Used Cars for Sale at Auto House in Saugus, MA

dmitry

Mar 16, 2015

You know those car dealers that everyone tells you to stay away from? these guys are the definition. I went in there to test drive a silver 2008 Pathfinder V8, Marcus greeted me and showed me the car. I liked it, confirmed with him the deposit is fully refundable and left the deposit. the next day I get a call, terms are way off and the price is not what was agreed on. I cancel the loan and give Jason (finance manager) my credit card information over the phone for the deposit refund, he confirmed with me the card number and told me to expect the deposit credited back within 24-48 hours. Brian (owner?) calls me back 2 hours later saying he's sorry we didn't come to terms and that he can drop the price of the car to the original terms, I said i'd think about it but confirmed with him that my deposit has been credited. I come back on friday and tell him your overpriced on the car according to kbb and NADA, he said he's not budging from the price (difference of $100). He said someone else is coming to take a look at the car the next day (saturday) and that he'd call me to confirm if the car is sold and if it wasn't he'd consider the deal. Day 3 and still no deposit refund on my credit card. End of the day, no phone call from brian, my bank confirms there aren't any refunds pending and I call brian to find out whats going on. without apology he says the car is sold, I ask him about my deposit and he changes the story to my bank is taking longer than usual. skeptical I called back under a different name and spoke with a different sales rep, he confirmed the truck is available and when I'd like to come by and take a look. i'm outraged at this point, not only did they lie to me about the whole process but they've been playing games with me. On my way back home from the grocery store I stop off and demand my refund, he refuses to issue the refund and tells the get out of the office or he'll call the police. at this point i'm in shock. did these guys just rip off my deposit??? I leave the office and call my bank right away, they file a claim and launch an investigation. Thankfully my bank believes in customer service and they refund it immediately. I urge you, stay away from these guys, brian (owner), marcus (sales manager) and jason (finance manager) are not there to help but rather to anger and deceive you. i've never been mistreated this badly and am still in shock how these guys do business. ALSO please google reviews on this place, from yelp to google reviews, nothing but bad news. horrible dealership, terrible customer service and mind games. stay away.