Used Cars for Sale at Auffenberg Kia in O'Fallon, IL

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Bobtiff79

Nov 24, 2016

I had heard shady things about Auffenberg, but I decided to take a chance and buy my new car there. Overall the buying experience wasn't bad, but their customer service is horrible. We've had our BRAND NEW, 2016 Kia Sorrento for 8 months. I noticed that the tires were getting really loud and took it in for service. They told me that the tires were "chopped" very badly, and that's caused by not rotating the tires regularly or keeping the proper pressure in them. I told them I've rotated the tires twice already, with the first oil change and with the third, and i always keep the tires inflated to the proper pressure. It had to be an alignment issue and they just weren't going to do anything about it. They said since I was over 12,000 miles already (all highway miles) that there was nothing they could do about it because it's considered "normal wear and tear". They said to get an alignment, rotate the tires, and they'll smooth themselves out in time and it will be fine. I went to my regular mechanic, and he said not only was the alignment REALLY bad, but that it had to have been that way when I bought it for all of my tires to be so badly worn. He also said my tires are ruined. So basically I have a car that is only 8 months old that had a messed up alignment and I have to buy new tires. Their service department lies to you, and they don't stand behind their product. AVOID AT ALL COSTS!!

HK

Happy Kia grandma!

Oct 10, 2016

What a great experience driving the short distance from St. Louis County to your beautiful dealership. Nate Drury went above and beyond ANY salesperson here in St. Louis. My son made the contact over the Internet and Nate provided everything John asked of him. Our experience with 5-6 dealerships in St. Louis county left us very Leary of driving to your dealership. I have never experienced anything quite like the Kia dealership. Customers have to witness how nice and easy it is to but a car from you. Thank God for Nate! He had everything ready for us when we arrived. He showed us around, introduced us to the different departments. He spent time showing me the options how things worked. Full tank of gas to send us on our way. To sum it up, our connection with Nate and his wonderful personality closed the deal. Now, I just think of things I "need" to do just to drive this great Kia Sorento!!! Thank you Nate and Auffenberg Kia. My family and I will always make that trip across the river when we need a vehicle. You run a dealership the correct way, and you all made our day once we pulled onto your lot. Many, many thanks to the team and mostly to Nate.

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Jackie F.

Sep 12, 2016

I found the car of my dreams online and through several emails set up a time to see it. I drove the car home under the price I wanted, so it was a win win! I took it back the following Monday for the inspection ( I bought it so fast they didn't even have time to do it) and they detailed it for me also while I waited. I live in St. Louis so it saved me another trip back.

L&

Luke & Tana Alexander

Aug 16, 2016

Bob's approach to accommodating us was a new 2017 Kia Sportage LX AWD was impressive. I am in sales myself and I did not feel like I was being sold something. I felt like I was being helped by a friend get the best price for the best car that we wanted. The financing department got us twice as good of a rate as the first dealership we went to. We also liked the quote we got from Allstate and I think we will be changing to them because they saved us money. My wife has been with the company that she has been with since she was 16 and had no idea that we could save the money that we will by switching. Overall it was a great experience, they kept us where we wanted to be as far as our payment goes and got us in the car that my wife absolutely loves. Thanks again guys we will be back for the next car.

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afuehne

May 13, 2016

my boyfriend and I went to look at cars today and today we stopped at out first stop which was Auffenburg KIA in O'Fallon IL. We have never been questioned and pressured to into buying a car ever in our lives. Seriously terrible. We were just looking around and they started doing paper work and wanted us to buy the car that day. We said NO numerous times and all they did was pressure us. The finance manger came and talked to us and he stated they didn't sell 1 car today so he wanted out business. After we told him that we were just looking around today, he got up from his chair and said "well I don't want to waste your time" AWFUL CUSTOMER SERVICE.

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Karen W.

Apr 29, 2016

Dealt with sales team online. I was quoted 13,880 by this person. Since I had to deal with a different salesman when I came to purchase the car, I wanted confirmation in writing that 13,880 was the price agreed on. Come to find out ( the morning of my appointment), this is not the price I would have paid if I kept my appointment, I would have had to pay 1995.00 more! My husband was also purchasing a car and he got higher "document" fees than I did. Shady business. Get your prices in writing. Online price is not the online price you get! False advertising and they admit that they they know this. Salesman told me that other customers have complained about it as well, yet it still stays the same.

CB

Car Buying Mom

Mar 29, 2016

Saw a Kia Forte online for my son advertised at $13,680. Submitted an email for a "special quote" that came back exactly the same price. Still a fantastic price so went in to check it out. Son liked it, we decided to look into purchasing it and was told the quote I was given did not include $2,000 in dealer installed options, which was some sort of clearcoat and a tire repair kit since these cars don't come with a spare tire(?). Showed the salesman my quote and he came back with the invoice showing me the car cost them $18,000 something. So they advertise an $18,000 car for $13,680? And then put $2000 more in cheapo unnecessary options? I showed him that MY QUOTE started at the same $18k, reduced by a $3k dealer discount and a $2k Kia rebate. Still they would not honor the quote I had received repeatedly stating the disclaimer at the bottom says dealer installed options may add to the price. Deceiving, misleading, bait and switch sales practices. No thanks!

TF

Theresa from STL

Mar 13, 2016

Met with James after leaving another Kia dealer very frustrated. James listened to what we wanted and went out of his way to make the deal WE wanted. Need a Kia? Go see James at Auffenberg in O'Fallon, IL.

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Gharvell5

Mar 2, 2016

Jason Redmond was one of the salesmen that helped us during our purchase of our new KIA Optima SLX. He provided outstanding customer service and was very flexible with our particular situation. His knowledge and positive attitude are just a few of his attributes that will keep us going back to the dealership in the future. Thanks again Jason for your help in getting us in our new KIA!

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Sara H

Feb 29, 2016

Auffenberg Kia had the best prices with the best warranty services. James Logston worked to get me the best deal on the Kia I wanted and my trade in value. Friendly, helpful, not pushy at all! I felt as though he was truly working for me and not the dealership. Thanks James and Auffenberg Kia for my new ride!!!!!!

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Harvey Blue

Feb 19, 2016

My experience at Auffenberg was very fulfilling. I was treated with respect and kindness. All the pesonnell did everything they could to fulfill my needs. Thank You.

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Well Satisfied 3rd. time customer Frankie Mitchell

Feb 8, 2016

Gregory Cole, SALESMAN OF A LIFETIME IN OUR BOOKS. We have bought 3 car's all using the same salesman, and would never consider going or using anyone else. Mr. Cole makes you feel very comfortable, always listening to what your needs are and works hard to meet as many as he can within your budget. He will not tell you what you want to here unless he can deliver. If your family has a need, Mr. Greg Cole is the man you need to call. I promise you he is more than a salesman he takes his job personal, and that works to benefit you and your family. When you meet Mr. Cole tell him Frankie Mitchell sent you. I promise the BEST car buying experience you'll ever have. He will take care of you and work very hard to meet any, and all your needs. He'll even help with not so good creidt. Down-payment issues. You will add a new car to your family, almost guaranteed.

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Russ and Roni

Jan 29, 2016

Our salesman Robert Cory was most helpful, and we got the deal we were looking for. Very happy with our car buying experience at Auffenberg Kia.

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Jesus

Jan 28, 2016

Today was an awesome day, after havung some terrible customer service with other dealerships. I went to Kia in O'Fallon Illinois and was blown away by Alex and Rob and everyone that helped with my transaction They were great and i was very appreciative. Thanks everyone. .. I walked away with a great deal and will definitely tell my friends and family of my experience.

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Melody

Jan 27, 2016

Five years ago, I purchased a 2010 Kia from Greg Cole. He was a great salesperson back then so when I found myself looking at 2016 Kia's; I asked if Greg Cole was still there? To my surprise he was still there selling cars. He has a great personality and when he laughs, it makes you laugh.

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Sean Hall Yo

Jan 21, 2016

Jason Redman help me find the perfect vehicle and got me in a 2015 Nissan Pathfinder that I really wanted. He's by far the best salesman I've ever dealt with in my life. He was patient, caring and really listened to what my needs were. I would recommend buying a vehicle from him every time and if I had to buy another vehicle next week I would go to Jason. Thanks sir!

SH

Susan H.

Jan 18, 2016

Alex B. was a terrific person to work with. He went above and beyond to get me the car I wanted.

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Michael D

Jan 5, 2016

Kia Auffenberg is a great place to purchase a vehicle. The salesman, Robert Corey, was very informative and great to work with.

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Sandra and Jessica

Dec 27, 2015

We went on Black Friday and found the entire experience to be well planned/organized. We entered our name for the giveaways. My name was called but I relinquished my prize so that someone else could win. We leased instead of buying and are proud leasees of a 2016 Limited Edition Kia Soul. This is our second Kia Soul...We love it! Greg has been our favorite salesman in 2013 and now. Very nice person, respectful, and knowledgeable.

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Heath

Dec 9, 2015

My overall experience purchasing our new Optima went smoothly. Alex Branum our salesman was knowledgeable and never made us feel pressured in any way. He even went next door and bought my wife something to eat after she had mentioned in passing how busy she had been and hadn't stopped to eat all day. Now that's service. The finance manager Jay Mehta was also very knowledgeable and helpful in choosing our warranty and finance options, and insisted that my wife eat her food while it was hot. All that 10 min after they were supposed to close. Top notch people, excellent service.

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Ken Stuckel

Dec 7, 2015

Overall good experience.would definitely come back to the dealership

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Sandra Watt and Jessica Ball

Nov 30, 2015

Grey Cole was our salesman when we leased our 1st Kia Soul in March 2013 and again on Black Friday 11/27/2015 when we signed a new lease for a 2016 Limited Edition Kia Soul. He is a really nice man and he took his time with us during the entire process. He is a 10 to the 10th power in our book. We will seek him out again when the new lease ends in 39 months.

C&

Cindi & Abby

Nov 17, 2015

Our salesman was James Logston and he was fantastic. He was patient and never made us feel we were taking too much time. He worked to get us the payment range that was important to us. I feel that he went above and beyond and would recommend using him the next time you need to purchase a car.

JM

Jim M.

Nov 12, 2015

Our salesman, Robert Corey, was excellent. He was friendly, patient and knew his stuff. He answered all of our questions clearly and completely and worked hard to find us exactly the car we wanted. And once we actually selected our car and completed the deal, he gave us a thorough explanation of all the bells and whistles our new car had. We left the lot very happy with our decision! While Robert was our salesperson, we also found everyone else at the dealership friendly and helpful as well. Based on our experience we would recommend Auffenberg Kia to anyone shopping for a car.

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lynn

Nov 9, 2015

They really worked hard to get me a price I can manage

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Carol Smith

Nov 3, 2015

Jason Redman was an outstanding salesman. He listened to what I was searching for in a new car and I sat in several. I am a senior citizen and a large lady and the first priority was a good driver seat fit and easy in and out. The moment I sat in the Kia Soul I knew it was for me. Jason was thorough in explaining the safety features and all the media extras. He set my phone up and my radio stations, He is a friend of the family and he entertained my grandson who was along with me and my daughter. The only negative I had was with the finance guy Robert. He stuck me with an extended warranty, called it a service contract. I am at fault for not knowing what I signed but in my defense, he never once elaborated on the details of the service contract, no highlights or anything. I felt he was not quite honest with me. I would never have purchased that had I known what it was. I retired from a credit union management position and believe me I financed many car loans and sold lots of GAP and extended warranty products. I would thoroughly go over the products I sold, including the cost.

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HaleyD

Nov 3, 2015

I am extremely pleased with my visit to Auffenberg. I had my eye on two cars and Terry aimed me to the car I could afford the most. Kenny and Terry made sure I left the lot with a new car yesterday. I am extremely happy I chose Auffenberg to purchase my first car. Not to mention, the 100,000 mile warranty bumper to bumper, free oil change in March, and roadside assistance!! I truly am blessed to have gotten the two best dealers in the world who made my dreams come true yesterday!! Thank you so very much Terry and Kenny!

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Kim Berube

Nov 1, 2015

This was by far the best car buying experience in a long time. Was hesitant on buying from Auffenberg due to complaints but I took a chance and I'm glad we did. They gave us more for our trade then we imagined we'd get

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MBritton

Oct 30, 2015

Greg is a very excellent and straight forward salesman. He listen to everything that I was looking for and delivered the perfect car for me. I will refer my family and friends to him when they're in the market of purchasing a car. My overall experience was awesome!

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Dawn Sherlock

Oct 24, 2015

I recently purchased a second vehicle from Auffenberg Kia. Robert Corey was more than a salesman. He was a partner in my entire experience. Both times I have dealt with him and both times he has been exceptional. He is knowledgeable about all the different models and tirelessly answered all my questions. He never pressured me by rushing me along or to make a decision. When I did make a choice he did everything he could to get me the best deal. Even the finance department was a pleasure to work with. They helped me to upgrade my warranty, to prepay for oil changes and tire rotations for the next 5 years (at a significant savings) and got me great rate! I have also had experience with the service department (for the oil changes and tires) and they are were just pleasant. I would not hesitate to recommend them to anyone!

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M. Martin

Oct 22, 2015

If you ever need a new vehicle see Greg Cole, he works with the customer to the very end on anything you possible he would need to secure the sale. I like his straight forwardness, honesty, and attitude. keep up the great work...i will see you in about four more years for another new vehicle!!!

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Dano

Oct 20, 2015

We have only had our Sorento for 4 days but so far we love it. It is taking a little adjusting since we went from an Altima to the Sorento. Our salesman Alex Brancum was excellent. He answered our questions, was very patient and was very knowledgeable. I cannot rate the quality of repairs as we have not experienced that yet and hope it will be a long time before we do other than the routine maintenance.

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Oscar L Jackson

Oct 20, 2015

On 10/17/15 I purchased my first Kia. The experience, from beginning, to the time it took to actually drive off of the lot was awesome. From the salesman's knowledge of vehicles to the finance manager's business understanding of keeping your payment exactly where you want to be; you will not find a better car lot than Auffenberg Kia. Great job guys!!!

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Gabrielle

Oct 20, 2015

my sales Consultant (James Logston) at Auffenberg Kia was very helpful. He explained everything very well and made it very clear that if we had any questions after the sale to call him. Financing was very helpful as well. Over all great service. THANK YOU FOR MY NEW CAR...BOOM

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Riding with Redman at Auffenburg KIA

Oct 14, 2015

The day I bought my car had to be the worst day of my life until I walked into Auffenburg KIA. I had a scheduled appointment with Jason Redman, but upon arriving to the dealership, I know that if he hadn't been there I would have been taken care of. I even got lost in the Auto plaza and the gentlemen the neighboring Auffenburg guided me on my way. The one thing that I have to say is that this only my second time buying a car and the first time wasn't great. Mr. Redman assured me that I wouldn't be having that kind of experience with him or the Auffenburg family. The level of professionalism surpassed my own person expectations. From the test drive to financing... You company took what was a terrible day and turned it into one of the best days of my life. Who knew that that I'd walk out with a Brand New 2016 Kia Sorento!!!! Yay me!!!! Then after purchasing my vehicle the way everyone has followed has been amazing. So thank you Jason Redman who brought me into this family... He really rocked this sale!!!!! #IRIDEWITHREDMAN!!!!

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MattWCR

Oct 14, 2015

I shopped around before making a decision and overall.. I was not sure what I wanted. After looking at the Accord and I planned to buy one, I made one last stop ay Kia... Just to "check them out". After meeting with James L.... I was sold. He knew everything about this car and it worked! I bought a 2015 Optima EX with just the right package for me. Kia has the best packages.. You can actually get cooled leather and a sunroof without paying for a $3000 tech package like the other guys.. I got a lot more car than the Accord for A LOT less money. Bought all of my oil changes for 5 years for less than $500 total? Yes please. Everything was explained so well.. unlike other dealers. I highly suggest making this your last stop on your list, or your first if you hate shopping for cars. Ask for James L!

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D & K Shoemaker

Sep 30, 2015

Our Salesman Robert Corey was very helpful, personable and knew a lot about the vehicle we were about to lease.

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Christy H

Sep 1, 2015

The men at Auffenberg Kia did everything they could to get me the car I wanted. I am loving my new car and appreciate all they did for me.

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Niki Dodson

Aug 26, 2015

Was very happy with the entire experience. Will recommend to others.

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SoulFrog

Aug 25, 2015

Everyone was friendly and helpful. They explained everything as we went along and was never pushy.

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Robert

Aug 18, 2015

This was the best experience buying a car I've ever had.

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Marta Garrison

Aug 18, 2015

Would not buy a car anywhere else, the best salesman Pat, love him

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Erica

Aug 18, 2015

Our salesman, Patrick, was extremely helpful and very knowledgeable about our KIA soul. He wasn't pushy and showed us what exactly we were looking for.

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Ashleigh

Aug 15, 2015

I am so pleased with my buying experience at Auffenberg Kia. After doing a lot of searching around and test driving at other facilities, I knew that a Kia Sportage was my first choice car. However, my "dream" car was a little out of my price range. A week or so later I received a call that they would be willing to work with me and get me closer to my price I could afford. Everyone was great along the way and communicated with me through the whole process. I ended up driving off the lot in a brand new Kia Sportage! So happy with my experience and purchase! I would recommend to anyone looking for a car to check out Auffenberg Kia!

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Cherry

Aug 14, 2015

My salesmen worked very hard to get us a deal. He went far beyond what I expected. He was very kind and patient with me regardless of how many times I contacted him. He really impressed me and was really concerned about our needs. It was great dealing with a company that is willing to work hard for you and to show that they care. Thank you so much for making us feel like family, Bob!

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Whitney Lee

Aug 12, 2015

We researched the car we wanted to purchased and went to a different dealer other than Auffenburg. It was a horrible experience. We read reviews and researched Auffenburg and decided to make the drive. Boy I was so glad we did!! Bob Corey was awesome! He worked to meet exactly what wanted in car, price, and financing. I would make the drive back to Auffenburg the next time I purchase a car for sure!

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Jordyn

Aug 12, 2015

I went into the day knowing what I wanted to buy, and Auffenberg Kia accommodated everything I was looking for. They were knowledgable, helpful, thorough....but without being pushy. I usually hate a buying process with someone walking me through each step, but this was totally different. I never felt pressured or annoyed, and would absolutely go here again for another car-buying experience!

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Tammy Normand

Aug 11, 2015

I have never owned a brand new car before & everyone made my experience a blast! It was the best Family I have ever met at a car dealership. Everyone referred to me by name always & made my day. Patrick was the best I could have wished for. I have always wanted a KIA SOUL & I still look At my driveway to see that my dream is a reality. Having my picture taken with the hamsters was the cherry on top!yy

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Jennifer

Aug 8, 2015

Jason Redman was our salesman and we couldn't have asked for any better. He made the whole car buying experience comfortable and exciting. He was very thorough and knowledgeable. He helped us confidently choose the car for us. Thank you Jason Redman and Auffenberg Kia, We love our new car! We definitely would recommend anyone we knew to go visit Jason at Auffenberg Kia.

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TDanneman

Jun 23, 2015

I was shopping for a bigger vehicle to accommodate my family that had recently added a baby. I was looking at two different vehicles but James Logston gave me a great piece of advice, "Keep your options open and don't settle on one particular vehicle." This led me to pick out something on the lot that I had never been interested in before. I love the car and will recommend Auffenberg to all of my friends and family in the future.

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Arthurene Clemon

Jun 18, 2015

Each time that I have visited Auffenberg Kia I have had nothing but outstanding Customer Service. They have a very knowledgeable Service Team and the wait time for my vehicle have never been very long.

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jbean

Apr 21, 2015

Here to express my satisfaction with the Kia service department staff. Duncan handled my problem with my window problem in a fast manner and provided service above and beyond what i expected. keep up the good work see you on the next visit !

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sherry

Apr 21, 2015

Was in there a couple weeks ago for my maintenance. The staff there is great! Got everything done I needed without any problems. Was shocked how quick I was in and out. Sure beat the last dealer I dealt with. Awesome!

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Shawn

Apr 21, 2015

Very good service. Was in and out very quickly. Everyone I spoke with was very polite and the service tech explained everything in detail. I will be back there for now on. Thanks guys!

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rufino

Apr 15, 2015

Duncan was ver informative and gave me choices for maintenace service. He did not force me to get all the service maintenance listed on the sheet. He was kind, personable and professional.

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Richard and Tammy Masters

Apr 15, 2015

We have purchased our last three vehicles from Auffenberg Kia. Greg Cole was the sales man that sold us the three cars. We were very pleased with him on all three sales and would highly recommend him to any one looking to purchase a vehicle.

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Ashley V.

Apr 14, 2015

I purchased my 2015 Kia Sorento Limited from Jason Redman at Auffenberg Kia in O'Fallon, IL. Jason did an amazing job of finding the SUV I wanted, with all of the options I wanted, at the price I can afford! This is the second vehicle I have purchased at Auffenberg Kia and I love the quality of the vehicles and service! I highly recommend this dealership!

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kfnaeger

Apr 9, 2015

We have purchased two new Kia's from Jeremy Higgins, and will purchase our next new Kia from him. Jeremy is very FAST, at getting things done. He knows what we want and need in a vehicle and can lead us in the right direction. He is very friendly and polite. Great person to work with. Love the O'Fallon Kia dealership.

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Senwright&Ray

Apr 6, 2015

Greg Cole was my sales person, during the whole entire deal, he was very helpful throught the process. I will continue to direct friends, family and coworkers to the Auffrenburg Kia Dealership. Since purchasing our vehicles from Greg Cole, I've had two corworkers to purchase a car and a SUV from them.

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Mindy

Mar 24, 2015

Appreciated the fact they kept my extra coupons for others customers that may not have any. Hope if I'm every in that situation extra coupons would be available for me. The appointment was for routine service but they did extra little things I did not ask them to do but they noticed. I definitely, will continue to bring my Optima to this location for service needs.

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vinnie

Mar 7, 2015

All were helpful here. Mr. Vit was the best I've ever felt with!

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Natalie

Jan 29, 2015

My Auffenberg Experience was great! My salesman Greg Cole was top notch. He was very knowledgeable and went out of his way to help me. He really impressed me during our conversation he remembered what my favorite color was and proceeded to show me a blue car, after I didnt get the original car I wanted. I bought another make but he at least wanted me to have a car in blue. However I chose a black car instead. That day Greg was under the weather with a cold, even sick he stil went out of the way to show cars to me despite the freezing temperatures outside. I have recommended everyone I know to go see him at Kia. I just love my Passat. Everyone at the Volkswagn dealership was very nice.

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BCasnar

Dec 1, 2014

I had a great experience buying my new car from Auffenberg Kia. Jeremy Higgins was a joy to work with. It was by far the best car buying experience I've ever had!

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bncasnar

Dec 1, 2014

I had an excellent experience at Auffenberg Kia. Jeremy Higgins was so pleasant to work with, and made buying a new car a breeze. I encourage anyone looking for a new car to check out Auffenberg Kia. I absolutely love my new Kia Soul!

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New_to_kia

Aug 22, 2014

This place is great for customer service and oil changes. When I bought my car the sales clerk was able to work with me to get the vehicle I wanted with the features I wanted. They even set me up with an oil change program where I don't pay anything for the service.

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Melinda

Jul 1, 2014

We were very happy with our experience. Our first time buying a new vehicle could have been a disaster. The sales associate was very knowledgeable and explained many different options. Very happy with our new Kia Optima

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MelindaHarrison

Jul 1, 2014

We had a really good experience at auffenberg! Everyone was friendly and helpful. We were able to get the vehicle we wanted at a reasonable price. Sales associate was very knowledgeable and helped meet all our needs. We will definitely go back.

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orangered1

Jun 11, 2014

Jeremy was very professional as well as friendly.. The visit was long but very productive.. We purchased a 2013 Chrysler van.. He showed us the new Kias as well as used to our liking.. We would choose this dealership again.. Everyone in the office was friendly and ready to help in any manner.. Thank You for a pleasant experience..

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heatherm0505

Nov 9, 2013

Cory was the best! Best experience I've had in purchasing a new car (which I do frequently) He was very friendly and easy to talk to. I actually had fun there during everything. He made sure I left happy and with a smile. Definitely will recommend this place and Cory without a doubt! Love my new Sorento and if I ever decide on a new car again I'm headed to OFallon, which is an hour from my house, but worth the drive :)

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kaseyk88

Nov 7, 2013

This is the second car I've bought from Auffenburg Kia, and also the second bought from sales person Cory Stowe. I will happily buy my third car from them as well.

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Deniseken1

Nov 6, 2013

Greg Cole is knows his cars and searches to help meet the needs and desire of the consumer. As far as I'm concerned he is the only salesman I want to deal with.

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momysun

Nov 5, 2013

Jason was great very helpful.A s 1st time purchase of a new car he worked to get the price right in my range! Thanks

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MrsBowers

Nov 5, 2013

Jason Clark was my sales person. We talked over the phone a couple of times and we email each other. I was very scared that I wouldn't be able to get a new car and he told me to give him a chance and he would do his best on getting me into a new car and that he did.i got a 2014 Sorento. I'm very happy I made a good choice goin to Auffenberg in iIllinois. Thanks again Jason!!!!

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darln21

Nov 3, 2013

Last Saturday, we decided to start looking at a new Kia for a potential purchase. We walked into the Auffenburg Kia St. Clair Auto Mall and met with salesman Pat McLauglin. Pat listened carefully to our needs and offered a list of potential options, then showed us the car that they had on the lot, and offered to find us the right car, with the right color and the right options. After listening to us and allowing us to take our time in deciding, he found us the perfect car right there on the lot and we were able to drive her home. I am so very pleased with our experience that I want to recommend Pat McLaughlin to everyone who is looking for a new Kia.

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Donna Johnson

Oct 28, 2013

He is courteous and attends to the consumers needs. Tim made sure I got what I was looking for and wanted in MY KIA Soul (2013). Thanks Tim.

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Stacy229

Oct 28, 2013

My salesman, Cory Stowe was great!! My husband and I showed up on a Saturday afternoon to look at cars, specially a Kia optima. However once I saw the Kia sorento, I was hooked on that one. I knew the price point that I wanted to be at, and what I wanted my payments to be also. Cory crunched the numbers and actually got my payments under what I wanted to spend!! We drove home that evening in a brand new sorento! I never felt pressured at all. Cory took his time with us. He showed us how to work all the new buttons in the car and told us to call him any time we needed anything at all. Thanks to Cory and everyone else at Auffenberg Kia in O'fallon, Illinois!! I have already recommended this dealership to friends and family.

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Lmsubjikx

Jan 17, 2012

Greatly impressed by mark's willing invite to give him 10 min of my time to gather my info and generate an offerOther sales members spoke of the certainty of owning this car ! And it actually happened. It became reality without the druggery that once plagued car sales. It was better than Disney!

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sruch01

Jul 18, 2011

OK....first of all we got the standard grind. Sales dude who claimed to be "new" had to "talk to the finance manager" for a half an hour every time we questioned the financing quote they presented, which they lied about. All in all, about 4 30 minute waits. We had agreed on a price and a percentage rate for 6 years of payments. So they come out and quote us the wrong monthly payment with no calculations shown. We had calculated it previously and knew what it should be. So we tell him this, and he comes back 30 minutes later to say "Yes, that's the payment". We asked to see his manager, which then takes another 30 minutes because he "had to be paged". Finally we get to talk to him and he says he's not sure where that quote came from because it's wrong and was really an estimate. Really? You were the one who told him to use it. I told him that had we not questioned it, that "estimate" would have become actual. No comment from him.So he then proceeds to try to hard sell us on warrantees and add-ons we didnt't want and pulls the guilt trip on us.

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diamondm

Jul 13, 2011

My wife and I have each bought new cars at least 10 times in the past 20 years, and I have always absolutely dreaded dealing with salesmen and car dealerships ... until I worked with Ted Collier at Auffenberg Kia (Sorry, I may have misspelled his name). This was my first enjoyable car-buying experience. From start to finish, the experience was awesome. I can't imagine it being any better. No pressure, answered all my questions, didn't try to over-impress me or badmouth competing dealerships or vehicles; the list goes on. The only bad part of my experience is, the next time I buy as new car, I doubt the experience will be as enjoyable. By the way, I've never completed one of these reviews until now. For me, that alone speaks volumes about the experience I had at Auffenberg Kia.

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lwmckay

May 31, 2011

Greg and David were both very friendly and cooperative. We test drove three different vehicles and on the day of our purchase test drove the Sportage one more time. Greg and Dave were very helpful finding the vehicles we want to test drive but need to be more familiar with the vehicles options. When asked about the Ionizing Air Filter on the Sportage neither knew of its existance and neither could tell us if the EX was equipped with heated sideview mirrors. We used USAA car buying service and there was no hesitation on accepting that price on the part of the sales or financial personnel. Thanks for a great experience.

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trosinski

May 16, 2011

The sales person and car price were both okay, but the gas tank was not filled when car was picked up. Also there were numerous closing fees, like a $200 fee to transfer car plates, and $200 to complete sales transaction. I will not buy a car from this dealer again.

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loser187

May 3, 2011

I showed up at closing time to Auffenburg and Mark was very patient and helpful from the very start. Everyone I met in the front office are very relaxed, straight forward and knew their jobs well. Also any minor problems I had with the car were resolved promptly and the whole buying experience was A++.

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tpaterson

Apr 9, 2011

I stopped by the dealership on a whim. David (I wish I remembered his last name, he is young and VERY enthusiastic, but not a vulcher) met me at the car I was looking at. We talked a few minutes and I indicated I was interested in the Kia Soul. He said, hold on I'll get the keys. No pressure, no money talk, just friendly talk about taking a ride. We drove around the block and I wanted the car. I stated a certain amount I would NOT go over with my payment and within minutes, he was telling me I could get in my car for LESS than I expected. It was a wonderful experience. I was not there for hours with the "I'll go back and see if I can squeeze more out of my manager..." I have played that game at other dealers and walked away. If it weren't for the service at THIS dealer and David as my salesman, I would not have bought a new car when stopping in on just a whim. I am very pleased.

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hoffbird

Mar 18, 2011

I was very disappointed in this dealer's aggressive attempts to add on multiple extra-cost items above an agreed upon price quote. Auffenberg Kia offered an outstanding price quote in response to an online new car pricing service query. In light of their superior price quote, I planned to purchase their vehicle.Upon working final sales paperwork with the dealer salesman, I noticed a $690 paint protection package slipped into the draft sales agreement. That package was not in the price quote nor was it advertised or annotated anywhere on the car sticker. I refused to pay for that plan and experienced strong pushback ("we can't take it off") but the dealer finally begrudgingly removed the package when they knew the deal was off otherwise.The second high-cost add-on was a very strong attempt to push an extended warranty. Although Kia and Hyundai advertise themselves as having "the best warranty in the business", this dealer strongly tried to push me into buying an extended warranty that ran anywhere from $1,700 all the way up to $3,900. That price was not readily apparent either due to being broken up into just it's increase on monthly payments. I did the math to figure out the true price of the warranty and decided to decline the warranty. The salesperson was very aggressive in pushing the warranty add-on and only agreed to drop his push after I had to tell him 4 times that I did not want the package.These aggressive pushes to add extra-cost items to an agreed upon price really soured the purchase experience for me. I am now hesitant to recommend this dealership to others due to this experience. This dealership has a large sign in their lobby advertising that they don't do gimmicky tricks to get people into their showroom. My experience was that they do not live up to that advertising.

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gcowan

Mar 8, 2011

Our salesman name was Kirk, don't know last name. Kia dealer in Ofallon, IL. He was very good, worked with me for a long time and found us a car. Took good care of us.When my husband picked up the car he drove it with him and showed him everything.

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whitejade79

Feb 4, 2011

We received very fast, friendly and non pushy service from Terry and Jason. We found the van online and when we got there they got us right in the one we had seen. The price was better then I had found anywhere else, and not once did they try to force a car on us that we did not want. After we test drove it he even walked away on his own to give us a minute to talk in private. I hate car shopping and it was by far the best experience I have ever had. The next time I need a car, this will be the first place I look.

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eme56

Jan 22, 2011

Auffenberg Kia made it completely painless to purchase a new vehicle. After test driving the vehicle that I had found on their internet site, I was expecting a long, painful, protracted process to attempt to make a purchase. The negotiation process took all of about three minutes. We reached a settlement that everyone could live with. I took the car home last night and finished up the paperwork this morning. Compared to another dealer that I had attempted to purchase from several weeks ago, this was a breeze. That one took 4 days and resulted in me walking out, probably to NEVER return to that dealership.After the way I was treated here, I will recommend them to everyone I know. I haven't been able to say that about a car dealership in over 20 years.

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terrieh

Jan 18, 2011

Went in to test drive a new Kia Soul and everyone there was extremely friendly to me. They were very helpful in expaining everthing about the vehicle. They worked with me to get the car at a price I could afford. I was very impressed with them and I will definetly send my friends there when they are ready to purchase a new vehicle.

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jenand315

Jan 16, 2011

I came in with a high mileage car that I needed to tradein because of it's high miles. They gave me more than my car was worth and accepted a fair offer on my dream car. I got everythig I want and more. I also purchased the auto butler with the inside cleaning package. This has been my favorite things so far because twice a year they detail my car and it looks show room new. Just had my first round done. Amazing look great price and awesome people. This is the 4th car I have bought in 10 years.

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Merle Williams

Dec 29, 2010

The salesperson, Shane Roemer, was very friendly (not pushy and sneaky - like alot of salesman)and was very easy to work with.The Sales Mgr., Mike Parsons, was straight forward when dealing with my offer prices. He didn't pull that old ploy "I need a check to show him that I was interested in buying a car and then at the end of the deal process stop the deal and ask for additional money"!!! I hate this tactic!!!!!!!!!!!The Finance Mgr, Shawn McCarty, was very helpful to me when reviewing the additional option pricing and information.

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rboker

Dec 5, 2010

Salesmen and finance manager were very nice and worked with me to get the payments I needed and even called and left a message for me regarding my garage remote that they found in my trade in. They even provided me with a bag to clean out the items in my trade in. More than helpful.

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milohope

Dec 4, 2010

My family (father and daughter included) have purchased seven (7) vehicles with Auffenberg and have felt that we have received reasonable offers over the years. We understand that the offers were not the absolute best, but we have gained experience and knowledge after each purchase. If there is a concern, it involves the reluctance of the staff to provide the "true" cost of the vehicle borne by the dealer. The invoice price they offer is not the invoice that is such a heavily guarded secret. It is disingenuous to state that the lowest price that can be offered is what can be negotiated with the "printer version of the invoice." That version does not offer information regarding any special dealer rebates or incentives that may be provided at a savings to the customer. I understand that the dealer must make a profit, but let's be more reasonable and transparent with the actual bottom price.

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Deloris Edwards

Nov 23, 2010

My husband and I have two friends who own Kia's. One has a Sportage and the other a Sorento, which is what we purchased. Both highly recommended that we purchase a Kia when they knew we we shopping for a new vehicle. My husband and I went to Auffenberg Kia because this is the closest dealership to where we live, but it is 70 miles away. We were a little apprehensive because we didn't know anyone who worked there or anyone who had purchased a vehicle from them. But this feeling soon faded as we became acquainted with our sales consultant, Kirk Pieper. We have complete trust in him and the sales manager, Mike Parsons. Since we bought a brand new 2011 Sorento we haven't dealt with the service department yet, but we expect that will be a good experience also. And we are very pleased with the Sorento! We're still learning how to operate all of it's many features-there are far more in it than our 2002 Buick, which we reluctantly traded in. But we know that Auffenberg Kia is only a phone call away and the employees there will help us if we have questions.

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Hansky

Nov 19, 2010

In preparation for purchasing a vehicle, I must have spent 20 hours reading reviews, articles on sales strategies, and market pricing. I had made my decision on which vehicle and was fully ready for a fight. Walking into auffenberg kia, I was greeted by Greg. We had previously worked with kirk, but he was off. We quickly located the vehicle we had already chosen and started discussing pricing. I had a guaranteed price certificate and eventually brought it out. I fully expected the "battle" to begin. However, Greg took the certificate to the manager and, despite a fair wait, returned with a dealer agreement for that price. They even located a rebate I had not found. Everything moved forward swiftly at that point and we drove away in our brand new Sorento shortly after, paying a price we were very satisfied with!

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angelasheridan_1965

Nov 7, 2010

I had been dealing with about 5 car dealerships, but this staff went above and way beyond what they would have had to do to get me financed. Shane called me two or three times a day with updates and questions, and he and Shaun stayed after hours the Friday night previous to the closing to meet with my husband and me. They were going to need additional information from me, and still had to make sure everything was covered with the bank, so they set another time for the following day, Saturday, Nov 6. Shane even sent me text updates to my cell, as per my request, when I knew I would be too busy at work to talk on the phone. Shaun McCarty met with us and explained the delays, which simply had to do with a miscommunication between our insurance agent the dealership. Mike Parsons spoke with me to assure me that everything was going to be fine, when I was afraid the deal wouldn't go through for me.Shane Roemer was particularly accommodating to my family, and talked my children, one older, one 7 years old, and was the most amicable salesperson I have ever had experience with. He even said the day we closed, "I went home and had my fingers crossed for you, because I knew how badly you wanted this car." My whole experience boiled down to the fact that I actually got the New Kia I had been wanting since the first model year, and this customer service will keep us coming back when we're ready for a trade.

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