Used Cars for Sale at BMW of Bayside in Douglaston, NY

Ajspirit

Sep 4, 2016

Great service today without an appointment. George, my service adviser was professional, pleasant and accurate regarding length of service and service requirements. Comfortable lounge, clean, nicely appointed restrooms and fresh ground coffee with bagels. Great. Keep up the good work!

Jdavis62

Sep 2, 2016

The atmosphere and service of bayside BMW is unparalleled, I ended up in a 2013 BMW X3. Extremely beautiful car, and wonderful service! I'll never forget the patience, professionalism and smiles I received while there. I would recommend anyone to come here for their car buying experience.

David Burton

Sep 1, 2016

My wife and I decided to visit the Bayside showroom on a whim. Upon entering the premises, we were greeted with enthusiasm. The vibe in the showroom was relaxed. All of our concerns were addressed which translated into a smooth / exciting test drive. Every staff member we encountered was attentive and responsive. Dennis (our sales rep) is a consummate people-person which made the process enjoyable. John is a superb manager. He was instrumental in the negotiation process. Although we were not expecting to lease the BMW X3 that day, the professionalism and positive energy was infectious. Thank you Dennis for your dedicated efforts to make a dream come true.

Veriangibbs1

Aug 30, 2016

I love those guys Very professional people and warmThe experience was great Chris and Dennis did a great job can't wait to lease my next bmw there

gspappas

Aug 28, 2016

I just picked up my new BMW 550 and I must say the entire staff was professional and courteous.Brian Allen and his entire staff are excellent and I highly recommend this dealership. Mike Durso is a fine you man who knows his product and went above and beyond to ensure all my questions were answered.Thank you Bayside BMW!Excellent work!George P

Alex

Aug 24, 2016

Really terrible service not customer friendly at all avoid going there at all cost please see Yelp reviews before going there the upper managment are rude and abrasive and do not listen to customers needs , not sure why they are still in business , use neighbor dealership this one is absolutely horrible .Especially Doug Foss the service manager ,under his leadership this dealership will never move forward ,

Gus

Aug 2, 2016

This is the 4th BMW that I have purchased at Bayside BMW and again they did not let me down. Dennis was great at staying on point, finding a match to my needs and not trying to oversell. Once we said go, he handled all of the background stuff and we sailed through the process. It was a painless experience.

Trulou64

Jul 31, 2016

Dennis Cropley was my salesman. Dennis did a amazing job getting me the vehicle I've been longing for. He was very efficient and multi-tasked every step of the way and very considerate and patient. He made me feel comfortable and ensured that he is going to help me in everyway that he can. And I must say he DID. Im now driving a new 2016 vehicle.

Winnymui

Jul 29, 2016

I leased my BMW x4 back in April this year, and it had a problem (already) at the bracket of the car. I brought my car at their service center last Friday and they got me a loaner car - which was a BMW 328i. They had me signed a yellow paper saying that the loaner car was delivered to me in perfect condition. I am not a Professional on cars, I thought everything on the car was perfect. After a week, they told me to come back and pick up my x4. So I went back today, 7/29/2016, and also drove my loaner car back. The staff had me pulled up the car and registered at the front desk. They had me waited at the lobby for about 30 minutes. After 30 minutes, Shana C., a loaner car advisor, walked me to the loaner car that I had and told me that, the car was damaged. She showed me a 1cm dent on the front bumper of their loaner car (please check the image that I posted as the comments of this review) and told me that I am responsible for this damage. She even prepared this bill of $651.75 and told me that, if I am not paying this bill, I would not be able to get my car back.I asked to see my service advisor, George Fan, but he is on vacation. I asked if we can deal with it until he returns. They said no. Then I requested to see their manager, John Z. was the one who spoke to me. Again, he told us the same story that, I was the one who damaged the car and I had to pay this $651.75 fee for them to fix the front bumper. I asked Shana, if there were any photos taken when the loaner car was delivered. She said no. I have a friend who uses a BMW Service Center in Long Island, and he told me that his dealership would definitely taking photos of all of the loaner cars that he got. To me, I feel like BMW of Bayside Service Department has robbed my money. Here are the reasons of why I feel like I was being robbed: (1) I am not professional and so knowledgeable on cars, as a regular customer. No one will check as a professional person when the loaner car was delivered.I don't think anyone will check every single spot such as the base of the car, trunk, carpet, side door, windows, etc.I think BMW has their responsibility to take photos of their loaner's vehicle before delivering them.(2) George, my advisor was on vacation. I asked Shana and John if we can pay or deal with it after George is back from vacation. They told me they won't be releasing MY vehicle until I pay the damage fee.(3) I asked the loaner vehicle back to fix, but they didn't let me take it back.They told me if I don't sign and pay, I wouldn't be getting MY OWN car back. I did not want to sign the paper at that time. I felt like they were forcing me to sign. If not, they won't be releasing MY VEHICLE. My BMW x4 belongs to me and my husband. We are paying our bill on time every single month. At that time, if I didn't sign, they can take any legal action against us, but they have no right to hold MY CAR.(4) This is not my first time leasing a car. Every single time when I returned the car, the staff will always check the car with me in PRESENCE before they do anything. However, today, I waited 30 minutes for car wash and check up without me in presence. Then, Shana told me that the car was damaged. What had happened during that 30 minutes? Nobody knows. At this moment, I do not want to argue on who should be responsible on the dent. I just felt like there is no proof that they can show me that I am the one who damaged the car, and it's very unfair to a customer.I am very unhappy with BMW's service. I will not buy or lease any BMW cars after my lease is finished. I used to drive Mercedes Benz and Lexus and I never had this problem.

Spitopaido

Jun 11, 2016

Went their a couple of times until I made my final decision. Jerry was a true professional and helped me from start to end. Kudos to the whole team there.

Worvang41

Jun 8, 2016

Let me start off by saying thank you so much BMW of Bayside for getting me into my new BMW...I am going through a very difficult time right now in my life, but when I was going through the process of getting a new car Jerry did everything to walk me through the steps needed to get everything done. Very professional, honest and such a sweetheart from the moment he introduced himself. Also thank you to a Jason who is very informative with everything you need to know with BMW. Definitely recommend dealing with Jerry at BMW of Bayside for your next car!

Disappointed

Jun 8, 2016

Enter this dealership at your own risk. I purchased a CPO here back in March and the experience continues to be the bane of my existence. The salesman claimed my previous lease was up for a pull-ahead program since there was only 3 months left on the lease. They had an X3 I was looking for so I went ahead with the purchase from the salesman and the lease return. A few weeks later BMW financial services starts calling and mailing out debt collection notices. Contacting the dealership Im told the salesperson I dealt with has been fired for similar issues and that theres nothing the dealer can/will do to rectify the situation. Apparently the use of the pull-ahead program is at the discretion of the dealership, not a BMW offer, and will have to show up as a discount on the vehicle purchase receipt for them to honor it. Fast forward to three months later, BMW USA and I have been trying to contact the dealership weekly and have been receiving no response whatsoever. Debt collectors are sending automated calls my way daily and Im beyond frustrated. Who would have thought a reputable brand like BMW would turn out to be crooks.

Mzhatoy2

Jun 5, 2016

The rumors are true, BMW is the ultimate driving machine! Long time Mercedes driver but that all came to an end. Thank you Michael for making me a believer in BMW!!!

Ruggera9

Jun 1, 2016

Great experience here, first time BMW customer and I couldn't tell you how happy I am...I love my new car and Michael Durso made everything so easy for me...Thank you BMW bayside!!!

Frank90

Apr 19, 2016

My experience at this Pre Owned BMW of Bayside was exceptional. The sales team took the time to understand my concerns and did everything possible to ensure a smooth & pressure-free process. Utimately my sales advisor (Dennis), earned my business by finding the exact vehicle I specified; while remaining mindful of my price-point. Smoothest car-buying experience I've had to-date. I would not hestitate to recommend this dealership to anyone.

Frank90

Apr 18, 2016

My experience at this Pre Owned BMW of Bayside was exceptional. The sales team took the time to understand my concerns and did everything possible to ensure a smooth & pressure-free process. Utimately my sales advisor (Dennis), earned my business by finding the exact vehicle I specified; while remaining mindful of my price-point. Smoothest car-buying experience I've had to-date. I would not hestitate to recommend this dealership to anyone.

Megfrank1222

Apr 16, 2016

had the most wonderful experience at this dealership! I am not an experienced car shopper so I called in to ask some questions. Jennifer answered the phone and she was so pleasant and knowledgeable. She could tell I was nervous so she put me at ease and took her time explaining everything about the X1. She also introduced me to Dennis who I ended up purchasing with. He was very patient and kind. I never had such a great experience buying anything else as I did here. I have been referring my friends and coworkers to them and will continue to do so. Highly recommend this dealership!

BMWLover

Apr 8, 2016

I went to BMW Bayside and met with an extremely honest and professional salesperson, Mr. Zoltan. He was patient and provided me the education I desired. We test drove the car and the manager was also very nice. I would definitely recommend this dealership.

THIRTEEN

Mar 31, 2016

ZERO STARS!!!Was my first and last time dealing with BMW of Bayside. I will not even step foot back in there for service. They do not care about your feelings. They operate like a bunch of coked up stock brokers--not a luxury car dealership. Crappy they way they do business. They price you negotiated at the sale suddenly goes up when you actually go to pick up the car. SO DONE. I have already established a new relationship with another local BWM dealer and will be going to them for everything including my next car. STAY AWAY FROM BMW OF BAYSIDE!!!!

Ladystar511

Mar 11, 2016

There is not enough words in the English language to say how great this sales manager is. Just a helpful n kind person. There should be more like him

Heidiradio

Mar 11, 2016

I was ready to walk out until Mike walked over and offered to help. I layed tje groundwork for what I wanted, could afford, etc. He never tried to oversell me, Convince me to settle on something I don't want. I was taken care of like I was genuinely important to him and to the dealership. Thete has been follow up, solutions and gratitude. This is how a person in a service position should treat everyone.

JC65

Feb 29, 2016

I had went to many different dealership and Shirley Chen from Bayside BMW was the one that deserved to earn my money. She was very patient and knowledge with all the BMW model and features. There was no pressure on purchasing/leasing a vehicle which is a plus in my book. I had first lease a X3 and now on my second lease with Shirley on a X5 as my family is continuing to grow. Hopefully by that time the X7 comes out when my lease is up. I will surely go back to Shirley as she is highly recommended. She had continue to proved herself by providing the highest customer service and hassle-free experience.

Dubbcity

Feb 26, 2016

I had to get my car serviced at the BMW bayside location. Coming to this location has changed my mind in visiting other locations for my car to be serviced. I had a great experience with Jennifer Odato and Angelo Liangas in the service department. They gave outstanding customer service and they take great pride in their work and strives to accommodate the customer. They both showed dedication and provided excellent customer service and I would recommend them for your car service 100%. Ask for them and they will take care of you.Andy Vargas

UEBOY

Feb 24, 2016

My first visit to BMW Bay side was the best ever in life in buying a car/suv ....- SC was my main contact and will be my main contact for life at BMW bayside and i was given and taken on test drive -and the next was that i had to visit BMW bayside was to finalize the ordering of my X6 and then comes the pick up day a.nd the best gift that i cud have given my wife was the X 6 on her B day -nothing was happy moment like i saw the happiness . non of this cud have happen if not to Shirley Chen (SC ) and Priscilla Tsun (PT ) , just 3 steps of process i got what i wanted - also they are contactable at any time and swift email replies to your Q's . best ever buying exp

Runner2134

Feb 23, 2016

A lot of run rounds. They don't return phone calls or texts maybe hours or days later.. I called my Finance rep for some help about six months ago and still haven't returned my call but quickly to take my check, smh. I just got a bad vibe...Over the phone they said I would get a FDNY discount and BMW polo shirts but never did till this day.. And when I did call the service center for help no one picks up the phone and the manager wasn't there. All I got was let me connect you but no one picks up the phone, just rings and rings, they act like they were doing me a favor. I really felt I was robbed. Believe me I will go else where....

GEORGE

Jan 12, 2016

I took my car for the first service at 7,000 miles. To my surprised, I was recommended TIRE BALANCING & ROTATION. Since I was not prepared, I took the recommendation and paid $130. After I did some research, it was obvious that it was not needed. Even the official BMW is against the rotation. What should I do?

nc

Jan 11, 2016

I currently lease an X5 from BMW of Bayside. I called the receptionist to see if I can pass by and discuss a new lease. The receptionist told me to just come in and somebody would help me and no appointment was necessary. When I arrived at the showroom, the BMW sales people were all sitting around talking to each other. I waited for a few minutes and nobody had the decency to get up and ask how they can assist me.. When I approached the receptionist she asked me if I had an appointment , which contradicts what she told me on the phone earlier. I stood in the middle of the showroom and asked if anybody is interested in gaining my business. At this point I was so frustrated that I just walked out. I guess they are selling/leasing too many cars and are not interested in maintaining customer loyalty.

fflorio

Jan 3, 2016

I just bought my new car in 2 days. I received expert attention & guidance & was not pressured. Ron Charles found the perfect car for me... he understood me!!!! I had a lot of laughs with the friendly staff while deciding between the X4 & 328. Joe the manager was awesome... Leroy explained the new features & was the best teacher.. finance guy was efficient & made things easy. I can go on & on!!!They had the 2 ready to go when I got there which helped tremendously with my decision. Everyone was professional & thorough. I don't know about you, but when we hugged good bye & wished Happy New Years, it showed much more than making a sale!!!This was my 3rd car bought from them.. although with different people this time.. but the standards remain very high!!!!!!!!

fflorio

Jan 3, 2016

I just bought my new car in 2 days. I received expert attention & guidance & was not pressured. Ron Charles found the perfect car for me... he understood me!!!! I had a lot of laughs with the friendly staff while deciding between the X4 & 328. Joe the manager was awesome... Leroy explained the new features & was the best teacher.. finance guy was efficient & made things easy. I can go on & on!!! They had the 2 ready to go when I got there which helped tremendously with my decision. Everyone was professional & thorough. I don't know about you, but when we hugged good bye & wished Happy New Years, it showed much more than making a sale!!! This was my 3rd car bought from them.. although with different people this time.. but the standards remain very high!!!!!!!!

amba sharma

Dec 14, 2015

Beware of this dealership. They are the worst. Crooks to the highest level. Get everything in writing and confirm. The say one thing and sell the other.They quoted a Demo car with 2000 miles but sold used car with almost 5000 miles. Took back a car with inspection, quoted with milage charge included and then to find a bill from BMW Finance because they never paid-off.Upon calling several times they finally said that the agreement was different,. Car still under full BMW warantee but they never did the service.This is bad bad bad name to BMW which happens to be a great car., Any place to buy except BAYSIDE.See other reviews and you will find the bad experiences. Dont go near them.

Sfoster

Dec 7, 2015

I had the pleasure of working with Sean Parks. He is very professional and made my whole purchase worth while. Thanks for such a great experience. I would highly recommend....

Ivan L.

Nov 3, 2015

Let me just say something; I have never had an experience so great or so horrible that I've ever felt the need to write a review, but this was the absolute WORST customer experience I've ever had in my life. This will be long, but worth the read if you are considering this HORRIBLE dealership. I can't believe BMW hasn't pulled their license.My first experience with this dealership was April of 2014, I went in looking to purchase a CPO 3 series. The salesperson I spoke with didn't even bother introducing himself, he asked me what I was looking for and when I told him, he told me simply "We don't have anything in your price range,". I didn't even tell him how much I was looking to spend and yet, he automatically knew that I can't afford anything off their floor. When I asked him what he drove he told me "I don't drive, I don't have a drivers license." How are you a car salesman without a license?Anyway, as horrible as that experience was, I decided to put it past me and to just get over it. I didn't continue looking to purchase a car for a while after these events transpired.Fast forward to November 1, 2015; I get a call from BMW of Bayside to come check out a car I was looking at online. After going back and forth with them on the phone for about five hours, I was told to come in and that they would call me back and let me know what time. When I called back to see what time I should come in, the woman who answered the phone said that she had thrown out my number because she didn't think it was important, however I could come in any time. So I'm heading there and a salesperson named Charlie calls me and asks me where I was and I told him I was about 10-15 minutes away and I'd be in soon to which he responded "Okay, sounds good, I'll see you when you get in and we can get you in the car and check it out,". Well, I got there 15 minutes later and when I walked in, I found Charlie and he told me that they didn't have the car, it was being serviced and detailed. When I asked him why I wasn't told about this when I spoke to him on the phone, he said he didn't know. I proceeded to ask him if he had anything similar in inventory and he told me "In a manual transmission? Nope, sorry," to which I responded "The car I wanted to see was an A/T though..." He told me it wasn't and that I was wrong, sorry for wasting my time. I told him "You know, this is my second time dealing with you guys and, I've just gotta say...your customer service is absolutely HORRIBLE,". He just looked at me, smiled and said "Yeah...I know,". That was it. No explanation, no defense, nothing. Just a smile and "I know,". Unbelievable.After walking out, I get a text message from Charlie stating that I was in fact correct in thinking the car was an A/T, and that if I was willing to give them one more chance, he'd make it right. I'm not one to hold a grudge so I agreed and told him I would be in contact with him throughout the week to let him know my availability.I texted Charlie the next day and asked him to e-mail me the specs and a quote for the vehicle in question, to which he agreed and asked how much I planned to put down and what my credit score is like. After answering him, he told to give him some time to put together a quote for me. An hour later, Charlie texted me back and told me that the car was sold and that he was sorry but he would find other cars that are in my budget. Once again, I NEVER MENTIONED A BUDGET OF ANY KIND.After this horrible experience, I decided to call up and speak to their sales manager, a guy named Jonathan Gutierrez. Right off the bat, he was EXTREMELY rude on the phone, and when I called him out on it he was extremely defensive, telling me that I was wrong in feeling like his tone was rude and condescending and that I was wrong for feeling offended. I went on to tell him the horrible experiences I've had with his sales team and he told me that if I would calm down and relax, he has another car that's "same year, make and model, better equipped, lower mileage, and comparable price" and if I was interested. I said you know what, send me the specs and a price quote to which he replied that he would get it to me in a little bit. This phone call ended at 11:49AM. I waited until 5:30PM, still no call, no e-mail. I called at 5:36PM and asked to speak to Jonathan and was told by the receptionist that he had left for the day already. I then e-mailed the sales manager at their new car department asking if I could deal with someone who was not Jonathan because he was so unprofessional, to which I was forwarded to Jonathan anyway. At 7:48PM that night, Jonathan finally e-mailed me a link to check out the car, told me it wasn't a CPO, and asked me if I would like to leave a deposit on a car that I hadn't even seen yet to ensure he doesn't sell it.So, now it is November 3rd, I went to Rallye BMW (AMAZING SERVICE, the dealership you want to go to if you want to be treated with respect or at least if you want to feel like a human being) to check out a few cars, walked out with a quote, CarFax, and business card and told to expect a call within a few hours with an update on inventory (was called back maybe 45 minutes later). On my way back, I decided to stop by BMW of Bayside to speak to Jonathan, and the moment I walked in, the receptionist is playing a game on her phone as I stand in front of her desk. She finishes her game, looks at me and says "Sorry, just had to finish up some work," as if I hadn't seen what she was doing...with her phone on loud. I asked for Jonathan and she asked me "Who are you?" After telling her my name, she walks over to his office, tells him I'm there to see him and I see him look over at me and tell her to send me in.The moment I walked into his office he simply asked me, "What are you doing here?" WOW. Unbelievably rude. I told him I stopped in to speak to him and wanted to see if the car was ready yet since he told me it needed to be serviced and detailed the night before. He immediately went into defense mode stating "I told you last night it needed to be serviced and detailed, so no, the car is not here so I don't understand why you would show up here unannounced," EXTREMELY RUDE.So now, I'm extremely irritated with the way I'm being treated, and I asked him who his manager was and that I'd like to speak with him/her. He told me "I'm the manager here, you're speaking to the manager," to which I responded "You're the only manager here? So there's no one above you, that's what you're telling me. You're the one who runs this place like this?" He told me "Yes, I'm the manager," and I asked him "So if I look on your website, it's going to say you're the manager?" He looked at me and said "I don't understand why you're acting like this, did I not tell you yesterday that the car needed to be serviced and detailed, so I don't understand why you even came in here unannounced like this. I feel like I deserve your business because I've been nothing but professional to you," I told him to just give me his managers number, and he went on his computer and printed something out. I held out my hand expecting him to hand it to me, instead he began highlighting things on the papers he had just printed. He flipped it over and showed me that it was the e-mail exchange I had with him the previous night, reiterating what was said, telling me that at least over the e-mails I was acting like a man and a reasonable person. I told him to stop wasting my time and give me his managers number. He writes down a number on a post it and I asked him "Your manager doesn't have a card?" He looked at me, smiled, pulled out a card and wrote a number on the back of the card. He hands it to me and I leave. As I get into my car, I called the number and asked to speak to Frank Allen, the receptionist asked who was calling and I told her. She told me please hold as she transfers me, then transfers me to a dead line. I call the number again, same thing. I finally decided to look at the number on the card and flipped the card over. Jonathan had written his own number on the back of the card. I can only imagine that he instructed his receptionist to ask who was calling if someone called asking to speak to Frank Allen, and to handle the situation as she did.Seriously, BMW needs to consider pulling the certification from this dealership because the service is an ABSOLUTE joke. Save yourselves the time and drive another 15 minutes to Westbury and check out Rallye BMW, I personally dealt with a man named Gabriel Hale. Incredible service, incredible selection, and the level of service you would expect from a brand like BMW.

123peter

Nov 3, 2015

I was considering purchase X5 at this place but they cannot sell to me as I may have a chance sell the car to China for make profited. so i ask to have my deposit back as i paid 1k in cash, they advised will send the check to me asap. However, it has been almost a year already I still have not receive the check. Every time i am trying to contact them, they all says sent already and will send one again...... what a useless service.....

J. Tong

Oct 28, 2015

The most friendly dealer I have ever walk in. I have own numbers of luxury cars Audi, MB, LR, Infiniti etc... I replace 2 new cars in every 2 to 3 years from end of lease. So, I deal with many dealers in my past. So far BMW of Bayside have the highest score on my list. I have place an order for a brand new custom spec 2016 X5 M sport. Normally for custom order will takes from 5 to 6 weeks for delivery. Don't know how she did it, but mind take less than 3 weeks. From order to delivery Shirley make sure all go smooth.There is an extra credit for Shirley, She also help me order a set of all weather mats. The day I go pick them up. I was stopping at the red light in front of the dealer and about to look for a spot to park. She ran outside with the floor mat in her hand and delivery them to me without I getting off the car. How cool she is! That"s what I call services! Total recommend this lady to everyone looking for the best service out from BMW!

Sayma

Oct 24, 2015

Got a price before dropping the call and at the time of picking it up they changed the price and said they don't remember talking to me about the price. When I took it home on the way the coolent leaked and had to tow the car back to he dealer. They weren't even sorry and the next day when I drove he car it started to shake every time my foot was in the break. I called back n said y this was happening when it wasn't like that before and they said anything can happen with Germany car and if you want to fix this problem it will be additional 1000 dollar. We said no and wanted to bring back home the car. When we did, one of the door on the car was not working. Before we were able to atleast close the door manually but after bringing the car, we couldn't even do that and had the car parked in the street all open. We called but the service advisor said they can't fix the problem. We brought the car back to the dealer this morning and told them we want our car the way it was because we can't leave our can opened on the street and I am still waiting here because they are denying this whole thing. This is the worst place anyone can come to to have their car fixed.

Frank

Oct 7, 2015

Kept car for a week and made made un necessary repairs.

2015x3

Sep 25, 2015

We had the misfortune of having our 2015 X3 towed here as it was the closest service center. Although I was with a 2 and 4 year old at the time, I was made to wait over an hour for a loaner and some of the rudest, if not the rudest, staff I've ever encountered. Starting from the angry valet, he rudest nastiest girls at the front desk to the indent and unresponsive "manager". I then had to wait two weeks for them to fix the over heat alarm. NO ONE returned any calls during is time including two calls to a supervisor. The rudeness continued when I went to pick up the car. The front desk girls are simply unbelievable. To make matters worse, NO ONE was able to say what was wrong with the car, even though they had it for two weeks, and they simply advised that "it was fixed". My husband and I both drive BMWs and we're on our 5th lease in 6 years. We've leased from Rallye and Freeport and have never received this kind of "service". I would never even consider getting a new car from these folks seeing how they run their service department.

Unfazeable

Aug 28, 2015

Got one price on the phone and another when I arrived. At every step of the process fees were added even though I was repeatedly assured that this time it was the total price. In the end I walked away from a potentially good deal because I dont do business with shady people.

dantiva82

Jul 28, 2015

Always very grateful for the great service that they always provide me when I take my car for service, from the moment you arrive you know your car is in good hands!!!!Thanks to Jennifer Odato and Ray the Services Manager for always taking care of me and give me the 100% best possible service.!!!!

SaeedAnjum

Jul 21, 2015

Just love BMW of Bayside the whole sales team is amazing and always helpful. Always get the service I want. Jennifer Odato employee of BMW of Bayside, she was excellent at all of her services that she provided to me.Saeed M Anjum

Tacolover2009

Jul 13, 2015

Just love BMW of Bayside the whole sales team is amazing and always helpful. I will be coming back here again for sure time and time again.

Jus4show

Jul 7, 2015

I can't remember buying a car ever being so easy! Overall a great experience!!the team of Nicholas; Monae ; Jonathan & Adeel were above standards. They were all very knowledgable & helpful. Not to mention their product was flawless! They had exactly what I was looking for in stock. Would definitely recommend this dealership & it's representatives!!!

JohnBlaze22

Jun 17, 2015

I was a bit disappointed to read that people had bad experiences here, but I suppose you have take the good and the bad into consideration. Besides waiting for a very long time, sales reps (Jonel and Monae) and crew were great! Friendly, professional and knowledgeable. My CPO 2011 328xi is in great shape, had low mileage and runs great (thus far!). Overall a positive experience, I would recommend BMW Bayside.

vacation

Jun 12, 2015

Shirley chen is too rude if you need help after you bought BMW. She pretends so sweet when you want to buy a new car and much empty promise before you buy

Dom D

Jun 4, 2015

I can summarize my numerous visits at this service center by saying "lots of applause and praise to Jennifer Odato." This particular service center seems incredibly busy and at times overwhelmed with the number of vehicles in for service. However, the staff manages to deal with every customer professionally and with a high degree of organization, confidence and capability. I often sit in the waiting area finding my head spinning watching the activity but each and every customer seems calm and satisfied. Jennifer goes above and beyond this. I get immediate attention and am presented with a detailed description of the nature of the service, time and cost estimate. Jennifer appreciates that my time is valuable and makes sure that I either am provided with a "loaner" so that I am not waiting at the service center or if I do wait, I know with a high degree of accuracy the length of time I will be there. This allows me to plan my days accordingly and frankly, takes the stress out of bringing my vehicle for service. It's truly a pleasure to have Jennifer as my dedicated service manager!And by the way, the service center has done great work. Never an issue and have always left as a very satisfied customer.

Dom D

Jun 4, 2015

I can summarize my numerous visits at this service center by saying "lots of applause and praise to Jennifer Odato." This particular service center seems incredibly busy and at times overwhelmed with the number of vehicles in for service. However, the staff manages to deal with every customer professionally and with a high degree of organization, confidence and capability. I often sit in the waiting area finding my head spinning watching the activity but each and every customer seems calm and satisfied. Jennifer goes above and beyond this. I get immediate attention and am presented with a detailed description of the nature of the service, time and cost estimate. Jennifer appreciates that my time is valuable and makes sure that I either am provided with a "loaner" so that I am not waiting at the service center or if I do wait, I know with a high degree of accuracy the length of time I will be there. This allows me to plan my days accordingly and frankly, takes the stress out of bringing my vehicle for service. It's truly a pleasure to have Jennifer as my dedicated service manager! And by the way, the service center has done great work. Never an issue and have always left as a very satisfied customer.

Foodtruckgal

May 27, 2015

Bmw service place is great. Everyone there goes above and beyond to help. Adam and Mike are so nice they even washed my car during my last visit.

mjdash

May 26, 2015

Please believe that if I could choose 0 STARS I would!!!! I purchased a "certified pre-owned" vehicle from BMW of Bayside 14 months ago. Since then, it has spent more time in their service center than in my driveway. My sales advisor Luis and service advisor Melissa are the only reason that I am still a customer, they are amazing and go above and beyond for me. But anyone other than them, don't hold your breath. Trying to get in touch with someone higher up on the totem pole never happens. The engine has been rebuilt twice along with the battery needing to be replaced twice, not to mention the N63 Customer Care package for V8 engines - basically the "recall that never was a recall", amongst other issues. The dealer has refused to take responsibility that they have sold me a lemon and not even give me any consideration towards getting a new car from them. Earlier this year, I even purchased a motorcycle from them, so a return customer I have been. I was able to get BMW Corporate to give me $5500 towards a new vehicle which I used in getting a new 2015. HOWEVER, THE DEALER IS NOT WILLING TO ACCEPT ANY RESPONSIBILITY AND WASH OUT THE DIFFERENCE BETWEEN MY FINANCE AND BOOK VALUE (WHICH THEY ARE NOT EVEN GIVING ME) OR MEET ME HALF WAY. They are trying to bury the difference in my new payment resulting in a $400 increase of monthly payment. I don't know if it's because they think I'm stupid, but I am not going to be left feeling this way. My current vehicle is unsafe and BMW Corporate has acknowledged it. I just wonder if the dealership will ever accept responsibility and own up to the lemon I got stuck with. The sad thing is, they will probably take my vehicle and sell it to another unsuspecting soul who will continue to experience the same frustration that I have gone thru.

Beachygal

May 21, 2015

Jerry at BMW Bayside is the best. I was a little pain and had so many questions. He answered everything and was so nice to me. Did not rush me at all. Mike one of the managers came over introduced himself to me and everything went so smooth. Thank you everyone at Bayside LOVE MY NEW CAR

Flat tire

May 20, 2015

Bmw service center is great. I called for a flat tire repair they told me come right in. I was in and out fast. The staff is nice and friendly. And they even washed my car. Thank you George

Rangers535

May 18, 2015

BMW of Bayside sales dept is great. Shirley chen was my sales person she is wonderful I had a great experience will definitely let my friends know.

Bluefish912

May 18, 2015

Bmw bayside service is the best went in for an oil change and NYSI I was in and out my service advisor Joe was great.

niaz hayder

May 12, 2015

I recently went to BMW of Bayside. First, I spoke to Monae over the phone and then I met Michael D'Urso at the dealership. He was amazing and he was very knowledgeable. He walked me through each and every step and he was very honest. I must also mention John Tetta who is a Client Advisor and he was awesome as well. He also guided me with all the process. I was in and out of the dealership within an hour. I went to many other dealerships but this is the best one I have been to so far. I recommend that you contact Michael Durso and John Tetta for your next BMW purchase. I will be a BMW of Bayside customer for life! -Niaz Hayder

Ndesanctis

May 7, 2015

This service center is terrible. The service advisors have lied to me before. They have called me to pick up my car and when I got there there was a light on so I had to leave it there and get a loaner. They have put me out a number of times. I had problems with my car. It was the engine. It was called drivetrain malfunction. My car shut off twice while I was driving it. The first time they said they couldn't find anything. The second time they fixed it. One time I brought my car there they fix the engine and then a few hours later after picking up the at the light was on. When I called the service manager Marlo to complain about the service and people there she basically got nasty with me and told me how offended she was. What the xxxx kind of service is that. I will never get a BMW because of the dealings over had here. Then when I complained to BMW of North America they didn't do much at all. See ya BMW. I would never recommend this dealership or service center.

John

Apr 19, 2015

poor service, and the price is non nigotiable. I am so busy on the day time, and have to go to check cars after 7pm, when i got their place is almost 8pm, but their sales looks like so unhappy and dispoited, they have not patient! they just wanna finish the conversation and let me leave

drnovi1

Apr 15, 2015

Easy. You rented a car for me while my car was being serviced over several days. Repairs were done in a timely manner. I dropped off rental car and drove my car home

Tom V.

Apr 11, 2015

Once they get your money, they don't care about what happens to the car. I bought a 2011 CPO, with existing water damage. Used car dealership manager Gutirrez made me run through the hoops to get the car fixed. Please stay away from this dealership! You can't trust the people in there. Bunch of scammers in my opinion! Go somewhere else. There are good trustworthy dealers in Queens and Long Island!

MICHAEL P

Mar 28, 2015

I purchased a CPO 528I from BAYSIDE BMW a few months ago.My main issue with the car was the parking distance sensor was pushed inside the bumper. I took the car first to BMW of FREPPORT and the gladly helped me with the issue. after a few weeks the sensor was fell off again so I called my dealer who sold me the car in bayside HINSON LEE and he told me to go to BAYSIDE BMW SERVICE and they should be able to fix it since I bought the car from them.1. Dealer visitMy appointment finally came and GEORGE FAN at least tried to help me out and he said he will look at it. long story short after I left my CAR, GEORGE FAN called me and said that the PDC sensor was pushed in cause of impact and they are basing it cause the car has a hairline scratch at that side of the bumper which was there when I purchased the car and they want 700-800$ to fix it. I am not arguing with this people cause I know they have a bad reputation. Took my car and left. I called MARK HAZLEWOOD of BMW of Freeport and he told me that I should come in and he will gladly fix the issue for me. BASICALLY BAYSIDE BMW SOLD ME A CAR WITH A BUMPER SCRATCH AND THEY USED IT AS REASON TO DECLINE WORK THAT SHOULD BE COVERED UNDER WARRANTY.2. check-in/loaner car I scheduled a loaner car for this visit. The front desk girl SHAYNA took my Insurance card, license, and credit card and I was ok with that cause thats how its usually is on other dealerships when I get a loaner. She told me that she put a pre authorization of $250 in my card and it will not be taken out or put on hold. My bank called me for a fraud alert cause apparently she swiped and charged my card 3 times for $250, Two charges went thru ($500) and the money was taken out of my debit account. I spoke to her she keeps insisting that the money was not taken out and I will have to wait for accounting to review all the statements for that day and the soonest that they can return my money back will be monday, It was friday and I have bills thats coming in. They can just do a quick review and debit my money back. IT WAS CLEARLY A MISTAKE ON THEIR END AND THE BEST THING THAT THEY CAN DO IS MAKE ME WAIT FOR MY OWN MONEY THAT THEY ARE NOT SUPPOSED TO TAKE FROM MY ACCOUNT.3. check outGEORGE FAN called me that they couldn't fix the car and its ready for pick-up. I immediately went to the dealer since I work 10 minutes away. Upon check out I waited about half an hour cause they couldn't find my car. When they finally found my car they told me that it needs to be washed which I politely declined cause it will take a while for sure and I'm just at my lunch break.AS A PROFESSIONAL THE CAR SHOULD BE READY WHEN THEY TOLD ME IT IS, ITS CLEAR THAT THEY DONT RESPECT FOR OTHER PEOPLES TIME.OVERALL THE VISIT WAS TERRIBLE AND I WILL NEVER STEP FOOT AGAIN OR BUY ANOTHER CAR FROM THIS DEALERSHIP. I KNOW IM JUST ONE PERSON AND STAYING AWAY FROM THEM PROBABLY WONT HURT THEIR BUSINESS BUT PLEASE PEOPLE DONT FALL VICTIMS TO THESE CROOKS AND SAVE YOURSELF THE INCONVENIENCE. THE ONE STAR IS FOR THE VALET PEOPLE DOING THEIR JOBS2 STARS FOR GEORGE FOR HIS POLITENESS IF THERES AN OPTION FOR 0 STARS I WOULD PICK IT EVEN NEGATIVE STARS WILL NOT DO THIS DEALER JUSTICE.

dantiva82

Mar 19, 2015

Sales and service are the best.....Everyone is so nice its a pleasure to come to BMW of Bayside for anything I need for my cars!!!

iaframian

Mar 13, 2015

Denny assisted me with a new BMW leased for me by my company. He provided me with a thorough overview of the car and its features. He was very friendly and professional, very patient and made the whole experience pleasant.

Ryan S.

Mar 10, 2015

Been leasing luxury vehicles for over 12 years now and with different dealers. This is my first experience with bmw of bayside and I can honestly say this is customer service at its worst. Dropped my car off for them to install the part that was missing in the car when I purchased 2 months ago and was told it will take 1 hr to install. two days later I still don't have my car and I can't get a straight answer. I would strongly recommend to find another dealer.

Green123

Feb 25, 2015

This place is very unprofessional. I brought in my car for service the other day and they serviced the tire and when I went to pick up the car they told me I had to pay for $50 deductible which the finance manager or horrible salesperson did not inform me about. Once I got back in my car, money I had tied up for good luck was also stolen. I will never buy another car from BMW Bayside or service my car here ever again. Also, my salesperson did not take me very seriously when before all of this when I came in to purchase my car. He made the experience a terrible one being that he purposely did not take note of anything with paper work. He gave us one price in the beginning and didn't write it down in hopes to switch up the numbers on us thinking we would not realize it and stayed on his phone the entire time (seemed distracted). Then hen confronted about he, he laughed in my face and called me a liar.

Ban123

Feb 24, 2015

I have been in Toyotas dealerships that were better than this. Its the worst showroom in America. No waiting room. xxxx W.B mason coffee, no water bottles, no snacks, and no waiting room. Even if you live in queens drive the 15 mins to ralley and go to real professionals. Wouldn't go back if they gave me a car for free. If you want to get ripped off and wait around for 5 hours for the F and I process to be done. Go to Bayside. Its obv that the management it xxx backwards. It clearly shows in the operations.

yosef.etayem

Feb 13, 2015

One. two, three strikes I am out!..My first two times at this dealership was for a simple oil change, called and scheduled a loaner both times, when i get there they said sorry they don't have any loaners left..my third time, I went there for a simple, re-activating of the BMW Assist services, and was told it would take several hours because of various modules needed to be re-programed,, the service advisor insisted I schedule for a loaner and return back. what a waste of day...I asked to speak to their manager (Doug) and he also confirmed with his foreman,. when I asked was the vehicle was even plugged in to verify this ,(after waiting an hour and he said no, how do you tell a customer that it would take several hours without properly diagnosing the vehicle,, ...I have done this reactivating the BMW assist services before and it took less than thirty minutes....before I even scheduled an appointment, I read all the negative feedback they have, but I figure I give them one more chance and they screwed up!!!!

Y.E

Feb 13, 2015

One. two, three strikes I am out!..My first two times at this dealership was for a simple oil change, called and scheduled a loaner both times, when i get there they said sorry they don't have any loaners left..my third time, I went there for a simple, re-activating of the BMW Assist services, and was told it would take several hours because of various modules needed to be re-programed,, the service advisor insisted I schedule for a loaner and return back. what a waste of day...I asked to speak to their manager (Doug) and he also confirmed with his foreman,. when I asked was the vehicle was even plugged in to verify this ,(after waiting an hour and he said no, how do you tell a customer that it would take several hours without properly diagnosing the vehicle,, ...I have done this reactivating the BMW assist services before and it took less than thirty minutes....before I even scheduled an appointment, I read all the negative feedback they have, but I figure I give them one more chance and they screwed up!!!!

KenX6

Feb 1, 2015

Kept there word .....a Perfect experience I actually considered a couple of them my friends now ....BrIan and John ...the rest of them are men of their word.... class act !!!!

slachhman

Jan 22, 2015

This is the worst dealership ever. I purchased a 3 series from this dealership and every month I had to take my car in for service. Forget the wait at the service center because you will wait there the entire day only to fix one thing that will lead to something else needing to be fixed. The cars they sell there are never serviced before giving to the customer. After you buy your car there you never hear from them again and if you try to call them they ignore your calls. They have changed Finance Managers there so many times because they all lie to their customers and end up getting fired. They do not live up to their word and I went through a year and half of trying to get back the money from the warranties I never used. Will never recommend anyone going to buy a car here. Worst place ever and horrible service.

Neo

Jan 20, 2015

They are simply dishonest and take no responsibility whatsoever about what they do. They don't return phone calls or emails.After six months of not responding Gianni Marini finally called me back since I coppied the service department in an email. It is now seven months since then and did not hear back from him.

Trae0311

Dec 28, 2014

I was sold a certified pre-owned 2011 335i. 4 months after purchase all of the electronics located in the trunk shorted out. After taking it to the service department it was revealed that there was water damage to the electronics. Chrysatalized sea salt covered the bottom of the trunk and the electronic components. In short, the cpo warranty does not cover electronics. The sales manager said he would call the service department which he didn't then completely ignored my calls after that. Yes, bayside bmw sold me a Sandy car.

Sarnakis

Dec 23, 2014

We were delighted to deal with a very professional and quick team at BMW Bayside. A white glove experience throug and through from the sales process, delivery, finance,with full access to staff and management. Extremely friendly and kin. Went over veghicle functions and stayed in contact throughout the process.I would highly recommend searching for your next quality vehicle through them. Special shoutout to the sales rep who kept it all together and went above and beyond to be helpful and communicative internally within his organization as well as externally with us. His name is Hinson Lee and you should definitely lok him up when you are thinking of your next vegicel purchase. Another excellent and most helpful gentleman is Terry. He exemplified the great customer service and communication one hopes for.

Sarnakis

Dec 23, 2014

Great and friendly staff! Very professional and accomodating through and through! Great management and finance unit. White glove service throughout! Hinson and Terry are top notch sales professionals! The entire dealership is magnificent.

jamie.jle

Dec 22, 2014

Marlo was beyond helpful, so kind and followed up so quickly. She was a pleasure to work with. They helped me in a bind in a timely and professional manner. I will absolutely go back every time for service!

ARG

Dec 20, 2014

I has two of my BMWs serviced at BMW Bayside. The one has a minor problem but the dealer told me it was major and it needed to be fixed. Moreover, they said that my valve cover needs to be changed also. That cost me about $1300. After I paid the bill, the service advisor told me that the repair was not really necessary. Sad to say, when I left the dealership, my entire cooling system started to leak. I had to take it somewhere else to be fixed. Thanks BMW bayside for wrecking my car. It was fine before you serviced it and it seems that you cost me an additional $1130 to replace my entire cooling system. I am so happy I fix the cooling system somewhere else.

Vgeddie

Dec 10, 2014

My visit was awesome! My dealer was extremely friendly, and understanding. He made me comfortable with my purchase, and he was very patient. I left feeling very content, and good about my purchase! I would advise that if anyone who is interested in buying a BMW, to visit this dealership, because the customer service is outstanding!!!! My client advisor was Sean ParksAwesome service!

SamDog123

Nov 26, 2014

Stephen Abbondandolo was a pleasure to do business with. He was very efficient, highly professional, organized, respectful and committed to getting me the best deal for my money. He did not pressure my wife and I to buy any vehicle. He went above and beyond to help us out with the best price and the best vehicle for our needs. We went there meeting a car dealer but actually gained a friend. His cousin John is also "aces" in our book. Thanks guys.

nisha2216

Nov 21, 2014

Steve Abbondandolo was a pleasure to do business with. He was very efficient, highly professional, organized, respectful and committed to getting me the best deal for my money. Please recognize him and Mr. John Tetta for their professionalism. They delivered flawless customer service.

prem89

Nov 10, 2014

Thoroughly professional and exceptional customer service with amazing pricing!All documentation were in order and the vehicle was as promised!Great experience overall will definitely recommend to anyone interested in BMW CPO!

Dmp23

Nov 3, 2014

I contacted John and Stephen because my mother needed a new car due to hers being totaled. As soon as we came in they figured out the perfect car for her, that met all of her needs as well as her budget. They were very helpful and able to answer any questions or concerns we had. We visited them on a Friday and came home with the car on Monday. It was a great experience and I was very pleased with the dealership and their salesman. My mother loves her new vehicle!!! Thank you John and Stephen!!!

RPSMc

Oct 24, 2014

I had the most exceptional service given to me last Friday, Octobr 17 by Jennifer Odato ! What started out to be a horrific Friday (tire blown on Route 80 East on route to GWB) ended with a big smile and satisfaction on my face. I have been to many BMW Service Centers and Ms. Odato's expertise, delivery, organizational skills, speed with work and customer coursety cannot be matched. She is exceptional in all areas. I will highly recommend your dealership and without any second thougth give more than praise to Ms. Odato ! My only recommendation is...........promote her !!! Regards, RPMc

Chef_Kelvin

Oct 23, 2014

Exceptional service and professionalism at The Bayside BMW location.Highly recommend doing business with Jonathan Gutierrez and Stephen Abbondandolo.They not only found the best X3 for me but helped me figure out all the features on the car.Outstanding job.

ssessoms

Oct 22, 2014

Our 4th lease agreement was scheduled to come to an end in December 2014. For the first time ever since dealing with BMW, we were experiencing separation anxiety. We really had plans to refinance our current leased vehicle. Based on the rates/quotes that we were given by a few other BMW Dealerships in NYC, we were feeling very depressed but "The Goodfellas" John Tetta and Stephen Abbondandolo came to the rescue! They explained the pros and cons of keeping the vehicle which would no longer be under warranty, which meant a lot of out-of -pocket expenses. They were very upfront and professional during the process. We could not have asked for better salesmen. We leased our very first BMW from Bayside and that was a very positive experience. It seems as though Bayside is like old wine; "it gets better with time!"

happykat

Oct 22, 2014

What a great experience!!! I couldn't ask for better dealers than John Tetta and Stephen Abbondandolo. Searching for my first car wasn't easy, but they helped me in picking the right car. I told them what I wanted and they found just that. Nothing less! They was always available to answer all of my questions. I am one happy girl because of them. I'm loving my 2015 428IX!!!

Pammyhirsch

Oct 22, 2014

Please be advised that sales representative Stephen Abbondandolo of Bayside BMW assisted me in the purchase of my BMW 3 series this year. Mr. Abbondandolo made the experience a very positive one. He was professional and courteous at all times and his knowledge of the inventory and BMW's unique features made me feel confident that I was making a very good decision in purchasing the vehicle. Mr. Abbondandolo answered all of my questions without hesitation and was available for test drives. I love my car and was very pleased with the car buying experience at this dealership. I would feel confident that anyone I referred to Mr. Abbondandolo at BMW of Bayside would be happy with their car buying experience.

Carlos and Carly

Oct 22, 2014

This year my husband and I purchased our first BMW-a 3 series GT! I absolutely love the car. We worked with John Tetta and had a fantastic experience. He was very knowledgeable, friendly and just a great person to work with. He was not your typical "pushy" salesperson and we hit it off from the beginning. I trusted in his recommendations and we were pleased with the way our vehicle came out. Less than 4 months later we decided to get a used vehicle. John was instrumental in helping us get my husband's dream X5! It was pretty much fully loaded with low mileage. We were able to have everything done at the new dealership including trading in our old car. Now we no longer have to fight over who gets the Bimmer! We could not be any happier. I would definitely recommend John to anyone interested in getting a car.

telly302

Oct 21, 2014

What an amazing dealership. I walked in with my family to purchase our forst ever BMW. Tasso was my client advisor and he was the best! he went out of his way to help us get our BMW. Real honest and sincere guy. He sat us down made us feel like we were home. Eveyone is so nice there. I definitely recommend this BMW Dealeship pf Bayside. Just make sure you ask for Tasso!! he will def get you what your looking for. I actually paid less than what i Was looking for.. Tell him Rob Morales sent you. Great people there!

carlyle.decastro

Oct 21, 2014

This year my husband and I purchased our first BMW-a 3 series GT! I absolutely love the car. We worked with John Tetta and had a fantastic experience. He was very knowledgeable, friendly and just a great person to work with. He was not your typical "pushy" salesperson and we hit it off from the beginning. I trusted in his recommendations and we were pleased with the way our vehicle came out. Less than 4 months later we decided to get a used vehicle. John was instrumental in helping us get my husband's dream X5! It was pretty much fully loaded with low mileage. We were able to have everything done at the new dealership including trading in our old car. Now we no longer have to fight over who gets the Bimmer! We could not be any happier. I would definitely recommend John to anyone interested in getting a car.

andrea22222

Oct 21, 2014

John and the bayside staff was great . John gave me the best service from start to finish than any other BMW dealer have been to .I have and will continue to refer anyone looking for a vehicle to bayside BMW .

mrmarcus

Oct 21, 2014

stephen was amazing and made this a very great car buying experience for me and was very professional and personable, i highly recommend bmw bayside because of his knowledge of the cars and me as a customer . he spent extra time to get to know me and my needs . i have already started referring friends, family members and co workers to see stephen. thanks bayside BMW!!!

arod0222

Oct 20, 2014

I recently purchased my BMW from BMW of Bayside PreCertified. I had Stephen Abbondandolo as my salesman. I must say the experience with Steve was very favorable. He was kind, patient, and answered my questions in detail. He made the application process very easy. I was very happy with my purchase.

BMWLUVR

Oct 19, 2014

I am 66 years old and have leased over 15 cars in my life. This was by far the best car shopping experience I have EVER had in my entire life. Upon entering the building I was immediately greeted by Stephen. He made me feel right at home. I explained to him how I was currently leasing a Mercedes and had been for the past 10 years. I was expecting him to start his sales tactics and start bashing Mercedes but instead he did the complete opposite and agreed with how great Mercedes was. After telling him what was important to me in a car, he began explaining why he believed BMW was the car for me which got me thinking. After a thorough test drive and explanation of all the the vehicles features, we went back to his desk to discuss some options. This is the part that I usually hate as negotiating gets me very uncomfortable. As we approached his desk I noticed another gentleman sitting in his seat. That's when I met John. They explained to me how they were cousins and actually sell cars together as a team. Their selling environment was very relaxing. They had very comfortable chairs and lit candles as well. John even went next door and got my son and I Iced coffee from Dunkin Donuts. Long story short, I went in a Mercedes driver and left a BMW driver with a BRAND NEW BMW 5 series the same day (Literally). The only thing that was a little irritating (which has nothing to do with the guys) is the fact that the Finance process took a very very long time and kept me far longer than I expected. I would recommend these 2 boys to everyone. They made me feel like family.

Telly

Oct 18, 2014

This dealershio made buying my first BMW an amazing experience for me and my family.. If yougo there ask for Tasso. He was very nice to me and my famiky and went out of his way to make sure he got us the best deal possible.. Very nice guy.Highly recommend Tasso for your BMW purchase. Telll him Rob Morales sent you!great dealership.

nothappy16

Sep 16, 2014

I have been using Bmw in Great Neck for a long time for service on my car. This experience has been very eventful. Alberto had to get involved when the service advisor lied to me. I thought I would be in better hands but NOOOOOO, things got worse! I have no idea how he has the job he has, he clearly can't handle it. He doesn't follow thru on anything, he lies as much as the rest of the inexperienced people there. The only 2 people who are worth anything to BMW are Marlo and Angela. Marlo is like a godsend. She gets involved and suddenly everything is perfect. Anytime there is an issue Marlo handles it without a problem, Alberto has to lie and cover up other peoples lies. Angela always calls back and takes control as well. I will go back because the work they do is wonderful but from now on I'm only dealing with Marlo and Angela. I think its time to get rid of people who are harming the centers reputation.

lookingforsomeservice

Aug 23, 2014

Went in for an oil change at 1pm and got out at 4pm. Three hours is to be expected in any service center so that wasn't an issue with me. They notified me of a recall and got that taken care of for me. They had drinks and food for the customers which is always a nice gesture especially when there are people waiting 3 plus hours. I feel the service center is better with customer service than the car sales team of the dealer.

MCGUTIER

Jul 24, 2014

A few years ago, my husband and I went to this dealership to buy a BMW. The salesman who took care of us was so rude and ignorant of the product that he was selling that we simply walked away. Early this year, we decided to give them another try because we really wanted to buy a BMW. We went and we were so pleasantly surprised. From our salesman Luna to the manager Gutierrez, we were so impressed with their courtesy and the information they provided that we did buy a vehicle from them and to date, we are very happy.

Didier V

Jun 2, 2014

I do not understand why BMW keeps such a rotten apple in their dealer network. BMW of Bayside is the worst, stay away nothing but problems awaits for you. I never tried their service facility and never will, my nightmare started at time of purchase. They cost me hundreds of dollars by disqualifying me from a pull ahead program by their fault. I tried everything to get the problem rectified with them. Unfortunately phone calls were never returned after I purchased the car, they completely ignored me. BMW has lost a customer for life by keeping such a dealer in their network. If you really want a BMW go anywhere but to BMW of Bayside, even if you have to drive a few more miles.

rhopki

May 23, 2014

Exceptional Service! That's how I describe my experience I had yesterday with BMW of Bayside. Let me introduce myself to you. My name is Bob Hopkins and I live in New Rochelle, NY. I was driving yesterday en route to Sands Point Golf Club for a Met PGA Pro-Am Golf Tournament and as I exited the LIE, I hit a small pothole and like so many times before, the dashboard lit up with warnings to check the tires. I knew right away I needed a new tire, but more importantly to me, I knew I needed to get to that golf tournament. Pressing the BMW Assist button, the service provided me with your service department's address; sending directly to my car's navigation system and I was on my way.Entering your facility, I was overwhelmed at the size and the number of people waiting for service and I became concerned again over my situation and needing to make this tournament. Within 15 minutes, I was greeted by Jennifer Odato who quickly advised me that I needed not only one tire, but probably two others as there were bubbles on the sidewalls. She explained that she had no loaners and that they closed at 5:45, which I knew was not going to work with a 1PM tee time. Not thinking clearly, I told her to forget it and just bring my car around and I figured I would ride on the run flat, make the tournament and deal with the situation afterwards. Being away from home, I really didn't have many options.Waiting out front of your service facility for my car to be brought around, Jennifer comes out and says "Are you really willing to put golf over your own personal safety Mr. Hopkins? I've looked over your car and the one tire has a gash and the other two tires are severely bubbled, please come inside and we will figure something out.". Not wanting to face the fact that I was putting this tournament over my own safety, I begrudgingly returned. Jennifer was amazing from that moment forward. She acted quickly to make sure she had the tires, got one of the service techs to load up my clubs into an X5 to drive me personally to the club, she gave me her personal cell phone contact so that she could text me with updates and while not making any commitments at all, she hinted that there might be a chance that they could even drop the car off at the club later that afternoon. What a sigh of relief on my part! She was the most professional and thorough service advisor I have ever worked with in all my years of owning luxury vehicles. I have a real problem with BMW and these run flat, low profile tires having had to replace 5 of them within 6 months of owning this car, but Jennifer took a bad situation and turned it into an opportunity and now I am singing praises about BMW, BMW of Bayside and for your wonderful service advisor Jennifer Odato. I purchased my car from BMW of Oyster Bay, but I am committing to you now that all my future sales and service of BMW will be with BMW of Bayside. Thank you!By the way, I got 4th place in the Tourney, but Jennifer made me feel like a winner!

markbbmw

May 20, 2014

I had to change my appt. for my 4500 mile check up. Not only was the receptionist rude, but Kaitlyn in service was cold, arrogant, talking over me, the customer and callous. This is BMW customer service???? You've got to be kidding!! On top of that, I was denied a loaner car which I have ALWAYS received in the past.Needless to say, I canceled my appt and made my service appt with. BMW in Old Westbury...a superb experience! I was treated with the highest respect, was immediately given a loaner car and the rep on the phone was so cordial...it was a pleasure! The way I know BMW!Management at BMW service center should fire Kaitlyn and re-train thei staff....A customer should always be Number One.Don't go to BMW on East Shore Rd in Great Neck. Customers Beware!

Eddie

May 1, 2014

A friend brought me to Bayside BMW where his wife recently had gotten her vehicle. My amigo was shopping for an M6 and I, for a 5 series sedan. Within 15 minutes of our arrival, I was getting ready to test drive the vehicle of my choice as did he when we returned from my test drive. We were treated very well by staff and managers from arrival to departure. Overall, the experience was very positive and they made it easy for me to drive out with the car of my choice. Very satisfied and will certainly recommend.

italiankiddo

Mar 20, 2014

This is by far the worst service experience I have ever experienced. I had a 10:30am appointment to have my car inspected. I did not leave the service station until 1:30. I do no understand how it can take three hours to do a simple inspection. Not once did anyone come out and let me know how much longer it would be. After I received my car and arrived home I noticed a big dent on the rear bumper. I called the service center and they told me bring it back in right away. Once I arrived they immediately stated it was not there problem or their fault because I left the service center without checking my car to make sure their were no dents. They were very nasty and did not want to hear anything. I asked to speak to the manager and was told he would come talk to me. I waited and watched as he walked into his office and just ignored me. I will never go back to this place again and have already filed a formal complaint with BMW corporate.

mik3padilla10

Mar 12, 2014

Let me start my experience with this bmw dealer. I will try to make everything as short as possible.I purchased a certified preowned 2011 328i from this dealer last year the buying experience was ok and the process was quick.A year after my rear view mirror came off and I went to Rallye BMW cause there are no appointments available in bayside. The service advisor in Rallye looked at the rear view mirror and said that they will not attach my rear view mirror cause the windshield on the car is not the original bmw windshield and the seals on the bottom might cause a leak cause its not properly installed. He showed me whats going on and told me that i should take it back to BAYSIDE BMW cause they sold me the car and they did the CPO process.After a week without a rearview mirror I finally got an appointment at BAYSIDE BMW. A service advisor named George Fan assisted me and had my rear view mirror reattached. I told him what Rallye bmw said and just ignored me. The rear view mirror was reattached but two days after the mirror came off again and it took a piece of the inside of the windshield with it. I called Bayside BMW and sadly they can't squeeze me in and i waited another week for an appointment.Finally after a week my wife went there and she saw a service advisor named Alberto Lopez. He looked at the car and he said that BAYSIDE BMW is not responsible for windshield replacements and they will not fix it! My wife's car is a CPO and the windshield was not chipped till i brought it to them to get i fixed. He told my wife that we should just file an insurance claim and the will fix it and i will have to pay on whatever the difference is on whatever my insurance company will pay.Keep in mind my Car is CPO and it should have been inspected that everything is good including the windshield and the windshield was not chipped till after they fix it.Sadly everyone on this dealer is very nasty and no one can help us.

lookingforsomeservice

Mar 9, 2014

What else can I say I think this is a middle of the pack dealer and is rated pretty accurately on this site. I did leave wanting just a little better service but it wasn't terrible either. Mediocre all around, may have to shop the other dealers next time around.

Sonia

Feb 25, 2014

Scammers! Do not purchase any warranties. You will not get your money back. They tell you that you can and send you the paper work but never process anything. Also its a waste of time rererring any one. They tell you that you get a rerral fee of $500.00 which you will never receive. I referred someone and never got any check for the referral. Horrible place and I will never refer anyone to BMW of Bay side-Certified Pre-Owed.

stuartlemp

Feb 22, 2014

Being a executive at one of the largest brokerage firms who prides themselves in customer service I can tell when I am working with someone who operates with a high level of service. After meeting with Jennifer Odato for a service issue with my car I realized that she is someone who is focused on client satisfaction. She greets you with a smile, she is professional, polite and able to diagnose issues as she is very knowledgeable. During the last service visit Jennifer went out of her way to put me in a brand new loaner car which was exact car I was looking to purchase.

Calvin007

Dec 28, 2013

This is my third visit at this service location, first one was not bad, i guest is because I just went to get a oil change I waite one hours, the second time I waited 2 weeks and 3 days just because I wanted a (loaner car) ok understand but when driving different BMW for over 9 years then the dealer then take u to enterprise to rent a Chevy cruze that a xxxx up dealer.. Yea it happen to me.. Ok I let them slide it that one again now it been 2 month and my car need some major work over 8,000 of work I maid a appointment Waite one week I even told them I did not want a loaner from no enterprise the said ok I finally got to the loacation to get my service, came to find out the want me to go rent a car fom enterprise .i flip out and ask to speak to the manager, then the told me the manager going to tell me the same thing so the cant help me. After I told them Several time i need a loaner car not a enterprise the then said the cant help me.I would not recommend no one to go there for service, I would rather got to auto zone parking lot to get my car repair than go there ever again...

JoeAye

Dec 23, 2013

Had an awesome experience at BMW Bayside. Took care of everything I needed and got the exact car I wanted. Will refer to a friend! Thank you again.

Joe Angerosa

Dec 23, 2013

Had an awesome experience at BMW Bayside. Took care of everything I needed and got the exact car I wanted. Will refer to a friend! Thank you again.

William Kayen

Dec 16, 2013

Came in to buy a new BMW. Salesman said he would work on my trade and get back to me, but never did. Instead I got a form email from the dealer without the information he was getting for me. Two days later I sent an email to the salesman and told him to never get in touch with me again because I don't want to work with someone that doesn't follow up when he says he will. I would still like to purchase a car from this dealer but only with another salesman who is willing to make a deal happen.

stkpick101

Dec 16, 2013

I have been a loyal client since 1998. Special thank you to Marlo Bellizzi, Jennifer Odato and Pat Amato for their courtesy and professionalism. OUTSTANDING SERVICE !!!!!!!!!!

PeggyWinkelman7

Nov 12, 2013

I recently leased a BMW X3 from BMW of Bayside. My Salesperson, Jose Rivas, was very personable, returned telephone calls and was fully knowledgeable about the car. Jose took a sincere interest in addressing all my needs. Michael Kenny, the Sales Manager was also extremely helpful in the process. He was particularly friendly and a pleasure to deal with. At the end of the transaction, Michael Britt, the Financial Director, handled all the paperwork very professionally. He made me feel very comfortable and I never felt pressured as he was explaining all of the available options to the lease. The total experience was excellent and I look forward to doing business with them in the future.

anora

Nov 2, 2013

Jennifer has been a tremendous help to me on several occasions. She goes above and beyond what is expected and truly takes great care of me when I come in. I appreciate all of her help.Sincerely,Audrey Trachtenberg

TABNAM

Oct 18, 2013

I went there considering trading a Murano in for a 328i coupe. I went on a test drive, the car drove great. After being used to driving an SUV, I didn't like the feeling sitting low to the ground.

dantiva82

Sep 12, 2013

THANKS TO BMW OF BAYSIDE FOR THE GREAT EXPERIENCE ON MY NEW BMW ONE OF THE BEST SERVICE I EVER HAVE BEFORE BUYING A CAR FROM THE TIME I WALKING TO THE TIME I WALK OUT DRIVEN MY NEW CAR WAS VERY GRATEFUL, THANK YOU TO MY SALES PERSON LUIS FOR ALL HIS HELP TO FIND THE PERFECT CAR FOR ME, THE MANAGER AND FINANCE TOP OF THE LINE....FIVE STARS...!!!!!

HCampos1

Jul 31, 2013

I regret not to have any salespeople name that were outside smoking and completely ignored us when we walked in. The only friendly person was a the desk who asked 3 different salespersons to help us and said were busy but were not. Spent 5 minutes looking around waiting for someone to approach us. This never happened. We went Wed July 24th around 7:30pm. Needless to say we walked out and went to Lexus of Manhattan now we own a 2014 Lexus IS250. It is the worst experience ever. 2013 and still people judging for how people look. I will not recommend this place to anyone.

MELO121502

Jul 27, 2013

Thank you bmw of bayside you guys rock!!!! Jose rivas best sales person thank you so much for your help amd patience great communication. Thanks to jose I'm driving my beautiful car x5

johnt2013

Jul 22, 2013

Drove in from Long Island looking at a CPO 328xi. Was pleasantly greeted by Arthur who made the purchase easy. Top that off with great service from the finance department - Rich Mignone never rushed me and helped seal a great deal. Would definitely recommend.

jackhockey

Jul 18, 2013

My sales person, Mr. Takacs was extremely knowledgeable, professional and helpful. He made me feel extremely comfortable and explained the various options to me with extreme patience. When I went to pick up the car he had taken care of all of the details and set up all of the features in the car for me. Even after the car was delivered he was extremely responsive to my questions and he even called a few days later to make sure that I was happy and that i wasn't having any issues. He made my experience very favorable. I would definitely purchase another vehicle from him.However, I will say I was surpised that the show room was so dirty the carpet was filthy as well as the bathroom. On my few visits each time the bathroom had no toilet paper, no soap and no paper towels. When you are spending a lot of money on car or even if it was $10,000 that is unexceptable. Luckily, my sales person offered me hand sanitizer and offered his apologies but, that is inexcusible on managements part.

Dumas

Jun 29, 2013

Great experience from the beggining I've been shopping for a while now for my sons graduation gift and ill tell you my sales consultant Hinson was great at showing me all vehicles available . Demetri the sales manager made me feel at home he addressed my wants and safety concerns for the vehicles chosen and gave me a great deal no bull salesman technics here I'm in sales my self at MS financial and ill tell you Demetri was proffesional and courteous of my time and process very straight forward I've been all over and this dealership I would recommend again they have a variety of options and they don't hide any fees and they are upfront about their finance options unlike other dealers that I went to thanks again Demetri I will see you for my next vehicle.

bmw525i

Jun 14, 2013

Yes, I can recommend this dealership if you want hassle and bad experience.........The "WORST DEALER", never come back again............ To all my KABABAYAN stay away.....................

Hare

Jun 12, 2013

Worst people ever ... Bad attitude !!!! Damaged my car and they won't admit ... Picture taken when i arrived no damage before !!! Manager Douglas Foss is a big lier and very stupid to run this prestige dealership !!!

Mr. Mislead

Jun 5, 2013

The ad was truly misleading. Bayside had a BMW X5 for $6,000. The true price was $61,000. How could they mislead the consumer in this manner. I will never shop at Bayside for a vehicle. I will tell my friends not to shop for a car from Bayside.

Swanlake

May 2, 2013

I wholeheartedly recommend Mr. Jose Rivas to any prospective car buyer. He understood, fulfilled our requirements, and promptly answered our questions. He is gracious and a pleasure to do business with by making our car purchase seamless and enjoyable. We hope to be his customer for many years. BMW of Bayside is indeed fortunate to have him in their company. Thank you.

Javiergomez

Apr 26, 2013

Excelent service. They took Care of everything in The spot...Ver y friendly atmosphere with all staff. So convinient with the re promt serviceThanks so much like always

Gianfranco

Apr 25, 2013

I was trying to purchase a car. After all the papers were completed, the deposit given, and terms agreed upon, I was jerked around for two days. So much so, that I requested my deposit back and cancelled the purchase. In my opinion, stay away from this dealer, the sales force is ok, watch out for the managers.

Fsterling

Apr 21, 2013

This review is about their car service located in Great Neck. They offer a ride from your home to the service center but they are over an hour late from the promised pick up time after many calls to see the status.The counter personnel have a bad attitude.If your car is out of warrantee they suggest all types of work whether it needs it or not.Their prices are way over other bmw dealers.They keep your car over at least one night.The service coordinators must be on commission.The place is dirty and unprofessional.It's worth going to another dealer like Ralley even if you have to travel for it.

Poughkeepsie

Apr 18, 2013

I brought a CPO from these folks over this weekend. The whole process with this dealership is not good. Long wait times. Dirty restrooms. Sales folks who promise the world and can't keep up with them. Go find another dealership who can be of better help and value your time.

eddieylee

Apr 9, 2013

A+ Customer ServiceA+ Customer Follow UpsA+ Going the Extra MileProfessional, Friendly, and just overall superb service!Thanks Jennifer Odato, much appreciated.-BMW 5 Series owner.

jack11223

Apr 8, 2013

i bought a brand new 2013 BMW 650i GranCoupe Xdrive and costed me $104K. after driving my car 13k miles i got an oil change from a non BMW repair center which is ok according to BMW. The shop was not able to take off the service light when it turned on at 15k miles they told me its not a problem because i already got the oil change i should take it to BMW to take the service light off. Within 5 days my car shutdown and i got it towed to BMW of Bayside when i took it to BMW of Bayside they automatically declined my service because i never took the car for an oil change at a BMW dealer and told me i owe $18,500 for a new engine. I spoke to the service manager and i told him i had a valid reciept for repair and he was quick to answer it doesnt matter to me your cars warranty is void. i quickly reached out to BMW of NA and going back and forth they asked to see the receipt just to waste my time for 2 months now BMW of Bayside and BMW NA does not want to give me information or a reason why they aren't covering me especially after BMW of Bayside told me when they received the car it had only 4.5 quarts in the car and only 3500 miles over the normal 15000 miles per oil change limit, which should be enough to drive it even if i didn't get an oil change.Im now in the position of not paying for my car and leaving it in the shop i will burn my credit before i shell out 28k for a warranty item!!!

Mercyme

Mar 9, 2013

I recently purchased a Pre-Certified 2009 BMW 335I. I requested that I receive an Oil Service and Change prior to picking up the car from the dealorship in August 2012. I was told that it had been done, and actually had to wait for about 2hours for them to bring it over to the dealership fro the service department. I have had nothing but problems since acquiring this LEMON. !st the heater went out on the car, then, the car had an oil leak, at which time they fixed but I was told that I had to pay a 50.oo labor fee. When I drove the car to NC. the engine light kept coming on and I was told that they put a part in wrong. then all in September, I needed new brake pads rear, which they again, claimed to have fixed. THen the heater that they fixed acquired a humming noise. My service light kept coming on and when I told them, they stated that they could find no problem. Then after my mileage reaches 50,000, I'm told that I need a complete oil change service. WHAT? after 5months and they already did it? This time however I was to be charged 700.00. I took it to another service who did the oil change/service, and was told that my brakes front were at 15% and my back ones at 38% meaning that I needed brakes front and back! Also that a coil was found to be corroded!!!!! All of the numerous times before I took my car into Bayside and noone noticed. Oh yeah, and that Alberto is a real piece of work, he knows absolutely NOTHING! He has to be related to someone to be in that position. He even accused me of recording him with my phone!!! Is he paranoid???? wow! NEVER WILL I EVER PURCHASE, RECOMMEND, or service my car at this "bootleg" poor excuse for a service center, ever. also, I submitted a review earlier and it was DELETED??!!!! Now, I'm sitting in the dealership and the Frank want to give me 30% off of the repair of my front brakes???? are they serious!!!!

Mercedes Murchison

Mar 8, 2013

Purchased a pre-cert 335I in August of 2012. Since that time I have had to have the WHOLE HEATER SYSTEM replaced which I am still have problems with, and OIL LEAK FIXED to which I was charged a $50. deductable, an ENGINE PART INPROPERLY PLACED in my car, I guess that happened while fixing the oil leak. and Miraculously, after only six months and a brake pad replacement in September, I now need BRAKES FRONT AND BACK. Front brakes are at 15% and back are at 38%. Not to mention a completely CORRODED COIL. I had to take it to someone else to put it on the computer to find this info out, Even though my car has been there on numerous occasions, No one told me at BAYSIDE...I have left messages with John Seraphin, with no return call, and have tried to email Mr. Allen. Guess I'll have to physically pay him a visit. sigh, NEVER AGAIN!!! BMW FINANCIAL and every other BMW head will be hearing from me...Oh, and did I mention that a complete oil change was supposed to be done prior to my purchasing....so why did I have to have one done Saturday March 2 totally at my cost? SMH!!!!!!

Steve23

Feb 21, 2013

had yearly service but also had issue with my trunk light going on. Jennifer was very thorough on the problem and found out the issue.Car need to have software upgrade and new parts. Jennifer was extremely friendly and knowledgeable. I have owned Bmw's for the past 40 years and Jeniffer was one of the best service advisors i have worked with. She is a keeper and do not lose her.

DianaAnzola

Feb 13, 2013

Horrible customer service! My family has always owned BMW's and I bought my car 4 years ago after college. I tend to travel for work and stopped by this location to get my coolant topped off. As soon as I got there, I received an awful attitude because all I asked for was if they can top of my coolant. The guy then stated since I didn't purchase my vehicle at their dealership, I had to purchase the bottle of coolant... really? Just for a top off? I immediately left and made an appointment at BMW Manhattan, got my oil service and other necessities, and had the best experience! This is what BMW customer service is all about.

Bmwbuyer

Feb 9, 2013

They're not willing to negotiate even a dollar.........Don't waste your time, found a much better deal on a cleaner car at another dealer nearby.....

f.roma78

Jan 29, 2013

BAD CUSTOMER SERVICE!! Where do i begin? Things started off good. Salesman was friendly and willing to negotiate. After that, it all went down hill. I was promised my car in two weeks...ended up being six weeks. The salesman could not give me a straight answer on the delivery of my car and i had to call him several times to get an answer. Manager got involved and at first was very responsive but quickly fizzled out.I was promised sirius radio in my car and two days after having the car, i realized that i didnt have it. i complained to manager and salesman said he never said that the car came with it...essentially calling me a liar. They did put it in for free (kudos) but when I went to the service department, apparently the dealership did not give the service department the right paperwork to install the sirius radio. Another fiasco in which we had to call the dealership and waste more of our time. So what now??? Since that fiasco at the service shop, no one has called to apologize. No one has called to see how I am liking the car. To top it all off, I wrote an email to their customer service manager (Frank Allen), giving them one more chance to comment on the whole experience and nothing back from them!!! I wasn't even going to write a bad review (never done one before)because i usually let things slide. To top it all off, i just got word that they never sent my insurance company documentation needed. I gave them a call but guess what???? No one called back - SHOCKER.Bottom line - TERRIBLE CUSTOMER SERVICE! I dont demand much as a customer...just want to be treated fairly and when i spend a lot of money on a car, wouldn't mind some good customer service....too much to ask? I would never recommend this dealership and would not go back for my lease renewal. They lost a potential long-standing customer because i do love the car.

johnfitz

Jan 18, 2013

Routine service visit... no problems with the car and no problems with the service. This visit was much better than past experiences at other dealers.

teddsterr

Jan 15, 2013

This dealership is nothing short of perfect. My salesperson ( BURC) was a true proffessional in every aspect. What a wonderful experience and to know that i finally found my new car home. thank you, Theo Passelis

Rati

Jan 9, 2013

I will never return to bayside BMW. The service manager ray was the rudest person I have ever in countered stated that because I am a woman and own a hand bag that I scratched my car when the scratch appeared after I had gotten my car serviced! I have never been spoken to like that in all of my life. I have been. Customer of bayside BMW for years, in the old service department in bayside where staff and managment would run to help you, and will never return or tell anyone to go to bayside BMW. I suppose fallen has gained a new customer.

Cbenn256

Jan 4, 2013

After my 100 th time trying to get in touch with the service department and not getting an answer! I had emailed the service manager, Marlo Bellizzi, who had helped me in the past. She responded right back, calling me and helped make me my appointment and offered me a loaner car so I wouldn't have to wait for my services. Marlo is great and knows how to treat customers. Keep up the good work Marlo. Whenever I need anything I will be calling her, instead of being on hold for over 15 mins

juan

Dec 27, 2012

Went in and had trouble getting a test drive even though i was very interested in the new 3 series. Got bogus numbers and didnt seem to have any interest in selling me the car not to mention i knew more about the engine and trim packages than the salesperson

richard.farb.1

Dec 22, 2012

leased my 1st BMW from Bayside BMW 3 yrs ago. To my misfortune my 335xi coupe was plagued with problems from a bad fuel pump to bad injectors which had my car on a flat bed numerous times. While Marlo the service manager was empathetic to my situation it took negative posts on BMW's facebook and twitter to get satisfaction which I eventually got from BMW not the dealership. On the service side in the 10 or so times I had bring my car in I was met with rude girls behind the desk with nasty attitudes who'd chit chat instead of helping expedite customers. My sister and mother have had numerous BMW's with very good experiences. Figuring with all I went through when my lease came due I'd give Bayside a chance to make it up to me. After 20 e-mails from the salesman to lease another BMW I told him what I wanted and what price I wanted it at figuring they'd make an effort to retain me given what I've been through over the past 3 yrs. Boy was I wrong! The response from the salesman was "The vehicle you are looking for we can't make a deal with your numbers. Good luck". How's that for a smack in the face! On my sisters recommendation I called Joe Segreti at Wide World of Cars who not only secured the car I wanted at the price I needed but made the whole experience a pleasure and saved a customer. Thumbs down to Bayside BMW!

author

Dec 4, 2012

After they charged your, they not gonna respond to your calls, email and mesaeges. all they think about is charging you . read the contract carefully,check the price for every detail. next ve hicle I won't buy from them no more.

Bmg0462

Nov 23, 2012

The dealership lied and misrepresented the facts and never delivered a car that I was promised. They failed to return calls and made what should be s happy occasion very unpleasant. I will never return there ever

nkarp

Oct 26, 2012

As always I am thrilled with my experience. My car is out of warranty but I continue to bring it back because of the outstanding customer service. The level of professionalism is outstanding in my eyes. Marlo, the service manager runs an unbelievable operation. Everything is always flawless. I don't mind paying for good service and knowing that I can trust Marlo with my car is a wonderful feeling. Regardless of what my car is in for I always know it will be taken care of. I would never take my car anywhere else. Many thanks to Marlo and her team!

akretep

Oct 24, 2012

This is by far the worst bmw dealership in the state of new work!!! Their customer service is horrible after smoking me a lemon of a car and its taken 3 months to find any solution..and still feel they are trying to get one over on me...i wouldnt recommend this dealership too anyone, there are plenty of BMW dealerships out there....

Garcial130

Oct 20, 2012

From the moment we spoke to Steven Dyer we immediately got this positive vibe from him that we didnt want to go to any other dealership. Mr. Dyer was very straight forward and he went the extra mile to get us what we wanted. Our overall experience with him is the best we have ever had with any other sales person we have spoken to in the past. I gave the above ratings because this dealership deserved it. I will definitely recommend this dealership to any other person looking to purchase a car. Next time we need another car we know where to go.

Sdoll

Oct 9, 2012

My overall experience working with Sean is always smooth sailing, as this is my third purchase with him. It was a pleasure working with him.

chocolaterider

Oct 8, 2012

Although I did not purchase my vehicle from this particular dealership, BMW of Bayside Service Department was recommended to me. I brought my vehicle to get serviced and the attentiveness and customer service I received from Marlo Bellizzi was great. She and her staff continued to keep me updated with exactly what was wrong with my vehicle and the progress of servicing. As a customer, I really appreciated the level of customer service I received from Marlo. I would definitely take my car back to BMW of Bayside for servicing as well as recommend family and friends alike who own BMW's to get their cars service at this location.

John Wade

Oct 2, 2012

Caution to all buyers!!! Most of the car for sale have service problems, BE VERY CAREFUL! Double and Triple check the car Before drive out the parking lot. Service are POOR and RIDICULOUS! Wait until problems occur on your car, come back to them and GOD BLESS YOU AND YOUR CAR! GOOD LUCK. AVIOD BUYING A CAR FROM THIS DEALER!

jennings.tina

Sep 24, 2012

We had been combing the internet (locally and nationally) and found exactly what we were looking for at BMW of Bayside. Steve Dyer went beyond my expectations providing excellent customer service via telephone, e-mail, and fax correspondence. He took extra pictures of the car calm my fears of any damage not evident in the dealer photos. His quote to me was "You will be talking about the "old-guy" from New York years from now and how he treated you right"--well he is correct!We bought a one-way ticket from Chadron, Nebraska to New York where Steve graciously picked up my husband from the air port and gave hime a memorable ride back to the dealership. Steve was even kind enough to document through pictures my husband even driving off the lot with our new car and e-mailed them to me. We are thrilled with our new car and will definately vistit your site again when looking for another vehicle!Thanks again Steve and everyone else at BWM of Bayside. Sean and Tina JenningsChadron, Nebraska

NatKev

Sep 14, 2012

Mr. Sean Parks is a professional, honest & the best New Salesman & customer service I have even dealt with, since we have been BMW owner since 1995 we want to give him our personal thanks for the excellent New Sale purchase & Customer Service.He exceeded our expectations of New Sales Customer Service,his professionalism,his knowledge Of BMW and his intergity and kindness also his patience is commendable , sure knowledge and experience was invaluable in helping us to arrange for this purchase. Such a commitment to great customer service is to be commended. You can be sure that I will recommend people to do business with B.M.W of Bayside & Salesman Mr Sean ParksTruly Yours,Mr Kevin & Natalie JamersonLoyal BMW Customer Since 1995

Jones jr

Sep 10, 2012

Just want to make this short went to bayside for issue on my brand new car asked to speak to the lady service manger as I was told about her when I bought my car she came right out introduced her self as Marlo I explained to her my issue she said give her a moment she is going to get the shop Forman they returned she said this Angelo and I was out of there ten minutes later. With a management team like Angelo and Marlo I can tell you bmw bayside rocks and has won my vote

Jorge Tolo Reyes

Sep 9, 2012

My overall customer experience with BMW of Bayside was positive. Jose Rivas assisted me throughout the entire sales cycle and I have to say that he did an excellent job managing my expectations from the very start to the end of the transaction. I would definitely recommend Jose to my family and friends who are looking to purchase a CPO BMW. Jose vas very honest and professional and very friendly and this is why I ended up buying two vehicles instead of just one.

TWINSET

Aug 31, 2012

BMW of Bayside is great. I told BMW of Bayside the problem that I was experience and the professional staff was able to help me. Very satisfied with the Amazing service and also was provided with a 2013 loaner. Thanks D.Lubertazzo, M.Bellizzi and G.Berger

Cbazas

Aug 30, 2012

James is a great person who helped me lease my first vehicle. He helped me through out the entire process from preorder to pick up. James made sure all the information was clear and I would definitely recommend him to any family or friends in the market of buying or leasing a new car.

mjvuolo

Aug 29, 2012

James was attentive and efficient in assisting me with my purchase. He was personable and gave me the quality of service I expected from BMW. Everything was taken care of within the day - including my trade. Afterwards, he showed me everything I needed to know about the car, and made sure I was good to go before driving home. He followed up with me after the purchase, continuing in his personable and attentive customer care. Highly recommended!

New_Bmwuser

Aug 23, 2012

I've got the dealership contact info through dealerrater.com and looked for the cars in their website online, once I selected the car I want, rest all went smooth and easy.

jodie.meyer925

Aug 22, 2012

Mr. Rivas was extremely professional, responsive and respectful. He was a straight-shooter and helpful, but never pushy. It was a pleasure to deal with him and I would recommend others to contact him in their search for the ultimate driving machine!!

anthonymarut

Aug 19, 2012

I went to a BMW dealership to buy a used Lexus RX350. That should speak volumes in itself. Went to a Lexus dealer and hated the experience. I looked at the BMW of Bayside website and saw what I wanted. I worked with James Jacome and had the best car buying experience in my life to date. He was patient, friendly, has a great test drive course and a mantra of "I want you to love this car." Thanks to James, the service area who meticulously detailed the car and everyone else at BMW of Bayside who may have helped with this purchase. Classy people in a classy establishment. It was a pleasure doing business with you and I look forward to doing business with again.

deb713

Aug 15, 2012

As of the writing of this review, I am still waiting for a return call from the General manager of this dealership since July, 2011. Should I give up hope? However, the pleasurable experience I have just had at Rallye BMW commands that I write this review. BMW of Bayside was terrible in every way. I was misinformed when it came to the leasing of a BMW X-5 "Corporate Demo". NEVER lease or buy one! Subsequent and many service issues followed - it was the worst 36 month lease experience I have ever had. I promised myself I would never drive BMW again, however, Rallye BMW more than made up for it. I should also mention BMW of North America was only slightly better than BMW of Bayside - at least they returned my call. But - that was about it. Looking for a BMW? Don't waste time, go to Rallye BMW. They are professional and courteous.

2driveon1

Aug 9, 2012

Since my initial service visit to BMW of Bayside, NY, I was immediately greeted and provided with outstanding customer service from Mrs. Marlo Bellizzi. I took a chance to obtain service from this particular location, since I did not purchase my vehicle from that dealership. Since walking through the door, Marlo connected me with a service representative and my visit was smooth and I was finished within reasonable time. From that first visit, I have since returned and have been welcomed with warm and prompt service from Marlo. She takes the time to build a rapport with her customers and to follow-up even when not necessary. To me, that type of customer service approach can only be found in certain individuals. I hope that Upper Management within BMW of Bayside's Service Center, will continue to see the level of courtesy, both personal and professional that Marlo displays with her customers. Furthermore, I will recommend any of my friends, family members and colleagues alike to have their BMW vehicles serviced through the help of Marlow Bellizzi. She makes a world of difference at that location. If I could have given Marlo a rating of "10" rather than a "5"...I most certainly would have!MANY THANKS MARLO!Regards,-Dr. H. A.

Edwinsalas

Aug 7, 2012

Amazing service marlo Bellizzi was very helpful and willing to make sure I was taking care of. I will be coming back great staff. front desk greeted me right away

BMWguy0

Aug 5, 2012

I got a BMW 550GT from Bayside a few weeks ago. I worked with Ross for a few weeks because i originally came in for a X6. Ross was very patient with me and took me on 3 different test drives. Ross is the difference in why I choose this dealer, i went to every dealer in nassau county. He even stayed after the dealer closed to continue to help me set up my cars features. Peter the sales manager was also very helpful on the day I bought my car. I love my GT!!!!! Thanks Ross

pacquista

Jul 28, 2012

I walked in to BMW NOT to buy a car. I had my sets on just passing through on my way to purchase a more "affordable" vehicle. Mr. Jacome was a huge surprise in terms of the way he approached me in terms of "selling" i.e. being a sales man. I NEVER once felt as if he was trying to sell me a piece of machinery. He truly loves BMW and you can tell. He took me for a test drive and I instantly fell in love with the car. When we got back to the dealership he really worked with me on price points that would be reasonable to me. Overall he will get my recommendation any time and I will always go back to James and BMW of bayside when Im ready for a new car.

dvmpet

Jul 27, 2012

He went the extra mile to give me a great deal and always answered my phone calls promptly. His advice and knowledge showed a commitment to excellence.

middy

Jul 25, 2012

I was really taken aback by the attitude that Ms. Bellizzi exuded. She obviously wanted to keep the telephone call short and attempted to do this by repeatedly cutting me off and "answering" the question before it was completed. Unacceptable. Absolutely. I DO NOT wish to be contacted by Bayside BMW.

Foxy sandy

Jul 24, 2012

I had a wonderful experience. Marlo Bellizzi was a wonderful help as well as her staff. I was in and out, as well as helped me understand what was done to the car and help me understand what was wrong with the car. My car is now working like a gem. I will be coming back to bayside BMW I was happy with the service and knowledge. Marlo is a wonderful service manager and has an amazing staff I couldn't be more happy.

swagger2strong

Jul 24, 2012

Very nice guy really helpful answered all my concerns also followed up after the purchase of the vehicle; showed me all the ins and outs of the car with a lot of grace and patience on a very hot day :-)

LeoDak

Jul 23, 2012

I am a new BMW customer and have been to the service department a total of two times. Every time i have been there i have had a great experience. Marlo is always a great help and i really appreciate her service and support. I would recommend there service department to anyone who needs to visit.

jojocarmel

Jul 19, 2012

Great customer service & relation from start to finish. It was a pleasure to come into BMW and walk out driving my 1st BMW. I look forward to my next one!

Tamee45

Jul 16, 2012

This was a great experience working with Jose to find a great car he is very honest and made me feel very comfortable with my decision. He even calls to check if every thing is going good . I would recommend him to any one in need of a car he is very knowledgable and if he doest have the answer he sure will find out.Thanks Jose The Peebles

pudge1z

Jul 10, 2012

I purchased a 335i from James Jacome he was very helpful in all aspects. James is very involved with ur purchase every step of the way. I would def reccommened seeing James when purchasing a car from this dealership.

Sketched21

Jul 3, 2012

John amd Ross were both very helpful in the purchase of my M3. There attention to every detail of the used car buying process was flawless and I was impressed. They were extremely accomodating to me being an out of state buyer and even picked me up at the train station. If you plan to do business with bayside, deal with them and you will not be disappointed.

Rogerford

Jul 2, 2012

Charlie was exceptional. He made my lease termination and new lease painless and hassle free. Charlie gave me exactly what I asked for and exceeded my expectations. He is a gem at bayside I would recommend anyone to him. I was pleased with the results and really appreciated the professionalism Charlie displayed. Thanks! Charlie you're the best!

boricua0614

Jul 2, 2012

I went to bayside a couple of weeks ago to buy a certified used bmw528xi I was greeted by Ross Lubell from the start. He was very good and took care of me and my grandmother the whole time. While we waited for the papers to be printed up at the other dealership Ross went out of his way and went to the store to buy us water from the grocery store. In my years with dealing with sales personal I have never been we'll taken cared of the way Ross had took cared of me. I appreciate the excellent service that I was provided by bayside and would recommend anyone to go and speak to Ross.Thanks Ross Lubellsincerely Louis

bmstep

Jun 20, 2012

I was looking for a certified pre-owned BMW, made my appointment and met with Ross Lubell. Ross guided me through the selection process, was patient with me, answered all my questions (which I had many), and helped me decide which BMW best fit the amount of money I had budgeted and the type of car with most of the accessories accessories I wanted. He worked with all day, transported me to my bank, offered me lunch -- what more can I say. He was informative,considerate and never once tried to pressure me into a car not right for me. In the end I left that day with a beautiful 5 series BMW, at the price I could afford and knowing that if I have any problem(s) with the car that I can call Ross and he'll help me take care of it.Much thanks RossBruce Stepherson

Chrisssylew

Jun 16, 2012

This is my second time dealing with Bayside BMW and once again I left smiling. My second experience being better than the first. Ross was completely honest with me .Gave me the best price possible and followed up a week after my purchase to ensure I was totally happy. I love this dealership and Ross Lubell is definitely an asset . Thanks Again!!! I will be back.

Bosshog

Jun 14, 2012

I have been to BMW of Bayside twice in the past month or so because of two separate issues and both time i got Michael Krulewich as my advisor. And I want to tell everyone about my first experience then my second experience needs a section of it's own. What happened was I bought the car in because a light came on in the car and my wife complained about hearing some noises under the car, so I figured I check them both out. when I got there Michael was my advisor and asked me what noise sounded like and I told him that my wife explained to me it was a knock that she heard when driving at certain speeds. So when I explained that to Michael he wanted to know was it a loud knock or thump and if I could explain the sound to him further. I told him that is the best I could give him because my wife drives the car. He turns to me and says, "let's call her" I thought well it's her day off and it's a sound in the car, so just check it, why call her? but he kept insisting and I like a fool dialed her number so she could tell him the same thing I told him which it sounded like a knock. Seriously I felt a little dumb that I just woke up my wife to ask her what sound it was to diagnose the car.To make a long story short the light came on to change my inspection and the sound was a bar on top of the engine that was just loose.

jeffreyscottcervone

Jun 13, 2012

Jen - was wonderful, fun to work with and runs around like crazy to get everyones cars moved in and out fast as it should be a great working and lady!!!!!!! Thanks, Ken Bonamo BMW 528i 2012

GHINDS

Jun 11, 2012

I Saw the x6 I was looking for in the showroom of BMW of Bayside. There I was greeted by Ross Lubell. He wea most helpfull with information I neeeded to know about the car,which help me to make the decision to purchase the vehicle then and there. The finance department was exelend and I drove away that night with the car I wanted. Thanks Ross. GHinds Plainview N.Y

Vdhanpat

Jun 11, 2012

Jose is one of the most genuine person I have ever came across in sales. He is honest and straight to the point. Me and my husband bought our first BMW through Jose May of last year (2011). We actually went back about two weeks ago to the dealership to add a warranty to our car and my husband fell in love with another car in the show room. After debating on whether or not he wanted to trade, a few dealers came up to us asking if they could help but because we had such a great experience with Jose. We asked to speak to him. He was not in the office at the time so my husband decided that we would come back to speak to him. We went back two days later and as soon as Jose saw us he came straight up to us and was like how are you doing. We were impressed that he remembered our names. A lot of these dealers are only in to make a sale but Jose actually make relationships with all of his customers. Adam who helped with the financing of the car was extremely helpful as well.In conclusion we traded in the car and was very happy with the price Jose worked out for us. I highly recommend him and we will be seeing him again when we decide to trade or buy another.

hotarek

Jun 7, 2012

This is the 4th BMW I have purchased through Larry Kim. I find him to be extremely knowledgeable, friendly and didn't just try to sell me a car but find the right car for me as well as for my wife. If I ever have any follow up technical questions about the cars, Larry is ready willing and able to help me figure it out....oh yes...and very patient, because the technology isn't always that simple.

haig35

Jun 5, 2012

Sean was by far friendly and knowledgeable about the car I wanted to lease. This is my third car I have leased from BMW of Bayside with Sean as my salesperson. He's the best.

afedor1

Jun 4, 2012

I have to say Bayside's service department is top notch. Although I was not yet due for service and I did not purchase my X5 from BMW of Bayside I was in the area and needed help setting up my blue tooth. Without any if, ands, or buts Marlo the Service Manager came out to help me. The entire staff was professional and pleasant which was a refreshing change from other service departments I have been to. Regardless if I am in the area or not I will not only be taking my BMW to this location from here on out. The professionalism and caring that the dealer showed is above and beyond.I would refer the dealer to any friend, client or family member.

CometVR4

Jun 3, 2012

I've been searching for months for the prefect pre-owned BMW. This was going to be my first BMW so I wasn't sure what to expect. Once I located it in BMW of Bayside I emailed them and right away, I received a response from client advisor Cesar Zavala within a few minutes. After a couple of emails and brief phone call, Cesar explained the car was still available and I didn't sense any pressure from them at all. Once I decided I was serious about purchasing this vehicle, I was transferred to Sales Manager Demetri Koulouris who was very professional was well. We had a short conversation to discuss the terms since I'm an out of state buyer and when I'd be able to take delivery of the car. He explained all the fees upfront and the there were no bogus fees like most dealers charge so after we agreed on the price out the door, I placed a security deposit on the car and most paper work was taken care off electronically. I booked my flight and was there that following weekend Upon my arrival at BMW Bayside I was greeted by Demetri, and he showed my car vehicle which had been professional detailed and there was even a "Sold" sign hanging in the window with my name on it. I've had a bad experience in the past where a car was sold even though I had a deposit on it so this was a nice touch. There was a line to getting into the F&I office because they were so busy selling cars (What does that tell you about the dealership?) But in the mean time Demetri stuck around and didn't just leave me waiting. I didn't mind browsing the new car showroom. They made sure I was taken care of as far was food and drink while I waited. Shortly after I was driving my CPO 335i back to Ohio. I was very impressed with the professionalism and friendliness of all the staff from the time I walked in the door to the time I left. I've purchased several cars in the past and this has been one of my best experiences. I would purchase from this dealership again.

nmc2012

Jun 2, 2012

From the phone call to the face to face we knew that this was the right decision. We are repeat customers of BMW of Bayside having owned two previous vehicles. Marty Friedman was exceptional. The most personabe and genuine individual we've encountered. Marty made sure that every step leading up to us picking up the car went perfect. Our daughter is estatic and he made her first experience buying a car a real positive one. He treated her with respect and as a young adult. He thoroughly and patiently explained all the features of the car. As she drove away last night with her very first car, she could not say enough about Marty. We've had a real positive experience, even better than the first two. Our purhcase went well because Marty took the time to work with us and understand our concerns. Along with John, who is the Manager in the pre owned division, they made this dream come true for our daughter. We look forward to future BMW purchases and once again say thank you to both Marty and John.

zaheer

May 21, 2012

Great dealership. The entire process was smooth from start to stop. Delivery was short notice but was done the SAME DAY! Pricing was fair and comparable to other dealers.

frankmafi

May 19, 2012

From the moment I stepped in the door, the staff from the receptionist to the general manager, to the sales person were all very attentive and helpful. They answered every and any question I had with complete detail. I feel like it wasn't just business, they made me feel like a friend. I'm very happy with their service and will be recommending Frank Allen and Burc to anyone I know who would be interested in a BMW in the future.

Lydgordon

May 18, 2012

We couldn't have asked for a better salesman than James! He was knowledgable, informative, attentive and a pleasure to work with. We are grateful for his help and very happy with our new vehicle. James rocks!

andy3450

May 15, 2012

BMW Bayside gave me one of the greatest car buying experience so far. I meant Quinn Mui and he was able to assist in a professional manner. He list to all my needs and was able to help me pick the right car for. The process was quick and easy. I was out of the lot with in an hour of finding my car. I would recommend this dealer and sales associate to anyone.

mendozajr65

May 15, 2012

Words cannot describe how much of a difference Burc Yurtsel and manager Anthony Natale BMW of Bayside made into leasing my third BMW. In all actually I recently left Rallye BMW of Westbury and was ready to lease an Audi or Mercedes Benz this year. But if it wasnt for Burcs great salesmanship, level of understanding and him going above and beyond his duty to help get what my wife and I wanted we would have gone somewhere else. Again, I emphasize how much Burc was the chief difference in me continuing to lease with BMW, rather than with Audi or Mercedes Benz. I particularly liked it when he made time for my wife and I in regards to whatever we needed. Even with casual conversation, we sensed a great level of trust, compassion, and understanding with Burc. We felt very comfortable around Burc. Even on his days off, he made sure that if we happen to stop by the dealership for any other matter, he made sure that there was someone that would take care of us in his absence. Besides the fact the he gave us his business card and saying you can call me for anything, Burc Yurtsel of BMW of Bayside REALLY means it. Let me explain; I never had a salesman call ever so often like Burc to just say how is the new car? Or; do you need anything else? Even if he doesnt get to me, he leaves a detailed message expressing his availability. And furthermore, if thats not good enough he sends a courtesy text message as well. If BMW of North America can say a Floor salesman does all this, then a standing ovation to BMW. But from my previous BMW salesman experience, no one even comes close, or better yet, no other salesmen are comparable to Burc! Every salesmans technique and etiquette should emulate what Burc Yurtsel does. Another great experience I must say that exemplifies how Burc goes above and beyond for his customers was when I said that there were small rusty particles I noticed in the front bumper of my new car. I immediately brought it back to him even after I washing it. And what does Burc do, he goes and gets a compound and a microfiber cloth and buffers it all off by himself! What salesman you know would roll up their sleeves, get down on their knees on a hot day and buff a bumper themselves. AMAZING! And if thats not enough, he further adds that when I service my vehicle next he says that if I am not completely satisfied the service department can go further and mechanically buff or touch up the front bumper if I wanted to. That was very comforting to know. Words are not enough to describe how much Burcs whole demeanor and level servitude are to his customers. As you know I believe that customer satisfaction is what will separate BMW to all other competitors. A salesperson like Burc is what will redefine BMW and really set the benchmark for the TRUE Ultimate Driving Machine experience. Because when you can couple an individual/salesman like Burc with BMW; your actually company will essentially leave other competitors behind. Words cannot describe enough how much Burc goes above and beyond his actual duty. He exemplifies unparalled service excellence, stands by customer satisfaction, uncanny interpersonal skills, and unsurpassed level of understanding. In conclusion, I hope that Burc gets recognized for all his valiant efforts that surely goes un-noticed. And I know why it can go un-noticed, because its what Burc does on a regular basis. It is his persona. And lastly I want to paint a picture to BMW of North America Burk Yurtsel is BMW! Francisco & Michelle

kevc23

May 12, 2012

James was very helpful and straight to the point never met a more detailed dealer in my life..... i would recommend him to all my friends and family that want a BMW.

alon

May 11, 2012

i recently visit Bmw bayside for service on my BMW M6 Jennifer was the one who helpedme with everything , it was a pleasure dealing with Jennifer she was nice and friendly and so PROFESSIONAL, she knows everything there is to know about your BMW vehicleshe always call back and update you on whats going on with your vehicle unlike others that make you call and chase them all day and you still dont get an answer or a call back...I WOULD DEF RECOMMEND JENNIFER TO MY FRIENDS AND FAMILY !!! Jennifer thank you for everything , keep up the great Job :)Alon M.

ray5585

May 10, 2012

James was an amazing customer service representative. From the moment we walked in till the time we walked out, he was helpful and explained himself well. He worked with our situation and was able to help us find the right fit. My fiance and I are very happy with our car. After my lease is up I will definitely go back and see James for another BMW. Thank you so much! Best, Reinaldo Latorre

danielk69

May 10, 2012

i would like to start off by saying what a great sales person i had come across at BMW of Bayside. Quinn is a fantastic person and it was a pleasure to work with him. he answered all my questions and made me feel so comfortable when it came down to buying a car. My family and I had came in to look for a bmw x5. I'll be honest we were not interested in purchasing a car at the time. However, we just came to look around. Quinn approached me and brought great knowledge about the vehicle i was interested in. He took his time and helped me find the right vehicle with the specifications i requested. He also worked with me with the pricing for the car. Initially I didn't want to jump right away into purchasing the first car i seen so i went to rally bmw to find another vehicle for a good price. However the salesman at rally did not seem interested in working with my family on purchasing a car. Neither did he even try on working on an acceptable price. so i figured i might as well go back to where i felt most comfortable which was bmw of bayside. As i went back Quinn did his best to accommodate my families needs and also made us a happy buyer. We proceeded with our transaction and bought the car. Everyone at the dealership was very helpful and made the process seems easier then ever. After the transaction was over we had to come back to pick up the car the very next day, so the dealership can have time to clean the car and do what ever service was needed. Now the very next day the story begins to get interesting. we arrive at the dealership happier then ever to pick up the car. As we arrived we were told that the car had some finishing touches that need to be made before we could get the car. i found it to be acceptable and did not mind waiting. As time passed by the salesman came to us and told us that the machine to inspect the car is not working and that we would not be able to get the car. right away i was upset because i felt that the dealership had more then enough time to prepare the car before we come to pick it up. I felt as if i had wasted my time and day by coming to the dealership. i just wished they were able to communicate a little better to have an understanding of what was going on so that way they could of called me and told me not to come, therefore, i wouldn't had wasted my time. The sales manager approached us and apologized for the inconvenience and as upset as i was i understand there was nothing he could possibly do. The sales manager even tried to accommodate us by giving us a loaner. In addition, the sales manager told me that there was a problem with one of the sensors so the car was unable to pass inspection. At that moment i was confused because i was told that there was something wrong with the inspection machine not the car!! so i don't know exactly what the real story was behind everything. However, as eager as i was to pick up the car i had no choice but to postpone the pick up for another day. i greatly appreciate the sales managers effort on trying to accommodate our needs. The very next day, we were told to come by and pick up the car again. This time the sales person (Quinn) whom i had bought the car from was not present and they had another salesman named Jose who took over and tried his best to pick up where Quinn had left off. Lost as he was, Jose did his best to help us out and he even went out of his way to pick up the car from great neck where it was serviced and brought it to the dealership where i can pick it up. When i finally picked up the car, the car had half a tank of gas, a deep scratch on the front bumper and another scratch on the rear back bumper which needed to be addressed because i was told they would of taken care of it before i picked up the car. After i jumped in the car and began to drive it home, Jose ran up from behind the car and stopped me just to tell me that i had to pay $450.00 to pick up the car which was NOT addressed during the entire transaction. this caught me off guard. I ended up paying the $450.00 and picked up the car with the scratches and half tank of gas as if i had any other choice. i just wanted to point out that although there were complications, Jose did a phenomenal job in helping me out and addressing the issues. The next day i had to make an appointment with the service center to address the issues. From my perspective, everyone at the service center was extremely helpful and nice. The only problem is its hard to get in contact with the service advisors. Overall, the service department was phenomenal and so was Jose. I would like to thank everyone at BMW of bayside for their great efforts and also for truly making this a great experience.

jdrouillardjr21

May 8, 2012

Jose Rivas truly went above and beyond my expectations with his assistance when purchasing my CPO 650i a few weeks ago. He was very friendly and was able to answer all my questions regarding my purchase. He took the time to show me the how to operate the wonderful features in car (e.g. setting up my Naviagtion address book;setting up my Bluetooth). What impressed me the most was that he gave me a follow up call the following business day to see if I was enjoying the car and if I had any additional questions I needed answered. He assured me that if anything should ever come up, I should not hesitate to give him a call. Thanks Jose!!Joseph D.

Director-1

May 4, 2012

As always, a Great experience. Mr. Parks is a very good BMW Sales Representative. Very knowledgeable and courteous. I have worked with him in the past, and look forward to working with him in the future.

Maria R. Dadic

Apr 30, 2012

Burc was one the nicest and most considerate dealer's I have ever encountered. He was very professional at the same time extremely friendly & proficient. He made purchasing a BMW far easier than I imagined it would be. I would love to deal with Burc again for my next purchase.

kirilld

Apr 30, 2012

What an amazing experience. I wanted a car since I was 16 but due to school, work and hard economic times I wasn't able to get one. Now 23 I wanted to make up for this lost time with something awesome. So a brand new BMW was obviously the best way to go about it. Arriving at BMW of Bayside, James Jacome greeted me with kindness and sincerity. He explained to me everything I needed to know about the car and the company before I signed anything. Once seeing the vehicle a proper test drive was in order, and a proper test drive it was. I was hooked and I knew this was the car for me. James worked with my financial sittuation to give me the best deal I could get and within 3 days I was driving my new car. Thank you James you will be hearing from me and my friends soon. And you were right, my next car will definitely be a BMW.-Kirill D

LouisFrancois

Apr 29, 2012

I recently purchased a car with you and would like to thank you for your courteousand professional service. However,it was my interractions with two of your employees that thruly enriched my experience.I first met Don Masters in 1990. When I purchased my first vehicle with you ,and the experience was above par and his service was exceptional.

Linal

Apr 27, 2012

James was knowledgeable, informative and honest. He was able to put together the exact deal that I was looking for. Extremely helpful and kind. I will recommend him to friends. Thanks James!

ramonis

Apr 26, 2012

James was incredibly quick, responsive and helpful. He answered all our questions, was incredibly knowledgeable, and helped us do our paperwork QUICKLY. We had a great experience, found James to be honest and straightforward, and would DEFINITELY recommend him. - Laura and Ramonis Campelo

spdiamondjr

Apr 26, 2012

My wife and I visited with the intention of checking pricing we received on a 2011 328ix from a competing BMW dealer. Even though we live in Manhattan and it would have been more convenient for us to lease our car in the city, James was so focused on getting us the best pricing, even after 90 minutes of questions and bargaining at closing time on a Saturday evening, that we leased the car on the spot from him (and he did beat the other dealer's pricing). James also put us at ease that the distance between our home and the dealership would not be an issue for servicing. Additionally, the only day that we could pick up our new car fell on James's day off, but he came in anyhow to make sure the delivery was smooth. I would definitely recommend James to anyone who is interested in buying or leasing a BMW. The Finance Manager also was great at answering fairly esoteric questions about lease pricing and a pleasure to deal with. Overall, a very good experience.

DominickD

Apr 26, 2012

I met James several years ago at Rallye BMW and have been a customer since. When meeting James I instantly felt comfortable with him and the buying process which we all know to a consumer can be a difficult process. He made the experience of buying a car from him a pleasurable one. I highly recommend working with James when in the market for a BMW. You'll be glad you did and just like me I'm sure you will be a repeat customer.

2011BMW5

Apr 25, 2012

I had the pleasure of meeting James Jacome nearly a decade ago, when he sold me a Mercedes-Benz out of Helms Brothers. I was thrilled with the vehicle, and even more so with James. He was extremely knowledgeable regarding the product, and he facilitated a seamless transaction. Over the years, my relationship with James has grown into a strong friendship. I have referred many friends and family members to James, and he has taken care of each one as if they were his own. Now that James sells BMWs, I drive a BMW. Thats the difference between James and other salesman. When James puts his stamp of approval on something, you know it is a quality product. I will plan my next purchase with James, regardless of what dealership or manufacturer he represents. I suggest that all who read this do the same.

jbonanni

Apr 25, 2012

Quinn was very helpful and informative during the sales process. While I changed which car I wanted, Quinn was patience and gave me the information needed to make my final choice. I would recommend Quinn to anyone looking for a BMW.

marcmtract

Apr 23, 2012

I just bought my fourth Seven Series from BMW of Bayside. I was helped through a very enjoyable process by James Jacome. James is a pleasure to work with. Extremely knowledgable, patient, and professional. He was very responsive in getting back to me with any requested information. James introduced me to Marlo Bellizzi, who handled a request for me once the car had been delivered. The seamless transition, and lack of any issue or problem even though the car had been delivered a month earlier is one small example of why BMW of Bayside is a reliable and trustworthy place to do business. They also have a terrific service department. Everyone there is friendly and seems to go the extra mile whenever they can.

hafirrealty

Apr 23, 2012

When I arrived at the dealership, I told the manager John that I was here to trade in my 2008 BMW 5 series car, for an X5. he then assigned me the salesman named Quinn, and we were very happy with the deal the manager gave us. Quinn was very helpful also.

jconway123

Apr 22, 2012

It's not often you leave a dealership fealing confident that you are beeing told all of teh facts - no hidden secrets or issues you might have to worry about after you write that big check! Peter Grosse was great and worked with me extensively for almost 3 months to help me find the right BMW for my price point and taste! I was so impressed that i actually brought in my mother when the car was ready to be picked up (just in case she wanted to explore a new one when her current lease ended)...Anyway, just thought i would recognize Peter and the rest of the gang at Bayside BMW for all their help and support.I love the car and am def. going to be a lifetime customer for Peter G.!Regards,John Conway

Shaun

Apr 21, 2012

The worst service experience I ever had. They care more about charging you.

Dzervos

Apr 21, 2012

Words cannot begin to describe our experience. We have owned 4 other BMW's and they cannot compare to the customer service, respect, professionalism that Burc Yurtsel provided. This was our first experience with Bayside BMW and give them a FIVE STAR rating.

GGwyn

Apr 21, 2012

My wife and I was fortunate to have met Sean Parks, who convinced me switch my loyalty from Audi to BWM. I Was in the market for a pre-own car and Quinn Mui Was the salesman at BWM of Bayside who made it happen. With my hundreds questions and my doubts that a BMW would be the right car for me,Quinn was very patient and treated me with professionalism, courtesy, and sensitivity. Quinn assured me that he would do whatever it takes to make me satisfied,and at no point did I feel rushed or pressured. After one week of ownership, Quinn is still very patient with me and seems ready and available to answer any questions or concerns that I may have.

royalforrest

Apr 20, 2012

I knew I had a good salesman when Sean agreed to wait for me to get off work, even though he was off. The dealership honored the internet price, when I got there. The purchasing paperwork went smoothly as well. After the purchase was finalized I was impressed that Sean took the time to make sure I was comfortable operating the controls in the car. He paired my phone with the bluetooth, programmed my address into the navigation system, showed me how to play my ipod through the idrive system, and much more. Every request that I made was met. I would go back to this dealership again.

jknoesel

Apr 18, 2012

I enjoyed my buying experience at BMW of Bayside this week.I dealt with Sean Parks who had extensive product knowledge, a willingness to take the time to fully explain all my options regarding leasing, financing, trade in value, etc. We made a great deal on a 328i XDrive. I would definitely recommend Sean to family and friends.

gvargas279

Apr 14, 2012

I originally didn't expect to buy a BMW, but when I did some research I decided that it might be a better investment. I went into the dealership with an idea of what I wanted and how much I could afford, and Quinn and his sales manager were very helpful in getting me the exact car I wanted and helping me get a rate and a payment I could manage. I am very satisfied with my new car and I am definitely planing on getting my future cars from the BMW Bayside team.

duggie604

Apr 14, 2012

James was great to work with and since this was my first BMW it was important that I had a salesperson who took the time to understand my needs and work with me. He was upfront and honest. Any questions I had he was always willing to help. I have had several follow up questions and he is just as friendly now as he was when I was thinking to buy the car. I recommend buying/leasing your next BMW with James.

kirkbthomas

Apr 13, 2012

I had a wonderful experience at service department for BMW of Bayside today. Excellent service by Jennifer Odato. She followed up throughout the entire process and was very efficient. I was greeted promptly by jennifer and she gave me a loaner vehicle while my car was being service. When i picked up car it runs great and the cleaned car as weill. Thanks for excellent service.

sal s.

Apr 12, 2012

bmw of bayside was the only place i went to because they had the car in stock and ready to go and also on top of that burc yurtsel was a very nice person over the phone he help me choose the right car i wanted. he was very nice to me with customer service show me everything about the car. i was very happy how i was treated by burc, if i do ever get another bmw im deff. going to burc yurtsel again hands down!!!!

Lanis

Apr 11, 2012

From the first second we walked in to BMW of Bayside, James Jacome was there to listen to our dreams of finally purchasing a BMW. He was honest, friendly, straightforward, and worked his hardest to get us the right deal that fit into our budget. He worked quickly and efficiently without giving us the usual car dealer BS, which we appreciated. He helped us trade in a car we had no use for and we walked out with luxury because of him. I would 100% recommend James Jacome as the best dealer. He is dedicated to his job, to BMW, to his customers, and sincerely wants to make people happy!

Amer_M.

Apr 10, 2012

Within the past year i have gone to 2 different dealerships for my family to purchase a vehicle for my dad and you meet the same type of dealers, liars, fake and quiet annoying with pressuring you to get a car that you may not be able to afford. Going to James Jacome with my family and for my brother this time first time i encountered a car salesman that wasn't out to make the most money or pressure us to buying a car we couldn't afford. The experience was amazing usually i get bored and annoyed very easy James jacome made my experience fun and enjoyable. I felt he was sincere and honest and i was dealing with a human being not a salesman. I would recommend anyone looking to purchase a vehicle to go to bmw of bayside and ask for James Jacome, he will give you the best deal, he will be honest and he does not pressure you into getting anything. And for all of you who ever experienced a salesman who gives you numbers before you sit down with financial and it changes you dont have to worry about that with James Jacome his numbers were 100% accurate. Once again this was the first time i left a dealership feeling we weren't ripped off or annoyed. James Jacome will go the extra mile trying to make the experience for me and my family enjoyable.

dmatallana

Apr 10, 2012

I write this recommendation with complete sincerity. After spending 3 days going from dealership to dealership indecisive about what kind of car I wanted or in fact whether purchasing a car, or leasing one was the wisest decision, I happened upon BMW of Bayside. I was expecting another "sales person" encounter. I had just left and tested a benz, and was so disappointed, not only in the drive of the vehicle but in the hard sell tactics I had dodged. I was introduced to Mr. James Jacome and was immediately surprised by his knowledge. He explained all of my options, answered all of my questions, and was so helpful without being pushy and obnoxious. He looked for ways to keep my payments at a reasonable amount, one I could afford and be comfortable with. I always imagined that my first car buying experience would be fun, and even though at the point I went into BMW of Bayside I was ready to give up, James was awesome. The knowledge and experience that he has is a huge asset to anyone looking for a great car!

chrisjme

Apr 9, 2012

we had just leased our first BMW. We had a great experience. Everything was explained to us, except they never told us about the tire insurance, it was a little expensive, that's why i gave the price and the overall a 4.

scherise

Mar 30, 2012

I really hac a very good experience buying my bmw x3 the salesperson that took care of me wzs very helpfull. I greatly recomend him . His name is danny ortega. It was really a pleasure to do business with this dealer

cnotes999

Mar 25, 2012

Jose was awesome. He took care of all my needs and made the pricing work. Great guy and I am loving my 3 Series. Thanks!

boris4098tnt

Mar 15, 2012

After two weeks of hard work by Service Advisor (Jen) and BMW technicians at the dealership. I will be able to pick up my car tomorrow. Jen also believes that it would be best for me not to pick up the car right a way, but to test drive it to make sure that all the problems are resolved. My car is a lease. 2011 335i M-Package. There were serveral problems with the car. 1. Noise was coming out of the drivers door (too much plastic in the car).2. Noise was coming out of the engine inside of cabine when engine temperature reached certain degree (240) to be exact.Torque Converter was identified as a problem.

EpyonZeroX

Mar 14, 2012

They were extremely helpful in everything they did. Quinn was very accommodating and answered all my questions. Great experience with BMW Bayside.I would definitely tell my friends about my good experience at this dealership.

mkaralis

Mar 13, 2012

I am a repeat customer of Quinn's from last year. I had a great experience with him and he was very helpful in the process and overall felt I got a good deal.

lang

Mar 13, 2012

My family and I were driving to Vermont last week, when our car lost power and we were stuck on the side of a highway in Vermont. We were literally in the middle of nowhere and it was quite scary. After making a few phone calls (it was late) I decided to send an email to Marlo Bellizzi (I had very little expectations because it was Sunday and late) However she was the first one to get back to me and really helped put a scary situation at ease. She told us to relax she would handle everything. She was outstanding to deal with and her follow up was impeccable. I am not sure in this day and age of customer service where your on hold or forever or you can never speak with someone in person! Marlo was incredible. She spent a couple hours out of her Sunday night to accommodate us. She even located a hotel for us! She delivered on everything she said she would as far as getting BMW roadside assistance and making sure everything was handled swiftly and professionally. She even had us call her cell phone late at night to assure her we got in safely. I am not one for customer reviews but I felt the need to Thank BMW for the way this matter was handled. Thanks.

orgill194

Mar 9, 2012

It was a pleasure to deal with this dealership, the sales rep Quinn was very responsive to my questions and handled my purchase very professional, the car was delivered very clean and as promised.

adekmak

Mar 8, 2012

i've been a customer of BMW Bayside for about 5 years now and i always received satisfactory customer service, but recently i have been going more than usual and have been helped by Marlo Bellizzi. She has gone out of her way to help me with my problems and has made me a very happy customer. i would recommend this branch because they care and have great management. They have set a great standard for customer service there and i appreciate it very much.

bubbiezeide

Mar 7, 2012

This is our third BMW from this dealership. We love the car, it has great performance on the road. Mr Caporimo has been extremely helpful in assisting us through the process to get a new car. He has devoted his time while in the premises answering questions, exchanging ideas making the process very pleasant We also feel the service is great, the personnel is friendly, attentive and knowledgeable.

angusjhenry

Mar 6, 2012

Extremely affable and friendly- a true professional.. This employee can be reached and is willing to do the extra for the client.. I will always recommend said employee to friends and family....

academic

Mar 6, 2012

This dealership is very good. This is the second car I have leased through Bayside BMW and both experiences were very satisfying. The staff in the dealership is friendly yet professional. I was greeted at the door by a receptionist and she made it a point to get my name, remember it and use it every time I arrived to see my sales associate. My Sales Associate, Charles Caporimo, was very professional. He was friendly and helpful. He listened to what I had in mind for my next car and he offered suggestions. He worked with me to get the vehicle I wanted and the terms I needed. I made a decision at 10 am and my new car was ready for me to pick up at 6 pm that same evening. There was never any of the pressure that is usually associated with purchasing a car. When I went to pick up the car my sales associate spent time showing me the features and assisting me in setting up the car so I could drive off comfortably. I visited two other dealerships while shopping for my new car and I selected Bayside because I felt my sales associate was working to satisfy my requests. I have recommended the dealership to friends and I will return to them in the future.

arlene1118

Mar 4, 2012

We have purchased many cars and I must say that this BMW car purchase was our best yet. Tony, the Sales Manager was trulyexceptional to deal with and we picked up our new BMW from Burc Yurtsel who was available to go over the car with us. Burcwas patient and informed us of the features of our new car. He never rushed us and made our "pick up" experience what itshould be -- wonderful! I had the opportunity to visit the showroom again yesterday and Burc was there to answer a few morequestions about the car. I have to say, this is really what a new car purchase should be -- exciting and very comfortable from beginning to end.

modojojo

Mar 2, 2012

I must say Jose went the extra mile and even came In on his off day to help complete the sale of my 3 series. He was very polite and respectful, definitely a no pressure sales man. He was very knowledgeable and will work with you. I felt at ease through the whole process. I would recommend him to anyone interested in buying a BMW.

wub2000

Mar 1, 2012

This was my first experience with BMW & I have to say it was the smoothest car buying experience I have ever had. Mr. James Jacome was courteous, responsive in a very respectful manner & answered all my questions, which I had a lot of. His knowledge & passion of BMW really made me comfortable with this dealership. He never once pushed me into the customary "well if you put down a down payment today..." which made me feel at ease. He respected that when I first came in he knew I was just shopping around. He said that I should because this is not an easy decision & that to compare with other dealers. He was confident but not cocky that no one would beat his price or service, which he was 100% correct on.Mr .James Jacome made me relax from the moment I came in to Bayside. Like I said he met all of my expectations and then some as well as all of my needs.Thank you BMW of Bayside & especailly, Thank you Mr. James Jacome.

SEBRINGX

Feb 29, 2012

In a few short words Quinn Mui was excellent in dealing with me. I was looking around queens for many BMW dealers that day. And Quinn found what i was looking for a BMW 750i with black interior.THANK YOU AGIN QUINN

HinsonQDR

Feb 26, 2012

He provided an excellent customer services and go extra miles to help customers. I will certainly recommend my dealer to my friends & family. He also help me to provid me more options for chosing a right car and explain to which one is the suitable for me.

Wazir

Feb 25, 2012

I have had a terrible experience with this dealer's service department. Eveytime I take my car there something else breaks after 1 or 2 weeks, making me wonder what the hell they are doing. Are they tweaking the car so something will break eventually so you can go back? They always come up with a list of things which need fixing at a ridculous cost not covered by warranty. Last time I was facing a $3,000 recommended maintenance.

geanas535i

Feb 24, 2012

Quinn is the man!!!!Last May I went into the dealership to find a car for my wife. I must say, the experience was a welcoming one. Quinn the man, was attentive, humorous and at the same time very professional with his job. He was able the find a car with some mileage on it but loaded with features and at a great price. My wife loves the car and still trying to learn some of the loaded features. The car is still running good with no problem.Hey Quinn, I still remember your Oxtail. See you when I get back in town.

dedjr

Feb 21, 2012

Bought a 2008 X3 from 500 miles away. Communication was excellent, and the car was about as perfect as you can find in a used car. We flew in, picked up the car, spent the weekend in NYC and drove home. We noticed they had a huge inventory of certified used BMW's and they appeared to all be in excellent condition. Danny told us if they get a trade that doesn't meet standards, they don't put it on their lot and that genuinely appeared to be the case.

DRusso2012

Feb 17, 2012

My new 750 Li X has been at the Bayside BMW dealer for 1 month. I have also contacted customer service at BMW USA . They haven't fixed the car, the dealer lies and misrepresents the work orders. The company is run like a fraud. Also, BMW USA tell you the same lies . When I went today to pick up the car, the manager refused to test drive the auto so I could see if it worked, the staff is nasty and very unprofessional.

artywong

Feb 9, 2012

I just purchased my first BMW from Burc Yurtsel and was definitely happy with all the help he gave me. Not only was he informative and kind, he was also very accomodating and flexible with my schedule. He constantly followed up through phone calls, emails, and texts which were a great help especially with my busy work schedule. When I finally picked up my vehicle, Burc was there personally teaching me everything about my car and even helping me to set up my phone. I was very pleased with the service I was given.

Georgiami

Feb 7, 2012

Our salesman James Jacome was a professional, experienced and helpful salesperson. He was extremely patient and informative to both my mom and myself. His knowledge and expertise of BMW vehicles made this a very easy decision for us. We were also very impressed on how he touched base with us to make sure that we absolutely loved the car for the days to follow after our purchase. We absolutely loves the car and were very happy that we took James' word on the choice of interior colors. Thank you for all your help James!

kostas

Feb 4, 2012

I bought my certified pre-owned BMW X3 at BMW of Bayside. Mr. Ortaga and the manager of the dealership were professional and friendly. I will recommend this dealership to everyone.

330cihenry

Feb 1, 2012

This place has amazing service upon my arrival we came in for a 2006 330ci blue on tan my dream car having just retired from being a driver for over 50 yrs i know cars and had been searching for a while for just the right one and at first were very upset the location was wrong i went to a vacant lot that had a sign that said that they moved to another location i arrived there and it was the service department then they sent me to another location it was only new cars they then sent me to the used car lot which was only 2 blocks from where i had started. they had 2 strikes against them. i walked in and was immediately greeted by a young man named brian who knew exactly which car i was looking for stating that he loved driving that car with the top down. but then things went bad again when brian thought that the car might had gone to the auction or service. That was it 3rd strike we were leaving i mean what kind of run around was this. After quite a wait and me leaving for coffee. Finally the car was located it was at service were we had gone too in the first place. So we drive all the way back to service and they had the car ready when we got there. Finally my gleaming 330ci loaded and in mint condition just as i had seen it online except for one defect the cup holder had a crack in it... my wife picks up on these things. Then i didnt see brian anymore i looked around for him and he was yelling at me from across the lot we had parked in a handicap spot and i was about to get a ticket but brian spoke with the man and no $260 ticket was issued. I finally got behind the wheel of this beauty brian dropped the top put on the seat warmers on and we took it for a spin drove like a dream. The negotiation was a breeze since the advertized price was $4000 below any other bmw dealer all i asked was to replace the cup holder. Brian stated that it might be a problem because the whole middle console would have to be replaced. I returned two days later to pick the car up. the cup holder had not been fixed as agreed however Conrad explained the part was on order and i returned 3 days later and it was finally replaced. Ive bought many cars is my life time and the only difficulty in this purchase was finding where we needed to go. brian was very calming when i was getting aggravated and also a stern negotiator (parking tickets and price)but when the price is right to begin with its easy. Conrad assured me that everything would be taken care of and it was. Now ive been driving luxury cars my whole life but always for work and now finally i have my own 330ci that i will always be driving with the top down in florida. Thank you bmw bayside brian and conrad for turning my frown upside down i was seriously gonna leave when i heard that the car wasnt there and after the hoping from place to place.

mamodio52

Jan 31, 2012

This was the first time buying a luxury car and I had alot of questions. I was so thankful that my sales rep (James Jacome) was very patient and very informative. I never felt pressured in any way and even though I walked out of the dealership the first day without making a purchase - after visiting different BMW dealerships I decided to return to Bayside and give my business to them because of the sales rep (James Jacome). I felt he was genuinely concerned about my personal interest and he definitely represented the quality reputation of BMW.

SAMBRY15

Jan 29, 2012

DON WAS TRULY FRIENDLY AND PROFESSIONAL,HE EXPLAINED THE INTIRE PROCESS TO MY WIFE AND I. HE ALSO SHOPPED FOR THE BEST INTEREST RATES FOR US. I WILL NOT HESITATE TO RECOMMEND FRIENDS TO SEE DON at BAYSIDE BMW.

jazzcat

Jan 25, 2012

I am driving the new electric BMW ActiveE and I worked with Sean Parks - I can't say enough great things about him. He made the whole experience as hassle-free as possible, answered all my questions, is thoroughly professional and a pleasure to deal with. This is my first experience with Bayside BMW and it has been a very good one thanks to Sean.

hle4

Jan 25, 2012

Dale was very friendly and reliable. I was an out of state buyer therefore the process was a little more trickery. It took me a month to finalize everything and Dale was always on top of his game to ensure I had all the paperwork completed. He was very patient and if I had to do another purchase, Dale would be my guy. My overall experience with working with him was wonderful. Thank you, Dale.

r_y

Jan 23, 2012

I recently purchased a brand new but 2010 BMW 550xi GT from Bayside. The car has been in their stock for a while because of hail damage in summer 2011. I had a great experience with all the sale team and the management team. Quinn Mui is a very experienced customer representative. He takes your interests very seriously and speaks for you in front of their management. When I picked up the car, Quinn unfortunately was off. So Dale Cha helped delivering the car. Dale is a very friendly and nice person with meticulous working style. I also had a great experience talking to a few other people including Jose Rivas, Don Masters, and Peter Turano. I strongly recommend this dealership.

RichLu25

Jan 21, 2012

I bought my Pre-Certified 2009 BMW X5 3.0i XDrive at the BMW of Bayside, and all I have to say is that it has truly been the best experience for me in comparison to all the other dealership that I have ever dealt with in the past. My sales professional, Brian Calotta have surpassed all of my expectations. He was extremely patient, informative, responsive and thorough. His follow through was exceptional. Additionally, I'd also like to commend Don Masters and Conrad Theiner for their high level of professionalism, attentiveness and friendliness. It is my experience that when buying a commodity product, especially a luxury vehicle, the single greatest differentiator in making a determination where to do business is the people you are working with. Brian, Don and Conrad are all exceptional professionals who strive to ensure that customer's every expectation is not only met, but also exceeded. As a result of my experience with these three fine gentlemen, not only will I recommend this great dealership to all of my friends, but I am guaranteed to be a repeat customer. I really look forward to working with them again. Thanks again to BMW of Bayside, Brian Calotta, Don Masters and Conrad Theiner!!! Best Regards,Rich Lu

treefarmer1976

Jan 18, 2012

I was out on Long Island visiting family on New Year's Eve and I knew that Bayside had a specially optioned 550i that I was interested in purchasing. I shopped other dealers in the morning and made my way to Bayside just after lunch. After a short test drive I decided that this was the car for me. I was due to leave on business the following day so I needed Bayside to make the deal happen that afternoon. There were a few hiccups along the way but Quinn and Don put their heads together and got me out the door in the 550 that afternoon. Both the car and the sales team exceeded my expectations.

pizzsa

Jan 13, 2012

In leasing our BMWs over the years we had been going to Rally BMW and this time were happy in choosing BMW of Bayside and dealing with Sean Parks....a courteous, friendly and professional dealer..will definitely be visiting Sean on our next BMW leasing!!! Thank you!

ARUBAMARTINEZ

Jan 12, 2012

AFTER HAVING A HORRIBLE EXPERIENCE WITH A BMW SERVICE CENTER THAT WAS IN CLOSE PROXIMITY TO MY HOME I RETURNED TO THE ORIGINAL BMW DEALERSHIP WHERE I PURCHASED MY VEHICLE. MARLO BELLIZZI WAS THE SERVICE MANAGER THAT HANDLED MY CASE. FROM THE BEGINNING THERE WAS A DIFFERENCE IN THE WAY I WAS TREATED AS A CUSTOMER. MARLO ASSURED ME THAT SHE WOULD OVERSEE EVERYTHING AND KEPT HER WORD. HER PROFESSIONALISM WAS EVIDENT IN EVERY ASPECT FROM BEGINNING TO END. HER INITIATING PHONE CALLS TO ME TO KEEP ME UP DATED, TO HER RESOLVING MY PROBLEM WAS EXTREMELY REASSURING TO ME. MARLO BELLIZZI IS A MANAGER WHO IS AN ASSEST TO BOTH BMW AND THEIR CUSTOMERS.

kerkiraios00

Jan 11, 2012

Jose Rivas is the sole reason why I bought my m3 not only did he convince me it was a good buy but he was also very knowledgeable. What I liked about Jose the most was that he also owns a BMW so that was also a plus. He is a real friendly guy he even took time on his day off to meet up with me at the dealership so I could test drive it. The only issue with my car was that it was missing an owners manual and a secondary key, I called Jose and let him know about it and with no if, ands or buts a few days later I had what I requested in my hands. Overall a great guy he should be in the new showroom!! I also wanna add that Don Masters is a great guy and very funny. He made the financing and warranty process look easy. Thanks again.. PS I LOVE MY M3 SEDAN!!!!! :) -Aristidis Mouzakitis

zliu16

Jan 5, 2012

Speaking about paying for the car, I paid much of it with cash, and Conrad was the best manager to help count all the cash I bought in. Even the cash counting machine went nuts!! But Conrad did a very great job counting all of it. I highly appreciate Conrad's hard work. Great experience working with him and Brian.

justus

Jan 5, 2012

I decided to buy the car only after meeting this young energetic man Jose Rivas the key man at pre-owned sales center. I have visited many dealerships in the past of different vehicles but I never came across a friendlier person than Jose Rivas. In fact the only person capable of rendering quality customer care is none other than Jose Rivas who spent hours even after the close of the sale in explaining the various features of the vehicle.He is really a star sales man having vast knowledge of the vehicle as well as who can meet the expectations of any new buyer unlike some of his counter parts. First day, I met Jose in the evening and I returned the next day morning to clinch the deal. However, Jose was not there and I had a horrendous experience with another arrogant salesman. I was about to leave the place without buying when the Manager Conrad intervened.I was informed that Jose would be there very soon. Luckily he was there soon and we bought the vehicle just for him andhis help.Jose closed the sale and he was so much helpful that I could get the vehicle out the same day.Jose Rivas seem to be playing the second man's fiddle there and he needs the lift that will definitely bring commendable sales to the dealership. Yes, I can recommend any prospective buyer to meet this wonderful personality if they are looking for customer service of gold standard in finalizing the best deal.

stan650i

Jan 3, 2012

To Whome it may Concern: I have been dealing with Mr.Caperimo for more than twenty years and I have always been very satisfied with his service.I've baught or leased more than twenty cars in that time,and I was always satisfied.Thank you,Stanley Cohen1655 Flatbush Ave (#A906)Brooklyn,New York 11210

cboogs1225

Jan 3, 2012

The experience I had was an overall good one. Sean Parks has been my dealer for 3 BMWs and as much as he is a dealer he is a good man and a good service man!

Cryshoum

Jan 1, 2012

Quinn was very helpful and professional. He greeted us with pleasure and continued our sale with the same helpfulness and pleasure. He enjoys his job and is great at it.

johnfitz

Jan 1, 2012

BMW of Bayside is the friendliest, easiest to work with, most reasonable dealership I have ever visited. Burc Yurtsel is an efficient and knowledgeable client advisor.

highlunnjou

Dec 30, 2011

The best service I have ever see. They will take care you no matter how you look like, buy it or not, they will give you the best service they got. Not like those in brooklyn. I live in Brooklyn, and I have to drive an hour or more in traffic to go there, because I love their service. Thank you for all your help.

rmacri30

Dec 29, 2011

Jose was a pleasure to work with. Friendly, excellent with details, forthcoming and responsive. I would highly recommend him to anyone interested in purchasing a BMW.

wilsonlee2671

Dec 28, 2011

Thanks for the courtesy and being upfront from the beginning. I love my new pre-owned 3 series! These guys have the best customer service!

chiller1785

Dec 28, 2011

Bought a pre owned 328xi and I never been happier with the service. Quinn provided the best service with the utmost professionalism and honesty. He didn't play games like most dirt bad used car dealers. I would come back and get another car grin him in 3 years

asorrentino

Dec 28, 2011

Sean Parks has been my salesman for several years. Working with him and BMW Of Bayside has been a pleasure and I would highly recommend it to anyone looking for a BMW.

cabo2007

Dec 28, 2011

James was an absolute pleasure to deal with. From the moment he introduced himself, my wife and I were confident he was the right person for us to work with. James is a "no-nonsense" type of guy that wasn't looking to make the most money...just gain a client for the long-term. Well....we'll see him every 3 years now. Thanks James!!

rog335i

Dec 27, 2011

My experience with Bayside BMW was great. Quinn was a pleasure to work with. He was friendly, very professional and straight to the point. But what sealed the deal was that they gave exactly what i ask for my trade-in. I bought the car in 2 days,is beatiful i love it. Don Masters explained all the options available and even got me a good interest rate. Overall I'm very satisfied with this transaction, it was fast and smooth. Perfect!

BBWM

Dec 27, 2011

I came in to the dealership not knowing what I want so I was more or less just looking around. It looks like these sales guys seem to all sense that I was not ready to buy a car yet and did not even bother to ask me if I needed any help but there was one guy that seemed like he just came back from lunch or something that saw us and came up to us right away and asked if we needed any help and that his name is Quinn. At that time I was like why not let me see what they have to offer me. So we sat down with Quinn and I explained to him that I do not know what I want yet. Quinn was nice enough to take me around and show me what they had on hand and then I just fell in love with this little black coupe (328xi). Then we went back to his office and he gave me some prices that were right in my price range. Then after a little back and forth we finally got to a price that I was happy with and I ended up buying the car. If it was not for Quinn my salesman I would have ended up buying the car from another dealership.

tomg6612

Dec 27, 2011

Charlie was very professional, easy to work with and was available 6 days a week. Leased a 2012 750I and the entire process went very smooth. After we negotiated a fair deal and ordered the car Charlie called back to advise that a new program became available and was lowering my lease payments even more. The car was delivered as promised and Charlie explained all the new features thoroughly. The entire experience was wonderful!

kit.mandy

Dec 26, 2011

i have a very good experience with the dealer and will recommand this to my friend and family. the sale has expaline me all detail i need

Mis liz

Dec 23, 2011

James was awesome, very patient..Listened to what i wanted and got it for me... He answered all my question..Great knowledge in his job..A perfectionist...Great customer service...

john21212121

Dec 22, 2011

james jacome helped me get the 2011 535 and the price i was looking to pay he also told me if i could not get my car to service he would work with me and get it there for me thanks again james

mdrizzuto

Dec 21, 2011

My lease was up this December and I know Charlie very well, have been doing business with him more many years. I went from driving a BMW X5 to the new gorgeous BMW X3.I have not had any problems with BMW of Bayside and if there was one, it was taken care of right away. They are extremely professional and very friendly.I would recommend this dealership to anyone. The people at BMW of Bayside are excellent.Thank You,Maria

beerjack

Dec 20, 2011

This was our second lease from this dealer and we were very pleased with our salesman Neil. The payment process was also handled well without any pressure from the sales manager to buy additional options, a common annoyance in many car dealers.

kons789

Dec 20, 2011

I take this opportunity to say what a very pleasant experience it was working withCharlie Caporimo of Bayside BMW in assisting us to obtain our new X3 2012 BMW.Prior to coming to Bayside BMW, my wife and I shopped at two other BMW dealerships and were extremely disappointed with their customer service. So when we happen to visit Bayside BMW and were fortunate to have met Charlie, we new right then we had a winner. Charlie was the consumate professional....and because of him we are very happy withour new BMW.

Liz Tafone

Dec 18, 2011

James knows his business and is very professional. He helped us select the right car at the right price. I love my 328 xi. Its awesome and I want to thank James for his helpful assistance. He quickly located the car of our choice. He listens carefully and is very adept at completing the transaction quickly and accurately. I would definitely recommend James.

chocolate7153

Dec 15, 2011

Michael Krulewich, Service Consultant at BMW of Bayside is truly an asset to your BMW Center. From the first day I met him, he was straight foward about my car and I felt I could trust him. On recurrent visits I always requested to speak to Michael. On this specific day, my car stopped fuctioning and I called Michael. He immediately reassured me and gave me the number to the BMW Towing to have them tow my car to the BMW Center. Upon arrival he calmed me and said they would diagnose the problem. Upon completion of my car he walked me to my car and reassured me if any problems please contact the BMW Center. I can always depend on him. Michael Krulewich is exemplary and distinguished among your staff and on a scale of one to ten he gets 100% satisfaction. My name is Onyl Codner and I am a satisfied BMW owner.

sandy

Dec 15, 2011

I just purchased a new BMW 328 x drive from Bayside BMW. My experience could not have been better. Everything about the transaction was completely transparent. I got a great deal, and they even allowed me to turn in my previous vehicle, (an Audi) four months early! The salesman I dealt with was Burc Yurtsel. He took care of all my needs in a very professional manner. If you are shopping at Bayside, ask for Burc. He will give you a great deal. Sandy

stevebrooks22

Dec 14, 2011

I had a service related problem last week, and I would personally like to commend the service mgr. Marlo Bellizzi for accomodating me and getting me taken care of in a very professional manner. I was very surprised at the way I was treated at her service dept. She is a wonderful person with a matching personality. She runs her service dept. like a 5 star dealership. She is a tremendous asset to BMW Bayside, and hope she is there for years to come. It's nice to be treated the way she treats her customers at her service dept. She would do anything to make them smile. A very satisfied customer.Sincerely,Steven Brooks

Pntennial

Dec 10, 2011

I would like to start by saying, I had a wonderful experience at BMW of Bayside. This was my first time purchasing a BMW and I 'd like to commend my salesman Brian Collatta for the friendly service and knowledge of the all the cars I looked at on the lot and answering all of my questions. I'd also like to commend Don Masters for his keen business savvy in helping me finance my BMW, he was also key component in me buying my car. Along with Conrad Theiiner for his assistance as well. Overall I had a wonderful experience with BMW of Bayside...& My beautiful Certified Pre-owned 2008 Titanium 528xi was gleaming in the parking lot waiting for me, I'll never forget this day...Thanks Guys!!-Prince Neufville

jc732828

Dec 8, 2011

Just WOW!!!!! You need to see Quinn. Many dealerships have sales person's that will help you and do everything for the sale and also fellow up with you just because they have too, because you can hear it inside there voice. Not with Quinn, he really care's for you and wants to help you all the time. Go see him for yourself and you will see. Also Conrad and Don was the best of the best.

sfaraci11

Dec 6, 2011

This dealership is Great! Thanks to James Jacome i bought a new Bmw..I was a little confused about what car to get between Mercedes and Bmw but i got a really good deal with james i just had to take it!! Really enjoy my bimmer thank good i got it!! James Jacome was very helpful, the best transaction that I had! Thank you

Marksad14

Dec 6, 2011

First of all, when I walked through the door, I knew exactly what I was looking for, and the price I wanted to pay. I have to be honest, I didn't have high expectations for the price and/or deal I was going to get, but to my surprise, I ended up getting a great deal. James even convinced me to purchase the wheel/tire package as well as the additional vehicle location (security) system, 'Intercept.' This, of course, added to the monthly payment and total cost, but to my surprise, the price was still within my range because of all the incentives and deals James sought out for me. I have already blown out a tire, so the wheel/tire package has already paid off, and provided me with great peace of mind. I purchased a 2011 BMW 535i with X-drive. This was the car I wanted, model, color and options. I am overly satisfied with the car - handling, acceleration, electronics/interior, etc. The car looks great, I get great compliments, and the car (surprisingly) drives really smooth, even on 19" rims and run-flats. As far as James goes, he was very involved from the beginning throughout the sale, and has become a contact/colleague of mine as a result. I will go back to him for my next car, any issues or problems, and will recommend anyone I know in the "BMW" or "luxury" car market to not waste their time and go directly to him. James is easy to talk to, relate to, and does not come off as a car salesman. I have purchased/leased cars in the past, and as soon as I drove off the lot, I never heard from those dealers again. I have spoken to James at least 10 times since the sale regarding car questions, service and questions about customizing the car, which he is very learned on.

lingpolun

Dec 5, 2011

Very happy to deal with this dealership. Nice sales person, great price. Since I was out of town, my new car was holding in their lot almost one month. They are very patience to help me for the late delievery.GREAT DEALER......! Highly recommend!

rli4

Dec 4, 2011

It has been a great experience working with Mr. Mui. He is very friendly and the car came with the specifications we asked for. We certainly will recommend this dealership and Mr. Mui to our friends.

istrassberg

Dec 4, 2011

i brought my 2011 535i in for a warranty repair that turned out to be far more serious than the service tech had originally thought. the repair required more than one package from Germany and took many weeks of waiting. Marlo immediately stepped in and took care of my concerns in a professional and caring way. i had previously had bad experiences with the service dept. at Hassel and changed dealers even though Bayside is far out of my way. i am extremely happy with the courteousness of the staff as well as with the profeesionalism they project. Kudos to Marlo for running a super department.

mizO

Dec 3, 2011

I worked with Quinn Mui on the purchase of my new 2011 535xi and it was the greatest experience I have had! This is my 3rd BMW, and the 2nd time working with BMW Bayside. Quinn ordered my new car exactly to the specs I have wanted, and throughout the whole process, he was extremely knowledgeable, courteous and professional. I have dealt with many car salespeople before, but none have impressed me as much as Quinn. He was very honest and helpful, and made sure that I received the best deal. I am very happy and satisfied with my new purchase, and I highly recommend Quinn to my friends and family! I will only work with Quinn for all my future car needs!

nfbetancur

Dec 3, 2011

I won't write too much since my low review will be looked at as an outlier and my experience an exception to the norm, but here goes:BMW of Bayside is by far the *least* professional car dealership I've ever had the displeasure of dealing with. I thought buying my Nissan a few years ago was bad, but this place takes the cake without a doubt AND I DIDN'T EVEN GO THROUGH THE ENTIRE SALES PROCESS.Long story short: I went one night to test drive a Z4 and was told I'd have to come back another day because it was on the showroom floor--fair enough, I understand. Two days later, I drive the 45 minutes back to Bayside BMW hoping to discuss pricing on the car. After speaking to the secretary (who left me standing around for at least 5 minutes while she finished up what was clearly a personal phone call) and asking to work with an advisor who spoke Spanish, she introduced me to James Jacome (Seated directly to the left as you walk in). From there, James began screwing up back-to-back, starting with him telling me that the sales price of the car was irrelevant when leasing, even after I told him that I knew that was not the case. After going back and forth for a little bit and collecting all of my information and asking that he share with me the money factor and lease terms they used to calculate an advertised price, he came back and said, "Kid, let me teach you a few things." ...I am 25 and have a well paying career; I am not a kid. I wasn't even called a kid when I was in high school and went to Audi to buy my first car, an '01 TT. Talking down to your clients has to be the dumbest thing you can possibly do, and James did it. My visit ended shortly thereafter. When I called the dealership 30 minutes later to speak to the manager (Tony), he informed me that James had told him that the reason I had left was because I had asked for $15,000 for my car (which is $3,000 more than I know the car is even worth). Yes, he lied. Tony told me he'd call me back with the price of the car I was interested in and it's been more than a week later and I still haven't heard back from him.Yesterday I heard from another manager at the dealership who said she was going to discuss my experience with upper management and that she would get back to me about the price of the car or a model I would be interested in ordering and again they haven't called me.The cars truly must really sell themselves, because the staff seem to go out of their way in some cases to stop that from happening.(In contrast, my experience at BMW of the Hudson Valley which is about an hour or so north was much, much, much better. Friendly staff, low pressure sales process, etc. When you're spending tens of thousands of dollars, you deserve to be treated a lot better, regardless of how young you look.)(Follow up: I just received a call from the dealer, but they didn't leave a number. When I called, the receptionist sounded confused when i explained I was looking to speak to a manager and then abruptly put me on hold to transfer me. When she then picked up again and asked what I need, I explained I would just wait to hear back from whoever called, at which point she just hung up. This place just keeps getting better and better.)

katricia1

Dec 3, 2011

My husband and I went to many dealerships and NONE OF THEM provided the level of service tht Bayside of BMW did. Our salesmen Dale went above and beyond to get us in our vehicle. A 2003 325ci in mint condition with only 23,000 miles!!! At one point we had a family crisis and he still maintained such professionalism and showed actual care and concern. The GM whose name I can't remember as well as the financier Don Masters didn't make us feel like we were being sold, they actually listened to us and helped and showed concern. We will be going back next month to purchase my vehicle an X5 and will use Dale!

WaltBabyLove

Dec 3, 2011

They go out of their way, making sure you are totally satisfied with service provided. Fresh bagels and excellent coffee always available. And available Wi-Fi.. Cool!

Maxcrew

Dec 2, 2011

I really enjoyed my experience. The service was great during and more importantly after I purchased. No pressure! No the deal is only for today! I'm ready to buy from Dale Cha again! The manager worked with us and made sure we were happy when we left. Overall it was a wonderful car buying experience.

bmw2011335xi

Dec 2, 2011

I walked into the wrong store at first, to be greeted by Quinn. He told me this is pre-owned, but I can help you with new he said. We drove up to the new showroom. He showed me the car I wanted and did two test drives. One with a 328xi and another with a 335xi. We got fair prices from Quinn, but being a customer I had to ask for a better price. That's when Tony came in and gives me a price I can not say no to.So we order the car. I picked it up in the hottest summer in history. The car was ready to go for me and Mr. Dellow took care of the paperwork. Quinn took me out to the car and show me around the car and thats when I saw allot of glue marks. Quinn tries to take off with some stuff they had there, but it did not work. So he said dont worry we going up to the detailer to get it off. We get there and I saw the best team work I ever saw, with one guy name alberto, who called some other guy and Quinn and this guy started taking off all the glue on my new car, which took almost 3 hours in over 98 degrees weather. I felted so bad for Quinn with his tie on, I told him to take it off. He said no because the V.P. of sales wants to fire me for having my tie lose or off. I love my car and I love Bayside BMW. You need to deal with Quinn, Tony and Alberto. They have a great team there.

Nopeus

Dec 1, 2011

I used guite some time to find a good BMW that would match my quality and price expectations and I found it from BMW of Bayside. I moved to US from Finland and this is my first car in US. I called trough probably 20 different dealers during the car hunt and there are a lot of shady players in the market who like to add all kinds of hidden costs and bad finance deals to car deal. BMW of bayside didn't have any of this suspicious activity going on. Everything was honest and straight forward. It was pleasure to do business with Quinn Muy. Honest and nice guy. As a foreigner I really recommend these guys, because there were many dealers that were not willing to sell car to me since I didn't have local drivers licence, but these guys were willing to work trough the process with me so thumbs up!Also the manager Don Masters was a professional and nice guy!

disappointed owner

Nov 30, 2011

My vehicle was brought into Bayside for a rim and tire replacement. Maybe due to miscommunication, my first appointed service advisor was unable to resolve my issue. I emailed Marlo and she replied that very night in response to my problems and said she would help. She greeted me right away when I brought in my vehicle and wrote out all the issues I needed to be dealt with. She left me a loaner and said she'll take care of everything. She kept me posted on the status of my vehicle and returned calls right away. In conclusion, when I received my vehicle again she had resolved everything and did much more. She's a great service advisor and I am grateful for her help and professionalism. If anyone ever ventures out to Bayside service, I recommend Marlo.

AngelaS0610

Nov 28, 2011

This is my 3rd BMW with BMW of Bayside. I was returning my current lease 2009 coupe for a new 2012 coupe. I could not have asked for a better salesman. Charlie listened to what I wanted and found it. He got me exactly what I wanted and more, totally exceeding my expectations and I couldn't be happier. He gave me best price for more of a car than I could've imagined. I would recommend him to anyone interested in getting a new BMW. He was always available to take my calls and still checks up on my driving experience. Look forward to doing business with again real soon. Thanks Charlie, car is amazing !!!

quincymcg

Nov 26, 2011

I initially had planned to go to Rally BMW. I found myself lost and actually stopped intermediately at a BMW dealership on Northern Blvd. I did not get the welcome that I hoped for me and my wife so I decided to head back home to CT. Then just before we got on the highway back over the Throggsneck bridge we suddenly found BMW of Bayside. Immediately before I even got a chance to open the front door. I very respectable man took the lead and opened the door for me and my family. He said his name was "Don". He expectiously referred me to Conrad Theiner who quickly gave me and my family a vote of confidence that made us feel like Bayside was where we belong.Conrad was able to multi-task and provide both sales and financial assistance to me. Both Conrad and Don gave me the respect I deserve as a 25 year career military veteran.In short, because of the relationship that Conrad has established with me and my family. No matter what part of the world I go to next while in the Navy, I will always refer my comrades to BMW of bayside.Conrade exhibited to me something that is rare today, a client providing "grassroots customer service.

Donald E. DeFilippo

Nov 18, 2011

This employee is knowledgable and courteous. If you describe your needs, he finds and sells you what you need, not "what's on the lot"I WOULD RECOMMEND HIM TO MY FAMILY MEMBERS.

jose32500

Nov 18, 2011

I was so lucky to have been helped a great guy. brian made the whole transaction smooth and easy. I didnt expect to buy a car at the time but when the price is right the right time is always now. I even liked the closing manager that finalized our deal He didnt try to sway me to buy anything I didnt want. Cant expect better customer service.

BRaman77

Nov 14, 2011

I worked with Quinn on leasing a 2011 Certified Pre-Owned 328I X-Drive and it was the greatest experience I have had, Quinn was extremely helpful and made sure that I received the best deal. I am definitely going to recommend Quinn to my family and friends and I will make sure that I only work with him in the future for my car needs.

Whitestone57

Nov 14, 2011

I work in a business involving Sales so I am aware of the selling tactics. I have to say dealing with these two gentlemen was with ease and comfort and nothing was forced and no gimmicks. It was actually a pleasure.As a Consumer you must know what you want to buy before walking a BMW dealership. I knew exactly what I wanted before I walked into BMW of Bayside. All my questions were answered appropriately, I was not pursuaded to buy options I really don't need. I felt a sense of re-assurance by this team.I was allowed to test drive the car I was planning to purchase twice and on one ocassion I was allowed to drive it home into my garage to ensure it would fit (I live 5 miles from dealership). It gave me peace of mind.I added/modified the Car options three or four times before the car went into production. I applaud Peter Grosse for taking the time to redo my paperwork everytime. Thanks to Peter Turano for pushing the production date forward.I picked up my new X3 on 10/26 and the saying 'You Get What You Pay For' is so true. I have no complaints. I am very happy and love all the options I added to this Car. Peter Grosse was very attentive to my questions and I was told to stop by anytime to review the car and its features and if I needed additional training.My original intent was to buy a Pre-owned Certified but changed my mind and decided to buy a new car. Although I spent a lot more than I wanted I am so glad I did.Every BMW dealership in the NY tristate area wanted to make me a deal and wanted my business even at a lower price but I opted and chose BMW of Bayside for two reasons, (1)I live close to the dealership and (2) more importantly I was treated with respect, no mind games with a fair price. I recommend if anyone wants to purchase 'The Ultimate Driving Machine' to see these guys at BMW of Bayside. They are the 'Ultimate Sales Team'.

9173732577

Nov 12, 2011

10 years ago I was in the process of buying a BMW and 8 changed my mind and bought a Mercedes instead for the sole reason of the ruddiness of the many BMW sales persons I dealt with with and the kindness of the Mercedes sales persons. Last month I had the same experience and again I was about to buy a Mercedes till I met this wonderful sales person named Jose Rivas in BMW Bayside.From th efirst minute he was friendly, knowlegable and helpful. He didn't push us to buy any car but rather he was trying to help us buy the car that works for us the best.He stayed several hours with us after his closing hours. He also came to meett us a day he was not scheduled to work.Frankly the mean reason I bought my 328 coupe was because of him . Sherif Hanna

donnajoe10

Nov 10, 2011

this is the second time i purchased a vechicle from bmw of bayside and charles caporimo was the sales person. i was very satisfied with bmw of bayside and very, very pleased with charles capormimo. he was very informative and helped me chose the perfect car for me. i look forward to my next bmw and i will certainly go back to bmw of bayside.

Emirk

Nov 8, 2011

I had a great experience. Zane was amazing, very helpful and went that extra mile to grantee that I was comfortable, informed and happy. I will very strongly recommend BMW of Bayside to everyone because I was treated like family and this relationship will always stay with me. Thank You BMW of Bayside

Kconforme

Nov 4, 2011

The entire experience was just wonderful!Burc helped me come out with the car I wanted.The manager was very helpful too. It was fun for my5yr old to be able to go In & out of all the cars...lolThank you all ... Great job

slee1

Nov 2, 2011

Quinn Mui did a great job getting me into the car I wanted. He did not pressure me at all. Both Quinn and Conrad helped me get into the exact car I wanted. I was able to drive out with the car the same day. Also as a first time car buyer the finance guy was extremely helpful in getting me approved with a fair loan.

jruizfleites

Oct 26, 2011

I just trade in my Mini cooper, these guys gave me a great offer from the start. Not like two other BMW dealers I went to. I bought a 08 328i from Bayside BMW, two doors had some paint and dent damages. Jose offer to re paint them for me, so I can be happy taking the car without any damages. These guess took Great care of me, the car looks just like new. Great job guys, they gave me a great deal. Everyone at the dealer were great, they know how to take care of customer.Thanks Guys!!Juan Ruiz

ernaanderson

Oct 26, 2011

We are very please with our purchased yesterday . Conrad Theiner was out of his way for this sale and take personal interest on the condition of the car.The team was working together to make this sale as pleasant as could be with every things (the price is good ,the service is great ,the car is almost perfect when We pick up yesterday evening)You (BMW ) should be proud to have such a great manager and team like this.I will recommend my friend to this dealer 100%Thank you ,Erna and Anthony Livio145 Spring DriveEast Meadow NY 11554516-967-7320

Andrew

Oct 20, 2011

I was shopping for a pre-loved vehicle and visited many BMW dealerships in the area. Conrad and his team were very helpful and competely professional in all of our dealings. Conrad, Don and Brian really made the deal work. I recommend them as your first place to shop.

AlexDay

Oct 16, 2011

I have leased BMW's for years, but this time it was a truly unique experience. Not only did I get the best price by hundreds of dollars a month(I did shop around), but the level of service was such that I feel like I'm taking advantage of them. I have only heard of such service in the old days and thought that by now, it does not exist. I was pleasently surprised. If anybody is interested, I worked with Charles Caporimo. I would highly recommend him if you would like to get great car with phenomenal service at the best possible price.

RdL

Oct 7, 2011

This dealership is awesome! Thank you Charlie and James...its really a joy to drive a bimmer :)Charlie and James were very helpful, the best transaction that I had! Thank you

Dr. Chuck

Oct 5, 2011

Quinn Mui did everything in his power to please (and, I am demanding)!He provided superior service and will continue to do so.He is thorough informed.If he doesn't have an answer, he researches and finds it!M. Masters was also extermely informative and helpful.There was no pressure or nonsense.I was impressed with the professionalism, and I am not impressed easily!

tstrat

Sep 30, 2011

After visiting 4 local dealerships on Long Island I ended up buying a new 2011 528i from BMW of Bayside. Although it was actually the furthest from my house, the salesman and sales manager's no nonsense, direct approach was refreshing in an industry which is often filled with games and mine fields to navigate though. Burc, my salesman, was diligent in all his follow up using txt messaging and was never pushy. These guys actually made the car buying experience simple for once. In addition, their price was also the lowest which was a huge added bonus. They then delivered on time and car was perfect. I would highly recommend them.

HansM

Sep 27, 2011

I have had tremendous amounts of trouble with new 2008 bmw 335xi. It was back to service 4 times within the first 1 and half year for "engine malfunction." When it runs properly, it is a great car. But, way too many problems. Also, bmw of bayside will NOT give you loaner. You have to wait 4 weeks before they will give you a loaner. Terrible policy. Will NEVER buy from this dealer again.

Alangon

Sep 20, 2011

Burc Yurtsel was great to work with. He did not give me to much of the pushy sales appraoch and was very responsive to my emails and calls and did his best to give me what I wanted. It was a delight to have him as my sales person and I would highly recommend him and Bayside BMW to others.

Keyesk

Sep 20, 2011

As a walk-in customer, I was cordially greeted and assisted by Quinn Mui. Quinn was patient, courtous and professional throughout the sales process. Thanks for the great experience.

hilyas77

Sep 17, 2011

Quinn Mui was a dynamic associate. He was professional, friendly, and followed up not only on the sale, which is typical, but he executed all aspects making the entire process smooth for me. He and even took care to make sure the remaining installation of my mats and tinting was done in a timely manner, without interruption of my schedule. James, the Finance Manager also assisted in the follow up for my installations, and they both left me very impressed. Anyone will sell you a car, but visit BMW of Bayside for a complete relationship. Sincerely, Hamza Ilyas.

alanlee

Sep 17, 2011

I was in the market of buying a Toyota Camry or Honda Accord, but always had my heart set for a BMW. Dale showed me several 3 series and pretty much sealed the deal. He was patient and wasn't pushy or a typical car salesman. I bought my BMW 3 series the same day.

shenda

Sep 15, 2011

Sales person was very instrumental in accomplishing the sale and delivering the car on my schedule. This was my second purchase from this dealership and Burc helped me get the best deal possible.

misssamuda

Sep 14, 2011

Upon entering the BMW of Bayside Used Dealership, I was greeted immediately by Quinn, who was very friendly and knowledgable. He didn't make me feel pressured to purchase, for it was the first dealership I visited to begin my used car search. I honestly made the purchase because of Quinn's friendliness, and the deal he offered me. When I'm ready to upgrade my X-3, I'll definitely look for Quinn before anyone else. I had a great experience overall, and I could'nt be more satisfied.

koichitakahashi

Sep 13, 2011

Service of the sales associates was excellent.He did a good job even though I had a tough request.I will recommend to my friends.

paulm13

Sep 13, 2011

I had a bad experience with a salesperson at this dealer several years ago that made me weary of trying them again. I am happy to say that I had a great experience this time and would definitely return in the future. Burc is a very friendly and knowledgeable salesperson who will spend the time to go over all the details. He took care of the entire process from my return of a previous lease with another dealer to locating the best car to match my needs.

fparis2382

Sep 12, 2011

I had a great experience with purchasing a brand new BMW! The general Manager (sorry can't remember his name) and my Sales Rep Charles C. were extremely helpful and handled all of my questions and concerns in a prompt and professional manner. I purchased my car without any issues, and Charles handled all of my paperwork very quickly and efficiently. Charles C. went above and beyond to ensure that I was a happy customer by calling me periodically to check if everything was okay with my car. It was a pleasure doing business with you and I would definitely refer someone else to this dealer's location.

Manfrombklyn23

Aug 26, 2011

on 4/6/11 I brought my car in to bmw for repair. I had white smoke coming from my exaust after idleing for a few minutes. Also my check engine oil level warning light kept going on. Also the cars oil level would be low every 2-3 weeks even after I replenished the oil levels with new oil. BMW advised me that my crank case vent valves were torn, I advised them to make the repair. I was also advised that my valve cover gaskets were leaking on both banks, I advised BMW to make this repair as well. It cost me $3,000 in total. After a few days the white smoke was back and so was the check engine oil level light. I made an appointment with BMW but, had to wait 4 weeks for a loaner, I missed my first appointments because my son was sick. I had to wait another 4 weeks for my next appointment in order to get a loaner. When I finally got my car back into BMW of bayside, the service advisor and service manager advised me (with out actually looking at my car) that there must be a new problem causing this issue and not the repairs that they had made in April. There advising me that the new problem is my "valve stem seals" and it is going to cost me $5,000. AFTER the fact that they repaired the wrong issue, I was advised by the service manager that, there are three particular causes of the white smoke/check engine oil level light issues and that they just went ahead with out advising me first, to repair the less expensive problem of the three. When they could have located the problem during their first diagnoses. Instead of paying $5,000 for a repair, I paid $3,000 and now they won't acknowledge that and want me to pay another $5,000 for the same exact problems I was having in April. My service advisor (mike) referenced not knowing me from a hole in the wall and was not there in April so he couldnt vouch for us basically. The service manager advised me that there is nothing they can do. If I want to have the car fixed I must commit to paying $5,000 more dollars. So in total I will be paying $8,000 to repair the same exact problem that they were suppose to fix! I feel swindled and taken advantage of. One problem, 2 service visits, 2 different charges. If I wanted to guess what the problem was and be wrong, I would have tried a DIY. I want them to repair the correct problem. They repaired issues with my car that did not fix my problem. They did not ever advise me that the problem they were going to repair may or may not fix my issues. I was told that they new what the problem was and that they would fix it. I trusted in professionals and they were wrong!

jgostl

Aug 24, 2011

Both the sales and the service department here are distinctly above average. In particular, the service department is impressive. They come as close to making service a pleasant experience as possible. Appointments, prompt service, comfortable waiting room. This is my fifth car from this dealer. That says it best.

bmwbayside1

Aug 24, 2011

This is my third lease with BMW Bayside. I have continued to return to this dealership because of the wonderful treatment that I have always received. Sean Parks, sales representative has always been the consummate professional. Thank you for having such wonderful employees at the BMW Bayside dealership.

stevebrooks22

Aug 13, 2011

Everyone at BMW Bayside was, very nice and friendly to me in helping me choose the proper car and financing agreements. My direct sales person Mr. charles Camporimo was the nicest of everyone there. He should really be commended on how he interacts with customers. He and I are almost the same age, and we took a likeing towards eachother, and probably will be friends after all of this is finished. He really helped me in choosing the right ameneties for my car, which I thanked him for doing. In closeing this statement I'm saying that Bayside BMW should be rated as one of the top dealerships in the New York area.Sincerely,Mr. Steven Brooks

russell2011

Aug 4, 2011

Once again, it is with great pleasure I express my satisfaction and gratitude for the excellent service provided by BMW of Bayside. Must admit, my 7 series does require much attention, but BMW of Bayside, especially Marlo Bellizzi (service manager), not to mention the entire staff, certainly know how to make things right. Skillful and knowledgeable mechanics, as well as helpful, professional and friendly customer service, is all that comes to mind. I would certainly recommend this BMW dealership to all my friends, neighbors and family.Thank you again in making the process so easy. Its always a positive experience when I use your service.Sincerely,Russell L.

TommyB

Aug 3, 2011

After having bad experiences in the past from BMW dearships and service centers in different parts of NY and NJ from previously owned BMW's I decided to purchase through BMW of Bayside the experience was pleasant and the ability to get a deal done in a timely and costly matter was incredible. I have had real bad experiences in the past especially with the service centers until I met Marlo Bellizzi. I took my car in for a recall an oil change and a few other minor repairs. She handled me professionally, showed me courtesy and the time frame was unbelievable in regards to when my car was brought in to when it was completed. In the past I would have to wait weeks for a loaner and here it was handled within 24 hrs because I called introduced myself and told her about previous bad experiences from other BMW service centers. Marlo was sympathetic to my past bad experiences and my needs going forward. She also called me and updated me every step of the way in regards to the progress of my vehicle. She especially went above and beyond to return all of my calls and emails in a prompt manner and even made herself available to handle my car during one of our infamous snow storms this past winter. I feel extremely comfortable calling or emailing Marlo at any time to bring my car in for service knowing that the job will always get done correctly in the best available time frame....

nsagapur

Jul 24, 2011

Mr. Martin was a friendly & helpful sales person. He explained all the features of the car and our financing options completely. Even after we took delivery of the car, he followed up several times to make sure that we had no questions. I would highly recommend BMW of Bayside and ask for Maurice...

FilipL

Jul 23, 2011

I brought my car in for service and it was exceptional, especially the service provided by their Service Manager Marlo Bellizzi. My experience was professional yet personal and I felt like my car and I were given special attention.Marlo helped me get into a BMW loaner and gave me progress reports throughout the service period. A++ for Marlo and the team.

Gregory P. Williams

Jul 22, 2011

I purchased a BMW from Bayside because it was, by far, the best deal available within a couple of hundred miles of my home. Other dealers said they would match it, but never came through. I was leery that perhaps when I arrived (after a 3 hour drive), there would be some attempt to retrade at Bayside (either on the new car or my trade)--I had no relationship with the dealer at all. Instead, I received zero hassle and a true commitment to customer satisfaction. I have dealt with many auto salespersons over the years, but none who impressed me as much as Sean Parks. Throughout the process, he was helpful, courteous and honest. I am from Delaware, but when it comes time to buy my next BMW I will be in touch with Sean at Bayside. He is an outstanding young man.

Sooom

Jul 21, 2011

It was wonderful experience at this dealer. I was very happy with customer support. i took my Z4 for service and the rep: was very knowledgeable and experienced.

Coxredrose

Jul 20, 2011

I had a very good experience at the dealership. I love my new car and would be happy to do business with them again. They were very helpful at answering all my questions and also friendly. I am very satisfied.

Benz Owner

Jul 20, 2011

Poor customer service.I recieved a phone call from Bayside BMW told sales assoc. description of vehicle I was shopping. He was short, spat off horrible numbers, and seemed to be busy to be bothered. So today I am happy to say I am driving a beautiful benz, and partly to baysidesbmwassistance. TY

arthuracohen

Jul 12, 2011

I worked extensively with Landers Hall, and he was great. My needs were specific, in that I wanted a 3-series BMW, with low mileage, manual transmission and four-wheel drive. Landers worked with me closely, and was helpful throughout, even during evenings and days off. He provided first rate service throughout.

jobe925

Jul 10, 2011

Awesome dealership, received the best in customer service from salesman Peter Grosse. Got a great price on the vehicle (535xi) and since I had certain specific options and didn't want to wait for it to be built, Peter was able to locate a proper match at another dealership in Suffolk. Car arrived a few days after with no problems. In the meantime I was having insurance issues from geico since they were giving me a different quote than what was originally told to me and Peter put forth the effort to contact them on more than one occasion to make sure everything was accurate with what I was originally told by geico. Could not expect anything better. Will definitely come back to this dealership in the future.

vli

Jul 6, 2011

it was a pleasure at this dealer, Sean Parks there was quick to the point, didn't play games, no out of this world price for options, and best of all, non of that salesman/sales manager BS dance! the same can't be said with some other manufacturer's dealers. i just picked out a car i liked, new car price was low, trade in car price was high, then Sean proccessed everything else for me, and 2 days later i picked up my car(only because it was through a holiday weekend) this is how car buying experiences should be! Sean Parks and team of BMW of Bayside, go to them if you're tired of other lowly salesman treating you like you never seen car prices before!

mseenarine

Jun 30, 2011

Service is oustanding and Sean Parks always helpful and always return his call which is excellent customer service.will refer Sean Parks to Other Business associates who might be interested to purchase a BMW.

foxycole

Jun 30, 2011

I purchased my car from Bayside BMW and had one wonderful experience after the next with this dealer. The service department runs in such a professional manner. The service manager Marlo, is amazing. She goes the extra mile for all of her clients. I had moved to Texas for 2 years, now am back in NY and can't think of a better dealership to deal with. Marlo makes sure that everyone gets the highest level of service in a timely and systematic way. She has a wonderful relationship with her staff which shows. I highly suggest to all of my friends to use the service department because of Marlo. It's not everyday that the manager is so helpful. In this case it is. Without a doubt I will be using them again and again!

mrkennedy

Jun 27, 2011

BMW of Bayside is an outstanding dealership. There are no hidden agendas. The customer service of its employees exceeded all of my expectations. The staff is well informed and knowledgable on all aspects of all models, including upcoming releases. They are willing to go out of their way to help you. There are no add-ons or mark-ups. They have great follow-up communication to make sure everything went smoothly. Model selection is among the best.

pbristol

Jun 21, 2011

The truth of the matter is I would not have purchased my BMW 535xi from Bayside BMW if it were not for the exceptional service and dedication that Sean Parks shows to his customers. He went above and beyond to make me feel comfortable and valued as a customer and this was way before he found the car that he knew was best for me. During my first visit to Bayside, Sean checked through his sales inventory, and found there was no car in their stock that fit my very precise criteria. However, unlike previous dealership I visited, he did not stop there. He called the CPO manager in front of me and spoke to him on speaker phone so there was complete transparency, making me fully aware that he and said manager were making it a priority to find the vehicle I desired. When I returned back to the dealership less than 2 weeks later, which would have been my last visit because I had a car on hold at another dealership, the vehicle still was not available. He took it upon himself to dig a little deeper, into the car return log what he referred to as the bible, for cars that were recently returned but may have not been ready for the sales floor. There is where he found the car that had every detail and option I was looking for. He drove me to the service center to preview the car, and I was totally pleased. I told them I wanted the car by a specific date and to my delight the car was ready and waiting at time. I am completely satisfied with the exceptional service that was offered to me at this BMW location. Hands down it was the best service and dedication I came across in my car shopping experience, and that includes the various BMW dealerships in the surrounding area.

elisa.valenti

Jun 18, 2011

I'd like to take a few moments to write a few good words are Charlie Caporino who is an exceptional sales representative at BMW Bayside. I was at the end of lease and getting into a new BMW. We met Charlie and he made the experience easy and a pleasure. He went above and beyond with customer service and i recommend him to anyone looking to buy a new car. An example of his exceptional service was when i was working all day and he was trying to get me a loaner car. He did not have someone to drive the loaner over to me so he went 45 minutes out of his way to drive the car to my place of work. He treats you like family and is sincere. I never felt pressured or uncomfortable asking him questions. He returned my phone calls immediately and always found the answers i needed. Not to mention he had a great sense of humor! He always stayed late waiting for me if i ran late from work, in fact, the night we met him he stayed long after the showroom closed just to accomodate us. It is hard to find great customer service and I am extremely satisfied with BMW Bayside sales department. I will continue to be a BMW customer as long as people like Charlie continue to take the time out to make customer service their priority. I would also like to take a moment to mention James who sat with me and was very thorough and friendly with all the paperwork. Dr. Elisa ValentiBMW owner and satisfied customer

jj026

Jun 16, 2011

Let me start by saying I have had three BMW's and this is my first from BMW of Bayside. I always went there but never was given the best deal. I never felt great leaving the dealership. But this last time I meet Larry, He took his time and went over all my options with me. Peter came out to say hello and after a 20 minutes we had a deal. Nice to meet some one from the neighborhood. Good guys great price. Thanks for finally making it work I was getting tired of driving 30 minutes away from home to buy and service my car.

tomlocascio

Jun 15, 2011

The entire service department is first rate. The quality of service is second to none!My car had a state inspection, oil change, and 4 tire rotation, balance and alignment. The ride and performance is BETTER than when I got the car a year ago.

linwillh

Jun 12, 2011

As soon as I walked into the dealership, the staff was immediately very courteous and asked if I needed help without being very obtrusive. I was introduced to Mr. Parks who immediately helped narrow down my decision and then the option package that would work for me. More importantly he gave me a great price on the car and when I realized that I needed to add the Satellite radio, he did so at no additional cost. On the day of receiving the car, Mr. Parks walked me through the car and answered all my questions completely and accurately. His finance manager James ??? then walked me through additional packages without a hard sales attitude. I would highly recommend the BMW Bayside Team.

rcx123

Jun 9, 2011

I've had a great experience and friendly help on all my visits. Very happy with the dealership and its employees. I would recommend BMW Of Bayside to anyone. If you are looking for a car, I would look here first.

HPB128

Jun 9, 2011

My overall experience at Bayside BMW was excellent. Everyone there was courteous, friendly and knowledgeable without being pushy. Their prices were the best I could find even though that was not the primary reason for buying there. The delivery process of my new car was the easiest most relaxed I have ever run across.

Parkp831

May 3, 2011

My past 2 cars have been BMWs, and the reason for me choosing a BMW over any other luxury automobiles is not just because of their quality but also because of their exceptional service.I have received services from a few different BMW service centers near me, such as BMW of Westchester, BMW of Greenwich, and ParkAve BMW, and I have always been more than satisfied with their level of service.Recently I made a service trip to the BMW of Bayside, and had an unpleasant experience at their service facility. Marlo Bellizzi promptly reached out in a response to my unsatisfactory experience and offered not only an apology but also a small discount.Marlo is very polite and professional and she is the reason I will continue to get my cars serviced from them.

strazzeri1

Mar 30, 2011

Marlo Bellizzi is an exceptional service manager. I bought my vehicle at BMW of Freeport and used their service center for 4 years. I was very unhappy with the level of service they offered.I switched to BMW of Bayside and had a small problem during one of my service visits. Marlo took care of everything. Since then she has made my exeperience with the Bayside Service center unmatchable.She responds to emails within minutes, and always has a positive attitude. Marlo is an exceptional employee and she is the reason I continue to use BMW of Bayside.

wpliny

Mar 19, 2011

I am a proud owner of a 2004 BMW X3. During my first 2 years I did experience a few problems. They were addressed, but NEVER fixed until Marlo stepped up 1 year ago. She is a true asset to your dealership. I thank both you Mr. Burns & Marlo for always listening to me, and taking good care of car. This is my 1st BMW and it will not be my last! Gary J. Olsen

B.wood67

Feb 24, 2011

I've been bringing my BMW to bayside BMW for years and I can't say in all the times I've been there I've had a memorable experience until my last visit. It was my first time at they're new facility in Great Neck which despite it's size still made me feel welcome. But what really stood out was my experience with the service manager Marlo Velizzi. I'm not the most tech savy person and never really understood how to connect my phone to the Bluetooth. Everytime I've been there before everyone was nice enough to connect it for me But this time Marlo actually took the time to sit with me and teach me how to do it myself. Which was definately no easy task. It took around three or four tries till I really understood what marlo new like the back of her hand. She was extremely knowledgable, courteous and never made me feel rushed. Next time I'm due for service there's no doubt in my mind I'll be back to bayside to see Marlo.

enthusiastNYC

Feb 24, 2011

I am unsure as to the validity of the "customer reviews" posted on this website. Firstly, the dealership, as another reviewer had mentioned, is a tad bit unprofessional and unfriendly. As this dealership is closest to my home, I have been a customer for about 8 years now. Recently, I stopped by the dealership to lease my 4th BMW and overhead a client advisor nearly shouting at a customer over price. As a result, I had to rethink about my loyalties to this place. Secondly, the service center has some shady service advisors who don't care too much about repairing customer vehicles properly or honestly. On one occasion, a certain Mr. Lopez took one month and a half to respond to a manufacturing defect on a brand new 535i and nearly left me high and dry, had I not constantly badgered him to get things resolved. Another SA, Mr. Fan tried to weasle his way out of fixing my busted struts on a two month old X5, under warranty. Another certain service advisor, Ricky, took me for a fool and messed up the trim on my vehicle. To top it off, the service center's reception staff is not the friendliest nor the most efficient group of people I have encountered, for a luxury brand that is. I can not fathom the need for me to wait over half an hour for a loaner vehicle, nor can I understand why they would assist other customers first when they come in later than me. It's a sad truth that customer service is not their first priority. Money is.

ProSysCoLLC

Feb 21, 2011

I live close to the Manhattan BMW dealership, after I tryed to get an Service appointment and been told to wait 2 weeks and some arrogant personalities, I tried something new. I drove out of Manhattan and visited Bayside BMW. No appointment needed!Mr. Itkin greeted me very friendly and out of my planed oil change for my X3, he showed me the history of my car (basically none) I end up with changing Oil + Filter, Micro filter, Air filter, Breake pads and disks, the engine belt Fr/Re wiper blades, breake fluid and flushing the Breake and cooling system. He showed me at the car that it really was necessary and not a sales strategy. Very Fair and Professional.I agreed and after 4 hours all was done, even my special request of changing the License plate frames, and a big plus a nice discount on the bill.I can only highly recommend this Dealership, very professional and customer orientated service, transparent process and answered all my questions. All thumbs up. Always again, worth the trip at all.Thank you BMW Bayside! See you again.

Bigiee52

Feb 17, 2011

Steven itkin is the only reason I take my car to get serviced from BMW of bayside he handles each customer and car as if they are his own ,highly advise everyone to go to Steve and he will go out of his way just for your everytime.I go back just becuase I know Steve has me in an out in a jiff.

stkpick101

Feb 16, 2011

For many years now, I have been a loyal BMW client, starting with my first 740il in 1998,until present 2009 750li. Throughout the years of my service experience, I have come across serious disappointments with several New York area dealerships. I would like to add that I have previously serviced my car with BMW of Bayside, but must admit, this was my first and most pleasant experience working with Marlo Bellizzi. Her skills, workmanship and professionalism has not only enhanced her own reputation, but has also made a significant contribution to my overall experience and my future commitment to BMW of Bayside. Furthermore, I would like to add that Marlo has been amongst the most effective, reliable and trustworthy individuals I have yet come across in my career, and hope for a long lasting relationship in years to come. In addition, I believe Marlo is a valuable asset to your organization. At this juncture, I would highly recommend BMW of Bayside to everyone I respect and care for. I thank you for your attention and for many years of dedicated service.Should you have any questions, please do not hesitate to contact me directly. Sincerely, Sergio MagarikPartner / Co-founderKrausUSA12 Harbor Park DrivePort Washington, NY, 11050Tel. 800-775-0703 Fax 516-621-8900 Email: smagarikatkraususa.com Website: www.kraususa.com www.krausproducts.com

Bimerlovr

Feb 8, 2011

I called bayside BMW because my car was shaking and acting funny to my luck the service manager answered the phone. I explained to her that I have never been there and what was wrong. She told me to come right in and just ask for her. I got there pulled in and asked to speak to Marla. She came out and greeted me like she knew me for years. Asked me to have a seat while she has the car checked out. The car needed to stay for a reprogramming. She asked if in would like a car for a couple of hours. She took care of me like I was important. It was great a great experience and BMW of bayside has gained another customer because of Marla. Upon leaving she handed me her card and said call her anytime if I evervneed anything. It's so nice to see a women in her position

rsutoratosu

Jan 23, 2011

Steven was my SA. Bought my Z4 in when the AC was working and fog lights had severe condensation. He was very friendly, got my car checked in and offer me a ride from their shuttle. I had decided to wait since I had nothing to do. There was free coffee and bottle water at their waiting area. Pretty nice area, had TV and free wifi to keep you entertain. Steven got my car fixed up and schedule me for a replacement fog light the weekend after due to the part not in stock.They had offer to wash the car due to all the snow storm but I have a guy for that so I decline it.

gregnyspot

Jan 21, 2011

My SA Steven Itkins has really pushed hard and assisted me with multiple warranty issues with my '05 X5 4.8is ranging from getting a new transmission, water pump, leaky power steering reservoir and now self-leveling suspension. I am always able to get a loaner even when I don't reserve one ahead of time. Sometimes the tech would forget to do things but Mr Itkins would always be on top of any issues making sure that I am totally satisfied. My X5 has been less than perfect but the service certainly has been up to par with what is expected when one see the BMW badge

Ohnahnah

Jan 16, 2011

Everything people write or say about the service manager Ms.Marlo is true I had the pleasure of meeting her when i just drove in with my tire light on I pulled in to the service drive and some guy came up to me and asked what I needed I explained that my tire light is on and I may just need air he told me I would have to wait at least forty min. And may have to pay. I was a bit taken back but ok so now I am waiting and no one came back I then see this woman(Marlo)come into the service drive she smiled at me and asked if I was being taken care of I told her I am not sure so she said well you are now "how can I help you" I explained to her my story and she then asked me to have a seat in the waiting area and she will take care of it. I was in and out in five min. I told her I have never serviced here before as I always go to Rallye but you can bet I will be returning to BMW Bayside Marlo made me feel warm and welcomed like I was important. She even gave me a cup of coffee to go. I could not have asked for better service.

Thank you

Jan 15, 2011

I originally leased my car with BMW of Bayside a few years ago and was scheduled for a new lease when I learned my original dealer was no longer with the company. I have since moved out of state and reached out to Marlo when I saw the great reviews she received online. I have to say it was a great choice. What a pleasant person she is! She guided and talked to me as if we were friends for years. Marlo genuinely cared about my situation and answered all my questions. She did not rush me off the phone and even offered for me to call her if I needed any other questions answered. Marlo's customer service was truly one of sincerity. I encourage everyone to see and speak with Marlo when making the decision with your purchase.

MPHCPA

Dec 15, 2010

It seems there is new attitude at BMW Bayside Service. It's now more of what can I do for you instead of why are you here. I have had to had 2 rims and tires replaced on my Z4 and working with Greg Itkin is a pleasure. The only problem I have with them is they do not offer Nitrogen.

RMES9909

Dec 12, 2010

This is the first time that I had used the Bayside BMW Service Center and working with Marlo was a pleasure. She really made me a priority and reinstated the great experience that I had encountered when I had purchased my car with David. Great job and I look forward to seeing her again for my next visit.

janelle225

Dec 4, 2010

The only reason I still go to BMW Bayside is because of the service manager Marlo. She is more than accommodating and professional. More than anyone that works there.. Always has a smile on and makes me, the client, very appreciated. Which a lot of the other advisors, or managers, there lack that skill.... There has been so many managers that have come and gone at that location, and she's still there. I'm not surprised simply because she is the BEST BMW Bayside has.. If Marlo ever leaves that location, i will not continue to go there and will follow her to any other dealership she might go to, even if it was out of my way.Thank you for all your help Marlo, and thanks to those behind the scene that perform an excellent job on my car...J.K

Jane Kettlewell

Nov 16, 2010

The issue at question was ultimately billing-related. Initial conversations with Jenelle unfortunately did not result in the issue being resolved. Fortunately, subsequent follow-up initiated by Marlo Bellizi did resolve in a swift and happy resolution to the matter.

lovelyflaco

Nov 12, 2010

I recently purchased a CPO 2008 528i from BMW of Bayside. The process was smooth. I am very pleased with the staff, especially with Mr. Yat So's assistance and overall service. He was very courteous and customer service oriented. He went above and beyond my expectations. Since I work overseas I did intensive research on a decent car online until finally coming across a car I really liked, not just that, but the price as well from BMW of Bayside and thanks to Mr. Yat I have it now...I have it now because he helped me out by holding the car for me quite longer than usual (of course with the management's approval) since I was arriving in NY about 10 days later from the time I put the deposit on the car.I'd definitely buy again from BMW of Bayside. I recomend this dealership 125%, don't hesitate to ask for Mr. Yat So, you won't be disappointed.Thank you so much.Kelvin

cchan

Nov 8, 2010

Bought a new 2010 7 Series,Car arrived on friday. We went by the dealership to take a look at it, it had 200 something miles, which was acceptable since it was driven from Philly.Pick up the car on monday. It had 800 miles on it. And it was unexplained. "it was test driven for 10 miles max" yet when we looked at it before the weekend, it had 600 miles less.We were given free weather mats!

lhl10

Oct 27, 2010

I purchase my X5 from BMW of Bayside and the new service center is a welcomed addition. Everything is very efficient and my SA (Steve Ikin) took care to make sure my car was ready when promised. Wish they had more BMW loaner cars available (I used to get them at the old location, but both times I;ve needed one recently I've gotten an enterprise rental car). Overall, nice job with the location!

nlk10010

Sep 12, 2010

I brought my car to Bayside because the service center was close to my home and because, as I explained elsewhere, Rallye was simply incompetent. Frankly, I can't speak to Bayside's prior reputation but, at least in this new incarnation, they were exemplary. The service rep, Steve Itkin, was knowledgeable, reasonable and efficient and even offered to have the service manager, Ray, ride along with me to see if they could duplicate the problem I reported.Even though I didn't buy the car from them (so I didn't get a loaner or car wash, what's fair is fair) reception was very pleasant and I was given a shuttle ride right to my front door. It appears that most if not all of the personnel are new and this may be why the experience is different (again, I didn't service my car at the old place so I don't know for sure what it was like) but I'm glad that there is at least one knowledgeable BMW service department in Nassau County.

LindaML

Sep 1, 2010

What can I say except that Mr. Parks was everything you would want in a salesperson. He was friendly, professional and knowledgable about the vehicle. And at no time was Mr. Parks pushy about buying a car. He listened to our concerns and corrected it.

bengraham311

Aug 31, 2010

On arriving at the service department I was greeted by service advisor Steve Itkin who started the paperwork, I found him to be very cordial and knowledgeable. Everything went as planned although I would have preferred a loaner BMW as opposed to an Enterprise Ford Focus - no big deal. I had some doubts about BMW of Bayside service department after reading on line negative comments but Steve put my mind at ease in that my 335i coupe would be in his trustworthy hands. Had one glitch, Steve responded immediately and got the problem quickly resolved. Overall I am well satisfied, the Starbucks coffee was great and the waiting area quite comfortable, much better than the old facility.As long as Steve Itkin is my personal contact at the service department, I'll be back and recommend him to others.

istrassberg

Aug 4, 2010

the whole experience was very satisfying, from mumtaz who guided me though the purcahse of my 535i to the sales manager; to the finance manager who did not turn up the heat to buy extras. when i picked up the car last night my car was full of bayside employees and they were in my car for over ninety minutes teaching me how the car works. they also told me if i have any need for further instruction to stop by any time. all of them were cherrful and courteous. i would recomend this dealer the next time you purchase a vehicle.

patpujols

Aug 2, 2010

I had spent weeks visiting local dealers, and by the time I contacted BMW Bayside I knew exactly what I wanted.My initial contact was via phone and the salesperson mentioned was very patient, helpful and responsive. I believe I got a good deal and the service at the dealer (both with Kai and with the financial person providing all the necessary paperwork) was very good as well.Everyone was very pleasant and professional.

jeterno2

Jul 18, 2010

Competitive Price, timely delivery, no hassel during all the processes...and very friendly people. Actually I compare the price among 2 other deealerships around my location. The other two gave me better price than bayside, but their delivery was too long. But I explained to bayside dealerships about the situation, then they promised the 6 week delivery with almost same price as the other twoo dealerships gave. They are very flexiable and considerate for customers' needs.

wangt03

Jul 10, 2010

I had a great experience buying my car from this dealer. I did my research beforehand, and offered what I thought was a reasonable deal for both sides to Jessica. She agreed on the deal and made my buying experience very easy.I highly recommend Jessica. Unlike other dealers that I worked with, she returns her phone calls and emails in a timely fashion, and is easy to get in touch with. I even got a free hat!Thanks Jessica and David!

jbk224

Jun 28, 2010

I have been a customer of BMW of Bayside for years, and found David to be honest and informative. I will be back to see David for my next car. Since my review is too short, I just wanted to add that while I was encouraged to submit my opinion; it is true none the less.

jamie720

Jun 25, 2010

This is my second bimmer in two years with Bayside and I would recommend this dealership to anyone looking for a BMW.David Rosenstein was my sales Rep and my experiance with him was a good one.He was both very down to earth and knowlegable and explained every aspect of my car to me before leaving.Thanks again David.

nsacoulas

Jun 21, 2010

David Rosenstein made my first experience with BMW a wonderful one. He went above and beyond to provide me with excellent customer service for me. The entire interaction was handled professionally. I will highly recommend David and Bayside BMW to friends and family.

patricgent

Jun 20, 2010

I had a very professinal and pleasant experience buying a used M Coupe from David. I traveled from Florida to NY to pick up may car, David was very helpful with the paperwork in advance, made a few helpful suggestions at delivery, and continues to be attentive (unusual in my experience) after the sale and delivery.

bsomai11

Jun 14, 2010

Stay far away. They are so rude, had an appointment and waiting 30 mins just to see an advisor. My wiper blades were shot and he told me thats changed ever year so I was two weeks away from a year and he could not do it and told it's my fault and that he bets they are just dirty and i didnt clean them. I will never go there again.

maxglaser

May 24, 2010

I was in the market for a Certified Pre-Owned BMW, so I utilized Bayside BMWs web site and was able to find what I was looking for. David Rosenstein was quick to respond to my request and offered other options that might be within my budget. The sales process was seamless and far exceeded my expectations. I will definitely recommend Bayside BMW and David Rosenstein to all of my friends and family.

Josenyc

May 16, 2010

I have always been a Bemmer person and I have deal with different BMW delaers. Took my car twice to their service center and the two times had really bad experiences with them no doing a good job and having to take the car back after it came out of service. As far as the dealer it self; they are friendly (of course they want your money) but don't try to bring a trade-in they will always give you very lowball offer.I general you can get better quality service in another dealer and more money for your trade-in.

pacobell21

Apr 16, 2010

I am still considering whether or not I want to lease the 328xi I discussed with David and Jessica at this dealership. But even though I'm still in the decision-making phase, I was so impressed with the friendly and honest professionalism and respect I encountered here that I felt compelled to give them a positive review on this site. If you want a BMW, go to BMW of Bayside. Whether or not you end up making a deal, the experience will put a smile on your face. These folks are fantastic!

hlcallandr

Apr 4, 2010

we were never given a firm price onthe car we were interested in. salesperson asked us for an offer but never accepted or rejected it when we balked at their trade-in offer which was a lowball offer. i have decided to look elsewhere for a better deal.

serge550

Mar 18, 2010

2009 BMW 550i. Had a great overall experiencewith car purchasing, smoth and fastpaper processing. The Car is in perfect condition and runs just perfect...no issues at all.Very Big Thank You to Director of Business Development - David Rosenstein. Will deal with him again anytime.Serge

mchaban

Mar 17, 2010

When I went into the market for a BMW 3 years ago, I was treated so well and so fairly at BMW of Bayside that there was no choice for me this time around...I am a very satisfied BMW of Bayside return customer. Paperwork was effortless, Diane could not have been nicer, and the dealership manager took a personal interest. Because I am a prior BMW owner, I have also had experience with their service department - and they have always been prompt, friendly and extremely accommodating. On one occasion, I needed to replace a tire that they didn't have in stock. They actually called a local supplier for me and had it set up so that the tire could be installed immediately. One of the best things I could say about them is that they still treat you as a valued customer, even after the sale is made. I would highly recommend BMW of Bayside!

NYCBMWowner

Mar 9, 2010

I was looking at my current issue of AAA magazine and saw the number for BMW of Bayside. I made the call and received a call back within a half hour from David Rosenstein. We spoke for awhile and set up an appointment. When I arrived at the Dealership I had to wait for David but it was worth it. David spent time going over the cars he had in stock as well as going over the option of ordering the car I was looking for. We were able to find what I was looking for in the inventory and to make a long story short I am enjoying driving that car now.I would recommend BMW of Bayside and David to my friends and family.

chiacchierona

Mar 8, 2010

It was always a dream of mine to get a BMW and this was my very first experience at purchasing a car. I wasn't really sure what to expect especially because I am not that great with paperwork and bureaucratic business. I have to say that the staff at BMW Bayside made the process very smooth. They treated me very well, answered all of my questions and made life a lot easier for me. Mr. Rosenstein worked with me to get the car that I wanted with all of the options I was looking for and most importantly, since I had a time requirement, when I needed it. He was great at getting back to me and also in following up afterward. I had a great experience with BMW Bayside and when I renew my lease, I will definitely go back!

Lindagnes

Feb 27, 2010

I went to this dealership because I saw a newspaper ad with an attractive deal. I checked the dealer's inventory online, and then placed an online inquiry, which David Rosenstein answered. He called to make an appointment and was waiting for us when we arrived. He immediately understood what we wanted and helped us make a deal we were happy with. He was enthusiastic, knowledgeable and very positive. He and the rest of the staff worked hard to get the deal done, and the car was mine in one day. A few months earlier, I had had a negative experience with another salesperson at this same dealership, so I was not at all certain I wanted to go back, but David completely eradicated that bad experience, I'm happy to say. I would recommend contacting him online and seeing him at this dealership.

planniesq

Jan 29, 2010

I've been looking to get another car for a while, and a buddy told me about BMW of Bayside. After dealing with their sales rep Dominick D. and the manager Charlie, I now understand why my friend sent me there. They know their cars, they know the market, they are incredibly knowledgable about all aspects of the vehicles, packages, options etc., and really helped me zero in on my needs for a vehicle. They even worked hard to find the color I wanted with all the right options! They didn't try to over-sell me on something I didn't need, understood what my finances are and really made me feel like I was important to them. And on top of it, they were really NICE GUYS! Although I have not bought the vehicle I want yet (you know, gotta check with the wife first as usual)I should be running back there any day with her to get my new ride. I can't wait. When my wife needs a new ride, I know where I'm going first!

barbieinabeemer

Jan 7, 2010

During the summer I decided I wanted a new 650 Convertible. No one on long island had what I was looking for. When I ventured into Queens I stumbled upon bmw of bayside and found the car of my dreams. It was a smooth easy transaction. Paperwork, approved, drove away with the car. It is now 5 months later, and I just ordered a 2010 X5 4.8...Again a smooth transaction. Everything always goes smooth, no problems, no headaches. This time I have to wait for it to be ordered but it is surely worth the wait. I think everyone at this dealership is very professional, not to mention down to earth. When you walk in the door everyone is treated with the same respect whether your buying a 3 series or a 7. The biggest plus, there is no HASSEL. You want the car fine, if you don't or its not in your budget no biggie. They don't harass you to buy like other dealerships. The biggest piece of mine, knowing that you wont be pressured into anything. Will continue to do business with in the future. =) keep up the good work and I impatiently (I mean patiently) await my new addition.

maxtan1

Jan 5, 2010

Got my new 335 coupe from Bayside at a great price. The transaction was simple, fast and professionally handled by Peter and Kevin. Car was delivered on time and was impeccably prepared. The lease transaction was fully explained to me and I was given keychains, umbrellas and a full tank of fuel. I was thanked again for my business by the salesman and the manager.

ysaywack419

Dec 30, 2009

I would highly recommend this dealership because of their quality of service. The way they handle their business and customers is very professional and is aimed at customer satisfaction. However, price was decent, but it was also very firm, hence the reason for the 3/5 "(OK)" Rating for "Price". The quantity and quality of information provided was good, as well. I was also given a lot of tips on owning and maintaining the automobile purchased.

nats

Dec 23, 2009

I live very close to another BMW dealer, and about 25 miles from Bayside. After coming very close to a deal near my home, I had second thoughts because items appeared on my purchase order that had not previously been discussed, and I could not get straight-forward answers to what I thought were simple questions about those items. I next tried Bayside. The difference was remarkable. Chi answered every question directly, and promptly. Bayside's price was a bit better, but not so much so that I necessarily would have completed the deal with them but for the difference in the way I felt I was being treated. I do not have the car yet, but so far this is the best car buying experience I have had (and I have had many).

bremember

Nov 29, 2009

I leased a BMW three years ago and my experience was ok, it just seemed more of a hassle than it had to be. I went back because my lease was up and just found the whole place cleaner, more organized and the people more friendly and welcoming. Sean Parks was my sales person this time, the last one was gone. And Sean made it fun buying a car, like it should be. He took care of everything and made the whole transaction easy. I shopped Rallye and Baysides prices were just as good. Rallye is like a meat processing machine, impressive facility but very impersonal. Took delivery of a new X-5 and am loving it.

hossekr

Nov 23, 2009

I simply had an excellent experience with this BMW dealership, and with David Rosenstein, Director of Business Development in particular.The dealership has a great inventory of new and certified pre-owned cars. David listened to what I was looking for and walked me through the current inventory, focusing on the BMWs which fitted in with what I was looking for. At the conclusion of my first visit to Bayside BMW, I walked out with a great deal on a great BMW. The price in my view was close to unbeatable. The environment at the dealership is very professional, attentative and un-pressured. I had a much better experience at Bayside than I did at BMW of Manhattan a few years ago, and David had a lot to do with that.I highly recommend David Rosenstein to anyone looking to buy a new BMW in the New York/New Jersey area. The short drive is well worth the experience.

longislandrosie

Nov 20, 2009

I've recently begun my search for my next BMW and though my interaction with BMW of Bayside has been very limited thus far I am very pleased with the responsiveness and friendliness of their online sales dept., specifically Dave. I'm still another 3-5 weeks away from making a decision but I will be stopping by BMW Bayside after concluding my online research. I just saw the owner's ad in Newsday about "new management" and the pending arrival of their new service facilty in 2010 with a "new attitude". Considering all the prior (negative) reviews on this blog I'm keeping my fingers crossed, however, this "new attitude" seems to have taken hold already within.

jriv44

Aug 11, 2009

I contacted Bayside to inquire about a CPO BMW X5 on their lot. I was planning to register the vehicle out of state so I also asked them about how the out of state registration process would work. The "Client Advisor" who responded to my email inquiry was very rude and short in her response. There was no introduction to her email, no introduction to the dealership, no information about the vehicle, no information about the out of state registration process, only these 8 words "That offer is not in the ball park" (granted ballpark is actually one word so she chose to stretch the response to 8 words with poor grammar). After this deplorable customer experience, I conducted a search on Bayside and was not surprised to find so many other horrible reviews of this dealership. I sent 2 emails to the Sales Manager listed on their website and did not receive any response. This dealership is horrible and they are an absolute detriment to the BMW brand. STAY AWAY from this dealership, they have no concept of customer service. Read the other reviews on this site and on other blogs on the web. I hope BMW NA strips them of their dealership privileges.

cmn135

Sep 4, 2008

Absolutely do not go to this dealership!!! I bought a 2004 CPO'd M3. This is my dream car and i've waited years to be able to afford one. I asked several times if it was ever in an accident or had paint work and was told no as they read through the service history with me. After purchasing it things started going haywire..electrical problems, no headlights, tail lights, convertible top not working, door not working. Took it to a local BMW shop and they give me the "real" vehicle history report from the BMW database called the DCS report. They try their best not to give you a copy but I had a friend at the local BMW shop. This car had been in an accident and BMW of Bayside lied to me about it, it reported it in the first line of the DCS report. Because of the accident none of the repair work so far (3 trips to BMW of New London, great BMW dealer and $1,000 later) is covered under warranty because it is a result of the previous accident as it was not properly repaired the first time. BMW of Bayside has made no attempt to help me whatsoever and states that BMW North America stands by their warranty and there is nothing they can do for me. Well BMWNA does not stand by your piece of crap warranty because they have yet to cover a bill!! They are hearing from my lawyer next. Buyer beware!!!

kapoorsweets

May 2, 2008

They lied about the car I purchased, verbally and in their ad, stated that it had leather, however it was actually leatherette! When I took the car back the only thing they were willing to do was void the sale and actually disrespected my wife, saying they couldn't do anything for her that would make her happy. Well obviously, someone who purchases something for the price of leather and receives fake leather won't be happy. They were generally rude, did not apologize for the mistake, and instead tried selling me more expensive cars and not willing to do anything about their mistake. They suck!

tetsjuin28

Sep 24, 2007

Never buy a BMW from this Dealer. The sales team lies about what is on the car to make a sale. The Dealership Manager makes no effort to satisfy a unhappy customer.I-Drive Navigation is a joke. Portable GPS units are so much better with touch screen, portable units can find the nearest home depot quickly, not BMW. Lexus is far superior.

yonghaelee

Mar 9, 2007

No, NO, NO!!!!Never go to this dealer for service.You have to wait at leat 3 weeks for appointment.When you arrive on the appointment time, Do not be surprise you have to wait on your car for all in the mornning to just get in to their parking lot.Women answer the phone are rude and when you complain about service they just put you on hold for 30 minutes and another person answer the phone and you have to explain all over again.

IHATEBAYSIDE

Jan 31, 2007

Now that I have finally given back my BMW lease at BAYSIDE, I feel that I can give my exit speech. About a year ago I came in to fix a mirror that was accidently knocked off. An unfortunate situation but never the less something I had to get fix.To make a very long story short.....I bought a mirror from them but it needed to be painted. So I had to wait a couple of days for them to do that. After a few days I called in to see if it was ready. Tony the service manager picked up and told me it was ready....therefore I came by to have it installed. When I got there the mirror wasn't ready and they overcharged me for the time worked to install the mirror. They said it took 2 hours when it really took 35 mins or so I know because I watched them and asked the service tech.....but they did make me wait there an additional 2 hour before the mirror actually arrived. At 105 dollars an hour the difference between being charged 2 hours and 1 is double....very simple math. I confronted Pat the service advisor about it and he stated he would only charge me 1 hour if it took less than an hour....so I was fine with that. When they finally finished my car the Service Manger Tony gives me a bill of 210 dollars. When contronted about the extra time...Tony stated thats what they charge and if they fix it faster then the technician gets a bonus. Outraged and furious I told him that was crazy.....his response, he pulled me into his office and basically threatened me. He lifts the phone and says "PAY OR I TAKE OFF NOW." I was outraged and stated I can't believe i'm getting ripped off like this. This is BMW. Given no choice I said i would pay but that not to worry i was to file a complaint. HE DIDN"T CARE! On top of that, Pat the service advisor was also invited in and told Tony that he never said he would only charge me an hour which was a tota LIE! I wrote letters to the BMW bayside manager, corporate complaint department and phoned in my HORRIBLE experience at the service dept. TO THIS DAY I have never received an apology nor any response to my complaint. BMW SUX! I LOVED my BMW....great car...but will never buy one again...at least not from BAYSIDE. TO THIS DAY I HATE BMW BAYSIDE!

biotechengineer

Nov 6, 2006

Not only is their service advisor Alberto, unprofessional and straight out rude, but also lacks honesty and customer-service know-how. With the exception of BMW Baysideas very courteous and helpful secretaries (Pauline and Diane), BMW Bayside's service department's service advisors and technicians are HORRIBLE! I've been going to BMW Bayside Service station for almost 5 years, and I can honestly say that year after year, their customer service and straight out BS has become unbearable! Thank you BMW Bayside, for making my BMW experience one that I will never forget. You just lost a customer who spent over $60K on a car from YOU! One would think that they would at least treat their own customers with honesty, integrity and friendliness. These service representatives all look miserable -- and in turn make their customers feel miserable as well!Not only do they try to extort extra money from you on everything they do, but they also misdiagnose the aoeproblemsa and end up over-charging you for items that were either never replaced or do not need replacing in the first place! They even tried to charge me again on an item that THEY replaced for me less than 6 months ago, and should have been covered by their standard 12-months parts warranty. Is it my fault that they canat install their own parts properly? Of course not! But if I didnat raise the point that Iave already paid over $1,000 to get this part replaced 5 A months ago, they would have billed me again! Lazy, shady, or incompetent? You be the judge, but I say that itas a combination of all three!! Another funny thing is that BMW Bayside controls who they issue a aoecustomer satisfaction survey toa. In the rare instance that they somehow manage to complete a job on time, and not need to lie to the customer about some other aoeproblema, they then decide to send that customer a aoesatisfaction surveya and they urge (pretty much beg) them to provide satisfactory feedback. But, as Iam sure many irate BMW Bayside customers can attest, if youave had a poor experience with them, you will not be receiving a survey! Coincidence? Not at all! Their service advisors always manage to aoemisplacea or overlook your service appointment so that BMWNA never gets to see send you a questionnaire. SIMPLY PUT SHADY BUSINESS PRACTICES!!! I plan on raising these concerns to BMW North America, as I have in the past, but unfortunately this likely wonat accomplish anything because Iam just one single compliant. Therefore, I urge all unhappy customers to step forward and voice their complaints with this unscrupulous dealership! Contact BMW North America and tell them exactly what is going on here! We need to put an end to these bad business practices!I truly hope that somebody at BMWas corporate offices sees this posting and takes some form of action! BMW Baysideas Service dept.as business practices are simply outrageous!!AVOID BMW BAYSIDE AT ALL COSTS!!! YOU HAVE BEEN WARNED!

stein

Sep 26, 2006

The customer experience at BMW of Bayside continues to be very disappointing. The service department is seriously understaffed and unable to keep up with repair orders. In review of the past few years, my car has never been ready on time for pick-up and often has required follow-up appointments to address repairs. Despite dropping my car off at 7:30am, I often find myself in the waiting area until 7pm for service to be completed. Further, on several occasions the service staff had to be summoned to address unfinished or shoddy work at time of automobile pick-up, i.e., warning lights that continued to appear, new inspection sticker placed over old half removed sticker, car released with damaged and dangerously under inflated tires, unwashed car, etc. Most disappointing are the billing tactics employed by the service staff. In addition to inflated repair charges, customers are billed $100+ for routine troubleshooting - even if the mechanic spends only a few minutes diagnosing the particular problem. Note the $100+ diagnostic charge above is passed on to the customer in addition to all charges associated with the repair - double jeopardy? When questioned, the staff has responded very unprofessionally and with disdain. It seems the service staff's interests are not properly aligned with that of BMW's customers. Instead, the staff seems to be incented to maximize billings and customer service is secondary. I would recommend a review of this dealership's service practices and a forensic accounting of its books for reasonability/legality. I've witnessed too many customers leaving this dealership both deeply disappointed with service levels (including staff arrogance) and shocked by outrageous invoices.

hchon

Jul 30, 2005

Took my X5 in to check a squeaking noise from back, diagnosed with $2600 worth of service, brought the car in, it took them 2 weeks to fix and by the time they were done, the bill was $4,200. When I went to pick up the car, it wasn't even washed. "We dont' wash cars on Saturdays" "But the car was in for three weeks?!" And then we found a brand new scratch on bumper with white paint mark. Tony the Manager cleaned up the paint mark with some spray and when I asked him how he was going to fix the scratch, he said he'd check with his insurance company to see if they'll pay for it and then I should make an appointment. I told him I'd leave the car there and he can fix it while i am on business trip next week, he said, "don't try and use our shop as a parking lot."Based on the review here, I guess they'll soon need to go out of business. I am calling BMWNA on Monday.

vmoore

Jul 7, 2005

Man oh man I am sick of BMW of Bayside. I made an appointment three weeks ago for service so I could get a loaner. Even called yesterday to confirm that I would have a BMW loaner waiting. Got there this morning and, of course, no BMW loaners are available. To make matters worse, I had to wait 40 minutes for an Enterprise rental car to show up - a dirty Ford Taurus with less than an eighth of a tank of gas. Beklieve me, I did not pay $45k to drive a dirty Ford Taurus. This is the fifth time I've needed a loaner (WAY TOO many stupid problems with this car by the way) and the fourth time I've had an Enterprise piece of CR*P. The dealer sold me on the BMW loaner service and it is complete BS. Impossible to get an apointment, they only complete half the job, and the advisors are nasty on the phone. Last car I'm buying with BMW of Bayside. Hope I get a satisfaction study call this time!

petp

Apr 23, 2005

when researching the 5 series i visited bmw bayside 4 times...out of those 4 times, 3 times i was COMPLETELY ignored by the sales staff. the one time dealing with dominick was VERY frustrating and i just had to walk out. after spending 15 minutes talking about the car he quoted my just 500 off MSRP, when i told him that if gave me 2000 off MSRP i would buy the car right then and there he just laughed and said "there is NO WAY i will be able to get that car at that price". well guess what, 3 other dealers that i visited all gave me $2K off, AND MORE!!!!! do yourself a favor and go to BMW manhattan, they are nice, fair and have MUCH BETTER pricing than bmw bayside.

Bmwdriver2000

Jan 27, 2005

Received letter from BMW of Bayside stating that I had been selected to participate in an event in which they were offering "exceptional deals" on the repurchase of certain pre-owned certified BMW vehicles. Their goal, which I understood, was to trade customers up from their old to new BMW vehicles. I did research on the book value of my BMW (approx $23K). <br><br>When I visited, Arthur he told me he would give me $16K for my car. I was shocked and told him that this was completely below market. I even offered to look up with him any objective price guide (e.g., wholesale price on Kelly Blue Book) to prove how much of a joke his offer was. He obnoxiously waved me off, telling me I "didn't understand" dealer trade-in pricing, and basically told me he was going by "the book" pricing which he did not show me. <br><br>Anyway, I wound up at Wide World of BMW in Spring Valley, NY. They were honest and fair, and gave me $22K on my car toward a trade-in, plus very fair pricing on a new car. I will never deal with Bayside again.

v58k

Jul 31, 2004

I was looking for a 3 series and was being dealt with by this middle aged lady with brown hair. We were discussing pre-owned and new coupes. She claims she has found me this great deal on a "new" 325ci with all the options I want. As I am discussing the downpayment I re-read the statement she has given me. Turns out it was a pre-owned car. All I got as a response was "oh...oops".

deebmw

Feb 9, 2004

Visited the dealship to purchase X5, dealt with Mich Klein. I ordered the car and came back to meet him several times, he was always late , several times i had to wait while he tried to sale some new customer. He was not professional, and i eventually canceled the purchase and bought my X5 from another dealer. Would not recommend this dearlship to any one!

darkmanlfe

Dec 26, 2003

i went there to have my bottom engine cover looked at since i run into black ice after the snow and it cracked it. I asked the guy to quickly look and see. he wouldnt and instead setup an appointment for next month. he said the initial charge is $50.00 and so i said fine. i couldn't believe this, so i went inside the parts department and ask the people there. one guy told me how easy it is to replace. so, he sold me the part and i installed it myself. <br><br>stay away from the white guy who has a mustasch, he doesnt know WTF he is talking about. If anything, make sure you deal with the ASIAN lady, at least she was very knowledgable and nice.

sirtiger

Dec 5, 2003

Walked into the dealership, was initially offered if I needed a salesperson. I said no, I was just looking. I was looking to buy a 5 series. <br><br>Finally when I needed a salesperson, staff was friendly and got me a salesguy. Guy doesn't deal & likes to play mind games. Doesn't like to give me a price other than MSRP. Salesguy was very arrogant like he can sell a BMW within a week. This was quickly going no where, so I left. Four dealership later, I finally bought my 540 in New Jersey. <br><br>