Used Cars for Sale at BMW and Mazda of Crystal Lake in Crystal Lake, IL

Daniel

Sep 10, 2016

Great customer service and product knowledge. After the scheduled service, on the way home, the car performed in a manner as if I drove it right off the showroom floor. The professionals at the Anderson Crystal Lake service department take great care and pride in their skillful work...and it shows.

Vladimir

Sep 4, 2016

Bob was a great Salesman to work with. Very personable and not pushy at all. The entire transaction was fairly quick and painless.

Kelly

Sep 3, 2016

The service was excellent as usual. The team is great and a pleasure to work with. I loved the ease of communication and updates via text.

Jan

Sep 2, 2016

The professionalism shown by everyone I had contact with, especially Tim Smith was a determining factor. Everyone acted like they really wanted my business and all went out of their way to try and accommodate my wants and needs. I've bought many vehicles during my life and this was the best experience I've ever had.

Ed

Aug 30, 2016

The work was done on time and my car was presented cleaner than when it arrived, which has not always been the case in the past.

Ken

Aug 29, 2016

The service rep's availability was great. They anticipated my needs from my vague voicemail and called me back with exactly the information and solution I needed.

Kimberly

Aug 28, 2016

Was done very fast even with car wash. Person who took my car was careful to get my name right.

Elizabeth

Aug 13, 2016

I was able to get a service appointment the same day for a new battery. The service waiting area was nicely appointed and comfortable. Everyone I came in contact with was very pleasant and helpful.

Polly

Aug 9, 2016

I called, they were concerned and addressed the problem as quickly as possible, offering me a loaner car if necessary.

Thomas

Aug 9, 2016

Everyone courteous and friendly, lots of helpful information, thank you! Really glad to get to talk with your service manager!

Jeffrey

Jul 23, 2016

No pressure.Answered all of my questions. Got answers to all of my questions. Will definitely recommend the dealership to friends.

Rodolfo

Jul 23, 2016

Very friendly and timely personnel. Always wash the car, which I appreciate.When asked a question about my model vehicle they referred me to the BMW genius app. This was very helpful.

Linda

Jul 20, 2016

Derek always treats you like you are a friend. He is so easy to talk to. He explains the work that needs doing and does not pressure you into having it done immediately if you feel you cannot do that.

Leroy

Jul 20, 2016

Honest, friendly people. I very good deal on the new X1. Will recommend to our friends. Easy transaction, very helpful with all the new car controls.

Gregory

Jul 17, 2016

The Bagels and cream cheese. The friendly guy at the service counter, Derek Cogdill. I dont know what else to say so I am taking up the rest of my words

Michelle

Jul 15, 2016

Easy scheduling, nice waiting area, able to work because of wifi, everything explained and listened to questions to address needs of the service

John

Jun 30, 2016

Professional courteous Staff both in New Sales and Financing. Knowledgeable Sales person that knows product. They saved me both time and money.

Tina

Jun 24, 2016

The porters were very friendly, polite and courteous. The service writer was very attentive and listened to what I had to say.

Darwin

Jun 20, 2016

The overall expertise of my service advisor was outstanding. The professional manner in which my car was handled. The friendly and courteous way I am always treated. Derick Codgill is the best service professional I have ever dealt with! Thank You!

Dennis

May 1, 2016

I liked our salesperson (Gale Ekern) and have used him many times. The Service Manager is the best. Service is great also.(I also like your coffee and TV while I wait.)

Jason

Apr 10, 2016

Derek always takes care of things when I go and is the reason I continue to go to Anderson. They were busy that day but I was in and out. Best service around.

Thomas

Apr 7, 2016

Robin and Derek are very knowledge and helpful is setting up the appointment and providing feedback during and after the service was performed.

Theresa

Apr 5, 2016

Very professional and knowledge staff. Bob L very personable and easy going. He listened to what I needed without going through all the sales jargon! Allowed me to take my time to look at the vehicle on my own - yet still be around to answer any questions I had! A test drive and 45 minutes later - I drove off a very happy new owner of my first BMW! The service I received, convinced me this was the right car for me!

Dennis

Apr 5, 2016

This is the 4th vehicle I have purchased from this dealership over the past 12 years (that should speak for itself...)

Michael

Mar 6, 2016

Even though it was a small issue they made sure it was taken care of as if it was very omportant

Anette

Feb 29, 2016

Steven did a wonderful job servicing my car. I was very impressed with how nice it was cleaned inside and out when I picked it up! Thanks so much!!!!

Stacey

Feb 24, 2016

I did not purchase my vehicle at your dealership but I am always treated well. Your service department is wonderful.

Martin

Feb 7, 2016

Bob was very helpful during our discussions in searching for the right car. The purchase and paper work process was very quick and easy. No hassle . I told him what our price point was and he found a car that fit our needs.

Laura

Jan 9, 2016

Bob L. was great. A very low-key sales experience. I was interested in a few cars similar to the X5 but he convinced me that this was the car to own. I've had it a little over a week now and love it!

Anne

Dec 31, 2015

Bob L and Tim C were great, they made it an easy decision! I'm very happy in my new X1. It's great working with everyone at BMW of Crystal Lake.

Stephen

Dec 9, 2015

Derick as always was great. I enjoy the professional service he and the dealership provide. I can count on the repair being done correctly and promptly.

Robert

Nov 23, 2015

The team is friendly, easy to work with, and keeps me updated on the status of my repairs. The waiting area is well-appointed, with plenty of coffee, work space, and everything else I need while waiting for my repair to complete.

Christos

Nov 18, 2015

The service staff was courteous and informative. The staff walked me through the condition of my vehicle and provided estimates on work that may need to be performed in the next 6 to 12 months. Free snacks and sandwiches were nice too.

John

Nov 17, 2015

Quick to schedule, happy to shuttle my while the car is in the shop, great documentation of what was needed

Michelle

Sep 13, 2015

Tried buying a used car from them but was told so many different stories about a concern I had with the car that I can't tell if they were outright lying or incompetent or just making it up as they went along. To their credit after we became really irritated they did get to the bottom of the issue and actually showed us the problem with the car on the hoist, which revealed they were "wrong" about what they previously told us. In that sense they were transparent. By this time we had a bad taste in our mouth about the whole thing and walked out.

Lorilane

Aug 31, 2015

It was very quick to get my oil changed. When I got my car back it was spotless (inside and outside) and I was updated throughout the entire process. Super friendly staff!

Larry

Aug 30, 2015

Ken, the SA did a terrific job greeting me and listening to my concerns. He was able to ensure my BMW was properly serviced and took care of my requests. I appreciated being provided a loaner on such short notice.

Mazda Enthusiast

Aug 25, 2015

I leased a 2016 Mazda 6 from them. It was the most hassle free buying experience. They really work hard to earn your business. I highly recommend. Go see Stephanie she will get you the deal you're looking for.

Jim Duck

Aug 22, 2015

I wanted to surprise my wife with a new car for our 25th wedding anniversary. I searched many dealers in the area to ensure that I got a nice car with the right customer service and financing. After much thought, I chose to go to Anderson Motors Mazda in Crystal Lake. Upon my arrival I was warmly greeted by a Salesman who is Mike Zimmerman. He was very professional and conveyed good people skills which is important to me.. Mike was able to answer any product questions and was able to share and provide me with options for financing. The customer service along with pricing, and financing exceed my expectations. I'm very happy with my new Mazda CX-5 and my wife was surprised and excited over our new car. (Here is to another 25 years) I would strongly urge anybody wanting to make a new car purchase to check out Crystal Lake BMW-Mazda and ask for Mike Zimmerman. I will be making my next car purchase with this car dealer.

Anne

Aug 18, 2015

Gale was very easy to talk to. Worked hard to make me happy. Helped me set up my iPhone and Console features. Overall a very pleasant experience.

Gunnar

Aug 16, 2015

I found them to be very good. Here are some descriptors: Courteous , professional, fast processing, courtesy car was an absolute must for me.

Ronald

Aug 14, 2015

James was terrific. He was knowledgeable, patient and appeared willing to go the extra mile to ensure our satisfaction. Anderson BMW is, by far, the best dealership I've ever worked with!!!

Ryan

Aug 12, 2015

Got into service my BMW quickly and the price was right. Ken answered all my questions and was very helpful.

Debi

Jul 30, 2015

I brought my 2015 CX-5 in for an oil change, their employee damaged my vehicle when backing it out. My vehicle is pearl white , they said they would take care of the damage, 5 days later they called me said my vehicle was ready, when I got there and inspected the repair, the paint did not match and the paint job was terrible over spray on the window ledge, orange peel paint was clearly seen and then there was another dent in the door which wasn't there when I brought in , then they damaged the inside door panel also, I wasn't satisfied at all with this so they re-did the job again, 3 weeks later now my car is ready supposedly for the second time, again i pointed out that you can clearly see where now they completely buffed down the crease in the body, clearly can see where this damage was so now i brought it back again for the third time to get this body damage that THEY DID to a brand new vehicle done "PERFECT" i only brought my vehicle in for it's second oil change and it has been nothing but a nightmare. They did the damage!!! My car was perfect when I brought it for ONLY an oil change and now they have damaged my vehicle even worse, and expect me to except this type of repair....ABSOLUTELY NOT! Now its there again haven't had my vehicle for a month now been back and forth to this dealership 4 times now when this should have only been a simple 1 hour oil change. This is ridiculous!!!

Kimberly

Jul 22, 2015

Each and everyone of the Sales Reps, manager, and finance manager were helpful, friendly, EXCELLENT interpersonal skills, and pleasant to be around. Tom Odden extra thank you for your knowledge and explanation of how to operate my vehicle before I departed the lot, first dealership that has ever took time to do this in all of years of purchasing vehicles. Also I appreciated your personal touch in sharing stories with me during my wait and I cannot forget being available the next day when I called to ask how to lock my car doors. Oh and I thank you for following up with me a few days later. BMW Crystal Lake is the BEST experience ever. Oh to Tim, I am ready for my quiz...I did remember all of your names, Tim, Dale, Tom and Lindsay. Thank you all, I HIGHLY recommend.

Theodore

Jul 17, 2015

I had a flat tire near the dealer so I arrived for service without an appointment. My problem was quickly taken care of and I was able to go on my way and make my lunch meeting. The service guy was excellent, kept me informed and answered all my questions.

Jacob

Jul 13, 2015

Service rep greeted me by name. I was in and out of service in no time. Irv Robinson a salesperson was very knowledgeable and informative on the BMW questions I had.

Sue

Jul 12, 2015

Dealer and Sales representative stand behind their sale.Anderson will make sure everything is right even several yearsafter sale. Anderson will go beyond warranty provided!They truly care about their customers.

Jason

Jun 30, 2015

Derek is an excellent service advisor. He always has a loaner car ready for me when I arrive truly making everything quick and simple. He keeps me up to date on any issues or things that are happening during the service at all times.

Mary Francis

May 31, 2015

It was easy to work through the process. When the car was ready, I need a ride to pick the car up and it was no porblem.

Gennadiy

May 25, 2015

I am very happy with the purchase of BMW X6 , pleasant sellers, the good atmosphere!

Richard

May 19, 2015

Nice to have had a loaner especially when my car was tied up for way more time than was expected for a pretty straight forward fix.

Mark

May 8, 2015

No hassles Kept me informed of what was going on with the car and got it done when they said they would

Alfredo

May 5, 2015

Whenever I have a question about the BMW or something doesn't feel right, I like to swing over for help. Why? Because Derek Cogdill (SA) is the man. I live in Chicago, but drive out to Crystal Lake for good company and great service. You can't find that in the city. ,Whenever I have a question about the BMW or something doesn't feel right, I like to swing over for help. Why? Because Derek Cogdill (SA) is the man. I live in Chicago, but drive out to Crystal Lake for good company and great service. You can't find that in the city. ,Whenever I have a question about the BMW or something doesn't feel right, I like to swing over for help. Why? Because Derek Cogdill (SA) is the man. I live in Chicago, but drive out to Crystal Lake for good company and great service. You can't find that in the city.

John

Apr 29, 2015

Great service advisor who takes time to explain options. Some of the best service team I have ever expericed with other make dealerships.

Jason

Apr 14, 2015

James Orton and Tim Conlon where both great! I feel like they went out of there way to earn my business!

Diana

Apr 11, 2015

The employees are wonderful, the timing estimates are always appropriate as well. Derek & Ken are always wonderful. They treat me like family.

Thomas

Apr 10, 2015

Derek is service is great to work with. He always keeps me updated on the status of the work and and makes sure everything is taken care of before i pick it up.

Michel

Mar 26, 2015

seeing our old friend Irv Robinson, Defenitly a big asset to your team, seldom seen a man with so much knowledge about cars and European delivery, he is the best!

Peter

Mar 24, 2015

From Start to finish from the porter to the Sales and Sales manager and Finance everyone once again exceeded my expectations!!!

James

Mar 24, 2015

James was very pleasant to work with. I appreciate the time he took to set up my phone, explain the navigation, and meet the service manager.

Dennis

Mar 21, 2015

I like having a loaner car while my car is being serviced. I also appreciate the time that is taken to get my car properly repaired.

Heidi

Mar 16, 2015

The exceptional care of the entire service team. Keeping me in the loop about all work being done, accommodating to all of my requests.

William

Mar 12, 2015

I like the personal touch and friendly atmosphere. I really like Gale Ekern and working with him. He always helps me sort out my wants and needs, in an easy going way.

Jingmin

Mar 10, 2015

the agent( Eric) is very friendly, knowledgable and honest, he also prepare paper work in advance so we can get paper work done without delay, also he spent much time to answer my questions.

Rico

Mar 7, 2015

Ken is an excellent service advisor. His commitment to providing a premium customer experience is refreshing and consistent. The service visits are a breeze.

Greg

Mar 5, 2015

Service guys were polite, especially Derek. Its amazing how those guys keep it all together under a fast paced environment such as that.

Jody

Feb 17, 2015

My salesman (James Orton) was not pushy - listened to what I wanted and gave it to me. I did not plan on buying a car that day! General Manager (Tim Conlon) was awesome too!James took the time to sync my bluetooth, register me online, set up presets in my new car of radio stations I liked, set my navigation to my home, my seat settings, you name it!!

Sue

Feb 15, 2015

Customer Care was personal and caring. all work was performed to expectation, and service agent saw to it that we were not experiencing any hardship due to extended time needed to perform repair. We were issued a nice vehicle to drive during that period. Derek Service Rep is Exceptional!

Diana

Feb 4, 2015

Salesman greeted us asked what we were looking for and brought some cars in front of office to do some test drives. This allowed us to get a better idea of what we wanted in our car selection.

Juan

Jan 30, 2015

Worked very well with us. Helped us when other dealers didn't. I enjoyed the friendly atmosphere at the dealer. Everyone there was very professional also. Excellent service. I would recommend dealer to everyone!

Ronald

Jan 29, 2015

I was impressed that you telephoned me to tell me of the air bag recall and ask when I could bring my car in.

Brian

Jan 14, 2015

It was quick and the time it took was what I was told it would be. The service intake person was very helpful and kept me posted on progress.

David from Florida

Dec 31, 2014

What a fantastic BMW buying experience!! My salesman, Gale, listened to me describe my desires and wants in a new 228i. He didn't pressure me at all - just good listening skills and a desire to help me make my decision. That's what happens when you work with a seasoned veteran! The entire process was a breeze; and now I'm in the driver seat enjoying my great ride back home in Florida!! I got a great deal from a true professional at an outstanding dealership!!!

Margarete

Dec 17, 2014

From the moment you walk into the dealership, you feel welcomed and at ease. Sales associates and service/reception associates are friendly and professional. There is no pressure to buy atmosphere; the sales team is respectful and allows customers to take their time and are responsive to questions. Details related to the sale and finance/service options are thoroughly explained. I appreciate the professionalism of everyone I talked with.

Lynn

Dec 7, 2014

Derrick in service department is a true asset to his profession and also nice to work with the same pleasant faces time after time when we need our car maintained.

Lorilane

Nov 28, 2014

Purchasing my new car was a very pleasant experience. I didn't feel any pressure and the entire staff was very helpful and welcoming. I will recommend this dealership to any anyone looking for an easy car purchasing experience. Irv was wonderful and I will buy my next BMW from him.

MikeV

Oct 25, 2014

I'm not one to write a ton of online reviews but I have been dealing with this dealership for years and it has always been a pleasant experience. Years ago we purchased a MKV GTI here and utilized this dealership for all service on that vehicle (of which there was much, it was a VW after all.) Every service appointment was handled professionally in a timely fashion. After trading in the VW on another vehicle I was always looking for an opportunity to purchase a vehicle from Anderson again. Many years go by and we are in the market for a mid sized luxury SUV. The process of ordering the vehicle was smooth and appraised trade-in values were more than fair. There were a few snafus on the BMW side but the folks at Anderson always did all they could to keep us happy. Hoping the opportunity to purchase another vehicle here arrives soon. I have my eye on an M2 if and when they come to the US.

Gary Kam

Jul 16, 2014

I just purchased a 2014 Mazda5 Touring from Anderson Motor. This place is definitely a very unique car dealership. Everyone worked there is friendly and very helpful. We been thru 6 dealership when we are shopping for our Mazda 5, 5 of the dealership will talk bad about other dealership up front and most salesman will put alot of pressure on us to purchase and seems very unpatient, however, at Anderson, they never said anything bad about other dealership and the salesman are very patient and down to earth on what they can do and what they can't do. Also Anderson does have the best price in town and are willing to work with you so you get the best deal and go home happy. I will definitely be back when it is time for me to trade in my other car. I recommend all my friends to give Anderson a chance to help you to find your next dream ride :) Thank you Anderson and specially to my salesman Phoenix Nelson and Manager Nick.

Billy Bob

May 27, 2014

Very interesting experience at Anderson. We purchased a used car from them. The lot itself was very nice and they had a good selection of vehicles. However, our experience was not an enjoyable one...ranging from misclassification of the car we purchased (advertised and labeled higher model than it was...actually a base model that we purchased) to having the finance manager get into a heated verbal argument with our sales rep (who was a great guy) and then berate him to us as we were trying to wrap up our purchase. Unfortunately, this enjoyment didn't stop there. We licensed our vehicle in a neighboring state and therefore they elected to use a titling company. We had numerous delays and didn't get our tags till 6+ weeks later (the 30 day temp tag expired and the car sat in our garage for 2 weeks b/c we couldn't legally drive the vehicle). Anderson never once called us to advise us of the delays. We consistently had to call them (2-3x a week) to call them for status. In true 'used car sales' fashion, Anderson blamed the titling company. We ended up calling the titling company and they advised us that Anderson submitted the request multiple times, but didn't have all the required documentation and had to routinely request the information multiple times...adding to the extended delay. All in all, our experience was brutal and I would have a hard time recommending this dealership. Customer service doesn't take much and unfortunately Anderson didn't appear to care about it once they received their money.

BMW 328

Feb 25, 2014

Only if I could give zero stars...RIP OFF!!! Broke more things than they fixed. They call themselves certified, but they are hacks. I wish I could tell more people how bad this service was. I will only go to MW now.

Bears Fans hb

Dec 4, 2013

Brought are new Mazda in for its one month check up and was very pleased with the service, good feed back on it and wash job. Zoom we were out of there....

Zoom ZoomHB

Oct 31, 2013

We wanted a Mazda and members of our family have bought Bmw,s. and Mazda,s from Anderson Motors with good things to say about service. After test driving CX5 Grand Touring with Brian Myers as our inside guy we were sure it was what we had to have but they had to get us the Soul Red! they did and we picked it up today. We are happy! Fair deal. Good people from reception to sales. Thank you Brian for your help and patients in setting up our phone etc.

Kye

Sep 15, 2013

I was shopping for a used Chrysler Sebring convertible. Every other place I had visited, prices were low, but the quality of the vehicle wasn't up to par (High mileage/Physical Body Damages). Anywho I had found my Chrysler on cars.com at this dealership. It was originally out of my price range BUT somehow these great men, Nick(Sales manager) and Dan Busch (Finance Director) worked a miracle and got me financed for my car!! This was my first car! They are persistent and really do care about their customers. Overall, I left the dealership extremely pleased with my purchase and felt I got the best deal possible! These guys are awesome!!

Richard from the Chicago Burbs

May 13, 2013

Bought a new VW Jetta TDI Sportwagen in Las Vegas, when major repairs on current car made it expendable. Drove the new car home ( To the Chicago area - on less than 3 tanks of fuel ) and have had it serviced at Anderson several times. twice for scheduled service, once for minor repair. Great people to deal with, only wish I could have given them the initial sale, but they will get my next purchase.

Viper Man

Jul 22, 2012

Overall, we had a decent buying experience and we are very happy with their staff. I a person that goes through a lot of cars, and what surprised is that in this dealership we were in and out in a relatively short amount of time. Literally one of the quickest buying experiences we've ever had. However, it is worth mentioning that our first trip to their maintenance department resulted in grease being left all over the steering wheel and door panel. I would have never expected that from a BMW dealership. The small maintenance infraction put aside, we would definitely go back to buy another vehicle from Anderson BMW.

Audi A3 Buyer

Jun 1, 2012

I really appreciated how easy Anderson and made buying my (new to me) Audi. I contacted my sales associate (Cassandra) initially through the online chat option and she was extremely helpful. I set up an appointment to test drive the car via the chat and when I arrived everyone was welcoming and very helpful. Working with Cassandra was wonderful - no high-pressure sales pitch or rushing me into any decisions just being helpful any way she could. I was pre-approved but Anderson was able to get me better financing and saved me quite a bit of money on my payments. Cassandra got all the information she needed from me via email to make the financing and paperwork go very quickly when I arrived to purchase the car. Everything went smoothly and I was on my way home in my new Audi knowing I was treated very fairly. Great experience and I would recommend Anderson and Cassandra very much!

Crazy driver

Mar 28, 2012

These guys were awesome. I had visited a couple of dealerships but I did not see someone so professional as these guys. I had gone there to buy a used car but the experience was a like a new car purchase. My purchase was so smooth and they took care of everything. Nick - the internet sales manager and james- the sales rep were the 2 people I dealt with and both did an awesome job.