Used Cars for Sale at Bernardi Toyota in Framingham, MA

satisfied_tundra_owner

Apr 24, 2015

Maro Khar made all the difference is this transaction. His knowledgeable and competent way of assisting his customers made it an enjoyable experience, and buying a car is not supposed to be enjoyable!

eliteli

Apr 4, 2015

My credit is horrible. Had a recent repossession but Jason and Sam were able to get me into a decent used car with manageable payments. Probably the most painless car buying experience ever. And when you have credit like mine buying a car is nerve-wracking. Jason and the folks at Bernardi some good people.

johnny5

Feb 26, 2015

From the first phone conversation I had with their internet team and the continued follow up answering my emails with the concerns I had I knew I had to visit Bernardi Toyota. When I arrived the car we had been discussing was pulled up everything we worked out was honored, I cant stress enough how painless this dealership made for me, Brandon and Aydin were both knowledgeable and polite. I wouldn't go anywhere else to buy a car if you are in this dealers area and I will be referring everyone I can.

Amy

Jan 3, 2015

I visited several dealerships, but the price and customer service at Bernardi Toyota Scion were by far, the best. Brandon Keddy and Taylor Tomaso exceeded my expectations.

Charlotte1213

Dec 10, 2014

Working with Dell Silva was easy, straightforward, and a positive sales experience. He worked with us to get the car we wanted at a fair price. I highly recommend him and the dealership. DavidR.

davsnoob

Dec 8, 2014

Great experience working with Marc Ehrgott when a 2015 Toyota Corolla was purchased in November, 2014. No sales pressure and great service delivered (pre sale, during sale, and post sale). Bernardi Toyota honored an Edmunds.com sales price which was very aggressive pricing which probably yielded little to no margin for the dealer.Overall, a very good experience. Bernardi Toyota is a recommended dealership in the MetroWest Boston area for service, sales, and price.David

Lindsay264

Dec 4, 2014

My husband and I recently purchased a new Prius c from Marc at Bernardi. The process was very easy and straightforward--I highly recommend Bernardi Toyota and working with Marc.

KatyD

Dec 4, 2014

I went to Bernardi Toyota without many expectations since this is my first time purchasing a new vehicle. I was pleasantly surprised by the knowledge and patience of the salesperson I worked with, Artie Johnson. Artie made the entire car-buying experience enjoyable and stress-free. He consistently followed-up with me to make sure I was happy with my purchase and to help me with any questions I might have. Every person at the dealership seems to have an immense knowledge and passion for the vehicles on the lot, and they are very willing to assist the customer for any of their needs. I will not hesitate to recommend Bernardi Toyota and Artie Johnson for anyone looking to purchase a vehicle.

JenniferAlisonGorden

Dec 3, 2014

No one ever likes having to buy a car, but James made it a rather enjoyable experience. We were in and out relatively quickly. He helped work with us so that my husband and I got what we wanted and felt comfortable. He answered all questions and was very helpful. James was also very honest which is most appreciated. James is a great person to work with and I definitely recommend him!

venkat.krishnamurthy

Dec 3, 2014

Abdullah Monsour is a great person to work with, We complelely enjoyed our stay at Bernardi. We bought toyota camry from Bernard and Abdullah ensured that the car buying process is transparent and smooth. We would certainly recommend abdullah to our friends and family.VRK

Ccbini

Dec 1, 2014

For several weeks I have been looking for an Avalon Hybrid. On the internet I found several in the color and trim that I wanted. I reached out to many dealers. Even though, Brock quickly called me and was pleasant I decided to go to a dealer that was closer to my home. Sadly, I had a terrible experience from the minute I walked through their door. I left, as I could not do business with a dealer that treated me with disrespect. Fortunately, there were other similar cars available. But, now it wasn't about the color and trim of the car I wanted, but more about the sales person and dealership. I drove home and checked my emails from the other dealers. Bernardi's emails were informative, professional and also personable. I was in touch with Brandon and Brock. They couldn't have been nicer! They were always pleasant and never pushy. A nice big plus was the reasonable price :)My husband and I decided to purchase our car from Bernardi even though its almost a 3 hour drive from our home. We actually got stuck in terrible traffic which made us an hour late for our appointment and past closing time for the dealership. We were met by Dell and also Brandon with smiles and handshakes. We were not rushed during our test drive or the paper work. Vinnie stayed and carefully explained all we needed to know about our new Toyota and about purchasing a car out of state. He even recommended a nice resteraunt for dinner. To find a dealership that works together as a team is unique and what makes this dealership Shine! We had a great experience and would make the trip again!

Dom V

Nov 21, 2014

I started this process contacting Brock on line. He answered every question and sent me all the information that I requested. When I arrived at the dealership he handed me over to Artie who let me test drive the 4Runner that I was interested in. There was no pressure and I was sold. This is the best of my many car buying experiences and it won't be my last with Bernardi.

Neguinha

Nov 13, 2014

Dell is a great seller. We had a good experience buying our new car. He is the best. Thanks dell for everything we love our new car.

Paul N.

Nov 10, 2014

Abdullah got me through the process of leasing fast and painless. He is not pushy at all and understands how buying/leasing can be a hassle and a head-ache . Great attitude and sense of humor. I would definitely recommend his services.

evilee

Oct 22, 2014

I am treated so well when I go to Bernardi Toyota service. Both Eugene and Scott P. are exceptional and keep me posted, live up to all their commitments and work with me on coupons to make sure I can take advantage of discounts. Because of my service from them, I would buy another Toyota from Bernardi in a heartbeat!

nkemmy

Oct 11, 2014

We came into Bernardi for a test drive, and left having purchased a car! The test drive confirmed what we wanted, and Artie and the dealership made it easy to get the car we wanted for the price we wanted. No pressure, and Artie was very knowledgeable and willing to answer all our questions. He was also very responsive after the purchase, keeping us informed as the dealership located the exact car we wanted. Overall, the purchase process really exceeded our expectations.

k11

Oct 10, 2014

Our family purchased two vehicles from Ron in two weeks. I really was not thinking of purchasing a Tacoma this year. Based on the positive experience we had with my daughter's purchase, I've become a loyal Bernadi customer and a Ron fan! Purchased a beautiful Tacoma and absolutely love it! Ron is genuine and believes in the Toyota product and brand. His energy around Toyota's value proposition is engaging and creates followership. Easy to purchase from someone who clearly supports the product you sell.

jpm18

Oct 10, 2014

Love the truck, my experience with Alex was fantastic and straightforward. Go to Bernardi Honda and request Alex! Very knowledgeable and direct. Easy to work with.

cacdui

Oct 10, 2014

This the third vehicle that we purchased from Bernardi Toyota and it would not be the last. We enjoy doing business with Jose he was courteous and he patiently let us chose what was best for us.

Baileygin7

Oct 9, 2014

Our thirds new vehiclepurchase at bernardi Toyota! This was our bestexperience overall!! although we live 5 miles away from another reputable Toyota dealer, we continue to bring our business to Bernardi in Framingham.. Easy access off the Mass Pike, awesome sales team, very clean inside, and the teamwork amongst the employees we met with was well represented.. Artie Johnson was knowledgable, helpful, not pushy!!! Professional, quiet- mannered, we didn't feel pressured.. Three Cheers to Artie for making this purchase so comfortable and less stressful than we expected.. He is truly a gem for the dealership and I hope the managers are reading these reviews.. Artie, if you are still there when we are preparing for our next purchase, you will be our Go- to guy right from the start!! J & G Bailey

Thebarnett

Oct 9, 2014

My wife and I came in with limited time, we new what we wanted and went on a test drive. Our Salesman, Guil, was great to work with and made sure everything went smoothly. Sam Lee in financing was also easy to work with. The car was ready for pickup when promised, I would definitely return for my next Toyota and will be going for service whenever it's needed. Thanks!

jaina8851

Oct 8, 2014

Working with Artie was fantastic. He was patient and helped me find the perfect car. He was very thorough in explaining the car's features to me and also helping me compare the different prices of the cars I was considering. This was the first new car I've ever bought, and I was honestly dreading it. Artie made the entire experience pleasant. When it is time to replace my husband's car, I hope we can work with Artie again.

Carl Hobert

Oct 6, 2014

Bernardi Toyota:I just wanted to let you know that my service rep. yesterday, Manny, was excellent. When he first came outside, I could just tell that he "knew" my 2006 Highlander. I was very pleased with the service I received just several days ago at Bernardi Toyota.First, I was concerned that the thin, dark sponge strip hanging under the car in the front was a frayed belt issue. Service representative Manny assured me that it was not, and told me what it actually was. He then "measured" the exterior of my tires, and talked to me about having almost bald tires. He was very cognizant of my vehicle, and was able to present me with the various options I had, including, most importantly, the "4 for the price of 3" tire deal, and realignment. We even talked about our kids. He was, bottom line, polite, professional, knew what he was talking about, he listened well, he was very even-keeled, and if I had to say one last thing, it is that he deserves a raise. Please say 'hi' to him, and thank him for his very professional work.Prof. Hobert

riley543

Oct 4, 2014

Your service employees are professional treated me with respect . Scott was very nice and the Service Director John said good morning to me and offered me a cup of coffee. I can see the Dealership is under construction very disruptive to the way most would do business. I just moved here from Seattle and have found a home for my Toyota . A great place to service your Toyota , The shuttle service was great drivers name was Gary and I understand they have four shuttles running daily .I checked pricing before the appointment day and found the pricing within reason . Thanks again Seattle to Framingham Roan

Sayra kelly

Sep 29, 2014

Thank you aydin kayabay for your great service . I am so happy to own a toyota rav4 your help was great I will recommend you to my friends to look for your service.

Frency

Sep 29, 2014

I was very pleased with the service that I received from Ayden . He answered all of my life yes toons and guided me to what I feel was the best vehicle for me !

Anna Chan

Sep 23, 2014

In between the different dealers I had dealt with while shopping around for a Corolla LE, Aydin at Bernardi was by far the best one I encountered. Right from the moment my friend and I walked through the doors to the moment we left, we received nothing short of respect, hospitality, and help from Aydin. He is truly one of the few rare salesmen you would meet at a dealership that was truly genuine, had a lot of knowledge about the cars, went out of his way to help you, and didn't try to swindle you. He treated us well and gave us the best price out of 5 dealers we had seen that same day. I would say his friendliness and great personality really made the difference and this is what customer service is all about. It's totally the opposite (of the salesmen from xxxx) at Westboro Toyota, who treat you like a number and so rude almost as if they were the only Toyota dealers around & that you HAD to buy from them.

annmmacdonald

Sep 22, 2014

Art was a very polite conscientious salesman. He made me feel like I was a member of his family.He explained everything about the car and took me for a very pleasant test drive. I didn't feel any pressure to buy the car.I went to that dealership to look and see what their prices were. I really didn't plan on buying a cat that day.:however, because of Art's salesmanship,I went home very happy with a new car.Art certainly is an asset to your company. Ann M. MacDonald

zhengyd2014

Sep 20, 2014

Art took me and my wife for a test drive, I had a good experience with it. No selling talk while we were driving, I liked this very much, so I could concentrate on feeling the car. We were choosing between CR-V and RAV4. The RAV4 test drive gave us better experience, so we end up with bought the car after the test drive.

Tuckerbein1

Sep 20, 2014

They were just above my lowest price of six but another dealer closer to me was the lowest.However, I highly recommend them and Brandon in particular. He answered all my questions and respected the process I was using to choose a dealer. When I gave him the option to lower his price, he was honest and said he could not and respected my choice. This is so very different than the old days of nasty negotiation. I will certainly include Bernardi if I or anyone else is looking for a car.

HRTL

Sep 18, 2014

Jose was our sales person and we were very pleased working with him. Jose knows his products and is a people person. He made our buying experience easy with his no pressure attitude. Many thanks Jose!! We love our new Highlander.

Meghan M

Sep 18, 2014

Hi, I had my car in for service today and when I came to pick it up around 2 p.m.I did not ask where it was parked. Meanwhile, I am recovering from hip replacement surgery and using a crutch. One of your employees stopped the truck he was driving, jumped out and asked if he could help me. He found my car which was parked some distance away and drove it up for me. I was very touched by his kindness and you should commend him for his excellent customer service. His name was Scott. Thank you, Meghan

mahenvg

Sep 17, 2014

It was really a new great experience working with Abdullah. Abdullah is a thorough professional explaining things in detail. He gave us options based on our needs. Last month we bought the Toyota Rav4 and this month we bought Toyota Corolla. Since we were very much happy with Abdullah, we decided to go with Abullah for the second car purchase too. We wish him many more success. We are very much happy with Bernadi as well as Abdullah the sales guy at Bernadi. I will be more than happy to tell my friends to meet Abdullah in case if they are looking out for a vehicle.

Clynkelly

Sep 17, 2014

From start to finish and beyond, Abdullah was easy to work with and made purchasing my new Toyota a stress-free and pleasant experience. I would highly recommend going to Abdullah if you are in need of a new vehicle.

coopercerulo

Sep 17, 2014

I had a great experience with Felipe. My wife and I leased a new Rav4 from him, and the car has been great! He is very committed to providing a professional sales experience.

Son L

Sep 12, 2014

I have had the chance to work with Guilerme Nahra, who was also called Guil in the dealership. He was extremely nice and knowledgeable about cars. I came in late afternoon on a busy day and I did realize that he had had a long day. However, he walked me through the options that he think would be a good fit for me after carefully listening to my requirements. He then nicely let me test drive all the cars that I considered, during which he explained the difference between the model. Unlike other salespersons that I have worked with, I did not feel the hassle to buy when working with Guil, for example, he did not ask for any kind of commitment to run a credit check. I ended up with a model that I really liked, and was excited enough to not realize it didn't come with floormats. I called Guil up and the problem was solved quickly and nicely --- his manager offered me free floormats. Overall, my experience with Bernadi Toyota was great.

Silvia1234

Aug 31, 2014

Alex you are THE BEST ! It was fun working with you. He has a great sense of humor and patience.He is honest and knowledgeable! I will recoment him highly to anyone! Also many thanks to Sam Lee for taking good care of us .Looking forward to have my car serviced there!

carbuyerlm

Aug 31, 2014

Hello,I wanted to extend my gratitude to the sales associates that I worked with when searching for my new car. I was impressed by Carlos Goncalves and especially by Alex Weiner. Alex was extremely knowledgeable and helpful in assisting me when I was at Bernardi Toyota. He is very polite, honest, and above all knowledgeable. I feel sorry that the Prius V was not the car I finally chose just because I really wanted to buy a car from Alex. I wish the Prius had more of the features I valued in a car of that price range. Alex knew everything that I would have hoped a salesman would know. i also want to extend a thank you to Savayn, the sales manager at Bernardi that I worked with. Savayn was outstanding. He really tried to make the best deal he could with great humor and person touch. I am very sorry that the Prius V was not quite the car I wanted.I would definitely recommend Bernardi Toyota and would come back in the future.

4runnerman

Aug 20, 2014

As a long time Toyota customer, I know there are many places to purchase a Toyota. From the moment I emailed Bernardi Toyota I knew I was in good hands. Harvey called me within moments of pressing send for my request for information. He was funny, happy and really seemed to enjoy talking about his dealership and Toyota. I really felt like he wanted my business. Even when I had a lower price quote, Harvey made sure to get me the best pricing before I walked in the door.Bobby Chan was my sales rep who took over for Harvey. I have never met a man so patient. I admit my wife and I had lots of questions about the 2014 4Runner but Bobby answered every one. This was even his day off and I could tell his work ethic was second to none. Doing paperwork with Briana was fast and easy. I even got a great deal on a warranty.Thanks Bernardi and Harvey, Bobby and Briana. You all need a raise !I love my new 4Runner

soao7106

Aug 20, 2014

I recently purchased a RAV4. Aydin was our salesperson. He is a great person. He is very helpful, honest and knowledgeable. He gave us a fair price, and we finished the deal quickly. If you are planning to buy a car, I highly recommend you to talk to Aydin.

heg

Aug 18, 2014

We bought a 2014 Prius V model 5 at a very good price and we received a fair value for a very old trade (196,000 in fair shape). Joe matched the offer I has received using Edmunds for another dealer. The entire process went smoothly and was very open. There were no surprises in this transaction. No hidden costs, no last minute changes. I walked in the door at 11am to start negotiating and I was out the door with my new car by 3pm. Pretty good timing.I highly recommend Joe and Bernardi. This is the second car we have purchase from Bernardi.

mjhenville

Aug 18, 2014

Marco my salesperson was awesome. He provided outstanding customer service with added value. I felt valued as a customer. The entire appointment was enjoyable and rewarding. I walked in at 11am and left in my 2014 Venza at 3pm. The service did'n't end with the sale. I recieved several calls and e-mails to make sure everything was great. Bernardi Toyota in Framingham is my new home. Loved my experience. Thanks so much Marco and see you when I need a new car.

grewalh

Aug 18, 2014

Thank you for providing me with the correct information on my vehicle which reinforced my interest in Toyota RAV4. I found Chris to be professional, knowledgeable and courteous.

Ruthreedy

Aug 18, 2014

I truly enjoyed working with Marco. For a young man, he is very knowledgeable and was so accommodating throughout the sales process. He even brought my new car to my house when it wasn't quite ready when I went to pick it up. Working with Marco reminded me that salespeople can be very honest and forthcoming. He is a guy with a bright future!

AWDSienna

Aug 18, 2014

Beware of them sneaking things in to the "Scheduled Service"! Also beware of them changing the price of replacement parts and be ready to be pressured to review as 5 stars:1) Recommended Service - If you want to perform maintenance according to what Toyota recommends, bring in your Toyota maintenance book (that type of "special request" can't be handled during booking), and have scare tactics thrown at you.On multiple occasions they have tried to sneak doing extra work in as routine maintenance (changing the coolant, brake fluid, or transmission fluid). Do they tell you this goes beyond what Toyota recommends? No, because they don't even know what Toyota recommends "there are too many cars with different service requirements". I had to show them how to get this information off Toyota.com This seems to happen more often at major service intervals (30k, 60k, etc). When I point out that the maintenance guide provided with the car does not call for these things until a later mileage, they say that's what their book says to do. They say theirs is preventative maintenance and try to scare you into thinking your parts will fail early if you don't do what their book says. "We don't want you coming back with a clogged radiator at 62k miles. Have you ever seen what calcium deposits in a radiator can look like?" They say driving in the Northeast qualifies all the cars to follow the severe driving recommendations and that all the dealers in the area follow them. "Call them and you will see." You know what? I did and other dealerships are purely by the book - the Toyota maintenance book not the Bernardi book. The Toyota maintenance book says "perform these service items only if you drive primarily under the conditions listed (dirt roads, dusty roads, towing)". Heck, Bernardi tries to go beyond what Toyota recommends even for severe driving conditions! I guess they'll do or say anything to try to get an additional $150 out of you.2) Changing the price of parts - they have different grades of brakes for instance. When listing the prices on the phone, they charged what they said was the "gold" price for the "silver" option. Honestly, if they quoted the right prices to begin with, I would have gone with the "gold" option because it was only a few bucks more than the "silver". The associate played dumb about it when I picked up the car. It may have been an honest mistake but I list it here in case anyone had a similar experience.3) 5 Stars - Feels much more like "review me as 5 stars or don't review me at all" than "review me honestly" or "let me know what I could have done better."

fdinicola

Aug 18, 2014

Marco was very helpful during my decision making process and ultimate purchase. He did one better on putting me in touch with a reputable body shop when 9 days after I took delivery, I was sideswiped.

pssm

Aug 4, 2014

I went there last week to buy a new car. Once I got there I was measured by what I was dressing and was treated like crap! I explained that I was considering a Yaris, a Prius and a RAV4. The first salesman passed me to someone else (probably because he was too special to deal with a guy like me) and the second salesman said something like "this one is out of your range". What? My range?!? What do you know about me?!? Well, at the end, I went to the Westboro Toyota dealer where I was treated like I should and closed the deal cash in a RAV4 Limited 2014. You guys are too arrogant to have me as customer! I rather go to a place that values the customer and not how he/she looks!

mylittlemargie

Aug 4, 2014

We were very pleased working with Joe, as our salesperson and Sam, who did the paperwork.We leased 2 cars, from Joe and it was a very easy experience. Joe is very friendly and his personality won us over! Margie & John

brosemberg

Aug 2, 2014

Felipe was very attentive. He listened to my needs and provided a suggestion that met my needs exactly. I ultimately purchased the car. It was a perfect fit.

jpsguides

Aug 1, 2014

Our sales person, Artie Johnson, and his management team was a pleasure to work with. I appreciate their sincere efforts to put us into our new Corolla with a friendly and knowledgeable manner. Artie deserves particular commendation for his salesmanship skills and friendly manner.

jojoekerry

Jul 28, 2014

Stuart was great. He was so knowledgeable, willing to provide us with all the details we wanted and needed, and was so patient, even when I brought half my family to see the cars. He helped us narrow down the numerous styles that Toyota offers to find us the perfect fit.

judi001

Jul 28, 2014

Alex was great to work with, he took all the nerves & anxious feelings of shopping for a new car away. There was no pressure, he was professional, personable & knowledgeable! I highly recommend anyone looking for a vehicle to go see ALex. Everyone on the staff was friendly & professional. They make you feel at home!!

Jddy

Jul 27, 2014

ONE COULD NOT HAVE BEEN AT A BETTER SPOT ON ROUTE 9 TO BREAK DOWN!!!!!!!!!!!!!!!YOUR TEAM JOHN IS AWESOME AND YOU NOT ONLY TOOK CARE OF MY NEEDS ,BUT YOU GOT US TO A HOTEL AND FIXED THE CAR THE NEXT DAY .HOW CAN I REPAY YOU I WILL ALWAYS SHARE MY RARE VISIT. OUT OF TOWN I HAVE NO CONNECTIONS AND WITH MY FAMILY AND CHILDREN YOU AND YOUR TEAM WERE OFF THE CHARTS I CAN SEE YOU TRULY CARE ABOUT PEOPLE AND VEHICLE DRIVING ON THE ROADS.THIS WAS MY MISTAKE NOT TAKING CARE OF THE TIRES BEFORE VACATION AND YOU NOT ONLY STOPED TO HELP OUT YOU DIRECTED US BACK TO YOUR DEALERSHIP AND A HOTEL. THANK YOU AS I STATED BEFORE THANKS

charna061

Jul 24, 2014

I have not had any service experience at Bernardi Toyota but I did have a very positive experience when I purchased my new car. I worked with Felipe. He was very professional, knowledgeable and friendly. He worked hard to negotiate a good deal for me and I was satisfied that I had a car that was what I wanted at a fair price.When I picked up the car it was in order and looked great. Felipe was very helpful and patient in explaining the features of the car.I worked with Kevin when I first came to look at a car but he was at a training session when I further pursued my purchase. Kevin was very nice to work with.When I came for my registration and inspection, the service person was very welcoming and efficient.

Wenyang Wen

Jul 13, 2014

Mr. Artie Johnson was friendly and very knowledgeable about the car I am interested to buy.He was busy but very patient and efficient; he did all the work well as my dealer of ToyotaPrius-C.

dhitrys

Jul 10, 2014

I worked with Aydin at Bernardi Toyota and he was great. I was in a bit of a hurry and I really appreciated how Aydin didn't waste my time. He was knowledgeable on the cars and their options, worked with me on the nasty money part, and within a few hours I was rolling out with the perfect new car. He coordinated the registration and inspection process for me too which made the whole thing even easier. I'm sure that there are others at the dealership who may be as helpful, and undoubtedly he was supported by many others to give me the good experience I had, but my experience was with him and I'm glad it was. Ask for Aydin!

slinky

Jul 10, 2014

Alex did a great job, He knew his product, he friendly and efficient. Very easy to work with. Alex and the dealership did everything they said they were going to do.

yawatwere

Jul 2, 2014

I am overly impressed with the level of customer service I experienced at Bernardi Toyota. My sales rep Felipe Amabile was very professional and knowledgeable. I do also appreciate the willingness of the sales manager Savanh Insisiengmay to meet our needs. He worked with us and with a smile. And so did Briana the finance manager who took her time to go over some insurance products. The whole crew was very friendly yet professional and that made our experience a very pleasant one. My sister is very happy with her Highlander, but even happier with the overall sales experience. I would recommend Bernardi but especially Savanh, Felipe and Briana to anyone I know looking for a vehicle.

jshabouk

Jun 25, 2014

I went in last night to test drive a Camry and it was my first experience driving a Toyota product. Thanks to Kevin Rouchi and Savanh Insisiengmay, I was sold on a 2014 Camry SE! Those two gentlemen and Briana Willander (Finance) it was a great experience. Anyone looking for a new car should go to this team. VERY friendly, not pushy, VERY knowledgeable, VERY patient with all my questions, and willing to take the time to educate me about the nuances about Warranty, product and pricing. Can't wait to get my new car! THANK YOU TO ALL!!!!!!!!!

acroatti

Jun 20, 2014

Patrick Osborne was my salesperson when checking out the RAV4 lease. I had been to quite a few other Toyota dealerships and I really liked the way Patrick took his time explaining everything and continually asked if I had any questions. He was very patient with all the questions I had, and I had a LOT! He was very determined that I be satisfied. He also made himself available when I came back for other questions that I had. Patrick s truly an asset to your dealership!

dmilinazzo

Jun 19, 2014

I needed a new car in the worst way and didn't have the best credit rating in the world. In fact, I only went to the Toyota Dealership to prove a point that my credit was so bad that I couldn't lease a car. Then I met Felipe and everything changed!Even with my credit being in poor shape, he was considerate and extremely helpful. He was able to work with me and the bank and I was approved to lease a brand new 2014 Toyota Camry!I had no idea when I entered that dealership that I would walk out the owner of a new car but Felipe was able to pull it off. He didn't make me feel pressured in any way but wanted me to have this car just as much as I wanted it and worked with me until we reached an acceptable agreement that worked out financially for me.Felipe is a wonderful sales person and knows his stuff. I test drove a couple cars and then fell in love with the car I am driving now. Everyone at the Dealership was wonderful. The place was clean and they even had a waiting area inside that offered coffee, juice and snacks.I recommend Bernardi Toyota to everyone that asks me about my new car and I tell them to specifically ask for Felipe if they want the best service and no pressure.I have not had a new car in over 30 years and now I do thanks to Felipe - I was so fortunate and lucky to have had him be the one I walked up to when I entered the dealership. I felt like I had won the lottery!!!!If you are looking to buy or lease a car with the best possible servie around then I would scream if from the top of the highest building that Bernardi Toyota is the place to go and Felipe is the man that will make it happen. He changed my life and I will be forever greatful to himThank you Felipe!!!! you ROCKED my world :-)

rsabitov

Jun 18, 2014

Mike is a wonderful sales person. He listens, he understands, he negotiates. No pushing, no hustle. Nice and easy.Mike has good product knowledge. He made my buying experience very pleasurable.

spenserb

Jun 18, 2014

Alex was professional, dedicated and the entire process was extremely smooth. We could not have been happier with how quickly we were able to walk in and walk out. Going to dealers in the past has been a nightmare and you would spend an entire day at the dealership, we probably spent a total of 2.5 hours between negotiation, finance and walking out the door. I have already recommended Alex to several friends and will be continuing to do business with them in the future.

Jrovers

Jun 7, 2014

This is my second car that I have purchased from this dealership. Ron has made each experience great! I will continue to give Ron my business.

Jtyasuda

Jun 4, 2014

I already recommended a friend who's thinking of buying a new car to ask for Joe O. at Bernardi's. I was pressured by a salesmen at another Toyota dealership down the road; this was absolutely not the case with Joe. He made every effort to get me off and running at a competitive price. Ask for Joe!

gaa868

May 26, 2014

John Hansen and his team fixed my certified venza quickly efficiently and with great customer service. Excellent experience overall and resolved my issues in short order.

justinsteinman

May 26, 2014

Dell was a pleasure to work with. No pressure. Felt like he was trying to get a fair deal for both sides ... he didn't try to gouge me but was upfront that he had to make money too. Helped me understand the features of the car, and was willing to work with me on the value of my trade. He's just a good guy!

subbiahm

May 23, 2014

Aydin provided great service when I bought my new Prius in April. This is my second time dealing with Bernardi dealership (the previous one was for a Honda) and I have had good experience with their sales and service.

arosab

May 22, 2014

Abdullah was great to work with throughout my entire car buying process. He was understanding, followed through, and was not pushy. I felt very comfortable with the entire dealership, and truly felt that Adbullah was working for me. I would absolutely recommend buying a car here, and working with Abdullah.

gertch13

May 20, 2014

Abdullah made my first new truck purchase comfortable, easy, and quite pleasant. If you are in the are, I would highly recommend this dealer, and ask for Abdullah!

carlosusy

May 20, 2014

I am a very satisfied Bernardi's customer since I bought my first car ten years ago. Jose was a great help finding the best price for us. He kept talking to his manager to get everything done right in the way my wife and I wanted. He was very patient and a good listener.

nickw07

May 8, 2014

If you are in the market for a new or even pre-owned automobile, Alex Weiner is the guy you MUST see. He was the first of ten different sales consultants that I went to, that was NOT the least bit cheasy and trying to sell something that he had no knowledge on. Alex was extremely knowledgable and genuinely wanted me to be happy with my ultimate decision. If you go and see Alex about a vehicle, you will not be disappointed in the least bit. He gets an A++ in my book and I would happily refer him to anyone I know looking for a new vehicle! Thanks again for the help and all the effort you put into the deal! I will be back when the time comes for a new car!

juniorepriscilapanta

Apr 24, 2014

I was searching the internet to buy a Sienna . I emailed the Bernardi Toyota and some other Dealers. Few minutes later I got a call from Mark offering to visit them. The next day at 10am(appointment time) I was stuck in traffic when Mark call me and asked if I was okay and if I was on my way to visit them? WOW that surprised me. I got there 5 minutes later, Mark was already waiting for me and introduced me to Dan. There is a phrase that explains my whole experience at the Framingham Bernardi Toyota - " YOU NEVER GET A SECOND CHANCE TO MAKE A GREAT FIRST IMPRESSION" and it was exactly for that great first impression that I bought my new car at Bernardi Toyota . Besides Dan, Mike(Sales Manager ) and Arch Rocha were very professional and friendly as well, they took care of me with great patience. When I picked up the car it was super clean. Dan once again spent his time and showed all the functions of the car.I truly recommend this dealer they exceeded my expectations.

caseam

Apr 20, 2014

I'm writing this review about the salesperson I worked with. Mike G. was very professional and helpful. Since there was a stop sale on my heated seats (as you may know by the news reports on it) I did have to wait for my car. Mike called me to update me on the status of the parts and repairs until they were done. The original salesperson moved jobs during my buying experience but they DID honor his promise to throw in free all weather floor mats. I haven't used the service department other than for the seat repairs so I can't comment on that. I will update my review when I get my free oil change in a few months.

richardvetstein18

Apr 20, 2014

Artie Johnson is the consummate professional. He has sold my family at least 7 Toyota over the last decade. Pricing is always below the competition. Service and attention to detail is superb. I would highly recommend Artie to anyone looking for a Toyota...wait, I have many times!

judygoodwin

Apr 8, 2014

How fortunate we were to have SalesMaster Dan Mahnks walk up to us with a "Welcome" and hand shake when we walked into Bernardi Toyota! His friendliness and professionalism instantly eased our anxiety about buying a new car for the first time in 12 years. When we tried out our first choice and realized that it was not a good fit for us Dan competently showed us other models and helped us with information about the features that would meet our needs. We are seniors and yes, car clueless, except that we knew we wanted a Toyota. Like most people we wanted "time to think about it" before deciding to buy. Dan respected this and didn't pressure us to make a decision. We returned the next day and spent a lot of time with the Bernardi Toyota staff as we finalized the purchase of our 2014 Venza. Dan was like the master facilitator, helping us all the way, even to the scheduling of the first maintenance check-up. It was like having a friend or relative in the business looking out for us. We recommend Dan Mahnks for a professional and personalized car buying experience.

FrankPPuia

Apr 8, 2014

I worked with Mike Geoghegan during my sales experience. Mike was quite knowledgeable about the RAV4 I was interested in. I came prepared with information about the car as well as a potential trade, and he was patient with me in the negotiation process. He was always quite friendly and respectful throughout the process and I felt I received a good deal. I also worked with Brianna Willander in the finance end of the deal. She was friendly and informative, and she explained the technicalities well but wasn't "pushy" with any of the optional coverages. I had bought my previous RAV4 at Bernardi and it was a pleasant experience as well. So far, the "...Bernardi for life" jingle holds true.

dgarbero

Apr 3, 2014

I was lucky to have Declan as my sales rep at Bernardi. He made the all process appear as floweless and very simple to reach an agreement on the deal. He was also very helpful in test driving the car with us and explaining all the features.The deal was very easy as the price agreed with a quote I received from PenFEd online car buying service that is recognized by Bernardi. Overall, one of my best car buying experience ever.

smithjos

Mar 26, 2014

Pretty typical I guess. Found what my wife liked via autotrader.com at Bernardi. Emailed about the vehicle they answered back via email (pretty responsive, no pressure, good job here). Set a time to go check the vehicle, and the sales person (Patrick), was very polite and cordial. We drove the car and then talked price. I was already approved for a loan from my credit union, but was told that the only way to get the advertised price was that I *HAD* to finance through them. This was not posted anywhere I could see, so I didn't like that. But I was assured they could match the rate and term I was already approved for, so I was willing to go along. Met with the finance person, and was told that there was no way they could match the term I was already approved for! They were reasonably close, but still didn't like the tactics of nickle and diming you and breaking assurances right out of the gate. The used car had a few very superficial clear-coat scratches that I asked the sales person to have the prep team buff out, he said no problem. While doing the paperwork they prepped the car, and I received the normal up-sell offer for additional protection warranties, etc. declined and wasn't pressured too hard. I realize this is normal and it wasn't pushed too hard so I'm fine with that. Some folks feel more comfortable with purchasing it and that's fine. So being dark by the time we took delivery and drove home thought all was well. Next morning looking the car over it seems they vacuumed and washed it, but the clear-coat scratches are still there. I can fix them myself in 20 minutes, but the fact that I asked them to fix them, they agreed, and then ignored it bothers me. Overall the experience was pretty typical of what I expect from a dealer, so I rate them as average mostly. Sales person was pleasant, but not effective at resolving anything I asked for.

dln13

Mar 24, 2014

I couldn't have had a more positive experience at the dealership. Michael Geoghegan without a doubt made things run smoothly and had me out the door with my dream truck with no hassle. I had looked around at several Toyota dealerships and was dragging my feet on purchasing a vehicle because I did not like dealing with the sales people at the other locations. With Michael, I thoroughly enjoyed the process. If you go to Bernardi make sure you get helped by Michael!

aadog602

Mar 21, 2014

Mike Goeghegan could not have done a better job. He's very relaxed, knowledgeable, patient and doesn't pressure you at all. We spent a lot of time negotiating because I wanted a ridiculously low price and he didn't harass me when I left the dealership without buying the car. I came back later with my wife to wrap up the deal and got a very satisfying price. The finance guy was great and didn't try to force me to buy anything I didn't want. In fact, he didn't pressure me to buy anything and even got me a lower rate. This is very rare, trust me. The sales manager was excellent and gave us more discounts on accessories when he didn't have to. This is a great place to buy a Toyota. I havent had any experience with their service department so I cant comment on that yet.Ask for Mike G and tell him Alan sent you.

amyhall35

Mar 20, 2014

Alex was great to work with. He is very knowledgeable of the products and features, kept me informed every step of the way, and was very patient when explaining/showing me all of the car features. He even picked me up at the rental car facility to take me to get my new car - that was very appreciated! Alex was fun to work with and I enjoyed the experience.

bhavikmania

Mar 14, 2014

They try to resolve issues but TOYOTA WARRANTY is not good which sold by TOYOTA and BERNARDI has nothing to do with it. Services are good.

jnelson10

Mar 10, 2014

There was your typical back and forth when trying to find the right vehicle at the right price, but Artie was a pleasure to work with. I brought home my new car home on one of the coldest nights so I accidentally forgot my garage opener when quickly transferring everything from my old vehicle. Artie was even kind enough to place it in the mail for me so I didn't have to go back to the dealership. His customer service is top-notch!

Mattjjjjjjjj

Mar 5, 2014

Dan Mahnks was our main salesperson when we purchased our vehicle. He was friendly, attentive and valued our time. Dan took us out on a test drive and was able to answer the questions that we had. During our buying experience, he helped us to select the vehicle that would work well with our family. When we set up an appointement to view the vehicle that we purchased it was ready for us. I recommend Dan to help others to purchase a vehicle.

amyc6

Mar 4, 2014

I started my search for a new Prius through the AAA buying program and it resulted in leads to three dealerships. I immediately began receiving calls/messages from them. Most of them were rote and mundane, but Harvey's initial contact seemed to be a more sincere and friendlier pitch for my business. That, coupled with the fact I had bought a car from Bernardi Honda 20+ years ago, guided me in my decision to go to Framingham (even though they were not the lowest quote). When I stopped by I was immediately introduced to Harvey who called upon Dell to work with me. Then it was off to the races :) Within an hour Dell had: looked at my specs, walked the lot with me for the right vehicle, let me take the car for a test drive and introduced me to a colleague to look at further options. He was attentive throughout the process, ensuring I was satisfied with how things were proceeding. When it came time to finalize costs, he listened carefully and worked with me to reach a price that was mutually acceptable. In fact when I returned two days later to pick up my new car, I brought some research showing different (lower) pricing for the add-on options and once again he worked with me to reach a compromise that worked for both myself and the dealership. Once all the paperwork was taken care of, Dell spent as much time as I needed explaining the mechanics of my new hybrid, as well as how to locate and work the accessories. It was a whirlwind three days for me. Throughout that time, whether at the dealership or on the phone, Dell was very conscientious about keeping the focus on meeting my needs. For these reasons, the car-buying process was not stressful and I drove off the lot a very happy owner of a 2013 Prius C!

TomRegan

Mar 3, 2014

I worked with Ron Gamble and he really made the difference between me buying the car at Bernardi and looking elsewhere for a vehicle. Would highly recommend Ron as a guy you can work with when you're in the market for a new vehicle.

qjxjvjdnciwnf

Feb 27, 2014

Declan, was very attentive with us. He always answered his phone even in his day off. He made my experience on buying a car much easer.

Maritzie

Feb 25, 2014

We walked into Bernardi Toyota on a day on which we had two other dealers to visit, as we were looking for a used Venza. We walked out with a new Venza and never visited the other two places because Dell persuaded us this would be the best deal for us. And so far, it has been the best deal. He is not only persuasive but customer friendly. When we had to provide a deposit earlier than the Finance Manager said, he personally came to our home to pick up the check. He has consistently made sure that should we need anything or have questions, we should call him. And when we do, he has provided the same customer friendly assistance. He has been a consummate professional. Bernardi Toyota is fortunate to have him.

chovsepian

Feb 15, 2014

-;[0po9kj7uh6ygt5f4rde3s2wq1Mike was the opposite of what I expected going into a car dealership. He was extremely kind and most of all relatable. He let me test drive as many cars as I want until I decided which one I wanted and then supported my decision. He worked with me on price and walked me through the process as I was a new buyer. Most of all, I found him extremely relatable. He was easy to talk to and it was refreshing to buy a car from (not a sleazy car salesman) someone who ended up feeling like a friend. He told me about his life and related to mine. I'm thankful to have found him in the process and appreciate everything he did for me including spend 6+ hours with me at the dealership. Thank you!!!

jauer3

Feb 13, 2014

When I came to Bernardi in late December 2012, I was in the market for a new car. Bernardi was the first place I visited. It was my luck to be assigned Arquimedes "Ark" Rocha as the salesperson. He was pleasant, knowledgeable and not pushy. In the end, I bought my new plug-in Prius at Bernardi and didn't visit another dealership. I priced the vehicle I bought on line and found the bottom line price was fair. When I went to pick up my new car, Ark very patiently explained everything I needed to know to get the most out of my car, including hooking up the blue tooth connection between my phone and the car. Over the last year I have been to Bernardi a few times for regular service and inspection. It is easy to get an appointment, the service people are helpful and explain things clearly, and the service is done promptly while I have waited. If you are in the market for a Toyota, go to Bernardi and ask for Arquimedes.

ColleenRobinson

Feb 5, 2014

Great experience purchasing a car from Artie at Bernardi Toyota. The entire process was extremely easy and Artie was great to work with and very knowledgeable. THANK YOU!

LucasKeller

Feb 4, 2014

We would like to start out by thanking Bernardi Toyota and Salvatore Sassone for the most pleasant experience we have ever had at a dealership. Sal leased us a 2013 Rav4. Everyone that we encountered at Bernardi was exceptional. Sal went above and beyond to get us exactly what we wanted. He treated us like family. We would highly recommend Bernardi Toyota to all of our family and friends. We would definitely give Sal 5 Stars for excellent customer service.

sbeling

Feb 1, 2014

We have been working with Dell for several years. He is attentive, courteous, and upfront. We came away feeling that we got a good fair deal and that everything that was promised was delivered.

bramba01

Jan 29, 2014

Michael and staff were great to deal with from the start. I gave them this rating due to the fact that they were very professional, easy to work with, matched a competitors offer and went out of there way to explain the features of the new vehicle. I was very pleased with my experience and would certainly recommend Michael!

RickM1831

Jan 28, 2014

I've always had a good experience with Bernardi Toyota, so I felt confident to buy my fourth Toyota from this dealer, a 2013 Highlander. My sales consultant for this purchase was Aydin Kayabay. He was always very friendly, professional and eager to help throughout the process, so I am glad to recommend him.

TKopoyan

Jan 27, 2014

This was our first experience purchasing at Bernardi Toyota. It was a great experience. Their price was fair and they provided professional customer service without all the pressure that is typically experienced when purchasing a car. In particular Artie Johnson was a pleasure to deal with. Our schedules prevented my wife and me from coming together to test drive the car. Artie reviewed all the features with both of us individually and then went over them again in detail when my wife returned to pick up the car. He really went above and beyond to ensure that we understood and were comfortable with the Sienna and its various features.

Copa4499

Jan 27, 2014

Bernardi is the best.The only dealer that did not chase us around the lot.Everyone was calm and relaxed.Sam Lee was respectful and let the car speak for itself!He gave us space and time to decide. I hope Bernardi makes him a manager. You rock,Sam!

librasun01

Jan 24, 2014

Simply put, Brandon and Dell salvaged what could have been a mediocre experience through their responsiveness and desire to make sure I was happy with the deal I received on my new FJ. I very much appreciated Dell's straight-forward approach to the sale, and I didn't feel like I was being jerked around at all during the price negotiation. Brandon was absolutely great when it came to getting my questions answered, and making sure they were directed to the appropriate individuals. To be fair, if it wasn't for some inconsistencies between what I was told regarding several extended warranties I initially purchased (that were later removed when I signed a new contract) from the finance manager and the fine print contained within the documentation, I would have given a 5 rating of my experience across the board. However, as individuals, both Dell and Brandon get a 5 rating.

rachzach

Jan 17, 2014

My experience at Bernardi Toyota was fantastic. The person I dealt with online negotiating a price was great. Always a very prompt response. When I was ready to purchase the car, Sam Lee was great. He knew all about the features of the car, answered all of my questions. I decided to add protective strips to the sides of my Camry and on the morning I was supposed to pick up the car, the parts hadn't arrived. Sam found the parts at another dealership and personally drove the car there to get the parts and have the car ready for me as promised. He has followed up with me several times since that day. I can't say enough about my whole experience at Bernardi! Thanks Sam!

bill100

Jan 17, 2014

- Just a short note to give a tip of the hat to Artie Johnson of Bernardi Toyota Sales Department :Recently I purchased a new 2014 Camry and Artie Johnson was super responsive assisting the new car sales process.Beginning with an enjoyable test drive of the Camry also during a successful negotiation period then finally followed bya quality session familiarizing me with many of the Camry features Artie was always present gathering and presentingrequired information. Artie, Thank you so much for your help.Regards Bill Rubin

2014LE

Jan 13, 2014

Simply stated, Brandon Keddy sent an honest, no nonsense reply to my initial inquiry about leasing a new Corolla for my wife. Though my wife and I visited a few local competing dealerships, Brandon's e-mail presentation was straight forward with nothing surreptitious and no hidden agenda. When I called Brandon, his genuine comments and his sincere statements made me realize that we needed to make a trip out to the dealership. Once we arrived at the dealership, Dell Silva closed the deal by unequivocally honoring Brandon's e-mail offer. Dell continued to work with us up to the day my wife received her new car. We can truly state that the staff at Bernadi's are reliable, courteous and conscientious. So if you are interested in getting a great deal, first send an email to Brandon - you will not be disappointed. A truly delightful man with a genuine understanding in providing excellent 'Customer Service'!!!

annoyed1

Jan 11, 2014

We had already pretty much agreed on the price of my new 2013 RAV4 from Bernardi on the internet, however you do have to go to the dealership to finalize everything. We were met by Joe and he was wonderful to work with. He is an energetic and personable guy who was willing, still is, to make everything clear and provide any and all information I might need to finalize my decision. He is also willing to provide assistance even after I have bought my car. Thank you Joe. Great guy.

ericmjones

Jan 11, 2014

Sam was kind, relaxed, attentive, and overall ensured that our purchasing process at Bernardi Toyota went smoothly. He worked with us on the price, brought in his managers when needed, and made sure that we were 100% satisfied with our purchase before we drove off in our new Rav4. When we brought the car in for service several months later, he remembered who we were and asked us how everything was. We would highly recommend working with Sam if you are considering purchasing from Bernardi Toyota.

tlamey1

Jan 9, 2014

It was a pleasure to work with Dell Silva. Dell was very knowledgeable, honest, and friendly. This was our first visit to Bernardi and I will likely return there because of the service Dell provided.

jenstephens

Jan 7, 2014

We are thrilled with our new Highlander. Jose was extremely helpful and answered all of our questions from start to finish. His genuine sense of humor made the process feel relaxed. Jose did not make us feel pressured at any point in the process and helped find the car that had everything we were looking for and more.

wynn114

Jan 7, 2014

My experience at Bernardi Toyota far exceeded both Westboro and Boch Toyota (where the salesmen were negative about my trade and tried to manipulate the situation after I'd made it clear what I was looking for.)At Bernardi, Sam Lee was a pleasant professional who said he was there to make sure I was happy with the deal Toyota would offer. The dealership had a positive feel to it from the moment I contacted them about wanting to buy a Corolla. Sam took us through the process and was extremely profession, friendly, and knowledgeable. I have never felt that comfortable with a car salesman before. I would ask for Sam Lee when you get there! He's awesome!

SusanB24

Jan 3, 2014

Loved working with Joe and Sam. Joe was professional and knowledgable. He accommodated my schedule even when it didn't coincide with his (by having me meet with Sam to pick up my new car). What a great experience. Hated to part with my old Sienna, but love my new Sienna!

Ane180ff

Jan 3, 2014

I have worked with Artie Johnson to purchase 6 Toyota vehicles over the past 15 years and each experience has been outstanding and professional. It is the most important reason I keep going back. His professionalism and knowledge of the products makes the purchasing experience easy and quick.

blit21

Jan 2, 2014

We began our search for a 2014 Corolla LE by doing a great deal of research online, and requesting quotes from several dealers by email. Brandon responded to our request promptly with a good price, so I called and said we were very interested and asked for his best price. He asked if we owned a Toyota because we would qualify for a $500 rebate, and I said, unfortunately no. He said fine and to let him know if we were interested. The next evening I called and Brandon was off, so I spoke with Mark. I told him that while Bernardi was not the lowest price, they were close, and based on reviews and the positive sales experience of our daughter that we would like to come in and finalize the deal tomorrow. He said that was great, and they would have the car ready for us to buy. Also, he said that any price differences would be ironed out in person. I made sure Mark knew we were driving almost 100 miles each way and we would need to do everything in one trip. We made an appointment for 1:00 pm the next day. When we arrived at the dealership, we briefly met with Mark, who then brought Aydin over. As it turns out, Aydin knew nothing about our emails and tried to start from scratch (a waste of 15-20 min.). We told him we wanted the black LE and he said fine we could do the paperwork and pick it up in a couple of days!! We were extremely upset...we had just driven 2 hours to get there. At that point Ark became involved in trying to get our car there from Bernardi's supplemental lot about 15 minutes away. He finally came over and said he was sorry, but our car was not available and we couldn't buy it today!! He also stated we had a great price and couldn't move on the price. He felt that the price quoted included the rebate we didn't qualify for. Certainly not our fault. We ended up walking out and going to another dealer down the road, and bought our new Corolla a few hours later. All in all, a big waste of time. If you don't have the car on the lot, how are you going to sell it??!! Why spend the time negotiating by email, setting up an appointment, driving two hours, only to be treated as if you had just started the process?

Jddy

Dec 22, 2013

Great place to service your Toyota . Very helpful after having my vehicle looked at by a non Toyota place local to the area ..I was almost taken advantage of by another garage . Thanks to my gut instinct and getting another opinion by Bernardi service team Ashley the director guy John he was really good. They took me to meet the technician he was a master certified it cost the same if not less for the same service they showed me and then showed me the other work I did not need.I will file a complaint against the other shop . Thank you Bernardi service for saving me lots of money and you guys are honest.

valod

Nov 27, 2013

I have been in Bernardi Toyota many times for service. Always it was ok, sometimes not happy with the work and sometimes for good customer service I went back. This last service appointment was out of all standards. I called and made appointment for next day. Drove there and service rep told me there is no appointment for me, when I asked to see the person who made my appointment, I have been told she (Andrea) doesnt seat in that building and she is in some place in Framingham. Some people working here have NO customer service skills at all.Bernardi Toyota , you are not the only one offering service for Toyota, there are at least 2 other dealers on rt9, who will gladly take my business.

wassims

Oct 25, 2013

I have been looking for a car for a while, and the 2014 corolla was one of the cars I wanted to check out, so I call to ask for a test drive and talked to Ian, the car was not in the showroom so he give me an appointment 2 days later. I called the next day to make sure we're still on schedule, and I get a confirmation that all is good. So I go there, and the car is not there, obviously I wasn't happy with how things went especially after 2 confirmations for my test drive. Jerry shows me the specs of the car on paper which I can see online pretty easy, even better with pictures and I ask him to give me a general quote, Jerry replies by saying to go see the prices online as well, basically returning my answer to me, I explained that I work with a preferred employer so "online" cannot give me the numbers I need to see. After that Ark comes over with some numbers which had no truth about them at all: I asked for a 15,000 miles/year lease, and he gets me numbers for 12,000. I asked for all the other expenses to be included, then he says this does not include no other expenses except the car price, we had to do the calculation over and over again although I made it clear he should include everything in the first place. Mind you, all the calculations were done on paper by hand, nothing printed or run by their systems like other dealerships do, just Ark, thinking and writing numbers infront of me. In all cases, I leave, and 2 weeks later Jerry calls me back to see if I'm still interested in a drive, when I said I leased another car, he starts talking crap about the other car and telling me to come back to them if my car ever broke, although his knowledge does seem to be missing a bit of research since the car I leased has way higher consumer rating than the Toyota.I have been visiting dealerships for quite a while now, and this is not the first time I do that, but I don't think I saw anyone that unprofessional, rude, and has no respect for appointments and customers whatsoever.

BShedd

Sep 2, 2013

First let me say, I would rather have a root canal then buy a new car from a dealership. Being 76 years old, this is based on a lot of previous purchases. Being a prior Toyota owner and very happy with the same, it was time to buy another. With help from my insurance company, three Toyota dealers were recommended to me. One of these was Bernardi Toyota in Framingham , Mass. Upon arrival and expecting another "High Pressure" sales pitch I was unprepared for my reception. Being met at the door by my Internet connection, I was warmly greeted and directed to an informal waiting area and told someone would be there shortly to assist me. Sal Sassone quickly appeared and our discussion began. Sal was the greatest. None of the high pressure sales pitch I expected. After our introductions, I explained to Sal what I was looking for. Sal answered all my questions, made suggestions on some of the options and paint colors and what was available. Our "perfect car was not available at Bernardis, but Sal checked other dealers and quickly located exactly what we wanted. An exchange between dealers could be made. Long story made short, papers were signed and Toyotas 0.0% financing arranged. Sal subsequently picked up the car and delivered the same to us in New Hampshire a few days later. Once again Sal took all the time necessary to show us all the features and how they worked. There may be other great sales folks at Bernardi's but I definitely recommend Sal if you want a "no pressure", knowledgeable, courtesy filled purchasing experience.A well satisfied N. H. resident.

Abcland88

Aug 12, 2013

Very fair and reasonable pricing on my purchase and trade. Jerry and Kevin worked very well together and with me. Jerry's level of service is outstanding. On the financing side, Michelle and Edwin got me the best deal available and walked me thru the process efficiently.

mariona

Aug 8, 2013

I went to Bernardi Toyota in Framingham to purchase my 2nd Highlander. Sam Lee was a wonderful sales person. He was very helpful and easy going through the whole process. He made the experience so pleasant. I would highly recommend the dealership and Sam as your guide!

JohnTMay55

Aug 5, 2013

After getting treated very poorly by my local Toyota/Scion dealer, my wife and I drove to Bernardi where the selection of Scions was better and the sales staff was actually interested in selling us a car. Ian met us in the lobby where he introduced us to Jerry who helped us work out the final details of the purchase and . Two days later, I drove off in my new FR-S.

ttlam01

Aug 4, 2013

Dear Toyota,Who ever decided to put Sam Lee and his manager Ark Rocha together has done a great job, more like a match made any successful business. I never felt pressured nor agitated with their assistance more like comforting and welcoming, unlike other times i have had with the whole car buying services I have had in the past. Sam Lee is very knowledgeable about the vehicles and his professionalism was outstanding. Even thought Boch Toyota offered me a better deal, when it came to price. They were pressuring and felt overwhelming at time, even worse their customers services were so terrible and at times really disrespectful.. That why I did not hesitate to leave there in a hurry, contacted Sam Lee back and purchase the car at Bernadine Toyota. I would highly, highly recommend Sam Lee and his manager Ark Rocha to anyone that is looking for any car or just thinking about getting a new car in particular. Thank you for a wonderful and headache free experience. And I look forward to shopping at Bernadi Toyota AGAIN! Tai Lam

Mortonlee

Jul 31, 2013

Have done business with Bernardi Toyota for many years, both new vehicles as well as service. Have always found both sales and service personnel to be courteous and accommodating. Have bought cars from Dell previously and always found him to be honest and candid. Service personnel have also been a pleasure to deal with.mortbrond

brendan08

Jul 30, 2013

I have work with and leased one and purchased two other Toyota Camrys from Artie Johnson over the past fifteen years. Artie has always had my best interest in mind and has provided customer service above and beyond my expectations. On my most recent purchase Artie took time on his scheduled "day off" to meet with me to insure that everything required to get me "on the road" was completed on time. He even picked me up at The Logan Airport express to be sure that I would get my new Camry on a Sunday morning.Bernardi Toyota is fortunate to have a quality guy like Artie on their sales staff.

mlkf85

Jul 27, 2013

My experience was great. I am happier with this car than I thought I would be and am glad I bought it. Everyone was professional and open. Sami Hatoum, our salesperson, got the model and color car I wanted. He was great after the sale too, as we left items in the car we traded. He patiently took my son out to the car to retrieve our personal items and was extremely kind to our exuberant dog which for some reason (unknown to me) our son decided to bring with him.

maxnmore

Jul 26, 2013

Overall our new car purchase at Bernardi Toyota was excellent! It helped that our sales consultant, Sam Lee, reassured that Bernardi Toyota would be the best to purchase a car as they have large inventories with the best prices. Sam is very professional, has a good sense of humor, and is very pleasant to work with. All that made for a satifying and regret free transaction. I would highly recommend Sam as the go to Sales Consultant of choice and Bernardi Toyota as your first place to look for new car inventory.

SteveBowler

Jul 26, 2013

It was so much of a pleasure to work with Aydin on my Highlander lease, I came back a couple of weeks later with my daughter and she bought a Rav4 from him. We love both cars!

kris1210

Jul 19, 2013

I was coming in from out of town to purchase the vehicle. I already knew exactly which vehicle I wanted to purchase and already test drove the vehicle before coming in. With that said, most of my communication and negotiation was done via phone and e-mail. Regardless, I still was expecting a typical unpleasant car purchasing experience, even if I had done most of the work beforehand. Thankfully I was wrong! It was very hassle free, the dealership stuck to the price I had negotiated, and it was an overall great experience. Jerry specifically was fantastic- very friendly and accommodating. He made it a very quick process overall (for instance, it was around 5:20 by the time we were done with all the paperwork, 20 minutes after I could have gotten my service sticker, but he went ahead and got it done, preventing me from having to come back to the dealership again the next day). As my first actual car purchase, I was pleasantly surprised. Thanks Bernardi Toyota and especially thanks to Jerry!

Leefam9

Jul 19, 2013

Honest, helpful, would buy from them again! They honored an Internet price which was very attractive. Car was ready when they said it would be.

jkrawson

Jul 18, 2013

I started my search online and received info on the style of car I wanted in several dealerships. I traveled to all of them and dealt with a lot of sales people. Sami was informative about the vehicles, relaxed about the closing the deal, which ended up taking 3 visits and over a week as I reviewed vehicles and prices at other dealerships. I purchased from Sami and Bernardi as the price was right and Sami was very helpful and accommodating in making the deal.

seedi78

Jul 14, 2013

Sal is a great sales adviser. He works in the interest of his customers and Bernardi so and the end it becomes a win win situation for both parties. When i walked into the dealership, Sal professionally introduced himself to me and told me he was going to be my sales adviser and was going to be working with me. I was very upfront with him from the moment i walked into the dealership. I told him i don't want any pressure sales and i that i want him to make sure he is making money if i decide to buy a car, but at the same time i don't want to be cheated. Sal put me in the car i wanted, gave me the best deal possible and made my car buying experience the BEST it has ever been. This is my 6th car and when i say its the BEST experience, i mean ITS THE BEST. Everytime i see Bernardi's slogan on TV which is Bernardi for now Bernardi for life... I think of Sal because he really lives up to that. Sal takes great pride at his job. After i purchased the car, Sal took the time to set up my blutooth, went over the manuals with me, even washed my license plate because they were so dirty, LOL... introduced me to service and made sure my first appointment was set up. Sal is GREAT and i will always recommend people to him. Michelle in finance was also great and she knows her stuff.

mason7

Jul 9, 2013

I had planned on visiting 3 dealerships in the area and making my decision on a used Toyota Tacoma. Bernardi was my first and turns out my last stop. This dealership seemed different from the get go. They were only interested in making me happy. The price I paid could not be found for less anywhere on the internet, including Ebay and Autotrader. But enough about price, Sam Lee was the real star here. A young man who helped me every step of the way, before AND after the sale. I cant thank him enough. I have been in the customer service industry for over 21 years and I just want to say Sam is both wise and genuine.

mewing11

Jul 8, 2013

Abdullah made our car buying experience incredibly pleasant from start to finish. During our test drive, he casually asked about my impressions so that he could help us find the exact model that met our needs and preferences. He took his time to show us all of the different models available and answered all of my questions clearly and transparently so that, in the end, I felt assured that I had purchased the best car for our family. He is professional, genuine and friendly, and as such, I would recommend Abdullah enthusiastically to anyone. I would also like to acknowledge Ian in Internet Sales. He was instrumental in providing us with great pricing before we arrived at the dealership and followed up during our visit to make sure that we had everything we needed. Thank you for providing such outstanding service!

nantanslp

Jul 2, 2013

Jerry was very friendly and knowledgeable. The truth is, I was an easy sell...I had been researching a long time and knew the vehicle was priced fairly. Still, I would have loved a little "nod" to the customer, such as some kind of monetary deduction somewhere, no matter how small. Like I said, I didn't ask for much/knew what I wanted. The final word is that Jerry was extremely easy to work with - he made the transition to ownership smooth and painless, including delivery of the vehicle to me in a different state. Thanks!

Ptown444

Jun 29, 2013

I set up my appointment with Ian; I was honest with him, I told him that I had gotten quotes through Consumer Reports and Bernardi was the most competitive. I set up an appointment with Ian and unfortunately had to reschedule twice. Ian was patient and courteous and when I finally made it to Bernardi, he greeted me and we talked about what to expect from the new car purchasing adventure. I told him that this was an exploratory visit, I wanted to test a couple of cars, and I DID NOT WANT TO BE PRESSURED. I told him the first time I hear, "let me talk to my manager," I was out the door. I asked him to find me a low-pressure sales person who could explain the differences in hybrid vehicles. Ian had me wait a short time until Sal Sassone was free, and then we began what was to be a surprisingly pleasant experience. Sal never once pushed or prodded me. He answered all the questions I had about several vehicles. I was joined by my partner and Sal was friendly and respectful to both of us. He knew his product line and offered opinions only when I asked for them. We drove a couple of cars and I left saying that I'd call the next day with my decision. I did follow through the next day, without any pressure from Sal or anyone else at Bernardi. I bought a new Camry Hybrid and I couldn't be happier with my decision. Sal helped me through the financing phase, got my phone set up with the bluetooth available on the car, introduced me to the service people, got the car cleaned, license plate put on and ready to go. He later followed up with me to get my car registered, and inspected. I cannot recommend Sal highly enough. He and Bernardi made a stressful event that I was dreading an easy, enjoyable experience.

gcooke

Jun 28, 2013

Great experience buying a new car at Bernardi Toyota. Brandon, Dell, and Michelle were all easy to work with, low pressure, and helpful. I used Consumer Reports/True Car to start my email contact with Brandon. We had the price and details settled over email before I walked in. Dell was extremely helpful in getting all the details done and I was given a very fair price for my trade-in. I think it makes a lot of sense to do your research in advance, know what you want, and be informed through resources like Consumer Reports. Bernardi Toyota was respectful of the work I had done in advance and that made the whole process painless.

Lhager228

Jun 27, 2013

Ark was amazing! He took his time with us to make sure we were able to find the exact car we wanted. Honestly, we would not have purchased if not for him. His patience and guidance made the sale and we felt he was nothing but fair and honest! I have already recommended him to other people I know! Thanks Ark! You made the experience enjoyable!

atoprak

Jun 26, 2013

My overall experience was great with this dealer and for this reason I have leased a second vehicle in a month. Mr. Aydin Kayabay, sales consultant, helped me a lot in my difficult selection process. He was very friendly, knowledgable, and respectful. I believe, only talented people could provide exceptional experience.

Robdenoncourt

Jun 24, 2013

My vehicle is a 2011 Toyota 4Runner that has 17k miles on it, I was told by the service dept that the recommended service at this mileage was to perform a 4 wheel alignment and 4 wheel balancing, I told the Service Mgr that it did not need it at this time but I was told it really should be done based on manufacturers recommdations. I told them my vehicle was running perfect but they insisted it should be done, so at a cost of $170 I agreed. Since then the vehicle has been back to service 3 different times to fix the alignment and balancing and to date it is still not fixed. The vehicle sterring wheel vibrates and schimmy's terribly at about 60 mph, once I go over 60 the entire vehicle shakes, rattles and schimmy's, but still the Service Mgr and Service advisor tell me (oh that's normal) and there's nothing wrong with it. Clearly the service Tech had no idea what he was doing. Now the car drives like a 10 yr old piece of junk and still Bernardi says nothing is wrong with it....I am extremely disappointed with this dealer, not to mention this is not my first purchase with them so I am not a new customer, I've been with them for about 6yrs+ now and this is the way I am treated. VERY UNACCEPTABLE!!! The dealership should be very ashamed of themselves for letting this continue instead of just fixing the vehicle properly. I will now need to bring it to another Toyota dealer to have it fixed properly and ensure they have qualified Tech's to fix the problem. I would not at all recommend this dealer for service, they dont care about thier customers becuase if they did they would have gone out of thier way to fix thier mistake, and thats exactly what it is, thier mistake!

rzie97

Jun 21, 2013

Recently purchased a Toyota Prius C and worked with Abdullah through the sales process. He was extremely helpful and professional. I wish all sales guys were like him! Will definitely send anyone I know looking for a new car his way!

wouldbecarbuyer2

Jun 20, 2013

On two different occasions, I tried to contact via online chat to ask a simple question about the car. All I got was big dealer tactics to get your personal contact information. I explained that I don't give out personal information because having done so in the past dealerships keep your information forever and call and email you forever. After repeatedly stating that I didn't want to share any information, the person on the other end of the chat refused to answer my question and ended the chat... on two different occasions. Not only did Bernadi loose my business, they ruined it for other big dealers and continue the tension and distaste of buying a car.

smegerman

Jun 6, 2013

My last experience with a car dealer was not so pleasant, Bernardi Toyota, Jerry Encarnacion, sales rep and Audie, the financial person completely turned that around. I felt listened to, that they were honest in what I was told and they each worked to get me what I wanted, a new 2013 Camry at the best possible price. That is why I gave such a high rating and would recommend the dealership and Jerry and Audie.

BijoyChandran

Jun 2, 2013

My husband and I were pleasantly surprised with the experience at Bernardi Toyota with the excellent customer service offered to us by Jerry. He went above and beyond to make sure we are getting what we wanted and at the right price. He heard to us patiently and made sure he let us know all the possible options we could go for and wanted to make sure we were satisfied and happy customers, when we left the place. Thanks Jerry and we have found a dealership for continuous business going forward.

martyparty1978

May 22, 2013

Sal was friendly, honest and personable. He took his time, showed me all my options and didn't give up even when I almost did. Sal has a very helpful, hands on and personal approach which could only come from his experience and background. I would definitely recommend this dealership and Sal Sassone to anyone who is looking for a new or used car! Thank you again Sal!

amyfowler52

May 20, 2013

I have had the privilege of working with Artie Johnson for over 10 years. My first Highlander, a Camry, a used Saturn for my son, and most recently a Tocoma for my husband's 60th Birthday. Artie has always been incredibly professional and helpful. He really goes above and beyond the call of duty. I HIGHLY recommend Artie and Bernardi Toyota for all of your auto needs!

dnoller13

May 17, 2013

I bought my first Toyota from this dealership 2 years ago and have like my experience to this point so it only made sense to return to them. That being said, this experience was the best I have ever had from here or any dealership. Abdullah started the experience-his appointment was late and he didn't want me to sit and wait for the next available sales person. Then Jerry became available - I had my mind on something cute and sporty they both suggested the Rav4 - I was skeptical - but in the end (and after a test drive) I did choose the 2013 Rav4. Jerry got me into the limited version and somehow he and Marcos got it so it is lower than what I was paying on my Camry. Oh, and some firsts - this is the first car I actually got to choose the color on (poor Jerry so patient as I went back and forth) and the first time i got to drive a car off the lot the day of purchase and the appointment was under 8 hours.. all in all I felt like I was the number one customer - every wish granted. I wish I could move this dealership to TX.. I loved them before, but this time they really out did themselves!!

Kateczar

May 6, 2013

I stopped into Bernardi Toyota on Friday to look around. I had no intention of test driving at that point. I looked around and asked Jerry about a car. He told me it was the new Rav4 and I fell in LOVE. Jerry took me out for a test drive and got me started on the initial paperwork. While I wasn't planning to test drive or purchase, the support of Jerry and the Bernardi team helped me to feel more at ease with the car buying process (and trust me. I was FREAKING out). Jerry went above and beyond to make me feel comfortable and reassured about my decision without feeling pressured to buy. Ultimately, I did end up purchasing because I wanted to! I had the opportunity to work with Michelle, who patiently led me through the financing process, working with me every step of the way. Buying a car is a huge decision and investment and I can't thank Jerry and Bernardi enough for making my experience so wonderful. Ill be coming from Western Mass again if we are in the market for a new or used veihicle again!

GregoryLamb

May 6, 2013

Sami was thoroughly professional. He was friendly. He knew the features of the car and how to demonstrate them. He was low-pressure. He asked if we had questions and answered them fully and patiently. We certainly got the impression that he wanted to make the whole car-buying experience pleasant; bringing home a new car should be fun. I would say that anyone would have a positive car-buying experience working with Sami.

mungaze

May 5, 2013

You are blessed to have Osi.he was verry friendly and kind to me.i never planned to buy a car in toyota bernadi but Osi made me to.Thanks.

KPCL

May 5, 2013

Sal is a great guy. He is good at listening, tactful at communicating, and is willing to understand customers' needs. He does not jump on making recommendations too quickly or pressure the customers into a purchase. He acts as a great liaison between the customers' requirements (on both the goods and the price) and his employer's interest. I've been able to purchase a new vehicle at a reasonable cost. I would recommend Sal as an asset to any customer facing work - including but definitely not limited to sales.

lgerlovin

May 3, 2013

Artie Johnson was friendly, helpful, earnest, and patient. He listened to our needs, and was not pushy. Knowledgeable, and when he didn't immediately know an answer he went above and beyond to find out. Made our whole family feel welcome, and made this the most pleasant car shopping experience we've ever had.

summ3r31

May 2, 2013

When I first walk in I met Ark Rocha. I said I want to check if I can get a car here. He said sured and he did help me alot the fisrt time mlast year. I came back trade in my 2009 toyota camry an He show me 2012 toyota camry brand new that i fell in love with Ark Rocha hes Excellent, Very helpful!!!!! Thank you

andywall

May 2, 2013

I knew what car I wanted, and I wanted the best deal. I used Consumer Reports car buying service and got 3 bids from competing dealers. I chose Bernardi based on price, made an appointment, and went there. Not only did they have the exact car I wanted, but I was driving it home 3.5 hours later! Dell is a very professional, experienced, and hard working salesman that I truly enjoyed working with. Bernardi's is very low pressure, with no pressure up-sell for needless add-ons. I would recommend Dell to anyone who wants to buy a Toyota. I have certainly told my friends and highly recommended him to them. Thanks Dell, you have gained a long time customer!

juanvargasm

May 2, 2013

This is the second time we are visiting Bernardi Toyota, the first time we purchased a highlander and our experience was great since we walked into the dealer we felt welcome and after 5years we decided to get a new vehicle and our experience was more than great this time because we deal with Sami very professional and knowledgeable in all aspects very friendly and he did his best to get us the best price possible, thanks Bernardi for having a great sales person.

Frankie4

May 2, 2013

Abdullah was great ! He was available 24/7 . He was extremely honest and comfortable to work with . If it wasn't for him I probably would not have bought my car .

luisr3686

Apr 28, 2013

Just finished buy a 2008 Toyota Camry XLE from Bernardi Toyota in Framingham, MA, and I must say I'm 100% satisfied with the friendly service and buying experience. I was very impressed with Jerry Encarnacion who helped me in finding me the right car that best suits me. I would definitely do repeat business in the future and also recommend family and friends. P.S. Ask for Jerry, you can't miss is bright smile as you come inside.

Karmadog

Apr 13, 2013

Once deciding on a Toyota Tacoma I searched all the local dealers for the best price. Some seemed shady, some seemed pushy. Bernardi not only gave me the best price but were extremely professional throughout the whole process. I'm very happy I went there and love my new Truck!

marat

Apr 10, 2013

Ron Gamble was fantastic and very easy to work with. Ron made the selling experience pain free. His 12 years at Bernardi Toyota was evident right from the start. We actually leased 2 Highlanders from Ron. I will recommend Ron and Bernardi every chance I get.

detern05

Apr 5, 2013

I purchased my new 4runner from bernardi and all I can say is wow!!!!!!I had the deal basically done before I even got to the dealership after a few emails with Brandon. When I arrived to bernardi everything me and Brandon discussed was honored which I was impressed with but also relieved as I knew there would be something wrong...isn't there always??? I then met Artie Johnson who was a gentlemen and literally knew everything about the product. I was thoroughly surprised/impressed and would recommend them to anyone 100%!!!!!

jesurro

Mar 26, 2013

my son and I were fortunate to be greeted by Jerry Encarnacion on Saturday afternoon, we were seated to talk about what we were looking for - we had an exact budget that we had to work with, we thought we had done our homework ahead of time but we were actually asking Jerry to offer us something we could not afford, he explained our options based on our input and listened to what we were saying and asking about, we did not want to finance, wanted to make a cash transaction, we misunderstood the fact that cash sales no longer offer a reduction in price, Jerry fully explained this to us, we decided to look at a used Camry and test drove it - while we liked the car we later realized that with the complete package (taxes, paltes, RMV, etc.) that we were way over budget, thus we thanked Jerry and said we had to bow out, he offered financing but we were not interested in that - we thanked him for his time working with us and he was very kind and professional, he didn't try to sell us anything we couldn't afford and did mention other options in our price range - sadly we left, as we were about to leave the lot Jerry ran out to give us his business card and we all thanked each other againcalled some family members to assist us with the purchase of the car we drove which took a few hours, we were actually able to come up with the asking price and called Jerry back, the dealership was actually closed yet Jerry was still there, he took the time to talk with me and check on the vehicle again for us, we decided that I would come back in the next day, Sunday, to complete the transaction and made an appointment, he did tell us to allow about an hour and a half to do all of the paperwork, when we were walking in we saw Jerry with a customer and he greeted us and said he would be with us shortly, he ended up meeting us right on time which we appreciated, he was polite and thorough explaing everything and asking us if we had any questionsas a rule I dislike dealing with car dealers but I have to admit that it was a pleasure to do business with Jerry Encarnacion - you can take pride in knowing that he is a true asset to your dealership - we've purchased thru Bernadi in the past and I would consider them again in thefuture - as I'm sure youwill agree, a salesperson can make or break your business - I am a happy customer thanks to Jerry's assistance!

Redlight

Mar 23, 2013

I would recommend Bernardi Toyota to anyone looking for a new Toyota or Scion. Brandon was excellent at the start and then Dell Silva took over once we got there to see a vehicle. Both were so pleasant to work with throughout the whole process which as we all know can be a very trying experience. A deal was done in a very short period of time and the negotiations were not pressurized at all. The finance gentlemen was also excellent his name was Edwin. Once again no pressure at all. We picked the car up today and everything we asked for was done, the car was immaculate and Dell walked us through every aspect of the vehicle.I would not waste my time going to another dealer in the metrowest area. I have bought many many cars and this was by far the best experience.

mdenaro

Mar 21, 2013

If Osi Momodu is representative of all your employees, then you cannot help becoming the number one Toyota dealer in the world! He was as knowledgeable, patient, polite and considerate as any salesman with whom I have ever dealt and more accommodating than any of the rest of them. Despite the complications of my living in New Hampshire and buying the car from your dealership in Massachusetts, Osi refused to let these conditions complicate or frustrate a wonderful sales experience. He truly "went the extra mile" in both the sales and delivery portions of the experience. He has earned you a customer for life!

cvelentz

Mar 21, 2013

Osi was very friendly and helpful throughout the process. He was patient while describing the features of the car, taking the car for a test drive, and throughout the negotiation process. I believe that he was honest and steered me towards the car that was right for me, as opposed to trying to up-sell me to a vehicle that I didnt want.

client_2012

Mar 20, 2013

I was in the market for a new Prius and I first spoke with Brandon Keddy, he answered my online request within seconds it seemed, I was literally still on the site. He was extremely knowledgable on the product. I was so impressed on a whim I stopped by and he introduced me to a gentleman Brian Martin who was extremely friendly and great to deal with, by the end of the day I was driving home in my new Prius. If you are in the market you must give Bernardi Toyota a try, ask for Brandon. Thank you for everything guys!!

twinner

Mar 20, 2013

I first spoke with Brandon when I was doing some research on a Rav4 (used). I saw one online that I liked but had some questions about it before I came in to see it. Brandon was so helpful and was so nice and patient with me that I decided to come in and look at the car for myself. I then met Artie who told me all about the car and then some. These guys are so knowledgeable about Toyotas and suprisingly they did not pressure me at all. I felt as if I was buying a car from my friend. All in all it was a great experience and I would definately recommend Bernardi to my friends and family. Thanks guys! I love my Rav!!!

AlanTomaso

Mar 20, 2013

I was refered to Branden by my friend Shawn, who purchased a car a ways back. I worked with Branden Keddy over the phone. Besides being extremely courteous, he seamed very knowledgeable on the cars and what he had to offer. I felt comfortable talking with him. He answered all my questions without any hesitation. I wished all customer service I deal with would be as considerate and knowledgeable as him. When I recommend someone to your facility, I will recommend them to speak directly with Branden Keddy. I appreciate all of Toyotas help and customer support.

srguy1

Mar 13, 2013

Dealership was friendly ,accomodating and attentive to my needs.A friend at work had service done at Bernardi and he said they were great. I'm sold.

ginagreenbean

Mar 12, 2013

I stopped by to window shop and met Jerry, he listened attentively to my concerns and picked a couple of cars to test drive. He was very friendly and knowledgable but didn't pressure me at all. I went to two other dealerships and returned to Bernardi two weeks later. We talked some more and Jerry showed me a car that was perfect for my needs, he took a stessfull situation and made it quite enjoyable.The office worked with me to get me an excellent rate, even gave me better than my bank which surprised me.I would encourage anyone to stop by and experience for themselves what a truely enjoyable and fun experience it is to buy at Bernardi.

LiHiComm

Mar 11, 2013

Osi Momodu was outstanding. I am pleased that I was able to work with Osi on my car purchase. He was knowledgeable and professional. He went out of his way to provide exceptional service. He was also very patient with me - I greatly appreciated his clear explanation of my new car's many bells and whistles. As I said to him at the completion of the sale, I will definitely recommend him to my friends and family when they are ready to buy a new car. Bernardi is fortunate to have him as part of its sales force. Additionally, I am very pleased with the car. This is my second Toyota and I love it.

Jujutinez

Mar 9, 2013

Bernardi is a great place to do business. The service guys are great and always helpful. I plan in returning again for all my service needs. Thanks again!!!

Dimeyer

Mar 8, 2013

I just bought my first ever Toyota from Brandon and Osi at Bernardi Toyota. Brandon was prompt and stright forward offering me a deal on the car I want. My few email exchanges with him were pleasent even though I never met him during the whole process. His representitive Osi is very friendly, enthusiastic, and pleasent to work with. He was very patient explaining all of the features in the vehicle. Overall it is a geat team to work with.

ghoughton06

Mar 6, 2013

I inquired online with several area dealerships about purchasing a new Camry but after a good discussion over the phone with Brandon Keddy I decided to stop by the lot and see what they had to offer. I met with salesman Brian Martin and he showed me around the lot giving me quite a few options on Camry's and other options I may have been interested in. The price and options detailed to me by Brandon were accurate and Brian was a polite, outgoing, and friendly salesman who gave me the full set of options without really pushing me one way or another, which I liked. Long story short I left in a Camry and would recommend Bernardi to anyone in a similar position as me.

MeredithCarey

Mar 6, 2013

My purpose for coming into the dealership was to have the frame of my Tacoma inspected as my mechanic had told me it was rotting. I was not expecting to hear that I shouldn't drive it home...even though it was 12 years old with $190K miles, a busted catalytic converter and a broken seat. :)I was then introduced to Jerry and he was very friendly and understood that I was having difficulty with the news. He was patient and listened to what I was looking for in my new car and offered a variety of different options. When I made my decision, he was working as quickly and efficiently as possible to get it ready for a test drive and then to get it ready for me to take home. It was freezing that night and he took the time to make sure the car was heated before we left.I have had several different questions from items left in my old truck, to financing, to inspection questions and he has taken the time to listen to and answer each one.Michelle was also very helpful in explaining my options for financing and taking me through the process step by step. Brianna was very clear in presenting additional options as well.Overall, I had a very positive experience in the midst of having to make a difficult and spur of the moment decision. Thank you!

SumitDutta

Mar 5, 2013

Osi is very straight forward and is great to talk to. He knows the whole process of buying a new car and will not beat around the bush like most other dealers/representatives in other dealership. If you want someone who can REALLY help you buy a car, Osi/Bernardi Toyota is the way to go.

kerriems

Mar 1, 2013

I am a BJ's member and learned of Bernardi through their auto-buying program. Bernardi staff were so friendly, polite, unpushy and genuinely determined to help make a right fit for me and my family. Never once did any staff make me feel rushed or stressed, and I had been in communication with Bernardi for nearly two months. My family and I had an excellent experience and would very much recommend Bernardi to friends and family or anyone we encounter looking for a recommended dealership. Thank you!

fabled1

Feb 25, 2013

Worked with Jerry Encarnacion trying to agree on a deal for a 2012 Tacoma Baja edition. After having a less than stellar customer experience at another Toyota dealer we came here expecting to not be able to reach a deal,but, the truck is unique and thought it was worth a look. Jerry's attitude was great as he presented the vehicle as a subject matter expert; soon after I developed the confidence to ask him any question that came to mind--- he answered all my questions and never looked annoyed at the amount of questions I had and I never felt rushed and he never looked rushed even before I decided whether to purchase or not. My wife, who dislikes the whole car buying process, commented that she too would make the trip out here even though we are 1.5 hours away as she felt Jerry was solid and professional and made the buying experiences feel comfortable and reasonable. For me, at the time of negotiating he listen and acted to various counter offers no matter how outrages I made them out to be. I can't say enough positive things to highlight the great experience we had dealing with Jerry---it was simple to develop a relationship Jerry and that ultimately led us to negotiate and get into the truck of my dreams. If you are just browsing this looking to develop a contact before you walk in to the dealer--- without a doubt, call Jerry!

MichaelNancy64

Feb 22, 2013

I was looking for a new 2013 corolla and found that this dealership had amazing prices but most importantly amazing customer service. As I walked into the dealership, I was greeted by Sam Lee. I told Sam that I was interested in a 2013 corolla. Sam pulled out a car and gave me a thorough demonstration of the car. We went out for a test drive and came back to the dealership. Although I wasn't ready/expecting to buy a car, I couldn't refuse to the price that they were offering me. Sam was really easy going and really nice to work with. I would highly recommend working with Sam.

rick01778

Feb 19, 2013

When the check engine light on my RAV4 came on, I went to the nearest dealerBernardi Toyotaat the first possible moment. Two months before the same thing happened, and it turned out to be a failed engine coil, which in turn resulted in a blown muffler (backfiring). I arrived as Bernardi opened at 7am. I hoped to have either a resolution or alternate transportation within an hour so I could get to an important out of state meeting that morning.I immediately explained the urgency of the situation, and asked if they could help. The ASM said he would see what he could do. But it quickly became apparent that he was more concerned with how much money they could make off me than helping me as a customer. He started to walk around the car to check the tire treads and the light bulbs for sales opportunities. When we went to the desk, I reiterated my urgency. I told him my number #1 priority was a diagnosis so I could make plans. If it turned out to be just the oxygen sensor, I would pay the engine scan charge, take my car and leave. Otherwise, I wanted to get a rental and hit the road. Completely oblivious to my urgency, he continued to press for other work I could have done. He asked about an open recall. I told him that ONLY if I decided to have repairs done, I would authorize the recall repair, plus a 5000 mile service. I emphasized at least three times that any work was contingent on first having a diagnosis.I asked how long he expected it would take for an engine scan. He told me he would see what he could do as soon as someone came in. I suggested it was perhaps best if I just rented a car and he could call me on the road with a diagnosis. He said no one from the rental department was there yet. I went to the waiting room and hoped that the response would be as professional it was from an out-of-state dealer the last time this happened. I was very wrong.I sat in the waiting room for an hour and a half with not a single word. Nothing about the diagnosis, nothing about a rental. By 8:35am it impossible to make my meeting, so I needed to get home to solve my new problem. I went and told the ASM I wanted my car back. He called the service bay and was told that the diagnostics had been sent to him. According to him, they just finished and sent them. He then told me that it was the number 4 engine coil, and it would be $280 plus tax to repair it, and this was on top of the $112 plus tax to scan the engine. Total charge: $400 to diagnose and replace the number #4 engine coil. When the number #6 coil failed two months before, the total cost including scan was less than $170.I told him I would pay the $112 and be on my way. He then informed me that in express violation of my instructions, they did the recall work and the oil change. When I told him that was outrageous, he said there was nothing I could doI had signed the authorization. He went on to complain that I should be happy that even though I had no appointment, he managed to do the work I did not come there for.Later, I took the car to another dealership for the repair. They told me that the first dealers scan was badly done. They missed an intermittent problem with a yet another engine coil. This jived with the information I gave Bernardi (and which they documented on the intake order--an intermittently flashing engine light). So not only did I pay Bernardi $112 for 5-10 minutes scan (I watched it done when the first engine coil failed), but they did not even do a good job of it. Bernardi later said my car was hooked up to the scan tool as soon as it entered the shop at 7:45am, which was more than 45 minutes before I was given any information. This is not surprising since they had time to do a recall repair and 5000 mile service after completing the scan. It also implies the ASM was not telling the truth when he told me the scan information had just been sent.A few other points on the customer service culture I experienced at Bernardi:* The first time I was hit with an engine warning light, the out-of-state dealer I pulled into immediately understood my dilemma and went to work to help me. At Bernardi, the ASM immediately checked my tire wear and complained that I did not have an appointment. I guess I should have had the foresight to schedule my car breaking down.* If they indeed finished the scan before 8am as is implied by the service manager, and they had gotten me in the rental car, I could have made it to my meeting. But they were not concerned with my needs. It is still unlikely I would have had any work done given the exorbitant price quoted, which I suspect is why they went ahead and did the other work contrary to my instructions.* When I informed the ASM that the 2006 RAV4 was the least reliable car I ever owned, he said that it was not true, and statistics back up Toyota quality. Apparently my individual experience counts for nothing; the four times I have been left in the lurch by my RAV4, and the two times I have stood by the side of the road waiting for a tow truck are meaningless in the face of industry statistics.I strongly urge anyone to avoid Bernardi for Toyota service.

jennanddale

Feb 16, 2013

We saw a used vehicle online at Bernardi Toyota on Friday night before President's Day Weekend. I arrived at Bernardi Toyota in Framingham Saturday morning a few minutes after opening. Sal was waiting to greet me and my eight year old daughter in the lobby. Within five minutes of our arrival, Sal had the vehicle we saw online the night before waiting for us. The vehicle was a very slightly used GMC Sierra 1500. During our test drive, I was so impressed by Sal's knowledge of the GMC product I asked if the Sales Team is specifically given spec sheets on the used vehicles that arrived on theToyota lot. Sal told me he felt it was important to be able to educate his customers regardless of which manufacturer/model he was selling. They took my nine and a half year old Ford F-150 in for trade at a very fair price. The process was made so easy by Sal and the entire Bernardi Staff. I left Bernardi Toyota after just a few hours, having been 1. able to negotiate a deal that would fit into my family's budget; 2. having been educated on after market options available to us down the road; 3. having been fully financed; 4. with an INCREDIBLE new (used) vehicle AND an INCREDIBLE deal. In addition, ALL of this was facilitated in an AMAZING short amount of time. Sal and many members of the Bernardi Staff took time to continuously check in on me and, in particular, my daughter. She was so well cared for by the team (with drinks, TV, snacks) she didn't complain once! I can't remember the last time my daughter did not complain during even the shortest errand. THANK YOU SAL, BRIANA, MICHELLE AND THE MANAGER/S WHO APPROVED THIS TRANSACTION. As I told Sal, my family is truly appreciative of everything you did to help us! You have earned our business on this transaction and for our future needs. I will be sure to recommend Sal and your dealership as often as possible. Respectfully - J. Matthew

sedaSP

Feb 13, 2013

Mr Encarnacion, the Sales Consultant, Mr Torres, the Finance Manager, and Ms Willander, the Accessories Specialist, were very attentive to our needs for a new Toyota at an affordable price. They helped us find the right car at the right price.

Kannappan

Feb 9, 2013

The sales person was courteous and friendly. The sales process took a bit long time and can improve the process. I had a pleasant experience and definitely recommend to my friends.

lhjordan

Jan 18, 2013

Jerry is the best. He worked with me to help find a reasonable price on my lease, and was extremely friendly, trustworthy, and helpful. Ask for him if you're buying a car from Bernardi!!

danepickles

Jan 7, 2013

Jerry was the reason we bought our car. He worked with us for a great price and provided excellent customer service throughout our whole experience.

tacomalover5

Jan 6, 2013

Ian was amazing. We first spoke to him on the phone after contacting the dealership via the internet. He was with us every step of the way going above and beyond anything we could have expected. If it were not for Ian we would not have purchased this vehicle.He personalized attention really made the dealIan is one amazing guy and should should be commended by his higher ups!Thank you Ian!!

amg1289

Jan 3, 2013

I had a great experience working with Bernardi Toyota! All the staff are so willing to help and are so efficient in what they do. I got the pleasure of working with Jerry and he by far is the best car salesman I have ever met. He is reliable, has great customer service skills and is very knowledgable to help you with the car buying experience. He was able to help and assist me in the best way possible so I would be able to lease my brand new Corolla! I was skeptical about leasing especially with my first car but Jerry made me feel comfortable by reassuring me that this is probably one of the best things to do for a recent college graduate. And since it was the end of the year, Jerry was able to offer me the best price for the car that is still within my budget. I had no way of getting to the dealership so I could sign the papers for my car, so Jerry offered to come and pick me up (40 minutes away). I dont know of any other salesman that would take time out of their day to do that?! If there is anyone in need of a new car, I definitely recommend going to Bernardi Toyota and asking for Jerry, he won't let you down!

pan.panda.733

Jan 3, 2013

That is really a fantastic journey to purchase a car with Jerry. He is so professional, easy-going, and also very kind. I just come from China and totally know nothing about cars, but I can talk with Jerry with no worry, he lead the car to me and introduce it with details. He works hard with efficiency and passion, which enable me to get the car just in a short time.Trust me~ If you are searching for a good deal with high quality, JERRY should be the perfect choice for U~ ~!

arose428

Jan 2, 2013

I had a very pleasant and positive experience purchasing my new camry le. Brandon made the whole process quick and easy catering to my very busy work schedule. He was a pleasure to communicate with and talk to . Brian was just as wonderful . I stayed in my price range and got the car i originally was looking up from the beginning. I will continue to follow Brandon in all my future car purchases. As i am very happy with my purchase . I recommend this dealership to anyone looking for a new car. Ask for Brandon Keddy . He will not disappoint you. Thank You Brandon.

benmusic1957

Dec 31, 2012

Great Dealership!We have purchased 4 vehicles here and have had excellent service each time!We love the Toyota vehicles reliability and quality.We highly recommend Bernardi Toyota

kd_mcgee

Dec 14, 2012

My husband and I came to Bernardi in February to purchase a new Camry after our last vehicle was totaled. We worked with Dell who was very accommodating and easy to work with. We got a great price without wasting anyone's time with the back-and-forth. They even took care of returning our rental car to Enterprise so we could drive it home right away. We returned in September to purchase a second vehicle and went straight for Dell. He basically just told us to pick the one we wanted, he gave us the same deal as we got in February with no hassle, and we picked it up a few days later when it was ready. Easy experience, we would definitely recommend both Bernardi and Dell. The place seems geared towards efficiency and ease, at least from our experience.

nathanr

Dec 1, 2012

i was in a bind needing a new car asap for work and they were able to get me less that a 24 hour turn around where i drove off the lot. i only missed one day of work thanks to them and they were very helpful with any and all concerns or questions i had. everyone there was extremely friendly as well.

smarseill

Nov 21, 2012

i recently purchased an acura mdx from bernardi toyota. We worked with Jerry. He was knowledgable, professional, and his customer service was outstanding. We were able to trade in our vehicle, and drive off with our new one in only 2 visits.

Ch1685

Nov 6, 2012

Cowboy is the best! He listened and truly considered what type of vehicle I was looking for. He is very patient and more importantly not pushy. I would recommend cowboy and this dealership to anyone!

jw9696

Nov 5, 2012

Top-notch experience. Quick, responsive, personal. Would definitely recommend this dealership and Sal Sassone! Even in the middle of Hurricane Sandy I received updates on quotes directly from the sales team.

oleg620

Oct 28, 2012

I needed a car in a rare color. The dealer located it for me.Matched the price from another dealer.Negotiations were quick and fun.I also have the car serviced here.

rickspada

Oct 23, 2012

Nice car, no issues with sales. The deal was very easy as I get a discount via an arrangement that the MathWorks has with Bernadi.

mgitommy

Oct 22, 2012

Bought our fifth Toyota from Bernardi,and as usual, we were very pleased with the customer care we received from the dealer. Sal was extremely knowledgeable, friendly and never made us feel as though we were being pressured. When we asked for a few minutes to talk privately, he obliged, and left us alone, without interuption. He was a pleasure to work with from beginning to end.

c hanson

Oct 19, 2012

I was sent to Bernardi on a friends recommendation to deal with Artie Johnson. He was wonderful when I bought my 2010 Prius and continues to be helpful whenever I have a question. I would definitely go back and deal with Artie again, infact plan to when I am ready for my next Prius.

Wilsonacuna

Oct 16, 2012

Dell made this such a great experience for me and my family. I felt like he was my friend helping buy the best car for me and my family rather then any sales person trying to make a fast sale. I felt that Dell and the Toyota dealer ship were fair and honest. I could not be happier with my purchase. I will defenitily come back to purchase my seconde car with you guys!!!

shoes02030

Oct 16, 2012

Sal did not play games or force me to make to make a deal. I was allowed to think and ask all necessary questions. I was also able to negotiate a price that felt honest and fair to all.

Amerc11

Oct 15, 2012

I baught my new prius at bernardi toyota. Before i came in i worked with Brandon Keddy to help me find the right car. He gave me a great price and when i arrived at the dealership I worked with Brian Martin who was also a pleasure to work with. Overall i would recommend bernardi toyota to anyone!

mschoenen

Oct 13, 2012

The experience of working with Sal Sassone was everything a car buying experience should be. I called the dealership ahead of time, and upon arrival the car was reserved with my name. Sal was friendly, knowledgeable, and above all-fair. Toyota products speak for themselves, however, working with Sal made the process smooth and easy from beginning to end. He was a true professional and I plan to recommend Bernardi and Sal's services to any friends, family or associates in need of a new vehicle. Bernardi and Sal get an A+.

billwill413

Oct 4, 2012

Had my first experience here last week after checking them out online and I must say I was thoroughly impressed with all aspects starting with the selection all the way through to the customer service and just the generally friendly attitude that everybody I dealt with seemed to have. Brandon Keddy was a pleasure to talk to over the phone and Dell Silva was a friendly and helpful salesman on the lot, would recommend to anyone in the market for a new vehicle.

glengg88

Oct 3, 2012

I originally came across Bernardi Toyota on the internet while I was perusing new vehicles. I did have an initial interest in Toyota as a brand because of their positive reputation and the site had a number of appealing options but early on in the process I was unsure if I could afford the purchase. After my initial inquiry online I was contacted by Brandon Keddy and was tremendously pleased; I shared my concerns with him and made it clear I did not want to be talked into anything. He was beyond understanding and assured me that I would find a car at a price I was comfortable with or I would leave the lot, no hard feelings. When I arrived, Sami Hatoum was equally as easy-going as he showed me around. I ultimately drove off in a new Camry and while I'm extremely happy with the purchase the real reason I am writing this review is because I felt comfortable throughout the whole process at Bernardi, something I don't usually feel at a car dealership. I'd recommend Bernadi Toyota to anyone and absolutely will be coming back 25 years from now when I'm done with my Camry!

cam6828

Sep 28, 2012

I can't say enough about the great service I received from Beranardi's during my recent purchase of a 2012 Toyota Camry. Having driven the same Honda Civic for the past 14 years I was a bit rusty in the car buying department but knew it was time for something new. The staff at Bernardi's in Framingham most definitely set my mind at ease. They were my first stop of my car buying journey and I found myself, a month later, right back where I started from knowing that I was getting a wonderful car at a fair price. I would like to specifically thank Iurrii Krybanch, the salesman who I worked with, for your time and effort getting my into my dream car. It was truly a pleasure working with you and I would most certainly recommend Bernardi Toyota Scion in Framingham to my family and friends!Sincerely, Carol McHale

Cuttiebell22

Sep 26, 2012

This dealership has great salesman like Jerry. He's new at this location and knows what he does. Please visit Bernardi Toyota off route 9 and talk to Jerry, he will help you no matter what situation your in!!

mytoyota45

Sep 24, 2012

They were fast and professional, it was an easy experience and I would recommend Bernardi Toyota to anyone looking for a new car, this place is great!!!!!

emerald.littlejohn

Sep 6, 2012

The staff was highly skilled, very professional, very considerate and happy to help. The financing procedure went more quickly than I expected, and the dealership is very easy to locate. My salesperson was excellent at providing features during the test drive off the top of his head and the team was very compassionate and worked to meet my transportation needs within a budget. I would highly recommend them to anyone who is looking for a new or certified car. I am very pleased with my purchasing decision and experience and am very excited about my new car!

watches1

Aug 29, 2012

THE ENTIRE SALES DEPT AS WELL AS KEVIN, SALES MGR WERE VERY PROFESSIONAL IN THEIR ATTENTION TO MY SHOPPING NEEDS.It was a pleasure buying my new automobile from this dealership. I highly recommend Bernardi for your auto needs...

omakos

Aug 14, 2012

Everyone, especially Marcos, maintained a high level of professionalism in the dealership. Although there was some initial confusion during the negotiation and financing process, Marcos stepped up to the plate and assumed responsibility for the closing of the deal. I highly recommend both the dealership and Marcos as a sales rep who is very knowledgeable about the car that I purchased.

raj301234

Aug 8, 2012

I went for check engine light on. they detected it was failure of oxygen sensor.i was out of warranty by 2 days (3 year). At first they offered me free parts but i have to pay for service. But on my insistence sales person Manny was able to work with me and his manager to do it free.They definately will be my first choice for all car workGreat service.Just on side note, ever since i purchased this car, i have always taken to Bernardi Toyota.

asp0811

Jul 18, 2012

I visited this dealer to buy a 2012 camry. First visit we did not agree on the price so I walked out, then the dealership called me twice in a day or two, and agreed to sell me the car at the price I was looking for, so I went back to dealership that evening, then to my surprise they hiked the price by a grand $$$$$. How can they renege like this? Luckily it was not a long drive for me, so no inconvenience but still I am extremely perturbed and angry about this situation. Staff was not very friendly, and treated me as if they were doing me a favor by selling a car. Will never visit this dealer again and certainly not recommend it to anyone else, although this is my personal experience, but overall am absolutely dissatisfied with the whole experience.

lennckup

Jun 25, 2012

I purchased a Prius V model 5, which was in short supply. Although it required over two months to get the vehicle, the salesman was pleasant and helpful, keeping me informed. I was able to negotiate a fair price, with little pressure. Finallizing the transaction was simple. The dealer prepared the paper work and registered the vehicle (for a fee), but this was helpful, as there are many fewer Registry offices in MA. The salesman took the time to review all of the controls and answer my questions.

eaingersoll

May 19, 2012

I had a great experience at Bernardi Toyota in Framingham. They meet all my expectations and more especially from Brandon keddy who left me feeling great about my new car and leaving me knowing I was in great hands if your looking for a new or used car I'd recommend Bernardi Toyota-Scion to anyone.

jah217

Mar 31, 2012

service department is a rip off bought the extra care service did not cover the service ( engine burning oil) i did service at the dealer at 35k and got all my regularly scheduled oil changes at jiffy lube i noticed the car was burning oil at an unusual amount for such a new car i took it to them they changed the oil and told me to come back in a bout a thousand miles to check the oil level i came back they said it was fine a couple weeks later in about another 800 miles i brought the car back to them cause i noticed it was blowing smoke now i need a whole new engine on a 2008 rav4 73000 they told me they would charge me 600-800 to check to open the engine to diagnose the car now 2500$ to put car back together without even fixed since extra care warranty ( rip off) denied the claim would not recommend

patlap21

Feb 21, 2012

Bruno Medina worked with me over several visits to be sure I got the car I wanted. Bruno is friendly, knowledgeable, and very patient. He can't do enough for you and wants to make you happy. I finally bought the 2012 Prius V and am very, very happy with it. I have had my other Toyotas serviced at Bernardi's and can recommend their service department without hesitation. I was very happy with everyone there.

norling1

Feb 6, 2012

We lease our cars. This has been our second leasing experience at Bernardi Toyota in Framingham. On both occasions we worked with Ron Gamble. Ron is extremely knowledgable about his product, friendly and the list goes on! We will definitely lease our car again from Bernardi Toyota in Framingham.

nate20193

Jan 18, 2012

I bought my 2007 Nissan Sentra from Bernardi in December 2010. So far I couldn't be happier with the cars, and I have had no major issues with it. Brandon was great with everything all the way down to the inspection. He worked to get me a great price, and great payment options. I would recommend Bernardi Toyota and Brandon to anyone. Thanks again Brandon.

Oh4Corolla

Jan 11, 2012

Excellent deal on a great vehicle and they honored the online price mistake. I found my used vehicle (2009 VW Jetta Sportwagon SE) online at a great price and I inquired on the web to see if it was still available. I was contacted back within the hour by Brandon Keddy. He provided exceptional customer service and had the vehicle ready for us to test drive when we arrived at the dealership. We then took a test drive with Ron Gamble. Ron provided zero pressure, which was just what we wanted.When it came time to talk numbers, they would not budge on the internet price of $13,991 (we found out it was a mistake and the price was supposed to be $17,491). I usually wouldn't believe it was a mistake but I did realize it was a great price. We put down a deposit on the vehicle and they held it over the weekend for us. I also found a $500 off coupon on the website, and they honored that as well. I paid for the vehicle the following Monday morning and picked up the vehicle the next day. The only negative feedback was the Manager who went over the paperwork with me at the end, whose name was Rob. He rushed through all the paperwork, and did not carefully go over the numbers with me. This resulted in a $500 price mistake that was quickly fixed once I pointed it out. Maybe he rushed because the dealership made a mistake on the price and did not make as much profit as they wanted to, or maybe they even took a loss. Either way, I'm still a buyer and should be treated the same as any other.The next day I got the cold shoulder. When I picked up the vehicle, Rob and I made eye contact and he didn't say anything. I was right in front of him at the desk and he couldn't even say hi. The keys to the vehicle were hanging on the desk right next to him but he didn't pick them up for me, rather he paged the salesman Ron to come get the keys. Overall I would say the experience was a 4 out of 5 stars.

Hybrid15

Jan 10, 2012

Bought my camry hybrid from this dealership.I dealt with brandon keddy best experience i had did not play games. He was very professional. They made this a very easy process while helping me find exactly what I wanted.

ajm4343

Jan 6, 2012

I first came across Bernardi on the internet while I was looking for used cars, I was checking out Nissan Altimas and while Bernardi is primarily a Toyota dealership they had a used 08' model that caught my eye. I inquired online and spoke with Brandon Keddy who ended up being as excellent a sales rep as I have ever encountered while car shopping. I live in Boston and at the time had no vehicle but I liked the Altima so when I mentioned that I was going to take the commuter rail out to see it he actually offered to drive out to me in the car and allow me to test drive it around my area. I obviously accepted but what I ended up liking the most about the experience is that even after the generous test drive I was not heavily pressured to purchase the vehicle. Of course, I did end up buying the car and am confident that I paid below market value for it which was nice as well but the customer service impressed me to the point that I have already referred more than one friend here and would recommend to anyone.

dicart

Jan 5, 2012

My first contact was through the internet in which I requested a test drive in a Rav4. I received a reply from Brandon - almost immediately! I made an appointment for the next day at 9 a.m. I was greeted by the friendly receiptionist and then introduced to Bruno Medina, sales rep. Bruno explained the different options from basic on up and asked exactly what I needed/wanted in my new vehicle. He showed me the inside of the vehicle and explained everything about the car - ALL my questions were answered. I mentioned I had concern that the Rav may not fit in my driveway. We went inside to speak to the sales manager - Arthur Caouette. He said - if you are concerned - drive it home and see! I live 20 miles away and was quite surprised I was allowed to take the vehicle that distance alone. I was very happy and relieved that the Rav fit fine in my driveway. Upon returning to the dealership - I was greeted at the door by all in the showroom asking if it fit - all were happy when I smiled and said No problem! I sat with Bruno to discuss a price as we were joined by Arthur. They gave me a price and I politely informed them that I had to do my homework and shopping. Both gentleman asked me to return to get the best deal possible and would match any deal I got from another dealer. I then went to another dealership, although treated politely - it was nothing like Bernardi. Bernardi Toyota is very friendly, welcoming and made me feel comfortable. I slept on the information I had learned and the next day, again emailed Brandon and got a response within minutes. I went to Bernardi, made a deal and drove my new Rav 4 home later that day! I met with Michelle to handle the financing - she was very friendly and made sure I understood everything about the car, warranty and the financing. I had a GREAT experience there and wouldn't hestitate purchasing any future vehicle from Bernardi.

owned7toyotas

Dec 18, 2011

We are very pleased with every aspects of the transaction. The car that we are interested in (2012 Camry Hybrid) was not available when we first visited the showroom. The sales associate contacted us several weeks later when the car came in. One of the best experience in buying a car we had. Got a good deal and no high pressure sales. Very friendly and helpful service.

rhinorose

Dec 10, 2011

Arthur Caouette and Marcos Torres listened to my needs and requests and helped me to determine which Toyota would work best for me. It was the most positive, pleasant and fun car buying experience that I have ever had! At no time did I feel any pressure whatsoever. Arthur and Marcos have a service mindset which came through in a positive, professional way. I felt like I was working with a trusted friend and colleague during this experience. They found a vehicle at another location that met my needs and got the vehicle to Framingham. While I was waiting for the delivery of this new vehicle, they arranged for a loaner. It wasn't about selling them me a car but rather helping me find what vehicle would work for my situation and needs. Rob Cassim was able to build a finance package that worked for our budget AND we were able to get an extended warranty and some additional options.I would highly recommend these gentlemen and this dealership. This is our second vehicle that we have bought from Bernardi. I also would like to put a plug in for the great service team as well. It is not only where you buy your vehicle but where it will be serviced as well. I have had great service experiences with John Hansen. He takes good care of my vehicles.

cjknight1958

Nov 30, 2011

Anton was very friendly, helpful knowledgable and efficient throughout the sales process. He took the time to explain and test drive on two occasions first with my wife and daughter and a second time with me and my two duaghters. I came back a third time with a TrueCar price that he was able to match with minimal effort. I had 5 other dealers obtained thru TrueCar that was willing to match the price, but I came back to Anton becuase of the personal attention and the professional manner in which he treated my family. Thanks Anton, keep up the good work and we will see you next time when my other daughter needs a car. It is very important for me that the sales process is relaxed and simple otherwise I walk away, and with Anton I did not walk.

louisforti01

Nov 19, 2011

Just bought a brand new 2011 Toyota Corolla .... This was a great experience. I was immediately greeted by Iurii (Sales) . They listen to the customer and I got a great deal with little pressure . I had recently been to 2 other dealerships and it was not pleasant at all .The team at Bernardi Toyota did a fantastic job and we met everyone there. I was really impressed with the entire staff and the fact that we got a good price and wasn't there all day long. My hats off to the team at Bernardi toyota , my wife and I are very happy with the entire experience and most of all the vehicle.Thank you Philip,James, Mike, Jean (management) Iurii (sales) Rob ( finance) I owe you Rob still... Al ( finance) .... If you are looking for a good deal and value your time see the the team at Bernardi , I know I will . P.S got a great deal on an extended maintenance program ! :) Best regards One Happy customer.

ekinsella

Oct 7, 2011

Everyone at the dealer was helpful. Mr. Spezzano went the extra mile to explain my car's problems and he offered sound advice. This particular dealership is not where I bought my car and is not near my house but because of my experience with this dealership I will return. It was my best experience with a dealer.

mangoaustin

Oct 6, 2011

Todd Downes did a great job and went above and beyond with our service call. He helped me with my three children to get them in and out of the car and assisted me with the car seats. Thanks!

sauster

Sep 30, 2011

Service was exellent. I hate the process of buying a car and Ms. Miranda was extremely helpful throughout and made this a really easy and pleasant experience. Mr. Kassam was very helpful and accommodating through the financial aspects and very congenial. I can honestly say it was fun.

brendantally

Sep 29, 2011

Very happy with the service and knowledge of the sales person. The dealership offered a low pressure approach and respected my opinions and wishes. My only regret was not purchasing the vechicle on Saturday 9/24 and working with the Sales Manager, Jim Lucido. He seemed to have a better understanding of customer service than the other sales manager we dealt with.

vishalgupta2

Sep 26, 2011

I got my 2005 toyota corolla to bernardi toyota for a mini service and they told me that there was a leakage in my car's power steering line and it needed to be replaced. They asked me to make an appointment when I was ready and bring in the vehicle for repairs. I called up a few days later and made an appointment for the work.Took my vehicle to the dealership on the appointment time and was told that my car will be all set in 4 hours. I left the car and went back. About 3.5 hours later, the supervisor called me to tell me that they do not have the parts. Though this dint go as well but the dealership was very good in reacting to this and they explained to me the changes they were putting into the process to see that this is not repeated. They offered me a free rental for the period when they had my car back for work and also offered me a great discount.

Nora0101

Sep 26, 2011

Pavel was very knowledgable and helpful in helping us to select our Prius. His professianalism and happy attitude put us at ease and reassured us that we made a right decision about buying a car from Bernardi. Finance manager Rob was excellent and helpful. If you need a car, go see Pavel.

hansen16

Sep 25, 2011

We went to look at available used Camrys, and to discuss the financing options available. We found a car we liked, and negotiated a great price. Our salesman was knowledgeable and there was no pressure to act. We ended up financing the car, and our experience with the financing staff was easy and professional. I would recommend Brenardi Toyota to everyone.

belle5613

Sep 24, 2011

My car "died" in my driveway after returning home from work. I called Bernardi Service and then AAA to have my car towed in to be diagnosed. It turned out to be the starter and a valve vacuum switch (?)I received excellent service over the phone when I initially called. The next morning, I received a call from Todd Downes at 8:30am with the diagnosis and again at 11:00 to tell me the car was ready. The service was prompt and Todd was very courteous and thoroughly explained what was going on. It was a pleasure to work with him.Other than the cost (YIKES!!!) I was totally satisfied with my experience.

Sandy01701

Sep 24, 2011

Exciting, a bit nerve wracking... But WOW what a ride! From beginning to end, details were looked at... An answer was found to every question. backup support from Toyota team. We were sent on our way smiling!

Frank Ricatto

Sep 21, 2011

I thought I would have a difficult time getting service, but instead they fixed my car without questions. I was out of town and Erin helped me like I was one of their regular customers. Thanks!

tjgarg2000

Sep 20, 2011

The staff at Bernardi Toyota are very friendly and professional. They all took the time to make sure I was happy with my experience. The manager Phil was outstanding and Rob in finance did a great job finalizing the deal. I will never go anyplace else but Bernardi Toyota for a car. I highly recommend them to anyone.

Anya Tregub

Sep 18, 2011

One of my friends recommended me to go to Bernardi toyota to salesman whose name is Pavel Kostyukov and i was satisfied. He helped me to choose the car i liked. He was patient and very helpful. I am tottaly happy with my choice. I would recommend Pavel Kostyukov to everybody.

Kateryna

Sep 18, 2011

After my car broke down, i needed a car immediately. So i came to Bernardi Toyota. Pavel Kostyukov was my salesman, who helped me to find the right car for my needs and my budget. He was very friendly, funny, informative and attentive. I am very satisfied with the service and professionalism Pavel provided, because i got my car the next morning delivered to my house. I would (and I DID) recommend to my friends to buy their next car from Bernardi Toyota and deal with Pavel Kostyukov.

satwood

Sep 10, 2011

I got a recall notice in the mail about an ECM issue with my 2008 Toyota Corolla, so I scheduled an appointment to get it repaired at Bernardi Toyota. My service advisor (Erin) was friendly, knowledgeable, and helpful -- but not pushy about trying to sell additional services, which is a refreshing change from many dealers. The waiting area was comfortable and they had coffee, internet, and HDTV. The repair was completed within an hour, even on a Saturday morning, which I imagine is a busy time. They also provided a complimentary car wash. A very quick and smooth experience!

epiphany888

Aug 16, 2011

I got several quotes from other dealers for 2011 Camry LE. One quote is $204xx from another dealer. I stopped by Bernardi and test drive a car with 143 miles, at the same time somebody checked my 1998 Camry for trade-in value. After all these done, negotiation started, the saleperson brought up a price of $214xx for the 143 miles new car, the trade-in value is much below KBB value. I said: show me your best price, tell me you are willing to compete with other dealers. That guy dare not to answer me these questions and just want to push me sign. Eventually the manager came out, said: this is invoice price, we can't go below $214xx, blahblah. I had to show the $204xx quote again, they just didn't want to look at the quote. I visited so many delaer, this is the only one who had no any aggresivenese and gut to compete price, they just want to fool around and survive by cheating and lying.

zappermd

Aug 6, 2011

Car buying is generally a stressful experience. This is my second purchase at this dealership. Both times I have found the experience to be pleasant. The sales staff is pleasant, helpful and not pushy and are willing to talk straight to you. The salesperson Iurii Kryvanych went out of the way to let us take our time and figure out what we needed.

lgsinger

Jul 25, 2011

They made the experience fun. I feel I got a great car (had my mechanic check it out and he gave it an A+) for a very fair price. Also got a fair price for my trade in. Was treated with respect and actually had a lot of laughs in the process. Car was waiting for me when I brought to my mechanic, with a full tank of gas. On delivery, Yuriy, my sales person, went through the entire car with me, just to make sure everything looked good. I would definitely buy another car from them...new or used. Leslie

djavlekar1

Jul 16, 2011

We were in market for 2011 Toyota Sienna LE AWD. After visiting 3 dealers, we visited Bernardi. Sales person Marcos took good care of us. They had Sienna that we were looking for. We went thru what we had mind (invoice cost, trade-in value etc.) Without any sales pressure, deal was closed in 30 mins. Business manager Jimmy was quick and concise to our needs. He was not trying to sell those aftermarket options etc. Overall we had a very good experience and will recommend to friends and family members.

s_waugh

Jul 13, 2011

My husband and I have now purchased 2 cars from here in the past year. We were very pleased. Our latest purchase was my venza. We went in just looking and ended up with a new car. The salesman Ron greeted us at the door immediately with a friendly smile. He asked what we were looking for and took us to see them. Once I got to test drive the car I fell in love. The car was a little bit more than I wanted to spend, and the car that was closer to the payment I wanted didn't have the features. When we went back into the show room John, the manager was able to work with us and get us the car we wanted for an affordable price! We went in on a Sunday and I didn't want to pick up the car until Friday because I was going to be out of town for business, but when I returned a day early, the staff was very accomidating and able to process everything in a quick and efficient manner. Since my original salesman Ron was off this day, Marcos was able to assist me. He made sure that I got everything I needed. Everyone that I dealt with was friendly and made sure that I left a happy customer. Also all of the guys at the desk in show room were very friendly and helped with anything I needed when it came to paperwork I had to fill out. Overall I was very pleased with the service and will definetly return when its time for a new car :)

santiago2315

Jun 18, 2011

We decided after searching for quite a while to stop by Bernadi and found out what they had on stock... after all that we purchased pre-owend certified toyota tacoma and my husband as been very pleased with it. The transaction was smooth as well as Miguel help us out as well.. I have never gone to a dealer and got the service I got from Bernadi Toyota. The staff was great and they were willing to help us out in any way they could off. Very Grateful with every one at Bernardi!Thank you again!

nico2011

Jun 10, 2011

jessica has been very professional, pleasant, service-oriented, customer-oriented, helpful in every way possible! She has demonstrated exceptional follow-through skills, been detail-oriented and always appears interested and happy to help the customer! I was a 4-time honda accord lease customer always driving a standard and i was apprehensive about the switch to a camry and automatic. however, she made me feel assured during the entire process, which lasted at least a few weeks. she never made me feel that she was becoming impatient with my indisiveness and always desired to help with concerns or questions. she provided so much information about the camry and their dealership, so much so, that i never saw the vehicle nor her until the day of the signing the actual paperwork. she asked me a few times if i wanted to see and test drive the vehicle first, but i told her that she provided such a great visual of the car and its features, and that i was certain that i wanted to work with her and her dealership. i could have gotten a better price elsewhere, but i felt the better quality was with jessica and bernardi, so i paid more for better quality. i have called her in the meantime, since picking up the vehicle, just to ask a few basic questions, and she always answers her phone and patiently listens and then patiently answers my questions, which i should have already known. she has always made me feel welcome as a customer, and never hesitate to call with any questions at all. it is nice to know that you do not lose touch with the salesperson that you obtained the vehicle from! her presentation of the car and the dealership was very impressive as well. i will recommend everyone to her!

bobby3218

Jun 4, 2011

I would absolutely recommend Bernardi to anyone buying a new car. Their professionalism is top-notch and they truly care about you and if you are happy and satisfied with your purchase. They are great in the service department as well. Buy your next car from Bernardi Toyota!!!

rodrigo_ricor

Jun 1, 2011

I was and out within 2 hours and we had a deal done. They did whatever they could to get me loan which I was in desparate need. Marcos drove all the way up to New Hampshire where I work to bring me papers to sign. Marcos was very friendly and whilling to do whatever it took to get the job done

meirme

May 28, 2011

We did not have a good experience at this dealership. I made it clear to them that I'd like to do some research before buying. I was told that they would be interested in buying my trade in even if I did not buy a car from them but came back with a ridiculous trade in value. We worked with Pavel who seemed nice and fairly knowledgeable and he showed us a few cars. We then test drove one but it had a large mileage and the price was high. We said we would have to think about it. Pavel then called his manager (John) who tried to pressure us into buying the car we drove. Pavel also said he did not sell many cars this month. I found the experience to be bad and not helpful.

stevenj

May 2, 2011

Pleasure to do business with. Sales rep (Marcos) was knowledgeable, curtious, follow up was excellent. Marcos made a point of showing us the features of the car, including a second test drive he suggested to point out answers to some of our questions. After we purshased the car, he made a point of helping us to set up our bluetooth, program radio, etc. He took us through the car in detail from the trunk to the dash so we were really prepare to drive out of the showroom. Finance manager was also very helpful throughout the registration process. Good stock of cars to chose from. Everyone pleasant and helpful.

paigeplanner

Apr 21, 2011

Letter sent to manager:4/21/11Dear Mr. Gregoire:I like many people hate the thought of buying a new car. I always feel like it's a game and that somehow I will lose. I made several trips to my local Toyota dealership (Ira/Milford) and never felt comfortable dealing with them. On a whim, I emailed your dealership (along with several others). Brandon replied promptly and was a pleasure to deal with. I should note that not one other dealership replied, and I was a buyer ready to purchase if I could make the right deal (and I knew exactly what I wanted). I put $1000 down on the car that evening, sight unseen, after just a couple emails.I was nervous coming in the next day because I figured while we had worked out much of the deal by email, the old bait and switch tactic would be pulled. I was greeted warmly by Pavel and he treated me with respect and courtesy the entire time I was at your dealership. The deal discussed by email was honored and the entire experience was better than I could have ever imagined. Pavel, Rob and even the other salesmen walking by were wonderful to me. Heck, they even fed me pizza and coke as I waited for insurance paperwork and a new license plate :)I only briefly met the service department but I was impressed with the way it is run. Overall I cannot thank you and your team enough for such an EXCELLENT buying experience. I have told many people how well it worked out. I thank you so much for this. It is my first time buying a car on my own and now I know there is a good dealership out there.I will be giving everyone EXCELLENTS on the survey I receive. I really was impressed. Pavel was truly a great guy to deal with so please pass on my thanks to him.

awgreenblatt

Apr 12, 2011

Marcos was great. He was relaxed, friendly, no high pressure sales. He had the car ready for me when I arrived. After I bought the car, I returned a couple of days later to pick up the plates and mentioned that I hadn't realized, but the rear seat was missing one of the headrests. Marcos didn't blink, he went out to the lot, found a matching headrest and put it on. I'd gladly recommend Marcos and Bernardi Toyota in general.

mrscolon

Apr 10, 2011

Hi Toyota:It's my pleasure to inform you my experience purchasing a car with this Dealer (Berandi)and the whole staff was comfortable, cooperative, and friendly. No other dealer can compare to them. If I was the owner I'd be proud to have them to having them working for me. The place was clean, staff were professional, lounge/waiting area clean & fresh food/drinks, the lot & cars clean, and the restroom clean, child area clean & items for activity efficient, the staff look neat & professional, and overall from 1-5 I rate 10! I wish the Dearler & family a much success... Regards, Veronica Colon

crannymore

Apr 4, 2011

Everything went excellent! My sales person Jessica was not pushy and very helpful through every part of the process. We had been looking at the Highlander for several months and Jessica gave us everything we were looking for to make the leap to get the purchase. I really appreciated the extra steps she took with setting up my bluetooth and the walk through for service appointments and where everything was at the dealership was very helpful and not something we have had before when purchasing a vehicle. I would reccomend Bernardi and Jessica with no hesitation!

Jeff Johnson

Apr 3, 2011

The sales person (Ron) who helped us was understanding of our needs. He listened to what we needed in a vehicle and answered all our questions. The sales manager was also very helpful and accommodating. Even the business manager although very busy was friendly too.

jmalves

Apr 2, 2011

I interacted with a new sales person by the name of Pavel. He was a good listener and tried to answer any question or concerns I had to the best of his ability. I then interacted with Mr. Garcia (Miguel) who was the Used Car Manager. I had some verbal requests in which they were all addressed by him and eventually I picked up the car. On the same day of the pickup, I noticed an issue from driving on the highway which had not been noticed before, and again, Miguel was very proactive in listening to my concern and having the issue addressed. For this issue, the car was going have to stay for a couple of days and Mr. Garcia instantly made arrangements for my having a free car rental for the duration.Over-all, I have no apprehension of recommending this dealership to anyone interested in the purchase of a car, given my positive interaction with both the sales individual as well as his manager.

JohnJacob123

Feb 19, 2011

These guys charged me $90 just to hook my car up to a diagnostic reader to begin discovering what was wrong with my car. You can buy your own diagnostic meter for about $70 a Sears or any auto hardware store. Then they replaced my thermostat and charged me more than $200 for parts and labor, when what I needed was a new catalytic converter. After four visits to get my inspection sticker approved, I finally wound up going to Boch Toyota in Norwood. They immediately discovered the problem and fixed it for $700. I called Bernardi to find out how much they would have charged me and they said $1,400. On top of that experience, they tried to sell my son a car that they said was in perfect condition and had never been in an accident. I found a long crack along the underside of the body upon inspection, which the salesman brushed off as minor damage. We again ended up going to another dealership and were very satisfied. There ya go. Do not go to this dealership.

Grover

Feb 12, 2011

Salesman was very cocky and disrespectful - didn't want to bother his sales managers with a number until I signed to a price that I was willing to pay. He told me his relationship with the sales managers was important to him and didn't want to keep bothering them until I signed. Told me that I would get 1.9% then said the sales manager overrode him and it was 1.9% for 36 months not the 60 that he quoted me. I had purchased extras to be installed the following week along with an inspection sticker. When I showed up for my appt. I was told that due to the impending snow storm they wouldn't be working??? I had to get very angry and speak with a service manager named Sal just to get an inspection sticker on my new vehicle - when I had mentioned to the service dept that it was illegal for me to drive the car without an inspection sticker I was told that it was my problem. When I went back the following week to finally have the extras installed, again, no appointment. I waited 30 minutes to speak with a manager or someone at the dealership that would take responsibility and finally left.The business manager called me and was very apologetic, blaming it on the salesman; she ended up bringing a rental to my house and taking my car back to have all extras installed. Michelle is definitely trying to make up for such a negative experience but I would never recommend this dealership.

Greg7960

Jan 31, 2011

I have very bad credit and your team went out of their way to get me a car loan. This is my very first car laon and I must say your employees when above abd beyond their duties to help. Sorry to say I did got Boch first and they played around with me for three weeks and then finally said no they could not help me, but before they gave my answer I got so mad that I applied on line to your company and I received a call with 20 minutes from your internet sal person Brandon Reddy and he said that your company could have me. And they did help me. I would like the following people to get some sort of reconaniton for their wouk. Here are the names: Al Salas Business Manager, Brandon Reddy Sales Consultant, Miguel Garcia Certified Used Car Manager, Michelle Poore Business Manager, and Jessica Miranda Sales Consultant.You have a wonderful team of employees and I hope they are told about my whole tranaction that was conductored at you dealer ship. I will be comming back in a year to trade up to a pre certified car next and a year latler I will be getting a new car thanks to your team on helping me rebuild my credit so I am able to do this and hopefully use the same bank Chase. Thank you for have such a great team of employees.

kellylee1976

Jan 10, 2011

I had a very nice experience at Bernardi! My salesperson Miqual was so proffesional and personable that he made searching for a care easy and enjoyable. I would go back to Bernardi in a heartbeat! So far Bernardi has done everything they said they would and I am 100% happy with my purchase and the service I recieved! THANK YOU BRUNO, MICHELLE and MIGUAL!!!!!!

sarahfae

Jan 7, 2011

I had the best experience I have ever had purchasing anything on my own at the Bernardi Toyota Scion dealership. From my initial phone call with the internet salesman, to walking into the dealership and being greeted by a very warm and friendly receptionist, to the night I brought my three-year-old little girl in to pick up my new car, I was sporting a smile and beaming with pride. As a single mother I felt that my needs were understood, and met, better than I could have hoped for. Artie Johnson is a wonderful person, and a great salesman. It's clear that he cares about the people that work with him, and takes time to listen to his customer's needs, and does not push his customers into something they do not want. This is something I've not found at other dealerships and it was a refreshing change. He was great at answering any question I had, and we had really nice conversations throughout the test drives and during the whole process during the four hours I was there. Artie was a very big part in me purchasing my car with this dealership. Even when my little girl came in with me, he was kind to her and remembered her name. That blew me away as I'm sure that salespeople work with many customers during the week, let alone the end of the year during the busiest of sales times. Al Salas was equally as kind and I thoroughly enjoyed my conversation with him during the paper signing process. He made sure that everything was taken care of with my trade in, and that I was comfortable with every document that I was signing. These two gentleman put me at ease and truly made me feel like I was understood and that they were working hard to get me an amazing deal on my new Toytota Matrix. On behalf of my little girl who loves her momma's new car, and will be very safe riding in it, thank you from the bottom of my heart. I have and will continue to recommend these two gentlemen, and the Bernardi dealership to my friends and family.

deaniewest

Nov 28, 2010

From the beginning we were treated with respect and never given a hard sell. When negotiating the price the managers were respectful and honest. Marcos was patient and attentive, even with a problem concerning which vehicle we had agreed to. A nice place to deal with.

kcsalvi

Nov 10, 2010

Marcos greeted me at the door with a smile on his face. He was cordial and understanding throughout the entire negotiatios process of my "leasing" a 2010 Corolla LE. More importantly he expedited the delivery process of the vehicle in less than 2 hours so that I could drive the vehicle away. Before doing so, he explained all that I needed to know about the vehicle's operation and features from under the hood to inside the trunk. I will certainly ask for Marcos Torres when I return to Bernardi Toyota Scion to purchase a pick up truck sometime in the future.

iancm

Oct 26, 2010

The overall experience was great,from Sales to Financing the Car,very informative, friendly and professional, not pushy in any way, didn't feel pressured to purchase at all. The selection of choice was good,walked away with a nice new SUV.Thanks

alib1121

Oct 19, 2010

Bernardi Toyota went out of their way to work with us to meet our needs. Even when we thought we wouldn't find what we were looking for among the used inventory, and were planning on moving onto a different dealership, Bernardi continued to try to work with us. We ended up not only buying at Bernardi but buying a brand new car! We honestly didn't think we'd be able to afford a brand-new car at this point in our life! We were thrilled with how willing they were to work with the price, and the 0.9% financing is phenomenal! Bruno was a great salesman and we enjoyed working with him. He worked really hard (but not annoyingly so) to make a sale, and he made us feel as if he truly cared about making sure we left happy. After spending a little bit of time with him, I found myself liking him so much I was actually more inclined to buy a car just so he could make the sale! Also, the man we worked with to finalize the financial aspects of the sale was very helpful and friendly. He made us feel very comfortable and put us at ease with what can be a very anxiety-inducing process.The dealership and its employees were very accommodating to our little boy, and made shopping with a two-year old very easy! The kids' room is a great idea, and it made us much less stressed than we would have been at another dealership! The actual dealership itself is very clean and a great shopping atmosphere!I will certainly recommend Bernardi to others!

awasthi_anil

Oct 15, 2010

These guys try to force you to make deal instantly and then grab your credit card and don't return it until you sign the purchase agreement/invoice. In addition, one person makes one commitment and then other person overwrites it and say something else. I will never go back to this dealership.

dekale

Oct 2, 2010

Excellent, very professional service. I got everything that I was looking for: great deal on the great car. Was quick and easy, really pleasent expirience. If I buy car again I would use this dealership and hopefully the same sales person Mike Khalip.

Laide

Sep 30, 2010

I had been to different dealers to search for a Toyota to buy in the last 1 week, and eventually came to Bernardi. I met Bruno (sales rep) at about the time the store had to close and was amazed by his professionalism, patience and great attitude. He gives great, sincere answers, and can guide effectively. He is the definition of an excellent sales representative and would recommend his services any day! Keep up the great work!

psm

Sep 29, 2010

Purchasing this car was a pleasure.The sales rep Marcos Torres spent tons of time teaching me about the features of the Highlander and then spent tons more when I brought my wife the next day.Thank you MarcosJohn Marino worked with me to get the competitive deal I was happy with.Manager John Martin helped me resolve the last of my questionsand through it all Marcos continued to be non stop assistance through the process.He put in the extra effort to get the car registered and insured while I was there.There were roadblocks with my insurance and he made it happen.The finance managers also helped me with the special finance package I wanted.Job well done

CathyW

Sep 27, 2010

Jessica was very professional and answered all of my questions. Usually buying a car is very stressful experience, but Jessica made it easy and enjoyable. At no time did I feel "pressured" and left with the exact car that I wanted. I would definitely recommend this dealership to all of my family and friends.

rave4guy

Sep 18, 2010

Have bought many cars over the years from Bernardi Toyota & have always bought them from John (JR) Roberts. He is knows the Toyota products & is very good at explaining how & when to use the car features. Bernardi Toyota has many cars on the lot, and is a very clean & bright showroom. PS-also had a very good experience with John Marino, sales manager & Michelle Poore, who discussed financing options with us. Kudos to JR, John & Michelle & again, we will continue to purchase cars from Bernardi Toyota in Framingham, Massachuestts!!

daughter001

Sep 15, 2010

Very clean , organized and well presented dealership. The people we dealt with were patient and detailed in presenting information. At no time during the process were we ask to wait an unreasonable amout of time. Car was readt a promised with no loose ends. Overall, a great experience.

bobcar

Sep 14, 2010

Miguel took care of my concerns in a frienly and profressional manner. I liked that.I see I need 250 characters to complete my website registration. I will add that I will speak to my frieds/associates and advise them to call on Bernardi Toyota and speak to Miguel for a good deal.

gandrew

Sep 6, 2010

Went to purchase a certified Toyota Sienna. John showed us several that looked to be well maintained, and we selected the one with the fewest miles. Price negotiations were fair, and we didn't feel that he tried to pressure us into buying options we did not want - he laid them out, explained the benefits, and accepted our choices (we did make it clear that we had done our reasearch and knew what we wanted up front). After looking a several other dealers, we came back to Bernardi, and John tied up the deal quickly and within half a day we had our car. I would recommend John and Bernardi to others.

rav4rav4

Sep 1, 2010

Initially all of my business was conducted over the phone since I was traveling. Josh and the other members who helped me out were extremely conscientious of my time when they called and made the entire over-the-phone process very easy. They had to locate the car I really wanted, and even though it was difficult to find the exact color, they did! And in a very short amount of time. One I got there, they were opening the door for me, serving beverages, and being about the friendliest folks I've ever met at a dealership. The four people who stuck out the most for me were John at the front desk - super friendly, Jess who opened the door for me several times and was a great liaison, Michelle who put all the documentation together very quickly and explained things thoroughly, and finally Josh, who saw me thought from beginning to end in the friendliest, most efficient manner I've ever seen.

jeanette.pretorius

Aug 30, 2010

So, I called the dealership because I saw a car online in their used inventory that I was very interested in. I specifically asked the sales rep (Josh) on the phone to go out into the parking lot and "eyeball" the car himself because the description online called the car a sedan but the picture was clearly a wagon. He called me back to tell me that it was indeed a wagon, and confirmed that he had seen it with his own two eyes. I told him I wanted to be sure because I was driving in from some distance away (almost 100 miles!), and I didn't want to waste my time. When I arrived at the dealership, I asked to see the car and was seated in the waiting area. About 10 minutes later, they come back to me to tell me that the car I was interested in was sold and then tried to talk to me about another car. I thought the bait-n-switch thing was frowned upon....wonder if the GM knows that this is going on?

wgbj

Aug 24, 2010

Very friensly, courteous, customer service oriented environment. I have bought many cars from many types of dealerships over the last 45 years, and I have to tell you that this was probably the most pleasant, efficient experience that I have ever had with a large volume dealership. Very eager to please with every issue we had, no matter how minor. I will definately be touting Bernardi's committment to excellencefor quite a while. I would do business with them again in a heartbeat.

cmdhubbard

Aug 12, 2010

This is our second excellent experience buying a car at Bernardi. We worked with two salesmen (the one we had when we bought a Prius in 2009) and one that was on the night we went to the dealership. Everything was smooth and customer friendly. We also have had very good experiences with their service department. Their personnel are friendly, efficient and acomodating.

slammerrocks

Aug 7, 2010

When I enter the front door, I was nicely greeted by the repectionist. (Not sure of her name). She got a salesperson and he (Bruno Medina) came promptly. Very friendly and had terrific customer service skills. John Martin the Sales Manager was great too. So was Dave the business manager. When it comes to buying cars it is a team effort and all of them were fantastic! Even the guy who did the care inspection in the Service Dept and all the workers in their office. Hats off to all the employees throughout the place. But if I had to pick one in particular Bruno. Bruno was the one who worked closely with me and was extremely attentive. Give Bruno an raise!

THKelly

Aug 5, 2010

My family and I have been doing business with Bernardi Toyota since 2003 when we leased our first car. This time we chose to purchase a 2011 Camry. The salesman, Marcos Torres, immediately approached us when he saw us looking at vehicle in the lot. He has a friendly, helpful manner, willing to accommodate the needs of the customer. He readily showed us the models we were interested in seeing, having us sit inside and test drive those that we might want. He pointed out the newer features in the vehicles as well as the similarities to the lease vehicle I was returning. When sitting down to complete the paperwork, Marcos was gracious and worked with us deciding on the financial aspects with the managing staff. When picking up the vehicle, he personally took the time to walk through all the features again. He has since called us ensure our satisfaction.The office staff was also helpful and friendly when completing the final financial details and paperwork.

jhelliwell33

Aug 3, 2010

Marcos Torres provided a great new car purchase experiance. Coming in knowing what model and budget we expected meant it was up to the dealer to simply meet our expectations. Marcos met and exceeded my expectations for this purchase and experiance. Negotiations were both fair and to the point without any games or wasted time. I believe Marcos simply using his experiance with a style that facilitated purchasing the vehicle we wanted vs. being sold or attempting to upsell was a great credit to the car buying experiance for Bernardi as a dealer. As a dealer the support staff was proffesional and met all our needs. As long as Bernardi has sales staff like Marcos I will return and recommend Bernardi.

Joe LaRiccia

Aug 1, 2010

I have purchased many cars from many dealerships for many years. The sales experience I had at Bernardi toyota ranked among the best. The whole staff from the salesman, Bob Goldman to the Sales Manager, John Martin, to the Finance Manager, Michelle, treated me professionally and with respect. I was able to pick out my vehicle, get the figures, and finish the paper work in a short amount of time. I would not hesitate to recommend this dealership and this product to anyone.

peterdf

Jul 31, 2010

CUSTOMER SERVICE WAS GREAT AND VERY PROFESSIONAL, I DIDN'T FEEL ANY PRESSURE. THE PRICE OF THE NEW CARE AND THE PRICE OF MY TRADE IN CAR VERE GREAT . JOHN ROBERTS WAS PROFESSIONAL, PASSION AND FRIENDLY. I WILL RECOMMEND THIS DEALERSHIP TO ALL MY FRIENDS AND RELATIVES.

christinededek

Jul 30, 2010

Friendly people, casual and comfortable atmosphere, no pressure to buy, I didn't buy yet but got an email from bob saying OK, let us know when you are ready!!! It was so nice that they weren't trying to change our minds! I would recommend them!

eileenmagee

Jul 27, 2010

Just out pricing 2010 Ravs-- not intending to buy. Ron showed me the new features and had me test drive a new Rav. He was willing to work with me to buy the Rav I really wanted and worked within my finanial limit. Very pleased with sport model, color, and added features. Very pleased with my deal and first experience with the service department as they installed my lojack. Fun car to drive.

Ann Loven

Jul 23, 2010

Great time this week buying my third car from this dealership. I started working with Brandon Keddy on an internet sale inquiry and when I was ready to buy, Brandon was not in, but Al Salas picked up where he left off seamlessly. After two hours, I found myself in the business office with Natalie - great way to end the day. She is truly customer-oriented and fun to be around. I'll be back again...Elizabeth Ann LovenFramingham, MA

Lebudzinski

Jul 18, 2010

Great experience! Informative and friendly salesmen without being pushy. They demonstrated excellent product knowledge of their vehicles and had knowledge of equivalent vehicles from other manufacturers. Very patient: let me go on four test drives with different Camrys. They quickly found a Camry in the model and color I wanted at a different dealer. Gave me a great price even by Consumer Reports' Dealer Bottom Line Pricing standards. This was the best experience I have ever had at a dealer. I will gladly recommend them highly to everyone.

darrellminnich

Jul 15, 2010

Although I was not able to purchase a car, my experience at Bernardi was amazing! My wife and I arrived there at 10 minutes before closing and were served until 10:30 that evening. John M., Luciano M. and Nathalie F. served us so kindly even though it got later and later! When we left, we had a signed lease in hand! But then came an additional kindness. Due to personal reasons I had to return the very next morning and request the lease be rescinded, and it was. How very amazing! They proved to me their sincerity and integrity, and being more interested in customer relations than merely selling a car! My sincere and deepest gratitude go out to this group and dealership. I would strongly recommend them to anyone looking for a positive sales experience. Oh, and cudos to Michelle in the business office for her kindness as well! Sincerely,Darrell Minnich

legalrec

Jul 12, 2010

Bruno was very friendly and helpful. He listened well and gave us all the info we needed on the kind of car we were looking for (Toyota Highlander), and then offered what we considered a fair price for a new one. When the model with the features we wanted was not in their lot, he and the sales team found us a car and had it delivered to Bernardi the next day. We needed the car quickly and they got it ready for us promptly. Highly recommended salesman and dealership.

steelydan

Jul 8, 2010

Overall, I had a great experience with this dealership and with Luciano. Of course there was the typical exchange of "You have to go lower", "But we're already losing money", "No! Of course you're not losing money, otherwise you wouldn't be selling it to me!", but they were pleasant throughout and eventually we settled on a great price. Luciano gave me his cell phone number and was available to answer any questions I had/discuss arrangements after the purchase was made, even on his day off. On top of that, he was a nice guy. I'd definitely recommend asking for him by name,

ellenharris

Jul 5, 2010

Steve was wonderful--patient and knowledgeable, extremely likeable which was icing on the cake...the car is great -- I am a long-time Toyota user. I highly recommend Steve Kiviat for sales and look forward to keeping in touch for support as needed.

zsazsa

Jul 1, 2010

I dealt with Ron when I bought a 2010 Prius. He beat every other dealership I contacted by a few hundred dollars, then drove the car to my neighboring state. The price was excellent, as was the service. If you're in the market for a new Toyota, I'd recommend giving Ron a call.

morgantitom

Jun 27, 2010

Marcus Torres was extremely accommodating and listened with interest to all my concerns regarding the leasing of a new Corolla. He was very thorough showing me all the new features of the 2010 Corolla. Mr. Torres answered my questions with the necessary information and made me feel comfortable when he took my budgetary constraints into consideration upon my selection of an appropriate vehicle. He has a very approachable manner and his well groomed demeanor added a customer confidence as he explained the progress of Toyota's engineering during our conference.

cleveillee

Jun 26, 2010

Ron Gamble gave me excellent service when I bought a used Toyota at Bernardi. He took a special interest from the moment I walked into the showroom until I drove the car out of the lot. He ensured the car got its state inspection sticker, state registration and was detailed inside and out.

foofoo

Jun 26, 2010

Steven Kiviat was an excellent salesman. With Steve, purchasing a new Toyota RAV4 was a very efficient process in both picking the car and negotiating the deal. He was also very pleasant to work with and came in on his day off for me to pick up the car. Bernardi has enough inventory that they had the car I wanted on the lot and I purchased it with only 4 miles on the odometer. Very good experience.

kplante

Jun 25, 2010

I was very happy with the speed of the transaction. Bob was a great facilitator to the deal and Bill cemented it. Michelle in finance was very helpful as well in the "11th hour" to make the deal happen, and Miguel was very helpful in putting the "icing on the cake". I was pleasantly surprized how easy the process was!

ErKuehna

Jun 19, 2010

Salesman reviewed all options and models of the type of vehicle we were looking for. Salesman then made great effort to match the vehicle we wanted and offered exactly what we wanted to pay. We had a test drive of a similar vehicle - same model but with different interior features - and both my wife and I were able to evaluate it on different road surfaces. There was also an identical vehicle on the lot (already sold) that we were able to examine closely, and from which we confirmed our interior features. The car we purchased was available in two days for pickup Overall a great experience.

Kroki357

Jun 18, 2010

I had a great experience leasing my new Toyota Venza. I am actually a returning customer to this salesperson and dealership. Two months ago we bought a 4x4 Toyota Tundra Crewmax Limited Platinum for my husband and we were so happy with the whole process that now I decided to go back and get a new car for myself too. We contacted Dan and scheduled an appointment to look at the Venza. Dan was extremely helpful and professional again and helped us with the selection process by showing us all the different models and options and comparing and contrasting all the features and figuring out what is important to us. He was very product-knowledgeable and I felt comfortable I was getting a good car and a good deal. The sales manager William Phillips was great too. He made me feel appreciated as a returning customer. During the financing process we dealt with Nancy who helped us come up with a monthly payment within our budget. I was happy with her work as well.After I signed the contract, Dan commnicated very effectively with me over the next few days and let me know the status and when the car would be ready for pick up. It took a few days to get everything squared away but due to his calls and messages I was not worried at all.Overall, I am one very happy customer. I was treated well and felt appreciated. I am happy with my car which drives very well; I am happy with the whole sales team, especially Dan Cushman, and I hope he is still there in three years when my lease is up.Thank you.

goldie767

Jun 5, 2010

Bought a 2010 Prius from Rick, he was very thorough and gave me a fair price. Went over all the features of the car when I picked it up. Overall a satisfying car buying experience. Toyota is even giving a free 2 year/ 25000 mile maintenance plan with all 2010 cars!

Evro

Jun 2, 2010

Miguel was great, he show us a very good car at a very fair price. Bernardi Toyota was at front with all the anwers to my questions. I will refer Miguel and his co-workers to my friends and family. My car was ready with a full tank of gas and the inspection sticker. Good job Bernardi

sfialkow

May 21, 2010

I have purchased many cars from J.R. at Bernardi Toyota. He is fabulous. Over the years we have built a good rapport. I decide what car I want. J.R. and I discuss the vehicle to be sure it's what I want and need. We begin our negotiations on price and I let J.R. know where I am and he let's me know where he is. We mutually arrive at a satisfactory price. I would not think of dealing with or going anywhere else.

bruinsrme

Apr 11, 2010

I first contacted Bernardi Toyota via the internet requesting an equote on a particular vehicle.After several email exchanges with Josh Wainrib (internet sales), he invited me in to at least visit the dealership.I took him up on the invitation. When I arrived I met Josh and he then introduced me to Dell, a salesman.This is very common practice where the internet sales hands off to a floor salesman. Personally, I dont like that but Josh did take the time to help with the sale.Dell (salesman) very nice, professional and good mannered. He jumped right into the typical scripted sales questions. Having talked with him at delivery (few days later) I am sure he may not have been 100% that day, which with the weather swings its no wonder. As process continued, he must have walked 10 miles in the time we were talking; heck my feet were sore just watching him. We went back and forth several times. By then I am sure Dell needed a new pair of shoes.Mind you, I used a number of web resources to reach my ultimate number that was so low and a dealer would throw me out of the dealership. The last round they came very close to that number.Sitting with the finance agent, I was presented with several add ons, warranties and other accessories. To be honest, the presentation was excellent, low pressure and very informative. Tacomas do not have any viable incentives but I was able to get an excellent financing rate, through on of their banks. One thing I liked was I worked with Dell and Josh the entire time. Many other dealerships I visited, someone from the tower would come down and put the pressure on me after the second offered price. Obviously, Dell was given a couple of numbers to work with, he worked with me. Bernardi Toyota was the 17th car dealer, fourth Toyota dealer, I paid a visit to on this long road to getting a new vehicle. Out of the 17 dealers, 6 dealers I would revisit, with Bernardi being one of them.If you are looking for a Toyota, you owe it to yourself to pay a visit to Bernardi Toyota. added April 21, 2010Tuesday Bernardi fulfilled the purchase agreement with the installation of the remote starter, sticker and registration. I have to say i am somewhat disappointed in the quality of the remote starter that was installed. This was not the Toyota OEM remote start this was installed by a subcontractor, which did introduce some pretty new scratches on my steering column and dash.The price of the starter was higher than what one would expect to pay for an after market unit and installation. I wanted to do the entire package and have it covered under the warranty, so I paid the price. For what you pay at the dealer you can get a FULL security system and starter with lots of bells and whistles.At the finance office, there was a brochure with minimal information regarding the product. In other words neither the finance person nor the brochure tells you what you are purchasing while you are sitting with the finance person. I failed to ask so it is 100% my fault, but hopefully you won't have to make the same mistake..The unit works fine, but for the price it doesn't have some of the basic features such as antigrind protection, valet feature and transmitter bypass.My recommendation would be to completely bypass this step and seek out a professional installer. Doing so, there may be some warranty issues if something does happen. I have had 4 remote starters put in new vehicles, other than my latest purchase, I have had 1 go bad. That was due to a computer in my Dodge going failing shorting out the parking brake and headlights, a very common issue in the dakotas and durangos (google dakota flashing dashboard, its scary). The installer was extremely sloppy and introduced some deep scratches in the dashboard of the new vehicle. I am not sure this installer knew how to remove dash board panels properly.The remote starter purchase and installtion was certainly the low light of the purchasing experience and I would recommend staying away from the remote starter offering.

burdenm1

Apr 4, 2010

1.Professional: all documents were very carefully prepared, no pressure honest offer.2. Courteous: went "an extra mile" in helping us to replace floor mats.3. Hard working: stayed overtime to finish our dealMiguel gave us a demonstration of all major car function as well as offering several very important driving optimization suggestions.

JackieL

Feb 23, 2010

We bought a new Tacoma in November and were so happy with the salespeople, service, service staff and overall experience at Bernardi Toyota. When it came time to buy a second new car we immediately went back to dealing with Ammar. We love our new Highlander. Ammar took time to make sure I can fold seats, replace center seat attachment, and operate all the bells and whistles in the car. Ammar's follow up is, was and we expect always will be outstanding. Dan stepped in to help when we needed to test drive a car when Ammar was not available. His technical knowledge of the car was amazing-and he explained many of the components in a fashion that was understandable to someone who knows little about a car. Natalie makes you feel like your are long lost friends. John crunched the numbers knowing that buying a second car in four months is a challenge to a young family. Our experience here has turned two former Ford drivers into Bernardi customers for life-or as Ammar would say-we are part of the Bernardi Family!

drough

Feb 11, 2010

Was referred in by another Bernardi Auto Group employee, who is great. Notwithstanding having arrived with a referral -- having purchased elsewhere from Bernardi -- I was sold a car that to the trained eye (i.e., a dealer) had been in a significant collision, though I was shown as a representation of the vehicle's condition and history, a Carfax which had no such accident registered. There were a number of additional problems requiring maintenance -- some typical for a car of its age (2002 w/36k miles), and some that should have been fixed in advance of the vehicle being sold (bubbled tires, torn axel boot requiring replacement of the axel, tail light leaking fluid, cracked plastic wheel well where vehicle had been in accident but not repaired correctly). Eventually settled with General Manager on splitting the bill of repair, which I thought reasonable of him; but, I had to agitate strongly for this outcome.I should, though, never have been sold a car that had been in an accident -- or at a minimum, the presence of such a condition should have been made clear to me. To my trained body shop professional, whose services I had used in the past, it was instantaneously obvious that the vehicle had been poorly repaired. The same sentiment was shared by Bernardi's body shop manager when he, on my encouragement to the General Manager, inspected the car post-transaction.Post-transaction and on being advised of vehicle condition problems -- the used car manager, Miguel, articulated on more than one occasion that the car was "used" -- an opinion I thought typical of someone trying to avoid responsibility. I am happy to receive any inquiries in this respect. drough.mba1999ativey.caUPDATE 1: Peter Cronin, from the Bernardi Group team, called me to investigate further the matter set forth above, in respect of which I relayed the details to him. I will report back as to whether an agreeable solution is found.UPDATE 2: Left car at Bernardi Acura to so that it could priced at auction, and sold if the price were agreeable. 3 weeks after leaving the car I emailed Peter to see if they were having trouble. Was told that it would be sold at the next week's auction and needed to have the hard top placed on it. A dealer representative was to come by the house before the following week's auction to collect the top, but never did. Four weeks later I just collected the car and gave up. Peter did make a good effort on his part, but his colleagues at the Acura dealership let him down. Ironically the Toyota dealer's GM is now the GM at the Acura dealer.Now faced with selling the car in its current state, and bearing the financial loss. Considering my remedies.

mchiavelli

Feb 3, 2010

This dealership was good to deal. They worked well with me! The managers were very helpful and made the process easy to work through. I would certainly consider using this dealership again for future auto needs.The salesman Artie was very nice and did an excellent job.

adesch9152

Jan 22, 2010

Very courteous, friendly, want very much to please the customer. I have been buying cars for 40 years and so far this is the best Dealership I have ever dealt with. Very refreshing. I guess I should have looked further from home before. Well worth the trip out to Framingham. This team makes you believe your ad "Once a Bernardi customer, always a Bernardi customer".Thank you for a great experience.Andre Deschenes

jjmunson

Jan 16, 2010

We had the pleasure of test driving a new car with Dan, a former-mechanic-turned-salesman who was able to answer all of our questions with real answers (not salesperson speak) and left us feeling extremely confident about buying a Toyota. If you or anyone you know if considering purchasing, give these guys a call and ask for Dan Cushman.

margieg

Jan 12, 2010

These guys are great! I got the car i wanted on the spot, right color and everything.Steve and josh made it easy for me to drive home the same day. I still don't know how they did that. The price was right too. I had gone to another dealer first but Bernardi gave me more for my broken down 94 camry. I'd recomend these guys to anyone.

marty32

Jan 1, 2010

The most wonderful car buying experience I ever had.my wife and I felt like we were special. no high pressure sales. every question we asked was answered truthfully. even staff who were not directly involved in our car buying experience were so accomidating.we bought our car on Christmas Eve Day.the deal was fantastic.a great Christmas present for us

Rob9332

Dec 30, 2009

I leased a 4Runner about 1 year ago and because of the excellant service Ive received from Bernadi, I told a freind about it and he went to the dealership to purchase a Camry. We met and worked with Ammar. So glad we did. He was right upfront with the pricing, we told him where we needed to be payment wise and he was able to get us this price without all the usual hassales you get with most car dealerships.I am a straight shooter, upfront, honest kinda person and thats the way I wanted the sales person to be with me. Well Ammar was just that. I would highly recommend anyone wanting to purchase a Toyota to visit Bernadi and specifically ask for Ammar. It's very dificult to find an honest car salesperson, but with Ammar that's exactly what you will get, Honest, Sincerity, and highly professional!THANKS Ammar for a pleasant car buying experience!

stocci24

Dec 30, 2009

Ammar was friendly and informative. We had to make a choice between the corolla and a ford Fusion we test drove earlier. Ammar ask us to test drive a similar car, a Camry. The Camry was more stylish than the fusion. We fell in love with it and drove it home the same day.

shivliedeb

Dec 13, 2009

Bob is so great.. This is my second car from Bernardi.. I bought a brand new car 21 months before but got into a car accident so I had to get another one. I called Bob right away and he was go helpful and friendly. He really went out of his way to help me with getting the right car. I am young (28) and I know that he has a daughter my age so I would ask him to put on his DAD pants and give me advice. He was really great. He helped me pick out the right car once again. I would totally come back to Bob again if I needed another car. Lets just hope not too soon!!! I love him but if I see him that means something bad happened! I even named the new car after him, Bob! Bob the awesome car saleman and Bob, the 2009 Toyota Matrix!!!

jj_jetsets

Dec 7, 2009

Director of services was attentive to my concern and provided insight and solution to the calibers.No one has posted a review on Bernadi service, which is key afters sales. I have/had two 4 runner's and both were serviced by Bernadi, after major service to my first 4RUNNER never ran the same and finally gave it up and traded for a non-Toyota. My second 4RUNNER has 30K miles on it, at 30K service Bernadi said I need to replace calibers and breaks and the cost, $1000. The car only has 30K miles and needs calibers and breaks replaced?

soclax1014

Nov 24, 2009

I bought the toyota 2010 highlander because of its safety, and perfromance ratings. Before I walked into the dealership I wasn't sure I could afford it. Ammar not only convinced me to lease a new 2010 rather than buy a used 2008 but he made it affordable for me as well. I am in sales myself and I appreciated that he recognized I was not interested in BS. I wanted the facts and the numbers and I told him where I needed to be. If it made sense for both parties we would move forward. We explored many options and came to an agreement. The next time I am in the market for a car I will go to Ammar.

abowers

Sep 27, 2009

Everyone I worked with was extremely friendly. I never felt pressured or overwhelmed during the sales process. When I went to pick up my new car the whole purchase was reviewed, we went through the car so I felt comfortable driving home, and he showed me where to go when I take my car in for service work. It was nice to see and have a dealership so open with their customers.

pjleclare

Sep 26, 2009

Fantastic customer service. Comfortable buying experience. Worked with me to get me the right car and a great price! From walking into the dealership and being greeted to driving my new car off the lot they were professional, friendly, and thorough. I never felt pressure, just informed.

katerinag1

Sep 24, 2009

I can't say enough about Bernardi Toyota of Framingham! After a bad experience with a Toyota Dealer much closer to home, a friend mentioned the GREAT experience he had at Bernardi Toyota. I was really just about ready to give up with Toyota, but decided to check Bernardi out, and give Toyota one last chance.From my first step through the front door at Bernardi, I was simply taken away from everybodys courtesy and attention.And this is even before they even knew why I was there. For all they knew, I could have been there to ask for directions! From Sales, to Financing the service was EXCELLENT! From first stepping in , to picking up my new vehicle the day after, I had only positive things to say about everyone there. There is nothing negative to say about Bernardi Toyota. They really really really made me feel like part of the TOYOTA family, and proud of it! THANK YOU BERNARDI!

kewimer

Aug 31, 2009

We purchased a new Toyota Highlander and it was BY FAR the easiest car purchase I have ever experienced! My husband spoke with Ammar about a bad experience that we had had just days earlier at a different dealership. Ammar listed to everything we had to say and he walked away and came back with a sheet of paper with the numbers all printed out and itemized. My husband glaced over it and immediately put out his hand to shake hands with Ammar. It was that easy! Ammar had listed and had delivered a price that we were more than happy with. He is personable, honest, thorough, and he truly listed to what we were asking for. I just picked up our new car today and I'm thrilled. Ammar went over all the details of the vehicle, transferred the plates, showed me all around the dealership, and I feel that I will be in very capable and qualified hand when I bring in my car for future oil changed and maintenance. Thanks, Ammar, for a wonderful car buying experience!

NewCarToyota

Aug 28, 2009

Ammar Al-aghawani is a fantastic salesman and gentleman. He was extremely forthright as to pricing, and did not attempt to play any games with me. Ammar answered all of my questions this made me feel comfortable and ready to buy a car.This was the best experience that I have ever had with a car dealership. I would certainly purchase another car from Ammar and Bernardi. Let me also add that Nathalie Farah was great, she was excellent. Taking care to help me understand everything about completing the paper work. My entire experience at Bernardi shows how a dealer can be honest and upfront and deliver the car at a competitive price without horse trading. I did not have to kick the tires. Thanks for the excellent service Ammar and Nathalie.

spf06006

Aug 12, 2009

My experience at Bernardi Toyota was simply phenomenal. I purchased a brand new Toyota Corolla LE at a very good price compared to the 8 other dealerships I checked within the same few days. Ammar, the salesperson, was a very friendly guy who worked very efficiently and answered all of my questions with a good sense of humor. I did not feel intimated or pressured to buy the car, but rather, Ammar was able to sell me the car simply from his professional, yet flexible manner of fulfilling my requests and answering my questions - this made me feel comfortable and ready to buy the car. This was the fastest that I have ever walked into a car dealership, test driven a vehicle, negotiated a price, and finally purchased the vehicle. John Mansour was the sales manager who was also a very friendly person to work with and was very straightforward and open to listen to me when negotiating the price. In the future, I plan to come back to Bernardi to buy cars and I would highly recommend others interested in Toyotas to try Bernardi if they want top notch customer service.

surfstudmuffin

Jul 10, 2009

Jeff is a fantastic salesman. we've dealt with him twice and he's smart, knowledgeable and responsive. Jeff knows his makes, models, and the options they come with. John is the sales manager and also a pleasure to work with. Both times, we negotiated fair prices for our vehicles.The people at Bernardi Toyota are all very helpful. I recommend them highly!

veberhardt

May 30, 2009

Everyone was helpful, direct, straightforward, and made me feel they wanted to work to get me a fair deal. I am extremely pleased with the prius. When I brought in my Rav 4 for servicing, (had only had it since Oct. 07) I just wanted to look at the prius to compare. After conversations with the salesman and several rides, without pressure, I knew that I wanted the prius. All my questions were answered. The salesman took care of all the details, thoroughly went over all features and went beyond what I expected in the way of service. Everyone I spoke with, whether briefly or at length, was friendly and upbeat. I have always felt the service dept at Bernardi was the best from having three other Toyota vehicles serviced here. I drive from over an hour away to be serviced. A great team at Bernardi!

pacquaio_fan

May 21, 2009

I recently bought 2 certified used cars from this dealership and I'm very satisfied with both my purchase. Bruno, Miguel, and Nathalie were all very friendly and helpful. I am a very happy customer and I'd definitely recommend this dealership to anyone.

tc791a

May 2, 2009

our sales rep was very kind and helpfull. the dealership however sold us the car with out telling us first they did not have the title at time of purchase if it was not for our sales rep we would have refused the sale and gone somewhere else. He even took the extra time out to deliver the car even tho we were just buying used.

chief Jay

May 1, 2009

I would recommend this dealership extremely highly. The 2 salespeople with whom I dealt were uncommonly knowledgeable about the 4Runner product as compared to other dealerships. Also, in the breath-of-fresh-air department, they were extremely forthright as to pricing, and did not attempt to play any games with me. I spent time looking at many different SUVs across many makes and models, which necessitated visits to literally a dozen dealerships. In my opinion, Bernardi was number one in professionalism. They are a pleasure to deal with.

Srey65

Apr 30, 2009

It's too bad that there are only 5 Stars rating here, I would give them a 15 stars rating. This has been the best dealer experience I've ever had since I got my first cars. I would recommend this Bernadi Toyota to every friend or family who are looking to buy a car. Irving, Miguel & Keren made me forget the horrible experiencies I had in the past.Any body who read this review, trust me, you can go with your eyes closed and they will get you the car that fit your needs in price, model and year. I will buy at Bernadi Toyota in Framighan every time I need a car, even if I live in Hiwai.

jjprior

Apr 5, 2009

Jeff was pleasant to work with and helped us look at a Toyota Prius as well as a used Acura TL. He was readily available weekdays and weekends to answer questions. He also helped me evaluate Hybrid Highlanders.

thatnewguy

Apr 3, 2009

Jeff Muchnik is an incredibly friendly, insightful salesman whom we'd recommend to the ends of the earth.Unfortunately, his bosses are better at mangling sales than managing sales. I bought a car from Bernardi Toyota earlier after getting a pretty good Internet price quote. I got angry at myself for not walking out when a $300 documentation fee magically appeared -- mandatory, but not part of the quote. I was also told the finance guy "had" to go through the spiel on the Simonizing. Nevertheless, the car was a decent price, so we went back to Bernardi when we were looking for the next one.The bad taste in my mouth quickly got worse. We got a surveyor asking us how happy we were with our new car ... before we'd come close to closing. Then the next day, a sales manager named John left a message at my home to confirm an appointment that night with a different salesman. Then John Martin, a different sales manager, calls to confirm the same appointment with the salesman I'd never worked with, for an appointment I never made. I took this to be another pressuring sales tactic and called. John Martin denied ever having called me, though both messages were still on our machine; he never tried to explain how another salesman somehow got involved to undercut Jeff Muchnik; he never explained where this magic appointment came from. Instead, he argued with me about whether I felt harassed, which in turn felt like harassment. He gave me his word the phone calls would stop. We returned to work with Jeff Muchnik on the premise our old car was getting totaled, something that wound up falling through. Then I got a message from a Toyota surveyor. And then another one called.The sales managers in essence lied, broke their word and either were blindingly incompetent or playing high-pressure sales tricks. On top of that, they offered what turned out to be a terrible price. I only hope Jeff Muchnik's talents and charisma are some day discovered by a different dealership.

Vayoed15

Mar 6, 2009

I had been shopping for my first new car for almost a year when I was referred to Bernardi Toyota. I first met the GSM, Steven Aswad, who set me up with Sales Rep Steve Fahey. Mr. Fahey and Mr. Aswad worked very hard to accommodate my specifications. They answered every question, handled every issue, and found a perfect Black Camry SE just for me. Every employee I met was polite, helpful, accommodating, and treated me with the utmost respect. They never grew frustrated with my demands or my lengthy decision process. Mr. Aswad went above and beyond to make me feel like I was his only and most important customer. My car was delivered with everything I wanted, detailed to perfection, and gleaming. I have since returned for service, which was excellent. I am so happy in my new car. My experience at Bernardi Toyota was exciting, fun, and I would do it all over again. I have recommended this dealership and my sales reps to all of my family and friends.

Lizard0916

Mar 4, 2009

I was looking for a new car, and stopped by this dealership on the way home from work just to "look around". I was greeted by a very courteous staff, espaecially by Jeff. He worked with me tirelessly to find just the right car for me within my budget. I was there so often, I felt like the employees were more friends than salespeople. We finally found just the right car for me, and I LOVE it! Jeff and all the sales team were professional but very friendly at the same time. I have had all my service done there as well, and have had nothing but superb service. I would recommend this dealership to anyone looking for a great car and salespeople that aren't just out there to make a quick buck. Thay actually care about the people that walk in their doors.

djlopes007

Feb 28, 2009

My wife and I dealt with JR as we were considering a used 2006 Toyota Sienna XLE. We ended up deciding to postpone the purchase due to the current market turmoil but our experience was excellent. JR was more knowledgeable than most sales people we have ever dealt with and we really had a great time while in his company. He clearly loves his job and his exuberance was not phony or choreographed. As a 20 year employee of Bernardi, he extolled the kind of professionalism we found refreshing when compared to many other dealerships we have visited lately. While no sale occurred, we certainly would recommend a friend to take the trip out to Bernardi.

kca1018

Feb 27, 2009

I had my past Camery services by Bernardi (by Davis Oler) only. Then I purchased a new 2007 Highlander from Bernardi and have it services by Davis. Everytime I get the car back it is clean and everything that was requested is done. This time I had it detailed and I got it back and WOW it looks like a brand new car. When I called to schedule the appointment Brandy (the scheduler of service) was very easy to plan the time and day with. Thank you again for being such a great dealership. I will purchase my next car which will be another Toyota from Bernardi in Framingham.

jkapner

Feb 5, 2009

I believe the servicing group at this dealership is the best in the area. Amazingly helpful - knowledgeable and they don't make you feel like you are crazy trying to explain your car's issue. I have recommended them to many people and some of my friends have switched to Bernardi for service.

greatadventure

Feb 4, 2009

This dealership has a good selection of new vehicles to choose from and the staff was very knowledgeable and professional in our dealings with them. While we have not had a need for any major service, the vehicle was nicely detailed and prepared for pick up and we could not find any imperfections. While the price of vehicles is always more than I would like, and negotiating a purchase is always stressful, I felt this dealership appeared to sell a good product for a fair price, so that plus the overall friendliness and professionalism of the staff led to a positive experience.

Raju

Feb 3, 2009

I emailed this dealer because I wanted to take a look at a used Lexus IS250 they had on their lot and was asked by Ron Mason to come in a take a look at the car. I also wanted to test drive Toyota Corolla 2009 models, so decided to kill two birds with one stone and go there to test drive the Corolla and checkout the Lexus. The Lexus was sold the day I get there, but I test drove the Toyota Corolla RSX and the LE. No pressure test drives, drive as long as you want, where you want. Wanted the RSX and Ron gives me the Internet Price, there is also a 1300 Consumer Rebate on the car from Toyota, which brings the price down to within a few hundred dollars of the Honda Civic EX that I was also looking at. Decided to go with the RSX, haggled a bit more on the price with the sales guy, the usual, let me talk to my manager etc. and then closed the deal! Picked up the car three days later after giving them a certified check from my bank. I only didnt like the 299/= doc fee that was non-negotiable, is it a toyota thing or a Benardi thing?

mshiner77

Jan 29, 2009

Do not go to this dealership EVER!! They will scam and screw you every way possible. Not only are there prices ridiculous so is everyone that works there. No wonder why every time I went in there new people were always there. They can not keep anyone. For example. Brought my car in for a check engine light because I was in the framingham area. They charged me $94!!! To tell me my gas cap was loose!! I brought my car to Ira toyota of milford before for a check engine light and it was the same problem (would of thought I would have learned) and they CHARGED ME NOTHING!!! You cant charge a customer $94 for that when it takes them maybe 20 minutes to hook up to a computer to say its the gas cap. They are ridiculous There is a reason no employee stays with them they are inconsiderate and they suck! BEWARE

kbeli

Oct 16, 2008

Recently purchased a new RAV4 V6 and was treated great and all questions got answered. I would definitely buy from this dealer again and in fact purchased a used car for my wife after my purchase. Scott and Jeff were professional and courteous throughout and expedited my sale. When my car receives service, Scott makes a point to pop in and say hi to see how things are going. It was truly a pleasure dealing with Bernardi!Kevin

lilartemis481

Sep 22, 2008

Test drives with this dealership were fine - the salesman, Scott, was friendly and put no pressure me during the process. However, one of the cars I was interested in had an unusually high asking price (as in, at least $3000 over what a certified used car of that model, age, and features should cost - in fact, pretty similar pricing to a certified used car 2-3 years younger). I figured that negotiations would simply require a little more give-and-take than usual from both sides. Wrong. Almost immediately after starting negotiations, the sales manager (also named Scott) appeared, gave me a new high price, and abruptly refused to negotiate further when I didn't accept it. He then proceeded to offer me another car that, while an upscale version of a larger model, had an asking price at least $5,000 below what I knew it should be. Talk about red flags and great ways to raise suspicion and irritation in your customers. I ended up buying from a different dealership that was actually willing to price their cars and conduct negotiations properly.

hclima42

Aug 25, 2008

Not well treated by manager at Bernardi Toyota! STUPIDITY OR PREJUDICE AGAINST OVERSEAS!I WAS interested in buying a brand new Toyota Sienna a LE AWD, around U$ 30,000.00 at Bernardi Toyota, 1626 Worcester Rd. Framingham - MA! I offered U$ 10,000.00 download payment first to have 0% interest rate. They say that I do not qualify to have such rate because I do not have credit history in USA. They offered 12% interest rate! However, I had mentioned to them several times that I have secure financial history in my country. I also mentioned to them that my wife and myself are physicians, I got my PhD at Harvard School of Public Health, I am associated professor in Clinical Immunology in Medical School in University of Parana Brazil (one of the 10 top high Universities in Brazil), and I am in USA to work at Massachusetts General Hospital as a Research Fellow. I also mentioned that I just rent a house in Newton by U$ 2,650.00 per month. THEY DID NOT CONSIDER THAT IMPORTANT AT ALL. I decided to increase the download to U$ 12,000.00. The manager whose first name is Scott said that even that was not possible to decrease the interested rate. I asked if I increase the download payment to 90% of the car value he could considered 0% interest rate. This manager named Scott clearly mention in front of my wife and my two young daughters that TOYOTA DOES NOT CONSIDERED YOU SUITABLE FOR SUCH SPECIAL RATE. This all have Mr. Rick, the salesman, as witness. If this is the case, I considered that the idea of business from Toyota dealer in USA is different all over the world. Not only that, it expresses important signs of STUPIDITY and PREJUDICE AGAINST OVERSEAS. A man as any other with such a comprobable information has to be well treated specially in front of his family! NO CREDIT DOES NOT MEAN BAD CREDIT! However, for sure, TOYOTA lose a client, a business and gained someone that is going to buy with another dealer. NO ONE SHOULD BE TREATED IN SUCH WAY IN FRONT OF HIS FAMILY! I want to make clear that I will spread this fact to my family, all my friends, students and colleagues in USA and in Brazil by e-mail, phone or any means. I will make clear to them that TOYOTA does not care for his clients no matter how hard for years, they have being building a image of hardworker, honest and decent man for his family. I will make sure that my two daughters that they should continue to study hard and be like his father! I will also make sure that they never buy a TOYOTA car in their lives!J Hermenio C Lima, MD PhD

Idrivealemon

Aug 24, 2008

I bought my 2003 Toyota Camry in December of 07. When I test drove this car the steering wheel squeaked and the brakes has a squeal to them. The salesman reassured me that this was "normal". In April I brought the car in for it's first scheduled maintenance and told the service dept. that the squeak in the steering wheel was now louder as was the squeal in the brakes. They said for a fee they could take care of the squeak, I declined saying they should have done it for free (which another dealship did) since it was like that when I bought the card. Then I was told that the front brake pad had missing shims and bent shims, pad and rotors were aftermarket and shims were roted off. They wanted to charge me, I declined, and after being a little more assertive that this car was like this when they sold it to me, they gave in and a month later they took car of the brake repairs. Since May of 08, I have had replace the battery (it was the original battery), and have been told that the PVC valve is cracked and should have been replaced at the 60,000 mi maintenance, (I didn't own the car then) Bernardi should have seen this in their pre-certification "safety" check. I have had it with this dealership and will take my car to Acton Toyota where they are honest and upfront and no surprises.

momof3

Aug 17, 2008

Went to Bernardi with husband looking at either Sienna or Sequoia. Sales rep was very helpful showing us all of the features, test drive, telling us of the GREAT deals they are offering on Sequoias right now.I went back the next day by myself ready to buy the Sequoia. Waited for a what seemed like forever for them to review my trade in.I decided to add the backing up sensor feature - almost $1K extra. Everything was going well until they brought me the price quote... I informed my sales rep to give me their best deal. I don't want to or have the time to be going back and forth negotiating. Well Sales Rep comes back with offered price - basically by adding the new feature and them deducting an amount - the price quoted was sticker!! I was shocked to say the least - so much for a GREAT deal. I was asked - "what do you think a GREAT deal is?" A Sales Manager then came over and brought me a computerized sheet that showed Invoice price and basically indicated that they can't come close to it....I got up and left - but had to ask for my keys back.Basically I felt that they were trying to take advantage of me being a woman buying a vehicle....I had done my homework - I knew list, I knew what others were payinf....I felt they were totally trying to pull a fast one. Even the night I was there with husband initially looking at the vehicle - A sales manager comes over to my husband to whisper how good a of deal they could give us....!Their loss - I had my title of my trade in and checkbook in my pocketbook ready to go. If I end up with a Toyota - it surely won't be from them!

jj_jetsets

Aug 14, 2008

Sales is good but after service very poor, service at Bernadi Toyota is not as good as it use to be, everytime my car goes for service something breaks soon after. I have two 4Runners and got rid of one, one to go. I will not buy a Toyota again. Toyota quality is no longer good as it use to, quality drop due to mass production.

tjones1976

Jul 29, 2008

I have given this rating because I have had a wonderful yet freindly and personable experience with Bernardi Toyota. I knew this was the dearlership to buy from the moment I walked through those lovely clear glass doors. I was greeted right away by a diplomatic professional salesman, Irving Espinosa, who instantly cadered to my needs.This was very suprising especially when it's been over 5 years since I've purchased a vehicle. This experience was totaly different from the last. I was not pressured into anything. I sat at a table and my whole experience was like talking with a freind or several friends about Toyota. When Bernardi Toyota makes a promise, they deliver. They are also known for the exceptional customer service and amazing follow-trough abilities. I got a great deal on my New 2009 Toyota Corolla because of this dearlership. I was very touched that someone could actully care about and listen to what you have to say. They also take pride in what they do and very proud of what they do. One way to know this is in a small vestibule near the main entrance they display all of their happy customers on the bulletin board. When I learned of this I thought it was a nice gesture and a way of patting themselves on the back for job well done.When you do great work it really shows sort of speak (display in vestibule). This is why they are constantly rated number 1 year after year.Thanks Bernardi Toyota!

Lovemynewcar

Jul 17, 2008

Great experience. Showed me a few 2009 Camrys LE and SE. They showed me the inside and out of the vehicle and took me on a test drive. Came in the morning and drove away the same day with a new Camry LE. Gave me great value for my trade. Recommend Bernardi to everyone looking for a new car.

simbimbo

Jun 23, 2008

I would like to take a moment to categorize my responses.Customer Service:I gave Bernardi a 5 because I have never been treated so well at a car dealership. The great service started when I walked in, they were the only dealer that didn't immediately try to de-value my trade in even though it was an SUV. I was trading my SUV for a Prius, they worked on the deal very hard and were able to get me top dollar for my trade and were also able to get me into a Prius in 7 days..Quality of Work:The time and attention paid to me and my wife was excellent, the dealer made the extra effort to get things done, and done right.Friendliness:In the past I would approach car dealers with apprehension, and it was always justified, but at Bernardi they spoke in clear terms and with honesty.Overall Experience:My overall experience was a great one. I would definitely recommend Bernardi Toyota to anyone who asked, not only did they work to provide a great deal, they also made me feel comfortable with the process. Price:The Prius is selling at or above sticker price, so the only way to make a good deal is to get more for the trade, and they made that happen.Keep up the great work Bernardi.ThanksSteve

buybuy

May 10, 2008

Excelent custumer service, will do business with them all the time when a car is needed.

amigo02301

May 3, 2008

Great dealership. Very honest and great team work from Miguel, Steve Aswad and Joe from the Finance Dept.

oldcar55

Apr 25, 2008

I purchased a "Certified Pre-Owned" Camry from Bernardi Toyota. I was originally looking for new car. Very large selection of new and used vehicles. Very helpful staff from sales, finance manager and the preparation crew. Car was spotless and we had a very pleasant ecperience when all was said and done. Salesperson, Artie, was very knowledgeable and easy to deal with. The sales manager, Miguel Garcia, was most gracious and helpful and made sure everything went smoothly. Would highly recommend Bernardi Toyota to our friends.

muffy1910

Mar 22, 2008

I bought my car from Ron Gamble and Miguel Garcia. They were very knowledgeable in getting me exactly what I wanted in a vehicle. I had a pleasureable experience dealing with all of the staff at Bernardi Toyota. Breno Lemos did the financing for me and he was very helpful and got me my financing right away. My car was ready when they said it would be. I would certainly recomend anyone who is looking for a vehicle to go to Bernardi Toyota because they were so easy to deal with.

brian2017

Mar 13, 2008

I just want to say that my experience with Michael Bender the General Manager has been a pleasant one. He is a real Gentleman, and very honest and super guy. If you are looking for a new car or a used to buy, I highly recommend you going to the dealership. The sales people are very nice to you, and make you feel at home, with no pressure.. AA++ experience..Great Deals and Honest prices. The best around in my opinion!Sincerly,Brian CounihanQuincy Mass. March 13th /2008

mountaineer

Mar 9, 2008

Sent inquiry through the internet. I received a quote from them on a Camry. A real quote. Not one that had extra rebates (college grad and military) to make the price lower like what other dealers did. I contacted them and we arranged a test drive. Went very well. They know their product well there. I bought that day on the price I was quoted. Very friendly and professional. I highly recommend them.

greggo48

Feb 28, 2008

I travel most of the day and when I can gwet my Tundra (which I love)I have to take advantage of it. Bernardi toyota gave me an extremly difficult time about not having an appointment they took the trock finnally and made me wait almost three hours I have been to other dealers and been in and out in less than an hour for the same service.

sav1918

Feb 25, 2008

I was looking around for a Tundra for a while and debating what I wanted. I had finally decided on a double cab. I had made a deal with another dealer before heading to Bernardi, but after a month of not finding me the truck I wanted I went looking elsewhere. I had been to two other dealers who were not overly helpful but I thought I finally was able to get me what I wanted and told me I could get it and they would find it for me. Frustrated after no answers , I went to another website to find help. One of the guys on the message board recommended these guys. I was at the table for twenty minutes and realized I was finally getting straight answers, all I had wanted was a rear window to slide down and was shown the right truck and features I wanted. I have been in my truck for a while now and have nothing but love for it and Bernardi. I can only show praise for the knowledge and respect I was given by the Bernardi staff.

daisymay

Feb 18, 2008

About three years ago, my credit was awful. I could not get approved anywhere on a car loan until I went to Bernardi Toyota and talked to Gil Rogers and Miguel Garcia. I was approved on a lease and they told me if I paid it on time for three years, then my credit would be re-established. I talked to Gil many times in that three years. I asked him alot of questions about how loans and credit works. My 3 years was up this past summer, but when I went to the dealership, Miguel told me that Gil was out on sick leave and wouldn't be back for awhile. I eventually bought a car from Bob. Bob was great.The manager Steve Aswad was great too. Alot of gadgets on these new cars. I know how everything works thanks to Bob! But thanks to Gil, I got a 5.9% rate. Three years ago I had trouble getting three times that. Thank you Bernardi Toyota!!!

timexguy

Jul 10, 2007

I was looking for a 2007 Camry and was deceived by the sales manager on the quote, he quoted me a price over the phone with Option C that includes everything, navigation, stability control and heated seats and asked me to come in immediately to the dealership, I told him that I will get there tomorrow. Luckily I called him back asking him to e-mail me the quote and the details that we talked about. He sent me the e-mail which was good, but skipped the navigation system, i called him back telling him that he missed it and I wont come in to the dealership until I receive that e-mail but he denined the fact that we ever talked about navigation and was asking for $2000 more. If I wouldn't have called and asked him to send me the details in an e-mail, it would have been the classic bait and switch. Later I realized that he was giving me option A (basic) and still quoted me higher for that, I rather spend more money and buy it from somewhere else then from here.

ejwesq

Jul 10, 2007

I walked out of this dealer without buying a car. They quoted me a price via email and prmoised they could get me any color I wanted. I went to sign up the deal, and they told me that "this never happened before, but we misquoted the price in the email" and they wanted to charge an extra $300 to find the color I wanted. They sent me a new quote via email, and I got a better deal at Ira III in Milford, who were friendly, low-key and didn't use "bait and switch tactics."

fud421

Jun 18, 2007

While the negotiations were fine, the delivery was one of the worst I have experienced. we were rushed through so the salesman could deliver another car(even though we had made an appointment at his conveniene). They could not figure out how to activate the bluetooth, nor did they take the time to show my wife how to work the nav system. They offered one financing rate which we signed for and then reversed themselves. they called to ask us to come back. When we did, the finance person had no idea why we were there. I have purchased many cars from this family of dealerships. All have been superior EXCEPT this one. I would go anywhere else

jimmyp

Feb 27, 2007

I placed down a deposit on a used Corolla which carried a 24-hour refundable guarantee. I later went to Lexington Toyota and got a better price on a newer (still used) car with lower mileage. The next morning I went back to Bernardi to get my refund and which they first tried to refuse, then they said it could only be issued by the salesman that I dealt with (who conveniently was not available). I waited for close to an hour when finally Ron returned. From a few feet away I could hear the other guy say, "there is nothing you can do", soon after which I got my refund. I loath this establishment and will never return, and I highly recommend others stay away as well. If you want a Toyota, I recommend Lexington or Acton.

happycars

Dec 14, 2006

I have never purchased a car where the dealership was so friendly and fast. Bernardi Toyota has genuine concern for the happiness of their customers.Other dealers take hours to get to the same price. Shawn told us up front what we were upagainst (we owed too much money on our trade), he also said they had the only guy in the state that can figure out difficult loans...Gil Rogers. This deal was no slam dunk and the Shawn/Gil tem was outstanding. Thank you Guys!!!Thanks from Pinky and Rita

jenncarey

Sep 10, 2006

The "Sales Assistant" who helped us was very knowledgable and nice. Then when we talked to the "Sales Manager", he was rude condescending and pushy. Even if he were offering a better deal than another dealership, which he was not, I would not buy my car there. He was the typical sleazy car salesman that makes car shopping a nightmare. This is the 2nd time I've been to that dealership, first time was 5 years ago when I bought my previous car and I had the same experience. Giving them the benefit of the doubt I thought I'd try again. Unfortunately, nothing has changed in 5 years.

testG

Sep 5, 2006

Recently I gave my car for a Timing belt Service. They gave all the quotes on the parts but never revealed how much they charge for the parts. When the service was over they have charged me 94$ per hour on the labour totalling 430$ on Labour alone and 250 for the parts. Even the Luxury car dealers won't charge 94$/hour. Have I been cheated with this price or do you guys think its a fair price for Toyotal Labout charge?? Appreciate your feedback.

plaidplaidplaid

Aug 12, 2006

totally aweful from beginning to end. 2 different prices on the internet, and a 3rd price on the window of the car. Car was totally scratched up, and they said I would have to accept it that way, even tho I was paying $25k for a car. Then at the last minute they tried to hit me with bullshit fees. I had already gone $2k over the most I wanted to give for the car, so I would not budge, but niether would they. I can't believe they would offer so little when a customer is paying tens of thousands for a car.