Used Cars for Sale at Bob Howard Acura in Oklahoma City, OK

craigf

Mar 3, 2016

Went in to look at a vehicle in my price range and Richard Newman sold me a better car at my price range and couldn't be happier! Thanks Richard we will be buying more cars from there!

Brittany.Eckstein

Nov 10, 2015

So I was one of those who got sold into the extended warranty with Fidelity when I purchased my car. After getting home and doing some research on the service I had signed up for, I realized how bad it was, so I immediately called and emailed Bob Howard Acura to get it cancelled and resolved. This was back in Feb of this year. I was given a cancellation form to sign, which I did and promptly emailed back. I was told it would be taken care of. I gave it a month or so, as I was told it would take time for the cancellation to reflect on my loan. Come to find out that the guy who was handling my cancellation was let go and hadn't turned mine in as well as many others. So I began working with a new guy on it and he assured me it would get taken care of. I called Fidelity today to find out what was going on and they said that it had been cancelled, but a Brenda from Bob Howard called to reinstate it. So here I am, close to a year into this whole ordeal and even after working with the GM who assured me he'd get it taken care of - it hasn't been.

Ralph Burcham

Jul 17, 2015

We have had that car since 2002! Never had a problem, just maintenance! The car always runs perfect! Never overheats and no drips in our garage, works perfect in any kind of weather, took it to the moutains, other kinds of cars were sitting side of the road overheated and we could just keep on driving!

Ralph and Gladys Burcham

Jul 16, 2015

Excellent service! Eric Collins and James Hunter are always easy to deal with. The car just needs maintenance. Nothing to fix! Shelly is a very cheerful lady at the office allways a joy to see her! The came back spotless! One of their mechanics, Larry Sparks get that car in perfect order every time! Excellent dealership, always a great place to visit!

Just Want People to be Reasonable

Apr 20, 2015

Unfortunate that instead of a professional business exchange, car buying is a silly game - but that may just be what it is. We purchased a used car here - it is a nice vehicle, but my experience would not lead me back there for a new car, nor would I recommend it to another. Our salesman was condescending and difficult. I recommended a different local used car dealer to a friend today because they were so great to work with - unfortunately they didn't have the exact car we wanted. I would have much rather given my money to them!

cleehan

Mar 20, 2015

Make sure you read every peice of paperwork. They tried to dupe us on the warranty twice and neglected to tell us about the manditory "protective coating" required for Resist-All claims. We visited Bob Howard Acura on 3/7/2014 to look at a used Ford Expedition. We were greeted by a salesperson, Sarah, and she took us to see the SUV. It drove great, miles were low, and price was fair. After the test drive, we decided to look at a few comparable vehicles in the area, but returned when the sales manager phoned saying that they would accept our price offer including a 42000 mi warranty. The details price and details sounded acceptable, our only request was for the car to be detailed because the leather was dirty, the plastic moldings had scuffmarks, the carpet had spots & dirt, and there was grit in most of the cracks and dust on the surfaces. Nothing major, but who wants to bring a car home to detail it themselves? Sarah said it would not be a problem and that they'd take care of it while we were talking to the finance manager, Rebecca. ** Let me preface this next part by saying that Sarah was great. Other than being new, and maybe a little too nice to get things done, she was perfectly fine to work with. This is where things went wrong. We were already approved for a low rate through our bank, but Rebecca told us shed shop for a lower rate or at the very least, work with our bank using the rate we were approved for. We asked her to remove the things that she rolled into the cost without asking us, and elected for 1 inexpensive Resist-All paint and upholstery coverage. We signed a few things and were given vague answers to most of our questions about terms and coverage. At no point did she review warranty upgrade options or the details of the warranty that we were promised. I am in sales myself, so I understand that if I articulate the benefits of something in a way that the customer sees value in, they will likely say yes if their budget allows. We werent given that opportunity. We were handed the keys and told that someone would call us to finish up the sale on Monday. Things seems a little too easy and really too good to be true of a used car purchase. That night upon review of the paperwork and inspection of the SUV, we noticed that it was "Too good to be true". The following issues were found:1)Every page of the paperwork had the wrong address.2)The warranty coverage was 12000 miles less than what we agreed to.3)The vehicle had not been thoroughly cleaned. 4)The Resist-all coverage was void unless the protective coating was professionally applied (this was not discussed or scheduled at the dealership).I called bright and early Monday morning. I was not presented with new paperwork until Wednesday. At that point it was still wrong. The warranty term and mileage was corrected, but they dropped the warranty coverage to the lowest level which hardly covered anything. We declined to sign. Friday, after not hearing back from the dealership we requested to sit down to review and sign everything and drop off our trade-in. The interest rate was still the same rate that we had negotiated prior to entering the dealership, so we arent confident that any shopping around was done. We scheduled the Resist-All application and requested a full detail so that dirt and stains would not be sealed into the leather and carpet. When we picked the vehicle up, the leather may have been cleaned, the carpet was vacuumed and that was about it. The seatbelt had crayon on it, the dash and gauges were still dusty, the console still had food and drink particles in it, the seats had debris in the crevasses, the wheels had brake dust on them, and the bumper still had a coat of dirt on the entire surface. After 3 trips to the dealership, we decided that we should just cut our losses and clean the car ourselves. Almost 2 weeks after the purchase, we were asked for another signature on the trade-in affidavit. We've yet to receive the title or finance paperwork, so were still not sure that we are completely done with this whole ordeal. This was needlessly difficult experience caused by a lack of thoroughness. Had anyone ever taken the time to review the details with us, we could have pointed out the errors on the first visit. They were too focused on rushing through the sale to make sure that everything was correct and that we felt taken care of. We felt like We will not be back (unless its to sign another piece of incorrect paperwork).

Christina L

Mar 20, 2015

We visited Bob Howard Acura on 3/7/2014 to look at a used Ford Expedition. We were greeted by a salesperson, Sarah, and she took us to see the SUV. It drove great, miles were low, and price was fair. After the test drive, we decided to look at a few comparable vehicles in the area, but returned when the sales manager phoned saying that they would accept our price offer including a 42000 mi warranty. The details price and details sounded acceptable, our only request was for the car to be detailed because the leather was dirty, the plastic moldings had scuffmarks, the carpet had spots & dirt, and there was grit in most of the cracks and dust on the surfaces. Nothing major, but who wants to bring a car home to detail it themselves? Sarah said it would not be a problem and that they'd take care of it while we were talking to the finance manager, Rebecca. ** Let me preface this next part by saying that Sarah was great. Other than being new, and maybe a little too nice to get things done, she was perfectly fine to work with. This is where things went wrong. We were already approved for a low rate through our bank, but Rebecca told us shed shop for a lower rate or at the very least, work with our bank using the rate we were approved for. We asked her to remove the things that she rolled into the cost without asking us, and elected for 1 inexpensive Resist-All paint and upholstery coverage. We signed a few things and were given vague answers to most of our questions about terms and coverage. At no point did she review warranty upgrade options or the details of the warranty that we were promised. I am in sales myself, so I understand that if I articulate the benefits of something in a way that the customer sees value in, they will likely say yes if their budget allows. We werent given that opportunity. We were handed the keys and told that someone would call us to finish up the sale on Monday. That night upon review of the paperwork and inspection of the SUV, we noticed the following: 1) Every page of the paperwork had the wrong address. 2) The warranty coverage was 12000 miles less than what we agreed to. 3) The vehicle had not been thoroughly cleaned. 4) The Resist-all coverage was void unless the protective coating was professionally applied (this was not discussed or scheduled at the dealership). I called bright and early Monday morning. I was not presented with new paperwork until Wednesday. At that point it was still wrong. The warranty term and mileage was corrected, but they dropped the warranty coverage to the lowest level which hardly covered anything. We declined to sign. Friday, after not hearing back from the dealership we requested to sit down to review and sign everything and drop off our trade-in. The interest rate was still the same rate that we had negotiated prior to entering the dealership, so we arent confident that any shopping around was done. We scheduled the Resist-All application and requested a full detail so that dirt and stains would not be sealed into the leather and carpet. When we picked the vehicle up, the leather may have been cleaned, the carpet was vacuumed and that was about it. The seatbelt had crayon on it, the dash and gauges were still dusty, the console still had food and drink particles in it, the seats had debris in the crevasses, the wheels had brake dust on them, and the bumper still had a coat of dirt on the entire surface. After 3 trips to the dealership, we decided that we should just cut our losses and clean the car ourselves. Almost 2 weeks after the purchase, we were asked for another signature on the trade-in affidavit. Weve yet to receive the title or finance paperwork, so were still not sure that we are completely done with this whole ordeal. This was needlessly difficult experience caused by a lack of thoroughness on every level. We will not be back (unless its to sign another piece of incorrect paperwork).

VHenson

Feb 1, 2015

i purchased a new car in August of 2014 and the entire process couldn't have been more easy. My salesperson, Shay, was new on the job but very knowledgeable and helpful. The financing process was quick and easy. I love my car and I am very happy with this dealership.

bryantm

Sep 8, 2014

When I came in to look at vehicles deciding whether to purchase an automobile, my salesperson Louie Bogan was very curtious and allowed me the time to "check out" the merchandise. When I decided to buy - Louie was extremely informative and patient when answering my many questions and concerns. He made my car buying experience enjoyable. I would recommend Louie to all of my friends looking to buy a car.. --------------------------------------------------------------------------------

PJC

Aug 10, 2014

My husband and I found a beautiful Acura on the web site. We drove approximately 130 miles (one way) to purchase the car. This has been exactly three weeks ago today and, despite numerous calls to the salesman, we STILL DO NOT HAVE POSSESSION OF THE TITLE!! My husband even spoke to the finance manager yesterday to see what the hold up was and this manager promised he would have it delivered overnight so that we would receive it today. Didn't happen...It is extremely disappointing to travel so far for what we thought was a good deal, then being treated like this...