Used Cars for Sale at BMW Encinitas in Encinitas, CA

hahmadi53

Sep 30, 2016

I have owned 5 BMWs in last 20 years including an X5 that I returned this week as part of the lease termination. They have demonstrated the worst service for 3 years which made me furious almost every time. Never bothered to fix the BMW recall. On top of that worst sales team attitude, not trust worthy and disrespectful. even when escalated, they ignored. They are nothing compared to Escondido BMW and other dealers in the area. I have never experienced disrespect in any dealership as much as this place

Danielle N

Sep 27, 2016

Mike Voiles is very friendly as my service advisor. Other staff in office are always willing to help each other as well, if needed.

Dr. Raymond L. Wright Jr.

Sep 26, 2016

Routine oil change and needed new tires for my 435i convertible. I was given a loaner vehicle a 5 series. Service was completed in 5 hours with a car wash. Mike Voiles is an exceptional service advisor!

Rafael

Sep 25, 2016

Awesome Customer Service!! Definitely recommend! Thank you,

Michele Merk

Sep 23, 2016

We were back in the market for another BMW due to a longer commute and needing more mileage per gallon since moving to Temecula. I really enjoyed our BMW 2014 x1, however we thought it would be beneficial to review with our Sales Manager Juan Duff who gave us exceptional service when we purchase our BMW x1 in 2013. We were so thrilled when we test drove the 2016 328D we purchased it the next day!

Robert & Michele Merk

Sep 23, 2016

We were back in the market for another BMW due to a longer commute and needing more mileage per gallon since moving to Temecula. I really enjoyed our BMW 2014 x1, however we thought it would be beneficial to review with our Sales Manager Juan Duff who gave us exceptional service when we purchase our BMW x1 in 2013. We were so thrilled when we test drove the 2016 328D we purchased it the next day!

Porter

Sep 23, 2016

The entire staff was welcoming and felt like they were there to help me find the best deal.

Ardo

Sep 21, 2016

I received a special service from Nicole in BMW Encinitas on the day of her birthday. She not merely taken care my car well, but, also arrange shuttle to send me to beach and pick me back from there just before my car ready. It's really a special service I experienced.

Valued Customer

Sep 16, 2016

Mike Voiles, great customer service!!! He has knowledge and treats not only me but the other customers around in a very respectful and kind way.Great job Mike, great job BMW Encenitas having Mike as part of your team!Karla

Nwegner

Sep 15, 2016

He was great!I really enjoyed the experience and never felt pressured.

Walter BregmanValued Customer

Sep 15, 2016

Excellent throughout. Fast diagnoses and fast repairs. Easy to get loaner car.

Robert S

Sep 13, 2016

We had a wonderful experience with Andres. He is kind, knowledgeable and was very good to work with. We ended up with a beautiful BMW X5 and we feel great. We were treated with respect and kindness and we will come back from now on to buy our other cars from him. We will also use BMW Encinitas, CA to have our cars serviced. Thank you again!

Doug

Sep 12, 2016

Anthony Razzouki the internet sales mgr responded quickly to my inquiry and set up a time to drive the car that worked for us. Went out of his way to make the deal happen and stayed late to work with our schedule.

UCSBfan

Sep 7, 2016

Stopped in to look at new cars. Negotiation took 5 minutes. Paperwork done in advance by salesperson. Easy and a good deal.

JulieP

Sep 5, 2016

Keith at BMW Encinitas was wonderful to work with- the repairs to my car we finished quickly and they gave me a great price.

Chandra

Sep 2, 2016

I have always received exceptional service from BMW Encinitas. There are many places you could buy a BMW from in Southern California, but in my own personal experience BMW Encinitas is hands down the best BMW dealership in Southern California. I purchased my 535i from there two years ago and have been beyond satisfied with thier upkeep of the vehicle. They provide great customer device and quality work. I highly recommend them and my great service advisor Mike Voles!!!

Al

Sep 1, 2016

It took a few times, but finally I leased the right car.

tony

Sep 1, 2016

Andrew and matt were great but took long for paper work

Niko Sougias

Aug 30, 2016

Mike and the team at BMW Encinitas did a great job repairing my X3. Thank you!!

e beach

Aug 27, 2016

it was as good an experience as i have ever had buying a car !

Hawaii

Aug 27, 2016

Had service done, was great. Mike the advisor was great.

Ryan

Aug 26, 2016

Great service, really appreciated how Andres Aldrete assisted us through the entire process... it was great!

Barbara & Steve spiva

Aug 24, 2016

Nicole is great look forward to having her as my service advisor. She has great personality and very proffesional.

PRP

Aug 24, 2016

Darrin F. is incredible. Terrific service and super professional. I have bought a lot of cars in my life, and this was the best experience. It was a better experience than cars that cost twice as much! Keep up the good work.

Kirt Stephenson

Aug 21, 2016

Mike did a great job of communicating throughout the service process.

MartinSD

Aug 17, 2016

Came in to look at used and new BMW to replace a recently totaled car - Adam Talesh showed me options and was exceptionally knowledgeable, both as far as car features and financing options were concerned. Felt it was one of the best sales experiences ever and ended up leaving with a brand new 3-series BMW.

Kelly

Aug 16, 2016

Picked my car out online, came in the next day to view and test drive, and within hours drove away in an X1! I had a great experience at BMW Encinitas and can't see myself ever driving anything else. Anthony Razzouki treated me kindly, professionally, and made the whole transaction seamless.

Valued Customer

Aug 16, 2016

Always a great experience from beginning to end with Mike.

Joanie B

Aug 13, 2016

I recently purchased my latest car at BMW Encinitas. Everyone there was really great especially my sales person Jordan Fisher . I was by myself (a bit overwhelmed) and he took his time to explain everything and really made the whole process very easy!

Wes T

Aug 12, 2016

My service rep, Mike was the best service rep I have ever had in my life. He took the time to completely design a service plan and get a number of repairs completed under the 50,000 mile BMW service as well as some warranty work that was needed. Mike is a first class service rep, the best of the best!

Gina

Aug 12, 2016

I have my i3 for service at this location, Heather (service rep) is very thorough and informative

Timothy

Aug 10, 2016

Mike Voile (Service Dept.) was friendly and professional.

JohnUSC

Aug 10, 2016

I went to the dealership to look at X5 and ended up buying my dream X5 M SUV. It was a great experience and Anthony Razzouki was fantastic to work with. Even followed me to the bank to get my Pink slip about 45 minutes drive from the dealership. Couldn't recommend this dealership or Anthony more strongly.

Ozzy

Aug 9, 2016

Great service, happy with all the help I been getting

Adrian Crisci

Aug 9, 2016

Many things excel at this dealership:? The fast replies for internet service / financing, vehicle into.? The personal service quality and professionalism.? The quick financing and excellent rates without hassle.? Understanding the customer.? Going beyond and above standard service.I have never been treated so well and purchased a car that fast !Kudos to the entire team.

Theresa

Aug 9, 2016

The repair and service process went very smoothly. Darren was responsive and informative throughout the entire process.

Gita

Aug 8, 2016

great dealership. i have bought last several cars here

Jo/ Happy Owner

Aug 7, 2016

The salesperson was really great & went out of his way to help me understand how the car works (this is my 1st BMW) I am very happy with the time he took to set some of the features of the car. It gave me a good start in enjoying my new car.

Kasey

Aug 3, 2016

Turned in a lease and got into another. Couldn't have asked for a smoother transaction. Everyone was exceptionally nice, knowledgable and efficient. Paul (in sales) is about as honest and helpful as it gets. Would recommend anyone to BMW Encinitas

Jim

Aug 3, 2016

My sales person was excellent. Unfortunately, I've had post-delivery issues and management at this business seems interested ONLY in getting me to give them "10's" on their customer satisfaction survey, and NOT on addressing or solving my problems, which they said were "my fault" (definitely not true). Very disappointing. I'll never recommend them to a friend, or purchase another vehicle from this dealer.

Eduardo

Aug 1, 2016

Another great deal with BMW Encinitas! Another one, yes, another one! Another great deal...!

Stephen

Aug 1, 2016

Terrific customer service. Very accommodating, whether you would like to wait for your car ( a bit longer than originally told) or driven home or offered a loaner for the day.

Mie

Jul 30, 2016

Nicole was one of the best to work with, smart , alert, quick and professional. I'm impressed

Arther

Jul 29, 2016

I'm living in Irvine, but I would go all the way to Encinitas to do service for my car. The best service ever

Michael

Jul 23, 2016

Went in to have some problems looked at that I noticed and Mike as well as the team in the service dept. took care of the car. I did need a loaner so that they could try to duplicate the problem and did find that all appeared ok at this time. Will continue to monitor the concern. My car was ready and all checks completed and with courtesy and respect from Mike the service advisor. I look forward to our next check up.

Daniel Ellinger

Jul 22, 2016

Thanks go out to Anthony, Kyle and Craig for making my first BMW experience so memorable and smooth. You fellas are the best, thanks!

Brandon

Jul 20, 2016

I called to ask if they could do a price out the door for a certified pre-owned 2013 328i Sportline. They agreed to my price right away, which was a great deal. Jessica, the salesperson was great and very helpful. They extended the reservation on the car from two days to a week for me and I ended up buying it. Great car and I got a great interest rate!

James

Jul 20, 2016

I had a nail in my tire and they quickly replaced it

Rodney

Jul 20, 2016

My sales rep, Juan Duff, was awesome to deal with. Great dealership.

Ed Bustamante

Jul 19, 2016

Paul did a great job! Would buy a car from him again.

Manny G.

Jul 19, 2016

They made it very easy to buy a car. I would recommend them to all my friends and family. Great customer service..

Diana Wright

Jul 13, 2016

Our Salesman, Joey was awesome. He was extremely knowledgeable and took the time we needed to make the best decision for us. We drove drove 3 different models and he was patient and educated us on the features of each vehicle as well as explained the different options on all the models. I am looking forward to buying my next BMW for Joey and Encinitas BMW.

Just a car guy

Jul 13, 2016

working with Christian (and Andres) and the team was fantastic. very simple, straight forward and they were very professional, courteous and made it fun. It is great working with people who are professional and passionate about the product they sell. And deliver a quality service that matches the car you are buying. The follow up has been a nice surprise as well. Has restored my faith in buying at a dealership. Great job guys! And Thank you.

Mark huffman

Jul 13, 2016

Keith Sherman is an incredible employee. Treat him like the gift he is to your organization

AL

Jul 12, 2016

This was my first BMW purchase and it was great to be able to buy from the local guys. Buying a new car has never been one of my favorite experiences, but once past the inventory choice and price discussion, the process was efficient and straight forward:

Sherri

Jul 11, 2016

It was my first time there. Darren was extremely professionally and kept me up to date at all times. I was able to have a loaner car, which made my life a lot easier. I will continue to take my BMW there.

Lara

Jul 11, 2016

Prompt and good service. Mike really listens to the client and their wishes. I drove past two other dealers to come up there. 25 miles or so. I'd do it again.

Adrian Stoian

Jul 5, 2016

I bought 2008 BMW X5 x3.0si with 73K miles. I had the car for 4 days and I can say that this car is great in all respects. Very professional sales person. Very knowledgeable and helpful all the way during the sale process. Definitely I will recommend Adham Talesh and this dealership to all my friends ans coworkers.

John & Emily

Jul 5, 2016

We purchased a 3 series and the process was very easy from beginning to end.

John

Jul 4, 2016

Clean facility. While awaiting my car that being serviced, the young lady in sales approached me and was actually quite good. I told her I was waiting for my car and she engaged me in a conversation and did a pretty good job of describing the new 2016 i8 model I was looking at (I have a 2014 i8). I was impressed even though she said she was relatively new to the dealership.The fellow in service could not have been more professional and, followed up properly which is a bonus. Good job! Thanks! John

Mishler

Jul 3, 2016

Great buying experience from Joran at bmw Encinitas

Craig Schechtman

Jul 1, 2016

Nicole Witzke did a great job of keeping us informed since car needed more work than expected. Loaner car was fun to drive!

Brent

Jul 1, 2016

Service was good and easy to get an appointment. Only downside was how long it took.

Lulu

Jun 28, 2016

Excellent service and care by the salesperson, manager, & finances

Chaitanya Shah

Jun 28, 2016

We went to BMW Encinitas for our latest BMW X5 and had the worst experience of life. I've had the worst customer service which was not only limited to bad customer service but me and my wife were insulted on multiple fronts. We talked to one of their managers "Justin Beck" because the manager whom we were dealing with originally was not in office. Justin was really impossible to talk to and couldn't accommodate our request that we will pick up the car on the next day instead of that day. These were his exact words on the phone "I would rather sell this car to someone else, don't waste my time. I don't have time to deal with you, I have better things to do". We found this very derogatory and xxxxxx, and anyone in our place would. I have had better service while buying a $6 car from toy store than a $60K car from BMW Encinitas.We hung up the phone and dealt with other people to proceed with the deal, since our old car didnt have much life in it. When we went to sign the contract for the car, we came across their finance manager "Eddie Alriz" who had a really bad attitude. With his utterly bad attitude, he gave half information while made us go to dealership twice for a contract which doesn't take more than 20mins to get finished.The only two good people we dealt with at dealership were Adham and Kim Rosenberry, if it were not them, we would not even have purchased the car.

Richard

Jun 24, 2016

On time service completion, comprehensive and great service advisor.

Rick

Jun 23, 2016

This dealership/repair facility provides superb quality service, top customer service and satisfaction. Lack of parking spaces detracts from an otherwise perfect overall review.

Terri

Jun 23, 2016

Mike was extremely efficient and customer focused. He was a delight to work with and because of him I would return to the dealership for repairs.

Brian Whelan

Jun 21, 2016

After recently purchasing a BMW X1 from BMW of Encinitas, I would highly recommend this dealership to anyone in the market for a new or used BMW in the San Diego area. They pride themselves on top-notch service and will beat any offer from other local dealerships. My wife and I especially liked our sales advisor Andres Aldrete, who did his absolute best to ensure our satisfaction.

Miles Kenney

Jun 17, 2016

Jordan, at BMW Encinitas, was remarkably easy to work with, highly motivated, and simply made the experience of purchasing our Toyota 4Runner at BMW Encinitas a good time. Honestly, he could have made more money likely working with someone purchasing a $100,000 BMW! He treated us as if we were that customer for a car the tenth of the price.

Eric J Mathur

Jun 16, 2016

Routine check up went great and washed my car too!

Michael

Jun 13, 2016

Keith S. (service advisor) has been providing me years of excellent service. Their parts department does an excellent job as well.

Robert fagan

Jun 13, 2016

Very good service. Quick and thorough. Saturday availability much appreciated.

Luther Davis

Jun 12, 2016

The team at BMW Encinitas was outstanding! Jeremy provided excellent customer service that was "above and beyond" what I'm accustomed to when car buying. I started by calling in about a vehicle I'd seen online. Since I'm about 2 hours away from the dealership, I didn't want to waste a 4-hour round trip if I had to tolerate typical car dealer nonsense. I was pleasantly surprised that BMW Encinitas was willing to talk numbers over the phone, and genuinely didn't want to waste my time. They assured me that the numbers we talked were workable, and that it' d be worth my time to come down. True to their word, they had the right car at the right price. They valued my trade reasonably as well. All in all, it was an easy car buying experience. My wife and I had a good chat with Jeremy as fellow military veterans, and (this is highly unusual) he even offered us concert tickets to see a major band in LA after the sale was done. Seriously, great customer service, good pricing, and I love my M3! Thanks to the BMW Encinitas team.

Andres Olvera

Jun 11, 2016

The service was awesom !!! The people there are good and Cain

Ken

Jun 8, 2016

My 2015 328d was not cooling properly. I had an appointment with Nicole and she arranged a loaner car for the day. The car was ready by late afternoon and, after adding some Freon was now cooling well. I met another staff member and both were very helpful.

Katherine Alexander

Jun 4, 2016

Anthony Razzouki was very helpful and made the experience of buying my first BMW very pleasant. I appreciated the fact he was straightforward, informative, and presented options without pressure. I also really liked the dealership as a whole...very professional and friendly. BMW Encinitas came highly recommended by a friend of mine who has owned BMWs for many years. The gentleman who helped me with the finance end of things was great. (Don't have his name handy, but Anthony can tell you who it was.)Thanks BMW Encinitas!

JV

Jun 2, 2016

I purchased my 750Li from Encinitas BMW just over a year ago. Anthony Razzouki is the online sales manager who assisted me in purchasing my gently used 2007 vehicle with crazy low milage. Anthony made the buying experience simple. This vehicle was initially purchased from their dealership, and he treated me like a repeat customer. There were minor things like the rear window screen and an alignment that was thrown in the due bill to be repaired, but Anthony had the rims refinished because he said "we can't have you leaving this place with your rims looking like that!" I think it's that above and beyond attitude that solidified my judgement of this establishment.Since the previous owner utilized Encinitas BMW for all of her vehicle maintenance, my car was basically "born and raised" at Encinitas BMW. I followed suit with servicing my vehicle there. Anthony talked me into purchasing an extended warranty which has been a God send in monetary savings!My service consultant is Mike Voiles. He is the most professional service rep I've ever dealt with along with the fact that I believe he has my best interest in mind. I trust that when he gives me a price, that is the bottom line and he's done his due diligence to get me to the lowest price possible.I actually have a friend who owns a BMW service shop but I still take my car to Encinitas BMW because although I may save a little money here and there by utilizing my friend's shop, I am a loyal customer who believes that the quality of service, across the board provided by Encinitas BMW, makes using their services a no brainer.Their free vehicle loaner program is the best. I have never had a loaner vehicle with more than 2000 miles on it. It's basically like driving a new car every time!I believe it'd be hard for anyone to find a better BMW dealership that gets five stars from sales to service across the board like BMW Encinitas. I have confidently recommended BMW Encinitas to anyone who is in the market for a vehicle.

LaCostaTeacher

Jun 1, 2016

I purchased a new X3 from Encinitas BMW. Everyone was very professional and low pressure. The whole process was a great experience. The salesman, Paul C., was very knowledgeable and did a great job of explaining all of the features. I received the vehicle that was right for me, at a good price. I received follow-up calls to make sure that I was happy with my purchase, and to see if I had any questions. I would definitely recommend this dealership --and this salesman -- to friends. Love my new car!

David

May 30, 2016

I had a bike carrier receiver mounted to my 2016 x5. Both the Parts and Service teams were very helpful and easy to work with. ??

Chris

May 27, 2016

Super easy buying process. Great people and very nice dealership.

Maryam majdi-Yazdi

May 25, 2016

I had a very pleasant experience there. From the salesperson and specially the general manager. I was treated very well. i am very happy with my purchase and the people who assisted me specially Andres and Darrin.

DonL

May 22, 2016

I went to BMW Encinitas to return a leased 3 series and look at options for a replacement vehicle. I ended up buying a 5 series. The salesperson Jordan and after the sale "Genius" were great. I also felt like I got a fair price on the car.

Mary

May 20, 2016

I bought my BMW here ten years ago. They've always taken excellent care of my car for me. They are kind, honest and try their best to keep repairs affordable for me.

Robert Carlsbad

May 17, 2016

My experience with the dealer was good then bad and then when confronted with the mistakes that they made, they fully responded and corrected them so that i would drive away in the car that I wanted. They truly responded with respect and goodwill and I will be a true customer to them going forward and would recommend them always.

S Allen

May 15, 2016

They did a great job. I don't think much of having to complete this review

VN

May 14, 2016

the staff was helpful in getting my service done efficiently

Lori Gollaher

May 12, 2016

Service message alert came on, pulled over and contacted BMW of Encinitas and was able to get in at 5pm on a Friday. Thomas Nerhus took care of the matter professionally and quickly. He had my loaner all ready for me. This is the type of service any BMW owner should receive.

Jfansworth

May 12, 2016

I first came to BMW of encinitas to purchase a used X5 diesel I saw for sale on the internet. I got to the dealer pretty late at night and tired so I wanted in and out of the place. I got there and didn't go over the car as well as I should have but being in the car industry most of my life I assumed a new car bmw dealer wouldn't put junk out on the lot to rip off the locals and ruin their reputation, I was wrong... On the way home I noticed a tail lamp failure, I didn't think much of it but when I got home I found the light was working but the malfunction indicator was still on and this is a bigger problem then just a bulb. The next morning I walked up to the drivers side and got in, I started to adjust my mirrors when I saw something looked wavy and not straight on the passengers side (saw this in the mirror). I got out to investigate and was horrified to see that the bmw I just purchased and was assured by the dealer had never been in a accident had clearly been in a accident and repaired poorly. I called and they tried to tell me that just because a car has been in a accident doesn't lower its value... idiots... then tried to tell me if the car has been repaired properly then it shouldn't matter, I stated if the car had been repaired properly I wouldn't have noticed the repair... They reluctantly took the car back, I told them to sell me a brand new X5 at a good price and they did. I had a X5 built to my specs and waited for it to be ready. I stated I wanted to take delivery at the BMW factory as I saw online available and even asking several times for this they ignored it and sent the car to the dealer in SD. Whatever lets go get our new car, I get there and the car had 10 miles on it, this may seem like no big deal but when a car is delivered to a dealer from the factory it comes with under 2 miles on it every time (I sold cars for over 20 years so yes I know this for a fact). My car also had none of the little xxxxxxx on the tires that are there when they are new. I have to assume the rest but I believe they took my car out and beat it, did donuts or something because the driver side rear tire had a rip in it when I got home and as I stated there were no xxxxxxx on the tires and the car had 10 miles on it. Then the phone calls start. I would get a phone call and ignore it because I was at work and it would immediately ring again so I would silence it again, then it would ring again right away. It was like I was being harassed by a drunk ex girlfriend or something. After this happened a couple times I called the dealer and asked them to stop calling me, they assured me the calls would stop, they didn't. After a few weeks of calls I called and bitched out the salesmen who sold me the car. Once again he assured me the calls would stop. A week later same thing calling and calling and not leaving time between calls making my phone ring over and over while I'm in a meeting. Finally I answered and it was the very salesmen who assured me the calls would stop!! I was so mad he was acting like a child (Juan Duff), this clearly must have been because they were mad I returned the first car and mad I wanted to order my car the way I wanted it instead of picking one off the lot. This is a run down dump not worthy of a BMW badge on the building. The place is falling apart in every way. The sales team is weak, the cars are junk. the building is falling apart, they have no idea how to treat customers and apparently no idea how to pick or repair used cars since the first car had been in a accident and either the used car manager didn't notice or their body shop did a horrible job fixing it. Either way the used car manager shouldn't be working there because he either couldn't tell a car had been hit when he bought it or he didn't check the body work after their body shop fixed it. Either way he doesn't deserve his job and should go to a $5k or less lot in the ghetto or something if those are the kind of cars he picks and sells.GO TO ANY OTHER BMW DEALER IN THE WORLD!!

Odell

May 11, 2016

Quick and curteous service. Good experience as always.

Francisco

May 9, 2016

Keith Sherman was great and professional. Had my car the same day. Thank you so much.

Marc Rudich

May 8, 2016

I purchased a BMW 435i trading in a Lexus ES 350 The process was expeditiously handled and I received excellent education about my vehicle

Tony J

May 5, 2016

The entire team including my salesperson, Paul Clarke did an outstanding job. The process was seamless and quick. The entire staff works together and truly makes the entire process a breeze. I would recommend BMW Encinitas time and time again.

Cary

May 5, 2016

Took excellent care. Thanks all.

Emile Clifford

May 3, 2016

I recently purchased a X3 from Ronaldo. My husband and I had intentions of looking and test driving, possibly purchasing, but didn't think it would happen. Well, we did! Ronaldo was great - very attentive, detailed and basically gave us all the time we needed to make our decision. He took us through all of the inventory and made sure we were getting into a vehicle that was a perfect fit for our needs. We left with a new car that day and went back week later for some add-ons and our Genius Session.

Greg Tanner

Apr 28, 2016

I had a very pleasant experience buying a certified 2013 535i from BMW Encinitas. The car is in excellent condition and it was priced very fairly. Anthony Razzouki was very helpful and he spent a lot of time with me to make sure I was completely satisfied. He is a hardworking, sincere person and an all around good guy. I would recommend that anyone interested in a BMW should contact him.

Patricia Brutten

Apr 26, 2016

I recently purchased a 330e hybrid from Jeremy Shadburn at Encinitas BMW. I was very impressed at the level of service from his ability to respond very quickly to my requests, and obtain the car of our choice, and then proceed to let us know everything about it, and it had only been in his showroom for one day. Cars are so much more sophisticated these days, it takes a very good working knowledge to be able to teach the clients about all of the bells and whistles! Jeremy was a complete professional! He even was willing to meet us down the street, to finish the paperwork, as we celebrated our new purchase with margaritas! Now that is service! Jeremy is the best!

JLB

Apr 26, 2016

Great experience - Paul, the sales person I dealt with was excellent

Michael Filice

Apr 25, 2016

Great service. Great deal. Great purchase follow ups.

Geoff H

Apr 17, 2016

Adham took great care to make sure deal was good fit for us

MSB

Apr 12, 2016

Great dealing with Paul Clarke! A lot of fun, but very professional.

BIJAN EFTEKARI

Apr 6, 2016

Great Dealership. Great staff. Very honest people. I bought a 2008 Mercedes Benz which runs great in a very reasonable price. I was in the market for one month and found this one the best. I will buy my next car from this dealership again.

Sid

Apr 5, 2016

Sales guy - Andrew that helped me was very knowledgeable and explained me about the car and all through the way

MK

Apr 4, 2016

Very helpful sales person. It was great experience. Thank you

M E Naddour

Mar 21, 2016

Always the best experience at BMW Of Encinitas. Jeremy in sale is the guy to go to for the best deal and the best service ever. Bought 6 cars in less then 2 years. Every time exceed the previous time. I don't get it how he can do it every time. I am a picky crazy guy and it amaze me how he continues to exceed my expectations. Thanks Jeremy. Recommending few friends for him this week.

Jul

Jan 29, 2016

Loved buying my car and working with Alex and Justin.

Helen Kaiser

Jan 28, 2016

I worked with two salespeople - first Ronaldo and then Andres. Both of them were very helpful and knowledgeable. Ronaldo helped me a lot with getting a financing plan that worked well for my budget and Andres was able to conclude the process. I appreciated that both of them were straight shooters while also being respectful and they gave me space and time when I needed it. I would definitely recommend BMW Encinitas to a friend!

Patty K

Jan 27, 2016

they are fast and very professional didn't waste to much my time.

Sandra Reese

Jan 19, 2016

Had a great experience meeting with Representative Gerardo Zayas, who was most personable, experienced, offering information on whatever question was asked regarding my 328 i BMW acquired.With so many customer car services offered, it is definitely a pleasure to do business with BMW Encinitas.Sandra Reese

Van Guy

Jan 17, 2016

Very good; patient and knowledgeable salesman. Nice follow up process after the sale.

Mary Anne

Jan 16, 2016

We visited BMW Encinitas 2 times during our search at various dealerships for my next pracical but fun car...each time comparing different makes/models we saw and/or test drove to the mini clubman I purchased at BMW Encinitas. We met Juan on our 2nd visit and he iwas very knowledgeable about the cars we test drove including the one I purchased. He was genuinely friendly without being pushy. I told him what I was looking for in order to buy the car...and he was thankfully able to do it. He is a great salesman and this dealership has such a great selection of used BMWs and minis. Juan made it easy for me to purchase the car that I first fell in love with on my first of the three visits at the dealership. I love my driving my mini!

kyle

Jan 15, 2016

Kilroy was great buy your next car from him. he was super helpful and knowledgeable. what a great experience

Adel B.oatright

Jan 14, 2016

Anthony Razzouki was an excellent sales person, was patient and provided us with options that met our expectations. Thank you - Adel B...

charlie Koudsi

Jan 13, 2016

This dealership made my buying very easy and quick. I had asked for different grills for the car which they shipped to me the following week but threw in a new set of floor mats without me ever asking for them. They absolutely great!!!

Alicia Gilliam

Jan 6, 2016

I am so incredibly impressed with BMW Encinitas. I recently purchased a BMW X5 and worked with Anthony Razzuoki, Internet Sales Manager. Anthony was knowledgeable, patient and exceeded my customer service expectations. He never rushed me or pressured me to make an immediate decision and only showed me cars that were what I described and best fit my lifestyle. I made my final decision after Anthony left work and knowing that I had limited time availability, he turned around (albeit in a completely different part of the county) at 8:30pm to get the deal done. We were at the dealership until nearly 11:00pm and neither Anthony nor Nelson, the Finance Manager every made us feel like we had inconvenienced them by keeping them so late. This is a true example of exceptional customer service and I can honestly say that I will never take my BMW business elsewhere. Last but not least I absolutely LOVE my car, this is my 3rd BMW, but the only one that is exactly what I have always wanted. Thank you Anthony and Nelson!

Philippe Prokocimer

Jan 4, 2016

Positive experience overall. I got the car I wanted with no options I did not want. Only gave 4 stars on Facilities because the premises of the dealership are very tight, just hard to reach and park.The Genius was a great service, helping to better use the electronics.However, I am generally very happyt with the purchase.

Rosarin Kriengprarthana

Jan 4, 2016

Adham Talesh at BMW Encinitas went above and beyond during the sale of the car to me. We stayed way beyond closing, and he helped me move copious amounts of junk (suitcases, backpacks, bags, etc) from my old car to my new BMW. Thank you so much. Rosy

Ramez

Jan 1, 2016

I had a great experience at the Encinitas BMW. Adam was great, helpful professional and he went above and beyond in making sure I get what I wanted. I had called Adam over a year ago to ask about cars and he was also consistent in checking with me on monthly basis to see if I am interested. When the right time came, Adam was my salesman of choice.

Toros Baburian

Dec 29, 2015

it was fast and satisfying.no problems pleasant experience all good

Manuel pina

Dec 29, 2015

Everything was perfect. I just didn't like the wait time

4th BMW

Dec 25, 2015

Andres was a great partner in buying my new car. He listened to what we were looking for, answered our questions and made the purchase process easy. I would refer him to anyone looking for a new BMW.

Sylvia

Dec 22, 2015

Great from beginning to end and not pushy. Just very helpful :)

Cindy Colato

Dec 22, 2015

I was very nervous as this was my first attempt to finding my new car. Now that I have my dream car I would like to thank the team at BMW Encinitas for making the process as comfortable, fun, and easy! A special thanks to Ted, Kim, and the GM Darren!

CSamuel

Dec 14, 2015

I mistakenly marked just one star on my last review when I meant to make my review as all 5 star...I didn't press enough stars, my mistake.The service and operation of Encinitas BMW is excellent and my sales rep, Andres, Aldrete, is the best I have encountered in all the many new cars I have purchased, at least 13 BMWs alone.

Jay G

Dec 10, 2015

No a great buying experience for my wife's first luxury car purchase. The dealership is packed with cars but not much space for anything else. Even though we made an appointment to test drive a specific car it took over 30 minutes just to get it out of the lot because another car was parked in front of it. It took a total of 3.5 hours to lease the vehicle we already selected. We were not offered water or giving any updates as to what was going on. The manager tried to argue with me after we had waited for over an hour just to sign the paper work. Not a luxury brand experience and I have had much better service purchasing another BMW at our local dealer. Even our local Ford dealer has better customer service and gives you a coupon to go to their cafe and get snacks while you wait. The online services were also not registered to my wife's email address correctly.

KY

Dec 8, 2015

Great dealership. We bought an X5 from Ronaldo, the best person we have ever bought a car from. He was pleasant, knowledgeable and not at all pushy. In fact, the whole staff we had the pleasure to meet was first rate.

CSamuel

Dec 8, 2015

My salesman was Andres Aldrete, who may be one of the best on earth. I have purchased over 14 BMWs and encountered countless salespeople and he was the most courteous, HONEST, and professional of all.I learned he is one of the top producers at Encinitas BMW and I understand why...Regarding the dealership, it is owned by AutoNation now and they are a first class, fair and well run operation. Classy but offering the least expensive deals. They really want to move the new cars and treat you like they truly appreciate the business.

Andrew G

Dec 4, 2015

My wife and I have purchased a number of cars from BMW Encinitas over the passed few years. (X1, X3 and an X5). The sales staff are welcoming, friendly and easy to deal with. The servicing staff are equally as helpful and accommodating. We have recommended BMW Encinitas to both family members and friends, who have also purchased from the same dealer.

Tammy B

Nov 30, 2015

Been looking for a specific car, down to the exterior and interior color. Got notification of one available in CA. I'm in CO. Called right a way. Had that car in my drive way shortly thereafter. All the staff were so helpful. Would work them again.

WM

Nov 27, 2015

I was scheduled for an appointment with a loaner vehicle. The service personnel that was working with me was Thomas. I described the issues with the car and the items that needed to be checked. He was very insolent and smug. I left the dealership due to his attitude and the inability to get the work completed that I needed done.

Davis

Nov 26, 2015

Awesome staff, always ready to answer any questions they have. DP

Car fan

Nov 24, 2015

Sales person and manager were very professional and helpful. I told them what I neededd and they helped me without waistiing time. The entire process was very p[leasant, which is unusual when buyonh a car. Even the finance department was quick and helpful.

Judie ,SD

Nov 24, 2015

My service director pursued coverage for a re-do item which was very important to me. It was totally taken care of because of his perservance.

Tina Robinson

Nov 22, 2015

BMW Encinitas worked with us on our purchase and, even better, came though for us after our purchase!

Neil Black

Nov 20, 2015

Routine oil change with first class service. One of the mechanics even left a note in my car thanking me for my military service. It doesn't get any better than that.

PC

Nov 18, 2015

The dealership is good for tracking my new car since it is the first one of the new 2016 model. However, it delayed my delivery schedule due to the car needs to be update its software and it took more than 16 hrs to complete.

Fernanda

Nov 18, 2015

The service was excellent. They made my buying process really easy and enjoyable. I am happy with my purchase.

JasonTheGolfer

Nov 12, 2015

I had an amazing car buying experience at BMW of Encinitas. The staff was helpful and friendly but not pushy or overbearing. They stayed late to let me test drive all the cars that I was interested in. They also took the time to explain the numbers with me and the benefits of both buying and leasing so I could make an educated decision. They were truly helpful. Thank you so much to Darrin Fetterolf and his whole team for such a great car buying experience.

Marc B

Nov 12, 2015

I had an OUTSTANDING experience at experience at Encinitas BMW, I can't wait to diversity my collection and purchase another!I would strongly recommend Sales and Service!!

fred

Nov 12, 2015

i was looking to change my old 650i convertible that i bought already at this encinitas bmw and Adam helped me in all possible way to satisfied me.He find me my dream car and pampered her in taking of the little scratch from the bumper( i am picky) and repainting it.The service is amazing, don't go to another dealer to buy your bavarian dream car.thank you again Adam.

JC Stanford

Nov 9, 2015

I recently had the pleasure of buying a new car at BMW Encinitas! Andrew Wood was a gem of a salesman. He made the entire process fun and enjoyable. He was extremely knowledgeable, engaging, and not pushy. He was just as excited as me when I drove my M4 convertible of the lot!

rose

Nov 3, 2015

professional and Excellent experience with Murat Ebesek

Justin Ly

Oct 30, 2015

Great service and love the car. Bill got me a great deal! I recommend to all!

ed in RC

Oct 28, 2015

I recently purchased a certified pre-owned BME 550i from BMW of Encinitas. The staff was very professional and courteous, especially Ronaldo Boschi. He made the purchase process simple and easy. We would purchase from them again and would recommend them to others.

BMW 320i

Oct 23, 2015

JUST a place to buy cars. I brought a 3 series BMW with a salesman who barely talk to me, and does not know the car so much. Only he can says is " I am gonna ask my boss." Again and again. I give my price of a car, he asked his boss 5 times. "nope", "wait, let's me try again." "nope","wait, let's me try again." ...........then the boss came out, he ask me, "why you wants this price, and already give you discount!" lol, terrible services. If you wanna buy a car, do not go there.

SJC

Oct 21, 2015

Bought an X5 with Murat and couldn't be happier with my choice.

Michael O'Heany

Oct 8, 2015

I had a great experience purchasing my previously owned 2012 Porsche Cayman!Ronaldo was terrific! I had been searching for a quality We arrived about an hour before closing and Ronaldo and his associates stayed until 11pm to complete the deal. They were professional and fair and I believe I received a very competitive deal on my new car!

Co

Oct 5, 2015

They always are available at the time I need to bring in my car and have it ready by the time I request.

X1 Lover

Oct 3, 2015

Buying a car can be a long drawn out and very unpleasant pocess. At BMW of Encinitas, they make this experience as enjoyable as it can be. Our Salesman, Anthony, was positive and friendly, knowledgeable and easy to work with. He made the entire process an enjoyable one for us. He even worked within our time constraints, as we had a commitment to keep that evening. I would definitely recommend the team at BMW of Encinitas!

Chalojas

Oct 2, 2015

My experience at BMW Encinitas was great, all the staff I came in contact with were friendly and helpful. I shopped at other dealerships before coming here and felt like I was being harassed not helped, I never had that feeling during this experience.

Robin

Oct 1, 2015

Juan was wonderful to work with. I typically do not look forward to the whole car buying process, but this was a great experience.

rrbceo

Sep 29, 2015

This review is for the service department at BMW Encinitas. This was my first visit to this dealership for service on my BMW X5 5.0i. First and foremost, i live in downtown San Diego and was searching for appointments on Sun across all dealerships in the area and they did not have any appointments until Thu of this week??? BMW Encinitas had availability on Monday starting at 7am. My service advisor, Darren Mauch, is one of the best SA's i have ever worked with. Extremely professional, knowledgeable and communicated flawlessly throughout the entire process. Darren went above and beyond the call of duty, during the diagnostic process noticed that my front brakes were close to their end of life, BMW Encinitas replaced the front rotors, pads and sensors during this visit saving me a trip. This level of service is exceptional and has exceeded my expectations. I would highly recommend Darren for his dedication and customer focus, he should be recognized for such great work by the BMW Encinitas leadership team. I will not be going to any other dealership other than BMW Encinitas for all my future service and sales needs. Thank you again Darren, job well done!

don silliphant

Sep 26, 2015

met with salesman, Richard (Keith) Ingold , after a brief phone conversation. upon arrival, at BMW, Encinitas, we were met/greeted by Keith. warm, friendly demeanor, firm handshake, big smile, and "how can I help you"! extremely patient, thorough, accommodating, and apparently enjoying helping us find the right car, as much as we were. Keith's attention to detail and follow up, must be legendary! far and away, the most "on top of it" car salesperson I've ever worked with. would strongly recommend ,prospective buyers, to spend a few minutes, and find Keith Ingold. you'll be glad you did.

Chris

Sep 25, 2015

Jessica the service agent is always extremely delightful. Jessica makes sure the repairs are done correctly and keep you up-to-date on the whole process.

BMW Owner

Sep 20, 2015

Rude. Seriously rude. I gave them a second chance and the staff is not friendly, not helpful. For a brand like BMW and for the price we pay for service, we are very disappointed in this location.

Debra

Sep 18, 2015

I absolutely had such a great experience with my sales person Adham Ahmadi TaleshBMW Encinitas..he has the patience of a saint as I was so indecisive about what sub or color to get, I went back 3 different times and each time he was so professional and informative. I had an issue with making sure my dog crate fit in the sub and he even put it in the sub to make sure it would work as I have a show dog to cart around.The car and ease of financing and purchasing it from beginning to end was so easy! I could not have asked for a better experience and the ride in the BMW is amazing not to mention it seems to have a brain and lets you know everything that you need!Love the quality of the BMW and mostly I am so pleased and would tell anyone that wants to buy a BMW go to BMW Encinitas and ask for Adham.

Greg Paulsen

Sep 14, 2015

The staff was courteous and knowledgeable. My only callout is that they said the transaction would be completed in 45 minutes as I had a prior appointment. In reality I arrived at the dealership at 3:30 PM and I was not able to meet my appointment at 5:00 PM. As it turns out it took more than 5 hours before I was able to leave with the car. Evidently there were other larger transactions that were being handled before mine and the finance dept was backed up. I mention this only because I made my decision to buy the car and I told my sales person that I could return later to complete the transaction. He kept telling me I was next in line for completion indicating he did not want me to leave.

Cynthia DiMatteo

Sep 12, 2015

Most Incredible Customer Service!!! Jessica in the service dept went over and above any customer service I've had anywhere!! I'd recommend BMW Encinitas to any and ALL of my friends.. Tip: if you don't own a BMW buy one ASAP!It is The Ultimate Driving Machine!!!!Cynthia

mb67

Sep 11, 2015

The overall experience was great! Anthony Beltran worked with me to get the car that I've always wanted, and I couldn't be happier!

Briana

Sep 9, 2015

I recently purchased a new BMW from BMW Encinitas and had such a fast and easy buying experience I would recommend this dealership to anyone interested in purchasing a new or used BMW. Darrin, Ash, and Murat all helped me and they were so kind and helpful. I felt very at ease and comfortable throughout the entire process.

Tracker

Sep 1, 2015

I have been to dealers that make you feel queasy about test driving too many of their cars for too long, and on more than one day. At Encinitas BMW, there was no hint of that attitude. They let me test drive as many cars and for as long as I needed to be able to make a decision. Most importantly, I never had a feeling of guilt about it, which is thanks to their smooth sales approach. Even the numbers discussion was not as 'pressurized' as I was expecting. Fun purchase all around. This was different than what you would expect.

Patricia R Hobbs

Aug 29, 2015

I found the dealership online and called for information on their selection of the BMW X5 Series. I spoke with Alex and he was very helpful so we scheduled a time for me to see and test drive the vehicles. I was satisfied so I made the purchase.

Joseph

Aug 21, 2015

I am not exactly sure where to start but I my experience with the purchase of my new i3 was the best car purchase experience I have ever had. Anthony Razzouki made that possible by working with me where I believe other sales people would have given up with all my specific demands and requirements ......THANK YOU Anthony! Another aspect of my experience that I thought was wonderful was to quick process with paperwork and finance, it was quick and easy.... in and out, that's what I like so I can get out and enjoy my vehicle purchase. Lastly .... I was contacted by Anthony a few days after my purchase to ask if I had any questions ...THAT's service, first time that has happened in the many previous car purchases. Encinitas BMW is my car dealership of choice going forward. Thank you BMW of Encinitas!

Negin Iraninejadian

Aug 20, 2015

Everyone was super nice and helpful. I got a great deal on a great car.

Albert Aparicio

Aug 18, 2015

Great Selection. Had exactly what I was looking for and very personable and easy to make a deal. Juan was a nice guy and very informative.

bing

Aug 10, 2015

The sales cannot match the price from another dealership and then the GM get out. She is very rude and try play me as a fool. I showed her the quote and she keep saying the invoice price is wrong and customer cannot get the invoice price and blabla... I told here the invoice price is no secret anymore and you can get it from either truecar or Edmund. She still try to fool me...

Eric Garth Erdossy

Aug 6, 2015

Very professional and responsive. No pressure. Alejandro and his associates at Encinitas BMW are very knowledgeable and were able to answer all my questions about the features of the car. Great overall experience. I own 5 BMWs and we service all of them at Encinitas.

joem

Jul 15, 2015

Ash is the worst dealer I met in my in southern California. Guy was outright rude and acted as if he is doing me favor talking to me. At first I assumed I was miss-reading his attitude while on the phone. But then his later comments confirmed his disdain for his customers. "Get over yourself and recognize that the clients that by these cars are more accomplished and more intelligent than you will ever be." On top of that he was deceitful with a bait and switch. Watch out! Dont trust him if he outbids another offer you have. He will pad it with some other cost, fee or interest rate to make it mush worse than your other offer. He is not typical of other dealerships who politely told me, "that's a great offer and we will not be able to match it, we advise you take it."

Kwaidan

Jul 11, 2015

I truly appreciate the opportunity I was given to borrow the car model I was considering buying for an entire afternoon of family life so that we could see how it would fit our various activities and the preferences of all the family members.

Tony

Jul 10, 2015

I bought a certified pre-owned BMW 528i, the service was great here, especially Adham. He helps me a lot. Best BMW dealer

Eleanor J. Christie

Jul 9, 2015

This is my 5th BMW, so I have had a lot of experience dealing with other BMW dealers. I found the complete experience in Encinitas to be helpful dealing with people who knew their business. They were cordial and they knew their business dealing with the car and the financial part.

Eric

Jul 5, 2015

Came here few years back after seeing 07 335i convertible. called in and salesman name Jeremy S. took my info and stated he will send me pics of the car asap... within few hrs I got the pics and decided to go down to encinitas bmw to check out the car myself w/ my wife. met Jeremy in person and he was professional from the get go. Went on test drive and when we got back my wife and I decided to make an offer..after few counters we came to a deal that we was happy thr terms. Unfortunately my credit was so bad that I wasn't happy w/ apr...after 2 days...we decided to take car back w/ no hassle due this dealership had 3 days/150 miles returned policy. Till this day, I talked to Jeremy on reg bases. really down to earth person!

SerjK

Jul 2, 2015

I knew exactly the car I wanted purchase, so I took a trip from San Diego up to the BMW dealership of Encinitas to find out if I'd get a good deal within my price range after checking out their website and being reffered to them by a friend, i went over to find out if their customer service is any better than the BMW dealerships I've visited out in SD just few days prior; i quickly found out the quality of their service when i was approached by a Sales Rep named Murat who made it very easy to find the vehicle I wanted and get the buying process a lot simpler and faster than I even expected. Though meeting him for the first time I felt as if he's been a friend for years, a real great straight up kind of guy you would want any car sales man to be. Murat and his associates were really friendly and helpful. They offer nothing but great customer service! I was very satisfied with the help and services they provided me with at the BMW Encinitas and I would highly reccomend them to anyone. Within less than two hours I was on my way home in my new 2015 428i Coupe. ?

dboydii

Jun 28, 2015

Bought on 3/28/15 a used 2012 BMW X3 certified not knowing it had three rear light LED panel system that were out before buying the BMW X3. And 5 weeks later inner light LED panel system when out. Originally it took over a month for BMW Mike Hegnei to decide to fix the problem with Eagle Community Credit Unioc thru Toyata AutoNation Irvine. So on May 2, 2015, they replaced three of the rear LED light panel system I pick up car on May 4, 2015. Five week later the four inner LED light panel system when out I called Mike Voiles, service Dept to see what needed to be done and made an appointment for Saturday, June 27, 2015. BMW changed there viewed and decided to charge me on invoice #543230 with a small discount a total of $398.17. Now, I had the BMW X3 less tha 90 days and it needed all rear LED light panel system replaced. Know wonder the previous owner got ridge of the BMW X3, three of the four rear LED light panel are out and to replace at BMW retail costs would have close to $2,000.00Buyer beware the LED light system is not check, otherwise they would if corrected the problem before resale it to public or another car dealership in this Toyota AuoNation Irvine...I am not a happy camper on how I was used and how I am out another half tank gas to get to BMW of Encinitas and back home to Garden Grove, CA...J. Perez

Kevin Wiles

Jun 22, 2015

BMW ENCINITAS is amazing. Especially Jeremy Shadburn who couldntve been more great to assist me in the process. Id give him/them 6 stars if i could.

Gary Robinson

Jun 22, 2015

We are from out of state and we had to do everything by phone and they made it easy.

henry

Jun 18, 2015

We bought a new x5 and the dealer also sold us an extended maintanence warranty. The next day we found the same warranty is more than $1000 LESS on BMW website. We contacted the dealer and was told to reimburce us the difference. More than 2 months past, we haven't received the check and the person didn't answer the calls nor return the messages.

Rene Nunerz

Jun 18, 2015

I worked with Jea Taylor and she was excellent in all respects - as far as a sales person, and a customer support representative. She facilitated our family's purchase of two cars in one visit. My sister bought a 320i and I bought a 328d. Jae's demeanor and honesty made us very comfortable. She facilitated my decision in buying my car by coming through with the price point I was asking for and picking me up and bringing me back to Encinitas to finalize the sale.

Marie Sapp

Jun 16, 2015

I dropped by BMW Encinitas to check out the pre-owned lot around 4:30 pm, just by chance they would have the car I was looking to purchase.. And there it was.... Acura MDA... Jordan Fisher greeted me, I explained to him my interest in the car, he immediately got the keys for me to test drive and I was sold on the car. Unfortunately, while he was picking up the keys, another family pulled up to test drive the same car so the pressure was on. He did tell me that he would do his best to get as much for my trade in as possible but was disappointed when the numbers came to me. Not sure if it was because they had another seller waiting to buy the car if I did not and did not need to wheel and deal. I kept my car and moved on to also purchase the Acura. He did try to make the process of purchasing the car a quick as possible but it seemed to take longer than expected for whatever reason...My husband met me at the dealership at 7:00 (yes I was still there), we went over all the DMV paper work with the finance manager and then test drove the car again. We did a final inspection and noticed there were a few dings and scratches of the the Manager nicely agreed to take care of the body work for me next week. Jorday, took the car to get a full tank of gas and personally delivered it to my house at 8:30pm. My experience was very good at BMW Encinitas and would definitely recommend family and friends to check them out when their time comes to shop for a vehicle. Thank you and look forward to a nice relationship with the management of Encinitas BMW

Mickie Sage Faber

Jun 10, 2015

Jeremy was very professional and helped me every step of the way to find the car right for my needs and budget. It was one of the best buying experiences I've ever had. The employees in the dealership were all very friendly and helpful. Great job Encinitas BMW!

Marisela

Jun 3, 2015

Had a great experience, Alex worked with us and was very courteous. their customer service was very good.

KB

Jun 1, 2015

I have purchased 4 new vehicles before, one on the east coast & three in LA over the last 20 years. At BMW Encinitas I worked with Juan Duff on the purchase of a 2011 M3, first certified pre-owned vehicle I have purchased. He was knowledgeable about the vehicle/alternative, did not use any pressure tactics whatsoever and ran a transparent process. They presented the original invoice for review and the service department's summary of reconditioning/repair work performed by dealer. Folks from the manager through the service department were friendly and trustworthy. I would definitely utilize BMW Encinitas again and highly recommend this dealership to others in the market for the CPO or new vehicle.

Larry

May 28, 2015

Excellent customer service. Sales rep was very knowledgeable and great. We bought a 2015 x3 35i. Plan to buy another car with the same dealership

William Morton

May 27, 2015

Very good !! Jeff was easy going no pressure type guy easy to do business with ,

Jpingry

May 24, 2015

Great customer service. Some additional costs were discovered at check out. Better if all costs were told up front .

Barbara A Godin

May 24, 2015

Very happy. Alejandro was very patient and caring. He always worried for our well being during the process.

Isaac Eteminan

May 23, 2015

Great & fast experience, I would highly recommend the sales person to others.

Connie Bilben

May 22, 2015

We arrived at the dealership on a quiet Sunday afternoon looking for a Pre-Owned BMW. To our surprise we were able to look over the vehicles that were on the lot without being accosted buy overzealous sales personnel. We found a vehicle that we were interested in and we were luckily contacted by Billy Freyberger, BMW Encinitas Salesman. Billy's friendly demeanor immediately put us at ease and made our buying experience totally stress free. While signing the documents we were assisted by Eddie in Finance, who was also extremely polite and professional.We ultimately ended up purchasing a beautiful Pre-Owned automobile that we trust will preform to the standards of how the BMW Encinitas Dealership is representing its self.With that said we believe we received nothing but excellent service and will highly recommend this dealership to others!

Steve

May 20, 2015

I leased a 2015 x5 bmw. Ash and Jaun were GREAT!! no nonsense, no hassles and priced it right for me without an uncomfortable encounter.great team.great experience....

Andrew R. ( Notorious MD)

May 19, 2015

Overall very low key, easy experience leasing a car from this dealership. Our sales associate Billy is very laid back and personable. Never felt any pressure to buy or lease. Overall, everyone we encountered at the dealership was friendly and helpful. Not the prettiest building in the world but that translates into lower overhead. I would definitely do business with them again. Thank you Billy. The doctor ( Notorious MD) gives BMW of Encinitas a favorable prognosis for fair, no pressure car shopping.

Joyce Johnson

May 15, 2015

Arthur helped me. Did a great job of keeping me updated. Had a terrific loaner car available immediately. Everything went quickly and fast. The car runs great.

Su

May 13, 2015

Jeremy was able to deliver the color of our choice on a new 328i by trading with another BMW dealer in Orange County. We got a good price and we're pretty happy with the buying experience. However, the follow up was mediocre. I never heard back after a week. Supposedly, someone should have called within the next few days after purchase to schedule an appointment to show us how to operate this new vehicle....

PaoDA

May 13, 2015

I found it very nice buy in Encinitas, was fast and very friendly.

Taz

May 12, 2015

I bought an i3 and the experience was very smooth.

Tamara Palmer

May 12, 2015

I worked with Anthony Razzouki off and on for almost a year and he never lost patience. In the end when I was ready he had me drive several cars, some more than twice. :) Anthony and the sales team never pressured me into just making a decision; they wanted me to be excited about my final decision and in the end I am! I love my new 5 series.

sahir sinawi

May 6, 2015

Clean facility Professional team,my agent was so professional and patient with me because i was changing my mind so many times till i got what i LOVE X5 THANK YOU SO VERY MUCH

garye

May 6, 2015

sales person knew the product, good inventory to choose from, worked with us on the final price, finance person very good.

Jovi Perez

May 5, 2015

We went to this dealership to have our rear light fixed and Mike is just superb! He is outstanding in taking care of our needs.

IgorGL

May 5, 2015

I was trading in my BMW X5 and got two in return BMW 320i xDrive and BMW X1.Salesperson was very helpful and the whole process went very easy. I will return for my next car.

Lance L

Apr 30, 2015

I was in the market for a specific BMW M4, and Jeremy at BMW Encinitas was excellent at helping me order the exact car I wanted at a great price! He kept me in the loop on the car's build progress, and he had everything ready to go when the car arrived, making for a very smooth transaction. Thanks Jeremy and BMW Encinitas!

Karen

Apr 29, 2015

I had a very positive experience at BMW Encinitas. The salesman (William Freyberger) was very helpful, kind, informative, easy to question, and not pushy. I will buy my next new car from him!! Great service!

Edh

Apr 29, 2015

Murat was very knowledgeable and patient. He showed us several vehicles and went over the option packages available. The sales manager was a great help as well, further answering all of our questions and addressing our concerns. Love our new BMW and would not hesitate to purchase from Encinitas BMW in the future!

MichaelS

Apr 19, 2015

I found my X6M through Cars.com and made my offer to the dealer, within a few short days the deal was finalized given I was 3,000 miles away this was fast! Salesman and the finance people were great to deal with, would do it again!!!

NicBMW750LI

Apr 14, 2015

My son found a steal of a car (2007 BMW 750LI). Low miles and tremendous shape.Internet Sales member Anthony Razzouki was tentative and honest. He walked us through the whole process. Everyone from sales team, to finance, to the store manager had a part of making this purchase such a great experience.!

MrPeabodieTHX

Apr 7, 2015

My sales associate Jea Taylor was great and made my day.

Lou Battista

Apr 7, 2015

Encinitas BMW is the best in terms of price, service and fairness. I will purchase my next BMW from them and will recommend them to family and friends.

Clayton Edwards

Apr 1, 2015

great job by Anthony selling my a certified pre-owned 650cic. one of the best buying experiences I have had buying a car.

Carlsbadlife

Mar 31, 2015

My husband decided to buy me my first luxury car BMW 428i. Never owned a BMW and was nervous about everything however the team at BMW Encinitas made us comfortable and so helpful. Thank you I love my new car!

John D Boyd

Mar 25, 2015

I was working with other dealers in San Diego to purchase a new BMW X5, but they were unable to locate the car with the options I wanted. A quick online search led me to BMW of Encinitas who had a much larger selection of vehicles than any of the other dealers in town. I reached out via email and got a quick response from William Sullivan, indicating that he likely had the car I wanted in stock. I showed up in the showroom to have a look pretty much immediately.William worked with me, carefully understanding my requirements for the X5 I wanted, and spent some time with me searching their inventory online. We located a couple of potential matches, and he drove me over to their nearby lot. He located the specific cars we'd looked at back in his office for me, then waited patiently for a good half hour or so as I looked at pretty much all of the X5s there and made a few calls home. William helped me go car to car to find the exact X5 I wanted, opening the ones that were interesting and going back and forth to get keys for probably half a dozen different cars. He helped me locate the perfect match, and allowed me to test drive it.William and his managers ended up making me an excellent deal on the car. I had arrived with a high trade-in offer for my existing car, a firm price in mind I wanted to pay for the new car, and was - frankly - unreasonable in the amount I was willing to budge. I initially walked away from the negotiations, but William and his manager Ash followed up with me via email, worked with me a little more, and made me an excellent deal on the perfect X5 I could not refuse.I got an excellent car and a great price, and am now looking forward to returning to this dealership in six months with my 335 lease is up.

steve

Mar 23, 2015

Had the opportunity to use a BMW for a weekend. My experience with the dealership and customer service personnel was fabulous. I will be back when we are ready to buy.

Bernhard

Mar 11, 2015

I very much enjoyed dealing Alejandro Serrano at BMW of Encinitas. The born-electric i3 beamer is fun!

Christopher Allen

Mar 7, 2015

Great people and were very responsive to my requests. Jea Taylor, dan Oconnell and the dude, Justin beck.

jimzy

Mar 5, 2015

I will never buy or recommend this dealership to friends family or buy from another Auto Nation dealership. I've left multiple messages and emails for a call back or response regarding my extended warranty. It's been over a month and I still haven't recieved my extended warranty information which i was told was sent in the mail. They also sold me the car with an existing warranty which expires 100k miles or October 2015. I go to have my car serviced for a problem with my electric folding mirror and service tells me there is no existing warranty on record. Next step will be to take the dealership Encinitas BMW or Auto Nation to court. Open public, save yourself the trouble and hassle and go somewhere else where customer service is priority.

Peter

Mar 2, 2015

Went late in afternoon, drove two X3s. Salesperson was very good, no pressure, negotiation relatively painless. They agreed to fix minor dent and replace door seals and upgrade navigation. Very decent car buying experience; the negative was it seemed to take more time to do the paperwork than demo the vehicle than make the deal.

Slimmbones

Mar 2, 2015

Went to purchase a 2014 X6M and all I can say is that Kilroy Davis and all the staff at Encinitas Bmw are very professional from Tim, Larry and Danny in Parts to Jessica Hyman in Service I have never heard NO it has always been let me see what I can do, the car business has changed due to internet and customers seem to forget that everyone has to make a living and that sometimes a little grace needs to be given this job requires long hours and a wealth of knowledge, I can say that I felt all my needs were met and would recommend Encinitas Bmw to anyone for a car purchase to parts or service!!!!!

GaryMGV

Feb 25, 2015

Couldn't be happier, the entire buying experience was pleasant. My new BMW is more then I could have dreamed of for the price.

Suresh

Feb 25, 2015

BMW Encinitas team helped me in buying my BMW M5 and worked with me on my trade-in and financing. Overall it was a good experience. I highly recommend Ray Ramsey and BMW Encinitas.

Jake

Feb 25, 2015

From the moment I stepped in BMW of Encinitas I was treated with the upmost priority and respect. They really went out of their way to make my buying experience as smooth as possible. It was the most pleasant car buying experience I have had. I would recommend them to anyone looking for a new car!

Victoria

Feb 18, 2015

With the purchase of my first BMW, I couldn't ask for a better experience. Ray was the BEST in providing excellent service, information and walking me through the process. I couldn't be happier!!

DKT

Feb 18, 2015

I went to BMW Encinitas with the intention of leasing a convertible as I had just recently relocated to California from the east coast. I had not researched the model choices and associated prices prior to my impromptu visit so, when it came time to discuss numbers, I quickly learned that the convertible I was looking at would have resulted in a lease payment that was over my budget. Murat Ebesek, the Sales Consultant with whom I was working, spent a great deal of time looking at creative solutions. He located several cars that he felt would be more economical yet still meet my needs and desires. While they were not convertibles, the models he suggested met my size, body style, performance and cost preferences. Over a period of about 3 days, Murat answered all of my emails, texts and calls in a timely manner and continually presented options until we narrowed to the best option. He was friendly, courteous, available, and patient and he did not push me to make decisions, nor did he push me to spend more than my budget would allow. I felt as though Murat's focus was not on the sale but on developing a happy customer. The negotiation process was fair and transparent and Murat was (and still is) very informative. I would recommend BMW Encinitas, and specifically Murat, to anyone.

Anthony Crawford

Feb 11, 2015

I was very happy to by my BMW 328i. I have always wanted a BMW and Murat Ebesek made the buying process really easy. The facility was comfortable and clean. I highly recommend BMW Encinitas to anyone looking to purchase a BMW.

Michelle Hart

Feb 10, 2015

Ray Ramsey immediately responded to our Internet inquiry and helped us through the entire process. He made it easy and fun and we would definitely come back to BMW of Encinitas!

Michael H.

Feb 6, 2015

If you desire a BMW do yourself a favor and see Bill Sullivan!! He works hard to save you money! I HIGHLY recommend him!!

Earl Hester

Feb 6, 2015

Have never had anything but the upmost service and customer relations anytime I have been at Mtn. View Nissan

Kevin Gregorczyk

Feb 6, 2015

OVER ALL EXPERIENCE WAS GREAT. SALES REP WAS VERY FRIENDLY AND HELPFULL AND PROVIDED ANSWERS TO MY QUESTIONS. ONLY ONE COMPANT WOULD BE THE PARKING LOT WAS TOO SMALL AND NOT ENOUGH ROOM TO PARK AND FACILITIES SEEM WAY OUT OF DATE.

Michael Javier

Feb 3, 2015

It was a great buying experience from start to finish.

Sharon

Jan 24, 2015

Purchasing a car is very stressful, but the sales person made me feel very comfortable and at ease. He was very friendly and went out of his way to find the color I was interested in and help me with the details of my purchase. Because of some mix-ups it took several months for the car to arrive, but in the end everything turned out very well - completely satisfied.

Mike Slone

Jan 20, 2015

A great place to buy a BMW! Staff was great; friendly and professional. The buying process was worry-free. I came in there ready for a nightmare but it was quite the opposite! They have a huge inventory and the facility itself is very nice. The only complaint I have is that the parking is pretty terrible. Their inventory is so massive that it takes up ALL possible parking there. Good or bad? That's up to you I guess.

m

Jan 20, 2015

It was a very lengthy and unpleasant experience. We were quoted a incorrect price and the address was wrong on every piece of paper.

Eric Loya

Jan 3, 2015

Great car buying experience. Salesman was very professional and knowledgeable. They made it an easy and painless process. Recommend to all.

Donna

Jan 1, 2015

The people at BMW Encinitas are wonderful. Such a great buying experience - Thank you Ash, Eric and Derek!

Jeremy Shadburn

Dec 31, 2014

Jeremy Shadburn is an amazing person! Definitely the guy to go to and I have been speaking highly of him to my friends and familyHe made everything simple and easy for me and made sure I walked out the store with a brand new bmw! Thanks again Jeremy! You the man, shawtyyyy

Arnel Duarte

Dec 29, 2014

Looking for great customer service? Somebody who knows what he is talking about? And, someone who will go ways to get you a great deal and make you feel comfortable the whole time? Then look no further, Jeremy Shadburn is your man! A military retiree, reservist, national guard or still on active duty looking to drive home in a bimmer? Give Jeremy a call, he will definitely do all that he can to get you in your dream car. You will be as impressed as I was with his great customer service. I was a very happy camper when I left BMW Encinitas. My best car buying experience so far! Thanks Jeremy.

dbru

Dec 27, 2014

Jeremy Shadburn is the salesperson to speak with if you are looking for an M product. He knows his stuff about all Bimmers, but has particular expertise with the M's. I take pride in the preparation I do before buying a car to completely understand the product I'm buying. I typically know more about the cars I'm buying than the salespeople who sell them. That's less a statement of my car knowledge, and more of a statement about the inferior training car manufacturers and dealers do in preparing their sales reps. I bought an M6 Gran Coupe from Jeremy and he was quick to confirm what I already thought I knew about the car, and provided a lot more info about the technology and driving mechanics of the car. He was a true professional throughout the entire buying experience. His focus on taking care of me, making sure my interests were met financially and otherwise, certainly trumped what was in the best interest for him and the dealership. He was fair and that is all I can ask for. I highly recommend that you stop by and see him. I gave the Facilities a lower score because BMW Encinitas needs a makeover. It's in a prime location, and it has the space to build a premier showroom and lot. For a customer who knows exactly what he/she is looking for, it's no big deal. But an outdated, cramped showroom, an overcrowded lot, and cramped sales offices/cubes gives off a bad impression. I think the ownership knows that they need to put money into the facilities, and with the amount of M inventory they have, these impressive and expensive cars need a better home.

Corey

Dec 24, 2014

From start to finish and thereafter my experience has been nothing shy of what the BMW Experience should be. In fact, my personal experience exceeded my expectations. I give thanks to Justin Beck for making this a gratifying experience, not only for but for my family as well. Just Beck provided the Ultimate BMW Experience by excelling in every way by definition of customer service. From his greeting to farewell, Justin provided a high level of professionalism and went above and beyond to make sure that our comfort and needs were tended to during our BMW Buying Experience. His knowledgable and compassion for his profession is unparalleled compared to what I have experience in the past with other dealerships. I truly believe that Justin Beck's instrumental role has aided in BMW of Encinitas' success umongst it's competitors. I hope that Justin Beck is properly recognized for a Job Well Done. I know that I will do my part and spread the word to my friends and family.

Paul Swaney

Dec 24, 2014

We've been servicing our 328i at BMW Encinitas and they provided excellent service. It was about time to turn in our lease and we were looking for an X5. I viewed the online inventory and emailed them about an xdrive model. Ray Ramsey got back to me asap and I was in there the next day looking at X5's. He was a great resource as I provided my scenario and what we were looking for. He quickly allocated the right model that fit our needs and I test drove it. I was sold on the X5. Ray provided superior service and help us trade in our lease and get us an amazing deal in the X5. I couldn't turn the deal down! Not only did he do an amazing job at helping find the perfect car, his continued service and Friendship is an admirable quality which will bring back to BMW Encinitas for my next purchase. Thanks Ray!!!

B Feldman

Dec 19, 2014

Fabulous Dealership fabulous staff.I have never been more impressed.

Engle Montemayor

Dec 19, 2014

Anthony Razzouki, DYNAMIC Internet Car/Sales Manager. Flawlessly executed our car buying experienced fast and efficient. During the process he was always available, updating us on a regular basis for any changes or updates in regards to the car that we want. He was mission focused in making sure that we will get the best deal and YES we did! Dedicated, Persistent, Supportive and HONEST. Thank you! Sincerely Mr Engle Montemayor

g. skinner

Dec 19, 2014

best car buying experience I have ever had. Justin Beck Rocks!

Amy

Dec 19, 2014

My experience was great at Bmw Encinitas. It was the easy buying experience I have ever had. I would recommend anyone to Bmw Encinitas when buying a new or used car.

Esraa

Dec 19, 2014

Great experience with Jea Taylor. Very professional sales woman.

Jasen

Dec 18, 2014

Mr. Mauch was very friendly, he was able to take care of the vehicle and ensured that it would be taken care of. I had an engine oil and a cup holder replaced. They managed to do both in a short matter of time. I'm very pleased with my experience at this dealership.

DrJohnD

Dec 16, 2014

I had a terrific buying experience with Anthony Razzouki at Encinitas BMW. He offered me the best price in all of California, got me exactly the car I wanted and treated me like a VIP.The deal and the service were so good I traveled from my home in Santa Monica down to Encinitas which is in San Diego.Thanks to Anthony I am the proud owner of a gleaming new BMW i3, their first electric car.My last experience buying a BMW from a different dealership was, well, shall we say, like negotiating with the former Soviet Union.Anthony and his colleagues made this experience a total joy.It started with them offering me a wonderful deal, the best I could find in all of California.Then he went to bat to find me exactly the car I wanted. He didn't try to sell me a car in the lot but instead found my car on an incoming ship and pulled strings to get it assigned to his dealership.Then Anthony came through again when my car got held up at the port. He enlisted the help of his general manager who went directly to the guys at BMW shipping and got my car fast tracked.Anthonys a wonderful guy, always eager to please. (A former firefighter.) After I bought the car he's continued to call and check in to see how I'm doing.And if that isnt enough. one last tidbit. When I arrived to pick up my car the finance manager, Brian, came out with a smile on his face and said "John, I have a surprise for you. BMW has added an incentive and we're reducing your lease by $50 a month!"Heres Anthonys contact info. Tell him Dr John D sent youAnthony RazzoukirazzoukiAatAutoNation.com760-274-2635BMW of Encinitas1302 Encinitas Blvd. Encinitas, CA 92024

Lee Nordan

Dec 12, 2014

Service was friendly and efficient. Left with a feeling that the dealership and my directSales Representative were very interested that I have a great longterm experience.

Italian Cars Only but now BMW

Dec 8, 2014

Without question... This has been my best car purchase experience ever. Second Alpina B7 purchase with the helps and professionalism of Justin Beck from Encinitas BMW! He went over and beyond my expectations!

Tim C Matthews

Dec 1, 2014

Did not have part needed in stock...waiting call back

428i

Nov 14, 2014

2nd vehicle from them. My sales rep, Ash, was attentive, courteous & very helpful. Would recommend them strongly.

Angel

Nov 14, 2014

Hands down no other dealership has made me feel this good about purchasing one of their vehicles. From here on I will be buying from BMW of Encinitas.

mdrobc13

Nov 7, 2014

Purchased a CPO'd BMW X5M from them out of state and the process was one of the easiest and painless I've ever had with a dealership. Vehicle was sold at a fair price I wanted and without the usual sales pressure for add ons and extras which I appreciated. My sales client advisor Ray R. kept me abreast of the whole process up until vehicle was picked up for delivery and even had it detailed and gone over once more before leaving their dealership to make sure I was happy upon delivery, Great team effort guys. Would definately look at again for a vehicle purchase.

Cyndeetoots

Nov 5, 2014

I felt so invited, unlike other at other car sales places. Jae was wonderful, helpful and energetic. The World Series looked great on the flat screen t.v. in the waiting room!

brendazf

Nov 1, 2014

Wow! We went to BMW Encinitas and at least three sales people walked right past us without even saying hello or acknowledging our presence. They were not with other customers. Not even a hello??? We are nicely dressed, drove up in an nice car. I will never purchase a car here (and we are looking to buy a BMW 435i convertible). Their loss!

Proud new owner of the perfect convertible

Oct 28, 2014

Highly recommend!!! I had been 'browsing' the car ads for a few weeks now, and stumbled on a car I liked at Encinitas BMW. Though its a good 45 min from my house, I decided to make the drive to give the car a whirl, not really expecting to make a purchase. Though the car I initially was interested in had already sold, the internet sales manager Ray showed me a car that had just arrived and wasn't even processed in their system, but based on what he sensed about my tastes encouraged me to take it for a drive. The car was a perfect fit, had everything I could ever want in a car and more, plus the price was more than fair considering the upgrades that were included and the condition of the car. Although I know you are supposed to haggle over trade in, and car price ect. I much appreciated the no-nonsense approach Ray took when we looked over the numbers. He told me what my trade in was worth, and where he could go with the car price and suggested we just get to brass tacks rather than play with the figures like so many sales people do. Not only were the figures comfortable for me, there was no pressure to buy and he even offered to call me if something he thought would be a better fit came along at a future date. Although I was eager to drive the car immediately, the dealership has very high standards about how they sell a car, and were very insistent the car needed to go through their refinishing process to ensure it was up to their quality expectations, and they even discovered one of the tires was patched so the tire was replaced with a new one. More than worth the days wait, and I respect the fact that even though I was pressuring them into just letting me take the car home they preferred to make sure it was perfect before releasing it. Even after I had purchased the car, Ray was very thorough in making sure I was satisfied, even offering to help me get some of my upgrades out of my old car despite the fact I had already signed on the dotted line so to speak. At every aspect of the buying experience my expectations were exceeded and I can wholeheartedly recommend this dealership to anyone interested in a car. Just be careful, they are so good at sensing your needs they will probably find a car for you that you just cant live without, I know I did and I'm much happier for it.

Richard

Oct 24, 2014

Excellent service, couldn't have asked for a better deal. These guys know what there doing.

Mrs Mcclammy

Oct 15, 2014

Jea was awesome and I am grateful that I purchased from this dealership. She was very professional and took the time to answer all my questions and make sure I had a wonderful car buying experience. Even after purchasing the vehicle Jea called to make sure everything was going well with the vehicle, by far one of the best salesperson around.

Shaneunc1

Oct 13, 2014

I rarely give a one star, but this is one such case where I believe it is warranted. I purchased a BMW Certified used X5. You get a 60 day warranty with your purchase. All went beautify for 70 days when the battery died on me for no apparent reason. I had it tested and they said it was a bad battery, likely the original from 2007, meaning it was never once replaced. When you purchase a used vehicle, you do not expect perfection. But, there are certain things you do expect. Good tires, clean oil and air filters. These are all things you can see. With the battery, it's in the trunk, under the liner and tucked away--takes a screw driver to get to it. In fact, when it died, it took me a few minutes to find it. But, upon doing so, the negative cable had a white flaky puss around it. That means it was visibly old and that Encinitas BMW, did not check the battery before selling it to me. I took it in and they offered me a discount for a new battery. Even with the discount, I paid 500.00 to have the battery installed. I voiced that I didn't think it was fair to have to pay for a new battery after such a short period of time, that they would never do this to me with tires or something visible and they said, "Sorry." I said, I'm sorry too. I love Beemers and will always drive one. I'd never give that up. But, there are many dealerships in Southern California and I'll go elsewhere next time. I feel unappreciated as a customer of Encinitas BMW and that I was treated unfairly. 70 days, 10 days past the warranty, shouldn't require a new battery. Goodbye Encinitas BMW. You have lost what would have been a life long customer. Can't wait for Molly B to give a patent response on how sorry she is to hear that I had a bad experience and then do nothing about. Save it.

Shane H

Oct 13, 2014

I rarely give a one star, but this is one such case where I believe it is warranted. I purchased a BMW Certified used X5. You get a 60 day warranty with your purchase. All went beautify for 70 days when the battery died on me for no apparent reason. I had it tested and they said it was a bad battery, likely the original from 2007, meaning it was never once replaced. When you purchase a used vehicle, you do not expect perfection. But, there are certain things you do expect. Good tires, clean oil and air filters. These are all things you can see. With the battery, it's in the trunk, under the liner and tucked away--takes a screw driver to get to it. In fact, when it died, it took me a few minutes to find it. But, upon doing so, the negative cable had a white flaky puss around it. That means it was visibly old and that Encinitas BMW, did not check the battery before selling it to me. I took it in and they offered me a discount for a new battery. Even with the discount, I paid 500.00 to have the battery installed. I voiced that I didn't think it was fair to have to pay for a new battery after such a short period of time, that they would never do this to me with tires or something visible and they said, "Sorry." I said, I'm sorry too. I love Beemers and will always drive one. I'd never give that up. But, there are many dealerships in Southern California and I'll go elsewhere next time. I feel unappreciated as a customer of Encinitas BMW and that I was treated unfairly. 70 days, 10 days past the warranty, shouldn't require a new battery. Goodbye Encinitas BMW.

Steven T.

Oct 9, 2014

I found a 2012 BMW X5 online. The price was right, and I wanted that car. I called Ray Ramsey who I had e-mailed about the car. He came in to the dealership outside his working hours and gave me a test drive of the car. It was getting late, so I asked if I could do something for the dealership to hold the car. The staff stayed late and went through all of the paperwork to get me that car. I drove home ion it that night. I've not seen such excellent customer service when buying a car.

BIMMERFILE

Oct 4, 2014

This makes my 5th BMW and no sale went easier than this one did. My assistant Juan, could not have been nicer and more knowledgeable about his product. Usually I know more than the sale staff after my own exhaustive research, but Juan had me covered. I met practically everyone at the dealer through the course of delivery and one was nicer than the other. I expect the service to be up to par as is always has been. Finance was a breeze without a hint of pressure to purchase a thing. This is my very first M car and with it comes a "genius" who comes to my home,programs the door opener and walks me through the extensive iDrive. This may just turn out to be my favorite of all cars, and purchasing process.

Mike

Oct 3, 2014

Got new fully loaded 335i, i had to trade 135i ( upside down ) Gary and the lady GM were very easy to work with and most helpful , Will go there next time for sure and also highly recommend .

J. PRADO

Oct 2, 2014

We went to BMW of Encinitas to buy a 2009 BMW Z4 s35i. We got a great buying experience. Gene Wright and Mike Hegney were very professional and helpful. Streamline buying process from start to finish. Gorgeous location in San Diego.

new BMW

Sep 17, 2014

I had very little time to spend away from work/home at the dealership. I worked with Peter G and was able to take care of everything online though email. He gave me the monthly payment and all I had to do was show up and sign the paperwork and drive away.

MC

Sep 5, 2014

BMW of Encinitas did a great job helping us pick out our new family car. We went from a BMW sedan to the more family friendly X3 and we couldn't be happier with our choice or the buying process. Billy Freyberger was our very patient and very accommodating sales consultant, and Ash Kashani was our leasing consultant. They were both great!

Natalya B

Sep 3, 2014

I have been with BMW of Encinitas for over 6 years now. FIrst, I started to service my BMW 330I 2008 there after a horrible experience at BMW of SAn Diego. Then I became a regular, so when the time came to look for a new car I came back to Encinitas, traded my 2008 baby for a new 2011 328i one. Well, fast forward 3 years, I just got a 2014 328i on a great lease that Ash Kashani did for me. I like to be in a place where your loyalty matters most of all. He did everything to make the transaction fast, easy and absolutely non-stressful at all. Thank you Ash - I will be your customer for a long long time! My new car is pristine, absolutely brand-new 328i 2014 sports package in white pearl color with light beige interior. Is it amazing. And Ash made it possible!

Yana

Aug 22, 2014

Ive had the pleasure of again leasing another BMW at this location. I'm very pleased with the customer service and the great selection BMW Encinitas has to offer. A new sales advisor was helping me through the process, Jae. She went out of her way to make sure I was satisfied with finding the perfect BMW. Hands down the best BMW dealership in San Diego. The best selection and staff. Wouldn't take my business elsewhere. Thank you BMW Encinitas.

Kaisha

Aug 9, 2014

I purchased a CPO 2011 BMW X5, and like most people I dreaded going to a car dealership to negotiate a sale and the entire purchasing process. Well , I must say the entire process was painless and dare I say pleasurable. From the moment I walked in Ray Ramsey, an exceptional salesperson, made me feel comfortable and made it clear that he was working to get me the best deal possible. Even after purchasing my car I noticed the next day that there was no cargo cover, I called Ray and he secured one for me and is going to have service install it for me when I return next week. Most dealerships are done with you after you make your purchase but not BMW of Encinitas. I would highly recommend this dealership to everyone. Heck, I drove over 80 miles from Long Beach to make my purchase here and would gladly do it again!

Dr Mike

Aug 5, 2014

We just leased a new BMW X5. We have a very positive experience at BMW Encinitas and would highly recommend them.

Aaron

Aug 4, 2014

I purchased a 2014 535d from Ash Kashani, who made my experience completely comfortable and satisfying. I left the dealership in a much nicer vehicle than I thought I could afford. Ash madeit possible for me to drive away in my dream car at a payment I can easily afford. I will continue to purchase vehicles from Ash and from this dealership. I will also send all my friends and family to Ash and Escondito MBW.

Aaron

Jul 30, 2014

First time buyer of a BMW. I walked in and met Ash Kashani, who happens to be the most knowledgable and friendly sales rep I have ever met. My total car buying experience was absolutely stress free and extremely quick from start to finish. I was amazed at the level of professionalism, friendliness, and quality of not only this dealership and Ash, but also with that feeling of driving away in a new BMW that completely took my breath away. I will buy nowhere else.

Luis Caballero

Jul 29, 2014

The process was quickly Ronaldo the sales adviser was very friendly, very straight forward. Ver satisfied customers, we highly recommend BMW of Encinitas.

Antoinette

Jul 25, 2014

I received excellent customer service from the minute I walked in the dealership. The sales team, the sales manager, and the financing office were well informed, accommodating, and did not pressure me, I spent a lot of time with both Jordon and Mark in sales and they did an excellent job of taking care of me. Unfortunately, after purchasing a 328i which I loved, I had to return it because of unforeseen financial circumstances and the sales manager was very understanding and kind. I definitely would recommend this dealership. Customer Service is No. 1 at BMW of Encinitas. I will return when I am able to drive away permanently with one of your cars. Thank you all for a positive experience.

Ray

Jul 25, 2014

This is the second car that we have purchased from BMW of Encinitas.There is no haggling they are honest and fair. The Service is the best in the county. As My wife says they are the Nordstroms of the car business. Quality and dependable service with a smile.

Eric Countz

Jul 24, 2014

Great no hassle buying process. Their website had what I wanted so I emailed Ronaldo, he took care of us and were very happy with our Mercedes Sprinter the perfect disabled persons van.

Peter Barany

Jul 2, 2014

I worked with Gene Wright at BMW Encinitas and he did a great job finding the right BMW for me.

Craig M

Jun 17, 2014

We recently had the good fortune to work with Peter Gautille of BMW of Encinitas for the purchase of a new BMW. Peter located the exact model, colors, and options we were looking for, even though other dealers told us they searched and there were none available. Once the vehicle was located, Peter guided us through delivery, payment and set-up, in first class fashion. He spent a lot of time familiarizing us with the vehicles electronics. He also activated BMW Assist and Sirius Radio for us. Peters engaging personality, his easy manner, his knowledge of the business and of the vehicles, make him a great asset of BMW Encinitas, and someone to whom we will return for our next BMW.

Rudy

Jun 12, 2014

The one thing everyone can appreciate is a salesman that's very knowledgeable and no pressure to shop for a car, and that's what I got at BMW of Encinitas. I ended up ordering my car, the X5 was delivered within the week I was told. Very Good Experience!

Beau EA

May 10, 2014

I emailed them about a 4 series that I really liked. Got an email back with the appointment confirmation within a half hour. The day after I showed up around 6, test drove a couple that I liked and then started the leasing process. I gave them my budget, and found out that my credit is not good!!! The sales manager and the finance manager did everything they could to meet my budget which was pretty amazing since I had been to other BMW dealerships and nobody even bothered to say hello to me!! Long story short, I was there until about 11 PM, with the sales gentleman and the finance manager to close the deal! Couldn't be any happier. Highly recommend them.

MLONTHEBEACH

May 5, 2014

Weve been buying and leasing cars from this dealership for 20 years and have always had a positive experience. We had a little bump in the road this time, but Andrew Wood and Brian Ford more than made up for it with a great deal on a great car! Theres always paperwork, but this time it was a breeze. The excellent experience has continued since we drove off in our new car...Andrew has been super helpful when we called with questions. We highly recommend BMW Encinitas!

Angelo E.

Apr 23, 2014

Just bought my 2014 X5 fully loaded and love it. My sales consultant Andrew Wood was exceptional! He worked with me to find the right model with the right equipment. He even provided me with lunch at the company BBQ. Followed up several times after the sale. My son just ordered his new M3 and an X5 also from Andrew. Great day overall. X5 is awesome!!

Allen Oghassabian

Apr 9, 2014

If you want a beautiful new car from an honest salesman who will get you the best deal in town and not put the pressure on go see Anthony Razzouki! Phenomenal experience great sales staff. Ash in financing was a miracle worker.

purple

Apr 4, 2014

I just purchased a pre certified 328i. The vehicle is in excellent condition and looks new. It is a 2012 w/ less than 20,000 mi. I received excellent customer service. The sales team went above and beyond to make me happy. I highly recommend this dealership to all. I have accessed 3 other dealerships in the area and so far this one is at the top of my customer service list.

Davisd

Apr 3, 2014

Awesome experience this is my second BMW M5. They always have the best selection and offer some of the most unique color combinations you can get. The process is always smooth and the management team will go the extra mile to get you the special car you have always wanted.

Sara Z

Apr 2, 2014

Great experience. Will buy from Anthony & Encinitas BMW again in the future

Jason Overell from Targa Trophy

Apr 2, 2014

I was referred to Encinitas BMW by Targa Trophy. Once in contact with Peter this became one of the most enjoyable car purchasing experiences I had. Peter is honest, friendly and eager to assist. I would without a doubt recommend Peter to friends and family in their search for a new or used BMW. Additionally Kim Rosenberry also was polite, friendly and expeditious in handling the final paperwork. As stated earlier I will not buy a BMW from anyone else other than Peter.

Alex Zaliznyak

Mar 31, 2014

Juan has always been a pleasure to deal with. He listens to me and most importantly looks out for my best interests when it comes time to make a deal. That's primarily why I exclusively deal with him when it comes to my BMW purchases

Jen Sparkman

Mar 19, 2014

I can not say enough great things about my experience of buying my dream BMW from Jeremy and Andrew at Encinitas BMW. I felt complete confidence in my decision to shop no further, that I had found the best. They gave me all my options and showed me exactly what I asked for. Andrew made a recommendation that helped me make the final decision. I have owned my car now for almost a week and really love it. Both Jeremy and Andrew went the extra mile to assure I was happy with all. I know that I will continue to refer them to other friends and that I will enjoy my service and relationship with Encinitast BMW for many years to come. This is what car buying experience should be like, thank you for making my car buying experience a wonderful one, stress free and delivery what you say you will deliver, honesty and caring. Thank you especially to Jeremy and Andrew.

Sheila Tiu

Mar 17, 2014

The best service. Wouldn't make a deal with anyone else. Easy to work with, knowledgable, awesome!

beachnutt1975

Mar 11, 2014

Did a lot of shopping for the right car... ughh. Went to BMW Encinitas and they had exactly what we wanted! Over 275 cars on their lot (and a ton of the cool M cars). No bs straight forward and was in and out within 3-4 hours. HIGHLY recommend buying from these guys. Remember you get what you pay for ;)

Greany

Mar 7, 2014

While shopping for a new vehicle I visited BMW of Encinitas. I wasn't planning on sharing my concerns but the the GM of that dealership emailed me asking how my recent visit went. I replied to him describing several concerns and 4 days later, haven't heard back. Here is what I recently experienced at BMW Encinitas. I expressed interest in coming to look at vehicles and was in touch with one if the internet sales people. I was very clear with the sales person that I would consider a lease on a new car or a certified pre owned model only. I had the opportunity to look at three pre owned X1s while at BMW Encinitas This visit was tiresome. I spent a significant amount of time waiting alone, meandering the lot, while the sales person was running getting keys or checking on other things. While with the sales person I had the opportunity to test drive a white pre owned X1. This car was marked as certified pre owned in one of the emails between the sales person and myself. When I arrived at the dealership I found out that the car wasn't CPO and that it would cost "several thousands more" to make it such. The man working in the pre owned department didn't apologize for the mistake or try to find any middle ground that would help me consider this non CPO X1. I found the pre owned area to be a cluttered mess. There seemed to be too much going on for the space available. The keys for pre owned cars were hung up on a tattered board (which featured a notice to employes that they would be reprimanded if they didn't check out the keys prior to a drive. Customers shouldn't be able to see, in plain sight, this kind of notice from employer to employee). In addition, there were stacks of papers piled up throughout much of the office. Furthermore, the lot isn't big enough for the dealership's inventory. It was necessary to move 4 cars (this was incredibly time consuming) for the white X1 I looked at to have access to the road. While looking at the white X1 the sales person was telling me about the car's headlights and mentioned that "they help illuminate the road." While this is only my second BMW and I may not be familiar with all of the various features offered by BMW, I am familiar with the general purpose of a headlight. I wasn't able to get clear and concise answers to most of my questions. From initial email contact to my departure, the sales person seemed disinterested in learning about my needs and wants in a new vehicle. After the test drive I mentioned that I'd really like to look at some new X1s and 320i/328is. I was never given the opportunity to do so. Rather, this white (non CPO) X1 was pushed on to me. Even though the car wasn't really what I wanted, I allowed the dealership to run some numbers to see what kind of payments I'd be looking at. I was not able to consider the initial offer. A second offer was made. While it was lower in price, it wasn't acceptable to me given that the car wasn't CPO like I had initially been told it was. I told the sales person that I'd like some time to go to lunch and consider the offer. I was then asked what it would take to earn my business. I again mentioned that I'd like some time to consider the offer and requested the keys to my current vehicle be given back to me promptly.On my way out, I was introduced to the sales manager on duty. I was again asked what it would take to get me in that white X1. I mentioned that the car wasn't exactly what I wanted but for me to begin considering it the price would need to be lower. Some numbers were tossed back and forth to no avail. We were at an impasse. I mentioned to the manager that I had a significantly lower priced offer on a brand new X1 from a nearby BMW dealership. Given that what I want is available elsewhere, why would I buy an expensively priced used car that isn't what I was told it was?Throughout my entire visit at BMW Encinitas everyone I interacted with seemed stressed, tense and disinterested in selling me a car that meets my needs and wants. Sadly, I can only describe this experience as a disorganized mess. I have always received great customer service from BMW dealerships in the San Diego and Phoenix areas. This visit to BMW Encinitas was different than what I have become accustomed to while working with other dealerships.

gnfytr74

Feb 24, 2014

The dealership has yet to contact me and it's been 2 weeks. I have sent 5 emails/chats.

Donna Morsaint

Feb 17, 2014

My overall experience with Peter has been amazing. He has been so helpful and understanding to our particular needs. We could not have asked for a better sales manager in which to work with. I have already recommended him to my son-in-law who it thinking of buying a new BMW in the near future. Our thanks to Peter

Tiffany sandor

Feb 13, 2014

Amazing. Jeremy was attentative & prompt with his follow up as well as very courteous to work with. A true gentleman & trustworthy. I'd send my mother in to buy a car from him!

Monica

Feb 12, 2014

Top notch service from the beginning to end and afterwards...I would highly recommend this dealership to anyone wishing to purchase a BMW.

Jroo

Feb 6, 2014

Absolutely the worst car experience ever. After working for two days via phone and email I came to an agreement on a 2013 x3, an appointment was set to do paperwork and my wife and I drove 125 miles one way to do the deal. The car was horrendous, scratches galore, chipped paint amd when we opened the door sand and dirt was everywhere. In no way is this how you display vehicles for sale, another note the vehicle was a retired loaner and the paperwork the dealer gave me the day before showed 400 less miles then was actually on the car. So the car was continued to be used by the dealer.Jessica is the worst sales manager and didn't even care.

Catherine Allen

Jan 27, 2014

Very helpful in getting negotiations started and located a car with chosen options in a time efficient manner. We have worked with him on past leases and purchases.

Jong Kim

Jan 24, 2014

Excellent service by Mr Peter Gautille and Justin Beck. They were very kind and provided me the best car buying service I ever experienced. I would recommend to all my friends and associates to come to BMW Encinitas if they desire to purchase a BMW.

750 owner

Jan 23, 2014

I walked into the dealership late on a Sunday about 45mn before closing. Mark was attentive, helpful and willing to stay late (till 9:30pm) and help out with my trade in. I traded in an 07 750 and purchased a 2012 CPO 750. I also had the pleasure of working w the SM Mike, who was extremely professional and also willing to go the extra mile.

Hai tong

Jan 20, 2014

Peter made the process as easy as 1,2,3. No pressures.easy to talk to. I would definitely recommend peter to anyone looking for a BMW. He will work with you to make it happen. His manager should give him a increase.

Ben

Jan 10, 2014

If you're shopping for a BMW, go here! Had a great experience getting my new car. The salesmen, Juan, was super friendly with the deal! Oh and a funny story... I locked the keys in the car I was going to trade in, and Luis from the service department helped me get them out. Overall, it was an awesome experience, and I recommend going to this particular location!

YvonneHaasRealtor.com

Jan 10, 2014

Marc Bouclier is the professional that we worked with, and he was excellent. We had the kids with us and we didn't feel pressured, or rushed and the follow up to see if we had any technical questions afterwards was phenominal. Thanks Guys!

D G

Jan 9, 2014

The lack of professionalism at this dealership is overwhelming. I would highly recommend that you instead go to a dealership where your time is respected, there is integrity and you will not be treated with such a disdain for your business. I am sorry that I purchased my car at BMW Encinitas and not BMW of San Diego.

I Gomez

Jan 9, 2014

The sales person Ronaldo. Was very helpful and patient. I will return and highly recommend this dealership. Over all very satisfied

AK

Jan 7, 2014

Long time BMW client, but first time purchasing at Encinitas. Walked away with a beautiful 7 and great price no other dealer could match. Jesus Espinoza was helping me out the whole process, great salesman. Very pleased with this dealership and certainly will be back.

Sandy

Jan 4, 2014

It was a pleasure working with the salesperson Anthony Razzouki at the BMW Encinitas. He was extraordinarily and amazingly helpful. He Demonstrated multiple cars and changed around my bad experience into a great/amazing experience. He took in my old car and traded it in for a better car and a better deal. I love my new car and couldn't be happier. Anthony is very knowledgeable, helpful,informative and friendly. I highly recommend the Encinitas dealership and ask for Anthony Razzouki.

RT

Dec 17, 2013

My wife and I enjoyed a great experience from the moment that AAA referred us to Encinitas BMW to the point in time where she drove her new car off the lot. For the fist time, we ordered the exact car that we wanted as opposed to buying a unit off of the lot inventory. Encinitas BMW made is a good experience with a very transparent process. The car, a 328i GT is beautiful.

Manda

Dec 13, 2013

Was in the market for a reliable, used vehicle when I found my 328i online. After inquiring about additional details and current status, I scheduled a test drive during a busy Saturday. Juan Duff has been proactive and attentive since my first email, ensuring I would be looked after even with a previously scheduled appointment on his calendar, and following up with an introduction/orientation of my new car at a later date. Billy Freyberger educated me on the finer points of BMWs and worked with me to find the best financing option to suit my needs. Together, Juan and Billy provided exceptional customer service and are true assets to the BMW Encinitas team.

Old time convertible fan

Dec 13, 2013

2011-128i great sporty automobile-reminds me of the days to the MGA's and MGB's but with the bells and technology. Love it with the top down

2013 335I

Dec 11, 2013

It was a pleasure doing business at Encinitas BMW. They sold us a top quality, slightly used car, at a great price. We traveled 250 mile round trip to get the car. It was everything as advertised and more. This was a refreshing change. Everybody was pleasant and knowledgable. Great job guys!!!!!

LBinSD

Dec 11, 2013

Excellent service and knowledgeable staff - so far so good!!

Bell867

Nov 19, 2013

I went to the Service Department at BMW of Encinitas to have a tire installed onto my car that was recomended by my service advisor. My service advisor said that my spare tire that was in my trunk was brand new and good. Because I get my car serviced at bmw of encinitas I trusted the service advisors judgement. The service advisor took my car threw the service drive to a technician and installed the tire. The tire that was installed onto my 3series BMW was a 12 year old tire. When the service advisor took my car back he failed to write up a work order and just instructed the technician to install the tire with out following normal protocol. If BMW of Encinitas would of done there job then they would of noticed the tire was 12years old and not safe to drive on then they would of advised me to not install it. Instead they installed the tire and sent me on my way. The whole time I was driving I did not know I was driving with an old unsafe tire. I did not like the way my car was driving so I took my car to discount tire to have them check my tire and rotate them. Discount tire then noticed the 12year old tire on the rear driver side and asked me who installed it. Discount tire then advised me that any tire 8 years or older should not be installed on any car because of the un-safeness of driving on this 12 year old tire, because the tire was 12years old and unsafe per discount tires safety rules- they were not aloud to rotate my tires because of it being old and unsafe. If I did not go to discount tire I would of never of realized the old tire that was on my car and anything could of happened to me while driving, especially on the freeway. If bmw service would of followed there normal required protocol then they would not of put this old tire on my car. Once bmw was notified of what they had done,Greg Bobbier service manager admitted that bmw did not do there job but continued to treat me like crap even though bmw was in the wrong. My BMW was not safe to drive on the freeway and I did let Greg Bobbier (service manager) be aware of that. But service manager Greg Bobbier would not install my car with a new safe tire rite away even though this situation was BMW of Encinitas fault. They are horrible with customers, they do not have good customer service skills. I am letting everyone know about there horrible mistake! Never go there! If this was Harloff Bmw this would of never of ever happened. When something did go wrong with Harloff Bmw they took care of it ASAP with no question asked. Such a shame do not know how this place stays in buisness.

Buzz

Nov 18, 2013

I went to BMW Encinitas in response to an ad for a used 335i. I was greeted by Billy Freyberger who was very friendly while being very professional in his approach, great guy. I originally spoke on the phone with Greg Holland regarding the ad for the 335i and Billy introduced me to Greg and he took it from there. Greg like everyone I met at BMW Encinitas was very professional but there was no used car sales pitch at any time. They just answered all of my questions regarding the car and its history in a very honest and thorough way. Greg could not have been more helpful during the initial discussion on the car and then with any follow up after the car was purchased. His sales approach while being unassuming was extremely thorough and one of the main reasons for my purchase. Any issues with the car were addressed beyond my expectations and the car has been perfect. Greg really made my first experience with BMW Encinitas an exceptional one and I would highly recommend them to anyone looking for a new or used BMW. Kim in finance was also a pleasure to work with and made the paperwork part of the transaction quick and easy. Overall I was very impressed with the entire dealership.

Anthony L.

Oct 30, 2013

Ronaldo Boschi set himself apart from any other salesmen I have encountered before. He impressed me at every turn. When I left the dealership, I went home with more than I wanted, and paid less than I expected. From the first phone call to the final hand shake, BMW Encinitas set a standard unlike any I had ever seen. If you are buying a BMW, this is where you want you go.

New BMW 550 owner

Oct 26, 2013

Love my 550, traded in my AMG E55, got great deal, the sales person, Bill, was very helpfully, and pleasant to work with, sales manage, Ray, was reasonable and professional, and gave us excellent service, last Ash the finance manager is one of the best in the business, vlery helpful and knowledgeable. Overall, this is my 3rd Beemer I buy from BMW Encinitas they have my trust!

Stan C.

Sep 28, 2013

Recently we have move to San Diego From the East, there is so much to do when you move. One of the important ones is to get the car. Our friends from La Jolla have recommended the BMW dealer in Encinitas, Ash Kashani have greeted as in the show room. Negotiations where ruff on the beginning, but lather things got very smooth. At the end Ash has proven himself that he is down to earth sales person and we have purchased the X3. Just like my friends from La Jolla recommended Encinitas to me, I will do same for anyone. As a site comment that I will make, that I will still like to get those floor mats Ash from you.

Christine

Sep 14, 2013

I just recently purchased a vehicle from BMW Encinitas. My sales associate Michael Epstein was WONDERFUL. The entire transaction went smoothly. My husband also purchased a car from BMW Encinitas a few years ago and shared my same positive experience. I would also like to say that my husband has said nothing but positive things about his service experience when getting his car maintained. I recommend that anyone wanting to purchase a bmw, go to BMW Encinitas. I also recommend you ask for Michael Epstein. Michael is genuine and honest (not pushy). He is an absolute pleasure to work with.

Michael

Sep 4, 2013

Worst consumer experience of my life. Was completely mislead during negotiations. Really made me consider not even buying a BMW. I would not recommend this dealership.

Burned X1 Customer

Aug 19, 2013

Drove 30 miles north to look at their new and used inventory. I ended up talking to a very helpful dealer who knew his stuff. After talking and trying to work a deal on a new X1 we came to a stand still and I decided to leave. After a couple days they called me and said they were willing to make the deal we were trying to work. I scheduled a time and day to come up and that morning they called and confirmed my appointment. I arrived at the scheduled time and my salesmen was no where to be found. About 20 minutes later he showed up and he wasn't happy. He had one of the two keys to the vehicle but NO vehicle. They literally lost it! After another almost two hours of waiting they tried to sell me on a similar X1 but it was $500 more because of an extra option. I agreed to the extra expense but ultimately the manager wouldn't make the deal. 60 miles round trip, a few hours wasted, and I end up going home without a new car and their salesmen ends up without his commission. Such a wasted day and crappy experience. I will not go back nor will I recommend this dealership. I blame the wasted time, energy, and money directly on their management. Zero management equals zero leadership which equals none of my hard earned money. I hope you treat your other customers better!

shamdanupe

Jul 30, 2013

Peter pretty much gave me everything that I asked for. Very positive experience! I also had to get my convertible top services and they took care of it with no problems whatsoever at no cost. Excellent customer service.

Brianna McDonald

Jul 10, 2013

First time BMW buyer and it was amazing!! Stress free, super easy to talk to, and knows his stuff!

Vijay

Jul 8, 2013

It was a great experience shopping with BMW Encinitas. The service was swesome. salesperson RONALDO is a honest and genuine person. he was very helpful in the overall process .

DOM

Jul 7, 2013

Extremely friendly and helpful. I left with a new X3, no hassles, no problems. Best BMW dealership in San Diego.

deadmn1337

Jul 1, 2013

Very easy to work with. Picked up an 08 335xi and had no problems that weren't fixed with out a headache. Would shop through them again.

Tim Denmark

Jun 19, 2013

My second purchase from Justin Beck at Encinitas Ford was a smooth and enjoyable as the first.Great job all around.

Veronica Meek

Jun 12, 2013

Non-threatening experience, as far as car buying goes. Friendly staff. Nice facilities. Not high-pressure. Felt comfortable during the process.

Brenda

May 30, 2013

My husband and I flew into San Diego from San Jose, Ca to pick up our custom order BMW 550 i Xdrive from the BMW dealership in Encinitas. This was the 2nd time we ended up flying into San Diego to pick up a BMW from this dealership. Everytime the purchase experience is excellent. In the case of my custom ordered car, the team waited til the morning of the car pick up day to remove all paint/car protection material. They had just started to apply the final paint protection coatings and finishing touch up activities when we arrived at the lot. The sales person does the heavy lifting and prep work while you relax in a comfy seat getting excited about driving the car of the lot. We are returning customers at this dealership. No dealership we have visited so far in the bay area meets the customer excellence and competitiveness BMW encinitas is providing.

Sakfat

May 23, 2013

No pressure to purchase. I found the car I wanted online with a price that was below the blue book price. I was able to ask and answer any questions through email. Once at the dealership there was no pressured sales pitch which made my decision to purchase easier. Peter is an excellent salesman. Follow-up regarding my purchase was appreciated as well. I will refer my family and friends.

Glen

May 18, 2013

My first BMW purchase. So far very happy with BMW Encinitas. Great car at a reasonable price.

G. Binder

May 14, 2013

Walked in on a Sunday afternoon of course not expecting to walk away with a new car and a few hours later there I was driving home in my new X6! I knew I wanted it but the entire process from start to finish was so smooth and easy; nothing like previous buying experiences I've dealt with in the past. Jeremy was great to work with and never once did I feel any pressure to buy or make a decision that day. He's been with me every step of the way since so I feel good that not only did I make a smart decision that day but I feel like I have someone still looking after me making sure I'm satisfied and taken care of.

Ed, carlsbad

May 14, 2013

Bought a used 328i in January. The salesman, Sean was very pleasant and really let the car sell itself. Did not feel pressured, negotiations were the usual back and forth but we ended up with a fair price for both of us. Takes a while to complete the sales process with lots of paperwork, but the upside is that the car gets detailed while you are waiting and did have a full tank of gas. Overall the experience was about as good as it gets when you buy a car, car is great and I would recommend the dealership.

Roger Shen

May 8, 2013

It is my first BMW car and I enjoyed the whole process

oscarcat

May 4, 2013

Made service appt in advance. Brought it in on a Thursday for some TSB's and a recall. By 5 pm no status phone call. Called and was told they are 5 hrs behind. Friday by 2pm no status update phone call. I called and was told they are "waiting to hear from BMW to authorize". Me: I need my car by the end of the day Monday, am going on a business trip for 10 days and want it parked in my garage. Them: Once we open a service ticket we can't release the car until the work is done. Me: Are you kidding me? There is a TSB for one problem and they are telling me my battery is bad. I said reset and try with a shop battery. Problem still there. Not battery. They blew me off on a warranty covered complaint. Now that it is out of warranty they want to charge me to fix it.This is my second and last BMW and last visit w/ present car to this stealership. BMW's business model is to build and sell a good product at a decent price then do the minimum under warranty and wait so they can charge you for services. BMW in general and this dealership in particular are not customer service oriented. Next time will go back to a Lexus.

LauraKesler

May 2, 2013

Elizabeth Diomin is the consummate professional! Elizabeth has deep knowledge and expertise in the BMW lines, she is comfortable to deal with and provides superior level service. I would recommend her to anyone I know!

Scott

Apr 24, 2013

Salesperson was extraordinarily helpful. Demonstrated multiple cars. Very knowledgeable, informative, helpful mad friendly. Highly recommended,

J Jones

Apr 11, 2013

Buyer beware they got to me big time. go sowhere else.

BMW fan

Mar 26, 2013

Friendly people. The sales consultant Mr. Jordan Fisher was very helpful with communication and the sale process. the general manager also made sure I was within my budget and satisfied with my purchase. We love our new car. Thank you

Fawaad welch

Mar 22, 2013

My experience at Encinitas was absolutely exceptional. I shopped around for 6 months and this is by far the best deal I received ( I live 1500 miles away) give them a try. Darin and the team were a pleasure to deal with.

Todd A

Mar 21, 2013

Anthony helped us after I approached him which was nice. He answered all our questions and made the process very easy. Took our old car in trade at my number, and gave us a grreat deal on the new car. I couldntnbe happier and this could not have been easier! Id highly recommend this dealer and Anthony. Todd A

cchehab

Mar 9, 2013

I bought a 2006 BMW 550i on February 16th of 2013 and I purchased a full warranty on the car. After two weeks of driving, I noticed a weird noise like a knocking sound coming out of the engine when the car starts moving on the first gear. I took the car to the service shop on a Thursday and I had a guy named Erin help me. The manager, Tim, took my car for a test drive and then told me the sound is normal for manual cars, even though it doesn't sound normal as I had a manual car for 6 years before I buy this car and I can tell whether it's normal or not. Anyways, he agreed to take the car in after I insisted. Erin promised he would call me the next day and tell me what's wrong with the car, if something is wrong. He was friendly. Anyways, four days after and I still didn't get a call, so I called Erin on Monday and left a voice message. He calls me back and tells me nothing is wrong with the car and the hold was because they were waiting for Tim's signature to release the car but he didn't bother to call me and let me know. Then Erin calls me Tuesday telling me the car is ready. When I went to get my car, they didn't give me any paper work to show what tests were done on the car so I have no proof they even touched the car, and I'm still hearing the same sound again. The guys were friendly but I wasn't satisfied with the service especially since the car is still under two warranties, the dealer's 60 days warranty and the 3 years warranty I purchased. On top of that, Erin asks me to give the service department a 5 rating. Overall, I'm not happy with the service and I'm planing to take the car to another shop, and if something is wrong with it, I won't be paying for any costs, that's for sure.

f30 stick

Mar 8, 2013

Ordered my f30 328i stick from them. Good price and courteous & speedy handling of the order & delivery process. Highly recommended!

CWS

Mar 6, 2013

I was looking for a new 5 series and over the years had been to this dealership a couple of times. On my recent search I dealt with Jeff Dodds and Justin Beck. My experience with Justin and Jeff was very pleasant and a bit surprising. I went in, explained what I was looking for and they showed me what they had, or would shortly have, in stock that fit my requirements. They never wasted my time with redirection or "up-selling". The price negotiation was brief and painless. Jeff and Justin were both professional, courteous and knowledgeable. I wound up with a new 5 series and am happy with my experience. I definitely recommend the dealership and Jeff and Justin.

CMC

Feb 25, 2013

Went in on a rainy Sunday, left on the same Sunday with new ride and the sun was shining bright. Great attention to my needs in a short amount of time, and even a dog park for the teeth of the family to spend some time and provide his final approval on the purchase. First time salesman was personable and made sure to let us know he was learning the process. Look forward to future transactions. Thank you

bcollins1986

Feb 7, 2013

Ronaldo at BMW Encinitas was by far the most personable salesman I encountered during my latest car-buying experience. He was helpful and not the least bit pushy during the entire time I was making my decision. His insight, good nature and integrity made this experience well worth it. Not to mention that he put me in an awesome vehicle.

s1000rrrider

Feb 5, 2013

I contacted the dealer via email and Peter was quick to respond to my questions. It then took him 2 days to respond to my offer. He then sent me an email saying the offer was accepted. But he never called me even thought he had my number. I called him hours later to ask what the next step was and where to wire transfer the money. The info he sent was not enough for my bank to send the money. I called the dealership several times in order to get the necessary information. They did not acknowledge the money was received for 3 days! Then it took 3 more days before they sent the paperwork for me to sign. It has now been 14 days that they have had my money. Which left my account 17 days ago and I STILL do not have the title to the car!!! They have refused to answer my emails and phone calls. Buyers BEWARE!! They are helpful until you send the money then they ignore you!

Anjali

Jan 30, 2013

Leased our vehicle. Very PAINFUL process. Did not appreciate the run around and the four-hour deal making. It shouldn't be like this. The sales person - Harry Williams - was excellent. We can't say the same about the process which only his higher ups have control over and not him.

Debra Trapp

Jan 28, 2013

Ward was very helpful which made for a very positive experience. All of our questions (and more!) we're answered. It's a pleasure doing business here.

Stanley01

Jan 26, 2013

Sean did an excellent job, at making us comfortable with no pressure. He was patient, took the time to explain the features of the car, and answered all the questions in a concise manner. I would highly recommend Sean to anybody looking for a new BMW. All the staff that we dealt with was terrific, very friendly, and very attentive to our needs. I will definitely recommend them to my friends and family.

Ny2SoCal

Jan 17, 2013

Horrible customer service, Kim is rude and not professional especially over the phone. Never had my license plates. When I called and asked nicely she was rude and told me to check the car as if I was a child and hung up. Left Jorge a multiple amount of messages and no response or thru via email or text. It's funny how quickly they respond when trying to sell you a $50k car, but once your signed and gone they won't lift a finger. This dealership has not even had someone at the front desk or steadily answering phone lines since I purchased my car in July!!! Jorge wouldn't even help me locate my warranty information and with the license plates, Kim said she had "taken care" of the in October after I called her in September and when I still did not recieve them and called her after getting a ticket for no plates, she said "I did my job, you need to deal with it". So if you did you job, and you do this everyday for a living, how come you can get it right? Incompetence at its highest at this dealership ALL throughout. I would NEVER reccommend anyone to EVER do business with them. They lost another 2 BMW sales from my family because of they horrible service and dishonesty.

itsmemushel

Jan 10, 2013

Greg at BMW Encinitas is great! As a first time buyer I was really nervous about the whole process but Greg completely put me at ease. He walked me through the entire process and best of all got me into my dream car!

hawkeye12349

Jan 7, 2013

The best experience I have had in purchasing a vehicle. Strongly recommond anyone looking for a vehicle to go to BMW Encinitas. Harry is an excellent salesman.

FarzadSistani

Jan 2, 2013

Ash was very professional, direct to the point, and outlined all options for me.He was not pushy and was very helpful in explaining the products.Outstanding service.ThanksFarzad Sistani

Larrdogg

Dec 26, 2012

Jeremy Shadburn, Client Advisor, went above and beyond in what I would expect an advisor to afford me in services involving the purchase of a new vehicle and he was incredibly helpful in every step of the process. Jeremy Shadburn's knowledge and professionaism in helping me purchase the vehicle of my choice at the price that was right, is an incredible reflection not only upon himself, BMW of Encinitas, but to BMW as a whole! This is why I will continue coming to BMW of Encinitas and why Jeremy Shadburn should be groomed for future positions of management!

haoxiang

Dec 21, 2012

it is a very happy experience with peter.He is nice and gives me a big discount.i wound strongly recommend this dealer, especially peter!

MichaelC

Dec 17, 2012

Very friendly people. It was easy to get my car and leave quickly.Professional, efficient and courteous.

aebmcnally

Dec 17, 2012

Great experience overall. Salesperson was not pushy or salesy. He was very thorough and professional and got the deal done. I had 6 months left on my lease and was over my mileage and they really made me a good deal.

phud

Dec 13, 2012

Our experience at BMW Escondido was exceptional. Our client advisor Jeremy Shadburn was professional, knowledgable, and attentive. He listened to what we wanted and showed us what he had available. At no time was he pushy, nor did he attempt to interest us in anything else we weren't looking for. He was able to quickly and effectively provide us with the price we were looking to pay without any back-and-forth haggling over price. It is solely the experience we had due to the efforts of Jeremy that will bring us back to this dealership as long as he is still working with them.The only portion of our experience that I would grade poorly was strictly due to the finance department. I was not financing my vehicle with BMW. The first individual we worked with seemed overwhelmed and his knowledge of the process was below average. The second individual demonstrated terrible customer service, unwilling to go the extra mile with a phone call to his finance superiors to ensure we had everything we needed regarding the sale. Instead he provided a phone number and basically said "good luck". This is the same individual that played loud music during our time in the sales office, while we were trying to complete the sale. It was a very unprofessional environment in the finance office.

CrystalBidwell

Dec 12, 2012

Jordan did his job well and I felt all my questions were met! Job well done Sir!

FredMayne

Dec 10, 2012

Elizabeth is very easy to work with. No pressure. Just what I needed. Thank you

KristyKv

Dec 8, 2012

I was at BMW for service and decided to take a look at the X1 and X3. I leased my previous BMW from Orange County. After making a decision on what I wanted I got a quote from my guy up in Orange County. Then I got a quote from Ash and he was able to beat their price, so I went with him. He was nice, friendly not pushy and very easy to work with. If you are in San Diego, I recommend going to BMW Encinitas and asking for Ash. He is easy to negotiate with.

DebraTrapp

Dec 5, 2012

Ward was very helpful which made for a very positive experience. All of our questions (and more!) we're answered. It's a pleasure doing business here.

sinasohn

Dec 5, 2012

Ash took care of me. In fact, this is the second BMW I have purchased from Ash at BMW of Encinitas in the last 4 months. He solved all issues. What is particularly interesting is that I am a VERY DIFFICULT CUSTOMER. I want the best and at the lowest price. Then I want some more. any ways, thank you BMW of Enc and I appreciate your professionalism throughout the process.

Kelly Lindsey

Dec 4, 2012

Great service, friendly, informative and did not feel like I received a sales pitch. Thank you!

GaryLindsey

Nov 29, 2012

Warde was very helpful and personable. I feel that he had my best interests in mind.

iloveBMWEncinitas

Nov 27, 2012

BMW Encinitas is by far the best in San Diego. They are attentive, follow up with you, and really want to find the best option for you that meets your wants and needs. Jeremy is awesome and really makes you feel comfortable throughout the process. He offered a longer test drive, let me leave the lot to test out one other manufacturer, and even bought me a soda and snack from the vending machine since I was there for a very long time (I had a lease turn in as well). I love my new car!

Helen and Pam

Nov 24, 2012

Jeremy explained to us what was going to happen in the process. He showed us all the features on the new car. He emphasized that he would be available to take care of any problems, for the long term and short term. We had one problem with the factory and Jeremy promised that it would be fixed. The car came with the wrong color interior trim. The financial part went very smoothly and quickly. The finance manager was very helpful, fun and friendly.

WayneBrewster

Nov 20, 2012

I drove 75 miles to purchase my new M3 at BMW Encinitas. They have the best cars and Jordan is th best salesman around.

itislori

Nov 20, 2012

The entire team and BMW Encinitas from GM, Darrin Fetterolf to Jeremey in sales, the finance manager Jorge and Mike the used car manager provided me with excellent service. They answered all my questions, and provided superb service and follow up after the sale. This has been by far the most professional and courteous service I have ever recieved when buying a vehicle, new our preowned. I am looking forward to working with their knowledgeable service dept. as well - thank you BMW Encinitas for making this an easy and comfortable buying decision! I will recommend you to my friends and family!Lori Thomas

Heidilinkogle

Nov 16, 2012

Ward has been extremely helpful and knowledgeable. No pressure sales.....we really appreciate that! Thank you!

Christina

Nov 14, 2012

I love my new car! Jordan was a great salesman and they have the best cars around!

salkat

Nov 11, 2012

Ash Kashani was AWESOME! He was super fast to respond, and worked tirelessly to get my car at a great price and when I wanted it! Great place and great people!

ravs

Nov 4, 2012

We came to this dealership knowing what we wanted and visited the dealership 3 times. If not for Jeremy, we would have likely bought the merecedes e class. Jeremy found numerous cars that fit our needs and spent quite a bit of time making sure what we wanted. On top of all that he met us at our price. I felt bad because he had to move 10 cars in order to get the one we wanted. I'm glad he was there to help us out. Very nice guy, would recommend him to my friends 10/10.

Skidog

Oct 30, 2012

Will always do business with these gentlemen. They have great communication skills. A decent size dealership with a large inventory that gives the customers plenty to choose from, which offers many options which assists in purchasing. I believe the dealerships goal is diffenitly to get to yes for the customers. Thank you once again!

kdienstl

Oct 29, 2012

Excellent service. No pressure sale. Willing to work with customer to make things happen and get me the vehicle I wanted. Worked within my budget. Very courteous and proactive..

Jamiesarbacker

Oct 25, 2012

I highly recommend BMW of Encinitas. The salesperson i worked with, Jeffrey, was professional, friendly and easy to work with. The experience exceeded my expectations!

Chahal

Oct 20, 2012

It was great experience to get the certified used car. Jeremy shadburn was great salesman and helped in getting the deal as quickly as possible.

AMACON

Oct 19, 2012

SOLD ME A CAR WITH DAMAGED AFTERMARKET TIRES AND THEN THE FOLLOW UP THE CORRECT THE PROBLEM WAS POOR COULD HEAR KIM LAUGHING AND MAKING UGLY REMARKS WHEN SHE THOUGHT THE PHONE WAS DISCONNECTED!!!!! I WILL BE FILING COMPLAINTS BMW USA AND THE BBB.

parisnyc

Oct 9, 2012

Jeremy was so helpful and very knowledgable!he is very professional and makes things happen fast ! He has an outstanding Customer service ! Thank you and I will be back ! The Whole Team at BMW Encinitas is amazing and special thanks to Marcela, Ray, Mike!

kerry.bates.50

Sep 22, 2012

I enjoyed my experience with BMW Encinitas. From the first call to PETER GAUTILLE things were smooth. Peter answered all my questions and was very professional throughout the sales process. I would definitely recommend friends to BMW Encinitas. There was no hidden surprises and I really appreciate the truthfulness.

todd mck

Sep 19, 2012

Peter took the time to show us every last detail on our new car. Peter and the rest of the staff far exceeded our expectations!!!THANK YOU!!!

Zaclira

Sep 18, 2012

Jeremy was an outstanding salesman. Before finally picking the BMW I purchased, he had me test drive numerous makes and models to ensure I got exactly what I was looking for. I really appreciated the fact that he wasn't pushy like some car salesman I have worked with. I was at the dealership for a majority of the morning and jeremy ensured that my friends and my self were as comfortable as possible while there. I would recommend this dealership to anyone interested in a BMW. The out the door price was phenomenal and the service was outstanding.

michael.p.hoover.9

Sep 12, 2012

J Shadburn was a pleasure to work with. I have bought many BMW's and this was the best car buying experience ever. Great value, service and vehicle. I would highly recommend the team at Encinitas BMW!!! I am very happy.

sigfreto

Sep 11, 2012

Would I recommend BMW of Encinitas for your next car purchase...you bet I would!I HATE high pressure, none of that here. This was by far the most fun I have ever had purchasing a vehicle from a dealership. From the moment I arrived til I left with the exact vehicle I had been searching for I was treated by friendly, courteous personnel. Jeremy is terrific! He gave me all the time I needed, answered all my questions and got me a deal better than I expected; and without being pushy. I would highly recommend him to anyone looking for a rewarding experience in their next car purchase. Thanks Jeremy for making me happy! Also, thanks to all the sales staff, finance manager and everyone who made this a very enjoyable experience!

EricandJaina

Sep 9, 2012

Our experience at the dealership as a positive one, we were referred by our neighbors. We tested drive thef vehicles several times, Harry was very helpful in answering all our questions and providing additional information, he was always professional, corteous and friendly. Kim was also very professional and explained everything and answered all our questions. I will recommend this dealership.

Jacob Gambill

Aug 22, 2012

I had the pleasure of working with Ash in the sales department to purchase my vehicle. Every step of the process was pleasant. All communication was professional and honest. All obligations were met and some extras were even included in the sale. I couldn't be happier with my experience and recommend Ash and BMW of Encinitas to all my friends. Thanks Ash!

jelsner2

Aug 20, 2012

My husband and I were on our way to another dealership, when our son (who had just leased a 2012 BMW from Encinitas BMW) told us about the awesome sales person he worked with on his deal, and told us to go and talk to Jeremy Shadburn. Let me tell you I HATE dealing with car sales people, but Jeremy made the process fun and as painless as possible. Honestly if you are looking to purchase or buy a new/used BMW PLEASE go see Jeremy he will hook you up and handle you with the upmost respect. I give Justin, and Jeff a Woohoo as well they went beyond our expectations to see that we could drive off in our 2009 335I Convertible..... Would we ever come back and deal with them again or would we refer BMW of Encinitas (Jeremy Shadburn)...you bet we would they are the best. Thank you again Jeremy for making us a very happy customer...you are the best. Not only are we now part of the BMW family, we made a friend as well in the process. Thank you

dianne8576

Aug 20, 2012

Great overall experience from my initial phone conversation with Juan to Jeremy taking over the entire sales transaction. All the employees were attentive to my needs that allowed me to drive away in a new car that day.

driver399

Aug 4, 2012

Great Dealer Drove From South bay to deal with them. I will send all my friend to this place.They helped me with a great trade in and found the car I wanted, They had to get it from a dealer in Las Vegas.Great service.Salesman Jon Walker was very good with helping me learn about the car.GM Darrin Fetterolf was involved with making sure I got a great deal. Very happy

DPDL

Aug 3, 2012

On July 31, 2012 I traded my 2011 Camaro for a 2012 BMW 335I Convertible. Since I reside in San Pedro, Mr. Duff conducted much of the deal with me over email. Upon my arrival an estimate was immediately provided for my trade. The Sales Manager and Director of Finance were equally as accommodating and efficient.

Ranoa

Jul 20, 2012

I had to trade in an upside down X5 and rode out in a new 335 coupe/loaded. The dealer and manager were excellent. I was up front, they were up front, we were all happy. Go here to purchase and you won't be sorry.

jegreenway

Jul 16, 2012

I was in the market for the new 6 series. The dealership only had one and I was still able to get a very fair and resonable deal. Jeremy was very helpful and has been supportive throught the process.

alkuper53

Jul 16, 2012

I had a good experience. The service was excellent, and the price on trade-in and new car was acceptable. I would recommend Harry Williams's services to my friends who are on the market.

bobL518

Jul 13, 2012

As a BMW owner I had experience with the vehicle and the various dealer locations in San Diego. I must say my experience with BMW Encinitas in general, and Peter Gautille specifically was excellent. I say that, as I am a busy professional and my time is valuable. Communication is key for me and from my phone calls to my emails to even my text messages - were all returned promptly and consistently. In my view, the selection of BMW's both new and certified and the various color combinations available are the best in the market. Peter was knowledgeable, friendly and effective in getting me the BMW I wanted at a price I wanted. Moreover, his follow up after the sale to make sure I was satisfied with my 535 is above and beyond in this day. Would I recommend BMW Encinitas? Yes. I would recommend an appointment as well to save time.

Linda E.

Jul 9, 2012

Having had excellent service with Encinitas BMW's Service Department, we wanted to give this dealership a chance to lease us two (2) BMW's.We dealt with Mike Hegney, Manager and Jordan Fisher, Salesman.We did our homework by verifying exactly our requirements in the New 328i Series and received e-mails and phone calls from many dealerships.We made an appointment with Mike Hegney. Told him our requirements for our car.When we arrived at dealership, they had our car waiting for us to test drive. No pressure about any other car with more gadgets.. They had exactly what we had wanted and made us a great deal.We discussed turning in our 2006 BMW with Mike and getting a new 328i Series.Mike gave us a great deal on our 2006 and the new 328i Series.We were introduced to Jordan Fisher who was very knowledgeable about the technology in our cars. He provided us with excellent service and programed our cars.We have bought other BMWs from other dealerships. Never had we experienced a sales person who new everything about the technology of the auto.This was a great experience. The people working at BMW Encinitas know how to treat customers and make the deal so its a Win Win situation for both the buyer and dealer.

chrisr355

Jul 7, 2012

My experience with BMW of Encinitas was EXCEPTIONAL!! I so enjoyed getting to know Peter Gautille who has a lot of passion for the BMW mark as well as other staff members who I liked. He put a lot of time in the deal and was always very responsive and quick to help when I needed assistance. They picked me up at the San Diego airport and Peter even stayed late on a Saturday night to make SURE I knew everything there was to know about my new car!! After my 08 BMW M5 I said I would never own a BMW again as I have had quite a few cars over the years. But my friend talked me into it and I could not be happier with my BMW Encinitas experience and my new 650 Cab!! This is truly the BEST car I have ever owned with out a doubt!!Best,Chris RMedina, Wa

erockwell

Jul 4, 2012

My experience at this dealership was excellent. I've bought cars from two other BMW dealers in the past, and this was by far the best one. Everyone was very knowledgeable in their roles. There was no sales pressure, just professionals giving great service. The service experience was so good, I felt like a VIP customer. I will recommend this dealer to my friends and family, some of which will buy their next cars here.

oldgeezer458

Jul 2, 2012

Doug was great to deal with regarding the purchase of our new X3. He was very knowledgable about the product, answered all of my questions, showed great patience and flexibility and worked to get the best deal possible. His easy-going, relaxed style were a welcome change from the typical high-pressure sales techniques one often encounters on dealer lots. I looked at several vehicles over the span of a few weeks and Doug was always helpful, courteous and ready to answer questions. Once we decided on the model, he helped with selecting options and putting the deal together. We even modified our order after it was placed. When it looked like the change could not be made, Doug made the extra effort to get the change in before the X3 went into production. Doug went above and beyond the call of duty to get us what we wanted at a fair price and with an easy process. Thanks, Doug, for the great service! Our future and referral business is coming your way!

Linda E.

Jun 24, 2012

Having recently moved to Carlsbad from Los Angeles, I have experience dealing with service at a BMW Dealership that could not solve my problems. BMW of Encinitas is GREAT. I went to them with my navigation problems with my 328i. BMW of Encinitas solved my problems. They even gave me a loaner each time my car went into service. They have a great attitude. They wouldn't give me back my BMW until they solved the issue.I have another BMW, 330i, When I came to a stop light, the car would idle. Car felt as though one of the cylinders was mis-firing. BMW of Encinitas kept the car until it was fixed.Great Service Department. They go the extra mile for their customer.Having had excellent service with Encinitas BMW's Service Department, we wanted to give this dealership a chance to lease us two (2) BMW's.We dealt with Mike Hegney, Manager and Jordan Fisher, Salesman.We did our homework by verifying exactly our requirements in the New 328i Series and received e-mails and phone calls from many dealerships.We made an appointment with Mike Hegney. Told him our requirements for our car.When we arrived at dealership, they had our car waiting for us to test drive. No pressure about any other car with more gadgets.. They had exactly what we had wanted and made us a great deal.We discussed turning in our 2006 BMW with Mike and getting a new 328i Series.Mike gave us a great deal on our 2006 and the new 328i Series.We were introduced to Jordan Fisher who was very knowledgeable about the technology in our cars. He provided us with excellent service and programed our cars.We have bought other BMWs from other dealerships. Never had we experienced a sales person who new everything about the technology of the auto.This was a great experience. The people working at BMW Encinitas know how to treat customers and make the deal so its a Win Win situation for both the buyer and dealer.

prettybaby

Jun 21, 2012

Justin Beck perfectly represents this dealership, which is arrogant, lazy and unreliable. BMW should take a good hard look at whether they want this bunch of people from the owner down to represent them. The cars outside are filthy, covered in bird droppings. We went there a number of days and no attempts were made to clean them or pick up trash. The entire place is seedy. But the staff is terrible. The whole lot should be let go, with Justin leading the pack. The one star reviews on YELP certainly tell the full picture. We tried very hard to buy a particular car from this dealership. We even located the exact car and it could have been easily transferred in. We were handed to Justin, who is their "most experienced" with three years under his belt. Well, even though he only had to get the car transferred in, even that was apparently too much for him to handle. He ignored our calls and blew us off twice. We had money in hand! A cash purchase! Car located! How difficult is this??? I guess since it was 'only' a mid-$30 price and not a $100,000 price, he couldn't be bothered. This went on for a month and finally we called the dealer in Las Vegas, Desert BMW, who flew us over, made other travel arrangements and had the car ready to go. They gave us a great price and conducted themselves the way that a BMW dealership should - professional and intelligent. I hope you read this, BMW of America. This dealership needs to be cancelled. These people are such losers and they make BMW look very bad. CONSUMERS BEWARE: you will be treated badly and overcharged.

annacoats

Jun 18, 2012

Of all the car-buying experiences I have ever had, the one at BMW of Encinitas was by far the greatest. When I totaled my BMW 325i I was completely unprepared to suddenly have to buy a new car and honestly quite nervous to be rushed into choosing something that in the end I may be unhappy with if I wasnt careful.In my search I was sent by friends to sales managers at two different BMW dealers in the Los Angeles area. There I learned what my options could be but wasnt convinced that they were the right choices. I had always known what I (eventually) wanted my next car to be, clearly an upgrade- a 335i to be exact, but given the circumstances I was realizing that I may have to settle for less. A dear friend sent me the number of Darrin Fetterolf at BMW of Encinitas. After just a brief conversation, he not only convinced me to make the 2+ hour drive down, but listened to my explanation of what Id seen, what I thought I could do, and somehow read between the lines, finding exactly what I was looking for, only better a 335d (Diesel) with every package I needed. Im still a skeptic so I was still a bit hesitant. I waited a week and ultimately committed to making the drive down in my rental car. Peter Gautille called for my ETA and had my car ready for me when I got there. While Darrin was in meetings I met his partner Ray Pezzi greeting me upon arrival. Not only did Peter listen to everything I wanted and needed, when Ray came to check on us he listened to my desired look of the car-a small thing perhaps but a big deal to me-I didnt like the wheels, preferring the wheels of a different model. He came back moments later with exactly what I wanted to hear, not only did they have the wheels there but they gave me an amazing price on swapping them out.Darrin and I went over the details of the deal and he too listened to what I needed and he made everything I asked for happen. Finally I met with Kim in finance to go over the paperwork. We chatted like we were old friends, such a lovely woman.Once all was said and done, I gave up the keys to my rental car (which they offered to return for me) while Peter went over all the small details of the car that I was unfamiliar with to be sure I was comfortable before I drove away. I have to say, I have never had a more enjoyable time buying a car, or anything for that matter, as I did at BMW of Encinitas. I felt so welcome and left there feeling like I not only got a good deal and (better than) the exact car I wanted, but like I have friends to pop in on when I am in the area.

caroldoty

Jun 4, 2012

I had the pleasure of working with Juan Duff. He was friendly and helpful and made the experience enjoyable. I would highly recommend calling Juan if you are interested in buying a new or used BMW

esawlidi

May 15, 2012

I had a great experience with Ash. I emailed the dealership about a car I liked and he was very quick to respond. After several email exchanges back and forth, Ash found me a different car that I really loved. He listened, he worked hard to find me the exact car I was looking for, and he delivered! We continued to exchange emails over the next two days until I could make it to the dealership. He answered any and all questions I had about the car. The day I went into the dealership went quite smoothly. Ash did everything he could with the numbers and while it wasn't the exact monthly payment I wanted, I know that I got a great deal!! I will always take my BMW needs to Ash from here on out. It was like buying a car from a friend instead of a salesperson. Bravo Ash!

amberks

Apr 25, 2012

Just purchased a new X5 from BMW Encinitas and was happy with the entire process. Juan was very friendly and thorough. Finance was also friendly and relatively quick (for car sales!). Would definitely recommend them.

DontGoToBMWEncinitas

Apr 7, 2012

I have a 2008 X6 that was leased and I had decided to purchase it. It had been serviced by BMW Encinitas for almost 3 year.To summarize the poor experience this is what happened1. I already had my own financing arranged. The salesperson told me I HAD to fill in a credit application no matter what. She kept pressurizing me and only stopped after I asked the sales manager if this was the case and he admitted it was not.2. The sales department turned on their maintenance/warranty department after the warranty department had taken a long time explaining and recommending the best option for a pre-owned vehicle. Apparently each department competes for these sales dollars.3. The sales department told me I needed to replace the tires so I told them I would do it at Discount Tires, they then told me if I did that when I returned they would tell me they were not authorized and would insist on me taking them back off. I asked them if the tires on the car were authorized or not and they looked at them and said yes so I told them that these tires had also come from Discount Tires! I'm not stupid and neither are Discount Tires in Encinitas, last time I got them changed I explained it was leased and had to have authorized tires and they have a list of all the authorized tires you can use.I was so disgusted by their high pressure attempts to sell that I walked out and went to Vista BMW where the experience was far better. They also pointed out that some of the things BMW Encinitas had told me regarding prepaid maintenance and certified preowned was completely inaccurate.BOTH Discount Tires and BMW Vista told me they had constant complaints from customers about BMW Encinitas all similar to mine.Although Encinitas is a bit closer to me I would never recommend them to anyone, their sales people are what give car sales people in general a bad name.BMW Vista has continued to be a FAR better experience, including a free car wash every week for anyone who purchases a car from them! Nice perk on top of waay better service.

Myles.Figueiredo

Mar 30, 2012

I visited multiple BMW dealerships in San Diego and southern Orange County on my quest to find a 328i sedan that I was satisfied option & price wise. I was turned off by all of these dealerships due to being a teenager, I was not taken seriously. I contacted Juan Duff at BMW of Encinitas through the Internet sales department and couldn't be happier. I received excellent customer service from the minute I walked into the dealership all the way through singing the paperwork in the financing department. Would highly recommend this local dealership and Juan Duff if you're interested in buying a BMW!-Myles

mandingo

Mar 14, 2012

I had a very positive experience at BMW of Encinitas. Working with Juan Duff, who is very knowledgeable and personable, was great. He really worked hard to get me the car I wanted at the right price!

gacord

Mar 14, 2012

Michael Hayden gave me a great low pressure educated sales experience. I would definitely deal with him again. I also had a good experience with the finance organization - short and sweet.

identity418

Mar 7, 2012

We purchased two cars at the same time and could not be any happier with the cars and service but most of all Ash is a very personable down to earth guy, not pushy. The overall experience was great and would recommend this dealership.

tiger22

Mar 6, 2012

I bought a 335i in 2008 from BMW Encinitas and every time I have brought my car in for service (or other, I used the body shop for unexpected work a couple of years ago), I have had an excellent experience. Friendly, helpful, etc. I have a business partner that has not had such a good experience at another dealer in San Diego, so keep up the good work.

jaredtrombetta

Feb 28, 2012

Experience was so good, we bought three cars within 48 hours for team members at our office. 650i, M3, and a B7.Look forward to my next vehicle.

rmaher215

Feb 25, 2012

Ash was extremely kind and honest. He did not insult us by using bait and switch tactics. We greatly appreciated the respect he showed us and feel that he gave us the best deal that he could. He continued to give us excellent service even after the sale was finalized by making himself available to us a few days later and providing us with an owners manual while showing us (again) some details of how the car operated. His professionalism definitely contributed to our buying a vehicle from this dealership.

mbeezy

Feb 15, 2012

Great experience for a first time BMW owner. My overall experience was "good" due to the fact that i was there for a long time. Staff was very friendly and accomodating; Jordan did a great job helping me find the perfect car for the right price. I would reccomend Jordan and this dealer to any one of my friends.

madrigalo

Feb 7, 2012

My experience with Ash was phenomenal. He went above and beyond our expectations. Not only did he not pressure us into a decision, but he was very open and honest about the vehicles we test drove. Negotiating a price was easy and open. He did not try to up sell and helped us find what we needed at a fair price. Thanks Ash.

michaelbarancik

Jan 30, 2012

Juan showed due diligence, answered phone calls.Something our local BMW DEaler didnot do.Juan made the two hour drive to see the car we bought worthwhile.His low key manner and honesty was greatly apreciatged.I would recommend him to other interested buyers. After a very negative experience with a dealer close to home,It was a pleasure dealing with Juan. If he's the first impression a prospective buyer gets of a dealership,he's more than doing a good job.He creates that intangible assett on the balance sheet known as goodwill. Michael Barancik

Paul Stockler

Jan 25, 2012

I leased a 2012 BMW 650I from BMW Encinitas, and while the car is amazing, the experience with BMW Encinitas was awful. I would never set foot on their lot again nor would I ever feel comfortable taking my car in for service.

Xiaojun

Jan 22, 2012

Juan is very nice and honest. It didn't take me a long time to test drive and purchase the car. I really like the service there and I would go back to it if I ever decided to get another car.

dfshanahan

Jan 21, 2012

I am 62 years old and have purchased many cars in my lifetime. My experience in buying a new BMW 528i at Encinitas BMW, was by far the most pleasant and enjoyable experience I have had in purchasing a car. Our experience began when we appeared on the lot. The Sales Manager, Ray, was walking by and asked if we needed help or if we preferred to browse alone. We requested to talk to a salesman and he went inside and brought Jordan Fisher out to meet us. We explained that we just wanted a test drive, since we were trying to decide among the BMW, the Mercedes 350 and the Audi A6. Jordan said fine, and asked us what we wanted to drive, then left to go get a suitable car. During the entire drive he showed us the various features of the BMW and never once tried to convince us that his car was more suitable than the others we were considering. At the end of the drive, he asked us if there was anything else we needed and that he hoped we would return to buy a BMW. Jordan was helpful and pleasant and totally lacked the usual bravado, bluster and pressure I expect from car sales people. He called me once to give me an answer to a previous question, again with no pressure or trying to tell me what I needed in a car. We ultimately decided on the BMW and called Jordan to set up another test drive and to purchase a 528i. Again no pressure. We simply provided him a list of the options we wanted (most of them)and that we wanted the USAA pricing. When he said he needed to run the numbers with the Sales Manager, my reaction was, "Oh no, here it comes!" Shortly, he returned with the Sales Manager and they gave me a printout quoting a price of $1000 over true invoice. I verified that the prices were the same as the true invoice prices I had acquired from an independent source and accepted the terms. They then informed me that they would have to order the vehicle since they did not have a vehicle with all the options I wanted. I paid a $2000 deposit to reserve the car and the Sales Manager gave me one of their previously reserved slots at the factory, which was going to production in two to three days. Jordan gave me the production number as well as the options list and said he would keep me informed on my car's progress as well as showing me the BMW website where I could follow its progress. That was it!My car was delivered in 5-6 weeks and was in immaculate condition when delivered. We spent a few minutes with the finance manager purchasing the car and getting a very soft sell on the various warranty extensions and maintenance options available. We took the tire failure option. Then, Jordan spent over an hour going through all of our car's features and told us to call him anytime we needed. He wished us well and reiterated that we could come by or call him anytime we had questions. Since then, he has called us to ask how things were going and if we had any additional questions.The people at Encinitas BMW really went all out to make my experience pleasant and comfortable. They were friendly, knowledgeable, professional and anxious to serve my expressed needs. They really listened to me! Most importantly, there was no high pressure selling or arogant disertations on what I needed in a car. They let the car sell itself. I would recommend Encinitas BMW to anyone wishing to buy a new or used BMW. If they treat you as they did me, you will have a very pleasant and gratifying experience!

mikeuyeda

Jan 19, 2012

My experience with BMW Encinitas was an enjoyable and productive one. I got the car that I wanted at a great price. Best of all, the people I dealt with were friendly and went out of their way to make me feel at home. I will definitely recommend BMW Encinitas to all of my friends.

JimJames13

Jan 18, 2012

Sales person went to great lengths to explain the various options available in the car and also helped w/the initial set up of the car.

robertas

Jan 16, 2012

I bought a new car here last week. It was relativey smooth and easy. I would have peferred tonot have to negotiate price but it worked out fine in the end

tuliatex

Jan 9, 2012

Our purchasing experience of our new BMW at Encinitas BMW was stress free and actually enjoyable.We were particular impressed with Mr Juan Duff's knowledge and explanation of the vehicle's operation. Staff were timely, knowledgable courteous and professional . This is not our first luxury car purchase however it is the first purchasing experience that we can truthfully say was stress free and enjoyable.

Kmorden

Jan 8, 2012

Great experience! The Internet sales manager was very understanding and put in extra effort to make sure I was taken care of during the process.

Paoukar

Jan 3, 2012

The best car buying experience to date. Patient, honest and easy. Very easy to work with. Jordan and Jessica are an excellent team. Don't bother going any place else.

acjoseph

Dec 21, 2011

Dealing with BWW Encinitas was terrific. They were very friendly and very attentive to my needs. They provided me with exceptional service, had the perfect car for me and went out of their way to take care of me. Each and every employee I dealt with from sales to parts to F&I were all polite, eager to offer assistance and knowledgeable about the products and services I was asking about. I really enjoyed the menu process in sales and F&I. A great store with great employees!!! I would recommend them again and again.

dtalens

Dec 19, 2011

Excellent service from Juan Duff. Very professional . Followed thru even after the sale to find out if everything is OK with vehicle. Have recommended him to friends if they are in the market for a BMW.

tomlavia

Dec 3, 2011

Mike was an excellent salesman and assisted me through the entire process. The price was negotiated fairly and quickly. Once the transaction was completed, Mike continued to call to make sure that I was happy wiht my purchased and to see if there features that I was unsure of how to operate.

lnair2008

Nov 25, 2011

It was a pleasure working with Mike Wille over a few months to identify & purchase our first BMW. Mike provided us with a lot of information and was patient while we took our time to find the right car. We were impressed with the fact that he never made us feel under pressure to make a decision. He also took very good care of us during the purchase process once we decided on the car. Jeffrey Dodds, the Finance Manager, was also tremendously helpful with the purchase process, the financing and helped with all things needs to get the car ready & out. I also had a great experience interacting with Mark Price, from the Service Department, for the first oil change & options installation.

Tannaz933

Nov 14, 2011

BMW of Encinitas truly made my car buying the best experience I have ever had. From START to FINISH, my experience was 5 star! The management staff was absolutely stellar and all the employees were top notch. The quality of the people, vehicles, experience was just the best and I haven't stopped talking about this dealership to my friends and family!

BSM_1M_ND

Nov 5, 2011

About nine months ago I got on a waiting list for a 1M. I knew the wait would be long because of the limited availability of these highly sought after cars. Up to the day the car was delivered to me, BMW of Encinitas, and especially Mike Wille did an outstanding job supporting my many inquiries, questions, and requests on order status and on the car itself. The wait was long, and I'm sure I became a pest from time to time. Regardless, I really believe I couldn't have been treated any better or more professionally by Mike and the rest of the staff. I should also add that BMW of Encinitas did not engage in price gouging, like many other dealerships did for this limited production car. The entire new car purchasing process was a very positive experience and I would highly recommend contacting Mike Wille at BMW of Encinitas for any new car purchase.

Shaunahoar

Oct 29, 2011

Taking advantage of a Costco dealer link, my experience with the Encinitas team was much better than I expected. I mmediately after Elizabeth and I connected through email, all the way to when I returned to pick up my new X5, she treated me with respect and with appreciation for my business. Elizabeth was very welcoming of my partner as well within the discussions and purchase / delivery processes. I would highly recommend Elizabeth as her style of selling was in sync with my own purchasing hopes for non pressure, real truth experience. I believe Elizabeth offered me the best deal she had to offer, and she continues to reach out to me even after the purchase is complete.

jtriem

Oct 19, 2011

I thought the staff at BMW of Encinitas was professional and helpful and did what they could to meet my needs for my trade in. Because of some computer issues, I did have to go back a couple of times to get my satelite and my BMW Assist working and to re-do some paperwork (which was to my benefit). But overall, it was a good experience and the sales staff was very knowlegable and friendly.

jcolarus

Oct 16, 2011

I went into this dealership and was immediately greeted by Jordan Fisher.Jordan is a friendly, energetic and very personable sales person.He worked WITH me to get the car that I wanted, and was able to answer every question.He worked with me late in the evening (until about mid might), and I would highly recommend Jordan!!!Joe C

aeyakovenko

Oct 10, 2011

I got my car through european delivery, so price was basically as its priced everywhere. Michael was really easy to deal with, he gave me his personal cell number to answer any questions that i might have, and european delivery was a blast and i had no problems.

bunnies5

Oct 9, 2011

This is the second BMW that I have purchase from Juan Duff. He is very friendly, and he provides great services. I won't hesitates to recommend Juan to any of my friends.

skchanda

Oct 8, 2011

Best BMW dealer in San Diego County. Good service and great pricing. Helpful customer service- Jordan was a pleasure to work with. Looking forward to doing business with them again.

emathur

Oct 7, 2011

I enjoyed the time I spend purchasing my new 2011 BMW 335Ci; the sales people were friendly, knowledgeable and not high pressured. My only negative comment was that the actual purchasing paperwork seemed to take to long.

Stephenbhorner

Oct 1, 2011

It was the ultimate sales experience for the ultimate driving machine. Juan, my salesman was incredibly helpful, open, and honest. Kimberly in finance was wonderful. I had been to another BMW dealership in town where they tried their best to high pressure me in to a car that was perfect for me and did not feel that was a good representation of how BMW should do business. Juan understood that there was no need to sell me on the idea of owning a BMW and just helped me find the most perfect car for me. I can't say enough about what a great experience it was doing business with BMW Encinitas and in the future I will recommend this store to everyone I know.

kathleenfl

Sep 21, 2011

RThe greatest experience I have had buying a car. No haggling just great communication all the way through. The car was ordered and it came sooner then expected and just as I ordered it. Mike was a pleasure to work with, not pushy, very responsive and explained the process thoroughly.

jstansbury

Sep 16, 2011

My experience was superb! Big departure from the typical car purchase experience. Juan Duff was knowledgable, thorough but with zero pressure! I would highly recommend this dealership! All the team members I encountered in my process were very good at their jobs and with customer service.

ellieo

Sep 16, 2011

Working with Juan at Encinitas BMW was a pleasure. He was friendly, very knowledgable and informative, and has followed up with us since purchasing our new car to make sure we understand the many different systems. He is without a doubt the best salesman we have ever worked with and we will definitely refer him and use him ourselves in the future.

jayc2111

Sep 11, 2011

I have bought quite a few cars and I can honestly say this is the first time I have walked out feeling completely satisfied getting a good deal and an enjoyable experience. Jordan Fisher my sales associate was great and very easy to work with. Jordan was not the typical "pushy salesman". The negotiations were very easy and Encitias BMW has the best prices around.......believe me I shopped around. I almost bought a car at BMW Riverside however left becasue I felt I was getting screwed around. The car was over priced and they were not willing to come down at all. I called BMW Encinitas and spoke to Jordan. I asked if they could get the car down to a certain number which they did. I drove down to their lot and was on my way home in under an hour and a half which is unheard of when buying a car. I can't say enough good things about the entire staff at BMW Encinitas. Jordan Fisher the sales associate was great and followed up after the purchase to make sure I was satisfied as well as offering assistance in anyway possible should I need anything. Jeffrey Dodds was the Finance Manager and Ext. Warranty Specialist (the guy you sign all the papers with when buying a car). Jeffry was also great. He explained the various warranty items offered both for free and at a cost in detail but was also not the typical "pushy salesman". When this was all done and I went out front to take my new BMW 528i home another lady was out front who also worked there and thanked me for coming down and my business. I believe she was the manager of the lot. I don't recall her name but she was also very nice and went out of her way to make sure all my needs were attended to. Like I said...I have bought quite a few cars before and never had a GREAT experience until now. I have never bought a car from the same dealer because I did not leave feeling very good. I can definatley say I had a great experience at BMW Encinitas. In the future I will definatley be returning. BMW is a great car and BMW Encinitas is a great dealership. I would recommend you give them a shot.....you will get great service and at a price that beats everyone else.

ssngocs

Sep 9, 2011

The services is good. When i request for information, service person actually provide everything in the timely manner. The only thing they need to work on is the price.

kk0812

Sep 7, 2011

Please think twice before you buy a car sorry atleast visit this dealer.The sales person was so rude that he questioned me that am i fit for a BMW when my credit was good but not excellent. i brought a BMW exactly 8 days before and visited him for the second one.This dealer sucks including the management and the sales person especially "John Gallardo"Better plz visit Sterling BMW which is another 50-60 miles from this place....

mistah tee

Sep 3, 2011

from initial internet question to finishing the sale and staying late to detail the car and walk me through everything it was amazing customer service. complete turnaround from my previous experiences, would absolutely recommend to a family/friend. post sale, my service experience has been great as well.

ericafrank

Sep 1, 2011

Frank was very friendly to work with and answered all of my questions. He even went out of his way to drive to my house to pick up my check (as I didn't plan on buying that day). And now I'm loving my new car.

anf1228

Aug 25, 2011

David Lopez was TERRIFIC! completely changed my outlook on buying cars. He was so helpful & friendly. Hands-down the best car salesman we have ever worked with. Honest, not-pushy and genuinely looking out for the customer. I would HIGHLY recommend him to anyone I know. Thank you DAVID! BMW is lucky to have sales people like him That is why we left Mercedes. The new manager was also fantastic. We were SO PLEASED with our over all experience at Encinitas BMW

SamR

Aug 25, 2011

Easy to work with dealer. Always have inventory that I desire. Great location. Plus: Juan is the best sales rep going. Bought 5 BMW's from him so far.

tinobmw

Aug 24, 2011

Juan Duff is perhaps the friendliest salesman I have ever met. He is straightforward and direct to tell everything about the car and sale terms. Follows up on calls to make sure everything is okay. Good and genuine person and salesman.

Tracy K Gillis

Aug 23, 2011

Both parties were very informative and answered all my questions regarding the possible purchase of a new X5. I have previously leased 2 X3's and was unsure of going to a bigger car. I liked being able to go on line to review all the options and then come to see Mike to have all the options more fully explained so I felt very comfortable in my final decision. Mike kept in touch on the progress of the car being built and on the day of purchase, he also showed me everything about the car inside and out and made me feel that it would be fine to call if I had any other questions that may come up in the future. I would recommend Mike and Liz to anyone interested in a BMW.

dave meier

Aug 22, 2011

Mike Wille was very helpful in my purchase decision, the negotiation process, and in showing me all of the car's features. I would strongly recommend anyone thinking about buying a BMW to talk to Mike.

barandjelovic

Aug 9, 2011

I leased a 335d from John based on a quote he provided via email as a follow up to my on-line inquiry. Very easy transaction, straight forward pricing, no last minute surprises.

Kevin Chwa

Aug 2, 2011

-Funny thing, 50c for coffee u have to pay. Hard time to looking for change. Century Alhembra has all kinds coffee and a lot of cookies and sweets in the morning.-When I contact to sale person, the respond of sale person is not making me to go there. I was there because of the car I want. If not I will not go there. If sale person can attract to customer by email, they will have better business.

testfe

Jul 10, 2011

It was an excellent experience, the sales people were friendly and understood my requirements, and directed me to i believe the right vehicle. I would recommend this dealership.

magnumforc

Jun 2, 2011

Have purchased three vehicles from BMW of Encinitas in the past three years. Took vehicle in for service due to unusual noise and a rattle in the rear door. They never called to say vehicle would be held over night. I had to call around 4:30 to find car would not be ready until the next day due to special order parts. Rattle in ddor resolved, but vehicle returned with code unresolved in computer and vehicle still making same noise. No explanation as to why noise remains. Repair ticket states "BMW is working on it." Wonderful. Filled out survey and receive call and e-mail from Mary Jo Gelardo, Customer Service Manager who wants to discuss why I am unhappy with service. We discuss on phone on May 20 and she promises to set appointment with service manager week of May 23 to resolve issue. Never heard any more from her, so sent e-mail on May 27 advising we would not use the dealership again. Forwarded a copy of that e-mail to Brian Woods, the General manager and he has not replied either. Finally, there is a recall on one vehicle we purchased from them on 12/28/10. The recall was initiated on Oct 18, 2010 by BMW. I kind of think the dealer would have done the recall work before delivering the car? We just found out about the recall by taking it to another dealer, since we never received a recall notice. Or the owners card or anything else we should have received following the purchase. Just their way of doing business I suppose. SO glad the latest 535i came from somewhere else and the next 7 series will too!

ASchreiber

May 24, 2011

Peter was very helpful. He took a lot of time to help us and we weren't exactly the biggest sake he was ever going to have. We were there to look at a used Toyota Sienna, not a BMW. Peter, however, treated us like we were there to buy a much nicer vehicle. My wife & I have two small children who both need to be in car-seats, so he literally had to allow both of us to take turns test-driving the vehicle. On top of that, we could not decide right away (because of our kids' needs), so we had to go home & come back later in order to purchase the Sienna. This took even more of his time.We couldn't be happier with the vehicle that we bought there & also couldn't be happier with the service that we received, particularly from Peter. If we ever know someone who is in the market to buy a new BMW, we will not only direct them to BMW Encinitas, but will personally recommend that they ask for Peter as their salesman. - AndyAndy Schreiber

Wax it

May 4, 2011

This is the best and smoothest car purchases I have ever made without my dad being involved. I have grown up in the car business from my dad owning dealerships and now me owning my own auto detailing business. Buying a car from Peter was as close as you could get to buying a car from a family member. Peter really made me and my wife feel like we were the most important customers to him. I would HIGHLY recommend going to Encinitas BMW if you are still looking for that family type atmosphere. Peter went above and beyond and found us our perfect car and the price we wanted to pay!!!!! Peter actually went out of his way to go get us the car we wanted. I will definateley buy another BMW from Peter and Encinitas BMW.

getback456

May 4, 2011

So far my experience has been positive; however I just purchased my car. Peter kept me informed regarding my order and spent considerable amount of time going through the operations of my car when I picked it up. Overall it was a positive experience.

chensel

May 3, 2011

This is our 3rd car from BMW Encinitas. When we purchasing our 2nd car, we were fortunate to meet Elizabeth. She made the car buying experience very easy and hassle free! She did not try to push us into a vehicle we didn't want. She was always looking out for our best interest. When we were looking to buy our 3rd BMW, we came straight to Elizabeth because we really trusted her to give us honest answers and a great deal! When our car was ready for pick-up Justin helped us with all of the paperwork and car delivery. He spent a lot of time with us answering all of our many questions and really made the process enjoyable. We will definitely be back and asking for Elizabeth & Justin!

GBC

Apr 30, 2011

My research enabled me to decide upon a particular BMW model before even contacting the dealership. We also wanted it built to our specifications. I was also able to determine the price I was willing to pay. The dealership agreed to the price and we worked with Peter to order the vehicle. After agreeing upon the price, I asked the dealership to give us an offer on our current car. The price was not only fair, but it exceeded the offers received from others. So, the price for the new car was less than others were willing to sell it to us for, and the offer for our car was more than others were willing to pay. The bottom line was a very attractive transaction from our perspective.During the waiting period while our car was being built, Peter was in constant contact with us as to the process and when our car might be ready. He truly exceeded our expectations in keeping us informed. Although our car cost far less than the more expensive BMW's available, we were treated as though we were their most important customer. During the delivery process, Peter spent about 3 hours with us making sure that we knew exactly how everything worked.During the process, I also worked with Mac and Jose in the parts department. They were also friendly and accommodating, thereby further enhancing our overall experience.

kimmckittrick

Apr 28, 2011

Brian,Thanks for interest in my business. I met you the other day in the showroom while I was purchasing my 2011 BMW 535i from Peter Gautille. I am writing you to express my complete satisfaction with the entire purchasing process. Over the years, I have purchased new Mercedes, Land Rovers and Porsches. Never have I experienced such a high level of service as I did at your dealership. Peter took extra time helping me decide which car was right for me and my family. His insight and knowledge insured that right choice. Also Peter took tons of extra time showing me how to operate such a sophisticated machine. I could tell he took genuine enjoyment from showing me every detail. He is a outstanding representative of BMW of Encinitas. Also Kim from financing was very professional. Please share this with your entire organization. I look forward to doing more business with you guys and will recommend you to others...... Thanks,Todd M.

plokij

Apr 13, 2011

I was interested in ordering a vehicle from the factory. Peter G. was friendly, but just didn't have the interest in making my request anything but an extremely low priority. In general, I'm not that put out, but I do wish that Peter would have been more upfront about the focus of the dealership towards selling cars on the lot vice custom orders. He wrote an email stating: "sorry I haven't gotten back to you, the weekends here are MAX busy"... who the heck wants to hear their sales rep say that?!Look elsewhere if you want to custom order a vehicle. I get the impression they're OK if you want to help them move their lot stock.

rambobentley2

Apr 6, 2011

ABSOLUTELY HORRIBLE!!!! **STAY AWAY**I have been in a family of owning BMW's, Mercedes Benz's, and Range Rovers my WHOLE life. For those of you who know, it truly is a different experience owning one of these cars...the customer service is outstanding as well, UNTIL I CAME TO BMW of ENCINITAS. This place has THE WORST customer service, I had a problem with a salesman (bc he was new & clueless) and he HUNG UP on me!!! If you knew me, I am a super easy going individual. I asked to speak with the MANAGER of the sales department and Justin Beck was put on the phone as the "manager." I asked if, "are you the sales manager?" and he said "yes, I am" SO...I told him my problems etc. He let me know OVER & OVER how they were losing money on my deal...made me feel like utter sh*t until I realized I just got a sick deal they can't back out of (they totally gave me WAY too much money for my trade in :D...Mike Hayden was willing to do anything to make his first sale apparently) Anyway, after hearing Justin Beck, "the manager" tell me how he needs more time to think about this and how they are losing money on this deal, I was like SORRY..not my problem, very unprofessional to let a customer know how you guys are losing money on the deal. Everything was on paper so it was impossible to back out of :o). Justin told me he would make an appt. for me to get my car in to get scratches fixed on it. NEVER HAPPENED. I called him 3 times, wrote an email and then had to talk to the DIRECTOR of the service department because Justin Beck was clearly ignoring my calls!!! My fiance had to call him and tell him to be more professional and how horrible the customer service is here. THEN...I went to drop my car off for servicing, after they had my license for over 45 minutes (with my DOB on it...), it came down to the time to sign papers for a loaner car...... then they realized I am only 24!!!!! WTF?!?!?! So, i can OWN a BMW but I cant LOAN one at BMW of ENCINITAS?!?!?!? This place IS A JOKE!!!!! I called other BMW places and ENCINITAS is the only one with that "insurance policy"...yeah, because they SUCK.I told them how horrible their customer service is compared to Range Rover, Mercedes Benz and BMW back in NY. These people need some SERIOUS HELP!!When people found out I was potentially going there to lease a new car, I was told the place was a joke and I also talked to a couple who literally returned their X5 and re-bought it at another BMW dealership! Please do yourself a favor, PLEASE....if you're used to 5 star customer service since you own a nice name brand car, STAY AWAY FROM BMW OF ENCINITAS bc you feel like crap walking in and walking out.I am in the process of switching from them :o)

BASBMW

Mar 23, 2011

Having the option to chose among many dealers in San Diego, I chose Encinitas for their friendly customer service, straight talk and depth of knowledge - all exhibited by Peter Gautille. No attitude, no pressure, no gimmicks. Just patiently explaining the features (extensive) between the 5-series and 3-series BMW's. Peter was very conscientious in insuring I was registered correctly in the BMW Assist program, had my books, keys and iPod and even set up my bluetooth phone showing me each and every button in my new BMW! Yes I would recommend BMW Encinitas again.

Jack Swisher

Mar 16, 2011

BMW Encinitas is top notch and it all starts with its sales reps. My rep Peter Gautille was well versed on each model. He truly helped me select the right vehicle. The other BMW dealerships in the area just wanted to get to the negotiation table. BMW Encinitas were patient which help me select the best vehichle for me and my family.

maximu

Mar 15, 2011

Peter was friendly and accommodating, and was very knowledgeable about the car he was selling (328i).That was an almost new car, and the price ended up being OK after some negotiation of the price and the trade-in value. Overall the process was long, but there was no pressure or gimmicks, which I appreciated.I also liked the way he explained everything about the car after the purchase: he got in the car with me and went over the not-so-obvious features. he didn't seem to pressure me out.

joehagg

Mar 8, 2011

Buying a new car has always been a ridiculously stressful event: the waiting, the negotiations, the hidden extra fees. Not so at BMW Encinitas. Steve and Dennis made the process absolutely easy. While Steve was showing me the features of the car I was about to purchase, Dennis ran the numbers and brought me a very easy-to-understand chart of leasing and payment options. There was no bartering, no hidden fees or add-ons, and I was in and out of finance in minutes - keys in hand and ready to go. The car had every option I could have wanted and is a joy to drive. I would highly recommend this dealership to anyone interested in purchasing a new BMW!

acjoseph

Mar 8, 2011

What a great dealership!! I bought a new X5 and they couldn't have been nicer. From Sales, to Service to Parts for Floor Mats...everyone was super helpful. They took care of my trade in, gave me a better deal than I had anticipated and I was really pleased how friendly everyone was through the entire process. I would certainly recommend them in the future.

damon926

Feb 19, 2011

We already bought 3 cars with this dealer, Steve Uyeno is our internet Sales Manager. He is courteous, friendly, a straight shooter,and he got this down, it was Fantastic buying experience. I'm recommended his service to anyone, if you in market for any model of BMW you must visit Steve Uyeno.Thank youDamon Tran

tennis_addict99

Aug 21, 2010

I was in contact with a salesman about a trade in and used car purchase. My son brought the car in for appraisal. The salesman called me and he was upset that I brought the car in without calling him first because now he would have to share the commission with someone else. We never discussed calling him first. Anyone, then he LOST the appraisal and wanted me to bring the car back in. I'm sure he lost the appraisal so now he could get the entire commission. Needless to say, I did not bring it back in and found a new dealership.

eabondy

Aug 8, 2010

Very poor customer service. After 7 BMWs in 20 years, Encinitas BMW has convinced me to buy Porsches and Mercedes. Be careful!I had a warranty claim and was denied coverage by the general manager. They wouldn't let me talk with the service rep that supposedly inspected my car (they are not customer facing) Very frustrating experience.

jerrycd

Mar 22, 2009

CPO BMW - Certified Pre-owned crash damage vehicle is what i was sold. There are no standards applied to inspection, selection or refurbishment. BMW NA told me its my problem, not theirs and to go pound sand, get an attorney, whatever I wanted to do; they said BMW dealers, only buy the CPO extended warranty and marketing supplies from BMW; they have no control over cars sold. Beware of lies, cover up, and ineptness which is not limited to any one specific department. When questioned directly, they lied straight to my face. A general consumer may not be able to spot the damage but anyone in the auto industry could spot this. The damage was obvious and documented by another BMW dealer.

dj928

May 11, 2007

I contacted this dealership in an effort to buy or lease a new car. I was put in touch with salesperson Tom Swapp. He was terse and gave me contradictory information about their lease program. His information was not consistent with another local dealership I had contacted. When I mentioned this to Swapp, he said that the other dealership employee didn't know what he was talking about and was lying to me. I was shocked at this brazen attack on another local dealership employee. Swapp refused to assist me further and refused my request for another salesperson. I wrote a letter to the dealership owner and contacted BMW customer care. The customer care employee I dealt with said that Harloff was willing to do business with me if I came in person to their dealership. However, I received a letter from Mike Wilson saying that he would not do business with me (even though he had never met or had a conversation with me before). I have since found a local BMW dealership that has made an effort to work with me in an honest manner and without attacking and accusing other dealerships of improper conduct. I obviously have no intention of ever doing business at Harloff BMW, but I feel that the manner in which they treated me was atrocious for any business - but especially so for a Better Business Bureau member. In response to a complaint I filed on complaints.com, Mr Swapp submitted intentional mistatements of facts, claiming that I had visited the dealership and had been asked to leave by the sales manager. I have never set foot on the grounds of the dealership or had a conversation with the sales manager there. I was shocked that he would be intentionally untruthful just to try to discredit an honest customer's relating of an experience at his dealership. Unfortunately, the stereotype of a car salesman does in fact still exist with some.

tinygurl225

Jan 9, 2007

1/09/07 - This is the 4th time I've brought in my 2002 325CI for the same problem. They have been nickle and diming me each time I bring it in although they say its covered under warranty. Warranty has a deductible of $50, I can understand that but for each time I bring it in with the same problem BMW Harloff claim they have fixed?! The 3rd time I brought it in they had to bring in a BMW consultant because their mechanics were unable to figure out the problem...that time they had my car for 3 weeks. Previous time it was 2 weeks. The "droning noise" (which is the problem) started when I brought it in the 1st time for new brake pads. They changed the rotors (which didn't need replacing) and ever since BMW did the brake/rotor change, the car makes this awful noise when I turn (left or right) or when I slow down and go at a very low speed. They've had my car for 2 days now, have not heard from them, have left messages to check the status and Brian has not returned my phone call and I have yet to hear from Mike (Director of Sales & Svc) whom I've also left a msg for. A courtesy call would be nice esp since I haven't heard from them since I dropped the car off a couple of days ago.

alexmasood

Aug 29, 2006

"Highway robbery" is one phrase that describes my experience with Harloff. Checked in my car with the "Service Engine" light on and excessive vibration. 4 days later paid $1,300 and sat in the car and both problems still existed. They fixed it with replacing a $70 part in 30 minutes, but charged me $1300. Terrible service and extremely crock service representatives.

zcpm

Aug 1, 2006

I purchased my 2005 M3 with the Performance Center Delivery in SC through Tom Swapp. He was very courteous, straight forward, and he offered the best price in Socal. I called everywhere from LA, OC, and SD and Harloff was the best. This was on a custom order too. Best part was that I live in San Diego which makes it very convenient. I will definitely use him again when I decide to purchase my next BMW.

Epdoc

Dec 5, 2003

A small dealership near Rancho Santa Fe that caters to upper end BMWs. 7 series, M cars, 545i, X5, etc. I have purchased 5 cars from them and they have always provided great service. Prices are nothing to write home about but they can afford to be exclusive. My M5 was almost 20K over list. My new 545i was list but was ordered and arrived within 6 weeks. Good people.