Used Cars for Sale at Berlin City Honda of Portland in South Portland, ME

Jimb

Jun 28, 2016

I have a vehicle inspection completed in May, 2016, that was failed by Berlin City due to "torn trailing arm bushing and quoted over $700 for repair. After two more inspection that found no damage, included one by the inspection department of the Maine State Police, the vehicle passed inspection with no work completed. The dealership blamed the failed inspection on and "inexperienced mechanic" of which I have huge doubts. Do not take your vehicle there for a "free" inspection.

berlincitysucks

Jun 25, 2016

The negotiation process went fine. I communicated with the sales man for a week and settled for a Civic, which I love so far. However, when I came to pick up the car on May 14 and went over all the paperwork, the finance manager, Wayne, tried so hard to convince me buy extended warranty, which was almost 2000 dollars. I stupidly agreed to buy it when he said I can cancel with no trouble and get a full refund within 60 days. After doing some research online and having learned how over-priced their warranty is (for the same plan, it costs 900 dollars in another honda dealer), I decided to cancel. As it turned out, the cancellation process was SUCH A PAIN. Not only did I need to drive there (1 hr +) to sign the cancellation form, I did not receive the check after 3 weeks, when Wayne promised I only need to wait for 10 business days. I called HondaCare on June 6, they didn't even receive my cancellation form! I called Wayne on the same day and asked for an explanation. He said he would check my file and get back to me. OF COURSE HE DIDNT CALL ME BACK. After tricking me to buy the stupid extended warranty, I am just an annoying student who bothered him all the time to get my money back. Worst guy I have ever did business with. Never respond to customers need. Definitely dont work with him. I ended up cancelling my extended warranty myself with HONDA. It turned out the whole process is so easy. I just need to download the cancellation form online, yes the same one Wayne asked me to drive there to sign, fill it in and email back to Honda. Then after 10 days, I received my check. I dont need to waste 2.5 hrs of my life to drive to Berlin City to sign the stupid form. They can totally email me the form or tell me what to do. But no, Wayne made it clear that I had to drive there to sign it in person, then lied to me that it would only take 10 days, and then maybe tossed my cancellation form in the trash can and kept me waiting, hoping that maybe I would not press him so hard and after 60 days I would not be eligible for a full refund. Well, Ive never been mean to anybody in my entire life. But Wayne, I want to say all the words that my English teacher told me never to use to you. THAT IS HOW FURIOUS I AM ABOUT YOU!!!Moreover, every time I tried to call Wayne or any other finance manager was a PAINFUL process. You know they are out there but they never picked up the phone! Every time I need to call 10+ times in order to talk to them. One more thing, four weeks since I bought my car, I called the state's DMV on June 13, they haven't even received my title application yet!!! In short, Berlin City always advertises how easy it is to do business with them. Total BS! All they did was tricking you to buy car from them and the minute you handed them the check, you are dead to them. I hate myself that I chose them over Lee Honda for just a 500-dollar price difference. So not worth it. DON'T EVER DO BUSINESS WITH THEM!!!

Susan N.

Jun 8, 2016

I recently received a coupon to put toward an oil change and tire rotation. Great but it was for my previous car, a Nissan, which I have since sold. I called and asked if I could use it toward my current vehicle, a Honda CRV, and was told yes. I took my CRV to the appointment and filled the Service Rep, Richard Haines, in on my previous conversation. He was very professional and took care of my request with out a moment's hesitation. I appreciate the level of service "Rich" provided to me and will be sharing my experience with family and friends.

BAS,the other Portland

Jun 8, 2016

The new service waiting area is outstanding. You are welcomed by a very pleasant person named Eric who finds out why you are there and directs you accordingly. Then Carla takes you information and fills out the forms for the service reps. After your service Brad fills out the final paperwork and sees you to your car. Definitely a five star operation!

Disgusted

Jun 7, 2016

Done business with Berlin city Honda of Portland Maine for over 10 years always satisfied but this experience was a nightmare . The sales staff that I dealt with were rude and pushy . Told lie after lie . A very disscusting experience say the least . I feel strongly I was scammed out if my car ! Hiring a lawyer to help me with this disscusting . stressful . Experience ..... Would not let me rate 00000000000000000000.

Carole Dearborn

May 12, 2016

I bought a new Honda Fit on 4-22-16 and I am so excited. I love my new car. I only stopped to look and a wonderful gentleman asked me if I would like to try it out. I drove it and fell in love with it. Jack Dowd was the gentleman who showed me all the exciting things in this little car. I can't say enough about, Jack. He let me flow at my own pace, I didn't feel pushed or rushed, he was friendly and easy to talk to. Once I decided I wanted the car, I just sat back. Jack did it all for me. I told him that I had bought a number of cars in my lifetime (I'm 68) and I had never had such an easy time of it from start to finish. He did it all for me. I just signed the paper and drove away. Thank you, Jack, for making this such an easy and fun experience for me. I LOVE MY HONDA FIT !!!

Jeanna327

May 4, 2016

we had been researching cars for about three months. Was headed to a Chevy dealership when we decided to stop in at Berlin City. Came out of there a proud owner of a 2016 Honda Accord. Love this car. It's everything I needed. The sales rep Scott Crouteau was very friendly helpful and answered all our questions. I would recommend him and Berlin City to all my friends.

Rfuller

Apr 18, 2016

Matt Cabral and the team here at Berlin City are terrific. They are very friendly people and they will work hard to get you the best deal they possibly can. Their motto is EASY and that it is. I would recommend anyone looking for a new or used car to come on down and check out their selection.

Robert C.

Mar 10, 2016

Berlin City Honda has Friendly staff, good service, good prices

Bob V.

Mar 10, 2016

No problem getting appointment. Quick turn around and pleasant waiting area. Customer service is always great in the several times that I have been there. Bought my Accord in 2007. 125,000 miles and counting.

Thomas

Mar 10, 2016

I just purchased a used Jeep that I wasn't expecting to purchase.. Great for me. Chris Tillas was amazing.. Right people and right price.

HHH

Mar 9, 2016

I had a great experience again when I took my car in to Berlin City Honda of Portland recently. Good service and good people. They took good care of me and my car.

noel4321

Mar 9, 2016

Thanks again for the great buying experience! Berlin had what we wanted at the right price. no haggling and very comfortable environment. no pressure. Chris was a great salesman. Thanks!

Marv

Mar 9, 2016

In and out in 45 minutes. Facility is first rate. Repairs done as requested.

Civic buyer

Feb 26, 2016

Great service buying a civic great people very helpful

ManOfAccord04

Feb 25, 2016

Fixed my airbag (recall) problem in 90 minutes, gave me a loaner, and threw a new tail-light bulb in my passenger seat (no charge) as I also had a brake light out as well, but asked them not to fix it. Quick, efficient, friendly. Just the way I like it.

Lmeme

Feb 24, 2016

had a great experience. they treated my daughter very well several years ago.when I needed a new car I decided to check them out. not disappointed, the first or the second time! Chris Cole was wonderful to work with.

HHH

Feb 24, 2016

I find the service staff to be knowledgeable, courteous, and helpful. I've taken my car there in the past and will continue to do so.

GRG

Feb 23, 2016

Purchased a 2015 Honda Pilot Touring. In fact, this is the second Pilot purchased with the help of Steve Gendron from Berlin City. He is the best. Handled the transaction quickly, friendly, and without any hassles whatsoever. Great car, great dealership, great sales person.

ELE

Feb 15, 2016

Great experience with my first lease. Ted was excellent! Great customer service

redhead81363

Feb 2, 2016

I leased a vehicle from Berlin City and got the shaft. i had accessories for my car installed by them and they do not stand behind their service or parts. They have a way of passing the buck every time I had a complaint or wanted questions answered. I will never buy or lease another vehicle from them again.BUYER BEWARE !!!!!!!!

Cam

Dec 31, 2015

Great experience buying my first new car at Berlin!

Pattie Holmes

Dec 30, 2015

Very attentive staff who know their product very well. Clean facilities. Definitely a pleasure to do business here. Our third Honda. Not our last!

John

Dec 23, 2015

I used to service my car at a dealer closer to home, but after such a great experience servicing my car with Berlin City Honda, I won't be servicing my car anywhere else. They provided shuttle service to and from my workplace and made everything easy and convenient!!

Lori

Dec 23, 2015

The service department seems to run like a well-oiled machine. I waited while my car was serviced and it was ready exactly when they told me it would be ready. It was a great service experience!!

Katie

Dec 23, 2015

It was a pleasure working with Matt when I had to service my CRV. He explained everything up front and was available through the whole process. He even laid out and explain the current service and what is needed in future services. It really seemed like he had my best interest in mind.

Sarah

Dec 21, 2015

They truly made it easy for us to test drive several cars and then negotiate our trade it. We knew what we wanted to spend and the worked with us to make it happen.

Anthony

Dec 18, 2015

Chirs was total alsome with explaming everything and a very good salesmen. I like talking to the people here and my experienced with everyone was very very cool. Chirs and Mike both have what it takes to sale cars and are good people. I will tell others about my time at Berlin Honda.

David Brassard

Dec 14, 2015

Matt and Phil made leasing a new car easy and painless, even for my wallet.

Nikki kimborowicz

Dec 10, 2015

Stew Wilson made everything very easy. I was able to get what I wanted for my drake and a good deal on my lease. The process went quickly which I appreciated. Everyone was friendly and helpful.

Matthew

Dec 7, 2015

Jack was an excellent person to talk to. He showed me things about the vehicle I didn't even know to ask about.

Poochman

Dec 4, 2015

Really great and friendly service; makes you feel at home. I loved the fact that they didn't give me a run around and were straight to the point.

Ashley L

Dec 3, 2015

They were amazing to work with! They all made the buying process so easy and Stewart stone was wonderful to me during every conversation! I highly recommend this honda dealership! All the work was done and I signed and drove away in my brand new Honda Civic!

Alyssa555

Nov 24, 2015

I wouldn't recommend this place to my worst enemy. I had the unfortunate pleasure of working with Cliff. All he wants is commission he doesn't care about your needs. Seemed like a nice guy buying the car he said to let him know if I needed anything, which I did. I recently purchased a Ford Focus, I signed papers on Monday, and tried returning it Wednesday, he was so aggressive from the start and told me it's to late and I can't just return a car because I don't like it! False. When I also told him I don't like the way it felt when I drove he told me I'm going to have to get used to it. He let me take home the car Saturday but I didn't sign until Monday. He said it counted as my 4 days and I couldn't do anything about it . False I very much can, I have 4 days from signing for it to return it and I also can't drive over 200 miles. Which I followed both of those. I brought my aunt with me just to have somebody there with me and when she asked if she could see where it says on paper I can't return it he was so rude to her he said its non of her business. I was beside myself with the amount of disrespect. We said we were done with him and as we were leaving, an associate we spoke to as we walked in and explained the situation to whom said it won't be a problem, he told us to go around to the front and speak with a manger after hearing how Cliff spoke to us. So with us being upset we did, cliff saw us and rudely interrupted, laughing saying he already spoke to the manager and it wouldn't get us anywhere. He's a lying manipulative person who I would never suggest working with. When we actually got to sit down and talk to a manager, she said Cliff told her that I went over the 200 which there is no way of him knowing because my car was locked. Never have we ever been so disrespected in a "professional" setting.

snobunni08

Nov 23, 2015

Prior to purchasing my vehicle I noticed that the dealership stickered the vehicle when the brakes were malfunctioning. It didn't seem unsafe but it needed to be fixed. Also either the dealership in NH or ME did not balance the new tires that they put on the vehicle. I only noticed this when I got the car up to speed on the highway. My car will not be visiting this dealer ever again.

CR

Nov 5, 2015

Steve Gendron helped me into my third Pilot. After initially expressing my concern over the big changes in the new Pilot, the test drive convinced me to go with the new one. After deciding to turn in my low-mile 2013 Pilot and take them up on one of their great internet specials, I was told they were not able to get me the model I wanted. Pilots are, apparently, pretty popular! In spite of this, Steve was able to work with the sales manager to find me the next model up, get it to Maine and work out a great deal for me. Can hardly believe they were willing to do the deal given the popularity of the pilots - but they did. Great car, easy experience - couldn't be happier.

Jonathan Drum

Oct 30, 2015

Stuart Cohen was a huge help for my wife and I , he was very knowledgeable and knew his cars , I recommend you ask for him when looking for a car! He's one of the best you'll get, 10/10 for his performance, great guy with a great attitude!!!

Tracy

Oct 30, 2015

Thanks to Stuart Cohen, I can say that looking for a new car had never been easier! He was attentive to the things that I wanted in my new vehicle and knew exactly what I was looking for. Super friendly and professional in every way!

Heather

Oct 30, 2015

I highly recommend buying a car from Berlin city. Everyone that helped me was great. I had a lot of questions and salesman Stuart Cohen was very patient. He really took the time to explain all the different options. Car buying can be nerve wracking, but I really felt at ease working with him and the rest of the crew at Berlin city.

Yvette

Oct 30, 2015

I went in to start the research into buying a new car. I was helped by a very professional associate named Stuart Cohen. He asked me questions about my everyday life and activities to help put me in the right vehicle. He was very knowledgeable about the cars and answered each one of my many questions. He listened to what I was looking for and never tried to steer me into something that would not work for my everyday life. He was patient and I never felt pressured or pushed to buy, I will be going back and I will only be working with Stuart. I recommend anyone who is looking to buy a car to go see Stuart Cohen, you will not be disappointed.

JeanW

Oct 30, 2015

I bought a 2014 Honda CRV last fall from Berlin City Honda. I hadn't bought a car in 11 years and I was not looking forward to the process. Well, I was pleasantly surprised by how easy it was. Stuart Cohen was my salesman and I really enjoyed working with him. He was patient, calm, knowledgable and very helpful. Maybe I won't wait so long to buy my next car!

A Mainer

Oct 30, 2015

I had a great experience with Stuart Cohen while buying my new Civic. He mad things very "easy" for me. I was impressed with his low pressure style and he was very informative which helped me a lot in making a decision. Wayne Hill was very helpful with the financing too. I'm very happy with Berlin City. Thank You.

Lucas (Mr. Miyagi)

Oct 28, 2015

Sometimes buying a car is way smoother then you would of expected, and sometimes you just don't hate it! This purchasing experience will go down as one of my most satisfied purchases in my life. Matt Cabral (Karate Kid) Is a strait forward sultan of awesomeness and he's just an all around genuine dude! He made buying this car so EASY and stress free that I would recommend this to people from all walks of life. Whether you're balling out of control or balling on a budget, this dude will get you in a car that makes sense for you! Just go see him, and leave with a great vehicle! PS. Car shoppers, They have the greatest waiting room you could ever hope to be stuck in. FREE COFFEE AND SNACKS??? WHAT!!!>?? Go get yourself a car!

Emily Cassidy

Oct 20, 2015

Matt Cabral made my first time car purchase a wonderful experience. Matt provided excellent customer service throughout the whole process. All my questions and concerns were answered during the decision making process and he was able to get me into the perfect car. His knowledge of the products was evident. Matt has provided me with the comfort of asking questions months after buying my car. Overall, I could not thank him enough. Thanks again, Matt, for your support! You sure made it "EASY".

Lauren

Oct 19, 2015

We have leased our vehicles from other dealerships and haven't had made the transition as EASY as this has been. Matt Cabral was very professional and gave us the best deal with our trade in. Lovin our CRV!

Chelsey Emmons

Oct 19, 2015

My husband and I needed a new car this summer when we had a baby. Matt Cabral helped us find a car that was beautiful, reliable, within our price range, and most importantly safe. He went above and beyond to help us find the perfect car for us! He made the car buying experience so easy and enjoyable! We will definitely be buying our next car from Matt!

Kim Morse

Oct 16, 2015

I had an excellent experience buying my car!! Absolutely love my new Accord. Thank you Matt Cabral for all your help, you made it "EASY"

StephV

Oct 10, 2015

Within the past 2 years I have purchased/leased two cars from Berlin City Honda of Portland, each with excellent customer service from salesman Stuart Cohen. He is both knowledgeable and caring about the his customers, even long after the sale has finalized. I recommend seeing Stuart Cohen to anyone thinking about purchasing a vehicle new or used, I personally will be a returning customer for years to come.

Mainer

Oct 7, 2015

My husband and I stopped at this dealer to look at a CRV and Stuart Cohen helped us. He was knowledgeable, friendly and polite. I would come back to see him :)

AdamE

Oct 7, 2015

Stu got me a great deal on my 2015 Civic EX. He made sure I had everything I needed for my first new car. The financial service was amazing, and I couldn't be happier. Thank you Stu, and thank you Berlin City.

Daniel

Oct 6, 2015

Stuart really helped me out almost every step of the way. I could tell he had driven the 08 Accord I bought and knew what he was talking about. He helped me easy any tension during the financing process and since driving the car, has helped me schedule repairs and maintenance. Over all facilities have been inviting and friendly when I have gone in and repairs made have been great.

AdamE

Oct 6, 2015

I bought my car from Stu. He was great! He got me a great price, and made sure I got exactly what I needed from my first new car.

SoUlMoNkEy1223

Oct 6, 2015

Stuart was more than helpful with the purchase of my wife's 2015 Honda Accord Sport. He delivered a great new vehicle to us at a very competitive price. We couldn't be happier. Thanks, Stu!

Sheri C.

Oct 5, 2015

Hats off to Stuart who sold us our CR-V, he really listened to the needs and concerns of my husband and I. Based on those needs and him listening, he was able to get us into the right car for the right price. I could tell that he wanted to develop a lasting relationship and not just sell us anything that would make him money and write us off, this meant a lot as I am also in the sales industry and appreciated his process. I would recommend Stuart to anyone, he will take care of you!

Andrea

Oct 1, 2015

It shouldn't take longer then they say that is is going to take. I was quoted a service of 45 minutes, but have been here over an hour.

Mark

Oct 1, 2015

There seemed to be sloppy work that I needed to have fixed. They are attempting to make it right with detailed service.

danielle1980

Sep 18, 2015

We got a call on a Thursday about wanting our used Toyota camry and by Saturday we were in a brand new Toyota Camry...love that they deliver the car right to your door and have all the paperwork ready! This is our 3rd vehicle from Berlin City all done online and by phone! Everyone we worked with are amazing!

MaineIrishGuy

Sep 7, 2015

Wow! Went in to check out a 2013 CRV, and immediately learned that their "firm price" includes an EXTRA $600 for Doc Fees and another $400 for anti-theft etching(?). So a that $1,000 surprise means their "firm price" includes an extra $1,000 OVER their advertised price! My trade-in is a 2005 CRV, in outstanding condition (one owner, no wrecks, no rust, etc). This dealer had six or eight of these, with prices ranging from $7,000 to $9,500 (plus their extra "surprise" $1,000, of course)! Their offer for my car was only $3,300.The CRV on the Berlin City lot for $10,500 has 10,000 miles more than my car - that they offered me $3,300 for!Sooooo... if your idea of a "Fair Profit" is to add 200% to your cost, then sell your product: Berlin City is the place for you! ....P.S. The young salesman was a nice, polite guy - but he obviously works for a company with incomprehensible, unethical ideas about what a "Fair Profit" is.

Yaya24

Jul 7, 2015

The experience of buying my new CRV at Berlin City was great. Stu listened to what I was looking for. Things went smooth, thank you

J DeSimon

Jun 25, 2015

This is the 2nd experience with Berlin City Honda Group in two years -- both were easy, stress-free, and comfortable. I traded in a two-year old leased Honda C-RV for a new H-RV which fits my lifestyle much better.I was assisted (putting it mildly) by Jack Dowd who couldn't have been more knowledgeable,patient, and kind. Jack had answers to all of my questions, brought things to my attention that I hadn't thought of - and made what can be a grueling and nerve-wracking process - a GREAT ONE!He is an asset to the company and I felt very fortunate to have worked with him.I also want to commend Wayne Hill who handled the financial end of the sales process. Once again, he made the process easy. He was ready with all forms needing my signature - with a full explanation of each. Answered all of my questions as we went along - and continued to maintain a friendly, warm approach. He is very good at what he does!!!I smiled all the way in my new car!!!

speterlewis

Jun 10, 2015

This was the first dealership we contacted when we wanted to trade in our '02 Rav4 for a newer one. We had purchased our '02 Rav from them nine years before and had had a good experience. In the week leading up to our visit, all our contact was with Christopher Tarr via emails and phone calls. Chris was extremely helpful and responsive and helped us set up a meeting with a salesperson. Although we did not buy a car from this dealer this time (we found a similar car at the same price with significantly fewer miles at a nearby dealer), we will make Berlin City our first stop next time---our initial experience with Chris was so positive!

carla2015

Jun 3, 2015

This was a very pleasant buying experience. Scott Croteau, my sales person, provided me with a lot of information and a no pressure sales approach.

luvmymusselcar

May 29, 2015

Went in for an inspection sticker.That is what I got! That is all I wanted. I did not get the run around like you get at other garages when in for a simple sticker. I knew that my civic was up to par and that is just what Berlin City found. I also called with my vin to check on air bag recall and got an immediate answer. They also squeezed me right in quickly before my coupon expired!

accord coupe exl

May 23, 2015

I bought a CPO Honda which was delivered with a four month old inspection sticker, a dirty interior ( black interior and it was dark when I took delivery) and every wheel was missing a lug nut! When I had to go in to deliver paperwork the finance guy failed to have my wife sign when we were in his office, I let my sales woman know about my concerns. It seems she didn't care or pass the information to the mangers because I have not heard from any body. I like the car but I won't go back to or recommend Berlin City Honda.

Accord Coupe EX-L

May 23, 2015

Except to have me deliver the paperwork the finance person neglected to have my wife sign, I have not been contacted by any one to see if I was satisfied. When I delivered the neglected paperwork I gave my sales person a list of three concerns: the car had an inspection sticker that was already four months old, the interior of the car was not clean, especially the dark sticky substance on the back and passenger seats and that no body had noticed that every wheel was missing a lug nut! She didn't seem to care about my concerns and apparently neither did the managers because I never heard from any body to see if they could make it right. I like the car but I won't return to or recommend Berlin City Honda.

Samuel

May 9, 2015

The director of finance, TraciAnn was the best. She is incredibly amazing at what she does.

sc80

Apr 21, 2015

Had done my pre-shopping online and found the vehicle I wanted. When I got to the dealership it wasn't in the lot. Abby searched and located the one I wanted rather than trying to talk me into something else. She was very pleasant, not pushy at all. A definite pleasure to work with!

Car owner in Portland

Mar 29, 2015

This is my second car I will not buy there again. I was very disappointed in the service of the Nissan Altima. Very slow and unkind not the purchase the service. The gentleman we bought the CRV from was fine.

Nancy

Mar 19, 2015

Love my 2012 Honda Civic....ready to buy again, white this time/lower pymt.Traci Ann is right on the ball!Thanks,Nancy McPhailMy let blue car certainly loves BIRDS!

Jessirose84

Mar 5, 2015

All of my purchasing was done online and over the phone with Stewart Stone, being that I live 6 hrs away. I had to depend on his opinion and knowledge with my decision. All of my local dealers denied financing for me, even with a cosigner...Berlin City Honda (Stewart) had me approved, by myself, in hours. My 2012 Honda Civic EX Coupe, was delivered right to my job 2 days after I was approved. I will definitely be getting future vehicles here as well!!

Sara

Feb 19, 2015

My husband and I were recently looking for a safe family vehicle. We purchased a Honda CRV from Berlin City! Everyone that we dealt with at Berlin City was very friendly and great to deal with. The entire process went very smoothly. We have had the CRV for about 6 weeks now and absolutely love it. It has been a great vehicle with the snow! I would definitely recommend a Honda CRV to family and friends and I would recommond going to Berlin City! Next time we need a vehicle we will definitely work with them again!

SW

Feb 12, 2015

This is my second Honda purchase with Berlin City and it was a great process! Steve G. Was prompt, professional, and made me feel confident through the entire process. I trust him completely and that says a lot when buying a car! Financing was a snap they are top of the top all the way. I have serviced my other Honda there and will not go anywhere else. They are on time and take great care of my vehicles.

Megwall

Feb 9, 2015

Right from the moment that we pulled into the lot, we knew that this was going to be great - everyone was awesome to work with! Our salesperson, Dan Kahn was pleasant, not pushy. He listed to what we were looking for and what our price point was. Everyone was hospitable and friendly.

17fishy3

Jan 9, 2015

purchased a 4runner in july. was promised paper work that never arrived or arrived later than promised.the price listed on line was pushed up when arrived test drove the car and showed intrest. they didnt even want to talk after we rejected extended warranty.they tried to push us to use their lender instead of our bank.the car was delivered because it needed to be inpected before sold. the deliveryman was great. but paper work was missing and the driver had to wait at my house for a while no one respnoded to our calls.the new muffler had a ding in it the cleaning was terrible and cleaning supplies were still in the car with a funky smell i had to clean the car inside and out. we only recieved one key which never happened to me with a dealer before. I would not go back to this dealership and would tell others to stay away.

ceocrocker

Dec 20, 2014

Keys for my 2004 Honda Pilot were not sliding into locks and ignition. Brad called and recommended replacement of ignition and door locks for $1250. My daughter was waiting there for the work to be done, so I said "Go ahead", although I would have liked to get a 2nd opinion. Fortunately, they had to "order a part", and an hour later (my daughter waited a total of 3 hours for no work to be done), a "laundry list" of repair estimates (more than $4,000 worth on top of the $1250 for the ignition/locks) was handed to my daughter. I called a locksmith who recommended WD-40 for the door locks, and now keys slide in perfectly! Saved $600 for the door lock replacement! The locksmith is also replacing the ignition for much less than on the Berlin City estimate. Then I had my mechanic check the "laundry list" of suggested repairs. He said all of the items were "preventative" but not necessary. So, I saved over $5,000 by walking away from Berlin City Honda without any repairs. I will NEVER take my car there again.

Lisa

Dec 18, 2014

Susan and Katie did a wonderful job! They both worked tirelessly to assist me in finding the right vehicle to meet my very specific criteria. They took my husband and I on three test drives and worked with us all weekend to make our experience top notch. Wayne was also very knowledgable and friendly and made the financial process very easy. Thank you to all!

Collin22

Dec 10, 2014

Berlin City was an easy, great experience right from the first introductions. Within minutes of arriving on site Stuart (a friendly salesman) was introducing himself and spending time with me getting to know me personally. He was interested in learning about me as a person and what my intentions were for a new car. He was able to guide me towards looking at two different models that he felt were good matches for me. He did not try to persuade me to look at other models or anything I was not interested in, he strictly worked with me to find the best match for me. They offered me test drives on both models that day (which were quick and easy), and also agreed to meet me two days later (on his day off) to test drive the models again with my girlfriend. Stuart was also in contact via email and text message throughout the week, making sure there was nothing he could do to make it easier for me. On the second day we met we agree to go with the Honda Accord Sport! When I was able to meet a few days later, Stuart and the entire Berlin City staff was extremely friendly and easy to work with as I bought my first new car! I would definitely recommend Stuart and the entire Berlin City Honda of South Portland staff for any future Honda purchases. I was truly "EASY!"CH- First Time New Car Buyer- 2015 Honda Accord Sport

Max

Dec 8, 2014

I recently bought a 2015 Honda Civic Ex-L. I had looked at this car elsewhere and knew the price I thought was fair. When the interior-exterior color combination arrived, I contacted this dealer. The entire deal was conducted on the phone and through text and email -- which was easiest for me. Maybe I could have negotiated a better price, but I thought it was fair, and haggling isn't my style. I asked for photos of the car -- no problem. I asked them to hold the car for a couple of days- no problem, no deposit. I arrived at the dealer and asked to take a test drive -- no problem driving alone. I loved the trust and the ease of buying my first new car in many decades. Then came the unfortunate wait for the paper signing. Even though I was paying cash, I sat and waited and made small talk with the poor salesman for nearly three hours (!!!) with no explanation about the wait. When I was called into an office to sign a few papers, I was given the hard-sell for an extended warranty. I was totally unprepared for that and refused to consider it at that moment. They relented and extended my decision by a day. When that was over, the very knowledgeable salesman sat in the car with me and explained everything I could possibly remember. I drove away four-and-a-half hours later. The next day I called and asked for all-weather mats as an apology for the ridiculous wait. The mats were ready when I arrived. When I called to ask about the title to the car which was taking several days, they offered to drive it to me (Fed Ex the next day instead). So... I would definitely recommend this dealer -- their knowledge, their trust, their willingness to be of service --, but I would threaten to walk out if the finance department takes too long, and I would definitely ask for time to research an extended warranty.

sqdodge

Dec 5, 2014

Andrew Fossett, Phil Afthim, and Wayne Hill made a dreaded experience of buying a vehicle a very positive one. Had it not been for the way Andrew initially worked with me in better understanding my options, I'm not certain I would have ended up with the vehicle of choice. I felt like I knew Andrew my whole life. These three individuals exuded exceptional customer service, understanding, and professionalism (in addition to others at their facility). I definitely recommend Berlin City of Honda in South Portland.

barbarawelch

Nov 1, 2014

The team of Stewart Stone, my Salesman, Wayne Hill, Sales Associate, and Traciann Keim, Financial Director supported me from the first day I arrived on the lot. Steward was very knowledgeable about the car and Wayne and Traciann both assisted me in the actual financial portion of the purchase. The experience was the very best I have ever had when purchasing a car. I was very impressed with all of them. I will highly recommend my friends to go to Berlin City.

Walter2291

Oct 21, 2014

Staff were courteous, knowledgeable, and helpful. I was assisted in mere seconds as I walked into the sales office. Throughout the test drive my questions were addressed seriously and quickly. As we moved through the buying process, staff explained what was expected of me and what my options were. I wasn't able to have all the documents for the sale of my trade-in in hand at the time of sale, but staff had a great attitude, and agreed to work with me over time to iron out the details. All told, I was able to drive away in one day in a new vehicle just like I had hoped.

Adam1950

Aug 25, 2014

Take one daughter's CRV and ask for an oil change, wiper blades and rotate and balance tires. Take the complimentary shuttle to the airport and leave;.Two days later my daughter received a phone call from service. Her carefully maintained car (104 K miles) needed spark plugs, a valve adjustment, new gasket, complete brake fluid flush and refill, air filter, plastic headlight cover sanding ..."but wait there's more"... The exhaust bracket is ready to fail as well and there is soot near the joint on the exhaust as well.Dad to service: "spark plugs , did you inspect them? Service to dad , "no"Dad to service , " valve adjustment , are you sure it is needed?"Service to Dad: " no"Should I continue ?"Oh", these "must haves" brought the bill to $1800"...The car had new plugs ( six months old), recently drained and refilled brake fluid. . The valves has been adjusted a few months before....... OK enough of my story except for two final anecdotes.On the way home after paying for my original few repairs and one additional " find"... The car vibrated so badly that I turned around and returned to the shop.....sure enough their balancing had been faulty.My spotless car was covered in dirt when I returned. I was told it was due to construction for a new showroom. Run do not walk from Berlin Honda. Service. . Your wallet will thank you.David Smith. Acton, ME.

tazio

Aug 10, 2014

Chris Cole was direct and served all of our needs from the very begining of our time on the sales lot. We were both very impressed with his knowlege of the vehicle, his support and helpfulness. He is a great salesperson I would trust and certainly intend to see him when we upgrade our next vehicle. We were impressed to say the least, he took car of us and our children through the whole process of driving and buying our car.

Markhopkins17

Aug 3, 2014

No traditional pressure tactics, treated like a customer. Friendly and informative staff, no hesitation about recommending this dealer to friends. Excellent job! Joanne thrilled with new car.

tfrancis12

Jul 26, 2014

Just bought our third car from Chris Cole! We are so happy to work with Chris becaue he gets the job done! Thank you Chris :-)

Doug Schaefer

Jul 17, 2014

We had an excellent experience with Devon Macvane at Berlin City Honda. He was knowledgeable and friendly and found us the car we were looking for quickly (a used Honda Fit). The dealership was under construction and was experiencing some power issues one of the nights we went there, but they dealt with it well and everything went smoothly. Devon even offered to come in early the day after we actually purchased the car so that we could get set up in time to make it to work that day. The listed price was reasonable and we were able to work with them to make the final price fit within our budget. I would recommend Berlin City to other customers.

socobytn

Jul 14, 2014

I wasnt expecting to find what I wanted at the price I wanted to pay, however, I pulled into the Berlin City lot and within 5 minutes found the perfect care for me.Thank you Wayne

jarodb79

Jul 6, 2014

Joel Purdham was fast, friendly and easy to deal with. Since we had a 3 month old, we greatly appreciated his expiditious service. We would definitely go back and buy our next Honda from Joel.

peteredmunds

Jul 3, 2014

Comparing different dealerships in the Local area I went back to Berlin City Honda for the best deal and low pressure Sales department. I love how the General Manager was on the floor and treated us with respect and he cared that we were a customer not Just another Sale for the month. Experience was so good bought two cars in one visit.

lorich58

Jun 27, 2014

This is my second experience with Berlin City, and I can't say enough good things about the sales and service. They go above and beyond, which is why I returned to purchase my vehicle through them. Andrew Fossett was my salesperson, and he was terrific! I'm recommending him to others definitely.

bob04861

Jun 14, 2014

I have purchased 6 vehicles in my life, dealerships in Key West, FL, San Angelo, TX, Laurel, MD, Thomaston, ME....I have to say that I my most recent car buying experience at Berlin City Honda in Portland, ME was by far the most friendly, less stressful, and easiest vehicle purchase I have ever made. I will be back to purchase more vehicles from them in the future, and, I would highly recommend family and friends to go to this dealership before anywhere else.

andrekruppa

Jun 6, 2014

I had an excellent experience all the way around with my used car purchase from Berlin City. They were easy to work with, did not engage in pressure tactics, found the vehicle that fit my criteria very quickly, shopped a good loan rate for me, and did a great job overall. I would recommend the dealership and Joe Schneiderat to folks looking to purchase. Frankly, I normally don't say such things so this experience was very good!

tadaklora

May 17, 2014

Got such great customer service from Chris Cole at Berlin City Honda, that we bought a second new car for my husband the next day! We will definitely be back to see him when the kiddos are ready to drive!! :0)

Crabbyabby

May 2, 2014

The service I received from Steve was exceptional and I will recommend this dealership and Steve to my friends. I knew I wanted comfort, roomy and reliable at a decent price and that is what I found with Steve's help. The overall experience was worth the trip into Portland that day. Thanks again we love our new car!

missmollie

Apr 6, 2014

Dear Mr. McPherson,This was my first time purchasing a vehicle at Berlin City. My past experiences with other dealerships were frustrating - very tedious process. However, this experience was enjoyable - the time flew by. I received exceptional care 'above and beyond' - Andrew Fossett went out of his way making sure my questions were addressed (and I had several). I enjoyed his down-to-earth personality, warmth and humor - very professional and knowledgeable. The staff frequently checked in with me - and a lot of friendly smiles. I will definitely recommend Berlin City - superb customer service!Sincerely,Karen

bwc_vision

Apr 1, 2014

The staff of Berlin City Honda were friendly and professional from the beginning, to when I finalized my purchase. They were very informative and accommodating throughout each visit and worked with me to reach my financial goals. I am very pleased with the entire experience I had with Berlin City!

gigime

Mar 26, 2014

Exceptional and professional salesperson and financial manager. I leased a CRV which was delivered out of state, very smooth transaction was kept up to date on everything. Highly recommend dealing with sales person Sam DiFillipo and finance manager TraciAnn Keim at Berlin City they go above and beyond..

BillR1953

Mar 25, 2014

We came into the dealership at 6:15 to turn in our current 2012 CRV for a 2014 CRV. The entire process took 3 hours and 15 minutes, and they were nice enought to stay and complete the transaction even though they close at 8 p.m. This is the 4th car I have leased through Berlin City, and as long as you come in prepared, i.e. know what is being offered competitively and know your book value if you are trading in, they are quite reasonable to deal with.We were very happy with the service provided by the salesperson and the finance person. Now, if they could only get the purchase process down to 2 hours or less.... I have closed on houses faster. And this is not to disparage Berlin City, I have leased at other dealerships over the years, and this is typical.

dubyajoe74

Mar 20, 2014

The buying of this car was a satisfying experience!!! The salesman was very helpful,and always available to answer my questions. The driver who delivered the car was outstanding, very helpful and a delight to speak with. I have had this car only one day so I will have to see how things go as I attempt to get familiar with all the new fancy gadgets. I know I will have questions for the maintenance department. If they are anything like the people I have delt with so far it will be great!!Thanks to all----hope this is hepful. Joe Spoor

jfrechette

Mar 6, 2014

I worked with chris cole, and he made my experience super easy, I felt relaxed like old friends,and if he bent any further back for me he would either fall down or break in half. This place is awesome.

MaryFloros

Mar 5, 2014

Customer Service: Great. Greeted at the door. Offered coffee, tea, water. Seated at table. Asked several times through two visits if I wanted beverages.Quality of work: Great. Accurate, detail-oriented, complete. "No loose ends." Competent.Friendliness: Very. Demonstrated genuine interest in my car needs. Excellent listener. Heard me; retained what was said.Overall: Excellent. If there was a higher grade than "5" "Great" I would rate Andrew Fossett higher.Price: Again; excellent for my situation and needs.

humes

Jan 31, 2014

Chris was wonderful. Very informative and help full. I couldn't ask for a better sales person. TraciAnn who did the financial price was absolutely the greatest. She was wonderful with my daughter. Couldn't ask for a better time spent buying a car. Best experience I have ever had when I've had to purchase a car.

PortlandWest

Jan 18, 2014

I initially started to walk the lot on a freezing cold day when Ryan came out to suggest we go in and he will look via online for me. Ryan was exceptional in his service. I couldn't have asked for a better sales person to assist me through this process.

jcook51

Jan 10, 2014

We were very pleased with our sales person Edward Hanson. He was friendly and knowledgeable knew the inventory. We looked at several vehicles and ended up with a vehicle that was perfect for our needs. The rest of the staff were also very friendly and easy to deal with. We would recommend Mr. Hanson and Berlin City to our friends.

Judith5201

Jan 9, 2014

Wonderful, friendly dealership, and to quote their tag line...it couldn't be easier!The offerings in the lot were vast and they went above and beyond to make my experience fabulous...

sal10197

Jan 1, 2014

I recently bought a 2013 Honda Accord EXL from Berlin City Honda. They worked as a team and were honest and up front with me.I got the car I wanted for less money than I was expecting to pay. Stewart was friendly, helpful and easy to talk with. He, Scott and Chris helped make this deal for me. I had almost bought from another southern Maine (Saco) dealer but walked out when my deal suddenly changed at the last minute. If you don't want to play games...make a deal with Berlin City!

Marjoriewhalen

Dec 17, 2013

Everyone involved worked hard with my Credit Union to meet my Financing needs to get me in the Honda CRV. Especially Jeff Benoit.I will start with them when I am in need of a vehicle again.

K87grant

Dec 14, 2013

I purchased a crv from Berlin city and had Stefan Hamilton. As a single woman I was worried about not getting the best deal but he did great. He spent the time going over all the paperwork and made it as easy as possible. I've told all my friends and coworkers how great the experience with Stefan and Berlin City was.

ashleeparker

Dec 12, 2013

I purchased 2 vehicles on 11/30/13. Leaving the dealership the same day we went in with 2 vehicles I thought was phenomenal! I couldn't believe it was that easy ... Berlin City was out to make this a great experience but as soon as we left that Saturday night the whole experience went down hill. I was disappointed that when we went Monday night to finish signing all the paperwork our sales person, Stewart Stone, was no where to be seen. I was more disappointed when, because he was nowhere to be found, the keys to my trade in couldn't be found, which meant returning the next night to finish transferring my belongings to my new vehicle. I was even more disappointed when we were told the paperwork had a misspelling of our co-signer's name and had to be re-signed. We had to drive to the dealer, pick up the paperwork, drive it to our co-signer and deliver the corrected papers back to the dealership. My husband was asked to bring his truck in to detail it as it had not yet been through cleaning - they cleaned top to bottom and gave him another tank of gas and brand new floor mats! They couldn't have bent over backwards enough for him - GREAT! He then was told to have me call Chris Tarr to make the same arrangements for my car. I scheduled an appointment and brought it in ... the ONLY thing that was done to it was the window sticker on the rear driver side window had been removed ... they did not vacuum, clean, wash the outside and they did not gas it up as promised. The next day I called Stewart to inform him of this and he stated he would call service to find out what happened and call me back ... that was Tuesday at 11:30 am... it is now Thursday at 6:30 pm...I am STILL waiting for a return call. I also informed Chris Tarr the night we signed all the paperwork that a family member had referred us and should qualify for the referral bonus (x2). He assured me he would take care of it personally ... my family has yet to hear from him.I have rated the dealership as "OK" due to the fact that we ended up with the 2 vehicles that we wanted, the price was fair and initially the service was great. But since we drove off the lot that first night I feel that I have been viewed as nothing but a nuisance. I'm on the fence of whether I would recommend Berlin City to anyone else ... they clearly fell down on all the little details and I truly am disappointed.

Ryan9785

Dec 10, 2013

Bought a new car here for the first time. They weren't too pushy but they were thorough asking exactly what I was looking for. I would go back for my next car.

rara2880

Dec 9, 2013

Stewart Stone's customer service was non existent after I purchased the car. Stewart was supposed to return my calls twice and never did. On both occasions I needed to contact Jeff Benoit, sales manager, to get assistance. This was in regard to installing a remote. I did have trouble with my remote start and needed to return the vehicle to get that fixed. Upon picking up my car Stewart was there and indicated he would call in a week or so to see how everything was going. I never heard from him.

medoramc

Dec 6, 2013

Considering that previous car buying experiences have not been all that pleasant, I was extremely impressed with the assistance I received for my lease buy-out visit on 12/4/13. I did in fact only meet Chris after the deal was completed but his assistance over the phone was professional and thorough. The only negative I might mention was my online application from the previous days submission seemed to have disappeared, even though I received a confirmation email. (It was, however, submitted on "Cyber Monday" so maybe it went into cyberspace..) No worries though as he promptly started the process over the phone with very little info needed. Even more impressive was the quick response by phone from Tracey Ann that same day and then the following morning. I have to say that it is the first time I have bought a car where the dreaded, secretive shuffling between sales staff and financing staff never took place. It was refreshing to feel like I was actually being listened to and my financial concerns were of interest to the powers that be, who hold a big chunk of $ in the balance for the average working stiff like myself! Thank you Tracey Ann for restoring my faith in the process....Medora McCrum

jamba

Nov 24, 2013

The service was excellent, the price was better than market value, the financing was easy, the Honda is great. I recommend Stefan Hamilton and Berlin City very strongly. I've purchased 5 cars from them in 15 years.

shellfishbob

Oct 6, 2013

Outstanding service! Listened to what our family wanted and found the car for us. We were referred to this dealer and it was well worth the 1 hr. drive from our home. Not only were we able to source a vehicle from this location but we found the right car within the Berlin City family of dealerships.Thanks

superdad35

Sep 26, 2013

I was away when my daughter's CRV stopped functioning and I told her to bring it to Berlin City. The gentleman in service who helped her was very nice and understanding -- which is what I always find Berlin City's service dept. Berlin City kept the car on site after finding that it was now no good and I was still away. Upon my return I talked to service and then Steve Gendron was recommended to me. I talked to Steve about what he had that was used and "cheap" that my daughter could use for the next year or two until she graduated Master's school and could get whatever she then wanted. I have always felt that Berlin City offered a fair deal and the people are generally nice and helpful. Steve was very nice and very helpful although I did not feel the deal was the best I could have got, I was pressed for time and liked Berlin City and did not want to keep looking elsewhere.

bgranholm

Sep 25, 2013

Our experience with Berlin City was good. We were shopping for a replacement for my 2003 Volvo xc70. I Berlin City had several Honda Pilots available listed on-line. I wanted the opportunity to compare this vehicle with others I was researching. We traveled from away to get to the dealership, however,We actually landed on the Nissan lot, which only had 1 Honda available. It was an older model, but had a good price. The sales person worked hard to put us into a car that day, but I was still reluctant and not convinced of the car I wanted yet. We continued our research and narrowed the decision eventually to a Honda Pilot (We actually tried it at another dealership closer to home) . We utilized on-line resources and contacted Chris Tarr at Berlin City regarding the vehicle. We traveled to Portland again to see the listed model,The vehicle was in good shape, the price was good for the Year/Milaege. We had no intention of actually making the purchase that day but Chris and the Finance dept were able to accommodate our need and expedited the process for the purchase of the vehicle saving us an additional trip to the dealership. Chris was attentive to keep us on our deadline that afternoon, Although the detailing and final delivery was a bit past the time we were trying to leave for another commitment, the dealership did have the best intentions to deliver the car in pristine condition and topped off with fil tank of gas. Thanks! I would also love to get a complimentary Honda hat or coffee mug to show my pride as a loyal Honda customer. Did I mention, this is my 3rd Honda?

hansonsean

Sep 18, 2013

I recently bought a 2013 CR-V from Berlin City Honda of Portland. It was my first time working with them. I shopped a bunch of dealers in Maine and New Hampshire to help negotiate a good deal. They weren't the lowest price but they are my local dealer and were close enough that we decided to go with them. I did all the negotiating by email and had the price and financing agreed before going in. My salesperson was Ted Hanson, he was excellent - knowledgeable, friendly, attentive and patient as I was working my way through offers. My F&I person (can't remember his name) was also great - he did his job trying to sell me extras but in an honest and un-pushy way. We arranged a time to go in and complete the sale, and this all went great. Since buying the car I've had a few emails and calls checking in to see how we're doing, including a call from Ted to wish me a happy birthday. Great service and above what I tend to expect nowadays. Couldn't be happier with the experience and we love our CR-V!

epkennedy

Sep 17, 2013

Just bought my 2nd Pilot from Berlin City Honda in South Portland! The employees are professional and friendly and the prices are fair. My needs in a vehicle were met along with a few wants at a price I could afford. Thank you Berlin City for an Easy Upgrade!

KatherinePoor

Sep 11, 2013

My experience with Berlin City Honda not only completely encompassed everything I hoped my first trip to a dealership would be like, it also debunked many negative stereotypes. Everyone I encountered along the way was nothing but friendly and straightforward. Even since purchasing the vehicle the dealership and several involved in sales have emailed me congratulating me on my purchase and double checking to make sure that everything is still going smoothly. I have the utmost respect for the gentlemen in that dealership, and I know that respect is returned.

TheCQD

Aug 15, 2013

Our experience with Mr. Waldron was exceptional. He was attentive without being overbearing, ready with information, and generally a pleasure to interact with. I very much appreciated his knowledge of the industry, and his transparency concerning the structure of his compensation. An example of the former was his awareness of the fact that the most recent iteration of the Toyota RAV4 had failed important safety tests, and received a rating of "poor." While I wasn't considering purchasing a RAV4, the fact that Mr. Waldron was sufficiently aware of the industry to possess that knowledge gave me confidence that the car he was selling me was of high quality. In regards to the later, Mr. Waldron's willingness to discuss how he would benefit from a sale made me feel comfortable with him, and confident that he would deal with me in an above board fashion.In additional to the above, when asked, I had told Mr. Waldron that my trade in had never been in an accident, forgetting that I had in fact been in a fender bender two years prior, a fact which a Carfax search turned up. I was mortified at my error, but Mr. Waldron was very gracious, and didn't accuse me of lying, or treat me as if I'd lied to him, a grace which I very much appreciated, and found professional.Two exceedingly minor glitches that occurred, and which were most likely due to computer error: when we went to sign the paperwork, the USAA discount was not reflected, and we had to ask again that it be applied, and the paperwork didn't initially reflect that we were due an eight sea that would have to be delivered to us at at a later date.On the whole, our experience with Mr. Waldron was exceptional, and should my wife and I remain in the area, we will likely return to him when it comes time to purchase our next vehicle.

ptsd

Aug 13, 2013

they call up practically begging to buy back my car. we made arrangements to buy a used car which fell through but then drake wouldn't give me back my title. I call several times and still no title. no one knows where it is or if it is going to be returned. this has gone on for 2 months. i'm ill and can't readily drive down there. if I didn't know better i'd think they were mentally ill. why harass an ill person to buy back their car and then keep/lose title. I've got ptsd and I assume it must have something to do with this stupid woman in philadelphia.

janet greenlaw

Jul 29, 2013

My experience went from bad to worse. The new car felt unsafe on highway. I returned car w/in 24 hours. you shredded my maint receipts ,registration, and insurance id.. I am not happy.

Joshyvonne

Jul 17, 2013

We were very satisfied with the sales team for kindly working with us and meeting our needs all around. In the oat we have bought from Prime in Saco and were very disappointed with the quality and price and service. We were so glad that Berlin was different. They gave us a really good trade allowance better than Prime! They were also very honest. Thanks !!

msjexi

Jul 16, 2013

I recently had my first accident and wrecked my car. I just moved back to Maine and needed a car ASAP. I had done research on a few sites and was recommended to this dealer by many people, including my cousin who used to work there. John was very helpful and friendly. The process was quick and easy!

SaleenaDavidson

Jul 3, 2013

Id like to thank everyone at berlin city Honda for there determination to find me the best deal they could, and they even found me exactly what I wanted! Ive given the ratings above, because I was very scared to go threw with such a big investment, but your staff made me feel welcome and assured me with answers to everyone of my questions, and got me threw the process in a quick and professional manner. Id most deffinatley recommend this dealership, you wont regret it!

MikaelaPH

Jun 30, 2013

Bill was excellent to work with, he was friendly, caring, and made this process very easy. This was my first time ever buying a car from a dealership, and Bill called me in a timely manner to schedule an appointment after a question I had submitted about a particular vehicle I was interested in, and he also went and picked up the car so I didn't have to travel to a different location that was further away. The finance department was very courteous, everything was explained point-blank and made exceptionally clear to me, overall everyone I spoke with was friendly and willing to help. If ever I have another car me and my family would like to buy I would definitely recommend this dealership because there was no pressure, and everyone was great!

gaygalleher

Jun 6, 2013

I was not planning on buying a car but Bill Waldron made it possible. He was concerned about my safety and made the papework easy.

kldavid

May 29, 2013

We had an outstanding car buying experience at Berlin City. Everyone was friendly and helpful. Our sales person-Chris Cole and Phil Lynch went out of their way to get me out of my current lease and into a new vehicle that works for my family. I highly recommend Berlin City Honda!

JSpaulding

May 28, 2013

I was recommended to go here by a friend who purchased 2 vehicles. His reasons why are excatly mine to. It was a pleasure to work with both employees. They we freindly, caring about my needs, wants and affordability. The process was very quickand feel the best price was mutually negotiatied. Thre was no hassel, or upsell to buy more then waht really was needed. I would recommend anyone I know to start there and try to find their next vehicle.

Ehillman

May 28, 2013

The customer service was superior to any other dealer I have ever gone to and exceeded my expectations in the area of professionalism, friendliness, and customer service, and sales experience. I was so impressed with the overall experience and will recommend this dealer to my friends and family.

flyingllamalady

May 12, 2013

My experience with Berlin City was very impressive. I went in to look at cars with only 4 hours of time available (then leaving the state for a few weeks). Andrew Fossett was very helpful. He answered all my questions and went out of her way to solve a couple of minor concerns. After a test drive and information on their service department. I was convinced that a Honda was my next car. I have owned two new Subru and two new High Rider trucks over the past 20 years and have never received the attention to detail or friendliness that I received from Andrew. I appreciated that my minor concerns weren't brushed aside and were solved. Thanks Andrew.

melissagreencurit

Apr 30, 2013

I did a lot of research, looking for a Toyota Matrix, and even though the miles on this car were more than I wanted, it was in great shape, and everything checked out on CarFax and Auto Check. James was very helpful in making sure I got this car if I wanted it, even though I had to go to another dealer before making my final decision. Buying a car always costs more than anticipated (fees add up), but James was able to answer my questions regarding the car and if he wasn't sure, he asked someone else. Phil was very good at working the financial end to be sure I could afford the car (strict budget). I appreciate the help I received in making this purchase.

sopo1973

Apr 16, 2013

I had a appointment with Steve G and when I got there he was busy with someone else. He made sure that some one else help me with what I was looking for and Scott C. walk me thur the process. Both very helpful .The business office was very help also. I do not remeber her Name.. Thnak you

soblue1985

Mar 13, 2013

Berlin City Honda and James Sumislaski made the car buying experience a breeze. By generating contact via email I was able to get all the details taken care of before setting foot into the dealership. At the dealership it only took a few signatures and I was on my way....with a full tank of gas! This is my fifth vehicle purchase and the only dealership that has ever supplied gas. They certainly have made a fan out of me!

katieg032

Mar 6, 2013

Dave was very helpful from the beginning to end. I couldn't make it to the dealership but pretty much knew which vehicle I wanted. He went over my other options with me and I did end up deciding on the original vehicle I was calling about. I had a trade-in and we were able to document its condition and get a price via email and phone calls. He went above and beyond getting me the best price he could on my car. With his hard work on the purchase price of the new car and the trade-in price of my old car, we were able to reach my price point. I couldn't have been happier with the customer service Dave provided me with.

dyouker

Mar 4, 2013

This was my first experience with Berlin City. I went in expecting to check things out, investigate options and pricing, etc, but ended up purchasing a car and driving away. I was very pleased with the way the sale was handled by Scott Croteau. He went above and beyond even after the sale was confirmed. He showed me all of the little intricacies of the car, demonstrated their operation, and even went so far as to pair my cellphone. I met with the business manager, Tracy, as well, and found her equally friendly and helpful. It was a great experience and I am very happy with my 2013 Civic.Don Youker

Catching81

Dec 30, 2012

Good prices and nice selection of cars. I am considering buying another car here in the future. Never had a problem with my car. The service department does a great job and very quick.

sbridges136

Dec 20, 2012

Ive bought a few vehicles from Berlin City now, and everytime I always have the best experience.Dave and Ron went above and beyond to not only find me my exact Honda Pilot, but completely blew away the competition with their pricing! Once they found my Pilot,they were able to get it the next day and I was able to drive it home.The process in finance was very smooth, and there weren't ANY surprises, unlike other dealers Ive dealt with before in the past. Everything was very transparent (Payments, prices, interest rates) I would highly recommend going to Berlin City for a new or used car. The staff there is the best.Thanks again guys!

backblunt

Dec 18, 2012

Beware of the $399.00 "Theft Protection" insurance. They claim that it mandatory and it was not mentioned to me even once. It just showed up on the price. When I called about it the next day I was informed by the sales manager that "there is nothing we can do". Essentially it give you the value of the vehicle + $5000.00 if your car is stolen. It's basically like throwing $400 away--who get's their car stolen? And if you are one of the few YOUR CAR INSURANCE ALREADY COVERS YOU! Sure, you get $5000 extra but wouldn't you want to have the CHOICE about whether or not you have to pay this? I certainly don't care at all about extra money from a vehicle theft. Similarly, I wouldn't buy $5000 of life insurance for $400. This is a terrible investment and poor business. Due to this deception I would not recommend this dealership.

AGME

Dec 9, 2012

This is the third car I have bought at Berlin City, and it has been a very positive experience each time. This most recent purchase was only 2 months after the last car I bought there, and the sales staff and management really did bend over backwards to help me find and afford the car I needed to buy. Two months ago I bought a Honda CR-V that I liked very much, but once I was using the car on a daily basis I realized the seats were not supportive enough for me. I needed the model with electric seats, which is of course more expensive. A more expensive car plus a trade only 2 months after purchase equals a financial nightmare, and I knew it was my mistake. The sales team was very gracious and let me take my next car for an overnight test drive, to be sure the seats would work for me. Then they worked with me to negotiate a trade-in and purchase price that would make it possible for me to own the car I needed, and they really did live up to their "over the top care" motto. It sounds like marketing lingo, but everyone at Berlin City, from the sales force to the finance manager, did really make me feel like a real human being, rather than just a face to sell a car to today, and then move on to the next customer. It's very hard to find a company that actually can put those principles into practice today, and as a business owner myself I really appreciate it!

wchpmn

Dec 4, 2012

Very professional. Would recommend dealership based on experience with my salesman. He went above and beyond. Definitely exceeded expectations. Please feel free to contact me with questions.

jfurtado1

Dec 1, 2012

My overall experience with this dealership was excellent. TraciAnn and Scott were both so understanding and helpful throughout the whole process. I went into the experience thinking that I wanted to lease a car, and they both helped me realize that buying a used car was more in my price range. And then they both followed through in helping me find a great deal on the perfect car for me. I couldn't be happier with my purchase and with the service I received.

Tdu4747

Nov 18, 2012

Scott did a great job getting me the vehicle I wanted at a great price. Would recommend Berlin City to anyone who is thinking about purchasing a new or used vehicle.

jml1020

Nov 7, 2012

My wife and I purchased a Honda Pilot from Berlin City Honda in Portland Maine on 11.4.2012. Our sales person was Chris Cole. We went into the dealership on 10.27.12 with some uncertainty since this was our first time at this dealership. We first test drove the honda CRV and totally loved the vehicle but it did not suit our needs. We needed to tow about 2500 pounds of boat, trailer and gear, and we needed a lot of cabin space. Chris had asked us lots of questions and was genuinely interested in putting us in the right vehicle. He addressed our needs by asking questions and being attentive to us. He was friendly and there was no pressure whatsoever to buy a vehicle. All car salesmen I have ever dealt with will sell anything they can to make a sale. Chris was focused and adamant that we had to "love" the vehicle before we bought it. We actually left the dealership the first time in and returned the following week to test drive the Pilot as he had suggested, but we wanted to do some research on the Pilot before test driving and buying it. Our deal was a bit complicated because we were getting out of a honda accord lease a bit early. We haggled a bit about price but thought it was fair and we were very pleased with the deal we made. The car was prepped and ready the same day..Yeah Sunday in about 30 minutes as we were wrapping up the paperwork! Chris dealt with the insurance transfer, financing, warranties and explanation of all the vehicle features, It was a very pleasant experience. Is that possible in a car dealership? Yep. Berlin City.If you are in the market for a Honda....go to to Berlin City Honda and ask for CHRIS COLE. This salesman makes all the difference. You won't regret it.P.S, Love the Pilot. This is a solid vehicle with lots of technology, comfort and convenience.JL

NinaMazuzan

Oct 31, 2012

We just purchased a second vehicle from Berlin City Honda of South Portland and both experiences provided us with exceptional service from my initial inquiry, through to the door-to-door delivery to us here in Vermont. We are staunch Honda fans and wouldnt look elsewhere. We love our new Insight and cant wait to count the savings in gas when we travel to Boston next weekend.

Dinapel

Oct 6, 2012

Great service! Icame in and was treated with respect got the deal I inteded to get and am quite satisfied. Will definitely recommend to friends.

nordengine

Oct 5, 2012

Berlin City Honda of Portland is a great place to comeGreat customer service, friendly and professional staffChris was great help, and very knowledgeable on all aspects of his professionI was impressed on how he was able to advise me on a second hand vehicle of a completely different brand, as well as providing great advice to a first time buyerI will most definitely return to the dealership on my next purchase, and recommend to others

Gmac119

Oct 1, 2012

The "Salesman" failed by not having the car there to show me that I made and appointment to see 3 days earlier. I called on my way to the dealership to let him know I was on the way (2 hour trip 1 way) and he didn't check on the car before I got there. The "Customer Relations Director" which I E-mailed about the mishap, didn't have the decency to reply to me until AFTER the General Manager took over the situation and brought it to end. Both of these men should be in another line of work that doesn't involve dealing with ANY type of customer service. Lastly, the woman in the finance dept. (Kim) sent me a broken down list of all charges toward the price of the car. This showed each charge with a total and the monthly payment. When I got the paperwork, there was a $75.00 fee added to the total. I've contacted her twice, sent a copy of the form she sent me, but still haven't heard from her as to where my $75.00 overcharge is and when I can expect to be getting it back.With the exception of the General Manager, Ron McIntyre, I wouldn't recommend this dealership to anyone in the future.

Tjlanouette

Sep 13, 2012

Stephan was great to work with. Could have done without the pushy lady who wanted us to buy the extended warrantee. She basically said we were stupid for passing up the extended warrantee, which cost several thousand dollars.

lnheath

Aug 26, 2012

What a great group of people! They are awesome at listening to my issues and concerns. Best of all they are commited to resolving every issue to my satisfaction.. I have been a loyal customer since 1989 and I expect I will be for years to come. Thank you guys for being here! I sincerely appreciate all of you!

sginn

Aug 13, 2012

Jared went above and beyond for me. I got the car I wanted at a price I could afford. He was knowledgable, curteous and made us feel like we were talking with a friend. I am so happy with my experience!

Shannonbennett

Aug 7, 2012

I really enjoyed my experience at Berlin City Honda! Most of the employees I worked with were really nice and fun. Bill Waldron was very nice and helpful I really liked working with him and hope he is still there when I go back to buy my next vehicle there.

billemery

Aug 4, 2012

Berlin City charged me $800.00 for labor and the cost of the part that was completely unnecessary. There are other options for Honda owners don't set yourself up to pay for phantom work.

jastore

Aug 1, 2012

What a great experience - had my new Honda CRV delivered to my door in Vermont within hours by a great guy who did the best job going over the paperwork I have ever had. Just a pleasure to deal with people who are not high pressure but rather eager to accomodate and please the customer. Thanks guys ! Janet A.

Scasallaz

Aug 1, 2012

My husband bought his honda at Berlin City, and so when i was in the market for a used honda, he suggested i go there- and was he right! everyone was friendly and welcoming, and then my personal salesman, Chris, put up with all of my questions and concerns for almost an entire day. He made me feel comfortable and confident during my first car buying experience, which had me over the edge with anxiety! I think all of my friends/family who are looking for a new or used honda will get sent directly to Chris by me! I don't know about other Berlin City locations, But the Berlin City Honda dealer in portland will get ALL of my recommendations!

memom22

Jul 31, 2012

Unhelpful, terse customer service, who don't know much about cars or hondas policy and dont seem to care to find out. Waiting area is nasty/dirty. They always take longer than they say by A LOT! Like a 45 minute service becoming a 3 hour service. I try to avoid going here when ever possible. Since they dont seem to care about me and my time I really don't care about given them the details of the issues I have had on just 2 occasions - it would take a long time to write them all out and these folks are just not worth it.I have since purchase 2 new cars from other dealers - a subaru and a kia. The difference in those dealerships and Berlin city are like night and day. I recommend finding a good independent mechanic for all your Honda service needs and avoid the Berlin city service department.

missyburnham

Jul 31, 2012

I recently bought a brand new 2012 Honda Civic here. This was my first brand new car that I have purchased. I received excellent customer service while there. The salesmen, (Mike and Jarod) that I dealt with were very professional and courteous. They knew what I wanted and didn't waste my time with anything else. I used the service department for my previous Honda and always had a great experience with them. Always professional and courteous. I highly recommend them!!!

mrogoff

Jul 26, 2012

I have given Berlin City Honda a top rating in all categories. My wife I just purchased a used Honda CRV. The salesperson who dealt with us was friendly, informative, and helpful in all respects. He provided the information we needed and answered our questions in a frank manner. He did not pressure us at all. He conferred once or twice with his manager, who also talked with us and provided information and was responsive to our questions and concerns. The finance person we dealt with was also friendly and helpful. Our experience was totally positive.

mw4mugs

Jun 20, 2012

Love the SUV! Only issue I have is it came from new Hampshire and there is no state inspection laws for tread depth. They brought it to Maine and only changed out one tire (the bare minimum). That is unprofessional and unsatisfactory. Now I am in the service department getting it done right! I had to purchase the other tire so that I had two matching tires . I would ha e had 3 old ones and 1 new one, and that makes absolutely NO sense!

hbendroth

Jun 20, 2012

I had a great experience working with Steve. He did a great job of going over what I was looking for and didn't try to sell me on something I couldn't afford or didn't like. It was great to have someone take so much time explaining everything and going on test drives. He was very personable and really cared about what I was looking for. Overall it was a great experience and I highly recommend Berlin City!!!

BDes

May 27, 2012

What a great experience. Both of the people we worked with( Andrew and Dave) very extremely helpful and HONEST. This is how all people should feel when they buy a car !!!..... no pressure and a really great price!! We could not have asked for a better car buying experience. I would definitely buy a car from Berlin City again.

jmbrown13

May 23, 2012

I feel TerriAnn really went to bat for me in order to get the best financing plan available and went OVER THE TOP to ensure I was also getting the best deal on insurance. Because of her assistance my family will now be saving more than $100 a month on insurance and we'll now have double the coverage. That extra time and effort will make a huge difference for a young family like mine.I also want to thank Chris for helping me through the decision process, especially providing a great education on leasing. Something I may consider in the future for sure. He was helpful in researching comps with me (last minute!) to ensure I was getting the best deal.Steve, thank you for gently talking me down off the ledge from the Acura MDX purchase, and the big red bow on my new Tribeca was one of the biggest surprises Ive ever had! Very nice touch.

Jdm1437

Apr 3, 2012

Overall I had a great experience. Very fast, efficient, and friendly. I have been in the market for a car for a while and have dreaded shopping for one. With a poor credit history I feel the team worked hard to find the best options that would work for me. Would recommend to friends in the market for a car.

babyshoesjlg

Mar 25, 2012

Very friendly environment and staff...felt like u belonged there. No pressure sales was a huge part of my purchase, and Andrew Fossett and the rest of the staff were great! Made it easy and simple! Will recommend Berlin City to friends and family for future purchases!Thanks again!Jeff Greaves

jscott13

Mar 21, 2012

This was the first dealership vehical i've purchased. My wife and I were very happy with the overall experience. Steve Gendron the sales rep was very knowledgeable of the product and any questions we had. He made us feel like he was going above and beyond to help with the process. I would definitly recommend him and the rest of the sales team involved at Berlin City Honda.

ezbart

Mar 6, 2012

Andrew was fantastic. Friendly, informative, and helpful through the whole process. He made it clear that he wanted to help us however he could to get to our price point, and he didn't disappoint. He also was not at all overbearing or remotely pushy as some salespeople at other dealerships have been with us, and I really appreciated that. He was genuine and honest.Gayle was very persistent in finding the best financing. Overall we were exceptionally pleased with our experience at Berlin City in South Portland.

devinburritt

Mar 6, 2012

My wife and I were looking at trading in a used vehicle for a new Honda Insight. We received an offer from a competing dealership, but thought we could do better. It took some negotiating but they were able to beat the price from the other dealer, and I felt more comfortable with the process. The cost of the vehicle was clearly laid out and even slightly higher than the KBB value, the deductions they made were also clear and reasonable, all done on a computer as opposed to the bold pen approach. This doesn't even take into effect the customer service I received, which has been the best I have received in my life. Our sales rep responded via internet that day, and even facilitated having dinner purchased for me while I waited for him to close a deal with another customer. I didn't feel pressured, or like I had to play a "game". The only thing in the process that I thought was a little off was the $399 window etching fee, but they were still able to get the cost of the vehicle below anyone else even with that fee, so I didn't really care. My car wasn't on the lot, but I can't imagine anything going wrong between the time they order and get one to arrive and now. I wish more people treated their customers this way.A fantastic dealership that I would recommend to anyone.

Joerock

Feb 29, 2012

We had been looking at several VW Beetles but found it difficult dealing with most of the dealerships but Andrew was responsive to our request. It took a few emails, but in the end we were able to agree on a price that we could both live with. We bought the car sight unseen but with the 3 day money back if we weren't happy guarantee we pulled the trigger on the deal. The car was brought right to the house and the car was just what we were told. Thank you Berlin City!!!

mspeodunlap

Feb 26, 2012

The BEST car buying experience I have ever had!!!! After test driving the vehicle at a local Honda dealer (5 minutes from out home) my wife and I knew exactly the car we wanted (2012 CR-V) right down to the color. After searching multiple dealer inventories online we came across the vehicle at Berlin City, the only dealer to have the vehicle in the trim level and color combination we wanted. Our local dealer couldn't come close to the price we wanted to pay for the vehicle, you know since it's brand new this year it's a very "hot" vehicle right now (and they didn't even have one in stock). Yeah right. The typical lines I have come to expect from a car dealer.Berlin City includes a "Make an Offer" button in the inventory search and after a great deal of research on our part my wife and Iwere ready to make what we felt was a fair offer to purchase the vehicle, by the way we fully expected to be contacted and asked to come into the dealership and speak with sales after making the offer. Well, the phone rang about 5 minutes after submitting the offer and a very friendly Jesse Mulherin wanted to confirm that the vehicle we made the offer on was indeed the vehicle we wanted, verifying equipment and color combinations. After a few minutes of verification Jesse simply told us that the offer we made was reasonable and accepted. Wait, what?? Don't I need to spend hours going back and forth between sales and management, don't you need to lure me into the dealership with false expectations, don't I have to plan on spending the next week completely frustrated with the entire car buying process???? The answer to all those questions is apparently not, by the way at this point I am still not convinced this is going to be this easy. OK, a few more questions from Jesse now, do I have a trade (I didn't), when would I like to come and pick up the vehicle? Now, here's the problem and most likely the deal breaker, Berlin City is not close to me (115 miles away, yes that's 115 over 2.5 hours of drive time) and we have two very young children, me getting to the dealership would be problematic at best. I told Jesse this and he asked if we would like the vehicle to be delivered, well sure I would but how much is that going to cost me?? Jesse's response, it's complimentary, are you kidding me, after the offer I made and very little money left in the car for the dealer you are going to deliver it to my home free of charge? The answer is Yes!!! By the way, it is about 5 PM on a Thursday night right now....Next step, financing the vehicle.I can get a rate of 1.9% through my credit union but for ease let's see if the dealer can at least match the rate since I would have to spend time at my bank closing the loan. That's where Gail from finance comes in. I spoke with Gail, who was exceptionally friendly and organized, the following morning regarding the finance of the vehicle and she informed me that she was able to secure me a better rate than I anticipated, 1.75%. I do a lot of research when it's time to make a purchase this large and I can't find a rate that low anywhere. This is so easy it's weird now. We finalized the information with Gail on the phone and negotiated what I feel was a very fair price on an extended bumper to bumper warranty (out to 120,000 miles). Since the price of the vehicle was so reasonable I didn't see a reason not to add it. Gail went out of her way to make this a painless process. Time spent, about 15 minutes!! Oh yeah, as we were finishing the phone call Gail informed me that she just handed the paperwork to Gordon, the delivery driver, who was there waiting and he was on his way out the door before we hung the phone up and that they should be arriving at my home at 4:30P. Since it's a rainy / snowy Friday afternoon I don't expect Gordon is going to make it in the allotted time, but honestly I'm at home and I have time to wait so no big deal.Well, 4:30PM on the dot there is a new Honda CR-V making the corner to my house and pulling in my driveway followed by another car from the dealer. Gordon introduces himself, a very nice guy, exceptionally personable and professional. He gives me plenty of time to look around the car to make sure I am happy with the condition and we pull it into the garage. Gordon has all of the paperwork with him that needs to be signed and we spend about 20 minutes going through everything. He is able to answer all of my questions and it is really evident he knows what he is doing and is as much a part of this entire process as everyone I have dealt with previously. Paperwork complete and Gordon is on his way back to the dealership with the second driver who followed him down. Now I'm in the garage at about 7:30P checking out the new vehicle and my cell phone rings, it's Jesse from the dealership calling to make sure I was happy with the vehicle that was delivered and to make sure I didn't have any questions. Jesse said he would follow up with me in a couple of days once I had an opportunity to spend some time with the car and make sure there were no additional issues or questions that come up, I have no doubt this will happen.From start to finish all of the folks at Berlin City worked very hard to make this a very painless experience and went out of their way to ensure that all of my expectations were exceeded. I would highly recommend this dealer to anyone looking for a new vehicle, I certainly will be buying all of my future vehicles from Berlin City as they set the standard for which all car dealers should strive for.

maineak99

Feb 15, 2012

Ed Hanson, our salesman was great in every way. We explained to him him what we wanted in a vehicle and he did not try to steer us into more expensive vehicles or attempt to add costly services. Berlin City appears to be a good dealership an they are rated A+ by the Better Business Bureau.

Mike Arel

Jan 29, 2012

We are very impressed with the treatment that we received at Berlin City Honda. We were looking for a vehicle with four wheel/ all wheel drive to use for utilitysituations. We needed something that was in good shape and economical. Ted Hanson was our contact in sales and called when he felt that there was something that matched our needs and fit into our budget. A month or so passed between when he had our information and we heard from him. He never forgot us, but waited until he felt that our trip wouldn't be wasted... no sales pressure or weekly calls. We were impressed with the 2004 CRV after a test drive and asked for Berlin City'sbest price. After talking with the sales manager, Ron McIntyre, Ted gave us the good news that Berlin was able to lower their asking price enough to make the sale work for us. We were very greatful! We were also pleased with how smoothly our financing was handled. TraciAnn made things very easy and comfortable for us. We look forward to dealing with Berlin City again............ Mike & Donna Arel

lv2cook

Jan 2, 2012

I found the car I wanted on line and then spoke with Rafael by phone. He was so nice by phone and helpful but not pushy. I knew just by speaking with him that I wanted to do business with him. I set up an appointment to meet with Rafael to try out the car. Rafael had personally gone over the car to make sure it was clean and ready to show us before we got there. He took the time to acquaint himself with the features of the Ford Freestyle so he could answer any questions we had. My husband was impressed with the car and with Rafael's work ethic. Randy, my husband, decided I should get the car, not just based on the car but because of how professional Rafael was.Then my Mom meet Rafael...she fell in love with him. She made up her mind that when she and Dad buy their next car she will go to Berlin City to buy. Mom said that she spoke with a few different people at the dealership and they were all very nice and friendly, a very good sign she thought of the overall management of the company.

dcribby

Dec 28, 2011

I was in a tight situation as I needed a new (to me) car desperately, but my wife and I have had a rough year and our credit was horrible. I visited multiple dealerships and even one of the "special credit" places that specialize in working with people in my situation. I was worried about working with any dealership for I thought in my situation it would be easy for someone to take advantage of the fact that I had few options. At no time during my experience at Berlin City did I get that feeling. Brian and Cliff worked hard to make me feel like a valued customer and did all they could to get me into a great vehicle. When we found the vehicle that really fit my needs, they were very accommodating in allowing me to test the vehicle so that my wife could also take a good look at it. After all was said and done, they were able to get me into a much nicer vehicle at a much lower cost than the "special credit" dealer I had visited. they really made the whole process quite painless and fun. Would definitely recommend them to anyone I know if they are looking for a vehicle.

sarahtison

Dec 24, 2011

I walked into Berlin City Auto after my previous car had broken down and was no longer worth keeping. Brian was the first person to greet me, and is very honest and trustworthy. He helped with all of my questions and was able to get me into a car that fit within my budget and needs. Although the process was a bit lengthy, it was definitely worth it. Cliff and Gayle were incredibly helpful and kind as well, going above and beyond my expectations in my time of need. I put off getting a new car for too long, mostly because I was dreading the process. But everyone here made the process as smooth as possible without being pushy or intimidating at all. I can't recommend them enough!

crobinson1981

Dec 24, 2011

I had been toying with the idea of trading in my 2003 Jeep for a newer more reliable vehicle but I was still on the fence. On a whim I decided to take a ride down to Berlin City yesterday and check out a 2007 Nissan Xterra that I had seen online. I didn't leave the house with the express intention to leave Berlin City with a new vehicle...I just wanted to look and keep my options open. Approx 5-6 hours later I drove off the lot with my new (to me!) Nissan Xterra and completely in love with it!! I have Chris and the rest of the team to thank for the huge smile on my face still this morning! The entire experience was amazing and so easy from start to finish. Chris was very knowledgeable about the vehicle and the financing process and really helped me feel confident about my purchase and comfortable. He really helped me get a great rate and understood the importance to keep me within my preferred monthly payment range! I never once felt like a number or felt pressured to make a decision. After the test drive and a short talk with Chris I didn't feel obligated at all to give him my business....I WANTED to give him my business!! This was by far the best car buying experience I have had to date. I will definitely recommend Berlin City to my friends and family and I can definitely see myself buying my next car from them too! Thank you for such and easy and wonderful car buying experience :)

rosoucy

Dec 19, 2011

The service was fast and rewarding. The price for the car was very affordable. The deal was made over the phone and everything was ready to go by the time I traveled 2 1/2 hours the next day. Any issues with the car were rectified there or at another dealership close to home. No problem. Worth the trip.

downslo

Dec 6, 2011

Berlin City South Portland, Maine literally "went to bat"; Derek and Tracey delingently made every effort assisting me with my 2006 Chrysler Pacific AWD Touring purchase. They, by far, are the best customer service reps when it comes to the auto sales world--I can go on-and-on. I strongly recommend Berlin City, Derek and Tracey; thank you again!

mmsdg

Dec 1, 2011

Chris was very patient with me as I did not know what kind of vehicle I wanted. I spent 7 hrs at Berlin City Auto from test driving thru financing. The process was very smooth and easy. Cliff really worked with me to get to a price we were both in agreement on. Overall my experience was great and I would recommend Berlin City to my family and friends. I would definately recommend Chris, he was well informed on the vehicles I test drove. He offered me sound advice regarding the specific things I was looking for in a vehicle.

lnheath

Nov 30, 2011

This dealership, both sales and service is always great to work with! They stand by the Honda product and always make every attempt to service the customer fairly. I have bought several cars from Joe Thibodeau and the service guys, Ryan, Jeff, Brad are awesome! My recurrent issues with my brakes is always handled fairly. Jeff recently went out of his way to connect with a Honda rep to have service completed to my Honda that was out of warranty. Since I had mentioned the problem well before the expiration, the repair was covered! I think these people are awesome and these are just a couple of the reasons why. thanks again for all you do!

Holsingerj

Nov 14, 2011

All of the folks here are amazing. They are friendly, professional and knowledgeable. The prices are fair too. I have been dealing with this dealership on the service side for over 10 years.

renewedpainter

Nov 11, 2011

I've had 3 years of exceptional, professional service at Berlin City Honda...most recently I was assisted by Dirk who was most resourceful and helpful. I would never go anywhere else...thank you guys!!!

Lil47jen8

Nov 8, 2011

Derrick helped me find the perfect vehicle for me that was also in my price range, over a span of about five days he kept in touch and kept his eyes open for a vehicle that would suit my needs. I had an excellent experience with him as he was friendly and personable.

Chris.gregoricus

Nov 6, 2011

Due to a bad experience with Prime Honda in Saco we have had successful service with Berlin City. If there was an issue we would also call them first. They have never steered me wrong and even taking the time to check for small items that a car owner wouldnt check they check and if there is an issue they call with in minutes of finding problems to ask what to do. This is the reason I continue to use Berlin City service department.

morgaac

Nov 6, 2011

We came in looking at a specific vehicle and Andrew worked with us to make sure we got what we wanted at a fair price.

Tirion529

Oct 30, 2011

We had originally only showed up to Berlin City Honda to look at a few cars to get an idea of what we would like to get in the near future, but after spending some time on the lot with Robin we had found an amazing car that we're in now. We were shown a few cars, and Robin was incredibly knowledgeable about the features. Once we had a few in mind, TraciAnn fought long and hard to get the lease rate down as close to our budget as she possibly could. Our experience at this dealership was bar-none the most friendly, relaxed, and non-pressuring one that we've had. I would recommend this place to absolutely anyone!

psm57mag

Oct 27, 2011

Stephen met with me , he was very friendly and helpful! He also called me 3 times to let me know the status of my car financing. I had a problem before with Prime Honda; there was no communication. Stephen was great! Also, Tracey worked very hard to get me financing, I have credit issues due to divorce. I am so happy to be able to keep my car, I travel for work and was very anxious about this situation. Thank you!!!!

mojoman

Oct 26, 2011

The people we dealt with at the dealership were very friendly and didn't exert any pressure to buy a vehicle.I feel that both Joe and TraciAnn did a great job in explaining what was covered in the warantees that we purchased.

Stuart Jones

Oct 21, 2011

Too many extras or "ad-ons" on both the sales contract proposal and during the closing. All these items should be clearly stated before buying decision, not after. Other than this, the service was very good. Jessie was particularly helpful and did an excellent job.

phmills38

Oct 20, 2011

Was in for service and inspection when they found I'd forgotten to renew my registration. Nice man at the desk did it for me and completed the job. Took a bit longer than inspected due to a large recall making things busy but it was a positive experience overall. PLenty of cold water. I'll probably continue to use this dealer for service even if they're more expensive as I really appreciate the attention to detail.

Cencom

Oct 15, 2011

My wife and I drive two Hondas, a 2002 Accord and a 2004 CR-V. We decided to buy Hondas after considerable market research. The overall build quality and reliability are two of the many reasons that we chose Honda. All routine services, Oil Change, Oil Filter, Wheel Balance & Alignment, Timing Belt replacement, and many other maintenance issues have always been performed by Berlin City Honda.Our Service Advisor is Brad Bartke, a valuable asset to your company. Brad is friendly, accomodating, and extremely knowledgable; qualities that engender confidence in your clientele. One day, this past week, the 'Engine and TCS Lights' suddenly appeared on the instrument panel of our 2002 Accord. I checked the Accord Owner Manual for advice, and then called Brad. He immediately understood the need for quick service and booked the car for diagnostics the very next morning. The cause of the malfunction was the VTEC Oil Pressure Switch, a part that was not normally in stock. The part was ordered and installed a day later. That, is what I call GREAT SERVICE..! While the Accord was in the shop for the VTEC part replacement, the Oil and Filter were changed, and fluids were checked. Since 2002, we have had our vehicles serviced at Berlin Honda. Each time, we were met by the best service people that we have ever met. Berlin Honda is outstanding in its choice of sales and service personnel. We thank you...Larry and Kathy Feldman, Gorham, Maine

mattranger

Oct 7, 2011

I had a wonderful experience at Berlin City Honda. Everyone that I met was helpful and knowlegdeable about the vechicle I was looking at. You could tell they enjoy what they do and do it with pride. The negotidating was clear, I always knew what the cost was at any given time. I encourage people to visit Berlin city Honda to see what I mean.

rhughes7

Oct 1, 2011

Unfortunately we have only two good things to say about our experience with your car dealership. One was with Cliff Rocque and his promptness in contacting us when we initially responded online to a vehicle we liked. We went in the next day to see the car, met with Cliff, but our numbers were far apart-too little for trade plus some of those admin fees seemed ridiculous such as theft protection?. We received an email(I think from the general manager) asking how our trip to Berlin City was. We responded and got no response back from him, which we consider to be unprofessional. We found out 3 days later that the car we liked had been reduced by $1000.00. Nobody called us from your place to inform us, rather we found it our ourselves scouring the internet. Wouldn't a better sales person have been keeping track of these sorts of things and reached out to people who he knew were clearly interested-easy sale. Anyway, we agreed to this new deal and came in the next day to pick it up. We had told them when we would be there and had called ahead of time with information they needed in order to run credit checks and do the necessary paperwork. Needless to say, the car was not ready and the paperwork had misspelled the name throughout which we needed to wait to have changed-for a good hour. The second compliment is to your financial person, Gayle (I think her last name is Martin)was very personable, prompt and very willing and able to help with all of the financing and paperwork. Our sales guy was no where to be found during this whole process-he was busy I'm assuming helping other customers-we literally saw him for less than 10 minutes during our two visits to your place. We asked about getting floor mats put into the vehicle-they didn't need to be expensive ones-but just something to get us through. Raphael explained that there were no floor mats. Really?? You have a car dealership but no floor mats. We found this really hard to believe and know that this is a small issue but it speaks volumes about your customer service. Bottom line-we liked Cliff and Gayle-but nothing else in between.

Shannon Dow

Sep 27, 2011

I was really impressed with the no pressure service I received when we went to look and test drive the car of interest to us. I was grateful that we were able to offer a price and then the sales team worked with us to come to an agreement of a purchase price. Upon decision to make purchase the finance team found financing for us at a reduced financing rate than what our credit union had offered. Much to my surprise and delight, I was able to drive my new (used) 2010 Honda Insight Hybrid home on the spot! Thank you Cliff and Brian for helping to make my wish to live a more sustainable and energy efficient way of life happen!I love the service we received at Berlin City. I look forward to future business with you all.

tirzah

Sep 21, 2011

Brian was very kind and not pushie like some sales pepole areCliff was able to answer all our questions and the number one thing was we were able to put the car on the lift so Dave could check the underneath without any hassleWe thank you all for your honestie and positive workWe will tell everyone about you allRespectfullyDave and Tirzah Erickson

mweeks

Sep 19, 2011

The experience at Berlin City was a great one! I was searching for a new (used) SUV and this was the 3rd dealership visited over a few week period.I wanted to test drive a Honda CRV, which I did on Saturday afternoon. Joe was a no nonsense saleperson that was no high pressure.He offered to have me take the car home and to check it out with my husband. After a further test drive, I was sold!At 5 p.m, I drove home with my new CRV. I have always driven a Ford, which this time the Ford Edge SUV was not what I was interested in. From everything I have heard, the CRV is a great vehicle. I even purchased the extended warranty.End of day, I would recommend someone to check out other vehicles at Berlin City. Joe was great to work with and made it a very positive experience.Please be sure to let Joe and his management know the good work being done.Maureen Weeks

sylviachapman243

Sep 11, 2011

Everyone, from the salesman, to the sales manager, to the business manager, to the car delivery person treated me like I owed the dealership. Every question was answered, every need attended to by Berlin City personnel. Though I never left the comfort and security of my home, this was probably the best automobile buying experience I have ever had and I have purchased far too many new vehicles. We are very pleased with the Honda Accord Crosstour to date.

bmclaughlin

Sep 10, 2011

We were in the market for a new car. After visiting several dealers (of sever different brands) we ended up going back to Berlin City Honda. The salesmen were attentive but not too pushy. We were provided with the information that we needed to make our decision with being overly sold. Berlin City provided a seamless experience between salesmen. We had left the dealership and returned at a later time. The original salesman (Keith) was not there but a second salesman (Aaron) picked up where Keith had left off. There was nice team work within the dealership.

lordm2

Sep 6, 2011

I had a very positive experience and would highly encourage my friends and family to Visit Berlin City! Thank you for such a great experience

marylylf

Aug 29, 2011

I contacted Aaron Morse initially by phone from London. We subsequently communicated by email. I was looking for a specific automobile to be delivered by the 1st of Augusut 2011. Although Mr Morse did not have the automobile I wanted in stock, he located the car and was able to supply it at the time I required. Throughout my dealing with Mr Morse, he was helpful, informative and polite. He always reported back to me as agreed. When I arrived in Portland to collect the car, everything was ready and in order. The entire experience was pleasant and I would not hesitate to recommend Mr Morse to a friend.

RHarvey121

Aug 27, 2011

Jesse and Traci are excellent they were very social and answered all my questions easily, while working quickly to provide me with a great financial setup on the vehicle and great warranty I couldn't thanks them enough for just being human when it came to helping me with the vehicle I purchased, and cannot wait to recommend my friends to go over and recieve the same quality experience that I got. Again thank you very much for all your help Jesse and Traci Ann. Sincerely, Robert Harvey

twojeeps

Aug 24, 2011

Robin was amazing. My husband and I had visited three other dealers before we pulled into Berlin City at five minutes of 8 p.m., their closing time. However, we found the exact vehicle we were looking for, a 2011 Honda Fit. Robin was just finishing up his day when he walked out the door. We grabbed him and asked about the car. Thirty minutes later we were sitting at Robin's desk filling out the paperwork. He was beyond patient and pleasant. Gail, who assisted us with the financing, was equally helpful and kind. Hands down the best car purchasing experience we have ever had. Berlin City in South Portland/Scarborough was recommended to us by two friends. My husband and I will be doing the same!

Linda Jallad

Aug 20, 2011

I've been a Steve Gendron car sales fan during the past 8 years or so. I can trust Steve plus I enjoy chatting with him whenever I come into the showroom. I know that he will give me the best deal possible, and wil have my needs as his first concern. I also enjoy meeting Traci. She definitely knows all the financial components of a making a good deal "happen". She experienced and knows her stuff while being personable and helpful. She can make the deal happen. Another knowledgeable and friendly employee of the Honda group. You know when I need a Honda, Steve and Traci are the best!Linda Jallad

JEF

Aug 18, 2011

Once again excellent service! Easy to set up a service appointment. Fast, friendly, knowledgeable advisors. Excellent communications and my vehicle was ready when promised. What more could a person ask for!

Donna MRA

Aug 14, 2011

I have always had an excellent experience with the service department at Berlin City Honda in So. Portland, ME. It is one of the reasons that I continue to lease my Hondas from Berlin City. Often the cost of maintenance ends up being less than what they quote because they find a discount of some sort. I think it is rare to find a service that is so consistently exceptional.

kidcross90

Aug 14, 2011

Norm LeBlanc was incredibly helpful in finding a car i liked and could afford. He worked with his supervisor in finding a car that we could make work for both me and the Berlin City Honda team. He explained every step of the process and what was going on. Norm was incredibly friendly and was very easy to work with and get along with. i'm definitely going to refer anyone I know that needs a car to go to Berlin City Honda and Norm LeBlanc.

Kylej

Aug 11, 2011

Very knowlegable and friendly! Was more than happy to help me even though I'm not buying for a few months! Thanks you so much, I really appreciate it!

john658

Aug 10, 2011

There was a problem with my ABS modulator after only 51,000 miles. Honda and Berlin City were very understanding and financially and repaired the problem. I am exceedingly happy with the results and their kindness in this matter. We will not hesitate to buy our next vehicle from Berlin City in S.Portland. Thank you again John & Darlene Penpraese

jethecam

Aug 9, 2011

I was referred to Berlin City with Gayles name. I met Norm when I stopped in to look around. I have never been somewhere with such friendly staff. They went above and beyond to help me buy a vehicle, which I love!! They were caring. Very helpful! I am very impressed with the service. Thank you guys!!

fwhitelcsw

Jul 28, 2011

All of the staff were friendly and polite. I had communicated initially with Candra but, after a while, TraciAnn took over. She was awesome! Very available and committed to find a way to make this work. Both she and Jessie were there when I arrived to test drive and purchase the car and they were a great team.

Ronsmith50

Jul 18, 2011

Service dept took me in on a days notice and took care of my issues. Very happy with the service dept Ryan York was very helpful!

lesproul

Jul 17, 2011

This dealership was wonderful overall and I have never been happier with my car and the service provided. They went above and beyond to ensure I got what I needed for a car and service. Thanks!

hewitt324

Jul 17, 2011

Joe was great with us when we went in to buy our van. He was very straightforward in answering our questions about pricing and comparing different vehicles. He showed concern for how well the used cars had been cleaned. The price had been discounted for hail damage and he looked it over with us to be sure that the exterior of the car was up to their standards. I've also used this dealer when I needed work done on my Civic and their work was done well and completed in a reasonable amount of time at each visit.

Jaycee9200

Jul 15, 2011

I highly recommend this dealership for buying a new Honda. I was never pressured into buying anything. I feel I was given a very reasonable price on my trade in and the financing department was very helpful as well. Everything was explained to me and still if I have a question I can just call and it is answered in seconds. The service has been wonderful..I am treated like I am the only customer and I always leave satisfied. Joe was very patient with me and I convinced my friend to buy a new Pilot with me. We well extremely happy but very giddy and it didn't phase Joe at all. He just took it all in stride and provided service fit for 2 princesses...haha! Thank you Joe!

emmagiselle

Jul 14, 2011

Jesse Mulherin and I were already aquainted before I began my car search, however I was extremely impressed with his professionalism and knowledge when he helped me look at cars. He was helpful and patient and listened to my needs to help me figure out what would be the best car for me. His dedication to his work is apparent both on and off the job. I have already mentioned to people how great Jesse is, and will continue to do so.

MelissaBurns

Jul 14, 2011

I did not wind up purchasing a vehicle at this time because of my desire to keep my Pilot due to its size. However, Candra was great to work with, she was helpful and informative, and not one-bit "pushy". I was impressed and never felt pressured as I took a month to decide what to do. I would recommend Candra to anyone!

JWingate777

Jul 14, 2011

I called for an appraisal on a car that I'm selling to my neighbor, and Jesse got me a quote in minutes. He even offered a free state inspection for the vehicle! Great service!

MyersHonda

Jun 25, 2011

Jesse was very nice to work with and he did a great job answering all my questions. I felt very comfortable with the way he handled the sale and he was not overly pushy. He even picked me up at my house and gave me a ride to the dealership. Overall it was an excellent experience and I LOVE my new Honda! Thank you - Kim Myers

hondaservice

Jun 17, 2011

Brad and David always do a great job taking care of the customer and going out of their way to make sure the customer is happy and service completed with satisfaction. I appreciate all they do to accommodate my service needs and they represent Berlin City Honda Service Department very well! Others can learn from them. Thank you!

ellen.j.dalessio

May 27, 2011

I rec'd a coupon in the mail and was able to schedule an appointment for early the next morning. Scheduled regular service - oil change and tire rotation.I don't recall the names, but the gentleman who help me was friendly, and the service was quick. I was offered shuttle service, which I didn't require, but it's good to know that option is available. As a bonus, when I returned to the dealership, my car was washed ! I will certainly return for future service needs.

vtrott

May 26, 2011

I can always get an appointment when it's convenient for me. They provide shuttle service to and from my job. My car is always ready when they say it will be. The people are friendly and helpful. I have bought two cars from this dealer and have always had them serviced here. Great place!

remichal

May 24, 2011

Steve Gendron and Jeff Benoit bent over backwards to find the specific 2012 Civic I wanted. I've been buying cars from Berlin City since you were Maine Mall Motors back in 1979 and the service I got from Steve and Jeff are the reasons I keep coming back.

Robert_Gersh

May 20, 2011

I took my Honda Fit in for some routine maintenance. Scheduling the work was easy and Jeff Lamore, the Service Advisor, assisted me. I saved $30 by taking advantage of a Spring Special coupon found on their website. Thw whole process was very easy and convenient. I dropped my car off at 7:15 AM and Al Grover drove me to work in their shuttle van. Al picked me up at 4:30 PM at work and took me back to the dealership.

lchaisson

May 13, 2011

Berlin City is the best dealership I have ever dealt with. This includes the purchase of my Honda and each of my service appointments. I had given up on car dealerships, thinking they were all the same until I went to Berlin City. I would highly recomend purchasing a car here.

hayes8705

Apr 30, 2011

Our salesperson, Ed Giroux, was wonderful to work with--very open and honest and incredibly responsive to our questions. We received an incredibly fair price on both the car we purchased as well as the car we traded in. We could not have been happier with our experience and would highly recommend this dealership and Ed to any of our friends!

als1084

Apr 29, 2011

Great dealership...very friendly staff, great service...we left with exactly the vehicle we wanted. Ron and Joe were fantastic salesmen...did not pressure us to pay for additional specs we did not want. They listened to our needs and found a vehicle on the lot that matched what we wanted.Would go back to Berlin City in a heartbeat and will recommend to everyone we know!

kouter

Apr 27, 2011

I have purchased a car from Keith before, and had a great experience. I had been thinking of upgrading to a newer model C-RV, and was happy to hear that he was available to work with me again. We had a great test drive - I liked the feel of the newer car. Keith broke down all of the improvements that had been made since the 2005 C-RV edition. These things always take a long time - I hadn't planned on driving off the lot in a new car this afternoon, but everyone moved with a sense of urgency to make things go as quickly and smoothly as possible. I was offered refreshments several times throughout the process, and felt comfortable with how things were going. While my trade in value didn't match up with the letter that I received in the mail last week, it was fair based on Kelly Blue Book information that I had ahead of time. There's also not much room to negotiate on the new C-RV pricing, due to demand. That said, my assumptions going in involved a higher trade-in, lower purchase price (slightly), but a much higher interest rate. The 0.9% financing sealed the deal - I would have come up with the same monthly payment, but in a completely different way.TraciAnn was great as well. She made it very easy to understand what each paperwork item was about, and moved things along very well. I had a sense that she pays great attention to detail, and takes accuracy very seriously. She is very easy to talk to.I've been very happy with my Honda cars, and will continue to go to Berlin City Honda in the future.

pbonneau

Apr 26, 2011

I was undecided between purchasing a Jeep Grand Cherokee and the Honda Pilot Touring. I was dealing with Norm LeBlanc at Berlin City and he finalized my decision. I was very comfortable with him and felt that I could trust him. The whole agency gave me a warm fuzzy feeling. I know that if I need them in the future, they will be there for me.Pat Bonneau221 E Grand, unit 4EOOB, ME 04064(207) 934-0791

swkdfnpc

Apr 19, 2011

You won't find a better service department for repairs or service on your vehicle. Very easy reservations on the phone or online make it very convenient. Free shuttle service or amenities in their waiting area. There was an unexpected problem when I went in for a state inspection. They had the part the next day and finished the job on my schedule. Highest recommendation.

cristinbailey

Apr 19, 2011

Ron, Mike & Gayle all exceeded my expectations. They were friendly, considerate, accommodating and fun to work with. They were thorough and went out of their way to make sure I was confident & comfortable in my decision. All of my questions were answered. My purchase was expedited yet no steps were skipped. I got exactly what I wanted and at a great price. My trade in was valued incredibly well. All around this was the best car purchase experience I've ever had. I will be back! THANK YOU!!!!

Redhead99

Apr 18, 2011

Quick easy service jeff was very professinalAlways take great care of my Honda It's great they know what I've done before for service And they offer to set appr. For next time I love knowing they know my car as well as I doI would not go any where else

demers4

Apr 10, 2011

I had the extreme pleasure of working with Scott Croteau, an honest and genuine person who I had the pleasure of working with. TraciAnn is a warm and courteous individual who was extremely helpful with financing my vehicle. Overall my experience was outstanding! I will be a returning customer for years to come and will do my best to refer my friends/colleagues.

janeterkuile

Mar 28, 2011

Joe went out of his way to show us the vehicle we had seen advertised on line. While on our initial visit, the keys were not available, Joe let us test drive a new model. On our return visit, the keys were available and we were able to close the deal that day on the used car we wanted. While the car was being prepped other staff members at the dealership engaged us in conversation making the time go more quickly, even though we were not their clients. This was a very friendly dealership to do business with.

mrmusic1949

Mar 24, 2011

Scott was very knowledgable about everything about the Honda CRV. He was very patient and understanding. He had the answers to everything we asked. He gave us a great deal and a good deal on our trade. My wife and I were completely satisfied with the entire experience. You can bet I will tell anyone asking about buying a car I would recomed Berlin City Honda and Scott. Thanks R/Richard Leblanc

snowwhite0729

Mar 17, 2011

I had stopped at two other dealerships and knew exactly what I didn't want. I sat down with Aaron and told him exactly what I needed. In about en minutes he had the perfect car for me. I drove away an hour later. It was painless and great. I would recommend the dealership and the salesman anytime. I aleady have.

dustyjones

Mar 13, 2011

I had a very odd experience with this dealership. I say odd because I am accustomed to dealing with car dealerships who tell you whatever you want to hear, or flat out lie to you to make the sale. This was not the case at Berlin City. I was treated with respect. Everyone was very friendly. Steve Gendron is a down to earth guy who I immediately liked and quickly realized was trustworthy and straightforward. The deal they offered was perfect. It fit my budget even with my difficult credit history. Traci Ann worked very hard to find financing that worked for me. I appreciate their efforts and excellent customer service. I will make Berlin City my go to dealership for my needs in the future and will definitely recommend them to others.

monktonmama

Mar 10, 2011

Michael Moran was extremely helpful in the purchase of my vehicle. I am from out-of-state and he responded very quickly to my request for information about the vehicle I purchased. He was able to answer all my questions and make me feel confident about going to another state to purchase my vehicle. All of the staff I encountered were pleasant, helpful, and accomodating. Michael Moran followed up several days after my purchase to make sure I was satisfied and offered future assistance. I am very happy overall with my experience and highly recommend Berlin City Honda.

Deedee1

Mar 9, 2011

I had initially started searching locally for a specific car in three color options. My local dealer said he would try to locate one but for whatever reason could not get one in. He tried to get me to buy the one on his lot, which I told him from the start that I did not like. However, I was willing to consider it if he would make a better offer. He may as well have said take the deal or leave it because that is exactly how it felt! I was very discouraged and decided to search online at Berlin City in Maine. I sent an inquiry and was contacted shortly there after by email and then a phone call. I must admit that since I live in NY I was apprehensive about buying a car without actually going to the dealership and seeing the car. However, after speaking with Mike Moran I started to feel much more comfortable. Mike was very upbeat and personable. He listened to what it was I was looking for and explained the incentives and financing being offered. The initial offer on my trade was lower than what the local dealer was offering and after talking with Mike he was able to beat their offer. Mike seemed to sincerely want to assist me with my purchase rather than just sell me a car. We exchanged several emails and had several phone conversations throughout this process. I am very happy with my new car and the way Mike assisted me. I feel that I should also mention the positive and pleasant attitude of Tracy throughout the financing process. We finalized everything on a Tuesday and my car was delivered the following afternoon. The driver was very considerate and friendly as we signed all of the paperwork. We are just waiting for the paperwork to arrive in the mail. Overall it was a very positive experience and I would recommend this dealer to others as well as return myself in the future. Thank you!!

Chaplin

Mar 3, 2011

I was looking for a new car and submitted a lot of on-line inquiries and got a lot of responses. However, after following up with the various dealers I contacted, I found that many of them did not honor the deal that was originally offered via email or there were strings attached which made the advertised price not as appealing. However, I am happy to say that that was not the case with Mike Moran at Berlin City. We exchanged a bunch of emails and had numerous calls and he gave me his best price over the phone and, when I finally got the chance to go into the dealership, the price I paid (it was a lease actually) was exactly the price Mike quoted me over the phone. No B.S., no bait and switch, no upsell attempts. Just simple, honest and straight forward. It was a welcome change from past car buying experiences. And, in case you are wondering, the price I paid was signifcantly better than other quotes I received. Thanks Mike and Berlin City. I have already recommended them to a friend.

ashhughes12

Mar 3, 2011

Norm was welcoming but seemed timid. He was quiet and seemed nervous about what he was doing. However, he did get me the deal that I wanted so he does good when he needs too! He seemed to have put in a lot of effort to get to the price that I desired which was nice to see!

tanyaldc

Feb 11, 2011

Coming from 2 hours away, most of my research and negotiation was done via email and phone. The Berlin City team was exceptional in every way - customer service, responsiveness, everything. I drove down to pick up the car and the paperwork was all ready for me, they really made me feel well taken care of!

kmhale

Feb 5, 2011

With the rising prices of gas, I have been in search for a more economical SUV with 4 wheel drive. From the moment I drove into the Berlin City Honda lot of South Portland and sat in my 08 Tea Green CRV EX with Keith Schram, I knew this was the car for me! Keith was one of the best salesmen I have had the pleasure working with. His knowledge of the car, and his calm demeanor set a wonder tone and a great experience. All the associates that my husband and I worked with were professional and patient and worked hard to make the deal possible. I would highly recommend a friend to purchase their next car with Keith Schram and his co-workers at Berlin City of Portland ME!

clevsteamer

Jan 29, 2011

Steve Gendron was great to deal with. We'd used him the past and came back because of him. Unfortunately, they were not very aggressive with their pricing. Steve worked to match the new car price but they continually lowballed our trade-in. I understand that trade-ins are very subjective and based on particular need. I would be happy to go back to Steve again.

rthurman41

Jan 26, 2011

My experience was great at this dealership. My friends and family have purchased numerous cars through the years from Adil. Adil has always taken the time to make sure the transaction got completed in a timely manner.In my opinion Adil takes the black eye out of the auto industry. His knowledge and integrity is impecable.I would recccomend Adil at any time to anyone. Adil thank you so much. As always you act professional and courteous. I am looking forward to doing business with you in the future. Thanks, Rick Thurman

lillisa1970

Jan 25, 2011

By far the best experience I have ever had buying a vehicle.The touch of class with the big red ribbon on my car when I came into pick it up made me smile.The staff worked together to make my buying experience saemless and very gratifying.If you are in the market for a vehicle and you want a fair price with over the top service go to Berlincity Honda.You will not be diappointed.I have refered numerous friends and family and they all feel the same way.Berlin city Honda of portland lives up to their motto of over the top care by down to earth people!

laurendilallo

Jan 21, 2011

thank you so much for your wonderful customer service, i am very pleased with my purchase and will definitely refer other people to your dealership =) i also loved that your employees are so happy with their jobs and they raved about the company... that is always nice to hear!! thanks again, lauren dilallo

hondainmaine

Dec 23, 2010

Here's the exact email I wrote to the GM of BerlinCity Honda. But here's the gist: 1. Need a Honda - go talk to Ed at BerlinCity. 2. Great price - no hassles, easy to talk to, works hard to get details ironed out. 3. Follow up and after care service has been exemplary. EMAIL:I recently purchased a 2011 Honda Odyssey from Ed Giroux and feel compelled to write you all and explain what an excellent experience Ed provided. I'm a young guy with a growing family and tons of expenses who really needed a bigger, safer car. Not only was Ed extremely polite and helpful, he was willing to always make an attempt to work with me and my long list of needs and wants for the Odyssey. I know he got me the best deal he could possible arrange and I'm also aware that this dramatically effects his and your bottom line. However, I've walked away from this experience with a great feeling of satisfaction, gratitude and comfort - three feelings I was not expecting to have after this process. I hope you both know what a real asset you have in Ed Giroux on your team. Ed reads his audience extremely well, but always sounds confident and genuine. His knowledge about the Honda line and the Odyssey, in particular, was impressive and convincing. Ed's a tough negotiator who performs this often difficult task with grace and respect. Never once, in all of our back and forth, did I feel overly pressured or displeased. In the end, Ed and BerlinCity Honda has done more than sell me a new car - you've cemented a relationship for service in the future, gained a vocal customer who will make sure to tell his friends and family about Ed and BerlinCity Honda, but most importantly - you've put a new family in a safe car at Christmas. It means quite a bit to me and I feel very thankful that Ed and BerlinCity was able to make it happen so quickly.

hanrahan09

Dec 17, 2010

Working with the Internet Sales Manager, Michael Moran was a very easy and worry free experience. I originally went to him looking for a Honda but ending up settling on a Nissan Altima. Not only did Michael make it easy for me to shop at other Berlin City lots but he also had a car brought up from their NH dealership for me in one day. The service department went through the car and completely inspected it. Mike walked me through every step of the process, from chosing a car in my price range to the final signing. Mike was very up front and honset through the entire experience. Everybody at Berlin City Honda of Portland was very friendly and helpful, from the sales department to the services department to financial. I would highly recommend Berlin City for new or used car sales. Go see Michael Moran for a great buying experience. Tell him Adam sent you.I was also able to get a better warrenty on my used car than available at the other 3 dealerships I shopped at.

cmwhittington

Dec 11, 2010

Just to start I would like to thank the people that helped me along the way and to get me a car in the fastest way possible! the service was prompt and very friendly. Michael without hesitation took the task on and did a fantastic job! he was considerate and helped me get a lower rate by setting up a conference with tracy ann! who was fantastic as well! the people I have come in contact with is what made the experience so special....the great part about there service is they don't try to up-sell you! they genuinely want to make sure its the right decision, and they look out for the customer. working in sales my whole life, it was a nice relaxing feeling knowing I was going in and coming out with a quality service and product! once again michael and tracy ann are assets to the company and they really know the products and services that you have to offer! michael helped me right away as I walked in the door and made it a pleasent experience. the detailing took a little while but I didnt mind because the atmosphere was far beyond exceeds expectations!!!! thank you berlin city for you services and thanks again Michael and Tracy Ann for the amazing service you gave me! you have made me a customer for life!! GO BERLIN!!

amyraina

Nov 28, 2010

Everyone I worked with at Berlin City was great. TraciAnn really worked with me to get me the best interest rates and approve my loan. I have been car shopping for six months and have felt defeated and hopeless. Both Prime Toyota and Prime Honda had declined me and not treated me very professionally. TraciAnn really worked with me even though she was super busy and I had poor credit scores. She got me the best deal and I am so happy with the car and the chance to build my credit again. Thanks Berlin City! Amy Portland, ME

ael123

Nov 26, 2010

I had internet correspondence with one of the sales consultants who promised me an inflated price for my trade in. I was mislead to believe that we could make the numbers work based on the information I was given prior to my arrival at the dealership. They wasted 2 hours of my time only to insult me with their offer for my trade. I would not recommend this dealer to others. Anne Lane, Brunswick Maine.

Frank Provance

Nov 23, 2010

A huge thank you to everyone I have worked with at Berlin City Auto! You all have made this buying experience one of the easiest car transactions I have ever had. I can not tell you how satisfied I am with my purchase although I have only driven the car a total of 15 miles I absolutely love the vehicle. Brad was 100% correct this car is a cream puff. Again thank you! Keep up the good work, and have a great Thanksgiving! I will highly recommend your company and would buy my next vehicle from Berlin City.

michelewhit

Nov 2, 2010

We had a very good experience at Berlin City. I was pleased with our knowledgeable sales person. His continued follow up after our initial inquiry was good, but not over the top. Once we decided to make the purchase, they did a good job of making the paperwork as easy and efficient as possible. The support staff was friendly and courteous. They went out of their way to provided entertainment to my 3 children which helped make the process less stressful. I would highly recommend this dealership to any family looking to buy a new or used vehicle.

pefretsof

Oct 29, 2010

Very knowledgeable and not pushy. Answered questions and even let me use their computer so I could access my consumer reports account to check on the SUV I was thinking of buying.Very large selection of quality SUVs in the price range we were looking for. Highly recommend.Paul

zmomma

Oct 26, 2010

OMG...As a single woman, the experience was great. I had a party to attend, and told the dealer he was on the clock!! Ed was very laid back, I didn't feel pressure at all. He laid out all my options, and the pros and cons for each. He kept asking me what I wanted, not what HE was going to offer. I dreaded going to a dealership because of how dealers are depicted. I had visions of sitting under a bright light and not being allowed to leave until I acquiesced to something I didn't want!!!Ed was cheerful, took my concerns and criticism well; and sold me on leasing my 2010 CRV. Lori knew I had a party to attend, and wrote up my paperwork quickly, yet thoroughly.I would highly recommend this dealership mainly based on Ed and Lori's good nature, professionalism, and knowledge...

EmmaC

Oct 25, 2010

I brought a Honda Civic from Berlin City in June and since then it has been problem after problem. First off they did all of the paperwork wrong and put the car in mothers name when the loan papers are in my name. They told us they couldnt change any of it since all the paperwork was sent to the state. Then when I went to register the car more than 3 things on the paperwork werent filled out correctly so I had to go back to Berlin City to get everything filled out again. Then about a month into having the car the AC wasnt working correctly and it was leaking into the passenger side of the car. I had to argue with them to get this covered after I paid an extra $1,200 for a Honda Care Package and it was still in the first month of me having the car. Then after looking up reviews online I went up back up to the dealership to try and cancel my Honda Care Plan. They told me that it was a bad idea and they would look into the previous problem I had with upper management and get back to me within a few days. I have called numerous times and no one will call me back. All they care about is getting their money and once you buy the car they dont care about the service they deliver to you. I would not recommend this dealership to anyone, and have told many people looking to buy cars to say away.

jcoffin368

Aug 24, 2010

When I came to Berlin City on August 17, 2010, I didn't know for sure if I was going to buy a new car; I thought I might have been able to squeeze out a few thousand more miles out of my '98 Honda Civic before doing so. However, after meeting all the friendly people in the office at Berlin City (and with my mother's encouragement), I've decided that it was time to buy a new car. Needless to say, I was thrilled by how smooth my new Honda '09 Civic Sedan drives and I am pleased with all the accessories it had to offer, even though I haven't explored all of them yet. I would recommend this dealership to any customer who likes Honda vehicles.

mmanning2

Aug 21, 2010

I am a single mother to a 9 month old baby, I have always driven a Honda and loved them. With the winter nearing I decided that I wanted soemthing safer, and better in the snow then my '06 Accord SE. I had started my search a few months prior at another local dealership and had such a bad experiance that I decided to put my search on hold for a bit. When I arrived at the Berlin City dealership I had NO intention of buying that day, I simply wanted to ease back in to the search for the perfect car for me and my family. When Mike Meyer approched us on the lot I was dreading the typical car sales pitch, and high pressure to buy buy buy that comes with most dealerships. However, this was NOT the case with Mike, he was very personable and down to earth, he was intrested in meeting my needs, not his sales requirements. I argeed to work with him on finding some cars that may be a good option for me, he showed me several options for my situation, as I had taken my Accord off lease and now owed more on it than it was valued for, and we determined that I wanted to stick with Honda and that the Pilot seemed to be a good option. We walked through the used inventory and weighed out the options, I never felt as though I was "stuck" and didnt want to be there.It just so happens that with Mikes help I test drove the Honda Pilot and fell in love, and the day that I went just to see what the dealers had on there lots turned out to be the day I bought my new car. NONE of this would have happened had Mike not been soo GREAT. Not only was Mike great, but when we got into the finance part of the sale Chad Gnirk was just as great. I was preparing to spend a good deal of money and he made it as painless and enjoyable as possible. He never made me feel bad or ashamed of the blemishes on my credit report as the other dealership had. All in all, I walked away not only with a car that I love, but feeling really good about the car buying experiance. Not only would I strongly recommend Berlin City, I have every intention of going back with my mother (who was at my side during my experiance), so that she can purchase her next car.I cannot say enough about the experiance I had with Berlin City, I will recommend them to friends and family and they will be the ones I go to for all my own car buying needs.

JZmama

Aug 19, 2010

I was pleasantly surprised at what a "painless" experience it was purchasing my 08 Honda Element at Berlin City.I had done my research online and knew what I wanted and fair price etc. i had questions about a variety of issues. Norm LeBlanc was awesome. He was courteous, patient and laid back. I felt no pressure whatsoever and Norm patiently answered all my questions.I was able to get a fair sales price and the finance portion of the sale was also very positive and reasonable, again all options were offered in a non pressured way. I hadn't purchased a vehicle for over 10 years and was apprehensive about purchasing another vehicle.I will recommend Berlin City and Norm of course to friends, Family and co-workers.

edlegs

Aug 5, 2010

I had a very pleasant experience purchasing my vehicle. Jason was very knowledgeable and friendly. He went out of his way to make sure my vehicle was clean and ready, he had some of the scratches buffed out on my request. He also gave me a follow up call to make sure everything was set and if I needed anything to just call. Get rid of the login part of this rating page.

corruss76

Jul 11, 2010

I have nothing but terrific things to say about Berlin City Honda in South Portland, ME. When I mentioned to my boss that I was thinking about buying a newer, more efficient car to commute to my new apartment he suggested I talk to his "car guy". I had, in the past, purchased all my vehicles from the same dealership and have been very loyal to them. I have now discovered the difference between a good car buying experience and a GREAT car buying experience.I talked to Matt (MY new car guy now!) a little on the phone about what I was looking for, what I wanted, and how I was planning on using my new car. He listened very well, offered up a few options that met my criteria, and proceeded to gather them together in preperation of my visit in the afternoon. From the moment I pulled into a parking spot on their lot I was impressed. I was greeted right at the curb with a friendly welcome by one person and the door was held for me by another. The important thing to say about that is that I didn't feel POUNCED ON by salespeople! Meeting Matt, I was very impressed with his energy and friendliness! We drove a couple of cars, talked some numbers, but I had to have some extra time for consideration. Matt and the managment crew understood that buying a car is a major decision for most people and didn't pressure me or make me feel bad about taking the night to think about it. I came back the next day, we talked some more about the numbers, and finally I felt solid, sure, and excited about buying my new car! The rest of process was smooth and enjoyable.I think what I appreciate the most about Matt and the Berlin City crew is that I don't feel like a number. With my old dealership after the sale, I was always directed to the service department with any questions or issues. Matt has been very proactive about making me feel like I matter to him as a valued customer and my business AFTER buying the car also matters to him. Thanks to all who helped me at Berlin City Honda! You have earned my loyalty...

Sharon Burnell

Apr 21, 2010

We would both like to thank the Lord and all of you so much for your help with the process of buying a new Honda for the first time. Purchased 4-20-10 Praise His name from whom all blessing flow and for the dear ones He put into our lives in helping.Melissa Hatch went out of her way to help us with what we were looking for, she came in on her day off and went the extra mile, it made us feel that she had our best interest at heart. Melissa is very pleasant, professional and a joy to work with and we would recommend her to anyone who needed help in purchasing a new Honda. She believes in this prodect and her action and how she handled this deal showed this. If we had question she was very prompt in getting back to us.Robert Finley: Was a big help to us as well and we felt that we were treated with respect and that he had our best interest at heart as well. We were welcomed with a smile as soon as we walked into the showroom.Damien Seig: He was very helpful in finding us the best deal for financing and again having our best interest at heart; we felt that he was sincere and more concerned on what we needed instead of just trying to sell us a contract. This spoke volumes to us.Thank you Damien for explaining to us what there was available so we could decide what we needed.Our overall review of Berlin City Honda was that they were honest with us and all those of whom we had to deal with were very polite, understanding, and went out of their way to make sure that this was one of the best experiences we have received in purchasing a new Honda. We felt that they truly had our best interest at heart and to see how quickly and professional they handled all of this in such a short time, was an experience we will never forget.Berlin City Honda should be proud of these three employees that we had the blessing to be able to work with and we know that there are quite a few more.Our sincerely thank you first of all to the Lord, and to the following: Melissa Hatch, Robert Finley, and Damien Seig, Job well done and may you all be truly blessed this year.Steve and Sharon Burnell

annocnlvr

Mar 22, 2010

The salesperson that we dealt initially sold a 2010 Honda CR-V EX-L to my son. I found Joe to be very familiar with his product and presented it extremely well. During our time with him he was very friendly,knowledgeable and attentive to our needs and concerns. We were so impressed that a few weeks after the purchase of my son's car, I bought a 2010 Honda CR-V EX-L as well. Joe did not disappoint us with this sale either. He worked to make sure that all of our needs were met in a timely fashion. I would highly reccommend this salesperson to any one who was going to buy a Honda. In our process of our car shopping we visited 2 other dealers and spoke with another by phone and chose to deal with Joe Donahue at Berlin City and we have been very happy....

mroy22

Dec 4, 2009

This is the second Honda I have bought at Berlin City and I have recommended the place to many friends who are out looking for a new car. They always have given me more than a fair trade value on my cars and go above and beyond to make sure I'm satisfied with my new car purchase. It is exciting to be driving a new car with confidence that I paid a fair price and the knowledge that the service at Berlin City is right there if for some reason I need them.

cillygurl

Nov 30, 2009

I gave Berlin City 2 opportunities to sell me a CR-V. Once in late September and again more recently in late November. Each time, I have walked away disgusted. In my initial experience, I arrived at the dealership after agreeing to a price for the new vehicle via e-mail. While the sales consultant was expecting me, I walked into an empty showroom, and waited for 10-15 minutes while I watched who I presumed to be sales consultants/mangers playing ball in the next building. In order to obtain some assistance, I placed a call on my cell phone to the dealership to let them know I was sitting in the showroom. After being lowballed on my trade-in, the sales manger attempted to use some funky math such that when it was all said and done, the new price was higher than what was initially promised. I walked out. During my second attempt, there was an initial lack of responsiveness to my e-mails which was attributed to systems issues. Once communication was established, I was told the Portland location had the specific color CR-V I was looking for however when questioned further, this particular vehicle was coming from New Hampshire likely to have 200 miles on it by the time I went to purchase. I also questioned the ridiculous $379 "anti-theft" fee which to me, is a non-optional option. You can buy a kit for $50 if you want to etch a code in the window of your vehicle. E-mail communications lacked professionalism, were agressive, and resorted to some sleazy tactics telling me about how Berlin City is entitled to make a profit (no argument there) and they "are a dealership that needs to keep their lights on". Gag me. I do too. I was told I was being given a very "aggressive" price but what is actually quite hilarious is that the price quoted to me by Berlin City in November was over $1000 more than what Berlin City quoted me in September (before the funky math) and $800 more than what I ultimately ended up paying for the same exact vehicle with only 26 miles on it (and where I received $1000 more than originally offered by Berlin City for my trade) in the Portsmouth, NH area-well worth the drive.

timothyjkeister

Nov 23, 2009

From the fist moment I waked in I recieved a friendly smile introduction and hand shake from Scott. From there he sat down and went over the options available. I looked at a civic, and then the accord in the show room, as soon as I sat in the accord the civic was out, the accord all the way. I took the accord for a test drive and decided the car was for me. After a week or so I decided to purchase the car, the price was right after the few discounts that were offered. Everyone there was very personable and took an interest in me and the car that I was purchasing, making me feel appriciated and that my business was important. Everyone involved offered there assistance and assured me if I had any questions in the future and if they could help don't hesitate to ask.Thanks,Timothy

KKDennison

Nov 16, 2009

Berlin City Honda and specifically, David Fournier, made my car shopping experience pleasant, quick and easy! I was able to get fair value for my trade-ins and receive knowledgeable and friendly service in the purchase of my new car.I typically dread buying a new car because the process takes a ton of time but Berlin City makes every effort to anticipate your needs, questions, etc. and move things along. We have purchased our last 3 vehicles from them and have been delighted every time.We will be purchasing our next vehicle from Berlin City, for sure!

mnash

Oct 28, 2009

I had a very positive buying experience at Berlin City Honda. The staff was knowledgeable about the vehicle I wanted. As a former Prime Auto customer I was pleased with the professional environment at the showroom. Berlin City didn't play games when discussing the price and was considerate of my time. Prime was just the opposite. It took Prime 4 hours to get to the point of making a serious offer. It took Berlin City less than an hour. Like I said, Berlin City didn't play any games.

bjsgrounds

Oct 28, 2009

The worst place that i have every bought a car i was treated like crap and i am still a month later i cannt drive a car i paid 30,000 dallors for. I been fixing mess ups by them since i bought a car from them. I would not ever be buying a car from them ever again. I bought a lot of cars in the past by far the worst deailership experiences i ever had.

sawdocs

Oct 20, 2009

Melissa Hatch was fantastic to work with. She made a dreaded experience actually pleasant. The whole process was quick and I never felt like I was being "played", an approach that's common with many dealerships. I came prepared and knew exactly what I wanted and was willing to pay for it and they seemed almost seemed to appreciate that.The Finance Manger (wish I could recall his name) was very friendly and processed my paperwork in less than 25 minutes. I was thrilled to say the least. I drove 3 different cars, negotiated the sale and signed the paperwork in about two and half hours. That's what I want in a dealership.

btainter

Oct 14, 2009

Robert was a very nice guy (everyone was really). Robert was very knowledgeable and answered all of our questions. He wasn't pushy or annoying (which is very much appreciated). He listened to what I wanted and was very accomodating. He made the whole buying process very fast and painless. I would definitely reccommend him to future buyers. The entire process from start to finish was really stress free thanks to Robert!!

lmbq64

Oct 14, 2009

Excellent customer service given by sales representative, Jose A. Roman. His professionalism and can-do attitude has left me with a positive impression of Berlin City in South Portland, ME. He understands the customers' needs and was able to connect not only on a professioanl basis but also on a personal basis. He made me feel like I was important. That, is a good sale person. I am happy, my thanks to Jose!Sincerely,Diane M. StroudP.S. I would not hesitate to purchase another vehicle from the Berlin Cily Honda, South Portland, ME location. As long as the sales people are 'real', that's what Jose A. Ramon is 'REAL'. :o)

Jrando

Oct 14, 2009

I had arrived at the sales floor while my 2006 Ridgeline was in for warranty service and decided to test drive a few cars. I was quickkly greated by Benjamin Yeaton and I explained to him that I had my truck in service (as to not waste a salesman's time) but that I was interested in looking at some more efficient vehicles. Benjamin was more then helpful. He asked what my driving habits were. He started me in a Fit (which I liked), then we tried a the Insight which I hated) and then we stumbled upon a barely used 2009 Civic-which I loved. During the test drive of the Civic, I actually began to consider giving up my truck. Benjamin reinforced my feelings by stating how strong of a trade-in value the Ridgeline had. Benjamin submited my deal as I wanted it and it was not accepted by the sales manager- but Benjamin thanked me for My time and said that he would keep me posted should prices move more toward where I wanted them to be. I phoned Benjamin later that evening and told him of an offer from another dealership. Benjamin said that he would be in touch with his sales manager and that I should expect a phone call the next day. I did recieve a call at 8:30 A.M. from the sales manager and a deal I could not refuse was presented.I love my new Civic! Benjamin did a great job converting scheduled matinence into a new "used" sale. My wallet is appreciating the better mpg's too!highly recommended dealership and salesman!

jkray2

Oct 4, 2009

Our shopping and buying experience was very pleasant at Berlin City Motors in South Portland, Maine. We enjoyed working with Melissa Hatch. She was very knowledgeable about the CRV and answered all our questions easily and without any pressure. The process was smooth and enjoyable.

boba2000

Sep 23, 2009

Steven Gendron was the ultimate professional in showing us the 2009 CRV. Initially we were looking for a used van and he was keeping an eye out for us. When we changed our minds to purchase a new CRV, he held the specific CRV we wanted until we could make it into the showroom. Even though we already have a 2007 CRV, he explained the features of the new 2009 CRV very well and went with us on the test drive.

reggit803

Sep 23, 2009

Berlin City did not live up to their philosophy of keeping it simple. We spent four hours working to a deal. Their orignal "Best Offer" was insulting at best. We did purchase the vehicle. However, I still do not believe it was the best deal they could have given us. The salesman Robert was great. I also appreciate the time that the General Manager, Adil, took with us. However, the deal offered through the Sales Manager or Assistant General Manager Chris was horrible and we almosted walked away as a result.

caburleigh

Sep 20, 2009

I have bought several vehicles in the past from various family dealerships and have always been totally pleased with my experiences. Never again will I buy from a big auto mall. Their motto is "over the top care by down to earth people." That is such a total farse as I received no customer care whatsoever. The minute they have their money in hand they want nothing more to do with the customer and will not even return your phone calls. I have never had a such a frustrating experience in my life. I received nothing but the run around from the finance dept to the general manager himself. I was lied to repeatedly, and found the staff that I dealt with to be totally arrogant, unorganized and unprofessional. They are not willing to admit and accept their mistakes and instead get angry and huffy when customers are not satisfied. If you are smart you will never ever buy from Berlin City Auto dealerships.

MRanger

Sep 2, 2009

I had been debating on whether or not to trade my '97 Blazer in for weeks and Melissa was not only available, but informative and went out of her way to help me make a decision right for me. I traded, having missed Cash for Clunkers, and they worked with me, going above and beyond. Unfortunately, my first choice ended up not being the best and Melissa immediately got working on another option for me. The entire team made it happen and I am MORE than pleased with the results! Melissa got things done and I left feeling taken care of in more ways than just walking away with a new car! Trustworthy, excellent customer service and a pure delight to work with, Melissa Hatch gets 5 out of 5 stars!

irasteamalltheway

Aug 25, 2009

I went into the dealership knowing that with my credit the way it is I would probably be denied but thought I will take a chance and maybe it would work out. I told them at the beginning that I was aware of my credit. I sat down to go through the process with Joe. As we sat to begin Joe's cell phone rang and he answered it, never once excusing himself! While he continued to ask for my information he stayed more engaged in his personal life then work life. I didn't understand him when he had asked for my phone number and thought at first he asked whomever on the phone "do you r'memba", then he looked at me and said very loudly and in a mean tone, "I asked you your phone number". While he was still on the phone he was repeating my number and the other person could hear him. (I had information written down on a small post it) At this point I said I think that this should continue another time since I was intruding on his phonecall. He said to me loud and mean enough so that all 3 customers and a 4th just walking in heard him, along with the other salesmen in the room, "you're not getting a car so get out of here", and next thing I saw on his screen was a credit report. I made a call and was advised to call a friend who is a para-legal to ask about legal guidance. They told me they were 98% sure that Joe breached confidentiality. I came home and sent an email to Berlin City saying I would like to speak with someone who oversee's Joe. David called me first thing in the morning and said he would talk to Joe and let him know this is not acceptable behavior. David also said to me that the cell phone was one the company gives the sales team. I don't know of any company giving employees an Iphone, with the ringtone "bad to the bone". I am not at all upset I didn't get a vehicle, I knew the possibility was there when I went in. I am very upset that I was more then respectful of Joe and he treated me like dirt. I think that being able to express the horrible experience on here is more then enough at this point to show the dealership how poorly their employee acted on their behalf. On a better note, I did call another dealership's GM and asked about my experience at Berlin and who I could contact to tell this story. They gave me this website and even better, they took all my information and I will be driving a gas saving vehicle thanks to a caring dealership!!

esimoneau

Aug 19, 2009

I wanted to buy a new car that was fuel efficiant and safe. I tried both the Fit and the Insight by Honda, and njoyed the Fit for its roomy interior and look. Joe was very patiant with me and my boyfriend (this was my very first brand-new car). There was no pressure from him, and he answered any questions truthfully and had a knowledge of both cars. I am still enjoying my new Fit very much!!!

lchaisson

Aug 18, 2009

We had a great experience with Berlin City in So. Portland, ME. All very nice people, the salesman and finance guy were great to work with. We travelled an hour to go here even though there is a Honda dealer 15 minutes away because we are not fond of Lee and how we were treated by them for the last six years. We would highly reccommend Berlin City to anyone looking for a car.

deborahranks

Aug 12, 2009

When I heard about the CARS program I decided that I could possibly afford a new car. I began my search by researching vehicles online. I picked out 3 different cars that would fit my needs and then started to check online for dealers in my area that had these cars. Berlin City very quickly replied to my email. Although the cost of the Fit was a little more than I had originally wanted to pay, Jerel's response to my email stating how much I hoped to pay was quick, informative, and pleasant. After a little more research, I decided to purchase my new car from Jerel and Berlin City. A very positive experience overall. Everyone we saw at Berlin City was very friendly even though it was the first day the CARS money was released and they were extremely busy. I am sorry to say that I am unable to remember the name of the finance man we worked with, for he was excellent at his job as well.

writergirlkah

Jul 31, 2009

Melissa Hatch went the extra mile to ensure I got the car I wanted at a reasonable price. She was friendly, efficient and made my first-time buying experience one I would recommend to others. Also, as a woman, I appreciated a women salesperson since there are so few in the business. She took care of me and I would go back again in a second!

amandajade11

Jul 27, 2009

I went to Berlin City hoping to test drive a few cars and figure out a good fit for myself. I am a woman, and just assume that a car salesman will try and "push" me around and not take me seriously. The complete opposite happened at Berlin City. I sat down with Mike and instantly felt comfortable with him. He was very funny, yet realistic. He made the whole procedure very enjoyable. I actually spent a whole day there and ended up walking away with the perfect car for me. The management team (Guy from Arizona) was also very wonderful, again...not pushy and very understanding that I had a budget that I needed to stay within. Damien in finance was friendly and somehow made the process of signing your name 100 times enjoyable as well. The entire staff at Berlin City did a wonderful job and made buying a car a very easy and enjoyable process. So thank you so much!

titusk

Jul 3, 2009

Great customer service. Each of the sales staff we encountered were excellent and made sure customer service, regardless of whose customer is was, was taken care of. Steve was thorough in his explanations of the detailed quote sheet as well as the car before we drove it away.

m.diprofio

Jun 28, 2009

If you would like amazing customer service, the best price, and the security of a solid sales, financing, and service team, then you really have no other choice to see my (now) friends at Berlin City Honda in South Portland, Maine. HIGHLY RECOMMENDED!!! Buy with ease and a smile!!!! I worked with Joseph Thibodeau and Michael Brown (sales), Philip Afthim (sales manager), Terry Peters and Damien Sieg (Finance Team). They were incredible, complete gentlemen, dedicated to helping find the right car for me at the right price for my budget...what more could you ask for from a car dealer!

dmagras

Jun 24, 2009

Dave Belliveau was a great help in our search for our new used car. He was responsive, but not aggressively so, the moment we emailed Berlin City about the car we were interested in, and he made it easy to visit that day. He was reasonable in discussing the offer we made and took our suggested price seriously. We've commented several times to each other afterward that he didn't seem like a car salesman: he was open, interested most in helping us find the right car, and did not pressure us to make any decision. It was a pleasure to work with an attentive, smart, respectful person with a low-key approach; that counts for a lot. Good for Berlin City for hiring him.Dave's genial approach was in stark contrast to that of Jason Gannon, the finance manager we dealt with. When we got to Jason's office, we discovered that he had confused our paperwork with that of another customer; he had us in the database as having purchased a different, and much more expensive, car. He rushed to reprint our documents, but the dealer certificate we ended up with still had the wrong price (he told us that it didn't matter). His approach overall was much more aggressive and typical of what one would expect to encounter in a car dealership. We know that part of a finance manager's job is to try to sell additional packages and warranties (none of which we bought), but when a customer refuses these straight off, a finance manager might want to try a respectful rather than confrontational approach. When we rejected his offer of extended coverage, he said, "What do you think is going to happen to the cost of labor five years from now? Is it going to go up or down?" That's simply an insulting question. Our experience in his office caused us to leave the dealership with a bad taste in our mouths--which was too bad, as the rest of our experience was so positive.

mmichaud

Jun 22, 2009

Steve Gendron is the absolute best. He listens to the customer and works to find a vehicle to fit a budget or need. This is the 3rd vehicle we have purchased from Berlin City Honda and Steve, we think that speak volumes about him.I was concerned that when we went to financing we were offered and extended warrantee and refused to purchase it. When Damien said he was sorry we waited so long and we were return customers and he would give us the lower end warrantee. But, thinking about what he said at a later time, he said he moved our term from 66 months (of which we agreed to purchase the car) to 72 months keeping our payment the same. Folks, that was not a deal since it was just tacked on to the load and extended the term. I feel not matter what, the agreement with the sale team should carry to the finance person unless it is made crystal clear what the changes would be.

familyof6

Jun 22, 2009

I have nothing but good things about to say about my recent 2010 Honda Pilot purchase from Berlin City in Portland, ME. My search for a dealer began online and I was given a fair price right from the start (I continued to shop around to compare) I live in southern Maine, equidistant from about 5 different Honda Dealerships. They gave me a fair price on my trade and tried very hard to earn my business by also making it a pleasant experience and with constant yet "non pushy" follow up. I should also mention that I did the deal while my husband was away on business and was always taken seriously and treated respectfully by the sales team. I can not say the same of other dealerships that I spoke to during my initial search. I even had one tell me they couldnt give me a quote on a car that wasn't even out yet...but I should come in to the dealership anyways. When it came time for the signing of papers we brought our four children and they were also made to feel at home, treated kindly and with respect. Each and every one of the people that we came in contact with was considerate of our time, friendly and listened to what we were trying to accomplish, and by meeting those needs, earned our business. It is such a pleasure to deal with a company that knows how to treat its customers and potential customers. A simple concept that I am constantly amazed seems to be lacking in many companies now a days. I would not hesitate to recommend them to anyone looking for a car. Thanks again to Keri Lavoie and Michael Brown.

reckliss

Jun 21, 2009

Gary was the 1st salesman we met when arriving at the lot. He was very easygoing and knowledgeable. He had only been selling Honda's at this location for a couple of weeks, and so was being overseen by Joe. They were both very helpful at describing the features of our car. They would get an A+ in my book. The reason for the "Good" ratings above were that it took us about 3 hrs. to get through the paperwork baloney to complete the purchase--we weren't even trying to haggle on price. It seems the purchase work could go a lot smoother if we could deal with a single person instead of all the runaround going back and forth between our salesman and 2!! managers, plus the finance guy. I could see it if we were trying to get a better price, but they just wear you out. It was helpful that the "extra" people were friendly and knowledgeable as well, but the process itself would be rated "Bad" or "OK". Not sure how it it w/ other dealers.

John Walton

Jun 17, 2009

It was a pleasure working with Scott Walker. His manner was always professional, friendly, honest and knowledgeable. We appreciated the time he took to explain the contract, the car and the various services. He IS the reason we bought the Honda CRV.

HappyCustomers

Jun 15, 2009

My husband and I wanted to replace our old Honda Accord, and went into Berlin City Honda in South Portland, ME on a lark, while in the state on business. We were so impressed and pleased to run into Mel Hatch -- an honest, funny, and well-informed salesperson -- that we decided to purchase our car in Maine, not New York State, where we live. If you need to buy a car, and drive Hondas, Mel Hatch is an exceptionally good salesperson. So too are some of her colleagues, particularly Scott Walker and Damien Sieg. These folks made our new-car-buying experience a real pleasure. We highly recommend them.

pipingpaddler

Jun 5, 2009

Friendly, courteous, and accomodating.....they pay attention to what you say.Labor cost is an issue in these hard economic times. Maine, in general, does not pay well (lower standard of living) so it becomes increasing harder to work with (go to) a "certified" dealer.

randallwadethomas

Jun 4, 2009

Once again, Keith was great. We have purchased two cars from him in the past two weeks. We will recommend Keith and Berlin City. Thanks again. yours trly, Randall and Jay Thomasxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

sfreeman196

May 29, 2009

It was a pleasure to work with your company and Mr. Hastey in particular. He was incredibly responsive and very professional. He listened to our needs and desired and delivered an exceptional product. By going the extra step to have the car delivered, he sealed the deal where other dealerships had failed us.

randallwadethomas

May 25, 2009

Keith was great. His demeanor and personality was a good match for my husband and I. We felt that our questions were answered, and we were not hurried or pressured to hurry or make a decision. We definitely would return when we are ready for another car.

kacarle

May 25, 2009

I leased our Honda Pilot 3 years ago and when the lease came up, my husband and I casually drove over to the dealership one day to look at our options. We met Melissa right away and she was fantastic. We decided to purchase our Pilot and Melissa walked us through each step, even calling me with reminders. (Being a new mother and lack of sleep due to it, I really appreciated it!) Melissa is one of the many excellent employees at Berlin City Honda. Everyone we have met with (sorry to forget names otherwise I'd list all of you) from sales to service to finance is exceptional. This is every visit we have had, I appreciate the consistency. I would and will recommend to our friends and family looking for an all around good car purchasing/leasing option to Berlin City.

Jeannie331

Feb 23, 2009

I ended up going into Berlin City Honda and met up with Melissa. She was very pleasant and gave me all the information that I requested. She did something most salespeople fail to do....She actually LISTENED TO ME!! What she didn't know is that I was actually shopping for my mother. The next week I guided my Mum to her and she bought a vehicle from her. We actually had fun with Melissa. Thank you.

prime4life

Jan 20, 2009

!!!!!DO NOT BUY FROM HERE!!!!! LIERS - CONTRACT BREAKERS - TYPICAL USED CAR DEALERI went into this dealer to look for a potential used Honda Pilot. I met with Jerel who did a great job and was informative and helpful. After we met with Jerel, we went to Terry, who Lied, WENT BACK ON A SIGNED CONTRACT, and then dared to tell me that he needed ME to drive all the way back out there (instead of sending a driver because it was ging to cost him $125) to sign new paperwork because he couldnt find a bank that would accept the contract that we had signed. In stead of sending a driver to me with the paperwork, he dicided he was going to back on the $2500 cash back he promised and reduced our loan time, AND when we said NO and returned the vehicle, he had to call the banks and explaine why, he Lied to them and told them that we couldnt come up with the money and WE backed out of the dealwhen we purchased from a differant dealer, they had a hard time talking to banks becuase of what TERRY told them!

laural

Oct 25, 2008

I first test drove a new Honda Pilot at Berlin City Honda a couple of months ago with sales guide Steve Gendron. Steve was friendly and helpful. I was comfortable asking him questions and was not pressured by him at all. When I finally decided to make a purchase I contacted Berlin City Honda and worked with sales guide Joe Thibodeau. Joe was able to answer all my questions and quickly responded to my many phone calls and emails. He was genuinely concerned that I receive the best service possible and feel comfortable with my purchase.I had originally been dreading the whole process of buying a new car, but the team at Berlin City Honda made my entire experience enjoyable. I would definitely recommend both Steve and Joe to my family and friends.

John Lovell

Sep 17, 2008

I recently went to Berlin City Motor's Honda dealership in South Portland, Maine, and gave a salesman my debit card so the dealership could take $500 from my checking account as a deposit. A few days later I found that Berlin Motors had taken not $500 from my checking account, but $1,000. They became aware of what they had done at about 9 a.m. today, a sales manager told me when I called, but did not tell me about it. The sales manager said he'd look into it and try to find out why it happened. I told him I wasn't interested in finding out why it happened; I wanted my $500 back, right away. He called back within half an hour, late in the afternoon, and told me about how they'd known about their error for more than six hours (without telling me on their own initiative), and that it would take 24 hours for the return of my $500 to appear in my checking account. He also told me he would immediately email me all the documentation relating to this transaction to verify that Berlin Motors had actually returned my $500 when he said they had. He didn't do it. And my checking account is still $500 light. My advice? Be hesitant about giving anyone at Berlin Motors your debit or credit card. You don't know what they'll do with it. If you have to give them a deposit, write a check. John Lovell