Used Cars for Sale at Bergstrom GMC Buick of Appleton in Appleton, WI

Marilyn R,

Nov 27, 2014

As always, every time I bring my car in everyone is great. I have not had a bad experience with this Saturn Dealer and that is why I choose to drive from Oshkosh to this dealership where I bought the car to have it serviced. They tell you what you need and what you don't need and go out of their way for you. My daughter also bought a vehicle from this dealership and feels the same way I do. Service people always take the time to explain also. Great job all.

Judilynn

Oct 7, 2014

I purchased a Buick Encore Premium 2014, last Friday, from Tony Taylor. Tony did a wonderful job; he was personable and very professional. Every person in this dealership from the door greeter, service, sales rep-Tony Taylor, GM- Gary Langkau, and Bergstrom Corporate Marketing Director, Linda Moorhead were wonderful, helpful and professional. I have been stopped by strangers who ask: "What kind of car are you driving? Where did you buy the car? How much did it cost? I bet it's great on mileage? It's a beautiful car!". I couldn't be happier with my purchase and the entire Buick Bergstrom experience. I LOVE my new Encore!

"C"

Sep 10, 2014

We bought a 2012 GMC Acadia. Our sales consultant was Carl Davies. He couldn't have been more helpful during the entire process . Your entire staff was the same . We were very impressed with how well we were treated by everyone we came in contact with. My wife was really impressed with how well she and her mother were treated when the came back for service. We have never had this nice of and experience when buying a vehicle . You made us feel that we actually were important to you. Thanks for the experience.

TST3

Jul 11, 2014

From the time you are in line to have your vehicle serviced to talking to the customer service rep (who listens and accurately indicates what you need serviced) to being presented to the waiting area (showing you what beverages and snacks you are offering) to the cashier (who explains to you exactly what was serviced to your vehicle)...you feel as though you were the President of the U.S. if not better! I am in awe of the excellence in customer service that your company presents and I wish all companies treated their customers in the manner your company does. All of your employees treat you as though you deserve the very best in service!

RNJ

Jun 21, 2014

John Bergstrom, you are very lucky to have people like Erick Wright the sales person I met and bought the 2014 GMC Arcadia from , with hi professional, charm, and knowledge he was able to capture my attention, and without pressure he was able to make me see that the GMC was the way to go. I am very happy and will tell everyone I talk to about my new GMC that Bergstrom GMC is by far the best dealership I've ever encountered. Not only Erick but your Finance person Peter Brace was very complete in explaining to me the T&Cs he is truly as professional. and to say the least Tonia, was very nice to talk to and very courteous. You have a great dealership there something to be proud of. I would certainly like to hear that you recognize these 3 people in getting my business now and in the future. yours truley Rene Naranjo

Mike

Jun 10, 2014

Recently purchased a new 2014 GMC Yukon XL Denali for my wife as a surprise 40th Birthday present. As I shopped for a vehicle, I found that the sales/finance staff at Bergstrom Appleton were knowledgable of the vehicle, open and honest about pricing, and made it a comfortable environment to objectively think about such a large purchase. Bergstrom Appleton made the purchase not merely just a transaction, but instead an experience/event. The staff was extremely engaged and supportive in suprising my wife to make it a special and memorable event for her. They placed a poster on a door, and 'strategically' moved a wheel display in front of a window, so the vehicle was not in her view until she opened the door leading into the car staging area. The Staff went on further to have a few people present to video tape and sing happy birthday........and then to my wife's further suprise, they placed flowers and a cake in the back cargo area of the Yukon. Thank you to all of the Bergstrom staff..........and we will never buy a vehicle from a different dealer again.

Cindy and Paul T.

Jun 1, 2014

Used Buick,Lucerene(2008). Found vehicle in an on line search, 37,000 miles for great price, sent an e mail inquiry; immediate response with information. Actual vehicle was not available to see but stopped in on Tuesday AM and Sara had me test drive other lucrene to get a feel for the car and other cars I was interested in. Told me car we wanted to buy would be back on the lot later in the week. Sara K was awesome, no high pressure; called us Thursday night at 1830 that car was ready to inspect and drive, drove home with car on Thursday at 2000, did not expect this to happen so quickly....excellent service, professional, friendly. Allowed us to write personal check .Vehicle was in EXCELLENT condition Sara sat with us in auto and went through every button and switch....

Msm86

May 20, 2014

I purchased a 2013 Buick Verano from Carl Davies at Bergstrom. He was the most helpful salesman I have ever met! He really worked with me and was patient with trying to help me find the perfect car for me. I have absolutely no regrets!! I have never been so excited and comfortable with what I purchased! Best experience I've ever had buying a car!! Love it!

tinat22

Mar 13, 2014

I brought in my 2008 Saturn Aura for an oil change. On the drive to Bergstrom a piece of metal fell off a truck in front of me and I ran over it. I asked the service people to check for damage and do the oil change. They told me I was also due for a tire rotation. They needed extra time and gave me a ride home, which was fine with me. They called me two hours later and I picked it up. Mitch noticed I was charged for the tire rotation, which was an error, since I purchased the tires and rotation is included.The charge was dropped. I left knowing my oil change was done, my tires were rotated, and there was no damage related to running over the road debris. I am a happy camper. Thank you.

GregB

Feb 11, 2014

The 2014 GMC Acadia SLT-1 that my wife and I just leased is the 5th consecutive vehicle we've leased or purchased through Bergstrom, the last two of which were purchased through Bill Tusler at the Appleton Chevrolet Cadillac store. We've been extremely happy with Bergstrom over the years, particularly Bill's honest and knowledgeable approach and the Appleton store's excellent service department.

Joseph

Jan 6, 2014

Went above and beyond what was supposed to be done. Took care of a couple extra little dings that were not part of the repair area and at no charge. Thats what great guest service is all about!!

Beverly

Jan 5, 2014

As always, Mitch VanHulst was ready, willing and able to answer all questions. I am always treated like family and appreciate all the help given to me.

James

Dec 31, 2013

I had a problem with the computer system and had the service dept. look at it. They repaired the problem and also took care of a recall and had me on the road in less than an hour.

Thomas

Dec 28, 2013

Problem with parking assist. Service chimes continue to sound that system needs service. As I am very disappointed with the cause as well as listening to a service alarm sound every 30 seconds for over a week before parts would arrive, along with a grossly inflated part charge, the excellent service and understanding by Jake and Jay made it easier to swallow. Note.... I loved my 2010 LaCrosse as the best care I ever owned...until...reaching 50,000 and the electrical system problems started. I may consider passing up paying/opting for these options in future car purchases.

Cheri

Dec 27, 2013

Brian Hurst is very personable and friendly. He followed up several days after I picked up the vehicle. Also giving Bergstrom second chance after 20 years boycotting due to bad experience.

Kris

Dec 27, 2013

I brought in a diagnostic from another auto shop and Bergstrom found it was not the course of action needed and saved me a lot of money. Thanks for the good service.

Melissa

Dec 27, 2013

My husband and I were just looking at the Acadia, we had no intention of buying a car when we walked in. Brian did a great job of explaining everything. The lease deal that we were given was given to us was too good to pass up. I am very happy with my new vehicle!

Joseph

Dec 23, 2013

I enjoyed my experience start to finish. Ben Rachubinski and Jay Jackson are by far some of the finest service employees I have EVER worked with. Congratulations gentlemen, you are tops in my book!

John

Dec 21, 2013

Our car wouldn't start, so I called your company. They sent out a tow truck and brought our car to be examined. The outcome was that the battery was dead. The employees charged the battery, did some diagnostics and the car was ready to be taken home. Thank you Bergstrom for getting us baqck on wheels.

Joseph

Dec 20, 2013

My car would not start and I called and talked to Jake Cahak and explained what was happening. He handled the problem with professionalism and got me on my way again quickly. I really appreciate a service person like this, one whom I can put my complete trust in and know that he will treat me honestly.

Paul

Dec 19, 2013

They did a very good job of working around my schedule. The work was done in a timely manner. The only issue I found was they did not put back the panel that they had removed to fix the issue. I was able to snap the panel back into place with no issues.

Mary

Dec 18, 2013

It was very pleasent to wait in the visitor area while service was being performed on my vehicle. I enjoyed the avaliable refreshments and snacks.

Jeffery

Dec 18, 2013

I was at the quick lube. I was in and out in no time. The coffee and cookies were great. Bathrooms clean. Sales rep. said hello. Everyting that you would want your staff to do. Thanks, Jeff

Stacy

Nov 29, 2013

The service department at Bergstrom is great! They performed my oil change and tire rotation in a very timely manner and were able to answer all of my questions!

Joyce

Nov 29, 2013

I ENJOYED WORKING WITH SARA KNISELY. SHE WASVERY FRIENDLY, INFORMATIVE AND TO HER CREDIT I AM ENJOYINGMY 2014 BUICK VERANO. I WILL RECOMMEND A FRIEND TO HER.

Emilie

Nov 27, 2013

I have been purchasing GM Cars for a long time. This Dealers Service tops everyone I ever purchased a Car from.Thank you for putting the Customer first.

Phillip

Nov 21, 2013

My visits to Bergstrom are always an excellent experience. It starts with Mitch Van Hulst in the service area. He is an outstanding, knowledgeable representative of Bergstrom. I am a very satisfied customer & highly recommend them to all of our friends.

Bernardo

Nov 20, 2013

your service advisor, jay jackson is super and his pr isexcellent for your business...i have many satisfactionof the service rendered and will speak highly of the servicedue to your service advisor, jay jackson...thank you

Rebecca

Nov 20, 2013

Sara was great. She went above and beyond making sure I got what I wanted in a new vehicle. She has also been great with follow-up and making sure everything is working right.

Jacqueline

Nov 18, 2013

I am always treated like a valuable customer and that what I think matters. Thanks to all in the body shop who quickly got my car up and running again.

Kevin

Nov 15, 2013

My husband and I went there to just look. Well we happily left the next day with a beautiful 2014 Terrain. Brian Hurst and Peter the financial officer worked very hard to make it work for us. Kudos guys!!!! Cheryl and Kevin McSorley

Thomas

Nov 14, 2013

Return trip because of a dashboard electrical malfunction...program update done. Shutdown during highway speed, service team very concerned about fixing the problem, they were sincere about it. I am hoping the program update fixes the problem. Thank you Tom P.

Judith

Nov 7, 2013

This was the first time that I had so much fun buying a car.Great sales people. Brian took the time to acquaint me to my new car

Joseph

Nov 6, 2013

When I got there I pulled up to an empty bay. I thought, "yay, I won't have to wait long." Nobody came out to my car, which was unusual, then I waited over 45 minutes in the lounge for a standard oil change. When I commented on how long I had been waiting, all I got was a shrug and a smile.

Barry

Nov 2, 2013

Most of my service interactions have been with Mitch & Jay. They have always acted professionally and take the time to answer my questions or concerns. I trust them and their recommendations. The technicians have always done a very good job and fix the problem(s) the first time. Thanks for the continued outstanding service.

Amy

Oct 30, 2013

Jay was wonderful! I always feel like I am a guest at a 5 star resort when I have service work done at Bergstrom Buick. The customer service is extraordinary... from the cookies & coffee, WiFi, and great magazines in the waiting area, to the personal escort out to my vehicle when the work was complete. Top notch! (Oh, and the car wash... always a nice touch!!) Thank you.

David

Oct 30, 2013

I have been coming here since we purchased our cars through Bergstrom. Normally service is very quick- not sure if it wsa just an extra busy time but I waited almost over an hour- close to 1.5 for an oil change. In the future it would be nice to be told of "potential wait time" if it is going to be longer than normal. Otherwise everything was fine- as always!

Jim

Oct 22, 2013

I worked with Mitch this time and he treated me very professionally, kept me informed, everything was completed in a timely manner. You might want to consider giving him a raise to make sure he stays with you.Thanks Jim..................

Bonita

Oct 22, 2013

A part on my leased GMC needed to be replaced. I was greeted warmly, and the part was replaced in just a short time. Mitch always gets my vehicle washed, walks me to my vehicle afterward, and treats me with dignity and respect. I leased my GMC from Bergstroms because of Mitch. I trust him completely, so verified with him what vehicle I should lease, and was he going to stay at Bergstroms? Mitch is a "keeper" and should get a nice raise in pay!

Carolyn

Oct 22, 2013

The waiting time was jus right but the room was a little on the cool side. Since it was cold outside, Mitch had my car inside where it was warm . Thank you.

CAT

Oct 15, 2013

Bob Slavik is very professional and a pleasure to work with. I still have not found that 'perfect vehicle' but Bob assured me that he will find it for me! He has been very patient! Keep up the good work, Bob!

Art

Oct 10, 2013

Hello John Froelich...Just wanted to send you a quick email about our overall purchasing experience. WOW what a tremendous experience for my wife, daughter, and me. Most importantly my daughter, Bre, who is a recent college graduate and starting her first job after college, was able to be a part of a professional and first class operation. Bre came away with total excitement and appreciation(Thanks to John's efforts)with her first car buying venture. I'm sure Bre will return to Bergstrom for many years to come, as Diane and I have. > > THANKS again for making Bre's car buying experience a tremendous event...Talk to you soon...Art and Diane

Author

Aug 27, 2013

Bill Tusler was outstanding to work with during our Terrain purchase experience. Thank You

Grandpa

Aug 18, 2013

My Buick has 125,000 miles on it but the mechanics keep it running like it was new. Some people think it is a new car but don't recognize what it is. It is a 2003 Park Avenue. Most of these miles were from trips of 1200 miles or more; I don't like to fly. It has traveled West to the Pacific, South to Oklahoma, North to North Dakota, and East to Indiana. Grandpa/drives a Buick but Grandma makes him drive slow so he doesn't pass the teenagers. My last Park Avenue (1995) had 185,000 miles on it when my son replaced it with a Toyota Prius.

Dave L

Aug 16, 2013

Erik from sales was excellent. Although I came in with the mindset that I was going to buy, he ran me through some various leasing scenarios that ended up better suiting my needs. In addition, he did a great job of actively following-up with me on a post-sale issue with the parts department.

Happy Terrain Owner

Jul 25, 2013

I don't recall the name of the female team member that greeted me and took care of everything but she was so friendly and took the time to take me in and show me where to sit, and she came in to let me know when it was done at the time she predicted it would be ready. She went over everything they did and checked and conversed well, asked how I liked the new Terrain and other things. Great customer service and person for the position.

Acedog05

Jun 30, 2013

I enjoy bringing my vehicle to Bergstrom for repairs and routine service due to the professional and courteous staff. I purchased my vehicle from Bergstrom as well and have no complaints. My experience would definitely have me recommend Bergstrom to others.

Impala Guy

Jun 2, 2013

Jay Jackson found me a great deal on tires. Thanks,

Donnie

Apr 16, 2013

I had a great experience with Sara at Bergstrom Buick GMC of Appleton. From the initial conversation to the delivery of my vehichle I could not have asked for better customer service. I will be sure to continue to send people to this location and will definetly return when I am in the market for my next vehicle.

Nancy Jo Strong

Apr 3, 2013

Can't say enough about Chris Meilahn, sales consultant, at Bergstrom Buick GMC in Appleton. He was great to work with. Very knowledgeable about everything in the New 2013 Encore. I was very impressed. Every employee I had interaction with were very kind and friendly.

Troy Laatsch

Mar 28, 2013

Chris Meilahn, Tyler Berenz and Robin Auth went above and beyond to help me purchase a new 2012 GMC Terrain. They did everything they could to make my puchase enjoyable. They understood that I needed to finalize the deal that night. In fact they all stayed till 9 pm to get it done. We could not take the vehicle that night because of paperwork on my end, so they gave us a rental to take home. I brought the paperwork in the next morning and then they delivered the Terrain to my wife's work in New London. They are an awesome sales team. Thanks again for everything they did. I will definetly refer people to to your GMC Dealership.

Car cruiser

Aug 19, 2012

My husband and I were very happy when we finally found the exact vehicle we were going to buy - everyone at the Bergstrom facility was very polite and courteous, the waiting room was nice - it even had warm chocolate chip cookies! BUT we were there for 6 hours. I could have driven home, made cookies, and brought them back to my husband before the car was even ready to be detailed. WHICH of course we don't understand, if a car is on the lot - it should already be detailed right? Usually a seller would want the car to be perfect BEFORE the buyer even looks at it?! Bottom line - we were there for 6 hours and we feel that it was unnecessary time that could have been avoided by the dealership.

Need Family Car

May 11, 2012

I had sent a request for information on a vehicle since I live over 50 miles away from the dealer. I got an e-mail back from the dealer several days later stating they were trying to get ahold of me and could not. If they did call, they did not leave a message stating so. I never got a reply back from the dealer, so I never went through with anything from them. From the experience I had just trying to get in touch with someone there, wasn't very good. I can't say they are a bad dealership, since I was never able to get help and actually look at a vehicle. I would suggest if you are interested in a vehicle they have, go see it during business hours so you are able to actually get help with everything.