Used Cars for Sale at AutoNation Chevrolet North Richland Hills in North Richland Hills, TX

Denise Mayweather

Dec 11, 2015

Landon Owens was great service advisor! This dealership made the whole process easy while resolving the issue that I had with my key getting stuck in the ignition. I will definitely be doing all my business there in the future!

Olin Gibbins

Dec 10, 2015

Chaucer is an excellent salesperson. He was very professional. Took his time and explained all the benefits of our new Silverado. We will recommend him and AutoNation

Rachel Conley

Nov 23, 2015

This place is amazing. They worked with me so I could get a new car, while having negative equity in my current car loan. I would definitely recommend to anyone who is looking into getting a new car.

Mayra Maciel

Nov 13, 2015

Great customer service fast service escellent deal

Tom Whorley

Nov 10, 2015

Service was excellent. Employees were all very friendly and knowlegable.

Ty Garrison

Nov 6, 2015

My purchase of a 2015 Silverado was almost complete at a Autonation competitor when I discovered Autonation. I was blown away with the helpful service, quick process, and prices. Autonation will have my future business.

James Nugent

Nov 6, 2015

I was greeted within a few minutes and another advisor tok over since the one I contacted was not available. Service was quick and complete. Customer service is excellent

Patricia Keller

Nov 3, 2015

I wa not kept informed of time. I was also questioned about using multiple coupons from the web site.

Debra Cardenas

Oct 29, 2015

Blessed beyond measure! Nancy was such a blessing! I am so thankful for her commitment to customer service. She returned my phone calls and listened to my concerns. I was truly fearful of driving my car any longer because it was stalling at lights, stop signs and hesitating when I applied my foot to gas. This happened several times at night and it was frightening. Although I already had an appointment to have my vehicle serviced, Nancy knew I was frightened and worked her magic to help me. I didn't say ten for two reasons. I had left messages with other service agents and Nancy was the only one who returned my call. She did so every time I left a message, even if she had already spoken to me just to verify I hadn't called again. The second reason, I was surprised the vehicle wasn't vacuumed out after being serviced. Perhaps my expectations were too high, but I just figured that would have been the added touch! Again, I would highly recommend Nancy for promotion or at minimum with a raise/bonus. I don't know how she compares with the other service agents, but her skills as a Customer Service Representative speak highly for truly caring about meeting the needs of her customers. She has a heart for her company and her business. Sincerely,Deb Cardenas

Danielle Addington

Oct 28, 2015

My experience was awesome and very easy. I shopped a month ahead and the salesman wasn't there any longer when I went back ready to buy i worked with Nick throughout my buying process. He was on top of everything for me. He went out of his way to shop around and find me the right truck in the right price range and keep me in the loop.

Rodney Rosiek

Oct 21, 2015

This is the third vehicle purchased from your location. I have been very happy with the service provided.

Donald Whiteside

Oct 19, 2015

Overall I was satisfied with my service. I just would have liked to be notified when my vehicle was done being serviced.

Francisco Esparza

Oct 18, 2015

Great customer service, the gentleman that received my vehicle was extremely helpful.

Camille Homan

Oct 15, 2015

The service department has always taken care of what is needed for my car, and always good service. My car was in the shop last month for 3 weeks, and all I had to pay for was the inspection everything else was covered that had to be replaced. I have had no problems since. Friendly and knowledgable staff that know the vehicle. Overall great service! :) Only thing I would request is to have better follow up.

David Clark

Oct 8, 2015

Sandra May and Dirk Anderson both did an outstanding job!

Maria Johnson

Oct 5, 2015

Thrisam the sales person was great and financial too Miguel great customer service Thank you so much

Christina Smith

Oct 2, 2015

I had the best experience at this dealership...I have the opportunity to purchase my Chevy Trax from Nicholas wallace. He made it so easy and he knreally what he was talking about and took the time and walked me thru my first car buying expieence. I will and have recommended this dealership to everyone I know thankle you so much for painless experience

Josh Lucas

Sep 29, 2015

Always felt every question I had was important. Expectations and processes explained truthfully and throughly. Greeted in positive and caring ways.

Joshua Williams

Sep 24, 2015

Jenna Gosser went above and beyond for me. I brought my wife Camaro in for recalls and had to be out by 3pm to pick up my son from school. She not only got me out on time but several hours earlier than promised. I would definitely return for service and will specifically ask for Jenna.

Tommy Boyce

Sep 21, 2015

We purchased our first brand new vehicle, it was an amazing experience! Everyone was courteous and answered all of our questions that we needed to know. Thank you so much for our new Chevy we are enjoying it!

James Rossetto

Sep 20, 2015

Everyone was helpful from the start. I told them exactly what I wanted and they did just that I am very pleased with their service

John Hay

Sep 17, 2015

Buying experience was professional, pleasant and efficient. Businesslike environment yet very friendly. Robert Jaimes assisted me in the purchase and I found him to be honest, attentive and helpful in discussing all aspects of the car and the process.

Brittany Weir

Sep 10, 2015

Leon is the best sales consultant we have dealt with, This was our third vehicle purchased through AutoNation and we will gladly be back for more!

Guadalupe Rosales

Sep 5, 2015

Tristan P. Was great. He helped me find the car I wanted and was patient and polite throughout the whole process. CUSTOMER SERVICE matters when your trying to purchase a vehicle.

Patricia Cothren

Sep 4, 2015

Everyone was nice and pleasant and they cared about making me a satisfied customer. Jennifer was in training and did a wonderful job about keeping me informed and making sure my car was taking care of.

Jose Nunez

Sep 3, 2015

Attend me very professional, wasn't rush or push to purchase anything and very helpful on making a good decision and choise

Joy Meserve

Aug 26, 2015

Auto Nation quickly took care of the recall work and got me back in my car in a couple of hours.

Jesse Molina

Aug 20, 2015

I am very satisfied with the customer service at Autonation regarding the repairs of my 2013 Chevy Traverse. I will highly recommend Autonation to my customers I own a used car dealership in th DFW area. Thank You

Rulon Davis

Aug 19, 2015

Our salesman Jose was excellent. He was very attentive to our needs and paid close attention to our requirements. His heart was in the right place at all times and we never felt he was operating off his own interests. We were very proud to be his first sale and we know he is going to do great while working for autonation. Please hire more peopl like him. God Bless

Francisco Manzanarez

Aug 18, 2015

Went in for an oil change and get the recall fix, all that just took about 2 hours. Quick and effective.

Karma Nombrano

Aug 15, 2015

Guessing they were busy because it took a couple of days to get someone on the phone to answer a question but once I did I was able to make an appointment & get my car in. And when my car was due to be picked up they held off one more day because the mechanic did not like how something was working. I appreciate that in their busy time they took the extra time to make sure everything worked like it was supposed.

Russell Graves

Aug 13, 2015

We had just spent 5 hours at another dealership, and they drug their feet on everything and never gave us the full discounts we had coming our way. AutoNation got us in and out in 2 hours, gave us all the discounts we had coming right away, and even got us in a better vehicle for a cheaper price than the other Chevy dealer did. They know how to treat their customers at AutoNation.

Jennifer Arriaga Torres

Aug 12, 2015

my experience at auto nation was worth it i do not reside in the forth worth area nor familiar with it i live in Dallas i've been looking into purchasing a vehicle i am 21 and due to my age a lot of dealerships kind of denied me because of my credit and also not having a co-signer was pretty hard so being in that position i contacted auto nation and from the beginning they were very helpful in answering all my questions and making me comfortable they were able to get me into a new 2015 Malibu LS my sales rep was so nice her name was Angela, and with the help of Jacob they both were able to help me and get me my dream car i definitely recommend this dealership amazing customer service !

Wesley Roe

Aug 12, 2015

Salesperson was excellent. i have to submit 50 characters.

Jolene Cox

Aug 11, 2015

I scheduled an appointment to come in and originally was looking at a 2015 spark. But had Sandra come and show me a 2014 and it had all that I was looking for in the same price as a 2015 spark that didn't have it. She was very helpful, they all knew what to do and they were not pushy. As a first car buyer I was worried about the pushy sales people. But here they make sure you're happy with finding exactly what you're looking for. Car, price, and quality. My boyfriend referred me here when he bought his camaro and I bought my 2014 spark. Couldn't be happier with this decision and definitely will be there for the future as long as I'm in the metroplex.

Karen Hardin

Aug 10, 2015

I came in to AutoNation not really needing a car but to gather information. lo and behold a deal was made...

Kimberly Ramos

Aug 8, 2015

My 2006 Chevy Equinox was totaled and buying a new car was a must! My daughter bought her car at Auto Nation in June so I decided to give it a try! As soon as I walked through the door last Sarurday I was greeted with a smile by my salesman, Kelly. Hutto. He was leaving on vacation and I worked with Sandra May to finish everything up...the day of delivery she went over every little detail about my new 2015 Chevy Equinox...such a pleasure to work with! Wade Adamson was my finance guy and he too was great to work with! He worked hard to get me the best deal possible! What an amazing car buying experience! I will refer all my friends and family to Auto Nation...specifically to these 3 people! They are what made this experience so awesome!

Jackie Trahan

Aug 7, 2015

All persons involved in my purchase especially Sandra May and Dirk Anderson were very helpful.Sandra is an excellent salesperson, she was very friendly and was not yourtypical "pushy salesperson" She showed us exactly what we were looking forand never tried to push us into anything we did not want or need.Dirk was very helpful in choosing our warranties for our new car. Once againno pushy salesperson involved. He helped us with all of our paperwork andexplained everything in detail.Overall our experience with this dealership was an A+ and we will definatelyreturn for future purchases.

Bernadine Daniel

Aug 5, 2015

Always friendly, courteous, and efficient service. The people who originally assisted us with the purchase of our car two years ago, still remember us and take the time to come over and acknowledge and check on our wellbeing etc.

Roxann Hennessy

Aug 1, 2015

One of the most laid back and happy, car buying experiences I have ever had!! Everyone was very friendly and so helpful! My salesperson made sure I got exactly what I was looking for and that I was totally happy and had all the "tech" set up, prior to driving off! Have recomended to several friends already!! Thanx for the wonderful experience!!

Gary Black

Jul 30, 2015

I received exceptional service from the moment I stepped on the lot. Staff was knowledgeable about the products and services. I felt as though they went out-of-their way to make sure I was taken care of through the entire vehicle purchase life cycle.

Annabelle

Jul 30, 2015

The service technicians are usually very friendly and helpful. Having to wait a week for a loaner car to be able to bring my vehicle in to determine why the engine light came on is a little nerve-racking and having to wait for nearly two hours (from pulling up to leaving) for just an oil change is quite excessive. But the customer service generally is very good.

Patsy Garza

Jul 30, 2015

Courtesy,promptness,communication and good friendly service, From the greeting on arrival through the waiting area and those cuties behind the front desk as I payout for the service

Aaron A.

Jul 30, 2015

This was a very straight forward and easy experience. I had communicated with my salesman before arriving at the dealership. Once I arrived, all my paperwork was set and ready to go. I was probably at the dealership for a little more than an hour and most of that time was spent with the salesman making sure I knew how all the new features worked on my new vehicle.

Antonio Zuniga

Jul 29, 2015

They do excellent work and confident they in their work

Ryan Shiflet

Jul 28, 2015

The employees at AutoNation are always very courteous and on top of things. They make sure all of my issues are taken care of and inform me on maintenance that I have coming up. Very thorough when it comes to explaining the services that were done and the price of said service both before and after the work has been completed.

Dean Turnbull

Jul 25, 2015

I am very satisfied with my experience at Autonation. The whole process was easy and stress free. Leon was very helpful and knowledgeable.

Thomas White

Jul 25, 2015

The car buying experience was one of the easiest that I have had in many years, everyone at the dealership was very helpful to make sure we understood everything before making the purchase of two new vehicles.

Janet Lakey

Jul 23, 2015

Kelly was awesome I have actually purchased four vehicles in the last six months from him I would highly recommend him.

Peter Sciambia

Jul 19, 2015

Good Service from Nancy in good timely manor. No problems. The price was good also!!! I will return!!!!!!!

Annette Barnhard

Jul 19, 2015

Service advisors and techs did an excellent job of getting the car back to us after completing several recall item. Service advisors were cordial and gave us great advice.

Charlotte Morris

Jul 17, 2015

The salesperson Sandra was very very helpful and nice. Couldn't ask for a better person.

Bruce Ivy

Jul 16, 2015

the sales experience was Great! Chris is a good salesman.

Alex Jimenez

Jul 16, 2015

Wonderful service. Donovan is an exemplary service provider

William Wood

Jul 15, 2015

Drove in on a Saturday and got immediate help for my problem. Great service and fast fix for an issue.

Joshua Stern

Jul 14, 2015

Great Experience! I will never shop at another dealership! Roberto and Jaimes do a fantastic job.

Mark Hemingway

Jul 14, 2015

Greeted promptly... Jacob was courteous and helpful in answering all of my questions. Tamara, my initial phone contact, also greeted me and gave me a follow-up call. Love the car! Got a fair deal.

Mark Alexander

Jul 14, 2015

Nick Wallace made the purchase experience easy and fun. Thank you for everything.

Haeyoung Hwang

Jul 10, 2015

Great experience to purchase first time Chevy.thank you for my sales person Nick.

Savannah Granados

Jul 9, 2015

Stephan helped me get into the right vehicle for me.

Rebecca Frith

Jul 8, 2015

Excellent experience - quick process and knowledgable staff. Great truck at a great price!

Johnnie Hensley

Jul 7, 2015

Our experience in buying a new Silverado was the best we have ever had in making a car deal. From the salesman to the finance man to the man who opened the door on our way out, I have to say outstanding to everyone involved. We are confident we got the most for our money and the transaction was handled in an efficient manner. We are already singing the praises of this dealership for great customer service.

Alvin Allen

Jul 4, 2015

Great experience...first new truck in over 10 years and we ready to go buy another. No games just straight forward communications, no pressure.

Donald Wine

Jul 3, 2015

Your service noticed the issue immediately and solved it

Lourdes Quinonez

Jul 2, 2015

They were very helpful very nice and yes I would go to the same dealership and talk to the same person that helped me get my new car thank you so much

Lafe Mobley

Jun 29, 2015

As soon as me and my husband walked into automation we was greeted. They have excellent customer service and always go the extra mile to take care of us.

Frank Guerrero

Jun 28, 2015

The customer service was great polite ask if I wanted coffee or water and where I could find It

Donna Donnell

Jun 25, 2015

The sales people are friendly, know the cars and helpful. I enjoy coming into the showroom because of the sales people. Always there to help or just to talk a minute or two.

Daniel Blair

Jun 24, 2015

went in for vehicle inspection - easy in & out. work was performed quicker than quoted. was quoted approx 1.5hrs (due to others inspections)and received vehicle in 1hr. They also did multi point inspection and washed my truck for free.

Daemon Butts

Jun 24, 2015

Service advisor was friendly and knowledgable. Service was completed in a timely manner. I was updated while waiting. I felt like I mattered as well as my vehicle.

Laura Litzerman

Jun 22, 2015

Mike Brannan was very helpful with me making my choice on my new Truck.

Charles Hall

Jun 20, 2015

I was very pleased, especially with my salesperson Indika. He is very informed about the vehicles and helpful with my choosing a truck. I will be back for my next buy.

Avis White-Davis

Jun 18, 2015

My car was flooded out in Houston I didn't want to get another car in Houston so I went back to where I brought my first car I was treated very well Mr Leon Johnson took very good care of me and Mr Dirk Anderson was wonderful making sure I understood the payment process. Thank You

Zulema Barrera

Jun 18, 2015

I came in there very nervous...thinking nah I'm gonna walk out of here with nothing. Everyone one there is so friendly and just so welcoming!!!! I really enjoyed my experience buying my car from there and would definitely recommend Auto Nation to many of my friends and colleagues!!!! Roberto Jaimes and Wade Adamson were truly AWESOME!!!!! I am loving my Sonic and my experience buying my car was so smooth and easy!!!! Will be sending people to Auto Nation!!!! Keep up the great work and thanks again!!!! Roberto Jaimes and Wade Adamson!!!!

William Story

Jun 17, 2015

Robert Jaimes was helpful in finding the truck I wanted and went out of his way to get the customization completed.

Gayla Elliott

Jun 16, 2015

I came in to AutoNation to have my 2003 Trailblazer serviced. I also asked about my window washer system. The customer service person determined I had a cracked window washer fluid reservoir. He told me about what it would cost to have that repaired. I chose to just just have the oil service done. I was told it would be about an hour and a half. I waited in a very clean waiting area with a television, reading material and wifi station. I got my car in the time quoted AND my car's exterior had been cleaned!

James Farmer

Jun 13, 2015

It was very easy buy and the salesman got me in to the car I wanted.

Claude Tester

Jun 12, 2015

Got my oil changed in a reasonable amount of time and was very pleased with that and at a fair price.

Phillip Moore

Jun 10, 2015

Indika Munashinghe was my sales representative at AutoNation. I am thoroughly happy with my new Silvered. Indika was also my salesman on my other Chevy truck. Indika could sell a child a truck if he wanted to. My experience there was awesome. Thanks Indika for everything you did.

Edward Gonzalez

Jun 9, 2015

I was called to be informed that the recall repair would take longer than expected before the work was done. This was great, it gave me the option to schedule another day if needed.

Randy Miranda

Jun 6, 2015

Had an issue with financing originally, they were patient with me and held my vehicle a few days till it got resolved. Was very thankful. Great experience, start to finish.

SJReid

Jun 4, 2015

The sales team makes the process a great experience. They offered food and drinks while we waited. Also was laughing the whole time with Otis. I will be making all my future car purchases here.

Romero

Jun 3, 2015

Very friendly, not pushy car sale man..the facility is very clean

Daniel Macias

Jun 3, 2015

TJ was great, really respected my time. I would definitely be coming back.

Keith Smith

Jun 3, 2015

I brought my truck in for warranty work,my service man called me the next day to let me know my truck may be in shop for couple weeks. He then told me to come in and get a loaner, which helped me out. Service was outstanding as usual and i would highly recommend autonation to my friends. Truck was fixed and all was happy.

Donna Mcclung

Jun 1, 2015

I was so stressed about buying a car, until I went into AutoNation in North Richland Hills. Jacob, my sales person was so patient, and answered all my questions. He helped me find the perfect car for me and my budget. He has followed up with me to make sure I was able to link up my electronics okay. I will be sure to refer my friends and coworkers.

Greg Garrett

May 30, 2015

I have had a great experience. Took my car to have transmission fixed and they have contacted me for updates throughout the whole time for updates

Kecia Hill

May 28, 2015

Kelly Hutto is a wonderful sales consultant. He is so nice, cool, and funny.I had a great time at AutoNation and everybody was very nice. This dealership takes the time with customer and Tamar was very nice to me when I called and made a appointment. Then when I enter dealership she was very professional and introduce me to Mr. Hutto.

Megan Montana

May 23, 2015

I went in with regards to just look at new vehicles see what options were there for me. I had a wonderful car salesman Stephan Cooper helping me with all of my first time car buying needs. Left same days with the keys to my new 2015 Chevrolet Malibu! And I absolutely love it! I would highly recommend automation North Richland Hills to anyone looking to get a good deal on a new vehicle! Thanks, Megan M.

Justin Hampton

May 22, 2015

Chaucer was extremely helpful and not pushy at all. We love the vehicle we got

Jose Gloria

May 21, 2015

From Luis an internet salesman who handed me off to Estephan my salesman, the finance guy, and a manager whom help me close the deal were all very friendly and helpful. I rushed off at the end of a long work day, and they made my buying experience super smooth and enjoyable. I will definitely recommend your dealership to family and friends. I am really enjoying driving my new Colorado. Thank you all.

Erica Snider

May 20, 2015

They have a great team working at this Auto Nation Chevy location in North Richland Hills! I have been coming to this location the last couple years. Every time I go in there to have my car serviced; everyone is very professional, friendly and helpful. You can't beat their customer service. Just bought a new Colorado with Kelly. Great guy! Answered all my questions and was patient in helping me find the right truck for me. I am already highly recommending Auto Nation Chevrolet and Kelly to my friends.

Luke Parman

May 20, 2015

This is the third vehicle we have purchased from Autonation North Richland Hills. Just the previous two times, we found the service to be helpful, honest, and friendly without the usual pushiness we might expect at other dealerships. We love this store!

Donald Gerland

May 19, 2015

Everyone went out of their way to make this experience as pleasant as possible. Timely updates and excellent workmanship.

Carlos Ayuso

May 19, 2015

We went with a budget in mind and your team was able to achieve that. Enjoyed doing business with such a nice and professional group. Also very thankful the dealership is close in order to get any routine GM service done quicker. Hoping the Service Dept. Team will be a pleasant experience as well. Thanks

James

May 16, 2015

I have been coming here for a few years now and the service I receive in the service department gets better and better. This time I was in for warranty repair and they had my car done in a few days. It needed a new motor and they gave me another car to drive while mine was being fixed. Smooth transaction and I will be going back every time.

David Steging

May 16, 2015

had a repair due to recall-nice waiting room - work was done and finished as promised. although had to wait awhile but was satisfied with service.

Michael Green

May 15, 2015

Sandra May and the rest of the staff did an excellent job. I think you all keep up the good work God bless.

Kathryn Patterson

May 12, 2015

Car quickly ready. Great Friendly Service. Wow!! They changed my Oil and did a alighnmnet in half a day.

Robert Bogard

May 11, 2015

Very satisfied with my dealings with Autonation Tyler Knox was very helpful and upfront in the transaction of my new 2015 Silverado, this is the 2nd with Autonation first was in 2007 will deal with them again

Van Guy

May 8, 2015

Greg Turks has taken care of me for a few years now. Excellent service every time. I only go to these guys when we need something.

Milton Aldy Broyles

May 5, 2015

Derrick Thomas my service writer set up appointment to have work done. Procedures of the service were fully explained and worked completed in very timely matter. Very pleased.

Marcus

May 5, 2015

I had a great trade in experience and car buying experience. My go to guy Travis Robinson walked me through me through the entire process and when I was done I had a brand new 2015 Tahoe for $5 per month less than my 2011! The used car guys who purchased the car did a great job apprising the car and other AutoNation dealerships bid up the price because they wanted it too...great for me! Financing was easy and Travis Robinson made sure I knew exactly what I was getting for the price. The car is beautiful and my 1 year old loves watching movies in the back seat...you were right Travis! Thanks so much to the entire AutoNation Chevrolet Team in North Richland Hills. I will see you again for my first service check!

Scott Lason

May 3, 2015

My battery stopped working at about noon and I was able to get it jump started. I work across the street so I was able to drive the car in for service. Nancy saw me and remembered me from previous visits. She told me she would not only have the battery looked at and replaced as their machine said it had a bad cell, but she also was able to complete my LOF, tire rotation and check the power seat that was not working. Finally, I needed new wiper blades and she personally installed them to save me time and to make sure I was taken care of. I was in a hurry that day as I was flying out of town early the next morning. Best service ever!!!

Kenneth Stevens

May 1, 2015

Professional service done within expected time and all issues resolved to my satisfaction.

John Mooney

May 1, 2015

Took car in for regular maintenance. Found out there was a recall that needed to be updated. All service completed and ready to "See the USA in our Chevrolet."

Justin Hampton

Apr 30, 2015

Chaucer was extremely helpful and full of information but at the same time, he was not overly pushy like some of the salespeople we've dealt with before.

Lynn Perry

Apr 29, 2015

I have only been to the service department twice and both experiences were better than any I have had at other dealerships. I immediately told friends and recommended they go to this location in North richland hills autonation for their car service needs.

Susan Miller

Apr 29, 2015

Was very friendly and helpful. Went to all ends to get me in my new truck! Thanks auto nation.

Steven Steady

Apr 28, 2015

They were professional and efficient. Facilities were clean and orderly

John Hawronsky

Apr 28, 2015

quick, no nonsense service done professionally and courteously. always a pleasure to work with these folks!

Robert Clayborn

Apr 28, 2015

The guy who assisted me was Derek Thomas. He did a great job. He was very helpful. When he learned my vehicle wasn't going to be diagnosed the following day as promised, after he asked me what was my means of transportation, he provided me with a vehicle volunteerily. Also,the ladies in the loaner department were awesomely nice. Ms.Hernandez, which was the young lady who helped me was very patient and polite. The Chevy team I encountered throughout the entire experience was acceptionally on point. Thank you guys a ton. Will see you soon..... Great day!!!!

Randy

Apr 27, 2015

My family has purchased a total of six vehicles from this dealership and we've had great experiences every time. Also, the service department has been very attentive to my needs and all repairs and maintenance were performed in a timely manner. I have and will continue to refer my family and friends to AutoNation NRH for their buying and service needs.

A Wright

Apr 25, 2015

I was in an wreck that totaled my car and I was in the market to buy. I went online and found a car at Autonation Chevrolet. I was sharing this with my daughter and she told me about a salesman there by the name of Leon Johnson. I called him and my fiance and I drove over. Leon was awesome and the process was simple. Before this I hated going to buy a car...as a matter of fact I would rather get teeth pulled than go to a dealership. Everyone was friendly and I could tell Leon was knowledgeable when it came to Chevrolet vehicles and the car buying process. I drove off in a 2015 Malibu that I am truly in live with. Thank you Leon Johnson and Autonation Chevrolet for a wonderful car buying experience.

Jay H.

Apr 25, 2015

I was recently searching for a used truck. Full size 4x4, low miles, and 2012 or newer. I had looked around but couldn't get the deal I wanted. When I went to Autonation Chevrolet Nort Richland Hills, I was treated with respect, given a great deal on my trade in, and found the right 2012 Silverado Z-71 with only 30,000 miles. It's a certified used so there is a warranty and service package as well. Otis Caldwell was a great salesman from start to finish and Andrea Dido (Internet sales manager) was very helpful throughout the entire process. I would highly suggest that anyone in DFW looking for a used car contact Otis Caldwell (CaldwellOatautonation.com) and the Autonation Chevy team in North Richland Hills.

FRAN Mc

Apr 25, 2015

When I drove up to the dealership, Travis Robinson was standing outside. Like he was waiting for me. He greeted me and asked if he could help. I was to meet another salesman, but he was busy so Travis was my guy. I am a customer service operations manager, so needless to say customer service is the one thing I am very observant of. Travis was excellent. He walked me through every step of the process and even walked me to my new truck when we were finished. He never left my side and his customer service met my expectations in every way. Travis is an asset to your dealership and I will definitely pass his card on to a friend who is also looking to purchase a new truck. The whole experience of purchasing a new vehicle was made easy and pleasant because of Travis. Thank you.

Wallace

Apr 24, 2015

My salesman was (Nick Wallace) was very knowledgeable, which is important to me as most sales people are not. It was the best truck buying experience I have had. I will buy my next truck from him for sure! And the deal was excellent.

Cindy

Apr 24, 2015

I am a new owner of a Chevrolet Cruze. I didn't have much time so Nick found out the price and options I wanted and called me when everything was ready. Quick, easy, professional, friendly.

Rudy

Apr 24, 2015

My Sales associate Max Perry did an extremely well job at walking me through the process of buying a car and making me feel like I was part of the Autonation Family. Every step of the way I assisted by very professional and very polite associates who knew the job so well that it did not even feel like any other car buying process i had ever been through before. By far i would recommend Auto nation chevrolet north richland hills over any other local DFW dealership to any and everybody that i know. Thank you to everyone that helped me and when i need another car i will definitely be back. Rudolph D. Colorado

Chuck

Apr 24, 2015

My sales rep. was very professional and very knowledgeable, which is rare among car salespeople.

Amber L

Apr 24, 2015

I purchased my very first brand new car here, a 2014 Chevy Cruze. Nick Wallace helped me throughout the whole process, starting with a friendly greeting, to listening to my requests which at the end resulted in my purchase. He was a major help in this big step and i honestly don't believe I would have found anything better if it wasn't for him. As far as the overall business goes, there was no wait time, immediately offered beverage/snack, very clean facility and friendly staff.

Don Wine

Apr 24, 2015

The service was exceptional...Stephan Cooper did an outstanding job keeping my order on track and the General Manager met with me to make sure my buying experience was to my satisfaction

Omar Rios

Apr 24, 2015

Edgar Rios did a great job in my truck buying experience. He was very knowlegable and explained to me in detail of all the features my new truck had available. He also took the extra step to introduce me to the service department and helped schedule my first appointment.

Jose Luis Lopez

Apr 24, 2015

I am driving my 3rd car/truck I have purchased from Auto Nations, NRH. My experience in the sales area have always been the best of any dealership I have purchased from or visited. The service department has been the same. I couldn't ask for better service or pricing. Thank you Edgar Rios.

Sue West

Apr 24, 2015

This is the first time I came to this dealership for service (oil change). From the moment I was greeted until I got my car back, the staff was friendly and took care of me and my car. I am very picky about my car and was impressed how they walked around it, explaining they wanted it returned to me the way I brought it in and put down paper mats on the floor. The wait was reasonable and not excessive. I definitely will return to this dealership in the future for all my automotive needs.

Buyer

Apr 24, 2015

I dealt with this dealership while trading in a car with Don Sandhop and was treated excellent throughout the entire process. I highly recommend this dealership and salesman. I will definitely be a returning customer.

Gerald Hunter

Apr 24, 2015

I am driving my fourth car/truck I have purchased from Auto Nations, NRH. My experience in the sales area have always been the best of any dealership I have purchased from or visited. The service department has been the same. I couldn't ask for better service or pricing.

Leialani Escalanti

Apr 23, 2015

Jacob was amazing! He and everyone else took the time to get me into the car I wanted.

Cyndal Sanders

Apr 14, 2015

Very friendly and knowledgeable staff. Great service!

Johnie Ballard

Apr 14, 2015

I loved your dealership the guys that help us was friendly and knowledgeable,and they did everything in their power to put me in a new car that I love. I would refer everyone I know thats looking for an vehicle to your dealership. The best experience I've ever had buying a car. Thank you guys at Auto Nation in North Richland hills.

Kambiz Malik

Apr 13, 2015

Traded in my car to a Chevy Malibu the car has a shaking problem in front wheels took to dealership 3 times they couldn't fix the car told me to call GM or get another car means they wanted to make more money on me but other than that no help what so ever my car has 8000 miles still has the problem and dealership refused to fix it I have been trying to call the autonation corp office but that is the worse company no response from them for 4 months

Liz Darden

Apr 11, 2015

Greg was a great service rep. My car was completed quickly.

Phyllis Couturier

Apr 10, 2015

We received a call from one of AutoNation Chevrolet's sales consultants, Travis Robinson, inviting us to come in and look around. When we arrived, Travis came out with his hand extended to welcome us before we even got to the front door. He was patient, knowledgeable and he found the right vehicle at the right price for us. This was our 4th vehicle purchased at this location and we would not hesitate to recommend them to someone else.

Clint Junkin

Apr 9, 2015

Needed a new water pump so i took it to autonation nrh.left it on a Wednesday and it was repaired by Friday..kurt was great and they even put me in a loaner car..great place!!

Elyse Mccoy

Apr 8, 2015

Prompt follow up to email inquiry on the Cruze, first dealership to respond, Detail oriented, superior sales service, excellent follow up after purchase.

Lois Gaito

Apr 7, 2015

I am a senior citizen who had several recalls on my Chevrolet Malibu. I spoke to a service rep. named Nancy and she was so very helpful in setting up a convenient appointment and keeping me in touch with the progress on my vehicle. I am very happy with the service and the professional people working at your establishment. Thank you Florence (Lois) Gaito

Gordon Pratt

Apr 7, 2015

Patrick Morrison is a very professional Manager for your company. He listens and is very clear about his intentions in getting the problem solved.

Loretta Miller

Apr 7, 2015

Unlike other dealerships I have dealt with, Chevrolet was courteous, timely, and there were no misunderstandings of cost or service to be performed. They were professional and made themselves available to me.

Kelley Hostler

Apr 3, 2015

We bought the vehicle at this dealership and service has always been very good. Honest and reliable and good communication. The works has always been high quality and the information accurate.

Colorado Fever

Apr 2, 2015

Recently had my Colorado in the shop for 2 weeks and JJ was absolutely phenomenal at his job. He did exactly what I'd expect from a dealership and consistently kept me in the loop of the process instead of leaving me hanging. There was an issue out of their hands because it was a new unknown issue. But he never left me wondering. He is superb and displays great leadership. Others there should learn from him.

Tim Potter

Apr 1, 2015

Went out of their way to help and make it right......

June Carlson

Apr 1, 2015

when I went to autonation last Saturday morning, I didn't really think I'd be driving out in a new car. But I'm thinking it was meant to be because Nick was able to find the exact car I wanted. And Wade was able to fix the financing with what I could afford. So now, I have a brand new cruze in my garage, and I love it! Everyone at autonation was friendly & helpful! Made this car buying experience quick & painless!

Ronald Smith

Apr 1, 2015

my service this time was by far the best I ever had. with no reservation it was taken right in and was done in less then 2 hours.

Dennis Oneill

Mar 30, 2015

We had a great car buying experience. Very fast to get a deal done and not a whole day wasted at a car dealership. Everything was provided that was promised.

Loren Hammons

Mar 27, 2015

The process of getting into the Truck went fine, I did notice that the truck had less than half oil life left on it and that the driver side mirror is not clear when it rains it fogs up to where you can't see out of the mirror at all. But the buying experience I was comfortable with. I pay a little more here, but the Dealer is close to home.

Danielle Gilbert

Mar 27, 2015

Leon Johnson was awesome. Very helpful and understanding on everything. Everyone also was very nice.

D.G.

Mar 26, 2015

After owning our 2010 Tahoe LTZ for a short 9 months, it developed an issue with throwing engine codes. After doing some research online, I found it had the symptoms and was a suspect to a technical service bulletin. So after dropping it off at AutoNation Chevrolet North Richland Hills, I found out that it wasn't after all covered under the special coverage service bulletin but repairs had to be done and were. Saddened after paying that repair bill, It just didn't sit well with me that my receipt showed an engine code relating to the SB. Reading the letter and the SB several times again, I decide to call GM Customer Service and got the ball rolling in this matter. After a couple days, they returned with bad news. Still not convinced, I went back to the dealership and met and spoke with their Service Manager JJ Johnson explaining my views on this. After a short time of research and calls he returned with his explanation and reasons for a complete refund.This experience and professionalism from JJ Johnson and his staff are Top-Notch and should not go unrecognized. Thank you again.

Benito Gayton

Mar 26, 2015

I went in on a short schedule and laid out what my goals were. Robert Jaimes and his team listened and delivered...and then some. They exceeded my expectations and their patience meant more to me and my family then anything. I'd highly recommend this team in NRH than any other in the D/FW area.

Pamela Oliver

Mar 24, 2015

I have been doing business with AutoNation for several years and can honestly say I have never had a bad experience with their dealership nor their service department.

Marcus Qualls

Mar 21, 2015

I got a call saying they were looking for used cars like mine and they did a great job getting me top dollar! Then they made getting a new Tahoe easy and I eneded up with more car than I thought I could get for less money than i imaged! I will do business here again for sure!

John Savala

Mar 20, 2015

Took a little while to get the deal I was looking for but finally got me in the price range I was wanting. Gave me good offer on my trade in as well. This was my second time buying from Autonation

Johnny Robinson

Mar 19, 2015

My job has me workin late often. I visited this AutoNation Chevrolet dealership for the first time at the end of the day and was impressed they were willing to service my vehicle. They washed my vehicle and it looked like new. The wait was an acceptable time. Not having a coupon was my only complaint. I have an Armada and recieve discount offers by mail and e-mail.

Edgar Libran De Jesus

Mar 19, 2015

I love my new Equinox. Cristina made it so easy for me. She really took the time and listened to what I wanted in a car. Wade, the finance guy was also awesome. If it wasn't for those two, I probably wouldn't have even gotten a brand new car.

Gerald Armstrong

Mar 18, 2015

My salesman my Silverado is a credit to your business. He knows his product extremely well. He is a person that I feel like I have known for a long time, I felt as ease in talking with him about anything about the truck and other things as well. He went out of his way to make sure everything was right on the truck and even washed it again after it rained the next day. If I'm still around and able I would like to have him as a salesman for my next Silverado!!

Kevin

Mar 15, 2015

Just bought a Tahoe from here and had it out in under a few hours. Easy to work with

Marquietta Jones

Mar 12, 2015

Donovan was very helpful, and made sure I left the service department with no worries!

Joshua Karar

Mar 11, 2015

Great car buying experience. Jacob was great! Smooth trade in, F&I office handled concerns I had and worked with me to make a deal that worked for all involved.

Jose Lucero

Mar 10, 2015

Very helpful and fast service. Good information on what they were going to do to our car in details.

Palmerton Ohana

Mar 5, 2015

Our salesman, Steve Riska, was AMAZING! We didn't feel pressured into something we didn't want and he went above and beyond to find us EXACTLY what we were looking for. We are so thankful to have made our purchase at AutoNation Chevrolet and look forward to doing future business with them!

Aiysha Dawne Wilhelm

Mar 5, 2015

Was looking for a great new affordable car. Got exactly what I wanted and was given excellent customer service. Thank you so much!!

Steven Passmore

Mar 5, 2015

I was not planning to buy a new truck. My 07 Trailblazer engine gave up. The team at AutoNation Chevy NRH got me a fair trade value and hooked me up with a great deal on a new Silverado. Many thanks to Kelly for the fast, first class service and all the extras you provided!

Zonia Milan

Mar 4, 2015

My advisor is TJ and every time I bring my vehicle in for service her goes above and beyond to to take care of my service request for my vehicle. He keeps me posted on the approximate time the vehicle. I am very satisfied with AutoNation. Also I recently purchased a used vehicle (cash) and I received superior service with every one involved in the purchase.

Charles Kahler

Mar 4, 2015

They did their best to put me in the truck i wanted and i was happy with the salesman he took the time to go over my new truck and the service department is really good also.

Kent Brown

Mar 3, 2015

I bought my new Silverado from Steve R. He did a great job in making me feel comfortable with the buying experience. I felt like I was buying from a friend, instead of just a salesman. If the service and support end up being as good as the sales experience, I'll be a return customer.

Jkhooah

Feb 27, 2015

This was a routine oil change and warranty check. The Auto Nation service rep, Donovan, was enthusiastic and professional. He coordinated in getting the service done in a timely manner and kept me informed. The wait area was comfortable.

James Hawkins

Feb 27, 2015

Well this was the first time I had my truck services/repaired at this dealer. I must say I was very happy with this location 100%. Thank You

Servando Hernandez

Feb 24, 2015

They were willing to work with me via e-mail and text messages when I did not have time to visit the dealer.

Robert Kluth

Feb 19, 2015

First time buyers wonderful experience,we would recommend and look forward to future purchases.

Cindy Vongsavanh

Feb 18, 2015

We bought our first vehicle in 2012 and felt like our payments were too high. When I spoke with Steve we told him about our bad experience the first time around in autonation and that we weren't comfortable trading in our truck because we put so much money into it and it literally was worth nothing. We understand when buying a new vehicle as soon as you drive it ooff the lot the value of that vehicle depreciates exponentially. Steve made us comfortable in our purchase and in the end my fiance got the vehicle she wanted. He is an amazing sales representative with lots of character. He also values you as a customer and will search nonstop to find the right purchase for you. We are completely satisfied with our purchase and we are looking forward to making many more purchases only through Steve. Thank you autonation for always being good to us.

Kimberly Miranda

Feb 18, 2015

I brought my car in for two things. A rattle and the check engine light was on. They fixed both. The wonderful news was the rattle was covered under a recall. I decided then that I am always going to bring my car to the dealer for repairs because if I had taken it somewhere else I would have had to pay for that repair. The service was excellent and the people were friendly. I love my little Chevy Sonic. It is the best new car I have ever had.

Robert Hyer

Feb 18, 2015

Brought my 2004 Impala in for a recall (Ignition switch) fix.I made an appointment with Kurt a week or so before. When I came I was taken right away by Nancy; The repair was done in less than an hour andI was on my way. All that I came in contact with were very pleasant and helpful. Excellent service!

Diane Metzler

Feb 17, 2015

I am so surprised and pleased how much for the better this dealership has changed. When I purchased my car, I bought a auto nations policy for free oil changes etc. I have never had such poor service, I was so upset with the place I was talking to GM only to learn they had nothing to do with how the business was run. OMG I will never go to that location again, then I got the recall notices. Classic Chevrolet had an opening in 3 months, I'm stuck with going back to Bankston. I was pleasantly surprised by the difference in the dealership. Unfortunately I doubt I could ever buy a car there again.

Timothy Cullen

Feb 17, 2015

The very helpful and friendly staff was very attentive and made sure that I was kept informed with the status of my truck. They supplied me with the same truck that I own to drive while mine was in for service. This was very important to me since I am self employed and I drive this truck daily to make my living. It made for a smooth transition for me to continue working and not lose time off of work.

Dorothy

Feb 17, 2015

I've gone to this dealership for a long time and since they went from Bankson to Auto Nation it has been horrible service. THe phone people are horrible and the managers are as well. The only people that are nice but rush to get you out is the service men when you bring your car in. THis last time I went was the last time I will go to this place. I asked for a manager and he didn't even bother calling me back. My husband left a message with a Greg 2 weeks ago he didn't bother calling me back. They don't want your business.

Gary Waddell

Feb 11, 2015

Christina Mesa helped us buy our new silverado. She is fantastic,knowledgeable,even with follow ups. She helped us get the color I wanted,worked with us on a great price,Helped me learn all the features on the screen. loved the test drive. The whole group at Auto nation in north richland hills were great from start to finish.NO PRESSURE SALES here.These people know they have a good truck to sale.I would definitely recommend these folks. I would buy from them again. Gina Waddell

Gloria Irving

Feb 8, 2015

Noel Yandell provided excellent service with a pleasing demeanor. His expertise enabled me to trust what he said was needed. I have gone in for service at other dealerships and many unnecessary things are added on. I did not get that at AutoNation. I will definitely return.Thank you.

Mrs Thomas Benton

Feb 5, 2015

We were greeted by Adrianne and handed off to Jacob. Jacob was very pleasant and took us to view several vehicles, then we drove 2 of those vehicles. He showed us how each vehicle functioned and suggested we call him if we had any questions in the future. Jacob was a very knowledgeable person concerning the vehicles and if he did not know something he immediately asked someone else and came back to us with the answer. We will be recommending him to family, friends and coworkers. Thank you so much.Linda Benton

Greta Stephens

Jan 31, 2015

Kelly Hutto was the best! He was very helpful and knowledgeable! I never felt pressured or uncomfortable and all employees I came in contact with were friendly and respectful.

Jennifer Brinlee

Jan 30, 2015

After doing my research and determining what type of vehicle I wanted to purchase I contacted AutoNation online to schedule an appointment for the specific vehicle I liked. I was contacted by two people in less than 24 hours. The first contact was with Andrea to schedule me for an appointment. The second contact was from the Sales Manager to thank me for my interest in their dealership. I arrived the following day for my appointment where I was greeted immediately, shown the car and drove the car I liked followed by making the deal. I told my sales person, Otis Caldwell exactly how much I wanted to pay each month and for the car in total. I also advised him that I knew the value of my trade in. I was offered the best and most fair trade in value on my car and the price of the vehicle I wanted was even lowered to fit my budget. I was extremely pleases when I learned that Wade Adamsom, the Finance Manager, was able to get me approved for a lower interest rate than what I had already been pre-approved for before contacting them. Once we agreed upon numbers the deal was done and I left shortly after in my new vehicle. They met all my requests and even more than I asked for. Everyone I dealt with was extremely professional and friendly and completely here to help me find the car I wanted and at the price I wanted. It was overall a pleasurable experience and I will go back to purchase from them again.

Jeffrey Mcdole

Jan 28, 2015

Very helpful team of salesmen. However, there were a couple of instances where I observed management speaking to potential customers in a negative manner. There was a guy trying to test drive a Corvette and they were kind of rude to him and not allowing him to drive it. I understand their position but they could have been a little nicer to him. Did not catch his name but he was a tall, bald guy. Kind of a bigger guy. My sales person, Jacob Oropeza was exceptional!!!

Gloria Hardisty

Jan 25, 2015

Kurt was very intuned to my repair. He was very knowledgeable and he made sure I had a loaner while my car was serviced and repaired,

Stormron

Jan 20, 2015

This dealership is the closest one to my office and home. After receiving a safety recall notice on my 2005 GMC truck, I took the truck to this dealer and effectively lost it for five days. After it had been in their shop for a couple of days, I started trying to find out when I could pick it up. Unfortunately this was a five day ordeal with the worst part being their inability to find anyone to answer the call. At one point I was on hold for over 30 minutes and finally gave up. I finally just talked to the service "manager" who found the truck - service recall cleared and maybe or maybe not cleared - and he is getting it washed so I can pick it up in 30 minutes.If you are taking a vehicle to this dealership, I would strongly suggest that you get contact phone numbers for the service writers and the service manager. The "automated phone answering" is totally unacceptable and frustrating. Their appointments for any service work are a joke.

William D

Jan 14, 2015

I was very pleased with your staff. Tim H. from new car sales helped us find the right used car and make us feel welcome. He even helped us the next day getting the vehicle checked out and serviced. I feel like we got a good deal and didn't have to go through all the negotiation that everybody hates. Tim is an asset to your dealership. I will come back to see him again on my next purchase! Over all I am VERY happy with the experience. Thanks Tim.

Canuto Amador-mesta

Jan 9, 2015

Everithing is exelent tkx for help us the services it was wonderfull the people who working in there there are great with us thank you

Matthew Stewart

Jan 8, 2015

Great sales personel and management . Sandra made my wife and I feel comfortable and made the car buying experience less painful!

Anthony Pena

Jan 3, 2015

My experience was smooth and fast. Nick Wallace helped me out in finding the perfect truck for me. I'm so satisfied that I am currently looking into buying my second truck with him. Thanks Nick, I really appreciate how you helped me find my unique truck!!!!Thanks!

Donna Cartwright

Jan 1, 2015

This was the best experience I've ever had being at a dealership. I will forever be a chevy buyer and loyal to this location. Thank you

Alysse Broveak

Dec 31, 2014

I came to AutoNation Chevrolet looking to trade in my 2011 GMC Terrain for something with a little better gas milage. My sales consultant, TimHudspeth, was very helpful and professional. I didn't feel as if he was trying to push me into buying a vehicle to make a sale. It was almost closing time and he let me test drive a couple vehicles. I came back the next morning to buy a 2015 Malibu. I absolutely love it and I appreciate Tim and all his help!

Nancy Portillo

Dec 30, 2014

We loved the guys! Tim made us feel at home definitely going back in the future! We appreciate everything done for us.

William Gardiner Jr

Dec 30, 2014

Went to AutoNation North Richland Hills to test drive a Traverse. I was in the position to purchase a car and met with a salesman walking the lot. He came over and I told him I wanted to check the leg room for the passengers in the 2nd & 3rd row seating. My wife wanted enough room for her and the kids when we have other couples in the car, the men sit together and the women sit together so we can catch up. I drove 3 cars, 2014 LT1, 2015 LTZ and 2015 LT2, all the cars drove fine it came down to price. I purchased the 2015 LT2

Jarrod Green

Dec 23, 2014

Steven Riska has great customer service and made everything go smoothly during the negotiations. I would recommend him to anyone buying a vehicle.

Mark Badger

Dec 22, 2014

Very fast and did not take long to get paperwork done. Very professional and good customer service

Christina Coffey

Dec 19, 2014

Great service! Everyone was very helpful, professional and easy to work with. Will definitely refer others in the future!

Donald Stevens

Dec 15, 2014

My auto was taken in for routine service. The service was completed in a timely manner and professional manner. The waiting area is comfortable and provides a good area to pass the time while service is being performed.

Florencio Cervantes

Dec 11, 2014

you have the best team!!!!I am very happy with the work done to my company truck, they give me a loaner truck and all experience was very good.thanks to all team!!!

Patricia Windham

Dec 9, 2014

Had a very good experience like my car very much staff was very helpful in getting me in what I wanted at the best price thanks autonation.

Tina Porter

Dec 7, 2014

I had a really good experience, Nancy was awesome with everything I needed done with my car. I had a recall on my Cobalt, and Katy was wonderful about getting me a beautiful new Malibu loaner to drive. My son and I loved this car and did not want to return it. I hope I have this experience again if I have to bring my car in.

Diana Johnson

Dec 2, 2014

My experience with Autonation Chevrolet North Richland Hills has been ongoing for the last 7 years (and the last 7 car purchases). James Lovely (now the used car director) still is happy to help me since I always buy my cars from him. I ALWAYS have a good experience with Autonation. They are the only car dealership I will purchase from and I would drive 100 miles just to be able to use them.

Gary Henderson

Nov 27, 2014

We were treated exceptional well during our visit. Everything was completed a promised. The personal were very courteous and competent.

Robert Panizo

Nov 26, 2014

Quick and easy. Very friendly service. Very good quality and timely responses.

Jamie

Nov 26, 2014

I have nothing but great things to say about AutoNation and my salesman Francisco. The sales manager and Francisco bent over backwards to find the exact truck I wanted and made the entire process what buying a new car or truck should be. I'm loving my new Silverado and will be a repeat customer

Darrell Green

Nov 22, 2014

The sales people and finance people are very helpful

Connie Vorabouth

Nov 21, 2014

You've made the experience very pleasant and not stressful. Thank you!

Christopher Miller

Nov 20, 2014

Had a great experience buying my car here. Fast friendly and very professional

Tim

Nov 18, 2014

Had two key fobs programed . great price ,great service,nice people.

Steven Reed

Nov 15, 2014

Best experience ever received when buying a vehicle! Thank you!

Patsy Moore

Nov 14, 2014

The dealer was very nice and worked to get our business.

JR

Nov 14, 2014

Great experience buying my vehicle. Sandra May took care of the sale and she is a true professional.

Todd Coyer

Nov 14, 2014

Very professional and even took care of a recall issues with my car that I wasn't aware of.

Michelle Martin

Nov 12, 2014

Kelly Hutto Is a FANTASTIC salesman. He's genuine, open, honest and I would send any one of my friends or family and direct them to him. Thanks, Kelly! !

Rebecca Bennett

Nov 7, 2014

My husband and I began our search for a used Camaro. We had been to several dealerships and we had not been able to find the color I wanted. I test drove a used one on your lot but with the price we decided to check out new ones.We decided the new one was the way to go. Yet I wanted the red rock metallic Camaro and still there was not one on the lot. I was doubtful that they would find one for me. We were so surprised when they located one. They told us they would have it in 45 minutes. Unfortunately, it didn't happen that way an I had to wait for a couple of days. During the wait time the dealership offered to give me a Camaro to drive till mine was delivered. I was very thrilled at the gesture but declined, and decided to wait.Monday morning came and went and I was doubtful again my car was not going to be found. But, it just so happened we were in the area when Travis called to let me know he had my car! Travis then walked me through the instructions of linking my phone up, and shared all the functions of the car. I was throughly impressed with his knowledge of the car. He also had many pointers for me as I was going from a family vehicle to a sports car. Everyone was extremely polite and bent over backwards to make my dream of a new car come true. I am very happy with my car and would deal with them again if the occasion ever arises.

Yvonne Harrison

Nov 6, 2014

You made it easier and more enjoyable than any other dealership ever has!!

Donna Best

Nov 5, 2014

Everyone at Auto Nation from the sales personnel to the Finance Manager took excellent care of me.Everything was done to suit my needs financially and personally.The service department prepared my new car very efficiently and quickly.I was treated with kindness and respect by all of the personnel I talked to on my visit to the dealership.

Shirley Mccarley

Nov 5, 2014

Great experience with all who were involved. The salesman-finance staff and the total process was done in a professional manner

Latisha King

Nov 5, 2014

Very friendly salesmen, did not feel pressured, got what I wanted and I am completely happy with my purchase

Edward Watson

Nov 4, 2014

Very good experience. Very nice staff and clean facilities

BCardinal

Nov 4, 2014

Got a great deal on a 2014 Crew cab Silverado. Excellent service, friendly, non-pressured sales, clean environment, easy finance process. Just ask for Nick Wallace. He was our salesman. Highly recommended!

New in town

Nov 4, 2014

Our Sales person was very pushy. They did not follow up with the bank at all. Our sales person told us they had all the paperwork and we could come pick up our vehicle twice when indeed it was not ready and we ended up sitting there for half a day. We were not very happy and will not go back again.

jenreno

Oct 31, 2014

This dealership has it together. Superior customer service, great buying experience . Financing the car couldn't have been an easier process. Thankyou Derrick and Sandra.

JP

Oct 29, 2014

I did not hear from them for 2 days about my car. I had to call them and after I called them another day went by. It was very poor follow up for a job that was only supposed to take half a day.TJ did a good job.

John Jackson

Oct 28, 2014

Work was completed on time and as promised. Was easy to get an appointment and change the time / date as I needed to.

Phyllis Dunk

Oct 27, 2014

I was very please with the service I received. I was treated special. I was contacted and was given complete information on the recall. I will bring my car back if there's another recall to this location.

Melvin Carney

Oct 22, 2014

Salesman was great, the problem was going into financing and having the numbers flop all around. that part was not enjoyable.

Stacy Goss

Oct 22, 2014

Kurt smith was on the ball and did an amazing job taking care of my needs. He made sure I had a loaner car. He called me and kept me updated on the repairs being done. He made me feel as if I was his only customer. Thanks to his wonderful customer service I will bring back my Malibu for any future service issues.

Willie Carter

Oct 15, 2014

My husband went into the dealership to get our Saturn diagnosed for a sound. While waiting Our Salesman answered some general questions he had. Robert told him about some really good deals they had at the time. We were not ready to buy a car,but my husband came home and brought me back to the dealership to hear what Robert had to say. As stated we were not ready to buy a car no down money and not the best credit rating. Robert worked really hard to get us a great deal but it wasn't quite enough to convince us to trade in our Saturn it was still working fine. As we decided to forgo the opportunity and as we were leaveing another financial man came running to us and said he found a way to keep us in buget ,fix the interest rate and give us enough down so we didn't need a down payment! We couldn't believe it! Autonation worked so hard for us and We left in a Brand New 2014 Chevy Malibu not a used clunker or a hugh interest rate or anything more than our trade in. We are so Happy we need to share how well Autonation treated us!

Pammy Baker

Oct 11, 2014

wonderful people working.to get me the best car and the best deal. this is my second purchase.from this dealership.

hockey or else

Oct 4, 2014

\I bought from 1500 miles away . \I was very explicit on my requests and needs. These sales representatives were very particular and professional at every detail of my needs. For them it was the first time they had sold to someone from Canada. They came through with total efficiency. Thankyou very much for your hard work.

Robert Cooley

Oct 2, 2014

Handled everyting over the phone and make the transaction seamless. I totally recommend anyone to pruchase a vehicle through Autonation North Richland Hills Chevrolet. Utmost professsional withouth being pushy and gave me options to purhcase my beautiful 2014 Impala.They are the best in utmost professional and ease to purchase my new car!

RHarbour

Oct 1, 2014

We purchased our '15 Chevy Tahoe here. After shopping online, and on lots in several locations we had not sealed any deals. Several vehicles were on our list but my wife and I were waiting on final pricing. We decided to stop at this location on our way to dinner. We were greeted by a very friendly and eager staff that immediately let us know that they were there to do their job and do it well. The first salesman we met had just started, he was very honest about this, and earned some points with me by being up front and not trying to feed me a line. He then brought in Stephan and Craig. My wife and I assumed these were the "managers" that we all know about when buying a car. This couldn't have been further from the truth. These guys were great, even making a point to trade off entertainment duties with our 3 year old duaghter(like I said we were on our way to dinner, not to buy a truck)! On top of that we were able to discuss what we had in the works, what we did and did want, and what we were willing to pay. They worked with all the information and their upfront pricing proved just as good as it's advertised. But we could have purchased this truck anywhere in DFW, but the staff quality, honesty, and attentiveness sold us. Great experience and I would recommend stopping by before purchasing a vehicle anywhere else.

Troy Atchley

Sep 27, 2014

Our salesman listened to what we wanted and he showed us a variety of vehicles. Tim was very patient.

George Ioannou

Sep 24, 2014

My salesman Stephan Cooper is a class act. He made my experience purchasing my dream car a complete pleasure. Other associates can learn from him. No pressure and listening to my needs is what gets you customers for life. Great job!

Rusty Brown

Sep 23, 2014

Great service and went out of way to find me what I wanted.

SK&CReed

Sep 21, 2014

I told the salesman what I needed and the amount I could afford. He showed me all the options from used vehicles to new vehicles to lease vehicles. Then I chose the one that best suited me. No pressure, fair pricing, and quickly done.

Phillip Depperschmidt

Sep 18, 2014

Sales and business staff were helpful and pleasant. Appreciated the no-pressure approach.

Reggie Garden

Sep 18, 2014

I have had only good experiences at this location from service to workers. Awesome

James Rossetto

Sep 17, 2014

Everybody was very helpful and all and all it was a good experience going to auto nation for service on my vehicle.

James Griffin

Sep 15, 2014

I was in the market for a Camaro and I came to this dealership after seeing a car in my price range online. The salesmen I worked with, Daminda and Robert, were easy to get along with and helped to get me a great deal on the car. Nothing but pleasant things to say about the team at AutoNation North Richland Hills.

stanll

Sep 7, 2014

Appointment (9/3) was to repair a low air tire light. The gentleman (Kyle?)helping me was patient & went above and beyond. Took care of the light and a recall issue. The service was great! I will be happy to return for further maintenance on my Spark. Thanks!

Mr. Sunshine

Sep 3, 2014

All I can say is WOW ! Thank you Autonation for such a pleasant truck buying experience.

SusanSmith

Aug 30, 2014

I have to say buying a car at Auto Nation was a wonderful experience. Christina is awesome and all the people you come in contact treat you very nice just like family. Anyone wanting to buy a car ..ask for Christina. .I love my chevy Malibu. .....thanks to everyone at Auto Nation for patience and to Christina for going over and above the extra mile as a sales representative. ...I love Auto Nation. ..

chenzen

Aug 9, 2014

Went here after driving around to a bunch of mom and pop dealers and getting to cars that were already sold. Finally after being convinced to see what these guys had we made the 30 minute drive and were treated like royalty right when we walked in. We were directed to the used car division and were told the inventory and any car we wanted to look at he would drive it up. the selection was limited but we decided on a chevy impala and were very pleased with the experience. Even at 8:45 at night they were the utmost professionals and never tried to push us out the door. we drove 50 miles and would drive again to purchase another vehicle from them.

chevydan

Aug 4, 2014

Sales rep Fransisco was awesome. Not pushy at all which I hate. He kinda discouraged me walking the lot to see what cars I like which I wasn't too fond of, every time I asked about a vehicle he would go get it and bring it to the building which was nice but I would've liked to walk around and see if there was anything I hadn't considered. My payments were 50$ more than we had a greed on by the time I walked out which I was very not happy about. But all in all it was a good experience. I would recommend them for sure.

Amartinez

Aug 3, 2014

Big help with financing my new Camaro. Love the car and the salesman made the buying process easier with their outstanding attitudes and helpful insights.

pd fish

Jul 28, 2014

bought 8 vehicles from this dealership always a challenge, yet rewarding.salesman was very nice and courteous,process seemed to go quicker.

KBroach

Jul 16, 2014

My salesman at AutoNation, Chaucer Coleman, was by far the most helpful person that I have come across on my search for a new car. He made sure that I got the car that I wanted with the options that I asked for while still keeping the price low enough that I would be able to afford the payments while I'm in college. The buying process was a bit lengthy, but I know some of that was due to my cosigner living out of town as well. I will definitely be going to AutoNation to buy my next car in another decade or so.

Lynnette S.

Jul 12, 2014

As we all know it can really be a beat down buying a new car. Our awesome Salesperson, Sandra May and Sales Manager Kelvin took very good care of us! The experience was one of the better car buying experiences we've had all the way thru a misunderstanding and final signing of the papers. Kelvin went up and beyond to make us "Happy Customers" by making the misunderstanding right. We highly recommend Auto Nation N. Richland Hills!! If you go there, be sure to ask for Sandra May to assist you on finding the right car for you. Kudos to Sandra and Kelvin!! Oh, they even feed us fresh grilled hamburgers for lunch!!

Geneice Geiger

Jul 2, 2014

Hats off to my Salesman" Mr. Leon Johnson" , thanks Auto Nation!!!!!!!!!!!

Daniel

Jun 26, 2014

My car was not affected by the recall. The oil change was fine.

Heather L

Jun 25, 2014

Shopping for a new car has never been this painless, Ted and co workers went over the top to make sure everything ran quickly and smooth. I will def recommend Auto Nation to friends and family!

Sharon

May 16, 2014

My overall experience at autonation was great. Jacob and Roberto was extremley helpful throughout the whole proscess. Also, the manager Kelvin was extremely nice and understanding.

Jan

May 1, 2014

My wife and I purchased a late model SUV and the salesman was willing to let us look at a model located at a different store. He even drove us to the other location so we could see and drive it before we made our final decision. He avoided using high pressure sales techniques in order to close the deal. Even in the finance office the gentleman presented purchase option in a respectful and courteous manner. We highly recommend them for your next car purchase!

Happy customer

Apr 26, 2014

When I arrived the salesperson was knowledgeable and helped me with my purchase. The process was painless and it didn't take up a good part of my day. I would recomend friends and family.

Kebreon1

Feb 9, 2014

I was in and out with my 2 year old within a couple of hours, with no hassle of prices, and was given a good amount for my trade in.

Monty

Jan 8, 2014

I was really impressed with the way that Jacob handled the sale the way they handled the whole experience of a B in there the way that you waited on us going off to go pick up my food because Reddaway little bit it was real good experience

John

Jan 8, 2014

Quick, well done, and in/out with zero hassles. Had some issue with my proof of insurance because I did not have a hard copy. Only on my smart phone Well, no problem to my rep. He handled the situation like a pro.

Robert

Dec 31, 2013

Excellent staff was patient with any issue I had. Any question I had about the car was answered, will be back just to say hi...

Angela

Dec 31, 2013

This was the most awesome experience I have ever had in buying a new vehicle!! Thank you Chaucer and AutoNation!!! And a special thanks to my husband for doing all the negotiating for me!

Ryan

Dec 31, 2013

The experience was wonderful. As I waited for my truck to be repaired I spoke to a sales representative, Chauser Colson, who was able to get me into a new 2014 Silverado.

Corrie

Dec 28, 2013

I love my new car. At first not used to the new technology with radio and others. I really use GPS as I download on my phone to work with only on Bluetooth WOW !! Thank you!

Stephanie

Dec 27, 2013

Went in for my first oil change and metioned to service representive Ryan that my windshield had been hit by a rock, he immediately set up for its repair thru TGS.

Jeffery

Dec 27, 2013

The service department is really good and takes care of my needs when I arrived there and I appreciate the help that they did for me and I always buy my trucks and get my service done there.

Owner of a new 2014 Equinox!

Dec 17, 2013

Our sales rep was great! She was patient with me and my wife during our indecisiveness, she happily answered all of our questions and addressed our concerns to our satisfaction. She has such a kind demeanor that she really made this car buying process a lot easier and more pleasant. If we ever need another car, we will be back to see her and the AutoNation Chevrolet team. They are all great!

Sooner50

Dec 12, 2013

I purchased a 05 corvette as well as the extended warranty. I also purchased the tire and wheel warranty with the road hazard. I had a slow leak in the driver side rear tire and the front passenger side tire. I took it in to get it fixed, normally would go to NTB for this but since I had purchased the wheel and tire warranty I thought they would take care of me. They found a nail in both tires and informed me they were to close to the side wall to repair and would have to be replaced. They called the folks at the warranty company and we're told they would have to send a inspector to check it out. The next day I received a call from Autonation that the inspector would be there in 45 minutes so I.rushed down there so he could check it out. He sprayed his soapy water bottle on the tires and said they weren't leaking, I guess I was imagining the low tire pressure message I was getting every few days. He took some pictures and said he would let me know what they come up with. I didn't here back eight days so I.called Autonation black to see if they had heard anything. They told the warranty company said they wouldn't" replace the tires, but I could bring the car in and they would punch the hole all the way through and patch it and pay for that. I was originally told it was to close to the sidewall. I can't believe they would do that on a high performance car with Y rated tires. Really concerned about customer safety. The temperature was 85 when they were checking the tires. They didn't seem to get it when I told them it only seems to happen on cooler days. I can't believe a dealership that size would stoop that low to save a few bucks sounds like something a shady used car salesman would do.

Elaine

Dec 2, 2013

The sales rep, Lynn Lyons was fantastic, along with Tish & Kelvin....great team! Great efforts were made to make me happy. Lynn even drove to Dallas to pick up the vehicle that had the desired interior.

Edith Sawyers

Nov 27, 2013

Lavonna on the phone was very helpful. My salesman David was AMAZING! He got me the deal I wanted in my dream car. The finance person Jimmy was funny and knowledgeable! My overall experience was great and I have told everyone I know to go there! Thank you!

joe m

Nov 16, 2013

All the folks at auto nation always work hard to earn our business, especially Indika. This is the 5th vehicle we've bought from Auto Nation NRH, and we wouldn't buy from anyone else. And the facilities are very nice!

CJC

Nov 2, 2013

I completely enjoyed my experience. Everyone was very professional and helpful. If you need to buy a car ask for Tim Hudspeth.

marie

Oct 13, 2013

I was greeted by 4 different people. My service advisor was busy so another service advisor helped me. My service advisor could have been more informative when he called to tell me the diagnosis of my vehicle. Very quick and efficient time management of getting all the work done.

Elizabeth Hernandez

Oct 6, 2013

Got there around 8:15am, i ask them if they could please have me out of there by 10:00, the car was fixed and washed by 9:30, it was great... Thank You : )

Bryan Hill from Fort Worth

Sep 12, 2013

Tish was perfect sales lady to us and also the whole team at auto nation was great to us when we selected to buy a car with no hassle. I will difently come back to purchase a car or truck with auto nation the next time I'm in the market to buy

Golfmonkey

Sep 12, 2013

My service manager understood that I didn't have time for the whole service. He gave me what I needed and I was on my way as I was pressed for time. That was greatly appreciated.

BLM

Sep 6, 2013

The sales staff are courteous and knowledgeable. There was no pressure to "buy-up" from the vehicle I sought, and was shown exactly the vehicle I had been researching. I was able to thoroughly inspect and test drive the vehicle. Having already been pre-approved through my bank, I met some pressure in the finance office to finance through them, and/or buy other warranties, however I stood fast and was eventually offered a better deal than I could have gotten with my bank. I got a great deal and a terrific vehicle in the end. I am happy with my purchase, and aside from a little heartburn during the financial dealing, I would say this was a great buying experience. When the time comes, I would definately consider shopping here again.

Dbee

Aug 23, 2013

Was looking for a basic, used small truck that could possibly be obtained through a combination of a trade with some cash involved. An Autotrader criteria search led me to what seemed to be an exceptional find in the exact category that I was looking for. A 1999 Chevrolet S-10 pick up showed to be available at your dealership. Granted, a 14 year old vehicle could not be expected to be in flawless condition but the photos and vehicle description made it appear to be an exceptional find. While photos are not (unintentionally) an accurate depiction, the description certainly appeared to support what was seen in the photos. Words like flawless and impeccable were used to describe what was touted as a perfect vechicle that was more like new than used! I was skeptical from the beginning that a dealership of this size with an obvious reputation to protect would even have kept a vehicle of this age therefore causing me to think that it must be as rare a find as was claimed. After making arrangements to visit the dealership and test drive the truck my wife and I drove for over an hour (80 miles) only to be completely dissatisfied with what we saw before even close to the vehicle. While still a considerable distance from the truck, it was immediately obvious that it had hail damage as well as other damage across the leading edge of the hood. When I addressed the hail damage issue with the sales rep he stated, this is north texas SON, hail damage is normal. Well to use his phrase, SON I own a 2001 Malibu sitting on the other side of the parking lot that has been in north texas for over 12 years and has ZERO hail damage. THATS normal. Furthermore if it did and I had advertised it for sale I would have mentioned that it had slight hail damage but was mechanically solid. Next, the dashboard of the truck was covered with a carpet-texture cover that wasnt there for protection as it was designed for, but was covering the fact that the dashboard was split open from the front trim continuing to the base of the winshield. (the photos of the dash were only with the cover in place) When further confronted about these issues the rep admitted at that point that neither he nor anyone else at the dealership really knew that much about the vehicle. Only that it had been recently obtained and had not been through the standard check before presentation (though it was already advertised for sale) Sadly that was the first piece of information that was helpful and believable. The available Carfax showed at least 2 owners which certainly would have been expected of a vehicle of this age. The only problem with that is that the dealership description of the vehicle stated that it was a well cared-for 1 owner vehicle. Although I am not in the car business per say, I have been dealing with cars and therefore dealerships for over 35 years and can attest to the fact that one constant should always remain the car dealers creed; KNOW YOUR PRODUCT IN ORDER TO ACCURATELY AND HONESTLY REPRESENT IT. (regardless of its implied or believed value to the seller) Admittedly in this day and age when a typical family SUV sells for $40 - 50,000 dollars, a $ 3990 dollar vehicle is pretty much considered a disposable unit. Again this lends further substantial belief that this vehicle probably should not have been on the property of a dealership of this type. Yes, take the vehicle in as a trade, but then sell it to a smaller dealer for whatever profit level it may bring. The probable profit margain of a vehicle of this caliber cant possibly be of much value to the larger dealership, its usually accepted as trade more as a courtesy to the customer who just purchased a very nice or brand new vehicle. It would have been better represented on a smaller, neighborhood type car lot among other vehicles of its condition. There are lessons to be learned on both sides here and how theyre applied will certainly affect the outcome of future successes or unfortunate failures.

Poor customer service via phone

Aug 5, 2013

Called to try and get a quote on repairs on my vehicle. called 2 different times and both times after I was transferred to the service department to speak to a technician it ran approx. 20 times, someone kept picking up and hanging up. I applied for a job at your facility and if this is the way that you are I am glad that I was not called. I was very qualified for the position. this is why you have such poor customer service because you don't hire qualified people you hire non qualified people. Hope you close your doors. To submit this review I had to say why I was at the dealership. just marked one, I WAS NOT at your dealership and probably never will be

Paul F

Jun 18, 2013

Every single person I dealt with at Autonation, North Richland Hills was super! Lavonna, James Lovely, Sandra and the person who finalized our paperwork, were simply outstanding! I felt as thought they were doing what was best for us and looking out for our interests and preferences. Very customer-focused and very friendly. It's the best new car experience I've ever had.

Harold

Jun 18, 2013

All personnel very courteous and professional. No hassle and very straight forward approach to all aspects of the dealings.

Margarita

Jun 4, 2013

Overall everything went very well. Tish was very Knowledgeable about the trucks we were interested in. After making our decision, she explained all the features the truck had. We were very happy after we left the lot.

BillS

May 20, 2013

Pretty simple listened to what I was needing and delivered with out any issues. Got in and out and was on my way in thirty minutes! Can't ask for much more than that.

Cher

May 13, 2013

Russ was awesome---showed me everything I needed to know and thought of every detail! After visiting 4 different dealerships within a couple of days, this was by far the best experience of them all! I didn't get that feeling of a pushy dealership at all and felt very comfortable purchasing from them.

Upset Customer

Apr 17, 2013

So I found a vehicle I fell in love with and I contacted Autonation inquiring about the vehicle. I got a pretty quick reply from Andrea but there was no helpful information in the email nor was my question answered. I never heard back. I found this same vehicle on 2 other sites including a very reputable loan site which still showed the vehicle available. I called the next morning and to my surprise Andrea answers the phone and was quite rude. She said the vehicle had been sold for a month and that she has no control about what other sites show in stock........ Um excuse me? This isn't Craigslist where no one deletes all the ads after a sale.....this is supposed to be a reputable car dealer which means that as soon as a car sells you should contact cars.com and autotrader and inform them to take it down. There was no apology for the inconvenience just a rude response of we don't control what 3rd party sites do. I will be avoiding this place at all costs..........wasted several hours on this vehicle that I can't get back. What would have help to resolve the situation and help me even consider autonation? A simple "I am terribly sorry for the inconvenience that was caused, what websites did you see them on and I will make sure I contact them to take the ads down immediately"

Anthony

Apr 10, 2013

Service was great, Miguel was my car sales man and he did an awesome job.

Corvette Buyer

Feb 26, 2013

You'd think with all the construction which makes it difficult to get into their NRH location that they'd make a little more effort to provide good customer service.

Keith s

Feb 12, 2013

Bought three cars from them In last three years. They gave me what I wanted for trade in both times. Sandra was our sales lady twice and she was great. Very knowledgable,not pushy, will buy from again.

tobunk

Feb 7, 2013

I had an excellent experience at Bankston Ft. Worth. The sales and support staff I encountered were not your typical "car salesmen" I came into the dealership knowing the exact model I wanted and the exact price I was willing to pay. The dealership had no issues finding the truck I wanted and getting ti to me for the price I walked in telling them I wanted. Excellent customer service.

JCas

Jan 30, 2013

I contacted them by email about a vehicle they had listed on line. They emailed me back with the picture of the truck and the price. I liked the vehicle and decided to go in and test drive it. After I drove it, I wanted to buy it and wanted to negotiate. I was brought a paper with a price of almost $10k more than the price I was quoted on line. After I said "no way" their arrogant sales manager got involved and said he would sell me the vehicle at the online quoted price, but without the original wheels and not the ones in the picture. After arguing with him for approximately 30 minutes, I decided he was full of it. I walked out and went next door to Huggins and bought a Honda without any issues.

VictorKrum

Nov 9, 2012

One if the most disgusting experiences of my life. Watched three couples walk out as I sat there. Could have bought in cash easily, but the price they offer for my trade-in was a complete insult. Will warn everyone I know.

ETG2012

Sep 25, 2012

I had a negative experience with the used salesmen at Bankston. I was looking at a newer truck they had on their used lot. Talking with the sales guys, I learned that they had taken the truck in the night before on trade. They told me they didnt actually have it in their system yet so they could tell me the price. I test drove the truck and came back the next day to talk numbers. The sales guy gave me the workup sheet. On it, they listed a dealer add on of 400.00 for window tintingon a used vehiclethat they didnt even yet have in inventory. I called the salesman out on it. I told him you expect me to believe that you received this truck night before last and didnt have time to put it in inventory but somehow had time to tint the windows. I know for a fact that the trim package included window tinting. He said its standard procedure. I also noticed their documenting fee was in the ballpark of 350.00. They basically wanted to gig me for an extra 750.00 in hidden fees. They also were not interested in negotiating any money off the truck. I ran out of this dealership. I went next door and bought a totally loaded out F150 for 10,000 less with no hidden fees and the documenting fee was in line with the rest of the industry. I guess all the construction must not be hurting their business.

olaggie

Jul 12, 2012

Myself and a friend stopped by this dealership as I was looking for a new truck. We were met by a salesman in the used car lot. I told him what I was looking for and my price range. He said he could do that and that all I needed to do was pick out a color. To be honest, I think he just heard my price range and didn't listen to my list of wants. We went to his "office" without seeing any vehicles and he proceeded to tell us about how the guy in the next cubicle could work a deal and get me in at my range. We basically sat around waiting for this other salesman. My salesman then proceeded to tell me how I didn't really want everything I was asking for (leather, bose stereo, etc.). I told him I wanted to upgrade and that these luxuries were important to me. He stated those items were overpriced from the dealer and that I would be better off getting them installed after market. He stated that what I really wanted was a Texas Edition with chrome and 20" wheels. He stated that I needed to be thinking about down the road and what would be important when I went to sell the vehicle. Again, I told him that these were the features I was looking for in my new truck. I informed him that I had been looking at ltz models and he stated that I needed to give up some of my wants. He then proceeded to tell me how there were slick salesman over in the new car department and that if I went and talked to them they would just confuse me and rip me off. He insisted that I needed to talk to the other used car salesman to get the financing complete. The problem was that the other guy was still working on a sale and obviously wasn't going to be finished anytime soon. I asked if I could look at the models he was describing so that I could determine if this was something that I would be willing to work with. He responded by stating "you aren't hearing what I'm telling you, young lady." Written words can't describe the condescending tone used. He again told me I wasn't going to get the amenities I was looking for. I replied that I understood what he was saying, but if we were going to wait around on the other salesman to be available, I would like to at least see what truck he was talking about so that we weren't just sitting around wasting time. He refused to show me any trucks and stated "well all I'm going to do is point you over to the new sales department." Highly insulted, we left and have no intention of ever buying a vehicle from this dealership. I don't think I've ever been treated this way in my entire life. Both myself and my friend (female) were upset with how we were treated. I can't help but believe that I received this kind of treatment because I'm female.

Babjak

Jun 30, 2012

Well my wife had a major problem with her transmission causing her SUV to be unusable. So when I called Bankston service department, they were busy and took a message to give to the next available service rep. Keep in mind this is a potentially large job that I would assume would be profitable for them. We never got a call back. I promptly called Classic Chevrolet in grapevine and got ahold of a service rep immediately and they were helpful and called to arrange towing. If Bankston was this bad at trying to respond to get my business, I can't imagine what it would have been like once they had my vehicle.

cableguy

Dec 27, 2011

Ernesto met me on the lot, and based upon my needs, he made a recommendation of a pre-owned vehicle that he thought just might meet those needs. He was absolutely correct, and the vehicle that he suggested exceeded my expectations. Negotiations went quick, and in minutes really, we struck a deal. I was paying cash for the vehicle and must say the slow and slightly disappointing part of the transaction was that it too long for a finance person to see me in order for me to sign all the papers that are required, even though it was a cash deal. The finance guy (don't recall his name) was none too friendly, but just went through the motions of what he needed to do. With that said, I based my 5 star rating solely on my positive experience with Ernesto. Ernesto even followed me to my house so that I would not have to go back to the dealership for my other car. So, 5 stars to Ernesto and his efforts, and an average 3 stars I would say for the finance guy, whoever he was.

Hx33921

Sep 24, 2011

Bought used vehicle lasted 2 weeks before needing repairs and even had a carfax report for it. Wife called and spoke to management who was extremely rude to her, just a bunch of crooked wanting to make a sale sheisters! Do not patronize this dealer unless you plan to lose your hard earned money!

jzewski

Jun 23, 2011

I came in looking for a new equinox, Pat assisted me in looking for the one. that I wanted. We found one that I liked but it did not have the options I wanted. Pat and the Sales Mgr proceeded to do a search on the inventory and found me the exact one...Everyone there was friendly and helpful....I have received several follow up calls and e-mails making sure that all is still good ...

kimwalker

Jun 20, 2011

Tish was fantastic and we received nothing but courteous and professional service. Great experience and we would recommend our friends! I would rate this experience as one of the most pleasant we have had.

justins71

Jun 4, 2011

My wife and I bought a 2004 Avalanche in April 2011 there, only to have multiple problems arise (air bag, ABS, traction control, speedometer, and other misc. items). I was okay having the minor item fixed as the truck was seven years old and wouldn't be perfect, but the brakes and air bag problems were unacceptable. I notified Bankston and was called back in a few short hours by Greg Bryant. He apologized that we had any issues whatsoever, and had me bring the truck in the next day the Service Department was open (this was on a Saturday). I did so, and expected at least a week of down-time as the service bays were full. I was shocked to be called back that afternoon with Greg saying it was finished. They were very courteous and polite, and the only reason they didn't get 5-stars across the board was because of the initial problems. I know they had a bad reputation in the past, but the have some terrific people on staff now that are changing that!

ertanner

Jun 2, 2011

My experience with Bankston Chevrolet has been very positive. Our salesman Cameron Ford was very helpful and listened to our needs. He helped us choose the right car for our budget. He was attentive and didn't try to sell us a car that we didn't need. He stayed after hours to work with us and didn't make us feel rushed. Jeannie Rinehart also stayed after hours to make sure we were taken care of. I would recommend my friends and family who are in need of a car to Bankston Chevrolet. I would also like to add that 2 days after our car purchase Cameron personally called me and asked me how I was enjoying my car and if there were any problems.

bfarmer24

May 18, 2011

Taking the time to go over all of the options on my truck was a definite plus. Tish was very thorough and helpful. I would definitely recommend Bankston to anyone I know for a great car shopping experience. Front start to finish I had a great experience.

1kenkeith

May 17, 2011

I have bought many cars over the years all over the country. But, I have never had an experience as nice as the one that I had with the employees at Bankston Chevrolet in NRH, Tx. They actually made my wife and I feel comfortable and welcome. Not only was the salesman (Leon) great in his attitude and willingness to help but so were the management team, namely Jeannie(Sp) and Jessie (Sp). I walked in to buy a truck and left with a camaro and a volvo. Now I am a salesperson so I know what it takes to sale. If you want my business, treat me like you would treat your family and do what is best for me. That happened That caused me to walk away or should I say drive away in two vehicles. Good Job to your staff and the employees, namely the ones mentioned above, for their great attitudes and their willingness to do what worked best for us. Also, the service department at Bankston went out of their way to show us around and told us what to do and when to come back and how they would be willing to help. Who the heck trains these people? Outstanding job!!! Let me not forget the front desk lady who, as soon as I arrived and who did not know me, said.... I can help you. WHAT?!? She then gave me my tags, a check, and then had someone put my tags on. Incredible! And I was only there to pick up an extra set of keys. Good JOB!!! My next car will be bought from this dealership. I only hope that all remains the same. Sincerely,Ken Keith

Tiagorules

May 9, 2011

I called the dealership with questions.Spoke with Debbie Blaker. She was calm. Not pushy- no hype.That stuck with me. I drove there the next day, Tish Harris saw me drive up.Probably saw the fear in me, opened the door and said welcome. She never missed a step with me and I knew in my mind at any time I can leave. I stayed. I was treated royally. I was trully being watched over that day. I will never have anything negative to say about those that helped me. Mike Purtell was most kind. I had had another sales manager years before at another dealership. He was a little swarmy. Mike was a pure pleasure and cool. Jesse Barraza was focused but not so much that he was indifferent. He is entertaining, gets the job done. Just a note I do not know if if is old world thinking. Pinning a customer between the chair and the desk is old style. Give Jesse a bigger office, that desk is way too big for that small a space. Tish will always be my go to person. I had the oil change in March and I went to see her no reason just to say Hi. I like my car. She is called the Unicorn. I do want you to know that I was a good customer that day. That was the day the fillies were running at the Breeders Cup Oaks and I missed it. I still had a "great" experience 11-05-10. Tish Harris-New Car Sales#1, Debbie Blaker-Internet Sales Consultant#1,Mike Purtell-New Car Sales Mgr#1, Jesse Barraza Finance Mgr#1.Thank You Martha Baum

JamesPWebb

May 6, 2011

Good Dealership! Tish and Cleve did a great job helping me and my wife purchase our car. I have Moved back to the DFW area a little over 4 years ago and normally purchase a new car or truck every year. I have been buying from Classic on the last two cars buthave switched to Bankston. Keep up the good work!

slason

May 6, 2011

Phillip McCarley was my service advisor on 05/05/2011. He was very friendly, completed the work as promised and on-time. He left me a message on my cell phone during the day to update the progress. When I picked up my vehicle, he went over everything with me and then answered additional questions about my wife's car. I could not wait to tell my coworkers that also drive Chevrolet company cars about my experience. This was my first visit to this dealership and definately will not be my last. If you go to this dealer, ask for Phillip. He is outstanding.

Reyes Fam

May 5, 2011

We had a great experience. Hassle free. No pressure in buying. She listen to what we wanted and needed. She went above and beyond to accommodate our hours. She never hesitate to meet us at anytime. We have told our family and friends about our experience. Thanks again for the great experience!

Kay.olson

May 3, 2011

This is the second car I've purchased from Bankston. I've had nothing but top customer and sales service. The atmosphere is always friendly and laid back; yet very professional. Tish did an amazing job working with us and keeping us informed of the status of the vehicle we ordered. At first we had an issue where the down payment was tied up so my heart sank thinking I wouldn't be able to get this beautiful car I wanted so badly, but Tish and the finance team was able to work through the pitfall and get me my dream car! Absolutely amazing team at Bankston and have already been recommending them to others! Ask for Tish and tell her Kay sent you!! You won't be sorry!!!

kristi.rush

Apr 29, 2011

When I decided to buy a new vehicle I visited a Chevrolet dealership in Arlington and I felt pressured and harassed. When I came to Bankston I was overly pleased with Tish. She worked hard to get me what I wanted and never made me feel pressured. She has checked on me many times to make sure that I am satisfied with my purchase and that everything is going well with my car. When I make a big purchase, like a car, its important to me that I have time to make my decision and that a salesman or woman isn't pushing me so that they can meet a quota. With Tish I felt like she was worried about pleasing me and not meeting a financial goal. Thanks for the outstanding customer service!!!

sunburn9999

Apr 28, 2011

This dealership went way above and beyond to earn my business. They were absolutely accommodating from providing me a vehicle to test for a weekend to delivering the vehicle to my place of employment. They exceeded every expectation I had. They even went out of their way to send me my new tags and registration.I have had "luxury" vehicles before where service comes hand-in-hand with the purchase. This experience matched every aspect of my prior experiences and has restored my belief that an American car company can provide the total purchase and owner experience I thought had disappeared from the dealerships of American vehicles.

bcstrout

Apr 27, 2011

I was pleased that the buying process was transparent, there were no hidden fees. The sales process felt open and honest. I only wish there were a better way to track the location of my new vehicle. I took almost a month for the car to arrive at the dealership after it was flagged as "shipped". If I had been able to track it's progress, the wait would have been more bearable. I was very pleased with the dealership and the sales people, I would definitely buy again from Bankston Chevrolet Fort Worth. Sure I wish I could have paid less than MSRP, but I understand no one was selling under MSRP for such a new and limited production vehicle. Bankston didn't tack on the added fees many of the other dealers have been reported to be adding.

lwilsontx

Apr 27, 2011

I initially contacted Jeannie Rinehart after seeing a sale ad about Bankston of Ft. Worth. She was very friend and easy to work with. The price comparison over the phone was better than quotes in my immediate area and I don't like to waste time. I drove almost 50 miles to buy a new SUV for my wife from Bankston. Jeannie introduced me to Tish and she too was very friendly and made me feel at home. The price was the same when I got there, my trade in was what I had expected, Jeannie found a better finance rate than my bank and we completed the deal in just a couple hours.A few days later I discovered the head liner was hanging down in the center of our new Equinox. When I contacted Jeannie and Tish I was greeted in the same friendly and helpful fashion. Jeannie went out of her way to see to it the new liner was installed in a timely manner and I was not forced to drive back and forth waiting in a Service room for hours. I am very happy to have done business with Bankston and look forward to my next purchase. Larry WilsonFairview, TX

genestone

Apr 26, 2011

It was a pleasure to work with Mr. Jimmy Walters at Bankston Chevrolet throughout the entire purchase process of a used 2008 Buick Lucerne. Mr. Walters was friendly and completely professional the entire time, which actually spanned a number of days as I am NOT an impromptu buyer. Neither am I one that tends to negotiate with "pressure" sales techniques and Mr. Walters certainly did not pursue that approach. Mr. Walters honored his commitment to have the headlamp surfaces buffed to remove a clouded appearance, even though the service technician was unavailable prior to vehicle purchase nor at purchase time due to a family emergency. In addition to having the car detailed, Mr. Walters made certain the gas tank was completely fueled when I picked up the vehicle. Mr. Walters has remained in communication via mail since the purchase to state he hopes I am enjoying the vehicle, to stop by his office when I visit the dealership for my first service so he can introduce me to their service department and to contact him if I have any questions or concerns. It is these aforementioned factors that are at the core of why I would recommend this dealership for full consideration when planning to purchase a vehicle.

dpinch

Apr 25, 2011

We have purchased a total of 4 automobiles from Bankston Chevy of Fort Worth. I have had the pleasure of working with Tish Harris, Jeannie Rinehart, Bob Greer(service)and Larry Vargas (parts). I can say without hesitation that they are all great people and they all represent Bankston and the entire Auto Nation group with professionalism and courtesy. I look forward to my next purchase!Thanks to you all, Dan Pinch

fbellan

Apr 24, 2011

The experience was a good one but, still not something I want to do often. The only short coming was the cost of the dealer add-ons. I was my fault for not reading more carefully. All-in-all I had a very good experience and am very pleased with my car and the dealership.

runner86

Apr 19, 2011

To whom it may concern, I can honestly say that I have had the best car buying experience possible. Mr. Morrison and Mr. Bryant both made this experience possible. Not only were they both extremely friendly and very easy to get along with, they made me very confident in my decision of buying a vehicle and doing so with Bankston. I will recommend this dealership and these to gentlemen to anyone and everyone I know that needs to purchase a car.Thank you.

a1cpatterson

Apr 18, 2011

I needed a new car and visited the Bankston Chevrolet in North Richland Hills. The staff was very friendly and helpful. They showed me a number of vehicles in my price range until we found a great car perfectly suited for me. Even though the banks were closed for a holiday, they understood I needed a car right away and were able to get me off the lot that day.Overall, I would highly recommend this dealership.

Quadtrash

Feb 15, 2011

I always dread and hate the experience of buying a new or used car with all the back and forth. This time around was not stressful at all. We did everything online and over the phone. We simply explained what we were looking for and what we wanted to pay, after a few days and few tries we had the perfect truck. Once we decided on the truck, it took a few days to have it delivered directly to us, the truck was in Ft Worth and we are in southeast New Mexico. We never even had to leave town. The truck was exactly as explained to us, and more. We definitely will return to buy our next vehicle.

vintagehotrods

Sep 17, 2010

Go to Bankston Chevrolet if you want to get lied to and screwed. Absolutely the worst dealer experience I've had in 40+ years! I've complained to GM Customer Service and they'll do absolutely nothing! I will never buy another GM product ever again and I'll welcome their demise.

hogg1000

Aug 7, 2010

Went in based on a used Equinox on the website. 4 of 5 reviews were bad and the dealer was a 40 minute drive for us so we were hesitant but still went. We were impressed by how quick and efficient everyone was here. After looking around the lot we discovered we could get a brand new one for the same price based on the limited number of used ones. Our salesman turned out to be amazing. We always worry about getting a pushy person. His name was Indika and he has been there for 6 yrs. Not once did we feel sold, pushed or even nudged in any direction. He didn't have the color we wanted so he had a guy drive 30 miles one way to bring the car back to us to check out. Even with this...the entire process took only 3 hours (including 45 min we went to lunch while he got the car) They offered me exactly what I thought for my trade in. There was no back and forth. The finance guy didn't mess around or attempt to sell us. He showed us upfront service that we could purchase but when we said no he said, No problem, we'll have you out of here in no time. My rate is low, the car is new, and so far all is well. I will come back and post here if anything bad happens but I wanted to let everyone know that my expirience was great! Seems the only people that review are the negative folks. Please go see Indika!

btrflybeetle

Mar 30, 2009

I was referred to this dealership and specific person based on good personal experience from a friend of mine. Upon going into the dealership, we had not searched current inventory because we assumed they would have ample inventory to take care of us and the experience was more important to us than anything since we have had terribly negative experiences in the past. Although the dealership was willing to go above and beyond offering me value for my trade-in (which I was not told about), I found that I was expected to understand that the car I was buying needed repairs and that despite the GM warranty, they were not willing to make sure the car was in excellent condition when selling the car. I was told that because of my mediocre credit and despite the fact that I was putting 5000 down, they would not replace the tired for new tires and would not balance them. I was given the used car as a test drive overnight and experienced a loud low noise that was constant and very apparent after going above 40mph. The noise was so apparent that once I got home, I ran a vehicle history report and found that the car was once used as a rental vehicle (I wanted to be sure this was not a lemon deal). Expecting that the dealership would promptly take care of this and knowing I was a 24 hour window before the sale was complete, I took it to them to have tires replaced and balanced..expecting no problems. Mike tried excessively to convince me that the used car I was buying was better than my trade-in and tried to have me agree that I would bring back the car in two weeks (once the warranty was in effect). I was told that if anything happened to the car, they would come bring me a temp vehicle and take care of the current one. Since I was spending 16,000 on the vehicle price and putting so much down, I didn't feel I should have to settle for a vehicle with issues. I told them that it was not acceptable for me to be buying a used car for that price and have issues with it less than 24 hours and to have the dealership say that I had to wait 2 weeks for repair..I insisted they have someone look at it (I finally had to ask Mike how much it would cost for me to have someone look at it..he kept saying they would have to stick the repair cost onto my sticker price..can you believe that?). I was told the dealership did not have another vehicle in my price range and that due to my credit, they would not replace the tires or even balance them. Not to mention, I was constantly told they were making no money off of this deal (do they think I'm an idiot or something?). Based on this information I was left to assume that if someone came in with perfect credit, they would replace the tires no problem and not argue. I was expected to take a damaged vehicle off the lot and have repairs done immediately after leaving! This situation was TERRIBLY stressful and I ended up in tears in the Used Sales Managers Office because despite being very reasonable and rational, the manager was pissed because they (apparently) had already gone above and beyond (in their opinion) to help me..even though I had not been explained in what way they were helping me..no figures were on paper or anything. From my perspective, I was being taken advantage of..with no explanation, this left me even more upset when the manager threatened that even though they had given me above value for my car (which I wasn't aware of until that moment), they were NOW giving me a less value for my car and the deal was off. I was very gentle, but persisted in asking for the GM..and at this point had been in tears. The GM explained that it would probably be better to get me into a new car and had the sales staff work with me. Unfortunately, after leaving the GM's office, there were more problems left and right...my paycheck stubs were now unacceptable and my husbands paycheck stubs were unacceptable. I ended up leaving, finally feeling as though they were really putting an attempt in to get rid of me. I'm sure GM is hurting with the economic crisis, but why am I supposed to pay for that when I am attempting to help them by buying a car from them? I needed a reliable car..and that is ALL I really needed...even though I was approved for a loan, they were unwilling to give me a reliable car. Be wary of this dealership..unless you have perfect credit or an unending credit limit, you will not be treated fairly.

Cherry74

Oct 1, 2008

Took my car in within a week of purchasing it from this dealer.. They had it for over 2 weeks, I called quite a few times to finf out when it would be fixed, no one could tell me!Finally I got a call it was fixed and went to get it, Upon picking it up I noted that nothing had been fixed, I was told there mechanics were not skilled enough to work on it, even though I bought it from them!! BEWARE BANKSTON

bgslaw

Jun 21, 2008

I receltly went with my husband while he purchased a new Chevrolet HHR from this dealership. This was our first visit to this dealership. I have purchased many new cars over my lifetime and was dreading the whole experience before even walking into the showroom. I was very unexpectedly surprised. Our salesman, Larry Wilson, was so professional and took such great care of us that I purchased another new HHR LT for myself the very next day. There was no pressure involved with this sale and, for the first time in my life in purchasing a new car, everyone was upfront and honest about every aspect of the purchase experience to include the purchase price, financing (special thanks to Luis in the finance dept.), trade in value. I have never had such a pleasant experience in purchasing a new vehicle. I really felt that I was in control of the purchase instead of the other way around. I can honestly say that not only will I do business with this dealership again but I would highly recomment this dealership to anyone, which I have never done in the past with other dealerships. I feel that every great effort was taken to get me the best possible interest rate (better than what my credit union was already set up to provide me) and utilize any/all rebates available to me at the time. My new vehicle was delivered to me in perfect condition by the time all of the paperwork was completed. Everyone in the dealership, which I came into contact with, was courteous and professional. Wow, I love my new car and the dealership that it came from.

Pamelaec

Sep 1, 2006

While waiting for the sales associate - I had to listen to a Sales Manager scream in his open office at his employee(s) about their performance. Once agreed upon a price - the price changed by the time it got to finance paperwork - I had to get up and start to leave before they would give me the price that we negotiated on - should have just left anyway - wishing that I would have.Never got a call from the sales associate after the sale to see if I was satisfied. I called the associate myself to let her know that I wasn't satisfied with the car and possibly may need a 4 door instead of a 2 door and was told that there really wasn't anything that she could do.