Used Cars for Sale at Bayside Toyota in Prince Frederick, MD

Satisfied Camry Buyer

Oct 21, 2016

Very friendly and fair service. People were "genuine". Saw a car online, setup a next appointment, went in test drove the car and was out in 2 hours. Salesperson followed up several times after purchase. Great service all around. I would recommend this dealership for future purchases.

jewellsts

Oct 12, 2016

Steve Johnson was superior and went over and beyond to assist me with the purchase of my car for my 16 year old daughter. Bayside met all of my needs and expectations! Will definitely recommend him to all of my family and friends!

KenA

Oct 9, 2016

I got a good trade-in value and dealership meet the true car price for the vehicle I wanted. Steve Johnson went out of his way to expedite our experience. This was the best car buying experience I have had ( this will be my 10th new car purchase).

ToyotaRav4 driver

Oct 3, 2016

I am very happy with the 2016 RAV4 I recently purchased. It is a reliable, comfortable and fun vehicle to drive. Hank Robinson was very professional, helpful and made me feel relaxed with his honesty and low pressure sales technique. I would recommend Bayside, Hank Robinson as a salesman and the team that prepped my vehicle and assisted me when I arrived to pick up my new purchase. Thank you.

Klutzrob

Oct 3, 2016

Had a good experience with buying my Camry, even though that particular day they were short staffed and very busy. The manager was apologetic and the salesperson, Lisa, did a great job. When the finance manager was able to get to us, he was extremely quick and efficient. I subsequently brought my vehicle in for service and again for a car Wash, and the service staff is amazing. Attentive and very efficient! Would recommend this dealership to anyone I know!

BigNutz

Oct 1, 2016

Al, Chris, Hank and Mike were great! We went to them with VERY specific requirements for the vehicle we wanted, 2016-2017 Tacoma, V-6, Cruise, Air (easy stuff), not white, blue, or black, Access Cab, and manual transmission (harder stuff). They did express the difficulties in finding something so specific (I totally get the desire to sell a vehicle on the lot!), but did not continue trying to pressure us once they understood they were non-negotiable on these.Within 2 days they had found what we wanted and it driven down from a dealership in Pennsylvania. We picked it up 1 hour after it arrived and it looked in NO way like it had just been driven 150 miles! I don't remember the finance guy's name, it was literally his first day in that position, and his first transaction! So that said it took a few minutes longer than it probably normally would have, but he was a great dude and fun to talk to, so who cares.I'm not sure how the commissions are structured, but we were essentially taken care of 4 different guys with the same level of customer care as if each were our primary salesmen!Went back to get the EZPass transponder forgot in our trade-in a few days later and were treated like rockstars! Plus got just enough follow up calls making sure everything was good to go the following week. Great group of folks, will definitely be using them for our needs in the future!!

Mike

Sep 27, 2016

My wife and I were looking for a car tyou my college son. Hank provided excellent input and advice on the available selection and was patient as we went through the selecti9on process. No pressure!!

jjka1956

Sep 24, 2016

hank was very professional, knowledgeable, and friendly. made for start of a painless experience. he remembered both of us from the day before. thoroughly satisfying from start to finish

Kayla 78

Sep 22, 2016

Sean Mason helped us learn the technology of our car which we didn't know. Very experience.knew what he was talking about.Thank youCarole O

Don Hill

Sep 18, 2016

This was our first new vehicle purchase in 13 years. Our salesman, Randy Flowers was very knowledgable of the vehicle and he was very personable. Made the experience more enjoyable. Everyone we have dealt with in the sales and service departments have been extremely helpful.

Tillermantom

Sep 17, 2016

Randy Flowers is top notch, I would recommend anyone I know to go visit him to buy their new ride. He has a great personality and he is ready to get the deal done.

80's Magnum PI

Sep 13, 2016

Becca was the sales associate that assisted me in looking at a specific vehicle. She was honest about her experience, very engaged and eager to learn. Her transparency and pleasant demeanor were very comforting and rare. She immediately had my trust, which again is rare in this arena. I did however locate another vehicle of interest at another location, but I would absolutely recommend her business based upon her professional and honest approach with clients. Bill in So MD

Pcoz

Sep 13, 2016

Great crew of people at Bayside. Very personable and attentive. Recommended to a friend who bought a Tundra too. Can't beat the 3 year dealership coverage !

Brandon123

Sep 12, 2016

Went into bayside wanting to look at a new Scion. Hewston was the first to help me. He was a pleasure to work with, very easy going person and made the experience enjoyable and not a headache like it is at most dealerships. Not to mention he's funny and gave us a good laugh. Bayside got me a great deal and wouldn't hesitate to go visit them in the future for my next car!

jake mill 123

Aug 23, 2016

Randy Flowers was a delight to work with. He went out of his way to make the purchase of our Rav 4 go smoothly. Randy, also, tried to correct issues with our Toyota Tundra purchase.(Which we never received a review or survey about).

Abagley1

Aug 12, 2016

Had the best service experience with Mr. Steve Johnson! Thank you so much for helping me get my first car, and providing me with everything i needed!

summer

Aug 8, 2016

Everyone was very helpful and friendly. My first car buying experience was very stress free. Corey was a great help and answered any questions I had. Great dealership owned and operations by outstanding people!

carguy Z/28

Jul 26, 2016

Steve. Jim, Jeff and Corey provided me with customer service that is not often seen in todays hectic world. I have nothing but positive words to describe my experience at Bayside Auto Group. I have purchased many cars from many dealerships over the last 30 years and this was the easiest transaction to date, Thanks again to the staff at Bayside Auto Group. Rob Arciero

jofarm

Jul 25, 2016

I bought a used 2013 Toyota Prius. It had a small crack in the front bumper and small dent on the side. The Salesman- Steve Johnson took ownership of the damaged items and made sure they were both completed. I have bought many used cars and I was thoroughly pleased with the salesman- Steve Johnson. He is truly a professional and would return to work with him again.

Steele1581

Jul 16, 2016

The dealership and every person we dealt with was professional and courteous. The sales staff was too notch and the building was very clean and customer oriented.

jake mill 123

Jul 16, 2016

I bought a 2016 Tundra SR5 . Its was missing parts .Why put it on the lot if its not ready ?. 2 weeks have gone by and i have to be the one to push the issue. Also Dealer owes me a bed liner know record if that. I payed CASH for the truck and not to happy about the service i,m getting. The only one how is going out if his way is Randy Flowers. I should be enjoying my new Tundra not running back and forth to the dealer.

den41

Jul 15, 2016

Great salesman, great staff, great managers, and their financial staff was also great. I would recommend this dealership to everyone. They were able to get my financing to where I wanted it.

Jill Gray

Jul 13, 2016

Hands down the best car dealership! If you are looking for a new or used car this is the best dealership! It is full of amazing people with their customers best interest at heart. Everyone we talked to or even just passed in the lobby had a smile on their face and was so willing to help in anyway they could. I won't ever buy a car from anywhere else!

susanj46

Jul 11, 2016

Our family has bought 6 cars at Bayside Toyota from Joe Lyon. Though knowing Joe almost all my life, unless I did not receive exceptional service from the dealership, I would not continue to come to Bayside. We have bought Toyota and Chevy both from Joe and every time have an awesome experience and are treated with professionalism from every team member involved during the purchase and afterwards as well!!!! If I hear of anyone with interest in a new or used vehicle, I always point them in the direction of Bayside and Joe Lyon!

Beth Caradine

Jul 3, 2016

We knew we wanted another Toyota--already have a 2005 RAV 4 and 2015 Prius C--but couldn't afford a new RAV 4 at this time. Steven Johnson warmly greeted us immediately, asked us what we were looking for, what our budget was, and what we already knew about the model. There were several pre-owned RAV 4's on the lot to compare. Within a few minutes, we were test-driving a car. He was patient with us while we compared and contrasted the cars before making up our minds. There was no pressure to purchase a car that day. Steven was able to offer us a deal we could afford, while the manager found us the best financing available. We enjoyed talking with Steven while waiting for the financing offers and car detailing. Buying our beautiful car for a fair price was a positive experience; and I would recommend Bayside and their staff to anyone shopping for a used car.

Jo Deann Bowen

Jun 28, 2016

The salesperson and manager were easy to work with and eager to please. We were not rushed or pushed to make a deal. Pleasant and courteous employees.

Tom

Jun 26, 2016

They had a good selection of clean used cars that are fairly priced. The inventory seems to change more frequently than other dealers which is a testament to the way they operate, offering nice cars at decent prices.The buying experience was smooth and easy.

raykay90

Jun 22, 2016

We recently purchased a used Ford Focus from Bayside. We were in need of a specific type of vehicle to be flat-towable, and Bayside was one of the few dealers that had one in stock. It turned out to be well worth the drive to check it out; Steve Johnson (salesman) met us at the door, located the car, and led us through the process of evaluating and purchasing. He was exceptionally professional, friendly, and helpful throughout, and Bayside goes the extra mile to insure that their used vehicles are in top shape. We will definitely think of Bayside first the next time we need to purchase, and highly recommend them to others.

Robbie

Jun 21, 2016

Was greeted as soon as I walked thru the door. I immediately saw the General Manager Mike Wang, who talked with us and then handed us off to a super great salesman Hewston Rodney. I explained what I was looking for and they showed me the car that matched what I wanted. They went over all the details explaining the financing, what they were giving me for my 2015 RAV 4 and what the final amount would be. Once all the paper work was done, they explained all the car functions, and if I didn't understand something went over it for me. They programmed my iphone for me and were just super friendly and professional the whole time. I would definitely go there for any future cars. I do recommend them to my friends and family and will continue to do so. Thank you Bayside for a great experience and a super nice 2016 Toyota 4Runner. You made my day.

Rachel Podorski

Jun 17, 2016

I test drove a Rav 4 in Silver Spring and was quoted a price. I took that price to shop around at under dealers and most wouldn't give me a price over email but Corey at Bayside did - his quote happened to be the lowest. I agreed and set up a time to come in to sign the papers. I was able to apply for financing on line so when I arrived, I just had to provide some signatures and was ready to go. We were out the door with our new car in less than an hour. It was definitely worth the extra driving time to get to the dealership. I'll be recommending Corey at Bayside to others in the future.

TomSMD

Jun 8, 2016

I recently purchased a 2016 Toyota Sienna from Bayside. When I went to the dealership I knew what vehicle I wanted and I was trading in a 2013 Dodge van. The price of the new vehicle was very reasonable but I did negotiate and obtained an increase in the trade-in allowance over their initial offer. Once we agreed on the price Bayside was able to obtain the exact vehicle in color I wanted within a couple hours and I was able to drive the new van home that evening. The staff at Bayside was very knowledgeable and able to answer all my questions. I was a pleasure to work with the sales staff involved with the purchase, Sean Mason and Mike Wang.I will certainly put Bayside at the top of my list when I make my next vehicle purchase.

Tracy

May 26, 2016

Test drove a 2016 Rav 4 and ended up taking it home. The young lady who chats on their website-Kerry Lennon- was very nice and set us up with Mike Wang-the manager on duty. Randy Flowers -salesman-took care of us. We got a great car for a great deal in a great facility. Highly recommended.

Herbcar

May 26, 2016

Steve Johnson was our salesperson and he waited at the office till we completed the 1.5 hour trip from Virginia to Prince Frederick, MD so that we could see the advertised car. Then we stayed much later that night agreeing on a price and completing the paperwork. Mr. Johnson always made us feel comfortable and stayed with us through the entire process. He is a great person to work with!

amybangura3313

May 24, 2016

Steven Johnson was amazingly helpful. his customer service skills were beyond my exceptions. the moment i walked in he made sure i was well taken care of. he was patience, and worked with me to make sure i had every thing i wanted. most sales men would try to rush, and get you to agree to things that arent always the best, but he made sure everything i received was in my best interest. i really appreciated his service. i would recommend him any day. all my future car purchases will diffidently be with him

hebrews318

May 24, 2016

In all my years of buying cars this was truly the first time that I enjoyed the total experience. I traded my 2013 RAV 4 LE for a 2016 RAV 4 XLE. Steve Johnson provided excellent customer service and I was in and out in less than 1.5 hours. In addition, Steve Johnson worked with the Finance department to get me a loan that cut my interest rate in half. I was so pleased that I returned the next day and purchase another car (2013 Camry SE) for my son.

JRowland

May 22, 2016

From Heston Rodney (Sales), Michael Wang (Manager), to the kind man who helped me transfer my son's carseat (whose name escapes me) to Josh Siegel (Financial Manager), I was treated with the utmost respect and truly made to feel like a valuable customer. I went in with a very clear idea of want I wanted but had to work through the emotional investment of making the perfect for my family.Finally, within a few hours, I drove away in magnificent, heaven on wheels Toyota Sienna. I am thrilled and honestly know I got the very best deal available.Thank you to all involved!JRowland

KH66

May 20, 2016

The sales representative (Hank Robinson) was very helpful and professional as well as answered all my questions, worked very hard and patient and found me the vehicle that I had requested in no time at all. Hank was very experienced and friendly and up to par on getting me not only the vehicle I wanted but a very good deal as well. 5 stars and thumbs up for fast reliable and a truly outstanding vehicle and a very outstanding sales representative Hank Robinson at Bayside Toyota, thanks to all who were involved and Hank Robinson definitely a true car buying experience.

PriusPatty

May 18, 2016

Debbie Foster made my dreaded experience buying a used car a very productive and pleasant one. In addition, I have had my "new" Prius for about three weeks and am enjoying it. It looks very much like a new car thanks to the efforts of Debbie Foster and the rest of the staff. ( It came in from another dealership with some "scars" but they were taken care of immediately.)The previous owner had been a smoker and I am allergic to smoke. It took some effort, but Debbie and her colleagues ridded the car of what seemed like deep-seated cigarette smoke. The staff seemed to work like a team with my interests at heart. I have been to other dealerships where there was teamwork, but not working for me, rather themselves. Debbie Foster and the staff of the Bayside Auto Group did a great job!

DCterp

May 16, 2016

Debbie recently helped us purchase a 2013 Prius C with many stipulations and constraints. She was extremely knowledgeable on our options, receptive to our needs, and a pleasure to work with. To say she was committed (but not at all pushy or cunning, unlike other salesmen) to finding us the right car for the right price would be an understatement. I highly recommend consulting Debbie no matter what you're looking for! We also worked with Mike in Finance who was also super knowledgable and happily answered all of our many questions thoroughly.

Lee in Tennessee

May 15, 2016

Absolutely the Best Dealership to Work With Hands Down! The Sales Representative was Rob Howard and his Managers were Jeff Jacobs and Mike Austin at Bayside Toyota in Prince Frederick, MD. Could not have asked for anyone better to help me with my vehicle purchase! I bought a used 2013 Toyota Tacoma 4x4. Mr. Rob Howard was very helpful, courteous, and professional. My overall experience with Bayside Toyota in Prince Frederick, MD was 100% Positive, which made it well worth the road trip! I drove 7 hours up from Tennessee to take delivery on the Tacoma 4x4. I got the best vehicle for the best price (obviously, since it was worth that far of a road trip, LOL)! And of course I did a ton of comparison shopping before I made my final decision! Thanks so much to the Sales Professional Rob Howard, and his Managers at Bayside Toyota!! If you are in the market for a vehicle purchase, call Rob Howard before you make your final decision. (And I've bought a lot of cars from a lot of different dealerships over the years. Just saying)! Check Out Bayside Toyota in Prince Frederick, MD. You cant go wrong!!Lee in Tennessee

Dave

May 5, 2016

Last year I purchased a 2015 Prius C from Debbie Foster over at Bayside Toyota. The car was a vehicle for my girlfriend who had just moved in with me and needed a new vehicle. I had never purchased a new car before in my life having always gotten used ones instead. I went to Bayside and Debbie was the first one to help us. She listened to our needs and how we would be driving the car pretty regularly and over fairly long distances. I knew I was interested in a hybrid and Debbie showed us several vehicles. She made me feel comfortable the entire time and was not pushy at all. I told her that I was just looking around that first day and that I wasn't going to buy right away. After narrowing down that we were going to get a Prius we actually left Bayside and visited two other Toyota dealerships in the area to look at their selection and prices. In the end we returned to Debbie at Bayside due to the great relationship we had forged with her and the competitively priced vehicles at Bayside. Fast forward a year. The old, used vehicle that I have been driving for years finally reached its end. I was not really prepared, financially, to shell out a lot of money for another car. My first call was to Debbie Foster over at Bayside. She had actually made the switch over to used cars at the dealership and I made an appointment to see her. She showed me many wonderful used cars that fell into my budget. After crunching the numbers, however, I decided that with the special financing available I could afford to get another new hybrid car with payments near the same level as if I went with a good used car. Debbie quickly adapted and set me up with my own Prius with great financing.Though I do not expect to get another car for some time considering the reliability of Toyotas, when I finally do get another car, I know I'll be heading back to Bayside Toyota and asking for Debbie Foster.

Susan Melton

Apr 28, 2016

I called with high expectations and requests for customer service and Nancy did not question me or judge me in any way. She was quick to help me with my needs beyond any sales representative I have every had in any business. I could not have asked for a better experience. Thank you Nancy!!

1satisfiedcustomer

Apr 26, 2016

This was my first time buying a car that I didn't have a headache when I was done. Steve Johnson was great. Had cars lined up for us to test drive. Thank you Steve and Bayside.

Heather Grierson

Apr 17, 2016

Bayside toyota is a newly renovated dealership with staff that go the extra mile. I went to Bayside to look at a black 2016 Toyota Camry XSE. I currently had a 2014 Toyota Camry, so I didn't necessarily need a new car but I fell in love with this car. It is sporty, black, fully loaded and simply beautiful (if a car could be beautiful). Lisa Novander was my sales rep. She is down to earth, energetic, friendly, knowledgeable/helful and professional and didnt pressure me. Mike Wang is the sales manager (I think) and he was very helpful in explaining everything in detail and answering all of my questions. Mike worked very hard to get the price where I needed it to be to make the purchase. He is friendly, easy to talk to and professional. Josh was my finance rep and he made that part painless. Josh is fast, sufficient, friendly and professional. I'm giving this dealership and all the staff members I worked with a 5 star review. They have fantastic customer service and make buying a car painless. Great job to all, I couldn't be happier with my new car. I will definitely recommend Bayside Toyota! Go see Lisa today, you won't regret it!

thornep73

Apr 15, 2016

Your salesman Steven Johnson was the best.. He did not hassle and was not pushing us to buy.. I can honestly say he was AWSOME...

Ebony Mackall

Mar 26, 2016

My experience here was Great!!. They explained all of my questions and worked out a deal!!! Thank u Jessica and tushema!!!!! I'm very pleased

Jason123

Mar 14, 2016

They were great. I felt like I got a very fair deal and a great car. I never felt pushed into a deal. They make every effort to help and make me and my family comfortable in our car buying.

Scott2016

Mar 10, 2016

I purchased a new Tacoma from Steve Thompson and Sean Mason. Both gentlemen were quite helpful and answered all the questions that I had and kept me up to date during the process. I would recommend the dealer to anyone looking for a Toyota or a Chevrolet from the attached dealership. Josh Siegel in Finance was also very helpful when it came time to complete all the paperwork.

Donda0115

Mar 8, 2016

I have Bayside Toyota a 5, due to the fact that they strived to get my Husband and I into a new car...They did everything possible to get our payments to where we were comfortable paying...We love our new Scion IA...Hats off to our Saleslady Lisa Novander..She was the best...and a round of applause for Josh and Chris...I recommend if you want a pleasant experience...Take a trip to Bayside

FamilyMan

Mar 4, 2016

All I can say is "wow!" When my wife and I went to shop for a new car we brought our 3 kiddos along on our "car-buying adventure" (which is what we told them it was to make it sound more exciting...I'm sure other parents can relate). Without going into too many details, it was certainly a challenge to have all 3 of them there with us. However, Steve Johnson was INCREDIBLY patient with us and made our whole family feel welcome the entire time (even during the occasional temper tantrum from my 2 year old). Steve was very helpful with getting us the car we wanted for the price we wanted. In fact, he was actually able to get us an even better car for our budget then we had expected! Our overall experience with Bayside and Steve Johnson was overwhelmingly positive and I would HIGHLY recommend the dealership and Steve to anyone looking for a new or used vehicle...especially if you have little ones in tow :-)

Flashover1970

Mar 2, 2016

I would give 10 stars if I could. First time buyer of a toyota and the salesman ( mark stern ) was knowledgeable and very helpful.. absolutely no pressure in finding a vehicle unlike other dealerships. Mark worked with me and my daughter to find her the perfect car and not go over our budget...in my 25 years of buying cars this was the first dealership that actually treats customers like close friends. Felt appreciated and not like a my purchase didn't matter. From mark to the finance dept...this was an enjoyable experience for myself and my daughter as this was her first new car...thank you bayside toyota

Sandra

Mar 1, 2016

Went into look for used replacement for our commuter car that was totaled week before. They steered us toward the new cars, and I was skeptical at first. They spent plenty of time answering all our questions and making suggestions as we were unsure what we initially wanted. I can honestly say, we left happy with our new car and a great deal. A Big Thanks to Hewston Rodney and all the staff at Bayside. I am recommending Hewston if you are in the market.

JasonG_

Feb 22, 2016

Had a great experience working with Steve Thompson again. This is our families 6th new Toyota from this dealership. Steve always takes care of us and makes us feel respected and in control. Our salesman, Royston was also very friendly and helpful.

steve21800

Feb 9, 2016

I was looking to upgrade to a new Tacoma with all the features I wanted, Mark and the crew did exactly that. The also got me into a great interest rate with Toyota Financial. This was my second dealings with the sales department at Bayside in Prince Frederick and I would definitely deal with them again.

Skinsfan22

Feb 2, 2016

I had an outstanding experience buying my new car at Bayside. It was truly a pleasure working with Rob Howard and Steve Thompson. They made me comfortable off the bat and made every aspect of the purchase easy. I most appreciated them being upfront, honest and totally transparent. I absolutely recommend Bayside to anyone who is thinking if buying a new or used vehicle.

T Hunley

Jan 18, 2016

Johnny Callicott was fabulous! I know most car dealerships say that customer satisfaction is their #1 goal but I experienced it first hand at Bayside. Johnny and Mike Wang worked the numbers to give me a fair price for my trade, as well as a great deal on my 2016 4Runner Limited. I also wanted to mention Josh Siegel, he explained the financing in detail and was a pleasure to talk to. I would highly recommend this dealership if you are in the market for a new ride! By far my best experience purchasing a new vehicle.

A. Johnson

Jan 14, 2016

Steve Johnson was an excellent, caring, honest salesman. We bought a RAV 4 and couldn't be happier with the car or Steve! We felt we got a fair deal. Thanks!

Steve

Jan 13, 2016

On January 2, 2016 I drove 4 hours to purchase a new 2016 Tacoma TRD Sport Access Cab 2 wheel drive from Bayside. I searched extensively from Chesapeake VA throughout the entire Southeast Toyota region for this vehicle with no success. I turned my search north and found it at Bayside Toyota in Prince Frederick MD. My experiences with Kerry, the internet contact, Mike, the Manager, Sean, the salesman, and Josh, in finance, were all fantastic. They offered a discount on their web site that was better than my 4 local Toyota dealers. Most importantly I found the truck I really wanted months sooner than I could get one locally. A nice fringe benefit was the beautiful country ride between Richmond and Prince Frederick that crossed 3 rivers. Each person I dealt with has reached out to offer any assistance with my new Toyota experience. Sean was especially helpful with the final sale and helping me sync my phone and setup the NAV for my trip back home. I would strongly recommend making the drive for a rewarding experience. Over the rivers and through the woods.

cargirl

Jan 11, 2016

I was recently looking for a used car and looked at Bayside Toyota. I worked with Patrick Matherne and Cindy Holcombe. Both were very knowledgeable and helpful. There wasn't a lot of selection in my price range, so I ended up purchasing elsewhere, but they called me as they got trade ins in my price range and were very helpful without pressuring me into a sale that wasn't the perfect fit for me.

Mslady

Jan 10, 2016

Quickly met on the lot for help. Sales rep listened to my needs and took time to answer any questions. Was personable and ready to help.

wer2ermy

Jan 8, 2016

My wife and I entered the dealership parking lot just to look at what was offered. My wife wanted a used SUV but I wanted a newer vehicle that was going to provide real good gas mileage. Royston met us outside, introduced himself and asked us what it was we were looking for. After listening to each of us he suggested a new RAV4 Hybrid but my wife knew what she wanted and insisted on a used vehicle. We looked at a few and finally she gave in and asked to see the RAV4. After a relatively short test drive my wife was impressed enough to go inside and start the negotiation phase. It was late at night and I have to get up extremely early to head to work so we informed Royston we only wanted the bottom line. After he conferred with Mike and we were presented with initial quote, a counter offer was given by us and the next thing we know we were in the finance office signing the papers. Royston was the major factor to making this deal possible. He actually listened to our needs and suggested the perfect car to meet both of our needs. My wife got her SUV and I got a vehicle that will provide 30 plus miles per gallon. Win-Win situation for us and Royston is a winner for this dealership!

spbynp

Jan 6, 2016

Johnny C. and Mike W. both made the car purchasing experience awesome. Johnny was friendly, offered advice, and also knew the specs of the car very well. Johnny also made sure I was comfortable during the wait and as a first time buyer, I was honestly surprised at the ease, comfort, and lack of awkwardness, as I came into the dealership anxious and expecting pressure or awkward situations (neither of which happened). Mike was able to find me a lender, even though I was concerned over my credit score. I would have liked a lower APR, but Mike worked to find a lender with offering an APR and monthly payments within budget. The atmosphere of the dealership was also appealing, and I would highly recommend Bayside to anyone purchasing a vehicle. Prior to coming to the dealership, I had spoken with Andrew over the phone, and I can say that everyone I encountered during the process was kind, helpful, and direct.

GoGiants!

Jan 6, 2016

I decided to buy a new car spur of the moment when my 2006 Highlander needed - in my opinion - excessive service. However, I had been thinking of a new Highlander anyway and had done my research. I bought one of two 2015 models left on the lot. I debated going with a Rav 4; Mark Stern, my salesman, did not try to push me to the higher priced vehicle (though I ended up there anyway). He was informative, listened well, and in the end provided the same excellent service as I decided on this my third Highlander in 10 years. I also should recognize Mike Wang, who showed great patience and professionalism as well as provided clear information regarding financing options and generally helped facilitate the purchase. The service team I have dealt with over the past 10 years are also first rate, and in my opinion I was always provided only the service required, and as a result have serviced my cars every 5,000 miles for the past 10 years.

lohrj

Jan 5, 2016

My experience at Bayside was nothing short of amazing. When my GMC broke down we knew it was time for a new car, and my wife and I set aside a few days for the process of buying a new vehicle. We were surprised when Bayside valued our trade in, found us the perfect vehicle, financed us and had us on the road in just a few hours. They made car buying fun again. Debra Foster made it feel like we were buying from an old friend, and Mike Austin made the financial process (the part I usually dread) quick and painless. I would definitely recommend this dealership to friends and family

Kr1333kr

Dec 16, 2015

Friendly and professional service. Got the exact car I was looking for at a great price. Everyone went the extra mile to make it a great experience.

Aussie Bear

Dec 12, 2015

My wife and I cane down to buy a car and I can say honestly it was the smoothest experience I ever had. Our Sales Person Mark listened to us from the beginning and immediately keyed us into the perfect vehicle for my wife and I. He was straight forward and I genuinely felt like he was looking out for our best interest. He was absolutely awesome as a salesman. When it came to the financing Josh picked up where Mark left off. He was extremely personblel and made everything with the contract crystal clear. It was even more impressive that he was able to accomplish this even though his manager was harping over him constantly and trying to speed it up because someone else was buying a car. The manager, Mike Wang, constantly came in and rushed Josh to hurry while be was explaining the terms of our deal. Josh did a great job despite Mike Wang's constant badgering. I felt as if our purchase wasn't important to Mr Wang. However, Josh did a great job of defusing the whole situation because honestly, I was ready to leave. My wife and I were ready to make the purchase and Josh was explaining our options and we were constantly interrupted by Mr Wang reminding Josh that someone else was waiting. I treat a car purchase as a very serious endeavor and everything was great until Mr Wang made me feel as if my wife and I were a complete waste of time. I don't know what his purpose is there, but it seemed to me it was to act like a task master. Had it not been for how personal Mike and Josh were I would never do business there again.

MS

Dec 8, 2015

I entered the dealership about an hour before closing and met with Lisa Novander and Mike Wang. After looking over several vehicles I chose a new 4runner to test drive and decided to purchase. Lisa and Mike were very courteous and knowledgeable about the product, dealer services and out of state registration. Absolutely no pressure, stress or drama that is sometimes associated with the car buying experience. Once we agreed upon a purchase price, trade-in value, etc. I was introduced to Josh Siegel from the finance department. Josh made the paperwork painless and agreed to insure my out of state registration would be handled expeditiously. From the time I entered the dealership until I drove off the lot in a new 4runner was less than two hours...AMAZING! I would highly recommend this dealership.

Marcus55

Dec 8, 2015

I have been dealing with Steve the sales manager and Kevin the service manager (an Paul on the service line) for several years and several different vehicles for both my wife and myself. These two gentlemen head up a great staff and they have a great product. Toyota, best built American truck!

Mary Jane Boswell

Dec 6, 2015

Debbie, Steve and Mike made me feel so comfortable purchasing my new car. I could not ask for better buying experience. I am very happy with my car.I give 5 stars to Bay side Toyota.Thank you so muchMary Jane Boswell

Gitanab02

Nov 28, 2015

Mark was very helpful and made sure we were able to find the right deal. The vehicle we purchased was just the ting we were looking for. He made sure we understood the paper work and all the features of the car. We had some requirements for the new car but he was able to meet all of them .

Never Again

Nov 27, 2015

I dropped my 04 4Runner to get inspected for an extended warranty covered replacement dash. While it was there they did another recall to my computer system to override the accelerator in case it gets stuck. They said I had low voltage on my battery and they couldn't do the update. (I had my battery checked by another service center and it was fine and the same battery worked fine when we took it back). The problem came when they returned the car. My wife brought it home and said it had a flashing light on the console. I looked at it and it did, the TPMS light was flashing. We called the service center to let them know they had done something to my car and they said they would make a note and look at it when we brought it back. Well when the dash finally came in 2.5 months later we took it back and I reminded them about the light. They had no history of our complaint and said they would take a look at it. After replacing the dash they told me it would cost $400+ dollars to fix the sensors. I told them I thought they should pay for it because it was fine before they got my vehicle. They said it was just a coincidence that it broke while they had it and implied that I was lying and the lights could have been on before. I would think that if the lights were on when I brought it in they would make a note so that I couldn't falsely accuse them of breaking it. He just kept insisting that it was a coincidence and kept saying it couldn't possibly have been done by them. So of the 96,360 hours I've owned the car it worked fine and the three hours they had it the TPMS sensors (two of them) magically shorted out? Horrible service, slow work, rude people. Absolutely never going back.

rjed6

Nov 23, 2015

Steve did a great job he was the only dealer of the 3 we were talking to that provided us with a itemized list of our costs before we walked in the door.

DM1966

Nov 18, 2015

I was, as a lot of people are, ready to be 'over-sold' as I went car shopping at Bayside Toyota. Had I known now what a great experience it would be, I would have looked forward to the adventure. To say this is a great group of people is an understatement. This place is run by Jeff Jacobs in a way that should serve as an example to auto dealers everywhere. Truly a customer-centric experience that left me feeling that not only had I made an exceptional deal, but got a chance to meet some great people along the way. One in particular, Steve Johnson, bears special mentioning. This guy just radiates honesty and integrity, and is and all around nice person to deal with when buying a vehicle. He was the opposite of pushy, and gave me the opportunity to really evaluate my decision...all the while being more patient than I have ever been with anyone. Working with Mike Austin on financing was entirely painless, with him explaining my options in very clear detail. All in all, I drove off the lot in my Certified used Toyota feeling like I had might the absolute best decision in dealing with these folks. Close or far, it is worth your time to visit Bayside Toyota if you are looking for a new or used vehicle. Just wish this review allowed for more than 5 stars!!

KarenE.S.

Nov 17, 2015

I can't say enough about my experience. I got a great deal on a Toyota, Sienna and all the people there were more than helpful, pleasant, and caring. Everyone was very knowledgeable and worked together like a well oiled machine. I have told others to visit Bayside, and I will definitely will return. Jessica Sullivan is my "go-to" lady always. She went over and beyond for me. I am sending everyone I know to her. Truly, everyone that I dealt with, couldn't have been more professional, friendly and considerate. I am so pleased with my experience at Bayside.

TRD49

Nov 16, 2015

I have never been more happy with a dealership. They bend over backwards to meet your needs. Ryan Franklin and Steve Thompson go above and beyond. I will never go anywhere else and will always recommend there top notch service.

Chapman2016

Nov 12, 2015

Friendly hometown dealership. They listened to what I was looking for, found the right car, and helped to compare the best financing. This was the the best experience at a dealership I have ever had!

Eric Eitel

Nov 8, 2015

I leased a 2015 Prius from Bayside a little over a month ago, and could not have asked for a better experience. I initially went in to get values on two of my vehicles, then ended up trading one car and a lawn mower. Everyone I worked with was highly professional, respectful of my time, and a pleasure to deal with. Unfortunately the only time I could find to go in to make the purchase was during one of their busiest times, but even with the large amount of people there, they made my experience seem special. With their help I was able to buy a new car and actually save money monthly. I'd highly recommend Bayside and give special thanks to everyone that helped me to make something happen that I thought might be impossible. Both Mike Wang and Mike Austin were highly professional and extremely helpful. Special thanks to Mark, Steve, Ryan, Greg, and Janet who went above and beyond to make this happen for me. It's nice how you can still make it feel like family in the new larger space! This is a great organization.

ph

Nov 3, 2015

Great deals can be had here. They keep their word. No funny business. Friendly and efficient staff. Use TruCar to get your best price and then get your car. Just like their add states the are Simple, honest and fair.

vdiongue

Oct 30, 2015

As an experienced person in sales, I knew what I was looking for. I was very pleased to see that Bayside work with me to not only give me the extra discount I was asking for but also help me find a better financing rate which was better than my federal credit union offer.

SVPBOB

Oct 26, 2015

I was extremely happy with the sales process. Tatyana Bailey was very knowledgeable and professional. She knows the Toyota and its options and features much better than I expected. I could not ask a question that she did not know the answer to. The price was calculated by Steve, the sales manager, and I had so much confidence in him and the way he presented to me the way he determined the price that I did not even consider shopping. My wife and I made up our minds right then and bought the car. The finance process was exactly as I had been told and the after market option installation was completed on time. I had not bought a car since 2001 and was skeptical about buying but the Bayside team was amazing! Thank you for making this experience a pleasant one! R. Murray

mj

Oct 7, 2015

Tatyana B is a great salesperson, it was a very painless experience \. I would buy here again and will recommend this dealership to others The staff were all friendly and helpful. Financing was awesome and the guys who cleaned the vehicle seemed to care about their work

Jim in Calvert County

Oct 5, 2015

It is comforting to know that anytime I need a car I can always rely on the people at Bayside Toyota. From their excellent sales and financial staff to their exceptional service department, my experience at Bayside over the past 12 years and 4 vehicles has been outstanding! This was our second purchase with Ryan and will definitely not be our last. Within hours he had found the car I wanted and provided me with a price that was far better than any competitor's price! The finance department exceeded my expectations by securing a loan with terms that I could not match. Finally, I love the Toyota Care at Bayside, and have found my experience with their service department to be the best!

jsimpson

Oct 2, 2015

my original salesperson was not available, so Jessica Sullivan stepped up and assisted me thru the whole process. She was very friendly, knowledgeable, and helpful with the purchase of my new vehicle. I would highly recommend this showroom, and Jessica for your next purchase.

goose

Sep 29, 2015

I wasn't happy that the Tacoma truck I bought didn't have a lock on the tailgate...also the lights do not come on automatically with running lights during the day and headlights at night....

Teri H.

Sep 21, 2015

Taytana contacted me a couple of weeks ago to point out a car she thought I would be interested in. I get very anxious when making a life decision like this and Taytana was very patient with me. I get turned off very quickly with pesty salesmen and will most likely go elsewhere if they push me too hard. Taytana was excellent from the moment I met her. She was very knowledgeable on the specs of the car I chose and took her time to explain everything the car was capable of as well as answering all of my questions. Greg in Finance was also excellent and again all of my options were offered to me, my questions answered - in and out of his office within 15 minutes. The Office Manager, Lisa Lundregan, was also awesome and I am very pleased that I took her advice to work with Bayside Toyota & Taytana. I will definitely be back when we need to purchase again and highly recommend them to anyone in the car market. :)

kbayer22

Sep 21, 2015

Everyone at Bayside was friendly and attentive from the moment I walked through the door. No pressure, just a few questions and we were on our way to a great day. Ryan was great - knowledgeable and very attentive. I couldn't have asked for an easier or better sales experience.

Bojax82

Sep 13, 2015

Quickly done. Not pushy. Fair value for my trade in. Definitely recommend. Sean Mason and company were excellent. Easy to contact with through cell phones also

JANDJ

Sep 11, 2015

Tatyana was very knowledgeable about the operation of the vehicle and helped us understand the vehicle inside and out. She did a great job showing us the different types of RAV4's that are available (LE, XLE, and Limited). There was no pressure and the buying process was very smooth and nice. Ryan helped us with the test drive and he, too, was very knowledgeable. Two excellent employees!

John4762

Sep 9, 2015

Ryan's commitment to making the buying process as smooth as possible was unprecedented. Truly the best I have experienced in my 30+ years of buying cars.

dee

Sep 1, 2015

Debbie Foster was my sales associate and she did an excellent job from car choice to test drive to sale. She helped to make the process move along quickly, which alleviated my "car buying anxiety". I especially appreciated being able to have a test drive that included different terrains, and ways to show how well the car performed. Mike Wang made sure that I got the right price for my car, in accordance with all of the intial research that I did on pricing, and I was grateful for him getting me a Coca-cola instead of a Pepsi. Greg Heffner in finance did a tremendous job in getting me the best interest rate, and guided me through the process in a throrough and knowledgeable fashion. In the end I have the car I have always wanted with a payment that can be made without breaking the budget.

So. MD Car Buyer

Aug 23, 2015

Want a quick reminder of everything you have ever hated about buying a car, visit Bayside. I bought my last two cars there and was treated well. Not so at all on try 3. They showed 0 concern for what I wanted to buy, but were bent on telling me what I should buy and pointing out that the need to follow some archaic and insane dealer rules that have no bearing on the car purchase. Ask for a rough idea of what a car looked at would sell for, "need to set down and discuss it with the manager." Set down and ask for a price, " we need to copy your drivers license so we know you are serious." I can see it now. Ask about how long it will take to get a price - "it will probably be more than 20 minutes." Told them I was not interested in a model X - "let me show you more of model X." And, at all costs, no interest in customer wants, only the process of Bayside mattered.Compare this with another dealer. Call them on the phone and the sales person says "what are you looking for." I tell him and in less than a minute he comes back and says "this is the car we have that is closest to what you want." OK, we are interested, how much is it out the door, Sales-" I will talk with my sales manager and call you back in 5 minute." In less than 5 minutes sales calls back and gives the final price with line by line of all costs." And amazingly, the price seems like a good one with no negotiation required." OK, we are interested, we will drive to DC to see it. Drive to the dealer and see the salesman. Salesman- "I had the car you are interested moved out front. Let's go out and look at it and let me explain some of its new features." Walk about 20', see the pre-cooled car, and a get a very knowledgeable explanation of features. OK, we want it, let's talk price. Sales- " the price is what I told you one the phone." OK, we'll take it but we'd like all weather floor mats as well. Sales- "let me see my manager." In 2 minutes he is back and say they will add the mats at no charge. Total deal done in less time than it took Bayside to tell us we needed to follow certain procedures.I could go on an on about how bad Bayside was. I can summarize by saying, we left southern MD and a dealership we bought 2 previous cars from to buy a car from a DC area dealer. And we strongly prefer buying local. Bayside did an excellent job of giving us every reason possible to buy elsewhere. And, as usual, Bayside will be labeled as a dealership to avoid at all costs to anyone we know that is searching for a car.

msmramput

Aug 22, 2015

Disliked the idea of truck shopping. Saw some used pickup trucks for sale on Bayside website. Went to AAA website to get lowest price. Went to Bayside and was put in touch with Joe Lyon. Found truck I wanted to purchase. Told Joe what I wanted my payments to be. Gave me several options. Told him I would think about it, and get back with him. What I liked best was there was no pressure to purchase then. Was not pushie to buy at that moment. Went home and called Joe. Bought truck. Joe was a pleasure to do deal with. Got truck at good price with payments I wanted. Very pleased with the way everything went. Would definitely buy from Bayside Toyota again.

Stathers

Aug 14, 2015

I would like to thank Bayside Toyota and the wonderful team of employees. Everybody we talked to was very helpful and friendly. Special thanks to Joe Lyons for locating the Highlander we were looking for and at the price we needed.

moni1234

Aug 2, 2015

I bought a new Toyota Prius from Ryan Franklin earlier this month and had a wonderful experience. We stepped into the showroom on a Saturday morning with no idea what kind of car we wanted, and had made a decision by noon! Ryan was very patient and let us test drive and learn about several different cars before we decided we liked the Prius. He explained why the Prius was a good choice for someone driving in the city and taught us how the battery worked. He showed us all of the features of the car and made the process very easy! After we bought the car, I had some questions, and he would respond very quickly be email or phone. Overall, had a great experience at Bayside!

Hmartin

Jul 24, 2015

I had the best service at Bayside They treated me like familey, and took care of all of my needs for purcheing my Avalon. Thanks for takeing such good care of me. I couldent be happier with my experance at Bayside. This was my second purches and I dont think it will be my last I would recomend them to anyone looking to purches a new vehical. Thanks again, Harold Martin

AKirby Go Nats!

Jul 23, 2015

I had a Chevy Sonic for the past three years and it was always having one issue or another. I wanted to see what I could do about getting into a Toyota as I have heard for years they are so dependable.Debbie Foster found me wandering around the lot looking a the Yaris, and asked if she could help. And man did she ever! I test drove a Corolla and bought it about 45 minutes later! What a wonderful car. I love how it feels, the gas mileage and the 2 year maintenance free is outstanding!!Corey took care of me when I had all the problems with the Chevy and assured me I was making a great choice. And Janet was all over making the financing go smooth. And Steve was off the hook with making me comfortable with my decision.What a wonder ful group of folks. Not only did I come back for another car this time, I will be back in the future and send my friends.Thank you all and the Toyota Team at Bayside. You guys absolutely hit a home run with me!!

NancyR

Jul 15, 2015

I have always been a fan of Toyota's and when it was time to replace my VW Passat, I looked to Toyota for an economical car for not alot of money. Bayside Toyota is right down the street from us, so you can't beat the convenience. I have taken my Rav4 and Suburban to them for maintenance, so I was very familiar with their service department. Sean Mason was our sales rep and he was very pleasant and knowledgeable. We took the Corolla out for a test drive and were sold. Sean explained all of the features to us, financing, etc. In no time, we were driving off in our new Corolla and we still love the car. I highly recommend Sean and Bayside for sales and service!!

NancyB

Jul 9, 2015

Bayside had the car I wanted on their lot. I took a test drive with Ryan Franklin -- a knowledgeable, friendly young man who patiently answered all my questions. The 2015 Avalon was a big investment for me and I'm very happy with it! I only have 800 miles on the car so not able to rate "Quality of Work" below.

Bailey

Jul 9, 2015

Tatyana was a great sales rep. Low pressure, very knowledge about the vehicle and all of it 's features.I would highly recommend her. She made the buying experience very easy.

Brenda

Jul 2, 2015

Wanted to give a shout out to Debbie Foster for doing an awesome job w/selling us our Toyota Camry. She was very attentive to what we were looking for and worked hard to make the sale!!! KUDOS Debbie.

bear

Jun 27, 2015

My 2010 prius was traded for a 2015 prius, Debbie Foster was great and fun to work with , my wife and I have been purchasing from bayside since 2001 and have been happy with everyone , that we have dealt with wonderful people, Thank you all

Bella Bee

Jun 24, 2015

In spite of the construction mess, all staff were helpful dealing with IT! Amy Duran, helped find the right car, in blistering heat, for me even though it took a while. She even made sure I had a bottle of water. My new Sienna is great and now my dogs have their own AC vents set on deep freeze. This summer just got a whole lot easier ;-)

towsonkid

Jun 17, 2015

I have purchased 15-20 new cars in my life but this is the first Toyota ...a Highlander XLE. And making the purchase at Bayside was the best auto-buying decision I have ever made. Where to start...my first contact was with Sales Manager Steve Thompson. My wife and I arrived on a busy Saturday afternoon...the showroom was very active but Steve saw us and came to greet us moments after we walked in the door. Having a pretty good idea of which models we were considering, it didn't take Steve long to start whittling down our choices based on our preferences. He arranged for Jessica Sullivan to assist us, as he greeted other customers. But Steve stayed in direct touch with us all afternoon as our preferences changed. Jessica was patient, professional and personable every step of the way, even though we changed our minds a couple more times.Meanwhile, after test driving different models, when we pulled back into the parking lot Jessica and Steve appeared out of nowhere to welcome us back to see what we thought. In a short time, we had decided to purchase a Highlander.Now the question was which model. Steve and Jessica very quickly provided us with our options and availabilities and the decision was made.Keep in mind...all this was happening during an extremely busy Saturday at the dealership. I mention this because I am not blessed with a lot of patience and have walked out of dealerships before for waiting too long. But not this time.My wife and I felt like we were the most important people in Calvert County that day...that's the way Steve and Jessica treated us. A trade-in was involved as we moved up in size from our Infinity. The trade-in value was exactly what we hoped it would be. The paperwork and processes that followed proceeded without a hitch. To be totally honest, the final paperwork took a little longer than my impatient personality would have preferred BUT Steve and Jessica were so attentive and kind that I didn't mind a bit.In closing, I had heard a lot of good reviews from friends and neighbors about Bayside. I had heard the dealership was heavily involved in the Calvert County community. Those reviews got us onto the grounds of the dealership. but it was Steve and Jessica that had us driving home in our new Highlander.And now you know why I titled my review: "My best car buying experience...ever" Doug Hill

Ann

Jun 15, 2015

Hello and I bought a new Camry LE from Cindy and just want to thank u I love my car and had a great experience with you all and want to thank as well Mike and Janet .

smayner

Jun 9, 2015

Excellent experience buying my first car. Test drove two models, worked with Debra and the manager to get the price in my expected range, and got great financing through Toyota. Everyone was friendly and helpful. Walked in and out in less than three hours. Very happy with my experience!!

Chuck

Jun 4, 2015

Just bought a Toyota SE, Sport Model. I wanted to buy at Bayside Toyota because I bought a Sienna there eleven years ago and have used their Service Dept. for many years before that. Bayside is "tops", and their sales person, Tatyana Bailey gave us the attention we have come to expect. We had trouble making up our mind, and Tatyana suggested we re-review several models we had previously rejected. That was a brilliant suggestion and we are quite pleased with the car we finally chose, and the dealer service, and the management oversight, and the salesmanship and "moxie" shown by Tatyana Bailey.

Tracy

Jun 3, 2015

I had one of the easiest car buying experiences at Bayside Toyota. From Tatiana in sales, Greg in Finance and Shawn in the service department, everyone was awesome. I really felt like I was taken care of from start to finish. I have already recommended them to others I know are looking for a car!

Cliffhanger

Jun 2, 2015

We bought a 2015 Highlander from Bayside and were most impressed with the salesman, Ryan Franklin. He was knowledgeable on all vehicles and very polite.

Mom2ires

May 24, 2015

We bought a 2015 from bayside and loved the service. We received. Everyone was friendly and didn't pressure us yet were there to answer our questions. the finance department was wonderful and we have already raved to people about our wonderful experience at Bayside.

Lamplyter

May 1, 2015

Joe Lyon made the purchase of my 2015 Toyota Tacoma the easiest I have ever experienced since I began buying new vehicles.Thanks Joe Lyon and Bayside

Blessed1

Apr 27, 2015

Excellent customer service from Tatyana Bailey from start to finish. I will definitely recommend Tatyana and Bayside Auto Group to my friends and associates.YvonneK

ffwife99

Apr 5, 2015

I like to say Aaron Taylor was excellent he got a good price and worked very hard to make sure we were happy. He went out of his way to offer us a drinks and talked to us the whole time. Thank you Shawn Bennett for giving us the right sales person

GeorgeT

Apr 4, 2015

Very smooth purchase of a used Toyota Camry. In and out the door with keys in hand in under 2 hours. Very good value. Ryan did an excellent job, providing lots of useful information and making the whole experience flow smoothly. Good work, Ryan!

ekaleda

Mar 16, 2015

I've never done an online review before, but I think it's time, since I keep getting auto-emails from Steve... I've been a customer of Bayside Toyota since 1995 (20 years now). I was very young and freshly married and my new husband and I bought a car from the dealership that was in our "new" hometown of Calvert County. Totally satisfied in every aspect and very happy with my new car and the staff at Bayside!! It was truly a car-buying experience we had never had. When we had our first child, I needed a minivan (ugh). Steve Thompson helped me pick the safest, most economic vehicle for my new family and it was from that day that we developed a relationship. Service has been AWESOME, but I use AWESOME as an understatement. Kudos to Kevin Murray and Paul Hanna, who then made my Bayside family even bigger - they have taken care of all my vehicles with the utmost professionalism and the service guys are GREAT! I have purchased 5 cars from Bayside since 1995 and all of them have been serviced ONLY at Bayside (I never go to drive through oil change places, no way). Just recently, that baby that Steve met 17 years ago, is now ready to drive - and, knowing how hard this is on me (mom) and having been through it with his own daughter, he helped me get her in a safe, economical, financially feasible vehicle. These guys have known me for 20 years and I count on their judgement, their honesty, their loyalty. I will never go anywhere else! When we were searching for the "teenager car" I was accused of cheating, lol! (because I was shopping around) I would never cheat! haha. Bayside has always been there for me and my children and would never steer me wrong. I highly recommend Bayside. And, oh, for the record (because I know they read these online reviews) I LOVE YOU GUYS!! YOU ROCK!! XOXO ~Erica Kaleda

billysue1308

Mar 14, 2015

I went with low expectations due to issues with credit, but the team at Bayside put me in the car I wanted on the exact terms I needed. I will go back to them in the future!

Barbestes

Mar 9, 2015

The team at bayside were very helpful to us after our previously bayside Toyota purchased 2005 sienna was totaled. The service was efficient and appreciated by a family that was in need of a replacement vehicle

CNC

Feb 11, 2015

I've been a Bayside customer for years, and I keep coming back because of the outstanding customer service in the service and parts department. I recently bought a new Corolla and though I received offers similar to Bayside's, it was an easy call to do business with the friendly, knowledgeable experts at Bayside. From their online rep Harry Nguyen to my first handshake from Steve Thompson in the showroom, I knew I was in good hands. Greg Heffner made the paperwork go so smoothly and quickly than I've ever experienced. And my sales associate, Cindy Heern, was so friendly and helpful throughout the process, and she continues to keep in touch to ensure that every aspect of my new car experience is up to the high Bayside standards. I highly recommend this outstanding team. They give you hometown attention, always!

joseph patterson

Feb 4, 2015

Joe Lyons worked with me to get a new chevy silverado truck ,And I enjoyed his professional demeanor and would recommend him again,he was recommended to me. Joseph Patterson

AL930

Feb 2, 2015

Was looking to trade in my 2014 Jeep Cherokee for a Toyota Highlander (needed more space). Looked several places for a good deal knowing I was going to be upside down. Had a terrible experience at another dealership before coming to Bayside Toyota. I initially called and spoke to Andrew about my trade in. Got great information and connected to Ryan to come in the next day to see a 2012 Toyota Highlander. Ryan called to introduce himself and was wonderful to work with from the moment I arrived. The car was ready for the test drive upon arrival. At no point did I feel that Ryan was trying to "sell" me. He was laid back, interested in what I wanted in a car, and making a deal I was comfortable signing. Greg worked with me to make sure the financing was something I could do and helped find me the absolute best rate (trust me I shopped around before going in). I was extremely happy driving my 2012 Toyota Highlander ride off the lot! This experience was like buying a car from a friend. Highly recommend this dealership and Ryan to anyone in the market for a car!

George

Jan 26, 2015

Looked at several places for various makes and models. Bought a new 4Runner here with a great deal on the purchase and trade. Cindy was great to deal with and Steve was very helpful. Thanks

lifesaver4co5

Jan 19, 2015

Drove 2.5 hours to purchase a used truck from this dealership. They were very nice and pleasant to deal with. I had originally emailed Harry but he was not available on that day so Cody had the pleasure of helping me get into this new (to me) truck. Everything was just as described and pictured. Upon arrival I was greeted and the truck was ready for my test drive. Finished the test drive and everything from the financing to the final delivery of the truck was handled amazingly. These guys are very down to earth people with your best interests in mind. Also I was happy to see they were a no pressure bunch. I would recommend ANYONE that needs a vehicle to make the drive... It is worth it!

PRWP

Jan 19, 2015

I had to make a new car purchase in a very short period of time. Cody Robertson was very helpful and was able to provide me the car I needed with the color and features I wanted in less than one hour. I drove out with a great car.at a great price.

kjon

Jan 17, 2015

Purchased a Dealer car from Ryan in early November 14. Ryan was very patient as we tested several cars of the same model. He also made sure a few requests we had were fulfilled. I feel Bayside gave us a fair trade in value on a very high mileage car (205k). Their sale price was also very competitive with other advertised prices. Since we were in a rush, Greg pushed the paper work through and Ryan made sure the car was ready so we were able to make our family commitment on time. Thanks guys.

bw_keefe

Jan 1, 2015

I purchased my car about a month ago. I was looking for a car that would provide dependable transportation at a fair price and at Bayside there was a wide selection. The salesman was helpful in providing me with the information I needed to get the right car. He wasn't pushy and he just let me look over the inventory and make my choice answering any questions that I had. Everyone else there was very pleasant as well. The price was well within the range I was expecting and could afford. There were no surprises and I came away with the car I wanted.

CGCruiserDude

Jan 1, 2015

Recently purchased our third vehicle from Bayside. This time it was a slightly used 2014 4Runner. Each experience has gotten better over the years. Cindy worked with Steve to get what I wanted for my trade and the price I wanted on the new vehicle and the transaction was quick and easy (Janet is awesome). We routinely use there service department and they're one of the better ones. Kevin and the guys are great. I'm constantly on forums for both the FJ Cruiser (my other vehicle) and the 4Runner and I feel lucky compared to some of the horror stories I hear about the "stealership" service departments others have to contend with. I like that I can purchase locally and get exactly what I want with great follow-up service. Thanks!!

db2014

Dec 18, 2014

Before my search for a car, I researched prices and cars that would meet my specific needs. Armed with limited knowledge and a great deal of skepticism, I visited several dealerships. I was amazed how little the sales staff knew or cared about their cars and my needs. They just wanted to move cars. Then I heard about Bayside and decided I'd give it a try. I was greeted by a wonderful, knowledgable woman, Jessica Sullivan. Her knowledge of cars was impressive, but her ablility to listen to my particular needs and identify cars tailored to my specific needs was amazing. Plus, she didn't hesitate to tap other staff members that may have been more knowlegable about a specific issue. I felt that I had the whole Bayside staff working together as a team to make sure I got exactly what I wanted. They were not just interested in selling a car, they were interested in doing their job in the best way possible. Bayside is the place to go!

jldembrow

Dec 15, 2014

As a first-time customer and car owner, I was blown away by the customer service I received at Bayside Toyota. The staff worked with me to help me stay within my budget and was more than accommodating in satisfying my needs when looking for a car. My sales representative Aaron was honest and explained the process to me thoroughly so all my questions were answered.The only problem I had with my car is that a part on my 160-Point Vehicle Check was broken. The guide of my oil dipstick was cracked off and rusted, yet it was checked off as acceptable on my paperwork. I went to the mechanical department immediately and when I explained my situation, they took my car back and had me out of the office within 30 minutes and let me know that my part had been ordered. I received a call a week later that my part was in.Great service! They will go above and beyond to keep their customers happy and be fair!!!

TheBarlettas

Dec 1, 2014

Lauren Thompson was fantastic and made the car buying process so easy. She had exactly what we wanted ready to go with no hassle. The entire Bayside Team is extremely easy to work with and will also be our first choice when looking to buy a new vehicle.

kimtwins2009

Nov 7, 2014

We had such a GREAT experience with Bayside. Sent an email through their website about a truck my husband and I were interested one evening, the next morning, we immediately got a phone call from Harry (Internet Consultant). He was very nice and he promptly contacted the sales manager Jeff about what we were interested in and the price we were looking for. Once arriving to the dealership, the process was so quick and the truck we were looking at was in EXCELLENT shape for it being used. This is our 4th car through a dealership and by far this was the BEST experience from start to finish. We got the deal done within an hour and we took the truck home! Will definitely come back to them in the future and will let everyone else know to go to them! We thank Harry, Jeff, Jimmy and Janet for EVERYTHING!

willdela

Nov 3, 2014

Lauren found exactly the car for us, and Janet Poloski made the financing paperwork a pleasant breeze. The whole process took no more than a few days. Easy decision to make. Thumbs up!

Mtj3965

Oct 25, 2014

My experience with this dealership has been great I found them through my insurance company after my car was totaled The salesman actual picked me up from the rental car office. He helped me make the right decision without being pushy. I felt like my business was appreciated from beginning to end.

Cbk407

Oct 22, 2014

Brought my car in for 10000 mile checkup, was informed there was another recall on my car, for the seat backs. Told them it had already been completed. No this is a new recall. Two months to get the parts, schedule the appointment, drive there. Oh wait this has already been completed. I told you that two months ago. The response, "Oh well this is great because now we have the parts that no one else has!" Never mind that I lost a half days pay, no apology for the mix up. Really duede, this is great for Bayside. You really need to work on your customer service. 12000miles and 6 times for repairs. Mice in the engine when purchased, AC recall, seat backs, headliner, disconnected electronics, and seat backs. Going back to Honda

v.shapiro

Oct 22, 2014

BAYSIDE TOYOTA and JESSICA SULLIVAN made finding and purchasing my new touring Avalon a delight. I knew exactly what I wanted and Bayside Toyota made my purchase seamless. Jessica Sullivan provided me with an extensive review of all the car's bells and whistles. She made it possible for me to really enjoy driving my DREAM CAR.

Brad

Sep 17, 2014

First visit to the dealership and it was pleasant enough and pretty much what I would have expected. We have a company vehicle that the keys were locked in and we needed to get a replacement key made. We dealt with Corey over the phone and in person and he was great to deal with. We thank you for the great customer service.Brad Wells at Herrington Harbour North.

carrieannpope

Sep 5, 2014

Prior to coming to Bayside Toyota my husband and I did our research on which car we wanted to purchase. We had a pretty good idea that the Prius V was going to be the best fit for us and our growing family. Once we decided upon the vehicle we started searching for which dealership to purchase from. Neither my husband nor I had ever purchased a new car so we were a bit apprehensive about the process. We researched dealerships within a 100mile radius from our home in St. Mary's County. The reviews for Bayside Toyota were far and above any of the other places we looked at (and their prices were very competitive). We decided to make the trip up to PF and are very glad we did! Lauren was very knowledgable and NOT PUSHY at all. She took the time to explain the vehicle to us and provided us with excellent information. Actually everyone we worked with was just great (the gentleman who finalized our paperwork was a hoot...by the time we got to that stage it was around 930pm on a weekday...i was punchy and tired...but everyone took their time with us). My husband and I have already recomended this dealership to our friends and are sure to be back.

Avib87

Sep 2, 2014

I came from DC because of great reviews and I immediately understood why it's so good. Wendi is the best!!!she did a tremendous work to make sure that the whole process will be fun,pleasant and smooth!! She took care of everything and was so nice,kind and awesome!! And not a word about the beautiful camaro :)

Beekbeek1

Sep 2, 2014

Customer service was excellent. Jessica was very easy to work with. As with any dealership you need to do your homework before you get there and go slow so you don't get caught up in the deal!

Kathymor27

Aug 9, 2014

I recently purchased a Toyota Venza and the experience was nothing but pleasant. The sales person (Lauren Thompson) was knowledgeable but not pushy. This is the 5th vehicle we have purchased from Bayside and we consider them the only dealership for us. With our other purchases we have had exceptional service from the Service Department.Bayside Toyota should feel proud of the way they treat their customers!

rnpedser

Jul 31, 2014

I would have given all 5 stars except when I purchased my Tacoma I was told that the finance guy would get back in touch with me about getting my fiance's name on the title with mine. I called a few days after my purchase and still was told that it was being worked on and that he would call me back. To date I have still not heard anything back in regards to this. As far as Jessica I could not have asked for better patience and understanding form her then what I received. We were at the dealership for almost 6 hrs and had 2 kids with us. She took the time to play with my kids and ensure that they were entertained.

Sue Hailey

Jul 22, 2014

We were purchasing our first truck and were turned down as we entered the doors of one Toyota dealership. Someone suggested Bayside and we purchased our truck there. Since this experience, we have continued to bring our business to Bayside as well as our families. Their service department is the best and customer service has been fantastic. The sales people are definitely there to help. We will continue to trust Bayside with our driving needs.

mwriess

Jul 14, 2014

No pressures and friendly service. The SUV we were seeking was not immediately available in the color combination desired. The team located the specific vehicle as requested without issues.

BobbiBaker

Jun 28, 2014

Buying a new car is scary but Bayside Toyota did a great job of keeping the information cut and dry and exactly what we wanted. Frankie was fantastic with his follow-up, answered my million questions and was very friendly. Greg went through our financing with us and he was efficient and very friendly as well. Would definitely do business again with these two!

RebeccaClendaniel

Jun 21, 2014

We drove over 2 hours to come and look at a car. Everyone was super duper nice. And the car was extremely well priced. I love it so far. I couldn't be happier. Thank you .

lisamccormick

Jun 18, 2014

I have purchased 5 vehicles in the past 5 years from Bayside Toyota. They have always given me the most for my trade and the best price for the new vehicle. I ALWAYS do a lot of research when buying a new car and have my trade evaluated by other dealerships but they have always exceeded other offers :) I highly recommend Lauren and Steve Thompson... you will never be dissappointed!

Frostburg1984

Jun 16, 2014

I had a very pleasant experience when purchasing our RAV4 from Bayside Toyota in Prince Frederick, Maryland. It started with a very informative website that displayed their used vehicle inventory in a very user friendly way. I had been visiting their website for approximately three months to get educated on their pricing and the turnover of their inventory. While there for a basic service on my Toyota Hylander, I walked around the lot looking for two vehicles I had seen on the website. I was greeted by Ryan Franklin, a very friendly and informative salesperson. Ryan was very patient while I picked his brain about the various options on each vehicle and he offered information that I did not think to ask about. He directed us through a great test drive route that really demonstrated the ability of the RAV4. At no time during the whole process did Ryan use any type of high pressure sales tactics. The entire buying process was very cordial and professional...beginning with becoming informed of the product with Ryan's assistance, finalizing a purchase price, and processing the paper work. I would greatly recommend Bayside Toyota to my friends. The only thing I am sorry about is that I didn't purchase my other Toyota from Bayside.

phairflhx

Jun 16, 2014

This is my third vehicle purchased from Bayside Toyota. I purchased a 2014 4Runner Trail from Frankie and Blake this past week, and they were by far the best team I've had the pleasure of dealing with in my history of vehicles. If you're looking for a great deal, look no further! Great selection and an even better location. Bayside customer for life!!

ttynan

Jun 15, 2014

My daughter and I came in looking for a new car for her and we met Ryan Franklin in the parking lot. He was friendly, knowledgeable but never pushy. He worked hard to get us the best price he could. We actually got a better price at another dealership but we liked Ryan so much that we bought the car from him. Steve and Blake, the Sales Managers were also great, but I can't say enough good things about Ryan and I would recommend that anyone buy a car from him.

BrandiShorter

Jun 15, 2014

I walked into the dealership, after having emailed about a 2014 Toyota Tacoma earlier in the day, only hoping to get to test drive it. I had been to 2-3 other dealerships prior to coming to Bayside at the recommendation of a friend. The prior dealerships tried to bully me into making a deal, they made me feel like I was burdening them and like I was irrational for wanting to trade my vehicle in and try for something new. They told me I'd have an outrageous payment and I'd have a ridiculously high interest rate, yet they didn't take the time to make the phone calls and work the numbers. I was over the whole car shopping experience.From the moment I walked into Bayside, I was offered a beverage, nice conversation, and they understood my frustration with my experiences with the other dealerships. At first, after the paperwork was drawn up, it appeared that the deal would not work for me, but despite the late hour and my need to stick to a specific payment, they continued to work on deals, get on the phone and make the necessary calls to move some numbers around, and work with me in order to get me into the new vehicle I wanted, at a payment I was comfortable with, at an interest rate that blew my mind since I was told I'd have a double digit rate by the other dealerships! I apologized repeatedly for keeping them so late and for being so strong in sticking to my payment needs, and they repeatedly made me feel completely at ease with what was going on, telling me that they only wanted to help me, and continuing to offer me things to help make the deal go smoothly. I am beyond pleased with the service I received at Bayside Toyota in Prince Frederick. I've been telling my story to everyone who asks about my new truck, and I've recommended them to a few people already. If, on the rating survey above, anything better than great was possible, I'd still want to surpass that as the people at Bayside Toyota are beyond amazing. I have never had such exceptional service in my years of car buying. THANK YOU, THANK YOU, THANK YOU!!!

missycherry

Jun 14, 2014

Had an excellent experience at Bayside buying our new Toyota Sienna. Jeff was great to work with as a salesman. We were able to work everything out over the phone which made the visit to the dealership painless and simple. The finance team was also fabulous. Never felt pressured into buying any extras we didn't want.

dlinehan

Jun 13, 2014

I commute over 100 miles to work and back and was looking for a vehicle that would be comfortable and economical at the same time. My current vehicle was a 2010 fusion that got 26 mpg. Frankie Tayman showed me the Camry hybrid vehicle. Being new to the hybrid market I think I asked a hundred questions, some even twice. Frankie was very patient with me and answered all of them. He knew that I was looking at the Fusion hybrid as well and he never tried to talk me out of buying the Ford. Instead he sat with me and helped me to write a 'must have' list and then made sure that each vehicle he showed me met my list. At one point I came to him and asked him about a smaller car that was not a hybrid that gets better gas mileage than my fusion. Without missing a beat he showed me the corolla that met my must have list. On one test drive I asked him what made him want to sell cars and his answer was, "I like to match people to the car they will love. It is not just about making a sale, but making people happy." The way he treated me I could see that he was genuine because his actions backed up his words. Frankie also impressed my husband. He gets annoyed when he knows more about a car than the sales person. He thinks that Frankie was the most knowledgeable salesperson he has spoken to in our last four car purchases. The icing on the cake for our experience was the color choice. After my final test drive between the Toyota and Ford I went home and discussed with my husband which car to buy. I decided that the one I loved the most was the Camry. Then I had to pick a color. The blue that I loved was only available in the 2014 and not the 2014.5 so I was leaning towards the red. My husband went to Frankie the next day to let him know what I had decided. I had to work so I could not go. When doing the car search for the red, Frankie noticed the blue that I wanted was available with all my wish list items. He told my husband and they decided to surprise me with the color choice. The following evening Frankie came in on his day off to surprise me with the car. I am not sure who was more excited, Frankie or my husband :) This was the best car buying experience I ever had. Frankie went above and beyond to help me find "my" car. The others at the dealership were polite and helpful as well. We were very happy with the treatment we received. We would recommend the dealership to others without hesitation. The salesperson Frankie however makes me want to call all my friends and tell them to go to him to buy a car. That is how impressed we were. Happily driving, Debbie & Tom Linehan

shellqueen

Jun 11, 2014

Just purchased our third vehicle from this dealership. They are very easy to work with and have always met or exceeded our expectation for price. Friendly and courteous. Would buy another car here when needed.

hybrid2

Jun 7, 2014

We had a great experience at Bayside Toyota; the service was wonderful, and Robert Smith was great. He was professional, polite, friendly and knowledgeable about the car we purchased. He showed us the car, explained how the car operated, facilitated a test drive and overall it was a great experience. I would highly recommend him to my friends and family.

Wonderfultime

May 31, 2014

I had a wonderful time at Bayside, Peter, Frankie, Steve and the finance lady (sorry I don't remember your name) did an awesome job at making my family and myself feel at home. When I arrived I requested Frankie, but he was unavailable at the time so Peter took us around. Peter answered our questions and concerns. Frankie became available and the mutual friendship was respected. Frankie then was able to continue doing business with me. I really enjoyed my time at Bayside. They made me feel like family once I walked in the door. There was no rush, they made us feel welcome like family.

Gjarboe

May 19, 2014

Ryan Franklin was the sales person. He was very friendly, took his time explaining everything , and helped us every way he could to get us a good deal. Steve Seek helped to finalized the deal. Steve was also very friendly, knowledgeable and helped us also to get a good deal. We liked working with Ryan and Steve and appreciated all their help. We would highly recommend Bayside Toyota.

stacylyons

May 17, 2014

Our sales person, Ryan Franklin was very helpful and knowledgeable. He was able to get us exactly what we wanted in a short amount of time. He facilitated the trade-in of our current vehicle and the lease of a new RAV4 at the price we wanted. This is the third car we have gotten from Bayside Toyota and we have recommended them to many friends.

annoyedbythissite

May 13, 2014

Weve bought cars from Bayside for about 12 years, and had our cars serviced there for even longer. We dont buy a lot of cars because they last forever; our Sequoia has 325,000 miles. When we decided to look for a new car Gale stopped by to talk to Cindy Heern, who worked with her on the target prices we had from various buying services. Cindy helped her focus our interests. A few days my wife stopped in with me, but Cindy had to be away. The sales team pulled together and helped us with test rides and my questions. We returned a third time and Cindy was back and picked up from the other team members and completed the sale. Baysides teamwork inspires confidence.

Hmskool35

May 12, 2014

The title says it all. When local people work as hard as these people do it is always a pleasant experience dealing with local businesses.

scshearer

Apr 24, 2014

Jeff Lehnen was very professional, knowledgeable & friendly. He expedited our purchase & made the whole experience pleasant. He was accommodating to our schedule and limited time frame to complete the paper work needed.

acyou

Apr 22, 2014

When we finally decided that it was time to car shop, we were excited and filled with dread. Like a lot of other people we have not always had a great experience with car salesman. We have spent hours and hours at dealerships in the past and never satisfied with the deal that we received. Dealership made promises to us that never happened.Upon arrival at Bayside, we were met a the door by a eager salesmen. We were thinking, oh boy here we go again. We explained that we wereinterest in test driving two of their vehicles. The salesman was very informative about the vehicles, he explained all the new features that were available and we were quickly behind the wheel. After completing the drives the sales manager was ready with their quotes on both vehicles. We didn't have to wait around while our salesman went back and forth, bargaining on our behalf. We had done our homework on the internet, so we new what was a reasonable price. They offered great prices on both vehicles, we had a really hard time deciding.We decided on our purchase, went thru the process of financing, which was another surprisingly pleasant experience. We never felt anypressured by the salesman, sales manager or the finance office.All in all, we had a great experience and we have already told all of our family and friends.Our daughter purchased a vehicle there a week after our purchase.

LORA0504

Apr 19, 2014

This is our 6th purchase from Bayside. We will not go anywhere else! Beast customer service around and that service continues long after you purchase the vehicle. They truly are like family!

newtoyotabuyer

Apr 16, 2014

Karen was very helpful in finding us the exact model with all the equipment we needed.Price was quite satisfactory.She went out of her way to help us.

PeytonT

Apr 13, 2014

I first contacted the Internet Consultant, Harry Nguen, and he was exceptionally helpful - open, positive and set a very positive tone. I drove over 3 hrs to see the vehicle. The Sales Consultant, Lauren Thompson could not have been friendlier and seemed to know a lot about trucks and this truck in particular. The Financial Manager was likewise friendly and helpful. The deal was concluded and all paperwork completed in short order - the truck was exactly what I was looking for!

x101506

Apr 10, 2014

The entire sales staff were all excellent and kept in touch with me during the entire process (I ordered a new 2014 Highlander). The delivered price was better than I anticipated and there weren't any hidden charges, surprises etc. During my inquiries (internet and in person) there wasn't any sales pressure what so ever. A test drive was arranged when a Highlander came into the dealership ( they were just on the market) and all my concerns/questions were answered before I ordered one. I took delivery within the estimated time period and felt very comfortable with the process from beginning to delivery. The vehicle's ins and outs were clearly explained and any questions I had were answered when I picked up my new Highlander. I have received both dealership and staff thank you letters for my purchase and am very impressed with the complete process from day one. Thank you Lauren, Blake and Andrew.

dwoolford

Apr 8, 2014

After weeks of reading car reviews and trying to determine exactly what I wanted in a car, I narrowed the search down to either a Scion or RAV4. The first stop we made was at Bayside Toyota to see a RAV4 which unfortunately had been sold the night before. Eric Eitel, our sales representative, found another RAV4 and a Scion xB for us to test drive. He was extremely patient while I drove the Scion, RAV4 and Scion again. I loved the Scion and that's what we finally decided on. Eric was with us throughout offering to answer questions, suggest other cars and keep us company while the paperwork was completed. The price of the Scion was very good and the price for my trade-in was exactly what I wanted. I would most definitely recommend Bayside to anyone and will go back again if/when it's time to purchase another vehicle. All in all a very good experience.

billpw

Apr 3, 2014

What a great experience. Ryan Franklin listened to what I was looking for and showed me just the specific models that I was interested in. It was wonderful to work with someone without listening to specific sales pitches. Ryan showed me the models I was interested in and took me to Blake when my model was decided. The sales process was quick and painless. Blake got everything together for Ryan to complete and the paperwork processed to Janet quickly. Janet explained my options, tallied up the paperwork and got me out the door.This was a great experience for buying a car. Ryan Franklin was outstanding and is someone I would enjoy dealing with again.

4688

Mar 27, 2014

The staff was very helpful and friendly. I was able to purchase a new 2014 Toyota Sienna at a cost that made me feel like I got the best deal possible. I would reccomend anyone to Bayside and to contact Pete Oestringer to be their salesman. Pete made my wife and I feel like he was there to help us with whatever we needed and was not pushy or rude in any way, as sometimes, we have known salesman to be. Everyone at Bayside was professional and took care of us.

xploit1030

Mar 12, 2014

This is the fourth vehicle I have purchased from Bayside Toyota and every time they have been a pleasure to deal with. I am very particular and always come in knowing exactly what I want. Steve has always made sure I get what I'm looking for. The entire sales staff was incredibly helpful every time I went in while checking on the status of my vehicle's arrival. I will gladly return the next time I need a new Toyota.

CC1211

Mar 12, 2014

This is the third vehicle we have bought from Bayside Toyota and the reason is they treat you like family. Most people including myself hate shopping for new cars with all the haggling and deception. But working with Lauren we discovered she is not only a knowledgeable salesperson but she is also very friendly, honest and made our experience a pleasant one. Steve was very fair and worked with us until we were satisfied. And Janet was friendly and down to Earth. We will continue to have all of our vehicles serviced at Bayside because we like working with Paul and Kevin. I would highly recommend Bayside Toyota to anyone looking to buy a new or used car.

Sonny92

Mar 11, 2014

My experience was very good as both sales representatives understood what I was looking for and were very helpful in showing me all available options and set me in the right direction. They were very patient and knowledgeable and answered all of my questions.

fredcarver1

Mar 7, 2014

I always deal with Kevin Freeburger in the service dept. at Bayside because he is friendly, courteous, respectful and knows his stuff. He lets you know what's going on and does not try and "over-sale" you on items that are a "we suggest you get this done." Bayside, you have a good one in Kevin and you better keep him because it's that kind of service he provides is the reason that myself and I'm sure other people keep coming back. BTW, I'm not the kind that often feels the need or takes my time to write/review or give comments. Thanks again Kevin!Fred Carver

Rdc0629

Mar 7, 2014

Have purchased several vehicles thru Bayside Toyota. Lauren is very knowledgeable, helpful and friendly.From the time I walked thru the door till I left wth new keys in my hands,Lauren made it an easy pleasant experience.Wouldn't go anywhere else.

ksbradshaw123

Mar 4, 2014

I was very pleased with my recent experience at Bayside Toyota. The sales consultant, Rudy Kramer, was very friendly and polite. The finance manager, Steve Seek, was able to offer us a variety of options so that we got exactly what fit our budget.

cguy

Mar 1, 2014

Frankie was a very respectful saleman and was able to answer all my questions on the different models of Camrys that I was interested in looking at. His follow up was good and not pushy. Blake was also very helpful as well as Janet in the Finance Dept. A great team! Will recommend them to my friends. Frankie also arranged maintenace for my old '05 Camry to be completed in record time for me. It's these little extras in customer service that mean so much and make you want to return.Thanks for a great car buying experience with very little stress.

smchittams

Mar 1, 2014

I enjoyed my experience at Bayside Toyota. I initially went to the dealership to test drive the Toyota Highlander and Chevrolet Traverse to decide which SUV I wanted. Since Basyside has both Toyota and Chevrolet dealerships side by side I was able to test drive comparable vehicles. My sales person Eric was excellent in allowing me to test drive both vehicles, answer questions regarding the Pros & cons for each vehicle. Once I had determined I wanted to purchase the Toyota Highlander, the process to complete the sale was very quick and efficient. I rate this dealership very highly and would recommend them to anyone I know that would be interested in buying a Toyota product.

sscelzo

Mar 1, 2014

Excellent buying experience ... have also used service department ... will continue to patronize Bayside ... all employees are friendly, knowledgeable, and accommodating ... only improvement I would recommend is a complimentary customer car wash service

dcotillo

Mar 1, 2014

My overall buying experience with Lauren and Steve were excellent! Many of my friends say that they hate shopping for cars but I have to say this is our third purchase with Bayside and we never feel stressed there. Never felt pressured by Lauren to purchase the vehicle that I was looking at nor to purchase anything beyond what we were able to afford (like some sales people tend to do). Steve was also a pleasure to work with. He was very helpful in getting us a deal we could live with, both were very accommodating. Will recommend them both to anyone who may be shopping for a car. Love Bayside!

Jimmybare

Feb 27, 2014

Wasn't planning on buying a new car but when my previous one broke down I decided it was time. Went in and checked out a few trucks and decided on the Ram 1500. Had excellent help from all the employees and the process was smooth and painless. Will be returning for my next purchase as well.

Lisamaldonado

Feb 25, 2014

Karen went out of her way the day after the sale to help us set up our onstar and syncing our phones for us. Everyone in the dealership was friendly and made us feel comfortable.

skthurman364

Feb 24, 2014

My husband and I have purchased two certified pre-owned Toyota's from Bayside. Our experience with the dealership has been very positive. Both times we saw the vehicle on their website and then went down there for a closer look. Robert Smith was our salesman in both instances. He is very friendly, knowledgeable about the vehicles, has a good sense of humor and does not pressure you to purchase. The finance department was very helpful also. Our only issue is that they need to speed up the finance process by adding an additional staff member. Overall we are very happy with their dealership and will absolutely purchase from them again.

dfillius

Feb 21, 2014

Karen was wonderful to work with on the purchase of our new car. She was kind, patient, and helpful. Blake, the Toyota Sales Manager, was easy to work with and helpful in locating the car once a decision was made. He is honest, smart, and confident. We purchased our first Toyota from Blake in 2008 when he was a salesman which was also a very good experience.

hidlyn

Feb 18, 2014

I purchased a new 2014 Toyota Sienna XLE this afternoon from Bayside Toyota. I found the atmosphere congenial and helpful. I was greeted immediately upon entering by Eric Eitel who did everything he could to answer my questions and work up a no pressure proposal for me based on my interests and suggested target price. There were no tricks or hidden costs that popped up last minute when dealing with Steve, the finance manager. It was the least stressful car purchase I have ever made. The one frequent comment from staff was that they enjoyed working at Bayside because of the camaraderie among the staff and fairness to the customers. I would highly recommend Bayside to anyone. Great experience.

jtdickerson

Feb 16, 2014

There was no pressure to buy. Very easy process negotiating numbers. Finance was a breeze also. I would definitely recommend anyone looking to buy to go to Bayside.

lkreps8506

Feb 14, 2014

Pete was amazing to work with! He spent time with us and didn't make us feel rushed into buying anything. He wasn't pushy which is great because that has caused us to leave dealerships in the past. He came in on his day off (through snow and bad weather) to help us with our purchase. Pete was very patient with our three rowdy children, and as a mom that is one of the major qualities I notice! He is by far the best salesman (car or otherwise) that we have had the pleasure to work with. We will definitely recommend him to anyone interested in purchasing a new vehicle.As for the price, my reasons for "good" have nothing to do with the dealership or the people. With any large purchase, I always wonder if I could have gotten it for a lower price but I am very pleased with the cost and think it was fair. Working with Janet was also a great experience. She was able to offer us a lower interest rate than our lender and kept our monthly payment below the set amount, even after adding warranties and additional options. We did not feel like we were being pushed into buying something we didn't want or need but she listened to our expectations and experiences and recommended what she thought would be good for us.

MSvick33

Feb 12, 2014

came in for an interest in a 2013 Toyota Highlander. my desire to keep my payments low kept me from getting that particular vehicle.Mark Wanawaker then stepped up and offered his vehicle which was a 2012 but in excellent condition and a price I could afford.deal was finallized in no time. and we were able to take delivery the next day. Awsome people fantastic assistance and very satifiyed recipients. Im sure we will love this vehicle for many years. and when time comes to repurchase. Bayside Toyota will be my first stop.Thank you Eric for a job well done.

scarr62

Feb 8, 2014

After a long time searching for the vehicle I wanted I ended up at Bayside Toyota to look at a couple vehicles I saw on line. When arriving Lauren was the first to approach me asking if she could help. She was kind enough to take me out to the cars I wanted to look at even though one was not in her area. All and all it was a great experience and I thank Lauren for dealing with me mostly on via emails, with my busy schedule it was great that we were able to negotiate the sale in a positive way that made it easier on me. I am so happy with my purchase, the Venza is what I've wanted for years and even buying it used it was in great shape and clean. Other then the mishap with the frozen wiper fluid it was a great dealing with Bayside Toyota.

lpbab

Feb 5, 2014

Ryan Franklin was very courteous, friendly salesman. He was very knowledgeable of the vehicle. Was eager to sell vehicle, without applying pressure. Followed up sale with phone call and letter - making himself available for any assistance needed after sale. Felt very comfortable working with Ryan and would recommend him.

fcsj

Feb 4, 2014

Mr. Peterson was very responsive to our requests during our review of various vehicles. For example, he made arrangements for us to review the inside of Toyota Sienna in a warm garage during a exceptionally cold day. On the second visit, he had the vehicle ready and warm for us to test drive. Mr. Thompson was vey helpful after we decided on the Sienna and wanted a particular model and color. The vehicle was available at the dealership as promised. Both Mr. Person and Mr. Thompson established a relationship with us during the sale process. I can only hope the service aspect of the dealership is as professional.

Stephanieborrero

Feb 4, 2014

Best experience at a car dealership ever! I didn't feel pressured into affording something i couldn't afford. My Sales Rep was Lauren T. she was absolutely amazing, efficient knowledgeable and didn't pressure me into buying something I couldn't afford. I will be doing business with them in the future!!

DouglasDoty

Feb 4, 2014

On one of the snowiest days we have had my wife Patti and I went in to just browse for a Prius, Peter came out and was extremely nice, informative and cooperative with us. We test drove a car after much explanation and came back the day after with our trade in. With Peter and Blakes help we bought a Prius V 2013. We are very happy. Peter just had a can do attitude from the beginningDoug Doty

rlhamill

Feb 1, 2014

This was the best experience I have ever had purchasing a car from a dealership. My sales associate Jeff Lehnen was very friendly and courteous. He was very knowledgeable about all vehicles on the lot,especially the one I was looking to purchase. He worked with me to make sure I was comfortable the price. I will definitely purchase from Bayside Auto Group again if I ever need a new or used vehicle.

stewa354

Jan 29, 2014

Excellent staff!!! Starting with the expertise in Service with, Kevin Freeburger. Finding me the perfect car at the perfect price, even answering any questions I had while off work - Lauren Thompson. Finding me the best loan and walking me through all the steps - Blake Messmore. And being walked through and explained thoroughly the details of my loan and contract by Steve Seek. I was greeted every time I entered the store and will recommend Bayside Toyota to ALL of my friends and family.

darichards

Jan 17, 2014

The customer service and time they spent with me was extraordinary. My first visit was to just shop around and visit other dealerships in the area, but I was so impressed with the way I was treated that I never went to other dealerships. when I was ready to make a purchase, I came back to Bayside.

djmcginn

Jan 15, 2014

They were great. They got me a great interest rate and was able to give me a great overview of what my new car did before I left the car lot. Rudy was wonderful and helpful.

anaara

Jan 5, 2014

Karen provided needed information in a timely manner and was very patient, thorough, and a pleasure to work with. I highly recommend Karen to others when purchasing a vehicle.

Fullvolley

Jan 5, 2014

Simply the easiest new car purchase I have ever experience. Very professional, competent, and friendly staff. Extremely responsive and willing to work towards a fair and reasonable price point. No hassle or pressure through the negotiating process. The entire team worked hard to find my vehicle of choice and get me exceptional financing options. Worked very closely with Sales Representative (Lauren Thompson) and Sales Manager (Blake MessMore) and they could not have been more accommodating and helpful. Overall, a very positive experience that I will recommend to family members and friends.

skipstortzum

Jan 4, 2014

I was looking for a Toyota Tacoma and called an old friend (Jeff Lehnen) and he said come on up to the dealership. He arranged for me to test drive a Tacoma and I was happy with it. They did not have what I was looking for so Jeff hooked me up with Steve Thompson in order to order exactly what I wanted. The order came in on time and I was able to work out the deal and trade-in with Jeff and Blake. My only druther with the whole experience was I thought that I could get about three thousand more dollars for my trade-in due to what I saw on the internet.Every person I dealt with was professional and courteous and made buying my truck a pleasurable experience.

bnanab29

Dec 25, 2013

Rudy came out to the lot where my husband and I were looking at the RAV4. We told him we wanted to take it for a test drive. We did and decided we were interested in buying, but not what was on the lot. So we went inside and I gave first and second choice to a lot of options. Rudy went to locate what I wanted from another dealership. We then received a phone call that required us to leave the dealership. Rudy called me right away on my cell phone to say a vehicle was located. He gave me the price, plus my trade-in price. We were happy with it and made arrangements to come in 2 days later to purchase the RAV4. By the time we returned 2 days later, my husband and I decided we were purchasing a Tacoma also. We arrived with both vehicles we were trading in. While Steve was doing the paperwork for me on my RAV4, Blake was haggling on the trade in price with my husband. My husband got the trade in price he wanted and so purchased a Tacoma. We have nothing but nice things to say about how the whole experience of the purchases went. All three men were very professional and pleasant to work with. We had bought our last 3 Toyotas from this dealership. We have been so happy with this dealership that we came back and bought vehicles number 4 and 5. That should tell you something about what we think of this dealership and the people working there.

valley1

Dec 18, 2013

This is the first Toyato I have ever bought. Always been chevy. Ryan was great to work with in helping select a new car. I would recommend Bayside to others looking to by a car or truck.

eledonne

Dec 9, 2013

Frankie, Kevin, and the guys were friendly and knowledgeable, and they helped us out as much as they could with price, and no pressure. Thanks!

rpieters

Dec 8, 2013

This is the second truck I've purchased from Bayside Toyota and the experience keeps getting better. Lauren was wonderful and I know this sounds cliche, but she made me feel at home--like family and it's not a put on; she is authenic. Thanks for the great experience and I highly recommend this dealership.

Tkay1968

Dec 2, 2013

The reason I gave the rating I did is because over the years I have bought many new/used cars. I have bought a couple from this dealership, but that was several years ago. I have to say that my salesman, Robert was probably the friendliest salesperson I have ever dealt with. No pressure, no gimmicks, just an all around great person. And having Janet as the financial person was a great experience too. She did her best to get us at what we wanted. Thanks for a great experience! I would definitely come back again if I am in need of another car!

Varberos

Nov 20, 2013

I had a vehicle that left us stranded on a Friday night. I needed a replacement by Monday and Bayside Toyota was my first choice. A couple years ago, we purchased a 2011 Scion from Steve here at Bayside and the experience was the best we've had with any dealership so we went back to Bayside. We went in on Saturday afternoon met with Steve (who remembered us) and started looking at options available for new Tacoma Sport trucks which were in limited supply within a 100 miles radius. He laid out the options and what was available/what he could get in such a short period of time, but ultimately he was very good at informing us of the pros and cons and letting the decision be ours. We left Bayside with a new 2014 Tacoma Sport. We were very pleased with the purchase and the excellent care and service received. Janet handled our financing/warranty paperwork. She presented the warranty and maintenance options and left it to us to make an informed decision. We did not feel pressured.Ryan Franklin called the following day and asked how we were enjoying the truck. Additionally, he asked if there was any questions we had and we should not hesitate to call him. Thank you Steve, Janet, Ryan, and Rudy. Sincerely, Mike & Dorene Varbero

MichaelFischer

Nov 4, 2013

I took my scion frs in for its 15000 mile service which includes a tire rotation, multipoint inspection, oil change and cabin air filter replacement. The first service was prompt and courteous (Gen Cartwright was my service advisor) however I received a call the next day from him to inform me the oil change hadn't been done, just the inspection and tire ration. So I had to take the car back. I asked him to tell me what the entire service entailed but he said he didn't have the information. They proceeded to change the oil. While waiting I looked up the recommended service on my computer and showed Gene that the cabin filter was suppose to replaced. He also confirmed by looking in my owners manual. Despite this the service manager told him that it was not covered and refused to replace although they couldn't show me what service was suppose to performed. I called scion customer service and they confirmed it was covered. I went the next day with my Scion Boost Service Plan and showed the manager (Kevin Murray who was very condescending) and even then he refused to acknowledge it was covered but finally agreed to replace it. After they ordered it, I had to go back again to get the filter. I went ahead and installed it myself to be sure the work was performed. I wouldn't have thought a service would be so difficult or that I would have argue to have a full service performed. I know mine was the first frs they had serviced but I wont take it back there ever again.

EvelynLewis

Nov 4, 2013

I was extremely nervous to purchase a car. I have had my RAV4 since high school (I graduated over 10 years ago)...and I did not want to let her go or have a car payment. Frankie, my sales person, was very helpful, and made the shopping experience easy. He answered all my questions and gave suggests. I test drove a Camry and a newer RAV4...I ended up purchasing the RAV4 that day! I was still more comfortable not having a tail end on my vehicle. She rides smoothly and was clean. Blake and Janet were awesome finance people...I was able to stay within my budget and got the maintenance package I needed. I did not feel any pressure during the entire time. Also, I did not spend the whole day in there. It took less than 5 hour to complete everything!

tstreets1969

Oct 31, 2013

This was my second time buying from Bayside. Both times I was treated very well. The salesman Mike was very friendly and helpful in answering any questions. Steve Thompson was a joy to work with..he needs a part time job as a comedian because he has some jokes now. His sense of humor was one of the highlights of purchasing my new Tacoma. Then there was Steve Seek he was very friendly as well and he sure does close one hell of a deal. I highly recommend this team of professionals and this dealership . I was tremendously pleased with the deal that I was given in purchasing my new 2014 Toyota Tacoma Sport.. Thanks Mike, Steve, Steve and Bayside Toyoya!

kathy_tennison

Oct 30, 2013

Mr. Tayman was very helpful and informative. He took the time to explain and show me all of the different car features. Any question I had he answered. He was very professional and courteous. I really appreciated being able to work with him.

miharp

Oct 29, 2013

I spoke with Andrew first because I had searched for a new camry online. I pretty much knew exactly what I wanted when I met with Rudy at the dealershiip. Rudy did not try to sell me anything else. I liked the sticker price on the car, the % financing and the $500.00 rebate. I was also very happy with the value of our trade in. Steve came up with the final price of the car and the monthly payments which was also pretty much what I was looking for. Janet did the paperwork for us. She was quick and efficient which was nice (my husband hates last minute sales pitches). She did talk to us about the extended warranty which we had already decided to take. She also talked to us about the gap insurance which we declined. Everyone at Bayside was pleasant and friendly and at no time did I feel pressured. I got exactly what I was looking for. This care is third vehicle my husband and I have purchased from Bayside and we would definitely go back.

priusfan91

Oct 28, 2013

Negotiated price online, test drove the car and made the purchase. Sales person was friendly, but new and lacked knowledge previous models/features vs new models/features. Overall, a good experience.

tinajones4

Oct 26, 2013

I was very pleased with the customer service received while purchasing my new vehicle. Rudy and Steve were very easy to work with and they made my experience buying a new vehicle as easy as possible. I'm very pleased with Bayside Toyota. I would highly recommend Bayside Toyota to friends and family.

shatrow

Oct 16, 2013

From the time we were greeted at the lot to the time we left, everyone was very professional and courteous. If we are ever in the market for another car, Bayside Toyota will be our first stop.

Nbowen1991

Oct 7, 2013

Lauren was a great car dealer. She helped me and answered all of my questions. I would suggest going to her because she is informative, nice, and cares more than just selling a car. She sees the customer as a friend and not as a pay check

vonray

Oct 5, 2013

We went to a couple of toyota dealerships, but came back to Bayside Toyota. Jon Parent was very impressive--no matter what we asked about a toyota vehicle, he knew the answer. He was very patient in waiting for us to make the decision if/when we would purchase our new vehicle. After we did make our purchase (camry), he made sure we knew how to operate each feature in the vehicle. He made our buying experience very enjoyable. He will be the only one we will deal with in the future. He is a definite asset to Bayside Toyota.

RachelShannon

Sep 26, 2013

I came to shop for a new car without really knowing what I was looking for, and everyone at Bayside was extremely helpful in finding me the car I didn't even know I wanted to buy. They let me test drive a few cars, and never really pressured me into buying anything. They let me take my time to decide on the car I felt was right for me, and when I came back to the dealership to tell them what I was looking for they immediately began searching for that car at other dealerships. Rudy was great when it came to communicating with me about when my car was ordered and when it was arriving at the dealership for me to pick up. I purchased a black 2014 Toyota Corolla S premium, which is also my first car I've ever bought. This dealership and it's employees know the true meaning of customer service, and they definitely made my first experience of buying a car a positive one.

cobrahawk19

Sep 23, 2013

I would highly recommend bayside Toyota to purchase a new vehicle. The sales staff was very professional and kind and had the answer to all my questions. my overall all experience here was 100% satisfactory and very well pleased with all the hard work and patience to meet my new car needs. I will most definitely consider going to Bayside Toyota again to purchase a new vehicle when that time comes again. thanks again for everything.

sansurya

Sep 23, 2013

I went to my Brothers place in MD to buy the car from PA. We had a Great experience at Bayside Toyota. Sales team did a very good job. Eric Peterson from the sales team was very outgoing and explained all the different models which were on the Lot. He was very down to earth. He inspired confidence and trust, while not pushing a sale with a lot of fast talk. I found him to be very competent in his job and enjoyed the overall experience. Their Sales Manager was also very friendly and did what it took to make the sale without making me uncomfortable. I was on very tight budget and the Manager helped to get me good rate. He explained me various other required extra protections too.I am confident that I received a good deal on my Car and highly recommend you consider their dealership for the purchase of your next vehicle. Their team did Good!

kss1231

Sep 18, 2013

We had an awesome experience at Bayside Toyota. Eric and Janet were very knowledgeable and friendly and made the entire buying process as painless as possible. Eric answered all of our questions about the 2013 Camry we purchased, offered valuable information about the different options we had to choose from and was very pleasant to work with. Janet went over every detail of the financing with a fine tooth comb to make sure we understood all the options available to us and explained how the Toyota Care program works. This is our first Toyota and so far we are pleased. I would highly recommend Bayside to family, friends and anyone else that asked.

susanj46

Sep 16, 2013

We purchased a new 2013 Toyota Corolla Sport on behalf of my son who at the time was in the Army and completing his Basic/AIT Training at Ft. Leonard Wood, MO. He was very excited about having the vehicle in the driveway when he arrived home. With the help of Joe Lyon and the entire team at Bayside Toyota/Chevy we were able to make it happen. It could not have been a smoother process or a more pleasant one. I cannot sing their praises enough!! Joe Lyon and the finance team were unbeliable and truly worked a fantastic deal for my son. They went above and beyond the call of duty!

mikemorgan

Aug 14, 2013

We needed another car quick as my daughter was heading off to college and changed her mind about driving. We put a credit application in on Friday night and received a quick acknowledgement. We went in on a Saturday afternoon and was quickly greeted by Lauren Thompson. After listening to what we thought we needed, she suggested a couple of test drives to help us make a decision. After the test drives we came in walked through the data collection process in a quick two minutes. What we thought next would be the drawn out back and forth process really surprised us as Lauren came back with a great price and we were done- new car! It probably took longer to get the plastic off of the car before we were on our way. If you have a chance to see her, stop in and let her know what you need and she'll get you a great deal!

codyjvance

Aug 6, 2013

I very highly recommend this dealer due to the amazing experience. I had a blast and will tell anyone who asks to go to Robert Smith.

Angel62

Aug 5, 2013

My husband and I just purchaed our third Toyota Camry. This s the first purchased I the county and at Bayside.Just want to say that dealing with Bayside was great,but most of all was the courteous and knowledgeable salesman we delt with was Pete Oestringer. Need more like him. Lynn and Ed Williams

wedge1955

Aug 5, 2013

This had to be the easiest car buying experience I have ever had. No pressure and not an all day event. Usually you fill like it will never end and they try to sell you the world of extras, but I never felt that way here.

bbuscher

Aug 4, 2013

This car buying experience was the easiest ever. Once we picked the truck we wanted, the process was simple. We told them what we wanted to pay, they came back with a counteroffer that was beyond reasonable and the deal was done. Everyone we met was very professional and genuinely friendly and helpful answering our questions. This is the first vehicle I've purchased from Bayside and would definitely come back for my next purchase and will highly recommend this dealership to friends and family. Simply put, this was the quickest and easiest deal I've ever made on a new vehicle.Thanks for a great experience Frank,Bob Buscher

Wagnerjs

Aug 2, 2013

Very competitive in price! Extremely friendly! Went the extra mile to please customer. Special thanks to Mike Martin and Janet Poloski in sales and Paul Hanna and Tabatha in service. Great experience! Great people!

BobBoeri

Aug 2, 2013

Trusted me when I described the quote I'd been given earlier by another sales agent. Answered my questions and followed up with an invitation to call again if need be. Love the new car, and the service center is also great.

ldsmith83

Jul 31, 2013

Excellent teamwork between all of the individuals involved to ensure the requirements we had for the vehicle, including cost, were met. Extremely friendly and very professional.

crystal722b

Jul 29, 2013

The customer service this dealership gives exceeds all expectations! I will keep going back and make sure I spread the word to others. Every time I step into this dealership they treat me fantastic, take care of my car and go out of their way to ensure they have met all of my needs. During this visit my car received 4 new tires. 2 months ago when I was in, Paul Hanna informed me of the "Buy 3 get 1 Free" deal in July. I arrived Wednesday to see about getting tires put on and Kevin Freeburger was able to place an order for 4 tires and schedule an appt for me first thing Saturday morning. I arrived Saturday morning and was given an hour wait time. After an hour, my car was ready to go! Every time I have had service done to my car, I'm always in and out with no delays or issues. This service department rocks! Keep up the great work guys!!

SEGER2668

Jul 28, 2013

AWESOME EXPERIENCE AS USUAL. I HAVE PURCHASED ABOUT 15 VEHICLES FROM CRAIG AND STEVE. IT IS TRULY A NO HASSEL EXPERIENCE!!! I HAVE RECOMMENDED FAMILY AND FRIENDS WHO HAVE ALL HAD GREAT EXPERIENCES. I THINK MY 16TH PURCHASE SHOULD BE FREE THOUGH, LOL!

CollingtonPond

Jul 21, 2013

I began with an internet inquiry of several dealerships. Harry Nguyen was first to respond, gave good information, a slightly discounted price and was quickly responsive to questions. When I decided to buy the vehicle he had found it had been sold. My selection of options was not very popular. No other exact match was available. Harry referred me to the showroom sales department where Mike and Steve explained that a slightly better upgrade package would yield lots of available vehicles. Mike was persistent in arranging a vehicle swap with another dealer and the following day I had my truck. Better truck, better deal, very helpful staff from first contact through finance.This is a fairly small dealership, not part of a giant network of dealers under one ownership. The atmosphere was friendly and informal and I never got that creepy feeling which is unfortunately often part of the car buying experience. That alone is enough reason to rate Bayside Toyota positively.

almabry

Jul 17, 2013

Best experience I've ever had at a car dealership. Now I know why my parents always do all their business there!! I couldn't recommend a better place to go. Thanks guys!!!

fish1057

Jul 13, 2013

Thank you Lauren you were extremely helpful and knowledgeable with the willingness to assist not insist. Exactly what I look for in a salesperson. Great Job!

arossignol

Jul 13, 2013

I have purchased over 5 vehicles from this dealership in the last 10 years and each time I have had an excellent experience. Both the sales staff and service department have gone out of their way to answer any questions I may have had. I highly recommend this dealer for both sales and service. I find the prices on new cars here are better here than most larger chain dealers.

jeff1963

Jul 12, 2013

I had been searching for a used Truck for about 1 month with no luck. I found a Toyota Tundra at Bayside at an exceptional value/price that I could not pass it up. The sales process and service by Lisa and Ken made this a very easy and pleasurable process. The financing went just as smoothly with Janet. All 3 made this such wonderful experience that I would buy another one tomorrow if I needed it!

lisamccormick

Jul 11, 2013

I have purchased 4 vehicles at Bayside (3 siennas and a highlander). I always shop around and they ALWAYS come in lower than everyone else in trade in value and new vehicle price. The most recent purchase they were 2 thousand lower than the three other dealers that I went to. Karen and Steve Thompson (mgr) were the best. I always work with Steve because he is very honest regardless, whether what I want is possible or not. He sets me up with a sales person who always seems to be willing to help. Karen was my sales person for my last 2 vehicles. She is such an awesome person and will bend over backwards to help you get what you want. I recommend EVERYONE goes and sees Steve and Karen! I posted all over facebook in Calvert county how pleased I was with the service and sales staff. Thanks again!

kgall24

Jul 7, 2013

I recently visited Bayside Toyota to purchase a new vehicle and Jeff Lehnen helped me through the process since it was my first time purchasing a car. He was extremely helpful and offered any assistance he could to help me make the right choice. The finance lady Janet was also extremely helpful and friendly. She greets you with a smile when you enter her office. Overall Bayside does an outstanding job providing customers with top notch customer service and advice to help the car buying process a lot easier. I would recommend Bayside Toyota to anyone who is looking to purchase a brand new car or even a used car.

yvette55

Jul 7, 2013

Good service. Dealership willing to work with us to get exactly the car we wanted. Dealership traveled to get our van that exact same day we bought it.

TimothyFridman

Jun 27, 2013

My wife and I purchased 2 vehicles from Bayside Toyota in the past. We recently purchased our last vehicle about 2 weeks ago and it was a very easy experience. Steve Thompson was great and the deal was worked out prior to our arrival. Lauren Thompson was our sales associate and she was extremely friendly and easy to work with. We had our two children and they were great with them as well. The staff was very friendly and several employees greeted us as they passed through the dealership. I would highly recommend this dealership.

NClemons

Jun 26, 2013

We received top quality service from Lauren Thompson at Bayside Toyota in Prince Frederick, MD. We have purchased several vehicles in the past but this was by far the most pleasant experience ever received from a dealership. Thank you Lauren!

sms0905

Jun 20, 2013

I had an amazing experience at Bayside Toyota which resulted in me choosing this dealership over another for the purchase of my new vehicle. My sales consultant Rudy Kramer was extremely helpful and was able to get me exactly what I wanted! Everyone there was friendly and helpful, even if they weren't my sales person.

Oskie

Jun 17, 2013

What a wonderful experience! I have never been to a dealeship where I have felt more at ease in doing business. It was as if you were part of the family. It was this way before, during, and after the sale. Never have had this great of an experiece. I WILL be back.

mhburgess

Jun 16, 2013

Everyone I dealt with was professional, courteous, and friendly. I was waiting for my car to be serviced and decided to look around at other Toyota cars and trucks. I wanted my next car to be a Toyota (currently own a 2004 Scion XB) and have enjoyed the professionalism shown by Kevin Freeburger in the service department. He represents the dealership so well that I wanted my next car to come from this dealership. I explained to the sales team that I was waiting for my car to be serviced and just wanted to walk around and look at cars while I was talking on the phone. They didn't bother me until I decided to come back inside and ask a question. Karen Gardiner, who originally approached me, was so helpful, answered all questions, and arranged a test drive. I had a great time with her on the test drive and fell in love with the Toyota Tacoma. She really knows and loves trucks which is what I was interested in. Then Ryan Pope got busy finding the exact model that I wanted and was very pleasant as well as professional. Next I met with Steve Seek who took excellent care of me both times that I met with him. He explained various options so patiently no matter how many times I asked, "well what about this, or what about that." They all seem to really enjoy what they are doing and work very well together, and they all made it such a pleasant experience for me. I decided to keep my Scion and buy the truck. I expect to have a long relationship with Bayside Toyota. Thanks everyone.

jhave

Jun 16, 2013

Karen was very polite and very helpful. She showed exactly what we asked for with the criteria we gave her. I will definitely be using and referring this dealership as well as sales person in the future!Thanks again!

Paula9086

Jun 15, 2013

I had been wanting to upgrade from a Rav 4 for several months when I went into see if I could qualify for a loan and trade in my Rav since it was only 3 years old. Mr. Kramer was very helpful and went out of his way to make sure I got the vehicle I was looking for with all the amenities and price range I could afford. He was great to work with and I am very happy with my new Highlander and customer service provided by this dealership.

automder

Jun 13, 2013

had a great experience with joe lyon.he was extremely helpful and knowledgeable with all of the vehicles on the lot.he took care of a couple of we owe issues quickly and the paint and dent guy did an awsome job.we also bought an extended warranty even though the 2012 toyota camry came certified.my wife and I absolutely love the car.this is my 3rd purchase from joe lyon,my last was a 2012 silverado lt extended cab,I love it.My son bought a 2012 silverado lt extended cab from joe I will stay in touch with joe hopefully for years to come Everyone was great at bayside.thanks again for everything!

rwindsor

Jun 11, 2013

After weeks of emailing for info on several different automobiles with Harry N, who was very helpful, I finally made a visit to Bayside Toyota, and met with Karen Gardiner. She was friendly, informative, and a pleasure to deal with. She was patient and helpful, and stayed in touch with me for the next few weeks, calling with information on different cars she thought I would be interested in looking at. No pressure, just friendly, helpful service. I finally decided on the 2013 Kia Optima. Karen Gardiner made the whole car buying experience a pleasure, and along with Jimmy and Trevor in the finance department, I was pleased from start to finish. I would definitely recommend these wonderful people to anyone looking to purchase a new vehicle. I could not be more pleased with my new Kia Optima, and I felt like I left with not only a new car, but with a few new friends, as well! Great job Bayside! Robin WindsorSt. Mary's County

cherrico

Jun 10, 2013

Mike was a very professional saleman. He answered all of our questions, and was very knowledgeable. One of the most pleasant automobile transaction I have every had. Will most likely be back to buy my next car, and will definitely will be asking for Mike Martin.

jokerman1d

Jun 4, 2013

Great experience from beginning to end. Jeff was helpful and was able to answer any question I had. If he didn't know the answer right then and there, he found the answer for me. Couldn't of asked for a better team to help me. I would HIGHLY recommend this dealership to anyone.

pap4

May 28, 2013

Work was given a 3 rating because, while the general condition of the cars we looked at was good (with one exception), there were details that need to be improved on . For example one car had peanut shells on the front passenger side floor. Another had loose change. The car we ended up purchasing had some light scratches that were buffed out but this could have been done ahead of time. There was one problem with the certification checklist - the spare tire had not been checked off so it was not clear whether it was an oversight or there was a problem that needed to be resolved. These problems really set the saleperson up for rather embarrassing situations with customers. The one exception was significant. The first Camry we test drove had a loud rubbing sound coming from the back drivers side quadrant. Pete, my son and I all agreed that it was not safe driving the car and we returned to the lot. I believe this was a certified vehicle and it was not a good first impression of vehicle certification process, or the Bayside dealership. Our Salesman, Pete Oestringer provided a great service to his dealership by being open and honest about this problem. If he had tried to minimize the situation in anyway it would have been a deal breaker as his integrity would have been suspect. Both my son and I found Pete to be knowledgable, frank, and responsive to our requests. We drove a least 5 vehicles, new and used, corollas and Camrys trying to get the right combination we were looking for. He was patient and provided excellent guidance on things to think about. I used email at one point to get additional information about a vehicle. The email was received by Harry Nguyen, who promptly responded and made sure Pete was aware of our new interest. It was reassuring to see the sales personnel backing each other up. A friend recommended Pete to me and I would pass along the same recommendation to others doing business at Bayside. In general I would say that the overall experience was great because of the strength of the salesperson. Some work is needed in preping the vehicles.

beluseal

May 18, 2013

What a wonderful experience we had at Bayside. Our salesperson, Karen Gardiner was the most friendly associate that I have ever dealt with. She spoke like we were old friends. Did not feel pressured or rushed in any way. Janet Poloski was also very friendly and super helpful when the financing was being finalized. From the time we pulled up till the time we drove the car home was about 3.5 hours. No one ever says they have a good experience at a car dealership.... Well now they do! I have said nothing but the best to family and friends. There is no other dealership from now on! And just another big thank you.. shouting out to Karen Gardiner! :) Sincerely,Beverly Dean & Sarah Guy Colonial Beach, VA and Benedict, MD

PhilBunn152

May 11, 2013

I bought a RAV4 from Lauren Thompson and was very pleased. The whole dealership was very friendly and had a good atmosphere. Lauren was extremely helpful and made sure that I knew of all the features about each car that I looked at. Steve Thompson helped me with the pricing and I am very pleased with the price I got my vehicle. I am very happy with my overall experience and would recommend this staff and dealership to anybody looking for a new car!

Organic5444

May 8, 2013

It was time to buy a new car. Bayside Service Department has done a Great Job keeping my 13 year old Olds van (that I had bought at another dealership) and my 2009 Prius (purchaced at Bayside), in great shape. It was my dealing with Paul Hanna and Brttany Gray that sealed the deal. During a Service Visit, I talked with Karen Gardiner, and test drove a 2013 Prius V. Three visits, and nearly a month later, with no pressure, we sealed the deal, got the car we wanted, and a great price. I know that if the service is as great as it has been, i will be buying my next car from Bayside. Of course with the great service, my cars run for a long time. I still have the 13 year old Van and continue to use it for hauling stuff. (That's a tribute to the service Department).

bgruver

May 8, 2013

Great experience. I visited the dealership 4 times to test drive/ask questions/negotiate price and was never pressured to buy. They answered all questions and were very competitive in pricing. Pleasure to work with.

jose339

May 7, 2013

My purchasing experience was very pleasant. In the few hours I was at the dealership I felt very welcome like I was family. Thank You Bayside, Especially to Karen!

LusbyJS

May 6, 2013

The service was good, informative and helpful. I was able to test drive 2 vehicles that I was interested in. I will probably go back to this dealer to service my vehicle.

risinger112

May 6, 2013

This is the 6th vehicle I have bought from Joe Lyons, I really like Bayside and the great service that I have always gotten there. Joe Lyons should run for govorner of MD, He would have my vote. I trust him with my $ and my life. He is a great guy, just aint too good lookin, but he makes up for it in hair Gel and nice clothes.

daltolo

May 3, 2013

My fiance bought a new truck there a couple of months ago. it was his second purchase at Bayside Toyota. He brought me in there for a used vehicle and we used Karen again. She is simply terrific. So friendly and honest. Just the qualities every sales person should possess. I'm having her keep an eye out on a vehicle for my son, so hopefully I'll be dealing with her again! Keep it up Karen! You're number 1.Janet knows her stuff with financing. Once you get in to see her, you're not in there long, but Bayside needs to get another printer. The two times I've been in there we've had to wait an few hours because there was a burst in sales and only Janet can do all the finance processing. Lots of forms to print. Thanks Bayside.

ashleyfam

Apr 28, 2013

Pete was a wonderful salesman. He was not pushy,and was courteous and informative. He even came in to the dealership early one day to help us find the used car that suited us best, even though he was not on the schedule until later in the day. We felt very comfortable with him and appreciated the way he treated us. We will recommend Bayside and especially Pete to anyone we hear who needs a new/used car.

robertamber

Apr 27, 2013

From the very start, the employees at Bayside Toyota went above and beyond, not only to make me satisfied and happy but my family as well. After inquiring about a 2011 Dodge Nitro that they had in stock, I recieved an immediete response from Harry Nguyen answering all my questions and even offering me a $200 discount due to me having to drive almost 2 hours to get there. Since it would be a couple of days before I was able to go to Bayside, Harry kept in contact with me answering any additional questions I had regarding the vehicle. Upon arrival at Bayside Toyota, my family and I were met by Lauren Thomspon who already had the Vehicle waiting for us near the showroom. She answered all questions regarding the vehicle and took my wife for a test drive. Besides her friendly smile and willingness to help us out throughout our car buying experience, she was great with my two year old. She gave him a stuffed bear and a balloon to keep him occupied while waiting for the vehicle to get gassed up and washed. Once it was time for all the paperwork to be done Janet Poloski took care of us. She explained everything to us step by step, and thoroughly educated us on the extended warranty plan which we bought. Instead of just focusing on the paperwork and getting us out of her office(son was running around all over the place, touching everything and making handprints all over the glass windows, she got to know us and we actually had a friendly conversation about life, family and the good ole Marine Corps. All in all, it was by far the best experience that I have had buying a vehicle, this one being my ninth. I would definitely recommend Bayside Toyota to everyone wanting to have a great car buying experience. Special thanks to Lauren and Janet for dealing with my crazy son the whole time. You guys are awesome!

RitaEric

Apr 27, 2013

Special mention is made that Robert Smith is an excellent Sales Consultant. The calibre of experience with the Toyota product line was most evident. He was very attentive to our specifications that we were seeking in the purchase of our vehicle. The vehicle wasn't on the lot at our first visit. However, when we came in to close the deal, the vehicle exceeded our expectations. Every promise and/or statement made about the vehicle was true.My husband and I are extremely pleased with the vehicle as well as the customer service provided by Mr. Robert Smith.However, the lack of customer service/rudeness from the Finance Rep was truely disappointing and unprofessional. My husband and I started to leave without completing the purchase because of her insensitivity and lack of customer service skills. This is the only portion of the sale that made our experience with this dealership unpleasant.Kudos to Mr. Smith. Excellent customer service from initial vist through delivery of the vehicle.

sanutile

Apr 25, 2013

I had been shopping for a new car for a while and was getting very frustrated. I went to Bayside Toyota just to take a look a was greated right away by Pete. He was extremely nice and informatiive and made the buying process a great experience. I could not be happier with Pete and the entire staff. I was even given a tour of the Dealership to meet all the people who make this a FANTASTIC place to deal with.

janewalker

Apr 19, 2013

I could not have been treated better. Everyone was friendly, polite, helpful and efficient. The whole experience was great. I was able to get the price I need. The paperwork was done very efficently and everything went smoothly.

EdAce1

Apr 11, 2013

This rating is given based on the friendly, hassle free, no pressure sale my wife and I received. The service department is second to none, with clean, quick service. My wife and I agree this has been our best dealership experiences to date.

dragon2

Apr 8, 2013

I gave Karen a "Great" rating because she has given us a great servicet. She took us out for a test drive and explained the operation and features of the car thoroughly. She was patient in answering our questions. After the sale, she made sure that we understood everything about the car, including the hook up of Entune system. We look forward to a fruitful relationship with Karen.

jntway

Apr 7, 2013

This was the best car purchase experience I have ever had, with this being my third new car in 30 years. I had been searching for a new vehicle for the last six months and was quite frustatrated at the way I had been treated at dealerships in the Metro DC area. I searched specifically for a dearlership outside of the area and chose Bayside Toyota. When I entered the door I was greeted by Lauren Thompson, a spit-fire young sales woman. I told her I was there to see the new Rav-4, which I test drove, but it was not quite what I was looking for. Then Lauren suggetsted the Camry, it was okay, but had was missing a security feature I needed. She inquired with Steve Thompson, who suggested the Avalon. I was skittish at first, but the test drive proved to me that this was the vehicle I was meant to purchase. Let me just say, Lauren was extremely patient, if you asked her a question she didn't know the answer to she was forthright to say, " I don;t know, I will have to get the answer for you". I really appreciated her honesty. Following the test drive, there was no high pressure sales, just a real converstation. In the past,. I would not particpate in this part of the transaction, because it was the unpleasant part, but Steve Thompson assured me that this would be a different experince. It really was. We left the dealership on Saturday evening, wanting an opportunity to 'think it over'. By Monday morning we made the final decision. The paperwork was no problem working with Steve Seek. It was actually fun sitting in the office talking and laughing while signing the papers. One more thing, I have never received so many letters from the staff from thanking us for visitng the dealership to congratulating us for the purchase of the vehicle. Mr. Wannamaker, I don't know how you can improve on perfection. THANKS BAYSIDE TOYOTA!!

Jimmybiv

Apr 5, 2013

Great all around sales and/or service. Would not go any place else for car care or purchase. I always refer my friends and family.

RNLFarrell

Mar 25, 2013

We are returning customer to Bayside Toyota. In June of 2007 my family purchased 3 vehicles on the same day. When we decided to trade in our 2007 Sequoia for a 2013 4Runner we decided to return to Bayside Toyota. 5 years later and the service is still excellent. Karen Gardiner made us feel like family. There was no pressure or sales tactics involved. We got a great vehicle at an agreeable price. All of the staff works together. We have and will continue to recommend Bayside Toyota to our friends and family.

turnnerallou

Mar 18, 2013

My overall experience with Bayside Toyota in Prince Frederick, MD was awesome. From the moment I met Mr. Smith I felt as though I'd known him forever. He is very friendly and knows how to make a customer feel comfortable and confident with buying a car. He never tried to force a car on me or suggest an outrageously priced vehicle. He asked me my will do's and my won't do's and from there customized a car roster specifically for me to choose from. Ultimately I picked the 2010 Buick Lacrosse, which I didn't take a second look at until Robert suggested it and, took me on a tour of all the great features the car had to offer. The car is awesome on gas. Before leaving I received a full tank of gas. To get back home took 40 miles and when I got home I drove around a lot to different family members homes to show off. When I arrived home that night I noticed I had used 100 miles total from the time I left the dealer. GET THIS! When I looked at my gas, I had only used 1/3 from the full tank I had. Crazy, I had OVER HALF of a full tank left. I could go on and on about my experience with Car Salesman Robert Smith, but I'll close in saying you wont leave Bayside Toyota without being abundantly satisfied. Financing is awesome as well. Shout out to Janet Poloski who was very friendly and warm. She knows her stuff too! Just try and and speed up the financing a little bit. The bank took forever to get back. I was there from 10:00am until 3:00pm. However Mr. smith made it fun with his humor. Thank you Robert Smith and Bayside Toyota. I'll be back to visit soon!!! :) :)

charliet43

Mar 12, 2013

Was an easy and quick experience. Everyone was on top pf their game. They got us the 4Runner we wanted, what we wanted to pay for it, and a good deal on our trade in. They were also helpful with the electronics and setting up the bluetooth, etc.

vbivens

Mar 9, 2013

Frankie was helpful and thorough, friendly and patient. He explained every step in the process of Bayside "buying back" my 2009 RAV4 and selling me my 2013 RAV4. I have been a customer of Bayside since the early 2000's when I began bringing my old Buick La Sabre there for tires, brakes and other services. Everyone I have dealt with there has been terrific and I have never had a complaint about people or services at Bayside! Thanks for all you do!

Sknobel

Mar 9, 2013

Everyone was extremely helpful and catered to us throughout our visit. Phil's customer service was beyond our expectations and we couldn't beat the price!

paramedic902

Mar 7, 2013

Steve Seek was very personable. When I first arrived he asked if he could assist me. I told him I was not interested in buying immediately but I would like to test drive a new Avalon. He had one available and we went for a drive. It rode very well. Steve didn't pressure me into a sale. I told him and the Sales Manager, Steve, that I wasn't in a hurry and I would get back to them when I was ready. Circumstances changed and I needed to buy one sooner than expected. I contacted Navy Federal Credit Union Buying Service and USAA Buying Service and received vouchers. I stopped by to see Steve Seek, showed him the price I could get at one of the recommended dealers and asked if he could match it. He didn't quite match it, but came reasonably close, so I bought the car. They ordered exactly what I wanted, with the option and accessories I chose and the car was delivered ahead of schedule. Steve Seek was very professional and I would recommend him to anyone interested in a new Toyota.

julesninusa

Mar 7, 2013

The best car buying experience we've ever had. It was quick and efficient and we got everything we asked for. Karen and the rest of the team were a pleasure to deal with. If we had known it would be this straight forward and not like other experiences we've had we would have done it sooner. We would definitely recommend Bayside Toyota!

SharonLisa

Mar 6, 2013

Absolutely wonderful customer service, friendly, honest and respectful. Best experience I've ever had purchasing a vehicle. It's a drive but so worth it.

barrettscott

Mar 5, 2013

Sales and finance was great to deal with. They understood what I wanted and needed to do and got it done with no problems. I would reccomend and refer others to your dealership.

nowabrown

Feb 28, 2013

This was my second new vehicle purchase and both times I never felt pressured. I really appreciated that. The sales staff was very friendly and knowledgeable. I told them what I was looking for and they found my vehicle at another dealership. Once I told them I was ready to purchase it, they responded very timely and had the vehicle delivered and ready for me the same day. I will definitely recommend the dealership to anyone looking to purchase a vehicle.

kimnordquist13

Feb 27, 2013

My experience at Bayside was great! My sales person, Lauren Thompson, was knowledgable and professional. I would recommend them to friends and family.

therealbugman

Feb 23, 2013

This is the Fourth vehicle my wife and I have purchased from the Bayside group in Prince Frederick and weve never been disappionted, Karen Gardiner is a top notch salesperson and more than willing to help make your car buying experience a good one. These folks are human and like all of us they are do make a rare mistake here and there, so keeping that in mind treat others like you want them to treat you,Karen, my dear we both look forward to dealing with you in the future, and again thanks to all at Bayside Toyota.

greatdanelady

Feb 22, 2013

We bought a new Chevy Silverado and Karen Gardiner was our sales rep. She was extremely nice and very knowledgeable about everything we could have asked her, and we asked a LOT of questions. She was very professional and went out of her way to make us happy and ensure we got the truck that was right for us and our budget. I never felt pressured to buy it and she also was very patient with helping us fill out the paperwork and explaining everything. I felt that we got a great deal on our vehicle and when I go to buy my next vehicle, my husband and I will definately come back to see Karen! I have also told all my friends to come in and see her because she makes the car buying experience enjoyable which is rare because normally buying a car is not something I had ever liked to do with all the pushy sales people out there who make you wonder if your are getting ripped off. She's not your typical car salesman and that's why we bought a car from her and not went anywhere else. She was so excited for us after we found the truck we wanted that I felt like I had known her my whole life by the time we were done with the whole experience. Also, the paperwork was really easy and the finance and sales managers were great!

jodypowers

Feb 17, 2013

I came into Bayside to check out a car that I was interested in, but didn't necessarily need. My old Toyota was just fine. Karen listened and never once pressured me, just shared an amazing amount of information about the new vehicle. Financing and warranty options were explained thoroughly, but again, never pushed on us. Our kids were even tended to with drinks and toys! When we returned a few days later to get an interior treatment applied, the service staff was extremely courteous and got me into a loaner and on my way to work in minutes. The Toyota quality, combined with the friendly, knowledgeable staff, make Bayside a great place to shop and get service from.

OrdinaryAngler

Feb 15, 2013

This is not my first experience with Bayside, but it was every bit as good as any other experience that I've had. Short of taking my wife and I out to dinner somewhere, customer service (in sales and service departments) is superb. Paul and everyone else there is very patient and understanding. For quality of work, I have to address the Service Department. I've been having my service done by Bayside for almost three years now, and every visit is highly satisfactory. Price is good and the quality of their work is unbeatable. I've been to dealerships where the sales staff and managers are aloof and unhelpful. That is NOT the case at Bayside. Sales Consultants are helpful and patient and Sales Managers are very approachable and friendly. They make buying a vehicle a pleasant experience. The price of my new Toyota Camry (with 0% financing) was great. I am completely satisfied. I understand how price and trade-in works. The deal was good. It would be hard to beat it anywhere. Paul Veon is the most helpful and friendly sales person that I've met in a long time. He has a knack for knowing how to deal with regular people without acting like an agressive sales person. I will recommend my friends and family to him.

frese373

Feb 14, 2013

I recently purchased my 2013 Toyota Tacoma from Bayside and I could not be happier with the experience. Steve (the sales manager) helped out in so many ways to ensure that I received the best treatment. He greeted me at the door and introduced me to one of the best sales people I have ever met, Lauren Thompson. I called earlier and informed them I was coming, Steve took the time to go and grab the keys and have them ready for me. There was no fumbling around or "looking for the keys" as I have experienced at other dealerships. The Tacoma was all ready for me as well. Lauren took me on a test drive in the area that allowed me to experience the handling of the truck and answered every question I had. When we got back to the dealership, F and I went smoothly (there were no pushy sales techniques) Janet informed me of the incentives and asked if I wanted them. She answered every question I had and made her recommendations. When everything was said and done... and signed, Lauren delivered the vehicle to me and explained every feature in more depth than she had during the test drive.Overall, I am extremely happy with the price and the customer service. I went to a few other dealerships in Maryland and felt like just another number, at Bayside, I truly felt like on of the family. They took care of me while I was there and I have received two follow up phone calls just to make sure I was still loving my truck. I would recommend Bayside Toyota to any one of my friends and I would highly recommend Lauren, especially if you are looking for a Tacoma!

reneemorrison

Feb 14, 2013

Ms. Thompson was an excellant salesperson. I have bought several vehicles from Bayside and she is by far the best I have dealt with. She answered all my questions and made it a NON stressful event. She was extremely helpful after I had purchased the new vehicle as well. She offered to help transfer all my belongings from the old vehicle to the new one. On several occasions she made it clear that if I had any quetions do not hesitate to call. I would definitely recommend her.

shellbaden

Feb 9, 2013

After test driving several different vehicles, I decided that the toyota 4 runner was the preferred vehicle. It met all of my needs and the final decision came down to body style. I really like the look of the 4 runner. I returned to bayside becuase the sales staff was friendly and very helpful and it was also the dealer in the preferred area. I wanted to keep to an area close to home for easy access for maintenance.

obmyers

Feb 7, 2013

We were greeted by Frankie Tayman in a friendly manner. He did not apply any pressure but after we told him the Toyota Camry we were interested in he had a car ready for us to look at almost immediately. He had a soft-spoken, calm way about him. He wanted to give us the best deal he could. We told him a monthly payment amount we would be comfortable with and he hit it right on the mark. He explained the features of the car and we took a short test drive. We wanted a particular interior color (gray) and he immediately found a car at another dealership for us and had it delivered to Bayside within a couple hours. When the floor mats did not arrive with the car, he found another set and put them in for us. When we sat down to complete the deal, he walked us through the booklets that explained what our warranty would be, etc. and told us about some extra features we would be offered but did not pressure us to purchase them (extended warranty/Zurich shield, etc.) After we went through the financial details and signed all the necessary paperwork, Frankie took us out to the car itself and visually showed us all the many features and where to find the right buttons, etc., to push for all the workings of the car. He was a wonderful salesperson and we were very comfortable with him and extremely pleased with our experience.

czavodny

Feb 1, 2013

I would rate customer service a 10. I left with my new vehicle knowing I would be back again someday. Many thanks to my saleslady, Karen...she took exceptional care of me, thank you Karen!

bonnieb5573

Jan 29, 2013

This was my second purchase from Bayside Toyota, the Camry I purchased approximately 1 1/2 years ago was involved in an automobile accident and declared a total loss by the other driver's insurance company. As you can imagine, it was stressful trying to find a dependable and attractive replacement vehicle as I was still dealing with the physical and mental issues related to the accident and the loss of my 2010 Camry. I initially contacted Bayside after seeing the 2010 Corolla LX on their website. I received a very prompt response and made the decision to purchase the car after seeing it in person and completing a test drive. Mr. Lyon was extremely helpful and courteous and made the process as expedient and easy as possible. I was very pleased with his assistance with my first Bayside purchase and am even more so with my second. I recommend him and Bayside to my friends, family, and co-workers who mention they are thinking of buying a car.

Bob Otto

Jan 25, 2013

Good experience with everybody we worked with at Bayside. And we ended up with a great car! Looking forward to using their service facility over the years.

Helena Ellwein

Jan 22, 2013

I was very impressed with the service. Being from Michigan and from an automotive family, I am usually skeptical about car buying and because I'm woman, it's been interesting how I've been treated over the years! Karen made my sale fun, quick, and easy. She did not steer me towards a more expensive car, nor did she try to sway me to buy a new car. She gave me what i wanted and treated me like a real person. Karen and Janet were open, honest and fair. I would buy a car from here again!

patrick.sanders.1654

Jan 21, 2013

I enjoyed working with Phil. He's a great salesman who is very knowledgable. I highly recommend working with him if you want to buy a new Toyota.

bcrout0

Jan 18, 2013

I would recommend Bayside Toyota to anyone looking for a quality car and quality service. Everyone at Bayside is very friendly and helpful and Steve and Lauren were great to me, when looking for another car or recommending a dealer to a friend they will most defiantly be my first choice, they are awesome people.

jjh103

Jan 15, 2013

I bought a 2012 Toyota Camry from Bayside Toyota. They were very accomodating, knowledgeable and friendly. They stayed open for us after the dealership was supposed to close. Great local buying experience. I would definately recommend this dealership to anyone looking for a great car buying experience!

D Saul

Jan 15, 2013

Bayside Toyota is the place to buy a car. From our undeceided start to signing on the dotted line it was the most pleasant car buying experience my husband and I have ever had. We were treated like family...from Karen Gardiner our sales consulant who answered every question we had, was NEVER pushy-and once we had selected the vehicle we wanted, walked us through the paperwork with such ease. The no stress attitude of the entire staff, including manager Steve Thompson was phenomenal. Thank you

jcpierce

Jan 9, 2013

Karen was great! She was very friendly, helpful and knowledgeable. She helped us through the whole process of buying a car from start to finish. She made the car buying process not so painful! I would definately recommend her to friends/family.

starkwhc

Dec 12, 2012

It was a good experience. The wait could have been shorter but other than that it was a good experience and we got the the vehicle we had planned to get.

Kgosnell

Dec 11, 2012

Had an awesome experinece with Bayside Toyota, they were very patient with me and gave me time and all the information I required to make my buying choice. I was a very picky buyer with lots of requests around price, rate and service. The stayed very professional and committed to making sure I was a satisfied customer.

Keith Ulrich

Dec 11, 2012

The last vehicle I purchased for myself was in 1998. The 4 Runner I had was like part of the family. 360K miles. Kristina and Jeff did not pressure me, answered all questions and were very easy to deal with. They were honest and not pushy. In 14 years when I look to trade in my Tacoma, after 400K miles, I will look them up again. From top to bottom sales and service at Bayside in great.

flbaz

Dec 8, 2012

By far the best experience I've had buying or leasing a vehicle. Professionalism and friendliness abound. Frankie even went out of his way to deliver me tags after hours after I forgot them at the dealership. This was no fault of his but he made it right. Steve and Janet couldn't be any better in my opinion, and I will ask for them (as well as Frankie) by name the next time I buy a Toyota. I want Bayside Toyota to be successful so that I may have the opportunity to be a repeat customer.

scolie

Dec 6, 2012

Our salesperson was very friendly and no pressure at all. Sale was processed quickly. The after market purchases we made with our vehicle were scheduled promptly for installation and complete quickly and correctly.

slawson26

Dec 6, 2012

My experience working with the Mr. Joe Lyon and the Bayside auto group was outstanding. I originally found my vehicle through their online inventory and set up an appointment for a test drive. Mr. Lyon along with Mr. Tony Grant worked with me through negotiations and I believe I got a great car at a great price. Trevor Bollhorst ("the finance guy") was extremely knowledgeable and walked me through the car buying process with energy and enthusiasm. It is evident Bayside prides themselves in providing great customer service in a friendly atmosphere. I highly recommend this team and will be using them again to buy my next vehicle.

esmio001

Dec 5, 2012

I am 42 years old and had always been getting used family cars up until now. I just got my first new car and the experience with their service and follow up was excellent. My saleswoman, Karen, was super and the general sales manager and the finance agent were equally helpful. I am just very glad I stopped by and got my Toyota Prius with such a good deal and package. THANK YOU!

THarrod

Nov 29, 2012

Robert was very helpful in getting me into a car I wanted. Not what they wanted me to have. I am very pleased with my purchase.

fathed

Nov 15, 2012

I was on my way to Marlow Heights to purchase a new vehicle and decided to stop at Bayside Chevrolet. Robert Smith listened to what I was looking for and suggested a Toyota. I was previously interested in the Traverse or Equinox. Robert was patient with me in all of the questions I had for him. He was very personable as well. I test drove the Rav 4 with Robert. The Rav 4 was ok and I was going to settle since it was in the price range I needed. We were walking through the lot and stumbled across a used Highlander. To my surprise, the price was within my range. I love "my new" highlander. I was sceptical on purchasing a used vehicle since I would not get zero percent financing and was unsure of my monthly payment. Kevin the General Manager was great and worked with me to get my payments close enough to what was affordable for me. He lowered the price of the vehicle and increased my trade-in value. Trevor in the Finance Department was truly a pleasure in completing the final steps in this process by lowering the finance charge by one percentage. I would highly recommend Bayside Chevrolet!

mcrockett

Nov 11, 2012

The staff at Bayside Toyota were not pushy, but very informative. My husband and I were very pleased with pre-owned Sienna we purchased, at the price we wanted, and we got an excellent trade in for our old van. We will definitely return and send our friends. Thank you Bayside!

smrasr

Nov 8, 2012

I went and looked at a vehicle, they quoted me a great price and I bought it. I have purchased numerous new vehicles and this was the most detail oriented team I have worked with and when I left I didn't feel like I was scammed as I have felt in the past after buying a vehicle. I would definitely recommend Karen or Steve for sales. Both managers, Craig and Steve, were also extremely helpful and nobody was pushy. I will definitely do business with them in the future.

Dawn EllenMiller

Nov 5, 2012

The sales and service staff all responded with patience and grace with our many many questions. We just moved to this state and didn't expect to be buying a new car, we appreciated them for being so patient and knowledgeable. They kept us informed of the services they offered and what we needed to do without being overly pushy.

dianna.biller

Oct 27, 2012

Treated like a Queen compared to Waldorf Ford! So glad my daughter recommended Bayside! I love my Rav4!!! I will go there to service my vehicle even tho there's a dealership closer to where I work.

sbergling

Oct 25, 2012

Our purchase of a new Toytota Siena was a pleasure at Bayside Toyota. Lauren Thompson, our salesperson, while young in years, was extremely knowledgeable about the Siena, pointing out all of its attributes and features. After the purchase was finalized, she set up our Bluetooth and made sure we knew how to operate the various components within the vehicle. She was a pleasure to deal with.The sales manager (I apologize, I don't recall his name), and Janet, who finalized the paperwork, were also very polite and helpful. It was quite different than most car purchase experiences, where you feel pressure and stress the whole time you're there.I will definitely recommond Bayside Toyota to friends and family, specifically Lauren Thompson, when they are in the market for a new or used vehicle.

Trig lied

Oct 17, 2012

Phil was great, I got a good deal on the truck and a fair price for my trade and it didn't take all day to do it. Thanks guys

ssprayberry21

Oct 13, 2012

Joe Lyons was a pleasure to work with, as well as the finance gentleman who helped me with the paperwork. I would highly recommend Joe if you are looking for a new or used vehicle.

afanof24

Oct 10, 2012

This is the 3rd car that I have purchased at Bayside since 2009. I worked with Lauren Thompson this time and she was a pleasure to deal with, she was very approachable and kind. I was very pleased with the straightforward way that Bayside Toyota worked with us. There was no time wasted going back and forth between the Sales Manager and the Sales Person. I highly recommend the staff at Bayside Toyota. If you want an honest, fair new/used car purchase do not hesitate to visit Bayside. If you do stop by the dealership to buy a car, be sure to ask for Lauren Thompson.

jpodorski

Oct 9, 2012

Best car buying experience of my life. I highly recommend the staff at Bayside Toyota. If you want a honest, fair new/used car purchase do not hesitate to visit Bayside.

Chris Moore

Oct 9, 2012

Toyota 4Runners had been recommended to me by a couple of separate mechanics as extremely reliable vehicles and Bayside is a local dealership. I inquired about a particular one year old 4Runner through the Internet and received an email response followed by a phone call from Joe Lyon. Joe set up a test drive of the vehicle I had inquired about and also a new Highlander so that I could compare the two different models. There was no hesitancy in subsequently bringing out a new 4Runner for comparison purposes which turned out to be the vehicle that I bought. The negotiation process was straightforward and a purchase price was agreed upon in a couple of minutes due at least in part to my internet based research relating to average prices for comparable vehicles. While the subsequent paperwork process was a bit slow due to volume that day, all Bayside personnel were friendly and helpful at all times and I have not hesitated to recommend Bayside and Joe Lyon to others.

gyps71

Oct 5, 2012

I was very pleased with the straightforward way that Bayside Toyota worked with us. There was no time wasted going back and forth between the Sales Manager and the Sales Person. They also got us through our paperwork and had our new Camry cleaned up for us and ready to go with a full tank of gas in a very timely manner. I was very pleased with my purchase experience at Bayside and would purchase from them again, as well as recommend them to someone interested in a Toyota or Scion.

Brian Beard

Oct 4, 2012

Kristina was friendly and low pressure, and allowed us time to review the vehicle. She followed up with us, asking if we had any questions, and if she did not have an answer, found the answer for us. She spent several hours with us on two different occasions, and made my daughter and myself feel very comfortable about the process.

AustinClark

Oct 2, 2012

My buying experience at Bayside Toyota was absolutely terrific. Mr. Oestringer was very approachable and kind. He wasn't pushy with buying a car nor did he try to sell me something I had no interest in which was a problem with other dealerships I had visited. He was knowledgeable with the cars I was interested in and when it came time to buy, he ran through each and every thing that I needed to know with my new vehicle. I am beyond pleased with my new 2012 Camry. If you have any interest in buying a Toyota, I highly suggest visiting this dealership as well as having Mr. Oestringer as your car salesman. You will not be disappointed.

greg.turner.7587

Sep 29, 2012

Very nice and friendly. They were very down to earth and were not high pressure salesmen. They really made sure not to wast our time. I really appreciated that.

kjevans976

Sep 26, 2012

My 2001 Nissan Frontier finally gave out on me after 178,000 reliable miles. I had searched for roughly 1 to 2 months for a new or used truck. While passing through Prince Fredrick, I stopped to check out Bayside's lot. I wasn't looking for a Chevy/Toyota/KIA or SCION. I wanted another Nissan. To my surprise Bayside had a well maintained pre-owned(1 owner/carfax)2010 Nissan Titan. Immediately I felt this is the one. Lauren Thompson greeted me with a smile and a handshake, instantly making me feel my business was welcome. Lauren showed me the truck and answered all my questions. Four days later I bought the truck. Two weeks in, I had a small issue. I contacted Paul in the service area and explained my situation. He assured me Bayside could handle it, no problem. The service team had me out in less than an hour at no cost. Thanks to Lauren Thompson and the service team my experience w/ Bayside was great.

frazierbills1082

Sep 23, 2012

We had our first service appt at this dealer last week. They scheduled us within two days of our phone call, got us in early on the day of the appt (we were waiting for the vehicle) and treated us with courtesy and professionalism. Since the type of oil filter was new to my husband, he requested to watch the work being performed. He was allowed not only to watch but also to learn about the system as the technician explained what he was doing the whole time he was doing it. Although this dealership is a drive for us, because of the way we have been treated there, we will continue to make that drive for all service work; they are outstanding!

steve.wathen.5

Sep 22, 2012

I totaled my truck a few weeks back and was in search of something front wheel drive to get to and from work etc. My wife and I have gone to several dealerships throughout the Maryland area but found nothing that matched our criteria. The salesmen most of the time scared us away by not giving us space to decide amongst ourselves. All hope was nearly gone until we drove on to Bayside Toyota's lot. We were greeted by Robert and I thought oh no here we go again. Instead he allowed us to look the lot over and decide together which car we liked. We then approached him and he recommended some other cars we had not seen yet after asking his help. This is when I found my car. My wife and I test drove it with Robert in the back. It was a very funny, comfortable, relaxing test drive. We felt good about our Decision! I strongly recommend Robert Smith as well as Bayside Toyota!! Thank you ALL. Steve&Amanda Wathen

jbuckler

Sep 17, 2012

What more could you ask for in a not so small town anymore, still having that homegrown hospitality kind of place than feeling like you're wanted for you to be there and the employees share their knowledge with you and not just some other joe trying to make a dime off of you with not a single other care out there. I've been to a few other places in bigger city areas and been pestered not only while I was there but for 2 weeks every single day after... not bayside. They had an appropriate follow up call and kindly asked if I had more questions and said to come back when I could if I did. Not like others who pretend they know my schedule and tell me to come in at a certain time a certain day just because its convenient to them. Bayside has been great to my family for as long as I can remember. They keep you wanting to come back instead of begging. Thanks to everyone for their help I could not be more happy with my decision to purchase my 2012 4runner.

hmcgaffin

Sep 7, 2012

What an awesome experience at Bayside. Phil did an excellent job showing us what we wanted to see without crowding us. All the salespeople saw we had a young child with us and really kept her entertained with a stuffed animal, paper and pens and snacks. They made the experience the best one we've ever had and we will definitely go back! Thanks everyone for an awesome experience :)

jmaiers

Sep 7, 2012

Karen Gardiner is an outstanding salesperson. At every step of the sale, she was professional,personable and extremely forth coming and honest in answering all of my questions.

TDevine1811

Sep 7, 2012

Overall I had a really good experience here. I think my sales person was friendly and was eager to make his sale but not too pushy. I thought the manager was honest and willing to work with me to settle on a price we could both live with. I had friendly service all the way to the end of my purchase, I even found that the gentleman in finance was personable as well. Nobody was too pushy or tried to get me to add on extras that I didn't need or want. I had to come back the next day to turn in the title for my trade and I still found that even though they knew I wasn't there to make a purchase they were still very nice to me.I would certainly return to make a future purchase and I would recommend my friends and family to them.

kaitling

Sep 6, 2012

i cannot say enough good things about our experience with Bayside Toyota. Our salesman was brand new (first day on the job) and he was AWESOME. He had no problem admitting that he didn't know the answer to a question and there was always someone who was willing to help him through the process at every turn. We had about a 20 minute wait for the finance process and he sat with us the whole time and talked about anything and everything. It made the time FLY by and once we got to the finance process we were out the door in a jiffy. in times like these it is so important to support the local businesses and I'm so glad that our drive from Waldorf proved to be so worth it.

Big Buddy

Sep 5, 2012

Harry gave me a great price on the internet. I met with steve and he gave me a great price on my trade in. Then Phil Gaiser showed me a Corolla which I bought. All three worked well together to make my buying experience excellent.

itsstupidtohavemeregister

Aug 23, 2012

Best experience I've had in the 23 years since I purchased my first car. Friendly personable salesperson, and the head salesperson (the one who all the floor salespeople have to go to and get the "price") wasn't a slick salesman like the ones I usually have to deal with when buying a car. One pet peeve of mine, though, is that I don't like it when a dealership sticks their decal on the back of the car. Normally, I specifically request that the dealership to not do this, but I forgot this time and had to remove it myself at home. I just think they should ask first, instead of assuming that everyone does not mind.

foxfamily

Aug 19, 2012

I am not the normal car buyer, I did my research, visited other Toyota dealers and had a pre-approved check in my hand ready to make a car deal happen that day. I had a very aggressive bottom line price. I was surprised when I was met with a very curious, efficient, friendly, and very knowledgeable staff. They made me a great offer and I accepted the deal with in 45 minutes of walking into the doors. They had to go to a different dealer to get my 2012 Toyota XLE Hybrid to get the color and interior I wanted therefore the next day my car was waiting for me and with in 25 minutes we were driving away with our new car.I highly recommend this dealership(Bayside Toyota, Prince Frederick, MD) they are fair, honest, and willing to make a deal happen without feeling pressured. They go out of their way to make you feel comfortable, they answer all of your questions with straight forward answers, upfront and honest about their pricing and bottom line price to make a deal happen. I have heard great things about their service and parts department and if it is anything like their sales department, this is hands down the best Toyota dealership on the east coast!

semperfi22

Aug 14, 2012

Bayside was not the first dealership I stopped at to look for my future truck but I wish they would have been because it would have saved me a few hours of driving around. Once I saw my new Tacoma on the lot I fell in love with it. Mr. Smith assured me I could drive off the lot with it that day and I didnt beleive him. I thought for sure it was out of my price range. Mr Smith and the staff at Bayside Toyota proved me wrong. They gave me a decent price on my trade and an amazing interest rate. I left with a new truck and a great deal on it.

guzzidude

Aug 12, 2012

The experience was overall very good bordering on great. I made a 6hr trip to purchase a vehicle and they were very accomodating. They made the process very easy without the typical rigamarole and they had me out of there quickly so I could get back on the road home. They helped me drop off my rental as well. The used vehicle I purchased could have been detailed on the interior better, but I like to do a good once over anyway, so I wasn't too bothered. Thanks Guys!!

JLong604

Aug 7, 2012

Toyota of Bayside was very accommodating to me needs. I told them exactly what I wanted for my new Camry, and they were able to give that to me. We were able to negotiate a reasonable price for my new car as well as the amount I received for my trade in. They were more than willing to beat the local competitors prices. My car sales man, Phil Gaiser, was very knowledgeable of all the different types of vehicles. He helped me pick the exact Camry that I wanted. I was overall very pleased with their customer service. I would recommend all of my friends and family to purchase a vehicle from Toyota of Bayside.

Sarcait2

Aug 6, 2012

Everyone was super nice and informative. So glad that I went to Bayside to purchase my car. I would totally buy a car from them again.

heloguyfry

Aug 5, 2012

We did our research on the internet, shopping for a Scion, then a Tacoma, and then decided on the RAV4. Internet salesperson Harry Nyguen at Bayside Auto Group worked with me on the phone. We settled on a great price (over the phone, sight unseen) at 7:30pm on the last day of the month. the car was ready for pickup when we got there at 8:50pm. Kory Gallegos met us and walked us through the sale. We were out of there with our new car before 10:00pm. Kory delivered my tags to me two days later. I love the car, and loved the car buying experience.

telgesem

Aug 3, 2012

Kory and Trevor made this an outstanding experience. I will be a return customer for that reason. There was no pressure and they both listened to what our needs were. Thanks for the outstanding service.

Townes

Aug 3, 2012

Joe was a very friendly sale person great with person.And Jeff with over the paper workwith us.I test grove the car like it they give me and my husband a good prices.

dwightfwilliams

Aug 2, 2012

I have purchased several new vehicles from this dealership in the past. They are very community oriented and support numerous projects such as the Christmas Angel program. I enjoyed working with this sales person - very friendly. I think the price could have been a little better, but due to their community support, I was willing to purchase the car.

revans07

Jul 28, 2012

The customer service I received was outstanding and played a key role in my purchasing the vehicle on my very first visit. The price drew me in to the dealership but Karen and the crew sealed the deal. They are a great bunch of guys. I will definitely recommend them to interested buyers.

kimoswain

Jul 26, 2012

I had a very positive experience at Bayside, no pressure and very helpful employees from salesman to manager.I was pleased with the price I paid and will return in the future.M y salesman Phil Gaiser was very helpful and willing to explain and answer all my questions, overall a very good experience.

DLTaylor

Jul 20, 2012

This was a great buying experience. My 4th toyota and the best by far. Staff was helpful, willing to listen and always professional. I would highly recommend Bayside Toyota and Joe Lyon & Jim Tennison.

journey48

Jul 12, 2012

On July 5th, 2012, my wife and I were rear ended and our 2008 Toyota Sienna was totaled. We looked at GMC's, Chevy's, Ford's, but our heart was still hooked on sienna. We went to Bayside our local Toyota dealer. We were greeted by Frankie Tayman.Throughout our efforts to decide what to buy, Frankie was very helpful. no matterhow many vehicles we thought we might like, he showed them to us, yet, we still came back to the Sienna. The General Manager, Steve, was also instrumental in our decision to go with the Sienna Limited. From start to finish they were all very knowledgeable and professional.The Credit Manager, Jeff, also, did a great job in explaining our contract and the warranty options for the exterior/interior finishes and the Platinum Warranty for the electrical etc.This is the second vehicle that my wife and I have bought from Bayside and theircommitment to sales and service made our experience a great one.

caschaaf

Jul 10, 2012

Dealer had a good quality car, made in America! It is comfortable, quiet, roomy and in a color that we like. It was just what we were looking for!

charriman

Jul 9, 2012

It was a very painless process. Greg the salesman was very low pressure and honest. I would definitely recommend him to anyone i know interested in a new Toyota.

BillyRidge

Jul 8, 2012

We went to Bayside to buy a used 4Runner and ended up buying a new one. The Staff is very helpful and no pressure. This was a great experience.

rma4001

Jul 6, 2012

I was long overdue for a new car, so I went into bayside to start the process. I expected to encounter the typical pushy car salespeople, but was pleasantly surprised when I didn't. I would never go to another dealership when looking for a new or used car. The people there were extremely friendly, helpful, and accommodating.

James4.jones

Jun 16, 2012

I did my homework and I payed a visit to 5 different dealerships. I knew what I wanted and the price I was willing to pay. I was pressured to purchase a vehicle in Annapolis from one on Toyotas biggest competitors to the point where I was no longer comfortable being inside that dealership. To make matters worse the General Manager kept me waiting for 4 hours while he was in the back room with the finance person trying to find a way to give me the vehicle at the monthly payment I wanted and at the same time stretching my loan from 5 to 6 years when he could have easily given me the loan for 5 years. This didn't settle well with me as it was clear as day what they were trying to pull. I will never visit with that dealership again. I was discouraged but I continued shopping and checked out Bayside Toyota. I explained to the sales person what options I wanted and he was very honest and gave me the deal that I wanted without any hassle. I highly recommend Baysid Toyota

ssenkow

Jun 16, 2012

I stopped at Bayside Toyota to look at the 2012 Highlander & was greeting a few minutes later by Nate Peck, Sales Associate. He introduced himself and we proceeded to discuss the vehicle, options, safety, etc... We went for a test drive, which sold me on the vehicle. Upon returning from the test drive, Nate took the time to show me the many features of the vehicle. I then went inside and was introduced to Steve Thompson, General Sales Manager to discuss price, pretty much no haggle. Was informed of the zero percent financing, which I was aware of, and/or other incentives. At no time did I feel pressured. Returned later that week with my husband, took another test drive and made our decision. Everyone at Bayside was very helpful and easy to deal with and truly made this purchase enjoyable. After the purchase, Nate followed-up with phone call ensure all was good.

Judith Osborn

Jun 13, 2012

Mike Paolino asked what I was looking for in a new car. He listened to my description of my driving habits and was so knowledgeable about the Prius and its features that I felt confident that I could get the car that met my needs without additional features. I was extremely pleased with the amount the dealership gave me for trading in my 2003 Corolla, which I also bought new at Bayside and thought I got a good deal. At Bayside, they listened and they negotiated a fair price for the trade in, so I got the price I wanted for the Prius I wanted. Their service is excellent too. I took my Corolla to Bayside for most service despite the fact that I have to drive 40 miles out of my way to do it. I plan to continue that practice for my Prius.

danie80

Jun 9, 2012

I have purchased 8 new vehicles. This was BY FAR the best experience I have had. Everyone I worked with was friendly and did not try to play games like other dealers. I would gladly recommend someone to this dealership and to work with Robert!

shyjer

Jun 5, 2012

After visiting another Toyota dealership in Southern Maryland and walking around the lot for 30+ minutes and not receiving any acknowledgement of even being there, we chose to drive 40 minutes to Bayside where upon exiting our trade in, we were promptly greeted by Robert Smith (I prefer to have the opportunity to tell a salesman that I am just looking as opposed to being completely ignored). We told Robert what we were looking for and he showed us and explained the package options available. Once we chose our vehicle, the dealership promply arranged for a dealer trade with another dealership and had our new purchase ready for delivery in under 24 hours. Robert Smith was very knowledgeable of the product line we were looking for, patient with our questions and demands, and even had a sense of humor making the buying process more relaxing and enjoyable. I feel that due to his knowledge of the vehicle we were looking for, we couln't have received a better deal or better experience. I would highly recommend that anyone looking for a Toyota or Scion at least visit Bayside Toyota Scion in Prince Frederick Maryland.

NMORGAN982

May 17, 2012

In the beginning we had a misunderstanding. I did not get the color or model that I wanted. The owner made it all up to me by giving me a longer warranty. I was very grateful for this and so I can only say that in the end I left very happy. I learned a lesson, however. The next time I will WAIT until what I really wanted comes in. I was told by the sales person, Mike, that the color I wanted would never come in. When I went back a week later, there were three white cars on the lot for last. So that made me very sad. I took the grey car the week before and didn't really ant a grey car. But like I said Steve, the manager made me a happy camper in the end.

maryellen

May 17, 2012

First of all, even over the phone, the customer service was superior to other dealerships. Our salesperson Mr. Heffner was professional, patient and outstanding. The financial services dept was also friendly and helpful, and clear in their explanations. The dealership worked with me to get me everything I wanted at a price I could afford. I'm so happy with my new prius!

beachbabecb

May 3, 2012

Mr. Smith assisted me with my purchase. He was able to answer all my questions promptly. He made sure that I was satisfied with my purchase. He was very professional and friendly. If Mr.Smith was not available to help me, he made sure that one of his colleagues was available to help. I would purchase another car from Mr. Smith and Bayside Toyota.

joan821

May 1, 2012

I Was looking for a small car in the 20k range, and I went to multiple dealerships but I finally decided to buy from Bayside in Prince Frederick. The sales representative who worked with me was Robert Smith, and I was very impressed with him! Going through the process with him was easy and i never felt pressured. Mr. Smith was so friendly and helpful.I also appreciated the prompt replies to all my emails, with thorough answers to all my questions. This was handled by Mr. Harry Nguyen.I would rate both of these representatives 5 stars!

julia weitzel

Apr 26, 2012

this will be my dealer for life!!everone one was so nolagable and very nice. we will recomend our family and friends.Thnks for a great experiance

highlandersilver

Apr 19, 2012

The first reason we chose this dealership is because of the location near our home (8 miles). As we entered the showroom we were greeted by a friendly and knowledgeable sales representation, Karen Gardiner. We wanted to test drive two vehicles. Karen was quite accommodating for our test drives. She shared information about both vehicles, and allowed us to make a decision that was appropriate for us.At no time did we feel pressured or in any way obligated to purchase a vehicle at this dealership. That influenced our decision greatly. The entire process from start to finish was much better than we have experienced at other dealerships in the past. It was quite pleasant and we would certainly recommend Bayside Toyota and Karen Gardiner to our friends and family.

HMC

Apr 12, 2012

Robert Smith was polite, courteous, friendly, and helpful towards us and knowledgeable about the vehicles. He listened to what we wanted and then helped us find the perfect car for our family of 4 (plus 2 dogs). He was patient and did not rush or pressure us. The general manager, Steve Thompson, was also very helpful and knowledgeable. A few neighbors have purchased cars from this dealership and they have told us good things about the people and the cars there. We do not buy cars very often (the one we traded in was an 8-year-old Saturn and our truck is 13 years old); so before going to the dealership, we were dreading the process. But when we went and met Robert, we were pleasantly surprised and found the experience quite positive, and now we have a fantastic new car (Venza) parked in our driveway! Also, one of my neighbors told me that when the car that she purchased from Bayside Toyota had trouble, they were easy to work with, repaired the car, and even gave her a loaner. They are like a no-hassle, no-pressure Saturn dealership. I would highly recommend Robert Smith at Bayside.

Cleta Miller

Mar 18, 2012

My fiance and I went in only to inquire a car with no plan on purchasing a vehicle until May at the very least. However, once we met with everyone, took a test drive, and were offered a very incredible deal - we realized that we could not leave without the car we chose. Everyone worked hard to make sure that we would get the best deal ever. Everyone was friendly and very personable. We left with our new car knowing that we had the best deal ever. We plan to send the word out about this dealer!

cleizear

Mar 13, 2012

Karen Gardiner made the car buying experience easy. She did not rush me and encouraged me to figure out what I really wanted in a vehicle. She cheerily went on test drives with me. When I told her I wasn't going to be ready to buy for a year, she accepted it and did not harrass me. She still took the time to tell me about the vehicles I was interested in. When I decided to buy a car after only a month, I came in and she completed all the paperwork very quickly. The dealership was great in that they did not make me wait forever like some dealerships when I was buying my Toyota. We reached agreement on the final price quickly and the price was what I wanted to pay. I felt relieved to not have to sit around for hours while management decided on the final price. Management negotiated very quickly to a fair price. For this reason alone, I would go back to this dealer the next time I buy a car.