Used Cars for Sale at Bob Allen Ford in Overland Park, KS

Matthew Almodova

Aug 15, 2016

They were helpful and got the car I wanted! Ray helped me out a lot and Tim. They were great service!

Gregory Hart

Aug 13, 2016

This is the 5th vehicle I have purchased from Dale Johnson in the past 3-1/2 years. He and the sales and administrative support team do great work! Also, Shane is an excellent addition to the service department; courteous, conscientious, and efficient.

James Dodd

Aug 12, 2016

Chase did an excellent job communicating, explaining, overseeing! The service was done in a timely manner. Very happy with my experience!!!

Troy Smith

Aug 12, 2016

The salesman and staff were very professional. I enjoyed my car buying experience at Bob Allen Ford!

Cindy Frazer

Aug 12, 2016

Seem liked nobody knew much about the extended warranty we have on our car.

Stephen Sparks

Aug 12, 2016

Everything is great with my 2017 Explorer except I am having trouble syncing text messages from my I Phone and with the HomeLink in my garage. Wonder if the Sync service is not caught quite up in the '17's.

Michael Becker

Aug 12, 2016

Austin was great to work with. The dealership delivered what was promised

Steffany Aye

Aug 11, 2016

It was excellent, they went above and beyond other car dealers we have dealt with.

Robert Higginbotham

Aug 11, 2016

The Service department were very friendly and extremely helpful. They were able to get my car repaired in a couple of hours.

Gary Sutterby

Aug 10, 2016

Service on my 2013 Explorer was great, we had to get a new transmission!

Terry Rhoades

Aug 9, 2016

Our salesman was Andrew who is new but any time he had a question the rest of the sales staff was ready to help. Really nice to see such team work. Overall as pleasant an experience as car buying can be!

Shane Hodges

Aug 8, 2016

This is the 3rd vehicle I have purchased from Bob Allen. I purchased a 2015 Taurus. The staff is always very professional and helpful! I will return to the dealership in the future to purchase any other vehicle I will need.

Edward Halliburton

Aug 8, 2016

My sales person, Pierre was very professional and made the process easy and less stressful. Management was help as well. We will definitely be back!!

David Orwick

Aug 8, 2016

Staff is great and am a lifelong customer ...They forgot to screw the back tire in ...am confident they will put it back together when we go back

Lori Phillips

Aug 8, 2016

Everything on the car looks great, the only recommendation I would have is to keep the customer informed if it's going to take longer than anticipated. I dropped the car off on Sunday to have the work begin on Monday and was told that it would be done on Wednesday. We were on vacation and didn't return until Thursday, but when I called on Wednesday to confirm it would be done on Thursday, I was advised that the car would not be done until Thursday evening or Friday morning. It worked out OK as I was able to work around it, but a call on Wednesday letting me know that instead of me calling them would have been nice.

Edward Blend

Aug 8, 2016

Really good, very attentive to my problems. Fast turn around.

Brian Metz

Aug 7, 2016

Very pleased with my car purchase and the process.

Kathleen Horlick

Aug 7, 2016

I was in for my first service for my 16 Ford Edge. I didn't feel that the service person that day was very helpful in showing me where to wait until my car was done, they just told me, instead of showing me. Like I said, this was my first time there since I purchased my Edge. There wasn't anyone else waiting to be helped either, so I think they could've taken a few extra minutes to show me where to go. Then when my car was done, the same person just gave me the paperwork, but didn't tell me where my car was, so I was left to try and figure it out myself. I would've expected better customer service especially on my first visit. For the past 6yrs, I had been with another car manufacturer that did have better customer service, I hope it will improve with Bob Allen on my future visits.

M

Aug 5, 2016

staff were very flexible with my schedule and payment arrangements. Communication was clear and timely. The dent removed without any evidence of the accident.

Stanley Crockett

Aug 4, 2016

Everything went well with the service to my truck.

Anissa Chavez

Aug 4, 2016

Marquis is a great to work with. He knows his stuff. We can always count on his expertise.

Ernest Rupp

Aug 4, 2016

I purchased 2 cars , a 2008 Ford Escape for my son and a 2017 Escape for myself. Dale Johnson and the rest of the staff at Bob Allen went above and beyond to make a deal happen that fit my budget. Great service after the sale too. Making things right when I found a few minor flaws. I have never been treated this well at a car dealership before.

Angela Watson

Aug 4, 2016

I first visited Bob Allen 6 months ago. David my salesperson was very helpful and knowledgable about the SUV I was thinking about purchasing. When I told him I wasn't ready to buy yet he didn't pressure me, but checked in a few times before I came back in to purchase. When I returned to buy my new Explorer, 6 months later, David worked closely with another salesperson, Michael to find the perfect vehicle for me. Randy ordered and coordinated installation of a new hitch, roof rack and tinted windows. I love my new Explorer and I couldn't be happier with all the people who helped me at Bob Allen Ford.

Sandra Runyan

Aug 3, 2016

Having to take my Escape in after an accident is very tiresome. Bob Allen could not have made the experience better. They were extremely helpful and made the process very easy.

Ann-Marie Moore

Aug 3, 2016

Had an amazing experience once again! Went in on a Wednesday with on online ad for the Expedition I wanted.Make a deal, they got the truck the next day, I picked up that evening! That simple!!!! Thank you all that helped!

Thomas Farmar

Aug 3, 2016

My from initial introduction to Jeff Kelso, to Ray Blanco helping me through the whole process including finding me the exact vehicle I was looking for, a Ford Focus Hatchback, to working with Jason Hendley completing the paperwork and making sure I understood all the terms of the loan agreement, I had an excellent experience. Everyone I worked with was friendly and respectful were all the people I encountered in the dealership who I wasn't working with directly. I would highly recommend Bob Allen Ford to anyone I know looking for a vehicle.Tom Farmar

Kay Stone

Aug 3, 2016

Curtis was very good, he called me and kept me up to date on the progress of my car. The only thing i would have changed was that who ever worked the weekend could have called and told me my car was ready instead of waiting until Curtis had to call me on Monday.

Mike Boos

Aug 2, 2016

Good service as usual and was able to schedule service for another vehicle as well.

Kathleen Frazer

Aug 2, 2016

Had a transmission failure warning on my 2012 Ford Focus this morning- not the way I wanted to start my day. ;) Having recently moved to KC, I wasn't sure where to turn, and a coworker suggested Bob Allen Ford. Very glad I took the suggestion, as my vehicle was repaired under warranty and returned, all under 3 hours. Free of charge, including a car wash. A huge thank you to Curtis and his team- I will definitely be back!

Andre Putman

Aug 1, 2016

My salesman was knowledgeable about the product and a great help with the whole sales and delivery process.

Jeffrey Omang

Aug 1, 2016

Quick, great service. Easy to work and communicate with.

Tracy Herter

Aug 1, 2016

Great and speedy service. Needed a last minute oil change for an unexpected trip and the got me in and out.

Sheila Thill

Aug 1, 2016

I did the quick oil change. My service man was very nice. You have a nice waiting area.

Paula Raibble

Jul 31, 2016

I specifically selected Bob Allen Ford for my repair needs because of my previous interactions with them. Work is completed in a timely fashion & communication is great.

John Foret

Jul 31, 2016

I had a motor mount replaced. I didn't know I had a problem, but it was picked up on routine servicing. I can't tell the difference, but I don't know much about cars. It was taken care of quickly.

Wayne Tillman Jr

Jul 30, 2016

I am part of the tires for life program. We just got our free tires at 85000 miles and am happy that we did not have to pay for tires. I was very disappointed when we were told that we had to replace all the lug nuts. This to me is a design defect. I have never replaced lug nuts on any car in 50 years, except for this Ford.

Darlene C

Jul 30, 2016

Bob Allen Ford made buying a vehicle very smooth process. The staff was friendly!!!

Jo Hamilton

Jul 30, 2016

Service was good as always. Staff is always helpful and discusses services that need to be done with me before they are performed.

Scot Michels

Jul 29, 2016

The service attendant was polite and efficient. She had the problem with my horn diagnosed and a time for my repair appointment set up in good time. I relaxed in the waiting area and had some good coffee while waiting. Then, the next day, after the part that was ordered came in and I dropped off my car to be worked on, I also let her know about my clock that was not able to be re-set to the correct time with the day-light saving time. She also worked on getting that reset for me, and would not quit working on it until she did get it to stay with the correct time! Now, I have a clock that is ticking right on time, and a horn that works great! And! They even ran my car through the wash before giving it back, so it looked great! Nice job Ford Team!

Kenneth Sabatini

Jul 29, 2016

I've had my other Ford vehicle serviced at Bob Allen for several years but this was the first vehicle purchase I've made. My first contact in used car sales was with Charlie Peter, an engaging and very helpful young man. Kudos to Bob Allen for hiring young people like Charlie in the summer. For my purchase, I called early Saturday morning asking for Charlie who was not working that morning. Pierre Jacobs answered the phone and went straight to work to answer my questions and get the car ready for a test drive with my wife. Pierre was fantastic throughout the transaction, as was the rest of your staff. He continues to help me with a few items that are being done post-purchase. Everyone I've spoken to or had dealings with; i.e. mainly Pierre, Jason (in finance), and Steve Tarwater; at your dealership has been extremely welcoming and helpful. All in all, this was about the best car buying experience I've had. Thanks!

Jay Lyons

Jul 29, 2016

Ford Fusion, the service and staff were Top Shelf!!!!!

Lcombs

Jul 29, 2016

The best dealship hands down, the atmosphere is great. The customers service is remarkable. If a meeting of minds could come together on the trade-in. I would purchase a vehicle from them today.

Denise Ortolf

Jul 27, 2016

The service department was very nice and they were done with the truck a lot sooner than promised. Very happy with the service.

Charles Hiesberger

Jul 25, 2016

quick service and always very friendly service reps

Richard Laubhan

Jul 24, 2016

Everyone was very helpful, and appreciated a car wash after oil change.

William Glidden

Jul 24, 2016

I came in for warranty work and it was taken care of.

Catherine Bowser

Jul 23, 2016

I always appreciate the courtesy the employees show me.

Maura Healy

Jul 23, 2016

Service was completely in timely manner. I did have to wait 5-10 minutes for service assistants to finish on phone calls prior to getting serviced.

Carla Bell

Jul 22, 2016

I'm very happy I was able to get free tires through the Tires For Life program.

Michael Zenner

Jul 22, 2016

Everything was great. Had one part we had to wait for which was okay since we were going to be gone for a week. Once it was in they let me know and had it taken care of in a few hours.

Mike Born

Jul 20, 2016

MY OVERALL EXPERIENCE WAS REALLY GOOD. THE TRUCK WAS READY SOONER THAN EXPECTED. I DID END UP STANDING AROUND WAITING FOR ABOUT 5 MINUTES BEFORE SOMEONE ASKED IF I NEEDED HELP.

Deborah Hibbs

Jul 19, 2016

2016 Ford Mustang it was a oil change and the service was great fast and easy

Raul Huet

Jul 19, 2016

Great work and friendly service!!! Did the job I wanted done and did it well and quickly!!!

Byron Wheeler

Jul 19, 2016

I was very content and surprise at my experience with Bob Allen Ford. The guys in the office, were very proactive in getting my paperwork ready, and anticipating what to do next. I also appreciate the partnership with Allied/Nation wide to take pictures of the car as it was being repaired. It was fun and a relief to see how much the car had progressed and what step in the process it was at. Bob Allen Ford worked well with my insurance. They are experts in their craft.

Rozanne Edrington

Jul 19, 2016

I took our car in for a recall notice. I am very pleased with the quick turnaround the service department provided.

Blanchie Johnson

Jul 18, 2016

I have a Ford escape. .I am travelling to NYC from Washington..this is where I bought my car in 2014..so it's still the best service

Kristi

Jul 18, 2016

2013 Ford escape with maintenance plan. You have taken very good care of us.

Craig Lebbert

Jul 18, 2016

The staff was very friendly and helpful while getting my scheduled maintenance done. Service was exceptional and very fast.

Anthony Corporon

Jul 18, 2016

My experience was on par with what I have come to expect from Bob Allen. Excellent service, friendly assistance and attention to detail.

Martha Anderson

Jul 18, 2016

Curtis is an outstanding partner for your business. He is always organized and very helpful. I tried to tell Brad this. But he was gone for the day and his voicemail was full..

Troy Walls

Jul 18, 2016

2015 Mustang GT in for 30K service. Service consultant very friendly and helpful. Got my car in very quickly, took about an hour and a half to complete. My one major complaint is they didn't check the tire pressures(Nitrogen). When I left, I checked the pressure on the instrument cluster and one tire was 5lbs low and the light came on the next day causing me to find somewhere that provided nitrogen fill service.

Candy Monroe

Jul 18, 2016

We bring all our vehicles to Bob Allen Ford for service. Our "new" vehicles were purchased there. We find the staff to be knowledgeable and friendly. They earned our business when they helped us determine the cause of a number of problems with our Lincoln Navigator. It is 16 years old and the body in great but we have had some weird electrical problems. They dug into the problem and found that our wiring had been chewed apart by a rodent. We got the Navigator back on the road and have not had any problems with the repairs.

Gregory Muncillo

Jul 15, 2016

Have always had great service and learned more about how to better care for my car.

John Conover

Jul 12, 2016

I needed minor body work done on my 2014 Taurus SHO, which I purchased at Bob Allen (5th vehicle from them). Car was completed in less time than expected, and I was charged the lowest of the three estimates I had. They also did a touch up on another area for me. I always have a great experience there. The entire staff, starting with owners and management down to the courtesy drivers, is very customer oriented. A model dealership for others to emulate.

Donald Graves

Jul 11, 2016

Check was quick, easy, and the vehicle was ready in a timely manner!

Sean Kelly

Jul 11, 2016

Bob Allen personnel are always friendly and great to deal with. Service is fast and top notch, never had an issue and I've been going there for 3+ years.

Richard (Kelly) Schwalbe

Jul 11, 2016

Got my truck right in. Was promptly looked at and had diagnosis and quote within a few hours after I dropped it off. Prompt service.

Andrew Ulm

Jul 10, 2016

My 2012 Focus had a transmission fault. I called a couple other dealerships who wouldn't be able to fix it until late July. I called Bob Allen, talked to Shane, he made no promises but got my car looked at that day. To my amazement, they had it completely fixed the following day working great! Amazing work from the team there and Thanks to Shane for hooking it up. I really appreciate it! I'll be coming back for the Mustang in the future!

Jody Bickley

Jul 10, 2016

I had an excellent experience at Bob Allen Ford recently. It went so well, that I personally thanked the Service Manager for a wonderful job well done! With every employee I had interacted with, from the Service Advisor to the Shuttle Drivers, (and the Service Manager) they all had excellent Customer Service skills and represented the dealership in a professional and positive manner. This was my first visit there and you have gained a lifetime Customer. I've already convinced my Husband to take his 2016 Ford C-Max there. So, you've gained two new Customers!

Paula Anderson

Jul 9, 2016

Alway have good service - representative very helpful.

Erin Mcmahon

Jul 7, 2016

Everyone is very friendly at Bob Allen. I did have to wait for 50 minutes for my car to be pulled up after I paid at the cashiers.

Larry Forbach

Jul 6, 2016

This was our first oil change for my wives 2016 Explorer and as usually,the experience was painless. I was in and out within 90 minutes.

Larry Green

Jul 6, 2016

Thanks for providing complete service. Your attention to detail is great!

Dorene Durant

Jul 6, 2016

I am truly pleased and appreciative for the prompt attention, and expert workmanship that I was provided when I brought my car in for repair last week. Both Charles "Chico" Pastel and Rodney Thomas were very attentive to my requests and the repair work done is superb (looks like it did when I first purchased it). Thanks again to the excellent customer attention I always receive from Bob Allen Ford.Satisfied CustomerDorene D. Durant

Nicole Schwab

Jul 6, 2016

I had an excellent experience buying my new 2016 Ford Escape and my salesman, David Beal, was great! Thank you.

Laura Horen

Jul 6, 2016

My tire sensor light was going off so I brought my Edge into the Service Department for evaluation. They found that a screw had lodged into the outer tread so the tire needed to be replaced. This particular tire was not in stock but they ordered it over the phone from their vendor and it was to be delivered the following morning. My spare was put on and the injured tire removed. They kept the rim overnight and prepped it for the new tire. This would speed the process along so that I didn't have to wait as long when I returned. Everything went according to plan and it could not have been a more pleasant experience! Sean even volunteered to help me place the front plate on that I have had forever. I didn't have the tools and he took care of it in three minutes. Now I am fully supporting the Royals! He is always very nice, calm, knowledgeable and professional. He answers all my ridiculous questions and never loses his patience. He is part of the reason why Bob Allen is so amazing. Won't take my car anywhere else. ???

Shane Hodges

Jul 6, 2016

Bob Allen always gets my vehicles in fast and takes care of all issues. Great group of people in the dealership!

Irwin Rein

Jul 6, 2016

Service writer was the best. He is the best that I have ever had at your dealership. Smart, nice and very professional.

Timothy Pitman

Jul 6, 2016

Both Brad (Owner), sales guy (Woody) and entire team makes you feel like you are special, extremely friendly group!

Gary Wilson

Jul 6, 2016

Had a hose on my windshield washer on my 2012 Taurus come off. The tech that checked me in was great in working with me and also showing me how to change the battery in my fob that had gone dead. Have enjoyed the service provided by Bob Allen. I would recommend that you purchase another printer for your tech guys so they don't have to walk all the way across the service area when they need to get a receipt.

Lawrence Riffel

Jul 6, 2016

Curtis was able to get my Expedition repaired in time for out trip to Colorado

Jingwen Liao

Jul 4, 2016

Generally ............................................................good.

James Kim

Jun 27, 2016

My 2015 Flex required a check up for right rear noise and service was prompt and courteous. Waiting time was very reasonable also.

James Ford

Jun 25, 2016

Always great service at Bob Allen. That's why I trust them for all my car work.

Adam V.

Jun 24, 2016

I had been searching for a F-150 for a few weeks and found a lot of options. After talking with many dealerships, Austin Blackwell at Bob Allen Ford was the most accommodating and thorough person I talked to. This is the reason I decided to purchase my 2016 F-150 from Bob Allen Ford. Along with Austin, the rest of the staff were very helpful with making sure the truck had everything I was looking for and more. I highly recommend Bob Allen Ford if you are looking for a place to purchase your next vehicle!

Adam VanBaale

Jun 24, 2016

I had been searching for a F-150 for a few weeks and found a lot of options. After talking with many dealerships, Austin Blackwell at Bob Allen Ford was the most accommodating and thorough person I talked to. This is the reason I decided to purchase my 2016 F-150 from Bob Allen Ford. Along with Austin, the rest of the staff were very helpful with making sure the truck had everything I was looking for and more. I highly recommend Bob Allen Ford if you are looking for a place to purchase your next vehicle!

David Neal

Jun 23, 2016

Ford Escape service was very good and staff was very helpful and worked hard to get us into the vehicle

Dino Scott

Jun 23, 2016

Nothing to add. You should not force anyone to write a review.

Mike Boos

Jun 22, 2016

Good Service, would have been nice if my car had been washed.

Cassandra Roethler

Jun 21, 2016

When I got home I found that the fabric cover in my trunk (that goes on the inside roof of my trunk) was not attached. I assume it was removed for the hail dent removal process but it was never reattached. The plastic screws were in my trunk so I was able to reattach this myself.

Robert Draper

Jun 21, 2016

Shane did a great job of setting and managing my expectations, and executed by exceeded in them. Cashiers were great too!

Randy Baer

Jun 21, 2016

Drove in they took my truck told me what they would do and when it would be done they went over the ticket washed my truck and I was on my way no surprises

Alan Olsen

Jun 21, 2016

Marcus is a great service technician. Very professional and I only work with him. He will give the best service advise.I really appreciate his professional opinion. Alan Olsen

Bianca Bonilla

Jun 19, 2016

I loved the service! Curtis was the one that helped me with the servicing of my car. He was very professional but made you feel very comfortable at the same time. They also offered me a ride from work to the dealership to pick up my car, which I thought was great! I had two new tires put on along with a transmission fixed and everything went really well! I will definitely be back very soon to get the other two tires put on as well as an oil change. Thank you Bob Allen Ford for the great service!

Jacquelyn Slaughter

Jun 19, 2016

I am always exceptionally pleased with the courtesy of the staff and appreciate the recommendations for vehicle maintenance. I would not go any where else for service on my Ford Edge. Bob Allen Ford is the BEST!!!!

Mary Raynolds

Jun 18, 2016

I felt like I needed a smaller used vehicle and Jerome knew immediately the perfect car. It is a Ford Focus and seems to be just what I was looking for. Jerome has followed up with me and I will probably contact him if I have any problems. I consider Jerome to be an excellent Ford representative. Mary Raynolds

David Putz

Jun 18, 2016

Courteous and profession. Exceptional body work done to our f-150 after a deer ran into the side of the truck!!

Gerald Vitale

Jun 18, 2016

Appreciate the ride to/from my work, and the car wash! Thank you!

Larry Coleman

Jun 18, 2016

Excellent work and courteous in a way that shows respect.

Rebecca Guilfoyle

Jun 18, 2016

The service was good. The staff is knowledgeable, I wish the prices were more affordable, and economic for someone on a limited income. The customer service was excellent though.

John Blickhan

Jun 18, 2016

in and out, did the works plus flush transmission fluid without appointment in under an hour and a half

Robert Ray

Jun 18, 2016

I recently purchased a 2016 Explorer that has proven to be one of the cars I have driven on the highway and in- town.The 3.5 Eco boost engine is very responsive, the car is very quite and comfort is great. Highway mileage is better thanExpected. For future generations of this model I would suggest eliminating the third row of next to impossible get to seats And moving the second row back to make for more leg room . The luggage space is very adequate and easy to use.The big complaint is on the gas tank lid as you need to but a pressure on it to close, however a turning latch would beMore secure

Joyce

Jun 17, 2016

I was impressed with the lady in the service department. I can't remember her name but she was wonderful!

Diana Biggerstaff

Jun 15, 2016

Staff was courteous and professional. Work was performed in a timely manner and to my expectations.

Ronald Luchtefeld

Jun 15, 2016

I had an oil change and tire rotation and the service was fast and efficient.

Kent Taylor

Jun 15, 2016

The staff was very friendly and helpful. I am happy with how I was able to work my price to the options that were available.

Dedra Masterson-barnes

Jun 15, 2016

I purchased a 2016 Ford Escape SE I am very happy and pleased with my new car your staff is excellent they treated me with the utmost respect help me with any questions that I had and did everything they could to make me happy and pleased with my car which I am. I have purchased Ford cars all of my car buying life from different Ford dealerships and I have found that Bob Allen Ford is the best that I have dealt with.

Dawn Mason

Jun 15, 2016

My oil change plus was completed and ready to go within one hour of waiting.

Sterling Tyler

Jun 13, 2016

Reasonable wait time for service. Staff was professional & friendly.

William Askren

Jun 13, 2016

learned a couple of things about my maintenance contract that I didn't know

William Rentie

Jun 13, 2016

The dealership was very helpful in finding a solution to my vehicle's issues. They conducted a detail analysis of the situation and repaired the problem. They kept me informed every step of the way. My vehicle now runs as if it was brand new. Thank You Bob Allen Ford. It was a pleasure to do business with you and your service team especially Curtis Sanders.

Barbara Sharp

Jun 13, 2016

I traded it for a new Escape. I love my new Escape as much as I did my Edge.

Charanjit Hundal

Jun 13, 2016

Rep was very courteous and explained all the issues on hand. The shuttle driver was very nice and a great service!

Barbara White

Jun 13, 2016

I was told since I had to wait after I was there to pick my car up I would get a car wash. Didn't happen. ?

Deanna Rudd

Jun 13, 2016

I wasn't sure if I could get out in the time crunch I was on. I called the day before, but, the person who answered the call in the service department was not at all helpful. She wasn't able to transfer my call and, she must have been having a bad day from her "attitude." Very, very unusual fr Bob Allen personnel.However, when I drove in and told the service writer what my time restraint was, he took care of me, and, you,all were able to get me taken care of in a shorter time than expected. Thank you.

Matthew Heinrich

Jun 11, 2016

We purchased a new Mustang and our salesman, Austin Blackwell, went above and beyond to make us happy. Very glad we went to Bob Allen Ford.

Paul Carney

Jun 11, 2016

The staff is friendly and helpful. The service is great. I purchase and service all of my vehicles at Bob Allen.

Joe Hawes

Jun 10, 2016

I appreciate the time Marquis spent with me to go over my options. He was very helpful.

Sara Clogston

Jun 10, 2016

Chico at Bob Allen always kept me in the loop and was so nice! I was hit and they were honest about being backed up but suggested I come in early the next week (my car could still be driven). Nationwide sent me pictures daily of where they were at on fixing my car and Bob Allen went above and beyond, even cleaning up a little spot of rust. Great guys, very friendly, my car was in and out within 8 days, and that was over the Memorial Day holiday weekend.

Edward Kramm

Jun 10, 2016

Great service. Everyone pitched in to do a great job without worrying about who got the sale

Jake Hewlett

Jun 10, 2016

1st truck purchase. Great staff! Great dealership!

Diane Lanahan

Jun 8, 2016

We needed a bigger truck to pull our 5th wheel home. Had a 3/4 ton Dodge which was o.k., but really needed a 1 ton dually. We told Bob Allen Ford what we needed in a truck and that evening had found the perfect match for us. Truly a seamless transaction for being 2 states away from the dealership! We would definitely recommend this dealership to anyone needing a vehicle.

Thomas Hansch

Jun 7, 2016

Staff were great always. courteous and efficient but it is annoying not being able to submit without having fifty charactors, makes one not want to do survey!!!!!!!!!!!!

Betty Sutterby

Jun 7, 2016

Battery failed, got it started drove it to the dealership, battery was replaced, no problems since.

Ronald Mesmer

Jun 7, 2016

My car was hit by hail. Once I had my car looked at by my insurance company I took it to Bob Allen Ford to see when they could get it in. They got it in right away, dealt with the insurance company on differences between the estimate and what they were able to do and returned my car perfectly cleaned up and looked like new. They were able to maintain the entire factory paint job through paintless dent removal process. Could not be happier.

John Lamble

Jun 7, 2016

I thought it was weird that the day after I picked my truck (oil & filter changed, seal where the drive shaft enters the differential replaced, transmission fluid changed, and all four shocks replaced), the Service Engine Soon light illuminated indicating the need to replace the #6 spark plug (which I did myself).I guess you don't check engine performance when you change the oil.

Marion Goodwin

Jun 7, 2016

I have always had the very best service from Bob Allen Ford. I wouldn't have my car serviced anywhere else. My 11 year old Ford Escape looks like new and has never had any problems. I apprediate all your staff. Mario Goodwin

Gloria Otey

Jun 7, 2016

very friendly dealer!! good friendly staff!! great service !!

Marlena Morris

Jun 7, 2016

I am very happy with most everything, but again the time before last I was charged for Insurance on a rental and the gas. This was a recall issue (at least the second time if not the third time in for the same thing)-so I believe that I should not have been out a penny.

Mary G

Jun 7, 2016

Great service!! Always friendly and courteous! Will recommend to friends and family!

Katherine Clouse

Jun 6, 2016

always friendly and helpful service-I have been a customer for over thirty years

Elizabeth Laabs

Jun 6, 2016

I purchased a black 2016 Ford Explorer XLT, right off the showroom floor. Jerome Tolliver has been, and will continue to be our trusted salesman. He is just simply the best. I appreciate all of the help that Jerome, Jason Hensley and Brad Hewlitt all did, to make this possible for me. The staff is impeccable. Thank you so very much!!!!

Carolyn

Jun 6, 2016

Although I had to hunt a bit to find the right person, after the car was moved to the repair area, it took very little time. It was simply a matter of replacing a turn signal light, and as I was needing to take a road trip the next day, it was a relief to have it fixed....in a VERY short time. Thanks.

Charles Friedman

Jun 6, 2016

Service staff was awesome. Quick and easy to deal with. Previous visit to buy parts had a question about the Raptor and Charlie iin sales answered all my questions and more about the vehicle we did not know. Big Cudos to him for excellent product knowledge.

Todd R. Morgan

Jun 6, 2016

Sean Linville is always top-notch! The technician took my car for a test drive after the repair and found things were still not quite right. He took it back in and found the problem. The day before, I had called to ask Sean a question about the upcoming repair, but he was busy. My call was then routed to Derek, the Service Manager. I mentioned my current difficult life situation to him. He was extremely understanding and said they would do everything they could to help me out. And they did, much to my tremendous appreciation! This type of personal service is what keeps me going back to Bob Allen Ford. I trust their work 100%. I've driven Fords for over a quarter of a century, and the great customer service is a major reason why!

Lori

Jun 6, 2016

I will never take my car anywhere else. Great, honest people who went above and beyond.

Martha Hamann

Jun 6, 2016

2013 Ford Focus. The service was excellent and I am very pleased.

Taylor Anderson

Jun 6, 2016

Such an easy process to purchase my new vehicle. Thanks to Jeff for helping me out, I will definitely be back for my next car!

Tyler Oliver

Jun 6, 2016

Awesome Customer Service! Why take your vehicle anywhere else.

Megan Radford

Jun 6, 2016

I only trust Bob Allen with my Ford Focus! I was in for a new tire after a blow out and an alignment and everything feels great! It feels like I am driving a new car again! Thank you!

Darlene Barner

Jun 6, 2016

My schedule is sometimes hectic so it's awesome to be able to drive in to professional, friendly staff who listen and get my car serviced, usually quicker than estimated.

Tracey Bryant

Jun 6, 2016

I received an oil change. The staff was friendly, professional and quick service.

Robert Lundquist

Jun 6, 2016

Service is fantastic. Didn't make me wait too long and had me on the road quickly. Continued to be very pleased with this dealership.

Roy Jensen

Jun 6, 2016

Jerry did an outstanding job, very pleased with our experience.

Valerie Workman

May 18, 2016

I brought my car in with Transmission problems. I had only had the car for a little over a year when I purchased it at Bob Allen. I was treated with such a friendly staff, Marcus in the service dept was amazing. He helped explain everything to me, kept me updated, and helped make such a stress time without a car a pleasant experience.

Brad

May 17, 2016

Brad, Steve and Jason were extremely helpful in finding a mustang to meet our needs, adding some distinctive touches to it and completing the paperwork. We are very appreciative and really enjoying our new mustang!

Kim Markowicz

May 17, 2016

Super helpful staff, made the process very easy. Made it easy to pickup vehicle at a time that was convenient for me.

Chris Arfstrom

May 17, 2016

Was having oil changed. Was able to do it in time i was told. Very happy ! Have used you in past for service on other company cars, always have done a good job. ThanksChris

Candy Monroe

May 17, 2016

They work to get "it" right. Doesn't matter what you bring to them they take on the challenge and work to make it right.

Lyle Scheufler

May 16, 2016

The service people were professional and polite. Work was done in a timely fashion.

Tom Cavaliere

May 16, 2016

Pulled into the service bay and was greeted with a smile. They took very good care of my car and let me know when it was ready. Also, looked around at the cars in the showroom and was taken great care of there too.

Thomas Cavaliere Iii

May 16, 2016

Pulled into the service bay and was greeted with a smile. They took very good care of my car and let me know when it was ready. Also, looked around at the cars in the showroom and was taken great care of there too.

Anita Hanson

May 14, 2016

Curtis assisted me and was helpful and friendly as usual. I trust his judgement. He always tries to get the work done quickly.

Robert Poell

May 14, 2016

Service was fast and efficient. Always like coming to Bob Allen to have my car serviced.

Alisha Hernandez

May 13, 2016

My car is like new again. Had the windshield replaced and the hood repainted, you would never know.

Joshua Wasserman

May 13, 2016

It was the first time I had bought a new car, and I left the dealership extremely happy.

Red Explorer

May 11, 2016

I am very happy with Sean's work by correcting all the mechanical issues. He was able to identify the problem with 2 of my tires after coming in twice before and being turned away with NTF. I am not to thrilled with the additional marks found on my car. I wash my car by hand and notice every new mark that shows up. Since my service, I know my bumper isn't the greatest shape, especially after my last vacation during the winter, but to see a 3-4 inch scrape across the bumper is unpleasant. There is a series of small upside down triangles around one of the wheel wells; groups of 3, more then a dozen. On the back, they replaced a motor for the electric back seats and I discovered a scratch that will not rub out.I feel between going to the air port and bringing my car into Bob Allen ford; Ford is number 2 on my list for causing to most damage to my car. For having my car for over 8 years, I believe it is in fairly great shape, but dread bring my car in for additional services. I know bring it back because I know my mechanical problems are already repair per my expectations.

Lyle Scheufler

May 10, 2016

The purchase process went very well, considerate and respectful people made the purchase one the best I have ever had. The salesman dropped the ball on a couple of my requests and that was the only item that dropped the rating from excellent.

H Lewis

May 9, 2016

Excellent job on this oil change, filter and lubrication.

Christopher Schmidt

May 9, 2016

Helpful and friendly customer service, minor door ding so easy to fix

Paul Carney

May 9, 2016

Fair price for great service. Friendly staff. Finished up with a free car wash. Love it.

Walter Herndon

May 9, 2016

The Herndons have purchased 4 Taurus from Bob Allen. 88 wagon,90 SHO,99 SEL,and the "best of all" is our Blue Steel 2010 Limited. Our cousin wasn't getting the service 2015 SHO. We recommended B/A.He is very happy. Our experience with B/A and Mustang, has been outstanding. Walt and Billie P.S. Chico represents B/A quite well. "YOUR A GOOD BUNCH"

Shannon Aguirre

May 9, 2016

The only problem I had was in feel that I was charged for something that could have been looked at for free after I just spent1,400.00 dollars with them.

Douglas Wessel

May 6, 2016

Fixed the problem. and washed it too. Now things work the way they are supposed to work.

James

May 5, 2016

Purchased a F-150 and the service was great. Staff was helpful not only my sales associate but many would stop by to check on us and make sure we didn't need anything since it was a busy day. But overall service was great had a couple issues with getting a certain payment but they made it work! The reason my family and I keep coming back to Bob Allen.

Teddy Vernon

May 5, 2016

F150 everyone was very nice and helpful overall experience was very good.

Patrick Feltman

May 3, 2016

Oil and filter change and rotate tires. Got in and out expeditiously which was greatly appreciated as we had other things to do.

Wendy Redman

May 3, 2016

Curtis address both issues that were a problem on my vehicle and got both of them resolved!

Rebecca

May 3, 2016

It is great to know that I can schedule an appointment ahead of time and stop in to have my car taken care of. The best part? I don't have to miss work because I can connect to WiFi in the dealership. Oh, and there's complimentary coffee. The team at Bob Allen has taken good care of me during my time in KC. Special thanks to the Service Center for taking the time to explain the details of my car repairs.

Adam Powell

May 3, 2016

I've had a great experience from day one w/ Bob Allen Ford. Friendly service and timely.

Yejing Peng

May 3, 2016

I went to Bob Allen many times, always try to get there at 7 am when they open. They are fast and professional, I always get covered by shuttle service when I have to drop my car there. And as always, they always get job done greatly.

Laura Francoviglia

May 3, 2016

Everyone is always friendly and helpful, and service is excellent. I couldn't ask for more.

David Woodman

May 3, 2016

Efficient courteous service done in a professional manner.

Steven Wilhite

May 3, 2016

I have a 2013 Focus ST. The service from Bob Allen has always been top notch. The last visit was for a slow leak in one of my tires. It was fixed quickly and at a reasonable price. I appreciate how consistently good your service department is.

Sara

May 2, 2016

You guys were AMAZING! I'll be in soon to have my filters switched out. Have a great week.

Jim Cotton

Apr 30, 2016

Outstanding place to buy and have your vehicle serviced. Bought my 2011 Ford Edge at Bob Allen Ford and the sales experience is what you want it to be...professional, personal, and pleasant. I continue to only let Bob Allen Ford maintain service for my Edge. I will purchase another vehicle from this dealership. I am glad to recommend Bob Allen Ford.

Lawrence Wayne

Apr 29, 2016

AS ALWAYS WE ARE VERY SATISFIED WITH BOB ALLEN FORD. DEREK WAYNE IS A TOP NOTCH SERVICE MANAGER

Frank Franko

Apr 29, 2016

Service was fine but I asked the car to be washed and it wasn't. I did not say anything to anyone in the service department

Jules Montell

Apr 29, 2016

My vehicle was due for routine maintenance, and there were two open recall notices. With all the work required, my car was still ready before noon. Great service, and a staff member explained what needed to be done with regard to the recall issues.

Kenneth Jones

Apr 29, 2016

Staff did their usual job of providing good friendly and knowledgeable service!

Pamela Siegert

Apr 29, 2016

I bought my 2010 Ford Fusion from Bob Allen. I have nothing by praise for this dealership. Everyone I have come across there are so pleasant and helpful. I get in and out of service quickly and my next car will be coming from them as well!

Mark Schreiber

Apr 26, 2016

Polite and friendly help. My vechile was ready before their estimated time.

Kecia Phillips

Apr 26, 2016

I purchased a 2016 Ford Fusion SE. My experience at Bob Allen Ford was very pleasant, everyone there was very helpful and generous. I would most definitely recommend to friends and family. Might I add my sales associate Andre was the absolute best!

Kenneth Munger

Apr 26, 2016

The staff and service in the service department was very thorough.

Chelsey Lewis

Apr 26, 2016

I appreciated that I was informed about the limitations of my maintenance plan. I would have waited too long for the next oil change and I was given the mileage to come in at to receive my last paid service.

Patricia Kanabel

Apr 23, 2016

What can I say? I wouldn't go anywhere else. When you are treated like a human being, you couldn't go elsewhere. Sorry I had to leave my MKZ, but I now have an ESCAPE, leased. Thanks so much to Brad and Ray. Couldn't be happier.

Mary Faubion

Apr 23, 2016

This is the second time I have done business with Bob Allen Ford. First time I have leased and both experiences have been very pleasant. Leasing a car has been painless and if I want I can turn it in at 36,000 miles and try something else. The pull in service has been outstanding. They last time I had my car serviced, I was leaving town so they took me home and I picked up my car after hours and left town knowing my car was ready for a roadtrip and I was ready for the trip.

Gregory Calvert

Apr 23, 2016

Our experience at Bob Allen is always excellent. We feel at home, never pressured and always can find someone helpful if we need it. When are car is in for servicing it is always quick and the techs are very knowledgeable whem answering our questions.

Jeffrey Havens

Apr 23, 2016

I am a huge fan of Bob Allen Ford because the entire staff works together to provide excellent service. John Weigers is the band leader and everybody marches to his beat. Every time you walk the in door you are greeted with a smile. All the people are friendly. The coffee is free and it is delicious. They are quick and fast to provide the service needed. The service manager takes time to explain everything. If additional work needs to be done, options are provided. If you're looking for a place to get friendly service, fair and dependable service, look no further ? go to Bob Allen Ford. Because all Ford's are made the same, it's the service that makes the difference! From one happy customer ? Jeff Havens.

Wandra Minor

Apr 22, 2016

I walked in and stated immediately, I'm in a hurry, but need my oil changed. Pulled into the quick service lane and was out within 45 minutes. She reminded me this was my first with our new car. if I had a business card service she would check it out for my first appointment. Great service and staff.

Bryan Hill

Apr 22, 2016

Evan was great with helping me purchase my first new car.

William Wagner

Apr 19, 2016

car wouldn't start found that the battery was dead wouldn't hold a charge, the service department replaced it, running good now. The service person I spoke with was very knowledgeable and explained everything in detail. Thanks

Michele Walters

Apr 15, 2016

Great service. But I do not want to keep doing reviews. I don't mind answering questions but I do not want to type a book

Lauren Lamar

Apr 13, 2016

I had the best experience at Bob Allen Ford! The service was excellent!

Robert Allen

Apr 10, 2016

Enjoy the friendly people that work here.Staff is always courteous, helpful with timely service. Enjoy going to this facility.

Robert Ray

Apr 6, 2016

The sales department at Bob Allen Ford is very knowledgeable about all aspects of the 2016 line and havethe ability to make you very comfortable in driving and owning one. They will do all possible to get youthe best value for your trade in and in turn price a new auto that you can afford. They do an excellent job in finding financing that is very competitive which make owning a new Bob Allen Ford very easy.

Edward Clasby

Apr 2, 2016

Everyone at Bob Allen treats me with respect and is always friendly. You have a great team!

Sharpie

Apr 2, 2016

Salesman were never pushy, everyone was polite and treated me with the up most respect.Facility and staff were top notch.

Dan Hardeman

Apr 1, 2016

I have my company car serviced there very regularly and I have had nothing but great experiences each time.

Kateryna Mudrenko

Mar 27, 2016

I love coming to Bob Allen. Always great service and greeted with politeness.

Richard McTague

Mar 23, 2016

Bob Allen Ford went above and beyond the normal level of service to solve and repair an ongoing issue that was caused by a third party company not correctly installing an add-on accessory purchased with my F 150. Steve Tarwater, in charge of Accessories, did an outstanding job making sure that the problems were resolved to my satisfaction. In addition, Curtis Sanders, my service adviser, always does an excellent job servicing my vehicles. Lee Walton and Daryl Woodard always do their best to make me feel appreciated for being a customer. In my 80 years of life this is the best car dealership with which I've ever done business.

Nicole Pingleton

Mar 21, 2016

I love Bob Allen Ford. Your dealership has been awesome since the moment we bought our F150 in Jan 2010. This service continued 2 weeks ago when we had a major issue with our truck. Curtis was amazing and extremely helpful during this process. I simply cannot say enough wonderful things about the dealership and your staff. Thank you!

Derek Welles

Mar 21, 2016

I have been in for routine maintenance a few times now and the staff is very prompt. The waiting area is cozy. Anytime I have had anything extra, the staff has been great about describing the work. Any warranty work I have had has been done with ease. I would especially like to point out Marquis Ross for exemplary work in helping me with a few warranty items.

Poncho and Amanfa

Mar 21, 2016

I first started emailing with Kaytie about the car, she was leaving by the time I could get to the dealership but she passed us off to Jerry and Larry, and made sure they knew our needs and wants, and they made it happen. It was a great car shopping experience!

Erlene Flowers

Mar 21, 2016

My car is a little black mustang. Service is usually great - just one request. Put things back like you found them Kind of like put the toilet seat back down! Someone readjusted my stealing wheel, re set the mileage gauge thing and turne the lights to non auto. Other than that u r great!Erlene Flowers

Charles Stebbins

Mar 18, 2016

Staff were very pleasant and very cooperative throughout and appeared interested in helping.

Luay Alrammah

Feb 23, 2016

I liked the assistance and answering all my questions. Thanks

Doe

Feb 22, 2016

Needs more communication between dealership and customer. That includes employees working deal from managers to the sales associate to the customer

Bradley Hewlett

Feb 19, 2016

Great dealership! Great Staff!! Beautiful Dealership!

Valerie Shehata

Feb 19, 2016

It was wonderful experience everyone was very helpful

Vodehnal

Feb 19, 2016

Great Service and great people to work with. I would recommend this dealer in the future

Terry Rudd

Feb 19, 2016

Very fast service and even a clean car! One of the best services I have had ever!! Thanks again.

Brazille Neal

Feb 16, 2016

Right when I walked in I was warmly greeted! I was offered refreshments and my chair was pulled out for me. As a woman buying a car on my own is always scary and quite risky, because of the reputation of fast talking salesmen. But Ray didn't do that to me!! He gave good advise and wasn't pushy. They worked with me, answering Every question I had. Of course I'm excited to be apart of the Bob Allen family. It feels good to be cared about! I love my 2016 Race Red Eco Boost Mustang!!! Thanks again!!

Brandy Van Vroost

Feb 15, 2016

We found you through google and I have to say. Jerome was a great salesman. There wasn't alto of back and forth negotiating, or hassle. They were overall the best price for the vehicle, they had the paperwork ready and vehicle was ready. Hope all future car buying is this enjoyable!

Kristen Suzanne Magill

Feb 15, 2016

Alex Kranzburg was awesome! I absolutely love my new Ford Escape. The experience at the dealership during the purchase process was easy/breezy. In addition, I took it back for an oil change and will never take it anywhere else. They were quick and thorough and it was very reasonable too. They change the oil, top off fluids and rotate tires for around $40. That's a killer deal!

Don Ranum

Feb 15, 2016

Sean ( service writer) did an excellent job when I brought car in for service. He ordered a part for me and followed up when part was in. Went very smooth.

Laura Walters

Feb 15, 2016

I wasn't for sure what type of service I was due. A service tech looked it up for me. I had a loose piece of rubber by my back wheel & the tech put back in place for me. The oil change & tire rotation was done quickly. I asked what it would cost to have my car washed & vacuumed out, as I asm handicapped & can not do that. The tech said he would handle at no charge. I am VERY impressed with Bob Allen Ford.

T Miksch

Feb 15, 2016

We have a 2013 Ford Escape with which we could not be happier. Just had 35K mile service. Service at Bob Allen Ford has been great. Two issues that have come up have been quickly and throughly addressed.

Wade King

Feb 15, 2016

It went fine. At Bob Allen Ford they are always and I mean always, nice and helpful. The service department staff are polite and they did what I'd asked. Thanks all at Bob Allen Ford.

Avian Bear

Feb 14, 2016

I purchased a 2012 Ford Focus from Bob Allen Ford and I absolutely LOVE the car. They take great care of my car and treat me with the utmost respect.

Erich Goeldner

Feb 11, 2016

I always get taken well care of at Bob Allen. They have a great service department. They always fix my car right the first time.

Happy Driver

Feb 6, 2016

I normally do not take time to write reviews unless exceptionally good or bad, because I expect a certain level of service. This deserves one. I drove 3 hours to buy a used car from them, and they went above and beyond expectations to have it ready for us on short notice. Dale is an exceptional salesman and even went to extra trouble after the sale to locate the owners manuals a few days later and had them mailed to us. I would drive the distance again based on my experience there. KC area is fortunate to have this Ford dealer.

Kimberly

Feb 4, 2016

My car was towed here and the service staff was extremely helpful. Marcus went above and beyond to help make sure my repairs were covered under warranty. The manager Mr. Walton was friendly, helpful, and very supportive in a stressful time. My next vehicle will be from Bob Allen Ford. I appreciate their professionalism.

Anke Hubbard

Feb 1, 2016

We would like to thank Dale Johnson and Jason Hensley for the excellent Customer Service we received at Bob Allen Ford. We just bought a Ford Edge 2013. The car was sold very clean and a full tank of gas :) !! The Facilities are very nice. My best car buying experience so far . Thanks again !

Sherrie Cornelius

Feb 1, 2016

Everyone was awesome... This is the second car I bought from Jerome Tolliver.. Thank you. I'm loving my new car!!!

Wandra Minor

Feb 1, 2016

Your staff was very helpful. From the Salesman to the Financial manager. They were quick and answered questions asked during our visit at the dealership.

Jon Frick

Feb 1, 2016

Darrell was great to work with. I appreciate his honest, non-pressure approach. The truck I bought is in great shape.

Dawn Malone

Feb 1, 2016

Jerome was awesome, and special thank you to Kaytie Currin. She was instrumental in getting us in our new car. Great dealership, very happy!

Diana Williams

Feb 1, 2016

Everything was great........................................................................................

Benjamin Friesen

Feb 1, 2016

16 Escape Se. Great experience overall, sometimes it took a long time to print out quotes.

Evelyn Craig

Feb 1, 2016

I feel more confident driving my focus since my last service visit

Amanda Symons

Jan 31, 2016

I brought my car in for a regular tune-up and asked that a few other things be addressed while there. Kayla in the service area was very friendly, approachable and kept the communication lines open with me about the status of my vehicle (it ended up being a whole-day event). My only complaint is that I had asked for a quote from the body shop and at the end (of a very long day) I had to wait 10 extra minutes because they didn't put the quote in the car. So, Kayla ran to the body shop to try and find it...it just seemed to be an awfully long time to wait for a copy of the quote.

John Lanaman

Jan 30, 2016

Dale was awesome! He didn't pressure me and got me exactly what I wanted.

Kaylen Payne

Jan 29, 2016

I had to bring my ford fiesta in for an error that had occured with the vehicle's clutch and Jacob was nothing but awesome in helping me get this issue resolved! I hadnt had pleasant experiences with other ford dealers but this by far was excellent!

Gena Dixon

Jan 29, 2016

I was having issues with my battery and was able to come in same day. The service rep replaced the battery and uploaded the latest version of the dashboard computer. Great service.

Corey

Jan 28, 2016

I brought my Fusion in for a safety recall and the service department was very helpful and got me my car back in a timely manner.

Ralph Erwin

Jan 27, 2016

Fast Lane staff is always friendly and helpful. The waiting area is a nice place to wait on my vehicle.

Carolyn Yates

Jan 27, 2016

My car now runs like it should and if things change, I feel confident that it will be fixed.

Kenneth Walker

Jan 27, 2016

The problem was fixed quickly and the situation was handled professionally

Janice Brinkley

Jan 27, 2016

I have what you would consider horrible credit!! Dale and his team worked diligently and overtime to get me into a vehicle with the payment amount that I was requesting. I was so pleased and thankful to them!! They exceeded my expectations!!! Thank you to Dale and the Team at Bob Allen Ford!! I'm loving my Fusion :)I've already recommended a few of my family members and 2 of my friends there!!

Lisa Carter

Jan 27, 2016

I brought my car in for 4 recalls. Was able to get a rental car and everything was done fast and correctly. Great place for service.

Craig Lebbert

Jan 27, 2016

Very fast and friendly service getting my oil change and tire rotation.

Margaret Mitchell

Jan 25, 2016

Curtiss Sanders is always helpful. I usually go to him with problems. He is courteous and knowledgeable about the vehicle and the warranties or recalls.

Rich

Jan 25, 2016

purchased a 2014 ford explorer. service and staff were great. bob allen ford is where we'll go for any future vehicles.

Douglas Earnhart

Jan 24, 2016

Staff was very helpful, but should have checked or asked how often we have come to Bob Allen to get the tires filled. Service was very fast due to no one using the nitrogen machine.

James Warford

Jan 22, 2016

Chase Meier was great. Knew I was in a hurry, and got me in and out!

Michael Ford

Jan 21, 2016

I have never been dissatisfied yet, keep up the great work.

Dennis Runyan

Jan 21, 2016

bob allen is a first class dealership, jerome tolliver was great non better than this man. this was my 4th mustang from bob allen ford need i say more.

Shirley Calhoon

Jan 20, 2016

Work was done in a timely and professional fashion.

Nathan Hale

Jan 18, 2016

I purchased a 2015 F 150 and I live over 2 hours away. Jerome was able take care of just about everything over the phone until we were confident in making the purchase before we made the drive.

Anita Hanson

Jan 18, 2016

Always good service, polite and free car wash, free coffee

Patricia Bradshaw

Jan 18, 2016

I love taking my car to Bob Allen Ford for service. No surprises and no high pressure sales pitches.

Sally Sullivan

Jan 17, 2016

I traded a Ford Fusion for a 2015 Ford Edge. The Edge is a more practical vehicle for my life style. Everyone was extremely helpful and friendly. The finance portion of the deal was handled quickly and thoroughly.

Pamela Laird

Jan 16, 2016

Our entire car buying experience went very smoothly and fast compared to some of our experiences at other dealers.

Henry Wagner

Jan 16, 2016

'06 Cadillac DTS preowned, I can always depend on my sales person, Dale Johnson, and the service dept. to make any visit to Bob Allen a worry free experience.Thank you!

Sharon Bernard-williams

Jan 16, 2016

Everyone was very helpful - they price matched my tires and I got a $50 rebate as well! Service was pretty quick too! Comfy waiting room.

Marlena Morris

Jan 16, 2016

Recall on car, was done it a timely manner. Customer Service was great as always.

Shannon Dikeman

Jan 15, 2016

Everyone I worked with was very professional and helpful. Thank you Michael for suggesting the Ford Explorer. I love it.

Kurtis Nickel

Jan 15, 2016

The folks at Bob Allen have been great! They have gone above and beyond in helping me with my service needs on my truck. Sean in service is top notch and very professional. That entire staff is second to none. I look forward to visiting with them again for my regular PM's. Kurtis

Anthony Smith

Jan 15, 2016

Got to the dealership at around 5 o'clock, it took awhile for someone to help me but once they did they got me right in and my oil was changed and tires rotated within 30 minutes. They got the car all washed and I drove out of there at 5:45.2014 Ford Focus, 1/13/16

Keith Unrein

Jan 15, 2016

My service attendant (I believe his name was Jason). Excellent job. A great representative for your company. His attentiveness to detail made the replacement of my mirror efficient, timely, and a great experience.

John Ferguson Jr

Jan 15, 2016

Mustang was not repairable-Curtis in service was very helpful-Dale worked up a good deal on a new Fusion and I accepted it

Ryan Lang

Jan 14, 2016

Diagnosed quickly and and fixed. I'm back up and running!

William Fairchild

Jan 14, 2016

My first experience at the Bob Allen dealership was with the service department. I needed some work done on my 12 yr old truck. The service was first rate, so I decided to return when I was shopping for a new vehicle. I was in the market for a Focus, and my sales rep, Jerome was terrific. He was able to find me the vehicle with all of the options that I was looking for. Everyone was very helpful. I will definitely recommend Bob Allen to anyone who might be either looking for a new car or might have a car that is needing repair or service.

Christena Houston

Jan 13, 2016

After going to a nearby Chevy dealership where I wasn't even allowed to test drive (or even look at) the car I made an appointment to see, I called Bob Allen Ford and asked if I could look at a Ford Edge. 3 hours later I was driving away in my new 2015 Ford Edge!! Jerry in sales was so great-I appreciate that he really took the time to understand my needs and limitations, and didn't just try to sell me something he had on the lot. Everyone I met was friendly, efficient, helpful, and knowledgeable. Thanks so much for making this a fun and stress-free experience!!

Max Isaacson

Jan 13, 2016

It did not take too long to replace the left rear headlight. Thank you!

Gene Deutsch

Jan 13, 2016

Jacob Horn is an outstanding Service Advisor! I had a flat tire with my car in my garage at home. Jacob did not put any more undo pressure on me to do anything. He made arrangements and sent someone to air my tire and get my vehicle into your shop. A few hours later I had a brand new tire installed at a reasonable price and ready to go. I purchased my 2011 Escape new and Jacob ***always*** goes the extra mile with me. So I am pretty confident he does this with all his customers. Thanks Jake!Gene Deutsch

Richard Piper

Jan 13, 2016

Needed front and back suspension work on 2006 Mustang. My advisor Tom gave me a near-perfect estimate and recommended work I could defer. Very pleased with the work and the scheduling. The only glitch was with getting the car after service was complete. I think the wash/delivery team was understaffed (it was New Years Eve!) as I waited about 30 minutes before reminding them I was still waiting. Once reminded, the staff did get my car pulled around and delivered the keys to me in about 10 minutes. This hasn't happened with my previous services so this was not that big a deal.

Deanne King

Jan 13, 2016

It was great experience i love my car and am certain that if I have any concerns or issues the dealer ship will be there to help me work through or concerns.

Thomas Gilkison

Jan 12, 2016

GREAT AS USUAL. LOVE OUR PAPER WORK. SEAN WAS GREAT LIKE NORMAL. I LOVE BOB ALLEN FORD THEY I HAVE BEEN DOING WORK THERE FOR MANY YEAR AND WILL KEEP COMING BACK

Richard Berry

Jan 12, 2016

Very smooth transaction. They did the work on time, and excellent quality. Chico and Marcus were both excellent to work with!

Susan Ebel

Jan 12, 2016

I wanted the Goodyear F1 Supercar tires for my car which are different sizes in the front and back. The front tires were in stock but the back tires weren't and not available for special order either. Therefore, we had to wait for them to come off national backorder. Once they did, Chase promptly contacted me and much to my surprise the tires were cheaper than I thought due to the fact I didn't have to pay a "special order/shipping" fee. Also, once I dropped it off, it was done not long after I got home! I wasn't able to pick it up for a couple days and because it's a garaged Shelby Mustang, Chase took it upon himself to make sure it was in their garage every night. As far as my likeliness to recommend Bob Allen Ford to family and friends, I really don't do that unless the situation warrants it. However, I was very pleased with the service and attention I received and have been a Bob Allen customer for years!

Betty Sutterby

Jan 12, 2016

Work was done without a long wait, I'm very happy as a customer!!

Troy Walls

Jan 12, 2016

Had a leak in the right rear tire. Brought in over my lunch hour to be repaired. Was told about an hour to get to my vehicle. All total took about an hour and half to patch my tire and refill with nitrogen.

Dolores Johnson

Jan 12, 2016

I bought my 2015 Edge from Dale Johnson. Just had it in for an oil change. Everyone at the agency is very kind and friendly. Thanks!!

Stephen Sparks

Jan 12, 2016

Staff help for a minor problem was awesome. Couldn't have been better

Gary Wilson

Jan 12, 2016

20,000 mile checkup. Only thing I noticed was that my maintenance card was not signed. Have it in their computer so hopefully not a big deal

Wayne Albritton

Jan 12, 2016

Shortly after my initial purchase of a Toyota RAV4 I became unhappy with it's ride comfort. I complained to Bob Allen and they responded for by checking out the tires/suspension on the vehicle and replacing the air in the tires with nitrogen free of charge. Although I am still unhappy with the overall ride of the vehicle I cannot blame Bob Allen for the excellent customer service they provided.

Charles Sims

Jan 12, 2016

Kayla was my contact and she was very helpful, knowledgeable and honest.

David Baumgartner

Jan 12, 2016

nice deal on goodyear tires. Quick install, Good job.

Julie Edwards

Jan 12, 2016

Very welcoming representative. Fast service even though I didn't have an appointment.

Paul Watson

Jan 12, 2016

2015' Ford F-150 XLT FX4Awsum!!!!!!!!!!!!!!!!!!Best buying experience ever...

Carla Radke

Jan 12, 2016

Came on a Saturday for oil change plus the extras you do. Got right in. Wait wasn't bad. Staff friendly and helpful.

Ben Devenny

Jan 4, 2016

I brought in my Freestyle only knowing that the battery light was on. the battery was anew, and another mechanic at an unrelated location mentioned that it probably needs an alternator,,, I checked the alternator out myself, along with the connecting wires and could find nothing. I then took my car to For and the service tech conferred with the mechanic that was actually going to be working on my car while I was there, and they informed me of what the problem typically was with the alternator and cfm, as well as needing a torque bar replaced all at the same time. I felt very comfortable knowing that they had experience with this fix and knew right away what was needed.

Brian Rowe

Jan 3, 2016

Curtis was awesome! He made the whole process quick and painless. Easily the best experience I've ever had at a dealership service center.

Lyle Curtis

Dec 30, 2015

Thanks, I was able to get service on short notice which was very helpful.

Margaret Monroe

Dec 26, 2015

My only complaint is I wish they would have told me that the work they did reset all of the settings on the control panel. I spent quite a few frustrated minutes and even had to drive back to have them show me how to reset one thing.

Natalie Lemmon

Dec 26, 2015

Staff was friendly and got my car done in an appropriate amount of time!

Richard Glass

Dec 23, 2015

As usual, Marcus was very courteous and professional. Car came back doing what it_meant to do and in clean condition. Bob Allen Ford is the only dealership for me.

Alexander Winkels

Dec 22, 2015

I bought a Ford Edge. It was delivered four days late and blue tooth quit working after 12 days of it in my possession

Mark Gellings

Dec 22, 2015

I like the new set up at the dealership, with someone sitting on the inside as you enter the building. Chase did a great job taking care of me and keeping me informed with about my car.

John Staton

Dec 22, 2015

Purchased used 2002 Dodge Ram 1500 quad cab. Sales staff was quick to respond to a test drive and completing the purchase.

Lawrence Cristani

Dec 21, 2015

I was very happy with the service department on my first oil service and vehicle inspection. Everyone was extremely friendly.

Aaron Murray

Dec 21, 2015

Everyone was very friendly and knowledgable. Made getting my first truck a great experience!

Julie Hunkins

Dec 21, 2015

the entire team I worked with, from sales to finance, were great! I had shopped several other Ford dealerships and I knew what I wanted and they actually exceeded my plans. I have already recommended Bob Allen to several friends that are car shopping for the Edge and the Explorer models.

KL Clark

Dec 21, 2015

The service advisor that helped was extremely helpful. Got my vehicle in and out before the estimated time. It was really a no hassle experience, which is always worth recommending

William Halvorsen

Dec 21, 2015

2013 Fiesta for minor body shop work. The "transmission impossible" is still an open ticket, waiting on clutch and seal.As for the body shop visit which I believe triggered this survey, Bob Allen Ford did an excellent job, did it one day ahead of schedule, and the rental car (on prem at the dealership) was likewise seamless. I very much appreciate Bob Allen Ford's handling of this with lots of extra courtesy extended to me as health-wise I have some "bad" days. It proves once again, that the Bob Allen Ford dealership is an excellent operation; my previous survey with adverse comments are really directed at Ford, all recalls (3) were handled quickly and I really appreciate that. The downside, I hate to say, of any of this is that I can't "escape" pardon the Ford-centric pun, the feeling that the Fiesta and it's PowerShift is a bad mistake and IF I were not retired and living on Social Security I would get another car with a good old "slushbox" transmission. Note that I am open-minded, in fact was intrigued with the operation of the PowerShift, I rarely drive the car but when I do its operation is unacceptable, it seems to be unable to handle low gears at low acceleration and does better with "punchy" driving. I long for a slushbox (torque convertor) transmission once again, and a 2-door compact car that makes good use of interior space. There is a crowded feeling to the Fiesta and really poor visibility to the rear. I fear the car is really no better than a 2001 Focus that I suffered with visibility-wise, though I went back to Escort/ZX2 sedans after that and can happily say that all the Escorts (5?) and one Escort ZX2 were as dependable as could be, started every day. I'm a phone company retiree, and "car wouldn't start" has never been an acceptable excuse for being late to work!Once again kudos to BA Ford, they really do try hard to accommodate my visits, and mild brickbats to Ford Motor Company who seems to be turning out rather ornate, but not very well thought out automobiles, from good old Mexico.FOR THE PURPOSES OF THIS VISIT, (body shop) ALL 5 STAR EXPERIENCE, Thanks!

Michael Popp

Dec 21, 2015

They were very helpful and took care of all my needs

Kevin Henderson

Dec 21, 2015

Perfect as always. Service was fast and and car drove great afterward. Car was wash and looking good. Very happy with service and sales atboballen ford.

Richard Ludwick

Dec 21, 2015

When I went to pay the bill was much higher than I was quoted. However, the service rep honored the quote without issue. I was impressed.

Greggory Gehrig

Dec 20, 2015

Bob Allen Ford honored our Tires For Life program - once again! Thank you Jerome!

Ryan

Dec 19, 2015

Jerome Tolliver was fantastic to work with. He gave me exactly what I asked for in terms of service and responded directly to my questions rather than attempting to overwhelm me with superfluous information. He also followed up with me in a very timely manner on a few outstanding items. The team also works well together when certain members are busy with other customers. In this regard, Darryl Woodard was also extremely helpful during the process.

Cheryl Barnette

Dec 18, 2015

All of the staff in all departments go above and beyond to take care of their customers! I've been a customer of theirs since the late 1980s and won't waste the time to go elsewhere :)

Aubrey Appleman

Dec 18, 2015

You all are fabulous. Always fast and friendly we really appreciate you !

Joseph White

Dec 18, 2015

I respect honesty and I feel I got an honest answer about the brakes on my car.Therefore I will continue to use your dealership.

Randall Baer

Dec 18, 2015

No presure what ever i needed was worked out? Jeff asked what I would like in a truck I told him and in less then five min he had it sitting out front

Tricia Jones-bok

Dec 15, 2015

I came in and purchased the exact vehicle I wanted, there was a chip in the windshield,which they gladly took care of. I could not be more happy and enjoy my new SUV.

Diane Clark

Dec 14, 2015

Always a delight to deal with the helpful staff in the Service Department.

Deron

Dec 14, 2015

Well, long story short: I was given either conflicting info (or not given all the info needed) about some service work. Namely, I wasn't told about a "service/storage fee" for having tires bought online and shipped to Bob Allen. Fortunately, I DID learn about this "fee" prior to having my tires shipped. Not THAT big a deal, but somewhat annoying that no one told me this until the third time I spoke with employees - when I was ready to have them shipped.I suppose I should mention this, too: The reason I even needed tires is because I bought a 6-month old vehicle which had "summer only" tires on it. NO ONE in my circle of friends and family (most of whom grew up in the Mid West) has even heard of such tires. So, while my ignorance can only be blamed on me - if we wish to assign blame - there is no reason I SHOULD have even known of their existence. When selling a vehicle in a market that experiences all four seasons, I do think it was uncool to sell me the car with those tires on it. At the very least, the most ethical thing to do would have been to alert me about these tires prior to purchasing the car. But ALL of the the people I have dealt with at Bob Allen have been friendly, courteous and (aside from the above-mentioned incident) professional.

Jasper

Dec 14, 2015

Since i bought my truck there, the experience was 2nd to none. This was the best purchasing process i have ever had. The facilities were very clean, there was no pressure to purchase and no haggling, everybody I dealt with was very upfront, straight forward, courteous, friendly, and professional. After talking to two other dealers (Thoroughbred and Gary Crossley) prior, Bob Allen's staff and service blew them out of the water.

Catherine Bowser

Dec 14, 2015

Does the agency not wash the cars anymore? I'm glad the TV volume is low. The waiting room chairs aren't comfortable for short people.

Scott Wagner

Dec 14, 2015

I was very happy with the service. They do quality work and the service is good also.

Vito Centonze

Dec 13, 2015

I dropped my car off and then found out you do not take competitor Ford coupons by local Ford dealers. I probable will not be back.

Dan Beattie

Dec 12, 2015

Service was complete and on time. Showroom was warm and inviting.

Trust James Craig Laursen

Dec 12, 2015

Service Tech Chase took care of my 75000 service on my 2012 Expedition in less time than was quoted. He also arranged for Jack to take me home and later to return to the dealership. Both gentlemen are courteous and helpful and my car runs great.Thanks to all involved with these maintenance needs.

Laura Howard

Dec 12, 2015

I ran my car in on a Saturday expecting either to wait all day or being told to bring it back on Monday. It was done in less than 2 hours! Awsome

Donald Bollard Iii

Dec 9, 2015

Jake was great. He took the time to learn my driving habits and made appropriate suggestions as to what I needed to do at 42,000 miles on my Mustang GT and, most importantly, what I did not need to do.Don Bollard

L Chandler

Dec 8, 2015

I needed a new battery since mine was about out of power. It was easy to get my car in and out in a reasonable time. The staff took top notch care of me and my car.

Jacob Horn

Dec 8, 2015

Great service and staff! Friendly environment. Convenient location as well

Larry Forbach

Dec 8, 2015

Not only was your staff helpful but they were informed and interested in my concerns.This is the sixth automobile that we have purchased from Bob Allen and hopefully not ourlast.

Tracee Dock

Dec 8, 2015

Service rep was very helpful... this issue has been going on for several trips and I'm glad to have it resolved.

Carol Woodard

Dec 8, 2015

Smooth! Easy! No other dealer has this level of customer service!!

Nancy Belden

Dec 7, 2015

Sorry but I was very disappointed no manual came in the vehicle. With all of the electronics and computer system this is very much needed. Spent 30k on car seems like should have a manual

Katherine Clouse

Dec 6, 2015

ALWAYS A+ AT SERVICE-JEROME TOLLIVER FREQUENTLY CHECKS ON US TO SEE HOW THINGS ARE GOING

Denny Long

Dec 4, 2015

I had a minor hiccup but your service people fixed it and there are no problems I am a very satisfied customer

Rachel Scheve

Dec 1, 2015

Staff was helpful and able to answer all of my questions. Very knowledgeable.

Susan Bonham

Nov 30, 2015

The experience was positive. The staff is very helpful and knowledgeable.

Lou Shannon

Nov 30, 2015

Simple slow leak resealed but I also needed to see body shop for a panel that won't stay in place. Your guy could have just said well you need to go to the body shop to get that fixed. But he took me over there and since there was a line he actually went and found another person to help me on the spot to get the little part ordered. To me that's going above and beyond customer service.

B. L. S.

Nov 29, 2015

The staff was friendly and efficient, and things were done right.

Tyreeta Byers

Nov 29, 2015

I have no problems with the service of my vehicle. I own a Ford Limited Escape, which is almost 10years old. I love my Escape. So, to bring it in for service is no problem.

Robert Lundquist

Nov 25, 2015

Fantastic service as usual! This dealership does a great job to help its customers.

Bobbi Howe

Nov 25, 2015

Staff was extremely helpful and very professional. We were impressed with everyone we met and dealt with.

Charles Harvey

Nov 25, 2015

Received replacement tires through tires for life program\service was fast and I am pleased with the results.

Jon Grams

Nov 25, 2015

My Explorer was a 1999 and the service this time was going to be more expensive than the car's value. Our service provider Marquis, directed us to a new car salesman, at our request. We dealt with Ray Blanco and are now the proud owners of a 2016 XLT. We are delighted with that service as well and were give a very generous trade in. Thank you Bob Allen Ford. A new car is a big event in our family and Bob Allen's organization made this a very delightful experience.

Maureen Baker

Nov 25, 2015

Staff was very helpful and kept me informed of what I was needing and the price.

James Hawkins

Nov 24, 2015

F150 Service was fine. Will return.................

Angela Bird

Nov 24, 2015

I went somewhere else first and they didn't do much to help me then I come in right before close and Derek was there and so positive it was the best feeling even before I knew I would get the car. He was GREAT. Made my year. Thank You

Aaron Rabl

Nov 24, 2015

I bought a 2013 Jeep Wrangler Unlimited for my wife. The staff at Bob Allen Ford made the purchase of this vehicle so easy and fast that I will be returning to them when it is time for me to trade in my F-150. Like most people we dread having to sit in a dealership and always wonder why it takes them hours to get a vehicle sold even after the deal has been determined. At Bob Allen Ford I had my keys to the vehicle I purchased before I even thought about the time. The salesman was outstanding and honest. The finance manager was so fast and explained everything clearly. Great Job Bob Allen Ford team. I have already shared my experience with friends and family.

Chief J.P. Carney

Nov 23, 2015

Took a little longer than expected, however there was a servicing machine malfunction. Your service department is top notch and the only place I bring my Mustang. Thanks

Robert Slater

Nov 22, 2015

It was a nice surprise to be greeted and served by a woman. Everyone thinks this is a man's world but I like that Bob Allen is able to put that aside. Thanks.

Earl Johnson

Nov 21, 2015

I bought both of my cars from Bob Allen and I'm very happy I did so. Everyone there is very professional and extremely friendly (special shout out to Jerome and Chris). I always service my vehicle where I bought it and with the service team at Bob Allen I have no reason to change now. Great people, great team!

josh

Nov 21, 2015

Alex Kranzberg at Bob Allen Ford was our sales person. This is the first time I have ever been to a dealership with out a pushy sales person. It felt more like a day out with my family than shopping. We were able to look around with out any pressure. They were extremely friendly and patient. I would refer anyone i know to this dealership, but most of all to Alex himself. My daughter left her wallet in their lounge. One phone call and the found it and held it for us till we came back.

Kevin Hengler

Nov 20, 2015

They were a friendly staff that was very willing to help. There were a few recalls on our car and they got them all fixed and got our car back to us in the same day. Very happy customer.

Valerie Davey

Nov 20, 2015

Friendly staff - on line sales man very helpful & reason of the purchase from your dealership. Offering to deliver vehicle was a Win Win situation. Process was seamless - and very quick.

Tom Deddens

Nov 20, 2015

I had a transmission replace for the second time in 5000 miles (under warranty). Everything went well, service representative very helpful and courteous. Ford made the right decision to replace the trany rather than rebuilt it. but I'm concerned about some of the conditions described in the technicians report (metal filings in bottom of pan and old trany fluid, fluid smells burnt, fluid and filings in torque converter, walls of pump scoured, ect. It is my understanding that the replaced transmission is also under warranty but I'm wondering how all the conditions describe will effect its applicability and efficacy. How all inclusive is the existing warranty? As in how many times is FORD going to replace a transmission? Does duration and of the warranty start over with this replacement or does it continue on based on the time the first job was completed?

Robert Slater

Nov 20, 2015

It was a nice surprise to be greeted and served by a woman. Everyone thinks this is a man's world but I like that Bob Allen is able to put that aside. Thanks.

Blake Overly

Nov 20, 2015

I purchased a used 2013 Ford Edge this past Saturday. Everyone from the salesperson, manager and finance was very helpful and able to answer all questions. Very happy with both the experience and my new vehicle!

Robert Hallford

Nov 19, 2015

2014 Taurus SHO, the service was good, and the staff worked with me on the entire deal, to include driving the vehicle home overnight.

Ryan Walker

Nov 18, 2015

Michael was awesome! Very personable and found the perfect fit for my family!

Michelle C,

Nov 18, 2015

Effortless transaction from start to finish! Bob Allen Ford made my dream car become reality! I love the staff and would recommend this car lot to anyone no matter where they are located it is worth the trip to get prime customer service as I did and I thank them sincerely!

Lawrence Riffel

Nov 18, 2015

I purchased a 2015 Expedition. Woody and the entire staff did an excellent job of hooking me up with my vehicle

Cheryl Schuepbach

Nov 18, 2015

The staff was extremely helpful. They even did a minor fix in my bumper just to be nice. I've always been treated special, as all customers are. At Bob Allen Ford. I wouldn't go anywhere else for service

Margaret Hay

Nov 17, 2015

I had work done on my 2012 Focus. It was completed in the timeframe that was indicated when I dropped off my car. Everything was handled competently and courteously. I have had very positive interaction with this dealership from sales to service and appreciate very much their helpfulness in all matters. Keep up the good work and thank you!

Delfina Martinez

Nov 17, 2015

The staff in your paint department were very friendly and did a great job.

Jacob Hook

Nov 17, 2015

Service was really awful at first then I contacted the manager and he was great. He turned the experience ask around.

William Moffitt

Nov 17, 2015

Was in the market for F-150 and had a friend refer me to Bob Allen. There are several dealerships in the area to choose from, but started and finished with Bob Allen. Alex Kranzberg was our sales associate and was awesome to work with. He wasn't a pushy salesmen, he actually listened to us and our needs which speaks volume in this business. We had a budget and found the perfect vehicle thanks to Alex. Would highly recommend Alex Kranzberg and Bob Allen as they treat you like family which is extremely important and the staff in all departments were wonderful.

Kelsey

Nov 17, 2015

Helpful staff, friendly and willing to get my car in quickly.

Jordan Bradley

Nov 17, 2015

Great staff that was welcoming and smiles all around.

Waseem Javed

Nov 16, 2015

Drove 600 miles to this dealership ..great staff woody(sales person was awesome) Car buying experience was great.Will do business in future

Kathie Butler

Nov 16, 2015

Curtis Sanders is my Service Advisor. He is always helpful, friendly, and professional.

Jim & Kathie Spillman

Nov 13, 2015

I was disappointed when I discovered that when the front left wheel was replaced that it was replaced with a wheel that did not match. This error caused me to have to waste another half day of my time getting the right one and having to make two more trips down to your shop. I feel that a lot more effort could have been taken the first time instead of fixing something after it was already done. This was an obvious mistake and should have been caught before it ever left the shop.

Jeffrey Belzer

Nov 13, 2015

Everyone was very professional and the work was done well and very quickly.

David Robins

Nov 12, 2015

jacob horn did a great job.the service was great ,but don't ask me for data --then tell me how long it must be !!!!!!!!!!!

Pierre Jacobs

Nov 11, 2015

I purchased a 2016 Ford Fusion. The Salesman, Ray and team provided great customer service and definitely gained my trust in the car business.

Wayne Hein

Nov 10, 2015

We have always been pleased with the work done at Bob Allen Ford and I'm sure we'll buy another car from him when we're ready.

Jaime Kernaghan

Nov 10, 2015

My step mother was very sick and I was concerned about going without a car for a long time. When I told the service department this, they were very quick and finished my car up in two and a half hours. I could tell they made it a priority. My only complaint - they never have transportation available for me when I drop off my car to take me home. Luckily I live about six blocks away.

Rex Swanson

Nov 10, 2015

Service is always good at Bob Allen, and they work hard to make it as painless as possible!

John Lichtenauer

Nov 10, 2015

Bought a 2016 explorer , traded in a 2008 tairusX, that I also bought from Bob Allen ford. Everyone on the staff was very helpful and friendly, just as they were when I bought the Taurus. Will see you again when I wear out the explorer.

Patricia Recker

Nov 10, 2015

I am very pleased with my 2013 Ford Escape -- love its sporty look and all the features. I appreciated the salesmanship of David Beal -- felt he provided a lot of information but did not do any pressuring. Thank you!

Jack Lane and Felicia Lane

Nov 10, 2015

Everyone was very, very friendly and helpful. However, we were trading in a vehicle and was disappointed with the amount the dealership gave us for our trade. That's my only complaint. I feel they could've given us a little more for the vehicle, which was in great condition. we just bought it from this dealership 18 months ago and decided to trade it in for a different year vehicle.

Derek Welles

Nov 10, 2015

The staff is always attentive and the service is done in a timely fashion.

Janelle Kennedy

Nov 10, 2015

Answered all my questions, completed the task in a timely manner & reasonable price. I feel confident the work was done correct.

David Childers

Nov 10, 2015

Overall experience was good. Staff were friendly and helpful. Facilities were clean and provided water and beverages. The only process that needed improvements was the financing. The wait was very long. Overall, I would purchase another vehicle from this establishment.

Judith Ashford

Nov 10, 2015

sIn the morning, you could use a bigger waiting room. Sstaff was professional and friendly

Anita Swisher

Nov 10, 2015

My experience was very enjoyable. The salesman, Michael, was very open and informative, answered all my questions and made my decision very easy. Jason, the finance gentleman, was also very helpful and explained everything very clearly.

Dawn Mason

Nov 9, 2015

Thomas, with your service staff was very helpful. I brought my Ford Focus in early for "the works". I was informed there would be an hour and fifteen minute wait. All went as planned.I asked Thomas to have your tech check for a noise under the car especially noticeable when the car shifted into second gear. He said they found nothing but since I've had my car serviced I am not hearing any noise at this time.

Mark Terman

Nov 9, 2015

This was the best buying process I've EVER had!! I'm huge fan of Bob Allen Ford!!

Carl

Nov 8, 2015

Our salesman was Dale, who did a great job in identifying the vehicle that best met our needs. He was very knowledgable about the vehicles we were looking at (Ford Explorers), by providing history of the model, and how they relate with other brands. Once we found our match, Dale helped guide us through the best path at getting us the lowest cost. We ended up getting an extended warranty as we found their personnel very helpful and planned to continue to use them for future maintenance of the vehicle.

Kenneth Davis

Nov 7, 2015

Great experience.. Delivered service in a very timely manner.

Ernie Tarwater

Nov 7, 2015

It was nice to get a free $1200 set of new Michelin tires for my F-150 on the free tires for life deal. It worked. Only paid for mounting & balance & alignment. What a deal.. Thanks.Ernie

Denise Kappelmann

Nov 7, 2015

We have always appreciated the service we receive. Since moving away, we are realizing how awesome it really is. Cannot find the same! We continue to bring our expedition in whenever we are back in Kansas.

Nicholas Matheys

Nov 7, 2015

I have been very lucky when shopping for cars, unlike most people, I can say with some degree of certainty that I have not had a "bad" experience. I can, however, say with absolute certainty that I have never had a GREAT experience buying a car until I came to Bob Allen Ford. Professional, check; knowledgeable, check; helpful, check; courteous, check. The negotiation all the way through the financing to the last signature was simply enjoyable; what a car buying experience should be. From now on, I won't be settling for anything less. Bob Allen Ford from here on out, doesn?t make sense to go anywhere else.

Richard Hemphill

Nov 7, 2015

Service was OK! Service was OK! Service was OK! Service was OK!

Johnnie Nichols

Nov 6, 2015

No problem except, some one ,either the wrecker driver sent by ford, or some one at the shop removed the little plug for access to release it from park. I didn't notice it for a few days. By then I had vacuumed the car. I was unable to locate it, so not knowing for sure who left it out, I ordered another. The charge was 16.00 for a 50 cent item. Oh well, so I couldn't get it to fit, Finally the little legs kept breaking off, till I had only one A this point I dropped it again . Lo and behold the one I picked up had all the legs on it, and fit perfectly. Conclusion! The one I was sold was a millimeter or so too big and I had found the original. In any case after 16.00 and 45 minutes of work it is fixed. I am not particularly upset but it seemed so unnecessary.

Gregory Muncillo

Nov 6, 2015

service very good, staff very helpful, the need for a new air filter was found and this was explained to me very quickly and installed. the entire service process was done on a very timely basis, especially since I had no established appointment and jst drove up when I had some spare time for the 5,000 mile oil change and check of the vital car systems and all the specifications and recommendations on each. I left feeling very confident that car was in excellent shape

Brittany Hollerbach

Nov 6, 2015

Came in for an oil change. The staff was helpful and friendly and they got me right in. The service was fantastic, my only complaint is that I asked if they could tuck some insulation back in near the dash and the associate said they would do that but they didn't. Otherwise, it was great.

Russell Pine

Nov 6, 2015

Tire was taken care of quickly by replacing it with one in stock.

Mimi Rosario

Nov 6, 2015

Curtis is great as always. I was able to call and talk with him about my problem and he assured me that you all could take care of it. Was in and out very quickly.

Paul Carney

Nov 6, 2015

Our sales rep was very knowledgeable and committed to helping us find a vehicle to fit our needs. The finance department did a great job securing a low loan interest rate for us and in providing extended warranty options. All in all we are very happy we chose Bob Allen Ford for this purchase.

David Woodman

Nov 4, 2015

Have found the staff there to be willing to help and answer questions.

James Geiser

Nov 2, 2015

We paid cash (Check) for the car. The check cleared our bank in a few days but it took three weeks for the title to appear in the mail. That made it a challenge to us to get the title transferred and the car licensed in the four week period before we would be in violation in Missouri. This was an unnecessary delay and not appreciated. --Jim

Kevin Warner

Nov 2, 2015

Very helpful. Service was excellent! Bob Allen is one of the best dealerships I have ever dealt with!

Byron Nichols

Oct 31, 2015

For normal service, OK. For special needs, not so much. They can't seem to find a cabin leak when shown where it does and doesn't drip from. Tried 3 times.

Jane Murray

Oct 29, 2015

Always love coming to Bob Allen - for service and for new cars!! the people and service are wonderful

H Lewis

Oct 28, 2015

Excellent experience with personnel.Excellent experience with personnel.

Kathryn Brown

Oct 28, 2015

I didn't call, you said I didn't need an appointment. Got the car right in and I hardly had time to read an article before you were finished. I had asked about checking all my fluid levels because I was driving to Lake of the Ozarks in a few days and you assured me that they were checked. I am a happy camper.

Todd Thorp

Oct 28, 2015

the sales process was good. there were some items post sale that didn't go so well.

Kenneth Fisher

Oct 28, 2015

Brought my Escape in to have engine coolant level checked. Been getting a warning light saying engine coolant low. Jacob was outstanding. He was extremely helpful and interested in making sure my issue was resolved. He went way and above what I expected. Seriously, he needs to be recognized. He is the model of what every front line person should be. Thanks Jacob.

Don Herold

Oct 28, 2015

Very good. And, thanks for the car wash too ! Thanks again.

C. Thayer

Oct 28, 2015

I have a 2011 Ford Edge limited and the staff at Bob Allen Ford have always been a pleasure to work with. Kind, polite, accomodating and HONEST! So much so that I don't take my vehicle anywhere else for maintenance.

Larry Poore

Oct 28, 2015

Done well. Service representative nice. Quick pick up.

M. A.

Oct 26, 2015

Purchased vehicle late on a Friday night, and the salesman and finance guy both stuck around late after hours to get us all taken care of. They worked with us on price and financing to get a deal done and we were extremely pleased. Top quality service by a reputable dealership.

Naom Meremo

Oct 26, 2015

Thank you for your help. The employees were friendly and even helped me get a ford credit card.

Alan Goldberg

Oct 25, 2015

I brought my 2002 Ford Focus ZTW Wagon in for service. Multiple fluid levels were checked. This included:brake fluid; transmission fluid; oil (lube and filter);and power steering fluid. When I inquired as to whether a tune up was needed, I was told that I could wait until I reached 90,000 miles on my odometer. They did say the tread on my passenger side tires was in need of replacement. If I did not want to purchase tires now,I needed to do so before Winter. I did not have to wait as long as I thought to get all the work done.The service technician kept me advised of the progress.

William Frost

Oct 25, 2015

Ford Escape, The staff and people at dealership have been wonderful but with only 1,600 miles on our vehicle we suspect a transmission problem with our vehicle.

Garry Scott

Oct 23, 2015

2015 FORD F150 LARIAT, SERVICE WAS VERY PROFESSIONAL AND PRESSURE FREE. YOUR STAFF WAS VERY PATIENT AND I FELT ACTUALLY LISTENED TO MY NEEDS IN A TRUCK. VERY HELPFUL.

Samuel La Piana

Oct 23, 2015

There isn't much to tell which to me is very good news. An oil change or any service should consist of a couple events to make a routine visit. This was accomplished meaning there is no story to tell. No news is good news.

John Hollerbach

Oct 22, 2015

We had to replace two cars with one and Jerome found us a 2012 Escape with under 12,000 miles. It's in beautiful shape in and out. We are enjoying it a lot. Thankful for extended warranty and tire protection that were adde department was also very helpful and all aspects of the purchase were expedited to great satisfaction!

Erin Webb

Oct 22, 2015

I am always happy with the customer service provided by Jake Horn in the service department at Bob Allen Ford. I able to get in quickly and have a diagnosis and solution communicated with me with a cost estimate in a timely manner. Unfortunately, I am not quite as happy with the rental/loaner car service contracted through Bob Allen and provided by Hertz in the dealership. I have purchased my vehicle at the dealer and even have purchased an extended warranty that covers a 'free' rental during times my vehicle is being serviced. I drive a SUV and on multiple occasions receive a 'compact' that is really resembles a golf cart that isn't even a vehicle the dealer sells as its main business! Last time I was given a Chevy Spark. I am also bombarded by the Hertz rep to purchase extended insurance coverage, which is not necessary as I am a fully covered under my personal insurance. I would appreciate a more comprehensive service from Bob Allen that provides customers with a reasonable courtesy vehicle that is comparable to the customer's.

Phillip King

Oct 22, 2015

I already submitted a comment. It is ridiculous to require a specific minimum comment size.

Jennifer Gragson

Oct 22, 2015

2015 Ford Explorer XLT--Service as always is excellent and the staff is very willing to meet your needs. I have recently moved and will continue to coordinate my trips to Kansas City and Bob Allen Ford with service needs on my vehicle.

Gail May

Oct 21, 2015

The staff was great, information from the sales men to the accounting needs to improve communication as far as interest rates.

Schon Godwin

Oct 21, 2015

At first was not sure they where going to be able to help me get into a cargo van but they not only got me into the van they got my payment lower and my interest rate lower. Very pleased with bob Allen ford would recommend to any one. See derick the salesman he will treat you right.

Skip Rein

Oct 21, 2015

you fixed my tire. it was done quick and your service rider was very professional.

Russell Jackson

Oct 21, 2015

I was able to get in and out quickly, and they even washed my car.

Kenneth Davis

Oct 21, 2015

Great service! Could not be more pleased with my experience.

Bryan Price

Oct 20, 2015

Took a little more time than estimated, but overall a good experience.

Kelly T. Davis

Oct 20, 2015

Sales Rep was excellent...Good carWould come back......

Kurtis Threlkeld

Oct 20, 2015

Chico has been great. He saw a blemish I may not have noticed and insisted that it be fixed. Certainly did not have to say anything about it but went above and beyond.

Martin Bryant

Oct 20, 2015

Completed as promised and slight discount from posted price for the service was appreciated.

Shannon Wade

Oct 20, 2015

Waiting in the lounge was pleasant while I had my 2012 Ford Edge serviced. Very kind associate kept me informed and explained my service.

Kathleen Wagley

Oct 20, 2015

This service department is outstanding, friendly and extremely helpful.

Mathew Williams

Oct 20, 2015

This might be the only dealership I ever use again. I've never really been a Ford guy. I typically have bought GM products, but after how well the took care of me at Bob Allen Ford, my next vehicle will be a Ford.

Shella Gentry

Oct 20, 2015

Came in for routine oil change/tire rotation. Once I drove off the lot, I noticed a shimmy in the wheel. Went back the next day to tell them that maybe the weights needed to be taken off the front wheels due to my wheels apparently being bent. I was told there was nothing that could be done but to replace my wheels or move the bent wheels to the back. I called up the shop where I bought my wheels (I had no clue how they could've gotten bent) and had verify the wheels were bent, and to see if they could repair them. Wheels in fact aren't bent. Called Jacob in Service and told them that the wheels aren't bent, but they weren't balanced properly; the folks at Ford didn't shave off the weights I guess. Anywho, Jacob made it right. I will be back as I still trust the folks in the shop there.

Brian Brunk

Oct 20, 2015

I take my F150 in for the Works package. The customer service people are friendly and do a good job of communicating with me prior to servicing the vehicle and at the end. Their time estimates are accurate. The service is done to my satisfaction and the vehicle is returned in good order.

Michael Zenner

Oct 20, 2015

Everyone was great to work with and had my truck back in a timely manner

Ted Bertram

Oct 20, 2015

My wife drives the 2015 Ford Focus Hatchback, so she dropped it off for service. I did not hear any complaints, so I guess it must have gone well!

Jay Mcnitt

Oct 20, 2015

We had road hazard damage to a wheel and tire. We had purchased the warranty that we were told covered road hazard. When we brought it in for repair we were informed the damage was cosmetic only and was not covered. We purchased the warranty with the understanding that events such as this would be covered.

Diana Biggerstaff

Oct 19, 2015

Service rep(Marquis) was professional and courteous. Work performed was completed as scheduled and to my satisfaction.

Mary Keller

Oct 19, 2015

The expediency of getting work done and the friendliness of everyone. The cleanliness of the entire area is exceptional.

Susan Atkeisson

Oct 19, 2015

Helpful staff. Followed up promptly. Requested work performed well.

William Boeding

Oct 19, 2015

Bob Allen Ford has worked on my cars for several years now. I've been very pleased. Highly recommended.

Mary Mondi

Oct 19, 2015

excellent...in... short wait, comfortable environment...then out.

Frederick Desieghardt

Oct 18, 2015

No comments at this time. I got what I came to get; the service was what is should have been.

Francisco Medina

Oct 17, 2015

Purchased a pre-owned Audi priced to sell from out of town. I was very happy with the clarity provided by the sales and financing staff. The pre-transfer service to the vehicle was completed as expected, and the staff has been helpful so far.

Diana Murray

Oct 17, 2015

They have Awesome people that work there... They do a fantastic job on my fusion will not go anywhere else..

Mary Amor

Oct 17, 2015

My 2013 Edge has been in several times and I have found the service staff to be extremely helpful and friendly. I appreciate the fact that they explain things so I clearly understand what is needed by my vehicle.Thank you.

Katrina Slaymaker

Oct 17, 2015

Quick service! Friendly employees. Nice facility. Thank you!

Julie Michaels

Oct 17, 2015

Nothing but problems for 9 months with dealer I purchased car from came to bob Allen ford in 2 days all was fixed .... Love my car again thank Bob Allen Ford

Paul Carney

Oct 17, 2015

No problems. Brought in truck with a nail in one of the tires. Had tire fixed and oil changed in about an hour.

John Johnston

Oct 17, 2015

Brought car in mid day, so everyone was very busy. Still made time to help me. Thanks.

Wayne Albritton

Oct 17, 2015

Jake the service consultant provided excellence customer service. He listened to my concerns about how to change my very old transmission fluid. We decided on just a change of the filter and refill.

Mary Johnson

Oct 16, 2015

Fast, quality work, ready when they said, and called to tell me so

Kathy Clouse

Oct 16, 2015

ALWAYS A GOOD AND THOROUGH SERVICE-PERSONNEL DO C ARE

Edward Mccrea

Oct 16, 2015

When we picked the car up the 1st time we noticed holes at the end of the chrome strips on the bumper. I commented that they weren't there before an was told that's what State Farm ordered. I contacted State Farm and they decided it needed redone and your body shop redid it, but there are holes at the end of chrome strips still and they say that can't get it any better.

Randy Berg

Oct 16, 2015

It was my wife. She likes it when she gets car back washed.

Deanna Rudd

Oct 16, 2015

So far, so good. Low tire,pressure light hasn't come back on yet. Sean did a good job of taking care of me, and, without an appointment.

Megan Quinn

Oct 16, 2015

I purchased my vehicle at Ford and always come back for maintenance. it is usually slightly more expensive than other places though.

Rebecca Thompson

Oct 16, 2015

2013 EdgeStaff in service is always helpful. Got finished quicker than expected.

David Stockdale

Oct 16, 2015

recall. I came on a Saturday, which they usually don't do for recalls. they got me in and out within a hour. Thanks.

James Wilson

Oct 16, 2015

People I work with are great. Polite, and extremely helpful. I'm on my 5th or 6th vehicle from Bob Allen, no reason to change...

Brian Hagman

Oct 16, 2015

The service on my car was top notch even though I will be coming back to have the original issue fixed. With that said, it was serviced properly (Focus transmission troubles) when I came, but the problem has returned since. No big deal. We knew that was a possibility.My service department rep is a matter all it's own. I have never, in my 20+ years of owning a car, been treated the way I was by Jake. He was completely understanding, helpful, willing, and a true pleasure to work with. He listened to my needs and made sure that everything could happen on my schedule. I'm a firefighter and don't have a normal schedule. He probably treated me the exact same way he does other customers, but it resonated with me to no end. It is one of the only time in my dealing with a dealership that I truly felt that I came out a head and was not at the mercy of the shop. I will be back to Bob Allen and I hope Jake is there for quite a while! Also, I plan on buying a new F150 in the coming year and if Bob Allen employs people half as good as Jake on a regular basis, BA will be my first choice for a dealership! Thanks, Brian Hagman

Shannon

Oct 16, 2015

I needed an oil change. On the Ford website I found the coupon for "The Works" and used that coupon. I arrived at the service entrance around 9:00am on Wednesday (Oct 14), was greeted immediately by Tom Brown, and left by 9:45. I'm extremely happy with the service I received and will tell my friends and family.

Bradley Hewlett

Oct 16, 2015

Great place to do business. Always recommend Bob Allen Ford

Jeremy Duane

Oct 16, 2015

My Explorer had some warranty work done that had previously been repaired at your dealership. Knowing my dissatisfaction, Lee Walton compensated my deductible in hopes that you would earn a loyal customer. With cars, things are bound to go wrong. I am appreciative of Lee's gesture and demeanor and will return to Bob Allen.

Tedwards

Oct 7, 2015

Just traded in our 2010 Taurus for a truck and we love it!!! Whenever we made a decision to purchase a new vehicle, and we have purchased several, there is no question where we go! Although it is a bit of a drive from Kansas City North, we have never gone wrong with our buying experience at Bob Allen Ford (BAF)! We love Bob and Brad Hewlett! Because they make sure their staff treat all customers respectfully, we have no problem recommending BAF to our friends and family! We always tell them to ask for Brad, but he is not available, Darryl Woodward, Ray Blanco, Tim Smith, or Jeff Kelso are awesome salesmen too! These guys are friendly and helpful, but will go the extra mile to help you get you deal you want. If you need service and body work, see Curtis and Derek or Rodney T (in body). They are awesome! They do their best to accommodate your schedule and try to get you out with as short of wait time as possible! Need to be dropped off? The courtesy shuttle service gets you to your destination quickly and will be there on time for pick-up! Their commercial tagline says "It's the dealer that makes the difference." That is so true. We have many options when it comes to purchasing a vehicle. Some are much close than Overland Park. Why do we travel about 35 miles to purchase a car? Because it IS the dealer that makes the difference! Thank you again Bob Allen Ford!!

Chrysler Owner

Jul 10, 2015

I bought a non Ford used car at this dealership. Buying experience was great. Bought the extended warranty. Must use the warranty at Bob Allen Ford unless you breakdown. Fifty (50) miles from the dealership. When needing repairs this dealership will not send the car out of their shop when they can't repair it. I was told more than once that they didn't have the tools or equipment to do a proper repair. I had A/C problems that they could only bandaid. At one point, after taking the car in for the same A/C problem three times, and never being repaired I took the car to another non Ford dealership. The problem was fixed. I had this dealership call Bob Allen Ford for warranty repair approval. The service manager of Bob Allen Ford called me a told me never to take the car to anyone other than them again. He then approved this one time only repair. For the rest of the warranty period (4 years) I took it to Bob Allen Ford. I had other repair issues that also got the bandaid type repairs. Now that the warranty is over I will never go back to Bob Allen Ford for repair work.

Lawrence Cristani

May 31, 2015

2014 fusion hybrid was purchased from a very helpful staff. The salesman, Spencer, was a little inexperienced, but more than made up for it in enthusiasm and sincerity. Also, he was quick to get me answers to questions when he was unsure of the correct answer. I felt confident that I was getting accurate information. Nice job Spencer!! I would definitely recommend him to friends and family who are planning to visit Bob Allen Ford. My interaction with Steve, who helped with the leather seat upgrade, was a very positive one as well. He was equally friendly and helpful, as well as knowledgeable and effiecient.

Nicholas Widboom

May 27, 2015

Purchased a Ford Edge. Jerry Keck was great to work with.

Megan Radford

May 27, 2015

This was my first car buying experience and I could not be happier with the folks at Bob Allen Ford! Dale Johnson was my salesman and he put no pressure on me to buy a car. I went to other car dealers in town that day and no one made me feel more welcome or more comfortable than Bob Allen Ford. While I did wait a little while to talk with Financing it has all been worth it, I love my Ford Focus and will recommend Bob Allen to anyone who asks! Thank you all so much for your help in buying my new car. It's better than I could have ever imagined!

Sean Sullivan

May 25, 2015

We purchased a 2014 Explorer from Bob Allen Ford in Overland Park, KS. Jerome was our salesperson. His service was exceptional. He answered all of our questions, helped us every step of the way and was all around amazing!!

Wenda Snyder

May 25, 2015

We traded on our 2013 Ford Explorer for a new Escape. Dale Johnson went above and beyond our expectations in helping us get just the right vehicle at a price we could afford. He listened, was honest and a joy to work with.

Marisela Felix

May 24, 2015

The staff was very helpful on helping me get into the car I wanted. A 2012 Ford fusion. They help me get the best possible interest rate, I couldn't be more pleased with the deal I received when I got my new set of wheels.

Jason Tavernaro

May 24, 2015

Great people to deal with. Really cared about helping me get out of my trade-in

Dody Gates

May 24, 2015

I bought an Edge from Dale Johnson and had a delightful experience from start to finish! He was most helpful, always available, very knowledgable, and cheerful. I couldn't have asked for anything better! Thank you!Dody Gates

Gerry Stronach

May 19, 2015

You'd be well served to drop the notorious doc fee and advertise the fact! Hard to establish the proper relationship with customers when you employ predatory marketing practices.

Justin Foster

May 18, 2015

Pleasant experience. Everyone was knowledgeable and friendly.

David Smith

May 18, 2015

I like the way they dealt with me in a straight-forward way, didn't play games and had everything ready to go when the paperwork was done.

Troy Walls

May 17, 2015

I was looking for a specific car (2015 Mustang GT) and had searched the inventory of many dealerships in the area and Bob Allen had the exact car I was looking for.

Arthur Miller

May 17, 2015

Everyone went out of their way to make the experience as painless as possible

Theresa Wright

May 17, 2015

We bought a c30 volvo. Everthing went fairly smooth and painless. Our salesman seemed new and easily frazzled but in general everyone was helpful and friendly.

Valued Customer Basys Processing Inc

May 15, 2015

I love the truck and the service was great! Ray showed me how to use everything and they even followed up the next day to see if I had any questions and to make sure I still loved the truck. I'd recommend Bob Allen to everyone!

Marsha Byers

May 13, 2015

2004 F150 Ford pickupThe personal were very nice and helpful. Although I am a bit disappointed in the results I received. I told the salesman that was helping me that I did not want to be sent to Wells Fargo. I received a denial letter from Wells Fargo with in a few days of telling him this. Why was it sent to them when I said I DID NOT want to go through them? I was also told that the scratches would be painted/ touched up before I picked up the auto. This was not done either. I have talked to two people since the purchase. They both told me the salesman would call me back and explain why this was not done and I have yet to hear back. If there is something that I was told would be done I would expect the dealership to honor that statement/ promise. If it was never going to be done then it should never be stated/ promised.

Victor Nelson

May 13, 2015

Nice, knowledgable and low pressure. I would go back!

Alan Olsen

May 13, 2015

Ford explorer is a great vehicle.We are really enjoying the comfort,ride and the safety features. The new design was a good feature.

Overland Parker

May 13, 2015

Went well. Got a relatively good price. Nice facility - very clean.

Steve Davis

Apr 8, 2015

I purchased a pre-owned car in March from Bob Allen Ford. They were very accommodating, friendly and the vehicle was exacltly as described and advertised. I would recommend them to anyone as a dealer you can trust!

Paul Dureka

Mar 24, 2015

I bought a 2002 f150 in 2004. It has been the best truck I have ever had. Now 11 years later it is still chugging along after 170,000 miles. I had the gas straps replace recently, and the work was professional and quick. Thanks to all at bob allen ford for all you do.

Lynn Hardy

Mar 20, 2015

Purchased (leased) a new Escape. Great car. Staff was very helpful. No pressure and they were very willing to explore different options for leasing and/or purchasing for me to see which was best for my situation.

Valerie

Mar 18, 2015

Very helpful, easy to work with. They got a car from their other dealership the same day. David B. was an excellent salesperson.

Keely Waller

Mar 17, 2015

We had such a great experience with Bob Allen Ford. Extremely fast customer service, friendly, and treated me like I was a valued customer. Great experience and I would go back to them for future car needs! They delivered my new vehicle to me, had all the paperwork ready, and it was done! Thank you!

Matthew Jones

Mar 16, 2015

I saw the truck we purchased online. Made the arrangements to come test drive it, and took it home that same day. We are very happy with the service we received. I would recommend Bob Allen Ford to anyone!

Beth Crabb

Mar 12, 2015

Purchased my second Fusion from you. Same salesman (Ray Blanco), same excellent experience and another great vehicle. I wouldn't go anywhere else.

Sterling Tyler

Mar 10, 2015

The recent purchase of my new 2015 F150 was a very good experience. Tim Smith was very helpful throughout the process from when I ordered the truck to be built through when I took delivery last week. His communication with me and keeping me informed was very good. I am very pleased with the truck. It appears to exceed all of my expectations.My only criticism is that the interior of the truck was not cleaned very well before it was delivered. When I picked it up, there was still protective plastic coating on the brushed chrome on a couple of the front a/c vents and the interior glass was very dirty. Not enough to change the overall satisfaction my experience but yet it is something I thought I should mention.I'm very happy with my new truck and I am sure my family and I will be buying from Bob Allen again.

Shirley Stewart

Mar 4, 2015

had a wonderful experience at the ford dealership. very helpful and curtious. will recommend to my family and associates.i got a ford fiesta 2015. love it.

Douglas Hick

Mar 3, 2015

Everyone was extremely helpful and I will definitely return when I purchase another vehicle!

Jacob & Lesley

Mar 3, 2015

We purchased a brand new explorer. As we walked in we were greeted by the owner, Brad who made sure we had a good experience. He worked hard to find exactly what I wanted and Jerry the salesman was excellent as well. We left very satisfied with our overall experience from the minute we walked in the door till we left. The finance department was very efficient and did a fantastic job as well. Will definately recommend this dealership to friends and family.

Corey Scudiero

Mar 3, 2015

They knew what car I wanted before I did, and when I realized its the one I wanted, it was waiting for me.

Hunter Bakke

Mar 3, 2015

First time car buyer. Truly felt like I was treated like family couldn't be more pleased with the service, knowledge and sincerity of the staff. I will never buy a ford any where else!

kstratman

Sep 14, 2014

I highly suggest Larry Brown, the Internet Sales Manager at Bob Allen Ford. Talk about GREAT customer service! He took care of all my issues and concerns in buying a car and made sure I left as a happy customer.

rick.starr.1257

Aug 11, 2014

This was my second encounter with this dealership. Granted the first one was 20 years ago but they failed then also. Hey BAF...a few words of advice. When a customer comes in looking for SPECIFIC make and models, show them THAT and not what you just want to sell. That's what you did with us. We asked for a Ford Explorer and you brought out something else entirely. At least it was still a Ford but that was the only commonality. Terribly disrespectful of our wishes. Next...when you bring out a price quote and say you don't want to drag on the negotiating process by starting to drop the price to "get you into this car TODAY!" and then the third following sentence (I kid you not) drop the price not once but twice. We were dumbfounded. That is EXACTLY what transpired. Of course we declined the offer. If you were that quick to lower the price that quickly our joint impression was then HMMM...I wonder how much lower they would go when we knew we would hear from you on Monday. (we came in on a Saturday afternoon) And lo and behold...first thing Monday morning and my phone rings from the dealership. To my surprise, it was not our sales person but the sales manager doing the follow up. Now I feel you have shown disrespect for the salesman for not having enough faith in him/her to allow them the courtesy of the follow up after they put in that much time and effort. Management MUST allow the staff perform their duty if they are ever going to improve and be a more profitable commodity to the enterprise. You shot out our poor salesman's tires. Once again, we courteously declined your offers. One more thing. It is now Monday evening at 7:30. My phone just rang again and guess who...the dealership. But this time it WAS our unfortunate salesperson. And from the sound of his starting the conversation, the sales manager had not even informed him that we declined the offer earlier that day as we found what we wanted somewhere else. I felt so sorry for him, as now in my eyes, the sales MANAGER did not even do him the service of passing on the information. Mr. Sales Manager, you sent this poor guy who only wants to have a job into a situation where his only option was to look foolish in front of the customer. Shame on you. You owe this man an apology. And don't try blowing it off as a "training experience". You failed a member of your staff. Again...shame on you. So from here, I refuse to name names as that is HIGHLY inappropriate, but I guarantee you will not see me a third time. Good luck in your business. And thank you my sales person for all your time and effort to make my car buying experience pleasant. You performed your duties admirably and I wish you the most luck of all for the future.

mgnmills3

Jun 16, 2014

I have never had issues with the service department at this dealership until a visit this past weekend. I was told there were a few safety recall items on my Escape that needed to be repaired, so I scheduled an appointment. A few days before my appointment I called to report a few other issues going on with my vehicle and if they could be looked at while I was in for my appointment, one of them being my low tire pressure light was on. She asked if I could bring it in a few hours earlier to allow for extra time to look over the other issues, and I agreed I would. When I brought it in Saturday morning I felt like the associate (the same person I had spoken on the phone with a few days before) was acting rushed and not really listening to everything I was saying. I was told regarding my air conditioner that she couldn't get it to malfunction for her and they "can't fix something that's not broken", but that they would take a look. I didn't appreciate this attitude and had a bad feeling about my visit from there. I reminded her about my low tire pressure while I was speaking with her. When I returned to pick it up I asked if my tires looked okay and she said they did. We went out to check if the tire light was still coming on and it was. Another associate proceeded to fill my tires up with nitrogen. The light did go off after I left, but two days later it came back on. I took it in and they discovered I had a nail in one of my tires. This left me wondering how something like this would have been missed if the tires were really looked at and the pressure checked while it was with them on Saturday. Maybe "we can't fix something that's not broken" was the case with my AC, but there really was an issue with my tire, and it was missed. After I had reported the low pressure not once but twice, and also was cooperative and brought my car in a few hours earlier for them as requested. Luckily they agreed not to charge me for the tire repair after I had explained the situation I went through. I'm hoping my future experiences will be more positive ones. Possibly if I ask to speak with a different associate who listens.

motoxr12

Jun 16, 2014

I felt like I struck gold.After shopping at various dealers in the area, and about to purchase a vehicle from one in particular, I decided to stop in at Bob Allen Ford.Within minutes I was texting my girlfriend I like these guys.Jason Showalter was the most professional, friendly and helpful person I have ever met. He seemed to genuinely care about getting me the truck that I wanted, for the price I wanted to pay, and getting me the offer on my trade in that I was looking for.After a few minutes, his Sales Manager came by. Very genuine. Not a rushed obligatory conversation, one of welcome and conveying that sense of caring about my goals in getting my new truck.Steve in accessories and I talked about the value of Bob Allens attitude of making the customer happy, doing what it takes.And the finishing touch was walking through the process with Jason Hensley, the Finance Manager.The entire experience was so easy going and actually enjoyable!I will definitely buy my next vehicle at Bob Allen. Impressive to hear about their 47 year history and their commitment to the customer. This dealership and its staff truly is different!And one more thing- the price I got was amazing- it was such an incredible deal that after all of the research and negotiating I had done with other dealers, I felt like I had struck gold.Thanks Bob Allen Ford! Thanks Jason S. , Jason H. and Steve!

zouland

May 28, 2014

After visiting two dealers and checking out five styles, the Escape fit our needs in size, features, benefits and price. There was no hard push to buy but a proper urgency to not let us get away. All in all, a good experience.

mcrossmo

Apr 8, 2014

This is the fourth Ford Fusion I have Leased from Bob Allen Ford. Each time my lease is up I hate turning in my car because I love it so much. However, each new car is even better than the last. The options and the quality just keep getting better. Jerome Tolliver is an exceptional salesman that has helped me several times in my car looking journey. He provides information, guidance, runs the numbers, figures which vehicles match my wants and needs and yet gives me freedom and space to look on my own with no pressure. I love this dealership and how respectfully the treat single women. Tim Smith goes out of his way to make sure I feel comfortable and I am aware of all my options. I am always confident that I am getting the best deal possible and that is more than fair to both of us.

OP7786

Jan 26, 2014

I went in looking for a F-150, being very particular about the smaller details that other local dealers had chosen to blow off as not being a "make it or break it item". Austin Blackwell sat down with me, listened to what I wanted and that I wasn't planning to buy unless everything I wanted was in place. Turns out they had recently received an F-150 that was exactly what I was looking for and a few hours later I took it home. I will be going back in the future for vehicles as the time comes for them. Everyone I spoke with at Bob Allen was friendly & always made sure I was being taken care of.

PhllyGirl

Apr 21, 2013

We're fairly new to the Kansas area from PA/NJ & my fiance decided to purchase a new Ford. (His current Expedition has over 250K miles on it) This dealership is about 5 mins from the home, so down Metcalf Ave we went. As we pulled into the customer parking area, a friendly gentleman came out of the dealership to greet us. His name was Jerome Tolliver. We had an idea of what vehicle we wanted, so he took us directly to the 2013 Ford Explorers. There were several on the lot to choose from. What a PLEASURABLE experience we had. There were no high pressure sales tactics, no flim flams or mixing of numbers/options involved. We received a quote with several options, thanked him for his time & off we went to the next Ford dealership. The next dealership wasn't as friendly or as personable, so after lunch we returned to purchase the vehicle we liked most from Jerome at Bob Allen. My fiance can't wait until his new vehicle arrives from the factory in a few weeks!Bob Allen/Jerome Tolliver, Thank You for the exceptionally wonderful service!! Coming from a Customer Service background myself, when you genuinely provide high standards of service, you become accustomed to expect the same in return. Bob Allen/Jerome Tolliver did NOT disappoint. It feels good to know when you (the customer) are appreciated.Even Mustang, the dealership's pet pooch was friendly & gave high fives!! (lol)Hey, we could've purchased our Ford from anywhere, but we'd rather purchase our vehicle(s) from a dealership that raises the bar & appreciates our business! (Even if we are Philadelphia Eagles/Phillies/Flyers/Sixers/Union fans)....lolYes, I would recommend this dealership & YES, I would purchase another vehicle from them. In fact, I'm headed back one day this week to select a Ford Focus/Fusion for myself.

jrankin

Oct 21, 2012

I found myself in a financial nightmare and contacted Bob Allen Ford via internet, Larry Brown called me in reference to my inquiry but I was not available so he left a voicemail. I did not have an opportunity to return his call and he took the initiative and contacted me again two days later. I made an appointment with him and when I arrived at the dealership I was greeted in the most welcoming manner and my experience escalated upward from that point. Larry Brown was very professional, asked questions of what I was looking for and why I was looking to trade. He spoke with his Sales Manager and Finance Manager and returned to me and said he was going to go get my new car and would be right back. I have always selected my own vehicle in the past but he had such a professionalism about him that I was completely at ease with him making the selection. When he returned and escorted me outside to view the car, I was incredibly satisfied with his choice. We took the vehicle for a short drive and he explained all of the functions of the vehicle and upon return to the dealership, he set into motion all aspected of making the sale all the while making certain I was aware of each step and that I was comfortable during the process. I then met with Jason Hensley for the financial portion of the trade and he also was extremely professional and made certain that I understood all aspects of the contract. Having just separated myself from a horrid relationship, I had nothing more than my clothes and my car and no funds. The entire staff at Bob Allen Ford stepped forward and "took care" of me during the entire process. I felt no pressure or stress from anyone and each member of the team made me feel they genuinely cared about me personally and did everything possible to make my experience amazing. I will return to Bob Allen Ford in the future as well as recommend all of my friends and family to them. I cannot express the overall positive experiences I had while there and would recommend this dealership to anyone and everyone. After my purchase, several members of the team went to my vehicle with me to make sure I understood the different functions of the car. I must say, the situation that I was in and the way I was treated brought me to tears of sadness in trading a vehicle I love to tears of joy for the new vehicle I was purchasing along with tears of gratitude for the compassion of the team.The people at Bob Allen Ford are exceptional and I recommend the to the fullest.

cathy.zubl

Oct 13, 2012

I bought a Lincoln zephyr from Bob Allen Ford in August, paid 14,000 dollars cash for the car. Little did I know that I would be spending another 800.00 plus dollars for 4 brand new tires and 4 bushing arms had to be replaced also. This a bunch of crap. My husband calls the dealership speaks with a Mr. Hamilton told him what the problem is and Me Hamilton says to my husba nd what do you want me to do about it? Really? Bad customer service!!! I will NEVER buy a car from Bob Allen Ford again. Olathe Ford will get my business

mrsginnyduffy

Sep 6, 2012

We came to Bob Allen when our family grew and we needed a larger car. We have purchased other cars from Bob Allen Ford and have ALWAYS had a wonderful buying experience. Our salesman Jerome Tolliver went above and beyond each time to make sure that we got exactly what we needed for the best price and financing plus he is just a wonderful gentleman to work with. Our family will buy our Fords from Bob Allen Ford again and again. They are simply the best in our book from sales, finance and service you will have a great experience.

jriley2525

Aug 14, 2012

Larry Brown is courteous, knowledgeable and personable. The dealership is clean and inviting.The cars were clean and showed well. The lot was easy to manuver.

JcaWildcat

Aug 13, 2012

My wife and I worked with Dale Johnson for the purchase of a 2013 Ford Explorer, and couldn't have been happier. Dale was respectful, honest, quick, and fair. A previous car purchase at another dealer was a horrible experience compared to the service we had at Bob Allen Ford. I look forward to staying with Bob Allen for years to come, and would HIGHLY recommend anyone to talk with Dale Johnson...he was great! Thanks, Dale!

Tomelleri

Jul 30, 2012

Found a great used Escape, price was good. Floor mats and backseat headrests were missing, and they replaced them with parts from another Escape. Only concern was the car was not cleaned or detailed well. Ended up cleaning it myself.u

evance.,johnson

Jul 30, 2012

A friend of mine, Julie Zimmerman, recommended that I start my new car search with Bob Allen Ford. She was right! They treated me with the utmost respect, they were extremely helpful and friendly, and most importantly they didn't try "force feed" me with a car I didn't want or didn't need.Special mention goes out to Chris, Jerome, and Jay. These gentlemen are very professional and a pleasure to do business with. I would recommend the "Bob Allen" experience to any of my friends. Thank you!Vance Johnson

jacobnater

Jul 20, 2012

Chris and Kyle were very easy to work with. While I hate the negotiating experience of buying a car, they really make it easy, and we ended with a great deal!

jannah

Jul 19, 2012

Chris Scudiero & Derek Sobek were both very informative, patient, thorough and courteous. I would recommend either one of them, and the dealership is a great place to do business. Very satisfied.

shuke74

Jul 12, 2012

I would highly recommend this dealer. Everyone I dealt with was professional and courteous. I am a very picky person and no one got frustrated or pushy during my sales experience.

langford

Jul 10, 2012

Our overall experience was excellent! We were impressed with Darryl's friendliness, professionalism, and willingness to answer any and all of our questions politely and patiently. We did not feel pressured and we felt that this business is maintained honestly and with the client's decision/wants in mind.

CocoaHoward

Jul 9, 2012

I would definitely recommend this dealership because they were so helpful to me. They offered many choices and once I chose the vehicle they made sure I understood all it's features. Everyone involved led me to believe I was part of the Ford family.

rippy302

Jul 8, 2012

3rd vehicle we have purchased at Bob Allen. You guys went out of your way to help find us the exact car we wanted. Thanks again Ray.

JDal

Jul 7, 2012

CHris went the extra mile to get a deal done for what I was looking for. 3rd time dealing with Chris. Probably, there will be more times.

daysipchox2

Jun 13, 2012

A year ago me and my husband purchased a 2008 Ford Escape from Bob Allen Ford, and it was a great experience overall, Chris was not the typical pushy salesman we had deal with in the past, the deal was done quick, professional and friendly. We enjoy the Escape. Last month, again, we were in the market for another vehicle for myself, and sure enough I called Chris at Bob Allen, not expecting him to remember me since it had been a year since we purchased the Escape. But I was wrong, Chris remembered exactly who I was and even asked about my son who was a few months old back then. This time we purchased a 2005 convertible mini cooper which is the car I have always wanted. Chris worked out an amazing deal for us since we had purchased another vehicle in the past. Me and my husband left absolutely satisfied with the service, the price and the quality of both vehicles. We definitely recommend This dealer and specially Chris for doing his job right by taking care of his customers.

oursonmichael

Jun 10, 2012

I was treated very poorly as if I did not matter I will never return to this place again Laura was extremly rude and short with me My family and I will do business elsewhere

Vnmous

Jun 8, 2012

I would recommend Bob Allen Ford to everyone i know because the staff treats you like a good friend and not just a customer. We have purchased dozens of vehicles from this dealer and will continue to make it our first choice in dealerships in the future.

Vaught3043

Jun 7, 2012

I just came in to look at a new car and get an idea of how the price would fit in my budget. Travis showed me some very nice cars and I was at first skeptical on how I could afford the sticker price but he assured me he would get the price to what I could afford. He was not pushy and showed me several different models and talked to me about their overall strengths and qualities. He was very knowledgable of each vehicle. He knew the specs with out hesitation and knew little details that other dealers seem to miss like the design process of the car or why the vehicle was rated top reliable car of 2012. After I made up my mind of what I was looking for I returned and spoke with Travis again and told him what I was looking for and what I was willing to pay. Unfortunately they did not have that car on the lot but he told me they would find what I was looking for and have it shipped over and with in two business days I received a phone call that it had arrived. We took it for a test drive and while driving Travis explained what was going on inside the engine and transmission and why this car was a great buy. He explained all the technology that went into the car that made it very fuel efficient but yet still powerful. It was very interesting and still has me thinking about it as I drive to and from work today.Once we returned to the dealership he sat me down and asked me what I thought and if it was what I was expecting. It was. He asked me about my budget and I told him the price I could afford. He quickly leapt into action running between me and his sale manger to crunch numbers and work out a deal for my trade in and rebates. I was shocked at how much I got for my trade in. They were very quick at coming up with a number. After 20 or so minutes we had worked out the price and financing. They even worked in the price for window tinting into my trade value which was done the following business day. While my car was in the shop they loaned my a very similar vehicle for the day for no charge.Travis and the whole staff at Bob Allen were very polite and respectful. I felt no pressure to buy or hassle once I decided to buy. I would highly recommend this dealership and Travis to friends, family and even a complete stranger!

Janie Ann Dixon

Jun 1, 2012

I purchased a new 2010 Ford Focus a couple of years ago. I am nearly 65 and it is my first Ford! I have had Honda and Acuras only over the last several years. My friend wanted to introduce me to a Ford, so I went it. Our salesman was Woody and what a great salesman he is. Whenever I have a question, I always top by and ask for Woody and he is always gracious to help me. As far as your service is concerned, I have always been treated like a Queen. All of them have been very professional, the waiting room is very clean and of course serving Starbucks is a great choice. When I check out the girls who take me payment are always very professional and kind as well. One of these days I will get my second Ford!

Chief403

Jun 1, 2012

Prompt return of calls, worked to get what I wanted, gave me options that could save me money or benefit me in the future. Used the "Z" plan which took the hassle out of buying.

Calebsummers

Jun 1, 2012

Gentleman lacked tack and was slightly rude. Told me my tires for life would be terminated if I don't get his $100 alignment today. Did not present any other options. I didn't have time to wait for a two hour alignment today, the oil change alone took about an hour. I have other things to do besides hang out at Bob Allen.

daveomix

May 31, 2012

Chris was great. Went way out of his way to help me get a great deal. Very patient throughout process as I asked a million questions. I'm already recommending him and Bob Allen to others. Brad is always great and Mustang is my hero!!

LouieBlues

May 28, 2012

Reasonable pricing, fast and efficient. Chris listened to our needs and pointed us in the right direction. Found all rebates, factory deals, never felt the pressure to buy. Would recommend him to anyone looking to buy a new vehicle.

Mcherter

May 28, 2012

Chris was fantastic! Staff was super friendly and very professional! Will repeat business in the future. Patient, attentive, deal was so good we ended up with two vehicles. Chris was honest and very knowledgable about the vehicles and the inventory on their lot. Stayed well past closing to complete the deal.

bkorris

May 26, 2012

I was very impressed by the calm professionalism of Chris Scudiero. When he was unable to be there while we were going through the sales process, he always made sure that one of his associates was available to us if necessary.

glo9634

May 26, 2012

Chris did a wonderful job. He was professional, polite and made us feel great about the entire purchasing process. We would highly recommend Chris and the dealership because of our experience there. He is an asset to his dealership.

bquick8209

May 16, 2012

The overall sales experience was very good. Travis and Dale listened, were patient when we changed from one model to another, and explained everything. Very knowledgeable! Attention to detail was great. We'll be back again.

coeda

May 15, 2012

Our experience with Bob Allen Ford has been unlike any my wife and I have had with making ANY major purchase. We went in knowing exactly what we wanted. From the outset, they went above and beyond with every step of the process to get us exactly what we were looking for. From sales (Chris Scudiero)to financing(Greg Marquis), they were flexible, informative, and provided great advice, all in an atmosphere that put both of us very much at ease.I especially thank Ron Hamilton first for thinking of us(and contacting us)when the exact car we were looking for became available, and for the flexibility he exhibited to allow us to ultimately get the car we really wanted. I can't imagine that this would have happened at many other dealerships, and without his efforts, I wouldn't be in the vehicle I've wanted for years. Since the sale, they have been great with follow-up, and I feel exceedingly confident my car will great care for years to come. I now know we'll be a Ford family for a very long time.

brandigirl39

May 11, 2012

My experience at Bob Allen was AMAZING!!! This was the first vehicle I've ever bought on my own and I'm so happy I came to Bob Allen. My salesman Kelly Gray did a fantastic job, and helped me understand everything about my new Escape. He was very professional and I truly feel like I couldn't have had a better experience. It didn't stop there though. When I went to financing Jason Hensley took great care of me too! He took the time to explain all the details of the financing, and show me in detail how everything broke down. By then I had had time to rack my brain with more questions about warranties, registering my new car, etc. and he was able to answer everything for me. I will never buy a car anywhere else, thank you Bob Allen!!!!

RobFranklin

May 8, 2012

Chris was a great salesperson, very professional, very polite and very knowledgeable on the technologies in the NEW FORD we purchased. Thanks Chris, Keep up the great work!

Avian Bear

May 7, 2012

I had a great experience at Bob Allen Ford. My salesman, Kelly Gray, was positive, upbeat, and a great help in setting up all the bells and whistles on my 2012 Ford Focus. The finance manager, Jason Hensley, worked with me to help me get the best deal that I possibly could. I made a very good choice going to Bob Allen Ford.

thirtle1705

Apr 25, 2012

Bob Allen Ford has incredibly friendly staff and at no point during the browsing of the cars did we feel pressured into making a decision there and then. In my opinion this was the best customer service I have ever experienced at a car dealership. We only went there looking to buy one car but we ended up leaving with two cars!!!5 out of 5 guys!!! Keep up the good work!!!

Kcarabians

Apr 24, 2012

We have purchased 6 or 7 cars from these guys. They have treated us with such professionalism from the very beginning, and now, like family. My mother in law bought a car from them. She lives in NW Iowa. Has been buying from the same dealership for 50 yrs. and bought here for this one. I recommend Brad and his team to everyone I hear is thinking about a car purchase.Should I ever decide to start buying other brands, I'm pretty sure, I would have them find it for me. Terry Crosby

kegodle

Apr 20, 2012

The sales person Jerome was great, but that was the end of the good. When they were prepping the car after the sale, they pulled the tint off the real window while removing the price sticker. We had to come back a second time to get it fixed. The rental car smelled terrible and had a funk to it. The service crew was not friendly.When we picked up the title information for the car the first time, they wrote the wrong make on the paperwork. The second time I came in to pick up the corrected paper work, no one knew where the paperwork was kept. The third time I came in the nice girl at the switchboard had no clue waht I was talking about. Luckily she found it after a couple minutes of looking.As I said, Jerome was great. Everything else was second or third rate.

mortberlin

Apr 19, 2012

Customer service and friendliness go together at Bob Allen Ford. I had several questions about my new Ford which was answered in such a way that I couldn't help knowing what to do. On Saturday morning, they offer Synch classes which I attended and asked a question concerning the heating/air conditioning. The instructor came out with me to my car and we went over the whole thing, including defrosting the windows. Nothing to do with Synch. I have yet to go for a service call, but I believe that the helpfulness and friendliness will also be there. I am also quite sure that the quality of the work will be superb.

Dave1945

Apr 15, 2012

We went to Bob Allen Ford because they were the only dealer in the area who had a 2013 Mustang V6 convertible available for a test drive. I originally had no thoughts of buying a car there since there are numerous other Ford dealers much closer to our home. Chris Scudiero met us and went on a test drive with us. He then introduced us to Jay Petznick. They were both very friendly and helpful and tried to convince us to purchase from them. We weren't ready to do anything at the time and let them know we would consider it.A few days later Chris called to inform me they had received a red convertible. I was out of town and stopped by to look at it on the way home. That car was what I wanted but I still wasn't ready to buy and wanted to talk to closer dealers. After a couple weeks our situation changed and we decided we were ready to buy. We were considering a used 2011 but wanted to see about the red one at Bob Allen Ford. I told them I would bring my MINI Cooper in for an appraisal and a quote for a trade in. I went there without my wife because she was unavailable at the time. They gave me a quote and I told them I would talk to a couple of other dealers and make a decision. I then went home and started looking at reviews of the dealership and sales staff. After that research, I decided to make the purchase from Chris without going anywhere else. I picked up my wife and took her there to make sure she was OK with the color of the car and the deal.We accepted the deal and drove the car home. I am extremely pleased with the entire experience and look forward to a long future with them. Not only are they very pleasant and professional but I am convinced that I wouldn't have received a better deal anywhere else.

mvsteele

Apr 14, 2012

I will very rarely give anybody or anything an excellent rating. To me that means there is no room for improvement. Hence my rating of 4 out of five. If I could have given you a 4.5 I would have. Kelly did a great job of showing me the sort of used truck I was looking for. Of course it is easier when the vehicle you want happens to be on the lot.Right? Now we just have to find the right travel trailer to hook up to this bad 5.7L Hemi Dodge Ram 4X4.

Kmunger

Apr 13, 2012

My overall experience was very good. Everyone involved with the entire process from the shuttle drivers to signing of the papers was courteous patient and knowledgeable . Chris Scudiero was the main man from the get go. Chris was open,friendly,sharp and easy to work with. I will in the future seek Chris out for my next car purchase. Thanks Chris

Jamillah

Apr 12, 2012

I purchased my new Ford Edge last month(March)and from the moment my Husband dealt with Laura, our initial sales manager, to the time I picked up my car from getting leather installed from Matt, we were THRILLED with the service we received! We were made to feel like family from the start and each time we had interactions with the sales team, we were given reassurance and the confidence that we were making the right decision. They exemplify excellence, they are professional and at the same time, LOADS OF FUN!! I was given a clear understanding of the functionality of my Edge and even classes held at the dealership, that I could take to learn the "Sync" system better. What blew me away, was about a week after my purchase, we received a gift from them, thanking us for their business - and it was cookies!! Cookies in the mail...who does that and how did they know that chocolate chip was my fav?! Another opportunity came when I was given a loaner car through their on-site rental company - Enterprise. I was less than thrilled to be given a dirty car with a minimal amount of gas, so I expressed my concern with my Sales Team and not only did they apologize and express sincere understanding...they came down to my job and switched out the rental with a Ford Edge...once again, I was blown away...I even tried to talk them out of it, since I was getting my car back in one day, but they insisted. Each and every time I step into my car...I think about my "experience" and it makes me more proud of my purchase - everyone should feel this way after buying a car! I love me some them.

laurelhare

Apr 11, 2012

I needed a new car now, and they had me driving away with one within a few hours. I didn't have to jump through a bunch of hoops to get into one.

Hismynours

Apr 10, 2012

We arrived at this dealership at 11:30 am and drove off the lot at 2:45 in a brand new 2012 Fusion! Excellent customer service! Highly recommend this dealer!!

Scroggin

Apr 3, 2012

The experience at Bob Allen Ford was excellent. The customer service and follow through went far above our expectations. We were also very pleased with the service (body shop and detail work) that was perfomed on our vehicle in preparation for delivery.

Tim Brown

Mar 30, 2012

Buying just the right vehicle is paramount, expecially for a retired, fixed-income couple. We did our research and explained what we thought we wanted to the sales person. They suggested adjustments to our thinking that worked to our benefit, not theirs. They did not have that exact car on hand but they searched, found one within 150 miles of us and had it ready the next day.

tkemplay

Mar 26, 2012

Great service, well informed on their vehicles and their features. Ordered my new vehicle through them and they allowed me to drive a brand new explorer while awaiting its arrival. They actually sold the car I was driving and drove all the way to my house 30 min away to trade out my vehicle. After my car arrived they detailed it and re-explained all the features. Also, enjoy tires for life for completing my maintence at their service department. Finally, they sent us some great cookies!!!

poolthomas

Mar 22, 2012

I walked into the dealership hopeful, but knowing that it was going to be difficult for me to be able to find a car that would work with my needs and within my budget. Chris and Brad were very patient and very helpful, utilizing all of their resources to help me and to make sure that I was able to get what I needed. I am thankful for what they did for me, not only with making sure that I was able to get a great car, and that it worked within my needs and budget, but that the experience was plesant and enjoyable. This is the best interaction I have ever had with a car dealership. I will make sure to shop here again when I need to get another vehicle. Not only will I be telling others about this dealership and Chris and Brad, but I already have been.

scranford

Mar 15, 2012

Everyone is always so friendly and helpful. We will definitly continue to go to Bob Allen Ford!! We bought our car here and comehere for all of the routine maintenance...great service!

fonda

Mar 14, 2012

I felt very welcomed from the minute I walked through the door. All of the people I dealt with were personable and friendly. My salesperson, John Brown, worked with me to get a deal I was comfortable with to get me in the car I wanted. Great Service!

Cherrimj

Mar 12, 2012

This dealership asked what I was looking for and listened to me and was not pushy at all. They then produced the car that turned out to be just what I was looking for.

blondiegirlbecky

Mar 12, 2012

Everyone was very friendly and made buying a new car an enjoyable expeirence. They were very personable. I will definatly do repeat business with them. They helped me find the car I loved at a fair price.

Joe Thomas

Mar 11, 2012

Received great service and help from Kelly and his associates. I entered the dealership to only browse the new Ford offerings since my last Mustang purchase in 1979. What a tremendous difference and Kelly was quick in presenting several used and new cars to test drive. Eventually Kelly found the perfect car for me, a 2012 Focus hatchback with all desired features. I happily left with the candy red Focus, a lower monthly payment and some exciting service and technology upgrades. I'm looking forward to a long and prosperous relationship with my new Ford and the excellent staff at Bob Allen.

arkady929

Mar 11, 2012

Our 2010 Escape was nearing its third year in our garage. I had received an email from Ron Hamilton of Bob Allen Ford to come in and get an appraisal and see if it would translate into getting into a newer Ford...little did I know. I went into the dealership and asked for Ron. He came out to meet me by the front desk and after some general information exchange, he introduced me to Salesman Kelly Gray. Kelly got a feel for what I was looking for (I was looking to upgrade to possibly an Edge and I thought the Explorer was out of reach but they had a 2011 model that was pre-owned). Kelly brought it out and I took it for a spin. Kelly was very likeable and personable and not a hard sell at all. Needless to say, several hours later, I drove off of the lot with a newer and nicer vehicle. I have dealt with Bob Allen before, in 2009, and both experiences were, by far the best I have ever experienced in transacting on a newer vehicle. I highly recommend this Overland Park KS Ford dealership!

kmelton1205

Mar 9, 2012

Laura Beckly and Clint Welker are amazing to work with. Both are VERY patient and worked non stop to get me where I needed to be and the car that I wanted to be in. Laura had communication with me from day one on the finance side. She is awesome. Clint stayed in contact and answered any questions that I had through the process. He even came in on his day off so I could sign the papers for my purchase and to make sure everything was good to go for me. :) I will definately come baack to them in the future and for sure recommend them to anyone I know that is looking for a new or used vehicle.

nyekcmo

Mar 8, 2012

ray blanco was an awesome sales man found the ford focus i wanted and went above and beyond a normal salesman would go to help me get the price and payment i wanted . i would recommand ray and the dealer ship to anyone looking for a great deal thanks again ray for awesome service tim

Emilykaty

Mar 7, 2012

Fourth time w/Bob Allen,third w/Jerome each time the experience was pleasant and we walked out feeling that the transaction was mutually gratifying. All the people that are needed to complete the deal are very helpful.

arnellasweet

Mar 7, 2012

I was recommended to this dealer by my sister Erlene Flowers as I needed a new vehicle to get around in. Jerome was nice enough toget my vehicle delivery to me on a very timely basis. He is a very superb salesman.

deboraharendt

Mar 7, 2012

I did not feel pressured. Everyone was courteous ,friendly and wanted to be sure I was taken care of. I lucked out with my salesman Chris scudiero, he was great.He tried to get everything I was asking for.I would definitley buy from Bob Allen Ford again.

Kbettis

Mar 7, 2012

Prompt service with good attempt to keep me informed as to the status of my repairs. The location is clean and easy to get to. I also love the shuttle service so I can leave my car ane let them work (while I go to work). Thank you.

outlawsjsd

Feb 25, 2012

I made an Internet inquiry about a 2012 Ford Escape on a Sunday. By 8:45 AM the next day I had a reply from Chris Scudiero on a vehicle. I contacted Chris and started working with him to find the exact vehicle we were looking for. The next day he had located the vehicle. After making the deal with him. The vehicle was obtained and delivered to Bob Allen by 3:30 PM. Chris was very knowledgeable about the Escape. There was never any high pressure sales tactics used by him or any other person in new car sales. All of the sales staff I dealt with were friendly, courteous, and very respectful. I would highly recommend Chris to anyone looking for professional and quality service when purchasing a vehicle.

gwharris37

Feb 25, 2012

I have purchased over 40 cars in my life and I can honestly say, I have never been treated as well as I was yesterday at Bob Allen Ford. Brad Hewlitt made us feel like we had been customers for years. Greg in the finance department was extremely nice and Don was very informative in the delivery of our vehicle. Bob Alled has earned my business in the future. Thank you all for your help in finding the perfect vehicle for our family.

RMcfarlin

Feb 22, 2012

Friendly, no high pressure.Let me take my time and answered all question.He introduced other team members and helped make purchase easy and made sure all details were taken care of.

markjohnstonr77i

Feb 22, 2012

Dale-Thanks for the wonderful car buying experience you made buying my car so easy. By far it has been the best experience yet. Mark

ddhawks

Feb 22, 2012

I have nothing but good things to say about Bob Allen Ford. In the period of 5 months, my husband and I have purchased 4 vehicles from them. After having had a horrible experience at another local Ford dealer, we were not in the best of moods, but we decided to stop in to see what they could do for us at Bob Allen. We were greeted at the door by a very cheerful Kelly Gray. Kelly really took the time to understand what we were looking for and to understand our unique situation. He got to know us as people, not just looking at us as dollar signs. We were looking at buying one SUV, and perhaps two, depending on what kind of deals could be made. They didn't have the exact vehicle my husband was looking for, but they were able to locate one very close to it at their sister store, and were willing to install, at their cost, the accessories that were missing that we wanted. After doing the numbers, it was determined that we would, in fact, be able to get that second SUV. Backtracking just a bit, we didn't get to the dealership until about 6:30 pm. We all know that it takes a long time to buy a vehicle, so double that for two. Not once did we feel pressured to hurry so he could get home to his family. In fact, he told us that he would stay as long as needed and not to worry about it. After an excellent experience with Kelly, we were then introduced to the finance manager, Jason Hensley. Let me tell you right now, Jason is a financial genius. This man knows his stuff inside and out. And again, Jason never made us feel pressured to hurry up. He was more than happy to answer all the questions we had and added personal stories and examples. In fact, the cleaning crew had arrived by the time we all left for the evening. My husband and I each left with two great vehicles (a Ford Explorer and a Ford Edge) and Kelly and Jason went home knowing that they had earned loyal customers for life.Fast forward 4 months. Life circumstances make it necessary for my husband and I to trade in our beloved SUVs for more economical vehicles. This time, it was like working with family. Kelly is extremely easy going and fun to work with. He had gotten to know us both well enough that he was able to pick out the vehicles that we would like before we set foot on the lot (we had called him in advance to make sure a trade-in was feasible). There were some issues with one of the vehicles we purchased, but they were promptly taken care of, even the ones I notified them about after the paperwork was signed and the car was driven off the lot. They could have easily told us that we would have to use our warranty and pay the deductible, but they didn't. In fact, they even gave us a rental car for a week at no cost to us. Back to our time at the dealership... After working with Kelly, we again went to see Jason to do the paperwork. He was just as friendly as last time, so it definitely wasn't a fluke. This man did everything in his power to make sure we got the absolute best rate available. He is simply amazing! The owner, Brad Hewlett, even stopped by and thanked us for being Bob Allen customers. Again, at the end of the day, we got two great vehicles, and Kelly and Jason have loyal customers for life.Oh, I almost forgot to mention the cookies! When you buy a vehicle, they send you a tin full of the most scrumptious cookies you've ever had in your life as a thank-you gift. Word of warning: I believe those cookies are kept somewhere in a secret vault at Bob Allen. I tried to get another tin of cookies out them, and that just wasn't happening :) Bottom line...cookies or no cookies, Bob Allen Ford is by the far the best dealership I have ever had the pleasure of working with. We will return when its time for our next set of vehicles (hopefully a long time from now). We are proud to be a part of the Bob Allen family!

nikki.crane31

Feb 22, 2012

I went to Bob Allen Ford after spending 2 days at other dealerships trying to find the car I was looking for. We met with Chris and I got the car I wanted that same day. Chris is extremely knowledgeable and helpful - even helped me get my sync set up.

pchambers432

Feb 19, 2012

I love Bob Allen Ford,everyone working there is always friendly,helpful and always has a smile and a kind word for you. I especially like working with Woody. He is the best. We buy all our vehicles from this dealership and always look for Woody to help us when we come in. Thanks to Bob Allen Ford and Woody for my new Ford Escape. I love it!

bcline

Feb 17, 2012

I have purchased cars from Bob Allen Ford for many, many years and have always been extremely satisifed each and everytime. However, when I went into the dealership this time the level of product from the manufacturer, the entire newly remodeled dealership, dealership customer service and overall professionalism has been taken to a whole NEW level customer accomodation ans satisfaction. I truely believe that they were there to serve me and my needs and I would challenge anyone looking for a new or used vehicle to experience what they have to offer.I am 43 and have purchased a lot of vehiles in my life, everything from the $200 beater car that barely made it home and never ran again to the brand new luxury model cars. But when I went in looking for a new car this time I needed a car that was fuel efficient, well-equipped, family-friendly, spaciousness and sporty I found it on the showroom floor literally. Sitting there was my 2012 Ford Fusion SE in Steel Blue, it is the one in the commerical running now with the owner Brad Hewlett talking about the dealership. It is in the background over his left shoulder behind the orange BOSS 302 Shelby 500 Mustang. The car was perfect, not some base-model with nothing on it where the price goes up $5,000 just to get a/c and radio. A well-equipped beautiful car ready to go for anyone interested. I sat down with Ray Blanco and Rusty Nicholson and we discussed my needs and wants in a professional atmosphere, like a business meeting should be. We agreed on a course of action and determined that the Fusion over the Focus had a better incentive package for my financial position verses the Focus. I test drove a V6 and a inline 4-cyl and choose the inline 4-cyl to get the better mileage. Surprisingly, the 4 cylinder is no slouch it gets great mileage but has power like a 6 cylinder when you need it. Smooth, roomy and very comfortable for me, I am a big and tall guy with a bad back so these issues are everything for me and the Fusion delivered in a big way. Ray and Tim Smith both talked about how they both own Fusions for their families and they have been extremely satisifed with their cars. The honesty and time they spent with me and my wife sold us on finalizing the deal.While completing the the financial package Greg Marquis was polite, honest, direct and sincere while getting everything setup with the bank. There was no hidden or questionable fees or confusing paperwork. In fact, he was able to improve the original deal which was considerably better than my research had indicated.The salesmen all stayed late on a Friday night to move all the other cars off the showroom floor to get my new car out and prepped for delivery that night. THEY EVEN DELIVERED IT TO ME WITH A FULL TANK OF FUEL !!!!!! Mind you we didn't even start to do paperwork until 500pm when my wife got off work that day, we were there until 800pm, thanks guys.If you need a economic car, a work truck like legendary F-150, a family car like my Fusion, luxury car like a Taurus or anything else I can not stress enought that you got to Bob Allen Ford and talk to them, no pressure or strong arming to do get a great vehicle.Also, ladies let me say while I am a man I always watch how sales people treat women, specificaly my wife. I feel 100% confident that if my wife needed to go to the dealership for any reason that they would show her the honesty, respect and courteasy she deserves.Bob Allen Ford competes on all levels for your business, the same as any luxury car dealer. With Bob Allen Ford you can save money, get World Class Customer Service and a 1st Class American vehilce made right here in America by Americans and your money will support the lcoal and national economy.Thank you very much Bob Allen and Ford for briniging the PRIDE back to the American Auto Maker, the American Auto Dealership and the American customer owning a World Class American Product !!!

esroseberry

Feb 14, 2012

I went into Bob Allen Ford knowing I needed to buy a car but unsure of whether I wanted a new car or a used car and which vehicle I wanted. Chris Scudiero was so patient and helpful. He listened to me, provided me with very good information, and showed me various vehicles until I made my final decision. Jay Petznick and Tim Smith were also very helpful. Someone was always available to help me, even when I showed up without an appoinment. Everyone was so friendly. They made a usually stressful situation (buying a car) fun. They gave me a fair offer, and I bought a 2012 Escape which I love.

Terri Proffitt

Feb 13, 2012

My husband and I are first time customers of Bob Allen Ford, and we will definately be back. We have owned only fords and have been to many other dealerships, none of which left us with such a great impression as Bob Allen Ford. "The dealer DOES make the difference" is absolutely true! Every time you go to the dealership they courteously open the door and greet you...eager to serve your needs. Our salesman, Jay Walker showed us around the dealership beeming with pride, it was great to see such enthusiasm from an employee(that says alot). He worked very hard making sure we got the vehicle we wanted and the service we deserved."Thank You",Jay and everyone at Bob Allen Ford for the great experience. You'll be our first stop when car shopping in the future, because we know our needs will be met there. Terri Proffitt, Richmond, Mo.

cadzilla1

Feb 13, 2012

Settling on a final purchase price was done in a timely manner. Getting into the financing office took an extended amount of time. Overall visit time (only drove 1 car) took over 3 hours. Felt this was a bit extreme.ca

wallsdebra

Feb 13, 2012

Where do I begin? We test drove our new car with no intent of getting it that day, but hoping to purchase it in the near future. We had been in discussion for two weeks with Don Cox and Ray Blanco about different options and had no doubts we were going to purchase sooner or later from Bob Allen. We have our F150 serviced by Bob Allen when needed and have always been impressed with the customer service. Working in customer service myself for more than 8 years, Bob Allen's employees set the standard for quality service. My husband and I test drove our "dream car", gave the keys back to Ray and Don saying, "we LOVE the car and hope the car is here in a few weeks when we are able to buy it." Ray and Don said we could work on numbers to see if it could work to take the car home that day and sure enough, the car is now in our driveway. Everything, from the first email discussing a future purchase to the last sale paper being signed, was SEAMLESS. We were treated like we were purchasing a brand new vehicle off the showroom floor even though it was a used vehicle. Our children were spoiled by all the employees and even though we were there for 3-4 hours, it didn't feel like it. Jason Hensley in finance treated us like we were longtime friends and even fed our hungry kids crackers from his desk. I really don't have the words to express the gratitude and happiness we have from our experience with Bob Allen. We are definitely lifelong customers and will tell everyone about our experience (already have!) and hopefully bring more satisfied customers Bob Allen's way.

slam79

Feb 12, 2012

I went to purchase a used vehicle and the service I received was above my expectations! I was a little nervous about my credit, but they got me below the payment I was willing to make and without a co-signer. I was so happy and relieved that everything worked out! I drove away with a 2009 Ford Taurus Limited and I'm loving every minute of it! Thanks Bob Allen Ford for all you did to meet & exceed my needs, I would recommend this dealership to all my friends and family, and anyone I hear about looking for a car!Brenda

sasullivan

Feb 12, 2012

Marcus was very professional and courteous. He kept me updated on the status and timeframe of the service work.I haven't done any price comparisons for awhile, but the Tires for Life program is amazing and very much worth having all service work done at the dealership.

eirrac

Feb 10, 2012

Travis was very nice and professional and he did not pressure me into buying. I would highly recommend him to anyone looking for a car.The Service Dept is also very nice and had me in and out on a busy Sat in an hour.

jcoz

Feb 10, 2012

I stopped in to just look and price a car.When they did not have on the lot,the exact car i was looking for they,searched and found my dream car and worked with me on price.The experience overall was very good.I also had a problem with car within a couple of hundred miles and dealership got it towed in and into service and back to me same day.I did not have to wait for service to be done as well and was given a like car to take home and come back when my car was done.

Sue sharpe

Feb 10, 2012

Ray and Brad are very nice to work with, they are genuine and very trustworthy. I do not think my husband and I would buy a car any where else. We always tell people to go to Bob Allen Ford for any car issues they may have. I really feel like family when I am at the dealership.

fireems96

Feb 9, 2012

We came in, told them wha we had to work with, and asked what we could get we qualify for. They were more than happy to go the extra mile to make us a good offer. We have purchased 4 vehicles from them and will come for our next purchase.

tedwards24

Feb 9, 2012

This is not our first car buying experience with Bob Allen. Since 2007, my husband and I have purchased all our vehicles from Bob Allen and every experience has been pleasant! Because we were treated with respect from the moment we came through the door, Brad Hewlett, and his father, Bob, earned our business and respect. My first vehicle, a 2007 Edge, was "totalled-out" in a fatality accident on an Oklahoma highway. After getting home, I contacted Brad and after expressing concern for our well-being, asked what could he do to help get us into a vehicle without any hassles. I picked out a 2008 Edge and we were in and out of the dealership in 90 minutes!In 2010, My husband traded in his 2005 Fusion for a 2010 Taurus and was, again, treated with the same, excellent customer service! The transaction was again a smooth one, again, hassle-free! And when our vehicle had not arrived when we were schedule to pick it up, we were supplied with a complimentary vehicle for the weekend! Although a new car purchase was not the original plan, when we went into Bob Allen on Friday, February 3rd, I am very pleased with end results! From the moment we decided to trade in our 2008 Edge and upgrade to a 2012 Edge, the entire staff went above and beyond to ensure we got the vehicle with the amenities I wanted and financing that fit our budget! A big thanks to Jason, for working finance magic, Ray for searching high and low and finding my vehicle and getting it to the dealership the next day!Overall, all our car buying experiences have been positive and we tell our friends and family that if they want a great car buying experience, to visit Bob Allen Ford. THey will be glad they did!

StrattonBachman

Feb 8, 2012

I was in the market for a New 2012 Ford Explorer and I had some specific interior and exterior colors and options that I wanted. I was able to build a new Ford Explorer through the "Ford" website and it referred me to Bob Allen Ford. Chris Scudiero in internet sales with Bob Allen Ford contacted me to set up an appointment to view and test drive their vehicles. I noticed that their dealership had the most Ford Explorers on their lot to see but for one reason or another, they didn't quite have the colors and options I wanted. Chris however, was really listening to what I wanted and quickly had an idea. Within a few minutes, he came up with the vehicle I was looking for: it was sitting right on the unloading dock at the railroad station in KC! Chris told me if I wanted it, he would drive out to the railroad yard and pick it up for me to have it ready the next day. I decided I would like to purchase the vehicle and it didn't take long after that to come to an agreeable sales price that I thought was very reasonable. We completed the paperwork and Chris said he would have it ready when I got there next day. With the vehicle not being on the dealerships lot, I was a little sceptical that it would be ready by the next day. BUT LISTEN TO THIS: as I was driving out of the dealership parking lot that day, a vehicle transport full of new cars came driving up and I could see my new car on the transport being delivered to the dealership! I went home knowing it would be ready and just as Chris had promised, Bob Allen Ford had it all checked out, cleaned up and a full tank of gas in it by the time I got there the next day. The dealership delivery person completely went over all of the vehicle options and capabilities so I could understand how everything worked and then I drove away in my new 2012 Ford Explorer! Way to go Chris and Bob Allen Ford! STRATTON L BACHMAN

aoldham23

Feb 8, 2012

Heather and I just bought our Certified Pre-owned Edge Limited last night! We were able to get everything we wanted and more! Our expectations were met and exceeded at Bob Allen. Thanks again Chris!!