Used Cars for Sale at BMW of Chattanooga in Chattanooga, TN

Eunice H

Jun 24, 2016

What a great experience in purchasing a new/used car. Staff members were very professional and also knowledgeable. We had a great time working with Christine Dumas and she did a wonderful job working to explain all the details of the car without overwhelming us with useless information.

Joel Thornton

Jun 17, 2016

Everyone is very professional, friendly, and informative. They know their work and are very helpful explaining what is happening!

Stinsley

Jun 14, 2016

I was really impressed. Hassle free transaction. Not once did I feel like I was being taken advantage of. Salesman was very personable and up front. I would definitely do business here in the future.

Robi Yates

Jun 10, 2016

Routine service and windshield replacement went great, drop off was quick and easy and they had me in a courtesy car within minutes .

Jeff Black

Jun 1, 2016

I gave this dealership $500 in good faith to hold a car based on a website ad until I could travel 90 miles to view the car in person. Upon viewing the vehicle, I discovered they had substantially misrepresented the car and its options in the website ad. When confronted about the incorrect information, the dealership promised to refund this deposit to make good. Unfortunately this hasn't occurred after 3 weeks. They also sold the car to someone else a few days later while still retaining my deposit. After much back and forth I was contacted by the dealer yesterday whereby they issued the refund while I was on the phone. If the refund posts to my card soon then we should be good.

saimz

May 30, 2016

This was my first BMW and Keith and Sam were great! Both were really helpful in helping us find and complete our purchase of our BMW 328i. We drove all the way from Knoxville and were able to complete our transaction in a few hours. The rest of the team was very welcoming and always willing to help!

Chatt328i

May 27, 2016

I purchased my second BMW from this dealership in the past 15 months - this time a new X1 for my wife. I worked with Keith Rawls - my Client Advisor from the purchase of my 328i last year - on this transaction. Once again, Keith was very professional - making the process smooth from the point of the test drive to taking delivery of the vehicle. I was very pleased with the "Sonic Price" on the X1 and on the trade value that I received on my wife's Honda. I also returned to BMW of Chattanooga because of the service I have received over the past 15 months on my vehicle from Kevin Frazier and his team in the Service department. Don't want to leave out David Goforth in the Finance department. David was a pleasure to work with in completing the business/paperwork side of the deal. I highly recommend BMW of Chattanooga. No need to drive to Atlanta for your new BMW!

John F

May 27, 2016

I purchased my second BMW from this dealership in the past 15 months - this time a new X1 for my wife. I worked with Keith Rawls - my Client Advisor from the purchase of my 328i last year - on this transaction. Once again, Keith was very professional - making the process smooth from the point of the test drive to taking delivery of the vehicle. I was very pleased with the "Sonic Price" on the new X1 and on the trade-in value that I received on my wife's Honda. I also returned to BMW of Chattanooga because of the service I have received over the past 15 months on my 328i from Kevin Frazier and his team in the Service department. Don't want to leave out David Goforth in the Finance department. David was a pleasure to work with in completing the business/paperwork side of the deal. I highly recommend BMW of Chattanooga. No need to drive to Atlanta for your new BMW!

Richard Becherer

May 14, 2016

Nice people, efficient and very customer oriented. Great Experience!!

GeorgeL

May 14, 2016

Fast service. Car came back running and looking great. All set for spring driving.

Sarah Serven

May 6, 2016

Was in Chattanooga from out of town. Went to a couple quick places for oil change only to find they wouldn't service a mini. I call them and they were very accommodating. They got me in immediately. I will definitely be using this dealership when we move to town.

jcharwoodatyahoo.com

May 4, 2016

This is my first BMW. I bought a 2014 BMW 428i. The car speaks for itself but the customer service was above and beyond what I could have ever imagined. Starting with Cody Bowman going above and beyond helping answer all my questions and explaining in detail what to expect from not only owning a BMW but the level of quality and detail involved in the customer service experience. Making my way to Sam Gilbreath whom talked me into the Tire and Wheel Package ( I hope I don't have to use it but I will personally thank him if I do.) Last but not least Aaron Gentry has really earned his title of BMW Genius. I really appreciate the experience BMW of Chattanooga not only buying the car but the follow ups by my Sales Associate. Look forward to enjoying my car and buying my next car there in the future.

LexusDriver1980

May 1, 2016

Christine Dumas has helped me twice this year trade BMW's for other brands (Honda Pilot & Lexus RX350). She is great to work with and help you find the right vehicle for your needs! I greatly recommend her as a sales person! Also a great finance department! Thanks to Leslie, Cooper, Sam, & David for their assistance over the years.Purchased my first BMW in 2010 and told the finance person back then that when I can't trust a service department I will no longer drive their vehicle. Well in 2016 I traded a X5 & 528xi for other brands. There is no consistency with their service department!!! There are only two sales people still at this dealership from when I started dealing with them from 2010 and Christine is one of them.

Jwa.....

May 1, 2016

BMW of Chattanooga ... Staff there were professional &courteous, sales man Kieth Rawls was excellent and top-notch! As well as technician Aaron Gentry ...GREAT experience !

Arch Tinker

Apr 30, 2016

I had a major service completed 6 weeks previously and noticed in my garage that there was oil drips all under my vehicle. I went back to the dealer and the oil filter gasket was messed up which was just installed on my service. So they replaced the gasket and sent me on my way. Probably installed incorrectly the first time, I'm not sure but it was leaking. The very next day my oil light came on and I had to go back to the dealer. Turns out it was low of oil and oil had to be added to correct the warning on the dash. So evidently when they replaced the oil filter gasket they didn't put any oil back in the engine and/or failed to check for the correct level or I wouldn't have had to make a third trip back to the dealership. In this series of service I find that they were lacking in providing quality service. However my past experience which is lengthy has been much better. I will see next time if service improves.

Karen Rabren

Apr 28, 2016

Andy did a great job. Fast, efficient and accomodating.

Morris Beaty

Apr 25, 2016

My experience was great. Kevin just don't listen to your concerns, but he really hear what you are saying. I can say to you BMW, Kevin Frazier is a great value to your Manager Staff because he knows his job and he treats his customers with the greatest respect.

Not Happy

Apr 5, 2016

Took my BMW to this service center because they are supposed to be a BMW service facility. First it was the key, Was told the key worked and could pick up car next morning . Next morning - no the key didn't work (never did) . They are checking on it. Later that day it is the module . Today no not module , say it will be 3000$ MORE to fix. Everything I was told today completely contradicts what I was told last week. I could have guessed at what was wrong with this car myself . I wish I had read some of theses reviews before I had taken my car there. I can't afford to keep paying for guesses at what is wrong with this car. Guess I will be buying another car - definitely won't be another BMW. No way to actually get the car fixed with out going through a few thousand dollars of guesswork.

Quan D Hong

Apr 4, 2016

First time buying from bmw of chattanooga and the experience was great. I had the pleasure of dealing with Jonathan Allers who is a very friendly and approachable individual. I was skeptical about purchasing a car in another state but Jonathan was able to answer every questions that i had for him and addressed any concerns i had about the car. There were a few things wrong when i looked at the car in person but nothing out of the ordinary for a used car. Overall, I would do business with him again.

gatorfan

Apr 3, 2016

Excellent experience purchasing my first BMW. Justin Jackson was very professional and helped to make the buying experience smooth. Would recommend him and the dealership to anyone! Love my new M3!!

Gatorfan

Apr 3, 2016

We just purchased a 2015 BMW M3 and the experience from start to finish was excellent. Our salesman Justin Jackson was very professional and helped guide us through the purchase from a test drive to the financing of the vehicle. Justin was quite knowledgeable about the car and had a no pressure approach. They were quick to assess the value of our trade in and gave us a fair price and then were quick to get all the financing paperwork completed and us into our beautiful new M3. They even walked us through all the details of the cars electronics before we left the dealership. Will definitely recommend anyone to purchase from BMW of Chattanooga and to ask for Justin.

RyanM4397

Mar 21, 2016

I have bought several new and several used cars. Buying from BMW of Chattanooga has been the smoothest and most enjoyable experience so far. The hospitality from the staff and knowledge of the vehicle was impressive. I initially went to take a look at the pre-owned 2012 GMC Sierra 1500 on my lunch break which left me short on time from the beginning. During just 25 minutes with my salesmen, Cody Bowman, we were able to take a test drive, appraise my trade-in, and get all of the background on the truck. By the end of the day, I was driving it off of the lot. My finance guy, Sam, was also very helpful in explaining all of the warranty and protection plans that were offered. He also went in depth about my monthly payment and financing options. we were able to get a great interest rate with my current bank which made everything so easy! Thanks for everything and keep up the good work guys.

Chief Dodd

Mar 1, 2016

I have purchased a total of four (4) BMW'S from BMW of Chattanooga and Christine Dumas was my Sales Representative for every one of them. She believes in going above and beyond what I expect on every transaction. I saw the car on their website, called her and asked if she could hold it for me until the next evening. When my wife and I arrived the car was held and ready for us. She always works with the customer to ensure they are happy. The Finace Department, David Goforth, did an outstanding job of getting me the best value for my trade in and the best financing for our BMW.Wonderful Dealership, Wonderful People and Great Service Department.

BMWCCA Club Member Ray

Feb 28, 2016

Buying a car at BMW of Chattanooga was a very pleasurable experience, not just because I was buying the "Ultimate Driving Machine". The well trained staff moved the process along smoothly and efficiently with a can-do-attitude. Each staff member knew all the features of their product and were able to answer all my questions. I would recommend this dealership to any and all customers.

Mason and Andrea Gentry

Feb 25, 2016

Cody Bowman (our salesman) and the staff of BMW Chattanooga absolutely excelled at the entire process! From sales, to service, to even bringing the car to us in Spring Hill, Tn.. All of our questions answered, our expectations exceeded. We will definitely be back for our next vehicle purchase, no matter the distance!

Medford1953

Feb 20, 2016

This was the perfect place to buy my dream car! My salesperson, Gary Ridge, created a feel of trust and knowledge which immediately allowed me to enjoy the process . Mark Harrelson gave me all the info I needed from the financial services in a very thorough and friendly manner. Aaron Gentry was the ultimate as a technology guru. I was very impressed with his efficient way of tutoring on all the features on our car. What else can I say ? I would definitely recommend this dealership for a perfect place to buy your dream car! Oh!!! By the Way !!!! I got the best price under the sun I could find after weeks and weeks of searching !

Gary M

Feb 20, 2016

This was the absolute best car buying process I have experienced. Gary Ridge was the perfect salesman. He had lots of information and answered all my questions in a friendly and professional way. It was painless and fun. That's the way buying your dream car should be ! Aaron Gentry did a fabulous job of tutoring us on all the features available to us on the car. Once again very knowledgeable and patient with his style made us very comfortable. The paperwork and Financial Services advice was given in a thorough and precise manner by Mark Harrelson. Once again this is a classy organization that you can feel comfortable and confident when in the hunt for the perfect car.

Kelli Cooper

Feb 20, 2016

We just purchased a 2013 BMW X3 and were very happy with the overall process. We drove 5 hours from Louisville, KY to buy the car sight unseen and were not disappointed. Gary Ridge made the whole process as easy as it could be and was super helpful. Would definitely recommend Gary and BMW Chattanooga to anyone in the market for a new or used BMW!

Michael Burns

Feb 15, 2016

Just bought a Mustang GT from BMW Chattanooga. What a great facility and crew. They treated me just like the guy next to me that was buying a $120,000 BMW. ILL BE BACK ??

SCB

Feb 15, 2016

I was hesitant to buy another BMW in Chattanooga because my past experiences with the service department was a nightmare. However, I found an X3 that was an incredible deal, and I had to check it out. Christine Dumas was my sales rep, and when my husband and I arrived at the dealership to test drive the X3, it was front and center, ready to go, with my name on it! Christine and BMW set the standards from the moment I arrived. The test drive was comfortable and not rushed. Once we returned to the dealership, there was no pressure to buy the car- just some simple conversations about trade-ins, finance rates, etc- never was there ANY pressure. Once my husband and I decided to purchase the X3, the buying process was fast and easy! Within an hour, I was driving home in my new car.I did express my concerns about my negative past experiences to Christine, and she explained that there is a new service director, BUT, when I need service for my X3, just call or text her, and she will arrange it for me. I felt confident enough to trust Christine to buy another BMW in Chattanooga! I am extremely happy with my purchase, and would highly recommend buying from BMW of Chattanooga- just ask for Christine :)

Craigs1BMW

Feb 12, 2016

World class leaders. Transparent business practice with no high pressure sales tactics. Very helpful with all the different options available from model to model. Great looking show room.

BearVol

Feb 9, 2016

I would not recommend this dealership to anyone if you're interested in a used car. We had to wait about 20 minutes for someone to simply unlock a car on their lot. The person they did send was not a salesman and knew nothing about the car itself. When we took this car for a test drive this individual couldn't answer basic questions about the car but he did say "if you were interested in a new BMW I'd be able to help you."When we decided to look at purchasing the car our assigned salesman was not personable or friendly at all. We felt like we were inconveniencing him or something. It's weird to be treated like you're annoying someone when they work in the service industry. The salesman (also) did not know anything about the car itself either. Additionally and at a very minimum, dealerships should offer coffee or water to customers who spend hours at your dealership completing automobile purchase paperwork (neither was available or offered).While we ended up purchasing the used car from them we would not recommend as we had an overall unfriendly car buying experience. We chose to purchase the car solely because they had very competitive pricing for this model. We've had very positive interactions with other dealerships in the past and expected a much higher level of service from a BMW dealership.Lastly, the day after we purchased the car the maintenance light came on (surprise surprise). Turns out all 4 tires were under-inflated to a dangerous degree (all 4 tires were at 26/27 psi when they were supposed to be at 35 psi). Luckily the car had tire inflation sensors so we were aware that the car we were just sold had dangerously under-inflated tires.

chiefdodd

Feb 1, 2016

I am a retired U.S. Navy Command Chief Petty Officer and during my 23 years of active duty purchased cars in many states. None of them can hold a candle to the staff of BMW of Chattanooga. I have purchased four (4) BMW'S from them and have always received the BEST Service on each vehicle. Beginning at the Sales Department to the Service Department. They really care about the customer.If you want the Best Car, buy a BMW. If you want the best Sales Department, pick BMW of Chattanooga, and if you didn't buy if from them and you still want the Best Service then take your car to BMW of Chattanooga.They get it Perfect every time.Robert E. DoddUSN, CCPO, Retired.

Chief Dodd, USN, CCPO, Retired

Feb 1, 2016

I have purchased four (4) BMW's from BMW of Chattanooga and the Sales Department, Christine has always been Outstanding, She really does care about Customer Satisfaction and has worked with me long after the sale. The Service Department is another Outstanding part of BMW of Chattanooga, they really take care of both your car and you to make sure both leave their dealership in Great Shape. If you want a Great car, buy a BMW. If you want Outstanding Sales personnel buy your BMW at BMW of Chattanooga, and regardless where you purchased your BMW, if you want Outstanding Service on your car, take ti to BMW of Chattanooga. They are the best I have ever been to!

Picasso

Jan 31, 2016

I bought 2015 328i from BMW of Chattanooga last month. Jonathan Alers was the sales person who took us through the process without any hassles or problems. I have bought several cars from this dealership in the past, this was the best experience, Jonathan was the difference. He is an asset to your company. Folks at finance and service were also great.

Rmloftis

Jan 31, 2016

I was in the market for a new vehicle and had an idea of what I was looking for but was in between several options. Jonathan was very helpful in weighing the options and presenting the cars. Enjoyable buying experience.

ToddBaker

Jan 31, 2016

My experience at BMW of Chattanooga was great. Andy answered all my questions, followed up quickly with me, and made the buy easy and quick. Everyone on staff was helpful --- and were happy doing so. I would certainly recommend them to anyone looking for a vehicle.

Rhoma parrish

Jan 29, 2016

Justin did a great job! He's professional, honest, witty and very pleasant! Plus I've used your service dept for about two years for my 5 series. And Nick was equally as great!

Carol

Jan 29, 2016

Excellent staff and service. They answered all questions and made you feel comfortable every step of the way. Would recommend this dealership to others. Very focused on customer service.

rachel

Jan 11, 2016

Enjoyed working with Christine Dumas to buy an X3. She made it easy, went personally to pick up the car at another dealership, and explained all the options on the car at delivery. I appreciate the time she invested in our deal.

gixxer1000chad

Jan 7, 2016

This has been the absolute best car buying experience I have ever had. Jonathan Allers was phenominal as my salesman and went above and beyond to make sure my purchase went as smoothly as possible. I felt appreciated and valued as a customer and was never pushed or made uncomfortable as a lot of sales staff at numerous dealerships tend to be. All the staff I had the pleasure to encounter were very professional , informative , courteous and top notch.. I will only be purchasing and driving a BMW from BMW of Chattanooga from now on.. Thank you, they are truly a pleasure to do business with.

Kimberly

Jan 7, 2016

Kaycee is wonderful !! She is very knowledgeable, honest and forthright. It was a pleasure buying a car from her. I really appreciate all her help throughout the entire car buying process.

mmsm

Dec 31, 2015

Ordered a car from BMW of Chattanooga. Dealt with Jonathan Allers. Pleasant and professional individual that I will seek out if I purchase another BMW.

Eoandamy

Dec 30, 2015

My wife loves bmw and when it came time for a new car due to a larger family I didn't even shop around. Bmw of Chattanooga has always taken care of us in the past so this was the first and only place I went. Kacey made the process seamless and very quick to accommodate my busy schedule. She also helped with an elaborate plan to surprise my wife on Christmas Day with the car in our driveway with a big bow on top. It certainly would not have happened without the help of the sales team and the service department. Thank you so much for helping me with the perfect Christmas gift.

pigmeat

Dec 29, 2015

At first I had no intension of buying a car from BMW but upon entering in the building, everyone was very friendly and professional. My salesperson Keith Rawls was effective and efficient. He was very professional as well as all of the staff members who worked there. As a whole, I had a great experience with BMW.

famof07

Dec 29, 2015

I usually hate car shopping, but Kacey and the team at BMW Chattanooga made my experience easy and enjoyable! Looking forward to working with them again in the future!

MariaC

Dec 23, 2015

Kacey was very helpful in helping me find the perfect vehicle. She was very patient and able to answer all my questions. It was definitely an overall pleasant experience.

JamesES

Dec 22, 2015

I have never enjoyed a car purchase experience as much as I did at BMW of Chattanooga. My sales associate, Jonathan Allers, remembered me from a brief visit 2 years ago, and helped me decide on what vehicle would suit my needs best. The other staff were also very helpful, and I know they will not mind if I stop by just to look around and sip some coffee while looking at what may be my next vehicle purchase.

Luke

Dec 11, 2015

Justin was patient, helpful, and extremely knowledgeable. I was also impressed with his accessibility, both on phone and via text (he replies to questions very quickly). He really went the extra mile to make this deal happen, including transporting the exact car I wanted from another dealership in Atlanta here to Chattanooga, and coming into work on a day--which I later found out was his day off--to close the deal. HIGHLY recommended!

Jlewis68

Dec 6, 2015

I honestly was "just looking" at different options for my next vehicle. There were many types and styles at the dealership to consider. After looking over several cars, I saw the one I felt was best for me. Keith came out to welcome me to the dealership and offered me his assistance with all the details and an offer to take the car for a test drive. Once I returned we worked out the details on pricing and soon afterward I headed home in my new car. Keith was very well informed on the cars options, history, and patient with me as I made my decision. There was no pressure to buy a vehicle and he worked hard to ensure all my questions were answered. Overall great experience. Please ask for Keith Rawls if you stop by.

jwomack

Dec 1, 2015

This was the smoothest and most pleasant car buying experience I have had. The sales staff went out of their way to work with my schedule and get me on the road quickly.

SuzyL

Nov 17, 2015

Absolutely the best service in the Chattanooga area! Keith was extremely knowledgeable and found the perfect car that I had been looking for:) This is my 5th BMW and I am a client for life!!!Thanks to everyone!

Sports Minded

Nov 13, 2015

I was interested in a Porsche Cayman taken on trade. The car was found to be as described over the phone after corrections from the online listing. (It did not have GPS as described in the listing.) Negotiations were friendly however serious as the dealer worked to get my business. In the final agreement the Porsche was purchased for a good price and my BMW trade-in allowance was fair and reasonable.

CFP

Nov 13, 2015

Was given many options, great trade in value and excellent price on purchase. Sales people were very helpful and worked within my parameters. Also, the service manager introduced himself after purchase.

Knoxrider

Nov 12, 2015

This is by far the finest BMW dealership I have ever dealt with. The facilities are five star. The dealership has streamlined your time from The moment you walk in the door. This sales crew went above and beyond to facilitate my deal it was complicated. The integrity of this dealership is why I will never buy from another dealership as long as I am near this one. I shopped three BMW dealers and drove an hour and a half to buy from them. Leslie is in an amazing person and her integrity will bring many customers to this dealership. My salesman Jonathan Allers made me feel like he cared. While the BMW is the ultimate driving machine, Chattanooga BMW is the ultimate buying experience. Make the drive and visit these great people and you will see exactly what I mean. The inventory quantity was astonishing compared to the other two dealerships in my state that I've visited. I strongly recommend you buy your car here. Also the detailer that handled the delivery of my vehicle was also someone I think should be acknowledged as he was an extremely nice and pleasant person.

kwalford1

Oct 28, 2015

With the help of Keith we were able to find the car we were looking for at a good price. The service was great and everyone was very helpful.

JamesRussell

Oct 24, 2015

Knowledgeable staff and very nice! I will recommend my friends to visit Keith and his staff. I now know why they call these cars the ultimate driving machine.

Just tell the truth!

Oct 9, 2015

Purchased a used 2012 Vehicle from them. They guaranteed the car was good and ready to drive. Had the car for 2 weeks. Drove it 3 times since I had it. It is leaking oil terribly. Please do not trust the words of this " reputable" company. Especially if you're female. Kelly and johnathon are even refusing to take my calls. Terrible customer service. I'm going to tell everyone!

Happy in Chattanooga

Oct 7, 2015

My experience with BMW of Chatt really was a breath of fresh air. I have dealt with other dealers in different locations and they were not even close to the class of people at the Chattanooga dealership. Christine really listened to what I wanted in my new car and definitely a slam dunk!

Joel1971

Sep 22, 2015

I love my car!!! I wish I had bought one years ago. I am really enjoying it. It was by far the best I have ever been treated at a dealership.

Marie

Sep 13, 2015

I truly enjoyed my car buying experience. Christine was like working with a friend. I truly felt comfortable and informed the entire time I was there. You will not be disappointed if you buy a car from this dealership!

Stephen R

Sep 13, 2015

My wife and I had a great experience working with Christine Dumas. I live out of town and she worked diligently to get me the SUV of my wife's dreams. It was a anniversary present and she is very please. I would work with her again. Very friendly and profession from the first call till we closed the deal.

Kim W

Sep 9, 2015

As a first time BMW buyer I was extremely happy with my experience. My salesman Keith Rawls was very attentive to what I was looking for in a car and the service that goes with it. I've only had my BMW X5 for a week...I could not be more pleased with my new SUV. I would recommend anyone that is looking for a new or used car to go see my new friend Keith Rawls at BMW of Chattanooga.

Scott

Aug 31, 2015

Eric was great, worked with us to find the car we wanted. He kept in touch with us, the overall process from arrival to purchase was less than 2 hrs! Would recommend purchasing from BMW of Chattanooga to everyone!!

jdbowen

Aug 29, 2015

Great experience. I will do business with them again and tell all my friends to go see them. We will not car shop any where else.

Rachael Henderson

Aug 24, 2015

I absolutely love my 2015 X3 BMW. Keith Rawls patiently walked me through the process. Aaron Gentry walked the car with me several weeks later, making sure I knew how to operate all the gadgets safely. You have a customer for life.

Sahara

Aug 22, 2015

Bought a used Jeep Sahara, Keith Rawl was my sales rep. Zach Rand, finanace director. Great guys to work with. I was impressed with the courtious, quick service! Great experience!

Halvo

Aug 21, 2015

Polite, prompt and knowledgable. I can't say enough positive things about my experience. I will return for my next vehicle when my lease expires. Better experience than I had in Charlotte.

LeslieDTG

Aug 19, 2015

I leased an X1 in July 2015. Christine Dumas was my salesperson. She was completely professional, so very helpful and a delightful personality to deal with! As a woman, quite frankly it was a relief to deal with a woman at a dealership. When I decided exactly what I wanted, she found it and then actually drove it back herself (250 miles) when the other dealership couldn't deliver just so I could have it in time for my birthday. Who does that? Everything from test drive (Tues) to driving off the lot with my car (Fri) was a great experience. I felt pampered it was such a pleasant experience! My Encore experience the following week was good, too. It's very helpful to have someone show me how to use all the technology, much easier than reading a manual. I am loving my car and loving the idea of not having to worry about maintanence for the next 3 years!

LeslieDTG

Aug 18, 2015

I leased an X1 in July 2015. Christine Dumas was my salesperson. She was completely professional, so very helpful and a delightful personality to deal with! As a woman, quite frankly it was a relief to deal with a woman at a dealership. When I decided exactly what I wanted, she found it and then actually drove it back herself (250 miles) when the other dealership couldn't deliver just so I could have it in time for my birthday. Who does that? Everything from test drive (Tues) to driving off the lot with my car (Fri) was a great experience. I felt pampered it was such a pleasant experience! My Encore experience the following week was good, too. It's very helpful to have someone show me how to use all the technology, much easier than reading a manual. I am loving my car and loving the idea of not having to worry about maintanence for the next 3 years!

Jason Neil

Aug 17, 2015

Bought a used car for the 2nd time from BMW of Chattanooga. Good group of people from the sales crew to the Finance Dept. David Goforth is awesome to deal with as well as Sergio. I was given a fair price for my trade in (which I bought from them originally). Very pleased and will go back if needed in the future.

Mark

Aug 15, 2015

Purchased and 2005, Corvette back in 2014. Keith was very helpful and provided great follow up. I would certainly purchase another vehicle from BMW of Chattanooga or recommend to a friend.

Customer

Aug 12, 2015

I called about a used BMW today to see if it was available. First call was at 12:32.. i was told by the lady i spoke with that she would make sure if was there and call me back shortly. I calles back at 1;37 and spoke to the same lady. She said she was STILL checking on it and that she thought an employee had boughf it. She stated again that she would call me back shortly. It is nkw 3:50 and I still have not heard back. Very disappointed !!!

Don68

Aug 11, 2015

My first experience with any BMW or BMW dealership was very good. Very satisfied with the sales rep as well as ancillary staff and including the BMW financing aspects.

CHR

Aug 10, 2015

I am very satisfied with the entire BMW of Chattanooga staff and facilities. This is the second experience with BMW of Chattanooga. Highly recommended ommended.

Happy Client

Aug 9, 2015

Purchased my certified pre-owned car after driving from NH. Everything was as advertised. Very happy! The car is just what we wanted and price was literally best available in country.

carolyn caldwell

Aug 7, 2015

Christine was very professional, knowledgeable and gave me great services. I would recommend her and your dealership to others. My only concern is the number of miles I am allowed per year for my lease.

GPM425

Aug 4, 2015

My salesman, Mr. Allers was professional, knowledgeable and courteous. He was able to answer all our questions and treated my wife and me with outstanding service.

A Happy Family

Aug 3, 2015

Jonathan Allers was great to work with. He was patient and informative. We were interested in purchasing a used BMW after a large tree branch fell on our 15 year old car, smashing it. Nothing else online could compare with the prices and quality that BMW of Chattanooga had to offer. After we bought the car, the next day we realized that the back passenger window would not roll up. We called the dealership and they got our car right in that morning and fixed it for free. The door ended up needing a new motor for the window, so it was extremely courteous for BMW of Chattanooga to replace it free of charge. Really great service all the way around!

Tmarks0497

Jul 29, 2015

My experience with bmw of chattanooga was fantastic. Our sales person Eric was very helpful. The sales staff was prompt and willing to work with us.

Lucybeth1

Jul 23, 2015

Salesman was knowledgeable about product and once decision was made we were able to reach an acceptable agreement quickly. In and out in less than 2 hrs max!. Great experience.

428i Black

Jul 13, 2015

Had a great relationship with the entire staff. The very friendly and professional staff were easy to work with they really try to make your buying experience a pleasant one.

Cathylee D

Jul 12, 2015

Have purchased 2 BMW X3's from BMW of Chattanooga, highly recommend them to anyone! Kelly, Nick, & Kevin in service are awesome to deal with, always professional and courteous, but they always treat you like the best friend they run into accidentally-always a smile & heartfelt "hello!". They always act like you are their only concern, and they truly want to resolve whatever issue you may have. Leslie, Kacey, & Christine are the greatest sales support you could ever ask for. I have yet to find anyone at this dealership to be anything other than friendly and helpful. This truly is a "no pressure" atmosphere prior to & during the sale, and top notch service after the sale. I would highly recommend this dealer to anyone who wants friendly service along with an exceptional product.

Car guy,mike123

Jul 11, 2015

This was third car purchased from BMW Chattanooga. The used Infinity was just the ticket but on test drive the brakes squeaked. I was told it was rust. When it came time to make purchase I again asked for brakes to be checked. Car was driven to "Master Mechanic" for inspection. He informed that brakes were fine with plenty of life. I then purchased car. After purchased I drove and had tires balanced due to a tire wobble. Upon getting tires balanced, I was informed that brakes were dangerously close to worn out at 2 millimeters. I replaced brakes at $328. As you can understand, I felt that dealership was not honest in their approach.

Kdep

Jul 11, 2015

Quick and easy process. Thanks for having such great deals and for all of my salesmans help in finding the right car for the right price.

happybuyer

Jul 10, 2015

From beginning to end, all involved were great to work with. A low pressure sales environment made the experience far less stressful than prior purchasing experiences.

newowner

Jun 29, 2015

Everyone was friendly and helpful--I have already recommended to my friends and family. I felt that the price was fair for both car and trade-in.

Golddawg

Jun 27, 2015

Most people would agree that BMW makes a great vehicle, but what really sets BMW apart from others is how every staff member treats you...they exceed every expectation!

Newbmw

Jun 19, 2015

Strive for customer satisfaction and service. Very knowledgeable about the auto we purchased. Excellent in answering questions and concerns. Excellent in training on the new auto.

tpelham

Jun 19, 2015

Had problems with the pre-owned car I bought the second I drove it off the lot - they got their money so they don't care.Still haven't gotten my paperwork for transfer of my tags.

Dan

Jun 13, 2015

This was my first time buying a car from BMW of Chattanooga and I have to say I actually enjoyed it. Christine Dumas was very helpful and knew her business. I took my time deciding what to buy and never felt any pressure from anyone. I will definitely be back when it is time for another vehicle.

Kpip8679

Jun 12, 2015

Keith Rawls was a very professional, patient, and friendly sales advisor. With he and his mgmt team...I felt all my requests were met and Bmw chattanooga really wanted my business.

cook227

Jun 10, 2015

My wife and I walked onto the lot of BMW of Chattanooga, looking to lease a BMW, and Keith immediately put us at ease. His no-pressure style made the experience very comfortable, and we would surely recommend him to friends who are looking to buy/lease a BMW!

M. Rier

Jun 10, 2015

Having had a recently expired warranty it was crucial that we be able to take advantage of BMW "pull ahead" program incentive. With four active children and a family business to run, I did not have time pound the pavements in search of the best offer going. It was 5pm on a Friday and I was on route to my local dealer. Moreover, I was feeling unimpressed by the deal I was being offered on 535iGT. A red light gave me pause and I pulled over an opened my Cars.com app. I called the dealership presenting the lowest priced 535iGT in the country. In less that 5 minutes I was on the phone with Leslie at BMW of Chattanooga. Leslie not only took my phone call seriously, she presented a great offer in no time at all. Both Leslie and Christine BMW Chatanooga followed up the next day, formalized the final details, arranged the shipping of our new 535IGT car from Chattanooga to South Florida, and scheduled the surrender of my current lease to my local dealer. They even made sure I was credited my last car payment made a few days prior. I cannot thank the wonderful team of Leslie and Chrisitine at BMW of Chatanooga. I only wish I lived closer to thank them in person. The car is beautiful and our family is enjoying it very much. I absolutely recommend their dealership to anyone anywhere!M. Rier, South Florida

mpage1970

Jun 2, 2015

Great choice, clean well organized dealership. Helpful employees and amazing cars. Service experience, so far has been good. Would certainly consider buying another BMW from this location.

naai

May 26, 2015

BMW of Chattanooga is a great place to buy cars. The sales and finance person makes the process easy to buy BMW. Christine and David were really customer friendly and helpful.

john lewis

May 14, 2015

I am a loyal BMW driver and would have bought a BMW this year regardless of the dealer or sales rep. I have purchased 8 BMWs in the past 14 years and have had many great experiences, but I would say that this one topped the list. Tyde was very thorough and helpful, but never pushy....the Sales Manager Leslie got involved at the right times and went above and beyond with her research and negotiation in helping me turn in 2 vehicle leases 4 and 12 months early. From walking on the lot to time of purchase and the helpful follow up since, I have been very impressed with Tyde, Leslie and BMW of Chattanooga!

Ahshiag

May 9, 2015

My experience with BMW of Chattanooga was nothing short of amazing. From my initial visit to the website, finding cars I was interested in, to my dealership visit. Chasity and Sergio treated me with consideration and understood my limits and expectations. I would be more than happy to make the dealership my choice to buy future vehicles.

Ydeel

May 4, 2015

Spent over a month trying to work with local dealer. Finally reached out to chattanooga and the deal was closed within 24 hrs. The difference? Chattanooga LISTENED to my needs rather than TELLING me what I wanted

coolbluewagon

Apr 29, 2015

The salesman I bought the car from was very helpful and accommodating. The quality of the car, tho used, is very good. Over the next few months will see how the BMW holds up against other cars l have owned. Thank you.

CMAC

Apr 28, 2015

Christine Dumas is awesome. I just bought my 6th BMW from this dealership, and my 2nd from her. She is very knowledgeable and easy to work with. Highly recommend her.

Bikingramboni

Apr 27, 2015

We stopped by to look at a used car we ended up not liking and bought another they had. They were polite, professional, and Sergio did a nice job being straightforward and honest with us...and we got a good deal.

monical

Apr 22, 2015

I bought a used Honda off their lot about a month ago. Unfortunately, when I got ready to get into the car, the salesman, Andy Wise, handed me a broken key to the vehicle. I was not told the key was broken when I purchased it and I felt if very underhanded that it was not disclosed when I was purchasing it. When I got home, I went to the Honda dealer and discovered the key would cost $175 to replace. I phoned the manager, Ryan Zeigler, and he said he would check with the Honda dealership he dealt with and get back to me. A couple of days later I still had not heard from him and I realized that the air conditioner was not working! I immediately phoned and got Ryan's voice mail. I told him that the internet sales person, Tequila Hill, had assured me that the air worked and it was not working. I did not get a return call from him. I then called Ryans boss, John Mclarty and action was immediately taken. He had his head of service, Kevin the Service Manger...(I am so very sorry I cannot recall your last name Kevin). Kevin called within a couple of hours and asked when I would like to bring in the car. Since I live in Middle Tennessee about 100 miles from there, it was not as simple as just hopping on over there. I told him I was leaving on a trip to Missouri and could not make it until the following week. He gave me his personal cell phone number and told me to call when I could make it in. I finally made it in and Kevin was wonderful! He found that the compressor was bad and that it would take a while to get it fixed as well as a key made. He got me a rental car to drive home for the evening and had my car fixed perfectly by the next morning. He not only fixed it, got me a new key, but inspected it again and discovered the front brake pads were pretty worn so he replaced those too and he even filled up my tank with gas before I drove it home! All free of charge. I was treated so kindly and respectfully by Kevin and his service team! Kevin turned out to be my guardian angle! My bad ordeal turned out to be wonderful except for the long drive two days in a row. Kevin is spectacular and I would recommend his services to anyone who needed them. He is outstanding. My hats off to my guardian angel!

sunflower

Apr 21, 2015

Great experience, in fact I had purchased a Rav4 over a year ago and decided I wanted something different. I knew who to call, Christine. I told her what I was looking for and she made it happen. Before I knew it I was driving a beautiful BMW convertible off the lot.

Oscarboy

Apr 18, 2015

I've lived all over the world and have lots of comparables in car buying and customer service, this place is top notch. Very efficient and straight forward service.

JAC

Apr 17, 2015

I had an excellent transaction with Chattanooga BMW. All parties including sales, service technical and financial were first rate. I would certainly recommend them to anyone who interested in purchasing the Ultimate Driving Machine.

Roger Haston

Apr 16, 2015

I bought an X5 and the dealership and sales rep Sam was awesome through the whole process. I would definitely recommend BMW of Chattanooga for your BMW purchase!

NatAlex-i3-all-electric

Apr 14, 2015

After getting quotes for the all-electric BMW i3 across the Tennessee Valley, I found the best deal at BMW of Chattanooga. Keep it up the good work!

BMWChatt

Apr 14, 2015

AWESOME People at BMW Of Chattanooga. AWESOME Salesman Justin Jackson, he was very friendly and very professional. I will definitely refer my friends and family to Justin and the the wonderful people of BMW.

mmakky

Apr 13, 2015

I did a pretty complicated lease pull-ahead and ended up leasing a new car at a great price with better than advertised terms. Drove from Nashville, and the whole transaction was done exactly as I wanted and in a very short amount of time. BMW of Nashville have nothing on this dealership.

rick1943

Apr 9, 2015

Our salesman was Justin and Cooper also helped. I enjoyed this buying experience because of the low pressure by Justin. No sales tricks just straight forward information about the cars. Justin's knowledge of the BMW's was greatly appreciated by this first time BMW buyer. I drove several cars before deciding to walkway and think more about buying a car.. Justin was understanding and gracious as was Cooper when we left. A few hours later my wife and I decided on buying one of the cars we drove at BMW of Chattanooga. Justin was there again to help us through the buying process (AKA paperwork). We found everyone at the dealership friendly greeted us with a big hello and smile. I would highly recommend BMW of Chattanooga as well as Justin and Cooper.

JasonsBag

Apr 8, 2015

Thank you so much Christine for helping me pick my new X5. I love it! Thanks to you and Leslie for staying way past closing hours to help me.

Chatt328i

Apr 6, 2015

Exceptional purchase experience with Keith Rawls and the team at BMW of Chattanooga. Very pleased with my CPO BMW 328i. Would definitely recommend Keith and this dealership for your next BMW.

theglen(n)

Apr 4, 2015

JONATHAN ALLERS (MY SALESPERSON), LESLIE WILLIAMS AND THE ENTIRE FINANCING STAFF OF BMW OF CHATTANOOGA WERE VERY ACCOMMODATING TO MY NEEDS AS A BUYER. THEY SECURED A LOWER INTEREST RATE(2.9%) THAN ON MY PREVIOUS PURCHASE. THIS IS THE 4TH BMW THAT I HAVE PURCHASED FROM THIS DEALERSHIP AND I HAVE ALWAYS BEEN PLEASED WITH MY EXPERIENCES WITH THE ENTIRE STAFF. MY LOYALTY IS ONLY GIVEN WHEN IT IS WARRANTED AND BMW OF CHATTANOOGA HAS EARNED THAT FROM ME. THIS IS MY 3RD PURCHASE FROM JONATHAN ALLERS.THANKS TO THE ENTIRE STAFF.GLENN

RC

Mar 28, 2015

Christine Dumas, Chasity Owen, Zack Rand and Aaron Gentry did an excellent job of working with my wife and I while we considered and ultimately bought a used BMW.

scoman

Mar 27, 2015

The 2008 ford explorer I bought less than a week ago needs a new transmission. I was told by the BMW Technician that it was fine. The dealership just said why didn't you buy the extended warranty. Is this the type of customer service a BMW dealership gives to their customers. I drove over Two hours to buy this ford explorer. .

Bain

Mar 25, 2015

My wife and I just purchased a vehicle from BMW of Chattanooga and have nothing but good things to say. We would highly recommend them to anyone who is looking to buy a new or used car.

stevecucci

Mar 25, 2015

Jonathan Allers was so accomdating and patient with us while selecting our new 2015 BMW 328i. He was ery knowledgeable of the BMW product and was a pleasure to work with. Jonathan was a confident sales person but not pushy and put our best interest first. Definitely made a customer for life.

Darryl W.

Mar 22, 2015

My wife and I purchased a new BMW X3 about a week ago with the expert assistance of Keith Rawls and Leslie Williams. The entire process from start to finish was a pleasure. Keith and Leslie went above and beyond to ensure that we were comfortable and they really make you feel at home. Today we returned to the dealership to meet with Aaron Gentry, the BMW Genius. Aaron spent a good amount of time with us going over the endless features on our new X3. Being able to have someone walk us through the technical details was wonderful, as opposed to searching through an owners manual. I would highly recommend anyone looking to purchase a new vehicle come by and spend some time with these great people.

Tracy

Mar 22, 2015

I just purchased my new BMW X3 on Saturday from BMW of Chattanooga. I looked at several SUV's over the past few weeks and I'm so glad I pick this SUV. Gary Ridge made this buying experience fun and easy. If you want a dealership that is not pushy and uptight this is the place to be.

Kim

Mar 22, 2015

Purchased a beautiful BMW X5 this weekend and I love it! . Sam and Zack were excellent to work with and went above and beyond for us. From the first contact with Sam a week prior when considering the vehicle he would touch base with me regularly but never pressured me.....He probably realized he already had me :-) but that's beside he point. They were great to work with and even had a little fun. Aaron was awesome showing me how to work all the features on the X5.BMW of Chattanooga staff have always been nothing but the best!

Darryl

Mar 21, 2015

My wife and I purchased a new BMW X3 about a week ago with the expert assistance of Keith Rawls and Leslie Williams. The entire process from start to finish was a pleasure. Keith and Leslie went above and beyond to ensure that we were comfortable and they really make you feel at home. Today we returned to the dealership to meet with Aaron Gentry, the BMW Genius. Aaron spent a good amount of time with us going over the endless features on our new X3. Being able to have someone walk us through the technical details was wonderful, as opposed to searching through an owners manual. I would highly recommend anyone looking to purchase a new vehicle come by and spend some time with these great people.

karthikfn

Mar 17, 2015

BMW of chattanooga ensured that I have no inconvenience with a BMW vehicle and wanted me to be a part of BMW family !!!!!The people working here are awsome and I would love to recommend this place for my friends tooo....

Heather

Mar 16, 2015

I drove from Nashville to the dealership. From the first call to see if the car was still available to walking in the door and finally purchase, I had a first class experience. Sam, in sales, did a great job throughout my deal and his follow- up has been better than I have ever recieved from the BMW of Nashville, Acura, or Infiniti. He even sent a hand written note with a small gift! This is unheard of today and much appreciated. I would recommend the drive from Nashville to Chattanooga of BMW to anyone in the market for a new car. The entire staff was friendly, helpful, and committed to the customer!!!

claymk12tn

Mar 16, 2015

Mrs. Christine Dumas was very customer oriented and knowable of the BMW line. I have to say that they were very patient with us . I would recommend you see her for your next purchase.

ShavonnaEady3

Mar 12, 2015

I am very happy with the purchase of my Chevorlet Sonic LT. Tequila was very persistant with me and setting up my test drive on a day that was suitable for me. Cooper called me and asked if I was able to come in and told me he could get me approved by the bank and get me in the car I was dying to have. When I arrived at the dealership Keith assisted me with everything and let me test drive the car and I fell even more in love with the vehicle. Keith also helped me with getting car insurance. Ryan was great! He explained all of my paperwork down to the T and made sure I understo every bit of it. BMW of Chattanooga has provide me with great service.

Tiffany B.

Mar 11, 2015

Keith Rawls made purchasing my car very easy. He was very friendly as was Justin, who was shadowing him for the day. Thanks for helping me with my purchase. Now for warmer weather so I can put the top down on my cute convertible!

Jeepman

Mar 9, 2015

Overall experience was positive and salesperson was friendly and helpful. Only downside was that when i got the vehicle home, i noticed that neither front blinkers were functional. Also discovered that radiator fluid level in back-up section was empty. Minor problems and i fixed personally for under $50 but these things should have been spotted in inspection process.

GMcConnell

Mar 8, 2015

Great experience. 2nd car with Tyde McCintosh. Dealership is great to deal with!! The dealership went out the way to accommodate my schedule. I live two and a half hours away. They made arrangements to come in early on Sunday for me to pick up my new X1. They went above and beyond to retain my business and make me happy. The negotiations were fair and easy. I would not hesitate to recommend Tyde and the dealership to anyone!

mmakky

Mar 6, 2015

Very efficient, knowledgeable and flexible dealer. This is my 6th BMW in 8 years, and this dealership is by far the most trust worthy and straight forward.

GlennP(satisfied customer)

Feb 27, 2015

I TOOK MY CAR IN WITHOUT AN APPOINTMENT BUT I WAS IMMEDIATEDLY WORKED INTO THEIR SCHEDULE. I WAS PROVIDED COMPLIMENTARY TRANSPORTATION WHILE REPAIRS WERE BEING MADE. ANDREA MASHBURN WAS AS PROFESSIONAL AS USUAL AND KEPT ME INFORMED ON THE DIAGNOSIS AND REPAIR COSTS. I'M HAPPY TO REPORT THAT THE FINAL COSTS WERE LESS THAN THE ORIGINAL ESTIMATES. THANKS GOES TO THE ENTIRE STAFF. G. P.

Preche

Feb 26, 2015

I purchase a Brand New 2015 BMWX1 what can you say, you cant beat the performance of a BMWX1 I would love it.. I would also recommend BMW of Chattanooga to my friends. General Manager -Sale manager and also Keith completely Did a good job.thank you for your time to having me. Even my accent and Iam not speak English very well. Lol.

Anita Bugg

Feb 16, 2015

Supreme friendliness and a willingness to make the customer happy beyond anything I've experienced elsewhere. Yes, I'm even thinking about driving two hours to Chattanooga for my service visits. Sales Rep David Goforth gives excellent restaurant recommendations, too!

Fan in chattanooga

Feb 13, 2015

Great customer service friendly staff. No hassle appointment

#1 Vols Fan

Feb 4, 2015

Keith Rawls made mine and my wife's experience the best ever on our purchase of our new sequoia. Him and his staff where amazing, I would recommend anyone to them. This was my eight car purchase and by far the best. Thanks the Bettis Family

AMc

Feb 3, 2015

Christine and Sam teamed up to provide a great experience with my purchase. They made sure I got what I wanted and drove away happy.

Cocooino100

Feb 3, 2015

Christine Dumas was recommended bymy mother in law , I have just moved to the area and needed a car .Christine , is friendly , knowledgable , quick and very easy to deal with , I'm glad to have her as my go to person at BMW Chattanooga and would definitely recommend her to any one that is looking for a vehicle in the area .

mflynn17

Jan 31, 2015

I had a great experience buying a BMW X5from Keith Rawls. I stopped in just to have the tire pressure checked on my X3 and found Keith in the showroom.

hl.hackney

Jan 29, 2015

Andrea Mashburn knows cars and will go out of her way to serve every customer to the best of her ability. This firm is fortunate to have someone like Andrea in such a critical position. I would not hesitate to recommend this firm!

bota

Jan 28, 2015

I use BMW of Chattanooga for service of my 650 and Love Andrea. She knows her cars and is a superb at taking care of my cars service. I HATE to walk into a dealership to look at a car and boom some sales rep approaches. I have no idea if we will click. I met Christine Dumas and felt really comfortable. Long story short... She was FANTASTIC. I left with the car I wanted. No buyers remorse. I highly recommend Christine for your sales rep. I think you will leave with a warm and fuzzy feeling.

rwhenchey

Jan 22, 2015

Levi kept the dealership open late one night to make sure I received my car when I wanted it. He had the BMW Genius resource available, as well. The entire experience was as good as it gets.

cbraggster

Jan 20, 2015

David was great in keeping me up to date on BMW of Chattanooga's inventory, and his persistence helped me get a great car. He is extremely knowledgeable about the capabilities of the vehicles he sells, and his passion for BMW's is evident when speaking with him. There was no pressure to buy; rather, every conversation was focused on the car and its capabilities. The cars sell themselves, and David and the rest of BMW of Chattanooga simply treat you like family in the meantime. I'm a huge fan of everyone down in Chattanooga and am looking forward to a long relationship.Coleton

Anna

Jan 16, 2015

I would recommend BMW of Chattanooga to anyone!!! As a brand new Visalus Regional Director and BMW qualifier, the staff made my experience enjoyable and smooth. Aaron who I did the Applications / Tech class with was awesome!!! Highly recommend!!!

McLean

Jan 7, 2015

I have never had a bad experience with BMW, nor have I ever heard of anyone who has. If you work with Gary, you will leave a happy and satisfied customer.

Sarah

Jan 7, 2015

I purchased a new 750 Li. What can you say - you can't beat the performance of a BMW! Levi Scott did a great job handling the trade. Tequila Hill did a great job communicating and answering our questions via email. Being able to view your inventory on your website brought us to Chattanooga. We will be return customers.

Sparky22

Jan 7, 2015

Traded for a 2008 535i with 60,000 miles..Was told that the car was certified pre-owned and it wasn't.. Didn't know until after the purchase.. The car was poorly detailed and had a wheel bearing out.. The would fix the car and didn't acknowledged you existed.. Tried calling and leaving messages but no return call or nothing.. These people at BMW of Chattanooga are very rude and liars.. Buyers Beware!!!!!

MelodyMusic423

Jan 3, 2015

Had an awesome experience at BMW of Chattanooga. Keith and the staff made the process of purchasing a vehicle simple, enjoyable, and painless with their enthusiasm and professionalism! I would recommend BMW of Chattanooga to anyone!

Leshall

Dec 22, 2014

Levi couldn't have been more friendly in showing the car that I saw on autotrader.There was no rush to make a deal although they quickly appraised my trade and let me leave the dealership to think about offer.My next purchase will probably be a Porshe 911 turbo and I will contact Levi before I make any deal because I am confident that he will do his best for me.

Keith Hudson

Dec 17, 2014

My service scheduler was Andrea and she did a great job of informing me as to what was needed and answering any questions that I had.

kbchatt

Dec 17, 2014

The whole team at BMW of Chattanooga was great to work with. Chasity Owen answered our questions during our initial inquiry and followed up with us later to see if she could help in any other way. Jonathan Allers did a great job of working with us during the whole process of purchasing the car, which was complicated by the fact that I wanted a specific car from a dealership in northern California. He oversaw the entire process of the purchase, from securing the car from the dealership in California through transportation of the car to Chattanooga, taking time to answer several questions along the way. He even called the dealership and talked to a sales person there to ask them to physically inspect the car themselves to make sure that the car was in as good a shape as it seemed to be and it was! The last person I dealt with at BMW of Chattanooga was the Business Manager, Leslie Williams. She was outstanding as well. She was not the typical high pressure closer who tries to up-sell you on warranties, etc. that you dont want. She simply presented some options and listened as I talked through what I wanted. She was very knowledgeable without being pushy, and I left there with confidence knowing I had made some good decisions concerning my vehicle. It was the complete opposite of how I have felt in the past when I left other dealerships feeling like I had paid for things I didnt need. It was just a great experience all the way around.

gbs54

Dec 14, 2014

My experience was very good and I was very pleased with the outcome. We like our new 528I very much and recommend other folks check this car out

inudel

Dec 8, 2014

All members of BMW of Chattanooga I had pleasure of dealing with are highly professional, efficient and friendly. Starting with Chasity Owen as my initial contact and followed by Tyde McIntosh as my CA. Special thanks to Tyde for his patience and dilligence while dealing with my rare "out-of-the-box" situation, since I was a NJ client looking for very specific vehicle and flew in for delivery following negotiations and arrangements via phone and email. Ryan Ziegler really came through to make sure I had a great deal, Leslie Williams is very sharp and efficient and Aaron Gentry is very knowledgeable.

Kelly

Dec 7, 2014

Excellent Customer Service. Andrea and Kevin are the best!

sjd5707

Dec 7, 2014

Jonathan Allers did a great job in finding the BMW I really wanted. When he did not have one and could not find one he suggested that i order one. That process was very easy and instead of six weeks of waiting I received the car in four. It is everything that I wanted and expected. Jonathan did an outstanding job.

Jan1310

Dec 6, 2014

We had an absolutely wonderful 335i xdrive purchasing experience. Our salesman was Jonathan Allers who provided excellent sales information. His depth of knowledge about the complete BMW line was extraordinary. He communicated with us every step of the way. If we had a question, he was very quick to respond. He was always available when needed. He made us feel very special. The special order vehicle we requested was delivered without any complications. Leslie Williams in the finance department helped with several decisions that we needed to make, and she was very knowledgeable as well. There is nothing we would want to change about our entire experience. We look forward to a long association with Jonathan and this BMW dealership.

amandaronk.thompson

Dec 6, 2014

Christine Dumas did a great job! I appreciate her hard work and dedication to ensuring my experience was a good one. I would definitely recommend her and BMW Chattanooga.

richardfuent

Dec 5, 2014

Jonathan helped us find a vehicle that fit our needs and worked with us to ensure it fulfilled all our expectations. Sales manager and finance specialist were also very curious and were proactive in making sure we had everything we needed during our visit.

David

Dec 4, 2014

I had to take my wife's car in for service yesterday and had a great experience. Nick Poppel, my service advisor, was very polite and got my car back to the service dept. quickly. I had to get to another appointment this afternoon at 1:00 pm and explained to Nick what I had going on. He said he would make that happen and he did... I know Nick is just one piece of the Team at Chatt. BMW and I really thank the entire team. I noticed a couple of changes this trip to the waiting area 1. Very clean, 2. Coffee was very fresh. 3. Donuts for folks that do not have time to stop for Breakfast. I think that Kevin Frazier,the new Service Manager) is doing a great job. I use to take my car to Atlanta for service and was very disappointed with their service. Here in Chattanooga, I have found my dealership of choice. Great job!

Wanda Robinson

Dec 3, 2014

I had an appointment at BMW of Chattanooga Service Center recently and was impressed that they honor set appointment times and communicate with you throughout the process. Everyone was knowledgeable and helpful in explaining services provided and recommended.

mundertakerc

Nov 30, 2014

Some salesmen are pushy and tend to smother you when it comes to buying a car. Keith was neither of those. He was fantastic to deal with. He made me and my family feel welcome to view the used vehicles and even encouraged us to test drive. When it came time to make a deal, he was very accommodating and a pleasure to deal with. Have already recommended him to several people. If all salesmen were like Keith, the car buying experience would always be fantastic.

Wanda Robinson

Nov 30, 2014

I purchased my 2011 CPO 528 from BMW of Chattanooga last month and it was a truly excellent experience from start to finish. Keith was my Sales Associate and was very professional and knowledgeable and exceeded my expectations in customer service. Every aspect of purchasing my car was provided with"Award Winning" customer service. I have and will continue to recommend the Dealership and Keith to others. Thanks BMW of ChattanoogaWanda R.

Lynnie B

Nov 29, 2014

Our sales associate, Keith is awesome! I love my new BMW!! Everyone was so nice to deal with and very professional. I will definitely be a returning customer.

CristobalCruz36

Nov 28, 2014

Jonathan was very professional and friendly! Would absolutely continue any future business with him and Chattanooga BMW dealership. Car shopping was a positive experience overall!

carlajo.carr

Nov 21, 2014

When we came to the dealership to look Tyde McIntosh greeted us and showed us the cars we were interested in. We test drove a 2011 335xi and Tyde got us a quote on our 2006 BMW 325i right at the price to trade. Tyde was very helpful and friendly. We had a great overall experience with the whole staff at BMW. Looking forward to visiting Chattanooga BMW for our service and buying another BMW in the future with Chattanooga BMW. Darryl and Carla Jo

lisa.ragghianti

Nov 20, 2014

We drove from Memphis to Chattanooga to purchase our vehicle. I have to say the car was presented fairly and was delivered as expected. We were there for pretty minimal time and were met with hospitality and professionalism. Johnathan Allers was courteous and professional in our dealings. Aaron Gentry was very knowledgeable of the vehicle.

Sandra Loftin

Nov 19, 2014

When we came to the dealership to look David Goforth greeted us and showed us the cars we were interested in. When I came back to test drive and get a quote on my trade in he was very helpful and friendly. We had a great overall experience.

High Performance Car Driver

Nov 18, 2014

After driving our 2014 751i x-drive BMW only 1950 miles in a year, the annual service was performed. While it was anticipated to take only about an hour to perform this service, it actually took 3 days to also repair wheel burrs that I advised him had occured a year earlier upon delivery. I was given a rental pickup truck to drive since they did not have any BMW loaners left for this unanticipated loaner need and the dealer did not provide courtesy van service to my home on Signal Mountain, which is about 30 minutes from the dealer. The annual service was performed and the car was washed in two days but the wheel burrs would need to wait another day and be performed at my home. Upon my return to pick up the BMW I spoke with the service manger and he advised me that he had changed their courtesy van approved routes and Signal Mountain was now a location that would be serviced by BMW of Chattanooga. The service manage also had the wheel burrs repaired at no cost to me. We purchased this BMW at this dealer and their customer service was excellent.

beamer5

Nov 13, 2014

DFThe overall experience was a warm hug!! Keith Rawls was a great to work with and made the purhcase of my Certified Preowned 2013 X5 a smooth and easy process. He is passionate about what he does and that was evident in the great customer service that he gave us. Leslie Williams was great with the paperwork/financial process and it is clear that she loves what she does!I live in Nashville, but the drive was truly worth the great deal that I received.

josephtodd

Nov 11, 2014

Impressed with the patience shown by the salespeople. It takes me a while to shop! They showed me many different cars. Loved the discounts on the car and the ability to get the different kinds of warranties.

pmkadam

Oct 30, 2014

Bought a 2014 328i. The price I got was best among the many dealers I contacted and this was the only place which had the car which the exact packages I was looking for. The sales staff was friendly and Christine made sure the was ready when I arrived there.

LisaR.

Oct 28, 2014

Jonathan Allers was extremely helpful in my purchase of my BMW. He was concerned that I received the proper information and the car I wanted. He could not have been more helpful. It was a pleasure working with him.

Kathy H

Oct 27, 2014

Everyone was so nice and helpful, my sales person helped me pick out the right car for me. Took his time and was very informative. I will go back to BMW of Chattanooga, when it becomes time to purchase another car. AWESOME

GLENN "GRAN TURISMO"

Oct 25, 2014

I'VE PURCHASED 3 DIFFERENT CARS FROM CHATTANOOGA BMW AND I DON'T HAVE A SINGLE COMPLAINT. I HAVE HAD ALL OF MY CARS SERVICED THERE AND SERVICE HAS ALWAYS BEEN GREAT. KEVIN FRAZIER AND ANDREA MASHBURN HAVE BEEN GREAT IN THE SERVICE DEPARTMENT. LESLIE HAS BEEN GREAT IN THE FINANCE DEPARTMENT. JONATHAN ALLERS HAS BEEN AN EXCELLENT SALES PERSON.

jthomas3

Oct 15, 2014

Johnthan Allers was a great help in making my decision for the 2014 320i jet black BMW will buy from him again. Lot of good people work at this dealership A guy name Cooper not listed below, and Red headed lady who completed my paperwork for me. Thanks again.

ashwlu14

Oct 7, 2014

After searching for an Audi Q5 for over 4 months and having terrible experiences at two separate local Audi dealerships, I ended up finding the exact car I wanted at BMW of Chattanooga. Being located in Atlanta, I emailed the team after seeing the car on AutoTrader and within 30 minutes I had been contacted by both an online sales concierge and a BMW Sales rep, Christine Dumas. Through a few phone conversations and emails, Christine was incredibly helpful and professional and let me know that the BMW team would be happy to drive the car to Atlanta to save me a trip. After literally walking into dealerships where I couldn't get anyone's attention and experience being lied to about car availability and pricing, working with Christine and team was an incredibly refreshing and dare I say enjoyable experience. The car was priced incredibly competitively and was in pristine condition when it arrived in my driveway. Jonathan in the finance department was also a dream to work with, as he took the time to explain all the facets of the paper work and sent everything over quickly and efficiently. After I noticed a mistake in the paperwork, he called me after hours on a Friday to make let me know that everything was corrected and taken care of for me. Overall this was an excellent car buying experience and I will certainly recommend these folks to all of my friends, since completing a transaction for someone living in another state didn't seem to be a problem at all for the BMW of Chattanooga team.

Gapthorp

Oct 3, 2014

Highly professional staff at BMW Chattanooga who distinguish themselves by their singular focus on best customer service and their dedication to addressing issues quiclkly and fairly. They care and it shows.

CathyleeD

Oct 3, 2014

Kelly, Nick, Christine, & Kevin are all awesome! From the test drive to the repair this past week (for an after market add-on through one of their vendors), every experience we've had with BMW of Chattanooga has been great. Everyone is friendly, courteous, and professional, we recommend the, to anyone looking for an awesome vehicle and wonderful after-the-sale service!

Happy Customer

Oct 3, 2014

One of the greatest assets of BMW of Chattanooga - the people who work there. They treated me with care and respect.. I bought a car without my husband with me and we feel I got a great deal. Jamie - salesman - went above and beyond to find the car I was looking for. I'll definitely drive the two hours to deal with these folks.

Tm

Sep 29, 2014

I scheduled the replacement of a cup holder on my 2011 328i for Sept. 17, 2014 (my first BMW and my first visit for service). Nick checked the car's maintenance history and informed me that a recall was active for the car as well. My car was taken into the shop at the scheduled time and the cup holder was replaced very quickly. The other maintenance required up to four hours. Since their shop was completely full and other cars were cycled through the whole day, this took a little longer than initially estimated. Which was completely understandable. I like their complete maintenance history system; especially since I had purchased this car used only two months prior and had little knowledge of it's history. I know now that my car was maintained by this dealership since it's initial purchase. This information, coupled with the mechanic's (Everett) report to me concerning the good condition of my car, left me with a more knowledgeable and comfortable understanding of my "new" BMW. While there this visit, as well as prior visits, I'm left with good feelings about this dealership; from their large, clean, customer oriented facility to the sincere friendliness and concern of all of the employees I've met so far in every department..

jgroup4

Sep 27, 2014

This was my second BMW 528i and I am always satisfied with the friendly and caring associates at BMW of Chattanooga. The service department is the best.

craigintn2014

Sep 24, 2014

only issue i had was when i spoke to the sales person before i came i told her i wanted a note under 250 a month instead my car payment is $330 a month which is the highest limit for me. i needed a car and thats the only issue i had is i didnt expect nor want a high payment every month. other than that i love the car.....

zc2506

Sep 17, 2014

Could not be happier with the car and the level of professionalism and courtesy I received during the purchase of my new 5 series. Got a great deal on the car I wanted and enjoyed dealing with everyone in the sales team.

Sassy69

Sep 2, 2014

When I needed a car and my daughter found my car I was excited then she said we would have to drive to Chattanoga to get it. I issued negative responses but the dealership had a car that suited all my wants.Well I am glad I did . Even though I was not buying a BMW I was treated as thou I was. From Jonathan our salesperson to the lady who heads your finance department I was given nothing but the royal treatment. I could go on forever my will try not to ramble on. I recommend this dealership to everyone. It is the best and even thou I will provably never have a BMW I will never go any other place. These people were great.

Eddie R

Aug 27, 2014

We had an excellent experience at BMW of Chattanooga. They worked very hard to find us the car we wanted and to get the deal done. Jonathan Allers is a very understanding salesperson who provides excellent customer service. The finance department is exceptionally nice. Jonathan Lickliter is a great resource and has answers to all your questions. Cooper was a pleasure to work with. Leslie in finance was also very nice and helped us with some good ideas. They also gave us a fair price on our trade which most places will not do. BMW of Chattanooga will bend over backwards to make sure you are a satisfied customer. You should buy your next car from BMW of Chattanooga. We will be repeat customers. With the exceptional service provided at BMW of Chattanooga, I would not go anywhere else to buy a car.

Jamzzin

Aug 22, 2014

I just want to thank both jonathan Allers and Jamie steinmeyer. I went to look for a new bmw and both jonathan and jamie were very helpful I looked at several cars and test drove several BMW s before actually choosing a vehicle they were very patient with me. Jonathan gave me soo much feed back on the BMWs that helped me make my decision on which car to take. I can honestly say that they have the best customer service ever . I was very satisfied with the model that I chose .. There very friendly and also so supportive even after I bought my car . Jonathan allers helped me with everything that I needed to know about my BMW .. BMW of chattanooga is a great place to buy a vehicle.

beibei650

Aug 17, 2014

Price negotiation on the trade in value was painless and transaction was smooth. Will shop here again if there is another good deal available.I find some reviews here funny to read. First of all, set your expectations correctly. When you get a used car, EXPECT to see problems whether it's CPOed or not. Without a problem, the previous owner has little reason to dump it. Don't tell me the lease returns.because they always have options to buy back the car at lease end at a big discount. Second, price is king. I spent 34k on a 2012 CPO car with sticker price equal to 62k, and I'm happy with it although it has some small issues. If you want no trouble, get a new car. If you cannot afford it, get a used one if the price is right, and deal with the potential problems on your own. The CPO technicians have little incentive to fully examine these cars in every detail. It's YOUR responsibility because it's YOUR car. If it takes you 3 hours to drive to the nearest BMW dealership, you probably shouldn't get a BMW in the first place, new or used. My dealer is 1.5 miles from my home and if I move to a new home closer to a Mercedes dealer, I may switch to Mercedes.

jwk907

Aug 13, 2014

Took over a month to get title application so I could get a tag on the car. Probably wouldn't have it now if I hadn't called and complained. They also collected more tax than they sent to the courthouse when I went to get tag. This caused me to pay additional money out of pocket. Either a mistake or they're just crooks

Riob864

Aug 11, 2014

Purchased a used bmw 08 3 series clean and runs perfect, the only problem is the brakes vibrates everytime I use it.Overall I would definitely recommend this dealership to anyone. Good service also nice and friendly staff. Two thumbs up for david and jonathan for helping.

Ramtruckbuyer

Aug 9, 2014

David Goforth was patient and supportive as we drove and considered several vehicles before deciding on the one model that met our criteria. I would certainly recommend BMW of Chattanooga as an excellent place to buy a vehicle.

Memsahib

Aug 5, 2014

David Goforth met us at the door and had the car we had called about ready for us. He was very easy to work with and answered all of our questions. Made the buying experience pleasurable. We love the SUV we purchased.

lsusob75

Aug 1, 2014

I recently purchased a 1998 Z3 over the internet from a seller in Chicago, IL. I had the car shipped from Chicago to my home in Rome, GA. The next day (Thursday) I drove the car to the BMW dealership in Chattanooga to order a spare key since the car was delivered with only 1 key. I presented the Illinois title signed by the seller along with a bill of sale from the seller to me (buyer) also signed by the seller. The parts person said I needed a title in my name. I asked to see the parts manager. He came out and I showed him the documents. He also refused to order a key for me. Even though I have leased two BMWs and purchased one used BMW from them in the past and have had my current 04 530i and 95 M3 repaired and serviced there, I left in a huff and drove back to Rome. On Friday, I drove from my home in Rome to Marietta, GA and visited the parts department of Global Imports BMW. I requested to order a spare key. I showed them the same documentation that BMW of Chattanooga had refused to accept. They made copies of the title, bill of sale, and my GA drivers license and ordered a spare key for me. They were very courteous and professional at all times. This was the first time I had ever been in their dealership. So based on the different levels of service I received at the two locations, and the fact that driving from Rome, GA to Marietta, GA is about the same distance as driving to Chattanooga, TN I will be using Global Imports for any service or repairs required on any of my three BMWs in the future.

StrandedinTN

Jul 30, 2014

I've never experienced such poor service from any service department, much less a BMW dealership. We debated between sending the car to Chattanooga or Nashville for repairs. We chose Chattanooga for its proximity. I've already heard from Nashville twice (just checking in!). Chattanooga on the other hand has gone out of the way to be unresponsive. She claims to have not received several faxes and emails from the Richmond dealership re: warranty work. Richmond has tried calling and she dodges their phone calls as well. Turns out they hadn't even started to repair the car! Do yourself a favor and skip this dealer.

Susanstein

Jul 25, 2014

I had a great experience at BMW of Chattanooga. I litteraly had a day to decide on and purchase a car before heading out on a month long trip. David Goforth did a wonderful job showing me what was available on the lot and helping me decide if I wanted an SUV or a convertable. I ended up with a great convertable that I love that people stop me on the street telling me what a great looking car I have. I love the way it drives and even though it is a small car I feel safe as it is heavy and handles great. I look forward to working with David and BMW again in the future. -susan stein

dmullins1947

Jul 24, 2014

Working with Client Advisor Jonathan Allers was a satisfying and all-around positive experience. My wife and I met Jonathan at the BMW of Chattanooga dealership and got down to the business of discussing, test-driving, and then deciding to buy a 2011 BMW 328i sedan. We had done our homework by reviewing the initial quote he had e-mailed. So, when we met with him (and after much prior research on-line), we pretty much knew where the market price-point was and were not surprised that the dealership could not negotiate any lower on an already fair price. We figured we had made a decent deal that included a $300 discount offered by the General Manager, John Mclarty.With Jonathan's energy and good sense of humor, and with the expertise of Financial Manager Jonathan Lickliter, we had a very favorable opinion of the dealership by the time we drove off in our "new" BMW. There was a definite sense of team-pride conveyed by the dealership staff (to whom we were introduced), and in no way did we feel pressured to do anything of which we were uncomfortable. The facility is large and strikingly quite modern and inviting. I wholeheartedly encourage potential buyers to ask for Jonathan Allers when visiting the dealership, on-line or in-person.

wardbo

Jul 19, 2014

I have to say buying and closing was a excellent experience, but not when it came to getting the glove box fixed as it would not open. After ordering a new latch-lock it arrived . It was the wrong one. Paper work had to be re-copied and resent as it could not be found. I have not received any status up date. I have had to renew the temp tag as no regular tag has arrived. I have had this car about 6 weeks. Hope this can be settled soon. I do like the car.

tfgood

Jul 18, 2014

I purchased a 325i and I am very pleased with it, great car. Kerri Jenkins worked with me right from the start and did everything I asked and even more. Everyone there was helpful and worked hard to take care of my every need. I will certainly return when I am looking for another car and ask for Kerri Jenkins help, I can not say enough about her help and professional manner. Thanks

Mclass08

Jul 11, 2014

We had an excellent experience at BMW of Chattanooga. They worked very hard to find us the car we wanted and to get the deal done. Jonathan Allers is a very understanding salesperson who provides excellent customer service. The finance department is exceptionally nice. Jonathan Lickliter is a great resource and has answers to all your questions. Cooper was a pleasure to work with. Leslie in finance was also very nice and helped us with some good ideas. They also gave us a fair price on our trade which most places will not do. BMW of Chattanooga will bend over backwards to make sure you are a satisfied customer. You should buy your next car from BMW of Chattanooga. We will be repeat customers. With the exceptional service provided at BMW of Chattanooga, I would not go anywhere else to buy a car.

BGCooper

Jul 11, 2014

Ordered BMW X5 after two months of changing colors and engines (3 times). Jonathan was always accommodating with my changes and never pressured me to hurry or buy. His goal was my satisfaction with the purchase and the end result was the most awesome vehicle I have driven.Everyone there was very nice to me. I will definitely buy there again.

T Rodgers

Jul 8, 2014

Do not do business with these people. It is worth the drive to Atlanta to deal with Global or any other professional dealership. Our journey with BMW of Chattanooga began on Memorial Day weekend where we wasted half of Saturday only to receive a low ball trade offer. At this time we worked with Jonathan Lickliter. We received a phone call at the end of June from this dealership. They wanted to make a deal work as they needed numbers for the end of the 2nd quarter. We received an email from Cooper telling us our deal was approved. He called and informed us that we would need to pay double the money down that was discussed in conversations earlier that day. I explained to him that this was not going to happen. He then said we needed to find a car with fewer miles and referred us to Jonathan Allard. We found an Acura MDX that day; however, Allard informed us it was sold. This was not the case as he emailed us less than a week later asking if we were interested in the Acura. Before the Acura mysteriously became available again, Christine, another sales rep called us and worked out a deal on a Lexis that was located in Houston. Also on that same day, Saturday July 5, Jonathan Allard tells us the Acura is available due to credit issues with the person it was supposedly sold to. To save the shipping costs, it made more sense to buy the Acura then the Lexis. On July 7, emails were sent back and forth with Jonathan Allard telling us the deal was set to go and that I could come in around 4:30. I even confirmed with him at 2:30 whether I should come or not and the response I received was Absolutely. Upon arrival, I am confronted by Jonathan Lickliter who has now moved to the finance area. When I saw him coming up to me, I knew things were not going to go as planned as Lickliter is impossible to work with. After hearing his multiple excuses and back peddling about how everyone is out of the office and their sales staff has increased so not everyone is on the same page, I was completely frustrated. BMW of Chattanooga is full of miscommunication and false promises. I would encourage you to take your business elsewhere. This company does not deserve your business. I have purchased cars from Land Rover of Chattanooga, Long Mercedes and several other reputable dealerships in Chattanooga. Please utilize a dealership that respects customers and not BMW of Chattanooga.

klappy

Jul 5, 2014

This is our third time buying/leasing from this dealership and we will come back every time. Each employee is professional and the team works together to make each experience great.

mjsutter

Jun 23, 2014

I recently purchased a 1999 Honda Accord from this dealership. (Less than 2 weeks ago). I was assured that the car had been completely inspected by their mechanic, and because it was in excellent running condition, they had kept this trade on the lot for resale. The ticket price was $2481, however, after taxes, fees and etc. my total cost came in at $3500. Because I had already made the mistake of purchasing on craigslist and had ended up with a car for my daughter that had the check engine light disabled (I lost over $300 on that deal), I felt more confident purchasing from a reputable dealership. The car was purchased "as is", which is not uncommon with a used car purchase. In the last two weeks, my daughter has put less than 150 miles on the car, and while driving the check engine light came on, and the transmission began slipping. I contacted the dealership this weekend requesting a time to bring it in to have it checked. This was the response I received..."Good Morning,Im so sorry to hear that....... We always do a 124 point safety inspection and emission test. To save you a little bit of money I would take it first to a local mechanic if you have one and if not Economy Honda can diagnose the problem at their service center.. If she has put gas in it make sure she has the gas cap on tight that is alot of causes of the check engine light coming on."Are you kidding me? Being a local business owner, I will do everything in my power to ensure that EVERYONE is aware of the kind of dealership they are considering doing business with. We would have NEVER had this kind of experience with the Volvo dealership in Chattanooga where we have my husbands car maintained. Absolutely ridiculous. And I just threw away $3500. My advise...If a warranty is offered, PAY TOP dollar for it (which I am sure they will charge you). You are going to need it.

Tavares armour

Jun 23, 2014

The service that she gives each time is excellent. She follows up with you as she said she would. I feel like I can trust her with anything. The service manager walked up and volunteered to drive me to work himself. Thatis customer service

Kayla McIntyre

Jun 5, 2014

My sales rep was Aaron Gentry. He was phenomenal. He took his time and made sure that my fiance and I thoroughly understood everything. He checked in with us after the purchase and really made us feel good about our decision. BMW is a brand that sells itself, but Aaron's customer service will definitely have us purchasing another one!

Demetrius Leonard

Jun 3, 2014

It was a great experience working with Mrs. Dumas. She was very professional, patient, kind and respectful. She did not waist my time. I told her what I wanted and she did the rest.

Robert Slaton

Jun 2, 2014

Ronnie was excellent as always. SUPER service team .

John Lee

May 30, 2014

Exceptional. Jonathan was knowledgable and extremely helpful.

dziedzer

May 29, 2014

This is my second car from this dealer. Last car had problems with the local Acura dealer fixing and meeting my standards came and traded the acura for a BMW can't be happier.

pastorwdb

May 27, 2014

This is the Greatest Vehicle Purchasing Experience EVER!!!!! I've on my 6th BMW, located in the Midwest but was so impressed from the interpersonal authentic warmth from initial inquiry, I took a 6 hour trip to confirmed what I felt was conveyed across the phonce lines. WOW, we are still Buzzing and Beaming over the awesome Hospitality, DYNAMIC DEAL, wonderfully warm staff of Janora, Andi, Gary (Used Car Sales Manager), Ryan (New Car Manager), Leslie (Business Manager) and everyone we encountered during our entire experience from the time we entered the dealership doors. As I said earlier, I will definitely be back next year when I upgrade my 750Li and my Daughter will be back when she upgrades in two and a half years. I've purchased 6 BMER's over my lifetime from 5 different dealers and Chattanooga BMW was the absolute BEST and awesome with an asterisk. I'll never forget recieving the Ultimate Experience from the Ultimate staff honoring everything and MORE in the purchase of the Ultimate Driving Machine. As a Pastor, I will start with parishioners, family, friends and anyone looking to purchase a BMER that I can vouch, without any reservation whatsoever, your Dealership, Staff and DEAL are second to none and LEADS other Dealerships in Leaps and Bound. Thanks for an UNFORGETTABLE experience in another purchase of the Ultimate Driving Machine.

Pastor Willie D. bROWN

May 27, 2014

This is the Greatest Vehicle Purchasing Experience EVER!!!!! I've on my 6th BMW, located in the Midwest but was so impressed from the interpersonal authentic warmth from initial inquiry, I took a 6 hour trip to confirmed what I felt was conveyed across the phonce lines. WOW, we are still Buzzing and Beaming over the awesome Hospitality, DYNAMIC DEAL, wonderfully warm staff of Janora, Andi, Gary (Used Car Sales Manager), Ryan (New Car Manager), Leslie (Business Manager) and everyone we encountered during our entire experience from the time we entered the dealership doors. As I said earlier, I will definitely be back next year when I upgrade my 750Li and my Daughter will be back when she upgrades in two and a half years. I've purchased 6 BMER's over my lifetime from 5 different dealers and Chattanooga BMW was the absolute BEST and awesome with an asterisk. I'll never forget recieving the Ultimate Experience from the Ultimate staff honoring everything and MORE in the purchase of the Ultimate Driving Machine. As a Pastor, I will start with parishioners, family, friends and anyone looking to purchase a BMER that I can vouch, without any reservation whatsoever, your Dealership, Staff and DEAL are second to none and LEADS other Dealerships in Leaps and Bound. Thanks for an UNFORGETTABLE experience in another purchase of the Ultimate Driving Machine. Thanks again and God Bless You and our Entire Dealership...... Pastor Willie D. Brown

Monica Kinkade

May 26, 2014

Amazing service. Straight forward dealing. My husband is currently deployed, so picking up the vehicle in Chattanooga would have been challenge. Gary Ridge delivered the vehicle to my front door (Huntsville--two hour drive). The service provided by BMW Chattanooga could not be beaten by any other dealers in several states. Thank you!!

Mark Tilton

May 20, 2014

Fantastic experience and fantastic people to work with. They earn your business by being upfront and real, I was not rushed into anything. I drove a significant distance to work with this dealer though many are closer to me.

shanyelle hopper

May 19, 2014

sthem.n I walked in I felt welcomed I must say they are definitely much nicer then most dealerships in Chattanooga I love working with them.

David Steed

May 12, 2014

It was easy to get an appointment. Took vehicle in and it was serviced same day. Everyone was friendly and helpful. Great service.

garrett1160

May 9, 2014

As a 19 year old college student, and my first real attempt at purchasing a car from a dealership, I expected to receive the cold shoulder from a BMW dealership. However, they treated me with more respect as a buyer, regardless of my age, than I would have ever imagined. My salesperson, David Goforth, was amazing, a great guy, and genuinely wanted me to be a happy customer. He worked with me and made the car buying experience an absolutely amazing experience. I highly recommend BMW of Chattanooga. If every dealership operated as they do, the car buying experience would be much better. Thanks David, your the best!PS I absolutely love my AUDI Q7

bsegers

Apr 23, 2014

Jonathan Clower was the salesman we were scheduled to see. Jonathan was very professional and a pleasure to work with. Jonathan was not pushy or trying to have us buy a car the day we saw him. Jonathan described the features of the car we had in mind to buy and took us on a test drive of the vehicle. After the drive, Jonathan ask us how we like the ride and the features he explained to us. Jonathan made our car buying experience the best we had ever had. We talked to Jonathan about the price we were looking to pay for the car and we worked out a price we both could agree on. I would highly recommend BMW of Chattanooga to anyone who is in the market to buy a BMW and ask for Jonathan Clower to be your salesman.

Mgeorge17

Apr 22, 2014

I drove 4 hrs after finding an X3 online at this dealership. Jonathan Clower was awesome to work with and I am now a proud BMW owner!

ktwhite

Apr 21, 2014

Salesman very knowledgeable about his product. He was very friendly and has been a lot of help on several items after the sale.I would definitely recommend.

acfisher

Apr 14, 2014

Living in Atlanta, I found it very easy, pleasant and hassle free throughout the trade-in and purchasing process. All staff at BMW of Chattanooga is courteous, friendly and helpful. It is another example whereby BMW is focused on providing exceptional customerand quality service in executing against the company's overall core business strategy and philosophy.

jku

Apr 11, 2014

I received great customer service from Christine Dumas as well as the other staff at BMW of Chattanooga. Christine Dumas was very knowledgeable and very helpful in my car buying experience. I appreciate all her help answering my questions and helping me purchase my car in a timely manner. Thank you.

amcdanks

Apr 10, 2014

We walked in at almost 8pm and walked out with a car at about 9pm. It was easy as pie. We really appreciated Nate's working with us.

lesliemorey

Apr 9, 2014

Tyde & all the employees at BMW of Chattanooga made my husband & I feel like valued clients/customers the moment we stepped on to the dealership looking for a new car. Any questions we had during the new car buying process were answered in a timely manner. We would recommend Tyde & BMW of Chattanooga to any of our friends & family looking for another car.

bamaal21

Apr 8, 2014

Overall, a good experience. Facilities appeared clean and well maintained. My sales advisor, David Goforth, was very responsive to any questions I had and did not try to pressure me to buy any options or products that I didn't want. I felt the price I paid for my 428i (great car!) was fair. I'd use this dealership again.

Bw14

Apr 7, 2014

As soon as I got to the dealership I was greeted by Jonathan; the car I had originally went to see had already been sold. He was more than happy to help me find another one that had the same qualities and price range as the other. I did not feel pressured that I HAD to buy a car from them; I felt very comfortable. Everyone there is so friendly and welcoming. I LOVE the car that I purchased from them and would recommend Jonathan Lickliter to anyone in the market for a new car!

Scsh

Apr 5, 2014

Our experience at the BMW of Chattanootga was excellent. Our salesperson was knowledgeable and friendly. Our car came in a few hours late, but Jonathon kept us informed and brought the vehicle to us the following day. Most of all, we love our new car.

ahardaway

Apr 2, 2014

Perfect process! Great car! Awesome service. UNBELIEVEABLE price! I LOVE my car! Definitely coming back for future purchases. I'm a process professional... so I definitely appreciate the attention to service excellence and quality. Received VIP treatment and was not hassled at all. Aaron was the perfect sales associate.Also, the online service is the best! Janora is great to work with.

jfr9456

Apr 2, 2014

I had an exceptional experience at BMW of Chattanooga this past week. Aaron Gentry (client advisor) in particular made my experience much more comfortable than i ever expected. I am a long time BMW fan but I don't ever like the process of dealing with car sales people. I never gave the sense that i would buy necessarily (because it was true) but he never (not once) broke the line of pushing, leading, cajoling etc Instead, he allowed me to process... all the while being incredibly resourceful no over-statements, no smoke courteous and straight up.The rest of the staff were supportive in a similar way. It was exceptionally pleasent all around Thanks Aaron!

jtoliver

Mar 29, 2014

I purchased a 2014 X3. Buying process was quick, no BS, with all questions answered quickly. A couple of follow up issues were also handled to my satisfaction over the next several days.

Vipman51

Mar 29, 2014

Everything had happened in very dynamic and friendly style. Even not a customer of 7-series I was treated as a very valuable one. Very good personality of my sales consultant helped a lot to finalise the deal same dayValery

Robert W Willis

Mar 29, 2014

When shopping for a used car, I could not find what I was looking for in my area: ie; a quality used auto at a price I was comfortable with. After viewing the car I am now driving (purchased at BMW Chattanooga) I contacted the dealership and the rest is history! Mr. David Goforth was very professional and comfortably personal, both in our phone conversations and actual meeting, to show the auto. I was very impressed with the facility and hope my future dealings with the company are as upbeat as this was.

johnseals

Mar 28, 2014

ESales Department was awesome Chasity Owens was most helpful, non pressuring, and knowledgeable. Jonathan Ayers handled the sales transaction which went extremely smooth. I would recommend these folks to anyone and I will definitely be a customer for ever! John Atlanta Georgia

Melinda Burks

Mar 26, 2014

We had an excellent buying experience with BMW of Chattanooga. We had a unique situation as we had to buy a car for my daughter who is a college student because her car had been totaled in an accident. We live 7 hours away and it was definitely a challenge to find her a car long distance. She found a VW Tiguan in the used car inventory. Jonathan and Cooper were fantastic to deal with. Jonathan went out of his way to answer all questions and give feedback on the car. He even sent pictures to my daughter who was put of town before she saw the car in person. Jonathan kept in contact with us and made the purchase process so easy! My daughter was able to test drive the car and loved it! She was thrilled to find another Tiguan that was in excellent condition with low mileage. I would highly recommend BMW of Chattanooga. Excellent customer service and they truly go out of their way to answer questions! Will definitely recommend them to family and friends!

johnmmiller

Mar 25, 2014

We got a great deal from a great Client Adviser, Christine Dumas, on the BMW X3 that we wanted to purchase. This is our third new BMW and the second X3 so we knew what we were looking for. My wife and I are retired and live in Florida. We first tried local dealers and found them either overpriced or their inventory did not meet our needs. We then started searching the internet and fortunately, we found Christine who had the right car at the right price. There was no haggling over price as it was priced right to begin with. We were concerned about valuing our trade-in 600 miles away but a few emailed photos and it worked out very well. We were a little apprehensive about driving 600 miles with the possibility that they could totally reappraise our car upon our arrival. When we arrived the new car was very well presented, we were very cordially welcomed by Christine, and no one went over our trade-in with a microscope. The actual purchasing process was very professional with no surprises. Christine was very knowledgeable on the operation of the new BMW and explained its operation to us in detail. The bottom line is that we got the new car we wanted at a very good price and they were very fair with the price for our trade-in. Everything was handled in a very professional and enjoyable manner by both Christine and BMW of Chattanooga and I would highly recommend them.

ibjimmyr

Mar 15, 2014

This salesman went above and beyond the normal work that most salesman give to a customer. He was most courteous and very professional for such a young man, which speaks well of this BMW dealership and its purpose in satisfying customers above and beyond what most dealerships do. Me and the wife live about 120 miles from this dealership but are very satisfied with the friendliness and service all the personnel we came in contact with gave us. Would definitely look over this dealership's inventory the next time we are in need of a vehicle.

ErenJones

Mar 13, 2014

We greatly enjoyed our time spent at the BMW Chattanooga dealer. Jonathan Lickliter offered us fabulous service and personal attention. We were well pleased with the vehicle we purchased, as well as the warranty/maintenance packages that were offered to us. We will be recommending your services, and we are enjoying our 335. We've burned way too much gasoline already.... Thanks BMW guys! You get all 10s.

Mtshorter

Mar 5, 2014

Cooper and Jonathan were great to work with. I live and work in Nashville, which is 140 miles away, both are great communicators, which made the purchase seamless. I would recommend BMW of Chattanooga to anyone in the market for new or CPO BMW. Thanks,Matt ShorterGeneral Sales Manager, NovaCopy

Whitney13

Mar 4, 2014

I would strongly recommend BMW of Chattanooga to my colleagues. Every one was friendly and professional. They were professional and had a friendly disposition. I enjoyed the experience and felt welcomed. The price was down my alley and reasonable.

dianeaber

Mar 1, 2014

Great experience. Jonathan Clowers was our sales consultant and he did a great job. Very knowledgeable and not pushy at all. I will definitely do business with him again.

jdoscher1

Feb 28, 2014

Jonathon was very attentive to our needs. He did not attempt to sell us on a vehicle outside of our intended price range. His knowledge of the product was exceptional, and he answered all of our questions thoroughly. The dealership was very busy during a year-end sale, but our wait time was kept to a minimum.

Sandy Boyles

Feb 27, 2014

Andrea is always helpful and efficient. I trust her to take care of my car and help me make decisions about it.

Angie Tharpe

Feb 24, 2014

Always a pleasure to deal with John when my car needs service. This dealership always goes the extra mile. I have purchased several vehicles from them and every department is exceptional!!

Stanley Dressler

Feb 21, 2014

Andrea Mashburn is the best service associate I have every encountered in my 30 years of doing business with BMW. I hope she continues in your employ. Dr Dressler

James Hargrove

Feb 19, 2014

This was my first visit to the Chattanooga BMW after moving from Northern Virginia. I called twice before being able to set up an appointment. Ronnie set up my appointment and explained what was needed for my warranty service. When I brought my vehicle in Ronnie was not available, but Andrea assisted me. She was very courteous and helpful. Ronnie kept me informed of the status of the work which took a little longer than estimated. Ronnie was very courteous and helpful and offered a car wash and interior vacuuming later in the week because the car wash was down.

alayne58

Feb 18, 2014

My wife and really enjoyed the time we had with Randy! He has spent many months helping us find the right car. The one we purchased wasn't exactly what we were looking for and Randy told us that up front. He said that a car like this doesn't come along every day and he wanted to show it to us just to make sure we weren't interested. It turned out, that it was the car for us. My wife absolutely loves it. I want to thank Randy for knowing what we might like, even when we weren't sure ourselves. Also Leslie in finance was a real pleasure to work with as well. We have been dealing with BMW of Chattanooga for years with service and they are top notch.Thanks again,Archie Layne

ccouvillon

Feb 17, 2014

Just an easy transition. Jonathan was very helpful and knowledgeable and made our first BMW experience an easy one. I would highly recommend him to family and friends.

ByrdVT

Feb 14, 2014

My husband and I are very pleased with our purchase from BMW of Chattanooga. Our salesperson, Tyde McIntosh, was very professional, and he explained in depth the features of our new 328iX. We would definitely recommend Tyde and the dealership to friends.

Dobeys2

Feb 14, 2014

They were great. Rare to find a dealership that does exactly what they say. Nik followed up on Everything Tyde could not have been more helpful. Always helpful but never pushy

yorob1967

Feb 13, 2014

Sales staff was very knowledgeable of products and features. Randy was very willing to work with our schedule and timetables for vehicle purchase, and uniqueness of our deal as two cars were purchased at the same time. Only drawback with sales was for final deal closure, when a walk-in sale interrupted/delayed deal closure by over an hour. Financial services at the dealership had issues that had required resolution on-the-spot, or follow-up correction over several days. Dealership automatically selected higher interest rate (3.25%) and automatically enrolled loan into Gap insurance when only 60% of car cost being financed, and 2.99% interest available with no prior discussion or offers made to client. Also, on second car purchased, not all paperwork was included in deal package, which resulted in additional faxing/email, and vehicle registration paperwork not sent to applicable County until prompted by follow-up correspondence 20 days after the sale. Once the salesman was contacted over this matter, the registration issue was resolved in three business days. The financing attention to detail is the primary driver for the lesser scores on quality of work and overall experience.

Airborne101

Feb 11, 2014

Randy was very nice and professional. They walked us through all the cars that would be in our price range, even cars that were on other lots in the area saying that if we were interested in one of the other cars they would have them bring the car over for us to test drive. They were great to work with and the haggle free was pretty good. I have to say I wish all car buying experiences were as good!! They were very awesome to deal with.

Stephanie Sinkfield

Feb 10, 2014

Job well done but would have liked someone to call and inform me of the progress. I had to call twice before we received a respons on when the car would be ready. John does a great job and is very friendly!

Singing dove

Feb 6, 2014

I really enjoyed the experience; it was wonderful. The people were nice and friendly. I would certainly recommend BMW of Chattanooga to anyone and buy another vehicle from them.

mleonard1205

Feb 5, 2014

I was feel pleased with the service we got at BMW. Randy found the car we were looking for and gave us a good deal on it. We initially were going to just look at cars, but ended up buying a BMW the same day. I would recommend Randy and this dealership to anyone looking for a new or used car. The service was excellent and overall customer service was great.

roger428

Feb 4, 2014

I currently live in Petersburg, Va. I was in Chattanooga over the Christmas holiday visiting family. Stopped in Chattanooga BMW to check out a vehicle I saw from I-75. Turned out it was what I was looking for. I spoke briefly with Nik Stanke...got his card and left. A couple of weeks later I decided I wanted to get a 2014, 428. I reached out to my local BMW dealership and decided to contact Nik too. Turns out Nik did a fantastic job locating the vehicle I wanted. Even though we were communicating via email, he made the whole process simple, very pleasant, and without pressure. Nik, also made it worthwhile to drive the 500 miles back to Chattanooga.Jonathan Clower at Chattanooga BMW actually performed all the details of the sale and delivery process. He's a young man with a lot of class who presents the BMW brand very well. Another pleasant experience dealing with him.The bottom line is both Nik and Jonathan C. were extremely knowledgeable on BMWs....both are "car guys". I got a very good vibe from both and would highly recommend either one of them. They made the whole experience most pleasurable. I absolutely would recommend the dealership and particularly Nik and Jonathan C.Roger Hale2014, 428i, Mineral Grey, M Sport, 6 speed Manual Transmission....The Ultimate Driving MachinePS: I traded a Porsche Cayman and have not regretted it. I love the 4 !!!

joshuadgrady

Feb 4, 2014

Awesome from start to finish. Randy was on it and got me into my certified pre owned. Had a tail light go out 3 days later. I was in and out in no time. They even washed my new car. Exceptional service. Thanks BMW

Franci Raines

Feb 3, 2014

John Cantrell went above & beyond for us during our service visit. We were very pleased with the outcome and will definitely return for future BMW service.

nrpost

Feb 2, 2014

Despite a shiny showroom, this is a very average, very typical car dealer in all of the negative ways that implies.Theyre simply out to maximize profit. Lowball trade-in. $600 processing fee the salesman admitted was simply dealer profit. Missing options on the car that were not disclosed at the time of the sale. Scare tactics from the business manager to upsell third-party extended warranty ("damaged wheels, run-flat tires, electronic module repair costs are very expensive" etc.).Overall a very disappointing experience. I expected far better from a BMW dealer.

Teresa Jenkins

Jan 29, 2014

Service was able to make an appointment in a timely manner. Very pleasant to work with.

renetta kelly

Jan 27, 2014

John is always professional and he provided me with great customer service today

the_sobczaks

Jan 25, 2014

The sales staff of BMW of Chattanooga are top notch. I can't say enough about Randy Pugh. He was truly a blessing to our family and went above and beyond to make our car buying experience the best we have ever had. From the the time we stepped foot in the door till we drove off in our pre-owned car we were treated like family. I would highly recommend this dealer to anyone in the market for a new or pre-owned car. When I am in the market for another car BMW of Chattanooga will definitely be my first stop!

jessemiddlehurst1

Jan 25, 2014

Randy he's the best. i came in with what i had and he worked with me like i had all the money in the world. randy maid my first car buy a great one.

Debbie Rodda

Jan 24, 2014

It was wonderful & she even had a loaner car available. That was very helpful!

Donna Gholston

Jan 23, 2014

The service was exceptional. Ronnie was very courteous and efficient.

Brenda Brickhouse

Jan 22, 2014

Very efficient, nice indoor space to drop off and discuss service, clear feedback on what was done, free service for buying a new BMW is a great perk, appreciate cleaning the car

Andreas Havermann

Jan 20, 2014

Great Service with John. He did get service done very quickly that morning which made me stick to my schedule having the car getting fixed at the same time. Knowledge and support is great. Thanks! Andreas

Scott LaFoy

Jan 17, 2014

Excellent service. John is great ................................................

JenSartin

Jan 14, 2014

I was in the market for a nice used vehicle and BMW of Chattanooga listed a 2007 BMW X5 online. I never really gave BMW's a thought, but when I went by the dealership to look at this vehicle and take it for a test drive, the receptionist was very nice and led me right to the dealer I needed, Christine Dumas. From the test drive to making the final deal, she was very professional and helpful. I would most definitely recommend this dealership and salesperson to anyone.

Chad797

Jan 11, 2014

This guy was great!!! I told him what my monthly budget was and they hit that price first time!!! Randy was extremely nice and helpful!! I couldn't have asked for a better salesman!!!

JordanCornelison

Jan 11, 2014

Randy was great to work with he made the whole experience easy and simple. I will definitely be back at BMW of Chattanooga they took great care of us!!

George McCleskey

Jan 10, 2014

Good experience, timely completion of services. Too cold to wash the car I presume on 8 Jan 2014

Paul Benson

Jan 8, 2014

Brough car in at 7:30 for installation of new battery. Car was not ready until almost noon!

JohnnyMorette

Jan 7, 2014

I had a great experience with BMW of Chattanooga. Thank you Joe Craton for the experience and service you'd offered at your dealership. I'll definitely recommend your dealership to anyone interested in getting a BMW. Thank you.

Swhicks014

Jan 7, 2014

These guys did an incredible job!The entire process was smooth and flawless!Jonathan Clower did an incredible job!Pleased with entire process!My expectations were exceeded

Cfankhouser

Jan 5, 2014

David was so kind and helpful. He stayed late on Friday evening to call me right after I emailed the dealership through Autotrader. He discussed the vehicle with my husband and me at length and then he turned us over to Ryan to make the ultimate deal. We drove to Chattanooga the next morning and David had the car detailed and ready for us to test drive. He explained how to use the technology system and showed us all of the "bells and whistles" on the vehicle. He then showed us the dealership, the parts department, snack bar and the very impressive service department. He made our experience pressure free and very pleasant. He is a very fine young man and an asset to the Chattanooga BMW family.

Tamimc

Dec 28, 2013

Tyde is an asset to your company. He is very helpful, knowledgeable, caring, and patient! Tyde was wonderful to deal with when I purchased the car. John was very concerned and caring when I had a problem and had to take the car in.

bslaton

Dec 26, 2013

Outstanding deal made by Joe Craton, Leslie williams worked hard to get the best financing rate, John Cantrell in service is great. Good folks to deal with. Both of our BMW's were bought and are always serviced here.

Jack Lambert

Dec 23, 2013

The needs of the car were met. John Cantrell always tries his best to satisfyi

JEF1120

Dec 18, 2013

This is my second BMW from BMW of Chattanooga and I will return for my next BMW purchase. Jonathan Allers got me the deal that I needed to drive the car I wanted. Oh, I should mention that I drove all the way from Indianapolis, IN to buy my Bimmer from BMW of Chattanooga.

Kelray

Dec 18, 2013

Jonathan was excellent with his presentation and his helpfulness of the right car and right price. He was not at all pushy nor demanding. He has followed up with me several times since the sale

Scott Rix

Dec 16, 2013

Awesomer effort by Andrea and the team as usual . . . . . . . . . . . . .

Andreas Havermann

Dec 13, 2013

Very good service and good outstanding service partner John Thanks!

GLENN TAYLOR

Dec 11, 2013

THE SERVICE ON MY VEHICLE WAS PERFORMED IN A VERY TIMELY MANNER TO MY COMPLETE SATISFACTION. JOHN CANTRELL HAS ALWAYS BEEN HELPFUL AND CONSIDERATE.

Paul Satterthwaite

Dec 10, 2013

This visit was an unscheduled service for an issue with the battery. The service team acted promptly and resolved the problem within two hours and I was able to pick the vehicle up the same day.

denise rushing

Dec 6, 2013

Very good. Andrea said she would fax me the tire rebate form, so once that is received, it'll be a great experience. Thank you

Matt Dotson

Dec 5, 2013

Everyone always goes out of their way to make me feel welcome and at home. I am never let down when using BMW of Chattanooga.

Ronald Dickson

Dec 3, 2013

I was well treated by John when my car was brought in with a bad alternator I picked the car up on fri and again was very well treated by Andrea filling in for John. when I went to move my car to the rental car I discovered the [P]park button that you depress on the top of the gear selector was missing?? this is a item that gets used each time you use the car!! I went back into the service dept and asked andrea about what happened? I was told something like the person who cleaned the car lost it or it was broken. my first reaction to myself was why nobody told me? and was I going to get a replacement part? I live in fla and this trip was a family vacation to Chattanooga, so I am back in winter haven as I write this, my question would you look into this and let me know the resolution? its very akward to press your finger in the hole where the button used to be, and why would this go missing? thank you for handling this awaiting your reply sincerely yours Ron Dickson invoice #232791 again I was well treated and don't want to leave any wrong impression, my e-mail is chelronsalesataol.com

Mitch Keebler

Dec 2, 2013

Needed new tires for my 2006 325i. Ronnie was very helpful in determining the correct match and quoted an honest price.

fkirkpatrick

Dec 2, 2013

I'm very loyal to the BMW brand, all I have purchased in the last 10 years. The purchase experience at BMW of Chattanooga was very comfortable. I felt my sales advisor was looking out for my best interest in finding me a replacement for my daily driver - a BMW with over 130k miles and 13 years young. I purchased a Certified Pre-owned car that I hope will last me another 10 years.

Robyn Rhodes

Nov 28, 2013

Very pleasant experience- very professional..............................

LeSurgeon1960

Nov 28, 2013

I have been treated better at this dealership than any other dealership I have dealt with in Chattanooga, and I have used about 7 different ones in the past 30 years. It would be very nice if the correspondence could be sent to the principal buyer of the vehicle, not necessarily to the person whose name is on the title first. My wife has driven this car one time. This is my car, and Jonathan Allers knows this.

Maggs101

Nov 28, 2013

I went into the dealership thinking ahead that there was no way that they could take the negative equity off of my old vehicle I had and they told me they would take everything they could to work with my budget and the car I was wanting and they did thank you so much bmw of Chattanooga!!

marlenepieskas

Nov 26, 2013

Purchasing my car from BMW of Chattanooga was a great experience. I did not feel like they were trying to take advantage of me, as is the case in many car dealerships. I told them what I wanted and how much I was willing to spend. They were able to provide exactly what I wanted. I am a retired lady, and though it would have been nice, I could not afford a new BMW. However, I was treated as if I were buying their most expensive car.They went out of their way to keep in contact with me and make sure I am happy with my car. My salesman was David Goforth. He was very knowledgeable and answered all of my questions. He was polite and a very sweet person. He showed great concern that I am happy with my purchase. I would recommend him to anyone. All of the employees of the dealership that I had contact with were just super nice.I would not hesitate to recommend this dealership or this salesman to anyone. I am very impressed that you are not forgotten as soon as you drive off their lot. They have kept in touch with me continually offering their help if there is a problem. So far there have been no problems.

Larry English

Nov 20, 2013

Difficult to diagnose electrical gremlin took a long time to get fixed but everything seems to be working now.

gracecasealb

Nov 19, 2013

Randy Pugh is a ROCK STAR!!! We received excellance in customer service. Randy made the BMW shopping experience one to repeat. We will be recommending Randy to our co-workers, family and friends.

Angietharpe01

Nov 18, 2013

Have purchased several BMW's from here and Tyde is always a pleasure to work with. Will recommend to my friends. Love my 550 and my new Shely GT 500 I just purchased from there.

James Mendenhall

Nov 15, 2013

Andrea did a great job in keeping me advised as to the status of my X3 while getting the tires rotated and wheel alignment.

rdzeits

Nov 15, 2013

Overall, it was a good experience. Buying a certified preowned vehicle that had a major scratch go undetected is alarming, but eventually having the issue resolved will sit well with me when I search for my next car. Thanks.

Al LaMontagne

Nov 11, 2013

Very easy to schedule service. I waited and was surprised how quickly my car was ready.

Gary Gross

Nov 8, 2013

LImped in on a Saturday - Jeremy gave it about 30 min of effort, then sent us off with a loaner. He was honest with updates and made sure things were right before returning the car to us. Of course this is what we have come to expect from a company which advertises that they deliver the ultimate driving machine - we have two of them, and they're definitely the best in our opinion.

Danny Rymer

Nov 7, 2013

Andrea was very pleasant and listened to all that I needed to tell her. I appreciated being notified when the car was ready.

ma7sho

Nov 6, 2013

it was a real nice and easy process pruchasing a car when i came to BMW of Chattanooga. i was greeted by Jonathan Clower who was very energetic and very clear on what the offer included and excluded.overall, i really would recommend all to go there

Dvdyoun

Nov 4, 2013

Made the trip from Florida to buy a X5 diesel. Chattanooga BMW had the lowest price in the entire SW. My local Bmw dealers were not offering good discounts. Jonathan even picked me up from the airport. The entire process was smooth and we are very happy with the X5.

Ashley Jackson

Oct 30, 2013

Ronnie is very accomodating and not too pushy. I like that am will be more likely to make the needed repairs to my vehicle because he is not too pushy. Larry and Ronnie allowed me to move my appt. time 3 hrs. later which helped me tremendously.

kellerd

Oct 29, 2013

Great experience! We enjoyed working with Joe! He was very helpful and friendly. I would recommend Joe and the BMW dealership in Chattanooga to others.

Jeff Whitehead

Oct 28, 2013

As always, a quailty service was performed. Andrea makes getting an appointment easy and Larry always makes sure the job is performed to my satisfaction.

Anak

Oct 26, 2013

I was very pleased from the moment I called BMW of Chattanooga. My call was appropriately and curteously routed. Jeremy Goodwin in the service department treated me with the utmost professionalism and respect as I described the minor problems I was having with my 2007 BMW Z4. I drove in at my scheduled appointment time and asked to look at the new and preowned certified BMWs. I was considering a different vehicle due to high mileage on my current car and the need for more space for luggage when traveling. Jonathan Allers helped me without hesitance when I requested to take test drives in a couple of cars. He was very knowledgable about the cars and did not push me in any direction but instead listened to my wishes and desires in a vehicle if I chose to make a change in vehicle style. I ultimately decided a sedan would suit me better than my roadster at this stage of my life. Cooper Hopkins assisted me in choosing the appropriate extended warranty with both patience and high competence. Chasity Owen then insured the paperwork flowed flawlessly for my out state tag and title needs. The staff is certainly five star and for me, owning now my third BMW, their product is second to none.

H. L. Hackney

Oct 24, 2013

Andrea Mashburn is one of the most knowledgeable people I've dealt with at BMW. She's dedicated to her customers and takes responsibility for the work performed.

kimberjingle

Oct 24, 2013

BMW of Chattanooga went above and beyond to assist me with buying a used vehicle. Johnathan Allers was very kind, informative, and his friendliness without a hard-sell pressure was one of the reasons I bought my vehicle from BMW of Chattanooga. When I pointed out some minor flaws with the vehicle, Johnathan made sure they were repaired by the next day. The staff that handled the paperwork was very quick and efficient. The whole paperwork process took less than an hour and I was driving off the lot with my new (to me) vehicle with a great detailed job and a full tank of gas courtesy of the dealership. I couldn't have asked for a better buying experience. When it comes time for me to buy my next vehicle, I know I will be going back to BMW of Chattanooga. I have recommended them to my friends and family already.

AMetz

Oct 24, 2013

Everyone at the dealership was friendly and willing to answer any questions. It was our first time there and we loved the experience, much different than other dealerships that we have been to. I would definitely recommend BMW of Chattanooga and Jonathan Allers to anyone looking to purchase a vehicle.

sshariati

Oct 24, 2013

I bought a 2011 335d last month and my car has been in BMW of Nashville's service center since that time. The rear differential was bad, and so was the mass airflow meter (my check engine light came on 24 hrs after I bought the car). So I'm pretty unhappy, and wonder if my "pre-owned certified" BMW was ever actually inspected. Isn't BMW legally obligated to fully inspect the vehicle, in order to advertise it as "pre-owned certified"? I'm glad I bought a warranty--and that's pretty much the only reason I didn't return the car and ask for a refund. I'm greatly disappointed as a whole and I will certainly NOT be referring any business to this location. BMW of Nashville has been EXCELLENT in resolving this issue.

l.a.mcclure

Oct 23, 2013

came by Saturday, made appointment for Monday 10,21 at 10.30. Ronnie was ready to write up workorders and get the work. he reminded me that I\I need to have front end aligned and tires rotated and balanced. this was also done. overall service and service associate .. great

Kenzieleighkk

Oct 22, 2013

Jonathon was wonderful! He helped me out, as well as the rest of the amazing team at BMW Of Chattanooga. The process was easy and he made me feel comfortable with the car buying experience. I will always recommend all my friends and family to get their vehicle! I will only do any future car business with them!

Sandra Newberry

Oct 21, 2013

I always have a great experience at BMW John Cantrell is my service associate but Andrea Mashburn took great care of me today!

Michele Bowman

Oct 18, 2013

Andrea was incredibly responsive and patient with all my questions.

bsmaasen

Oct 17, 2013

Great place to buy a car. Drove almost 200 miles to make the deal. Love our new BMW! Jonathan Lickliter was most pleasant to work with and we got to help him in training a new sales person. Have bought several cars over the last 34 years, this was by far, one of the best experiences. Honestly, Stephanie and Barry Maasen

Mike Harrell

Oct 16, 2013

I came in for an oil change and found I needed a cooling system flush. John is always exceptional in his interaction with customers. I've witnessed him dealing with difficult customers and he skillfully diffuses tense situations.

wlliggett

Oct 14, 2013

Tyde sold my 2014 BMW Z4 to me at a much lower price than what the other dealers I contacted offered to sale it for. Later when I went to pick up my new car and was prepared to give my old car (1990 Buick Reveria) away, Tyde offered to accept my old car as a trade in and gave me a fair price for it. All personal contact was friendly and professional.

LegendBert

Oct 12, 2013

After years of hemming and hawing, we decided to buy a BMW X3 through Christine Dumas. We were so pleased with all aspects of the experience that we bought a second one! Need I say more?

melvin1203

Oct 8, 2013

Jonathan and Cooper were great to work with. The overall experience we had with BMW was great. Cooper and Jonathan made the deal quick and easy. I'd buy another vehicle from BMW. Hopefully the two of them will still be with BMW in a couple of years when I'm ready for another vehicle.

scottx3

Oct 4, 2013

Joe Craton is the epitome of professionalism and I consider him a true friend. John McLarty went the extra mile to get our deal done and Leslie Williams was delightful. An excellent experience overall.

AshleyM0520

Sep 30, 2013

Randy made our experience at BMW a great one and the best we have had thus far. He was very patient with us, went into great detail, and showed us all of our options. He was very knowledgeable of the cars and products he was showing. We have never had an experience this great at any dealership and will definately continue to do business here.

TroyLanier

Sep 27, 2013

Mostly worked with Randy Pugh. My first out of state, sight unseen purchase, and the experience was outstanding, from the price to customer service. Deal is done, car is delivered and Randy is still just as customer focused as he was before the sale. Says a lot since he knows that I live 1500 miles away and unlikely I'll be back. Hopefully this review will steer some business his way, because if he works this hard for someone across the country can't image how hard he'll work for someone local.

JennyBryant

Sep 26, 2013

Gary Ridge went above and beyond to help my son and I get into a great used vehicle. Gary helped us in many ways and was kind, considerate, and no pressure! I highly recommend BMW of Chattanooga and ask for Gary Ridge he will treat you right!

hysham

Sep 26, 2013

I was very impressed with the professionalism, customer focus, and service I received from Randy. I have purchased many cars in my life and had disdain for the experience prior to having Randy help me with the purchase of my BMW. He did a great job and made the entier experience enjoyable. I am very satisfied with how I was treated, with the car I pruchased, and with the entire experience.

dholsinger

Sep 23, 2013

To be honest, we didn't intend to trade on that day, and we got a deal "we couden refuse". Wonderful work by Christine to make the afternoon a very exciting time for my wife as she drove off in her (new to her) white w/red interior 2011 Z-4. This also made me a HERO AT HOME! (It was a remarkable deal and everyone, from service to financial at Chattanooga BMW are incredibly friendly and helpful. I was impressed. Obviously.)

CarlHames

Sep 13, 2013

I would definitely recommend Randy Pugh and BMW of Chattanooga to anyone in the market for a new car. Randy went above and beyond when it came to the time and attention he gave us during the sales process. We went on multiple test drives, and he helped us select the best car for us. Randy and other staff stayed with us until after 11pm on a Saturday night to complete the sale, and did not make us feel rushed at all. If there was any question we threw at him that he was not 100% sure of the answer, he found out for us immediately. Everyone we dealt with at the dealership was "top notch". The car we drove home was incredible. It has to be the most fun car we have ever owned.

arnoldwhite

Sep 10, 2013

We already had in mind what we wanted and the ballpark price we wanted to pay. This dealership met and far exceeded in performance both in friendliness, quality and service. Christine Dumas was our sales person and she was wonderful. She's just down home folks who loves people and wants them to be happy. We would recommend this dealership and Christine to anyone who is car shopping.Arnold and Emma White, Nashville, TN

dbansfca

Aug 31, 2013

Great experience. Courteous and professional staff willing to go the extra distance to earn your business and work out a deal that is fair to all parties. Their cars are competitively priced and are represent a good value in the marketplace. A1.

opus4013

Aug 29, 2013

I went to the BMW dealership to look at a mini cooper that I had found online. I entered the dealership and was greeted by Gary and he showed me the mini cooper along with other vehicles in my price range. I thanked him and told him that I had just started looking and would get back with him about test driving a vehicle. There was no pressure or hard core selling...he said that was fine. I looked at many other dealers but did not find the good prices that BMW offered. I went back and test drove a Nissan Altima and loved it but wanted to think on it another day. Again Gary did not pressure me and let me go home and think about it.... I went back and bought the car the next day. Nobody else could match their price and the friendly service that I received. I would recommend this dealer and Gary to anybody looking for a car..new or used. There will be no pressure and excellent customer service and great prices.

PaulVarian

Aug 22, 2013

I purchased a 2001 Acura CL Type-S. I had to drive from out of state to get the car and I called in advance to let the dealership know I would be arriving. While I was on the road to the dealership I was called by the dealership and informed that the vehicle was not ready that during an inspection it was discovered the front motor mount was bad and needed to be replaced. The dealership gave me the option of picking up the car "as is" with the promise of a new motor mount and a $200 credit off the car or waiting 3-5 days for the repair to be made. I opted to pick up the car and have the part shipped to me. I could not schedule another road trip to view the car.Upon arrival I was asked to wait. The wait turned into a 30 min wait before I was finally greeted by the salesman Mr. Randy Pugh. Mr. Pugh must have been very busy as he knew very little about the car and obviously had not had an opportunity to go over the vehicle. I along with the salesman took the vehicle for a road test. And in-fact the front motor mount was bad. Also the front rotors were warped and the electric mirrors were nonoperational. But the price was good and this was a "used" car so I committed to purchase the vehicle. The process to purchase the vehicle was another time consuming event and I was paying with cash I can only imagine how long it is for those buying on credit. The real sore spot was the final agreement was produced and I was charged a $600 "document fee". I asked Mr Pugh what the document fee was and he had no clue. I informed Mr. Pugh that I would walk away from the deal for a $600 fee that could not be explained. For reference the $600 represented almost 10% of the asking price for the car. During the conversation Mr. Pugh indicated that the fee was to "re-cope" the loss of the motor mount and the $200 credit given for installation. This comment did not make things better. I informed Mr. Pugh that he should go get his business manager as I was about to walk away.After waiting another 20 min the business manager arrived. She was very pleasant and explained the "document fee was for prepping the vehicle, cleaning the vehicle and filling the tank as well as lot storage fees and various other expenses. I then asked how long the vehicle had been on the lot and was informed that it was less than 10 day on the lot. I also asked when the "prepping and cleaning" was to be done as the car still had marks from the mechanic that conducted the inspection the identified the motor mount problem. I informed the business manager there was no way I was paying $600 for fees typically reserved for factory new cars not for cars purchased "as is". I started to walk away and she immediately cut the fee in half to $300. This only justified my concern that I was being treated unfairly as such I indicated that $300 was still too high and after more discussion I agreed to pay a $200 document fee. For all that I did get a full tank of gas.I was also informed that title and tag would be handled by the dealership and yes I paid for the service. Three weeks into the temporary tag I received a document from the dealer, the old owners title and a refund for the title fee they charged me. Apparently completing the title paperwork before the dealer temporary tag expired was too complicate so the papers were mailed to me to deal with. Over all the only thing good about this dealership is the price of the used car. I cant help but think it I would have had a better time if I had been purchasing one of the 7-series BMW's on the floor. But then I guess if your spending $85K the "document fees" amount to pocket change. Again I will not recommend people go to BMW of Chattanooga for any car purchase new or used.

dana399

Aug 21, 2013

The sales staff at Chattanooga worked diligently to aid us in buying the car we wanted. They were helpful, curteous, and knowledgable about the car we purchased. The time they spent with us getting to know our new car was very much appreciated. The nice lady in finance walked us through the options on warranties and service for the car. I honestly do not know what else they could have done to make the experience more enjoyable.

Jimmyb47

Aug 20, 2013

Very easy to work with. Quick. They went over in detail how my car worked. They followed up to make sure every thing was ok.

Vtongsta

Aug 15, 2013

The staffs are very nice and friendly, they took care of me and get down to business and answers all my questions I have. I would recommend friends to go buy car from there

GregB

Aug 12, 2013

I was contacted by a customer service representative who was friendly and encouraged me to come in to have my trade assessed as she stated that they needed my vehicle. I was treated well during my visit and provided with good information about my vehicle and the buying process. I was interested in a pre-owned VW that was at the dealer. The price was very aggressive.

y2

Aug 4, 2013

In a past 14 months I bought from BMW of Chattanooga 3 cars, two new and 1 used. The attitude to clients is awesome, the stuff is very friendly, car prices are attractive and competitive. They resolve difficult moments well and easy. Mr. Jonathan Lickliter is the very knowing sales adviser and a very nice person. I will definitely by from them my next vehicle and strongly recommend this dealership to other customers. Eugene Grechko

Tom1981

Aug 1, 2013

Gary Ridge was extremely helpful throughout the process. His product knowledge was obvious. He went to great lengths to get me exactly the car I wanted. The financing process was also very professional. I traded a BMW328i convertible I purchased at this dealership; so, I was well aware of the excellent service they provide.

gap0464

Jul 23, 2013

This was the third vehicle where Gary Ridge has facilitated the purchase. I have found Gary very knowledge about the products offered, as well as, the market. He is professional and patient taking time to answer all my questions and ensured I was well aware of all the options available on the vehicles and regarding the vehicles. I highly recommend Gary for a positive purchase experience.

Ajcool

Jul 20, 2013

This is my second purchase from BMW Chattanooga. I absolutely love this dealership. My sales consultant Isabel (sold me both BMWs) is fantastic. She is very knowledgable and confident. I think she is one if their best. She is so accommodating and trustworthy. I am constantly telling folks to go see her!!

Andrew Sales

Jul 16, 2013

Johnathan did a great job with the sales process, however the service center and finance dept. is questionable. Im am not impressed with the after sale experience and question their integrity. I am still purusing issues with my purchase that have yet to be resolved.

AshleyDillon

Jul 10, 2013

The transaction was smooth. We brought our children, two and four, and the employees were great keeping them entertained while we went through the process of buying our SUV. Overall, the experience was great, but we were a little disappointed we weren't able to negotiate for the price. However, everyone was friendly and helpful and we walked away happy.

dmchugh301

Jul 9, 2013

Jonathan was very knowledgeable, and extremely helpful. It was a challenge purchasing a vehicle over the phone, and in a hurry. Johnathan helped my wife and I expedite the process, and helped us to make decisions without being able to be present. This was our fourth purchase on a BMW, and we will now only use BMW of Chattanooga on our future services and purchases. Thank you!

John13535

Jun 24, 2013

Christine was most helpful in working with us on our purchase of a VERY lightly 'used' 2013 BMW 5 series. She was able to get information to us quickly on the features of the car as well as working out a good trade for our current BMW. Finally, she was very generous with her time offering to drive the car to Nashville to meet us. This saved us over 4 hours of drive time for the transaction! The actual sale paperwork was very fast and easy. We will definitely contact her the next time we are in the market.

Tobecroy

Jun 21, 2013

Christine was the best! She was very helpful and got me into a car that I didn't think I could buy. The dealership is extremely nice and everyone is friendly.

JMD59

Jun 17, 2013

Outstanding car-buying experience! Tyde McIntosh worked very hard to ensure I was pleased with the trade-in value of my 2007 BMW, and got a good price for the 2011 BMW I purchased. All of the folks at the dealership were professional, friendly, and very easy to work with throughout this process. I have bought quite a few vehicles over the years (for myself and for the family), and this was easily the best and easiest car-buying experience I have ever had. I would not hesitate to recommend BMW Chattanooga to friends and others, and I look forward to enjoying my car and working with the folks at BMW in the future.

bmwbarry

May 23, 2013

well i came into the delership on a friday night just to look around and i met jonathan lickliter and told him what i was looking for and he sat down with me and showed me what he had in stock.he was very helpful.i picked out a 2008 335i and he had the finance department look to see if i would be able to get that car and i was approved.and i got my first bmw that night i was very happy .jonathan is a great sales person he is very friendly and showes that he cares about the customer.and when it comes time to trade up to a newer model i will go back to bmw of chattanooga and talk to jonathan.thanks for making my dreams come true.sincerly barry mullins.

Tom19122

May 22, 2013

Wow is all I can say about BMW of Chattanooga! I bought my 2007 CPO in 08 and Tyde knocked it out of the park. I never once felt pressured or rushed. Tyde was trustworthy and honest! I will definitely purchace my next car or SUV from BMW of Chattanooga!

Lmstevens

Apr 27, 2013

Brian was truthful and well informed about the vehicle he sold us, even though it was not a BMW. He took his time and energy to make the whole experience at the dealership a good one.

yaremasi

Apr 22, 2013

Bith Nik and Lebron were excellent to deal with. They make my buying experience a pleasure. The customer service is top notch. They made my wife and son comfortable while getting my car ready. I am extemely pleased with this dealership and will do business with them again. I can not say one negative thing about Nik, Lebron or this dealership.

yvonnelong

Apr 17, 2013

Doug was very helpful in determining my needs and then assisting me in matching my needs to a model of BMW that would fill those needs. Doug was very knowledgeable and was willing to spend time with me to make sure that I understood all the options on the model that I was looking to purchase. At the time of purchase Doug continued to be of the highest service to make the transaction a smooth one. I would definitely recommend to family, friends and anyone that I may come in contact with looking to purchase a BMW to call Doug.

chattanoogajon

Apr 9, 2013

I have using BMW of Chattanooga for quite some time. The consistency of care, professionalism and quality of work have always been ideal. Frankly, the care that is shown through service is the primary indicator as to the value of the dealership for me and my family. BMW's cost a little more than some of the brands out there... However, because of dealerships like BMW of Chattanooga and their incredible staff, every dime is justified - and then some. I can not imagine purchasing from or servicing with anyone else. Monica Parker and John Cantrell are genuine assets to this dealership and we appreciate the extra mile they are always willing to go.

mvl472

Apr 1, 2013

Great and fast experience! Doug was very helpful in finding the right car for me and getting me a good deal for my trade in :)

jsrosesrus

Mar 27, 2013

I recently purchased an awesome car that I can't rave enough about. Doug helped me find a car that was within my price range. I was looking for a very difficult car to find being that I had a certain price range and wasn't willing to purchase just any car because it fell within that range. Doug continued to look for cars for me and would email me different cars on a regular basis. He didn't give up helping me even though it was difficult to find a car I would say "yes" to. He continued to be helpful and friendly even after finding me multiple cars over approximately two months that I didn't want. Once he did find the car he knew I would want he contacted me immediately and let me know that it was the one. It indeed was the one and I love this car. I can't recommend Doug or the BMW of Chattanooga highly enough.

x98123

Mar 24, 2013

The dealer offered a very competitive price. I was buying this car from out of state, and Nik provided great pictures of the car, the window sticker, and the CPO inspection. Nik and others at the dealer provided great assistance in completing the necessary purchase documents and preparing the car for shipping.

jacknwindstone

Mar 19, 2013

We were in the market to purchase a new 328i BMW and started searching dealers in Tennesee and Georgia. After comparing each dealer, I decided to go to BMW of Chattanooga for a visit. There I met Isabel Ober, a very charming and charismatic young lady. She was very knowledgeable about the BMW line. She answered all my questions and introduced me to the new car sales manager who was equally as personable. We did not reach an agreeable price the first day, but did reach one that I was happy with in the next few days. In dealing with Isabel my wife and I enjoyed an extremely comfortable atmosphere. We were made to feel at home with none of the added pressures you receive from other dealers. This is absolutely a great experience and we are looking forward to prolonging it for many years to come. A great car and a great dealer, hard to find these days. Thanks to Isabel and all at BMW of Chattanooga. Sincerely, Jack Holloway

Liann

Mar 16, 2013

This is my first BMW purchase. The service I received from Brian was exceptional. During my test drive Brian explained the car features in detail and the benefits of owning a CPO BMW. His explanation and the driving experience sold the car. Leslie in Finance explained and provided a better finance option than my credit union was offering. I felt good about the deal I received. I left smiling and I'm still smiling! Thank you for a memorable first purchase. I look forward to working with everyone when I purchase my next BMW.

AngieTharpe

Feb 5, 2013

Great experience! Our sales experience started with the GM Daniel. He made sure every step of our buying experience was handled. Nik was very knowledgeable about the product.

Holmes9345

Jan 23, 2013

I initially approached this dealership with a third party buying service price for my intended vehicle. That offer/price specified another dealership. I was pleased BMW of Chattanooga was willing to match that price ... as working with the local dealership benefits both of us. My sales person was very knowledgeable and helpful throughout the process.

wdmccardell

Jan 18, 2013

I own a 330i and a x3 and very happy with both vehicles. i have done business with bmw of chattanooga for 4 years and very pleased with the vehicles and the service.i highly recommend this dealership for first timers or repeat customers. Thanks a lot for everything Danny McCardell

glenda.jackson.5030

Jan 15, 2013

Very professional and friendly staff. Job well done. I will recommend this dealership to all my friends and family. This is my 3rd lease with BMW well satisfiedand will continue doing business with BMW.

leevigrimmett

Jan 10, 2013

Friendly outgoing personnel willing to make the ownership experience and enjoyable one. The service department is very clean and you can see the pride in the work they peform on all BMWs.

neitarimmer

Jan 4, 2013

I had a 2002 BMW 330CI that needed a lot of work done on it and it had over 148,000 miles on it. I really wanted to trade for another BMW, even another used one but newer model. There just wasn't anything available that I could afford. But Christine took the initiave and asked if there was any other car I would consider. I mentioned the VW. She right away figured trade in and payments and got it worked out so that I could aford the car. I was expecting a Beetle, but instead when I went out to see the car I didn't see a VW, instead I saw a beautiful black coup sitting in front outside. Cristine told me that was my car and I couldn't believe it. On top of that it was a hard top convertable. I could not have been happier!Naturally after driving two BMW convertables, I wanted another BMW, but it was luck before. It is hard to drive any other car after driving the "LEAN, MEAN DRIVING MACHINE!" but I have adjusted pretty well and am enjoying my "new" car, thanks to Christine.I also mentioned Jeremy because he has since had to repair and replace the left sun visor that was broken. He gave me a lot of advice and actually knew this car and it's owner and was very curteous and helpful. Very sincerly yours, Neita C. Rimmer

james a. pinion

Dec 31, 2012

Johnathan was great. He's low key, low pressure and easy to talk to. We got a good deal and are pleased with the entire process. This is our second BMW, and it won't be our last. Visit Johnathan;he knows what he's doing.

335iwindingroad

Dec 21, 2012

I had a great experience with Tyde Mcintosh and BMW of Chattanooga. I was able to get a fair price with great customer service. The entire experience was top notch and I would highly recommend them.

amburrrito4

Dec 12, 2012

My salesman Jonathan Lickliter was very helpful. He made sure I got the vehicle I wanted especially since I bought a Hyundai and hated it not too long ago. He helped me pick out the perfect BMW. He was very friendly and made my car buying process as easy as possible. He also does follow up calls to insure that you are still happy. The other lady I dealt with was Leslie, she was also very friendly during the whole process. I would def. refer someone back to BMW, actually yesterday I sent my mom over there. Keep up the awesome work!

atwilder

Nov 30, 2012

When we walked into the dealership, we were automatically taken care of without a wait. While the process of buying the vehicle took time, we were always treated with respect and hospitality. We appreciated the kindness the dealership bestowed upon us and they made the process as easy as possible on us.

Tenscort

Nov 27, 2012

Brian was great - he worked with us to get a price we could accept, and was very patient with us as we spent time to learn the advantages of our new car. Also, Lebron worked with us to get our price where we needed it. Great experience!

Serena Lau

Nov 21, 2012

Nik has been the most pleasant and helpful client advisor I have had the pleasure to deal with. I will return to BMW! Thank you!

jerrybrock

Nov 19, 2012

Very supportive and responsive. I live in Nashville and bought the car by phone and pictures that Brian sent. I thought the price was about $1000 high.

Z-4_Driver

Oct 31, 2012

Extremely friendly sales staff. Their attitude toward me is one of the main reasons that I bought a car from BMW of Chattanooga instead of a competitor that seemed disinterested in my business. I have been by the dealership after the sale and the staff is still just as friendly and pleasant as before the sale. Other customers have also highly recommended them to me. Yes, I do recommend this dealership to other potential buyers.

Dgrime

Oct 26, 2012

Very professional, friendly and they didnt seem to mind that they were having to lock up a couple hours later than normal. Do know if I like the no haggle price, but we got a fair deal. This is our first experience with this dealer and if they keep up the good work it wont be our last.

David Earls

Oct 15, 2012

Honorable associates who give meaning to BMW of Chattanooga! Business is based on the repeat and not the initial sale and " I'LL BE BACK".

Gary N. Davis

Oct 13, 2012

I have always been a fan of BMW. In 2008 I purchased a new 535i from BMW of Chattanooga. I was treated very well by the dealership and the sales and management personnel. When I was ready to purchase another car I returned to BMW of Chattanooga. I e-mailed an inquiry about new inventory and Christine Dumas answered my request immediately. I made an appointment with her, at my earliest convenience, and purchased a new 2013 BMW 535i from her that same day. After the sale Christine e-mailed and called on the 'phone to ensure that I was satisfied with the car. I have been treated the way I expected by Ms. Dumas and am looking forward to doing business with her and the dealership again.

Z-4_Driver

Oct 10, 2012

I visited this dealership immediately after visiting another manufacturers dealership in the area. The salesman at the other dealership did not seem interested in my business - probably figured I couldn't afford one of his cars. He figured wrong. I then visited BMW of Chattanooga where they made me feel welcome. Based on their friendliness and their reputation for "after the sale" performance (and of course the car itself) I looked no further. I purchased a 2013 Z-4 from them and have never been happier. I am now thrilled with both the car and the dealer.

tiffanykcross

Oct 8, 2012

Nik Stanke was my sales advisor and he was fabulous! He was very knowledgeable, patient, and kind. Leslie in finance was awesome too! I will forever sing their praises and will send anyone I can to Nik and BMW of Chattanooga.

dps501

Oct 7, 2012

This is my third lease through BMW of Chattanoooga. The service levels and dependability of the cars for performance are exceptional. You truly feel like they care about you and your business.

kimingram

Oct 3, 2012

I worked with Greg for about 2 months before purchasing my BMW and all the while, he was patient and helpful. My purchase experience was excellent and I would highly recommend both Greg and BMW of Chattanooga.

jecrowe

Sep 24, 2012

All the associates who worked with me, especially Christine, were very professional and courteous. Best service I've ever had in purchasing a new vehicle. Great car too!! Highly recommend this dealership.

newowner23

Sep 21, 2012

I spoke with Nik Stanke several times over the phone prior to visiting the dealership. He was professional, friendly, prompt to return calls and generally great to work with. I live in Birmingham and was hoping to find something local, but my dealings with Nik prompted me to make the drive to Chattanooga. The entire staff was easy to work with, efficient and made it worth the drive. Highly recommend working with Nik.

w65120w

Sep 12, 2012

The entire staff at BMW of Chattanooga was pleasant and helpful. best car buying experience ever. We also liked the waranty associated with the Car

garymatese

Sep 8, 2012

This is the most expensive car my wife and I have ever purchased. We typically buy Honda or Nissan vehicles but this time we wanted something a little more stylish. Jonathan and BMW of Chattanooga made this purchase painless and easy. We are truly happy with the purchase we made. 2011 328i coupe.

divabfitnesstrainer

Sep 7, 2012

Amazing! Tom Williams BMW in Birmingham, Al sold the 2011 550 i GT that they were working on for my husband and I all week. They avoided our calls so saw a 2012 black on black GT and I called Tom Williams to see if they could get it. Well BMW of Chattanooga called me and began to work on getting things together for us got us approved a day later to pick it up. They has a driver follow me back to Montgomery, Al so my husband could sign the paperwork since he was at work. When I arrived they were friendly and attentive. I loved it! The car was outside waiting and beside it was a clear podium like stand that has congrats on Your new 2012 BMW 550 i GT I was like wow this was sweet of them. We were blessed to find them and Christine showed me how ti operate the vehicle. Christine and LeBron are amazing. They are the only ones I will But my BMW from. Thanks soooo much we appreciate Your kindness and understanding compassion.

mountaindrive

Aug 29, 2012

On Friday 24 August 2012 we stopped by the dealership 'just to take a look'. Kelly Cosper assisted us in narrowing down our selection and we test drove a used and a new X3. Kelly certainly knows her product and is professionally enthusiastic about the BMW fleet and the dealership. It was our first visit to BMW and Kelly showed us around the entire premises including the workshop which is spotless and very impressive. We arranged to purchase the new X3, which is a joy to drive, and organized to return on Monday 27 August 2012 to settle the deal and take delivery of the vehicle. On both visits we were impressed by the pleasant and professional manner of all staff with whom we came in contact. Everyone was willing to do whatever was needed to serve their customer (us!!) in the best way possible. We were particularly impressed by Kelly Cosper who is an intelligent and professional person with a great personality and tons of enthusiasm. Thankyou BMW of Chattanooga for a wonderful experience and for my gorgeous new car!! Geraldine McKay-Seay

karaphillips

Aug 27, 2012

I signed up to receive information about their used inventory and Christine emailed me, always answering my questions, without putting undue pressure on me. Once I was ready to seriously look, I stopped by the dealership. Christine was with a scheduled appointment so Isabel showed me a car that fit all my needs. I drove it that day. Two days later, I brought in my car to be evaluated for trade value and we worked numbers that day. It was the easiest, most hassle-free car buying experience I have ever had. Everyone I encountered was very friendly and helpful. They all stuck to the inventory that I had requested and were fair with trade in value and pricing. I would definitely recommend this dealership, and Christine and Isabel to anyone looking to buy.

donharting

Aug 24, 2012

Exemplary sales and service staff without prevention. BMW of Chattanoga has been my dealer for 28 years. The customer is treated with kindness. The " customer is always right."

waltterry

Aug 23, 2012

My experience with BMW of Chattanooga was quite smooth. I had been in discussion with several other dealers around the Atlanta market while searching for a new 528i series. After talking with Gary Ridge about a particular car I was considering he explained all options, pricing, and available financing that made me feel comfortable in doing business with him and this location. I actually drove two hours out of my way to purchase the new car and from start to finish had a really nice transaction. I would highly recommend others doing business with Gary and BMW of Chattanooga!

Deborah B. Martin

Aug 17, 2012

Ms. Dumas bent over backwards to help me find a car to meet my needs and my pocketbook. Her patience and friendly manner were exceptional. She has contacted me since the sale to make sure I'm still happy with my purchase.

knutt

Aug 13, 2012

Buying a car is usually a frustrating experience and I can honestly say this was one of the best experiences I have ever had in my life. I will recommend BMW of Chattanooga along with Tyde McIntosh to all of my friends and family. I have shared my wonderful experience with everyone that I have talked to about purchasing my car so far and will continue to do so.

mark.clark2

Aug 13, 2012

Attention:Daniel Bellemere "General Sales Manager"I would like to personally thank BMW of Chattanooga for a wonderful experience that began when i first turned into your dealership. What a beautiful setup of automobiles and your building is fabulous!! I would like to give special thanks and recognition to Joe Craton senior slaes staff, George Becknell used car manager and last but not least Leslie Williams business manager for making my experience a memorable one. Everyone was extremely nice and very personable and professionable which made me feel very comfortable and appreciated as a customer. In summary, I will definately purchase another BMW from your dealership as well as recommending you to other customers looking for a great car and dealership.I would rank my overall experience a 10. PS thanks for installing a big screen and sandwich shop the food was excellent. Keep up the good work! Sincerely, Dr Mark E Clark JC, Tn

stacyluann

Aug 10, 2012

We purchased our 2011 Hyundai Elantra Limited from BMW of Chattanooga. We did not intend to go to BMW because we thought it was only high end cars they sold, but my husband suggested we just go look for fun. We pulled in and saw the car we had been searching for at other dealers. We went to Carmax and then back to BMW to compare prices and options. Kelly Cosper was our sales lady and she was very helpful, nice, and worked hard to get the price we wanted. They gave us an awesome deal (after some haggling ;) ), they actually beat out Carmax, Hyundai of Cleveland (Eperson), and all the other dealers we looked at- (considering the options the car had) $15,998 for a GLS model vs the $15,000 for the limited model with all the bells and whistles our car has. Never again will we put a stereotype on BMW of Chattanooga... if you are looking for an affordable car that is used, seriously consider BMW of Chattanooga as an option.

sonyardh

Aug 8, 2012

Great Experience! Tyde is the bomb!!! we bought two cars in five months and he did great each time. He was informed, friendly and extremely helpful!

edberg

Aug 7, 2012

Great sales team made our Ford Flex purchase fast and simple. Management went the extra mile to clear up an item with our used car purchase. The whole team was with us even after the sale was finalized to make ensure we were happy with our purchase experience. I would certainly recommend this dealership in the future.

Stephandjoe

Aug 7, 2012

Very amazing experience and wonderful and easy experience Thank you Brian. We felt like they really cared about our business and wanted us to be happy and leave with car we wanted they took care of every need

cmart1960

Jul 31, 2012

My new 328i is a fantastic car. Nik Stanke made my first experience with BMW ownership the best. Nik goes above and beyond to ensure that you understand how to operate the vehicle properly and most of all how to maximize your enjoyment. All of those involved in my experience were fantastic. This type of service really does make a difference and will make me want to continue to own these cars.

wendymatchett

Jul 30, 2012

Bender was extremely knowledgeable and was a pleasure to work with. He work late into the night to ensure we were able to drive away in our new vehicle. I would definitely recommend him and the dealership.

Tindall

Jul 28, 2012

Jonathan was a delight to work with. He looked online and spent weeks helping me find my dream car at a price we could afford. BMW Chattanooga is the best dealership I've ever worked with in purchasing an automobile. Finally, a car buying experience where I didn't feel pressured & felt like what I wanted was most important!I highly recommend Jonathan & the Chattanooga BMW dealership!

larrybme2

Jul 26, 2012

Dealing with the Kelly and Leslie was a pleasant experence. Both were curtious and professional throught out the process. Since I had not planned to buy/trade vechiles when I came into the dealership they did everything to expeditated the process so I could be on my way with a new truck!

netter1023

Jul 23, 2012

Bought my first BMW from BMW of Chattanooga. Was looking to go to an SUV for more room. Possibly X3 or X5. Saw a CPO 5 series and loved it. Christine was my sales rep and was very helpful. Never to pushy,very friendly,worked out the numbers to give me a great car at a affordable price. Ill be back!!

ce2758

Jul 22, 2012

BMW of Chattanooga provided excellent service and customer care during my recent visit for service. In fact, after spending the day with their wonderful sales staff, I went home with a different BMW that really fitted me with the type of vehicle I needed for my job as a traveling therapist. Don't waste your time going anywhere else, one stop here and you will be a happy BMW owner.

MattFrankl

Jul 19, 2012

Found car on Autotrader and buying car was very efficient. They answered all the questions and made purchase very easy. Dove in from out of state and all was ready when we got there.

blazer705

Jul 17, 2012

Nik was GREAT. He took a lot of time with me showing me all the great feature on my new BMW. I hope to business with him again.

Ajohnson8769

Jul 11, 2012

My buying experience has been phenomenal! Nik was courteous, knowledgeable, helpful and did an exceptional job in following up with me on questions and concerns. I am very pleased with vehicle I purchased and would definitely refer the dealership to friends and family.

georgia1

Jul 10, 2012

Christine was very helpful,knowledgeable,and pleasant to work with. The whole experience was low stress, unlike that of several previous purchases at other dealerships. Christine was very patient while we considered the purchase. We would definetly recommend both Christine and the dealership to others.

CVD

Jul 9, 2012

We have never had a car-buying experience anywhere as good as the experience we had at BMW of Chattanoogna. Isabel Ober is the BEST!!!

toms 2006

Jul 7, 2012

The efforts they made to keep our business when we decided to purchase a new car was exceptional. I would highly recommend them for their knowledge, commitment to excellance, etc. This is the seventh car we have bought from this dealership and I expect it won't be the last. Gary Ridge continues to exceed what we expect in a car salesman.

leevigrimmett

Jun 28, 2012

Everyone was friendly, courtious, and professional. No pressure tactics, just help in deciding what car is best suited for our needs.Thanks to all and especially Andy!

cwmoore

Jun 21, 2012

I felt that the saleman could have been a little more friendly. However, the overall experience was good. Now, that the sale has been made, I feel the true test of customer service will begin.

tbabb123

Jun 18, 2012

This is our second experience with BMW and Tyde. We would highly recommend both the dealership and Tyde to friends and family. Overall a fast, highly professional and great experience. We love our Jeep!Thanks!

Robin Appleton

Jun 13, 2012

i enjoyed my trip to your dealearship. when i came in the first time, it was a very relaxed setting and so i felt no pressure. it made my buying decision very easy. not to mention you gave me a great deal. thanks.Robin Appleton

Reginact10

Jun 3, 2012

Everyone I spoke with at BMW of Chattanooga was extremely polite. I want to recognize Nik for being such a a great Sales rep. He gained my trust immediately, and along with Leslie from finance and Christine, they made my drive up to TN from Fl very easy. They had all the paperwork ready for me to sign and took the time to explain everything and answer all my questions. I was thoroughly impressed and would recommend your dealership to everyone. The only issue I had (and because of the great service I received I'm considering this a minor issue) is that when I got to FL, and I left my car idle (running engine with A/C on, the car was making a pretty loud noise and it didn't sound normal. This was the second day I noticed if after being home from TN. I took it into the local dealership for service and they ordered a silencer cap. I was sad at first because I had just made a big purchase and something was wrong. But again, I'm not worried about it because it's been taken care of and my car is running great. In my eyes, there is no other like BMW of Chattanooga. Thanks!Regina

y2

Jun 3, 2012

Great staff, great relation to clients! I had the most positive and pleasant experience from all car dealerships, ever visited by me and my family! The salesman was very patient and polite with me though I am a difficult buyer. I wish them successes in their business!

jamesebaldwinjr

Jun 1, 2012

This is the second BMW that Isabel has been our client advisor. She continuously kept in touch with us and assisted my wife each time she visited the dealership for service. Everyone has always been ready to assist but Isabel deserves your highest client award. Christine Dumas explained about all the papers for the lease and was very efficient and thorough. She also deserves your highest award for honesty and integrity.I was not pressured or rushed throughout leasing process. BMW stands for more than great cars, it stands for the best customer service. Also, I want to thank Andrea Mashburn, who has been and will be our service advisor again, for being another part of the Chattanooga team who has done an outstanding job in service.James and Linda Baldwin

srhanson3

Jun 1, 2012

We have known Gary for many years ( this is our 9th BMW ) and trust his judgment and integrity. This is our first time to purchase a used BMW and I asked Gary to find one for us. He spent quite some time locating the very best one for us at the best price he could offer.We love our "new" 528 and appreciate all Gary did in locating it for us. We would recommend this dealership to our friends ( and have done so ) and most of all, Gary Ridge.Starr and Jim HansonDalton,GA

contrillio

May 31, 2012

Nik was very professional and very helpful. He answered all the questions I had and worked to get me the best deal. Thanks for doing a great job.Christine also throughly explain all the paperwork that I was signing and made sure she had answered all my questions.My experience at BMW of Chattanooga was great and I will recommend my family and friends.Contrillio Cade

Efren

May 24, 2012

I love my BMW but I only had bad experiences with the Chattanooga Dealer1) My first M3 a 1998 model: I still have the car I am the second owner. Back in 2003 I took the car for service with a check engine light on, got diagnosed with a faulty catalytic converter, $2500. I took the car for second opinion somewhere else and it turned out to be a $80 oxygen sensor. I replaced it and the light hasen't come back since.2) Same car: back in 2006 the car got vandalized so I took it to BMW. $15,000 Dollars later the seat is loose and the moldings are coming apart.3)in January of 2011 I got a new M3, (new for me since it's a 06 model) which has only been serviced at BMW. I took the car in for a computer recall, the first thing the associate told me was that is was completely out of alignment (it was time to change tires). I took the car to Chattanooga Alignment to put on tires that I got at Tire Rack, the alignment was 100%. I also asked the guy if he will guide me trough to synch my cell to the car after a two minutes "inspection" he told me it was not possible since the car is missing certain features. Today my son was looking at the manual and with a very simple set up my phone is now synched with the sound system. ( didn't need any special device). This is what made me decide to write this review.4) Same car, I purchased a BMW insurance for wheels and tires, three months down the road I hit a pothole on the Signal mtn. exitwhich bent the wheel and damage the tire, I called the number on the policy and got denied, called BMW and the same lady that sold me the insurance told me that I should have call them instead of the insurance company because they know how to talk to them. I cancelled the insurance and two months later got a refund minus three hundred Dollars.I really like this cars but I will never go to this dealer again. I have a service coming up and I'm planing on taking the car to the Knoxville dealership.Efren

msanicola

May 24, 2012

Tyde was very helpful in completing my vehicle transaction - i drove from Charlotte NC and he was able to complete all of my paperwork well in advance so that i had a smooth and efficient transaction

750li

May 20, 2012

The experience was very good. I have leased or owned four other 750's and havenothing but the best experience every time I trade.I own other vehicles and I always refer to the Chattanooga BMW dealershipas the "one to beat" as far as customer service and overall satisfaction.This does not make me very popular with other dealers but I don't care.The goal was set and they need to "up their game".

davidwlu

May 19, 2012

Nik and the entire team give us all the attention we needed and were very informative as the deal progressed. Nik stuck with us the whole way through, was very helpful with familiarizing me with the 335i's features, and saw to it that the car got a detailing that very day. We couldn't have wished for treatment better than we received at BMW of Chattanooga and are very appreciative of Nik especially.

Jessydiablo36

May 12, 2012

When the car was delivered it had damage caused by the dealer , and the sales manager said go screw ur self u bought car as is but when i looked at vehichle it had no damage, coustomer service really bad never buy or recomend . The sales man was great but the sales manager is horriable i had to pay out of poket to fix transmission and the leather seat they tore before delivery and front bumper damage which total out $2600 .. For a 27000 dollar car .. Bad people to do buisness with. Sales manager didnt even have the courtesy to call me or talk to me when asked too . I cant believe they do people like that i will make sure that every website on the net have my story and the horrible experiance with that dealer ship .

bwf123

May 11, 2012

The level of service offered by Brian Roberts was outstanding in multiple aspects...he was very professional, fully engaged with my transaction, and resolved all issues, with a calm and business like manner. I was pleased with all aspects of the car buying process at your facility, including your facility, the product(x-3),and the price. I will refer at every opportunity, and look forward to other purchases there. Thank you for a most positive experience. Jim

justinoneal

May 5, 2012

We have never shopped for a BMW before. Our salesman, Bender Riggs, was so knowledgeable about this car that he sold us on it. We are so pleased with it's performance and will recommend this vehicle, as well as our salesman, to anyone who is interested in purchasing a vehicle. It has been an awesome experience and we will be BMW owners from now on.Thanks, Justin & Jamie O'Neal

kmtench

May 5, 2012

Isabel was great from start to finish! I would buy from her again! Anytime that I see her in the delership, she is great to speak and ask how I have been doing!

sheilag

May 4, 2012

Always thought of buying an BMW at one time & after our visit in looking at another vehicle we took a test drive and was impressed with the styling & performance of the BMW. The safety devices that came with the car were a plus as well. Our sales associate (Brian Roberts) was very helpful in answering our questions as well.

deans

May 1, 2012

My whole experience was excellent from the first contact to the visiting the dealership and picking up our car. I would recommend BMW of Chattanooga to any and all of my friends.

dtk

Apr 29, 2012

BMW of Chattanooga offers a very comfortable atmosphere for a couple to make a decision/purchase. Nik Stanke did an outstanding job helping us find a vehicle that not only meets our needs, but also exceeds our expectations! Thanks.

drh336

Apr 18, 2012

Tyde was great, the experience we had with this dealership from beginning to end was painless, My family and I felt no pressure, Tyde is very knowledgable, They make you feel right at home.

mbuttervu

Apr 17, 2012

Brian was great to work with- very friendly and helpful throughout the entire process. I would highly recommend Brian and BMW of Chattanooga for future purchases.

StrangeD

Apr 16, 2012

This was a very refreshing experience - we had wonderful treatment as we were trying to purchase a used vehicle (and not a BMW). He stayed in contact with us concerning the progress of a repair project. We were so pleased that we purchased 2 vehicles in a 2 month period of time. Thanks Nik.

adgood1

Apr 16, 2012

Andy is quite the professional. I really enjoyed working with him. Jeremy is very knowledgeable about the service end and a pleasure as well. They gave me a good value in the trade. The only thing was the rotors were warped, so I had Lexus of Chattanooga to fix them for $199.I wished they had fixed that before putting it up for sale. Other than that, the experience was excellent. If I were the dealer, I would move Jeremy to full service, he is excellent with customers. He is a keeper.Andy could not have been more pleasant to work with. I would highly recommend him. He was not high pressure and very helpful to my needs. You have a winner there as well.

jwhogrider

Apr 16, 2012

went to dealership to make service appt. was taken right in will my car was being fixed i saw a car i was interested in. made a great deal and drove home in my new car

Happy Customer

Apr 14, 2012

I purchased my SUV online. Sales person was very prompt and helpful with the details and condition of the SUV. She happily provided extra pictures. The purchasing transaction was honest and exactly what we had discussed. They also helped in returning our rental car. Will recommend this dealership to friends.

j&ssanders

Apr 14, 2012

Our experience with BMW of Chattanooga far exceeded our expectations! My husband called back with additional questions and Tyde was very helpful. Our whole experience was 100% positive. We would highly recommend your dealership. Thank you!

kgennoe

Mar 29, 2012

I would recommend this dealership for many reasons! First of all, from the moment I walked in the door, all the employees were kind and friendly. I had an appointment with Nik, but he was busy with another customer. Instead of making me wait, Ed took me to look at several cars. He let me test drive a couple of them and told me about all the qualities of a BMW. He was very helpful. When Nik finished with the other customer, he took over. Nik took lots of time to help me decide which car would be best for me. As a single women shopping for a car alone, I never felt like I was being pressured or that the men were "talking down" to me. I was extremely happy with my experience!!

mkmsjm

Mar 28, 2012

Great purchase experience. Joe made this one of best car buying experiences we've ever had. I'll be recommending family and friends who are looking to buy a car to Joe and BMW of Chattanooga.

lquinn

Mar 28, 2012

Ed Avery was very honest, professional, and knowledgeable. It was a pleasure working with Ed and BMW of Chattanooga. I would do business with Ed again in the future if the need arises.

lynnkelley30

Mar 28, 2012

This is our 6th BMW that we have purchased from Joe Craton and BMW of Chattanooga. Joe's sales expertise and attention to detail always exceeds our expectations. We have always left the dealership knowing that we made the right purchase at the right price. Joe treats us like family and that's the way it should be! Would never go anywhere else!

mike lasseter

Mar 26, 2012

Gary Ridge was very professional, friendly and helpful. He worked with us and the vehicle inventory until we were satisfied with our decision. I was most impressed that Gary stayed after hours to conclude our transaction and fully explain the features of our new car. I was very satisfied. This was my second vehicle purchased from this dealership and I will purchase again.

129LeadSinger

Mar 24, 2012

Came from Atlanta to buy from Ed Avery. We have known each other for some time, and he helped steer me to a purchase I would never have thought about without his help. It turned out to be exactly the car my wife and I needed at this time. You couldn't find a nicer person to deal with in purchasing a car. I'd recommend Ed and the BMW of Chattanooga dealership to anyone.

bencarr

Mar 15, 2012

I have purchased numerous cars from Gary Ridge and plan to purchase more in the future. Gary has always made the purchase a pleasurable experience

sgtmal

Mar 14, 2012

Came from out of state on a Saturday, to look into a great 5-series BMW, I saw online. Talked to Bender Riggs beforehand who explained everything I needed and everything the automobile had in it.. Every time I called he gave me a answer or got back to me in a timely manner. Bender gave me the directions to the dealership for an easy direct route and had everything basically ready. Bender went above and beyond considering he had mentioned that he was in the middle of plumbing repairs(hot water heater) at his residence.Bender keep up the good work!! Leslie in finance thanks for all your extra help.(constantly looking for a better rate), and LeBron thanks for locking up late on a Sat.

Ddking76

Mar 12, 2012

This was the best buying experience I have ever had buying a car. They were very Professional, helpful and curdious. We really enjoyed buying the car! Christine was the best!!

hl.hackney

Mar 9, 2012

This dealership exemplifies BMW's commitment to be the best in class. Their service is excellent and I always recommend this dealership.Their sales staff is knowledgeable and experienced and they put my needs first.

Mwilson0875

Feb 22, 2012

Tyde and the rest of the professionals at BMW of Chattanooga made my first BMW purchase a pleasant one. I will definitely recommend them to my friends and I will return for my next BMW purchase.

AMD1972

Feb 17, 2012

I purchased a used BMW from BMW of Chattanooga. My Sales Representative was Ed Avery. He was easy to talk to and seemed to genuinely like his job. When I noticed a leak from beneath the car the next day he had me to return it and made sure that the issue was repaired. Not only did make sure everything was fixed, he did it with a smile on his face. Even though I wasn't buying the most expensive car on the lot, he treated me as if I was. Ed is a great asset.

nrcooper

Feb 13, 2012

Ed was very responsive, friendly and never "pushy". That means alot when making a major purchase such as this. He also went the extra mile to deliver my vehicle to my home.

autumncm

Feb 13, 2012

Great overall experience. The employees were very helpful and even stayed open late to finish the transaction. First class experience all the way. Worth the drive from Knoxville. Very pleased with my purchase.

pcervelli

Feb 10, 2012

I wanted a recent used car of a very specific type - M3 Coupe. As it turned out there were not many low mileage, recent vintage coupes, with the right options for sale in the southeast. Ed Avery at the dealership worked hard at satisfying my requirements. He provided me with many options based on what was available for sale thereby giving me the choice to choose or not. Ultimately, Ed did find a car that was right for me.I was also trading in an M3 so we had to agree on a trade-in value. That process was not as smooth as I would have liked. The dealership did work with me to smooth that out.We struck an agreement and when I went to pick up the car, my expectations were exceed as to the quality of the car and the prep work done by the dealership.I am pleased with the results and the car that I now have.

rnh_6685

Feb 6, 2012

I had a wonderful car purchasing experience. The staff was both knowledgable and helpful. After the salesman and I came to terms on my used vehicle, he even helped me transfer all of my items from my trade in to my newly purchased vehicle! I will highly recommend BMW of Chattanooga and will definitely do business here in the future.

RickCribbs

Feb 5, 2012

Christine was the perfect salesperson from a standpoint of having knowledge of the vehicle in which I was interested, yet not being overly pushy. She put me at ease and made this a comfortable, enjoyable buying experience. I would not hesitate to recommend her to friends and family, as I have faith that they will be treated with respect.

3putt

Jan 31, 2012

I would highly recommend BMW Chattanooga for your next luxury vehicle, in particularly Nik Stanke, who worked tirelessly with me for about a year before I leased my 2012 535. Nik was very courteous, knowledgeable, and patient throughout the entire process, answering a multitude of questions and providing "hands-on" demonstration of all the great features. He simplified my biggest hurdle, the lease versus purchase option, providing clarity in my decision-making process. Nik also stayed in touch with me throughout the year but never applied the high pressure sales approach used by most. I have been a consultant for 35 years and recognize a professional when I see one, therefore, I would highly recommend Nik Stanke and BMW Chattanooga for your next "driving experience."

bowtie1978

Jan 24, 2012

A satisfying experience overall. The salesman, Tyde, was very friendly and helpful, paying close attention to detail and very informative about the car and the whole buying process. We were never left alone, but always accompanied to the next person in the process. When I took the car in to have the "Touch of Class" applied the dealership went ahead and took care of upcoming maintenance issues instead of asking me to come back at another time. I was supplied with a 2011 model for a loaner car and called as soon as my car was ready.

sandyboyles

Jan 23, 2012

Tyde was great to work with. He was not high pressure at all and gave me all the info I needed to make a decision.

m4coyote

Jan 22, 2012

Tyde McIntosh made our purchase a pleasant experience. He worked quite hard to get us the deal we offered, and succeeded. We are very happy with our purchase.

dcov

Jan 21, 2012

Nik was great to work with and accomodated me very well with knowledge of the product.I would recommend anyone deal with Nik for a purchase.

chrism61

Jan 20, 2012

My experience with Tyde was a 5 all the way. I initially had to return the vehichle to service due to a water leak. Initially, service did not feel it was a leak, but in the end the service from the Service department and especially Jeromy (I think that was the guys name) was great. Anyway, the person I worked with in service, in the end, was awesome.

David Mac

Jan 16, 2012

Christine and Leslie were fantastic! Made me feel like a king! Thank you ladies.

Baking Fan

Jan 10, 2012

We did our online shopping and also dealership shopping for that "perfect" used car for months. Tyde was able to help us out and we drove from Knoxville and found him and all of the other people we had contact with there to be the most personable. Someone was there to open the door for us upon arrival and from then on, it was an overall easy and pleasant experience. I highly recommend these folks!

Happy

Jan 9, 2012

I leased a 2009 BMW 535i from Mr. Craton 3 years ago. I was so happy with the vehicle and the professionalism of everyone at the BMW of Chattanooga dealership that when my lease expired, I purchased the vehicle. Mr. Craton facilitated the process, making it quick and simple. I highly recommend BMW of Chattanooga. I have been a loyal customer since 1997, and this is the 3rd vehicle I have purchased from them since that time.

atwiner

Jan 8, 2012

The buying process was super easy and the customer service was excellent.

Dennis

Jan 8, 2012

The salesman was very courteous and helpful. Buying a car is very stressful and he made the transaction smooth.

Three Putt

Jan 6, 2012

BMW of Chattanooga is an incredible place to lease or purchase the finest automobile on the planet. I just enjoyed driving off in my new 2012 535i and Nik Stanke is absolutely the best consultant I've ever encountered in 15+ automobile purchases over the last 38 years! He has all the virtues...no pressure, loads of knowledgeable, great listening skills and plenty of patience for pests like me. After hours of his wise counsel I now understand that leasing is the best option for me. Not only do I have a great new ride but I have a dependable new friend as well...even though he is a loyal Dawg from Georgia! Contact Nik today. He will make it easy for you, too!

first timer

Jan 4, 2012

This was my first time buying a car and I drove to bmw Chattanooga from Atlanta. Process and experience working with Christina Dumas could not have been any better or smooth. Will definitely check out their inventory for my next purchase.

Carolyn

Jan 4, 2012

Christine Dumas in Chattanooga Tn. was professional, personable and my experience was most enjoyable....would recommend her highly. This was the most friendly and enjoyable experience of purchasing a new care in 30 years!

Mollie

Jan 3, 2012

I was wanting a Mini Cooper Convertible but my husband wanted me to look at the BMW 128 I. I walked in the door in Chattanooga and found it in the showroom. Everyone was so friendly and not pushy at all. Christine Dumas (my sales person)was such fun, it was like talking to a friend. After walking around it and sitting in it for about an hour, I finally drove it and that was it, I was hooked. Purchasing was easy and I love my BMW. The sales people and everyone else were so great, that I actually enjoyed myself.

ziyad

Jan 2, 2012

very courteous and helpfull without too much not needed pressure

Patti

Jan 2, 2012

Our salesman ((Nick S.) was very knowledgeable of the BMW product. The other personnel at Chattanooga BMW were very friendly and courteous during our visit.

White Dog

Jan 2, 2012

Our car shopping experience was very pleasant. The staff at BMW of Chattanooga was extremely knowledgable and helpful in seeking and fulfilling our needs. Since this was a positive experience, we will recommend this dealership, and in particular Tyde McIntosh, to friends or family interested in any future car purchases.

Knuckles

Jan 1, 2012

I was very impressed with the overall buying experience at BMW of Chattanooga. I've always enjoyed shopping for a car but buying one in the past has been pure drudgery. Christine was extremely patient with me throughout the process and was surprisingly knowledgeabe about the product. I say surprisingly in comparison to previous shopping experiences at other dealers, even some BMW dealers in other cities.

Sandra

Dec 31, 2011

Christine Dumas not only sold me a car. She looked for a certified 328i hardtop convertible that met every option I wanted. She contacted me several times with cars that met some of my demands until the right one came along. I am so happy with my "dream" car and appreciate the honesty and integrity shown by this gracious salesperson. She met every expectation I would expect from someone selling top notch vehicles. I think she loves what she does and can only hope that she is making a career that will last through my next vehicle purchase. I will most definitely buy from her again.

Love My Car

Dec 31, 2011

Recently I saw a Nissan SUV ad in the paper. It was at BMW Chatt. I called to see if they still had it, talked to Cristina Dumus. When I went over to the dealer to drive the car Ms. Dumas was right there, waiting for me. Working with her was great. She was very knowledgable on this Nissan and was able to get the price down to where my credit union would finance it for me. She took the time to show us around the dealership. It was pretty awesome. I have also been impressed with her follow up. I have gotten a copule of e-mails from her making sure that everything is fine. Next time I neeed a car I will check with Ms. Dumus to see what she has. But I don't expected to need one any time soon. However, my roommate needs one within this next year and she said that when it's time the first person she will call will be Ms. Dumas!

Father

Dec 31, 2011

Excellent experience in buying a car. Good selection and the sales associate was very knowledgeable.

Terryfxd

Dec 31, 2011

I am completely happy with my BMW and my sales experience was terrific.

alabama

Dec 31, 2011

Christine was awesome. She was very helpful and was there every time I called the dealership. I will continue to use Christine and BMW of Chattanooga.

susan

Dec 30, 2011

Christina Dumas was excellent as was/is all the staff.

dcov01

Dec 30, 2011

Nik did an outastanding job. A real pleasure to deal with

Laura

Dec 30, 2011

DE12312011 Christina did a fabulous job in selling us our new BMW. She got the information for us quickly, and made buying a quick and easy process! We are satisfied customers!

Southernbagz

Dec 30, 2011

My husband and I purchased a 2008 Volvo S80 from Christine. I had found the vehicle online and we made the two- hour drive from Atlanta to purchase it. Christine was waiting for us when we arrived at the dealership on a busy Saturday. She made the process simple and we have been very satisfied with the car since.

Wayne

Dec 30, 2011

Great sales associate! Very professional Extremely knowledgeable about products

Marsha

Dec 30, 2011

We had a wonderful experience at BMW of Chattanooga. Everyone was very helpful from the moment we stepped foot on the lot. Christine Dumas was wonderful to deal with and was so informative about the BMW we chose. We enjoyed dealing with her and look forward to future business with BMW of Chattanooga. Leslie in Finance was also a pleasure to deal with!

BMW 1st

Dec 30, 2011

My sales rep. Christine Dumas was great. She was very honest and diligent in helping me buy my first BMW. BMW of Chattanooga is the most customer friendly dealership I have been in. Every individual working in the facility is more than accommodating. I am always offered drink and food by more than 1 employee each time I visit. The waiting area is clean and comfortable. No problem is too small for them. I am always greeted with a smile, and walked to my car with a smile.....I am part of the BMW Chattanooga family!

Nanette

Dec 30, 2011

Christine was the best sales person I have ever dealt with. I had one phone call, said what I wanted, she responded quickly, and then she was very helpful in showing me many aspects of the new BMW that I didn't know as a previous BMW lessee. It was overall an EXCELLENT experience!

BMW family

Dec 28, 2011

John Cantrell is the top notch service advisor. You pull in and always greated with a smile and friendly personality. He has a car available for you and goes above and beyond to keep you informed of the repair process and to keep you happy. BMW of Chattanooga is very lucky to have such a great person working for them. John teamed up with the salesman Joe Craton are the Dynamic duo!!! Could not ask for two better men. Keep up the great work guys, you ROCK!!

the beast

Dec 28, 2011

I recently purchased a 2012 BMW from Joe Craton. He went above and beyond what a salesman has ever done for me. After owning an American car and having problems and not being able to get parts for it, I will never ever own anything but a BMW. We currently have 2 now and when the third is ready to be replaced, it will be another BMW. I cannot say enough about the service, experience, and professionalism from Joe Craton. He is one top-notch salesman!!!!!

MaryMurph

Dec 28, 2011

We have had marvelous service and salesmanship from our BMW of Chattanooga and will buy any future cars from them.

annie

Dec 28, 2011

Joe Craton is the best. He was so helpful in the s&election of my new car. He knew what I wanted & found my car for me. He was so understanding & patient with us. I would highly recommend BMW of Chattanooga & Joe Craton as your salesman. My car was a Christmas gift & Mr. Craton had my car ready for me when we picked it up. Decorated with a HUGE red bow & a sigh with my name on it. I was soooooooo excited. Thank you Joe, I looooooooooove my new car soooo much. Anne Shull

kristy

Dec 27, 2011

Each time I have visited this location I have received excellent customer service!

Used Xterra Buyer

Dec 27, 2011

Bought a used Nissan Xterra from BMW of Chattanooga. Joe Croton could not have been more helpful and the staff was wonderful. They treat every customer, even those who are buying non-BMW used cars, like they are special. Loved it.

CBTJRMDCMRO

Dec 27, 2011

Very personable and courteous. Not a pushy guy and has been going out of his way to help me find the perfect BMW.

first time BMW buyer

Dec 24, 2011

I was very pleased with my buying experience at BMW of Chattanooga. Since there is no BMW dealership in our community, I chose to buy the vehicle by dealing over the phone. Not only was it successful but, I was also invited to take delivery of my 2012 X3 at the factory. I highly recommend this. Tyde Mcintosh was ever helpful in processing and following my order.

3series/music

Dec 23, 2011

Bought a used 2004 BMW 325Ci and received very professional and courteous service. After a month of driving the car I am enjoying it each day more and more. The service and parts people are exceptionally helpful and the salesman that I worked with was very helpful and personable. I would buy another car from BMW of Chattanooga.

Ajhedden

Dec 20, 2011

Great experience Tyde was extremely helpful and knowledgable.

LSU fan

Dec 19, 2011

I recently bought a car from this dealership and was extremely pleased with the entire process! The customer service and attention to detail were wonderful, and I could not be more happy with my BMW!!!

Babe with HOT Red Car

Dec 16, 2011

Love, love, love the service of driving my car in for a quick wash and drive away. Also it's good to have my own personal service advisor----never leave me, John! Always the same smiling face to depend upon time after time. And shall I mention the fabulous snack area, where I can get yummy food, quickly and personally prepared to order? Yes, I shall! The wait area is clean and well stocked with drinks and apples, and everyone (and I do mean EVERYONE) is helpful. Thanks BMW of Chattanooga. Lurlene

BMW52

Dec 8, 2011

Nik and the team at BMW of Chattanooga are top motch. It was the easiest car buying experience I have had in 30 years of new cars. Nik was prompt and made sure the deal was to my satisfaction.

BIMMER NUT

Dec 7, 2011

Their service department is first class and i have always been pleased.Their personnel are friendly and seemingly want their customers to be pleased with all aspects of the dealership. I give them a BIG high 5. I recommend them to anyone interested in buying a BMW.

Mary Jean

Dec 6, 2011

I am very pleased with the experience I received from the staff at BMW Chattanooga. Everyone on staff is very personable and real. Nik Stanke was a wonderful salesman. He put me at ease with purchasing my car. I felt I could trust him and the rest of the staff. I wasn't even nervous; even though this was the first time I will ever have a car payment. AND I LOVE MY CAR!

carnut

Dec 6, 2011

It was a very good experience! Sherri Padgett worked very hard to put the sale together. IT WAS DONE OVER THE PHONE. When we arrived the car looked like new. It's my 81st car.One of the very best purchases. The car is great.

Ziyad

Dec 5, 2011

Christine and associates at Chattanooga BMW were very courteous and helpfull I recomend them without any hisitation. Buying experience had no pressure and no delays. I know where I am going to buy my next BMW.

m3 guy

Dec 3, 2011

joe craton did great job finding THE car my wife wanted and met my budget terms.bmw great cars.this is 1st 128 and 1st convertible.

NotPeggy

Dec 3, 2011

Had found a car we were interested in when looking in the paper, called BMW Chattanooga and talked to Christine Dumas. She had the car waiting for us that afternoon to view & drive. It was not a BMW but that made no difference in the way we were treated at the dealership! You would have thought we were buying a $90,000 sportscar! We were some what on a budget but that too made no difference! Christine, Labron & Leslie all worked hard with our credit union to get the numbers right. We were able to drive away with our "new" car, a fair payment, and a promise to ourselves to start with the Chattanooga BMW dealership next time we are in the market for a car.

Tom Angsten

Dec 2, 2011

Great job Nick. Thanks for taking the extra time to answer all 5 million questions about my first BMW. Never once did I feel pressured into buying a car. You were very patient throughout the entire process. I would highly recommend you to friends!

Wayne

Nov 29, 2011

Excellent sales person, very friendly and professional. She exceeded all of our expectations and was very knowledgeable about all aspects of the business.

prwitt

Nov 22, 2011

I drove in from Nashville to look at a used Acura RDX that I found on the internet. Christine, Nik, Leslie & staff were very professional & accomodating. After a test drive, some negotiations, I left with the vehicle.

Love My Convertible

Nov 16, 2011

I recently purchased a 2009 328i Convertible. I had looked before purchasing and my salesperson, Christine Dumas, was watching for the perfect car for me to come back to the dealership via a lease. She found the perfect car for me with very low miles. I am truly pleased.

Arielle

Nov 16, 2011

My Buying Experience was Excellent! Christine Dumas was excellent, she made sure that all my questions were answered, and everything was taken care of. I am very please with the customer service that I received.

Car Lover

Nov 7, 2011

BMW of Chattanooga is certainly the 'Center of Excellence'. My buying and service experience has been a great one so far. I have given the Chattanooga dealership rave reviews to all my friends. I'm sure they will be visiting your showroom soon. :) ...And Nik is awesome!

Henry

Nov 4, 2011

Brian was very helpful and even took the time to compare the 335 i bought in Chattanooga with others i was considering. Will Definetly refer friends And family here

court

Nov 1, 2011

IT is simple...I found the car online and a dealer emailed me directly to get the ball rolling to end the deal in a purchase....I love it!!

titleist

May 16, 2011

great experience. tyde mcintosh was the salesman. he was very friendly knowledgeable and thorough. very efficient with the entire process. the gm also was available and friendly throughout the process.

BMWDRVR325

Apr 16, 2010

Took vehicle in for Low Coolant and Service Engine warnings. They replaced a water hose and air pump. Two days later same warning lights come on and they say it now needs a new air valve and the coolant resevoir has sprung a leak. Instead of asking the tech what diagnostics were done or not done they speculated on what may have happened to cause these "new" problems. Service Advisor and Service manager gave conflicting information about price estimate and would not answer other questions. Wrote letter to General Manager and BMW of North America. The corporate Customer relations rep called and said she had talked with the dealership and I should expect a call. It's been a month and a half and I have not heard from the General Manager or Servie Manager. Also I was told I could not get a loaner vehicle since I did not buy my BMW at their dealership. Another person told me dealer bought vehicles have priority but they do allow other customers to use loaners on a "if available" basis. Too many inconsistency for me to have trust or confidence in this dealer. I will not take my vehicle back there.

burke

Sep 22, 2008

Service department at BMW of Chattanooga does not provide competent work, the service manager is never available to help with problems, when we asked to talk to him he never returns calls. My car radiator was replaced because BMW said it was cracked. Three days later warning light is on and we tow the vehicle to BMW. Service says the coolant holder blew not new radiator and after much discussion about their not properly checking the system when work preformed, they agree to not charge full labor to replace coolant bottle. Same day they call to advise the water pump and thermostat may be bad. They do all the service on the vehicle including oil changes. BMW was responsible to check the entire cooling system when the radiator was replaced to evaluate all parts and components in the cooling system. The new problems and defects are a direct result of the vehicle not being properly checked. The service advisor says the Service Manager is unwilling to accept any responsibility or call. Guess my only option is legal action.