Used Cars for Sale at BMW of Mamaroneck in Mamaroneck, NY

john.n.sweeney

Mar 21, 2015

Every aspect of my experience with BMW of Mamaroneck was 5 Star.Every person I encountered was a top professional, they couldn't have been more courteous and helpful.My salesperson, Reiko Kondo, knows her product inside-out. She's an enthusiastic advocate of the brand, which makes her much more than a salesperson.Quality product and service is why I shopped BMW, their clear desire to earn my business is what drove my purchase.

Joe Car Buyer

Jan 2, 2015

I bought a pre-owned vehicle here from C. Robertson. The car itself was a great deal and I was happy with the initial buying process. Robertson was very friendly and responsive at the onset of the transaction. HOWEVER, things fell apart as it came time to finish the deal. I was trading in another car, but for some reason they couldn't full explain, BMW of Mamaroneck requested that I get a clean title from the DMV (mine had been sold with a signature on the back). At the DMV the staff there told me there was no reason that should be an issue and they hadn't experienced dealers asking for that in the past. So that was 1 unnecessary DMV trip. Robertson gave me a temporary license and permit for the car I was buying while they registered the new one with the DMV. I made it clear that we simply wanted to transfer the old plates from the car I traded in, but they got me new ones for some reason. So I had to go back to the DMV to exchange the new, unnecessary plates and also pay for the 2nd set of plates. Bottom line, once Robertson thought the deal was done he became difficult to reach and sloppy. There was over a month of going back and forth on the phone and with the DMV, really ruined my experience. Having to make two needless trips to the DMV was very inconvenient; we all know how unpleasant waiting in line at the DMV can be.

First time car buyer

Aug 29, 2014

I'm normally don't write reviews but I felt compelled to do so because I had such a great experience at Mamaroneck in particular with Anthony. I was nervous to go alone to buy my first new car but Anthony removed my fears in the first 10 mins of our meeting. He was super patient and clearly informed me about the cars, my options and the contract. He wasn't the stereotypical sleazy car sales man by any means. He made me feel comfortable while still being professional. I'm glad to say that I am now a proud owner of a new 328xi and I'm loving it. If you truly want a professional, honest, quality experience you should visit BMW of Mamaroneck and ask for Anthony.

Biancarivera

Jul 2, 2014

HORRIBLE place to buy a car. I will NEVER even to my worst Enimie recommend this place to anyone. Customer service sucked. First I would call this place constantly and only get voice mail I would never get calls back. They Sold me the car and I didn't receive my plate for at least 2 months. They let me drive my car with expired registration and expired plates, They Messed up my paperwork, Then I told them my car jumps in the air and they told me they would fix it no problem on them they made me make an appointment to fix my car and then on the day June 2nd to fix my car they tell me that my warrantee won't fix it bc it's not dangerous. Even though the car hops into another lane everytime it hits a bump it's not dangerous. This place messed with my money my paper work and they don't even care they think a car wash and detail is going to make a person happy.

Johnny

Jun 16, 2014

I just purchased a used Range Rover from Mamaroneck BMW about 2 weeks ago and could not be happier. I have a lot of experience with dealers (ok but mostly bad) and I must say Mamaroneck BMW was awesome. As soon as you pick up the phone and call you are greeted by Maria who is very friendly and such a nice person. I had the opportunity to work with Craig Robertson who is very genuine and a stand up guy. Craig answered all my questions and assured me that the car I was buying was in great condition and will last me a long time. I am very happy I got to work with Craig because I genuinely felt that he had my best interest in mind. He even followed me in a company car so I can drop off the rental car I was using so he could drive me back to the dealer and leave with my new car! And to close the deal you have Landers which is very knowledgable and great at what he does which is securing financing so you can leave with your new car. Landers was also very honest in his recommendation on getting a certain warranty for the car. I had my mind made up that I was not going to get a warranty but Landers walked me through the different options and made me realize that a couple of dollars more a month can save you from financial disasters down the road, god forbids anything happens to the car. Especially an expensive luxury car. I could not be happier with my experience at Mamaroneck BMW and I hope to be back. Next time I'll be back to pick up a BMW 7 series. If you are looking to buy a BMW or any used car that lands at they're dealer be assured that's its a quality vehicle and not some car that ended up at auction and was fixed up to mask problems that will come later on. Pick up the phone and take a trip it's well worth it. I live more than 45 minutes away from this dealer and have at least 5 closer BMW dealers but I will always go back to Mamaroneck BMW.

johnnyceballos1

Jun 15, 2014

I just purchased a used Range Rover from Mamaroneck BMW about 2 weeks ago and could not be happier. I have a lot of experience with dealers (ok but mostly bad) and I must say Mamaroneck BMW was awesome. As soon as you pick up the phone and call you are greeted by Maria who is very friendly and such a nice person. I had the opportunity to work with Craig Robertson who is very genuine and a stand up guy. Craig answered all my questions and assured me that the car I was buying was in great condition and will last me a long time. I am very happy I got to work with Craig because I genuinely felt that he had my best interest in mind. He even followed me in a company car so I can drop off the rental car I was using so he could drive me back to the dealer and leave with my new car! And to close the deal you have Landers which is very knowledgable and great at what he does which is securing financing so you can leave with your new car. Landers was also very honest in his recommendation on getting a certain warranty for the car. I had my mind made up that I was not going to get a warranty but Landers walked me through the different options and made me realize that a couple of dollars more a month can save you from financial disasters down the road, god forbids anything happens to the car. Especially an expensive luxury car.I could not be happier with my experience at Mamaroneck BMW and I hope to be back. Next time I'll be back to pick up a BMW 7 series. If you are looking to buy a BMW or any used car that lands at they're dealer be assured that's its a quality vehicle and not some car that ended up at auction and was fixed up to mask problems that will come later on. Pick up the phone and take a trip it's well worth it. I live more than 45 minutes away from this dealer and have at least 5 closer BMW dealers but I will always go back to Mamaroneck BMW.

Mona

Mar 3, 2014

The worst dealer (customer service) you will ever receive. Sales will act as if they are the best in the world till you pay the token amount. I have ended up buying a pre-owned this time. The moment you pay the token amount they will back out for all the promises they paid. They charge for documentation and never care for the registration till the temporary license expires. No one will answer or return your call ones you purchase. There are better dealers around for good ( I bet there will not be any worst than this).

monajotwani

Mar 2, 2014

The worst dealer (customer service) you will ever receive. Sales will act as if they are the best in the world till you pay the token amount. I have ended up buying a pre-owned this time. The moment you pay the token amount they will back out for all the promises they paid. They charge for documentation and never care for the registration till the temporary license expires. No one will answer or return your call ones you purchase. There are better dealers around for good ( I bet there will not be any worst than this).It is more than a month without registration and number plates even though they charged money. Car in lying in garage with expired registration. No response even making multiple calls. Ones again proved their service sucks

BMWFan

Feb 27, 2014

PACE BMW offers personalized experience, and ensure that all your needs are met. Not only helpful when purchasing the new vehicle but always available to assist with any questions. David Voetsch is one of the best. For a person like myself who is not savvy with car technology, I feel comforted that David is always available to answer any of my questions.

Mr Savocchi

Feb 13, 2014

I would never get a car from them again this was my 4th BMW but the first from them they didn't inform me on anything after I gave my old car back now they are telling me I owe them money I always went to another dealer and they did everything right and I never was charged anything

Michelle

Jan 19, 2014

The transaction of buying a new car and physically getting the car was super easy. One hour emails in a span of a couple of days ordered me a new car. Upon arrival of picking up the car, I was greeted and even though I waited for the paperwork to be completed, I was always checked up on. Great service, great car!

jxr006

Dec 31, 2013

My wife and I started looking for a BMW X1 about 3 weeks when one of my coworkers got one. She would not stop raving about this guy from Pace BMW named Craig Robertson. I went to a local dealership in NJ and the deals were full of compromises in the vehicle and they had a pathetic bid for my trade in.So i finally gave in and emailed Craig on Christmas Eve. Craig responded to me stating he was out of the office, but first thing Thursday morning he would be on the case. I gave him my "wants/needs" and my budget. He found a car that was an exact match of my "wants/needs" (not at his dealership) and a few other options he could deliver quicker with more flexibility within my budget. I decided i wanted the car i originally asked for, and Craig hit my budget spot on..Since we agreed on the deal, he called or emailed every day to keep me in the loop of exactly what was going on. Today, New Years Eve he got the vehicle in. He emailed/called/texted me (at the perfect frequency) keeping me up to date on the status. I sent him an email at 3pm saying i was going to head over shortly. He called me right away, and told me to hang out, because he didn't want me wasting time at the dealership. When the vehicle got there, he called me right away offering the flexibility to take the car tonight or the day after new years.I showed up at the dealership at 5:24pm and asked the front desk when they close. They said 5pm (with a warming smile). By the time we got all the paper work done it was 6pm. Craig spent a full 45 minutes teaching us how to use every function on the car. We were very apologetic that he had to stay late on New Years Eve. He didn't rush us out at any point and treated us first time BMW owners like royalty. There were several people including Kristen (who stopped by to apologize it was so late.), the finance manager, all of who made us feel so welcome 1.5 hours after their official close of business.....wow?!.. They worked their butt off on 1 car, and they were delivering tons of vehicles this week.I know BMW is about superior quality, but never in all my car buying days have I met such a superior sales team.I want to personally thank Craig and the Pace BMW team for delievering an amazing gift so late. I will recommend Pace to anyone, and especially Craig who set an example of what modern pressure-free luxury car buying is... It was truly a pleasant experience.. If they can hunt down my car, and deliver it three hours after close of business on new years eve with incredible friendliness, then i can guarantee you will not be disappointed.Check out Pace, but ask for Craig...

MaddieG

Dec 1, 2013

Pace BMW provides the ultimate sales, service and customer care experience for "the ultimate driving machine." The team at Pace has created a very professional, yet fun, environment. Yesterday, while taking delivery of my new 650i X-drive, I joked that I wouldn't mind working there! I have known sales manager, Kris Zallo for eight or nine years, and three BMW purchases. My brothers are also happy to be a part of the Pace family" having purchased numerous BMWs over more than 15 years. The staff at Pace is courteous, attentive, efficient and ethical, I am a loyal fan!

JP

Nov 4, 2013

I acquired by last BMW from another dealership and they were keen on retaining me as a customer. I received all the BMW corporate loyalty info and swag, but the local dealership did nothing additional. They were inflexible on pricing (I already knew what to pay and they were way too high) and they tried to sell me a vehicle I did not want. When I went to Pace, they were welcoming, flexible, gave me a price within the range I should be paying and their follow up was spot on. The people I dealt with at Pace were straight up and had great attitudes. When I compare my dealership experiences there really is quite a difference. Pace was simply great. If you are looking for a BMW, do your self a favor - go to Pace first.

b3m3w5i

Nov 1, 2013

Marc was very professional and courteous and he made my buying experience enjoyable. I am a physician with a pretty inflexible schedule but Marc was nothing but accommodating.

scottjensen

Sep 22, 2013

The Pace team, especially Lee, went above and beyond to provide the car that met my needs and help me achieve my CPO-buying goals. They have won my repeat business, and it will be the first place I go for any future purchases. You will be satisfied!

JFiege

Jun 7, 2013

Never have I ever had a more welcoming, professional, friendly and personal experience than with Jared Rubel and Lauren Waldrop. Having purchased a BMW back in 2011 from Lauren, I was on a quest to do business with her again. Finding her at Pace and then being introduced to Jared Rubel was a great experience and pleasure. From start to finish, this experience was nothing less than perfect. Any questions or concerns I had were answered in a manner that put me at ease and reassured my confidence in BMW and it's employees. As if I wasn't already satisfied, Jared sat with me in my car and showed me everything from top to bottom about my car with ease and professionalism. I credit my commitment to the BMW brand to Jared, Laruen and Pace BMW. Thank you again!

Imsvetlana3

May 31, 2013

I purchased 2014 X1 at PACE BMW and I must say they are absolutely great! My Client Advisor, Jared Rubel and Lauren Waldrop, Manager, were wonderful people to work with. I felt compelled to write this review because they were outstanding and the entire experience at PACE BMW was exceptional. During my car shopping process, Jared and Lauren were there to help me every step of the way to maximize the greatest outcome. Not only was Jared extremely knowledgeable and detail oriented, he got us the best price as well. I would buy another vehicle from PACE in a heartbeat and I highly recommend them!

Jonchelsea

May 28, 2013

My sales agent Lee was wonderful... My experience was great and I'm happy I chose Pace BMW. Thank you for making the transaction smoother.

alfredleong1

Apr 25, 2013

Dennis Liu is a STAND UP GUY! Honest from the beginning and gave me the best price in town! Always returned my emails/phone calls ASAP. Service was top notch. There was a mix up in my order but it was corrected and handled with care and I got the car I wanted. I wish all sales people were like him!

mvennam

Apr 23, 2013

I bought one of the first 2014 BMW X3's from Pace BMW. Anthony was very straight forward and friendly, no nonsense guy, we were able to close the deal very quickly for an attractive price. I had a great experience with Anthony and his team. I highly recommend Pace BMW and Anthony.The finace manager Lander's put together the loan with an attractive interest rate with in an hour. This was my best dealership expereince by far.

rosenblumjz

Apr 22, 2013

This (2013 BMW 328) is our third BMW from Pace of Mamaroneck and indicates our satisfaction with the dealer and service we have been getting. The atomosphere is low pressure and friendly but very attentive. The service center is convenient and responsive. Overall, they continue to make our car buying experience easy.

flospoto

Apr 19, 2013

Very friendly environment. The team here is alot better then other dealerships. They are willing to work with you to get a deal done. I purchased two cars from here in the last five years. Go to PACE!!!

Susan337

Apr 19, 2013

Dennis was very helpful and sincere with all my needs. He was friendly and nice. After I got my car, I still text him and call him for advice and about the new ganet on my new car.

DARYLM77

Apr 2, 2013

To date, my experience in working with Lauren and Craig has been wonderful. I had considered other dealerships closer to where I live, but Pace BMW does live up to the high ratings from previous customers. I would recommend this dealership to perspective buyers, friends and colleagues without reservation.Daryl M.

JustinRafael

Mar 8, 2013

Anthony and Landers took care of me from the moment I walked into the dealership until the moment I drove off from the parking lot. They provided great hospitality and made me feel very comfortable. Anthony went above and beyond to have the M3 I purchased transported from the Connecticut lot to the one in Mamaroneck. In addition, they were experts and answered all my questions thoroughly. Both Anthony and Landers needs to be recognized for the job that they do every day. I live on Long Island and traveled all the way to this dealership (passing others closer to my home like Rallye, Habberstad, Hassel, and Bayside) because of the outstanding service that they are known for. I will definitely return to this dealership when I purchase my next car, as well as recommend them to my family and friends.

TheTorp

Feb 27, 2013

From the presentation of the dealership to everyone I worked with everything was great. I received a very fair price for the car I bought.

AshleySimon

Jan 20, 2013

Kris is phenomenal and places her customers as top priority. She makes Pace BMW worth being recommended. As long as Kris is your sales person you can be rest assured that you are receiving the greatest service there is.

freif

Jan 2, 2013

Ron was a pleasure to work with - very courteous and professional. He made the process of leasing a new X3 extremely simple. I would highly recommend him to anyone who is interested in leasing or purchasing a new BMW.

ejanniello

Dec 29, 2012

We have leased 4 cars from your dealership with Kristen as our dealer. She is amazing and will help you way beyond the lease.........We lease with confidence with her.....Thank you Kristen....

arb6

Dec 1, 2012

It is an absolute pleasure "doing business" with Kris. She is friendly, knowledgeable, and eager to assist in every respect. I bought my first BMW from her and had no hesitation in returning to Pace BMW because of my previous experience with her. I would recommend her to any prospective buyer without any reservation.

Guitarqueen

Nov 26, 2012

Our experience at Pace BMW was a positive one. Lee Porrazzo worked with us and made the whole process painless and enjoyable. He listened and understood our needs. Everyone at Pace was pleasant, efficient and professional. We would highly recommend Pace BMW.

mcbmw2009

Oct 27, 2012

Gunn Park is a great sales person who was extremely helpful with our first BMW purchase. We were impressed with his knowledge and service focused attention. A pleasure to deal with and would highly recommend.

disbdatchik

Aug 29, 2012

Landers extended exceptional customer service and even helped with the return of a lease that was not a BMW. He was a pleasure to work with.

adnan655

Aug 20, 2012

Truly exceptional customer service!!!! What an outstanding experience and all thanks to BERNIE FEE and GLEN HEINRICH. They want above and beyond to make sure that we were 100% satisfied with our BMW experience. I have dealt with numerous dealer in the past and I can honestly say that these guys are the real deal. They really went to bat for us and did everything to ensure that we were happy. Bernie Fee was absolutely fantastic! A true asset to Pace BMW and to the BMW family. I highly recommend Pace BMW, Bernie Fee and Glen Heinrich. We are absolutely ecstatic with our new BMW X5M, but more importantly we are elated that we know that the guys at PACE are really there to serve us!!! For all that these guys do and for the outstanding customer service...we applaud you!!!!- Sandra B New Rochelle

lawbosley

Jul 26, 2012

I had a very good experience when I bought my last BMW, but my experience today was exceptional. The dealership was very busy as there was a promotion underway. The courtesy and professionalism I experienced was second to none. None of the staff at the dealership ever appeared frustrated or aggravated. There was no high pressure sales behavior from anyone. Landers Hall, my sales rep, was informative and very knowledgeable. He was patient and worked very hard to make my purchase financially satisfying and worked things out so that I got exactly the car and options I wanted in a price I could afford. It also didn't hurt that he was very sociable and easy going. Of course this could not have been possible without the assent and assistance of the ever patient and relaxed Sales Manager, Bernie Fee. Mr. Fee clearly set the pace in the showroom. The atmosphere clearly a reflection of his cool and calm demeanor. At no point did I feel condescended to or taken advantage of or overlooked. I was simply shown what was available, asked what I liked and Landers and Bernie set to work and to make the deal happen. They made me an extraordinary deal after it looked as though the numbers just wouldn't add up. I never thought I would leave a dealership feeling elated, but they made it happen and I am very grateful to them. Everyone in the dealership was cheerful and helpful. Since the transaction finished late, instead of just showing me a few things about the car and leaving me to my own devices, Landers without prompting invited me back to the dealership at my convenience to further go over the cars features, Now that's a professional attitude.I highly recommend this Dealership to anyone interested in buying a BMW.

George

Jul 25, 2012

I don't what happened to all those positive reviews, maybe the excellent sales persons were all busy, but when we went in on a Sat afternoon, no one seems to care, no one came to greet us. And we were looking at the cars, people passed by, not interested to talk to me at all. I had to go to the desk to ask how does it work in their shop. A little disappointed so we left. No sure will go back again.

ttorelli

Jul 17, 2012

Anthony was very professional in his dealings with us. He was very patient and helpful. My daughter liked the way he dealt with her and commented on it.

fdml1966

Jul 17, 2012

In May when my lease was about to be up on my Q7 I was undecided as to whether I wanted to stay in an Audi? So I started my internet search looking for a good deal for "THE CAR". I was looking to move into a Mercedes or BMW? Well after a week or so of surfing and calling different dealers I was still undecided UNTIL.... I looked on the PACE website and found a few Speacials. I immediately called PACE and was transferred to Landers Hall. We "CLICKED" instantly, we conversed for about 30 minutes. Once our conversation was over my mind had been made up. Once again I would be driving the "Ultimate Driving Machine/BMW" AND!! I would be traveling from from Baldwin, LI to Mamaroneck, NY to lease "THE CAR" from Landers Hall at PACE BMW :) Landers is AWESOME!!! He had us in and out(NOTE: this experience was the shortest EVER!! I've spent at a dealership, SMOOTH....)Landers is VERY informative, patient, curteous and professional. He can definately count on referrels from me.

New535xiguy

Jul 15, 2012

I visited a couple of BMW dealers - and while all of the sales people were okay, Kristen is in a league of her own and is a star. Kris picked me up at the Mamaroneck Train station in the car that was to be mine - we test drove it according to my schedule and route - she explained the car and its functions as we went along.Back at the showroom, no hard sell - just got me a great price and then a great lease deal. Within 90 minutes of meeting Kris for the first time, I committed to a fairly fully loaded 535 xi - picked it up two days later (yesterday). I am a very cynical person and do a lot of research on price and incentives before even walking into a showroom - that is why i visited two other dealers before buying from Pace; I didn't get the same feeling from the others that i did with Kris. Over the past 17 years, I bought 11 Volvos from the same dealer. I liked the dealer and lthe same salesman sold me all but two of the cars. But i have outgrown the staid Volvo and wanted something better.The F & I guy- Mike Steingberg was very honest and low key - no hard sell at all. The paper work took less than 20 minutes, start to finish, when I picked up the car.I am very glad that I went with BMW, with Pace and especially with Kris. Now i have to get back to driving my new car.

Nobi E.

Jul 15, 2012

Even though i ended up buying a car from somewhere else the service was awesome. kristen Zallo was really nice from the minute i walked in and also was very knowledgeable. when i told her that i was going to go with another car from a different dealership she wasn't rude and was still very nice. when i get my next bmw im definitely going back to pace and going to ask for her. thank you Kristen !! you are awesome

latyrus

Jun 19, 2012

From the first moment I spoke with Landers, I was convinced that I was dealing with a true professional who was service oriented, honest, and responsive to my needs and requirements as a client. Landers took the time to listen to me as I described to him what I was looking for and the kind of assistance I would need in getting the car of my dreams. Landers was able to not only find a vehicle that fit my specifications and budget perfectly, he worked tirelessly to inure that everything that I needed (from financing to car prep) wads one in a superb and transparent way. Thanks to Landers and the entire Pace Team. . .I am now driving the car of my dreams. . .

Lichking

Jun 16, 2012

Dear Pace BMW,I want to express my sincere appreciation for the immaculate service, professionalism, and accommodation I received from the moment I drove into the dealership to closing the deal. From the valet service, the impressive facility, to the final negotiations, everything felt first class. The staff was knowledgeable, treated us with the utmost respect, and made the buying process seamless. Pace BMW exceeded my expectations and I highly recommend this dealership to anyone who wishes to save time and money.Special thanks to Jared Rubel and Joe Zappulla, see you guys again on the 26th!Gratefully yours,Mike LiProud Future 328xi Owner

latrellemoore

May 3, 2012

Leasing a new car can be an extremely stressful process and leasing my first luxury brand car was intimidating; however Client Advisor Lionell Williams made the experience worry free. From the moment I arrived at Pace BMW, I never felt pressured to immediately make a purchase or felt that when I inquired about a product or feature that the answer was rushed. Lionell went above and beyond with explaining to me in detail the overall performance of the 5 Series to ensure that it suited my personal needs. He explained to me in depth the model, features, interior color scheme, exterior color scheme and accessories for the 2012 BMW 528xi that I was leasing. Unlike, when I purchased a car in 2003 from another dealership the Finance Manager at Pace BMW Mike Steinberg did not make me feel like I was signing my life away on the lease documents. Furthermore, Product Specialist at Pace BMW Shaun was extremely patient in explaining to me all the technology in my new car. I would highly recommend to my family, friends and colleagues if they are in the market for a luxury car to go to Pace BMW.

Rube23

Apr 21, 2012

After reading all the other positive reviews, I decided to purchase my 2009 535i from PACE. I must say, that the positive reviews were right on the money. My sales advisor Lee Porrazzo was excellent, there was no pressure and he worked hard to meet my needs and get me the deal I wanted. If you are in the market for a new or used BMW, I would contact PACE and ask for Lee, you wont go wrong. The cars they choose are in excellent condition and you can tell they really care about customer satisfaction. Lee even called me a few times after the sale just to shoot the breeze and see how I was liking my new ride!

aroda123

Mar 26, 2012

I own a 2011 BMW 550 xi and I can say with out question i will never own a BMW again. Now this is not due to my car but totally due to the horrible service provided to me by PACE BMW and Greenwich BMW where I purchased the car. The car is notorious for getting side wall bubbles and I have been in at least seven times this year to replace the tire. Not once had the dealership or the service department has come up with a loner which equates to an incredible loss of my time. This a 75,000 dollar I would expect a totally different type of service. Pace BMW is totally useless and all I get are apologies rather than solutions or even a loaner!!! Good bye Pace BMW and now I will go to Darien fro now on.

Paul G

Mar 19, 2012

I have purchased and leased 3 cars from Pace BMW and one of the main reasons I have kept coming back is my experience with Rani Holmes. "Car salesman" is frequently used in a negative light but Rani exemplifies what it means to be an excellent car salesman. I say that not because things went perfectly because the first time I dealt with him, the transaction got botched up in a number of ways and it was Rani who took all of the responsibility and, in fact, straightened out a bunch of things that I knew were not his fault. To me, that was more important than anything because rather than make a bunch of lame excuses as to what was going on, he shouldered the burden and made them right. A great person and a great salesman.

aantoinette

Mar 12, 2012

Very good experience overall, we went in just to look and ended up walking out with a car that day. Great service and employees were honest and helpful.

ndirish19

Mar 8, 2012

I was given a monthly payment on my new car which I accepted. Upon signing the purchase order, I left the dealership to get some lunch when the manager who was helping the sales person called me to tell me that he made a mistake and the car was going to now cost me over $100 a month more. Classic bait and switch. Unfortunately, I had to accept the deal because it took so long to get the deal worked out that I had no time to go elsewhere and was leaving on business the next day.Upon receiving the car and attempting to activate the free year of SeriusXM radio, I was told that the free year had already been used by the dealership. I was told by the sales rep at Pace that they would take care of it. As I type this, still no resolution. Overall, I had a terrible experience and wish I had gone back to Greenwich BMW which gave me much better service although it's well out of the way from my home.

Kbogz

Mar 6, 2012

The services that I received from Mr. Holmes was way beyond my expectation, just a genuine humble person who wanted to help to make sure all my needs were met. Thanks again Mr. Holmes I am now drivingy dream car.

Mom of two

Mar 4, 2012

We worked with Rani and he was amazing! He made our buying process smooth and easy. My husband and I came in on a Saturday afternoon with our two young children. The whole Pace team was incredibly kind to them and very accommodating, offering the kids snacks and coloring books so my husband and I could speak freely with Rani. After our purchase wOhen I returned to pick up the car, Rani took the time to review each of the car's features with me and even took the time to set up the Bluetooth feature on my phone and pair it with the car.

Brian

Mar 2, 2012

I recently bought a new BMW at Pace BMW. Kristen Zallo took care of me from top to bottom. Her service was impecable.

David

Mar 2, 2012

If you are looking to get into a BMW, Kristen Zallo at Pace BMW is the best person to see. Truly top-notch service as one would expect from BMW. She is extremely knowledgeable and will do her best to get you the bottom price and best car.

physician

Feb 29, 2012

I have leased 4 BMW"S with this dealer (3 with Rani Holmes who is always helpful and pleasant). I recently ended a lease, and will likely be getting another car with Rani and the end of my present lease next summer. It's easy and efficient to use this dealership.

hajna52

Feb 29, 2012

I have been a customer of Pace for over 18 yrs and Kris Zallo continues to make my purchasing experience AMAZING! She goes beyond what is expected of a sales consultant.

camela

Feb 28, 2012

I'm on my 3rd car from PACE (leasing) and each time it gets simpler and more convenient, which is a big reason I stay in the brand. Each time I have worked with Kris Zallo and she is another big reason I stay in the brand. Kris is everything you need and want when you are dealing with the decisions involved with changing cars. She is direct, smart, well informed, fair, accurate, very very very high service and a pleasure to work with... The dealership has worked out most of the issues from the transition of service to Port Chester and is very good to do business with - repeatedly. And, I love my car!

Michele

Feb 27, 2012

Ron leased my car 3 years ago and I liked working with him so much that I contacted him again now that my lease is up. He is an honest guy. I will only deal with "real" salesmen and Ron is "real" that's why I remembered him, will continue to work with him and refer him to many.

Cynthia

Feb 27, 2012

I bought my car from Pace BMW and worked with Lee Porrazzo. He was excellent! Answered all of my questions and worked quickly and I was able to take my car the same day. Super nice guy!

JJJJ12223456789

Feb 27, 2012

My experience at Pace BMW has consistently been excellent. I have dealt with Kris Zallo for my last three vehicles. She is hard working, helpful, friendly and most importantly always up front and direct. She has never made promises she could not keep . Highly recommended.

cwalsh5704

Feb 27, 2012

I have worked with many dealers when buying a new vehicle. I was very impressed with Kris Zallo. She took me through the whole process, from turning in my car, to the ins and outs of my new X3.My husband was also very pleased with the professional attention to detail at every step. I would certainly deal with Kris in the future.

Tones

Feb 26, 2012

Pace BMW did an amazing job getting me the exact car I wanted with every option on very short notice. My salesperson, Kristen was amazing and extremely professional. This is our 2nd vehicle with Pace BMW and they truly do a great job.

Nathanspop

Feb 26, 2012

We have leased many cars from Kris Zallo. She is friendly, fair, efficient, and a pleasure to work with. My wife and I appreciate her "can do" attitude and overall dependability. What more would you want when looking for a car?

Tiger

Feb 25, 2012

Rani holmes. What can I say except when I came to lease my second BMW and walked into pace BMW and asked to see rani I waited for him while he finished with his other customer. I truly only wanted to work with him. I trusted him and my first experience with rani was excellent. We had fun picking out my new car and he was definitely a part of that. He worked with me and knew what I wanted and am very happy today. Thank you

MaddieG

Feb 25, 2012

My brothers and I have purchased numerous BMWs over the last 10 years.Kris Zallo at Pace is not only courteous and efficient, she has madeour buying experiences a pleasure with her detail oriented, kind and attentive nature. Whenever I have an appointment at Pace I can alwayscount on Kris to have my favorite dark chocolates at her desk, now that'sgreat service!

jrosenblum

Feb 25, 2012

This is the second vehicle I purchased at this dealer with both involving Kris. As it relates to my experience, she has been friendly, direct, helpful, and straightforward. I got exactly what I expected without any problems. Appreciated her low key approach. And especially appreciated her accessibilty afterwards. There were questions that came up afterwards and she was easily reached and helpful.

kjrosenberg

Feb 25, 2012

My wife and I have acquired four BMW's from Kristen Zallo at Pace over the last ten years. We trust Kristen to give us the straight skinny about cars in general--and BMW's specifically--and her best price, without the usual car dealer two-step that can make the experience so unpleasant. The relationship does not end when she hands us the keys either: she always checks in a few weeks to make sure that we are happy, and makes herself available to answer questions at any time. We would not get a BMW from anyone else.

S Sharma

Feb 24, 2012

Kristen Zallo is excellent. Nothing but excellent experiences at Pace. She is extremely helpful, very polite. What more can I say?

AK X5

Feb 24, 2012

Kristen Zallo just happily sold me my third BMW X5. She has proven to be the nicest and most knowledgable car salesperson I have ever dealt with. She is honest, energetic, and willing to go to the extra mile for any customer. I gave Kristen Zallo this review because she rightfully deserves it. She is the best salesperson I have worked with when it comes to car shopping. There is no doubt in my mind I will be back to buy a 4th X5 from Kris, very soon.

Paulie

Feb 24, 2012

Kristen's professionalism and knowledge far exceeded any previous dealership i've encountered. Her friendly and courteous demeanor made an otherwise daunting and sometimes stressful experience a most pleasant one! Keep up the good work, two thumbs up! i would refer anyone who is in the market for a BMW to Kristen, they will not be disappointed.

Bruce

Feb 24, 2012

Kristen Zallo is the reason why I bought two cars from this dealer.(2009 335 convertible & 2012 X5 35i, waiting for the next model 3 series convertible, will purchase from there). Kristen is the best salesperson,period. I am in the market for a pick-up truck if she sold them I would buy it from her. she is absolutely the best salesperson that I have ever dealt with(I have owned 15 cars in the past 10 years). Kristen is very friendly, accommodating,knowledgeable and straightforward. You are guaranteed to get the best deal possible, no nonsense.

MLMCS

Feb 24, 2012

We have purchased all three of our BMWs from Kris Zallo at Pace in Mamaroneck. She is an upstanding, straightforward and highly knowledgeable sales person and an absolute pleasure to deal with. You never feel like she is pushing you, all your options are presented and she helps you make good choices.

recent buyer

Feb 24, 2012

My wife and I recently entered Pace BMW to lease a 2012 X3 and we left having leased the X3 as well as a new 328i x-drive, thanks to the fantastic service provided by Rani Holmes. In fact, this is the second time we have leased a BMW and I specifically returned to Rani because of the experience we had with him the first time around. I highly recommend Rani and will continue to do business with him, and Pace BMW.

Real Estate Broker

Feb 24, 2012

I have purchased over 8 BMW's from Kristen. By far one of the best car sales people in the industry. Before I found Kristen, every time time i shopped for a new car was a painfull process. Shes not a sales person she is more of a consultant.

Bmwfanatic

Feb 24, 2012

I had the pleasure of working with Anthony Iu at pace BMW for the purchase of my vehicle. Would definitely recommend him and have. He made the experience fun and enjoyable.

Jaime

Feb 24, 2012

Extremely helpful and a pleasure to do business with. Look for Anthony if you ever find yourself at Pace BMW. Won't regret it.

lerman

Feb 24, 2012

Kris is extremely knowledgable, honest, and very accessible. She spends as much time as you need. She has been extremely helpful to us even after the sale was made.

sfrnofls

Feb 24, 2012

My husband and I have owned probably 20 BMWs between the two of us over the years and purchased our cars from many dealers. Kris at Pace is the most outstanding by far, and we have sent 2 clients to her already and will continue to recommend her and purchase our future BMWs from her. Great work!

B1028

Feb 24, 2012

I was very impressed wih my overall "buying" experience at Pace BMW. It was not a typical car purchasing experience where you feel pressured or being taken advantage of. Anthony, the Salesperson was very professional and made the whole process easy and "hassle free". All the other personnel from the Finance and Sales Manager to the person acclimating me to my new car were a pleasure to deal with. If you are looking for a BMW, I would highly recommend this dealership. They will put other dealerships to shame!

Alex.kreinces

Feb 24, 2012

Kristen Zallo just happily sold me my third BMW X5. She has proven to be the nicest and most knowledgable car salesperson I have ever felt with. She is honest, energetic, and willing to go to the extra mile for any customer. I gave Kristen Zallo this review because she rightfully deserves it. She is the best salesperson I have worked with when it comes to car shopping. There is no doubt in my mind I will be back to buy a 4th X5 from Kris, very soon.

romanbr6

Feb 24, 2012

Kristen Zallo is the best salesperson that I have ever dealt with.she is most kind, friendly, knowledgeable,honest and seems to love what she does.I have purchased a 2009 335 convertible and 2012 X5 35i with her and I am waitng for the next updated model 3 series convertible which I hope to buy with her help.She makes the process the easiest that it could be, I have purchased many cars in the last ten years and that was my best experience of all.

spartanspirit65

Feb 24, 2012

Great salesman, friendly personality, knowledgable on the cars he was selling, personable, did not pressure me to buy the car, spent a lot of time explaining the car features

bkreinces

Feb 24, 2012

I RECENTLY PURCHASED MY THIRD BMW WITH KRISTEN ZALLO'S PROFESSIONAL AND COURTEOUS GUIDANCE. KRISTEN ZALLO IS THE MOST KNOWLEDGEABLE AUTO SALES PERSON I HAVE EVER DEALT WITH. THE WALK-THROUGH SHE PROVIDES TO A CUSTOMER UPON PICKING UP A NEW CAR IS THOROUGH, PATIENT, DETAILED AND EXTREMELY INFORMATIVE.KRISTEN ZALLO FOLLOWS UP SEVERAL TIMES AFTER PICK UP OF THE NEW CAR TO ASSURE A QUALITY EXPERIENCE FOR THE CUSTOMER.

LaurenRS

Feb 24, 2012

We have worked with Kris on all three BMWs we purchased from Pace -- she is straightforward, detail oriented and very efficient. You always feel like you're the priority and not just the sale.

shappy

Feb 24, 2012

Once you are pretty settled in what you want, Kris works tirelessly to work out the best pricing as quickly as possible. Kris even responds to emails at night and on the weekends.

srt1852

Feb 24, 2012

I have purchased 3 vehicles from Kris Zallo at Pace, and Kris has been absolutely fabulous to work with every time! I cannot conceive of receiving better or more knowledgable service or assistance throughout the entire process than provided by Kris.

ShamLaksh

Feb 24, 2012

Kristen Zallo is the Best!. I have known her for many years and bought 4 cars. Every time the experience was great. Kris is Prompt as well as very pleasant and professional. Many a times she has gone beyond the call of her duty. She is the Best!

Hksuvall

Feb 24, 2012

Just bought my first bmw and my experience with kristen could not have been better.her professionalism, love of her product, and knowledge were easily seen and her easy-going nature and good humor was a bonus. She is one of the best salespeople i have ever dealt with. Harriet kaplan suvall

mksuvall

Feb 24, 2012

Hi. Kris Zallo was recommended to me by my brother in law who has been a repeat customer at Pace and with Kris. He was enthusiastic about the dealership but specifically felt that Kris was very knowledgable ,pleasant and efficient to deal with. She was all of these things. We truly appreciated her advice and her patience in explaining the car's features. It was a delightful experience and I will definitely use Kris 's services again.

Assetman

Feb 24, 2012

Kristen Zallo is professional, efficient, and gets clients the car they want at a price they can live with. Kristen has helped me purchase 2 cars and has been referred to our clients who have also purchased from her. Given the feeling most people have about car salespersons, Kristen is the exception to the stereotype.

jhauser614

Feb 24, 2012

Kristen Zallo is the best dealer I have ever worked with. She is efficient, friendly and customer focused. I would recommend her to anyone.- Justin Hauser (former and future customer of Pace BMW because of KH)

bhowley

Feb 24, 2012

Kristen Zallo, my sales rep was wonderful to deal with and my buying experience was terrific. She went out of her way to help both my wife and i get acquainted with the car and never rushed my decision.

Swilling

Feb 24, 2012

Kristen is by far one of the best sales assoc I have ever met. I've bought many bmw's over the years and since I met Kristen, I've stopped shopping around. I would recommend her to anyone. N

Lloydmach

Feb 24, 2012

We have returned to this dealership over the past years becuase of the outstanding service always extended by Kristen Zallo. We have leased as well as purchased severalautos and she is always available and helpful, making our BMW experiences pleasant andeasy. She tackles the most complex or simple problem with a prompt solution, kindwords, and a big smile.

archie001

Feb 24, 2012

Kris is the best salesperson I have ever dealt with. Just purchased my 3rd BMW from her. Pleasant, extremely competent, professional and knowledgeable. I wouldn't buy from anyone else!!E Treiber MDScarsdale, NY

liason

Feb 24, 2012

Kristen Zallo is outstanding. She is extremely knowledgeable about the cars she is selling. She goes out of her way to accomodate her customer's needs. She is a delightful person. Kris has helped me get my car serviced quickly when the service department was very busy. She gave me excellent advice on the features I would want when I was selecting a new car. She has always been responsive to my requests and never pushy.

rima garrow

Feb 24, 2012

We were most impressed at the quality and friendliness of service given to us by Kristen Zallo at BMW in Mamaroneck, NY. Kristen Zallo was extremely professional and knowledgeable in every aspect and was able to help us with everything that we needed. She is truly one of the most courteous and professional people that we have come across in this business and I would recommend her very highly to anyone who is interested in a BMW.

kpolanco

Feb 24, 2012

Kristen Zallo is excellent! I've recommended her to my buddys. I lease a new BMW with her. She is knowledgeable, friendly, and enthusiastic about the BMW product. I can call her whenever I have a question or concern and she is very helpful. Kristen Zallo gives you "peace of mind" and that's a great thing.

Jddavis

Feb 24, 2012

Kris made my experience at Pace wonderful. She made herself accessible and bent over backwards by making my purchase seamless. She even offered to pickme up after dropping off my old vehicle in a different city. You can tell she loves her job and helping her customers.

car lover

Feb 23, 2012

I have leased 6 cars from Pace. I just leased a new 535xi Rani worked with me on the numbers and I am completed satisfied with the deal I got. Can't ask more. definitely a 5.

ciaopattino

Feb 23, 2012

Rani Holmes helped us through the purchase of our X5, great service and tremendously accommodating - so much so that Rani delivered the car to my home directly, spending valuable time going over the various functionalities. great people, great service.

larchmont mom

Feb 23, 2012

We have leased 2 cars from Rani. He is wonderful to work with. he accomodated our needs for timing and was always available by phone or when i stopped in to answer a question...no matter how simple or complicated my request. He never pushed us to make a decision and was patient while we test drove different models to make our decision. Also he very patiently waited while my husband (the lawyer) read each word on each page of each document before signing. Rani is the best and BMW is fortunate to have him as an employee.

Samantha

Feb 23, 2012

This by far has been the easiest, most efficient transaction made. We traded in our old car for a used Pace BMW. Anthony Lu was great. He thoroughly answered all of my questions, was patient, and did not try to pressure us. We got our new car in 20minutes! Ask for Anthony!

Wesbound

Feb 23, 2012

I had a great purchase experience with Anthony Iu. He handled my purchase with ease and professionalism. I would highly recommend him to anyone looking for a BMW.

Darren

Feb 23, 2012

Overall great service and was extremely impressed with the sales person, Anthony Iu. he was extremely helpful and found me exactly what I was looking for.

3serious

Feb 23, 2012

Buying a car from him was very smooth. In few years I will be back to trade my 3 series for a 5 series. Thanks!

dieseldaisy_335

Feb 23, 2012

My saleman, Rani Holmes, went out of his to make sure that I was satified when I ordered my first BMW. But since then my car has been in service every three months like clock work and now I'm told that BMW states that a loss up up to a quart of oil in 1600 miles is acceptable for my 335d with less than 20K? Really?! This is not my first diesel but may be my last BMW. Could have had two VW's for the price.

Aubrey.

Feb 23, 2012

A friend told me to visit Pace BMW when I was looking for a new car to lease. I was helped by Antony Iu, he was courteous and helpful without making me feel pressured to buy. He seemed to know everything about the cars he showed me. I would definitely recommend him to my family and my friends,

Coupe momma

Feb 22, 2012

Kristen Zallo at Pace BMW provides excellent customer service. She is very professional and knowledgeable about the BMW's she sells. She makes the car buying experience enjoyable.

Ashley

Feb 22, 2012

Kristen Zallo has personally sold me as well as family members and friends bmw's from pace. I have had nothing but a great experience!! Highly recommend buying a car here !

dbel

Feb 22, 2012

Excellent customer service!Very prompt in replying and very friendly. Fast delivery .I am a BMW owner for almost 5 years and I had my best ever experience with a PACE BMW dealer. Mr. Gunn Park is very professional sales man and he made sure that all sales points were clear.

Thrill Ride

Feb 21, 2012

Kristen Zallo is an excellent service advisor, and Her listening skills are excellent. As we are happily leasing our second BMW !!

MJMCE

Feb 21, 2012

Rani did a great job, have dealt with him in past and he's very professional and easy to work with.

Thera17

Feb 21, 2012

Kristen Zallo is excellent! I recommend her to anyone I know interested in a car. I lease a new BMW with her every three years (for the past 9 years). She is knowledgeable, friendly, and enthusiastic about the BMW product. I can call her whenever I have a question or concern and she is very helpful. Simply stated Kristen Zallo gives you "peace of mind" and that's a great thing. I look forward to many more leases with Kristen in the future.

nikkisgar

Feb 21, 2012

My overall experience was excellent. Kristen was very helpful and answered all questions thoroghly. She was very attentive and friendly. I have recomended her to many associates.

Jane

Feb 20, 2012

Kristin is the best. Professional, energetic, knowlegeable, full of integrity. She has been my boss' sales person for all of her BMWs. Absolutely pleased.

Mom with teens

Feb 20, 2012

Rani Holmes provided excellent service from the initial inquires right through to the delivery process of my new x5. He responded in record time with efficency and professionalism always providing courtesy with a smile.

U.Carranza

Feb 19, 2012

I went to Pace BMW to buy a used car and met with Anthony Iu. He was very straight forward and answered all my questions. It was a no pressure / no hassle sales experience. I'm very happy with my car and the service I received. I've already recommended him to my friends and family.

JoseatAWM3

Feb 19, 2012

Rani is one of the reasons why I came back to Pace for my second BMW. He is honest, trustworthy and wants to get you in "your" BMW, not just any. He is an outstanding communicator and is 110% reliable...no brainer if you want your BMW, go to Rani at Pace.

SoAkaroo

Feb 18, 2012

Incredible service. No BS like normal salesmen usually do. Anthony was Straight to the point and very friendly and accommodating. Will recommend Anthony and the dealership to friends and family.

Katie

Feb 18, 2012

Going to Pace BMW was a great choice. I received excellent service which made the leasing process very smooth. I would recommend this dealership to my family and friends.

Soakaroo

Feb 18, 2012

My husband and I went through multiple dealerships in Long Island and found that the sales rep are not very friendly and did not help me pick out a car. We then tried Pace BMW and purchased a car instantly with Anthony. He was very willing to spend time with us even late evenings and over the phone and email. My brother ended up purchasing a car with Anthony as well. I would definitely recommend him to friends and family.

MtVNY

Feb 17, 2012

When I need another car Anthony will be my first call. Thanks!

BMW with 2 kids seats

Feb 17, 2012

Working with Anthony at Pace was a great experience. He attentively worked with our search for a certified used BMW...and patiently made room for 2 toddlers running around his office and show room. I woul dlhighly recommend working with Anthony to my firends, colleagues and for thos looking for a BMW

Tubby

Feb 17, 2012

My sales rep, Anthony Iu, made my leasing experience at BMW very enjoyable. It was a quick and easy transaction and everything was explained precisely. We were able to quickly meet my car and payment objective.It was a no haggle, no hassle deal. Excellent job!

Steve

Feb 16, 2012

Great experience with Anthony Iu. Very knowledgable.

jacks

Feb 16, 2012

Rani Holmes is an excellent asset to the dealership. He is knowledgable, friendly and above all honest. What he promised he delivered. I would highly recommend him to my colleagues.

Wahoowa

Feb 16, 2012

First BMW purchase and Rani and the Pace team made it as easy as can be. Even the anonymous finance office person was pleasant to deal with. The customer service received has been great...from ordering the vehicle, keeping me up to speed on the progress, the delivery and post delivery follow up...all exceeded expectations. Thanks!

bmw leaser

Feb 16, 2012

I'd inquired about leasing a X5 from Anthony Iu and he was really nice, helpful and very straight forward with the pricing without any BS.

Ganman

Feb 16, 2012

I previously leased a vehicle with Rani, and now that my lease is coming to an end, I decided to call on Rani again. He's been great at assisting me to find the car and features that I want in my next BMW. I'm sure that my experience with him this time will be as good as my last one was.

King Bimmer

Feb 16, 2012

Rani Holmes has offered exceptional service, and made buying my last 2 cars a breeze. Bernie who is the Sales Manager also has been great to work with. I will continue to work with them in the future.

Beemer Man

Feb 16, 2012

Gunn provided prompt service and excellent attention to detail. He is a very attentive and finds the car the client wants.

hjones56

Feb 16, 2012

Stopped by Pace BMW in Mamaroneck to check out leasing the 5 series. I love the look and style of the 528 and wanted to take it out for a test drive. BMW's alway command attention when you see them on the road so I wanted to try out for my self. The Salesman Rani Holmes was very friendly and knowledgeable. The car handled like a dream. The prices are very competitive. When I am ready I will certainly lease from them.T. JonesBronx, NY

Gilbo

Feb 15, 2012

Very positive experience while visiting this dealership. Made me feel right at home and made the hassle of buy a car a pleasant one. My sales rep, Mr Anthony Iu was a tremendous help. Everyone should come here if they are looking to buy a BMW.

Troks

Feb 15, 2012

I was there on a sat just looking for a good deal. My sales person Mr. Anthony Iu was so helpful and gave me a deal that I couldn't refused. Now I'm a happy owner of 2011 M3.

3 Series Coupe

Feb 14, 2012

Salesperson Rani Holmes made my recent purchase from Pace BMW painless. Mr Holmes is a professional, very knowledgeable and has a lot of patience (very important). I received excellent service, everyone was very accommodating. I am very satisfied with my new ride!!!

Mr. D

Feb 14, 2012

Rani is a people person.He is a very knowledgeable salesman.Very patient,likeable,and trustworthy.As such I was happy of both purchases from him in the past four years.He is indeed an asset to your company.Keep up the good work Ran.All the best.Dennis Mohabir

Simon

Feb 14, 2012

I got my CPO BMW from Pace, specifically from Anthony Iu. I hate shopping and I hate sales people, and he made the entire process work for me. I could not imagine a better car purchasing experience.

Wajdi

Feb 13, 2012

Great attention to my needs as a customer. Rani helped us through with the paper without any trouble.

elizabeth

Feb 13, 2012

Rani Holmes was an very professional salesman. I would recommend him.

PaulaE

Feb 13, 2012

We bought a new 2012 BMW X3 in late 2011. After owning the car only one week, the power steering system completely failed. Pace gave us a loaner (a new 5-series sedan), and attempted to fix the problem. After a couple of weeks, they decided they couldn't fix it, and the necessary parts would take too long to arrive from Germany, so they ordered a replacement X3 for us. We realize BMW-USA had to also approve this resolution, but we felt that Pace had gone to bat for us and wanted to make the situation right. Our sales person, Rani Holmes, was responsive and on the ball, making sure we were informed every step along the way. What could have been a very frustrating and maddening event turned into a much more pleasant one, because Pace and Rani did their best for us.

ginona

Feb 13, 2012

Rani Holmes at PACE BMW in Mamaroneck was great salesperson. I definitely recommend him!

650i Joe

Feb 11, 2012

Anthony Iu was professional and efficient in expediting my purchase of a 650i convertible. The service dept. in Port Chester is very pleasant and state of the art.

BMW650I

Feb 11, 2012

I strongly recommend this dealer. Great customer service. Special thanks to Anthony Iu!

Sports Car Lover

Feb 11, 2012

I have always like to look of the BMW. They will draw your attention when you see them on the road. I went to the Pace BMW Dealership in Mamaroneck, NY and met a very knowledgeable salesman Rani Holmes. When I get ready to purchase my BMW I will certainly come here. HJ Bronx

Combatcross

Feb 10, 2012

I recently bought a used car from your dealership. Anthony which was my sales person was very helpful and honest. I think he should be promoted and not just be a sales person. Anthony makes your dealership look a lot better than other dealerships and BMW should hire more people like him. Pete Fronimakis

bmw owner

Feb 9, 2012

my salesman Anthony Iu was very helpful. he was very informative and made my buying experience wonderful

Jmckay

Feb 9, 2012

Very nice guy and very helpful. Left with good experience. I would refer friends and family.

None1

Feb 9, 2012

Anthony was great. Sale was smooth from test drive to financing and registering paperwork. Salesman Anthony answered all my questions and was excellent

ashley

Feb 9, 2012

I was very satisfied with my salesmen Gunn Park. He was very professional.

patrick

Feb 9, 2012

anthony iu is the man and a pleasure to deal with...great experience buying a cpu x5

Richard

Feb 9, 2012

Ask for Anthony....great salesperson and great service.

Darren

Feb 9, 2012

I was extremely happy with Anthony Iu. He was extremely helpful and accomodating when helping me shop for my 2008 328XI.

Jim Mastroianni

Feb 9, 2012

We bought a used X5 and Anthony Lu was our salesperson. He was great and took his time explaining the many features of our car. We had a great experience and will return for our next purchase.

CONSTANTINE

Feb 9, 2012

Anthony Iu at PACE BMW HAS BEEN GIVEN ME GREAT SERVICE FOR A FEW YEARS NOW AND AM VERY HAPPY WITH PACE BMW...

Happy Car Buyer

Feb 9, 2012

Anthony Iu was an excellent salesman....he had a lot of patience and knowledge. He kept searching until he found the perfect car for me!

Amitter21

Feb 8, 2012

I purchased a vehicle(BMW 328 xdrive) from Gunn Park, and felt that my experience was very good. I presented PaceBMW with a price I wanted, and was treated very fairly and with respect. I got the vehicle I wanted and enjoyed the entire process. I would recommend this dealer, and will return when I am ready for my next BMW!

Stanley

Feb 6, 2012

I am happy to purchased a new car from your dealer, The price is good and also the sevices is the best, Sales person name Gunn is very nice, I got nothing to complaints and I will say if my friend look for a new car I will send them to your dealer, Thanks alot

jdpuglisi

Jan 3, 2012

Pace/Greenwich website is terrific for scheduling service appointments and requesting parts. I had checked BWM USA's site for the part numbers to get rubber floor mats for my F07 with X-drive without any luck. I sent an online parts request to Pace asking about the availability of rubber mats. A couple of hours later, I got a response from Rudy in the parts department that the mats were in stock. When I stopped by, he had them pulled aside and ready to go. Great experience.

PrinceII

Dec 20, 2011

do not buy anything from this dealer. Alpina is a different car. First of all, it is clearly marked as ALPINA all around.

jdpuglisi

Nov 2, 2011

I usually work with Audley for service issues. Audley's pretty good returning phone calls. My last trip in to service was an emergency because my brake warning light lit off. I drove directly over for a night drop off on Wednesday night. Audley must have been on vacation because I wound up with another service advisor who I had to chase down an hour before closing on Thursday to find out what was going on with my car. Nothing diagnosed. Same thing on Friday except they got all the parts but weren't going to be able to make the repair that day. The service advisor told me I could pick the car up (with completely faulty brakes) and bring it back Monday. Never offered to do the work on Saturday which I had to request. Didn't hear back from them so I showed up an hour before they closed on Saturday hoping the car was done, which it was. Zero communication. All in all, I got a $3200 bill, no car for the better part of three days and no offer of a loaner. My ratings of "ok" were based on the three previous times I was in for service with little or no incident. However, this was bad enough that there was no way I was going back to them for my 85k inspection.

lorserr

Oct 28, 2011

This was an unscheduled service call regarding low tire pressure. Fabian Bonici, my service advisor could not have been more responsive. He went above and beyond in his willingness to help and fix the situation. He delayed his leaving for an appointment to help me resolve the issue. It was very much appreciated....problem solved!

matt_hoo

Oct 18, 2011

Rani (my salesperson) was fantastic from start to finish. I was a motivated buyer, so I made it easier on him but that said he made the process pleasant from start to finish and his service after the sale was fantastic (seriously, fantastic...never before has a dealer had their salesperson come to the house to clean up an administrative item from the sale...Rani was extremely accommodating!). When my wife is ready for her BMW, Rani will sell it to us at Pace in Mamaroneck.

shollatz

Sep 27, 2011

Anthony and Mike were extremely helpful in our search for a quality used car. Anthony answered all of our questions about the 2006 BMW X3 we purchased and both Anthony and Mike worked extremely hard to get us the best deal possible. It was not a typical car sales experience, but rather one where Anthony and Mike really went out of their way to help us out with the purchase. We highly recommend Anthony and Mike to anyone looking for a quality used (or new) vehicle.

Shandy

Sep 25, 2011

Horrible experience. Bought a certified 328i convertible from them with only 20k miles on it in January, 2010. (Name of sales guy - Vincent Morabido). Within 4 months, the hard top would not close. Apparently the car was in an accident, which was conveniently NOT detected during Pace BMW's 300 point certification for pre-owned vehicles. This accident probably has caused alignment issues which in turn triggers the roof to not close. My personal mechanic was astounded by the fact that Pace BMW certified the car. He said anybody could tell there was severe body damage and that the paint job was done on real cheap. My local BMW dealer said same thing but refused to put it in paper because of fear of backlash. Now every 6 months or so, the roof refuses to close. And the body paint has started to peel off. Called Pace bmw (both Vincent and his manager) many times, they refused to do anything about it because a damaged roof doesn't mean the car is not drivable, hence they are off the hook. I tried to reason with this guys many different ways, but to no avail. Simply do not understand how a dealer like this is allowed to sell BMWs.

k1reviewer

Sep 19, 2011

I went to 6 dealers in the past 48 hours -- Pace is leagues above the rest. The staff was pleasant to customers and to one another. Rather than seeming to be in competition with one another for a sale, or to avoid grunt work, the staff at Pace works as a team and that feels very welcoming. There was no pressure, no hype, no tricks or gimmicks to sell me something I didn't want. I did appreciate the coffee and cookies while I waited and their courtesy counter was incredibly clean. I bought a preowned car. The sales staff was prompt getting the car ready for our test drive and I was encouraged to take my time to inspect the vehicle without any distracting sales blather. All my questions were answered clearly and honestly. After I made my deal, signed my papers, handed over my initial downpayment, the car was re-washed and cleaned and gassed-up. I got a great deal. At other dealerships I felt that negotiations and any concessions were given resentfully and that I owed the sales persons something for their time and consideration. Pace aimed to please. The finance department at Pace had me sign quite a number of papers -- most of which were having me acknowledge services and protections I didn't know I had! After I qualified and agreed to terms of a loan they shopped my loan package again to try and make the terms even better There is no comparison between Pace and any other dealership I've been to. Thanks! Anthony Lu is a very knowledgable and pleasant person to work with.

turbulence

Aug 24, 2011

I have owned several BMW cars.Norbert is my service advisor his knowlegde and attention to detail is second to none.This is by far the best dealership I have worked with and as long as they employ people of the calibre of Norbert they will continue to be the best service center in NY.Satisfied CustomerJ.A.

atdhegashi10

Aug 17, 2011

The entire car buying experience at Pace BMW far exceeding my expectations. I went in there with a trade-in(2010 Acura TSX); Anthony was able to get me what I wanted for the trade. Anthony was very patient with my CPO car buying decision and answered all of my questions(I had many!). Anthony was up-front about everything(No Surprises!), got me a good deal on the CPO 335i, got me the promotional interest rate, and was never pushy.I will definitely recommend Pace BMW and Anthony.Great pricing, great staff, great finance department, and friendly/professional service is what you should expect from Pace BMW.

chalfin1

Jul 28, 2011

I recently bought a new 550. The a.m. radio had serious static. The satellite radio and the FM are and always were fine. I consulted with the fellow at Pace's service center in Port Chester. He was very average, didn't really try to figure out how a new car could have such an issue. When I was first dropping off my car, Fabian Bonici was nearby, heard the description, scrolled through his substantial knowledge data base, recalled that he had heard of a similar issue. I foolishly stuck with my regular service person at BMW of Greenich/Pace/s service center. He got it fixed, told me they didn't even recognize an issue, etc. I should've realized that guy wasn't for me. The fix helped slightly, but I figure for $70k I should be able to listen to a Yankee game on am without it cracking. So I brought it back, asked for Fabian. It took them 3 days to figure it out, address the casing. In fact, after the first attempt to fix it, Fabian checked it out, took it on highway, hit some bumps, applied some torque and the problem returned. So he told me they need another day or two to figure it out. I picked up the car today and it seems finally to be fine. So I rate Fabian Bonici as in a class by himself and Pace/DCH gets good marks for having a guy like him on staff. The supervisor Robert Radison is pretty good too. The first service advisor, who I had used for a few years on my prior car - - not too good. So Fabian gets an A+, DCH/Pace/ BMW of Greenwich gets an A-., and the first service advisor does NOT get a good mark at all.They did have a good valet pickup service and all in, I'm sticking with them.

Dunvegan

Jul 28, 2011

My 8 year old X5 developed a couple of problems (one engine related the other A/C drain clogging) - what doesn't at that age - that took some investigation to understand and solve. Dave kept me informed all along and the problems were corrected; we're good for another 105,000 miles!

san100088

Jul 27, 2011

The employee was honest and straight forward. This location makes me feel comfortable that my problem is going to be take care of. The employee also let me know my options and what are the possible charges (for me that is important). I also love the hospitality that is showed throughout the building.

pals41

Jul 21, 2011

First class in all aspects of the service experience. From the facility, to making every effort to go above and beyond to accomodate, they are top notch. Never have to wait to get in for service - they make sure to fit you in and address your problem immediately. I have dealt primarily with Norbert and he has been terrific - whenever I have had an issue with my car he has made sure that the car has gotten looked at immediately. My car once had a problem over a weekend/after hours and soon after I left him a voice mail he called me back to tell me that he would meet me at the service and get me a loaner car. I don't know too many ohers that would go to such lengths for a customer. Seth Albert

ge

Jul 21, 2011

Landers was very helpful without being too aggressive. He was able to answer all my questions and was very heplful taking care of my previos lease return.

bjweis

Jul 18, 2011

Anthony was knowledge and curteous. He made our buying experience very painless. I would happily recommend him to others as well as buy another car from him at Pace BMW.

AnonymousBuyer

Jul 16, 2011

Anthony Iu was very patient, knowledgeable, and professional with my wife and kids in helping us find a new SUV to fit our family. He took us all on numerous test drives to "kick the tires" and also was aware of the major differences and similarities with competing autos from Audi, Mercedes, and Acura that really helped us to make a fully-informed decision. The BMW Dealership waiting area was comfortable and there was a place for the kids to play while we waited and the valet parking was friendly, efficient, and courteous. We would definitely recommend Anthony and this Dealership to other potential BMW buyers.

nickvX5

Jul 15, 2011

Landers is a super star and very helpful! He is very knowledgable, courtesous and patient and we highly recommend him for a new or used BMW purchase.

blends

Jul 15, 2011

Dealing with Anthony was great. He called me after my purchase to ask how things were going with my CPO vehicle and how my recovery was coming along. I was in a really bad accident two weeks before my purchase. Thanks to Anthony all of my future vehicles will be BMWs purchased from Pace BMW.

cboney

Jul 14, 2011

I rate Anthony Iu a 5 in every aspect of the survey due to the information he relayed to my when purchasing my BMW 328I. The price was compatible to the prices I seen in other auto shops, however the big difference was PACE BMW was a pre-owned BMW. The 5 year warrantee and the tire warrantee was a great offer. Mr. Iu also was knowledgeable when setting the blue tooth in the automobile and with the functions of the convertible top, and key functions. It was a pleasure having Mr. Iu serve me and if or when I decide to upgrade I will be sure to contact Mr. Iu once again.

Kpitamber

Jul 14, 2011

Luis was a good guy, very friendly, and answered all of my questions. The car i went to look at was located in bmw Greenwich, a sister dealership, Luis was nice enough to bring it down for me. He also helped me get what i wanted on my trade-in, as well as 7% under MSRP. I would recommend him to anyone.

Uncleray777

Jul 14, 2011

In general, dealing with sales people and car salesmen in particular is worse than having a root canal. However, Anthony realized that I dealt in humor and made me feel like an "old" friend and made the process much less tedious. Although I had done much homework before I entered the dealership, with Anthony's help and suggestions I feel that "we" made the right choice. As I prefer to pay cash and own my car outright, Anthony showed me how to save $1,200 by taking out a loan. Anthony also went out of his way by sending my permanent registration to me in Florida as well as a follow up call on the day Derek Jeter got his 3,000th hit. I don't know if he is an actual Yankee fan (as I am) or if it was a sales ploy, but in either case it was a nice thing to do. Lastly, as I am a football fanatic, he went out of his way to find me one of your promotional mini footballs with the BMW logo on it. My wife got a car, I got a football and Anthony got the sale. THANKS.

ts126

Jul 14, 2011

Landers Hall is a great sales person. He is very informative and pleasant and puts no pressure on you. We came back multiple times and changed our minds multiple times. Landers was great always pleasant never in the slightest annoyed at all at our changes. He was a pleasure to buy a car from. Buying a new car at Pace BMW in Mamaroneck was a great experience. Landers is probably the best BMW representative around.

waterville72

Jul 13, 2011

Car dealers have not always had a stellar reputation thus, when I visited Anthony Iu I was pleasantly surprised to find a dealer who delivered on exactly what I asked for without any fuss or hard sell, whatsoever. An outstanding car buying experience.

gk1

Jul 13, 2011

Luis was great to work with. He was friendly, helpful and easy to talk to. He was patient with us as we tried to decide on a number of different aspects. I was getting a car that is in very high demand so I wasn't surprised that I didn't get the absolute best pricing, but the deal was fair.

Stefanie121

Jul 13, 2011

The Customer Service and friendliess I received from Anthony was outstanding. I also appreciate the honesty and knowledge known of the BMW models. Thank you

nebula1227

Jul 13, 2011

Very straight foward and to the point, honest and sincere. He knew the vehicle in and out and practically let the vehicle sell itself rather than trying to sell some me some stupid pitch.

Jrtilokee2

Jul 12, 2011

Landers Hall is an Excellent sales person. Very professional. He Took his time to go over the details of the vehicle, the options and the pricing.

chalkerrn

Jul 12, 2011

Anthony was easy to deal with and didn't use cheesy high pressure sales tactics. Additionally PACE BMW has the best selection of used BMWs in the tri-state area.

sites1env

Jul 12, 2011

Anthony was an exceptional sales rep in my opinion. He was responsive to all my questions and concerns. He is pleasant to work with and spent a considerable amount of time acquainting me with the vehicle. I would highly recommend him.

saxjayz

Jul 12, 2011

great place with great service. It was not just the car but also the customer service and the price for the cars. Will come back again and will refer.

jfaure

Jul 12, 2011

Great service, very efficient, excellent price. I was looking for a used car for my teenaged son and Anthony found the perfect match for me. Great quality car, great price, and I walked in on a Tuesday and got the car that same week's Friday. Fantastic service.

tliu

Jul 12, 2011

Anthony Iu is an exceptional and terrific BMW sales representative! He is a knowledgeable rep who understands the needs of his client and is always aiming to please.

Chris Deuss

Jul 12, 2011

Anthony Lu's dedication and committment to customer satisfaction is absolutely fantastic. This was without a doubt the most enjoyable car purchase I have ever experienced.

drnikhil

Jul 12, 2011

The dealer representative was very friendly. I was searching for my first car and was about to buy a Acura but then changed my mind and wanted to live my dream and drive a BMW as my first car. Initially I had trouble with BMW-FS as I did not have a auto history. Though I had a excellent credit score, my credit history was only for 4 years.The dealer fought the fight for me, to convince BMW-FS. I am extremely happy with the services and the way the dealer handled things.

vdubbs

Jul 12, 2011

my bmw purchase through Anthony Iu has been the best experience i've ever had at any dealership. i would not hesitate to buy from him again or recommend him to anyone of my friends or family

rbarrs77

Jul 12, 2011

great salesman ordered a 2011 convert. m3 worked well during the ordering process. Kept me informed of the status of my order. would highly reccomend luis to friends and family

gjjorge

Jul 12, 2011

I had visited and met with multiple dealers/salespeople before coming to Pace BMW to purchase a CPO BMW. Anthony Iu was a pleasure to work with, in person and on the phone prior to my visit. His pleasnt and relaxed attitude helped make the purchasing process not only comfortable, but also quite enjoyable. His knowledge of the car and kind and caring demeanor was an added bonus to the high quality vehicle I was getting ready to purchase at the time. I have already recommended Anthony to my friends in the market for CPO cars.

mcableguru

Jul 12, 2011

A true professional. Easy to do business with. A+++ He was responsive. Explained everything. Just a pleasure to deal with. Intelligent, smart and easy going.

ebeilenson

Jul 12, 2011

Anthony went above and beyond, he helped us find the right car for us in just two visits. The day we decided on our car I went into labor and Anthony saved the day by coming to the hospital with our new car to have us sign the papers so that we could have the car we wanted to bring home our baby boy. Incredible to work with and we will be back for the next car!

koth16

Jul 12, 2011

the rep was very friendly...no games...easy to negotiate...overall the experience was very good. The used cars pricing was comparitivey very low to other dealers

russbmw

Jul 12, 2011

Anthony made the process very easy. It was the second car in a few years that I purchased from the dealer. Will probably go back for a third when the time comes.

mshanahan

Jul 12, 2011

I walked in knowing the BMW X5 that i wanted to see after doing research for months on the internet. Anthony Iu did an outstanding job of answering all of my questions and getting the deal done quickly and efficiently.

dshk03262011

Jul 12, 2011

When I first met with Anthony, I was planning to buy an Audi A4. However, I wasn't entirely happy with the sales people from Audi, whom I had met with, so I decided to stop by the Pace BMW dealership. Right from the start I explained that I was leaning heavily towards an Audi, but I wanted to just check out a 3-series before I made my final decision. Even though I explained to Anthony that at that moment a BMW was my distant second choice, he gave me his full attention, never once making me feel as though he was just going through the motions. In an honest and open-manner, he highlighted all the qualities of a BMW compared to an Audi, while remaining positive. Anthony's straight-forward and friendly approach generated so much credibility in my mind that I started to reconsider my leaning towards an Audi. Anthony showed me a few different vehicles that were available in the pre-owned inventory and within my price range. After he took me for a test drive, I was convinced and decided to purchase a 2008 BMW 335xi on the spot. He was just as helpful throughout the entire closing process and I was very pleased that all of the arrangements had been made to register my vehicle and get the license plate. He was also willing to work with my insurance agent, making everything very easy for me. I remain pleased with my purchase and with my interactions with Anthony. I've called him a few times since buying the vehicle, and he's always been very eager to help answer my questions. He is a positive reflection on the dealership as a whole, and I will buy my next vehicle from PACE BMW.

Jmckay09

Jul 12, 2011

Anthony made my experience with Pace BMW one to remember. His service was excellent. He was able to answer all my questions with certainty. It was a long process but he did great at making the time go bye fast with his excellent personality. I would recommend Anthony to anyone I know.

sbrasesco

Jul 12, 2011

After having tried two other BMW dealers, Pace was referred to me by a friend. I had my doubts because they had been purchased, along with my favorite BMW dealership by a large conglomerate. My fears were that I would be treated as just another number. I was very pleasantly surprised to find that I was wrong. I was greeted very nicely by the receptionist who promptly introduced me to my Sales Rep. Luis Solgar. The purchase could not have gone smoother. Luis was very patient and informative as we had several color/option changes along the way. He got us want we wanted at a price better than expected. Throughout the process he kept us informed as the vehicle was built, shipped and on its arrival. Luis even helped us with a lease extension on our other BMW while this one was on its way.Overall I am very happy with Pace and Luis, so much so that they are getting me another vehicle.

jtravis

Jul 12, 2011

I do not often take the time to write reviews, but the exceptional service and care I was given prior, during and after my purchase warranted a response. Anthony never skipped a beat. From the initial test drive to the day I picked the vehicle up, everything about the purchase experience was very positive. Anthony is a true professional. Important to point out, this is not the first vehicle I have purchased from a DCH auto group dealership and all experiences have been the same, extremely positive.If asked, I would highly recommend Anthony as well as the DCH auto group.Jack Travis

jmaselli1

Jul 12, 2011

Anthony is a great dealer knows how to make a. Sale.He made me feel comfortable with my purchase and explained all there was concerning the vehicle..

jfachner72

Jul 12, 2011

Anthony gave us great service. The prices quoted on the internet were fair, and the time that it took Anthony to respond was short. The whole process was very nice and I would gladly shop at Pace again. I will recommend Anthony to all my friends.

vinayak.kejriwal

Jul 12, 2011

He didnt take my sales call seriously and i eventually bought a new 5 series 2011 from JMK. Its been over 6 months i came to your dealership, I found JMK way more friendly.

Jennifer Murillo

Jul 12, 2011

I had an 2006 X3 and I wanted to upgrade to something much spacious and nicer. Anthony Iu was my sales representative which made my experience in purchasing my certified pre-own BMW X5 GREAT. All I can say is Anthony Iu rocks. Thank you for everything.

praiti

Jul 12, 2011

Landers was extremely helpful in helping me choose my first bmw (328 xi). he spent time describing the electronics, navigation and blue tooth systems with me. whenever i call him he responds quickly and answers all my questions.

ewgargano

Jul 12, 2011

Anthony is terrific, I have reccomended to others already; and have purchased both a certified pre 0wned and a new bmw from Anthony. I live in Darien, CT and have a dealership right in town that I had previously purchased a car from, but Anthony made coming to Pace worth the extra distance, from a pricing standpoint and a customer service standpoint.

Jeri54

Jul 12, 2011

I have had a great and professional experince in purchasing my BMW. Mr. Landers Hall when far and above to help me close the deal. I have recommended friends and family to purchase at this dealership. My two references were very pleased also with their purchase.

somnop

Jul 12, 2011

Impeccable and friendly service.good follow up, Hassle free.Whatever was promised was delivered.Overall very satisfied with experience especially after my experience at other dealerships..

seanewman2

Jul 12, 2011

Luis provided excellent customer service from start to finish. From ordering my new car to dealing with my trade in, handled expectations perfectly. Not a complaint. Would recommend Luis and this dealer to anyone

mommywjm

Jul 12, 2011

Anthony worked with us until we found the perfect vehicle for our family at a price we were comfortable with. He made us feel that we were valued customers throughout the entire process.

Dandrkramer

Jul 12, 2011

We had been shopping for a car for a long time, and when we found the BMW x3 at Pace, it was the perfect combination of car and price. We also found Landers Hall to be knowledgeable and credible.

yessy3044

Jul 12, 2011

Excellent saleperson, Great personality, great customer service. Went TOTALLY out of his way to make sure i got the best deal and the best vehicle. Great JOB ;-) Landers

midocean

Jul 12, 2011

I recently bought an X5- X-Drive 35d from Louis and received exquisite service throughout the transaction. Louis is a professional with great business manners and knowledge of the automobile industry in general and BMW products in particular.I can highly recommend Louis as your representative for your next BMW purchase as well as the rest of the Pace BMW staff.Hans J. Oen

pjuran

Jul 12, 2011

Luis a very fair and friendly saleman. He is very responsive and knowledgeable. He walked me through the entire ordering process from start to finish and on delivery of my car there were no surprises. Excellent transaction. Highly recommend.

Liz Villano

Jul 12, 2011

I had a very good experience with Luis Salgar. He made the entire experience easy and was friendly and easy to work with. I would recommend this dealership and this sales person.

jamesajarrett

Jul 12, 2011

My experience at Pace was due to Anthony Iu. He was informed and efficient. He asked direct questions and provided me with a car that met my needs. Unlike most of the BMW sales people I met while looking for a car he was very direct in answering my questions. At no point did I feel like my time was being wasted when I was working with Anthony.

Dr. Arun B. Ray

Jul 12, 2011

It was a great pleasure working with this young man, who was very friendly and helpful. My wife and I and also my daughter really enjoyed working with him. When I buy my next car, I will definitely look for him first.

demirs

Jul 12, 2011

We worked with Luis Salgar for X5 xDrive35d. I think he was the best car dealer I have ever worked with. First of all, he begun with reasonable pricing that we can talk further. Secondly, he did the paperwork without any mistake as I had one bad previous experience and I was very careful on that. Thirdly, he informed us about the progress of our order. Overall, dealers of premium cars are more consumer oriented and treat you better. But as I have experience with three German and one Japanese car dealers, he is by far best.I also believe Pace BMW management is quite good. I guess they treat people according to BMW manufacturer standards.

dvg1129

Jul 12, 2011

I had been in contact with several dealers when I was in the process of ordering my 2011 M3. No one else I dealt with was as knowledgeable about the brand or as professional as Luis. In addition, the price I paid for the car and the price I received for my trade-in were both favorable as compared to the other dealers I had dealt with.I would not hesitate to recommend Luis, as well as Pace BMW, to anyone looking to purchase a new or pre-owned BMW.David

louis b

Jul 12, 2011

Luis was great and he still answers our calls today and is always helpful! We had an issue woth the tires insurance and he stepped up, met with us and gave us options. Most other car salesmen would have ijnored us, Luis was there for us before and after!

vocker

Jul 12, 2011

very starightforward and no high pressure sales pitch they had no problem in allowing us to test drive any vehicle we wanted it was a great experience

cmgraziano

Jul 12, 2011

I was very pleased with Anthony Iu as a sales representative. He is exceptionally knowledgeable about the BMW. The day I picked up my BMW he spent a great deal of time showing me how to operate the vehicle. He was considerate enough to "Federal Express" me the vehicle registration (which took a little time as I live in Connecticut). After the purchase he followed up with a few phone calls to make sure I was happy and everything was going well. He is definitely an asset to BMW

Kbinspections

Jul 12, 2011

Anthony was the perfect sale person. Not too pushy and very accomodating with our situation, timing and requests. He was great with our kids and addressing our concerns with our used car purchases.

AndreP

Jul 11, 2011

Overall, my shopping experience at Pace BMW of Mamaroneck NY was a very pleasant one. I first found my vehicle online and called Pace BMW used car sales team and was put in contact with Anthony Iu. From the moment I spoke with Anthony over the phone I was blown away at how courteous and knowledgeable he was. He made me feel very comfortable with the whole car purchasing process, something no other car salesman has ever managed to do. Anthony was also instrumental in helping my father on the purchase of his vehicle. We found a used vehicle in what I am assuming is Pace BMW's sister car dealership located in Connecticut. He had this vehicle driven to New York and ready to be purchased in the same day! Anthony is a true champion of customer service and I would purchase from him again.

lcorvese

Jul 11, 2011

My experience at Pace BMW with my salesperson, Anthony Iu, was excellent. He took the time to answer my questions above and find me a car that I love.

kacofvt

Jul 11, 2011

This is my third purchase with him, I wouldn't have been that that many times if it weren't positive! He's been a great help!

brosenthal

Jul 11, 2011

Anthony and Mike were terrific to work with. They did a great job with walking me through the features of the car, the nuances of the papework, and the details of the delivery. Anthony even picked me up at the train station the day I came to get the car!

gac1077

Jun 13, 2011

Amazing work,friendly, loaner provided, too care of all my issues in one trip, everything was well explain,0 complaint 100 percent satisfied customer will come back for all my services

vmarji

Jun 10, 2011

Purchased Car May 18th, 2011 and car broke down May 24th, 2011. Car is still sitting in lot to be repaired as of August 22, 2012.

dave42100

Jun 6, 2011

Norbert couldn't be a more thorough and nice guy. I certainly enjoy working with him. I mark Quality of Work as a 3 simply because i had to return to the dealership 3 times within 2 weeks for the same issue. They have finally fixed the problem, but it was frustrating to have to make multiple drop offs for the same issue. Norbert is the number one reason i continue working with this dealer as he is truly a pleasure to deal with.

allacc

May 2, 2011

I was looking for a 2011 550i x drive in dark graphite metallic with the m sports package. I went to mt kisco bmw (they didn't have any and tried getting me to buy a 550i without the m sports package) then went to prestige bmw (they didn't have any either and kept me there forever trying to get a different 5 series but i wanted what I wanted) then I went to westchester bmw (they HAD ONE but it was sold I almost cried) then I went to PACE BMW in mamaroneck and they had one but i found a slight mark on it I didn't like. I discussed it with Bernie (manager) and he was willing to give me my $500.00 deposit back and while we were going inside he said he just wanted to see if there were any others around the area. I figured the answer was no since i was at all these other dealerships but he said he found one which is exactly what I was looking for. He said it was at the port and that he would get it sent to him so I can see it. I got a call when it came in (1 week) examined the entire car and it was PERFECT not a mark on it and I got it. What I was looking for is not one of the easiest cars to come across as i realized by going to all these dealerships but what I can't get over is how (westchester bmw,mt kisco bmw,prestige bmw) tried getting me to buy something else and didn't even try to find what I was looking for and when I went to PACE BMW bernie located another car for me (exactly what I was looking for) while he had one sitting in his lot with a very slight mark on it that I didn't like ( if you don't have perfect vision you would have never seen it) I thank god for Bernie otherwise I wouldn't have my car & I also thank Landers Hall for being a very professional salesperson. I have NEVER seen a dealership go so out of there way to help someone. Again THANK YOU VERY MUCH Bernie (manager) & Landers Hall I LOVE MY CAR and can't wait to buy another one from you. It was a great expierience. I also went to check out where there cars get serviced it is very well organized place. ITS A MUST SEE.

myfashionista

Apr 11, 2011

Anthony was beyond patient and amazing during our car purchase process. My parents were buying a Mercedes from Pace BMW but they live in Ohio while I live in the city. Anthony made our process incredibly smooth and was very gentle with a novice car buyer (me!). He was incredibly honest (he found scratches on the car that I didn't even notice)and very forthright with what he did and did not know about the car we were purchasing. He was very patient with our schedules (especially mine)to see and purchase the car.Anthony, along with the people of Pace BMW were a fun loving and very kind group of people which seems to be rare now a days. I would definitely recommend the team, especially Anthony for any purchases to any of my friends and family and hope to purchase from him in the future.

eherpel

Apr 10, 2011

Kris is a fantastic sales consultant. She is easy to work with, explains everything clearly, makes you feel like a valued customer and keeps you informed every step of the way. We have purchased three cars through her and I wouldn't go to anyone else.

jeromefaure

Apr 9, 2011

Great experience. Friendly welcome. The premises are bright, clean and modern. Efficient process throughout. I walked in on a Tuesday and left with a car all ready and clean on Friday. I can only recommend this dealership and that salesperson in particular.

dshk03262011

Mar 26, 2011

Anthony helped me pick a car that was in my price range and that I am very happy with. During the selection process, I never felt pressured to make a decision and I felt that the advice and information s that he provided was honest and thorough. Anthony is straight-forward and made me feel as though he was trying to build a long-term relationship rather than just make a one time sale. After I picked out a car, Anthony made the closing very easy for me and took care of everything such as sending the vehicle information to my insurance agent and getting my plates and registration. All of his co-workers who were involved in the closing were just as friendly and honest as he was. Lastly, Anthony and Pace BMW helped me get a very fair and favorable auto loan through BMW finance. I am happy with the car, the loan, and the service that I received. I will definitely go to Pace BMW and Anthony when it comes time to buy another vehicle and in the meantime I will recommend him to anybody I know who is planning to buy a car. Lastly, the dealership was very presentable and the atmosphere was comfortable - I felt welcomed at all times, a reaction that is always the case with other luxury car dealerships. Overall, Great Experience!

viewfromthebronx

Dec 2, 2010

I purchased my car through Vince at Pace BMW and financed it through Mike. I was due a credit card refund of $ 500. Thus far, it has been two e-mails and and one unreturned phone call. So much for GM Joseph caring about my experience and asking me for feedback - I tell him my concerns and he never responded. Not exactly the service level I'd expect from BMW.The sales mgr just called me to tell me it "wasn't their intention" to keep the $ 500 for a week, which is true because another manager told me their policy is to process refunds in two weeks. It was their intention to keep the money for two weeks, not one! It seems as though it is the dealer's policy to unjustly enrich itself by holding credit card refunds for two weeks. This is pretty anti-consumer and not what I'd expect to find from someone representing the BMW brand.Next time, I'll drive down the road to Mercedes and recommend others do the same.

svillanova318

Oct 29, 2010

I could not have been any happier with the experience I had at Pace BMW. This was my first time buying a car, and I had a lot of concerns at the beginning of this process. I had gone to other BMW dealers, but walked away empty-handed because they could just not add up to the service I got at Pace BMW. I walked in on a Monday, and drove home in a perfect 2009 328xi on Tuesday. Landers Hall answered every question I had, and I really felt that he went out of his way to make sure I got the best deal possible. He made me feel comfortable with my purchase, and I still feel today that visiting Pace BMW was the best decision I could have made.I would recommend Pace to anyone interested in buying a BMW, and I would recommend Landers to anyone interested in the best service you could ask for.

wdee219

Sep 14, 2010

Update: After writing my review below, I received an email from Pace bmw's sales manager right away, asking how they can resolve this matter. After a series of emails and phone calls between us and their parts and service manager, they've decided to replace my rear windshield and 3rd break light for free, also tint the rear windshield since mine was tinted. They've even sent someone to us to drop off a loaner and pick up my car, then also arranged for someone to drop off my car near me and picked up the loaner, instead of having us driving up all the way from Queens to Pace again.--------------------------------------------------------------------------------------Both me and bf picked up a 328xi from Pace earlier this year. We both asked to transfer our old license plate to the new cars, but that never happened to bf. He received a new license plate in that mail, which means none of his parking permits are usable now. He contacted Pace and was told that it'll be sorted out, weeks past, months past, bf called numerous time and left numerous voice mails, with no reply.As for my car, my third break light fell off the rear wind shield, bf took my car to Pace for service, and it was finished in 10 minutes. But my beige colored roof was covered with black greasy finger prints, and Pace refused to clean it up. On the second day, my break light fell off again. Instead of fixing it properly, Pace used double sided tape to tape it back in place. Bf took it back to Pace again, only to be told that the entire rear windshield needs to be replaced because the brackets that hold the break light are part of the windshield, and that's not covered under warranty. He also requested Pace to clean up the dirty finger prints they left in my car, they cleaned up half of it, left more black marks on my beige colored leather seat, and took quarters out of my center console. For some odd reason, I've never received any surveys about any of the services that were performed at Pace. Is it because they know what kind of answer they'll get? I have no idea. But if I do receive any of those surveys, it'll be "extremely unsatisfied" for all categories.

kiemyster

Aug 9, 2010

The experience at Pace BMW was excellent. We have purchased 2 M cars from them and could not be more satisfied in terms of price, service, and customer care. They are very professional and concerned about the customer. Tom Forte has been the best SA any customer could ask for. I can always rest assured when he's on the job, instant replies to my e-mails and always quick to handle anything I need. I could never see myself doing business anywhere else.

niloyjdeb

Jun 16, 2010

The sales person greeted me well, described the car options in detail, went over all the different pricing options, searched thoroughly in the inventory to find the car that matched my specification, financing options were described and best of all - they gave me a great deal on the price of the car!

samjillnoah

Jun 15, 2010

Adam our salesperson was friendly, informed and thorough in both showing my wife and me various models of BMW's and making sure everything was in order when we leased a car. In addition, he has continued to follow up post purchase to insure we are satisfied with the car and if we have any questions. Equally as important I never felt pressured and when I decided to purchase the negotiation seemed more than fair. I would definitely recommend Adam as well as the dealer to future BMW purchasers.

tcarlyle

Jun 15, 2010

This is my 4th BMW. I used to shop at a dealership that was nearer to my house. I had actually decided not to go with bmw this time around as the dealership never seemed to be able to accomodate me to my satisfaction with Scheduling Service, length of time to service, and availability of a "loaner" vehicle when mine was to be in the shop. Additionally, the salesperson that I had already purchased 3 vehicles from did not bother to follow up with me at the end of my last cycle. Fortunately for All of us I happen to meet Adam Momtaheni. What a gem!!! Nice, friendly, knowledgable. Basically, everything I require. Alas, I am still driving a BMW and I am very thankful. Adam has even called to follow up just to see that I'm happy with the vehicle. I cannot tell you how many people we give his name to...... at the insurance office that I own!!! Too bad for westchester bmw...

alyssa lindner

Jun 15, 2010

My husband and I have been very happy going to Pace BMW for our car. We are happy with the service and friendliness of the workers there. We would highly recommend friends and family to go there. We hope to be going back there for many years to come.

pudlick

Jun 15, 2010

Pace BMW is a first rate dealer. I would highly recommend them. The staff is very honest and accommodating. Adam took the time to go over the vechile options with me. He took additional time to even locate a specific vechile with the exact options that were important to me. I would buy my next car from Pace BMW.

Mannycorreajr

Jun 3, 2010

Adam was wonderful to work with. He provided me with excellent service and was very knowledgeable about everything. Will recommend anyone looking for a BMW to PACE and Adam. I look forward to purchasing another BMW in the future because of the quality of service.

mikehannigan

Jun 1, 2010

I went to the dealership on a Friday to see if I fit into a BMW 128 convertible. Adam Momteheni was assigned to me. He took me out to the yard and I sat in a 128 and determined I fit comfortably. I told him I would return in a few days when I was ready to make a purchase. After doing my homework and learning the true cost of the vehicle and options, a few days later, I went back to the showroom and met with Adam. We hammered out a price with which I was comfortable. I signed a contract and gave him a deposit. I met with Mike and was approved for the lease very quickly. I picked up the vehicle on Friday, May 28th. Adam did a thorough job of explaining the vehicle's features & how everything works. I am completely satisfied with the entire purchasing experience.

jayslay

Jun 1, 2010

I had purchased many vehicles over the past couple of years and I always seem to come back to Adam and the good folks at Pace BMW. Excellent customer service and product knowledge. Bent over backwards to help me get my vehicle on time. Excellent!! I recommend this dealership to anyone searching for a new or pre-owned BMW in the tri-state.

vinmak

May 29, 2010

Overall excellent service at the dealership. Neil Alpert was great. He was very thorough, patient and helpful in every way. The dealership itself provided great service. I would recommend this place and saleperson to anyone I knew that is interested in getting a BMW.

bmccarroll

Apr 17, 2010

This is my third car I've gotten from Pace BMW and David Voetch. Every time I've been there, I've gotten prompt attention and walked away with the deal I wanted. They felt very collaborative and did not push at all. I knew what I wanted going in, and I am fairly well informed. They respected my position and agreed. It's that kind of long-term view that has made me a repeat customer, and I have recommended them to at least two others who have also gotten their new cars from Pace BMW. Well done.

joanneliz

Feb 23, 2010

I was so pleased with Pace...I had a trade in and they were very fair about the car and made the deal so much more pleasant!! When I got the price for the car the car had to be ordered. They kept me updated on where the car was in the factory process , boat, etc and were very accurate on how long the process would take. Kris is really no nonsense and was incredible when the car was delivered...she even programmed the garage door opener and phone for me! She is detail oriented to be sure I knew the new car before driving home. I can't recommend her enough!!

Snagpal17

Jan 7, 2010

Easy, upfront, and very friendly. No problems at all- I would reccoment this dealer(specifically the CA named Gunn Park) to anyone looking to get into the BMW world. Best price, and easiest to deal with. Gunn Park took the time to go over all the essentials, and definatley knew what he was talking about. Very professional, courteous. Will do business again!

nsoltz

Jan 4, 2010

I wanted a 2010 535xi wagon and Pace had an excellent selection of these hard to find cars. My wife and I arrived at dealership without an appointment but receptionist immediately assisted us and called Adam, who was the next "up." We were debating between pre-owned and new. Adam took us to Vince in pre-owned who was very gracious but did not have a suitable low-mileage vehicle. He returned us to Adam who together with Gunn Park put together an excellent deal very quickly with no pressure, no nonsense and with great professionalism. Worked from cost up and was up front about figures. Mike Steinberg as F&I manager did not try to force expensive add-ons but we did follow his recommendation for the tire/rim coverage. Worth it in NYC with the potholes. We ended up making a deal at about closing time but Mike and Adam stayed two hours after closing to have all papers in order with new car and trade. Yes, trade. First offer was a bit low for trade, but they quickly upped the offer by $1K, which approached KBB on the vehicle. Was able to drive home that evening. Despite the late hour and bitter cold, Adam took all the time we needed to explain vehicle operation. We returned next business day for clean up of car and detailed pre-delivery. Could not be happier with the deal or the dealership.

rbertels

Oct 28, 2009

The entire sales experience was everything I expected from a BMW dealership. The price was negotiated with professionalism. Vince, the salesperson, was responsive to my requests and got back to me in a timely manner when necessary. This BMW replaced my previously leased BMW and I was happier with Pace BMW compared to where I purchased my first one. As you can imagine I highly recommend this dealer.

ramone23456

Oct 26, 2009

The salesperson was extremely courteous. She was duly able to answer all of my questions. She was very patient and thorough throughout the entire process. There was no hard push to sell. Everything was explained in detail and there were no surprises. After the sale she contacted us to make sure all was well. An overall excellent experience.

trykryptonite

Sep 24, 2009

I have never had such a bad (ongoing) experience with anything related to a BMW in my life. Besides causing more problems then they fixed when my car was taken in for routine servicing, they do not return phone calls, provide loaner cars (in fact, they left me waiting in the hot sun for 45 minutes at the Rye train station for their "shuttle.")It's been 40 days of ongoing hell since I left my car there. My car broke down on the NJ Turnpike within 24 hours of picking it up. My original service guy was Doug Imhoff. His boss is Bob Teunison. Someone named Ed was supposed to call me with a "follow up" call to make sure I was happy with the service (not the answer he was looking for.) When I called Bob on Saturday, August 15th to tell him the car had broken down because someone in his service center had forgotten to replace the nut on the alternator drive belt he was so apologetic and couldn't have been nicer. Said they'd take care of everything. Said he never left the office without returning a phone call (I called him because Doug doesn't know how to make outgoing calls). He never calls back. All they have done is drive me insane and cost me time and money. The story goes on and on. It's a nightmare. Just do yourself a favor - AVOID THIS PLACE!!!

mstein

Aug 7, 2009

i had an excellent sales experience. adam was very concerned with my needs. he explained the leatherette was very similar to the leather. he also explained i could gget bluetooth without buying the premium pkg.this dealership is great place to buy a car.

Rmonaco

Jul 17, 2009

I came to Pace BMW distraught from my experiences from other BMW dealerships in the area. I was even considering going to Mercedes or Lexus because of this. Luckily my faIth in BMW was restored by the sales team at Pace. Gunn walked me through the whole sales process and even offered me a test drive, something that was not done at other stops. Everything was great!

Arothstein

Jul 17, 2009

I buy a car every two years. The last experience I had with BMW my car was ordered with the wrong equipment. Needless to say I did not return to that dealer. I decided to try Pace because it was the next closest. When I came in I was greeted by the salesmanager who introduced me to David. Everything went smoothly and after my car came in from germany it was exactly as I ordered.

eliwex

Apr 23, 2009

When I shopped at other dealerships I felt that there was constant pressure to make a deal. At Pace BMW they gave me the best price right off the bat and allowed me to take my time making my decision. When I picked up my car the paperwork was a breeze and Gunn spent over an hour and a half explaining the features of my new 328xi to me. It was a great experience and I have already recommended some of my friends and family to go buy cars there.

jerryfx

Nov 10, 2008

This was my best car buying experience ever. Everyone I dealt with was courteous and professional. In addition, I got a terrific price on my new 2009 335ix. Any question I had was answered right away. The whole process was low key, and, contrary to most of my previous car purchases, I didn't walk out of the dealership feeling that I had been screwed. After the purchase, I was kept informed of the progress of the car as it went through production and delivery. When time came for the pickup of the car, filling out the paperwork was pretty much a breeze. Mike had everything ready for me. I felt none of the usual pressure to sign up for lots of extra services. Kristen spent over an hour taking me through all of the car's features, including synchronizing my cell phone and setting the satellite radio presets. I would recommend this dealership to anyone.

bierry

Nov 2, 2008

David Voetsch did a great job giving up front pricing on a new 3 series. I did everything over internet and phone and while dealers like DeSimone BMW conveniently left out the car they wanted to sell me was an exec demo w/ 9500 miles and only 3 yrs left on the warranty even though I clearly specified a new car, Pace gave me all fees up front and gave the best price of 12+ dealers I shopped.When picking up the car I took a quick train ride from Grand Central to Mamaroneck where he picked me up and spent a good 2 hours walking through all features of the vehicle. They gave me free wheel locks and BMW carpeted mats (not incl) w/o me asking. Though they ran out of the matching color mats for my interior, I got black ones and they will send me the others upon arrival for free. Great thing is PACE is part of DCH family of dealers and they have 4 BMW dealerships. I can go to any one and receive same quality service incl loaner cars, etc.

fullyshad

Oct 28, 2008

Where do I begin.... I purchased a 2006 330 XI fully loaded with all the goodies. The car is equipped with Run Flat tires, which do very bad in absobing bumps. It gives you a tremendous loud bang and a horrible jarring feeling. I could not beleive this was a "ULTIMATE DRIVING MACHINE". Not even my Ford or Mazda were this bad. I hit a pothole and it totally shredded my tire. I spent $350.00 on a new one, only a month into owning this car. After owning the car only a few months, i had a check engine light, which was the result of a faulty gas cap. It was replaced free of charge. About a month later, the oil light came on. I had to bring the car in again for service and they added some oil (about a quart) and charged me $10.00. A few months after that, my head light washing mechanism go stuck on the open position, had to bring it in again. A month after the last fix, the car begins to squeek when rolling. I brought it in once again and they told me it was a faulty caliper and brake pad grinding on the disc. Not a month after, the same sound again. I got fed up and just drive with the squeak. I am returning the vehicle today, since the lease is up.About 2 months ago, in August, I was asked to go to Pace to test drive my next car. I was interested in a certified pre-owned X3. They gave me a "Top of the line X3 and claimed it was the best possible combination with the top level options. Once I began my test drive, I decided to check the glove compartment, where I found a $10,000 receipt for front end damage to the car from the result of an accident. I quickly drove the car back and asked the sales guy why they would certify a crashed vehicle. All he could do was say "since the car was certified, it means it was not a big accident". He said he could drop the price by $1,000.00. WHAT WOULD MAKE YOU THINK I WOULD WANT TO SPEND 35K on a crashed car??? I quickly got out of there and left. I would never trust this dealership.Overall, the BMW experience left alot to be desired. I would never want to own a car that gives so many problems when new. I can imagine all the expensive repairs they will need when the warranty expires.

leschiutx

Sep 26, 2008

Purchased a 328xi.I was greeted promptly and with a smile.Howard (salesperson) was really knowledgable and helped me choose the car that suited me. The manager dropped in to greet me, always a plus from my point of view.The negotiations were a breeze. If car buying was this easy in the past, I would have purchased a car sooner. I would definitely recommend purchasing a car from this dealership. When I looked around the dealership, I noticed the other person that was being helped was being treated w/ the same amount of attention and respect.

Shpresa

Mar 6, 2008

My cousin bought his mom an X5 in 2005 from Pace BMW. He delt with and recommended I go see David Voetsch. He was so helpful and friendly. He was willing to answer any questions that I had. I sent my sister there who just leased a 328xi from David.My lease is up this summer and I will defilitely go see David again.

Andrew J. Barovick

Sep 29, 2007

During my first of two visits, the car I was most interested in test driving, a manual transmission 328xi, was unavailable, but I was told by Adam that if I returned the following weekend, he would be sure to have one. I did return the following weekend, but when I asked Adam about test driving the car, he glibly said that the dealership had gotten one in during the week, but it had immediately been sold. He suggested I try the automatic transmission 328xi that was available, and I reluctantly accepted the invitation, since it seemed that that was about as close as Pace would be coming to allowing me to sample the car I actually wanted to test out. When Adam gave me the car, the gas meter was already on "Reserve," making it somewhat uncomfortable to go beyond a 5-block radius of the dealership. When I returned and asked Adam when I might actually be able to try out the car I was hoping to buy, he said, in sum and substance, that I would not have that opportunity, because they do not get many manual transmission cars. Instead, Adam offered me the opportunity to order the car that I had not yet test driven, as that was the only way, according to Adam, to get such a car onto their dealership's lot. There was no hint of an apology at failing to have the car available to test drive, despite the promise of that opportunity the previous week. There was no mention of trying to obtain a manual 328xi from another dealership to facilitate my wish to test drive it. There was nothing said or done to make me feel valued as a customer, and there was certainly no incentive to return to the Pace dealership. The treatment there was shabby, to say the least, and this Adam fellow's talents appear to lie in repulsing customers, and not making sales. Adam had nothing but a sneering, grandsiose and unfriendly attitude, which apparently has not gone unnoticed by other posters to this site. There are many places to buy a BMW in Westchester County and the surrounding area. If you are going to be plunking down the hefty sum that a BMW will cost you, the buying experience should at least be pleasant. I won't be buying mine at Pace, and I suggest that anyone thinking about making such a significant purchase avoid this dealership as well.

Lexus1Shopper

Jul 25, 2007

Agree mostly with the low ratings here. It is an old school type of dealership like some reviewers have said -- salesmen who claim to negotiate with managers about getting you a "good" deal, the slick guy in the hat who does trade-ins, clueless receptionist girl...Personally, I like the service from the off-site service center in Port Chester much better than getting service in the crowded Momaroneck service area.I am looking at Lexus now. Not as performance oriented as BMW but their cars are a nice balance of luxury, performance, style, and reliability. So, not really shopping there again. I guess I would try another BMW dealership if I were buying a BMW again. I see a lot a licence plate frames from Westchester BMW around Weschster. Also, see lots of BMW of Manhattan plate frames too. Don't know if they are better.

zippy

Jun 5, 2007

My wife and I went to buy a new 2007 X5 from these guys, and had a sad experience. Walked in and told the receptionist we wanted to purchase an X5. We pulled up to the dealership and parked right in front of receptionist's desk with our 2004 X5. She didn't ask who we had dealt with 3 years earlier, just handed us off to a young sales guy named Adam. This became an issue later on as Glen Hendrich had sold us our X5 years earlier, and somehow it was my responsibility to remind the dealership who we had dealt with previously. The newer sales guy, Adam, was joyous that we were previous buyers coming in to replace our car, but was nervous about stepping on Glen's toes. Hey, I shouldn't have to deal with your internal sales staff politics when I come in to drop $75k on a BMW. If I was supposed to be assigned to Glen (he did a competent job back when I purchased the 2004 X5) then your receptionist should have taken a moment to ask a couple of questions and set us up with the right sales guy.Adam tried to get us to do a test drive when all we wanted to do was choose options, put in an order, and leave a deposit check. It seemed like he tried everything in the book not to close the sale. Picking options was like pulling teeth when it should have been a fun experience. Finally, Adam quoted us a price, and we asked what the dealership could do about a discount for us since we had purchased two X5s from Pace previously, and intended to be loyal in the future. Adam goes to talk to his manager and comes back and tells us that $500 is the best he can do and that his manager had yelled at him for asking for that discount. After a couple of "gee, I hope my manager doesn't fire me for asking for a discount" we excused ourselves and didn't buy from Pace.Now, I heard that Pace doesn't even do service and maintenance at Mamaroneck any more. You have to drive out to Port Chester to get service. So, why buy from Pace at all? If you live in Larchmont or Mamaroneck, you can't even go local for service any more. I don't know who owns Pace, but you have to send their management out to a Four Seasons or Ritz Carlton to see what 5-star service is like. Pace has a lot to learn about selling luxury items to an affluent clientele. And, that's coming from a 2-time buyer from Pace. I won't be buying from them again.

2007x5

Nov 22, 2006

I had a horrible experience at Pace for the purchase of a 2007 X5. I felt as if I was selling the car to them.Even after setting up an appointment with our client advisor, he shrugged us off (and continued eating his pizza), pushed us into a test-drive vehicle and disappeared altogether. He called me a couple days of later asking if we were interested in making a purchase, without any reference to his disappearing act. He kept going on about all the options we should be piling into the vehicle. Very pushy. In the end, I told him that we were still evaluating our choices, at which point, he said: "Call me if you end up making your mind."I wrote a letter complaining about their service. They never wrote back. Talk about being completely disconnected with their customers.In contrast, I was treated like royalty at Westchester BMW. On top of that, their showroom is spectacular, client advisors stand behind their products and the dealer discounted prices.Stay away from Pace! They're a waste of time.

e46shift

Dec 8, 2003

went there to get wipers and inspection done. serviceguy was very courteous. only complaint is that their lot is small so i had to wait 15 min til they found out who was blocking my car.