Used Cars for Sale at Bob Rohrman Schaumburg Ford in Schaumburg, IL

Blake Thompson

Oct 5, 2016

Amazing. Sam and Dennis and their crew is super help and friendly. I would buy them a drink if I could! Haha. Thanks for everything!

Marie Terranova

Oct 4, 2016

Bought a new car and had a wonderful experience, no pressure.

Anita Hernandez

Sep 28, 2016

Blake, in the service department, was very polite and helpful with me understanding what my car needed. Called me and walked me through understanding the work, the process, and the cost.

Eric Novak

Sep 22, 2016

We gave them a coupon for a free car wash that they emailed us. They said we did not need it since they wash all cars in for service, but they did not wash it. I guess we should have agreed to let them replace the air filters. The bearing repair was fine.

Bogdan Smolen

Sep 17, 2016

Great salesman, great and quick service!!!I will definitely recommend to my friends!!!!

Janet Genot

Sep 12, 2016

Very happy with the service dept. I had my oil changed and tires rotated. My car came back in great condition.Nice People to work with.

nts3

Aug 30, 2016

Our salesmen, Ismael, was great. Worked with me as I purchased a used car for my son. We came back two separate days to test drive, Ismael was knowledgable and although I did purchase I did not feel the typical salesmen pressure to make an instant decision. We also delt with Frank, one of the sales managers. Frank was very accommodating and helpful in our purchase. I gave the facility 3 stars due to it being under construction/renovation at the time of purchase. I'm sure once the renovations are complete it will be very nice.

Stacey

Aug 28, 2016

Absolutely the best dealership hands down!! Paul was by the far the best salesman we have EVER had!!!

Becky Bachner

Aug 19, 2016

No problem setting up appointment and when I arrived for service, the service tech, Evans, came right out and took my information and had me on my way to work within a matter of minutes via the courtesy shuttle driver. The whole experience was great.

Pamela Miller

Aug 15, 2016

Sales person Paul Blake was very through and didn't pressure me. He answered all questions and concerns. They had the 2016 Ford Escape that I wanted and he worked with me to finalize the purchase.

Zachary Bastian

Aug 15, 2016

Very easy, hassle free, friendly staff with a great sales rep and financing rep. Thanks!

kgw

Aug 9, 2016

Good Service at this Ford Dealership. Good Service

Suzanne Herrick

Aug 8, 2016

Recall on car part was done. Very friendly service man to assist me...building under a lot of construction but donuts/coffee in waiting area along with TV are a nice touch for customers waiting a while

John T

Jul 26, 2016

From Dennis and Brenda meeting me at the door to picking up the car it was a great experience. That is why I buy all my cars at Schaumburg Ford.

Dawn

Jul 25, 2016

Tried to get car service for recall. Kept getting voicemail instead of appointment scheduler. Finally got person and was told I would have to make two trips for the recall as their manager prefers not to order the parts ahead of time. This would mean a total for 4 trips for me as there was a second recall that parts were not yet available. Asked to talk to manager. Was told he was busy. Recalled I had negative experience with them previously.Called Wickstrom Ford. Reached scheduler right away. She was pleasant and said she would order parts and let me know when they are in so I could make an appointment. So easy, so pleasant.

Marvin Selock

Jul 22, 2016

The staff was very friendly and efficient. However, when I received the car after service, there were several grease smudges on the steering wheel and driver's interior door. That is the first time I noticed that to happen.

Carl Peters

Jul 18, 2016

Had an appointment for an oil change. In and out in an hour

Norma Farfan

Jul 12, 2016

I purchased a 2015 Focus. The staff was pleasant and knowledgeable

Joseph Carmosino

Jul 8, 2016

The staff was excellent. Everyone was pleasant to work with.

Jonathan Fleck

Jul 7, 2016

We went in not expecting to leave with a new car with payments we could afford. Nick Magdalin was awesome. He took the time to show us vehicles and took the time to explain our options. We wanted a 2016 Ford Fusion. After they crunched the numbers they were able to give us a new vehicle and lease it for the price we wanted. Jim was fantastic taking care of the numbers and keeping our payments low after verifying everything. Great job Schaumburg Ford! Great job Nick and Jim! Only buying my cars from them.

ma0013

Jul 6, 2016

I was sold a lemon Ford Fiesta from this dealership back in May of 2013. I bought the car brand new and ever since I bought it, the car was making awful chirping, grinding noises coming from the transmission whenever I accelerated. Ever since I bought the car back in 2013, I have taken the car repeatedly numerous times to the dealership explaining to them the issues I was experiencing with the transmission and I wanted it checked out because the issue is not normal. Every single time I took the car over to them to check out, I was told that there's no issue; they couldn't hear the noises I was hearing and that apparently any noises I was hearing was normal for Fiestas. Again and again I kept taking the car over to them because of the terrible noises I was hearing and I kept hearing the same response that the car was fine. Keep in mind that my car is under full warranty during this period. I finally gave up and came to the conclusion that perhaps the noises were probably normal. Finally, in June 2016 when I take the car over for an oil change and tire rotation, the mechanic comes over to me and asks me if I've been hearing any grinding, chirping noises from the car when I accelerate! I told him that I have been hearing those noises and have had those issues ever since I bought the car back in 2013 and have been taking the car to the dealership repeatedly since 2013 for them to check out and I was always told that there's no issue and the car is fine. The mechanic tells me that the alternator needs to be replaced and that the issue is definitely not normal. I said to myself, finally the issue was found and will be solved after 3 years. Finally, two weeks later I take my car over to them to get it fixed. When the car is ready, I receive a phone call from one of the servicemen and am told the car is ready, but that one of my warranty's has apparently expired back in May 2016 and that the alternator isn't covered and as a result, I will have to pay $100. First of all, I bought the car with a 5 year, 60,000 mile warranty. Second, I was told in June 2016 when I took the car for an oil change and tire rotation that the repair of the alternator was covered under my warranty, and then I'm being told after the repair that it's not. Also, what a coincidence that after 3 years since 2013 of me taking my car to the dealership complaining about the noises, grinding and chirping, they finally find the problem AFTER they say my warranty has expired. They waited until after they claim my warranty expired for them to repair the issue so that they could charge me for the repair. Total scam! I tried explaining this to the service manager and I was treated rudely and with disrespect. I told the service manager that I was not going to pay for the costs because I have been complaining about the issue since 2013 and nothing was ever done, not until after they claim my warranty expired so that I would have to pay for the costs. I refused to pay because I refuse to be scammed and lied to. I did not end up paying and as I was leaving the dealership the service manager tried to lecture me about how it's not good being rude and disrespectful. Sorry, but who was the one being lied to and scammed since May 2013? When I arrived home, I noticed several scratches on the backside driver door. Those scratches were not there before I took the car to get repaired, as I always inspect the car before dropping it off at the dealership for service. They most likely scratched it on purpose for my refusal to pay. Please avoid this dealership at all costs to avoid being lied to and scammed. This is by far the worst dealership experience I have ever had and I will never again set foot there.

Maria Ibarra

Jul 4, 2016

Every time I have come there everyone is very helpful.

lovin new car

Jun 30, 2016

The sales and financial staff were very attentive and thorough.

Robert Zuccaro

Jun 27, 2016

They did an awesome job, got done what I needed done in a timely fashion, the only thing I can say negative would be the window could have been cleaned better after installing it, other than that I had a pleasant experience with Bob Rohrman Ford!

Mike S.

Jun 24, 2016

Work done promptly, well done, car wash provided at no charge

Frances Crisostomo

Jun 14, 2016

Great Customer Service Professionals!!I bought both my vehicles in 2014 from here and continue to take it for services. The staff from Sales to Service to Management have always been friendly, accomodating, & professional. I would definitely recommend this dealer to my family and friends.

Ralph Childs

Jun 6, 2016

Walk in for an oil change. I have been bringing my 2008 Ford Explorer for service here since I purchased it. I have always been pleased with the service that I have received. Mike was very helpful and explained all the issues and service that was done.

Elyse Robison

Jun 4, 2016

Everything was wonderful. The estimated time was 2 hours and instead they returned my car within 45 mins. Lupe and the guy in the detail section were very helpful and informative. He helped me select the correct color of paint and ensured that the scratch (non-related to the service) was repairable with the touch-up paint.

Paul Koenig

Jun 3, 2016

Came to Ford Schaumburg to see if they could help me with a new car especially since i was in an upside down loan . The finance department worked diligently with me on my upside down loan . Well they got it down and now i am in a brand new car and even with a low interest rate of 1.9 % alot less then the 8.9 % i was paying . Would Highly Recommend anybody looking for a new car to first take a look at Ford Schaumburg .Paul Edward Koenig 3rd

Brian Andersen

Jun 1, 2016

I bought my Ford Explorer from Brian and have all my service done here! Great experience all around. I had a normal tune-up and then needed to have my glove compartment fixed. They got me in a loaner so that I could get to some appointments and the car was done later that day.

Jennifer Kozerski

May 31, 2016

Service is outstanding. The employees were courteous and very friendly

Moishe Raitman

May 19, 2016

I was very cautious after reading some of the reviews. However, my general experience was only positive. The car I was interested in was as described. I was not harassed nor pressured. What ever they quoted and told me was exactly how it was. I was not charged any "pro-package" fee. The 3 reps I worked with were respectful, courteous and overall I felt credible and trustworthy.

Mary Cipolla

May 17, 2016

everyone is very helpful! It would be nice when the construction is done, parking is tight.

Eileen Cabe

May 10, 2016

Very friendly and helpful excellent job! I will always go back for my next service.

Jeffrey Brasel

May 8, 2016

Love this dealership always doing what's fair and right for the customer

Thomas Siele

May 8, 2016

The service staff continues to be very courteous and interested in fix or providing the right service needed. It's a pleasure doing business with you folks.

Patrick Boyle

May 7, 2016

I just bought a 2014 Escape. Nick Magdalin found me a vehicle that worked perfect for me. Great price and exactly what I was looking for. I am very pleased with Schaumburg Ford and Nick Magdalin for finding me this Escape

Hoffman Estates Resident

May 6, 2016

Spenet 10 minutes in the showroom and noone made an effort to approach us. Left look at the car my son was interested in. We parked outside in a late model Mercedes and started to leave. Approached by a younger sales man who spoke to me as I was a teenager. He kept looking at his watch like he could nnot wait to get out of there. He was told the car we were interested in and engine. After repeating these details 3 times never to return.

Jangho Seo

May 6, 2016

The staff are very kindly and nice.When I asked some noise in my car, they fixed the problem perfectly and provided awesome service.It is big impression to me in the US life.Thanks once again.

Susan Zurawski

May 3, 2016

The staff is always very helpful. It truly is like a family. You feel welcomed and taken care of. I'm even told to drive safe when I leave!

Arnold Henry

Apr 30, 2016

Your staff was exceptionally friendly and knowledgeable regarding all of my questions. When my car was returned it was washed and ready as promised.

Unsatisfied Customer

Apr 29, 2016

My wife and I just recently purchased a certified pre-owned 2013 Ford Edge. The car is fantastic. However, the service, sales, management and financing team should all be relieved of their duty.My wife and I were at the dealership for 6 hours as they processed paperwork. The sales team tried to SNEAK in 2 different packages in our billing statement. One was for a "pro-package" which would have added an additional $500 to the total, that we caught and asked them to remove. Another was a $300 "anti theft package" which they said was "free" and to ignore the price. After returning home from our 6 hour extravaganza at the dealership, we had an opportunity to review the bill. As it turned out, that $300 was in-fact added in and they would not return the funds to us. We have received several different answers as to why they will not cut us a check for the difference after we put a large down payment on the vehicle. We received 5 different responses every time we call. Reasons include:1) It takes a double sign-off2) It has to come off of the loan by law3) We can't cut you a check because of the tax involved4) Well, you did sign the paperwork5) The paperwork has, but it hasn't gone through yet.In addition, during our 6 hours spent at the dealer, they did not detail the car, service it, gas it up, or offer any form of apology for having us sit around a dealership for that length of time. I would not only not recommend shopping at this dealership or this group, I would keep away from R.J (Salesman), Frank (Manager) and James (Financing specialist). They will lie, cheat and swindle you. Make sure to check you receipt, your bill and use a charge card if you are planning on putting money down so you have recourse.

maxelrad

Apr 18, 2016

I came in to follow up on a mailing about trading up to a new vehicle. It was a promotional. I was not smothered, which was refreshing. Paul was very friendly and in sharing our stories about life, past jobs, church, kids, etc. we had a wonderful rapport. Test drive was great, went around twice. The other sales and finance people were nice, it was really a pleasant experience.

David Katsantones

Apr 10, 2016

Juan Silva is a great salesman who does his job well and at the same time with integrity. Juan worked with me to help me get into a new vehicle because I was upside down which made it harder to find a good deal that I could afford. Juan made it happen for me. Juan was very helpful

Mitch Brown

Apr 8, 2016

Paul was very easy to deal with. Listened to my needs and showed me some great options.

Cristie Gurin

Apr 7, 2016

This is by far the best dealership and mgmt anywhere. They go above and beyond every time, that's why I have bought my last like 10 cars here! Sam S. Is amazing and will do whatever he can to make you happy.

Ang

Apr 3, 2016

Loved this experience every step of the way! Diana Cortes and Sam Jawad were the nicest most helpful sales people I have ever dealt with! They listened to what we wanted, and went out of their way to make us happy! We are very happy satisfied customers and would recommend this place to everyone!!!

jamiec

Mar 31, 2016

Our experience was great with this dealership. Our first purchase was last year (2015 Ford Transit).This was the second purchase (2016 Ford Explorer) we have made from Nick (our salesman) & he & the entire staff were knowledgeable, professional, & courteous. Overall wonderful experience. Jamie Clar

Breakdown02

Mar 31, 2016

Every representative from the dealership we spoke to went above and beyond to make us feel welcome. They had outstanding customer service. They stayed open 2.5 hrs after closing to complete our purchase, which they certainly did not have to do. We even got information about a dog breeder from their friendly courteous staff!!!!

Dani Abbas Issa

Mar 30, 2016

sales representatives were honest. t

Phillip Underwod

Mar 25, 2016

Our sales representative at Bob Rohrman Ford, Ismael Pacheco, made buying our new car a pleasant experience! He was both knowledgeable and extremely courtesy. We would certainly recommend him to our friends and family. I only hope that the service is as good as the experience was in dealing with Ismael.

Brian Vaszily

Mar 21, 2016

The people helping me were the ultimate reason I bought the car. Very good team! Only suggestion is perk up the waiting area a bit, its not really bad but could use a bit of "make up."

Eboni Streeter

Mar 21, 2016

I recently purchased the 2016 ford escape. it is practically brand new and I went in with no available down payment and they were able to help me get something that I wanted for a reasonable monthly payment and help me to build my credit. Juan was very incredible. He is very helpful and really helps you leave out with what you want. it was very easy...I did my research before I arrived so I had an idea of what I wanted in my truck and got what I wanted in 4 hours. love this dealership.

Chris and Veronica Komperda

Mar 12, 2016

Extremely pleased with this dealership. They are willing to work with you. Mr Ismael Pacheco was very professional and went above and beyond to help us. Love my Taurus limited in ruby red.

JohnH

Mar 11, 2016

Had a no preasure experience with Juan Liscano and Nick Magdalin. Having had many dealing with high preasure sales people this was very refreshing. Would recommend this to my friends and family

Tom DeGrande

Mar 3, 2016

We had a good experience. Juan was helpful in guiding us through the process.

mrsmoose

Feb 25, 2016

Easy to work with, no pressure and understands requirements, and works to achieve them. Met price point, called with updates and was easily accessible. Would recommend him, and would use him/them again.

Vince 05

Feb 25, 2016

As a first time buyer ive got to say i never felt this much comfort making a big purchase. Juan liscano, lorraine eicholz as well as diana cortez and sam jawad did everything in their power to make my experience one that i will remember for the rest of my life. At all times they made sure that whati was getting is what i wanted. I purchased a 2012 ford focus and i couldnt be any happier. The car is perfect, i got a really good deal on it. The dealership businness deserves more integrity within likes these people protrayed. I am happy to say i will recommend them to friends and family and will also be a returning costumer for years to come .

Aly

Feb 25, 2016

Great place with great people! Diana and Sam are super nice and get you what you want for the price you want! I did not feel taken advantage of like I did at other ford dealers! I highly recommend going there! I factory ordered a ford so will keep you updated on how the rest of this process goes and just how long it takes!! Stay tuned!

Joan Lipkie

Feb 24, 2016

Kester is wonderful,this is what a professional is supposed to be.

Emily Petraglia

Feb 10, 2016

My Sale associate, Ryan, was busy but took the time to listen to what I wanted and test drove a vehicle and talk about financing. Within one week I compared other dealerships, and came home with my Ford. From the start everyone was nice and understood what exactly I was looking for. When it came down to it, cost was a major factor. I was able to get a great deal with more standard equipment then the other comparable vehicles I was considering. The dealership took their time with me even though I was leasing and not buying. I would recommend the dealership and the Focus to friends and family of mine. Thank you all for your assistance!

BNG318

Feb 5, 2016

I hate dealerships that waste your time low balling trade-ins or going back and forth with so many numbers that confuse you.....this dealership did none of this. Walked in asked what number I would take for my trade in, one that wouldn't insult me, gave me that number. Sat down with us to explain where every number was coming from. Definitely will do business with again

Edward Snoble

Feb 1, 2016

Service performed in a timely and professional manner. Vehicle was cleaned upon completion of service. Staff was very friendly and accommodating.

Thomas Baker

Jan 29, 2016

The staff was definitely very helpful. --------------------------------------------------------------

Michael Kaminski

Jan 29, 2016

I have a 2010 Taurus SHO. Devin assisted me with my car service. Devin treated me like I was the only person needing help. Being in the business world for over 40 years I know when you have an A+ employee. That is exactly what you have with Devin. He is the reason why I keep coming to Ford Schaumburg to have my car service for every need. Once again Ford Schaumburg and the staff there have gone well beyond my expectations. And when I talk to my friends I tell them how great this place and especially the people are. All I can say is just keep it going forward.

Unhappy customer

Jan 27, 2016

I had my 2002 ford explore looked at by Shaumburg Ford and they told me it was the ECM on my SUV and would cost $1800 to fix. I told them it was to much so I refused service. I than had my car looked at by a guy that was highly recommended. he found out that it wasn't my ECM it was a blown fuse that was caused by and oxygen sensor wire. Hmm I found that funny , WOW ford was going to charger me $1800 to fix my car . Stay with me the story gets better. Ford returned my car with a dead battery and my ECM cables disconnected. I talk to Sam the general mgr of the Ford dealership and told him my story , and that I wanted the $140 they charger me for looking at car. Sam proceed to argue with me so I ask him for a phone # of someone that could help me. he gave me a phone# (that was wrong) and when I asked him for his last name he told me I'm the only Sam here ,I'm the only Sam and i said so your not going to give me your last name , and for a third time he said I'm the only Sam here and hung the phone up on me. I found the right phone# no thanks to SAM SHALABI, and called Ford Motor Company and file a complaint on that dealership. At that end of the day Bob Rohan of Schaumburg Ford is a RIP OFF they have no problem taking your money even if it isn't morally right.

Steve Billings

Jan 20, 2016

I purchased a 2016 fusion. My salesman Ryan was excellent. He located the car I wanted and helped get it ready for me. Everything and everybody was great.

Katie Star

Jan 20, 2016

Service was great and price was perfect. I do not understand why it takes 3 hours to buy a car. I walked in and knew what I wanted to buy and the amount I wanted to spend. It still took me over 3 hours to lease a car. You need a fast pass for the impatient and then I would give a 10!!

Dave Plasencia

Jan 19, 2016

The experience was pretty good. I don't really have any complaints. Fred was friendly and communicated well. They were able to get us a better loan rate and have the exact vehicle we were looking for.

Candalee62

Jan 18, 2016

I bought a vw passat Jan 16 2016 and even though we got off to a rocky start (my fault) Bob rohrman was AWESOME!! Eamon Poor was my salesman and this man works HARD and bedsover backwards for you! The dealership is also just as impressive! All the employees are all about your comfort and so very pleasant and the finance managers bend themselves into pretzels to make you a great deal abd quick and painless! You will LOVE Bob Rohrman!

Carl Nawrot

Jan 18, 2016

I have a 2013 Escape. When I had the car in for service and a recall the staff was great. My only regret is I wasn't informed that I wasn't aware that the automatic headlights were turned off until I was driving the car at dusk. They should either let the customer know that the lights,are off or return the car the way it was when brought in.

Robert Sansone

Jan 15, 2016

I've taken my 2010 Fusion in for service since I purchased it. Never had an issue, and Mario, Max, and now Lupe have done an excellent job for me. :)

Wayne Kossel

Jan 15, 2016

courteous, helpful and did not over sell me on services needed.

Gayle Wittenborn

Jan 12, 2016

I had had a bad prior experience and Mr. Chapa went out of his way to make sure that I was totally pleased and comfortable with everything done at this visit. He even found a recall that had not been addressed and was able to take car of it that day.

Chuck M

Jan 11, 2016

Needed a second key for the used 2009 Ford fusion that I had recently purchased. Your Service Department did a good job of scheduling me in to get the work done. Got me in at my appointed time. Called me, as they they said they would, when the work was completed. Very satisfied with the service provided and will come back with future needs.

Thomas Maly

Jan 11, 2016

a very great experience from all the employees I dealt with.go home and back to dealership employees who drove me home were verygreat. Keep up the great service.Thomas Maly

John Mikosz

Jan 11, 2016

Recently purchased two fords from the dealership, working with Mort was a pleasure. The service department is courteous and fast

Jaime Maldonado

Jan 11, 2016

Received as always excellent help and great service from the Staff at the Service Dept and my vehicle was done in the time I was told by them. Keep up to good work.

Molon Lave

Jan 7, 2016

I could only give it one star otherwise it would be less. Bob Rohrman Ford is getting a facelift, new facilities, and new showroom but the guys inside will still be schister rat finks. Married guys will know what I'm talking about, guys do your wives need to hear the same thing you are telling them from someone else and then it rings true? Well my wife thought that 3K for Ford premium care extended warranty was a great price and against my wishes bought it. That's not the worst part these guys told me that was the friends and family price. Sitting in the finance office I could not get hold of two people I know in the industry and it was only afterwards that I could get in contact and she heard for herself how they soaked us for $1250, I can get the same plan at another local Ford dealership for $1750, not the $2995 they charged me. I had thirty days to cancel and I put it in writing and Bob Rohrman Ford continually pushed to keep my money by offering a higher super premium package that I did not want.Now keep in mind that I was happy with my other three vehicle purchases over the last five years from them but if this was the friends and family price and they made it difficult over the course of a month to get my money back and then had the audacity to charge me a fee for their crap. I will not spend another cent at any of Bob Rohrman's dealerships. I spent over $125K in the last five years at that Ford Dealership. I will be in the market for another Ford truck in the next couple of years and I will not consider this dealership for my next truck purchase. I hope them trying to soak me for $1250 was worth it. Save yourself a hassle and stay the xxxx away from these clowns.

Terrence Foley

Jan 7, 2016

Was promptly waited on, given accurate time estimate for service. Personnel was very pleasant.

Susan Carsello

Jan 6, 2016

It was nice to see Nick and catch up. Great People

Michael Stadler

Jan 5, 2016

The appointment was on time, the work was completed in a reasonable amount of time and the little extra touch of vacuuming and cleaning the inside windows was apopreciated.

Roque C Ybarra

Dec 30, 2015

The staff and the service for my Ford Mustang was reliable and met all expectations.

Dan Lavigne

Dec 28, 2015

Friendly, polite, good customer service. Mechanic very knowledgeable.

Dori Hickey

Dec 24, 2015

Staff is always friendly and takes care of business. Great job!

Jeff Zellner

Dec 22, 2015

Honestly, service was the best out of any of my experiences. The gentleman that assisted me was great. No complaints.

Samantha Sanfilippo

Dec 22, 2015

It was fast and it was great everyone was so nice and not pushy

Jangho Seo

Dec 21, 2015

They are good dealers and good friends.And, They are very kindly for everything.

Marcia Nowak

Dec 18, 2015

The staff was helpful and gave me the sense of urgency that I felt regarding the problem that I was having on my tires. The problem was corrected while I waited. Thank you for the comfortable waiting space and the great staff that helped me and my car.

Stephen Byrns

Dec 13, 2015

Service department was excellent- had to keep my car over the weekend - provided a loaner until repairs were completed -very much appreciated!

Maggie Zajac

Dec 12, 2015

My car was done on time and customer service was very nice. I will come back again.

DanWithrow

Dec 11, 2015

the service writer lupe was very helpful to get me in on time and call when car was finished.then the customer relation manager brittnay checked to make sure that everthing was ok.the whole service team was great

Patrick Waryas

Dec 5, 2015

MAX is gone but new person was good and he found out answers to my questions

Lynn Jessee

Dec 4, 2015

Staff was very helpful and am thankful for the car wash!?

hopesun

Dec 3, 2015

Last week we got into a minor curb accident and needed to get a wheel and rim replaced. We payed 135 for the inspection alone, but they DID NOT inspect the whole car. After we picked up our car we heard loud front end noises immediately after leaving the parking lot. After dropping off our car for the second time, just got a call from them saying the wheel bearings and at least 4 other parts need to be replaced because "wear and tear" when the noises only started after their initial repair! We also asked them to try to fix the heating in our car, they were totally clueless on how to fix it, and ended up breaking the lighting for the heating area and not fixing anything. We are going to go in and talk to a manager today.CANT believe this is a dealership, they are so unprofessional.

Sandra Eszes

Dec 3, 2015

Everything went very well. No complaints. Devin and staff went out of there way to assist in a most expediant way. Great job everyone!

Lori Sandford

Dec 2, 2015

Always great customer service. I choose to use this facility near my office, because they are very easy to work with, provide a ride to and from work and are very courteous.

Karen Engelking

Dec 2, 2015

the man who checked me in was friendly and did exactly what he said he would do by calling me and the time he said it would be done

Dan Meyers

Nov 27, 2015

Got a 13' F150 a few weeks back and decided to take it in for an oil change, inspection and new key cut/programmed. The gentleman at the front desk was extremely helpful and professional.

Mark Izydorek

Nov 26, 2015

I have bought several cars from this dealership, not based on the sales personnel but based on the personnel in the Service Department. They always make it a pleasurable experience. Recently, I have worked with Max and Lupe and both have done a great job and I appreciate their work ethic,Mark IzydorekHoffman Estates

Irma Lange

Nov 26, 2015

Did not have an appointment but they took my car in and gave me a shuttle ride home and back. I would like to commend the shuttle driver (I don't know his name) but he was very good.

Carl Peters

Nov 26, 2015

great service with no appointment. You gave me a ride home and then picked me up.

Robert De Biase

Nov 26, 2015

The temporary location of service department is a problem. Little or no parking spaces unless you park in center of a drive (I don't wish to park in the middle of a driving lane)

Dan Djordjevic

Nov 23, 2015

My experience was very good. I did my research prior to coming to the dealership and salesman showed me the truck I was looking for.

Susan Koziol

Nov 22, 2015

The work done on the car was great. However there was some confusion with our appointment. We called and the girl told they could take us right away for the oil change etc. When we arrived we were told they were backed up and it would take 2 hours so we reschedule our appointment for another day. The new appointment ran almost 2 hrs and we wonder why we rescheduled.

Marvin Selock

Nov 19, 2015

The customer service rep. was very efficient and friendly.

Brian Lechowski

Nov 19, 2015

overall-- the service was good.the only issue i had was with the appt time.i had a 10 am appt for oil change/tire rotation....i arrived a few minutes before 10..was checked in at the service desk immediately but then my car was not taken into the service dept to begin service for approxiamately 30 mins.i feel that was 30 mins wasted and caused me to wait an additional 30 mins !!! next time i would appreciate the appt time be adhered to ,especially when made days in advance.

Darius Czerwinski

Nov 16, 2015

Great service every time, great price for full synthetic oil change for my GT500 I live this place!

Boris Borisov

Nov 14, 2015

Thank you for taking care of my vehicle.As always you care about your customers

Robert Mandel

Nov 14, 2015

I purchased a Ford Fusion Titanium. Service was superb, and the staffwas very knowledgable and helpful.

Shereen Combs

Nov 13, 2015

I bought my car from Rohrmann Ford 5 years ago, and I have been going there ever since. The service is excellent and the staff is always very helpful and courteous. I would not think of taking my car anywhere else.

Jennifer De Young

Nov 3, 2015

This last trip was ok. I did not receive a call to let me know my car was finished. I will not be recommending Ford due to my experiences over the last year and a half. I have had a negative experience with Bob Rohrman's Ford. Several times I did not receive a call that my car was finished, was not pleased with the Focus, had a awful experience will Ford buying it back and me purchasing a Fusion. Then I was offered a starter to compensate my problems, but it was taken away because I had already filled out the survey with negative comments. Through these experiences I have not felt respected and valued as a customer.

Robbie Singh

Nov 2, 2015

Went in for oil change.Good Experience. No complaints. I was pleasantly surprised with the hand wash included with the service. I will be getting more of my services done at the dealership from now on.

Marjoire Geist

Nov 2, 2015

It was nice they lended a nice car while they did work on my car.It was convient.

Steven Zahareas

Nov 1, 2015

Service was quick people were friendly. Not sure why I have to put in 50 characters if I am takjng the time to fill out the survey. In future I won't take the time

Kavin Chinnasamy

Oct 30, 2015

Amazing. Zac did a great job of getting me a price I thought was fair and also a fair price on my trade-in.

Frank Russell

Oct 28, 2015

Appt went forward on time. All work completed properly and Ina timely manner. Need better doughnuts!!!

Brian Lechowski

Oct 13, 2015

2015 FORD EDGE....GREAT VEHICLE...GREAT PURCHASE...WHAT'S NOT TO LOVE....SERVICE DEPT TIMELY AND COURTEOUS

Arlene Lindrum

Oct 11, 2015

The service dept was excellent as always. Was kept informed when an issue was being worked on -abs brakes seem to be a problem with the vehicle but its covered by my cps plan.

carguy2

Oct 10, 2015

I brought my car in for a strange noise that was being made by my brakes. Service was unable to identify what the issue was to my dismay. In addition, upon receiving my car back I discovered that one of my rims had been badly curbed. This damage was not there when I dropped the car off, and was certainly done by a service technician. Dealer has not yet indicated that they will even fix this damage that they caused. I WILL NEVER BRING MY CAR BACK HERE!

Steven Terpinas

Oct 9, 2015

The staff is consistently helpful. They are polite and easy to work with it. Very good experience every time!

Adrienne Beauchamp

Oct 5, 2015

They took care of me in less time than expected. Everyone is always so nice there. I drive an extra half hour rather than dealing with the dealer near my house.

Ashley Roney

Oct 5, 2015

They were very helpful to get us in a car at a great rate.

Karen Moersch

Oct 1, 2015

Very helpful staff and listened to what I wanted and made it happen

Greg Scharosch

Sep 30, 2015

Should be able to proactively use the customers Ford credit with out the customer being required to ask.

Robert Potratz

Sep 26, 2015

Waited a little longer than expected since I had an appointment but the staff was accomodating.(oil change and tire rotation).

Matthew Miecznikowski

Sep 26, 2015

I was kind of in a bind but I knew exactly what I needed. I was able to just walk in talk to someone who know what they were doing and find the car that fit for me. They worked out everything top notch and always made me feel comfortable. They even let me bring my dog and gave him some water. From the Sales consultant to the finance manager they were all top notch. I would send anyone here for their sales support.

Norma Hernandez

Sep 23, 2015

Everyone was very nice I was told it would take 1hour got my car back got it back before 1hour thank you for washing my car you did forget vacuum it see you all next time when I bring my 2015 Ford Fusion ???

Xtra

Sep 20, 2015

Joanna krzesinska and Joe Tompkins was a big help even though I couldn't get the car I wanted they found something that was right for me and I left happy

Anne Hurley

Sep 17, 2015

Paul was assertive in helping complete the deal. Very excellent customer service.

Antonio Cesario

Sep 15, 2015

Very helpful staff, knowledge and very friendly.The hours of operation are very convenient .

Kenneth Wojtecki

Sep 15, 2015

Great service and great people !!! Service appointment done well and professionally.

Irma Lange

Sep 7, 2015

found nothing wrong after checking and I was not charged.

Thomas Baker

Sep 1, 2015

Some confusion with all the construction going on.

Brett Slaski

Aug 31, 2015

It was a good experience. Mort is kind and straight forward. He doesn't come off as a pushy salesperson which is nice. We ended up buying a different model off of the lot after visiting one other dealership.

Robert Sansone

Aug 28, 2015

Max, and the rest of the service staff were excellent. I appreciate their attention to detail.The facilities are under construction. Given the circumstances the facilities are fine just not 5 star fine. Not yet. ;)

Joseph Scaccio

Aug 18, 2015

Very pleasant to deal with and very helpful. Actually everyone we dealt with were really helpful and friendly.

Audrey Druggan

Aug 7, 2015

Came in to view a car that was online, unfortunately it sold that morning! Paul was able to show me another vechicle very similar to the one I came in for and we were able to strike a deal! He has been outstanding following up with the entire process making sure we are completely satisfied! I in fact have referred my daughter to him to see if he can find her a vechicle! Thank you Paul for all you did.

Johnathan Wicks

Jul 27, 2015

A friendly knowledgeable team who are a credit too the ford brand

Lisa Cajigas

Jul 9, 2015

I purchased a vehicle from Bob Rohrman Schaumburg Lincoln Dec 2014, I had a headlight go out in early May and had to take to service department for what I thought would be a quick fix (fuse/bulb) turns out it was a little more complex than that, it took them several days to determine the problem and during such time I received no communication other than when I initiated, than I was told that they are having a hard time determining what the issue may be, was told that they had dismantled the bumper from the car and were searching for in their terms a needle in a haystack. Finally more than a week later it was determined that the ballast needed to be replaced. Upon receiving my car back we noticed that there were chips in the bumper where it appears they used some sort of tool to pry the bumper from the car, as well as a blemish of some sort in the fender where the tool may have slipped and hit the fender. Now I understand that mishaps will occur, my problem is the lack of responsibility that the service manager wanted to take, insisting that the car was brought to him in this condition! (so basically he was saying that I was being dishonest and trying to take advantage of the dealer for repairs) This began a month long battle between myself and the service department, and during this month not ONCE did they bother to pick up the phone to let us know what was going on. When we purchased this car we thought we were buying into a company that stood by their name, and I believe Lincoln does as it was the Lincoln customer service who intervened and paid for all of the damages, as far as Bob Rohrman dealer, well Ive never experienced such horrific service from a dealer in all of my years, If you plan to use this dealer to service your vehicle I highly recommend that you video your car before leaving in their care! As for me I will be using another Lincoln dealer.

Lisa Cajigas

Jul 9, 2015

I purchased a vehicle from Bob Rohrman Schaumburg Lincoln Dec 2014, I had a headlight go out in early May and had to take to service department for what I thought would be a quick fix (fuse/bulb) turns out it was a little more complex than that, it took them several days to determine the problem and during such time I received no communication other than when I initiated, than I was told that they are having a hard time determining what the issue may be, was told that they had dismantled the bumper from the car and were searching for in their terms a needle in a haystack. Finally more than a week later it was determined that the ballast needed to be replaced. Upon receiving my car back we noticed that there were chips in the bumper where it appears they used some sort of tool to pry the bumper from the car, as well as a blemish of some sort in the fender where the tool may have slipped and hit the fender. Now I understand that mishaps will occur, my problem is the lack of responsibility that the service manager wanted to take, insisting that the car was brought to him in this condition! (so basically he was saying that I was being dishonest and trying to take advantage of the dealer for repairs) This began a month long battle between myself and the service department, and during this month not ONCE did they bother to pick up the phone to let us know what was going on. When we purchased this car we thought we were buying into a company that stood by their name, and I believe Lincoln does as it was the Lincoln customer service who intervened and paid for all of the damages, as far as Bob Rohrman dealer, well Ive never experienced such horrific service from a dealer in all of my years, If you plan to use this dealer to service your vehicle I highly recommend that you video your car before leaving in their care! As for me I will be using another Lincoln dealer.

brufe1497

Jul 8, 2015

I was looking for a car with my 18 year old daughter. Salesman Pat Mucia made this a wonderful experience for her. Even though we decided to go with another brand of car at a different dealership, I would recommend Pat to everyone.

John Mikosz

Jul 3, 2015

Very pleasant, helpful and easy to get along with him. Second vehicle I purchased from Mort.

Ken Kietzmann

Jun 16, 2015

The team at Schaumburg Ford made us feel like family. .

RANDY KLEIN

Jun 2, 2015

Showed us everything we wanted to see and were very helpful.

kcozz21

Jun 1, 2015

When I purchased my last car, I looked at Fords. There was a least one model that was definitely in the finals. However, it had a lower MPG than the car I bought. The next time I go car shopping, I will have to investigate the current crop of Fords. They look like good cars.

Brian Zimmermann

May 11, 2015

Paul and Ron were great to work with and made the experience fun.

TCB6

May 5, 2015

Everything about my experience was top notch. Sam Shalabi and Mort Bahrami were especially helpful through every step of the process of purchasing my brand new Ford Taurus. I've dealt with other Ford dealerships in the past (Willowbrook and Golf Mill) and both were chop shop outfits compared to the team at Schaumburg Ford. I cannot praise Sam and Mort enough.

Jodi Gilbert

Apr 28, 2015

We showed Pat online papers of other Escapes all cheaper than at Schaumburg within the same mileage as yours, he told us that the ones online were only the Escape S and that the one I purchased from Bob Rohrman was an Escape SE

heatherB

Apr 15, 2015

I had Nick Magdalin as my sales representative and he was great. Very sincerely friendly (not the stereotype). He answered all my questions and then some. Very good experience and I felt he was sincere, not just trying to make a sale. I would definitely go back to Schaumburg Ford and ask for Nick.

Grey ghost

Apr 13, 2015

My buying experience was a true model of customer service. The Sales and Finance Manager Ideen and My salesman Ismael P worked together in my best interest.Almost unheard of in today's market.They went so far in providing me respect and ultimate customer service. I am truly giving them my business as well as friends and Family.

Edgardo Rodriguez

Apr 2, 2015

Nicholas did a fenominal job at making me feel comfortable, and also making me feel like he will do everything in his power to get me into a car that I will be satisfied and happy with, and also a car loan that will help me begin to re-establish my credit.

Virginia Davis

Mar 30, 2015

Exceptional! He was very helpful. He was able to explain everything to me. All the staff there were fast and efficient.

Audrey Borelli

Mar 27, 2015

Mark was so helpful & understand on what we needed. I also want to say that Hugh was a big part of why we leased 2 cars for you. Both men are an asset to your business

Meghan Donahue

Mar 26, 2015

We came in for service and ended up trading in for a new car! Everyone was straightforward and helpful.

Temoor Shouib

Mar 23, 2015

I was treated like a friend from all at the dealership, most of all by Mike who was my salesman. The experience here was the polar opposite I received when getting my Camry from a Toyota dealership many years ago.

Keri Travis

Mar 19, 2015

This is the second car I have bought there in four months. I was in an accident that totaled my first car. My sister and I walked away with bumps and bruises. I felt that my fiesta did a great job protecting both of us as the car was completely destroyed and we were fine. I came back to Brian because he was so great the first time. Everyone was very nice and helpful. My sister also bought a ford from him. She assured me he would be awesome and he was.

Dan

Mar 17, 2015

Questioned about a used car, was called repeatedly to come in for a used car trade quote when I offered a price ahead to see if we could come to any terms I was told that they would get back to me. After another call from another sales person explained I talked to Manager with a offer was told they would get back to me. Still waiting for follow up call, nobody got back to me! I would not buy a car from this place.

Virginia

Mar 16, 2015

Mort was super helpful and knowledgeable on all vehicles! It was a great buying experience! They valued you my time and did not keep me waiting. I would recommend buying a vehicle from this dealership!

Ed Kasprzyk

Mar 13, 2015

Good , except delivery time and date were a little messed up.

Lynne S.

Feb 26, 2015

Our family recently bought a Ford Fusion from this location. I also get my Ford Van serviced here. I believe some of the 1 star reviews because I have dealt with my fair share of issues at this location. However, since this location is closest... I do still go there. Sometimes, it comes down to whom you work with in order to get decent service. In sales, I would work with Ron (Sales Manager) since I believe he really does care about the customers and will work with you to get your business. In service, I prefer James (Representative in service) since he seems the most genuine and tries to do things right the first time. He also takes ownership when things do not go as planned which I respect rather than have someone feed me a bunch of lies. I would avoid Mario ( Service manager) since my experience with him has been the least pleasant or productive. Overall, I would give this location the benefit of the doubt because a lot of good people work there however be persistent and keep your eyes open.

ANITA R.

Feb 23, 2015

I WAS TURNING IN A LEASE TO JEEP/NAPELTONS AND MARK SKUMMER HAD CALLED ME ON THAT SAME DAY 2/19/15 TO FOLLOW UP ON SERVICE OF A 2014 BLACK ESCAPE I HAD GOTTEN FOR MY HUSBAND STEVEN. I TOLD MARK I WAS DOING PRICING WITH JEEP AND HE ASKED THAT I GIVE FORD A CHANCE BEFORE I MADE A DECISION. AFTER 3 HOURS AT NAPELTONS I LEFT AND DROVE WITH STEVEN TO FORD. MARK ROLLED OUT MORE THAN THE RED CARPET SERVICE. HE WAS PROFESSIONAL AND PERSONALBLE AND LISTENED TO MY NEEDS. HE HAS THE HUMAN TOUCH, CONNECTS WITH PEOPLE, AND OFFER ONE STOP SHOPPING. I DEAL WITH WEALTH MGMT CLIENTS AND MARK SKUMMER WAS EXCEPTIONAL. I GRADE HIM ALL 10'S. FORD MET OUR PRICING AND THE EXPERIENCE WAS EVEN BETTER THAT LAST JANUARY 2014 WHEN I GOT STEVEN'S ESCAPE. THE SERVICE AND THE MANAGEMENT TEAM HAS TAKEN A BETTER APPROACH TO SERVING CLIENTS AND MEETING OUR NEEDS. NICK MAGDALIN ASSISTED US LAST YEAR WITH STEVEN'S ESCAPE. HAPPY TO SEE HIM AGAINTHANK YOU MARK SKUMMER, NICK M., AND RONNY -GENERAL MANAGER. BECAUSE OF THIS TEAM AND EXPERIENCE I DROVE OUT 2015 WHITE FORD ESCAPE AT 10PM CT OFF FORD'S LOT.

cmonster

Feb 23, 2015

Was pleasantly surprised by my experience at Rohrman Ford. Haven't bought a car in a long while, so expected the typical games. Gladly, they never came. I knew exactly what I wanted to purchase, (including options and warranties), and exactly what I was willing to pay. After taking a test drive, my salesman made an offer, I counter offered, and that was it. Easy peasy, done deal. I added remote start, and an extended warranty (I'd wanted this before walking into the dealership to cover the electronics) for the price I had expected to pay. Four hours after walking in, I drove away in the vehicle I wanted, with the features I wanted, for the loan amount I had expected. No complaints at all. I'd highly recommend!

pilljeter

Feb 16, 2015

Nick took time with me to build the car and then test drive a similar car on the lot. He then worked with me to answer all my financing questions. We then drove "my new car" prior to my buying it (as it was in the show room). He then spent time to show me the nuances of the technology for the car and kept it to a minimum so I could retain it. Nick stated otherwise it would be too overwhelming and he will go over more with me after driving it for a week. He was right! It was very overwhelming after I left.

JandL

Jan 27, 2015

We gave them the $500 deposit. They could not find the car we wanted but they cashed the deposit anyway. They made it xxxx to get our deposit back!!!! The people at this dealership fulfill the stereotype of "car salesmen". When we talked to the manager, Paul, he was so condescending and offensive, making sure that WE felt like the idiots. These people will tell you whatever you want to hear to seal the deal and then later on tell you that what was said was either wrong or that you're making it up. Just find another Ford dealership and do your business there. ANY Ford dealership has to be better than this one.

mlarsenatmymatrixbasement

Jan 26, 2015

I have now been a part of three vehicle purchases from this dealership in the past 6 months. This however is the first car I purchased ( the previous two were for my brother and my girlfriend ) from them. Everyone at the dealership offers exceptional customer service but on this occasion I dealt directly with Nick and Ideen and both of them went above and beyond to make my experience as pleasurable as possible. No one enjoys car shopping but dealing with these guys is 100% painless. Anyone looking to purchase a car should give these guys the opportunity to earn your business. I'm in the home improvement industry and deal with customer service and I can assure that these guys are second to none!

andrea heath

Nov 27, 2014

Every one at the dealership was amazing. They made sure I was satisfied 100% no matter what it took. They were patient and understanding and made my first lease very smooth. From Brian and Zak to the GM everyone made my ford experience one that will keep me coming back

brlepenske

Nov 18, 2014

I purchased an Explorer from this dealership in 2011. I sold that vehicle in December 2013. I soon after went into the showroom and filled out the proper paper work in order to cancel my extended warranty and receive a reimbursement of the unused portion. I checked back about 6 months later and found out the paperwork never made it to the warranty company. So at the salesperson's request I faxed in another copy of my odometer reading in order to resubmit the request. I have never heard back and called today only to find out the person I was calling is no longer employed at the dealership. Now I have to restart with a completely new person.Apparently, after you buy a car, they can care less about supplying any level of customer service.

heather.g.westmoreland

Nov 9, 2014

I have never had a good experience buying a car until working with this dealerships Internet Sales department! Everyone we worked with was professional, straight forward, and just pleasant to work with.

Lisa Spike

Nov 4, 2014

Everyone at the dealership was extremely helpful. It was a relatively pain-free experience.

dhayes307

Nov 1, 2014

Went in last night after talking with an internet rep for the past week or so. They had all my trade info, they already pulled a credit report, and knew exactly what car I wanted. I was told about five times via email it was very possible to get me near the payment and term I told them I needed. Upon arriving to the dealership, they came back with numbers that were absolutely asinine, telling me I needed to put down several thousand dollars more than I wanted to and saying my car payment would have to be almost $100 more per month. Long story short, after them completely low balling me on my trade (offering $16k on a car they could easily sell for over $20k), I got them to come up quite a bit, but we couldn't make it happen. At no point in time were they anywhere near what they told me was "possible," depending on my trade. My trade only has 9,600 miles on it and literally is in perfect shape. Perhaps their email meant to say it was IMpossible and I just misread it (sarcasm). Then the finance manager became defensive and started telling me "I don't think you really even want this car" and making remarks about how I wasn't willing to budge. Why should I be willing to budge when I was flat out lied to? Oh, best part about it? I could hear them talking about me at the front desk. Maybe they didn't realize I was still in the dealership and waiting to get my keys back.The night ended with me walking away from the dealership and neither the finance manager or the sales rep bothering to at least shake my hand and say "sorry we couldn't make a deal." They basically just turned around and walked away.Although I would agree the terms they were presenting me at the end were reasonable, the point is they told me my original request was possible, and they knew very well that there was no way to get to that point. I would have paid what they ended up presenting me had they been honest from the start. I actually considered going back today and purchasing it, then I realized it would be stupid to give them even a dollar after the way they handled this. I'll go somewhere else and pay the same price, maybe even a little more, to an honest dealership.

Nancy Schirott

Oct 25, 2014

Aaron showed us some vehicles our first visit in. We told him exactly what we wanted. He found the exact vehicle being delivered in about 2 weeks. When it came in, he called us immediately. We test drove it, and then we purchased it. Aaron is an asset to your team.

wwwwhip

Oct 21, 2014

This is my 3rd vehicle from Bob Rohrman Schaumburg Ford. Every time i have gone there they have been so helpful and courtesy .Brian was very knowledgeable and friendly answered all my questions and did not rush me while i looked at the vehicles i were interested in.Paul E Koenig 3rdSchaumburg, IL

Lindsay Wesselman

Oct 13, 2014

Nick is amazing! We have owned many cars and spoken to many people at different dealerships and he was the most professional and down to earth guy we have ever worked with. Great people person. He deserves a promotion!

Cole Hauschildt

Sep 24, 2014

Mark was good to work with and provided great and friendly service. Working with the Sales Manager and Financial Person was a different story as they were both condescending and oppressive.

Heather Dost

Sep 12, 2014

Brittney was great and I always received a call back when I had questions. The dealership was willing to help accommodate me on getting my vehicle fixed after it was purchased.

Don Burzen

Aug 5, 2014

From the moment Brian Delaney met us at the door, our experience was outstanding.We actually arrived an hour after the posted Saturday closing time, but still saw activity. So we asked if they were still open, and Brian's comment was: "We are here to sell cars. If you want to buy one, let's talk about your needs."At no point did he (or anyone else) try to "SELL" us. He gave us all the information we needed, and quickly got us behind the wheel of the models we wanted to evaluate. When it came time to talk price, he avoided the normal games and started with an offer that was fair. No boss to put added pressure. Just a fair price.We did sit with Nick Magdalin to hear about their recommendations for additional treatment protection; but again, no pressure. When we decided it wasn't for us, that was it. No additional person to convince us otherwise.By the time we finished the paperwork with Ideen Ghaffari, it was almost ten PM; but at no point did he or anyone else make us feel rushed.Every person we dealt with at Schaumburg Ford gets high marks. We STRONGLY recommend Brian Delaney as the best salesperson we've ever worked with (and we've bought a lot of new cars over the years).We wanted to buy an Explorer; they wanted to sell one; so we did.

roberts3

Jul 22, 2014

Recently having problems with my 2009 Escape. Latest was engine light- Had it in 3 times and it was not fixed.I talked to James Doering and he told me to bring it in and assured me that it would be fixed for good. Mr Doering went over and above good customer service. I have been pretty disgusted with this Ford Dealership, but because of Mr Doering, I am now a happy customer. When I came in he had a car waiting for me and made sure the car was fixed. Thanks James for your excellent customer service.In this day of very poor customer service nearly everywhere it was re-assuing to find a person who went the extra mile.Mrs Robert Schweig7775 Huntington CirHanover Park, Il 60133630-830-.3935

Jim69115

Jun 30, 2014

Andrew and Paul were very helpful and courteous in helping us acquire our new Ford! Excellent customer service and a great deal! Every time we entered the dealership everyone knew our names. We are very pleased with our new Escape. We highly recommend!

Jake Santiago

Jun 6, 2014

Very pleased with his honestly and personality. Terrific salesman who wasn't pushy about selling a vehicle and helped us make it work out. Just a great car buying experience thanks to Brian.

JBX247

Jun 3, 2014

Nick,Ideen,and Juan where great.If your in the market for a Ford Go to Bob Rohrman.They went above and beyond to get me the car I wanted for a great price.Great job Nick,Juan,And Ideen.-Jourdan

Henrietta DuBois

May 29, 2014

A good experience. After explaining what car I was interested in, Mort produced the car I desired and did a thorough job explaining all the adjustments. He also explained the finances, etc. He had the car readied for me to be able to drive it off the lot.

shaggy2112

May 22, 2014

on 1/11/14 I bought 2013 ford Taurus from bob rohrman ford Schaumburg il.my salesman brain Delaney he was great to deal with.im totally satisfied with my car purchase..the dealer paid off my loan. the next month I noticed $57.00 balance due. I didn't a late fee or late payment reported on my credit. so I paid it an later told the dealer they checked into it and determined the bank has my money collect from them..so after 3 1/2 month calling the bank going back forth to the dealership with paper work. from day one the bank said they returned the check to the dealership. now I'm mad its more about the principal of it for wasting my time. the check never cleared . dealership put a stop payment on the check .now they're willing to issue a check immediately to me. told them to keep it I can see $57.00 dollars was more important to your bottom line . my future business will go Arlington hts ford where they go above and beyond for their customers .. ps I would have been happy with 2 or 3 oil changes as long as I got some value for my money.............c price.....

Dissatisfied

May 17, 2014

I wish I could give 0 stars. This is the absolute worst dealership and service center anyone could ever go to. DO NOT go here! The technicians do not listen to what you (the customer) tell them is wrong, supposedly run diagnostics, supposedly "fix" what they believe the issue is (not what you told them was wrong) and insist that you (the customer) did not originally tell them what was wrong. They then speak condescendingly and rudely and do not accept responsibility for not fixing the car. They also hang up on you when they are too busy and do not want to be bothered. Mario (the Service Manager) tried to accommodate and work with us which is the only positive thing I can say about this place. Most importantly, the General Manager of the dealership is a JOKE. He had the audacity to yell at me (the customer) and insinuate that we were trying to get our car fixed for free (when we said we would pay the difference from the first visit when the problem was NOT fixed). He is an embarrassment to Ford and Corporate will be hearing about it. I hope no one goes to this place - unless you'd like to get yelled at by an incompetent General Manager who obviously does not value Ford customers and lacks any sense of customer service. DO NOT GO HERE!

Dissatisfied2014

May 16, 2014

This is the absolute worst dealership and service center anyone could ever go to. DO NOT go here! The technicians do not listen to what you (the customer) tell them is wrong, supposedly run diagnostics, supposedly "fix" what they believe the issue is (not what you told them was wrong) and insist that you (the customer) did not originally tell them what was wrong. They then speak condescendingly and rudely and do not accept responsibility for not fixing the car. They also hang up on you when they are too busy and do not want to be bothered. Mario (the Service Manager) tried to accommodate and work with us which is the only positive thing I can say about this place. Most importantly, the General Manager of the dealership is a JOKE. He had the audacity to yell at me (the customer) and insinuate that we were trying to get our car fixed for free (when we said we would pay the difference from the first visit when the problem was NOT fixed). He is an embarrassment to Ford and Corporate will be hearing about it.I hope no one goes to this place - unless you'd like to get yelled at by an incompetent General Manager who obviously does not value Ford customers and lacks any sense of customer service.DO NOT GO HERE!

Tom Werle

May 16, 2014

My experience was very good. I found the salesman, Finance Manager and General Manager very pleasant and professional. I have purchase several cars from this dealership and will probably continue in the future.

Gerry Sadowski

May 1, 2014

Car buying can be a very trying experience. But our new car purchase today was just to opposite. Mort Bahrami and Peter the General Manager made it an all around pleasant experience.

Jean Crawford

Apr 29, 2014

I was looking for a 2014 V6 Premium Mustang, which is very hard to find due to the new model coming out. Not only were Brian and Pete able to find the car I wanted but they found it in the color I wanted too. I was really surprised and super happy that they were able to make this happen, since I was seriously losing hope on getting this car. I also feel like I got an awesome deal and no one tried to play games while I was buying the car. They seem to be really honest and forthcoming with details. If I ever buy another Ford I would definitely go back to this dealership.

rich hehn

Apr 23, 2014

it was very friendly and professional. i felt like i got a very fair price. the whole experience seemed to be pleasant and i did not feel pressure to buy the car.

Nicole Hayden

Apr 7, 2014

Nick was helpful and got me into the price range I wanted. However, I felt pressured into buying at that moment to get the deal. I mentioned while test driving the car that I felt a vibration and he said it was probably snow on the tire and will go away. I brought the car back to service still feeling the problem and after driving they told me that was how the car runs and there is nothing wrong. I feel like I was mislead and he should have told me that's how it normally feels.

Cheryl Trajkovich

Apr 2, 2014

We parked are car and was immediately greeted by Mr. Pacheco. He was not pushy and in no way made us feel pressured. We told him what we were looking for and he showed us the options that were on the lot. He listened to what we wanted and made the deal happen! Thanks!

Al Stewart

Mar 31, 2014

Great experience, every aspect was very professionally handled from when I walked in the door to the test professionalism of Brian to the test drive to the financing aspect. Would definitely come back.

Katie Sales

Mar 26, 2014

Wonderful would recommend to everyone. I like the way that the salesperson could answer all of our questions. He was polite and treated us with respect. I walked away a satisfied customer.

William Koehne

Mar 25, 2014

The service by the salesman was exceptional. He gave us all the information on the car that we asked about. He brought the general manager over and she talked to us about the cost and the financing of the vehicle we wanted to buy. We took a test drive with the car and were very happy with it. We decided not to buy it that day. We came back the next day and bought it.

Gus Andros

Mar 24, 2014

Mark was an excellent sales person, was able to get the vehicle for at the price I wanted. I would highly recommend Mark to everyone and would purchase another vehicle from Mark again.

Art Martinez

Mar 20, 2014

At first, it was very confusing. He was working with another customer and I didn't really get to ask a lot of questions. But when he finished with that customer, things were pretty smooth. He showed me a few options that he thought I'd be looking for, and then we went for a test drive. One thing for sure is he definitely knows what he's selling. He knew questions that sales people would have had to look up in the past. He was courteous and while definitely being a "sales" type of person, he also wanted to make sure the car fit exactly what I wanted.

Beech1

Mar 5, 2014

I'm looking for a very specific used car. Many dealers are slow to respond and not very helpful. Not the case with Bob Rohrman Schaumburg Ford. They were prompt, informative and helpful. Unfortunately, the car was not equipped with the features I am looking for.

Heather Reiva

Mar 4, 2014

Best experience ever buying a car in 30 years. Questions were answered thoroughly, and we felt the staff was extremely professional, pleasant, and met the pricing and quality expectations that we were looking for in buying a vehicle.

Bob G

Mar 3, 2014

They were responsive but did not have the vehicle I was searching for. on a second call I asked if they could locate the vehicle I was looking for through their dealer network and they declined.

Erjon C

Mar 3, 2014

The customer service was excellence. He has a great knowledge in the car I was buying and answer all my question in a very short time, also show me how to use the gadget in the car prior to me attending to it. Very satisfied with his overall customer service.

Leah Giese

Feb 20, 2014

It was a wonderful and easy experience. I thought it would be a long tiring process, but Brian made it quick and easy. I have already referred my mom to this location.

maryk3901

Feb 9, 2014

I was looking to purchase new Fusion at Bob Rohrman Ford since we bought our last 3 cars there. Our salesperson was great, showed us everything and treated us with respect...until we met Olga- rude as they come and than their general manager?? Pete- talking down to us like we were stupid and never bought a car before. We wanted to know the price of the car and was pushed with some radicously high monthly payments instead, when we were leaving payments went down by over $130 on 72 mos loan. We felt like we were being ripped off. I could not belive the sale tactics..WOW..All we needed was fair price and some time to sleep on it and make sure we were happy with our decision. I never met more arrogant and obnoxious people in my life! Hope Bob Rohrman reads this and trains his people. In spite of all this, we bought our car from Arlington Hts dealer and geting new Fiesta for our daughter next month.

Robconn1

Feb 7, 2014

The worst customer service experience ever, he tells you one price then says I didn't say that .... Use another dealership other then this on HORRIBLE

njdipiazza

Feb 6, 2014

Ismael was very friendly, professional, knowledgable, and was very helpful throughout what can be a very stressful process when it comes to buying a new car (I've bought a new car once before from Mazda and it took a good 4 hours). He was fast but efficient and was able to make me a deal on the exact car I wanted! My family has been loyal Ford customers for over 30 years and this kind of customer service is why we have kept coming back to this dealership throughout the years. Thanks, Ismael! The process could not have gone more smoothly, and I'm very appreciative of your excellent sales expertise!

Cindy Davies

Feb 4, 2014

I was very skeptical walking into the dealership. I decided I should give a Ford escape a try and suddenly we came upon your dealership. I had been waiting for a Nissan Rogue from another dealership and their promised delivery date came & went so I was frustrated with the buying process. I was vert specific with what I wanted. Mark helped right away and pulled the correct vehicle for me to try. He was very thorough in going over the features of the car and listened to what I wanted. I ended up making a purchase and am vert satisfied. Mark was professional and personal without being to "salesy" in the process. He even made me some popcorn as a snack as we waiting for our turn with finance & paperwork. Afterwards Mark made sure I had my phone sync'd with the car and went over all of the manuals, features & navigation. I really appreciated the time he spent with me.

cratza

Feb 1, 2014

Best dealer visit and car-buying experience I have ever had. The salesman placed my interests first, found the car I wanted at a great price, and gave me an excellent trade-in price for the car I was driving. Everyone who assisted in my purchase was friendly, professional and knowledgeable.

amandalynne

Jan 31, 2014

Andrew was very professional and courteous of my time. He was very knowledgeable of the products. I will definitely do business with Andrew when ready.

Ben Olson

Jan 31, 2014

The best possible car buying experience I have ever had. Brian and I had started working together on a purchase months and months ago. There were some obstacles that had to be cleared before I was to buy and Brian would reach out periodically, not pestering, but persistent to see how the process was going on my end and let me know of any specials available. Once I was able to buy Brian already knew what I wanted, got me the most for my money, financing was stressless, ushered the whole process seamlessly and I could not be happier with my new F150. So much so I drove it around for an hour and a half the night I bought it just to drive it. I will and already have recommended Brian and B.R. Ford to friends and strangers. I cannot thank him enough. For as long as I am in this state, Brian has my business from here out and Bob Rohrman is

charlotte hebert

Jan 30, 2014

great experience with mort. He explaine the features of my new car and helped about sync. Financing of my car was great and got better terms and lower price too. will recomand him to others.

donrainey06

Jan 21, 2014

I've been searching for a new truck to add to my business, I've previously been a Chevy guy I must admit. The salesman was great, but the General Sales Manager Olga was rude, condescending, and extremely pushy to the point where she lied about my application process which would have hurt me down the road, just to try to make a sale. This dealership is high pressure, wouldn't recommend to anyone.

gdershem

Jan 17, 2014

I was searching for a used Ford Escape and was looking withing a specific dollar amount. I found one at Schaumburg Ford and contacted them regarding it. I was able to get a great deal which made the trip from my town of Chesterton Indiana to Shaumburg Il to take a look. I purchased the vehicle and drove it home that day. After getting it home, realized it was missing some items, i.e., back seat head rests and gas tank funnel and a back trunk area cover. However before contacting the dealership back on this, the CHECK ENGINE light came on. I was of course concerned and thinking.. did I make a good choice ! I contacted Schaumburg Ford and was immediated contacted back by Pete Panos, General Manager who assured me he would have everything taken care of. Not wanting to drive back to Schaumburg, he advised that they had a local Bob Rohrman dealership / Chesterton Nissan and I could get everything done there. Long story short, the check engine issue was resolved and wasn't a huge concern and Pete advised that the other items would be ordered and mailed to Chesterton Nissan as well. I was contacted regularly by Mario at Schaumburg Ford following up and Pete as well. Damien at Chesterton Nissan was quick to get my car in /and provided a rental. The customer service at both Schaumburg Ford and Chesterton Nissan was outstanding and I was truly impressed and felt like they were sincere in making my car right and my experience a good one. My experience with Bob Rohrman dealerships was so excellent that they have earned by business in the future.

Richard Lethert Jr

Jan 13, 2014

It was a very nice experience and i was in out with a new vehicle. The salesman answered all my questions and sold me what i wanted and what i was looking for. I was very happy with my purchase and i would defiantly go back to get another vehicle.

James Dockery

Jan 2, 2014

It was a memorable experience . So glad these gentlemen got the task done for me. We are very happy, and will be telling all our family and friends. Glad we found a new home where we can come in, shop, and feel comfortable.

Kenneth Travis

Dec 31, 2013

We bought 2 cars for our 2 oldest daughters....these were the 3rd & 4th cars that Ishmael has sold us in the last 18 months. Ishmael first sold us an F150 crew cab, our experience with him brought us back for a Taurus Sho, then last week we bought a Focus and Fiesta

pinks101

Dec 30, 2013

Alberto is by far the easiest and nicest car salesperson I have met. We have shopped around for a car for over a year and met plenty of salemen at dealerships (Acura, Audi, BMW, Land Rover, Toyota, Cadillac, etc...). He was informative, friendly, and patient. I definitely recommend working with him.

Rich Baader

Dec 30, 2013

Great. Gave me a good price quickly and then worked VERY hard to get the car I wanted from Michigan. Brian was very down to earth and helpful. sdds sdsd sd sd s sds

Don Hollensbe

Dec 19, 2013

Best car buying experience I have ever had. Mark did a great job understanding what I was looking for in an Explorer and price range I wanted to stay in.

Jannunz

Dec 14, 2013

Juan was the only reason this experience was so easy. He was pleasant to work with and not your usual snarky salesmen. I highly recommend him when you come to this dealership he was a great guy

unsatisfied

Dec 13, 2013

After contacting a Mr. Madison first by email then by phone i was told ti submit my info for pre approval i did and was not contacted back so a few days later i called to talk to Mr. Madison to ask about my approval he said i havent checked yet but i will and il call you right back this was monday 12-03 -13 he never contacted me so when i got home i checked my email found i was turned down for pre approval i knew why i was not contacted back by the sales person because he could not make a slae so lwas not good enough to take the time to contact and explain why so my point is service is great if you qualify fir credit otherwise theres no need to give you service at all which is very rude in my book bad recommendation from an unsatisfied unworthy customer

John Rizzo

Dec 4, 2013

While typical, the car buying experience was painless with Ismail. He's not your usual "car salesman". He was pleasant and always smiling, which made even my wife comfortable. He was courteous and accommodating to me, my wife and our two small children.

Robert Gaskins

Nov 22, 2013

Best car buying experience I've ere had. Nick was a pleasure to deal with. Helped me along the whole process. Sam the general manager also assisted in getting me the best deal. And making sure that I was fully taken care of. As far as I am concerned this dealership and the staff will be highly reccomended by myself to others.

Becky Fowler

Nov 21, 2013

Alberto was very patient, knowledgeable and straightforward. I appreciated that he took the time to explain all of the pricing details, and that we were not rushed into a purchase.

James Jackson

Nov 20, 2013

Overall experience was good. I first asked for the representative that asked me to come in and take a look. We were passed on to another sales representative as the original was "busy", although I do not remember him working with another customer. This is a little disrespectful as I am sure the sales person noted my age and figured there was no potential. Mark however was very helpful in looking at the car of choice and he knew quite a bit about the car as well.

Kevin Bradley

Nov 19, 2013

My wife and I went to Schaumburg Ford, shopping for a car on Saturday Afternoon around 2:00. We happily drove home with our new car by 5:00. Within minutes of our arrival, Nick was giving us all of the information we needed, for us to make a decision on what model Escape we would like. It was a very pleasant experience.

Rdogg19

Nov 19, 2013

Nick was a great guy to work with. Found exactly what we wanted. Was the best person to deal with. Helped us everyway he could. Wouldn't buy from any one else.

DaneGrant

Nov 19, 2013

I feel they know what my car is... ! and how I love it! I drive a full conversion Focus ST170 less wheels... The minute I drove in I had several employees and customers gawking at it! Made me feel special! I have brought my car to other Ford dealers but was never treated special... I spent a lot of money at Golf/Mill Ford and never left satisfied... I thought I would try these guys and boom! They were it!

Nancy Ambroggio

Nov 15, 2013

Brian was very knowledgable of the ford focus. We looked at 3 cars and decided on one of them. Brian made the process easy. We would likely buy another car from Ford.

RDeForest

Nov 13, 2013

From our initial phone contact with Mark ( Skummer ) our new vehicle purchase ( lease ) experience was very positive. As we had several unproductive experiences at other dealers, we were skeptical. But, Mark and other management staff at Bob Rohrman's SchaumburgFord, made the deal happen to our pleasant surprise. The whole experience went very smoothly. And, in addition, Mark procured an item forus that was not part of our particular vehicle accessory package. So from start-to-finish we were and are very satisfied!!!!

Mike Barto

Nov 12, 2013

I typically would rate purchasing a vehicle as an unpleasant experience, but the team at Bob Rohrman Schaumburg Ford, led by my salesman Mark Skummer, made the experience pleasant and easy.

William Casperson

Nov 11, 2013

Brian helped me over a couple weeks to make the decision to buy my Ford Fusion. He was helpful, and didn't pressure me. When the time came to talk price, it was all above board, and negotiated before I went in to do the paperwork. I felt this experience was exactly how I want to buy a car. Praise to Brian for his work on this sale.

Cliff Oie

Nov 8, 2013

Came in to buy a used pickup truck, we shopped the lot and were not hassled which was great. When we wanted help we asked and the dealer assisted us. We went back and forth between two trucks and ended up buying a red Chevy S10. The dealer was great, no pressure sales and when we decided on the Chevy he went out of his way to take care of us. Bob Rohrman Ford did good by us, and I love my used Truck. Thanks!

David Culvey

Nov 7, 2013

Overall I was happy with the experience. I thought Brian did a good job. I was a little disappointed that the vehicle purchased didn't have a navigation system. I looked at so many different Taurus and most of them had navigation systems, but somehow it got overlooked by me when we were trying to find one the right color.

Smajer

Nov 7, 2013

Within the last year I had the IDM replaced on my 2000 F-250. It went bad in under six months but was still under warranty so it should've been replaced free of charge. This dealership did not honor that warranty so I ended up having to pay over $2000 for this repair to be done AGAIN. How can you offer warrantys and not honor them? I would never recommend someone to get there car serviced here with customer service like that.

William Peirson

Nov 6, 2013

Great experience. People were professional and helpful. I look forward to a good relationship.I had brought my Focus in for service and looked at the new cars while waiting saw an escape I liked and the rest is history. I had brought my wife's Lincoln so I was aware of your excellent service. Thanks

pilotdrew

Nov 4, 2013

I walked in with no intention of purchasing a vehicle. Only with consideration of browsing the latest redesigned 2014 Escape that I was so intrigued by. Upon walking in the dealership, I was kindly greeted by salesman Alberto Zambrano. He made me feel welcome and unpressured and was very knowledgable about all the models and answered all of my questions. I became very curious as I was thinking of making a transition from a car to suv. Since my original choice was the Ford Escape, I decided to inquire and see if they could work with me. After much consideration and follow ups Ive decided to look into their pre owned inventory and was able to find the perfect vehicle. Long story short, they were very accomodating and patient throughout the whole week process. The sales and finance manager were very humble and kind as ive made several trips to the dealership. They treated me with much respect from day one. THANK YOU BOB ROHRMAN FORD!

dsielepkowski

Nov 3, 2013

Juan was awesome and spent a lot of time with me explaining the new features of my vehicle. Although there was a bit of confusion regarding warranty work, this dealership promptly resolved the matter.

CindyJo

Nov 1, 2013

Although i did not buy from this dealer they were quick to respond to my inquiry, professional and helpful. I had one follow up phone call from them after our intial contact and it was brief and pleasant and in no way did I feel pressured or stressed as I dealt with them.

wjcasperson

Oct 28, 2013

I had several dealings with Brian Plyam in the process of getting my new Ford, and found him to be pleasant, efficient, and trustworthy. He listened to me, and remembered the details between conversations. I arranged the car features and price during those meetings, and when I went in to sign the paperwork, things went exactly as planned. I was very pleased.

ladyinred33

Oct 19, 2013

We started off with a pleasant new rep named Marco, but as we went into more "research" (which is what I was there for), a more experienced salesman, Mike Madison took over. I very clearly outlined what I could afford as far as monthly payments/down payment, and he ignored both. He became very pushy, aggressive, and insulted me by saying that my "ballpark" request of a monthly payment would not be taken seriously by the financial team. When he finally got the price close to the range I originally requested, he would not give me a definitive interest rate. When I asked, he ball-parked it to 4-6% (after my credit score came back as GREAT). I had already been approved through Capital One at 2.89%. He suggested they could possibly match it and slid the paper at me to sign. When I asked what I was signing and if that meant I was buying the car, he wouldn't answer me directly and said i was agreeing to the financing. And after he gave us the "numbers" he had calculated, we did our own math. The car he said would be $17,895 which was a steal, was turning out to be $27,000 by his calculations. Where did the extra $10,000 come from? He couldn't answer. I felt attacked, belittled, and angry by the end of my experience at this place. Don't waste your time.

johnguerrieri

Oct 9, 2013

I went in to this dealership after I saw a 2012 Chevy Malibu being offered here on cargurus.com. I arrived early on a Friday morning and spoke to a Brian Delaney. We went for test drive only a few minutes after I had arrived. Brian was personable without coming off as "pushy," as I imagined most car salesmen are. This was my first time ever buying a car from a dealership. After the test drive, we spoke casually about the price. The whole process was friendly and casual. After only thirty minutes, I decided that this was the car for me, not only because I liked the car, but because Brian made the whole experience easy and comfortable. I am definitely going to recommend Brian to anybody I know that is in the market for a new or used car.

Nani2000

Sep 29, 2013

This is the worst staff I have ever seen in a Car Dealership.I requested a car availability online and got an email saying that the car was available for a test drive and also a very attractive Price Quote.I drove to their dealership twice to realize they did not have the car at any time.They said they would factory the order the car for me -- but the price would be way over the quote they gave me. The rep PAUL said the price was "CASH DOWN PRICE - IF I WAS TO PAY THE FULL AMOUN IN CASH RIGHT THEN" never heard of such a thing.They quoted my trade in at a price 1/3 the value another ford dealer gave me.Their final words were -- "this is what we give you" If you don't like it go elsewhere.I would strongly suggest ---- "KEEP AWAY"

ajm6912

Sep 22, 2013

Alberto was the first person to approach us at this dealership and supported us through every step of this sale. He was professional and knowledgeable. He got us to where we needed to be to make the purchase decision.

Nairb25

Sep 14, 2013

Al Zambrano was great as genuine ad possible with me, and he got me more money for my trade than I thought possible! He didn't try to pressure me like some of those sizzle chested, rubbernecks at other car dealerships. It was a great car buying experience from start to fiinish and I couldn't be happier with the car. I'm fact I love the car so much, when I got home I put a "message in the lawn" about it!

ashleyf1

Sep 2, 2013

I went to look at my first car and drove home in a new car! The salesmen were not pressuring and I felt like they were honest with me. They gave me a good dollar amount for my trade in vehicle as well. I drove away in a nicer car I ever would have imagined I could buy! Update on 9/15: My salesman told me he was supposed to call 3 times to check up on me when I purchased my car. He has not followed up once. I had to call him a couple days after I purchased my vehicle because I left a few items in my trade-in. He said he would look into it and call me back. It has been almost 2 weeks and I am yet to hear from the dealership regarding my misplaced items or a follow up on the sale.

Bryce J.

Aug 24, 2013

I drive by Rohrman Ford all the time but had never stopped there to look at cars. I decided to when I was in the market for a Fod Focus. I was greeted by a young man michael Madison, who I could tell was newer in the car sales role. He did not disapoint however; he knew the Ford product very well and was not the typical pushy salesman. I ended up bying the focus that day and was thrilled to drive my new car home! I will recommend Mike and this store to friends and family.

Angieb5

Aug 21, 2013

Overall great experience, Alberto was so patient and helpful throughout my decision on purchasing a new vehicle. I recommend this dealership and would recommend to ask for Mr. Zambrano who is patient, knowledgeable and works with your needs.

Dissapointed

Aug 19, 2013

Wrote email to dealership regarding a used truck. Never received a reply.

Joe.rottman

Aug 8, 2013

Friendly, fast, affordable service. They Really seem to care about the customer and explaining everything they do. Great service my car is running great! I definitely recommend this dealership. I know nothing about cars and they took the time to explain everything that needed to be done to my car and they gave me a fair price. I will be a customer for life!

sg13949

Jul 23, 2013

Shaq was very helpful and resourceful in my new car buying transaction. He helped me set up my phone using blue tooth technology. I am very pleased with my choice of vehicle and enjoy the smooth ride. I am still learning to use all the features. Thank you so much for your attention given to myself, my husband and my daughter. I would definitely recommend Bob Rohrman Schaumburg Ford to my friends and family.

kristirjohnston

Jul 19, 2013

Brian Delaney, the sales representative that assisted me with my purchase, did an outstanding job in guiding me through the sales process. I was able to drive home my new 2013 Ford Edge feeling very happy! Brian did a fantastic job making it a very enjoyable experience. I would highly recommend Bob Rohrman Schaumburg Ford and more specifically Brian Delaney!

kmunz

Jul 18, 2013

Brian was extremely friendly and helpful from start to finish. I never felt pressured to have to buy which I appreciated. He worked hard to make sure I got a car that I could afford and would love. Brian made the process of a first time car buyer painless. Thanks!!!

schulzdean

Jul 17, 2013

As we considered other dealerships, we realized that this dealership had the best price for the vehicle we were interested in. We went back and forth between other dealers but Schaumburg Ford came out on top. The excellent customer service was a wonderful bonus.

Debbee225

Jul 15, 2013

Everyone we dealt with was friendly, helpful, and sincere. We did not feel the pressure that we have often felt at other car dealers. We would highly recommend this dealership!

carmo67

Jul 13, 2013

Eric, Chase, Brian and Mort are great car guys who treat customers as intelligent pears. They gave us a fair price, know cars, and do not do the classic overcommit / under deliver! They are a refreshing change of pace and are worth passing by the other dealers closer to where I live.They will likely help you but if they cannot they will not waste your time.

robyn69

Jul 9, 2013

Biagio was a pleasure to work with and represented the Ford Motor Company as a true professional. I would not hesitate to refer a friend or family member. I look forward working with Schaumburg Ford and Biagio in the future.

Mlankford11

Jun 8, 2013

My wife and I were looking for a crossover and started at the Rohrman dealership in Schaumburg. Mark S. was recommended to us after first talking to Mr. Chase Rohrman himself! We felt that the experience was extremely smooth and informative. Mark took the time to work with us and listen to out needs. Mr. Rohrman would also check in from time to time to see how we were doing. When the exact car we desired was not in stock at the store, Mr. Rohrman had it shipped in overnight so we could purchase the next day. What service!I would recommend Rohrman Ford to anyone who is looking for a new car, and I am certain that the service would be just as stellar for used vehicles as well. Mark and Mr. Chase made my wife and I feel like we were part of the family!

1stescape

Jun 7, 2013

My first experience with Bob Rohrman Ford (BRF) came with a call from Gil, asking if he and his team could assist me in anyway. No pressure or sales pitch, just honest sincerity concerning my needs. My daughter and I scheduled a test drive which introduced me to Ismael Pacheco, who quickly removed any concerns I may of had, he clearly was there us. His knowledge of vehicles was honest and accurate. BRF has a phrase "allow us to demonstrate our commitment to excellence". I find this to be more of an oath not just a phrase. BRF sales team of Ismael and Gil are true leaders in the vehicle sales industry, putting the customer first. My oath to BRF is to tell as many people as I can how excellent my experience was. I'm sure there are behind the scenes staff that bent over backwards to my my daughters new vehicle possible, to them I would like to say "Thank you". One last time "Thank you" Bob Rohrman Ford for maintaining such a high standard of customer service,quality and commitment, you really did put the customer first. Sincerely Jim Clark

carrieb234

May 13, 2013

This dealership is one of the most dishonest places I have ever visited. I am a young mom with 2 small children and came in to look into trading in my large SUV for a smaller one. I was interested in a Land Rover. I asked my salesman many questions about general maintenance. Mark told me that he owned a Land Rover and they are cheap to fix and are known for having long engine lives. I drove the vehicle and became interested so we discussed a deal. There were a few things that needed to be fixed like the back hatch handle and the visor. I was told that everything that was broken would be fixed. I took the car home with me that evening. 2 days after purchasing the vehicle I had a puddle of liquid all over my driveway. I called the dealership and they had me bring it in. They said they would fix everything including the visor and handle. They had my vehicle for a week. I came to pick it up and all they did was rescrew the visor in and oil the BROKEN and rusted back door hatch! I was also told that the power steering pump was broken and all was replaced. The service manager said to me that whoever certified this vehicle to be put on the lot and sold should get talked to. He also assured me that the service tech did a 100+ point inspection and said I would have no more problems. I get home and the next day the windshield wipers didn't work. AND 6 weeks after I purchased the car the A/C blew out and engine started making noises. We called the dealership and was told by Chase Rohrman to come in and we would figure something out. While driving to the dealership, smoke started coming out of the vents, the temperature gage blew and while pulling in the parking spot at the dealership there was a HUGE boom and the car died and smoke was pouring out of the hood. Needless to say that car was totalled! I paid $7500 for a car 6 weeks previously and now was told they would only give me $4000 for it! This dealership is disgusting! Dishonest THIEVES!!! Stay away!!!

vfurlow

May 12, 2013

Ron was helpful with helping me find a vehical. The staff was friendly and professional. I would recommend this dealer to someone else. I am happy with the results and I don't find that to often

ChristaO

Apr 19, 2013

They never called me when they say they would or to tell me what was going on with my car. They call to tell me I can pick up my car and when I get there my car ends up not being done (this happened 3 times). They broke a piece under my hood and fixed it with electrical tape. And this time no one would return my phone calls not even Bob Rohrman. I also feel that they don't really completed the multi point inspection as my tire treads were documented to all read the same tread when 2 tires are 5 months old and the others about 2 years. I would not recommend this dealer to anyone.

ThomasWeber

Apr 10, 2013

This Dealership has done an excellent job and provided the service I expected. It was difficult to locate the car I wanted because the Focus Hybrid is in such demand right now.

shergar81

Apr 6, 2013

Brian and the dealership was a perfect experience. The same can not be said for this survey. 25 words is too much, and why does it have to make me type in everything twice. My advice ? Get some web developers to fix this. I will write to Ford to tell them of the frustration with your survey. Yuck !!

allemarc

Apr 1, 2013

My experience at this dealership was excellent. Paul was very helpful in insuring I received all necessary information I was looking for in great detail. If he was not sure about something, he always made sure to double check with the correct department to provide me an accurate answer. Not only was Paul an excellent sales man, he was extremely hospitable and made me feel very welcomed. I will absolutely be coming back to Bob Rohrman's dealership to work with Paul again.

chrissi

Apr 1, 2013

Our overall experience at Ford with Brian was a very pleasing and satisfying one. We were able to express our wants and were completely satisfied. We ended up leaving the dealership with exactly what we wanted.

RECORD

Mar 30, 2013

WE DID NOT INTEND TO GET A CAR WE WERE JUST LOOKING, PAUL WAS GREAT HE DID NOT PRESSURE. WE ENDED UP LEASING A NEW CAR. THE LEASE DEAL WAS WHAT WE WERE LOOKING FOR.

Jcherf

Mar 26, 2013

The sales process was friendly and efficient. I was very comfortable with the process. My salesman, Brian Delaney, was very knowledgeable and communicated effectively. I will recommend the dealership to friends and family.

hondoo

Mar 22, 2013

My visits to Bob Rohrman Ford to view some used and new Ford Edges was one of the most excellant times I have encountered during my 40 some years of buying autos. During my first visit to this dealer I met Mr. Ron Keller, sales assosicate, and right from the start I felt that we had established a friendship. He was very knowledgeable about their stock of cars and very helpful in answering any questions I asked. After several visits I purchased a Ford Edge and was introduced to Mr. Chase Rohrman, manager, who made it a point to see that all of my needs had been satisfied during my purchase. I will highly recommend this dealer and all the staff to my family and friends.

markremark

Mar 21, 2013

Because both Mark Craven and Ron Keller were both professional and knowledgable. I want to thank Mark for expediting my car. Ron for his enthusiasm.

tzumin

Mar 16, 2013

I've bought a 2013 Focus SE from here for two weeks. Everything is fine now and I enjoy driving this car. But I don't know why there is no back seat floor mats. I'm so tired and barely find a fit one from auto parts store. it's just cost $20 bucks why they don't just give me an official for Focus used floor mats?By the way, Paul Van Duser is a nice and friendly guy. He is patient to introduce everthing on the car. There are two reasons I bought car here. One is the color I need they can provide immediately and the other one is Paul's service.

parth

Mar 15, 2013

Team was really helpful and provided great service. Yari Regnier did a great job explaning details and overall selling the car. DJ Hattula provided great knowledge on car and services offered. Ideen Ghaffari was really helpful and explained every bit of Financing deal. Got to say...team did an amazing job!!!

1129

Mar 14, 2013

I bought a Ford Explorer from this dealer and the experiance was great. The sales associate was very knowledgeable and curtious and gave a great deal on the Vehicle. I would recomend them to anyone.

Ghostwriter777

Mar 11, 2013

After reading all the reviews on this guy you'd think you'll see him wearing tights and a cape like some sort of superhero. I met with Ron to buy a Ford Fusion Hybrid, by the way this guy is no superhero, he is a genuine human being just like you and me and boy is he fun to work with. He went above and beyond like a superhero and delivered everything he promised, he even traveled a great distance to get me the car I wanted. Seems as if Ron would do whatever was in his powers to provide the best experience anyone could hope for. So if your in the market for a car you owe it to yourself to stop in and see what Ron can do for you.

cheri0816

Mar 10, 2013

I recently purchased a Brand New Ford Edge from Schaumburg Ford and had the pleasure of Ron Keller being my Sales Person..Ron made my buying experience from start to finish wonderful..Would definetly recommend both him and dealership to anyone I know looking to purchase a Ford Vehicle.

focusb69

Mar 10, 2013

Great dealership, i bought many cars in the past. This was my best experience ever, i bought a ford focus from Ron Keller, he was very friendly an proffesional, gave a great deal. I highly recommend this dealership to anyone.

wyzguy51

Mar 9, 2013

Mr keller is by far the BEST dealer/sales person i have ever dealt with, made me feel like family and promoted the dealership like it was his...great guy grest dealership great experience.....HIGHLY RECOMMENDED ...MUST SEE RON KELLER....

ashleyyy

Mar 7, 2013

I chose this dealership because of the great reviews it has on this website, and I have to say I was not disappointed. I went in with a specific car that I wanted and didn't want anything else but that particular car. Ron didn't try to push any other cars on me and he asked me straight up if I wanted this car and if I would leave with it that day if he got it to a price where I could afford it. He didn't beat around the bush or play any of the games most salesmen play. Basically, I went in knowing what car I wanted and about two hours later I left with that car. It was a much quicker experience than I had been expecting. Ideen was also very helpful with the finance stuff; I just signed a bunch of papers and we were done. It was an excellent experience and I already have recommended this dealership and Ron to a friend who is looking to buy a car.

lettucetype

Mar 4, 2013

My husband and I wanted to buy a new Ford CMax hybrid and visited Schaumburg Ford. Mark Craven was an excellent salesman because he was knowledgable about the product, even though this was a brand new car in the ford lineup. He asked us questions about our driving habits etc. and listened to the answers to determine if this car was the best fit for our lifestyle and budget. He took us on a test drive and pointed out all the features of the vehicle. He explained all the different packages and prices that were available, such as the SE and SEL. After talking to him, we felt confident that this was the type of car that we wanted and he even helped us pick out the color! He and the new car manage, D. Jay Hattula did not try to pressure us and made buying a car a pleasant experience. I would highly recommend talking to Mark before you make a decision about buying a car.

RFiorito

Mar 4, 2013

We went in to this Ford dealer because my husband has bought other cars there. When it came time to buy me a new car we headed here first. Although I LOVED my old car it was definitely time for a new one. Ron greeted us as we entered and was gracious, accommodating and knowledgeable. He happily brought out as many cars as we needed to see before we settled on the right model. I also found Ron to be a great advocate for us, the customer. He was able to offer us a great price for our trade in and was very customer orientated. . I also found Ron to be very personable and I felt as though he was not giving us the old "song and dance" . I would definitely recommend talking to Ron if you are looking for a new/used Ford or car. Ron truly made the experience "easy".

mcb555

Mar 3, 2013

I purchased a 2013 ford escape from Ron Keller. Just wanted to say first off, that I absolutely love my SUV! My shopping experience was one of the easiest I have had. I felt that Mr. Keller was very sincere and very down to earth. Would definitely buy from him again in the future.

Aguirti

Mar 2, 2013

I highly recommend this dealership and this salesman. They worked with me on a great price for my Mustang GT and gave me a more than fair offer for my trade in. Ray was very personable and genuinely cared about making my deal work. I also worked with Ray's manager DJ Hattula, who was great and made the car purchase a pleasant experience. This dealership has a huge selection of fords. If you work with Ray & DJ, you will have a great experience.

LILkimmieGAGA

Feb 28, 2013

Best expirences with our sales dealer Ron Keller! We would highly recommend anyone purchasing a car to do it from him! He is professional and was accommodating to all of our wants and needs! So happy we decided to stop at this dealer and had the pleasure of working with such a great person!

Jgrunt82

Feb 21, 2013

I was shopping for cars last weekend and have stopped in to Bob Rohrman Schaumburg Ford and the salesman Brian Plyam had worked with me for over 4 hours !!! I was probably driving the young man insane with all my questions and driving multiple vehicles, but he kept it together and didn't show any signs of frustration I just have to say it was the most pleasant experience I had ever had in purchasing a new vehicle. Brian is not your typical pushy car salesman, he made sure to take the time and educate me on the vehicles that I came in to look at. On top of it all I got a fantastic deal on my brand new Escape.The whole car buying experience had been hassle free while working with Brian and his managers. Thank you again !!! Will be back in a few months to purchase a new car for my son.

jgrunt

Feb 20, 2013

I was shopping for a car last weekend and had stopped in to Bob Rohrman Schaumburg Ford and the salesman Brian Plyam had worked with me for over 4 hours !!! I was probably driving the young man insane with all my questions and driving multiple vehicles, but he kept it together and didn't show any signs of frustration I just have to say it was the most pleasant experience I had ever had in purchasing a new vehicle. Brian is not your typical pushy car salesman, he made sure to take the time and educate me on the vehicles that I came in to look at. On top of it all I got a fantastic deal on my brand new Escape.The whole car buying experience had been hassle free while working with Brian and his managers. Thank you again !!! Will be back in a few months to purchase a new car for my son.

ecruiser

Feb 20, 2013

I wanted to rate this dealership and most of all my Salesman Ron Keller. I had a wonderful experience working with Ron - from the very start ordering of my Shelby Mustang - Ron kept us up to date throughout the entire process - he was kind and courteous - He did not have the typical car salesman personality. The car was great as well.Months after I received the car Ron call and had a Shelby poster and calendar for me.This is an experience I will never forget and would recommend this dealership and Ron Keller to everyone.Thank you.

dbflexse10

Feb 16, 2013

Our sales associate Gil Estrada made the whole process of purchasing a vehicle effortless. His professional and friendly personality made all the difference in the world to me and my wife. He took us through the process step by step from the time I walked through the door right up to delivering the vehicle. This is the way customer service should be all the time. I will recommend this dealership and Gil Estrada to all my friends, family and associates in the future. Thank you Gil for taking good care of me and my wife and making the purchase of our new vehicle a good memorable experience.

aber4831

Feb 15, 2013

I don't typically complete any review or surveys sent to me however the experience I had last night was worth letting everyone know about. To give you a little background, my son was away at school which was about a 2 hour drive to get to the dealership. Before he drove up he called the dealership and spoke with Ron Keller and asked about the car he was interested in. Not only did Ron pull the keys so no one could take the car and purchase it during our commute time but he also warmed it up, took it for a test drive and tried out all of the options like making sure the heated seats worked. When we arrived at the dealership Ron already had the car pulled up and ready to go for the test drive. (no waiting to get the location number then running to find the key then having to let it warm up,etc) I had shared with Ron that I have bought quite a few cars and I wasn't interested in doing the whole back and forth of haggling with numbers. He asked us what we wanted for our trade and surprisingly they came back pretty darn close to that number. The entire process went fairly quickly and very smoothe! Ron is a very personable man and I really enjoyed working with him. As a side note, Ron was also mentoring a newly hired Salesman (Brian) during all of this. It's great to know that the Management of this dealership also recognizes what a great salesman Ron is that they felt he was the right person to shadow/train someone new.Great job Ron!! I really appreciate you listening to me, as the customer, and making this experience a pleasant one. You really set the bar high for other Salesmen!!D. MazarAntioch, IL

Putz1103

Feb 14, 2013

I researched and found that Schaumburg Ford happened to have the exact car I wanted. They are 400 miles away from me. I called and asked for someone from sales and was sent to Ron. He got into my vehicle as fast as he could and test drove it for me. He gave me an honest report of what he found, what he liked and didn't like. From that I made an offer. I got a response withing 10 minutes (they even included their "paperwork" fee into my offer). I booked a flight and told them when I would be arriving and they picked me up from the airport. The car was exactly as described, if not a little better in my opinion. Two hours later I was driving the 400 miles home.Everything went as smooth as could be expected. The sales gentlemen were nothing if not over-eager to help me any way I asked. One wierd thing is my nearly perfect car did not come with floor mats... It could have been traded in that way, but who knows. All around I am happy I chose the car I did and that it was at the dealership it was. If they were less than 400 miles away I would probably go back for my next vehicle.

anna2688

Feb 13, 2013

Ron Keller is an exceptional salesperson. He is friendly, courteous, and professional. He went beyond his professionalism and I was made to feel part of the Ford family. He was very helpful, informative, and thorough. I was very pleased and satisfied with the whole customer service experience. Ron showed great efficiency throughout the whole process and was very happy on how efficient and quick he was to provide great customer service. The color of the car I was debating on was not available at the time I came in a second time, as it was sold the evening before. Ron was immediately able to get another car in that color and traded with another dealer. That showed me a lot. I will definitely recommend friends and family to Ford Schaumburg. I left as a very happy customer and will definitely return.

mjharts2

Feb 13, 2013

MY HUSBAND & I PURCHASED CARS JUST OVER A YEAR AGO AT WOODFIELD FORD. WE HAVE BEEN VERY HAPPY WITH THE SALES AND SERVICE TEAM AT WOODFIELD FORD. AFTER MANY MONTHS OF LOOKING FOR JUST THE RIGHT NEW CARS WE ENDED UP AT WOODFIELD FORD, RONALD KELLER WAS OUR SALESMAN. HE HELPED US TO PICK OUT THE CARS THAT FIT US WITHOUT BEING TOO PUSHY, IDEEN HELPED US OUT IN FINANCING. AT THIS POINT ALL I WANTED TO DO WAS DRIVE OFF IN MY NEW CAR. IDEEN AND THE OTHER FRIENDLY FACES SUCH AS DJ MADE IT WORTH THE WAIT. THANKS TO ALL THAT HELPED MAKE IT A GREAT EXPERIENCE. I HAVE WROTE THIS REVIEW BECAUSE I WILL AND HAVE RECOMMENDED THIS DEALERSHIP TO FRIENDS AND FAMILY. MARSHA.

eslteacher99

Feb 12, 2013

I really enjoyed working with Rohrman Ford and Ron, he was very thorough and had great customer service skills. I was impressed with the inventory that you had, and the people were very friendly. I would definatedly recommend going to this Ford dealer again.

doloresbenoit

Feb 12, 2013

Ask for Gil Estrada the next time you purchase a vehicle! I stopped at Bob Rohrman's Schaumburg Ford wanting to test drive a used, silver Ford Escape. Their Sales Associate, Gil Estrada, took me for the test drive and answered the questions I had about the vehicle. Concerned about the turning radius in tight spaces, Gil helped me practice parallel parking. We discussed the car facts/history, pricing, and adding park assist and a hitch. After the financial papers were signed, Gil reviewed the vehicles operation, and the next day called to ask how the Escape was working for me. He also set up the appointment for the addition of the park assist and hitch, and when I picked the car up tonight, he helped me with the operation of the phone and audio system. I appreciate the knowledgeable professional sales assistance Gil has given me.

kkorzi2

Feb 11, 2013

We went into the Bob Rohrman Ford to look at a couple of used Ford Edges. I had called the night before and gotten some information from Dave and said I would come in the following day. Dave gave me Juan's name, since he said it was his day off.Juan was very nice - he had the vehicle ready for us to test drive in no time. He answered all of our questions we had about the vehicle. In the end, it was a toss up between the used one we test drove and just getting a new one. This is where the manager stepped in - Paul (Bochenek?). He asked us what was the offer we got at the other dealership we went to, and suggested that we buy the new car from him instead. He said that he can probably make us a better offer. And he did.We have been shopping around for a car for almost a month at this point and have visited 4 different dealership. This one was the best experience of all of them. Paul was very nice, never pushy, and just gave us an offer we couldn't resist. They made the whole process very smooth and made sure they didn't waste any of our time. We filled out the paperwork and were told that we'd get a call when the car was ready (the car we wanted was not actually at this dealership). We went back the same night to pick up the new car. Sam from financing was great. He showed us exactly what our options were. Both Juan and Sam tried to sell us protection plans (not the same one), and we decided to go with the road assistance/dent/key replacement package that Sam was offering. Once again, neither Sam or Juan were pushy in selling the product, but focused more on presenting the benefits and the great value of each product. We went with "Sam's" product because we really wanted the dent repair option.Overall, I would give this dealership 5/5 stars. The whole shopping experience was great - the staff were very knowledgeable and helpful without being in your face and trying to sell you a car no matter what. In the end they gave us the best price for the vehicle we wanted and also included 2 years of free maintenance. I would highly recommend this dealership to anyone who's looking for a Ford, whether it's new or used.

goldallonmywatch33

Feb 11, 2013

I recently went to Schaumburg Ford and picked out a great first car thanks to the sales associate, Ron Keller, who helped me out. I don't know a lot about cars, but Ron was very patient and helpful when explaining to me the things I need to know before buying a new car and helped me find the best price for my new Ford. I am extremely happy with my purchase. To anyone looking for a new car, I recommend Schaumburg Ford!

my3girls3

Feb 10, 2013

We had been out looking for a new company vehicle and finally ended up at this ford dealership. Ron Keller approached us and helped us all the way through the process. We traded in another vehicle when we purchased the 2011 Transit Connect and received fair trade in value on it. Ron was police and courteous and showed us what was available. If a new for a new company vehicle is needed we know where to go!

behakdi

Feb 10, 2013

I was in the process of buying a new car and trading in my chrystler. I have not been car shopping in years previous to my recent purchas of a focus from Schaumburg Ford. I went to many dealerships in the woodfield area and aparently it was a complicated process to trade my car in, I got the vibe that I was being taken adavatage of since my knowledge of cars was clearly sub par. Ford was different they made it seem simple throughout all the steps. I would have saved my self alot of time if I just went to Ford in the first place. Ron the salesman I worked with showed me all the possible ways I could save money; tax savings on my trade in, rebates, and in store discounts. I left the dealership with a smile and was very happy with my experience.

dedelavy

Feb 9, 2013

Not one complaint about Schaumburg Ford. They put me in my dream car (2013 Ford Escape) I'm very grateful for the hardworking salesman that helped me (Ron) and the finance manager (Ideen). At first it did not seem like a possibility for me to drive off the lot in a brand new suv. I was at many dealerships before this one and did not get the time off day. Ford treated me like a priority, When the time comes to buy a new vehicle there is no doubt were I will be going back to

hehcbro

Feb 9, 2013

I have purchased 7 vehicles from this dealership. I will have to say that I noticed an improvement when they turned to Bob Rohrman Schaumburg Ford. Not that there was anything wrong, just seems to be a greater focus on the customer. The staff in sales and service are always friendly and make you feel like your business is important to them. Even when I bring my cars in for service, for example like today, and walk through the showroom to kill some time, employees such as Nick Magdalin recognize my face and ask me how I am doing. It makes you feel appreciated. You cant put a price on that. I have no reason to purchase a car at another dealership. Mark IzydorekHoffman Estates, IL

Bauhouse

Feb 5, 2013

I called the dealership after viewing a listing for a used minivan that was at this dealership. I called and spoke to Castro and asked if this vehicle was available. He called me back within a half an hour or so, and said yes, the minivan was there as described and listed. I then said i wanted to see it, and perhaps take it home right away if it looked as good as the pictures on the post. He assured me he would do "whatever it took to get the price where i needed it to be". i arrived about 1/2 hour later. I asked for Castro, and he came out right away and showed me to the van. I was horrified!! It looked NOTHING like the pictures that were posted for the listing on this minivan! I asked if perhaps this was the wrong one. He told me...No, it just needs to be cleaned up a bit. There were big holes in the carpeting in front of the drivers seat that were definitely NOT in the post!! The posting listed the mileage at 74,000 miles, while this van in front of me had 150,000!!?? I walked away and said I was not going to put up with that kind of typical bait and switch tactic. I was ready to leave but decided to go in and complain about what just occurred. I walked in and explained what had just happened and was extremely put off by their "typical car salesmen' tactics. It was 2-3 thousand more than the original price of the van i was looking at. I showed him the posting of what vehicle I came in to see, he blamed it on the advertising department getting the information wrong. So the sales manager brought me out to look at a similar car, and Uplander. This vehicle was now another 2-3 thousand more than the car I came in for. I was fed up and it just renewed by original thoughts about Car Salesmen...Typical liars, tell you what you want to hear, but clearly not what is right in front of you. DO NOT TRUST THESE PEOPLE!!! They use the typical BAIT AND SWITCH and try to steer you into something other than what they lured you in for. Had I read the reviews before i went in to look, then i would have stayed FAR AWAY...Better honest dealership is Infinity of Clarendon Hills!! I didnt end up buying from them, but they told me what they had upfront so i didnt waste my time.

wcwmmp

Jan 23, 2013

Beware of smiling faces while they separate you from your hard earned cash, they tell you how they want you to be postively happy. I traded a truck in for a newer truck the sticker on the window and onlne said the truck had cruise control which I absolutely want. The deal took sooooo long I didnt think to check the cruise, was more worried about the way the truck ran and listening for noises during the test drive. On the way home I learned there was no cruise when I tried to turn it on. 2 days later I stopped back at Rohrmanns told the manager about no cruise and his exact words were We have a disclaimer on the sticker. Now they happened to leave the sticker in the truck and I read it beforehand its a disclaimer is for Kelly Blue Book saying they are not responsible for info put in not a disclaimer for Rohrmanns. When I mentioned this the manager he shrugged his shoulders as if to say tough luck and didnt say anything. I said I guess im stuck without cruise, to which his reply was nothing. I said I guess false advertising is ok here. He once again said nothing and I left before I got pissed. ALSO BEWARE DO NOT GIVE THEM YOUR SOCIAL SECURITY NUMBER, they did a credit check on me without asking and I didnt ask for or want credit. The salesman asked for my number I said why he said since 9/11 the government asks that all sales are accompanied with it. I then said so there will be no check and he said no, I wouldnt have given it if I knew they were going to do that. If the manager offered to buy the truck back I wouldve got another one from them even if it wouldve been a bit more money, but he offered nothing, just said WE HAVE A DISCLAIMER. So now im looking for another truck and have to go through the whole ordeal again, but I will not tolerate B.S. kindness from salespeople nor will I ever buy from Rohrman again. Also they gave me far from what Kellys Blue Book said my trade was worth. If you believe your trade is worth a certain value dont let any dealer pick it apart because remember they are not your friends and only trying to squeeze every last dollar out of you thats there job.

johnk13

Jan 22, 2013

I went to Rohrman Schaumburg Ford to look for a 2013 F150 Raptor, which is a tough vehicle to find with a wait time of around 6 months. Chase and Nick informed me that they had placed an order for a Raptor a few weeks earlier for stock. In order to expedite the process for me, they replaced their order with my specific order to effectively let me "jump in line". Any time I wanted to get an update on the status of the build, they were more than happy to do make the calls and do the research. I received a call 3.5 months later letting me know that my truck had arrived. What a great surprise! The pick up and paperwork process was extremely smooth and easy, as everyone else involved was extremely helpful and friendly. The bottom line is that I love my new truck, and I cannot say enough about everyone at Rohrman Schaumburg Ford. They truly made the experience great. I would recommend them to anyone looking for a Ford vehicle.

Cgrammer30

Jan 20, 2013

D. Jay recently helped me get my first car. He made sure it was safe and that I would be leaving with a good car for only being 18. He was really nice and a good salesman.(:

JT Miller

Jan 18, 2013

Nick s a very decent, straight-forward salesman. When we purchased our vehicle, he was direct with the points that could be negotiable, and was clear, upfront about things that were not, and it was not a cat and mouse game, but a very easy, clear, and open sales deal, ultimately in which my wife and I were very pleased. I will continue to recommend Bob Rorhman, Schaumburg.

miami0524

Jan 8, 2013

Nick ,was fantastic,he listen to what i was looking for and in the price range i was looking for,friendly professional. The man had knowledge of the product and product's of ford.I also worked with Mario , the Service manager , nothing but professional service, asking all kinds of questions to make sure i was happy with the f-150 that I have bought.I also need to say that Max and the service associates plus the cashiers, were vary professional,all around a top notch Dealership!all around professionalism.I tell all my friends about Schaumburg Ford and will go nowhere else for service. If you go their to buy please ask for Nick , he was great! and if you go for service ask for Mario or max they are all great in the service dept and yes when they gave me a ETA for when the sevice was done , it was done,they let you know what is going on when they are doing the service . can't say enough about this place. I did not know any of these people until I switch in 2010 from Dodgeram to a Ford F-150. thanks you paul Szar.

Berts4

Dec 7, 2012

Worst dealership ever just another golf road scam artist . Got so mad I did not buy a ford who hires there sales staff ? what a joke

j8mckenry68

Nov 7, 2012

Ron and Nick were very polite and friendly throughout our sales experience. They were knowledgeable of their product and helpful in picking the right options and equipment for us. I will recommend to friends and family.

annligon26

Nov 2, 2012

Purchasing a car from this dealership was one of the biggest mistakes ever. Within one year of buying our "certified pre-owned" car, the transmission completely gave out. My husband called the dealership and spoke to an individual who told him there was no warranty on the car and to have it checked out by a mechanic. That is what we did. After doing our own research, we found out that there was, in fact, a warranty on the car. Since our mechanic simply checked out the transmission, Bob Rohrman Schaumburg Ford decided they were not able to fix the pre-existing problem which is now an estimated cost of $1,800+. We have not been able to drive our car for almost 3 weeks. If you want to be lied to and do business with dirty, used car salesmen Bob Rohrman is the place to go. If you want a more positive experience, do yourselves a favor and look elsewhere. Do not give this dealership your business. They do not deserve it. P.S. Bob Rohrmann, your commercials suck.

ninjachicken

Oct 6, 2012

I visited this dealer with a specific vehicle in mind however Nick was able to save me some money while also keeping my needs in mind. I would highly recommend this salesman to anyone out there! He was very honest, funny, and not backstabbing! He is by far the best salesman out there! When you go in ask for Nick Magdalin!

radelorto

Aug 22, 2012

Karl and D.Jay, I would never recommend to my worst enemy. They're deceiving by trying to be overly nice, like as in "too nice," but deceptive. It took us 3-1/2 hours to do a trade-in on of their crappy used cars. Good luck!

Kimik929

Aug 15, 2012

Went looking to purchase a specific car. Was met by salesman Khosros. We test drove a number of different cars. Found a car I liked. I gave him my drivers license to start the test drive process. Found and picked a car I like but didn't want the color. So he said he would show me the color i wanted. He then took me to a completely different car. Not anything I was even looking at. So we went back to the original car I liked. He said test drive again. He asked for my dl again (should have been my first clue that he already had me on file as we had been there 2 hours by then- why would he need it. ). The finance guy ,Chase came out, gave us a price $2000 more than what the sales guy "quoted" us. And when we showed him the quote on paperwork he said doesn't matter. His price is the correct one, and the salesman was wrong. So we said good bye and left. 3 days later we bought from another dealer. When asked for my dl I didn't have it. I called Bob Rohrman and emailed Khosros. The girl that answered said they didn't have it. Khosros called and when he found out that I already purchased a car he said he didn't have my license. So we searched my home, car etc only to not have it. Later that night when getting ready to call police and credit bureaus, I decided to try again. I called and all of a sudden my license was in the drawer. Well it had been 4 days now. Where was it the last 4 days???? My guess is the Salesman had it so I would come back. My guess is that I will never go back for the reason that Chase was a cocky finance guy who made his salesman look bad and the salesman made his self look bad by holding on to my dl for 4 days. I don't recommend.

tholihan

Aug 1, 2012

I purchased a $5000 Used Ford Explorer and the next day took it to a certified ASE mechanic only to find that the dealership sold me a horrible, unsafe car. I had an ABS light, Airbag light, Completely flat spare, broken rear coil springs, and an egine that required $2000.00 in additional work; ormust now be completely replaced. This was not disclosed to me and after I drove off of the lot that the car had all of these safety issues or a bad engine. The dealership now claims that I bought the car used and as is. They will not fix the problems unless I pay for them. I expected that I would have purchased a safe, reliable used car from a reputable dealer; but instead am being told that I should have realized that the car had all of thee issues. I am no mechanic and had absolutely no way of knowing. Shame on this dealership for taking advantage of buyers like this. I wonder how many others have had a similar experience ...

robert4701

Jul 26, 2012

Never write reviews for anyone but Jon is the best salesman out there. Did not treat us like garbage, very smart. Walked us thru every step. Ask for Jon Oziran , wouldn't trust anyone else!

tomarasm

Jul 25, 2012

Jon was great, from the first call back on my online search to the end of the sale. Good guy, would deal with him again. Also I would like to thank the guy who worked out the $$ side of the deal both on the floor to the finance. Again, thanks guys!Mark

Consumerbaware

Jul 18, 2012

My wife and I visited this dealership recently and our experience was horrible. After hours of loud music, high pressure sales tactics and ridiculous trade offers we were "allowed" to leave. I say allowed because they took our keys and held them hostage. Most of the salesmen appeared to be fresh meat and I later confirmed this by doing research on the web. Look at popular job posting sites and you will see they are always hiring. Mr. Sneaky Eyes looked through us and could not look you in the eyes when talking. Probably looking out to see who was after him. In all my years of buisness I have learned never trust anyone who cant look you in your eyes at all. Liar liar pants on fire kept telling us we can do this and that for you, anything you want we want your buisness. They desperately need the buisness from what I can tell.All the used cars on the lot appear to be junk, some have flat tires, most look like they were smacked up, and even saw one with enough oil under it that it would probably seize the moment it would be started. But they swear all used vehicles go through a "safety inspection". Yeah to safely pad their profits. A reputable dealer would pass this junk off to wholesaler to rid the liability.Stay away, far far far away. I hope Ford keeps a close eye on them and pulls this store away from them very soon. We ended up at different dealership (worth the drive!) When they found out where we came from they laughed and said Schaumberg Ford is on of our best referrals. They offered us a better optioned vehicle ($1500 less than Scamburgs best deal on a less optioned vehicle), more for our trade, and was in and out of there in 2 hours. Take my review seriously and do not go there and waste your time or money

chrishobba

Jul 17, 2012

Let me begin by saying I have bought new cars from dealerships for over 30 years. I have grown used to the tricks and double dealing I normally see.The only reason I am writing this review is because this is the first time I had a fantastic experience in all these years at dealerships.I've been doing research online and had heard so much good news about ford's 2012 focus I stopped in schaumburg ford to see one. Ron greeted me at the door and showed me the car. Let me just say, Ron is not a typical sneaky salesman. He was professional and pleasant to deal with. We drove one and I was impressed.I decided to see what my cost would be and Ron introduced me to DJ the manager. Again, no silly tricks or high pressure. DJ showed me the numbers and explained my options. Total time to get car was less than two hours!But this wasn't all. After paperwork Ron and DJ spent time expxlaining how to use my car with my phone. I'm no spring chicken and even told them I didnt think I would be using the sync on the car for nmy phone. Boy was i wrong. I cant even program my VCR but Ron and DJ figured out how to make my phone work and showed me how to use it. Now I use it all the time.I have already reccomended Schaumburg Ford to my friends. Ron and DJ were a pleasure to do business with. Manager DJ even called yesterday to make sure my phone was still working with the car (i have an old cell phone). Love the car, loved the treatment. Good people to do business with.

meanconnie

Jun 27, 2012

TERRIBLE USED CARS and EXTREMELY POOR BUSINESS!! I stopped in Bob Rohrman Schaumburg Ford and looked and quite a few vehicles and was reassured that the cars I was looking at passed a rigorous 121 point checklist, being reminded over and over they would never sell a bad vehicle to anyone because (and I quote)"It would give us a bad reputation."So I bought a vehicle.After purchasing the vehicle, and less than 200 miles later,the transmission gave out!! When I called back, I was told they couldn't help me. and I was told,..."with the amount of money you saved, you could buy a new transmission and still have a good deal" ARE YOU SERIOUS??THIS IS HOW YOU HANDLE YOUR CUSTOMERS?EXTREMELY POOR BUSINESS!

ndsouza

Jun 16, 2012

After my experience with this dealership I would never recommend anyone to purchase a car from this dealership. Me and my wife wasted at lot of time on Friday, Saturday and Monday trying to purchase a Ford Escape XLT from this dealership.On Friday June 8 the sales associate Kevin took couple hours to work with us and consulted with his manager D Jay Hattula to provide us a Ford Escape XLT for the agreed upon price with a V6 engine, heated leather seats, moon roof. We were told by Kevin and his manager D.Jay Hattula that we could come and pick any one of the XLT's on the lot. On Saturday June 9 we picked the XLT we liked from the lot. Kevin called us several times to make sure we were going to move ahead with the purchase. On Monday June 11 we went to the dealership to make the purchase. I actually signed the paperwork provided by Kevin that had the price ($22,000) and details of the vehicle being purchased and the downpayment information. My and wife and I were utterly shocked and disgusted on Monday when Kevin and a different manager came back to us and told us they could not provide us the vehicle for the price that was agreed and wanted to discuss other options (ie: a much higher price) even though on Friday and Saturday Kevin approved the price of $22,000 by his manager D Jay Hattula and also approved all the options include the V6 engine, Heated leather seats and moon roof.I would not rely on the deals provided by this dealership. They do not keep their word and their customer service is extremely poor. We wasted a large amount of time at this dealership with genuine intent to purchase a car within our budget that was promised.At this point we would not even purchase any Ford vehicles.

LyonG

May 26, 2012

I've been working in customer service for over 15 years at one of the most reputable retailers in the Midwest, if not the nation. Salesperson, Brian was an honest and amazing guy who helped my wife and I with whatever we needed. My wife was pre-approved with her own finance company went in to inquire about a vehicle she saw on-line. She liked it and wanted to purchase it. Sales manager D.J searched for every reason not to give her the car due to the fact he wanted financing internally through one of his companies. We wasted two evenings there because he needed a phone call or paper work from my wifes lender. My wife made the call to her bank in front of D.J and he didn't even try to help the situation. The next morning we were told we would receive a phone call to straighten things out only to be blown off. My wife and I are hardworking people looking to make a simple purchase. We were warned by our finance company of the tactics pulled but could not believe our eyes or ears. We are also an interracial couple, we've never experienced such a level of frustration purposely put on us by D.J. I have purchased many vehicles from dealerships and so has she and have never been so frustrated in our lives. I will never go back and I will also let my fellow employees and friends know about our unfortunate ordeal with Schaumburg Ford.

Hattula_lack of conviction

Apr 16, 2012

Never, ever take delivery until the dealership has made "good" on all promises.(I forgot this motto - as Schaumburg's Bob Rohrman clearly disappointed with too many verbals - no action.My previous car was a Fusion that the dealer gladly installed a light duty hitch (for bike carrying). New Fusion at Bob Rohrman - service department refused, "we don't have that capability... please take it to our third party service".I explained that I would do that as long as FORD provided me an authorization for this work to be done. (on leased vehicles big penalty if you alter the vehicle)."oh sure it's okay" from D. Jay Hattula. I again repeated that I needed it in writing or the work to be performed by FORD. "Okay - we need a perfect survey report".... still without taking any corrective action."okay - I will check with our service manager". Subsequenty emails, and phone calls - still no solution. Just blown off.

Jessica

Mar 15, 2012

I am new to the whole car buying process. When I entered this dealership I was introduced by the manager DJ. His comments were extremely rude and intolerable from the beginning. I remained considerate until the end when I didn't seem interested in any of his cars. I simply asked for a business card and he threw it at me, walked away without making eye contact and said "Have a nice day". All because I didn't purchase a car that day with him. I don't ever plan on coming back.

D4nk20rd

Jan 12, 2012

I came to this ford store because me and my wife had seen a SUV that they had for sale and for a price that seemed more reasonable than others, scheduled an appointment easily and met with Zach to look at and drive what is now my new ford edge. When we arrived we were ofcourse promptly greated by salesmen at the door. I told them about the appointment and one of them was kind enough to show us to where Zach worked in the internet department and introduced us. We actually ended up test driving 3 cars but settled on the perfect one, my wife loves it! The entire process was suprisingly painless! Zach was very professional and curtious as was the manager Mark and other sales staff. He was very attentive and flexible. This will not be the last car I purchase from Zach and I will definitly reccommend him to my friends and family.

CCooperJR

Jan 4, 2012

Went to Bob Rohrman Schaumburg Ford to purchase a used truck. The salesman was a bit pushy and not so interested in our purchase as he helped other customers during our purchase. After about an hour wait we finally were able to sit with the financing deparment. We were charged $299 for a product that was never included on the truck. Still have yet to receive the $299 back! Bought the truck as is, but the dealership was to pay for an air bag light that was on. After having the truck for 5 days the check engine light came on. We dropped the car off for them to service the air bag light and requested that the check engine light be taken care of. After the dealer had the truck for 5 days we were told that everything has been taken care of. Well, not so much as that was a lie. The lights came back on within 3 weeks. Called the salesman and sales manager, they are not willing to fix the situation. I would NOT recommend ANY one ever purhcase as car from this dealership - they WILL rip you off.

Jenny

Dec 13, 2011

Overall, I would say that Schaumburg Ford exceeded my expectations. I researched extensively for my Edge - looked at all of the Ford dealerships nearby and evaluated pricing. Schaumburg Ford was definitely the most aggressive in terms of price. Loving my new Ford Edge!

KaraElizabeth

Aug 30, 2011

The service department was very prompt and friendly. They had car ready when I came to pick it up, freshly washed, and like - new clean. My sales person was very knowledgeable about all the cars on the lot and took the time to introduce me to the service department. Our interaction was pressure free, unlike the other dealerships I visited. I can't speak highly enough about the way I was treated, and my overall buying experience at Bob Rohrman Ford, perphaps the best way to convey this is to say that I've already sent my niece, who is looking to buy her first car, and close childhood friend looking for a safe family car to see the team at Schaumburg Ford, because I was so confident theyc'd be taken care of.

Z1566862

Aug 16, 2011

Bob's manner and decorum in working with my mother (79) was absolutely wonderful. His focus was on her and her needs. He kept things light and let us lead the experience in accord with our stated needs and wishes. We came in looking for two used Ford Escapes from internet research, but one had been sold. He was able to get my mother to drive the vehicle although she was still nervous from her recent accident which had "totalled" her own car (not her fault). After we were done and had returned to his desk, he asked what we wanted next. We also had two Ford Fusions we wanted to look at from our internet research. No problem. My mother ended up buying a Ford Fusion. The entire experience at Bob Rohrman Schaumburg Ford was comfortably and professionally handled all the way through the finance manager's office including helping us work with our insurance company pay out. I could not have had a better car buying experience at a time of great stress.

Val029

Aug 4, 2011

Schaumburg Ford has great customer service and is not pushy in any way, as I've experienced at other dealerships. They are very friendly and I wouldn't have asked for a better experience!

nbieganowski

Aug 1, 2011

Great experience! Everyone was VERY helpful and nice! Good selection of cars to choose from! I would go back again and recommend this dealer to a friend or family member. Thanks again!!

jtragos1

Jul 30, 2011

Nick, Mike, and Mark were all extremely kind, courteous and professional. My wife and I never felt pressured to purchase. They were able to give us the best price and finance rate after shopping nearly every Ford dealer in the Chicagoland area. Also, my kids were able to stay entertained by the toys in the kid room. Overall, we had a wonderful experience and I would strongly recommend this dealership. They represent what the car buying process should be like.

fusion2011ford

Jul 20, 2011

My experience at Schaumburg Ford was suprisingly pleasant and easy. Being a single female walking into a dealership can be a little daunting, but the salesmen here made me feel very comfortable and at ease. My salesman Bob Pietrini answered all of my questions and was more than accomodating to my wants and needs. When it was time to purchase the finance manager Ideen Ghaddari was very courteous and a pleasure to sit with. Not once did I feel pressured or intimidated and I would recommend sending anyone i know here after they took such good care of me!

ceonabp

Jul 12, 2011

We have had the good fortune of buying a new car and selling a used car at Bob Rohrman Schaumburg Ford. With both transactions, we were treated with the utmost respect and hospitality and left the dealership completely satisfied and anxious to recommend Bob Rohrman Ford to our friends. We were particularly impressed by Internet Sales Manager Gunita Quinn. She was knowledgeable, professional, honest, and made us feel comfortable from the first moment she extended her hand to us and said, "Welcome to Bob Rohrman Ford, how can I help you?" She went above and beyond to ensure that we completely understood what we were buying/selling and assuring us that we were receiving a fair and good deal. She regarded us as individuals and as if we were the most important people in the dealership. In the more than 20 years I have been buying and selling cars I have never been treated as professionally and respectfully as I was when working with Gunita on our purchase and sale of our car. We will be strongly recommending Bob Rohrman Ford and Gunita Quinn to our friends when they are cosndiering buying or selling a car.

G Wttenborn

Jul 9, 2011

I shopped around and did a lot of research before deciding on my new ford fusion. The people at the dealership- every person I encountered did everything they could to help me in every way. Great place to deal with so far!

carbuyer3130

Jul 3, 2011

The minute we parked at the dealership we were greeted by 2 friendly salesmen. They answered all of our questions and showed us both used and new cars to help us figure out exactly what we wanted. They worked with us on the price to help us buy a new car while keeping the payments in our price range. They were not pushy and were great to work with. Since the purchase, they have called to make sure everything is going well with the car. Thanks for the help and outstanding service.

jenSam2011Exp

Jun 20, 2011

This was truly by far the best car buying experience my husband and I have ever had. Gunita was extremely knowledgeable about all the vehicles we inquired about and took the time to really listen to all of our needs and concerns. Her approach was friendly, sincere, and low-pressure. We were very comfortable and we'd DEFINITELY come back to her in the future if we needed another vehicle.We absolutely love our new Explorer and would recommend it to anyone looking at the new crossover SUVs. Really practical and great styling. We feel that we got a lot for our money! Thanks Gunita!

Ninanc

Jun 19, 2011

I was very pleased with Craig Hedeen and the the Dealership overall. Craig was very polite and attentive to my needs and very good with follow through. At no point did I feel pressured or intimidated and I felt that the staff did their best to not only earn my business, but my trust too. I will definitely recommend Bob Rohrman Ford and Craig Hedeen to anyone I know who is in the market to purchase a vehicle.

thewyatt

Jun 17, 2011

First off great experience:My wife gets her car serviced at Schaumburg Ford. I was in the market for a baby mobile. Needed more room. I met DJay while I was waiting for my wife's car. Just a great guy. I told him I would be in the market for a car soon and that I liked the way they handle service to my wife's car.I was interested in the Ford Flex used. I went through like 8-10 cars used and new to get a feel for what I wanted. This took me a few hours on a couple days. Djay was there every step of the way.. NO PRESSURE! That was the best. He really got into what I was in need of in a vehicle. I never felt him push me to decide or sacrifice my wants for turning good numbers for himself. He really checked me a couple times and said, "I want you to be happy not just today... but for the time you own this car." That rang through for me greatly.Then when it came down to dollars and cents. I was truly blown away that I was able to get what I wanted in options but in a NEW vehicle rather then the used I was in there looking at. I will buy my wife's car here next for sure. As long as Djay is there. He made the buying experience not a chore but enjoyable. I even met the Manager, Mark Croft. Mark put the finishing touches on my deal and made the day with a great attitude at 11pm at night. Tough to do when I made them all stay late! ;)The price I paid was unreal for the sticker. I walked with a deal that is 2nd to none. NO JOKE. The friendliness from the porters to the finance guys to the GM. Seriously, this dealership is doing the right things! Customer for life here. Customer serivce was not combatant. Up to date the work my my wife's car has been flawless. They fix what needs to be fixed and dont pull the 'its a lady, lets take advantage'.Over all... Im going back. For sure!Thanks Guys at Schaumburg Ford. Appreciate the help and deal you made for me on my awesome 2011 FLEX SEL. This car is unreal!

xtremegirl21

Jun 17, 2011

The service at this Ford dealer was excellent. The sales person, D.Jay Hattula, was friendly, corteous and very helpful. He located a few vehicles that suited my needs and wants. D.Jay answered all the questions I had in regards to my final vehicle selection. When I left, I was extremely satisfied with my purchase and the service this Ford dealer had provided me. I would highly recommend them to anyone wanting to purchase and new or used vehicle.

jprendergast

Jun 7, 2011

The best car buying experience I ever had. Sales associate was knowledgable and professional. Finance director was the best that I have ever dealt with. If you want to buy a new Ford I highly recommend this dealership.

keith007

Jun 1, 2011

I went car shopping last week and checked out a new 2011 explorer and visited schaumburg ford because of their inventory...did not buy that day because i needed to talk to my wife about our needs. I came back memorial day as Warren called me and told me that they are open and they are having a big sale...the sales manager randy came and greeted me right away and thanked me for coming back again...anyway he put me at ease right away and helped me out with my needs and told me that he will give me a great deal...he asked me what kind of car i am driving and i told him its a 99 expedition...he asked me if i was comfortable driving an expedition compared to the new explorer...to make a long story short...i bought a 2008 ford expedition eddie bauer for the payment i want and what me and my family can afford...i was very happy with my experience and would definitely come back and recommend this dealership and its personnel to my family and friends...

Nice Guy

May 21, 2011

Manager undywas full of bad attitude, condescending, and very unprofessional. He wanted to know why he did not want to buy a car on the spot and when we told him that we are just trying to decide if we wanted to go with the Edge or the Flex he started being really rude.

esteves1

May 9, 2011

Nick and Ozzie in the sales Department were extremely polite, considerate, timely, and accomodating.Have already told several people about my experiences and referred them to your dealership. I will highly recommend you to anyone that asks.Thank you for such an easy and pleasant car purchase. George.

ridge204

May 9, 2011

I bought a new Ford Fusion from Rohrman Ford a few weeks ago .I called around and Ozzie gave me the lowest quote. Some dealers wouldn't give me a quote over the phone and wanted me to come in. I told Ozzie I wanted to be out of there fast and they said no problem. So went in and meet Bob. I test drove the vehicle and Bob did everything else really fast. I got the Fusion SE I wanted for the price I wanted and I was out of there in 1.5 hours! Bob did show me some accessories but I told him I was in a hurry and that was that.ThanksRob

vette owner

Apr 28, 2011

I found a used truck for sale on cars.com and emailed the dealer. they got back to me promptly. I went in to test drive it and liked it. If I was to buy the truck, I had to trade in my older truck. I told them how much I was willing to spend (truck - my trade in) they gave me a low offer which I refused. After making some calls, they agreed to my price. I was very happy, but they did try to add on a couple extra charges. I told them I wouldn't pay them, so they took them off, no problem. The extended warranty costs were very high, so I don't recommend them. Overall I was very happy with the price, my sales rep, and the used car manager. Just pay close attention to the details.

Steve60169

Apr 26, 2011

I bought mine and my daughters car from Gunita about a year ago. Her service was excellent and I would recomend her to anyone looking for a car. She was even able to sell a car to my mother-in-law and leave her absolutelly satisfied, which has to require a lot of talent and patience. If anyone ever needs a new car, I know the perfect salesman to send them to. Thank you Gunita.

campingnuts

Apr 25, 2011

Excellent, Knoweledgeable, Friendly Sales Consultant and Dealership Staff. Definitely would recommend this dealership to friends and family. Selection of vehicles and options available was exceptional!!!

zepstillroc

Apr 24, 2011

I was subjected to the worst case of classic hard sell that I've ever had the misfortune of being subjected to. Two hours of my life gone bad after bad deal after bad deal was brought to me & then the "oh wait I just remembered we have a ....". Thank goodness I found an honest, friendly dealer in the area that I was able to buy from. This place called back the next day w/ another "deal", pfft I wouldnt go back if they were giving cars away, nonetheless waste more time w/ them!

sjkteach

Apr 14, 2011

Tried to buy a used car from this dealership. They realized they did not want to match the price we wanted to pay for a certain used vehicle. So they had us test drive a vehicle they said that did fit into the price range we discussed. Their "ideal" car was a lousy excuse of a car that they should not be selling - it had obvious noises and issues - and I believe they did this manuever in order to trick us into buying the vehicle we came in to look at at a higher price.The salesman talked down to my daughter ("this is the oil dipstick, this is the battery"). Really??!! This was so obvious, offensive, and such an old-fashioned routine to talk down to a woman! We were all offended by this and the car trick described above. Plus they were such high pressure with us, making us wait while they talked with the sales manager multiple times, saing they wanted to be the "#1 dealer" and would do anything for our sale, "what can we do to sell you a car tonight", etc. But they had nothing else to show us other than the crappy "bait" car.This was my daughter's first time purchasing a vehicle, and it ruined the experience for her. We returned to our trusty Ford dealer nearby and will never come back to Bob Rohrman ever again!Beware: Bob Rohrman Ford is an old-fashioned dealership with old-fashioned sales "tactics".

phunt45

Apr 13, 2011

The staff was courteous, helpful,and knowledgeable. Bob asked the right questions (such as what features I was looking for, what type of driving I did, and so on) and he knew all the features of the car. Randy worked on getting me the price that was within my budget. Ideen made the financing very understandable.

kc1946

Mar 30, 2011

We were promptly approached by a salesman, but we specifically asked for Ismael Pacheco because we have dealt with him when we purchased our last vehicle. Ismael was very patient and showed us numerous vehicles and helped us find the right car. Mike the finance person worked very hard to get us the car we wanted for the payment that worked for us. This was our third vehicle that we purchased from this dealership and we will certainly return again for our next vehicle.

pzachef

Mar 28, 2011

These guys are awesome! They stand behind what they say and will go the extra mile to make sure your happy. Great service too. Shop around, dont be afraid to be open and honest with them about what you need in order to buy a car and they will do what ever they can to try to make you a customer. I have bought 3 cars from them and drive past 2 other Ford dealers to go to them. Thats how good they are.Sam

ltesmer

Mar 21, 2011

I recently took my vehicle in to get some mechanical things fixed and although my vehicle was fixed it came out with a nice dent and paint scratched off it. Needless to say I brought it up to the Mgr and he of course denied it was anything they did so I'm stuck with a $1049.00 (estimate) to repair the dent on my vehicle. Bob Rohrman Ford in Schaumburg IL is a piece of work.. It makes me sick to my stomach that this is how they do business. I wouldn't recommend them to anyone and my prayers would be answered if they went Bankrupt.

maeer981

Mar 18, 2011

I was very pleased with the detailed attention to our transaction. I do wish they had put air int he tire when we noticed it was low, but all in all - it was a great experience. Our salesman was very knowledgeable in all types of vehicles and a pleasure to talk to . I would definitely reccommend this dealership and this salesman to friends.

MIwanicki

Mar 14, 2011

I was nervous about purchasing my first car, but Nick, Ozzie and Sam quickly turning the nervous anxiety into pure excitement. I would highly recommend the dealership to anyone. They answered all my questions very thoroughly and provided service that I never expected. The people at Bob Rohrman's made my purchase a very enjoyable experience.

terrymiller

Mar 4, 2011

They could very well erase the sense of dread associated with purchasing a new vehicle.It was a pleasant experience overall. Some pressure to purchase was there. Not an overwhelming amount and it is there business.The deal was a little complicated because I wanted some aftermarket parts installed. One of them was special order. The order was placed in a timely manner but communication about the expected delivery broke down a little early on due to parts being ordered by the parts counter then relayed through Gunita to me. Things went much smoother once I realized the chain involved. Communication was great. They seemed to want to satisfy me. They're a much better dealer than I am a customer.

Mefly2

Mar 3, 2011

Working with Nick made the experience of purchasing my 2011 Ford Edge less stressful and easier than I had anticipated. I believed Nick did the best he could do for me in regards to my trade in and the purchase of my new car. Nick made sure that I understood the workings of all the gadgets in the vehicle. I contacted him after the purchase and he has helped assisted me with my questions and concerns. I would highly recommend working with Nick with purchasing a vehicle from this dealership.

nelsond

Mar 1, 2011

I felt Nick was very accomodating with our needs and very friendly. He wanted to make our deal as comfortable as possible and have us believe we got a great deal in which we did. He set a scheduled time for us to see him so he can go over the vehicle due to the hazardous weather which was creeping up on us.

huernels3

Mar 1, 2011

I would like to acknowledge Ariels superb, genuine customer service and care. I was stressed over my mechanical problem, as I explained my situation; he gave me his undivided attention. His attentiveness reassured me that he would take immediate action and find the adequate solution for my problem. Thank you so much Ariel for your patience and care!

jigginjerry

Feb 20, 2011

My vehicle purchase experience was very pleasant. My sales person was Louis Guzman. Louis was very professional, courteous, patient, friendly, and extremely helpful in advice that was best for my family and needs. Negotiations went smoothly with Louis and Ozzie coordinating efforts to finalize the deal that I was satisfifed with. Sam in finance was fiendly and professional and knowledgable. The dealership was buzzing with shoppers and employees and had an uplifting friendly atmosphere. Thank you!

N.K

Jan 31, 2011

We appreciate the outstanding experience we had purchasing our 2011 Ford Fusion from Rohrman Ford. From the first e-mail the staff was very friendly, prompt,informative, and professional, an excellent experience!We highly recommend this dealer. Thank you N.K

jdelislep

Dec 5, 2010

We were in the Chicago area on our way home, 800 miles away in the Eastern Townships area in Quebec, when the inboard computer advised us that we were due for an oil change. Although we did not have an appointment, the great staff at Rohrman's did the work in less then one hour while giving all kinds of attention to our 110 pound Lab, Winston. If we lived in the Chicago area, we would return for all our service needs. J.P., Baerbel and WINSTON Delisle

CAVAONE

Dec 2, 2010

We recently purchased an used vehicle from Rohrman Ford for my daughter and we couldn't be happier. They were the only dealer in the area that didn't pressure us while we were looking and we got a very fair price. We also really appreciate getting the financing done.THANK YOU!

W0nder12

Nov 28, 2010

From the moment I found the car online, Ozzie kept me posted on sales and incentives. this made it possible for us to pick the best day to go in and purchase the car. He was also available by phone and in person on the day that we came into the dealership and was very friendly and professional.Vince and Joe were our sales reps. (Vince is new so Joe was assisting him.) They worked great together and answered all of our questions. They worked with us to get us the best possible deal on our trade-in and showed us all the "bells and whistles" that our new car has to offer.Sam (I believe) was the finance representative that assisted with completing the sale. He was also very helpful and informative.Overall, the experience was very positive, and I would definitely return to Schaumburg Ford in the future.

bobedge

Nov 21, 2010

I wanted to personally thank you Mike and Ozzie for all the help you gave me. Waiting for me wasnt fun i'm sure but I wanted to share with everyone how impressed I was with your dealership and customer service provided. I thought I was going for a Fusion and instead fell in love with the EDGE, I absoltely love my new truck, I couldnt be happier with you and Rohrman Ford for taking such good care of me and giving me a wonderful deal. P.S. thank you for taking the time to show me how to navigate my new truck..... I wish you well. Thanks so much! Bob

orr123

Nov 17, 2010

I would like to take this opportunity to compliment Mike sabzali for the professional way in which she handled our situation. Communication with Jim and Ozzie was excellent throughout the entire purchase process, and very much appreciated.This is my first experience with their dealership, and as a retired person, I can only say that I wish all Ford dealership experiences were as professionally-handled as this one. My compliments to Mike and the rest of their staff.Rest assured, if I need service of any kind, Rohrman Ford Ford will be my first choice.

NicoleW005

Nov 8, 2010

I camed into the dealership to buy a used Ford Edge. Nick was extremely knowledgeable and friendly. Nick and the rest of the staff all helped to make us feel welcome and made the buying experience enjoyable. The price I got was competitive and all of the employees are willing to answer all of questions that you have during and after the sale. I would definitely recommend this dealership.

annabelly76

Nov 7, 2010

I love this Dealer. The service Department is awesome, I never have to worry about the quality. I know it will be top notchTom is a wonderful Service Manager . He is up front and honest about the work that needs to be done and what can wait.I will continue to use this dealer for all my Ford needs.

assyrianwonder

Nov 6, 2010

I was very impressed with the great service in every aspect. They were very quick, responsive and informative on every subject or question at hand. I felt very comfortable there even though it was pretty busy on a Saturday things went by very smoothly. All I can say is I wish other dealers were more like Schaumburge Ford. Then there would be a lot of happy customers. Also the general manager Mike S. was very helpful and informative. He also really made sure to stay within my budget/range while getting me the best car possible...I say A++ for the whole place and the people

mommyms

Nov 3, 2010

I started bringing my vehicle here for service in 2006 and will always bring it back as long as Mister Ariel is apart of their family. What I appreciate the most is the HONESTY and the QUALITY of the work done. Thank you Schaumburg Ford and Ariel for taking great care of my money maker. You have a customer for life.

chopsuey

Oct 20, 2010

Nick was very helpful. One of the best car-buying experiences I've ever had. I purchased a 2011 Fusion Hybrid. There was a great selection of cars, and Nick was very knowledgable. The finance manager Ideen was exceptional; very friendly. I visited several other dealerships, and this one was by far the best dealership.

freyburger

Sep 15, 2010

The reason we rated Bob Rohrman Schaumburg Ford with all 5's is: We have never had any problems with dealership. They are the best one that we have found in the Chicago Metro area. Ariel and the entire service department answer my questions even the ones that there is a noise in a area they fiind it and get it fixed. We used another dealer that is less than 2 miles from our house, whe were so unhappy that we are more than happy to drive the 20 plus miles even for an oil change.

finfrockg

Sep 5, 2010

I was working with two dealers trying to locate an EDGE SE under $30k. I stopped at Schaumburg Ford first and they were straight forward, showed the invoice pricing and gave me way more than I anticipated on my trade. Unfortunately, they didn't have a color in stock that I liked. I decided to try Niles since they had the car I wanted in stock. They were a 1 star experience. Called back Ismael and he worked on locating a car that I wanted. Came into dealership on Thursday to sign paperwork and then picked up the car on Saturday morning. Amazingly fast closing process. Arrived at 9am, did a test drive and were done with the financing guy and driving off the lot by 10am. Present extended warranty options in non-pressure way, upfront on pricing and respected my time. No games. One of the best car buying experiences out of 6 I've bought. Would definitely recommend.

kmfanning

Aug 16, 2010

Mike was very knowledgable about the vehicles I was asking about. Very patient with me when I narrowed it down to the F150. I wasn't sure about which color to go with and what liter I wanted in the V-8 motor. I also spoke with another salesaman by the name of Nick. He was also very helpful when I requested information about caps and bed liners. Today I brought my truck in for the "Protector package A". I was brought back home after the drop off. The driver was very nice and asked if I would need to be picked up when my truck was ready. Tom the service person I was dealing with was very nice and informative. He kept me up to speed on the progress of the truck. Turns out it took a bit longer than anticipated. That was okay because I was called well in advance of the expected ready time. I like to be kept in the loop about progress. That was very much appreciated. Overll my experience with Schaumburg Ford was one worth recommending to people who are shopping for another vehicle.

bkuta

Aug 16, 2010

I brought my 2002 Focus in for service and Lou helped me out. The cost of the work was $1430 Lou explained to me his own personal story of how he gave his kid his old car and how putting the money in will go allong way. He never pressured me and was very understanding about the cost of the repairs and said "think about it and get back to me" This was great because most service people would just say the cost is the cost do it or don't I don't care. Thanks again Lou. I appreciate help and kindness.

slwhitt1975

Aug 9, 2010

They are fine until after the sale, then they would prefer you do not exist. I was lied to, and my car payment for the car I traded in was late, due to their incompetence. I would never shop there again or recommend them. The finance person actually lied to me about the warranty. The entire experience has been a joke.

plm2003

Jul 27, 2010

Bob Rohrman Schaumburg Ford was a very welcoming dealership. The second I walked in the door I was greeted with a smile and enthusiasm. The salesman was able to locate the vehicle I had came into look at quickly and pulled it up right by the door for me to test drive. He identified characteristics on the vehicle that interested me and how they worked so I had a understanding of how they operated and would benefit me as a customer. I have always been reluctant to go into a dealership due to past experiences. However, this was a very positive car buying experience and will go back for future purchases. The entire process went smoothly with all of my questions being answered. I was more than 100% satisfied with all components of the process and feel that I received a great price for my trade in and the Ford Edge that I purchased. I would strongly recommend visiting this Ford store in purchasing your next vehicle.

anavenegas

Jul 21, 2010

Rohrman Ford is the BEST dealership by far. They surpassed my expectations and gave me a great deal on a new Focus . I did not even feel like I was at a dealership. Ozzie and Jim were nice and helpful,Sam worked with me on the financing (Love the 0% for 5yrs), just decent professional people. They were thorough and did their best to get me a good price. No issues whatsoever, quick and easy. There are a lot of reasons whye I will recomend anybody there , The huge selection, fair pricing, and of course the staff. I recommend them to anyone looking for a new vehicle!.THANKS OZZIE,JIM AND SAM .

wba1234

Jun 16, 2010

We went to the dealership to test drive a new Focus and to get more information on the car after doing most of the research online. Our salesman, Mike, was friendly and helpful without being pushy. We explained that we would not buy that day but would wait for all of our internet quotes to come in. Not only was their internet quote the lowest, but the price was the same online as it was in the dealership. Also, we bought a very basic model and no one tried to talk us into options we were not interested in. We told them what we wanted, and they delivered.

waz

Jun 3, 2010

I visited Schaumburg Ford on 5-29-10 looking for a pre driven Focus.Upon arrival Pat introduced himself to me and showed me a late model SE With only 4000 miles. I had been shopping for about two months with no luck for a low milage vechile to fit my budget. Pat was very a friendly salesman with no pressure making me feel very comfortable being a single mother of two children. I would reccommend Scaumburg Ford to my family and friends any time the staff was great.

hen2000vms

Jun 1, 2010

I recently visited Bob Rohrman Schaumburg Ford for a routine oil change. No one enjoys going to get service on their car. I know I dread seeing the mileage reach the point for me to get an oil change, but this visit proved to be different even though I have been a customer there for years.Right when I entered the dealership I noticed my car was taken care of right away.The service team kept me informed on the progress of my car from the minute I dropped it off to the second I got it back. One thing that really stuck out this visit was the communication between me and the service team. They gave me a thorough, detailed explanation of my car and presented me with all options that I could pursue (not just the ones that would benefit them). I decided to look into buying another car. Like most people, I feel like a fish out of water in a car dealership. I usually do my research before I get there so I know exactly what I want. This time I was going in blind and definitely felt a little apprehensive about it. My fears quickly vanished after talking with the sales team. The camaraderie of the team made me feel like I was a person and not just another dollar sign. They informed me about ALL of their cars letting me experience what the dealership had to offer, not just what I was used to. I couldnt believe how much I loved some of the cars I never thought I would like at all! At the end of the day, I was fit into a car that met all of my needs and caters to my lifestyle perfectly. I couldnt have asked for a more suitable car and I got it without spending hours of my precious time researching! I have been to this dealership many times before but have never had an experience close to my recent visit. The collaborative efforts the sales and service team drove me to buy a car that I completely love and couldnt be happier with. Schaumburg Ford has definitely changed for the better. I highly recommend giving this dealership a try!

gsourek

May 1, 2010

My mom and I went shopping for a used car for her. When we stopped at Schaumburg Ford, Peter was more than happy to help us find what we needed. Much to his credit, Peter read the situation perfectly, determining that my mom was quite nervous about finding a new (used) car. Peter made my mom feel right at home, never applying any heavy-handed techniques so commonly employed by the typical used-car salesperson. Despite my mom's waffling over which car she liked best, Peter remained incredibly patient with her. Peter made this sale possible. Thankfully, the rest of the Schaumburg Ford staff performed their jobs as needed, although Pat seemed a bit defensive at times (he did handle a minor mechanical issue flawlessly) and Mike didn't seem to take us seriously once I told him we needed to consult with my brother (who wasn't present) before we made a final decision. In the end, after we did consult with my brother, we did purchase a car from Schaumburg Ford and we would recommend this dealership to others who are looking to purchase a car.

dinahmite

Apr 19, 2010

This was the second Ford place we looked at in a few weeks. We were just shopping for a new car but ended up leasing a new Ford Fusion from this dealership. We love the car and their customer service!We were Peter's 1st customers and this was our first new car we bought as a married couple. My husband was asked to cut Peter's tie for good luck, very entertaining.He was attentive and remembered our names right off the bat which is a plus in my book. He actually listened to what we wanted, asked questions, and was not pushy on the sale. The rest of the team (James and Sam) were very helpful and friendly. We went to several other dealerships (non Ford) but the experience was so-so.We felt like we were really taken care of at this place that we ended up getting a new car from them. We liked that fact that the Fusion was Motor Trend of the year. Sam did all he can to give us a great deal on our car:) We had a set price in mind and he got creative and they were able to get it down to what we were asking for:)The place was clean and up to date. They even gave us bottled water and they had a fresh popcorn machine in the building which was nice because we were there for a while (past dinner time). They weren't pushy and they allowed us to take our time in making our final decision. They didn't even mind that we ended up closing the place, but came out as happy customers. They cleaned up our car nicely and James was patient with us explaining how to use the features in the car, especially the bluetooth and sirus options:)Overall, great experience and we'd recommend this place if you're looking for a new Ford. They have a wider selection of cars on the lot. Ask for Peter and tell him Chris and Dinah referred you to him:)