Used Cars for Sale at Bertera Dodge in Westfield, MA

William Gray

Jan 13, 2015

Awesome. Sales and finance worked with me FOR me and with all my questions answered and then some. Always a pleasure. Good feel.

Unhappy customer

Oct 31, 2014

We had to bring my husband's car there a year ago and they said the transmission needed replacing. After more than $4,000 and two weeks it was finally done. They do not provide loaners eiither so we had to rent a car. Now he is havng more issues with the transmission and they will not likely honor the warranty. They do not seem to know what they are doing and "shotgun" the repair work!

Jason S

Oct 8, 2014

Honestly one of the best buying experiences we ever had. Car was in stock, price was the same as the website, didn't have to haggle, salesman was honest. Dealership was very fair on pricing and I got a good deal on my trade in. Overall, buying a vehicle was fast economical, and believe it or not, actually enjoyable. Our salesman John was great to work with.

Shawn

Sep 19, 2014

The reason I gave this 4 stars was for a couple of reasons but I will first start off stating that our Salesman, Steve was great! He was extremely friendly and a pleasure to work with. Unfortunately, when we returned to pick up the vehicle, he was off for the day. We arrived at 10:45 in the morning and didn't leave until after 1:00. When we 1st arrived we waited 15+minutes to go in a room and sign paperwork. After that, we were told to have a seat and someone would be with us shortly. Well, after sitting there for over and hour, we started asking questions but no one could really help us, until we spoke to what we can only think was the manager. I guess they were waiting for one last paper for us to sign, but common courtesy would have been to acknowledge us and let us know. Although they were all nice, you really can't have people sitting around waiting with no explanation. We live 1 1/2 hours away and didn't want to waste our entire day sitting around. That was our main issue with this dealership. The only other disappointment was that we were told that they would touch up some of the scratches on the car but it's obvious that wasn't done, so that was a little disappointing. Overall though, they are nice people, the price was right for the car and we would probably go there again, if the price was right and could work with Steve again.

Jeff

Aug 15, 2014

I have bought a car before here and also brought my aunt here for her car. Both experiences have been positive, so I was very happy to have found another vehicle here that meets my needs. My Salesman Nick Archer was very very pleasant to work with. I would recommend my friends and family to buy a car here.

2014Ram

Jul 22, 2014

I purchased a 2014 Ram 1500 truck from Bertera Westfield and Steve Longey today. he was very friendly and helpful, and a pleasure to deal with. He made my truck buying experience a pleasure.

The Williams

Jul 18, 2014

My husband and I were contacted by Peggy, who is in charge of online sales. She was very courteous and I liked that she called me first thing in the morning after I left an e-mail the prior night via online, regarding a 2013 dodge avenger. John gorganz I believe was our sales man and he is very nice and knowledgable. I already knew the price range, car and mileage I wanted to stay within. He was very helpful, we took the car for a test drive and it went well. The sales manager was also helpful, Jack I think was his name and gave us all the details of purchasing a newly used vehicle. We purchased a 2013 dodge avenger with only 11,000 miles ad in great shape. My overall experience was stressless and very enjoyable. I will never purchase another vehicle before going on cars.com first!

CamaroGuy

Jul 17, 2014

Peggy is the Bomb! Great southern hospitality was shown to this Georgia boy. We've talked for weeks about this car and Peggy stayed with me on it until I could get up to MA for it it. She Rocks!

MM

Jul 9, 2014

I came to John and Nick at Bertera Dodge of Westfield to trade my 2008 Hummer H3. I asked for a certain amount for my trade and a payment that was lower. John exceeded my payment requirement and the original estimate he'd given me not to mention he matched my trade in amount that I requested. I am very happy with the service and personal attention I received and will certainly refer others to the dealership. Thanks John and Nick for restoring my faith in the dealership experience.

Philly

Jul 7, 2014

I had a great time at Bertera of Westfield. I bought a car there a few days ago and the process was very simple and Jason and the Managament there did a great job getting me financed and finding the perfect car for me. I love my new ride! Thanks guys I look forward to coming back soon with some family members.

Ula Carter

Jul 1, 2014

Great sales team but as soon as you purchase forget it. They lie cheat and swindle you.horrible bunch of liars!!! Tires for life is a scam. Never return calls, cant speak to the manager! Just horrible experience. Never again will we use them for anything.. Lost at least 2 diehard dodge owners for life. Should have listened to our neigbors and friends when they told us similar stories!!!

Mary

Jun 25, 2014

Buying my 2nd Ram Truck from Bertera Dodge with Salesperson Will Dougherty. Will has made our experience with Bertera Dodge of Westfield a very good one. Our transactions have been smooth and non complicated and we know were we will be going to buy our next truck. Bertera Westfield!

Chris

Apr 21, 2014

The folks at Bertera of Westfield were awesome to deal with. Very friendly easy to answer all my millions of questions. My sales person John Bogacz was awesome. He took the time to help me find exactly what I was looking for. He listened to my needs and came through for me. If your looking to buy a vehicle John and the staff at Bertera of Westfield are who I recommend. Awesome experience with awesome people.

JeffD

Feb 28, 2014

Bertera Westfield was recommended to me by a friend. i would like to recommend this place also, the staff was friendly, accommodating, insightful, and knowledgeable. They worked with my unusual circumstances to complete a excellent sale. I will continue to do business with this company in the future. Especially with Steve Longey thee Sales agent that sold me my new Jeep!

Scottm

Jan 20, 2014

I had a great experience at Bertera in Westfield today. My Salesman was extremely knowledgeable and professional. He was also very patient and understanding to my needs and concerns. Will Dougherty is a great salesman to work with and I would recommend him and Bertera Dodge of Westfield to anyone looking for a new or used Car!

Marge

Jan 20, 2014

I had the best experience at Bertera Dodge of Westfield! My salesman, Nick Archer, was the consummate professional. I will be back and send my family and friends to see Nick at Bertera! Thanks for all your hard work! I love my New car!

Ryan

Dec 6, 2013

I would absolutely recommend someone to Bertera if Westfield. My salesmen went out of his way to get me into the truck I wanted to get. He made my truck buying experience a fun one, and it didn't take a long time for me to drive off the lot with a 2013 Dodge Ram and my payment stayed the same as the 2008 SUV I traded in!

BillO

Nov 19, 2013

The sales people at Bertera of Westfield were very knowledgeable and informative when it came to explaining the process of purchasing a new vehicle. I'm very happy with my new Dodge and will be back in the future.

KateyB

Nov 19, 2013

Searched online and found a low mileage great priced Grand Cherokee. We were met by a knowledgeable, flexible, and friendly salesman. The whole process was easy and pleasant. Thank you Bertera!

Sly

Oct 18, 2013

After working my usual night shift I had spotted a nice Ram in the yard and stopped for a test ride. I was greeted by a salesman named Will who was very knowledgeable of this years truck along with many other years, My morning ended with paper signing for the truck, I have to say that every step of the process I was well informed and made comfortable by all the employees that worked there. Thank you!

SharonN

Oct 18, 2013

Best prices around. Very friendly, courteous staff that went out of their way to make sure we were happy!

President

Sep 4, 2013

Will D Was fantastic! Very friendly and knowledgeable. Super sweet to our dog too. Thanks for going out of your way to accommodate out out of state situation. Overall it was much more fun to buy an awesome Jeep the we expected

Sandra

Aug 23, 2013

I was very pleased with my experience at Bertera of Westfield. They worked with me to the fullest and went the extra mile to help me get into the Car I wanted. Thanks to Will D. and the staff at Bertera of Westfield for their hard work, I'm really enjoying my new Jeep!

Mark

Aug 23, 2013

My experience at Bertera of Westfield and with the salesmen and managers was great! it was a good light and friendly experience. I have gotten all my cars and trucks from this Bertera and look forward to working with them again in the future.

Lori

Aug 13, 2013

John B made the car buying process very easy. It was a smooth process with all my questions answered easily. I look forward to coming back in a few years to buy another.

ChurchB

Aug 13, 2013

John Langevin went out of his way to help us into our new car. He is a very personable & friendly and did not push us into purchasing and vehicle. Casey was most helpful in looking for the right car for us. Great experience.

KeyR

Aug 13, 2013

My Experience with Bertera Dodge of Westfield has been nothing but professional with excellent service. This is my fourth car purchased at this Bertera location and I am always satisfied.

Ken

Aug 5, 2013

Great friendly Staff, very helpfuly, very knowledgable. I will return for future vehicles and reccomend Bertera Dodge Westfield to all my friends and family! And Brian N. Thank you very much, you were great!

VictorM

Aug 5, 2013

Hassle free and great customer service, bought a vehicle in previous years, still impressed to this present day. Thanks again for the great experience! A+ report card!

Michelle

Jul 23, 2013

I want to give some great feedback about your employees in the Service Dept, Nate and Steve. My 09 Jeep Patriot was dying a slow death on the Mass Pike on Friday, July 19 on my way from my home in Newton, MA to my son's summer camp in the Catskills in NY to meet my husband who was pulling counselor duty that week at camp. A transmission warning light went on and I could no longer go above 40 mph. I luckily could pull into the Westfield police barracks and contact my dealership in Natick to see if they could tell me what was wrong. They advised me to get towed to your dealership so that you, being the closest Jeep dealership, could diagnose what was wrong. I called my husband to let him know what was going on and he borrowed a friend's car to meet me at the dealership. I called the tow truck and was brought to Bertera around 1:30 PM. I was visibly shaken by my episode on the Pike (I never knew how close a semi could come to the back of my car until that day) and Nate was very calm and reassuring in letting me know that he would take care of me and that they would take a look at the car and figure it out. My husband joined me an hour later in the waiting room and we were soon told by Nate and the mechanic Steve, that it was an issue with the transmission and that according to what Jeep said, it looked to be an issue with dirty trans fluid and trans pan. You didn't have a new pan in stock but Nate assured us that it would be brought in the next day and worked on by Steve. Nate knew the story of my husband and I needing to still go up to the Catskills and offered to assist us to get a rental from Enterprise. He gave us the estimate of work to do and I went into my wallet to discover I only had my debit card (which has a limit of $500) - credit cards were at home. I asked if I could write out a check for some and put the rest on the card and he checked with his boss who agreed to the check (very nice considering it wasn't a local bank at all). Nate called us twice on Saturday to give us updates on the car (which at 4 years and 64,000 miles shouldn't have a transmission issue) and agreed to let us pay cash for the remaining balance on the work rather than using our debit card. Steve took the Jeep for a long test drive to make sure nothing was wrong. I cannot say enough good things about your service "Wonder Twins" - especially for someone who doesn't live around your area and will probably never be in your dealership again. Nate went above and beyond - he made an awful situation bearable and really took control and made everything right. My deepest appreciation for them both.

Anne M

Jul 22, 2013

Dear Brian N and Bertera Dodge of Westfield, We were so impressed with your professional and knowledge of the vehicle we were interested in purchasing. We will admit to almost not even pursing a purchase based on past experiences that were nightmares at the other dealerships we went to. You treated us with dignity and respect and although you probably wanted to laugh out loud to are indifference to all the modern and advance technological "toys" in a new car- you didn't. Keeping in mind I loved my '88 Jeep and drove it 25 years, one can almost understand my stupidity when you handed me a car key with a computer chip in it! You handled us and the purchase professionally and with spirit. We were not only impressed with you and your expertise, but we enjoyed our shopping experience as well. We wish you well in your career and we are sorry we never got to see you play hockey. We're thinking you were awesome at that as well!

Paul & Steffany

Jul 20, 2013

Will Dougherty was very friendly, helpful and straight forward salesperson. We were "just working" - and ended up buying our 2008 Ram 1500! They gave us a very fair price, we love our new truck!

Nancy F

Jul 20, 2013

Bertera Dodge of Westfield is extremely customer-satisfaction focused. We were welcomed, our questions were answered and all concerns were addressed. This is our 2nd automobile purchased here with the guidance of sales consultant Brian Nimerowski; who helped make a hard decision very easy. I would recommend Bertera Dodge, Chrysler, Jeep and Ram of Westfield to anyone looking for a vehicle. We will return when it is time to purchase another. As far as servicing our vehicle, Nate Arkoette was extremely pleasant and understanding.

Dale W

Jul 20, 2013

Nick Archer was very informative, not pushy, friendly, easy to work with and they had very fair prices! I look forward to working with Nick again in the future!

Don

Jul 19, 2013

I Don't know were to start. How about when the salesman Nick raised the price of the car by $2,000.00 after agreeing on a price, than refusing to give my car keys back after asking for them 6 times. Or the internet sales person Peggy and her assistant not showing up for a 6:15 appointment. I went in there knowing dealing with car salesman is awful. but I don't need to be insulted and held hostage while looking to buy a new car. I was one second away from calling the police before they finally gave me my own car keys back. I can't believe hostage taking works? If you want to be insulted, lied to, held hostage, and treated like a worm, this is the place to go. Thanks Nick and Peggy, I hope your boss sees this. I will call him and make sure. WOW, I can't even inagine what it's like after you sign on the line.

MillsR

Jul 9, 2013

We would certainly suggest Bertera Dodge in Westfield to friends and family. Over the years we have bought 3 vehicles here and are very satisfied every time,

SaraM

Jun 26, 2013

Best car buying experience I've ever had. Everyone I had the chance to speak with were very happy to help me and find the perfect car for me and I walked out of the dealership with a smile on my face and a brand new car! It was a pleasure doing business with Bertera of Westfield.

Erica A

Jun 26, 2013

At Bertera of Westfield I had a great experience working with Brian Nimerowski. He was very friendly and accommodating in trading in my vehicle and getting a new one. He is so great at reading peoples needs/desires that I chose the first car that he suggested to me. Most friendly non-pushy sales staff I've had the pleasure of doing business with.

Chris

Jun 11, 2013

Well the guys at Bertera of Westfield helped me buy a truck even with a low income and with low payments.They have great assistance. They will help you answer questions. They work with that you've got for a credit score and payments. I would recommend everyone to come here to get a new or used vehicle

YoungD

Jun 11, 2013

Had a great experience grabbing my new Jeep at Bertera of Westfield. Thanks guys!

James D

Jun 3, 2013

Quick and easy process. Can't wait to go off-roading in my Jeep! Thanks Bertera of Westfield!

bbilz

May 28, 2013

John B was very knowledgeable and excellent to deal with. The experience was professional, timely, and pleasant. I would recommend Bertera of Westfield to all my friends.

Griswoldgrl

May 28, 2013

Great Service, Friendly atmosphere, great place to get a vehicle. Thanks to Brian and Kendra for helping us with the purchase!!!

Carl

May 20, 2013

Had a wonderful experience. Salesman Brian Nimerowski was very helpful in the process of purchasing a new vehicle

Janet

May 20, 2013

Thanks to you and your team in helping me purchase my latest vehicle from Bertera Dodge. I know it took some work on your part in helping me get approved, so I can't thank you enough for the extra effort you put in. You were all wonderful.

Marie

May 17, 2013

Thank you, thank you, thank you. I love my new convertible, almost as much as I loved the experience I had at Bertera Dodge. You made it easy, simple and actually fun. See you for my next one!

Joe D

May 15, 2013

I bought my 2011 Dodge Callenger from Bertera in Westfield. They treated me with respect and we made the deal in less than 10 minutes. I took immediate delivery and the entire process took less than 2 hours. My salesman Will was excellent and his product knowedge was second to none. I would'nt hesitate to recommend my friends and family there.

jcabrio911

May 15, 2013

Just purchased a used jeep wrangler ! The jeep is everything they said it was. I put in an internet request they responded quickly. Two days laters im driving it! the proccess was easy ! Will and the manager John were very helpful !

Katelynn G

May 15, 2013

I would recommend Bertera Dodge Chrysler Jeep for an excellent experience and my salesman Steve Longey for great customer service and not pushing me into the sale! Come to Bertera Dodge Chrysler Jeep for your future car purchase! Drive away satisfied!

Ashamed to have trusted

May 9, 2013

Within 2 weeks of purchasing a car from Bertera, the car leaked dry of oil. I immediately contacted the service department to ask for advice and was told by Wendy NOT to drive the car and to have it towed to the nearest Honda dealership...no assistance on Bertera's behalf in this process. I looked around and reported back to Bertera with quotes and time-frames for what they had requested. I was given the "OK" with the assurance that it was Bertera's responsibility now. My car was towed away and found out to have a faulty oil pan / non-standard gasket that had been stripped thus causing the severe oil leak--something that should have been noticed in a proper evaluation of the car according to the Honda servicemen dealing with the issue. The certified Honda service center, where the car was towed, explained that the car was not safe to drive and that Bertera was not returning calls in a timely manner which caused a delay in servicing the car. I received NO updates from Bertera and had to take the initiative to contact them each time I needed information. In the end, I was without a car for 3 full days and had to find a rental car. When speaking with Dave, the Service Manager at Bertera, and asking for reimbursement for the towing and rental expenses I paid, he explained that Bertera would not be responsible for the cost of the rental and that a Massachusetts law requiring a $100 down deductible would be "waived" since I paid $100 for the towing; Bertera, according to Dave, found this to be "fair" and good...even generous, surprisingly. He did say, however, that he would "leave a note on the General Managers desk (clearly competent business practices) about my request for the rental car reimbursement and would get back to me as soon as he had more information. Nearly 1 week later, I had to once again make the contact to Bertera to ask about the status of the rental reimbursement. Dave said "John was in a meeting" and that he would get back to me. I received, later that day, a voicemail from Dave explaining that he had NO recollection of my asking for reimbursement for the rental and that "[he] took pretty good notes" and didn't remember anything about our conversation. I was in shock over such blatant cover-ups and lies. I drove to Bertera the following day to speak personally with John Langevin, General Manager, to lay things out clearly and in a civil manner. John greeted me with a heartless smile and addressed me with more condescension than necessary to the point where I had to directly, and in no uncertain terms, ask him to speak civilly and stop creating hypothetical scenarios that had NOTHING to do with the situation at hand. I simply asked for advice as a consumer in the situation in which I was finding myself and ultimately for 3 days of my car rental to be reimbursed by Bertera since it was Bertera, after only 2 weeks of driving off their lot with my car, who instructed me not to drive my car, to have it towed away, and to wait for their follow-up instructions. I'm still waiting.... I've left out the fact that I was chased down in the parking lot while driving away the first day I purchased the car since the first financing contract I signed was erroneous due to Bertera's sloppy practices. A new contract had to be drafted. That should have been the first sign that this would not be a good consumer / business relationship. The fact that the car had major flaws revealing themselves after only 2 weeks driving off the lot should have been the second. I remained optimistic and presented myself to the General Manager directly to clearly state my concerns and ask for professional advice. John Langevin exemplified without a flaw Bertera's faulty, inconsiderate, and most importantly irresponsible regard for the consumer and overall well-being of customer relations practices. Rest assured: if youre looking for a struggle and disingenuous treatment, Bertera is for you. If not, avoid at all cause.

Disappointed

Mar 3, 2013

Brought my very clean vehicle with all service records in for a trade to purchase a slightly used car. Using their own website tools to evaluate the condition and value of my car, the so called guaranteed value of my car was $13000. Yet when I arrived, they claimed my car was not in excellent condition as I thought but was in good condition so now my car was only worth $10,000. It just so happened they had a car on their lot of the same model and year of my car with the same options but with less miles listed at over $17000. These people are not fair to deal with.

Milo

Jan 1, 2013

I Just bought a 2013 Jeep Wrangler a few weeks ago from Bertera Westfield and I love it. The Sales guys there were great and made the buying process very easy. I would reccomend this dealership to all my friends

Envoy101

Jun 4, 2012

My parents and i traded in a car for a 2006 Jeep Commander, we "bought" a 2 year warranty that covers alot,and it still had manufacture warranty, 30 days later the truck breaks down, and we look at the paper work the "trade" was never put and deducted from the original price, and we supposibly never bought the warranty. and they told us that we couldnt pass the manufacturers warranty under our name, luckily our family mechanics repaired out truck, and we are stuck with a loan on a truck thats worth $10,000 less then what we owe, . my advice is be careful, and watch for the full paperwork.

VIP Sportscar

Oct 18, 2011

John langevin & Will from Bertera Dodge agreed to purchase a Dodge from another dealership in another state, that was to be a gift for our son's B Day. They said it was on its way from Colorado, i asked if they would agree to put new tires and brake pads on the car if they were old. They would not agree to this, so i went back to further discuss this with my husband, the next day i called and said Ok we'll still want the car for our son. I was told by Will, sorry Too late we already sold the car to someone else. We truly believe they SOLD the car (which was a Unique model we asked for), because they figured it would sell for more money than the amount they agreed to for us to purchase it. John & Will knew how much it meant to us to get this particular car for our son. Luckily we did find another one closer and ended up getting that one from a Wonderful,honest dealership. I would never purchase a vehicle or recommend this dealership to anyone.