Used Cars for Sale at Bob Brown Chevrolet in Urbandale, IA

Ryan

Sep 28, 2016

I had such a great experience at Bob Brown with my Lease... I will be back!

Robert L jackson

Sep 20, 2016

Iam glad that I went to Bob Brown for the purchase of my new car. The personal are very professional.

Carson DM

Sep 13, 2016

The tech were very nice and admired my truck... Made me feel good about my purchase at Bob Brown Chevrolet...

JD

Sep 7, 2016

Taylor did a great job. I purchase vehicles for our company and have been to a lot of Dealerships. This was one of the best. Thank You All.

Stephanie

Sep 7, 2016

Mike, Billie, and Kyle were great to work with. Mike got me into the vehicle I wanted, Billie explained the financing, and Kyle did a fantastic job explaining the technical side of things with me. Thanks Bob Brown for doing a great job!!

Mark S

Aug 27, 2016

Mike McNeley's response time is amazing. He answered every question I had promptly. I drove 4 hours to buy my Maxima. It had all the options I wanted and a good price. When I arrived, there were no surprises. I'll see you again in a few years!!

VLMorris

Aug 19, 2016

Quick results in finding the problem with service engine light on. Repairs done same day. This is the second time i've used them with great results.

Colin C.

Aug 17, 2016

I brought my car in for basic maintenance - oil change and general inspection. I didn't need to set up an appointment. I arrived at 7:00 am and work started immediately. All of the staff there I worked with were courteous and conscientious; they explained what they were doing and talked to me first before doing any extra work (changing an air filter in my case) and they were extremely efficient. I go to this dealer even though it is by no means the closest to where I live because I have always had positive experiences there.

Lee Stoddard

Aug 13, 2016

When I was * years old I went with my Aunt to Bob browns Chevrolet.My Aunt bought a new Chevy Malibu off the show room floor and I remember how she was treated and taken care of. I always said that someday I woulddo the same thing.Well, three years ago, that happened. The dealership had gotten bigger, moved out west, but when we went to buy a new Chevy Spark off the show room floor,I am very happy to say that I was and still am treated just like she was; with respect, which continues every time I need to go to the service center and they still give me that same extended family treatment making sure they get it right the first time and always being welcomed by name from two specific people.My Aunt is gone now, and so is her Malibu, but it wasn't until she passed 5 years ago that her Maliblue as she called it left. She drove that car off the lot the day she bought it and still had it until 5 years ago. Which proves that you CAN go home again.

Jeff Schulz

Aug 11, 2016

I found it to be very pleasant experience, They worked with me to find the right deal then backed it up with great service after the sale. I look forward to doing business with them for a long time. I have another car to buy for my wife and will go back here first.

Keeleyd

Aug 9, 2016

Everyone was very nice and super professional! Jason helped us and he made sure we were kept in the loop with every step of the process. Even when there was a small wait, we were checked on and updated with the status of our turn. I was very impressed with the service, and have already recommended Bob Brown Chevrolet! I'm so glad this is where we went, and I love my new car!!! Thank you so much!!

Adam

Aug 4, 2016

Real easy to work with. They knew what I wanted and they helped me out a ton to find a vehicle in my price range.

KyleJ

Aug 2, 2016

It was a wonderful experience! I went in because my vehicle was sounding funny. They asked if I would like to stay there during the diagnosis, if not, they offered me a free shuttle service home. I went home thinking it could take all day. They were able to diagnose the problem within an hour and called me to let me know what the issue was, how much it would cost to fix, and when it should be done! Less than 2 hours later I had my vehicle back and it was running perfectly! I'm very impressed with Bob Brown and their services.

2016 Chevy Colorado Fan!

Jul 28, 2016

Bob Brown Chevrolet did an outstanding job! Specifically, Joe Koebke and Ryan Breckenridge provided me with no pressure, expert insights, and relevant vehicle information. They also were helpful in my decision-making process. Purchasing a vehicle is a big decision. Joe and Ryan made it an easy decision. I am a huge fan of Bob Brown Chevrolet and its team of professionals.

Karolyn

Jul 26, 2016

Working with Jason at Bob Browns was a great experience. We gave him our exact requests of what we wanted in a vehicle and he went above and beyond to find it for us. We did the purchase from across the state, he was great at calling us back and following through on everything. I would highly recommend this dealership.

Dan M

Jul 12, 2016

Jason Christensen at Bob Brown Chevrolet was awesome to work with. He was very friendly and easy to work with. His Knowledge on the cars i was interested in was spot on perfect. Jason made the car purchase easy and flawless. I really appreciate his help in selling me the Chevy Trax. I love the car!!! Thanks Jason

Gerald Reinsch

Jul 7, 2016

I recently purchase a new Silverado pickup from Bob Brown. Steve Simmons was EXCELLENT to work with. Steve helped me find the color I wanted with all the accessories I needed....the PERFECT truck!Steve also worked with me on getting the best price!Thank you Steve! Thank you Bob Brown Chevrolet!

DVBreck

Jun 21, 2016

I experienced an emergency with my car over heating. Quinton got my car right in, I received a loaner and my car was repaired in a timely manner. I was kept up to date on the progress of the repair. Great service!!!

GT

Jun 17, 2016

Everyone was super nice and professional! Have a great experience!

Deanne Plew

Jun 14, 2016

My experiences are always top notch at BBC! From 'Brock', to Quentin, to Matt Brown, I ALWAYS get my questions answered, my issues taken care of with the upmost concern for me and my car. I have been buying my cars at BBC for YEARS and will NEVER go anywhere else!!

ddrake

Jun 10, 2016

Avalanche was making grinding noise. Made appointment for the next business day, work done that appointment day with no issues. Truck sounds great, no complaints and the dealership did a great quick job. Thanks. This review was about service, but let me add that this is probably the 7-8th vehicle purchased at Bob Brown. Always fair and up front. Hardly ever need service but when i do they do a great job.

Janet DSM

Jun 6, 2016

This is my third vehicle with Bob Brown Chevrolet. What keeps me coming back is my Service Representative, Bob Lundy. Whenever I bring my vehicle in for servicing, it is a well orchestrated flow of people who guide me through the process. You know that everyone is aware that you're there. Bob has always kept me updated on what needs to be done to my vehicle and when it will be done. There is always a solution for any issue that comes up.

The Detroit Connection

May 25, 2016

This is my second lease with Bob Brown Chevrolet. This is a quality dealership from sales to service and I would highly recommend them to anyone. It was difficult to find a 2017 Volt with the equipment I wanted in our geographical area, so my sales representative, Brandon Williams was able to order one for me. I appreciate the personal attention and all the efforts that went into making my lease a success story. All of the staff make you feel at home.

Andrea

May 20, 2016

Your staff is amazing! We've bought 2 cars from previous dealers, neither of them were as helpful or caring as yours. We will definetly be buying all our cars from you now on. Thank you for putting us in a great vehicle that is perfect for our family!

Cousin eddy

May 17, 2016

I went through another dealership first. They never called me back. I ordered a new car and was updated with the status many times. Great follow thru!!

Jeff Parris

May 1, 2016

My wife and I were searching for a used and or certified Buick LaCrosse. We live near Omaha, NE and we could not find many cars in the local area that were the color or had the equipment that we wanted. We expanded our search to the surrounding areas and found some at a few different dealers in Iowa. After messaging a few dealers we weren't getting any responses, until we left a message at Bob Brown. Minutes after leaving the message, I had an email from Jason. Over a few emails he answered my questions and we set up an appointment for the following Saturday. The level of customer service was excellent from the first message and when we arrived it was evident that I was dealing with the right company. The car was waiting for us with a welcome sign when we arrived. Jason showed us the car, answered some more questions and was patient as we took our time. Everyone was extremely helpful, but at the same time not pushy or overbearing. This was actually an enjoyable car buying experience and when I am looking for our next car, I will make the drive to Urbandale again. I highly recommend Bob Brown.

Gene

Apr 19, 2016

What a great experience at Bob Brown Chevrolet! The moment I arrived, I noticed a welcome sign with my name in the car I was interested in. I bought the car, paperwork was done quickly and the sales team met me for delivery of the car. Never have I experienced this type of appreciation as a customer. Thanks to Ryan Breckenridge and the entire team for all they did for me! I will definitely return to their dealership.

Opinion

Apr 15, 2016

Have traded in and purchased a few vehicles from them in the past. In my experiences they have really tried to earn my business.

JoeW

Apr 5, 2016

I bought a 2016 Chev MALIBU. Jerod was great. Easy to work with and understood what I was looking for. Then he worked to get it done! This was one of my best car buying experiences. (Never thought I would be driving a Chevy!!)

Amanda

Mar 25, 2016

I have had the same car since 2000 and have been putting off buying a car for as long as I could. Jason Lamoureux helped me pick out exactly what I was looking for and answered every question my husband and I had. Our car buying experience was simple, worry free, and non-stressful. Thank you Jason!

Robert Poche

Mar 17, 2016

The new facilities are nice, and the discounts are still flowing! Glad to say I got a great deal at Bob Brown Chevrolet.

Big Daddy

Feb 29, 2016

What more can be said than information you want exellent service before, during and after the sale. Go to Bob Brown.

Jason

Feb 26, 2016

although the service was fast and friendly and a clean environment the price is getting extremely high for just and oil change. Almost $60 for an oil change is excessive. I am a loyal Bob Brown customer with purchase of vehicles and service but am considering looking elsewhere for the value.

ai

Feb 19, 2016

The repairs were done quickly and for the exact amount they said it would be. Quentin was great to work with. And a free loaner car for the day made my life so much easier.

Shelly

Feb 12, 2016

I had a incredible experience in the service dept. Single Mom/Woman - I was treated with the respect and knowledge. Absolutely everything was explained to me by service professional. I drove away with no worries and total satisfaction. One of my best experiences ever car related in Des Moines Iowa! I purchased my car Equinox at Bob Brown 2 years ago and again... it was a stress free experience. I was so impressed by my sales team. Absolutly every detail was handled to perfection by them. Very very professional - personal- explanatory-patient. I never once felt pressure. As a Single Professional Woman in Des Moines - if I was in the marketplace for a auto - hands down I would choose Bob Brown and their caring staff. Sales/Service/Management all Top Row! Shelly Magneson

Acura MDX

Jan 29, 2016

Bought a preowned car of a different make from them. Salesperson was extremely courteous and great to work with. Answered questions via email or calls quickly. Negotiated an acceptable purchase and trade in price and up to this point it was great working with them. However the very afternoon I drove the 1 year old car home, I could not restart it- dead battery. I realize buying preowned would not come with any coverage or service from Bob Brown, but since the battery was dead on Day 0 of owning the car, I thought I should call to see if they could help me jumpstart or be willing to consider replacing the battery. However my calls and email to the salesman, and a call to the manager, went unanswered. I would have been totally ok with a response that they were not able to grant my request- I would have been ok forking out $100 for a new battery- but the total lack of response was disappointing . The after sales service or lack of it left a very bad taste in the mouth, giving the impression that they were keen only to sell you cars, but didn't value the customer anymore after they took your cheque. Unfortunate end to an otherwise good experience. Would not be referring anyone there. Side note: we have gotten 5 letters from companies selling "extended warranties " for our SUV in the last month. This suggests Bob Brown shares/sells customer information with/to these companies. Because we did not finance the SUV and wrote a cheque there would have been no middleman (bank) who could have shared that information. Perhaps this is common practice amongst dealers but we certainly have never encountered this in our previous car purchases.

Bruce

Jan 22, 2016

probably have purchased 8 or 10 cars at bob brown thru brock thru the years. really know the cars and financing

Alexander

Jan 22, 2016

My time at Bob Brown was great. When I was in last month, Luke Bowers was great: he understood I wasn't going to lease or buy til the deal was right and he let me know when he could get me where I wanted to be. I'll be back to Luke for a Silverado in the near future.

Bryan

Jan 21, 2016

Everyone involved in the process of leasing my new vehicle were very courteous and worked hard to meet my needs.

Jeremy

Jan 12, 2016

I recently bought a new Colorado from Bob Brown. I went thru Dar and the sales manager Robert McGhee. After a bump in the road with the first one I bought, they went out of their way to turn a negative situation into a very positive experience. Well done!! Highly recommend Bob Brown!!

Margo Shandri

Jan 11, 2016

As a repeat customer, every experience I have had at Bob Brown has been positive. From the service, to the facility, to the employees. I personally worked with Michael McNeley, who went above and beyond for me. I would highly recommend him, and the dealership to any of my friends or family. I will definitely be a life long Bob Brown customer.

Terry

Jan 5, 2016

You guys are the best,took plenty of time to find out exactly what I wanted. No high pressure like some dealers.

Robert

Jan 4, 2016

Was treated very well. Employees were very knowledgeable. Made for a pleasant buying experience. Would recommend this dealership for dealing with

Hobert

Dec 31, 2015

first time there , you kind of get a bit rattled cause you don't know where to go or who to ask. but some one finally asked what I was there for and showed me where to go and who to talk to. After that it was a pleasant experience.

David

Dec 27, 2015

I feel like I am appreciated as a customer, and that is a good feeling. All of the people that I talked with where very helpful!

Jason

Dec 23, 2015

Always have a great experience, Price is starting to get expensive for a regular oil change though. I have considered going back to doing my own service.

Brandon

Dec 22, 2015

Scratches were left on front drivers fender from somebodies jacket or zipper etc. I was able to have them buffed out. Should have been protected with a blanket, got lucky this time.

Josie

Dec 22, 2015

Everything goes to plan, no surprises, no gimmicks, to pushy people. Everyone is so nice and I'm always taken care of very well! Everything from buying to servicing. Great people!

Andrew

Dec 21, 2015

I can't tell you how pleased I have been from the purchase of my truck two years ago through every service visit etc...as long as I live in Des Moines or the area Bob Brown will get my business and that of my friends.

Paula

Dec 21, 2015

There was great communication between me and my service coordinator, Quentin Downing. And, he was able to outfit me with a loaner vehicle.

Keith

Dec 18, 2015

Bob Lundy quickly had my car in for service and the repair of the back hatch. Waiting area is first class with great people at the desk. as said first class operation start to finish and your car wash maybe one of the best in DM area for the price. Thanks

Suzan

Dec 15, 2015

Don, Mike, Scott and the collision center team are the consummate professionals! Our vehicle had a too close encounter with a deer, but now it looks as good as new! And, it was done in a lot shorter time than we were originally told, due to their dedication! Thank you!

Vance

Dec 14, 2015

This is the 2nd car that I have bought from Bob Brown. I knew what I wanted and they delivered exceptional customer service! The process wasn't drawn out and was a very positive experience.

Terry

Dec 11, 2015

Quentin Downing was very accommodating and assisted me with the transmission leak problem even though we didn't have an appointment. As a result of his assistance we were able continue with our scheduled travel plans that day. For that we are very appreciative of assistance.

Tammy

Dec 11, 2015

We came in to purchase one truck and decided to buy two. The staff at Bob Brown even before we decided to purchase the second went over and beyond what was expected of them. We are very pleased with our experience. Ryan Breckenridge thank you for staying a longer and missing some of your game to help us with are purchases.

Jason

Dec 10, 2015

Appreciate fast service, but more importantly the employees treated me courteously and professionally, and made me feel like my business was important to them. Great customer service!

Craig

Dec 10, 2015

Jon H. is an excellent sales advisor and that is why I have all of my work done at your dealership. He get's customer service.

Victoria

Dec 9, 2015

The people in the service area are always very courteous andhelpful. I don't mind the wait for an oil change when I can getthis kind of service.

Shane

Dec 8, 2015

Very friendly service from all the employees-had to wait in line for almost an hour, it would have been nice to know the wait time thru out the process.

Robert

Dec 8, 2015

The buying process is always pleasant. There are no high pressure tactics. This is my 4th vehicle and will continue.

Brenda

Dec 4, 2015

Went for my oil change and it was very fast and complete.Very Friendly and great customer service. Very clean atmosphere.

Debra

Dec 1, 2015

Shane is wonderful!! He set up a car for me without charge to use till I could get to my other vehicle. Your company is very passionate to needs. I will continue my service with you, and recommend your dealership. Thank you so much for you help. Deb Rethamel

Brock

Dec 1, 2015

I found a great deal on an Impala on their web site but the car had just been procured out of state, and it still needed to go through inspection. I was looking to trade in a car that was starting to have some serious issues. During this process, my father suddenly became severely ill and was in the hospital in a coma a few hundred miles away. They loaned me a brand new Impala that I used for over two weeks. Since I had a new car, I was able to reliably be at the hospital and handle driving family as needed. My father passed during this time, and not once did Matt G. pressure me or indicate I had to return the vehicle. When I returned, I was able to complete the sale process and ended up with the car I wanted with a great deal. I sincerely appreciate Bob Brown for being there when I needed them and will look to purchase my vehicles from them from now on, if at all possible. Thanks Matt!

Tamara

Nov 30, 2015

Spoke to two different people when looking for a new car, my final salesman had much more information and was willing to help me. He made a point to look for what I wanted as opposed to the other salesman who didn't even check.

John

Nov 30, 2015

The sales staff and management were great people to work with and made you feel welcome just like the lady greeting you when you walked in the door, great people and great service, that's what you look for. It was nice to be shown around the whole area, parts, service and collision, usually on thing you see is sales floor. You also had a great selection of cars to pick from.

Holly

Nov 30, 2015

The experience was EXCEPTIONAL! Everyone was friendly, prompt & thorough. My family & myself have purchased vehicles from Bob Brown in the past & have always been treated well. The consistency of the customer service that the associates at Bob Brown have achieved is amazing. Very few company's are able to consistently maintain the level of customer service that is expected - Everyone that I dealt with has achieved this - KUDOS!!!!!! And I LOVE MY VEHICLE!!!! :-)

Lori

Nov 30, 2015

Friendliest sales people I have ever encountered. Matt Johnson was great; Luke Bowers was amazing; and Kyle (?) was so helpful and great at explaining things. Couldn't have been a better experience in any way. THANK YOU TO THOSE THREE FINE GENTLEMEN!

Gregory

Nov 28, 2015

found out that the update I came in to have done expired with the original warranty even though this is a certified used vehicle. talked with the sales manager while picking up some paperwork and he went and talked with the service advisor and got this taken care of at no additional cost. I feel this should have been done during the certification process and apparently so did the sales manager so I came out happy.

Jean

Nov 27, 2015

Very quick service, besides the wait (which is only by chance that I needed to wait behind people who showed up before I did). Very friendly employees.

Steven

Nov 26, 2015

In the middle of a winter storm a warning message came on my dashboard indicating low air pressure in my right rear tire. I drove straight ti Bob Brown Chevy and they inflated mmy tires and changed my oil and got me out in less than 15 minutes.

Joshua

Nov 22, 2015

It was great! They were excellent to work with. I will definitely be buying another car from them. I highly recommend checking them out if buying a new or used car.

Tamara

Nov 16, 2015

We have been purchasing from Bob Brown since 1997. We have ALWAYSHad EXCELLENT service. IT is the very reason we continue to use Bob Brown as our primary dealer. PAT SULLIVAN and his crew go above and beyond to treat us like we are the most important!

Kathy

Nov 16, 2015

I bought a car from Bob Brown chevrolet because of their maintenance people, who used work at Holmes,when he sold out I followed them to Bob Brown.They are well trained, fast and clean [importaned to me].I can't say enough about how great they are and sales staff treated me like a princess. I bought the car last march from Luke Bowers even after I bought the car I could call him and he always helped me out with questions, computer and etc.

Randall

Nov 16, 2015

Quentin Downing is outstanding with his service and treatment of his customers. I've been a customer for 40 years with Bob Brown Chevrolet and people like him would be the reason !!

Christopher

Nov 14, 2015

Even though they could not find the noise that i have only heard a couple times they are committed to following up if it appears again.In fact told me to bring it by anytime if i hear it.

Richard

Nov 13, 2015

I have allways received excellent and professional service here. It is why I have continued to by my vehicles at Bob Brown.

Charles

Nov 12, 2015

Everyone that I work with did a great job helping me with my purchase. Any question that I had was he will be answered.

Patricia

Nov 9, 2015

Always taken care of in a timely fashion with the politest of people. Have never had anything to complain about in all the many years I've dealt with Bob Brown Co.

Lee

Nov 9, 2015

Came in to have last three valve stems replaced due to aluminum caps seized onto steel valves. My mistake. Cheep valve caps ended up being an expensive lesson

John

Nov 9, 2015

Got an oil change at the quick lube. You are the only dealer I take my cars to that do not include a car wash with the service. Service was great but if I am going to drive past other oil change places and Chevy dealers it should be worth it. Also the quick lube should be just that, not tire rotation and wiper blade.

David

Nov 8, 2015

simple oil change,check all fluids. But, when I asked what themileage was the last time I was in for oil change & tire rotationI was told they had no record of the tire rotation, just the oil change. Sloppy record keeping.

Gregory

Nov 5, 2015

The Check Engine light came on as we were headed out for the evening. The vehicle stalled a couple times so we decide to try to get it in to Bob Brown Service Center. We got there about 5:30 PM and there were no other vehicles in the bay so I drove right in. I was planning to have to leave it but wasn't sure if we would be able to get a rental that late. In about 15 minutes Todd Ferguson had us checked in and had arranged for a great loaner vehicle. It was not cost, just had to top off the fuel. This kind of service is why I will ALWAYS go to Bob Brown Chevrolet first when I need a new vehicle. The sales staff has always treated me great and the service department is second to none. Never pushy and always friendly.

Beverly

Nov 4, 2015

I have always been told my problems and have always been respected and not been taken advantage as I feel that I was by another dealer.

Chad

Nov 3, 2015

Everything went just fine. Ended up buying a car for my wife & a truck for me in just a couple days time. Very happy with our purchases.

Lee

Nov 2, 2015

Tire rotation, replace valve stem due to cap fusing w stem.Found out that's what happens when you put aluminum caps onto steel valve stems

Thomas

Nov 2, 2015

Clyde, Jason L, Dave B. and Joe K. were EXCELLENT to deal with! The young lady that went through the delivery process with me, was very knowledgeable and didn't waste any time getting my tuck set up to my satisfaction. Overall experience: OUTSTANDING

Joseph

Oct 31, 2015

Have been coming to Bob Brown for service for five years now and always get the best and quick lube is no exception. Alan came right out and got us checked in, and in less than 20 min we were on our way.

Trevor

Oct 31, 2015

Art Wartson was great exceptional professionalism the kind of person I expect when I walk in a dealership of that caliber

Thomas

Oct 30, 2015

The price was excellent price. The staff was very helpful and professional. Mike McNeley, my sales consultant, was great to work with. Kyle who demonstrated the key feature of the car and infotainment system and finance manager were also excellent. I order my car online and everything was set to go when I picked it up. The dealership was a nice.

Amy

Oct 29, 2015

Everyone starting from the salesman Ryan B. to the general manager, the loan officer and finally Amanda that helped me with the technology of the Equinox was awesome!

Michelle

Oct 29, 2015

It was a very good experience! We were greeted promptly, were treated fairly, and were able to walk out with a new vehicle within a few hours. Thank you.

Margie

Oct 26, 2015

I was in a hurry and these guys came thru for me. Awesome service. These guys went well above and beyond and were phenomenal. Great job Bob Brown Chev!!!!

Daniel

Oct 23, 2015

Carlos who retrieved my car was very kind and courteous. Steve in service was awesome! Rainey at the service counter was nice

Vance

Oct 21, 2015

Irwin Zuckerman (sales consultant) treated me very well, easy to talk to, not pushy at all. I will defiantly be in touch with Irwin for my next vehicle purchase.

Robert

Oct 20, 2015

Had an appointment through Bob Lundy for new tires, alignment, and replace cabin filter. Was taken home and later picked up on time. All things went as promised.

Rosemary

Oct 20, 2015

my power steering went out the evening of 10/15. we called for an appointment the next morning and time was available at 9:30am.......I had my vehicle back by 5pm!!!! AWESOME CUSTOMER SERVICE! thank you.

Tamcat

Oct 19, 2015

I contacted this dealer late at night but I received a response by 9.30 the next morning. Very impressed.

Michael

Oct 17, 2015

Everyone was friendly and the announced time for completing the oil change was within a minute of the actual time. Plus the suggestion to replace my air filter and wiper blades was a great reminder to get ready for winter. Keep these valuable employees---they know what customer service and satisfaction are! Thanx...

Paul

Oct 16, 2015

I had my new Corvette in for 3 things, all were accomplished. You cant ask for any more than that . Paul Buckroyd ...

Carol

Oct 14, 2015

I recently brought my vehicle in for an oil change. The service people at Bob Brown are always very friendly and helpful.

Samantha

Oct 13, 2015

Steve Simmons was helpful and made this a fun car shopping experience! He got me in the car I wanted at a good price and was fantastic to work with. Highly recommended!!!!! The entire staff was great to work with.

Loura

Oct 11, 2015

Feeling comfortable. Great individuals that are so good at what they do. Always a positive attitude. Like the new system with the pre-discusson about what needs to be done. Keeps you informed when next. Just GREAT!

Douglas

Oct 9, 2015

I was very happy with the sales team. The day I picked up my truck they were very informative on the operation of it. I would recommend you to my friends.

Chelsey

Oct 8, 2015

Was recommended by a friend and glad I came! Jason was a big help with staying in my budget and answering my questions. I was able to get my car quickly

Scott

Oct 7, 2015

Michael appeared to give me accurate information on making it worth the trip to look at Vehicles, unlike past ones I've dealt with who would do anything they could to get you in the door. I appreciated the straight forward numbers that I could expect with the vehicle I wanted.

Clarke

Oct 6, 2015

You have a great customer service department. Randy Walker is great. If I have any concerns with any of our vehicles I just give him a call and he takes care of everything!

Melissa

Oct 5, 2015

I went in for a battery check and when my car wouldn't restart after having it checked I was jumped and sent over to Service. They Service department got me right in and had my battery replaced within the hour. I appreciate being fit into the schedule at a moments notice!

David

Oct 2, 2015

Dealer was very friendly and helpful. Told me everything I needed to know and said if I had any questions, don't hesitate to phone him.

Eric

Oct 2, 2015

Bought my second truck from Luke Bowers. Luke works hard to earn my business and is the reason I am back for my second purchase this year.

Gerald

Oct 2, 2015

I was extremely happy with my buying experience at Bob Brown Chevrolet. Your salesperson, Steve Simmons, is GREAT to work with. He was so helpful finding me the perfect truck with all the accessories I wanted. Working with Steve and Tony Amosson (business manager) was really easy and very rewarding. They are both very knowledgeable and answered all my questions and concerns.Thank you!I have already recommended Bob Brown Chevrolet to relatives and friends!!

Kyle

Oct 1, 2015

Everything always goes very well there. Very professional and service is always quick no complaints. My one issue is your guys online website. DONT offer a oil change promotion online and have it state "More then 6 quarts of oil" My Acadia takes 5.5 quarts but they say they use "6". I was not able to use my coupon. More then 6 it states online. 6 is not more then 6. Either way not the service peoples fault. I will keep going to the dealorship because the service people are awesome but the "promotions / online coupons" are bad. Anyways keep up the great service it is very much appriciated.

Kevin

Sep 30, 2015

Luke was very helpful and showed great customer service. The only issue we had was we were looking for a buick lacrosse that was on the website and turned out be be different interior then what it showed in person. Mess up on the online website. No fault to Luke.

Michael

Sep 29, 2015

Bob Brown Chevy could be the customer service training center for customer service and professionalism for dealers everywhere. Every employee we met was great.

Stephen

Sep 28, 2015

You contacted me in a timely manner regarding changes or things that may need to be fixed (such. as changing the air filter since the current one was dirty)

Wendell

Sep 28, 2015

I would have thought that with the supplier price the only negotiation would have been the price of the trade in ???

Timothy

Sep 26, 2015

Dave Vetter Chris Coleman Luke Bowers and Dar made this the overall best buying experience we have ever had ANYWHERE.

Diana

Sep 25, 2015

I had hit a deer with our 2014 Traverse and Jon knew my husband does not like to keep cars with front end damage. They called us to see what they could do to help and had already been looking for a 2016 Traverse for us. They just did a great finding us one and not having to wait too long to pick it up. Now they have the tech person show you everything about the vehicle and even though we have owned two Traverses the young lady showed me somethings on the Traverse I did not know about. Great service and great people. Treat you like family instead of just another sale. Wouldn't go anywhere else and that is why we drive 100 miles to do business.

Cheryl

Sep 24, 2015

Quick,friendly service! It's nice to have a company you can trust from the purchase to the service of our car.

Richard

Sep 21, 2015

Service is usually fast and done right, only hold up in the entire process is the billing. My car sat by the door for about 10 minutes before I was called to the counter.

Charles

Sep 19, 2015

Jon was very helpful and is definitely a go getter and an excellent Service Adviser. He managed to take care all the issues in his control. The service department also was able to get me from the dealership to work and back with no waiting.

Roger

Sep 16, 2015

We were greeted right when we arrived at the dealership. The manager Robert(chicken) McGhee was great to work with. I am still waiting on the all weather floor mats that were to be mailed out to me, since parts department was closed the day we were there. I am enjoying my new vehicle, thanks for working with the Costco program.

Paula

Sep 14, 2015

Quentin Downing, my service rep referred me to a great sales guy, Clyde Birks. I'm an "in and out" buyer and experience the type of purchase I was looking for.

John

Sep 12, 2015

All were very friendly and made us feel comfortable making the deal. After the purchase, the controls were explained in depth.

David

Sep 12, 2015

It was the first time every I bought a car and felt at ease. Didn't feel like raw meat in the tiger cage. Jason Chapman was great to work with.

Carolyn

Sep 12, 2015

Everything went well. They were able to fix my car in a timely manner. Appreciated a free car wash coupon after the service was complete.

Patricia

Sep 10, 2015

I used to hate to have my oil changed! Coming to Bob Brown's is a whole different story! The staff are always friendly and make the event simple. Thank you!

Brant

Sep 5, 2015

I got a phenomenal deal on an amazing car. Not only did I get greeted by everyone when I entered but the entire staff congratulated me when I made my very easy purchase. I recommend Bob Brown to anyone and everyone looking for a new or used vehicle!

Julie

Sep 4, 2015

Work was done quickly and efficiently. Plus no hard sell on extras! They just did what I came in for.

Harriet

Sep 4, 2015

I received excellent assistance from Cory Hartman my sales consultant and Robert McGhee his sales manager when I purchased my vehicle. I found them both to be pleasant to deal with and they worked long and hard to get me what I wanted. Thanks again to both of them.

Hansina

Sep 4, 2015

The car salesman, Cory Hartman, and the gentleman that got me financed were both very courteous, patient, and worked hard to get me want I wanted and could afford. I couldn't be happier with what they were able to do for me. I wish I could remember the name of the gentleman that secured the loan for me, he was very diligent.

Carolyn

Sep 3, 2015

Everything went well. I didn't appreciate having to PAY for a car wash after I had paid for service on my vehicle. That should be a benefit of having work done at BoB Brown's

William

Sep 3, 2015

Scott Sevenbergen was very courteous and helpful. The repairs were excellent and timely. I appreciated the free ride from the facilities.

Stanley

Sep 3, 2015

I appreciated the fact that you informed us of a recall and took care of it the same day as the service appointment.

Deena

Sep 1, 2015

I felt like everyone really took care of me and my vehicle and that everyone really cared.I came in for an oil change and got one, my filters changed and a reccomenation to get new tires.I will definitely take my vehicle here in the future. The entire experience was wonderful!

Joseph

Aug 30, 2015

Recently had to replace the breaks on my 2005 GMC Sierra. While not the cheapest task, Bob Lundy got me a great deal with top grade GM parts and she is back on the road good as the day I took it home. Have been servicing with Bob Lundy for almost 5 years, and he always goes the extra mile. If you want it done right, I highly recommend you pay him a visit.

Brenna

Aug 30, 2015

Joe was awesome to work with! He made things easy, explained everything well, and was patient with my thought process.

John

Aug 29, 2015

This is the second dealership that I've tried to set an appointment online. This is the second time that my appointment wasn't known by the service department when I arrived for the appointment.There is a chronic disconnect between the websites' system the the dealerships' appointment systems.I don't know when or if I will ever use this "convenience" again.

Heather

Aug 29, 2015

Everything went very well and ran very smooth.. They told me when to expect my vehicle to be fixed and it was done the day he told me it would be. My car was clean, vacuumed and looked so nice when I got it.

Matthew

Aug 26, 2015

Mark Cresta was AWESOME! We had been looking for a car for a while and was pleasantly surprised by how easy it was to find the right car, and make the right deal with Mark and Bob Brown. Well Done!!!

Sharon

Aug 22, 2015

My insurance told me to bring my car to you guys for repairs, I was taken care of and pleased all around. A special thanks to my kind driver who took me home and picked me up when it was finished. Thank you!

Vicki

Aug 21, 2015

Tyler checked me in, was friendly and helpful. Katie was instrumental in showing me what I needed to know about setting my radio station! While I waited Ryan Breckenridge showed me the Impala. It was a great experience!

Sylvia

Aug 20, 2015

I was pleased with the work, the efficiency, and most of all the friendliness and kindness of the service people.

Rodney

Aug 19, 2015

We were very satisfied with our experience. We have bought 4 or 5 Tahoe's from Dar now. Dar always works hard to get us the vehicle he knows we want and at the payment we need. We will definitely be coming to see Dar in 3 years when we are ready to trade again.

Shannon

Aug 17, 2015

Was a pretty long wait for the quick lube. There was only one car per stall waiting. I waited 45m to get started. Not typical for here. usually more cars waiting with shorter wait times

Traci

Aug 12, 2015

The staff is always friendly and helpful. I had 2 small issues after my purchase and my salesman took care of the issues immediately.

Alan

Aug 11, 2015

Since Bill Jensen's Crescent Chevrolet, where I bought my 2006 HHR, closed, I am glad that I found Bob Brown to keep my Chevy running.Thank you.

Kristin

Aug 11, 2015

This vehicle shopping experience was the easiest process we have ever had. Love shopping at Bob Brown and Clyde is awesome to work with!

Carol

Aug 8, 2015

Todd Ferguson,Service Consultant, was highly professional, knowledgable and efficient in the care of my 2009 Trailblazer recently and it was so appreciated. He is the best. He knows cars, knows how to fix them and is honest. He is your best! Carol Simmons

Jennifer

Aug 5, 2015

Luke Bowers did a great job working with us and we really felt like the Bob Brown staff wanted to earn our business.

Phillip

Aug 1, 2015

Brought my car in without an appointment in the afternoon it was making a howling noise, I am a mobile signing agent and I need my car for my work. They said they were backed up, but would try to work it in. I wasn't planning on them getting to it so I was surprised when they called and said I had a bad wheel bearing. I told them to go ahead and repair it and I picked up a few hours later. Great job by the service dept.

Gerritt

Jul 30, 2015

irwin was very helpful and made our visit great he answered every question we asked and was very friendly it was a real pleasurable visit

Mark

Jul 30, 2015

I walked in asked for a sales person and was helped right away. We went for a test drive and I bought the truck. Very accommodating.

Tiffany

Jul 30, 2015

We had good, friendly customer service. They answered all of our questions. They made it a fun experience for my first new vehicle. We did have one thing wrong with the dash that was not found by inspection by salesman. They will call when part is in for us to come in and have them replace it.

Gialan

Jul 29, 2015

Bob Brown Chevrolet is the most professional and courteous dealership that I've ever worked with. The Service Manager and Service advisors are always polite and interested in assisting customers with their concern(s).

Gary

Jul 28, 2015

I was disappointed to discover that Bob Brown Chevrolet had on a record an e-mail address for me that was not mine and never had been mine. Consequently I had not been receiving requests for feedback since I bought my car 2 1/2 years ago.

Patricia

Jul 28, 2015

I have shopped at Bob Brown's for 25 years. Robert McGee is the best salesman/manager you have ever had! Give that dude a raise!

Pamela

Jul 26, 2015

Everyone was extremely nice and helpful. It was cool how they have a whole crew of people come out and congratulate you when you guy a car. I have never had that happen to me before.

Greg G

Jul 25, 2015

I was emailed promptly, but no one ever called me personally. We worked out a deal on a vehicle and got down to the buying part. I have a pre approved B of A Auto Loan check. They are a B of A approved lender, which means that all I needed to give them was the approval number. They demanded that I give them a credit application, which B of A told me that I did not need to do. The business manager had no clue how to handle a service that they were approved to accept. By the time he got back with me, I had already decided that this was not the place to buy a vehicle from. I did not buy the Ford Explorer. I would not consider a purchase from them in the future. I believe every good sale begins with a phone call. They are lacking in the customer service department.

Jerald

Jul 25, 2015

The transaction was done remotely and could have been very difficult. Luke Bowers the salesman was involved in every step and kept me informed through the process. When the paperwork arrived for signing and notary, there were no last minute surprises. I am very happy with Bob Brown Chevrolet and would consider buying my next car through them in the future.

JoAnn

Jul 25, 2015

The folks at Bob Brown Chevrolet not only took care of a very serious problem with my truck but took care of me too. They were courteous, kind, caring, informative and very professional. They diagnosed and fixed the problem but also listened to me as I spoke of the initial trouble till the day it was fixed. Everyone who helped along the way were very helpful. I would recommend their staff to everyone who may be in need of repair. I will be a customer again!!!!

Amanda

Jul 24, 2015

I was pleasantly surprised by the service I received by everyone at Bob Brown. We stopped in to Bob Brown on a whim, and I am very happy that I did! I found a great used vehicle (better than I thought I could get!) but what I was more surprised about was your financing department and the financing I received. As this was my first experience with Bob Brown, I would definitely recommend you to all my friends and family. Thank you for giving me a great experience and a great vehicle!!

Matthew

Jul 24, 2015

Dar was great, Matt in finance was great. Everyone very helpful, professional, polite. Very impressed, will definitely will purchase from Bob Brown again. Thank you!

Katie

Jul 24, 2015

They did a great job of taking care of us. Great follow up after the sale to make sure everything was great.

David

Jul 24, 2015

Everyone has been extremely friendly at Bob Brown, from the receptionist to sales to service technicians. Thank you for putting such importance on customer service and making sure it's AUTHENTIC!

Timothy

Jul 24, 2015

We had bought a 2010 Chevy Equinox on July 13 and was very happy with it, but when we brought it home it had rust on all of the lower door panels, something that we should have checked better, we felt terrible about bringing it back and hope that this hasn't caused problems on your end. Our sales guy Randy Hatch has been nothing but kind. We are hoping to still continue to do business with you.

Juli

Jul 23, 2015

The guys are friendly, professional and fast. I tried our local dealership for my last service and did not feel good about it at all. We came back to you and will continue to do so even though it's a lot farther away! Plus I love the car wash!! Huge plus!

Robert

Jul 23, 2015

I did not have to wait long for service but, they did forget to put a new mileage sticker on the windshield when were finished. I had to make a trip back for them to furnish me a replacement sticker.

Danny

Jul 22, 2015

Mike McNeeley was our salesman and we were very impressed with him and his knowledge. He was eager to help us, answered all of our questions and seemed genuinely concerned about all of our needs.

Michael

Jul 22, 2015

Only improvement would be giving more room to enter the service bay. With a large vehicle like my suburban its hard to maneuver into the bay.

Brenda

Jul 22, 2015

Kendal Cook does a great job. All the staff was nice & pleasant. Thank you I love my Equinox & Andrew was a huge help with learning all the bells & whistles about the vehicle.

Scott

Jul 21, 2015

Great buying experience. Mike McNeley was very professional and pleasant to deal with. Was the best dealership I have ever purchased a vehicle from by far !

Janice

Jul 21, 2015

It went like clockwork! Out of the Gate in twenty five minutes and A car wash to boot! Smooth and efficient!!

Kimberly

Jul 21, 2015

I hadn't been to the 'Quick Lube'on a Saturday before and was surprised by the number of cars. I thought it would take much longer than it did, but they moved right along and my car was done in a very timely fashion.

Alexander

Jul 21, 2015

My intentions the day I came to Bob Brown in Urbandale were only to look at a new car. I was not 100% on buying. I had the privilege to work with Jamie Scott, as I was unable to work with the previous dealer Robert McGhee as he has moved to a different position within the company. Jamie took the time to get to know me first, didnt try selling the vehicle within the first 5 minutes of me being there. I explained to Jamie my current financial situation and he was able to share personal information about himself that related to my situation that was able to make me feel as he understood me as a person, not just as a customer. This service was beyond fantastic and has sold a customer for LIFE. Between working with Robert when purchasing my first car in 2013, to Jamie helping me get into a 2015 Silverado, I cant be thankful enough to the staff at Bob Brown for such an amazing job they are doing. I will also have to say the Kyle, who walked me through all the new features was awesome, the temperature outside was close to 100 degrees and it was hot, but that did not stop him from doing what he needed to do and making sure to have a smile about it the whole time. This has been one of the best buying experiences I have had at a dealership, and as I said it has sold me to be a customer for LIFE. I look forward to purchasing my next vehicle with Jamie and at Bob Brown.

William

Jul 16, 2015

Alan Heggan was intrimental in making this purchase smooth. He is a true customer service expert.Alan explained everything in detail and ensured we were completely satisfied. We are customers for life because ofAlan.

Sharon

Jul 16, 2015

I had no appt. but they got me in and out in 1 hour!Bob brown is the best from sales parts to service.

Adam

Jul 15, 2015

The problem was sporadic. After looking for 2 days, they had to give up. When it became more persistant, I brought it back. Dennis got me in immediately and the car acted up. The technician found the problem. I brought it back the next day and it got fixed. Great people and services. I did not buy a car there so I am neutral on that rating.

Claude

Jul 15, 2015

Not satisfied with the performance of my truck, The dependability and peace of mind are not there any longer with this vehicle. The performance is subpar for what I am accustom to with Chevrolet

Samuel

Jul 15, 2015

Luke Bowers was incredibly easy to work with he listened to my situation and idea and came up with a perfect fit. The process was smooth and individual questions were handled with courtesy and respect. I really appreciate the whole Bob Brown family for joining me when I left with my new truck. Thank you!!

Tiffany

Jul 14, 2015

I had a tire repaired and my oil changed. My only gripe was they didn't offer to vacuum my car out and wash it.

Rose

Jul 10, 2015

I needed to have some work done on my vehicle - dead battery - and they were able to get me in quickly and get me taken care of in a professional matter.

Jan

Jul 9, 2015

Mike McNeley was great to work with. He gave us a good deal without the game of going back and forth to get there. It was a smooth process and we were able to take the car home that day.

Eric

Jul 9, 2015

During my repair they gave me a loaner vehicle and even let me drive it out of town. Going above and beyond is what I appreciate.

Nikole

Jul 8, 2015

My experience at Bob Brown was excellent. All staff were professional, knowledgeable, helpful, and friendly. The process of leasing my car was smooth and handled efficiently. I would definitely recommend this dealership.

Charles

Jul 8, 2015

I had my oil changed on my wife's car. John greated me when I drove up. He was very pleasant and helpful. Car as done in record time.

Patrick

Jul 7, 2015

Jim Brock has been my salesman for 19 years and I have bought several vehicles from Bob Brown Chevrolet and it has always been a great experience.

Dennis

Jul 6, 2015

My service tech is the best in the business! Items were resolved efficiently and professionally. I highly recommend this dealer and service department.

Gerald

Jul 5, 2015

Steve is great to work with. He is wonderful finding the perfect pickup for me with every feature I asked for.

Scott

Jul 3, 2015

Dar Rohlfsen is the best salesperson to work with. This is my 6th vehicle I have bought from him and will return to buy more.

David

Jun 29, 2015

I live 350 miles from your dealership, and I had been looking for one of the old-style, extended-cab Colorado pickups ever since January, when I saw how huge the 2015 Colorado trucks were. I have arthritic knees, and the new Colorado trucks are too far off the ground for me to get into them, so, I started to search for one of the older ones that had an extended cab. My search proved fruitless until I saw one of your 2012 Colorado trucks listed on Cars.com. I then e-mailed your Internet salesman, Michael McNeley, and asked him about it. After a few e-mail exchanges, and a couple of phone conversations, your Colorado seemed to be a pretty close fit to what I was looking for. Finally, after Michael informed me that it had a GM-certified, pre-owned vehicle warranty, I decided that it was worth making a 13-hour roundtrip to examine it close up.The truck was close enough to what I wanted, so, even though its rear window was leaking when I saw it (its 1-year bumper-to-bumper warranty will pay for fixing it) I bought it.In all, I was very pleased with the treatment that I received at your dealership, and I wish you and your staff all the best.

Nancy

Jun 29, 2015

I would recommend the quick lube, but not the dealership for service. I do not like your check-in process when you drop off your vehicle. Keeping your service managers in offices makes them more important than the customer. Standing and waiting for a period of time with physical impairment made me change to a different dealership.

James

Jun 29, 2015

Cory Hartman is great to deal with. This is our second vehicle we have bought from him. Very friendly and knowledgeable about the Chevy products. Everyone at the dealership is friendly and makes you feel welcome. I always recommend Bob Brown to anyone I know that is looking for a vehicle.

Linda

Jun 27, 2015

So far, so good! After a 3rd visit, my left front wheel sensor problem is to be corrected. Hopefully, this will also stop my dashboard idiot/warning lights from going off so often for AWD disabled, anti-lock off, service engine soon, low fuel and change oil.

William

Jun 27, 2015

Clean shop, people friendly and professional.Only negative is that there is always a longer wait than I would like or expect. 30 minutes to get into a bay isn't that quick for a "quick lube" (and an hour total).

Gerald

Jun 25, 2015

Drove in and had someone to speak to me. Got with Service advisor and schedule the repair. Truck was done and I was on my way.

Dawn

Jun 24, 2015

This was my first time purchasing a "new" vehicle. I was very pleased with the salesman, managers, and the person that set-up on-star and other services and showed me how to work the electronics. The salesman went above and beyond to entertain my 1 and 3 year old boys while we completed the purchase agreement.

Kevin

Jun 24, 2015

Pop in appointment that was handled timely...more expensive than I would have liked, but the service and timing was very good.

Elizabeth

Jun 23, 2015

As usual, our experience at Bob Brown's was excellent. Everyone was friendly and helpful. Everyone from Tim Manning to Art Watson and the mechanic that came out to talk to us (didn't catch his name).

Leila

Jun 22, 2015

I brought my car in for an oil change. It was done in a timely manner and the gentleman who handled everything was very nice.

Michael

Jun 19, 2015

Everyone was very knowledgeable, friendly, and easy to work with! They made our first ever new car purchase experience awesome! Great job Bob Brown team!! We will definitely be back!!

Fred

Jun 18, 2015

Service was friendly, fast, and courtious. No pressure to take or buy any other services or products. Facilities were clean.Waiting area was clean and comfortable. Restrooms were clean. Coffee, water, and sodas were available.

Pamela

Jun 16, 2015

They missed a worn wiper blade that I had to ask about. Other than that, they were quick and very nice.

James

Jun 15, 2015

Great contact with the Salesman, the transaction was quick and painless and the delivery was to the point. couldn't have asked for anything better.

Erin

Jun 15, 2015

The only issue was at the end. They told me I could go, but then called to have me come back to pay for the air filter. A little more professionalism and organization would have been nice.

Zachary

Jun 14, 2015

All work and communication was very well done. Pleased with job. My wife picked up her vehicle and dropped off the rental. She had a toddler and car seat in her hands. It would have been nice if someone offered to help her transfer car seat or pull her car up to the garage.

Samantha

Jun 12, 2015

Everyone is very friendly and the service is always quick. I usually have to bring my one year old with me and everyone is so nice about accommodating her needs, like if she's sleeping they're more than happy to let her sleep in the car so I don't have to wake her up.

Aaron

Jun 12, 2015

Everyone seems to actually care about providing good customer service. It's rare that you go to a car dealership and actually feel valued.

Kenneth

Jun 11, 2015

I enjoy the quick service lube facilities. I always feel that Bob Brown is doing the right thing for me awhenever I have work done.

Christine

Jun 11, 2015

Received great communication throughout the day from service advisor. Was able to get a loaner car so I could conduct my business throughout the day.

Dennis

Jun 6, 2015

We found a car we liked immediately and our salesperson was informative and helpful throughout the entire experience. I appreciated how he kept in contact with us, gave us a loaner car until ours was ready, and made sure the car was presented to us with all the services preformed we had ordered.

Kimberly

Jun 5, 2015

One of the best experiences I have had buying a car. I totally trust Kendal Cook and would not buy a car from anyone but him.....ever.

Judy

Jun 5, 2015

Eric Dowerah, our salesperson was great,so friendly and he knew what he was talking about. Also Courtney Deardorff helped us to use the GPS ,computer,and all the other new stuff on our new Equinox. Both took time to make us feel comfortable. That is one reason we keep coming back to Bob Brown Chevy !

Rickey

Jun 5, 2015

They were very careful with my corvette changing the oil which I greatly appreciated. It took them awhile to figure out the bill which was supposed to be covered with new corvettes & getting mobil 1 put in them. It all worked out in the end. Thank you!

Jeffery

Jun 5, 2015

Our sales person was wonderful. He made the car shopping experience easy and way less stressful than I anticipated. Everyone was friendly, it was a very clean dealership (inside and out) and I left knowing I made the right decision going to Bob Brown.

Everett

Jun 5, 2015

My fiance and I were in the market for a new vehicle and managed to find a new Cruze at the Bob Brown dealership in Urbandale. I was a little skeptical about driving down from Ames to purchase the vehicle, but it was more than worth it. At first, we felt rushed because we wanted to take advantage of the May rebates that Chevy was offering which brought the car down into our price range. We worked with Luke Bowers and he made us feel much better about everything. The entire sales process was perfect! They were patient with us getting everything in order with our insurance so that we were able to sign the paperwork. Matt Johnson even stepped out of his own office in order to give us a couple of minutes to discuss what we wanted to do with our extra warranty extension options as well. The entire sales team worked as one cohesive unit, including our delivery specialist, Andrew. He must make that same speech every single day and he still made us feel like he had our best interests at heart and made us feel very comfortable about everything!All in all, we were extremely impressed with everything that your team has done to help us through our first major purchase as a couple. I can guarantee that Bob Brown Chevrolet will be the first place we look to come to when we are replacing my fiance's vehicle.

Virginia

Jun 5, 2015

They were courteous and hopefully the repairs were done correctly. They did need to keep it longer than originally thought. I'm just not sure I'll get another Chevy. I've had Fords for years but thought I'd try an Equinox. Not holding up as well as I thought it might.

Mark

Jun 5, 2015

We have been leasing and buying vehicles from Bob Brown since 2001. We have had a wonderful experience in working with Jon Lotorbour, Tim Manning and Dar Rolfsen. We were very pleased with our most recent visit where we were able to lease a 2015 Equinox.

Deirdre

Jun 5, 2015

This was my first car buying/leasing experience and I was a little nervous. Everyone at Bob Brown was extremely helpful, friendly and accomidating. I was very stressed after the untimely death of my Chevy Cobalt, but Clyde made the process stress free. I was pleased that I was even picked up at my house and brought in to pick my new car. Caitlin did an amazing job working with me on my new car technology. She is so friendly and upbeat. I couldn't wait to get home and show my family all the new stuff she showed me. I never got the feel of pushy sales people or I was being tricked into anything. I would definatly recommend you in the future. Thank you!!

Robert

Jun 4, 2015

Couldn't believe how fast they were changing my oil & rotating the tires. Was even more impressed with tire rotation being included in the price for a oil change.

Dustin

Jun 4, 2015

Dealership did a great job. Great customer service and followed up with me every day.The car on the other hand...I had my power steering and basically every electrical componant go out on me with no warning as I was driving down the street. I'm thankful that I wasn't on the interstate. Also now the A/C does not work so I have to take it back again. Hopefully this isn't a trend for this car as it has on 5k miles on it.

Wayne

Jun 4, 2015

We were greeted promptly and service was completed in a very short time. The service people ran the car through a car wash before returning it to us. Thanks.

Leilani

Jun 4, 2015

The people were very nice, and did a very fast job. But unfortunately they didn't reset my gages right when they did the tire rotation, so that caused my signals in my car to be messed up until I got them fixed, which made me have to make another trip to dealership to get this done. Not a big deal, just very inconvient for me, since I live in Runnells. But very nice people. :)

Edward

Jun 3, 2015

Tire on new car hit object on highway and needed replacement. We gave them the information necessary to get a replacement and they told us to come in soon and they would be ready to replace the flat tire.We came in and they had the tire already. We were out in less than 20 minutes. I was surprised and happy with the outcome. And the price was competetive.

Nicole

Jun 3, 2015

Everyone was friendly and the waiting area is great. I haven't had any issues with my car since the service was done. They made sure that any outstanding recalls were taken care of as well.

Deborah

Jun 2, 2015

The internet web-site makes it very easy to pre-search prior visiting the dealership. Kendal did an excellent job. We were very pleased with our trade-in value. We appreciated the quick in and out sales deal and we were on our way.

Steve

Jun 1, 2015

As always I received great service! the wait time was within the time frame promised, it was completed promptly and with a professionalism I have not found elsewhere, including other Chevrolet Dealer Service Departments! I have been and will remain a Bob Brown customer for life.

Jeffrey

Jun 1, 2015

I just can't seem to get out of the Bob Brown service department for less than a thousand dollars. That is actually why I bought my last car somewhere else. A thousand dollars and they can't even cut you some kind of break for goodwill? Whatever.

Kathleen

Jun 1, 2015

Kyle Gunn (I think that's his name) did a fantastic job explaining my car and getting everything set up for me!

Ronald

May 29, 2015

I knew what I wanted when I came into Bob Brown Chevrolet. Salesman Chris Coleman helped me get my order in on the Colorado. I am happy how it looked when I went to pick it up. It drives great.

Joseph

May 29, 2015

The salesman was a pleasure, the dealership was impeccable and everyone treated me like I was one of the GM family.

Deborah

May 23, 2015

We brought our Impala in for recall reasons. Great customer service! I'm a customer service manager in my profession so I look for good customer service and you rocked it! Thank you!

Ward

May 21, 2015

EVERYONE did everything they could to help with any questions I had and the lady at the front desk was more than willing to get me an answer when I had one.

Jerry

May 21, 2015

oil change & tire rotation. Reasonably quick service, friendly people, the guy that reviewed the inspection results was very clear and made me have confidence in the service.

Misty

May 20, 2015

This was my first time here and the service was very fast and courteous. My only downfall is I disliked that I have to pay for a wash at Bob Brown when I bought my car at a different Chevy dealer and they offer free car washes anytime you want one. But their customer service is horrible and slow.

Steve

May 18, 2015

I got an oil change. I wish I didn't have to wait so long, but at least you have wi-fi & a tv in your waiting area.

Henry

May 18, 2015

I came to Bob Brown's for an oil change. I was in a hurry and I appreciated greatly that I was in and out in 20 minutes with a minimum of chit-chat or upselling. I also appreciated the wireless internet. Great job by all concerned.

Gerald

May 16, 2015

everything was fine except they put the new license plates on but didn't take the sticker showing license applied for off the back window.

Brad

May 14, 2015

I found the suburban online and Luke Bowers really worked hard to get me the most for my trade in. I drove over 3 hours to see the SUV and it was all that was advertised. My family was very happy with the experience at Bob Brown. Thanks Luke for your help.

Delores

May 12, 2015

The experience of taking my SUV or my 2500 Silverado in for service is always so pleasant. The man who greets you is so very friendly, but professional. I like that they remind you to watch your step when going to the lounge area. Every one is so clean and professional. The bay areas are also so clean! Te waiting area is great. Coffee, tea, other beverages are available. A TV is on in case you want to watch. Magazines, brochures o the current vehicles are available to look and see. When they come in with the final papers they are explained to you, ask you if you have any questions, again remind you to be careful going back to your vehicle. Just an all around pleasure. Friendly, courteous, and great service. Keep up the good work! D. L. RushinPS I NEVER use my full name! Never have, ever.

Thomas

May 11, 2015

I had a very good experience. I have worked with Bob Brown Chevrolet before and they run a very efficient operation. This time around I am trying a car lease - so was new to that system.

Ronald

May 10, 2015

This was a recall appointment - everything was done in a very timely and professional manner. We always appreciate the personnel at Bob Brown Cheveolet in Iowa.

Phyllis

May 9, 2015

Working with Tim Manning and Pat Sullivan made it a very easy choice!My wife hates looking for new cars but she very happy with the help we received at Bob Browns and it was made even more enjoyable by meeting Ron Brown

Michelle

May 7, 2015

I have been a very loyal customer of Bob Brown, buying my third consecutive vehicle here. I have always had excellent vehicles and service. This vehicle was a GM Certified Used vehicle and, although I have had one problem after another with it and think it might be a lemon, I have had very respectful service and have been happy with the time that has been taken wtih me.

Martha

May 7, 2015

This was our first time back to the dealership since leasing our 2015 Equinox. We were coming in for the first oil change after calling and making an 1:00pm appointment over the phone. We were not sure of which building to go to when we arrived, Service Department or Quick Lube, so we went to the Quick Lube as it was the closets to the entrance. We pulled up to the doors and were quickly greeted by an attendant who asked us about our service needs and explained that they could take care of this service here at the Quick Lube. We went to the waiting area and our vehicle was serviced and ready to go in under 25 minutes. We were pleasantly satisfied with the whole process.

Troy

May 6, 2015

I have had Bob Brown Chevrolet do work on my car before, but this is my first time buying a car from them. I came in looking for a used car, but my insurance was going to be too high. I was contacted by my salesman Luke who then presented me with the option to lease and that's what I did. I did not feel pressured to make my purchase which will turn me away. I would recommend my friends and family to purchase their future Auto's from Bob Brown. Andrew was the person who took the time to go over and help me set up all the features with my car and did a Great job. My opinion of the service I received was far better Outstanding!

Larry

May 6, 2015

Prompt, courteous, professional and knowledgable. service. Everything went beyond what one might normallyexpect when delivering one's vehicle for service. highly recommend

Brett

May 6, 2015

I really liked the overall selection. Every vehicle was exceptionally clean. Also I was able to customize my vehicle just the way I wanted it. if I had one piece of constructive criticism it would not be towards my sales associate but the general manager. My sales associate bend over backwards getting me everything I needed with a friendly attitude I cannot say the same for the general manager especially when negotiating add ons and price.

Cassandra

May 6, 2015

This was by far the easiest car buying experience I've ever had. Ryan Breckenridge was my salesmen and he was extremely accommodating to my needs and wants. He made the whole process painless and easy. They made sure I got the best deal possible and everything I needed in a new vehicle. I will continue to do business at bob brown for years to come, and will recommend them to friends and family!!!!

Chad

May 4, 2015

Michael Mcneley was great. He kept good communication with me during the process and was available when I needed him. My friends recommended Bob Brown and I'm glad they did. Thank you Michael !! Love my truck

Patrick

May 3, 2015

Luke Bowen listened to every detail I wanted and even went above and beyond getting more for my trade in than originally expected. Have already sent several people his way and if I need another vehicle for our company, I won't look anywhere else

Dawn

May 1, 2015

Your sales representative was very knowledgeable and helped answer any questions we had. We didn't feel pushed into a decision. We love our new vehicles and would gladly send anyone out who's looking for a new car.

Pamela

Apr 27, 2015

the entire staff was very friendly and so helpful. took plenty of time with me to make sure I was completely comfortable with my purchase.

Gialan

Apr 27, 2015

Bob Brown Chevrolet and Staff makes your visit very convenient. The advisors are punctual and always professional. These guys/gals go above and beyond your request to assure you are taken care of as a customer.

Aaron

Apr 27, 2015

Ryan Breckenridge did and excellent job answering every question that we had if he himself didn't have an answer he got it for us and that is all I can ask for in a salesman. We couldn't have had a better experience buying a truck and I would recommend Bob Brown to anybody who is buying a car.

Thomas

Apr 27, 2015

you representative kept me up to date as to the progress that was being made on my car for the recall. When a download was not going on schedule he told my and offered alternatives to just waiting. A loaner car was offered to help my meet my schedule and they offered to call when it was done.

James

Apr 23, 2015

From beginning to end, my experience was amazing. Both salesmen I had really cared about what I wanted, the finance manager was amazing, and the delivery person took time to explain everything and was great. Best car buying experience I have ever had!

Tracy

Apr 22, 2015

I felt very comfortable and my needs for a car were heard. It was a very good process. I would recommend them to anyone looking to buy a car.

Diann

Apr 20, 2015

I was most pleased. Great crew, fantastic explanation of services performed , and couldn't say how amazed I was on the clean surroundings and wonderful friendliness of the staff.

Mark

Apr 20, 2015

I loved my experience at Bob Brown. From the time I purchased the vehicle all the way through the service to put on my step assists everyone has ben exepctional. Kendal Cook was my salesman and he was so patient and easy to work with. His professionalism is why I would come back to Bob Brown! Kudos to Kendal. Thanks for a great experience.

Roberta

Apr 20, 2015

they treat us like we are royalty.Always friendly and know who we are. They are always ready to talk cars whether collectibles or brand new.

Jennifer

Apr 20, 2015

Very professional staff and efficient service at the QuickLube. Really appreciate the outstanding customer service and getting me in an out of there and on my way quickly.

Jay

Apr 20, 2015

The service representatives are always very pleasant and helpful. They welcome you to the dealership, inquire as to what the nature of you visit is, and promptly get you to the service writer.

Bo

Apr 19, 2015

The experience was great! This is the second vehicle with Ben Lewerke and will keep coming back to do business with Ben. I highly recommend anyone to do business with him. The transaction was smooth and love our new equinox. Great Experience every time!

Larry

Apr 17, 2015

Excellent experience.Excellent salesman. Excellent training on the new car.The facility was very clean and every one I met was very friendly.

Paul

Apr 14, 2015

Pat Sullivan is a fantastic salesman and a better friend. He has the best interest of his customer at heart and it shows. Thanks to Pat and everyone at Bob Brown for making this a pain free experience.

Nancy

Apr 11, 2015

We had a very knowledgeable sales person, who seemed sincerely interested in making sure he found us the car that fit all of our wants. There was no pressure,no double talking. Once we decided on the car everyone from the finance man,to the detail shop got to work. Each step along the way was explained. It was a positive experience,right down to the price we paid. We love the car. We will make sure others know how doing business at Bob Brown can benefit them and turn out to be a no hassle car buying experience.

Charles

Apr 9, 2015

This was the best experience I have had buying a car. Our salesman was pleasant to work with and provided all information we requested.

Joanna

Apr 8, 2015

I have purchased my last three vehicles at Bob Brown. I have and will continue to recommend Bob Brown to family and friends. The new location has been great!

Carol

Apr 6, 2015

I had to bring my vehicle in for a recall issue. Bob Brown employees are always very friendly and take time to tell you what work will be done on your car and how much time it will approximately take.

Michael

Apr 6, 2015

Our experience was good. The service people were friendly and communicated well. Other than the short wait to get into a bay, it all went well.

Russell

Apr 4, 2015

ericd & mattj went above & beyond helping me. i could not get better service anywhere else. thank you very much.

Tisha

Apr 4, 2015

I wanted a miracle deal and your team of friendly helpful professionals made it happen!! I will be coming back and recommending you to friends and family! Thank you!!

Richard

Apr 4, 2015

I've purchased 3 vehicles, cars, from Bob Brown Chevrolet to date, working with Alen Heggan is always a pleasure. Alen is very courteous, understanding, and truley has the customer's interests in mind in his work.

Mitchell

Apr 3, 2015

Everyone was pleasant to work with. The dealership itself was bright clean and beautiful. Very customer friendly. Our experience was top of the line. We would definitely buy a vehicle from Bob Brown again! :)

Harrison

Apr 3, 2015

Car in for warranty repair. Had to wait about 6 months from notification of recall until part became available from GM.

Bob

Apr 3, 2015

Everyone was very friendly with no pressure to purchase. I'll go back to Bob Brown the next time I'm in the market for a vehicle.

Matthew

Apr 2, 2015

My sales guy Ben Lewerke is the reason I came to Bob brown and the reason why I will go back

Rhonda

Apr 2, 2015

Dar Rohlfsen was my dealer through the whole process from the test drive, back at the lot explaining all the bells and whistles, answering my questions to getting a good trade for my car, finding "my vehicle", and the final transaction. I would recommend him as a dealer to anyone. I had to wait a couple of days due to money being transferred and for my car to come in but by time my money had been deposited my car was in the lot so everything was working out good. When I saw my car it was everything I had ever wanted plus some. Matt Johnson was excellent at explaining the different warranties and since I was on a tight budget, he worked with me on putting one on the end price of the car and buying the other one in installments, Courtney Deardorft went over everything inside and out of the vehicle, helped me set up On-Star's account and gave me a 101 course on operating the menu options.And then it was mine! I'm so glad I decided on the Chevy Equinox and going to Bob Brown. I am one happy camper and it even fits in my garage! :-)

Anthony

Apr 2, 2015

Everyone was very pleasant and helpful as was our experience everyday we went there during the week prior to the 1-day sale. Chris Coleman was always available for us and great.

Julie

Apr 1, 2015

Randy Hatch is always there with answers even after the sale. As for the service dept, the Car was done in less time then expected. Still need to bring the car back for the other recalls as GM has not provided details of when this can be done

Michael

Mar 31, 2015

My last oil change and tire rotation took only 20 mins. The guys answered all my questions about future maintenance, too. You have a knowledgable crew and I look forward to my next visit. Keep up the good work.

Heather

Mar 27, 2015

My visit was due to repairs I caused from a small fender bender. It didn't seem to matter why I was there everyone was VERY helpful and made the process painless. THANK YOU!!

Gary

Mar 27, 2015

Quick, efficient, work done very well, Bob Brown associates were definitely customer focused and treated me like I was their most important customer.

Anthony

Mar 25, 2015

We appreciated the time Chris spent with us and we actually had a great deal offered which we had to think on. Our 8 year old Silverado is perfect and we love it so will hang on to it a few more years. I know we will replace in one day and when we do, we will contact Bob Brown and ask for Chris.

Laura

Mar 25, 2015

This was the first time using the actual service department. It was for a recall situation. I was in and out in a timely manner and treated very well.

Michael

Mar 22, 2015

Recently had maintenance to replace a power steering pump and struts. After maintenance a knocking sound started in the area of tge passenger side front tire. Brought it in, issue was found and fixed.

Ricky

Mar 19, 2015

Brought our vehicle in for a recall procedure. Met by very pleasant personnel and promptly filled paperwork needed then escorted to comfortable waiting area. In and out in less than a half hour. Great experience.

Jacob

Mar 19, 2015

Mike Mcneley helped me find the perfect car for me that was also in my price range. He let me know as soon as I got approved and had the car and the paperwork all ready by the time I got there the next morning. I will be going to bob brown Chevrolet in Urbandale for many cars to come.

Landon

Mar 18, 2015

Jason was great, no hassle and a pleasure to deal with. Drake and manny in the service department were fantastic as well. Really worked hard to make sure I was happy. Thanks for your work guys.

Adam

Mar 16, 2015

Quick and painless service. Convenient shuttle ride to work and pick up. Service department individual I worked with was knowledgeable about what my vehicles issues easy to work with. Great service.

Shellane

Mar 16, 2015

I get oil changes and tire rotations regularly at this dealership. In/out quickly, no problems with work done, courteous, competitive prices.

Carey

Mar 13, 2015

I came in for a routine oil change and as always, the team was helpful, friendly and the service was completed quickly.

Patricia

Mar 13, 2015

Everything was done either by phone, text, or e-mail. I bought this truck sight un-seen and put my faith in your salesman Joe Pentland. He was my eyes and he really came through for me, what a nice man. Then you had two great guys deliver it to me. What more could a person ask for?

Jeff

Mar 11, 2015

My daughter has my car in Des Monies while she is at college. When the car had trouble I called the Bob Brown dealership and luck would have it I got Art Watson as my service advisor. He took care of my daughter's car problems like it was his own child having problems. What more do I need to say, "Call Art".

Stephen

Mar 10, 2015

Brock went above and beyond to come in and help us find the right car for our budget. He had been home sick and came in just to help us.. I appreciate the dedication to his job and his customers. Will definitely send others to see him.

Jeffrey

Mar 8, 2015

Quentin did a very good job of keeping me updated on the progress of getting my window fixed. It would not stay up. I dropped the car off last Saturday and he called me back to let me know you didn't have the part to fix it and you would have to order it with an approximate arrival date of the next Tuesday. We worked out a solution and he made sure I was kept updated on where we were at as far as timing and when I could expect to be able to pick up my vehicle.

Leeallen

Mar 8, 2015

My wife, Connie, and I purchased 2 new vehicles from Bob Brown Chevrolet and were treated extremely well. Pat Sullivan made us very comfortable and made the entire process go smoothly. We are extremely happy with both automobiles as well as the deals and treatment we received. We also would like to thank Tim Manning for his assistance and involvement. Thank you very much, Lee J. and Connie Weiss.

David

Mar 8, 2015

I was very impressed with the "go the extra mile attitude" that Dar demonstrated when I was selecting my new Vehicle. Being in the service industry myself, my standards are high. I can truly say that your salesman (Dar) and (Tim Manning) made me feel like this is the place where I want to buy my car. I have always owned Fords, but now I can truly say that I am a Chevy Guy... Ron Brown, should be confident and grateful to have these two great people on his staff. Bob Brown Chevrolet from this day forward, will be my dealer of choice.

Kimberly

Mar 6, 2015

Dennis was very helpful with my service visit - in fact, it was such a great experience that even though it wasn't the closest GMC dealer to my house, I ended up going to Bob Brown GMC a few days later and purchasing a new car and trading in the car that I had just serviced. I plan to service my new car at Bob Brown Chevy which is closer to my home. Thanks Dennis & the Bob Brown team for a great experience!

Rodney

Mar 5, 2015

This is our second leased vehicle from Bob Brown. Each time we have visited, Irwin Zuckerman has been the salesman we have used. We have recommended friends to use Bob Brown and ask for Irwin, as he has done a tremendous job facilitating the sale or lease of a vehicle. If it had not been for Irwin, I'm not sure if I would have left driving a Chevy (being a Ford guy) but the entire experience with Irwin led me to be comfortable and excited to drive a Chevy! Thanks Irwin!

Joseph

Mar 5, 2015

Laid back, yet professional. Quickly and accurately diagnosed the issue with our truck. Was upfront with estimates and why the estimates were different.

Daniel

Mar 5, 2015

I had some repairs done in the body shop due to an accident I was in. The body shop staff at Bob Brown Chevrolet were awesome. They made the entire process extremely easy and stress-free.

Phillip

Mar 3, 2015

your pickup and delivery system, the lady at the front desk and the driver, well the only thing to say, very professional, friendly and prompt in calling for pickup times. Very excellent..

Patricia

Mar 2, 2015

Everyone was friendly and explained everything well. Got right to work and I was out of there in no time. I find this every time I go to Bob Brown!!!!

Erwin

Mar 2, 2015

Timely work, they got me in, even though I was a bit late, and in a hurry to get to a 5:30 pm appointment. They got my work done in plenty of time, and on the road so I could be on time. Thanks much for the great service once again!

Rachelle

Mar 1, 2015

You did a great job fixing my car and getting it back to me as soon as possible. You went above and beyond by allowing me to use a loaner car while my car was being repaired.

Lynn

Feb 27, 2015

The Collision Dept went above and beyond what insurance expects... they did what the customer expects. Complete satisfaction. Thank you SO MUCH!!

Molly

Feb 26, 2015

Breck is awesome...honest, patient, trustworthy, no pressure, knowledgable. I had the same car for 10 years so getting a new one I was nervous and stressed out. He made me feel comfortable and made me feel good about my decision to lease. Matt was great as well. He made the tedious paperwork part fun, easy and stress free.

Roberta

Feb 24, 2015

Quentin Downing does a great job as a service advisor. He always gives us the information we need and makes sure everything goes smoothly.

Michelle

Feb 23, 2015

I was given an estimated cost of what the repair would be and was given an explanation of any extra charges. I appreciate getting my vehicle back so soon just like I requested.

Danny

Feb 23, 2015

I showed up without an appointment, just to see how long I would have to wait. I pulled up to an occupied stall, and was the next one in. I was finished within 1/2 hour of starting. Great service.

Jeffrey

Feb 23, 2015

Issue was handled perfect. Had defect on accessory that was added when purchased new truck last month. Decision was to just remove the original one installed and put on a replacement. Handled above and beyond what I expected.

Karoline

Feb 23, 2015

Provided me with additional information about my vehicle - things to look out for in the next few upcoming maintenance intervals. This information was very helpful!

John

Feb 22, 2015

I am always treated very well at Bob Brown Chevrolet. This was my third vehicle that I purchased from Dar and he makes the buying experience very enjoyable.

Randy

Feb 21, 2015

Nice showroom and lots of cars to choose from on the lot. Easy access with great location to test drive new vehicles.

William

Feb 21, 2015

Everyone was friendly and very helpful. We have received great personal service every time we have purchased a car here and will definitely continue buy our cars and truck from Bob Brown.

Shelly

Feb 19, 2015

Excellent customer skills - was greeted and explained service thoroughly to me. Thanked me and all the customers repeatedly for their business. Highly impressed with the customer skills of the staff!!!!

Michael

Feb 16, 2015

Did a great job! After the oil change and inspection, I used the car wash but the dryer did not work. The guys had me go through again, no problem. Problems happens, it is how you solve them.Thanks

Jodi

Feb 15, 2015

Replacing worn wind shield wipers that weren't taken care of at Quick Lube previously. Asked to look at and had told was alright, which they weren't

Janella

Feb 14, 2015

Friendly, professional service. Nice area to wait. Got right in. Checked out the car and found a needed repair that will be covered under warranty.

Stephanie

Feb 13, 2015

John was very good about returning calls, even though we played phone tag for at least a week. Finally got everything arranged via voicemail. Service was fast, thorough, reasonably priced and my car looks and drives beautifully. Prompt and friendly shuttle service, also.

Diana

Feb 10, 2015

Did a great job. Always very courteous. Would not go to any other Dealer. They are our Dealer for life.

Marcella

Feb 9, 2015

This WAS an extremely Great sales, customer service, and client/sales ratio! In all my years of working customer service, This HAD to be The Best SERVICE I have EVER received!From start to finish, it ALL WAS VERY EXCELLENT! Keep up the Great Work, all.!!!

Robert

Feb 6, 2015

Chris Coleman can only be described by 1 word. Rockstar! Very satisfied with our experiences with him. We were return customers of his and he always seems to put in extra work to get us into the vehicles we want. Will continue to try to send business his way.

Jeffrey

Feb 5, 2015

Everyone was very nice, answered our questions, and were very patient with us. Appreciate especially having the young lady help us set up the onstar and bluetooth and connect with my smart phone. She was extremely kind and patient. Also found our salesman and the finance person to be very kind and helpful. We had a great experience and will recommend the dealership to our friends. This is the fourth vehicle we have purchased from Bob Brown. You can't beat their deals or match their prices. The new facility is beautiful.

Richard

Feb 4, 2015

I returned a defective part and it was replaced free of charge. The parts department staff was very efficient and helpful.

Brandon

Feb 4, 2015

It was a great expereience. I had open communication with Dar and did not feel pressured at any point in the process.

Jill

Feb 4, 2015

My husband and I appreciated the personal attention of Al Heggen. He listened to what we were looking for and didn't try to push us towards what he wanted or needed to sell.

Brian

Feb 4, 2015

Clyde is more of a friend to me than a salesperson, which is the hallmark quality sales person and human being for that matter. He is an asset to your organization!

Jay

Feb 3, 2015

As always, service was delivered in a professional and courteous manner. Service technicians are always helpful and in goods spirits.

Amy

Feb 3, 2015

This is the 3rd time my family has used Bob Brown and it has always been a great experience. Dar is a great asset to Bob Brown!

Thomas

Feb 3, 2015

Great dealership. Always reasonable in negotiations and very attentive to service. I trade about every year with Bob Brown Chevrolet

Rodney

Feb 2, 2015

Had to have a battery put in - late in the afternoon. They got me in and out in about 30 minutes. Right before the snow storm hit. Excellent!!

Valerie

Feb 2, 2015

I was amazed at the Quick Lube. Very friendly and very well put together. Really neat place. 20 minutes, oil change and tire rotation...awesome!! Glad I got there early, was the first 1 in.

Glenn

Feb 2, 2015

I am writing in regards to my recent experience. I have already responded to the service department. I don't have a problem with the service however I am not happy with the price increase and then loss of car wash as I have been getting for my prior services. The rate went up about $5.00 then the car wash was taken away from the deal.Then I got a thank you letter, but then I got a letter via email that we have not see you and here are some discount coupons for your next visit, which would have been for the basic prior deal. Great timing, you have not seen me and know you have a better deal for me so here is the coupons after you already paid for your next visit.This is just a poor way of saying thanks to your customers. I would question if I should be sending my 2300 local families to Bob Brown whom have auto claims from my insurance agency when they have a claim or service needed.

Joseph

Feb 2, 2015

I was very impressed with the excellent customer service I received when buying my truck. Eric was extremely helpful and I am very satisfied with my purchase at Bob Brown Chevrolet.

Darwin

Jan 31, 2015

Everyone does their best to please. Excellent service, awesome sales staff and truly a family value owned business. Thank you.

John

Jan 29, 2015

Everyone was so kind and helpful. They were ready for me, took only about 20 minutes and I was done. I was very impressed!

Deborah

Jan 28, 2015

For my first oil change on the vehicle, OnStar scheduled an appointment time. When I went to the quick lube building, I was told that the appointments were taken care of at the Service Center. There was some confusion on which dept would change the oil but the Service Center ended up performing the oil change although it took a while.

Gina

Jan 27, 2015

Love the ability to call and see if the quick lube is busy and come over with no apt necessary. Good job.y

Russell

Jan 27, 2015

It was good except that I did not feel the Service Advisor (Dennis) cared that I was there; kind of like I was just a number and/or bothering him. Maybe it was just a bad day, as we all have them.

Richelle

Jan 27, 2015

I emailed Joe Koebke advising that I will be looking to trade in my current vehicle and gave him an idea of what I was looking for. I got an email back immediately and Joe put me in contact with Clyde Birks. Clyde was very good about keeping me posted on what was going on, and found me the exact car that I was looking for.

Traci

Jan 27, 2015

I had actually come up the day before and the line for service was quite long, I believe that there were at least 2 cars in each line for service. When I came back, I was happy to see that it wouldn't be such a long wait.

Darren

Jan 27, 2015

The oil change itself was quick although I waited outside for about 30 minutes just to get in. I just happened to pick a busy time/ day. I wasn't happy that you no longer do the free car wash. That is part of the reason that I go to the car dealership for an oil change. If I spend $50 on an oil change the least the dealership can do is give me a free oil change. Will have to rethink if it is worth driving to your dealership, paying extra money for an oil change AND not even get my vehicle washed. Can say that I was a loyal customer and that might change.

John

Jan 23, 2015

I purchased my Equinox from Bob Brown but was not aware of the free oil change until one of your advisors told me about it in the lobby. Top notch honesty, thanks John Mullins

Autumn

Jan 22, 2015

I thought the service was wonderful and everyone was friendly. One thing I would recommend is to make sure you remember who you drop your vehicle off to.

Dallas

Jan 20, 2015

I have bought 7 new vehicles from Bob Brown and are happy with the sales and the deals they have done with me.

William

Jan 20, 2015

I would highly recommend your dealership if you still offered free car washes. Now I will probably go to Karl Chevrolet.

Kelly

Jan 20, 2015

I leased my GMC Acadia less than 2 years ago. At the time of the lease, I was told oil changes were free to me while the car was under lease. On my recent visit to Bob Brown, I was informed that this was my last "free" oil change and that it was only suppose to be until I hit "around 24,000 miles. That is not what I was told at the time of my lease. I'm not likely to return my business to Bob Brown for oil changes or my next car.

Mary

Jan 20, 2015

I have no complaints about the service on the car or the timely manner it was done. What I do not understand is why with all the business you do and the money you make you are not able to offer a complementary car wash? Surely Bob Brown makes enough money that they could afford a free car wash.

Richard

Jan 19, 2015

I got the impression from Mr. Christie that I was bothering him at first... But then he decided to help me and he did a great job. Perhaps I was talking to the wrong person - I thought he was a Customer Service Rep..

Aaron

Jan 19, 2015

All is good in the quick lube. Take the coke out and put the Pepsi back in and it will be better yet.

David

Jan 19, 2015

Clyde is very personable and does not do the typical car saleman run around crap most salesmen put you through. He is a very straight shooter.

Ryan

Jan 15, 2015

The oil change process was fine...i have no complaints. But as far as the service department goes id have to pass. I bought a camaro from you guys a few months ago and have been getting a warning light on my rearview for onstar...i called a week ago and left a msg with a service advisor and never recieved a call back. Last night i called again to set up an appointment and the guy said he didnt know what i was talking about as if im the first person to have a warning light on the rearview mirror after about 15 min he said call back when im ready to bring it in...as if that wasnt the reason for the call...so i wont be bringing the car back for service....ill try another chevy dealer. I decided i didnt want the car like 2 weeks after i purchased it and wanted to trade it for something i could drive in the winter but that process was a hassle...seems like all that matters is getting the cars off the lot. Its cool though. I wouldnt recommend bob brown to any friends or family in the future though.

Kristina

Jan 14, 2015

The experience that I had with Bob Brown was A+. The salesman, Luke Bowers made the whole process very easy, while making it fun and also making me feel comfortable. Luke Bowers is a great asset to the company and I will be buying my next vehicle from him/Bob Brown, as well as recommending to friends and family.

Gialan

Jan 12, 2015

Bob Brown Service Management and Staff are always courteous and professional. They go above and beyond to please their customers.

Matthew

Jan 12, 2015

Everything went well. The associate worked hard to find the tires and get them to the building as quickly as possible. I felt like the service side to change two tires went a little longer than what it should have, but it was done by the time they told me it would be.

Betty

Jan 11, 2015

The recall took time to monitor the parts to arrive to complete the work. The work was completed within our requested timeframes although time was short.

Michael

Jan 11, 2015

Besides the wait for a salesman (due to being very busy with customers) our experience was wonderful. Chris was very helpful with our questions. We were treated very well, and would definitely go to Bob Brown for future automobiles.

Steve

Jan 10, 2015

My experience as usual was great!!! I was really impressed that the service manager i spoke too knew that I had purchased an extended warranty with the car, I did not purchase the car at Bob Brown. I will continue to use Bob Brown for all of my service needs for my Malibu.

Susan

Jan 9, 2015

The man that checks you in at the door your to go to is always so nice and when he checks you out its the same very pleasant he dose a good job for the Bob Brown name.

Shon

Jan 7, 2015

Worked with Kendall Cook he represents Bob Brown very well and this will be our 5th vehicle we've bought from Kendall and with 3 kids there will be plenty more down the road.

Denise

Jan 7, 2015

Cory Hartman was the best! I had looked at 3 other dealerships that same day and he was the only one who listened to what I was looking for. Therefore, he won my business! He made it smooth and seamless for me to get into a new car. A big shout out to Cory and thanks again!

Gary

Jan 7, 2015

Everyone at the dealership was really helpful & friendly Scott did a really nice jod getting us set up with our new truck

Virginia

Jan 7, 2015

Just a quick oil change and tire rotation which only took about 20 minutes. However, the line up to get in was 45 minutes which I've never had before. Guess that's good for you!

Larry

Jan 7, 2015

I needed a battery in a recently purchased certified used vehicle and I was impressed with the efficiency of your service department

Brent

Jan 7, 2015

Overall great service. Had truck aligned. However disappointed in the marks left on my wheels from the alignment machine. I believe better car should be taken to prevent scratching rims.

Robert

Dec 29, 2014

I brought my truck in for a recall and notice and they were able to check if my truck was affected by the recall. Everything was handled very professionally and it is nice to know my truck is safe.

Terry

Dec 27, 2014

Salesman Alan Heggen was very trustworthy and honest. We buy all of our cars from him. Entire experience was very easy and quick. Love this place!

David

Dec 26, 2014

I was and am disappointed that you are no longer giving a free wash after service. I have paid to use your wash numerous times because you gave free washes after service. I will now use a wash closer to my home. Bad decision bad customer service. I have purchased 6 new vehicles from you in the last 7 years and customer service has always been terrific.

Kimberly

Dec 26, 2014

They got my car in right away and when it was apparent it would need to be there longer than first anticipated they communicated that to me and gave me several options for next steps (wait, shuttle, etc). They could not have been nicer or more accomodating. The service waiting room was bright clean and comfortable.

Daniel

Dec 26, 2014

Pat Sullivan couldn't be a finer salesperson. His previous emails and his follow up were definitively professional. He and everybody I met that day were grinning and upbeat about my trade. It could not have been a better afternoon and I'm thrilled with my new vehicle. !!!!!!!!

Charles

Dec 26, 2014

The service is great, almost too great based on the wait to get in the bay, the issue will likely get worse due to free service on the new cars sold. Perhaps it is time to make an expansion :) . They did a great job but unless I have a coupon or something I will go elsewhere since a 25 minute wait to get into a bay is a waste of my time.

Sheri

Dec 23, 2014

Because of a bad service experience at Bob Brown on one occassion last year, I always ask for Bob Lundy when I call the service dept. Bob has never let me down and is always friendly, professional and informative. At my most recent service visit, not only was Bob able to fit my car in the SAME DAY that I called (it was not recommended that I continue driving the vehicle based on the issues that I was having) but he went above and beyond to help me review the warranty information that I did not understand and moving forward what would/would not be covered on my certified vehicle. While that level customer service is cause for an "Excellent" rating on your survey, I felt that his service exceeded excellence that day. I have to say that Bob went above and beyond for me that day, proving yet again to myslef- why I will never buy from anyone other than Bob Brown. I was having a tough week (everything that could go wrong WAS) and I asked about a loaner car. My nephew was in NICU and I was back and forth between home, work and hospital sometimes several times each day. Bob helped me secure a loaner car even when his normal hours that day had ended. I was able to avoid catching rides, inconveniencing my family when they were already stressed, etc. Furthermore, Bob called early the NEXT afternoon to tell me that my car was finished. As a VERY satisfied Certified Chevy Traverse owner, I would like to thank you for a job well done!

Kevin

Dec 23, 2014

Worked with Don in Collision. The estimate was quick, scheduling was easy, and when my vehicle wasn't done in the 2 days I was told Don made sure there was a vehicle I could drive at no extra cost. I grearly appreciated that. I also love that Bob Brown is one of the dealers that works with State Farm to handle the insurance directly. Very convenient.

Gregory

Dec 23, 2014

Fast,clean,informative,a very short wait for service and well explained on how the vehicle is performing. Art Miller our salesman did a great job getting us in very nice vehicles. we will return for new vehicles and service. Very nice dealership

Rochelle

Dec 22, 2014

it did seem like i waited along time. all 4 bays were full and i was the 3rd person in line and waited 40 min. Seemed like 2 bays were cars that must have had issues because they sat there with their hoods up most of the time.

Mary

Dec 22, 2014

I was treated respectfully and friendly. All questions were answered and I was told if I had more questions to call.

David

Dec 22, 2014

Alan worked with us to make the leasing deal that fit our needs and budget. We love the new car. Thanks

Kurt

Dec 19, 2014

Ryan was great. Price was right. Getting to know your vehicle session at the end was informative and at the same time cognizant of our time limitation. Group clap-off as we drove away with our new vehicle was first of its kind.

Janet

Dec 19, 2014

I miss the car wash. Absolutely did not like being expected to sit out in my car (25 degrees outside!) 15-20 minutes until they were ready for my car inside!!! The lady who handled my checkout was empathetic and professional.

Gary

Dec 18, 2014

Incredible. Very helpful! We came in looking for a vehicle ((used-low miles) or new). After looking at used and discussing with our salesman Brock we started to compare new to used. Brock new our situation with our car breaking down, traveling 90 miles to look at a car and the money we could spend. He was consistent with giving us many options rather then pushing just one idea. This allowed us to breath a little bit and get a handle on what a new car option would be compared to a used car. I'm very thankful that Brock came out and was the first person that we talked to. We are confident that we made a good decision based on all the info that we received. We now move into the service side of our purchase and hope that we will have the same result/service that we had on the sales side!

Kimberlee

Dec 17, 2014

Everyone was very pleasant. I was in and out quickly when it came time to pick up my car. I even received a call when my car was ready.

Jeffrey

Dec 17, 2014

Joe Koebke and Darwin Rohlfsen and the Tech person did a great job from sale to delivery of the vehicle!

Dennis

Dec 16, 2014

The visit was great and everything was ready to go as planned. All things worked out as expected.On a bit of a different note concerning the interpretation of this survey or any survey from GM--I am concerned that any rating less than a 10 or an 'Excellent' is considered a 'failure' on the part of a dealer. I do not feel that is fair to the dealer and/or the customer. If that is indeed the standard of how the dealership is rated then don't allow a rating system of 5 steps from 'Poor to Excellent' or '1-10', just allow a pass or fail rating. My point is that I may be completely satisfied with everything at a dealer and rate them a 9, just because I don't give 10's or I was having a bad day. Besides there is almost always room for improvement. I certainly do not understand how a rating of 9 would be considered a failure of the dealership in the eyes of GM. I agree that we should all strive to be a 10 but to expect that all the time is not practical. It is like saying that if I come in second in a competition I am the first loser or that getting an 'A-' in school makes me a failure because I didn't get an 'A.'

Adrian

Dec 15, 2014

I had a good experience, I took my car in for an oil change. the people there were nice and my car was done very quick and then I was on my way home.

Gary

Dec 12, 2014

Quentin worked me in to the schedule. My Impala with 11,000 miles had a fuel pump that was bad and I could only drive 10-20 mph.

John

Dec 11, 2014

One area for improvement in my preference is the process of pulling the cars into the bays. I was parked and waiting outside of bay #4 but had to pull into bay #2. There were other cars parked in front of all the others bays. Made it seem unorganized and confusing to some of the other customers. The car that was in front of bay #2 tried to pull in once the door opened but the technician had to wave him off so I could pull in. All the guys were very friendly considering the number of cars that were waiting for service.

Gregory

Dec 8, 2014

We just purchased our fourth vehicle from Bob Brown Chevrolet. Ever since our first purchase over 15 years ago we always go to Bob Brown first when we are in the market for a vehicle, whether new or used. We have always been fully satisfied with our experiences. The service we receive when we have to have repairs done also keeps us coming back. I am sure we could find cheaper vehicles and repairs elsewhere but I trust Bob Brown to treat us right every time. I will always go to Bob Brown first.

Paul

Dec 8, 2014

The day I was there, it was busy but the crew was efficient and got me through as quickly as they could. Although I had to wait, that has to be expected occasionally. None-the-less, I was pleased.

Connie

Dec 8, 2014

I was pleased with the two gentlemen that helped my son and me. I could tell my son was very comfortable there. I only went there because of him. Displeased with Tim who wasn't a very understanding person and didn't seem to have the time for my son or me. I know my son was hopeful he might get a second chance. He is an awesome salesman and as you know, works hard. It would be great if those in charge would be appreciative of hard work and realize we ALL make mistakes. Only the good Lord can judge.

Mark

Dec 8, 2014

Everyone at the dealership made sure my family and my needs were addressed from beginning to end. They all went out of their way to make sure we were satisfied and happy.

Thomas

Dec 7, 2014

When I arrived and I was tenth inline. I walked up to the showroom looked around and when I returned my vehicle was already being service. I sat down in the waiting area, had a soda, and my service was completed within the next 15 minutes. Great job. Efficient service. Being 10th in line I was still on my way home in under an hour.

Virginia

Dec 3, 2014

We were given a wonderful tour of the facility by Kendal Cook. this is the second vehicle I have purchased from him. I do not know her name but the girl that helped me with On Star was outstanding.

Carol

Dec 2, 2014

Once again I was very satisfied with my latest visit to Bob Brown Chevrolet for service on my Equinox. They are always very helpful, polite, and considerate.

Natalie

Dec 1, 2014

Jon H. was the most helpful person I have ever met. I don't know anything about cars other than how to get to point A to point B. He helped me understand and I felt he wasn't just reaching into my pocketbook. Thanks Jon! You'll see me again!

Christopher

Dec 1, 2014

I think the service department did a good job. I was a little disappointed that the quick lube staff didn't catch that I was low on battery coolant when I was there for oil change a couple days earlier. That would have saved me a service trip.

Ashley

Nov 29, 2014

My trip to Bob brown was extremely pleasant and stress free. It was my first time buying a car and everyone made the process easy and fun. They really listened to what I needed or wanted and did a great job finding the perfect car for me. I will definitely recommend to friends and family to come to this dealership and I will definitely return in the future.

Matthew

Nov 28, 2014

I am very disappointed in this GM product. When a transmission goes bad after 64,000 miles when GM knew it was a bad product in the first place. I am going to think twice before purchasing another GM product in the future. I have bought GM for the past 10 years switching from Ford. Please make a better transmission for the Traverse and back it up.

Paul

Nov 26, 2014

I think this was just an oil change on my 2014 Equinox. I really did like the gal that came out and put a number on my windshield. I then made a call to OnStar as my first 6 months was up. Then she came and got me as I was out of line but it was my turn to proceed. Very Good... Later in the day I went back as I was confused on charging a cell phone in the USB Port but I still wanted to listen to the radio. ...

isu_chevybowtie

Nov 24, 2014

Bob Brown is a great place to purchase a new Chevrolet. This is my first purchase, but was there with a friend before. Everyone at Bob Brown is friendly.

Cherri

Nov 21, 2014

They Changed the rules on our oil changes on my pickup.After some lengthy conversation Bob Brown made it right, even though Chevrolet was the ones that changed the rules since our purchase. Something, Bob Brown should take-up with Chevrolet.

Scott

Nov 20, 2014

I went in at 2:00, and by 6:00 I had a new truck that was cleaned up and ready to go. It is the 15th vehicle my family has bought from Clyde Birks.

Addie

Nov 19, 2014

There is nothing "Quick" with your quick lube. I waited 2 hours for an oil change. Time before that was over an hour.

Gialan

Nov 19, 2014

The quick lube personnel and service personnel is very polite and always professional. Great quick lube process for waiting customers as well.

Jerry

Nov 17, 2014

I felt your mechanics looked carefully at my vehicle, and, as a result, found things that needed repair that other places had never noticed. It rides better than it has in months! Thanks for quality work.

John

Nov 17, 2014

I enjoyed being able to shop on my own till I had questions. I enjoyed not having to be offered program after program. I had not planned on buying that day but, they had in inventory what I wanted and told me about all the discounts that I would have available such as retired military or Costco and so I wrote them a check and took home that afternoon my new vehicle.

Josh

Nov 16, 2014

I was very happy with my service experience. The only complaint is I scheduled my appointment and specifically asked for a courtesy ride to work when I called the week before. When I dropped my vehicle off, I had to wait over an hour for the next available courtesy ride.

Fred

Nov 16, 2014

Overall pleasant experience. Knowledgeable and polite staff. Easy to deal with. No pressure. Ryan (the sales person) was great.

Christopher

Nov 15, 2014

I went in because my key broke. The service rep fit it replaces within 15 mins. The parts guys and service guy were courteous and prompt.

Linda

Nov 14, 2014

My husband and I had an excellent experience thru out the entire process. I think this is the 6th or 7th car we have purchased from Bob Brown.

James

Nov 13, 2014

had recall fixed, done in 30 minutes, took car for oil change at express lube, very busy but took less than 60 minutes and got $10 off for veteran's day, thank you for honoring our servicemen

Melissa

Nov 13, 2014

They were great to work with, and did everything that we had asked them to do. They even found things that hadn't been done and fixed that as well.

Gerry

Nov 12, 2014

The technician that worked on my car was very helpful and made sure to look up my stats to be sure that the Cruze had no recalls or other issues or concerns. I wasn't planning on doing a tire rotation but the technician made me aware of a deal going on where I was able to rotate my tires for a discounted price. They measured my tires and ensured I was aware that in the near future I will need to replace my tires that are lower tread.

Steve

Nov 12, 2014

Our initial visit to Bob Brown's in search of a certified pre-owned car was on a Saturday. I normally deal with Clyde but he was out of town. Randy, in used car sales, was made aware of our previous dealings with Clyde. Randy went above and beyond to make sure we had all our questions answered. We purchased a car the following Monday from Clyde. It's nice to know that your sales staff support each other.

Samuel

Nov 12, 2014

Everything was very good with exception of a customer service person requiring me to contact my insurance agent when I already provided the info she needed. When I brought to her attention the contact she demanded was redundant, she offered no apology for the inconvenience or extra 15 minutes work took.

Richard

Nov 11, 2014

I stopped in to make an appointment for the recall on my car, and was offered to have it done then.

Kenneth

Nov 11, 2014

Love, love, love...Our truck...Can't Thank you enough for everything you did!...I flew from California, was upside down on my car and wanted a new truck for Dad in Iowa...Your Customer Service...Where do i start?...Top of line...I told you what i wanted...What i could afford...and you delivered a fully loaded truck, and an Outstanding deal, with every detail gone over and explained thoroughly! "You absolutely have a Customer for Life!" Much gratitude and thanks for the Best automobile buying experience EVER!!! Sandra Drew, and Kenneth Cooper"Customers for Life"

Roberta

Nov 10, 2014

we are always treated like royalty. Every one that works for Bob Brown is very good at their job and should be commended for their excellent service!!!

Dean

Nov 8, 2014

Great customer service, fast and easy. Love the individualized care. The young lady attendant was wonderful and went far beyond the norm to ensure a high quality experience. Also, love the free car wash!

Matthew

Nov 6, 2014

Alan Heggan did a fantastic job finding the right vehicle for me and working through some challenges to make the right deal focusing on my needs throughout. I appreciate the service he has provided me on my last three vehicle purchases. I would definitely recommend him and Bob Brown and find him to be fair and honest. I also appreciated that when I walked into your showroom someone was good about asking to help and tracking down Alan for me each time. Also worth noting is the great service Caitlin provides in reviewing the technology and features of your vehicle. Her personality and helpful nature are well suited for the position, she represents Bob Brown very well ending the overall purchase experience on a positive note.

Angela

Nov 6, 2014

I was really impressed on how everyone was willing to work with my needs and find me deal that would work with my financial needs I really appreciate the service we received.

Douglas

Nov 6, 2014

I had several question when thinking about purchasing a new impala. Dar was very helpful, he always returned my calls quickly and made it a great buying experience. I never felt pressured or hurried in any way. I enjoyed the tour of the new facility and was very impressed with everything. Being older, I was nervous about all the computer gadgets, but everything was explained to me so I had a clear understanding of my vehicle. I would certainly recommend Bob Brown Chevrolet to anyone.

Samuel

Nov 5, 2014

Bob Lundy has always treated me right. Your service center is very nice, and the shuttle is quite convenient! Thanks!

Raufjon

Nov 5, 2014

In my opinion, Art Watson has done fantastic work on my vehicle. Gentleman is very understanding and patient! He even settled the outstanding issue with the prior service technician. The only reason I did not given 5 Stars is because the issue in my current vehicle has not been fully resolved. Apparently, the root of the issue could not be identified at this time which I have found it unacceptable.

Valerie

Nov 4, 2014

Very good experience, I've purchased 3 vehicles from Bob Brown throughout my life. Will continue to purchase from Bob Brown.

Martin

Nov 4, 2014

Dropped in on an emergency basis, mid-day on a Friday. The service representative greeted me, listened to my problem & scheduled the appointment. Since I was going out-of-town, he stayed in contact with me via telephone & repairs were made to my vehicle. I picked it up Monday morning. No problem -

Betty

Nov 4, 2014

I had a recall on my buick and made the appt, took it out, Todd said probably take an hour, but think it was 45 minutes and I was out of there, with a free car wash. I have never had a problem with any time I have been there.

Chris

Nov 4, 2014

I needed to get my oil changed in my tahoe and it's really nice to be able to just pull in and they get busy and get it done. They had me in and out in about 20 minutes. Then I was on the road again. Extremely nice people to work with.

Kimberly

Nov 4, 2014

The recall was so fast and easy that they were calling me to tell me that my car was done before I even got to work riding the shuttle!

Victoria

Nov 4, 2014

From start to finish everyone worked really hard to make my deal happen,Dar was especially patient and kind while we settled on a purchase price. Great service and instructions on extras. Overall a great experience.

Claudia

Nov 3, 2014

Perfection! I referred a friend and she had the same experience. Thank you for treating us as equals; with respect and consideration.

Keith

Nov 3, 2014

I had my Captiva in for new brake lights. They replaced both tail lights. They did check my tires and recommended replacing them soon. I did request a quote on "mid range" tires. Unfortunately when I picked up my vehicle there was not any information at the desk.

Bryan

Nov 3, 2014

My wife and I purchased a 2008 Impala and a 2010 Traverse on the same day. Jason C. was our salesman. He treated us with the utmost respect and understood our situation perfectly. He made our car buying process a breeze. We had some concerns with our 2010 Traverse. Called the service department and got in without any issues. Bob got on top of things and it was fixed the next day. We have been very pleased since!

Terry

Nov 3, 2014

I called about a recall notice. They connected me immediately with the right person and appoint was made. I was quite pleased with the service when I got there, they got me right in and I was able to wait for the service.

Scott

Nov 3, 2014

Seem caring and understanding on the phone and want to get problem fixed but when you show up its like they don't care or remember what you are there for and have to explain it all over again. Other then that great

Carol

Nov 3, 2014

Whether I bring my vehicle in for an oil change or for another type of service, I have been very pleased with the work Bob Brown's staff has done for me. They have always been extremely polite and helpful. They take the time to explain everything thoroughly to me as well. They make me feel valued as a customer.

Rodney

Nov 3, 2014

I had a turn light go out - I just drove in - the crew had me out in fifteen minutes with an installed replacement. The service manager was very helpful - I wish I would have gotten his name - an older gentleman. The kind of service one doesn't typically experience these days.....!!

pcdraeger

Oct 23, 2014

I've used them twice now and I will only purchase from them. They are the only dealership that has gone that extra mile to put us in a vehicle without any of the games the other dealerships have played with us. They are awesome.

Katherine

Oct 23, 2014

Everyone was friendly and not overly "salesy" which was wonderful. I appreciated their straight forward and honest manner without feeling like they were pushing me toward a sale. Additionally, they were straight forward on price, listening to my requirements and getting to an agreement without any push back, haggling etc. This is the third time I have worked with Bob Brown in leasing a car and it was by far my best experience.

Lori

Oct 23, 2014

We were treat exceptionally well from the moment we walked into the dealership, until we drove away in our new car.

James

Oct 23, 2014

Eric is the salesman who worked on this for me. He was asked by me to find a newer used crew cab pickup. Eric gave me options as to what was available at Bob Brown. That same day he sent photos of what was in stock within my price range. Eric sold me my last vehicle and a trust relationship has been established and sight unseen I told Eric to write up a purchase on my truck and the next day he informed me that financing had been approved and I drove to Des Moines and signed the paper work and drove home with the vehicle. that same day. No hassels and no unexpected expenses. Perfect!Thank you.Jim Kwakenat

Phyllis

Oct 23, 2014

Sales definitely worked hard to get me in my choice the cruze. Appreciate being shown how the car works all the apps. Wonderful experience, would definitely recommend Bob Brown!

Victoria

Oct 22, 2014

Great experience, never had to wait, clear answers, very patient with me making decisions, great help in finance department, and great instructions setting up features in new vehicle

Kristin

Oct 15, 2014

I am a repeat customer of Pat's. He has always taken care of me and I will certainly purchase my next vehicle from him!

Steven

Oct 12, 2014

Just needed two visits again after a all wheel alignment to get it right and a straight steering wheel. But 2 visits, 2 car wash coupons, few hours and more test driving all is well again. Glad I was in vacation. Employer never understands these things. Duh give me a company car!

Jessica

Oct 3, 2014

I am loving my chevy spark. I am glad that I got something that is slightly bigger than my previous cars and that is newer. I cant stop smiling ever since I got it. All that matters I like it. Most of my family likes it. Its a very cute car to ride in.

Loran

Oct 3, 2014

Our experience was the best vehicle purchase experience we have ever had. Michelle was superb in so many ways. She had identified a vehicle that fit our requirements and had it close by when we arrived. She made sure we were comfortable during our entire experience and we felt that she was very honest and sincere at all times. We will definitely look to Bob Brown in the future!

FSHN4FN

Oct 2, 2014

Every person in the sales process was courteous and helpful. I would recommend Bob Brown for sales and service to everyone.

Ron

Sep 27, 2014

Excellent service and advice on the condition of my truck. Received a guide quote on tires with no significant pressure to buy. Really appreciated the way I was trested.

David

Sep 26, 2014

Service person seen immediately, got right in bay, went over truck needs, started sevice, finished on time, courteous, explained results of diagnostics, thanked me for the business, got coupon for wash & was all done. Perfect service!

Monnie

Sep 23, 2014

Michelle was very helpful and really listened to my needs. Matt explained the lease to me thoroughly. Everyone was pleasant to work with.

Barbara

Sep 22, 2014

My experience was outstanding. The vehicle intact was smoothly handled. I was transported to and from my home with minimal wait time. Couldn't be easier than this. Work was professionally completed on time.

Michael

Sep 21, 2014

I wish I could recall the names of your team who did the oil change and tire rotation. They did their usual excellent job as the previous two times. Be sure you don't lose them to another company because you have A-One folks at this location. They are always very polite and answered my questions about my car. Thanx for keeping my Cruze in good shape. Have a good one!

Kathleen

Sep 19, 2014

Work performed at the Collision Center was exactly as quoted and completed in the expected timeframe. Scott Sevenbergen was professional and helpful in answering my questions. Great job on the repairs!

Stephenie

Sep 19, 2014

I worked with Wes in the service department and he was great! The mechanic was great also! (Forgive me, I can not remember his name!) They both we very helpful in trying to identify the issue with my car!

Steven

Sep 18, 2014

We've been there before, and that's why we came back, very professional sales staff, we dealt w/Kendall Cook, and he is very good at what he does. We got individualized attention, and these guys did a great job in explaining all the Plusses of this truck. We are extremely satisfied and would recommend Bob Brown Chevrolet to anyone looking to buy a new vehicle.

Ann

Sep 17, 2014

I was very impressed with the service I received. Bob Lundy took the time to explain everything to me and wasnt a pushy sales service man at all. I would recommend Bob and Bob Brown to all of my friends and family.Annie

William

Sep 17, 2014

Always friendly service. Service was performed quickly and I was appraised of the work the entire time. I highly recommend Bob Brown for service

Ryan

Sep 14, 2014

The experience was wonderful. Bob Lundy was great and he kept in constant contact as to what was going on with my truck. He was always upfront, honest, and pleasant. Will be going back to purchase my next vehicle from bob brown...

Linda

Sep 14, 2014

The service tech, Dennis, went the extra mile when after i was checked in i realized i had left my drink in the car. He went and got it for me. I really apreciated this since i have a bad cold/cough and needed it while waiting.

Cindy

Sep 13, 2014

Everyone was very professional and the wait time was not excessive, but the PRICE was shocking! WAY more than reasonable. And they dont even vacuum your car mats anymore!

Ryan

Sep 12, 2014

My experience with this service on this date was good. The service was kind and professional. That being said, I'm still concerned about the cause for the work (seal of differential replaced) that was performed on my vehicle at Bob Brown. On 6/5 I had the front differential service on my 2005 GMC Envoy at Bob Brown. I then had an oil change at Bob Brown in late August during which I was informed about an "oil leak". I didn't have any trouble or leak before the front differential service was done but a couple weeks after the differential service, I had the leak. The service tech said he didn't think they were related but I'm not sure.

John

Sep 12, 2014

Service Advisers Art and Bob are both top notch. Very friendly staff at the service desk. Excellent Customer Service all around.

Randy

Sep 12, 2014

actually, after the oil change - the person forgot to finish something, and I had to come back, as the car was not working correctly. The manager and the guy who worked on the car was extremely appologetic and fixed the car. Bob Brown - you still do an excellent job!!

Betty

Sep 10, 2014

I called on a busy Saturday afternoon with a warning light issue. The following week I needed to have my car for rehabilitation transportation for my daughter. Wes returned my call and got me setup with an appointment on Monday. He not only checked my car out, he also assisted with getting the oil changed. His assistance provided peace of mind for our travel between hospitals and Doctor appointments this week. Thank you Wes!

Thomas

Sep 10, 2014

Bob Brown fit us in to do service on two vehicles back to back which helped us on my day off.

Bradley

Sep 9, 2014

The guys at the service center took the time to lay down boards to gain ground clearance to avoid any damage to my low profile car.

Thomas

Sep 9, 2014

Took the car in for recall everything went well and got it done in half the time we were told it would take.

John

Sep 9, 2014

Comment..Would have scored excellent all the way, the check list says top off fluids, yet my coolant resevoir is low and my low coolant light flashes intermit

Loren

Sep 8, 2014

I have purchased several vehicles there, and I am extremely well satisfied with the service and treatment, as well as the GM products.

Brad

Sep 8, 2014

Everyone at Bob Brown that I worked with on the purchase of my new Tahoe did an excellent job from sales to management to finance. They understand the true meaning of the word "teamwork". I am a business owner and I appreciate that the folks I worked with at Bob Brown Chevrolet are all about customer satisfaction.

Shannon

Sep 7, 2014

The entire team did an excellent job. I am sold to go to them when I look for my next vehicle in the next few years.

Kirstin

Sep 7, 2014

Bob Lundy and Todd Ferguson helped me get a part replaced that would have just been a pain in the behind for years to come!

Donita

Sep 7, 2014

I came in just before the holiday weekend was going to start for a test drive. Not only did everyone stay until I walked out with my new car. They were all happy and friendly and very welcoming. All of my new cars have been different brands, but I have a feeling that my next will also be a Chevrolet. The service at Bob Brown was what convinced me to buy a Chevrolet and the sales service certainly matches the service quality. The only complaint I have is that they wouldn't consider a buy one, get one free offer so I could also get the camaro I want!

Matthew

Sep 6, 2014

They understood we were a busy family with 3 small children. They helped us get what we were looking for fast and were willing to bring the car to us. That helped a lot. Getting the car set up for me was very helpful. I would not have gotten it done so quickly on my own.

CrateMan

Sep 6, 2014

Our salesman, Jeff Davis was very helpful. Even though we came in 25 minutes before close on a holiday, he never made us feel hurried or unwanted. He listened to us, answered all of our questions, and explained everything to us in great detail. I will be recommending him every time someone I know mentions buying a used car.

Russ

Sep 4, 2014

Very pleased with the new way everyone is given a number when they arrive to put them in line for service. No more guess work on which line to get into and having people who came later get serviced before you.

Bonnie

Sep 2, 2014

The staff was very kind, helpful & professional with me. They kept me informed of my cars needs & explained what was done to it at that service time.

Kimberly

Sep 1, 2014

I went to the dealership to get my recall done and a few other maintenance items. It was completed the same day and the service advisor Bob answered all of my questions.

Michael

Aug 31, 2014

Over all I was pleased with the experience they delt with my wife due to it being her car. The repair was made ahead of schedule and the vehicle was returned quickly, the only thing that upset me was when we returned the vehicle back due to another problem that had developed that was not there when we dropped it off originally the service representative wanted to debate about whether whose responsible for the cause. In the end the problem was fixed and I was not charged, but the way it was handled could have been done differently.

Sharon

Aug 29, 2014

Everyone was very helpful and patient. I felt they went out of their way to give me a good experience.

Scott

Aug 29, 2014

Michelle was extremely helpful. She went out of her way to provide the many iterations of information I requested without putting on the high pressure sales pitch. She gave me confidence that Bob Brown wanted to win my business and would do what it took to win it. Michelle arranged an impromptu test drive for me outside of her own working hours and gave me the flexibility to work a test drive into my wife's schedule as well. At the end of the day, she didn't give me any reason NOT to do business with Bob Brown and in the end was the main reason I bought my truck from your dealership. Good people, good price and an expectation of good service is what will help me recommend your dealership to others.

buhbuh

Aug 28, 2014

Oil changes on my 1 year old eqinox were fast , friendy, and above the call of duty. I was so happy with the work done. I wish I had purchased mu car from Bob Browns. I had nothing but trouble when I purchased from Randy Reeds in St Joe Mo.

Tracy

Aug 27, 2014

Great experience. Had exactly what I was looking for and the sales staff was extremely friendly, knowledgeable and fun yo work with!

Anela

Aug 27, 2014

Mike handled everything really well. I was able to get my car evaluated same day and get an appointment next day.

Chris

Aug 27, 2014

Great experience from start to finish, thank you. Only feedback I can give to make for a "world class" experience is to pull the car up when the customer comes to pick it up instead of handing them the keys and saying it's down on the side of the building.

123meme

Jun 23, 2014

Our experience was with the Ankeny location. We made several calls regarding a car and set up an appointment to test drive it. We drove 40 miles to the dealership and the salesperson wasn't there, and they didn't know when he'd be back - what did we want? When we told them, they laughed and said, "Oh, sorry, we sold that car an hour ago." They thought it was funny. No offer to show us another vehicle or reimburse us for gas. That was 2 yr. ago.We decided to give them another chance because they had a car we were interested in. We met with a salesman, drove the car and negotiated unsuccessfully. The next day he called with a counteroffer that was agreeable if certain things were fixed, he said he'd try to get it done right away and we made a deposit. Several days later we were told the chrome was fixed, a wheel was being fixed, and a new seat cover was on the way, but he couldn't get a tracking number. This went on for over a week, being told it was getting fixed/seat cover on the way.After 10 days we received a call from someone else in sales wanting to know why we hadn't picked up the car. We explained what the salesman told us, and the new guy said "that's not true, the price didn't include fixing that stuff, nothing has been fixed or ordered, it's being sold as is". We were stunned, there was no apology, no negotiating, just a "too bad so sad" attitude on their part. We declined the purchase and requested our down payment be refunded. We were given the impression they could care less if we bought it or not.We will never consider Bob Brown again, and will be very willing to share our experience with anyone who asks. We made 3 trips total to their facilities only to be treated with disrespect and deceit. Too bad so sad for them.

jesswilliams

Apr 22, 2014

Luke was a friendly and knowledgeable salesman. We had a great car-buying experience with him. We are quite happy with our purchase as well.

Ltorge

Jan 20, 2014

My wife and I went to Bob Brown in Des Moines, IA looking for a new vehicle for her. We were helped by Luke Bowers. He was awesome!! He was very helpful and informative on the vehicles we looked at. I will definitely be going back to him when I decide to trade my truck. Luke made the car buying process easy and fun! Thanks again Luke!!

IowaGuy

Sep 11, 2013

Bob Brown continues to deliver an exceptional buying experience. My trade in, a 2011 camaro CGM, was fairly valued, and the next owner will be very happy as I babied it and the vast majority of its miles are Iowa highway commute. Loved that car, which I got from Bob Brown in early 2012. I traded it to upgrade to a 2012 2SS convertible. The convertible has been rock solid. As a nurse servicing rural Iowa I need my used cars to be reliable and a little fun. I spend a lot of time in my cars. Bob Brown used cars have not disappointed.Randy was terrific. He had good knowledge of the model and was patient with my requests. At no time did I feel pressured. Even after the deal was sealed he took me on a tour of the new grounds. I could tell he was genuinely proud as he introduced me to support staff and talked about the facility.The sales manager I worked with understood that I wasn't there to be in a haggle match. Ask for a fair bottom line price and you get one. At a price not more then auction I kept my end of the no haggle agreement and purchased. My fellow camaro club members paid more at competing dealerships in the area. I didn't have my extra key or factory floormats in me.The took my word that I would send them and did not ding my trade in value. Dave is a master at his craft. The rates he finds is competitive with the best credit unions. When I told him I wasn't interested in loan add ons he did not sales pitch me hard. He knows his business and he knows his customers. He remembered my loan requirements from my last purchase (major bank, low apr, simple interest, no gap on used, etc).That cyber gray 1LT is on the lot now. Ask the sales team for a previous owner reference and I will be happy to talk on the phone with a perspective buyer. It's a great car and I would be lying if I said I didn't miss it sometimes; the roaring power of the L99 engine in my 2SS helps me cope, though.I'm currently looking at volts for the wife and will defiantly keep Bob Brown in my list of dealers to deal with. Very high on the list.

jorgensend23

Apr 22, 2013

The service was horrible and our salesman was pushy 2 weeks after we purchase the vehicle they called us back and told us we owed another thousand dollars on top of the money we had already paid. Their mistake became my expense The general. manager tim Manning was absolutely . . no help at all

bd2927

Nov 28, 2012

I bought a 6 year warranty battery 7/09 for $132.93. I needed to replace it 11/2012. I got 40 months out of the battery and the new battery cost me $115.39. I then went home and called Firestone, Tires Plus etc. I could have bought a battery straight out for about $120. The only reason I replaced it at Bob Brown was because I mistakenly believed the warranty would be worth something. Also I don't even know if the new battery has a warranty. No one mentioned a warranty and it is not stated on my receipt. I love my Chevy Tahoe but I will not be purchasing another Chevy product. Bob Brown labor costs are ridiculously overpriced. My Tahoe is 11 years old and several times over the past 11 years, I have had the vehicle repaired repeatedly for some of the same problems so I don't feel that I am getting better service for the price. Oil changes at Bob Brown most recently cost me with tax $41.78. In November, I had the oil changed at Meineke for $25.91. Also the tech at Meineke showed me some of the fluids that Bob Brown has been telling me needed to be changed, guess what? By appearance, those same fluids do not need to be changed yet. I think the tech should be telling me that according to the suggested schedule, yes, changes at certain mileage are suggested BUT at this time they fluids still appear to be OK. I am sick of the upselling.

lnsmith75

Oct 31, 2012

After having my Malibu in for sensor and warenty work; my car never drove the same. The service department repaired my transmission; the transmission works fine. but 7 weeks later we are putting new ball joints and new front tires on the car. I have been told by another mechanic (who has also purchased a car from Bob Brown this year) that it appeared the ball joint was not put on correctly. I have tires that had plenty of life still on them except where it wore hole on the inside of my tire in less than 2 months! My keyless remote also stopped working after the service, i took it back in to have it reset and they told me I need new remotes "they were both shot" wierd since I never used one of them and they both never worked after I pciked the car up. Save your time and your cars maintence and go somewhere else!

ryanmalone

May 30, 2012

I purchased a new 2012 Corvette from Clyde, he did an excellent job of taking care of me through the entire transaction! One of the best new car purchase experiences I've had in the past 10 years with the sales staff, financing and management teams! Will do business with again.

Hwk49ers

Mar 1, 2012

I was very pleased with Bob Brown and Kendal Cook when I went there to look for a car in my price rage. I was first looking at a used car and ended up leasing a new car for the same price range I was looking for. Kendal did an amazing job in helping me find that car. And the best part of everything is that after I bought my car, he took time out of his day to show me all of the features from bluetooth, to OnStar, to showing me everything under the hood. He could have just sent me on my way after I got that car but he went above and beyond after the sale and I really appreciated it. If you are ever in the the Des Moines area. Please go to Bob Brown and see Kendal!

pkeenan238

Feb 19, 2012

Called about the bad brake pads within 30 days would not do anything. The rubber on the window keeps coming out. But the salesman told us oh there wasn't anything they had to do to the vehicle when it was checked over before we picked it up because it was in such good shape. I feel we were overcharged on the extended warranty after checking prices elsewhere. We got an extended warranty with longer coverage on a vehicle 2 years older which was 4 wheel drive for $700 less. After checking on the internet prices they are way overpriced in that area. You would think brakes would be an important thing to check before sending someone off in a vehicle you sale them. Will not buy from them again. Also purchased 2nd vehicle just this week and am paying half the interest rate we got with Bob Brown. Will not purchase from them again.

RFIRKINS

Feb 14, 2012

We received wonderful service at Bob Brown. Kendal was very patient and helped us make the right decision as to what we were looking for in a vehicle. Everyone at Bob Brown made us feel like we were not just another buyer. Buying a new vehicle is a big deal for my family, and we are very happy and excited with the purchase our new Equinox.

markkim

Feb 12, 2012

My wife saw a vehicle on the Bob Brown website that interested us. I stopped by the dealership and was introduced to Kendal Cook. He located the vehicle, brought it around front for me, and we visited for an hour about the vehicle. He was very thourough and knowledgeable about the vehicle, and explained everything to me. We returned two days later and drove the vehicle with him. He explained again to my wife all aspects of the vehicle in depth. He also spent much time explaining the GM Certified Vehicle Warranty, and all of the different things Bob Brown does for their customers.He never put pressure on us, and although there was much negotiation with the final sale price and our trade-in value, he was very accomodating in spending as much time as was necessary, going back and forth with the sales manager, and ensuring we got the deal we felt was fair.During our purchase, Kendal had a serious family emergency, but stayed with us until we completed the transaction. He went above and beyond what he needed to do during that time. He had already earned our business, but earned our respect as well for ataying during this difficult time, putting his customer first. Although this was our first purchase through him, it wont be our last.

Littlenuge

Feb 11, 2012

I have not received a survey from GM to express my concerns about my purchase/service on my new vehicle. I am greatly disappointed and I am still not satisfied with the car. GM has lost a lifelong customer. I look forward to trading in this car.

jandjmiller

Feb 9, 2012

We went to Bob Brown Chevrolet looking for a specific car for our daughter. Starting with the phone call to the dealership right on through picking up the car, Bob Brown employees went out of their way to treat us right. There were NO high pressure tactics from Clyde or the sales manager. They gave us a FANTASTIC price for our trade in AND the car we bought. There was a problem with the clear coat peeling on one of the doors of the car we were buying and they fixed it. No charge, no hesitation and no increase in price. Clyde was the most down to earth car salesman we've ever met and very helpful. The only issue we had was with the lady doing the paperwork for the sale. She must have been having a bad day. We will definitely shop at Bob Brown Chevrolet aain!

tmsmith1

Feb 6, 2012

I went to Bob Brown because they have multiple dealerships, I knew what we wanted, & the reputation Bob Brown has. I worked with Kendal and he treated me like gold. His professionalism is beyond words. Kendal seen me through the process; making sure I was satisfied... When approaching him, he greeted me with a friendly smile, making me comfortable & put me first! The next day he followed up with me. With that & much more I could say, I sincerely appreciate your outstanding customer service & salesman ship Kendal. The diligence and dedication demonstrated to us the customer was high quality. Tracy

junior7313

Feb 2, 2012

This is the 2nd Vehicle I have gotten from Kendall Cook at Bob Brown Chevy. He has always given me the very best service before and after the sale. The service team has also done the very best every time I have come into the dealership for service or just asking a question. I woulod highly recommend them to everyone.

janchart

Feb 1, 2012

We have had a very good experience with buying new Traverse from Bob Brown Chev.Larry did a great job and did Lois. Thanks, Jan & Don Chartier

Spacefan

Jan 12, 2012

Very friendly and easy to work with. Answered all our questions. Gave us a fair value for out trade-in. Had a very good price on the vehicle we bought. Very pleasant experience all around. Will recommend to anyone who asks about where to purchase a vehicle.

IowaGuy

Jan 6, 2012

What can I say? Great experience. Contacted Internet sales for interest in a camaro 2011 base model. Internet sales called back within a few hours. Showed up and met with Billy. No pressure, and he didn't try to upgrade me to something I couldn't afford. The finance dept took some time, but they managed to beat my rate from PenFed Credit Union, which I didn't think possible. Saving money was worth the time. Left with a 2011 base model that I love. The car on the lot was a little dirty. They gave me my keys and we came out of the dealership to a shiny car. Nice touch.Will be back again in 2016 or 2017 for a Gen 6 camaro. Thanks Billy!

lmcasady

Jan 6, 2012

I LOVE LOVE LOVE MY NEW MALIBU LTZ! I switched from a Toyota Camry SE and I couldn't believe the difference in the overal ride! The seat adjustment is not limited to up or down, I don't hear the road noise, the Bose system rocks AND I'm getting great gas mileage! Thank you Clyde for taking the time to go over my purchase options and taking really great care of me! You ROCK! My sincerest gratitude, Lynn

carriekopf

Jan 4, 2012

I went to Bob Brown Chevy to look at at Chevy Traverse. I looked at the vehicle, took for a test drive, and loved it. Five minutes later, my sister-in-law called and said she thought she could get me a better deal, and another local dealer called me about another vehicle that I had thought was out of my price range. At that point, I could not make a decision. It was starting to get late, and so I explained why I was hesitating. Clyde was very patient. I know other dealers would have just said, fine, go buy some where else. However, he brought his boss Dave out, and explained to him why I was hesitating to purchase. They worked with me one on one, and explained how they came up with their price. I now feel very confident that I got a great deal and I love my new vehicle. I felt like they treated me the way they would treat their own family. I had a terrific experience and would buy from them anytime!

Sprieckmj1964

Jan 4, 2012

I LOVE my new Cruze! Get Up & Go, Steering, Breaks, Interior, Exterior, MPG, and MY shade of red. Im so glad my daughter suggested I visit with Clyde. I could have gone back to the former dealer, but I met the manager in your Service Dept. last summer & was very pleased with how I was treated. That meant a lot to me. Ive had several unpleasant experiences with situations in Atlantic, Council Bluffs & Omaha, NE. The attitude in the Service Dept. is important to women who DO know what theyre talking about.I plan to stop in for my oil changes and other necessities. I can hardly wait for your new location to open.2011 ended on a high note: The purchase of my new car. 2012 is going to be a VERY FUN year. I will truly enjoy my ventures away from home in my 2012 Cruze. I'm planning a trip to CO right now!M Joan SprieckWinterset, IOWA

Littlenuge

Dec 31, 2011

Thank you for making my purchase of my new Equinox so easy! With two cars to trade, I thought it would be difficult, but Kendal, Joe and Tony were all very easy to work with and gave me a great deal! They listened to my story and my needs and tailored everything to me. Thank you for everything. It was a great car buying experience! Happy New Year!

MBLevisay

Dec 29, 2011

Very profession treatment by all individuals we had contact and overall exceptional experience for this automobile purchase. We not would recommend but already have recommended.

llistongd

Dec 16, 2011

Wonderful experience buying my certified used Traverse from Billy. Everyone at the dealership was friendly and easy to work with. I never felt pressured into purchasing. All my questions were answered quickly and financing was easy. I couldn't have asked for better service or buying experience. I have already told many people about my postive experience at Bob Brown and was pleased to hear many of them had good stories about the dealership as well. I will be sure to visit them again the next time we are shopping for a new/used vehicle.

sertops

Dec 6, 2011

This is the second vehicle I have purchased from Kendal Cook at Bob Brown. Both Kendal and the dealership have always been very professional. The positive experience starts when you walk in the door, and continues though the sale, routine services, and as a returning customer. Kendal is the type of salesperson who is up front and honest, something which seems hard to come by these days. He has always worked hard for me, and treated me with respect and dignity. As a customer who can take their business anywhere to purchase a vehicle, or have it serviced, I continue to return to Bob Brown due to their customer integrity. Even after the sale, everyone has continued to go above and beyond to make sure I am pleased. As a veteran I also appreciate their acknowledgment of Veteran's day by providing all veterans with a free oil change on this specific holiday. Again, service above and beyond anywhere else I have been a customer. I would recommend this dealership to anyone looking to purchase a vehicle. I am not the type of person who normally gives a complete positive review, as I can usually come up with some issue and or area where things could be improved. However, my experiences with Kendal and Bob Brown have been awesome, to date I have no complaints!

barbarashultz

Dec 1, 2011

Kendal was great to work with. He made the car buying experience very enjoyable! I would recommend Kendal to anyone buying a vehicle! Everyone I dealt with at the dealership was friendly & helpful!

Edith Hayes

Nov 19, 2011

Eric was a pleasure to work with when I leased my new 2012 Chevrolet Cruze. He was professional, courteous, friendly, and trustworthy. I was also impressed with Mat Brown and his understanding and commitment to help me get a new car. The dealership's staff worked together to provide 110% service even delivering my car to Lincoln, Nebraska. Thanks again for all their efforts.

sparnell

Nov 12, 2011

While we only met Kendal a few weeks ago, we were very comfortable in returning to him for a second new vehicle purchase. The friendly professionalism with which he treated us on the first purchase made it a "slam-dunk" that we would return to him and Bob Brown Chevrolet for a second new vehicle.We were fairly certain that we knew what model we would be buying; Kendal asked questions to help determine the uses for the car would be and helped us settle on the new Sonic. When it comes time for any future vehicle purchase, be assured that we will be returning to Bob Brown Chevrolet and asking for Kendal once again!

sparnell

Nov 4, 2011

Customer Service and followup were exceptional, number of vehicles to choose from was very good, questions were answered promptly and accurately. Prior to the sale, the internet representative followed up; the scheduler re-scheduled for us with no hassles, then followed up to be certain we could meet the appointment.Upon arrival, our wait was very short before Joe introduced us to the "Traverse expert", Kendal.Everyone was very accomodating to us and our five boys ranging in age from 11 months to 17 years, including three with special needs. The vehicle was ready a day sooner than expected and exceeds our expectations in all ways. Kendal took plenty of time with us during delivery, explaining the features and controls - including a live demonstration of OnStar.We will be returning (soon) to purchase another new vehicle from Kendal and Bob Brown Chevrolet.

LKPatterson

Nov 2, 2011

We were very happy with our experience at Bob Brown. Kendal was wonderful and was even willing to stay until well after closing time to finish up with us. Dave was also very helpful and we are very pleased with our purchase.

bfeingold

Oct 28, 2011

Customer Service provided by the Salesman ensured that all of our questions/concerns were fully addressed. We were able to obtain an acceptable loan rate and term through the help of the Finance person. The salesman was able to answer most of my questions and address many of my concerns. When necessary he immediately sought answers to questions.The salesman was very friendly and took his time to make sure that all of my questions were answered and concerns were addressed.This car purchase was one of the easiest for me because I felt very much at ease working with the Salesman. Although the final price was higher than I had hoped to pay I feel that it was justified for what I received in return. The pre-owned vehicle is in excellent condition and Plan A with Extended Maintenace should provide many years of worry-free use.

KiaMom

Sep 29, 2011

My husband and I had been looking at cars online for several months. We could never find a time when we were both available to do the shopping in person. I found myself in Des Moines with some extra time on my hands, so I stopped in at Bob Brown Chevrolet. (There was a Kia we saw online that we liked.) Bill Fryer was the sales person that worked with me. He was so helpful and friendly!! Especially since I had my two kids with me - ages 5 & 9. (They loved the ride on the golf cart) I had never purchased a car on my own, but Bill Fryer made it a great experience. He was personable and professional and made me very comfortable with the whole process. When I stopped in at a local dealership I was dismissed by the salesman and told to come back when my husband was with me. Obviously, I never went back!! Bill, on the other hand, was happy to deal with me and my kids. We test drove the car, looked it over and took care of all of the paperwork. My husband and I were able to return the next day to sign the final contract. It took about 10 minutes of my husbands time and he loved the car too!! We are so glad with our whole experience at Bob Brown Chevrolet and will absolutely return when we replace my husband's car. Thanks!!!

Larson1963

Sep 29, 2011

This is my third car purchased at Bob Brown...each just gets better and better. Kendal is hands down, the finest salesman I've ever worked with! I couldn't have asked for a more easier, quick, fantastic experience! If you are looking for a salesman the is knowledgable and personable! Kendal is your man. I've known him 25+ years and he is the BEST! Thanks Bob Brown, I will be back!

j3jkranz

Sep 17, 2011

Very accomodating and helpful. Bill was very knowledgable about the Silverado. I was especially surprised when Bill drew up another $1,500 credit if I buy.

troutster52

Sep 14, 2011

I was browsing vehicle options online and came across a preowned vehicle that caught my attention. I chatted online with Megin and she did an exemplary job asking about my vehicle needs and trying to fit those needs. I asked her if I should ask for her and found out she wasn't even a salesperson! I told her she should be because she did a fabulous job.

g2r

Aug 20, 2011

My wife and I went to Bob Brown just to compare sizes of SUVs. We met Eric,who answered all our questions concerning the vehicles, showed us differant models, and our visit turned into quite an enjoyable buying experience. We drove home our new Traverse, thanks to Eric. It was just what we wanted and we felt no pressure. Thanks Eric and Thanks Bob Brown Chevy. We'll tell everyone about our experience.

reneemul

Aug 18, 2011

It was a great experience for my mom to purchase her first brand spankin' new vehicle overall. Price was great, the salespeople were great, and they worked with us. My only issue is with the last minute sales pitch to try and get you to purchase the rust "proofing" when you're in the middle of signing paperwork. I've purchased it before (during that last minute salespitch) and it doesn't work...and once we told the finance person we would be waiving the fictitious rust proofing, her entire attitude towards us changed and she became very short. I felt blamed for talking my mom out of it when I had personal experience with it not working. What should have happened, was she should have taken down the name of the dealership (George White in Ames) I purchased the waste-of-a-grand rust 'proofing' from and taken it up directly with that dealership for scamming me. That would have proved to me this dealership was selling a quality product and we might have gone forward with the purchase of the rust proofing.

iastun

Aug 10, 2011

I had a very enjoyable time working with Aaron and the sales manager that helped. They listened to what I wanted and needed in a new car. They got me the kind of car that I wanted at the price I needed and gave me a fair price for my trade in. I would recommend going to Bob Brown over any other Chevy dealer in the Des Moines metro area.

manderso257

Aug 6, 2011

The only negative thing I can say so far is that when I went to pick up my newly pre-owned vehicle is that when I asked my salesman if it had a full tank of gas his response was "it should be close." I work with the public everyday all day long and to me his repsonse should have been "let me go check and fill it up for you." Other then that my overall experience as been great so far even working with the service department, they get your vehicle in quickly and get you out in a timely manner.

ZoePuggle

Jul 30, 2011

We had a great experience when purchasing our new vehicle at Bob Brown Chevrolet. Our salesman, Eric Dowerah, was very low-pressure, which we appreciated as we were not sure if we were ready to buy a vehicle yet. We test drove the vehicle three times and never felt like we "had" to buy from them. Eric answered all of our questions and helped us find the vehicle that was the right fit for us. As far as customer service goes after the sale, Eric made sure to give us his contact information so that we could contact him directly any time with questions. We appreciated also that they were willing to negotiate price and show us the options that made the most sense for us financially. They worked with us to get a payment that we could afford. We were first time customers at Bob Brown and if we are in the market for a Chevy vehicle in the future or know others that are, we would not hesitate to return or recommend the dealership.

dconger

Jul 27, 2011

I have shopped and purchased new cars and trucks at other dealers over the last 30 years and have never had an experience like I had at Bob Brown's in Des Moines, Iowa. Jeff (Salesman) was great from the start. He greated me and did not try to show me what I didn't want, he listened to what I wanted and was very informitive about my car. Dave ( I assume he quotes trade-ins) was a very pleasant and a breath of fresh air. I have to say in the many years I have been car shopping, this is the first time I have ever gotten to meet the individual who quotes the trade-ins. He explained what and how he came to the price they wanted to give me for my Nissan...(I knew what it was worth from Edmonds for it's Trade-In value) he gave me more then Edmonds had quoted on the web site. He explained to me that they are in the business to sell cars and he wanted to make my experince a good one and be fair to me as well as he wanted to see me leave the lot in my Equinox...and he did. Tony (Finance) was as nice as the others. He was very sensitive to my needs and wants as far as payments as well as the down payment. HE WORKED WITH ME AND FOR ME...I will be sending everyone I know to Bob Brown from now on. This was the best car buying experience I have ever had. I live in Newton, Iowa and drove the 30 miles to Bob Brown...I would drive further. I have shopped at Karl's Chevrolet in the past as well as Nobel in Newton, I will not be returning to these dealers. They should take a page out of the Bob Brown play book on how to treat customers.

marti5

Jul 21, 2011

Doug was a terrific listener & believed the car was malfunctioning even though no one else had seen it in the act. The cashiers were a perfect finishing touch to a very positive experience. It had been years since we had shopped at that location but the professionalism of the service staff was outstanding. I like seeing people happy to be at work but not overly happy that you are needing their help. Thanks for making an unhappy moment feel like a "glad it happened here" experience. You have a great staff that likes to be busy & can show that they want the right outcome. Thank you!!

blhedrick

Jul 18, 2011

My husband and I came in on the last day of the month not intending to purchase a vehicle. They respected that I was purchasing the suv and did not side step me and address my husband. They gave me a great trade on my Saturn. My Equinox has "lots of extras" and Eric took the time to make me feel comfortable with everything. I should say "lots of extras" took lots of time. Having felt very appreciated by my Saturn experience, I am happy to say that Bob Brown is a great next step. Joe Koebke assisted me in the Saturn journey and was also a great reason for my focus on Bob Brown. He guided me to Eric knowing he would have the patience to deal with my unusual requests. I already know the service will be outstanding due to an issue with my Saturn and the amazing service Darrin Brown provided. Nice to find customer service, respect, and a quality product in this day of questionable products and services. Thank you Eric, Joe, and Darrin.

bbalmanzar

Jul 12, 2011

I had bad credit and they worked with me till i was able to get my brand new 2011 malibu. They are great from now on I will be buying all my cars at bob brown.

gibucki

Jul 8, 2011

Kaylinn called me within minutes of my submitting an online request. She was very pleasant and arranged an appointment for the time of my choosing.At the Bob Brown dealership, Alan Heggen was knowledgeable and cordial and provided me with information and answers to my inquiries.

Todd Perkins

Jun 30, 2011

I was looking for a clean late model Suburban on line in March and visited your site. Megin answered all my questions in a timely manner and always asked if i needed anything else. She followed up with me weekly to see if there was anything i needed and to see how my searc was going.I couldn't find what i was looking for preowned so i decided to purchase a new Suburban from my local dealer, Mankato Motors. I am pleased with the way Megin tried to help me.Todd Perkins507-327-7465

aliciacorron

Jun 28, 2011

Overall, Bob Brown Chevy and their employees were friendly, patient and knowledgeable as I asked questions and voiced my concerns. The price, sales people and the car itself led me to ultimately decide to buy the new Chevy Cruze.

tinaedwards

Jun 28, 2011

Bill Fryer was the best salesman I ever had. He wasn't pushy and went to bat for me when it came to my trade-in and he was able to answer all my questions. After buying my new car he walked me through everything from blue tooth to on star, thanks. Bill you are wonderful!

WarJCDen

Jun 21, 2011

We will never go anywhere else than Bob Brown Chevolet. What a delight it is to purchace a vehicle from people who really care and understand exactly what you have in mind. I and my wife find it very comforting to have this dealership in our city to use to purchace a vehicle. Thank-You Jon and Lois. You are the greatest!

kf0414

Jun 20, 2011

We went in on a Monday night to test drive a car and we were not planning on purchasing. We were able to recieve the price we wanted for our trade in with minimal games. Our salesman was great, he wasn't a typical "salesman" and wasn't pushy at all. He was very personable and made us feel comfortable. Unfortunately there was a lack of finance people there and the sale took over 3 hours from the start of our test drive to signing the papers. We also had a hungry baby and she was not happy by the end of the evening. We ended up rushing through the paper signing just to get out of there.

melcrispin

Jun 14, 2011

Lois Busmar the finance manager went above and beyond to get us into this car and we are truly greatful, she also made sure we understood everything inregards to our loan before we signed.Mike took his time explaining all the features on the car and gettting it set up like the bluetooth and the onstar.

timurban

Jun 8, 2011

I purchased a Volt from a dealership in Maryland and had it shipped to the Bob Brown Dealership. Although they did not handle the sale, they were very accommodating in receiving the delivery, holding the car for my inspection, and allowing Eric to give me a couple of hours of orientation to the automobile.

peach1

Jun 6, 2011

My wife and I have been Bob Brown customers for 35 years. We have bought six new cars from the dealership and the last two we purchased from Eric Dowerah. Eric is very knowledgeable and is never high pressure. Eric continues to keep in touch with us and is always eager to help if any problems arise with our vehicles. We recently purchased a new Chevy Cruze and thanks to Eric and Joe we are once again satisfied customers. Eric is one of Bob Brown's finest salesman and we would recommend him if you are wanting to buy a new vehicle. RGHinds

brendaflaming

Jun 3, 2011

The service I received on my visit to Bob Brown was exceptional. I used my experience, with Megin Nopoulos, in a training exercise in my own small business. I was pleasantly surprised when a representative called me back after I called about a used car (from the website). Megin called back within THREE minutes from my initial phone call. After I made an appointment for a test drive, Megin sent an email to me withing TWO minutes of our phone conversation. The email confirmed the time of my scheduled appointment, described the main entrance under the blue awning, included directions and a map to Bob Brown Chevrolet. I was able to test drive the car, within 15-20 minutes of my arrival to the dealership. Ed Olivetta was very informative about the car. Since it was early in my search for a car, I did not make an offer to buy the car, but Ed explained the price (and of course, was willing to sell the car to me that evening). Megin left two voicemails on my phone over the long weekend, as a follow-up. She wanted to make sure my visit and experience at Bob Brown was good. I am especially impressed with Megin, as she was very thorough, prompt, friendly, and her attention to detail was superb.

wathen

Jun 1, 2011

From the very first moment I walked in the door, I was treated with much respect by Billy Fryer. I have never met such a personable sales person. He did such a great job golf carting me around to check out all the vehicles that would fit our needs. His knowledge was impressive, and the fact that he actually cared, not phony at all, gave me great pleasure in dealing with him, and Bob Brown Chevrolet. The very next day I took my husband in there to look at the cars I had chosen and we left that day with our brand new equinox. Not only was Bill awesome, But Dave, the finance guy, did everything in his power to help us get the very best interest rate. Everyone there that we encountered was so helpful and just nice to chat with. I deal in retail, and i truly appreciate having such a wonderful team that helped us start to finish. To listen to someones needs, and budgets, and to give honest advice and opinions is rare these days. Seems either they don't want to deal with it, or they want to try to sell you something that you dont even want. THANK YOU BILL, DAVE, AND BOB BROWN FOR MAKING OUR VEHICLE PURCHASE A GREAT ONE!!!!

ryan23

May 30, 2011

Not to say I have bought to many cars, but I did sell them for 5 years. This was the best buying experience for me and my wife! I live 2 1/2 hours from Bob Browns. I found the Suburban that we were looking for (after 3 months of looking)on the internet at 4:30 p.m. on a Thursday and on my way home from work I called them and give them my trade info. Eric the salesman called me back 10 min.later, I told him where we needed to be on price and he called me back once more and they were so close we had a deal. Honesty is a big thing for anyone buy a major purchase and it goes both ways (for the buyer and the seller)! I told them everything about my trade I could and they were honest about there Suburban! My wife and I drove to Bob Browns on Friday morning and signed so paperwork and drove our (new to us) 2007 Chevy Suburban home and we love it! Eric did a great job with a couple of problems that we had with the truck. Bob Brown should be very proud of his employees! Everyone that we talked with was very professional and made us feel at home! When we are ever in the market for another car or truck they will be our 1st call! Again thanks so much for everything Eric and the rest of the staff at Bob Browns!Thanks and we love the ride!Ryan and Gena in Mt.Pleasant IA

Nancygift

May 27, 2011

Doug and Tony made this experience wonderful and so simple! This is only the second time I have ever boughten a brand new car and they made is such a delightful experience and treated me with respect and was professional but yet made it a very comfortable experience! I have already referred friends and family to Doug and Tony! I even got to pick the color that I preferred. Doug also kept in mind what car(s) would be a good fit for me since I will also be using this car to transport clients I work with. I would definitely recommend Bob Brown Chevrolet and Tony to anyone looking for a great selection of vehicles and to someone that really truly cares about what your needs are in a vehicle!! Thank you so much Doug!!

MarilynRoberts

May 27, 2011

I stopped at the dealership and just wanted to look at a Cruz. Mr. Cook wanted me to test drive one, but I was leaving town the next day so said I would bring my husband back in about 10 days. We went in thinking there was no way we could make a trade, but Mr. Cook showed us three different vehicles and told us of some rebates and discounts available. He did some figuring and we found out we COULD make a very good deal and save us money on our monthly payments. We are getting more for less! He stayed late to help us make this trade, to our satisfaction. There was not pressure at all. Both he and the business manager, Lois Enga, explained everything to us both before the deal and after. I would certainly recommend Bob Brown Chevrolet and of course Mr. Cook.

latknsn

May 27, 2011

In 2002, I purchased a new Isuzu Trooper from Bob Brown Isuzu. Last week, I traded that in on a new 2011 Chevrolet Traverse at Bob Brown Chevrolet. I had a pretty good idea of what I wanted and Doug Nichol identified several on the lot that more than my criteria. We went for a test drive & Doug was able to answer all of my questions, but there was never a high-pressure sales pitch. When it came time to find my exact vehicle, Doug identified one that was exactly what I wanted and it was already in transit to the dealer. I had it in just a few days!! Being a long time customer, I am very satisfied with my experiences at Bob Brown in Des Moines. Both the sales and service staff are exceptional! I would highly recommend them to everyone.

josephsmom

May 16, 2011

I would buy from Bob Brown again in a second. The salesperson Doug Nichol helped my husband and I lease a new 2011 Chevy Malibu. He worked with us for a month to run the prices that we requested and returned our phone calls promptly. The overall service was very satisfying!

rpoll0531

May 16, 2011

Doug was very thorough, patient with answering questions and made the experience of looking for a new car tolerable (noting I do not like car shopping!). My husband and I agree that this was one experience where we did not feel pressured. We love our new Cruze and the pricing with all of the options. Doug was great to work with and would recommend Bob Brown (and Doug) to family and freinds.

kjcomer

May 15, 2011

Kendall treats you with the respect.Buying A new car is A big decision for my wife and I.He makes it easier never pushes us to make A decsion,just told me let me know if I can help you guys.I have now bought 6 cars from Bob Brown chevrolet in Des Moines,IA 5 Of them from Kendall,I now consider him A friend.If we need another car Kendall and bob browns will be my 1st stop.

dmilewsk

May 9, 2011

I went to chevy.com to find dealers in my area for a 2011 Chevy Cruze and submitted an online request. Bob Brown Chevrolet was one of the dealerships I selected and I received an after hours automated email within minutes of my request. The following morning I received a personal email from Megin with links to their inventory. She also called a little later to see if I wanted to schedule a time to visit the dealership. When I visited the dealership Doug greeted me within minutes of walking through the door. After a short sit down to make sure he understood what I was looking for we went out to the lot and he did a thorough walk through of all the vehicles options while parked and during the test drive. Doug was knowledgeable of the vehicle, answered all my questions clearly and in general is just a very personable man. I have visited other dealerships and felt pressured to make a decision that day, which makes me uncomfortable. Doug spent the time to show me the vehicle and broke down how the payment plan would work, but at no time did I feel pressured.My visit was less than a week ago and I have already told a few family members and friends of my good experience at Bob Brown.

fmhicklin

May 3, 2011

Very positive experience, professional service. These gentleman went the extra mile to work out a very fair deal. My expectations were high and they exceeded them. My usual buying experience in the past has been rather negative/high pressure and this experience was the opposite. I would recommend them highly.

kochst

May 2, 2011

Since 1969 I have purchased six automobiles from Bob Brown Chevrolet. (five new - one used) I have been extremely satisfied with each experience. The sales staff have always been friendly, knowledgeable, and willing to answer every question, without being "pushy" to purchase a vehicle that exact day.This is especially true with this experience-- when I purchased a 2011 Cruze LTZ. My salesperson, Kendal Cook, went out of his way to make sure that I was 100% satisfied before, during, and after the sale was made. In addition, the business department made sure I was given all the possible options in financing, as well as extra features I could purchase at the time.Even though I am a little "sad" that the dealership will be moving to a new location which will not be as geographically convenient for me-- I am sure that I will still service my new auto at Bob Brown, and when the time comes in the future for another purchase, I am confident that Bob Brown will be at the top of my list for another automobile. By the way - I "love" my new Cruze - This is one great little automobile!

kzuercher

Apr 27, 2011

I had a great experience when buying my new car. Aaron was great help, informing me all about my car and has been very helpful with any questions I have had since I bought the car. The service department has also been very helpful, always checking after I have had service to make sure my experience was a good one.

wildperson

Apr 27, 2011

I chose Bob Brown based on my previous buying experience. I was in the market for a compact car with a good mpg rating for around town use. After reviewing many makes, I decided I wanted a 2011 Chevy Aveo LS. This is the base model of the Aveo, and exactly what I needed for around town use. Bob Brown had the Aveo LS, and they offered me a discount plus a large discount from Chevrolet. I decided to have A/C and cruise added. (Remember, the LS is a base model) The discounts I recieved covered the cost of adding both, and they installed the options in just one day! Jon and Joe are great salesmen, and a pleasure to deal with. I have purchased seven cars from them, and look forward to future purchases.

dlimo3

Apr 26, 2011

I liked that the salesperson was very helpful and friendly. I also liked he did not pressure me for a sale. I test drove several cars and went to a few other car dealers but I came back to Bob Brown. I liked the fact that they would deal with me and no just say this is the price of the car and there is no room to deal. Also dealing with the financial dept was very easy and they found me the best rate for the loan. Overall it was a good experience.

sgtechau

Apr 20, 2011

We were in the market for a used Buick Enclave or GMC Acadia. We found one listed the dealer's web page and came in off the street to see it. Doug was very polite, not pushy, but did take the time to get our information and follow up to see if we were still interested after a week or so. He was pleasant to deal with and gave us a fair price. No dealings with the service department yet and hope not to for a long while.

CMYanqui

Apr 20, 2011

Jim was able to get a loan for me even though I didn't have the best credit! He was very friendly and did whatever he could to get me into a car the same day! John was also a big help and signed me up with an extended warranty. He is the one who found the bank to give me the loan! Would definitely go back!

Hornit

Apr 19, 2011

I had very specific things I was looking for in a car. Even though Samantha didn't have anything at the time, she kept checking every week and sending me close matches. She kept in contact and was diligent in helping me find the right vehicle! Thanks so much for making my Internet shopping a great experience!

djkibbe

Jul 6, 2008

I won a 1963 Chevy Nova SS convertible 02/23/03 that Bob Browns has sold Lakeside Casino in Osceola, Iowa for a sum of $17,500.00. I have pictures of the car before I won it to show it leaked fluids on show floor. When I won it I got to sit in the car to take pictures I said the gear shifter is not screwed in, and then said the sun visors are not there they told me floor mats and sun visors and other things were in the trunk. They did not have the keys to show me. The would not let me take the car that night they told me I had to wait till Monday to go to Bob Browns in Des Moines to sign papers. The car was sitting outside when I stopped by Monday Morning. An employee told me they had to push the car out it would not start, the back window is ripped out, and that there are many problems with the car. I was taken down stairs where Kevin Preston told me we could sign papers there instead of going to Des Moines, he gave me papers to sign having another paper on top of the as is. I trusted them. I was told my car would be delivered to me on a roll back truck or enclosed trailer. (Instead Bob Browns pickup/trailer delivered it over gravel and there was damage done. The driver refused to give insurance name; I called police they said the car was in 3 different counties and did not know where damage was done so they could not do anything. I called the boat and Bob Browns both refused to talk or help me. I explained the car did not run the man delivering the car said not to complain I won the car free.(since when is taxes and fees free)The driver told me that needed new carburetor and fuel pump and little things and that the accelerator peddle broke but I can get a new one. I have tried to get Ron Brown to talk to me for over 5 years he has never once done it. Matt and Tim wrote letters and sent but where is the proof I denied anything I told them what I wanted done and they refused why shouldn't I got a car worth $17,500.00 instead of one that many dealers said was not worth even $3700. I feel Bob Browns should do all the repairs to the car to get it in that condition and if you checked with Old Classic Cars dealers the car is not worth that much to this day in mint condition but according to Des Moines Register Ron Brown had stated the car is worth closer to $22,000.00. Yet when I took the car to Bob Browns to trade it in they offered me $300.00 now where is the justice. I feel the IRS should look into Bob Browns books and see if this is a common practice for them. I have pictures of the car and TV 8 came and looked at the car after I won it the 2 people could not believe that was the car. Any questions I would be glad to answer I will return your eamil asap Unlike Ron Brown who still has never returned a call to me yet and I have called and left many messages for him to Please call me back in the last 5 years and he still has not done it and I doubt if he ever does.