Used Cars for Sale at Baytown GMC Buick in Baytown, TX

Kathleen

Aug 5, 2016

Outstanding service from start to finish. Our salesman and relations manager were superior. It made our buying experience fantastic. Enjoying our new 2016 Acadia SLT.

Linda Mitchell

Aug 2, 2016

The GMC I am driving now is the second vehicle I have purchased from Baytown GMC. The people are friendly and helpful. I take my vehicle back there for everything, oil changes and maintenance. I have been fortunate to not have any bad problems, but I take care of the vehicle and they help me take care of it.

ERIC D.

Aug 2, 2016

The sales team where very friendly our sales consultant Jose saenz was very patient with us as we came in for a truck but found that the yukon was a much better fit for our family,he found the one that would give us the biggest incentives and would keep us near or at the payment we were looking for. This guy new his stuff and made our vehicle buying experience a breeze.

Big daddy

Jul 26, 2016

Easy purchase very friendly great to work work and would recamend to someone else.. Not pushy let us make are mind up on are own.

Samuel Rubio

Jul 13, 2016

BAYTOWN GMC BUICK they are amazing we visited the dealership on the 4th of July we went in with no expectations because we knew we had not so great credit and every car we have gotten has not been exactly what we have wanted we always had to settle for whatever we got approved for but not this time. We entered the dealership and we were approached by a salesman named MAURICIO MATA, he was extremely polite and made my wife and I feel very comfortable we sat down and he asked my wife and I how we were doing and how could he help us today so we explain we were interested in looking at the GMC TERRAIN he said ok he offered us a bottled water and asked us to come back to his desk, as we were sitting there we still had no expectations because we knew our credit was not so good, well contrary to what we believed MAURICIO MATA, was gonna get us in our new vehicle no matter what and he did just that. We were thinking oh we would get just the basic GMC TERRAIN but he had us test drive the GMC TERRAIN SLT which was one step down from Denali TERRAIN needless to say he did not make us feel like we did not have a lot of options and we absolutely appreciate him and BAYTOWN GMC BUICK for getting us in the car of our choice not something we just had to settle for. We will definitely be referring our family and friends to BAYTOWN GMC BUICK and referring our family and friends to see Mauricio Mata he is the best salesman we have experienced ever. THANK YOU MAURICIO MATA we are really enjoying our 2016 GMC TERRAIN.

rlyday

Jun 15, 2016

Great review of the truck I bought. Sales person very knowledgeable. Buying , trade in , negotiation was no pressure. I got excellent finance rate. I would buy again from Baytown GMC.

Frequent buyer

May 28, 2016

The purchase experience here was very pleasant. Paperwork was ready very quickly and delivery was very thorough. They take measures to ensure you are completely satisfied with your purchase. Would definitely recommend.

MikeG

May 25, 2016

Once again, Wayne went above and beyond the call of duty. He was upfront about time frame of repair. He worked aroundd my schedule. He kept me updated on part delivery and work done to my car. While waiting I let him know I was going to walk over to local starbucks, he didn't have any of it and made sure I had a ride over and even paid for my coffee. Small things like that go a long way! Good Job Wayne!

MJ Customer

Apr 8, 2016

My experience at Baywond GMC was exceptional. Everyone at the dealership was very professional, friendly and helpful. Darwin Mapps is the best salesperson that I have encountered in a long time. I would strongly recommend Baytown GMC to everyone that expresses an interest in purchasing a vehicle.

gg4

Mar 18, 2016

I went later in the evening to buy a SUV and was meet with nothing but eagerness to help me in my endeavors and after a little while I got what I wanted and a great price on top.Definitely go there for the customer service.

Cheryl

Mar 7, 2016

Fast service reasonable pricing! Very friendly and courteous Hector was always checking on me! Customer areas were clean and coffee was good! They took good care of me!

monica1

Feb 29, 2016

I had a great experience with your dealership. This is the 8th car we have purchase with Barry Stephen. He has always made our visit happy and great. Thank you so much for helping me get my dream car. Thank for the service and great place to visit. Thanks you Mr. Vincent Pierre for your good service.

Gene S.

Feb 23, 2016

I had water leaking into the cab of my truck. It ruined the carpet. Hector was very helpful in getting me alternate transportation while getting the part to fix my vehicle, It took 2 weeks to get everything fixed due to parts being back ordered. Overall I am pleased with the service.

Royce

Jan 22, 2016

Professional sales staff was quick to offer the vehicle I was in the market for and offer a price that was resonable and got the vehicle serviced and ready to go.

Parelee

Jan 2, 2016

Service people there are courteous, friendly and prompt. I always get treated like a valued customer. The service is fast and always done with utmost care. Best service department I have ever dealt with!!!

Joanna

Jan 1, 2016

Parts dept were easy to work with . Body shop wouldn't return my calls . Finally got my car fixed after calling parts dept and getting answers from them .

Filiberto

Dec 31, 2015

It was a great experience Miguel is one of the best sales representative I have delt with in a long time

Bill

Dec 31, 2015

Andy and Tim provided first class service through their professional attitude and dedication to exceeding customer expectations related to the total service experience.

GraySierra2500

Dec 30, 2015

No pressure from sales and a lot of good trucks in stock. Close to my office and reasonable. Knowledgeable staff and will recommend to my friends and family.

Malclom

Dec 30, 2015

very pleased great service friendly and very knowledgeable .just a great nice and clean place for servicing my truck .will continue to have it serviced at Baytown GMC

Steven

Dec 30, 2015

We have had great experiences with the dealership from buying to general maintenance. I still do not like waiting for ever to seal the deal on a purchase but it is what it is...

Nancy

Dec 24, 2015

I can always count on the employees there to go out of their way to make sure I am happy.

Aaron

Dec 24, 2015

Fantastic Service! Baytown gmc has been there every step of the way. From purchase to upkeep. Best experience I've ever had

Monica

Dec 22, 2015

I have had good service at the dealership through 7 cars thought out the years. Thank you for giving my family good service for all these years and years to come.

Adelina

Dec 19, 2015

My sales representative Mr. Luna was full of knowledge pertaining to vehicles that made my experience a success. He was also very friendly and listened to my wants. I also do business with companies that are involve in the community such as Baytown Buick GMC. Great staff including the follow up call to ensure I was comfortable with my new vehicle. I am very happy with my purchase.

Leonard

Dec 19, 2015

Darwin Maops made it as stress free as possible. Buying a car without great credit can be tough and he was great.

Michael

Dec 18, 2015

The young man I spoke with is a plus to your organization. He was very helpful, kept me informed as the service went along and gave me great information when I questioned using Royal Purple oil.

Arnold

Dec 18, 2015

I did not visit the dealership, my wife did. She worked with David there to have remote start installed on my truck as a surprise for my birthday. She feels very comfortable working with David at the dealership, great job David and thank you.

Jesse

Dec 16, 2015

I was well taken care of thank you. I took my last car hear for all my service.Had no complaints about the service.So you will see me each time I need service.

Kimberly

Dec 11, 2015

Fast, Friendly service. I appreciated them jumping on my truck as fast as they did. I know they were busy.

Debra

Dec 11, 2015

I needed my first oil change on my new truck. When I arrived the service department was busy with 2 employees taking in vehicles. Both were effecient and speedy while delivering excellent customer service. They provided me with accurate est. complete time. Upon pick up I was greeted & swiftly checked out

Donna

Nov 28, 2015

This was my first visit to Baytown GMC, having used the Humble location for quite some time although I moved to Baytown 3 years ago. I was very pleased with the experience.

Jason

Nov 21, 2015

Patrick (salesman) was very helpful throughout the entire process and has made my purchase of a vehicle the best I have had. No pressure is key and that's how I was treated!

Evelyn

Nov 17, 2015

everyone was very nice and helpful. I always enjoy bringing my gmc terrain in to be service. I would recommend my friends to gmc in Baytown, tx

Danny

Nov 5, 2015

The sales person was very easy to talk to and he made buying the vehicle very easy as well. I told him what I was looking for and that's what he showed me nothing more nothing less just what I was looking for and that's what I liked the most he didn't try to sale me anything I didn't want.

Ruth

Nov 5, 2015

I had a very enjoyable experience, when purchasing the GMC Terrain, from Baytown Buick Gmc. Vincent Pierre,our salesman was very knowledgeable about the vehicle. He took extra time to make sure we were satisfied with our purchase. Vincent was very professional through the whole process. I would also like to include Luis Gallardo as being very professional and competent. I would recommend Baytown Buick Gmc to friends and family

Darrell

Nov 2, 2015

Every time I've brought my car in for routine maintenance, the staff are ALWAYS friendly, courteous and professional. I would recommend Baytown Buick GMC to everyone, whether they are buying a vehicle or getting one serviced.

Alan

Nov 2, 2015

Oil change, called to check on wait there was no wait so Tim took my truck in and was gone within 45 minutes.

Lloyd

Oct 29, 2015

The employees are all very professional and courteous. Work was performed in a timely manner. Nothing more could be expected

Randolph

Oct 25, 2015

I am always welcomed with friendly smiles and service. Vincent and Tim go out of their way to help me every time I'm there.

William

Oct 25, 2015

ours sales persons, were very pleasant and knowledgeable , and the finance person was also great. I hope to see the service center as the same.

Duke

Oct 24, 2015

We were met with a friendly smile. Tim was very helpful and helped us. We bought the oil change package, thanks to Tim.

Laverne

Oct 24, 2015

service dept replaced dash in a timely manner and kept me well informed during the process..I was extremely pleased with how everything was handled.

Darrelyn

Oct 23, 2015

Every time I go to have done on my truck, they make me feel like my priorities are their own.

Johnathan

Oct 22, 2015

From the beginning VP was very helpful and making my first experience buying a new vehicle a good one. Did a good in accommodating my wants in a trucks rather than pushing me into any vehicle to make sale. Good customer service skills and a very personable person. Thanks VP!

Annanjoey

Oct 21, 2015

Best place ever!!! Working with Andy Tiwari on repairs is great John was easy to deal with for Loaners..........:).............Baytown GMC Buick best dealer in town

Charles

Oct 21, 2015

I used the internet to schedule a Test drive. Was very surprised at how well I was treated. I did not go to buy just to look, Ended up with a new truck, and I am not an easy sale

Richard

Oct 20, 2015

I came in to have a recall checked. They got to my car with very short wait time. The staff pays attention to their customers and know the regulars which I appreciate.

Laurence

Oct 18, 2015

I brought my Chevrolet into the GMC and they accepted me and solved my issues In a prompt and timely manor. Service Writer and Tech did an excellent job

Thomas

Oct 16, 2015

I brought my husbands truck in for service that he purchased from one of the sister dealerships and the staff treated me as if he purchased the truck directly from them. They were so nice and helpful I wouldn't think of going anywhere else.

Adrien

Oct 15, 2015

Went in with a problem. Tim in service told me that my truck would be finish before closing and he was right.

Freddie

Oct 14, 2015

Excellent service and customer service experience. Like the convenience that they provided a loan truck while they were working for a week on my truck fixing some issues under the warranty.

Sherrine

Oct 14, 2015

Wonderful as usual. Everyone is always friendly and makes you feel at home. I would definitely recommend them to family and friends.

Michael

Oct 13, 2015

always a great experience at Baytown GMC ive sent many people there as well and they all thank me for it. Vincent is an excellent sales associate he doesn't use pressure tactics and gets you what your looking for, and Cheryl is top notch.In a day of good customer service being a rarity. she goes far above and beyond.

David

Oct 6, 2015

Service men very friendly, helpful. Took care of my truck and me! Thank you very much. I will use them again.

Linda

Oct 2, 2015

I was able to get an appointment the next day and my service agent Tim has always handled everything with timely speed and is very courteous. I love my Enclave and your dealership

Ryan

Sep 30, 2015

Our experience at Baytown GMC was excellent, all employees are very kind. Patrick Ammons is an excellent sales associate and was extremely helpful and very knowledgeable. He made our experience very nice.

Tyrone

Sep 28, 2015

Employees were helpful, and seems extremely happy working there. No long wait time. Waiting area supplied with coffee and tv. Waiting area and restroom facilities very clean.

William

Sep 26, 2015

I had a very good experience at gmc. I was not hassled upon arriving on the lot and was able to browse and when I was ready to ask some questions the sales rep was knowledgable of the product and very helpful. When I came to pick up my new Gmc I was very pleased with the lady that took the time to come inside the truck and explain to me and my wife how to work differs features. Without that It would take us several weeks to figure out. We were very please!

Carlos

Sep 26, 2015

This was my second time taking my truck in for its regular service. Once again I received awesome service in a timely manner. Completely satisfied with the Baytown GMC service team.

Kreg

Sep 26, 2015

They were very nice about giving me a car to use while they fixed my Yukon. It was fixed within hours and they even washed it. :)

Sally

Sep 24, 2015

The person who took care of me, Candice, was VERY professional, very respectful and was NOT high pressure. The high pressure part will cause me to immediately walk OUT of a dealership. The same goes for your financing gentleman. He was NOT high pressure and my husband even voiced his appreciation to him for that. For those two people, we have already recommended your place - especially to our VW friends.

Dion

Sep 24, 2015

This is our 6th vehicle purchase and once again could not ask for any better dealership team, there is nothing better than working with a salesman and staff that truly cares about you and goes the extra mile to find what you want. Thanks Baytown GMC and a special thank you to Vincent!

Marcelino

Sep 24, 2015

Services was great. Was there at 8 am 2nd in line and it took 3 1/2 hours for oil change.

Kimberly

Sep 16, 2015

Candice was great with no pressuring. She understood what I wanted and did everything she could get what I wanted. Then Luis was great with all the explaining of the paper work. Awesome experience!! Thanks So Much!!

Joshua

Sep 15, 2015

I enjoyed my experience with Baytown Buick GMC. I walked in at 8:40 on a Monday evening and made a deal by 9:15. Great and friendly service and really helps their customer out. Came to a deal pretty early where we both agreed on a price.

William

Sep 4, 2015

Everything was taken care of. The costs were reasonable for the work being done. The service adviser Tim Z. was very helpful.

Creetta

Sep 2, 2015

As always Baytown GMC Buick is #1 in my book! Everyone is Professional, Kind,Respectful and fun ! Love this Dealership, I have brought 4 vehicles from this Wonderful Dealership. I always have to mention everyone who was apart of this great purchase of my 2015 Buick LaCrosse,Mr Barry Stephens, T.Colin Flynn, Ulysses and Ruby! Thanks always, the #1 customer, Cre'Etta Williams

Levon

Sep 2, 2015

I appreciated the service. I got exactly everything i wanted. I have referred some individuals due to my excellent experience.

Rickly

Aug 30, 2015

My experience was very pleasant and I would recommend the dealership to other people looking to purchase,I did not feel like I was being pressured to buy.

Jonell

Aug 29, 2015

The service was prompt and all needs met and questions answered. Tim exemplifies the friendliness and courtesy I have always received at Bay town GMC.

Mark

Aug 29, 2015

Service was exceptional. Car wash and detail department could use some work. The truck cleaning when I bought it and when I took it in for service was horrible.(I did not know they would be washing it after an oil change I would have refused)i have now have swirls in my black paint due to the wash job.

Melissa

Aug 29, 2015

You have the Best Sales Team in Texas we have bought 4 cars from yall and look forward to buying more with your team...

Trudy

Aug 28, 2015

Hector had told me it would not take long to take care of the recall and he was right. I was in and out of there in less than an hour.

Erin

Aug 26, 2015

It took a week to get my truck in for the repair it needed (a bit long of a wait in my opinion), but once I dropped off the truck, the service and professionalism could not have been better. I received the truck back in far better shape than I had expected or hoped for due to the nature of the repair it needed. Thank you!

Darryl

Aug 24, 2015

Set up appointment online two days prior. Took vehicle in at 08:10 and received a phone call within an hour or hour and a half that vehicle was ready for pick up. No wait at all and very efficient and friendly.

Cory

Aug 24, 2015

The service writer brought a technician out who quickly diagnosed the problem. Took it straight back and made the needed repairs. I was overly impressed. Expected to have to come back at a later date. Technician was extremely thorough and helpful. If I had his name I would mention it.

Creetta

Aug 21, 2015

As always, I'm very grateful to my Baytown family: Scott,Barry, Colin,Ms.Cheryl and Tim. Whatever issues I might have, they are straight forward, satisfying! I Love Baytown Buick!

John

Aug 19, 2015

They are doing some great work there and never met such nice people. Tim my service guy took care of me so good that I told my neighbor with a GMC slt to take his truck to Tim. I even gave him Tim's Business card.

Daniel

Aug 17, 2015

The only problem we had was waiting for a person to do some upgrades to the computer system. That took a while, our visit to the dealership lasted just over three hours. We went in for an oil change.

Cynthia

Aug 17, 2015

The last visit I had for warranty work, Tim asked if I wanted to purchase 3 oils changes, 3 tire rotations, and 3 car washes for $160.00. So I went back for this deal. I dropped off my Yukon at lunch, they haad someone take me back to work. I pucked up my car after work. I was very pleased. I had som Issues with the parts dept.

Corey

Aug 6, 2015

Vincent Pierre was an excellent salesman, he took him time and made sure I was happy about my purchase. He worked a deal and was patient while doing so.

Janet

Aug 6, 2015

I appreciate Hector Rendon researching past service records to determine need for battery replacement and additional routine service needs. I always receive great service at your dealership. Thank you.

Wesley

Aug 4, 2015

Everyone was great! Cheryl Bebee customer Service, Hector the service writer. Took care of the little things promptly & courtesy! These people are an asset to the GMC Team.

Joanna

Aug 3, 2015

I had my first inspection done on my Encore . Also an oil change and new windshield wipers. I was going to Texan Buick in Humble but Baytown Buick had done a great job at getting me in and out quickly.

Leslie

Aug 3, 2015

My 2015 Acadia had 2 issues, the airbag light had turned on and my back door wasn't shutting right. I took it in to Baytown Buick GMC and they had it ready in 3 days time. They also provided me with a rental vehicle so I could move around and run errands while my suv was being serviced and changed my oil as an extra. I would highly recommend anyone having issues or even in need of an oil change to bring it in to them.

Gary

Jul 31, 2015

Tim was very courteous! Got me in and out for recall as fast as possible. Explained what they were going to do.

Derek

Jul 25, 2015

Hector and staff were great! I didn't even have to wait the estimated wait time! We just love Baytown GMC and would highly recommend them for your car buying and/or maintenance experience!!! Darwin Mapps was our salesman over a year ago and I can still call him with any questions or concerns!!!

James

Jul 24, 2015

I was fortunate to have discovered Baytown Buick. You are the best dealership. Your service representatives are top notch professionals. They take the time to address all the questions and concerns. I will continue to bring all of my vehicles to Baytown Buick. Hector is great.

Ronnie

Jul 22, 2015

Came in for routine oil change and to discuss ordering a new bumper for my car. Had body work done there and part of bumper keeps popping out so was told that there is a defect in the bumper so they are going to order me a new one. I didnt have to wait very long at all. The Service Writer and the Cashier were super nice and helpful.

Forrest

Jul 19, 2015

Took really good care of me in helping get the right car at the best price with no haggling or pressure

Constantino

Jul 19, 2015

Excellent dealership with fast service and nice people They always take good care of my vehicles Very clean waiting room

Juan

Jul 19, 2015

Fixed my truck and it is going good They always take good care and work fast for me I like the people there always friendly

Wanda

Jul 19, 2015

My favorite dealership and they are fast My time is short and they always give me a ride to work and pick me up again.

Jimmy

Jul 19, 2015

Always are fast and explain what was done no high pressure sales or gimmicks They take me to work or give me a loaner

Mooneian

Jul 17, 2015

Everyone was extremely helpful in getting my car serviced in a timely manner. Tim even went over some information on car that I was not familiar with and took time to show me just how they worked. Good group to bring my Enclave to.

Mary

Jul 14, 2015

I went in to have oil changed, tires rotated and car wash. They did a good job, and it was fast.

Carl

Jul 10, 2015

Our experience was great. Patrick Ammons sold us the Yucon XL. He was so polite and professional with no pressure . We will definitely refer our friends and family to Baytown Buick GMC.

Chris

Jul 10, 2015

Brought in two vehicles for a couple of issues, one under GM warranty and one under extended warranty...both handled with ease! Tim Znidarsic was easy to work with and treated me right.

Ken

Jul 8, 2015

I needed to put 2 tires on my Buick Lucerne. I had checked with Tim a week or so previously, called him to give him the go ahead the day before I wanted to come in to make sure the tires would be in. He had them at the price we discussed. I waited as they were put on (not a long time at all). It's also always nice to have fresh coffee.

Larry

Jul 3, 2015

Had my mirror replaced. Tim was very helpful and got it done quickly while I waited. Great job Tim! First time here but will be back. Will look to buy new truck there.

Dina

Jul 2, 2015

Everything was approved before I came in. Taylor, Luis and Ruby were terrific. I've already handed out several business cards. Thanks again

William

Jun 27, 2015

The Service Manager....Hector... went above and beyond my expectations. ..Very Professional and helpful and I'd recommend him to everyone I know

Alfonso

Jun 26, 2015

As a first time buyer the service was excellent didn't have any problems getting a truck, would definitely recommend friends and family to Baytown GMC Buick. I am more than satisfied with my new truck.

Anthony

Jun 24, 2015

Tim was very helpful and answered my questions in a timely manner and the dealership was very clean. They did a great job cleaning my car which I didn't expect them to do.

Raymond

Jun 24, 2015

I was totally satisfied with the service I received at your dealership. The service was excellent from beginning to end.

Tina

Jun 24, 2015

Salesman was waiting by the door when I arrived. HHey was very courtesy and knowledgeable. He took the time to explain the vehicle and everything I needed to know. He was an Excellent salesman. Ulysses in financing was excellent. He made sure before I left his office, I understood my paperwork.

Paula

Jun 23, 2015

Great service!!! Except body shop, I have to call in order to know what's going on with my vehicle :/

Sylvia

Jun 23, 2015

The only thing that I have not like about the service is that I bought the oil changed care packaged but I have not gotten 2 of my car washes.

Hector

Jun 16, 2015

The service here was great. All the employees were kind. They made the buying process simple and easy. Overall, it was an excellent service.

April

Jun 15, 2015

My experience is always the greatest, every since I purchased my new Buick, I HAVE NEVER BEEN DISAPPOINTED! Everyone has always been provided the most outstanding customer service experience! Baytown GMC IS SIMPLY THE BEST!

Sarah

Jun 12, 2015

Ruby helped with setting up my on star. Patrick was an awesome salesman. AJ went out of his way to find me the exact vehicle that fits my wants and needs. Mr. Logan got me in and out of finance quickly.

Betty

Jun 12, 2015

Tim My service advisor is wonderful. He has always gone to great lengths to make sure I am happy and satisfied and I appreciate all he does. I will definitely return to Tim for my service needs

Shay

Jun 11, 2015

I usually bring my car to you guys or Ron Craft but Ron Craft did a terrible job on my last repair and even claimed to not have records of my repairs until I brought in my receipt. I brought my car in for an oil change and was told it would take 1 1/2 hrs and you guys got it done in about 30 minutes. Thanks!

David

Jun 8, 2015

AWESOME, THE BEST PLACE TO BUY A NEW CAR OR TRUCK THE PEOPLE THERE ARE FIRST CLASS ALL THE WAY

Tyrone

Jun 5, 2015

It took 1 1/2 hour for oil change, but I understand now I can make an appointment, which I will do in the future.

Donald

Jun 3, 2015

Pleasant, Easy, and Excellent service, Collin was thoughtful and kind. He was professional and informative. The financial person was awesome. A great to place to buy a car.

David

Jun 3, 2015

The overall buying experience was great. Patrick ROCKS! He was very friendly and knowledgeable about the car I purchased. He kept in touch with me throughout the whole buying process. I would recommend that if anyone needs a car, they should see Patrick! Not only that, but he looks a lot like JJ Watt! Who wouldn't want Patrick to wait on them?!!!! However, I was disappointed in the amount of times my credit was run. I have good credit and there was no need to run my credit 15 times!!!

Wesley

Jun 2, 2015

Andy's whole team is great! Hector kept me informed on the progress of my Aveo, & had it ready when Promised! The service Tec explained the probably cause of frailer & what was need. Thanks Baytown GMC. You are "Simply the Best"

David

May 31, 2015

Patrick worked hard to get the truck we needed. The man in the finance department and the lady who helped us set up our on star were very friendly and concerned about our satisfaction.

Charles

May 31, 2015

Had a lot of maintenance items taken care of at the 100,000 mile mark. It was more expensive than I had counted on, but if the truck lasts another 100,000 miles because it is well maintained, then it will have been worth it.

Ronnie

May 26, 2015

Well I totally had forgotten that when I purchased my vehicle I purchased the Titanium Package which covered tires. I had a nail in one tire earlier that week and had to purchase a new tire and two days later a nail in another tire which could be repaired. Anna Rodriguez in Service mentioned to me that I had purchased the plan and now I can be reimbursed for the new tire and the repair. So very grateful. Every one in Service were very helpful and friendly.

Gary

May 25, 2015

Cheryl Bebee & Colin Flynn were absoultly AMAZING to work with. They went above & beyond & we GREATLY appreciate that.

Justin

May 23, 2015

Everyone in all the departments has always been very kind and helpful. I love the feel of being in a small town dealer rather than the big city.

Barbara

May 22, 2015

It was a really great experience and I am very satisfied with the quality of service I received on my car.

Gaylynn

May 19, 2015

the service rep was very knowledgeable and nice, He listing, very helpful.I will always bring my car back to him.

Jason

May 15, 2015

EVERYTHING WENT FINE EXCEPT FOR THE TIRE ROTATION. I WAS TOLD MY TIRES WERE ROTATED BEFORE I LEFT, AND THEY WERE NOT ROTATED. SO I TOLD THE SERVICE MAN HECTOR AND HE GOT RIGHT ON IT.

Linda

May 11, 2015

Everyone is always very friendly and helpful, I am finished and ready always in a timely manner. A very good experience.

Jose

May 5, 2015

Your staff is Great we drive from katy because we trust no one else but your staff...we have purchased 3 cars from you and look forward to years of service from your staff...

Earl

May 4, 2015

Tim has a lot of patience! He is a definite asset to the dealership. He made me feel like he was taking care of ME!

Adam

May 2, 2015

My car was terrible. I get home and the windows were not cleaned at all. Pricing is always in question.

Richard

Apr 30, 2015

From the salesman to the service manager was a great day. They all went above and beyond with their help in answering my questions.

Slcm

Mar 21, 2015

Worst car buying experience. 5 weeks and my trade is still NOT paid off!!! Hassle to speak with a live person always voicemail no call back

r.wilson

Dec 17, 2014

I took my 2009 Acadia to have 3 recalls taken care of. While there I was told that it needed the timing chain recall done again for a second time. I asked why and was told because GM sends poor parts and I did not use synthetic oil in the car. I was never told to use that oil. After the car being there 5 days I got it back and it ran terrible. I took it back the next day and was told it needed front struts. They were so rude they would not even drive the car to understand what i was talking about. There was no problem with that before I took it in. During questioning the service manager he was very rude and told me all the problem with be car was because of me. This car only has 70,000 miles. I would never take my car back to dealership or buy another GMC product. There is no reason a car with 70,000 miles should have 5 recalls done and need major front end work. Very disappointed in this dealership.

rsmcnelty

Jul 16, 2014

when we pulled up, Mr. Mc Kinney greeted us at the door, he was nice and patient with us and gave us options. He was an outstanding salesman any customer would be pleased to have him, great job Thomas

JSCLFUN

Sep 14, 2013

The worst car buying experience ever!!! First off I was told the used vehicle I wanted to purchase was in great condition and ready to go.. When I got there the vehicle was in service having repairs. Should have walked away but my son really wanted this truck.. We purchased this vehicle and have not been able to get all the repairs that were promised done... Sales people are rude after the buying process is done. Still trying desperately to get issues resolved and it has been over a month!! I have purchased two other used vehicles since at other dealerships and everything has been smooth and no problems getting issues resolved. I would not recommend GMC BUICK BAYTOWN to anyone!!!

Frustrated customer

Sep 7, 2013

This was a horrible car buying experience. I visited the dealership, picked out the car and negotiated the price the next day on the phone. It was going to take three days to sell my car, so I gave them a deposit on my credit card to hold it. My husband dropped me off around 11 a.m. They left me waiting in the lobby two hours (I had no car to leave); they even had a sales meeting while I waited out there. Then when I got in to see the sales manager, the price had changed. He said I told them I had a trade-in and that if I wanted the price promised I better come up with a car to trade in. I explained they had my deposit because I was selling it elsewhere and the salesman confirmed this to him. We had to negotiate all over again - another hour. Then when I went to sign the contract the computer system had added a new charge they couldn't explain. Another hour went by and they couldn't figure it out. They sent me home with the car, telling me they would deliver the contract in two days. Two weeks later i had to call to get the contract sent to me. The sales manager emailed it and had changed the price again. He called and I told him he needed to go back and look at our agreement. He hung up on me. He emailed a revised contract and called back as though nothing had happened. I agreed to the second contract and he had the nerve to ask me to honor my word to sign it when they mailed it to me. Two weeks later he called me at work to ask for my credit card number. They had never used it to run the deposit and couldn't find it. I should have just returned the car then! After all that, the license plate took nine weeks to arrive. In spite of the sales manager's rude behavior, the salesman who introduced me to the car, the finance manager, who apologized and sent me home with the car that day after I'd been there four hours, and the customer service representative, who arranged my second set of paper license plates, were very polite.

Marcos

Dec 11, 2012

I purchased our 2006 Ford Expedition El EB there and the help was fast and easy. The saleman Steven Jones and Finance Manager Luis were very patient and helpfull. I will buy from them again for my two up coming teenagers.

agarcia565656

Aug 18, 2012

I am very happy with my new GMC and am very grateful to Geraldo Cortez (salesman) and Cheryl Bebee for all of their attention and help. Their service was excellent.

Cgrav25

Jun 20, 2012

I came in to buy a new car, and had several options to choose from. With the help of barry i had a nice and smooth transaction. No rude salesman like other places ive been to. He is a awesome guy. I would recommend him to anyone. And you cant forget about the nice receptionist lucy. She greeted me with a nice warm greeting and guided me on my way. She even brought me some nice cold water. Overall baytown gmc is a hell of a team! Ill be back again

Gerald

May 28, 2012

Friendly staffs. Easy process. Will come back for sure.

Frances & John

May 28, 2012

I bought a car two weeks ago. The sales person who we worked with was great. Finance department was extremely helpful. We left with a car the same. I am back today for follow up of the preparation of the vehicle and still experiencing the great service.

Cardenas

May 28, 2012

It was an easy process with good prices and friendly staff

B Dutton

May 28, 2012

Steven was ver nice and the over all review was excellant.

El Feo

May 28, 2012

I barly started my search today for my welding rig work truck and this was my second stop i found a nice 2008 ford dully king ranch in quality condition they helped me a lot since this is my first time using my credit a new car and helped me work with my down payment and how much a month the truck word be overall I am satisfied since i didn't have to waste my whole day shopping around on my 1 day off of work

Jimmy Scott

Nov 30, 2011

Barry gave us a great, no pressure, deal. He was very professional and actually listened to us. He is the first salesman ever that helped us buy our car, not sold us his car. I recommend him to ALL my friends. Ask him about the movie he was in. It was a black western movie. It's a great story.

city411

Nov 23, 2011

I was very impressed with the attention to detail and all of our needs . We came in and were looking for Buick regal and Robert truely went the extra mile to help us. I would recommend Baytown Buick Gmc

crysv12

Nov 17, 2011

they have great pricing and helped in find the vehicle we wanted even though they had to search other lots to find what exactly what we wanted. They didnt try to make me settle for something I didnt want.