Used Cars for Sale at Ball Kia in National City, CA

jb03

Apr 27, 2016

I was referred to Ball Kia through the Costco Auto Program. I arrived at my appt. time and the Costco salesperson was ready to help me out with a test drive and finding the car I wanted. True to the Costco program after selecting the vehicle I wanted I was shown the dealer invoice and presented with the price and was given the option to say yes or no, non-negotiable which was nice. Following my decision the credit application, down payment, trade in (this was the only negotiation), and financing processes went pretty smoothly. I did have to wait around 30 or so minutes after completing the financing paperwork for my car to be ready, which I was under the impression would have been completed while I was in financing. Additionally, the KARR alarm that was installed in my vehicle was apparently not activated so I have to return this weekend to get that activated. All told I believe it took about 5 hours from stepping on the lot to driving off the lot.My recommendations for improvement would be to streamline the credit process by entering it directly into the computer instead of taking it down on paper first, completing getting the car ready to drive off the lot simultaneously while the customer is in financing and ensuring the KARR alarm is activated before the customer drives off the lot to avoid having to come back to activate that.

Hector Sanchez Leyva

Mar 22, 2016

We took our Suzuki Forenza to this place trusting that they know what they were doing, the shift stick gear was locking, the backup lamp wasn't working and just that day the check engine light in dashboard had turned on, they told us that just for inspection and diagnostic they would charge $115.00 and we agreed on. We left the unit in the afternoon around 3:00 pm, next day I received " in my cell phone" the call from Jose, the assigned mechanic to check the car, he told me that the check engine light was due to the gas cap was lose, he would charge me the $115.00 for that issue, I told him that was abusive and he told me that he had to run a lot of test to come with that result, an experience mechanic or agent could know that, lose gas cap is the most usual issue for check engines lights comes on, most yet, when cars are owned by women that they haven the same pressure to tie a cap like men. Even thought the lady who received the car the prior day told my girl friend all issues (3 diagnostics) will be covered with the $115.00 Jose told me that to check the other two issues will be $230.00 dollars more, I felt ripped OFF but I had not other choice. That day around 1:30 pm finally Jose called me at "my cell phone" again and told me that there were a switch that controls the back up lights that had to be replace, I told him the the principal problem that we want to fix were the shift gear stick locking itself and he assured me that switch could be the problem, at the end he charged me 496.00 for the whole thing and he was making me a favor of not charging me for the labor of replacing that switch. I say he charged me because he was the one giving me the prices. He started checking the car around 11:00 am, I received the first call around 11:30 am, by two o'clock the car was ready for pick up. that same afternoon we went for it and my girl friend stop at the market for some groceries, and what happened? When she tried to put the gear the shift stick still were doing the same locking thing, by now who ever is reading this nightmare must be tired, so, resuming, we took the car back to them on Tuesday and what happened, after back and forward, they FOUND last friday that the whole shift gear had to be replaced witch will be other 260.00 dollars and they are making the favor of not charging for labor. today, one week later I found a message in my house line answer machine from yesterday, the car was ready for pick up. We asked them to call us to our cells, we asked we work all day long, every time that we were there they wrote in work order our cells numbers, at the end of the day are ending paying 756.00 plus almost two weeks without car for a problems that could be repaired if they were more efficient.

aeroknight

Jan 29, 2016

Considering this dealership was close to my area, I decided to purchase my next vehicle from Ball Mitsubishi. All the personnel there were very helpful and attentive in getting the vehicle of my choice.This would be my fourth vehicle purchased from this dealership. Great job Ball...

hb16

Dec 28, 2015

it was a great experience buying a new car at Kia National City, Miguel pacheco was very helpful and made the process enjoyable and fast, thank you Miguel for your help.

Ed718

Dec 24, 2015

Good experiencing buying a new car. Raul Rivera made the process enjoyable and fun. Thanks to Raul and the Kia team for helping us buy a new car.

Dsantana6

Nov 22, 2015

Good friendly respectable dealer. Raul Rivera thank you! They weren't pushy or rude just offered what they could and left the decision up to me. Good experience, I will return.

Stephanie C.

Nov 16, 2015

We were looking for a Kia Sorento and were recommended that we talk to Rich and his team at Ball Kia. We had the best customer service from Rich, who found the perfect car and helped me with the finance and everything! Also Gerry also was so helpful in the process and was very knowledgable about the car, he explained the features and benefits of the new car. It was really a great experience, we made a great decision buying from Ball. I live in North County..but ail always drive to this dealership, because its soooooooo worth it.professional, fast, and really nice. The BEST car buying experience, ever !

tamanddj

Nov 5, 2015

Went to Ball Kia to purchase a new car for our daughter. We dealt with Erik, he was friendly and worked really hard for the sale. I would go back. We ended up purchasing a 2015 Kia Soul. The process was very smooth and quick.

rosssu67

Oct 27, 2015

This will be my third car purchase from Ball Automotive. My first experience was stellar, thus leading me to return twice again. This time working with Eric in the Kia showroom was a "no hassle" experience. Eric has a great sense of humor, is very patient, and takes time to listen to his customers needs rather than focusing on his sale. My son is still driving my 2007 Eclipse which needed a few small repairs, and taking the car to the service shop proved to be a great experience as well. Ronny, the new guy, knows his stuff. He's also very kind and patient, and takes his time to listen to your concerns. I will most definitely buy from this dealership when I'm due for my next auto replacement.

sport5

Oct 5, 2015

Its another great experience buying my second Mitsubishi car. Hector and his associates are very accomodating and understand all what I want for my next car. Iwent home after spending less than 3 hours in the lot. What a day! Thanks!

wendilatte

Sep 27, 2015

So happy that I went to Ball Kia in Natonal City. Staff were so helpful and knowledgeable. Able to answer all my questions. Oswald is very good, he listens ,not " pushy".I never felt pressured at all. It was a hot day but very much satisfied with the service. I drove my new Kia Soul with a smile on my face.

Yasmin.vzqz

Sep 15, 2015

I went to the shop looking for a specific car, but got another one similar to it and I love it! From the second I got to the dealer to the second I left everybody was so friendly. There was absolutely no pressure. I will definetly recommend this dealer to friends and family!

LisasFrank

Aug 4, 2015

Our experience was no non-sense with Armando. I went into the dealership looking into one car initially, and he totally sold me on another option. I had done my research on the Sorrento but after looking at and driving the Sportage...I was sold! I am so happy with my purchase and the customer service that Armando provided. I will definitley be back at Ball Kia in National City, CA for my next car.

Jimbo

Jul 28, 2015

When I left the house I wasn't planning on buying a car, just wanted to see what KIA had to offer. After looking at many cars, used and new, I settled on a 2015 KIA Optima. They had a new, silver 2014, that was very nice but I wanted a different color that wasn't available on the lot. But Jerry the manager called and found out that there was a 2015 of the color I wanted down at the dock and they went down and got it, prepped it and had it ready for me to take home by the time the paper work was finished. There was no high pressure by anyone and I now have a beautiful burgundy car. Gerry the salesman was very helpful in getting me trained to drive home as there are a lot of electronics to learn about and I'm sure I'll still be learning a long time from now but Gerry told me to come down to the store anytime for any more training I need. A great bunch of people, very patient with me.

hmsjh0131

Jul 25, 2015

We were referred to this dealership by a friend and were not disapointed in anyway we were treated respectfully and professionally and got exactly what we needed in all areas of the purchase, thanks to these gentleman for there help we will definitly recommend them to our friends and family.

OBfishguy

Jul 18, 2015

I have purchased two cars from Hector at Ball Mitsubishi. He is a genuine Car sales man, he will give you a fair expectation for the value of your trade, he will speak well of every other comparable make and model, he will honestly tell you the value behind the Mitsubishi line and back it up with data. Then if you look at the history of Mitsubishi you will find that the engineering is phenomenal, and if sports performance is your game, the evo 2.0 is an insane little engine, look at the specs, then the mod options. However Mitsubishi engineers its products to fit within well defined market niches. If you decide in the end to go with another make, the Ball Automotive group offers Honda, Kia, Acura, and Hector can put together a deal on any of them, also the Used car sales offers top notch vehicles priced to sell. Go meet Hector and take a test drive, then try to beat his deal, you will find that he is the last Car sales person who knows his industry

Victor

Jun 26, 2015

Recently I purchased a 2015 Kia Optima and I have to say that my experience top to bottom was excellent. The staff were all friendly and excited to be there and they took pride in what they do. Considering that it was the first time I purchased a Kia they took time to explain the features of car but also the brand itself. I simply told the salesman Armando what car I was interested in and he quickly took me to see what he had in the lot. The sales manager Mike was also very friendly and was quick to answer any of my questions. We ended the day with James in the finance department and that was also a great experience because that's when the details were really explained and I felt at ease with what I had purchased.

bjt

Jun 23, 2015

Salesman worked very hard to get to a number that I could afford as a payment, all were very helpful and courteous pleasant experience over all.

MITSUBISHI MIRAGE 2015 UN SUENO HECHO REALIDAD

Jun 23, 2015

Estoy MUY Feliz y Muy contento con mi Mitsubishi Mirage 2015 es una Nave! excelente carro gracias a todos fueron muy amables por realizar mi Sueno para mi fue una experiencia unica jamas habia sentido tantas emociones juntas, gracias Hector,Armando,Miguel y todos los que hicieron posible esta realidad en mi vida y muy especialmente a DIOS que los puso en mi camino,muchas gracias Luis Manuel Marino Chacon y familia. San Diego 23 de Junio 2015

Hernandez Angel Goodrich1

Jun 17, 2015

I am very satisfy with my vehicle that I purchase! I thank Kia sales persons for being helpful making me feel comfortable. Thx. Again ball Kia.

Fluet

Apr 21, 2015

The Sales Associate was very respectful of my time and concerns in regards to purchasing/Trade-in of my Kia Soul that I purchased from Ball Kia in 2013. Ball Acura was just as Professional as my first purchase. Mark, my Sales Dude was really good and Honest (quick and Direct without all the Sales crap....Bottom Line. One of the reasons I continue with Ball (besides the Price!) is the Service Department! They're open on Saturday's and is very Convenient for a busy person! Very Reasonable. Thank You Juan! Your Department is the Reason for many Returning Customers!Thank You Ball!

cabel

Apr 18, 2015

Raul was great, very knowledgeable and extremely helpful. Any questions I had were answered and the overall experience was great. Highly recommend Ball Kia in National City.

lizethcatarino

Mar 24, 2015

We just purchased a Kia optima and we love the car! We had a wonderful experience at the dealership they help us with all our concerns and work with us so that we could drive off with the car of our choice!

Laura15

Mar 13, 2015

Just leased a 2015 Optima and love the car. Raul Rivera was so helpful from beginning to the end. I am looking to purchase a used car for my daughter and going to use Raul again if we can find the right deal for her. After the few hours of finalizing the details of the car, I finally went over to financing and Jim was very nice and efficient. That was the quickest part of the entire process. Thanks guys, Laura.

Hector

Jan 17, 2015

Raul was very kind and helpful. We had a great car buying experience from beginning to end. I will be back in a few years for another car.

mrharper72

Dec 6, 2014

Form the very start to finish my experience was professional and courteous. I was never at any point to make a hard decision. The whole team at Ball Kia was on top everything and I was not passed around from dealer to dealer.. I would highly recommend it to any all my friends and family...... Semper Fi

Susan15

Oct 23, 2014

The staff is all very friendly, helpful and patient. I had no idea what kind of car I wanted so they let me take my time and check out as many cars as I wanted. Ball has so many to Brands to choose from they let me look at them all without having to go to other dealers. When I decided which car fit my needs they made it easy to buy without feeling pressured.

hparchejo

Sep 15, 2014

At first we were a bit hesitant to go to the dealership because we were a first time buyer and the uncertain feeling creeps up. Once inside the dealership, we were greeted by Mr Gerry Barba and with his professional approach and friendly manner, our (with my family) hesitations and uncertainties on buying a new car just went away. Gerry then asked us in what particular model we are interested in and then took us outside and showed every car model that they have. After that "tour" we have decided to purchase the KIA RIO LX Sedan. Gerry then explained the advantages/disadvantages of the Rio to other KIA models. He even explained further the functions of each buttons on the car and very patient with our questions. Overall, it was an amazing experience, it was just talking to an old friend that you have not seen in a while. This particular Dealership deserves a 5-star rating and would recommend it to those buying a car for the first time. Did I mentioned that we were not left all alone during our visit? Gerry was with us from the very beginning until we drove our car out of the dealership.

martha.perez0626

Aug 22, 2014

I went into dealler last weekend and on my opinion the cars are very good, the Optima Hybrid I get is amazing!!! the team members there are very friendly and the finance manager are so kind. Jaime are an exceptional sales person. I cannot ask for more. Highly recommended. ANd Armando make a very funny kokes baout himself, jajaja

guayamapr

May 28, 2014

The purchase process and price fill my expectations. Employees been friendly and they completed all documentations in a timely manner. Armando show me the whole function of the car at my entire satisfaction.

jbooker4108

May 2, 2014

I walked in and Gerry Barba greeted me with both a friendly and professional manner.I told him why I was there and the type of vehicle I wanted to see.He took me outside and showed me the exact vehicle that I wanted.Mr. Barba took his time explaining the advantages of the Soul over other vehicles. He also explained the numerous features of this vehicle.He was very nice and made sure that I was well informed during the entire process.Overall, I did not feel pressured or stressed.I felt comfortable and all of the members of the staff were professional.This Dealership is an outstanding one and I would recommend it to anyone.

ConstantinoDimaano

Apr 16, 2014

Our salesman (GERRY) was very friendly from the moment we walk on the lot until we drove with our new car.He showed how to work all the gadgets on the car. The whole process of buying the car was good, from the price to the paper work it was all a breeze. I think I got my new car for a good price. I love my new car. Thank you Gerry for making it easy for me. If you very go to KIA look for GERRY BARBA! His the man!

msavag

Apr 7, 2014

I have been looking for a car for sometime now. I was referred to Ball Auto by a friend at work. I was initially looking for a used car. Alex and Gabe were absolute professionals. We looked at 4 vehicles before I was the owner of a 2014 Mitsubishi Mirage. They definitely made purchasing my car very easy. Would definitely recommend Ball Auto.

Marcog

Mar 21, 2014

Christian and Gerry were extremely helpful. They provided me with excellent customer service as well as great tips to help choose the right car. I was overall satisfied with my car buying experience at Ball Kia.

lmillerpa

Mar 15, 2014

Several things influenced us to buy a new Kia Sportage in 2012, one of the main things being the 100,000-mile warranty (that's seriously almost too good to be true!). Another main thing was the MPG, advertised at average over 30, which there ended up being a problem with this estimation and now there is a reimbursement program (be sure to check if the Kia you're interested in is affected by this 'glitch'). Since buying our Kia, we have had it serviced only at Ball Kia. The service has always been friendly and thorough, giving us the peace of mind to continue having it serviced regularly there. We trusted our Kia dealer with our safety and investment. On a Friday night in March 2014 my car had smoke once under the hood. Concerned for the safety of our two young kids, we drove my husbands car the rest of the weekend and took the car in first thing Monday morning. After the car spent the day at Ball Kia repair, we were told that there had been a coolant leak that had caused the motor to overheat and therefore caused a warped head. We were also informed that this was not covered under the advertised outstanding warranty (so it WAS too good to be true??), and that we now owed almost $5000 to to fix the problem and have our car returned to us. OUCH! Several problems exist with not honoring the warranty. First, we were told the radiator drain plug was "stripped" and could not be tightened, and had probably been leaking for a long time. We have 27,000 miles on this car that we bought brand new, and have never had any work done to the cooling system. An ill-fitting radiator drain plug is not a part that we would have touched or accessed in a normal new car. The failure of the radiator drain plug should be covered under the manufacturers warranty. We have never done any self-repair to the Kia, and we have never taken our Kia to anyone but Ball for servicing. This is a manufacturing defect. Second, we were told an indicator light "should have come on frequently warning us of overheating". There was no light. Not once. I'm the 'safety first' type when it comes to driving around my family, and my husband is a seasoned firefighter who has seen a number of accidents caused by car failures and would never allow me to drive with any warning lights on. In the 2 years Ive had the car, I have only seen a tire light for low pressure, and had taken care of it immediately. The car also never showed other signs of overheating. A full week later, my car is still at Ball Kia, sitting as we decide what to do, how to afford this, and how to communicate the necessity of the 100,000 mile warranty to be honored. We are very disappointed with an explanation of how, this could be something you caused or are responsible for. We are not at fault for ill-fitting, and failing parts that we have never touched, nor had warning light alerts prompt us towards repair. Anyone buying a car knows that safety and cost are two highly contributing factors. While we felt confident that Kia offered these things, we have been let down by their failure to deliver on their promises. We have enjoyed our Kia Sportage. We are greatly discouraged that this mechanical failure has occurred and caused an expensive repair. Weve asked that the 100,000 mile warranty be honored which was the draw for us to choose a Kia over a Chevrolet, or even a BMW. We had hoped this would be a warranty that would help us if it was ever needed due to the many malfunctions that can occur in vehicles. This type of malfunction in a vehicle, to us, is the spirit behind a manufacturer offering a 100,000 mile warranty. Sometimes things go wrong with something someone builds. The problem should not be passed on to the purchaser. The warranty should be honored. We do hope that the advertisement behind this product will be honored.

Nettuno

Jan 17, 2014

Overall I was most satisfied with my experience in purchasing a new Kia. Very pleasant atmosphere and comfortable negotiations in arriving at a price. Initially I felt uncomfortable with the car having an additional dealer-installed alarm already (not cheap). But on balance, I am glad: it is a superb alarm system (and hopefully will in part pay for itself by reducing insurance premium).Would particularly recommend that you seek out (in sales): Armando Rivera and Jaime Ocampo. Business office: Christy Mendoza was so pleasant and efficient; and quite patient.I should also mention the general manager for Kia Sales -- Rich Rineback: he is so congenial and knowledgeable , patient, helpful (well beyond the cal of duty)I have bought many cars in my life: this is by far my most pleasant experience -- feeling so comfortable in what usually is a tense situation.Thank you Rich. I assume that, as general manager, you must be responsible for training people and setting the style.Primo V.

DanielleYee

Sep 16, 2013

I was dissatisfied with the length of time people seemed to be waiting to meet with salespeople, when it was clear that there were salespeople in the offices not doing anything specific. There was no reason it should have taken 10-15 minutes for them to make a simple photocopy I requested, and when I went past the office for a cup of water, the salesperson was just sitting in a chair talking with the guys. I had a lot to of places I was scheduled to visit on Saturday and did not appreciate that my time and the fact that my husband had a horrible headache was not respected. I also observed a different salesperson was meeting with a woman and her mother and seemed to not hear some basic things that were repeated over and over again. That family reported to me they had already been there 3 hours.Overall, I would not go back to your dealership, and I have already purchased a different car that is better suited to my needs.

gmanathome

Sep 4, 2013

I had a great experience at ball kia. all employees were kind and professional and the kia soul I bought is great! they didn't have the color I wanted on the lot but were willing to go get the car from there storage center which was fine with me. I went to ball kia because they are a Costco dealer so I got a good price. I would highly recommend them

AVinSD

Aug 27, 2013

I actually bought a different car brand but found this dealer to be outstanding. Even after I purchased a different brand, this dealer was friendly and professional.

MRWAYNE

Aug 20, 2013

Our salesman was very friendly from the moment we walk on the lot until we drove with our new car.He showed how to work all the gadgets on the car. The whole process of buying the car was good, from the price to the paper work it was all a breeze. We think we got our new car for a good price. We would highly recommend Ball and Sal. We love our new car.

mikica1025

Aug 10, 2013

I stopped into Ball Kia after visiting other area Kia dealers and not getting very good service. I have a lot of new car buying experience (18 purchases in total), and this definitely ranks in my top 3 experiences ever. Raul was fantastic! He did everything in his power to make my experience quick and painless. Even after I decided to leave the first day and come back, I didn't get pressured to "buy right now" or lose the deal. And this almost always is the case at most dealerships. Even after I made the purchase, Raul has been the best salesman and representative of Ball Kia he could possibly be. I had a bit of an issue with the service department which is actually located across the street at the Ball Mitsubishi dealership, and Raul got engaged immediately to rectify the situation. I highly, highly recommend stopping by this dealership and asking for Raul if you are seriously in the market to buy a car. Kia has come a long way since I bought my first one in 2006 and you can't go wrong with the new 2013 and 2014 models for sure. My wife's new 2013 Kia Optima Hybrid EX was a great purchase at a decent price and will give us years of enjoyment instead of worry and regret.Thank you Raul...and thanks Ball Kia for making this a good experience. Mike & Monica Hettinger

shalv

Jul 28, 2013

Both Andy and Hector were very helpful and professional. After looking at Sonata, I felt that the Optima had better features. I fell in love with the one at Ball Kia and was very happy with the deal I got. Costco car buying is a great way to go!

Lquintero

May 27, 2013

Yes, The sales person gerry was very helpful and answered all doubts and questions to insure me of a good decision being made. All staff nice and friendly

Dickies

Apr 17, 2013

I asked for a quote on a specific vehicle. Three times Julie sent me a form email that did not contain any of the information I requested.

momma1

Apr 12, 2013

Would recommend based on prices and willingness to help with financing, not customer service. I got no initial greeting on arrival. When I mentioned on the way to the second lot to look at other options that I wasn't necessarily going to buy until May, Oscar mentioned that it didn't make much sense to be looking at the other used vehicles because they may not be there. Later, when in the office, I almost fell out of broken chair, Oscar made no attempt to find a chair that was not broken.

kimmathis

Mar 21, 2013

very Friendly, good service, was willing to work with me to make the deal happen for bother of us. :) Quick, no pressure, very good experience

turibe

Dec 25, 2012

The Staff at Ball Kia was polite and offered the terms I was looking for in a new car purchase. From test drive to driving away, they were all courteous and professional while keeping a friendly tone.

FMKPG

Dec 10, 2012

When we arrived they were very friendly and attentative for our needs. They were very cordial and inviting, we picked the car we liked and worked with payments. Everything was done in a timely manner. Great place to buy a car. Very appreciative.

Klvalentino

Nov 24, 2012

Julie was really good about following up with me after I contacted Costco. I had already visited Kearny Pearson and established a relationship with a salesperson there, so ended up buying a car from them. But I was certainly satisfied with the experience at Ball.

Pynkfeather

Oct 24, 2012

All sales people on the lot were very informative and personal. They really knew all their information. They made you feel welcome. Left without a purchase the first time, came back later that day and we worked out got a good deal. I will definately tell people to go to Ball Kia Mitsubishi Suzuki. Not pushy sales people, friendly sales people!

artsaborioonline

Sep 19, 2012

My communication between Julie and I was very friendly, accommodating and professional. I would definitely consider returning to the dealership when a new opportunity arise for me to purchase another vehicle. Thank you,Art

cubi

Sep 5, 2012

Great services. May come back to get another vehicle in the years to come. Great services. May come back to get another vehicle in the years to come.

kenfluet

Aug 16, 2012

Exceptional professional Sales Team. They explained everything in regards to buying a new vehicle. Caring and understanding. I definatley recommend a vehicle from Ball Kia.

diazednal

Aug 7, 2012

I think Louie did a great job as a sales representative. However, the sales manager was not too friendly and very short with his comments. I have had experience with other sales managers and the one I dealt with was not someone I was seek to deal with again. He didn't even come back with an offer, he simply said it was too low. Anyhow, I did have an excellent manager at the Kearny Mesa Acura that was willing to work with me and that's where I purchased the vehicle. I do not plan in taking me new car to this facility or will recommend it.

John Gunn

Jun 20, 2012

Very professional dealership, everyone involved was knowledgable and made the car buying experience pleasant. I was very satisfied that the price I paid was fair and a good deal. The service people that showed me the car features and helped set up my phone, etc were great and very helpful. I would definately recommend this dealership.

rickmarkable

May 21, 2012

Overall the experience at Ball Kia was outstanding. They were very friendly and helpful explaining everything I needed answered. This lease was for my son and he was extremely pleased with the service, cleanliness of the car, the willingness for the dealership to travel to get the car he wanted, and explanation of how all the equipment works on the car. He was truly one happy kid. We did not shop from dealership to dealership, so we have no way of telling if we got the rock bottom price, but I do believe it is a very fair price. This car--the Kia Opticma EX will serve my son for quite a few years to come.

Hylton

May 20, 2012

I just bought a new car a kia forte 2012 and I just wanted to expresas how superb your sales represenatives are.Namely Derrick H torres(sales rep) and Jaime Ocampo(supervisor). During my search for a car I have visted Ball Kia over 10 times and each time I would go I always returned home on the trolley. I came so often they new me by name and Derrick patiently answered my questions each time. He knew i was interested so he called my cell regularly asking me to come back. I would returned and he would encourage me to take a test drive and I would insist no for I wanted to shop around and I was adamant about my price.He sat with me and explain everything I possible could ask. he called me on the 18 of may and I returned little did he know i was prepared to purchased a car and when i went he was always happy to assit me knowing he might not win me over for i am a difficult shopper. I appreciate the fact that he was also in the military and he loved selling car i believe thats what really impressed on me to make a purchase from ball kia. when the sale was completed he explained to me everything i needed to know about the car and suggested i feel free to call and ask questions if I had any.I really appreciated that for it felt like kia and i will have a long partnership and the sales wasnt just the end of everything.thank you again Derrick.Mr Jaime Ocampo always worked on giving me an approximate work out of what my original budget i wanted to spend and I am greatful he didnt try to force me to exceed that amount.Ball kia offers the best deals and savings for their customes thanks Mr Ocampo.

Dburton1870

May 6, 2012

Great customer service, knowledgeable, lengthy test drive so I could get a feel for the car, and worked with me on price. They found the exact trim and color I wanted, and I was driving it the next day.

attystephsy

May 2, 2012

They tried very hard to sell the vehicle, but it came down to fuel efficiency for me. Pedro was very knowledgeable. I think Anthony offered a fair opening price for a lease. No hassle. Will consider calling Pedro or Anthony in the future.

72blazer

Apr 23, 2012

Went in to look at the Optima...worked with Eric and he was great. Really helped us out..we ended up leaving that night withoutPurchasing the car because we did not agree on our trade in value...Eric stepped it up and called us back to see what they could do To help us get the car we wanted...we went back in and was very happy at what Eric got us in our trade in and a great deal on our new Optima. Overall experience was great and we'd really like to thank Eric for his professionalism and assistance.

alan004

Apr 17, 2012

I had a really good experience, i wasn't even looking to buy that night but the car won me over, and i got a really good deal, also the sales guy Frank Ortiz was great.

lilmizquinn

Apr 8, 2012

they were curtious, informative and very kind. this was my first car an i am so glad i choose to go to ball kia where they are straight forward honest and kind people who work very hard to find me the car i wanted with all of the paackages i wanted and even in the color i wanted! IT WAS A LONG BUT WONDERFUL EXPERINCE!

elwoodcarol

Mar 25, 2012

IT WAS A VERY PLEASANT EXPERIENCE. YOU DID NOT HAVE THE CAR WE WANTED ON THE LOT, BUT MIKE MADE IT HAPPEN AND MADE THE SALE. WE DROVE OFF WITH THE CAR WE WANTED.

patikozo

Mar 19, 2012

I cannot tell you how great the customer service was by the two men I spoke to. They are truly professinal in their presentation of your dealership, good knowledge, friendly , courteous of my needs and purpose of my visit there at the dealership. I was very pleased with all that they did for me. Both Javier and Bernard were knowledgeable in the product and financial information. They made my inquiry comfortable without pressure. They truly represent the atmostphere that Ball Honda portrays to it's customers. High quality professinal service.

bstout

Mar 9, 2012

I used the Costco program and I was never even asked for my Costco card. I was not shown a sheet that showed a Costco discount instead they told me some formula used on CPO cars. Once the papers were signed I was sent on my way with out being shown how any of the technology on my car worked. I was not given an owners manual or even a tank of GAS! They gave me the car with just enough gas to get home! It was awful. I won't go back. Oh I am a single woman and I guess they felt they didn't have to treat me very well.

lilclos09

Mar 3, 2012

The service here was excellent. Oscar and Jime really made my first new car experience fun. They were also really patient with me and my selection. I got a2012 Kia Rio. Definitely recommend this dealership and these guys.

SBello

Feb 13, 2012

I have rated Ball National City "5" due to their excellent customer service, Felipe and Luis were very friendly and demonstrated their knowledge about the vehicles by answering our questions, they also made us feel they care for the customer not only as possible buyers but as friends.

eoperez

Jan 27, 2012

Selso Mendoza our salesman, was very knowledgeable about our purchased car, very professional and answered all of our questions and showed us all the features of the car, Luis was very accommodating to our needs and wants and worked with us to get the best deal possible, and Jim at finances did his outmost to explained everything possible , even found us a better financing contract that the one a came in with, Oscar was the original person who showed us the car in the original visit, but was off at the second visit but is the one that first helped us to fall in love with the KIA Optima Hybrid. Overall a wonderful experience and I will recommend BALL KIA to my friend and definitely will come back for when a decide to purchase another vehicle. Thank you to everybody!!!!

brandi1111

Dec 20, 2011

I traded in my vehicle for a brand new 2012 Kia Sportage and am very satisfied. Jaime helped me throughout the process and made it comfortable. It was a long process, but I received great customer satisfaction throughout.

nursemom354

Dec 19, 2011

I was referred to the Ball dealership through Costco and was very impressed with the service. I was in the process of making my first new car purchase and was nervous about the process. Jessica helped to make the process easier with her explanations and time. Though I did not end up purchasing the car I originally thought I would, or end up purchasing it through Ball dealership, she was very gracious and understanding.

Lynn and John Barrett

Dec 14, 2011

We are delighted with the professionalism of the Ball Kia staff. It took over a week, after our first visit, for them to locate our car whose color, Dune, apparently is rare, but they persisted and she now sits in front of our house. From our arrival to departure we were treated like family! We felt that our price and trade-in were fair and are extremely pleased. Even our keys were special: in addition to our remotes, one of which they located after an extensive search, we were given three regular "backup" keys, which arrived while were being given our walk-around by Felipe. Our only regret is that we can only purchase one car!

skatesfx

Dec 8, 2011

Excellent service from beginning to end. All the employees I worked with did their best to get me the deal that I wanted and made it happen!

RosieLenah

Nov 12, 2011

I LOVED my experience with Ball Auto Kia, the salesman I worked with was very friendly and understanding. The Manager Rich Reinebach was also very kind and understanding of what we were looking for and worked hard to make sure we got it. Jeff Spitz was THE GREATEST!! He was so informative and thorough with making sure we understood every option that was available to us!! He also made sure that we got the ABSOLUTE BEST deal possible which my husband and I really appreciated. The service provided was so wonderful, my husband and I were STILL talking about Jeff Spitz when we got home. WE LOVE OUR NEW KIA OPTIMA!! Words can't express our gratitude. I had almost vowed never to come back to this dealership because of an experience with a DIFFERENT Manager that was there however; Felipe, Rich and Jeff completely transformed my experience with Kia. Because of them I will be recommending this dealership to ALL of my friends and Family!! Thank You!

mpedgar2003

Nov 1, 2011

Rich and Oscar were extremely helpful in helping me find the right car for my daughter. We leased a Kia Optima and found the whole buying experience much easier than any other purchase I've made in the past at other dealerships. This is one top notch dealership. Thanks again Mark

ashikajoseph

Oct 25, 2011

We bought 2012 KIA Sportage.Excellent service provided.Manager negotiated with our budget price. What i liked was, Jaime did a through overlook of the car, went through the features and made sure everything was working.Also gave a brief tutorial on using UVO system.

Katherine Bruce

Oct 4, 2011

We were met by Oscar. He was absolutely great. Worked so hard to meet our budget. Knew the car inside and out helped with everything. He was thoughtful, careful, helpful. Had charm and humor. He could not have been better. 200% wonderful. Simon was also very helpful and tried everything to keep us in our monetary limit. We ended up with the perfect car and could not be happier. Thanks guys!!! :)

memadcow7

Oct 2, 2011

I had an excellent experience at Ball Kia. The service was great and they worked with me on finding the right car for me. They also met my price/budget and provided me with several options. I went there not expecting to purchase that day and just wanted to see what they had. But after discussing my situation and taking a test drive, I was offered a deal I couldn't refuse. The car I purchased was missing an item (the organizer tray inside the trunk), but they ordered me a new one and I'll hopefully get it soon. Eric & Luis made my first car buying experience a pleasant one.

dpuskaric

Sep 19, 2011

While the car basically sold itself, the dealership employees treated us very well. They listened to our concerns and explained everything very carefully. When it was determined the exact model and color were not available at this dealership, they made numerous phone alls and spent considerable time locating possible cars for a dealer trade. They finally found one in Anaheim. Gustavo drove to Anahiem on Monday and brought me my fabulous new Optima.The finance person, Joe, also explained everything thoroughly and helped us get an excellent interest rate. This is my second purchase from a Ball dealership. I highly recommend them, but especially Kia.

thaliapatricio

Sep 14, 2011

I had emailed to get a quote on a new Kia Sportage. We decided to test drive and if we liked to purchase. Frank said if he was not available to ask for Jennifer. When my husband called both were out but there would be someone to help us and the car was still available. We arrived at the Kia dealer and the first red Sportage they showed us was not the car with the quote but they would find it for us. We could test drive this one. After 2 tries at trying to get the car started the salesperson gave up and went to look for another Red Sportage which was on the Honda Lot. We took that out for a quick test drive. The car was ok and had plenty of room. When we got back the salesperson kept saying this is not the car from your quote we can't find it but we will. So we waited and I was getting very irritated at this point. What poor service all around. Then the salesperson said he would check on the price we could get this sportage but he would have to see his manager. OK now we have to play the stupid manager game. He came back with a quote of $22995 which we had a internet price on a similar vehicle for $21,695. Now I know I asked for a $24,400 red Sportage but he said there was no way the would sell a $24,400 car for $21,695. He said the internet departments only job was to get customers in not to quote them. Excuse me didn't it say get a quote right online? Well we just walked away. Went to Nissan, purchase a cute little Juke and drove away in our $24,000 car. The bottom line here is we were willing to go to $22,00 but did not want to play the game. You lost a customer and you lost any of our future business. It is really true what they say about a happy person really doesn't share with that many people but someone that is unhappy shares with many. So no I won't be buying a car from Ball Automotive Group and I sure won't be recommending them to anyone.

jrmay28

Aug 19, 2011

Dealer ship was friendly and worked with me on the price of my new automobile. I also was given a tour of the finer points of my vehicle and of course was given an opportunity to test drive the automobile I was interested and eventually bought. Also they did try to find the car I wanted in the color I wanted which that effort was greatly appreciated.

chuck h

Aug 16, 2011

The attention to my buying a vehicle was excellent. Eric did a great job as a new employee to Ball Kia and was exceptionally helpful. The GM listened to my points and did his best to meet my needs. The business manager covered all the points in detail of the sale and other related items. Great job by all.

jknight406

Aug 15, 2011

The people that I dealt with at the dealership were both friendly and knowledgeable. They were able to answer any questions that I had and did everything they could to make the process of buying a car easy and enjoyable.

cnhs72

Aug 2, 2011

Very good in communicating with my needs. Kept me abreast of what's happening and did constant follow up. I would highly recommend her to friends and family.

del.mar17

Jul 2, 2011

Referred to your dealership by COSTCO and was expecting costco prearranged pricing for the car I was looking for. Test drive went fine, Jose was very helpful in the process. We sat down while Bernard was attempting to locate the car we were looking for. When I asked what the costco price was for the car I was interested in, he told me that the costco pricing for the CRV had been "cancelled" due to high demand and low inventory brought on by the Japan tsunami. If I had known their was no costco pricing, I would never have driven across town to your dealership when there is one practically in my backyard here in Chula Vista. Great Bait and Switch tactic. When I called Costco why they sent me to a dealership whose prearranged pricing had been "cancelled", they were just as confused because they were not aware of the "cancellation". I think Ball Honda was just trying to squeeze a little bit more profit. Well good luck because you will not see me in your dealership again (plus I will tell as many friends and neighbors about your scam).

Sonria

Jun 2, 2011

Dealership helps you in any way they can to get you financed on a good rate, highly recommend this dealership. Service center is superb. And definitely good tradein value for your car. I went in and got a good and fair price for my trade in... You'll be in and out pretty quick looking for your special car.

reborn8

Apr 27, 2011

I was in the market for a new car and this dealer had the car I was looking for. The layout of the website is very easy and that is one of the biggest things that attracted me to this dealer. The overall experience was very good as well. They contacted me the quickest out of all the other dealers I called and had a very professional and "can do" attitude that is very key in sales. There was some lack of communication between the members at Ball Mitsubishi but it was easily cleared up. I really like the way I was treated and look forward to keeping a long time relationship with this dealer.

courtmansfield

Apr 25, 2011

I am very pleased with the service I received at Ball Automotive Group KIA. Luis and Rich did everything they could do to make my experience a wonderful one. There was no haggling and I felt that I was working with honest people. I would highly recommend Ball to my friends and family. Thank you Luis and Rich and Ball!

ltlopez

Apr 20, 2011

Staff were very willing to work around our budget to give us a quality vehicle at a price we can afford, and will be very safe for our 16-year-old daughter to drive. Finance staff also worked with me to get affordable extended warranty.Will definitely recommend to others.

shelekelley

Apr 18, 2011

I was refered to Ball Kia through the Costco Fleet Buying Program. I knew what car and options I wanted. Carlos and his staff were very helpful. I wanted a Kia Forte 5 dr with a manual transmission. He had a black one but I wanted red. After finding out how Kia works special orders I decided to get the black one. Carlos worked a deal for me because I had waited for the spacial order then later found out Kia has no special order program in place. Now all the Ball Kia sales staff know you can't special order a Forte 5dr. Carlos and the sales staff at Ball Kia went the extra mile to keep me informed and turn what could have been a bad experience into a good one.

3romes

Apr 7, 2011

Went in to purchase a 2011 Sorento SX and was told I would get a call back the following day about financing options and my trade in. Never got that call or email after a week so I decided to go to a different dealer where I was treated right away and fully taken care of. Once again Mile of Cars lives up to their reputation.