Used Cars for Sale at AutoFair Hyundai in Manchester, NH

njpicard

Nov 3, 2016

Had a very good experience when purchasing my new sonata limited. Sales people provided me with a nice experience driving the car. Found everything to my liking. Happy that you had the exact model i was looking for..Disappointed with the "pack" which provided things I didn't want but as they say...You can't have everything.Overall very satisfied.

ihave5too

Nov 2, 2016

I love you David, you are the best. I am so thankful for you and so grateful that you were my salesperson. You are professional, dedicated, kind, patient and just a heck of a nice man. You are an asset to Autofair Hyundai and they are lucky to have you and I was lucky to meet you. Thank you for all of your hard work and I absolutely LOVE the Hyundai Accent.

kjdean01

Oct 27, 2016

Everyone was friendly a knowledgeable and overall a good experience. I think the amount of time we were there should have been shorter. We did finance through Hyundai, as we previously did. A few years back, everything was all set within 3 hours. Our visit this time was about 5 hours.

philkorkosz

Oct 26, 2016

Matt Gelinas is the best sales rep there. He knows his cars inside and out and is very good at finding a car based on your needs. He is not pushy. He also shows you the real numbers. I have bought several cars from him and he always steers me in the right direction.

kellymuldoon32

Oct 23, 2016

Third car I have bought from Doug Johnson over the past 7 years. Great salesman and has always helped me find just what I needed. He also always responds if I have any questions or need anything.

douglas.paul1

Oct 22, 2016

The dealership and the people who we dealt with were very helpful. Even when we came back with a cooler to see if it fit they were helpful. The only thing I'm not too keen on is having to bother with this written review.

dmnelson43

Oct 21, 2016

We had a great experience purchasing our new 2016 Hyundai Sonata Hybrid. Our salesperson was wonderful to work with and made the whole process great.

sassa

Oct 20, 2016

Very helpful team approach made my unexpected car purchase a very positive experience. Sales, service and financing associates were friendly, professional and helpful. Love my new Tuscon!

rmpeters

Oct 20, 2016

Your salesman seemed to know all about what he was selling which made things easier. The only problem was the length of time it took to finalize the sale.

tobemore2

Oct 16, 2016

We were expecting strong sales pressure. We did not experience that. The Salesman was open, honest, enjoyable to work with, down to earth, friendly and "understanding". I work retail and he was a perfect example of what a salesperson should be. Hire more people like Adam

hollymac03

Oct 11, 2016

I was dreading going to the dealership because most car dealers are all over you the second you walk in.I didn't feel this way at auto fair, very professional and I didn't feel suffocated. I left in the car I wanted and I am very happy with how I was treated. I will be a returning customer in the future.

geo720

Oct 8, 2016

Always a great experience at autofair. From sales to service to management. Everyone is professional polite. Dealership very clean well lit and more then enough room to conduct business

chart3778

Oct 7, 2016

He really is one of the few salesmen who knows both his clients and his cars. You would serve yourselves well if you were to hire more professionals such as Matt.

skorandla

Oct 6, 2016

Excellent dealer and I am impressed on how fast and quickly closed the deal. Not pushed for any extra's or added any surprises. Purchase went smooth very smooth.

lizard7755

Oct 6, 2016

This is my third vehicle through Autofair, and as always, it is smooth process with virtually no stress. Such wonderful people, especially Doug Johnson. He has helped each time and wouldn't go anywhere else! Thank you all!

james.conner314

Oct 6, 2016

David Van Item was professional and personable, and set me up with a car that I love. Thanks from James and the dancing hot dog.

McCabe13

Oct 5, 2016

My salesman, James Perdikes, was great! Very patient and helpful. He's the man to see. Floor manager, Sean, is also a great guy. The both of them make you feel so welcomed. I will buy there again. Awesome experience at AutoFair Hyundai in Manchester NH. THANKS GUYS FOR EVERYTHING Maureen

sydaudrey18

Oct 5, 2016

Had the best experience at Autofair Hyundai!! Matt and David were amazing. They worked with my price range, needs and wants and I found my dream, a 2016 Hyundai Sonata Limited! It was honestly exactly what I wanted and its been about 3 weeks and I could not be happier! I felt like a total princess when I was in there and I can't wait to go back and visit! LOVED IT!

cole64

Oct 2, 2016

I have purchased several cars with Hyundai and the staff has always been pleasant and very friendly. There is never any pressure to purchase a vehicle and they always work with you so you can get what you want. Our salesman was James Perdikes and he was very helpful and honest when it came to choosing which vehicle I wanted.

lasmail

Oct 2, 2016

I initially emailed an inquiry about my vehicle and Jared was great at getting back to me. He even offered to put gas in my car if they couldn't make a deal for me. When I went to the dealership I worked the John Cullen and he was very pleasant and did a great job pointing out the different features of the vehicle etc. We were at the dealership a bit longer than we would have liked but needed to take delivery at that time as we lived far away. We met several of the staff that day and I can't even begin to name them all - almost a bit too overwhelming. All in all however, it was a great experience and I'm very happy with my new Tuscon!

dempsey603

Sep 27, 2016

I was pleased with the overall experience at the dealership. I am enjoying my new car and would recommend it to others that are in the market for a new car. The staff was good to work with and everything is meeting my expectations.

janetmusic

Sep 25, 2016

The staff are very friendly, personable, with no pressure - I felt comfortable the entire time I was there - making it very easy to purchase a new car.

keithward15

Sep 24, 2016

Arrived on the lot and was given the perfect amount of time to browse around. After selecting the perfect car was brought inside and couldn't have been happier with the process. Smooth, honest, and reasonably quick.

jordanlee14923

Sep 20, 2016

Experience at autofair Hyundai with doug Johnson. He was a great guy to work with and I love how he supports so many charities around and encourages other people to do the same!

Ariana Carr

Sep 19, 2016

Doug is my go to man. He is always a pleasure to work with. All my experiences into the dealership have been good ones! Everyone is super friendly.

dmchatel

Sep 16, 2016

I have had 4 vehicles from Auto Fair Hyundai and I am always pleased with the buying process, the service, and the vehicle! The staff are always very friendly and helpful. Always a great experience there!!

cherbimy

Sep 16, 2016

The service was great I will recommend my friend to go there if they need a new car and I will give them Mark as reference.

tsemenetz1217

Sep 15, 2016

I was very pleased with my experience buying this vehicle. David listened to me needs and was very helpful during the entire process. I would recommend David and AutoFair Hyundai to anyone who was looking to buy a car.

Sbriggs

Sep 12, 2016

I worked with Doug and have not bought a car in a long time. He did a great job getting me into a car I love and worked with me to lower my payments. Doug is fast, friendly and he is someone I will recommend to anyone looking for a car. He not only met my expectations but exceeded them. I was nervous to buy a car but Doug made it easy to drive home happy! Thanks to Doug and all of auto fair hyundais team.

jjcra19950

Sep 12, 2016

We had a great experience! David was professional, friendly and didn't pressure us at all. The staff worked hard to make sure we got what we needed and in a price we could afford.

Matt91

Sep 11, 2016

Came to this dealership to buy a car. I looked online and saw a car I liked, so I desided to head over and take a better look at it. First thing that came to mind, "great time to get swarmed by a boat load of sales associates." As I pulled up and got out of my car to look at the car, I saw online I was shocked no one came over. I walked into the building as Mark was sitting at his desk, got up introduced him self and asked if I was all set. Come to find out I couldn't afford that car so we looked at different cars in my price range both him and all the managers were trying to help me find a car I could afford! Mark worked through his lunch break even after his food had already came. And finally they remembered they had a car that had been sitting on the lot for two months, they had already discounted down to try and sell it. As I took it for a drive I fell more in love with it than all the others I test drove. As I had to leave to get my personal things done, mark and the management team went above and beyond to get me the financing to get this car! Got a car the next morning from mark saying got someone willing to give you a loan! Drove it off the lot the next day and have been really pleased with it since! If you're looking for a new/used car check this place out!

warmdec13

Sep 9, 2016

No hassles. Smooth easy fair transaction got the deal I wanted. My sales person Adam was awesome attentive to my needs and wants and did everything he could to make my deal happen

rvinnie

Sep 8, 2016

I had an issue with the sales process. The General Sales Manager Jean Turgeon contacted me and we discussed the issue and he assured me he would look into it. I appreciate Jean contacting me to help make things right.

durocher53

Sep 8, 2016

Dealer and associates were very professional and friendly. No pressure and were helpful to make sure I got what I wanted at the price I was willing to pay.

cbogartces

Sep 8, 2016

Buying my new Sonata at Autofair Hyundai was a very positive experience - the pricing was great, the service was great and the sales process was very straight forward. They even stayed late to help process the paperwork so we could take the car home with us.

Mamodio

Sep 8, 2016

I went to autofair because originally I had bought a car, I feel I jumped the gun on. It was not the right fit for me. The team that I worked with spent pretty much the entire day with me to find the car that fit my needs and price range. Taking multiple test drives in various versions of sonatas and Elantras we finally found a car that was perfect. The only thing that was annoying was the finance department afterward. Since it was a Saturday the bank that I was getting my loan through was not open and I had to go back to the dealership multiple times to sign and resign papers. Other than that I enjoyed my time there and would recommend that if you are looking to find a car that fits your needs talk to Mike, Matt, or Christine.

"Navy Man"

Sep 6, 2016

Been going to AutoFair for years now; I purchase 2 from Ford and 4 from Hyundai and Doug Johnson has been our guy at Hyundai. "Hunny I'm Home" and I would never go to any other dealership; unless of course Doug Johnson was working some where else. If you need a car ask for him by name; this Teddy Bear will listen to what you have to say, help you find the right car, and work with you to get it within your budget. Once you drive away the experience only gets better; I was active duty Navy stationed in Pensacola, Florida then Pearl Harbor, Hawaii and Doug maintain contact with me for the five years I was away. For my retirement vehicle I bought a 2011 Chrysler 200 Convertible and I'm so happy with the car. Doug thanks for being my "Car Guy" I can't wait to buy number 5 from you!

Travis Wolfe

Sep 6, 2016

Buying a car for me felt hopless, but auto fair held my hand each step of the way. Nice and easy step by step help!

susan

Sep 6, 2016

I can't say enough how much my husband and I appreciate what Doug had done to get us into a great car. I just explained what I was looking for and what I needed and he worked hard to get me into a safe and reliable vehicle. Everybody at the dealership was very nice as well. Doug, we will be coming back to purchase more vehicles from you. We where recommended by a friend to go to Doug, and I am happy to say, it was a wonderful recommendation. Thank You very much for all you did!!!

BOWIE22

Sep 5, 2016

I have purchased several cars and plan on returning when needed to Doug. He is very caring and looks out for the best interest of the customer. I will be back to purchase another vehicle from him. He is also very helpful after the purchase of the car. I have not had that with other salesman. He follows through when it is time to have a service and even assist with scheduling an appointment. I highly recommend Doug as a salesman when looking for a new or used vehicle!

Billium

Sep 4, 2016

"Honey I'm home!" Doug truly epitomizes the moniker "Salesman with a Heart"! He is a Salesman that you can trust to get you the best deal on the right car for you. I've purchased four cars from him so far and I can't wait to buy the fifth.

B22ladybug

Sep 4, 2016

Doug is not a salesman, he is a Customer CARE Agent. We have been buying Hyundai since 1986...Excels, Accents, Elantras, Santa Fe's and the owners have ranged from a 22 year old to a few 80+ladies. I know what I want and Doug is the best person to deal with for integrity and honesty! And he's a friend for life! :-)

trish

Aug 26, 2016

Tim Strunk was an excellent sales person. I think I drove most of the cars in the lot. Matt Gelinas, Jeff, Jim and Phil all assisted in getting me approved for financing. Adam helped me put the plates on and got my blue tooth set up. It was a complicated financial story but finally they were able to help me. I love my new vehicle and it is my first Hyundai.

machm582

Aug 22, 2016

I had a wonderful experience here and I have no complaints. Everything was done in a timely manner and I got a fair price for the vehicle I was looking for.

araclark

Aug 20, 2016

N/A- l left a comment on the last review comment \ David the salesman was professional and friendly.However, I am still waiting for the registration copy so that I may get the car inspected.

rocjan

Aug 18, 2016

This is my 5th Hyundai, I stated with the Excel in the late 70's and have had 3 Sonata's and an Azera. The Azera was great, but I just love the Sonata. My new Sonata Limited is a fine car and my sales experience was exceptional. The sales and finance staff were so easy to work with, no pressure. I bought the car, they did not hard sell me it. Thanks

bababoie35

Aug 18, 2016

The overall service by Mike Neacy and the professor were exceptional service. Mark Gillespie is a great service to the company. Our family own six hyundai.

myjohn48

Aug 15, 2016

Was very pleased with our salespersons professionalism and friendly personality. Truley a cut above your typical car buying experience. Will most definitely spread the word.

sdeary

Aug 12, 2016

James Perdikes was very professional, informative, patient and thorough. My wife Linda and I were happy to do business with him. Matt Gelinas was also very helpful.

aimee.adams

Aug 12, 2016

Please see my comments that I wrote for Hyundai. As far as Seth and Mike, I apologized for my behavior the day I was there and appreciate them being able to make a deal work within my budget. They were both very understanding and helpful during my display of frustration and I truly appreciate their patience when mine were lacking.

k.savage

Aug 12, 2016

What can I say? From the moment we were greeted by Tim until the final sale, all professional, they worked with us. I had a car with negative equity for a trade, and my payments came in $60 over our original payment plan. I traded in a 2011 Chevy HHR (which I really liked) for a gorgeous 2107 Hyundai Elantra for only a little bit more per month. Tim, Jean and Jim O'Brien made it work and I drove home that evening with my brand new car. No pressure sales just them wanting to help you get what you want. Thank You

kylemanez

Aug 11, 2016

The customer service was excellent and professional. I would absolutely recommend this dealership and car to anyone as I was very happy with my experience.

davedrislane

Aug 11, 2016

Great dealership. What else is there to say. This is my second Hyndai; I am sold on the brand and will be a loyal customer as long as you continue to make a good product !

pjsteed8

Aug 11, 2016

I'm very happy with this dealership. I love the car. Good service, no heavy up sell. They made me fell very good about my purchase.

rogerloichle

Aug 9, 2016

From my first contact via the internet with Bethany, excellent contact person, she answered all my questions put the process in motion, setup my meeting with Mike, the salesperson, who was a pleasure to work with taking me through the paperwork on to the delivery of my new 3rd Hyundai. Every step went very smooth. Don't forget Matt great to work with someone that is concerned with your satisfaction. Once again thank you everyone.

clakowicz

Aug 6, 2016

The salesman was cooperative,not pushy and has a thorough understanding of my needs. He presented very well and took me through all of the cars features etc. paperwork was handled with no issues and I was very pleased with the negotiations on lease price

pplum1

Aug 5, 2016

Like I said very professional .Tim Strumk was very polite and met all of our needs and Phil Dumais is also very good and a good sense of humor .Overall experience was excellent.

cnasue52

Aug 4, 2016

I went to the dealership not knowing if I was going to be able to purchase a car or not. They made me so comfortable not stressed at all. The staff put in so much effort into making it possible that I got the car I wanted and made it fit my budget.

Louise & Ken

Aug 3, 2016

Jared and Lloyd you both deserve huge raises! It was a pleasure dealing with you and we are very happy with our new vehicle!

Louise

Aug 3, 2016

We drove over 2-1/2 hours to come to this dealership, it was worth the drive! Lloyd Kaplan and Jared McReavy were the salesmen we worked with and we had a very positive experience. We drove off with a brand new 2017 vehicle, which is our seventh Hyundai. Would recommend this dealership as they were both very great!

rlail327

Aug 1, 2016

We really commend our Salesman, Bill Utrera, the Finance Manager, Jim Nartiff, and all the staff we encountered during the purchase of our new Hyundai Sonata from Autofair Hyundai.

markp341

Aug 1, 2016

I wish to thank all that help me such a great group of people I'm so glad that my husband stopped in to take a look. I love the tucson so much fun to drive, great company,great dealership. Will always be back for my next purchases. thank you all, paulette.

rgralnjwl

Jul 28, 2016

This is my 3rd vehicle purchased at this location. Every time I was treated well. I will probably return for my fourth vehicle as well.

dave45

Jul 28, 2016

I like all the folks this dealership. Not very flexible on the price though. In fact the estimate went up 3 times and I wasn't very happy about that. .

Tim

Jul 25, 2016

Drove 2+ hours to look at a vehicle that was supposedly being held for my "appointment" to be told it sold the night before. To another autofair dealership. Waste of time.

shawn3270

Jul 25, 2016

My overall experience was a pleasant one. Doug thoroughly addressed my needs in desires in the leasing of My 2017 Santa Fe. I am enjoying my new car very much and look forward to doing business with Doug again in the future.

hebes99

Jul 22, 2016

Mark and Matt did a great job in getting me the deal that I wanted and putting me in the exact vehicle that I came in wanting to get. Mark continued to follow up afterward and make sure that I was satisfied with my purchase.

ehayes

Jul 21, 2016

My experience with this purchase was very good and the sales person (Lloyd Kaplan) along with the sales consultant (Matt Gelinas) were knowledgeable, professional, and wonderful to work with.

achausovsky

Jul 21, 2016

I worked with Bill Utrera and had a great experience leasing my Hyundai Elantra with him. He was honest, efficient and informative. I will be back in the future!

tim.merritt

Jul 21, 2016

I had a very positive experience. I live over 2 hours away which is why I probably won't come in for routine service. I have already recommended your dealership to a fellow worker.

p.r.millo13

Jul 17, 2016

Really good experience and the sales man were friendly. The instant I came in I was greeted. It didn't take long for them to attend me and start meeting my needs. Soon after I was placed with the car I wanted and needed and there was no extra charges.

price.deb4

Jul 15, 2016

Excellent Service guranteed at Autofair dealership in Manchester Mew Hampshire. I would recommend this company to anyone, the team at Autofair are very precise and made my fiancee and I feel at home. We once again would like to say thank you to our Autofair Manchester Team.

luckyjimmy10

Jul 14, 2016

I was very disappointed with AutoFair's handling of their deals, and overall customer service. I was on their website and happened to see a deal on a lease of the 2016 Hyundai Elantra for $129 a month. There were 2 cars listed at the time, a gray and a blue one. I am a disabled driver. I drive with my hands, with one controlling the gas and brake, and the other holding a spinner knob on the steering wheel. I also walk with crutches. The salesperson did not inquire about my driving situation, instead just brings out the gray vehicle. We go out to see the vehicle and then he tells us that "it's a manual.. I wasn't sure." But he never asked prior to that. My dad, who was with me, said "He's disabled, that won't work," meaning my hands would be occupied. He brings that car back and then brings out the blue one I was interested in. We go check it out and I get excited because I think I'm going to be getting a good deal. He then informs us that that vehicle is not part of the leasing promotion. I correct him, saying that on the website it shows both cars. He says that they can't lease me a car that has miles on it. So after some back and forth he goes to get one of his managers who comes over and informs me that they can't lease me that car because of the miles but they can get me into a 2017 Hyundai Elantra for "around $150 a month lease." I agreed, but again I was disappointed because when the actual payment figures came out it was around $160 a month for a car with no miles on it, compared to the 2016 that I was interested in which had less than 100 miles on it. And they weren't willing to come down in monthly payments unless I was to put up more cash, but it was supposed to be $0 down, except for taxes and fees. They weren't clear, and I didn't ask at the time, why I would have to pay more to get a lower monthly payment, with the thinking that fees should be flat not fluctuate based on desired monthly payment. So I feel like I ended up paying more for the lease than I should have and that is confirmed the morning after when I happened to go back on their website and their deals changed (but were in the same promotional period as when I got the car, ending June 30), this time $119 a month on a NEW 2017 Hyundai Elantra. So now I really feel like I got screwed. Not a good experience with AutoFair. Should have heeded the advice of family and friends and won't be going back when they don't even know what their deals are and only want to make a sale.

ashley.holmes46

Jul 11, 2016

Very professional team, from the salesman to the finance team, even the service department, they were very professional and courteous. I will definitely be going back there again.

joniberman32

Jul 9, 2016

Bill was very helpful but frankly too talkative. He was 100% knowledgeable about vehicles and was great at trying to match our needs. My only complaint with him is that he talked and joked far more than necessary. My daughter's car had a check engine light come on twice. First time she was told it wasn't anything, second time she had to leave it overnight then a part needed to be ordered. she told me the service people were nice but condescending to her and her sister, assuming neither of them knew anything about cars since they were female. this couldn't be further from the truth. Finance experience was awful. I wanted to pay the full lease up front. I had to come back 4 times before this could be accomplished. Phil was very apologetic but this was annoying, to say the least. I had an excellent conversation with Mike Neacy who clearly explained to me what was up with the check engine light and possible problems with leases. i appreciated his time to clearly explain the service process.

doreenberube

Jul 8, 2016

100 % Satisfied with my purchase. Autofair Hyundai is a great dealership. I left Toyota unsatisfied. I was a customer with Toyota for years. I did not like how they wanted to sell me a vehicle I didn't like. When leaving Toyota I thought of the Tuscan and decided to pull into Autofair Hyundai to check one out. Upon entering the lot I was greeted by Mike Neacy who invited my husband and I into the dealership. We sat down at his desk and talked about what I wanted. His questions identified my needs. From there we were asked if we wanted to take one out on a test drive. While sitting in the vehicle Mike explained all the features and functions of the vehicle. He stood out from every other salesperson I have ever met. In my past experiences at other dealerships I was kust given the keys to take it for a drive but not Mike I was really impressed take he took the time with me to go over the operational features. Not only did I drive it but something else happened that has never happened before Mike asked my husband if he would like to drive it as well. I loved that he included my husband in this experience as no one ever offered my husband to test drive it too. We drove back to the dealership and Mike got all the information needed for financing. The Fiance Manager was top notch. He made this sale happen! We eagerly agreed on the best option and went on to meet the warranty department who was great too. We listened and completed all the paperwork necessary. As our Tuscan was being prepped for us to drive home Mike gave us a tour of the building. He showed us the Service Department where I was introduced to the Service Manager who scheduled my first oil change. He gave me Service department business card. He took the time to explain the service hours and the phone number to reach the department to schedule appointments. We then met the sales manager who wanted to thank us and ask us if Mike had gone over everything with us. We told him yes and shook hands. He asked us if we would refer friends and family based on our experience and asked if we wouldn't mind a picture to post on Facebook. My husband and I gave permission and accepted a friend request from Mike Neacy to post our purchase on our Facebook page. If I had to do it all over again I would and I wouldn't change a thing.

amanda.knoepfler

Jul 7, 2016

I enjoyed my experience with Auto fair from beginning to end. I didn't feel like anything was pushed on me that I didn't go in wanting. David was a pleasure to work with, very professional and personable. He was even patient when my 1yr old started to get tired and cranky. Thumbs up for David and Auto Fair.

chebert82463

Jul 7, 2016

This is my 3rd vehicle purchased at Autofair and I will definitely go back in the future. The salesman, Mark Boudreau, and sales manager, Matt Gelinas, are very professional and very easy to talk to. The only complaint I do have is the time spent at the dealership to negotiate price and delivery of the vehicle. It just shouldn't take as long as it did to buy a car if you know what you want and the price you want to pay.

kia1433

Jun 30, 2016

My salesman Doug was very friendly. He was also very knowledgeable in what he was doing. Highly recommended. I went to the Honda store first felt uncomfortable, I felt relaxed at Autofair Hyundai.

Joel Naidus

Jun 29, 2016

Mark Gillispie did a great job in getting my first free oil change and servicing done expeditiously. I was in and out within 1/2 Hour.This is my Fourth new Hyundai purchased from Hyundai AutoFair. They are great to do business with.

jnkelly154

Jun 29, 2016

This is the second Santa Fe that I have bought in the last two years. Both times the process was a very good experience. I will definitely purchase another vehicle from Auto Fair.

matt.oboyle

Jun 29, 2016

Dave was great. But as he mentioned, he was newer working there and I think he needs to work on his knowledge of the vehicles he is selling a bit more. For example. When I asked about the feel of how the dual clutch transmission worked, he didn't really know no mention of a dual clutch transmission was brought up at all. There were a few other small things that he had to check with other sales associates on as well. Over all he was great, but need to learn a little more about the vehicles. Also, a full tank of gas with a new vehicle purchase would have been nice as well.

cmaheras

Jun 29, 2016

Vladamir, our salesperson, and his staff are excellent, top notch service and knowledge. We had the best car buying experience we have ever had. We are extremely pleased with everything!

rpcparadis

Jun 26, 2016

Doug was my salesperson he know a lot thing about my car I was buying. This is my four Hyundai I buy at Autofair they been fair with my trade in and know a lot about the news cars.

DianeLM

Jun 24, 2016

I have dealt with AutoFair Hyundai for many years and have always been happy with my service. Today was a routine oil change service and Mark Gillispie was my service rep. He said it would take an hour which it did and he was careful to go over the work that was done with me. He's a very pleasant person to deal with.

GardinerO

Jun 24, 2016

Had some maintenance done on my vehicle. Always go here to get my car serviced and I'm always satisfied with the customer service and the overall atmosphere. Would recommend this place.

fisherfreight

Jun 24, 2016

it was ok. I liked my salesman James P. The only thing I did not like was it took over 4 1/2 hours to complete transaction.

againc

Jun 23, 2016

I was met as soon as I arrived by Mark Boudreau, and although I wasn't prepared to buy that day, Mark worked with me to identify a vehicle that met my needs, even though what I ended up with isn't what I expected. I love the Sonata and keep finding new 'goodies' almost every time I start it up. Mark and Matt Gelinas made it happen that I walked out having unexpectedly bought a car. It was a very good experience.

labrieroger

Jun 23, 2016

I've been going to this same dealer for all my cars and needs. I have never had a bad appointment. The staff is always pleasant and helpful .

wendy.jean.brown

Jun 23, 2016

Overall super satisfied! Seth was Great! Helped with my wanting to be quick and not spend my whole day buying a car. Very accommodating! Very pleased

donna8

Jun 23, 2016

Will recommend to everyone! Great car buying experience! Everyone was professional, helpful and made me feel comfortable about the experience. Love my Tuscon! From the initial contact with Alexandra to the Manager greeting me when I came in, to working with David to find the car I wanted to Phil working really hard with financing, it was a pleasure dealing with the whole staff at Hyundai. First experience with this dealership and I will always recommend to friends and family. Everyone was nice, and more importantly, made the whole buying experience easy!

noxbeatz

Jun 17, 2016

Lloyd Kaplan really went above and beyond my expectations when it came to purchasing my new car. He showed me every little detail about the car and really took the time to make me feel comfortable with my purchase. I will definitely be going back to him if I need anything in the future.

lmartell

Jun 17, 2016

I would definitely shop at Autofair Hyundai in the future. They have a very friendly and helpful staff. Tom was very knowledgeable and answered all my questions, It was a pleasure working with you all!!

Ann marie

Jun 11, 2016

Great service today by Mark Gillispe. They were able to get me in and out in no time perfect

mike_cote22

Jun 11, 2016

The dealership sales staff was great. The car did not start when we came to pick it up. The service department took care of the problem after a short wait.

cynthsou3

Jun 11, 2016

To start it was very good they were a lot better than Ford or Honda .I liked it very well very very good they were all good .

tjgerardi

Jun 10, 2016

Awesome help. Great dealership. Love the car. That's all. Don't need twenty five words to say that. Annoyed that I can't move on without hitting that limit. Sales and service staff is top notch!

flwrgrl

Jun 10, 2016

I always go back to Matt - he just knows his stuff inside and out! Given his promotion, he worked with a new salesman to get me into a car I love! Thanks a bunch!

susanaficher87

Jun 10, 2016

I'm completely satisfied with my car leasing experience at Auto Fair Hyundai. James answered all my questions and met all my car needs. Auto Fair Hyundai provided me with a great deal on the car I really wanted to lease. I recommend Auto Fair Hyundai to all my friends and family. Thank you, Susana Ficher

nhbussdb

Jun 8, 2016

We are very pleased with the attention and information given by the sales staff and management staff of the this facility. We will recommend Autofair to others in the future.

wayneandbettyflood

Jun 7, 2016

My husband and I had a great experience looking for a new Hyundai. We meant a wonderful salesman named Adam and he made sure we got the best value for the car we loved.

steven.bigda

Jun 6, 2016

This dealer had the car I wanted in stock, I emailed their sales inquiry team and received a call back within 5 minutes. Due to the distance away, just under 2 hours for me, I was hesitant to travel that far for a vehicle. After a week or two I realized I could not the car and color that I wanted locally so I called AutoFair Hyundai back. They were eager to assist and matched the others dealer offer without issue. The sale was made quickly, the staff was super easy to deal with from the internet inquiry, to the sales portion, then to the sales deal up to the finance paperwork. Good work by the entire team at AutoFair Hyundai. I wish you were closer. Thanks for everything you did to accommodate my requests. I would have no problem recommending this dealer to anyone. Thank you again... Steve

dawilcox97

May 27, 2016

AutoFair Hyundai has always treated my family with respect and listen to what we are looking for.This was the 4 vehicle we have purchased or leased here dispute a dealer 20 minutes closer to our home.We will continue to recommend them to our friends

vtskyguy1

May 24, 2016

Had a great purchasing experience. From sales, to management, to finance, all were willing to help me meet my purchasing needs. Great crew, great dealership, great car!

paulinho007

May 21, 2016

Always a pleasant experience, have purchased many vehicles here and always treated like a repeat customer should be treated. Kudos to the management staff and of course my dedicated salesman Vladimir.

twisters98

May 19, 2016

I was happy with the service I received at Autofair Hyundai. Matt was professional and helpful in my decision to turn in my lease and lease a new vehicle. This is the third vehicle I have purchased and/or leased from Autofair Hyundai.

kristina.jarvis14

May 16, 2016

I had a positive experience purchasing from AutoFair Hyundai. Tom was very friendly and informative, and made the experience enjoyable. I would recommend this dealership to anyone

kenzlink

May 12, 2016

Autofair Hyundai has provided me with an excellent vehicle for an excellent price. Thank you to Christine McGee for taking the time to make my purchase experience one I can share with others. I will definitely recommend Christine and the Autofair Hyundai Family to others .

jhnw87

May 12, 2016

Very friendly staff and i had a great sales lady that I worked with that explained everything and was very down to earth. Would definitely recommend autofair to anyone looking for a car.

jdaviene

May 12, 2016

I love my new car and I enjoyed my time at the dealer ship and will becoming back for my next car thanks for making everything go so smooth

jstaximom

May 10, 2016

Thank you Lloyd and sales management for finding a way to get me the vehicle I needed not just wanted. I and Tim and truly appreciative and are enjoying our Tucson..... Thank you The Marden Family

kkmjohn

May 9, 2016

Autofair and especially Doug makes buying a car fun. Dougs approach makes you feel comfortable. This is our 4th Hyundai with Autofair second with Doug and we are totally satisfied.

ivanbevnault

May 9, 2016

I took my car in for a check up and Bev and I wanted to look at something a little bigger than the elantra. Seth came out and showed us the new Elantra. We took it for a ride but still thought it was to small. Then he showed us the Sonata and took that for a ride and the ride was so much better. he worked with us with the financing and we got the car. Thank you Seth for all your help in purchasing the car.

jeremyprovencher

May 5, 2016

David Van Iten was a great sales representative. He made our experience enjoyable and he provided us with all the information that was needed in order to buy the right car for us. He was attentive to our needs and was able to match us with the right car for the right price. He will definitely be back for future car purchases.

rugbydude05

May 5, 2016

Very good service, vehicle was excellent. The showroom is nice and open and the salesmen didn't pressure is or make us feel uncomfortable. Easy access right off the highway and right next to the mall.

dcschelling

May 3, 2016

Bill was a great in making our visit an enjoyable one. Bill was very helpful in explaining all the features of the Sonata that we purchased.

Deniseb1961

Apr 24, 2016

Christine McGee is the best sales person I've ever had the pleasure of dealing with. She went above and beyond to get me into a car I could afford!

kevin.kfisher

Apr 21, 2016

In my time I have bought a few cars at dealerships and always felt like crap about my purchase afterwards. I didn't feel like that at autofair hyundai, everyone was nice and easy to work with. My experience there was actual fun! Plus they call me after a few days to check up on my purchase.

iefka2000

Apr 21, 2016

Doug was outstanding. definitely doing business with Hyundai for staff like Doug Johnson. made us feel special through the whole process. great job. will be doing business with Hyundai in the future.

j.jousset

Apr 21, 2016

Dealership was very professional and salesman and other staff were very friendly. I felt comfortable with the car buying experience and service I got. Salesman understood my needs and worked with me to get exactly what I wanted/needed. Overall was a great experience.

japike_

Apr 20, 2016

"Adam Donovan, my salesman, was excellent! This was the first car I've had to purchase in 12 years. I loved my Grand Prix, but had to say goodbye. :( Having not stepped into a dealership in that amount of time, i recalled my last purchase experience and was dreading the event and had my guard up. When I entered Autofair Hyundai I was greeted by one gentleman, and I explained to him exactly what i was looking for. He introduced me to Adam, who made the rest of the time fly by. I was able to get exactly the car I was looking for, and at the price I was looking for. This was a much better interaction than three other dealerships I had visited that day and the days prior. Hyundai should be proud of its dealership with Autofair, and I am proud to say that Autofair ""Makes it happen!"""

gramz9

Apr 17, 2016

Everyone that I have had the opportunity to deal with at Auto Fair on South Willow Street, Manchester, NH have always treated me with the utmost respect. My Sales Representive, Lloyd Kaplan and Finance Manager James O'Brien were very through in helping me make the right choices. This is the third Sonota that I have leased through Auto Fair and have always found the sales people as well as the Maintenance crew very professional and informative. It is a pleasure to do business with such great company.

Alanhalpern16

Apr 14, 2016

I have dealt with car dealers for many years and Doug Johnson is the best I have ever worked with. He takes the customers' best interests to heart. There is no pressure here where you will find it at almost every other dealership. He will make sure that you find a car that will meet your needs and your budget. He will handle all service appointments for you, explain every feature on the cars that you look at , keep you appraised of specials that come along, and has a great webpage to keep his customers informed on everything they need to know for their wehicle. I give Doug my highest recommendation.

Mlopez

Apr 13, 2016

My experience with auto dealerships have never been good-until now. Historically, pushy salesman, hidden motives, and poor service have geared me towards staying in my current car. That changed when I walked into Autofair Hyundai and met David Van Iten. Dave started by taking a comprehensive assessment of my needs and my wife's needs. He dug in to find what things are important, what things are nice, but not required, and what things do not matter to me. He got an idea of what my target budget was, and what would push the boundaries of my budget, but would be acceptable if I absolutely fell in love with the vehicle. He narrowed down his search to three vehicles that fit my needs, and had me test drive them each. He was VERY knowledgeable and what he didn't know he didn't pretend to know. When we made our purchase, there was no haggling involved. While we were driving the vehicle back to the dealership, he asked if this was the one for us, and we said yes. He then told us, "I have great news-this vehicle is under your budget." We were very happy to say the least. The paperwork portion went by the quickest. After we selected the vehicle, we were out of the dealership in half an hour. We even got to bang a gong for our own sale. I highly recommend contacting David Van Iten if you want your experience to be the best and not be talked into anything you don't want. A++ experience!

tmb_21

Apr 12, 2016

Had a pleasant experience. David was a pleasure to work with and very friendly. He understood what we were looking for a made recommendations to fit our needs.

samstircuttie

Apr 12, 2016

I came here with my boyfriend looking for a used and or new car. Didn't think I was going to be leaving with a car and I did. Autofair did all that they could and helped me get a new car. Thanks guys!

earlygoose

Apr 8, 2016

I had a lot going on at the time and Doug was recommended to me. He was was very understanding and helpful. If I have any issues or questions, Doug is always available.

JDorval28

Apr 7, 2016

We went to Autofair Hyundai to purchase a new vehicle for my fiance, and were recommended to Doug. We had an excellent experience, and Doug was very kind and understanding throughout the whole purchase experience. I highly recommend seeing Doug for your next new vehicle.

ivancole85

Apr 6, 2016

Great dealership. Although I live over 30 miles away, I purchase my cars and have them serviced at this dealership. Great staffing. They always ensure that my expectations are met.

terimayer19

Apr 6, 2016

I had a great experience buying my new Hyandai from Dave the new guy. He did a great job selling me my car. Doug Johnson did a fabulous job showing me how to use my new car. I love my car and am very pleased with my lease.

ebrown0

Apr 5, 2016

We'll definitely be purchasing our vehicles at Autofair Hyundai again in the future. Smoothest car buying experience I've had in years. Salesman was Awesome!!

JWhite

Mar 31, 2016

I had a great experience at this dealership! I found the used cars I wanted to test out on cars.com and set up an appointment the next day. When I arrived I was helped by Adam Donovan. This is the first car I've financed through a dealership, as I've only paid cash in private sales before. He wasn't aggressive and didn't try to push me into a car that was out of my budget. The whole process took maybe three hours, from the initial test drives to finalizing the loan and getting the keys. It was a wonderful transaction and will definitely come here for my next vehicle.

bob.scheibert

Mar 29, 2016

I BELIEVE THEIR HAS TO BE MORE COMMUNICATION BETWEEN SALES/MGR STAFF AND FINANCE STAFF,BEING TOLD DIFFERENT STORIES,RIGHT HAND DOES NOT KNOW WHAT LEFT HAND DOING

stevecindy.patt

Mar 29, 2016

We did not feel pressured and felt that Michael did a good job explaining about the car and answering our questions. They were willing to work with us on the price too.

eileen12

Mar 26, 2016

The biggest negative about going in to buy or lease a car is all the time it takes to negotiate and then all the paperwork. I was there from 11:30 until 4:30 on a Sunday.I am very happy with my lease and believe everyone involved listened to what I had to say since I had previously visited another Hyundai dealership and was miserable.

kristadenny21

Mar 24, 2016

This was the first time I ever bought my own car. It was a great experience, bill was a great person and I highly recommend him. I am in love with my car and it fits me perfectly, I am so happy he recommended it to me, I am so happy with my first car buying experience and I'm glad bill made it a great one .

getready241

Mar 22, 2016

great experience other than having to wait for the car to come from Mass. because you didn't have the color I wanted so it had 125 miles on it when I received it.

justin.byrd

Mar 22, 2016

I had a great experience buying my new car. I have heard horror stories when buying a new car but that was not the case here. I will be recommending you guys to everyone I know.

batya1958

Mar 21, 2016

Great experience. Third time lease with AutoFair. Would highly recommend to friends. Never pressured and felt that if I could not get the deal I wanted I could walk away

mprosek48

Mar 21, 2016

Michael Learmonth was exceptionally helpful during my time at Autofair. He was friendly, courteous and knowledgeable about the Tucson and at no time did I feel pressured to buy the vehicle. He worked extremely hard to get the monthly payments where I needed them to be and got me set up for my first service appointment. My mother was along with me during my visit to the dealership and Michael went above and beyond to make her feel included in what can be a very tedious process for someone who's just watching what's going on. A huge thank you to Michael for all his help!

josh.chambers50

Mar 18, 2016

We had a great experience. Seth was an awesome salesman. Not too pushy, very knowledgeable, courteous, respectful, and friendly. He made the experience way more comfortable than I'm used to with most dealers. I'll be back again for sure.

rachael.m.gonzalez

Mar 17, 2016

The service was great up until the financing. There was an issue with our lender who provided misinformation to the dealership. Instead of The sales team being honest with me they were deceitful and lied to me demanding me to come in to sign additional paperwork that did not exist, demanded me to come to the dealership same day in a very rude way or they would take the car back- just to try to get me to bring the car back because they let me leave with the car but then received notice from the bank the loan was not approved. If they had been honest with me when they called stating such- they would have learned the lending bank had two applications opened and that the loan was not canceled it was transferred to another account.

llagasse

Mar 15, 2016

Michael worked with me to find the perfect car and to meet my budget goals. He explained all the features of the Elantra and set up my radio for me. He introduced me to the service department and schedule my future appointment for my oil change. Thank you!!

prpnicki

Mar 14, 2016

I highly recommend Matt at Autofair. He's professional and friendly. Listens to all your needs and is very patient. He makes the car buying experience so short and painless. I'll never go to another dealer.

cnelson1108

Mar 14, 2016

Recently bought a 2016 Hyundai Elantra with Matt Gelinas at AutoFair Hyundai. This was easily the best car buying experience I've ever had! Matt made the process fun and easy, and I didn't feel pressured like I have at competitor dealerships in the past. He was very friendly, made sure I fully understood everything and got exactly what I was looking for. I definitely would trust Matt in the future for any car purchases and would send my friends and family his way!

feliciareynolds

Mar 14, 2016

Everyone from sales to financing were friendly and helpful. Very professional and knowledgeable but happy to talk to me like a friend. My salesman was personable and willing to converse openly like we've been friends for years. Made the excruciating wait time go by nicely.

s.sancoff

Mar 11, 2016

Adam was very professional and an amazing sales person he was very friendly and he just is an amazing person and does a fantastic job

glenn.whittemore

Mar 11, 2016

If you are looking for a dealer that can walk you through a very formal process from vehicle review, test drive and the paperwork in a smooth, stress-free way, than AutoFair Hyundai is the place to go. Friendly staff and plenty of vehicle choices to meet you own needs. I've never been forced into a vehicle I didn't choose, so that says ALOT.

janetdulong

Mar 10, 2016

Previously had good buying experience but this recent one will be last. Too many excuses and lies no honest service. The deal is the only thing they care about. Not the customer, even repeat customers. You can give your customer good service and make deals and make money without deception and excuses and just bad , dishonest practices.

jonlarkin83

Mar 4, 2016

Mark was very professional. He did a good job going through everything. He was not pushy and asked questions rather then tell me things. That's a great sales approach

LKNPRK37

Feb 20, 2016

Always feel like my satisfaction is the first priority when I got to AutoFair Hyundai. They always make sure of my needs before suggesting a new car.

IAMDAN1992

Feb 18, 2016

Matt was professional, helpful, funny, smart, presentable, personable, and reliable. I came in with the goal of lowering my car payment and getting myself into a more reliable, and economical car. I was not 100% what I wanted, but Matt listened to my needs, presented me with multiple options and allowed me time to think, figure out what my exact needs are, and he helped me decide what was best for me. He was there through out the entire process to ensure I was comfortable and ensured I understood what was going on. He does not try to sell you the fanciest, or fastest car. He tries to sell you the vehicle YOU WANT. I will for ever always return to Matt at AutoFair Hyundai for all of my vehicular needs.

MVWRIGHT222

Feb 13, 2016

really not happy with this dealership. it was a high pressure dealership with no return phone calls after sale. do not buy from this dealership.

BUMBLEBEA1103

Feb 10, 2016

This is a no-pressure dealership that guides you along the process in a courteous and knowlegeable manner. You leave there knowing you are in good hands.

MORIAH_FERGUSON

Feb 10, 2016

Auto fair is a great place to buy a car. Everytime time I come in I have a pleasant experience. The assiciates make sure my needs are met.

GANDREWS0

Feb 10, 2016

I was very happy with the sales experience. Was not sure what I wanted however the staff allowed me to try a couple Sante Fe's and a Sonata with no pressure. Purchased the Sonata Sport and was able to negotiate the price I was comfortable with. This is my 3rd Hyundai in a row purchased from this dealer.

HISLIGHT33

Feb 9, 2016

I love my car. I love how it drives and I will be pulling the camper. I'm looking forward to a wonderful summer of camping and many years of driving my new car.

JFINNEGANESQ

Feb 3, 2016

Very clean and comfortable atmosphere. Friendly and knowledgeable salespeople. Sales and finance folks easy to deal with. Some unwanted "extras" added to price - just be aware when talking numbers.

Jay

Jan 30, 2016

Wife and I came in looking for a new used SUV. We had a vehicle to trade in on the deal. We told them the payment range we were looking to get into and they started looking for vehicles for us to test drive. After trying out a few my wife found one that she liked. Well there first offer of financing and our trade was not to our liking so we stuck to our guns and said if you can make it fit in our budget we would probably buy. They came back a little bit later and said congrats we got you approved for the payment you want. Great sounds like a deal. Not so fast. We signed the contract and finance manager said he would still have to run some things by the bank in the morning? Had me sign a form saying if it didn't work out we would just switch back the next day. They had us change our insurance over to the new car took our trade and let us take the car. Got a call the next day and they said they had some options to go over? They had a ridiculous offer. Horrible interest rate and way high payment. So much for the congrats we made the deal you wanted! Worst car buying experience ever.

MCASPARRO

Jan 24, 2016

I am on my third new car purchased from Autofair, my first was a Sonata, I upgraded to a Tuscon, and then stayed with the Tuscon for the third car. The service at AutoFair provided from the moment you step through the door is attentive without being pushy. That is important to me. And when I mean service, I refer to all the staff in their respective positions, from sales, to finance, to the service department. Friendly and efficient, and that is really important to me as well.

HALLMARK1112

Jan 21, 2016

I had a great experience! The staff listened to what I wanted and helped get it at a price I could afford! Very knowledgeable and nice staff!

MARICARMENOLIV

Jan 13, 2016

Was comfortable and helpful. Had no complaints and was satisfied with my purchase. Was checked on after my purchase and was grateful for it, it shows the your employees care.

HEATHERMARIEMURPHY77

Jan 12, 2016

I felt that Adam Donovan and Jim Obrien were wonderful.Although, my situation was not a perfect one.The outcome was great.I appreciate how kind/informative they were.I feel they came up with the best solution.I am very happy with my new Hyundai

Chuck1224

Jan 11, 2016

Ernie Galarza, the GM, did a FANTASTIC job of taking care of us. We had problems with a vehicle he bought at another dealership and he helped make it right and took very good care of us. Also had a excellent experience buying my new Sonata from them. Will definitely retune for future purchases and would recommend them to anyone.

SLOVERING1

Jan 6, 2016

Our buying experience at AutoFair Hyundai was superb. Everyone there is professional and caring to their customers and that means a lot when you buying a vehicle that you want to be safe, comfortable and most of all affordable. I have never had such a great experience at any dealership as I have here when buying a car. Thank you Sharon Lovering

JOHN.MOYNIHAN

Jan 5, 2016

I was impressed with their professionalism and ethics. Originally went to another Hyundai dealer and was very disappointed with he service I received. They mad up for this- and then some!

npfphb09

Jan 1, 2016

We bought in March 2014--finding a car was an okay process. The man we worked with seemed annoyed that I didn't like the first three that he showed me, but he was pleasant enough. We dealt with Patrick Escabi and he "bundled" the extended service warranty (which are always bull) in with the Hyundai Service package (oil changes/rotations, etc.) We wanted a refund ($3000) so went in and returned it and it took MONTHS to get it taken care of-but at least it took 10 months off our loan. I would never recommend anyone work with him.

ANGELA.M.BEAUPRE

Dec 30, 2015

Overall my experience was good. Doug was very friendly and gave me time to think over the options. The wait time for finance was too long and I had to resign the paperwork multiple times. The experience would have been great if the finance process was faster. However, I'd still recommend AutoFair to others.

ROBERT.SPENCER

Dec 29, 2015

I will consider a Hyundai and this dealership when I am in need of another car. Should I have any questions or need service this Dealership and Sales people will handle my concern quickly.

JOHNR813

Dec 20, 2015

Obviously satisfied with Auto fair this is my fifth car purchased from Auto fair all Hyundai'sHave referred family members and friends to this dealership

ISEND2C

Dec 14, 2015

I worked with Professor Hyundai (Matthew Gelinas) and he helped me to find the car with the exact specifications I wanted and helped me to get a great price.

Amy345

Dec 13, 2015

Good experience. Jessica C. was helpful, kind and not pushy. She gave me time/space to look around decide what kind of car was right for me.

BENSMOM1216

Dec 11, 2015

Great experience. Michael was very helpful and got us into the perfect car for the right amount of Money. This is the fourth purchase I have made at Auto fair Hyundai and I have been happy with all my purchases.

TRACEY_ALAIN

Dec 9, 2015

Easy transaction. Was a very pleasant buying experience. Would definitely recommend and go back again in the future. The staff was very friendly and easy to deal with. No complaints here.

SCOTTWALDEN22

Dec 9, 2015

Great dealership. I plan on returning. I would recommend this dealership to my friends and family. My salesperson's knowledge and approach were a big factor in my purchase.

JEMLANE

Dec 9, 2015

I have been working with Doug for years now and purchased / traded in several cars. It's not common to be able to talk to somebody who you have a history with, can be upfront and honest, and just figure things out quickly without hooplah. I appreciate that I'm able to come down, tell Doug where I'm at and lay all my cards on the table, and get his straightforward answer on whether or not it works. Doug goes out of his way to develop and maintain the relationship so I don't feel like I'm walking in cold when I decide it's time to look into the next car. Obviously the dealership has to have policies in place that allow him to work with me in this straightforward way so I give them credit too. The price of Hyundai cars in general has gone up compared to the market over the last several years, but they are still some of the best values for your money in my opinion.

AARTIMOVICH

Dec 9, 2015

On this visit I leased two new cars. These are the 4th and 5th vehicle that we have purchased/leased from Autofair. Doug Johnson is the best salesman I have ever worked with. I told him what I was interested in and he was able to deliver well within my expectations

DWAYNELONG54

Dec 8, 2015

My experience at AutoFair Hyundai was better than anyplace I have been. That's way I went back for the third time. When it's time I will go back for my fourth one.

JOHNMCLAUGHLIN856

Dec 8, 2015

Outstanding experience, Outstanding Dealership, Outstanding personnel, and Outstanding service. I would recommend AutoFair Hyundai, and Matt Gelinas to anyone I know without reservation. I have bought 9 Hyundais over the last 14 years, and 4 from Autofair Hyundai, that says it all.

HEIKEF1941

Dec 4, 2015

Everybody was very professional. Cory was polite and a good salesman. You should have shades installed in your showroom, uncomfortable sitting there and negotiating. Didn't like the idea that you gave me a number of words to give you my review.

GBREWSTER65

Dec 4, 2015

I found that my experience with Auto Fair Hyundai was a positive experience, this is the second vehicle that I have purchased from them and I have always been treated with professionalism and courtesy.

BPOLLARD43

Dec 3, 2015

Second purchase from this dealership and both times we have been very happy with the level of service we have received. We plan to return for a third.

JAMES_T14

Dec 2, 2015

thank you very much. every person that talk to me was very friendly. I will buy another car there. and again thanks everyone for smooth and fast service.

SKOPPHH

Dec 2, 2015

I have dealt with Bill Utrera twice now and he is honest and always willing to bat for you and do what he can to get what you want.

MATTMASSON1993

Dec 1, 2015

Amazing place, goes out of theirbway to try to work with you. My second car through them and will definetly come back for my 3rd, 4th, 5th car

TMILLER0582

Nov 24, 2015

I had great interactions with all the associates I worked with. Autofair is not a certified dealer with my company, so I had gone in just to test drive the Sonata so I could choose what I wanted for a new car. I'd already tested 2 other cars before the Sonata, so when I got there I knew what I wanted. Allyssa was great to work with from the start. I hate dealing with car salesman, as they've always been pushy and less then helpful. She was great from the start and I really liked her. If I had gone to the dealer in Salem, I would've gotten the car for much cheaper, but I wanted to work with her because it felt like I was working with my friend. Everyone we dealt with was great and they really worked with us on the final numbers.

DWNWLCH2

Nov 24, 2015

My sales person,Allyssa Welch was wonderful! Allyssa was very honest, straight forward and friendly, genuinely friendly. I'm aware she is new to the business but was very knowledgeable and answered all of my questions thoroughly. I am reccommending Autofair Hyundai and passing out business cards to everyone. The entire experience was not stressful and I was greeted immediately, no wait at all. Autofair Hyundai has an A+ staff from the sales people up to the General Manager.Thank you for a great experience Allyssa!

DEBBIELOU1123

Nov 24, 2015

love my car and will definitely come back for future purchases. everybody was so caring in making sure i got what i wanted and I appreciate the collaborative effot they all made.

NICOLE.N.LAWTON

Nov 23, 2015

Excellent sales experience and would highly recommend this dealership to anyone considering a new purchase. I will return for future purchases. Enjoyed working with my sales person, Michael Learmonth.

WAJEMO

Nov 20, 2015

Everyone at Autofair was very nice and helpful. When I went in I expected to have to wait until the next day to finalize all the paperwork and get my car, I was quite surprised when I drove away with it that night.

TOM10

Nov 18, 2015

Bill and Jean took great care of us. Very smooth and friendly transaction. I got the exact model and options I was looking for at a great price. Will definitely be back for service and another vehicle when the time comes.

NATALIEFERREIRA72

Nov 1, 2015

Everybody was great very friendly I would recommend my friend abd family lyod set my Bluetooth explained everything to me set up my oil change he was very nice and everybody that helped me was very nice thank u so happy with my car

MJT5098

Oct 31, 2015

Great sales staff, very helpful, they made our experience very comfortable. They went above and beyond any dealership we have ever been to. They provided water, coffee and best of all pizza!

byebyerouge

Oct 29, 2015

I walked in with a price in mind. I knew full well I was upside down on my car, I knew where I needed to be with my trade and a new car price. I was clear about this with the representative on the phone, with the sales person AND the manager. Instead of giving me an honest amount for my trade in, they just started showing me cars and wouldn't tell me what the price of it was, assuring me that we'd work it out after. No. Finally, I was able to make it clear what I was looking for and they put me in a baseline vehicle. The sales rep made a few comments about how I was awfully picky for someone who was so upside down on a car. Seriously dude?! Long story short - I got a much better car (more options) at Grappone Hyundai without having to haggle, bargain or stomp my feet. I got what I asked for as soon as I entered.

LOOMISE

Oct 23, 2015

Employees were helpful and friendly through what could have been stressful car buying process. Would totally recommend Autofair Hyundai to anyone looking for a new Hyundai!

GCORKUM1976

Oct 21, 2015

Great salesman, went above and beyond the call of duty! He was scheduled to get off work at 6 pm and we had him there till after 8 pm. He even went to the store while we waited for financing and bought us beverages of our choice!

HOPELHERNANDEZ

Oct 20, 2015

My experience was wonderful and Doug made it a very easy process. I will definitely be referring people here who are looking for a vehicle.

ELENAINES

Oct 20, 2015

Vladimir rolled out the red car let and made me feel like getting the right car was his priority. He was never distracted and kept showing me cars until I gound the PERFECT ONE...okay TWO cars! We were car shopping for my daughter and the rebates were unbelievable so it was the right time for me to buy a new car. She loves her car too!!I'd recommend Autofair to everyone. Go ahead....give Vladimir a call.

KARENMADI

Oct 14, 2015

Already left a review! Sorry I do not have any names with me! Overall great experience! We love our car...although one of our phones have not paired correctly.

VW70BUGSL

Oct 8, 2015

HAD A GOOD EXPERIENCE BUYING THE CAR,SALESMAN AND SALES MANAGER WERE VERY GOOD.Dealership has a good selection of cars and my wife wanted a specific color and package and they located the car for us the next day.

KRAZYBEAST84

Oct 8, 2015

Very good service in a timely fashion that exceeded my expectations of a car dealership and then disappoint with my wife there and got to our needs together

LEXIMORRELL

Oct 7, 2015

Adam was very nice and helpful and good prices, they worked with me to match Nashua price. All the sales people were very friendly as well

CARRIEP0423

Oct 7, 2015

They were very understanding band Patient. This was my 1st experience in a car dealership and even getting a car. Thought this would be a very. Overwhelming experience but it was the opposite. They were very patient knowledgeable and took the time to make sure things worked out to in my best interest the best they could.

bbbwest

Oct 7, 2015

Doug Johnson and Frank Quiroga provided friendly and efficient service to us when we recently bought our second Elantra from this dealership. Doug is excellent at attending to the customer's wishes and making sure the buying experience is stress free. He also provides thorough follow up to make sure the customer is happy with the purchase. Thank you again!

EBRIDEAU8589

Oct 1, 2015

I loved working with Autofair they worked hard to get me a good deal and would definitely recommend them! Vlad and James did a great job working to find the right car for me.

MITCH1177

Sep 29, 2015

Very pleased with sales and finance. Looking forward to future deals. Sales explained all the bells and whistles of the vehicle and finance explained all the paperwork.

BRETBOPP

Sep 26, 2015

Outstanding once again. Bought a 2010 Tucson the first time and just upgraded to a 2016. The service is second to none and their attention to detail makes you feel like you are a member of their family. Certainly planning to return there again and again.

ROBERTGRIMES1992

Sep 23, 2015

First time getting a new vehicle (2015 sonata). The salesperson and his boss was very helpful and got me into a new vehicle in a short amount of time. Wasn't a stressful process because they made everything easy. Unfortunately I don't know the salesperson name, but they are all great !

DNSHAWJR

Sep 22, 2015

I enjoyed working with Adam on my recent purchase. I will recommend him to anyone I know looking for a new Hyundai. The entire AutoFair team has been great to work with.

TRYEA

Sep 18, 2015

EXCELLENT. WOULD RECOMMEND AUTOFAIR TO ANYONE LOOKING FOR HONESTY WHEN PURCHASING A CAR. SALES AND SERVICE WHERE RIGHT ON AND MADE SURE I WAS FAMILIAR WITH THE UPGRADES OVER MY PRIOR TUCSON.

LOURDES1228

Sep 16, 2015

As soon as my husband and I arrived to Auto Fair we met the best sales person ever. Rick was very friendly, gave us a lot of information and help us to get the nice car we have today. The whole experience was good and relaxing. We also learned a lot from Rick. The financial department was also very helpful. Everyone was friendly and we are telling everyone that Auto Fair makes it happen, we have proof.

IRONDAN1977

Sep 13, 2015

I am very pleased with my new purchase and look forward to business in the future with this company. It was,a pleasant experience with not to much pressure

Ejelwarner

Sep 10, 2015

Knowledgable guys who are upfront about cost/work needed. Andrew is my preferred tech. Always get in and out in a timely manner. Definitely recommend this dealership in general to anyone interested in the Hyundai brand.

CURRIER.LINDA

Sep 10, 2015

Great experience the team did a fantastic job!the salesman was young but handled himself like he had been doing this for 30 years. Kudos to all of them

MJTERRIO

Sep 9, 2015

This is a very good dealership! I enjoyed the staff and buying a car there was a great experience. This is my first Hyundai and certainly will not be my last.

BERGAMINI151

Aug 30, 2015

This was a good experience. The Sales team moved things along and presented a fair price right up from. Negotiations from that point went well and we agreed on a deal the next day.The facility is modern and laid out fairly well. If I have any complaint, it's the music. I hate music when I am trying to focus on something important. The music selection was mixed but again, for me, not appropriate to the situation. Other than that, we were relatively pleased.

MARIANNEMMANOLI

Aug 28, 2015

Really good experience here!! Got a great deal on the car that met my needs and expectations. This is my second Sonata; also purchased here at this dealer.

DSTAHLHEBER

Aug 27, 2015

From the moment I walked in, I was impressed with the professionalism that the staff displayed. I will definitely be back in the future when looking to purchase our next vehicle.

JSCHELLHORN

Aug 25, 2015

I feel I was hustled in the purchase of this vehicle and I have no one to blame except myself for not walking out before signing this deal. I definitely overpaid.BEWARE of their tactics.

TWARREN29

Aug 20, 2015

Highly recommend this dealer fair, nice easy to work with. Took the extra time needed to complete the sale. We appreciated their prfessionalism. Thank you

TIFFERS_83

Aug 11, 2015

This was my second time dealing with Matt and he provided exceptional service both times. He was extremely knowledgeable when it came to the different vehicles and features in each one, he was patient and pleasant. Buying a car is stressful but he made it nearly stress free. I felt he was very down to earth, not too pushy and made me feel like he really cared about my needs rather than just a sale.

MOIZ.JAFFERJI

Aug 11, 2015

Matt was pleasant to work with, knowledgeable about the product, did not pressure me to buy, transparent about the costs and fees, and the follow-up after the purchase of my new car to ensure I was completely satisfied was exceptional.

LOISJ51

Aug 10, 2015

Matt is amazing! This is our 4th Elantra bought at this dealership. We've never had a problem with the cars or service!! No need to go to any other dealership!! (And we travel from Maine).

WEBER_780

Aug 8, 2015

Adam went above and beyond to help us. We arrived in a thunderstorm and he greeted us with a smile. The pouring rain did not deter him when others stayed inside. Probably not the safest thing we did, but memorable!

JMBOORAEM

Aug 2, 2015

The salesperson was new. She and I hit it off immediately and she was super helpful explaining the different vehicles and pros and cons of leasing vs purchasing.

RAZOR.STEPHANIE

Jul 30, 2015

I would absolutely recommend working with Matt Gelinas/Professor Hyundai to anyone, espcially those that hate the car shopping experience. He is very full service with his clients and makes the whole process practically pain free. I HATE car shopping and I typically just give him a list of my requirements in a vehicle beforehand including budget and features. HE will then present me with a few options ( again i hate the process so I say no more than three)and I have never once been disappointed. I send him all of this beforehand and show up on the day I intend to purchase to test drive and do paperwork. I can promise you that even if my family moves out of state we will be returning to see Matt anytime we need a new vehicle. If that doesn't speak to his customer service I don't know what will.

TIMOCINO

Jul 28, 2015

I enjoyed the experience of purchasing my new Santa Fe as well as the used Volkswagen Jetta the week prior. I will definitely go back when my wife gives me the OK to purchase my next vehicle.

MANNING243

Jul 28, 2015

Annoyed by pushy salesman and the constant back and forth with their manager for better pricing. Saying no then yes in the same breath. It felt like such a waste of time. I would have gone to Grappone if they had the model I wanted.

HEATHER.GEIST15

Jul 22, 2015

Doug was great and helped me through buying my first car! He helped me set up my Bluetooth and explained the whole process. I would recommend Doug.

NICKI.RUNCI

Jul 21, 2015

I came in to purchase a car for my Mom! It is going to be a present and she had no idea! I knew the size car I wanted and the features it needed to make her happy! Doug per usual knew exactly what I needed. He helped me find the car I wanted easily, had the color I wanted, and the features I was looking for. Doug made this experience amazing! He knows there are 3 Hyundai drivers in the house and we all have spare keys, so he even wrote Mom on the key tag so we could tell the difference. It is those little touches that make a huge difference to me! The people at Hyundai have become family to me, 7 cars later! We will always come to Hyundai and Doug will ALWAYS be my Salesman! We delivered the car to my mom yesterday and she CRIED! Totally surprised and I could not have done it without Doug!

Leslie

Jul 16, 2015

What a great place to buy a car. I've purchased many cars in my life and I must say this was one of the greatest experiences!

JSUGAH

Jul 15, 2015

Adam took a difficult trade in and made seem buying the car I want a piece of cake. He was very professional and the sale was great from start to finish. Frank assisted in getting me into a payment that met my goals and needs! Thank you, thank you! I'm so happy with my purchase

KITACHIM626

Jul 14, 2015

Thanks for the Great Experience and quick sale! I definitely got to my cookout on time and in my new car! I'm very happy with my purchase.

DAWICKI

Jul 14, 2015

Great service.Salesperson was available for all our needs throughout the whole process.Support staff was excellent as well,including Sales Manager and financial people.We will recommend this dealer to our friends

CLMCNELLY

Jul 6, 2015

Staff was friendly, knowledgeable, and non pushy. Very accommodating to my needs and concerns, made the overall experience less stressful. I would recommend this dealership and staff to friends and family.

KELA6492

Jul 4, 2015

My Salesman was excellent, not pushy and listened to what I was looking for and worked to get the price I was looking for with the car I wanted!

MGC061666

Jun 25, 2015

Best saleaman. Great product. Super service. Financing a easy well organized experience. Very difficult situation made easy. Nice work gentlemen. Will send many referrals. Coming in sunday Vladimir Frank is ready to buy his sante fe from you.

CHEEZIE00

Jun 22, 2015

My sales rep Adam Kumis was very knowledgeable, friendly, and helpful. He spent the time to learn what I needed in a vehicle to ensure I left the lot making the right choice. I will definitely suggest my friends and family see him if/when they are looking for their text vehicle. Overall it was a great experience.

GN291968

Jun 20, 2015

I have good experience with this dealership and I will keep doing my business there they treat me very well and is no pressure in the process , the all staff is very friendly My salesman Vladimir was great

hapier

Jun 19, 2015

Honest, efficient, and great customer service Bill was wonderful they went the extra mile to make us happy and succeeded have been doing business here a long time

FEATHERBRAINEDNOTIONS

Jun 18, 2015

I've only had a few dealership experiences in my life but so far this one is the best. I appreciate that our dealer, Christine, allowed me to set the pace for my own buying experience. Unlike most customers, I wanted to talk financing before I chose a vehicle so I knew what I could afford. She helped me realize that with the right financing, I could find a NEW vehicle within my budget (I was originally shopping for a used vehicle) and she really helped my husband and I purchase our very first brand-new car. It was exciting and we can't wait to buy another vehicle from this dealership.

CHERYLMAC5

Jun 17, 2015

I would buy/lease again from AutoFair, Manchester, NH The office is very nice and takes time to explain and listen to my needs and wants.

AJKOKO1

Jun 17, 2015

Thank you so much! My car is awesome and I love it! Doug was very helpful and did a great job informing us about the car.

DEANNE4559

Jun 16, 2015

Payment range I was comfortable With Knew we were there to get the deal done in an efficient and timely manner. Christine was very helpful.

RALPHHENAULT

Jun 3, 2015

Your staff presented themselves professionally, and this is our 4th purchase since our original purchase in 2007, and your service, etc. continues to exceed most dealerships.

SOFTBALLMEL

May 29, 2015

I absolutely loved it! I was satisfied with the experience, the location is perfect, and everyone was extremely nice, helpful, and welcoming! Thank you for the awesome car!

KIRSTEN_HARRISON

May 28, 2015

Car buying isn't much fun. For anyone. This was certainly much less painful than it usually is. Had a great experience and will be back!

JOE.RIZZITANO

May 28, 2015

Adam is a gem! We would purchase from him again! Everyone was friendly and great to work with! I felt like we were old friends with all of the staff. Very happy!

GIGGLES2314

May 27, 2015

Matt did a great job I will tell everyone how great he was and how he helped me get my car. He is highly recommended to anyone that wants someone to care about a vehicle! Thank you!

SLAVETOMYNEEDLES

May 26, 2015

Michael Ackroyd was the BEST. He was kind, understanding, always smiling, patient, discreet, treated us with dignity and repeatedly stated, 'just give me a call, any time.' He always answered questions quickly and we will be sure to recommend him to anyone we know who might be car shopping. HE is the best.

HIKERGAL456

May 22, 2015

A truly no pressure experience. I have been to other Dealerships and they made me feel pressured. Everything at Autofair Hyundai was perfect and timely.

Thetruth

May 1, 2015

Do not buy a car here. This is by far the worst dealership I have ever been too with some of the rudest and ignorant people managing it. They discriminate and will tell you anything to get your sale. Whatever you do please go to another dealership. It's not worth your time or hard earned money to buy a car from one of these lazy overpaid employees

Amanda

Apr 19, 2015

I have now purchased three vehicles from Autofair Hyundai. I have also serviced all three there. I could not ask for better service!

goodmannh

Apr 6, 2015

If you look at a used car bring it to a good inspection station that you know. Make sure that the front end has been rebuilt also. CV BOOTS STEERING RACK BALL JOINTS anything that has to do with inspection or safety!!!!! I will NEVER GO BACK TO THE HYUNDAI GARAGE!!!!!!!!! I am going to have to rebuild the front end of my Santa Fe... SO BEING IT!!! I will find the parts and have it done. SOME PLACE ELSE. I PAID FOR A USELESS WARRANTY. Shafted once never again... BEWARE. GOOD LUCK.

BFP7280

Feb 12, 2015

Now in my mid-30's, my wife and I have never really felt any loyalty or particular draw towards any salesman, dealership or even singular brand when looking for our next car. Well, we can no longer say that! We bought our Sonata from AutoFair in September of 2013 and came back for our next Hyundai 18 months later. Now we proudly own a Sonata AND a Veloster! It took 3 trips over several months of casual shopping to find our newest ride, but Doug was always patient, professional and inviting. He never pushed a car on us we weren't interested in and never tried to sell us outside our budget. I can't wait to see what great ride we get in the future!-Brian

Mike

Jan 20, 2015

Just got an illegal cold call (illegal as I am on the do-not-call list) from Kristina from Autofair Hyundai Manchester NH. She explained that they were performing some system cleanup and wanted to know if I were still in the market for a Hyundai. I explained that I was on the do-not-call-list and she apologized and explained that they just got a new system and that it was not pulling from the do-not-call list yet. Hummm, sounds fishy. Usually you perform system cleanup before converting to a new system dont you? Normally to avoid legal trouble wouldnt you connect to the National Do-Not-Call Registry prior to implementation? Ya I know.Regardless, apparently they still had my personal contact information from over 2.5 years ago when my daughter and I stopped by there looking at vehicles (she ended up with a Subaru).Never have I been in such a high pressure sales situation. Ever. First, you pull in and the only parking on the whole lot is directly in front of the building facing floor to ceiling windows with no less than a dozen sales vultures eager to pounce on you the minute you open your door. It is comical really. They pop up like whack-a-moles. You can almost read their lips I got this one. But these are only the drones. They rush out and stick to you like Velcro the whole time you are looking at vehicles and apparently are instructed not to let you leave without having you speak to their manager. Its unbelievable actually. Then the manager asks you essentially the same set of questions the drone just did? They however also tell you that you qualify for all kinds of discounts, promotional deals, and a bunch of other BS before you have to essentially tell them that you have to go to the bathroom in order to sneak out the back door to get away.And whatever you do DO NOT GIVE THEM YOUR KEYS for a complementary appraisal of your trade-in. If so, plan on spending the night. You are captured.Incredible high pressure waste of time.And yes, over 2 years later I am apparently still receiving cold calls from them. And yes I did report them to the Do-not-call registry as well as making others aware of their practices in forums such as this.

dfabiani

Oct 18, 2014

Jim is an excellent salesman...he went out of his way to get us into the car we wanted. You can see he is a kind and compassionate man...just look at the picture on his desk and the pic on this website...he did not pressure us in any way which was a surprise because we have purchased many cars over the years and hate the thoughts of walking into a car dealership...we were greeted by Jim outside in the pouring rain and besides the fact he hated to give up his umbrella it was all good... lol. Since the day of our purchase we have had the chance to use your service department which was also a great experience...very professional and organized. I would recommend Auto Fair to anyone. Thanks!

elwindham

Aug 21, 2014

AWFUL DEALER! We talked to them on the phone and told them about our trade-in. They looked at our trade-in ad online and told us they'd give us between $3,500 and $4,500. When we showed up, they confirmed they had quoted $3,500 to $4,500. When it came time to finalize the deal, they said they could only do $2,000. Very unprofessional!

patricia.durant.54

Jul 28, 2014

MY sale Consultant was Lena Groeneveld, She spent almost 5 hours with me trying to find the right car that would work for me. This was my first time buying a car going though a divorce and doing it on my own was scary for me be my ANGEL Lena came up to me right in the lot and right away I felt safe and not worried anymore. She explained everything to me step by step. I looked at 5 or 6 cars and I really didn't like what she was showing me. BUT THE LAST CAR Lena said this well be the ONE and she was right. I love my Hyundai Gengsis THANK YOU LENA YOU ARE MY ANGEL GOD BLESS YOU.I hope you continue with this job you are very good with people. My Business Manager was Matthew Barker he explained every single piece of paper I was signing and gave me all the information I needed and showed me how everything will work for meThe best thing is my new car is a Gengsis which mean's 'NEW BEGINING IN THE BIBLE' I am starting a new beginning and a new life now and Lena & Matthew helped me get there : Thank you, Patricia Durant.

NeedaCar

Jul 11, 2014

My son came to buy a used Hyundai.It looked good and passed the quick road test. They kept him there for 3 hrs withholding his car keys and pressuring him until he finally made the deal. Everything from the time to clean the car turned out to be a lie. He took delivery that night. The next day after just 20 miles the car was sputtering andh ad terrible shakes on the highway.He requested the loan be cancelled because the car was a dud.They had tried to pressure him into one of their $2300 service plans and the car was sold as is no warranty. When he returned the car, they offered to fix it-- fix a car he had for 24 hrs and less than 50 miles!! The deal cancelled and they promised to "work very hard" to make good and did not. I know of others they have also misrepresented loan financing terms to and sold these service plans which really do not cover much of anything

donaldwood03

Jul 7, 2014

Have had excellent service during multiple visits. Mr. Lamb has been especially helpful, friendly, and professional. We recommend this service department to all Hyundai owners.

twstr232

Jun 6, 2014

We purchased a new Hyundai Santa Fe from this dealership this past week. Everyone there was very professional, friendly, etc. Our sales person was Vinnie Roe, very friendly and trustworthy guy who did a great job with us and was very knowledgeable with all of the questions we asked. He even allowed us to test drive the vehicle across town to lunch on our own AND take it to the Mazda lot to compare against a new Mazda model we were considering.Many of our past purchases have been the typical "car salesman" experience with haggling and BS, these guys were not like that at all. I would highly recommend them for a vehicle purchase.

Live Free and Ride

May 14, 2014

I had a great experience with a friendly and caring staff. It's nice to go into a car dealership and not feel pressured into buying something you don't want.

td0911

Apr 30, 2014

The entire experience with the Staff at this dealership was very painful. Numerous trips due to Dealer errors and mis communication. At one point i , the custoimer, was blamed for having to make an additional trip.With that said, I feel i got a Good car for a fair price. Now if I did not have to deal with anyone at this dealership this would have been a better experience for me. John Desrochers is the only employee that was actually of some assistance but only after everything else was going bad.

mvlangas

Apr 28, 2014

Doug is by far the BEST car salesman I have ever worked with. I came in late one night with the intention of making it home to catch something on TV and Doug went out of his way working extra hard in order to get me out as quickly as possible. I would highly recommend Doug and AutoFair as they are the best experience I have ever had when it comes to buying a car!

suzybow

Apr 28, 2014

Doug Johnson went above and beyond in helping three members of our family get into Hyundai vehicles. He worked hard for us to get us the pricing we needed, staying as late as necessary to make it happen. He continues to follow up with us to make sure we are happy with our purchases and is always upbeat and professional. Doug is a salesman you can trust and I wouldn't hesitate to send any of my friends or family to him!!!

Kmoody331

Jan 6, 2014

Doug is the best car salesman I've ever dealt with! He truly cares about the customer and what they are looking for. He gives you the best dealpossible and keeps in touch to see how everything is going. He helps schedule my oil changes and any other appointments needed with my car. Because of Doug my brother and my mom have bought cars from him. I highly recommend Doug, he is awesome and makes the car buying experience something to look forward to!

levy38

Dec 3, 2013

so I went in to buy a car test drove it loved it ran numbers , came up with a deal couldn't get financing told to wait till Monday so matt could talk to someone in person at bank then was told needed co-signer so I got my wife to do credit app got approved agreed on price trade in and 75 day deferral and autofair would make my first payment so all and all was awesome.....was even told there was no profit in deal for them..haha.matt new my wife was sick so I couldn't make it Monday night contacted him Tuesday afternoon he said he couldn't be there tonight so for me to go in and deal with finance director congratulates me mind you all this is by text....then I get a text saying we would have to get together Monday car was sold....I know they don't hold cars but come on in middle of deal gimme a break. through all this I have my mother who recently purchased a car from them because of me at my house to babysit to get told sorry for wasting your time...oh yeah I had recently bought a car 1 yr and 8 mnths ago....so now I hear nothing back from matt who I can understand isn't at work prolly a day off so wont hold that against him not that it matters. but finance manager answers my call says he will call me back ....guess what no call back... go figure..i don't care what other reviews say maybe because there was no profit in deal with me but come on....that's customer service...maybe they just don't like me......I really hope everyone reads this review , I will also be contacting Hyundai and anyonelse along the way...I saved all texts to in case anyone wants to see them.

nsinnott1010

Oct 16, 2013

Knowing ok it os auto fair and they have a bad reputation they were next to terrible the guy matt was rude pushy and very obnoxious everything my fiance brought to his attention about wheather price or something about the car he got snippy and gave some smart remark then they will call you at lwast once a day and annoy you WILL NEVERRR GO BACK TO A AUTO FAIR DEALER ESP THIS ONE!!

Kenhall1234567

Oct 15, 2013

Dealer was slow to respond to prob with car. Once jean turgeon got involved prob was resolved. He went above what I expexted them to do.

Shelbs97

Oct 2, 2013

While car shopping for a slightly used SUV over the weekend, we stopped by Autofair Hyundai because we were in the area and liked the looks of the 2013 Santa Fe. We were thinking maybe we could get our hands on a leftover 2013 since the 2014 was coming out. We parked and walked around looking at SUVs and saw rather quickly that there was nothing we cared for on the lot. Of course we were approached by a sales person (Lisa) before we could leave and she asked and took notes on what we were looking for. Knowing that Autofair is a huge company, I told her what we were looking for in hopes she could find something that maybe we didnt see. I gave her our budget, our maximum miles and told her we wanted leather and sunroof and neither of those were negotiable. I told her we wanted out of our sedan because we have a child and two dogs and because we want to expand our family, we need two large vehicles instead of just one we currently have. As we waited with our restless toddler, she told us she has some vehicles to show us. Great! We waited as she pulled up the first vehicle. A 2012 Santa Fe with no leather and no sunroof. My husband shook his head no and she tried to protest. He was firm so she suggested another vehicle on the lot.a Infiniti SUV that had 113,000 miles on it (thats about 80,000 miles MORE than we wanted!). My husband told her again, no. Next she suggested a Mercedes SUV that is about the size of a VW Beetle. No no no, the sedan we were trading was larger! I have to mention that there was a GMC Yukon and a Kia Sorrento that we were interested in. My husband asked for the price on the vehicle a few times and she didnt have it, didnt offer to get it and didnt offer to show us those vehicles. I knew the Yukon was most likely over our budget, but we asked to see the Sorrento and she said they couldnt find they keys. At this point we walked outside to look at the Sorrento and bam! the keys magically were found. My husband told me to take it for a test drive because it was fully loaded and had all the options we wanted. He stayed behind with our son because I didnt want to switch our car seat over. There was no sticker in the window so I was unsure of the mileage, but was pleased to see it only had 10k miles on it. I drove it and absolutely LOVED it! I didnt know the price and strangely enough, neither did our sales person, but I told her I wanted to talk price on the car as soon as we got back. During my test drive she casually mentioned the SUV I was driving was NOT 4 wheel drive. But she said 4 wheel drive doesnt matter because it has traction control and great weight distribution. WHAT?!?!!? I was in an SUV that I loved, but we live in New England and it snows here. I couldnt even believe there was an SUV on their lot that wasnt 4 wheel drive. When we returned to the dealership and I told my husband, he told me no way. The whole point was to acquire more room and 4 wheel drive to keep our family safe on the roads. Lisa continued to try to sell us on traction control. I told her our sedan has traction control and she very confusedly asked Its not good in the snow? NOOOO! Its awful in the snow. Traction control doesnt mean squat, sorry. As she continued to try to sell the Sorrento with no 4 wheel drive on us, my toddler was whining and crying. I told her Id leave her my info and Id be happy to talk to her further if she wanted to research for me and found something wed like, but we had to go because it wasnt fair to our son right now to keep going at it. She didnt want us to leave and I told her my son had been having a meltdown while I was on the test drive (which my husband told me). She said, Well Im sure it was because you left and he wanted you. Um, no. That wasnt it. He loves being with his dad and the implication that he doesnt was a rather bold and insulting assumption. He was freaking out because he is 19 months old and was sick of car shopping. As a last ditch effort, she summoned the used car sales manager. I told him exactly what I wanted. He threw out a couple options and I told him no. He was very nice and said they just didnt have what we were looking for. He knew we wanted to leave and knew we were being held hostage. Bottom line: All Autofair Hyundai did was piss me off and confirm to me that I will never step foot on their property again. Do NOT show potential customers cars that dont come anywhere near to meeting their needs. Especially when they had to come shopping with their young toddler! You wasted our time, you wasted your time. Now stop calling me because we bought a 2012 loaded Honda Pilot with 10k miles down at your Autofair Honda dealership (yes, I realize the ownership is the same). They didnt once try to force me into a car outside of my specifications. They werent perfect, but certainly didnt try to convince me I wanted cloth seats and 113,000 miles.

Not AboutmeAboutme

Aug 28, 2013

I have purchased many vehicles in my day both new and used,and have never been treated as well as I have been at Autofair Hyundai. For years I have purchased my vehicles at autoserve in Tilton and Bob Mariano in concord,and though I have always been treated fair at Marianos I can not say the same about autoserve being treated so poorly once at autoserve that I told the salesman that I was going to buy a car that day but not from him, and to go get me someone who cares about more than just his ccommission.At Autofair Hyundai it was a compleatly different experience all together.I was fortunate to work with Adam Roz who not only knew his product but knew how to treat people as well.He took the time to get to know myself and my family,and what our wants and needs were before he even thought about which vehicles to show us and definetly never tried to base the selection on which vehicle would pay him the most if he sold it.The management and finance team's service was equally magnificent!!!! In fact I have bought several ?vehicles from Autofair now both new and preowned.They stand behind both their product and customers never sacrificing their integrity just to sell a car.I have recommended them to many friends and family whom have also purchased from them and gotten the same fantastic service and will continue to do so.

amela1709

Aug 25, 2013

Best experience i ever have in buying a new car. if you look for buying then go to see Mike Leto best and friendliest sales man you will ever have .

ehayes

Aug 23, 2013

I had a great experience purchasing my new Hyundai Elantra. I was able to get the color, interior and exterior, that I was looking for. I had a wonderful Product Specialist, Brian Jones, who helped me through the whole buying process. My thanks to Brian for his assistance and to Patrick Escabi, the Finance Manager, for his as well. I found both gentlemen to be courteous and pleasant and they made the entire process as easy a transaction as possible. I would highly recommend the staff at AutoFair Hyundai to other buyers.

screwedbyautofair

Jun 29, 2013

went in to buy a car, made the deal with salesman david white, there were some issues that needed to be addressed with the car, the salesman said everything would be taken care of upon sale, i signed papers and shook hands on his word which turned out to be worthless. i went to autofair ford to get the things he said they would take care of done, they wanted to charge me for what is supposed to be done. i went back to find him, got someone who introduced himself as a sales manager. david white came in after and lied about what he promised me. the dealership sales manager would not do anything for me. the salesman is a sleazeball, ive emailed the dealership about him a few times and have got no response. i have taken this to the bbb, you can see the stuff i filed on them on the bbb site. im now posting on every site i find on the internet and i will be parking the car across the street from the dealer till they fix their bad business

JJDuss

Jun 27, 2013

Do not buy from Autofair Hyundai or have any service work done here. This wasn't a good experience. ( Period ! )I rencently had some some service work done here and I would not go back !

johnsdia

May 12, 2013

This is in regards to the dealer Bill Utrera .It has been 10 years since I have bought a new or somewhat new used car. I had come in on May 10 2013 took look around an maybe purchase a car for my youngest daughter. I appreciate the time Bill spent with my daughter and myself, which helped us in making the decision to purchase this great little car. My daughter loves the car and enjoyed how Bill treated the both of us with a personality that matched well with ours. My daughter was also impressed with his honesty and knowledge on all levels. He paid close attention to what are needs my daughters and we are very satisfied customers.So got along so good I spoke to Bill later that night about me coming back to trade in my car for an newer car, this was all taken care of the very next day on May 11th. Returned and with Bill's help purchased a brand new Hyundai Accent,, sooo, Happy. Thank YouBill

Happycustomer712

May 4, 2013

Auto Fair Hyundai was not our first choice to do business with. My wife and I have purchased a Sonata before at Salem Ford/Hyundai and for the most part were moderately pleased. But no more. I refuse to business anywhere else than AutoFair Hyundai in Manchester, NH. Jason is fantastic at his job and works hard for the customer. The environment at AutoFair is relaxed and honest. I didn't feel pressured at any point in the sales process. Even when I denied an initial offer and left the dealership to continue shopping around for better deals. AutoFair relies on their patient attitude and solid service to win over buyers. Some notes on my specific experience:Jason was fantastic with my young children and made a usually stressful experience for little ones about as fun as it could be. John was fair in his negotiations and gave ground in a reasonable way without letting the situation become uncomfortable. Sticker price of their new cars IS higher than average MSRP and other inflated sticker prices at other dealerships. The inflation is explained by noting some decorative and functional additions including pin-striping and a NEW ENGLAND package that covers interior fabrics for 7 years and other coatings and treatments meant to help with harsh New England winters. I found these inclusions to be unworthy of their asking price and negotiated with an available duplicate car offered at another dealer without such inclusions.Again, AutoFair was more than happy to negotiate.My wife and I are thorough when researching a fair price and are tough negotiators. We have had many instances where car dealers become offended at low-ball offers and the obvious sense that their price is being actively compared and counter offered against another dealers price. This was not the case with Jason, John and the rest of the AutoFair family. They continued to work through the challenges we proposed and found a way for us to feel comfortable with our issues.As a quick note. Every dealer adjusts it's sticker price in one way or another. It should not be a reason for you walk away from the car you want. It's the nature of the beast. It is YOUR job as a consumer to wade through the numbers and decide what is legit, what is not and negotiate yourself to a comfortable position. If you expect some funny business with sticker price and don't hold yourself limited to quick, uneducated decisions you can get a fair price for your vehicle. And there is no better proof of that fact than at AutoFair Hyundai in Manchester, NH.I WILL be recommending this dealer to everyone I know.

Worn down

Apr 21, 2013

They don't come down on the price of the car, just the term of loan increases so you think you got a good deal!

tduell2013

Apr 17, 2013

I would highly recommend Doug Johnson and AutoFair Hyundai to anyone who is looking for a new car. I am a very satisfied recent Hyundai Sonata repeat customer of Doug's and of AutoFair. He treats customers with respect and takes the time to reach a good decision on a car purchase or lease. He follows up well after the sale/lease to make sure one is happy and satisfied with the car. In addition, when the car needs service, he ensures that I can get in quickly and he takes a real interest in customer satisfaction. I highly recommend Doug! He truly is a Salesman with a Heart!

JHHJ

Apr 14, 2013

Excellent experience, smooth transaction and NO hassle. Had gone to another Hyundai dealer and had an absolutely horrible customer experience. I was very upset and not looking forward to trying another dealership and dealing with more "salesmen" yet the experience at Autofair completely changed my mind. From the moment I called Autofair to enquire about used car availability Taylor was extremely helpful. Jonathan had excellent knowledge and was able to guide me to exactly what I was looking for and Autofair offered the very best price!! No games and great service!! Car was clean and well taken care of by dealership....not at all what we had experienced before with another "Certified Hyundai dealer". If you are looking for a no hassle, great car buying experience with sales person's who knowledgable, willing to help you and work with you and offer the very best selection and certified Hyundai's then go here!

IMagen87

Apr 9, 2013

After a long day of car shopping, I stopped in to the Hyundai dealership and was immediately greeted by Doug. I let him know the very brief version of what I thought I wanted and what I currently drove and the reason I was looking for a new car. He listened and then suggested the Sonata for me but I had come in thinking the Elantra was what I wanted to test drive. He listened to me and asked if I wanted to drive them both and I said sure. Within minuets he had both cars parked side by side ready for a test drive. In the end the Sonata was definitely the better car for me. We didn't waste any time on this visit, he had me test driving the car within 7 minuets of walking in the door and that's exactly what I was looking for. I thought his straightforward and easy going personality was refreshing compared to the people I had worked with at the other dealerships.

espopm

Apr 5, 2013

Great Service - A no hassle process and fast. No BS here. We went in to just look but the service was so great that we ended up buying. All questions answered and no presssure. Did I say no pressure. A great experience. Thanks Doug.

NHGUY

Mar 22, 2013

I recently purchased a new car from AutoFair Hyundai and dealt with Doug Johnson & Michael Daily... I went back to the dealership for a second purchase after having dealt originally with Michael Daily on my first car I purchased from AutoFair Hyundai ... Michael Daily wasn't available on a day in which I wanted to come in and look at the car in which I ended up buying... Michael ended up referring me to Doug who helped me out a great deal with the purchase of my new car... Doug was great to work with in providing a positive experience without any B.S... As many people know that there can that B.S perception that can be labeled on many car salesman these days... Doug was nothing but great and upfront throughout the whole sales process... My main goal was to lower my current monthly payment and get into a good reliable car... I can honestly say that I achieved both and I'm very happy to have worked with Doug getting me into my new car... I would strongly recommend referring any of my friends or family to Doug in working out a deal for a new car... Thank You Doug!-Brad-

mfmoody

Mar 5, 2013

I had a great experience when I bough my 2011 Hyundai Sonata from AutoFair Hyundai in Manchester. I worked with Doug Johnson and Taylor Shafer, Taylor helped set up my appointment time with Dough and was very prompt in reaching out to me when i contacted the dealership. Doug was a pleasure to work with as well, was easy to talk to and made the process much less painful than I thought it would be. He got to know me first and find out what I was looking for, then we go down to what I could afford, what features I wanted and what they had that would best fit my preferences. Dough asked the right questions and was very realistic when planning out what kind of options I had and never tried to up sell me into something I didn't want or couldn't afford. Everything went so smoothly that I was leaving the parking lot a couple of hours later with my new car! I also have to give credit to Phil Dumais who handled all the paperwork with me, I was actually in a bit of a rush to make it to work and he helped get me through the paperwork quickly and easily. I cant thank the group over at AutoFair Hyundai enough for how they helped me. My family have all purchased vehicles here and I will continue to recommend them to anyone looking for a vehicle, Hyundai's have come a long way everyone, check them out!

Mark LaMARCHE

Mar 3, 2013

the wife and i are very happy with our sales experience also our service after the fact andy does a great job making sure all my questions are answered and problems are correctly cared for i would deffanetly buy another from him with no secound thought . Thank you for the care .

JustinMichelle

Feb 5, 2013

We bought a company car from Autofair and worked with Drew and Doug. When looking for the right car we found a Subaru that was a perfect fit, minus one thing, I didn't know how to drive a manual shift car. Doug said he would personally teach me how to drive the car if it was the one we decided to buy.Long story short, we bought the car and after about a month of going back and forth with Doug trying to schedule a time when we could go for an hour and have him teach me the basics of driving a manual, we finally met up. Doug was very kind and professional and PATIENT with me! He is a wonderful salesman and teacher and I would recommend him in a heartbeat to anyone!Michelle

amy48

Jan 25, 2013

I went into Autofair Hyundai with an open mind looking at new Sonatas, as it was not my first choice of car. Adrian greeted me, sat me down and listened to what I wanted. I am 20 and came in alone and he treated me with respect and did not judge my budget based on age (as other dealers have). After he took down everything I wanted in my new car he pulled one up and I drove it. I wasn't amazed but it was a solid car. Adrian and I never talked price, he wanted to wait for my mother to be here to assure her of the purchase(smart). He was very knowledgable, and helpful. Although I chose to not buy Hyundai, I would reccomend him to anyone!

DebbieBobetsky

Jan 3, 2013

I've been working with Doug for years now and trust him to get me the best deal. Have loved all my Hyundai's. They just keep getting better and better, which is why I continue to upgrade.

greg2847

Jan 1, 2013

I hate car shopping, but Doug made it very painless. There was no pressure, no hard sales. Both my wife and I found going to Autofair was a very good experience. We had looked at over 10 dealerships, so we knew what we wanted. We traveled from North Berwick Maine to Manchester it was well worth the trip. Even the Finance guy Phil Dumais was willing to deal on the extra services we wanted for the car(Extended Maint agreement, etc). Overall I think we chose the right dealership.

Donnapm

Dec 21, 2012

This was the first time we dealt with Autofair Hyundai. They were very professional and a pleasure to deal with. Doug was very helpful in getting us into the vehicle that we wanted

dirtyelmo

Dec 4, 2012

I was immediately greeted by Johnathan upon arrival. He showed me their inventory, and I took the used 2010 Mazda 6 they had on the lot for a spin. My entire experience was incredibly easy and allowed me to relax compared to some other car shopping experiences I have had. I got a great deal on the Mazda. The whole team was respectful and polite, and I left in my new car that same night. I could not be more satisfied.

Sburns225

Dec 1, 2012

Doug was fantastic! He patiently worked with me to find a car that worked for me! I went to 6 other dealerships before I found Doug - start here, save yourself the time and headache!

Meghan Austin

Nov 23, 2012

It was a very good experience. Doug was super friendly and was very helpful. Thank you Doug and Hyundai for makings my experience one to remember!!

mdscnh

Nov 21, 2012

Friendly, informative, flexible, and did what needed to get done to make a deal that benefited both of us. Thank you for another great experience of purchasing a vehicle, a rarity nowadays.

Carrie and Nathan Kelly

Nov 5, 2012

Doug is awesome to deal with! This is our second car from him and AutoFair. He went the extra mile for us and even entertained our 5 year old.

MarkBiggar

Nov 4, 2012

Absolutely wonderful visit, Doug gave me a phenomenal deal and helped me with my first car purchase, From this point forward i will always purchase my cars from autofair and Doug! Its great to know there are great, honest, and kind car salesmen still out there!

pmespo4216

Nov 2, 2012

Buying a car has never been easier. We went to only look and compare vehicles but with the excellent customer service and friendliness by Doug Johnson, we drove away with a new car. To start, Doug was extremely knowledgeable. Doug was able to answer all of our questions and even went and introduced us to another salesman who had recently bought the same model vehicle we were looking at to answer any of our questions. Doug was respectful and polite and understood our time constraints. I needed to pick my son up and they went the extra mile in letting me take the vehicle to pick him up and come back to finish the paper work. Outstanding customer service!!! Working with Doug, the finance manager was painless. This was the 11th car I have bought in my life time and the best experience by far. No BS in price, no pressure to buy at anytime and no up selling! Doug took the time to go over all the details of the vehicle and the electronics. He took the time to listen to us and our needs. A true professional. Thanks Doug and everyone at AutoFair Hyundia.

Bouchard

Nov 1, 2012

Like the experience so much after we traded my 2007 Honda accord for a 2013 sonata we traded my wife Nissan altima for one two Matt gain two customer for life and uphill explain every wonderful will be back in the future

vverrall

Oct 28, 2012

I was dreading having to go to a dealership and have to haggle out a deal on a car. I went to 4 dealerships in Nashua and my experince at those were solidifying that dread. The first one, the salesman didnt know anything ( let me go find out), the next, I found was more interested in another customer ( I felt ignored), next was too pricey no incentives or deals for type of car and last the dealership was disgusting (things unfinished & broken, didnt look professional)and the salesman look unkept and dirty. Then I went to Autofair Hyundai, Manchester. The place was clean, nicely appointed professional. It had a great selection of cars. The salesman Matt Gelinas was very polite, knew his business and could talk at length about any of the cars I was interested in. If he had to step away, he had someone stay with me to help me until he got back so I never felt ignored. When it came to pricing he was confident that he could put me in the car I wanted and he was right, I was very pleased with the pricing and I could choose the best pricing options for me. Even after the sale he has followed up on service appointments and various questions that came up. For the first time in 34 years I didnt come away from a new car purchase feeling taken. I will definitely come back to Autofair Hyundai and will be recommending it to everyone I know.

camelon02

Oct 23, 2012

This is my second purchase at AutoFair in the past year. The level of service provided to me continues to be outstanding. When I purchased my Sonata in 2011, Matt would follow up on a good basis to see how the car was going, remind me of upcoming service, and just to stay in touch. I have never had that type of experience. That is one of the many reasons I decided to try to get a 2013 Veloster Turbo through AutoFair. I could have gone to other states to get one sooner. I could have probably saved a few dollars. But in the end, it was about the great service and quality salesmanship of Matt Gelinas and the team at AutoFair Hyundai that I went in to get my Veloster Turbo. I was on their list for months as it was a vehicle that interested me. Matt reached out the second he saw it was in transit. We took care of everything in advance so that the day it arrived I was able to take it home. The post sale support remains great and I am always comfortable and able to reach out to Matt anytime for any questions. I am appreciative of the team at AutoFair for their service. I look forward to referring my friends and family to Matt in the future. I have dealt with numerous dealerships in the past. While none of them were "terrible" and most of them were "acceptable", none of them were as outstanding as Matt/Professor Hyundai and the entire family at AutoFair Hyundai.

gini.gallant

Oct 22, 2012

Matt was a pleasure to work with.he was courteous and professional. He made sure I was getting the best deal I could get. I would absolutely refer him to others and will always be a repeat customer.

IAMDAN92

Oct 22, 2012

Could'nt at all be more pleased with not only the quality of service i recieved from Matt and Adam, but i was amazed at how much they cared after the sale! They are the most easy going, friendly, knowledge able guys around! They are so personable, no question is a stupid question! They know exactly what they are doing and will work extremly hard to be able to get you what you and/or need. These two fine young men are the epitomy of friendly, no pressure sales. I will always be going to back to see them at Hyundai for ALL of my car needs! They have the skill set to make every customer they meet a customer for life.

SpartanG087

Sep 30, 2012

Buying a car. It's a daunting task that so many of us put ourselves through to purchase a vehicle that will most likely be our main form of transportation. For many, the experience of buying a car is met with the usual comments of distaste or hate, followed quickly by the feeling of reluctance. It all starts when we arrive at a dealership and are immediately surrounded by sales reps, like we are a walking meal enclosed around a pack of wolves. And like prey, we are either stalked like a wounded animal or are quickly pounced on, hammered with questions like the common: "What kind of car are you looking for?". After the initial stage of buying a car has commenced, we then go through the grueling process of asking the sales rep questions (to which we hope they are truthful) about the car we are interested in, without revealing too much information that they could use against us. Then, we put ourselves into our financing options (unless we buy the car outright) which is met with another type of sales. Extended warranties, GAP insurance, road side assistance, etc. All and all expect to be at the dealership for hours, which the whole time you feel like your being taken advantage of. It's a rough game of back and forth and unfortunately, they have home field advantage. While the experience I outlined above might be exaggerated for some, this is the customary stereotype that many of us think of when we think about buying a car. For myself however, this was not the case. Doug was referred to me by a close relative of mine and my experience with buying a car was nothing even remotely like the typical experience. Let me tell you why Doug Johnson is a salesman with a heart...I arrived at AutoFair Hyundia and was greeted by a gentleman who ask if I needed help. I mentioned I was there to see Doug and I was showed to his desk. Doug introduced himself and shook my hand. We sat down at his desk in which we exchanged in some pleasantries before we got down to business. I told him roughly what I was looking for, but mentioned a specific car I had researched earlier and stated I wanted to look at it. Both of us then went out to the lot and he brought me to a few other cars before going to the specific car. He wanted me to get a feel for features that I was interested in, which was great. He told me a little info about each car, but not so much that it overwhelmed me. It was a great approach on his part. Once we arrived at the car I was mainly interested in, he poured out info about it and what made this car different than others on the lot. He was extremely knowledgeable and decisive, which made me comfortable trusting him. He then asked the obvious question about test driving it. He got the keys and the plate, opened up the car and allowed me to look over the inside. It was in great shape and it was apparent that the dealership took good care of keeping it clean both in and out. After being satisfied with the interior, we then took a joy ride around the area in which I asked questions about the car. He was able to answer most of my questions and if he didn't know the answer he made that statement, but followed up with looking it up in the car info. This stood out to me only because some sales reps will manifest an answer under pressure, only to answer it incorrectly. It was humbling for him to do that.On the drive back he asked questions that genuinely showed that he was looking out for my best interest. "How does it drive? Do you feel any shaking? How do the brakes feel?" This was great because it opened the door for me to object to something I didn't like. Again, I point out that he cares more about keeping a relationship and being honest than just the sale. Luckily, the car drives great. No issues at all. We got back and he asked if I was ready to pull the trigger, but I hesitated. I had not planned on buying that day. I felt like I needed to do more research. I explained to him that I needed to look at more cars. He smiled and took the initiative. "Lets go look at more cars then!"He took me on foot to the Ford dealer and we then drove to the Honda dealer. He looked at the cars trying to find something that was in my price range and was similar to the car I test drove. Nothing really peaked my interest and I felt a tad discouraged. "Let's crunch some numbers and see if we can work out a great deal for you" Doug said calmly. And that's exactly what we did.At his desk we talked about my options, ran my credit and finally had a concrete down payment plan. He asked if he could get this deal for me, would I go for it today. I replied that I needed to speak with my wife about it as we always discuss large purchases. I also mentioned that she was working. "Could she take a break to take a look at it", Doug asked. To which I replied that she could totally take a few minutes off to discuss it. Now, there are those who would discourage my need to speak to my wife before buying a car and another salesman might have turned aggressive, speaking on how a deal like this won't last or you don't need to speak to her anyway, but Doug realized that this was important for me so it was also important to him. Again smiling he got the keys to the car and we took a drive to my wife's workplace. Doug introduced himself politely and allowed my wife to look over the car and I could see I had her approval from her constant giggling and excitement. Doug and I then left to which I said I was ready to buy. We got back to the dealer and the rest was history. I write this review to help break the stereotype that so many of us follow about car salesmen. Not all of them are aggressive, ruthless people who only care about their paycheck and commonly use bait and switch tactics. Sure, there might be those type out there, but if you are looking to buy a car I encourage you to contact Doug Johnson. I can promise that you will be completely happy with the experience and not feel pressured. Not only is Doug good at helping you buy a car, he will follow up with you a few days later to just make sure everything with the car is the way you want. Doug truly is salesman with a heart.Update: After two months, Doug again called me up. He asked how the car is holding up (absolutely perfect) and also asked how my wife was doing. Who else can claim their salesman or saleswoman called them months after the purchase to check in? I cannot stress how important it is for any person interested in buying a car to call Doug Johnson!

winget24

Sep 23, 2012

Doug is an outstanding salesperson. I was very happy that Doug worked for my needs.. He got me what I was looking for... Explained any questions I needed answered... I had more of a friendly person to work with, and not the sales pressure... I feel, Doug is an outstanding person, salesperson, and I would not assitate to work with him on a sale... I would recommend him to my family and friends 100 percent...Thank you Doug

aleksandr

Sep 15, 2012

Avoid this dealer at all costs!Our sales guy, Fozzie was a decent enough fellow, but overly eager to make a sale.The problems started with the Finance Manager Phil. He is overly pushy for add-ons like extended warranties, and then when he is rebuffed, he turns downright rude and nasty to the point of making snarky comments and tossing paperwork across the desk.I've purchased two new Hyundais through Nashua Hyundai and I'm sorry I didn't go back there for this one. I had been planning on buying a new Ford F150 within the next year--you can be certain I won't be going to Autofair Ford for it.This dealership can use some serious customer service training.

dianne.d.beaton

Sep 9, 2012

Doug...you made this process so much easier than any other car buying experience we have ever had! From the moment we walked into the showroom, you put us at ease, showed us the cars we had researched on-line and most of all very patient with our buying process. Both you and Sean were attentive with my time constraints by streamlining the paperwork process! Now that was a first for sure :)I would strongly recommend you to anyone who is looking to have a pleasant experience in the "car buying" process! Thank you so much, I love my Hyundai Tuscon!

Liz Biron

Aug 25, 2012

Doug and Sean were great! I came into the dealership thinking I knew what I wanted, but soon realized with Doug's help what would be the best option for me. He answered all of my questions and provided answers in a way I could understand. He was sensitive to my budget and helped me get into the best car for my money--which included a few features I thought were beyond my price range! His approach to car sales is unlike any salesperson I have encountered and helps alleviate some of the stress of buying a car. He is kind, warm-hearted, jovial and is focused solely on the customer's satisfaction. Not only did he walk me through the whole process of buying the car, he also called my insurance agency and helped set me up with insurance before leaving so I could enjoy my new vehicle after leaving the lot thereby alleviating another stressor. All in all buying a car from Doug was the best option for me and I am glad I did it! Give him a call, you won't regret it.

bnb4evr

Aug 8, 2012

Ok so i changed my review from horrible to great...had a really bad start but with the help of drew hill, and dale cybulski, and of course rob stence whom my mother and i have recently bought cars from and will be buying cars from again problem was solved i was completelty satisfied..great job guys thanx...

msuttiesorensen

Jul 25, 2012

Doug has now sold us two vehicles. He is honest, patient, and above all, truly caring. Not only did he spend over six hours with us, sorting out our options, but he continued to serve us by remaining in touch over the next few weeks to ensure our continued satisfaction with our purchase.Doug was sensitive to our difficult financial situation, to the extent that he put me in touch with his personal contacts to help in my job hunt. He negotiated a price that fit our budget and never pushed us toward something out of our price range.Doug is the ideal salesman, someone that was a pleasure to work with. We never felt pressured or uncomfortable. I have little patience for jerks with an agenda, and would never recommend a friend to a person I felt was unworthy of my endorsement, but I will wholeheartedly recommend Doug to anyone and everyone!

Chris_Wall

Jul 20, 2012

I got in contact with Doug after I had an awful experience over at the Honda dealership. Doug was the complete opposite of how they were over there. He wasn't pushy or trying to get me to by anything I wasn't interested in. We had a certain budget to stay in and he made sure to only recommend cars in that budget. He was great to work with and just made it an overall stress free and easy choice to get a car through him and know I was going to be good to go. I would recommend Doug for anyone looking to get a new car.

wilsonthomas

Jun 29, 2012

Doug was straight forward, friendly and no preassure. He was willing to work with us 'where we were at' on each of the two visits. We purchased the car on the second visit. I highly recommend Doug based upon our experience.

sreneetrevino

Jun 27, 2012

Is a great man. Very helpful and caring. He went above and beyond to help me and my mother. I can truly say that I will be coming back for future service with Doug. I will handsdown refer him to people. Amazing customer service

Raymorf

Jun 16, 2012

If you have a trade-in they will spend a lot of time telling you all the money they will have to spend to repair all the problems with your trade-in, even if it has no problems. They they will make you a low ball offer and when you walk out they will call you and up their offer.

alinemakris

Jun 16, 2012

Doug Johnson was a pleasure to work with. He was very honest, helpful and patient. I would highly recommend him to anyone that is looking to purchase a vehicle.

madlog45

Jun 15, 2012

This was our 2nd visit to Autofair and our 2nd time going to Doug! He is the best they have!!! We will definitely be back to see him

egladina

Jun 7, 2012

My husband and I were in New Hampshire on business from Rhode Island and we broke down on a Sunday. We looked online for the closest Hyundai dealer and found Autofair. We called figuring they would be closed and Evan answered the phone in service and assisted us from there. He called roadside assistance for us, got us towed got our car in and figured out what happened. The alternator needed to be replaced due to an oil leak and unfortunately they had to order the part. Autofair put our part on an emergencey order, drove us to the New hampshire airport and assisted us getting a rental car so we could get to our hotel. Evan kept us updated throughout the whole process and got us back on the road by tuesday afternoon, this was no problem since we were in New Hampshire until tuesday anyhow. In 30 years of driving I have never dealt with such a courteous car dealer that actually has concern for their customers needs and time. Evan was professional, kind, polite and a role model of how anyone serving customers should treat people. Thank you so much Evan and Autofair Hyundai for helping us out when we were in need. We will be coming from out of state to purchase our next Hyundai from Autofair just because of how polite everyone is, We wish we could do our service with you. Unfortunately you're too far away. Thanks Again!! Danielle and Ed

sassa

May 31, 2012

From the moment Doug greeted me at the dealership he made my car shopping a pleasant, stress free experience. He was very patient as I drove the different models and provided unbiased, factual information on each one. He asked multiple questions and, more importantly, listened to my answers. This is the 4th car I have purchased from Autofair and Doug made it the best experence of all. Thank you, Doug!

Bobby M64

May 27, 2012

When my wife was looking for a car last December, we researched Dealer Rater and I came upon Doug's reviews. At the time I was skeptical of any dealerships based on my past experiences. But, when I saw some of the feedback that Doug received it seemed too good to be true. So, I remember that day we called Doug on the phone and spoke with him and he told us to come in and talk with him. Again, from past experience I walked in there with my boxing gloves on and a hockey mask ready to defend myself. But, it turned out to be the most pleasant experience we've ever had when buying a car. This is something I did not think I would ever experience walking into a dealership. My wife is Heidi M, so you could read her comments and that would give you a great picture of what this man is all about. The reason that I'm also writing a review is because we just purchased a 2nd Hyundai Tucson today. Once again, he made this buying experience just as easy and stress free as he did for my wife. Thanks again Doug for everything and most of all thank you for your friendship. I would not hesitate to recommend Doug to anyone I know who is interested in purchasing a new car.

Heidi M.

May 27, 2012

I have always dreaded buying a new vehicle, not because I was afraid of the financial commitment, but because I was afraid of the entire sales process. As a woman going into a car dealership to purchase a car, I was always given the "what color car would you like, sweetie?" treatment instead of being treated with the respect that a customer should receive. I would walk out of the dealership feeling like I had been in a fight and was treated disrespectfully. That is, until I met Doug Johnson, the "Salesman with a Heart". From the moment I walked into the dealership, I was treated with nothing but respect and kindness. Within minutes, it felt like Doug and I had been friends for years instead of having met just that day. He actually LISTENED to me and made sure he got me the vehicle I wanted and the deal that I wanted. I couldn't be more pleased with my Tucson and the service that I received from Doug and the rest of the staff. It's taken me about 5 months to write this review, but I'm almost glad that I waited because I see the service that Doug provides even after the sale. He is there to answer any questions for you, no matter how many (!!!) and will even set up service appointments for his customers. How nice and unexpected is that? Due to my satisfaction with my vehicle purchase, my husband also purchased a new vehicle from Doug! We will NEVER buy a vehicle from anyone else again. Thanks again for everything, Doug. You are truly a "Salesman with a Heart"!

cdionne225

May 5, 2012

After having a not so pleasant experience with an arrogant "salesman", who just wanted to push a car I had no interest in on me, I was pointed in the direction of Doug Johnson, THANK FRIGGEN GOD, If it wasn't for him I would not have even considered even shopping at Autofair Hyundai. Admittedly I wasn't the easiest customer to work with due to my personal situation, but Doug really pulled through for me and got me something I really like for a really good price.He is a friendly upfront guy who did everything in his power to make me happy and he did. Autofair you have an awesome employee in Doug, hope you realize that.

chasjoy

May 4, 2012

We love our new Sonata. Adam was well informed and helped us to look at a variety of cars --- new and one used with very low mileage. We had a little confusion with the trade-in value of our previous car, but were able to quickly work that out. Thanks for a positive experience Adam.

Beauvais

May 2, 2012

I went to buy a new Hyundai Sonata. Doug was my salesman and from the very start I had faith and trust in him to find me the best deal. Unfortunately they could not find me a 2012 with the options I wanted but did find me a 2011 which I love and saved me money as well. I was misquoted an interest rate and Doug fought for me to get payment I was promised. I would recommend Doug and Hyundai to any one interested in purchasing a new car. I have bought several new cars and this was the most stress free and pleasurable experiences I have had. Thank you Doug

shawnaleedimick

Apr 26, 2012

Doug is very pleasant to work with, he makes sure his customers are well taken care of. He will do anything for his customers. Doug is just a great person all around. I look forward to working with him in the future.

ldimick

Apr 23, 2012

What a great experience! Not only was this the least "painful" visit I made to purchase a car, it was the best. Doug knows his vehicle line well and willing to share that knowledge.Doug proceeded to find the exact vehicle I wanted from the extensive list of options I wanted but more importantly did not want in the car/SUV.I felt comfortable and at ease.He even programmed my bluetooth in the car.Great Job Doug!

Joe & Lin

Apr 20, 2012

This was actually the first time we worked with Doug and all we can say is "what a terrific experience it was". When we explained our situation, Doug immediately understood and got us exactly what we needed !! And more...He got us into a 2012 incredible Hyundai Tucson GLS that turned out to be much more than we expected!! Thanks Doug, we know that this is the beginning of a long friendship !

spaulds83

Apr 10, 2012

I hate buying cars.most of the time you are greeted by some slimy salesperson with dollar signs in their eyes. My recent experience at Hyundai Autofair was completely different.Doug "the salesman with a heart" is just that. I didn't feel any pressure to buy and felt like i could walk out of there at any time.Anyway he got me into the car i wanted, no hassle. Doug is the MAN!!!!! And as long as he is selling cars i'm buying from him. PERIOD!

MICHELLE3852

Apr 9, 2012

We first met doug after I had been in an accident that totalled my car, and every other dealership told us there was no way we would be approved for anything. My husband or I went into autofair hyundai with me on the verge of tears, then we met doug. Doug promised me He would get us into something before we left, and he did. After that I decided I would never go see anyone else. Last week Doug called my husband and told us we should come down because he thought he might be able to get us a good deal. Sure enough, we left the lot today with a car that I wanted more than the first one we got. Doug is amazing and I would HIGHLY reccomend anyone who is looking for a car to go see him first and last he is the BEST and you will never find a car salesman who cares or works as hard as Doug!!! Thank you so much for everything you've done for us over the years Doug...you are AMAZING!!

Ouepaul

Apr 5, 2012

I didn't find the vehicle that I was looking for at this location, however, they were very eager to help me find a vehicle. There was no pressure and I felt that they were working hard to earn my business. They have a huge inventory of vehicles and I was surprised that I couldn't find what I was looking for. The only negative that I would have to say is the amount of phone calls I received in the days following my visit. I must've received 10 phone calls in 2 days.Other than that I would recommend this location.

aeturn

Apr 4, 2012

Summary: I wouldn't walk on this lot ever again. Read on for why.I knew what kind of car I wanted: 2012 Elantra Limited w/tech package in indigo night. I called the lot, asked if they had any Limited on the lot, and the reply was yes, we have several. I drove 80 miles out of my way (I was coming from another dealership in Mass that decided to play games after I got there and was headed home. I live in Maine.) When we got there, we were told that Hyundai doesn't make them in indigo night and they didn't have any Elantra Limited with a tech package on the lot. Strike one. I understand some dealerships have to lie through their teeth to get people on the lot, and we found another) From there, I told the sales manager that I had tried other lots, had been getting games and wasn't going to play any. I had a check in my pocket, a trade in that I wanted at least$6k for (retail was running $12k for the condition it was in, I did my homework) and we sit down. After agreeing to a dealer trade we started talking numbers.Immediatly he starts writing things down that I am required to pay for. Pin striping, gold premium membership, maintenance program...one, I didn't want pin striping on my new car. After seeing it on another car, it looked retarded. Two, I live almost an hour away and am about to transfer to another duty station. I tried a couple of times to interject that if this car was being brought in from another dealer, I didn't want any of this extra crap and he attempted to talk over me. Finally, already not happy with driving out of my way on a lie, being talked over, being forced to pay for something I didn't want, I walked out. On my trip home, I received a phone call from Somersworth Hyundai. Read my review of them on here. Let's just say, after dealing with Somersworth, I now have an indigo night (but they don't make those do they?) Elantra Limited with tech package and I paid a fair price and received a fair amount on my trade in. Would I ever consider walking on Autofair in Manchester again? Not a chance.

davewin

Apr 3, 2012

My overall experience with Adam Donovan was very positive. His demeanor and willingness to please was excellent. We tests drove four cars in two consecutive days. He answered a myriad of questions intelligently and was very well versed on their brand. When he wasn't sure he went the extra mile to get the proper answer. I heartily recommend working with Adam, for a refreshing, not overly pushy or aggressive working relationship.

JGodek

Feb 29, 2012

A coworker of mine recommended that I speak to Doug when I was looking to purchase a new car. All I can say is that I am glad I took her advice. Doug was very friendly and did a great job making sure I was getting the experience that I wanted in buying a new car. While everyone understands that the car business is a sales business, Doug tries to develop a relationship with those he works with, something that is generally lacking in the auto sales industry. If given the opportunity, I wouldn't hesitate at all to recommend Doug and Autofair Hyundai to anyone who asked. It was a great experience overall and I got my new car at the price I wanted. I couldn't ask for anything more.

purlpepatta

Feb 24, 2012

A good friend recommended this dealership and salesman Doug Johnson. Doug asked a lot of questions about what we needed and what options we wanted. He showed us several models. We care for my elderly parents and needed a vehicle that was not only comfortable for us but able to transport them and my moms wheelchair. Doug spent a lot of time with us making sure these needs would be met. Everyone at the dealership was very friendly. Doug also took the time after we purchased the vehicle to set up my phone with the bluetooth and go over all the options and answer any questions we had. We would definitely recommend this dealership and Doug Johnson to our friends.

DisgruntledBuyerNH

Jan 30, 2012

MY LETTER TO THE CUSTOMER CARE REP THE DAY AFTER MY VISIT:Michelle,Honestly had I had a little bit less of a worse time at your dealership I probably wouldn't be writing this email, but your sales rep sure did go above and beyond my normal expectations of how pushy and dodgy a car salesman could be.I first had a base model Veloster waved in front of my face, to only find out that the only one you had on your lot was sold. I then, to test my fit in the car, took a higher packaged model out for a test drive. I loved the car but I couldn't even begin to start piecing together a deal because of how hard your rep was shoving the car down my throat. I feel my trade was undervalued, your markup was far too high (not to mention the "value adding" package that I couldn't opt out of), and the whole process was more of your reps/manager churning out a generic sale than me having a buying experience. When I got up to leave I was badgered out the door and then realized my keys had not been returned to me promptly. After the keys had been returned I began searching for my car which was parked out of sight in a different part of the parking lot than I had parked it.I then, against my best interest went to Auto Fair Honda, to search for a civic coupe. I was greeted there by a down to earth and approachable sales rep by the name of Ron. He was very accommodating and worked starting below sticker to get us the best price possible. It turned out that we couldn't work a price that worked for both parties so again due to too much markup, too little for my trade, and pushy management I left.TAKE NOTES ON THIS PART: at 4:45pm on a SUNDAY I arrived at Peter's Honda of Nashua and walked in the door asking for a Civic Coupe LX in Charcoal Gray. I was greeted promptly, asked why I looked so beaten up, and then they TOOK CARE OF ME! They took YOUR PRICE and got me financing that was $45/mo better than any offer I had seen that day. Four sales people and a manager stayed after hours to close the purchase and I drove home in exactly the car I knew I wanted. So I thank you for making it very easy for me to spring for a purchase at Peter's and I'm sure they thank you too for making them look so good. Never again will I consider purchasing an automobile from you or your partners because of this horrid show of service. Your diction in your email is blasphemy as I did not receive ANY of the things you bragged about in that opening paragraph.

2red4u

Dec 3, 2011

This is the 3rd car I purchased from Doug Johnson/Autofair Hyundai. Each time Doug worked hard to get the vehicle to the price I needed with out making me feel like I had to spend more or change to a lesser vehicle then I wanted. This last vehicle was a 2011 SantaFe Limited. I never thought I would have a loaded vehicle like this. Doug even put in a remote car starter (monthly deal offer). Thank you Doug for making the car buyer experience a truely great one.

lizard7755

Oct 25, 2011

Doug is a wonderful person to work with, helped me find the best car, for the best price! Would recomend to anyone!!! Would do business again

flwrgrl

Oct 3, 2011

Doug was amazing! As his card indicates, he is an "advisor" and I cannot say enough about what a great advisor/person/saleman he turned out to be! If you are looking for a personable, friendly and extremely knowlegeable person to assist you in your next vehicle purchase, look no further than Doug Johnson! He got us into the car we wanted, within our price range and made us feel confident about the vehicle, the dealership and himself - In an age where it is difficult to get quality customer service, Doug prides himself on it and it shows! We not only have a beautiful new car, we have made a great friend in Doug! Thank you so much!

nrunci4

Sep 23, 2011

I had come to see Doug earlier this year to talk to him about purchasing a new car. I didn't have enough money to make any real financial decisions at that time, so he said to me, "Come back at the end of summer and I will make it happen for you!". He absolutely meant what he said. Two weeks ago I leased a 2012 vehicle all with the help and constant friendliness and love from Doug. He made this experience extremely stress free, even when I would overthink every detail. He honestly made this one of the easiest financial experiences I have ever had to deal with. I wouldn't go to any other dealer because Doug is truly a part of my family and I can honestly say that he is the salesman with a heart. A BIG heart! You can tell that he loves his customers, and you can tell that they love him. It's nice to know that you can just stop by with a coffee and sit down with him and chat about what is going on with your life, all because you feel that he truly cares. He is the best car salesman to work with in the industry! Wherever he may go after his days at this company, I will absolutely follow him. Gotta love Big D! He's the best!

Ken528

Sep 11, 2011

Doug is a great person to deal with and has remained a friend. He sometimes calls us just to say "Hello, how you doing". I like the page he does monthly and sends to his customers. I hav bought about a dozen new vehicles over the years, after which I was just a salesperson's "commission". Not so with Doug. He is truly a "Salesman with a heart".Miguel came from the Ford dealer and I remember he was always very pleasant to work with. I am glad he came over to Hyundai. He is very caring to customers needs.

storybook123

Sep 8, 2011

I have bought a few cars in my young life, and before I met Matthew Gelinas aka Professor Hyundai, I purchased a Truck from auto fair under the old ownership. The sales guy at the time, who I don't remember his name did the typical sales maneuver and pressured me into buy a car I really like, and played off my emotions as a young person buy his first car alone, which in turn was something that was out of my price range. I in later found out that I paid a too much for my truck that I bought. Which would piss any one off and at my young age, I was naive and learned from my mistake but also put a very bad taste in my mouth when I spoke of my experience with autofair. I bought another car at a different dealership, but after 6 months I didn't like, so once again I was shopping for another car. I was comparing a car I wanted at another dealership, and I wanted to test drive a similar car which autofair only had in the area. When I walked into autofair, I met Matthew, and I actually told him my story as I have told you now. Matt was surprised I even walked back into this dealership because of the poor customer services and the typical sales tactics at that time. Matt is like no other sales person I have met, and he helped me find the car that suits my needs with no pressure attached, and the typical garbage that you have to deal with sales person. I was so happy with the price he was able to get me on my new car, and his customer service is above anybody, I have ever met that it blows anybody out of the water. When I hear people say that they are car shopping me immediately tell them to go see Matt, as you will not meet any person like him! Now after you buy a car how much interaction would you normally have with a sales person? The usual answer is none, but that is not the case with Matt. He encourages you to contact him, to set up any type of appointment for vehicle maintenance, inquiring about a new car, or just to talk about random stuff. I give Matthew Gelinas and 10 out of 10.

SmartBuyer27

Sep 5, 2011

My visit to Autofair Hyundai was easily the worst shopping experience of my life. This dealership is ALL about high pressure and poor value. They roll out every classic tactic one might fear from a dishonest, greedy dealership (but not, mind you, from every dealership in the areaI received great treatment elsewhere).Initially I deal with Adrian, who is very courteous and makes easy conversation while putting my information in his computer. Right away I tell him I have been to their competitor Grappone Hyundai who gave me a very good price for the car I am shopping for equipped with an automatic transmission and some nice options, but I want to see what Autofair can offer. Then the games really begin. I hand Adrian a copy of the quote from Grappone right off so he knows the ballpark he needs to play in. He says, dont even worry about it, as if he would have no trouble beating their price, and then immediately tries to switch the conversation to financing (dirty tactic number one). I insisted that I was only interested in the cash price for a car. He leaves to talk to his manager and comes back with a price that is indeed about $200 lower than Grappones quote, but for a base model manual transmission car (the manual alone means it should sell for $1200 less than the auto). Adrian tries to move as quickly as possible back to securing financing before I notice this switch. I hand him my research instead, showing invoice and approximate dealer costs, and explain that I need Autofair to match the discount that Grappone gave me, which was $575 below invoice. Adrian now just sits in silence. I know this tactic too, and I am better at it so I stay silent for longer. He finally lets out a little uhhh and goes back to his managers office.Sales Manager Jean Turgeon comes out with Adrian to take over our negotiations which are anything but that. Jean may be good at pulling the strings on his sales assistant puppets but is himself a real customer service disasterexceedingly rude and condescending right off. It seems like he has come out just to get rid of me. I try to explain the offer I have from Grappone, but as soon as I utter their name he cuts me off with an arrogant and dismissive tone: yeah Ive heard of them. I continue going over his costs and what I expect to pay, but he quickly interrupts again: wheres my profit? Wow! Like I care about his profit. I continue to be polite and reasonable, though, pointing out that Grappone has been a viable business for some 80 years and must know how to turn a profit too. If he cant match their deal, no hard feelingsIll buy from Grappone instead. Thats business, right? Jean says about Autofairs offer but thats MSRPwhy would I sell a car for less than MSRP? I actually laugh at him a little at this point. He persists Blah, blah, wheres my profit a couple more times, blah, blah... Finally, in his greatest moment of condescension yet, he offers to take $100 off if that makes you feel better. What a guy! I tell him to just put his best offer in writing and Ill shop it around. He refuses to put anything in writing! Why would I do thatyou have my word, he says. I say thats not good enough and I walk out and go straight back to Grappone and buy my car at a great price with zero pressure and sales and finance people who are truly grateful for my business.Dont bother with Autofair Hyundai! They depend on taking advantage of uninformed or hurried people instead of earning their profits. They are rude, dishonest and coercive. They practice finance-first and bait-and-switch tactics designed to fool customers into paying more. They will hardly budge from MSRP and their dealer fees are the highest around. If you go there looking for a reasonable deal they will make you feel unwelcome until you either cave in or leave. Try Grappone instead!

rebmurphy

Aug 29, 2011

Matthew Gelinas (aka Professor Hyundai) was a pleasure to work with when I recently purchased a new car. Matt took the time to get to know me and my needs, suggested cars that best met those needs, as well as steered me clear of cars that he felt wouldnt fulfill what I needed in a car. The result was me purchasing a car that I absolutely love and enjoy driving. It suits my professional and personal needs. I highly recommend Matt for your next vehicle purchase.

camelon02

Aug 29, 2011

I have had a car through AutoFair Honda in the past and had a great experience there. I decided earlier this year to go to AutoFair Hyundai to look at the new Elantra. It was cool, but I was at the time also looking at another manufacturer and did not want to make a decision. I came back a couple of weeks later for a car appraisal. It was at that point that I thought I'd never be writing this review, nor would I be returning to AutoFair Hyundai! Things got a little pushy, much more than I had expected. I went for an appraisal, not to purchase a car WHILE the appraisal was being made. I said to the dealership that I would not return to their Hyundai portion. Man, how things changed! I expressed my dissatisfaction with my prior experience. I received a phone call within five minutes from leadership in the company. I got in touch with the dealership about wanting to look again at perhaps the Elantra and the Sonata. We talked about upcoming cars, how they work with customer's credit, and other areas. It made me understand their business more and at the same time they understood me as a consumer more. When I decided that I wanted to narrow my choices down to a Sonata, a Charger, and I believe a Lancer (three unique vehicles, I know!) I got in touch again and was referred to Matt Gelinas/Professor Hyundai. Matt is the reason I am writing this review today. He was amazing from start to finish. He took notes when I went for my initial visit to go over and see the cool new BlueLink system. He knew within 15 minutes what color, style, and power of car I wanted to get. He knew what was in transit and pointed me immediately to a car that was soon to be coming in. I put a small deposit down to hold the car and approximately two weeks later I ended up leasing a 2012 Sonata SE Turbo from Matt. The two weeks leading up, there was a lot of good interaction with Matt. We discussed the car, he kept me updated on the intransit status, and since it seemed to be delayed by a few days we even looked at other options - just in case!The car arrived and Matt Facebooked, called and texted me right away. I went over and the deal was done at the payment I wanted. More important than the great pre and day of sale interaction has been the post sale interaction. I've had the car for only about 25 days. I did have a little paint chip in delivery. All taken care of! I had a stitching issue with the cloth/leather insert area (common issue, unfortunately). All taken care of! I had a nit picky thing on a part inside my door. Being taken care of now through a special order! Matt worked to have the car re-cleaned and checked out through the recon department. He has been on the phone with Hyundai on my behalf while we worked out some glitches with BlueLink. He's been everywhere all at once.As someone who is in sales management, I can really respect it when you're a customer and you feel the person you're working with is really at all places at all times. Matt has always been quick to respond and I look forward to an exciting 35 more months (maybe more if I buy out after the lease!) with my lease on the Sonata.Great car, great sales consultant...and a renewed faith in the AutoFair Hyundai brand!

VermontDriver

Aug 19, 2011

AutoFair just gets it. You need a car, they have cars. They want you to be happy and be in a great car. Gregg, Tony, and Gene are some of the best people I have ever dealt with.After visiting 7-8 dealerships over the last few weeks, AutoFair Hyundai was the best experience. They are smart, professional, and friendly. Definitely check them out!I know this isn't a car review site, but just saying:The Hyundai Elantra Touring is awesome! Fun to drive, good fuel economy (getting 33mpg mixed and still breaking it in), sharp looking wagon, super family friendly, and great value. Other vehicles I drove that the Touring bests: Focus, Altima, Cruze (eco and LS), Accord, Mazda3 (4 and 5 door), Impreza and Jetta.

dwat828

May 29, 2011

Go in there and ask for Doug. The guy is great. I bought a great car from him at an even better price. He's a straight shooter, no bs kind of salesman who doesn't try to push you into buying a car. He does a great job figuring out your needs and helping you select the right car. After making a purchase with him he makes sure that you are satisfied with your new car. I had a few very minor issues with mine and he made sure that they were cleared up the next day- he even refused to let certain guys do touch up work on the car because he only wanted the best people in the shop to work on the cars he sold. Great salesman, great guy. Go to Doug!

cbeyrent1

May 23, 2011

Ayman Hashim was extremely professional. His knowledge about the Hyundai product was very impressive. He helped us choose a car that met our needs. We would buy another car from him every time. We would recommend him to all our family and friends. I would not go to another dealership but AutoFair Hyundai. This was the best car buying experience we have ever had.

2red4u

Apr 10, 2011

Doug Johnson really came through for us again. Really made the buying process pain free. He is truely the go to guy when you need a car. He tells you like it is and wont mess around. Just a stand up guy! This is the 2nd car I purchased from him and the experiance just keeps getting better.Also since Drew Hill became GM of Autofair, he along with Doug have change the reputation of the company for the better. You can't go wrong when working with these guys. Drew's customer service Rocks to say the least. I have never been so happy with a dealer before. Thank you and keep up the good work guys. Always a pleasure working with you.

ksidles

Apr 1, 2011

My fiance and I worked with Doug Johnson who went above and beyond to help us get into the car we wanted at a price that was affordable for us. We had negative equity in the vehicle we traded in and he was able to get us into a 2011 sonata for roughly the same price we were paying for our 2008 tiburon.

cytastic

Mar 19, 2011

I walked into this dealership unsure if I would qualify for a used car, and I left it 2 hours later with a leased 2011 Elantra Limited, more than I hoped for! They were professional, courteous, friendly, and down-to-earth from the moment I stepped out of my old car, to when I left with my new car. Everyone was fantastic. Ayman Hashim handled all of my questions with ease, and guided me to the right vehicle and leasing program. Brandi Duprey walked me through the paperwork with experience, and everyone seemed like they enjoyed their work and were happy I was there (getting a new car probably helped). I would recommend this dealership to anyone in the market for a new Hyundai!

Hawkeyes81

Mar 9, 2011

Super Doug strikes again. I had such a great experience 5 months ago I decided to go back and buy another car from Doug. I went in to buy a used car mainly for commuting purposes. Most dealers you go to would sell you a used car that they would put more money in there own pockets but not here and certainly not doug. He understood my needs and without me knowing took it upon himself to show me options. What those options were was buying a used car that was in great condition and would have suited my needs or get me into a brand new sonata on a lease and save me 75 dollars a month in payments which I thought would be out of the question since they always want 3k down.(which I didn't need to do) It's not rocket science here brand new car not used and 75 less a month. I can't thank him enough for the professionalism that Doug has and his unyielding desire to truly help people to fulfill there needs and go out of his way to make it happen. My only regret is that I have 2 new cars bought thru doug in the last 5 months and don't need to buy another one for a few years. But for anyone looking for a honest salesman that truly enjoys helping others go see Doug.

agalloway

Mar 6, 2011

I LOVE Doug Johnson! I've been putting off buying a car for too long because i dreaded the process, but Doug made it so easy! He was patient, funny, honest and he gave me a great deal! He seemed to intuitively know that the car i ended up buying would be the right car for me, and he was right! I have confidence that his fantastic service will continue after the sale as well. I would recommend him and Autofair Hyundai to anyone who is in the market for a new or used car!

hezapriin

Feb 27, 2011

Doug Johnson...what a wise guy. That's actually a compliment. Doug's got a great personality and disposition with everyone he interacts with. Wither it be a customer or a co worker. When I bought my Elantra from him, he made sure that I didn't have to worry about the hassle of dealing with the switchover of insurance, calling in for a loan, ect... Not only that but all the while, through all this running back and forth to make sure I was happy with my new vehicle, he made sure I felt more than welcome at this Dealership with his quick jokes and great stories. The only downside I found was that by the time I left...my face hurt from laughing so much!! p.s. AND...he also got me a free keychain! Yay!!

SM710

Feb 22, 2011

I originally went to this dealership because my family has been buying cars from them for 6 years. I was interested in a Sonata, and wanted to trade my car in for a new one. I had gone in one night 5 weeks ago and told Ira that I had spoken to Scott and was looking for him. He said that he was not here and that he could help me. I explained that I do not have perfect credit, but was still interested in seeing if a deal could work for me. He really seemed to have no clue about cars or financing. He didn't even know anything about the packages the Sonatas come with or can be purchased with for extra money. He had me fill out an application, and valued my trade, then came back and said it wasn't going to work. No information as to why, and walked us out. I receieved phone calls from Ira every other day for 5 weeks. Finally, I received a call from Bethany on Presidents day weekend. I answered the call because I was sick of the constant phone calls during work and voicemails left by Ira. Bethany told me that they would offer KBB value or higher for my car, and said that a minimum they would offer is $13,000. She said that she had all of my information in front of her and looked up values on my car, and saw that my car was in great condition and said there was no way they would offer less given all of the information and the fact that they want to make sales this weekend. She also said that she sees that my credit score is not perfect, but Autofair has lenders that specialize in less than desirable credit. In fact, Autofair also uses the company who finances my current loan. Surely they will be likely to write another for me. Bethany said that she was "confident" that she could get me into a Sonata with the package I wanted without a down payment. I live over an hour from Manchester, and I said under no circumstances will I drive that far if I am required to have money down, or if my trade will not be at least $13,000. I once again was told not to worry and that a deal would be made if I came down. I had asked for Bethany when I showed up, and explained that if she was not available because she is an internet person that I would prefer to talk to Andy as that is who my family normally goes to. About 15 minutes later Cory comes up with Ira. I am appearantly supposed to work with Cory, who really didn't seem to know anything more than Ira. He asked the same questions over and over and still wasn't listening to our answers. He made us run our credit again, after my wife and I said we didn't want to without seeing what the trade value was, and seeing if there was a Sonata I wanted there. They assured us it would work AGAIN. After signing off for them to run my credit I asked if a Sonata with the popular package was available, and he said yes. Turns out, there wasn't. Then they give me some joke of an offer on my trade. Appearantly $13,000 means $9500. They said they will never give me more and that was that. My car is less than two years old, in excellent condition and has new tires on it. No scratches, dents, perfect car fax and everything. So explain to me why it is worth $4000 less than KBB and at that, on a weekend when Autofair is "willing to vaule trade ins above Kelly Blue Book value"? They had no answer to that question when I asked. Finally, when asked why they hounded me for 5 whole weeks calling every other day, and why I was told a deal would definitely work, they had no answer. They said they hate that they do that and it's just how they conduct business. Well let me tell you, my entire family will never buy from them again knowing that their idea of conducting good business is bothering people for over a month, making them drive over an hour, then screwing them over. Absolute TRASH!!

bigduke111

Feb 17, 2011

First of all , I am a former Hyundai owner, this will be my third Hyundai purchased from autofair, where the sales persons are always courteous. It was my pleasure to be served by such a knowledgeable person as Adam, talk about knowing all of the bells and whistles on,and in the car,he holds the record. I can't say enough about Adam, and I am certainly glad that I was lucky enough to have him as my salesperson. Respectfully Submitted, Joseph P Duca

jmanugian

Feb 17, 2011

John miller has been by far the best salesmen I've ever had the pleasure of working with. For any car I plan on getting john is the guy I'm going to. In all the years I've been buying cars and having to go to dealerships I hated them all. And I always swore I would never go back to those places ever again. But Autofair Hyuandai has a new customer. thanks again john.

tktakacs

Feb 7, 2011

I met one of the best car sales man Doug Johnson who made the process of buying a new car very easy and confortable. He was down to earth and didn't push something on me I didn't need/want. Since then, he has come through with his promise of always being there even after the sale. He said to call him about anything and when I did he took care of it the very next day as promised. I would recommend buying a Hyundai and buying it from Doug.

PFOUR1234

Feb 6, 2011

The reason why I submitting the review I did was because of the excellent service that I needed after the purchase of my vehicle. Timely and honest.Adam my sales person was very patient as I had to be for the amount of time I had spent there on the day of my purchase.

seraisty

Feb 1, 2011

Called the dealership to make sure the exact car I was looking for was there, I was told there were plenty on the lot to choose from. I arrived at the dealership with my husband to test drive my desired vehicle a Veracruz. I was waiting some time when the salesman said "I don't know who you spoke with, but we don't have any of model of that car here." After dealing with car salesman all week, I was done. I told my husband right there and then I didn't want the car, even if it was free. This was a total bait and switch to get you into the dealership, and a big waste of my time. The salesman refused to give numbers unless I gave my social security number, so he could give us an exact amount. NEVER DO THIS! I knew my credit score before I went car shopping, I'm not wasting my time. They were the only dealer I went into that wanted my ss number right off the back. I took the kids to Chuck E. Cheese in disgust, knowing I would never purchase a car from them due to all of this. Guess what, no good deal to be had. Our mistake was stopping in at Auto Fair Ford. Same thing, no straight answers, no exact price. We got, "come back tomorrow, I'll crunch the numbers tonight." I am not a math wizard, but Auto Fair Ford came up with a payment for a longer term that was $289 more than what we are paying for the new car we purchased that was the same price. Go Figure, Just don't go to AUTO FAIR!

tduell

Jan 31, 2011

Doug Johnson at AutoFair Hyundai was extremely honest, courteous, and helpful in our selection and purchase of our 2011 Hyundai Sonata. He was very responsive and helpful with answers to our questions and made our purchase a very pleasant experience. We love the car!Brandi at AutoFair Hyundai was also very friendly and helpful with all the paperwork, registration, etc.Overall, our purchase experience at AutoFair Hyundai was the best in over 30 years of dealing with car dealerships! Many kudos to Doug and the excellent people at AutoFair Hyundai in Manchester, NH!!

chrissyduce

Jan 31, 2011

They want to make sure that the customer is completely satisfied. The team works excellent together and makes sure to get the customer what they want and/or need. Hyundai Financing is great to deal with as well. The atmosphere in the dealership is very cheerful and relaxing.

NoahM

Jan 25, 2011

Matt was charming, direct, friendly and to the point. He felt more like a friend than a salesman and provided the assistance and professionalism that made me feel like he truly had my best interest at heart. He was honest and clearly hardworking. Even his follow-up support (when he had nothing more to sell!) has been thorough, dependable and very accessible. Greg the business guy was also friendly and helped close the deal without too much sales pressure. So far, the service dept. seems very friendly and professional too.

KRSHAF

Jan 25, 2011

I had been searching for a late model used car at a few other dealerships and I could not find what I wanted at what I thought was a reasonable price. I began to think that my expectations were not realistic. Then I spoke to J.P. and he hooked me up with Matt. Matt asked me what I was looking for, which features were important to me, how much driving do I do and how much I wanted to spend. It only took a few minutes for them to find exactly the car I wanted at the price I was looking to pay. Everyone involved was very friendly and helpful. Matt knew every detail about the features and functions of the cars which helped me to make up my mind. It was really a great experience.

mjosies78

Jan 16, 2011

Doug is not your typical car salesman...he was so much more, phenomenal really! My husband and I went in with a very specific idea of what we wanted and Doug really honored that. Realizing our heart was set on the Sonata Turbo Limited Doug worked his magic to get a deal done in spite of our less than stellar credit. Knowing I was anxious about the whole process Doug made me feel at ease, more of a friend than a car salesman. Less than 24 hours and I have already received a call from Doug to see how we are enjoying our new car. I love getting in my new car knowing where things are and how they work as Doug spent a significant amount of time going over everything with me. I would absolutely recommend AutoFair Hyundai to anyone but more importantly I would recommend Doug Johnson!

lmarcino

Jan 9, 2011

As a buyer of a new car for the first time, I couldnt be happier than I am. I was ready to walk away from the prices I was given when negotiating for my 2010 Elantra, when Doug walked over in a pink shirt (my favorite color) and the biggest smile possible. He was not my salesman, but ever since buying this car, he has been my go to man. Oil changes at a discounted price, and being treated as a priorty from the salesman who got no comission off my sale has made me feel like much more than just a customer. His want to help any and every customer, and his willingness to go the extra mile for his customers makes him the BEST salesman you could ever ask for. If your looking for a great car, and a great dealer, one you can trust...ask for DOUG JOHNSON at Hyundai Auto Fair in Manchester. Thank you Doug for all your continued help and service, you are the best and I look forward to dealing with only you...Sincerely,Lynda

tallpaul

Dec 14, 2010

Went to dealership for a very simple oil change. They left grease marks all over my steering wheel and forgot to put my oil cap back on. Not only was the oil change overpriced the job was not completed properly. Very simple service could have cost me an engine. Never again! Grappone does it right.

GOOGLIT

Nov 30, 2010

I was in a car accident and my car was totaled. I had to get a new car, AGAIN! I had purchased the last car with Hyundai and with Doug. It went wonderfully and I had stayed in touch with Big D since my original purchase. Doug would follow up with me to make sure everything was going well and just to see how life was going. I knew exactly where I needed to go to get a replacement car. Doug had heard about my accident so he had been keeping an eye out for vehicles he knew I would be interested in. I was going to buy another Hyundai Sonata without a doubt. After being in a major car accident the car kept me safe and I walked away without a scratch. I went to Hyundai 3 times before I purchased my new car. Every weekend I had a date with Big D to look at cars and see which one was the perfect fit. He would call me through out the week to see how I was doing and if there was anything new on the site I saw that I liked. During this whole process Greg M (Gregums) was there to help me out with the finances. He knew I was on a budget and since the accident was unplanned I did not have a lot to put down on such short notice. He worked with me (and the various possible co-signers) every time I thought I found something I liked (which was a lot). Finally I went and drove the new 2011 Hyundai Sonata. I fell in love and the next day I was driving off the lot with one. Doug was patient and helped me every step of the way again. I find him to be another member of my family, and so do my parents who were also very active in my search! Both Gregs helped me close the deal financially without putting me outside of my budget and I walked away with a great, safe new car, and a great experience. The guys at Hyundai are so helpful and friendly and they go out of their way to try and make your situation work out in the end so everyone can get what they want. Without a doubt I will NEVER buy a car from anyone else other than Doug!Thanks Guys!!!

Silentbob66

Nov 29, 2010

Perfect sale !! Doug was awesome and went to bat for us and our way less than perfect credit situation. Showed us everything about our new sonata, set up our Bluetooth, he went over and above to get our deal done! The finance team had to jump through a few hoops too and they did it with a smile as well.....we would recommend Doug to anyone for a fair and honest car deal! Thanks!

debikeefe

Nov 29, 2010

Everyone at Autofair Hyundai was helpful, respectful, and comfortable to work with! I did not feel pressured to purchase a vehicle and when I did come back after 3 visits and 6 months of research, Doug Johnson was the perfect salesperson for me to purchase a car from! He was honest, considerate, and truly had my best interests in mind. At the same time, I felt the negotiations were fair and respectful to both parties. I purchased a Hyundai Sante Fe 2009, after owning a Hyundai Elantra 2007 for three years. Having transferred over from Honda's given a change in financial status, I am thrilled to report that the Hyundai is a safe, comfortable, and completely reliable car to drive!!!

rtomic49

Nov 1, 2010

The staff at Autofair was extremely profesional, resourceful and courteous!! They had a deep knowledge of the cars we were looking for and were very helpful in guiding me through my first big purchase after graduating from college!!!I would wholeheartedly recommend this dealership to family and friends!!!

pillsbury10

Oct 27, 2010

All of the folks at Autofair Hyundai were exceptionally professional and awesome to deal with. These times are stressful enough, but then to have to purchase a new vehicle made the stress even more. The folks at Autofair make you feel at ease and really work with you to find a car that you love and in a price range that is extremely affordable. Their vast array of vehicles, both new and used, made the process very smooth and comfortable. I would HIGHLY recommend to anyone looking for a vehicle, new or used, that they visit the folks at Autofair Hyundai before purchasing from anyone else. They WILL NOT be disappointed. Anthony Giammichele

Hawkeyes81

Oct 8, 2010

This dealership is by far the best dealership I have been to. From the finance managers all the way to the sales reps the process was easy and fast. I had the pleasure of dealing with Doug Johnson. Doug made the process easy and fun. What impressed me the most about Doug is that he pays attention to the little details that other sales people would over look. Doug went out of his way to make sure that my family and myself were comfortable and taken care of even after the purchase was made. I would recommend that if you are looking for a professional knowledgeable person that will do what ever he can to make sure you get in the car you want call autofair and ask for DOUG. I will be directing every person that needs a new or used car to him. You will not be disappointed.

2red4u

Jul 17, 2010

Doug Johnson goes above and beyond the call of duty. I purchased a new Sanfa Fe and has a small issue after having a moon roof installed. The company that Autofair used to install the roof stained my seats. This was no fault of Autofairs mind you. Doug worked very hard with Autofair to have my seats replaced at no cost to me. I can not tell you how happy I am. I would highly recommend Doug for all your sales needs. I have never had a sales person that worked with me to get to the numbers I wanted not the numbers they said I could afford. I will go to Doug for my next Santa Fe. I love my Santa Fe this is number 2. You can't go wrong with Hyundai and Doug Johnson!

clakowicz

Jun 13, 2010

I am a current Hyundai owner and past customer of Autofair Hyundai. I have been completely satisfied with Autofair Hyundai, the service department and in particular the sales staff and their representative, Doug Johnson. With that knowledge and positive past experience I decided to bring my 16 year old son in for his first new car purchase experience and directed him to Doug with a comfort level not provided by any other car salesman I have experienced in the past 40 years.My son's statements at the end of the day reflected what I already knew, the treatment we received was excellent, every effort was extended to make our experience hassle and trouble free. We in fact purchased a new vehicle for my son that same day from Doug and I feel confident that as time passes my son and I will continue to have both a pleasant and productive future with Doug as our "personal salesman and Hyundai representative."To Autofair Hyundai, the exceptional service department and especially Doug Johnson, keep up the good work!!!

trun

Jun 9, 2010

Doug was super friendly and fun to work with, he made my experience a great one and since it was my first time buying a car it could have been very overwhelming and scary but Doug put me at ease, he helped me find the right car for me and I love it. I will get my cars from Doug FOREVER. He even kept in contact with me after to make sure everything was going well and there were no troubles and it has been over a year. It was a great experience; I would recommend him to anyone!

pastrami123

Jun 5, 2010

AS soon as I walked into Autofair Hyundai everyone i spoke to was extremely friendly. I instantly felt respected. Doug Johnson the salesman made sure i was happy, comfortable and that I was getting the best deal Hyundai could offer. Ever since I purchased my 2010 Accent I have gone back to Autofair for all services that are required. Everytime the service department employees greet me with a smile and no matter what time of day I drop by for an oil change they are always glad to help me.Thank you Autofair for everything.

newcar5

Jun 1, 2010

This is the absolute typical low-class, terribly backward customer service, bait-and-switch tactic dealership. I am from Tewksbury MA (an hour from this dealership) and searched their inventory online. I found the exact 2010 6 cyl AWD Hyunda Santa Fe SE in silver that I wanted. I filled out an online inquiry to submit my contact information. Within 15 minutes, I received a phone call from AMBER who stated she had 2 Santa Fe's that met my search results. I specifically asked if either one had the premium package that included the GPS, sunroof, and upgraded audio system. Amber stated both vehicles had the premuim package and were in stock. I asked her to confirm again that both were silver 2010 6cyl AWD Santa Fe SE with the premium package. She said yes and asked me to schedule an appointment for later in the day, which I did.2 hours later, I called Amber back to change my appointment time to later in the day since I would be taking time off from work to make this hour long trip up there to see these cars. I once again literally confirmed with her that these were both silver 2010 6cyl AWD Santa Fe SE's with the premium package. She once again confirmed this and told me the list price on both. I also asked for the stock number of the vehicles (which was the best thing I could have done!!). She again confirmed these vehicles were in the lot at the dealershipA few minutes before I was about to leave to drive an hour up there, I called Amber a 3rd time to confirm both of these silver 2010 6cyl AWD Santa Fe SE's with premium package were still in her lot and available. She confirmed that they were still there. I specifically said to her, "I want to make sure this is not a wasted trip for me". She promised me the cars would be there. I also asked why on the website for these cars did it not list anything about the premium package being on the cars? Amber stated that the listings were general listings and were the same for every car no matter what packages they had on them. I once again asked specifically if these cars would be in her lot when I got up there so I could visually inspect them and test drive them as well. Amber said yes I would be able to physically touch these 2 vehicles.Well, ladies and gentlemen, what do you think happened? With 3 seperate and specific promises from Amber, I made the 1 hr drive. I got up there and immediately began the search for the 2 silver 2010 Santa Fe's. I found one that matched the exact stock number Amber gave me and it DID NOT HAVE THE PREMIUM PACKAGE. I could not find the other silver one she promised me, so I went inside to ask for her. She came out, shook my hand, and said Josh would be taking care of me. She then turned around and returned to the back room. Josh said he would get me the car I wanted, and proceeded to bring the silver car up to the door that I had already seen and which was WITHOUT the premium package. I specifically asked Josh to show me where the sunroof was and where the nav system was. He responded that this specific car didnt have the premium package, but they could order a car with the package for me. I immediately flipped out, asking to speak to the manager because I was promise 3 TIMES that I would have my hands on the exact car I wanted. I walked back inside and TJ or PJ the manager came out saying that he did not have a vehicle in his lot that fit my desires, however he had some "in his pipe line" that he could order for me. I again got outraged and asked why Amber told me 3 TIMES that these vehicles were in the lot and I would physically get to put my hands on one. The manager had nothing to say, other than asked me to leave because I was raising my voice. I never received a straight answer from anyone as to why they promised me these vechiles would be there, knowing full well I would be driving an hour to come see them. The only thing they said was if I sat down with them, they could order the car I wanted. I told them if this was the way they did business, they were the last dealer I would buy a car from, and I walked out.MORAL OF THE STORY: !!Always!! receive the stock number of the vehicle that an advertisement is about. Also, no matter how many times you are promised that a certain vehicle would be there, no matter how far away you tell them you're from, know that THIS DEALERSHIP WILL SAY WHATEVER YOU WANT TO HEAR TO GET YOU TO VISIT THEM!! IT IS THE AGO OLD "BAIT AND SWITCH" MANEUVER. 3 times I specifically asked for the exact car I wanted, and 3 times I was lied to. I wasted over 2.5 hours making this pointless trip. DO NOT TRUST THIS DEALERSHIP! Bill Dube Hyundai in Wilmington, MA was extremely deserving of my business. I was greated by a friendly professional and by all of their sales staff. I was told straight up what vehicles they had and which ones they didn't. They were also extremely open about their prices and I was able to saved over $3,500 from the vehicle's sticker price. On behalf of Bill Dube Hyundai, I would like to thank AutoFair of Manchester for their deceitfulness and outright lies, and for sending business elsewhere.

andrewdspencer

Jan 4, 2010

Spoke with Justin Michaud on Saturday 1/2/2010 at approximately 7pm. Explained to him the unprofessional experience that I went through at AutoFair Honda, and expressed that if I come in to view the Honda Civic for $13,926 at AutoFair Hyundai, then I want to make sure that the same thing that happened at AutoFair Honda doesnt happen at AutoFair Hyundai, and the same thing did happened. I informed Mr. Michaud that I was looking for the dealership to purchase my car for the entire loan amount that was left on my current car, and that I would not come down if they had no intention of purchasing it. He said that he saw no problem in working out a deal. I also told him that I would be putting $0 down, and that I would not budge above $320 per month. Nonetheless, the saleswoman, Unchu Macdonald, oversold the car at a price of $13,988, and giving me a payment of $399 and not purchasing my car for the full loan amount, $10,343.85, which Mr. Michaud promised. Her manager's remark was that he's in the for-profit business. The one thing that frustrates me beyond belief is a car dealership that attempts to rip someone off and lie to them. If they are honest and upfront, they will win the customer over and potentially win more business from their friends, family and possible co-workers, but if they lie to them, then how do you explain what you will do to repair the damage? You dont tell the customer that the reason your not purchasing their car is because your in business for-profit! Unchus manager tried to manipulate me, which is why I'm filing this complaint. If her manager was honest, I would have probably stayed, but I cant stand dishonest car salesperson.

dzymae09

Dec 17, 2009

I purchased a new 2009 Hyundai Elantra because of the style, the comfortable yet sportiness of it, how good it is in the snow, which is very important in NH and the economics of it plus gas mileage. Nick was very helpful, knowlegable, friendly and courteous. He made the experience a very good one for me, as did everyone at AutoFair who were worked with me on my purchase. I have and will continue to recommend AutoFair Hyundai to every one I know! Thank you, Nick and AutoFair, I love my Elantra!

tabate

Jul 18, 2009

I recently purchased an 09 Access and am extremely pleased with the deal. The process and the 1st visit for my oil change was easy and efficient. I would definately recommend Autofair to my family and friends. The only negative thing I have faced was when the check engine light came on and I needed to visit the Hyundai dealer in Salem,N.H.. Apparently, while still under warranty,I was charged for the dianostic test to correct the problem. Afterwards, I called Autofair and was told that I wouldn't have been in Manchester. I believed the warranty should cover something like this.I feel I was ripped off.Please stay away from Salem Hyundai/Ford.They have lost my business. Sincerely, Thomas Abate.

MAYAB

Jul 8, 2009

Mike worked very hard to show us everything we asked for in good time and we asked a LOT! Chris Houghton and Mike were both wonderful and fun to do the paperwork with, the boring part for sure. We love our car and so do our teenage kids. I would buy from them again.

Sonata1

Jun 7, 2009

On May 16 I visited Autofair for a two car purchase,This will have been my fourth & fifth cars,4 of which at Autofair because of the past experience were great!I purchased 2 09 Elantra's, 1 SE and 1 Touring.Again I had given them an idea what I could afford and they more than met my requests.My wife and I left quite pleased with our new purchases until a couple of days later I had noticed some faults with the roof and interior head liner of my Elantra SE that I didn't notice at purchase.Being a car mechanic myself for 22 yrs I started looking the car over with fine tooth comb and discovered that the windsheild,right front fender,hood and right door had been replaced,along with roof repaired from some sort of damage.I then called the salesman and explained what I found,he Immediately contacted GM Chris Houghton who asked me to come in at the next days opening so he could inspect it himself. When I arrived both the manager and salesman met with me and I showed them what I had found.Chris was as upset as I was and he knew by my concerns that any attempt to fix the car was out of the question.He explained that he would do what ever it takes to keep my business and loyalty at what ever the cost.Unfortunatly there was no other cars available like the one I had.He then gave me the option of an upgrade to a Sonata Sedan at no or little extra cost. Within a hour we negotiated a deal on a new car that made me quite pleased.Though the experience was stressfull I do understand that these things do happen and Autofair showed how much my business ment to them with there swift acion.

shanaynay2505

May 22, 2009

Saw that there was a certain car on their website I have been looking for. Called to make sure it was available, and talked to a women who set up an appointment for me to go up the following day, ran my credit online and said everything was allset. I live an hour away in MA so right before I left I called to make sure the car was still available, and I was assured it was. I get there and don't see the car in the parking lot. I'm greeted by an overzealous salesman who seems to have NO idea what he is doing or talking about. The women I was supposed to meet up with conviently got stuck in another appointment, so I had to deal with this guy. I asked him where the car was, and he pointed to an area and said I see it right there. I go to take a look around where he pointed and it was nowwhere to be found...he thought a completly different car was the one I wanted. He didn't even know the difference. Nice salesguy right? End all, they had sold the car the night before. They lied to me to get me all the way out there to try and sell me a different car. An hour out of my way.

jsilha

Mar 26, 2009

My experience working with AutoFair Hyundai was very good. There was no sales pressure. I felt that they truly worked to get me into the car that I wanted, met my needs, and worked financially. Once I identified my general category of vehicle, I was immediately presented with a range of vehicles (4cyl, 6cyl, two different models, several different trims) to test drive, and there was no waiting I jumped from one car to the next. Ayman, my sales rep, really hustled, took note of what I liked and didnt like, and presented me with the information and options I wanted/needed, not what they wanted to sell. They let me take the car for an extended test drive so that I could relax and figure out if the car worked for me. When it came down to negotiating the price, we went back and forth a couple of times, and Chris and Ayman worked to find the deal that was suitable for both of us I did not walk away feeling like either one of us won or lost. Rather, we worked out a fair deal. And, they were open to ideas. I feel that both the buyer and seller have responsibilities for the buyer, know what you want, know your numbers, be honest about what you can and cant do financially, and if it doesnt work be prepared to look at other options. I felt that the team at Autofair Hyundai did an excellent job! They listened well, communicated well, and worked hard to make it a good buying experience. In fact, the only minor annoying part was when I was waiting for Ayman to track down some information, I was asked no less than four times by four different people (and not just sales reps) if I was being helped and if I needed anything. This tells me that they are very customer service oriented, and I will not hesitate to buy from AutoFair Hyundai again. By the way, Hyundai makes a pretty damn good product too!

ARobbins

Feb 19, 2009

After having quite a few issues with the purchase of my new car, Chris was a huge help in getting me through. He lent me a car to drive while my was being repaired and made himself available to me whenever I needed. Although I wasn't completely impressed by the dealership as a whole, once Chris was involved he fixed the situation and made me feel better about my purchase. I feel as though my situation was an isolated one and that other possible buyers should visit Autofair if they are in need of a reliable car. Thanks Chris!

clakowicz

Feb 14, 2009

I purchased a 2009 3.8 Genesis sedan in the late Fall of 2008. What a beutiful automobile! Several months into my purchase a critical component in the dash (control head) malfunctioned. This dealer had the car in and the replacement part installed within two days of my original complaint. Unfortuneltly, several days later the same problem reoccurred. Much effort went into trouble shooting the root cause of the component failure. During this time I was given a free loaner. Despite a timely and what likely was a completely sucessfull second repair I informed the general manager that I wanted to replace, what was now a used vehicle, with a new 2009 4.6 Genesis sedan for what I had paid originally. Despite a used car with off the lot depreciation the the General Manager worked with me until I had a deal I was completely satisfied with. I have purchased many cars over the years and something was always left undone with every single purchase. I am pleased to report that as I drove my new 2009 4.6 Genesis sedan off the lot to head home I realized that nothing had been left undone or to chance. What a nice feeling to finally find an automobile dealership that takes care of its customers and treats them with dignity, respect and most of all understanding. My situation was unique and this company stepped up to the plate and made things right. My team consisted of sales consultant Doug Johnson, assistant service center manager Craig Mackay and general manager Chris Houghton. Each of these men deserve a more than just the hand shake I offered to each! I highly recomned the Genesis sedan and Hyudnai Autofair to anyone looking for a trusted friend in an automobile dealership.

acjbarthur

Jan 9, 2009

I came to purchase a new vehicle during a bad winter storm. They were exceptional in showing me several vehicles which had to be cleared of ice and snow until I found the one I like. They also spent considerable time finding me the lowest rate of interest and gave me a very fair price for my trade in in fact it was what I had said I felt it was worth. Because of the storm I was there a considerable amount of time. They provided me with refreshments and food. I have purchased several vehicles in ttne past from this dealership and have always found them to be the best people to purchase from and for serviceArt

tomsap

Dec 17, 2008

Internet sales - very good experience. Bethany and Jim were great to work with. They gave us a great deal.The only negative was going through the "financing" process - the loan part was fine - but I hate the process of listening to the sales pitch on the extended warrantee. We never get those, but had to go through the whole sales process. And we were only told about potential discounts when we refused the initial price offered. Also, doc fees are too high relative to competition.But this should not take away from the overall sales experience we had there with Bethany and Jim. They were wonderful. And we love the Elantra SE we bought.

Suzanne879

Nov 10, 2008

Very positive experience in purchasing my new Elantra. Gary was helpful and patient and explained all the safety features and answered all my questions. He made it an easy and stress-free experience. All the staff were friendly. I would definitely recommend Autofair and Gary in purchasing a new Hyundai. Thanks so much Gary!

streetgliderider15

Nov 8, 2008

Well to sum it up in a nut shell, Great experience!!! Scott was a great sales person. He knew when to give me the information I needed and when to back off. There was no high pressure sales and no BS when it came to the pricing. If you do your home work and know what you are looking for Auto Fair Hyundai will play ball with you and work the best deal. There are not going to try and wear you down with the back and forth stuff with the sale manager. I would recommend Auto Fair to my friends and family.

pwernig

Oct 31, 2008

We had a really great experience! The people were friendly and the price was right. We were looking for a vehicle that would be comfortable for me as I have had several back surgeries and Jana, out sales rep, really listened to what are concerns were and what I needed. Her help and understanding were greatly appreciated. We will be back when we need to purchase another vehicle.

NH Native

Oct 27, 2008

I had a good experience visiting the dealership. All associates of the dealership were,I thought, genuinely friendly and did not rush my wife and I on any particular models or give any false statements about purchasing procedures. Andy explained and answered any questions posed to him in a knowledgeable manner. He also did a good job in showing us the features of the vehicle and the layout of the dealership as far as where we could come in for service and the associated waiting areas. The dealer had a good selection and in the end gave us a "good deal" on the purchase of the vehicle. After the confirmation of an agreement, the finance department was thorough on options concerning maintenance and service. I believe everything was expalined in a clear manner. Autofair Hundai does a good job in satisfying the public of a quality product.

sallan

Oct 25, 2008

Autofair has been around for a while now and I purchased from them when they had the Toyota dealership years ago. Everyone involved in the sale of my 2 new Sonatas was extremely helpful and honest. Very little pressure to purchase any add-ons or to look at cars other than what we wanted. Doug, our salesperson, went out of his way to find the color combo my wife wanted and with the Sales managers help (Eric?) they did just that. We feel we got a good deal and we love our cars so far! Thanks Doug and Autofair Hyundai for making a normally tedious experience not bad at all!We recommend Autofair and would buy from them again in the future.

Loisj

Oct 24, 2008

Buying our new car from Autofair was our best buying experience ever! Scott and Mike were very professional and helpful........and patient. They went the extra mile for us. They explained everything in detail and we left very satisfied with our new car and the whole buying experience. We recommend this dealership to everyone who is looking for a Class Act and an excellent car buying experience. A+++++++Thanks :)Lois & Tom Lepisto

hyundai lover08

Oct 20, 2008

My experience at Autofair Hyndai was a very professional and pleasant one. My salesperson was Jeff malone who was very knowledgeable, friendly and worked to get me a very reasonable deal. I was able to get something within my budget, as well as a vehicle that was economical and reliable. I would highly recommend this dealership to friends and family, without a doubt. Thanks Autofair Hyndai!

kj08

Oct 8, 2008

Great experience. I hate the car buying experience. My vehicle was wrecked in an accident so I had no choice. I visited several dealers including other Hyundai dealers and found Autofair to be the best one to deal with. They were quick with all the necessary paperwork. Nick, the sales rep, was great. He knew all about the Santa Fe that I bought -features, benefits, competition. I took the car home for awhile and when I returned it there was no pressure to buy. I actually left, shopped around and returned in the end a few days later to buy at Autofair. Definitely recommend this dealership and salesman. Rated price a 4 since I like most people am never certain in the car buying game that I negotiated the best price but I am satisfied with the dealer and never felt pressured.

doloresab

Sep 28, 2008

Your asking to rate a dealership, that is difficult since I had a wonderful sales person Scott Smoley. Om the other hand the general manger I think that is who he was never got his name only that he wore a green suit and not a people person at all. He did not try to accommodate the monthly payments for me, and did not give me the right time of day. He looked at me as if to say, I don't care about what happens to you there are other customers I can service, this is my interpretation of his presentation. As a clinician therapist it is not difficult to observe looks, behaviors and attitude. This is what I received from this man, wish I had his name, I have heard this about him before. In addition, to a high monthly payment that is over my budget, and promises of refinancing in 6 months if I survive the payment as a single income person. As it stands right now I will be returning this vehicle tomorrow since this manager is unwilling to negotiate, I admit since my divorce my credit is miserable. Even with that in mind I did not expect to get this type of reaction from him. ALL other's contacts were great especially with Scott. Thank youDolores Blier

kto1281

Sep 26, 2008

I just bought a brand new Tucson from Jeff. He was amazing. Being a woman and buying a brand new car all alone can be intimidating and I was really worried about being taken advantage of, but I visited Auto Fair on a recommendation from a close friend. When first approached by Jeff I was pleasantly surprised, he was very interested in finding out exactly what I wanted and needed (and he was pretty good eye candy). From start to finish it was all about my needs not his need to made a bigger sale. I would recommend Jeff Malone to anyone looking for a new car. I got exactly what I wanted and needed!!! I will be going to Jeff and AutoFair for all of my future needs.

kmr9873

Sep 26, 2008

Jeff Malone was very friendly and professional, as well as the general manager, Chris Houghton. Jeff answered all my questions and concerns to satisfaction. He was a pleasure to deal with and I would highly recommend him to all my friends, family and business associates. He was knowledgable and made the purchase of my new Sante Fe a joyous occasion. You are lucky to have such a qualified salesman.

nickivegas

Sep 26, 2008

I have dealt with other dealerships, and these guys went above and beyond my expectations. Great Job Guys keep up the good work and you'll be around for a long time. Had some maintenece on my vehicle and a full recon my car looks new would recomend this service department to anybody. Thanks guys keep it up.

Parkateer

Sep 22, 2008

I set an appointment to see a car and confirmed that the car was available an hour prior to arriving at the dealership. When I arrived the first rep I spoke with told me they had just sold the car. However, I found out that the car had been sold that morning and the two reps I had spoken with lied to get me into the dealership to pull a bait and switch. Also, for have a sale on their initial prices were well above reasonable for the cars they offered. I can't speak to the new car side of their business, but the used car salesmen are sadly cliche.

Carm0110

Sep 19, 2008

Having done our home before visiting this dealership, my girlfriend's experience in purchasing her new 2009 Hyundai Sonanta recently was truely exceptional. We knew the KBB value of both her trade-in and the Sonata. The offer on the trade-in matched the highest offer we received and was above a typical trade-in price. The price of the new car, we felt, was priced very competitively. The whole deal required no haggling and was reached very quickly after her trade-in vehicle was inspected. There was no pressure at all and all concerens were professionaly addressed.Things have really turned around here at AutoFair Hyundai in Manchester over the last 12 months when I myself was in the car market and decided to go elsewhere. Thank you for your making this experience a very pleasant one for both of us.Sincerely,Carmine V.

nhpiper

Sep 14, 2008

We had a previous experience with Dave Gallagher at Autofair Hyundai which was very positive. It was the primary reason we came back when looking for another vehicle. He introduced us to John Morris who also proved to be very helpful in listening to our needs and directing us appropriately to the 2008 Hyundai Accent. I feel comfortable referring my friends to Autofair Hyundai.

jimd833

Sep 10, 2008

Very good experience - no pressure, excellent treatment, knowledgeable sales person. Will do business there again. In sitting in the showroom, I witnessed excellent customer service from all staff to other customers whether they were buying or not. Serivce to get our new car ready to drive home was prompt and well done.

comadverti

Sep 5, 2008

I was contacted by Bethany like one of your other reviewers. Just like your other reviewer, Bethany came out and said she could not help me due to a meeting she was in. Ayam then took over. He knew very little if nothing about what Bethany and I discussed on the phone previously. He did not seem knowledgeable about the vehicles or how to process a sale. He then left and the GM came over and said I would be dealing with Nate. All of these salespeople were aware that I was on a time limit due to having to get my daughter to soccer practice and I had another appointment after them. I filled out a credit application with Ayam but this seemed to get lost. Nate tried to get me to fill one out with him, I told him I already did this with Ayam so he went to get that one from Ayam. He then left with the signed application and came back with a price way higher than I discussed with Ayam. The GM came back over and was very unwilling to work with me on the pricing of the vehicle. Finally we had to go to get to our appointment and they made no attempt to make a sale. I got the impression this place was a scam. I am sorry I gave them any information or wasted my time traveling all the way from the Concord Area. I would certainly like to warn people to beware of a dealership that is so dishonest as this one and I am very glad we left and went somewhere else.

dkolifrath

Aug 26, 2008

***** AUTOFAIR MADE IT RIGHTOn 8/8 I had what was a very negative experience with Autofair Hyundai. In response to that experience, I wrote the following review on the Yahoo site:**************************Bought a car just yesterday - 8/8/08. Was made to believe it was a good deal. When I got home I did a kelly blue book check on it and found Autofair charged me $5000 more than the KBB listing for the exact same car. I then did an internet search on the same slightly used 2008 Sonata, and found Autofair's own listing for the car (same vin#) advertising it for $2000 less than I paid!Also, they monkeyed with my financing and the payments and terms were not disclosed in full. I brought my car back to complain, and while they tried to appease me with a $650 refund, (better than nothing I suppose); I would recommend everyone steer clear of Autofair! Autofair had been a very respected business in the Manchester NH area, but they have changed owners over just the past 18 months or so and now they are quite a different (and untrustworthy) business.******************************************************************However....The GM from Autofair, Chris Houghton, saw amy review and called to ask me to meet with him to review what had had gone so wrong with my experience.I met with Chris and found him very considerate and respectful. Chris listened earnestly to my issues. After reviewing all of the circumstances, he worked with me to refine some of the pricing factors of my sale (lots of buy on options that had not really been properly disclosed at the time of the purchase). I really appreciate that Chris wanted to make sure that I felt like I was getting a fair deal, which now I totally do.Chris assured me that Autofair was committed to making sure that their customers feel like they are treated properly and fairly, and that Autofair is always looking for ways to work more effectively with customers. I believe that Chris was genuinely interested in my experience so that he could use that knowledge to help avoid incidents such as mine in the future. I also believe that if I had talked to Chris the day after my sale (rather than the stonewall manager I did speak to who by the way, has since been fired), Chris would have immediately helped to correct my negative situation, and I would have had no need to write a negative review.While my initial experience with Autofair was poor, my follow-up experience with Chris was excellent. I must conclude that while there may be some deals that go sour, Autofair does seem genuinely interested in making sure that their customers are completely happy with their deal.I wouldnt discourage anyone from doing business with Autofair.I would however, strongly recommend that as consumers we ***do our homework*** and always ***go home and validate your deal thoroughly before signing*****. Trust me your deal will be there the next day :-)Lastly, thanks Chris!.. for making my situation right! I really appreciate you help :-)

dzymae

Aug 7, 2008

I had, what could have been a bad experience, that was, in fact, a great experience with Autofair Hyundai. I bought a brand new 08 Elantra and had it only a couple of days when it began having some issues. My sales consultant, Scott Somley and his manager, Chris Houghton, made me feel comfortable and important. They gave me all the time I needed to road test several others before making a new choice. They exchanged the car immediately and made me a very happy car buyer ! I will recommend AutoFair to everyone I know. I will be a repeat customer. Thank you AutoFair Hyundai for turning what could have been a sad situation into a great one!

DianePetz

Jul 31, 2008

I gave a perfect rating because it is completely deserved. We were first helped by Russ Tingle and he offered us the perfect car for my son and he did what he had to so it worked out for us. The car was put through the shop to ensure that the car was delivered that same day...yesterday. Then we met with Mark Eber and he was very helpful and the financing went perfectly. Both Mark and Russ had to stay past 9:00PM to make this car possible for my son. My husband, son and I were very thankful! I would recommend your dealership to anyone and everyone for sure! Thank you very much! Sincerely,Diane Petz

bobthomas

Jul 28, 2008

It was pouring rain when my wife and daughter walked into the dealership. We test drove and bought the car and within 90 minutes of the time that I first walked into the dealership, I drove off the lot with a great car and a great deal! Ayman made the experience very simple and easy. When it came to looking at finance opitons, he brought in people that could answer our questions. Simple, easy and I feel that I got a great deal. It took longer to prep the car for delivery then it did to negotiate a great deal and sign all teh papers. I could have left the dealership in less than an hour if they didn't insist on filling the gas tank, washing the car (remember it was raining) and review all of the car features. They all did a great job.Bob ThomasBedford, NH

augerp

Jul 28, 2008

The only reason they are not rated all fives is they were told upfront we wanted a new car not a demo. We were only made aware a the time we signed papers and made deposit the car was a demo and not new. this is a big issue. the dealer needs to be careful and upfront about the cars and if they are demo models. the service was great and the car is great. I would go back but be careful you are getting the car you think you signed for.

slm1204

Jul 15, 2008

On Sunday, 7/13/08, my wife and I drove to AutoFair in Manchester, NH from Andover, MA (70 miles round trip) for a scheduled appointment at 1:00 PM with Bethany. We were told she was with a customer, then told she had a family emergency, so we met with Everett Macey. We spent over an hour with Mr. Macey discussing a Hyundai Sonata Limited, and answering a number of questions in order to complete a credit application for a new car lease. Once the application was completed, Mr. Macey advised that he was leaving on vacation and that either Bethany or the finance manager would contact me on Monday. No one contacted me Monday, so I called Bethany who told me she'd check the credit application and call me back. Bethany never called back. On Tuesday I called Greg Howell, the Finance Director, and he told me husband he couldn't find any paperwork (credit application) in our name. I told Mr. Howell we weren't going to drive to Manchester again from Andover to complete the same paperwork over again. Mr. Howell had a sales rep call me and he who tried to fax another credit application, but that was unsuccessful. I asked if they could email something to me that I could return indicating my agreement to their running a credit check on me, but was told that was not possible. No one indicated that they were going to search any further for my credit application, which I assume is floating around somewhere at AutoFair with all my personal information on it. No further attempt appears to have been made to resolve this situation, and no one apparently cares one way or another. I can only assume that by the lack of customer service either business is so good they don't have the time or inclination to pursue my missing application, or they simply don't care about my wife and I as customers. Under no circumstances would I ever recommend this dealership to anyone, and would certainly go out of my way to dissuade anyone from ever dealing with this entire company, regardless of what model car they were interested in. If this is the kind of service they give to potential customers, imagine how they'll treat you once you've bought or leased an automobile from them

robynd

Jul 12, 2008

This was by far the best expirience I have ever had while buying a car. Everyone there was extremly helpful and always smiling. Not one employee walked by me without saying 'hello'. Jim Delia was wonderful and made buying a car fun instead of a hassle like most places.His customer service level was exceptional. I told him what I needed within a price range and he did everything he could to make it happen for me. Even after I had purchased the car he was available for any questions that I had. I would not go anywhere else to purchase a car in New Hampshire.

sayno2autofair

Jun 19, 2008

I am a repeat customer and after my second purchase I will no longer be a customer. Both NEW vehicles I purchased had problems that required me to visit the service department immediately after delivery of my NEW vehicles. Also, they are offering a gas card with purchase, but I had to sign mine over to get a better price. Beware people, that free gas card is included in your price. The overall atmosphere is like a travelling carnival--several different people playing "what is it going to take to get you into this car?". I WILL NEVER buy another vehicle form them!!!

flamechaser1

Jun 8, 2008

When I walked into to Autofair Hyundai, the atmosphere was very low stress. Not like other dealerships you go to. I went here trying to find a car for my sister. Hers was just totalled. Chris Houghton the General Manager asked Jim to help me out. They were able to get me in a car that was very reasonably priced. Jim Delia brought me through the whole process and explained everything step by step. There were no suprises when my sister signed the papers. Jim even helped entertain my sisters children. I would recommend Autofair Hyundai to anyone for new or used vehicles.TracyLitchfield, NH

HeidiD

Jun 4, 2008

I had never been to Autofair Hyundai before. I met with Jeff Malone at the door. He was very friendly and courteous, it was a hot day he offered me a bottle of water as soon as I sat down.He was not pushy at all, that is what I hate the most about some sales people.I would definately recommend Autofair Hyundai to anyone.I got a great deal on my vehicle and a few extras thrown in.When you go, ask for Jeff Malone, very professional,nice guy.HeidiManchester NH

mblack

May 28, 2008

My wife and I were looking for a convertible BMW 325CI and we have found one at Autofair on the internet. We drove 5 hours from Canada to see the car and we also had the chance to meet Jim Delia a very professional and friendly salesman who took special care of us. We finaly bought the car and we are very satified with it. If you look for an oportunity contact Jim Delia Autofair. Mario Blackburn Quebec, Canada

richardhead

May 23, 2008

MICHELLE GREETED ME WITH A BIG SMILE. SHE WAS VERY INFORMATIVE AND HAD A LOT OF PRODUCT KNOWLEDGE. SHE HELPED ME PICK THE PERFECT CAR AND FIT IT IN MY BUDGET. MY EXPIERIENCE WITH AUTOFAIR HYUNDAI HAS BEEN GREAT. I HAVE BOUGHT ALOT OF CARS IN MY DAY AND BY FAR THIS WAS MY BEST EXPIERIENCE. I HAVE BEEN BACK A COUPLE OF TIMES FOR OIL CHANGES AND REGULAR SERVICE WORK AND THE SERVICE DEPARTMENT HAS BEEN FAST AND FRIENDLY, I HAVE MET W/ BRIAN KING AND HE HAS BEEN GREAT AS WELL.THANK YOU AUTOFAIR HYUNDAI, I WILL SEND ALL MY FRIENDS AND FAMILY TO YOU. RICHARD HEAD

mariana

May 22, 2008

I brought my car in for inspection and was told that it needed brake rotors. I was very upset because I bought the car 9 months ago and I wasn't told that the rotors would go soon. Chris came to my rescue and replaced them with no charge.

1999 briana

May 1, 2008

My wife and I recently purchased a brand new 2008 Hyundai Elantra from Mancheser Auto Fair Hyundai, (John Gilman) Sales was very Informative and helpful. Before making a decision we took messurements to insure that our new purchase would accomodate our child with special needs. In the process John went out of his way to remove the saftey seat from our vehicle and insure that all our needs and concerns were met. John and his co workers continued to perform at the highest standard, My wife and I were very impressed with their honesty and concern for our childs saftey. Then came the time to get down to business, Still the team at Auto Fair Hyundai stuck to there word everything remained the same as they had told us. Price Value and the commitment to serve our family was absolutly fantastic. Our special thanks to General Manager Christopher Houghton Marc Eber Marc Gallager and John Gilman We strongly suggest that anyone interested in having a enjoyable car buying experiance visit these folks at Auto Fair Hyundai. Sincerely The Auger Family

KGorman

Apr 29, 2008

Wow - that's all I can say! This was the best car buying experience I've ever had. I can't believe I am saying this about purchasing a car but this time it was actually fun.John Gilman (Sales) treated us with respect. He and his co-workers are honest and fair. My advice to anyone interested in buying a car is simply this: be open, be fair, and be surprised! We came away with a great car for our daughter, a great sense of value, and a sincere respect for the people at Autofair Hyundai.Ken Gorman

john foster

Apr 27, 2008

we had purchased two o8 elantras on 4/05/08 and 1 had constant problems with the tpms and low tire indicater that this car had to be taken back 4 times in the first 20 days of ownership for this problem ,the service department was fantastic especially assistant manager brian but the problem could not be resolved,the dealership under direct supervisionof christopher houghton had the car taken back and put my wife in another new elantra and treated us with unconditional appolgies and treated us vip style and expedited the transfer to the new vehicleas rapidly as possible , i would like the following reconized for their caring and true proffesionalism toward our situation in order to make things rightBrian Assistant manager in serviceChristopher Houghton General ManagerGary Tulchinsky sales consultantMichael Piccirilli finance managerthese four mentioned above are a class actand on a scale 1-10 10 the best the four of the rate 20my wife and i thank them and auto fair for their 100% willingness to make things right