient, understanding my needs and worked with his Team to do a better deal than my original purchase; he was honest, thorough, and made me feel like a priority customer. The overall experience was fantastic, I would recommend anyone looking for an Audi to consider this dealership and work with Shane. You will not be disappointed!

DG6272

Aug 15, 2015

We bought an Audi from this dealership, working with Mr. Shane Lee. He was clear, and fair, and patient. Shane is the reason we left your dealership with an Audi. He is truly the best salesman we have worked with over the last year, first class customer service all the way. We are very pleased with the car (A4) and with Shane. We are very grateful his patience and understanding, Thanks you Shane. Very respectfully Daryl And Gracie

AudiAyrheads

Aug 5, 2015

We were referred to Zak by a friend who had recently purchased an Audi from Tysons dealership. She was extremely pleased with her service. We asked Zak to find us an A6 that would meet our specifications and he called us after a few weeks to say that he'd found two cars that met our needs! From our first phone call with him, through the purchase and negotiations process, to our driving off the lot in our like "new" A6, Zak was the consummate professional sales representative. His calm demeanor, infinite patience and knowledge made us feel relaxed and comfortable throughout the entire process. Zak always managed to give us the answers we needed and worked to accommodate us at every turn! He was a top notch Audi representative and we would highly recommend him and Audi Tysons Dealership to others.

dizmat

Aug 3, 2015

We bought an Audi from this dealership, working with Shane. He was clear, and fair, and patient. A first rate sales agent that made us feel taken care of every step of the way. We are very pleased with the car (Q3) and with Shane. He also helped take our (very) old Mercedes off our hands. Thanks Shane. Matt and Elizabeth

Hana0319

Jul 23, 2015

It was time to return my lease and Shane & Sam really went out of there way to find me the best deal & car. Now I can happily say I am once again an Audi owner for the 5th time!!!

trmcintosh

Jul 17, 2015

My husband and I walked into Audi of Tysons Corner with a pretty good idea what we wanted. Shane Lee & May Chaijan made it possible for us find our new " beautiful baby" completely outfitted with a sweet interior and features (including manual transmission) which far exceeded our wish list. Many thanks for the outstanding customer service.

kashewman

Jul 13, 2015

I was trading in a lease and they got me a good deal and a great car. Tons of inventory so plenty to choose from!

NATEST121

Jul 8, 2015

I dont like this audi service center because I had sign on paper I thought it was for my brake check only no they add tire change. Those who work with it cant say anything about it. We made appointment only for brake check. Actually it was both mistake. Moreover the manager is threatning me that he will not release my car without pavement. This is stupid manager. Dont know how to do business. I am chef at Ritz carlton if customer is emergency somehow like he forgot to bring shirt we will buy for him. Thats make customer satisfaction number 1 at all the times.

tmwaller1

Jul 2, 2015

The experience at Audi of Tysons Corner was fantastic from start to finish. Everything from the purchase of the car, to service appointments, and the overall process was top notch. Christopher Ross was a delight to work with, always available to answer questions, and consistently showed he had MY best interests in mind. Anytime I need a car, this will be my first stop, no question. This dealership and Christopher in particular, epitomizes what the experience should be when.

AudiA3

Jun 29, 2015

My husband and I went to the Tysons Corner Audi dealership just to test drive the A3 and A4. We did not have any intentions of purchasing a vehicle that day. We were just looking and test-driving. However, the young man that helped us (Shane Lee) was so personable and knowledgeable about the Audi product that he captured our attention and helped us to decide exactly what Audi vehicle we really wanted. Shane Lee is the kind of sales person you want to work with when buying a vehicle. He did not try to sell us something we did not want and he had so much patience and kindness in the way he treated us. We told Shane what we were willing to pay for the car and what our range was for a monthly payment. Then we told him the car we wanted. He took our offer to his management and they worked the deal. They stayed with us and prepared all the documents and the car as quickly as possible. All I can say is I am totally happy with the purchase and how we were treated during the buying process. I can honestly say it was an enjoyable experience and I give all the credit to Shane Lee for providing unparalleled customer service, attention to detail and follow-up. He is the best!!! I will highly recommend Shane Lee of Audi Tysons Corner to any family member or friend when they are ready to purchase their next vehicle!!! If it were in my power to promote Shane Lee or give him a special bonus for his hard work it would have been done yesterday. In other words, I am recommending Shane Lee be given special recognition for what he did for us and all the other customers before us and after us. He is a very special and hard working young man and should be rewarded for his efforts. A special thanks goes out to our new Audi friend, Shane Lee.

Guoanwu

Jun 25, 2015

Shane works with us really good and was really nice. He was patient with us and showed us exactly what we were looking for. We were extremely happy.

Richard_in_VA

Jun 12, 2015

We recently had maintenance service completed on our Audi at this dealership. We dealt primarily with Tiara in the Service Department. She is patient, bright, knowledgeable, highly customer service oriented and is by far an exemplary professional. It was a pleasure working with her. The car was serviced quickly and competently. There is no doubt that we will continue servicing our vehicle at Audi of Tysons Corner and there is no doubt that we will seek out Tiara whenever we drop-off our vehicle.

lwils

Jun 8, 2015

We replaced our 10-year old A4 Cabriolet with a brand new one. The new model is even better, smarter, and more powerful. love it. The service was wonderful. Chris Ross kept us informed of each milestone and our car arrived from Germany a whole month ahead of schedule. The buying process was completely hassle free. Highly recommend it.

New Audi S5 Owner

Jun 6, 2015

From the first time I spoke w/ Shane on the phone-I knew we would get along well. I am a straight forward, no nonsense kind of person and he reciprocated. My experience was excellent and I love my S5!!

Eddie

Jun 3, 2015

Great buying experience. Shane worked hard to get me a fair deal. I would definitely recommend going there. Very happy in my new Audi A3.

rodney89

May 30, 2015

I want to say one of the best salesman around. Not only i got a car from shane but also my mother and father will do business with him very soon pretty much have my entire family in Audi lol. But i would recommend my family and friends. one thing about salesman they can lie to you and with shane, he is honest and tell you how it is and will help you the best way he can... Great salesman and will do business with him again and again....

jb

May 30, 2015

In the past 10 years I've bought Toyotas, BMW, Acura. Decided to see what all the Audi buzz was about and met Shane Lee at Audi Tyson's Corner. Really great experience. Appointments were made and kept, he is an expert on the cars, he doesn't overpromise or harrass, and I got what I felt was a very fair deal on an amazing car. A lot of other dealers and dealerships have taken the joy out of buying, but Shane makes it fun again!

Richard Pryor

May 27, 2015

I'm a 3 time Audi owner, normally buying from the Chantilly branch, but most recently had the pleasure of working with Shane Lee, who by far exceeded every expectation I had and ever experienced in the car buying process with Audi. From the moment I walked in, Shane had vehicles ready for test drive and numbers in hand. That's 100% customer service and should be applauded. I will not only come back to see Shane for future purposes but I'll keep in touch with Shane regularly because he knows a lot about the brand that I don't, and will come in handy as I familiarize myself with my new Q3! Shane Lee = Rocks!

cutysan

May 26, 2015

Shane Lee made it so easy for us since the beginning, specially since we are newcomers. He constantly was looking after our needs until the we drove away in our new Q5, Thanks the Shane and all the other staff.

Thuy Tran

May 16, 2015

I was at the dealer to look at the Q7 Audi and Shane helped me throughout my visit although he had a customer to care for. Shane is very knowledgeable with all Audi cars and he explained everything in details. He had made my visit a very pleasant one without feeling the pressure to buy. I decided to lease the Q7 instead of buying off a Range Rover.Shane is an excellent employee to have at your shop!

akeem14

May 11, 2015

I was literally in a verbal agreement to purchase the Q5 from two other dealerships in the area. After my interaction with Shane, I was so impressed with his transparency, and willingness to work with me that I terminated the relationship with the other dealership and gave my business to Audi-Tyson to Shane Lee. Commendable customer service, Focused on the customer(s) need, and true to his word. I cannot say enough about this awesome experience.

tmp005

Apr 29, 2015

I utilized DealerRater to research dealerships and dealers prior to even taking test drives. Shane has proven that service is his calling from my first phone call to Shane, through the purchase of my 2015 Q7, and every little follow up in the 1 month since., He's also very knowledgeable, patient, and I might add convincing because he got his long term BMW owner to buy my first Audi! Go see Shane...you won't be disappointed!

swq111

Apr 17, 2015

Outstanding is how I would describe my experience purchasing a new 2015 Q5 Audi from Audi Tysons Corner! Shane Lee was fantastic! He was extremely knowledgeable and took the time to educate me on Audi! This was very important since I have been a long time Lexus owner. Shane's fine qualities of listening, educating, guiding, not pressuring and most of all caring added to his "outstanding" performance! From the beginning, I knew that I was in good hands! I will highly recommend him in the future! Audi Tysons Corner is fortunate to have Shane on their team!

Adhwa1379

Apr 15, 2015

Shane Lee was very nice seller, very patient and gentle from the first time I came to Audi of Tysons Corner. He helped me too nuch to decied which model of cars to buy. He is so knowlegeable about the vehicles. He wasable to answer every question I asked about the car. It was not easy for me to decide which car should I buy, but Shane convinced me to choose Audi A7 2016. Thanks Shane for your help. I highly recommend Shane if any one looking for a new Audi. He is the best. ????????

dmb1702athotmail.com

Apr 14, 2015

I drove from Delaware to purchase a Used car, Even with Bad Credit they were able to get me Bought and into a Car I have wanted for a long time. But the main thing is, there was a problem with the car shortly after purchase and Unlike other Dealers who would have told me Pack Sand, Muhammad and Tony Stood behind their Car and fixed the problem for me. If you want to do business with a Dealer who stands behind their cars and offers outstanding Service than go to Muhammad and Tony and Audi... THanks to you both and you will def see me again !!!

v

Apr 4, 2015

Shane Lee was excellent. He even followed up with me after the purchase to make sure I did not need anything else. The dealership was okay. People kept walking past me, not bothering to say hi or making sure I've been helped, that's why the customer service and friendliness ratings are lower.

Vamc

Mar 24, 2015

It all happened on a Sunday when most dealer ships are closed! I just submitted an online request hoping to get a reply some time in the week, but with an hour I received a call from Shane. He listened to what all I had to say and made sure I am only coming to the dealership after he understood what I need. I was received well and although I spent a lot of time on the prices and deal, Shane was willing to help all the time and won my trust. After closing out the deal took the car delivery next day and I could get all my questions answered too! Thanks Shane! Finally Chris went over all the tech details and other stuff about the car and it was fun to work with him! If I have to call anyone at this Audi it would be either Shane or Chris! Great job both of you and I hope you keep up your reputation for my future visits. Me and the wife had smiles leaving but one suggestion Shane, you could have made our smiles bigger by taking care of our smallest request at the end of the day.

Franco

Mar 20, 2015

I was greeted by Shane Lee and had a truly great experience w/ this Audi representative. What impressed me about Shane was that he could read my reactions and was quick to assuage all of my concerns, as well as any issues I might have had w/ our negoatiations, all to my satisfaction. In addition , he was so tech-savvy when it came to the (loaded) options on my Q5; he programmed my garage door opener, favorite radio stations, favorite driving settings, and even synced my cell phone to the Audi no-hands phone system. Moreover, he invited me back for another tutorial session to ensure that I became familiar w/ all options. I was more than pleased w/ Shane and was grateful that I had chosen and purcahsed from Tysons Audi! Frank Bonsiero

bradyw

Mar 13, 2015

Unethical and unprofessional are some quick works that come to mind when I think of this dealership. There are a lot more reputable dealers out there.

VicS

Mar 12, 2015

We worked with Shane to purchase our new car and he was great to deal with and he was professional courteous and customer service focused. I work in a customer service environment, and I appreciate Shane's commitment to my wife and I and our buying experience. Shane was the reason we bought our car at this dealership.

jdatacs-i

Mar 7, 2015

Shane Lee was very professional and friendly. He was very knowledgeable about the Q7 and all its features. He was very honest and up front about the entire process from the vehicle with all its features to the finances and pricing. They had an extensive selection and great service. I will definitely come back to Shane for future Audi Services / Purchases, and recommend him and Audi of Tysons to others.

AnneMaria

Mar 1, 2015

My experience at this location exceeded all my expectations. Thanks to Shane. He went above and beyond. His professionalism and friendly approach took a big factor in making the delicious to lease the car.

Persian0908

Feb 22, 2015

For the third time I've leased an audi from this dealership (the first two leases for Q5s and the third for a Q7). Each time I received the best price of the audi dealerships in the area and worked with sales people who really listened to what I needed and were not pushy in any way. They were in constant touch with me, answering my questions within a couple of hours. What's more, they had me in and out of the dealership in record time, considerate of the fact that I had my two small children with me. I'm quite impressed by them and would not go anywhere else to lease or purchase an audi!!!

burton

Feb 16, 2015

I leased an Audi Q5 today and had a great experience. Shane Lee was great and I would recommend working with him to anyone! Very pleasant and great customer service.

Diane

Feb 1, 2015

I just purchase an Audi A3. Shane Lee, the AudiBrand Specialist who helped me, is excellent. He is extremely competent and knowledgeable and thoroughly and professionally answered all my questions. I never felt pressured. It was a pleasure. I also appreciated the competence of Valarie Talbot, the Finance Director, and the professionalism and attentiveness of Sam Alimi, the Sales Manager.

Jharkesy6

Jan 9, 2015

Very happy with my experience with Manager Mike Tsamouras and sales employee Shane Lee. So refreshing to work with such a professional, honest & hard working group of people. Overall, a tremendously positive experience. Thank You!

sanjays new audi

Jan 8, 2015

Just drove off with an A-6. Shane Lee was knowledgeable, helpful and a pleasure to do business with. Low pressure buying experience with good transparency. Business office and sales managers were friendly and efficient.Will return to this dealership for next vehicle.

ahhhchooo

Jan 1, 2015

When my boyfriend & I first stopped by the Audi dealership, we were set up with a guy who thought we were there to mess around (Horrible first impression obviously). He dismissed us and informed us that the Audi dealership was fresh out of Q5's. He then said that after 3pm there might be a Q5 available. When I called at 3 PM, I was transferred to Shane because the original guy could not be bothered to deal with us. I was so happy when Shane said that there were Q5's at the dealership (& THEY WERE THERE AT THE TIME WE WERE THERE EARLIER surprise). We drove over there for the second time, met with Shane, & got the ball rolling. He got us a great deal, was very patient, let us test drive two cars (both a Q5 as well), and knew exactly what he was talking about. Before we drove off the lot, he even told us how to use the many cool features to our brand new Q5's. Yes, we asked a lot of stupid questions. Yes, he answered all of our stupid questions.If you want someone who knows what he's talking about, go with Shane OR you can go with the first person we were set up with & leave without a car because he will most likely tell you Audi has absolutely no cars.

davidzavala99

Dec 30, 2014

While doing Research for the vehicle i was interested in and requesting quotes and information from multiple dealerships, Shane Lee send me an Email providing me with information. From there on out, it was a great experience. All my questions were answered and He even helped me get the car i wanted. Valerie the Audi Financial expert was exceptional as well, she was nothing but an expert, she provided me with everything i needed to know and more. Everything was done with nothing but the highest service and professionalism. I will recommend this dealership and Shane to anyone that is trying to get an Audi.

ariley21

Dec 28, 2014

I came from Chapel Hill, NC. Purchased a 07 BMW. The customer service prior to and during the purchase was absolutely astounding. Very pleasant process!

SSUITT

Dec 21, 2014

I knew exactly what I wanted before visiting Audi of Tysons Corner and Shane Lee has been the best Audi Brand Specialist I have ever dealt with. He got me into the vehicle I wanted and with the options I wanted. Everyone at the dealership was friendly and I love my new A3.

brad.clark.1675

Dec 8, 2014

When I called this dealer I was referred to Shane Lee. We talked about options for Audis and he recommended the Audi4.I went the next day and we went through all the possibilities.Shane was an excellent salesman. He wasn't aggressive and he knew a lot about the cars he was selling. I found the perfect match.

msmith

Dec 3, 2014

From the time I entered the door of the show room my wife and I were treated very well. Within minutes we were able to test drive the car closest to our description. Within 10 minutes back and discussing the car we wanted it was found. Then being a return buyer they made the very fair deal. The next day the paper work was ready and the Finance Office was ready on my arrival. Shane is very organized and had me trained and back on my way in less than 40 minutes fully trained on the car.

Ratnajee Rao

Dec 2, 2014

Prior to visiting this dealership, we have not zeroed in on any brand or vehicle. Once we met Shane Lee, he has shown us different models and explained different features and benefits. We test drove an A4 and really liked it. Next day we went back and worked out the deal without too much pressure. We are very happy to work with Shane for his help from the initial visit to the purchase, finance and delivery process. Thank you Shane and team.

petebrodnitz

Nov 22, 2014

I had very little time to make a decision about a car lease and Chris was great. He was extremely helpful throughout the process, including working out the price. It was a totally professional and positive experience.

jdub12

Nov 4, 2014

I really want to thank again to zoe for helping me out.As for the price she and manager Paul was upfront and truthful.Compared to the research i did in advance, it was awesome.I got a4 there and couple of months later brought my mother to recommend Q5 since she was looking for a suv.she test drove many times and came back to the dealer again for another test drive.thanks to zoe for the hassle and kindness you've shown to my old lady.writing this review to recommend her and this dealer as i did to my mother.

kayvonu

Nov 4, 2014

Went in to test drive a S4 and ended up driving it out that day. The people at Audi of Tysons Corner were extremely easy to work with and completely accommodating throughout the process, especially Zoe Lee. She made what would normally be a long frustrating process into something enjoyable...She was just AWESOME and I would HIGHLY recommend Zoe and Audi of Tysons Corner to anyone looking for something fun to drive. Will definitely be going back to her my wifes car next!

bfharrison

Oct 27, 2014

I want to thank Omid for the incredible job he did in assisting me with my purchase of a new Q5. I really appreciated the updates while waiting for delivery of the vehicle and for the patient, friendly and efficient service he provided from the initial purchase decision and selection of options through to the final delivery of the vehicle a couple weeks ago. It was truly a painless process.I was especially impressed with the extra effort he made to assist me with getting my other vehicle home from the dealership on the evening that I took delivery of the vehicle. That was an example of incredible customer service! He literally made the effort to go the extra mile for me.I will certainly return to Audi of Tysons Corner in the future and I will not hesitate to recommend them to family or friends in the market for a new vehicle. Thanks again for a fantastic experience Omid!

mi6_007

Oct 26, 2014

I want to commend both Shane Lee and his sales manager for making a very fearful process an enjoyable experience. It is never easy buying a new car, especially after having a relationship with another brand for a number of years. From the moment we were greeted to the moment we drove off the lot with the top down on our new convertible, Shane was knowledgeable about the cars he was selling and the process involved. He was also instrumental in helping us to receive an honest trade in value on an 180,000-mile vehicle and never once tried to push the sale. The staff was all about making the experience and purchase agreeable to us. I foresee another Audi in our future!

Dave Dillard

Oct 24, 2014

I just leased a new 2015 Audi Q5 TDI and I LOVE it! Chris Ross made our Audi buying experience second to none and comes highly recommended for anyone in the market for a new Audi!

viranp

Oct 17, 2014

After trying out other luxury brand SUV's we decided Q3 was the way to go....I understand they are very limited and hard to find, Shane was able to find us one and have it delivered to Tyson Audi from another dealer. Shane and the Russian Finance Manager are very pleasant to work with and are not pushy aggressive sales individuals. They make sure you are fully comfortable and taken care of in every aspect. I would recommend asking for Shane when purchasing a Audi, you won't regret it.

RRobinson18

Oct 1, 2014

I walked into the dealership about 6:05pm. It was still packed with other shoppers and I was not aware that they were actually closed until I saw the open hours on the door. I was a little irritated at first because no one greeted me, my daughter or my friend that was with me. About 10 minutes went by without a hello so my daughter went into the sales managers office and asked for help. Tony was very apologetic about us not being greeted and proceeded to find someone to assist with buying an Audi Q5. He introduced us to Driton, who is actually in new car sales and helped us with a used car purchase, and from that point forward my experience was amazing. Driton did everything to make sure we were happy and coming from Audi in Silver Spring, where the sales guy was pushy and trying to get me to buy something that I absolutely did not want, it was refreshing and I felt comfortable doing business. So far this was the best car buying experience I've had and being a woman that has purchased 4 cars in the past 10 years for myself and children that's saying a lot. I would definitely recommend Driton he is the best!!!

sklamberg

Oct 1, 2014

I purchased an A3 recently and had a great experience. I negotiated a fair price with Shane Lee over the internet. It was a car they had to order and he gave me frequent updates. The delivery was delayed a week or so from Audi's estimate (not the dealer's fault). Shane arranged for a loaner because I had sold my previous car. There was never any attempt to sell me something I didn't want. Really, an excellent experience.

RLPAVER

Sep 29, 2014

Just purchased an S5 - my first Audi - (after 20 years of BMWs) Shane was great to work with - the experience was professional, and impressive - everyone at the dealership has been awesome and most helpful.

jskang07

Sep 12, 2014

Came Friday at 6pm. Walked out with a brand new Q5 at 9pm. Shane was great, showing me different models, taking his time to answer all my questions. Though they didn't have the model I wanted, Shane was able to bring over the model I wanted from another dealership so that I can drive the car that night. Excellent. Easy. Convenient. Professional. All you could ask for from a car dealership.

Caroline R

Sep 9, 2014

I have been an Audi owner for 30 years, and have traded with Audi of Tysons Corner for 15. Audi of Tysons has continued to improve and impress over these 15 years, culminating in my most recent purchase and in my last several interactions with the service department. Chris Ross, Audi Brand Specialist, is enthusiastic and professional, and worked hard to find me the Audi I wanted, an A8L. He is a wealth of knowledge about the cars, their technology, their features, and how to take advantage of them. Ask for Chris!

wj1466

Sep 4, 2014

I purchased a used Audi A5 on Memorial Day from Tysons Audi and was very impressed not only with the car, but the dealership and the staff. They made the process fast and were very efficient. Also, they made sure to let me know that they are available for follow up questions and help. Often, you feel like once they have made the sale they no longer care about you. That was clearly not the case here, I am looking forward to working with them in the years to come.

Klamotta

Aug 24, 2014

Shane Lee and Cesar were a joy to work with on my Q5 purchase. They were very patient and seemed to really care that I would get the right vehicle to meet my needs. Shane displayed exceptional knowledge of the vehicle and the related features. Shane and Cesar went the extra mile in getting the car cleaned themselves so I could drive it off the lot today. Bravo!

Blss

Aug 10, 2014

Shane Lee and Emilio Garcia are two knowledgable, friendly, helpful salesmen. Be sure to seak them out when you go to Audi of Tysons Corner. You will enjoy buying a car from them. They put a new face on car salesmen. One ypu will actually enjoy!

waleedb

Aug 5, 2014

Amazing experience! Zak was the most patient sales person and Paul was the best mgr ever. I had a major issue with a car I had purchased from them in the past and they went above and beyond to make sure they resolved it (all with a smile). They truly put the Service back in Customer Service. They stand by the cars that they sell and that is all you can ask for (as not every one does). Highly recommend! A+++++++++++++++++++++++

agupte1

Jul 31, 2014

Jessica was simply outstanding as my designated salesperson. She was knowledgeable, friendly and had tons of patience while she worked with me on my purchase of the 2015 Audi A3. This was my first car purchase , and I couldn't have asked for a better experience. I'd also like o mention Sam Alimi- the Sales Manager for working with me on the pricing of the car, and the finance department for getting me a great deal on the financing.All in All, I had a very satisfactory experience at this dealership, and will definitely recommend this location over the other 2 dealerships in Northern VA.

indiii

Jul 23, 2014

The Audi of Tyson's Corner frequently surpassed my expectations in terms of customer service and offer competitive pricing compared to other local Audi dealerships. Jessica Landman, my Audi Brand Specialist, was patient from the very beginning when I piqued my curosity to test drive a 2015 Audi A3. A month or two later, she still remembered me and was supportive throughout the entire process. I want to also give a thumbs up for Costa and the rest of the Audi Tyson's Corner team for the personableness.

sinikka

Jul 9, 2014

This was our first experience at Audi, and we are still smiling! From the time we made the appointment, til the happy moment we drove our beautiful A3 home, the Audi-experience was extremely smooth, comfortable, friendly and very positive in every way. We are now permanent Audi family members. Thank you for taking such amazing care of us, Shane Lee!And needless to say, we are very, very happy with our new Audi A3!

oluisb

Jun 21, 2014

Got a great deal, excellent staff, Shane Lee took care of us throughout the whole process. First time we bought an Audi, but now we'll be back for more.

stelis328

Jun 18, 2014

I have had the pleasure and pain of the new car process many times in my life. My latest purchase of my 2014 Audi RS 5 was the best. Ms. Chaijan helped tremendously in my purchase and Sam Alimi, New Car Manager, went out of his way to give me a good price on my in demand Audi and a good price for my trade ins. He was even able to divert a car from another dealer for me. Talk about helpful!Roman Emely in finance was terrific and very fast. I got an extremely advantageous interest rate and was not pushed into any unnecessary add ons.Thanks to all.

djosephnguyen

Jun 16, 2014

My wife has been looking for a compact SUV for a couple of weeks. On June 11th she came in to test drive a Q5 at Audi of Tysons. She was met there by Shane Lee. He was extremely courteous and friendly to my wife. After test driving a Q5, my wife called me up and said that was the car she wanted. I came to meet Shane a few hours later, and within half an hour, I got the car my wife wanted. The car was in NJ but I only had to wait two days before Shane had the car transfer down here. The transaction was smooth and easy. If you are looking for a new Audi, I would recommend seeing Shane Lee at Tysons.

jim41

Jun 12, 2014

Our experience at Audi of Tysons Corners was my best in over 40 years of buying American, German and Japanese vehicles. The "total package" process began by contact with Brian Rogers, their internet sales director. Brian was totally professional and introduced my wife and I to Shane Lee, our brand specialist. Shane was meticulous in taking the time to familiarize us with Audi and the cars we went to test drive. Without hesitation he accompanied us on four test drives and we chose a Q5. He continued to explain the product and answer every question until we drove our new Audi off the lot. We love it! Brian remained close to the discussions to ensure we were completely satisfied. Sam located the car and Kosta Sarakinis expertly completed the finance paperwork. Finally, Jeff Milberg, our service consultant, made our first visit great as we had some accessories installed. Bottom line, a great experience.

Jazzfluffy

Jun 12, 2014

TO WHOM IT MAY CONCERNOn Monday June 9th I paid an exploratory visit to Tysons Corner Audi dealership where I met Shane Lee. At that time,I was not contemplating the immediate purchase of a new vehicle.Shane took the time to walk me through every aspect of the vehicle in which I showed an interest.His calm demeanour and patience convinced me that I should take a more serious look at purchasing a new vehicle.After several hours of negotiations I was pleasantly surprised to find that I was driving off the lot in a brand new Audi A5.I must commend Shane for his indept knowledge, patience and relaxed approach throughout our negotiations.

tamsmkt

Jun 11, 2014

The Sales person, Jessica Landman was a truly outstanding individual fron start to finish of the new car buying procedure. She never left us alone and was dedicated during the entire operation. She was very knowledgeable and a subject matter expert on the Audi vehicle and the dealership. She consisently exceeded my expectations of what a sales person was and her duties.She displayed a very high professional standard and knowledge of the audi vehicle including all of its features. Jessica exhibited a very positive attitude and represented Audi and the dealership in the highest manner.The dealership should commend her for being the " THE BEST THAT SHE CAN BE FOR AUDI".

idua

Jun 3, 2014

Provided a wonderful buying experience. Shane and Sam were very professional. They were working hard to make sure I was taken care of and happy with purchase.

stone4homes

May 30, 2014

I went in looking for a straight forward purchase without the games of back and forth with sales managers. Although I had to go through other options and experience this, when I was able to sit down with Mr Lee, I laid out what I was looking for, and secured both the price and car with the features I wanted.

ChipAudiA7

May 30, 2014

I sold my bmw 530i about 6 weeks ago but couldn't decide what to get. Went on test drives for Tesla, BMW (2 dealers), Audi (3 dealers), and BMW Mini. All tolled, that's 7 dealerships I spent a fair amount of time with. Probably 10-12 sales people. Shane is head and shoulders above all of them. Best at product knowledge, best at delivering the facts, without regard to whether it might make a sale unlikely, The kind of car salesperson you just don't find. Go to Shane if you want an Audi. (P.S. I bought an A7.)

hpapp

May 28, 2014

The sale was low pressure, the facility is very clean, open and quiet and the saleperson was very pleasant and courteous. Overall, this was a very pleasant experience considering it was for buying a car.

bkang7

May 27, 2014

I bought a A4 from Shane Lee in Tysons Corner Audi. He did what he promised and explained every details about the car. Even he brought the car to my place. It was very pleasing experience.

DainWilson

May 24, 2014

We had a great experience working with Shane and all of the folks at Audi of Tyson's Corner. Shane spent a great deal of time with us showing us what he had available that would suit our needs and desires. He was patient with us as we asked him many questions about the features available and which ones were on which car in the inventory. We are extremely pleased with the overall experience and the majority of that is due to Shane's attention to detail and attention to what WE wanted in our vehicle. I would definitely recommend Shane and the team at Audi of Tyson's Corner.

RobertSeifert

May 15, 2014

SHANE WAS VERY PROFESSIONAL DURING THE ENTIRE SALES PROCESS. HE WAS NEVER OVER AGGRESSIVE AND ALWAYS PROVIDED ME WITH INFORMATION THAT I REQUESTED. I CALLED HIM THE DAY I WAS TO PICK MY CAR UP AND INFORMED HIM I DIDN'T HAVE MUCH TIME AND TO MAKE SURE ALL PAPERWORK WAS READY. SHANE MADE SURE EVERYTHING WAS READY IN A TIMELY MANNER AND DID WHAT HE COULD DO TO GET US THROUGH WITH THE FI MANAGER. GREAT JOB SHANE

m703

Apr 21, 2014

Shane, George and Sam were very easy to deal with and made this a great experience for us. We would definitely buy another car from them.

atleeaud1

Apr 19, 2014

I just leased a new Audi Q5 TDI. After doing quite a bit of research and knowing what I was looking for, I was contacted by Brian Rogers who assigned Shane Lee to me. I couldn't have had a better experience. Shane is very knowledgable, patient and straight forward. Once the test drive confirmed my choice, we reached an agreeable price for this car. No suspicious tactics of back and forth " I'll check with my manager" but straight forward pricing consistent with research I had already Dealing with Brian, and Roman, their finance rep, we're equally helpful. In fact Roman helped filter out many of the unnecessary finance options that were available. Overall, a great car buying experience where Shane and his support staff shine.

sabdelgawad

Apr 15, 2014

I was in a need to buy a car same day. Shane helped me with a very pleasant, patience and professionalism to pick what suits my need. I ended up buying Q5 car. I went same day to Porsche across the street and Mercedes-Benz to compare and pick right car. Porsche sales met us with an attitude that pushed us away. I defiantly recommend Audi and Mr. Shane Lee for an excellent buying experience.

bs2014

Apr 14, 2014

This is my second car purchased through Audi of Tyson's corner and my experience was absolutely fantastic. I hate the entire car-buying process and Shane made me feel at ease and extremely well-taken care of.

Flyaherc

Mar 27, 2014

I searched the website for a new Audi Q5. I wasn't sure if I wanted a gas or diesel engine. After submitting a request, I was immediately contacted by Mr. Lee (that same day). I came to dealership the next day and after two test drives, I bought a 2014 Audi Q5 TDI. I am extremely impressed with Mr. Lee's Knowledge of the Audi product, his patience and professionalism. It was (by far) the best buying experience. keep up the good work. I would buy from this dealership again. I also want to commend the finance department (Roma) went above and beyond. Thank You!

MaxWei

Mar 22, 2014

I went to see an 07 335i coupe with lemon title that they just got recently. First I time I went in the car was very dirty, engine ran rough for an inline 6, tank was near empty, and there's a brake warning light on. After the test drive I expressed my thought but salesmen Artem chose to make excuses such as the car just came in and it's an old car etc. Then he went on to say how the car's price is very competitive and it'll be sold very quickly. When I wanted to talk about price he just goes on and keep ask me if I want to buy the car today. I was frustrated and went back home. Then the next time I went in to negotiate on price a week later guess what. The car was still dirty, albeit the brake light was no longer there because the brakes and brake sensors were changed. That time around I talked to their manager directly. However the manager although had a nice attitude, still talked like the 335i was a godsend gift to man and the price is very "competitive". Duh sure it's competitive when compared to other 335i with CLEAN TITLE. Why on earth would anyone buy an 8 year old lemon car that has 6 owner in mere 50k miles and looks like it has been modified and abused for only 20% off kbb clean retail price is beyond me. A complete waste of my time after all.

kd01

Mar 17, 2014

Shane was extremely helpful without being at all pushy. He followed up with me on all issues and kept me up to date on the status of my car. We are totally happy with our experience.

randyjocie

Mar 12, 2014

Nathan was the perfect salesman, very informed about his product and that of others.He was patient but persistent and worked hard to get me into the perfect SQ5.

cpantano

Mar 7, 2014

I was extremely impressed with my experience. From the moment I called the dealership, Mr. Shane Lee was VERY PROFESSIONAL and helped me find exactly what I wanted. Mr. Lee made me feel good again. (for I had very bad experience last time I was in a car showroom).When the car came promptly Mr. Lee sent pictures, called me and had the car detailed. I had applied for credit online so when I arrived with my wife, the whole process took less than one hr. I am very happy with my new "TOY" Mr. Lee gets a triple AAA+ one of the best representative in the car industry. Mr. Lee was very informative and took time to familiarize us with all the features of my new Audi A4 premium 6 speeds even synchronizing my phone with the hands free Bluetooth! THANK YOU!! MR. LEE

elbee

Mar 1, 2014

I was extremely impressed with my experience. From the moment we walked into the dealership, Mr. Shane Lee was there to promptly receive my fiance and me. Shane Lee put us at ease and we never felt pressured to buy. We told him what car we were looking for and he found it for us, had it washed and ready for us to test drive. Shane was very informative and took time to familiarize us with all the features of my new Audi Q5 even synchronizing my phone with the hands free Bluetooth! Shane was very professional and showed patience with me and my fiance by answering all our questions. I give him 2 thumbs up!

SrinivasDN

Feb 20, 2014

I bought Audi 2009 Q5, last year in 2013 Feb, which is a certified car and which seemed good from outside, had no problems till June 2013 when my tyre was loosing air, which is when went to them to check the wheel and make sure it is corrected. Then service manager told me that wheel is damaged and is bent, after which I had to go out of country to look after my father who is critically ill, now when I took car for servicing and when asked them to repair the bent wheel, they claim that wheel is completely damaged and can't be repaired any more. As it being a certified car and being bought car from the same dealer asked them to replace the wheel as they have sold the car with bent wheel. they claim that there is no proof that wheel is bent at the time vehicle is sold and they are trying to bluff me with a sick behaviour. It is very much surprising to see a dealer of brand like Audi is trying to cheat people like this. Even customer care representative from Audi openly said that they will support Dealers in this case, means there is no value for customers??? we being customers are being throwed off once we bought the car..... How cheap it is for such a brand with out any values and care for the customer....... In this case if I continue to drive this car with wheel being in a such worst condition I openly declare if anything happens to me or car because of this bent wheel it is very much responsibility of Audi Tyson's corner dealer and Audi Customer support who holds this to me...

desi25u

Feb 19, 2014

My experience with this Audi dealer was great and the customer service given by Tim Carey was exceptional. I came into the dealership and what I wanted was no longer available. Tim gave me other options which were just as great as what I came in to buy. I was glad my time did not go to waste. I also love how he followed up with me to make sure everything was going smooth as this was my first Audi purchase. He also checked in with me periodically due to the fact that I don't live in Virginia and the laws are slightly different when purchasing a used vehicle out of state. I absolutely recommend this dealership as well as Tim for a sales person. He will make sure you are taken care of!

cramrb2000

Feb 8, 2014

I rated this dealership very high on customer service solely on my experience with Ben Vater. Mr. Vater is the ultimate professional in his industry. Unlike most sales professionals, he did not at any point put any pressure on me to purchase a vehicle; he was careful to respect my needs and showed me ALL inventory that he thought would meet my requirements (even the ones that are in the warehouse where I saw the car I purchased). His technical competence & experience is unparalleled being an aerospace engineer from Germany. Who else is more qualified to explain German engineering than a German engineer, right? After the purchase, I called him on his cell at numerous occasions regarding some unfamiliar technical operations & issues with the car and he was always very helpful, knowledgeable, and courteous. He definitely made a pleasant impression on my car-buying experience. Mr. Kevin ..., the Manager was also very pleasant & helpful and provided excellent customer service.As for the other aspects of my experience with the dealership, they were just average or below average.

djuel

Feb 2, 2014

Shane and Kosta were extremely knowledgable and friendly. Excellent customer service and they made my car buying experience a breeze. I would recommend them and the dealership to anyone interested!

singhsusa

Jan 26, 2014

We just bought Audi Q5 2014 at this dealership and we had a fantastic overall experience. We were weighing between Mercedes GLK and Audi Q5. Both are great cars but overall experience of Q5 won us over. Our sales rep was Emilio Garcia. He was very friendly but very professional. He took time to answer all our questions. He was very knowledgeable about the vehicle. For example we had questions about how our iPhones will sync with the vehicle. Even during the test drive when we had not purchased the vehicle, he synced up our phone and showed us how easy it will be.There is another example of how customer friendly Emilio is. We first test drove the Q7. Our concern was that it might not fit in our garage. He actually brought the car to our driveway, parked it in our garage. It was a very tight fit so we ended up with the Q5 but I remembered this kind gesture when I was reached by other Audi dealers. I declined their overtures and I bought the car from Emilio. Price negotiations, which I was dreading, was handled very professionally. Overall this was my best experience of all car dealers I have dealt in the past.

sschorin

Jan 25, 2014

My experience began with a phone call to Audi of Tysons Corner, looking for information about pre-owned cars vs leased or new cars. My husband and I were in the process of seriously looking at a 2011 BMW M3 convertible and I was totally turned off by the horrible miles per gallon that car got. I had been interested in the Audi S5 for a while and thought I should look into it further. I happened to get a lovely young man on the phone named Shane Lee. He was incredibly patient and informative, answering my myriad of questions with vast knowledge of the Audi product. He was neither pushy nor patronizing, but helped me come to the decision that I needed to come with my husband to the dealership right away to learn more about the S5 before we made the mistake of buying the pre-owned BMW. I made an appointment for us to come to see him the following day at 5:00 PM. At 8:00 PM we left the dealership having leased a gorgeous S5 Cabriolet, which we would gleefully pick up a few days later. Shane did a wonderful job; we actually enjoyed the whole interaction, a first in dealing with a car dealership. We are looking forward to a pleasant relationship with Shane and with Audi of Tysons Corner.

ramosal

Jan 14, 2014

I bought a 2014 Audi A5 S-Line from Audi of Tysons Corner, VA. I had inquired online about purchasing an A5. I have been in the market for 1.5 years and knew exactly what I wanted. Daytona Gray S-Line, Sports Competition Package, with Nav, Bluetooth, and the wheels that come with the Black Optic package. Immediately after inquiring, Emilio Garcia, sales rep at Tysons contacted me. When I told him what I was looking for he immediately went to work and found the car the same day. He is professional, thorough, and will make things happen. For example, I had to travel from Arlington to Tysons on Metro and Emilio picked me up at the nearest Metro stop. I couldve rented a car or used a taxi - but he insisted on picking me up. Second, I was disappointed that I couldnt get the black optic titanium grey wheels with the S-Line, Sports Competition Package. Emilio was able to work with Sam Alimi (manager) and swapped them out with the wheels I wanted. Essentially making my vehicle a custom car. Other dealerships said it wouldnt be possible but Emilio made it happen. If that isnt enough - the swap had to be done the day after I had purchased the car due to the Service dept being closed. Emilio came in on his day off to ensure the exchange went smoothly and supervised the process. He went above and beyond and was determined to get me the best deal. Im sure other sales reps are good too, but from my experience I will go back to Emilio for future business. If you are in the market for an Audi, go see him today!Sam also provided great service. He was determined to make my purchase a good one. He came over to explain the wheel swap and did at his own cost and waived the transfer fee for my vehicle. The next day while I was getting the wheels changed, Sam explained to me their sales philosophy and it sealed my loyalty to their dealership. Roma Emelev worked the numbers for me. When we spoke about finance, he made it possible for me to not go into a negative equity scenario. Ive purchased cars before and this is the first time someone has taken the time to really search for the best option. He made it extremely competitive and honestly the best finance deal Ive had in my 22 years of driving. He also was very clear about various warranties and packages. Didnt push anything, just simply explained each one and spent time on the most noteworthy. Without Romas work, I would not be driving my dream Audi. I cant thank him enough. I have not used the service dept except for the wheel exchange. I do have an appointment on Monday so I will discuss that experience later but for now I can say it went smoothly and they look awesome! For the meantime, if you are looking or just browsing Audis - call Audi of Tysons and work with Emilio. Thanks again to all of you for making this a great experience and surprising me with the car that night!! I thought it wouldve taken longer to get it here. All the best!!

2014AudiA4

Jan 1, 2014

The customer service we encountered at Audi of Tysons Corner was superb. The level of detail, product knowledge, friendliness and HONESTY of all of the staff we dealt with was on par with what we have come to expect when leasing a luxury car like an Audi. It was an absolute pleasure to work with Emilio to find our 5th Audi, we were very impressed by his knowledge and his passion for the Audi brand. He understood what we were looking for in a car (price/options) and made selecting the right car fun. Emilio made us feel comfortable and relaxed during the whole process. Even the financing manager was great to work with and took the time needed to explain and review the process.

alarab

Dec 24, 2013

I contacted Ben for a used jeep and he instantly contacted me back. Over the next few days we communicated via email, phone and text. He was very courteous and friendly. Although I didn't end up buying the car (my trade in was lower than I was looking for) I had a good overall experience.

rrmeyers52

Dec 23, 2013

Shane was knowledgeable, patient, and responsive. He made the experience efficient and pleasant. The dealership is well presented, well stocked and a pleasant environment. As a previous Audi owner, the product speaks for itself.

KevinBoyle

Dec 20, 2013

This is a first rate dealership. I've bought two cars from them and both times the experience has been great. Ben was especially great to deal with on this transaction. He knows the product backwards and forward. There was none of the "what can I do to put upi in this car today" nonsense. He dealt with my concerns and graciously accomadated my schedule. Seek him out for a great buying experience and follow up after the sale.

awwa7

Dec 11, 2013

This was a very positive experience for me as this is my first new car purchase. I chose this dealer because they had the biggest inventory of the model I desired. I was surprised that the exact interior and exterior section i wanted was on-site. I was greeted by the nearest salesperson as I walked in the dealership - Shane Lee. Shane was able to answer all of my questions regarding the car. He did not attempt to steer me to a different model and explained every feature as we took the test drive and before I left the lot with the new car. Shane also worked with me to obtain the a price that I felt very satisfied with based on Internet searches and comparison sites. Shane explained the sales process completely so I also understood how the financing process worked. The finance group was solid as well and worked with me to get the monthly payment in a target range that was better than I projected. Shane also made sure I took everything useful out of my old car before heading off in the new vehicle. As I reviewed the owner's manual, i was surprised that Shane was able to easily recall all of this information while I was at the dealer.

jshamil

Dec 8, 2013

This was one of the least painful new car purchase experience I've ever had. Shane Lee was extraordinarily helpful, especially as we went through the options and features of the car.

ryandcarter25

Nov 29, 2013

Mr. Shane Lee was the most cordial, professional and well rounded salesman I have ever had the pleasure of working with. When I think of a dealer/car salesman who truly went the extra mile for me, Shane truly set the bar far above anyone else. He worked with me on the type of model, by answering my questions in a concise, detailed manner which was easy for me to understand. Furthermore, his in-depth knowledge of the product, in this case the 2014 Audi a4, far superseded my expectations. He never once made me feel pressured and even went as far as to making sure my 5 yr. old son was comfortable (as we know how bored they can be while we adults are in the negotiation process). As far as price is concerned, he BY FAR exceeded my expectation, making sure I received maximum value for my trade in, ensuring all my needs as far as "add-ons" were included, and got me a price lower than I was expecting to pay... INCREDIBLE! I will highly recommend him to my friends, family, strangers, you name it. I want to take this time to personally thank Mr. Shane Lee for what he was able to accomplish when I purchased my vehicle and I look forward to doing business with Audi Tysons Corner in the future! I couldn't be happier.

mlibutti

Nov 24, 2013

I thought Shane Lee was very professional and very knowledgeable of the various cars and their respective options. He did a great job answering our questions.

FrancesBowman

Nov 15, 2013

I have purchased many cars in the past, but I have never had a more pleasant experience in doing so as with Judd, He is truly well educated about the vehicle and there is no question he can't answer. I would definitely consider buying future vehicles from him and also recommend him to my family & friends!

teggygsr

Nov 11, 2013

I walked into Audi of Tyson's Corner with a very specific request for an extremely rare and hard to find R8 - and Shane Lee made it happen. I could not have asked for a more professional, kind, and responsive individual to work with. I will not hesitate to recommend Shane to all of my friend's and family for their future Audi purchases.

ixalanxi

Nov 8, 2013

Jessica Landman was amazing, she was very helpful, answered all my questions whenever I had it. Spent months looking for the right car for me and she was very helpful and patient with me. Took time with me to find me the exact car and ultimately ordered a new car that I made myself. I have nothing negative to say about Jessica, I would recommend her to any of my friends that are looking to purchase an Audi. Just absolutely amazing.

jtj3

Nov 8, 2013

I recently purchased an Audi A6 at the Tysons Corner location. I am beyond impressed with the customer service I received. Chris Ross helped me with my purchase and was outstanding! He was professional, friendly, extremely knowledgeable and personable. He made the sales process both efficient and quick as possible. His honesty and helpfulness made this the best car buying experience I have ever had. If you are going to buy an Audi, you need to go to Chris and you will not be disappointed. An overall great experience- I highly recommend working with Chris!

jhsin23

Nov 6, 2013

Shane was excellent to work with - friendly, patient, resourceful and provided the best pricing. He was pitted against two other dealerships, in the end his pricing and not "over-selling" won out.

KBradley21

Nov 5, 2013

I had a very positive experience when looking for a used Audi. Judd was very helpful, informative and friendly. I would definitely do future shopping with him as well as recommend him to friends and family.

BobD23

Oct 25, 2013

I am extremely impressed. From the moment I arrived at the dealership I was promptly met by Mr. Judd Addy who, with a big smile and firm handshake, put me at ease, had the car washed and ready, was prepared for my test ride, answered all of my questions, and took all the time I needed to get to know my Audi A8. He was the consummate professional. I am willing to go so far to say that the reason this sale happened so quickly (literally on the spot), was because of him. I give Mr. Addy and Tysons Audi flying colors. Thank you!

Crwallace87

Oct 25, 2013

I'm a vet returning from overseas. I've been in contact with Ben in Internet sales for weeks about buying a car on my return this week only to find out the it had been sold 2 days before I supposed to get it and I was never contacted. The dealership is 2 hours from my house and I had to arrange travel to get there. After telling Ben my situation, that I was serving overseas but absolutlely wanted this car, i would have appreciated notice that it was sold especially after being told it was being held for me.

Khalil987

Oct 13, 2013

Yesterday, I purchased a certified used Audi Q5 from the dealership at Tysons corner. Artem Platonov helped me through the purchase. He was very professional, and detailed through the process. I enjoyed working with him. I highly recommend him to anyone who is interested in buying an Audi.

HeidiBelles

Sep 17, 2013

It's very rare to have a near perfect experience when purchasing a car....however, that was my experience working with Shane. Shane is smart, professional, and helpful. I would definitely recommend working with Shane!

wuddacudda

Sep 13, 2013

We came in looking for an Audi A4 with particular features. We were left alone for a while to examine the floor models carefully and then we really lucked out as we were approached by Shane Lee, a young, personable, and extremely knowledgeable salesman who had exactly the right combination of helpfulness without hovering annoyingly, as many salespeople do. Shane owns the very model we were considering and was able to answer every question we had while also volunteering helpful information that we would never have thought to ask on our own. He made the purchasing experience a pleasant one and proved to be a skilled negotiator as well. We would definitely recommend your asking for him the next time you visit this dealership. And be sure to say hi to Sales Manager Paul Jun, who clinched the deal for us.

Cmarine

Sep 2, 2013

Nathan exceeds the Term "Customer Service with Integrity". He always has a Smile, kept in contact with me without a hassle feel at all. He changed my flat tire at my job with Chris, before I gave my SS# Or even decided to buy a A6/A8. Paul was also very Friendly and Fair being very rational and transparent about what would be best for ME and NOT THEM! Amazing!! Love AUDI TYSONs....I'm telling the World that THIS IS THE PLACE TO BUY!!!

PaddysPub1

Sep 1, 2013

Go see Chris Ross at Audi of Tyson's Corner. He is professional and courteous and will make a deal for you when you are ready and when you have found what you are looking for in a vehicle. I called Chris out of the blue and told him what I was looking to do and he presented me options. All I had to do was pick the one that was best for me. I would highly recommend Chris Ross to anyone in the market for a new car.

freddy83

Aug 28, 2013

I recently purchased a used vehicle from this dealership. The customer service that was provided by Judd Addy was great. Never felt pressured or forced to buy. He made me feel like I was a friend buying a car not just a regular customer. He was very helpful in making my purchase easy

sapeyl

Jul 31, 2013

I just bought a new Audi from Audi of Tyson's Corner. Shane Lee was our salesperson; He was very professional, friendly and answered all our questions. Just a a great experience. Highly recommended.

BethBranch

Jul 7, 2013

I purchased a used Audi A4 in Nov 2012. Unfortunately was AS IS. The sales person said it had gone through an extensive multi point inspection and was found to have no issues. The next day after we took it home the Check Engine light came on. We called and since vehicle was AS IS we had no recourse. Also we soon discovered radio and A/C doesn't work, and back windows only can be controlled by driver. It was our fault for not checking everything ourselves but we trusted their reputation. Please if you purchase a used vehicle have your mechanic inspect before purchasing. The sales person was nice and helpful and I understand his hands were tied in regards to AS IS policy. I just am disappointed the mechanical faults with the car were not disclosed. I would not anyone to have to go through the costs associated with the repairs.

ryanhilliard

Jul 1, 2013

I gave all fives on this review because I found the car I was looking for; I received a prompt response from Ben and got a really fair price on what I think is a great used car. I had my two year old with me and even has her attention was waning, he was very patient and work with me on every detail. I am going to tell all of my friends who are looking for a car to go to this dealer and more specifically, Ben Vater. Thank you for all of the help.

Tkwoodrick

Jun 27, 2013

I went to this dealership expecting to all the typical power games of car buying. What I experienced was much, much better. I was greeted professionally and quickly introduced to Mae, who didn't bat an eye when I explained that I would be buying at the pre-negotiated rates from USAA (essentially True-Car "Target Price" that equated to invoice price in the case of my A-5). She patiently worked with me (and my two fidgety girls) over three days, allowing me to drive four different new and used cars as I refined my choice. They had another pricing promotion going on at the same time, and when Mae was unavailable to work with me her assistant salesman talked me through that promotion, mistakenly promising me both USAA invoice price...and the additional $1500 incentive. This is where this dealership proved its integrity an earned my loyalty: The next day when I was executing the sale the dealership recognized its error - and after a few minutes of hand wringing, her sales manager (Paul Jun) decided to stand by their word and sell to me at a loss. You do not find that level of integrity in many places these days. If that's the kind of straight dealing you are looking for, go see these folks. Other dealers may be equally honest, but I haven't found them yet.

H0u5t0n

May 28, 2013

I was very pleased with the service and selection Joseph Jay shared with me at Audi of Tyson's Corner. His knowledge of the Audi brand helped to make my decision a lot easier. I am a very happy customer! Thank you!

Eduardocalligaris

May 24, 2013

Walked in with my in-laws looking for certified pre-owned Q5's. As we waited, we went to see the new Q5's with Mr. Chris Ross. I was deeply impressed with this gentleman's knowledge of the car, level of service and overall friendliness. He moved the vehicles for us to compare side by side and stayed with us through it all. I have not experienced this level of service before either here or overseas. I absolutely recommend anyone interested in buying an Audi to visit this store and ask for Mr. Chris Ross. This gentleman should be nominated for best customer service award within all the Audi dealerships in America. Go see for yourself...Mr. Ross, stayed with us well after dealership hours, arranging paperwork, making sure all was in order. He explained how the car works and gave us a very comprehensive tutorial for all the gadgets inside. Our experience with this dealership and in specific with Mr. Chris Ross was nothing short of excellent.

Audi4Owner

May 20, 2013

Im very disappointed with the customer service at the Sales Office. On March 24, 2013, I purchased an Audi A4 at Audi of Tysons Corner, Vienna, VA. I sent several e-mails and had few phone conversations with the Sales Representative, Rama Emelev, and the Sales Manager, Kevin Boykins. As of today, May 20, I still have not received the original registration as well as the Owners Manual. This is unacceptable!

charlescarter

May 8, 2013

I recently purchased a new Audi from Tyson Corner Dealership,Roy Paik was my salesman. Roy Paik lied to me on several accounts. He did not follow up on anything that he said he would. He promised to wash my new vehicle anytime I wanted at the Audi dealership. Then when I came to get my car washes on several occasions he would not have time for me. He promised me 4 full tanks of gas which he did not do, he even called me at work to ask me to come over to the dealership so he could fill my tank with gas and when I got there he was nowhere to be found. I called him many times and he did not answer his phone. He then offered to give me the money in the place of the gas after he realized he could not keep his commitment. He promised me I could call him at anytime if I had any questions about my new Audi, every time I called he would not answer the for. it has been 5 months since the purchase of my new vehicle and he has yet to fulfill any of the promises that were made. I wanted to buy my wife a new truck from Audi but because of this experience when her lease is up in 30 days we are going to stick with BMW. I felt used and cheated by this salesman and would not recommended anyone buy anything from him.

Ddmurph01

Apr 9, 2013

We bought an A5 Cabriolet about two years ago and had a very positive experience with Audi of Tysons Corner. Brian Rogers and Sam Alimi were responsive, attentive and gave us a fair deal with straight forward negotiations. Following our purchase, Sam consistently exceeded our expectations in ensuring that we were satisfied, knew our new vehicle well, and he was very thorough in follow up comversations and actions guiding us to best understand the vehicles features.We recently came back and purchased an Audi Q5 from Sam Alimi - and again we were very pleased with his professionalism and high degree of customer care and responsiveness. He was thorough in helping us determine which features best suited our needs, and he was fair and responsive in the deal process. Our 2 purchase experiences have been outstanding.Of note, it's really a pleasure to see that a dealership has the same team two years later. We worked with Brian Rogers, Sam Alimi and Brian Thomas as the team that completed our purchase in 2011. When we returned to the dealership 2 years later to make another purchase, we were delighted to know that Sam was still there, and that out purchase was administered again by Brian Thomas in the finance office. And Brian Rogers was there to welcome us as well. As consumers, relationships matter to us - and we give our team of Sam Alimi, Brian Rogers and Brian Thomas at Audi of Tysons Corner the highest of recommendations. We'll certainly be back! And Mr. Penske, these gentlemen are great role models for your business.J & D Murphy

Adanac55

Mar 20, 2013

We are from Toronto, Canada and purchased a previously owned 2012 Audi TT last week at Tyson's Corners Audi. We had originally found the car on line and drove to the dealership to inspect the car and test drive it. Roman was very knowledgable and thorough about cross border purchases and made the whole process much easier than we had expected. He made sure we had all the necessary documents and instructed us on all the features of the car so we could drive back home across the USA/Canada border. Make sure you deal directly with him as we felt he was a leader at that dealership for used car sales. Even after our purchase and we had the car back at home Roman was very helpful with additional questions we had. Roman made the whole experience a positive one!

pudd1906

Mar 4, 2013

I want to recognize Darren Gerke as a patient saleman. He made it very easy to be at ease and confident and our decision to make a purchase with me. Thanks Darren I am enjoying my truck and my wife said when she starts looking she will come see you first. Keep up the great work!!!!

247carguy

Mar 2, 2013

In the end. Sales manager Kevin called me and reduced the price of the car. I did buy it, however Tysons Audi needs help with customer service. The Internet sales and the entire sales structure is well below adverage. I requested information and best pricing for a vehicle they had listed online. After many emails and phone calls we agreed to a price. Not that this isn't normal however the person I was dealing with introduced himself as the Internet sales manager, most managers I have worked with at dealers never needed to ask someone about pricing. So price was agreed to and I was told that the total cost could be placed on my Visa, great, I get 1% cash back. 2 emails later he can only place a small amount as a deposit on the Visa. He asked when I could come into the store to complete the sale. The deal from e-mail 1 was I had planed to have the car transported to me as I didn't have time or the desire to drive to Tysons. So now what 5hours of my live wasted at the dealer to pay cash, not going to happen and I was told that a personal check would require 10 to clear prior to releasing the car if i didnt come into the store. Who wants to wait 10 days for the dealership to cash a check. So I was told complete a credit report. Why I'm paying cash. So I have all the paperwork and completed contract In hand the dealer sent it FedEx overnight. I'm still not going to wait 10 days so I get a check from my bank to the dealer and FedEx everything back. Should be all good!! I follow up the next day with an email that all was returned and I had the Bank check and not a personal check. I'm told that I still need to complete a credit report or come to the dealer. What??? It's a BANK check. My next question was so if I come into the dealer with a personal check would I be ok. This guy says Yes. What's the differiance. This dealer had the signed contract and was paid in FULL but still wanted me to come into the store. I have no clue as to what the game is but they declined to sellmthencar to me unless I waited 10 days for a bank check to clear or came into the store .Long store short not a customer friendly/convent dealer.

ronm6156

Feb 16, 2013

I work with Darren Gerke on an Internet sale for a used Jeep Wrangler and could not be any more pleased. We passed a few emails back and forth to arrived at a great deal. I drove 90 miles to pick up this auto and they had everything pretty much ready to go when we arrived. We were in and out of there in under 2 hours. I would recommend working with Darren to anybody that is looking to purchase vehicle from Audi of Tysons.

Robyn1098

Feb 9, 2013

Due to an unfortunate change in my financial circumstances, I needed to trade in my beloved Q7 for a much less expensive and more affordable vehicle. I came a across a used Volkswagen CC on the Audi Tysons Corner website and was intrigued by its sporty look and great price. Django immediately responded to my online query and invited to the dealership to take a look at the car. Django's warm and friendly demeanor helped make the process of trading my vehicle in much easier than i expected. I was very sad to say goodbye to my Q7 but have been happy with the CC. I absolutely recommended Django and Audi Tyson's Corner for the purchase of a vehicle - new or used.

StevenHelfrich

Jan 28, 2013

I was in the market for a use A6, I found one online at Audi of Tyson's. I called on my lunch break at work, and spoke with Darren Gerke. The A6 did not pass VA state inspection, so I asked Darren to make a list of parts the A6 needed to pass. I went after work to take a look, and as promised Darren had the list of parts waiting. The deal took a couple of days to complete due to complications on my end, but Darren did not hesitate to help me along the buying process. The A6 was priced under 12k but I honestly felt like I was buying a Audi that was much more expensive. This was the third Audi that I have purchased but the first time at Audi of Tyson's and I couldn't be happier. Darren is a true professional. Next time i'm in the market for a Audi, Darren Gerke will be the person I call!

Warczak0119

Jan 27, 2013

Roma was excellent in providing friendly service and attempting to help me find a car. He went above and beyond compared to the dozen or so salesmen I encountered over the past 2 weeks. Thank you for your honesty when showing me the cars being offered.

IliyaTodorov

Jan 24, 2013

Me and my friend traded-in 2 cars in 2 weeks period i believe. Both of them with Pavlo Lykhachov.With this I want to recognize Pavlo as very nice person and high level professional. His knowledge of the matter helped us a lot to make the right decision. Thanks to his professionalism the process went fast and smooth. I will highly recommend the service and will definitely return in the future.

ruffryder1000

Jan 20, 2013

You should always buy a used car from the manufacturer of the same name...with that said, I would buy any car from this dealership! They gave me a fair price that we negotiated and they got me out the door in a reasonable amount of time. The car I purchased had an unforseen issue and they made sure post sale relationship was maintained by helping the issue go away! Great customer service, friendly atmosphere, great dealership! Thanks for everything!!

robert schroeder

Jan 19, 2013

We have bought multiple cars from Joseph Jay and there is a reason we keep returning and request him. He is very knowledgeable, intelligent, respectful and tries to make the deal work for the customer. He relies on his professionalism instead of pressure or gimmicks and gives a sense about being trustworthy.We have recommended him to others and plan to continue to do business with him.Robert Schroeder

CynthiaBE

Jan 19, 2013

Mr. Bounds contacted me about an inquiry I had made online. I was interested in a used Audi wagon and as soon as he knew he was getting one in that was within my price range, he contacted me. The sale couldn't have been easier and Ronnie was wonderful in doing all he could to make sure I could buy the car. Everyone with whom I came into contact was terrific and helpful. I have used the HBL/Tyson's service department before and have always been extrememly pleased. This was my first experience with the sales department and I am equally happy. Marvelous dealer! Thank you to everyone!

gsharma

Jan 17, 2013

Chris Ross continues to go above and beyond in his quality customer service. After numerous hard fought attempts Mr. Ross made to obtain the specific car configuration I wanted, we decided to do a Factory order. Its been a delight and pleasure working with Mr. Ross for my first Audi buying experience. He is never too busy and takes takes the time to explain/show every detail to ensure Im 100% confident in my decisions, even if its right down to the wood trim choice! Kudos to Chris.

jek66

Jan 15, 2013

After my experience at a used car dealer, I was very pleased with the transaction at Tysons. I felt a genuine concern for my happiness while choosing a vehicle. The staff made a effort to help me stay within my monthly payment budget buy reducing the price of the car and offered a better finance rate than I was quoted by the other dealer. (Something the other dealer did not consider.) And to think I almost bought a car from somewhere else.I have already told my friends and family how pleased I am with Audi of Tysons, and I will certainly let my co-workers know where I purchased my car. (As many of them are now talking about the Audi.)

nadialena

Jan 14, 2013

We had settled on a certain make and model, and came to this dealership to look at one of their used cars. We found multiple cars that matched what we were looking for, but this dealership made us the most comfortable and Ronnie was the most helpful. They negotiated with us on price, and listened to what we were concerned about and were able to help us come to a great deal. They weren't the absolute lowest in price, but I think that it was still the best deal.

RJSandler

Jan 9, 2013

Chris and Roy were polite, professional and very knowledgeable. Roy spent more than average time with us explaining the technology and benefits of the Q7. He was enthusiastic in understanding what we were looking for and ensuring that we had a complete understanding of Audi's offerings.

smplgrl2

Jan 7, 2013

Made me a believer! Purchasing a car is my absolute least favorite thing to do, however I found the car of my dreams on the Audi of Tyson's Corner website and the deal was on! Our salesman, Kane (Big Daddy Kane) was a pleasure to work with and helped us get the deal we wanted for the car of our dreams! He even made my New Year and called three weeks after the sale to tell me that he'd located the second key for my car, saving me in excess of $200 for the replacement!! Thank you for your professionalism and service Kane!

dvcoello

Dec 29, 2012

Recently purchased a used 2012 TC Scion car from the Audi of Tysons Corner. Overal the experience was a pleasant and the sales rep (Ronnie Bounds) worked with me t reach an agreeable price. Nice helpful people all around. The staff was very friendly and the entire process went smooth and quick. Ronnie Bounds was great - very relaxed, professional and respectful. Ask for him!

NikolayP

Dec 27, 2012

Very pleased overall with the dealership. Ask for Pasha when you get there he is personable and knowledgeable. He explained me everything about the car in a very detailed and descriptive way. He definitely had all the answers to my questions and no matter how many times I asked the questions he didn't get frustrated. Yes,I would recommend this Audi dealership.

DaRZz

Dec 25, 2012

Roy was amazing! I went in with my Mom and Dad to get a new Audi for myself and the process was quick and Roy was so helpful. I would highly recommend and suggest you swing by Audi Tysons and ask for Roy!

akcmd

Dec 20, 2012

I didn't buy a car from him (went with a BMW), but would highly recommend Shane to anyone in Northern Virginia looking to purchase an Audi. Very smart, enthusiastic, helpful, and efficient. A pleasure to work with overall.

movam

Dec 16, 2012

I just leased a new Audi Q5 SUV yesterday after turning in my old leased honda mini van and I must say from the moment that I stepped in Chris Ross from the dealership took great care of me. He was very knowledgeable and enthusiastic about the whole process and helped me pick the best vehicle with all the features that were important to me . The deal was was finalized in record time and still I never felt rushed or pressurized into leasing the vehicle. He showed me a few vehicles , but based on his knowledge of Audi vehicles and their features I was sold completely on the Q5 that I finally decided to go for. I am highly impressed at the quickness and quality of service that Chris provided. And an added bonus was when he took great effort to explain the multitude of features in my vehicle.Great service Chris, thanks for all your help.

MRWALLACE

Dec 14, 2012

I'm very please with the purchase of my 2007 530BMW at Tyson's Corner Audi. I have started shopping for a vehicle 6 month ago when I came across the dealer on CARS.COM I notice that they have other type of cars besides Audis so I stop by and when I walked in I was greeted by Mr Bounds who kindly introduce him self and start assisting me, the vehicle I have seeing online was no longer available, so he quickly show me other options which at the moment I was not ready for, he took my information and told me he was going to be sending me listings once in a while and to let him know if I find anything I like. After six month and visiting over 6 different dealers I have decided to call Ronnie because he was the only one who really follow up and show determination in doing business with me, in a matter of two days he got me the deal done, I really appreciate him and the financial department at Tyson's Corner for helping me in the process.

B_K

Dec 13, 2012

Pasha sat with me for over 6 hours, well into after they closed, while I went over every aspect of the car and relating documents. I am an extremely meticulous individual, and will look through everything with a fine-toothed comb before being convinced. In the end, I let Pasha know that, although I knew I wanted the car almost immediately, his attitude and professionalism is what left me without question to buy the car that day. It was the first time I had gone to see the car. I had been to several other dealerships checking out cars, and though there were a few that seemed promising, I simply could not close the deal at the end of the day. I had left a few select dealerships with the intentions that I would be back around during my "final decisions." Though it goes without saying, I never had to go to the other dealerships for a "final round" due to the confidence that Pasha and the rest of the Audi of Tyson's Corner gave me. Thank you Audi of Tyson's Corner!

dandaw66

Dec 12, 2012

I purchased an A5 Convertible Quattro 2010 from Ronnie. He worked with me to get what I wanted and ensured the car looked beautiful when I eventually picked it up from Audi. It looked brand new.Ronnie is extremely pleasant to deal with, and I have no hesitation in recommending him.

feiwang_dc

Dec 11, 2012

I visited Audi Tysons Corner dealership for an used Audi. The agentthat welcomed me, Mr. Django Mulholland, was honest, professionaland not pushy at all. That was such a nice experience working with him that I will definitely recommend to you.

chriswon

Dec 10, 2012

Working with Roy (and Shane) made my purchase very stress free and actually, pretty fun.Their very personable attitudes and patience really made me feel comfortable.There's no question about it, I'll be coming back to see them next year!

hestewart87

Dec 7, 2012

I found a great deal on a used Ford Focus hatchback at Audi of Tyson's Corner. After searching for weeks for the right car, no other dealership had what I was looking for at such a great price! The sales person that worked with me, Django, was excellent, honest, and not pushy at all. While my car is five years old, they cleaned it up so well that it runs and looks like new. I definitely recommend this place if you are looking for a used vehicle.

R.Canan

Dec 7, 2012

I found Audi of Tysons when Django Mulholland replied to my e-mail through car gurus, looking for a used car, because my own car was crushed by a tree in a storm. Although the initial car I sought at Tysons Corner Audi was no longer available, Django listened to my story and my limitations and directed me to a wonderful used car - that I bought. I came down from Baltimore to see it, late one Friday night and was so nerve-wracked by all the construction on the highways - that I asked Django to drive the car for me. He seemed genuinely delighted in the car himself -- there was nothing about his reactions that was "spin" marketing. It was just real delight and facts and I trusted him. The car is great.

jordans78

Nov 28, 2012

My wife and I had a great experience at Tysons Audi. The dealership is very well maintained and professional. Even better, the service we received from Ben was fantastic. I've always disliked dealing on a new car, but Ben made it a very comfortable experience because he's very knowledgeable and not pushy. I look forward to working with him again and would encourage you to do the same.

Hungd22

Oct 10, 2012

Worked with Chris on buying the Q5. He was very helpful in getting the exact car that my wife wanted. Went to other dealerships before here and this was by far the experience we have ever had. I highly recommend you see Chris if you don't want to waste your time with all the other BS you seem to get from most salespeople.

sandy9658

Aug 22, 2012

In early August, I purchased a 1999 Honda Civic from your dealership for my daughter for her first year in college. I always thought it was a myth that car salesmen take advantage of females but now I know it's FACT. The car looked great for it's age and I purchased it knowing that it had failed VA inspection since it needed tires and wiper blades. The manager agreed to drop the price of the vehicle from $3750 to $3500. My salesman even went to KBB's website and showed me the blue book value at somewhere around $3300. I also was aware that I would be on my own to get it MD inspected since we reside in MD. Well, tires ended up costing me $315 and when I took it through MD inspection, I was told it needed rear breaks - that cost me $165. This was an unexpected expense that I was forced to incur. Additionally, I later discovered that the car needed an oil change! I am very disappointed as I stated that this car was purchased for my daughter for college out of state. I am appalled that a car would be sold, knowing that it needed brakes and an oil change. Thank God nothing happened to my daughter while driving the car. So do car salesmen still take advantage of the female shopper? YOU BETCHA!

gendellc

Jul 26, 2012

I recommend the dealership for the quality of work, but not for the service experience. They are not very customer-focused. It's nearly impossible to get a reliable estimate on the time that your car will actually be ready. In my two experiences so far, I arrived when I was told my car would be ready and it wasn't ready. I had to make several calls to get a status on my car. Worst of all, the hold up always seems to be the car wash. They aren't even required to wash to my car and I assume they are washing it to provide customer satisfaction, but instead it just makes me angry. They tell me my car will be ready in 30 minutes and an hour later it still hasn't been washed. Can't they hire some more people to wash cars with the prices that Audi charges? Are they washing them by hand with buckets? I've never experienced a problem like this with the other luxury cars that I've owned previously.

steve

Jul 13, 2012

I gave Audi Tyson Corner the highest possible rating because: This was my second A-6 purchased from Tysons Corner Audi. Great Deal, again. Sam Alimi was extremely professional and knew everything about the new A-6. Dan Rickerman was pleasure to work with and very direct and easy going. Overall - I could not have had an easier, better, faster experience. In at 1:30, out at 3:30 including a 30 minute test drive.

jcorcoran

Jun 30, 2012

Pasha was very helpful without being pushy. He sought to understand what we were looking for and followed up with us on several different occassions to see if he could help us further. My wife and I appreciated his professionalism and courtesy.

Ann Sauer

Jun 29, 2012

Just bought an Audi wagon today from Robert Bahman. The entire experience went very smooth, including my trade in. Robert was could not have been more pleasant and straight forward . I highly recommend dealing with Robert and the Audi dealership at Tysons Corner. I am excited to drive my new car!

hbfavor

Jun 25, 2012

I wanted to get a sense of what I could find in my price range, and I lucked into Django on the lot. He gave me exactly the kind of feedback I was hoping for. He asked the right questions, showed solid product knowledge about the differences in makes and models, as well as what was available in inventory. He was relaxed and friendly and businesslike but totally no pressure. Left me with a nice impression of Audi of Tysons.

bsipes

Jun 18, 2012

My wife and I absolutely love our new Q7 and we couldn't have asked for a better experience working with Audi of Tysons Corner. Terence Wilsons professionalism, expertise, and assistance throughout the whole process was extraordinary. From the very beginning, he assisted us with selecting the vehicle and tailoring the options to fit our needs. He kept us informed throughout the ordering process as new information was made available to him. Finally, when the vehicle arrived he spent a significant amount of time educating us on the many features of the Q7 and answered all of our questions. The other individuals who I interfaced with at the dealership were also extremely friendly and knowledgeable Joseph, Ronnie, and Brian to name a few. The vehicle itself is absolutely amazing and exceeded my already high expectations. Working with such a great team of individuals was the icing on the cake.All in all, I would (and already have) strongly recommend Terence and Audi of Tysons to anyone in the market for an Audi.

alistairmiller

May 3, 2012

I went into Audi of Tyson's Corner after seeing a 2 year old S4 listed online the day before. Knowing that these cars tend to go quickly, especially with low miles like this, I arrived and asked for a Salesperson. Roma Emelev greeted me with a smile and asked how he could help me. He was very knowledgeable of the car I was looking at, even though it had only arrived the day before. After taking a test drive, we discussed the sale. The entire time, Mr. Emelev was courteous, friendly, and never pushy. After agreeing on a price, there was some time to kill as paperwork was prepared, and we talked about cars in general. He knows a lot about every make and model we discussed, and I was very impressed with the breadth of his information. I would not hesitate to do business with Audi of Tyson's Corner again. Nothing against the other employees (the Sales manager Kevin Boykin was also extremely helpful and friendly), but I would prefer to work with Roma again if given the chance.

kunalkoul

Apr 14, 2012

If you prefer to have your time wasted, being bumped from one sales rep to another, your calls not returned, your emails not answered then this dealer is just right!

APL1981

Apr 7, 2012

I went into the Audi of Tyson's Dealership for the very first time, not knowing what to expect. What I experienced was a team of individuals doing everything to make me feel as VIP in their VIP program. There wasn't anything that I could have asked for that the team didn't accommodate as it related to my purchase and my special request to participate in the surprise gift for my daughter, who's graduating from college. Now, that's how I want to be treated when I'm making a purchase. I too, am in customer service and sales, and my team has it right.Thanks, Joseph, David and Brian

Audi3012

Mar 27, 2012

I love my A6 it drives great. It is my first one and I do recommend anyone looking to purchase pre-owned car to Ronnie Bounds. Ronnie was very helpful and courteous with the purchase of my A6. He made my experience with the Audi brand an unforgettable one. I definitely will come back!!!

sigita

Mar 21, 2012

I have 2 Audis and have been bringing them for here for service for the last few years. I feel my service advisor really goes above and beyond to take car of my cars. He is honest and I feel I pay a fair price for the quality of service I receive. I would highly reccomend Konrad at Tysons Audi.

jbordack

Mar 21, 2012

Ronnie is an excellent young man . He was quite friendly , easy to work with , and very respectful. Has a great attitude . We will return again the next time we are in need of a car . Great job . thank you . joe

Dtubbs

Mar 13, 2012

The service department takes such good care of us! My husband and I both use this dealership to service my A3 and his A4 since it's on the way to work. Every time we come in for routine service, the service agents (Joey/Konrad for me and Kevin for my husband) are so professional. They speak to me in terms I can understand and are realistic in what the car needs fixed. With our cars getting a few years on them, it's good to know that we have a dealer that's close by that shoots us straight, especially as a female coming in by myself.

allantone

Mar 11, 2012

Abe gave is terrific service. The dealership was REALLY busy bey he made time for us and was super helpfull, we got the car we wanted at a price we wanted and couldn't be happier.

MBorn

Jan 16, 2012

I've visited Audi's service shop here several times over the last few months regarding a couple of minor issues that were covered by our A6's warranty. Konrad Malinowski and all of his colleagues at the service desk have always been extremely helpful, friendly and gracious in their dealings with me. I've always gotten prompt appointments, and if my car had to stay overnight, they made sure I had a courtesy car in the interim. Yes, it's a hassle to get your car serviced or repaired, but since you've got to do it anyway at some point to enjoy your Audi at its best, I happily drive all the way from Silver Spring/Wheaton (MD) - skipping two other Audi dealerships along the way! - to get it done here.

Brian Singleton

Dec 14, 2011

I would just like to say that Abe was as helpful, courtious, and informed and anyone you could hope for. He greeted me and made me feel comfortable in the showroom immediatly upon arrival. Anyone could have had my sale, but he moved to take care of me. As I told him when I left after purchasing my car, I would surly seek him out on my next Audi purchase.Thanks Abe!!!

LGDeneault

Nov 28, 2011

I have been a big fan of the Audi TT since it first came out but, the only feature that I didn't like was the design of the tail-end and trunk-section of the car. From the moment that I saw the 2012 Audi TT, it was love at first sight!The very moment that I was introduced to Sam Alimi (Sales at Tysons Corner Audi) I liked him! He was very professional, honest, hard-working, thorough, friendly, up-beat, caring, passionate about the TT, and all of those great attributes that a Sales Professional should have! Sam was an absolute joy and a blast to work with and this was *THE* very first time in my life that I actually enjoyed buying a new car! Sam & Tysons Audi took care of absolutely everything and I swear that I have waited longer for an oder from Five Guys! Just to let you know that since mid-August I have driven over 5,000 miles with my new TT and love it more and more each day! Sam, Tony, Joey, and the rest of the Sales and Service Team made the 5k mile check-up a breeze and they bent over backwards to make certain that I was truly happy with everything with my TT.Although Tysons Audi was new to me, I couldn't possibly imagine ever buying a car from anyone else!A True-Blue Tysons Audi Fan! LEEPS - Should you have any questions, please do not hesitate to email me at LGDeneaultatgmail.com

macimia

Nov 22, 2011

I recently purchased an RS4 from Audi Tysons Corner. From my very first contact with Karifa Mara the sales/customer care experience was first class and seamless. As an out of state purchaser with no prior experience of dealing with Audi Tysons Corner, it was confidence inspiring that Karifa was straightforward and complete in his dealings with me, returned my calls and provided me with all additional information that I asked for. When I turned up to collect the car everything was ready for me, the car looked as good as it did in the photos, and I navigated through the purchase process without any hiccups. The car was collected and delivered to me ahead of time the following week. I am thrilled with my ownership experience thus far. Thanks Karifa for the great level of care you provided and I would thoroughly recommend purchasing through Audi Tysons Corner.

krsusa

Nov 15, 2011

My experience purchasing our first Audi - a Q5 -- was outstanding. Our sales person - Michael Hallahan - really made the whole expereince a good one with gratifying results. As husband and wife buyers the expereince can be lengthy and trying at best but Mike stood by and dedicated his time and advice expertly. The GM was warm and accomodating backing up Mike the whole way through acceptance of my negotiations and final price. After the deal was struck, Mike hung in there after hours on Holloween night and spent alot of time going over the car's programming and operations. Mike Hallahan is the reason we made the decision to buy and at Audi of Tysons Corner.

notsatisfied22

Nov 1, 2011

They didn't stand behind the car. As soon as I drove it off the lot I had to spend an extra $650 for broken windshield (they said they fixed it until the first bump I hit) and then shorted out the electrical system when they detailed it. The GM told me I bought it as is so it is my problem.

audi_tt

Oct 17, 2011

Audi of Tysons Corner turned out to be an exceptional car buying experience, and that is due in a very large part to Sam Alimi. From my first visit until I bought my car two months later, Sam was with me every step of the way. He was never pushy and allowed me to proceed at my own pace. He made himself available when I stopped by, responded to my questions in a timely manner, and was willing to do whatever was necessary to find the car I was looking for.When I purchased my car on a Sunday afternoon, it took 30 minutes to locate my Audi TT and agree on a price. Much to my surprise and delight, the car was delivered and ready to be picked up at noon the following day. The financing process was a breeze and they were also able to beat the interest rate that I had arranged. I wouldnt hesitate to recommend Sam Alimi or Audi of Tysons Corner to anyone interested in purchasing in Audi.

Randyseale8

Aug 31, 2011

Audi of Tysons Corner, what an Excellent experience. I am a recent college graduate and visited several dealerships in Northern Va looking to purchase my first car. I knew the model and price range I was looking for in consideration of my purchase. After visiting several dealerships with no success in finding the right car for me, I decided to give Audi of Tysons Corner a shot. I spoke with Karifa Mara, a Certified Pre Owned Specialist at the dealership. Karifa asked me what car I was looking for, the color I wanted, and the price that I could afford. They did not have the car I was looking for on the lot so Karifa recorded my information and promised to call me back as soon as possible. No other dealership that I visited offered the extra help that Karifa provided; the other dealerships in the area only wanted to sell me what they currently had on the lot or no car at all. I requested that if these other dealerships could find the car I wanted for the right price, to please contact me immediately. I felt isolated by their response and to this day, have not received any calls at all from the other dealerships that I visited.Shortly after my visit, as promised, I received a call from Karifa telling me that he found "My Car" and to come check it out, so I drove to the dealership shortly after when I caught some free time. Karifa hit the nail on the head; I arrived to find the perfect car waiting for me, the exact car that what I was looking for but couldn't find ANYWHERE online (Autotrader.com, Cars.com, etc). I decided to go ahead and jump on the offer, a few hours later, I drove off the lot as a proud owner of an Audi A4 Cab. Karifa is an employee that was gladly willing to go the extra mile to provide a customer with the satisfaction that they're looking for. I can not say enough about my high level of customer satisfaction in dealing with him. Karifa's EXCELLENT sales and interpersonal qualities are specifically the main reason that I decided to accept the offer and purchase my Audi. After several talks with Karifa, I gained a lot of Trust in him as an auto-salesman, which is EXTREMELY DIFFICULT TO ACQUIRE. This trust is very important for a first-time car buyer and I was not able to find it at any other dealership that I've ever visited. Karifa by far exceeded my expectations and was there to walk me through the entire process, clearly explaining to me any question that was brought up. I highly recommend Karifa as the best salesman that anyone could ask for, whether you are a first-time buyer like myself, or an experienced buyer. Because of my experience with Karifa Mara and Audi of Tysons Corner, I would NEVER even think to buy an Audi from any other dealership in Virginia. When you're ready to get a great deal on a car from Audi of Tysons, make sure you ask for Karifa.

asemrau

Aug 27, 2011

After moving from Michigan, where I had a very positive experience with my Audi dealer and their service department, I expected to find similarly experienced and professional people at Audi of Tysons Corner. Big mistake! I should have read the dealer reviews first.It took 3 visits with my TT to replace a broken fastener in the wheel well. By the time they finally managed to fix it, my warranty had run out, and they charged me for it.A problem with engine performance (still under warranty) was commented with: "This performance is normal".Since I know it when the performance of my vehicle has changed, I did not take that for an answer and asked for test drive with the service manager. His reply "This performance is normal".For the "investigation" of a leaky UV joint I was charged a hefty price. the result of the "investigation" was that there was a possible leak and that the UV joint should be replaced.Needless to say, I did not return to them after this. Any small repair shop without Audi certification can do a better job than these guys.My second Audi, an A4 fortunately never saw this place.I fixed the leaky UV joint myself by replacing the boot. I bought the necessary manuals and diagnostics tools, and fixed the engine performance issue, and when I am too lazy to work on my cars, I bring them to a local repair shop, where they run circles around the "mechanics" at Tysons Corner.It's a pity. Audi makes excellent cars (they actually manage to run despite dealers like those of Tysons Corner). But what is a good car worth without good service?

wadejg

Aug 12, 2011

I was interested in a used 2009 Nissan GTR, silver, 17K miles that they had listed on autotrader. I called the dealer to speak with a sales representative. I originally spoke with the sales manager (I believe Jim, but can't swear to it). I said I was interested in the car and was in Alexandria for the day so was pretty close. He said sure great, come on in and take a look. Gave my phone number and he said a salesman would give me a call to let me know who to ask for. Got a phone call from Noosh. Answered the phone "Dr. Wade." I am on call for weekend emergency phone calls. Talked to Noosh and said I am heading down to the dealer.My wife and I arrive 25 minutes later and ask to speak to Noosh. Unfortunately he is busy delivering a Q7 to a person. Hung around aimlessly for 20 minutes, and finally getting antsy asked to speak with the manager. At that point Noosh gives us the keys and says have a look around the car. Great. Looked around the car with my wife started it, etc. She really like it. Another Great.Finally after 20 more minutes Noosh comes back and I say well, the car looks good, has a clean carfax, lets take it for a drive.....You know like any other used car a person is ever going to spend money on, much less $68,000. That is when the smarmy used car sales silliness starts. "Oh sir, we can't possibly let you drive the car until you buy it. If you sign a contract and finance it then you can take it for a short drive. We don't let people drive this or the used Gallardo (kinda funny because the other car I was interested in was 2004-2005 Gallardo)." I said, "well I'm sorry to have wasted yours and my time, I don't buy used cars without ever driving them," shook his hand and began to walk away. Then more smarmy used car sales silliness. Noosh says hold on let me talk to the manager. OK, sure. My wife and I wait 10 minutes, standing in the hot sun (he took the car keys). I then walk into the Porsche showroom where he went, and he is standing and chatting with the manager pleasantly about something clearly not business related. It was like that scene in Fargo where the car salesman says he is going to talk to the sales manager about the accidental undercoating and leaves to get coffee and talk about football in the back room. Really? Seriously? I walk up and say, guys whats the hold up, its hot, and we are leaving. Then the manager gets all huffy and says that "We can't just let anybody drive our high performance cars." He says this with a straight face standing next to a Porsche Turbo in the showroom.I'm sure the occasional kid with no money walks in for a joyride. Worse you do is at least take him for a drive and hope to have a future customer. But a physician and his wife, driving a brand new miata (my M3 was actaully in the shop, seriously) come in and you treat them as if there time has no value. Just say from the get go, "no test drives on that car" and save the time and aggravation. Maybe you would have sold me the Gallardo, who knows since obviously you would never let somebody drive your used car.I ended up with a 2009 GTR from a place in Oregon 2 weeks later (bought it while on vacation). Walked in with my wife, they threw me the keys, got copies of our driver's licenses, and we took it for a test drive. Both of us loved it. Great car. Settled on a price, and bought it. No fuss, no used car sales smarmyness.I would not use this Audi/Porsche dealer to look at a high dollar high performance car, at least if you expect to drive it before you buy it.Regards, Justin Wade

aspaker

Aug 3, 2011

Chris Ross was about the best salesperson I could imagine having. He was patient with me despite my complete amateur knowledge of Audis and options. He helped me narrow down my choices without pressure tactics and allowed for multiple test drives of multiple vehicles to aid in my decision making process. He stayed for an hour after closing time during my first visit (along with Manager Mike Tsamouras), and stayed hours past his normal schedule on my second and final visit. He is truly customer service oriented, which became even more obvious when, after I purchased the car, he offered his continual help to teach me about the car and its gadgets anytime I wanted to stop by. I would recommend you give him your business. Not only helpful, but an easy personality, and made the process fun.

bfcake112

Aug 3, 2011

I bought my 2008 Audi A4 from this dealership as an out of state resident (North Carolina). The car was advertised as a Certified Pre-Owned car, however when I went to pick the car up, I noticed that the passenger side door's speaker cover was cracked (which was not pictured online) and I also did not receive three keys to the car (which is standard when purchasing a Certified Pre-Owned Audi).Nothing was done to fix these problems: the repair personal for the day had already left (at 2pm in the afternoon...?) and they said that they probably had the spare keys lying around somewhere and they were going to ship them to me.For the next two months I made calls and finally wrote a letter to the general manager (Mike Tsamouras), alas, I received no response to any of my concerns.Additionally, I had to wait two months for my car title and license plate... Also, when I picked up the car from Tysons Corner, they told me that they had given the car its 25,000 mile servicing and that I would not need to have it serviced until 35,000 miles - however, when I took it to my local dealership (Raleigh, NC) they notified me that a service had NOT been done and there were no records indicting that it had been.Overall, I would not recommend purchasing from this dealer, especially from out of state where you won't be able to interact face-to-face. Once they have your money, you are no longer of any concern to them.

happy_audi_client

Aug 1, 2011

I recently called Audi of Tysons Corner to have a malfunctioning seat belt closure fixed under warranty. I had purchased a certified pre-owned 2008 Audi A6 a week prior at a different dealership. Nonetheless, Glen at this Audi's service department fit me in for an appointment the next day. Everything, from check-in to check-out, was being done with utmost courtesy, and within a little more than an hour, I was ready to go with everything fixed and my car washed. I didn't have to pay anything since this issue was covered by the car's warranty. Glen personally stopped by at the Audi guest lounge to greet me and thank me for my business. I am very impressed by the quality of service, the cleanliness of the shop and the friendly staff, and am planning to visit this Audi dealer for future business - even though I live in Maryland with two different Audi dealerships closer by!

jenkins04

Jul 30, 2011

This is the second vehicle that my husband and I have bought from Audi of Tysons Corner within the past year. We actually went to the dealership to look for a S5 but Roma Emelev showed us a TT that was in the shop being detailed. The car hadn't even made it to the lot for sale yet. The staff was very helpful and courteous. Roma Emelev is an excellant salesman and worked very hard to find us a vehicle that suited our needs. He was knowledgeable of all vehicles even non-Audis. If you are going to Audi of Tysons Corner to buy a car, then ask for Roma.

eshope

Jul 2, 2011

Great experience. They were fair on the price and educated me on the entire process. Abe was very knowledgeable about the car and knows the difference between all the models.

eltigre109

Jun 11, 2011

Ali made my buying experience so quick and smooth. Very polite, courteous, and helpful. Answered all my questions with details. I am a returning Audi customer and hands down this was the best Audi buying experience.

comingpe

Jun 1, 2011

Second car I buy from these guys in the past 6 months. Great experience. On my second purchase, I wanted to compare so I went to Audi Alexandria.....what a disaster. I felt robbed and wasted 5 hours there. Anyway, back to Tysons. There I had the service I was expecting from a dealrship representing Audi. Everything was smooth, great service overall, attention to detail and easy negotiation. They will not give you a car for free, but at least there are no hidden fees and you know for sure what you are getting into.Recommended.

jriach

May 31, 2011

It was a pleasure to work with and purchase our Audi from Karifa Mara! We experienced a pleasant environment and it was nice to work with Hanna, the financial manager, as well. And, we truly appreciated the manager giving us a coupon. We love our Audi!

Stosh8

May 26, 2011

This dealership has taken a great strides in introducing the Audi product to the wider public by making the lease/buying process professional while offering a competitive package. Thanks to Ali for making the interaction concise and respectful. Andy J

minwookie

May 4, 2011

I went to this dealership after having visiting another local Audi dealership that shall remain undentified. They were having trouble locating an allocation to order an A3 that I wanted built to my specification of color, options and trim. Chris was the first gentleman who greeted me when I walked into the dealership and within minutes we were filling out paperwork. Everyone I dealt with was extremely professional and they made it a point to keep me in the loop with the progress of my car as it was being built. Overall great experience.

BSDAVI

Apr 30, 2011

My experience at Tysons Audi was exceptional. Christopher Ross was an AMAZING Sales Rep. He was incredibly helpful, had great customer service and he was definitely not your typical "lay-it-on-thick" salesman type. Chris made my car purchase experience easy.

Kviz

Apr 30, 2011

Ali was a pleasure to work with. He was accommodating of my busy schedule, answered all of my questions, and was not pushy I the least. He found the vehicle I was looking for, and the purchase process was smooth and easy. Ali did a great job of providing me an overview of the operations of the vehicle, and helping me understand it's features. I would highly recommend Ali and this dealership.

jdurrant

Apr 27, 2011

This spring Q5's were hard to find but Ali at Audi of Tyson's found one with exactly the features I wanted and in one of my four color choices. This is the second new Audi we have gotten from Ali in as many years. He is very professional and a pleasure to do business with.

willbuss

Apr 24, 2011

First, Audi of Tysons Corner was the only dealer within 25 miles who had an A3 TDI. Chris eagerly took my phone call, explained what he had in inventory, and invited me down for a test drive. Despite a busy showroom, we were welcomed, offered coffee, etc., and within 5 minutes, we were off -- great test drive route that really showed the car's handling. Chris was extemely knowledgeable of the details of the car, options, performance. Within 20 minutes, I had made up my mind. Within just over 2 hours, I walked out with a good deal on the car, good financing that beat my prearranged financing, and overall, it was smooth, quick, and done. Couldn't have gone better. I appreciated Chris's advice and less-salesy style (you know what I mean...). I would definitely go back, I will recommend Chris and this dealership to anyone looking for Audi.

eswift04

Apr 22, 2011

Roman Emelev at Audi of Tysons Corner was a fabulous sales consultant. He was extremely knowledgable about the vehicles, very professional, and quite friendly. The other employees I met were outstanding as well. I would definitely recommend Audi of Tysons and go back.

kgesse

Apr 20, 2011

Karifa was a wonderful sales consultant. We was very thorough with the ins and outs of the car. He was also not a pushy sales rep. I would definitely buy another car from this dealership and Karifa. Most genuine person who loves his job and very knowledgeable about the cars at the dealership.

tfaulders

Apr 18, 2011

When I concluded that I was intersted in an Audi for my next new car, I contacted the dealership through the web. Ali Malek responded immediately with the infomration about the new A7 model. I corresponded with Ali several times before I made a visit to the dealership and seciced on a different Audi model. Ali could not have been more helpful. During the sales process, Ali was attentive and infomrmative at all time. I would definitely recommend both Ali and Audi of Tysons.

senyurtd

Apr 18, 2011

Thanks to Sam, we felt very confortable in buying process. He explained everything in detail. It was very good that he was very knowledgeable about the car and our options for financing. It was certainly hassle free buying process... I would recommend that auidi dealer to everybody..

suzie381

Apr 18, 2011

Brian was our first point of contact, and referred us to Sam who is on his sales team.Both offerred outstanding customer service and were able to answer all our questions. They did not pressure us into making a decision, but were up front about how fast the cars on their lot sell. They made the car-buying process very straightforward and fairly stress-free. It's clear that they love these cars, and want others to enjoy driving the Audi as much as they enjoy selling it. The showroom was very clean. Sam replied instantly to our phone calls and emails, and we really appreciated his excellent attention to detail.Valerie Talbot was also excellent to work with. She was thorough but quick, which made the financing process less cumbersome.

MMVG

Apr 10, 2011

Karifa was a great sales representative! When I arrived on the lot looking for a used A4, Karifa was there immediately to let me know he would be around to answer any questions and help out when we wanted to, not like some predatory dealers I have encountered.Upon finding an A4 I really liked he came over at my request, showed me the car, allowed for a test drive, and when I explained I wanted to trade in my truck, he set up an appraisal on-the-spot, gave me a fair price for the trade-in, and an even better price for the A4. Karifa was amazingly professional, friendly, and accommodating. This was true for the rest of the Audi Tysons Corner group. They did not jerk me around whatsoever. Kudos to all of you!

Koala1

Apr 6, 2011

Ali was a very helpful and polite salesman. There was no haggling over price. My car arrived with scratches. Ali worked with service to ensure all was corrected. He also spent the time to thoroughly deliver the car, explain the features, etc. I would gladly go to him again if I buy another Audi

eileenchiang

Apr 4, 2011

Ali Malek was informative, helpful and friendly .I would highly recommend him to all my friends . He also has great follow up .The dealership is very clean and presentable and It is always easy to get an appointment and the loaner vehicle is a great help .

jcaudi

Mar 26, 2011

My husband and I went to Tyson's Audi to purchase our second new A4 after the poor customer service we received at Rockville Audi the weekend before.Ali Malek introduced himself to us and immediately catered to our needs.He is polite, honest, and professional. This was the best car buying experience ever. We visited on a Thursday to see what was available and returned on a Sunday to do paperwork. Total time spent at the dealership those two days? - Probably 4 hours, including walking the inventory lot, test drive and finance procedures.Ali is trustworthy, making the negotiations process painless and quick (maybe 10 minutes).If you are really serious about buying an Audi, go see Ali, you will not regret it. I look forward to purchasing my next Audi from Ali in the future.

willardby

Mar 23, 2011

My 1-year old Audi 6 Avant had all kinds of issues and when I called the dealership to complain about poor service in a different location and mentioned the problems with my car, Audi offered me a new car and took the "old" one back.As before I dealt with Ali Malek who is kind, polite, helpful and knowledgeable. Picking up the new car was a very positive experience and I hope Ali will still be with Audi of Tysons when it is time to get my next Audi.I would like to take the opportunity and express my hope that Audi will reverse its decision to not sell the Audi 6 Avant in the USA anymore. I would love to remain an Audi customer but this is only possible if this model will be available in the future.

jenwils1

Mar 22, 2011

My family had a wonderful experience with Audi of Tysons Corner. We found a used vehicle online that we were interested in pursuing. I called the dealership and spoke with Christi in sales. Christi was very friendly and willing to answer any questions that she could. If she did not know an answer, she was more than happy to seek out the answer for us. She checked on many things in the vehicle personally (as we live more than 3 hours away and could not get there right away to see it ourselves). She was happy to speak with us at any time, whenever we had questions, and to call us quickly with any new information/answers regarding our potential purchase of the vehicle.We were able to discuss potential price/purchasing information on the vehicle with both Christi and Kevin (her manager). On the day that we were able to make the drive up to the dealership, they pulled the vehicle off the lot for those 3-4 hours so that it would not sell while we were on the road. They had it ready when we arrived and were helpful in answering questions and allowing us to take all the time we needed to inspect and feel comfortable with the vehicle.The dealership was beautiful and clean. Our family (including our three young children) was treated with respect, patience, and kindness by many employees there, not just the ones with whom we were working. The price we agreed upon was fair and the payment process was smooth and simple. (We did not finance, but paid in full.)Before we started home in our beautiful new vehicle, it was filled with a full tank of gas. Christi came out with us and was willing to help in any way to get our young family situated for the long drive home. Christi has since followed up to be sure that everything is still meeting our expectations and to see if we had any further questions.We are pleased with our used vehicle purchase and the treatment we received from Audi at Tysons Corner.

Gmunford

Mar 21, 2011

After walking out of Alexandria Audi in the middle of buying a car (checkbook in hand) because I caught them trying to bill me for the same thing twice - and then trying to double-talk around it - I drove straight up to Tysons. Night & day. OK, no "amazing deals" but I was handed that at Alexandria and it turned out not so amazing. Jjust honest, fair bargaining - with no phony bait- & switch games. For reasons wont bore you with, I talked to 2 sales guys- which can get confusing & awkward - but they handled it like real pros and gentlemen - tag-teamed it all the way thru to delivery of car. If you want an Audi - go there. Im assuming their service will be on the same level. Class act.

damantoth

Mar 19, 2011

Noosh was great to work with - very friendly and honest. He took his time with me, and I did not feel the process was rushed. Kevin jumped in and made a solid offer which was still honored after a few days. The quality of the product was superior compared against other dealerships that I visited.

rkalchthaler

Mar 15, 2011

Ali Malek was very professional and knowledgeable during my whole experience. He went out of the way to find the car of my choice, including all required options. I would highly recommend Ali as well as the entire Audi of Tysons organization. No pressure sales, very straight forward approach.

Jeljr

Mar 13, 2011

The recent purchase of a new A5 Cabriolet is simply an extension of our experience with Audi of Tysons Corner. We also purchased an A4 in 2005 and again in 2008, from this same dealership. Nooch Harding treated us great and made the introduction to the A5 seamless. We actually really enjoyed the experience. Also, David McBrearty handled the financial part of the transaction extremely professional and worked with us to complete a very satisfactory deal. We don't know anything that could have been done better. All around a great experience and we would, and have, recommended this dealership to anyone looking for a great automobile!!!!!!We can't wait to start putting miles on our new Audi A5 Cabriolet.

markbaggett

Mar 10, 2011

Excellent customer service -I am credit challenged and after going to 4 different dealerships, Audi of Tysons was able to get me financed with very little effort. I was in and out with my new used Titan in a few short hours. Thank you Christi and Valarie!

ChrisV86

Mar 2, 2011

I went to two Audi dealerships, Audi of Tyson's Corner and Audi of Alexandria. Although I was not that upset with Audi of Alexandria's service I can definitely tell you you will notice a difference in professionalism, courtesy and helpfulness between the two. Audi of Tyson's Corner was easy to work with, explained in detail any questions or concerns I had and in the end sold me the car I was told wasn't available anywhere the day prior by Audi of Alexandria.I highly recommend even if you live next door to Audi of Alexandria to get in your car and drive a little bit further to Tyson's Corner. You will not regret it. P.S. Don't let Audi of Alexandria sell you a car that very day. They don't want you to leave because they know if you shop around you will not go back.

hjohnson78

Feb 22, 2011

I have been talked down to or ignored by so many car dealerships I've lost count. My experience at Audi of Tyson's was totally different. Brian and Joseph couldn't have been nicer or more professional -- they were patient, and let me take all the time I needed to buy the car I've been looking at for YEARS. I couldn't be happier with my decision. They were great to work with, and Hanna Diep in Finance did a great job explaining all of the paperwork. Thanks very much!

omar818

Feb 18, 2011

one of the best dealers in the area.i want to say thank you Nooch you were friendly and helpful .... you gave me all the information that i need about the car ... and i bought the car .... it was a used BMW 335i.i would recommend this dealer to any one want to buy a new or used car.

Sammy0824

Feb 8, 2011

My husband and I recently purchased a 2005 Volvo XC 90 from Audi of Tysons Corner.Our sales man was Karifa Mara he was patient and down to earth. At no point did we feel pressured or irritated with the car buying process. This was the first time I have bought a car and not felt like the car dealer was my worst enemy at the end of the deal.His honesty and professionalism were evident throughout the entire process. I have finally found a sales person that I would recommend to friends and family. I am confident that anyone I would send to Karifa would have the same positive experience. I never thought I would say this about a car sales person but Karifa is a great sales man to do business with if ever we need to purchase another car I would definately call him first.

razz367

Feb 8, 2011

Most companies have evolved from a command and control structure to one of at least a team based environment, if not a fully matrixed work environment. For the manager, this makes cooperation among teammates and among groups essential for success. For employees, receiving cooperation from other employees and other departments is often the only way to get anything accomplished. Having said that, this dealership nails it. This dealership provides a buying experience unparralleled by any of its more recognized competition. I had been waffling back and forth over two distinctly different models when I met up with Karifa Mara. He was was always prompt and courteous when fielding my calls and emails, before even meeting me in person, and then he patiently and enthusiastically answered all of my questions when I finally did walk onto the lot. The GM, Mike Tsamouras, was both respectful and candid in providing me with an indisputably fair purchase price. It is conspicuous and glaring that Mike is a seasoned veteran in the industry, and has a unique panache in running an accomplished, energetic organization. I would emphatically recommend this dealership to anyone who is in the market for a new or used vehicle. I wholeheartedly believe that you would be doing yourself a disservice if you are even considering a automotive purchase in the near future and you do not visit the first-class team at HBL Porsche/Audi of Tysons Corner VA. Remarkable job Karifa and Mike!!!

guptat

Feb 5, 2011

I highly recommend Audi of Tysons for your next car purchase. What brought me in were cars that were priced right, but what made me stay and purchase a car was their professional, friendly, low pressure approach to car sales. Scott was honest, upfront and down to earth, and he helped me get exactly what I wanted.

pvogel

Jan 18, 2011

I walked into the dealership without an appointment and immediately was greeted and asked if someone could help me. I was directed to Mike Hallahan and he took the time to ask what I was looking for. Since I was not sure of the benefits and features of several of the models, Mike took the time to explain each and narrow down my search. When I left the dealership I had driven an A4 and felt my questions had been answered. At that time I was not ready to purchase as I had several other vehicles that I wanted to check out first. I went to visit several other dealers but wanted come come back and drive the A4 again. This time Mike was not there so Django took over and assisted in providing me with another test drive. At that time, I was pretty sure I was ready to purchase but wanted to check out several dealerships to see who might have the car I wanted and the best deal for us. I returned to another dealership to narrow down the selection and pricing. My husband was with me at this time to help with the process. We always do our homework before we walk into a dealership and we were treated like we did not know what we were talking about when we left the other dealership. We received an email the next day from this dealership with a lower price than what was offered at the time we were there. This was not the way we do business. When we went back to Django and were introduced to David, the Sales Manager, he asked us a few questions and knew we were serious and had done our homework on the car. He gave us a very good deal and made the process very easy. The car I wanted was on the truck and I had to wait a couple of days for it to come in but it was worth it. It was exactly the car I wanted, the color and with the options I needed. Both Django and David definitely worked with us to get the car I wanted and the price we wanted. We were extremely pleased with the whole process at Tysons Corner Audi. I would definitely recommend this dealership.

puttaswamykumar

Jan 17, 2011

Steven's customer service is second to noneHiw out going personality and knowledge of the cars as well as understand customer's expectation is amazing. We are very impressed his selling technique and honesty made us to buy car.Keep up with great job we will be back and we are going to recommend all our firendsThank you StevenKumar and Diane

fgenco_kailua1

Jan 17, 2011

I worked with Chris ROss and Brian Rogers. Both were extremely honest and helpful. I felt that I was being taken care of every step of the way. Chris spen over an hour go over everything in my car during the delivery. I would highly recommend this dealership to anybody. They are extremely veteran-friendly and go way beyond what is necessary to make sure USAA members are taken care of.

albrygold

Jan 17, 2011

By the time we walked into the dealership, we new what we wanted. Audi of Tysons was the 3rd dealership we visited and Ali Malek was the 3rd Audi sales person we met with.We wanted a Q5 with specific requirements. We also preferred delivered 2011 delivery over something in stock in October 2010. When we described the car we wanted, Ali, like the previous sales people, did an inventory search. When we declined to take car with almost every feature, we braced ourselves for the pressure.Instead of the pressure, we got understanding. And patience. And the car exactly was we wanted it on our timing.We took delivery last weekend and Ali was there, walking us through every feature of our tricked-out Q5. Again, very patient, very charming.The finance person, Brian was assigned to offer financing and have a go at the dealer upgrades. We found him to be far more relaxed than his upgrade-specialist counterparts elsewhere. We added a couple things and declined most. He did manage to best my beloved credit union on the loan, by a hair. I recommend coming in with a strong loan offer in hand; it seemed to help him focus.We drove off the lot with our car and financing in place, very happy with the process.

dianeinnova

Jan 4, 2011

Nooch was great to buy a car from. He explained all the features in the car without even having to ask. It was clear he knew the car and how it rated against it's competition in class, and he handled all interactions with a level of professionalism I didn't find at other dealerships. I'd buy a car here again, and I'd ask for Nooch.

crbora

Jan 4, 2011

Great personnel, I have worked with Joseph before and will continue to work with him. The facility is bright and clean, and everybody there is helpful and friendly. I have bought previous vehicles there and would gladly go back to them again.

housemd

Dec 31, 2010

After years of buying only Japanese made vehicles, we decided to explore the idea of purchasing an Audi. We were very fortunate to have encountered Ali Malek as our salesperson. Ali's mild mannered demeanor and professionalism is unlike anything we've encountered in a car dealership. Ali was very patient and more than understanding with our particular buying situation. He walked with us over several months before we finally purchased the vehicle. We would highly recommend Ali.

robensunga

Dec 31, 2010

For more than 20 years, we were BMW owners. When we decided to try another brand, we were very impressed with the friendliness and professionalism of Pat Driscoll, we traded for an A4 in 2002. In 2003, for a new A6. Two weeks ago, it was time to get a new car. We were met by Ali Malek and found him as friendly, helpful and professional. We wanted another A4 but was not sure if it will fit inside our garage. Ali drove me in a new A4 and found that the car does not fit, it is about a foot longer than my 2000 A4. We settled on a A3 - love the car! Ali found one with less mileage, also explained and showed all the features with much patience. We are very, very satisfied with the service we received. And certainly will recommend him to all.

lsblsb

Dec 20, 2010

I bought a 2011 Audi A4 from Audi of Tysons Corner in December of 2010. I was extremely fortunate to have Ali Malek assist me with the purchase of the car. Ali is very knowledgeable about Audis and how they compare to competitors in the class. Ali took the time to understand my needs, and did not try to push me into options that I did not want. He is courteous and professional, and was responsive to my follow-up questions by phone and email. Ali did not have a car with the precise features I wanted on the lot, but he was very willing to help obtain that car from another dealership.Upon delivery of the car, Ali provided a thorough tutorial of the various features of the car. Shortly after taking delivery, I experienced an unexpected mechanical problem. I immediately notified Ali, who assured me that they would do everything to address the situation and make things right. The dealership provided a loaner while the problem was being resolved and suitably addressed the inconvenience I experienced.I would wholeheartedly recommend Ali to friends and family considering an Audi.

kosaraju

Dec 19, 2010

I have been working on my new car purchase for about a month, walked in to 4 dealers of different brands(BMW,VW,Buick, Finally Audi), but out of all the above dealership I spent most of my time in the Audi. I normally never walk-in to the showroom to buy the car at first touch, I like to feel how I am comfortable with the car and thats my objective and only objective before I decided to buy the car I am waiting for. I was very much leaned to buy Buick Lacrosse but at the last min some how I felt to look at Audi just to make sure things might change at last minute. I build the car I am looking for at audiusa.com requested for quote, and after 5min I got a call from Chris Ross, Audi Specialist - Audi of Tysons Croner, welcoming me for the test drive. I met couple other sales persons similar to Chris Ross on other dealerships but not some one who is like Chris. Audi of Tysons Corner has lot of options for customer to choose from, I came to know they are 4th largest Audi dealers in USA and they have access to inventories of all the Audi dealership around the nation, I would think most others Audi dealers should have same but just to make a point. So after my test drive I sat with Chris working on options and values. I am very happy and impressed with Chris attention towards me along with other customers he is dealing with. He is a multitasked Audi Engine :-), never get tired and loose his patience. My Special thanks for David McBrearthy(Sales Mgr), Hanny Diep(Finance Mgr) for helping me to get all my work done and making me happy walk-away with what I liked. Finally I drove my new 2011 Audi A4 which I like to call as CA5 - Comfortable A5. I am happy that I had business with good people who can take care of my car health for next 4 years.

hb9

Dec 18, 2010

I highly recommend our sales representative, Ali Malek. My wife and I spent a couple weeks shopping around at many dealerships and researching prices online, and Ali stood out among all the sales reps for his professionalism and his refreshingly mild-mannered approach to sales. He also got us the best price of all the dealers we contacted. We would gladly give Ali our business again, and we have already recommended him to family members. The finance department was more typical of other dealerships--somewhat aggressive pushing for last minute extras and feeling rushed to lock in financing terms. We expected this and were prepared for it, but it was a noticeable change after working with Ali, who demonstrated exceptional professionalism and such a light-touch sales manner.Overall, we had a wonderful experience at Audi of Tyson's and we enjoy our new car.

cvanderpoel

Dec 16, 2010

Very courteous service. Responsive to price discussions. Good discussions on merits of the car, detailed explanation of the workings of the car. Detailed discussions on financing alternatives.Only dissonant: financing discussions starts with add-ons, maintenance, etc. Comes across as a indirect, after-the-fact adjustment of the deal.Excellent overall experience.

sleumasj

Dec 15, 2010

Overall, we had an excellent experience with Audi of Tysons. We enjoyed working with Ali Malek, and would recommend him highly to others. His style was very effective for us -- professional and low-key. He provided us with all the information we needed in a timely fashion.

berniechung522

Dec 15, 2010

Great Dealership. From internet inquiry response, to test drive and delivery, to financing, everything was smooth and handled very professionally. Extremely friendly. I will definitely recommend and would not think of going somewhere else to buy an Audi. Great knowledge and no hassle pricing.

crzylady

Dec 13, 2010

I would rate my experience with Audi of Tysons Corner as "very good" or a 4.5. Joseph Jay was very easy to work with, knowledgable, and patient with my many questions. When he was unavailable for brief periods Django stepped in. He was also very pleasant and informative. The only reason I did not give a rating of 5 was because of some waiting time in processing our purchase. It was a busy Saturday and I know they did all they could to expedite things. I would definitely recommend and use them again.

rudolf_kis

Dec 7, 2010

Working with Joseph Jay was a very professional and pleasant experience. From the first contact via e-mail, all the way to the delivery of the vehicle, he has been very customer focused, responsive and made the process as easy as possible. I have received the first contact via USAA and he right away acknowledged that the USAA prices will be honored. The car I have selected took a bit time to arrive, but I was kept up to date and was informed right away when the car was ready to be picked up. Joseph accommodated my pickup time in spite it was late on Saturday evening, when everybody would rather enjoy their weekend. Thank you for going the extra mile on all aspects of the sale.Job well done!

dwilber

Dec 1, 2010

Josephy Jay and HBL Audi of Tyson's Corner are terrificCustomer service is very professionalResponses are quick and accurateVery professional yet warm and friendlyNo sales pressure and very knowledgeable about the entire Audi line of cars

saraward

Dec 1, 2010

We started working with Jamie on our first lease then when he went to Porsche have been working with Joseph and have been referring him personally to others who are interested in Audis-i LOVE my Audi A4 -it is a perfect fit for me, my family too. Joseph is awesome to work with-fair, friendly, very patient with someone who does not know the ins and outs of a car like I do :) I will keep buying/leasing the same specific color/make/model from Joseph!

MnJC

Dec 1, 2010

I left very satisfied with my new 2011 Audi A4 premium plus quattro. Everyone was very friendly and helpful. I didn't feel like they were pushing anything on me and I felt comfortable. I would recommend Audi of Tysons Corner to friends and family.

sebrenawoods

Nov 27, 2010

Black Friday, after shopping most of the morning, my niece accidentally dropped a quarter into my gearshift. I was unable to put my car in park & was very much panic-stricken. I was in Tyson's Corner so immediately tried to reach the service department of the dealership. Their telephone system was down so I drove straight there. It was approximately 3 pm. I put the car in neutral & put on the emergency brake & went inside. Kevin Ross, the assistant service manager waited on me. He said that he didn't have anyone who could help me & advised that I leave the car in neutral, keep the emergency brake on, & that way I could take my keys out. He NEVER came to look at the car, or attempted to help me in any way. I asked if I could make an appointment to bring the car back in the morning & he told me to call the main number of the dealership to schedule the appointment. I told him that their phone system was down. Instead of taking my word for it, he called the number, himself & then said, oh, our phone system is down, keep trying. I was totally floored & amazed. I got back in my car & drove 30 miles to Audi of Silver Spring who IMMEDIATELY resolved the problem. I will be calling headquarters on Monday morning. In the meantime, although I live in Falls Church, I will NOT be taking my car back to Tyson's Corner for service!

hubertus

Nov 25, 2010

I purchased this car while still overseas and Ali Malek was very helpful in the process. Very courteous and professional. I went with USAA pricing so that was not painful either. When I arrived, Ali had the car ready as promised. A very good experience over all. I hope their service department will be as accomodating as the sales department.

kingjames

Nov 23, 2010

It was a pleasure working with Joseph. We ordered a custom car from Germany and Joseph kept me updated through out the process to let me know when the car was coming in, when it was going to be delivered, etc. Very professional.No one likes to negotiate price when purchasing a new car. With Joseph, it was not as painful as others I had dealt with. He again was very straight forward and efficient. He is in the business to sale cars, but definitely he is also concerned about customer satisfaction. Will for sure refer more customers to him in the future.

Murph1977

Nov 18, 2010

I had a tremendous amount of help with my salesperson Scott Brown, I highly recommend him to anyone looking to purchase from this dealership! He took the time to show us all of the features the vehicle had to offer and even demonstrate the differences from the Audi I traded in.

wwayland

Nov 16, 2010

I've had negative experiences in past car buying transactions, which is why I don't generally like to buy cars. However, DJango and David at Audi of Tysons Corner turned my experience into an extremely positive one. My price negotiation and purchase were handled quickly and fairly. Well done.

Shoppingforstuff

Nov 12, 2010

I brought my Audi A4 to Tysons Corner Audi for its 15,000 mile service. The service was performed sooner than promised and the car was washed and ready when I arrived to pick it up. My Service Manager, Kevin Ross, is a true professional -- efficient, effective, and knowledgeable. I love my Audi -- it's the best car I've ever owned --a fantastic machine and much better than my formerly-owned BMW 3 series. Once again, I am impressed with Tysons Corner Audi for its performance. Job excellently done! I highly recommend Tysons Corner Audi for sales (I purchased the car there) and service.

BPmedstar

Nov 10, 2010

Professional, Friendly, Informative. The best customer service i have ever experienced. From the moment i walked into the dealership from leaving in my brand new A5, everything went so smoothly. I was not taken seriously at other dealerships possibly because of my age, but the employees at tysons treated me with the utmost respect. Thanks guys!

Rjohnsey

Nov 9, 2010

The attention to detail and courtesy that these two gentlemen gave me made my buying experience one of a kind. Their no pressure salesmanship put me at ease from the moment I walked in the door and made me leave with the confidence that my purchase was the right vehicle for me. I would encourage anyone considering buying a new or used car from these guys to take a second and realize how lucky they'd be to know that they purchased a car from a dealership that truly cares about what's best for their customers.

Kenny Manion

Nov 8, 2010

Jay was great, he answered all my question and took his time with me helping me pick out the car i always wanted. He is a asset to your company and i will be back in the future. The dealer was clean and very professional. He let me drive any car i wanted and that really helped me pick out the car i wanted.

teilkh

Nov 7, 2010

We had dreaded the forthcoming experience when circumstances made it advisable to purchase a new car. We have driven Audi's for 15 years, and except for one vehicle (a second-hand Audi, not purchased from this agency) we have always been highly satisfied with this brand.Chris and Abe were more than helpful and competent.Especially pleasing was the completion of the near mind-boggling papers necessary for the financing aspects of this purchase. A young lady named "Valerie'led us through the jungle and never lost us along the way. Also the fact that we could indeed drive away with the newly purchased car after only a few hours in the agency was another convincing factor which will lead us to your door in the future.

vze32svz

Nov 5, 2010

Bought my first new car in 18 years from Audi of Tysons using the USAA buying service. That made it pretty simple. Mike was very thorough and answered my questions about options objectively, which actually persuaded me not to get one of them. The entire sales staff was very professional throughout.

coursenm

Nov 1, 2010

Joseph Jay is the best sales person I have ever worked with. I have purchased 3 cars from this dealership and have referred multiple friends/colleagues to him for new Audis. He knows the cars inside and out, he is aware of the latest design and delivery dates and is able to provide fast, courteou service at all times. I'd recommend him to anyone.

gutz

Oct 31, 2010

Ali was an excellent salesperson. He was knowledgeable about the vehicles and their comparisons to other potential options. He was very professsional and was not "pushy" or typical of a "high pressure" salesman. He also was very available and responsive to both email and telephone communications.

MPisoni

Oct 31, 2010

This our third AUDI we buy from Audy of Tysons Corner. We have dealt with Ali every time with great satisfaction. Ali has always been very professional, responsive and friendly. We would certainly recommend him to friends and we will go back to him in the future if we decide to buy a new AUDI.

deborahdoddy

Oct 31, 2010

Ali Malek made the dreaded car-buying experience a very pleasant one. He was a true gentleman. He was helpful, friendly and available, but was not pushy. We had put off buying a new car because we really don't like the endless negotiations and the feeling that they are trying to get you with other senseless fees and car products/services.Because of that, we actually used the Checkbook car buying service so we did not have to negotiate with anyone. Ali Malek and the manager of Audi (we can't recall his name) were sensitive to that and we the price negotiation lasted only 2 minutes. What a difference that made for us!Ali could not have done a better job also during our test drive and then explaining all the features in the car.He is smart, polished and very nice.We are very happy with our new car and this has been, by far, our best car purchasing experience!Thanks!

nogged

Oct 29, 2010

Joseph is awesome to deal with, no presuure just a polite understanding of his prospect customers and a great understanding of the cars and service he is selling. So long as Jamie (Porsche side), and Joseph are at HBL we will contuiue to buy our cars their.

bigconrad12

Oct 28, 2010

I worked with Ali Malek and he was an excellent salesman. He was very professional, friendly, and knowledgeable about the Q5. I was very satisfied with my purchase and the overall experience at the dealership. I would highly recommend working with this dealership and especially Ali.

Muenz

Oct 28, 2010

My experience has been excellent. Everyone has been a pleasure to deal with. My salesperson, Ali Malek, has been extremely responsive. He promptly has follow-up on every request that we have had. I would recommend Ali and this dealership to my friends.

tomorrobin

Oct 25, 2010

We had never driven an Audi before and this was our first visit to the dealership to test drive an A4. Excellent, no pressure discussion of the Audi options and a very helpful test drive. We are still in the phase of the car buying process determining which cars fit our needs and we have put Audi on our list of cars to look at further.Tom

johnson.emilyt

Oct 25, 2010

My experience at this dealership was wonderful. Rick was extremely friendly and helpful, but was not pushy at all. He let me take my time and review all my options. Once i made my decision, Hanna took excellent care of all the finances and made sure to look at all options and provide me complete information about each of them. Overall, it was a wonderful experience.

msquared

Oct 18, 2010

the personnel were very helpful. everything was explained to me by the salesman and sales manager. the finance manager readily agreed to alter new pricing which had been previously quoted at a different dollar amount. the salesman went over the car very carefully with me, explaining all the controls. i was introduced to the service manager and assistant manager. when i went home and found that i had summer tires on the car, and we had agreed they should be all seasons. i was told 'no problem", drive the car and they would make arrangement to swap the tires out. this is not a trivial matter, and changing tires at a previous dealer was not successful.

RM2625

Oct 16, 2010

I started out looking at about three or four cars and Joseph gave me his honest opinion about each vehicle, even helping me find similar models (of his competitor) to view - he believes in Audi that much. After a very laid-back appointment of test driving, Joseph stayed in touch and ultimately provided the best price and experience. If you are looking for the least-hassle car purchase with someone that respects your options, go to Audi Tyson's and ask for Joseph Jay. You won't find any slick act or horror story that some dealerships will put you through. He's experienced working with people buying their 5th or 1st car. I feel confident I made the right decision and I'm very happy with the price, and that's what counts!

deancaras

Oct 9, 2010

Very good quality at Audi of Tysons. We needed a vehicle asap and Tysons came through. The new car salesperson was extremely informative. He went out of his way to put me in touch with Abe, the used car salesperson, to get us the exact Q5 we were looking for at a fair price. ((The new and used departments working together to make the customer happy is unfortunately a rare experience at car dealerships.)) Abe was outstanding and we had an overall excellent experience. We look forward to buying another Audi soonest.

jadecker03

Oct 5, 2010

Entire experience couldn't have gone smoother - had spoken with other Audi dealerships in the area, none were as responsive or forthcoming as Tyson's. Would recommend this location over all others. When the car finally arrived, had almost no wait, signed a few papers, handed over a check, and drove off the lot. This is how buying a car should be.

LN

Oct 4, 2010

This was our second new Audi purchase at this dealership. Joseph was extremely friendly and straightforward. He went out of his way to accommodate us, even asking if we wanted to install our child's carseat so the whole family could test drive together. Financing was quick and easy, even with a toddler in tow. The service department is also excellent.

okiekats

Oct 1, 2010

Joseph was a very low key salesman who made the buying experience very pleasant. He was easily available to meet and very easy to work with. This is my second Audi to buy at Audi of Tyson's and we hope to buy many more from them in the future. I love the smooth drive and very cool styling of the Audi cars.

nielsnielsen

Sep 22, 2010

I bought an Audi at the end of May. The dealer mixed up the VIN on my car with another one. It took them nearly two months to sort that out and in the meantime, they did not handle the change of title and tags. So much time elapsed that they could not transfer the tags from my old car and I have to go to DMV myself. The worst part of the experience is that they routinely let calls go to voicemail on the main number. Messages left there and on other voicemails are never answered.

myaudiexperience

Sep 15, 2010

I have been invited by Abe to test drive an Audi, a car I am always thinking about. He has been very professional and courteous. Ever since I recomanded friends and families to him. I have been invited by Abe to test drive an Audi, a car I am always thinking about. He has been very professional and courteous. Ever since I recomanded friends and families to him.

CBehrens

Sep 15, 2010

The best car buying experience I have ever had. Ali is very gracious and has complete knowledge of the Audi product line. My wife and I bought an Audi Q5 to replace a 2002 VW Passat we drove for 160,000 miles. We drove the Q5 200 miles the first evening and were very impressed with the handling, comfort and overall ride. The car is very quite and smooth on highway driving. The features are well though out and easy to learn even for someone as tech challenged as myself. I can highly recommend the Tysons Corner Audi Dealership. Working with Ali Malek is a pleasure. Thank you and the team at Audi. Regards Carl and Lila Behrens

bglass

Sep 14, 2010

We unexpectedly found the Audi dealer when the construction traffic prevented us from turning into Mercedes across the street. But the A6 was sitting there looking at us so we met Karifa and he educated us in the safety and performance comparisons. After driving the A6 we were very pleased with the interior and logical layout with the GPS, dashboard and console. Very comfortable ride and handling. The price was a little more than I wanted, but the additional wow factors made the difference. Excellent after sale follow through. Very competent sales staff. Low key with no pressure, courteous and knowledgable - even taught me how to program the navigation computer to get me started. We never did go across the street to look at the Mercedes. Our firm provides financial planning to high net-worth clients here in the DC area and I would recommend finding Karifa and experiencing Audi first hand to our clients looking for new or used luxury cars.

Gmacbrien

Sep 13, 2010

I recently purchased an Audi TT from Audi of Tysons. All I can say is that I was very satisfied with Nooch Harding and all of the management staff. Throughout the buying process Nooch was on my side, helping with anything and everything. In a few months when I go to purchase a wagon it will be from Audi of Tysons and Nooch Harding. Thanks for everything Nooch!!

wwk

Sep 10, 2010

Joseph is fabulous. He is warm and helpful and had great follow up in helping me find a new car, exactly as I wanted it. He is also extremely knowledgeable about the product he is selling - and you can tell that he loves the cars, it's not just knowledge gained for the purpose of selling whatever the product is. He also knew my old Audi perfectly and was very helpful at being able to get me familiar with my new one quickly. He is the reason I bought the car at this dealer rather than from the other Audi dealer I had been using for service on my old Audi.

guyman

Sep 7, 2010

Scott Brown and the staff at Audi of Tyson's Corner were professional, courteous, knowledgeable, and genuinely wanted to make a mutually beneficial deal. I drove a great distance to buy this car and they made it a very easy experience. Scott fully met my expectations and delivered the car in top shape when they said it would be ready. I have already advised some friends about this dealership.

elliejta

Sep 7, 2010

He is a nice guy and gives you great service. We have bought many cars from him and have always felt like we were given a fair price and a great service. I have recommended him to my friends and family. As a matter of fact, my niece will be purchasing a car from him in the near future and I have put a request to Scott for a particular car that I am waiting on.The person I choose to buy a car from is as important for me as the car itself. He is a great guy and always comes through for us.

krivlaw

Sep 4, 2010

Outstanding dealer experience.Very happy with all aspects of my relationship with Tyson Audi.I had an excellent working relationship with Joseph Jay and Dave McBrearty who has now sold me my second Audi in the last 4 years. There was no sale pressure from anyone and all my questions were answered honestly and clearly.

cnsmatson60

Sep 4, 2010

Excellent experience. Karif Mara the Sales Consultant was very helpful. Hanna Diep the Finance Manager completed the transaction in a prompt and professioal manner.Found used vehicle advertised on the internet, description and pricing totally acurate. Thank you! I highly recommend this dealership.

retiredjeff

Aug 30, 2010

I would highly recommend Joseph Jay if you're looking for a new Audi at Audi of Tyson's Corner. Joseph had an in-depth knowledge of the product he's selling, is extremely courteous and very pleasant to work with. No hard sell - in fact he was very straightforward about sales opportunities that reduced our selling price, and these were Audi-sponsored opportunities weren't discussed with us at another Audi dealer in the DC area who was obviously about maximizing profit and nothing else. We bought our car from Joseph and would strongly suggest you ask for him if you're looking seriously at an Audi. We'll be interested to see if the repair and service department, when we need it, is also up to the high standards that Joseph has set for this dealer.

msalameh

Aug 30, 2010

Joseph was really helpful for our first new car purchase. He is an excellent salesman - very pleasant and charismatic (great sense of humor), professional, VERY knowledgeable about the cars. He went out of his way to spend time with us and show us the different cars, and ultimately worked very hard to get us the best deal possible for the car we had selected. Overall it was a fantastic experience, we couldn't have asked for better for our first new car purchase! I highly recommend this dealership and specifically Joseph Jay.M.Salameh

dgiordano1

Aug 29, 2010

The purchase of my new Audi was a wonderful, no-hassle experience. I especially enjoyed the interaction with my car salesman, Joseph Jay. I had been looking for a car for months and became overwhelmed with overly agressive car salesmen calling me on a daily basis. Joseph is low-keyed, professional and easy to deal with. Negotiating the deal was relatively painless and he worked hard to find me the car with all the features I was looking for.

jsirmg

Aug 29, 2010

Internet information on vehicles is best of all in area. Out of all the dealers we visited, Scott Brown was the most personable of all salespeople we met in our search for a vehicle. He kept in touch with us without being pushy. Great deal on vehicle. Very fast completion of purchase. VERY POSITIVE EXPERIENCE.

Mukesh14

Aug 26, 2010

Nice sales rep and honest and did not try to sell more expensive model. Only tried to sell to my needs. I just needed a car from my home to work without all the gadgets. Most imporatantly safety was needed and then style. I recommend this dealership to anyone interested and will most likely go back for my wife.

davemessina

Aug 24, 2010

Michael Morris is an excellent and responsive sales person. He is straightforward and works well with the individual customer needs. My car was delivered in great shape and Michael kept me informed all along the way. My only issue is with the slow paperwork processing for my Virginia tags and Registration (A service for which I paid a lot of $$). It is almost 30 days and I STILL do not have a Virigina registration and permanent tags.

mspjazz

Aug 22, 2010

Ali Malek was EXCELLENT! I have never had a better car purchase experience. When the cleaning team was too busy to get to our car, Ali washed and vacuumed our car himself! He took special care to ensure that we were completely satisfied and comfortable. Mike Halahan was our initial contact with Audi of Tysons Corner. He very cordial and helpful in getting a sales rep to assist us, as he was already helping another customer. He ensured that we did not wait long and that we were very comfortable.I was a previous Mercedes Benz owner, however, after the warm reception from the sales staff at Audi of Tysons, I can honesly call them family! Also, much love and respect to the finance department - this was truly a win-win experience.Much thanks to my new friends at Audi of Tysons!

Audidriver54

Aug 16, 2010

My spouse and I have purchased or leased a total of six Audi vehicles from this dealership. The team has been honest, knowledgeable, responsive and efficient. Joseph Jay is an excellent sales representative, smart and fair in every regard. We have found the service department to be proficient and responsive.

jbae2c

Aug 11, 2010

We purchased our first Audi from Audi Tysons Corner in Aug 2010. We have owned several high-end vehicles and dealt with many dealers in the past. My wife and I can honestly say without any hesitation that we had the best experience with this dealer and the sales professionals we dealt with, Chris and Dave. Unlike my past experience of going back and forth with numbers and nickeling and diming for everything, we were presented with a deal that is straightforward and transparent - no hassles and no pressures. We visited the dealer initially to lease a vehicle based on a friend's referral (he is also a prior customer with a very positive experience) , but actually ended up buying it at a much better price. Chris Ross (a sales person) and Dave McBrearty (a sales manager) displayed utmost professionalism and focused on the customer satisfaction. If you are in a market for an Audi, go visit Audi Tysons and talk to Chris. You won't be disappointed and will be writing similar comments on the day you sign the papers. Overall, we are a very happy customer and will enjoy our Audi for years to come.

jeffboden

Aug 10, 2010

3rd car I have bought from them and the experience has been second to none. From the saleperson to the manager to the finance person to the demostrator of the features of the car, I received impeccable service and better than a very fair price. Highly recommend this dealer.

ronniebuoy

Aug 5, 2010

My experience with Audi of Tyson's Corner is nothing short of superb. The staff is friendly, responsive, and best of all - knowledgeable of the product they're selling. The transaction was smooth and painless. I had to order my 2011 A4 Avant and waited for 2 months for it to arrive. During that waiting period, the sales consultants I worked with (Joseph & Michael) sent me email updates at least twice a month on the status of my order. I really appreciate the fact that they follow up with you to make sure everything is OK with your vehicle. I would definitely recommend this dealership to any of my friends looking to buy an Audi.Mark O.

aouyang

Jul 31, 2010

Joseph Jay was recommended to me by a co-worker. My wife & I made an appointment via e-mail and he answered right away. We test drove an Audi Q5 and an A4 Quattro. Joseph was very patient with us and understood all the options my wife wanted. Once we made our decision, Joseph helped us negotiated a fair price for a 2011 A4. As a footnote, my wife was originally looking to buy a Lexus RX350, but we were disappointed by the arrogant attitude of our local Lexus Internet sales persons and their managers.Joseph Jay is knowledgeable in the products he sells and served his customers earnestly with their interests in mind. I recommend him highly.

gestan

Jul 31, 2010

All Staff, especially Mr. Ali Malek were professional, friendly and thorough in their knowledge of the entire Audi line. Of particular note was Mr. Malek's ability to quickly and clearly explain all the technical issues of the Audi A5, which I ended up purchasing. All staff were not confrontational or pushy in their sales roles.

mmerriam

Jul 31, 2010

Joseph Jay is a fantastic sales rep. He listens closely to the client's needs and expectations and exceeds them. I have purchased and leased many cars over the years and have found Joseph to be absolutely the most knowledgeable sales rep that I have ever met. He really knows his products and takes the time and interest to develop client loyalty. He is very patient and demonstrates the vehicle features in a thorough, interactive manner. It is clear that he wants the client to be extremely satisified. When you drive away from the dealership in your new vehicle, you have confidence and peace of mind that you are able to successfully use all the features.

Cravenscroft

Jul 30, 2010

I had a very positive experience with this dealership.I have recommended this dealership and Scott Brown, to my friends who are considering purchasing an Audi. The finance person,I think her name was Hannah, was also very professional. I hope I end up loving my 2010 A-4 as much as I did the experience of buying it!

Shoppingforstuff

Jul 29, 2010

I had a couple of issues with my 2009 Audi A4. My Assistant Service Manager, Kevin Ross, was terrific -- friendly, efficient, professional, and was true to his word. For example, when he promised a status update call for a certain time, I got the call. Kevin worked diligently to get all of my car's issues resolved correctly and timely. To get one of the repairs resolved required the intervention/approval of the General Manager, Mike Tsamouras. Mike approved the resolution in a tremendously fair and equitable way. Mike, also, was friendly and professional.I am extraordinarily happy with the entire repair process from start to finish -- obviously all of the repairs were completed as promised, but also I was loaned a very nice new Q5 (it was really nice -- maybe I'll get that next time!) and my car washed and vacuumed prior to being returned to me.Also, I purchased the A4 new from Audi of Tyson's Corner and they treated me well and gave me a very good deal on the purchase price.My hat's off to the entire service (and sales) team (some of whom I don't know) for a job well done! Thank you so much!My new Audi will be from Audi of Tyson's Corner -- They put superior customer service into practice -- it isnt just a motto.Most importantly, my cars fixed and Im thoroughly enjoying it. I missed driving it!

greenq5

Jul 28, 2010

We were very pleased with the service we got from Chris Ross and all the other staff. They were all straightforward and honest, clearly explained all of our options, were understanding of our need to weigh our options, and especially worked with us to ensure we were comfortable with our financing situation. Chris is obviously very enthusiastic about the Audi products and worked to help us be informed consumers.

arensj

Jul 28, 2010

I saw a hard to find used Q7 TDI on Steven's online listing. Because I was several hundred miles away, he was forced to field countless questions over the phone and on email that normally would be taken care of in person. He responded to each one in a timely, professional manor and reminded me of the remaining questions I had forgotten to ask. When I finally got to see the Q7 it exactly as promised. He was a pleasure to deal with and went out of his way to ensure I had a good experience. He gets my highest recommondation.

louisw

Jul 28, 2010

I recently broke my left ankle and needed a temporary Audi (w/ tiptronic) to drive, in place of my RS4 while I recover. I contacted Steven, at Tysons' and was so pleased with the level of service I received. I should mention that I live in San Francisco, CA and purchased my car entirely online and over the phone. Steven not only answered all of my questions, but took additional photos for me, provided the complete vehicle history and even took the time to make sure the wheels were in pristine condition. His follow up was like no other and he made sure I was completely satisfied with my purchase. I have friends who live in the DC area, so I will definitely recommend Audi of Tysons Corner to them! Ask for Steven! Thank you again!!

cbetter

Jul 28, 2010

Overall experience with the dealership was very good. I would recommend them to my friends and family. The staff has been very friendly and helpful during each visit. All questions have been acknowledged and answered. I am very happy with my purchase and the continued attention given by my salesman.

jsoldano

Jul 27, 2010

This is a terrific dealership. The sales rep, Ali Malek, was passionate about Audi and was very knowledgeable about the products. The discussion around price was transparent and free of sales gimmicks. I would recommend the dealership to friends/family.

cook34la

Jul 26, 2010

My wife and I were interested in purchasing a used VW Passat. We first looked at Fitzgerald Auto Mall in Annapolis and found a nice Passat for sale, but the sales staff were pretty lazy. I was ready to buy a car from them that day at 5:30pm, but, im guessing it was too close to closing time for them to stick around, so he recommended I come back tomorrow to fill out paper work. I reluctantly agreed, thinking it odd he would want me to sleep on it. That night I searched on line for other deals and found the perfect Passat at Audi of Tysons, for a cheaper asking price. Emailed Bijan that night and I had a email waiting for me the next morning with the specifics and for me to come down for a test drive. He was extremely helpful, answered all my questions (if he didnt have the answer, he didnt try to guess, he went and actually found the answer). He offered me a better trade in price and even dropped the price lower. The whole time I was there I felt like I was being treated the same way they would treat someone going to buy a brand new Porsche. They were all very nice all the way up to the end and beyond. Needless to say I did not go back to Fitzgerald, I happily gave him my business and would do it again.

ncswan

Jul 22, 2010

Joseph Jay was amazing and so helpful and patient. My experience was absolutely perfect and the customer service Joseph provided was excellent. They were fast and efficient in handling my paperwork and getting me out the door in a timely fashion. I will definitely return!!

lecobafa

Jul 20, 2010

We came in to purchase a 2000 Acura RL from this location. Karifa took very good care of us and gave us all the information we needed. He answered our questions clearly and took us for a very helpful test drive. All in all the experience was smooth and effective and we drove away in a fabulous car. Thank you!

elisablowt

Jul 19, 2010

Audi of Tysons Corner is a customer oriented dealership. The process of purchasing/leasing a car is pleasant and easy. The sales people are super friendly and eager to please the customer. I would definately recommend for any future customer to visit this dealership. They will not be disappointed.

John . Wainwright

Jul 17, 2010

I found Mr. Jay to have extensive knowledge of Audi products,and to be technically very competent. He made significant effort to locate and deliver to Audi of Tysons the specific Audi model of interest to us. In addition, he scheduled the prompt installation of selected accessories on the car, ie. wheel locks and Lo/Jack.Overall, we had a trouble free and very rewarding experience with the staff of this dealership.John Wainwright

KellyStuart

Jul 6, 2010

Abe was a terrific pre-owned certified car salesman. From the moment I walked onto the lot, he was patient and accomodating. I never felt pressure from him to buy. He seemed geniunely interested in me finding the best car to meet my personal needs. I highly suggest using Abe when shopping for a used car at the Audi dealer in Tysons.

shuwtist

Jul 6, 2010

Very friendly - appears to be an honest and up front dealership. I've only had the vehicle one day, but the overall experience with the purchase was far better than all my past experiences with other dealers. If you're looking for a used quality car, search the Internet, and find Steve G!

pyknosis

Jul 6, 2010

Received great, friendly service. Honest dealer, straight and to the point. Joe was extremely helpful in getting the deal made as well as setting up additional services post sale. Finance manager was friendly and very knowledgeable and didn't push a "hard sell" on extended warranties.

pottersh

Jul 3, 2010

Ali made the purchase of our new Audi A5 a great experience, he was extremely knowledgeable about all the different models and made us feel very comfortable. We would definitely go back to him in the future, and have already recommended him to a couple of our friends that are in the market for new cars.

mj3069

Jul 3, 2010

I leased my second Audi A4 from Audi of Tyson's Corner and was again delighted with the experience I had. Dave made sure I got exactly what I wanted, from color to options, and Joseph helped male the completion of the transaction an easy process. Everyone (including Finance) was most accomodating thru all areas of the transaction and I have already recommended the dealership to friends and family,

ahillow9

Jul 2, 2010

Scott Brown and Kevin made buying a car from HBL a great experience. The finance person was very rude to myself and my wife during the final finance process. All I can think of he must work on commission selling Lojack because he became very upset when we declined Lojack. Again Kevin and Scott are an asset to HBL.

vjong

Jul 1, 2010

I just leased an Audi A4 from Audi of Tyson's Corner and am delighted with the experience I had. Unlike other dealerships which can sometimes make you feel constrained to picking whatever is on their lot, Audi of Tyson's Corner made sure I got exactly what I wanted. They really went out of their way to make sure I had a good experience, and I would definitely recommend them to friends and family.

jimltran

Jun 28, 2010

I love this dealership. I've personally purchased 8 cars from here, and 7 of those have been with Nooch Harding. The sales people are honest, courteous and always go the extra mile to make sure I feel like a welcomed customer. I also consider Nooch a trusted salesman, and I recommend him to all of my family and friends. I will only work with people I trust, and Nooch, Kevin and Mike are definitely trusted!

sraykova73

Jun 27, 2010

We went to this dealership to test drive and possibly buy an Audi. Our experience was first class. Mr. Bijan Nejadi made us feel relaxed and yet confident. His ultimate knowledge, top notch customer service, and how he made the deal work for us was of utmost importance in closing our purchase. We have had experience in the past with other dealers, but they don't even come close to him. We will always refer and go back to him. The dealership facilities were also very accommodating, everyone was extremely responsive to any of our questions and immediate needs. The wait until we get out of the dealership went unnoticed. Overall, our interaction was very positive and we love our new Audi. Svetlana and Antonio

jthamill

Jun 27, 2010

Ali and the team provided a great, patient, and hassle-free experience. I would definitely recommend this dealership to others. The level of knowledge Mr. Malek has on their products was unsurpassed by several other competitors' dealerships. We appreciate your help and look forward to future business.

cgreig4

Jun 25, 2010

By far, the best car buying experience! Joseph Jay and David McBrearty are two of the most knowledgeable and friendly Audi associates around. I have never had an employee demonstrate and offer to set-up and all of the "extras" on the car. This is our first Audi, but it will not be our last. We would definitely recommend Audi of Tysons Corner to others (which we have already done) and will be back when we need to purchase another vehicle.

cmreilly

Jun 22, 2010

My experience working with Scott Brown, Mr. Mooch, and the rest of the HBL staff was excellent. When we bought the car, there were a few dents and scratches that needed to be taken out. Scott followed up with me about the repairs immediately and was very accommodating in scheduling the repairs at a time that was convenient to me. I would definitely recommend Scott and the dealership to others, and would buy from them again.

juanbarnett

Jun 21, 2010

I visited Porsche/Audi of Tysons (your review is coming soon) and was greeted by hot asphalt, half dead balloons and salesmen who didnt notice me at all. While I wondered the lot they were quick to not only notice the girl in the miniskirt, but also wasted no time getting her behind the wheel of a slightly dated 3rd generation Acura. Same goes for the oversized grey haired guy who pulled up in his too small for his frame Audi TT. Again rushed to greet him as well. I had a friend on a mission to buy an S5 and he too went to the same dealership only to be not helped and told he couldnt drive an S5. Instead he went to Carmax where they were happy to let him drive an S5 they had in stock he actually went on to buy that car. HBL You need to step it up.

kathyskinski

Jun 21, 2010

By far, the best car transaction and service I have ever received!!Ali Malek and Dave McBrearty, (the sales manager) could not have been more wonderful!I have never had a salesperson spend over an hour walking me thru each component of the car, connecting all my devices and it assured me I had made the right choice in a new car and the dealership!!I have already taken one friend back to this dealership and will steer anyone looking for a new car to them!!The entire staff was friendly and professional, addressed all questions. The dealership and the service area are spotless.This was my first Audi but I am now an official Audi loyalist!! First rate all the way around!!!

vmijoe

Jun 21, 2010

Abe really made us feel welcome. He was informative but not pushy. Made the process very comfortable. I spoke with Kevin on Saturday and Sunday we drove 4.5hrs to test drive the car with Abe. Arrived at 1pm, by 245pm we were heading home. Long day because of the drive but the experience was great.

fbsealey

Jun 19, 2010

Great service. Always answers my questions and provides timely follow up. Abe is friendly and polite. He was able to work a special request I had for the Iron Man promotional item. He introduced my wife and I to the sale manager who was also very friendly and knowledgeable.

ElaineMiller

Jun 17, 2010

In followup to my request to Paul O'Donnell for help replacing a car I could no longer drive, he introduced me to Michael Morris. Mike was incredibly helpful and patient in walking me thru my options. He listened carefully, was knowledgeable, and very generous with his time and talent. When he was unable to be there, he suggested that I meet with Joseph, who showed me the same respect and patience as Michael.What a pleasant experience !! We have known Paul for many years, and he has always been there for whatever we needed - as he was again last week.Elaine Miller

EmcHokie

Jun 17, 2010

I had seen a 2006 Saab 9-3 Sport Combi wagon on Cars.com that was being offered byt Audi of Tysons. The car had relatively low mileage and the listed cost was about $5K below what Kelley Blue Book said a comparable car should cost. I spoke with Steve a few times about the car and let him know I would be out for a test drive. He said he would already be off of work by the time I showed up but to ask for Jim and he could help me out.When I arrived Jim had Karifa show me the car and go over all the features of the model and we took it for a test drive. I hadn't planned on purchasing right away but the car was in such great shape and the price was fantastic too that I didn't want to pass it up. I spoke with Jim and gave him my offer price and he said that they could work with my number and Karifa started up the paperwork. Very smooth and easy process and no hassle at all!I'm very pleased with the way the whole transaction went and wouldn't hesitate to check out any used or new cars at Audi of Tysons. Thanks for a very pleasant car buying experience!Edgar

cwf2345

Jun 16, 2010

Nooch was amazing. No pressure, very nice, personable, and a good guy. And he got me a great deal! They were very competitively priced. They also jumped through hoops to get me the best financing. I would absolutely recommend this dealership and would do business with them again. Thanks guys!

briggswa

Jun 13, 2010

From the moment we walked into the dealership until we bought the car the people at the dealership made us feel welcome and were extremely nice. Ali took care of us the entire time, was patient, listened to us, and genuinely cared that we found the perfect vehicle to fit our needs. We never felt pressured or rushed, and now after purchasing, feel that we can call or email Ali with any questions we have about the car or just stop in to say hello. We would absolutely recommend Ali and Audi of Tysons Corner to friends, family and co-workers, and will be going back to Audi of Tysons Corner for our next vehicle. Best car buying experience we've ever had.

whitet04

Jun 7, 2010

Buying my car from this dealership with Ali was a very pleasant experience for a change. Ali is very accommodating and willing to work with you on all levels. He was very patient and not pushy at all. Ali was even kind enough to clean out my old car. In the past i've bought Mercedes and BMW's and I must say this was by far the most pleasant and non invasive experience. The manager is very nice too. I'll certainly return.

KLambrow

Jun 3, 2010

This model has been difficult to find. This dealer worked hard to find us the right model with the equipment we wanted, rushed it's delivery to their location and had it prepped and ready for us, all within a few hours. Our sales persons were knowledgeable about the model and did a quick and efficient job of describing and demonstrating the features of the vehicle. We think we got a good deal and the experience was pleasant. We would highly recommend this dealer to anyone.

harriman

Jun 2, 2010

Great experience........................................................................................................................................................................................................................................................

kjkrieg

May 29, 2010

Great experience in buying a new car. Friendly staff, effective communication -- not a lot of fluff and great answers to all questions, and very efficient -- do not like long, drawn out negotiations; made an offer I was happy with through a buying service recommendation and done quickly. Recommend highly.

Vixcan

May 27, 2010

I was introduced to Ali by someone, who I have forgotten at this point, but that doesn't matter. Ali throughly explained to me about the vehicle, costs, options. He clearly explained to me the ordering process, and updated me throughout the whole order. Never kept me waiting. Extremely generous, kind, well-mannered person. Did everything by the book, and more. Also, the financial manager was very kind and had good offers. Overall the special ordering experience was great, the reason why I would purchase a vehicle at this dealership again is because of the Financial departments professionalism, and kindness, as well as Ali's professionalism and great manners.

joshd2012

May 25, 2010

We walked in the dealership knowing exactly what we wanted and how much we wanted to pay for it, and Chris did everything he could to make sure we would go home happy. While we weren't able to get the exact car we wanted (due to the limited availability of the Q5), we did settle on an in stock vehicle that left us extremely pleased with the experience.

nguyel

May 24, 2010

I received the 2010 Audi S4 last weekend. This is the third S4 that my family bought at this dealership, the first one in 2003 (2004 model year). We live close by the dealership so I used to stop by this place and take a look at new models. I enjoy visiting this place since it is modern, clean, and easy to get in and out. I also have my S4 serviced here. We rely on the professional staff to take care of our cars.I have owned cars from Volvo, BMW, Mercedes, and others. But I enjoy driving the S4, especially during winter time since I have complete confidence in its handling capability, not that I ignore the laws of physics during inclement weather ;-) I highly recommend Audi S4 series to those interested in safe, fun year-round driving. And this is the place to buy such cars.

jgonzalez

May 24, 2010

From the moment we walked into the Audi of Tysons Corner dealership, we were impressed by the level of professionalism and customer service we received. Mike was very knowledgeable of the products, was very patient with us throughout the entire process, had a non-pushy sales approach, continued ongoing dialogue over a course of our decision process, and was overall, the best car professional we have worked with while seeking out our new car. Additionally, the sales manager, Dave, was very proactive in trying to find the exact car we wanted, and made call after call to numerous dealerships. At the end, he was able to secure the EXACT car we wanted! Also, when negotiating price, Dave was flexible to fit our needs and gave us the best deal they could. Additionally, through the financing process, our finance rep, Hana, was incredibly kind, thorough and patient. As it turns out, Audi of Tysons Corner even serves as a liaison to the DMV for tags and title - this is a HUGE plus b/c I do not like the long lines and wait at the DMV (I'm sure you can relate)! We could not have picked a better dealership and car professionals!

Terry R S

May 24, 2010

I recently purchased a new Audi A4 Quattro from Joseph Jay at Audi of Tysons and must say that it was an excellent experience. Joseph is extremely knowledgeable, efficient and soft spoken (low pressure). Once we selected the various options, color, etc. Joseph found the car at another dealership -- Audi of Tysons did not have the specific car on the lot and I didnt want to wait -- and had it delivered, prepped and ready to go two days later. Joseph gave me a great price without the need to go up and back. After purchasing the car Joseph spent a considerable amount of time with me in order to familiarize me with the car and answer all questions. The process from start to end was fabulous and I would highly recommend Joseph if you are in the market for purchasing an Audi.

Soraya123456

May 21, 2010

I had a problem with my Audi Q7 for about a few months. Due to some staff issues on the first attempt Audi service department could not address the problem and basically left me with a very unpleasant experience. Then I asked for the manager, Victor, to get involved. At that point things changed around, the problem was detected, parts were ordered and in a short time my car was fixed. He knew that the problem I experienced at the beginning was due to lack of responsibility of one his employees who left the company and he was there to do anything in his power to keep me, a customer, happy and satisfied and he achieved his goal. I truly appreciate his services and I would recommend Audi Service Department to all of my friends and families because from my experience I know they will take care of you and your car both.M.M.

NewAudiOwner2010

May 17, 2010

Ali was salesperson number 3 that I dealt with in this dealership. He was very attentive, respectful and never told me that something that I wanted was impossible. He was fair and I would recommend that women can go work with him without having to take a male counterpart to oversee the sale. :)

zhandelman

May 14, 2010

My experience working with Ali Malek and Audi of Tysons Corner was outstanding. He was straight forward, honest, and trustworthy during the entire process of buying my Audi A4. There were no hidden fees or unexpected "on site" tricks that I have grown accustomed to in working with most car dealerships. My experience with Audi of Tyson's Corner was a welcomed relief, especially since I had just had a horrible experience with another salesman from a different Audi dealership who tried to swindle me with hidden fees and in-store pressure. None of that occurred with Ali or any of his colleagues at Tyson's Corner. I would highly recommend Ali and his dealership to prospective Audi buyers!

yanek

May 10, 2010

Overall Audi of Tyson's corner was a pleasure to work with. The staff was courteous, friendly, and extraordinarily helpful. In sharp contrast to the work I did with Tischer Audi in Maryland, who seemed completely unable to remember what my requirements were -- I never had to repeat myself to anyone at this dealership. They knew what I wanted, searched for it, couldn't find it, and worked on a custom order.My only gripe is around a request for modifying the behavior of the DRL LEDs. I asked the dealership if they would be willing to adjust them so they always stayed on, even when the turn signal was on. I didn't get a "no." I didn't get a "yes." I got a "yes, but you are responsible for anything that goes wrong." I also was informed it was not going to void my warranty. Anything that goes wrong? Anytime? Really? I spent a week trying to understand this and eventually gave up. I'd have been happier with a "no." For something as innocuous as this change, I felt corporate policy getting in the way of customer satisfaction. There's got to be a better way of managing your customers and their expectations.

BartonRD

May 10, 2010

Purchased a new Q5 thropugh the Audi Diplomatic Purchase program. Joseph Jay was very helpful, courteous and extremely responsive. He certainly made this sale happen in a timely and efficient manner. Easy and without any hassles! I would certainly recommend Audi of Tysons and Joseph Jay to my friends.

lasermel

May 10, 2010

Being a car buyer with very particular tastes and requirements can sometimes be a frustrating challenge for a dealership and salesperson, so I expected nothing more when the search for a new A4 began some time ago.I met Joseph at Audi of Tysons Corner after being contacted as a result of an online quote request. We talked about the various options I was interested in and other aspects of the car before coming up with a final configuration. He was able to find the "needle in the haystack" car, and though located MANY states away, he and the management at Tysons were able to facilitate the acquisition and delivery of the vehicle in just a couple of days. Working with Joseph was a relaxing and positive experience rarely had at a dealership.He knew the details about the vehicle and was able to answer any questions I had without trying to influence, pressure, or direct my final decision. Though I expected to hear it, I never once had to hear the classic car sales phrase "What'll it take to put you in this car today"So, Joseph, Sales Mgr Brian, and GM Mike, thanks for making this car buying experience just part of the fun of actually getting into the vehicle and driving it.I really do appreciate it!

Rochdi

May 2, 2010

Our experience with Chris Ross was absolutely positive. He was friendly, professional and patient. More importantly, he was not aggressive and did not try to influence our decision. We certainly appreciated that. Thanks to Chris, our first-time experience with Audi was very good, and we look forward to making our next purchase from the same dealer.

Raybob14

Apr 30, 2010

Bijan Nejadi made buying a preowned vehicle a Tyson's Audi a real pleasure. The price of the vehicle for this dealership was way below a new car price but we were treated as if we were buying one of their high end cars. At no time were we pressured into making a decision or feeling inferior for buying a pre-owned. We traveled 75 miles to Tyson's Audi and it was well worth the trip. Thanks again Bijan.

V_S_Nair

Apr 30, 2010

Recently I purchased a used Mini from this dealership. And I must say it has been a wonderful experience. Worked with Abe Gueye and he was VERY HELPFUL. He was very friendly, worked with me to get a great price and has followed up with me to make sure everything is fine with the car.I would defenitely recommend this dealer to all. And if you get to work with Abe, things will work just fine.

nortonjc

Apr 30, 2010

Ken was great. No pressure, spoke in plain english, and worked to get me a deal I could trust................................................................................................................................................................................

pwoodisse

Apr 29, 2010

Ali Malek - gentleman salesman, good at understanding needs, sensible communicating product and prices. Made sure Financing Department gave good rate on loan. Excellent follow up and after care service.The Finance Manager Brian was also reasonable, unlike other Audi dealers in the area(Rockville Pike in MD is the exact opposite). Where Rockville Pike try and fleece the customer for an extra buck by adding 2-3% on the cost of finance, Brian and Ali made sure the deal was as close to prime lending as to be consistence with my credit score, and did not overly push extra care services once the car was purchased. So I felt only bought things that were needed.Think also the general manager was friendly, and other staff / salesmen helped when needed instructions with the Navigation and technology systems.All in All good experience and would buy my second Audi from them.

jerrywcox

Apr 27, 2010

I have not bought a car from any other dealer or salesman for many years - and that says it all without my having to use xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx 250 characters!

steve

Apr 26, 2010

I gave this dealership a perfect score because the experience I had was perfect. I would not change a thing. I started on the internet and pretty much knew from the way I was treated there that the staff and sales team people were going to be great to work with.

mjohnsonii

Apr 23, 2010

Jospeh was really great to work with, not pushy and very accomodating. He is first rate. I hope you are keeping him happy. Hanna was a joy to work with on Financing. Very professional despite having tooth surgery that day. Fine lady and if I ever have the opportunity to go there agaon, I will. I am confident that their servce department when needed will be just as good

cbenya

Apr 15, 2010

I did have a problem that I should not have had, however, the Sales Manager, the Service Manager and another employee all worked to resolve my concerns in a timely and professional manner. I was disappointed but to be honest, they admited their mistake and have done everything reasonable to satisfy my concerns. Wish I didn't have the problem to begin with but you could not have asked for a better response or an honest effort to make it right. Audi of Tysons Corner has earned back my respect and loyalty.

Ken Serigne

Apr 11, 2010

My wife and I have shopped for a specific Audi in Louisiana with no success and upon our first visit to Tyson's we have found exactly what we were looking for. Mr. Ali Malek was extremely helpful in directing us to the car of our choice. We felt absolutely no pressure and they were willing to work with us from the get-go.

mphung

Apr 10, 2010

It is not often that I can say I enjoy the car buying experience however both Ken Orr and Chris Ross made my experience buying an Audi from Audi of Tysons Corner an excellent one! They were always willing to take the time to talk and answer any questions I had ... on the many occasions I stopped by before actually making my purchase. I really felt like I was talking to a fellow auto enthusiast vs a sales person and actually enjoyed our conversations. There was never any pressure ... only a strong focus on customer service and making sure my questions were answered. Even the process of negotiating a price was painless and I came out feeling good all-around about my purchase! I would definitely buy from Audi of Tysons Corner again and recommend others talk to their sales persons, particularly Ken and Chris, as they are extremely knowledgeable and customer service focused! Thanks!!

fazer

Apr 9, 2010

Amazing experience at Audi of Tyson's corner. I started with an email interest in the A5, and was contacted by Ali Malek the next day. He was very gracious and very accommodating to my busy schedule.When I finally came to the dealer, they did their best to make me feel comfortable. Never felt pressured. They just showed me what I asked for, no more no less. When we found a car I liked, they made sure it got there with great time.Ali then spent 30-40 minutes just going through all the features of the car. I can't say enough about this dealership.My experience made me want to buy another Audi!

novajace

Apr 9, 2010

Bijan did a nice job of answering all of my questions, helping me work the price down to a price that I felt was fair and helping research the right car. He was curteous and straightforward. I would have no problem going back to Bijan next time I am in the market for a car.

fazer

Apr 8, 2010

Amazing experience at Audi of Tyson's corner. I started with an email interest in the A5, and was contacted by Ali Malek the next day. He was very gracious and very accommodating to my busy schedule.When I finally came to the dealer, they did their best to make me feel comfortable. Never felt pressured. They just showed me what I asked for, no more no less. When we found a car I liked, they made sure it got there with great time.Ali then spent 30-40 minutes just going through all the features of the car. I can't say enough about this dealership.My experience made me want to buy another Audi!

tliberson

Apr 6, 2010

Mr. Ali Malek was exceptional in the ordering, delivery and receipt of our new Q5. He was thorough and competent in answering all of our questions and explaining the vehicle features. We also appreciated his phone calls along the way, we ordered the Q5 in Jan & it was delivered in April. During those 3 months he called us several times letting us know the progress of the mfr and the estimated delivery date. This is the third vehicle that we've purchased from Audi of Tysons Corner and not only is their Sales staff excellent, but their Service Department also does an outstanding job. Everyone that we encounter at Audi of Tysons has been polite, considerate, easy to work with and they make sure that you are satisfied with your car, from Sales to Hanna in Finance Dept to Greg Jackson in Service.

ryan8184

Apr 4, 2010

Joseph ensured I had a pleasant experience when I went to get my new A5. He went over the car & its features in great detail and was very helpful with any questions that I had. He also saved me from a traveling hassle by having the dealership offer me a good price for my current car -- otherwise, I would have had to make several trips from my house to the dealership to go back, sell my current car, pick up the new A5, etc. I was able to complete the whole process in much less time than I anticipated. I would recommend Joseph to anyone in the NoVA/DC area looking to buy an Audi.

dcoates

Apr 2, 2010

I drove an extra 20 miles to get to Audi of Tysons because I received such poor service from the dealership closest to me. I went to this other dealership, met the manager and a sales person and informed them that I wanted to get the Audi A8. They were not very responsive, as if they didn't think I would actually get the car. The dealership didn't have any A8's for me to see. I had to call the salesman after not hearing from them for two weeks. It took 3 weeks for the salesman to call me back after my initial visit. So, I determined I would not buy a car from them. As a Pastor of 6,000 members, I would never send one of my members to that dealership. So I went to Audi of Tysons and had the best experience. Ali Malek was very responsive and very helpful throughout the entire process. I picked up my A8L on Wednesday, and I've already recommended the dealership to my friend who wants the R8. I recommend this dealership without reservation.

cyberziggy

Mar 31, 2010

Nooch Harding, while I have had only two dealings with him, is a very honest and easy person to work with. He was straight up with us on all matters before, during and after the sale. He was prompt, courteous, helpful, warm, and caring. Nooch treated us the utmost of respect. I would also like to add, when my wife's blood sugar dropped out Nooch hopped in his car and drove out to get her some apple juice; while my car was in with the service folks. He is a true gentlemen in my book. I will definitely recommend him to all I know whom will be looking to Audi/Porshe of Tysons Corner for a vehicle. My overall experience in buying this used 2007 A4 quattro has been the best experience I have ever had. From Nooch to the Hana, who got us all situated with the closing paperwork, the team at this dealership is top notch in customer service.

holycow

Mar 31, 2010

This was the first time at this dealership after being to several. What was really great about this experience is that I was shown a car that wasn't even ready to be sold, but was a better buy than the car I was considering. The sales guy was very professional and specifically looked to make sure we found the best deal based on our criteria...Thanks!

yahoo123

Mar 30, 2010

Nooch,it was a pleasure working with you. I really appreciate your attention to detail and my concerns as a customer. Its a wonderful feeling to walk into a dealer and not feel pressured to buy anything. Please keep up the good work and have a great year!Noe

eldridgelee

Mar 29, 2010

It was the first time for me to purchase a new car. The entire purchase experience was pleasant. The representative was very polite and helpful. He had good knowledge of the car I was looking for. I did some research on the prices of the car that I was looking to buy and they ended up offering me a pretty good deal. The financing process was quick and no nonsense. Quite impressive service and I would recommend this dealer to other potential customers who want to buy an Audi.

tejadajm

Mar 28, 2010

My car purchase was flawless. I called ahead to schedule an appointment and was immediately greeted by my salesperson. Ali was friendly, knowledgeable, willing to show us all cars, honestly answered all questions - was incredibly professional. My wife and I both were extremely impressed. Out of the 10+ cars I have purchased this was definitely one of the best experiences and I would wholeheartedly recommend the dealership, Ali and the Internet Manager Brian.

lunais

Mar 28, 2010

I bought a 2010 Audi Q5 from Audi of Tysons. I was welcomed by Ali Malek and he was patient enough to show me and A5 and a Q5. Mind you that I went to the dealer with all my family and all sorts of questions were asked. Ali was not only very polite, but very helpful at answering all our questions. I happily ended up buying the Q5 that day. The relationship with Ali did not end up there, though. He followed up with me and made sure that I was 100% pleased with my brand new car. I would totally recommend going to Audi of Tysons and ask for Ali Malek. He would make you feel at home and not pressured to buy any car. He will be with you all the way during the purchase and even better, after it.

DR IRA SKURNICK

Mar 27, 2010

I CAME TO THE DEALERSHIP TO LEARN MORE ABOUT THE AUDI Q5 AFTER HAVING DRIVEN A MERCEDES ML 320 FOR THE PAST 12 YEARS. THE MERCEDES WAS TOTALED IN AN ACCIDENT IN MID-JANUARY 2010 AND A REPLACEMENT VEHICLE WAS NEEDED FOR BOTH CITY DRIVING AND LIGHT OFF-ROADING.I HAD PREVIOUSLY EXAMINED THE 2010 MERCEDES LINE, AND THE VOLVO XC60 T6, AS POSSIBLE REPLACEMENTS. THE Q5 PROVIDED SUPERIOR PERSONAL COMFORT, SMOOTHNESS OF HANDLING, RIDE AND OVERALL SATISFACTION.CHRIS WORKED WITH ME DURING 2 VISITS TO THE SHOWROOM AND PHONE CONVERSATIONS. HE WAS EXTREMELY KNOWLEDGEABLE, CONSIDERATE, AND MADE THE TIME TO REVIEW DETAILS OF IMPORTANCE TO ME. I WOULD GLADLY RECOMMEND BOTH THE DEALERSHIP AND THIS SALESMAN TO FAMILY AND FRIENDS

plipman

Mar 26, 2010

We bought a new Audi A4 from Chris Ross at this dealership. He was extremely friendly and accommodating. He worked with us to get a great price, offered ideas about where we could get the best trade-in value for our old car (not actually at the dealership) and honestly seemed to care that we had a good experience buying the new Audi. I would definitely recommend working with him again.

pedwards573

Mar 24, 2010

Great shopping experience at Audi Tyson's. The salesman was very good. I worked with Joseph Jay. The car was very clean when purchased. I used the USA buying service so the transaction was a breeze. Audi was able to meet my price for some options and worked with me on the financing rate. Overall, very reasonable.

simiabrol

Mar 24, 2010

Joseph was extremely thoughtful throughout the entire process of purchasing my new car. He placed no pressure on me to buy and was very patient. His knowledge of the vehicles made me very comfortable and he went out of his way to make sure I was familiar with all of the wonderful features in my new car. He made every attempt to get me a fair deal and went through all of the financing options in great detail. He also helped me get a fair assessment for my trade in and was also very knowledgable about my M3. I have no hesitations about contacting the dealership in case I have have any questions or concerns. It was a great experience overall.Thanks!

marybethedwards

Mar 23, 2010

Ive been coming to HBL since 2003 and have had consistently excellent experience with their sales, financing and service personnel. The sales process was hassle-free. And once I bought my cars, the Service Department has earned my business because of their efficiency and attention to my needs. Not only have I bought two different cars from HBL, but I have referred my friends and family. My fiance just bought a new A4 from HBL and he had a similiarly positive experience. HBL recognizes the importance of making the customer experience efficient, hassle free and accurate. I am not aware of any other dealership who is this focused on the customer experience!

jnlwdc

Mar 22, 2010

We were looking for a decent deal on a quality, higher end, smaller size SUV. We have been shopping for months and have encountered every type of salesperson. Bijan made my wife feel comfortable and at ease with the process from the very start. He has many years of experience in the industry and still seems to have a passion for making the customers experience the best he can. They have a good selection of cars because of the trade-in's from customers buying the new audi's and porsche's. You might even think that because of the type of new cars they sell that their used cars would be more expensive or overpriced, however that's not the case. They were very competitive and wanted our business. Even the sale price negotiation wasn't stressful. Valerie, the finance director was very busy that day because the dealership had many buyers but she still took the time to meet our needs and answer our questions. Once we were done test driving and information gathering the sales and financing process took very little time to complete which was nice because we got to drive away and still enjoy our day. Overall a WOW experience and I would recommend Bijan, Valerie and HBL to ANYONE.

cbcfp05

Mar 22, 2010

My experience at Audi of Tyson's Corner was wonderful. As a first time carbuyer, I of course assumed the worse. I expected to be haggling for hours over a few hundred dollars and ultimately to be in a bad mood when the experience was over. To the contrary, every part of the process at Audi of Tyson's Corner went smoothly. Joseph Jay was a complete professional; allowing my fiance and I to speak freely about what we were looking for and what would ultimately make or break the deal for us. I believe he fought for us in every way possible.I thank Audi of Tyson's Corner for making my first car-buying experience a pleasurable one. I will be back!!Christian

lpinkham

Mar 22, 2010

Chris was enthusiastic and informative. He allowed the Audi cars and Q5 to speak for themselves. He gave us all the information we needed. He was patient as I drove different models (some more than once over a couple of days). The negotiations were relaxed - not high pressure. The paperwork was completed quickly and efficiently. The best car buying experience I have had in many years.This was all in sharp contrast to another Audi dealer we had visited a few days earlier. We left that lot wondering if we should pursue an Audi.Chris changed all that. Thanks Chris

winsurf95

Mar 19, 2010

Ken Orr was a great car dealer rep. he was very helpful and very prompt in returning the calls. I would highly recommend this dealership. His manager also assisted greatly in locating the vehicle and worked on the price to find the necessary options I requested.b

reneecart

Mar 19, 2010

After many months of research on my own, I had few questions and many detailed, specific requirements upon entering the dealership. Ken Orr patiently and pleasantly answered all of my questions. He then worked relentlessly to locate the vehicle I requested, down to the last detail. Best of all, I never felt pressure to purchase. I highly recommend working with Ken. In addition, Audi of Tysons was able to beat the price and rate I would have gotten from USAA. An excellent experience all around; and a fabulous Q7.

alfiler

Mar 18, 2010

we called first to set up an appointment with the dealership. we informed them that we are costco club members and would like to avail of the costco members price. we came and joseph had all the costco papers prepared and it was a seamless process. we were out the dealership with our audi within about three hours, including test drive time.

cboaz

Mar 17, 2010

i have been a customer of HBL for over 10 years and have worked with Matt Frick in service for about 5 years. His excellant customer satisfaction skills is the primary reson why I went to HBL to purchase a new Audi.I met with joseph Jay and he was an outstanding sales person. He knewq his products and showed me the A4, A6 and Q5. When I decided on the Q5 he ordered the car and it was delivered ahead of schedule. Joseph went over the costs and did an outstanding job to be sure I was satisfied that I was being treated fairly. He was also been helpful in explaining the features of the Q5 and his post sales support continues to be commendable. This is a first class team at HBL and it was a pleasure working with Joseph and know Matt Frick will provide superior customer satisfaction when servicing is needed.

cbenya

Mar 17, 2010

I visited 2 other Audi dealerships in the Washington, D.C. area and could not find anyone who would listen to what I wanted and work with me regarding the pruchase of a new Audi. I was so impressed with both Mike and David. They listened to what I wanted and worked to get me exactly that, no side bars, no tricks and they did not insult my intelligence with back and forth "deals" to the sales manager. I told them what I wanted and they set out and found a way to get it for me. I gave the same opportunity to 2 other Audi dealerships and left both in disgust swearing never to return. I was so impressed with Audi of Tysons Corner that I bought a car the day I walked in, something I rarely do but they met or exceeded every criteria I set out, really no reason to wait was my logic. I would refer anyone to this dealership in general and specifically to Mike Morris and David McBrearty. They still know what customer service is all about and you can see their professionalism and customer service from the minute you meet them.

HJ

Mar 17, 2010

Bejan did a great job with working with me, though many factors.He was patient and understanding a pleasure to work with.Everyone I have dealt with at this dealership is professional andhopitable. They understand your needs and try to accomade the customer.NOT: This is too long, to put 250 characters in a review,is very time consuming.

ahwilde

Mar 16, 2010

Salesman met me in the rain as I got out of my car. I knew the 2 cars I wanted to look at he was very knowledgeable and helpful. Did not attempt to push me into anything. Walked me through the process and got me out of there in less than 3 hours. Most pleasant experience I have ever had buying a car from a dealer.

peconnolly

Mar 16, 2010

Scott was just great. Would recommend him to anyone looking for a car.

audiman911

Mar 16, 2010

Walked into the dealership and was greeted by Mr. Abe Gueye. Very professional, Mr. Gueye asked me many questions and helped me as much as possible to find the best car suited for my needs. Got a great deal and I can not wait till my next car purchase. Mr. Abe Gueye is ALRIGHT IN MY BOOK!

jandjdrake

Mar 16, 2010

Excellent knowledge of the products. Pateint and accomodating. We are very excited about our new purchase and we think we recieved an extremely fair price for the vehicle we purchsed! Scott and Kevin were excellent to work with! They made the expeience easy and enjoyable, and who can say spending that kind of money is enjoyable!

cwbrownfamily

Mar 16, 2010

We are excited about our new Audi Q7 TDI Quattro and Joseph Jay was very helpful with our purchase. Everyone at the dealership was very friendly and courteous. This car buying experience was positive and we would highly recommend HBL Audi of Tysons Corner.

cmurphy1874

Mar 16, 2010

This was my first purchase of an Audi and I was very pleased with the whole process. Mr. Nejadi answered all my questions and was very informative. He made me feel very at easy considering this was my first time buying a car on my own. From start to finish he was there to help me enjoy the experience, from test driving to trading in my old car to driving away with my first Audi. Mr. Nejadi was there to help me through what is usually a very nerve racking experience for most and he never made me feel pressured to buy. I highly recommend Audi of Tysons and hope you get lucky enough to get Mr. Nejadi

cephaloid

Mar 16, 2010

I was extremely pleased with how Nooch handled the entire deal from beginning to end. He was willing to work with me right me from the beginning. It is not very often do you come across people like him in this line of work. He was very professional but at the same time, was very understanding and courteous. He delivered what was promised, and even more. I interacted with some other people at HBL Audi too and I should say they were all wonderful people. Overall, I had the best car buying experience in a long time. And to top it all, I have a wonderful car.

devin.paden

Mar 16, 2010

It was a quick, no nonsense Internet sale. I was able to e-mail to arrange a test drive, drive the car of my interest, and purchase it in just over an hour. Mr. Nejadi was professional, informative and willing to make a deal on a 1996 Honda Accord.

postrega

Mar 15, 2010

My experience at Audi of Tysons was excellent, primarily thanks to Ali Malek. Tyson's had the only manual shift A5 in the area and Ali provided excellent service throughout our discussions, including during the test drive and the subsequent pricing negotiation. What was most pleasing, was that Ali still provided a great deal even though he had the only car in the area that I wanted to lease.I believe the face of an organization is its sales people and Ali did an excellent job of showing why Audi of Tysons is highly rated. I look forward to leasing another Audi from Ali when the term of my current lease is up.

bucknersteve

Mar 15, 2010

Went to Audi of Tysons Corner on a very busy Saturday afternoon, manager of the dealership came over and apologized for the wait, talked with me for a few minutes and thanked me for waiting, told me someone would be with me shortly, after a few minutes Mo Mahmoodi came over he was a very professorial and spoke with a lot of knowledge about the car! The whole transaction went very smoothly, and I am very happy with my new car. I would recommend Audi of Tysons Corner to anyone who is in the market, the sales staff is friendly & professorial Mr. Mahmoodi was a pleasure to work with, if you are shopping for a new car this dealer will give you a fair price and a good deal on a new car- I highly recommend them!

Hinrgy

Mar 14, 2010

Ali Malek was so professional and caring. He really made the sale of our Q5 very easy. He is a very honest person. When I picked the car up, he took over 1 hour to explain every detail and button on the Q5, I was very impressed with him. Definitely would come back and recommend Ali to anybody purchasing an Audi. Thank you for an excellent experience in buying my first Audi!!

jaimevictoria

Mar 12, 2010

I had a good experience buying my Audi. Ali was great to work with. I felt it was a no pressure sale. He took the time to go over all the car's features and answerd all my questions. He also moved all my stuff from my old car to my new car that was nice. Today, I went to pick up my new tags, Ali saw me leaving and offered to put them on the car. That was unexpected, it was a nice touch. If you are looking for an Audi visit Audi of Tysons and ask for Ali Malek.

Bevviejean

Mar 12, 2010

Prior to my arrival at Audi of Tysons Corner I spoke to Kevin the Used Sales Manger on the phone and expressed my interest in a car that I saw on the internet. Kevin was knowledgeable about the car and said we can come anytime to see it. When my husband and I arrived at the dealership Kevin introduced us to Bijan who was very helpful with us. He took me for a test drive and made me feel very comfortable driving the car -- it was a manual, and had been a while since I had driven with a stick. After the test drive Bijan had our trade-in evaluated and kept us informed of the process. We worked with Bijan and Kevin to come to an agreed price for the used car and our trade it. While all the paper work was being processed Bijan directed my husband and I to a nice area where we could relax and have some coffee. After everything was said and done Bijan kept in touch with me and informed me when the car was ready. I really appreciate all of the personal attention we received from Bijan and Kevin at Audit of Tysons Corner. I would definitely recommend this dealership to anyone looking for a new or used car.

kingz0322

Mar 12, 2010

The salesperson was helpful and we received the deal we were searching for. Thanks for your professionalism. When we had questions the used car manager was available to address them. We also appreciate his professionalism. Out deal was processed quickly. Thanks again

stearmaw

Mar 11, 2010

Best experience at a car dealership I have ever had. Went nearly 75 miles out of my way to get there and I am glad that I did. I will return for my next car purchase. Staff was pacient, knowledgeable, friendly and most of all honest. Could not have asked for a better experience.

simek3ru

Mar 11, 2010

I had such a great experience with Audi of Tysons Corner. Joseph Jay bent over backwards to get me the exact car I wanted. I highly recommend this dealership for your new or used Audi and especially highly recommend asking to speak with Joseph Jay.

eric16l

Mar 11, 2010

My experience with Audi of Tysons Corner (and more specifically Ken Orr) far exceeded my expectations. Came in with my wife and 3 young kids about an hour before closing on a Saturday afternoon. Ken was very helpful in helping me decide which car I wanted and helping me work out a lease deal that fit my budget. I expected to be rushed out the door at closing time, but Ken stayed with me a half hour after the dealership closed to show me a few models that he had on the lot. This was, by far, the best experience I have had at an Audi dealership (dealt with 2 in NJ years ago).I highly recommend Audi of Tysons Corner and suggest you stop in and ask for Ken Orr. You wont be disappointed!

pstevenson3

Mar 9, 2010

Very wonderful Experience. Ali was both professional and very knowledgeable of the material we discussed. His excellent service has led us to recommend Audi of Tysons Corner to our friends and colleagues. I wish every car buying experience could have been as smooth and rewarding as this one. Further, I wish every salesman was knowledgeable and courteous as Ali. From start to finish the experience went forward without a hitch and I found the quality and cleanliness of the dealership to be exceptional.

eferna01

Mar 9, 2010

Sales people were extremely friendly and helpful. Noted that calling to get a sales person can sometimes take a very long time and frustrating phone system. Lock Jack installation has been difficult. Went there to find out installer was not there but at another dealer. Left expecting a call to arrange in-home installation and never got a call. Going in for service already and limited slots for service available. Courtesy car should be unlimited time if service such requires. Should not be expected to pay after 24 hours if service mandates longer time to be completed.

mlabgold

Mar 9, 2010

Joseph was great. He made the experience easy, efficient and enjoyable. Very knowledgeable about the models, features and distinctions. Would recommend him and the dealership to friends and family without reservation. The car was delivered on time as expected and without any problems.

chrismacdonald

Mar 8, 2010

Wonderful people and top-notch customer service. Sales staff was wonderful to work with and went the extra mile above and beyond all expections.I was looking for a very hard to find Audi q5 and they went the extra mile to locate the vehicle and get it to me very quickly.I would recommend them to anyone. Ask for Matt Cruz.

amycbryan

Mar 7, 2010

I called the dealer on a Saturday morning and got Ken. I told him what I was looking for and asked if he had the car available to test drive, which he did. We came in approximately an hour later and he was very thorough in showing the car features before the test drive, and once we got back and decided to proceed with that model, he and his team did a great job in locating a car to our specifications and working with us on the numbers to make the deal work.

smitchellnet

Mar 6, 2010

We had an excellent experience with Ali Malek at Audi of Tysons Corner. We came in expecting to look at Q5s and take a test drive, and we left with a Q5 that we love. Ali was extremely knowledgeable and helpful, and he went above and beyond in explaining the various features of the car and services available to us. Brian Thomas in Finance was also very helpful, and the overall buying process was efficient and pleasant.

audeisal

Mar 5, 2010

I recently had a very good experience working with this dealership and salesperson. They have extensive knowledge of their product and are very welcoming to work with.I woudld highly recommend anyone in search of a new or used Audi visits them before finalizing a deal elsewhere.

ngerard

Mar 4, 2010

I bought my new 2010 Audi A5 S-Line/prestige at Audi of Tyson Corner in November 2009 and I had a great experience working with Matt Cruz (Sales Associate) and Dav (Sales Manager) Matt, Dave and the entire personnel of the dealership where very friendly and did a really good job helping me find exactly the car I wanted and quickly contacted me when the car I wanted became available and that's why Im happy to give this positive review. Thanks,Gerard

shesol

Mar 2, 2010

Ali Malek was very friendly, patient, and helpful throughout. He gave me a very competitive price -- the best in the region -- and worked with me to get the vehicle I wanted, rather than try to talk me into something different (as happens at some other dealers). I had a very positive experience and I love the car.

kmghauling

Mar 1, 2010

My CFO and I walked into the dealership last Saturday and was very obvious that we were extremely interested in not just buying one car (Q5) but two (R8, a 150,000 car). The Salesman Matt Cruz, first seemed to have pushed us out the door even before we sat down. He did not seem interested nor did he even seem to care to make the deal. I was then not contacted untill Sunday. only to read that he has been very busy and that he will get back to me. Then Monday came around and he still mentioned that he would contact me but never called. I can not get over, even in this economy that a salesperson would not want to do a deal. This is so unprofessional and I would never recommend this dealer to anyone!

anotherS4

Feb 15, 2010

We bought two new Audis in the last year, both from Joseph Jay. Joseph is knowledgeable about the product and dedicated to making sure you get the EXACT car you want. We've dealt with other salespeople at this dealership on prior cars, but wouldn't deal with anybody else going forward.

mvblevins

Feb 15, 2010

This is the second car i have purchased with Joseph. He went the extra mile to make sure my needs were recognized and exceeded. They didn't jerk me around with pricing, they even added a service package at no charge to me. I am a very happy customer, that will be buying my next Audi at this dealership. I would go out of my way to recommend not only the dealership, but that they work specifically with Joseph!

saltoon

Feb 4, 2010

I have bought a brand new Audi S4 2010 from Audi of Tyson's Corner. The salesman was very helpful and polite he tried to assist me in the best way possible and the service they have is really great every thing i asked or required was organized and ready so i really would recommend people to get their Audi's from them.

tp

Feb 1, 2010

I had a great experience with Ali, my sales rep. He was informative without being too pushy and allowed me time to consider all of my options. Dave, the sales manager, was more up front than any sales rep I've met in a long time which was refreshing. They, along with Hannah in finance, were incredibly patient when I changed my mind a couple of times and even helped me weigh out my options. After reading some of these reviews, I'm a little nervous about dealing with the service department, but hope that won't be my experience when the time comes. Certainly wasn't the case with the sales staff who stayed late on a snowy night to finalize the deal and still took the time to go over all the final details on the vehicle only to exchange it for me the next day when I changed my mind.

lenclark

Jan 15, 2010

The level of service at HBL is wonderful. I am impressed with the timing of the work and desire to get things done. My service advisor handles all of my concerns and explains in detail what needs to be done and why. Their pricing on service is very competitive.

Mary T. Foster

Jan 1, 2010

I have leased or bought every car I have had for the last 20 years from Pat Driscoll.I hate the whole car leasing/buying process but I cannot imagine buying a car from anyone other than Pat.He is honest, reliable and a real professional. He gets you the best deal he can and tells you honestly what your options are.I have referred several of my friends to him and they have been equally impressed.

krivlaw

Dec 31, 2009

I purchased my Audi's from this dealership and have been very satisfied. The service has been outstanding. Greg Jackson has been my Service Advisor for 4 years and I rate him A+ in all aspects of his work with me.Every other employee I have come into contact with has also been totally professional.This dealership is the best car dealership that I have utilized in over fifty years of car ownership.

ferrers5

Dec 31, 2009

The service organization and particularly Matt Frick, my service coordinator, consistently deliver stellar support. They are responsive, set proper expectations, deliver beyond those expectations and generally go out of their way to ensure you get the experience you would expect when purchasing a car in this category. I have now been with Audi of Tysons for over 6 years and I would buy my next Audi there because of the service. We own two Audi's and I consistently find when I have out of warranty work that they are price competitive and the service is exemplary. Their service professionals have been there for a while and very knowledable about not only the car, but also the customers.

Ellison

Dec 30, 2009

I had to take(tow) my car in for damage I did in the snow storm underneath the car and Greg Jackson gave me the name of the towing company that they use and itwas fantastic. They towed the car in after a heavy snow and were at my houseto take the car within a few hours.The Audi service department totally fixed my car and I was back out on theroad in 2 days and this was even after they had to order parts for my car.I always have been cared for very well at this dealership.

gisrailevich

Jul 27, 2009

This is a swindle. When I purchased the car they told me they would cover for a rental car during warranty work. Now, they don't fix the car, so I have to take it over and over, they take several days to work on it, they never have replacement parts, and I have to pay for the rental car.

S4AudiFan

Aug 17, 2008

I will first start by saying I have owned several Audis in the past, I feel they make a great product. Its just too bad that the dealers are not as good as the cars. As far as teh friendliness goes, the service consultant Mr. Frick is as about as snobby as one can be. He is a real prick. I asked to see the service manager and Mr. Frick didnt even acknowledge I had said anything. I had so many new dings in teh side of my car after they were done with it, it looked like the finish on my golf balls. When I seen the porter with one hand it didnt surprise me. As for the service...it was sub par at best. For as much as they charged me these Audi Techs must all be making a killing...They couldnt find the rattle that IS THERE EVERYTIME I GO OVER SPEED BUMPS. Anyway i will not be returning to this dealer...EVER.

nova.audi

May 6, 2008

As with so many other reviews, I don't know where to start. Way too many problems and the staff are an absolute bunch of jerks. It must come from management on down. I have seen too many service reps leave, and speaking to one who ended up elsewhere, this is because the managers are totally profit driven and could care less about customer satisfaction. They routinely took advantage of my wife. A horrible place to deal with, and I'm glad I finally found a trustworthy independent shop.

mattocrg4

Jan 9, 2008

The saga begins in 2005, I get a flat and low and behold no spare. The car had been a couple of places including HBL so I called my service writer to see if was removed and not replaced by accident. Couldn't find it. Put the car on lock down, no one touches it but me. I bring it back for the 35k 6 months later with a bunch of warranty requests. Get denied on half of them. The scratch my rear bumper. Change my own oil 4 months later and whoever put the underbody skirt on left 2 bolts out so now it's damaged. A couple of months later I am cleaning the car, go to clean the spare well and wheel and tire is gone again. I end up buying it (the same one) back on ebay. Check the other work that had been done and half of it is not put back together correctly.Call the service manager and he hides behind the amount of time passed. I drive the car 7000 miles a year sorry it took me so long to figure out you stole from me.My fuel economy takes a dump around the same time so I check the plugs, if they were replaced at 35k I am a Bill Gates. Complain with BBB and with Audi of America,,,basically get told to pound sand. To bad the car is so great, I will never deal with HBL in any fashion ever and I will trade this car as soon as I can.

gradsA6

Aug 9, 2007

Took my car in for 50k service & they completely ripped me off. Would never take my car there again.

merlin

Jul 24, 2007

What a nightmare dealing with HBL service department. Price gouging, but when you get the car back you always discover something did not get fixed. I had a problem with the engine losing power and vibrating, I get a call that it's "oil sludge" and it would cost $5000 to fix. They had the car two weeks. Now you would think that with a $5000 repair would give me two minutes conversation with the technician to insure they understood the problem. I get the car back two weeks later, did not even get all the way back to work and had the same problem. I'd also mentioned two of the tires they replaced on a previous servicing were leaking air. When I got it back this time I noticed that the two tires were still low. This dealership has soured me on European cars completely, now driving a Honda Accord, why on earth did I stop buying Japanese cars? That A4 was a nightmare.

TheBestJudge

Jul 23, 2007

I echo others here...."I have had so many bad experiences with this dealership that I would never consider buying a car here or having them service my car. " The only reason they're still in business (service OR sales) is they're the only Audi shop in the No.Va. area. Alexandria is too far away and too small. I drive over to Md. now for service, which is a hassle. I'm dumping the car as soon as it's out of warranty.

hbl_is_worst

May 10, 2007

Have bought a loaded A4 from Audi via their on-line division. All physical contact with the dealer after picking up the car has been absolutely appalling - uncaring/rude, lacking professionalism all around. I cannot understand how they can stay in business. In fact, I do - they have a larger selection than other Audi dealers in the area and Audi is a high-demand brand in DC. Furthermore, they also sell Porsches although I would surmise they behave the same there. I am looking to upgrade to an S4 or S6 but would never consider HBL again - unfortunately, Audi of America is aware of the black eye these people give them and do not seem to care. I may look at an M5 next.

nipiotis

Dec 26, 2006

I had so many problems with this dealership it is not even worth writing about it. Some of the common problems with every service visit are:- They do not know what the problem with the car is.- They never complete the work on the first visit.- Not consistent service.I purchased the car from HBL and this is the only positive thing that I have to say about them:- They do not have the best price in the market, but they did not hassle me at all.

Gridmaster

Oct 24, 2005

I was looking to purchase the car of my dreams--a new S4 and HBL happened to have one that fit my specs on the lot. As part of the negotiations, I gave them a price I was willing to pay, which included the vehicle, destination, gas guzzler tax and documentation fee. When I arrived to purchase the vehicle, the salesman provided me with a deal sheet that added BACK the gas guzzler tax. I had to argue for a few minutes before he appeared to agree that the tax was added back in error. While waiting for the F&I guy to finish the deal, I was told that it was mandatory to fill out a credit application, even though this was an all-cash deal. I refused and had to argue for a few minutes longer.In to visit the F&I guy. He attempted to add back the gas guzzler tax (which would have resulted in me paying it TWICE) which I caught on the final contract--like I was going to miss an extra $1,300 tacked on.On to delivery. The only thing I asked the salesperson to check was to straighten the steering wheel, as it was canted a degree or two to the left. Sure enough, on delivery it was untouched and needs to be addressed.I gave HBL a bad rating in the Audi of America survey and asked both AoA and HBL to call me. I received an "apology" call from somebody at HBL. During that call, in which I was exceedingly polite, he explained that **I** made a mistake by not filling out the credit application and and that "...the Patriot Act required them to get a credit application on all car buyers." What bull.After that experience, I will NEVER let these guys touch my car. Stay away from HBL Audi. Audi of America, please do something!

Sankett76

Feb 6, 2005

I have a pre owned certified Audi (2001) bought from the dealer around Jan 2004. <br><br>SCENE I: I went for a routine check up in November. They claimed that the direction of the tires was not correct and needed to be changed. ($150 over the $750 I was already paying. My argument: The car is certified from HBL. If tires are not in the correct direction it is their responsibility anyway since they assembled they should have checked that during the 300 point inspection. <br>As if this was not enough, they then scratched the entire driver side of the car. When I took it back they initially refused and then kept the car for the whole week without actually working on it. Next weekend when I went to collect my car, they still had not gotten to it and quoted stupid reasons like weather etc.. Despite repeated complaints the manager refused to reimburse or even apologize. <br><br>SCENEII: Exhaust pipe broke down. Initially they told me that it was the Catalytic converter and they would cover it under warranty. They called me and told me that the quote was $550. I told them that I would like a second opinion. When I went to collect my car, they said that they could not let me drive the car this way and it was a safety issue. So they changed the pipe, charged me $450. . They told me that I will have to come later as their technicians are not in. When I went back to them to recollect my car, I asked for an inspection. Likewise I suspect there is a leak of the exhaust gas. So when I went for an inspection to see of they have really put original parts and if they have assembled it correctly I was told that I would be charged another $55 for the inspection. I strongly suspect that they have not done the job correctly and because of disagreements they may even have sabotaged the exhaust system. Currently I have a rattling exhaust and an evident exhaust smell. <br>There are no LOANERS. Likewise the rented cars are the oldest possible. During the many hours I spent at the Audi Service, I have seen people getting angry and walk out due to lack of timeliness. I believe the Honda and Toyota dealers would have better service. <br>

mstewart

Jun 29, 2004

I took the car there to have it inspected after it was involved in a collision. The body shop did not repair some things correctly and I wanted the 'experts' to make sure it was put back together correctly. It was like pulling teeth to get the service advisor to give the mechanic the 'ok' just to drive the car! If i'm hearing noises and it feels like its pulling, how is just looking at it going to determine what's wrong?? They never resolved the electrical issues I had with the car - they blamed a low-voltage battery. I'm no mechanic, but that makes no sense. And when I went to pick it up, there as a new dent in my brand new rear bumper!! They claimed b/c it was a new, state-of-the-art shop, it couldn't possibly have been done there. Whatever!! I had to call Audi customer relations just to get them to agree to replace it, and they wouldn't authorize a rental or loaner for the days i was inconvenienced. And they never call!! Everytime I got any information, I had to initiate the call, and they just never seem to do what you've asked them to do. They acted like they were afraid I didn't have the money to pay! Absolutely the WORST service experience ever. They are stuck up, snotty, and don't know jack about repairing the cars. Where did these people come from and where do they get off! Thinking of trading in my Audi...even the customer advocate seemed to let the dealer get away with acting this way. For such a high end store and dealership, they are completely clueless as to how to treat their customers. And where are the loaners?!?! I was immediately taken to Enterprise, and had to pay for my own car!! Ridiculious!! DO NOT EVER GO TO HBL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ghengis

Apr 17, 2004

I have had so many bad experiences with this dealership that I would never consider buying a car here or having them service my car. <br><br>In 2000, I bought an S4. The first time I walked in the showroom I was treated as if I couldn't afford the car... they wouldn't let me have a test drive. I chalked this one up to the salesman, and came back a few days later. Well, that sales experience went a little better, but they tried lowballing me on a trade-in and the financing people not only lied about my reported credit score, they also tried to pass off financial products without explaining the full consequences of them... very shady.<br><br>Since that time, my car has been in for service numerous times. They are never timely and it is difficult to schedule an appointment with them. They have taken the car in for problems and not fixed the problems. They have kept the car for minor issues for 4 days, not done anything to fix it, then charged me for the rental car beyond 3 days, all without calling me to tell me that I'd be on the hook for money.<br><br>A co-worker got a TT from them recently, and it spent over half of the first month in HBL for service. They were horrible at communicating with him. He asked if he could keep the car while waiting for them to service it since the issue was minor. They said it'd be better if he didn't, that it would only be a couple of days. Two weeks and several phone calls later, they finally said, "well, the part's not going to come in for a while, so come get your car".<br><br>I can't imagine worse customer service. I suppose that's part of the game considering how many cars they do sell. I definitely do not recommend them.