Used Cars for Sale at Benton Nissan of Hoover in Birmingham, AL

BernardStaudenmaier

Apr 12, 2013

This was my first time ever purchasing a vehicle from Crown Nissan and let me just say that I was very pleased with the whole experience. Jay Bradshaw was my salesman and he went over and above my expectations as a salesman. The entire staff that I talked to was very friendly and let me know that they sincerely appreciated my business. I will definitely see Jay again for my future vehicle needs.

KumarDas

Apr 11, 2013

I just buy my first car in America and Jay was very help me very much. I really like Crown Nissan anx will buy next car there as well.

bradthornton1974

Apr 5, 2013

I recently purchased a Pathfinder from Jay Bradshaw and he did a great job of answering my question on the phone and working with me during the sale. He has also done a great job of answering questions about the Pathfinder since the sale. I was very impressed with Crown Nissan and Jay Bradshaw.

PettigrewR

Apr 2, 2013

I had been looking for a new Xterra for sometime. I had talked to and visited several places and was becoming more and more frustrated. It was always something either they were trying to sell me something I didn't want, I didn't like they're attitude, etc. That changed when I went to the Crown Nissan website for information. I got an email and a call back shortly after from Jay Bradshaw. He listened to what I was looking for, told me about what they had available, what incentives I might qualify for. When I told him I couldn't come until I got off work he offered to stay as long as it took. Jay was great. He didn't try to sell me things I wasn't interested in, helped me with my trade in, explained the entire process, showed me where everything was and made me feel comfortable. Jeff Perkins also assisted me greatly. He looked at several financing options for me to make sure I got the best deal. Jay, Jeff and the Crown Nissan Team (It was a team environment) could not have been a nicer friendler group. I recommend going to Crown Nissan.

jhowerton

Mar 25, 2013

Jay Bradshaw went out of his way to help me and make my buying experience the easiest and best experience possible. Along with Jay, the Sales Manager Paul Patrick also assisted in helping to insure I got exactly the car I wanted. These two salesmen are a real testament to Crown Nissan Birmingham. I cannot say enough about the exemplary customer service I received from these two men. Because of them, I will return to Crown Nissan when I buy a car again. Jay understands the time constraints that customers are under these days. I didn't have time to do a lot of shopping around at the dealership. I needed to explain what I wanted and the requirements I had for a new vehicle. Jay listened to everything I had to say, came up with suggestions, and even brought a car to my office for me look at and took my trade in back to the dealership to be estimated for me. Without his perseverance and willingness to help, this deal would not have happened. I will recommend everyone I know to Jay Bradshaw at Crown Nissan. All the other Salesmen could take a lesson or two from Jay.

patti12345

Mar 19, 2013

My husband and I drove in from Dothan, AL on Saturday March 16th, 2013 which is a four hour drive just to look at the Nissan Armada's at Crown, not realizing that when we got there the dealership was just about to close for the day. Jay Bradshaw came out to greet me with a smile on his face and asked if he could help me. I could clearly see it was closing time but I said yes I wanted to look at the Armada's but I see the store is closing. He said no we don't close until the last customer is waited on, so we began looking at the Armada's starting with the top of the line! I realized I didn't really need the one that had the steering wheel warmer so I moved on to the next one which was an Armada SL. Jay was great, he explained every button on the vehicle to me and my husband. I test drove it and of course I loved it. Jay invited us into his office to discuss a purchase. By this time the store was long closed. A finance person Jeff Perkins stayed late as well just in case I wanted to make this purchase. Jay worked hard to get the price that I needed to stay under. He also wanted me to get the Saint Patricks Day sale deal as well as the dealeship rebates. Jay worked diligently and was sucessful in getting me what I needed for me to be able to purchase the Vehicle of my dreams. I bought the Nissan!! He didn't mind that it was late by the time we finished up. He went through the whole demonstration of the vehicle so that I would know as much about everything on it that I needed to know. Another thing that impressed me about Jay is that he called me on Tuesday just to make sure I am still happy with my purchase and to let me know that if I had any questions about anything to contact him anytime. I thought after I purchased the vehicle I would be forgotton about but Jay actually cares about his customers. I will definately reccommend Crown Nissan and especially Jay Bradshaw to anyone who is in the market for a new vehicle.

VeronicaEllis

Mar 15, 2013

My experience at the Nissan dealership with Mr. Jay Bradshaw was fantastic. When I arrived Mr. Bradshaw greated me with a smile and he was very friendly. He started off assisting me with a car which I asked to look at and due to price and the great deals going on I decided to look at some SUV's. Mr. Bradshaw was great assisting me answering my questions until I found the perfect vehicle to meet my needs. Again my experience with Mr. Bradshaw was great and I love his customer service. THANKS MR. BRADSHAW for assisting me with my first purchase of a brand new 2013 SUV. I highly recommend you to anyone!

drul

Mar 8, 2013

I was completed satisfided. Chris went out of his way to help me.He spent enought time with me , till I was comfortable with my new car.

5cofez

Mar 7, 2013

Great car buying experience with Jay! Super helpful and very knowledgeable. Would defiantly recommend jay and the people at crown Nissan for a great car buying experience

Coffee2824

Mar 7, 2013

Jay was extremely friendly and very helpful! I would definitely recommend Jay and the people at Crown Nissian for your next car purchase! Overall great experience!!!!!

boudicca

Mar 2, 2013

This is the 3rd car I've bought from Crown, and it was the best sales experience ever. Jay Bradshaw was personable, professional, and knowledgeable about the car I chose. When I'm ready for car #4, I will start shopping at Crown with Jay.

crystalneal

Feb 7, 2013

Purchased a new Nissan Pathfinder SL (I'm in love with it!) yesterday and could NOT have asked for a better sales person! Excellent knowledge, even helped me compare other SUVs I was considering. My sales guy even went out of his way and took my car across the street to have the windows tinted as I desired. Not only that, but he even stayed late going over every single aspect of the car so I would have no questions when leaving, however, would of course answer any future questions I may have. Very professional and could not be a happier customer! Thank you Jay and everyone at Crown!

ls6987

Jan 30, 2013

Jay Bradshaw had knowledge, friendly, not pushy, or arrogant and he was trustworthy. He made my experience pleasurable. Also when it came to do the paperwork even that experience was expedient and right to the point. I cannot remember the man's name he showed much appreciation for by business.

llorren

Jan 24, 2013

Very friendly, very knowledgeable. I had a million questions and my sales associate, Mark Shearer answered every one and that helped me with my final decision. Love my new Murano. Thanks Guys!!

Alaric.brooks

Jan 21, 2013

Travis Payne was very knowledgeable about all the Nissan products which made him easy to do business with. He looked out for my needs not the top sale on the lot. He was very friendly and performed excellent service with a smile. He didn't push anything on me he allowed me to take my time in making a decision which made me feel special and confident in making my decision. I would definitely recommened Travis to my friends and family in need of a car.

janenissan

Jan 19, 2013

Today I had a most pleasant experience at Crown Nissan. Jay Bradshaw immediately walked up to us and was very helpful in showing us Pathfinders. He was very knowledgeable about the vehicle and pointed out different features during our test drive.This is our third vehicle to buy from Crown Nissan. We just keep coming back for more. Jay was very helpful in explaining everything and was very cordial and professional. In no time I was signing all the papers (thanks Todd) and driving home in my wonderful Pathfinder.Thanks Jay! Have a great week!Sincerely,Jane Adams

melissatat

Jan 16, 2013

I had a very pleasant experience working with Mark Shearer. He was professional, prompt and courteous. Overall, I am quite pleased with my purchase and with the purchase experience.

asifkhan221

Jan 9, 2013

They were very helpful in the matter of what car would be perfect for us and they worked very hard to beat the competition and give us the best bang for our buck.

nicole.s.davis.50

Jan 9, 2013

I worked with John Smith in February 2012. I was amazed how easy he made the process being that I definitely did not have the best credit rating. Looking forward to working with him again VERY soon. I have told all my friends who are looking to buy vehicles about John and Crown Nissan. It's a bit of a drive from Jacksonville, but well worth it!!

mmwilliamson

Jan 8, 2013

Jay and the rest of the team at Crown were outstanding! I purchased another Armada from them back in February of 2012 and my experience was superb then, so it was an easy choice to return for this purchase!

rhondanegron

Jan 8, 2013

Came in not expecting to buy a car that day, but were very pleased with the salesmanship and the overall experience we had. Would definitely come back again.

jchumpfree1

Jan 7, 2013

My credit is horrible after my divorce. Went in looking to see if I could get financed on a used 2011 Nissan Sentra. They not only got me financed but put me in new 2013 Nissan Versa. Outstanding !

Bdowns12

Jan 1, 2013

I live out of town and my 1st visit to Crown Nissian on Dec. 3rd started out with just killing time while waiting on my mom to finish chemotherapy. My sister and I drove on the lot and was greeted by Mr. Travis Payne the exact sales person my daughters God parents had recommended. I must say Mr. Payne really believes in customer satisfaction. I told him that my husband said he would try and buy me a car in 2013 but Mr. Payne said claim it because God said it is already done. So for me to be driving my new 2011 Infiniti M37 which the two of them plotted behind my back completing the paper work and delivered the car to me as my early Christmas present I know my husband had to be impressed with dealership, Mr. Payne and the deal you all presented..SincerelyMrs. Downs

willc13

Dec 30, 2012

I enjoyed the friendly environment here, so I will pass on the experience I had. You never know what people are going through when going to find a new car for their family and being friendly and polite will go far. It pays to have Good Customer Service skills and we were pleased this second time we came in.

MsVee7

Dec 22, 2012

I had a very pleasant experience, everyone was kind and most importantly they listed to the fact that this was my daughter's first car and how important it was to get something reliable, safe yet economical. I definitely recommend this dealership!

jayclayton1

Dec 21, 2012

Tony was an absolute pleasure to work with. He made the process of buying a car as stress free as possible, and I can be quite difficult! He was very knowledgeable and made sure we walked out the door happy. Coming from a high-end car to a Nissan, he was able to overcome every objection I had, explaining the benefits of Nissan's reliability and overall performance. I've absolutely loved my brand new Pathfinder!! I recommend Tony for a stress free, no pressure sale.

rlstew99

Dec 13, 2012

Mark Shearer was my sales rep. Mark contacted me after I made an Internet price quote request. Mark gave me the "out of door" price that I requested. This was especially satisfying after I had visited a dealership in Tuscaloosa who refused to give me a price even when I visited them in person. When I came to Crown Nissan Mark accommodated me despite my uncertainty about which Altima model and color I wanted. Mark pointed out the good value of the SV vs. the S, and I decided to buy the SV, and I am very happy with me decision. Mark is likable, professional, and patient. I will recommend him to anyone interested in looking at a Nissan vehicle.

lmckinley

Dec 12, 2012

Title app wasn't done correctly, had the run around just to get a tag. Also key fob was promised, to get it had to go to Toyota Dealership and wait an hour + for key fob. Unnecissary process to get whats suppose to come with vechile. They should have had all this together before selling the vehicle.

kawana.thomas.9

Dec 10, 2012

Auvalo Mason and his management team gave the me a deal of a lifetime on my new 2013 Nissan Maxima when I traded in my 2010 Nissan Maxima. The service was fast and friendly and I am repeat customer and will always be.

tiasha12

Dec 6, 2012

I contacted Mr. Auvalo Mason regarding purchasing a new vehicle on behalf of my church. I gave Mr. Mason all the information requested and he went to work in a very professional manor. I explained to him what we were looking and when we arrived to the dealership it was waiting on us. Mr. Mason is to honored for his excited customer service and pleasing personality. Pastor Lee and The New Life Missionary Baptist Church family would like to thank you for your outstanding services. We look forward to working with you in the near future.Thanks!

tashiasupertee

Dec 6, 2012

I am very satisfied with the quality of customer service I got a crown Nissan by my consultant Travis Payne. He has made my car buying experience very helpful. He has sold me two of the best cars I could ever ask for. I look forward to buying car number three from him in the nearby future.

SLA205

Dec 6, 2012

Travis Payne was my sales consultant. He was very attentive and got me a very good deal on my 2012 Nissan versa. He was very friendly and professional. He also got me a great deal on my insurance. I would recommend any and everyone to come check him out at Crown Nissan.

Bamby

Dec 5, 2012

I purchased my Nissan Altima in 2009 from Crown Nissan located in Birmingham, AL and Travis Payne was my sales consultant. He greeted me with open arms, welcomed me to the dealership and asked if he could assist me in purchasing a new vehicle. He made sure I was satisfied with the vehicle I chose and comfortable with the price. I look forward to doing business with Travis again in the near future and will surely recommend him highly to my friends and family members.

kcharper

Dec 5, 2012

Wow, wow & wow. Having purchased several cars in my lifetime, never have I dealt with a car sales professional who is as proficient and forthcoming as Auvalo. I purchased a 2005 BMW SUV and I absolutely love it. I will definitely be a repeat customer and will send anyone I know who is looking for a car to Auvalo Mason and the Crown Pontiac Team. A Customer for Life Karen Harper

JefferyHardrick

Dec 1, 2012

I have been knowing Travis for over 20years, he is a top notch guy.The truck he sold me is Great!! One thing about him if he tells u something ?? It's going to happen .. He is the top sealman !! Thanks Travis..!

Haknslash

Dec 1, 2012

Wow is all I can say!! We went this morning to buy a 2013 Altima and Auvalo met us as we pulled up. He is the best salesman we've ever had the pleasure of dealing with. I'm not just saying that either. I have bought many vehicles and this dealership is top notch sales team. Todd the sales manager was also a great person to deal with. Very friendly and they are not out to just sell you a car. They will do whatever it takes to make sure you leave happy and satisfied. We would holy recommend giving these guys a shot.Kenny and Melissa Wilson2013 Nissan Altima 2.5 SV

April Gray

Dec 1, 2012

I have purchased two cars from Crown Nissan, and Auvalo has been my car dealer each time. He is very professional and a pleasure to do business with. He made sure with both experience i got exactly what i was looking for at a price i was comfortable with paying. I look forward to doing business with him again in the future, and will surely recommend him as well as Crown Nissan to everybody i know. Keep up the good work Auvalo!!!

sddubrinsky

Nov 27, 2012

From the time we walked in until the time we left everyone was so nice. The total experience was great. The car is perfect. Travis is a gem in a very tough business.

otwelmr

Nov 15, 2012

I had a great experience here. Mark listened to me and then showed me options that fit my needs, culminating in a sale. He is very friendly and personable, and I felt very comfortable throughout the entire process, from test drive, through financing, and then the post sale walkthrough of the service dept and guiding me through initial setup of electronics and location of necessary controls (trunk, wipers, hood release, etc.) I will recommend him and Crown to any of my friends when they are looking for new cars.

Brandon Burchfield

Nov 14, 2012

I had a great experience at Crown Nissan. Even being young, no one treated me like I was stupid and I walked out with a brand new Altima at the price, loan term, and interest rate I wanted. Everyone was accommodating, nice, and they made absolutely sure I was happy before I drove off the lot.I would highly recommend Crown Nissan to anyone. Mark Shearer was great to work with and I feel he really worked for me to get the deal I wanted. I would not hesitate to ask for him by name on any future visits.

pl20jn1

Nov 12, 2012

Mark Shearer was great to work with and did his best to make me a very happy customer! I love my new Altima and appreciate all your help. Thank you, Mark!!Julia

jmduty

Nov 11, 2012

Mark was great to work with. He worked with me on my trade and the price of the vehicle and I feel that he got me the best deal in the state and I'm confident in saying that because I was taking with 3 different dealerships on pretty much the same vehicle. I got a great deal on my trade and drove a new Xterra off the lot on Saturday. Thanks Guys!

florida1

Oct 19, 2012

I would like to send all of my thanks to John Smith. He was great in helping me to get a car that I am very pleased with. The service he provided to me was outstanding and I would recommend Crown Nissan to everyone I know and will be sure to tell them to see John Smith. I had know idea that I would ever be able to purchase a car based off of my history, but John not only got me into a car, but a brand new car off of the show room floor and for that I am very greatful. Thanks for working with me and for allowing me to make a new start.Yours truly,Kimberlyn GrayA Very Happy and Pleased Customer

Dgal

Oct 7, 2012

I spoke with Mark on two occassions and came back the second time to buy a new car. He made sure I was comfortable and explained everything to me and answered all my questions. I will definitely recommed this dealership as well as the salesperson to my family and friends.

Teresa Casey

Sep 27, 2012

Mark did an excellent job of showing us the car we were interested in. He was engaging and very informative of his knowledge of the car. He demonstrated each feature of the car and we felt very comfortable with our new car upon leaving the dealership. Mark also followed up the day after we purchased our car just to make sure wer were satisfied.

alafan~1234

Sep 20, 2012

After shopping at several other dealerships. I decided to stop and check out several Nissan's. That's when I met Mark Shearer. What a great salesman! He promptly met me on the car lot. Introduced himself, and asked what I was interested in. I explained my need and price expectations etc. This guy knows his product. He took me right to the car I wanted. I was so impressed with the professional yet relaxed atmosphere of the dealership. Everyone was so courteous and professional. I will recommend Crown Nissan in Hoover to anybody. Plus I'm loving my new Nissan Rogue.

615oliver

Sep 16, 2012

Mark did a great job in helping us find the right vehicle for us at the best price. I would reccommend him to anyone interested in purchasing from Crown Nissan.

jmm314159

Sep 15, 2012

Mark Shearer and the Crown team gave me a good price and an easy buying experience. Mark was attentive to my specifications and alerted me when my choice was available, and had it ready for us when we arrived. He then spent time making sure we were comfortable with our new purchase.

fjmccleery

Aug 29, 2012

Our salesperson, Mark, was very accessible and accommodating throughout the process; scheduling test drives, answering questions, etc. Once the purchase decision was made, the balance of the transaction went smoothly and quickly. I am very pleased with the dealership and my new car!

braxtonsgigi

Aug 24, 2012

I have never been treated as well as I was at Crown Nissian. Mr. John Smith was the greatest! He was very attentive to what we were looking for and worked with us. If was someone who is looking for a used/new car please ask for Mr. John Smith! He got me car I wanted at a great price....AWESOME~~~~

Auburn34

Aug 15, 2012

I currently own 3 Nissans and went to Crown Nissan looking to trade my Maxima for a more economical Nissan due to travel and children who are reaching the driving age. This was my first time dealing with Crown and I was met immediately by Mark Shearer. When I explained what I was looking for to Mark, he took me directly to the Sentras and was very familiar with the features and how it would fit into what I was looking for. Mark took his time and showed my wife and I several cars. Mark never tried to upsell us and was more than willing to show us any vehicle we were interested in looking at. Mark did show us other cars in the same class and allowed us to compare each to our needs. At the end of the day, we ended up buying the Sentra and are very pleased with our decision. I would recommend anyone to go see Mark at Crown Nissan if they are looking to purchase a vehicle and would buy my next Nissan in the future from him as well.

Don Helton

Aug 14, 2012

I being the husband, stopped by Crown Nissan to do a preliminary search for a Murano for my wife. Met with Mark and explained the procedure and he advised me that it was a waste of time for me to pick out a car for my spouse. Sound advise for sure. We returned a day later to look and Mark helped her pick out the perfect care for her. He then made a good deal with us on the car and was well spoken and pleasant. Nissan is a good car, Crown and Mark Shearer make it a great car.

maxima71312

Jul 13, 2012

Mark was great. He went above and beyond to get me into a new car. We looked at numerous options, including possibly adding a feature to a car so it would meet my needs.Mark made me feel like I was the center of his attention for as long as it took to make me happy.I would highly recommend Mark to my friends.

Applejack44

Jun 24, 2012

He was rude and condescending to me because I am a 21 one year old first time buyer female. He withheld information, lied, and tried to manipulate me. Then he grabbed my arm at one point and rubbed on it in a very weird manner and wouldn't let me go and it was was very close to sexual harassment. This happened at night when the person I came with had walked off to make a phone call. He was very unhelpful and was trying to force me to buy a particular car that I did not want. When I didn't take the bait, he made personal comments and basically implied that I was a stupid girl who was playing and he was pissed that he couldn't get my hard earned money. If I had been a male, or if I had had a male with me this experience would've went completely different. He was not there to help, he was there to abuse. He wouldn't tell me the truth about how much my student incentive should've taken off, he kept over talking me, and he acted as if I was a waste of his time and all he wanted was my cash for that overpriced death trap he was trying to force on me. He was rude, disrespectful, insulting, and he touched me in a manner that could merit suing. He ruined my first experience with car buying and I will most likely never step foot on Crown Nissan's lot again. Yes, I want a Nissan in the future, but it won't be from this dealer.

mwellman7698

Jan 2, 2012

Several months ago I brought my Murano in for an oil change and tire rotation. This was not my first time using the service department at Crown Nissan. I have owned 3 Nissans over the past 20 years and all have been purchased and/or serviced at Crown Nissan over the past 20 years. A couple of months after I brought the car into the shop, my father was replacing my battery and realized the engine cover was missing. Because the last people under the hood were from Crown, I called and spoke with a young lady in the service department. I explained the situation and she told me she would have the service manager call me. A couple of weeks went by and I had not heard anything, so I stopped by the dealership and spoke with the young lady again. She and another member of the service department looked at the car and saw the cover was gone, but told me the service manager would have to make a decision. They told me the manager would call me within a couple of days. Another couple of weeks went by and I still had not heard anything from anyone at Crown. I stopped by the dealerhsip again and told the young lady I had not heard from the service manager. She found him and brought him to my car (I think his name is Jeff). He acknowledged that he had been given my information but he had been too busy to return my calls. He explained that there was no reason based on the previous service ticket for them to have removed the engine cover, so he would not replace the cover. I explained that they spoke to me about two leaks they saw that day and maybe that was when the cover was removed. He became very condescending after that and began accusing me of trying to get something for free and having service done at other places. As I tried to continue to talk with him, he refused to listen and continued to talk over me and treat me as if I had done something wrong. As a customer that has not only purchased vehicles from this dealership and had vehicles serviced at this dealership for more than 20 years, I was very offended at the accusation of fraud. I have referred several people in the past to Crown who have purchased vehicles and used the service department but that will never happen again. The fact that it took more than a month to get a response from the service manager (which would not have happened if I had not gone back to the dealership)is unacceptable. If the service manager is representative of what Crown now stands for, there is no reason for me to spend my money there in any capacity.

Honesty18

Dec 28, 2011

I took my daughter's vehicle to Crown Nissan for repairs. The first mistake I made was telling them it was my daughter's car because they used that to their advantage. They were aware that most parents would do whatever it took to put their child in a safe and reliable vehicle. The first visit was in June 2011 and the repairs were performed for $189.00. To make this review short, I ended up at Crown Nissan two additional times with the same problems I initially had in June 2011. The second visit was in July and costed $700. These repairs lasted until December 2011 and needless to say they wanted to make addtional repairs for $800. The service advisor Angella, who was not knowledgeable, could only tell me that the machine gave a different code each time. How do I know if the repairs from the first two visits were not performed correctly? The vehicle was doing the exact same thing it was doing in June but Crown insisted that it was something different wrong each time I returned which required addtional repairs and of course more money! This is definitely not an honest dealership! I would recommend the Good Year on Hwy 150 located next to the Shell Service station. They have been in business for over 20 years and have performed all of the service for my company's vehicles. Very HONEST repair shop and if they can't repair your vehicle they will let you know and also recommend a place. I only visited Crown the first time in July due to time restraints which in the end was NOT a good idea! Also, Crown please DO NOT waste your time replying with your apology because it is only ment to lure in more customers.

Franciscoviedma

Nov 28, 2011

Mr Perkins is by far the more truthful sales person I have ever encountered. I have purchased two vehicles from him and have recommended him to several of my friends and colleagues and everyone has been as pleased as I am. Honest hard working professional and an even better person.Francisco Viedma - BBVA Compass

anna35022

Nov 20, 2011

I brought my Nissan Altima into Crown Nissan for routine service. Michele Wheatley is one of the service advisors and assisted me. I couldn't believe it when I found out she was new to Crown's Service Department. She was so knowledgeable! Not only did she know her stuff, but she was so kind and helpful. I have been to some places for service that were less than friendly to me and I was afraid of being taken advantage of. Michele's personality is great and she really put me at ease. Crown has a real asset in Michele and I will definitely be bringing my Altima back. Ask for Michele. You won't be disappointed!

MelaniePSmith

Nov 11, 2011

John Smith went out of his way to help me. This has been the BEST experience I have EVER had purchasing a vehicle. ABSOLUTELY stress free!!

netra205

Nov 6, 2011

Crown Nissan was very friendly and the sales person T.Payne went above and beyond expectations, This is a great place to buy new or preowned cars...I would recommend to everyone!!!GREAT JOB!

Bamagal2011

Oct 21, 2011

I am so happy with my new Nissan! I have been so excited about this purchase. The vehicle is incredible. I LOVED working with Rexanne Smith and Dennis Montgomery. They were so willing to help in any way needed and all my questions were answered. Rexanne even gave me one of her queen of cars tshirts! I Iove the shirt AND her entire philosophy about selling cars to women. I had a great experience!

ashleechatham

Oct 7, 2011

I have been pleased with everything about our purchase from Crown Nissan. I love our new car and the shopping and buying process was enjoyable and easy. Everyone was very friendly and efficient and willing to work with us! We have had our vehicle for a few months and are very pleased with the servicing as well. Please consider Crown Nissan for your next vehicle!

blbell

Sep 30, 2011

A pleasant experience. I was treated with quality customer service. My first purchase of a Nissan vehicle. I am very pleased with my Nissan Titan. I highly recommend this dealer.Gerald Bell

dabghouse

Aug 24, 2011

I am not pleased with my experience at Crown Nissan, Hoover AL at all. This was my fourth and final purchase from this dealership in under 10 years. I bought a USED car June 2011 and less than 30 days later this vehicle required MAJOR mechanical work. When I approached the management staff I was informed - that this is what I get for purchasing a vehicle with high milage and an expired warranty. I was degrated for being a woman and talked to as if I was something under the bottom of one of the managers in particular shoe. I even went as far as speaking to one of the owners and was also advised that a deal is a deal. They werent going to assist me at all with the $2k in repairs and this is exactly why they make you sign their contract while being video taped. They can replay you getting screwed repeatedly! Loyalty doesnt count here and their customer service is low budget. My other three purchases were good enough for repeat business because their sales staff is top rate but wouldnt you be too, if you worked on commisson? The upper management team, is however a different story all together. They sit in a climate controlled office with a comfy chair all day, smile for the cameras and treat customers like they dont matter. Im not normally one to complain but this experience was the worst. If I wasnt already shaken from the wreck which totaled my third purchase, this one was a complete disgrace! Do not believe the misadvertising of "quality used cars and we will take care of you when you need it" - its all, L-I-E-S!" They dont take care of you - they just want that check from your finance company...

LindaD_1949

Aug 23, 2011

Our visit to Crown Nissian was AWESOME!! The people we came in contact with was friendly and eager to help us! Thanks Travis Payne, you are a good person. He was able to anser all of questions and concerns! We look forward to working with Travis agian in the near future!! Again, thanks for all your help!!

bumtan3

Jul 9, 2011

If anyone goes to Crown ask for DWIGHT PERRY. I highly recommend him, He is very friendly took time,showed us around gave us the best deal EVER, I thought CARMAX could not be beat?? YES they can and Dwight will give you a great interest rate!!..We bought a 2010 Pathfinder we love it, My Son and His Family went to today they have been looking for awhile He gave the the best deal!!!..They brought home a 08 Armada!!..I highly recommend Dwight Perry..down to earth good guy you cant go wrong asking for him...he went way out of his way for my Husband and I and Also today for my son and his family..we both got great deals I am sure you will have another post recommending DWIGHT!!!..TELL HIM WE SENT YOU!!!..AGAIN I cant express enough Thank you for making us a very happy family with our SUV!!!THANK YOU DWIGHT PERRY, I will be sending more your way for sure!!Jim & Brooke GravesBessemer,Alabama

ajfisher3062

Jul 2, 2011

I was more than happy when I left CROWN NISSAN IN HOOVER ALABAMA. Clyde was exceptional. He was able to answer all of my finance questions. He was very friendly and when I asked him questions about the cars, even though he is in finance, he was able to give me the answers I needed. Now Travis took the cake because I had my daughter with me. Not only did he ask me several times did I need anything while I was waiting but he talked with my daughter and was very attentive to her. It truly makes a difference when you go somewhere and the salesman is not just worried about selling you car but wanting to take care of your every need while in their care. THANKS CROWN!!!!! You have Gold in these two gentlemen dont let them go. P.S. I also can say that everyone I encountered if it was just a hello made me feel welcomed.

veronicajeff

Jun 27, 2011

The salesman,TK, made me feel important right from the start. He was concerned about making me happy. Which is very important as i am rather picky. We were looking to buy a car within the next year but decided to go ahead and buy now. This is because our salesman assured us we could get the car with all the features we wanted. Which is exactly what he did for us. All within a few hours,(which really didn't seem that long because the offices were very comfortable), we have a beautiful, brand-new vehicle. The extra features such as leather and dvd will be added this week! We couldn't be happier with the service we have so far recieved. So glad we chose Crown Nissan in Hoover!

Brina0211

Jun 13, 2011

I was looking for a used car with good mileage and at a good price. Travis was able to give me what I was looking for. He made sure I got what exactly I was looking for in my price range.

Carolyn_Brown

Jun 12, 2011

This is my 3rd time buying a car from Travis Payne. Everytime was a pleasant experience and he is totally professional throughout the entire process. He makes sure you ar happy and explains everything to you as well as answers all of your questions. I would recommend this dealership as well as Travis to my family and friends.

Lovinmynewride

Jun 11, 2011

I am so amazed at the quality of work and dedication that this salesman showed. He was very knowledgable about the vehicles on the lot, and genuinely seemed to care about what was in my best interest. I also have to say that he really worked hard to get me in my car and stay within my budget limitations (that was a big worry for me)and i was at ease with him throughout the entire process. He made sure i was comfortable and explained everything to me and answered all my questions. I will definitely recommed this dealership as well as the salesperson to my family and friends.

ART2011

Jun 10, 2011

This was the most positive car buying experience I have ever had. I knew I wanted a Rogue, but wasn't sure which model or color. Dwight Perry patiently showed me many different vehicles before I finally decided on my selection. He also did a great job going over the features of the car. Top to bottom, this is a fantastic dealership. Thanks so much!!

lamesa

May 18, 2011

I came in on Saturday May 14,2011 and Cedric was very friendly and helpful. He gave GREAT customer service. He was answered all my questions with a smile. Overall I had a GREAT experience at Crown and glad I am apart of the Crown Nissan Family!I would recommend Crown to my friends and family.

mstlm

May 15, 2011

Most pleasant car buying experience ever!!!!!! I went to other dealerships (Kia and CarMax) they didn't measure up to the quality of Customer Service of the Crown Salesman. T. Payne was helpful and honest for the entire process. I have purchased three vehicles from Crown Nissan, specifically T. Payne. I plan on purchasing my other vehicles from T. Payne and Crown Nissan.

arethanash

May 13, 2011

The salesmen were very helpful, they friendly and greeted us with a smile; they did not pressure us into buying a vehicle, which made our purchase enjoyable. My fiance wanted to buy a Pathfinder but did want the hassle of a salesman making promises they wouldnt keep. When we arrived at Crown Nissan, we had planned on purchasing a used vehicle. But thanks to Takia who showed us different options we had and Clyde Baskin whose knowledge in financing got us a decent rate, we were able to purchase a new vehicle. These gentlemen exceeded our expectations and for that we will definitely be coming back to Crown on our next vehicle purchase.

jerrie

May 13, 2011

I was treated with respect which is very important to me and I had a great time with Tyler and Jeff the finance manager. They took their time and got me the price I wanted and could afford. This is the second car I have purchased from Crown Nissan.The folks at Crown aren't "car salesmen" that is why they have repeat clients. The dealership when I drove up was slammed with potential buyers, that speaks volumes in the economy we are dealing with now.

lexnjae

May 12, 2011

Everyone at Crown was very nice to. They were very respectful and did not make me feel like that just because I am a woman, I do not know anything about buying a car. I have been to many dealerships before and they have treated me like I was stupid because they assume that because I am a woman that I know nothing about buying a car. I would have to ask to speak to a woman if I saw a car I was interested in. But NOT here!! EVERYBODY (especially Cederic) was so kind to me and did not act sexist towards me. I will definitely recommend Crown Nissan to my friends & family. Thank you Cederic & everyone else at Crown Nissan for making my first time to buy a new car so pleasant!!

chefzy

May 12, 2011

This is my second vehicle from Crown Nissan. I love my Nissan Altima but was not impressed with my salesman Tim. Jeff actually helped more getting me the deal I wanted than Tim. I was very happy with Jeff until I recently noticed something about the warranty he sold me. He gave me a flyer that talked about the maintenance plan that showed a 36 month 36,000 mile plan that covered oil changes and other routime maintenance. On the flyer he gave me he had written 36/36,000 $359/ Well I was charged $359 but when my warranty came in the mail I just put it in the glove box thinking I didn't need it right now. Well when I got ready for my first oil change I pulled it out and the card that came with my maintenance plan says it expires in 5000 miles not 36,000. So I pulle dmy contract because I was sure there was an error...but no my contract also said 5000 miles. I was not happy. I went online to see how to contact the manager but there is no contact info for that...so I will have to try and call or write a letter unless this review helps it get resolved. My first experience with Crown was much better than this one. While Jeff was very friendly and helpful in many other ways I do not appreciate being shown one thing yet sold something different. Yes I am at fault to for not noticing it on my contract before signing it but I expected him to mark what he showed me and what we discussed not something else. As far as Tim Provost my experience with him was bad from the beginning. He was curt and almost rude. If it had not been for Jeff working out the purchase I would have walked away definitely. I hope Nissan will correct this maintenace plan issue so I will purchase my next car from them. Noone likes to be taken advantage of.

paulmx310

May 10, 2011

This is my third car from them and both Dennis and Kent worked very hard to make my deal work and I am so happy with my new truck. What a great place to purchase a car from. I will be back and recommend them to all my friends. Thanks so much!Paul

Gracie12

May 8, 2011

Honest, fair, friendly, professional. I have bought a lot of cars in my time, and I can say unequivocally, this is the best "car buying" experience ever. From the Dealership Owner (Mr. Roper), to the GM (Bob Cruthirds), and particularly Gary Perkins, my sales associate, demonstrated to me how an automobile dealership should be run, from a consumer's perspective. I will recommend Crown Nissan to my friends and business associates without hesitation.

alabamarn

Apr 25, 2011

This is by far the best car buying experience I have ever had. My salesman Tim was very knowledgeable about all of the cars. He came across as very honest and friendly. He didn't put any pressure on me and took the time to help me find the car that had all the features I wanted. His work was top notch. Jeff in the finance department was equally as friendly and helpful. The whole experience was a pleasure.

phammond1222

Apr 10, 2011

I have never had a more positive experience with a dealership than Crown Nissan. Gary Perkins is the ultimate sales person. He anticipates every need of the consumer and stays one step ahead the whole way. Everyone in the dealership takes pride in their work. Great job, guys! Keep up the good work. PH

bama083

Mar 24, 2011

I am extremely pleased with my purchase and the service. Both Rexanne and Quinton were very friendly and courteous. Quinton was very professional and informative regarding my purchase. I was very pleased with the fact that he treated me as an intelligent person not a "dumb female" as some other dealerships have done. I will definitely do business at Crown Nissan again.

bigdavefree

Mar 16, 2011

John Smith went above and beyond the call of duty. My wife's drivers license had expired so he drove us 30 minutes across town to get them renewed. He also worked with the finance company to help us get our new car. Thanks, David and Malissa Freeman.

Ebony81682

Mar 14, 2011

The employees there are friendly, professional, and hard-working. They answered all of my questions and concerns. In the end, I saved money and got the car I wanted. My salesperson, Jim, was on 'point' and worked hard to get me the things I wanted. I will definitely go back there for car servicing and for my next car purchase. Thank you, Crown Nissan!

sharon0058

Mar 5, 2011

john was a very good sales person. his customer services was absoutley 100% satisfying.An he was a man of his word he told he would take care of us and he did just that. Me and my husband really do appreaciate that. The customer services was quick , fast and professional .An thats why me an my husband will do business with crown nissan for good. John Smith you were awesome!!!! Thanks!!:) Great customer service!!!!!!!!!!!!!!!!

rsabol

Mar 5, 2011

Cederic was very knowledgeable about the product and helpful in explaining features and their operation. I told him what I was looking for and how I wanted to go about it and he made it happen. I started looking last week and had no idea at the time that I would be buying a car so soon. He and his sales manger made me a deal "I couldn't refuse".

lawanda

Feb 25, 2011

2/25/11 I visited Crown Nissan on yesterday 2/24/11, and the service was wonderful.I was afraid at first because I was turned down at other dealerships, but the sales people there made me feel like I was part of the Nissan Family, instead of a customer. I got a gorgeous Nissan Sentra that i just love, and I will definetly recommend Crowne Nissan to all my friends, and family. If you are looking for a good deal, with excellent service then go to Crowne Nissan cause I sure am glad that I did. LaWanda Rutledge

jeffmize

Feb 23, 2011

Great Service again! I bought my first Nissan Maxima in 1992 from Crown Nissan and my father is still driving it. I was looking for a new pickup truck and when I searched for a particular model, I didn't see any on the Crown web site. My wife called just to check and they had just received a truck load that morning. I spoke with Mickey Miller with Crown Sales and told him specifically the options, color and package I was looking for in a 2011 Titan as well as the price range I was wanting to stay within. Mickey and the Crown team not only met my expectations, but surpased them. When I went back the following day to purchase a bug deflector, Randy in parts was very friendly, helpful and gave me a great deal. I really am happy with the service provided. The price was right where I wanted it to be and we were even fortunate enough for Crown to make us a great deal on trading our 2000 Patherfinder in. Rexanne Smith was helpful during my research and search he internet person we worked with Rexanne was also helpful during my research and selection process via the internet. This makes our 5th Nissan and I can't say enough good things about the Crown Nissan Team. Crown has been great to work with and I recommend them to anyone searching for a new/used vehicle.Thank you all Crown Nissan!Jeff Mize

srasp

Feb 22, 2011

Sales team that I dealt with were very helpful and friendly. Did their best to accomodate and find what I wanted. Worked to help arrive at the payment that was desired, wasn't exactly my figure but was very close. Would highly recommend Tim/Todd to family and friends.

tammy7taylor

Feb 22, 2011

The service was great and the sales staff was very friendly and helpful. They work with you any way they can to get the car yu want.They worked with us allday to get us in the truck we wanted and stayed over to insure that we were happy with our choice. Now thats service.

wandabross

Feb 21, 2011

Best service I have ever had. I will recomend Crowne Nissan to all my friends and family! This dealership was reccomonded to me and I am so glad I went to talk with them. Sales and service is the best. Jim Scott and Jeff Perkins answered all of my questions and I drove off in my New Rouge in a very short time. Thanks again for your wonderful service.

jasoncru

Feb 17, 2011

Crown Nissan rocks! This dealership was an absolute pleasure to work with. They made the entire buying experience stress-free. The price was right and the vehicle was perfect. Everything was prepared exactly as promised. I would definitely recommend doing business with Crown Nissan!

magriffin1973

Feb 17, 2011

To whom it may concern,I would just like to say that this is the best car buying experience that I have ever had the great pleasure of having!:=)...Every single person was exceptionally friendly; professional; quick & efficient; mannerly...I have to brag on two individuals who not only had exceptional service, but also went out of their way to help me in many ways to make this purshase a smooth & effortless one...It was my salesman Tyler Williams & the business manager Todd Mayer...I cannot say enough good things about these two outstanding individuals...I will never go anywhere else to buy a car...Thank you for listening to my opinions.Blessings, M.A.:=)

VWillie

Feb 17, 2011

Crown Nissan was recommended to me by my sister, and I see why she was so satisfied with her purchase. Everyone was so friendly and went above and beyond to ensure that my experience was a pleasant one. I will definitely recommend Mr. Tyler Williams to my friends and family. Thanks for everything!!!

dkbaumann07

Feb 16, 2011

Overall wonderful experience... from our sales person to the finance person..everything was very very smooth, fast and accurate. Non pushy and very friendly staff. I would recommend CROWN NISSAN to ANYONE looking for a new vehicle.Delor & Kelly Baumann

dneilson

Feb 10, 2011

I visited Crown Nissan and Dennis Montgomery in particular to talk about the end of my lease of a 2008 Nissan Altima and to explore my options for a new vehicle. When I arrived at the dealership, Mr. Montgomery was available to meet me at the time we had discussed. We talked about different options, and then he took me to look at different models, including the Altima 2.5, the Sentra, and the Versa. We went for a test drive in the Sentra. It was nice, but in the end what I really wanted was another Altima. As it happened, there was a Navy Blue Altima on the lot that was equipped with everything I needed/wanted, plus it was exactly the right color. The icing on the cake is that Mr. Montgomery and Troy (Finance Mgr.) were able to work out the lease so I could get the lower payment that I needed. Everyone at Crown Nissan, from Mr. Montgomery to the General Manager, made the transfer very easy. This new Altima is the third vehicle I have leased through Crown Nissan. Based on my previous experience, I will also continue to come to Crown Nissan for service on my vehicles.

Naomi Williams

Feb 9, 2011

Everyone very friendly and courteous. Tried to get as close as possible to what I wanted in price and style of vehicle. Enjoyable overall experience. Will be sure to go back to this dealership for my next vehicle and refer them to my friends. Thanks a bunch.

bushmb

Feb 8, 2011

When I started looking for a car I met many dealers who said they would "earn my business". Well, Crown Nissan did. My salesman Dennis Montgomery and the sales management did their best to make me happy with my new car purchase. To sum it up in two words...........I am. Based on my experience with them, I don't have any hesitation recommending my friends and family shop with them for their next car.

wiley822

Feb 8, 2011

Customer Service was second to none! The entire process was quick and painless. I now have a car that I love in the price bracet that I wanted. I never felt strong armed into buying something that I couldn't afford. I will never buy a car anywhere else.

mamaellen

Feb 7, 2011

I had an 07 infiniti, but wanted just a basic work car and we have always had such great service at Crown Nissan. I couldn't make up my mind on what kind of nissan was the right one for me. Bless Jim Scott our salesman, he walked all over the lot until he found just what I was looking for and at the right price. Thanks to the excellent service from Quintin, Jim Scott and all the employees, I will be back when the time comes for another car. Thank-You

mrickman

Feb 3, 2011

This is my sixth car to purchaes from Crown. Always a great experience. Todd Hope was a pleasure to work with on the sales side. He knows their product inside and out and was able to get me exactly what I wanted. Entire staff is professional from front desk to finance. I intend on buying from Crown for many years to come. The new Pathfinder is awesome. Thank you.

Tessa Clark

Feb 2, 2011

I had a wonderful experience at Crown Nissan! My family and I have bought several cars from Crown and we are always happy with our purchases! We have worked with Tim Provost on every sale, and he is always straightforward and seems to know every detail of every model Nissan has made. He has gone out of his way every time to find exactly what we are looking for! He is great to work with and will make your car buying experience less stressful!!!

christinelobdell

Feb 2, 2011

Tim Provost was the most knowledgeable salesman we had come across. When we left the dealership for the first time, my husband and I both admitted that Tim certainly knew a lot about the vehicle we were interested in. We could both tell that he was "schooled" very well about the product he was selling (we did not find that with some of the competitor dealerships). Upon making "the deal", everyone that we were introduced to at the dealership were extremely friendly and very welcoming. We would devinitely recommend Crown.

cauthement

Jan 27, 2011

Can't say enough good things about Tim Provost and the sales team at Crown. I have purchased two vehicles and both experiences have been no less than stellar. They are extremely professional, timely and respectful. I recommend them 100%!! Go see Tim!!

actnhero

Jan 19, 2011

We contacted Crown Nissan before we made the drive from Oxford Alabama to Hoover Alabama. We had visited Family Nissan in Oxford and they wanted to wholesale our trade in which means we lose a lot of dollars on our trade in allowance. Crown Nissan assured us that they would do that with a vehicle as nice as ours and that it would go right on their lot for sale. After driving to Hoover in Friday evening rush hour traffic and sitting in the salesman office for 45 minutes, he came back and told us that they would indeed have to wholesale our vehicle because of the miles. We informed him that the miles had not changed much in 24 hours and did not understand why they were going to wholesale our vehicle. We were trading in a 2007 Chevrolet Trailblazer with 69,000 miles and they informed us that nobody would want to buy a vehicle with 69,000 miles on it no matter how nice it was. I was very mad at this point. They then told me they would see what they could do and they would call me the next morning. We had just wasted over 6 hours of my wife's and my time combined, 3 hours of driving time and our gas. The next day we never heard from them so I called at 5:00 pm and they informed us that there was nothing they could do for us. I told him I appreciated the call back. He told me he had forgotten to call. I then contacted the senior leadership and they assured me they would take care of me and we would come up with a solution to fix this horrible customer service issue. Over the next few days I was in touch with the General Sales Manager and the Sales Manager and neither one of them would keep their word and call me back when they were suppose to. I waited for over 2 and a half hours 2 nights in a row for a call back I never received. I called the General Sales Manager from his cell phone number listed on their website and he was mad at me for calling him. I do not recommend Crown Nissan to anyone who is looking for an honest car dealership. We had a horrible customer experience with them. We were lied to and deceived and they wanted us to just hand over the keys to our trade in. Our bank and 3 websites had told us what our trade in was worth and what our trade in would sell for on the lot. They offered us 8,000.00 less than it was worth so they could wholesale it and make a quick cash turn around. Way to go Crown Nissan for leading the way in great customer service leadership and experience. You guys are the best at the GAME!!!!! Say No to Crown, shop elsewhere!!