Used Cars for Sale at Bob Caldwell Chrysler Dodge Jeep Ram in Columbus, OH

Evan Walker

Sep 29, 2016

Bob Caldwell did an amazing job in making sure I got the car that I wanted. Scott Lee took every single one of my must haves and got them for me. I was in and out in no time! Would absolutely recommend to anyone and will return in the future!

evanmwalker

Sep 29, 2016

Scott Lee did a fantastic job of getting me a good trade in on my old vehicle and getting me in the vehicle that I wanted. He took every single one of my must haves into account and I got all of them. IT was fast, easy and a great experience. Would absolutely recommend to anyone and will be taking my business back in the future!

Michelle

Sep 22, 2016

I purchased a 2012 Jeep from Cindy King and the whole experience was great from beginning to end. I wanted to wait a few months to write this, just to be sure. She called me tonight to make sure I was still happy with my purchase and i couldn't be more thrilled. I haven't had any reason to take to service so that's a 5 star right there. I would highly recommend this business to any of my friends and family. Thanks-I LOVE MY NEW JEEP!

Heaven Thomas

Sep 20, 2016

Scott was awesome and patient with me!!! They even kept my payment affordable was really important. This was my first car and I couldn't be happier!!!

jmblsw

Sep 19, 2016

My experience at Bob Caldwell was fantastic thanks to my sales associate, Scott Lee. He went out of his way to answer all my questions and concerns. Thanks again, Scott.

rtrautman

Sep 10, 2016

I was impressed with the service I received from Scott Lee, his manager Kyle Morehouse and Justin in finance. Scott and Kyle made certain I was a happy customer. Scott was helpful in assisting me and informing me on my options. I would highly recommend the entire team and send future consumers their way.

rtrautman

Sep 10, 2016

I was impressed with the service I received from Scott Lee, his manager Kyle Morehouse and Justin in finance. Scott and Kyle made certain I was a happy customer. Scott was helpful in assisting me and informing me on my options. I would highly recommend the entire team and send future consumers their way.

plum crazy ray 2014

Aug 27, 2016

Everytime I go there, I enjoy the experience!!! Bought a 2014 plum crazy RT new from them! I still love it! Talk to Dustin about buying next year! I'm thinking about a Challenger next time!

David_B

Aug 15, 2016

Leased a new Charger from Caldwell last weekend and the experience was as smooth as it gets! Dustin was extremely knowledgeable about dif't vehicles we were looking at, helped walk us through the lease turn in process, and the entire staff was professional and expedient! Price was better than advertised elsewhere and the car of course is fantastic! Would definitely recommend!

kimberly

Aug 14, 2016

I had a great time with the staff today. They were helpful, honest, and made the process smooth for me. Thanks Scott Lee and JB!

kimberlyab

Aug 14, 2016

I bought my first new car today from Scott Lee. He was very helpful and made today a lot of fun. I felt that the staff was honest and informative. I would recommend Scott and the finance manager JB Brentson. Thanks for a great experience! I walked away very happy with a Jeep Patriot.

BettyFocus

Jul 19, 2016

I called first to confirm that the car was available and went in and they were all ready for my test drive. Only downfall was We were told 30 minutes from when we sat down at the sales reps desk post-test drive and it took about 2.5 Hours from when we arrived to test drive and sign the paperwork. They should be up front about this once you say you're buying the car. This led my husband to be significantly late to work.

Tony S

Jul 4, 2016

Cindy King was great at helping us get into the car that I wanted. Very professional and a lot of patience dealing with me. Thanks Cindy I would definitely recommend you guys to other people looking to buy a car.

MikeDavislpn

Jun 27, 2016

I purchased a used car from bob Caldwell . I have been completely happy from the purchase to the finance , to the vehicle . The employees are all super friendly . Service dept is awesome , even though I bought a Buick I trust them completely with my service needs . I will buy my next car from them for sure

Livyliv

Jun 12, 2016

This was by far the easiest and most enjoyable car buying experience I've ever had! Brandy was my salesperson and was absolutely wonderful! I also had to deal with many of the others throughout about a week because of some things I had added to my Jeep Wrangler and everyone was as pleasant and easy to work with as could be! Customer for life!

jeeplove2

Jun 9, 2016

I was looking online for a new Jeep Wrangler and the dealership we normally go to only had 1 in stock. So I came across Bob Caldwell's site which had a huge inventory to chose from and did a pre-approval process online, had my approval within 5 seconds. Within another 2 minutes I received an email wanting to know when we could come in, an appointment was set up. Shortly thereafter I received a phone call from the salesmen with which we had our appointment to confirm that we would be there. We got there a little early for our appointment, just to look around, but once we got with our salesman, Scott Lee, and test drove, did the paperwork, and the very, very little negotiating, we were out of there in 2 hours with our new Jeep Wrangler. Scott Lee even came in on his day off to help us with our purchase. I will 100% go back to this dealership for my new car in a couple of months. Every person we saw inside the dealership was friendly and greeted us, I didn't feel any pressure at all, nor did I feel like I was being scammed like you can feel at other dealers. If you are in the market for a Jeep, Dodge or Chrysler product do not even think of going to any other dealership, you will not be sorry when go to Bob Caldwell. I have been telling everyone how great this process was and how easy and satisfied we are as customers.

Jeeplove2

Jun 8, 2016

I was looking online for a new Jeep Wrangler and the dealership we normally go to only had 1 in stock. So I came across Bob Caldwell's site which had a huge inventory to chose from and did a pre-approval process online, had my approval within 5 seconds. Within another 2 minutes I received an email wanting to know when we could come in, an appointment was set up. Shortly thereafter I received a phone call from the salesmen with which we had our appointment to confirm that we would be there. We got there a little early for our appointment, just to look around, but once we got with our salesman, Scott Lee, and test drove, did the paperwork, and the very, very little negotiating, we were out of there in 2 hours with our new Jeep Wrangler. Scott Lee even came in on his day off to help us with our purchase. I will 100% go back to this dealership for my new car in a couple of months. Every person we saw inside the dealership was friendly and greeted us, I didn't feel any pressure at all, nor did I feel like I was being scammed like you can feel at other dealers. If you are in the market for a Jeep, Dodge or Chrysler product do not even think of going to any other dealership, you will not be sorry when go to Bob Caldwell. I have been telling everyone how great this process was and how easy and satisfied we are as customers.

David

Jun 3, 2016

I purchased a new Ram Outdoorsman last week from Scott. I was very impressed with his knowledge of the truck and even made some suggestions to me on a truck that could save me money and meet my needs.I purchased the more expensive truck but was impressed that he gave me options and was not concerned about selling the more expensive truck. Thanks Scott!

Dave

May 31, 2016

I purchased a new Ram Outdoorsman last week from Scott. I was very impressed with his knowledge of the truck and even made some suggestions to me on a truck that could save me money and meet my needs.I purchased the more expensive truck but was impressed that he gave me options and was not concerned about selling the more expensive truck. Thanks Scott!

DarrylDodman

May 30, 2016

My wife and I stopped by Bob Caldwell, mainly to look at our options and to try to find someone who would help us get into a used vehicle. We had some credit problems in the past and had claimed bankruptcy only a year ago. Big Mel took the time to find out about us and our family, our history and, rather than trying to sell us on a cheap used car, Mel took the time to walk us through the options and guide us to the best choice. We expected to walk away with a $10,000 used car that we would pay way too much for. Instead, Mel set us up in a brand new Jeep Patriot that we LOVE and we are paying the same that we would have been on a beat up used car. We didn't come in looking for any particular car; we wanted to find a dealer who would work with us and go the extra mile to help us into the car we wanted. Big Mel was just the man to do it! If you're not sure if you can get a new car, go see Mel. He'll set you up right!

Jennifer Price

May 25, 2016

My husband and I had a great experience buying a new Dodge Ram. We got everything he needed and Brandy was wonderful to work with. They made everything very easy for us and also made it fun for a daughter as well. Great place to work with. Thanks!

Abbi H.

May 21, 2016

I was searching for a new car and chose this location due to the good reviews I saw online. Little did I know I would be driving away in my new Jeep. This location is fantastic and customer service was great as well. If I could recommend a specific person to work with it would be Melvin Austin. He worked very hard to get me a brand new car that fit within my budget. Thank you again!!

Krystenggg

May 4, 2016

I love my jeep special thanks to Dennis and Scott Lee for there assistance in purchasing my 2016 Jeep Wrangler unlimited.This is my second vehicle I've purchased from bob Caldwell and both experiences were beyond great!! Thanks again guys

Krystenggg

May 4, 2016

I love my jeep special thanks to Dennis and Scott Lee for there assistance in purchasing my 2016 Jeep Wrangler unlimited.This is my second vehicle I've purchased from bob Caldwell and both experiences were beyond great!! Thanks again guys

Allan G.

May 4, 2016

Let me start by saying that when I took my car in to address a recall, Franklin, my service advisor, was very courteous and professional. I was also speaking with Shannon, a sales consultant, who was also very attentive when my family and I went in to see different vehicles. We ultimately decided to go with a Lexus RX instead of the Jeep Grand Cherokee because of the poor level of service we received from the actual technicians and the poor quality of the Dodge Chrysler brand. We also felt that the MSRP on the vehicle was too much in comparison for the product you were getting in return. $42K for a Jeep Grand Cherokee or $52, for a Lexus RX fully loaded. It was a no brainer.Now the reason for my rating...The GM Justin Hamon has been asking customers to "give them a chance" or try to resolve issues with them directly before going public with online reviews and such. I tried that and got nowhere. After taking my car to their shop for a recall, (not because anything was wrong with my vehicle), Franklin came back with some suggested additional services. I agreed and paid $400.00 for those services. As soon as I got my car back and drove off, it wasn't even a quarter mile before my car shut off on me. I immediately called the shop and they stated that that issue wasn't normal and if it continued, to take my car back. I waited two weeks and the issue continued. I then took my car back to have them address the issue and they had the audacity to charge me to correct the issue. Then they came back and said that they would give me an in store credit of the initial $400 that I paid to correct the problem that they were charging me $1,000 for. I refused and asked for a refund. They denied my initial request. I then said that I would prefer to resolve the issue there, and if not, I would go to the Better Business Bureua and express my concerns there. The service manager then said he would give me $160 credit in the form of a check, and that I would receive it in about a week with the condition that I drop the issue and not contact the BBB. Two weeks passed and I got nothing in the mail. It was not till then that I decided to complain to the BBB. Surely, when I got to the BBB website, out of 20 complaints filed against the dealer, 18 of them was for "product/service". If you go back and read the reviews, you'll find a common trend that consumers feel they are being scammed by this dealer. I would rather buy the original parts and take them to a third party mechanic to address the issue since the exaggerated amount of money you pay to the dealership won't even guarantee any service. Not to mention, the "word" of the management team is worth absolutely nothing!!!

JohnX11

Apr 29, 2016

When you take your vehicle to the dealership you expect them to have the right mechanics and the proper equipment to be able to find the problem your vehicle very easily especially if you already had narrowed it down for them. I went to three shops to check out pricing and how long it would take to do repairs on my jeep coolant system and all guaranteed same day repairs at a couple hundred dollars lower pricing but of course I wanted dealer parts but just wanted to see what the main differences were between the competitions.To start off I bring my jeep in at around 8 a.m. on 04/14/2016 and was told it would be around noon before they knew exactly what was wrong and the service advisor asked did I have a ride and I did say I could have someone pick me up but I couldn't get a hold of him so I sat around till noon but they never even had started on the truck and I was seeing people offered shuttle rides and rentals. So by 1 o'clock I asked another service advisor about the shuttle and they were able to get me one to go home. This is on a Friday. I get a call before they closed saying they wouldn't be able to get finished in time so it would be sometime Saturday morning before they could finish. I already by then had rented a vehicle myself around 3 p.m. Saturday they call me saying they weren't able to finish my jeep and it would be Monday morning before they could finish. Ooookay. So that's 3 days of rental fees so far. Monday 04/18/2016 comes around and they don't finish until closing time and the rental had to be back by 3 p.m. so that was an extra charge for being late.So I have someone take me to pick my jeep up and I drive it around trying to finish some errands not noticing they didn't actually fix it and my coolant reservoir level was low. I run out of town a lot so my vehicle was parked Tuesday till the 04/28/2016. So when I get back I check under the hood to pre trip my jeep like I always do every week that goes by and noticed that the coolant reservoir is bone dry. This is around 11 a.m 04/28/2016 so I take it straight up to the dealership and they run a check on it which takes all day and I still have to wait the following day to find out that the water pump is going bad so they do the repairs. Had I not pre trip my jeep I could have ran around and blew up my engine running hot. The charges were phenomenal. For a fuel cap I was charged $24 with a pressure test of $101.70 but oh wait other shops that I went to automatically perform pressure testing so why did they charge me to do a pressure test twice? Doesn't make sense. I didn't receive any discounts for the rental. They said their mechanic didn't really mess up but if you really performed a pressure test the first two times charging me twice then how come the water pump failure wasn't caught then? I was charged for a drive fan which didn't need to be replaced unless it's damaged which it wasn't but they decided to switch it out anyways. I've always said never take your vehicle to the dealership because they will double charge you and repair things not necessarily needing replaced. I will see if I can talk to a investigative reporter and attorney about the double charges and Mopar part charges I found online way cheaper. If you are a dealership why would I be able to get your part for cheaper? SMH I was also told they knocked off the second labor charge per service manager like I was getting a favor done. Oh really? Charge me twice for coolant.. Had you fixed it right the first time that would have not been necessary. Don't let me get started on the ignition switch replacement.. Looks like a rookie job. Looks unprofessional and they leave grease in your car to clean up. For the price they charge can you keep my vehicle clean? SMHTotal charges for a coolant fix and other charges 1676.73 never again will I have them work on my vehicle and I suggest anyone else to steer clear.

Johann

Mar 22, 2016

I purchased a 2014 Challenger R/T Plus Redline in April of 15. My salesman is not there anymore, but I got a good deal and I work with Justin Green on service. He is great. I also met Shane and Brad, service managers. Both fine guys. I had a 70 Challenger and would get parts a lot at your store. So I already knew of Caldwell's reputation. Keep up your high standards. Not common these days. Lots of FCA dealers are not getting the job done.

JC23

Mar 20, 2016

My family had been using Bob Caldwell for years. Very reputable and reliable dealership. Sales and service can't be beat. However, the last time I went to Caldwell, it was a VERY unpleasant experience. As soon as I walked onto the lot I was greeted with attitude by salesman named CJ. He was very impatient and did not want to show me any vehicles, but I figured maybe he was just having a bad day so I didn't take it personal. Once I found a vehicle, he became very aggressive and very pushy. He kept looking at the time and was telling me that I needed to hurry up and make a decision on if i wanted the vehicle or not because he has things to do. He was constantly huffing and puffing and did not value me AT ALL as a client. Once we went inside, the insults continued. He tried several times to steer me towards another vehicle because for some reason he didn't think I could afford the vehicle I was getting ready to purchase (until he found out where I worked and how much I made - attitude seemed to change a little after that). Again, because we have been using Caldwell for years, I decided to go ahead and just purchase the vehicle. Overall, I'd recommend Caldwell because they are a great dealership otherwise we wouldn't still be purchasing vehicles from here after several years. Guess this time I just happened to get the bad apple out of the bunch...

lemonaid3

Feb 24, 2016

Scott came in on his day off to make our purchase of T &C van a seamless event. We could not be happier with our vehicle and buying experience. Thank you Scott , rare to find .David from Dublin

Amanda

Feb 23, 2016

I was looking for an easy going car buying process. I know it never goes that way usually when buying a car, but I came to Bob Caldwell and Brandy was excellent. She was easy to talk to and understanding of what exactly I needed and wanted with my used car purchase. I would definitely send friends and family to her to purchase a new or used car.

BReese

Feb 10, 2016

I did not purchase a vehicle from this dealer but I was present during the whole process of my girlfriend purchasing one. She had a 2011 Jeep that had very few miles on it but just wanted to trade in to upgrade to the newest version before she had to start worrying about any maintenance on her current Jeep. At first everything was fine the car salesman was very on top of things and contacted her quickly to come in and get a new vehicle. Of course the process took a little while as usual and yes he wanted to hassle a little more than most salesman but that's not the issue. After she signed the paperwork on a mediocre deal things started to become clear this dealership was not as it appeared. While we waited about a half hour for someone to take the new jeep literally across the street to fill up the tank. The salesman who had just sold us the car told us his techniques to trick people in to thinking they got a great deal as if he were teaching a coworker. A few days later my girlfriend realized the license plates that were put on to the vehicle were the ones from her old jeep. She tried to contact the salesman for the next week with no response. Finally she got a hold of someone who told her she had to come back to the dealership and they would take her old tags to give her a temporary one. After that was settled a couple weeks later she noticed a plastic pin was missing from the rear wheel well and her brakes had been squeaking as well so she decided to give the salesman a call only to find out he was no longer employed there. After a couple weeks of calling and emailing the dealership she was able to get a hold of a girl who said sure we can make an appointment for you to get that taken care of. When she went in to get it serviced they told her she did not have an appointment and the only way they service them is with a scheduled appointment. She took her phone out and showed them the message. They said they would look at it after seeing the message. Two hours later they were closing so told her they would get her a rental and she could come drop the rental off the next day to pick up her jeep. She told them she was done with them and would not do it so the manager said they would get her a rental and bring her jeep to her work the next day to which she said was their last chance. About a half an hour later an employee shows up from the rental agency and says she can ride back with him to the rental branch where she can fill out the paperwork. Already having been pushed around and going out of her way to deal with the inconvenience of this dealership she told them to just give her her car back. A worker from the body shop eventually pulled her car back around in his oil covered work clothes with no seat protector. He then proceeded to hand her the keys with a look of disgust, huffing and puffing, as if she was inconveniencing him. They sincerely made her feel horrible to the point of tears. After having to deal with employees having no idea how to get their job right, going out of her way to get their mistakes fixed, and being treated with no respect, they still did not get her issues resolved. This dealership is truly unprofessional, does not value their customers and lacks any form of integrity. I would strongly suggest not buying a vehicle from this dealer. If I truly did not feel this way, I would not have taken the time to write this long review. We will certainly never visit them again.

Nope

Feb 3, 2016

Scheduling an appointment is no different than just showing up. Came in early for a 10am appointment and it is now 11:45am. Still have yet to touch the vehicle for simple repairs. Oh, and this site is blocked when using their wifi. I wonder why.

Jennybrewer2412atgmail.com

Jan 29, 2016

Really !!! Just received a call from enterprise saying Bob Caldwell will not pay because they said I was in an accident . Well if I didn't need to wait 2 days for my transmission update or the tires they needed to order this would've never happened. I'm extremely upset ! Will never give them my business ever . No oil change , no warranty issues , nothing . They have lost my business forever .Jennifer Brewer

nyemah11

Jan 13, 2016

I Love my car Great deal great interest great salesman Scott is the name This dealership is highly recommended Thk you everbody so very much

JoeD.

Dec 29, 2015

I recently purchased a 2015 Dodge Challenger from Bob Caldwell Chrysler Dodge Jeep. I searched for this vehicle on cars.com and found the exact car I wanted to buy. When talking with the dealership, we discussed the the price of the new vehicle, the trade-in I had and what I could except as the settled price when coming in. I traveled over a 10o mile to buy this new vehicle and that last thing I wanted was any tricks. Much to my pleasure everything went as explained before I made the trip. I believe you to will have a similar experience, and would recommend Bob Caldwell Chrysler to anyone looking to buy a vehicle.

Steve

Dec 3, 2015

just purchased a 2016 dodge caravan from this dealership. I arrived knowing exactly which vehicle I wanted based on their website. I was able to pick which vehicle options I wanted and knew which one before I arrived. I didn't have to waste my time or the salesman's time by looking at multiple vans. Scott Lee was very helpful, the purchase was quick and pain free. The price was what I expected and what was advertised. Lower than other dealers I looked into....again, 100% on the internet. bottom line, I showed up knowing which van I wanted, Scott took me directly to it, we drove it, it was what I wanted, we agreed on a price, went to the finance office, they offered different extra warranty options, I said no, they said OK, signed the papers, Scott showed me how to do a few things on the van, I was gone in about an hour. In other words, the almost perfect vehicle purchase. The only way to make it better would be to get this to a 15 minute transaction ( just kidding) and get Scott a window shade so the sun doesn't blind him and his customer.!! (not kidding) the only complaint is that Scott wouldn't let me drive his golf cart around the dealer lot.....probably a good call on his part.

Coryf

Nov 9, 2015

Scott Lee at Bob Caldwell on Morse road Columbus oh was on top of it when it came to know the information about the new 2016 Ram Rebel. That's why I left with a new 2016 Ram Rebel. Great experience would recommend anyone looking for a vehicle to check the dealership out first.

Fonzy

Nov 9, 2015

I just recently purchased a new 2016 Ram Rebel from Bob Caldwell on morse road. After test driving the rebel I knew this was the one, we came back workout the numbers and was in and out within 2 hours. Very happy with Scott Lee and everyone I came in contact with was great. I would recommend this dealership to anyone looking for a vehicle.

India

Nov 3, 2015

Excellent service, fast and efficient. I would recommend this dealer to anyone. Scott Lee made the process of trading my car in easy and kept me at the monthly payment amount that I desired. The buying process received 3 stars because a couple days later I received a call stating that finance messed up on the rate I agreed to. It wasn't a major difference but I feel that I agreed to something and later they should not be able to change it. I was very disappointed in this. This was not something caused by Scott but by the finance department. I would recommend Scott Lee to anyone and will return in the future.

india117

Nov 3, 2015

Great service. I would recommend anyone to the dealer. I traded my car in, was able to get a monthly payment that I desire and was not there for a long long time either.

Chad

Oct 30, 2015

I got a car last week from them and very happy with my service and I would recommend Scott lee he was very good to work with !

JeepLover

Oct 8, 2015

I was referred to this dealership thru cars.com when I was looking for a Jeep Liberty or Grand Cherokee. I immediately got the standard form email saying someone would be in touch with me. Needless to say, the process & customer service after that was horrible. The salesman never actually called me, he only communicated with me by email (which were hit & miss at best). He was very rude when I told him I was only interested in certain models & a 4x4, as he was trying to push other models on me. I politely told him thanks for the time he put in but I wouldn't be needing his services. Then a day or so later I get another email apologizing if I thought he was rude, but he thought he could still help if I was willing to compromise a bit. I looked over their site & I did decide to look into another model. Unfortunately, I emailed him back telling him this & to see what he could work out for me... I never heard from him again in 3-5 days & I ended up buying from another dealer. WHAT A WASTE OF MY TIME!

ASENK

Oct 7, 2015

I have been having my Chrysler vehicles serviced by Bob Caldwell for over 2 years. I always work with Lenny, Todd, and Shane. If the vehicle needs to stay overnight to diagnose an issue or for repairs, I am always updated with a status. Shane (Service Manager) is always available to answer questions and take phone calls. When I arrive, I am always greeted by the friendly staff. Todd is also available to answer questions, should I need an in-depth explanation of a problem or repair. The team always has and continues to do a great job. I would highly recommend for all service needs.

picaridematos

Oct 7, 2015

I went in not thinking of trading in my car at all and walked out with a brand new car. They were very friendly, efficient and helpful. I would def.recommend this dealership. Thank you Scott Lee

Tim 12345

Oct 6, 2015

We stopped in Bob Caldwell on our way to a Competitor . We found a jeep Renegade we liked the staff was friendly and easy to work with and helped us set my son up with financing to estabilish his credit.great buying experience no haggling no pressure!!!! Would recomend to anybody

RoccoR

Sep 29, 2015

I just recently purchased a new Jeep Cherokee from the Bob Caldwell Dealership on Morse Road. I can't tell how easy it was and how expertly it was handled. Once we made a decision, our Sales Consultant John Palmer (Big John) < jpalmeratcaldwellchrysler.motosnap.com > walked us through each and every step in a painless and helpful way. I could not have asked for a more enjoyable process, as car purchases are not that glamorous to start with; but, Big John made the endeavor well worth the experience.

Holladay

Sep 28, 2015

I made an appointment, asked for approximate time of completion and was amazed when the job job was completed on time! Everyone I dealt with was very friendly and helpful.

Krissy

Sep 23, 2015

My husband and I were shopping for a new vehicle after an unfortunate accident. CJ was helpful from start to finish. He was laid back and made it as easy as buying new socks! :) I would totally refer anyone that I know to shop here for a car. The whole team made us feel welcome! I think we might have found a dealership for life!

B.Rose

Sep 12, 2015

The Service Department at Bob Caldwell does an excellent job informing me about the repairs neededto get my vehicle back on the road . The Service Writer was Lenora Jo and she was very professional . courtious , and kept me updated on the repair progress also went out of her way to be sure that therepairs meet my expectations . Bob Caldwell employees i have delt with are well trained , treat you withrespect and become a friend you can depend on to take care of your vehicle .

Jay

Sep 7, 2015

I have been to Bob Caldwell for many years buying vehicles and using their service garage. Although I have had a few bumps along the way, things were always made up to me and I left satisfied. Joe R has always hooked me up with the new cars I have bought there. Since he knows me we don't need to waste time and it goes quicker than if I go to another dealer that doesn't.

Repeat Customer

Sep 3, 2015

I just completed my second Jeep Cherokee purchase from Bob Caldwell. My wife purchased her Jeep a year ago and had some transmission issues. The maintenance department did such a great job fixing the problem, that when I needed a car I knew where to go and what to expect. Fair price, excellent staff, top notch service, rapid financing... Highly recommended

GinnyNewcar

Sep 3, 2015

I feel that the dealership was very friendly ,clean, and very formative about the vehicle that I was interested in purchasing. They was welling to get me near the amount of the payment that I needed.

mandielayla

Sep 3, 2015

I came in recently to look into trading in my vehicle and find a used SUV. I worked with Scott Lee and his trainee, Zac. After looking into my options and offering me a fair price for my trade-in, we found out I was able to lease a brand new Jeep Patriot and stayed around my budget. Scott and Zac were both very helpful. It felt like I was driving around with a few buddies as I was test-driving my Jeep. They got me in and out of there very quickly and smoothly. Everyone that we came into contact with was extremely helpful and friendly. I would definitely recommend this dealership for anyone looking to buy or lease a vehicle!

Repeat Customer

Sep 3, 2015

I just completed my second Jeep Cherokee purchase from Bob Caldwell. My wife purchased her Jeep a year ago and had some transmission issues. The maintenance department did such a great job fixing the problem, that when I needed a car I knew where to go and what to expect. Fair price, excellent staff, top notch service, rapid financing... Highly recommended

Tyler Z

Sep 2, 2015

I purchased a new Jeep Grand Cherokee last weekend and the whole experience was great. Scott was awesome from the moment I pulled in the lot! As a matter of fact, the entire staff was great. Helpful, professional, friendly guys. I have purchased plenty of cars in the past but this was by far the quickest, smoothest experience I have ever had at a dealership. I would recommend them to anyone!Tyler Z

Eric M.

Aug 31, 2015

Best buying experience ever. The dealership was amazing. Tobie Thebeau was the best I have ever done business with. She was knowledgeable, friendly, and gave me an amazing deal. She was a rock star professional and I will continue to do business with her and Bob Caldwell in the future. So when your out shopping for a new vehicle, give Tobie and Bob Caldwell a try. I sure am glad I did.

Amanda Mastella

Aug 27, 2015

I recently came into Bob Caldwell looking to trade in my old vehicle for a used SUV. I was greeted my Scott Lee and his trainee, Zac. After looking at my options and giving me a fair deal for my trade-in, Scott told me I was eligible to lease a car, which was around my price range and more practical for me at this time as I am planning on moving out of the country in a few years. We test drove a brand new Jeep Patriot, all the while it was like driving around with a few buddies. Everyone we came in contact with was very professional and friendly. Scott and Zac made the process very easy and worked hard to get us out quickly, as I had somewhere to be that evening. I would definitely recommend Bob Caldwell to anyone who is looking to buy/lease a new or used vehicle. Very happy!!

Joe9999999999

Aug 25, 2015

Received excellent service with a special emphasis on our Service Advisor Mark Cornell. He went out of his way to insure an excellent experience. This included noting recalls which could be serviced and obtaining a courtesy car when the service exceeded my expectations.

Mike

Aug 24, 2015

CJ did an excellent job matching me up with the perfect car! No painful haggling, just listening and responding to my needs.

Highly satisfied

Aug 18, 2015

Leased a new Jeep Gran Cherokee from Bob Caldwell. Every element of the process was first class, from Nick in sales, all the way thru the financing discussion and signing of the paperwork. Couldn't have asked for a better experience. Highly recommend that anyone in the market for a new vehicle check out the great folks at Bob Caldwell..

Abby M

Aug 17, 2015

I had a great experience with CJ! He was super friendly and gave me his honest opinions when it came down to picking out the right car for me. I ended up with my dream car -- all black Jeep Cherokee Latitude - and CJ made it happen. He went above and beyond to find my perfect car and even took a trip to the next car lot over to pick up a vehicle just for me to test drive while the car I wanted was in service. My Dad came with me and he had such a good experience that him and my mom came back THE NEXT DAY to buy himself his own Cherokee! If that doesn't scream "Excellent Customer Service" then I don't know what does!

sonny

Aug 17, 2015

Highly recommended! Knowledgeable, helpful staff.

s1776

Aug 15, 2015

Real service lives on with Scott Lee at Caldwell Jeep Chrysler in Columbus! After shopping around for a new to me vehicle I decided to pay a visit to this family owned Columbus institution. I had spoken with Scott Lee on the phone and when I was arrived he was happy to show me what was available. His friendly, down to earth non pushy attitude was a real breath of fresh air. He took the time necessary to show all vehicles that might fit my search criteria. Caldwell has a great selection and I found just the vehicle I hoped for to meet my needs. Every employee I was in proximity to took time to say hello but none were pushy. Scott truly went out of his way and even stayed late after a long day to make the purchase happen with good terms for me. You feel like you are working with a family there who care about their customers. Even after the sale they took time to follow up and address any minor concerns. If you are in the market for a new or used vehicle, treat yourself right by going to a fine American company who take pride in their service.. Ask for Scott Lee at Caldwell on Morse!

man1776

Aug 14, 2015

Real service lives on with Scott Lee at Caldwell Jeep Chrysler in Columbus! After shopping around for a new to me vehicle I decided to pay a visit to this family owned Columbus institution. I had spoken with Steve Lee on the phone and when I was arrived he was happy to show me what was available. His friendly, down to earth non pushy attitude was a real breath of fresh air. He took the time necessary to show all vehicles that might fit my search criteria. Caldwell has a great selection and I found just the vehicle I hoped for to meet my needs. Every employee I was in proximity to took time to say hello but none were pushy. Scott truly went out of his way and even stayed late after a long day to make the purchase happen with good terms for me. You feel like you are working with a family there who care about their customers. Even after the sale they took time to follow up and address any minor concerns. If you are in the market for a new or used vehicle, treat yourself right by going to a fine American company who take pride in their service.. Ask for Scott Lee at Caldwell on Morse!

steve1776

Aug 14, 2015

Real service lives on with Scott Lee at Caldwell Jeep Chrysler in Columbus! After shopping around for a new to me vehicle I decided to pay a visit to this family owned Columbus institution. I had spoken with Scott Lee on the phone and when I was arrived he was happy to show me what was available. His friendly, down to earth non pushy attitude was a real breath of fresh air. He took the time necessary to show all vehicles that might fit my search criteria. Caldwell has a great selection and I found just the vehicle I hoped for to meet my needs. Every employee I was in proximity to took time to say hello but none were pushy. Scott truly went out of his way and even stayed late after a long day to make the purchase happen with good terms for me. You feel like you are working with a family there who care about their customers. Even after the sale they took time to follow up and address any minor concerns. If you are in the market for a new or used vehicle, treat yourself right by going to a fine American company who take pride in their service.. Ask for Scott Lee at Caldwell on Morse!

Damon

Aug 14, 2015

Scott Lee did an excellent job getting me the car I want and took time to check back to make sure everything was going well.

Dude

Aug 11, 2015

My service tech,Denise,was as friendly and helpful as I could want.Got my service performed and was on my way with a smile.I would certainly recommend them.

OUBobcat93

Aug 5, 2015

I had done extensive internet research on my upcoming purchase. The exact vehicle I wanted was at Bob Caldwell and definitely at the most reasonable price around. I contacted the dealership via email and was immediately contacted by Mike King. He was extrememly helpful from the start and made the entire buying process very smooth. Would definitely recommend friends and family!

vdamron

Aug 2, 2015

Very friendly, knowledgeable employees. Kept me informed about the work being done to my car. Will continue to have my car serviced at Bob Caldwell.

bb2015

Aug 1, 2015

Scott helped me from day 1 at Caldwell. I knew I wanted the new Jeep Renegade, but I was waiting out the perfect one. Scott kept me informed and kept in contact to ensure that I got the car I wanted. I have been to other car dealerships where they are super pushy, but Scott knew that I was waiting on the perfect car, so he was not. So happy with my new Jeep Renegade and could not have asked for a better experience!

C0nservative63

Jul 31, 2015

Everyone at dealership so friendly. Process went very smooth. Pat our salesman was so helpful. He found the vehicle we were looking for and after our trade in drove it home that night

slwallrichs

Jul 29, 2015

Great experience. Went in to test drive and drove away in a new Dodge Ram 1500.Scott Lee took his time explaining all the buy/lease options and answered all of our questions with no high pressure tactics.

slwallrichs

Jul 28, 2015

Great experience. Went in to test drive and drove away in a new Dodge Ram 1500.Scott Lee took his time explaining all the buy/lease options and answered all of our questions with no high pressure tactics.

Swag

Jul 23, 2015

The gentlemen that helped me was very friendly, honest and made sure I received all the appropriate updates for my vehicle. He told me all the updates would take an hour and a half to two hours and they were completed in an hour and a half.

cargirl4

Jul 22, 2015

I have known the people at Bob Caldwell for over 15 years; they serviced my first Jeep, a 1994 Wrangler I bought in Pennsylvania before coming to Ohio; it lasted 20 years (good care and careful driving make a good long life). I then had to buy a new vehicle; I went comparison shopping first at other Jeep dealers. Caldwell was chosen for its good pricing; excellent servicing; friendly, professional sales staff; and great care of my first Jeep. My sales representative, Jimmie McDuffie, is absolutely fabulous. A great car dealership!

Scottyg

Jul 17, 2015

Friendly people and not pushy like most dealers and all options in buying and leasing were explained clearly very nice experience and would buy again

Royalhood

Jul 11, 2015

2 recalls were performed, all recommended performance services were done at proper milage interval. Service Advisor Mark Cornell was able to factor these all together and I will go back to Mark as I did only two days later for another vehicle of ours. 7 paid services for $1000. 2 free 25 point inspections, and 2 Safety Recalls for free. I've decided to go to the Express Lube now all the time again. Please continue to keep the cars cleaned up of fingerprints as kept clean in the past. Service is so important for me. I spend plenty in Service to justify keeping middle age cars like mine operable! I like Caldwell's new stripped down versions they make available along with new premium packages for the status minded. Chrysler is well here.

boej83

Jul 9, 2015

This was 5 starts but I had to take a start away due to recent events. I work midnights and sleep during the day. I was awaken by Bob Caldwell Automotive blowing up my phone during the day. They called to inform me that my funding for my new car was in jeopardy because I needed to provide proof of residency. I had just moved to a new place and explained to Bob Caldwell that I did not have anything yet with my new address but it's like they aren't listening to me. So now I'm highly upset because I don't know if I'll have a car anymore and having anxiety due to this. I was ensured on the day that I got the vehicle that everything was ok. Now this happens

DougB

Jul 7, 2015

Went in just looking at the vehicle and walked out with a brand new wrangler. Outstanding sales personnel made it all possible.

Erik

Jul 6, 2015

Scott Lee was a huge help with my purchase of a new 2015 Dodge Dart. I recommend anyone who is looking to go see him. He understands what you're looking for and waste no time in finding it for you. Super fast and excellent service. Thank you

Skippy McSkipperson

Jul 3, 2015

My service advisor Justin is always awesome! Very attentive to my needs and expectations. Very good at keeping me updated during the day while my vehicle is being worked on. I have owned a lot of Chrysler vehicles and currently own 3, if my service keeps being this good I don't think I will ever change products. I love the Bob Caldwell dealership!

Wrangler Owner

Jun 30, 2015

I arranged to meet with CJ Harris on the purchase of a new 2015 wrangler. He was fully prepared when I arrived so we were able to start the process right away. He was very knowledgeable on each of the Jeep wrangler models and without steering me towards any particular one he was able to share pros and cons with each after understanding my plans for use of the vehicle and planned duration of ownership. After a couple of hours of test driving different jeeps we worked up a couple of options and I comfortably left the dealership without finalizing my decision or feeling pressured. I called CJ the following morning and told him that I had made a decision. After a very brief discussion and finalizing the numbers I arranged a time to meet him to complete the paperwork. Upon returning, he was prepared with the paperwork and we quickly wrapped up the deal and I was on my way in about 30 mins. It was a no hassle experience and the team was courteous, professional, and quick!

Romie & Jennifer

Jun 26, 2015

My wife and I purchased a 2015 Dodge Journey R/T SUV yesterday. Our experience went very well. Our original salesperson had an appointment that ran long so she asked another salesperson to assist us. His name was Scott Lee and he took good care of us. He was very knowledgeable not only of the vehicle we were interested in, but also in the many discounts/rebates that were available to us, and of the sales process. My other lease will be up soon and it is very likely I will return there.

B-rent

Jun 24, 2015

I had a very good experience at Bob Caldwell. I purchased a Jeep Grand Cherokee from Mike King. He was well informed and didn't try and over sell to me. After my pruchase Mike called me up and met me to drop off my new mud floor mats so I wouldn't have to come up to the dealership. Greatly appreciated!!! Thanks Mike!!

martin1939

Jun 20, 2015

Mark Cornell, the Service Advisor, assisted me through my initial call and during the service. The connection is much improved on the starter and tighter.

travismsoccer

Jun 19, 2015

My car broke down due to a recall issue. I figured it would be a week or so before the repair, but it only took a day. Mark killed it, let me know what was going on every step of the way. I have not always had great luck at Caldwell, but it looks like they are making some very positive changes. After my last experience with them, I was not going to buy another Dodge, but this most recent one has changed my tune.

jeep2015

Jun 7, 2015

I walked in told Mike King what I wanted and what I wanted to pay he got the deal done.. In and out,quickest car buying experience I have ever had! Thanks Mike King.

Scott G

Jun 4, 2015

leased a new Ram Big Horn 1500 dealt with Scott Lee he was great these guys take time to explain all options and go over everything in detail for you to understand. No high pressure sales at all, they treated us like family. The best experience I have had on a new vehicle purchase I would definitely send friends and family to make a purchase with these guys.

Nath

Jun 3, 2015

The dealer made a great deal with us on getting a new car & trading our old one in. I really loved the service and quality.

New Jeep Owner

Jun 3, 2015

CJ provided me with outstanding service from start to finish! I was very impressed with how he was able to recommend vehicles that fit my needs that I actually thought were stylish as well! I walked away with a Jeep, and he was very clear about the process until it was delivered! I will shop with him again and will recommend him to anyone in need of an honest and personable salesman!

Dave P.

May 28, 2015

This is the 3rd car I have purchased from Bob Caldwell. Professional, Understanding, Patient and Courteous are a few words that come to mind when purchasing a car here. Tim, personally took care of me and listened to all my needs before showing me vehicles. I appreciated this so much! I would never hesitate to take or recommend my family and friends here. Always a pleasure purchasing a vehicle here and you don't feel like a customer, you feel like family. Not many places make you feel this way. Thanks again!

Dave Patel

May 27, 2015

This is the 3rd car I have purchased from Bob Caldwell. Professional, Understanding, Patient and Courteous are a few words that come to mind when purchasing a car here. Tim, personally took care of me and listened to all my needs before showing me vehicles. I appreciated this so much! I would never hesitate to take or recommend my family and friends here. Always a pleasure purchasing a vehicle here and you don't feel like a customer, you feel like family. Not many places make you feel this way. Thanks again!

Dave Patel

May 27, 2015

This is the 3rd car I have purchased from Bob Caldwell. Professional, Understanding, Patient and Courteous are a few words that come to mind when purchasing a car here. Tim, personally took care of me and listened to all my needs before showing me vehicles. I appreciated this so much! I would never hesitate to take or recommend my family and friends here. Always a pleasure purchasing a vehicle here and you don't feel like a customer, you feel like family. Not many places make you feel this way. Thanks again!

Travis Green

May 25, 2015

I recently purchased a new Jeep Grand Cherokee from Bob Caldwell Jeep. Brian Ball, salesperson, was amazing. He made the process very easy. He was very informative and friendly. I recommend going to see him if you interested in a Jeep or Chrysler. It was my first making a big car purchase and he made it everything go smoothly. He got me setup with the right car for my needs which is most important. Thanks Brian love the new car !!!

Warren PK

May 22, 2015

Just purchased a brand new dodge! i was very happy with the customer service in which Mr. C.J. Harris provided for me. he was very knowledable and knew exact numbers, as i was very cautious in knowing exactly what i was getting myself into. Mr. Harris was vey persistant with the sale and kept a wonderful attitude throughout the whole sales process. he even came in before his work schedule to ensure that the sale was completed properly. i am now a proud owner of a dodge dart ad its all because of Mr. Harris. thank you. we need more people in the world with personality and good attitude like yourself. keep up the good work.

Rubicon15

May 21, 2015

CJ Harris in sales is great! My brother let me use his Chrysler discount, so the pricing was right, and the process painless. This is our 4th Wrangler, probably not our last! Would definitely buy from this dealer again.

bud

May 21, 2015

My experience was great. the salesperson was Tobie Thebeau she great. The staff at BobCaldwell were very nice and i had great time with all! thank you all bud.

laterbug01

May 19, 2015

My personal experience was amazing. The staff was excellent, they helped me get into a car if never imagine driving off the lot. My sales person was Pat perry. He was great, he listened to exactly what I had in mind, budget, and type of car, and he took me straight to my taste. I really enjoyed my experience with Bob Caldwell and would return in the future.

Lynds1205

May 19, 2015

The service department staff is wonderful here. Shane Cawley helped me immensely with getting replacement keys for my car. He let me know all my options within my budget so that I could get back home. Thank you all so much for helping me and providing great service.

ZA

May 18, 2015

We stopped in to do some research for an upcoming car purchase, but ended up leaving with a car. Tobie Thebeau was our sales consultant and she was very knowledgeable and easy to work with. The sales manager, Joe Reichley made the process very smooth by being transparent when it came time to talk numbers. I would certainly recommend stopping here before you buy somewhere else and I'll be back for my next car.

Used car for daughter

May 18, 2015

We went looking for a used car we saw online. Scott Jones met us in the parking lot and was very friendly to all of us and asked the right questions of what we were looking for. When the car we saw online was not available, he told us about a similar car which was newer and had better mileage. While it was a little more expensive, we drove it and loved it. His sales manager helped with the online price a little bit and we were out of there driving our new car in less than 20 minutes. An all time record of car buying for me. Scott even called the next day to make sure all was going well with our new ride. Great experience and I highly recommend Bob Caldwell dealership and especially Scott Jones as a great sales rep.

Floyd H.

May 17, 2015

I was in the market for an SUV and I found mine at Bob Caldwell's. I searched on line with several dealerships and got the best response from Justin Fraley of Bob Caldwell's. I ended up purchasing a Jeep Cherokee Limited and Justin was great in letting me test drive several to help me in making my decision. Once my decision was made Joe Reichley was also great in working up some numbers to help in my decision too. I test drove, made my decision and drove my new Cherokee home in the same day. I would like to thank both Justin and Joe with working with me in coming to a decision. I would also like to say that Scott was also a contributing factor in me coming into Bob Caldwell's. I had stopped one evening just to look at some Jeeps and I thought the dealership was closed but out came Scott to introduce himself. Scott was very polite and patient in showing me some Cherokees and providing some useful information. It was all a very nice experience.

Scott

May 16, 2015

From the moment I pulled into Bob Caldwell, Mine and my wifes experience was stellar. I wasn't approached by an aggressive, over bearing salesman; but instead by a lady salesman. She introduced her self as Tobie and we began to talk about the wranglers I had been looking at. Her approach was professional and calming. I say calming because I was nervous. This was a huge purchase for me. She was knowledgeable about the Wrangler Sport unlimited but when she was unsure of an answer she asked another one of the salesman and he came and talked to me in a very pleasant and friendly manner. When it came time to talk numbers I spoke with a manager named Jack. I have never been so pleased with a group of people and as I have been with the people who work here. I would recommend you buy a car from here. I will buying all of my cars here, especially from Tobie. She was wonderful.

TomC

May 16, 2015

I was in the market for a new four door Rubicon Hard Rock. There weren't that many in the Columbus, Ohio area, but I did find exactly what I was looking for at Bob Caldwell. I had an excellent buying experience! My salesman, Brian Ball was very knowledgeable and I really enjoyed working with him. I would recommend Caldwell and my salesman to friends and family. Love the Jeep!!

Dmcrab

May 16, 2015

I bought my Jeep Cherokee Trailhawk from Bob Caldwell and I had a great experience! It was a painless process and my salesman, Brian Ball did a very thorough, awesome job! I would definitely buy from Caldwell and Brian again!!

Jay Patel

May 15, 2015

I drove all the way from Indiana to buy a car at Bob Caldwell. 200+ miles. This is the 3rd Car I bought from here. The Facilities are top notch. I called ahead when I saw their website and found the car I wanted. It was a 300s. Tim, who handled my purchase was professional. He had all the paperwork ready for me and I was out the door in 30mintues with my new car! People at the location were very nice and professional. Worth the Drive. This dealer is 5* -Jay Patel

Jay Patel

May 15, 2015

I drove all the way from Indiana to buy a car at Bob Caldwell. 200+ miles. This is the 3rd Car I bought from here. The Facilities are top notch. I called ahead when I saw their website and found the car I wanted. It was a 300s. Tim, who handled my purchase was professional. He had all the paperwork ready for me and I was out the door in 30mintues with my new car!People at the location were very nice and professional.Worth the Drive. This dealer is 5*-Jay Patel

Mopar or no car!

May 6, 2015

We had a great experience. Everyone was friendly and helpful, knowledgeable and easy to get in contact with. You never know the bottom line price, but we feel we got a good deal and good service. We had a couple forms that needed corrected between BC and the credit processor, but all parties were nice and accommodating. Great communication and overall pleasant experience.

jeep crazy

May 1, 2015

Bob Caldwell Chrysler makes the car buying experience a very easy relaxed process. I highly recommend them. Mike king was a wonderful salesperson. No high pressure. Joe Reichleyexplains the financials very well. This was my third car from Caldwell.

Hurricane2215

Apr 29, 2015

Dealer ship was very patient very helpful the online specialist was incredible. The service dept. was very dependable and knowlegable. Thank you Bob Caldwell. Thank you Scott Lee for making this a great truck shopping experience.

Kellykeeton1

Apr 26, 2015

Everyone was happy to help us and super patient. The process was very smooth. Scott Lee was amazing and we are so happy with our new Jeep!

El Woods

Apr 16, 2015

In February, I traded in my 2006 Honda Civic and purchased a 2015 Jeep Patriot from Bob Caldwell. At 31 years old, this was my first new car-buying experience. The sales associate, Randy, was wonderful! He was very professional and took the time to explain, in detail, all of my inquiries. At no point did they make me feel pressured to purchase additional accessories/warranties. I gave them my budget and they stayed well within my means. I am extremely happy with my new vehicle! Congratulations Bob Caldwell, youve turned this former Honda owner into a loyal Chrysler customer!

AnnetteOSU

Apr 16, 2015

I have bought several cars from Bob Caldwell & I have always had a outstanding sales experiance. From the salesman to the sales Manager to the Finance Manager everyone was honest and up front about the process. They made the sales process completely stress free and I would recommend them to anyone looking to buy a new or used car

tiffnicam

Apr 14, 2015

I went in for my second service. They were very friendly and offered a shuttle so I did not have to wait at the dealership.

jkilbane

Apr 13, 2015

Dealer quoted a very reasonable price for parts and labor for front suspension installation. Actual labor was less than quoted resulting in a significant savings. Caleb explained pricing for the synthetic blend oil change services available at Caldwell. I will be getting my next oil change at this dealer utilizing their express lane program.

Dan k

Apr 9, 2015

I had to bring my van in for a recall and while I was there I had my oil changed. They were very accommodating to schedule me in early and my vehicle was done quickly. They also gave me this really cool print out of an inspection that they did. The best part was they did not try to sell me anything I did not need. Totally trust them and will definitely be back. Thanks Caldwells

Angelwithbrokenwings

Apr 6, 2015

I purchased a vehicle December 2014, I was shown a carfax report, test drove the vehicle, everything seemed to be in order, I was happy to find out that I had been approved to purchase the vehicle and the paperwork was started. It was an As-is sale, before being handed my keys I was informed by the sale consultant that service found a brake line that needed to be replaced before giving me the vehicle, so I waited until everything was in order and drove my car home, not even 2 weeks later my brake light pops on and I e-mailed the sale consultant being worried if the new brake line that was installed wasn't installed properly, he told me that the service man wanted me to bring the vehicle back to get looked at and I did, I was later informed that my calipers were leaking brake fluid and that they were going to get my brake system in order but i'd have to wait another day because they needed to order a part, I was not charged for the service they provided me and was handed my keys, almost 2 months later on my way to work my brakes failed completely, and thank goodness there wasn't a car in front of me because I could've been seriously hurt or worse. With my hazards I brought my car back to Bob Caldwell and they informed me that a brake lines needed to be replaced,they made it sound so simple and wanted to charge me $400 for labor, I didn't have that much money so i sent it over to another mechanic across the street that would do it for more of my price range and come to find out after they showed me the more in depth actual damage my brake lines were severely corroded, I texted the salesman who sold the car to me and he tried to make it sound like the current winter season was able cause all of the corrosion, as much corrosion is on my vehicle it was not developed from just one winter season and was failed to be brought to my attention before being sold the vehicle and both times my vehicle was serviced after going through my paper work, the carfax information that was first shown to me didn't match the car that was sold to me, so I was told about great quality of one car and got sold another. If you value your wallet let alone your life, I would not recommend getting any service from this dealership!

FriendlyCustomer

Mar 23, 2015

My experience is that this Caldwell dealership has a deeply ingrained, dishonest sales protocol.The Caldwell sales staff will "test the waters" to see just how much money they can max out from you.At first they tried to low-ball my trade in.Then the sales staff presented financial illustrations which, oops, accidently left off the rebate.Further, a ridiculous "Invoice" was presented to me which contained a meager $1,400 difference from the MSRP. The salesman said, I kid you not, "We'll make zip, nada, nothing on this".Buyer beware.

dealer review

Feb 26, 2015

One of the deciding factors as to why I purchased my Jeep from Caldwell is the well-deserved reputation of their Service Department. I have worked with them for 10 years and have always been extremely satisfied with their service.

Tracy

Feb 8, 2015

First time buying from this dealership and definitely won't be the last! I live 2 and 1/2 hours from them and it was well worth the drive to get the service they provide. My salesperson was Trevor and he took care of everything and made the car buying experience easy.

ErinS

Jan 29, 2015

Had a great experience and sincere customer service dedicated to doing a great job!

Jmilling

Jan 21, 2015

Len and the techs are the best in solving problems.

Diamond

Dec 31, 2014

I just want to say that this dealership was nice to me until I didn't purchase a vehicle from them that was out of my price range. The sales man that worked with me really took it personal and basically had a temper tantrum and refused to work with me afterwards on any other vehicles.I reintegrated to them multiple times that I had a tight specific budget that I needed to stick to and they kept presenting me with cars that were over my budget. Mind you I didn't mind paying a little over my budget but not several thousand dollars.Nevertheless, it's fine because thank God there are other dealerships all over America that I can chose and buy from which is exactly what I did!!! Driving happy now.

T Perry

Dec 16, 2014

I purchased a 2014 Chrysler 200 Jan last year. The main reason I went with this company is because the salesmen reasurred me that they'd take care of my vehicle if anything ever went wrong. They even talked to me into purchasing 2 types of protection & spoke well of their service department. I learned weeks later that once the car is sold, you no longer can count on the salespersons word to be valid. The dash of my vehicle went out, I reported it and even made an appt. Once I arrived, I learned the lady never put my appt down, it was unfortunate being that I took the day off. I contacted the GM, who came to the car and said if its working now theres nothing we can do. He then got in my car flipped the blinker & told me I was fine, only come back if it does it again. I thought this was strange that they didnt try to check for any shortage or anything..I mean my blinkers and wipers had went out! The next incident involved a Saturday appt, after an hour the original lad who failed to record my appt comes out and asked if they could take me home because it would be a few hours and the suspension mechanic had a lot of cars to work on. Again I find this strange, being that I had an appointment. i declined and decided to sit and wait, after 2 more hours, she comes back and says she didnt find anything. Basically said they didnt hear the sound I reported, nor was there any pulling while driving. She however said they wanted me to bring my car back so that the main suspension guy could look at the car. She started getting frustrated with me when I asked about the warranties I purchased, she acted as if she knew nothing about them. In one instance, she ignored me completely. She essentially told me it would be $98 for this other guy to look at my car. I get in my car to leave & sure enough there is a sound. I went back that Saturday to have the manager of the shop ride and listen to the sound. He says, I hear the sound but its not the sound our guy would be listening for... instead of fixing the issue with my car, they again tried to blow me off. Ive read other reviews & realize the service center is really good for that. They didn't even attempt to fix the problem, even after recognizing there was an issue. I wouldn't recommend this dealership because if something goes wrong, they will not try to help. Ive called about this issue, one person took my information and agreed to call back...it's been a week! Dont be fooled by the sales pitch, there's no integrity in the way they run this place. Im very disappointed because I had faith in this company, thats why I purchased the car from that lot. They attempted to tell me anything about my car because they assumed i didnt know any better. shame on you!

Jim Halpin

Dec 4, 2014

My car was showing several leaks under the engine compartment so I took it in for service. The car now has more, pep and runs great. No more leaks. Thanks.

Pleased-customer(pec)

Nov 24, 2014

Though I purchased my Jeep Patriot (mid-2012) at another dealer, Bob Caldwell's service department has maintained the car perfectly. Going in for service is generally a painless experience. I have been fortunate enough to have Ms. Funk write my service order and she is able to accurately describe the service(s) needed, to give an accurate time frame required to perform the service, to review what service was performed and why, and when I am not able to wait at the dealership, she arranges for a shuttle-ride. Prices seem to be reasonable and I have always been pleased with the service/repair. I plan to purchase my next car her and to have all service performed here.

chamzee

Nov 18, 2014

Wait times are long, parts were ordered, no call back to bring in the vehicle. When I tried to call back, told the part wasn't ordered, no response to my calls or messages that I left until I called and asked for the manager, finally have an appointment scheduled for next week.

JYO

Oct 26, 2014

I contacted this dealership via email while car shopping. Justin was my initial contact and he was very prompt in his communication to me. Later, I began texting with additional questions and again, he was thorough and polite. Several days later, my spouse and I visited the dealership. The car of interest was washed and ready for a test drive immediately upon our arrival. Justin spent a couple of hours with us, answering our every concern with patience and respect. I was sold on the purchase of this vehicle; however, the color was not my spouse's first choice. Justin went the extra mile in an attempt to meet the satisfaction of both of us. I would highly recommend this dealership because of the friendly atmosphere. It truly was a positive experience!

AmandaB

Oct 26, 2014

I couldn't be happier with my recent experience with Bob Caldwell! I had a busy week of course when my check engine light came on (never a good time I suppose!). Mark (my service guy) answered the phone quickly, conducted himself professionally, and was a pleasure to work with. He was able to get my car in immediately and diagnosed the issue within just a few hours. He walked me through the issue, pricing, etc.- made it easy for a non-car person to understand. He also suggested a few items I needed to take care of such as new breaks and tires. About a year ago, the dealership had recommended I put getting new breaks on the to do list in the near future during my 90,000 mile tune-up (not needed at the time, but soon)...of course I forgot. So glad he reminded me! I really felt like Mark and his team had my best interest in mind. I LOVE my 2006 Jeep and want to keep her going for a few more years. I have taken it to Bob Caldwell several times for tune ups and repairs while living here in Columbus - always a great experience and superior customer service. My first experience was when my battery died at the airport and I had to get a tow. I was new to the city, had a newborn baby in the back and it was winter. I asked the tow truck driver where I should take it and he recommended Bob Caldwell (he said "Everyone knows Bob Caldwell here in Columbus. Great dealership, you'll like them."). He was right! I love them so much I referred my mom to them and she bought a new car from them last year! Obviously, I highly recommend Bob Caldwell for repairs, sales, and general car maintenance. They Rock!

Jerry

Oct 24, 2014

I took my car to Bob Caldwell for a safety recall. When I called to setup my appointment the lady that handled my call was very pleasant and told me there was 2 recalls. They got me in immediately and did the work. They gave me a ride home and when the work was done they came back and picked me up promptly and brought me back to get my car. I was very pleased with the service dept.. Jerry

J Doug -

Oct 24, 2014

My experience was in buying a used Chrysler Aspen and I can truly say the interaction with all the folks involved in the process rate a 10+. I have had slight contact with the service dept. but what little I have had was very friendly and competent.

Payton

Oct 10, 2014

I had brought my dart in for a check engine light. The whole staff was very welcoming and answered all of my questions. I was in and out in no time. I would absolutely go back again.

Mark

Sep 5, 2014

Very professional and helpful. Both from a new buying experience and service standpoints. Have and will recommend them to others.

love my jeep

Aug 24, 2014

wonderful staff and service. They are able to fix my car problems quickly. They keep my updated on progress and their prices are reasonable.

Teacher needs newer wheels

Aug 22, 2014

The salesman was quick to respond and easy to correspond with . I would recommend this method of initial contact for car information.

Andria Berry

Aug 6, 2014

Scott Worman has been a great help with the leasing process. Very friendly and knowledgeable.

Neil 2014 (Dodge Dart GT)

Jul 18, 2014

I used to bring my Van in for service,and they were very honest,and friendly,never trying to sell you things you don't need,I recently bought a Dodge from them,very happy with the salse staff,the facility is clean and inviting,they will work with you ,to get the best price,very reasonable,I do not recommend many places,but Bob Caldwell should be considered,I recommend you check them out,Thank you,and when you come you will see why they are a real 5 star Dealer.

Kevin - Mopar or No Car

Jun 29, 2014

I have bought a used car from here and new car from here. Great experience both times. Can't find any reason to complain. Every employee seems knowledgeable and helpful. There is a Dodge dealership about 10 minutes from my house. I skip that one and keep going to Bob Caldwell because of the experience every time.

Barbara Lee

Jun 25, 2014

all people that greet you are friendly, knowledgable about the cars and can explain the issue clearly. John, Lenny and Shane all helped out. I will not go anywhere else - all of my cars have been serviced only at this dealership.

Mopar or no car

Jun 21, 2014

Great place to buy mopar! I have purchased 5 vehicles from this dealership in the past 13 years. Including 2 new vehicles in the last 2 years. Good inventory and knowledgable staff. I've only ever had one so so purchase from them and the management took care of all the issues I had right away. When the time comes for another vehicle, I'll b going back to Bob Caldwell!

tardit

May 13, 2014

My fiance and I had such a great experience at Bob Caldwell, that we ended up buying two cars in one weekend! Dustin was great to work with and although my new car took awhile to service, the dealership took great care of us. I would definitely recommend this dealership to anyone looking for a Jeep.

jjaimo

Apr 1, 2014

I've been a crysler customer for over 5 years never had any problems going to the dealer, I took my 2007 Jeep Liberty to this dealer, informed them of a small leak on the ground, they misdiagnosed my car and I paid $250 for a transmission seal repair I didn't even need, and the car was still leaking where I had informed them before, after a month of me continuing to complain about the leak and taking time out of my busy schedule to keep going there, they then tell me Oh it's your water pump, that's been leaking all this time, and you wouldn't have seen a leak on the ground from the transmission seal, but we can fix that for your for an additional $600.00. WHAT!?they didn't even try to make it right from the previous misstake, all they kept saying was, well you needed the transmission seal fixed too. Now tell me, why would I believe what I paid $250 for a legitimate problem, if they couldn't even find a water pump leak for a MONTH!!! which by the way sits directly in the front of my car, with nothing blocking it and they couldn't see the leak, but found a transmission seal leak REALLY!!!, Yes I admit, they got me, but fool me once shame on you, fool me twice shame on me. WARNING!!!! DON'T GO TO THIS SERVICE DEPARTMENT!!!

jamilyha

Mar 18, 2014

I didn't think we would drive away with a car that day but we did, and a NEW one! It really helped out my growing family so I can get to and from work reliably. Best use of my money. Thanks!

Piercesaw

Feb 28, 2014

Just bought a new Dodge Challenger and love it. Thanks to Dustin and Joe for a great buying experience! Would recommend this dealership to anyone. Very friendly and greeted as soon as we got there.

magreg

Feb 23, 2014

My experience is with the body shop. After being the victim of a hit and run involving my two month old vehicle, a friend referred me to the body shop at Bob Caldwell. I was a little skeptical since I drive a Chevrolet Equinox. My friend assured me that the body shop was equipped to handle all makes and models. Well....my friend was right. She did in fact know the best body shop in the city of Columbus. My husband and I were extremely pleased with the results of our repair. In fact, I come from a "car family" and they all said, "I thought you had to have body work on your car." They could not believe the quality work . I am convinced that I too now know the best body shop in Columbus and tell all of my friends the same. I would recommend Bob Caldwell's body shop and Ike Eversole and his team to anyone finding themselves in need of car repairs after being in an accident.

Brad Chase

Feb 15, 2014

I called and emailed making sure the car I wanted was available at the price posted. Several days later a salesman called saying he would have to talk with the owner of the car who was the grandson of the real owner of the car. That person disclosed damages not noted in the sales presentation. I decided to purchase the car and it was sold before I was able to recontact the salesman ... who did not respond which cost me the purchase of this car. I emailed numerous times never to be contacted back presuming the car was sold. I will not go back to the dealership nor do I fully trust "Cars.com" because of this experience. Brad Chase

ghostgundam1

Feb 2, 2014

Scott Carson is a great guy. Work with him if you have to buy there. Managers are either gruff and mean or nice and dishonest. We made a deal over the phone with Joe and when we would buy anew lease from him he denied he even made it. They record their phone calls sowe wanted him to play it in front of us and his general manager. He then admitted to the deal and refused to honor it right before he hung up on us. The other manager was yelling at me about my trade wondering why i didn't spend 1500 dollars to fix the rust. If it did that why would i want a new vehicle. These guys are idiots. Again work with Scott Carson if you have to go.

Tgibson99

Jan 14, 2014

Great service,stood by a price that was marked wrong on a truck. My parents are so very happy with there truck. Will tell everyone to go here. Thank you Bob Caldwell.

DanisenJamel

Aug 12, 2013

Overall GREAT customer service. Very comfortable atmosphere. Made the whole car buying experience stress free!!!! I would recommend Bob Caldwell to anyone wanting to buy a great car and experience top notch customer service!!!

Brighteyes45

Jul 19, 2013

I came in to Bob Caldwell a few weeks ago to purchase a used 300 I had seen on the lot. I was greeted by Scott, who was incredibly friendly and helpful. I must admit that I bombarded him with questions and felt bad for the guy but he hung in there like a trooper! It is well worth your time to stop by Bob Caldwell for the purchase of your next vehicle! An honest and friendly sales staff goes a long way...Bob Caldwell makes the grade!

riser9293

Jul 18, 2013

Excellent service Dutch did an awesome job to get us a great deal. Would highly recommend him to anyone looking for a vehicle. Best dealer in Columbus,Ohio.

RobertOfFremont

Jul 15, 2013

Got great service on my Chrysler 200 in July, 2013. Everything was made easy and they did a great job on the body repair. I had a similar good experience in the service dept. in the spring when they fixted a warranty item on my 200.

Purple Fox

Jul 15, 2013

Contacted via internet on Cars.com. They never replied or responded.

ground0_88

Jun 22, 2013

The service was less then satisfactory. As we were promised a vehicle they sold our purchase right out from under us. My recommendation would be to use a different dealership. Unethical, lying, heartless, classic car salesmen.

cbadger

Apr 7, 2013

Duane and Joe were great!! They were very nice and helped me get the best deal possible for what I was looking for! I love my new car! Thanx guys!

Kimnbryan212

Mar 31, 2013

He was very helpful and made my experience great. He knew the answers to all my questions. I will definitely be returning because of him.

buckifan

Mar 22, 2013

Liked the friendly, no pressure sales experience. Duane has sold me two vehicles and I will return when ready to buy again.A Cherokee is in my future.

mkeirns

Mar 21, 2013

I was in need of a car asap and Duane made it happen! He was friendly and helpful, as was everyone else. They turned a horrible situation into something great! Highly recommended!

adored00

Mar 21, 2013

I came in with an old Jeep... left in a new (used) Jeep. D-Train was attentive, humorous, knowledgeable and overall just awesome. Everyone was very friendly. Definitely a dealership I would recommend! Also a shout out to Joe and John.

jarvism8176

Mar 20, 2013

Duane was great to work with as this was my second car purchased from Bob Caldwell. He was friendly, courteous and very professional...thanks Duane

Divareview8

Mar 19, 2013

I worked with several employees in obtaining my new vehicle and the customer service was excellent. The salesman was friendly and made me feel comfortable and at ease with my purchase. He actually had me look at several vehicles. The thing I really liked was not being pressured for the sale. The manager and finance officer were also very friendly. My overall experience was great and I left the dealership feeling very satisfied. I would recommend this dealership to anyone.

wickedmoon626

Feb 20, 2013

I have never had such wonderful car-purchasing experience. Everyone was friendly, helpful and extremely courteous. I felt like they had been waiting for me to walk in the door. They were able to get the car I wanted financed in very little time, and the car itself was incredibly clean and ready to go, with a full tank of gas and an oil change included! They made the entire experience amazing instead of horrifying, which is my typical experience when car shopping. I don't think I ever want to buy from anyone else again!

cfarnese

Feb 15, 2013

Duane Dumas and his staff at Bob Caldwell were extremely professional and pleasant to deal with. I never felt pressured to purchase anything I did not want or feel comfortable with. They explained in detail the pros and cons of buying a new car versus a used one. This truly allowed me to make the best decision for me and my family.

markmcgatha

Feb 15, 2013

My first experience with Ted was apx 30 ndays ago when my wife and I pruchased a new Jeep Liberty which we love, I was encouraged to find several of my office colleauges have been buying from Bob Caldwell for years; last evening I returned with my daughter - we traded two of her older and worn vehicles and purchased a new mini van which meets her young growing family needs - both buying experiences were very professional and pleasant - Ted is low key, low pressure and very fair in trade in provided and cost - the entire transaction both times was as good as it gets when butying a new car!!

pyle

Feb 14, 2013

The people were friendly efficiant I was in and out of the dealership within 2 hours with a new car. This was even after three test drives around the north Columbus area. I will recommend this dealer to everyone I know looking for a new or used car.

brwnjug

Feb 14, 2013

I was looking to buy a used car that got better gas mileage than my suv did to drive back and forth to work. I stopped by this dealership and Duane greeted me when i got there. I explained what i was looking for and he showed my several cars in my price range. I was very surprised at how many cars they had in my price range. All of the cars were very clean and i was impressed with his professionalism. Once i had my choices down to 2 or 3 cars we went for test drives and i choose the car i liked. The paperwork and everything was a very smooth process and i was out the door in no time. I have had no problems with the car at all and it is saving me alot of gas money. I really like this dealership and recommend stopping buy if you are looking to buy a new or used car. I know i will be back.

deenel2

Feb 14, 2013

I stopped in the other day, really needing an over due oil change. I had called several other places first, only to find I would have to make an appt, which I did not have time to do. When my business took me to the North side, I pulled into Bob Caldwell.Much to my surprise, they were able to take me immediately!Not only did I not have to make an appt., the service people were all very helpful, friendly, and professional.I was most impressed with how quickly I got in and out, letting me continue on with my busy day.Thanks for continuing with the good service your dealership has been known for , for many years.Keep up the good work!

brwnjug

Feb 13, 2013

My check engine light came on in my car and a friend said this dealership does good work. I made a appointment and took the car in for service, they told me what the check engine light was and how much it would be to fix the problem. I was talking to Duane and mentioned i was looking to get new tires. He said they could take care of that at the dealership while they were fixing the car. He made a couple phone calls and when he gave me the price for the new tires it was over a hundred dollars cheaper than any place i had got a quote from. I was very satisfied with the service performed on my car and it was great to drive out of there with new tires and over a hundred dollars in my pocket i would have spent to get tires someplace else. I highly recommend this dealership to everyone and when i get ready to buy a new car this is the first place i will stop. 5 Stars all the way around for this dealership.

beerguy

Feb 12, 2013

I have purchased several Dodges over the past 20 years and I have never been treated quite as well as I have been at Bob Caldwell. they were very helpful in finding me a truck that I wanted and gave me a great deal. Their service has been very good and the quality of work was excellent. I will go back for my next ruck without hesitation.

janet1224

Feb 7, 2013

My overall rating with Bob Caldwell Columbus,Ohio was excellent, because from the very moment i pulled into the lot i was provided the utmost respect and probably the best customer service that i have had in a long time. I have shopped around to multiple dealers this particular day (1/18/2013) and I was not provided with the service and the inventory i had expected. I purchased a new vehicle from Bob Caldwell this day. Not only am I satisfied with my new vehicle I feel comfortable with knowing i was provided the best possible options available to me. I met the GM Duane Dumas who made me feel like i was a part of the Chrysler family from the time i shook his hand from the time i left the lot. It was an awesome experience.

williamhighley

Feb 7, 2013

Service department is great. They are the only ones that I have to do the major repairs. Oil changes are quick and easy. Always friendly people and great service. I actually have them change the oil on my wifes elemen t( don't trust the local Honda dealer). The body shop is great they know how to fix the wrecks no mater what brand. All in all they treat you like one of the family and respect your vehicale.Thanks10 of 10

lhe3579

Jan 27, 2013

On 11/29/12 I bought a certified preowened suv was able to drive it for in total two weeks ithas been in their service center every week since i've owened from four wheel drive ,water leaks shutsoff while driving loss of lug nuts etc. My finale straw came when after i picked up my suv on friday and by sunday it stalls out and the.check engine light comes back on for the forth time when they ran the dye on it over a page and a half of codes came up instead of fixing them they cleared them and guess what they came back. Before the first payment i asked for a.refund and they said no still under warranty. 1/23/13 guess what suv still at dealer . Told me they dont want to start throwing parts on it because it could throw off other parts. Ive had to hire an a attorney to sue them for my money back. If you work for your money and have good credit don't go their please. Larry E

Caldwell customer

Jan 3, 2013

In 1994 I purchased a 1993 New Yorker from Caldwell (Duane Dumas who is now general manager handled the transaction). The car now has 180,000 miles on it and it still runs great. Have never had a major problem with the car.In 2005 I purchased a 2004 Sebring from Mr. Dumas. The car now has 75,000 miles on it and as with the New Yorker, it runs great. Most recently I thought the Sebring had developed a transmission problem. I called Caldwell and discussed the symtoms with Mr. Dumas and his transmission specialist. They thought the transmission maybe needed repairs based upon my description of the symptoms. They actually ordered the repair parts. I travelled to Columbus to have the work done. After a test drive with the transmission specialist he determined the car was not in need of repair. They did not charge me for the parts or a complete examination of the car and its systems. I could not be more satisfied with the the cars I have purchased or the quality of service I have received from Caldwell. The staff has always been knowledgeable and professional whether it be sales or service. Even though I live in the Chicago area I will continue to purchase my cars from Caldwell very simply because "I trust them".

greg.potts.79

Nov 17, 2012

No Integrity! Originally I was told they have a 118 point inspection on their used cars. After buying a 2yr old car from them, a thousand miles later I noticed it was eating through the front tires due to bad struts. Called Doug, the sales manager, about the problem. He told me they only inspect the frame and brakes. It went from a 118 point inspection to a 2 point inspection. Refusing to make things right, they lost my respect and business. Do not buy a used car from them!

rhanson75

Jul 17, 2012

So far this "SERVICE" department has had my car for over a week. I called their service department on a Monday night when it wouldn't go into reverse. They had me try several things and when that didn't work, recommended that I have it towed in to their shop. They gave me a local tow guy that they have used to contact. I assumed that all we be handled accordingly and I would receive a call the next day. When that didn't happen, I called them Wednesday afternoon. They told me that they had not brought it in to look at but see that it was in there for a gear issue and a flat tire. "FLAT TIRE"??? When I left it, there wasn't a flat tire. He then mentioned that the tow truck driver (which was the owner)had left a note that he would pay for any damages that were a result of the tow. They said then that they would have it in on Thursday. When i didn't here from them on Thursday I called on Friday morning. It was a gear box that needed replaced. Shawn then recommended a couple of other things that needed done and I agreed. He said it would be done later that evening and they would call. Guess what "NO CALL" - I call Saturday - should be done later that day. Guess what "NO CALL". I call Monday - the mechanic working on my car called off sick - the guy that answered said I'll get back with you today and let you know whats going on. Guess what "NO CALL".It's Tuesday morning (a week and a day later) and guess what, "NO CALL", no nothing. This place is a joke.I'm leaving my name because I have no concern that they will call and follow up.Rich Hanson

alansuter

May 1, 2012

Went in "just to look" with no intention to buy that day. Susan Goodman greeted us and asked a few questions about what we might be interested in (Town & Country). She then offered to show us a couple of vans, described the features and offered a test drive. After that we started discussing price, trade-in value, financing, etc.All of this was without any high pressure sales tactics. We agreed on the deal that afternoon, took the van home, and finalized everything a couple of days later.Everyone we talked to was friendly and helpful. We will definitely recommend this dealership to our friends and acquaintences.

DarlaLC1

Apr 4, 2012

We had already been to 5 other dealers and were at our wits end. Then met Nick and Doug who made the sale as quick as they could. We found the van we wanted and we were out the door in no time. Thank you. I have recommended them to 4 people since our visit this past Sunday.

suerlogin

Mar 9, 2012

We have bought 5 vehicles from this dealership in the last 3 months. They have been great. Everyone from sales to finance to parts and service has been very friendly, helpful and just great to work with. I would highly recommend this dealership.

CydGoodman

Jan 15, 2012

Susan Goodman was an amazing salesperson to work with on the purchase of my new Dodge Caliber. She is personable, knowledgeable, and not "pushy" as some salespeople can be. My overall experience at the dealership was very positive and I would not change a thing. I would definately work with Susan Goodman again on the purchase of any new or used vehicle again. This is the place to go to for a car, and she is the salesperson to work with.

BRFiesin

Jan 8, 2012

I selected the car online, and already committed to purchase it- yet still they were fantastic! They walked me through the process, and they were not pushy at all. Over all it was one of the best dealership experiences I've had. Susan Goodman was a GREAT saleswoman I truly recommend, and Joel Warmund (accessories manager) was by far the BEST I HAVE EVER SEEN (And I've bought 28 vehicles in the past few years- I buy cars for personal and business). He was KNOWLEDGEABLE, honest. and not pushy. The two made a perfect combination of up-front honesty and straight shooting, exactly what I like in a dealer.My only complaint is with the loan- they didn't explain things very well and I had to press questions to find out what I was getting. They should have been more upfront with the loan terms, as there were a few things in there that aren't real common anymore- like paying a penalty for paying it off early. It seemed like a little deceptiveness that they hid that kind of detail from me until I dug into the details and challenged them on it.

smwiegers

Dec 19, 2011

Hi Susan just wanted to let you know how easy and helpful you were with the purchase of my first new car. I did not plan on buying a new car when i walked in, but Susan let me drive new and older models of the avenger. She answered all of my questions I had and i had a lot! Everyone on the team had a smile on there face and made me feel welcome at the dealership. Once i sat and drove the 2012 Avenger i had to have it and they worked with me on my trade-in, payments at price i wanted, and the price on the car was perfect. I would recommend this dealer to everyone. Thanks again,Stephen

P Elayne

Dec 2, 2011

I was travaling alone back to Memphis, TN from a visit with my mother in Akron, Ohio. I drive a Chrysler 2008 300C with all the bells and whistles. As I was returning back to Memphis with about 600 miles ahead of me, my navigation system went on the blink, I knew I just needed to get to Columbus! I knew there were many car dealerships on Morse Road as I had stopped there to visit my niece on my way to Akron. I made it to Morse Road, and began my search for the 5 Stars!!! I found Bob Caldwell Chrysler and went to the service department.I informed the service tech of my dilima, about that time I was approached by Ms. Pat.I'm sure the look of panic on my face got her attention and she asked me if I was ok. I again explained my problem and right away she said "Follow me"!! She took me inside to the sales department. She asked the receptionist to print the directions to my house then asked "Who is the most knowledgeable sales person on the navigation system"?? He went with me to my car; fortunately turning the car off reset the system. Pat gave me the printed directions just incase it happened again and I was on my way!! I said to Pat, I knew that if I could just find a Chrysler Dealer, I would be ok!! I want you to know I was NOT disappointed!!Thank You to Pat and the team at Bob Caldwell Chrysler!

jsommers

Nov 21, 2011

DO NOT BUY A CAR HERE!I bought a new 2011 Dodge Ram on September 27,2011. My misery began around 7 days later when I was driving on 270 and the truck completely shut off. I was able to pull it over to the side of the road and re-start it and drive it home. It would not start in my drive way so I had it towed back to Bob Caldwell, this was October 6,2011. Chrysler provided me with a rental while they fixed it. The service dept. called on October 18th and said the truck was fixed. Picked the truck up and within a few hours it stalled again and was towed back to Bob Caldwell. On October 24,2011 they called again and said the truck was fixed once again. I pick it up and was on Rt 23 when it stalled and lost power steering and breaks and I had to run it into a ditch to avoid rear ending someone due to the loss of power. Had it towed back to Bob Caldwell Dodge where it still is today November 21,2011. Thru this process I have been put through the Chrysler process of passing the buck to someone else. I told them I do not want the truck because I am afraid I will get hurt or hurt someone else driving it. The dealership has rarely called me and are very rude! I have had to get a lemon law attorney to help deal with this but is not doing much good-long process it seems. Chrysler called on November 18,2011 and said I have to return the rental. I called Bob Caldwell on November 19 to see if my truck was drivable. The service manger Scott said it was fixed and I can pick it up. I called him back and said I wanted in writing what they did to it and that I was taking my family to Pittsburgh in it over thanksgiving. Then he called and said that nothing was done to it and that he was folling the instructions of Chrysler to do nothing to it. So as of November 21,2011 I am making payments on a New truck that I drove for 7 days, loosing my rental car to drive and now have to pick up a rental expense until I can find someone to help me. I say do not buy a car here because I feel that I am being treated substatially unfairly and Chrysler and Bob Caldwell just do not CARE about how they treat their consumers!

Jsmith87

Oct 20, 2011

I was recommended to this place by a friend, I went there and they were very fun, easy going and just overall great employees. Everything was quick, painless and wonderful. I will definitely go back and definitely recommend them to others!

scottsuchland

Oct 19, 2011

Dear Nick,I wanted to let you know that my experience today was the best one I have ever had buying a new truck. I will definitely recommend Bob Caldwell to anyone I know looking for a new vehicle. Please continue the good work and I look forward to doing business with you in the future. Thanks again,Scott

truck owner

Oct 13, 2011

Everyone was very friendly and helpful. I believe I got a fair deal and the vehicle was clearly represented. Overall, I enjoyed the experience.

raquelslaughter

Sep 29, 2011

I come to this dealership for everything from an oil change to replacing my tires. Every time I walk in I can always expect a friendly familiar face ready to take care of whatever my service needs are. Sean Smith has always been great for making me feel welcome as soon as I explain what it is that I came in for. He traslates "Ker-chunks and click clicks" pretty well (in women language). Dave Shunk, the service manager has always been very patient at explaining anything that I may not have understood in the first pass of what may need to be serviced on my vehicle. I usually wait for my vehicle to be serviced and everyone at the service area is great. I tend to be surprised at how quickly my vehicle is ready for me to drive away.All in all, I never have any hesitation to bring my vehicles in to Bob Caldwell's service area because I always know that they treat their customers well and are fair in their prices. Thank you for the great customer service!

Jeep owner (3 X)

Sep 26, 2011

This is the second new Jeep vehicle i have purchased from Bob Caldwell in the past 3 years. The process was smooth, painless, quick, and very professional from all aspects. They have treated me like family and i have never been disappointed. Will definitely refer to and buy from Caldwell again. They were able to find AND deliver the vehicle i was looking for, in town, within 1 hour, as they didn't have the exact new vehicle i was looking for. I purchased and drove it home the same day.

reziliantx

Sep 13, 2011

We dealt with Doug and got a great deal on a 2010 Dodge Charger! Bob Caldwell's price was the best around and the sale was handled very professionally! I highly recommend Bob Caldwell!

marissa630

Sep 13, 2011

Antonio was great! Knows more than anyone in the city when it comes to Jeeps! Highly recommend this dealer! If you want a good deal and be treated fair and honest go to Bob Caldwell!

tpajor

Sep 4, 2011

We purchased a 2008 Town & Country from Bob Caldwell. We got a good deal on the vehicle and also purchased a life-time bumper-to-bumper warranty. Everyone we dealt with, from Antonio our 1st contact to Nick our salesman to Joe the sales manager, treated us great, with respect and without pressure. We were able to bargain (haggle, if you will) in a pleasant way. We hate car shopping and usually hate dealerships as well. This was not the case at Caldwell. The whole experience was so surprisingly pleasant that in spite of Caldwell being our 1st stop in our planned car-buying experience, we actually chose our vehicle then and there without going elsewhere. We have never made a purchase like that before.

Hardware Monkey

Aug 16, 2011

I had been shopping for this vehicle for awhile, knew my prices, trim packages and everything. They received a vehicle in stock, so I went to check it out about one week after it appeared on cars.com. They couldn't even detail the car! Kids toys were in it, trash, etc. I decided to make an offer anyway. I asked for a trade in value on my vehicle. They offered NOTHING -- less than I spent on tires for it within the past 6 months, and 25$ of what I was offered at the place I ultimately purchased from. My offer was FAIR and just a few hundred less than their asking. They were asking close to Honda Certified price (and they were not selling a Honda certified, since they are not Honda). They would not budge on price -- well, they came down $90 from their online price. The salesguy did the typical salesman hymn-ha, shrugging his shoulders and using every tactic taught in a Sales 101 college class (seriously, as I have managed salespeople before). The manager would not budge on price. The saleguy did not bother to call back until later when he said "the car sold, is there something else you might be interested in." BTW, we bought the same make, model, trim with the same mileage a week or two later for 7% less than this dealer. Don't waste your time here.

leholleydesigns

Oct 29, 2009

I bought my jeep wrnagler from this dealer back in January and the people there were extremely attentive and knowledgable. I have been taking my jeep in for service since then and always receive the best service. Joe has helped me almost everytime I have been in and very friendly and courteous. They take the time to look at my car and the history to let me know what service it may be due for. They are fast, accurate and I never wait too long for my car. I live about 50 miles from the dealership but would never take my car anywhere else. An excellent team and I cannot say enough great things about them.Thank you!

jenellebortz

Oct 15, 2009

This dealership has the best service out of the dealerships i've looked at to choose my car. Ted Gallant and Karin Fitzgerald did a wonderful job helping me choose what car to purchase and made it very stress relieving. They were both very respectable about the details we were looking for and very helpful. I always love going to a dealership where they actually care about your wants and needs. Also, Justin Harmon was a great salesman, he gave me a lot of advice on choosing the Dodge Avenger I purchased about a year ago. Also, i've taken in my car to the body shop over 3 times, and each time everyone helping me was very caring. They made sure they were on time and explained the problem with detail. Even the woman who checked me out was a very polite person. They have given me wonderful deals and I truly do recommend you to go to Bob Caldwell for your new car, it is well worth it!!!!!!

suebeewon

Oct 7, 2009

It's always an insecure feeling being a woman and having to deal with car people, especially the service department. Not at Caldwell. They were on time with my appointment, called me and updated me as to progress, price AND options, never talked "down" to me and just made me feel safe, secure and taken care of in every way. I have found in dealing with Caldwell that the above is the rule and not the exception.Kudos and thanks.Sue

E.Ashley7

Oct 1, 2009

I had my vehicle serviced at Bob Caldwell in December of '08. I was extremely pleased by the welcoming atmosphere and helpful staff. I was able to get in and out without being hassled to purchase any unnecessary maintenance unlike other service shops that I have been. They were able to answer all of my questions even though my car is a Honda. I will definitely continue to have my car serviced at Bob Caldwell because I feel that I can trust them to take care of my needs without trying to take advantage of me. Thanks,Ashley

CAWolford

Apr 30, 2009

I purchased a 2005 Chrysler PT Cruiser used in 2006 from Joe. They gave me a fair price for my trade and gave me the deal I wanted based on my pre-approval. After about a month, my car was leaking oil. I took it in for service. They provided me a rental car and kept the car for about three days. They said the crank seal was broken, so they replaced it. I noticed over the weekend that the car was still leaking oil, so I took it back again (very frustrated). I had put a white poster underneath the car to show them that I wasn't crazy. The service guy thanked me, because it showed him that there were metal shavings in the oil. The car needed a new motor, because the crank shaft was bent. They gave me another rental car, and kept the car for a little over two weeks (they told me it would be a while, since they had to order the motor from Chrysler). They fixed the car, and didn't charge me one penny. About a year later, I had ANOTHER issue with my car, and I took it again for service. The service manager came in to tell me that the issue was a very simple fix, and they were taking care of it that day for me. They never argued with me, they never gave me a hard time. They simply fixed the problem and made sure I was happy. They told me that I could take my car to any Chrysler dealership for service, but because of the service I got there, I will not go anywhere else. By the way, I've had no problems with my car since 2007, so whatever was wrong, they fixed it the right way!

ceb

Dec 29, 2004

my family has been coming to Bob Caldwell since I was a child, I use to drive a pontiac, and have been converter over since I have been to caldwell service with my father. I traded in the Trans Am and bought two Jeeps, one for my wife and one for myself. Nothing but the best has come from Bob Caldwell.

integrity

Feb 11, 2004

DO NOT trust their service department! I took my car to them for a repair that was covered under the warranty, and they still tried to tack on labor/diagnostic charges which were above and beyond what the warranty would cover. Basically, they weren't satisfied with the amount of money they would get from the job since it was warranty work, so they tried to charge me for twice the amount of time they were paid for. Undoubtedly, this is not the only way they try to cheat those who make the mistake of trusting them to have some sense of pride or integrity about their work. THEY ONLY WANT YOUR MONEY! whether they deserve it or not. If anyone knows of a dealership who cares about offering quaility service in the Columbus, Oh area, please let me know!