Used Cars for Sale at Beechmont Volkswagen in Cincinnati, OH

Jpellingra

Jun 9, 2016

We love BEACHMONT VW! We love Tim more though! We reccommend him to all of our friends and family. He is the nicest guy and extremely honest and helpful! He makes the whole experience and process so easy and smooth!

Roman's Ride

Apr 4, 2016

I never intended to buy a VW. It wasn't even in my top 5 cars to look at. The VW dealer is less than a mile away from my home, so I thought I'd stop in and see what they had to offer. When I compared my top cars (which I researched and test drove) and then drove the VW Golf Sportwagen, there were pros and cons to each vehicle, but the VW won out with fit, finish, horsepower (which blew away the competition), road hugging, and a no-pressure sales technique which made the choice easy. It has a Car-go maintenance system which keeps things from sliding around in the back and is truly out-of-the-box thinking. You'll never have to worry about bringing that lawnmower gas container back from filling it up any more.Jesse's knowledge of all the vehicles (including those not available in the U.S.) is impressive. When we went to take a test drive he was genuinely enthusiastic and said, "Let's take it for a spin!" with a sly grin. He knew the car would impress us based on what we had driven in comparison. I've only had it for a week, but I've really enjoyed this car (especially accelerating up the entrance ramps). I can see us enjoying it for many years to come. Yes it's a station wagon, but it's also a sports car which is truly "under the radar". If you need a second opinion, Google what Car & Driver said about it.

Melanie Renee

Feb 9, 2016

I went to Beechmont to buy a car and I went in with a ton of questions and a list of expectations I wanted in my next car, how much I wanted to pay and put down. I test drove with Beth and she was so easy going and knew a lot about the VW Passat I wanted which made picking the car simple. Then between Todd the manager and Rhonda the finance guru they did their magic and I drove away in my first brand new 2016 Passat! The whole thing was easier than I thought it'd be. They were patient with my questions and expectations and they delivered! I'm glad I went there! Plus... Free oil changes on my car for as long as I have it!

JW607883

Jan 1, 2016

We had a great experience with Jesse and the rest of the staff involved in our purchase of a new VW. We evaluated both the Jetta and the Passat and Jesse was very helpful during our test drive of both models and provided the information we needed to make the best decision for us.

Tabitha&CraigH

Oct 17, 2015

Last month our Audi A4 was involved in a hit and run and it was totaled. Not ready for a new car and looking for a specific model (Passat) my husband and ended up at Beechmont VW. This is our third VW purchase and I was not excited about the prospect of buying a car. But, Tom Skeen was great. He was patient informative and attentive. He worked with us on pricing and we got a great certified used car (2012 VW Passat SE V6). I have purchased multiple cars over the last 20 years and this is the best experience I have had from any dealer. If you a looking to buy a VW or if you find a used car on their lot visit Beechmont VW you will find car buying to be an enjoyable experience.

dwetherill1991

Oct 14, 2015

I walked into Beechmont Volkswagen about a week ago wondering what options I had and trying to get rid of my gas guzzling truck. I first dealt with Tom Skeen who was very helpful and understanding of my situation, being a young professional living on a budget. They were able to take my truck off of my hands and got me in a 2015 Jetta SE TSI with absolutely nothing out of my pocket, and I love it! I did not feel once like I was being rushed with my decision or felt like they were trying to sell the best car for them and not for me. Rola Henson also was involved and very informative and helpful. All in all I would definitely recommend this dealership to anyone looking to work with the dealership on a deal that is fit for your situation. Thanks Everyone! Who Dey!

Mel Tate

Oct 2, 2015

Just purchased a brand new 2016 VW Golf R from Tom Skeen at Beechmont VW. Tom's professionalism and technical understanding of the Golf was 2nd to none. Since the Golf R is an extremely rare build I was put on a waiting list. Throughout the entire waiting time both Tom and his manager, Rola, provided weekly updates of the status of Golf R's coming in.Once the car came in and we purchased it, there were no financial surprises like trade-in values, MSRP mark ups, or financial loan issues. It was a fast and pleasant experience.I highly recommend Tom Skeen and the entire Beechmont Volkswagon team.Mel Tate

cg2013vwcc

Sep 22, 2015

Tammy Hartman and the entire VW service team were very professional and helpful. I had scheduled my appointment online and requested a shuttle to and from my home. This was provided to me and the young man (Jonathan) who drove me was very polite as well as a conscientious driver. Tammy was very helpful when I became concerned at the cost of the service that was to be done and did some research and realized that there was an error and the cost was not as much as what she had initially told me.

jam2214

Sep 16, 2015

One of the best experiences I've ever had buying anything. Unlike a typical car dealership, there was no pressure from the salesman Tim Sizemore. He did a great job explaining the car from top to bottom. Will definitely purchase my next VW through Tim and the rest of the Beechmont Volkswagen team. Thanks again Tim for making my first newish car purchase one to remember.

Kristen717

Sep 15, 2015

I gave 5 stars because Tammy is always very helpful and explains everything very well. Today I think she went above and beyond by going and getting my car for me to bring it in so I wouldn't have to walk very far , because as she noticed I had broke my ankle and was in a boot ! She insisted I waited by the door for her to do so ! She is always so kind and friendly . After waiting almost two hours , she made it worth it !

Ilovemyjetta

Sep 14, 2015

Best experience ever. Honest, straightforward. Listened to what I needed and made it happen. They were very kind to me and everything was just first class. No pressure, no games. As an older woman, this was important to me. I walked out of another dealership the previous week very discouraged. My salesman Tim Sizemore was wonderful and with the Sales Manager, Rola Hensen, put me in the car of my dreams. I have already recommended Beechmont VW to friends and strangers alike.

Extremely satisfied customer

Sep 5, 2015

Tom Skeen, along with the GM and Finance personnel provided exceptional customer service and were very easy to work with at Beechmont VW. We shopped several dealerships across Ky, IN, and OH - and made the choice to come back to Tom at Beechmont VW (although this required him to locate the color and trim I wanted from another dealer) because we trusted Tom. Thank you Tom - you made the car buying experience easy!

Minttoken

Aug 31, 2015

Thanks Tammy for taking care of my service needs,and thanks to the service personel for doing such a great job.Tammy always knows your service needs on your car,and she always makes sure you are happy with the service..Thanks for the follow up,making sure all is well.

Carlene

Aug 29, 2015

The staff was extremely efficient and pleasant to work with. They helped make my leasing experience hassle-free. I appreciate the personalized attention. And they continue to follow-up with me to make sure everything's going well with my new Jetta.

lovethatcar

Aug 28, 2015

Tom Skeen was our salesperson and was excellent. All my questions and concerns wereanswered quickly and resolved. We would recommend Tom and the dealership to everyonewe know.Wayne Burnett

Molly

Aug 28, 2015

I found this experience to be very straightforward and transparent. I also appreciated Tom showing me how to use all the features in my car.

L.G. Wells

Aug 27, 2015

I am not really good at negotiating and what a relief it was to find a dealership where I didn't have to. From the first email to the time I picked up my Volkswagen Beetle I always felt that I was being dealt with fairly and professionally. Thomas and Scott make a great team and I felt my concerns were anticipated and answered. I truly don't believe if I had walked into any other dealership I would have left with a car. Thomas was wonderful to go over and help me setup all the extras on the car such as my phone and the different medias. Volkswagen, with update emails such as realizing during the time change how to set your time would be a good refresher email has been invaluable. This is the time of year I put the top down on the "Bug" and experience the true reason I bought a convertible. I cannot say enough nice things about this experience and I am happy to give a great reference to this dealership. Thank you to all concerned. L. G. Wells

dave

Aug 27, 2015

I took my Passat in without an appointment and Tammy Hartman was able to get my driving lights replaced while I waited. This was done under warranty. Thank you Tammy for the service.

GruberWA

Aug 17, 2015

From the start, VW team was helpful with responsive and informative email exchanges. Then I came in late on a Saturday, and I received outstanding service from start to finish from Tom Skeen & team. They worked with me to find something that fit my wants then worked to help get it down to an agreeable target price. Never felt pressured and helped work through the details from start to finish. On top, they expedited my close process to get me out in time to make a family function. Since, Tom's been available via email & phone for some additional Q&A that's been very helpful. 100% recommend Beechmont VW & Tom Skeen.

JamesDaugherty

Aug 12, 2015

Happy with service. I couldn't get into Kerry for 2 weeks; Beechmont was happy to schedule the next business day, if I wanted. Tammy was flexible on the appointment on the day of service, so I did not need to wait very long for the 20K service on my GTI. Nice dealership, pleasant waiting area, they kept me informed of the progress. Great Job!

marquezjim

Aug 12, 2015

I visited the showroom twice and worked with Tim. He was respectful of my intentions and was not pushy. He returned my email (on his day off) and answered my questions. There was no time during the purchase where he was aggressive. Overall the customer service of all of the staff was excellent.

Emilyj

Aug 11, 2015

I went into this dealership because I had been looking at jettas online for awhile but wasn't sure if I was ready to buy. Everyone was friendly and helpful, Tom was able to pull up the car I had been looking at online right away. He was happy to pull around multiple of the same car in different colors some could compare which I liked best. He was very straight forward about finding out what he could do to make the sale happen which I appreciated. After test driving the car and getting some questions answered I knew I wanted to buy and everything was pretty smooth and painless compared to what people had told me about buying a new car. After the car was ready to take home Tom showed me how to use all of the new technology and was even willing to wipe off any spots or marks still left on the car after he had it cleaned. I am very satisfied with my experience at Beechmont VW, thanks Tom!

Becky

Aug 3, 2015

I am always grateful for the work this dealership provides for my Passat, but I am frustrated when I make an 8:00am oil change appointment (that I scheduled a month in advance) and my vehicle wasnt ready for pick-up until 11:30am. When I asked why this happens they tell me that if someone "drops in" for service, scheduled appointments get put aside while the customer waiting in their lobby takes priority!? I essentially wasted 1/2 my morning without a car. Lesson to be learned: just drive in to get an oil change and you'll get right in.

dbrewer

Jul 30, 2015

Thanks to Tammy in the Volkswagen service department. Excellent customer service. Delivered what she promised and on time. Exceeded my expectations. She deserves a raise.

klindsay26

Jul 16, 2015

I would like to thank Tammy in the service department for dealing with my tire insurance company and being able to get my flat tire replaced with ease. Each time I go in for any issues or routine maintenance she seems to go above and beyond making sure that I am happy with my service.

Tiger Iguana

Jul 3, 2015

Again we had excellent service from Tammy Hartman and mechanics. She makes you feel important and describes in detail what will happen on this visit. She also told us what to expect on our next visit which will be our 30,000 mile checkup. It's a pleasure to have a service center who actually cares about you and your car.

Mvance53

Jun 30, 2015

My recent tune up, I worked with Tammy Hartman and had a wonderful experience! She was quick and efficient and had a shuttle ready for us immediately so we didn't have to wait there for the whole 4 hour service! I always feel comfortable at this dealership. I appreciate the down to earth staff and environment. Thanks guys and gals!

jrstick

Jun 29, 2015

I have visited Beechmont VW twice since buying my 2009 Volkswagen Jetta Sportwagen TDI used from a private owner in January of this year. Knowing that the car had been serviced at another VW dealership, I wanted the peace of mind of continuing to have VW techs service the vehicle. Coincidentally, the CEL came on just before my first service, and Tammy in VW Service was able to assist me with getting a repair completed under warranty. She made the whole process very easy. On my last, most recent visit for a 70k serivce, Tammy was so helpful and informative, even getting me ready and informed about my 80k service--which isn't for another 10k miles. I feel good knowing I'm in good hands and will always see a friendly face when I visit.

Jimedrum

Jun 25, 2015

Glad to see that professionalism and courtesy are still alive in the new car business! The sales team was extremely helpful in my buying experience with there complete knowledge of the product as well as their out of the ordinary efforts to find the perfect color and style to fit my needs rather than just push existing inventory. Good for you Beechmont VW team

DEdwards2

Jun 23, 2015

Beechmont Volkswagen, without all the details, is simply superior to any other car buying experience I have ever had. I'm not new to car buying (5 in total for me now), however with a young face, I was treated with mixed attitudes the first couple cars I purchased. Entering Beechmont Volkswagen 3 years ago (age 27 at the time), I was greeted by Jesse Storm and respected as though my age simply did not matter. He won my business with fair pricing, respect, and a tremendous understanding of both my needs, and the VW lineup of cars.I was excited to take my wife to Jesse last week in hopes of getting her into a VW and have her experience the benefits of working with Beechmont Subaru/Volkswagen. Jesse would go on to work with us for the next few evenings, discussing the different packages in Jetta and Passat offerings, explaining the benefits of TDI, and of course, being beyond friendly and energized to see us get into a car we wanted to drive. Long story short, she's still pondering, and I'm driving around in a new GLI.While my wife considered her options, I asked Jesse and Rola Henson to price out a GLI for me. We ran the numbers, got an appraisal for my car, and came to an agreement on price very quickly. This is largely thanks to Rola taking as much time as she did to explain in detail whenever I had a question. It took them only a day or two to find and get the car I wanted into the dealership, and once again answered any concerns or questions I had about the new car. The process was fast, and Jamie in finance was great to work with, explaining everything I needed to know.I could sit here for an hour typing up how much I enjoy Beechmont Subaru/Volkswagen. While I've only listed a couple of names here, every face I met this week and over the course of the last three years has been pleasant and helpful to me and my family. We are loyal to those who treat us fairly, and Beechmont/Subaru will ALWAYS get the first chance to put us in a new car when we go shopping in a few more years (assuming they retain their excellent staff). I would gladly recommend and encourage you to go visit my friend Jesse, and make sure he knows that Dan in the fancy new black GLI sent you!

flygirl3

Jun 18, 2015

I always receive good customer service when I bring my car in. They give me a good timeline as to when my car will be finished. They will take me home or pick me up when everything is complete. I just had it in for regular scheduled maintenance. They printed off what is scheduled to be done this time and next.

L Young

Jun 11, 2015

Tim Sizemore at Beechmont Volkswagen made my car buying experience perfect. I appreciate all Tim's knowledge of the new Jetta TDI 's features. Thank you Beechmont Volkswagen and Tim Sizemore. I love my new 2015 Jetta TDI.

vWc

Jun 10, 2015

I wanted to write a review to share how satisfied I was with the sales staff at Beechmont VW when I bought my 2015 GTI last week. Lyndsey quickly responded to my initial inventory and supplier purchase questions and Tom provided the support I needed to make an informed car purchase. Tom proved to be exceptionally knowledgeable on the vehicles I was considering and he was never overbearing or out of touch with my needs. Tom and the other members of the staff that I dealt with were one of the major reasons I decided to buy my new car from Beechmont VW. Thanks guys!

nathecm

Jun 10, 2015

I had a great experience at Beechmont VW. I bought a Jetta 2015 TDI over the Labor Day weekend. The sales team, Tim and Tom, were amazing in helping finance the car. Tim took time to show me the new tech features of the Jetta, which I had never been exposed to before. Very friendly and helpful staff.

Minttoken

Jun 9, 2015

Beechmont VW service dep't is the best i have ever delt with.Tammy Hartman makes sure that it is the best. She makes sure that you understand the service needs of your VW,and its service needs at the mileage you have on the car.She is so pleasent,and makes you feel so welcome when it is time for service. Thanks again Tammy,and the service personel who worked on my car.

rwilson280

Jun 9, 2015

This is my third scheduled service - it was quick, easy, & a great value once again! Tammy Hartman made sure we were 100% satisfied, explained what the next scheduled service will entail and what the amount will be, and called later to confirm the car was running great.

Chris51W

Jun 8, 2015

I recently leased a VW Tiguan from Beechmont. Helpful does not even begin to describe the top notch attention and assistance I was given. I had visited two other dealerships in the area. Each time they gave me the parameters of the "deal" it would change one hour later. My primary salesman at Beechmont VW was Tim Sizemore and I also received assistance from Todd Gray. Rola Henson in the finance dept spent almost an hour on the phone with me on her day off, after work hours, to get me into the car I wanted. Rhonda Silbiger was incredibly efficient and helpful explaining all the nuances of the deal. They were all straight shooters, never wavered from a former price quote, and made me happy on MY TERMS!!!I strongly recommend anyone in Cincy area contemplating the purchase of a VW START at Beechmont!!

heinz57

Jun 6, 2015

Tammy was very professional, knew my son and spoke very highly of him. She was very personable, car was done in very reasonable time. Would deal with again with no problem. Thanks.

JC

Jun 5, 2015

This dealership was wonderful, and Tammy in service was so helpful. Made appointment online, was able to get in and out quickly, even with a recall fix that they discovered while I was there. Very friendly and helpful

NewGolfSportwagen

May 31, 2015

Great experience with Tom and team. Everyone was so easy to work with - straightforward; no hassle; super friendly. Dealership is clean and open (and no "let me go talk to my manager" meetings while you sit there). After purchase Tom walked through everything about the car and help me set-up key technology components. Completely recommend.

VWOwner

May 30, 2015

Our experience with Tim at Beechmont Volkswagen was very positive. We knew what we wanted to see and he was there to help guide us through our car search. The process was stress-free and we have a new car!

VWMatt

May 29, 2015

Tammy Hartman always takes care of us. She recently helped us with a couple of different issues on our Routan and got us back on the road quickly. Always a pleasure to deal with. Both our cars are serviced at Beechmont. Keep up the great work and service.

BeatleFan

May 26, 2015

Great 1st time new car purchase with Tom Skeen patient and able to get what I wanted and needed for my lifestyle. Very satisfied customer!

New Richmond guy

May 22, 2015

Tammy Hartman, our service representative, handled our service and was absolutely amazing on follow up, (before and during the service visit) with attention to detail and is a very pleasant person to work with...

Brady O

May 19, 2015

I continue to be pleased each and every time I get my vehicle serviced at Beechmont VW. Tammy Hartman is world class and also on top of everything. She always goes the extra mile to make sure I have what I need. I would highly recommend Beechmont VW and Tammy as the benchmark to reach in service and support!

WesWesley

May 15, 2015

Tammy Hartman always goes extra mile to ensure smooth and timely service appointment. Good communications and no surprises. Uniformly good experiences at this service center.

rtdunham

May 14, 2015

As in the past, Tammy explained what needed to be done, and how it would be done, including some complications I imposed on the service. Things were done promptly. I can't imagine anything she or the service techs could have done to make my visit any better.

Mark55

May 11, 2015

Tom Skeen and the Beechmont VW team did a great job on my purchase of a certified 2014 VW CC. I first met Tom a couple of months ago when I was just beginning a search for a new car. Drove several cars that day but no used CC models available to check out. Once I settled on looking for a CC, found that they had 3 in stock. Met Tom again and found a beautiful 2014 CC R-Line. They took my trade-in at a fair price and we made a deal. All very professional and straight forward. It was a pleasure to do business with these folks.

Tmills1128

May 2, 2015

Tammy is dedicated to her job and customers. She is welcoming and honest. I feel confident in the quality of service I receive. Thank you.

Om4amagi

Apr 29, 2015

I received a notice of a recall, so called Beechmont VW, the dealer from whom I purchased my Jetta TDI. As always, Tammy was able to arrange an appointment for my convenience within 2 days. When I arrived, the service was prompt and I was out of there within an hour or so. I am someone who wants information about the products and procedures; Tammy consistently answers my questions to my satisfaction or graciously finds the answer for me quickly.

Customer service critique

Apr 23, 2015

You go to a dealership for the best deal, you stay with the dealership because of the service dept and how they treat you and take care of your car. Tammy Hartman and the crew in the VW service dept is bar none the best. They are polite, professional, attentive and detailed with their information. You know exactly what is going on with you car along with no surprises with the bill. I will stay with this dealership because of the service and I also happen to like my VW Jetta and the free oil change.

HappyPassat

Apr 20, 2015

Our experience in purchasing our new Passat was actually enjoyable. At no time did we feel pressured, the sales staff was extremely patient as we picked out the right car and we received a fair value on our trade in. I would definitely recommend Beechmont Volkswagen to anyone looking to buy a new or used car.

jillsjetta

Apr 19, 2015

This was my first oil change with my jetta. Tammy was very helpful and they had me in and out very quick so I could enjoy the beautiful Saturday weather!

rbthomas15

Apr 17, 2015

From the time I walked in the door to the time I left with the keys to my new car, everything was smooth and easy. Jesse Storm was a great salesman. I told him I wanted a GTI and what features I wanted, and he pointed me to the exact GTI. I had a trade-in that was going to have some negative equity but Jesse and the financing team did a great job finding me a lender that would take on that negative equity and for a great rate. There was no headache involved at all. Jesse gives a fairly lengthy demo of your new car but I do appreciate it, as there were many features on my new car that I have not seen in a car before.

jhbeasley

Apr 17, 2015

Phoned dealership and spoke with Caleb Ervick, who was most helpful and told me to bring in my car asap and they would get right on it. Window was repaired in two days with minimal charges as stated and I picked up my car. This dealership is always helpful in repairs for my VW as I purchased it used. The previous owner had not done many repairs car was sitting a lot. Caleb Ervick has been most helpful each time I needed repairs.

CinciScott

Apr 11, 2015

Took delivery of a CPO 2014 Jetta SE yesterday. Had originally found the car online and the coordination of that inquiry to our test drive was excellent, even though we changed the day/time on the dealership. They were eager and accommodating. Everything from the online inventory to the visit, test drive, financing, and delivery went exceptionally smoothly. We really felt like everyone was on our side. The car has 38K miles on it, and the 40K maintenance has already been performed (bonus #1). There are also four new tires on the car (bonus #2). I'm looking forward to taking it back for the 50K mile maintenance (the oil changes are free for the life of the car (bonus #3)). Thanks Jesse Storm, for an excellent experience!

Sheila K

Apr 9, 2015

Painless car buying experienceI recently purchased my 2014 Jetta with the help of Jesse Storm. Jesse could not have been more helpful, professional and courteous during this somewhat anxiety producing time. He walked me through the process with great patience, thus taking away any fears that I may have had. Thank you Jesse!Sheila

Kerry

Apr 8, 2015

Buying my new car was one of the most enjoyable car buying experiences I've ever had. And I've had plenty. Tom Skeen was a great sales person. Knowledgeable, great communicator, friendly, and all around nice guy. I highly recommend anyone looking for a new/used Volkswgon to look Tom up at Beechmont Volkswagon.

purdue

Apr 5, 2015

Very smooth car buying experience. Thanks for the help Tom. Tom is very knowledgeable on all of the features on my new GTI and helped throughout the process.

ten

Apr 3, 2015

Tammy Hartman and the service team always deliver on time and as quoted. She is professional, courteous and great to work with. They fix what is necessary - nothing more, nothing less.

Susa

Apr 2, 2015

After some less than comfortable interactions with pushy car salesmen at different dealerships, I found the right staff at Beechmont VW. My experience there was simply fantastic. Tom Skeen was meticulous, yet laid back and superfriendly, together with the rest of the team which he introduced to us. Instead of pressuring me to buy, Tom focused on the driving experience and practicalities of the car. He took his time answering all of my questions then and also when I returned a few days later, and it was obvious that he wanted us to be happy with the purchase rather than quickly sealing the deal. I really look forward to remaining a loyal customer. If you are looking for a relaxed environment and high quality sales experience, Tom is your guy. Finally, I love my new VW Golf TDI!!

RMHSAB2015

Mar 31, 2015

I emailed Lyndsey Dalton about a vehicle, she was very responsive and helpful. We went in a few days later and met Time who was very friendly and knowledgeable about vw. The whole staff was very friendly and helped move us through the process. Tim also took the time to show us all of the features the vehicle had as well as make sure we were completely satisfied when we left the lot. I would recommend Beechmont VW to anyone.

jmclain

Mar 29, 2015

Tammy and the Service Dept provided great service. She was friendly and a good communicator. The service was done quickly and with no surprises. Thanks to everyone.Jerry McLain

Minttoken

Mar 24, 2015

I would like to tell everyone,that Beechmont VW is so lucky to have a Service Rep. like the one they have with Tammy Hartman. Each time i go in for Service,she is so pleasent and understanding of my needs. She talks to you with Respect,and she knows the working and needs of my Jetta. It is an absolute pleasure knowing that i will be taken care of.And i would like to also thank the Service Personel,for treating my car,like it was one of theres.

jpru65

Mar 20, 2015

After driving many different cars at many different dealers we decided on a VW Beetle. However we didn't want a new one, so we looked online and we found a 2013 VW Beetle with only 617 miles at Beechmont VW! I was skeptical about this and thought it was to good to be true. Jesse worked with me through several phone conversations and in person to assure me that the car really was what it appeared to be. He checked on the cars history and service records, he fully explained the fact that the car had been Certified Pre-owned and as a result we actually have a longer term warranty than if we had purchased new! The rest of the staff was equally friendly and professional and made the purchase effortless. Needless to say, we are super pleased with our experience!

Erick

Mar 20, 2015

Since the beginning of the process, until delivery of car I received a great customer service from sales consultants, cafeteria, finances people, everywhere a great environment! Very satisficed with the dealer.

Ralph

Mar 18, 2015

I worked with Tammy Hartman this morning ... I was in for a 30,000 mile service, Tammy was friendly, informative and got me in and out quickly, could not have asked for a better experience.

Mmurphy

Mar 2, 2015

Tammy took care of me. Set me up with a rental car. Service was very fast and complete. Highly recommend beechmont vw. Gti was returned washed.

tristanandrachel.clark

Feb 20, 2015

The last time I serviced my Volkswagen I had a bad experience with a male servicer, so I was pretty much dreading coming in for this oil change appointment. THANKFULLY Tammy redeemed that past experience and treated me like gold. I really appreciated that she was upfront with me from the beginning, giving me a realistic time frame of how long I'd be there and telling me to "make myself at home" in the lobby area. It ended up taking about half the projected time and she was sure to explain everything they did to my car. Since I'd been having trouble with my tire pressure light, after checking the tires she walked me through step-by-step on how to reset it and even quizzed me afterward to make sure I felt comfortable doing it. Finally, she said multiple times that if I had any questions at all to call her and she'd take care of me. Because of this experience I will continue coming here for service and will always request to work with Tammy. Thank you!!

Redden

Feb 19, 2015

I called and explained the need to get the car in and fixed on the same day. I wasn't able to get the car there till around 130 due to weather conditions. They fixed my problem and got the car back as promised within hours. I didn't not buy my car at this dealership but any dealings I have to this point have been nothing but positive.

Awharton

Feb 10, 2015

Every time I get my car serviced I have the best experience. The service men/women are always so polite and remember me when I show up. I am a person, not just a customer, and they make me feel appreciated. And thank you to Tammy for always checking to make sure my car is at its best and always being so kind.

boestw

Feb 10, 2015

I I like to do as much online as possible, so when it was time for me to purchase a car I did as much research and contact online as possible. I did all my research and decided to purchase a GTI and I knew the exact color, trim level and package I wanted and decided I wouldn't make any compromises. I went to a local dealer to test drive a GTI on their lot to see how it handled and fell in love with the car; however, I left that dealer with only a quote. I then went online and contacted all the remaining Volkswagen dealerships in the area, since I was ready to move on purchasing the car. Beechmont was the ONLY dealer to respond to my inquiry in a timely manner, before 10:00 AM Monday morning I had 2 emails saying a quote would be provided shortly, an email from Jesse with a quote followed up with a phone call and voice-mail. After weighing my options that night I decided to move forward with purchasing the car from Beechmont. I sent Jesse an email the following morning with some questions. Since he was out that day, Scott responded on behalf of Jesse to answer my questions to help me determine which route I wanted to take to get the exact car I wanted. That afternoon my questions were answered and I had emails with all the necessary paperwork for me to review before giving the Okay to get my car. I then received a phone call confirmation from Jesse, confirming everything I agreed upon and confirmed the day I would be in to pick up my car. The first time I stepped foot into the dealership was on the day to pick up my car, I was only at the dealership for 2 hours and the process couldn't have been better. Jesse immediately took me to my new GTI so I could look around and check it out before going over and finishing all the paperwork. They had all the paperwork ready to go when I got there; I just had to sign it all. At no time did I feel pressured into getting any of the additional add-ons to the car, and any questions that I had were answered. When I left the lot I was extremely happy with not only my new GTI but with the experience I had with the dealer. I couldn't have asked for a better process, especially since this was my first new car buying experience.

Carli Baca

Jan 28, 2015

I called for new windshield wipers and I was able to get them the same day. I spoke with Tammy Hartman when I got to the dealership and she was very helpful and friendly.

CAW

Jan 28, 2015

Tammy Hartman was wonderful to work with, always courteous and accommodating and kept me up to date on the status of the service. Even offered to personally drive me home!

Hank

Jan 26, 2015

William Robles was very professional and I highly recommend him. He deserves his own desk!I felt he attended to all of my questions and, within reason, took care of my concerns. In general, the other sales staff did not appear friendly. Thus, I recommend William, not the dealership per say..

k

Jan 15, 2015

Tammy was great at getting my car in and serviced quickly despite being short staffed because of bad weather. She even called another dealer to get the part I needed so that my car would be ready the same day. Fast, friendly and efficient workmanship.

xollins

Jan 10, 2015

Tammy Hartman did a 5-star job. I'll definitely be back for future service on my GTI. Location is very convenient and I like the pick-up service offered.

Watooka

Jan 1, 2015

I am a very picky customer. After hours of research I was able to locate a car that was priced to sell. All of the options I wanted, for the price I couldn't believe. I live in central KY and didn't necessarily want to drive an hour and a half to just look at a car, but it was the perfect car for me and the price was amazing. I checked out some dealership reviews and decided, because of the reviews and the car's price, I had to at least go look at it. So I called and set up a test drive, they texted me directions to the dealership --- AWESOME!! And upon my arrival had the car ready for my test drive, which was nice since I had just driven an hour and a half to look at it. No waiting around. The car was perfect, absolutely perfect and again priced to sell. It was my car. Tom Skeen was my sales rep, he did great. I toured the VW with him so I was familiar with the service department and I met some of the main managers so I knew who to call if I needed anything. They made me feel like I was there buying a $100,000 car, but I was just getting a used car. My boys were with me, they got plenty of hot chocolate and wifi!! It was not hard to sign the deal that night, Tom stayed late and even helped me bluetooth my phone with my new ride!! If your in the market for a car of any brand or price point, give them a chance and at least stop by. They will find what you want and you won't be sorry!!

martha

Dec 29, 2014

I was not an easy customer in this sale. I was very reluctant and they were very patient without being pushy salesmen. Thanks so much for your patience.

VW Nick

Dec 21, 2014

Tammy Hartman and the Beechmont VW service department is very good. Love my Jetta TDI and the Beechmont VW service. Great product, great service = return customers.

k

Dec 21, 2014

Tammy was great at getting my car in and looked at without an appointment. I thought for sure I would have to wait a day but my car was fixed after only 2 hours Thanks Tammy, your always so helpful!

jojo229er

Dec 9, 2014

This is my second Beechmont purchase, both have been flawless and worth the +hour drive. Tim had all my paperwork completed before my arrival with just a phone call (had me pre-approved for a loan before I arrived) . Finance department took less than an hour, car was clean, tank was full, and car was ready for delivery while I signed. Pricing was up front and fair. Total time in and out two hours flat. I highly recommend if you are buying a vehicle in the Beechmont family. Thanks for another easy car purchase.

Erin Prus

Dec 7, 2014

My partner is a CPA and we shopped the Jetta all over the state. Beechmont's Tim Sizemore is exactly what we wanted in a salesperson. He's genuine, kind and doesn't exhibit any of the stereotypical associations we all have with car salespeople. We got the best service and value at Beechmont, and we'd absolutely refer anyone to Tim.

corey.witsken

Dec 4, 2014

My stepdad and I went there this past Sunday after the dealership closed to look and see what they had, and we're gonna come back the next day. We walked in and they said they were closed but welcomed us and stuck around to help us find the car for me. Walked outta there that night with my new 2014 Volkswagen Jetta, not planning on getting a car that night. That's what I call customer service. They stayed passed closing time to help us. Very pleased and very happy with the service there and my new car! Thank you to Tom Skeen for being awesome and helping us out!

Robin Postler

Dec 3, 2014

Tammy was professional, courteous, and thorough. She assured me that the service would be completed in a timely manner and she saw to it that I was comfortable while I waited. I appreciate her concern.

wren8

Nov 29, 2014

how they trick an international studentThis shop is unbelievable. You cannot believe how they trick an international college student around the Thanksgiving. (My apology, I am not good at English) A few days ago, I tried to find a new Tiguan, and I find this shop. I discussed a new 4WD Tiguan with them by the e-mail with the manager just the week before I get the wrong car. I checked this with them if this car that you show me by the e-mail is a 4WD or AWD. They said yes and come to see it. I went there on the second day, and a dealer, Tom came and see me and let me try a 2015 Tiguan (no more information about that car, except the year). When I finish my test drive, he said: lets get a seat. At this time, another dealer, Bill, came and said: Are you Lin? I got the e-mails from Scott (the manager) and let talk about your Tiguan. (Before this the e-mailed me this information, I just wanted to check in with you again. Scott told me that he has been in contact with you about 2 different Tiguans on our lot. Please let me know which one you are most interested in and when you would like to see it and I will be happy to have it ready for you when you get here. When do you think you might be coming out to see it (them)? Then he printed the information paperwork for me from the e-mail which Scott show me, the 4WD 4MOTION NEW Tiguan. And we started to discuss the price, at the end of the discussion which I discussed with Bill, I am clear remember what he said:" 30,675 dollars, we have saved you about 3,000 dollar, no lower price for the car."(Something like this)After this, I went back home, because I think the price is too expensive. At that night, I e-mailed Scott, I said 28,000, I will take the car. He replied back, 30,000 (After I find they tricked me, I find Scott changed a number of the car from #TI00540 to #TI36520, and I CANNOT KNOW ANY DIFFERENT JUST BY THE NUMBER, and they use this to trick me.) Then I went back to the shop on the second day, I started to discuss about the price I lowered the price until 29,700. Scott started to prepare the paperwork for me. What makes me feel angry is, until this time, THEY HAVENT TELL ME THIS CAR IS A 2WD CAR, NOT THE 4WD WHICH I DISCUSSED WITH HIM BY EMAIL. Then Scott let Tom do the paperwork for me. When I do the paperwork with Tom, I was also try to by an insurance for the car, I asked him, which insurance should I get for my car? He said, the 2WD one. I asked him, I get a 4WD car why I need a 2WD insurance? He said, yes, but your car is not 4MOTION. (I got his voice in my phone that the tired time I checked with him by a call) I havent realize the problem at this moment. After all the paperwork, I drove back home and start my afternoon class.At the day after I get the car, I find the information paper in the back of my car which they did not put it in the front of my car, I saw the Front Wheel Drive on the paper. I couldn't believe this and I start to check the VIN of my car, thats it, the same as the paper one. Even I cannot find any paperwork which I did with them shows the car is a 2WD car, except this paper. I feel so angry that they tricked me like this. That day is thanksgiving. I did not find any one in the shop. Then I drove to the shop again at the day after Thanksgiving. I argued with Scott about 2 hours. The points that he tried to contradict me is, I said, you just change the number to me and didn't give any information to me, who can know the information about the car just with the number? Why didnt you tell me the data of the car? You wouldnt believe what he said to me: Because you didnt ask me. The car you tested is a 2015 2WD Tiguan (In fact, I know nothing about the car which I tested except the year, 2015.) I said: In the e-mail, I always talk about a 4WD Tiguan with you, why you trick me and gave me a 2WD? He just said: The e-mail is weeks ago. Who can remember that. (In fact, from the first e-mail that I talk with him is just 7 days ago, he said, that weeks ago and he cannot remember them) I told him: Dont play a number game with me, because I am not good at your language and I am not good at your business. He just said: The car you drove back, is your car now, you cannot return it except you can resell it back to us, because its your car now. I owe you nothing. I couldnt believe that is how they did to a foreign student like this way. I am going to find a lawyer to protect me. As what he said: Just go and do it. Anyone who want to see the evidence just leave your email and I will show you.

Denise Matthews

Nov 22, 2014

Every time I am in the service center, Tammy is always friendly and positive. She always has a positive attitude and is upbeat. She makes you feel welcome and happy to be there. She helps the time go by. She always keeps you up to date on what is going on with my vehicle. She makes you feel comfortable. Very good customer service is hard to encounter everyday, but being with Tammy she makes you have a pleasant day, and glad to have a Volkswagen when you leave.

smariepatton

Nov 21, 2014

We purchased a 2014 Passat at this dealership recently. Initially we came in to look at a Jetta but ended up deciding on the Passat which was a better value and had more features. Our salesperson was very straightforward + helpful and didn't pressure us on making a decision. He gave us plenty of time to consider our options and make the decision that was the best for our family.We made two visits to the dealership over the course of purchasing the car and each time we had our son (<2 years old) with us. Everyone at the dealership was so friendly and patient with him while he ran around wreaking havoc.I would definitely recommend this dealership to anyone in the market for a new vehicle.

sherrygray

Nov 13, 2014

Had the 10000 mile service done for my husband's GLI. Tammy and entire department made me feel that my time is as valuable as theirs which made the idea of waiting much easier to deal with.

lwheatii

Nov 13, 2014

I just had the 120K mile service done on my 2007 Jetta. I've had all my services done at Beechmont VW and Tammy Hartman has been my service writer on each occasion. The one drawback to dealer service is the dealer service prices and that's the one thing that is sometimes hard to swallow when having my car serviced at the dealership. The service however from both the service writer and the technician is top notch and Tammy always does her best to make the service as affordable as possible. Hopefully this service means many more miles of trouble-free driving for my Jetta.

JantheJetaa

Nov 5, 2014

We all know that the real measure of a dealership is their service department, and Tammy always treats me right! She goes the extra mile to ensure the service is done correctly, and reviews the completed work with me with clearity.uebersatisfied!

Brad Sorrell

Nov 1, 2014

A friendly help from a sales person who just had been walking buy was the first step just in the door. He helped me to the used sales lot area and was able to guide me through the rest of way. He showed me the few certified used cars of my liking and it was very convenient to move on from their quickly. I was able to explain where I was coming from and some expectations which made the salesmanship work easy. It was my second time buying a used car from a dealership and their upfront work to make the whole service center package and competitive low price made a no brainer. I had a great trade-in value which unexpectedly made me want to finance a low amount. They worked with their financing banks for a low price but also the expectation that I would pay it off within the year. I had spent 5 hours at the dealership on the process but it was because of myself being detailed in my questions during the sales process. Otherwise, I know they would had processed my request and sale promptly. Excellent Overall Experience. Lots of conveniences made from the dealership to myself, the buyer, were made with this used car sale.Tom is great as getting along while in the sales process.

ddeleo59

Oct 25, 2014

Tammy was great and work was done well. We had our vehicle back quickly as well. It would be nice if a car wash were included too :-)

ellen.davis.988

Oct 17, 2014

Purchased a new 2014 Passat TDI SEL from this dealership. When we got it home and after washing the windshield we noticed that there was a very tiny crack in the front windshield. We contacted Beechmont VW about the situation and they told us to bring it back and that they would have the windshield "fixed". So I brought it back to the dealership and they had the windshield repaired and not replaced. After the repair was made, the windshield still looked like it had a bug smear where the crack had been and the repairman who did the repair told me that that is the way that windshield repairs always look after they are completed. I told Beechmont VW that this repair was not satisfactory and that if I bought a new car I should have a car that looks like a new car and not one that looks like it has a defective windshield. Beechmont VW told me that the repair to the windshield did not compromise the integrity of the windshield and that it would not leak or continue to crack so they would not do anything else to rectify the situation. Be careful with this dealership. They will give you an excellent price on the car that you choose, but after the sale is complete things are different. I will never buy anything else from this dealership and would not recommend it to anyone. A new car should be a new car. I did not buy this car from a second hand store and I should expect that my windshield should be first quality and not a second or irregular which is what it is now. Buyer beware - stay clear of this dealership.

Kzwiesler

Oct 15, 2014

Tammy Hartman was as usual amazing, and the reason I continue to return to Beechmont VW. She is always friendly, outgoing, and so helpful with any questions or concerns I have. Thank you Tammy for always being such a big help!!!

Osalers

Oct 13, 2014

Sales person took the time to explain all the features of the car. Did not feel any sale pressure at anytime, very relax environment during the whole process.

myersj8

Oct 10, 2014

This dealership makes the costumer a major priority and really makes you feel comfortable. The service is fabulous and the process is easy and smooth.

J_R1

Oct 8, 2014

Bought a used car I'd picked out online. I was already confident of what I wanted, and knew what it should cost. Their price was the best around and the staff very professional. They didn't try to push me into more than I wanted, and completed the transaction with minimal hassle.

jay.golf15

Oct 5, 2014

Dealership is clean. Tim from sales was very helpful and friendly, he made an effort to find and get the car that my husband and i really wanted (from the inside-out). Rola from finance was very helpful as well! Overall, a great team!!! Would recommend to everyone!!!

harr6524

Oct 2, 2014

I just had my 2012 Jetta in for the 20000 mi service. They got started on my vehicle right at my appointment time, and made sure I was comfortable while I waited. The service agent (Tammy Hartman) was very friendly. She explained what they were doing to my vehicle, and gave me few pointers about keeping it running smoothly. Great experience.

good.debbie65

Sep 26, 2014

I have been having my car serviced at the Beechmont VW location since I purchased my Jetta. Tammy Hartman is always there with her smiling face to greet me. I am always comfortable and feel that my time and money are not being wasted. She is like a long lost friend that you always catch up with during the visit. Kudos to the service department for their friendliness and helpfulness, but Tammy is my favorite.

tammulkey

Sep 21, 2014

Tammy Hartman was extremely helpful throughout the day. She provided transportation during the time my Passat was being serviced. She explained all of the service that my car would be receiving that day and called after I returned home to ensure that no issues had arisen with the car after leaving the dealership. Overall, this was an excellent service experience.

Minttoken

Sep 11, 2014

The dealership stayed open beyond closing,to make sure that i was happy with my choice.Thank-You goes out to Bill Simmerman for his kindness.He is the best at what he does.

RegReview

Sep 3, 2014

Great buying experience with Bill and Rola. Beechmont VW offered a fair trade in value and willingly negotiated a deal all were happy with. Very happy with my 2013 GLI.

cinci2015

Aug 30, 2014

Recently purchased a new job through Beechmont. They were very competitively priced with other local dealers. Tim Sizemore did a good job keeping me up to date as they searched for the car.

ckcarolyn

Aug 28, 2014

I always receive great customer service from Tammy. She is very conscientious in checking my VW. I am always treated honestly and fairly. I always know when I leave, that my Passat is safe and has been serviced by top quality mechanics.

l.sawyerahern

Aug 14, 2014

The service team was very friendly in helping me repair my vehicle. They found great deals for me and fixed the problems in a decent amount of time. They even went out of their way to find coupons and mail in rebates that I could use towards my purchase.

jeff.armstrong.773

Jul 23, 2014

I attempted to schedule 20,000 mile service on my Jetta Hybrid, but it didn't get into the system (it's the website). When I showed up, it wasn't registered, but Caleb took care of me quickly and positively, got my car in for the appointment, and shepherded it through the process so that I was in and out of there promptly. Fantastic service department, actually. Thanks!

Darryl Thomas

Jul 11, 2014

In for my 10k service, including an oil change, and tire rotation. '13 Golf-R at one year later I barely squeak past 7400 miles, but a year is a year, and Beechmont VW took care of my car. Friendly service tech and other staff including the service manager. He remembered me from 12 months ago when I'd brought the car back in to remove a dried substance from the windshield (Glue?). Not bad at all. I have only one area of concern about the facility itself, and not the crew. That is the restroom nearest the customer waiting lounge. It's a public toilet with one "facility" in it . customers and employees were in and out; one at a time. Man. Woman. I could imagine most guys missing the mark, and women wondering who left the seat up! Separate facilities and room for more than one at a time, please. BTW, the service tech is to be congratulated for taking the time to thoroughly answer my tech questions . Nicely done

Sch737

Jul 11, 2014

Great job, only little issue is they left the passenger seat fully reclined after installing airfilter. Otherwise very satisfied. Great job fitting me in, too.

slrhee

Jul 10, 2014

I had my Tiguan checked yesterday. Caleb Ervick listened to my concerns over my car problem and was able to help my car checked thoroughly in a professional and supportive manner.

tamiccowner

Jul 9, 2014

Customer service is the name of the game atBeechmont Volkswagon...from my phone call- Tammy Hartman stated remembered me from my visit in May to my arrival to departure...very professional, friendly and all explained to me about my CC needs. When I purchased my car I did not think about return visits, I live about 45 minutes from this location, worth the drive. I was out the door fast and on my way to my work meeting as promised!Thanks you Tammy and the whole service crew.

Kzwiesler

Jul 8, 2014

Tammy Hartman was the nicest most helpful sales person I have ever dealt with. I will make it a point to always come back to Beechmont VW because of Tammy.

dvock

Jul 8, 2014

Took son's car in for oil change and inspection. First time going to this VW dealer. Had poor experience at a different VW dealer. My entire experience with Beechmont Service was friendly and supportive. Would not hesitate to return. :)

SharonAKY

Jun 25, 2014

Tammy Hartman is an excellent representative for VW Beechmont. One of the reasons we chose VW Beechmont was because of the excellent service both in terms of sales AND service! It was wonderful to have a desktop to work with my laptop, good coffee, and convenient restroom. Service was done well, fully explained, and with a smile. Great place.

hopokd

Jun 23, 2014

Tim Sizemore is the deal. GO SEE HIM today. Quality people. Quality vehicles. Easily located of Interstate I 275 one exit south of Eastgate Mall.

ddurkee50

Jun 17, 2014

Tammy recognizes the inconvenience of a car needing service. She goes the extra mile to make certain her customer is inconvenienced as little as possible by providing a loaner and keeping the customer appraised of progress. On top of that, she's just a good and genuine person ... always remembers the little things about the customer. People like to be treated as individals. Tammy has mastered that art...a real asset to Beechmont VW.Clay did a great job servicing yet another worn out part on my little black bug.

lizniesz

Jun 12, 2014

Tammy is always super nice and we have the best conversations while I wait for service. We bought our Passat TDI 2 years ago and we absolutely love it! We will definitely purchase our next VW from them. Keep up the great customer service.

Steigvi

Jun 10, 2014

I took our new Jetta for its new car service. We've had it for just 3 weeks. I had a very good experience. After determining that I had an appointment, I was asked to go on to the waiting room rather than stand and wait while she finished with another customer. When she came to talk with me, she had already been to my vehicle. We discussed what they would do and I had a chance to show her a couple of us concerns. They were addressed quickly. My wait wasn't long and I was on my way. Very friendly and professional. I made a good choice of where to purchase our vehicle!

laurenhaworth

Jun 8, 2014

Tammy had excellent customer service and was very friendly! I had never been to Beechmont VW and she was very welcoming and showed me around the dealership to make me feel very comfortable. She walked me through the different services that were being done to my car and gave me the time of day to explain everything. I would highly recommend working with Tammy if at all possible because she was happy and cared about every detail. Great experience!

rtdunham

Jun 8, 2014

I'll get the bad out of the way first: It took a long time and several tries to get thru by phone. Once that annoyance was over, nothing could have been better. I've never had better explanations of work done, and info that will help me better enjoy my year-old car. And I was out the door earlier than I'd been told to expect. It was among the best dealer experiences I can remember--and I've been driving for 50 years and have owned dozens of cars.

joya57

Jun 1, 2014

I feel it took two hours for the deal to be complete, after I okayed the price!!! They were very thorough going over the car and its details, which is GREAT!! But, it seemed the paperwork took forever!!! They did NOT try to play price games with me, and honored what I had been told on the phone!! I would return here again!!

biaginjm

May 27, 2014

I have taken my VW Touareg to this location since they opened for all routine maintenance and problems. Tammy is always extremely friendly and helpful in explaining the problem and my options. She really makes me feel like she cares about me as a customer. All the repairs that I have have done on my Touareg have been right the first time, which is really important to me! I will continue to choose Beechmont VW because I trust that Tammy (and Matt) will provide the best diagnostics and expert service advice for me and my Touareg.

asw1972

May 25, 2014

I was in the market for a new Jetta Autobahn and was unable to come to an agreement with my local VW dealer in Huntington WV. During my visit to my local dealer(where I had already purchased 2 Jettas in the past) I never got a second payment pass or so much as a folIow-up call. I started looking online and found a similar Jetta Autobahn (actually more equipment and $1000 more expensive). BEECHMONT VW was able to meet my lease payment requirements with no problem or hesitation. I really appreciate the fact that Tim Sizemore and the BEECHMONT VW sales team was willing to work with me via email and over the phone to get the details worked out. Definitely worth a 2hr and 45 min drive. GREAT experience and I will definitely return in 3 yrs for hopefully another similar experience.Thanks again Tim Sizemore and the BEECHMONT VW sales/management staff!Aaron

skbsharner

May 21, 2014

The folks at Beechmont VW are great to work with! The service dept is very accomodating and you will just love Tammy! I have been extremely satified with the car and the service!!

mrk1414

May 20, 2014

My wife and I visited multiple dealers and ended our day at VW Beechmont. Bill Simmerman showed true professionalism and provided the best customer service one could ask for. He never pressured us into buying anything and understood the importance of taking one's time before making a car purchase.

louisdog2

May 17, 2014

Tammy Hartman is an outstanding employee. She made making my appointment so easy by being very flexible. She is so friendly over the telephone and even friendlier when you meet her in person. I liked that she said my name when talking to me, it made me feel that she really does care and welcomed. I look forward to the next time I am bringing my car in. Thanks to Tammy for her great attitude, it makes a difference!

videowatchdog

May 13, 2014

I always feel my 16-year-old Volkswagen is in good hands when I take it to the Beechmont service center. Tammy, Matt, and all the service people go to great lengths to make sure I know about my car and its care. If something is due to wear out, I'm informed and can plan for service ahead of time. They are honest about it, and that's very important to me! If something major needs repair, they go to bat with my insurance company to get the best pricing. I've never had to take the car back to have it re-serviced for something they should have done. When it's fixed, it's fixed!

waltzali

May 13, 2014

I was interested in purchasing a new 2014 Volkswagen Jetta and Bill Simmerman was a wonderful salesman. Not only was he extremely informative and honest, he was also completely committed to helping me find the perfect Jetta, even if it took several months. Thank you Simmerman and all of Beechmont Jetta for helping me with my first car purchasing experience. I strongly recommend Mr. Simmerman as he will do all in his power to provide you with the best assistance and care.

lisaesq12

May 7, 2014

Beechmont Volkswagen used to be Colerain Volkswagen--and was about 40 miles closer to my home! Still, I drive across town past two other VW dealers because these folks have always taken care of me. Tammy Hartman always makes sure that I know what is going on with my car, how long service will take, and how much it will cost. If she can, she will give me a loaner car; if not, she coordinates with Enterprise for me.

saturnvue

May 7, 2014

The service work was excellent. Tammy Hartman the Assistant Service Manager was very helpful. She ask if there was anything I might need and explained the service in detail. Tammy is very friendly, and I strongly recommend this dealership.

HeidiMorris

May 4, 2014

I was looking for a car that got good gas mileage for a fair price. A friend of mine has always driven Volkswagens and I found on online that had low miles and was a reasonable price. When we got to Beechmont Volkswagen, the car that I had seen on the internet was already gone. Tim found us another on the lot with just a couple thousand more miles for around that same the price. Once I test drove it, I was in love. It was the care for me. Tim did all that he could for us to make sure that we walked away with that car and my payments are the same as what I was paying with my old SUV. I was very happy and will probably head back to Beechmont Volkswagen when it comes time to trade up again. Thanks Tim for all your help!

jrcamp

May 1, 2014

I can't begin to say enough good about this dealership. From the beginning, we have always felt comfortable making our own decisions on what we wanted in our vehicle without pressure. Since our purchase, everyone we've continued to come into contact with has treated us like close friends. With this most recent encounter, we were traveling 200 miles away and after hitting a nasty pot hole, were left with a flat tire and scuffed wheel rim. Went to a dealer where we were and they told us our wheel was ruined and would need to replace it (which they had in stock) but they did not have our tire in stock, so we made the decision to get back to Cincinnati to have it fixed at our home dealer (beechmont vw). They ordered what we thought we'd need replaced, but when we took the car in, they did a thorough check and found no structural damage to the wheel. They also went above and beyond and found gashes in another tire wall (likely from the same pot hole), and were able to replace both. Fortunately, all were covered due to the extra tire and wheel insurance/warrantee we purchased with our car. Tammy, our service advisor, kept the whole visit as an open book and made us informed through the whole process. I thankfully have yet to find anything negative about this dealership, their service department, and their customer service!

Brandon415

Apr 30, 2014

I purchased a 2013 Passat with 5600 miles on it. I initially found the car online. The salesman (Tim) was great to work with. I felt like I was treated fairly and they gave me a good price on the car as well as my trade int.

Hkosturi

Apr 26, 2014

Dealing with Bill was outstanding. Bill represents what i would consider the best attributes of a sales person, honesty, professionalism, and great customer service skills. I would recommend Bill to my family and friends without reservations.

062398

Apr 18, 2014

After falling on somewhat hard times it was time to trade in my vehicle for something a little less expensive. I found a slightly used Passat TDI on line and came for a visit. Bill Simmerman was very professional and understanding of my situation. After talking things over about the car I was interested in and talking with the used car manager Sam Mounce, a price was negotiated. I feel they were very fair and pretty much offered me everything I wanted and then some. The entire experience was painless and no stress at all. No pressure sales or hassle which is pretty rare in the car sales industry. After thinking about things for a day I decided to stick with my car and not make a purchse. This was a very difficult decision for me at the time but want to say that I really appreciate the time and effort these two guys gave in trying to make me happy. When i told them of my decision they were, again, very understanding and did not pressure at all after the time they spent with me. When I am ready to make a purchase I will for sure be looking these two up. I would and do recommend this dealership to anyone looking for a pleasant car buying experience. If possible try to work with Bill and Sam. Again guys...thank you for all you tried to do for me.

sjgregga74

Apr 5, 2014

Great, friendly, very competitive prices without all of the back and forth BS that you usually get. Tim was also very knowledgeable about their cars. I am so glad that we chose to go to Beechmont VW!

hart61

Mar 18, 2014

Great buying experience. Superior VW knowledge. Very attentive to the customers needs. I would buy another VW from Tim or Bill in a heart beat.

KLEESTER

Mar 7, 2014

JESSE STORM SALES REP. WAS VERY GOOD, HELPFUL, KNOWLEDGEABLE, AND EASY TO WORK WITH. I HIGHLY RECOMMEND HIM ON BUYING A USED CERTIFIED VOLKSWAGEN CAR.

tf1846

Mar 1, 2014

I came in to Beechmont Volkswwagen after some interactions via e-mail to have a look at the 2014 Beetle Convertible. I happened to be assigned to Bill Simmerman and I enjoyed the interaction a lot. He was very professional and very courteous. He took time to show me the car in every little detail and he gave me a lot of advices. I could not be happier about the service I received, even if it did not lead to a purchase. I would definitely recommend Beechmont VW, but more specifically Bill, to all of my friends.

JxCondon

Feb 27, 2014

I came in to Beechmont Volkswwagen set knowing i wanted to drive off in the 2011 Jetta TDI. Bill Simmerman and the Beechmont Volkswagen staff not only made that happen, but did so in a friendly, courteous and timely manner. I could not be happier with my purchase and the service i have received thus far.

KennethHayes1202

Feb 22, 2014

Bill was very professional and continued to help me search for the right vehicle for me. Even when I expanded my search outside of VW, he was still willing to work with me and help me explore my options. His communication and friendliness was much appreciated during my car selection process.

schoborgdl

Feb 12, 2014

From calling and scheduling my appointment to arrival at the service center to completion of my service Tammy was very attentive. She listened to my issue and explained the possible options based on her experience. I felt so at home and that I was a valued customer. The service time was great and my car was left clean after the service. I will defintly go back to this service center for routine maintenance as well any issues that might occur. Tammy was the best!!!!!!

PROGERS1

Feb 10, 2014

I was in contact with Bill Simmerman in regards to a new or a certified used Passat. I sent him many e-mails and he always answered all of my questions and always got back to me in a very timely fashion.

StevenBray

Feb 3, 2014

Tammy is very responsive and friendly. The service was quicker than expected and of great quality. I will continue using this dealership for my auto's maintenance.

pameladarnell

Jan 14, 2014

I went in for my 140,000 mile service maintenance on my Jetta. Tammy Hartman went above and beyond to help me with what needed to be serviced . She was friendly and helpful in every way. I would recommend this dealership to anyone who wants to be treated like a person, not a number.

JulieUtendorf

Jan 14, 2014

Tammy does an exceptional job of taking care of the service customers. very very pleasant and knowledgable. she makes it such an easy timejulie

zanderfan1969

Jan 9, 2014

Everyone I dealt with during my purchase was very friendly and extremely helpful. Bill Simmerman was very honest. Every question I asked he knew the answer or he found the answer for me. He was genuine. I got a good deal and a car I love.

dragonbbs

Dec 31, 2013

Tammy Hartman was very friendly and kept me informed about what was being done to my car. Service work was performed to expectations. I will suggest this dealership to my friends.

KenC2

Dec 30, 2013

I had a terrible experience with this dealership. After visiting, I sent 4 emails and a phone call to 3 different people that I interacted with on my first visit. There was no response for over 48 hours.Once the response was finally received, the sales manager invited me to come and view a car that was listed as available on their website. The next day, shortly before I was to drive up for the visit, the sales agent said the car was not available due to it being a 'loaner' car.The lack of response was unacceptable, and made me wonder if this was the way they treated potential customers, what would happen if/when I had opportunities once I bought the car and had any problems.I would run for here. ... Not walk!

BldRedVW

Dec 23, 2013

I needed several items on my Touareg such as an oil change, wiper blades, filters and new hvac blower. Tammy got me scheduled right away and was very nice to work with. She even helped on pricing as it was a very expensive visit. Will definitely be a returning customer. One thing that wasn't great was they don't have courtesy vehicles for cars being repaired.Thanks!Wendy

cjbeyer

Dec 21, 2013

Tammy Hartman made my service visit very pleasant. She kept me informed and let me know what to expect while I waited on my service to be completed.

owenmelanie

Dec 18, 2013

Beechmont Volkswagen is all about providing outstanding customer service. On Dec. 3rd, I had my new 2013 VW Beetle in for a 30-60 day check up. It was clear that the VW team care about their customers. Tammy Hartmann was extremely helpful calling the day before to remind us of our upcoming appointment. It seems like a small gesture, but with busy schedules it is appreciated to have that personal reminder. When on site, she took the time to review all services provided and wanted to make sure my husband and I were completely satisfied with the service. Her customer service is much appreciated!

baderk

Dec 17, 2013

Bill was friendly in helping me with my used car shopping experience. I would feel comfortable with his integrity to follow through with a car purchase. I will consider Beechmont VW for future services.

plennkey

Dec 16, 2013

My experience at Beechmont Volkswagen was top notch from start to finish. The buying process was simple and seamless. From my sales representative Bill Simmerman to the folks in finance, service and even the follow up by General Manager Dan Mercurio, the entire car buying process was truly a breeze. Even when I noticed a minor cosmetic defect on the car just before purchase, they took care of the issue on the spot. I would highly recommend purchasing your next vehicle from Beechmont Volkswagen.

tchafins

Dec 5, 2013

I had a lot of questions and I was interested in multiple vehicles but everyone was very nice and answered all of my questions and took the time to help me get a car with a price I was happy with.

karenstevens

Nov 9, 2013

I have a 2000 VW Jetta, my 16 year old son rear ended someone. I was referred to Beechmont VW for their body shop since they are VW certified. At first the insurance company said they would cover the repair,this was with an eyes only assessment,the hood wouldn't open. After further assessment the repair estimate increased with more damage discovered. The insurance company said"No,too much for this age of vehicle". John Kirker who had been overseeing my cars repair went to bat for me & my car! He pointed out that I was the original owner, had all my maintenance records,the car had new tires,windshield wipers,& battery. He let the insurance company understand that this was not a typical Jetta of 13 years of age.Long story short, John Kirker got the job done & very well. I can honestly state that I do not think many Shop Managers would take a personal interest & invest the time & effort that he did. John took a huge problem for me & made it disappear. He was kind, understanding, professional, and timely during the entire process. The work done on my car is beautiful! The Tornado red paint matches perfectly & reds are very difficult. Sadie, yes I'm one of those, the car has a name, is once again her true beautiful self ready to serve our transportation needs.Thank You John Kirker for saving Sadie & enabling me to provide my son with a reliable consistent friend to take him where he needs to go!

owenmelanie

Oct 31, 2013

For the first time buying a vehicle, I had a wonderful experience and did not feel pressured. William Robles and his colleagues worked as a team to provide a fair negotiation with the trade in value of my 2009 VW Jetta and the purchase price of my new VW Beetle. William explained all options related to financing and additional protection services. It was an overall pleasant purchasing experience that was seamless from start to finish! I would most definitely recommend this dealership.

melissajdl

Oct 28, 2013

Tammy has been extremely helpful and friendly when I've brought my car in for service visits. She takes the time to explain the what was done and to make sure that I am satisfied. The is the best service department I have ever been to!

ChrisTom1815

Oct 22, 2013

Every employee that we met with was very helpful, professional and courteous. At no time did we feel any pressure to move forward with a deal to purchase until we were ready. There was no manipulation or coercion tactics Our salesman, Jesse Storm assisted us to look at and test drive as many cars as we needed to in order to come to a decision which we were able to do in two days. We decided upon a Volkswagen CC which we are very pleased with. Mr. Storm was knowledgeable and familiar with and about the entire product line. We left the dealership with our car and a sense of calm contentment and that we had made wise choices and that we had been taken care of properly. We thank God for this!! Congratulations to the dealership for a job well done!Sincerely, Chris and Tom

flammeja

Oct 12, 2013

My sales person was Tim Sizemore. He and all the people, the service and attention I received was absolutely wonderful. Everyone was professional, polite and were willing to work with me to meet my needs. I felt they were honest and not pushy and made me feel they were glad to have me as a customer.

harolynwalker

Oct 4, 2013

Before going to Beechmont VW I had talked to other customers, as well as, called other dealerships. I recently purchased a 2007 Passat and had never been to Beechmont VW for service. The service representative was very helpful and gave detailed explanations to my questions during our conversation over the phone. When I arrived for my appointment, Tammy Hartman greeted me with a friendly smile and introduced herself. Tammy told me exactly what services I would receive, as she had told me by telephone. She escorted me to the customers' lounge and made me comfortable. My service was very lengthy and from time to time she checked on me to ensure that I was comfortable and updated my vehicle's service. When my service was complete, Tammy explained what was performed, reviewed my bill with me and escorted me to the cashier. The cashier was very nice; I do not remember her name. Tammy escorted me to my Passat and thanked me for allowing Beechmont VW to service my vehicle. I will return to Beechmont VW for services. I will recommend Beechmont VW to others.Harolyn Walker

EH1261210

Oct 2, 2013

I really enjoyed working with Jesse. He listened to my concerns/needs regarding price vs what I was looking for in my new car and I believe we came to a great compromise! I am very impressed with the service department; the accommodations in the waiting area will also allow me to work while I wait. I recently made my first visit to the service dept, due to a nail in my tire. Since I had actually picked up my new vehicle only 4-5 days prior, volkswagon kindly covered the bill, which further demonstrated their great customer service. Overall, very pleased with the experience.

Jpellingra

Sep 30, 2013

Awesome experience! Couldn't have gone any better! Tim an Rola were so great and made us feel comfortable and thrilled about our purchase! We will be referring all our friends and family to them!

Golden123

Sep 30, 2013

Everyone was friendly and over the top helpful..Tim was a great salesperson and answered all my questions and concerns...I love my VW Beetle...this format for my comments is troublesome as it says I already exist and to change my username and this is the first time I have filled this out???

wjm23

Aug 29, 2013

:I want to again state how helpful both Tim Sizemore and Rola Safi-Henson were throughout the entire process. They went above and beyond to make sure that I received the car that I wanted. Tim was attentive, but not overly intrusive during the process. The follow ups were nice and did not feel like pressure. When I did come back to purchase a car, Tim and Rola both did everything possible to find me the car that I wanted as the original one had recently (within days) been sold. When we found that the car would take a week to arrive and as they knew that we were in need of a car sooner, they were nice enough to loan me a car to use in the interim. This was not something that I would have ever expected from a dealership, but was a lifesaver for us as we were trying to get by with one car and with both of us working, a son moving to college, and a daughter in a musical production it was very hard on us with only the one car. They found the car I wanted (through an extensive search and I am sure some favors asked) and helped us out while we waited - that is a personal touch that is not seen much any more in any sort of customer service. If we are still in Cincinnati when I am looking for another car, I will definitely return to Beechmont Volkswagen due to this experience ther

pennyh55

Aug 25, 2013

If I was not satisfied with the service at Beechmont I would go to Fairfield it is much closer since I live in Indiana. Matt is the only reason I come to Beechmont because of his friendly personality and tries to help me in every way possible. If they made the new VW Beetle in a lime green I would also buy a new VW so until they do I guess I will have to keep the one I got. Thank You Penny

Uccats10

Aug 5, 2012

Good Afternoon Dan, I had a hassle free experience working with Jesse and your staff last night. I came in the day before and Jesse helped me and answeredall my questions. I test drove the Jetta and then left and went out shopping at some different dealers only to be hassled and at sometaking over 10 or minutes to even be greeted by anyone. You staff and Jesse were great and I am hoping the Jetta will be the same. Youtook a guy from a Toyota that had 242,000 + miles and was still running, except the air went out so the search started and ended withyou guys. p.s. you guys should switch your tele-a-coms needs from Cincinnati Bell to Time Warner!!Better rates, I have worked for both. I see you have us for data but I do not see TV service or phone lines,we can make them ring just like Bell, typically at a savings!! Thanks, Jeff H.New Richmond, OhioNew Jetta Owner

kristenkopp

Jun 11, 2012

I just purchased a 2012 Beetle and love my new car! Everyone at Beechmont VW was wonderful to work with, especially William Robles. He spent a lot of time on the phone and via e-mail answering all of my questions and making sure I was getting exactly what I wanted. Best of all... No Pressure! This was definitely one of the best car buy experiences I have ever had.

hbritt

Apr 18, 2012

My experience with Beechmont Volkswagen has been fantastic! Last year, I leased a 2011 Tiguan. Terry helped me find the perfect vehicle at an awesome price. When getting my Tiguan serviced, Matt does a great job of making me feel comfortable and taken care of. I highly recommend Beechmont Volkswagen!

vpang

Apr 17, 2012

It has always been a pleasure dealing with Matt. Tom is a very knowledgeable and experienced technician. My last visit was handled by Tammy Hartman. I am happy with the folks I deal with at the Beechmont VW. Though I know I could have taken my certified 2008 VW Jetta GLI to Kings VW (which is about a mile from my home), I've chosen to always go back to Beechmont VW (which is about 25 miles from my home - one way). As long as they all keep up with the Great customer relationship, I will continue to travel the distance.

kwhoelmer

Apr 16, 2012

Refreshing low-pressure approach and willingness to let us test drive the Jetta and Passat as we were in between the two cars. When we did decide on the third visit, the whole process went quickly and smoothly, which was much appreciated as we had the kids with us.Nice clean new dealership, good selection, friendly people. Everything we were looking for.

harr6524

Apr 12, 2012

I recently purchased a VW Jetta from Beechmont. The sales persons were great. They were friendly, accomidating, and got back to me right away when I had questions. I shopped around at several other dealerships, and Beechmont had the vehicle I wanted for the lowest price. The car was ready on the agreed pickup date, and everything was in order. I think they did a great job and I love my new Jetta.