Used Cars for Sale at AutoNation Nissan Irving in Irving, TX

Ladybug1321

Apr 22, 2016

Went in to look at a new car, was in the early stage of research on a new S U V. We had two salesman taking care of us. We were able to quickly make a deal on the car. Finance was great, explained everything as we signed. We will refer friends to this dealership.

talongoria

Apr 2, 2016

We wanted to schedule an appointment but the service manager never returned our call. 2 more calls and still can't get an appointment. Pathetic.

ABIY Kebede

Mar 31, 2016

AWESOME DEALER TO BUY A CAR!!! I WENT TO THIS DEALER TO LOOK AT A CAR AND ENDED UP BUYING BECAUSE OF THE DEAL AND THE FINANCE. THE PROCESS WAS VERY SHORT. THE SALES PERSON MICHAEL HERNANDEZ IS A GREAT GUY.....NO PRESSURE UNLIKE SOME DEALERS,JUST SIMPLE BUSINESS. I AM ENJOYING MY 2015 NISSAN PATHFINDER...NICE CAR...ROOMY. I WILL REFER FRIENDS AND FAMILY TO THIS DEALERSHIP. THANK YOU,MICHAEL.

ashleym

Mar 20, 2016

WORST PLACE EVER!!!! MOST EXPENSIVE OIL CHANGE EVER! REVIEW ON SERVICE AND PETER HALEY!!!!! I wanted to take my Nissian Altima to a Nissian dealership just to make sure everything was up to standards with my car (per car maker). I only needed to get an oil change. (Luckily) I sat in the customer service waiting area for 3 hours for them to complete the service that only was supposed to take approx. 1 hour. Mind you there were only 2 customers waiting as well. After being frustrated for sitting there all this time I leave. I get in my car and everything seemed fine. So later I noticed that where the oil change sticker was placed was a big, dirty, and oily finger print under my tint. Honestly, I thought I was seeing things but after pulling over and really looking all I could think was xxx! And what makes it worst they tried to fix it by just pushing the tint back up with all kind of air pockets and wrinkles.So I called the dealership only to listen to the ringing and not an actual voice. So I continue to call for about 20 minutes before I finally get someone to answer the phone. I explained my situation to her and the lady I spoke to didn't know what to tell me. So I informed her that I was on my way to speak in person to the manager about this problem. So I get there and get out of my car and walk in the cashier area and wait. There were two ladies at the window and only one person was with a customer. NO ONE SAID HI I'LL BE WITH YOU IN A MOMENT!!! WORST CUSTOMER SERVICE. So after the girl finishes scanning in the work orders she then says how can I help you? So I explained once again about why I was there. So she went to get someone......as I'm watching my car this guy walks up to my car and opens my door. So I walk out there to see if he needed to see what the problem was. He said Oh Is This Your Car? I said yes and he walked off. At this point I'm sitting in my car waiting for the girl who is standing here talking to another lady about why I'm here. She walks up to my car and says as soon as he (the guy that just walked off) is finished with this other customer he will be over here to talk to you. This was the service man who originally did my oil change. So I turn and look to see what customer was here before me according to the young lady, she was talking about a TOW TRUCK THAT PULLED UP AFTER ME!!! So I told her NO HE WAS HERE AFTER ME AND I DON'T APPRECIATE BEING PUSHED TO THE SIDE LIKE MY TIME ISN'T PRECIOUS. She walked over to him and told him to come talk to me.So the service man walks over there and leans in my car and says "Umm whats the problem?" I said exactly what you are already rubbing on my eyebrow tint. "Do you really think we did this because it looks like this has been done a while ago?" At this point I was much disrespected because he was calling me a liar. I told him I have gone to Westway Ford for every oil change since I got this car and the FIRST TIME I come HERE you cost me more than the cost of an oil change (the reason I came here). He then said "well when you want to bring the car?" I told him Friday Morning. SURE THINGSo Friday morning gets here, I call to verify I would not be there all day with this. The man told me the tinter doesn't get there until 7:30 am. I get to the dealership to find NO TINTER. I waited 15 minutes for him to come tell me the tinter wasn't there. Then he said he would be up here by 11:00 am. So 11:00 comes and again no TINTER. So the service man asked for my phone number and said he would call me when he got there. So 2:00 pm comes and still no phone call. So I called up there and he said "Oh he just got here" after telling me originally the tinter guy gets here at 7:30 every day. CUSTOMER SERVICE AT IT'S FINEST AGAIN RIGHT?! NOSo then the service man and the mechanic told me to take my toll tag off while they sit over there talking about how they don't think this could happen from just doing an oil change. So I told them I COULDN'T AGREE MORE!!! I was more frustrated because I felt like they were only concerned about accusing me of doing this and not accepting their mistake. I told them I have proof that this wasn't done prior to me coming to this dealership with the photos in my phone. I was very heated. After wasting my whole day dealing with this I get my car back and my tint is not the same as the way it was prior to coming in to this place. I left crying because I was so frustrated with this dealership and the POOR CUSTOMER SERVICE, QUALITY OF SERVICE, LACK OF RESPONSIBILITY, AND EVERYTHING ELSE THATS WRONG WITH THIS PLACE. I WILL NEVER RETURN TO AUTONATION NISSIAN FOR NOTHING. I WOULDN'T CARE IF THEY WERE THE LAST PLACE STANDING I WOULD NOT TAKE MY CAR THERE. EVERYONE I COME ACROSS THAT I WILL TELL ABOUT MY EXPERIENCE HERE AND NEVER REFER ANY ONE TO THERE DEALERSHIP. I NEVER THOUGHT AN OIL CHANGE WOULD COST ME MORE THAN THE COST OF 3 OIL CHANGES TOTAL. TIME MISSED FROM WORK, RE-DOING WHAT WAS NOT DONE CORRECTLY.

Frustratedinnocent

Dec 29, 2015

I had to visit this xxxx as the dealer that I visited earlier didn't had the color I wanted. I been promised over email that they do a price match as only color varies. But upon arriving, they started the game plan. They started saying that they can't match that price but will try their best to what they can. Since I liked the color, I nodded, that's the worst thing I did. The play continued as the sales man went and forth 8 times and finally after 3 hours told we can match the price but pay us 500$ extra since they did lot work to match my interested color. Again without knowing the trick, I nodded. Then asked for my credit application and submitted. Second round of play started saying if financing only(if the rate is more than 2.5% only) they can agree to the price match else if with cash, the deal would go $2500 more. And they started harassing me one after the other when I started saying that I am leaving. Don't ever think of visiting this xxxx again. My recommendation to Nissan is to remove dealership with this bloody dealers and save innocent people from falling to this trap.

John

Nov 10, 2015

I paid cash for the car,license, registration. Its 2.5 months.The dealer hasn't transferred the ownership or sent me the new license plate just keeps on sending temporary license.

Cole

Mar 23, 2015

NEVER BUY A CAR FROM ANY OF THE AUTO NATION DEALERSHIP ESPECIALLY AUTO NATION NISSAN OF IRVING TEXAS IT'S BEEN ALMOST 3 WEEKS AND THEY STILL HAVEN'T RETURNED MY MONEY THAT THEY TOOK FROM MY ACCOUNT... I'VE EVEN CONTACTED THE CEO MIKE JACKSON AND HE HASN'T EVEN DONE ANYTHING ABOUT HIS DEALERSHIP TAKING MY MONEY AND NOT RETURNING IT... THAT'S SAD EVEN IF THE CEO WON'T DO ANYTHING ABOUT IT... THIS FRIDAY WILL BE 3 WEEKS SINCE THEY TOOK THE MONEY FROM MY ACCOUNT AND STILL HAVEN'T RETURNED IT TO ME...

albearrrr

Nov 22, 2014

Whats interesting is that the experience was fine with the sales people. Its the General Manager of all folks who was insulting to his customers, raising his voice, and showed absolutely no respect for his business or the brand. Marshall Hampton introduced himself as the GM of the dealership towards the end of our visit. We received a call from one of their sales reps expressing that they would by far exceed a trade-in value for our existing car if we come in to talk to them about leasing. Well the initial offer was a low ball offer (because we'd already shopped the car around to other dealers and the offer was $1K less than any other dealer offered us) The MSRP was also way higher on the car we were interested in buying than other dealerships for the same vehicle. They spent hours talking our ears off about dealer incentives, options, and gimmics. All of this is status quo with car salesmen, but you should never expect this from a GM. Not only did the GM indicate verbally that he "May not interested interested in having us as customers if we continue to shop around" but he became beligerent, insulting, and at one point my fiance felt unsafe physically.

gq8505

Feb 3, 2014

I am beyond disappointed with my entire experience with this dealership. I found the 2 cars I was looking for and had cash in my pocket to spend. I called ahead and the dealership confirmed that 1 vehicle had been sold but was told the 2nd vehicle was on the lot. I gave them my name and phone number and stated I would be there shortly. Approximately 35 miles later I arrived. The salesman was courteous and gave my 4 yo and myself a ride around to the back of the lot where the vehicle was located..and then a ride to the carwash area..and then to the garage..and finally back to the office to look it up (Did I mention it was 34o?!). After 10 or so minutes he returned to tell me it was not on their lot per the manager. I was amazed that the manager wouldnt tell me himself or try to explain so I asked to see him. The salesman casually pointed to the managers office and stated "he is in there." I entered the office and was hardly greeted. He remained seated and I was interrupted by 2 phones calls on his personal cellphone. He stated there was no vehicle like that on his lot and he wasnt sure what the deal was, with no explanation. I left with no answers or care that my business was lost. 70 miles round trip. Im not a "review writer" or letter writer but this was unacceptable to me. Their lack of knowledge and lackadaisical attitude will definitely keep me, my family, and friends away from any and all Autonation dealerships.

SLK23

Aug 23, 2013

I bought my car about 4 months ago and I just had to replace two tires because they were completely bald. I told them this and they said nothing they could do on their end. This should have been seen/tires should have been replaced before they sold it to me. The guy was rude and said I can't do anything about it, it's all on you. DONT BUY USED FROM THEM! It is obvious they do not check everything before they sell it. And they are no help at all! I would never recommend them to anyone, terrible dealership!!!!!!!