Used Cars for Sale at Bob Moore Buick GMC in Oklahoma City, OK

mbli727

Jun 10, 2016

I recently purchased a used vehicle from here on February 12th. I had the vehicle one day and noticed that on the passenger side door the vehicle had been in an accident. I called the dealership right away and they did fix the damaged area. I was really happy with them for doing the repair on the vehicle. Now after having this vehicle only three and a half months and putting a little over 1500 miles on it the transmission goes out. I took the vehicle back up so they could tell me what was wrong with the vehicle. Well today I get a call saying that the transmission is out and needs to be replaced. I was told that it will be over 4000.00 to replace or 2200.00 plus parts for them to take apart and fix. I explained that I have not even had this vehicle four months and yet it has needed two major repairs. Be careful of buying a vehicle from here, because you may end up with a lemon like me.

Steve

Jun 3, 2016

I purchased a new GMC truck on April 23rd from this Bob Moore dealership. My salesman Justin Payne was excellent throughout the process. He was very knowledgable and answered all questions I had. I will recommend this dealership and Justin to anyone I know who is interested in buying a vehicle

Soldiasooner

Jun 2, 2016

Stopped in for a quick peek at the vehicles and the salesman Justin Payne approached me on the lot. Justin was extremely knowledgable,helpful, and answered all my questions. Justin made car buying as painless and simple as buying candy. Thank Justin.

twiggy9600

Apr 7, 2016

I requested information on a vehicle that I had seen online. I stated via text and email that I did not want to drive to their dealership to see the vehicle and waste my time if it would not fit my needs. I was assured by their staff that it would meet my needs and it was a beautiful truck. After 4 emails, 4 phone calls and 5 text messages from various people at the dealership, I finally said I would come and see the vehicle. When I arrived the truck was not on the lot and the salesman that I spoke to asked me if I was sure that I wanted to see "that truck"... .. I should have followed my gut and left right then...but I did not. He went around back to get the truck so that my husband and I could see it. First sight, DIRT/MUD caked on every inch of this truck that I have been told is selling for "a great price for this kind of truck and what do you expect for such a low price"... REALLY!?!?! 2007 with 161,000 miles for $11,259.....MORE LIKE A PIECE OF CRAP!!Other than the MUD/DIRT caked outside, the tailgate was missing and in its place were tie down straps crisscrossed across the back, the MUD/DIRT was caked all over the inside as well... including under the rear seat!! There were cracker crumbs all over the floorboard, and soda(?) stains all over the seats. It looked and smelled as though someone had been living in this truck. ALL 4 tires were BALD, it was visible that the truck had been in some type of accident as there was damage to the front end where the bumper had been popped out..but the plastic was broken. And to top it off, the check engine light was on and the salesman just said "but that could just be an O2 sensor"... Or it could be any number of things!!!!!! WHAT KIND OF DEALERSHIP PUTS A VEHICLE UP FOR SALE THAT HASNT EVEN BEEN CLEANED UP YET?????? And then doesn't even tell a person who asks about that vehicle!!???!?!?! And now to top it off, its two days later and I have received 3 more phone calls and 2 more emails from them!! Why, I said that I did not want the truck and that you had nothing else that I wanted on your lot!?!?! NOWHERE ON THEIR WEBSITE AND PHOTOS OF THIS TRUCK DOES IT STATE THAT THEY ARE "STOCK" PHOTOS....(The only actual photos of the truck are of the Steering Wheel and the Odometer) That would have saved me the trip!!!!!

Bass Fisher

Mar 23, 2016

i shopped all of the GMC stores in OKC. I met the best sales person I have dealt with Phil Batson was so helpful he made it fun and quick, I recommend this store to all.

Lucas1980

Dec 10, 2015

The truck I drove from Antlers OK to buy that the salemen an random callers from the 6000 phone number was not there, 7 hr round trip. Then they offered me a low ball price for my trade an didn't even try to meet in the middle when I found a truck i liked better than the one I found on line at Bob Moore's website, I had more knowledge of the trucks online prices then salesmen. I wonder how much to rent bill board in okc to say don't buy a stick of gum from Bob Moore.?

chris

Nov 30, 2015

actually my purchase was by phone and internet, I told them what I wanted, and what rate and cash price and with very little time we schedule a closing. I picked up my new truck on Nov 20, 2015

Levi37

Aug 5, 2015

CB, Mike and Jerrel all did an outstanding job. I am very happy with my purchase and with the agreement. I will recommend CB and this dealership to friends and family.

John

Jul 23, 2015

inexperienced sales team thanks to salesman Ruben last purchase was the worst buying experience in my life, replying to emails after 3 days !!! We're all busy also Overall Strongly not recommended

jenipoo10

Jul 7, 2015

I have purchased many cars, getting a new one at least every 2 years in the last 10 years. I purchased a 2012 Armada about 5 months ago. The vehicle appeared to be in good working order, but once purchased and a little more inspection many issues came about. Within a week of purchasing the vehicle I noticed the cowl top and windshield were broken (which you get to hear all the road noise as the wind blows up the cowl hood when driving) I called, messaged pictures was told I would see a check only for the windshield. Never even saw that. Also, started to notice a very annoying squeak from inside the vehicle which come to find out is the entertainment center retaining clips are broken, a $300 part from Nissan, $500 after install. Now 5 months later and temperatures spiking over 100 I've noticed that the AC doesn't cool off the car at all. It was blowing just enough cold air before the summer to not think anything was wrong. Took it in and the filter was so clogged that the mechanic actually took a picture of all of the debris, obviously been that way for a LONG time! The car also had door seams that were falling off when it was opened. Since the purchase I also noticed the car shakes so bad when braking on the freeway you almost lose control of the vehicle, it needs rotors and brake pads... not something that can be worn down in 4-5 months. I have spent the past week attempting to get someone on the phone to let them be aware of how thorough their mechanics are before they sell a vehicle, and that's an impossible mission. I will never purchase a car from a Bob Moore dealership and will make sure not to take my vehicle to the Bob Moore Nissan dealership either. In my opinion, if it says Bob Moore they don't care about quality. This is the worst used car ever purchased from a dealership. I purchase used cars from a dealership to not have $2k+ worth of damage/repairs needed within 6 months.

Proudofok

Mar 5, 2015

We recently bought a new Buick La Cross from Bob Moore Buick in Oklahoma City. They are the most Friendly Dealership in OKLAHOMA. Got a great deal on a new Buick and had several choices to pick from, all with the color we wanted. We have bought many new Vehicles in the past but Bob Moore is my choice from now on. After talking with them on the phone since we live in SW Oklahoma we visited their dealership in a couple of days and received the royal treatment. There was a salesperson waiting for us to arrive and he was ours for as long as necessary, we test drove three Buicks. We were introduced to the Sales Manager, The Service Manager and made our first appointment with him. They offer snacks, drinks and a nice waiting lounge. Later when we were ready to buy we were escorted to the Finance Manager for a pleasant buying experience. He explained all choices on interest rates, extended warranty and answered all questions we had. While we were with him, even though the weather was bad, they cleaned the car in and out so we would at least leave the lot with a clean car. We can't say enough good things about this dealer. Believe me I have had dealers in the past which were not even close in comparison. Also the tin of fresh cookies they sent us later were the best. I would recommend them to all individuals and families who want a no hassle, friendly experience whether you buy from them or not. Thanks Bob Howard and your sales team for a professional buying experience.

Heather

Mar 4, 2015

They was very easy to work with and good on meeting my demand on price. They was friendly and made sure we was comfortable while there all day

jeebs

Feb 13, 2015

This was by far the best experience I have had buying a car. All of the employees were extremely polite and professional. I will definitely be recommendeding them in the future.

snoddy

Feb 13, 2015

I bought a car from Bob Moore GMC Buick Feb 9 2015. I love my car. The sales team was very patient and respectful. I would recommend this dealer if you are in the market for a new car.

Kevin

Feb 13, 2015

Great people at Bob Moore GMC, will go back when looking for another car or truck. I have already recommended Bob Moore to several friends. Thanks Bob Moore and staff.

08091712

Jan 22, 2015

I purcharse a 2011 Cadillac CTS-V from this dealership this month, by far the easiest purchasing experience, the dealership offered to compete with my bank for financing and I was very impressed with the rates they provided me. Will definitely do business with again. Thank you Brad and Randy!

Paul R

Jan 1, 2015

After a rough outing at another dealership I called the New Car Manager (Gary) and told him what I wanted and had viewed a 2015 Sierra Denali on there website. I wanted some items changed which he did with no issue and negotiated price, after he gave me his best price up front, I shopped several dealerships including a very large one in Dallas, that dealership even told me "if they will sell you that truck for that price you need to buy it" and so I did! None would do what Bob Moore GMC was willing to do. As a long time loyal Bob Moore Customer I appreciated the awesome customer service and easy experience. I would recommend Bob Moore GMC to anyone looking to purchase, a GMC or Buick and speak with Gray K. prior to purchasing anywhere else. A truly pleasant experience.

ggfor3

Nov 5, 2014

We have purchased 3 vehicles from this dealership in the last 4 years. We have always been treated with the utmost courtesy and respect. We have dealt with the same salesman each time, and he has been knowledgeable about the products, easy to work with and has always taken pains to see to our comfort while waiting for the paperwork to be completed. It is a pleasure doing business here.

Jeff Davis

Aug 18, 2014

My only difficulty was with how the vehicle was initially and follow up 'Detailed'. Nothing major but I always tthought a 'detailed' vehicle would be close to as clean as a new vehicle would be. The first time there were what appeared to be broken dog biscuits in the center console and in the spare tire lowering compartment. After the second time, there was was a half dissolved piece od candy in one of the rear chair rails and the windshield was left spotty with wax.

pantheonsystems

Aug 4, 2014

I took my 2013 GMC Yukon XL Denali (only 21,000 Miles)(almost $70,000 vehicle) in for oil change and tire rotate and balance on July 21, 2014. I mentioned a noise that was coming from the front drivers side. They said "If it keeps bothering you let us know" I told them I was having it serviced because we were going on a trip to Montana and I wanted to make sure everything was okay to travel. Well that noise ended up being a differential seal that blew out while I was 40 miles past Casper, WY in the middle of nowhere. There are 6 people in our family and they would only give us an economy car from Enterprise that would only seat 5 people. The towing company charged us extra mileage $170 because it was further than he was supposed to go. The tow truck driver was nice enough to give us his personal vehicle to let us drive back to our motel and use for the night. (if GM were as nice as this person we would not have a problem) Also since I was pulling a camper they do not cover the expenses of towing that and Enterprise does not allow you to tow anything on any of their vehicles. If it were not for my wifes family (6 Hours away) coming to tow our camper then we would have had to pay to have the camper towed somewhere. GM also only supplied us with a room that slept 4 people and we had to pay another $115 to accommodate our family. We got a call a week later from Enterprise saying they needed to charge someone for the car rental because GM only paid for the first day. What would have been just a seal has turned into a major repair because when the seal blew out it got too hot and froze the axles. Now they can not find the axles for our vehicle and we are stuck in Montana with a vehicle we are paying for out of pocket and that will not even accommodate our entire family. I am very dissatisfied with the service department, because they just blew it off as not a big deal when I mentioned the noise!This has caused us a great deal of expense for us and GM. GM only provides a weak attempt to help when their vehicle breaks down when it is under warranty.

bisonresq

Aug 4, 2014

Terrible. Gave me a Sierra 2 door work truck as a loaner for an Acadia. I.e., I need an acadia because I have kids. "Parts should be here tomorrow." x a week. Would have been very convenient to mention parts were coming from Michigan, not across town.

Bethany

Jun 9, 2014

Good customer service. Troy Flewellen did a great job getting me in a new car by listening to my needs and understanding what I truly was after in my next big purchase.

Nick

Jun 3, 2014

Landon Knowles was my salesman. Landon was knowledgeable about the truck he was selling me and took the time to make me feel as though I was not wasting his. Landon helped me find the vehicle I wanted, which was in transit to another dealership.

Wm J Gift

Jun 3, 2014

We have bought and traded/sold over 35 vehicles since marriage 39 years ago. We're car junkies! My wife stated that Rueben was the best and most knowledgeable salesman that we have ever dealt with. Highly, highly, recommend him!!

Herbert

May 26, 2014

I was press for time and so advise the Intake person. he missed the promise time, however, he worked to insure all went well for me.

Steven

May 21, 2014

I was assigned a loaner vehicle for our trip when my car couldn't be repaired on the first attempt. I am very satisfied with this experience.

Larry

May 13, 2014

All my car needed was the oil to be changed. I called first to see if they could do it immediately. I took the car in, got the oil changed and was gone in less than an hour. Excellent

Christian

May 12, 2014

Appointment was quick and easy. I was going to wait in the lobby but my truck needed a little extra dur to recalls. A complimentary loaner was offered which was an excellent suprise. Advisors were very helpful through the whole process. I will definately return to the facility for service.

Lori

May 6, 2014

The experience was low stress because the sales people worked with me by phone & e-mail, which was very nice. And Ruben Couch who delivered my vehicle to my rural town in the Panhandle was very helpful with setting up the technology in my new car! He went over the paperwork with my husband & I. Making the total experience less stressful and enjoyable!

Darryl

May 4, 2014

Your Rep was courteous and prompt when I drove in for a broken dipstick replacement. The repair was done in about an hour and I was able to get back on the road. I am thankful for GM's dependability and service. Thank You

Holly

May 3, 2014

Salesman Ruben and sales manager Gary were awesome! My finance guy got fired mid-loan so it was a bit of a problem but all worked out in the end due to their great attitudes and customer service.

Brad

Apr 27, 2014

Everyone from my salesman Ruben, Gary the manager, Zack in service, and Rolanda in finance made our car buying an amazing experience. I will definitely buy our next vehicle from Bob Moore GMC and recommend them to all of my friends.

Gary

Apr 25, 2014

Everything went great. I was able to make an appointment for a couple of hours after my call. The dealership made everything easy. I will definitely use them for my next service.

Carla

Apr 18, 2014

Just in for an oil change and tire rotation. Waiting area is nice and food and beverage were available. I arrived at 4:40 and thought I would have to come back the next day, but someone was willing to do the job.

Edward

Apr 14, 2014

Landon was great! I love my Buick Verano!! I will definately recommend friends and family to by a new car from Bob Moore and especially Landon. Thank you very much!!

Mary

Apr 5, 2014

being female you did not take advantage of me. Even though you i ask to to the brake special you called me an told me it was not needed saving me over 400.00. you could have went a head an dont it and made 400.00 more off of me. So so happy with the service i received with Bob Moore, I brag about the service i receive to everyone. Thank you again for taking care of me.

Gwendolyn

Apr 4, 2014

Bob Moore has alway been nice and friendly with me from when my wife and I purchased our vehicles. If I had any questions they were more than happy to answer them for me.

Christopher

Mar 29, 2014

always professional. Easy to get appointment. Wish the technicians arrived at 7 am so I can be at work by 8

Joseph

Mar 28, 2014

I appreciate that they gave me a loaner as truck was there almost a week - had to order in parts.

Lorraine Cantrell

Mar 23, 2014

Was able to work with Spencer, Don and Jay the Manager. Told them the vehicle we were looking for, our payments we needed, etc. Was in and out in a matter of time. Excellent people to work with.

Kristy

Mar 19, 2014

Everyone was very nice, answered every question that I had and worked very hard to give me the best deal possible.

Jerry

Mar 19, 2014

Our salesman (BJ Blue) was very personable and informative. I would trust him to sell any of my friends or family members a new car.

Larry

Mar 12, 2014

Brad B. is the BEST. I have bought several vehicles from Bob Moore and will continue to do so because of my great experience.

Donald

Mar 12, 2014

I've used Bob Moore for car purchases and much of my service for 30+ years. Much of my family as well. The experience is almost always pleasurable. The only case here was the long answering time and hurried response. Understand things are busy, but a truly excellent customer service would be feeling like you are there only or ultimate concern at the time. Service was excellent, but this was the first time I ever felt like I was a bother. Nothing anyone said, just the rushed feeling and latent response. Again, everything was fine, but expectations have been set in the past. And, I know with Spring Break nearing and the past weather, you guys are likely being slammed. I've chalked it up to an isolated incident. You guys always do a great job, and I'm glad you are in my area.

Kari

Mar 11, 2014

Everyone is professional, kind, enthusiastic without being overbearing OR pushy. I like this. They are knowledgeable about the products from sales to service.

John

Mar 7, 2014

Very professional, they done what they said they would do! Randy in sell is very good when comes helping. Thanks JHAYES

Jabbar

Mar 1, 2014

Teddy and and the manager Gary put this dealership establishment Standing out among others. The level of customer service is second to none, It comes naturally,It is not forced .They will certainly have my business for good.

David

Feb 27, 2014

Sales Consultant CB was very patient and did not attempt to exercise high pressure sales tactics at anytime during the several months we had discussions. That was very much appreciated. He knew exactly what I wanted in a 2014 Sierra 1500 and did not try selling me something short of that. CB was both very helpful and knowlegeable. And, on delivery day, he took as much pride in the subject vehicle as I did and was exremely particular making certain it was exactly what I had requested, that it looked extremely clean and sharp and to see that it met my total saticfaction. He, and the rest of the staff at Bob Moore Buick GMC, appeared to genuinely appreciate my business. I felt good about the whole buying process.

Judi

Feb 24, 2014

Once again I was greeted quickly by Zac Sanders. Zac is always quick to greet me and provide me with the best service possible. I would highly recommend Bob Moore Buick GMC service

Larry

Feb 22, 2014

I made an appt for 1:30 to bring my car in to have the oil changed as well as the tires rotated. I got there a few minutes early. They moved my car back into the stall to do the work at approximately 1:35. Thirty five-forty minutes later I was on my way home. Extremely fast workmanship which I appreciated.

Robert

Feb 20, 2014

Randy Hendrickson is a great salesman. He has sold us 3 vehicles. We will continue to come back to him.

Vicki

Feb 18, 2014

I would suggest that the service desk co-workers be more "specific" when letting customers know what services are being done. You may know why a service needs to be done, but that doesn't necessarily mean the customer knows. Just a suggestion.

Eddie

Feb 14, 2014

Zac Sanders met me as I came in the door. He took my keys, told me and expected time wait and invited me to the lounge area. He came and got me when my vehicle was ready. A great example of what customer service is all about, I recommend him for a promotion/raise!!!

Ryan

Feb 6, 2014

The best experience I have ever had at a car dealership! I will recommend Bob Moore GMC to all my friends & family

Terry

Feb 4, 2014

All around excellent buying experience - right from the online credit app, through delivery. Professional grade trucks from professional grade people.

Connie

Feb 1, 2014

Always very friendly and complete work in a timely manner. The staff goes above and beyond to make sure the customer is satisfied.

L

Jan 29, 2014

I wanted to purchase a extended warranty for my 2012 pickup that I purchased at their dealership and was informed that I could no longer include the CNG equipment with an extended warranty. When I bought the CNG conversion from them I was told that my 36K miles or three year bumper to bumper would cover the CNG and I could purchase an extended warranty any time before it ran out. I choose to pay a higher price for my conversion because I trusted GM and am a long time customer. I was given two prices for the extended warranty at the time of purchase, one with the CNG which was higher and one for the truck without covering the CNG. I now have 20k miles and have had to take my truck to the dealership several times with problems with my CNG conversion. I decided to purchase the extended warranty that covered everything and was told that it was no longer offered. I really like my truck and am deeply disappointed in the warranty that was offered for my purchase. I believe that GMC may not have faith in this product. The service department has been wonderful and I can only offer the highest recommendations for their help.

Vicki

Jan 28, 2014

I bought my GMC Acadia from Bob Moore and my vehicle has never been serviced by anyone other than the Bob Moore Service Center - and I won't take it anywhere else! The front desk at the service center is awesome and friendly; love the NEW place with the beautiful waiting room; love the TV; the drinks and refreshments. LOVE IT LOVE IT LOVE IT!

Kathryn

Dec 27, 2013

The people were very friendly all the way up to the General Manager. They made the process very easy. I live in TX but it was worth the drive.

Frank

Dec 21, 2013

Service was great. Matt was very cordial and informative. Appearance of dealership pleasantly shocked me. I love the new place! Keep up the great work!Frank T. TurscakJust One of the Very Many Satisfied Customers

Jared

Dec 21, 2013

Had a great experience. I was greeted promptly by Sheldon Tucker. He spent the afternoon and evening getting us into the new vehicle we were looking for. He was very knowledgable, patient, and professional in guiding us through the buying process.

William

Dec 21, 2013

Dropped my car off late and do to holiday season my work schedule is even more hectic, making it difficult to arrive early enough for service on my car. Zach understanding my situation, and stress of check engine light being on, placed me in a loaner vehicle so I could leave my car to be evaluated. It took a couple of days to get part, Zach updated me on plan and with the work of the service employees had me back in my 2012 Lacrosse as promised. Thanks!!!

Carol

Dec 21, 2013

I had the oil changed and tires rotated. everyone is very nice and the new building is very comfortable if you need to wait for a short time.

Clark Yowell

Nov 26, 2013

AAA+++ fast and easy Extremely clean and functional facilities. Highly recommend.

Stan Rutherford

Nov 20, 2013

Bob Moore service manager had my GMC truck hauled from Stillwater to his location and found the problem that local mechanic could not find. My truck was 6000 miles out of warranty and the service dept. got GMC to cover 60% of the repair cost.....Awesome!

Don47

Sep 11, 2013

I brought my '95 Deville in for an oil pressure issue at 8 am Monday 9/9/13. The person I talked to in service said they would call me when the problem had been evaluated or fixed. I had not heard from them by noon, so I called. I was told it would be ready by 2 pm and they would call. Again no call ,and I had to call. When they sent a courtesy car a little after 3 pm for me to get the car I was told that 2 sensors had been replaced wrong and I would need to bring the car back the next morning.I had the car back at 7:30 am the next morning (9/10/13). I was told it would only take 30 min to switch the sensors, but it would take awhile to get to it. Again I was told that they "would call" when it was finished. I called again at noon. It still wasn't ready. But they would call. I called again at 3 pm and was put on indefinite hold.I called at 8 am on Wed 9/11/13. It was finally ready. But now their courtesy car was out on a run. I called back at 10 am and was told that their driver had to make a run to Enid early that morning, but I would be "1st on the list" when he returned. By 1:30 I had had enough and had to walk 2 miles to the dealership. When I got there I was told that they had been trying to contact me for 2 hours to arrange a time to get me, but they had the "wrong number." When I went to pay the bill, I was told that they would "have it around to you" in just a minute. I went outside to wait. While I was outside someone brought my keys outside and gave them to me. I was beyond furious at that time and figured if I wanted it today I'd have to go get it myself. After walking around 3 lots I was approached by someone in service and they told me that it was in another lot. He directed me to the lot and I was allowed to find it on my own.In conclusion: Would I recommend Bob Moore Buick GMC for service. Not only NO but "O?ssss NO!"

wbryson87

Sep 3, 2013

Good starting price for the car. Friendly staff (helpful throughout the buying process). Smooth transaction in the end. Only negative would be the high dealership Document Fee ($299).

Orthonurse13

Jul 30, 2013

I have had 4 Buicks purchased from this dealership. I have only used them to do routine service on all cars. Never have had a problem between services. My ONLY complaint is the time it takes to do these routine services. Of course I admit I have no idea of what it takes but sometimes up to 3.25 hours seems excessive.

SUNFLOWER1107

May 4, 2013

I had a reduced engine power message on my display and immediately took it to Bob Moore and they spent a total of five days researching the problem and came back with a loose connector and saved me hundreds of dollars in what could have been a useless repair. so THANK YOU for the time you spent on my vehicle.

Kuehnkandice

Apr 13, 2013

Will always go back for all my vehicles very friendly atmosphere! Got me exactly what I needed with no problems! Met all me needs that I was looking for in a vehicle

Gregcrump

Mar 7, 2013

Everyone was excellent to work with. I have purchased several vehicles from Bob Moore and would highly recommend them. Very pleasant experience from beginning to end.

TJCLEMENTS

Jan 15, 2013

WE HAD CAR DEAL DONE IN 1 HOUR.THEN HAD TO WAIT 4 HOURS FOR THEM TO REPLACE A DOOR LATCH AND DETAIL A BRAND NEW CAR.WE WERE STUCK THERE WITH NO KEYS TO GO ANYWERE.I ASKED SALES MANAGER HOW MANY PEOPLE WORKED AT DEALERSHIP AND HOW MANY CARS THEY SOLD THAT DAY, HE TOLD ME OVER 100 EMPLOYEES AND THEY SOLD 5 CARS THAT DAY BUT IT STILL TOOK 4 HOURS FOR A 5 MINUTE REPAIR AND A POOR JOB OF DETAILING.I HAD CALLED THE DAY BEFORE AND TOLD SALESMAN WE WHERE COMING UP TO BUY THE CAR THE DAY BEFORE SO IT WOULD BE READY BECAUSE WE DIDNT WANT TO SPEND ALL DAY AT DEALERSHIPBUT HE DIDNT DO THAT!!!!!!APPARENTLY MY TIME IS NOT IMPORTANT TO THESE PEOPLE.

bernie.heironimus

Jan 4, 2013

Bought a new Terrain and I am pleased and excited about the car! We could not have asked for better or friendlier service than we got at Bob Moore. The salesman, Dave Hodge, was very informative and my husband and I did not feel pressured at all - do not like high-pressure salesmen ! ! ! Will go back to Bob Moore when my husband needs a car. Thanks for great service and a great car.

tommythomas

Jan 3, 2013

I have on both occasions felt that I got a fair deal and have enjoyed the sales people. The sales staff have worked with me to see that the service after the sale was good.

weberjs

Dec 14, 2012

We actually hadn't plan on buy on that particular day but the sales staff was so friendly and helpful. Jason took us for a test drive and we really like the car. We two other friends that have Buick Enclave, in fact one has two. When we began to discuss price I felt the sales staff was very fair in what they gave for our trade-in and the incentives that were being offered by Buick. We think it is the best driving machine we have ever had and would do again in a minute.Thanks,Jim

dmpgibson

Nov 30, 2012

I received excellent assistance in purchasing a new vehicle from the time I responded to an internet add through completion of all financing. The four employees I worked with could not have been nicer. I did not feel pressure at any time and if I did not understand something, they each took time to ensure that I understood everything.Thank you for your overall help to make this purchase the best I have ever experienced in buying a new car.

jlmcmill

Nov 19, 2012

I've been doing business with Bob Moore for almost 2 years. I've never gone there without getting completely friendly service and employees eager to help me. The service department goes above and beyond to meet and EXCEED my needs and expectations. Zac Sanders is an awesome person and would recommend Bob Moore service to anyone. I tell them to see Zac Sanders. Brad and the sales person who helped me buy my car were awesome. They took care of everything for me and I just showed up to pick up my new car. It was effortless!That's why my husband went there two days later to buy his new truck.

mh2933

Oct 25, 2012

There were no hassles and, based on my prior research, I received a fair price for my trade in and got a good deal on my new vehicle.

SeanIngvard

Sep 22, 2012

They were very willing to work with me on financing, which I assumed would be difficult for me to get. I am also enjoying the Terrain, which was a style of car I wasn't even aware of.

dmarie1943

Sep 5, 2012

Our experience in purchasing our new vehicle was very pleasant. Our sales person was extremely nice to work with and did not pressure us to purchase the vehicle.

okcjoy12

Aug 13, 2012

I needed a car immediately as my current car needed extensive repairs. I called Bob Moore, spoke with Dave, selected the car I wanted and was treated fairly and most importantly with understanding and courtesy. Highly recommend this dealership, especially for women!

RBeck-Williams

Jul 24, 2012

The employee that worked with us was excellent. We told him what we were looking for and those were the type of vehicles he showed us. He has great knowledge of the vehicles we looked at and he never tried to pressure us into buying a vehicle. There were somethings that needed to be done after I bought the vehicle, and I was able to contact him for help, getting a response in a timely manner.

jmdhoover

Jul 19, 2012

They helped us decide on the vehicle perfect for us! They was also very friendly they,made us feel comfortable with everything! they helped us make the right decision.

slastephanie

Jun 7, 2012

I, Stephanie, completed the application for financing online. Tony met us at the parking lot and from that point on we were assisted with kindness and professionalism. I told Tony and Brady/Bradley what I wanted to buy (Buick Enclave). They did not try to sell me anything else. My husband, Tony and I went on the drive together where Tony pointed out all the features he could about the vehicle, never assuming we should already know what they were. Tony was very patient with us as we drove a bit too far and asked a million questions and he answered them all (even the dumb ones). Financing was over before we knew it and Tony was right there with our beautiful new vehicle waiting to assist us further in going over exterior features as well as helping us setup OnStar and the device that allows you to speak over the vehicle system through your cell phone. Saying that Tony was patient really is an understatment. He was very nice and very professional.Overall our experience at Bob Moore was amazing. We have always purchased our vehicles at Hudiburg but our experience with Bob Moore has made a believer out of us. In the future, we will most definitely do business with Bob Moore for all my vehicles as my husband is devoted to Ford F150.We thank Bob Moore and its team in making our experience pleasant and satisfying.Tracy and Stephanie Alexander

jbrown1006

Jun 3, 2012

Brad the sales manager was great. They stayed late and took very good care of us. He got us the deal we wanted and made it very quick. No back and forth negotiating.

dbold37

Apr 4, 2012

I had a great car buying experience from start to finish. This dealership demonstrated customer satisfaction every step of the way. Everyone treated me with me dignity and respect. I never felt pressured. They were very patient and accomodating. I bought a brand new car and was very pleased!! I would refer any family member, friend or co-worker to buy their vehicles from this dealership. I look forward to doing business with them in the future.

Dchilders71

Mar 18, 2012

Scott was great, he needs a bit more experience but he handle the sale pretty good. The delivery of the car could have been much better. Although Ralph had agreed to fix the hail damage and the console clip and, after much arguing about it, the back seat. The car was filthy. It needs to be washed and the tires needed, at least, a coat of Armour All. couldn't get a straight answer on where my paper work was that stated what the dealership was going to fix. I felt like if I left without those papers that nothing was going to get done so that is why I scored just ok and not good or better.

nniles

Feb 17, 2012

I started working with Scott Boyd from Bob Moore Buick GMC looking for a truck for me and a cheap first car for my son. Scott was very professional and patient with me and worked extremely hard to find a good fit for me. They just didn't have anything at the time that worked for me. A couple weeks later I found a used truck at the Bob Moore Chrysler Jeep & Dodge next door that I was interested in and worked with Kendra Moore as I learned Scott had been promoted to finance. Long story short the truck was sold before I could get back with my trade. So, Kendra, who is also very professional and extremely patient, pulled out all the stops to find a new 2012 GMC truck that would fit in my budget instead. All in all, aside from the wait for it to be detailed, this was one of the more pleasant car buying experiences I've had. Everyone was very nice and helpful, even finance which is where my experience usually takes a turn for the worse. They even filled up the tank without me asking or having to argue and haggle like some other dealers I've dealt with. Hopefully I won't have to find out how good their service department is for quite some time, but if they are like their sales staff I'm sure I'll be happy with them as well. I would definitely recommend Bob Moore GMC or Bob Moore Chrysler Jeep & Dodge to anyone looking for a new vehicle.

shortybear

Feb 7, 2012

They were easy to work with. I did fill pressured to buy. They made it fun. If one of them were not working they had someone there in their place to help me.

ragan.wiser279

Jan 10, 2012

I can't say enough good things about Bob Moore's Buick GMC!!! They are an amazing dealership with great sales reps, who really go out of their way to help you find the perfect car. Thanks for all of your help!

CaseyN

Nov 22, 2011

My daughter was purchasing her first new (2010) truck and it was definitely a wonderful experience. There was no pressure from our sales person, Tony. We were told he was fairly new to the dealership and did a great job!! Spoke to Ricky (manager) a couple of times and he was just as friendly! Went to finance, RJ worked with us with no pressure to buy un-needed extra's, etc! My daughter bought her first car and had a wonderful time doing it! Thanks to all of Bob Moore that made it happen! Will definitely be back!!Christy

jacksondawson88

Nov 18, 2011

I have bought many cars in my lifetime and let me tell you...I have never had an experience as good as this one. It went so smoothly. Their service department is excellent. Their sales people are not pushy..at all. I would definitely buy from them again.

csmiley

Oct 10, 2011

We were lied to on several occasions during our sales process regarding what was done to the vehicle we purchased, the car had no oil and we were very lucky that the engine did not blow up.Our complaints were addressed and we were satisfied with the service corrections that were made.

rebapayne

Sep 19, 2011

The salesperson did not pressure us. He was knowledgeable of the vehicle's features and fully demonstrated them to us. The finance person clearly explained our financing options and was very polite. The entire process went smoothly and we felt satisfied when we left the dealership.

bm5929

Sep 1, 2011

Both gentlemen that worked with me were very friendly and informative. I have purchased other autos from Bob Moore and have always been very satisfied, as I am now. They handled the paperwork quickly and professionally, and with the Credit Union that I wanted to use. I will not hesitate to recommend them and intend to purchase a used auto for my Granddaughter in the near future from them. Barbara Mayfield

grandmapeggy12

Aug 9, 2011

Very good service. Least stressful buying experience I ever had. All salesmen were knowledgeable and friendly, We were given a good price on both the new vehicle and the trade in.

chadlnewton

Jul 24, 2011

The staff at this dealership was very friendly and knowledgable. They provided us with the best value for our trade out of several dealerships we visited. I would recommend them to anyone in the market for a new vehicle.

MyRanch

Jul 22, 2011

Mike was frendly for the most part. The manager had to remind him of a vehicle in back to look at. Turns out it is the one we bought.The vehicle needed to be detailed. Brought it back nexted morning for this. The ouner manual and proof of ins. was in the glove box. Wheen picked up both was missing.Mike didnt seam to interested in trying to find them. Mark (the sales manager) was passing by , overherd the conversation and took cear of the problem. Thank you Mark

Jim Grennan

Mar 29, 2011

I bought my 3rd vehicle in 6 months. This dealership and their personnel are great to deal with, and service is tops. The physical plant of the salesroom, service department, and collision department are readily acceptable and friendly. A cup of hot coffee is always available.

dgw10

Jan 20, 2011

When we arrived at the dealership we were greeted by a friendly sales associate. Randy showed us several cars and we test drove two. He was very knowledgeable on each car. We chose this dealership because of its convenience. When we purchased a car and it needed service, we wanted to take it back to the dealership.

kentsmith

Jan 3, 2011

I have my own method for buying vehicles and have used the same procedure for nearly 50 years. They were patient, helpful and straight forward and allowed me to go through the process in my own way. I will go to Bob Moore first when it is time to buy another vehicle.

doncharlott

Dec 11, 2010

We began our day of shopping at Bob Moore, knowing exactly what we wanted and that it was in stock. This ended up as our only stop. Our salesman was friendly, helpful and knowledgeable about the vehicle features. By working with him and his sales manager, we were able to get a very satisfactory deal while having a most pleasurable buying experience.

jnelson22

Oct 16, 2010

Bob Moore GMC gave me a great value for my trade, and gave me the best price for a brand new car. I almost bought a used car with 60,000 miles for about the same price as the new car they offered. The salesman was never pushy or hassled me, and the new car sales man helped me every way they could. I actually got rear-ended the second day owning my car, and they put me in a brand new loaner! They have fantastic customer service, best I have ever seen owning 13 cars! Would recommend seeing what they have to offer before purchasing any new/used car.