Used Cars for Sale at Bill Kidd's Toyota Volvo Cars in Cockeysville, MD

Jason

Oct 2, 2016

no pressure environment and friendly sales people and willing to work it out w customers to make it happen lots of choices too.

Barry

Sep 28, 2016

It was a Very efficient process. Good advice from the sales consultant.We were very happy with the overall experience and the price.

Cassidy

Aug 26, 2016

Did not end up buying from this dealer due to finding a closet vehicle, however dealer was very helpful, contacted me several times via phone and email, and was very proactive.

Stuart & Sally Frantz

Aug 18, 2016

Highly recommend salesperson; Wayne. He is very knowledgeable, honest and willing to help. We have bought a car from Wayne in the past and would strongly recommend him to anyone.

Robin

Aug 14, 2016

I had a screw in my tire. I called to see if I could come in and initially was told they were booked and couldn't look at my car for two days. I told them I was going to try to go somewhere else. When I went to a tire store they didn't have my tires. I called Biil Kidd's back and talked to Dean. He told me to come back because they had the tires . They couldn't do the job till the next day and they would work it in to their schedule. Dean also helped me get a rental car .I give Dean and everyone involved high marks for customer service.

Christel

Aug 12, 2016

I was treated with courtesy and all work I requested for my car was done in good time and professionally. Thank you for a good experience.

Mark

Aug 8, 2016

Steve Migash was excellent and very helpful. He listened carefully and looked out for our interestes. Then contacted us when a car that met just about every criteria came in. Paul A was also helpful in helping us with the sale and Wayne was just an excellent and patient person who ended up writing up all the paperwork. Great team!

David

Jul 30, 2016

Online sales manager was quick to respond to all emails, didn't hesitate to provide a final price as requested, and was even able to acquire the car I wanted (in record time) even though you didn't have it on their lot.

Michael

Jul 26, 2016

Awesome service, friendly associates and amazing pricing. Would defiantly recommend this dealership to anyone looking for a great car. Thanks.

Amy

Jul 19, 2016

Didn't wait long to get help, and the people were all friendly. Waiting area is fine, but wifi was not great.

Eric

Jul 17, 2016

Check engine light came on and I brought it in and they squeezed me in for service ASAP. Was able to go on my cross country road trip as planned after all!

Patrick

Jul 15, 2016

Knowledgable crew. Wonderful. Thanks to Service writer Jeff and technician Tim. Did a great job making me feel very comfortable whilst working on my 1969 Toyota FJ40 LandCruiser.

Susan

Jul 7, 2016

We have purchased all of our Toyota cars from Hans Blom, over many years. He is knowledgeable, thorough, patient, courteous and you never feel rushed. All questions are important to Hans. He tells you to come back with questions as often as needed. We have recommended Hans to so many friends. He is an asset to Bill Kidd's. How blessed they are to have him. Hans is so honest and works so hard to make everything right for the customer. It has been our privilege to know such a kind and wonderful gentleman.

Linda

Jun 13, 2016

Very easy dealership to work with. Purchase went great and the sales/financing team were very helpful.

John

Jun 3, 2016

The responsiveness and knowledge of service advisor Dean Marino, who worked with me successfully on a particularly vexing issue with my vehicle's starter. It's always easy to service cars in for routine maintenance, but when the problem is a particularly complicated one, this is when true professionalism exhibits itself, and Dean acquitted himself at the highest level in my case. He wanted to be sure the issue was fully resolved before I received my car back--and that's customer service at the highest level. I have full confidence in him and the dealership going forward.

Marie

Jun 2, 2016

Karl was a wonderful salesman he explained everything that took place and the charges i was totally satisfied with the service i received

Keith

Jun 2, 2016

I was very impressed with the great customer service I received yesterday and the curteousy of your staff. Ms. Hepp was extremely pleasant and accommodating to me, particularly when she apprised me of a discount and even threw in a very well needed car wash. Your service department was quick and efficient when they provided me with a duplicate key and a remote to match in a timely fashion. Thank you very much for your great service. Kudos to Bill Kidd's Volvo and their professional staff.

Richard

May 27, 2016

A windshield leak was fixed at no additional cost.The Volvo emblem was missing on the front grill and was replaced at no cost.

Patricia

May 24, 2016

I liked the way that Carl treated me. HE listened to my concerns and gave me professional, courteous and knowledgeable answers and feedback.

Marguerite

May 24, 2016

As always the personnel at Bill Kidd's are top notch. From the very beginning to the very end, the team at Bill Kidd's always make me feel as though I am the only customer that they have. I have been a customer for years and I will keep coming back. Kudos to you all!!!

David

May 24, 2016

Debbie Skipper was best part of experience. we had other dealerships in area wanted give us good deal but her approach was one of the best experiences ever had with car salesperson.

Kimberly

May 23, 2016

The staff is friendly and professional and the place is clean and has everything you could possibly want if you are waiting for your car. When it was known that my car would be there all day a loaner was given to me. I didn't expect that since I didn't buy my Volvo there.

Marcia

May 21, 2016

Efficient, good communications, good service and a friendly staff that shows they like the customers Couldn't be more satisfied than dealing with Bill Kidds

Amy

May 19, 2016

The entire staff at Bill Kidds Toyota was amazing and personable. I like that it is a family owned business and not a franchise. The staff shows pride in their job and make sure that every customer gets the same experience.

Mark

May 18, 2016

Remarkably fast service, so much so that I almost didn't need the shuttle. Still appreciated the shuttle mind you, and the driver and I had a great conversation both to and from.

Carmen

May 18, 2016

Everything and everyone as professional, kind, and helpful.I especially enjoyed working with Hans.The customer service was excellent.I recommend this dealership.

Larry

May 15, 2016

Service people were polite and car was repaired quickly. They found another issue, not serious or needing repair right away, but called it to my attention so I would know it was going on. They gave me a cost estimate on it.

Thomas

May 15, 2016

The people... Dave A., Juanita, the guys in the drop off area and the great gals behind the checkout desk! The service and quality of work are outstanding!

Nancy

May 14, 2016

My sales person, Elliot Evianiak, was incredible, patient, understood exactly what I wanted. He explained everything in full detail. All & any options too me. Explained the dash, outside mirrors, etc. He's a keeper. My son is coming back in to talk about a Toyota truck.

Nicholas

May 14, 2016

We were made to feel like family. Bill Gerald was especially kind and helpful. Andrew McCord made the financing a breeze. Every person was kind and friendly.

Joseph

May 13, 2016

The members of the Sales team were truly outstanding ... they were efficient, knowledgeable and made my experience an easy one, from start to finish. They didn't have the exact model that I wanted, but they found one in Delaware and brought it to their lot on short notice. I felt that I was given a fair price on the new purchase, along with a fair value on my trade-in. I'm thrilled with the new car and now look forward to receiving excellent service when the car needs work in the future.

Devera

May 13, 2016

Nicest people and they do not play games about price or anything else. This is my fourth purchase from Bill Kidd. Our sales person has been with the company for 20 years. That says something

Frederick

May 13, 2016

My driver's window came off track when I was out shopping- and it was pouring rain outside. So I drove to Bill Kidd's to get it taped off until I could get an appointment with the service dept. They said that they would take a look at it and see what they could do. In about 1 hour, the window had been fixed!

Robert

May 12, 2016

Service was done in a timely manner and I was given a loaner car to use. I was called for approval for any additional work.

Marguerite

May 12, 2016

Speed of entrance car was ready quicker than I expected. Service representative was fast and knowledgable. Pick up was gfs last and efficient.

George

May 11, 2016

The Green Team, headed by Jeff, always makes sure that I get prompt service. I know that my car is being well taken care of.

Elizabeth

May 11, 2016

The kindness and courtesy of the staff in the service center make service visits a pleasure. Because I live several miles from there, I always wait while they work on my car. They expedite the work and keep me informed if it is taking longer than expected. In addition they have a "quiet room" so I don't have to listen to either daytime TV or other's cell phone calls!

Kellie

May 11, 2016

I liked getting an update call during the day and the fact that I can get a loaner car so I can still get to the office without too much trouble.

John

May 11, 2016

We purchased a previously owned 2015 Volvo in April. From our first contact, the staff members were helpful, personable, knowledgeable, and professional. We were made to feel comfortable and respected as customers who were prospective then real customers. Our thanks to Stan Wartzman, Steve Migash, Katie Shortledge, Corey Cross, and the receptionist at the front desk.

Stephen

May 11, 2016

I called Dave Avila the day before, explaining that my maintenance light had come on. Dave told me it was a minor but necessary service and promised me he could have me in and out in a short period. He over-delivered on his promise. Not only did he make the appointment for me, he also followed through to be sure everything met the tight timeline I was on. It's service like this that ensures that I will always bring my car to Bill Kidd's for service. I wouldn't dream of going anywhere else.

Dena

Apr 30, 2016

The quick response to my needs from referring me to a tow company to obtaining a rental car and providing a car when repeated service was needed. Once the problem was determined, the repair was quickly completed.

Sharon

Apr 28, 2016

Dean kept me informed on what was being done to my car during its scheduled maintenance appointment. He told me when my car would be ready, and it was! He has handled themaintenance of my car since my husband gave it to me forChristmas 2010.

Ann

Apr 28, 2016

My visit was for a recall on automatic window. Prompt intake, time waiting for work to be done was as expected, all parts of team were well coordinated. All went smoothly.

David

Apr 28, 2016

Quality of workmanship, cleaned my car after service. Most impressive was Amanda's thoroughness in rechecking my invoice after I left and correcting a billing error.

Stephan

Apr 28, 2016

Service writer, Dean Marino, is always on the look-out for my best interests. He has the service technician look at my Volvo thoroughly to address issues while having routine service. I always leave feeling better that the car is ready to go. Dean recently went out of his way to replace the rusty bolts on my 12 year old S-60 with new stainless steel bolts. It looks much better!

Brent

Apr 26, 2016

As always service was excellent. I have an old Toyota Tacoma with 258,000 miles on her. I put a good deal of money into her the past few months and am satisfied with everything Bill Kidds have done. I choose to fix the old truck up rather than trade it in on a new one for personal reasons. Hope to get to 500,000 miles on this one.

Lauren

Apr 24, 2016

Karl has excellent customer service. This was my first time going to the service center. I felt very comfortable. Karl and Rick were very personable and answered any questions that I had.

Michael

Apr 23, 2016

Excellent pricing and no hassle negotiationsFriendly and helpful staffQuick and easy buying processGreat service, selection and attention to detailWill buy from them again and recommend to all my friends

Robin

Apr 23, 2016

Dean Marino is the most knowledgeable "car guy" I know! He always educates me and steers me in the right direction. Plus, he's personable and quick to call or email back to answer any question.

Dariusz

Apr 22, 2016

The buying experience was fantastic. We came to the Bill Kidds Toyota with our minds already set on a car we wanted. Marat was wonderful. He was very professional and yet friendly and kind and helped us to get the car in very short time. He also took the time to explain all of the features of the vehicle to us and fully answered all our questions. We are sure it will be pleasure to get our car serviced there.

James

Apr 21, 2016

For routine service, our Prius was taken in immediately and returned to me in 25 minutes. The washing of the car was much appreciated.

Nancy

Apr 21, 2016

Dean was absolutely fabulous. He explained everything to me in terms I could understand. I now feel I can continue to operate my Volvo for a long, long time without worry.

Sharon

Apr 20, 2016

The professionalism and knowledge that Dennis Margroum demonstrated was the deciding factor. Added to this, he was intuitive (arranged for a car to be there that he thought I was interested in buying). He was available when I needed to visit. If there was something that I needed and he was busy, he was sure to have someone else step in.The dealership seems to have a large inventory and a willingness to put the customer first and at ease. There were no strong pressure tactics applied. Follow-up is great at the facility

Carl

Apr 20, 2016

The work was done in a timely manner and the people I interacted with could not have been nicer or more efficient.

Insulted Volvo Owner

Apr 14, 2016

Had my car repaired and the bill summed up to thousands of dollars. When it was time to get the car and pay for the bill, we told Amanda Hebb, a Volvo assistant service manager, that we were going to use our extended warranty. She was not happy about it and she really showed it to us. She kept on saying that it is a lot of work. She also said some insulting words. Her demeanor was very unprofessional especially for her job which is about customer service. It seemed that she doesn't want to do her job. Her action, her manners, the way she talks to customers is not suited for this kind of job. We will not be returning to Bill Kidd's Volvo Service Center if there is still an Amanda Hebb or if the customer service will not improve.

Albert

Apr 8, 2016

Everything, clean & modern waiting rooms and facilities, loaner car, quality service and cost of maintenance/repairs now appear to be more competitive.

Tahani

Apr 7, 2016

Helping me to find the car that fit my pudget and my need. Receiving my perms ant tag and registration in the same time I signed the. Contract. Gave me a loaner car until my car ready to be picked up. ,Helping me to find the car that fit my pudget and my need. Receiving my perms ant tag and registration in the same time I signed the. Contract. Gave me a loaner car until my car ready to be picked up.

Phyllis

Apr 6, 2016

Everyone was very friendly and I was particularly glad that they could take my car in for service on short notice.

Deb

Apr 6, 2016

My service contact person is so sweet. I really like the quiet room. The facility is clean and comfortable, which makes waiting for the car much nicer. I can bring stuff to do and actually do it.

Adele

Apr 6, 2016

I trust my salesman, Don Soltys, who has helped me with 3 leased cars from Bill Kidd. I know that things will be done correctly and I've always been very satisfied with his pleasant, courteous manner.

Sharon

Apr 6, 2016

Steven Migash and Paul Anecharico were a delight. When I shop for a car, I've already done research. So it's all about the deal and the experience when it comes to choosing the dealership: being treated fairly and courteously. From this experience, I would definitely choose Bill Kidd's again.

Clifton

Apr 3, 2016

The service Rep called me back to let me know there was a software update recommended for my vehicle and asked if I would like to include it on this visit. She also arranged for me to have a loaner since the process was going to take longer than the original service request.

Gary

Mar 31, 2016

Overall the entire staff my wife and I dealt with did an excellent job. Mike and Stan From Sales were outstanding.

Thomas

Mar 31, 2016

Thomas and the crew did a wonderful job yesterday. I appreciate that there was a disconnect between the appointment maker and myself when setting up the appointment that my "waiting" appointment would be 3-4 hours since it was our 90K appointment. Recognizing that I had my 9 year old with me, Thomas suggested that he may be able to arrange a loaner car which he did. I really appreciate the extra effort because it really alleviate the immediate situation as well as an unforeseen family "emergency" that developed that I was in position to help with. Thanks Bill Kidds Toyota

Sean

Mar 31, 2016

Steve Migash was excellent. No pressure, very relaxed, answered all of our questions. Very accommodating with our schedule and dealing with our family. Paul Anecharico (manager) was very polite, kind and helpful. Both of them really went out of their way to ensure that we were comfortable with the whole process. They went the extra mile to make us happy. I even asked for an extra accessory AFTER we signed the contract and they gave it to us without any charge and a smile on their face--did not make me feel bad for asking.

Benjamin

Mar 28, 2016

The overall process. It was straight-forward. The staff I came in contact with were very courteous and friendly. I have had no issues with anyone there to date.

Vershelle

Mar 25, 2016

Amanda's customer service was great. Availability of a loaner car is always a plus and one of the reasons why I continue to bring my Volvo to Bill Kidds.

David

Mar 24, 2016

Steve Migash was very helpful at understanding our wishes and differentiating them to our needs. He was very knowledgeable about the newer models and existing ones and helped make our final purchase decision. Paul, your Volvo Sales Manager, was also very engaging and helpful and made the buying experience a pleasure.

Mitchell

Mar 24, 2016

Our saleswoman, Debbie, was excellent. She was knowledgeable about the vehicle we bought, did not engage in any tricky sales tactics, and was very up front with us. She said her philosophy on sales was this: "It's not rocket science. Just treat people how you would want to be treated, and they'll respond the same way to you." She definitely did that, and I really enjoyed buying from her. My wife and I drove nearly 2 hours to look at the vehicle, and it was well worth the drive.

Gail

Mar 24, 2016

Their customer service department is always friendly and helpful; facilities are clean and the quality of their repairs is topnotch. I have always taken my car to this dealership.

Joy

Mar 20, 2016

Everyone goes out of their way to keep you informed. My battery died on Friday- and the crew got me in without an appointment. I am always impressed with all of your employees.

Kennard

Mar 18, 2016

it was quick and easy. the facilities were amicable and the service members were friendly and professional. I highly recommend Bill Kidd's

Richard

Mar 16, 2016

Don Soltys and Bernie Kempa are great people and great salesman. I have known Bernie since I was in middle school and I have purchased many cars from Don. He is very upfront, knowledgeable, and accommodating. He is also truthful and always makes himself available for me. I will continue to purchase vehicles for myself and family from your dealership. I am sure you already knew this. I would like extend a thank you to Don, Bernie, the finance guy (cant recall his name), and your dealership for another great experience. Bill Kidds does provide excellent service!

Pete

Mar 15, 2016

Dean Marino made sure that my issue and the proper repair TSB was precisely communicated to the service techs. As a result my XC60 was repaired quickly on the same day! Dean arranged a new Volvo loaner vehicle for the day. He's a really nice guy to boot!

Jack

Mar 14, 2016

We always have a positive experience at Bill Kidd's. All staff are very polite and friendly. Our car is like new when leave.

Louis

Mar 13, 2016

I appreciated the explanation of the scope of the service and the warranty coverages. All items were addressed and followed up on. The service supervisor, Karl, was especially friendly, attentive, and professional.

Elizabeth

Mar 12, 2016

I received a coupon to apply for a general oil service. As a return customer for 25+ years, this is appreciated. The technician researched my recall notices and explained the repair and process. Waiting area was clean and comfortable.

David

Mar 11, 2016

Very friendly staff. Pleasure to deal with. Bought 3 vehicles in a year and each time same treatment. Would buy again.

Sonya

Mar 10, 2016

My agent, David Avila, is awesome! He is one of the most professional, polite, and respectful service managers I've ever dealt with! The work center is comfortable and quiet, your accommodations are inviting, and all associates are pleasant to work with.

John

Mar 10, 2016

The Service Representative called early in the morning and went over what I wanted done. He also called back with a recommendation. He was prompt, friendly and courteous.

Stanley

Mar 9, 2016

Honest answers - prompt attention to my needs - courteous people - clean - easy to get apt for service - bill in plain English

Barbara

Mar 9, 2016

Easy to work with, honest, thorough, patiently answers all my questions, knowledgeable, friendly and if not reachable, always calls you back. Mike Thornton & Matt Andersen epitomize what great salesman are. They are models of what their competition should follow!

Carolyn

Mar 6, 2016

The personal touch, you don't fee like your just a number. The thank you note on the dashboard when returning to the car is a nice touch.

Amy

Mar 3, 2016

I still bring my car here for most work. The work was done while I waited and took about an hour. The waiting area is quiet, has a TV if you want to watch, but was quiet enough to read my book.

Stacy

Mar 2, 2016

Kevin Sewell was very helpful, and I never felt like I was bothering him, even though I had no idea what I wanted and drove many vehicles for a test drive. He was very patient and helped me find the perfect vehicle. He even taught me how to use all of the tech stuff on my car

Susan

Mar 2, 2016

Was greeted with pleasant hello from guys in garage. I was registered right away. Appt only took about 45 minutes.

James

Mar 2, 2016

SALESMEN WERE INFORMED AND EXPLAINED THE THINGS NEEDED TO KNOW ABOUT THE VOLVO S60. THEY ALSO WEREEXACT IN THEIR FINANCIAL CALCULATIONS.

Peter

Mar 2, 2016

polite, informed, helpful. this was an enjoyable transaction from start to finish. good inventory and good people. thank you. i would recommend to others.

Robin

Mar 1, 2016

The work was done on time, I was notified about some extra issues that needed to be addressed and they washed my car.

Martha

Feb 29, 2016

Very accommodating with schedule needs, actually completed the work ahead of the scheduled time, called me and stored the car until I could pick it up later in the day.

Riley

Feb 28, 2016

Melissa Lusk was upfront and honest. She told us what they had, what they didn't have, and what they could get. She also gave us the price before we showed up at the dealership.

Maureen

Feb 28, 2016

Service associate was very professional, friendly and accommodating. When I said I had to get my son to a basketball game by a certain time (after scheduling a wait appointment) she said it would be too tight and promptly got me a loaner vehicle.

Robert

Feb 26, 2016

Immediate attention from friendly staff, service completed in the predicted one hour and a chance to chat with "Volvo Bob" about some questions I had about our new XC70 wagon (which he found the answers to).

Kalyan

Feb 25, 2016

Pretty smooth sale, all questions were answered and all required information was provided. Plus got a pretty good deal as well. Debbie Skipper was awesome!

Lisa

Feb 25, 2016

Most of the people were very friendly. All of my questions were answered promptly and communication throughout the day, while my car was in service, was good (keeping me updated and such.)

Mark

Feb 25, 2016

employees were friendly and polite, waiting area clean and comfortable, service was completed in the promised time of 1 hour, employees were friendly and polite

Jack

Feb 25, 2016

Very prompt. Exceptional loaner policy while my car was serviced. My car was done a day earlier than I expected, and was vacuumed and washed when I picked it up.

Samuel

Feb 24, 2016

The appointment was made the day before we brought the car in, and the problem was taken care of within three hours, so we were not witout the car all day--and the price was reasonable.

Rita

Feb 24, 2016

Tim Bennett listened to my needs, recommended the Highlander XLE instead of the limited because I needed a bench seat. He made the entire transaction positive. A first when it comes to buying a car!

Edward

Feb 24, 2016

Dean was very courteous and helpful, explained the importance of what I needed for my car maintenance and the importance of a Volvo technician and Volvo parts.

Maureen

Feb 24, 2016

Everyone is always so nice & accommodating. Karl Cook is my adviser, and he is excellent. He delivers on everything he says he is going to do, and I trust his advice completely.

Judy

Feb 15, 2016

very happy to know that Volvo covered a problem that I had with my car. I suppose the dealership could have not told me that info, and made me pay for it myself. I dealership also arranged for me to use a loaner car without any problems. Also loved the car wash during a previous visit.

Aubrey

Feb 12, 2016

The Service Department is the key reason to recommend the dealership. I trust Karl Cook's judgment and advice, and have high confidence that the primary goal of the service group is to protect my personal safety in this vehicle. This makes driving the car a real pleasure.

Sandra

Feb 12, 2016

I truly appreciate the service tech letting me know what is good and what needs extra attention while I'm waiting.

Prudence

Feb 12, 2016

Service Department bent over backwards to get my Volvo running again, being compassionate over my home situation, caring for a loved one with Alzheimer's, by eliminating my trip to the service department. They handled everything for me. Amanda was amazing. Thank you all at Bill Kidds

Michael

Feb 11, 2016

Staff and maintenance mechanics were helpful and informative regarding vehicle issues. Did not have to wait to long for service to be completed.

Madolyn

Feb 11, 2016

I was told just how long it would take and that was about right. Since I was waiting I appreciated it. Also I was informed of what was found and what needed to be done.

Tyler

Feb 9, 2016

Tim Bennet was extremely helpful. This was my first time buying a new car and he provided excellent service in assisting me. I was very happy about my purchase and the service I experienced.

Christel

Feb 9, 2016

I was treated with courtesy and all work I requested for my car was done in good time and professionally. Thank you for a good experience.

Nancy

Feb 5, 2016

The car needed more service than I expected but everything was explained to me and I go a ride home until the car was finished and ready for pick up.

Linda

Feb 3, 2016

I liked the promptness of making an appointment, the welcome I received when I arrived, the details you shared with me about my car and recommended repairs, and that you washed my car and cleaned the interior.

James

Jan 30, 2016

Savanna was very accomidating when I asked if my Highlander service could be done earlier than 12:00. Her team had it finished by 9:30.

Joyce

Jan 23, 2016

The Platinum Team Service Manager, Thomas is great! He keeps me informed about my vehicle, listens to my concerns, and provides me a complete assessment of repairs I find satisfying. Also, from the moment I enter the service hub, the entire team of Service Technician's are always on point. They welcome and greet you professionally and guide you directly through the car service process, this is remarkable! The billing staff are friendly, timely, and I appreciate the assistance with the payment system; not only that, but their helpful in letting you know where to pick up your vehicle, talking about easy access and customer courtesy! Sensational!

Diann

Jan 22, 2016

How quickly I was informed of what the issues were, the price it would be and when the work would be completed.

Desiree

Jan 20, 2016

I needed a vehicle because my vehicle wasn't ready and had to go to work. Normally may not have gotten one but I did. I appreciate that.

Brian

Jan 20, 2016

The time estimate was accurate and I appreciated being able to sit in the "quiet room" to read. As the facility is shared with the Volvo service department, I wasn't sure whether the Toyota side is considered "low rent".

Christine

Jan 20, 2016

Great customer service with Karl Cook as my service advisor. I really appreciated being able to use a loaner car while my car was being serviced. Karl was great about updating me during the day about the progress of the work being done on my car. Thank you!

Barbara

Jan 20, 2016

Were on time, kept me up to date about the progress on the car as I waited, cleaned interior of the car

Jane

Jan 20, 2016

Commitment, caring, communication, listening, consideration, politeness, respect - combined with knowledge, communication, problem solving and decision making -- all excellent, as I have experienced with the team who works on my cars and works with me, The Customer Service and Mechanic teams who have been dedicated to my cars, my family and shown the quality in every aspect -- ALWAYS EXCELLENT. now as one of my cars is concerning us all after196K miles, we discussed its replacement since they will take care of it and I will buy it from your dealership as I bought my current minivan. I greatly appreciated receiving a sales representative recommendation and my expectations were met when I briefly met sales representative Immediately after leaving Service--after emailing him I stopped by, not expecting to see him since it was his day off and heading to appointments...however He had received a call from service and I was greeted by him as I drove into the dealership. Honestly I do not think it could have been better at Service or Sales. My appreciation to all

Lloyd

Jan 18, 2016

RESPONSIVE ( dEAN mARINO)Dean was very responsive to getting a rental from Enterprise, as a result of my Volvo being towed . Also, kept me informed timely to repairs. Very quick and efficient.

Joyce

Jan 16, 2016

I am pleased with the Volvo service, also, the convenience of the car being picked up and delivered back home. Thank you.

Louise

Jan 16, 2016

Helpful assistance about Navigation System. I reread the manual several times, but needed hands-on interpretation. I was able to use system for my next destination.

Eric

Jan 13, 2016

Dean Marino always got back to me in a timely manner, whether the news was good or bad. It is a clean service area environment as well, and I appreciate that the attention paid me was equal to the environment I perceived. Also, since my car is considered an 'antique', it was nice to know that the Field Service Tech that diagnosed it had been with Volvo for over 40 years, and that meant he was going to be familiar with inherent problems of this year's car.

Robert

Jan 12, 2016

Stan Wartzmann made my buying experience the easiest and best I've ever had in buying a car. There was no haggling over price. He was extremely knowledgeable about the RAV4 car that I bought and he gave me a fair price for the car that I traded in. Would definitely recommend him and your dealership to anyone.

Amy

Jan 11, 2016

My husband and I worked with Kevin. He was fantastic. The vehicle we wanted to purchase was not in stock. Kevin helped us in getting it ordered, he kept us up-to-date on the status, and he made the sales experience relaxed and fun. I would highly recommend dealing with Kevin.

Alexander

Jan 11, 2016

Always polite, on time and great service! I recommend taking your vehicles here for service. I loved their customer service.

Cole

Jan 10, 2016

glad calling ahead helped ensure a tire would be avaialble and the guy looking into it could verify the warranty covere dit

Sally

Jan 9, 2016

Amanda and everyone else are always pleasant to deal with, and they take the time to explain what's going on.

Zabihollah

Jan 8, 2016

Prompt, cooperative, cordial and friendly serviceman. He went out of his way to meet my request and service was done as I expected.

Barbara

Jan 8, 2016

Dean and Carl provided service"Beyond the call of duty" in setting up my 10,000 mile service, providing a loaner, and allowing me to "drop off and pick up" beyond business hours (my fault in thinking the service department was open until 7:30. Carl could not have been nicer when he saw me pull up to the door at 7:10! Dean was empathetic in allowing me to change my previous appointment due to personal circumstances. Thank you both!

Elaine

Jan 7, 2016

efficient and timely the facility is close by, customer friendly, warm, clean and attractive. I was disappointed that the management did not recognize I have a life time oil change warranty and was going to charge me for the service.

Linda

Jan 7, 2016

I felt respected as a customer. The friendliness of the staff and the timeliness in handling my purchase and getting me on the road quickly. Have appreciated the follow up on me and how things are going with my vehicle. The willingness to help me with any questions.

Frances

Jan 5, 2016

Hans Blom is a professional who listened to the buyer and sold what the buyer wanted to buy. Then he spent a reasonable amount of time reviewing the updates since we had last bought a vehicle from BK Toyota.

Robert

Dec 30, 2015

I had to wait for service to be completed, so I saw "priority" stamped on my order. Nice! Service was completed earlier than promised.

Herbert

Dec 30, 2015

Joe Cooper is great - have worked with him before -process is very easy - makes buying a car a pleasure. Highly recommend.

Benjamin

Dec 29, 2015

I was able to get in and get the work needed done without a fuss. It was also nice that there were plenty of restaurants in the area and coffee shops to visit while I waited.

Jane

Dec 29, 2015

Vehicle prices were fair, all staff were exceptionally helpful and polite. And transacting a trade and purchase were relatively quick and painless.

Barbara

Dec 29, 2015

Dean is very helpful. I like the "aftercare"car cleaning, washing and wipe down service. This is really a car friendly place .

Ronald

Dec 22, 2015

I appreciate the extended warranty on our 07 Rav4. It cured our disappointment in learning our car was worthless due to excessive oil consumption. We are a Toyota family with 3 in the driveway including a new Tacoma. Thank you also for the loaner car for the week the Rav4 was in the shop.

Nassif

Dec 20, 2015

Starting with the great communication with Zachary Taylor my Taylor service advisor who is courteous, very friendly and the best advisor I have ever experienced in many dealerships to as well Juanita who provided me with a loaner car. Honestly your dealership employs very competent people and being friendly to customers makes a big difference.

James

Dec 17, 2015

Attentive service during the entire shopping experience. Not the pressure you might receive elsewhere. Staff were all friendly and knowledgeable in their respective areas. The car was delivered as promised and the entire process was smooth from start to finish.

Joyce

Dec 16, 2015

For over ten years I have been returning to Bill Kidd's Volvo, and I have been very satisfied with the service, and above all, with the consideration to the client. Especially Bob Garrish.

Yunzhao

Dec 16, 2015

I brought my van to Bill Kidd for regular service and the technician found that another dealer failed to fix my oil leak during my last visit to that dealer. The oil leak was so severe that Bill Kidd had to add 2 qt engine oils to fill. They did this completely free for me and referred me back to the previous dealer.

Claudia

Dec 16, 2015

Debbie Skipper was an excellent salesperson who kept in contact with me, updating me on the specials and checking to see if I had any questions. What impressed me the most was that she was very professional, friendly and was not a bit "pushy".

William

Dec 8, 2015

It was easy and no hassle. Tim worked us through the lease of a Prius C which was exactly what we wanted (even the color).

Wanda

Dec 4, 2015

I was very happy about my service with Toyota. Everyone was pleasant and kind. My care was serviced quickly and I was in and out. I am glad that we brought a Toyota.

Mark

Dec 3, 2015

I like the good communication. They're very straightforward with me. It's always a pleasant experience. Jeff Schnitzker makes the service process very nice!

Donald

Dec 3, 2015

David did a great job scheduling the appointment. Also, recall was done during the oil change. Quick and easy to use.

Richard

Dec 2, 2015

Jermaine always does an excellent job detailing my Prius, both inside and out. You can tell he likes doing what he does. You need to make sure he stays with you because it is one of the main reasons I return to Bill Kidds.

Andrea

Dec 2, 2015

I liked the fact that my visit was stress free. . I liked the professionalism, and I liked the fact that employees greeted you with kindness. . You guys really made my day. .

Roger

Nov 26, 2015

As always the service was excellent. Dean Marino always takes good care of us in letting us know what is involved and following through.

Elizabeth

Nov 22, 2015

My salesperson Wayne was professional, friendly and knowledgeable about the Volvo that I ultimately purchased. The Manager (?) was willing to negotiate a deal for an automobile that was more nearly in line with my expectations and wishes.

Marguerite

Nov 22, 2015

Jeff Schnitzker has been my Toyota Advisor for a number of years. He always calls me to inform me of what he finds with my automobile and explains the problem in layman's terms that I can understand. If the call is not going to be ready at the specified time, he calls to let me know and lets me know why. He has great interpersonal skills and I have never had a problem interacting with him. Overall experience was an excellent one.

Radu

Nov 20, 2015

Prompt, effective and professional. Very good service. Also, very easy to book online and its process of sending reminders via text and mail is smooth, never intrusive and always helpful.

Mary

Nov 20, 2015

From thr time of my arrival , I was immediately provided with my vehicle . The whole process was smooth and timely.

Travis

Nov 20, 2015

Everything hands down the best experience from start to finish Marat Mostovoy was and awesome salesmen and Tracy Reich,Mike Thornton, Tom Walter, Katie Shortlidge they all said its like a family working there and you all treated us like we were part of your family you guys rock!!

Joseph

Nov 20, 2015

My service rep's attention to the customer. She made sure that all the details of the service were relayed to me. She explained what was being done and why. Her Customer service gets my highest rating.

Rebecca

Nov 3, 2015

KIND SALESMAN. nOT PUSHY. fOUND THE CAR i WAS LOOKING FOR AND HAD IT BROUGHT TO THE DEALERSHIP W/I 24 HOURS.

Kennard

Oct 23, 2015

Hans and his manager acted like they really cared about us and gave us a really excellent deal. We couldn't have asked for better service

Sheri

Oct 22, 2015

Dean worked with us to get the repair done in a timely manner and he also worked to get the repair done under budget.Thanks Dean.

Larry

Oct 19, 2015

Scheduled service appointment was on time. Time required for service was accurate. Phone contact for additional needs was appreciated. Service representative was appropriate.

George

Oct 16, 2015

From first random dealer email query through many emails, it was obvious Mike was willing to work at finding us exactly what we wanted and be of service to our needs. This is what sets he and Kidd Toyota apart from others

Frederick

Oct 8, 2015

It was just to repair a tire. I had no appointment and they worked me in. I think I only had to wait 70 minutes. Thank you

Marion

Oct 8, 2015

Steve Migash was extremely knowledgeable about the Volvo models, features, and options and very quickly helped me narrow down on the model and options that I wanted. He helped me on the test drives. And he never pushed me faster than I wanted to move, even after I told him I was also checking out Audi's and BMW's, and needed to engage my wife in the decision, too. Wayne provided backup when Steve was not available, and Paul was very straightforward on negotiating the final price and trade-in.

Thomas

Oct 6, 2015

The Bill Kidd staff are prompt in meeting the needs of customers and explaining aspects of the required service.They are also friendly and sociable.

Emily

Oct 3, 2015

Rado Robev, our sales consultant, was direct, but clear, honest and fair.......always living up to his word. I sincerely appreciated his approach and overall character in general. I can honestly say that I will recommend anyone that is looking for a car in general, and certainly if they are looking for a Toyota in particular, to Rado.

Jay

Oct 1, 2015

Price quoted for purchase of the car was able to be negotiated fairly and rather quickly. Salesperson was knowledgeable and friendly.

Jeffrey

Sep 26, 2015

lots of people to help out and keep things moving along; love the quite waiting room; Juanita was particularly pleasant in handling setting up a car rental

Susan

Sep 17, 2015

Hans was so helpful and he worked with me with no pressure. He always stayed in touch and met my questions and needs

Frank

Sep 17, 2015

Everyone was extremely helpful and friendly. I didn't have to get any major repairs yet, just some recall work so far, so I can't speak to the quality of the mechanics but I will be bringing my car to your place for all my service until I see a reason not to. Thank you guys very much.

Dena

Sep 9, 2015

Mr. Marino provided me with detailed explanations of the service to be performed and of any other problems discovered during the service. Everyone is always very courteous and helpful, especially Mr. Marino.

Carolyn

Sep 4, 2015

The service is great! The waiting room was very pleasant. And the staff treat you like they value your business. I even had a thank you note when I returned to my car, very nice touch!

John William

Sep 3, 2015

I was welcomed and helped in a professional and responsive manner. All my questions were answered and assistance was always available, but never was I pressured or exposed to any amount of aggressive salesmanship. Wayne was knowledgeable and very helpful and I would recommend him highly.

Megan

Sep 3, 2015

Elliot was easy to work with, he found me exactly what I wanted and got it on very short notice.

Yunzhao

Aug 31, 2015

Bill Kidd's Toyota service department is honest and skillful. They never exaggerate or create a vehicle defect for customer to repair during my 10-year experience with them. They can always fix my car at a single time. I am very happy to be their customer.

Maria

Aug 29, 2015

Everyone was extremely helpful and friendly. I did not feel as if I were in a car dealership where I was sales bait.

Harriet

Aug 29, 2015

My car went in for its first service. It took less time than I was quoted and there is a quiet room for people to read.

Linda

Aug 28, 2015

I appreciate that I was able to get an appointment on the same day that I called. The wait for the repair was less than one hour, which was the estimated time. And then, my car was washed in addition to the repair that was done!

Harold

Aug 27, 2015

Service Dept. very accommodating. Had problem after I left and they arranged for me to have a loaner that was available when I returned the car.

Cheryl

Aug 26, 2015

Our salesman, Elliott, was very friendly, helpful and informative. I also liked the fact that he brought the manager out to meet us. I would definitely recommend Bill Kidd's to family and friends.

Martha

Aug 21, 2015

First, if you are a Customer, you are remembered! I walked in off the street unannounced, asked for Hans Blum, gave him my name and he remembered I was from VA. He was extremely professional, friendly and knowledgeable about the Toyota line of vehicles, knew the inventory on the lot, answered all my questions, helpful to my own own personal needs and made the sale happen with the customer knowing the deal was what I wanted first and foremost. Also, having known Clark Hutson and Mary Jo, knowing she had recently passed, I felt like a member of the Staff's Family. I would come back to Bill Kidd's because of the Sales person and Finance manager, Eddie!

Kathy

Aug 21, 2015

The Salesman, Mike Thornton, was easy to work with and informative. He was not high pressure and easy to accommodate my wishes for the vehicle I wanted. A pleasure to work with him.

Aubrey

Aug 20, 2015

My Vovlo V50 is now six years old, and has almost 90,000 miles. The extended warranty has expired, and most recently, I needed the 90,000 mile checkup, tires, and brakes. So the estimate was high. I shopped around for a new car, and then I remembered that I already own a great car, and that the Bill Kidd's service department is one that I trust. the new farm incentives can't replace that, unless, I guess, if it is another Volvo. refer to customer 56967. 8/19/15. Karl Cook is the service rep., and is very responsive, and explained every detail pertinent to these repairs. Good guy. Like your other reps, I trust his judgment, and paying this bill, while not ever pleasant, was certainly not painful, because it was fair, and I know that I got full value. Thanks to the mechanic also, who suggested the fuel induction service,which probably will keep me from being stranded someplace. All that said, it is the service department that keeps me driving this Volvo. thanks. MSkip Pearre

Augustine

Aug 20, 2015

The easy scheduling of the appointment and the professional way I was treated. My truck always feel like new after maintenance.

Virginia

Aug 19, 2015

I was greeted as I arrived. When entering the building I was directed to the associate who checked information regarding my visit and presented me with necessary papers and explained what work would be done.

Richard

Aug 17, 2015

Don Soltys was very professional and spent a lot of time helping us get the car we wanted. Awesome job as usual. The finance gentleman was vey nice and went over diffreent options. I like the layout of the new dealership.

Richard

Aug 14, 2015

Jamie Schultz took time to listen to a noise I was hearing and discovered a bad strut immediately Also adjusted the service to the mileageI will continue to come back as long as he is a member of your teamNo other service center has this caliber tech

Robert

Aug 13, 2015

Dave Avila is especially great, very knowledgeable and trustworthy; and the rest of the staff is also helpful. Always a pleasant experience.

Genevieve

Aug 6, 2015

After the car was delivered to the dealership Mike Thornton spent several hours explaining all the features of the Rav 4, which are many. He even set up all the radio stations for me (which were many), reset the power liftgate to open to my chosen height and explained everything on the dashboard. In all my years of buying cars, no salesman has ever spent this amount of time explaining a cars features.

Gloria

Aug 3, 2015

Your salesperson, Mike Thornton, made us feel very comfortable at the dealership. He was very personable, and knowledgeable. He spent a long time with us, answering all our questions, and making sure we understood all the features of our new Corolla. We realize that we were buying one of Toyotas less expensive models, but we were treated as if we had come in to buy an Avalon or a Four-Runner. We were very impressed with the entire experience. We will definitely return to Bill Kidds in the future.

Mary

Aug 1, 2015

working with Kim Frock, who is the kind of representative every customer deserves. The details are not as important to me as the results Kim got for me. I am much more likely to recommend Bill Kidd's service because of Kim.

Linda

Aug 1, 2015

My loaner car was taken care of promptly, and Karl Cook was extremely clear in sharing with me what was done and what was recommended!....and my service was performed so quickly, I was amazed!

Clifton

Jul 27, 2015

Customer service. Kim informed me of all the items that need attention and was able to prioritize them in the order of importance so I could work on them in order.

James

Jul 24, 2015

Steve was an excellent salesman who provided us with top notch service. Paul is an outstanding sales manager. I would definitely recommend Bill Kidds to friends and family.

Stephen

Jul 21, 2015

Service technicians were friendly and explained what they suggestion I have repaired. What was needed now, what could wait. Loner car was available for my busy day.

Greg

Jul 15, 2015

I felt like the staff was very no-nonsense. I wasn't upsold at all, they stuck to the issues that I reported, and did an excellent job with the service. They even ran into a snag with a repair that kept my car overnight and I wasn't upset because the phone call was so pleasant.

Richard

Jul 10, 2015

My wife and I have had our Volvos (XC90 & S60) serviced at Bill Kidds (where we purchased them) for ten years. Service has been excellent as is our service representative - Dean Marino.

Denise

Jul 4, 2015

The communication with the service rep.The cleanliness and comfort of the waiting area. I like the way it is divided: quiet, television and play room, as well as the beverage station.

Esmeralda

Jul 4, 2015

The entire staff were very pleasant and helpful from start to finish. There is an understandable delay but with the loaner car, I almost did not want my own car back. I am particularly impressed with the Manager Bob. He is truly a hands on Manager. I have been a loyal Volvo customer since 1995. He is the only who impressed me.

James

Jul 3, 2015

Mike Thornton is a pleasure to work with. This the third car that I have bought from him. If it wasn't for his professionalism, I would have probably went elsewhere. He is general manager material, keep him!

Marguerite

Jul 2, 2015

The service at Bill Kidd's is always professional from the time that I call to make the appointment from the time that I pick my car up once the service is completed. I have been a customer at Bill Kidd's for a number of years and that's why I keep coming back.

Krystal

Jul 1, 2015

Everyone was very friendly and professional. Debbie was awesome to work with. I will definitely purchase future cars from this dealership.

Harry

Jun 29, 2015

I was informed and the service was timely. The staff were very nice and friendly. The whole process was fast and easy!!

Hung

Jun 26, 2015

110% happy when i trade in my 2013 tacoma for 2015 corolla.I definitely would recommend buying another car from mr Hans

Kyle

Jun 24, 2015

Tim Bennett took great care of us. We found everything we needed/wanted in our vehicle. I would certainly go back and recommend friends and family go here and ask for Tim directly

Dimitrius

Jun 18, 2015

This was the first time I brought my new car i for service and I worked with Kim Frock and her customer service was OUTSTANDING. I could not have been treated better. She is a great asset to your team and you should do everything possible not to lose her. This makes all the difference in the world.

John

Jun 18, 2015

With previous conversation, Dean was able to identify the repair problem and to have it fixed in a short amount of time.

Samuel

Jun 16, 2015

They did the service and took care of some tire issues with no charge. They also put in a wood grain upgrade that was scheduled at the same time. Havaing the loaner was a big help. The staff is always extremely helpful. I have had to come it for air int he tires and they are very accomodating.

Karen

Jun 12, 2015

Everyone is so helpful and friendly. When checking out Kim spent time going over everything with me and was very helpful.

Patricia

Jun 10, 2015

Courteous and professional. I like how the technician will alert the customer to possible problems and recommend additional services but without pressure. I really appreciate the local shuttle service.

Mary

Jun 10, 2015

The sales person we have has been at Bill Kidd's for 12 years and we are very comfortable knowing that in a few years we can go back to him. Very knowledgeable people person.

Monica

Jun 8, 2015

I liked how I contacted Hans Blom by email and he responded so fast. He sold me my last car in 2008 and kept in touch by sending me a Happy Birthday wish every year. That's a great salesmen!

Regina

Jun 7, 2015

Best internet quote. No pressure from sales staff. Treated like royalty. Agreed to meet another dealer's trade-in quote for my old car. Car was impeccably clean when delivered, both inside and out. Explained the blue tooth and navigation systems. Went over every function in the car before I drove it off the lot.

Erica

Jun 7, 2015

Everyone was very pleasant. They went above and beyond to get my car done quickly. They went out of their way to make my experience a good one.

Thomas

Jun 7, 2015

Came in with no appt. got me in and out with no problem. Everyone was super friendly. Diagnosed problem and got me out quickly .Thanks Bill Kidd's

Joan

Jun 5, 2015

Michelangelo Payne couldn't have been a better salesman. He thoroughly explained the features of the car we wanted and worked dilengently to find a 2015 highlander in the color and with the features we wanted. He was very patient with us no matter how many questions we asked or how many times we changed our minds. I have never enjoyed buying a car because it is is so time consuming and I rarely trust the salesperson. I had a very positive experience, and michelangel's personality made it fun. We will definitely go to him in the future.

Michele

Jun 5, 2015

Each time I visit, I always have such a great experience. I've been lucky enough to work with the same service advisor on each of my visits. He's always very helpful and goes out of his way to make certain I get the best pricing, which is greatly appreciated.

Patrick

Jun 4, 2015

Professional. Lots of options, Knowledgable staff. I am a 5 X return customer. This was one of the best ...even for Bill Kidds.

Angela

Jun 4, 2015

Mike Thornton was professional and knowledgeable about the Toyota Camry. My husband and I had visited another Toyota dealership and their staff was not professional. We texted Mike when we were on our way and he was ready for us when we arrived. He honored the price he quoted us in his text so there were no surprises. We appreciated Mike's professionalism and friendliness.

Benjamin

Jun 3, 2015

Called in the afternoon and got an appointment the very next morning. I dropped the car off the day before the service. The reception bay personnel were prompt and courteous and the service manager (Blue Team) was very thorough and knowledgeable in addressing my problems.

Howard

Jun 3, 2015

My wife said that every one was helpful as she has difficulty walking. She requested the help on the same day that she found out she had a flat tire. They were very accommodating. Thank you.

Marvin

Jun 2, 2015

My service rep Dean and the service tech took the time to explain to me the steps they were taking to fix my car. The rep kindly went on a test drive with me so I could point out the specific issue I was experiencing. They addressed all my questions and concerns courteously and with respect. I also appreciate the nice Volvo loaner vehicle I was supplied.

Donald

May 30, 2015

Matt did not try to do a hard sell and let us make the decision. Matt provided a car for a test drive and did not go along for the ride which provides for a more comfortable test drive experience. In the end, we got a fair deal without having to negotiate real hard.

Thomas

May 29, 2015

I thought there would be a tough transition from my old service manager(who left) to my new one, Dave Avila.... But Dave tooK great care of me and the transition of my account. I will stay with BK because of dave and the service team. Juanita is awesome as well!

Mary

May 28, 2015

I appreciated getting a loaner vehicle after getting a flat tire, immediately after leaving Bill Kidd's after a service appointment. It was found that I actually needed 4 new tires.

Melinda

May 28, 2015

Friendly service and always prompt. Dave always give me details about what's going on and it allows me to make informed decisions.

Cynthia

May 27, 2015

The associates were very helpful when we arrived for service for the 2015 AWD car. When we had questions the answers were clear.

Christopher

May 23, 2015

Bill Kidds tries to match you up with the same rep . This is smart and helps develop a lasting relationship. Throughout the life of 3 Volvos , I have dealt with Dean , Bob , and Mike Ryan . They are all different , but I know they are an advocate for the customer . This means a lot . People are willing to pay if they deem it fair and necessary.

Steve

Dec 27, 2014

A warning to anyone considering buying a car from Bill Kidds DONT! After the sale forget about help, customer support, or responsibility There is NONE! We financed our brand new car through the dealer and THEY made a major mistake on the paperwork they submitted to Toyota Financial which caused serious problems, ultimately affecting our credit report. When we confronted Bill Kidds to straighten this out, they did not call us. We had to go in person to get anyone to help us fix THEIR mistake that they chose to ignore until we confronted them. Even then we were told to deal with it on our own and that it was not their problem. Never returns calls, no help, no accountability, no compensation NOTHING. If problems arise you are truly on your own. If you are buying a Toyota use another dealer Bill Kidds is just not worth the risk.

Cristina

Jun 18, 2014

What a great experience!! Thank you so much to Paul and team for making us a 2 R design family! We bought my husbands car a few months ago from Bill Kidds and when I needed a new car there was no where else I would go. They had the car I wanted and the buying experience was so quick that it felt like just seconds passed until I was sitting in my new car leaving the lot. We got a great deal on the perfect car and I am just having so much driving around in it! Thank you again to Paul and the team for making this purchasing experience so wonderful and for making us feel like part of the family!!

Prius lover

Jun 12, 2014

I am so happy that I have just purchased my second Prius from Bill Kidd's. Both experiences were made so easy by the professional and knowledgable people I worked with. Thank you for such a great experience.

Steve

May 27, 2014

Just took delivery of a new Volvo from Bill Kidd's. Service was great and everyone was extremely knowledgeable and helpful. Will definitely recommend your dealership to friends looking for a new car.

Jan

May 12, 2014

It was a pleasure to work with Kevin and the entire team. Very informative without being pushy. No surprises or hidden fees at signing time, which has not always been my experience buying new cars in the past. I will buy my next car here.

F-Pruis

May 12, 2014

This was the second car I purchased from Bill Kidds Toyota. The people are so professional, courteous, and honest. It was a painless experience. I would highly recommended this dealer for purchasing a vehicle.

internet car buyer

May 11, 2014

My contact with Bill Kidd's started with an inquiry through their website, asking what it would *actually* cost me to buy a specific car from them. Mike Thornton responded very promptly, detailing an itemization of base price, delivery, processing, tax, tags/title, TFS rebate, also mentioning exact figures for federal and state tax credits, showing the bottom line cost to me and explicitly stating that there were NO extra charges that I would suddenly discover once I came in. He wasn't pushy - no "when can we get you in here?" - just "here's the information, if it's attractive please let us know." All of that in his first email - what a time-saver! *That* felt like true customer focus. Once he dropped the price closer to another dealer's offer, I decided to pursue purchasing from Bill Kidd's. Mike responded to almost every email I sent within 10 minutes (even close to midnight), often supplying information or making suggestions that saved me even more time (sending a link to the financing application, having me scan/send license/insurance info before I came in, etc.) His being proactive about these issues made the process even more efficient. After the test drive, I was done with paperwork in less than an hour; consistent with Mike's straightforward, non-pushy manner via email, there was no attempt to get me to buy anything extra at the dealership. I'm one of those odd characters who actually *likes* haggling with car sales people in person, so it was a little anticlimactic to have such an efficient, all-email experience that focused completely on what I needed to know to make an informed decision, with zero pressure to buy from them. But it was a great experience, and, paradoxically, Mike's zero-pressure approach was what made me choose to buy from them. I would recommend Mike without hesitation.

jkimb2

May 1, 2014

I purchased a car at Bill Kidd's after being disappointed with the experience at another dealer.The team was not only extremely knowedgable about their products but also demonstrated a level of service and hospitality that actually made buying process enjoyable. This is my first Volvo and my first purchase at Bill Kidd's but it won't be my last

SelmaT

Apr 21, 2014

Great experience in showroom. Very attentive and courteous sales staff. Happy with my new car.

Rachael

Apr 10, 2014

The process of getting a used car while also trading in my old car couldn't have gone smoother! They really worked with me (I am a full-time college student so I'm pretty busy) and I am really happy with the quality of my new (to me) car. Would definitely recommend, but make sure you look into the cars available in advance. I think that had a lot to do with how smooth the process went.

New Prius owner

Mar 28, 2014

We were overall pleased with our buying experience at Bill Kidd's. Some pressure, especially with the extras (undercoating, LoJack, etc.) but we stood firm. We were quoted a better price at another dealer but had heard good things about service at Bill Kidd's, so we brought it to John and he was able to match it for us.

anonymous

Mar 27, 2014

What a great group of people. Treated us like family. I would have rated everything excellent but was not able to check the last star because of some issue with my computer. Too bad because they deserve. We love our new car.

Pete Jr.

Mar 4, 2014

Thank you Paul Anecharico and your team at Bill Kidd's Volvo for a pretty unbelievable buying experience! I've purchased numerous new cars in my lifetime but have never had a dealership go so far to take care of me and my wife! I had a particular, rare car that I wanted bad, V60 R-Design in blue, and nothing else would satisfy me. From researching I knew there were only a few in the entire country but unfortunately nothing local. Regardless, I thought I'd try Bill Kidd's, since my wife and father-in-law had good experiences there in the past, and see if they could help me. From the time I inquired about this car to Paul in the morning, to the time I got off work later that day, somehow my dream Volvo managed to materialize in front of Bill Kidd's! We drove to the dealership at 6pm and there it was, shiny and, well, PERFECT!! Apparently Paul and gang were able to locate the car I wanted out of state, send someone all the way up there to then turn-around and drive it back in time to be spiffied-up and ready for us that evening! Wow!! Did I mention New Jersey turnpike Friday rush hour! A short time later, after taking care of the paperwork, oh and getting a great deal on a rare car and color and a big discount on the extended warranty, my wife and I were off to dinner (with huge smiles) in our awesome new Volvo sport wagon! Thanks again to everyone at Bill Kidd's who went way above and beyond for us! COULD NOT BE HAPPIER!!

Vernon and Karen

Feb 27, 2014

John Thorman was a friendly, knowledgeable and helpful salesperson. He readily answered all our questions and did an excellent job of teaching us about the features of our new 2014 Avalon hybrid.

charles hensley

Jan 27, 2014

it was a pleasure working with Joe Cooper. He was very knowledgable of this truck and answered all of our questions. He worked with us to get to a price that we were comfortable with. This is the second vehicle we bought from Bill Kidd. We would surely recommend to our friends and family to check out Bill Kidd if they were looking for a new or used vehicle and we would also suggest they ask for Joe Cooper.

Stephanie

Dec 31, 2013

I absolutely hate the process of buying a car but my experience with Bill Kidd's has made that change! My sales person - Kevin - was the best ever! Everyone I encountered was pleasant, patient, supportive and encouraging. No one "pressured" me into anything - I definitely felt like I was in control of the process. The showroom is clean and comfortable, the staff are friendly and best of all, the whole process only took four hours. I was in my new car that same night. Thank you, Bill Kidd's - and thank you, Kevin!

1st Time Buyer

Dec 26, 2013

I just purchased my first car from Bill Kidd's and the process could not have been better. The salesperson, JIm, was attentive and a met our every need. From pricing to process, a great place to buy a car.

Happy 2013 Prius C Owner

Dec 9, 2013

I was internet shopping for a new car with MPG being top concern these days. Looked at the Prius C, read the reviews and solicited offers from several dealers. Mike Thornton at Bill Kidd's respond swiftly. Other dealers told me to either come in or that they would get back to me. Prices quotes ranged by almost $2,000. Although another dealer beat Bill Kidd's by $400, Mike Thornton and Bill Kidd's agreed to match the deal. Met Mike for a test drive and he completely explained the hybrid to me from soup to nuts. I felt a level of comfort dealing with Mike, courteous, honest, and eager to answer all my questions. Mike is a true professional, with experience and knowledge about the cars he sells. When I set an appointment time with him he was ready. If I need another car in the future, I hope Mike is still selling. I would recommend Mike and Bill Kidd's Toyota for a fair deal.

MdexTx

Nov 26, 2013

After I had my 2008 Camry Hybrid in for its 60K service, Mitch called and offered me a good trade in on my old Camry for a new one. I hadn't really been thinking about getting rid of my car, but I drove a 2014 Camry rent car and liked some of the features it had that my old one didn't. I worked with Chris Gajewski and we made a deal for a 2013 Barcelona Red Camry Hybrid. I'm loving my new car, and the purchase process was reasonably painless. Bill Kidd is the only dealership I've dealt with since I moved to Maryland 16 years ago with a 1995 Volvo 850.

Peggy

Nov 13, 2013

I recently was in the market for a used Subaru and went to several dealerships whereby the experience was just horrible...3.5 hr wait at Fitzgerald in Gaithersburg...RIDICULOUS! I was just about to hang up on the whole idea until I started to email MIKE THORNTON AT BILL KIDD'S TOYOTA. MIKE was very nice and extremely understanding with my needs and expectations. He was ready for me upon arrival and had every single thing ready regarding the vehicle. It took 35 minutes for the deal and we were done! SEE MIKE THORNTON AT BILL KIDD'S TOYOTA FOR SOME EXCELLENT CUSTOMER SERVICE AND A GREAT DEAL THAT WILL MAKE YOU HAPPY!! AND, I WAS ABLE TO GET A 3 YR WARRANTY ON A USED SUBARU FOR AN AWESOME PRICE!! CALL OR EMAIL FOR AN APPOINTMENT NOW!

Razor Guy

Nov 3, 2013

I had an urgent need as my car was totaled so I needed to move quick. I outlined my needs to Mike via email. He wasted no time in assembling all of my options via email. We did the entire transaction via email and I walked into the facility, signed the docs and walked out a happy man. Just like I asked him to do. It was a great car at a great value and a hassle free experience.

Thirty year customer

Oct 26, 2013

Work here is always well done, good info too. Long wait just for an oil change with appointment.

Judy

Oct 26, 2013

I brought my Toyota in for repairs. The entire process was very streamlined. I was met by Curt Cullison who took time to listen to all of my concerns. He went out of his way to address them all and checked in with me periodically to let me know how the repairs were progressing. I was given a list of what needed to be done and what wasn't necessary. After a short period time, all of the problems had been completed. I felt very confident in his expertise. His demeanor and degree of professionalism enhanced the experience. The waiting room and the rest of the facilities were spotless and comfortable. (The coffee was excellent.) I'm looking forward to my next visit. Thank you Curt, Judy

Go Navy!

Oct 14, 2013

Bill Kidd's didn't say what so many dealers say: "What will it take to sell you a car?" Bill Kidd's went the extra mile to do it. Action, not talk!

My Birthday Present!

Sep 26, 2013

This was the second car I have purchased from Bill Kidd's. My first purchase was a Toyota and my second a Volvo. Both cars were new cars. I arrived not planning to purchase a car but just to shop around and ended up purchasing a certified pre-owned Volvo. I was a little hesitant at first as this was my first time purchasing a pre-owned vehicle but I love it! It was a present to myself for my birthday! I have been a loyal customer for many years and was treated as such from the moment I walked into the showroom. I really appreciated the no haggle atmosphere and that was instrumental in making my decision to purchase the car. Thank you to everyone involved in making my purchase a wonderful experience!

Rayjs

Sep 25, 2013

All personnel I encountered were friendly and helpful. The sales rep was knowledgeable, patient, and never high-pressure. Very satisfied with the whole process of purchasing there (my first purchase from this dealership).

Kingsley

Sep 20, 2013

They provide toyota service as if it was a Lexus, very clean and orderly business operation, the only issue i have with them is their callback after you leave them a message could be a bit quicker than they currently do, other than that I have no complains.... Good Job Guys!!!

Barb

Sep 11, 2013

They were not pushy like some dealerships. It was a pleasant experience

rja814

Sep 9, 2013

As a former resident of Bel Air and current resident of Delaware, I haven't had the opportunity to experience the " Bill Kidd" service prior to this month. Everything was top notch including the detailed explaination from Dean Marino. He took his time and went over everything until I understood it all. My only problem is with VOLVO and their stanch refusal to step up to the plate and admit their was a design problem with the sunroof drain lines, and their lack of any notice to the owners about how to remedy and eliminate future MAJOR EXPENSES caused by the water leakage and moisture related problems. The fix is quite simple and can be preformed in less that 30 minutes, but if you don't know it's a design problem then you can't fix it. I finally went on line and discovered NUMEROUS xc90 owners who were experiencing the same problem. VOLVO refuses to do anything to help, cover any of the expenses caused by their design shortcomings. I'm thinking about joining the pending class action suit, which was recently approved by the courts.

GR

Sep 6, 2013

From the Sales person, Mike Thornton, to the Finance Manager, Tom Walter, just a smooth, enjoyable process. Mike took great care of us, and then Tom, was the icing on the cake. Smooth, no hassle, enjoyable experience from start to finish. I highly recommend going to Bill Kidd's, and please ask for Mike!

Pianomeister

Sep 4, 2013

This is now my 6th or 7th (lost track) car that I've purchased or leased through Bill Kidd's. From my first experience to my most current, each was terrific, thanks to Don Soltys. They have a customer for life........

Pam & Rodney Johnson

Aug 30, 2013

My husband and I experience at Bill Kidds Timonium was more than what we bargained for. We had previously visited numerous dealerships where we were greeted at the door with instant pressure to purchase. That was not so at Bill Kidds. John, Ray and Paul listened to our needs, allowed us to browse and ultimately delivered on a deal that allowed us to buy the vehicle we wanted. If you are in the market looking for a Toyota, rest assured that this dealership is highly recommended! Thanks for such great customer service. P.S. And our routine visit for quick!

Judy Lynn Brewster

Aug 29, 2013

I have 4 suggestions for you from one who has experienced service at valley Mercedes and the stuart Florida Toyota dealership. 1. The quiet room should be just that. No loud conversations or talking on cell phones. Text and computer are expected 2. Coffee bar should be more attractive with a basket of snacks provided, rather than being bought from a vending machine.. 3. I am also used to my previous cars being returned clean inside and out. That was a real disappointment. They may have done the outside but because do the rain I couldn't tell interior hadn't been touched 4. I needed help setting up my GPS screen when not in use. The first person had no clue and called over someone who should have known. He absolutely couldn't figure it out, so I just left. When I have time, I will take it back to the dealership to have my sales person set it for me. As you can tell from my comments, the service itself for my 10,000 mile check-up was excellent, but the above could use some improvement with a nicer cleaner lounge area(not even a waste basket in the quiet room, so I had to go back out side to throw my cup away). Waiting areas just drab. I am not sure you have taught your personnel about the new Prius Hybrid as two of your service personnel didn't have a clue. Thank you for the men that did the actual work on my car.

Stu r.

Aug 20, 2013

As usual excellent service, quick, courteous, professional and they take care of you. My son took the car on his first service as a young driver. They treated him with respect and made sure he was comfortable. He loved the facility and could use the wifi while waiting. Thanks

Satisfied customer

Aug 16, 2013

I am always shocked by the cost of repairs but continue to come to Bill Kidd's because of the customer service and the quality of the service. I have never had problems between service so they must be doing something right. This is my third Volvo and I am always pleased with the car.

BT

Aug 2, 2013

I just bought a new Sienna from Don Soltys. Don was the main reason I purchased the van from Bill Kidd's. He was competent, professional yet easy to work with. There was no pressure at any time, which by itself was worth dealing with him. When i was unable to speak with him by phone he offered the option of texting which worked out well. We actually closed the deal via texts. The climate of the showroom was not conducive to much more than sweating off a few pounds however we made it through the experience a little lighter in the wallet and waist. As I told Don, i will and have already, referred friends to purchase their next Toyota from Don Soltys at Bill Kidd's.

none

Jul 25, 2013

The check engine line illuminated and I requested to have the code read to determine the cause. The first mechanic wrote: sensor heater code P 1155 .5 code pull and needs to be repaired in near future not urgent. The service writer was too busy to get the specifics on the code. I requested to have specific information regarding what needed to be repaired. A second mechanic then provided us with additional information about the bank 2 sensor 1 and the front sensor heater circuit malfunction and I received a verbal estimate of $510.60. Once I received my car back not only with the check engine line shining but now the trac light was on which wasnt on when I initially gave my car to the dealership. A third technician attempted to correct the problem that wasn't there when the car was brought in and couldn't do it. Now the problem of both lights illuminating was the way I received my car back from the dealership when the car was brought in with just the check engine light illuminating. This dealership has had a problem with good customer service throughout my entire experience coming to this dealership. Moral of the story avoid this dealership at all cost.

Dru and Mark

Jul 18, 2013

This is the second time we have purchased a Toyota from Bill Kidd's. We were happy to have the pleasure of dealing with the same salesman that we bought our first one from about 8 years ago. We especially like the "non-pushy" attitude of this dealership. We spent a lot of time considering our options and the salesmen were all helpful and patient through all our "indecisions." After driving other vehicles at different dealerships, ( and lots of phone conversations with Mike!) we returned to Bill Kidd's to purchase our new car.Thank you Mike and Ray! You all are the best!!!!

Extremely satisfied Bill Kidd's customer

Jul 13, 2013

I recently purchased a certified used Venza from Bill Kidd's and discovered a problem with the sound quality of the radio system. I took the car to my assigned service team in the service department just to get their quick opinion (I hadn't made an appointment) and my car was immediately examined by two technicians in the service lane. A problem was confirmed, and an appointment was made to further examine the root cause of lack of base quality to the sound. The problem was subsequently identified and remediated. During this entire process, both men were courteous, professional and responsive to my issue. I highly recommend both the purchase of a certified vehicle from Bill Kidd's (they stand behind the certification) and use of their service department!

Volvo

Jul 10, 2013

This is my third volvo purchase from Bill Kidd. I will not go anywhere else, they are all outstanding!, The staff is the best to work with. Each time my experience gets better and better. Thanks Deb and Paul, you are the best!!!!!!

chris seebach

Jul 3, 2013

did not have to wait long for my service and the service was great !

LG

Jun 29, 2013

I'm glad that I stopped at Bill Kidd's Volvo. I have always hated car buying/looking time...what a hassle. Not with Bill Kidd's. They are a friendly, professional and "no hassle" group of people who can't do enough to make the car buying experience a pleasure. Debbie and Paul [Sales Manager] were extremely knowledgeable about the Volvo's- their features and benefit. They give you a sense of confidence that their personal support and knowledge is always available, if needed, after the sale. I highly recommend this group!

Garden Man

May 8, 2013

I was very please with the service as a 1st time cudtomer to Bill Kidd's. Monique at the service desk was knowledable and pleasant to deal with. True "customer service" at its best.

Bobbi

May 7, 2013

Very friendly, fast & efficient. Better yet, still under warranty - no charge!

I do not have one

May 3, 2013

Our salemans, Kevin, and his associates were pleasant and efficient!

Lynda Riley

Feb 23, 2013

We had a very positive experience in buying a 2009 XC90. Debbie was our saleswoman and we found her very knowledgeable, friendly and low pressure. We bought a used vehicle and Bill Kidd made some minor repairs when they said they would. It is the second used vehicle we have bought from Bill Kidd and we would go there again.

Nancy C.

Feb 21, 2013

We have been loyal customers for over 20 years, but are extremely disappointed in the service after purchase. We are so frustrated with the lack of service that It's doubtful we will shop here again.

BRANDI H

Jan 30, 2013

I took my new C30 in for its 7500 M service & the customer service was outstanding! This very friendly staff was a breath of fresh air. Bill Kidd's is my C30's new doctor!

Adam.K

Dec 27, 2012

Scheduled an appointment at Bill Kidds to have a Toyota recall for the rear suspension on my 09 Rav4 completed and have my transmission looked over, because since I got the transmission fluid changed at another Toyota dealer it shifts abruptly on rare occasions. The friendly mechanic, Ari, checked the transmission and noticed a slight rattle at 25 to 35 mph and went ahead and updated the software in the car (there was about 25 miles left on the warranty!) and upon looking at the service history informed me that the transmission fluid had only been drained and filled, not changed (i.e. flushed and filled) by the previous dealer as I had requested and expected, because the service record he said only recorded having used 4 quarts of transmission fluid. To my surprise, Ari also gave my car a free car wash! Bill Kidds and Ari have definitely won the loyalty of this Toyota owner and will be recommended to everyone I know in the area with a Toyota.

Cathy

Sep 5, 2012

I traded in my 2008 S40 for a 2012 XC60 using the Labor Day special promotion. My sales person was very personable, the transaction went very smoothly. My new car was ready in 2 days, I received a thorough explanation of the vehicle's new features. I'm very pleased with the XC60.

C 30 Owner

Aug 28, 2012

I thought I had made an appointment online. The service was performed anyway and with great courtesy. I am very satisfied with Bill Kidd's although I have only been a customer for four months.

Michael

Aug 28, 2012

If you need 1 solid reason to buy a Volvo from Bill Kidd's it's the service department. Dean, Bob and the entire service team are outstanding. Quality workmanship, convenient service hours and accomodations supported by a friendly, knowledgable staff - what else do you need??

bill2

Aug 15, 2012

Service advisor was courteous and they got me out in a day.

S60R_6-Speed

Aug 7, 2012

I bought my Volvo from a dealer in Virginia and Bill Kidd's treats me like I bought it there. They arrange all the service I need and meet my specific needs, regardless of how anal-retentive I am, as a car owner. The fact that they're service facility is opened on Saturdays is a big plus, but the best thing is the prices. Having a rather rare Volvo (S60R 6-Speed), you would expect to have ridiculously expensive repairs, but my repairs have been cheaper than that of my newer and cheaper Subaru I used to own. I've only worked with Bob, and I hope to continue only working with Bob. He is honest, incredibly friendly, and knowledgeable when it comes to the product. Best of all, he seems to be looking out for my best interest over where he make the most money. Bill Kidd's is my old Volvo Dealer and I will continue to go here throughout the life of my Volvo.

volvo mom

Aug 6, 2012

bill kidds does a fine job. everything is explained well and the service is excellent. everyone there is very nice, and the facilities are clean.

Anita

Aug 3, 2012

Great service-great-friendly-no problems-done on time

Volvo

Jul 31, 2012

My experience was outstanding! Bob and Amanda were helpful, friendly and nice. I was called to explain the issue with my car and was given a loaner car without any questions!

Tall-Bill

Jul 30, 2012

Bill KiddsVolvo gets two thumbs up from me! I was looking for a ard to findused station wagon which they happen to have. I was skeptical of having to drive four hours to see it, but based on our phone discussions, I went to have a look. I couldn have been more pleased. Their description of the condition of the car was accurate and it was clean and nicely detailed; the salesperson, who let me test drive the car, was knowledgeable and courteous; and the company was willing to negotiate an acceptable price. They also offered a 1000 mile warranty. I bought the car on the spot. Most importantly, when I did later discover two unexpected problems, they kept their word and resolved the issue. Based on my experience, I would highly recommend Bill KiddsVolvo. They are a reputable company as evidenced by their being in business for many years.

Volvo Fan

Jul 25, 2012

I just purchased my 2nd car from Bill Kidd's Volvo. My experience 8 years ago was identical to my recent experience - excellent! I really like that there is such tenured and knowledgable staff and a no-pressure philosophy. They care about making sure that your experience is the best that it can be.

DonMC

Jul 20, 2012

Wayne did an excellent job of helping me through the buying process. He was patient and very helpful in showing me all the great features of the car. He was a primary reason why I bought the car from Bill Kidds

victoria

Jul 11, 2012

The service was performed and the car was ready when they said it would be.

Love my convertible

Jul 6, 2012

Dealer was able to find the car that I wanted and made the buying experience quick and very easy.

BethA

Jul 4, 2012

I had my car serviced for the first time in the USA. I was able to get an appointment online and also have service on a Saturday. The waiting area was clean and pleasant to wait in. Thanks for the wifi and coffee. My service adviser was courteous and knowledgeable. Thank you.

Ken

Jul 2, 2012

The sales person worked with us to find the car that we wanted at a reasonable price Car was ready when we got to the dealership

C70 fan

Jun 28, 2012

Dean Marino has always handled himself as the consummate professional. He always takes the time to explain what he is doing and the entire repair/warranty procedure.

DavidP

Jun 20, 2012

We purchased a new XC70 Volvo in early June 2012 from Bill Kidd's and enjoyed the buying process. Our sales rep was Sylvan Wexler, and he was great at detailing the different models to help us make our choice and then finding an available car that fit our requirements. He was not a high pressure sales person, but he stayed in touch and was helpful. I would recommend Bill Kidd's Volvo and Sylvan to my friends. DavidP

delac

Jun 19, 2012

Currently I am right down the middle in regards to the buying process and the service department.

Benegeek

Jun 9, 2012

Service work was on time and service person Dean, ease friendlyand explained all work thoroughly.

Happy buyer

May 30, 2012

I highly recommend Bill Kidd when looking for your next car.

turbo

May 29, 2012

This was the first dealership service center or repair shop I've been to in the 40 years I've been driving that I had a vehicle overview done. Just like auto rentals. I appreciated it. It protects the customer and dealer. I've had a few vehicles over the years that have been damaged by the service department. One time my wife picked up the car and noticed a dent in the hood. She stopped and popped the hood and there was a tool on the carberator. She drove back and the dealership service center denied doint the damage. So my wife said you won't mind me keeping the tool left behind then. LOL My car is brand new and just had to take it in for a recall notice but I appreciated the care given to my care.

Al Price

May 21, 2012

75,000 mile service for my S40 was complete and timely

Leslie

May 14, 2012

I drove the volvo S40 I purchased from this dealership 1 time and made a horible noise - fortunately under warranty with volvo. Needed to have the S40 inspected because of living in PA and was told to pass inspection needed to replace the left front strut - the vehicle was inspected by your garage before selling and can't believe this vehicle passed inspection. I left a message for saleslady and sales manager to return my call and neither have returned my call.

Sequoia Fan

May 10, 2012

I just bought a 2012 Sequoia Platinum here. May I say that the buying experience at Bill Kidd's was phenomenally low pressure. They gave me plenty of time and space to make a decision, working with me without leaning on me. They were fair and accommodating when necessary. Moreover, they treated me with respect throughout the entire process, providing the information I needed to make the deal happen. Finally, Joseph Cooper is an excellent representative and I feel comfortable recommending him to anybody who is interested in a new or used Toyota.

Jdk1257

May 8, 2012

Nice job overall. Ask for a quote for a hitch for a bike rack. Was there an hour or so and never fully completed. Car wash looked like car was just sprayed with a hose.

Catherine

May 3, 2012

My Volvo is 12 years old and still going strong. It has been serviced mostly by Bill Kidds since I bought it, and I've always been happy with the service over the years. They've been straight with me even when it's bad news, and have been fair with my concerns. Also they're accommodating as it concerns getting loaner cars and local rides. It can be more expensive sometimes to have a car dealer serviced, but my experience has been that they usually do have the parts in stock or more readily available than others. I have had the same customer sales rep, Bob Garrish, since I've been going there, and he's been an advocate for me at times and does a nice job of explaining what's going one mechanically. I have been very happy with my experiences and would recommend Bill Kidds Volvo service to others.

20 year Bill Kidd's Customer

Apr 30, 2012

I had owned my Volvo for 20 years! Dean Marino was always very nice, friendly and courteous. With all of the recent yearly repairs I spoke to Dean briefly about buying the rental on this repair visit. He had a gentleman call me that night, we talked. The next day I visited the showroom, spoke to Hans in advance. He had the car on the front lot waiting for me when I arrived. With Hans and Raymond's help I went home that night in my new car. I was so pleased with Bill Kidd's from my purchase 20 yrs ago that I bought a new car from them again. Thank you all.

ChrisK

Apr 18, 2012

As a Baltimore resident for over 20 years I have consistently heard positive things regarding Bill Kidd from friends and business colleagues who have worked with them. I had identified my vehicle of choice a Volvo S60 prior to our visit so I went to this dealership with the confidence that I would be treated fairly and with respect, we were not disappointed. The no pressure attitude and over all ease during the entire transaction is the best that I have experienced from any car dealership. I highly recommend that you have WAYNE CERNIK guide you through your purchase. Wayne went out of his way to make everything straight forward, then after the deal went above and beyond with a particular request that was out of the norm and required some research on Wayne end. My interaction with the service department has not been involved, I merely went in for a free car wash, however, I did witness the friendly attitude that the front desk professionals extended to other customers I look forward to working with Wayne in the future and would not hesitate to recommend Bill Kidd to anyone. This dealership is indeed top notch.

C.K. VOLVO s60 buyer

Mar 13, 2012

Had always heard great things about Bill Kidd's VOLVO - The no pressure atmosphere and straight forward - no BS - sales experience was very much appreciated - Ask for WAYNE CERNIK - great communication and very genuine - The Toyota side also has a great reputation in the community

Green cars for less

Nov 21, 2011

Although I have not been in the market for a Toyota, I am impressed with their durability and high resale value. I have know of the Bill Kidd's dealership ever since it came to Cockeysville and have several friends who have purchased vehicles there and had service done. Have heard nothing but rave reviews for both the sales and service aspects of the dealership. When I am in the market for a Toyota, Bill Kidd's is where I will go.

Volvo Vulcan

Nov 10, 2011

Just browsing the other day - and WAYNE was great with communication and no pressure attitude - have had numerous friends buy here repeatedly and have always heard good things - a TOP NOTCH operation !

HappyCamper

Nov 6, 2011

We were in the market to replace our 14 year old and 10 year old cars. Mike Thornton helped us select a new Toyota as a replacement for both. The buying process was easy and the price was right. We are very happy with our new Corolla.