Used Cars for Sale at Berlin City Nissan of Portland in South Portland, ME

Monica

Jun 25, 2016

We had stopped at a restaurant next to this dealership. Nick saw us and offered to charge and inspect the car while we dined. This saved us time and money. Thank you.

Dorothy

Jun 20, 2016

Was so impressed that I was able to get everything done on-line with the help of Nick Nadeau and Ben Roberts. The professionalism was great. I have never written a review before, but they not only made it "easy" for me but also the best experience I ever had with buying a car.

Paul D

Jun 18, 2016

Just another crappy auto dealership-after you buy the car-they don't wanna have anything to do with you. There are plenty of other good-honest car dealers-Berlin City is Not one of them.

Julie Barrett

Jun 10, 2016

I purchased a 2016 Versa recently and was impressed with the efficiency and professionalism of the entire staff!

bbgimaginations

Jun 9, 2016

Couldn't have asked for better service, everyone was so helpful, and informative !Stacey at the front desk is the best, explained everything that was going to happen in detail, and was very happy with the results !!!

Islandlife

May 7, 2016

I'm a very skeptical car buyer so this experience was better than I expected. Nick Nadeau was great to work with - low pressure, provided lots of information and good communication. He took a full video of the car I was considering when I couldn't make it into the dealership. I got to take the car out for a test drive then a full day of use so that was very convenient. I did finance through them at a slightly better rate than I could get at my credit union. Overall a good car buying experience.

Peter and Sarah

Apr 29, 2016

Our purchase of a 2016 Nissan Frontier could not have been easier. We researched small pickup truck on the internet. Nick Nadeau's personal YouTube of the truck we were considering made our decision easier since we did not even have to travel to the agency to see all views of the truck and its options in a video format. The purchase was quick and courteous with all personnel being extremely helpful. We will shop here again for future vehicles. Peter and Sarah

Sweettruk

Apr 26, 2016

All I gotta say is these guys are all about scamming people. They even tried to take advantage of my mom who really needed to trade in a vehicle due to being really really sick. When they tried to change their minds, because another dealer got them a way better price they tried to make them pay a restocking fee on a car they hadn't even picked up yet!! Tom Hayes and Dana Hurrell are crooks!!!!It's funny you use the words held hostage. First off I never called anyone to return the cars. My father called and said he changed his mind after not actually taking delivery of vehicle. Eric Burnheimer told him well we have to charge you a restocking fee if you decide not to purchase vehicle. That's right a restocking fee on a car he hadn't even picked up yet!! Sounds very hostage like to me! Then when he got the better deal from Bill Dodge Nissan in Saco, and he was gonna take it, Tom Hayes threatened him that they would not give my sister the better deal as she already had picked her car up the previous day unless he agreed to the deal as well. Hmmm sounds very "hostage" like as well. And yes I am angry at the fact they you aren't paying out my 200$ referrals that you guys promised to me in the showroom in front of both sales managers and all the salesman (my fiance and sister were standing there too). We both know why this isn't getting paid out and it's because you are upset about the poor survey my dad did because of the empty threats both your manager and salesman made to him.

Mary

Mar 10, 2016

Love Berlin City personnel...very easy to deal with....Stacy was very helpful the other day with my husband's Nissan coupe...every time I've stopped by they are all willing to help an elderly couple like us with any problems with car phone or tires, etc

fish head

Feb 23, 2016

typical used car dealer called back all the time until after the sale then wouldnt answer once deal was done . car was delivered and the delivery drive(who was very nice and polite) couldnt even get get in touch with salesman. finance guy was nice until we said no to the extended warranty 20 times then he would barely talk or even look at us.car was delivered with new muffler to pass inspection which had a dent in it. and the car still had cleaning rags and trash in it i had to clean the car inside and out including the windshield which was nasty.i wouldnt even drive by this place again let alone walk in to look at a car

????

Feb 23, 2016

Went in for a remote start installation on my wife's mutant, service light was also on and needed air in the tires . Got the oil change for free and a puncture repair free as well as a car wash voucher. To top it off I got a nice Altima as a courtesy car to drive home and wait for the work to be done. Took the car in at 9am and was called at 2:00pm when work was done. All round excellent friendly service.

J!A

Dec 17, 2015

I brought my 2007 Nissan for a sticker and tire rotation. My front tire seemed low and they were going to do a tire rotation, balancing and tire pressure. When I left after paying and was driving out of their driveway, I noticed my low tire light was still on, thinking it was an electrical malfunction, I drove home.Three weeks later my tire was almost flat. I drove to the nearest VIP and the tire was ready to blow out. I had to get four new tires. The tires were never checked or rotated, yet I paid for that service. I e-mailed Josh Blanchard twice and have gotten no response. I thought I found the perfect place to bring my car to be serviced. NOT !!!

Sad Sack Service Nut

Oct 2, 2015

Excellent job on car repairs and maintenance by techs but front desk personnel and shuttle drivers are very rude. They make the customers feel like they are doing them a favor by helping them.

hbr1207

Jun 7, 2015

After a long search for the perfect buy, we couldn't find ourselves more pleased then when we walked out of this dealership. The level of customer service was exceptional from sales staff, sales manager, to finance staff. No nonsense kind of dealership. Would recommend doing business here without any reservation. Thank you Kalaii Griffin, Tom Hayes, and Ben Roberts. You guys are outstanding at what you do. It couldn't have been any easier!

hbr1207

Jun 6, 2015

After a long search for the perfect buy, we couldn't find ourselves more pleased then when we walked out of this dealership. The level of customer service was exceptional from sales staff, sales manager, to finance staff. No nonsense kind of dealership. Would recommend doing business here without any reservation. Thank you Kalaii Griffin, Tom Hayes, and Ben Roberts. You guys are outstanding at what you do. It couldn't have been any easier!

M. Kilogore

Apr 25, 2015

I did a lot of research prior to coming in and looking at a used Nissan Murano. The first car I drove did not meet my budget, but my salesmen (yes, two!) were able to find me an alternative vehicle that I love!

Danielle

Apr 25, 2015

I couldn't be happier with my new Nissan Xterra. I have been shopping around different dealers and no one gave me the service like Berlin city nissan of portland. The staff and the facility are all amazing. They didn't give me the run around and act as if they had one mission (selling me a vehicle I didn't want). They listened to what I wanted and made it happen fast. Couldn't imagine it going any better.

Matt Blomquist

Apr 22, 2015

The salesman Nick Gys, Manager Tom Hayes, and Finance Manager Bob Valle were all great! They were easy to deal with and got me out of my old car into a new Altima I could afford.

Mickey

Apr 13, 2015

I was looking for a good quality used truck. My sales person, Nick Gys did an excellent job of finding me a 2012 GMC Sierra pick up truck. Just what I was looking for. It's in great shape and he made the buying process really easy.

Caite

Apr 13, 2015

I had a 2009 Nissan altima hybrid and was looking at trading in for a maxima. I went and there no maximas. After about a month nick called me and told me about a 2012 maxima, I went in and bought it that day! The staff was very friendly and nick was great. I love my maxima!!

Ross

Apr 12, 2015

I Bought a 2015 Nissan Rogue From Nick at Berlin City Nissan. I was in and out within a few hours. What i liked most (besided my brand new car) was the high value they gave me for my trade in. I walked away feeling like i got a really good deal. If ever the need arises, I will surely use them again. My salesman Nick was pleasant,stayed on-point, and broke my deal down into words that i could understand. I recommend this dealership 100%.

cory

Apr 10, 2015

I bought a 2010 Nissan Altman from Nick and he made the process very easy for me. We did the majority of the process over the phone and the car was cleaned and ready to go when I hot there. Tom hayes and Patrick were very friendly and helpful as well. Thank you to the whole Berlin city Nissan team!"

Happy Customer

Apr 7, 2015

Bought a 2014 Nissan Rogue from Nick. He did a great job getting me a great price. They even delivered the car to my doorstep and drove off in my trade in! I signed papers at my kitchen table! They worked with me to get my monthly payment where I needed it to be. I ended up getting a new car for the same price I was going to pay for a used one. Great place!

Mark and Lori Grant

Apr 6, 2015

The best car buying experience we have ever had. Super friendly staff, we were in and out of there with our new car faster than anything we have experienced. Worked with us to achieve what we feel was a good deal. We will be back in a few years to trade again. Thanks Travis and Jamie and the financial guys behind the scenes, it was an enjoyable experience. Oh and we love our new Maruno!!!!!!!!!

Heidi Giasson

Apr 6, 2015

I had a wonderful experience at Berlin City Nissan. Steve Kenney was my salesman and he made this process simple and straightforward. I called on a Saturday to express interest in a vehicle on the lot, and Steve got me approved that day. I came in on Monday and he had the vehicle cleaned, inspected(they put a new battery in), and a full tank of gas. I was impressed with how easy they made it for me and there where no hidden costs. I would highly recommend Berlin City to anyone.

danno

Jan 21, 2015

Great people to deal with from sales to service. The showroom and waiting rooms are top notch and you feel very comfortable here. Everyone I have dealt with here are very professional and courteous. I would recommend this Dealership to anyone looking for a vehicle.

lynne.m.hebert

Nov 8, 2014

3 vehicles since May of 2014...3 family members...extent of knowledge, ability to go above and beyond for us...you made it EASY!!!! Stacey , Ryan, and I cannot believe there are still companies that actually welcome you into their "families"...Berlin City Nissan is the top on that list.Thank you for your efforts on our behalf...your friendship...and most of all allowing us to TRUST you!Lynne Hebert

Michele

Sep 21, 2014

Friendly sales staff. I will definitely refer my friends and family.

KenG

Jul 25, 2014

My experience with the repair dept. was beyond horrible. A part that costs $30 online and takes about 20 minutes to replace wound up costing $350. I directly asked them about their techniques and was treated very rudely and was not given any breaks when I explained exactly why I couldn't believe what they charged me. This was all because I was afraid I had a more serious problem. They also tried to up-sell a $500 brake job (I passed inspection with no issues exactly 1 week prior). Oh, and I asked for a quote on new door actuators for 2 doors, they put this into their extremely expensive diagnosis and wanted $330 per door! So, if I hadn't been somewhat knowledgable, my $350 mistake (to be fair, the local garage would have been $100, so a $250 mistake) could have been a $1500 mistake! Yikes! No more Nissans, no more Nissan dealers, I'm done.

Tim O

Jul 18, 2014

I recently worked with Ted Hanson on leasing a vehicle. He was extremely professional, informative, and responsive in all of our dealings. He answered as many questions as I posed and helped guide us to make the right selection without the stereotypical "sales" approach. He was a pleasure to deal with and made the process a very positive experience!

DR DAVID

Jun 29, 2014

SCAM!! Took my Nisson Frontier in for simple repair, asked to do safety check as my sticker expired in 5 weeks. Berlin City tells me that I need front and rear breaks and rotors. Strange, since I had just replaced front pads and rotors 8 months ago!! Then the tell me that I need a new radiator because of a leaky seal. 2 other dealers tell me that the radiator is not even a part of the safety check. They handed me a suggested list of repairs for a simple $1500 - none of which was needed. Took my truck to Sullivans and it passed with nothing needing to be done. BEWARE! as pleasant as they were.

Mayso65

Jun 15, 2014

I had a very positive car buying experience at Berlin City in South Portland, Maine. I had shopped around at other Honda dealers and was not impressed with the scripted sales pitches and less than desirable pricing. Ted at Berlin City Honda gave me several options and actually listened to what I had to say about what I wanted in a car and what I could afford. He was courteous, professional, knowledgeable, and thorough without being pushy or overbearing. He even stayed late to make sure that I was comfortable with every step of purchase and with my new CR-V. I was also impressed with Patrick in Finance/Purchasing who took the time to go through each step of the leasing process with me. He answered all of my questions and made sure that I understood all of the paperwork and any leasing options available to me in the future.

Melissa

May 28, 2014

Recently when our 4 year old Saturn started costing us more and more in repairs, I decided it was time to start looking for a new car. With all the recalls from GM and nothing helping us with the problems we had with our car, I came to Berlin City Honda. Ted was very friendly and was very patient with me! He treated me like a person and did not pressure me to make a sale. He had no problem when I wanted to go with a smaller car to better fit our budget. Ted bent over backwards to help us, and I am happy to say I am the proud owner of a new CR-V. When my Toyota gives up the ghost, I will be coming back to get another Honda from Berlin City!

Nate

Apr 26, 2014

Just bought a 2014 Honda Accord and had a fantastic experience! First of all, I went through Steve Gendron at Berlin City Honda in South Portland which made all the difference. Even after multiple test drives with all different types of cars, he was patient and wanted me to make the right decision. Never once did he push or seem anxious to get a deal done. I ended up not being able to decide and came back 4 months later once I figured out what I wanted. We did a lot of our business over e-mail, which really helped save time. He was always available for a test drive and he genuinely cared that I was happy with my purchase and purchase price. I would highly recommend buying through him for a great car buying experience.

bonnie0510

Apr 20, 2014

I just bought my used Mazda Cx-9 tonight from Berlin City Auto of Portland, ME. The experience was awesome. I called about the car last night (at 6pm.) I spoke with Stefan who gave me a top dollar appraisal for my old trade in ($600-$1000 more than other places) over the phone. I was able to do most of the paperwork over the phone including texting pictures of our licences/insurance paperwork. They were almost unable to deliver the car today but being a holiday weekend, but I really wanted the new car for my family trip. Tracy in financials worked hard and got someone to drive it down 2 1/2 hours to NH today at 515 pm. I met him at my husbands work so we could both sign the paperwork and 15 min later I drove away in my new car and they drove away in my trade-in. They were able to beat USAAs financing rate with no headaches! I also got extended coverage at a great price. I love this dealership and won't go anywhere else in the future. Berlin City really does = easy. I love them and recommend them to anyone!

Portland citizen

Apr 18, 2014

Easy process, got a good deal, check out was fairly painless. Looking forward to seeing their construction project get finished - hopefully before I need service.

Donna

Mar 23, 2014

After being talked into trying to get rid of the vehicle i am in........being honest about my credit history and trusting in this salesperson I am very hurt and disappointed. I was told that this guy could get me out of this car and bring my interest rates down and after giving him permission to see what he could do he promised he would call me the following morning and he didn't....the very next day I called him and left a message on his voice mail he refused to call me back one way or the other. This is unacceptable to me and he will never earn my trust and I will let others know.

Jino B

Feb 9, 2014

This was the best experience I have ever had buying a car! They truly do go over the top for their customers. I felt like a VIP and got a very good deal in the process. I would recommend Berlin City Honda in Portland Maine and our salesman, Ted Hanson, to anybody! Job well done!!

Cassandra jingst

Jan 31, 2014

I recently made the trip to Portland to purchase my new 2014 honda accord the sales man Stewart Stone was great to work with and definitely went out of his way to make sure I had a great experience and got what I wanted I would definitely recommend this dealership to anyone !

Ashley

Jan 31, 2014

I was searching for a new car and found this deal ship online. Found the car I wanted it was the best price I could fine and they catered to my needs. I told them what I was willing to pay for the car, they accepted and now I am a proud owner of my new accord. Once the construction is done I think this place will be the best place to buy a Honda in southern Maine maybe the entire state. Great cars and great prices and friendly staff. Thanks Bill Waldron.

ahumes

Jan 31, 2014

Chris Cole who was the sales person that helped me in the process of buying my car was very nice and a very attractive young man. He was very helpful and informative and h had an answer for every question. If he didn't know he found our for me. TraciAnn was the absolutely greatest. She was wonderful with my daughter too. I couldn't have asked for a better buying experience then I had here. Would highly recommend buying from Chris and make sure to see TraciAnn for the best financial experience. Thank you for everything everyone did.

Crystals

Jan 31, 2014

It was such a pleasant experience to buy from Stewart stone & his team at berlincity honda

Melissa

Jan 31, 2014

I recently bought a Honda CRV from Stewart Stone. I admit, I was dreading the whole car buying experience, especially being a woman. But from the moment I walked into Berlin City and met Stewart, I knew this would not be the dreaded experience I expected. Even though my husband came to test drive the car with me, I had told Stewart I would make the car buying decision. He directed his questions to me, not my husband. When I told him what I was looking for, he didn't try to up sell me out of my price range. And I know I came away with a great deal, and a great car. The sales staff was fair, honest, and direct. If you need a car, I would highly recommend Berlin City, and Stewart in particular.

msmtauber

Nov 18, 2013

Steve the sales person was very knowledgeable and I felt I got a fair deal. The manager Jeff was very good as well.

Sean

Sep 18, 2013

I recently bought a 2013 CR-V from Berlin City Honda of Portland. It was my first time working with them. I shopped a bunch of dealers in Maine and New Hampshire to help negotiate a good deal. They weren't the lowest price but they are my local dealer and were close enough that we decided to go with them. I did all the negotiating by email and had the price and financing agreed before going in. My salesperson was Ted Hanson, he was excellent - knowledgeable, friendly, attentive and patient as I was working my way through offers. My F&I person (can't remember his name) was also great - he did his job trying to sell me extras but in an honest and un-pushy way. We arranged a time to go in and complete the sale, and this all went great. Since buying the car I've had a few emails and calls checking in to see how we're doing, including a call from Ted to wish me a happy birthday. Great service and above what I tend to expect nowadays. Couldn't be happier with the experience and we love our CR-V!

vermont veteran 79

Aug 29, 2013

I am from Vermont and when the local Honda dealer near me was trying to muscle me around I gave berlin city a call they picked up my issues and needs in a new vehicle and ran with them. the staff is always pleasant and the finance people are wizards. thank you berlin city Honda....

DanV

Jul 14, 2013

i had financing before contacting this dealership but still after 2 days of emails the salesman would not simply fax a purchase order to my back. in addition the 2 cars of interest found on the website where already sold. someone needs to update the inventory.

Patty & Dave

Jul 9, 2013

After internet search and review, my wife and I met at Berlin City Honda with Bill Waldron our sales agent. He had the model/color/features we were looking for in a new Honda Accord EX-L. Took it for a test drive and fell in love with it. We've owned 2 Hondas, 2 Toyotas, 6 VW's, a BMW, an Audi A-6 with a few others interspersed over the years. This car is very likely to come in as a favorite! The staff was very helpful in taking care of administrative details and we left as very happy buyers.

Joyce D -

Jul 7, 2013

After 17 years of driving SAAB's I was up for a change. I road-tested several cars at several dealerships in the Portland/So Portland, area. I decided to think about it over the weekend. Sam DiFillipo at Berlin City was the only sales person to follow up with me at home the day after I visited his dealership. He was warm, knowledgeable about his product and very easy to do business with. He was a wonderful representative for Berlin City. Another person who was great to work with is TraceyAnn who is just briliant at what she does. She made the financial process quick and painless.

Barbara S.

Jun 11, 2013

Chris Cole led us through the pleasant process of buying my new 2013 Civic Honda. I am very happy with the deal we were able to get and the care that was there through the whole process. No drama!

Kelly D

May 29, 2013

We had an outstanding car buying experience at Berlin City. Everyone was friendly and helpful. Our sales person, Chris Cole and Phil Lynch bent over backwards to get us out of our current lease and into a new vehicle that worked well for our family. I highly recommend Berlin City Honda!

ES and PS, Honda Fans

May 18, 2013

Our salesperson, Andrew Fossett, is great! He really listened to what we said about the features we wanted or didn't feel we needed in our new Accord. He didn't try to sell us a specific model; instead he helped us find one with just the features we wanted. He was very responsive and helpful with great follow up but no high pressure. I think we got a great buy on our new Accord. The financing person explained every detail, but we did feel pressured into purchased extended insurance which we said from the outset we didn't want. I look forward to picking up our new car. Our 2007 Honda has been great , and I think the new one will be even better. Thank you Andrew.

DTC

May 9, 2013

Just had an awesome car buying experience at Berlin City. Everyone was friendly and helpful. Chris Cole, Jeffrey and Traci Ann bent over backwards to get me out of my current lease and into a new vehicle at a price that fit my budget. I recommend the dealership and Chris highly!

Former Camry owner, now CRV Fan

Apr 11, 2013

Bill Waldron and Ron McIntyre did a great job in getting a price on the CRV for me. They didn't try to influence my choice of vehicle, which I appreciated. They also gave the lowest bid, right up front. No "back and forth" price wars needed. I will recommend Berlin City to my friends, family, and co-workers.

KeithMaine

Mar 24, 2013

I prefer to go to berlin city because of the locations proximity to me for service . I have had great service from Ron McIntyre,Scott Croteau and Phil Welch

Happy

Mar 10, 2013

Thank you MMM for great service that was provided. We had a not so pleasant experience at Prime Toyota we were looking at Camry and left there discouraged. We decided to go look through the MMM parking lot and we saw a Honda that caught our eye. A salesman came over Chris who by the way was GREAT. We took the car for a spin and it was AMAZING rode so much better than the Camry. The service provided was excellent and I would recommend Honda and purchasing from this dealership. WE LOVE THE CAR!!! Thanks

Jayfec

Mar 6, 2013

Thank you very much for your assistance with helping us to make the purchase of our car! The timing was perfect as my wife's previous vehicle has all but quit on us in the last week. Also, the company I work for has not had work for the past three months. Thus, I was not planning on purchasing a vehicle until work was steady again. But, we needed a car. We appreciated very much that you helped us to find one in our limited budget! I was going to submit the third party review Michael McPherson sent me a link to. However, I noticed as I was about to submit it, they don't accept reviews from relatives of employees. So, I thought I would at least convey to you that your team gets top ratings in my book. MMM has been one of my favorite places to go since I was a little boy, and it still is. Here's a copy of the review I would have submitted: "From the moment we arrived we were treated with respect. We appreciated being offered something to drink and a comfortable place to sit. The whole team worked together to help us through the purchase process. We don't make these purchases every day so we appreciated the time that was taken to help us understand the various documents. Sometimes you walk into a sales dept. and you feel like you're being looked at as a number. However, we did not feel that way with your team. We thank Ron very much for helping us to find the right vehicle and keeping it in our limited budget (I've been out of work for 3 months). James was hospitable as he guided us through most of the process. We also appreciated that James helped us with testing out our remote car starter and gave us a call a couple of days later to check on how we liked the car. Dave kindly answered our questions and assisted us with some of the paperwork. Phil made us feel right at home with his conversational and friendly manner. He helped us to understand our final documents and made sure we knew that should we have any questions or concerns they would help us work through them. Ted was diligent in tracking down some information for me. I realized while I was at the town office to register the car that I had forgotten one minor detail. Ted quickly called back with the info I needed. Everyone had ready smiles and a kind demeanor. Thanks for making this an enjoyable buying experience!" Thanks Again! Sincerely, Jason & Nikki Fecteau

student101

Mar 4, 2013

When I came to Berlin City Honda, I was unsure that I would be able to get financed for a vehicle. James was extremely helpful along the process, and Tracey was able to work with the bank so that I could buy the car that I had wanted! I truly feel that they worked very hard in order to help me with my purchase, and the staff was courteous and attentive. When I am ready for another vehicle, I will definitely be returning.

JohnnyR SoPo

Feb 27, 2013

The lease on our Toyota Rav4 was soon to expire and we looked at multiple vehicles (Subaru Outback, Chevy Equinox and a 2013 Rav4) before we made our decision to rejoin the Honda family (we used to own a 2005 CRV that my wife loved and I used to have an Accord). Not only is the Berlin City dealership a great place, our wonderful sales associate, Lucille Sevigny made it an extremely pleasant experience and she got us the best deal! I would certainly recommend her to anyone wishing to lease or purchase.

peterjones7266

Jan 30, 2013

great experience overall! they made sure i was 100% happy with my vehicle selection and that the price was the best available! thank you berlin city nissan!

jenpel

Jan 30, 2013

Jamie & Rick were GREAT to work with, they found me the vehicle I wanted and even delivered it to me in Northern Maine at no extra charge. I would recommend them for sure. Great service and very friendly!!

EthanHedrick

Jan 30, 2013

This was my 3rd experience purchasing a vehicle and was by far the most gratifying. I sat down with Chris Tarr and gave him an idea of my situation. Chris used all of his well polished skills to help me get the car that worked for me financially and personally. Throughout the process if I had any questions Chris was very informative and helpful. Even after my purchase was complete any questions I have had, I sought him for answers and was always returned with a pleasent response. I would certainly reccomend Berlin City Nissan to everyone in search of a new vehicle, ask for Chris Tarr and you will not be dissapointed.

nissanlover22

Jan 30, 2013

I went to a few of the local Maine Nissan dealer's when searching for a new Altima. Berlin City Nissan gave me the best deal and I thought their staff was great. My salesperson was Chris Tarr and he was excellent at listening to what I wanted and helping me choose the right car. I would definitely recommend Berlin City to anyone looking at a new Nissan.

bj hebert

Jan 30, 2013

Your sales rep Jamie roulette was a great person to work with. He answered most of my questions on the spot and if didn't he wasnt hesitant to say ill find the answer. To me that was top notch. He also made feel it was ultimately it was my decision to make with no pressure

kristin.worthley.5

Jan 30, 2013

I am rating this dealership because I feel it is important to reward quality customer service and by giving feedback, local businesses can continue to succeed.

kpwescott1

Jan 30, 2013

every visist that i have made there has been above and behond. i have dealt with a couple reps in this dealership and they have all been very profesional and knowledgeable. i will with out a doubt return to see both Wayne Hill and Scott Walker.P.S. i love my new Rouge!

jfoster319

Jan 30, 2013

Scott and matt were awesome, they made the process extremely easy and made me feel comfortable and at ease with my purchase. I will, and have recommended this dealership and these two gentlemen in particularly to friends and family

darylthibodeau

Jan 30, 2013

Scott and Matt were awesome. I'll never go to another dealership again. Scott went above and beyond to help me out, and Matt was extremely nice and helpful. The interaction couldn't have been better if jesus himself stepped in.

Double_D2

Jan 29, 2013

I just recently bought a new truck from Berlin City Nissan and wanted to share that these folks really know what they are doing. Salesman (Rocky)was very courteous, seemed interested in me and not there to just sell a vehicle. It was truly a very pleasant experience, would highly recommend Berlin City Nissan and Rocky to anyone.

Bverrill

Jan 29, 2013

Eric was incredibly helpful and understanding of my needs and wants when buying a vehicle. I have urged all of my friends when looking for a new vehicle or even considering one to talk to Eric! Thanks Eric, I still love my Rogue!!

SarahBG1021

Jan 29, 2013

The employees here were extremely friendly, and asked me questions about what I was looking for. They found multiple options to fit my needs and made sure that I was satisfied with what they offered me. I felt very comfortable and happy with my decision to visit this dealership.

epeavey85

Jan 29, 2013

They were so friendly! Matt went above and beyond to make sure i got everything i wanted, he even delivered the car to me with a fresh cup of coffee! Scott was the best financial proffesional ive ever had the pleasure of dealing with. I will never finance another vehicle from anyone else. He was so thorough and friendly and did everything he could to get me the best possible deal.

KaitR1989

Jan 29, 2013

I highly recommend working going to Berlin City Nissan for a new vehicle, they were great to work with! Ricky and Chris are very down to earth and easy to work with sales men! I was very happy with my service and would not go ANYWHERE else!

kpelletier09

Jan 29, 2013

Went to Berlin City to find a used car, and even though my finance company gave me strict limits, Eric helped me find a perfect car! Would highly recommend!

dozer35

Jan 29, 2013

My wife and I bought a new 2012 Nissan sentra sl from here. It's been a year and we are please with the car, the unbeatable price and customer service we received. We did our home work and this is where it brought us and we are very pleased.

Izzysmom1!

Jan 29, 2013

Awesome! Wouldn't go anywhere else! I am always greeted with a smile and often times a Red Bull! They are a down to earth bunch of guys that really care.

Thomas

Jan 26, 2013

Professional staff. Friendly and knowledgable. They make the buying experience a pleasure. They work with you to find the right vehicle. This is one of the few places that surpass my expectations. It is more of a comprehensive auto center.

Don Kula

Jan 21, 2013

On 1/18/13 I agreed with Chris Genest on a price for a 2011 Maxima and gave him a gredit card as a down payment until I could get to Maine on 1/21/13 to pick up the car. I live in NH.As I was driving up to Maine to grt the car I got a call from Chris telling me the car was not available that over the weekend the owner came in took the car and sold it at another of his dealerships.There is nothing he can do about it.The only thing I can think of was that he got more money from someone else. Chris did tell me that he placed a sold sticker on the car after he got my credit card.This is what gives dealers a bad reputation.I don't know who the owber is but he has nerve to take a sold car and sell it to someone elseChris called it an "executive decision"

Abbie

Jan 19, 2013

We had a great experience leasing a new vehicle from Berlin Honda, we're very happy with our deal and our salesman Scott did a great job.

Meghan

Nov 21, 2012

This is my 3rd car from Berlin City. They have good deals and a great selection. James Sumislaski was very friendly and found me a great car that fit my needs and my budget.

Signe Watkin

Nov 14, 2012

This is the first time that I have purchased a car and the service from everyone involved was amazing. I would recommend anyone to buy there next car at Berlin City Honda!

peter kimball

Nov 10, 2012

low pressure, friendly and knowlegable salesman bill waldron was very helpful with the buying process. finance salesman was very clear on warranty info, and made the paperwork very easy. i would recommend bill to my family and friends.

Jason St. Pierre

Nov 10, 2012

After visiting a couple of dealerships with no luck I found myself at Berlin City Honda in S. Portland, Me. at 6 p.m. on a Friday evening. As soon as I walked in I was met with an energetic and friendly staff.My salesman, Andrew Fossett was exceptional. He listened to my needs and understood them. His knowledge and demeanor was excellent and streamlined the process for my leasing of a 2012 Honda Civic.My experience with finance was just as pleasant. Kim was happy, concise and made the paperwork signing an enjoyable experience.The whole process took less than two hours and I was in my new vehicle. I will reccomend Berlin City to all in the market for a new or used vehicle and will be doing all of my car shopping here in the future.

Deborah

Nov 9, 2012

I purchased a 2012 Honda Civic for my 16 year old daughter to drive. With less than 500 miles her car was hit head on when someone ran a red light. She walked away from the car with no injurys. The cars airbags went off keeping her safe and she did not even have to go to the hospital. The car was totalled. I decided safety was key and decided to purchase the same vehicle. The people at HOnda are very helpful during the whole process.

ihavenocar22

Jul 31, 2012

Purchased what I thought to be a certified used car with a clean accident report. Staff was friendly throughout sales process, but once I got the opinion from another mechanic and body shop, was advised to not purchase car due to unreported damage. Overall experience seemed shady, they knew about the damage, but waved it off as not a big deal. The upper management has a pompous attitude. I have already had an issue with Berlin City Honda service, now I wouldn't recommend sales or service to anyone.

jrg44me

Dec 24, 2011

They have to be the worst ever! I purchased a 2001 Highlander ValueSmart (not really) car.Traded in my wife's 1996 Rav 4.They told me the Rav was not worth much because of it's age and mileage.Just barely gave me 1700 after I was going to walk. Now its in their showroom for 6900.The Highlander so far has been junk.Brought it back twice for exhaust leaks,washer pump not working and the tires just barely pass inspection, if you put the spare on and measure the middle tread at 2/32.Bet those tires would fail if I came in off the street for an inspection! Now the airbag light is on. I dread even calling them again.Had to tuck the fender skirt back in after the washer pump was replaced..no quality control? There is no such thing as over the top care.There should be a disclaimer under that caption. Thought we'd be ok with Toyota.Guess I was wrong.

Jonathan1

Nov 3, 2011

I have been a customer of Berlin City Nissan for a number of years and have been fortuitous to have Josh Blanchard as my Service Advisor during this time. This week I brought my vehicle in for emergency service without an appointment. Josh listened compassionately and took my vehicle in for an evaluation without hesitation. When numerous critical problems were found, making the car unsafe to drive, he and Stacy Dalphonse kindly located a rental vehicle for me (it was almost closing time). Last evening, Mark, my Service Technician, stayed past closing time to complete the work on my vehicle so that I could drive it home. I was profoundly grateful for his thoughtful efforts.The kindness and professional, exceptional service extended to me by Josh over the years (and Stacy as well when Josh has been unavailable) is a rarity to encounter these days. Similarly, I know that Mark has worked on my vehicle repeatedly, and, because of his expertise and keen attention to detail, my vehicle has run smoothly and without problems. Josh, Stacy, and Mark are assets to Berlin City Nissan, and we all have much to learn from their fine examples. As a front line representative of Berlin city Nissan, Josh, through his thoughtful efforts, careful listening, and concern, has developed a loyal cadre of customers, including myself. When I arrive for an appointment, I am consistently welcomed like a friend moreso than a customer. I have recommended Berlin City Nissan to others and will continue to do so without hesitation. I look forward to many more years of stellar service from Josh, Stacy, Mark, and their colleagues. Thank you for offering me this opportunity to offer my sincere gratitude and praise on behalf of Josh, Stacy, and Mark. I am hopeful that their efforts and dedication extended to customers like me may be duly recognized by Berlin City Nissan. Best wishes.

martman42

Jul 18, 2011

great custoner service above and beyond to get my truck fixed the way i like itand always explain the work done and making things right even when the make a mistake that is very impressive to me and always following up on my concerns this is my fith truck purchased a this dealer ship and my sixth nissan truck since 1975

heresgenie

Jun 13, 2011

Where do I start? Probably with the friendliness of the staff -- very comfortable to talk with and work with while making the deal. (I was purchasing a 2009 Corolla I'd seen on the company website, and trading in my worn-out Camry.) Having not bought a car from a dealership since 1990, I wasn't sure what to expect, but I couldn't have been happier -- they made it easy. I'm already recommending Berlin City Auto Group to friends.

Julia.D

May 28, 2011

I was very reluctant to go to a dealership. The reason for this is because I went to a dealership in the Route One Saco/Prime Dealership area. I can't express my frustration with that place. The salesman were so very aggessive that they actually scared my daughter and I, needless to say- we walked. I still needed a car but because of this experience I internet shopped for a very long time. When other dealerships pitched an aggresive "sales pitch" I would not go in. That is when I met Mike Meyer of Berlin City Nissan in South Portland. At first I was still hesitant, but I agreed to go see the car I was interested in (2008 VW Beetle- LOVE IT:) Mike was so very helpful, not aggresive at all. He calmly told me the facts about the car- NO sales pitch- NO pressure, very matter of fact and he has a laid back personality. I bought the car- we were out of there financed in an hr, and I drove the car home!! I also should add that my credit rating is 567- I got financed at an affordable payment. I would recommend Mike Meyer to anybody that wants a great car buying experience, and if you don't have great credit- don't worry- you WILL get financed. I am "sold" I have already told my friends to go see Mike and I highly recommend to anyone reading this to go see Mike. I have decided to always buy my cars there!one more thing to add if you are reading this and not already impresssed is that I have never left feedback on a website before, this is my 1st time- this is how happy I am with Mike.

Raymo65

Apr 26, 2011

My wife Kristie found my 2005 Nissan Titan on your website and your dealership was a joy to deal with right from my initial call to Chris Genest. We loved your way of showing all costs right up front with the form you use and your willingness to work with your customers to make them happy. My Titan had a service engine soon light come on the first day I got it and Allen and Chris worked around our schedule to get us in and covered our gas for having to go out of our way. Everyone were great to deal with including Dana and Josh in service. I would definitely recommend your dealership to all I know and will buy from you again in the future.

rdkaplan

Mar 20, 2011

Our fourth Nissan and the people are great at Berlin City Nissan. They helped us out of a tight spot with an older Murano and got us into a new Sentra with much better gas mileage. 1oo% happy with the new car.Will absolutely return when time to trade in the future.Nissan is a great product. Thank you Mike and Scott.

rhastry

Feb 12, 2011

I hate buying cars--I was on my way reluctantly to purchase a new car--I find the process generally painful and prefer buying over the internet but Mike Meyaers at Berlin City made the process actually enjoyable. Mike was knowledgeable but his style and personality made the day--I walked out with a new car in less than 3 hours in a great mood. I wish all my car buying experiences over the years were this easy. Thanks Mike!

scott0207

Jan 25, 2011

Nissan Roadside Assistance provided a $100 allowance for changing my flat tire. Spoke to Josh and mentioned that I wanted the old tire repaired or I would buy a new one rather than putting the "donut" tire on the car. It was past 4:30pm - quitting time for the techs - and Josh asked one of the gentlemen to stay and work on my car which he was happy to do. After some time, Josh came to the waiting area to inform me that my rim was bent and the the tech had pounded the rim straight again and that the tire was back on the rim and held air again just fine. These individuals could sold me a new tire AND rim but instead fixed the existing parts so that they functioned fine! This service department is is obviously run with courtesy, honesty, and integrity and is a credit to the Berlin City group. I will never take my car anywhere else!

jleasure

Jan 5, 2011

I was greeted as soon as I walked in the door by Mike Meyer. I was in a hurry and Mike worked with me to get my vehicle appraised, test drive the Nissan Armada and work out the numbers quickly and very professionally. He was very knowledgeable about the Armada and was very personable. I came back the next morning to make final arrangements with the sales manager and do the paperwork. I feel I was given a fair price for my trade-in, a Chrysler Aspen, and the dealership was willing to work with me on the price of the Armada. I did a lot of research and shopping around before I had contact with anyone at Berlin City Nissan so I came in prepared to deal and knew where I wanted to end up for a final price. I feel they were upfront and did quality work.

danagold

Dec 24, 2010

While we didn't end up purchasing a vehicle from this dealer, Mike Meyer was terrific to work with. He offered prompt and full information in response to email inquiries, followed up with more details by phone without being at all pushy, and spent appropriate amounts of time with us showing us the Nissan Versa and Honda Fit that we wanted to test drive. He listened to what we were looking for in a car and dealt with us candidly and honestly without high pressure at all--he made what can usually be an aversive, low-trust situation into something that was actually helpful and informative. I was genuinely sad we didn't ultimately purchase a car from him because he really did a great job with our efforts to gather information about vehicles. I would not hesitate to go back to this dealership, and Mike specifically, for future car purchases.

kchuil

Dec 8, 2010

I would Like to give thank to Berlin City sale group especially to my sale person David , who really work hard in my case and help me to buy my great car for my family. also I would thank to scot who working day and night to put the deal through. To me Berlin city auto deal was the best not only because I got my car there , I financial a lot of cars from different deals at those dealers I did waste a lot time going back and forth and endless papers who. however in Berlin city dealer I just took only two day and it done. I would say that

wbell

Nov 15, 2010

A great buying experience -- great price and great people. This is the fourth car I have purchaed from Berlin City, and each time I have felt I had made a good decision. There was no sales pressure beyond the question, how can be make this work for you. I will continue to do my car buying at Berlin City.

afullington

Nov 13, 2010

Berlin City Portland was AWESOME to deal with. Many dealerships are pretty hard core trying to make the sale and that's what it's all about. I did NOT get the feeling that I was being sold, more that they really were doing their best to work with me and make me happy with my purchase. I would highly recommend Berlin City!!

glaucio

Sep 20, 2010

We have been customers from Berlin city in South Portland since we purchased the car in 2006, and since than we have had always a good experience with their service. We had the car brought into the shop several times for service and we were always satisfied with the results.

Jane Murphy

Aug 8, 2010

As a customer, I leased a 2007 Nissan Murano from another dealership 39 months ago with a dealaership in Southern Maine. The lease was to end on August 6, 2010. I spent two and a half hours with a salesman at the dealership I leased the car from. I asked for all my options and drove two new vehicles, a Murano and a Rogue. Upon leaving that day, the salesperson was to send me options and prices by e-mail. The next week I had not received the e-mail so I called the salesperson. He said he must have the wrong e-mail address. I gave it to him again but keep in mind, that address was already in his system, at least in the service department where I had had my Murano faithfully serviced for 39 months. He said he would send the information again that day. After a week went by, I had to call again as I had not received it. I called again and then said I had decided to purchase my vehicle. He was then to send an application for purchase in the mail. He asked for my address, although once again, he should have had and did have it in his system at the dealership. Oh, well, it never arrived after another week went by. I called again and left a message, and heard nothing from anyone in three days. It was then that I called Berlin City Auto Group, spoke with Scott Walker and within a few minutes had explained my situation and he made an appointment for an inspection for my car (required) and an appointment with him to fill out the paperwork for purchase of the Murano at 1:30 that day! Everything was completed within an hour or so and I was on my way home owning my car including the car being washed. I have already made a service appointment to address a needed fix on a warranty situation before it might become more difficult to handle. The service at Berlin City was excellent, friendly and obviously professional. I look forward to their service and to purchasing my next Murano or Rogue with them within a few years. Thank you to all those I met that day.

CPoirier22

Jul 6, 2010

I recently went to have a Service Engine Soon issue resolved. They did a great job to diagnose and do the repair of a faulty diagnostic valve in my fuel system.Four weeks later my fuel line disconnected from the fuel pump causing fuel to be spilled everywhere (including under the rear seat). Fortunately I was near a VIP garage and the VIP garage reconnected the fuel line to the fuel pump. The VIP garage manager stated I should report it to Nissan as he had NEVER seen this happen with just a 3 year old car. I called Berlin City since I felt it was too much of a coincidence that they had just worked on the fuel system and then 4 weeks later this happened. Josh & Dirk agreed to give me credit towards future service work to cover the cost the VIP repairs.I recognize that Nissan did not have to do that and I appreciate their attention to customer satisfaction and will be visiting them in the future if my Sentra needs servicing.Regards, Carl Poirier

rbehl

May 9, 2010

Mr. Yeaton, the Service Manager, and his staff went far out of their way to take exceptionally good care of me. On the rare occassions that I've needed service on my vehicle, the staff was courteous, prompt, efficient, thorough and honest. They made sure I fully understood and accepted each line item and I felt that they took care of me in the same way they would have a member of their family. The staff is professional and committed to making any service experience a positive one. My next purchase will come from this dealership, without question.

Edie Davidson

May 6, 2010

Our experience in purchasing new Nissans from Berlin City has been excellent. The ownership really seems to care about the satisfaction of their clients with their new and used cars. When we purchased a new Honda Pilot they even had a "New Owners Meeting" to share information with those in attendance on particulars of their cars and how the dealership could be of service. Their mechanics and service managers were in attendance to answer questions.The service departments for Nissan and Honda have been excellent, also. In fact, that's the primary reason we looked first at their dealership before purchasing a new car. We knew we would be treated fairly and professionally by the service staff. Both Nissans and Hondas are very well manufactured cars, but to keep them running at their best we go to the dealership for warranty and non-warranty work. They work hard to ensure their prices match or come close to matching non-dealership parts. And they have not performed their most expensive services if a less expensive option might work.Thank you all.

alp1938

May 4, 2010

I have purchased several cars over the years. I've had some good experiences, and some bad. Dealing with Berlin City Nissan was one of the best, from start to finish.A freindly sales staff, no hassle way of doing business. Very nice facility.A.Phillips

JeannieM

Mar 24, 2010

If I could rate this dealership with a 10, I would. Dirk recently helped me with a bad accident and a failed repair on my rear axel. He helped to to fight with the insurance and get me the new rear differential that my Nissan Frontier desperately needed. He did an amazing job and I am so thankful that the work was done profesionally by Berlin City Nissan. He handled the negotiations beautifully and helped me to get my truck repaired correctly. Josh was terrific and supportive as well during this battle of the insurance versus body shop. I can't say enough nice things about this dealership. They are professional, knowledgebale friendly and incredibly supportive. I would never take my vehicle to another dealership. They are the only ones I trust with my Frontier. I will return to this dealership for all of my repairs as they do a great job and treat their clients with respect and support in tough situations. I also love their shuttle service so that I can get to work while my car is being worked on. Pete, Jerry and Steve have been fabulous behind the wheel of that shuttle bus and have been courteous, helpful and pleasant. Berlin City Nissan should be proud of their hard working employees, I know I appreciate them greatly. Thank you for a job well done, Jeannie Munro - a very pleased customer

EBV

Mar 17, 2010

I brought my car in for what I thought was going to be a small repair and ended up needing thousands of dollars in work. The service department worked with my warrenty company to get as much covered as possible, they gave me a loaner car while the work was being completed, and the repairs were done within 2 days of me walking into the dealership without an appointment. They were extremely nice and treated me with respect. They kept me informed of the progress of the repairs and were considerate of my schedule.

judycarlson

Dec 18, 2009

this was the 3rd nissan we bought from you in less than 2 years. we rolled and totalled our last one 4 days before we bought one this time. we were led to believe we were buying the exact same car we had before, but with automatic transmission,thus costing $1000.00 more than our last car. after we gave you a check for the full amount, we discovered at least 4 things that were not on this car..like cruise control, a trunk that opens without a key, switches to move the outside mirrors from inside the car, and a mirror on the passenger visor. when i went back to your dealership that evening to discuss my disillusionment with the honesty of what we had been told... i was told we had gotten the best deal they could offer and it was no big deal to them if i returned the car. i would have serious qualms about recommending your dealership to friends or family after being treated this way. we shopped almost exclusively at your dealership because we felt you have a good product, but i think the fact that it WAS our 3rd car in 2 years should have brought more compassion and respect during this transaction. i will say that before i pointed out the missing items, matt...the salesman... was kind to me. however that did not translate into trying to make things right when i came back. matt, the financial assistant, was too slick. also, he messed up our title application...which was discovered when i went to register the car. we paid the total amount with a check. he had listed chase morgan bank as a lien holder. i am thankful our town clerk noticed that. i called matt immediately and he told me he would fax the new application to our town hall within 5 minutes. 20 minutes and at least 34 phone calls later, i still had not received it and our town hall was closing. so i drove back down to so. portland from gray and scott helped me get it straightened out. he was very helpful. i hope you will take a serious look at this and make some adjustments in how you do business. i would need some kind of reassurance of honesty before i would do business with you again. thank you for your time. judy carlson

countykid

Oct 14, 2009

We arrived at the dealership late afternoon, around 3:00 PM and Sondra was extremely patient with us as we test drove five different cars. Sondra was very knowledgeable about each and every one and took the time to listen to what we were looking for in a car. Sondra, Guy, and Scott were all extremely helpful and a pleasure to work with. We did not feel rushed at any point, even after still being there after closing! We would definitely recommend Sondra and this dealership.

nadeaus

Oct 14, 2009

Very friendly and helpful staff. They were able to locate a vehicle for me which which was extremly difficult to find within an extremely reasonable amount of time (1 day). The staff was knowledgable about their product and very informative regarding any questions that I had regarding my purchase. Overall it was a great experience and I would definitely recommend this dealership to others interested in the purchase of a new nissan.

NickandDor

Sep 20, 2009

My wife and I had a very good experience with the team over at Berlin City Nissan. The Sales person Jim Craves was very nice and helpful. He answered all our questions. I would recommend the dealership and Jim to my friends and family. He is an excellant sales person and he made us feel right at home.

pudeh

Sep 13, 2009

Jose was great, he clearly is an asset for you. We went to two dealers and Jose had the skill and personality to make the sale. He also has had great communication since the sale. The only thing that could be better is the scheduling of the 3000 mile checkup from the service dept. This appt was made for us, left on my voice mail, and I have long since forgotted the date. I would rather have a teaser reminder that an appt needs to be scheduled, that would be more efficient for me.

lisabrown83

May 18, 2009

Working with both Keri and Jason was a great experience. Keri was very helpful when answering questions about the vehicle and was also very patient with any other questions I had. She took the time to make sure I was getting the best deal possible. And, as a first time auto buyer, she was very patient with me. Jason was also very helpful. He actually made sure that I understood how my payments would work out with several different warranty options selected. Both employees were great to communicate with, and all over the phone!

ndred

Oct 14, 2008

We bought a Nissan Titan in 2004, also an Xtera the same day. Since that time I have traded in my Xtera, but have had nothing but BIG troubles with the Titan. One transfer case, new brakes, rotars, wiring harness, seatbelts, all within 36,000 miles. Within one year, the transfer case went again. After that was repaired, the motor went with 80,000 miles on the truck! The service department basically said oh well, your loss. We can't give you more than $3000 trade in, because we the dealership will loose to much money. What about us, the customer! We paid $35,000. for the truck. I guess it doesn't matter how much money the customer looses, as long as the dealership doesn't loose money. We since have purchased a 2008 Ford, and love it. Never again will we buy a Nissan, nor will we ever buy again from Maine Mall Motors. They don't care about the customer, after the vechile is out the door, and the service department never returns calls in a timely manner, and has very poor customer relation skills. We highly advise against buying anything from this dealership, and never bring a vechile for service there!

Cushing207

Nov 29, 2006

Went in looking to compare with Toyota. Sales person was great, but finance mngr was incredibly rude. I was ready to buy after dealing with my sales person, after talking with finance guy I left angry and put down. I was trying to discuss the price but didn't realize that it was closing time. Obviously the finance person had somewhere to be because he was slamming books and rushing my sales person. I hadn't even been introduced to him but he felt the need to interject his opinion into the conversation. His comments were basically that I could either buy a new car at full retail or their used demo- I was lucky to be getting any price reduction. Turns out there is a reason people buy Toyota- I could get a better deal with less out of pocket! If you are looking to shop Nissan there are other Nissan dealers within driving distance- go elsewhere.