Used Cars for Sale at Autoland Toyota/Chrysler/Jeep/Dodge in Springfield Township, NJ

Pete

Sep 14, 2016

The customer/waiting area in the service department could use a little sprucing up. Maybe more colorful paint, more charging stations/desks and maybe some more comfortable furniture. Other than that, Autoland is great and will always remain a loyal customer. Thank you.

Leilani

Aug 26, 2016

Dealers were accommodating tried every means to satisfy customers .

Yun

Aug 18, 2016

The service advisor Sal explained very clearly on what was done to my car maintenance. The waiting room is nice. I was able to drink coffee and eat bagel for free while I was waiting there. The wi-fi Internet access was fast too.

Yi chun chen

Aug 15, 2016

My family or uncle liked the car and brought it. The service was good and the car itself was well prepared for him.

Jean durand

Aug 7, 2016

It was a good experience having my new vehicle service at this dealership You definitely have a good5*****

Jeff mazik

Jul 31, 2016

Thanks for the heip,much apprieciated.staff was courtious and helpful.

JY

Jul 27, 2016

Robert is an excellent sales person. He follows up customer's needs.

Sheryl

Jul 7, 2016

From the moment I parked my car to enter the dealership to the moment I drove away with a new car I was treated like gold. I told the salesperson what I wanted and I was shown the three cars which made my criteria. No high pressure sales tactic. He actually left me alone with my son to decide between the three cars as we touched them and sat in them. Instead of having to read all the minute differences between the cars, we were told the obvious differences in price. There were so many technological advances between the car I bought and my old car that I was amazed. The lane safety feature is great. The finance package was easy to understand. You can't beat 0% financing. I added in the extended warranty and the tire package which I knew about before I sat down because I did research on the website. The $750 college rebate required some work. My college transcript off the school site was not enough. The dealer needed a diploma which the school hasn't mailed yet. The customer service was excellent. It's nice the offer of popcorn, soda, hand sanitizer, and flash drives. They saw finger prints on the car and they would not let me leave until someone came to wipe it away. I've driven the car now for a week and it's perfect. I really like the fact that ToyotaCare is built into the price for the next two years. All in all not a bad experience and pretty, pretty good! Thanks Mark Montenero, Chris Stavros, Joe Catena, Dustin Armstrong, and Rafic Chami! Superb!

Suzanne Stevenson

Jun 29, 2016

Sal Giordano took care of me and he was fantastic!. He ordered the part, met me when I came in, and told me how long it would take. I elected to wait, doing work on the WiFi available (which was a MUCH better and easier connection than I have experienced at a lot of places like Barnes and Noble). The little computer bays are extremely handy and I worked quite comfortably there until my car was ready. The complementary coffee and bagels are a nice touch too.My car was ready within ten minutes of when Sal said it would be, and it was fixed perfectly. I have never had a bad experience at the Service department at Autoland Toyota - they do a great job, they do it efficiently, and the facilities if you prefer to wait are comfortable and designed for the customer's needs.. It's one of the reasons I come back to Autoland for cars.

Alvaro Quintana

Jun 17, 2016

I went to the Jeep Dealership located on RT 22 and was greeted by Walter at the Door. Professional, interested in what I had to say, NOT PUSHY! and well educated on the vehicle he showed us. I have bought my fair share of new cars but never on the same day. Walter was very helpful and the fact that he was not "pushy".. closed the deal for me. Bought a 2016 Grand Cherokee that same day and in a few hours, my wife was driving it out the dealer. I will recommend Walter to anyone and believe me, I will be going straight to him when it is time for my new personal vehicle. Autoland is lucky to have someone like him work for them and deal with customers. Thanks Walter for making our buying experience so simple and easy.

AVK

Jun 12, 2016

excellen customert service, good communication and promo delivery. Special thanks to Keri and Nick for all their help.

Stan

Jun 3, 2016

I have been a loyal customer of Autoland for years. Recently I traded my Highlander for a 2016 RAV4 Hybrid. I checked the value of my vehicle before I went into the dealership. The amount I was offered for my trade in was definitely in the ballpark, of what it was worth. In each of my experiences with Autoland, whether it was the sales department or the service department, I have always been treated with respect and courtesy. There has never been a hard sell and the staff has always been upfront regarding each aspect of the sales process. I would recommend this dealership to anyone and have done so on numerous occasions. In each instance everyone I referred had a positive experience.

Andy

Jun 3, 2016

What a great day! The staff at Autoland have made me a customer for life. they are different then the average dealership.! they care and it shows! thanks so much!!!

Raj Patel

Jun 2, 2016

Have been using maintenance/servicing since 1994 and experiencing great !!!

Theodore C. Suber

May 24, 2016

On May 7, 2016, I went to Autoland Toyota because I wanted to hear what they had to offer as far as a trade-in for my 2009 Camry. My intentions was just to speak to one of your salesmen (Jeanrock). I really wasn't planning on trading in my car, but as it turned out, I left your dealership in a brand new 20016 Camry. The trade-in process was easy and the salesman (Jeanrock) was very patient when answering my questions and made me feel comfortable, inspite of my initial reluctance. I would most definitely recommend Autoland Toyota to a family member or friend!

TOYIN

May 21, 2016

The repair on my car was done at a reasonable time

RC

May 10, 2016

Very poor management I received very bad treatment by the manager The sales person make promises that he couldn't accomplish. I will never put my feet again in that facilities.

pat burkhardt

May 8, 2016

as usual got the appointment I wanted and was completed before promised.

Paul pimentel

May 4, 2016

Great and effiencet service the staff were all professional and watched out for my truck ( Stella )

Ketki Kshirsagar

May 1, 2016

Thanks to Albert T, Purvesh patel, Dustin, Steve and Peter for helping me and guiding for the best. I was really happy the way entire team coordinates and makes the customer happy. Excellent customer care. Will definitely recommend friends and family to visit the Autoland. Special thanks to Albert and Mr. Purvesh patel.

Leslie

Apr 27, 2016

Regular maintenance done on car. Well done, by nice, knowledgable people.

Helen

Apr 24, 2016

We will go back to service again soon.They don't have the part for my car, I guess.It was postponed because we haven't enough time to stay at Autoland.We will go there tomorrow morning for repair.I hope my car will be good condition.

He Joseph

Apr 17, 2016

Bill Southerland is a very courteous service adviser who made sure that I am satisfied when I get my car back. This is very important to me.

Larry Sheppard

Apr 8, 2016

Excellent service is the best way to explaine my experience

Ian

Mar 30, 2016

Pete is very helpful & professional! I will definitely come back for service in the future.

Mimi

Mar 26, 2016

I bought my second toyota from autoland because they gave me the best deal without sacrificing service. I love their express service where you have less waiting time to get an oil change. And the service guys are willing to to take the time with any help you need.

Timothy Coe

Mar 26, 2016

Great leasing experience! This was my second time leasing a car from autoland, I will return for my next car.

Babatunde

Mar 25, 2016

I was very satisfied with the purchase process. The sales rep who took care of me, JeanRock was extremely professional and perfectly caring! I would recommend him and the dealership all day.

Erica

Mar 25, 2016

I went there for service on a Saturday morning and I thought I was going to be there forever. Sal was great and once my oil change was done he informed me that I needed new wipers and a filter. Once I agreed I waited no longer than 15 minutes and was out. Sal was very pleasant and respectful.

Vinicio Mendez

Mar 23, 2016

Excellent serviceGood jobThe oil change my car was fast

HEMASHAH

Mar 14, 2016

Sales and Finance need to improve and Experince with dealership was great, I would like to come agian but with better Customer service

Ziggy Borowik

Mar 14, 2016

Bill Southerland is always amazing with his service. I want to commend him for his expertise and recommendations for my service

Phuc le

Mar 12, 2016

i have a service for my Tundra at toyota dealer (toyota land) on rout 22 east, i think i got the best service i ever had before, the staff is friendly and helpfull, it was on time and high quality as the service, i will come back and recomend more friend to come to you, keep it up guy...

Bigmust

Mar 11, 2016

I recently purchased my second CPO Toyota from Autoland, the first one was back in 2005. I have to be honest they have come a long way since then. The facilities are state of the art and have all the amenities to make your time there more than comfortable. The sales experience was above board, they honored the internet price with no questions asked. From Sales to Financing the process was a good one. I always felt that I was getting a fair deal, which is all you can ask for when buying a car. For such a large dealership the experience was very personable. If you are shopping there ask for Neil and Rondell in Sales, and Curtis to do you financing.

Kurt

Mar 9, 2016

You guys do a nice job. My only criticism would be that you should wash the car before you give it back to the customer.

T

Mar 9, 2016

My salesman Jamel and his manager worked out a great deal on a new Toyota lease. Highly recommend Autoland to all prospective buyers.

Orlando Torres

Mar 2, 2016

My wife and I have leased from Toyota for the last 20 years. The last four leases have been at Autoland. Without a doubt, this was the best experience we had had to date. Our representative, Mr. Stanley Durant was amazing. He cut through all the "red tape" and streamlined the process to where my wife and I were not even aware we were done! It was that smooth of a transition. Such a great experience.

steve balac

Mar 2, 2016

Sal takes care of me all the time. i never have any issues after visiting him at the dealer

RANILO FUENTES

Feb 26, 2016

EXCELLENT CUSTOMER SERVICE AND MY SERVICE ADVISOR WAS ATTENTIVE..GOOD JOB

Ted bernadin

Feb 24, 2016

My name is ted bernadin I came from Smyrna Delaware all the to Springfield nj to look for a certain car the salesman who sold me the car was Jean nazaire he sold me a 2012 Scion tC mr. Nazaire treated right he gave me the best deal possible he was straight to the point and upfront with me when we was making the deal for the car sansone auto really care about there customers and the most important thing for me that I appreciate is that mr. Nazaire really went The extra mile for me he put me in a great car that looks good and they made sure the car was in pretty good condition when I purchased the vehicle it only had 18000 miles on it all I can say is if anyone wants a great car with salesmen who are straight shooters who will be honest with you sansone auto in Springfield nj is your dealership and if you do go, go visit Jean nazaire he will put in a good position.

Rosa A. Abreu

Feb 19, 2016

Vanessa made the whole car buyin experience pleasant. ,I felt very comfortable n taken care of, will recommend her to my friends :)

Tom Della Piazza

Feb 13, 2016

From the purchase experience to vehicle maintenance I would like to express my high level of satisfaction with Autoland.Toyota and Jeep.

Kevin Kennedy

Jan 29, 2016

Great people great service will buy my next truck at Autoland

Frnak Tuozzolo

Jan 8, 2016

The entire experience was wonderful, the salesperson was terrific and went above and beyond to accommodate my family and I . I would recommend your place to everyone!

Kristie Babiarz

Jan 7, 2016

We had a wonderful experience at Autoland. Ralph our salesman was accommodating and very informative about every detail we wanted to know. We had our two boys with us and he made it feasible to go through the car leasing process with them there. I wound up winning $1,000 for just taking a test drive, which was amazing. Ralph was pleasant and kind. He and my husband went head to head over prices, but in the end we came to a price we were happy with. We thoroughly enjoyed our experience and I will definitely recommend Ralph and Autoland to my friends. My boys thought he was funny and we all walked away smiling. Great job Ralph and Autoland!

David Grossman

Jan 6, 2016

Good service. Vanessa Francis is terrific to work with.

Mike

Jan 6, 2016

Awesome!!!! Very pleased with the overall experience and very pleased with the service.

Phyllis Micnieli

Jan 4, 2016

I was treated very respectfully by Joe, Kenneth, Lawrence, and Curtis at Autoland in Springfield when purchasing my new Rav 4. They all went out of their way to accommodate my requests.I was very pleased with the price and the fact that the car was delivered to my home, which saved me having to ask someone to drive me to the dealership or to pay for a cab. These amenities make car buying, which can be a nightmare, a less painful experience.I would highly recommend Autoland of Springfield, NJ to a friend or relative. In fact I already have done so.

Ed

Jan 1, 2016

I purchased new tires and the valve covers were not put on. Also I payed to much for the tires.

Jack

Jan 1, 2016

Very friendly and knowledgable stuff. Highly recommended.

Joe Reres

Jan 1, 2016

In and out quickNo appointmentQuality work preformed

Diana Jaffe

Jan 1, 2016

Always reliable and convenient hours with weekends and late hours. Shuttle to shopping and wifi in waiting room.

Sharon Kurtz

Jan 1, 2016

From walking up to the door until I left the Building, I was comfortable and at ease.Everyone had a smile on their face and were all helpful.Thank you Mark,Joe,Lawrence,Billy and Kenny.

Syl_NJ

Dec 25, 2015

As always, I had a great experience when performing the biannual customary car maintenance check at Autoland for my 2010 Corolla, enjoying reading and refreshments in the customer waiting room. I was a bit disappointed with the high bill this time - but this is what happens when both tires replacement and an expected costly repair (axle replacement) come at the same time. I am actually glad the technician did find what seemed to be the beginning of possible more serious trouble or danger with the axle.

Yeabu Koroma

Dec 18, 2015

I was given prompt attention and my car was serviced properly and timely.

Martin Graifer

Dec 17, 2015

Very good overall experience. Prompt, quick and polite service.

Margie

Dec 14, 2015

Overall experience with the service dept was very positive.

Mike

Dec 13, 2015

The sales team was GREAT! We received great service and we were treated professionally by the folks at Autoland.

Helen Fernandez

Dec 4, 2015

We were very happy with the Customer Service we received from Neil. He showed us used cars as well as New Cars. Explained the features of the cars I as interested in purchasing. Neil is an overall nice person, very patient and has a excellent character and is well fitted for the role of dealing with people and an excellent Sales Person. Very personable.During the negotiation process he was attentive and helped in facilitating the negotiation process. Even tempered, always smiling and made everyone feel at ease. We, my son, daughter in law were so pleased that my son will be seeing Neil for a future purchase of a new vehicle in the near future.. Thank you. P.S. My advice, look for Neil!

Judy

Nov 17, 2015

This dealership has the art of selling cars down to a science. From the dealerships layout, sales personnel knowledge, child's playroom to providing food and beverages, this place has everything you need to let your buyers guard down and focus on making an offer that you feel comfortable with and certain that your getting the best deal around. The individual attention and salesman overall presentation, knowledge and relaxed demeanor convinced us that buying from Autoland was a good choice for our family. My husband and I looked for a vehicle for several months prior to going to Autoland, we're sure had we gone to Autoland first we would have purchased our 2015 highlander much sooner.

Melida Arias

Nov 14, 2015

Great experience, sales person Ronald was great. Walked me thru all the steps of the sales process. Great selection of cars. Was very impressed with sales person knowledge of vehicles. Sales person was very understanding of my financial situation, did the best for me to get a new car that I would be satisfied with price and vehicle. I would recommend friends and family to Auto land. The staff was great and the finance manager Rakif was awesome. Giving us the best deal for our money.

Nata

Nov 12, 2015

Excellent service. I was very happy I chose this place to get my car.

Dave O

Nov 9, 2015

John Grasso was exceptional. He listened carefully to what I was asking, showed me cars within the realm of what I wanted and we were able to discuss pricing in a cordial manner. A pleasure to do business with.

JLD

Nov 9, 2015

Excellent sales rep, Stanley. Patient, answered all questions with very clear explanations. All in all, a pleasant experience.

Wendy Kaplowitz

Nov 7, 2015

Able to set up an appointment time and the service was done in under an hour.

Wilfredo Tangunan

Nov 5, 2015

Highest Commendation is given to Larry Valdez and Ronald Batimana for their excellent and outstanding sale performance. They deserve a merit award. Thank you, Wilfredo Tangunan

alan matthews

Nov 4, 2015

Both sales manager and sales people from start to finish were the best .

Jerry

Oct 29, 2015

Good experience no complaints go see Kenny and Billy! They'll take care of you!

Christine

Oct 27, 2015

Ralph was our sales rep when we bought a car for our daughter. He did a great job working with us and also made sure we got a problem fixed with the car. His follow up was great too. The only thing that wasn't his fault was the insurance process! The way they did that took way longer than any other car we have purchased before. That was out of Ralph's control. In the past, the dealership dealt with it and temps were issued and that was that. This time, he had to find the right person to speak with from our insurance company and had to be on the phone holding, waiting, etc. just to get our insurance done so we can leave with the car! We found that annoying since we were there for hours already between test driving and buying the car the same day too. As buyers of cars before, we have never dealt with that type of insurance experience. I think the dealership needs to work on that part. Otherwise, all was good and we would recommend Ralph to our friends for sure.

William Y.

Oct 22, 2015

.Purchased a new Camry from Autoland Toyota and it was a good experience. Process was fast, pricing was competitive, and the overall experience was pleasant.

Scott Czarkowski

Oct 21, 2015

Service was really fast and everyone was great. Didn't have to wait long when I got there.

Mark Riesenberg

Oct 19, 2015

Stefano did an excellent job of making sure all my questions were answered and that my car maintenance went smoothly which it did. I was in and out quickly.

Ms Wheeler

Oct 19, 2015

The gentleman who waited on me was the nicest guy I've ever dealt with at a car dealership in my life

Missymara

Oct 18, 2015

Service was completed within an hour. Service rep was very courteous and efficient.

Marianne dangelo

Oct 17, 2015

Excellent!!!!!! Will never take my car anywhere else

Andrzej Wojtowicz

Oct 6, 2015

I was never more happy with the service from Toyota Autoland .Stanley our dealer was very pleasant and professional -thank you for not being "pushy" and giving us time to make the right choice.

Justin Goldstein

Oct 5, 2015

Fast service & excellent customer relations. left completely satisfied with the service

Marie

Sep 30, 2015

The service was excellent. The employees are very friendly.

Kim

Sep 23, 2015

My experience was excellent. My salesman Melvin was helpful, direct, and informative. He was able to get me into the car I wanted and I felt no pressure to commit before I was ready.

Ibrahim Hamed

Sep 23, 2015

It is a good experience. Nice job. The repairs take up to an horse which reasonable for first repair of new car. I bought the truck from autoland Toyota. This is my 3rd Toyota brand from Autoland

Mike Gunther

Sep 15, 2015

We purchased our new 2009 Camry hybrid at Autoland and have had it serviced exclusively at Autoland.Starting with our terrific Sales person, Curtis Parrish (since promoted - no surprise there), to our Service co-ordinator, Bill Southerland (always courteous, friendly and helpful) it has been a great experience dealing with Autoland for the past 6 years. They both reflect very well on representing Autoland and have high likeabilty quotients. Good people!

Tawana T.

Sep 13, 2015

I was very impressed with the service provided by the staff at Toyota Autoland, especially my sales representative, Vanessa Francis on 9/7/15. Vanessa Francis and the other staff members were informative, warm, helpful and dedicated to ensuring that I was approved for lease of a vehicle in spite of my current financial difficulties.My one "complaint" was the fact that I had to spend the entire day at Toyota Autoland, arriving at 10:30 a.m. and leaving at 7:30 p.m., because Vanessa Francis was servicing several customers at the same time.Still, I found Vanessa Francis to be an excellent, knowledgeable sales representative dedicated to ensuring the complete satisfaction of her clients. As a result of her knowledge, persistence and skills, I left Toyota Autoland on 9/7/15 with a new 2016 Toyota Corolla.

mirtha

Sep 11, 2015

Fast and excellent attention, I don t need to make appointment and they take care my car so easy. Always is the same, good and right. Also nice bagels and coffe

Mario Fernandes

Sep 9, 2015

It was a pleasure working with Maurice.He came thru for us on everything we asked.I would recommend him and Autoland to all.

Atul

Sep 9, 2015

The service of my vehicle was done in time! The procedure was easy and quick.

Ashley S.

Sep 7, 2015

There's no reason to go anywhere else! Highest quality of customer service and the facilities are outstanding. I'm a returning customer and can't imagine ever using another dealership. They make the process so easy. I highly recommend choosing Autoland in Springfield.

Linda ODRONIEC

Sep 7, 2015

Excellent service and professional staff! Thank you for a pleasurable experience .

Orlando Torres

Sep 3, 2015

I have patronaged several Toyota dealerships of the last 20 years. After one visit to Autoland, I have never gone to another Toyota dealership. The sales staff and finance guys are the best. I have purchased my last four (4) vehicles from Autoland and I have never been happier. I have now begun purchasing vehicles for my children here. Service and repairs are easy and they have Saturday and Sunday appointments, which is extremely convienent. I will stay with Autoland for all of my Toyota needs.

Bradley Block

Sep 3, 2015

The service was great. The service was quick and efficient.

Jeff

Sep 2, 2015

The service Consultant Ted Contoleon was professional, and got my truck in for service quickly. He was polite and friendly.

Maritza Reyes

Aug 31, 2015

Beautiful showroom, amazing sales representatives!Recommend buying at Autoland to everyone!

Dave

Aug 31, 2015

The service area was very clean and tidy and the service was done quickly.

Anastasia Hays

Aug 17, 2015

Very pleased with this car buying experience! Gabe our salesman was very proffesional, helpful and understanding. I have heard alot of negative comments about Autoland but this was the best yet of my three new car purchases at Autoland.

Sheila Munson

Aug 16, 2015

Ted Contoleon was a great customer representative. He met me and instantly took all relevant information and sent me on my way. He called the designated phone number when the car was ready and it was an effortless process. I returned that afternoon and went to the cashier and she returned my keys and told me where my car was and i was off on my merry way. Thank you all so much!

s crystal

Aug 12, 2015

Every dealership talks about customer service but Autoland takes it very seriously. As I was going through the process and was undecided their attitude was - they just want me to be happy.Everyone in the organization from salesman, sales manager, to finance is very personable and very professional.

Nadia

Aug 11, 2015

I traded in my lease early and leased a new vehicle. Maurice was our salesperson and was great. He was personable, honest, down to earth, and made the process very smooth and easy. The dealership has a lot of services and amenities catered to customer appreciation and a superior experience. The process is always long and arduous, but at Autoland, they take good care of their customers - we had breakfast and lunch there while going through the whole process, the bathrooms are clean, and there's plenty of comfortable seating. I've used them for car services for over a year now and their repair center is just as easy, comfortable, and amenable.

k durkin

Aug 7, 2015

was great ed and pete are supermen without the caps

Patricia L. Karpf

Aug 4, 2015

Very friendly and customer oriented. Pleasant experience.

Yun

Aug 4, 2015

Got phone, text, and email reminders for my highlander 24 months maintenance. Easily made an appointment online. When I got there, the customer representative was there right away to talk to me. While waiting, customers can eat begals, donuts, coffee at the table without pay, or watch TV. There are computer tables available. When car service was done, I received email notice. The representative found me in the waiting room and explained what was done, what needs to be done in the future.

CarolM

Aug 2, 2015

I arrived a half hour earlier for my schedule appointment and was seen without any problems. My service representative was very personable and informative of what was going to be done on my car. I had excellent customer service.

Yu Zhang

Aug 2, 2015

We purchased a new Prius V from Autoland. It was an excellent experience!

Stanley Durant

Jul 30, 2015

Excellent service, Stanley is helpful and very polite, I would recommend it to anyone of my friend whose buying a car.

Mary

Jul 20, 2015

I was very pleased to stop by for my 45K without having an appointment and being taken care of so efficiently. I was in an out within an hour.

Bob Colucci

Jul 20, 2015

Ralph was great to deal with and very knowledgeable. No pressure.

H. Mahmood Cheema

Jul 15, 2015

We were taken care of very efficiently. Thank you.

Stephanie Carlson

Jul 7, 2015

Sade and Curtis gave us wonderful service. We got the car we were looking for and everything went smoothly. Both of them were very professional.

Rocky Ducheine

Jul 5, 2015

I loved the experience it was fast and quick and before i knew it i was done and quickly on my way.

rosalia

Jul 1, 2015

everybody at Toyota was very nice and efficient to help me on buying a new car from Toyota,from the sales person to the finance department everybody was excellent.

Mark D.

Jun 30, 2015

Autoland has been the most accommodating car dealer I've ever bought from. They are very professional, personable and knowledgeable... and with great prices! We are customers for life and would recommend them to anybody... and we do! (LOL)

Raphael Giglio

Jun 30, 2015

Excellent service. Best I have ever had in buying or leasing a car.

MLK

Jun 29, 2015

I didn't visit this dealership to purchase a car, but after experiencing such awesome customer service, I left there with a new lease. In particular, Rafik and Melvin were extremely kind, professional, accommodating, and knowledgeable. Rafik made me feel very comfortable about my choice, thoroughly discussed all options (including financing) with me, and ultimately made sure that I was very pleased when I left the dealership. He was extremely patient and listened to what I wanted. He delivered exceptional customer service. Words cannot describe my gratitude and appreciation for his depth of knowledge and genuine affability. Melvin was equally attentive to my needs. He patiently showed me different cars, colors and packages. He made sure I was completely satisfied with my purchase, beginning with choosing the color I wanted, calling the insurance company, helping me unload my old car, to seeing me on my way in my new car. I couldn't have asked for a better Autoland personnel. To sum, I would recommend this dealership and these two individuals noted above, in particular, in a heart beat. I had no intention of leaving with a new car, but their warmth and professionalism alone, made me want to walk out with every car in that dealership. Nevertheless, I have leased from this dealership before, and I absolutely love their cars as well.

Odessa

Jun 25, 2015

Service was great my sales person was knowledgeable, he make me feel great about my new car

Joe reres

Jun 12, 2015

In and out quick and the job done right ! I have been using this dealership since 1989 Never a problem, always prompt courteous service be it in the showroom or the service department

Yeabu

Jun 11, 2015

Santigui is a very hard worker. He loves his job by giving a good customer service.

Nick and Ann

Jun 9, 2015

Stephanie & Lawrence were awesome!! Gave us the best deal in the market. Top notch service!!Thank you guys!!!

John jadelis

Jun 3, 2015

Sal Giordano outstanding representative for Autoland and Toyota.

Fran

Jun 2, 2015

Everyone was very nice and helpful. I was able to get the deal I was looking for and amazed at how quickly they completed my paperwork. I walked out same day with my new car. Love it.

diego

Jun 2, 2015

VERY GOOD EXPERIENCE!!!!!!!!!!!!!ASK FOR MRS. MORALES IF YOU GO TO AUTOLAND RT22, SHE IS THE BEST!!

Juanpa0762

Jun 1, 2015

Quick and easy, god information provided by the sales team.

judy mollozzi

Jun 1, 2015

the ratings above say it all the one statement I will make is my salesman was exceptional in customer ratings

S. Osofsky

May 22, 2015

So far the entire Autoland experience has been great. From the time I purchased my auto thru service the dealership has mey my expectations

autoland

May 22, 2015

Excellent prices and services, great bagels, butter and apples

Annabel

May 20, 2015

I experienced great customer service. My car was at the shop for a couple of days and they kept me updated and to what was going on and when the part would be received. Overall very satisfied and happy.

Harold weinstein

May 5, 2015

Great service nice atmostphere for waiting . Very good service advisors at this dealership.

Debi

May 3, 2015

My service rep was very nice. He kept me informed and explained the work i needed and why.

Annie

Jan 10, 2015

We bought a R4 lt 2013 was very pleasant dealing with Gabriel salesperson and his manager Mike it made easier the process.I highly recommended if any wants needs to buy a car visit AutoLand. You wil have a excelent experience !!

Chrysler 300 - Gas Tank Replacement

Dec 4, 2014

I dropped the car off at night and I liked the fact that I received an e-mail in the morning saying that they have my car in for service. There is a link on this e-mail that lets you check on the status of your repairs; this unfortunately didn't work so well; where every time I checked it, there wasn't any status. Finally, around 4:00 PM I called to find out the status (the phone rang at least 40 times before someone picked up). The individual asked me to 'hold' while he found out the status. He returned, asking my who my service advisor was because they would know off the top of their head. Well, I found out that the individual I was speaking to WAS my service advisor; which he seems embarrassed and then asked me to hold again. This time telling me my car would be ready in 1/2 an hour. I arrived at the service area and my service advisor said that my car was done and that he was waiting for security to give the okay to put gas into my car (I had my gas tank replaced). He told me to wait in the lounge and that he would notify me when it was ready. After 25 mins, I went back out to the service area to find out that I had gas (for awhile now) and they brought me my car. The bottom line is the repair was PERFECT and the customer service was SO SO... I got better service from my local repair shop in town..

Lenore Z

Nov 27, 2014

I was very happy about the handling of my service request. NO Need for service I had the phone connected and they did ot for me swiftly. Very impressed with Autoland

GM160000

Nov 25, 2014

I received excellent service at Autoland. I was greeted by a Tech who checked me in and asked if there was anything outside the regular service that was needed. My car was done in an hour. Very impressive. Everyone was friendly and professional. Thank you.

Doris Delivered

Nov 19, 2014

Everyone was professional and helpful and where God sends. Would highly recommend tis dealership for those who are in need of a miracle.

Nate

Nov 18, 2014

My car a Dodge Magnum would not start on Sept. 26th. As I found out from the internet it was the battery in my key fob had died out. On Saturday I had the car towed to Autoland in Springfield NJ. This is a Dodge dealership. During the day as I researched my issue on line I came across the issue as being the key battery. I had someone take me over to Autoland, after hours, to bring a new key. I tired the other key I had and the car started right up. I was going to just take it home but now I noticed I had no turning lights or windshield wipers. So I left the car there for them to check on Monday. When I called them on Monday they stated it would cost $249.90 to do the diagnostic check on the car due to the mileage (208,000) and age (8 yrs) of the vehicle. At first I declined as it seemed an excessive cost to run the diagnostic test and the car was starting now with the 2nd key. I was also shocked that this cost was due to the age and mileage of the car. At what age and mileage does Dodge stand behind their cars? But it gets better. I call back on Tuesday and tell the dealer they could do the diagnostic test and I will pay the $249. I call back on Wed. to get an update and I am then told that they will not service my car at all. The dealer refused to work on the car!!! I was dumbfounded by this news. This is your car I stated. So the dealer had the car for 3 days and refused to work on it at that point. Not even sure what sort of service you call that?? If they refuse to work on a car after a specific age and mileage they should use that as part of their sales campaign. We stand behind our cars. At least until 200,000 miles or 8 years old Dont go to this place unless your car/truck is under warranty.

Debbie

Nov 10, 2014

Bill S. has always been pleasant & very knowledgeable

Kaz1314

Nov 5, 2014

I moved into the area over a year ago and have been going here ever since. every time I go here I get more and more impressed. this most recent time I dealt with Pete. I called in on Monday and asked them if I could drop the car off that night after work because I was having some issues and they did. The next day, Pete called me at 9 and told me what was wrong and asked how I wanted to handle it. He faxed me the credit card form so I could pay for the service and then texted me when it was done and told me where it would be. I picked it up that night (Tuesday) and everything went exactly like he said. Great service!!! -Kara

DebbieK

Nov 4, 2014

I have been to many car dealers recently, and Autoland by far was the best experience I ever had. From the moment we pulled up, till a couple hours later when I drove away with my Certified Pre-owned Toyota Prius. Dustin my salesperson was great and so knowledgeable, he made the experience of buying a car wonderful. I highly recommend Autoland, and will let everyone I know if your in the market for a car, Autoland is the place to go. It was about 71 miles away, but well worth the trip. Everyone treated you with respect!!

Jeff - Middlesex

Nov 2, 2014

Jamel - Excellent no pressure knowledgable Salesperson. Dealership polished great experience, great car price great trade in . Overall, highly recommended

Don G.

Oct 24, 2014

Alberto, very attentive and responsive. Very impressed with the service at Autoland!

Scott

Oct 20, 2014

First time buying a car on my own and my man Stanley made it easy and accomodated all my needs i required in the car i was purchasing. He helped me get the car i want at a price that was affordable to my budget. Thanks to everyone over at autoland!

Don G.

Oct 13, 2014

Alberto & Jeff, very responsive & very impressed with the service center!

Vernon Alford

Oct 5, 2014

I especiallly want to praise my Service rep ALAN ROSENBERG for being instrumental in suggesting the best course of action for the servicing of my vehicle. I feel that he is an Outstanding + to your service staff.

Brian T

Oct 3, 2014

Called last minute for an oil change and tire rotation and was accommodated for that morning. The service time is usually fast or very reasonable,and everyone I meet while there Are always courteous and pleasant. All of my experiences at the service department have always been positive.

Neil S.

Sep 27, 2014

I purchased my Prius and Rav 4 at a different dealer. I saw a coupon for a oil change and went to Autoland. I met Bill Southerland and he was great. He took care of me and I brought back my Rav4 for some recalls. Bill gave me a loaner car at no cost for a day and they did all the work on my Rav4. I will make Autoland my place for service and repairs on my Toyota's. Bill Southerland's personality sealed that for me.

Dave S

Sep 24, 2014

salesman's was excellent and knowledgeable and very helpful.

Lisa Lowman

Sep 23, 2014

I have had the pleasure of working with Mr. Sutherland as my advisor since the purchase of my car. He has always been straight forward and to the point. He is quick and knows his job. Thank you. Lisa Lowman

Mike Gunther

Sep 18, 2014

Since we bought our 2009 Camry Hybrid from Mr. Curtis Parrish through our scheduled maintenance servicing arranged and monitored by Mr. Bill Southerland, we are very much pleased with the Autoland experience. As to Bill Southerland, we are in such good hands that our 190 mile round trip each time from Little Egg Harbor, NJ is well worth it!

Smart Alec

Sep 18, 2014

This is my second visit to this dealer's svc division and and find it to be a top notch operation both times. Also a great customer waiting area.

Ron

Sep 9, 2014

I had my 10,000 mile schedule service. I was in and out in less than an hour.

Jasmine

Sep 9, 2014

I was so impressed with the service, I signed up for the additional extended coverage.

Carmine

Aug 29, 2014

I've purchased a jeep 2012, had problems with it every other month, I will never recommend anyone to buy or service there, u will go in to check a problem and you'll leave out there with 3, dents and scratches in your vehicle. Very dissatisfied.

ssvalera

Aug 27, 2014

Excellent service! Keep the good work. Especial mention service agent: Sal. Thank you.

Happy Customer w/their Svc Dept

Aug 22, 2014

The servicing on my vehicle was great and the staff in their service department were very nice quick (due to the circumstances) in repairing my vehicle. As far as Autoland's Service Department goes, I was very satisfied!

Bob D

Aug 21, 2014

Could have been a disaster but Service Manager Jeffrey Lucca made everything right for my unexpected long wait.

Rich

Aug 17, 2014

Very happy with Auto Land. From the buying process through the first service, I'm very pleased. Very professional and willing to make it a pleasant experience for the customer.

Joe P

Aug 17, 2014

Great service-courteous and professional-I am very satisfied

BB

Aug 16, 2014

Sorry this took so long but I didn't see it on my computer and I've been looking for this for months. The overall experience was very nice experience. Thanks!

GC25

Aug 8, 2014

I allowed them to do all of the suggested repairs on my car. Runs good, happy with the service.

Hazel Halleran

Aug 8, 2014

Alan was great from the moment I pulled up to when I was finished with my service. He came in the waiting room a few times with the update of my service and I loved that.. He is extremely friendly and knows how to provide outstanding customer service... I look forward to seeing Alan again on my next visit. ..

4 Runner fan-

Aug 2, 2014

Stephan and Mike were easy to work with and attentive to questions. The price was right and the Certified 4 Runner we bought is beautiful. Would definitely purchase there again.

loumetsfan

Aug 1, 2014

No problems. Just drove the car to the service desk. We told the agent what we needed done. The agent gave us the time it would take before the car would be ready and it was on time.

Mark Barkalow

Aug 1, 2014

I was very pleased with my service ! Pedro (Pete) kept me informed on my car's repair status. Overall, it was a great experience. i will definitely be coming back to Autoland for my next service ! Thank-you Pete !

phonedoc

Jul 31, 2014

Everyone at Autoland has Excellent Service, Friendly and gets your car out in a timely manner. I drive the extra distance cause Autoland goes the Extra Step for a perfect experience. I would highly recommend using them. I could go to Towne Toyota but they were not honest with me last time I went to them. They wanted to charge me for work that was covered by the warranty. Autoland is the place GO.

Happy Customer

Jul 30, 2014

I am always very satisfied with the Service Department. They attend to you quickly and keep you informed about the status of your vehicle. They are very pleasant folks, too.

UR

Jul 30, 2014

Great Job on my lease! Kudos to John Cioffi, Curtis Parrish, Frank Rodriguez and Steve Scheleifer.

FJN

Jul 29, 2014

David was an excellent salesman--knowledgeable but not pushy. My wife and I were very comfortable throughout the process. The entire team was very professional and we enjoyed buying our new 100th Anniversary Charger R/T very much.

Patoki

Jul 21, 2014

Excellent service, friendly staff especially Mr. Ed Hirschberger and Mr. Pete Cavaleiro.

Susie J

Jul 21, 2014

My service rep Alberto always listens to my concerns, has it checked out & gets back to me in a timely manner explaining what is happening and what needs to be done which I appreciate immensely. The wait time was reasonable and the problem I came in about was resolved. Great service!

jo-ann kobiera

Jul 20, 2014

.HI my name is jo-ann kobiera n i had the pleasure of meeting .your employer ALAN ROSENBERG he is the 1 of the best persons i have ever met alan was all there 4 all of our needs .my step dad died n left me with only 1 key well god forbid i lost that key what nightmare that would b so we went 2 autoland n met alan n he is the best service person ihave ever met i think he suould b a superviser.alan was so caring.about our needs so hands up 2 alan rosenberg plz give the man a raise sincerly the kobiera family i give alan a 10 plus for the service he gave 2 me n my husband , by the way i loved that jeep patriot blue my favorit color sincerly the KOBIERA family n there r no other kobieras on this planet well ty 4 ALAN ROSENBERG bt n gbun yours

AM

Jul 15, 2014

There was a time when I never thought I'd say "Great service as usual" about Autoland, but the past two years they've turned around completely. Service is great, there's no hard sell, just telling me my options, the price is fine, and I barely had time to finish Level 120 on Farm Heroes when the service guy came out to tell me my car was ready. I had a guy named Sal, first day on the job, and they were training him well -- it was all about friendliness and respect.

wallace

Jul 14, 2014

I had a great experience with Stanley buying my first new car, I bought it on the spot didn't have to to home to think about it. it is a great company and im happy with my choice

Jen

Jul 13, 2014

Toyota on route 1 in north Brunswick took 2 hours for an oil change, auto land on 22 took an hour.

Tom

Jul 13, 2014

I've been leasing vehicles from Autoland for the past 11 years. The buying process is easy especially if you are a repeat customer. Their showroom is well kept and modern. They have snacks, water and a hot drink machine for customers in the showroom. They have a very good service department with flexible hours and overnight drop off access. The service department has bagels, muffins and a hot drink machine for morning customers waiting for their vehicle. Food is not a factor for me but it's a pleasant convenience if you happen to be hungry or happen to have your kids with you. Overall consistency, professionalism and customer service is why I would refer Autoland to everyone.

Buyer

Jun 25, 2014

Was told I was getting a fully loaded Town & Country, but after signing papers and getting the car we realized it wasn't the cheapest version but it wasn't the fully loaded either. The seller was friendly, but signing papers took forever! Also the car wasn't spotless :/

Loves to drive

Jun 22, 2014

Brought my car in for its first 5,000 mile checkup. Was told it would take up to 1.5 hours, so I planned to be there for ahwile. I drove right up, they took me immediately and in 45 minutes I was on my way.The service manager was very pleasant addressed even the most minor question and all with a smile. A wonderful experience and I could not be happier. 1 idea to consider, the lanes when you drive in say toyota scion and the other lane had someth ing else on it, this was confusing since I did not have either vehicle so it was unclear which lane to drive in Thank you

prius owner

Jun 20, 2014

very satisfied with the professional and courteous service personnel. Was given same day appointment for scheduled maintenance. All questions / concerns were answered satisfactorily. Thanks.

Phillip Baskerville

Jun 17, 2014

Great job!as usual my service advisor Allen.made sure my 012 Durango was taken care of thanks guys for the great service.

S. Harvey

Jun 12, 2014

Autoland Toyota Service Dept is Awesome...my Advisor Ted was Awesome as well and quite HONEST!!! They do not advise you to get unnecessary repairs and everyone is pleasant and professional. 5 Star Service!!!! Repairs are completed in a timely fashion in a pleasant atmosphere.

OPALS

Jun 11, 2014

THE DEALER WAS VERY PROFESSIONAL. HE TREATED ME WITH RESPECT AND PUT ME AT EASE.

Harold Karns

Jun 10, 2014

Two of my warning lights went on in my 2009 Avalon (90,000 miles). I got to Autoland about 4:15PM. Tony had my car checked and said it needed a new coil and it would be finished about 6:45PM. I had a trip planned for the next day so I waited. My car was ready at 6:30PM and it ran fine the next day. Tony took care of many customers while I was there and showed courtesy and patience with all of them. Harold Karns

Charisse Luton

Jun 8, 2014

Great service! Very mannerable! Took my vehicle right away and worked on finding the solution

Ken C.

Jun 8, 2014

Danny and David are great to work with. Been using this dealer for years and generally have had great experiences. All concerns are always addressed.

David

Jun 8, 2014

John Grasso was easy to talk to. He listened to our requirements and definitely knew his business. We were planning on going to another dealership for comparison, but were so comfortable with his offer that we bought on the spot.

SB

Jun 6, 2014

The service team went out of their way to resolve a complicated problem - and thought "outside the box" to do so. Also, kept us informed all along the way. Very happy with the repair service.

Sherrece Rooks

Jun 5, 2014

I absolutely loved my service. Im love my car its tge best tjing I fold have done, purchasing this car was needed and wanted badly....tgere is nothing like a good reliable car do you can get around without issues or problems. ?.thank you gir giving goid service to your customers

4runner100

Jun 4, 2014

Ted was the service advisor who greeted me with upon enter the service department. He was very hospitable and knowledgeable. He answered every question I had about the service being performed on my car. Ted offered me coffee and a bagel as he escorted me to the waiting room. Autoland is a 40 minute ride for me to have my car serviced, but with the personable attention I received I cannot go anywhere else. Also as I was leaving I was given a complimentary car wash coupon too.

isaesq

Jun 2, 2014

Trustworthy and quality work. Friendly and conscientious.

Mike A.

Jun 1, 2014

In a day and age when too many businesses try to get over on their customers, Autoland breaks the mold! I recently leased a new vehicle from Autoland and it was a far smoother and comfortable process than I've had with any other dealership. No hidden agendas or costs, no sweet-talking into a vehicle or options I didn't want. Across the board, Mark Montenero, Carmen Katina, Jerome Jackson and Edward Nugent, all made me feel appreciated for my business and were extremely helpful in finding me what I was looking for, and perhaps most importantly, at a price I was comfortable with. I am beyond satisfied with their service and my vehicle. I look forward to continued business with Autoland as their efforts were both rewarding and refreshing!

Samantha

May 30, 2014

I made an appoint for a tire rotation. They told me at least one hour. To my surprise it only took about 40 min

JohnT

May 30, 2014

Friendly people, no pressure, extremly helpful, This is the way I would describe my buying experiance at Autoland. After several horror story visits to other car dealers, Autoland was a breath of fresh air. I was amazed at how effecient and friendly everyone at the dealership is. I was in my new purchase the same day.

Ceaer

May 30, 2014

He was nice person and did a great job on sale me the vehicle need more like him there.

Mrs. M. (Roselle Park)

May 30, 2014

Never looked forward to having my car checked and repaired, but this first visit for me was exceptionally well done. Signs were all over so no mistakes as to where to go. Once inside the atmosphere and friend ship extended was excellent. Personnel made me feel like a favorite customer and the facilities were kept very clean. The over all experience was one of extended good will and quality service from everyone involved. My Dealer was Excellent and made me feel well taken care of. Great Experience.

slimrabb

May 28, 2014

Mr. Ed was very informative and explained everything that had to be done to the car.. The quality of the work and the service was great.

Bob

May 24, 2014

Allen did a great Job with my Jeep repairs and was able to take care of all my problems. He went out of way to keep in contact with me during the service and make even was able to get me a great deal on parts.

Joe Hrubash

May 20, 2014

Vinve Zichella was very patient and very pleasant to my family. He took the time to allow me to drive different style vehicles multiple times until I knew the Grand Cherokee was for me and my family. Vince thanks for making this a pleasant shopping experience.

Joao Sampaio

May 18, 2014

My experience at Autoland in Springfield was wonderful. I first approached by a gentlemen named Philip Merrill. He really took time to listen to what I was looking for and was completely understanding of all my needs. He provided great customer service and I feel like I connected with him well. It was my first time at Autoland and he made me feel welcome. I'm am extremely happy with my purchase and I will be returning. I recommend Autoland to anyone who is looking for a car and especially recommend the salesman Phil for any future purchases, I can't thank him enough.

Kim McT

May 3, 2014

Pete was my Toyota adviser and did a fantastic job of keeping me informed of the diagnosis, repairs needed, and progress of the repairs in a timely manner. The work performed was excellent and it was finished right on time! Great bunch of guys and very professional. I will be back!!!

Hiromi & Antonio Griffith

May 1, 2014

our experience was swift and pleasant sales person Dalvin took great care in listening, and finding exactly the vehicle we needed....we recommend anyone thinking of purchasing a vehicle to give auto land a chance and seek out Dalvin (salesperson).....you will not be dissapointed.

fxp

Apr 30, 2014

Great place. Great service,, they went out of their way to help me

Matt P

Apr 16, 2014

Great dealership! Mike was the best salesman I've ever encountered. Appreciate the quality, respect, and buying process. Thanks

NJ_Jack

Apr 11, 2014

I came in to see a 2013 Highlander. I called ahead to say I'm 45 min away and therefore wanted to confirm availability including the specs and mileage of the car. Was told that the site was all accurate and car would we be waiting. When I arrived I noticed that the car had more than double the advertised mileage and was told it was a "system error." I reluctantly asked what the bottom line price was and was told by the salesman that "I'm not supposed to do this, but here is our markup and I'm prepared to knock off all but $500 of that markup". Sounded great until I saw the number and realized I was given a price $2.5k over the advertised price! When I pointed it out to the salesman he acted surprised and claimed he didn't realize it was an "add car" with special pricing. I asked what an add car was and he replied it was anything on the dealer website with a price that ended in a 2 designed to bring in traffic. I pulled up the site on my phone and noticed all the cars ended in 2 and asked if there were additional cars not listed on the site. He replied yes but failed to find any cars in his database that weren't on the dealer website with a price that ended in 2. The salesman then shamelessly claimed that the dealership was aggressively pricing all their cars with "add pricing" designed to move cars. They basically lured me in by advertising a lower mileage and then purposely offered me the car at a higher price than advertised. Its unfortunate because I've been to several Toyota dealerships in NJ and this was the first time I had a negative experience.

D. Williams

Apr 10, 2014

Thanks to Bill Southerland along with the servicemen that work on my car.

Agnieszka

Mar 30, 2014

On time walk in service. Great! Did not wait a minute longer than promised. That was very important to me.

Car Clueless

Mar 28, 2014

Pete was very helpful and efficient. I was 10 minutes late to my appointment and it was not a problem. I was still out the door 50-55 minutes later. I was very satisfied.

Antonio Armand

Mar 28, 2014

The customer representative was very polite, and informative. The service on my truck was completed quick. And the best was my truck drove like a new truck. I will definitely will be back for my future maintenance.

Rossalba Cordero

Mar 25, 2014

could not ask for more fantastic very happy with my rav4 2013 thank thank thank

al miranda

Mar 23, 2014

my name is al Miranda I just leased a tocoma truck on 3/20/14. humberto handled the process. I could not believe how smooth this went. I am very satisfied with the truck , the customer service and the family like enviroment that autoland displayed. thank you and will recommend autoland to all my friends

Mrs. PEPhillips

Mar 21, 2014

Rueben you were great! Thank you for being patient when I needed to rethink my expectations and making sure I drove away happy!

F.G. Viado

Feb 28, 2014

Mr Stanley Durant skill,experience & expertise are instrumental to me to buy a new car. Clean facilities and excellent personal treatment.

F. G. Viado

Feb 27, 2014

Excellent service.Mr Stanley Durant skill,experience and expertise are instrumental to me to buy a new car. Clean facilities,great personal treatment,quick service. I had a very good satisfaction. Keep up the good work Stan.

Fred Viado

Feb 26, 2014

Excellent service. experience.Mr Durants skill,experience and expertise are instrumental for me to buy a new car from him.From the start to finish he's been very helpful to us.

pettytree

Feb 20, 2014

Bought one new car and one van from them. Regular service experience is pretty good. This time is excellent.

I love my charger!

Feb 18, 2014

Simply said, Great place! Always fast and friendly service. Not to mention, the facility is always clean with plenty of free coffee.

DaveK

Feb 11, 2014

Another excellent job. Bill Southerland and Pete Cavalieri rock !

Eva P

Jan 28, 2014

Excellent costumer service...thanks to Randall I got what I wanted and everything was done quickly.

Toyota owner

Jan 28, 2014

I stopped going to Autoland a few years ago because the wait was forever, the cost was high, and they always tried to get me to do things I didn't need. That's all changed. I went back a year or so ago for a Toyota-specific issue, and Pete Cavaleiro took care of me, and I was impressed. Every time I've been back I've been impressed: I don't get pressured to buy extras, I just get good advice and good service. The job is done quickly, and it's always less money than I expected. I was there yesterday, got Pete Cavaleiro again, and can't say enough good things about the guy, or about the job Autoland did.

Ziggy

Jan 28, 2014

Bill Southerland was excellent explained everything that my vehicle was going thru with the recall also the mechanic Nelson I believe can over and was very knowlegeable and couteous another great expierence with your service dept

Wanda Scott

Jan 25, 2014

My service rep provided outstanding service. The wait time was reasonable and the problem I came in about was resolved. Great service!

SarahG

Jan 25, 2014

I was with the quality of service at Autoland. They made the whole process very easy and straight forward. I would absolutely recommend them to friends and family. I look forward to dealing with them again in the future.

Mariann

Jan 24, 2014

Going for the first service is usually a hassle-not here! Pulled in to a clean repair area, greeted and spoke to immediately. All questions answered, and off to waiting room for only 40 minutes! I was astonished at the quick service. Everyone here is polite and helpful. Thanks Autoland for making a routine trip a pleasant one

Elena

Jan 23, 2014

I didn't buy my truck there, but I will be buying my next one there. Best customer service I have ever had at a car dealership.

Jim

Jan 23, 2014

The service of my Camry was faultless as usual; the service personnel were prompt in taking my car into the shop; the person who supervised the service was very friendly and efficient; the waiting room was sufficiently comfortable and adequately equipped with chairs, free coffee, restrooms, TV, etc. The service supervisor informed me as soon as the car was ready and saw that the paper work was correct.

San San

Jan 14, 2014

The customer service was excellent. The facility was kept cleaned. Keep up the good work.

From Brooklyn

Jan 10, 2014

Especially would like to acknowledge the hospitality and professional service provided be Bill Southerland of the service department.

ANNIE ANDERSON

Jan 7, 2014

CAR WAS SERVICE, A WONDERFUL JOB, IN AND OUT ABOUT AN HOUR. AT TOYOTA SERVICE DEPARTMENT THEY TAKE CARE OF THEIR CUSTOMER AND THEIR CAR REAL GOOD THAT'S WHY I'M STILL WITH THEM. NOT ONLY IN THE SERVICE DEPARTMENT IN THE SALES DEPARTMENT ALSO THEY KNOW HOW TO TALK TO YOU, EXPLAIN TO YOU ABOUT YOUR CAR AND WHAT NEED TO BE DONE. "I FOUND GREAT SATISFACTION" I'M PLEASE

Coach!!

Jan 7, 2014

Sales Man by the name of Dalvin and his Sales Manager Lawerance were awesome. They worked with me all the way to get the vehicle I wanted. I will purchase from them anytime. Great service Guys. Coach!!

Peg N.

Jan 6, 2014

Recall Service and oil change - timely and efficient service. Knowledgable and professional staff/mechanics - no complaints, only compliments!

Diana Galer Jaffe

Jan 5, 2014

Good as always! Bill Southerland is terrific. Very helpful as always.

Iris M. Garcia

Jan 1, 2014

I am very pleased with my visit of yesterday, Dec. 31, 2013. I enjoyed clean facilities, excellent personal treatment and quick service. The person who took care of me was very pleasant, professional and friendly. It was a pleasure to service my car.

W.

Dec 30, 2013

I always have a pleasant experience when it's time to have my car serviced at Autoland in Springfield, NJ. The Service Team is always very caring.

Janosik

Dec 25, 2013

Another good experience with their service! I made an appointment with the very short notice. Starting from making the appointment, all the way to the payment, entire staff was very helpful. The service took reasonable time, less than I expected. The waiting room was ok, but it could use some upgrades.

C Pepe

Dec 23, 2013

Always have a nice experience when I bring my car in for service. My guy Pete is the best,friendly and helpful like the rest of the staff

Kudos to the Service Department

Nov 24, 2013

My 2005 Rav has 130000 miles on it and runs as well today as the day we drove it out of the dealership!!! We attribute it to the maintenance that has been provided by the service department at Autoland. The Service Department staff is beyond professional. I own a Mercedes as well and can categorically state that the service at Autoland is head and shoulders above that at Mercedes. I once went to pick up my E 320 at the dealership after it was serviced and they couldn't get it to start!!!!!!! I have never had any issues at Autoland.

Nelson

Nov 23, 2013

Once again I had a good experience. My daughter who lives in Pittsburgh was having a problem with her Prius which the dealer there had not solved. When she visited us in New Jersey, we took her car to Autoland and they figured out the problem and fixed it. My advisor Bill is the best.

mike galligan

Nov 23, 2013

Service dept is first class. nice, knowledgeable people. Particularly "BILL". Can't give enough good words, but I wouldn't go anywhere else... I bought 2 vehicles from this dealer and will come back.

JBC

Nov 23, 2013

I had a great experience with Autoland... Nice people!!! Very welcoming and helpful! Highly recommended. You won't regret dealing with them.

Lou

Oct 22, 2013

Just spent a considerable amount of $ on my wifes Avalon. Very satisfied with service.The car is several years old & we have only had it serviced at Autoland. Used the shuttle service for the first time and it was a pleasure.

Nancy Cascarelli

Oct 18, 2013

The service department was extremely helpful, they took my car and finished the ck up in a very timely manner, and we're willing to answer any questions I had. Very pleasant experience!

Carol Kopyta

Oct 16, 2013

My lease was coming due and I was referred to Autoland by a very close friend who works there. Got there at 5:15 and was out of the door in my new Jeep Grand Cherokee by 8:00. My salesman, Mike Wyatt was awesome! Made the whole process relaxed and enjoyable! I would definitely recommend this dealer as well as my salesman!

Pauluvny

Oct 16, 2013

Fast, Courteous and Very Helpful. They made sure my car was exceeding my expectations.

needs huge discount for doing this review

Oct 16, 2013

From the service writer down to the service repair and auto-technician Overall it was a quick and good experience, but as usual the dealers prices are ridiculous. but i paid it and got the job done.

DMac

Oct 12, 2013

Been there done that. In the family long time the love is unconditional . Started Friday after Lunch drove out to have dinner with my new 4Runner. SMOOTH..... DMac

Karl - Montgomery, NJ

Oct 1, 2013

Very good experience with this dealer. This my 6th Toyota and 3rd dealer. Out of all this dealer was the best. I have 2 Toyotas at home for me and my wife. This one for my son.

Shakeena L.

Sep 28, 2013

I purchased a new Toyota and the experience was wonderful. My sales person was JeanRock and he is very professional and knowledgeable, he walked me through the whole process. Auto land is still one of the most professional places to purchase a car. Thank You so much.

Cecilia

Sep 16, 2013

Had been leasing my last 2 cars from Toyota decided to buy this time around My sales person John Grasso was a doll very helpful,honest and didn't make me feel pressured or rushed.. he has been my go to guy for the last few years.. will continue dealing with Toyota and John Grasso

Paul and Jen B

Sep 5, 2013

I came to Autoland to purchase a new truck and workout a deal with a trade in. The Autoland sales staff was able to workout a deal that both my wife and I could live with. The service at autoland is exellent !

KM

Sep 4, 2013

The Sales Team, mainly Ed Nugent was patient, accomodating, and answered all of my questions. Found me the best deal on my new truck and assisting me with my trade-in. Quick, Convenient and Comfortable

MRS "D"

Sep 2, 2013

OK SO I THOUGHT THE GOLDEN DAYS OF CUSTOMER SERVICE WAS EXTINCT!!! Like when you pulled up for gas, and the men would run out in their uniforms and start cleaning your windows, etc.....in any event, I have ALWAYS had a pleasant experience at Autoland .......the professionalism is not just limited to the mechanics and the work involved, but all the way to the staff...... Would never think to take my vehicle to any other place.......AUTOLAND - YOU ROCK!! keep up the good work!!! thanks so much for your hospitality, honesty and professionalism!!

Pegvk

Aug 23, 2013

I was greeted in a friendly manner. Wheel alignment was done immediately. While sitting in the waiting area, I had a bagel. An hour later, my oil change and brake pedal adjustment had been made. Then Ed walked me out to my car under his umbrella since it was pouring rain. Great service!

Vince, The Reporter

Aug 21, 2013

Needed a regular service for my 2010 RAV4 V6. Been going to my local Staten Island dealer of late for service, even though bought vehicle at a fair price at Autoland, because of cost of Outerbridge toll/tax. Autoland was able to accommodate me on shore notice. When I arrived, they checked my wheel alignment at no extra charge, which happened to be OK (amazingly since live in SI). They executed a full check of vehicle and oil/filter change for less than most private shops would charge. Plus, their customer wait room is cool, clean, provides refreshments and space for laptop work, which I did while waiting. The wait, even without an appointment, was not inordinately long. Just wish bridge tolls were less to get there, but at least I always fill up in NJ because gas is 55 cents cheaper there than nutzy NY taxes.

Jeremy J.

Aug 19, 2013

Very pleased with the sales staff and experience in my quest for a new vehicle. Not only was I treated as a real customer (instead of being a transaction) igoing around shopping for a vehicle but the sincerity of meeting my vehicle requirements were met. Special kudos to Jon Williams and his manager Lawrence for being helpful with this transaction.

jose deleon

Aug 17, 2013

Awesome service. .took me in tho I had no appointment..was out in no time + rep Alberto was very proffessional.

LesLeopold

Aug 16, 2013

Excellent people, service, deals, bagels and WiFi. Actually enjoy going there to get my car serviced.

Tonyk300

Aug 1, 2013

Arrived there after scheduling an appt online (Great); After getting a ticket on my windshield no one acknowledged me or my car inside the repair area for about 10 minutes. Finally a service technician told me to go to the waiting area and expressed dismay at why no one was around. The oil change and tire rotation took 1.5hrs (Bad) which I thought was too long but I had a book and the waiting room was airy and bright. No one up-sold me so I was greatful to get out with just the advertised $26.00 bill including a comprehensive check of my car. (Great) Overall am pleased

Abie Bilgoray

Jul 1, 2013

We had an amazing buying processes and there wasn't much haggling we basically bought the car at the price that we wanted. I would also like to extend a thank you to Kathy

Peak Hour Transportation

Jun 26, 2013

The service I got from the dealer was superb. I recommend the dealer on route 22, springfield, NJ to anyone.

LC

Jun 24, 2013

Bought a car less than a year ago Jeep. Not to long I took it for a repair and I got the worse service ever they not only fixed my car after almost 4x of me going back and forth to this dealer but they did a horrible job and I have now scratches all over bc of this repair I spoke to the mananger of the service department very nice guy tho but the whole experience was horrible due to the fact that they kept on doing a Mickey Mouse job not to even mention that there was a piece missing on the top of my trunk that had nothing to do w the repair I would not recommend this dealer to anyone because of the horrible service!!!

Stephen and Shobha

Jun 19, 2013

We were looking for a new car and met with Ralph who was not pushy or your typical sales person, he listened to what we wanted and showed us several options. We finally decided to lease and told Ralph what we could afford and he managed to get us a price that we were happy with and a great car. The dealership all around was a great place especially for my rambunctious 1 year old. Purvesh and Steve were also quite helpful with the paperwork.. Thanks for everything

Chris

Jun 7, 2013

they were very nice, good deal! my wife and i were a pain in the butt and they stuck with us the whole way

Samantha Flowers

May 21, 2013

I worked with Kenny and Adam and they were great!! They were nice, the process was very smooth, and I got the exact deal I wanted. I actually was at Toyota a couple weeks ago, and came back ONLY because we liked Kenny and Adam that much. I am a very loyal customer and will keep coming back to see them. Such a smooth process!! Great job guys!!!

Lauren

May 15, 2013

Everyone I dealt with was very nice. I never felt I was being pushed or hassled. They tried to get me my car and not waist my time. I would use this dealership again.

town/country

May 6, 2013

I was very happy with my experience in dealing with the repair of an emissions problem. It was covered under factory warranty which was even better. They handled the repair quickly and professionally. Al was very thorough and helpful in the process.

Car Buyer

May 5, 2013

The whole process from Lease coming due to picking up my new car was handled professionally. I never felt concerned that I wasn't getting a good deal. All the people I dealt with were respectful of my time and feature options. No overselling, or hard sell. Very good explanation of charges and my options for managing my auto expense. Service has always been good for the same reasons. As I was completing my paperwork, I was assured of my first service appointment confirmed. Overall, I recommend Autoland for everyones auto needs.

Average guy

Apr 25, 2013

I went into the dealer not expecting to purchase a car anytime soon and was just researching. I was greeted right away by a salesman and I told him what I was looking for. He was very knowledgeable and showed me my options. We were given a great price on a lease and couldn't say no. I have just one complaint which is when I went into the dealer the next day to pick up my mats and books, I was just handed a large bag with everything inside. The original salesman was not there at the time so someone else helped me. In my opinion when someone buys something as expensive as a car, the least you can do is put the mats in the car for the customer. Besides that I would definitely buy another vehicle from this dealer and would recommend to friends and family as well.

Luxury

Apr 25, 2013

Throughout the buying process the sale associate( Melvin Mathew) demonstrated, professionalism, undivided attention, lots of knowledge and an exceptional customer service skill. The team made sure I understand every step of the purchase process, I felt valued at Autoland Toyota in NJ. I wasn't seen just as numbers but as a human being. I was very please with the deal a got for the car I wanted. Thank you All!!!!

Joanne

Apr 22, 2013

Bill Southerland treated me with the utmost respect. His customer service skills was extraordinary.

Springfield

Apr 19, 2013

My salesman Tom walker was excellent He was friendly informative and effective.

Toyota corolla

Apr 19, 2013

Costumer service was great but the repair... my car has a sound that it doesn't have before, and there is an yellow stain color in one side of my car. I took it to a car wash and they couldn't get rid of it.

blacklove

Apr 18, 2013

The car salesman was very pleasant and took his time.... very friendly to all that was presented....Great

Honda Lover

Apr 14, 2013

Found the used truck I've been looking for here on Cars.com. The internet specialist, Rebecca was great at setting up my appointment and checking to make sure I had proper directions. Everyone at Autoland is obviously supportive of each other and very courteous, making my buying experience the most positive I've had. Delivery of vehicle was in even better condition than what I expected, especially being a used vehicle. I left feeling satisfied and open to buying from them again...if only they were closer to my home!

SRT300

Apr 14, 2013

everything went well.wouid recommend a friend.they were friendly and the repairs took three hours. I didn't have a promble with that.

corolla

Apr 13, 2013

The service, personnel and facility were all excellent

Mariyam

Apr 8, 2013

I had a great experience with JeanRock, he was extremely helpful and cooperative. I walked in I would look around and see if I walk out with a car, but with the help of Jean and how concerning and understanding he was, I walked out that same night with my car! I am extremely happy with the service.

Stormin' Norman

Apr 5, 2013

Very happy with service received. Al Gomez was personable and helpful in diagnosing problems and relaying helpful suggestions to me. Spent more than I wanted to on repairs but that was due to my neglect of problems early on. Jeep Liberty 2004 now rides like a new car and the cost was far less than buying a new car! Many thanks to Al and the entire crew. Norm Furrevig

Judi O

Apr 5, 2013

I contacted Autoland to buy a car a got a great Rep - Bert. I told him I'm looking for a Highlander with leather seats and Bluetooth (a must). He said they didn't have Bluetooth but could have it installed no problem. He aske me if I want to come down and look at some cars. No, I told him I wanted everything done over the phone before I got there so I didn't have to spend all day at the dealership. Been there, done that, I didn't want to do it again. We ran my credit, sent insurance and DL back up, got a rate approved, and all papers ready to sign. This was all easy because I knew what I wanted and I was ready to commit. I got there, test drove the car, signed some papers and left. It was glorious. Car buying can be so extremely exhausting that by the time you leave the dealership you're not even excited about the car. I spent maybe 2 hours there. I was really happy. Thanks Autoland for working with me. I loved the experience.

Lazog Electric LLC

Apr 4, 2013

Joseph Stanzione was very helpful in our purchase of a 2013 Dodge Ram 1500 for our electrical business.

harigusain

Apr 3, 2013

Their staff is very friendly, service of my car was great, I am happy with their overall service.

don't apply

Mar 18, 2013

Bruce Rosales was prompt with time the car would be ready, he was very friendly and couteous and very helpful. It is a pleasure dealing with someone like this.

SUV Toyota Rav4

Mar 14, 2013

Very helpful person Caring and very comprehensive Melvin is a very educated and respectful person That I would recommend future people or customers to him Very pleased

Buffalo

Mar 6, 2013

We are very happy with our purchase ( Prius ) Your sales men Fred Castillo was polite, helpful and very knowledgeable about the vehicle. Keep up the good work. Dina Rodrigues for Great Buffalo Upholstery thank you

MillburnDad

Dec 11, 2012

Having been to Autoland in the 90s, we were not expecting much other than to check out some new Toyotas. But the transformation of the dealership was pretty impressive. People were friendly and attentive without being overbearing. The dealer president and general manager even came by to say hello and make sure our needs were being met.We (I brought my sons) received a lot of helpful information which led to a return trip with my wife and a decision to lease the new Prius Plug-in. The Plug-in is pretty advanced technology so the salesperson helped quite a bit. And the leasing process, which I remember as being mountains of paperwork, was pretty turnkey.Overall a great surprise and can strongly recommend to anyone looking for a Toyota.

Josue

Aug 4, 2012

This was my first time buying a Corola. Ryan Mcvey could not have been more professional and helpful. Manager Adam Lika very professional and helpful, great closer!!!! Great deal, Thanks Autoland

brusin

Aug 4, 2012

I would rate this as the best new car transactions i've ever had.

edward

Aug 3, 2012

service advisor was outstanding would not go anywhere eles

Khalil

Aug 3, 2012

I brought my jeep cherokee in to get the oil changed and was in and out within an hour!

raymond

Aug 2, 2012

I've bought cars from there and sent friends there..

CompuScore

Aug 2, 2012

good communication from contact person. recevied email and voice mail info.

Mom mObile

Aug 2, 2012

Fantastic experience great salesman & overall great time buying a car.

xxxxx

Aug 2, 2012

I was given a good lease price and the process was easy. Only part that took too long was the paper signing for the lease. Start to finish we were there 2 and a half hours which is long.

Manny

Jul 30, 2012

Dealing with Angel, and his supervisors was an easy thing, from picking out the car my wife and I wanted, negotiating a price to getting it out the door just in time to make it to my nieces' piano recital. Leased my 2009 Venza there almost 3 years ago, and see myself going there before any other dealer next time I need a vehicle. Thanks Guys, Manny

Sukazu

Jul 29, 2012

Super service Better price than my Gas Station mechanics price

Just me

Jul 26, 2012

Overall, it was a good experience the both times I purchased my vehicles at this dealer

Avenger

Jul 18, 2012

My service was great and it was done quickly on a busy Saturday

Giniea

Jul 18, 2012

This was the first service on my 2012 Camry. Bill could not have been more professional and helpful. The facility waiting area was comfortable. The one complaint was the the people at the window where having a loud private conversation, some of which I didn't need to hear. However they were also polite and efficient when I checked out at the window. The service was completed quickly.

moiso

Jul 18, 2012

autoland is a great place to buy a new car my sales rep was very helpfull and took the time i need it till i was satisfied with my purchase i even test drive 4 diferent cars before i decided what car i wanted no rush at all im very happy with my new car.

Gardening

Jul 14, 2012

We were just looking at cars, not ready to buy. The salesperson, his manager and everyone who greeted us at Autoland, were understanding and very helpful. They made a very good offer, we accepted and I am the proud owner of a new Toyota Corolla.

Lilly

Jul 14, 2012

I had very good experience with this dealership. They took me right away and fixed the problem at hand in a short period of time.

pallu

Jul 6, 2012

I bought a new Prius 2012 from this dealer on Juy 4th and overall had a good buying experience.

Pontiac Fan

Jul 5, 2012

This was my first time shopping for a car at a dealer. I had always gotten cars from private sellers and always regretted it. I was very nervous about the whole process. My salesman Carl was so nice and supportive through the whole process and made it easy! He did all he good to make it within my budget and made sure I was leaving with the car I fell in live with. My family has been buying cars from autoland for many years and now I see why. Big thanks to my sales man Carl and the financer Kash for being so great! -Michelle F

Ian Shehaiber

Jul 4, 2012

Dear all, My name is Ian Shehaiber I am an accounting officer for a major company. I was assisted by Frank Tadisco in buying a new Dodge ram 1500 laramie. Frank went above and beyond everytime and kept close communication always and never created any pressure. I want to also say that Joe Destafano and derrick the general manager also worked tirelessly to make sure that no other dealership won my business. We had a genuine great time and laughed from the beginning to the end with this sale. I will be recommending this delaership to friends and family.

Anees

Jun 30, 2012

Good experience will do business with Autoland again

Autoland

Jun 22, 2012

Very pleasant and quick, even at the end of a terribly hot day. I think the woman who helped me was Rosie? Met us with a smile on her face! No complaints. Thank you.

Love my car

Jun 17, 2012

I came to Autoland today for my first oil change. The service was very quick and the reps were cordial. This is top notch service compared to the dealership I was previously with. Signed, A Satisfied Customer!

ajidiva

Jun 17, 2012

went there to get a car with my dad and the guy that took care of was more than great! Customer service is really good and the everyone seems very friendly and helpful. They have all the facilities at the premises and that makes it easy for you to acquire extra parts or service your car. They also offer tutorials and help you set up your entune before picking up your vehicle. They employees are very patient and always act in the interest of their customers. I love this place and would definitely recommend it to everyone!!!!!! MAkke sure to ask for ASh or Freddie.....very interesting and helpful guys

Fiona

Jun 16, 2012

We were very apprenhensive about buying on the highway, but I must say our salesman Ralph T. Mitchell made it a very pleasant experience & we will most definiately recommend any people to go to him. The buying process was way to long, that was not Ralph's fault. That is our only complaint, the going back and forth to negotiate a price is silly and waste's everybodys time. Aside from that silly process we were really happy.

Toyota Family

Jun 16, 2012

This is the second car that I have bought from Autoland and I don't plan on ever buying a car anywhere else. Ralph Mitchell was wonderful to work with. He was very thorough and made our car buying experience delightful. Rafic Chamis is an absolute pleasure to work with, and goes above and beyond to ensure complete satisfaction. The team of people that work at Autoland are the best in the business.

Prius

Jun 12, 2012

I really enjoyed the no pressure approach to buying a new car and the great customer service.

tiffany

Jun 11, 2012

I was very pleased with my experience at Autoland. The staff was extremely knowledgable and able to answer every question I had. They were able to tailor a package that fit my needs perfectly and made my first car buying experience excellent.

janina

Jun 4, 2012

All the staff at the Autoland was wery professional and courteous. My saller agent Steve Souh was knowledgeable and a pleasure to deal with.

DEBBIE

Jun 3, 2012

I was approach by a young lady name Jennifer. I enjoy dealing with her. Jennifer did not put any pressure on me which I appreciated. I deal with enough pressure from my job. I was very please with Jennifer and because of her expertise, I would recommend Autoland to my family and friend. Jennifer you are great. Debbie Jones

Golfer

Jun 1, 2012

Excellent Service. Great communication. Very happy with work performed

7033giorgio

May 30, 2012

weiting area is stinks, restroom is dirty, tv is broken!

faygirl

May 25, 2012

The receptionist that greeted me Monday 4/21 was very customer friendly. She made my day. I was so upset about my car; however I can deal with it now. The repairman that did the work he explained the work he had done. My overall experience was excellent.

Car issues

May 23, 2012

I had my chrysler 300 worked on. The issue was resolved. Al the services rep call to inform me of the issue found, pricing and how long it might take. Also you could view the repair status online instead of having to call in. The facility is very clean.

New buyer.

May 9, 2012

It was a very good experience buy my new car at Autoland. They have good amount of cars in stock. Their store is clean, wide open, makes you feel comfortable. The treatment you get is V.I.P. The sales representative Ralph Mitchell is the person you want to look for to help you to buy a new or used car at Autoland. He helps us to decide what was the best to fit our budget, and stay with us all the time we were at the store, until the whole process finished.

Terry

May 3, 2012

I have been dealing with Autoland since 1988 (nearly 25 years). Their staff has provided consistent good service in the Toyota Salesroom, Toyota Repair facility and the Toyota Part Facility. I highly recommend you visit.

abbie

May 1, 2012

I am happy with the service. The salesman is helpful to guide me to find my car. All of the correspondence departments are work together.I have the right decision to buy the car from this dealser.

Sasha

Feb 27, 2012

Sorry to say, but is very bad service, And girl from there is battering you with phone call and Email every day.

skinsfan

Feb 22, 2012

i was looking to buy corolla S model i asked for rep. for with nav.he said they do not get them but i see it on internet they are showing on thier web site and the way he told was like he did not want to sell it

Truth on the Internet

Jan 19, 2012

30 day exchange/refund is a lie; which they blamed on cars.com mistake. The purchase was almost completed then they show me the CARFAX w/accident damage). They killed their own deal by not offering me 3 day guarantee to research crash history and check car out. Don't let their suave appearance fool you, they are not all fair/honest under the fancy bright lights. 1. Insist on a 24hr used car test drive (before contract) to check things with mechanic. 2. Know you're prices (thanks cars.com), these will take your money if you let them. Do your price homework and be firm or walk away (they will call you back offering the deal you wanted). For me a complete waste of 4hr + 3hr travel + 40miles round trip. DON'T FALL FOR IT ALSO... if you expect the posted exchange offer. They can't/won't stand behind the value of their used cars.

New Car Buyer

Nov 13, 2011

First off, I have to say that the Customer Service was very good at Toyota Autoland. My sales rep was tops. Also, this is the 2nd Toyota I've bought there. HOWEVER, I bought a new Toyota on November 12, 2011. This car was new and one stock. It had 3 items that were NOT on the Toyota Invoice: 1) Nanobond $995 2) Appearance Package $595 3) Lo-Jack $1,450 Now #2 & #3 I can understand (some folks would even pay for those). But the "Nanobond" is a complete SCAM! This is like the old "winter undercoating" option that dealers used to jam you with. Get this - a simple CAR WASHING CAN VOID THE NANOBOND WARRANTY (go to the Galactic Nanobond website and see for yourself)!!!! I was not happy with the $3,000 extra for these unwanted/unneeded un-invoiced options. $1,400 for Lo-Jack - on a car that is nearly impossible to steal and not a car that is even targetted for theft in the first place - forget that! Anyhow, I had to haggle to have the total price of these options wiped of the final sale price. If you see a new vehicle there with these options, just say you don't want to pay for them ---- I did and I didn't pay for them (the Lo-Jack ended being left on the vehicle). Lastly, I did not like the fact that they sell popular models like the Prius 4 models at $4K over their MSRP (they have a sticker price of $34,000) ---- that's just wrong. I'd recommend this Dealership to a Buyer, but that Buyer should go in armed with a lot of information and be ready to go to battle ---- you will pay thousands more if you go in dumb and happy.