Used Cars for Sale at Bill Pearce BMW in Reno, NV

Carconsumer97

Jun 25, 2013

Went to buy a new x5. All went well re showroom visits and test drives. I had even purchased a car from them before. But the negotiation re price was just terrible, strange and unproductive. They would not negotiate. They asked me for a number and I gave them one and he said it was ridiculous and wouldnt even present it to his manager; he then asked for proof that I could buy it for this price. I sent him the email from BMW Roseville, he wouldn't even counter; saying instead he doubted they had inventory. They did and I bought it from Roseville despite the fact that I wanted to buy local and would have purchased it from them if they came close. I learned that they can't even touch the Costco pricing program from BMW Roseville. Roseville even delivered the car to me in Reno and I saved over 6k. They have the attitude that BMW customers don't care about price--really?

2011 Ford Edge

Apr 26, 2013

We actually purchased at Bill Pearce Honda and couldn't compliment them more on their professionalism and customer service. Thank you to Cody and Reggie for making it happen!!

Aquemini2113

Mar 29, 2013

Once again; another horrible experience at Bill Pearce BMW. My husband and I bought a Mini Cooper a year and five months ago. We had to trade in our 2005 BMW M3 after spending five thousand dollars on repairs with Bill Pearce and the issues with the vehicle were still unresolved. Today we came in looking to purchase a BMW X5 with a trade-in of a 2011 Mercedes Benz GL 350. We requested to work with the same salesmen who sold us the Mini; who is now currently working on the BMW side as a used car manager (Barry Bell; a great car salesmen and a gentlemen). Somehow, the fact that we requested Barry got lost in translation and a salesmen by the name of Scott Armstrong decided what the paying customer wants doesn't matter. The deal was not coming together as smoothly as Scott would have liked it to; so he took it upon himself to step over the used car manager (Barry) and contact the GM (which happens to be a good friend of Scott's). The GM had Scott come and tell my husband that we can't meet your terms. Scott then proceeded to insult us by saying maybe you can't get a BMW right now. We were offered a Lexus instead. Mind you, we are pre-approved for seventy thousand dollars through our financial institution. Prior to these events we asked if they do dealer trades. They indicated that they do. What they didn't know is that I had been speaking with a few BMW dealers in the Bay area. So I already knew the price point we had to be in order to make the deal work. Bill Pearce refused to make a dealer trade on an X5 that would meet the criteria of the paying customer. However, they were willing to trade on an X5 that starts at seventy thousand. Basically, the deal went belly up because customer service is NOT a prime goal of Bill Pearce. Scott is uneducated on the product he is selling; he as no idea what it means to be customer service oriented. The only reason he is there is because he is friend's with the GM. We asked questions about the car and he was unable to answer them. Ladies and gentlemen, you don't want a salesmen who is only there because someone pulled strings. You want someone who has knowledge on the product they are selling and can treat you with the respect you deserve as a paying customer. You want someone who will take the time to gather information; so that he or she can deliver the best presentation. I would not recommend Bill Pearce to anyone. Most of the salesmen want easy deals and a paycheck for below standard service.

tiffany.jade.946

Mar 29, 2013

Horrible service. Crazy shuttle driver that almost got into an accident with my 1 year old in the car. No communication, will never come back

cyberecho79

Jan 4, 2013

This place is terrible! Went looking at new X3's and at first the salesperson was somewhat nice. But when they did not have the car we wanted they wanted to get us something "close". Please spending 45k on something that only has most of what you are looking for is insane. So after a short discussion the salesguy refuses to negotiate on the price and starts bragging how they are only making 6k at the price he is asking and they cannot go any lower than that. Can someone say bend me over the counter, without even buying me dinner first! What a joke this place is, I will NEVER buy a car from a Pearce dealer after this terrible experience. After buying another luxury car elsewhere the salesguy has the nerve to write us and after we politely tell him we went with another brand (Acura) he proceeded to tell us the BMW was out of our budget and Honda makes an "ok" car as well. So to you Mr. John Pohl (salesman) I say, get lost, you have no clue what our budget was, we just preferred not to get screwed by a greedy salesman and his employer. Avoid this place at all costs, you are better off driving 2 hours to Sacramento than to go here.

paed66

Dec 31, 2012

Came in with my brand new Cayenne Diesel, after I run it off the road up at Lake Tahoe. After a quick and thorough examination the service staff diagnosed and repaired my car. Their Porsche expertise and facility is first class and the friendliness of the staff is just outstanding.I can confidently recommend this dealership to anybody.Awesome job,Sincerely,Patrick Etzel

bmwbmw1234

Sep 30, 2012

My car had warranty services from this dealer who claimed world class inspection visual inspection on June. Two months later, we found the windshield fluid leaking after first use. Of note, we did not drive at all after the service till 2 two months late because we have multiple cars. we did have a chance to use winshield. The dealer knew we did not drive per mileages reading after their "world class inspection" service. We were told that $350 to replace the windshield pump because this car was just out of warranty. I believe the technician did not check it all on last serice. Otherwise this problem will be found. I discussed with the manager who told me we have to pay to replace without any discounts. I told then they missed inspection. How can you call world class inspection? Then we asked another dealer checked it again and found just filter plug. The problem fixed with cost $110. I am glad I did not let Bill pearce dealer replace it. I highly recommend not go the Bill pearce dealer for any out of warranty service and double check your car yourself if your car is within warranty, especially last warranty service. The Bill pearce is not trustable at all. I am highly double their technicians quality and services.

acantrelle

Sep 27, 2012

The service was efficient and friendly. My concerns were taken seriously. I enjoyed the atmosphere and comfort of the waiting area. I still have a minor concern with my vehicle but I've no doubt we will be able to correct the situation.

tiffany.jade.946

Sep 16, 2012

I've been bringing my XC90 Volvo to this dealership for over a year now. I love it here! Janet Baker is the person I talk to everytime and she is so wonderful! She has been so helpful and so kind to me since day 1. I love how she really listens to me and is really honest to me about me car and really makes me feel comfortable about bringing my car in. This is the first time I have 100% trust in having people work on my car and the mechanics are great and honest about everything. I come to Bill Pearce motors for the kind service, the awesome mechanics and Janet Baker makes me feel at home. Thank you all and I will be referring others to this dealership.

Dog Rescue

Sep 15, 2012

This dealership is above and beyond in courteousness, helpfulness. They were no pressure, fair price from the get go, called me when a car came in that they knew I was looking for (my salesperson keeps a list). I was indecisive and spent many hours of their time - but they let me hang out with the car, and tolerated my several test drives. This was one of the very best dealership experiences I have ever had. The manager was helpful, without pressuring me - as were the three sales people that I was working with. The car I was looking at (a used 2006 element) was all they said it was: immaculate, good working order. I drove 30 miles to see it, after their call, so appreciated that they were so very honest re it. I cannot praise them enough. I did not buy the car (after all their time and assistance) ONLY because I decided to keep my present car. But should I want to buy a Honda in the future, I hope they will allow me to work with them again! I absolutely recommend this dealership - for new or used; they make the buying experience very comfortable.

johndmurphy

Aug 7, 2012

My wife was quite happy with her 2007 Volvo XC90 - her second XC90 and our fifth Volvo vehicle - when an offer/incentive arrived in the mail to trade it in for a new one.I phoned Matt Meyer at Bill Pearce Volvo to confirm the offer, then set a time when my wife and I could visit to check out the inventory at the dealership. After determining that the first vehicle would not work within our budget, we asked the salesperson - Rob Deane - if he could work a deal with another, less-equipped model that my wife liked (an XC60).Rob was able to make it work and he made it a point to go the extra mile when it came to personal service. My wife and I are extremely happy - as always - with the customer service at Bill Pearce Motors.Several weeks after taking delivery of her vehicle, my wife experienced a blowout on one of her tires while on a trip to California. After putting on a temporary tire and returning to Reno, we contacted Rob - who happened to be off, but took the time to respond. Phil Speir then phoned me, to assure us that Bill Pearce Volvo would help us with a replacement.We'd dealt with the Volvo service department at Bill Pearce before, but this time we met a new person - Janet Baker - who helped us. While we've always been satisfied with the "service after the sale" from Bill Pearce Volvo, I have to say that this time we were extremely happy with the way Janet took care of us. She's very friendly and went out of her way to accommodate my wife's last-minute appointment to get her tire replaced.We've purchased many vehicles from Bill Pearce Motors over the years and will continue to do so, while recommending the dealership to friends and acquaintances. It's nice to work with people you trust, especially in the car business.

Tagrove

Jul 12, 2012

I recently located my XC 90 to the Reno area. I had never used Bill Pearce Volvo, having serviced my car at Deel Volvo in Miami. I contacted BP Volvo when a local mechanic told me that he believed the problem I was having made my car unsafe to drive. I spoke to Ms Baker on the phone as my car was being flat bedded to the dealership. Notwithstanding that she had never spoken to me before, she was sympathetic and interested in my problem. Ms Baker kept in touch by phone and by email. After diagnosing the problem with my car, Ms Baker and Mr Leathers took steps to determine if Volvo would cover the repairs due to the low mileage, good condition of my vehicle and complete service records. This was done on their own initiative without any request on my part. I didn't even know this type of resolution was available. I was advised yesterday that Volvo agreed to assume the repairs. I saved thousands of dollars because Ms Baker and Mr. Leathers cared about a customer they had never met and who had not purchased the vehicle at their dealership.

hivanessa28

Jun 25, 2012

I picked up my X3 on Friday (6-22-12) after ordering it. I used Michael Gracey's assistance. Michael is very professional with a very friendly quality that makes it easy to get the car you want. Actually, the whole car buying experience was one of the least stressful I have ever encountered. (And I have walked out of car dealerships at other locations in my past due to pressure & stress or condescending attitudes towards women). Michael answered all my questions, plus provided insight to other needs I might want in my car. He helped clarify all my car needs and what I expected.The car itself arrived almost four weeks earlier than stated; in supreme condition (of course). Michael gave my husband and myself a complete inventory and (poor guy) lengthy explanation of all the "bells and whistles" of the new car. So to complete this review: Customer Service: Couldn't get better; I love the comfort of professionalism with friendly banter. Quality of work: He looked at my list of 'desires' for the car, and was able to include packages that provided even more. Friendliness: Could not get any better; it was a real pleasure to work with Michael. I will 'sing his praises' to my friends. Overall experience: It was quick and easy; the best new car buying experience to date!Price: What can I say? I ordered a new car... but did feel I made a good and fair deal.

JoeTeresa

Jun 8, 2012

Always, clear explanations. Non Volvo dealer recommended very expensive and extended repairs. Bill Pearce Volvo and Janet Baker, and staff did a great job inspecting my vehicle and recommending that which NEEDED to be done. In addition, the repairs were much more reasonable in cost.

jack i newman

Jun 5, 2012

ROB DEANE is a knowlegble,friendly & easy going salesman. He answered all my detailed questions in a way that allayed my concerns about the car in question, Unfortunately, the car was sold by another salesperson before i could complete the deal.

Doug Scougale

Jun 4, 2012

Rob was in a class by himself. Returned calls and emails promptly. His product knowledge was the best I've ever seen at any dealership anywhere. Polite and friendly too.

robk911

Jun 4, 2012

I bought a new Porsche from Rob Deane about 1 year ago and I cannot say enough good things about him and your Porsche service dept person, Dolf .The whole buying experience, follow up and service after I bought the car has been stellar and I would and have told other prospective clients that I would absolutely recommend your dealership. Thanks for the great car and great people who work at your Porsche Dealership, Rob Kirk

kwilson72

Jun 1, 2012

Janet went above and beyond what was required to take care of my service needs. She was friendly and did a great job in making sure the work was done in a timely manner. She is a great communicator and kept me in the loop for what was happening with the service of my Volvo. The work was done well and the price ended up being even less than quoted - Kudos!!

MMATTIOLI

Jun 1, 2012

When my Volvo needs a service or something goes wrong with it, this is the ONLY place I would go. The customer service is impeccable!!! Janet is knowledgable and honest. She goes above and beyond my highest expections and ALWAYS explains my cars needs, along with all possible solutions to the problem. On my last visit to this dealer, my Volvo needed some really expensive parts. Janet researched my cars history and found that the parts should have been fixed while it was still under warranty (of course now my warranty was void). She went above and beyond to contact Volvo and argue my case. In the end, the cost was significantly less than the original quote AND the best part was, that she did all of this WITHOUT me having to ask. She just went to bat for me, because she is that good at her job! I can't say enough wonderful things about the customer service at Volvo in Reno. I know that when I am in the market for a new car, I will purchase it here!

ersanel

May 31, 2012

Poor service technician/mechanic quality.They reported the newly replaced v/c gasket and the oil filter house gasket as leaking at pre-purchase inspection. They will ask you to change the unleaking gasket and charge you thousands of dollars to fix the good condition parts.Even after they noticed that their inspection report was wrong, they refused to fix/revise their mistake. Filed a claim with BMW North America and already convinced 3 potential BMW buyers not to buy/service at Bill Pearce.I direct all my friends to another auto service for cheaper service and knowledgable mechanics. Bill Pearce doesn't care about customer satisfaction. Think twice if they report you to change a part. You might be paying them for changing a part that is already in good shape.I can't trust this dealer.You shouldn't either.

Speed Girl

May 27, 2012

I have had a long relationship with Bill Pearce Motors BMW and Porsche. I have purchased many vehicles from them and have always trusted them to service those vehicles. There are many reasons I keep coming back; They are considerate with my time, scheduling is easy, and they are always ready when I get there for my appointment; I trust that they will accurately identify my service issue, recommend the appropriate fix, and not overstate what needs to be done to fix the issue; the staff is always friendly and it is clear they understand that the customer should be the focus of a "Customer Centric" service strategy. They will continue to receive my loyalty!

plimagt3

Mar 28, 2012

I arrived at 8 AM sharp, and told the service manager I'd wait for the car (expected 3.5 hr wait) He said they'd put 2 people on it and try to improve the service time; it was completed in 2.5 hrs. They did all I requested and suggested a few items which needed attention; I agreed and those were completed as well. While expensive, the service was complete, well done, and all concerned were very pleasant. They make customer service a selling point for the dealership.

loritahoe

Mar 24, 2012

A friend and I walked onto the lot of Bill Pearce Motors and were immediately greeted by a friendly sales person. I had some very specific needs and requirements and was interested in the used car inventory at the dealership. The salesperson immediately brought out their inventory list and then introduced us to a seasoned sales professional named Vince Harris. Vince was attentive and listened exactly to my needs and pricing parameters. He walked me through the inventory at both their dealer locatons and he only focused on those cars that would meet my specific parameters. Vince never once tried to "upsell" a car out of my price range nor persuade me to consider a new car purchase instead. In the end, based upon Vince's knowledge and patience, I bought two used cars from Bill Pearce Motors: A used 2008 Lexus and a used 2019 Jeep. Both cars were immaculately presented on the lot and in wonderful condition inside and out. Neither my friend nor I can express how exceptionally we were treated by Vince Harris and the entire staff who interacted with us at the dealership. There was never one moment I felt pressured or intimidated to sign a deal. We left the lot with two cars and having had a comfortable, fun, stress free and competent experience. Who ever describes buying a car as "fun?" Thanks Vince!

Dave Stein

Feb 20, 2012

Dolf has been in the industry a while. He is a PORSCHE guy through and through. He has held other posts in the Reno area, and I have worked with him for about 10 years, where he goes I go. I enjoy working with Dolf at Bill Pearce, as he has all the resources he needs of a great dealership to just stand out above any other service center. A great match-up. I go to Bill Pearce because of his very in depth knowledge, not just as a service writer, but this guy has worked under the hood as a tech as well. How can it get any better ~ total understanding of his product. See ya on next visit Dolf.Dave SteinReno, NV

roseinnevada

Feb 17, 2012

I have been using Bill Pearce for Service for two diffrent BMWs during the past seven years, and have their phone number in my contacts. Christi and Betty always take the time to answer and research any and all my questions and concerns. They have gone above and beyond with Customer Care. Avery supports the two ladies with making sure my SUV is running perfectly! It's the people that make the Nordstrom syle diffrence... Thank you Bill Pearce for being that diffrence here in RENO.Rose Echevarria

Chris Fleming

Feb 10, 2012

Dolf always provides great follow up, good advice and LOVES the product called PORSCHE so the experience is always good, and I will keep coming back.

czferrari

Feb 8, 2012

I worked with Dolf in the Porsche service department. He is attentive, friendly, and most importantly, he knows what he is doing. I recommend Dolf.

tmahannah

Feb 3, 2012

I have been going to this dealership for over 2 years now. I have a very busy lifestyle and efficient, high quality service is imperative for me. And, that's why I would highly recommend Bill Pearce Porsche service. Dolf and his team clearly communicate the service timelines and has excellent follow through.Recently I had an issue with a "noise" in my car that I just couldn't replicate when service was in the car (of course!). Dolf and his staff were very patient and diligent about finding the noise. They worked hard to find the noise before the warranty ran out, and thankfully they found it and saved me a lot of money because it was covered under the warranty.

dmerks

Jan 25, 2012

I have a 2004 Cayenne S I purchased new from Bill Pearce. I had an intermittent down sifting problem I noticed shortly after I purchased the vehicle. It typically only happened when the vehicle was very warm and I was passing another vehicle. So basically only on long drives. The service department could not re-create the situation on a normal test drive so we noted the issue on my records prior to the 50,000 mile warranty expiring. By 80,000 miles the problem had became worse and more frequent. My service adviser, Dolf, worked with Porsche and supplied them with the documentation to support my claim that this was warrant-able repair item. Although, Porsche's first recommended repair resolved the down shifting issue it created another shifting issue. Dolf, once again took on the project and Porsche agreed to replace the transmission. I was asked to pay for labor portion but thought this fair since the vehicle had almost 95,000 miles at this time. Bottom Line: I would highly recommend and praise the Bill Pearce service staff and I have full confidence that they will stand behind and warranty this issue to completion. Sincerely, A very satisfied customer DLM

nevadanative

Jan 7, 2012

I walked in off the street to get a price on a new 2012 BMW. I was approached by a smug looking older guy. He seemed very cocky, (had a smirk on his face). I asked what kind of deal he could do on a new order BMW and was told that they would charge MSRP since it was an order. No dealing at all. Never in my life have I ever heard of such a thing.I have since ordered that BMW out of state at $500 over dealer invoice price, saving $5000+. (And you know that dealer is still making about $3000 on the deal).Do yourself a favor, do your homework and you will shop elsewhere. You will save yourself a ton of cash, and won't be subjected to an arrogant sales associate. What an awful experience.

robyn&jake

Dec 13, 2011

First time buying a CPO BMW and couldn't have been any easier. Everyone was helpful and all questions were answered. Love the new/used 335xi and price was right. I would highly recommend Bill Pearce Motors to anybody. Thanks Bill Pearce.

ermyers

Dec 5, 2011

I spoke with Crystal about wanting to buy a new car. She let me walk around the show room and gave me awesome specs on everything I could have wanted. Thanks and great job!

Buoyboy

Nov 29, 2011

Bill Peare is a fine establishment with great service and sales experience from the customer perspective. I ahave been a client for over a decade and find their sales and service teams have handled my purchases and service perfectly

mauidivr

Nov 14, 2011

Generally I have had good success here and would rate this dealer more highly. However just got my BMW back for a mechanical problem that they really struggled to diagnose and fix. This was the 2nd time for the same problem. The first time, they returned it to me thinking it was fixed, but it was not. It took them over 1 1/2 wks to find the problem. To their credit they did bring in consultants, so it might just be one of those things.I think this time they got it right.Then I went to pick up my car after its service completion, but they had no service writer immediately available to collect my payment and release my car, so that required a 10 minute wait while they rounded up someone to help me.

Jmurch123

Nov 10, 2011

We were on a trip passing through Reno when our BMW X-5 broke down. Called Bill Pierce Service on Saturday morning and they were able to get us in and perform repairs on a Saturday. We were able to complete our trip to Henderson, NV the next day.Many thinaks to the service folks at Bill Pierce

nhs275

Nov 4, 2011

The quality of the customer and vehicle service at this dealership far exceeds previous experience at other dealerships. I purchased the car here (BMW 325xi) and have always had it serviced here. There have been a couple of complicated repairs done that did require a second visit, but both times these second visits fixed the problem without charge. The use of a loaner car at this dealership is a significant reason why I come back as I greatly appreciate the flexibility that a loan car offers since I live and work on the opposite side of town from the dealership. But the most important reason why I come back is that I see the same people working in service after six years - so the service team is obviously cohesive and work well together - and that clearly shows through in the commitment and high level of service that they've shown me and my car.

shs1957

Nov 3, 2011

I've puchased 5 BWMs from this dealer ship and will continue to do business with them. I take my out of warranty cars to them for service because I can trust them.

nbso

Oct 3, 2011

After several full days of shopping for used vehicles I stopped at Bill Pearce Motors on the South Side of Reno. The last day was spent inside the zoo of Kietze Ln. If anyone thinks shopping for a vehicle is fun Kietze takes it out. So I was pretty annoyed before I got to this dealership. Annoyed with the style of car salesmen that latch on like a virus and will not let you look around the lot without pointing you in a direction that you are not interested in. I was starting to get kind of rude after being hauled about their lots looking at cars that had no interest for me. When I got to Bill Pearce dealership, it was much more of a laid back approach. They did not point me in unnecessary directions, but listened to what I was looking for. It was much more hassle free than the rest of the excursions in to the layer of car salesmen that was becoming mind numbing and agitating. The car salesman at Bill Pearce, Tucker Ugalde, understood my pain and made it easier to work with. I ended that day without a vehicle, but returned the following. After some negotations, we could not link up on a price, which was fine. It was even better that at no time did the dealership get pushy or rude with the negotations. Later on that day we settled on a price that I considered fair and felt fine with. Doing the paperwork for the vehicle was extremly painless, until the part I had to fork over the money. Which no matter the price forking over the money is always painful. The dealership was also very clean and professional looking, as were the rest of the staff. Also had complimentary water and coffee. I would rate the coffee at a 3.5, which means it was still tasty. So long story short I did purchase a car from Bill Pearce motors and it was a good experience. I rated their Quality of Work N/A because I have not utilized their service department.

Ray2009

Sep 4, 2011

I have purchased two BMW's from Bill Pearce Motors. I had hoped in 10+ years, their customer service would have improved but it hasn't. If you're foolish enough to make a purchase, get EVERYTHING in writing beforehand; do not trust a word that comes out of any Client Advisor's mouth. I had various items that were "included in the price" of the vehicle but while signing on the dotted line, I was told otherwise. Unfortunately, my vehicle is currently under warranty, so I'm reluctant to list any customer service-related specifics at this time for fear of retaliation.

stjohnson1

Aug 1, 2011

Horrible experience. Rude sales person and sales manager was flippant and rude also. Can not recommend to anyone. Please go somewhere else. This dealership should not be in business with employees like that.

x5sucks

Sep 7, 2009

2004 X5 CPO has been in at least 15 times for the same problem without resolution. Replacing band aid items and tons of excuses. reset the computer every month etc. Most recently teh "economy" was the excuse why the transfer case and transmission were not replaced. The are clearly in need of replacement. I have spoke to foreman, S.A. RTE who confirmed my issues with the vehicle. Simply said BMW is backing away from their warranty programs when it really comes down to it. Don't buy the hype by a Toyota product and change the oil once a year brakes every two and a set of tires. The Toyota is the ultimate driving machine..

carsreno

May 28, 2009

I had bought a new Porsche 997 Turbo 2007 model from the dealership before so I let my guard down that was a REALLY BIG MISTAKE.When I spoke with Scott Callister the General Manager after showing us a 2007 BMW X3 he said it would have all new tires, brakes, and service done on the vehicle. We had a new set of chrome wheels put on the vehicle and took it home. That night the left front tire went flat, it seems they forgot to tighten the valve stem so the tire went flat. Then I looked at the brakes and noticed the discs were very worn. When I asked why the brakes were not new I recieved either no answers and was told to be sure to bring the vehicle back in a year or so and they will install the new brakes. We also brought our 2007 997 Turbo in to have the front bumper painted to get the road chip marks out. I called on the day it was to be finished and was told they need more time since the car was painted more Blue then the Black the car was paint at the factory. Once again we were told one things during the sale and then something else after they had our money.Now that was only the beginning of our problems. Next my wife looked at a BMW M6. After a few deals on the car we bought the carWe told Bill Pearce Motors we would pick it up in about a week. Remember earlier in this article I said I let me guard down, well that was a mistake. When I read the contract that night I noticed the car was a 2008 not 2009 as we were shopping for.Remember I did not take the car house yet and I called the next day and said I wanted a 2009 and did not want this car. When I went back to the dealership the next day to rescind the deal with Scott Callistor the General Sales Manager who sold me both vehicles .At this point when we met with Scott Callistor we asked to get our money back or gt a 2009 car as we thought we bought the day before. Once again we were lied to by Scott Callistor he stated ( the 2008 and 2009 M6 were the SAME Car the ONLY difference was the price. Scott Callistor then lowered the price again and using Scotts lie as the reason we rewrote the deal for less money and said we would take the car in about a week.We picked up the car a few days later and when I was checking the internet for some other M6 info when I found out we were lied to AGAIN by Scott Callistor. There were many new items I could have gotten on the 2009 M6 models and the cars were differences in the 2009 model M6. That night I put the M6 in my garage and noticed many problems with the paint and body work.When I called Scott Callistor the next day he told my the car did not have that much damage to it and that Bill Pearce did not have to disclose the damage or repairs done to the car. So we returned the car to the dealership and told them we wanted ourmoney back but once again.Scott Callistor a few days later called and said the Manager had requested we give them ONE MORE TIME to fix the car right. Against our better judgment we agreed and when it was repaired for a third time it was even worst then the first two times. So we left the car there and asked for our money back again. Now we know Scott Callistor lied to us about the year of the car, the fact that the car was 432 days old when we got this "NEW" car, Scott then lied about the amount of work done or needed to be done to repair the vehicle to new see Estimate of $5664.40 to repair this NEW car that had front end damage, a big 3/4 inch hole drill in the hood, truck lid painted hood, fender and front grill paint. Next read the report out lining how Scott Callistor and Bill Pearce Motors LIED to us, see Official Wreckcheck Car Scan Center ReportScott Callistor and Bill Pearce Motors to this day say that nothing happened to the car but a small dent on the hood, they fixed but did not legally have to disclose that to me. See Photos of the hole in the hood, and the mis-alignment of the hood, front grill and bumpers.

LMT

Jan 24, 2009

This was the worst experience I have ever had! I took my X5 to this dealership for service to have a few minor things fixed, during my first visit my car was returned to me with a ding, which they graciously offered to fix, instead of having their body shop fix the ding they had Dent Pro do the work, when I picked up the car the paint was wavy, in short I couldn't believe they would release a car back to the customer that had been fixed so poorly, while doing the finally walk around before taking the car, inside there had been something dripped on the center console armrest that could not be removed, along with a large crack in the center console wood trim. Arrangements were made to have the paint corrected and the inside damage repaired, before returning the car for the next repairs I asked that the paint repairs be fixed at "their" body shop, each time I requested their shop I was assured it would be taken care of "with their body shop". I dropped my car off on a Tuesday and was told it would be completed by Thursday or Friday, I received a call on Wednesday that the tail light I needed fixed was more than just a burnt out bulb and the assembly needed to be replaced, I was also told the opposite side would soon need to be replaced as it had signs of the same problem, they quoted me the price and I agreed to have both sides fixed. I had not heard from them by Friday and called to let them know I was on my way late Friday afternoon to pick up the car, I arrived at the shop and was told that my car was not finished as they did not have the part in stock, on Wednesday when they called they told me they had both parts in stock. I was told the paint was not complete as they could not work on the car as it had rained that day, hmmmmmmmmm strange that their body shop did not work when it rained. When I left the dealership without my car I called their body shop to see if they had any record of my car in their shop that week, the answer was 'no' that the car had not been seen in their shop, so who worked on my car? Dent Pro,,,,, after I had asked that they not work my the car after their horrible job the first time. The service person that wrote up my service order stood their and looked me in the eye and told me their body shop had done the work, and now is telling me she did not lie to me. What would you call it? The center console armrest was not replaced, it was sent to someone who died the leather. This service department is very shady and does everything but tell you the truth. I did not purchase my X5 from their dealership but I did try to get information on purchasing one of their used X5's before buying, I never received an answer from them and ended up buying elsewhere. So far I have spent $2400 on repairs which I do not have a problem with paying for, "BUT" I took my car to their dealership as I thought being a BMW dealership I would get excellent workmanship and service. I will not be back again and anyone that I know that owns a BMW will "NOT" be recommended to Bill Pearce for service, they cannot be trusted who knows if anything they tell you is the truth when servicing your vehicle. I would be ashamed if I owned a business that operated with such dishonesty to their customers, so much for customer service from Bill Pearce BMW...Lori Thompson

dmkhnr

Jul 11, 2008

I recently visited this dealership as I was purchasing a new car and wanted to take a look at the BMW.I was greeted as normal by a salesman, and given the thorough overview of the car being a 2008 328i. After a test drive, I explained to the salesman that this car wasn't what I was looking for as I was interested in buying a car in the 300+ hp range (Ie Is 350, Inf G35) I was then brought over to the 2008 335i and told that this vehicle would satisfy my demand, and I we could take it for a test drive. It was close to 7pm and my Wife and I hadn't eaten yet, and being that the quoted price on the 335i was $6k more than the Is 350 we had driven earlier that day, we had mentioned that we would be leaving, and can come back and drive the car at another time.At this point I was introduced to the sales manager, and then passed on to another salesman of whom was maybe 19 years old. This is where Bill Pierce BMW lost any hope of me becoming a BMW owner.I was asked what my trade in was, and then insulted for driving such a car. I was asked how much I expected out of it, and told that I would never get that kind of money out of my trade. I was then given a non-stop crash course lesson in car buying/car trading 101 and talked down too by some zit faced kid who was going to teach me a lesson or 2 about life and ownership of a car. I about hit the floor, and my wife was who delt with this interaction, as my dealings would have been a palm slap to his rosy cheek.Needless to say we walked out, with the sales manager chasing us asking what had happened.I got a call the next morning (Sunday) by the general manager who apologized for the rude behavior of his salesman (apparently he was off his meds) and was told that the salesman was reprimanded and, he'd do all he could to get me into a BMW 335i. I told him that I wasn't interested in driving one of his cars, and not to call me again.I did buy a new car the next weekend it was one of the above mentioned.

charlesosborn

Oct 9, 2007

Bill in the BMW service department worked tirelessly on a mysterious issue that my 2001 X5 was experiencing. He tracked down the cause and saved me from having to purchase unnecessary parts. Kudos to the whole team for great diagnostic skills and a winning attitude.

2sleepy

Jun 2, 2006

The sales people are great, very professional with no high pressure at all. We probably made 5 or 6 trips to this dealership before we purchased and never felt uncomfortable about taking our time making a decision. "Sar" is a wonderful addition to the sales staff, and while it's hard to say a car salesperson ever 'care's' about a customer - she sure makes you feel that she does. We seriously considered buying an Audi, but we refused to engage in Lithia's sleezy sales tactics where they turn you from one sales person to another when you refuse to buy on the spot.However, it is difficult if not impossible to get the kind of deal on a BMW at Bill Pearce Reno that you can get in a bigger metro area, i.e. SF Bay area. There basically is no competition. Your options are to go to Las Vegas (a long drive) or buy in California and get the dealer to drive the car over the NV state line for you to take delivery.

ZarathustraX

Aug 23, 2005

The sales team here is very rare. No hassle, lies, or BS. Very respectful to the customer. I haven't ever been to a dealership where the salesmen didn't feel like predatory sharks, or else they already marked you as a non-sell and ignored you. Except this place.The service is another department. They are very friendly, polite, and are really trying to keep you happy. The quality of the work was good. Not mind-blowing super but I'm happy they did what we asked them to. The price was a little steep but hey, what do you expect from THE only BMW dealership in town?

KendallStagg

Nov 18, 2004

My partner and I own a BWM X5, BMW 330ci, and a MINI S -- all of which are part of the BMW brand. The X5 is not even two years old and it has been in the shop 17 times. They last time we left the dealership, our service engine light came on only two blocks away from the dealership. Their solution, just ignore it. They continually try to charge us for work that should clearly be covered under warranty. And, they are sl-oooow. The last time we took the X5 in for service, the dealership had it for more than three weeks. Our MINI Cooper is leaking cooling fluid. The basin that holds the fluid is clearly defective. We cannot drive the car without it overheating. We took the car to get serviced and were told they do not service MINIs even though they sell them. The dealership's solution, tow the car more than 150 miles to Sacramento, California where there is an "authorized' dealership. I'd strongly recommend buying somewhere else. These people will take you for a ride.