Used Cars for Sale at Bay Ridge Subaru in Brooklyn, NY

Jepster

Mar 24, 2016

I'd had a good experience at Bay Ridge Subaru shopping for a used car for my daughter. It was an easy decision to go with the same salesman, David Rodney, when the time came to retire the old Forester. His manner and lack of hard sell contributes to a sense of trust, not normally associated with car sales. The choice of certified used cars was perfect for us...models, price range, mileage. David guided us easily through the process. A few days later I drive our near perfect car off the lot.

IF/Bklyn

Mar 11, 2016

Bay Ridge Subaru has my vote. Would not consider any other Car or Dealer.Integrity is the word for this dealership. Consistently efficient and Cordial.

Bklynsu

Mar 1, 2016

I have been dealing with the people at Bay Ridge Subaru for years, I would not take my beloved Subaru Outback to anyone else for service. They diagnose problems and fix them with skill and in a timely manner. They are always polite and will explain any issues.

LF

Feb 12, 2016

Just got my third Subaru from Patricia at Bay Ridge Subaru. If you want honesty, experience, and a great sense of humor, go get your next car from Patricia. So many car salespeople waste your time trying to sell to you without ever really telling you the truth about your options, but Patricia is straightforward and clear. Can't do better than this.

cscho

Feb 12, 2016

I had an excellent experience with Bay Ridge Subaru and saleswoman Patricia Froncillo. I visited her once when I was still shopping for cars and she gave me a full rundown of options straight from the catalog that she gave me. I really did my homework on a number of different brands, and I had a lot of salespeople act evasively about the package options. Patricia took me straight to the options page and pointed out the differences, and the prices. She took me on a test drive. She basically said, we've got the best price and best customer service, go see what else is out there, and I'll be here if/when you are ready to buy a Subaru. After talking to her I tried other dealers and told them the package I wanted, and they always tried to steer me toward ones I did not want. I also found they often did not even deal with me seriously because I knew exactly what I wanted. Car buying is a weird business.So I went back to Bay Ridge Subaru after exploring all my options (including New Jersey and Westchester). I knew what I wanted to pay, and that is what they offered, and better yet, that is what I paid. Patricia laid out every fee, and stuck to the interest rate. The car took a while to get (2.5 months), but it was 2 weeks earlier than Patricia said it would be.What I learned about buying a car is know what you want, research the price and options, and then find a salesperson who has roots in the community and takes his/her reputation seriously.

gittyRN

Feb 11, 2016

Felt "cared for" the minute i met Peter Marconi.Professional , responsive throughout the experience.Went out of his way to meet the needs of my schedule to expedite getting the car.Great job!He should be used to mentor new employees..

Satisfied Forester Customer

Jan 31, 2016

Having done my research - and having been terrible disappointed by an experience at another Subaru dealer - I contacted Bay Ridge Subaru by email. By the time, I visited the dealership a few days later, everything was in place for us to complete a transaction. I picked up the car yesterday, and it concluded an exemplary experience. I recommend Michael Chiusano and the Bay Ridge Subaru team without reservation.

LarryE

Jan 18, 2016

Joseph Teti was our salesperson and he was really knowledgeable, friendly and helped us to understand what model of the Forester was best for us. We also met with Mike Chiusano, General Sales Manager who also took time to discuss our purchase/lease. Even the owner, Tom took time to speak with us. We were never rushed even though we are consumers who have a lot of questions. We met a number of repeat customers while there. We did visit several other Subaru dealers and Bay Ridge accommodated our needs and was willing to negotiate. All the people there made us feel at home. EXCELLENT DEALER!

MaureenCMcV

Dec 22, 2015

Since this was the first service call for my leased Subaru it was very nice to see how friendly and competent the members of the service department are. It puts your mind at ease knowing that you are being taken care of. They did not try to pressure me into services that I did not need today. The service was excellent I cannot say enough about the people who work there.

MightyV

Dec 21, 2015

David Rodney and the Subaru staff at Cropsey Avenue are FIRST RATE! David was extremely knowledgeable, professional, and patient. He was not "in your face", as I have experienced at other dealerships. He was quick to answer my questions via email and made the whole process a seamless and flawless transition from old car to brand new Impreza!

xlporkchop

Dec 8, 2015

Patricia answered every question we had and addressed every concern about the car. The entire experience was very smooth and we would definitely buy from Patricia again.

floyd

Dec 1, 2015

Kevin and Karen were great. My outback gas cap door would not open. They fixed it immediately and then told me there was no charge.

ROCKAWAYJOHN

Nov 9, 2015

PETER MARCONI MADE THE RETURN OF MY HONDA AND THE PICK UP OF MY SUBARU AN EASY AND CAREFREE EXPERIENCE. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP TO MY FRIENDS.

Brooklyn Guy

Nov 4, 2015

I had a very courteous sales person. The car was delivered as promised. No haggle. I was given choices of the features and not pressured to select any one.

JamesSI0925

Oct 14, 2015

I felt so comfortable and relaxed when I was dealing with the Sales team. They made me feel comfortable to get my Subaru there and informed me everything inside and out of my new car. I will be returning when my lease is up and also bring it there when I need everything that is done and needed for my car.

Leo

Oct 3, 2015

Horrible experience, I "scheduled a test drive" through their website only to get there the next morning and have the car still be inside. When I asked the salesmen who was appointed to me, Peter Marconi, if we could test drive the car he refused and wanted to speak price first stating "I'm not going to move all these cars if you're going to offer something low". Who in their right mind would offer money on a car they haven't even driven? I spoke to Peter about another car I was considering, same make, same year, different specs, certified and better price. He responded with "maybe you should go by that car then". Thank you Mr. Marconi for the great advice because that's exactly what I did that very day at another friendly, non-pushy, and professional dealership. Funny how a week later this dealership is still calling/e-mailing asking for my business. Even if I hadn't boughten a new car yet I would not return to a place as unprofessional as this.

Ann C

Sep 12, 2015

I am a savvy, discerning consumer who pays attention to detail and is hard to please. My 2000 Toyota Avalon XLS was totaled one night and I found myself test driving a Honda Accord XL the following day. It was acceptable. I moved on to Bay Ridge Subaru, where I met with Patricia Froncillo. (Friends had recommended I speak with her)I drove my friend's Impreza to the showroom. The Impreza ride was much like the Accord. After speaking with Patricia, she thought I should test drive a Forester Subaru as it had a similar ride to the Toyota I had driven for 15+ years. Even though it is a 4 cylinder, it has lots of power and a smooth ,silky ride, not to mention a sound system that blew me away! The 2016 Forester sold itself to me! Patricia facilitated a perfect match! Patricia is one amazing salesperson! Not only does she know her stuff, she is detail oriented and passionate about selling quality cars. Patricia has a most engaging personality and a sense of humor that is beyond entertaining! I almost lost sight that I was sitting in a car showroom!I usually think( for a long time) and obsess about large purchases. Well, this experience was a first for me! We discussed the price and terms of the lease and I made a decision to lease the Forester that day. I LOVE MY SUBARU and Patricia. I will be back at the end of the lease to move into another exceptional car. I highly recommend working with Patricia. I have not yet had any experience with the service department, but the staff seems pleasant and helpful in general as I observed them dealing with customers.

D Lee

Sep 3, 2015

Corey was great to deal with- friendly, knowledgeable and courteous.Made a potentially stressful experience into a great experience. Much appreciated!Highly recommended! Thanks Corey!

Laurence LeWinn

Sep 3, 2015

I have tried to make this dealership work for me and sadly, it seems it will not. They insist you bring your car into the dealership during the week, which for me means taking the day off of work for regular maintenance. I'm also not impressed with their ability to think. For example, when I called and scheduled to have my recalled seat swapped out, not they calling me to tell me that the part was in, they had me come in at 7 AND THE TECHNICIANS WHO INSTALL THE SEAT AREN'T IN UNTIL 8!Everyone here seems reasonably nice but give me a break, my time is important and I need some better options. Sounds like I will be traveling to Staten Island or, gasp, New Jersey. ..

virginia

Sep 1, 2015

After the experience I had with my last Subaru, I felt I needed to deal with someone knowledgeable, courteous and experienced with the new car I was planning to purchase. I visiting several dealerships from New Jersey to Long Island, I returned to Bay Ridge Subaru, from the first time I walked in to the time I drove out with my new car I felt confident Bay Ridge would be there if ever I had a question, issue or need service. I decided to finance, it was more like talking to a fiend than a legal adviser. Sure enough, last week i had a few questions; I drove in, received immediate answers to my questions.

Ronnie

Sep 1, 2015

I've been either leasing or buying cars (both domestic and foreign) every 3 yrs for over 30 yrs. Many of these purchases have been time consuming and a BIG hassle. About 6 yrs ago I found Bay Ridge Subaru. This is now my 3rd Forester from Bay Ridge. I keep coming back to Bay Ridge Subaru due to Patricia Froncillo. She makes the lease process easy and stress free with no pressure. It's apparent that she loves her job and believes in the product she sells. She is an outstanding sales person and a credit to the Subaru corporation. The Service Department is outstanding and also hassle free thanks to Steve Cravotta. Anyone looking to buy or lease a car should definitely make Bay Ridge Subaru their first stop.

Jcostello7

Sep 1, 2015

The service was efficient and all items Were explained to me.all items Covered under the warranty wereCorrected.i would recommend thisService dept to any customer.

Ron Schweiger

Aug 31, 2015

My wife and I purchased a 2013 Subaru Forester at this dealer in 2013. We regularly have the car serviced there. The service department is courteous, friendly, and explains everything that is to be done for the servicing. This is our third Subaru (1986, 2002, 2013).

T Ames

Aug 31, 2015

Great customer service. Very polite, quick and easy service.

Raraujo

Aug 29, 2015

I loved everyone at Bay ridge Subaru. Everyone went out of their way to make my Subaru leasing experience amazing, specially Patricia. I would highly recommend Bayridge Subaru.

ltcamp

Aug 23, 2015

I reached out to Patricia via email to set up an appointment letting her know I was a first-time car buyer in need of some hand-holding. Patricia took me under her wing and made buying the car an easy, seamless experience. She quickly got a sense of what make/model was most appealing to me and didn't waste my time pushing newer cars. She even let me call the insurance company from her desk to set my policy up the day I picked up the car! Patricia has been in the game for a long time, and it shows. She's a great, hilarious, warm woman whom I hope to work with again in the future.

Bruce Bassman

Aug 20, 2015

Long wait but not unusual for service requested. Unexpected expenses carefully explained in advance. Courteous personnel. I am a 10+ year customer.

D Koch

Aug 19, 2015

Brought my Subaru Cross Trek to Bay Ridge Subaru for a 15,000 mile service. Everything went well . It was easy and quick to drop off and the service was timely completed as promised. Kevin the Service advisor was very pleasant to work with. The service was well done. All good.

allwinn

Aug 18, 2015

Bayridge Subaru service is awesome!! the guys in the front desk are all very friendly and nice and I would recommend this dealership to anyone. I had survey sent to me but I don't find it so Nicole called to tell me about this dealer rater so here I am.

Solo

Aug 18, 2015

Came in without an appointment to have a tire blowout fixed. Marc was extremely courteous and answered all of my questions despite the fact service was extremely busy. I was given an estimate of when my car would be ready and the car was ready a couple of minutes early.

Tim Cole

Aug 18, 2015

I have brought my 2006 Forrester to Bay Ridge Subaru for all the recommended service since moving to Brooklyn from New Jersey with my brand new Subaru. Through 3 or 4 Service Managers, the level of service at Bay Ridge has perfect, extremely expert and accommodating. I would never take my car anywhere else.

amaniolu

Aug 17, 2015

Corey is great and our experience with the entire team was amazing. We bought a used, relatively affordable car, and they treated us like we're buying a Maybach. Our experience was one of utter professionalism and respect. They are very transparent and worked within all of our specific parameters. Above all, they are very transparent and communicative. This is our first purchase, so naturally were a little nervous and uncertain and they assured us at every point. This is a top notice dealership, and one we highly recommend.

violette fargo

Aug 16, 2015

excellent service everyone very professional and caring

ChrisIsles

Aug 15, 2015

Kevin always has a smile for you and he is very helpful and patient. Especially when I come in with dumb problems, like my gas cap wasn't tightened so the check engine light came on! Oops! He didn't treat me like a child but reset the computer in 2 minutes and I was outta there! Thanx Kevin!

Vladimir Malukoff

Aug 13, 2015

Took my Subaru in for 15,000 check up. Everything went fine.

Grahame Conibear

Aug 10, 2015

I'm happy to provide a review of my experience with Bay Ridge Subaru - I've been a customer there for the last 6+ years - with my two Imprezas (WRX and now STi)I have always been very happy with the quality of the service provided by Bay Ridge Subaru.The staff are very well organized and professional - and very friendly also. I have never had to wait for any undue period of time and have always been pleased with the work that has been done on my cars.They have very good attention to detail and have spotted things that could easily be missed until more serious.It's nice to be able to report good service - and the team there deserve some recognition.

Lorraine

Aug 3, 2015

I've been a Subaru owner for over 10 years and the service I receive at this dealership is exceptional.

Violetta123

Aug 2, 2015

Everything was unexspecably fast and freindly. I have got good prise for lease Subary Impressa. For my age / 71 year old/ it was very important to receive patient attitude to show me how everything works in this new car again and again. Thanks to everybody and mr. Piter Marconi

Mattwybraniec21

Aug 2, 2015

Very friendly and great service, really care about the customers. Joseph took his time explaining every feature in the car, one of the best sales associates I've ever been around

deaconfrost666

Jul 31, 2015

I was very impressed with the service they make sure that everything was good with the car before I left the shop. I will recommend anyone that have a Subaru that location due to the excellent service from the team

Stephen McNally

Jul 26, 2015

While the servicing took a little longer than expected, the facilities were comfortable and I was constantly kept informed as to the progress of the work.

Janice E Battle

Jul 26, 2015

Workers were professional, knowledgeable & curtious.

Ghypheng

Jul 25, 2015

For five years, I have been "giggled at" because not only do I love my Subaru and my Bay Ridge Dealership, but when I brag about my car ... people say I should do a commercial to share my thoughts with the world!From "Salesman" Peter...to Service and Parts representative "Kevin" to Nicky at the "Front Desk", only one word describes my Subaru Experience: Excellence!

John Generale

Jul 24, 2015

My wife and I bought a Subaru Impreza from this dealer. Our sales person was Patricia Froncillo. The sales experience was really terrific. There was no fuss, no bother. She was such a pleasure to work with and she was so helpful throughout the experience. I recommend this dealer and this sales person very highly.

Trini77

Jul 22, 2015

The service was great and quick can't believe it will recommend anybody that has a Subaru to go there they are great with customers

William S.

Jul 21, 2015

Terrific customer service!! Very professional and friendly staff!!

Peter Ferraiuolo

Jul 19, 2015

Overall dealership is Great The Salesperson Pat is always helpful and knowledgeable Service people are great especially the new fropnt desk person (name I forgot) always smart and helpful

BHSubaru

Jul 17, 2015

A front end wobble was easily fixed - just post winter impacted dirt on the rims!Spares and parts are genuine and labor should be the best.I wish dealership was closer to where I live

John Blumenreiter

Jul 16, 2015

I have been using bay ridge subaru ever since owning my 2014 foresters.it's so nice to see everyone at the service desk so happy and smiling.they could not be nicer.very friendly and they do excellent work.I do most of my own mechanical work myself.but as I get older(72) it's nice to know the people there are available.I salute them...John Blumenreiter

John T

Jul 15, 2015

It was a good experience. Sales person in particular was outstanding!

George Wahlert

Jul 11, 2015

Once again Subaru came through! Besides the usual NYS inspection, they did a great job with a 30, 000 mile tune-up, so we have plenty more Subaru miles to go! The front desk staff (all staff) are very nice, the waiting room is comfortable, and all of this was done in a small amount of time. I thank you for the service and when I drove away to my home, I could feel that once again Subaru did a great, no, make that a grand job!

BoundForIndiana

Jul 8, 2015

I had a very positive experience at Bay Ridge Subaru. After living in NYC for 30 years, I was buying my first car in order to move to the Midwest. I met with Patricia and test drove a Forester and an Impreza and, while I liked both cars (both highly recommended by Consumer Reports) I decided on the Forester because of the interior room and great visibility out the back. Patricia was friendly, candid and helpful throughout the process and Craig clearly explained the financing arrangements and got it approved quickly. I liked the small, neighborhood feel of the dealership and the lack of high pressure selling.

JDsteelers

Jul 6, 2015

bay ridge Subaru always reaches my standards when I go there. would definitely recommend to others.

Bruce dirham

Jun 26, 2015

Very good. Open early and process was lightening fast

Eulyn

Jun 23, 2015

The service department fixed my car in less than 30 minutes.

Bill Gross

Jun 21, 2015

Thanks to Mark Dottavio for courteous, friendly, prompt and professional service.

bill189

Jun 19, 2015

Service manager was super and work was done promptly. My car was returned to clean. I would recommend this dealer to all of my friends.

gitbox

Jun 19, 2015

Peter gave me a clear demonstration of all the models on the floor and assisted me in any way I needed.He introduced me to theother staff, who were all pleasant.

audrey

Jun 10, 2015

I got the service that I needed. I was about taught how to prevent the problem in the future. The staff was very friendly. great job

chuck333

Jun 9, 2015

Prompt, professional,courteous service. Always a pleasure taking my car to this dealership, as I feel that it will be handled properly and at a fair price.

DMiranda

Jun 2, 2015

Buying made easy!!! There was no pressure in buying this SUV. Love the car. Would recommend Subaru and dealer to anyone buying a car.

Guy Devyatkin

May 27, 2015

The staff members were friendly, professional and efficient. My car was tuned up and cleaned, ready for the road.Thank you.

Joseph Lozito

May 20, 2015

Bought car here and had a very good experience. Everyone was very helpful and walked us through the details. We had never purchased a Subaru before and had many questions which were answered to our satisfaction. So I came back for service and was pleased.

Melvin

May 20, 2015

Very good service. I was out from an oil change for my car in a short period of time. Thanks again Bay Ridge Subaru.

John Wasley

May 19, 2015

- great welcome at reception- early completion of car work- easy cashier experienceThank you

Wayne R.

May 16, 2015

Best car buying experience I have ever had.I went into Bay Ridge Subaru dealership on 1/19/15. The sales rep, Corey Middleton was extremely knowledgeable, answering all my questions(of which i had many). I asked for a test drive of the 2015 Outback and Forrester. I immediately knew after the test drive that the Outback was for me. Corey explained that with all the options i wanted with the car(especially Eyesight) that it would be a 3-4 month wait. I received the call from Corey the first week in May that my car was in and a week later I picked it up. On that day he took time(over 1 hour) to explain all the features of the car to me, and I drove out feeling great.The Outback rides like a DREAM! The financial adviser Craig also was knowledgeable and answered all my questions. I would definitely recommend Bay Ridge Subaru as the place to purchase a car and don't forget to ask for Corey! Great Dealership, friendly, non-rushed atmosphere, and extremely knowledgeable STAFF!!!!

maskoner

May 11, 2015

They took care of me for the moment I walked in the door. They ordered me the car I wanted not just try to sale me what they had in stock. Add bonus the car came a month early.

Nelson

May 9, 2015

The whole purchasing experience was excellent, so I give them five stars.

Rufino Cheng

May 9, 2015

I lease a 2015 Subaru Outback Limited I love it. Great Salesman, great dealership I would recommend this dealership to anyone who's buying or leasing.

outback15

May 8, 2015

I was very happy with the level of service provided by Cornelius Middleton at Bay Ridge Subaru. He took excellent care of this whole experience! I will definitely recommend to my friends.

Subaru owner

May 8, 2015

This was my third car from this dealership. They make the process easy and painless. I appreciate that they value their repeat customers and their no nonsense approach and efficiency.

Forster

Apr 20, 2015

Services is good, great car 2014 Forster and save gas. The location and services hour are convenience to meet with needs. But not happy on the 1st services "Oil change" why need to pay in full price? Other dealers are free or discount on the 1st services "Oil Change"?

Veronika

Apr 4, 2015

Very satisfied with my purchase experience in Brooklyn, New York dealership .

Cyclones 69

Apr 1, 2015

I brought in my 2013 Subaru Forester for its regular servicing. I also requested new windshield wipers due to their streaking. I expected to pay for them. When the car was ready, the service representative said that the wipers were still under the warranty and there would be no charge for them. This is the kind of service that I have had at Bay Ridge Subaru for about ten years.

Michael Clerkin

Mar 23, 2015

I purchased my new car here. The sales rep was professional and accommodating. She was knowledgeable and my wife and I felt confident buying the care. It was a pleasure having my new Subaru serviced at the Bay Ridge dealership. I was acknowledged immediately, and my wait time was minimal. The service representative addressed my request, and explained the results of his findings. I was completely satisfied.

Steve

Mar 20, 2015

The service was quick and efficient and Marc was pleasant, communicative, and extremely helpful.

George Altomare

Mar 19, 2015

Friendly and timely car service and repair. Advisement re: repair explained with good understanding.

Philip Gallagher

Mar 18, 2015

My visit was for recall WQQ52 -- the visit took about 50 minutes. Not bad at all.

Marvin Schneider

Mar 17, 2015

Great service. Very professional -- Steve is a pro.

Dan

Mar 17, 2015

First off, Joe Teti was fantastic. He was attentive and patient, thoughtful and helpful. We will definitely recommend him again . Additionally, the car was a fair price, was in great condition, and while there were a couple of mechanical issues with it when we first came in, all were swiftly and carefully addressed.

Paul J. Kelly

Mar 14, 2015

I have been more than satisfied with all my visits to your service area.

Maria

Mar 4, 2015

I have been a Subaru owner since the inception of the forester.. My expectations have been met for many Subaru cars I owned. We purchased our latest Subaru, 2015 Outback and we love the car and its features. However, our expectations were to get the gas mileage advertised and to date we have not reached the published mileage.

ronni fuchs

Feb 26, 2015

The service department brought my car in before 7:30am and I expected to be there for at least an hour, which I was. No problem with that. They have my car info on system cause I bought my car there which I had a great experience. People are nice, courteous and give you the cost of the work to be done .

Brenda Egan

Feb 19, 2015

Very friendly, helpful people. I am very confident in taking my car there

David Victor

Feb 19, 2015

Last week I received excellent service from Bay Ridge Subaru, especially from Advisor Steve Cravotta, who thoroughly explained needed repairs (while pointing out the problems fromunder the lift), and made sure all repairs were completed on time as promised. Mr. Cravottaalso dealt directly with my extended warrantee company, and saw to it that most of the repairs (including engine work) were covered at no cost to me. They diagnosed and resolved problems that other mechanics were unable to take care of, and the car has never driven better.That's why I can recommend Bay Ridge Subaru Service without reservation.

Steven Melluso

Feb 15, 2015

Car salesman was pressure free yet Knowable ,patient and friendly.

M.C

Feb 14, 2015

This dealership is making improvements on their customer service.

MJH

Feb 11, 2015

I dropped in for a replacement key for my '05 Outback, and from service writer right through to the fellow who brought my car around at the end I was treated to courteous and positive exchanges along with prompt, efficient and reasonably priced work. All in all a very pleasant experience.

D Family

Feb 6, 2015

Patricia is the best person to buy a car from. She is knowledgeable and personable! I just bought my 3rd Subsru from her and am still driving a three cars. The service mgrs t accommodating and professional.

Lori

Feb 6, 2015

Service was quick and easy. Staff was very nice. Overall was a very pleasant experience.

MarinaQ

Feb 1, 2015

I bought my first car (at age 52!) from BayRidge Subaru. Subaru is a terrific car, so I am sure I would have been satisfied had I bought it elsewhere but everyone I dealt with here made the process less scary. I have been servicing my car at BayRidge Subaru since I bought it there, and although it is out of my way I find the trek worth it. My car feels smoother and gets much better mileage after a visit. The waiting room has several comfy chairs as well as tables to sit at, along with a TV, WiFi, a water cooler, and hot drinks. After service is performed they always inform me well as to what was done and why. If they find something unexpected while they are working on your car they will let you know so they can amend their original estimated charge with your approval. All around top notch.

Frederik Stefani

Jan 30, 2015

The process with appointment has resolve long waiting time. I like it.

John Blumenreiter

Jan 23, 2015

Came back from a trip.on way home realized I hit 22000 miles time for oil change. Pulled up to bay ridge subaru service. No appointment but they said bring it in.i opted to go with their 22500 mile service. Glad I did.car runs great. Did a nice job.i recommend there service.

GR

Dec 22, 2014

Was my third visit to a Subaru dealership. The other two are not who I would have given my business to. Bay Ridge was a shoe in from the moment I contacted and met them. I dealt with Pete Marconi and associates. The process lacked stress, persuasiveness and was entirely relaxing. It was a positive purchasing experience, not to forget to mention the rocket ship of a car that I now posses.

Rover

Dec 18, 2014

I've been coming here for years, and the reason I keep coming back is because of the good job they do. If you have a Subaru and want to take care of itthis is the place to go.

George Wahlert

Dec 13, 2014

The staff is very friendly and knowledgeable about Subaru cars. The place is clean and my timing was very good. Thanks very much to a great Subaru facility - it's nice to know it is so close and a place to go when you (or your car!) need assistance.

Melvin

Nov 29, 2014

Excellent service at Bay Ridge Subaru.Thank you Joe Teti for for helping me with my new 2015 Outback. What a sweet car.

Cornelius Kelleher

Nov 26, 2014

Overall MY vehicle purchase experience was excellent.

Connie

Nov 22, 2014

People are courteous and professional. Waiting lounge is nice and comfy.

Boricua212

Nov 13, 2014

Ask for Joseph Teti. He is the best salesman in the whole dealership. If you Don't use him as your salesman you are going to regret it. I have purchased a lot of new cars and he is the best salesman I have ever dealt with.

Donna Kenna

Nov 12, 2014

My husband and I had just lost our car due to fire and went to Bay Ridge Subaru to shop for a pre certified Outback. We found everyone at the dealer very helpful. Our salesman Mr, Joseph Teti was great..He was knowledgeable, answered all of our questions and made us feel like family. We had previously own a SUV from a different manufacture. After driving our new Subaru we fell in lovewith it. Our finance officer Craig Miller was also very helpful and knowledgeable. I would recommend Bay Ridge Subaru located at 1819 Cropsey Brooklyn New York to everyone

RS

Oct 3, 2014

Purchased my car 2013 legacy in December 2012, headlights have been out 3 times, fog lights twice. The first time I came to get them fixed, they told me I went somewhere else to get my fog lights. I NEVER went anywhere else but here. They did not fix the fog light, nor did they call to tell me they ordered one because they probably never did. My headlight was out again 4 months later. I caled up and told them to make sure there was a foglight bulb for my car, the lady on the phone said yes I will make sure they know that. As I'm here they tell me they need to order a foglight bulb for me, AGAIN. So i haven't had a working foglight for 8+ months. HORRIBLE customer service, my family and I complretly regret purchasing my car here. It's a shame because I love my legacy, but as for this dealership, biggest mistake of my life.

Ronald Schweiger

Sep 16, 2014

Easy to make an appointment to come in for servicing.

Guy

Sep 8, 2014

I feel confident that my Subaru is being given the care it needs to be safe and reliable and last for many years. Preventive maintenance makes sense, especially when you expect to drive into remote areas.

Sandra Kincaid

Aug 27, 2014

Working with Bay Ridge Subaru to buy a new car was a totally enjoyable experience. The sales rep was low key, knowledgeable and professional. No pressure at all. I look forward to working with the dealership in the future for service and maintenance. I am glad I found them.

KH

Aug 3, 2014

Excellent and prompt service -- everyone in the service department is pleasant and eager to help accommodate your needs and schedule. We have bought two cars here, and will continue to buy from them.

Walter and Cathy

Jul 31, 2014

Had purchases a new 2001 Forester from Bay Ridge Subaru (which I still own and drive) and came back to the same sales women from fourteen years ago and we purchased another Forester. She made the process very simple. Thanks Patricia....

D.F.

Jul 30, 2014

Professional service

Richard Bank

Jul 24, 2014

Always super service: professional, courteous, attentive, friendly, and timely.

suezq1013

Jul 21, 2014

As a first time Subaru buyer, I had question about different models. Peter helped me narrow my selection down and I chose the Forester. Very pleasant experience. I went in on a Wednesday and bought the car Friday and picked it up Saturday. I am looking forward to many happy years as a subaru owner. So far so good!

Jeff Potent

Jul 11, 2014

This was my first service on my new Forester that I bought from Bayridge Subaru. I expected long stressful lines of idling Subarus. I way pleasantly surprised.Thank you.

timeless3703

Jul 3, 2014

Was looking for a forester and a friend told me about Bay Ridge Subaru and that that's where he bought his car. Told me to see Peter Marconi which i did. Was taken care of found the car that i wanted and test drove it was taken care of when asking questions financing and leaving the place. Got there late because of traffic and they were very courteous. This is the place to buy wheels .

Bruce Keegstra

Jun 17, 2014

We had a great experience at Bay Ridge Subaru! It was the best experience we have ever had at a car dealership. Joe Teti was amazing. We felt he took all of our questions seriously. He really "sold" the car with his enthusiasm for its features and performance. We would highly recommend him to anyone shopping for a Subaru. You will get all the information you need and never feel rushed or pushed. You will not be disappointed. We are now the happy owners of a brand new Subaru Forester!

Guy

Jun 9, 2014

Subaru has knowledgeable and friendly people. I feel my car receives the treatment it needs for longevity, safety and performance. It also helps to carry out preventative maintenance, to reduce the chances of breaking down on some lonely mountain road!

melismike

May 23, 2014

Peter sold a Subaru Impreza to our daughter.We were impressed with his knowledge and professionalism that we went back to Subaru instead of leasing the Honda CRV. Our overall experience thus far for both vehicles has been great.

RachelCohen19

May 19, 2014

This was our first experience with a car dealership and we could not have asked for a better experience. We worked with Patricai from start to finish and she was wonderful. She patiently went through our options and helped us come to the conclusion that it made more sense for us to lease than to buy and then she walked us through every step of the process with patience, knowledge and good humor. It's been about a week and she has already checked in to see how things are and in fact, things are great. We felt well informed and well taken care of and it was a totally positive experience.

Pierre

May 13, 2014

Subaru's kind of sell themselves, but Cornelius was well spoken and didn't pressure us at all; we're very happy with our new car!

D G Pucciarelli

May 9, 2014

Truly excellent experience from start to finish. Great Product - Great Price - Great Service - Special Thanks to salesman Peter Marconi.

228011229

May 7, 2014

Everyone was very pleasant and eager to help. Cory was great and answered all my questions. Your financial officer Carl was very helpful. I look forward to working with your service department when my care needs attention

Howard

Apr 25, 2014

Efficient and courteous. I was told what the work would entail and how long it would take. Completed on time.

MGrant

Apr 20, 2014

The staff are always pleasant and helpful.

srzbznz

Apr 15, 2014

Working with not just Cory but everyone else in the sales department is an easy and stress-free experience. Everyone is knowledgeable, patient and upfront with you and unlike many other dealers, will try to do their best to get you a fair price! Even if you do not walk out of the dealership with a car, you will still walk out with a smile!It was my first purchase of a new vehicle(BRZ) and everyone was very supportive and helpful overall - very friendly environment!

tigeraki

Apr 3, 2014

Joe is always prompt to answer my question, knowledgeable about service and car. I will shop another subaru as long as a car is competitive in the market.

Richard B.

Mar 17, 2014

Always a pleasant experience, notwithstanding the costs incurred. One knows his car is in good hands; when leaving, my car always feels great.

proud suby owner

Mar 7, 2014

steve and david are the best...... see patti for your best price ... she always comes through

DL

Mar 2, 2014

I bought a Subaru XV from Bay Ridge Subaru in February. Patricia (the sales person) made the whole experience painless.. She was informative and very helpful. I highly recommend to buy from Bay Ridge Subaru if you are looking for a Subaru. Thank you.

V. Clarke

Feb 20, 2014

Process was simple and everything was explained. I have nothing negative to say about my experience.

Andy Shaw

Feb 18, 2014

My wife and I have been wating a Subaru for years now. After visiting multiple dealerships in NYC it was obvious to us that Joe from Bay Ridge Subaru was our guy. Although we had pretty good experiences with all the shops, Joe from Bay Ridge was the most friendly, informative and most importantly, was able to get us the best price. We are very satisfied with our new 2014 Forester and with Joe at Bay Ridge Subaru.

Andy

Feb 15, 2014

Needed upgrade to my GPS system,I came in at 7:30 AM and was out soon after Very Fast

Kfzw28

Jan 15, 2014

Courteous and knowledgeable sale representative. Sales rep allow me ample time to decide on what features I prefer on the Subaru Legacy and then sat down to discuss the pricing. The Legacy is my first Subaru. Chose Legacy for the AWD.

Bob of Bay Ridge

Jan 9, 2014

I have no problems with the service. What I object to is the very costly interval service {7500 mile service ] which runs from $150 to over $300 for 15K and so on--practically all other dealers provide free service or greatly reduced thru coupons. Knowing how expensive these service requirements are will certainly influence any further dealings with this comany. Considering that you don't really replace anything in service interval--I'm a bit perplexed as to Why??? Does a brand new car really need a fuel cleaning service???? I think you get my message. Very good car and hope it will be as good as my Sienna, toyota which was destroyed by a driver over 80 years old in a parking lot

DannyL

Dec 11, 2013

I made an request online for a new Forester and was directed to Joseph T. I visited the dealership The next day. Joe was excellent. The price was as quote, no up-selling. There was no pressure to buy. I ordered the car and was delivered as promised. I had a great experience and will Recommend to buy a vehicle from here.

Mike

Dec 4, 2013

This was the first annual inspection on my year old 2013 Forrester. I had a scheduled appointment that was completed in a timely manner. The staff was efficient and professional. I was pleased.

Loddo

Dec 4, 2013

I was Not happy with the responsiveness of sales person, had to make several calls before someone got back to me on more than one occasion

gooddayson

Oct 28, 2013

Patricia is a friendly and honest person, explain everything you need to know and price are straightforward, will definitely come back for my next Subaru.

rbuenafe

Oct 23, 2013

I always have a possitive experience everytime I bring in my car for service. Jonas in the service department has always been professional and an all around great person to deal with. Bay Ridge Subaru is one of the best place I've ever dealt with as far as my car in concerned. I will continue going there for all the service and repair that I may need in the future as long as I own my Subaru Outback .

sinead12353

Oct 17, 2013

I bought a car here previously, a new Forrester), & was very happy with the dealership for the ambience, service of the car & the staff - from management right on through to sales, service & so on. Have to say it was a no brainer that I'd return to Bay Ridge Subaru when I decided to get a new car - & believe me - I am not disappointed! Joe Teti was a great salesperson - patient, informative & certainly put me at ease. The staff in most dealerships are fairly nice, but I felt 'at home' at this dealership. Was happy with Mark Hanson with financing & options - he was very clear & easy to understand. I have recommended this dealership in the past & certainly will do so in the future.

LOVEMYIMPREZA

Sep 28, 2013

I'm sorry I didn't get the names of the people I dealt with because they were all great. All were courteous, friendly and efficient. I went in for an oil change and state inspection and I was out in about an hour. At my last dealer (not a Subaru dealer) it would have taken about 6 hours. Amazing! Go Bay Ridge Subaru!Definitely a satisfied customer.

TCesare

Sep 16, 2013

Very professional and quick. Salesperson knew his product andf was very professional. He called around to get us the car we wanted. It was a very seamless sale with no blips.

Anatoliy

Sep 15, 2013

The service is just excellent beyond all my expectations.

Mike

Sep 1, 2013

I was completely satisfied with service. The guys were timely and efficient. Great service for car maintenance.

Eric D

Aug 17, 2013

Peter Marconi did an excellent job of explaining all of the details of my purchase as well as answer any of the questions I had. Overall the experience was very good and working with Peter and everyone else at the dealership has been a pleasure.

zorybugg

Aug 5, 2013

I've been a loyal customer of Bay Ridge Subaru for over 10 years and they never disappoint. Even after moving to Queens, I still drive into Brooklyn to bring my car here. I brought my 2013 Subaru Outback to get it's scheduled service on Friday 8/2/13. The service took about an hour and a half but the wi-fi, free coffee, free newspapers and television made the time fly. Bay Ridge Subaru is trustworthy, friendly and efficient.

Lindad319

Aug 2, 2013

Patricia is a great sales person! She always has my dads best interest! She goes above and beyond! It's a pleasure doing business with her! She is a great salesperson to have on your team Subaru!

WRX Fan

Aug 1, 2013

This is the fourth Subaru that I have leased with this dealship, with Peter Marconi as my salesman every time. Peter makes the whole process seamless and worked with me (on all four leases) to keep the cost in my price range. He takes care of every detail and all I had to do was drive my old car in and drive the new one out. He programmed my GPS and set up the Bluetooth and I was in out in less than an hour. All four times, I have leased a Imprezza WRX and the car is awesome! As far as maintenance on my cars, the Service Department is wonderful. There have been many instances when I would bring the car into service without an appointment with what seemed to be a problem. When the trouble was just a slight adjustment, I would not be charged at all. They are courteous, accommodating and the mechanics are top notch. Can't be happier with my car, the dealership and service department and will keep coming back year after year.

asterios

Jul 17, 2013

So far I've found Bay Ridge Subaru's service department to be pretty surly and unhelpful. I used them for a pair of simple recalls (I mean extremely simple, one was "check glue on the sunroof") and they acted like I was putting them out - even though I had an appointment they ended up keeping the car for an entire work day, for what couldn't have been more than 15 minutes of labor.This week I needed an appointment to address some warning lights, and was told that the next available slot was ten days away! Happily, I found Koeppel Subaru in Long Island City who could take me much sooner, turned around the car quickly, and were nice about it.

mbosco

Jul 9, 2013

I have been going to this dealer since 2006 and they have always provided me with excellent service. The service advisors have always tried to accommodate me to the best of their ability and it is very much appreciated.

LeeThirdForrester

Jul 4, 2013

Terrific response to my needs. Professional, knowledgeable and courteous attention from everyone from the valet Parker to the receptionist to the sales staff. Especially impressive was Peter Marconi who guided me through the purchase process and had all paperwork prepared and organized on pickup day so we were in and out with our car in 10 minutes. This is my third car bought from BR Subaru and they keep getting better and better. I highly recommend them.

John and Maria G.

Jul 2, 2013

Me and my husband just bought a new car from this dealership, and were very satisfied with a level of help that we received from Joseph T. , who was very professional and knowledgable and very helpful to my husband who has a minor disability. He took his time to explain to us all the questions that we had and was never pushy, all in all man with a high level of dedication and knowledge. We want to thank all at Subaru dealership for being great team, and making us feel welcomed and treated us with respect. We would strongly recommend this dealership.

andreay

Jun 30, 2013

We had a great experience working with our sales rep Peter. Peter was friendly, well informed, and did not try to pressure us into items we were not interested in. He took the time to thoroughly explain each aspect of the purchase to us, and made sure we were comfortable with the features of the car we purchased. The car was everything we could have wanted. We would definitely recommend our sale rep and this dealership. We absolutely love our Subaru Forester!

RobinBass

Jun 26, 2013

When I brought my car in for its first tune up, I didn't have the bluetooth set up correctly. One of the employees stayed with me for quite awhile until it was set up and I understood how to use it. Other employees are always polite and helpful as well. All my experiences there have been positive.

faithmountainhome

Jun 25, 2013

We leased a Subaru with Patricia at Bay Ridge Subaru back in March-- this letter is certainly long overdue but we just wanted everyone to know how impressed we were with the customer relations aspect of our relationship. Patricia could not do enough for us. Specifically, she was diligent in keeping us informed of the progress, and ALWAYS returned our telephone calls. Patricia was funny, courteous, respectful, and VERY - VERY understanding (we were worried that we might not get the new Subaru in time as Patricia promised-- at the time our current leased Honda had to be returned around the same time the new Subaru would be delivered). However, Patricia made it happen, and as promised, it was on time and she even took our old Honda and had it returned to the dealer. The day we went to pick it up, she spent over an hour going over every feature in our new car including setting up both our Bluetooth. If we didn't have to return to work she would have spent more time with us, she would not let us leave until she was certain we were satisfied and even followed up with phone calls weeks and months later, to make sure we were still satisfied. Patricia is rare as they come and a true professional. I will always refer others to her and will definitely be back ourselves-- can't imagine doing business with anyone else. T & M

Satisfied customer

Jun 22, 2013

What a great car buying experience. I made an inquiry and was told at my own convenience make an appointment and he will sit with us. There was no further contact made until weeks later. This was certainly a no pressure easy buying experience. Definitely total opposite of common car buying tales. Very professional and knowledgeable. I will buy my next car again from these nice car sellers.

brockmo1

Jun 18, 2013

I bought a New Subaru Outback at the dealership on Cropsey Ave. Brooklyn because the service department is so great. I feel like family there.

An C

Jun 16, 2013

Easy and quick to make an appointment online. The people there were very friendly and professional. Service was fast. Best of all no one badgered me to buy anything or have something "extra" done.

levp

Jun 16, 2013

I bought my 2007 Forester at Bay Ridge, performed all maintenance and minor repair here as well, and never had any problems. Even see people from New Jersey, the Bronx and the like coming for service.

mysubaru2

Jun 13, 2013

The salesman Peter Marconi was informed, knowledgeable, and helpful. The car I wanted was on the lot and available. I was very satisfied with the dealership experience and would recommend Bay Ridge Subaru.

Mr. and Mrs. Kriegel

Jun 11, 2013

The salesperson was outstanding. He was very caring, patient and very helpful. We are very satisfied with our new car!

chihung3139

Apr 1, 2013

I wanted to test drive the new Forester xt on a Saturday afternoon at 3:30PM, so I called the dealer on Friday to schedule a test for Saturday after, the sales told me to call like 2 hours before to confirm if the car is not sold, I said ok. I called Saturday at 12PM and got to voicemail and left a message to call me back if I can test drive the car. Waited till 1pm, no call back, so I called the main number and explained the situation, and the other sales told me the sales I was working with is with a client and he will forward the call to his voicemail. Bay Ridge Subaru just don't get back to their customer. Go some place else. If they don't care about the customer ever before they own a Subaru, I don't see how good of the customer service after getting the car.!!!

SeanSica

Feb 25, 2013

I just wrapped up a deal on a new vehicle purchase with Bay Ridge Subaru. The process was very fair and honest. I test drove the vehicle, spoke with several dealers in the area and communicated with them on offers I had received. I ultimately went with them because they dealt with me the same way I dealt with them - Fairly and honestly. We set up the deal via e-mail and when I came in to finalize, everything was exactly as we negotiated, with no surprises and excellent service. Rusty, my sales professional could not have been better and was extremely responsive and professional. If you are interested in a Subaru, you would be well served to talk to these guys, even if you are working with other dealers.I see some negative reviews here which I cannot understand. I admit, I am even surprised how smooth everything went with these guys and was prepared for some kind of "Issues" to come up. There were none and I would not hesitate to recommend them to anyone looking to buy a Subaru.

MRoytlender

Feb 22, 2013

Horrible service department, would never use this dealership again for anything. A complete disgrace to the Subaru of America, they should not be a qualified dealership and are just taking up space

dssquare85

Aug 30, 2012

I initially went for a first oil change and was in and out in about two hours which is perfectly acceptable to me considering they do not take appointments for maintenance. I received two letters in the mail from Subaru about recalls a couple months later; one was for the moonroof and the second was for the windshield wiper motor. Made the appointment for a few few weeks later as that was when I had off on a Saturday and I know the dealer isn't in the best location.We had the freak snow storm in October 2011 and my wipers quit working. I called the dealer and they said sorry we close at so and so time; make it if you can. I somehow drove home from Staten Island to Brooklyn (where I lived at the time) and a usual 20 minute drive took me two hours.I go to the dealer on Monday morning bright and early and I tell the initial person who is doing the inspection of my car what was wrong and he laughed at me. They have me wait 45 minutes before calling me from the waiting room. I speak to the advisor (Jacob Chako) and next thing I know they accuse me of breaking the wipers. I explained their was a recall and showed them the letter; they didn't seem to care. I asked to speak to the supervisor (Steve Cravotta) and show him the letter and he goes we'll fix it for you this one time since you got the car from this dealer. I agreed but demanded a loaner vehicle as my car would have to sit there over night until the part(s) arrived on the next day.Livid, aggravated, and frustrated for the way I was spoken to, I called Subaru Corporate when I got home and lodged a complaint against the dealership. Corporate told me there was an open recall and it should have been fixed regardless where I got the car.I go back Monday evening to pick up my car and barely say two words to the dealership and my car wasn't even washed. A week later I get my "courtesy call" from some girl and I explain what happened. She is in disbelief and says a manager will contact me by the end of the day. Steve Cravotta calls me saying I should have explained how I how upset I was. I told him it was inexcusable and I filed a complaint with Corporate. I could tell he was upset from the tone in his voice and kept reiterating that I shouldn't have called Corporate. I told him too little too late. We hung up and I have never returned to the dealership. If you want to get a Subaru serviced, take it to Staten Island Subaru. They were excellent, didn't give the hard sell for the "dealer maintenance plan" and my car was washed free of charge when it was returned to me after 2.5 hours.This is my third Subaru and I was very disappointed in this specific dealer and unfortunately, it has left a sour taste in my mouth in regards to the company.

limkas

Sep 27, 2011

I have brought my Suzuki here for service on several occasions, and I could say a few things about that, but I won't. Most recently I brought my car in for an oil change, an inspection and a fix for a slow leak in one of the tires. Upon returning the car to me, the service manager assured me that they took the tire in question apart, tested it for a leak and found nothing. They resealed it and sent me on my way with a clean bill of health, and didn't charge me for the tire. I found this suspicious since I've been filling the tire every two weeks all summer, but what do I know, I'm a girl. The next morning I got on the LIE and the tire pressure indicator came on. Thinking that I could make it to my destination to check the tire pressure (why wouldn't I, I only had a slow leak, maybe they didn't fill the tire with enough air), that ended up not being the case, and I pulled off the highway. Fortunately there was a gas station with a garage right on the corner. The tire was completely flat, and when the mechanic looked at it, he flat out said those guys are idiots. He tested the valve, which was clearly the source of the leak. Said mechanic replaced the valve and sent me on my way with an air tight (although somewhat damaged) tire. He charged me $15.When I called the dealership and told them what happened, they said bring it in, we'll fix the valve and replace the tire. When I suggested they pay for the repairs since the damage was obviously caused by their service, the service manager said, no way, he had "done me a favor" by looking at the tire to begin with.Since when is putting a customers life in danger a "favor?" Needless to say, I am never going back to Bay Ridge Subaru. Those guys can keep their favors. However, I will be filing a claim against them in small claims court.

billbob1

Jun 24, 2011

Bad experience all around. We live close by so this was the obvious first choice to visit for a Subaru. Had comparative pricing on a new Outback - they did not want to hear anything - they were very independent and aloof (two different sales people on two different occasions, both there for longer than they cared to remember) as apparently there are not too many Subarus coming in these days. The attitude was anything but friendly.After we eventually leased our car from Hudson Subaru in NJ (which was a very positive experience by the way) the car began to smoke after about a week. I drove in to Bay Ridge Subaru at 8:15 am on 6/23/11 after taking my girls to school and asked if they could look at it.I was told by the Service Dept manager (not a disgruntled lower level employee as you could sometimes understand if not tolerate) that maybe I should call Hudson Subaru instead - he saw the new "Hudson" plates (didn't have my NY plates yet)and wanted to know why I didn't buy the car from Bay Ridge rather than help me with my problem.When pressed, he said he would take it but could not tell me when he would be able to even look at it - probably not even that day (PS - I was there 20 min and saw only one car arrive after me.)This manager should be fired yesterday, besides being an unprofessional #%*&, he is running a Subaru dealer - it would have taken all of 20 min to at least see if the problem was serious or a 5 minute fix (which it was in the end.) I had to have the car flatbedded to Hudson Subaru who got me in right away and the car was fixed in 1/2 an hour.The Bay Ridge Service Dept manager was argumentative and nasty, could obviously care less about my problem or my impression of my brand new Subaru.This is the fourth Subaru in my life and I love them but the dealer experience... well lets just say is not nearly as much fun as driving the car.Bay Ridge Subaru gets double zeros from me on both the sales side and the service side - stay away!!!

mersop

Sep 18, 2009

Jonas Luima in the service department was verbally abusive and was rude after being advised of a mistake he made. I asked him to remove a sticker from the exterior of my brand new car (2 weeks old), and he mistakenly removed anothter sticker else that was irreplaceable. After notifying him of this error he became very densive and began to yell at me and called me stupid. I asked to immediately speak to his manager, Steve, and he put the phone down, not realizing I was not on hold I heard him say "get this stupid b*tch off the phone". He then transferred me to my salesman who had nothing to do with this. I did speak to his manager after calling back several times and he offered an apology and said he would speak to Jonas Luima. The manager did not seem to be taken back or surprised by the way Jonas Luima was speaking to me but he did say this is the first time this has happened. I was treated in the same inexcusable manner by Jonas Luima on 3 seperate occasionas. His lack of customer service is unmatched and should not hold such a position at his place of work. Being verbally abused by the service department is unacceptable. A simple apology for Jonas Luima would have sufficed. He should not have raised his voice and used profane words. I will never again visit this service department, but I do feel that approriate action needs to be taken so that Jonas Louima learns how to deal with customers. He does a great disservice to the entire dealership as well as the Subaru name.

cyn thia

Jul 20, 2009

Worst experience with a maintenance service. The owner Steve Cravotta lied to me and told me during 4 hours that my car would be ready in less than one hour. He became extremely rude when I asked him why my car was not ready after 5 hours waiting.I will not recommend this place to anyone and will never give them anymore business.

nathanjien

Jun 11, 2009

The sales man is dishonest. He tried to add some hidden charges into the contract. I was glad that I discovered the errors and didn't sign the paper. As my bad experience with the salesman in the dealership, you should avoid going there unless you want to be cheated.

m. weiss

Aug 26, 2006

I brought my '98 Legacy GT there over this past winter with $112,000 miles on the clock. I reasoned that a genuine Suby dealer would do a good job on a new clutch (I still had the original in it) and a small oil leak. Wrong, wrong, wrong! From an original estimate of $1,770.00 plus tax, the bill balooned up to over $3,000.00. Jacob Chacko, the service advisor and Steve Cravotta, the manager were always polite and returned my phone calls, but the mechanics are clueless. It took them over a week to find a clutch that "mated" with my car, finally getting an "after market" clutch. The oil leak turned out to be a bad power steering pump. When I brought the car back after three days with the same leak on my garage floor, they insisted that all the expensive work on the seals and rings was justified. I wound up writing a letter to Subaru of North America and to their credit, they sent me a check for $850.00. Stay far, far away from this place! I wouldn't trust them to fix my broiler oven .

nykevins

Apr 4, 2006

Do NOT purchase a vehicle from these people. Their customer service is just HORRIBLE HORRIBLE HORRIBLE....1)They harassed me to purchase an extended warranty...2)When I bought the car, the inside had all kinds of crud in the console (crumbs, dirt, etc..)3)I brought the car to the service center 2 weeks after purchasing it to deal with a cold start problem.. I was told "We are really busy, you should take it somewhere else"4)I brought it back 2 months later at 7am for the same problem and a check engine light.. I was told "We will get back to you by 3pm and may need to keep it overnight... Here I am the next day, 10:30am, I call, they say they haven't even looked at it and will TRY to get to it today.5)I was also told that I should really get the "Tune-Up" because I am close to 60,000 miles. I had the damn thing for 2,500 miles, 2 months.. This should have been done b4 I bought the damn thing... It costs $480.00...Just awful awful awfull....