Used Cars for Sale at Bob Bell Chevrolet/Nissan in Baltimore, MD

ScubaSteveG67

Mar 26, 2014

Im writing to express my gratitude for Mr. Evans as an awesome salesmen and my dissatisfaction for the dealership service department. Several months ago my daughter began to smell a strong odor of antifreeze coming from the engine compartment of her Chevy Cruze. She took the car to the service department and the problem wasnt resolved. Within a few days she began to smell the antifreeze inside the car and the passenger compartment floor was wet. After several attempts to fix it and a handful of emails to Bob Bell, we finally took the car to Jerrys and they fixed most of the problem and remarked that a lot of botched work was done on the car including a heater core hose that was sliced and never installed properly. We sent a few more emails and letters without response so we started lemon law proceedings. On one visit I went with my daughter to explain the possible fix and the service desk person (Mr. Christensen) walked away from us and never returned. My daughter was so anxious to get rid of the car and not have to deal with Bob Bell Service Department any longer, she went to Norris Honda and bought a new Civic. Over the past few years Ive purchased five NEW vehicles from Bob Bell and have been sworn to purchased domestic cars and to influence my daughters to do the same. After years of convincing my family that they should be proud to buy American vehicles, I really dont have a lot of ammo to keep that battle going. As we spoke of when I was buying my Colorado, my wife will be in the market soon for another vehicle and she wanted another Equinox or switch to a Traverse. On Friday she confessed and told me that she was so impressed with Norris Honda, their lineup and all of the incentives that shes recently been looking at a Honda CR-V. As I stated in Mr. Evans Dealer Rater review, I really hate dealing with Norris Auto, but somehow Bob Bell has lost touch with the level of customer service that its repeat customers deserve. I still think Mr. Evans is an awesome salesperson and a true gentlemen, however; Im almost certain that I will not return to Bob Bell after the treatment my daughter and I received over the past year concerning something that Jerrys Chevrolet fixed in one visit and without being belittled or spoken to in a condescending manner. I'm not sure what has happened to Bob Bell service department over the last few months to a year, but after what I witnessed at Norris Honda, You folks should pay them a visit and take some notes. I feel betrayed.Steve G.

MurielOlowokakoko

Jul 27, 2013

I first visited Bob Bell Chevrolet just to get a close up look at an Equinox and test drive it to see if it was right for me. When I pulled into the parking space on the parking lot, John Ladd came outside to meet and greet me and my friend. He was very friendly and courteous. We entered at sat at his desk. He asked me questions about the kind of vehicle I was interested in. Questions that no car dealer has ever asked me before. After we talked for a few minutes, he had a clear idea of what I was looking for. He went to get the vehicle for a test drive. From the minute I looked inside the car and he began to explain everything. We looked under the hood, around, and through the entire vehicle. John shared features with me. Before we even went on the test drive, I had made a decision based on the knowledge, courtesy, and honestly of John Ladd. He made me feel comfortable and able to trust him. Not like other fast talking car dealers who seemed more interested in a sale than customer satisfaction. Since I didn't plan to make a purchase that day, I didn't bring anything that I needed. John asked me to return and he would see what he could do for me. I returned two days later and drove off the lot with my brand new Chevrolet Equinox 2013 in less than 2 hours. John helped me set up everything with OnStar and answered all of my questions about the car. Before leaving, he gave me his card and told me to call him or email him if I have any further questions or concerns. This was the first time I was ever treated this way at a car dealership. Not only am I pleased with Chevrolet but also Bob Bell and John Ladd. I definitely will return for another purchase when needed and would recommend Bob Bell Chevrolet to any and everybody I encounter who is looking to buy a car.

Bmungul

Jul 13, 2013

Bought a 2014 silverado that was transferred in. Overall process was good. Very dissatisfied with the fact that they only had one key and fab available at delivery, and truck had no mats. Well they got me a key no eta on fab, and said mats are backorderd and gave me a cheap $5 set to use that I should have left instead of taking. 2nd purchase in < 2years post sale service very dissatisfied probably won't be returning. It was all good they got paid and I am still fab and matless.

ScubaSteveG67

May 28, 2013

I started the week off searching http://cars.com for deals on a Chevy Colorado. To my disappointment I found a big goose egg in the local area. The wife suggested reconsidering the F-150 at Norris Ford because they were giving a $7000. discount bringing the truck of my interest to $28,000. At 4pm on Thursday March 21st I took the F-150 for a test drive and was somewhat content with the findings. At 6pm I showed up at Bob Bell and was inquiring about a previous internet conversation I had with Andrew Supa about transferring a Colorado 4X4 in from another dealership. As I began browsing the lot, I was met with (sales associate) Joe Evans. Mr. Evans invited me into the dealership to discuss locating the vehicle I wanted. I informed Joe that I had already done my homework and found several between the Eastern Shore and Pennsylvania. I simply said I'll give you a rough idea what I want and lets see what you can round up. Mr. Evans returned by saying, "tell me exactly what you want", "I'll get it here tomorrow". So I gave Joe the exacts, Joe made a phone call, talked to his manager and the truck I really wanted was on its way. I went home that evening and again did a little more homework to research that truck and calculate the financing just to cover my hyde. On Friday March 22nd at 6pm, I returned to Bob Bell and as I arrived, I noticed the truck I asked for was there, right out front and was exactly the one I wanted. This is the fifth vehicle I had purchased from Bob Bell in recent years. On March 22nd two awesome things happened, I purchased another really cool vehicle from Bob Bell via a top notch salesman and I didn't make the mistake of having to deal with the dreaded local Norris Ford dealership. At the conclusion of this truck deal, I again was tickled because the numbers I had crunched and calculated in the previous evenings were actually not as good as the deal the financing manager offered. Thanks for the Honesty, You Guys and Girls ROCK,Steven C. GoodmanUnited States Department of Homeland Security

Erinelissa

May 16, 2013

Joe Evans is a really great guy! He is honest and a lot of fun to work with! I got the car I love for a great price!

kasbury596

Apr 29, 2013

The consultant Joe Evans was very knowledgeable about the cars I was interested in and showed me what I wanted, answered my questions and provided all the information to allow me to make a good decision. The other employee's Camille, David and the manager were very helpful also. All the employee's were very curtious , knowledgeable and not impatient at all. They waited long past the time they should have left work for my car to be finished to my satisfaction. They helped me get the best deal for the car with rebate allowances available. I feel they went above the normal procedures to help me with my purchase and I am very happy with my new car. I would recommend them to friends and family without a second thought.

Nandabarre

Mar 22, 2013

I bought a car at this location about 1 month ago, I was told by Bryan Davison that my car had the remote start. I thought it was such a great feature and it was one of the reasons why I purchased it. Bryan told me that I had to set up an account to get it all activated. So, I went home, did what I was told, and it still didn't work. I called Bryan asking about it, he said he THOUGHT my car had the remote start, that is why he told me. So, I purchased a CAR thinking I was gonna get this nice feature, and I didn't. The other issue I'm having, it's been a month since I purchase the car, and my car still without tags. All I wanted was to use the old tags on my new car. Bryan told me I was gonna get a phone call letting me know when I should come back to pick up the hard tags because the names had to be changed on the registration. I don't sell cars, I trusted what Bryan told me. Long story short, its been a month and nothing is resolved. I went back to speak with the General Service Manager, George Cuff, and he treated me like an idiot, he didn't even said sorry for the inconvenience. He blamed on Bryan, who no longer works at Bobbell anymore. When I told him I was going to speak to my lawyer, he simply said, " ok, go and speak with your lawyer", turned his back and left me there alone. Extremely disrespectful!At the day of the purchase, everybody seemed so nice and helpful, but of course, now that the purchase is made, they don't care about their costumer.

Rive1

Mar 10, 2013

Bob Bell Chevrolet had advertised a slightly used Jeep Liberty at the Kane St, Baltimore store. We had compiled a listing of similar vehicles from a number of area dealers and found the staff at Bob Bell Chevrolet to be the most accommodating and willing to work with us to complete the purchase. We were impressed with their "low keyed" approach to the negotiation process as well as their "no hassle" process of transferring the tags and registration from our trade vehicle to the vehicle purchased. We were surprised to be able to drive the new vehicle home the same day as purchased. Having bought two cars from the Bob Bell organisation , I'd highly recommend them.

jlmartin

Mar 9, 2013

We purchased a used 2012 Chevy Silverado 3500 from Bob Bell Chevrolet in Baltimore. I did extensive research prior to making this purchase, and could not find an equivalent vehicle for a lower price anywhere. The staff at Bob Bell were extremely friendly, and dedicated to providing outstanding customer service. Our salesperson, Haywood Scott, was courteous and professional. The used car sales manager, Rick Schofield, went out of his way to share his personal experiences with diesel trucks, and gave us many useful tips. I was surprised to have such a pleasant, positive car buying experience. I would recommend Bob Bell Chevrolet to anyone looking to buy a quality used car at a competitive price.

IrishmanWilm

Mar 1, 2013

I had a wonderful experience this past week dealing with Bob Bell Chevrolet. It proves that you can in this day and age purchase a vehicle strictly online without ever stepping foot in a dealership. Thanks to the knowledgeable Internet Guy Andrew and his follow up on each and very email and phone call, I was able to purchase a pre owned Sonic for my daughter in college without a glitch. It was very educational being able to search their internet site and find all of the information via the Internet guy. Thanks again Andrew and my salesman John for completing the paperwork. I look forward to my delivery this weekend and the completion of a smooth transaction

Sammer1A

Feb 24, 2013

Excellent customer service. Great explanation of question I had about my new car selection. And of all financial documents.Big time thumbs up for John Ladd (sales Rep.) and David Kern (Business Manager)Tim Snipes410-293-5478 Business Phonesnipesatusna.edu

almatt2

Feb 17, 2013

My wife and I had a wonderful experience at the Bob Bell chevy store in Dundalk. Our salesman Steve was very friendly and informative. He made a very scary situation for us into a very rewarding situation with our new Cruze.

AlexJin

Feb 13, 2013

Great service Jared is very knowledgeable i enjoyed working with him. Best experience i have had fot buying a car. Ill be back again. Great staff!

certifiednewcar

Feb 13, 2013

Jared was fantastic. I really enjoyed my expierance at Bob bell Chevrolet. It was easy. It was super clean and friendly. Thank you so much.

boodo31

Feb 12, 2013

Joe Evans was my sales dealer for my 2013 Chevrolet Cruze. Joe made every effort...even gave me his cell phone number to call him on his day off to ensure there were no issues with my purchase. Every call I made, he answered. Every question I had, he answered. This is why I'm am writing this review. I wish more dealers were like this top notch individual. If I or any one of my friends decide to purchase another vehicle, Joe Evans would be on speed dial. NO JOKE! Thank you Joe for your honesty!

BetsyMarie

Jan 23, 2013

I was absolutely dreading my first official car-buying experience. I found a great deal online for a Honda Element, and I suddenly had my heart set on it, but the thought of actually going to the dealership had me so nervous, I just didn't want a car at all anymore. All that changed, however, after working with Joe and Jared. I stopped by just to check out the car, and Joe helped me out; we set up an appointment to come back (with my parents, of course, because I had no idea what I was doing), and I already felt more comfortable. When I returned, Jared and Joe worked as a team to help us. The part I was REALLY dreading was the test drive, but Jared made it an easy experience. Spending hours at a car dealership on Saturday is probably not most people's idea of fun, but after walking away as the new owner of a Honda Element I realized that it can be a positive and enjoyable time... if you work with Joe and Jared!

theportman

Jan 1, 2013

Just wanted to give credit where credit was due. These two gentlemen went above and beyond and want to make sure they are recognized for their effort and hard work. Andrew was very helpful in the research of my new pickup. After numerous emails and phone calls, I was convinced this is the place to purchase my new vehicle. After coming in and being introduced to my salesman Hank, it was exactly what I anticipated. I would recommend this dealership to all of my friends and family. Make sure if your going to visit Bob Bell, ask for Hank and Andrew

debbieandjeff

Dec 28, 2012

My husband and I had the best buying experience this past week at Bob Bell in Baltimore. The experience was remarkable and memorable. Andrew was very thorough in his answering of questions and was respectful and patient in our 30 some odd calls to his cell phone about different features and benefits, as well as pricing. He was also very knowledgeable of the other dealers inventory and pointing out why his was the best place to shop. After arriving at the dealership, having already worked out price and negotiated vehicle options, we also dealt with a very kind gentleman named Steve. Also part of the process was "patient" Marty who spent over an hour with us dealing with our trade and new financing questions. I just wanted to take the time to thank them and know that without their time and patience, we would not have even made the hour and a half trip to Baltimore to purchase this vehicle. Thanks again.

joe525

Dec 20, 2012

I inquired about a truck, was assured by Andrew Supa that the truck was on the lot.I made an appointment at lunchtime to buy the truck.When I got there Andrew Supa would not come out to see me but sent another salesman to tell me that it was sold just hours before. If so he knew I had an appointment with him and should have let me know not to drive the 50 miles I had to travel to get there. I guess with the new regime in charge, they won't be in business long if this is how they are going to try and service customers.

MrWallter

Dec 5, 2012

I want to thank the staff at Bob Bell, especially Andrew and Brian for all they did to get me in my new Camaro. Having traveled out of state to purchase, the experience I had was great. Having shopped many dealers online, I found Andrew to be most knowledgeable. After visiting the dealership, I was introduced to Brian who took me through the vehicle and was able to get me into the vehicle at a GREAT prioe. Thanks again gentlemen. I will definitely recommend your dealership to others. Give them a raise Mr Bell.

DominicSpanglo

Nov 24, 2012

I have bought many new and used vehicles in the past and John Ladd was by far, the best dealer I have done business with. He not only showed concern about my need for a vehicle, but he also understood that I had family and a budget. He got me in a vehicle that day! I have never felt better about a purchase that I have made. I would recommend him to anyone!

beasleyd

Nov 21, 2012

My husband and I had outgrown our Pontiac G6 with the birth of our little girl so we were looking for a new family car. We came across the Traverse. We had done A LOT of shopping for this particular car when I came upon the one at Bob Bell. We were very picky about all the things that we wanted on the car because they aren't cheap. This car had all the bells and whistles and then some that we were looking for and it was in our price range. I called to see if the car was still avaible and talked with Joe. We set up our appointment and Joe called to confirm. When we meet him he was very friendly and very thorough in his explanation of all the features. He was very patient with us and worked to get us the best deal possible. My husband and I were very pleased with the service we received. We did not leave with the feeling that we were just taken advantage of. We would recommend him to anyone looking for a new/used car. We were impressed not only with the car and Joe but also with the bellcare package.

DonaldGray

Nov 18, 2012

I was very impressed with Matthew Raynor at Bob Bell Chevrolet Baltimore. His customer service skills were excellent. He gave a strong description about the condition of the vehicle and all of the features available. While I was at the dealership, Matthew talked with me in depth about the vehicle sales contract as well as discussing any questions I had about the automobile. Throughout the entire process, Matthew kept a positive attitude and a pleasant demeanor. Matthew is an outstanding salesmen because of his sharp service skills and attention to detail. Overall, I left Bob Bell Chevrolet satisfied with my experience and glad that I had encountered an exceptional sales associate like Matthew Raynor. I was very pleased with the services provided at Bob Bell Chevrolet and will remain a dedicated customer in the future.

bradford85

Oct 31, 2012

They have a very good web presence and after I found the car online on a Sunday I called and left a voice mail. Jared called me back promptly and was very friendly, professional and was not pushy like some experiences Ive had at other dealerships. We set up a time to meet and he had the car ready and out front. During the test drive Jared was very knowledgeable and showed me all of the great features I didnt even realize they had. I had a great experience while we made the deal and filled out all of the paper work. They gave me a great price and even a warranty on a used car! They also have a new deal with free oil changes and inspections for the life of ownership which is great. As I wasnt trading in a vehicle they were very accommodating to helping me get two cars back to my house. I will be back next time I am in the market for another vehicle. Worth the drive from my house in Silver Spring up to Baltimore.

thanksbobbell

Oct 26, 2012

Ive never been to a dealership where i didnt feel pressured one bit. Its a complete different expierance at bob bell. The staff was kind and profesional. Jared was so comforting. What a nice treat compared to everyone else.

BIGDADDYCRAB

Oct 19, 2012

Went to Bob Bell first for a silverado got a good deal but still shopped around and I wasn't satisfied with other dealers, should have stayed at Bob Bell. George Cuff and Bryan Davidson gave me a super deal. I'm happy and they are happy.

Sshepherd

Oct 16, 2012

Wow what more can I say in and out John was great. Really likes chevy brand and knew a lot about the competitors. I would definetly send my friends and family to these guy especially John Ladd

mscholze

Oct 1, 2012

I purchased a 01 Ford Winstar van on 9/19/12 and two days later I started to have issues with it. I took it back on 9/21/12 to have it looked at and it sat and noone looked at it. I took it back on 9/22/12 and tried to get my money back and my old truck but was not able. George said that he would let me use a loaner vehicle for a few days so they could take a look at the vehicle and that it may take a few days. The front doors were not locking or unlocking properly and the it wasnt starting properly and had cut out on me at a red light. They kept the van for 4 days and I picked it up on 9/28/12 and the passengar side door still does not lock and unlock properly. Sharon in the service department said that I would have to bring it back on monday 10/1/12. I was unable to bring it in on monday,so I called and told her that I would bring it in on Tuesday 10/2/12. I recieved a phone call that Sharon spoke with the sales manager and that they would not be paying for anything else on the van and that anything else would be at my expense. They did not fix the problem with the locks in the first place. I will never recommend this dealer to anyone! I will never even use the bob bell for life care either, I don't care if it is free. This has been the worst experience with a dealership/service department that I have ever had.

CougarOwner

Sep 27, 2012

We were shopping for our granddaughter and after visiting some of the local dealerships and being pushed around to buy something that was out of our price range. We went to Bob Bell Chevrolet and met David Lucke a nice salesman and not pushy at all. He took his time and listened to our needs and to what we wanted. He showed us a used Mercury that we fell in love with and was in our budget. The staff from David to the managers Rick and George went above and beyond our expectations. I would highly recommend this dealership and salesman.

scouter745

Sep 11, 2012

BOB BELL CHEVROLET IS MY DEALERSHIP OF CHOICE DUE THE PROFESSIONALISM AND FRIENDLIENESS OF IT'S STAFF.THE MAIN REASON, MOST IMPORTANTLY, IS THE SERVICE DEPARTMENT AND THE TECHNICIAN (JEFF) THAT I ALWAYS REQUEST TO SERVICE MY CAR.I AM A REPEAT CUSTOMER OF BOB BELL AND ALWAYS RECOMMEND THEM AS A DEALERSHIP TO PURCHASE A VEHICLE BECAUSE OF MY PAST EXPERIENCE WITH THEM.

graspa99

Sep 5, 2012

VERY DISRESPECTFUL I have never been treated so badly by any dealership in my life. I was working with Bryan Davidson and I told him my sister and I would be in between 5:00 5:30. When we arrived at 5:10 Bryan was not there. I was told he had gone home for the day. That was very disrespectful and very insulting. Since the day before when I first walked into the dealership, I was not taken seriously at all. The sales manager blew me off and basically told me to go home.The next day when I brought my cosigner in, Bryan was not there even though he knew I was coming in.We left and headed to Heritage Chevrolet and bought an Equinox there and my brother-in-law traded his car for a Malibu. The salesman at Bob Bell should be ashamed of themselves.

Catman72155

Aug 30, 2012

To all concerned,I walked into Bob Bell looking for a used replacement for my falling apart Ford van. I have had a few automobles in my 40 years of driving, some new but most used. I was greeted upon entering with a smile and told someone will be with me shortly. In about three minutes I was introduced to Joe Evans. With a smile to relax me Mr. Evans asked how he may help me today. I explained I was just looking. Mr. Evans said that was fine and that he can answer any questions I may have. I thought for a moment and said to myself, I am going to give this guy a try. So, I asked Mr. Evans about his inventory. I was asked just a few questions that took less than 10 minutes, and I was on the lot looking at trucks, my first cholce. I choose one and I liked the way I had been treated so I called my wife and asked her to met me at Bob Bell Chevrolet on Kane Street. When my wife Charlotte arrived I excussed us and pulled her aside to tell her I liked the salesman and he showed us the truck. We gave Mr. Joe Evans our information to check our credit. We talked and agreed to look at cars, to find a new family car. My wife and I told Mr. Evans and he smiled and gave us a tour showing all our choices in a short time while answeing all our questons.We agreed on a 2012 Malibu. The price was in our range, right color and the test drive was good. Our Malibu was ready the next day per our request. We signed the papers and we were now 2012 Malibu owners.Most important to my wife and I was the joy in the feeling that for the first time in our lives we bought a car and felt that we were not ripped off. We were so happy and purchased our car at a good price. Thank You,TRULY SATISFIEDCharles A. Thompson, JR

claire_harvey

Aug 29, 2012

I was very pleased with the service and car we received. We just moved here from China and Hank was very quick and efficient with his work in helping us secure the car and secure temporary plates from the MVA.

MrHappyGuy

Aug 29, 2012

It was a very pleasant buying experience for me. Hank was very courteous and understanding, he located the vehicle I want and delivery process was very smooth. George (Sales Manager) gave me the best deal in town, the price was unbeatable. I was shopping around for few weeks trying to find the best deal and I got mine at Bob Bell Chevrolet. Also, it came with Bell Care program that gives me lifetime oil change, tire rotation, and engine guarantee for life. I would highly recommend Bob Bell Chevrolet.

rudy javorsky

Aug 27, 2012

Excellent experence not pushy down to earth professional peeople, when its time to buy a truck agieain will come here f irst... by far the best!!! found what i was looking for with no haggling

M. Elaine Jones

Aug 27, 2012

Hank was extremely helpful and made the transition easy and very smooth. He took his time and treated us like we were his only clients even when he had others waiting for him.

Mark1977

Aug 6, 2012

Im so thankful that I came in to BOBBEL. When I arrived I met up with a employee by the name of Holly Reed,very nice lady. She of so helpful on my decision making on buying a car for me and my wife. Unfortunatley I couldnt get approved so I will be back as soon as I get my finaces back on track. I also would n will definetly recomend this dealer aswell as dealership to all my friends and family.

Jerome Bialecki

Jul 29, 2012

We had a very pleasant experience with this dealership. Everyone was very nice and friendly. John Ladd was an excellent salesman, and not at all pushy. We test drove our Chevy Cruze twice, before we made up our mind to buy. I would highly recommend this dealership and also John Ladd. Thanks John!!

SonicCronic

Jul 25, 2012

jared was very astute and friendly, He helped get me into a new car that day and for a great price. i would highly recommend him to anyone i know thats in the market to buy a great american car.

llhindle

Jul 25, 2012

So I am 5 months pregnant and currently have a 2004 Saturn Ion. I contacted Joe Evans who is a friend of mine and we used to work together at a PT job. I expressed my desire to own a small SUV that would be easier to get the baby in and out of! I also told him around what I would like to pay per month and he started researching. The first vehicle he spoke of was an Equinox that just came on the lot but upon inspection a day later found out that it wasn't as good as he had hoped, then he went and searched some more. Within a day he had found a 2006 Saturn Vue with only 54K miles on it. That same day he went and got the car himself from their other lot and had it waiting for me to test drive. This car is FULLY LOADED! Leather, heated seats, wood grain, onstar, XM radio, moon roof and a huge trunk with cargo space! It will be PERFECT for puting my little one in and their stoller and things in the trunk! So at this point all we were waiting for was approval for financing. Luckily we were able to obatin that the very next day! I got a great rate and the perfect payment amount for my budget! Joe was great and kept in contact with me the entire time! I know Joe personally however I know that he treats everyone like this, not just me because we are friends! I would HIGHLY recommend Joe and the team at Bob Bell Chevrolet to get exactly what you are looking for and friendly service at the same time!

kman1390

Jul 25, 2012

I came into Bob Bell expecting the worse, but then I was greeted by Mr. Evans and his personality made me feel at home instantly. I was looking for a new car and he explained all of the options I have and also how each vehicle could help me out in the future. I had some credit issues but the manager George Cuff called the bank and made some great things happen for me. I got way more than expected and I still have a vehicle that I can afford. I would recommend everyone I come across to Bob Bell

phylbon

Jul 25, 2012

Have been looking several weeks for a GMC Terrain. After meeting Matt Raynor, who made the deal work for us, we made the decision to buy from Bob Bell . Matt was certainly a pleasure to work with. He seemed to know the business extremly well. I thought he had been there for years, and it had only been 5 mos. So thanks to Matt for giving us a excellent experience at buying a car. It was then time to go make the deal final in finance. Dave Kirn was the finance manager. It was getting late, I was getting tired and anxious, but Dave seemed to calm me down, and even made me laugh. He was professional and did what he could to make me satisfy with the deal. So overall I had a excellent experience at Bob Bell !!!

tko2

Jul 23, 2012

great experience the transaction was easy and fair ALL after transaction issues were handled fairly and promply i am recommending bob bell to my friends and family

mjbragg

Jul 21, 2012

Worked well with me, got what I wanted. They understood my situation with cost and did their best to get me into my car as fast and as painlessly as possible.

kimlang

Jul 21, 2012

Jared was very professional we us and it was a pleasure to deal him. I would reccomend Bob Bell and Jared to my friends and faimly. Lisa was great to work with also

sgoodson

Jul 19, 2012

Hank was very polite and respectful to us, putting us at ease when shopping. We did not feel pressure to buy from him. We felt he was honest, and gave us a better price than a competitor -- where we were treated poorly.Hank kept his promises in a timely fashion, following up on minor details even after he made the sale.John and Jaredalso made us feel comfortable while waiting for Hank at one point. They also treated us with patience and respect.Everyone who spoke with us was soft-spoken and mild-mannered, unlike our experience at another Chevrolet dealership. We live nearby, but would probably buy our next car from Hank(if he's there) even if we lived farther away.We definitely recommend Bob Bell Baltimore to our friends and neighbors.

TaliMindek

Jul 18, 2012

I went in because I was bored with my old car, and didn't really like it anymore. I got a letter in the mail with an offer to buy my particular model, so I called in. I spoke to Jared about what I wanted in a car if I was going to sell/buy, which was quite a few things. He recommended the perfect car for me and I came by to see it. He was very friendly, fun and helpful and made the whole car buying experience easy and relaxed. Thanks for the effort and attention to detail you put in searching for the car that has everything on my list and for not making it feel like a sale. I have been driving my Cruz for a few months now and I LOVE it! It has everything I wanted and so much more. Great experience, ask for Jared!

JosieGel3527

Jul 10, 2012

The dealership is a very gooder place to by than any around MD. The internet guy told me what to bring and found a vehicle for me. He was possitve about me and told me to come in even afta I tell him about all my finnancial problem. He even says that I never know I may even able be to get a nu car. I went in and shure enuff, he introduce me to John and he was able to find me a nu car and I got approved and all. I want to let them all no that I appreshiate all they do. They need a raze. Bob Bell is great. Every one shuld go there to by car. I get new one even with problems.

lambat

Jul 8, 2012

The only reason I could not recommend this dealer is because they are too pushy and not giving you time to chew their suggestions on your buying options.I was really very upset because the first thing that this guy Joe did and that was very terrible is to ask me SSN and start running my credit check without fully informing me.

noblek30

Jun 26, 2012

When I came to Bob Bell I was expecting to hear the same thing that I had heard from all the other car dealers. John was very comforting and told em to relax that everything would be taken care of. John and the staff members at Bob Bell gave me the best car buying experience ever. I will always recommend them to anyone who needs to purchase a vehicle.

ostrich

Jun 26, 2012

Very friendly, really took the time to get to know us and what were looking for. worked around a sets price to offer us the best deal he could give us

divabu98

Jun 26, 2012

Dave Lucke had a great attitude and very patient. Made my car buying experience pleasurable. Will gladly refer friends and family as well as go back when I need another car.

Rtpcbp360

Jun 23, 2012

I found a used truck on the Internet that did not have a picture and called Bob Bell and talked to Jared. I asked Jared a lot of questions and he was able to give me a good idea of the the condition of the truck. I needed to see it to make a decision and Jared called as soon as the truck was back in the lot so i could come by. Visting the car lot I found Jared and the entire team to be courteous and helpful. David Kirn helped us with financing and we felt the same way about him. Everyone worked together as a team to make our experience as pleasant as possible. An added bonus to us was the team's stories of being able to help people with limited funds buy their first car. It wasn't about the commission but about helping people get the best value for their dollar and seeing the pride their customers felt in owning their first vehicle. We love the truck we purchased and liked our experience at Bob Bell. Thank you. Roger & Connie Pumphrey

Shelly0827

Jun 21, 2012

Brian was wonderful to work with and answered all my questions. I would definitely return and work with him! The lady in the finance office was also very pleasant, I can't remember her name. Overall great experience!!

Bernard Gilliam

Jun 19, 2012

I was pleasantly surprised and pleased with my interaction with the staff at Bob Bell. Gauron (Hank) my sales person met me 15 minutes early and we went through the process seamlessly. Finance (Dave) was great to work with as well.

Bluesilverado13

Jun 18, 2012

John did a great job helping find the truck we wanted and worked with us to get the payments where we could be ok with, I would refer this dealership to family and friends if they ask me for a good place to go. We left satisfied.

Nasur

Jun 17, 2012

And the story goes like this. I have been needing to purchase a car as the car I had was gone. Not working anymore. I did not just walk into Bob Bell Chevy in Baltimore, a co-worker of mine recommended Bob Bell. So I went to Baltimore to see what they are about. As soon as I went in I was greeted by everyone and John Ladd took care of me right away. He test drove with me the vechile I bought and it was great. I was debating about buying the car or keep on shopping. John Ladd ended up telling me "take the car home for the weekend and drive it. If you like it you keep it, if you don't just give it back and we will still shake hands. Just him doing that is what convinced me to buy the car. He GAVE me the car for the weekend. WHO DOES THAT? NO ONE. I couldn't be anymore happier with him going the extra mile to get me to buy the car. I am thankful for John and everyone for there outstanding service that went above and beyond! THANK YOU!

WGRAUER

Jun 15, 2012

John and Jim made my truck buying experience hassle free. Very fair trade-in price and they got my payments where they needed to be.

z28mg99

Jun 10, 2012

I was pleasantly surprised at how freindly and helpful the staff was. I came in with a model in mind with one criteria required in the vehicle and I got it. There was no pushing of a higher priced model with options I didn't need nor want. I have not bought a new car in a very long time due the mistrust I have felt toward dealers because of the underhanded things I found later they had done, but this experience was so good that I would highly reccomend that if you are in the market for a car Gaurav and Bob Bell Chevy is the place to go!

Dylanashton81

Jun 7, 2012

The experience was good. Jarrod made good conversation and the time went by quickly. He did research on other years of the model without my asking. It was a good experience

evelyn robinson

Jun 6, 2012

To whom it may concern, On 05/19/12 I went to Bob Bell Chevrolet on kane st. and mettwo wonderful sale persons,Holly Reed who sold me the car and Matthew Raynor who help me out on several occasions.1 Teaching me how to work the radio,sunroof,and all the other symbols in my beautiful car.2 called to check on me.3 help me with my remote ? when holly was out. Holly had so much patience with me and had very good customer services. Mr.George Cuff was there to address all of my concerns, I am a very happy customer.ThanksEvelyn

Sandie119

May 31, 2012

Everyone at Bob Bell Chevrolet was very friendly and helpful. I felt like my business was important to everyone I worked with there. Bob Bell was one of 3 dealerships I had visited on my current car buying experience and they were by far the most pleasant to work with. The sales rep - Dave Lucke was friendly and knowledgeable and made the whole process painless. It will be a few years but Bob Bell will definitely be my first choice when buying my next car. Thank You.

Chriscross924

May 30, 2012

I left my 2006 Chevrolet Aveo in the care of this service center's 's mechanics and was told that the PCV valve kit needed to be replaced. After having the part shipped to the service center and waiting 5 days for my car to be returned to me, I was told that it was repaired. When it continued jerking and stalling, as it had before the part was replaced, I took it back to be fixed. Maybe something else was wrong with the car? After two days of reprogramming, I was again told that it was fixed. When I received the car two days later, it took no more than 48 hours for it to experience the same exact symptoms. Clearly their diagnostic skills were lacking, and this experience was a waste of time and money. I have no reason to recommend this service center (or dealer, for that matter) to anyone, as I have had a horrible experience.

kaiellovt

May 26, 2012

Pricing was fair and the staff is friendly. Incredibly forthcoming with information and genuinely interested in making a good deal for all parties. Great experience would definitely recommend.

hotrodricky

May 26, 2012

I am writing a review about Bob Bell Chevrolet because my salesman Joe Evans was so helpful and professional and I want him to be recognized for his efforts. Joe was patient with us and tried to help us reach all of our needs. If we ever need to buy another car I will certainly look at Bob Bell Chevrolet and see what Joe has to offer before I look anywhere else. I will also recommend your dealership to friends and family that are looking for a vehicle.

kls5

May 25, 2012

Called Matt for a used car. We wanted specific items in car. Matt called with the perfect car. We were at Sutliff in Harrisburg , PA test driving a car and told Matt we would make the 2.5 hour drive becasue he was so willing to work with us and searched for excatly what we wanted. Matt also knew we were on a time crunch. Turns out we didnt make our pervious appointment, but LOVE the car and the service. Everyone was so happy and friendly. So happy we didnt do the 2.5 drive just to hear someone say "added cost". We got want we wanted, no added cost, just honest friendly service. Lisa in finance was so nice and friendly. Thank you.

FLUUFY1234

May 24, 2012

THIS PLACE ROCKS JIM ROUCHARD WAS THE MOST PLEASENT PERSON TO DEAL WITH HE GAVE US A GREAT DEAL AND HELPED US THROUGH THE WHOLE PROCESS .KEE[ UP THE GOOD WORK

culveki

May 23, 2012

I would recommend this dealership because the atmosphere was inviting and I didn't feel intimidatedby the salesmen. I've been to dealerships where the sales guys totally dismissed me if I mentioned no so great credit or no down payment but Bob Bell actually worked for me and found a deal that was better than my previous car deal. As a single mom I appreciate that!

Engelfam

May 23, 2012

I would definitely recommend this dealership to anyone. We personally drove down from Pennsylvania to deal with them and had an outstanding experience. Lauren was a doll to work with and if you're in the Baltimore area and you need a call go in and ask for her. The price was great and so was the hospitality! Thanks Lauren!!

ezb817

May 23, 2012

All the sales people, even the ones that weren't helping me, were very friendly. I would recommend Bob Bell to all my friends. It was an easier experience than I expected!

bmine6988

May 12, 2012

George was so very patient with me. I had so many questions and he was very informative. Told me about features I didn't know about. I was very specific on what I wanted and George looked around and found the car that had all the features/specs that I asked for. No one was ever pushy to try to make a sale. Everyone is courteous and friendly!

Dwatson79

May 8, 2012

I was pleased with the one on one attention John gave me. I'm a single mother of three that really needed a reliable car at a price I could afford. He found me a car that not only saves me on my gas but has tons of safety features in it that will protect my kids and myself. He was very personable and I would recommend him to anyone looking for a car.

mvp_svp2009

May 5, 2012

I think the dealership staff were very positive and courteous. I was disapponted int he lack of perks...for example:- a lounge area with coffe, sodas, snacks would have been nice to have during down-time; - after buying a car it would seem you would leave with a full tank of gas.- perhaps a staff member could have given a final sight check of the car before we left; (we noticed scratches on the bumper which will require buffing and painting; this should have been addressed before we leftOverall, we are very happy with vehicle we purched today, and will more than likely return in the future.

Dstraw

May 3, 2012

Melanie was extremely knowledgeable and helpful. George gave me the lowest price from all other dealerships in the area. These people are real friendly. I am glad that I made my deal with Melanie and George. Thank you very much!

Rere269

Apr 30, 2012

Good dealership to do business with. Satisfied overall. Not as bad of an experience as I anticipated. My salesperson was very knowledgable about the vehicle I wanted to purchase.

oliviamae2004

Apr 27, 2012

Everyone at Bob Bell was great. David worked with us and found the exact car we wanted. I wanted specific features in the car but the model we were looking at did not have them. So David searched and he found what we wanted in the next model up. He gave us awesome pricing and got the car there right away. I couldnt be happier with our experience there. The only problem I had was that there was a defect with the window trip on the driver door. Which is not the dealerships fault but the manufactures. But David took care of it and I will be getting a replacement part. I really appreciate the time and effort everyone took to help us with our new car. I love it!

HappySuvDriver

Apr 25, 2012

This has been by far the best car dealership I have been to the Salesman David Lucke was so courteous and helpful with our purchase of a Used 2011 Chevrolet Traverse, he answered all our questions and concerns, and worked with the budget we had set. There was no hidden fees or cost just honest pricing. He was very honest up front and took his time to explain everything we needed to know about the SUV. We could not of had a better salesman then David. He called the next day just to make sure if we had any questions about our Traverse that we might have had. I would recomend him and Bob Bell to all my friends and family that is looking to buy a car.

3kids&1more

Apr 25, 2012

Very friendly and helpful. Made the process easy. Dave had the answer to all questions asked and got me into the car I wanted. After visiting several different dealerships it was nice to finally come to one that was not pushy but knew the car! thanks

Piskor

Apr 25, 2012

I purchased a 2012 Colorado last night and this dealership was fantastic.I found an internet deal, called Bob Bell and they had the vehicle at the front door when I arrived so I could test drive it. The price they advertised was what I paid; there were no mark ups. Also, Lisa in the finance office got us a fantastic rate, which was even lower than what my credit union offered.Kudos to the entire staff at Bob Bell Chevrolet for making this truck purchase easy. Thanks and I plan to refer my friends and family to your dealership.

nygmen

Apr 20, 2012

Just bought a new 2012 Chevy Equinox from Bob Bell Chevrolet in Baltimore. The experience was pleasurable and at no time did I feel pressured into making a purchase. The Sales Consultant, John Ladd, was great and really worked to stay within my budget. Thanks, John. Also, the financial department was very courteous and worked quickly to get me out the door in my new vehicle.

mikeandxavier

Apr 18, 2012

Melanie was a pleasure to work with very helpful and went out of her way to help me get the car i wanted. I would recommend her and Bob Bell to anyone looking for a new or used car.

CNgreen

Apr 17, 2012

I would like to commend Dave Luke for being honest and hard-working. I highly recommend anyone who doesn't want to be hustled to ask for him specifically. Thanks!

flintstone3rd

Apr 15, 2012

John Ladd was our salesman, he made us feel like we are family. We had a great experience at Bob Bell and we would recommed your dealership to everyone we know & come across. John is a great guy & he knows the Chevrolet products very well. This purchase of our new 2012 Chevrolet Cruse was my best experience with buying a car I have ever experience. Thank you guys!!!

biggdogd

Apr 10, 2012

this dealership sucks, they claim they have the best banks that will work with you start off thats so untrue.. they led me on to think all i would need is one simple document and they can get me approved get the document take it to them after hours and hours of sitting there they come back and say they cant help... that same day they turned me away i went to eastern motors and got a top model malibu LTZ better color and everything and a better price so to anybody looking for a guaranteed car screw bobbell chevrolet on kane st. go to eastern motors no hassle and you will get a better deal... thanks bobbell

donaldkyle

Apr 6, 2012

Felt no pressure from the dealership. John was very friendly in starting the buying process and after a snag in the "FINAL" price at the finance end, all was worked out to my satisfaction. Will definately return and recommend BOB BELL to friends and family.

Duke of Dundalk

Apr 5, 2012

We greatly appreciate the wonderful customer service that Melanie and the financial department provided us with the purchase of our new truck. We are very pleased with our purchase.

rice61513

Apr 4, 2012

My fiance went to Bob Bell to purchase a car for myself as a surprise. The sales lady we worked with was very friendly and understood all our concerns. I would purchase a car from her again.

sadcustomerf

Mar 31, 2012

They had 3 different managers and the sales person working on me. The sales person went back and forth with his manager on pricing. I printed off the inter price for the vehicle I bought and it was 44285,00 and I took it with me. The very first price gave me was over $48,000.00. I told the manager that price was not the sticker price I printed out of their inventory. Of course he gave me a bull of a story. He than said I could order one with less equipment on it. I said ok we can do that. He came back with a price and when I tried to negotiate the price, he told me there was no red cross sign on the lot. I told them originally I was paying cash for the vehicle you would have thought they would have treated better than that. While I was sitting there I was thinking why they would not make a deal on the avalanche since I was paying cash and it was the end of the momth. Lo and behold another different manager came out to me and askedif i would buy the avalanche for $41,400 and I said yes. Remember they wanted over $48,000on the first go around. What a scheme they have when dealing with the customer. After I signed all the necessary I told them I would be back that night with my wife and have the check for them. When I returned that night to pick up the avalanche they lost a set of keys. Really professional. They told me they bring it to me house the next morning. And as I expected they did not bring them to me. I finally had to drive down the dealership so they can make a new set of keys and program them. I only bought the avalanche because they were the only dealership that color on stock.Never again will I buy anything from that dealership. They are a bunch of con artists. I have been vehicles for 45 years, and I never experienced anything like thois. The salesman was fine to deal with, but the managers deal with a fork tongue.

kmcna81377

Mar 31, 2012

The staff was friendly and very helpful. We did not feel pressure to buy any vehicle. The financing was easily done and went very smooth.

jeffshuo

Mar 25, 2012

I was looking to purchase a new Chevy sedan. I came on on a Thursday afternoon and Gaurav, my sales consultant, helped me test drive a whole bunch of different models, and walked me through the different options. I told him what I was looking for, and he worked hard to give me the car that best fit my interests. He was completely honest with me, suggesting less expensive options when he thought they would be more appropriate for what I wanted, and not trying to push models or options I didn't need. When I made my decision and came back on Saturday morning to buy a car off the lot, he picked me up at my apartment, he arranged it so I could get my title and license plates done right at the dealer (and save myself a trip to the DMV), and he walked me through all the new options on the car I purchased. An honest salesman more interested in helping me get the car that best fit my needs, not simply trying to make me spend money I didn't have to -- that's what you look for in a car dealer. And with lots of Chevy dealerships to choose from, honest guys like Gaurav make the difference. I would definitely recommend to my friends to buy cars from Gaurav and Bob Bell Chevrolet.

DPowley004

Mar 24, 2012

My husband and I recently went looking around for our dream truck, a 2500 Chevy silverado with a crew cab, 8' bed, duramax diesel, the full package. We had just got off of our midnight police shift, starting at 08:30am and first went to Fox in laurel, Maryland. We told them what we wanted, they had first told us what we were looking for did not exist. We test drove a very basic Chevy silverado diesel, liked it, however, it was not what we wanted (package, color, everything). It also did not have an alarm system or automatic locking doors. They were trying to get us to purchase this, for about $50,000, the same price as the fully loaded truck we wanted. Then they ran a search they said of all the dealerships around the area for the kind of truck we wanted, said it does not exist, and tried to throw other trucks our way that didn't even appeal to us. So disappointed, we told them we were going to grab a bite to eat and think it over. When we left there we called up numerous dealerships around our area looking for this truck, no one had it. We called JBA Chevrolet in glen burnie, Maryland, they said they had it. So we drove there, and came to find they just told us that to get us there, they did not have it. Then they told us they could find it for us and have it brought over from another dealership, and told us they found one in Virginia. We also received a phone call from Fox in laurel, Maryland stating they miraculously found the same one in Virginia, as well. JBA told us it would take about three hours for it to arrive, for us to go out somewhere, eat, do whatever. Fox in laurel, Maryland called us as well and said they had the truck coming to them too, that it was on the way. That was around 2:30pm, we were so exhausted, depressed, did not know what was going on, and actually took it upon ourselves to do a search for this truck in Virginia. It was not in Virginia, our dream truck was at Bob Bell Chevrolet in Baltimore! We spoke on the phone with one of the managers, who was very nice and professional, told him what we went through all day, and he said no dealership is getting this truck, if we want it we need to go there, and yes it is really there. We were ecstatic and immediately drove there. As soon as we pulled up in the parking lot, we saw it, our dream truck, right in front of u! Fox in laurel, Maryland lied to us, 1. Telling us it did not exist, and 2. Telling us it was on its was (from Virginia), JBA Chevrolet in glen burnie, Maryland lied to us, 1. Telling us they had it, making us drive all the way there for nothing, and 2. Also telling us it was on its way there from Virginia. Well we found it, and NOT in Virginia. The entire staff was very welcoming and professional upon our arrival and entire time there. Melanie Sersen was awesome working with us, assisting us with our paperwork, also gave us the manual and keys! The manager came out to greet us, shook our hands, and was just very genuine and appreciative. You hardly ever see managers AND staff that have such positive attitudes, and are so professional and willing to help you out- But Bob Bell Chevrolet in Baltimore has all of that. Even our dream truck! Once we finished all of our paperwork with Melanie, we met with Lisa Henderson. She was absolutely fantastic, really helped us out and took care of all of our financial work. She did it quick too, we even got our license plates! Between her and Melanie getting us all situated, we were in and out of there less than 2 hours. It was such a great experience, we were very satisfied with everything. Our only complaint is that we did not go there first, that we wasted our time at Fox in laurel, Maryland and JBA Chevrolet in glen burnie, Maryland. Do yourself a favor, skip all the bullsh*t and go straight to Bob Bell Chevrolet in Baltimore, they'll treat you right and really do have what you are looking for!

velelpaso

Mar 23, 2012

I had great experience of buying my car at Bob Bell Chevrolet. General sales manager greeted me and directed me to sales consultant who on a very professional level assisted me with buying a car. I was hundred percent satisfied. I would definitely recommend this dealer to anyone.

bellyes

Mar 4, 2012

We emailed the dealership and told them what we were looking for and Chris Francis gave us an on the road price. We went to the dealership and made the purchase without any problems. We were very happy with the way that we were treated and would recommend others to go to Bob Bell in Baltimore.

JosephineP

Feb 13, 2012

On December 31,2011, I purchased a Cruze from Chris Francis, Mike Beck was the manager on duty, David Kirn handled all the finance paperwork. I brought in pre-approval loan documents from the Security Plus credit union. After several conversations with The Security Plus credit union throughout the month of January, I discovered that somewhere in the paper signing process that TD Auto is somehow the company that is handling my loan. My credit union left several messages and I myself have left a message for Dave Kirn and emailed through the site and emailed the salesman Chris Francis directly and I haven't received a response. When my credit union finally received a call back from Dave Kirn, he indicated to them that I never furnished any pre-approval documents and that they are claiming no fault in the situation. In essence they just called me a liar. I am no liar. I handed my pre-approval documents to Chris Francis, he handed them to Dave Kirn and while Kirn drew up the paperwork for the sale he had it sitting on his desk and gladly pointed out on the paperwork where the APR matched my pre-approval documents. There's no benefit to me lying as my credit union was offering an additional quarter percentage off my APR for with scheduled automatic payments. I now understand the consequences of my trusting these people to honor my finance request and for not fully reviewing the documents, because now I have to go through the trouble of refinancing my car loan. This was my very first time purchasing a new car and I learned a very important lesson and the next time I purchase a vehicle this wont happen again. These employees, this dealership switching lenders on me, they gain a monetary incentive by selling my loan to another lender. Its sneaky, deceiving and dishonest and they probably do this every day. I will never do business with them again. Maybe they should take a minute to check out the mission statement on the Bob Bell Automotive website. "Our employees, officers and directors are required to conduct the Company's business with the highest ethical standards and treat all customers with fairness and integrity to earn and maintain their trust."

martina1

Feb 1, 2012

This has been my worst car purchase experience. We negotiated price and agreed on the sale on Friday. The manager told me we could not finalize the sale that day, to call on Monday. On Monday the dealer told me that the price went up. Neither the dealer nor the manager would return calls; they would eat while on the phone or tell me to "call in ten minutes as he is working on something". Very unfriendly and unprofessional. The sale process was very long and the dealer did not send us the Title until much later, of course after several phone calls and after complains to the management. They would lie about having something done when it was not done. It seemed like we were bothering them and they were doing us a favor selling us the car. If we did not need this particular car we would not buy it from this dealership.

luvmycaddy

Dec 4, 2011

They took excellent care of my Cadillac that needed new electronic shocks. Repair completed sooner than expected at an excellent price. I will continue to use the service department for repairs to all the vehicles I own! Thanks for the great service!

pradeepsaini

Nov 15, 2011

Scamsters. Quoted price on Friday for Suburban, negotiated it and accepted. went to buy it on Monday morning, they had changed it. Car was not shown till last minute, pre-delivery inspection not done, was asked to sign blank finance papers. Was told bank approved finance at 5.9%, went to sign papers, and had 6.74% written on it!Saleman delivered car with one set of keys and said the 2nd set would be available in a couple of days.Called them after a week, today, and was told by the sales manager that "don't expect it, but IF we ever get the 2nd set, we will give you a call!!"General manager-courtney appeared to be concerned when approached, but did not correct the issues.Car is sold. Money's in the pocket. Who cares about the customer?This is my worst experience ever with any auto dealer. Skip this dealer, find another one who might actually care.

marsco1

Oct 24, 2011

We were held waiting at the dealer while our vehicle we were planning on purchasing was located. We were never informed when first arriving it was missing and that the process would take so long, even though we had communicated our son was in child care and needed to be done by a certain time.After waiting and having the actual vehicle switched out on us for a third time we finally got down to financing. At 4 hours into the process with a 2 year old melting down who was two hours late for bed the finance guy would not take no for an answer on the dealer add ons. He proceed to get in an argument with myself and my wife.Complaints to the sale manager about the delays and treatment by the finance guy have gone unanswered and bob bell lost a long term customer.

Fed up with bob

Oct 3, 2011

Salesman John Ladd was very nice at first, but after dealing with him he is incompetent and full of crap !!! If u are planning on buying a new or used car DO NOT BUY FROM HERE !!!!! Why ? Where do u buy a car and u leave with an empty tank of gas? BOB BELL thats where. They won't even fill up the car u just bought, even though they say they will. They didn't even wash it !!!!!!!!! THIS PLACE IS A JOKE !!!!!!! Seriously. DO NOT BUY from here. After my experience, I wouldn't take a glass of water from them

gimhof

Sep 9, 2011

The sales staff was great before I bought the truck. Did not have the truck I wanted in my price. Mentioned that they had a Manger's Demo at the BelAir location. It was the truck I wanted at the price I wanted and they transferred the truck to Baltimore location. Stayed after closing to complete the deal and arranged for me to get the truck the next day. Picked up the truck and found several parts for the bedliner and tow hitch missing. Sales person said she would look for them. Several weeks later and multiple attemps to contact the sales person I am still without the parts. Ms. Sersen will not return my messages.Great service before the sale. After they have your money they want nothing to do with you and will not return messages.

Johnathon

Aug 29, 2011

I can't imagine how these people stay in business. They simply have what I call an 80s mentality of doing business. Over the years I have purchased over 20 new cars and this is without a doubt the worst experience I've ever had. DO NOT BUY AT THIS DEALERSHIP1

makomd

Aug 20, 2011

We recently had a very good experience in purchasing our 2011 Chevy Traverse from Bob Bell. We had done most of our home work before entering and knew they had the vehicle we wanted and the price we were willing to pay. John Ladd was our sales consultant and was a pleasure to deal with. We had to wait for quite a while to get to the financing part of the transaction do to high sales volume at the time, and John made sure we were taken care of during the whole process. He sure loves cars and takes great pride in knowing his stuff about all different makes and models and small details. Two thumbs up John, really appreciate your service and personal touch you added to the whole transaction. The rest of thae staff was good too. Definitely worth the 2 hour drive to get the vehicle we wanted.

GrossedOut

Jul 29, 2011

I found a vehicle online that I wanted to purchase. The dealership wanted more for it than the internet price, even though I walked in with a check in hand from my finance company. I liked the vehicle, and was surprised to learn (aftr we finished the paperwork) that it had previously been a short-term rental, which is not on the disclosure statement. We were informed that they only had one (electronic) key for the car, but would order another which would be received within a few days. It has now been 17 days and we have not gotten the second key, despite numerous calls.When we got the car home and put the back seat up (it was folded down) we discovered that it was full of beach sand and bits of melted chocolate. When we asked the kids to clean the car out, they discovered a (wrapped, unused - fortunately) CONDOM in the compartment with the jack. The date on the wrapper indicated that it had expired in January of 2008, although the car is a 2010. I am clueless.Helen was wonderful and processed the paperwork very quickly, getting us out of her office within 10 minutes, which we appreciated.Overall, I expected the car to be cleaner inside when we picked it up, as the salesman knew 30 hours before we came in that we intended to purchase this vehicle. The specific nature of the "debris" left behind by a previous driver, whether a past renter or a member of the dealership staff was particularly inappropriate.

yourboss

Jul 18, 2011

Well I really don't like their services because their techs need to go back to school and learn more.I just spend $ 400.00 to diagnoses my van and still can't find the problem.My advice to you people try some different place and don't waste your money and time.

jthomps1

Jan 17, 2011

We found the car we wanted on cars.com which directed us to this dealer. When we got to the dealership, the salesman immediately met us outside (good or bad depending on if you like that kind of thing) and brought us inside to take down our information. We went for a test drive and I really liked the vehicle. When it came down to numbers this dealership was pathetic. They tried to sell us the car for thousands MORE than what it was listed for on the internet saying that the internet price didn't include MD state inspection and freight. Inspection costs about $100 tops and why is there freight on a used car!?!!? So, why the bump in price by a large amount? No reason. Then the manager came out and tried to make it sound like he was giving us a deal by lowering the price a couple thousand dollars even though it was still MORE THAN IT WAS LISTED FOR ON THE INTERNET. So, we said thanks and left. Then, the internet sales manager noticed our inquiry online (unknown to him that we were just in there I guess) and we told him about our experience. His response? "OK, have a nice day." Wow, we will NEVER go near this place again. Talk about your worst bait and switch tactic and 3 hours of my life I'll never get back.

harretx

Nov 29, 2010

I walked into the car dealer with the expectation of driving off the lot with a car. When I walked into the car dealer, Mr. Wheatley walked up to me and introduced himself and asked how could he help me. I explained my situtation to Mr. Wheatley and we went outside to look at cars. He was very attentive, patient and understanding to my needs. When, my husband arrived, we selected the HHR (2009). He offerd refreshment while we waited. We went through the process of filling out the paperwork and then I meet with with Ms. Silberman. I enjoyed my visit with Bob Bell and would recommend Bob Bell to anyone purchasing a vehcile.them to everybody.

DodgeLady

Nov 19, 2010

I wanna start off by saying a nice sales lady named Mrs. Banks greeted me in the lot I was with my mom. I looked at a few vehicles and test drove the Dogde Avenger 2009 and loved it and loved the sales lady approach! However, when it was time to appraise my trade a nasty attitude used car manager approached the table stating I'm lucky he likes the sale lady cause she's gonna loose money by him selling me the car and taking my trade! Very unprofessional of him! My mom also witn essed another sales lady with short blonde hair rolling her eyes at my mom and I! Obviously that lady was mad cause she wanted the car I was purchasing for her own customer! Also the managers forget there are customers in the showroom and they are in the office talking loud and saying rude things! If it wasn't for thhe sales lady that helped us get the car I tell you my mom and I wouldve walked Ms banks was nice and friendly but I will never buy from Kane street or Bob Bell again! Management sucks! Also I received a thank you hand written card from Mrs Banks that was nice of her however I will keep in contact with her but buy another car from this place is not gonna happen I live in the area and will go else where to spend my hard earned cash.

jean.flanagan

Nov 4, 2010

Ben was very patience with me during my recent buy. I have brought 4 cars from Bob Bell. He answered all of my questions and patiently showed me each car I was intereseted in. I was ready to leave but he took the time to show me how to use the blue tooth that comes with the car. I am not in to tech stuff, but I do like the blue tooth. I am glad he showed me several cars and helped me pick-out my cardinal red SUV.

barney1824

Oct 27, 2010

The girls at the desk are very friendly and helful..The guys are were very nice and fit me right in..i would always go the cheater way out but,now with the price and how they make you feel comfortable i will keep going back..Also they always let you know updates on what they are doing to your vehicle..Also good and free coffee...thank you!

markpersiani

Oct 8, 2010

We needed a new car. We search other dealership. The other dealership couldn't match the monthly payment I needed because I'm on a disability limited pension. Glenn treated us like a, no Glenn became a friend to us. He treated us with respect and curtousy. Glenn was honest with us. Glenn takes care of our auto needs. He is there no matter what. The warm feeling of our friendship and confidence that he will take care if something goes wrong is wonderful. Bob Bell is the HeartBeat of America for us. When our friends are in the market for a vehicle, we will recommend Bob Bell and Glenn Andreasik without hesitation.

3027372753

Oct 1, 2010

I went to koons chevy in whitemarsh,MD first,as I was in the area. I had bought a car there years ago, and forgot what a bad taste, I had left there with. Once I used my brain for once, I thought of bob bell chevy and went down the next day.The whole process was like night and day in comparison between the two dealerships. the sale process was straightforward, with art wheatley guiding the process, and the paperwork and financing, was handled very deftly by helen silberman. i thank you very much, Edward Skelly

willow6370

Sep 18, 2010

By far the best dealership we have ever dealt with, Ben was very helpful,answering questions,and dealing with concerns and very patient while we test drove several trucks. When we finally made a decision,Ben was right on top of things getting paperwork in order and getting us ready for our new truck. We then went in to see Bill,(finance dept.)he was very likable, explained all of our options and helped us pick the best option for our budget,was alot of fun to deal with too.. I highly recommend a visit to Bob Bell of Baltimore. ask for Ben you can't go wrong!! :)

uanele89

Sep 14, 2010

Ben was a wonderful sales person and made sure i picked a good car. He made us feel welcome and at ease while looking around and when we started the paper work. It has been three and a half months since i bought the car and i do not regret the decision.

gibbomom

Jun 10, 2010

I have been a Bob Bell customer for many years. My experiences with Bob Bell Chevrolet have always been positive. The sales team, service managers and body shop people have always been extremely professional and responsive. Recently I had my car at Bob Bell's for service and body repair. Everything was taken care exceptionally well and in a timely matter. I had received a couple of estimates for the work and was astounded when I compared the estimates. Bob Bell's estimate was almost $1000 less than another dealership in the Baltimore area. We have bought 5 vehicles from Bob Bell over the years and will continue to do so!

joedelfino

Jun 1, 2010

This dealership has satisfied my entire needs. I have bought two vehicles from this dealership and I have no complaints. Every worker is very knowledgeable of any problems. Ms. Whingerd covers all bases. She never lets anything slide without a perfect review. Mr. jackson is very contentious of any specific problems in all the work he performs. Mr. Jackson will always communicate with the specific costumer if anything is wrong with their vehicle. Mr. Andreasik is one of the best salesmen I have dealt with due to the fact when I spoke to him about purchasing my vehicle he always told me " to think about it a couple days before purchasing," and also, "shop around" to see if he is giving me a fair price. Honesty is what this dealership shows and that is why I recommend this fantastic dealership.