Used Cars for Sale at Bert Smith BMW in St. Petersburg, FL

Shawn

Nov 25, 2015

Dan Brandano handled my purchase and I could not have been happier. He was very patient and helped me to navigate a tricky loan process while providing all of the information I needed. I would definitely recommend Bert Smith BMW and di yourself a favor and ask for "Dan"!!!

CAPTAIN JOHN

Nov 21, 2015

MY WIFE AND I ARE EXTREMELY PLEASED WITH OUR PURCHASE OF A NEW 2015 BMW 535I SEDAN WITH A 3.0 L TURBO. MR. MICHAEL GRACE, CLIENT ADVISOR, WAS EXTREMELY KNOWLEDGEABLE AND MADE OUR BUYING EXPERIENCE ENJOYABLE.

car buyer

Nov 4, 2015

very nice clean dealership sales personel are REAL people not pushy and know their product I was very happy with the car and overall shopping experence

Rod B

Nov 2, 2015

Just a short note to share an excellent experience in purchasing my latest BMW 535i from Bert Smith Euro Collection. Dan Brandano is my adviser and has also become a personal friend. I have purchased 8 vehicles from Bert Smith over the past 10 years and have always been very pleased with the level of courtesy & professionalism that i have experienced. the most recent 4 were from Dan and the first 4 from Mickey Monreau who introduced me to Dan when he retired a few years ago. Mark O is a very classy & fair sales manager. I have also enjoyed a good relationship with my service adviser, Natalie Swain throughout my 10 year relationship. Top to bottom, Bert Smith is a first class operation.

Jeff and Mary

Oct 20, 2015

My wife and I are very happy with our car buying experience from Bert Smith. Without going into it too deeply, it was difficult for us to get a car and the staff at Bert Smith Pre-Owned cars helped us get the car we wanted even with the difficulties we presented with the deal. We would especially like to thank John and Mike in the Sales team.

Cynthia Passmore

Oct 15, 2015

The "engine malfunction" came on in my 2015 x1. Following the instructions to "drive with caution" and bring in for service, I did, without an appointment, because obviously it seemed important to have it checked. I knew I'd have to wait. The greeter asked the name of a service person, but being it was my very first service with the car, I did not have a service person. I was surprised that after being there for 2 hours, that not one service person came over to introduced themselves to me, or even said "good morning" . The greeter, was the only person that made any effort to check on my car, and keep me updated. After I was told that the car was fine, no service needed I waited, and waited and waited. I was told it would be out in "several moments".....I waited another 25 minutes until I finally asked if I could go get the car myself. The young lady who was the greeter, thank God for her, drove my car up. Now, here's what upsets me most, no one explained why the engine check light came on. I never spoke to anyone but the greeter. Not acceptable.

Chrissy Holubeck

Sep 14, 2015

Jackie Rush was my salesperson and he made the whole process enjoyable. I never felt pressured, but instead I felt completely supported and informed. I felt very comfortable with my decision due to his patience and wealth of information. I am extremely happy with my purchase. Buying a car should be a happy experience and mine certainly was. I love my car! Love Jackie Rush! Love Bert Smith BMW! I will definitely be referring business to your dealership and specifically to Jackie Rush! Thank you again for helping me to pick out the perfect car!

fahmed

Aug 21, 2015

I didn't visit the dealership showroom nor did i buy any car. so my ratings may not reflect actual experience with this dealership.

J.C. Carter

Aug 6, 2015

Kelly got us the car we wanted. Best car buying experience ever, After the other VW dealer gave us The worst experience ever.

Ken & Lyndell Kidd (Kelly Curtis Fans)

Jul 27, 2015

My wife and I were moving from Ecuador and had to hit the ground running on arrival. A hundred things to do so we had to be as efficient with our time as possible. We decided on 5 mid size cars and started contacting dealerships online and explaining exactly what we were looking for and what the "out the door" price had to be UNDER to get our business. I had owned a Passat in the past and loved it so I was a bit partial but the other cars were also highly rated and we would go with whoever met our criteria. Kelly Curtis, the sales person with Bert Smith VW was the only one who came back and met ALL our requirements. Exterior color, interior color, options and price. He was also very professional, courteous and patient all the way through the buying process. We arrived in Tampa from Ecuador at midnight and the the following morning he picked us up at our hotel, took us to the bank and then to the dealership where we got our first look at our car. It was all we had hoped for and he stayed with us throughout the process of closing the deal. No surprises or added costs. Then we took him to a near-by restaurant in our new car where he bought us breakfast after which we dropped him off back at the dealership and were on our way. The whole experience just could not have been any better.

Francesca

Jul 25, 2015

Bert Smith BMW is a family owned business and it shows. From the moment my husband and I walked in, it seemed like we were coming home to family. Granted, I had bought a new BMW there once before (which I still have, 16 years later) and there were lots of new faces, but the feeling that we were cherished customers (maybe because we were prior BMW customers or maybe just because they are that professional) never changed. I am not an easily satisfied customer. I walked in not knowing if I wanted to buy new or preowned car. I looked at both. Meanwhile the salesman in both departments educated me along the way on the features of each series. Because I have a neck problem, I was intrigued with the blind spot detector and overhead camera to assist with parking. I ended up deciding on a 328i sedan. I wanted it in dark blue, with Venetian beige interior, which they had in stock. That car didnt have the Driver Assist Plus package with the blind spot detector and overhead camera. Rather than trying to talk me into the car on the lot, the salesman and general manager immediately got on the phone and found one from a dealer on the east coast. Even though the east coast car was more money than the one they had in stock, they gave me the same savings as if it came from their lot. They said my car would come in about a week. My car arrived in two days. It is a dream. Back to that 16 year old BMW that I still have. I had a recent rear collision with a two foot stone wall, which pretty much wiped out my rear bumper. Otherwise, the car is in top shape. Rather than trade it in to buy the new car I decided to keep it. Here is whyBert Smith BMW offered to cut the cost of repairing that car almost in half. Im feeling the love. Thank you Michael Mitchel, Mel Steves, Michael Grace and John (in the body shop).

Performance Car-Fanatic

Jul 16, 2015

After 4 Porsches and 1 BMW, I am a customer for life. Excellent management, seamless process.

A dissatisfied long time customer

Jul 16, 2015

Been a customer for over 5 years having purchased 3 bmws and using the service department during that timeframe. Generally, decent service performed in a reasonable timeframe. Considered average. During 2015 and my latest visit - had the misfortune of meeting the Service Manager - Don Corey. Mr. Corey was rude, overly aggressive and attempted to intimate me - in almost any other situation, a court ordered restraining order would have been needed. Mr. Corey's attitude and demeanor permeated other service personnel during the process. I was over billed for their error in installing a battery and not fully resetting all systems at the time of installation. Considering Mr. Corey's overall demeanor, I question whether all of the services charged for were actually performed. I did not receive sufficient value for the money spent. Overall, the dealership management should be aware of the significant decline in their BMW service department and should take immediate steps to fix it. Having found reviews of this dealer in other forums with similar unfavorable comments towards the service department and Mr. Corey, I hope the dealership ownership takes note and acts accordingly.

TErickson

Jun 29, 2015

I was planning on purchasing a BMW fm another dealership and thanks to my husband's engouraging me to check out other options first I came across the BMW I ended up purchasing with the help of Jackie Rush. l He made car buying what normally for me as I have absolutely no patience as efficient as he could. He was not high pressure and had a great sense of humor which goes along way. Thank you Jackie for going the extra mile after my purchase as well. He came to my office and hand delivered a BMW Coffee cup. In sales/customer rentention those little things make for good referral and repeat business. Thank you again!

Sam T.

Jun 25, 2015

Just bought a BMW M4 Convertible from Bert Smith in St. Pete... I drove all the way from Orlando because it was thousands less and the buying process was much easier. I am truly impressed.

Edd

Jun 23, 2015

I traveled 8 hours to Bert Smith after speaking with them online and over the phone. They guaranteed there would be no games played and that was the truth. This was a great experience and I will return when I purchase my next vehicle. I worked with Stephen in car sales, the manager Mike, and Larry from financing and each treated me with a high level of respect and no high pressure sales tactics. If you are looking for a new vehicle don't pass them up!

Luis Lopez

Jun 18, 2015

I had the best experience at Bert Smith BMW! Mr. William Stephens was very helpful and patience through the whole process, he explained every single number and gave me the best deal on my new 4 series. I was treated like family which was very important for me, not like other dealerships that only cared about selling me a car and not truly getting to know what my needs were. I would definitely continue to do business at Bert Smith BMW in the future.

Arsen

Jun 14, 2015

The Bert Smith dealership is by far the best!!!, I went from dealership to dealership looking for the Golf TDI in my specific color and package and was promised that they can find something for me by the end of the month or that I should take the one they have in stock. Kelly Curtis and the people at Bert Smith found the exact color, package I wanted within one business day. Being in the military, I felt very welcome thanks to Robert, he was prior military himself and understood what I was going through, I needed the car ASAP and would not settle for the first one I saw. Robert did a good job in making the process very quick and professional, since I cant really take a day off "protecting America's freedom". Kelly Curtis went above and beyond to deliver the car, took the time out of his day to make sure I was taken care of to the moment I was in my new car. I never thought that I would be buying my dream car and laughing about it because I felt that I was in good hands. Now I am in my brand new 2015 Golf TDI!!

CornellBigRed

Jun 3, 2015

Client Advisor Mel Steves handled me throughout the buying process. He is very friendly, personable, and professional. Bert Smith BMW really impressed me with their service and gave me a great deal on a new 3 series. Absolutely a great experience at this dealership!

Mike B

May 29, 2015

This is my second BMW purchase & we felt very comfortable coming back to Bert Smith for my second purchase, I drive past another BMW dealer to come here the inventory is better & we are treated much nicer than other dealer I passed to get here. The staff treated us very well & showroom is very clean. I got a good deal on my new 428i BMW & the wife was very happy.

sportwagonmom

May 27, 2015

I admit that I am a difficult customer! Kelly Curtis was an awesome salesperson. I wanted a new model VW Golf TDI Sportwagon with Driver Assist in a certain color. Kelly looked all over the country until he found one and maintained the original quote even though it cost more to get it here. I could not be happier with my car, or the buying experience. This was not my first car purchase from Bert Smith and will not be the last.

Tammy C.

May 17, 2015

Bert Smith BMW made my car buying experience very positive and relaxing I appreciate the patient's my salesman William Stevens had with allowing me to take my time to make this important decision and also educating me on the buying process we had a great time together. Every one was so nice to me and treated me with respect and that was most important to me whether I made a purchase or not this is my third bmw and I'll be back for another one it's truly a quality driving machine. Tammy Cole

Courtney G.

May 11, 2015

I purchased a BMW this weekend from this dealership. I was completely satisfied with the purchase of the car and the customer service I received. The time of the buying process took a few hours, but I understand that weekends are usually busy. I highly recommend Bert Smith. Their salesmen are amazing and the quality of cars they sell are top-notch!

John and Lori

May 10, 2015

I enjoyed dealing with Bert Smith BMW regarding the recent purchase of my 2014 328 sedan. My entire experience starting with Dan Brandano was first class. In addition there was absolutely no evidence of high pressure sales tactics. The sales manager and business manager were also very professional and easy to deal with.

Charmaine L.

May 9, 2015

I have not had prior dealing with Bert Smith VW and was pleasantly surprised by how my husband and I were treated by Dan Ullian, the salesman. He was pleasant, low-keyed, and showed us the several cars we were interested in even though it was a hot day and the cars were located in several areas in the lot.The test drive was helpful as well. After the visit he answered several questions over the phone again which was most helpful.

J.Paige

May 1, 2015

We truly enjoyed the customer care we were shown, even by those who were not directly involved in our purchase. The sales agent and finance department were great. We would recommend them to our friends.

Crink at the beach

Apr 29, 2015

Excellent experience with Bert Smith and sales rep. Rusty Russell !!!!! There was no pressure throughout the entire buying process. I was afforded the opportunity to test drive any vehicle that sparked my interest ! I leased a 2015 328i at a very fair price and everything as promised ! I have been back a few times for assistance with my questions and help understanding computer related functions and Mike(BMW genius) was always available to help and was very understanding !!!!!

LStone

Apr 11, 2015

Awesome staff throughout the overall experience. Will definitely be going back to purchase a car in July. I love the straight forward concept. Either you can or you can't. No long waiting or broken promises

Wendy Stevens

Apr 7, 2015

When I purchased my first VW I was very fortunate to have Bill Gunnett as my salesperson. I just purchased my second VW and I had Bill there to help me out again. He walked me through the process with ease, from beginning to end. Bill showed me all the gadgets in the car and how to use them, which I really appreciated! Bill is an asset to Bert Smith, thank you again Bill! ! Wendy Stevens

FloridaRealist

Apr 6, 2015

Spent several days communicating with Tom Heinz (salesperson). After we had agreed on price, he never followed-up until our email to him 11days later. WOW. He was disinterested in completing the deal even after we were 99.oo% almost complete. Therefore, we finished the deal with another dealer, better price and communication which was lacking at Bert Smith. Bert Smith dealership/salesperson seemed less interested in selling a car for a "fair price" and more interested in premium for their dealership, which resulted in a lost sale. One in the hand beats two, well, you get it. Good luck fetching only the price you want, compromise is what sells.

Jim

Mar 30, 2015

First car purchase from Bert Smith and have to say it was a pleasure. Rhett was great and went through the new Cayenne with us in detail, not rushing us out the door. Would recommend Rhett and Bert Smith to anyone.

Fabio

Mar 28, 2015

I own a 650 convertible, and I find it extremely aggravating that this well known dealership would not top off my oil because I did not buy the vehicle here. It is well known that these models burn oil within a thousand mile, yet your employees seem to ignore that and proceed to tell me that I can go to where I bought the car and get it topped off. I am degusted with the way I was treated and will never go to this dealership again. I suggest that future customers seek service elsewhere and to avoid Bert Smith BMW, there employees should take better care of their customers rather then treat them with utter disrespect and practice better service

vanja

Mar 19, 2015

I recently bought a Infiniti Q50 from the dealership and I had a great experience. Bill Gunnett helped me and he was very knowledgeable and personable. His manager Nate was great to work with as well.

Scooter (Tye) Stevens

Mar 13, 2015

After calling the dealer but not having a ride, the sales manager Nathan Jones retuned my call with in Moments with in moments. He answered all of my questions,then made some some suggestions that he felt would best serve my needs. After considering the options Bill Gunnett came by my home with a car. It was perfect the from the exterior color to the interior options. We drove to the Dealership were I was introduced to Nathan, the transaction was smooth and simple. I decide to purchase on the spot. Bill Gunnett Was amazing going over the details of the car, showing me the GPS and assisting me with auto insurance. The Dealership it self was very impressive very clean and professional with a warm and friendly feeling. After leaving the Business office I felt so good about the purchase. Having purchased over 13 new cars, this was the most relaxing and most enjoyable on yet! I am so pleased with Nathan and Bill, I will be sure to recommend Bert Smith BMW to every one.

Liz Cruz

Mar 12, 2015

My trade-in and purchase of a 2012 pre-owned certified 328i convertible was an honest, pleasant and stree-free experience which is hardly heard of. My salesman Gerry Marks was polite and gave me complete information about my new car. He is an excellent and professional salesman. I did not use my local dealer and traveled specifically to Bert Smith. I would highly recommend them for the purchase of your next car.

Aaron L. (DC)

Mar 11, 2015

I just wanted to take a moment to share the exceptional car buying experience I had with Bert Smith BMW. I travel between DC and Florida for work. I was totally frustrated with the in person car buying experience in the DC metro area and contacted Bert Smith online. Literally within minutes, I had an online Sales Rep on the phone, who proceeded to capture my vehicle requirements. I was then transferred to Michael Ford, my Sales Rep. Michaels customer service; vehicle knowledge and personality are commendable. He truly understands customer service and what it takes to satisfy the customer. I cannot express enough my sincere appreciation for the straight forward approach to car buying done at Bert Smith BMW. Kudos!!!!

Joe P

Mar 11, 2015

Great experience.....Rhett Graham met and exceeded all of our needs and the process was easy and fun.

SLK 300

Mar 11, 2015

The first time I called Bert Smith was a year ago in an effort to convert my boyfriend from an American to an European car driving experience. I made an appointment with the first guy who picked up the phone and was excited enough to believe that I will drag him to the dealership. So I did, and Bill skilfully helped him make a choice - he loves his M3 series convertible! Thinking back, I believe my recent car transaction was even faster and smoother. Bill had heard that I'm looking for a Mercedes SLK or CLK convertible, and tactfully popped in few times with updates of their inventory. One day he drove a new arrival to the office as he believed this is would be the car I was looking for. And he was right - it was my car. Fair, respectful and accommodating - I know it sounds like an oxymoron but this was my experience at Bert Smith. And Bill is a big part of it. It took us less than 2 hours from start to finish, financing and warranty paperwork included!! I went to pick up my detailed car on the next day to find out that they are pet friendly and love puppy visits! I don't plan on shopping elsewhere: these guys rock!!

Unhappy

Mar 3, 2015

I thought when I bought a high end car I would be treated with respect. After my last service experience with Bert Smith BMW, we are selling the car and buying another high end car that has a service department that actually cares about their customers. It was not one service experience from Bert Smith BMW that was bad but many. The final one was a battery replacement, I was told one reason by Eric on why my battery went dead (made no sense to me) and when my husband called to get an explanation - Eric gave him another reason that actually made sense. I requested a loaner (I know it was last minute but I did not know my car was going to die) and I was told by Eric that I could get a loaner that was promised to another customer if I got to the dealership in 25 minutes. I could not get there in 25 minutes so Eric told me that was the best he could do. Fifteen minutes later the sales manager calls me and wants to know why I hung up on Eric when he was trying to help me. I did not find Eric helpful or polite through this whole experience. Then I found the trash from the battery installation in my trunk when I was cleaning my car to sell it. Nice touch!! I do want to say that when I dealt with Natalie I was treated respectfully at all times unfortunately I did not always have her as a service assistant.

satisfiedcustomer

Mar 2, 2015

I bought my BMW convertible at Bert Smith and enjoyed the experience with the knowledgeable and personable salesman. Once I purchased the vehicle he spent a half hour showing me how to use all the dashboard controls and even hooked up my Bluetooth for my phone. He's also called twice since asking if I had any questions or needed any additional help.

"Juan M Fuentes"

Feb 27, 2015

I dealt with Michael Grace and wanted to express that he was just "amazing". He is without doubts an asset to you company. I had never bought a BMW before and this was a wonderful experience. The thought of negotiating with professional negotiators is intimidating but they were awesome and made all the efforts they could to get me the car for my wife's Valentine's gift. I would highly recommend everyone that's buying a BMW to go over to Bert Smith BMW Porsche VW. I will give them more than 10/10 stars.

Sharon Eddy

Feb 23, 2015

Honest, helpful, straightforward sales and excellent service department. Highly recommend!

bryan

Feb 16, 2015

Today is the start of the 6th week my wrecked BMW 535i has been in the body shop. I am told it could be 10 weeks due to not enough staff or racks for the cars. I am VERY frustrated and simply do not understand how it could take so long. If staff or facility is needed, make those changes to serve those who purchase cars from you - your customer. The buying process was fine, the customer service not very good.

Wendi Power

Feb 16, 2015

I have geen looking for a car for months and have gone to several dealerships. My experience at Bert Smith BMW was so great, I decided to buy a car from them. They made it easy, were very knowledgable and helpful. Overall, great buying experience.

John S.

Feb 14, 2015

While searching for my next BMW 328i, I visited several dealerships in the Tampa bay area. I ultimately went to Bert Smith BMW and met with Bill Gunnett. Bill helped me locate the car I wanted and was very helpful throughout the sales process. He made the process go very smoothly. In addition, the management and finance team were genuinely focused on making my experience a good one.

lovemyz4

Feb 11, 2015

I had been looking at Z4s for about 2 months before getting in touch with John. I had visited another dealership a couple of times with lackluster service. John was willing to spend time to answer questions, he knew his product very well and was a pleasure to work with.

The Gov'na of DTSP

Feb 9, 2015

Great experience purchasing my car from Bert Smith...I would definitely buy another car from them! Dan Brandano is "the man!"

MikeONE

Feb 2, 2015

I had been communicating with my service advisor, Matt Sanford, for several weeks concerning the airbag recall on my vehicle. He explained the developing situation very clearly and always called back with new information. This first visit was just to verify that my airbags needed to be replaced, but when I came to pick up my car less than two hours after dropping it off, it had been washed and vacuumed.

Thane

Feb 1, 2015

Within the last two months I bought a 2013 Mercedes ML350 and a 2006 Porsche Carrera S both from Bert Smith. They had the right cars at the right times for my wife and me. A great place to deal with and a great Porsche sevice department. Thane

Sam and Sandy

Jan 31, 2015

This is the second BMW that Sandy and I purchased from Dan. The process could not have gone any smoother and the car is absolutely impeccable for a certified preowned BMW. Dan was easy to work with not in the least bit pushy- he is a personable and friendly guy. We love the car. We have also had two of our other BMW serviced at Bert Smith with Eric and MattWho are also great guys and make The service aspect of Bert Smith very convenient and without any hassle. My wife and I have dealt with a few other dealers in the Tampa Bay area prefer Bert Smith due to the fact that there is a friendly staff Who know a lot about BMW and treat their clients well.

Jorge A. Cuervo

Jan 29, 2015

Last Tuesday Jan.27/15 my wife, my daughter and I went o see a car that initially we had seen through the Bert Smith website; upon arrival we were welcomed by the Sales Consultant William Bill Gunnett and from that moment until the last minute we were served excellent with a great service, with clear explanations not only about the vehicle but also about the financing program. Later in the Finance Department we were also received a good service by Mr. Larry B. who explained to us some details of the coverage programs he offered to us to buy. In other words without thinking we will return in the future if we decide to buy another vehicle, and we will recommend them to our family and friends. Thank you for your great service.

ac1056

Jan 27, 2015

great experience...fair price...very polite to my family and I

Luis

Jan 26, 2015

My wife and I went in mid morning and by 1:00 pm we drove out with our vehicle.. Bill was fantastic in guiding and explaining the whole transaction. Traded my out of state SUV, got a fare trade price, new Florida plate, insurance quote from a local insurer, and a guided tour of my new car in no time at all. Wife just loves it! I need to get my own BMW from Bill soon.

Jennifer

Jan 22, 2015

Not only did the salesman become a bit nasty when I wanted to test drive a Z4 he "insisted" that he knew which car I should buy! Outrageous! I went to Sarasota and purchased the Z4 that I was looking for. Never again!

SO satisfied

Jan 15, 2015

Recently had the opportunity to purchase out my leased BMW vehicle working with Bert Smith and one of their Sales Advisors...William Stephens. William and I have worked several times before, and, as usual,...William provided excellent service in managing the transaction and getting my wife and I in and out of the dealership as quickly as possible. We have been Bert Smith Sales and Service Customers for over 5 years now and have had positive experiences working with the team there every time we are either looking for a new vehicle or getting one of our vehicles serviced.

HK Who likes fast and beautiful cars which are rli

Jan 12, 2015

I had the pleasure to be served by Fred, a great sales person on what car my need fits best. He took all the time needed, explained everything well, not talking too much, but answering all question to full satisfaction. Delivery and service of the car was very smooth and straight forward which made me a very proud owner of a new Cayenne Porsche Turbo. I can recommend this dealer to everybody and there are no better cars than Porsche anyway - it is my 3rd Porsche.

Kyle P

Jan 11, 2015

i just bought a 428i at Bert Smith working with Mr. Daniel. B. I never have to sit there and negotiating on the price. i saw the car in the lot, he print me the price and i told him the price that i want and its done deal.i didn't know buying car at bmw would be this easy at Bert Smith.

Chris S

Jan 2, 2015

I started looking at the new BMW 4-series at the end of the summer this year and finally made up my mind and took delivery of a new 435 this past week. William Stephens my sales advisor was incredibly helpful and straightforward - very friendly and easy to reach over the several months I was looking. He always got right back to me with answers to my questions and kept me updated as my car was being shipped from Europe all the way to being delivered to the dealership. William and the entire team at Bert Smith BMW was professional, courteous and helpful without any pressure or negative car buying cliche's, I also got a deal that I am very happy with. Great experience, and a great car! I look forward to continuing to do business with this dealer in the future.

New Tiguan Owner

Dec 31, 2014

A favorable experience. I would recommend to others.

christysz

Dec 23, 2014

I had a 30,000 mile service done on my car on 12/20/14. My service representative was Eric. He was friendly and helpful answering all my questions. I had at least four people offer to get me water and coffee. My only concern was waiting two hours and 15 minutes when I was told it would the one and a half hours. It was the end of a day and as I well know things run behind by mornings end

Andrea

Dec 18, 2014

John Aslan made our buying experience easy and fun. He took me on a well planned test drive that highlighted all aspects of the BMW750Li. I came in driving an Audi A8L and that test drive sold me on the BMW.

Leftstranded

Dec 17, 2014

Originally for the past 7 years I would recommend this dealership to anyone and everyone however after my last service experience they left me upset, my car unfixed and unable to find anyone that would give me a better answer than too bad so sad.

Jim

Dec 16, 2014

Sales, service and just amazingly great people. I keep coming back here every time I want service or to buy a new car as they know what their doing. Love you guys.

Robert

Dec 7, 2014

I was searching for a Certified used Volvo convertible and came across Bert Smith dealership on the internet and made an appointment to see Mike Ford the next day After seeing the Volvo and deciding it wasn't what I was looking for Mike showed me a beautiful well kept BMW convertible and I was hooked Mike was very informative about BMW's performance and really knew what he was talking about He never pressured me and gave me his time and answered any questions I had about the car I must say it was a very pleasant experience and now I am a happy owner of a BMW convertible I also want to thank Anthony in the finance dept as he too was so helpful and nice to work with

Peter Kip

Dec 6, 2014

John Clayton is the best. Always good service. Fair and prompt.

M.W

Dec 4, 2014

So i live 1000 miles from Florida, and whilst car shopping for my Mercedes Cla 250, i found the right color,right spec and right price all the way in Florida, i was a bit hesitant to make a deal miles away, but thanks to Mike Ford, he made my transaction less hassle, car was purchased and deliver to my door steo, although i had a few delays with the trucking company

L Gilbert

Dec 1, 2014

This is my fourth BMW, my second X5, and I have been a customer of Bert Smith for about 20 years. I do not think I would ever buy a car other than a BMW and would never go anywhere but Bert Smith for service. In particular, Natalie Swain has taken care of my car for most of that time and is excellent. Natalie has a good knowledge of BMW's and the issues that may arise. I have occasionally been pleasantly surprised when she called to say the problem was not what I had feared but was minor and the car was ready at my convenience. Even as my cars got older and needed service, the tech's were very good at diagnosis and repairs. I have never felt they were trying to add anything that was not needed. On the contrary, they have said something did not need to be done, or at least not for another year. Great job, Natalie! And thank you to the Tech's for such excellent service!

Very happy customer

Nov 6, 2014

I purchased a 2015 BMW 528i 2 days ago and had an excellent experience at Bert Smith. Our salesman Michael was a pleasure to deal with. Very friendly and knowledgeable about the vehicle without any pressure that is generally felt when buying a car. I love my new car. It truly is a wonderful driving experience.

Sherley Wyatt

Oct 29, 2014

I was in market for a BMW, my first choice of cars happened to be a new car in MD. Dealer was trying to tell me they were customer-friendly but they were not in my opinion. So I was quite happy to bid them farewell and go to my second choice in cars that fit what I was looking for. That is a 2013 BMW 335i low-mile, warranted, car that I feel that Bert Smith BMW made me a fair price on, so I bought it outright. I am a Senior and I usually buy my cars and sell my older cars without much of a hassle. I must say that Mike Ford and his boss Mark Ostrowski were very cooperative and made me feel very glad that I wound up buying my 2nd choice in cars from their dealership. I recommend them for great deals on great cars.

Old and Cranky

Oct 27, 2014

I usually fold Lawyers, Bankers, Accountants, Politicians, and Car Salesmen in the same category; however, the Bert Smith BMW experience pulled them out of my usual analysis. This was truly a great car buying experience. I would buy another automobile from this store in a heartbeat.

Kevin

Oct 8, 2014

I recently acquired a BMW from this dealership, and I was thoroughly impressed with the car buying process and overall experience. I have heard many great things about this dealership, and was happy to find them to all be true. I will certainly be back to this dealership in the future for all my car lease needs.

The German

Oct 3, 2014

it's simply the best car dealer in south west florida, it's a pleasure doing business with Bert Smith I will only by or service my cars there. Natalie Swain is the best as my service adviser

Heaven watts

Oct 3, 2014

Walter had walked into my boyfriends job wearing a Bert smith VW shirt and my boy friend started to express his concerns on my current VW (not from their dealership), Walter gave him a card and told him he could help and within minutes of emailing him he was there to respond. I had the absolute best service from Walter and it was all about helping me and my situation with my current car. I went into Bert smith with a very unreliable car and many concerns and left with a 2014 VW Jetta that has exceeded all of my expectations. Would definitely recommend coming to Bert smith and especially seeing Walter.

black mercedes lover

Sep 25, 2014

Super helpful and knowledgeable, Knew the product inside and out without being pushy to make the deal.The salesman close to the "Pre-owned" doors shoulld get off their feet and try to say hello to the customers entering your showroom. My face, I am sure, I did not say: I'm not buying; just tire kicking.

Edwin Mar

Sep 24, 2014

I purchased a 2013 X3 in December of 2012 after a major car accident totaled my 2011 328i (as well as saved my life.) Several months ago I took my car in for service and my loaner was a new 328i. While I simply adored my X3, I remembered the exhilaration I felt with driving a car. I tried for many months to surpress my desire for a car, but then I noticed the 428i gran coupe that came out with its sporty design and appeal. Three weekends ago I could wait no more and decided to visit Bert Smith and had the pleasure of working with Michael Grace. I only test drove the new 428 i gran coupe and I loved it but I felt I needed to make a slow and rational decision. We spoke of financing numbers and left it at that. The following weekend I submitted my credit application and was approved shortly thereafter , but I still felt the need to wait my dectision out. The Friday after that weekend I decided to pick the car up and feel very confident in my decision to purchase. Throughout the process, I felt no typical "sales-mentality" pressure and was assured consistently that the final decision was mine. Having purchased a vehicle from Bert Smith previously I had dealt with a prior sales advisor with the same type of "no- pressure" engagement. I realized that this is not only an individual characteristic, but the way Bert Smith does business always. They not only take great care in their business but so do their associates. I am currently sharing my experience with a fellow co-worker that is interested in purchasing a BMW in the near future and can do nothing else but recommend Bert Smith, as well as Michael Grace and Anthony Capasso, the finance manager with a 10 star rating.

Mike and Susan Jansen

Sep 15, 2014

Car shopping is not one of those things we look forward to; however, we were very pleasantly surprised. From the first phone conversation to the close, Rusty Russell and William Stephens, were professional, personable and attentive. We appreciated the way we were treated. Everyone we encountered was friendly and helpful. The process was easy. We will be recommending them to all of our friends and clients!

Charles & Dawn Randall

Sep 9, 2014

Dear Bert Smith Euro Collection Used Car Department. We had the most the wonderful experience at Bert Smith with Dan B. in Sales and Larry in Finance. We called Dan and made an appointment to see the 2010 Dodge Challenger SRT8. Dan held true to a promise that the car would not be sold without at the least a phone call to us. He was waiting on us at our appointment time. He believed that we were good, honest, hardworking people that deserved every chance to make this deal with best financial institution possible. He asked us to wait until Monday and give Larry in Finance the chance to work for us. Larry in Finance searched his hardest with many places. He got us a loan with a fantastic percentage rate. He was upfront about how things worked out & did not try to over sell anything. We had a good time & talked about many things. Both Dan & Larry are men of integrity and are top quality representatives of Bert Smith Auto Dealership. We gladly shook their hands and were extremely satisfied if not more. We are preexisting customers of Bert Smith Euro Collection - They made us the happiest people in the world and got us into the car of our dreams. Used Cars. We are treated as quality people that are part of a family institution. We expect to be future customers. We would encourage anyone to do business with Bert Smith We want to say thank you with all the heartfelt happiness we can express. Sincerely, Charles & Dawn Randall

Roy Melita

Aug 29, 2014

I am a return customer to Berth Smith. I have been away from the dealership for several years and I was quite surprised on this visit to experience a warm and pleasant welcome. Dan Brendano displayed complete knowledge of the product together with a saintly patience and welcome determination to bring the transaction to a mutually satisfactory completion.Thank you Dan for your your understanding and assistance.I will see you again probably soon.

AnonInPinellas

Aug 22, 2014

I have been working with Bert Smith BMW since moving to the area in 2009. I already owned a BMW, so I started my relationship as a service customer. They were always professional and accommodating. I was also impressed how quickly they took survey feedback to heart. I had a minor issue with my first visit because they would not offer me a loaner vehicle if I hadn't purchased my car there. Having only just moved into the area, I thought that was short sighted and included a brief comment about it in my survey. The service manager contacted me the same day I submitted my survey, apologized for the limitation, and updated it so that I could have a loaner in the future. This simple bit of customer service brought me back to Bert Smith when it was time to buy a new vehicle in 2011. Both my 2011 and my 2014 buying experiences were great. I recently worked with John A in sales to purchase a new 2015 model. He was extremely knowledgeable, as well as very friendly and easy to engage in discussion. He did not try high pressure sales on me. He simply informed me of options and packages and let me decide which were best for me. He even discouraged a few options for me, not because they were bad features but because they simply wouldn't have much value for how I needed to use and drive my new vehicle. That is putting the customer first. I worked with Anthony, the finance manager, for my final purchase. Again, a great experience. Same no-pressure approach. He laid out my various options (lease, buy) and offerings within each, then let me make the choice. He also outlined the extended offerings such as extended warranty, wheel/tire coverage, etc. Again, no pressure or sales pitch. He let me know what they covered, the costs, an informed opinion as to their value with regards to my needs, and let me choose. Overall, a great experience, and a company I would highly recommend in future.

Eric

Aug 18, 2014

Had a great experience with Eric. He's very professional and answered all my questions. He did not try to up sell me anything I didn't need. For that reason I ended buying something from the gift shop. A++++

Papa Porsche

Aug 17, 2014

Nothing but praise. Ordered and received our car exactly as expected. Paperwork was ready and waiting. Layout and instructions were gone over and we were out of there in our new Cayman.

Ed n Michele

Aug 2, 2014

I bought a CPO 335i at a dealership across the state, but I live in St. Pete and have had to take the car in for service about three times now. Every time I go, we work with a guy named Eric Barenz and he is awesome. Super polite, keeps his promises, goes the extra mile to make sure everything that needs attention with the car gets fixed, and then promptly calls when it's ready to be picked up. If you buy a car from this dealership, make sure you ask for Eric whenever it needs service or repair.

Searched for a good car & deal

Aug 1, 2014

Bert Smith BMW is a top Dealership! My wife, and I did visit several other BMW dealerships in South Western Florida, and found the sales team at Bert Smith is far in a way the best. We received a fair trade for our 2010 X3, found the exact car we were seeking, and once we pulled the trigger the car was prepped and ready in short time! I would very much recommend purchasing a BMW from Bert Smith in Saint Petersburg.

barbara h.

Jul 30, 2014

I showed up at Bert Smith 2 weeks ago just to test drive a BMW. I've never driven and BMW and could not explain the joy I felt once I was behind the wheel of the new 428i. I immediately knew that I have found my new car partner for the rest of my life. The dealership was not pushy or overbearing and understood that I needed to wait to the end of the month before I was able to finalize the purchase of the car. It was an easy deal to make - absolutely no pressure and exactly the price and payment terms I had requested. I put a deposit down and 2 weeks later I showed up to finish the paperwork and pick up the new car. I am so thrilled that with my purchase. I love the car, I loved the experience with William, our sales associate. I loved the atmosphere in the showroom. I can honestly say that there will not be any other type of car I drive from here on I will always be a BMW ownership. Thank you, William and Bert Smith BMW. It is truly an ultimate driving experience.

JF

Jul 19, 2014

When I started the process of getting a BMW, I originally went to another local dealer. After a few days, i got the feeling i wasn't a "valued customer", and that they were not being 100% honest with me about prices.I did some research and wound up at Bert Smith, and it was a totally different experience! I was in a bit of a time crunch that day, and needed to be in and out with my new car in an hour and a half...and they did it! And with a much better price than my original dealer! I worked with William Stephens, and he was very nice and honest, not pushy at all. I had an awesome experience, and i recommend Bert Smith BMW and William Stephens to everyone!

TonyB

Jul 15, 2014

This was my first Porsche and I was blown away. They rolled out the red carpet from the moment I first called to when I came in for the test drive and purchased. They made the process hassle free and Rhett Graham is a great sales person. One of the things that impressed me most was how they worked as a team throughout the process. When I arrived Rhett was tied up with another customer but Michael O'Donnell stepped right in to take me on the test drive and was very helpful making sure I got all my questions answered. When I returned Rhett took it from there and helped me decide why Porsche was a perfect fit for my needs. Hands down the best buying experience I have had when purchasing a vehicle. Thanks again for everything Bert Smith Porsche.

Home Recovery Systems

Jul 15, 2014

Home Recovery Systems will not use Bert Smith BMW for future automobile purchases for the business or personal use. Only recommend the service department to a friend not the dealer Buying BMW's from Bert Smith since 2005.

tony d

Jul 15, 2014

I want to thank bill gunnett bert smith for being there for me and my wife when we were looking for a car after we went threw a bad time with a other car dealer that did us very bad bill gunnett and bert smith was ther thay was very kind and and good people I would send all people there thank you guys

Jarka and Francis

Jul 12, 2014

This is one first class dealer. A beautiful dealership, everyone we dealt with during our buying experience was very polite, friendly and professional. Our sales consultant, Mr. William Gunnett, took us under his wing and guided us through the whole buying process. He went over and above making us feel comfortable. Never feeling under pressure, if we asked a question that he was unsure of, he would go directly to the source to get the answer and I mean NOW. He sought out the sales manager, business manager and even the detail guy to make sure we got the complete answer. Bill has a great easy going approach to business and took over and above time to walk us through all of the many features our car had, plus sending it back to be detailed when he was not satisfied with the appearance of the automobile. It came back perfect. The whole buying experience was handled "five stars". Keep up the excellent work.

CH

Jul 7, 2014

The service is by the best I have ever been to for a BMW dealership.

MR

Jul 1, 2014

Bill Gunnett was extremely thorough and attentive throughout the entire car buying process. From end to end, Bill was honest, kind and professional- an experience I'm not used to when buying a car. The experience was so good, not only did we decide to lease my wife a new BMW- I also ended up purchasing my own! Bill Gunnett and Bert Smith have a new client for life!

Glenn H

Jun 27, 2014

From the moment that we walked in the door at Bert Smith Volkswagen we felt right at home. The sales staff were friendly and courteous, but more importantly they did not waste or time and delivered exactly what they promised. The sales manager Gregg Baldwin offered us a deal on a brand new top of the line Passat that we honestly thought was too good to be true. We kept waiting for some kind of hidden fees or charges, but they never came. He delivered the exact car that he promised for not a penny more. Melvin Munoz then followed up Gregg's outstanding service by helping set everything up in the car for us upon delivery. All in all it was the best car buying experience that I have ever had. They have earned a customer for life.

Rick & Janet

Jun 22, 2014

This is the second car we leased from John Aslan. He is understanding on our wants and needs. Our experience with Bert Smith started back when in 2006 we bought our first 2002 BMW 325CI convertible used. We purchased it through a wholesaler and used Bert Smith for our service issues and problems we might have occurred. They we very helpful and courtesy with great customer service. Due to that reason we decide to purchase the next BMW for Bert Smith. We will recommend Bert Smith to our Friend and family.

"Always Wright"

Jun 15, 2014

We were in the market for a decent used, wanted a convertible but didn't want to spend a lot of money since I work from home and drive very little. The first place we looked was the Porsche/BMW dealer, not what you'd think when you're not wanting to spend a lot of money. As Dan would say we saw the used car without her make-up since it was a recent trade. However, when we went back to pick the car up it was as shiny as a new penny. Although we live 500 miles from Bert Smith BMW and were on vacation when we bought this car, I would certainly purchase from them again, although I may fly down rather than drive both ways.

RodneyR

May 23, 2014

From the moment I spoke to Matt on the phone to him greeting me for my service appointment all my expectations were met. The detailed explanation of service performed was beyond my high level of expectation.

Harry Miller

May 18, 2014

I recently purchased a used vehicle and was very pleased with the service and overall friendly atmosphere of this dealership! In this age of technology people like myself like to research in advance of a purchase to reduce the amount of time spent looking and purchasing a car. The staff was very friendly, efficient, did not apply any pressure to purchase and answered all my question professionally. I decided to purchase a used car and was very impressed with the thorough evaluation and maintenance of the car to make sure it was in good condition. This alone made it worth buying from a reputable dealership rather than an individual as it provided a measure of comfort with my purchase.

Very Unsatisfied Customer

May 7, 2014

I purchased a new BMW 535i in late Dec 2013, brought it in 3 months later in April 2014 for a New Car Detail. With no scratches, no swirl marks, no paint chips and no damage on the car whatsoever. After receiving a phone call that the car was ready, I arrived at the dealership at 3:30pm. Inspected the car to find swirl marks on every part of the car, a long, 1/2 inch in width,mark down the middle of the hood and several scratches. I was told by Eric in service that this could be fixed and the car was taken back to service. I waited one hour and re-inspected the car after their detail manager "fixed" the problem. When I viewed the car again after waiting another 45 minutes, there were still swirl marks and the long marking across the hood was still there. They asked me to wait again. When they finally brought the car out again at 5:45pm the car had more damage then before, with paint chips on the hood, deeper scratches and swirl marks in the paint, there was also now a ding in the windshield with compound splatter across the entire window. The evidence was viewed by Eric, the Service Manager, Rich, another employee and William Stevens, Sales and they all agreed it was because of detail that this happened. I was told there was nothing they could do but escalate this to Butch their Service Mgr and he was gone for the day and weekend. I brought the car back on Monday and was told I needed to speak with Ron the GM. I asked to have the windshield repaired and $750 to take the car elsewhere to have the paint corrected and another full detail to correct the damage done to my car by BMW. I was then told that this was in the hands of the CFO, Larry Grainer. I spoke with him and was then told "this was not caused by our detail department" and he would not pay for the windshield repair, that I should run this through my insurance, nor would BMW cover the $750 it will cost me to have this repaired. I will NEVER purchase another car from this dealership and will NEVER take my car their for any kind of service. Very unprofessional and very unethical. This goes beyond Customer Service and instead of taking ownership for damage done to the car (witnessed by their own employees prior to leaving the lot) they would rather cover up a very bad detailing issue without apology or any kind of moral obligation to fix it. I highly recommend staying far away from this dealership.

Owner

May 2, 2014

The customer service from Ron the manager and Bill (our saleman) was exceptional. No one enjoys the car buying process but they made it very easy and unstressful.

TD LeNoir

May 1, 2014

I purchased my brand new BMW(228i) on Good Friday(April 12,2014). Rusty Russell & Larry Bernard are very professional and display excellent customer service skills. I am a believer in a higher power and the Divine Creator was definitely part of the whole process...

John

May 1, 2014

Went there looking for a SUV mike came out introduce himself and from the beginning I could tell I liked the way this professional worked ! Mike showed me the vehicle and next thing i was out of there with my new bmw x5! My wife and I will be back to trade her car in better believe I'm going to see mike ford

Rob K

May 1, 2014

I have bought two cars from Bert Smith in the past four months and the buying experience has been next to none!!!!!!! Bill Gunnett was awesome!!!!

Wayne

Apr 20, 2014

I can't say enough great things about Rhett Graham, as I struggled with deciding between various cars, he helped me make the right decision with his expertise and patience through test drives and price quotes. Once I settled on what I wanted, his suggestions made the car I ordered perfect. This is the 2nd car I bought from Rhett and Bert Smith and I would recommend them to anyone.

Rhonada Hoeppner

Apr 12, 2014

Natalie is very good at responding to my service needs, she consistently delivers excellent customer service. I like knowing I can count on her time and time ahead.

Joseph Standish

Apr 7, 2014

I went to Bert Smith Euro Collection to just look at cars. After talking with one of there sales & leasing consultants, who are very friendly and courteous, we took a Passat TDI for a test drive. I was interested so we sat down to go over some deals going on. He made me an offer that was to good to turn down. I went there to just look around and left a few hours later with a new Passat. I was very satisfied with the deal we worked out. I had a truly exceptional experience at Bert Smith's. I would recommend them to everyone.

JaimeCh

Apr 4, 2014

I bought my two prior vehicles from Bert Smith Used cars so it was only natural that I returned for my third. It just gets better every time I go there. My sales agent Gene was great! He was very kind and polite and made sure he went over all the functions and details of my new BMW X5 with me and I did not have anymore questions. He even went the extra mile and called me the next day to make sure everything was going good and I was enjoying my new vehicle. The buying process was very quick and easy. The financial advisor Anthony did his best to get me a great deal and then had everything done in less than a couple hours. Overall it was a great experience and would definitely recommend Bert Smith to anyone buying a new or used car.

PghPeach

Mar 31, 2014

Rhett Graham handled my purchase at Bert Smith Porsche. It was very pleasant and always professional. I was able to change models after I ordered the first car and was thrilled at the flexibility of the switch. So happy with my new car. The Business manager, Larry, was very thoughtful of my time and tried to expedite the time it took to take care of the financial side of the purchase. A few hiccups occurred that were beyond his control but it was a pleasant and productive experience. Thanks Bert Smith Team!

Judy

Mar 31, 2014

This was one of the best car buying experiences. Thank you.

Scott

Mar 29, 2014

After a multi-month search for the right vehicle, I recently purchased a CPO Porsche Cayenne S through Bert Smith Porsche from out-of-state. My sales consultant, Rhett Graham, was excellent throughout the entire process. His professionalism, responsiveness, and positive attitude were exactly what I'd expect when working with the Porsche brand. I received a very fair deal and transparent deal. I'd buy a Porsche through them again in a heartbeat. This being an out-of-state transaction, I did not see the facilities. The service department added a hitch to the vehicle and did an excellent job. Transportation of the vehicle was all coordinated by the dealership - very easy!! The vehicle did have a couple of small door dings when it arrived but the dealership immediately offered to pay for the debtless repairs!! They truly want their customer to be happy. Thanks Again to Rhett Graham and Berth Smith Porsche for a great vehicle and buying experience.

Scot M

Mar 22, 2014

Bill Gunnett was more than helpful when I came into the dealership on 03/21/2014. There were some issues with my credit between Bill and the finance crew, they were able to work out a GREAT deal for me. My experience was perfect and I will tell more people to come to Bert Smith and buy from Bill.

E/MCS

Mar 22, 2014

My husband and I had owned a VW Jetta in the '90s. We loved it and eventually got into a larger car while living in TX.. We decided to go see the VWs while driving by the Dealership on Thursday. With the knowledgeable sales person, Frank, and yet not being pushy and know it all, he showed us very kindly and nicely all the different models of Jettas, with the options, XM Sirius Radio which interested us because we had one in our car. And the 3 months free listening! Also, the alloy wheels and hubcaps, cruise control, and oil change EVERY 10,000 miles! We test drove the vehicle before purchase, the performance of the engine, suspension and the handling of the vehicle during traffic time was satisfying and overall a fine car to own. Courteous, friendly management and office personnel, made it easier to purchase the car. Then, we couldn't have had a better sales person as Frank Putt, who drove us to an eating place, dropped us off and even picked us up in our new Silver 2014 VW Jetta SE. What fun to drive that car! Thank you Frank, and all at Bert Smith Euro Collection, St Petersburg, FL.

McSeattle

Mar 21, 2014

My old car was giving trouble and I had taken it for service and decided to look for a replacement. I found one and started talking to a sales rep, Bob McClure. He was patient and I eventually left that day telling him I would be back in 30 days to make a purchase. I went back the next day "just to do a test drive" and the car sold itself or something like that. Bob made it easy to say yes. It was a painless process and I am happy with my purchase. Thanks Bert Smith BMW!

Porsche Customer

Mar 13, 2014

Our salesman Lee Polin was Top notch and had answers to every question he is originally from up north Like us and treated us like a High end Porsche customer. The problem with the car business we found in Florida is whether Volkswagen or Porsche the dealers operate the same way desperate for the sale and pushy Lee took his time and never pushed, after all we wanted the car we did not need the car. Some sales managers should take note of this and learn something.

Irish Paul

Mar 7, 2014

Don't go anywhere else to get your BMW serviced. The Bert Smith team are simply the best. My expectations were exceeded in all areas. I've been a Bert Smith customer since 2003 and I have always been treated well - no exceptions.

Jeff

Mar 2, 2014

Tony C helped make my evaluation process fun. His enthusiasm and follow-up encouraged me to select this dealer over closer ones -- not to mention the car. Everyone on the staff I met was very friendly, courteous, and professional. I only gave them a good rating on price because Im really not knowledgeable enough to evaluate. Especially considering this car has only been available here a very short time as of the post. The computer systems weren't even fully updated for that model yet.

Jack

Feb 28, 2014

I really had no intentions of even looking at a BMW, when we pulled in the lot I was planning on looking at Subaru's and VW's to get a feel before I bought. Bill got me into a BMW 5 series, most comparable to what I currently drive and I was hooked. I never should have sat in that car. Still went and checked out some E-Classes elsewhere, but came back and looked at the 535 again... Came back the next night and knew that I wanted the car. Bill's personality is great and he is easy to work with. Even though it's his job to sell car's I didn't feel pressure from him which was great. A pushy salesperson spells death to a deal for me. Also if I don't like the guy I won't do the deal. Bill was great all the way through and has a really good sense of humor which helps in a stressful situation as buying a car can be no matter how great the experience, especially on a higher ticket item. I don't have possesion of the car yet, but when I do I am sure it will be as enjoyable as buying the car with Bill was. If not I know where to find him...

CT

Feb 27, 2014

I recently graduated college and as a gift from my parents I got to get a new car. After dealing with many other dealerships, we found a great car at Bert Smith. Bill Gunnett was fantastic! He made the process really easy and was wonderful to deal with. I was worried about dealing with another sales man after previous experiences, but he wasn't like the other guys. He was very personable and made it an enjoyable experience. Definitely would deal with Bill in the future. I'm very pleased with the serivce he provided and with how the transaction took place.

BenBMW

Feb 26, 2014

Bert Smith BMW has set my new standard for an exemplary car buying experience. My schedule is just terrible, and I found myself hurriedly trying to make the dealership before their Sat closing time of 6. I called the dealership and they not only stayed open an additional hour to accomodate me, but I never felt rushed. Purchased the car two days later. Thumbs up to Bert Smith!

Skydiver Jim

Feb 25, 2014

I can't even begin to tell you how great the entire organization at Bert Smith is. Both sides of the company Porsche & BMW are the best of breed. I can't imagine doing business anywhere else.

Adriana Bonilla

Feb 21, 2014

Great service, friendly and professional . did not have to wait, the make sure you have been taken care of. I like the fact that my car is cleaner when I pick it up than when I drop it off

Michael W. Iten, BMW fan

Feb 20, 2014

I was sitting around thinking of looking at some BMW's and were I could get a good deal that was not too far from where I live. I ended up at Bert Smith BMW without any one advising me to go there. As I walked into the door looking like a deer caught in the headlights I was approached by Mr. Tony Cheung. He had a very friendly and warn manner about him and he asked me if he could help me. Well let me tell you. I have been buying cars since I was 18 and that is 51 years ago. I have never come across a car salesman that not only knew his product as completely as Tony, but he actually listened to what I had to say. We went through the lot and he went to cars that had the color and equipment I liked. He then explained so much about the features and HP etc. that I had to stop him several times and asked questions. I am so impressed with Mr. Cheung and the whole operation at Bert Smith BMW, that I will not hesitate to recommend them to anyone looking for a car. It was a truly pleasant experience and the next time I buy a car it will be at Bert Smith's BMW. Mike Iten

rose

Feb 12, 2014

I have had previous experiences at Bert Smith that were less than satisfactory. Bill's straight forward and professional attention to details changed my perception of Bert Smith...he worked within my budget and made the buying experience enjoyable.

C. Rosselet

Feb 12, 2014

Excellent customer service in buying a car by Rhett Graham.

Cecilia R.

Feb 10, 2014

What more could I ask for. They had the perfect car I wanted within the price range. Actually it had more options than I wanted for no addition cost. I told them the monthly payment I wanted to be at and I'm at less that I wanted to be. My friends and co-workers are drooling over my car which is a BMW 128 convertible.I've told all my friends to go to Bert Smith if they want a selection at a more than fair price. And their finance department actually work to get the buyer the best rate. Thank you Bert Smith, you have my business in the future.

Lawrence Katzenstein

Feb 6, 2014

Your dealership was recommended to me by a neighbor after I complained of service at another area BMW dealership. He said that he and his father had both bought and serviced cars at Bert Smith dealerships and were always satisfied. This is the second time I've taken a difficult problem to your service department and worked with Natalie Swain. She's simply excellent. I had an unusual problem in that I was getting an adaptive headlamp message on my dashboard screen. Natalie had a scan done and it came up with both servo motors at issue. I was about to let the issue sit but she also found out that only one motor was likely at issue and that failure to do the repair could put the larger and more expensive xenon ignitor and computer module at risk. This prevented an additional expensive repair. I would recommend this dealer to anyone because it feels like a neighborhood business and not like the pretentious snooty dealers I've experienced with my current 5 series and with my miserable Audi A8 some years ago. Keep up the good work!

Satisfied Customer

Feb 3, 2014

Sales Associate - Tony C ... What a great Sales experience, true professional, excellent customer service. Finance - Anthony was please to work with and very courteous. Visit this dealership !!!!!

Jcaponte

Feb 3, 2014

I recently had my car serviced at Bert Smith. I must say it was a painless experience. The car was ready by the time promised. I have been a BMW owner for over 9 yrs and have visited facilities from Tallahassee to Miami and this was by far the quickest I have EVER had my car returned to me. I was very pleased and impressed!

Joy

Jan 24, 2014

As always, John Clayton, BJ & the gentleman in the loaner car department were all efficacious. My car also had to be worked on by the collision dept. Peter Cardona was amazing to work with.

Jersey John

Jan 23, 2014

At age 64, I do not have that many new cars to choose from in my lifetime. I previously owned a BMW and was aware of the quality of this brand. Upon entering Bert Smith BMW we were pleasantly greeted by smiling salesperson Tony Cheung. His pleasant demeanor and professional attitude was what I was expecting, ok, hoped for in conquering the process of purchasing/leasing a new car. It was a though Tony could read my mind in what I wanted in terms of model, features and cost. Within an hour we test drove the new 320I and were locating models available in the color and with the interior features we wanted. In 2 days our new car, sparkling clean was delivered. Tony Cheung spent a great deal of time explaining the features and technology involved in the operation of the vehicle, it was like he was a special education teacher for us technologically challenged adults. He added our 2 bluetooth cell phones and offered his assistance at any time should I have any operational questions. The financial transaction of signing the lease and payment options was a snap! There was never any pressure or double teaming that I have experienced at other dealerships. I also want you to know that I am not a relation of Tony Cheung. Try him and I am sure you will be recommending him too.

Scarlett

Jan 21, 2014

Finally purchased a drop top BMW for pure enjoyment in paradise/Saint Petersburg FL! Bert Smith Euro Collection offered great selection and positive professionals to guide me through the selection process. I will definately do business here again!

Military Mamma

Jan 18, 2014

I'm a little disappointed with the lay out of the waiting area at this dealership. There was not enough seating for customers and not much to look at in waiting area. The customer appreciation coffee was dismal to say the least.

Matthew Ishimaru

Jan 11, 2014

I purchased a CPO jetta from this dealership. I hate haggling so was pleased to not have to with the VW specialist assigned to me (Bill Gunnett). We came to a deal and the next day I drove up from Miami (5hrs) so it meant a lot there were no supprises when I arrived. Bill honored all the terms agreed to the previous day.

Trisann

Jan 10, 2014

Bert Smith's BMW service staff is excellent. They provide friendly, courteous, and professional service. Car repairs are completed on the initial visit. You never have to return for a second visit to get the job done right. I don't let anyone work on my car but Bert Smith.

Susie Davis

Dec 30, 2013

I purchased my 135CI in April 2008 and have had my service at Bert Smith since that date. I have had excellent service since that time. Each time I go I not only get a loaner vehicle but my car comes back spotless. The entire staff has always been honest, courteous and very professional.

JCov

Dec 28, 2013

This is the second vehicle purchased from Bert Smith. Our experience with Bill Gunnett was very good. He was informative and made the whole process very easy. His presentation was honest and straight forward. Also his low key, no pressure approach was appreciated and made us feel comfortable and willing to move forward with this purchase.

LeAnn

Dec 26, 2013

Bill was very helpful and thorough in the process of leasing us a new car. We appreciate his help in making this an easy transaction and a good experience.

Chris R

Dec 24, 2013

It is quite rare for us to take the time to write a review. However, Tony Cheung at Bert Smith BMW is the exception. Tony seamlessly walked us through our new vehicle purchase and was exceedingly helpful every step of the way. Tony has a can-do attitude and made us laugh along the way. If you are in the market for a new BMW, without hesitation, I would recommend you seek out Tony Cheung.

Brett F

Dec 24, 2013

Bill gunnett helped me with my 05 series beautifully car looked great when Ifirst saw it and llooked excellent when Ippicked it up the service and facility is immaculate in myexperience

Raini

Dec 21, 2013

I decided to start car shopping on a Friday, I was referred to Bill Gunnett by a friend so I visited him at Bert Smith on that Saturday. I came in with the intention of leasing a brand new car, after Bill educated me, my husband and father in law on a Certified Pre Owned VW Tiguan I decided to purchase the car the same day. Bill really listened to what what my goal was and helped me to meet it. He is extrememly knowledgable and does not give off that typical "car salesman" vibe. He is very real and down to earth and will help you find a car you might have never imagined you could have. I would definitely recommend Bill at Bert Smith to anyone looking to purchase a new or used car.

Joan L

Dec 18, 2013

I had a very nice experience. Thanks, BIll and staff.

SCOTT PIAZZA & TAEW PIAZZA

Dec 11, 2013

My sales consultant was awesome, no doubt he increased my desire to by this vehicle and probably the reason I did. Nagy Hanna from Egypt. A good man and a reason I am proud to be from this country!

bill gunnett

Dec 2, 2013

ibouth the car with mr wilian bill gunnett a lot help .very good services .im very happy

Audra

Nov 27, 2013

Had a great expierence. Friendly! Great inventory to choose from. Great pricing!

Jessica S.

Nov 26, 2013

Bill Gunnett was a true pleasure to work with while searching for and purchasing my new vehicle. I had visited and interacted with three dealerships prior to visiting Bill at Bert Smith, and it was my experience with him that closed the deal for me. He is patient, professional and truly based his recommendation of a vehicle based upon my needs. This alone was much different from the other dealerships that I had dealt with. I will happily recommend him to my family & friends. The vehicle that I purchased is a 2012 BMW 328i, and I love it. Thank you Bill, and Bert Smith for this "WOW" experience!

bonnie blankenship

Nov 23, 2013

easy, pleasent buying experience buying my car. bill was great to work with and made the buying process easy and smooth. i would recommend coming here and using bill for your next purchase

Alfonso Ramos

Nov 23, 2013

excelent people to work with always happy and a good smiile

Dottie DePierre

Nov 18, 2013

I have only good things to say about the way everything was handeled.Frank Putt was very helpfull,polite, and knows his cars. so far no problems with the Jetta i would definitly recommend this dealership, Thank You for serviceing me, Dorothy B. DePierre

Kristen

Nov 17, 2013

Frank Putt provided excellent customer service to me during my recent car buying experience. I appreciate the took he time to help me find a car that I love, thank you Frank!!

Eric Alstrom

Nov 16, 2013

Frank has been great at working out the details and getting a deal that worked for all of us. He has been helpful all along the way. Thanks

LScott

Nov 15, 2013

Working with Gene Seifried during this purchase was fantastic!!! We have been to several dealerships in the area looking for the perfect car for my son! The product at this dealership was very clean!!!! The car ran great!!!! The deal was done, and we were out the door very quickly!!!!! I will be using Mr. Seifried for future purchases!!!!!! We are so excited about our new car!!!!!

Diane S. Aubrey

Nov 13, 2013

Very friendly, able to meet all my needs. Really appreciate all the effort.

LRose

Nov 10, 2013

Friendly and great service-wouldn't go anywhere else. We dealt with both Tony Cheung and William Stephens on the lease of a 2013 BMW 128i convertible. They both always made sure that all our questions were answered and responded promptly to our concerns. We truly felt like valued customers and will definitely be back!

KERIANN ARNOLD

Nov 9, 2013

HIGHLY Recommend Bill Gunnett. FANTASTIC Salesmen. LEAST PUSHY SALESMEN EVER! Truly cared about helping me find the right car for me, at the right price for me. Never led me down a path towards something I couldn't afford. PLEASE Check out Bert Smith BMW - & ASK FOR BILL GUNNETT. With a name like that, I knew he'd have to great. It's only appropriate. SO HAPPY. Never thought I could afford what I got, but HE MADE IT HAPPEN. THANK YOU BILL! ... & I have to also give a shout out to Larry Bearnarth - the Financial Service Manager - YOU BOTH MADE MY EXPERIENCE SUCH A POSITIVE, LEAST STRESSFUL POSSIBLE, & I THANK YOU. Now I've got to go enjoy my new ride. Check them out.

Nan5025

Nov 9, 2013

I recently moved to Florida from Atlanta and was looking for someone to help me with international delivery of a 2014 BMW. The Atlanta dealers were not cooperative in arranging the delivery so I checked with Bert Smith and got Tony Chung who was a life saver. He took me in hand and took care of every detail - keeping me informed along the way and delivering a beautiful car early and with absolute ease. On delivery day he had everything ready and just had to show me the details and I was off. Great experience. I would highly recommend Tony and Bert Smith.

Saint George

Nov 7, 2013

Dealt directly with Frank and managed to get a great deal on a new VW TDI. Both Frank and the Sales Manager (Greg Baldwin) went the extra mile (pun intended) to get the numbers where I needed them to be. The BEST part - delivery. Frank took the time to make sure I understood all of the important features and even helped me pair my cell phone before I left with my new car. If you are looking to buy a car and want to be treated with respect (as in old school) I strongly suggest dealing with Frank Putt.

Deborah

Nov 5, 2013

I am excited to be in a brand-new VW Tiguan--exactly the one I wanted, black with black interior--and Frank made it happen. He is a friendly man who's both professional and great fun to talk to. He was also very patient while showing me the ropes--there's lots to learn with all the new technology that VW has on board in 2013. I enthusiastically recommend Frank to anyyone looking at buying one of these wonderful cars.

Jason Frank

Nov 2, 2013

Great, easy purchase! No haggling. Gave me a great deal. Recommend Frank Putt!

Linda Konicki

Nov 1, 2013

We found the sales person, Bill Gunnett, to be very knowledgeable and professional when demonstrating the cars we looked at. He was not "pushy", and very calm. He had a good "sense" of what we were looking for by asking many questions, and he answered all of our questions. We felt he was very honest. He was professionally dressed and presented himself well. He was very competent in his salesmanship abilities. Bill showed us many cars and we tested three cars. We think the car we selected will be perfect for our "Florida car"!

Matthew D

Oct 26, 2013

I called Bill Bunnett the morning I was supposed to go look at an X3 at another dealership. After browsing their website, I decided to give Bill a call. I can say with 100% confidence Bill was the most professional and caring guy I spoke to out of the three dealerships I went to. He is in a class of his own in terms of customer service, listening to the customers needs and respecting your time. I decided to get my car from Bill and I will be visiting Bill again for my next purchase. I would recommend him to anyone.

James Patrick

Oct 26, 2013

I have never had a dealer go to so much to make sure I was able to get into the car of my dreams . The whole process was great. Professional the whole process was just great would recommend you to others .

K2

Oct 20, 2013

I actually received a phone call from the dealer informing me that the car I was interested in had been sold. That was a nice touch. They also said they would put me in their database in case they got similar cars in. Another nice touch. I would recommend them just on this because if they cared enough to make that call, I think the rest of the service would be equally good.

Anakaren M

Oct 17, 2013

Just bought my VW with my sales guy, William "Bill" Gunnett. Bill was very helpful helping me pick out a great car for me, he also showed me how everything functioned in my new car. I've never had a sales personal so helpful and attentive with me. If i could recommend a great sales guy for your car needs/wants i would so very much recommend Bill Gunnett. ( he also helped my parents get their car aswell) Thank you so much Bill, you are great!!

Beth Cord

Oct 12, 2013

Excellent buying experience- this is my first BMW, and Bill Gunnett was positively wonderful in our interactions. I look forward to my new driving experience, and I am confident that he will continue to support me in the future! Thanks so much Bill!

VW Jetta

Oct 4, 2013

Bill Gunnett at Bert Smith Euro Collection provided great service and was responsive to all our needs. It was the best car purchase experience we've ever had! Highly recommended.

Sarah

Sep 30, 2013

I was really impressed by how hard they worked to find me the right car. I ended up getting a better deal than what I initially hoping for, so i'm really happy about how it all turned out!

Sunni P

Sep 26, 2013

Bill made the entire process easy & fun ~ I highly recommend Bill to anyone in need of a car! Bill is a class act, no high pressure and always the soft spoken gentleman. He was a joy to work with & the kind of fun guy everyone would want to hang out with after the sale!

Elzbieta Walach

Sep 19, 2013

Was a real pleasure to do business with VW only because of Bill Gunnett, I wish all salesmen were like Bill.....Also Greg Baldwin was a great help with the leasing of the car.... Thank You so much Elzbieta Walach.

Mrs. S

Sep 15, 2013

Bill gave me such wonderful service. He is very knowledgeable and made buying a vehicle an enjoyable experience.

Theresa Denson

Sep 14, 2013

Excellent salesperson. He was very thorough with his review of how the everything works with the car. I really appreciated the time he took to do that.

Cautious Bob

Sep 11, 2013

Yesterday I bought a certified used Porsche from Bert Smith Porsche. I was very satisfied with the experience, mostly because of the client advisor, Gene Seifried. I made several trips to the dealership as I sorted out what I wanted. Gene was patient with my indecision and he helped me sort out options, even wih cars I was considering from other dealers. He earned the sale and I feel that I received good advice that led me to the best choice for me. In addition, other members of the team made the transaction a smooth one, including the buyout of my trade which was on lease. Once I decided on the car I wanted, we had a couple quick negotiations on price and the deal was easily done. It helps to work with someone who knows what they are doing and is confident enough in themselves and their product to let the customer work at their own pace without arm twisting. Thanks Gene, I think you guided me to a great decision.

Cautious Bob

Sep 10, 2013

Yesterday I bought a certified used Porsche from Bert Smith Porsche. I was very satisfied with the experience, mostly because of the client advisor, Gene Seifried. I made several trips to the dealership as I sorted out what I wanted. Gene was patient with my indecision and he helped me sort out options, even wih cars I was considering from other dealers. He earned the sale and I feel that I received good advice that led me to the best choice for me. In addition, other members of the team made the transaction a smooth one, including the buyout of my trade which was on lease. Once I decided on the car I wanted, we had a couple quick negotiations on price and the deal was easily done. It helps to work with someone who knows what they are doing and is confident enough in themselves and their product to let the customer work at their own pace without arm twisting. Thanks Gene, I think you guided me to a great decision.

Realtor Marilyn

Sep 9, 2013

Bill assisted me when I came in to ask about a used vehicle I saw on the Internet. It was not an auto they normally stock. Regardless Bill was knowledgeable about the Lincoln that I purchased. He was low key, not at all high pressure and answered all questions to my satisfaction. I left as I had an appointment elsewhere rather than wait to negotiate. He called me with a satisfactory price and I decided to come back the same day and purchase the car. He gives great service and I know he will allow me to return with any questions in the future! Ask for Bill.

Kayla

Sep 3, 2013

Great customer service. Very reliable and honest. Definitely recommend this dealer to everyone!

Victoria V

Sep 2, 2013

Bill Gunnett was very accommodating and was able to place us (and our soon to be driving daughter) in an excellent vehicle. He provided several options for our situation and was interested in placing us in the right car.

Michael Sica

Aug 30, 2013

Bill and David were fantastic! I never had an easier trip to a dealership. Thank you.

GolfRFan

Aug 24, 2013

Bill did an excellent job of showing the car and was really great about returning calls and staying in contact. We took about two weeks to decide to buy the car and he was very patient. I never felt any pressure or felt rushed. I would definitely recommend Bill to anyone who is in the market for a new or used car in the Tampa or St. Petersburg area.

Vanessa Corona

Aug 20, 2013

He educated me and opened my eyes to how much better owning a VW would be vs. a Toyota or any other car would be in the market.

Tania Corona

Aug 20, 2013

I had an excellent experience buying my car from Bert Smith. The service that Bill Gunnett provided me and my family was far beyond superior.

Dolly Jailall

Aug 19, 2013

Bill was very pleasant to work with, answered all my questions, and was very detailed with everything. It was a pleasure working with him.

Nat Flynn

Aug 18, 2013

My fiance and I went into Bert Smith with no intention of buying a car that day because we had not done research at all on exactly what we wanted. Bill walked us through almost all the cars on the lot and was informative and patient as we looked through the selections. His laid back but knowledgeable approach made us feel comfortable and he was sincerely honest about what cars he felt would be my best fit. We ended up with a beautiful blue BMW convertible and I couldn't be happier. We will plan to buy all of our cars from Bill in the future and we have already told our friends and family!

Henry Stein

Aug 13, 2013

Bill was very helpful and answered all of our questions. He made the whole process run smoothly.

Susan Taylor

Aug 10, 2013

I am not a fan of most car salesmen, however Bill has been nothing but a gentleman. I have already recommended him & will continue to do so in the future. He is quite detail oriented, and definitely follows through...

Sam S.

Aug 8, 2013

Bill did a GREAT job with getting me into a BMW. He exceeded my expectations with his professional, courteous, prompt service. Thanks Bill......you'll get my business again and again!