Used Cars for Sale at Autoland Chrysler Jeep Dodge Ram in Springfield, NJ

olgatherealtor

Oct 7, 2014

Alberto Gomez is great to deal with. I'm a relatively new client with my 2014 Jeep Cherokee and have been in for an oil change and a software update on transmission and U-Connect. I very much appreciate the fact that he doesn't make promises about delivery time that he can't keep. Recently, I was expecting my car to take about 4 hours for the software updates. My car was ready in much less time. I did arrange with him to have the car dropped off at night and would arrange a ride in the morning. My car was ready early--when I arrived. Thank you to Alberto and the team!

jake90291

Sep 9, 2014

The Team at Autoland treated me and my wife with the greatest care. They listened to our needs (a safe 4WD-winter ride for my pregnant wife and soon to be new baby girl, and, something fun for me to drive). After walking us through a few models and the options on each, we talked pricing. We settled on a 3-year lease of a Grand Cherokee Overland. From there, they took care of everything and made the experience easy and enjoyable for us. I'll likely purchase all my vehicles from Autoland moving forward and have already recommended them to friends!! A+!!

Luiz

Aug 29, 2014

Too many problems with my jeep, disrespect from the service, dents and scratch on vehicle. I will never recommend to anyone ever. Very dissatisfied, horrible.

douglemberg5

Aug 22, 2014

I bought a 2013 Dodge Charger a year and a half ago from Autoland. I also bought the Total Care Extended Warranty. The warranty came with Tire Coverage for 36,000 miles. I had an emergency situation 2 weeks a go, in which I got a flat tire. I live 45 miles from the dealership, and it happened on a Saturday at 3pm. I took the car to a tire place, and replaced the tire out of pocket. I filed a claim with Total Care, and 2 weeks later I got a check back for the whole amount I spent out pocket. That is great service!Doug LembergNew Milford, NJ 07646

rburreci

Aug 6, 2014

This is the second jeep product I purchased for Autoland and both times I delt with Cesar. He made it fast and simple. Just like it should be.

Arto2

Jul 28, 2014

Car was brough in for regular servicing and they were friendly, neat, and true to their word, on time with the delivery. I was apprasied of the status and was not surprised with any charges.

orsabel

Jul 25, 2014

Phillip Merrill was the salesman I dealt with and he was a perfect gentleman and made what has traditionally been a horrific experience in the past into a most pleasant experience with a perfect salesman who was knowledgable, experienced and a man of his word. I really appreciated dealing with Phillip and he is an extraordinary asset to Autoland Chrysler. I would definitely only buy from Phillip in the future whenever purchasing a Chrysler, Dodge or Jeep product. Thank you Phillip.

odessitka

Jul 15, 2014

Excellent and very professional service! Philip Merrill was so pleasant to deal with. He explained everything that was to be done and made appropriate recommendations for our new Grand Cherokee car. I give thumbs up rating to Autoland Service Department!

Gfernando122650

Jul 5, 2014

Excellent service! Pete Cavaleiro was so pleasant to deal with. He explained everything that was to de done and made appropriate recommendations on the proper maintenance of my RAV4. I give thumbs up rating to Autoland Service Department!

leoingles

Jun 16, 2014

I had a noise coming from my front driver's side wheel and the car was pulling to the left when in high speed so I decided to go to their service center. I called for an appointment on a Saturday, but when I got there they told me that they didn't have staff to look into my car's problem. On the following week, I called and made another appointment. I took a day off work and got there at 8:20am. They got my car and after about 40 minutes came telling me my alignment was all off and that the DOT# of one of the tires was different suggesting I had replaced it and that somehow that would've voided the warranty. They wanted to charge me $345.00 for an alignment job. I argued that the car was under warranty and that they should do it for free, but no luck. I drove to the dealership where I had bought the car for them to explain why the DOT# was different and clarify the issue. When I got there the technician was friendly and told me that the DOT# matched in all four tires and that the car had a warranty of 12 months for such cases, but they did not have an alignment machine at their location, but that they could take the car to another dealership in their group that had it. I told them that I would go back to Autoland. When I got back to autoland, I told the guy the numbers all matched, he gave me a lame excuse and said he needed to talk to his manager, who came back with him to talk to me. He said they could not do the alignment because this time the factory markings were off under the car. I had to argue with them for 20 minutes until they told me they would do it as a courtesy. They made me wait for 2 hours and told me they had the service done, but the car is still pulling to the left when the car in high speed, which means they made me wait and did nothing to the car.I have already called Chrysler to complain and make them aware of the type of scam artists they had representing their brand at Autoland. I love the car, but I live 20 miles away from the second dealership and am not that confident, I'll be replacing this car with another Chrysler brand when the time comes.

vcasey

Jun 15, 2014

The service tech was pleasant and helpful. I felt the service took exceptionally long (over 2 1/2 hrs). Concidering I made an early appointment it was not a long process procedure that needed to be done.

lucadena

Jun 1, 2014

I have to say that the seller Mike wyebe is the best, My wife and I had a very good experience with him when we made a lease with Autoland

nela1758

May 25, 2014

I wish all the experiences buying cars were like this one. I strongly dislike the salesman going back and forward to the manager with different prices and never getting the price that the car is advertise for. My hat off to Santigui and Anthony, continue your excellent work.

jmarie623

Apr 10, 2014

My husband and I went to Autoland wanting an small sized SUV with a very specific price in mind. The sales woman, Vanessa, was more than accommodating. She understood and respected our price range and worked with us to find the perfect SUV for us. At no time did we feel pressured to spend over our budget or to buy a bigger model SUV than we intended. She was extremely friendly, knowledgeable, and forthcoming regarding all aspects of the sale. Her manager Mike Jr., was also very accommodating and helpful with any other questions we had. The process was fairly quick and either Vanessa or Mike kept us updated during the whole process about what we will be doing next and what we had left to do. Our whole experience was great and I will most certainly be back for our next vehicle. Very happy customer!

wild0ntherun

Apr 9, 2014

FRAUD!!!!! Sold me a "certified" used 2010 Grand Caravan that is a piece of crap. Main computer went after 7 days due to water damage. There are other problems with this so called certified used van I'm being told I now have to pay to have repaired. It never should have left the lot in the condition it is in. They will be so kind as to take it in as a trade. Gee nice as I'll be out a few grand. Certified is nothing but a scam. Even Chrysler told me they have nothing to do with the process as the deanship likes to claim they do. It's nothing more than some pencil pusher with a pen and clipboard checking off boxes. BEWARE!!!!!

willa27bug

Mar 20, 2014

Went in to lease a new toyota. Godfrey was very friendly and helpful and found something that worked for me that day. I was with my husband and daughter and we were all treated very well. Loved the popcorn, drinks, and playroom. I felt that Godfrey went the extra mile for us and really listened to what we wanted and what we could afford.

lorenzo73

Mar 14, 2014

Yes I have always appreciated my services on the sales and services areas. They are very attentive with your needs and request and always do an excellent job

331colleen

Feb 11, 2014

EVERYONE IS VERY INVITING AND HELPFUL. WHEN I ARRIVED THE NEXT MORNING IN A SNOWSTORM, EVERYONE ASSISTED IN GETTING MY VEHICLE WARMED UP AND SNOW/ICE FREE.

zwrxp09

Feb 2, 2014

As is with almost all dealerships, this dealership is pressuring you to buy a vehicle. I could never fault the salesperson who I really can't remember the exact 1st name, but it's close to Santigul (or whatever it is). He's been very helpful and was really friendly in determining what I want. He was so accomodating with the test drive and he even asked me if I wanted to drive the car more. Although it's not the exact car I want, I was pretty sure I'll make a deal with them as my 1st impression was pretty good. I even went on to give them my credit application, and my credit card for a deposit for a car they can do a dealer trade with.But the problem started when his Manager, Jerome, came to see me. He was telling me that the option I wanted is impossible and was arguing with me even though, the feature (2nd-row bench seat) is standard with the Durango RT. I'm not sure if they just don't want to help me with what I really want, or just flat-out lying to me. In the end, he doesn't want to budge and kept arguing with me that option is not available, I just fumed and told him I can't deal with them. I quickly deicided I don't want to do business with them as that's not how you deal with your customer. I work in a customer service and sales environment and I understand a Salesperson's desire in closing a sale, but that's not how a person should treat a customer. I was asking to give them my keys but obviously they still want to make a sale with me and kept on delaying in giving me my keys and credit card.In the end, when I insisted with Anthony, to give me my keys and credit card, he shouted at me and told me to "Get the xxxx out, you're rude", when in the 1st place, I wasn't the one who was trying to argue and just want to, per his words, get the xxxx out of there, because of the way they treated me.Now, even though I already told them I don't want to do business with them, I received an alert from my LifeLock Subscription that they still ran a credit check. In which I will file a complaint with the Better Business Bureau.The regular Salespeople there are friendly, but if you get past them and speak to the "higher-ups", good luck in having a respectful conversation. Either they just don't know the features of the car they're selling... Or just flatly lying to you and forcing you to buy a car from their lot.

djv154

Jan 12, 2014

Great service department and customer service. Will tell friends about this dealer. Cleanliness overall show room and bathrooms. Don't have anything bad to say about this dealer. Everything is good about them.

pame1a

Nov 24, 2013

Friendly, professional associates. Clean and comfortable waiting area. Love the extra touch of free drinks, bagels and muffins. All in all a great experience. I would definitely recommend to friends and family.

Revwarren

Oct 2, 2013

I have been with auto land for over15 years plus brought 3 vehicles and my daughter just purchase her first vehicle the people at this dealship are true professionals and rated number 1 in my family for Customer Service no Hassle and trustworthy !

Pabask

Oct 1, 2013

Good work as usual guys!!appreciate the great service and courtesy!!I brought two vehicles from Autoland..My salesman Mr Duke was a charm very kind..wish him and Kash all the best..My family and I thank you!!

Brahvcamry13

Sep 30, 2013

Excellent buying experience for a 2013 Toyota Camry, we were there for 3 hrs and drive off with the new car. I did months of reach and this was the best deal and a excellent experience. This will be my 6 th Toyota, I still have my 2004 Highlander and 2007 4runner. This car for my son. All the Toyota I had go over 300,000 miles.

malisleite

Sep 1, 2013

I went today(08/31/13) to buy a certified pre owned vehicle. I went there on the day before to discuss the price. Today I went again to purchase the car and they didn't follow what we discussed. I just realized looking at the contract. They took advantage of me. They said it'd be $10,800 and it ended up being 13,000 without taxes, MV and all the other htings we have to pay for. I really don't know what to do. Please, don't buy at Autoland, they aren't trustworthy.

jandmdiamond

Aug 22, 2013

Ed Hirschberger provide us with friendly, and professional service. He took care of my vehicle as soon as I had arrived, explained to me what was going to be done and kindly asked me to wait in the waiting until the service was done. Before I knew it the car was ready and I was on my way.

TCW81969

Aug 6, 2013

I was on my way out the door. Arial Guzman made me feel comfortable and relaxed. He made the process pleasurable, he sealed the deal.

ROBTERRYS

Aug 3, 2013

JUST TOOK A RIDE TO SEE WHAT KIND OF VEHICLES AUTO LAND HAD.THERE HE WAS BRYAN JOVEL VERY FRIENDLY AND GREAT SALE PERSON.I WAS JUST LOOKING AROUND ( THEN I MET ADAM LIKA ) MANAGER.BRYAN JOVEL DID A GREAT JOB WITH ADAM LIKA TO PUT US IN A 2013 TOYOTA SIENNA.DROVE OFF WITH A NEW CAR THE SAME DAY... WHAT A SMOOTH TRANSACTION WORK WITH THESE TWO GUYS. ANY ONE NEED A CAR GO TO AUTO LAND AND ASK FORBRYAN JOVEL AND ADAM LIKA...........ROBERT AND TERRY THANK YOU GUYSLOVE OUR 2013 TOYOTA SIENNA SPORTS EDITION........

Telyfoto

Aug 3, 2013

Dave Rivera and his service team are the best. Always get me in a complimentary loaner vehicle no questions asked while they get my vehicle back on the road.

Jmoss23

Aug 2, 2013

Great professional service from start to finish drove in with my old car, chose a vehicle out there enormous stock and drove out with a new car.

CamryCar

Mar 28, 2013

We leased a Toyota Camry from Autoland in February 2013. The sales assistant Ms. Vanessa Francis did an outstanding job. She was friendly, competent, and fast. My wife and I highly commend her service.

ArminFrey

Mar 11, 2013

I actually bought a Toyota Rav4, but Toyota is not an avalable option. Felix was very nice and helpful with the sales and the follow up on our car. He was very professional. I'll be happy to go back to Felix to buy another car.

himo

Mar 2, 2013

Mr. Curtis was a friendly gentleman that helped us from the entrance to the time we met with Mr. Peter and Mr. Frank. We visited another toyota dealership before coming to Autoland, at Autoland, they know business, they worked with us until we agreed on a price that worked for both parties. Price was great and APR was great too. We made friends with Cutis, Peter and Frank. Thank you Autoland for your kind and courteous manner. Curtis is a real salesman!!!!

JenniferandTodd

Feb 26, 2013

Kenny Perez was very friendly, knowledgeable and helpful. He tried to work with us so that we were satisfied with our purchase and price. We would recommend the dealership and him personally to friends and family.

moo149999

Feb 17, 2013

this is an excellent dealership to buy from, ask to see melvin mathew( sales advisor) and you will be so satisfied with your purchase, the treatment you deserve.

Dulyn149

Feb 4, 2013

the sales team worked with me to get the best price up until the end. They even stayed late to close the deal with me.

joe.castelli.944

Feb 2, 2013

This was the 2nd car I leased in the past 2 months. It was a painful process until I got to Autoland. This was actually my last stop before I would just keep my current vehicle. I was frustrated with other dealers, their dishonestly and price changing. Your dealership quoted me a price on the phone, had the car waiting for me, and honored the price. I am very happy and have been telling all my friends. You will see me again when my lease comes due. Jerome Jackson was very nice and extremely helpful. He is an asset to your company

threeus

Jan 31, 2013

I was very pleased with my experience dealing with Autoland. My salesperson, Kathleen Loureiro, was very knowledgeable about the model I was interested in. I test drove the vehicle, negotiated a price, and processed the sale in a timely and efficient manner. I felt Kathleen was honest with me at all times, and the price seems fair according to online comparisons in the area. I would not hesitate to recommend Autoland to a friend, and I would recommend Ms. Loureiro in particular.

n_shah3

Jan 29, 2013

Best sale person Melvin Mathew and very helpful. He had all the answers I was looking for before purchasing new car. I was 50/50 between Toyota Camry and Ford Fusion but after going over with him I made up my mind and bought Camry.Thank YouNimesh Shah

brian todaro

Jan 29, 2013

We gave a great rating because Bryan Jovel continually worked with us to help meet our needs on the cost of a new vehicle. He was very knowledgeable with information about the Toyota Rav 4 that we were interested in and eventually bought. We would definitely come back or recommend people we know to see Bryan Jovel about a vehicle at Autoland. We also spoke with Adam Lika and he to was very helpful in approving the price of our new vehicle and also was instrumental in meeting our needs for the trade in vehicle we offered. We thank both Bryan Jovel and Adam Lika for making buying a new vehicle a good experience.Sincerely,Brian and Denise Todaro

almacd

Jan 29, 2013

I used to go to Autoland regularly but switched to AAA, because Autoland took all day and always pushed me to get something I didn't need; AAA is quick and not pushy. But I went back to Autoland yesterday to get a Prius recall taken care of, and I may start going there again. Yes, I ended up spending a lot more than I'd expected to, but it all made sense. Pete Cavaleiro, the guy who helped me, was not at all pushy, he simply explained my options. He also had suggestions for ways to solve problems I'd been having with the car. This guy is really good; you get the feeling you're getting advice from one of your buddies, as opposed to the slick sales routine I had run into in the past. I'm certainly going to give Autoland another chance.

wlg43

Jan 15, 2013

IT TOOK A LITTLE LONGER THAN I HAD ANTICIPATED, BUT WAS SATISFACTORY. THE COMPLIMENTARY SERVICE ON A NEW VEHICLE IS GREAT. I LOVE MY NEW TACOMA!

rex238

Jan 2, 2013

I was greeted warmly by the front entrance staff. They contacted Vanessa Francis quickly. She too welcomed me warmly. She was quick in looking for the type of car that I was interested in. The price was excellent. I fell in love with the car as I test drove it. I got $10, which helped with the gas and tolls to get there. I expressed that I was in a bit of a hurry, and all personnel worked quickly and efficiently to make sure I was out in plenty of time! It was a wonderful experience. !

rosie.flores.144

Dec 31, 2012

It was a great experience. This is the second car we purchase from here and we will send more family members to this location to purchase cars.

4DougLemberg

Dec 29, 2012

Autoland Dodge made my dream come true. They put me into the car that I wanted, and no other. They paid off my trade; today I received my payoff confirmation letter. With my new car, they offered me a Warranty that covers every single part on the car for the life of my finance, and not just maintenance; every single part and component-every mechanical, electrical, etc. They worked with a number of different banks to get me the best rate, and they also lowered my original interest rate. Every question and request I had, they followed through on. I will absolutely get all my vehicles through them in for the rest of my life, because your not just buying a car, your buying a company. Go see Jerome in sales, who took all the time I needed to allow me to make my decision, and see Kash in Finance. His support was invaluable.Doug LembergNew Milford, NJ.

runningbabs78

Dec 21, 2012

Great experience... all of my vehicle concerns were addressed and explained. I alsoI waited for my car in less time than anticipated which was great.

ortizjada81

Dec 19, 2012

I loved the experience I had at Autoland from the moment I parked in the parking lot until I left with a fairly new used car purchase. Ralph and William were very nice and helpful from start to finish. The facility was clean and offered it's customers food, beverages and television while waiting for paperwork to be completed. I would definitely recommend this car dealership to others.

adembner

Dec 16, 2012

Ist person who meet me couldn't find milage and took a long time writing vin #.Then I was told I didn't need service?????

shayjay

Oct 24, 2012

I just purchased this vehicle and I wanted it serviced by the makers of the vehicle, I felt it best because who would know your vehicle better than the manufacturer, whether new or used I will continue to use Autoland for my automobile needs, as well as a trade in for a newer vehicle as a later date. Thank you for your quality service------price could be better on a lower scale. D. Vines

asmad8

Oct 21, 2012

I went to 2 different dealership before autoland:Toyota universe and Sanson toyota and i did not make any deal with them due to unfriendliness and lack of experience,then i went to autoland toyota and got the deal done with a new car,it was a big difference about the quality of work and friendly staff,i am recommending autoland to everyone i know.

Chiquis07208

Oct 10, 2012

Customer service was great, definately family oriented. Love the kids play are with the TV. Salesman was very personable and kind. Business was handled at a professional level. I love the fact that it did not take me all day to get my car and that I was not switched from office to office in order to get the paperwork aligned, that was a A+. I do understand that is a business and as such the price can only be lowered to a certain extend, however the price I was given was reasonable.

pamela.jackson.3705

Oct 9, 2012

I had to purchase a vehicle because my car was totaled. I wanted to deal with a place that wouldn't disappear over night. Went I arrived I was met by Mr. Micheal Wyatt. Mr.Wyatt was friendly, understanding, helpful and listened to what I wanted in a vehicle. I knew it was late but he wanted to make sure I was happy. When I drove off the lot in a brand new Jeep I was very very happy. I would recommend Autoland to my family and friends. Mr. Micheal Wyatt was so very caring to me and my needs.

daga86

Oct 9, 2012

I gave the dealership such rating because I was satisfied with the excellent customer service I was given and because I am happycwith the car I bought that day.

Toyotauser1

Oct 6, 2012

I like going to this dealership because as a return customer, I am very familiar with this salesman and I am always given fair prices on my deals/trades. The process is quick and painless... Keep up the good work!

HGME

Oct 1, 2012

Well, I got to the dealership for a routine oil change maintenance on my 2000 Siena. while I was waiting, I decided to go to the sales floor to see if anything would interest me.I was Introduced to Humberto and He was able to talk to me in a nice manner, I did tell him that if I was to buy something I would only do it based on 3 criterias as follows: find something that I like, get a 0% agreement and get a decent price for my 2006 Siena.I finally got in love with a 2012 Rav4 and I got a 0% agreement and I got a decent price for the 2006 Siena. So with Humberto's Help I was able to acomplish succesfully what I wanted when I walked into the sales floor.

RandP

Oct 1, 2012

This was an excellent shopping experience for my entire family. Service was very informed, attentive and friendly. The entire process was turnkey, and completely met my expectations. Pricing was extremely competitive. I would definitely purchase my next car from this dealer.

ArtPalmer

Sep 27, 2012

Went to have PCM flashed in '05 Jeep Wrangler as per TSB #18-028-06. Work was handled quickly, professionally, and at a fair price.

lsm1025

Sep 20, 2012

Melvyn was extremely knowledgeable and really listened to my needs. He answered all of my questions in detail. Overall GREAT experience! If the wait was taking longer than usual he kept me posted on what was going on. When I was leaving the dealership he helped me hook up my phone and showed me how to work some of the new features in the car. He was terrific!!

bensilwy

Sep 16, 2012

Ed was very courteous. He explained to me exactly what type of service I would receive and why. He advised me about my next visit. Additionally, service was prompt and quick.

selverro

Sep 6, 2012

I thoroughly appreciated the time, energy and effort Curtis, the salesperson, and Peter, the sales manager, provided me during my car buying experience. Both were extraordinarily helpful, professional and courteous.

pzavodny

Sep 5, 2012

Outstanding level of service from Hoda (initial service contact over the phone) and Andres Fuentes (Service Advisor). Diagnosed and fixed the tire pressure sensor issue in my Toyota while I waited and I was on my way. I have been doing business with Autoland Toyota service for many years and would not take my cars (we have three Toyotas) anywhere else.

cocodivashay

Aug 31, 2012

The service was amazing . The environment was very welcoming I felt like family billy and Vanessa made the process so easy and I love my car. Thank you guys!!!!

SakinaAli

Aug 22, 2012

I found my experience at Autoland to be pleasant. My salesman Steve went out of his way to acommodate me and my family throughout th buying process. Working the price down was a process, but the same goes with all dealerships. Love my new car ?

xiyang

Aug 20, 2012

I was greeted timely and friendly. The representative was friendly and provided extra advice which were very helpful. The service was fast and the care drove nicely afterwards.

Warrco12

Aug 19, 2012

Joseph was very knowledgable, and helped me understand the cars many systems.He worked hard at getting me the price I wanted, and the amount for my trade in.He was very personable.

Jkozy

Aug 19, 2012

This was my first jeep purchase and Mike rossi provided a great car-buying experience and is a strong advocate for the brand. He was knowledgeable and attentive. He spent a great deal of time with me before and after the purchase teaching me about the various features. I am confident that if any issues arise I can call mike and he will point me in the right direction.

patelmihir17

Aug 14, 2012

SPECIAL THANKS TO, JOHN ROCK ( VERY-VERY-EXCELLENT SERVICES) he is a very very great person and he give us excellent servicesin future if i need new car i will see him first from : Nita Patel Mihir Patel Pisacataway,Nj 08854

waheed

Aug 14, 2012

Have good expereience buying with Autoland sales person Ralph L . Mitchell III help us and guide us on every step. I appreciate his all the help and wish him good luck for future

lorrilos

Aug 14, 2012

PROBLEM WITH TELEPHONE...GOT CUT OFF TWICE AND WHEN THEY LEFT ME A MESSAGE TO REMIND ME OF MY VISIT I ONLY GOT HALF THE MESSAGE.

pfifoam

Aug 8, 2012

Rosa was great to work w/. very friendly & got me the tires that I wanted at a fair price. Prices were high on the ac compressor & water pump - but I went to a dealership because I wanted them done right.

joshdavid

Aug 3, 2012

This was my first time buying a Corola. Ryan Mcvey could not have been more professional and helpful. Manager Adam Lika very professional and helpful, great closer!!!! Great deal, Thanks Autoland

Henrola

Aug 3, 2012

I had a fantastic service and I will recommend anyone to autoland. they are the best in the northeast.I live in CT and I drove all the way to buy my second car from autoland.

evergreenbar

Aug 3, 2012

Overall experience was very good but more attention must be paid to the cleanliness and maintenance of the restroom. It reflects on the professional of the dealership.

crskoos

Aug 2, 2012

The total experience went smooth and the sales person was very helpful, friendly and professional. Mr. Rossi handled and fielded all of our questions and we were very pleased to purchase from this dealship and have currently purchased two new 2012 Jeep Liberty's.

Sconcepcion

Jul 30, 2012

Everyone at the dealership were friendly and professional. All my questions were answered and I was assisted with service for my vehicle. I will definitely recommend this dealership to my friends and family.

dee78

Jul 17, 2012

I would like to take this opportunity to sincerely thank Mr. Michael Wright, for his wonderful & excellent services, he took the time, to show me his inventory of all new cars, he was very very helpful and he made sure that i was very happy in choosing my new vehicle, he also made my first service appointment, where i meet Rosie Ramirez, she was very wonderful in helping me with my service appointment. Many thanks to Michael Wright (Sales Associate) & Rosie Ramirez (Chrysler services)

lpisack

Jul 12, 2012

Our recent car purchase experience was very good. Our salesperson was friendly, knowledgable and fun to work with. The finance associate was also pleasant to work with. In addition, any other employees we came in contact with at the dealership were very courteous. Thanks!!

psnedd

Jul 9, 2012

Great and excellent experience. From start to finish. Great follow up after leaving the dealership. All employees went above and beyond what was expected. Excellent experience yet again for the 3rd purchase at toyatoland.

enidjl

Jul 7, 2012

Angel was very easy to work with. If we had a question and he could not answer it, he found out the answer quickly. Everyone was very friendly. I didn't expect to get my car that day as it had to come from another dealer, but the car was retrieved and cleaned up that day. We did have to wait a little while for the financial aid person, which had nothing to do with Angel.

mikeryan95

Jul 6, 2012

I was pleased to find the model and trim line in stock in a color that wasn't available at another dealership. I told Roland I was a motivated buyer and he worked to get me a fair price while understanding that I had a very aggressive offer from another dealership. He was courteous with my family and stayed late to get me in the car that same night.

JohnPadilla0029

Jul 5, 2012

Aroon was great!!!!!! Very helpful n courteous, this is my second car from him n I will return to him. Also the manager Derek was awesome and he obviously has alot of experience in this business.

Bellsu

Jul 4, 2012

I was at the Toyota dealership not the Jeep dealership. Angel is an excellent salesman. He was very knowledgable about the Rav 4s in inventory. He took the time to answer my questions and was polite and professional at all times. Angel made my experience at Autoland very pleasant. I am recommending him to everyone I know who may be interested in purchasing a car.

adwoadjare

Jun 29, 2012

I had a great experience with the employees at autoland. Ash especially was very friendly and helpful. He was also very patient and took the time to answer every question that we had. The prices at autoland is great and would definitely recommend it to everyone.

Panabrisa

Jun 26, 2012

I had a great shopping experience. John was very patient and accomodating. He was honest and helped me choose a car that really suited me and my family.

MaryEllen63

Jun 26, 2012

My experience was a good one. The salesman took time to show me several vehicles and guided me through the process. He was very helpful and worked with me to get the pricing I needed to be comfortable. He did a very good job.

xkrs10x

Jun 26, 2012

John's service was impeccable!!! I couldn't have asked for a more friendly, accomodating, knowledgeable salesman. My experience buying my used 2011 Rav4 was more than I could have asked for. This car dealership is not at all like any other. We were treated like guests from the minute we walked in, not looked at as dollar signs. I have already highly recommended to a few friends if they are in the market for a new Toyota that they HAVE to go to Autoland and deal with John Grasso!!

adembner

Jun 25, 2012

Ash was great and the dealership was very nice. The true test will be the service Dep't.. Also, it's too bad Toyota doesn't have a better selection of accessories that come together. e.g my truck came with a Moon roof and and old fashion metal antenna???

Jeep Guy 2447

Jun 23, 2012

This service department is professional, courteous, and skilled. I travel over 30 minutes past several Jeep dealerships to benefit from the service staff here. I have been extremely disappointed in the past with my prior maintenance appointments in Dover and Wayne. Autoland in Springfield is simply the best and I actually get excited to pick up my Jeep because I know it will run like new when they are done with it. My last visit was another example of exemplary performance. In fact, not only was my Jeep tuned up, it required a new battery and Alan was able to get it done and installed for me quickly while I waited! I have recommended this dealership on several occasions and will never go anywhere else!! If they had a 100 point scale this department would merit the top score....Thank you Autoland!- James

Slacon2021

Jun 22, 2012

Toyota was very organized and easy going. My sales rep was straight forward and friendly. I purchased a Prius. My Recommendation is that the reps become more knowledgeable on the cars these days cars are technical like computers.

estigal06

Jun 19, 2012

I came in for service. My service manager explained everything that my car needed in detail..down to the quoting of prices. My car now runs really well.

Pgillen

Jun 16, 2012

This was my mother's first time purchasing a new vehicle since 1994. She is very apprehensive about these types of transactions. Everyone from Mr. Montenero down to the last person who had us sign the car out was exceptional and made her feel at ease. The post factory leather seats are impressive and look factory installed. We will certainly take advantage of the 2 years of free service, and I would highly recommend Auto Land to anyone looking to lease or purchase a car.

kamineni99

Jun 11, 2012

Not much haggling on price, excellent cooperation from Manny and Lawrence.I appreciate especially Manny for prompt responses. I still need to work with Autoland for a manufacturing defect in Highlander.

usbrl00

Jun 10, 2012

The saleman Freddie was great. I would highly recommend Freddie to all of my friends and family. My father and I where very happy with this purchase.

Jvill

Jun 8, 2012

Why? The overall knowledge and professionalism that John shows , makes the whole buying experience less stressful. This is our 4th vehicle purchased/leased from Autoland and we will always be loyal.Thank you,Jackie Vill

Jose72z28

Jun 5, 2012

As always my visits to Toyota service department have been good. Mr. Sutherland is very friendly and professional. He answered all my questions and made sure I had transportation home. Thank you very much to Mr. Sutherland and Autoland .

johnnyboy173

Jun 4, 2012

Everyone at the dealership could not have been any more friendly. My wife and I had a great experience there. This is one task (buying a new car), that I never look foward to but the staff here at Autoland changed our minds. It was quite pleasant. Our salesman (Ash) was very helpful and understanding. The management(Mark Montenero) there deserve a medal for turning that place around from what it used to be. I remember a while back when Autoland was talked about, how the salesman would attack you at the door and pressure you into making some kind of deal. Not the case anymore. Hats off to the Staff at Autoland. Job well done. Thank you.

SamOnwubu

Jun 3, 2012

My experience with Autoland has always being great. This is the second car I bought from your dealership. I will recommend your dealership to friends and family.

ashpia

May 30, 2012

She was amazing. Very thoughtful and respectable. I would definitely come again and recommend Autoland to others for service on their vehicles thanks to her!

scott

May 23, 2012

the sales staff and finance staff were friendly and accommodating. Overall it was probably the best car buying experience of my car buying life. John Grasso had full knowledge of the product and helped with insurance as well as working out a fair deal for myself and the dealership.

keithgiles

May 23, 2012

William was very friendly, Dario made it happen but the reason I was there was PRICE, price price. The only complaint I had was the time it took to buy the car

Joseph DelVecchio

Apr 27, 2012

I wantded to take this opportunity to say what a wonderful salesman you have in JAMAL! (sorry, I do not know his last name) He COULD NOT have been any more polite, courteous and knowledgable than he was. He made our whole experience of buying a new car the most pleasant one! I will highly recommend JAMAL at Springfield Autoland to all of my friends and family members. You have a "REAL GEM" in that fine young man!!A truly GREAT experience!Joseph and Diane DelVecchio740 Layton DriveUnion Twp, New Jersey 07083908-687-1342

dgalerj

Apr 15, 2012

Well-organized, prompt and careful service. The waiting room is welcoming and makes my wait time easier with amenities such as coffe and wifi. Bill Southerland remembers my name and previous service, is friendly and helpful when I bring in my cars. Highly recommended.

acarless

Apr 9, 2012

Went in to get my vehicle diagnosed because all my windows were not working from what I thought was a window regulator issue. After the diagnosis, was told it was a shortage in my window master switch and would cost $200+ to change. Told them to go ahead and fix it. About 1/2 an hour later, the dealership representative I was dealing with came to me and said they made an error in pricing and the cost to change the master switch was really 300+. Not only had I wasted an extraordinary amount of time so far having to wait for the vehicle to be diagnosed, but halfway in the middle of my issue being repaired, I'm now told I'd have to fork out more money. If that's not a classic bait and switch move by a dealership, I dont know what is. To add insult to injury, I had to wait an additional 1 hour to get my vehicle when I declined to pay the additional cost and told them to give me back the car. As a follow up, I sought an alternative to figure out how else I could get the window master switch changed without the incredible cost. I took to the internet and found that the switch cost $60 shipped and was provided an instructional video online of the step by step process. Turns out its a 10 minutes fix to pop out the old switch, unplug and install the new one. I've had a harder time adjusting the clock in my vehicle to daylight savings time. I felt a sense of pride having installed the switch myself and thought I got one over on the dealership. Turns out they'd have the last laugh because its not a window master switch issue as they had diagnosed, but indeed a regulator problem as I originally thought. So the $125 I paid for the diagnosis was wrong and a waste of money. How can anyone not be frustrated!!!!

conjourtj

Mar 9, 2012

I filled this out a few minutes ago it had stars on top with no words so I don't know if you received it . I just want you to be aware how easy it was leasing a car this time.Jude and the other sales person (sorry I can't remember his name)made the whole process move along and we were both satified with the deal in about 15 minutes. I was driving home in a little over 2 hours.I have leased 21 cars (family-friends) since 1990 and this was one of the easiest process that I have encountered. When my lease or my wife's lease is up ( she is on her 5th Camry)I will come back to Autoland. I can't say enough about your sales person Jude-- he has the ability to make the customer feel that he is working with you not against you. Your leader Mark has used the words "experience the difference" I for one have seen these words now take the form of action. Tom

marilyn cipriano

Feb 15, 2012

I am a repeat Autoland customer. John Grasso,my sales, associate made my visit a great experience. I was returning my leased car and purchasing a new car. He was informative and enthusiastic and made me confident that I could contact with any questions about my purchase. Autoland seems to have efficiency down to a science.

kcamp814

Feb 10, 2012

My car buying experience from Autoland was the best. From the minute I walked into the dealer, I felt very comfortable and the staff made me feel like everything I was looking for they were going to get me. Shanequah and Adam were absolutely wonderful. My happiness in the car I wanted to buy, was their main focus. I would definately go back to Autoland to buy another car from Shanequah and Adam. Thank you so much.

Mikeydell

Feb 8, 2012

This has been the best auto-dealership experience that I've ever had up to now, and I've had several over the years! I can highly recommend Autoland. The sales personal I dealt with - Adam; Felix; and Owen and the finance guy, Steve, were amiable, courteous, patient and very knowledgeable about both the vehicles and the pricing that I was interested in - not once did I ever feel pressured to buy or sign anything. The selection of vehicles available for road testing was impressive, and the follow up from Autoland since I picked up my vehicle is phenomenal!

adeline1

Feb 6, 2012

My most recent service was not so bad. The team are very professional on making sure the customer is satisfy. I am happy and that is very good. The dealership is a little pricey but atleast I can guarantee where my money is going.

donnamauro

Jan 16, 2012

Jesus was very easy to deal with and made buying our new car a very pleasant experience. He was very knowledgeable about the vehicles we looked at and was very helpful in providing information that helped us make our decision.

FamilyChildren

Jan 13, 2012

Sales representative, Jesus M. Valentin, Jr. was superb. very knowledgeable, friendly and his first priority was evident "Customer Service". We were very happy with his overall assistance in the pick up of a new van that we returned to finalize purchase of a 2nd van. "He saved the day and restored faith in customer service". Thank you Jesus.

Donald Easum

Jan 9, 2012

I had a complicated and pressure-loaded personal schedule the morning I drove my ailing Sienna into your workshop. I was seeking immediate attention - I had no appointment - your staff nonetheless made me feel my obligations were as important to them as were their own. They were fun to talk with. They took care to explain clearly the details of what they would have to do regarding the brakes and pistons and an outside mirror, none of which were performing as well as they should have been. They gave me a car to use for the rest of the day and overnight while they worked on mine. I wish also to cite the efficiency and thoughtfulness of three women in the financial office. I had misplaced an essential insurance document. One of the three telephoned my insurance company on her own initiative to obtain a copy for Toyota files along with an extra for my own. Although I hope it is not soon, I look foward to my next visit. Donald B. Easum,Retired U.S. Foreign Service9 January 2012

sscaria

Jan 5, 2012

Overall process was very good extremely friendly and personable staff. Only slight negative thing to say is took awhile to get through the financing process. Also, had to come back next day to get a scratch buffed out that was not done night before. In all fairness though the maintenance crew most likely could not see it that well it was nighttime and we purchased a black car. However, We Got a Great Deal and would recommend this dealership to everyone! We will go back for the next car!

Joe Rod

Jan 2, 2012

I went there with a friend that was looking, and after dealing with valentin Jr. I had too lease a truck. I thank mr.Valentin for making my buy so easy.thank you and good luck!

abczheng

Dec 30, 2011

felix? excellent slae rep. very respective,sweet, and do best to help me and the company out. the service is excellent I am very enjoy my new car.

JrZyChris

Dec 23, 2011

I walked into Autoland a little nervous from an experience at another dealership two weeks earlier. There was no reason what-so-ever to be worried. From the beginning, this dealership provided excellent customer service.I pulled up the wrong building, however a young lady (forgive me, I forgot her name) was standing outsite, brought me inside to introduce me to the general manager, who was very helpful, and the two of them got me over to the right place.I met the manager of the Chrysler/Dodge/Jeep area, John, and he brough over Jesus to assist me. Quick as anything, he had the keys ready for a test drive - I already knew what car I was interested in - and I was at ease before the test drive was even finished.I was a bit concerned that we wouldn't be able to get my numbers to work, but we came to an extremely fair compromise and before I knew it, my bottom line was approved and they were working up the paperwork to review with me. The gentleman who had me signing documents was quick and explained each document I was signing - even stopped me when I got a little signature-happy on the contract part because he wanted to go over it with me first.I left a short time later with a 2009 Dodge Caliber, a car I had been looking into for a bit, looking for the right one as far as price and milage were concerned, and was able to find it at Autoland, hassle free thanks to Jesus and the team over at Autoland Chrysler/Dodge/Jeep. If you are looking for excellent service and find yourself at Autoland, ask for Jesus. He turned a very stressful situation into a pleasurable buying experience, thanks to his great personality, sense of humor and understanding of my situation.Thank You Jose & Autoland!

JJackosn

Dec 20, 2011

Thank you for your service and your time in getting me into a mush better vehicle for the money and the weather to come. Thanks.

va9nessa

Jun 22, 2009

I bought my new Toyota Yaris in April 2009 from Autoland Toyota. I was extremly nervous, but from the second I walked into the showroom I was totally surprised. The entire staff was friendly and helpful all the way through the car buying process. I was never pressured into buying or committing. Filling out the paperwork was a breeze and everything was explained to me so that I was able to understand what I was signing. I got a great financing program, and couldn't love my car more. Shopping at Autoland was the total opposite experience of car buying at a dealership that I was expecting. I will always refer my friends and family here, because they truly have the best service and provide the best experience out there.

angela.genzone

Mar 24, 2009

I would recommend this dealer and I have to all my friends and family. They were so nice, helpful and they even have a playroom for my children. After we finished choosing our car we had a place to watch a movie with theater seats and popcorn, they even served us pizza, water and coffee. My salesperson even told me that I have an oppotunity to meet the service department at the "NEW OWNERS CLINIC" who ever heard of that. Autoland didnt just sell me a car they started a new relationship with me. I even have everyone's cell phone numbers!!!!! THUMBS UP FOR AUTOLAND!

ruynj

Jan 4, 2009

I will never recommended this dealer to nobady. Got the address on the dodge web site, and since my company is less then half mile way from there, got my bussnes partner and got there, ready to buy 2 Dodge Sprinter 2008, the van look's great and after we get in love with that, came inside ready to settle the deal. Been talk to the sales men for almost 2 hours , he made me feel like i was home, could not be bether,he ask me to a commitment of 16,000 dolars to make sure i was not a player as down payment and we agree at 8,000 gave him my debit card and since each van was tag price at 42k and 43k did a offer for 34k each ,the sales men did his job show me why i should buy there and not on the other dealer i found the same van on New Mexico who gave me the price there at 34k to buy 2 for the same van. But unfortunale was not the end of the deal, came from inside a manager Anthony Cipriano who show me the wrong way to treat a client, i felt so disrespected the way the poor men have talk to me , trying to show me there he is the one who make the rules and i culd not tell him the prices i whant to offer because Autoland Dodge was a local dealer and they culd charge more then the other dealers in other places, just because they deal with people who dont get inform before get there.I will send him a lether with same phone numbers from pigs farms where is the right place to use his skills as a manager.I will make shure all my friends will know that's not the place to buy a car or truck.

autorates

May 2, 2007

I was always afraid about the reliability of used cars and never thought of buying one, thinking they will be overpriced! I came to know how wrong I was when I visited the Pre-owned specials on the website of Autoland. I got a certified pre-owned 2001 Dodge Caliber! Quality and savings are not my worries now.