Used Cars for Sale at AutoNation Ford Frisco in Frisco, TX

Valued Customer

Sep 20, 2016

Got in and got out quickly without appointment. Friendly.

Tara Kelley

Sep 19, 2016

We loved Charlotte. She made us feel comfortable and we had a lot of fun. Will definately shop with Auto Nation in the future.

Melissa

Sep 16, 2016

Marcus Rojas was great! Even came in on his off-day to accommodate my delivery day needs.

RDB

Sep 15, 2016

Good customer service. Car was ready earlier than promised.

Debbie

Sep 10, 2016

Purchasing my new vehicle was relatively painless and an overall enjoyable experience. Working with the sales staff at AutoNation couldn't have been better. My salesman was very professional and helpful, as well as extremely knowledgeable about the vehicle I purchase. I wouldn't hesitate recommending AutoNation Ford Frisco.

Ted M

Sep 9, 2016

Efficient, quick, knowledgeable. Eric very accommodating to my needs. so far repair seems perfect.

Valued Customer

Sep 8, 2016

Worst customer service. They won't return your phone calls. They lost my key while my car was there being repaired and then wouldn't give me the new one. Everything about my experience with this dealership has been pretty much as bad as you can get.

Kip

Sep 6, 2016

Dealership was small ,but functional. Reasonable selection of the Vehicle I was interested in.

Adam

Sep 6, 2016

I bought a used Ford F150 from Autonation Ford this past weekend. Overall it was an enjoyable experience. The rep that I dealt with was Tobin Bell. He was polite and courteous throughout the process. I never felt like I was being rushed into buying the truck or like I was being taken advantage of. I would recommend that anyone visit Autonation Ford and to ask for Tobin Bell.

Tara Boring

Sep 5, 2016

It was wonderful. Extremely nice and helpful. I felt taken care of by good people. Thank you!!

GAK

Sep 4, 2016

Had a major transmission issue with the transfer case. Automation Ford Frisco was spot on on identifying the issue, getting in the replacement, and getting it installed. Over all friendly staff, good amenities at the dealership. Rental car pre-paid by Ford (Warranty Issue)

Craig

Sep 1, 2016

Overall, great group to deal with.Customer Service was great.Buying process took a little longer than told, however it was closing time and several in the financial department had already left.Facilities were acceptable.

Lemar Leonard

Aug 30, 2016

Our Ford Frisco experience with the Auto Nation Ford Frisco did not start out in the best of way. The salesman made a promise on a price and even confirmed it with the manager, we accepted the price over phone drove 40 plus miles to the dealer to be told they look at the credit wrong and it would be $40 more a month. Of course we walk out in anger with driving such a long drive to be lied to and them even telling me I would need a co-signer. The next day the salesman called us back and asked if we had the co-signer (which I did but wasn't willing to buy at that point), to the manager pleading that he felt bad and wanted to make the deal right with us. At that point we went back and forth a little while and they finally gave in with promise of a good review and I promise I would as long as this price stayed true. They stuck to what the said and now I am the owner of a 2013 dodge ram. The salesman admitted he felt bad about our experience and wish it didn't start out that way and told us he really pleaded for us to get the truck.So overall not the best experience but for me when you come thru with at least a great effort to get to my price Ill be happy. So I will not give them a 5 star (my wife wanted me to give them 2 1/2) but I will give them 4 - 41/2 because they came thru on a very nice truck for a very nice price. They were only $5 off my asking price and I know my prices I ask for are rock bottom, Lol!!!!!

Jack C

Aug 29, 2016

Rusty was super efficient and helpful. .

Carol C

Aug 29, 2016

Mario was a great no pressure salesman. .

Kate

Aug 25, 2016

We purchased a new Ford F150 from AutoNation. This was a very easy and worry free process, due to the knowledgeable Sales Team we worked with. We would highly recommend that anyone looking for a new Ford vehicle contact either Mario Sobers or Wallyed Alekozai. We went to several dealerships and dealt with pushy sales people, until we went to AutoNation in Frisco. You will really enjoy working with either Mario or Wallyed, I recommend you ask for them by name!

Sam frisco

Aug 23, 2016

Larry was accommodating and friendly. Made us feel welcome and appreciated as a customer.

Mike

Aug 23, 2016

David Leeks was very helpful in getting the repairs and damaged tires covered by warranty to the greatest extent possible.

Ryan Ramon

Aug 20, 2016

Tobin Bell provided awesome service and helped me get the car I wanted.

Valued Customer

Aug 17, 2016

It was hard waiting so long for the part to come in but in the end David made everything work out in time and we're happy! Great job David!! Thank you!

Susan

Aug 15, 2016

Bought a 2010 Ford Escape that sounded and drove great, but when drove it off the lot after the car was reconditioned it made a noise upon acceleration. If this get taken care of to my satisfaction, then everything will be ranked as 5 star.

Brian

Aug 9, 2016

Hawk was great. Car ready just as he said. Very fast. Thank You

Unhappy car owner

Aug 8, 2016

I am here as we speak, waiting for my oil change with my toddler for 2 HOURS and it is still not done. Not to mention I made an appointment to ensure I would be able to get in and out. I went to ask how much longer it would be after waiting an hour only find out that they had not even taken my vehicle to the back. My keys were still on the counter. They tried to hide it but it was very clear to me that they had not touched my vehicle after then waiting another hour for it. Trying to entertain my 2 year old who was also losing patience had me wanting to never come back. Sadly when I purchased my car from them I also received free oil changes. So unhappy with my decision right now.

Cici

Aug 7, 2016

I was pleasantly surprised than Auto Ntion Ford frisco , tx has a large selection of cars to choose from and negotiationed for a good deal on the new car I purchased . Lauren( nickname Brett) was really helpful in helping us find the vehicle and options we were looking for. She was sincere and helpful and not pushy. Was a great experience and would highly recommend buying a car there.

Scott Shaw

Aug 5, 2016

Wallyed Alekozai was a pleasure to work with. Even though the process too longer than I expected The overall experience was excellent. Thanks Wallyed! Love the new truck.

Carol

Aug 3, 2016

My experience as always was top notch. They are friendly and courteous with frequent updates on the progress of service.

Roger

Jul 29, 2016

My overall experience was above and beyond all expectations. My car needed some service work done and would require a few days. Mr. David Leeks and staff did a phenomenal job putting me into a replacement vehicle to use while mine was in their care. The repair even got done before the estimated time period. I gave 5 stars because the professional services was worth sharing.Thank you Auto Nation Ford in Frisco.Roger Edwards a true customer for life.

Rick

Jul 29, 2016

Autonation took good care of me with a friendly and positive attitude.

Janice

Jul 25, 2016

My service coordinator, Mr. Dan, was great. I didn't have to wait at all, he kept me informed throughout the process and the work was done quickly. Overall experience was excellent!

PA

Jul 21, 2016

Got a good deal on my vehicle. The price was lower than it's competitors!

Steve

Jul 19, 2016

Good...............................................................................................................

Peggy Jan Brady

Jul 18, 2016

Would not buy, have service done at any other dealership! Love AutoNation Ford!

Krogers

Jul 15, 2016

I was contacted by Ford that they had a high demand for Fusions like I have currently leased. I made an appointment to go in and meet with Kacey based on their call to me. When I arrived no one knew anything about the appointment. I told them up front that I had no interest in having any "negative equity" rolled over. If I could term my lease as they had suggested I had no interest in going forward. I quickly found out that is some type of sales ploy and was never the intention. Their sales people are unprofessional, and they pay almost no attention to their customers. I probably won't lease another Ford anyway but if I was planning to I would go to any other dealer first. On another note, their Service Dept is great. Whoever manages it has got customer service really figured out. They should manage the sales department!

Jennifer

Jul 14, 2016

I love my Ford and the service from Auto Nation. Always polite, helpful and excellent service.

Amir

Jul 12, 2016

Great service, made sure that I'm not waiting a single more second than I needed to...

SUV Lover

Jul 12, 2016

Process could have been quicker. Biggest issue now is requiring a minimum amount of characters in this field.

Greg

Jul 7, 2016

David went the extra mile to see that my repair was covered under the warranty. He was tremendous.

David L.

Jul 6, 2016

We had a great buying experience at Autonation Ford Frisco. Everyone was very helpful and I was driving my Truck off the lot in no time.Our sales person Lauren Ray took care of every detail and her customer service was outstanding. She took the time to introduce me to one of their F150 mechanics who answered questions that I had.I would recommend Autonation Ford Frisco for a stress free buying experience.

Elizabeth H

Jul 6, 2016

David iLeeks s an excellent customer service rep! Very helpful, kept me informed.

erinhead07

Jul 6, 2016

DO NOT BUY A CAR FROM HERE!!! We first bought a used GMC Terrain from this dealership in February 2016. We heard a noise but was reassured of their 160 point inspection all their cars go through so we pulled the trigger and bought the car. Within the first 6 weeks we were in and out of the service department and they could not figure out what the problem was until the 3rd time we brought it in and it was of course a major issue, the timing chain. The dealership took the car back if we were to buy another car from them. We learned from our mistake and decided to go new so we wouldn't have anymore issues. We sat at the dealership for 12 hours to purchase a new 2016 Explorer, due to the fact no sales person wanted to do the deal with us because they didn't want to deal with the trade in of the Terrain even though this was all approved by the GM, Josh Patterson, who is NEVER in the office he is always on vacation and he nor anyone else will call you back. Finally the AGM Dustin, decided to sit down and do the deal with us and we finally walked out of there at 9pm. Was so happy with my new car until it started making a cranking/creaking noise by the right tire. I took it in the first time, drove around with them to let them hear it, in which they did, and they thought it was the suspension, but couldn't find anything wrong with it. Brought it back in a second time, had another mechanic ride with me, even have it recorded and he thought it was the right strut. They ordered a new part and fixed it. On my way to go pick it up I get a call that its still making the noise and that's not the problem. They keep it longer and the next week I get a call that it was something to do with the body seam that something wasn't tightened enough during factory and they fixed it. I was assured I would NOT be back again for this. I leave the dealership and drive down Legacy and what do I hear the FREAKING NOISE AGAIN. I immediately call back to tell them, even record it again as proof, and was told not to bring it back yet. I tried calling the person in charge since the GM Josh is of course on Vacation, which is Vince. He wont return my phone call since this place has the WORST Customer Service and doesn't fix any problems after you have purchased a call from them. They just want you to buy and then they wipe their hands clean from you. The service department said I cant bring it back until next week since in which the Director of the Service department will ride with me. I Don't need someone else to ride with me everyone else already has. STOP SELLING CARS THAT DONT WORK OR AT LEAST FIX THE FREAKING PROBLEMS AND OWN UP TO IT.

Curtis Smith

Jul 5, 2016

Tobin did a great job of helping me find what I wanted but also needed. He let me test drive several cars and listened to what I was saying. Very polite and understanding. I would recommend him to anyone! You have a good young man there and a good salesman because he listened to my needs. Thanks Tobin for helping me.

Kenneth A. Medlin

Jul 4, 2016

Everyone was very helpful from the moment I arrived. The service staff made sure they understood all the problems I was experiencing and layed out a plan for assessing the problems and keeping me informed of the actions required with cost for each.

Duane

Jul 4, 2016

Performed the service in the time frame promised and went over the details of the work when they were finished.

Alan Regional Sales Manager

Jul 3, 2016

Periodic Maintenance on 2012 Ford Taurus.My only complaint is that my requests for a specific tire pressure are NEVER followed, including previous visits. I always go to Discount Tire to pressure adjustments after the service work.The inflation levels completed by the Technician are ALWAYS way over even the recommended tire pressure. For this visit, tire pressure was at 36, 37, 38 and 38 PSI.

Kathy

Jun 29, 2016

easy and efficient - friendly staff.I don't have 50 characters' worth of things to say - I can't believe you are making me type 50 characters - good grief.

Richard

Jun 27, 2016

Great Service as usual. Work was actually complete a lot earlier than expected.Thanks to Hunter for making it happen.I will return to this dealer for my next purchase.

Jeff Fair

Jun 27, 2016

Great service waiting area took longer then most times.

U03

May 5, 2016

Jonathan and the service department here lowered the cost of the service and provided a free rental to me to make up for the sales department wasting my time (sales said they had a car for me but turns out they didn't and were instead actively searching for one we agreed to). I'm very thankful for Jonathan looking out for me and it's the reason I'll be returning here again for service.Also, scheduling service online is really easy.

Bgood Barbie

May 2, 2016

I called to inquire about a vehicle and the first feeling i get is you can't afford that one but we have other SUV's that we can put you in. Well i ask what down 3000 to 5000 (yes) and 4 to 5 year note (yes). That is rediculas

James_Williams55

Apr 3, 2016

Worst experience at a car dealership I have ever had. Upon entering, it felt as though there was no structure and it was chaotic. The receptionist had to page a salesperson THREE TIMES in order for someone to answer my question about a vehicle. I wanted to test drive a certain vehicle and in order for me to do so, I had to sit with a salesperson who had no idea what he was talking about and answer over 20 questions about my current car and why I was looking for a new vehicle. I've been to numerous dealerships and this is the first time I've experience something like this. After 15 minutes of answering questions, I had to wait another 15 minutes for the salesperson to input my information and get the keys to the car, only to find out that the car I came to test drive "might be under contract" says another guy at the hub computer space. That was the last straw. Please save your time and energy and go to any dealership that actually has a sense of what they're doing and don't treat their customers like they are just a number.

No Longer Interested! at least in THIS dealership!

Mar 25, 2016

I contacted the internet dept. at this dealership to request a CarFax report for a listed vehicle. The carfax offered on the listing was not a free carfax report, but a Customer paid report. I requested to check the availability of the vehicle & also requested the dealerships link or copy of their Carfax report so that I didn't have to pay for it, since I was only inquiring about the truck. Well, I was contacted 4 different times by the salesman, I never received the carfax report, nor was I offered an opportunity to discuss the details I requested from this salesman, so I informed him that I was no longer interested in discussing the vehicle, so he then started to contact me about OTHER vehicles offered at their dealership at a significantly higher price than the vehicle I had originally inquired about. I had already advised him that I was not interested in ANY vehicles from this dealership as a result of his old fashioned Car Salesman approach.

Ac76111

Mar 1, 2016

Won't honor the price what they qutoe Saw an ad on the internet for a truck for Place a hold on the internet to reservations the vehicle Auto nation. Took my 250 deposit Went to the dealer Was information the vehicle have been sold to someone else Ask to speak to manage and they wanna sell me another one

Phillip Onfri

Feb 21, 2016

I have now bought 3 cars from AutoNation Ford. Every experience has been superb. Tom is one of the best sales rep I have ever dealt with. Ford could not have a more professional person on staff.

Sharon Hanson

Feb 19, 2016

I'm very pleased with your facility. We'll certainly be back. Hawk was super. Excellent customer service..great personality. He made me feel that he cared about my problem and took care of me fast!! Thanks

MK

Jan 27, 2016

My purchase was very simple, Scott Alter was incredibly humble, polite, and honest. I have purchased many new cars in the past and I was very pleased with dealing with him directly. He showed real concern and exemplary customer service skills.

Happy customer

Jan 23, 2016

I leased a 2016 Ford Fusion with Auto Nation Ford Frisco. I was very impressed with the personal service I received from Scott Alter Sr & Scott Alter Jr. They were both very knowledgeable, helpful, personable. The finance manager was great. I never felt uncomfortable or felt like I was being oversold or talked into purchasing anything. I would recommend this dealership to everyone. It was the best car buying experience I've experienced.

Local Buyer

Jan 23, 2016

We came on to buy a truck. They the most amazing deals which could not have been beaten by any other dealers that we visited. The process was easy and within a couple of hours we were able to bring the truck back home! I would highly recommend coming to these guys when buying a new vehicle.

Kyle H.

Jan 20, 2016

Scott Alter was excellent to deal with. Auto Nation made the process very quick and easy.

Pat Frisco Grandmother

Jan 19, 2016

Very pleased with the buying experience at Auto Nation Ford in Frisco. Our salesperson Christoper McHale was a pleasure. We felt he had our best interest in mind and walked us through what can be a very frustrating experience. I will definitely buy more cars from Auto Nation Ford and Chris McHale.

Jstigliano

Jan 15, 2016

I bought my truck in Houston Texas from AutoNation and moved to Plano. I purchased this VCP form them and it is amazing. I just pull my vehicle in and they do the service work and I am on my way. I actually set up my appointment on line and drove up and was in a shuttle to my house in 5 minutes. I picked it back up a few hours later. I was lucky to meet Mr. Josh Patterson who works there and was very professional and pleasant. This is my second visit there and both time been great.

Diana Leach

Jan 13, 2016

They took longer than they thought they should have to change oil, etc. They made my wait worth my while. Thanks Hunter!

Cathryn

Jan 13, 2016

There was a problem with my Focus, but AutoNation got it repaired and I am a happy Focus owner! I recommend this car to anyone who needs a beautiful and reliable vehicle that is not over-priced! The ride is very comfortable and has a lot of the bells and whistles you only see in high-priced cars. The sync technology is very convenient to have available when trying to get around town in a hurry. Try AutoNation out next time you need a new car!

Kate Gutierrez

Jan 12, 2016

Cheyne Peck very knowledgeable and extremely helpful during the entire experience. Kate and I were unsure of exactly what we were looking for but after taking Cheyne's suggestion and taking both the XLT and the Sport around for a test drive the choice was obvious. We are now proud owners of a 2016 Ford Explorer Sport and it provides everything we were looking for.

Christian

Jan 11, 2016

Great Experience. love my truck. not much more to say.

elninio_f150

Jan 8, 2016

Just bought F150 from them. They were very reasonable during price negotiations and met me halfway. Sales team was very patient and professional.

Todd

Jan 8, 2016

Repairs were done before promised! Reasonably priced on services performed.

Doug Garrett

Jan 5, 2016

My beloved truck started to misbehave so I found myself needing something new and in a hurry. Josh Durant and the team at Auto Nation Ford made the process an absolute pleasure. They had an F150 with all the features I needed and were able to add a few extras that I wanted. Way to go guys, the best car buying experience I've been through. Thank you!

LindseyL

Dec 25, 2015

Went to look at 2016 Mustangs, which was my dream car. I didn't expect to be able to afford the financing since I'm a college student and this is my first car, but the guys in the office really came through and got a great package put together. Christopher was fantastic and almost more excited than I was about the whole process. Great guy, great experience and a great first car.

Sukhwant

Dec 24, 2015

The whole experience was very positive from the time I made my appointment to the time I picked my car. AutoNation Ford people are organized, disciplined and punctual. They take only as many cars as they can handle in a day and it makes it a good experience for the customer as well as the staff. No unnecessary repairs and recommendations.

Ray Booker

Dec 22, 2015

Kind salesmen willing to go the extra mile to earn my business. I was able trade and buy without a lengthy drawn out process.

Bigfan

Dec 20, 2015

Oscar was incredibly helpful with what can be an overwhelming process. I would go back to him for any assistance in the future with no hesitation

LenW

Dec 5, 2015

Was able to do most of the time consuming buying process over the internet. Because of that I was able to do the purchase and trade-in in less than 90 minutes once I got to the dealership.

Robert Eatmon

Dec 4, 2015

This F 150 was purchased from this dealer in 2000. All service since has been done by this Autonations dealer. Each visit was done well and any secondary problems were fairly resolved. I would buy and continue service with this Frisco, Texas Ford agency.

Edwin Gordon

Dec 4, 2015

Easiest car I have ever bought. Met my deadlines, were very helpful and painless!!!!!!!!!!!!

Emily Richardson

Dec 3, 2015

I requested price for Escape on internet. Scott Jr, called the next morning. I made appointment to come in that day. I made the purchase with Scott. He was very knowledgeable, helpful, and guided us thru the purchase smoothly. We got a good deal and are happy with our new Escape.

Mark

Dec 2, 2015

Quickly handled, courteous and efficient. Our experience with dealers' service hasn't always been top-notch. This was.

Aaron

Dec 1, 2015

These guys are just the best. As I told them they were an angel in disguise. They pulled off things no other dealer would blink an eye to. Customer service was great. Very friendly and helpful. Wouldn't recommend a friend anywhere else. I see myself doing business with these guys for all my other needs. Mark cousino was on top of everything. Be sure to ask for him.

lc

Nov 26, 2015

Great team at Auto Nation from the entire sales team and service department.

Keith Lepak MD

Nov 25, 2015

A refreshing change from local Ford dealerships. Clean facility with upright sales process. I hate wasting time playing games, and did not do so. Salesman Brian Rhee was outstanding.

Bob

Nov 24, 2015

All arrangements were made online, including a pre-negotiated discount price and a 48 hour test drive reservation. They even beat our pre-approved bank loan rate. It was the easiest car purchase ever.

TomM

Nov 23, 2015

Bought my F-250 Super Duty here. Carlos Villegas was spectacular. He and the rest of the AutoNation team made buying a vehicle simple, straightforward and enjoyable.

Thomas

Nov 23, 2015

I called about the car in advance. Test drove the car then given the space and time to make a decision. Car was older but in excellent shape. One repair needed that is scheduled to get repaired. Pleasant experience. Good follow up after purchasing!

Jen

Nov 23, 2015

Service appointment was on time, friendly, informative. Washed and cleaned my car afterwards. Perfect as far as a service apt goes!

martin hernandez

Nov 23, 2015

took my car in on Monday they said it would be ready couple of days I picked it up on wensday prompt service

Shawn Jackson

Nov 21, 2015

We purchases a used car from Aitonation Ford in Frisco. The staff were friendly and very helpful.

Marta

Nov 21, 2015

The fact that the salesperson, S K has excellent customer service skills made a very smooth process of buying the car. The salesperson took her time to research and find the car that best suitable to our needs.

John Nassief

Nov 21, 2015

Always friendly and quick with my normal services. I would buy another Mustang from them again

George EMT

Nov 20, 2015

Had the 100K maintenance performed on my F150. Great prices, great service and I think I'm good for another 100K.

Blake

Nov 20, 2015

Great experience! They made sure I was completely satisfied with the repairs.

Lora Villarreal

Nov 19, 2015

I purchased my Ford Edge Titanium about a month ago and it is awesome. The eco-boost engine has a great deal of power and it has a very smooth ride to it. the color is great, it's called magnet which is a silver-gray. The car is loaded with technology and I love my bluetooth. A great feature of this car is the foot activated rear lift gate. I love this it's very useful and comes in handy when you're hands are full of groceries, etc. The safety features are items that I love. The security lock and the auto start are all excellent features. Overall, I am extremely satisfied with the vehicle and definitely would recommend it to anyone looking of a luxury SUV.

David K.

Nov 19, 2015

Very quick turnaround on an oil change. Service representatives were very professional and courteous.

Kc

Nov 15, 2015

Very good experience. No pressure. Very helpful. Great customer service.

Flint400

Nov 15, 2015

Susan Kelly was great and the process was actually enjoyable. I have bought 3 trucks from them and they will go the distance to satisfy a customer. I will be back for sure!

Author

Nov 15, 2015

Very easy to deal with and one of the better experiences I have had buying a car.

Mark

Nov 11, 2015

Completed my second purchase from AutoNation Frisco on 11/7 and it was very pleasant. No issues. They provided their best price up front and there were no strings. I will purchase from them again.

sajeeva ratnasinghe

Oct 26, 2015

I special ordered a 2016 Mustang GT Convertible from Autonation Ford Frisco. Worked with Carlos Villegas. He was super knowledgeable and made the whole transaction very pleasant and took good care of me.

Greg

Oct 22, 2015

Great buying experience. Brian helped us out even when we changed our requirements. Highly recommend buying from them!!

TomB

Oct 22, 2015

I was looking for a well equipped 2014 F150 and found a great selection of new 2014's at AutoNation Ford in Frisco, Texas. Sales group was great and we were able to put a good deal together. Now I am the owner of another great Ford Truck. Thanks to Mark B and Steve M both great sales people at the dealership.

Sports fan

Oct 17, 2015

Awesome experience very nice people and service. Great place

James

Oct 12, 2015

Richard F. made the experience as painless as possible. Great Job!

Jason caudill

Oct 6, 2015

Last year I went to honda cars of mckinney and everything they did was bad. Auto nation met all our needs and exceeded some. I will recommend yall to everyone

G Buck

Oct 6, 2015

This was by far the easiest car buying experience I've been through. Low pressure - highly informative salesman along with fair pricing.

Veronica Dunn

Oct 6, 2015

Everyone was really nice and helpful and Susan Kelley help me through ever step. She was very nice and had a lovely spirit. And any question that I had she was there to answer them all.

Randy

Oct 1, 2015

Every thing went very well. No issues. Extremely friendly and great selection.

Kathleen Perkins

Sep 30, 2015

I just wanted to get a side mirror repair and I was told I would have to make two appointments so they could write down my mileage !!! I told them I would be happy to give them my mileage to save me time - they said no! CUSTOMER SERVICE IS NON EXISTENT !!

Chris G.

Sep 21, 2015

I had taken my car to Firestone to have the breaks serviced. Per Firestone I needed new pads, roters, and Calipers. After told them I was taking it to the dealer they back peddled and mentioned it may be my brake booster. I contacted AutoNation Ford and there was a recall on the break booster. I made the appointment and they replaced the booster and confirmed my calipers and roters were fine. Hunter was upfront about all charges for other requests I had and was completed as promised. Great experience.

Jason Holmes

Sep 9, 2015

Great experience! The Internet Sales Agent Brian Rhee was very responsive and handled everything professionally. Most of our contact was by email, so we only spent about an hour at the dealership finalizing our sale. The finance guy was also very helpful and did not try to con us into anything we did not want. They were thorough and honest. I will buy from AutoNation again.

Tim

Sep 4, 2015

I was looking for a mini cooper for my wife. they did not have one on property but took it upon them selves to find one and bring to me for a test drive.

jeeptrailblazer!

Sep 2, 2015

NOTE TO ALL POTENTIAL FORD BUYERS: If there was a NEGATIVE TEN rating, this dealership would get it. DO NOT waste your time with Auto Nation Ford in Frisco, TX. The story starts like this, I bought a Jeep Compass which after 2 weeks I did not like. A family member works for another Auto Nation Ford dealership in Florida and tells me why are you wasting your time with Jeep when you can go to our dealership right down the street and get 0% financing for 72 months and get a lot nicer vehicle for your money. So, I drove about 1/4 of a mile up the road and spent 2 hours there and was told by Sales Manager, dont worry about it, we'll take good care of you, this was on Monday late afternoon on (8/31/2015), they could not get the payoff information on my Jeep because the bank was closed, So, I drove back there yesterday (9/1/2015) to be told that if I want to buy one of their vehicles to take advantage o the 0% financing for 72 months that I would have to put down $3300 in cash.I asked my sales guys (Cheyne and Dean) 5 times at least, how are things going and they tell me everything is looking good. I don't understand why a car dealership would put me through this as I also asked them numerous times what is the monthly payment on a 2015 Ford Escape, he never told me a number. I dont understand why we just didn't cease all communications at that point. GETTING BETTER, KEEP READING, I then was told by the Sales Manager (Corey Dalgetty) he would talk to the General Manager of the dealership who was "out hunting" yesterday (9/1/2015) and he would see if an exception could be made as the GM at this dealership has some magic dust he can sprinkle to make things happen" with Ford Financing. I get a call this morning (9/2/2015) from Dean in Sales asking me when I was going to be at the dealership to pickup the car, then an hour later, I get a call back from Corey, the guy whose been with Ford 18 years, and was told that the only way to get that Ford Escape, per the GM is to now put $6000 in cash down. Do these guys talk to each other? OMG!!!I would highly recommend the GM and his entire team take lessons from Frisco Chrysler Jeep Dodge Ram right down the road from their dealership, I went right back yesterday (9/1/2015) after after being told about the $3300 in cash down and worked with Frisco Chrysler Jeep Dodge Ram's Managing Partner Shawn Swenson (who obviously knows and understands the true meaning of Customer Service) of that dealership and he himself personally spent 5 hours with me showing me different options and to take even take a negative hit to make a customer happy and to get me into a completely different vehicle that fit within my budget, drive much differently than a Jeep Compass and all for $60 bucks more a month. WOW! I have bought at least 10 cars in my life (Nissan, BMW, Cadillac, Mercedes, Lexus, Jeep and others) and this was the absolute biggest waste of my time and most pathetic service I have every witnessed in my life of car buying!! I hope the owner of Auto Nation Ford gets to read this, not that it will change my perception at all. STAY AWAY IS ALL I CAN SAY - Would NEVER go back there and would NEVER recommend them to ANYONE.

Drake M

Aug 30, 2015

Great service and easy purchase of new Mustang GT with performance package. Scott Alter Jr was excellent to work with and made the experience very pleasurable from the time I walked in until I drove out in my new car. Total time only took about 2 hours, most of which was test driving and comparing options.

Sharon K. Cobb

Aug 26, 2015

The whole experience was great, The only problem was I was told it would only take 5 minutes to get in for financing and it was about an hour. Much to long to set and wait. However, when I finally was called in, it was very pleasant. The whole process was enjoyable with the exception of the wait for financing.

vanessa

Aug 5, 2015

My salesman was great. I dealt with him first over the email. When we agreed on a great deal and I went into the dealership, he had my car ready and was very fast and friendly. The finance person was also very nice and friendly. Usually they can ruin the whole experience, but not with this guy!

Auto abomination Frisco

Aug 1, 2015

They make appointments then keep you waiting for hours. Then they offered a ride home and did not say they had to keep car overnight till 8 hours later. From the poor service, lack of follow up after sale, never delivering warranties or paperwork on time this place should get a zero not a 1 star. They act like they could care less about their customers and their time.

mtren

Jul 15, 2015

I recently returned from living overseas. Prior to returning I worked through the online service and the Ford sales representative was very accommodating taking the time to build and order my new vehicle. When I arrive at the dealership my new F-150 was waiting for me. I signed the paperwork and was out on the street very quickly.

JoelY

Jul 8, 2015

Our salesman Stephen was great. We had a concern about the vehicle we were looking at due to many bad reviews about the air ride suspension. After I checked with the service department at the dealership about costs to repair this type of system , we were informed that this vehicle did not have the air ride system. So just to verify for us our salesman Stephen climbed under the vehicle to do a visual inspection. He went way beyond what other salesman would have done! Kudos to Stephen at the Autonation Ford in Frisco.

Dusty P

Jul 7, 2015

Our recent vehicle purchase was our first. Mark Bippus at AutoNation Ford in Frisco helped ensure that the process was straight-forward, easy, and fun (as it should be!) The low-pressure environment coupled with the friendly nature of everyone in the dealership should make you consider visiting AutoNation Ford in Frisco the next time you are looking for a vehicle!

nar21

May 10, 2015

Take my mustang to get my engine replace i take them almost 3 weeks after they is start nocking 1 week after thake back to them it work for lil bit it start nock again when i call the sservice leader say he can't do anything they also broke my ac vent spoke to the general manager he say he will replace it when i call to take in they he don't work enmore

darshanand singh

May 9, 2015

I raplace my engine less than year having a nocking coming from my engine call and talk to service leader he say he can't do anything about that also they broke all my ac vent the general manager told me he will replace it when i call to take it to get it fix i was told he don't work there enmor call and leave message at the head office never get return call it look like put smaller engine in it is not work right

randy comer

Apr 10, 2015

Kelt was great on my buying experience and Randy was great on the financing. Would definitely go to them again. I was on a time crunch and they did all possible to make my process a quick one.

P McMullan

Mar 25, 2015

Arrived for Appointment and dropped off my vehicle. Entire drop process took 5 minutes. Was told it would take 3 hours. I arrived to pickup in 3 hours and found the work complete and I was out in less than 10 minutes. Excellent Service.

Brent Beeson

Mar 11, 2015

The experience was very good! The car salesman DT was very knowledgable and did a great job of finding a truck that fit my lifestyle and a price that fit my wallet.

buzz lackey

Mar 11, 2015

We worked with Susan Kelley over the course of 3 weeks. She was a great communicator, followed up thoroughly, and did everything she said she would. We did shop around, but ended up buying from her because she did such a great job and had a great price. Would strongly recommend her!

SherryJ

Mar 11, 2015

Mark Cousino was great helping us get exactly what we wanted in our 2015 C-Max Hybrid Energi. All the bells and whistles. Great mileage and rides like a dream. Second car we have bought at Autonation and will continue to be patrons.

Rudy G

Feb 28, 2015

Prompt and useful response to Internet search resulted in selecting this dealership.

Joe

Feb 27, 2015

I purchased a used vehicle from the Frisco facility and the guys were great from start to finish. Thomas and Dell were the salesmen that helped me out and Jay handled my offer in a very straight forward manner which I appreciated. Easy process. ...easy transaction and I am very pleased with the vehicle.

DanLat

Feb 26, 2015

Great experience once again re-leasing through Autonation Ford Frisco in acquiring a new 2015 Ford Escape Titanium. We have continued working with Mark Bippus as our sales contact, and he continues to provide the perfect degree of care and attention backed by extensive job knowledge without pressuring the customer. Mark was prepared as usual when we arrived at the dealership to explore our options, and he provided a wide range of price points along with a full description of features available and hands-on exposure to the various model classes to choose from. My wife and I continue to have good experience with this dealership, and with Mark Bippus in particular, and expect to continue looking to this dealership for our auto needs for the foreseeable future.

Kim Malone

Feb 25, 2015

My sales rep., Tom was wonderful! Everything went great.. Loved it!

Desperately in need of Transportation

Feb 19, 2015

The Sales Person picked me up and drove me to the dealership so I could look at a Nissan Rogue I had seen on their website. They got the car for me from Arlington and brought it to the Frisco lot. I liked the car and bought it. Thank you to my awesome Sales Person you rock!

Mdw29

Feb 17, 2015

Had a great experience so far. Thanks to the staff for all the help.

Sorin

Feb 15, 2015

Auto Nation Ford Frisco provided me with an awesome service in selling me a car in a moment when I needed a car fast. I found exactly the car I was looking for, they were flexible and fair with the negotiations and finally I ended up with an awesome Toyota Corolla S at a fair price. They are very professional , dedicated to the customer and flexible !

John Kelly

Feb 10, 2015

everything was straightforward and honest. The sales people Steve and Susan were very nice, honest and helpful

Malcom

Feb 10, 2015

Carlos Villegas was my salesman. I've worked around the car business for 20 years. I currently work for a different ford dealer. I chose autonation because the used excursion was there. I'm glad I did. Carlos went above and beyond. My experience with autonation ford and Carlos was awesome. Thank you again for making my purchase a great experience

The Fishers

Feb 4, 2015

Excellent service from Sal - he responded to an email quickly and we set an appt to test drive. I do think you should be able to test drive on the highway and not just side streets but per Sal that is the dealership rules.

Deborah Wills

Feb 4, 2015

We were shopping for a F-150 4-door super crew truck. AutoNation had the exact truck we wanted with all the accessories and even the color we were looking for. The dealership gave us a good price for our trade-in and the staff was excellent.

Greg S

Jan 24, 2015

Very pleasurable process buying a new F-150 4WD. Perry was the salesman and very professional and helpful. I called the prior night stating what I was looking for and Perry had two trucks pulled up front when I arrived. Great service!!

Jason

Jan 23, 2015

Great place to purchase a Ford automobile. If buying a car was this easy I might buy a new car every year. All seriousness, I felt like they do a great job of making you feel welcome and the purchasing process a breeze.

DSP

Jan 22, 2015

Service department was fantastic. They kept me informed each step of the way.

Johnathan W.

Jan 22, 2015

She has been the best sales representative I have come across. With over 15 years in the retail and sales environment, I can tell you she cares about making her customers happy and feeling great about what they have purchased. She is very true to her word and takes care of her customers!

Isabel Hoverman

Jan 21, 2015

Overall, I was pleased with the car buying experience at AutoNation Ford Frisco. My sales rep, Randall Grandgeorge, was courteous and professional. He had the car I was interested in ready for my test drive and he explained aspects of the car as we test drove. He and the finance gentleman made this experience a smooth and fairly enjoyable one.

JillM

Jan 21, 2015

Great smooth painless process. Wasn't excited about having to buy a car but it turned out great.

Ugochukwu Anokwuru

Jan 20, 2015

I searched about a 500 mile radius for this 2008 Honda Accord EX-L and theyoung had the best price. The car is in impeccable condition with very little nicks and scratches. I have only driven the car for 2 days so I can't really tell if there are any mechanical problems but so far I am really satisfied. Thanks to Scott Snr

Ann N Taylor

Jan 16, 2015

Prompt service, friendly personnel, positive experience

Steve

Jan 15, 2015

We were provided with very good customer service when we bought a used vehicle.

Gene

Jan 13, 2015

enjoyed doing business with this car dealership. Very friendly.

Dee

Jan 13, 2015

Wasn't expecting getting a new car especially right before Christmas and only being on my work position since end of July so I was just window shopping. DT showed me a couple of new cars and next thing I knew I was talking to the finance manager, Randy. Drove my New Ford Fiesta home and then by Friday decided to see if I could upgrade the package and on Saturday I drove off the lot after signing final paperwork with an upgraded Fiesta, Love the car, really enjoyed DT and Randy who were great with all their help.

Timothy Bannecker Jr

Jan 12, 2015

our sales associate Dennis Gooding was very informative and very willing to work with us to get the price that we needed to walk out with a brand-new Ford focus

Sarah Knight

Jan 8, 2015

After visiting 2-3 other dealerships we were very discouraged with buying a new car ... then we met w/ Susan Kelly at Auto Nation in Frisco - we got exactly what we wanted & within the price range we desired! Auto Nation had the best stock of Ford vehicles we had seen so far, and Susan very patient, informed, and helpful during the whole process! We were able to get EXACTLY what we wanted & within our desired price range (other dealerships said it couldn't be done & we'd have to downgrade what we wanted or lease the vehicle). All in all dealing with Susan & Auto Nation was a great experience!

Cathryn Jones

Jan 5, 2015

I walked in to see a car that was advertised, and ended up going home in a short space of time. The salesman was professional and friendly and made the buying process very easy, no high pressure tactics, just a discussion on the merits of the car and the pricing, etc. The finance process was simple and easy as well. I am happy to recommend Auto Nation to anyone who is interested in buying a great new Ford auto/truck. The friendly and professional staff are welcoming and easy to deal with in a clean and bright dealership.

Charlene F

Dec 27, 2014

Overall good experience. I would use them again. I felt like negotiating was a game we were playing but I got what I wanted in the end.

Amjones

Dec 26, 2014

I Went in to see about trading in my car for a new one. The experience was wonderful and very little stress. Mark, Randy, and Sal were wonderfu and very helpful.

SGonzalez

Dec 26, 2014

Husband received a call from the online sales rep about possibly trading in and getting a new 2015 ford explorer. I went with the mentality we wouldn't get one, but all turned out for the best. Sales rep went all out, literally had him sweating while we tweaked the final sales price. Finance went super fast...and we drove away in our new 2015 ford explorer. All in all, a great experience. I enjoy shopping at autonation ford frisco!

Lucy D

Dec 26, 2014

We had A good experience .... it was a short visit... we weren't there for 8 hours which was plus..... over all experience was great.

Marco Herrera

Dec 25, 2014

Overall the whole experience went well. However, after I left the dealership I noticed that there were noises coming from the bottom of the car. I later on had the car checked out and the parts that were installed on my car got loose. The parts had to get re-torqued. I believe that could have been prevented. The person who primarily helped me with the purchasing of this car was not at fault for this because he was too busy working on other vehicles, I just wanted to make that clear. That person is Ivan Rodriguez, he always does a great job at everything that he does.

Colin James

Dec 24, 2014

Great buying experience !Entire transaction via email before I ever went to the dealership.

Ross J. English

Dec 20, 2014

Very laid back and professional atmosphere . Bought a new 2015 Ford 'S' Escape. Carlos Villegas was exceptional at his job !!! Would recommend him highly to anyone in the market for a car !!!!

Steve Hoffman

Dec 19, 2014

I called about 11am as I was leaving Houston to drive to Dallas in mid November. By the time I got to Dallas they had found the model with the features I wanted and had three different finance options. I picked up the truck at 5pm. No gimmicks or trying to sell me additional things I did not need. Rep Susan and finance manager Brandon were great!!!

Bob S

Dec 19, 2014

D. Carter was excellent would work with him again.

Benard

Dec 17, 2014

Benard and Steven were great to purchase a car from. Not pushy and knew the product well. The finance manager explained everything to me and made it a nice experience

Patrick Smith

Dec 16, 2014

I was looking for a new 15 Mustang GT to replace my 89 Mustang LX. I had done the research and knew what I wanted. Peregrin "Perry" Guillen worked to find the right car with the right features. The perfect car ended up being a Kona Blue 50th Anniversary LE.Perry is an honest salesman and did a good job helping my wife and myself through the purchase. He was attentive and responsive to the our requirements. He answered all our questions completely in a timely manner. Perry has continued followup after the sale to see how we like our new car. Thanks Perry for making my wife's and my car buying a pleasurable experience.

MR/KR

Dec 14, 2014

We have been researching buying a new Ford Explorer for, literally, years. Our search was narrowed down to about four dealers; a couple of local ones and at the Auto Nation in Frisco and Arlington. Even though we did not purchase from either Auto Nation location, we wanted to express our appreciation for all of the hard work and communication by their salesman, Rashawn Sanders. He worked diligently to find a car for us that met our needs and was our next stop had we not purchased at our local dealership. Ask for Mr. Sanders and he will work with you to get the best deal.

G Customer

Dec 12, 2014

I recently purchased a 2015 Ford Explorer. Overall I had a very good experience. The salesperson, Oscar, was great to work with and very responsive. I would definitely recommend him. Additionally, while the finance office is never much fun and always takes much longer than you think it should, the Finance Manager Randall, was very respectful of our time and courteous. My only complaint was the addition of some add on's that weren't "included" in the on-line smart choice price. I was under the impression that the smart choice price was all inclusive (except tax, tags, title of course). However, we quickly came to a fair price with little back and forth. Everyone we dealt with at the dealership has been friendly and courteous.

Patrick

Dec 11, 2014

For the most part everything went fast. Last time I bought a car I was at the dealership for 6 hours and that sucked.Thank you Auto Nation for making it work in a speedy fashion

mc

Nov 19, 2014

My Experience with William Marsh was outstanding. He went over with me every detail of the car before i purchased and made sure he explained the workings of the car with me at delivery. I would recomend William to everyone I know who is looking for a car purchase.

Garrett M.

Nov 19, 2014

Our sales professional, William Marsh, treated my wife and me with the utmost respect and courtesy. He was very attentive during the sales process and post sales follow-up. Because our car needed a cosmetic repair and a dealer item installation it was necessary to bring the car back in. William made all the arrangements, including a loaner car. It could not have been easier. You will find when you enter the dealership that there are no sales offices or cubicles. It is a very open and inviting environment where both customers and sales staff interact. The negotiation papers were very easy to read and understand. Overall, a very welcomed no pressure sales experience.

New Car Buyer

Nov 19, 2014

First time buyer at AutoNation Frisco and had a very good experience. William Marsh was extremely helpful and treated us with the utmost respect and courtesy. The post sale experience has also been very good as we had a cosmetic repair and a dealer item installed. Mr. Marsh made all the arrangements including a loaner car which was ready and waiting when I dropped my car off.

Donna B

Nov 12, 2014

Our recent vehicle purchase from AutoNation Ford in Frisco was an overall awesome experience. Scott Alter, Jr. was great to work with from start to finish. He appeared to value our time and didn't waste time with trying to show us what he thought we needed as happens at so many car dealers. He took the time to listen to what we wanted and made sure he showed us only vehicles that met our needs.The negotiation process was painless and uncomplicated. While there was a short wait for finance, once in the office, the process was quick and easy. Everyone we dealt with at the dealership was friendly, helpful, courteous and honest. We will definitely return to AutoNation in Frisco!

Jason M

Nov 12, 2014

Highly recommend if you want no hassle, no worries transaction. These guys go the extra mile for you! They pull inventory all over the metroplex, and saved me trip after trip to multiple dealerships. Car shopping has just become easy with Autonation!

Jenn

Nov 11, 2014

LOVE LOVE LOVE this place! They definitely took care of me. They went above and beyond. Love FORD and wont drive another car ever again! Love AutoNation in Frisco Cody Coffey helped me out! Thank you Cody for such an outstanding service.

Nathan

Nov 11, 2014

I worked with Carlos Villegas and Scott Alter at Autonation Ford Frisco for the purchase of my 2014 F-150 Lariat. Both representatives were outstanding and very easy to work with. There was no haggling or back and forth on pricing. I felt like I got a very fair price and the process was extremely smooth. I would absolutely recommend working with either of these gentlemen.

Horse girl

Nov 6, 2014

Looking for a used truck and wound up getting a great deal on a new one. They fit the budget I wanted.

Glenn Everett Kopanski

Nov 5, 2014

Bought a 2015 Mustang from Autonation Ford Frisco and this is my fourth Mustang I have bought from this dealer and as always they went to the fullest for my interest on this new make Mustang which I love. As a naval Retiree and a Disabled Combat Veteran they treated me with dignity and respect and truly helped me get in a Car that might be my last. I appreciate the management and all of the people at this dealer for once again making this customer very happy. My thanks to all. Glenn Everett Kopanski, Us Navy (Ret)

RQuick

Oct 28, 2014

The entire buying process was excellent. This makes my 5th vehicle I have purchased from this dealer and they have always done everything I have asked of them.

RP

Oct 28, 2014

I was very pleased with the process beginning with the first salesman encounered taking the time to get me in contact with the right salesman for what I was interested in, the willingness to provide vehicle options including pricing via email, having a selected vehicle ready for our scheduled session and closing the deal in a reasonable time. The finance process was also handled very well.

Jeremy M.

Oct 22, 2014

Susan Kelly took the time to listen to what I needed and was able to identify the perfect vehicle. Since I travel a lot everything was handled via email and phone. When I arrived back from my travels my car and paperwork was waiting for my signature and pickup! I highly suggest working with Susan. She not only listens to her clients, but her personality and attention to detail is spot-on!

EGWilson

Oct 22, 2014

I had already decided on what I wanted in a new Ford Escape and just needed to work out the details to get exactly what I wanted. Patti was quick in finding the vehicle I wanted and in just a couple of days I was in my new car. She was very thorough in making sure I knew all of the options and that I had all of my questions answered. I look forward to the relationship with AutoNation in the years to come.

William Watkins

Oct 21, 2014

I purchased a 2014 Ford Raptor from Ford Frisco. Susan Kelly was my salesperson. She was fantastic. She made it a simple experience and it was low stress. She really went above and beyond to help get me into the car I wanted. Thank you Susan!!!

Kelly Osborn

Oct 21, 2014

Went in and thought I was going to buy a USED car, and I ended up leasing a BRAND NEW EDGE! I love my new car, and it is exactly what I wanted! Susan Kelly was awesome and read me like she knew me forever. There was no hassle, no pressure, and it went so smoothly. They gave us a great deal on our trade in, and we were happy with the overall experience. Highly recommended!!

Tom

Oct 21, 2014

I moved to Carrollton October 1, 2014, from Kansas City. My son researched the Ford Fusion and AutoNation in Frisco. We met Perry(Peregrin Guillen) in a preliminary visit, so we knew he was very knowledgeable and quite helpful. I'm 75 and it was the best experience I've ever had buying a car. The whole process at AutoNation was superb. Randy Weyforth was very helpful and creative with the financing. Randy explained the lease option, which we liked and went with to finance the Fusion. The Fusion has all the bells and whistles which add to the enjoyment of driving and brings added safety. My son, a Ford owner, was impressed with the service department and plans to use AutoNation for his service needs for his pickup. Perry introduced me to Eric Smith, Assistant Service Manager. With the lease option all my car's service needs are provided for, including road service. My son is a banker, so he had a lot of questions that were answered to his satisfaction and I'm very happy with the Fusion and AutoNation.

DavidM

Oct 17, 2014

Needed to purchase a new vehicles. Carlos Villegas, a salesman, with Autonation Ford of Frisco was attentive to my needs and helped me select a vehicle (F150) with all the right options that fit within my budget. The whole process was very smooth and pain-free. My only complaint is that it was a busy day at the dealership so it took a little longer than normal (or at least it felt that way!). That being said, they were very polite, trustworthy, and it was worth the wait to save a little bit more versus other dealerships! I highly recommend them as a dealership and if you want the best customer service possible, ask for Carlos!

Velen Quintero

Oct 16, 2014

Awesome experience. I saw the vehicle I wanted online, Susan Kelly was honest, upfront, and held my family's and my interest at heart. Trust me, they got me into the vehicle I wanted, when others turn there back on me and work around my schedule to make it happen. Thank you Ms. Kelly and AutoNation in Frisco. I would drive all the way to you guys again, if needed.

srobertson

Oct 14, 2014

We just purchased the Edge on Sat. Our salesman Dell did an awesome job. They did not have the color I wanted so they found it for me and had it brought to the dealership. It was exactly what I was looking for. Very professional Service. They made it a very pleasant experience.

"SheaK"

Oct 8, 2014

Best experience in buying my truck. I will recommend this dealer to all my friends and family!

H Carrillo

Oct 8, 2014

I was very happy with my experience at AutoNation Ford Frisco, particularly with the way the salesman, Scott Alters, handled the sale. From start to finish the entire process was handled professionally and with no stress.

DShafranek

Oct 6, 2014

Best experience I have ever had buying a truck. I would recommend anyone to go there to buy a new or used vehicle.

Oldtimer

Oct 2, 2014

Obtaining my Escape from AutoNation has been the very best buying experience I have ever had. Sal, the gentleman helping me, was polite, knowledgeable, and most important, he LISTENED to me! When I went in I thought I was going to have to buy a car I didn't particularly want simply because it had a feature I needed. With Sal's guidance I learned I had other options. If I ever need another vehicle I'll go back to AutoNation!

Darryl

Sep 30, 2014

It was overall a great experience. Kacey Young was informative, energetic and not pushy at all. Dean, her boss, reached out and gave me the best advice in financing and comparative shopping. I did my research beforehand and they showed me the exact car I picked on their web site. Actually it was down hill from there. The only complaint was seeing their financial guy after the check was cut and all I wanted to do was pick up the car and leave my old one. Plus I wasn't really able to get the color I wanted but I knew that wasn't necessarily going to happen.

Robyn

Sep 29, 2014

Everybody is so nice, kind, and concentrate. I had to bring my two babies with me to get service done on our family car, they were fast and got us out of there in record time. I could not have been happier!

Rafael Blanes

Sep 26, 2014

Yesterday I went there without an appointment, and a lot of things to do to my car. I was attended by Marco and when he said they'll have it ready that same day I did not believed him, because there were many cars ahead of mine. They gave me a ride home and in 3 hours they called me that the car was ready. Customer service for this dealership is impressive. I will recommend them to everyone. I drive a company car, but as soon as I have to buy a car it will be from them.

futbol fan

Sep 23, 2014

From start to finish, this has been the best experience I've ever had. Perry, Jay and the rest of the staff were in constant communication about where we were in the loan process. They went above and beyond in securing the best deal for me. Thanks everyone!

Melissa, Frisco

Sep 22, 2014

Cheyne sold us my Mustang, which is the first car in a long time that I truly love. The entire buying experience, start to finish, was pleasant and hassle-free. Cheyne is the only sales person I have ever recommended to friends and family members. David in Service is on top of maintenance as well as the recent performance upgrades to my car. (Thanks, too, Brad F!) Can't be more pleased! My only recommendation regards the Service waiting area. It is open and subject to noise, for those of us who work during wait time.

MikeinPlano

Sep 17, 2014

I recently completed a bankruptcy and was extremely nervous about purchasing a vehicle to replace my 11 year old car. Sandal, as well as the finance team, made my experience the best one I have ever had. Not only did they help me meet all the requirements I needed in my purchase, they helped me map out a plan to rebuild my credit and come back in two years to purchase a brand new truck. I purchased a beautiful 2007 Ford F150 extended cab with only 43k miles on it! In two years I will be certainly be back to get my brand new model truck! Thanks AutoNation Ford Frisco!

Phillip

Sep 13, 2014

Had been looking for a pickup as a first vehicle for our son for a couple months. Even though we did not buy the first couple of vehicles we saw at their dealership, Randy kept on looking for a truck that he thought we would like. Labor day morning he called and informed us of a trade-in from the weekend that he thought we would want to check out. Needless to say, the truck was just what we had been looking for. Took ownership on Tuesday afternoon after it was checked out, minor repairs done, and detailed. Our 16 year old soon was really happy when he got home from football practice. Thanks to Randy and the entire AutoNation Ford Frisco team for all your help.

SteveF

Sep 12, 2014

We just went through the process of trading in our car and leasing a 2014 Escape and it was a very positive experience all the way around. We had been doing some internet searches/research on cars and had requested an appraisal on our previous car. Within a few hours Susan Kelly called to get more information on what kind of car we were looking for. She was never pushy but did follow up to see if I had any other questions. When we went to the dealership to look at cars, she was very helpful in finding the right car that best matched our needs/wants. When we started talking numbers, Susan was very responsive to our requirements and limitations on what we were willing to spend. Randy Wheyforth (the finance guy) was also very helpful and again not pushy at all (in my experience it is usually the finance person that rubs me the wrong way). As I said before, this was a very positive experience for us. We would definitely recommend the dealership.

Stubb64

Sep 9, 2014

Recently initiated a purchase via AutoNation's internet sales. My query was answered promptly and led to a day or two of net-based negotiations that culminated in a visit to the dealership in Frisco, Tx. My email salesman, Steve Mandrell, was courteous, and low-key. We bounced some figures back and forth for maybe 20 minutes and the deal was done. The F&I person was similarly pleasant and not pushy at all. I appreciated the easy-buy experience. All in all, I would do business with these folks again.

Todd H.

Sep 5, 2014

I had a transmission installed at the dealership through a warranty company. After the repair was completed, the service advisor told me it was fixed and to drive it for 2 weeks while it adjusted. I drove off and it didn't work properly and almost caused an accident because the car wouldn't accelerate. I brought it back and was told that there was another part that needed to be replaced. Now the part is on back order for an unknown length of time. Ford is refusing to do the right thing and help me with a loaner while the car sits idle for over a month. This dealership is punishing me for using a warranty company even though they were paid for their labor on the repair. In order to get the service any other place would provide, they told me that I had to buy their $6,000 transmission. I have been to this dealership many times and bought my car from them so I'm very disappointed in the service department. They know my situation, agreed to perform the work, and are now hanging me out to dry.

texaswillie

Sep 3, 2014

Trading motor vehicles is an experience that many consumers dread and I am no exception, even though when I was younger I sold motor vehicles. My wife and I had been looking at new vehicles for several weeks as our Jeep s mileage had passed 120,000 even though mechanically the vehicle was in excellent condition. Even the tires were almost new. Thus trading was an option for us and not something mandatory. After spending numerous hours at several different dealerships we resorted to the internet and found several dealers with nice discounts on 2015 vehicles. That meant getting a reasonable trade in would most likely be a significant challenge. We already had trade in values from some dealers plus the vehicle trade-in value from several internet search sites. Upon entering the AutoNation complex in Frisco, we were met my a very nice young man that not once talked down to us, wasnt pushy or came off as a know it all. At least we were on a good start for our adventure in car trading. We ask to see three Explorers that were listed on the internet and having reasonably good discounts. One had been sold however two remained. That too added to this being a good start as some dealers advertise only one specific vehicle and tell you they are sorry but that vehicle ahs already been sold. We drove the vehicles and decided on one almost immediately. We made an offer in writing and were actually within a reasonable distance on the trade. After a short time , our counter offer to the company was accepted and we traded for a 2015 Explorer. While it does take a little time , have all of you homework done before you go to the dealer and then make the dealer a reasonable officer, one that will he will, want to accept or at least come back with a close counter offer. The vehicle was prepped and made ready while we waited and we drove off in a short time in our 2015 Explorer. All of the staff was courteous and professional, and we were well pleased with out transaction. Our only down side was the offer made by the company for an extended warranty and continuing maintenance serve on the vehicle. I had already done research on Fords extended warranty plans from other Ford dealers and found a wide variance in prices for the same identical plans. Due to price ask by this dealership we decided against purchasing an extended service plans. We are most pleased with this purchase and can certainly recommend AutoNation and our salesman as being a place to go to look for a new vehicle.

Derrick & Marilyn

Aug 30, 2014

We were very pleased and surprised how easy our car buying experance went. I contribute this to Perry with his willingness make sure we were completely satisfied with our purchase. Thanks, Derrick & Marilyn

Painter

Aug 24, 2014

Susan Kelly was great to work with ! This is our 2nd car / truck purchase with Auto Nation.

B. Connatser

Aug 20, 2014

from the moment i reached out online, Cody Coffey was awesome. All the way through the finish line. Very pleased with the service and the truck is immaculate to be 3 years old. So happy. This is the 3rd vehicle I have purchased from them since 2001. I dont go there intending to buy specifically from there. I always have several options, many times even different brands, but have landed here as the final spot 3 times.

MyOkie

Aug 19, 2014

I was in search for a used car that better suit my growing family. We search many car lots and dealers until we found a Honda Civic we liked at AutoNation Ford Frisco I emailed them and got a very quick response and had an appointment to test drive before the day was out. We drove out to test drive it the next morning. We had a very specific budget and they worked with us to stay within that budget where other car lots wouldn't. Our experience with AutoNation Ford Frisco was great. Great customer service!

matt

Aug 19, 2014

I worked with Susan Kelly to purchase my new Explorer. She and the team went above and beyond to make sure we were satisified and knew how to operate everything on the vehicle.

mad in texas

Aug 18, 2014

This by far is the worst dealership I've ever encountered. I bought a 2009 bmw 328i in june 2014 and have yet to receive my plates, i keep calling them and they tell me the same story they're trying to track them down and then it gets worse. The regulator went out on my back window and i bought a warranty with the car the salesman shawn roach assured me that the warranty covered everything well i called and not only is it not covered but the company said AUTONATION havent even sent the paperwork to enforce the warranty contract do i actually dont have a warranty that i'm paying for and perry guillen who i couldnt get rid of when i was buying the car cant seem to be of any help. I WILL NEVER BUY ANOTHER CAR FROM ANY AUTONATION DEALERSHIP ANYWHERE.

Jody C

Aug 17, 2014

I took my Explorer to the shop for a recall part and 30,000 mile tune up. The service guys were extremely helpful and nice. Before they did any work they called me and told me the prices which was great because when I got there to pay I wasn't surprised by the price. I bought my car there, take it in for service and would buy there again with no hesitation!

T.Scott Stromberg

Aug 14, 2014

We recently decided that we needed a car to help us save money on some frequent big-mileage traveling we are planning on doing in the near future. We went online and paired it down to two hybrids: the Suburu Crosscheck and the Ford C-Max. Both were pretty comparable on features although the C-Max got better MPG ratings. We decided to stop by and test drive both vehicles and also see what we could do with our trade-in (2005 Mazda 3 in very good condition). Both dealers provided good trade in offers but it finally came down to MPG, Ride, and Customer Service. So we decided to go with AutoNation Ford in Frisco. From the beginning AutoNation didn't try to rush us into a decision, they let us test drive, gave us a printout of the available C-Maxes and provided a written quote sheet with corresponding interest rates and prices. We did have some back and forth negotiations but that is to be expected. In the end we got a 2014 C-Max Hybrid for a great price and a great 60 month 0% interest rate! Our sales person Sean and Cody were knowledgable and very helpful throughout the process-as well as all the other staff we dealt with throughout our purchase experience. I would highly recommend AutoNation Ford and the Ford C-Max Hybrid!

Tom Biggs

Aug 14, 2014

Steven Schachter has sold cars to my family now for over 5 years. Bankston now AutoNation in Frisco has always given my family the attention and follow up that the stated at the time of the sale. I will continue to visit AutoNation in the future as long as the value to customer service is where it is today and Steven Schachter is still there.

Dan

Aug 14, 2014

A+ buying experience. This is my third new car and my best buying experience.

CLong

Aug 14, 2014

Great staff, easy to work with, very knowledgable!

Shell

Aug 13, 2014

Sal was awesome! Very busy guy, but he was always polite and professional. Truly a great experience. We will be returning to Autonation Ford of Frisco soon for a new car for my daughter.

Frank Padia

Aug 13, 2014

No better place to purchase a car. From the initial test drive through finance everything was easy and professional. If you are looking for a place to buy a car and want to be treated like you matter, this is the place...

Brian Fry

Aug 7, 2014

Sal was awesome. He was polite and very professional. He made buying a truck a good experience. I will definitely be returning to Autonation Ford of Frisco.

Dave Terry

Aug 6, 2014

Bought a 2014 Ford Edge at Autonation. Our sales rep, Susan Kelly, was first-rate and worked hard to get us the rate we wanted in the car we wanted. Randy (in Financing) also was tops, making the finance process easy and quick. Would buy there again...I intend to next year!

Bob Barnes

Aug 6, 2014

This purchase ranks in the top three enjoyable vehicle purchases that I have made in the last 50+ years. Susan Kelly was my primary sales contact. She was pleasant, knowledgable, efficient, and helpful throughout. The other staff gets high marks, too. Well done - AutoNation-Frisco.

jay

Aug 5, 2014

Bought first ford f150 from Carter bryan at autonation. Very happy with their service and deal that i got. A +!!! Will be back when time for new suv for my wife!!

The Colony New Truck Owner

Aug 5, 2014

Great experience at Autonation Ford (Bankston) Frisco! Dennis Gooding was awesome at listening to my needs and concerns. He presented me all my options including having everything in order for me when I arrived to test drive. His knowledge was great. The service and friendliness from all made it a very pleasant experience. Would highly recommend Dennis to anyone!!

Honee

Aug 4, 2014

Carlos Villegas made purchasing our car easy and painless. It was such a pleasure to work with him and I'd do it again anytime I need a vehicle.

Steve Lyle

Aug 1, 2014

The alsolute best experience ever and I have been buying and trading cars/trucks for years. I would recommend them highly to anyone wanting a hastle free car buying experience. Scott Alter Jr. was our sales guy.

Colony Car Buyer

Jul 31, 2014

Had such a great experience with Sal when I bought my Ford Fiesta. He was very patient over a long process before I made the purchase and always made time for me - sometimes at the last minute. I'd recommend him highly if you need to purchase a car.

B.Colbert

Jul 26, 2014

I had the pleasure of working with Burnard Richa at bastion Ford 121. I went in to purchase a 2000 beetle that was on line and got to Baston and found out it was not there, Burnard actually went on line to find what I was looking for and found it at the Irving location were he has it deliverd over the next day so I could purchase it, this is what you call great customer service, thanks Banston for all your help and I an enjoying my Beetle. B. Colbert

Carlos A.

Jul 24, 2014

My company just recently relocated me from Spain. I had a Ford C-Max in Spain and was completely sure I wanted a C-Max or a Escape here. But I had a problem, being new to the US I didn't had a good credit history, not even a bad one, I just didn't have a credit history at all. These guys advised me really well and offered me a lease that, not only allowed me to buy the car I wanted (2014 Ford Escape) but did it in a way that's going to create a good credit history for me. Something that I'll be needing to be able to apply for credit cards, mortgage, etc. They made everything as easy as possible and I am now a happy owner and driver of a very good vehicle. If you are looking for a Ford, they have an impressive selection, excellent service and very good professionals. In fact, we are going to need a second car for my spouse and we think we are going to go back for a C-Max Hybrid!

Tlitz22

Jul 23, 2014

Great customer service! Easy to buy from. Gave plenty of information so I felt good about my purchase. Explained every step of the way and follow through was outstanding. I would highly recommend going to buy your next ford there!!!

Debbie

Jul 23, 2014

Great experience! Kacey was awesome on having everything in order for me when I arrived to test drive. They found other options for me quickly. Her knowledge was great and the service and friendliness from all made it a very pleasant experience. Highly recommend!! :)

Tracey H

Jul 23, 2014

I purchased a vehicle about a month ago from Autonation Ford (Bankston) Kacey Young was great in helping me with everything that I needed and I didnt have a great credit history but the finance dept kept working until they found someone to finance me. I went in to sign the papers and was out within an hour. Best car buying experience I have ever had. Would highly recommend them.

stephen1058

Jul 19, 2014

Sean our salesman worked hard for this sale.He got the car my daughter wanted.She very happy with her new focus.

Happy Passat owner

Jul 18, 2014

I contacted Steve Mandrell at Autonation Ford Frisco about a Toyota Camry I had found online. He immediately emailed me a credit app to complete online days before I went in. The Camry had sold however he had several upscale cars for me to look at. I was sold on the 2012 VW Passat! Financing was a breeze and payments were hundreds lower that I anticipated. I would recommend anyone thinking about purchasing a car to first check these guys out. Located right off 121 and DNT.

Daniel T

Jul 17, 2014

Had to buy my daughter a car...she has earned it...Cheerleader, Stright A's, and a really good person. Went to Auto Nation in Frisco, TX...Slaes lady was excellent and very caring...understood our needs and after just looking at a few cars we were sold...Highly recommend Auto Nation! She loves her Mustang!

Bill F

Jul 15, 2014

Found a truck I liked on line and was contacted by the internet sales department on my request. Got to the dealer and Steve was there and ready to talk as soon as I arrived at my appointment time. We negotiated the price and terms, and even when we did not get everything we asked for, Steve was great. Bought the truck and it is nothing but love.

Allen & Lorelei

Jul 12, 2014

I can't remember the last time walking onto a car lot with lower expectations based on budget. Sal and Jay bent over backwards to help us buy two cars this past week and it wasn't easy. We are very happy with our Ford Focus and Kia Borrego and will return when it's time to buy again!

Jack

Jul 9, 2014

Knowledgeable sales force, excellent inventory, nice facilities and very helpful staff. Salman was very personable, and helped us get exactly the vehicle we wanted.

CLH"TX"

Jul 9, 2014

I am very pleased with Auto Nations service Dept.. My 2014 Ford Escape Titanium had several Recalls and Josh Boller was very pleasant about getting these taken care of promptly. I would definitely recommend Auto Nation to family and friends.

Marge

Jul 9, 2014

Went to AutoNation Ford Frisco yesterday for service. Great place to do business with. Shuttle took me home and picked me up when my car was done. Also, my car was washed, vacuumed and tires and wheels were cleaned. I could not believe that. Wonderful experience. Also, I bought my Escape there 3 years ago and love the car too! You need to go to AutoNation Ford Frisco...........

M Wood

Jul 8, 2014

Won't go back.. The used car staff will not negotiate anything for the benefit of the buyer. If their is no negotiations.... Why go there? May as well go to Carmax!

muthu

Jul 3, 2014

I bought my new ford edge car last week from AutoNation ford.the customer care is good Scott from sales was helping me to get my car.i am satisfied with the deal.

Jaime

Jul 3, 2014

Love this place. We have bought 2 vehicles from Carlos Villegas in the past and have since sent my Father in law and friend to get vehicles from him as well. He really goes above and beyond. Never felt like we were getting a run around. I love that he is with AutoNation. From now on every vehicle we buy will be through Carlos. If it's not a Ford, he will make sure he gets us to the best person to help us.

Richard S. Sportsman

Jul 1, 2014

I am a busy man and don't have a lot of spare time,as there are many out there like myself. I bought my vehicle there and take it there for any and everything I need. I have had nothing but great timely and professional service and the staff right down to the people that wash the vehicles are excellent and are always friendly. I would take my vehicle no where else nor will I buy from anyone else. Richard S.

Mary Beth Henricksen

Jul 1, 2014

I love my new Ford Escape. The moo nroof makes me feel like a kid again. I love the sound of my radio and the navigation system is awesome. Thank you AutoNation of Frisco.

momofteenson

Jul 1, 2014

Kacey, the online sales rep. found us the right, reliable, affordable car for our teen. All of us are so satisfied that we drove off the lot with so much car for our money. We'll be back the next time we need a used or new car. Thanks, Kacey and Dell!!!

Val Posh

Jun 28, 2014

Outstanding! Awesome dealership, impeccable customer service.sales personnel doesn't push you to buy a car.i bought three cars there and no harassment, was able to negotiate a very good price on every vehicle I bought and all of them are /were brand new cars. They even give you a rental car if it takes a day or longer to fix kit and they wash and clean inside and out. And also they pay for your rental!

Pops

Jun 27, 2014

Mark Bippus was my salesperson....he is probably one of the best sales people I have worked with in my many years of car buying experience, and that is saying a lot. He was patient, understanding and didn't force a sale like some sales people tend to do. Mark for Salesman of the Month!

C-Max Owner

Jun 24, 2014

Very good service department with tremendous follow up and customer service. Couldn't be more pleased.

RS

Jun 17, 2014

Had a very easy car buying experience that I initiated by requesting a quote via Cars.com. Randy Grandgeorge was sales rep and did an outstanding job!!

Anonymous

Jun 14, 2014

I'm a recent college graduate & now teacher. I am skeptical about car salesmen and cautious not to get ripped off. Everyone was very friendly, they had a clean facility, they knew what they were doing & were obviously educated, everyone I met with was very helpful, and we came to a very fair compromise/ deal. My first car- buying experience was a great one!

EM Soonerfan

Jun 13, 2014

I walked into the dealership with a trade that I was upside down in. Scott my salesman was phenomenal about getting me out of my negative equity and into the exact car that I was looking for. My payments are on point to what I was willing to pay. My over the top experience I had was AutoNation Ford's ability to take care of an imperfection on my car with no questions asked. Now that is outstanding Customer Service! The entire process of purchasing, signing, and driving off the lot was smooth and and very quick. The finance guy was awesome as well, he did not pressure me into buying extra items that I really didn't want or need. I cannot wait until my lease is up so I can return to Auto Nation Ford Frisco for my next vehicle. I plan on trading my wife's car at Auto Nation Ford in the next few months. I think I have found the best dealership I have ever been to and dealt with. Pressure free! Hassle Free! Great experience! Thank You Auto Nation Ford. A Special thank you to Scott Alter Jr, and Carlos Villegas

Shelli

Jun 12, 2014

My experience with autoNation was the best. This was the second time I have purchased from them, and would highly recommend them for any car buying needs. My sales rep, Anthony Gadsen was great! He put me in a car that fit my every need. I left their driving a brand new 2014 Fusion, which I love!!

J.T.

Jun 11, 2014

The only complaint I could possibly have about AutoNation Ford in Frisco is that the coffee is terrible. The selection of SUV's (Expedition is what I wanted and bought) is great. Almost every color and package combination is available. And the same for the F-150 I bought (Kodiak brown, 2x2). Salesman and managers were very kind, informative, and patient. Carter is very attentive to what the customer is saying and pointed me in the right direction. He pointed me to a lower priced vehicle than the one I had asked to look at because he recognized that what I had described as "what my wife wants in her third Expedition," was better met by a lower priced vehicle. And the same with my F-150. He showed me the perfect combination of color and package because he had been listening when I had been describing my taste and preferences. Oh, and get this: AutoNation has a three day return policy. No questions asked. I had taken a red F-150 home for a day, but we decided that we wanted to look for a different model and color. They took it back without a single question. Fantastic.

Richard D. Long time Auto Nations customer

Jun 7, 2014

Great Job Nicole in helping to make the purchase of my new Fusion a pleasant and painless process. Tell Randy I Thank him as well.

Tim

Jun 5, 2014

Sean walked us through all the options and presented us with the best Expedition the we needed. He follow-up with us during/after each stage in the buying process. Randy in finance also did a great job - no pressure to buy add-ons (although we did buy one). Overall, great job.

Open53

Jun 4, 2014

Took my 2005 Escape in (which I bought here new in 2005) for service on the a/c. It was blowing cool air instead of cold. I decided to wait for it mostly because I wanted to get some reading done. My appointment was at 8:00am and at 9:30 I was on my way out the door with the coldest a/c in the world. The technician listened to my problem, took the car into the garage and within 30 minutes they had figured out what the problem was. Once they gave me an estimate, they asked me if I would like to have it done. I said yes and within the next hour the car was repaired and I was on my way. I like the honesty and the fact that they didn't just start making repairs without my prior approval. And by the way, the actually price was about 20.00 less than the estimate. Good folks to have work on your vehicle.

John

Jun 4, 2014

Autonation did a great job finding me the car I wanted and negotiating a great price. The only problem was that I was there far too long on a Friday.

US Army Sergeant

Jun 3, 2014

Great customer service, the sales man Scott Alders Sr. was very helpful

Jeffrey K.

Jun 3, 2014

I recently purchased a 2014 Expedition XLT EL and it was the best vehicle buying experience I have ever had! They were extremely professional, knowledgeable and thorough. Everyone in the dealership from the sales associate to the general manager made me feel like family! I definitely recommend that you visit them first and give them the first shot at your business...you will not be disappointed!

outofstatebuyer

Jun 3, 2014

I purchased my car sight unseen from another state and made the mistake of trusting what the salesperson told me. After completing the transaction and paying to have the car delivered I found that there were quite a few issues with the vehicle that were not disclosed. I also received a carfax report from the seller saying no accidents but it is very apparent that my vehicle had been in some type of bang up on the front end. After expressing my issues with the salesperson, I've yet to get a response.

Jennifer

Jun 1, 2014

This dealership is the best in my book. Everyone I worked with during the car buying process made the experience exactly how it should be - exiting to get a new car! We love Susan Kelly!

JJennings

May 29, 2014

Best car buying experience I've ever had. Lady's if you want a dealerships that treats you like an intelligent buyer....this is the dealership for you.

Gregors

May 28, 2014

Seldom have I ever had a dealership treat me like I was in charge of my buying experience. From my first contact with AutoNation of Frisco, I received world class customer service, without ever been pressured to make a purchase. They found the car that I was looking for, in the price range I wanted, and I walk away as a very happy customer. Next time I look for a car, AutoNation of Frisco will be my first stop.

Chris

May 28, 2014

Competitive online pricing made the process easy. This was the shortest time I have ever spent buying a vehicle. Kacey made it happen short and sweet and I left the dealership with a positive experience.

Ryan

May 27, 2014

Best car buying experience ever! Great customer service and very knowledgable employees. Susan Kelly was the best.

Matt N

May 27, 2014

Dennis and Dean really did a great job in helping me find my Explorer. I never felt pressured the whole time, and they gave such a great deal, I purchased my Explorer within 4 days of looking. Highly recommend Autonation Ford Frisco.

Susan M

May 21, 2014

Susan Kelly helped me with the purchase of my new Ford Escape. Randy went out of his way to find the perfect financing for me, too. The whole experience was not only seamless but a lot more pleasurable that I expected it to be. I will gladly refer to AutoNation Ford Frisco.

Texan3Frisco

May 15, 2014

The used car department Scott, Jay and Shawn worked well with me to get the truck I was looking for without all the hassles of buying a car. Auto Nation of Frisco was up front regarding pricing and trade in values. This is my 2nd truck, if your looking for competitive pricing and professional staff stop by and ask for Scott Alter Jr. he was very knowledgeable and professional hope this helps happy hunting..

Andy

Apr 18, 2014

Bought me Second Ford there a few days ago. Called Mark Bippus , my salesman from 4 years ago and told him my situation and what I was looking for. Happy he was still there. He did everything he could to help and was great just like before. Would of like more for my trade in but who doesn't and at the end of the day the salesman can only do as much as his manager allows him on trade ins. All and all I am satisfied with my new car and enjoyed working with Mark again. Will refer anyone I know who is looking for a Ford to Mark. Never felt like I was being had, honesty and trust in my salesman is important as we all know it can be a real bad experience with some dealers and salesman but I never felt that way with Mark on both my purchases. I would follow him if he ever left to another dealership if it came down to it.

Fred R

Apr 17, 2014

We purchased a new 2013 F150 and it was the best car buying experience we have had Nicole Neurbert was the sales person and she was nice and very helpful.

MJK retired

Apr 16, 2014

I was really treated well and had all my questions answered. Was taken care of in a timely manner.

Victor W

Dec 18, 2013

Shana Gillespie was very pleasant and highly professional. She is a asset to not only her company but to her profession. If you need a car call her.. If I had to describe her I would use words like honesty and integrity. I will recommend her to all my family and friends. She will go to bat for you to get a good deal. Autonation Ford Frisco should keep her around for a long time. She made the car buying experience pleasant. I will be buying my next vehicle from her. Great job Shana & Autonation!

Miss Olyvia

Dec 18, 2013

I have bought 5 cars from here. Will never buy anywhere else. Nancy, Shawn, Jason and they rest of the dealership are all fantastic! They are the best!

amber b.

Dec 16, 2013

This place is amazing. Susan Kelly is more amazing. Anyone and everyone should ask for her.

Dr. J

Dec 8, 2013

Shana Gillespie is a very hardworking person and she has done a great job throughout this process of purchasing two new vehicles. She returns phone calls quickly and should be in the pit boss seat soon!

Mike "big rig"

Nov 28, 2013

Susan Kelly is the lady to see. No hassle, all options available and in the open. Made my choice and it was a done deal. I'm really speechless at how easy of a buying process it was. Go see Susan Kelly at autonation ford Frisco. I'm super stoked about the whole thing and my new focus st. Thanx y'all

Texas Ted

Nov 20, 2013

Mark Bippus posted a Honda Pilot online. I had been searching for a Pilot for over a year and ever time that I made it to see it, it would have been sold to a Honda dealership. Mark gave me the opportunity to have a look at it after 7pm. I was able to setup the deal and got it completed by the next day.

gclarkpec

Nov 20, 2013

My husband and I lease our cars, this is the third lease from Auto Nation Frisco. Devon was very nice and we would ask for him again if we decide to lease again. If I had known that there were going to be so many people buying cars on Saturday I would have chosen a different day to get a car. That is of no fault of Devon's. Thank you Devon for all your help.

kenkoz

Nov 16, 2013

I joined the Autonation Ford Family of Frisco in August 2012. Ever since that first day I can honestly say they have always given me attention and servicing that always rates a 5. I usually have been hard pressed to give 4's but in this case I have to admit that I have never been treated so well by their employees. One person in particular that stands out is my service tech--Don Randall. He has never let me done and is the Ultimate in paying attention to what I need accomplished. Thanks Autonation for having staff of his caliber. Ken Kozlowski Service # 6713 claim check.

JEREMY B.

Oct 30, 2013

MY SALESPERSON - SUSAN KELLY WAS AWESOME! GOT A SMOKING DEAL ON MY 2013 RAPTOR, EVERYONE WAS EASY TO DEAL WITH AND I DROVE IN 130 MILES BECAUSE THEY TREATED ME SO WELL.

Bjorn Ford Explorer

Oct 26, 2013

Great support and service when I bought a new Ford Explorer Sport.

Big Ed from Plano

Oct 25, 2013

We were very impressed with the entire buying experience at AutoNation. We were pleasantly surprised by how friendly and open the folks are at Autonation in Frisco. After being treated like "marks" by another dealer, we were so glad we switched. We got the respect a buyer deserves, and a good deal to boot!

sreiner1

Oct 22, 2013

Ok, so by far the best car buying experience I have ever had! All I have to say is CARLOS VILLEGAS is the best! He set us up with Susan and they got us fianced on my dream car (was a surprise from my husband) and this is a deal that should not have happened. Our credit has not been good for some time and I have been recuilding for about 2 years, but they got it sone and we got a great deal! THIS IS A WONDERFUL DEALERSHIP and (this is my 3rd car to purchase from them) and from Carlos, we wont be buying anywhere else ever again! HIGHLY recommend!

Janice D

Oct 15, 2013

Dennis was the best sales person I have ever bought a car from - Priced right, honest, fast and quick to get us on the road as we wanted. I recommend Dennis to everyone! The physical dealership needs a remodel - sorry! I feel like I stepped back into the 70's.

Truck collector JIm

Oct 13, 2013

I bought a vehicle here from out of state via their internet dept. They advertise and send a report that they checked the vehicle which is all lies. They lied multiple times about when paperwork would arrive. When the vehicle arrived I am unable to use the radio, cd player, gps, mp3, and anything else elctronic because the previous owner set a passcode and I don't have it. So they could not have tested the radio/audio as they claim. I have goitten many emails from various mgrs., all stating that customer service is job #1. But it is alot of bunk! I am going to have to initate a lawsuit against Auto Nation to get any satisfaction. Stay away from this dealer!!!!!

ElizabethK

Oct 3, 2013

Susan Kelley was an awesome sales associate that met all my expectations! I shopped at various dealer & she was the most professional & answered all my questions.

L.

Sep 15, 2013

I recently brought a used car from this dealer after seeing it at Cars.com. Overall my buying has been good. Randall George responded promptly to my inquiry and was upfront with the price and the problems the car has, then delivered it in the best condition possible. No games, no gimmicks.

JasonM

Aug 26, 2013

Do not and I mean do not ever let their service department touch your vehicle! EVER!!! I took mine in for a tune up and it came back running worse than when it got there. 24hrs after i picked my vehicle up the check engine light appeared. I take it back to them and get charged $135 for them to diagnose the problem and they wanted $900 for a part that supposedly couldn't be repaired. I take my truck home and now find the mounting bracket for my cold air intake snapped off from where their mechanic used it to lean against. So $14 for a new bracket, $5 worth of carb cleaner and shop towel later my truck is now fixed ( this was to cost me $900). Do yourself a favor stay as far away from this place as possible!

svsup3r

Aug 26, 2013

Do not and I mean do not ever let their service department touch your vehicle! EVER!!! I took mine in for a tune up and it came back running worse than when it got there. 24hrs after i picked my vehicle up the check engine light appeared. I take it back to them and get charged $135 for them to diagnose the problem and they wanted $900 for a part that supposedly couldn't be repaired. I take my truck home and now find the mounting bracket for my cold air intake snapped off from where their mechanic used it to lean against. So $14 for a new bracket, $5 worth of carb cleaner and shop towel later my truck is now fixed ( this was to cost me $900). Do yourself a favor stay as far away from this place as possible!

Rps41

Jul 21, 2013

I drove 90 miles and agreed to buy a car, but manager refused to hold check. Wednesday . Funds needed two days to clear. Friday Used car manager and salesmen Larry would not hold car or check. Dennis (salesman) called to say he was going to hold car and Monday pick up would be fine. Saturday Larry left message car had been sold. So these people lie and can not be trusted. I would not recommend them to anyone. I certainly will never deal with an auto nation again.

Rps41

Jul 20, 2013

Called on phone made pot to see Dennis. Arrived he was with customer so dealt with Jarry and manager. On Wednesday agreed to purchase car. Ask to hold check funds were being transferred and took two days to clear. Manager refused to hold check or car. On Friday Dennis called to say the car would be held for me. I agreed to pick up on Monday since I was 90 miles away. Larry calls on Saturday to say car is sold. So these people lie to you and are terrible business people. I would not recommend them to anyone.

Chris P

Jul 8, 2013

I emailed to the Frisco dealer about a F350. i received 3 emails and a call at my office at 9 pm while we were closed. i returned the call the next day and left a message. I did not receive a call back but rather an email to see if I had received the info i requested. I replied to the email to receive another that my info had been given to another person. One would think that when you are inquiring about not only 1 but 3-4 vehicles they would be interested in getting in touch. I guess that they were too busy to worry about my business. I have since purchased 1 vehicle and am looking at more at another dealer.

TXSON

Jul 2, 2013

Found the car on line. Got an immediate response from Dell. Worked with on my trade in. Made for an easy, hassle free buying experience.

mtrmisti

Jul 2, 2013

I worked with Susan Kelly to purchase a 2013 Ford Fusion. This was an internet sell and she was fabulous. We accomplished 95% of all the work over email and the phone. I drove down to complete the sale. I was surprised that all of the dealers seemed happy and eager to help everyone. I would buy another car from Susan and from Ford Frisco. It was painless and it was a great experience.

Copper

Jun 26, 2013

The team at Auto Nation listened to what I wanted and needed and worked diligently to make the deal. It took a little while to get it all nailed down, but they were successful. There was a communication gap between finance people in what they would require for documentation from me and that did not get communicated to me prior to arrival to take delivery. All in all, it did not hold up the deal and I would go to them again.

Lu

Jun 25, 2013

Josh Burgess is a fantastic car salesmen! He did everything he could to get me in my new 2013 explorer! Most honest car salesmen we have ever met

San Juan Martin

Jun 19, 2013

My experience was super, because of salesman Carlos Villagas. The process is difficult and often stressful, not the case here. Carlos was well versed with the product, was able to answer all my question to my satisfaction. In less then 5 hours the hold buying process was completed and the following day I was the proud owner of a new F-350 King Ranch. Looking for super top notch location, service and sales people, then AutoNation in Frisco should be your choice. Ask for Carlos Villagas for the best car or truck buying experience.

Execellent

Jun 19, 2013

Best car buying experience I have ever had. Extremely easy to deal with, super honest, and most importantly, do not push or use any aggressive methods to sell cars. We test drove a Ford and told them we really liked it and its our favorite but we need to check some other dealerships, and test drive other cars. They did not force us to stay with all kind of tricks and just gave us a card. We came back the following day to purchase a F150. After the sale, our great sales person Carlos sat with me in the car just to teach me how to set up all kind of highly advanced features. A day after he even called to see if I am pleased and to check if I have any questions. The whole experience, including with the finance department was fantastic.

Skeeter

Jun 19, 2013

I found my F150 Lariat from searching the web site. Was contacted within 30 minutes by Susan Kelly. We discussed and set up an appointment for my trade appraisal. Went in at the appointment time. Susan was waiting on me with my Truck sitting out front. They appraised my trade within 30 minutes, Susan and I negotiated the deal, and 30 minutes later I was in the finance office filling out paper work. They found all the rebates I could possibly be eligible for and found the lowest interest rate without me having to lift a finger. Total start to finish transaction time was approx 2 hours. No haggling, no issues.. easiest car buying experience I've ever had.

deisterbl

Jun 9, 2013

AutoNation Ford Frisco helped me find the perfect car for my family needs. I had never seen the Ford C-Max, but after working with the Internet Department I've found my dream car! Amazingly efficient, I've driven 200 miles already and still have 3/4 of a tank left. A quiet, comfortable ride that is comfy for my whole family... thanks, AutoNation Ford Frisco!

Wbigbee

Jun 7, 2013

I just recently purchased a new Ford F-150 from Autonation Ford in Frisco this past weekend. My experience with the sales and finance department, especially Susan Kelly, she was awesome. I have purchased several vehicles in the past, but this was by far the most pleasant experience. AutoNation Ford of Frisco has earned my business for life! I would highy recommend you contact Susan Kelly for your next new car purchase.

Lynn G.

Jun 6, 2013

Researched cars online and I was interested in the Ford Escape so I requested an online quote. Dennis Gooding sent me the quote. When we went in a week later to test drive the Escape Dennis was friendly, knowledgeable and very laid back. Very pleasant car buying experience!

patgalla

May 30, 2013

WORST VEHICLE BUYING EXPERIENCE EVER-GO ANYWHERE ELSE, THESE PEOPLE ARE CROOKS & THEY LIE!AUTO NATION FRISCO, TX.1. Picked out a truck over the phone with Susan Kelly who told us it did indeed have 4X4.Based on the info given by Susan, flew into Dallas to buy said truck. A 2012 Ford F250 King Ranch model with 4x4.2. Susan said she would have a cab pick me up at the Westin at 9am; the cab would be waiting. Morning comes-no cab, no transportation to dealer. No communication from Susan Kelly.3. I called Susan, "She forgot.". Kelly said to call a cab & come out to dealership. Cab took me to Auto Nation Ford. Auto Nation 4. Met Kelly, she pulled up vehicle which read on computer 2 WHEEL DRIVE. Whole reason for trip was for this truck which Kelly stated was 4X4 not 2 WHEEL Drive.5. Kelly showed me a few other trucks. Found one I liked. Was told the price, but wanted the 2 year free warranty along with the 100,000 mile warranty. Was told the 2 year warranty was only on Ford XLT models (before trip, called Don Chalmers Ford in Albuquerque & Brad Francis Ford in Los Lunas, NM who both said the warranty was on ALL SUPER DUTY TRUCKS which would include the one we were buying.6. When I was told I could not have the warranty, I was leaving the dealership, Steve Roach, a sales-manager came over to me & said he would GIVE me the 2 year warranty. I then agreed to the purchase of the final Ford truck I had picked out.7. The Finance Manager neglected to tell me the agreed upon price was going to be raised by roughly $700 to accommodate my wish for the 2 year warranty package. I questioned why the cost was on the contract & Steve Mattingly told me so that Ford would acknowledge that the truck had the warranty. None of this was disclosed.8. Called Steve Mattingly about 7 times-no return call until 5 days later. Called Steve Roach probably 25 times, who said he would "Fix & look at all the paperwork." on Thursday, May 30, 2013 by noon. No call-back. Now 5pm.9. Still no response from dealer.

GLC in DFW

May 24, 2013

Gave me a great price on my trade and an incredible deal on my purchase. Very responsive and helpful in the entire process.

Tera Gengler

May 22, 2013

I just purchased a 2013 Ford Explorer and Autonation was great! Carter was very knowledgeable about the cars and explained every feature in detail! Everyone I spoke with at this dealership was nice and courteous!

Happy Edge Driver

May 17, 2013

If you're looking for a new Ford, go to these guys. Pretty much no nonsense. They will go out of their way to accomodate your purchase. My experience, they didn't have my exact model on the lot, so my salesman went down the nearest dealer with the vehicle and personally brought it back. Don't find that very often anymore. Would highly recommend this dealer.

Tracy Lyne

May 14, 2013

The buying portion of this transaction was a little frustrating due to there was know owners manual or a pairs of keys that came with the truck. Thanks to my salesman we were able to overcome that matter but i still had to purchase a fob for the other set of keys.

Julie

May 14, 2013

Working with the dealership and Randy was a pleasant experience! It was easy, stress-free and quick. They were also willing to meet a competitor's price. I highly recommend working with this dealership when looking for a new vehicle.

Ashley

May 12, 2013

Had an overall easy and fast car buying experience.

Jim

May 10, 2013

From the initial process of locating the Escape with the desired trim level and options, to the test drive flexibility, to the straightfoward purchase and trade-in process, Carlos and the rest of the staff at AutoNation made this a quick and painless new car purchase!

cwillmott

Apr 30, 2013

Experience started off decent, Day 1: I inquired about vehicle (SVT Lightning) and since AutoNation Dealers share inventory and I could not make it to Frisco since I live west of Fort Worth, the saleswoman said she could bring the vehicle to me so she could be credited with the sale. So reluctantly I said okay hesitant to start a new dealership relationship. Since the listing was new and did not have any pictures, I inquired to see if they could send me some and they sent me one picture. I asked if they could send me more pictures and the saleswoman said she would send me more a little later in the day. I never received the pictures. So I contacted my AutoNation dealer that I worked with before that were top notch (AutoNation South Fort Worth - used to be Bankston on Bryant Irvin) to see if they could get me pictures, and they did same evening. So I had my salesman that I have an established relationship with contact the Frisco AutoNation store to get the vehicle transferred so I could take a test drive.Day 2: Come to find out there were a couple of mechanics at the Frisco AutoNation that wanted the vehicle and they were not letting the vehicle be transferred. First time I have heard of a publicly listed vehicle not being offered to the public and being held by employees. A very dishonest and unethical business practice. I don't see the problem offering a vehicle to a mechanic, but don't list it publicly and hold on to it for the mechanics. Leave it off until the public can actually buy it.Day 3: I continued to push the transfer (and so did my salesman, he even got his manager involved) and the Frisco store stated that the mechanics backed away because the truck needed $4K worth of repair and it was driven real hard. I still wanted the vehicle transferred so I could take a look at it and so the AutoNation of South Fort Worth Service Dept. Side note: The AutoNation South Fort Worth service guys are excellent, just got through working with them to repair electronics and oil leaks in my wife's car that was previously transferred from the Frisco store. The Frisco store service manager told my salesman that he could pick up the vehicle if I wanted it that bad, so I said yes, I still wanted to take a look and have the service people I trusted take a look too. Day 4: My salesman sends someone to pick this vehicle up early the next morning and they won't let her have it, they say that a deal has been written on it even though there was not a deal in their system the entire day from what my salesman advised. End of Day 4 early Day 5: The Frisco AutoNation sold the vehicle out from under me. Another dishonest and unethical business practice. The whole situation was real shady. The vehicle was wanted by mechanics, then not because it needed $4k worth of repair and was on the lift taken apart, to being sold 24 Hrs later after I was told this, with it still on the lift??? I am very mechanically inclined, I work on all my vehicles and others, so I know how long certain repairs take and how long dealerships usually take. This dealership has lost my business and my respect and I will make sure everyone I know that comes to me inquiring about vehicles (and there are many) to stay away from this dealership. I am questioning whether I will ever buy a car from any AutoNation Dealer since they seem to have dealers that engage in dishonest and unethical behavior under their umbrella. The funny thing is that my wife's car I had transferred from this same dealership when I bought it in less than 24 hrs, thank God I bought a warranty because the car had some serious leaks that were covered up, I don't think the car went under any kind of inspection.So to whoever reads this review, please think twice before engaging in business with the Frisco dealership, especially if you need a vehicle transferred to another AutoNation Dealer close to you, they are not in the business for the consumer.

Robin

Apr 25, 2013

Recently bought a 2013 Ford Focus- it was so easy, fast and friendly. Frisco Auto-Nation made it a comfortable experience. Look forward to working with them again. Thanks Carter (salesman) and Shawn (finance)- good well done!

shyndsg

Apr 17, 2013

I had a great experience at AutoNation Ford Frisco. Susan, Bernard and Steve from financing were wonderful. Could not have had a better experience This is our third explorer I have absolutely love my new car and have zero complaints.. Even the owner came out and helped my husband when he pulled into the dealership. I would highly recommend this dealer.

Lyneille and Mike

Apr 15, 2013

We bought a CMax from Mark, at AutoNation, Ford in Frisco. The whole purchasing experience was pleasant and surpassed any of our previous car purchases. The business manager walked us though the whole transaction and did a great job of answering all of our questions.

sport32

Mar 27, 2013

My salesman, Jeff Files was great! I knew which car I wanted and called him to discuss the financials. I did not want to go into the dealership to talk about pricing and particulars. Jeff took my call seriously, listened to what I wanted and didn't want and found a great vehicle for me. After a few calls back and forth I went into the dealership to make my purchase. I never felt pressured or felt I was being taken advantage of. I would recommend Jeff to anyone.

cconners

Mar 25, 2013

I had a great experience at AutoNation Ford Frisco. The staff was very friendly and helpful without being too aggressive. I have absolutely loved my new car and have zero complaints.

Richard D Shultz "trophy hunting and fishing"

Mar 25, 2013

I have purchased ten new vehicles in my life time. This is by far the best new car experience ever. Dean Atkins my salesman had been working with me by email for about a month. I was extremely busy and when I was ready It would be a whirl wind purchase. In, find a truck I like, make a deal and sign the dotted line. He was never pushy but just stayed in tough with me on possible trucks I might like. When it finally came around I was very pleased about meeting him and the Frisco Ford Autonation group. They all worked to make my experience a great one. I found out about them from my best long time friend. He has purchased his vehicles there for many years and recommended I try them. I would also recommend them to every one that wants a new Ford. Hey thanks Dean and the group. Richard D Shultz

John

Mar 15, 2013

I had a fantastic experience at Autonation Ford Frisco. The got me into exactly the car I wanted with no pressure to buy more than I wanted. The entire process was very smooth and the staff, especially Dean Aikins were great. I would buy from them again.

djn

Mar 9, 2013

I recently bought a Ford Fiesta at AutoNation and had a good experience. Talked to Susan Kelly before I got up there. She had the car I was interested in waiting for me when I arrived. Did the test drive thing and it was a pretty low pressure, quick negotiation. Price was right and everything was straightforward without those sales games.

Satisfied Client

Mar 6, 2013

I recently purchased a Ford Edge from Bankston Ford in Frisco, TX. From the moment I met Randall Grandgeorge, I knew it was goint to be a good experience. Randall did a wonderful job uncovering my needs in a very professional & relaxed manner. The GM did a great job exercising flexibility to accommodate the purchase and the finance team was second to none! All in all it was a fantastic purchasing experience with the team at Bankston Ford! I would highly recommend purchasing your next car from them.

Malone

Mar 6, 2013

Had a great experience with Susan Kelly at Autonation Ford Frisco last weekend. My wife supprised me by trading my 2005 F-150 in on a new 2013 F-150! Susan really did a great job working with my wife to make this a special day. She worked a very good deal on the new truck and gave a strong price for my trade in. When I showed up, Susan was very helpful in showing me all the new features of the truck and even helped me clean out all my personal belongings from my old vehicle. Best experience I've ever had in purchasing a new vehicle, and I don't say that lightly as I used to sell cars.

tanis26

Mar 6, 2013

Had a great experience with Susan Kelly at Autonation Ford Frisco last weekend. My wife supprised me by trading my 2005 F-150 in on a new 2013 F-150! Susan really did a great job working with my wife to make this a special day. She worked a very good deal on the new truck and gave a strong price for my trade in. When I showed up, Susan was very helpful in showing me all the new features of the truck and even helped me clean out all my personal belongings from my old vehicle. Best experience I've ever had in purchasing a new vehicle, and I don't say that lightly as I used to sell cars.

Greg Davis

Mar 1, 2013

Sam and Mark were absolutely great, made buying the Expedition easy and painless. Keep up the great work guys. I will refer Autonation Frisco to All!

QYetter

Feb 21, 2013

Working with Henry Marshall at the Frisco location was a pleasure. Henry was very attentive and responsive to our needs. he took extra time to locate the exact vehicle we desired. The delivery was extremely easy and informational. i would highly recommend working with Henry and the rest of the crew at the Frisco location.

BM

Feb 21, 2013

It was a great overall experience. The salesperson did not push the sale and I was not rushed into to buying something I did not want. Thanks

Steven A. Bartolini

Feb 20, 2013

I purchased a vehicle through AutoNation Ford of Frisco. Upon my arrival at the dealership, I was greated by Carlos Villegas. I informed him what I was in the market for and he was able to show me a few vehicles that he had in inventory. His wealth of knowledge was impressive. It was his professional attitude and desire to make sure that I was more than satisfied with my visit and the information he provided that made me decide to purchase a vehicle from this location. I have purchased several vehicles in the past, but this was by far the most pleasant experience. AutoNation Ford of Frisco has earned my business for LIFE. From my sales experience, to finance, to service, I believing there is no other than AutoNation Ford of Frisco.

Alissa

Feb 20, 2013

I had an AWESOME experience at this dealership. I've been a Honda Accord new car owner since 1996, and decided to test out the 2013 Ford Fusion Titanium. I can not believe how awesome my new car is! I actually love driving now! Everyone I had interaction with were all very friendly, helpful, informative, upbeat and professional. I had an exceptional visit from beginning to end - from the receptionist/greeter at the front of the store, Miss Bonita, to my salesperson, Carlos Villegas, to the finance guys Brandon Steve. While my salesman was showing me all the details and features of the dashboard electronics a customer asked if he could sit in the driver's seat to check out my new car because he really liked it, too! I've already received multiple compliments on my new "James Bond" looking car. I would definately recommend this dealership to anyone! This is a very top-notch group of professionals and I will be back for sure! Hats off to the staff - I'm a customer for life!!!

AMTemple

Feb 20, 2013

I had an AWESOME experience at this dealership. I've been a Honda Accord new car owner since 1996, and decided to test out the 2013 Ford Fusion Titanium. I can not believe how awesome my new car is! I actually love driving now! Everyone I had interaction with were all very friendly, helpful, informative, upbeat and professional. I had an exceptional visit from beginning to end - from the receptionist/greeter at the front of the store, Miss Bonita, to my salesperson, Carlos Villegas, to the finance guys Brandon Steve. While my salesman was showing me all the details and features of the dashboard electronics a customer asked if he could sit in the driver's seat to check out my new car because he really liked it, too! I've already received multiple compliments on my new "James Bond" looking car. I would definately recommend this dealership to anyone! This is a very top-notch group of professionals and I will be back for sure! Hats off to the staff - I'm a customer for life!!!

StevenBartolini

Feb 20, 2013

I purchased a vehicle through AutoNation Ford of Frisco. Upon my arrival at the dealership, I was greated by Carlos Villegas. I informed him what I was in the market for and he was able to show me a few vehicles that he had in inventory. His wealth of knowledge was impressive. It was his professional attitude and desire to make sure that I was more than satisfied with my visit and the information he provided that made me decide to purchase a vehicle from this location. I have purchased several vehicles in the past, but this was by far the most pleasant experience. AutoNation Ford of Frisco has earned my business for LIFE.From my sales experience, to finance, to service, I believing there is no other than AutoNation Ford of Frisco.

08 tundra megacab

Feb 13, 2013

Great place to buy a vehicle. Our salesman Stephen in used cars and john in the finance department were awesome. They made our buying experience very easy and delightful. I would recommend this dealership to everyone. 10 out of 10.

scott.scher.52

Feb 3, 2013

I have purchased a number of Fords over the past several years and research the available dealerships each time I do. I had always been interested in Bankston Ford of Frisco, but they did not have the unit I wanted in the past. I purchased a 2013 Ford C-Max SEL from them this time and I could not be happier. Cheyne was knowledgable, professional and was persistent enough with his follow up without being overbearing. The dealership is very nice and you feel like you are purchasing a high end car, which I actually consider Ford to now be, at least in quality. Many Ford dealerships simply are not consistent with the new Ford image and quality, Bankston definitely is. The management team is incredibly accessible as they sit in the main showroom and are not isolated by the "cone of silence" that most dealerships construct. John in finance could not have done a better job. He got me a great rate and had everything ready the moment I walked in to do the deal. There were no hard sells, but I did purchase a couple of items because they were professionally explained and presented and they made sense. When I purchase another car, they will be my dealership of choice.

SamBraughton

Jan 18, 2013

Jeff worked with me over a two-day span to narrow my search to the exact Focus that fit my needs and wants. Shawn, on the finance team, worked with me to reach a great price and payment plan. Jeff and Shawn were complete professionals in every area and I look forward to doing business with them again soon.

Dana17821

Jan 5, 2013

Really love my 2013 Ford Edge. Henry was very helpful and purchase process and meeting with finance manager was less stressful than I've experienced elsewhere.

tbrown0323

Dec 31, 2012

Took my 2011 F250 30,875 miles in for a front end wobble. Robbie said it was probably the front end dampener. This was on Friday at 1:00 pm. On Monday they called me and said the dampener was bad and needed to be replaced but in order to do the job I NEEDED to pay for the alignment and the rotation. What?? When I asked why, he couldn't provide me with a logical answer other than it needed to be done. When he told me it was $149.99 for the alignment I told him I would take it elsewhere even though I had done all my servicing (oil changes, fuel filter, 30,000 mile service, and rotations/rebalances) done there. When I told him it was ludicrous I needed to pay to have the warranty part installed correctly and that it should be covered as well he said if I didn't have the alignment done there the part going forward would NOT be warrantied. So I called Ford Customer Service, what a waste of time. Because these dealers are individually owned they don't have any jurisdiction over them. Bottom line is, over $150 they lost my business for the life of my vehicle. Steer clear of this dealer, no customer loyalty whatsoever. The funny part is, they had no problems during all my previous services begging me for a five star rating if I received an online survey from Ford. What a joke. Even said they would give me a free interior and exterior detail if I did. How about you just give me 5 star service and I'll pay for the detail??!! Now there's a better idea. Chose a different Ford Dealer if you own a Ford. These arrogant people at Bankston aren't worth your time or frustration. Guess that's the reason they have a 2 star rating out of 5.

jeffbatt828

Dec 4, 2012

Overpriced financing, selling cars that have mechanical problems and pretend like u messed it up when u drove off the lot. these people here are definitely snakes looking to make a sale anyway possible. i will build my credit up and shop elsewhere when time to buy another vehicle.

Edmondwall

Oct 12, 2012

Bankston has furnished the cars for my church's annual raffle. I had lost confidence in North Central Ford. I was very pleased wiorking with Mark and Henry. Mark made sue that I got exactly what I wanted. I ordered it from factory. Henry explained the features of my new Escape. I would recomend Bankston Ford to anyone who wanted a Ford product.

lisa72

Aug 13, 2012

Don't EVER step foot near this place! I had my car towed due to it quit running...they told me my cylinders were working at very low capacity and I would need a new engine due to a long term coolant leak. I have my car serviced every 3000 miles and never have I been told my coolant is low, nor did it overheat, no lights came on to indicate it being low,no engine line with problem codes and no running hot. Took it to another Ford dealership and it was my catalytic converter! Wasn't a real cheap fix, but much less than a new engine or buying a new car. Stay away from this place, there are too many good Ford dealerships out there who are honest to take it to.

teanua

Jun 9, 2012

I went in to buy a license plate holder for my Navigator and the parts guy (who was extrememly nice and professional)said, "I would put that on for you since it takes a special rivot gun and a special rivot. But the gun I have is too big. So go ask the service department if they can do it for you" So I walked over to the service desk about 30 feet away and asked the service manager if he could do this for me. His response was "Well, did you buy the car here?" As in, why would I want to do that? And I said no, but the parts manager said you might. So, the service manager frowned a little and said to one of the guys in the department, "See if that guy in used cars can do it". So I said thank you and gave them my keys. About 25 minutes later they came up with the license plate bracket holder attached. I thanked them profusely and had happy thoughts of writing a good review for them. That is until I got home and saw what they did. They did not use the special tool or the special rivets to put the holder on, they just drilled three holes in my plastic bumper and put in screws that when I tugged on the holder at home, fell off in my hands. You know what, my father worked for Ford for 30 years and I've never owned anything but a Ford car. But between this and how Lincoln treated me when the Navigator came off lease, I'll buy whatever makes me happiest this time. But even if that is a Ford, it won't be at Bankston.

tfurgerson

Mar 26, 2012

I brought my vehicle to Bankston Ford of Frisco for an issue with the sync system in my Ford F-150 and explained that the sync system goes out when I drive in the rain or if run through a car wash (obviously a short somewhere in the system) and drains the battery completely dead. All they did was reset the system, while this fixed the symptom it doesn't resolve the problem. I am very dissatisfied with this level of service from a dealer. Quote from the service page: --100% Customer Service Commitment Our Dealership is focused on one thing onlyYour Complete Satisfaction. We are here to help you, and our Service Team is dedicated to Outstanding Customer Service!-- I did not receive the 100% customer service nor am I satisfied completely.

gaucho

Oct 8, 2010

I was outright lied to by the service technician and they did not perform all of the services as described in the service report. I am in the process of contacting Ford Motor Company with a formal dealer service complaint and I am also contemplating contacting a third party to conduct an investigation.

nick905

Nov 26, 2009

My wife and I visited this dealership on a Monday afternoon at around 3pm. We arrived and began walking through the lot looking at the vehicles we were interested in. After about 10 minutes of looking and no salesperson, I finally went looking for someone. I approached the dealerships doors to find a salesperson, O'dell. He proceeded to help me and was very friendly. We ended up deciding on a vehicle that we liked and went inside to talk about the nitty gritty details. We finalized our negotiations and were going to close the deal, but they told us that they were having problems with their systems and told us that we could come back since it was so late and we had our daughter. Let me say that aside from us being there for roughly 6 hours and that we were going to have to return the next day to sign the papers, everyone was extremely helpful. The experience was good up to this point.The next day I spoke with my uncle who advised me to visit another dealership to see if the deal I was getting at Bankston was the best deal I could get. I did that and found that another dealership was going to give me a better price. The Bankston dealership still had my trade-in, but the new dealership said they could just go get it for me the next day. I closed on the new truck and went home thinking everything was okay.The next day I received a phone call from the general sales manager telling me congratulations on my purchase from the other dealership, but that they went ahead and changed the tires and brakes on my trade-in and that it was going to cost me $1,200. He wanted to know how I would like to take care of it since we had a verbal agreement and I was responsible for the charges, according to him. Keep in mind that at this point I have signed nothing, so they had no right to do anything to my trade-in until the deal was concluded. After speaking with the dealer that I ended up buying from, they told me that Bankston Ford had sent my trade-in to one of their Honda stores (my trade-in was a Honda) to be readied for re-sale. Grapevine Ford, the dealer that I actually purchased my truck from, said to not worry about it. that they would take care of this issue, which they did.At this point I am extremely angry that Bankston Ford would try to pull something as shady as this. Because I wasn't going to buy from them, they were going to try to get SOME money out of me, whether it was legal or not. I will buy a Ford again, but I will NEVER buy anything from ANY Bankston dealership.

JJPP84

May 23, 2009

I found Bankston Ford Frisco to be a very poor experience. It took over an hour for anyone to come out to the lot while I was there, they were standing in front of the door talking. I was the only customer that was there at the time as well (2:00 on a Friday afternoon). When Scott finally came out he was unhelpful, knowledgeable, border-line rude, and wasn't willing to even take me around to look at the vehicles. He stood in one place and pointed and wasn't willing to check if I was eligible for the Ford loyalty discount on the two Ford vehicles that I already own. I was very disappointed in my experience with this dealership and most notably Scott. I am looking to buy a vehicle within the next week and he was told that when he finally came out to "help" but that didn't matter to him. Never again will I step foot on Bankston Ford's campus because of this.

wknight710

Apr 16, 2009

I have been dealing with Bankston Ford of Frisco for a little over a year and have found them to one of the friendliest and professional dealerships that I have worked with. My wife and I have purchased three vehicles from Carlos in the last year. Carlos is a very hard working salesman and will work with you to assist you with finding the best car for your needs. There is no pressure from anyone at this dealership and they will do everything possible to make you the best deal they can. I have also worked with their service department and would recommend Drew Lilliston for all of your service needs. He is open minded and will listen to your issues and will find the best solution to the issue at hand. Everyone at Bankston Ford of Frisco is very friendly, knowledgeable and helpful from the guy at the parts desk to the General Manager, Jason. They will make you feel at home and make you want to come back again. If you are looking for a new ford vehicle please take the time to stop by and see Carlos. You will be glad you did. Tell him Jason sent you.