Used Cars for Sale at Big Star Ford in Manvel, TX

Mike party of 4

Oct 9, 2016

Fast and painless thanks to Gerald West our sale man. He took care of everything. Best price available for the 2016 ford fusion titanium me and the wife purchased. Thanks again to the whole big star ford team, we couldn't be happier.

morenojr3883

Oct 8, 2016

They are awesome, they take you into consideration when it comes to what you are looking. And give you the best honest deal possible. And be up front if you can or can't afford it.

Countryboysexy74

Oct 8, 2016

Ms lady gentry was so professional and an awesome sellswoman and always had a smile and really helped me out and I will be back everytime and recommend everyone to her right hear at big star ford in pear land tx

Norseman0129

Oct 4, 2016

They worked hard to get the deal I wanted. Everyone was friendly. I am extremely happy with the truck/deal I bought at Big Star Ford!

Jpinkney88

Oct 4, 2016

James Glaspher is man who knows what he is doing. I would recommend anyone to go see him. Go see him for your next vehicle.

Harp

Oct 2, 2016

Great people - great car !! Very happy about my entire experience Lots of vehicles to choose from - easy to get to dealership - will recommend to family and friends

samanthasabrsulaatgmail.com

Sep 28, 2016

Kraig was awesome and was AMAZING with my kids during the process. Can't thank them enough and will definitely go back for next car.

gregoryxking1

Sep 26, 2016

Overall experience was great, LaDy Gentry was amazing when it came to looking for the vehicle I wanted and making sure it was sent over from another dealership.

BigDave

Sep 23, 2016

The truck I got was great. It was not the color I Wanted but the extras made up for that. Salesperson was great and helpful. Paperwork took a little long.

J Ross

Sep 20, 2016

Where do I begin I purchased a used 2014 F150 with 20k miles on Saturday 8/18/16 the day I left the lot it started making a loud rattling noise and check engine light came on that following Monday I dropped it off they called the next day and said it was ready for pick up I was on my way to work so I got there hopped in the truck and left for work as I was driving to work I heard the rattle again immediately I called the service department I think the advisor name was Telsa I'm not sure but she didn't answer I left voice messages still to this day she still haven't called me smh..here where it gets worse after a week out the shop my truck stopped in the middle of the freeway while on my way to work boy was I mad a week out the shop now this I called her back no answer so I called the front desk and the women who answered kept giving me the run around I was asking for a loaner because that was my only transportation because the day of my purchase I sold my other cars I was told they don't give out loaner then I asked even if I just bought this truck 2 1/2 weeks ago there's nothing you can do for me and I was told NO!! Over and over again I must have called like 10 times back to back til they stopped answering then some guy got on the phone and transfer me to a Mr.Buzz Morgan all he said was have I talked to the sales manager Russle I told him I have and didn't like his attitude he talked to me like I had pissed in his coffee after all I said was can I get a loaner because it labor day weekend and me and my wife had to work and he kept over talking me saying I can't give you nothing until we look at your truck for at least 24-48 hours then we can see about a loaner I explained that it Labor Day weekend and I know he won't see it until Tuesday so I asked for his boss who was James Jackson he was off that day so..... Russle went talked to a Brain Foster who got on the phone and say take it to your nearest Ford Dealer so I did had it towed to Planet Ford they keep it a week and gave it back Thursday evening saying they replace both cats I went got the truck drove it home it was fine the next day I was On my way to work and guess what??? Yeah it stopped again this time I had it towed back to Big Star after they kept trying to get me to take it back to planet and I said no you guys worked on it first day I went with the truck I was told by a little bird to talk to the GM MR Rick Law I swear he's God because no matter what you do or say they will NOT LET YOU SPEAK TO THIS GUY I was told by multiple people this the guy to talk to and see if they can back me out this deal and put me in something different and they keep on insisting me wait til they see what's going on with my truck after I told them I wasn't comfortable driving that truck since it shut off twice on the freeway in less than 3 weeks of having it they're not trying to help me at all on getting out this truck they trying to get me to trade it in like it my fault this truck is bad and shoot my note from 650 to 800 James Glasper the salesman seems like the only person trying to help me but it's so much he can do but he did make sure I was in a loaner after everyone else said no and the lady Desriee in the complaint department was no help she transferred me to James Jackson who wasn't even in the office to help me and then she hung up never heard from again after talking to everyone IM STILL IN THIS LOANER AND MY CARNOTE IS DUE ON 10/4 ANF I HAVENT ENJOYED MY TRUCK YET PEOPLE PLEASE DON'T BUY FROM HERE THEY ARE NOT THERE TO HELP YOU JUST TO SCREW YOU I WILL POST ON EVERY REVIEW SITE UNTIL I CAN TALK TO RICK LAW TO GET SOME HELP THEY TRYING TO MAKE ME KEEP THIS TRUCK OH AND ITS STILL IN THE SHOP

James55

Sep 19, 2016

Because this is our 3rd vehicle and we love our salesman very patient and kind hearted. He works hard to satisfy his customers. He is a keeper for your business. To God Be The Glory

Truck girl

Sep 17, 2016

I gave the rating I did , because y'all were very friendly and very helpful. We went to a ford dealership here in Crosby and had a bad time with the service department( still are). We cane to y'all today and and left with what I wanted and had friendly service from everyone.I do want to thank Alfred sijuwade for all his help. I love my new ford f 150. Thank you again.

Ghost 56

Sep 17, 2016

Add listed 2012 Dodge Challenger for 10800. But when you call, "dealer upgrades". New tires and windshield , a and now the price is magically 12800! a 20% jump! Same old tired used cars dealers!

RickTRDpro

Sep 17, 2016

My first experience purchasing a vehicle with Ford was great! Although the purchase went smoothly, there were a couple of downsides. It took the mechanics almost an hour to get the vehicle start and note the vehicle was brand new, and waiting on our turn to meet the financial representative also took a staggering 3hr wait. But after purchasing the vehicle, we were happy with the deal we got and we were very happy with the representatives we met which were very friendly and helpful. Overall, everything went pretty smoothly and everyone was happy.

julio923

Sep 16, 2016

Bought new F150 from dealer. After 3 weeks and 898 miles truck broke down. Had to tow it to closest dealership,Ron Carter. Was told by Big Star I should have towed it there. No help with issue or trying to get this lemon bought back by FORD. Called service director who did not bother to call me back. Deal was also not we had originally agreed on but that was on me for signing. No service after the sell!

Emiliop

Sep 16, 2016

Excellent customer service and staff.: Craig T (sales)., Charles (finance) and Alfred (customer service). Smooth business transaction from start to finish. Cordial and professional staff, price was better than offered by other dealerships.

F250 Guy

Sep 15, 2016

This dealership has the best prices and after some miscommunication did what was right to satisfy the customer. I don't expect anything free, but just want to know that I can trust who I am doing business with. Thanks Big Star

Angie

Sep 13, 2016

If I could rate them a Zero I would. I bought a brand new Ford Mustang, drove it off the parking lot and the check engine light came on. It's now DAY FOUR and they still have no idea what's wrong with it. Oh and here's the best part, you have to call them for updates. They Never Call You Back...even when they say they will. When they want your business you're great. After they get your business, you're just another number.

Jason

Sep 13, 2016

If your looking to get the runaround from a car dealer look no further than Big Star Ford. Fair warning to all...hope you have better luck than me or the 8 other people sitting around as upset as I am about how they were treated.

brc7161971

Sep 12, 2016

We had a great car buying experience!! I highly recommend this dealership and all the staff! Cody found us exactly what we were wanting and it went very smoothly and quickly, we will be doing more business and sending folks his way!

Heli.clay

Sep 11, 2016

Absolutely awful. I visited 3 times in one day trying to make a deal to get my wife the car she's always wanted. Took my wife and 3 year old on the second visit. Spent an hour and did the usual back and forth. After we couldn't come to terms, I decided to leave. Then it got bad. 15 minutes after leaving our salesman (Clay) called and had talked to his manager and got the numbers where I was comfortable. Actually it wasn't right were I wanted. About $600 off but I figured I was happy, she'd be happy. We all win. Dropped my wife and kid off at the house and headed back to the dealership at 9:45 to finish the paperwork and get back home in a new suv. Sat down with the finance dept and all the sudden the price jumped $1900 dollars because of the window tint they say (fees it was labeled)Now we are back up a few grand for a $75 two window tint job and what they claim is an alarm they added (I'm pretty confident its factory from ford, there was no aftermarket fob or anything but I could be wrong on that part)What's the worse? I have a voicemail from my salesman that says the specific price for the vehicle and what they'd pay on my trade. Looks like they won't be honoring what I was told, and drove half way across Houston 3 times for.

Ajohnson0627

Sep 4, 2016

I really enjoyed my time there. Car shopping is always challenging and everyone there was very helpful. Jacques was absolutely amazing; he went above and beyond for us so we could purchase our new vehicle. I would highly recommend this place. Thank you!!!

Big D

Sep 3, 2016

My truck buying experience with Nef Gutierrez was great! He was professional and very helpful. For a great buying experience, see Nef Gutierrez at BIG STAR FORD-Pre Owned.

MikeD

Aug 31, 2016

Great experience ..Jacques Davidson did a great job getting me in and out quickly to meet my busy schedule. And made sure I understood all the optional features on my new ford truck I will defiantly refer him to anyone looking to purchase a Ford.

monica1970

Aug 30, 2016

Pleasant car buying experience. My husband did the negotiating. I stopped by later to finish the paperwork. It was quick and painless. I would recommend Big Star and Derek to anyone.

supersg

Aug 29, 2016

Nef Gutierrez, used car sales department was very professional and willing to go above and beyond his job description to make sure I received the car and service I needed to get the car I wanted.

FredcR1

Aug 29, 2016

I received a great car deal from my salesman and the financial office. They worked hard to provide me with a great service. I got a payment that falls within my budget and that was important.

Gerry werner

Aug 27, 2016

My son had great credit, 700 plus,Great job 18.00 an hour,paid off car loan,paid off personal loan.Couldn't buy a truck with them.Btw he bought a truck from a competitor. Never go to a corporate dealership, go to a dealership that is owner operated. They will have your back.To add insult to injury, i worked here,and my son went to another dealership to make his first purchase. Way to go big star ford. I no longer work there.

Loaderman

Aug 27, 2016

I feel I was treated with great respect, James Glasper is a super salesman I surely will recommend him to others Hope he keeps doing good An many thanks to all the people at big star ford

Cathya brown21

Aug 26, 2016

Everyone was courteous and kind. While we were waiting, employees making sure we were comfortable and if we needed water and all. Once we got to the finance manager, we were in and out of his office in about 25 to 30 minutes. Very nice people.

michael

Aug 25, 2016

I have been a customer of this dealership for almost 5 years. Service department has always given me top notch service on 5 fords that I have had serviced here. recalls-oil changes-repairs Sales dept 5 years ago was bad and dishonest when it was Southern Ford Bunch of crooks back then. So new purchases for me happened at another dealer in Katy. However, with ownership change and dealer name change there have been many many improvements. Sales dept has come a long way and has become competitive in pricing so much so that I left my other dealer in Katy for recent purchases here They finally beat the competition on pricing . Excellent service department Every time I make and appointment in advance I am taken in right away and serviced in a fast manner. As of today, 8/25/16 I experienced a whole lot of new people working there. Advisors, mechanics, salesmen, and managers running around were almost all new people!! Until I receive bad service, which I do not believe will ever happen, I recommend this dealership very strongly. For the record I currently own 4 Fords too!!!

badbob

Aug 25, 2016

Awesome service, sales staff always ready to help. Trinity ,Tessa ,Tony are the best at what they do.I have seen the Dealership go through some growing pains but are pass that and getting better everyday.Keep up the good..great work

Todd in Texas

Aug 25, 2016

They are easy to work with and polite. Outstanding responsiveness. One of the few dealerships in the Southwest that I have worked with that does indeed take care of the customer with honesty and respect. I would definitely do business with them again.

Dede

Aug 24, 2016

NEF gave us a good deal on the car. He was patient and work with us until we were satisfied. He also hooked us up with a good insurance company.

jbtherat

Aug 22, 2016

I had an overall positive experience. I ended up paying at or near the price I expected. I waited over an hour to start the finance portion. Once started it went pretty quickly.

Big buck

Aug 22, 2016

Very clean dealership with very nice Salesmen was very helpful and friendly! He likes to followup and is very personable ! He is a valuable asset to the dealership

LindaVela1977

Aug 19, 2016

I was in a jam and needed help right away. Nef went out of his way to take my call, listen, and help me get the vehicle registration I needed so I could get back to work as an Uber driver. Given everything I was going thru including the death of my mother, the time he took to make sure I got what I needed meant the world to me. He was honest and forthright and did what he said he would do. I highly recommend doing business with him.

Jdwyer

Aug 19, 2016

I called and texted a salesmen for a for and shortly after I got a phone call from the new car manager buzz. Man did that guy take care of me and squeeze every penny out of my trade and dropped the price on the vehicle I'm buying to where they made little money on it. Clay took over the sale and made everything just the way I wanted it. There is no way any other dealer could beat the price on what I was getting. Everyone was super nice. I'll be back that's for sure. Stop by and see clay !!! He will take care of you. Tell him you want the jeremy deal.

katsomm

Aug 15, 2016

I was treated with respect and politeness and made to feel welcome at Big Star Ford. Nes answered all my questions and made purchasing a car painless.I walked drove off happy with a used Subaru Forrester. Ask for Nes if you're looking to buy a pre-owned vehicle; he'll treat you well.

Kwt60098

Aug 14, 2016

I had to go 350 miles from my homestead to get the deal I was looking for. Thank you for your help. It was awesome opportunity

Lilindian

Aug 11, 2016

Buying a vehicle is stressful. James and Cody made the experience pleasant and their honesty and patience were exceptional. I recommend asking for Cody if you are looking for low key and no pressure.

Tam2410

Aug 11, 2016

Liz was awesome. She was really patient and the finance staff was able to get me a better deal than my credit union. They are really knowledgable and friendly.

Adam1993

Aug 5, 2016

Great price and service! Kraig T. Was a great salesperson! Would highly recommend it to family and friends! Saw listing on internet and they beat the price!

Deborah

Aug 5, 2016

The purchase experience was great. My sales person, Dwyane Daniels, was very knowledgeable and pleasant. He did an excellent job, especially when explaining the details of the vehicle. The manager that appraised my car, James Jackson, was very nice and took a moment to personally comment on the good condition of my trade-in. I am the proud owner of a 2016 Ford Platinum Expedition! Thanks Dwyane Daniels & Big Star Ford!

Sam123

Aug 2, 2016

The service was friendly and they put up with our 2 daughters. We got a great price on our used car. I would recommend them to everyone!

Sugarland48

Jul 31, 2016

Great service through the car buying experience and service after the sale. Just purchased my third new vehicle and it will not be my last.

Byron Keith Watson

Jul 31, 2016

Like being at home with people who genuinely care and want to make your day (and extremely professional) ; like Bryan Foster and every member of the staff...SALUTE!!!

Fordtruck2015

Jul 30, 2016

My sales guy, Cody West was awesome. Handled everything for me! I just came in and signed and drove off in my new truck! Thank you!

Teresa Hinojosa

Jul 30, 2016

Our family has bought several cars and trucks from David Premazon and Big Star Ford. The sales staff was great. The service Dept. Did a excellent job. I have sent several friends and family members to the dealership and we have all had great experiences. David Premazon and his staff are on top of their game. We drive from one side of the city to the other just to go to Big Star Ford. The deal was always right for us. We got in and out really quick. The car buying process was painless.

abbs913

Jul 26, 2016

Customer service was wonderful. I was comfortable throughout my car-buying experience, not only physically but in my decisions as well. Jeff walked me through every aspect of the car buying process, and left me with no more questions to be answered.

dalk

Jul 21, 2016

Best place to shop for a new/used vehicle! Professional and friendly staff! Everyone says "Hello" with a warm smile and assist you without hesitation. This is a top notch dealership that's second to none.

Great new car for me

Jul 19, 2016

My Salesperson Karl Alfeld, was responsive to all my concerns, as well as the other staff. If he didn't have an answer, he found someone who did and was prompt in his response. He was not pushy nor had a stereotype Salesman attitude that I really hate. He was patient and showed concern for my desire to make a good deal on the car I was wanting. I would buy another vehicle from him.

JBeard

Jul 19, 2016

Cody was easy to work with and helped provide a great buying experience. Relaxed, non-high pressure environment, and location was an added bonus, highly recommend!

GWF150

Jul 12, 2016

I dealt with Gene Wier. He went out of his way to answer my many questions and he was extremely helpful with my purchase. I spoke with several others throughout the process and they were just as pleasant to work with. I would definitely recommend this dealership for your consideration! I would purchase from them again in the future.

Mustang95

Jul 9, 2016

Even though I didn't purchase a car or truck from here the overall drive of the salesmen was excellent, he didn't want to just give up he kept up his head and kept trying to make a sale happen , thank you Sam and Dwayne.

Candyman

Jul 8, 2016

Dwayne was an awesome salesperson and I would recommend Big Star Ford for my next vehicle purchases their service was great and the entire buying process was seamless and easy

Big Riick

Jul 7, 2016

Excellent customer service. Professional staff. Everyone was very helpful in getting the information I needed to make a decision to purchase a new truck. It was a pleasant morning...I just went by to see what was available, price, configuration, etc., so I could make a decision, perhaps in the future. The dealer was able to find a vehicle which met my requirements in about 30 minutes. After that the decision to proceed was pretty easy.

Danielg

Jul 6, 2016

Because That was how I really felt when I first walk in the front door very welcome comparing other car Dealerships that I have been in the passed few days an I would recommend this dealer to other people.

Cmcclellan

Jul 4, 2016

My husband and I both bought a new F150 within a week of each other. Although we used two different sales associates bough were friendly and worked with us. Best experience I've ever had in buying a new car!!!

Liliana0295

Jul 1, 2016

Sam (who is a salesperson) was exceptional. He truly helped me try to get the best price possible. I honestly have never experienced a sale where he was trying to help ME out on getting the car we wanted for a really good price!!

Pete123

Jun 29, 2016

I dealt with Cody West at Big Star Ford this past Monday. The truck I had originally wanted was sold the day before, but Cody was able to order the exact truck I wanted at a fair price. By far the best and easiest buying experience I've had.

Sunshine

Jun 27, 2016

My visit and purchase was handled with professionalism and hassle free, from my salesman to the finance department, it was a smooth transaction

Sam Roberts

Jun 24, 2016

They hook you with a teaser online price and once you are on the lot you are hit with a $2K "added value package" that you cannot refuse. I went there to look at a used car and was served by a surly and discourteous salesman who did not seem to be too interested in his job. Overall customer experience - never set foot again.

Jambrose43

Jun 24, 2016

Brandon did his best to help me find the right F 250. He was prompt with my questions and conducted himself in a very professional manner. He did all he could given I do not live in the area

bcain

Jun 24, 2016

Big Greg and all of the Big Star Ford staff was.a pleasure to work with. Would definitely recommended.

CindyE

Jun 22, 2016

Amazing customer service! Felt like I knew James for years. He had my best interest at heart. Shared his knowledge in credit building and making wise purchasing decisions! Most incredible car buying experience ever!!! My kids that are still at home will be purchasing their first car from James Glasper at Big Star Ford in Manvel!!! Thanks James and team!!!!!

kingyota

Jun 18, 2016

Big star ford is great quick and easy they also have many great cars on the lot. James Glasper is the best! Very knowledgeable about his stuff. He made sure I understood the process and gave me several options available to me and was able to get me the car I wanted also went out of his way to pick me up and take me to the dealership. Very glad I made the the trip to big star ford, the experience was welcoming.

Expected Better Service

Jun 15, 2016

I made an appointment for a Friday when I get there they tell me they are backed up with no loaner vehicles and was told to come back that following Tuesday. When I arrive on Tuesday the service representative Scott had no idea why I was there when he was the one that told me to come back that day. He told me that they had no loaner cars so nothing he could do. It wasn't until I pulled out his business card with June 14th written on that he did something. Loaner car is filthy!

Racer ray

Jun 14, 2016

The folks were very knowledgeable with their products and the leasing process we would recommend family and friends .Dealership close to the house makes it easy for maintenance

Mark1968

Jun 13, 2016

Found a vehicle online. Made a call to the dealer and they were very polite, very helpful and we had a deal within minutes. When I arrived they had all paperwork ready and I was out the door in less than an hour. Wish all my vehicle purchases went this well. Thanks Cody!!!

Parkert0

Jun 13, 2016

I was tired from a long week of looking at vihicles and ready to quit. When I called big star ford they quoted me a fair price on the phone. I decided to make the drive over expecting secrete additional pricing. Not the case. I got what I wanted for the expected fair price and walked out happy. Plus the staff made it a great experience the whole time. Making sure I knew everything about the product, and giving me food and drinks so not to wear out. Making this large of a purchase is very stressful, but they gave me the time and space to let me make the decishion in my own time.

Dlewis7

Jun 10, 2016

Traded in a vehicle for a Ford Escape and our salesman Dwyane Daniels did a fantastic job working with us and helped us make the deal we were looking. Great experience!

Caralynnfisher

Jun 10, 2016

Justin was awesome. He was so patient and very helpful. It may have taken us three visits to pull the trigger, but we got exactly what we wanted. #2016fordedge

Mjw84

Jun 10, 2016

I needed a car ASAP! I was referred to Cody Wset at Big Star! He found me the exact car in the price range u needed and was exactly to my criteria!! Best sales guy ever!!

Dawn Taylor

Jun 9, 2016

I thought I purchased a 12 passenger 2016 Ford Transit Van. The van was purchased on May 2, 2016 as of June 9th have not gotten a payment book. After careful research it is possible that my vehicle may not be financed. Supposedly it was financed through Ford Motor Credit all my paperwork says Ford Motor Credit but after calling FMC it has not been financed. I've called several times to the dealership no one had the common courtesy to call me back with any explanation at all. I called FMC they stated that they will be calling the Dealership, but to no avail I have not received not one call. My phone calls have been unanswered. No one from the finance department has called, nothing has happen. I was referred to Big Star by a colleague we are in the same Assisted Living Business. I will never refer are suggest that anyone purchase a vehicle from this dealership if this is how the treat there customers.

Abbas H.

Jun 1, 2016

I was looking for a new truck and when I stopped by big star ford the employees were very energetic. They weren't pressuring me into purchasing a vehicle from them at all which made the transaction and dealing with them nice. I didn't feel haggled or annoyed at any point which made my buying experience a great one! Thank you Big Star Ford!

Bgcostonjr

May 27, 2016

My experience at Big Star Ford was excellent all around. We came to just look and ended up almost leaving with 2 vehicles. We are happy with our purchase.

Cliff07

May 26, 2016

Went in to get my Ford truck serviced and drove away in a new SUV thanks to Earnie Matlock. Earnie not only took care of me in a professional manner he was also able to meet all of my requirements and challenges which got me into my new SUV with a cheaper monthly note! Great sales team out at Big Star Ford! Will only buy my family Ford's from Big Star!

GeneratorSupercenter

May 23, 2016

As always, fantastic is dealer. 10th vehicle I have purchased from BigStar. I will be back soon to upgrade my fleet. Thanks all! - Generator Supercenter

Clarence Wittwer

May 18, 2016

A great, smooth, no hassle experience thanks to Cody West. We were in and out, got a heck of a deal and couldn't be happier.

Trina123

May 16, 2016

I highly recommend Big Star Ford to perspective car buyers. My salesperson Aleia was awesome. She did not attempt to pressure me and offered me a fair deal on a 2015 Mustang with no hassle or haggle involved. While waiting for the finance department, my son and I were issued vouchers for the massage chair which actually was soothing. Unfortunately, I can not remember the finance guy's name, but he went above and beyond to make sure I ended up with the low interest rate that my credit score deserved. Thanks Big Star for a pleasant car buying experience.

Pallen123

May 16, 2016

John Jr. was a great I'd buy all my vehicles from here the sales process is easy and the prices are unbeatable Primo is running a great place

Stephanie41

May 14, 2016

Everyone was very welcoming when we arrived. We met with Bryan, our salesman, he was very knowledgable about the vehicle we were interested in. He made the process of purchasing and trading in my vehicle very easy. I would highly recommend this dealership and Bryan to anyone looking to purchase a new Ford!

Jk22

May 14, 2016

They worked with us and got us what we needed to walk out with a new car! A dealership that will work with you on a price is where I like to go and Big Star definetly worked with us!

littlewill21

May 9, 2016

Great salesman but financing took a while longer than I thought it should. The salesman was to the point t as I requested. I thought Justin did a great job.

Brett

May 5, 2016

Justin Richard was a great salesman. Very knowledgable and made buying my new truck easy and enjoyable. Will definitely refer family, friends, and customers over to Justin and Big Star Ford.

Kay L

May 4, 2016

I had an 18 year old car and didn't want a car note. Cody helped me through this process. He was patient and great, accommodating my budget and alleviating my fears! I will recommend him to anyone who needs a new car

xxxxxxxx eater

May 3, 2016

This is my 8th new car and the worst time , I had Rhino lining installed by the dealer It peeled up in less than 2 weeks. I bought the truck XLT F350 Diesel dually nothing was done on the truck right. #1 bed liner was not Rhino and started peeling in the first 2 weeks I drove the truck. #2 No prep work on the truck tape glue 8'' long on windshield. # 3 Big Star ford did not send my title info and money to Michigan as of 5/2/2016 temp plates run out 5/17/16,,,,No one will return my calls and puts me on hold for 40 min's now ...By the way FordmotorCo. asys they can't do anything once they sell the auto's to the dealers

PerchBass

May 3, 2016

I have nothing but praise for Big Star Ford. Derek Frank is an excellent salesman. He shot straight with me and found the F150 I was looking for.Daniel Parker made the financial process a breeze. He explained in clear terms all the money aspects.

Tim

May 2, 2016

Bryan our salesman was very helpful and honest. He was able to find the exact truck we were looking for, and made an exceptional deal on the truck. Were're very happy . Thanks again Tim

Ford F250

Apr 29, 2016

Our salesperson, Ernie was excellent. He was also extremely accommodating while we waited. The finance team and everyone we dealt with were very professional. This is our second vehicle purchase from Big Star.

Justin Rocks

Apr 28, 2016

I was a Chevy man, until Justin RichardsWent the extra mile in putting me in my2016 Xlt ford Truck. The Dealership worked with my Trade in and I don't know how, but they paid off my old loan, and gave me a great deal/price on New truck. The experience was seamless and I have never had ( six trucks ) the experience in such a short process ( two hours total) . I will only buy vehicles from Big Star, and recommend talking with Justin Richards before choosing next vehicle.

goitc

Apr 16, 2016

We love our Juke! It was as advertised and it was ready to go when we arrived. The process from start to finish was very well organized

Bob

Apr 14, 2016

I am whats commonly known as a difficult customer. I have a quick temper, am not afraid to be rude and dont trust people. The reason Im providing this information is to give context to my observations on Big Star Fords performance. My service rep was a man named Scott. Great guy. Answered my questions and was quick to respond to any problems I saw. I plan to work with him on any future repair needs I have. The mechanical work is always good. Ive had truck serviced there 3 times and have never had to go back. Not being a mechanic the only way I can tell if somethings fixed is if it doesnt cause any more problems. One word of caution is that you should always question the bill before they ever start work. When I say question the bill I mean both the cost and need. With every repair shop Ive ever worked with there has been patterns to theyre charges and Big Star is no exception. They are, after all, in business to make money. That said, I plan to keep using them.

Mr Dee

Apr 10, 2016

Cody was my salesman.. He did a awesome job!!I'll definitely be back , he took very good care of meAnd honestly it was the best car buying experience I've had.

bushidoben

Apr 8, 2016

I saw this car online and scheduled a test drive. Cody was quick to set it up on time. As soon as i walked in Cody was there to assist in my purchase of my Acura TL.He was very knowledgeable and was very respectful. I will recommend Big Star Ford to my friends and family looking purchase a vehicle

RMJ

Apr 4, 2016

Derek was very helpful, answered all my questions about the purchase of the vehicle. I would recommend on the process for closing the purchase be more expedient. I was there at the dealership for almost 3 hours.

sbe2237

Mar 31, 2016

Cody West provided excellent service as I purchased a 2016 Mustang. I had a very difficult day and some challenging conditions but through our work together we accomplished our goals. Cody stayed in touch with me and we negotiated the majority of our deal through phone and email exchanges. Thanks so much Cody for helping me through the process. This guys is very honest and a hard worker that wont waste your time. -Sam Manvel, Texas

JamesTH

Mar 31, 2016

Heard through friends that Cody West was the kind of salesman you want to deal with. Turns out my friend was right, I just want straight to the point info and that's what I got. Never got the normal BS, say anything to get the deal. I recommend dealing with him cause he will tell you what he can really do without going back and forth seeing if they can take more off here and there. Go see him you wi not be disappointed.

Minhtiger9

Mar 31, 2016

Wouldn't buy it here if it is not because of Alfred. He is very persistent and follow up by phone calls and emails. Very friendly!

Lucky the dog

Mar 30, 2016

Cody West was my salesman and he was "straight up" and delivered me a great price on my used Toyota Tacoma.Recommend the dealership, and in particular, Cody West. He's honest, straightforward, and will give you the best deal he possibly can. He also worked hard to get me the best financing available. Five stars to Big Star Ford and a terrific salesman, Cody West.

ashroe83

Mar 26, 2016

We came into Big Star Ford with the intent of buying my husband a new truck. Once we were there, Cody West and the entire team walked us through step by step. Not only did we get my husband a 2015 Ford F150, we purchased a new 2016 Ford Focus for myself! Phenomenal service and teamwork made this all possible! We will be recommending Cody and Big Star Ford to everyone we know!

Melisa1975

Mar 9, 2016

I have bought two cars from Jacques and have been very happy with both purchases. My salesman made me feel important on every occasion I have been there to buy a car and he has followed up with me to make sure I am happy with my purchases. He goes above and beyond to ensure I am happy.

Nana1994.x

Mar 3, 2016

I loved the fact that the people here were very friendly and helped me get to where I needed to be. I didn't have to be in there for more than 4 hours to see if I was approved. They also explained EVERYTHING with detail! If I could go back in time I would of came to Big Star Ford sence day one !

121212Ed

Feb 26, 2016

My salesman was very knowledgeable about ford products. He showed me different packages n colors and backed off n let me decide with no rush. I was impressed. Now I'm not impressed with ur paperwork department, it's been since Dec 26,2015 since my purchase and have no license plate and had to apply for a duplicate title for finance company, not impressed by that. I would recommend this sales person to another

Hpdman

Feb 24, 2016

Great and friendly staff, they got me the truck so want and gave me a good deal. Alfred was my salesperson and he helped make the process smooth and easy. Definitely recommend him if you are in the market

2016 fordsport

Feb 13, 2016

Great buying experience, good group of guys that were patient while I liked at a lot of different trucks. When I found the one that worked, the guys I worked with did a great job getting me an excellent deal. Highly recommended dealership, would buy from again in the future.

sarahk66

Feb 7, 2016

We went to buy a car and they really made us feel like the their top priority. There was a wait but they were very accommodating. Definitely ask for Joshua in sales. He was great to work with.

Cinsational

Feb 6, 2016

I went to the dealership on 3 occasions and had contact with 3 salesman that did not get back to me. My information was given to them and no one called. I attempted one more time by phone and was referred to Alfred, who took my request and ran with it. I was Ina new car in a week because if my budget. He was in constant contact with me on his findings and what was I the property. Great salesman that made a fourth chance at the dealership a good experience.

Baddeal

Feb 6, 2016

My husband spent his Saturday following up on a Toyota Tundra that was posted online, the salesman text us a price to hurry in or lose out so he did! Upon arrival he was told he was gonna save even more 1200$ to be exact! So here comes the papers with a totally even higher price than promised over the phone, they wanted him to finance because they get $$ from bank, so they lost a sale cash paid truck over 250$! Wow sad ;(

dlmoore4

Jan 25, 2016

My experience with Big Star Ford was Satisfactory with Excellence, Patience and willingness to take care of Customer FIRST. Demorris Cox made my family welcome! My family looks forward to coming back Just to visit Demorris and Big Star Ford Crew. Thank Yall So Much. We are Happy with our New 4X4 truck.My Family can't wait to get it Muddy!

Bsoliz77

Jan 17, 2016

Great customer service at Big Star. Derek and Todd were very helpful. Also the had the best price on the mustang gt in the Houston area.

Ford150LariatGuy

Jan 15, 2016

They attended us real quick and helped us look at other vehicles ,answer our questions with a positive attitude. Ford Big Star was able to make my dream truck come true. ??????

Htown123

Dec 28, 2015

Pleasant buying experience. Listened what I was looking for and what fit my budget and they were able to deliver. Nice to have a dealership close to where you live.

Nursekathy

Dec 26, 2015

My husband and I were very please with the service we received from Demoris Cox. He was patient and understood our needs. We are considering buying another vehicle in the near future.

Shawn04

Dec 19, 2015

Great dealership. They work at fast paste, and do everything in their power to put you in the vehicle of your choice. Great customer service

Soopergolfr

Dec 15, 2015

Too bad can't give 0 stars! Used car department is the most rediculous excuse for a business model I have ever been unfortunately involved in. Sales price online was $2000 lower than price when trying to negotiate. When I inquired about this, was told that the Internet price had not been updated since service was performed. What service I asked? Well not sure but I can get that info for you. Decided to go see the them in person as the salesman never called me back concerning my offer. When I called him the next day, he said sales manager was supposed to call me back. He then told me I was more likely to make a deal in person. No problem. I'll drive 45 minutes out of my way to try to deal. Internet price was lowered by $306! But what about those service charges? Well apparently that's a different department. Anyways, asked for a deal. Same numbers as last night. Didn't even come down the $306. I agreed to come up $1000.00 on my offer. They said they would not come down. But what about the $306.00 Internet price reduction? " I'm sorry but that's the bed we can do". I guess I am not their type of customer...all my teeth, credit score over 800, and an ability to add and subtract. Luckily there are dealerships that want to sell vehicles while having a little decency and respect for people's time.

Nothappy1

Dec 15, 2015

This has been one of the worst experiences. Went in to purchase a vehicle and found one I fell in love with. Turns out the vehicle they have on their lot for sale is not able to be sold. They did not have the proper paperwork to sell it. After much deliberation purchased a different car from them, but it had issues. The only key they had for it was not the one programmed as the master for the my key system. Was told to call back in a few days they would see if they could find the key for it. Called many times with no response. Sent an email. Took almost a month to respond. Was told bring the car in when I can and they would just reprogram it. Did not offer a second key. Brought the car in and was told they were going to charge me $120 to reprogram the car. Was told it was my fault that I waited so long.... On top of all this I had to call them about my registration. Was told that they needed the inspection paperwork before they could process the registration. Nobody contacted me. I had to call in to find out why I had not received a call saying it was ready. Had to go speak with a manager to get this resolved. Very unhappy customer.

Tommy01

Dec 14, 2015

My family did not get hasselled which we loved. It was easy, no back and forth negotiations. I told salesman what i wanted for trade in, gave him my pre approved loan rate and what i would pay for the new vehicle. Simple, no hassle process. Big star ford has won a customer for life. Also, they support local charities / pearland school functions.

michellestaarr

Dec 11, 2015

They were amazing! They went out of their way to help me and still continue to reach out to me to ensure that everything is good with my car.

Johnny m

Dec 8, 2015

One if the sales agent was so helping. It was a great experience thanks Jacques, you are awesome.Please visit this dealership they have great customer care reps.

Hoflyn

Dec 6, 2015

Quick friendly worked hard to get me a great deal!! Jacques is kind and efficient! I plan to visit again in the future! Great experience!

Ryan R

Dec 5, 2015

Great experience! Alfred (sales) was excellent...very professional and helpful...found the perfect truck for me and walked me all the way through delivery. I'll be buying again (as long as Alfred is around)!

Loyal Ford Owner

Dec 1, 2015

Found a truck with the options I wanted. Contacted the dealer, and received a price quote over the phone. Confirmed that price with the saleman via email.Arrived at the dealership, the price went up $768 for a package of discounts for dealer services and for the bed liner with was factory installed. Classic bait & switch.We left. Got a call 10 minutes later honoring the deal. While signing the papers, I learned that the truck was a demo with 1000+ miles, not disclosed in negotiations. The financing required by the dealer turned out to be twice the interest rate offered by that bank online.These guys are crooks and cheats. Go to another dealership for a fair price.

steph06

Nov 28, 2015

Joseph Prejean got me in the vehicle I wanted at a great price the whole staff treated me great and would send anybody to see Joseph.

Customerserviceguru

Nov 19, 2015

My vehicle was brought in for warranty service. Although I was told the part would be ordered and in within just a few days it was not done. My phone calls were not returned and I was left wondering what was going on. I did finally reach some sort of "manager" who did admit there was a failure. Duh! When the part FINALLY came in I requested additional services be performed. One simple request was to check and inflate tires on ground and spare to proper PSI. Little did they know that many, many years ago I had worked in a tire store and had moved up to management due to my ability to satisfy customers. Wow.....this crew would have been fired by that owner. When I got home I checked the tires. Not one had been checked and brought to proper inflation. The spare was 15 lbs low. You would think that after my prior experience they would have made sure this vehicle was taken care of the way it should have been. I wouldn't trust this service department to work on a bicycle!!!

Z28street

Nov 6, 2015

My salesman Cody went above and beyond to help me get financing on the car I've always wanted. He worked for hours doing everything required to get me the deal I was looking for. I've purchased many cars in the past and can honestly say this was not only the easiest and quickest experience but the most enjoyable by far. I'll be sending my friends and family to this guy from here on out.

lemon star

Nov 4, 2015

HELP!! I BOUGHT A FORD FIESTA FROM BIG STAR FORD MANVEL BUYER BEWARE IT ALL STARTED A YEAR AGO, I was having problems with my passage door, transmission, and tires. Service Representative PATRICK told me it would cost me 100.00 just to LOOK at the door. I said NO Thank you And the tires would be ready Monday. I turned the car in on a Saturday. Please look at the transmission its skips. I show up ON Tuesday thinking my car had new tires and was ready to go. WRONG!! NO CUSTOMER SERVICE CALL!!, when I showed up he told me they would have to order them and it would take 3 days and cost 130.00 per tire. Again, I said NO THANK YOU! And the transmission is okay. Yea, like you even checked it. I went to discount tire, I had tires in 30 minutes at 80.00 per tire. FINALLY FORD SENDS ME A RECALL REPORT, door recall and transmission recall. So during the summer I take the car in for the recall notices and because now the car turns OFF while driving. It takes 2 weeks, finally I get a call from SERVICE REP. ROBERT they are still working on the transmission we have to reprogram it. AFTER HAVING THE CAR FOR A MONTH THE DOOR ARE STILL NOT FIXED AND THE TRANSMISSION STILL SKIPS Last week I take the car to the service department AGAIN, PLEASE FIX CAR.. ROBERT said you will have your car fix by FRIDAY. WELL, its Wednesday and still NO SERVICE CALL! NO CALL NO CALLWHAT MUST I DO TO GET GOOD SERVICE, WHAT MUST I DO TO GET MY Car FIX

brawdy

Oct 20, 2015

The first time we used them and purchased the 3 X package ( tire rotation , oil filter/ change) i arrived at 7:00 am and left around 10:45. I thought OK, maybe they are busy... now i have called 3 times to schedule my second PRE-PAID maintenance, and have not had any response. I don't recommend this service department and whom ever is responsible for this department should be looked at very hard by upper management. This department desperately needs a fresh start, address the problems, re-evaluate the staffing and hold ALL staff accountable. My husband and i usually buy a new car every 3 yrs, but i have to say i would not purchase from this dealership and will advise anyone i know to avoid it at all cost.Brawdy.

Williamfltx3

Oct 20, 2015

Oil Change = Big Dent - Big Star Ford refuses to fix it.Bought a $40K Ford from Big Star just a few months ago. When it was time for our first oil change, we took it back to Big Star Ford for dealer service. Next thing we know, there is a big dent on our hood. We showed the dent to the service advisor and they said that they schedule to fix it on Monday. Monday comes and now they say that the dent was pre-existing damage that showed up after washing our car. Big Star Ford refuses to fix it. Now our brand new car has a dent in the hood and our trade in value is lowered. NIGHTMARE = Big Star Ford

bigdskins

Oct 19, 2015

The sales person Patrick Mallet was great guy glad I met him. The Big Star Ford dealership staff all were friendly and helpful and the total buying experience was fast simple and overall great.

Cliffy

Oct 18, 2015

Thank you Patrick Mallet, we appreciate the time you took in making our buying experience perfect. We love our 2016 F250 Super Duty. We highly recommend this salesman!

Tressa H.

Oct 16, 2015

Joe was great!! He is very knowledgeable! The car I initially went into to buy was sold the previous day, but Joe worked hard to help me find a new vehicle which was a newer model and had low mileage that I think was even better than the 1st. I would recommend anyone to check him out if you are looking for a new vehicle. He was very thorough in going over the vehicle features as well as making sure I was informed and aware of what was going all at all times during the car buying process. He even followed up to check to see how things were going a few days later. This was the best sales experience I have had. I would rate it 5 stars!!

tresharv2015

Oct 16, 2015

Joe was great!! He is very knowledgeable! The car I initially went into to buy was sold the previous day, but Joe worked hard to help me find a new vehicle which was a newer model and had low mileage that I think was even better than the 1st. I would recommend anyone to check him out if you are looking for a new vehicle. He was very honest and thorough in going over the vehicle features as well as making sure I was informed and aware of what was going all at all times during the car buying process. He even followed up to check to see how things were going a few days later. This was the best sales experience I have had. I would rate it 5 stars!!

Alonzo H.

Oct 15, 2015

If you 're shopping for a new car or truck I recommend Big Star Ford my salesman was name Joseph Prejean and he's the best at what he does. He's very knowledgeable and makes you feel comfortable while deciding on your choice of vehicle. Me and my girlfriend really enjoyed our time and the process was smooth and easy we got our vehicle of choice thanks to Joseph. If you're in the market for a new vehicle I recommend you shop at Big Star Ford and ask for Joseph he will take great care of you

valkyriepilot

Oct 13, 2015

My wife has enjoyed her previous Explorer for 10 years and was ready to consider her options. David did a great job showing us our options between 2015 and 2016. He was a great salesman without being pushy. He was ready to answer any questions but did not make up things he did not know. He used a rare answer in our world "I don't know". David was new to the dealership and wasn't afraid to admit it. Rather than make things up he found the answers for us. We have always had great experiences dealing with Big Star Ford service department and were not disappointed by David and Lonnie in sales.

andy soliz

Oct 11, 2015

I talked to david Gibson at big star ford he is very knowledgeable about the cars he is saling he was very attentive to my wants and concerns about the f250 i was looking at he is a very nice man i will surely return

Great Grandma

Oct 11, 2015

Milo Harris, Sales Consultants, with Big Star Ford met me when I drove up. He made his self aware of my special needs for my physically challenged daughter, how I drive and personal wants and needs. I like the term of Sales Consultant instead of Salesman because I did not get treated as I have in past years. Milo listened to me, checked several models of vehicles and presented me a group of vehicles to show me. He took me on a test drive. He explained the features of the vehicle, the safety features and the comfort features. When I arrived to take delivery of my new auto, it was detailed and ready to roll. He took the time to show me the operation manual and how to adjust the features of the car for my comfort and safety. He set up my Blue Tooth and adjusted my radio to my needs. He took time to teach me about the controls on the steering wheel. The whole dealership staff were welcoming and knowledgeable. I plan on driving my FORD for a very long time but if I am blessed to need another car I will find Milo and the great service team at Big Star Ford

keh

Oct 7, 2015

We bought a used Dodge Avenger here in August that we saw listed online, and got an excellent price. My salesman, Dwayne, was great. When the dealership tried to add on an extra $1,600 to our purchase price at the end of the sales negotiation, he went to bat for us and they held to the listed price. However, that was very shifty. The sales manager said that the upcharge was for improvements and work that they had invested in the vehicle, but that is not a correct way to do business. Then, when it came time to do the final paperwork for the car, there were 2 separate extended warranty policies that were added to the contract without us realizing that they were not part of the extended warranty package that was being purchased. Luckily, you have 30 days to cancel such policies. However, getting in touch with the right person to do this, and having them take proper action was very difficult. Once I got in touch with the right people in the office, it was eventually done, but the runaround was terrible. Also, I AM STILL WAITING ON MY LICENSE PLATES AND THE TEMPORARY ONES ON THE CAR ARE GOING TO EXPIRE IN 3 DAYS. I HAVE BEEN CALLING SINCE LAST WEEK AND CANNOT GET ANYONE ON THE PHONE TO HELP ME. NOW, THE DEALERSHIP IS LETTING MY CALLS GO TO VOICEMAIL IN THE MIDDLE OF THE DAY RATHER THAN ANSWER MY CALLS. I LIVE 300 MILES AWAY, SO THIS IS A PROBLEM!

Rebecca

Sep 29, 2015

We just purchased a 2016 F250. Dwayne Daniels was an excellent sales consultant. He was attentive and extremely helpful. In no time we had worked out a great deal on our new truck.

sammysams

Sep 23, 2015

Joseph was great all the way around. I would send anyone to him looking for a car, he made the buying process easy and he is very honest which is wierd in the car biz.

Marklivingston19d

Sep 22, 2015

I was in for a new F-150, and David Gibson knew just about everything their was to know about the new F-150. I bought the right truck for the right price. Super easy thanks David Gibson!!

Shaflayvor

Sep 21, 2015

Art Byrd worked really hard with trying to get me into a car. He went above and beyond than what I have experienced in past dealership visits.

ej

Sep 12, 2015

i went in to find a car for a reasonable price and the homie Joseph got me taken care of.

jaj333

Sep 2, 2015

I bought a 2015 Expedition the other day at Big Star Ford and the entire process was smooth and memorable from beginning to end. Thanks to Douglas for making it worthwhile.

SJ MOVING ON

Aug 8, 2015

MILO HARRIS SALESMAN WITH BIG STARR FOR HAS EXCELLENT CUSTOMER SERVICE FROM THE BEGINNING OF THE PROCESS UNTIL THE END. i HAD TO BRING THE CAR BACK FOR SERVICE MR HARRIS CAME OVER TO MAKE SURE I WAS TAKEN CARE OF AND IF MY NEEDS WERE MET. BIG STARR FOR YOU HAVE A WINNER IN MR HARRIS AND A SATISFIED RETURNING CUSTOMER. ENJOYING MY PURCHASE

taggartfish

Aug 5, 2015

Great service. Dwayne was an excellent salesman and will definitely go see him when we need another vehicle. Would recommend going here in the future.

Apple F-150

Jul 31, 2015

So, overall a great salesperson.... I would recommend LaDy to anyone looking for a Ford. She didn't put any pressure on me. I was able to take the vehicle overnight to test drive it. She did everything in her hands to make sure I got what I wanted. The management had changed and the dealership is much better! I had a disappointment during a service request and after communicating the concern to the sales director; he was able to accommodate and exceed my expectations. In another note, please make sure that your vehicle doesn't have any open safety recalls before taking it home! They surely LISTEN and try to accommodate any concerns you have.

AGreene9

Jul 29, 2015

I would like to thank each and every employee at BIg Star Ford for their hard work and dedication with helping me with buying my brand new 2015 Ford Focus. I would really like to acknowledge Ray Roberts for his amazing and professional customer service. I felt right at home which made my experience a lot more comfortable. Thank you all for your help.

Judy Morse

Jul 29, 2015

I went in with high hopes to find the vehicle of my dreams. I left with just that. Thanks to Gerald West. He was the most understood salesman I have ever met with. He works in the used cars. I will be referring my friends to him when they mention needing a vehicle.

Thomas Martinez

Jul 29, 2015

I bought a used truck from Gerald West. He was an amazing salesman. I would recommend anyone to him. If you need a vehicle, go see him. Big star had exactly what i was looking for.

Lori T.

Jul 27, 2015

My Salesmen Gerald West was Awesome from the minute we started looking for my car to the minute we left the lot. Everyone that we have had to talk to since buying the car has been great. From finance to getting our plates Fed Exed to our house. We have had our fusion for almost 2 months and LOVE it. Thanks Big Star...

Smitty

Jul 23, 2015

Think Jacques is the greatest saw a vehicle on Internet.call and he did everything for me.i have purchased three vehicles from southern and then big star ford.always had good experience.also have my vehicle service there.thank god haven't had no problems.Bjohnson

mustang tx

Jul 21, 2015

"Hi, On Saturday 07/18/15 I visited Big Star Ford. I met McDouglas Archibong in the parking lot. We began talking and he set me up with a test drive in a 2.3 4 cyl Mustang. It was the best test drive I ever took. It was relaxing and I was able to choose the route. We talked about cars and football. Back at the dealership we kept talking and a few hours later I left with that Mustang. McDouglas was very professional, polite and he listened to my wants and needs concerning this car. He is a credit to your organization and a gentleman. I will highly recommend Big Star to my friends. Additionally all of the other people involved in helping me get the car were very professional also. Regards, Don Mullett New Mustang Owner- 1st time and this is the 6th Ford I have bought from a Ford Dealer in this US of A."Don Mullett

Don Mullett

Jul 21, 2015

"Hi, On Saturday 07/18/15 I visited Big Star Ford. I met McDouglas Archibong in the parking lot. We began talking and he set me up with a test drive in a 2.3 4 cyl Mustang. It was the best test drive I ever took. It was relaxing and I was able to choose the route. We talked about cars and football. Back at the dealership we kept talking and a few hours later I left with that Mustang. McDouglas was very professional, polite and he listened to my wants and needs concerning this car. He is a credit to your organization and a gentleman. I will highly recommend Big Star to my friends. Additionally all of the other people involved in helping me get the car were very professional also. Regards, Don Mullett New Mustang Owner- 1st time and this is the 6th Ford I have bought from a Ford Dealer in this US of A."

John

Jul 20, 2015

We bought a Ford Fusion from Christian Danford. He is very friendly and helpful. Low pressure, which we really liked. We stopped in late on Friday and made an appointment to come back the next day. He had the Fusion ready for us to drive, and was helpful in explaining the features of the car. Back in the showroom James Jackson, the Sales Manager, worked hard to get us the exact vehicle we wanted. This took some doing as he had found one at another dealership only to find out that it had just sold, and he scrambled to get us another one. I had done extensive price research and knew what a good price was, and their first offer was right on target. My one issue was that they added on a $400 warranty package that that they were not up front about. I was watching the paperwork very carefully but didn't notice this until the next day. They were good about letting me cancel it and refunding my money, though. Overall a very good sales experience, great price, and a great car.

concerned Long time Pearland resident

Jul 18, 2015

I have lived in Pearland over 25 years and have watched big star Ford supposedly "change ownership and change management" multiple times since 2009 when I purchased my vehicle. I like to stay ahead of my scheduled maintenance and repairs and like to take my vehicle to the same place for service for easy tracking. Every time I visit Big star Ford, the employees have a lackadaisical attitude that gives off the "we could really care less..you're on our time, we aren't on yours" type of vibe. If I could choose zero stars instead of one star,I would because their customer service is consistently sub par.. They don't service with a "customer in mind" mindset. A typical 60-90min service WITH an appointment regularly takes 2-3hourrs with no acknowledgment. I'm currently waiting at 1245 from having an appointment at 1030 and still no car. No updates on status unless I inquire and get this..when I brought my vehicle in at 1030, he said it'd be 45min and there was only one car in front of me. So 1.5hrs later, at 12 noon I ask why my vehicle hadn't been seen, and my service adviser says"oh it's next, just one car in front of you.when I stated that's what he said over an hour ago, he then switched and said"well you're really in front of that car but they just lined y'all up this way but you'll go before that car" and sure enough, a car with a 1230appt went before me and my 1030appt. This is the last time I bring my car to big star Ford. Everytime I come there's some kind of problem. Which is unfortunate as they are literally 8 minutes from my home and pride myself on supporting local business.

K.G.

Jul 2, 2015

Service department is absolutely horrible. I had a service done on June 8th 2015 and afterwards I noticed that fluids were not topped off and grease marks on inside panels of car. I then needed some more items fixed so I made an appointment for today June 19th at 8 am. I arrived at 7:45 dropped the keys off and asked how long it would be, the reply was a couple of hours so I told the service coordinator I would wait. At 9:50 I noticed my car was still parked and I inquired how much longer it would be. I was told the technician was working on it. I informed him no one is working on it because the car is still parked. The service coordinator went and asked the technician who came back and told me he was still waiting on some parts. Eleven days and they still did not have the parts for the job and they just left me sitting in the waiting area. I asked for my keys back and left. When I asked what is the purpose of having a 8am appointment I was told that was for the advisor not the service. I had the advice on June 8th. Absolute waste of customers' time. The Service Drive Manager asked how things were going when he walked by and when I told him he didn't even come back to me to give an update after he checked up on the problem. Another customer asked what happened and when I told him he mentioned he was having similar problems. I purchased both my vehicles at this dealership and have all services done there but over the past few years customer service and trustworthiness have declined significantly. I even had items stolen from my center console one time. I will no longer bring any of my vehicles to this dealership for service and will definitely not be purchasing any vehicles from here. Best advice is to stay away.UPDATE: I was requested to call the General Sales Manager, Mr. James Jackson, back in response to my YELP comments. Over a 3 day period I have left 2 voicemails, was transferred back to operator once, left a note with the operator for him and still no response. When I inquired about who the owner of Big Star Ford was and their contact information the operator told me they did not have any information for them and that I could look it up online. Another example of the poor customer service at this location.

tomfish

Jun 13, 2015

I haven't purchased a vehicle here at Big Star Ford but I have had my 2002 Ford F-150 serviced here. I have been very impressed with the quality of the service department. I get all my oil changes here and they have very good service prices as well.

Vtrahan

Jun 13, 2015

I purchased a used Focus from Big Star in a conditional sale as the vehicle had a vibration. At first the mechanic at Big Star said it was the motor mounts. The motor mounts were replaced, the vehicle continued to have abnormal vibration. We took the vehicle to a different service center for maintenance and were told the motor had significant motor movement and that the motor mounts likely needed replacing. We took the vehicle back to Big Star, after a couple of days we went to Big Star and were told the transmission was the culprit, even their mechanic came out and told us the transmission pressure was off causing the vibration and it was the problem all along. Big Star said they were going to put a new transmission with a 3 yr warranty and that we would be better off with the deal. After almost a month and many calls to Big Star for updates, we finally got the vehicle back. We requested documents on the work, but had to go back to Big Star to get them. Within a few days the vehicle started making noise once again, and began getting worse. Upon inspection of the documents we had to go obtain, I noticed the transmission was obtained from Parts Unlimited, once I looked them up I realized they were a Salvage yard in Pearland. I called Parts Unlimited and asked if they sold re- built or new transmissions, they said no were are a junk yard! As it turned out, it was obvious Big Star had put not one but two junk yard transmissions in our car, the first one burnt up on the mechanic when hevtest drove it. That's probably why they had the car for a month to do the repair. With all of this, we went to Big Star and asked for them to take the vehicle back. And refund if not all , but a acceptable portion of the purchase price. The Sales Manager understood, however the GM would not agree to taking the vehicle back, unless we were willing to get another vehicle from Big Star. I explained we no longer had trust in Big Star Sales or the Service group and wished not to do business w them any longer. Big Star still would not agree to take the vehicle back that they touted had gone through their Service center for inspection prior to being placed on their lot for sale. Ultimately, I elected to take a loss of about $4 on the Focus and went elsewhere to purchase my wife a replacement vehicle. I am sharing my story as a simple caution to those considering Big Star used vehicles or using their Service center.

BlueFin

Jun 11, 2015

Called several times to get pricing on a new truck and never get called back and then when trying to explain to once again another new sales person I basically get told he doesn't want to hear it and if I wanted a price on vehicle or not. Not sure why I recommend so many people to this dealer.

Charlie

Jun 5, 2015

I was in the market for a 2015 F-150 and knew exactly what I wanted in the truck. Thanks to Big Star Ford for finding the exact truck I was looking for and making the buying experience hassle-free. Special thanks to McDouglas Archibong and Buzz Morgan!

consumer1

Jun 2, 2015

Last Thursday (5/28/15) I sent an email to Big Star about a 2015 Ford F-150 that they had on their website and asked if it was still available. I quickly received a response from Diana saying it was available and she asked when I could come down to the dealer. I exchanged a few more emails with Diana asking her several questions but never really got an answer to my questions. I ended up making an appointment to visit the dealer on a Friday (5/29/15). I went to the dealer and ended up dealing with Ray and one of their sales managers (Bobby I think). We discussed what I was looking for and they took me for a test drive. I loved the vehicle and told them I wanted to make a deal if I got the right price for my trade-in. So while they were evaluating my trade-in Ray searched for vehicles that had the options that I was looking for and found 3 in the area. They came back with an offer for my trade-in that was $2000 less then a I wanted. After talking for a few minutes the sales manager said he would find a way give me what I wanted. And told Ray to "go make it happen". I left the dealership thinking we could make a deal and I was also impressed at how helpful Ray and the sales manager were... I thought it was a pleasant experiance. I was expecting a call from Ray on Saturday (5/30/15) with an update on the vehicle I was looking for... I never received a call from Ray. Instead I got a call from Diana asking how my meeting went on Friday, I told her what was going on and she said she would follow up with Ray and call me back... she never called back. So on the following Monday (6/1/15) I called Ray around noon, he didn't answer so I left a message. I then called Diana and asked her if she talked with Ray... she said she sent him an email and then proceeded to check her email to see if he replied... he didn't. Not sure why she didn't go find Ray if she planned to me call back. Diana said she would go talk with Ray and call me back in 10 minutes... she didn't (do you see a trend here?). So later that afternoon I sent Ray an email (I used the email on his business card) and I immediately go his email kicked back because it was an invalid email address. So then I sent Diana another email and she did reply and said that she talked with Ray and he was planning to call me and she would follow up with Ray to make sure he called... he didn't. Tuesday morning (6/2/15) I called Ray again and left a message and of course I didn't get call back. I sent Diana another email and didn't get a reply for her. So I sent the GM, David Premazon, an email asking for a response from his sales team and as of now no response from David.So this now leads me into another bad experience that I had with Big Star last May of 2014. I went into the dealer on a Saturday, I was looking for a 2014 Ford Explorer. I was dealing with Jacques. I told him what I wanted and he found it at another dealer. We proceed to make the deal, I went through financing and singed all of the loan paperwork. They had to pick up the car at another dealer and said it should back at Big star on a Monday but I couldn't pick it up until Tuesday because I wanted window tint and they needed time to install it. I was OK with that and I left my trade-in at the dealer and they gave me a loaner. So on Monday I called to see if they if they picked up the car and I was told it wasn't there yet. I called back on Tuesday and I was told that the car I purchased had already been sold. Keep in mind I had already completed all the financial paperwork (which included the VIN #) for the new car. I was not happy and told them I am coming back to pickup the car I was trading in. I arrived at the dealer and they made me wait for about 20 minutes and then came back and told me my trade in was sent to another dealer to sell. I was furious! They said they would call the dealer and have them bring it back... took about 2 hours. Finally I got my trade in back, and it still had my original plates on the car as well as 300 extra miles that they put on it. So before I left I spoke with the new GM, David Premazon, and he apologized and said he would fix it. So eventually they found an explorer that was similar to the one I thought I purchased and said it was on a truck and should be at the dealer within a week. I called back in a week and was told it would another few days, and then another few days, and then another few days... and on and on. After all the runaround I then gave up.So after my first bad experience I should have learned my lesson and I should have never returned to Big Star. They only reason I gave them a second chance was because they had a new GM I was hoping things would be different under new management. Wish I would have found this site before I went back the 2nd time...Stupid me! I see replies to the negative reviews telling you to contact the customer service manager so they can make it right but they actually do that? They should make it right the first time.

madman23

May 17, 2015

I had a good experience with the salesman Dwayne Daniels, but the manager is a complete xxxxxxx. When I didn't like the first offer he came with he got mad and refuse to shake my hand so I took my business elsewhere.

artis

May 13, 2015

I had a 2015 Tahoe to trade in with several miles on it. Was able to get what I wanted and into a new 2015 Ford Explorer XLT. Thanks Douglas

Terry

May 8, 2015

I was extremely impressed with the level of professionalism exemplified by Mr. Demorris Cox in my search for a vehicle. He was pleasant and helpful.

NewF150

Apr 20, 2015

Good vehicles, good selection, good prices, good people, good location. Will recommend to family and friends. James Freiler and the team got me a great F-150.

dodgerules

Apr 20, 2015

I purchased a car through the used car dept. hoping to find economical and reliable transportation went online for this dealer found a fairly good priced deal until the paperwork went through and the internet price jumped up by 2,000.00 and then add the warranty another 3,000.00. from 6800.00 11,787.00 the the car started having problems I contacted the warranty company who never heard of me or the car. Even after making my first payment the warranty company never heard of me or the car still. I returned the car there to get the problem resolved, I can only presume that because certain people have bad credit they should mediocre product and service. Reason being a have to pay insurance on a vehicle I cant drive and make payments on vehicle which is no longer in position, under the premise it is being repaired. If I wanted such a hassle I would have purchased a luxury car for which we all know they spend weeks at a time in a repair facility. Thank you for forcing me to fix my truck spent a car payment and half on it. But at least it is getting me to work.

jjeffress

Apr 18, 2015

Classic bait & switch + false advertising with this car dealership. Big Star Ford advertised a price of $27,612 online for 2013 Ford Explorer Limited only to balk and insult me when I actually offered to pay that price. When I was ready to close the deal, Sales Manager Sky DeJohn nastily told me that now they wanted more for the car b/c of all the work that would need to be done to get the car ready to sell - that they were being billed by their service department and would need to increase the price on the car to recoup some of this expense.However, the only thing Sky could actually come up with when I asked what work needed to been done was the replacement of the driver & passenger side headrests that "had been stolen from the car" while on their lot. (Oddly, this was NOT what he'd told me when I first inquired about the car a week earlierhis first story was the the prior owner of the vehicle wanted to keep the DVD headrests when he traded the car in, and the price online was for the car w/ regular headrests.) Despite Skys ugliness and apparent deception, I tried to continue our conversation. I fully expected wed be able to reach an agreement on price b/c frankly, I didnt need them to replace the headsets (Id planned on having aftermarket DVD headrests put in after I purchased the vehicle anyway) and was still interested in the car at the original price for which it was advertised, even without headrests. But Sky couldnt wait to blurt out that he knew I wouldnt be willing to pay the new price, and finally told me the new price would be $30,612 - $3,000 more than the advertised price. I replied that a) this was false advertising- the internet ad clearly showed/stated there were headrests included at the $27,612 price point, and b) his excuses for why the car had no headrests were inconsistent, and c) how on earth could a pair of headrests (without DVD players) be worth a $3000 hike?? Sky then became very aggressive in his language and said Im not even going to deal with you. When I calmly replied that his deception and rudeness compelled me to leave a negative reviw online of my experience with Big Star Ford, he told me Im not gonna talk to you any more b/c youre threatening me. The online price for the car is $30,612. I replied that I was actually on the Big Star Ford website at that very moment and the price actually showed $28,277. Sky promptly hung up on me. I called the dealership back after this experience and asked to speak with the General Manager. Skys language and hostility were completely uncalled for, but I wanted to give the General Manager, David Premozan (sp?) a chance to make it right or at least let him know what goes on in his dealership. Clearly David is cut from the same cloth as Sky, as I received no return phone call after I left a message. Im sure there are honest, decent used car salesmen out there in the world, but Id caution prospective buyers to steer clear of Big Star Ford. Ill be taking my business elsewhere and urge you to do the same.

Houston01

Apr 17, 2015

I saw a car online, called specifically to check that the car was still available and for sale. Spoke with a woman who said she was internet sales, and that yes, the car was available. I then grab my check book, take off from work 2 hours early, drive down there from Sugar land, to find that the car had been sold the day before.bait and switch? poor communication? weak ethics? I don't know, but I wont be going back.

cllister

Apr 14, 2015

After visiting several car dealers and getting turned down, we decided to stop here before giving up.. Jesse Osman took care of us, told him the truck we wanted and the monthly payment we needed. when we walked out we had we had our truck and the payments we wanted.. if you need a good used vehicle Jesse is the man that will make it happen

carhappy

Apr 6, 2015

I purchased two vehicles from big star ford on 1/5/15.A new 2014 fx2 and a used jetta , on the truck we had agreed upon a trade in value on my 2013 mustang gt of $22.500 that was verbally agreed on and handshake with lead sales mgr that night it was almost 9 pm and we signed paperwork later on we had realized amount of trade in was $20.500 .This is not what I expected and has left me not feeling what Mark Field ford CEO has stated one of his standards are all about The customer experience ..Also concerning the used jetta it is now THREE MONTHS later they cashed my check the next day and I am still without license plates and a title. My experience with my salesman Chris was a joy the Experience shifted once inside with lead mgr that evening.Let me tell you I am a die hard Ford man I own three Ford's and my 68 mustang is a testament to ford quality made in the USA by union workers that is why I continue to own them I just wish that big star ford would realize that also.

KCJones

Mar 17, 2015

I needed acar for my 17yo and i had a budget i had to stick to, I called Derek Frank , he helped me find a dependable, safe car within my budget that was appropriate for my daughter and the process was completed with ease, needless to say we left Big Star Ford very happy! Thanks Derek!!!!

bjbeeler6311

Mar 8, 2015

I scheduled an appointment with Dawn to get two issues repaired (door ajar light on constantly and sync turning itself off repeatedly). The appointment was for 7:00 am and my wife took it in for me. At 11:30 I got a call from Dawn who was at lunch and talking to me through a mouthful of food that they couldn't find the wheel lock tool. At some point in the past, a mechanic who had rotated the tires didn't put the tool back in the console and so they cannot get the tires off to rotate them. Even though I have paid for tire rotations, I have not gotten them. In this instance, I didn't need nor ask for an oil change and tire rotation. Dawn decided I needed it more than I needed the repairs I took the car in for, and they never got to them. When I complained to Brian that I had scheduled an appointment at 7:00 am, he informed me that just because it was scheduled at 7:00 am didn't mean it would actually be worked on at 7:00. In the meantime they managed to get one wheel lock off and then failed to put it back on. I now have four lug nuts on the right front instead of five. They also changed the air filter and now the engine is running rough. Gas mileage has dropped. I still have the issues I took the car in for, plus I will now have to replace the wheel locks and tool, plus pay to fix the engine running rough. I may even have to buy a new set of tires since they have not been rotated recently.

squid blade

Feb 28, 2015

I told him what I wanted and he delivered 100%. I visited other dealerships and was dissapointed and lost hope, but milo spent the time and effort to get exactly what i wanted. He had an awesome attitude, we had a good time, and we had a great experience. Milo delivered!And also there was a guy in finance he was really helpful and friendly. I don't remember his name but i remember his great attitude, and that he had a fake coffee cup spilled on his desk.

Donovan

Feb 25, 2015

Enjoyed buying a car from this dealership and having Derek as the guy who helped me throughout this process! He even held the car for me to make sure no one would buy it before I made it to the dealership 2 days after first visiting. Was a real genuine person to work with and listened to everything I wanted for the car and made the process simple and speedy and a delightful experience!!

DELVON LAWSON

Feb 20, 2015

THEY WE'RE VERY HELPFUL AND FINDING A VEHICLE THAT SUITED MY NEEDS.. I WAS FINANCED AT A PRICE I WAS COMFORTABLE WITH AND THEY ANSWERED ALL MY QUESTIONS... IT WAS A FAST AND EASY PROCESS THAT I WILL SURELY GO BACK AND BUY A VEHICLE FROM THEM AGAIN - Y SALES PERSON WAS THEODIS LEE

Tonia Haskett

Feb 18, 2015

I met with a James Glasper who became my hero. I didn't qualify for the Ford Explore or Edge I wanted but he and the team got me into a Wonderful Traverse. A vehicle that fits my business just fine. I plan on continued business with him and Big Star Ford,as well as referring friends and family to such a wonderful dealership. Keep up the great work Mr. Glasper, and Thank you again. A satisfied customer.

RonW

Feb 16, 2015

The service department at Big Star is horrible. First thing is that it's very difficult to get someone at the dealership to return a call after multiple attempts and weeks of calling and leaving messages. My transmission is no longer operational after they attempted to do a Simple routine flush. The tech didn't secure the coolant line properly after service. Two days later while on the road I lost all trans fluid through coolant line that wasn't properly fastend. Dealer picked up truck reconnected line and filled trans with fluid. I drove the truck for 3 weeks before trans started slipping. Took it back to dealer but was told service dept. Was backed up for 3 to 4 weeks. Took my truck to trusted transmission shop where they assessed the transmission. Transmission had a bad pump and burned clutches do to low or no fluid. Dealer only wants to pay partial cost for repairs. Now I'm stuck with a truck I can't drive because they don't want to take full responsibility and replace or repair my transmission. I urge anyone to stay clear of the service department at this facility.

Cherri'

Feb 5, 2015

I was very happy with my whole truck buying experience. Reading the post below make me wonder if they are talking about the same place I bought my truck.. There must of been some big changes since the below post because I am very happy with everyone from the sales team, finance and even the parts and accessories department have been extreemly helpful and courtious. I have refered several people to go here and will buy my sons car here. Thank you very much I am one happy new friend. Cherri'

Aggie94

Feb 2, 2015

I had such a pleasant experience purchasing my new car from Big Star Ford, Theo and Buzz were so easy to work with. We had gone the week before to another local dealer (not naming names but it is on 518 near Big Humphrey's Pizza) and it was a horrible experience. I did not want to buy ANY car from ANY dealer after that. Everyone at Big Star was so helpful, professional and they were not pushy at all. They even agreed to sponsor two Pearland Little League teams as well as being a field sponsor. Gotta love companies that give back to our community.

Sexylady33

Jan 28, 2015

My experience with Big Star Ford was great. The customer service was beyond my expectations everyone was friendly. My sales person Theodis Lee worked hard to make sure I was well taken care of, and got me into the vehicle I wanted. The dealership made the buying process smooth before I knew it I was gliding on home in style.Thanks BIG STAR FORD!

Kristeev

Jan 16, 2015

I bought a new car from these people and they were overly nice and helpful. I felt I could trust them with my business :) it was a pleasant experience

ivan

Jan 3, 2015

After having video proof of what's wrong with my car the dealership refuses to service my 2015 mustang because they can't replicate the issue, I have wasted time money and gas taking days off trying to resolve this issue even when I dropped it off on a Tuesday I went back on wednsday the car was not in the service parking lot no service tag I took a picture that night and went back on Friday only to find out the car had not moved a tire they say they drove it everyday but the regional service manager that Ford put on the case to watch over them said that big star Ford's service manager told her he only drove it once so aside from them not wanting to service it I am being lied too I reported this problem almost 2 months ago and no matter what kind of proof I show them they still deny to service it I left a voicemail to Brian the service manager 3 weeks ago and I have not received a call back

Frank Magana

Dec 27, 2014

My sales experience with Big Star Ford was excellent, but there was however a hiccup back in finance with the paperwork. That issue though was resolved by customer service manager named, Trixie Carr, and she was able to organize a time at my convenience to come in and take care of the paperwork. I met with Tim Dickerson back in finance and the necessary paperwork was completed. I really appreciated how Trixie handled my problem for me and I was impressed on how everything was expedited. Trixie has restored my faith in Big Star Ford so that I may continue to do future business with this dealership. And I will always go back to Jacques Davidson to purchase any future vehicles and I will also recommend him to others as well.Thanks again,Frank Magana

Txbadas

Dec 21, 2014

If your in the market for a new or used vehicle go see Jesse that young man can hook you up! Be sure to tell him Pop send you and you ride today real sh-t!

Esteban Garcia

Dec 20, 2014

For the second time I went there and they did it again NO HELP I went back to Strickland Chevrolet and no Problem.I'm driving A Brand new 2015 Camaro. Thanks Strickland

Lhayes14

Dec 16, 2014

He was very helpful. His knowledge of cars was incredible and he worked with me to get the price we thought was fair. Overall great experience

Fire14

Dec 15, 2014

For the last 3 years I have serviced my vehicles here, and always enjoyed the great service, but in the last 3 months they have let all the quality employees go. I recently just purchased a new vehicle from them and quite possibly had the worst service in the world. Granted not everyone there is horrible I was thoroughly pleased with the managers over the sales rep I was stuck with.

rubydude

Dec 4, 2014

Big Star Ford is the closest dealership to my residence and after my experience in dealing with them, I am a satisfied customer. I used the internet to choose a vehicle of my needs and liking. Sales associate Derek Frank contacted me and invited me into the dealership to work out a deal. Honestly, I didn't walk out of Big Star thinking I made a steal with my purchase; however, I was impressed with the straightforward explanations and justifications for my vehicle purchase terms. I left the dealership in a new vehicle with the options I required and then some. Derek provided valuable support in meeting my requests and even took the time to instruct me on features I wasn't aware of to my benefit. In all, I considered my buying experience reasonably pleasant, satisfying, and the added personal service (from Derek and others) helped formulate my decision to buy a vehicle at a price I normally might have resisted. Cheers!

DougM

Nov 15, 2014

Where to start, after buying a new 2014 Fusion Titanium Hybrid I continue to get phone calls from their sales people saying "I understand your in the market for a new Fusion Hybrid" Every time I tell the same thing that I already bought one from them please stop calling me and take me off your call list. Doesn't work! Then wen I bought the car I purchased a Titanium Plus package that covered window chips, wheel chips an road hazard on the tires. The first oil change I got I also told them I had this coverage and the low tire pressure indicator was coming on so can they take a look at it. They said they fixed the problem with the tire and I went on my way. Four months later I get a flat tire almost causing a wreck and I limped into a Discount Tire store and they tell me that the tire had been plugged before and caused a soft spot on the inside of the tire and the tire was no good and needed to be replaced so I bought a new tire. I called Big Star to talk to service and ask about the coverage I bought for road hazard and what to do and none of them had ever heard of the Titanium package and said I didn't have any coverage they could help me with. I called for the service manager Brian Burns and left 3 messages for him to find out what the dealership would do to reimburse me for the tire since the problem was caused by them plugging a brand new tire on a brand new car instead of patching it and to date no call . I also sent a email from their website contact us page explaining the problem and also still no reply or call from anyone. I contacted a person in the finance department and asked about the coverage I purchased and he supplied me with a copy of the coverage and instructions on how to file a claim. Well they denied coverage because it was not a road hazard but human error and they told me to take it up with the dealership. I noticed that most of the good reviews for them are dated in late 2013 and early 2014 and all of the negative reviews are dated recently like mine so that tells me the dealership has had a large turnover in personnel and for t he most part for the worse. Stay away from Big Star Ford they suck!

arcollado

Nov 14, 2014

A. Collado,I worked with Mr. Derek Frank and Mr. Sky DeJohn. Both were close to me in making sure I got the car I was looking within my budget. I see opportunities with the customer service. The advertised internet price end up with a high value as they start to introduce, by default, cost related with the car inspection, plus the additional coverages they offer (which by the way has a different name like accesories, etc). Base on my experience, I recommend to read with attention the final number they present to you. In my opinion, they should advertise in the internet the real final price they will offer (specific with the recharges for certified cars, etc). There are hidden costs in my opinion. Took to me over 6 hours to close a deal because of these situation, until somebody was able to listen to my needs. Any customer is different, and the customer service team (specific the sales department) should worked on the attention to details specific to the customer they are dealing with. Bottom line, I think Big Star Ford is a place to visit when looking for a pre-owned car. Do you pre-work and be prepared for a potential changes in final prices if you set your budget base on the internet price plus the mandatory TTL fees. Special thanks to the finance manager who explained several questions related with car garantees (that should be explained with the sales person in advance).

A Collado

Nov 14, 2014

I worked with Mr. Derek Frank and Mr. Sky DeJohn. Both were close to me in making sure I got the car I was looking within my budget. I see opportunities with the customer service. The advertised internet price end up with a high value as they start to introduce, by default, cost related with the car inspection, plus the additional coverages they offer (which by the way has a different name like accesories, etc). Base on my experience, I recommend to read with attention the final number they present to you. In my opinion, they should advertise in the internet the real final price they will offer (specific with the recharges for certified cars, etc). There are hidden costs in my opinion. Took to me over 6 hours to close a deal because of these situation, until somebody was able to listen to my needs. Any customer is different, and the customer service team (specific the sales department) should worked on the attention to details specific to the customer they are dealing with. Bottom line, I think Big Star Ford is a place to visit when looking for a pre-owned car. Do you pre-work and be prepared for a potential changes in final prices if you set your budget base on the internet price plus the mandatory TTL fees. Special thanks to the finance manager who explained several questions related with car warranties (that should be explained with the sales person in advance).

BUS

Nov 4, 2014

Since I live in Pearland I wanted to check out a local auto dealership for a new vehicle. I normally prefer Cadillacs, however, I wanted to at least take a look at the new Fords. I stopped by Big Star Ford andI must say that I was pleasantly surprised. I wanted a new SUV and so I took several test drives in the new Ford Edge. The quality of the ride the price and all the standard features and benefits exceeded my expectations. The salesperson Tori Kennedy although new to sales was friendly and courteous and handled the transaction like a pro. The Sales Manager Clarence Kennedy (her Dad) coached and gave assistance during the sales process. I drove away with my new Ford Edge late that evening. My wife loves the car.

Epool

Nov 2, 2014

I have never been treated so well at a dealership. The car was reserved for me all day until I got off work. Samantha was waiting for me and ready to show me the car. She was easygoing, fun and very helpful. When it came to financing it was easy and understandable, Sammy even ordered me a pizza because I was starving while I waited. Lol

deltast92

Oct 20, 2014

Kimberly Scott,Big Star Ford as a whole has some customer service detail to attend to. I can say they are working on the total customer exprience as I understand this dealership is under new management. I can certainly see the dust has not settled yet with this change. My sales guy Derek Frank was very deligent in making sure I got in a ride thats within my price range and was good enough to listen to my concerns. The finance guy Mr Otto helped with the questions I had about the financing. Thanks to both of these gentalmen.The few concerns I have about Big Star Ford and the total customer service package are still open for verdict. It would be of great value if this dealership's leadership team worked on the attetion to detail on every level of customer satisfaction. To sum up my exprience, I would say it was decient however, it could've been better. Overall, I think Big Star Ford is a work in progress.

jr.guidry

Oct 16, 2014

Delivered my 2013 F 150 5 liter truck with engine miss August 1, 2014. Asked service writer for a rental car or loaner while the truck in shop. Told that the dealer did not offer that. Did not have rental or loaner. FORD (Not Will FIT) Extended warranty furnished a vehicle when warranty service is in process. Did I mention that I purchased this truck from Big Star March 2013. The truck had 58,000 miles. I needed wheels and would not leave Big Star without wheels so I drove to Angleton, Gulf Coast and asked for service. I was directed to the Rental Car office and went home. I returned to BIG STAR October 3 to get the necessary paper work to cancel the extended warranty and get a rebate. I was told that BIG STAR does not handle FORD extended warranty and only WILL FIT Brand. I explained that I had purchased the vehicle and the warranty at this location. The explanation I got was that BIG STAR is not a authorized Ford Service center and could not help me with my request. I purchased a F 150 King Ranch from Gulf Coast Ford even though they are 8 miles further but a Dealer that takes care of a Customer (No matter if the vehicle is purchased from that location) is my dealer now. It is better to have someone that will take care of issues and problems and be there with you.

jere.atchison

Oct 14, 2014

Signed lease agreement 1 AUG 14. Two & half months( 14 Oct 14) later, NO Lic Plates and NO refund of over payments to dealer. Called and left voice mail messages at least 6 times to Big Star Ford and its associated dealership and received NO call-backs.Oh, just an aside, no sales person knew where anything , in the way of tools, were located in the vehicle. Through hit-and-miss I located all tools on own.IF YOU WANT A HASSLE AND TOTAL LACK OF COMMUNICATION THEN YOU WANT TO DEAL WITH BIG STAR FORD.If you want an enjoyable experience -- I don't know where to suggest you go. Good Luck!

Wilfred Guidry

Oct 14, 2014

Drove to the Dealership August with my 2013 F 150 Lariat 5.0 engine, engine light on. The determination was that the #6 cylinder was misfiring. When I asked for a Rental car or loaner was told that the location did not provide one. The truck had 58,000 miles and Ford extended Warranty was purchased from Big Star in 2013. The Service writer indicated that I would have to contact a rental agency for a vehicle while mine was in the shop. (Ford Extended Warranty provides a vehicle) I drove to Gulf Coast Ford in Angleton and was put in a rental car. I purchased a 2014 F 150 King Ranch with the Ford Extended warranty from Gulf Coast Ford on October 8, 2014. I returned to Big Star to get the paperwork to cancel my extended warranty on the 2013 truck and was told that Big Star could not handle the paperwork as they were "not an authorized Ford Service center". I contacted Ford Motor and sent the required information to cancel the warranty and request credit for the unused portion. My question is, I am assuming that the service writer was aware that Big Star would not get paid for servicing this truck under warranty, so just turn away the customer to avoid any issues later? I thought that since I purchased the truck and the FORD extended warranty (NOT WILL FIT WARRANTY) from BIG STAR my purchase would have been honored. BIG STAR now has only WILL FIT WARRANTY when purchasing a Ford vehicle. I purchased the 2011 truck from Gulf Coast and had excellent service but it is about 8 miles out of my normal travel. Well 8 miles is nothing when another DEALER takes care of a FORD product and the owner.

Vianey Leang

Sep 27, 2014

The sales manager did "not know' the cost of a certain tire issue. When we questioned the service person he mentioned that we should have asked the sales manager when we bought the SUV. When we questioned him, he replied " I have nothing to do with the SERVICE department", and so we told him we bought the Ford Expedition for $43,000.00 and you "don't know" how much it cost to get this done???? I walked over to the service person which he said it was $80.00!!! I went back to the "sales manager" and told him that he could not fix the issue because it would cost $80??? He cussed me out using the F word in front of my 3 children , husband, and EMPLOYEES!!!!!! My husband could not keep calm!!! Thank you service employees!!!! This so called "manager" needs customer training skills!

Insulted mother of 3,sales manager used the"F"word

Sep 27, 2014

The sales manager used the F word to me in front of my 3 children, husband and service personnel!!!!!! Husband went out of control, children were crying:(:(:(:( Service employees, you are the best!! I wonder what the service manager would do if the sales manager used the F word in front of his kids regarding his WIFE!!!!!

Sandra NJ

Sep 9, 2014

I would like to commend Big Star Ford in Manvel, TX for living up to their word and providing excellent service. We just relocated from New Jersey and my lease was set to expire within two months, being in a new city I was not familiar with the local dealerships. While attending The Silverlake Church in Pearland, TX the Pastor introduced the congregation to Big Star Ford GM (Premo), he assured us that if we came to Big Star Ford we would be taken care of. Three weeks later my husband and I arrived at the dealership and was greeted by sales representative Milo Harris; Milo spent several hours helping us make our selection with no pressure (which was important to me). After we made the selection Theo worked with me in getting all the information for the payment terms. During that time Greg came over and explained the payment options, and made suggestions that would allow me to purchase a 2015 Ford Fusion. I was not ready to commit because I wanted to be sure the payments would fit into my budget. I left and returned the next morning. After arriving we met the GM and he made us a very good offer that allowed the payments to be a few dollars less than the amount I anticipated. Through this experience I was extremely impressed with the team work that took place during my visit. While waiting for the finance officer I was never felt alone or overlooked thanks to Theo and Jacques. Bert (the Sales Manager) called before I arrived and after my purchase to ensure I had a pleasant experience. The GM followed up with a letter, which is something I never received from any dealership. Big Star Ford lived up to the word of the GM and I say thank you.

Danesheldon

Aug 31, 2014

All worked hard to find the truck I wanted and get it to a price that I was comfortable with. They made sure I got the options I wanted and worked to get me at the right interest rate.

earciniegao2

Aug 29, 2014

My daugther car was showing problems with the Transmission and because she is attending college we can not take any risk on driving a supected car. Frank Derek did help me to find the right automobile for us and did work with me to find the best financial deal. Thanks Derek you are a extraordinary salesman!

Eni Abugo

Aug 23, 2014

I walked into a very friendly environment and was met by Derek who took me through the process in acquiring the car I had come in to purchase.10 minutes later, we took the car out for a test drive and he went through all the options available.30 minutes after walking in, Derek was able to get me an amazing deal at a figure that was just perfect. negotiation was hassle-free as he listened to all i said.Documentation completed and I walked out (rather drove out) of Big Star Ford, not only a very satisfied customer, but one who had made new friends.I definitely would be visiting them again in future and recommend them to anyone who wants a tried, trusted and tested dealership.

Juan Cavazos

Aug 22, 2014

I have never had any service department as bad as this one, from the service rep to the service manager. I took my F250 truck in on a Thursday and a week later I had not heard from any body. When I called to check on the progress, no one knew anything. They promised to call me back and of course they didn't. When I did get it back another week later, I had to pay what I thought was way too much money. When I asked for the parts that were replaced, they told me that they were not available. When I took the truck home after they told me that the problem was solved, a week later the problem was back and got worse. I took it back and the problem of no one calling me back for up dates started all over again. When I called to talk to the Service Director Brian Burns, he was not available but they promised that he would get back with me. Almost a week later, no call FROM ANY ONE! As of this writing I still don't know the status of the truck. WORSE SERVICE EVER!!!!

ljmetke

Aug 14, 2014

I was able to negotiate a fair deal on a truck over the phone. It was detailed and had a full tank of gas waiting for me. It was a painless experience. Kim treated us well.

ARhodes6700

Aug 5, 2014

John is an extraordinary salesman! He is the kindess salesman I have ever dealt with. He made sure I understood everything the entire sales process. He did everything he could to make sure everything went smooth! I would recommend him to anyone of my family members! I am definitely purchasing my next F250 from this Super Salesman he is Great! With time I know he can only get better!!! Your the best...........Your Customer Auntreek Rhodes

mariah.hernandez.3110

Jul 26, 2014

My sales rep Kim was awesome...we negotiated on a agreeable no hassle price on the used car. I even got the windshield replaced for FREE......and within a week. Thank you ! Five star customer satisfaction

Jcatch

Jul 22, 2014

Took 2005 thunderbird for service replaced thermostat next day car ran hot , per service mgr air n system. Also Replaced AC & coils 1 year later same problems . Not a good experience

bettybeverly 57

Jul 16, 2014

This was the best service from Derek Frank I ever had from a dealer ship he was very nice answer all question and help in all ways I would send everyone to him

Garzalm

Jul 7, 2014

Derek was a very nice and a hard working sales consultant. He put us in the truck we really wanted. We are very satisfied with our purchase and experience at Big Star Ford.

Bigge

Jul 3, 2014

Derek Frank did an excellent job in putting me in a Truck for the right price.vary hard working seles person.

cackboss

Jun 29, 2014

Aleia James was great to work with. Prior to my visit she answered all my question about the vehicle I was interested in. She provided quick feedback and was professional. Great customer service!!

mikeenos

Jun 26, 2014

Derek earned my business and I had a great experience, he brought in the car we wanted and we are very satisfied.He also followed up after the sale.

DVLDEE

Jun 3, 2014

I mention to a friend I had rented a 2013 Ford Fusion on Friday and how much I like the car. The way it rides, looks, sounds and etc. That same friend referred Big Star Ford, he called and spoke with Sky Internet Sales Manager at 4:50p on Saturday we were told to come down and take a look at a the exact car I car I was rented. When we arrived we were introduced to ALEIA JAMES (sales consultant) and the rest was history. Aleia was AWESOME! Her professionalism was uncanning. She was friendly and down to earth. She was very knowledgable about the product she was selling which from a former sales person to another is very impressionable. She made me believe in what she was selling. Any questions I had( and there were many) she answered, those she did not have an answer to she did seek to obtain and to my satifaction. My overall experience from the first call made at 4:50p to my leaving with keys in hand at 7:30 or so was smooth and definitely worth writing about. Everyone from the GM David Premazon "Premo" as he likes to be called, to Burt, the Used Car Manager and of course Aleia James made my car buying experience just as enjoyable and smooth as my " 2013 Ford Fusion".

Vangieroberts

May 30, 2014

Aleia James helped my husband and i through the whole car shopping ordeal. She was very patient and knowledgeable and worked very hard to accommodate us and make sure we got exactly what we were looking for. She is AWESOME! :)

LaTeshia

May 28, 2014

Aleia was great to work with. She was very friendly and genuine. I didn't get the feeling that I was being hassled into purchasing a car. Instead, she informed me about my vehicle of interest and offered me alteratives based on my likes. She is the best!! Definately keep her!!

RDun75

May 19, 2014

I initially contacted Big Star Ford about a used Acura MDX they had advertized; and while I did not purchase that particular vehicle, I was very pleased with the personnel and would willing buy a vehicle from Big Star Ford. My primary contact was Kim Srey, and both he and his fellow employees were helpful. I felt that I could trust the atmosphere of Big Star Ford, and that is very important to me when I consider a major purchase. Kim is currently on the "look out" for the vehicle I prefer.

zuela84

May 11, 2014

I thought everyone was pulling in the same direction. I felt comfortable and people treated us well. Only one glitch was in the initial pricing just needed to communicate better but it all worked out well. Finance manager was really good and worked to get us what we wanted as far as price, monthly payment, and interest rate. Good job overall.

josina

Apr 20, 2014

I will have to say this was my Greatest experience in buying a car. The people were the best. Very friendly and knowledgeable. From start to the time I drove off the lot in my new car. I would refer anyone and everyone that is looking to buy a new vehicle. I have to say my salesman Randy is the most friendliest person I have ever met. I felt like I have known him for ever. I came in a few weeks ago to get my oil changed and met him then. I told him how I was wanting to get a large vehicle. And two weeks later he called to tell me he received a trade in of a good car. Something he thought I might want to take a look at. And at a price I could work with. So I met him this morning and before you know it I was driving it home. Thank you all who were involved in the purchase of my new car.

bda1996

Apr 20, 2014

The service here at BIg Star Ford dealership was absolutely amazing i felt that the employees went out of there way to see a smile on your face and i felt like family. I definitely recommend this dealership to anybody.

kcrumedy

Apr 17, 2014

Internet manager, sales associate, and general manager made my truck buying experience great... They made the transaction personal and really worked with me to get me the vehicle that I wanted at the price I wanted.. I would recommend this staff.

MChoesel

Apr 16, 2014

We had a very tight budget to get my 17 year old son in a dependable used car. Big Country went above and beyond to take care of him!!He helped us walk out with the perfect car for him - reasonable mileage at a great price! He was genuinely interested in keeping him safe.Very refreshing!! Also, he treated me with respect which has not always been the case when shopping for cars in the past as some men tend to ignore or condescend to women car buyers. The next time I buy a vehicle, Randy will be my first call!!!

RamoneThomas

Apr 15, 2014

Before I came to the dealership I was prepared and knew what I wanted. Mr. Mancinas happily placed me in the car I requested, the ford Focus. Secretly he knew I wouldnt like it, but saw my determination to get that first car and rolled it around. I disliked that particular car I had done research on. Seconds after I returned from the test drive, he showed me the car that he knew I really wanted, the Ford Fusion. I was crunched for time so they expedited my approval process on a Saturday. I could have stayed and left with the car that day, but I wanted to go home, do my research on THIS car. I requested expedited approval and paperwork on Monday. I came in 4 hours before I said I would and the paperwork and car were still ready. The car I bought was a ford Fusion. As I finalized my paperwork it was raining hard, Luis Mancinas had pulled my car right up onto the carport, CLOSE to the door. I didnt get a drop of water on me. The facility was professional. The staff was friendly and forthright about everything. I will be returning here for my next vehicle. I also recommend this dealership to anyone.

hdbluzman

Apr 11, 2014

I started shopping for a new Ford Escape in February and had narrowed my list of dealers based on internet reviews and a recommendation by a popular car enthusiast radio program. Big Star Ford moved to the top of the list immediately in large part because of their prompt response to my online inquiry. From there things moved quickly. I met with Kim Srey, who did an outstanding job introducing me to the Escape and it's technology. After a test drive we sat down and I laid out a detailed description of the vehicle I was looking for. As it turned out the combination of options I wanted wasn't among the inventory Houston area dealers typically order. So, the next step was to work out the details of a special factory order. Kim and Ron Daniels were extremely helpful and willing to work with me to get the vehicle I wanted and in short order the process was underway. I quickly had an acceptable price for the vehicle and the deal was on. Over the following weeks, Kim and Ron kept me up to date on how the order was progressing, when the car would be built and delivered. Did I mention it arrived sooner than originally projected? All in all, ordering my new car was a great experience thanks to Kim and Ron. They recognized immediately that I knew exactly what I wanted and they didn't try to sell me something else. More importantly, they did what they said they would do and they did it when they said they would.But wait, this pleasant experience didn't stop there. When delivery day came, I was very pleased with the way the deal closed. The paper work was settled quickly, the car was ready when promised. But the best part was the time that John Taylor took going over a myriad of things I should know about the car and it's technology. By the time John finished my orientation, I felt like I'd been through Top Gun school, but it was time well spent and very much appreciated. After that I was off on my own, enjoying a great car. It's now been two weeks since I took delivery, and I've received a call from someone at Big Star twice in that period asking how the car was doing and did I have any issues or questions. So, the guys at Big Star do care about the sales they make and they prove it in ways like this. If you're looking for a place to take your business, I would recommend you consider Big Star Ford.About that dealer recommendation by the popular radio program. Well, they managed to call me a few days after I ordered the car from Big Star. Seems they were slow to respond because I wasn't shopping for something they had on their lot. Their loss, but it all worked out because I made a great find in Big Star Ford.

debbiepayne

Apr 10, 2014

The Manager came and talked to us about the Doge truck that we purchased. He was very helpful and courteous. They told us a little of why the trade in was made. Very helpful.

Misslele_06

Apr 8, 2014

Randy (Big Country) provided us excellent customer service from the moment we arrived until now. He was very kind, professional and caring. He listened to us and worked with us up until late hours to ensure that we got the vehicle that we wanted. He was an exceptional salesman, and I highly recommend him to anyone. Not only did we have an exceptional salesman, we gained a friend.

tstegner

Apr 8, 2014

I enjoyed by purchasing experience at Big Star Ford. I did not feel pressured. Whitlee was great from start to finish. I appreciated her follow up with me, on more than one occasion, to make sure that I was satisfied and that I did not have any issues after my purchase. I will definitely visit this dealership for my next purchase.

chapmanwelch

Apr 1, 2014

Derek was very persistent and finally found the truck I wanted. I gave them a good and not a great review because of a few minor hiccups along the way. All in all, I was pleased with my experience and would use them again in the future.

Mandy35

Mar 31, 2014

I just purchased my dream car, a used Infiniti FX35, from Big Star Ford. This was the easiest, quickest car buying experience I have ever had! Lou was wonderful - his product knowledge and customer service were top-notch. All the management and finance personnel were also great to work with. If you're looking for a new or used car, I would HIGHLY recommend this dealership and always ask for Lou Mancinas!

CurtisNewberry

Mar 26, 2014

I believe buying a vehicle, new or used, should be a pleasant experience. From the moment I arrived with my wife and three kids, Derek was very helpful by starting us with the vehicles in my price range. Allowing the entire family to join in the tests drives and encouraging us to try every vehicle that we may have been interested in was huge. The only problem we had was the overwhelming smell of smoke in one of the used trucks. Not the salesmans fault because the truck had just arrived. After the purchase Derek and the manager were happy to oblige several requests (within reason) that made the deal even sweeter.

metalflyer

Mar 20, 2014

We found the Lexus on the internet. After speaking with Sky, we decided to drive the 8 hours round trip to look at the car. We found his description totally accurate and forthright. The price was good and gave us a good value. Sky anticipated our loan application and had all the paperwork ready to go. This was the most painless, quick car buying experience we have ever encountered and could not give any higher recommendation. I feel satisfied that we got a very good deal.

MitchinKaty

Mar 17, 2014

"Lou" Mancinas and the team at Big Star Ford made the purchase of our awesome F-150 4x4 extremely easy and a comforting experience. I was worried these guys might be like other dealers my family has experience in the past; trying to throw things in the middle of the contract or extras you didn't ask for. That was not the case here. I bought a truck and a warranty and that was it. The only nerves I had through the entire time were what was my interest rate and it turned out better than I thought AND we got more than we expected on our trade in. We went later in the evening on a Friday and in total spent maybe a total of 2 hours or a tad bit more from test drive to getting the keys. The drive to Manvel from Katy was worth it. Looking forward to the memories that will be made with our new truck.

ralva65

Mar 13, 2014

Went to Big Star Ford (way out of my way) after several disappointing visits to local dealerships. I saw a listing for the car I purchased on Auto trader, called spoke with and dealt with Sky Dejong for the entire process. The whole experience was really quite pleasant. I had in mind what I needed Sky and Rick worked with me at every request to ensure I was taken care of. The deal went very fast, and im extremely satisfied with my decision to visit Big Star Ford...Thanks Sky and Rick!!!

cmooney1

Mar 6, 2014

Great buying experience. Found exactly what I was looking for in a vehicle and was not pressured into anything else. Louis was very considerate and helpful.

etcustom

Mar 5, 2014

Sky,We wanted to thank you for taking the time to respond to my online inquiry and deal with us without all the usual "circus" tactics. We went to a friend's dealership, he's a service guy, to purchase our Fusion and I was actually responding to you to compare pricing. In the end we decided to come see you because of all the help you had given us throughout the day. I had told you that we were at a friends delearship and I was checking around, but you didn't bat an eye and gladly helped and answered all of my questions and looked for a car to fit our needs. We are glad we came in and will be long time customers. Once we got a deal ready your finance department went to work, as we were first time buyers it's a little more difficult. They stayed late for us, but suggested we let them try first thing in the morning to avoid all the automated responses, well it was worth it, as they got us a great rate! Your whole staff was friendly and professional and we appreciate that, as it is not always the case when buying a car. We will be long time customers! Thanks again for all your help!

FORD911

Feb 28, 2014

The dealership personnel were extremely helpful and polite. They listened to my requirements and directed me appropriately to the right vehicle. The price and service were both fantastic, and overall the dealership was very professional.

qbattle

Feb 24, 2014

I had I good experience with purchase of my 2010 f150 lariat truck. I did it all from the comfortof my home. Thanks Big Star Ford from

freddyrich1

Feb 23, 2014

Lou is the best salesperson I have ever bought a car from...He will take care of all of your needs and make sure no one stops him from making your car buying experience nothing short of AWESOME! If you are buying a car used or new go see Lou at Big Star.

fusion60

Feb 22, 2014

Best car experience I've ever had! Everyone was very friendly and knowledgeable. No high pressure. Will recommend Big Star to my friends and family. Also the best price.

cjp405501

Feb 5, 2014

I went to Big Star Ford after searching over numerous used car inventories throughout the Houston/Pearland area, looking for a decent priced Dodge Challenger. They had one that was within my price range and even though it was a 2009 and came with a couple of issues, they were small and manageable. I loved this car ever since I started researching it and the experience I got from Derek Frank and the other employees I worked with at Big Star Ford made my day even better. After a few hours of negotiating and getting a monthly payment range I wanted I left happy trading in my 2007 Ford Mustang GT for a 2009 Dodge Challenger R/T. I haven't regretted any moment of it and I am glad to have gone to Big Star Ford.

lulualyssa

Feb 3, 2014

Best dealership! Lou Mancinas is a very awesome & VERY helpful employee I am over satisfied with their service, they worked with me like no other dealership would. I am one HAPPY customer.

floydvanderford

Feb 1, 2014

From my first visit I was greeted warmly and was met by Whitlee and we looked at the car I wanted. We worked out the price that was acceptable to me and we made the deal. John Taylor was thorough in his explanation of features. Great experience without haggling. My name is Haskell Floyd Vanderford.

Coasterboy12345

Jan 30, 2014

They were great to me. They ended up trading my old truck for more then anyone else around. They worked on getting the price I wanted. Just a pleasure to buy from.

sarahstout

Jan 24, 2014

Stay away. Sold me truck with no title in hand. They are not allowed by Texas law totally illegal. Nothing but greed and lies. Took 4 1/4 months to get my plates. Many excuses. Could not figure out where my vin verification was that was tracakable in their own fed ex envelope. Issued three temporary tags illegal in Texas. Only one allowed. Call Texas DMV for verifications on laws. Called the mananger Robins and asked for 2nd key whereabouts or name of owner so i could maybe obtain. No return calls. Fly into Hobby from Colorado to buy this. Poor mananagment. Would not ever reccomend this place.

Mauricesmall

Jan 22, 2014

Lou was very helpful. He even came out while he was off to walk with me as I looked. I had a very good experience at big star do to his help. And Bert help also. I would give other his name, as a good guy to buy a car from.

grideaux

Jan 21, 2014

I hadn't purchased a car in over 10 years. I really dreaded the process and dealing with Sales people, but, I must say Louis Mancinas, changed my mind and made the process of buying a vehicle great! Louis, stayed in touch with me, he called when he said he would, and he returned all my calls as well. He really walked me through the process and kept me informed, I think if all dealerships were this easy to work with, people would buy more cars. A big thank you to Louis Mancinas and Big Star Ford for the experience, I will definite be back and bring buyers with me! ThanksGail Rideaux

Critter1

Jan 20, 2014

Many Changes have occurred at this dealership, a big plus across the board. We were very impressed with the level of service provided us by each person we met in the sales chain. First there was no pressure from any individual to make the sale, but rather to educate and inform us about the dealership and the services offered. We were under time constraints due to the holiday season and needed this to be seamless and timely. The dealership was able to expedite the process with people who were very professional and organized. It was very nice to speak directly with the GM who adds value by walking the floor and interacting with staff and clients on daily basis. We have followed up with them after the sale on a few technology questions and been afforded quick and friendly responses. We appreciate doing business with people in our neighborhood who can add value by simply going the extra step to service the client. Good service is always good business.

AggieCallie09

Jan 19, 2014

Absolutely beyond satisfied with my new car buying experience at Big Star Ford with Sky, John and multiple others along the way! After a five minute conversation with Sky on the phone, I let him know what I wanted at specific price point and if he could make it work, I'd be there in an hour to get the process started. After crunching numbers and utilizing his resources, Sky was able to get my my new (loaded) Ford Edge within $8 of my budget AND many laughs along the way.From the first time you walk through the dealership doors, you immediately feel at home (as much as you can when your signing your life away to a $30,000 plus vehicle). All of the staff is extremely friendly and had more conversations with a little of everyone than I had in a prior dealership experience. Overall, every step of the way was guided by an extremely knowledgeable individual through picking out the car (although I had that down before I walked through the door), financing, about all the extras Ford offers and how to walk through the Ford Sync program!Overall, I'd highly recommend Sky DeJohn as your sales consultant and Big Star Ford for your new (or used) Ford purchase! Thank ya'll so very much!

kinfam

Jan 17, 2014

My salesman was Lou............................. The only word to describe my experience is EXCELLENT!!!!!!!!!!!!!!!!!!!I have never met a salesman that understood what I was feeling and going thru. I don't have the best credit, yet Lou didn't let that deter him from obtaining my business. I was so frustrated and began to vent - Lou allowed me to vent and then offered words of encouragement and reminded me to "pass it on". Lou made sure that not only did I get a new car - I got exactly what I wanted. Thank you Lou, keep smiling and encouraging all those you come in contact with. I will be picking up Outwitting the Devil tomorrow. Gloria K.

Stacylewis

Jan 14, 2014

Wanted to say thank you soooo much to Sky! He got me in my dream truck and made the experience enjoyable! I was just in the market to look and ended up driving off in a new beautiful truck! I will be referring your dealership to others! Thank you so much Sky!

Jmcappello

Jan 4, 2014

I drove across town to see the car that I saw online. The car was ready when I got there. Lou was knowledgable on the car. Got the deal I wanted. Thanks Lou!

dianadelacruz4

Jan 2, 2014

This dealership surpassed my expectations. First off, I hate dealerships and buying a car, but Dave, the general manager made it a point to come and greet my husband and I and Sky DeJohn was adamant about getting us the best price for the vehicle we wanted. Everything was done in a timely fashion and we never felt rushed. Everyone, including Debbie McDowell, the finance director were patient with us and all of our questions. I will definitely be referring everyone I know to Big Star Ford.

billytaiam2

Jan 2, 2014

My experience with Big Star and their staff was very very wonderful!!! This was the first time that I was able to walk into a dealership and not feel like I was being made to make a purchase. My salesperson was great the financial department was great, they all went out of their way to make the deal work for me and my wige and for that I am greatful!!!!!

kderington

Dec 31, 2013

I was in Big Star before Christmas and needed help dealing with trading in a car with A LOT of negative equity. I had already talked to Chevy and Toyota and they could not assist. Mr. Robinson stopped by and took over the deal. He was able to work out the deal for me and get me a great price and great financing! I would highly recommend Big Star for their honesty and hard work. Also Rick in finance was pivotal in getting the deal done! The next time my wife and I buy a Truck for our business we will approach Big Star to get the deal done!

Noneice

Dec 28, 2013

We had a great experience with big star ford. Sky DeJohn was great. No pressure to buy, very informative and worked with us on meeting our finance requirements. The 2014 mustang is a great addition to our family. Not to mention the smile it put on my husbands face. Thank you Sky!

gjluisi

Dec 26, 2013

Lou was very helpful. He wasn't pushy and when he didn't know the specifics of something he didn't xxxxxxxx. He found out the answer and it was greatly appreciated. I do not remember the name of the finance guy of the top of my head (I have his card at home), but he was very patient with all of my questions/calculations and was also very helpful.

1carlita

Dec 23, 2013

My many thanks to Louis Mancinas for his dedication and attention to detail as he represented me in my recent purchase of a Ford F150 King Ranch truck. After entering the dealership, I met Louis who was very friendly and eager to help me find the truck I wanted. After telling Louis the type of truck I wanted and the features I wanted on a truck, Louis began his search of dealerships throughout the state.Louis kept me apprised of the status of his search and promptly notified me when he had located the truck with the features I desired. Louis set about getting the truck moved from a Fort Worth dealership to Big Star Ford and kept me informed every step of the way.When finally my truck arrived, Louis contacted me so that I could come look at it and make sure it was the truck I wanted before he set about getting the extra features added to the truck.I bought my truck on December 7th and took delivery on December 14th. Louis is a great salesperson and truly gives one the feeling that he is doing everything in his power to make the purchase a positive experience. Louis is a credit to Big Star Ford's staff and I will recommend him to anyone thinking of purchasing a Ford.

eayala

Dec 21, 2013

While searching the web for a new vehicle, we found one we liked, at an affordable price at Big Star Ford. We printed out the information and when we arrived, we ran into Lou. We gave him a print out of the type of vehicle we were interested in and he immediately took us to his office to search their inventory. He asked who the vehicle was for and brought it to the front for a test drive. It was exactly what we were looking for. Lou never tried to push us into looking at anything above our budget and he took the time to talk to me, not just my husband, because he wanted for me to be happy with our selection. When we started the negotiations, there were never any hidden prerequisites for the discounts. Lou and Rick went above their duty to make sure we were given the best price and interest rate for our vehicle. We went in there with a preapproved rate and ended up with a lower one. They took their time to negotiate for us and all we did was wait for the results. We are very happy with our vehicle and Lou and Ricks superb service. Big Star Ford has quality employees.Art & Elizabeth Ayala

bigk9

Dec 20, 2013

All the people we dealt with were friendly they did not appear pushy. The price I paid was probably not the best but competitive. The dealership being close to home also has advantages

lovelady04

Dec 19, 2013

We came in with the attitude I know they're not really going to do anything for us, but we were totally unprepared for what we recieved. The treatment we recieved from the time we walked in from the time we left was true customer service. They made us fell like we were the most important customers in the place even thought we knew there were others. We felt so at ease. Everyone worked effortless to make sure we were pleased and truly satisfied with our purchase. I would recommend any and everyone I know looking for a car or truck to please give BIG STAR a chance. They want let you down. I can't can't even begin to say enough about Don and Ron they were magnificent. Just pure gentlemans and truly professionals. Customer service is their middle name.

guyhuie

Dec 16, 2013

I want to start by saying the reason for buying the F150 was my F350 was stolen over the Thanksgiving holiday in south Texas. After Thanksgiving I got a rental car to drive my wife, step son and black lab back to Florida with a short stop in Houston. I called Big Star Ford on my way into Houston and on the other end of the phone was Lou. I explained my situation and gave him my criteria for the type of truck I wanted. He researched the in stock vehicles and returned my call promptly. Once he confirmed he had a truck in stock that matched my criteria, I made an appointment to view the vehicle. I arrived at the dealership about two hours after and he had the vehicle pulled up and ready for a test drive. Once I drove the vehicle, I knew I had to have it. I then told Lou I wanted to proceed with the negotiations, but did not want to haggle and instead wanted a bottom line price. He approached Bert Sadler with the request and with very little back and forth, Bert came over and we were able to make a deal.I want to say a very sincere thanks to the Lou and Bert for understanding my situation and being able to accommodate my need for a vehicle on my terms. What I cant stress enough is that Lou listened to what my needs were and went out of his way to ensure they were met. My experience at Big Star Ford was stressful, due to my unique situation, but the staff at Big Star went above and beyond to ensure my satisfaction. SincerelyGuy Huie

stahelr1

Nov 29, 2013

We were zoned in on a blue dodge & when we got there to sign papers on it then we were notiffied last minute that it was having a lot of problems. We were offered another dodge, that we wound up liking. It delayed us quite a bit because we were on a limited time frame to get a truck and because of our limited time, we had no other option other than to go over our budget. Whitlee provided very good service.

jtopperf97

Oct 18, 2013

I decided to contact Big Star Ford because it is close to the house and I am glad I did. Sky was quick to respond to my request for a new explorer. He was very patient with me and my wife. They did not have one with the options we wanted on the lot. They took the time to find one with all the options we wanted and had it there the next day. They gave me a good price for my trade and finance was quick and easy. John spent about 30 minutes showing me all of the bells and whistles that the new explorer has. Overall it was an easy process from start to finish. I will be going back to Big Star in the future and will be recommending them to my family and friends.

valeriefaye87

Oct 13, 2013

Sky was very quick to respond to my email which was fantastic because I was in a hurry to get a new car. I had done my research online and knew what I wanted and he did not try to talk me in to anything else like many other salesman would. The price was more than fair especially with the $200 discount. Once we got to the dealership in person the sale went very quickly and was actually very fun! They were having a fiesta that day and we were able to enjoy free fajitas and entertainment while we waited the short time for finance to approve me. Overall my experience here was very exceptional and I would refer anyone to buy a car from here in the future.

brmccoy5

Oct 12, 2013

Sky was great to deal with and made my purchase easy.John went over all the technical stuff on the new expedition. James made the financial process easy.

gomez_jose

Sep 23, 2013

We have gone to auto nation by Gulf freeway (champion Ford Dealership) looking for this truck 2014 F-350 super duty Platinum and they were not friendly nor didnot take interested in our business, But Chris Olsen makes you feel so comfortable and friendly which we really appreciated he took the time to show us the trucks and explained things to us. This experience was much better than when we bought our Escalade on 2009.

msa64

Sep 20, 2013

Sky DeJohn and the staff involved was very helpful in helping me make my decision.The honesty, and frendliness is what won me over. I love my ford 2014 Fiesta. I couldn't have gotten better service anywhere else.

MB2356

Sep 14, 2013

WOW! After shopping on the internet and locating a truck that matched my criteria I was dreading going to the dealership. Being a guy I was anticipating the long drawn out process of purchasing a vehicle. After meeting Jose Joel Hernandez all those fears disappeared. He was knowledgeable and personable and quick. The entire purchasing event was the quickest I have ever done. My girlfriend even said "That was quick"! EEEyup! I was able to drive home in a new truck. THANKS BIG STAR FORD!

Djcasar

Aug 28, 2013

Very friendly staff and process of obtaining a loan was smooth. They let us test drive the vehicle for the weekend and made sure we were knowledgeable about the functions of the vehicle and programmed our phone to the my touch system. John Taylor will give you exceptional service if you have any problems with your vehicle. We have bought three of our vehicles there and always check them first before going anywhere else!

prbertram

Aug 26, 2013

I purchased a 2013 F250 Platinum, August 16th 2013 and i must admit i was very impressed with the whole experience.When there look for Jacques Davidson and Don Hawthorne they looked after me and gave me a great deal

David Sadtler

Jul 27, 2013

Sky was most helpful and talkative about family instead of trying to make me buy something I did not want. James in finance was also more than helpful finding the best interest rate for me. John was most informative on the features of my new truck. I will buy my next vehicle from Sky because of his honesty and his ability to ease the strain of buying a new vehicle.

glenn

Jul 15, 2013

not happy because we got a truck they told us we could have a bed cover now they will not give us the bed cover the salesman james is a person that does not care about a customer he just wants the sale no more

klnethery

Jul 9, 2013

My experience was amazing took 3 hrs turn key! Best experience buying a car ever. The Dealer was very knowledgeable in everything about the car and the finance dept helped me in no time. Will buy my next vehicle here anyday.

sweetcowgirl

Jul 3, 2013

I purchased a Ford Exporer from Sky a few months ago and he was super easy to work with. He was very straight forward and very friendly guy. I will definitely recommend Sky as a sales person to work with. i have visited this dealership in the past and had a bad experience, glad i gave it a second chance. If you go though ask for Sky.

RedHorse1

Jun 8, 2013

Have bought last several vehicles from another dealer with good results. I have been shopping for a new truck for a while and sent a pricing request via the FORD website and it was routed to the Big Star dealership. Was contacted by Sky and after a few conversations decided to buy. An excellent experience! An excellent price. Very friendly and helpful staff. Will I buy from Big Star again? That will be my first stop when shopping and if my next experience is like my first it will by my last stop.

nnamdi247

Jun 3, 2013

I went to the Big Star Ford dealership to browse the Ford sedan line up. My wife and I were just looking since our Acura TSX's AC recently went out. I browsed online and found a used Ford Taurus Limited I liked that was in our price range. Upon arriving at the dealership we discovered that it was sold already. Sky Dejohn was able to accomodate our price range with a brand new Ford Taurus SEL. He also helped us to maximize our trade in on our Acura with the help of James the Finance Manager. Sky was very courteous and professional and didn't pressure us into something we weren't comfortable with. We really appreciated his patience and transparency in explaining the features, pricing, and benefits of the vehicle we ended up purchasing. This was our first Ford purchase, and from the experience had it definitely won't be the last. Many thanks to the Big Star Ford staff, especially Sky Dejohn and the James the Finance Manager.

JennyPerkins

Apr 21, 2013

My experience at Big Star Ford was great. Sky was so friendly and really worked hard to find the right car for me. I would definitely buy from this dealer again!

Cleo

Apr 12, 2013

This is only my 2nd time here so I cant leave a very thorough review but I can say that from what I've seen the staff is very competent and respectful. I hate going to places and people try to rip me off because I'm a female and they assume I dont know anything about cars. I come here because its worth it to have actual Ford technicians look at your car if you have Ford. I used to get my service done elsewhere but now I come to big star.

Stacy

Apr 12, 2013

Service department is very honest, they don't charge ridiculously high prices like other dealerships. I'm always in and out in no time. Everyone is very friendly and professional and its close to my home.

bruce

Apr 12, 2013

I bought my car from here when it was Southern Ford. New name but still quality service. They treat me like family even though its been a while since I bought my car. I like these guys.

Scott

Apr 12, 2013

I love this dealership. Everyone is very friendly, great customer service and follow up. I come here for service / oil changes. I'm going to be coming back some time soon to buy a car for my wife.