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Used Cars for Sale at Boch Honda in Norwood, MA
637 miles away from you!
Boch Honda of Norwood offers you the opportunity to find used cars by Boch Honda. Boch Honda is a trusted dealership serving clients throughout Norwood, in search of certified used cars. Also, Boch Honda is a very reliable dealer recognized to offer you a huge selection of affordable, reliable used cars. You can filter the listings by used cars for sale by Boch Honda to get the affordable car that is right for you.
Location: 279 Providence Highway Route1, Norwood, MA 02062
Phone: (781) 412-3578
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Boch Honda
Authorized EpicVIN dealer
02062, Norwood MA
Check DetailsBoch Honda
Authorized EpicVIN dealer
02062, Norwood MA
Check DetailsSave a search, and we'll alert you when there are new listings that match exactly what you're looking for.
What’s more, Boch Honda of Norwood has been on the market for a very long time and remains the preferred dealership for buyers looking for used cars and trucks for sale. From low mileage used cars to cheapest used cars, there is something for you from Boch Honda. Check out the listings today to find the right car for yourself. Boch Honda is definitely the best place to buy used cars online.
Happy Customer
Nov 22, 2016
I needed to replace my vehicle quickly. Boch Honda had a wide variety of choices in models and colors, both used and new, and they had the best prices of all the greater Boston dealerships. Features of the new model I was interested in were explained well, financing was available, and within two days I was driving my new vehicle off the lot. The service department is also great, and deliver quickly and courteously. I recommend Boch Honda for a quick, pleasant, helpful, and efficient car-buying and car-servicing experience.
Customer
Nov 21, 2016
Everyone was friendly, and easy to deal with. I found everyone helpful. This is far different experience I have had with honda dealerships in Burlington & Natick
Da
Nov 21, 2016
The sales person was very receptive and helped me find the best deal for my priorities being able to get in touch with me almost any time of the day i needed .He even encouraged me to take a better option for almost the same price.
Sousou
Nov 21, 2016
I had an excellent experience buying a car from Amine he knows everything about the car, he explained everything to me. I would definitely recommend your dealership for family and friends.
Stan D
Nov 16, 2016
Was looking for used Ridgeline and saw that Boch had one the met my requirements. 1st visit was no nonsense review and test drive. Edison provided me with all the information that I needed. It took me a few days to finish my research and Edison respected that I needed the time and provided just the facts of what waiting a few days meant (no pressure to buy now). When I decided to buy this car, the negotiations were straight forward. I would recommend anyone to shop at Boch.
em2514
Nov 14, 2016
I purchased a used vehicle from BOCH the service was ok not the best but I was on a time schedule so I had to purchase it right away. To make a very long story short my car was stolen and totaled. Which means I no longer have the vehicle. My bank not BOCH honda notified me to cancel my service agreement. I ve been calling BOCH Honda for over two weeks to resolve this problem and no one has called me back. I went in person and they told me it would be more than an hour wait. I have no problem waiting but 15 mins prior to me going to BOCH Honda I called to make sure it is a good time to go and they said yes. Then I go in and they tell me to wait. I asked to speak to a supervisor and they send over a sales representative who had no idea what I was talking about. HORRIBLE SERVICE!WILL NEVER RECOMMEND!WHAT A JOKE!
Blackie Chan
Nov 8, 2016
Everyone that I spoke to was nice at this dealership. I just wish they could've informed me that the car I was inquiring about was sold before I drove an hour and a half to come test drive it. They did offer to fill my tank up which was cool but my tank was full already. So that's it nothing to serious. Just a little bit of some wasted time and inconvenience but no big deal. I was mad at first but what are you gonna do. I ended up finding the same car just a year older with a little more miles on it but a lot cheaper so it's kind of a blessing in disguise type of thing. I'm not going to recommend this dealership to anyone just because of my personal experience with them but I'm sure it's fine if you're going to buy a new Honda just not a used car. Lesson learned- make sure Boch or any dealership for that matter didn't sell the car that you are excited to buy before going there.P.s- This is my first review I have ever written about anything.
MarinnaJoy
Nov 3, 2016
I was fortunate enough to work with Amine in purchasing my 2016 HR-V. He made it a very enjoyable experience and worked with all my needs. Amine took the time to walk me through all functions of my new car upon delivery. I believe Amine has a lot of great knowledge about Honda cars. I highly recommend working with him.
MarinnaJoy
Nov 2, 2016
I was fortunate enough to work with Amine in purchasing my 2016 HR-V. He made it a very enjoyable experience and worked with all my needs. Amine took the time to walk me through all functions of my new car upon delivery. I believe Amine has a lot of great knowledge about Honda cars. I highly recommend working with him.
Ricardo Colon
Oct 22, 2016
Big waste of time!!..they will sell you dreams so they can run your credit and have you sit...then they say after 2 hrs.."we cant help you"...smh horrible experience!!
bostoncarguy
Oct 20, 2016
We received an Internet quote from Boch Honda, which was an excellent price. However, when we went into the dealership, they had sold the vehicle we received the quote for. Of course, they had plenty of others in stock, but the internet price wasn't valid on any other vehicles... if we still wanted a similar car (same model, same trim level), it would cost an additional $750 for a vehicle fresh off the truck. Waste of my time. Ended up with a better deal at Honda Cars of Boston, and a much nicer experience.
Mary K.H.
Oct 3, 2016
We truly got lucky when we met "Chapin" our salesperson at Boch Honda on Rt. 1 in Norwood! Chapin is a very nice and honorable young man and he knows his stuff! He listened carefully to what we wanted, which was the Odyssey, and came out with it very quickly for us to take a test drive in. He sat and explained some of the features and answered all of our questions clearly and concisely. My husband and I had respectful negotiations with Chapin and his manager on the vehicle and finally came to an agreement. We had researched quite a bit and had also gone on TrueCar to get an idea of what others have paid for the 2016 Odyssey. We feel we got a fantastic deal for what we got and left there extremely pleased with our experience of dealing with a "no-pressure" dealership and a salesperson who was so helpful and informative. Chapin is a young man with a very likable demeanor and personality. He is intelligent and decent and has a genuine class about him. We feel Chapin will go far at Boch Honda and in life in general. You couldn't meet a nicer young man who is so willing to help! Soooo, if you're interested in a new Honda, go into Boch Honda and ask for Chapin...you won't be disappointed in your dealings with him even if you don't end up buying a car. We love our new Odyssey and our best wishes go out to Chapin for a very successful life!!!
Jose A. Cintron
Sep 22, 2016
I must say the level of customer service, the clean and friendly environment, the overall experience with the purchase of my car was beyond phenomenal. Biff Fenerty and Blake were both exceptional and helpfull. I would recommend Boch honda anyday and anytime. Its a great feeling to walk in and get this amazing level of customer service.
Kristen Bickford
Sep 20, 2016
Well to start i went their to test drive a few cars and was hoping to purchase one that same day.i told the salesman my price range of 15,500 and after that he shows me some cars a few honda accord sports and a few accord exs none had prices on them. I found the car i wanted after our drive and went inside to fill out the papers to find out the car was 20,000$ so because that clearly was over my budget i had to walk away without it then i went home and looked up the car on truecar.com and saw it was 17,398$. So now i was mad confused and had no car. I called and asked them for a price on a vin # for this car the man on the phone says 17,989 i told him i saw it for 17,398 and he puts me on hold then says sorry about that your right.i then tell him what allready happen and to give me an explanation for whats up with this car.he laughs and says i guess someone was trying to make a quick buck and they dont get much for used cars.needless to say they lie and play games. Go to bournes in easton they were upfront real and had great deals. Also never buy a car from them without research on the price by edmunds or trucar. They will get you for more money if they know you havnt done your research.
Adrian
Sep 14, 2016
Short story, terrible and disrespectful. I will tell the full story because I think that's how stories should be told, especially for bad experiences.My wife and I did online inquiry about Honda CRV night of Saturday 9/3. 3 dealers contacted us: Cambridge, Everett and Norwood (you guys).Honda Cambridge and Honda Everett were the closest one to our home. We visited Honda Cambridge at 5:00pm on Sunday 9/4, because Google says Everett close at 5pm and Cambridge close at 6pm, but really Google had the wrong information. Cambridge close at 5:00pm too. The sales associate took our information, asked us to look around, promised to give me a call the next day. He never did, so our mindset moved on.Sunday 9/5 afternoon we had phone conversations with Everett and Justin Salvador from Norwood, had a really good experience with both, so we decided to visit both. We went to Honda Everett to do a test drive. We told the associate up front we just started shopping and learning about Honda cars a day ago. We need time to decide on the color and trim, so please don't push. "Sure, my job is to help you decide". After the 10 minute test drive, he became very pushy. Asked us if we like the car, if we do, why aren't we willing to pull the trigger and buy right now, because the car we are driving may be gone tomorrow.Everett wasn't pleasant. Justin Salvador gave us a price quote through phone and email, but also told us to visit because Norwood has a strong incentive to help me buy. I got to visit so he can tell us the details, but don't worry he will customize those incentives for us, so we decided to visit and give Norwood a shot.When we arrived Norwood, front desk girl was nice, it was really pleasant to have the bad experience at Everett washed away. Maria Santos was the associate helping us. She didn't seem to be knowledgeable enough on the different car trims. When we asked her what's the differences between CRV EX and EXL, she kept on repeating moon roof and blind spot monitor, which both models have. That's fine. That's something we can look up online too. At least Maria was sincere, walking in the rain, and willing to work hard for our business. When we talked about price, I told Maria I went to Norwood to find out your incentives to sell. Another dealer beat you guys. Please tell me your incentives to sell. She said she has to ask her manager about things you can offer.Then Mark came (or Marc, whoever Maria's manager is), and read Honda's service phone call log. I told him about another dealer having better price than you guys. He didn't bother to ask what the difference was or what he can do to help us decide to buy at Norwood. He just asked what's our problem? He already gave us a price. He doesn't believe we have a better price else where otherwise we wouldn't drive to Norwood in the rain (Well, it wasn't raining in Somerville when we headed out). If we aren't buying tonight, then let's not waste his time, and our time. I can come back tomorrow if I like, but good bye.My wife and I were really unpleasant about how Mark responds, and unwilling to at least spend time to listen to customers. We decided Norwood wasn't going to work, but we were thankful for Maria's time, so I went to Maria to show her the quote we got else where was better, wanted to thank her, and if the manager changes his mind, she can give me a call, and left my phone number.Then Mark came interrupted Maria and my conversation.Mark: What's the problem?Maria: I'm keying in the customer informationMark: I already did that. Customer unhappy with price. Case closed. Now move. We have to lock the door.Seriously??? He was interrupting customer's conversation with associate and kicking customer out like that??? Time was around 8:55pm, not even closing time yet.One the way back, my wife and I had the conversation, "Does car shopping have to be painful like this? Aren't customers allowed to inquire about prices and services? Let's just buy the car from Everett and end this non-sense. We didn't like his pushiness, but at least he tried working with us, and with integrity."The next day we paid and signed with Everett. Price was better, but it's not even about the price. We just want car shopping be over. We are glad we don't have to ever see Mark again, and would tell friends Norwood is not worth the trip.Stories like this need to be told so other people can avoid the really bad experience we had.
Vicky Kennedy
Sep 13, 2016
I recently purchased a 2016 Honda Civic and worked with sales consultant Amine Abad. He was very knowledgable, helpful, and made my experience enjoyable and efficient. He was available to help with questions even after the purchase and I would highly recommend both Amine and Boch Honda.
Sam
Sep 9, 2016
I would give them less then one star if that was an option, they made my car buying experience worst. we went to purchase Honda accord sport at Boch, our salesperson was Garry who had very little knowledge of vehicle, i have to say finance guy was very nice , we purchased the remote starter installation with new car they promised that car will be ready in two days, Next two days no update even after repeated calls , after three days we received call from salesperson that car is ready in morning, we called 10 times after to confirm the time of pickup but no care at that dealership so at the end we went there, they handed the keys like they doing favor to me (like its courtesy vehicle) and there was no remote starter installed ,when i asked they looked surprised and then gave me option that there guy will come and install that at my house very next day, but after even week they never contacted they even don't answer my calls, still waiting for my remote starter. I never recommend anyone buying from them they don"t care once you purchase the car.
Sukh Seera
Sep 8, 2016
I would give them less then one star if that was an option, they made my car buying experience worst. we went to purchase Honda accord sport at Boch, our salesperson was Garry who had very little knowledge of vehicle, i have to say finance guy was very nice , we purchased the remote starter installation with new car they promised that car will be ready in two days, Next two days no update even after repeated calls , after three days we received call from salesperson that car is ready in morning, we called 10 times after to confirm the time of pickup but no care at that dealership so at the end we went there, they handed the keys like they doing favor to me (like its courtesy vehicle) and there was no remote starter installed ,when i asked they looked surprised and then gave me option that there guy will come and install that at my house very next day, but after even week they never contacted they even don't answer my calls, still waiting for my remote starter. I never recommend anyone buying from them they don"t care once you purchase the car.
Lorna
Sep 7, 2016
Today, I took my car in to the services department in Norweod because of a recall. Micheal Morse was my services person. He was very professional, friendly, and courteous. I was very please with the service.
Jon L.
Sep 6, 2016
I just finished my fifth transaction at Boch Honda in Norwood. I continually have great experiences there. Amine Abad is the salesperson I keep using. I find him reasonable, helpful, and friendly. Karen is at the front desk at s always friendly and courteous. I highly recommend this dealership. They really try to make things work out well.
Peter
Sep 3, 2016
I recently purchased a car at Boch Honda, the second car I bought there in 4 months - it will be the last time I buy a car there. I intended to buy without dealer financing. The sales bosses flat out lied and did everything the could to get me to finance through the dealer, including stating that they could not take a substantial deposit and hold the car for 2 days as the funds were procured externally. Of course they could take a deposit and hold the car, but they refused to, instead pushing for dealer financing and refusing to finalize the deal unless I financed through them. Part of this ploy was the transparent BS that if I delayed signing the deal, the car would not be available by the time the external money was available. Review of their website one week later demonstrated that ALL of the similar vehicles that were available the day I went are still there. Another flat out lie... You have to do your homework before talking to them as they will feed you the line that they can't move from MSRP because the cars are flying off the lot and will not be there after the weekend. It took all day to work through the nonsense with them when it should have been a 2 hour encounter. I should have just left and gone to Silko Honda, a dealer 15 miles away that will give you the "Real Price" with the first inquiry. If you want to waste you time and be treated like an idiot, by all means, visit Boch Honda. I will take my business elsewhere
SunnyRay
Sep 2, 2016
I purchased a used car (non-Honda) from Boch Honda in Norwood in July 2016. Besides having to spend an entire afternoon waiting for them to clean the car and finalize the loan paperwork, I thought they were an OK group and I was satisfied with my purchase. But then, right as I was taking official possession of the car, my salesman told me that they couldn't inspect my car without a valid registration so I could just go have it done on my own and they would refund my money after I provided proof of inspection. Yes, they charged me (and I subsequently financed) the $35 for an inspection but never intended to provide the service. I provided that proof less than 7 days later and now it is 7 weeks later and I still have not received my refund. I was further displeased with their service and professionalism when I realized after driving the car for a few weeks that they had only replaced 1 windshield wiper blade after agreeing to replace both. It may seem small, but it was part of our agreement of purchase and they violated that agreement. I would never visit this dealership again and I will warn anyone I can that they do not honor their promises, they charge customers for services they do not provide, and they lack the integrity to provide refunds in a timely manner.
daniel gutierrez
Sep 1, 2016
thank to Amine for making my purchase fast and fair, with a great deal.
Jnorty5
Aug 30, 2016
Very disappointed in the thoroughness of the certified pre-owned inspection process. A couple months after purchasing the vehicle it was making loud noise in rear. I brought it to my mechanic who informed that rear break pads needed to be replaced. I contacted sales person who told me it was wear and tear issue not covered via warranty. Wear and tear? I had the vehicle a few months. Only after visiting GM in person did they agree to repair.Then heater core issue cost $450 to repair using process of flushing with CLR.At one point I asked service manager if they had replaced rear differential fluid as part of certification process. He looked up record and told me they did not. I asked if they knew when previous owner had it replaced. He said they did not know. Then it should have been changed!
PaulT
Aug 25, 2016
While it helps that they have a great product, my purchase was an excellent 2014 Honda Accord Sedan with which I am very satisfied, the entire staff including Amin Abad, the representative who worked with me, were friendly and helpful. They answered all my questions and made sure I understood all my options without (and this is important to me) being super high pressure about it. I'm really looking forward to driving my "new" car a lot (even in Boston traffic).
PaulT
Aug 25, 2016
While it helps that they have a great product, my purchase was an excellent 2014 Honda Accord Sedan with which I am very satisfied, the entire staff including Amin Abad, the representative who worked with me, were friendly and helpful. They answered all my questions and made sure I understood all my options without (and this is important to me) being super high pressure about it. I'm really looking forward to driving my "new" car a lot (even in Boston traffic).
Asha M
Aug 25, 2016
Average car buying experience except couldn't get the CRV I wanted on a lease. Made me fill out paperwork for an EX but had to lease LX. Overall everyone tried to be nice and they did get me .9% APR. I also had to rollover negative equity and they were good about that process.
cath
Aug 24, 2016
AVOID!!!! I have been doing business with Boch Honda for too long to remember. Lately it has been the worst experiences ever. Today I stopped in to look at the all new Ridgeline while in for service and was told "If you don't want to pay sticker, you're wasting your time and mine." The worse part about this is that I am trying to figure out what has happened to all the faces I knew for so long. I read all these reviews and there are reviews from people who work there about THEMSELVES. Isn't that like false advertising?????Brought my husbands car in for a tire... tire was fixed and all but when I asked a question to the sales team about the new truck, I was completely dismissed. I just wanted to give feedback to my husband. I have been fighting with bringing my business elsewhere and now I think they sealed the deal. I will drive 4 more miles down the road and introduce myself to a new dealership.
no name badge and no card given
Aug 24, 2016
Went in to get information about the new Ridgeline and was told very disrespectfully what the rules of the purchase would be. It was like they assumed I couldn't pay sticker. I know it is a new model. I know the rules. I am not a recent high school grad with a lack of purchasing history. My husband and I have bought many cars and a few from there. The service team is always great. The sales team WAS always great. Don't even recognize the faces anymore. RUDE. CONDESCENDING. Also, I look through all these reviews to see if its just me.. oddly.. since I have been servicing and buying cars from there for so long.. some of the reviews are from the staff about themselves. Doesn't sound like that's a good business practice.. Just my two cents.
Crvmom
Aug 23, 2016
I went to the service center to have my car looked at because it was making noise and I thought I needed new brakes. My car was within the 36,000 miles and 3 years for the warranty, but the man there blatantly lied to me saying the brakes were only covered for a year under warranty. I called another dealership and the brakes are in fact covered. Boch even wanted to charge me to just look at my brakes. I wasted my time going there and it was especially difficult to get there because I had my newborn baby with me. Don't waste your time or money, go elsewhere!
David
Aug 23, 2016
I purchased a car here three years ago cash . It wasn't a bad experience . Now I go back to purchase one for my husband and let me tell you the customer service is the worst I have ever experienced . To get someone on the phone is difficult . Then when you do get someone on the phone they keep transferring you . Never again
gurski6
Aug 15, 2016
I just started my 3rd CRV lease with Boch Honda. I was lucky enough to get Amine Abad for my first sales experience at Boch Honda and will never deal with anyone else as long as he is working there! He is very professional, friendly and truly cares about making his customers happy. Thanks again Amine!!
CRV Lover
Aug 15, 2016
I just started my 3rd CRV lease with Boch Honda. I was lucky enough to get Amine Abad for my first sales experience at Boch Honda and will never deal with anyone else as long as he is working there! He is very professional, friendly and truly cares about making his customers happy. Thanks again Amine!!
Chris
Aug 9, 2016
I just entered into my 3rd lease with Boch Honda and a 2016 CRV. I dealt with Amine Abad the last 2 times and don't ever want to deal with anyone else! I'm sure most of the other sales people are good too, but Amine goes above and beyond to make sure his customers leave happy. He is professional and never makes you feel pressured. When I went to pick up my new CRV, Amine was tied up with another customer. A different sales guy started the process of switching my plates from the old car to the new. Amine noticed he had put a rusted screw into the plate on the new car and he immediately replaced all of the screws with brand new ones! He truly cares about his customers and it shows. Thanks again Amine!! See you in a couple of years for my new CRV :)
Matt H
Aug 4, 2016
They advertise the 2017 Honda Ridgeline RTL-E way bellow MSRP price, when I called them to make sure that they will honor that they say " No, this is a mistake I will let manager know about it." The mistake that has been there for a month and it is STILL THERE.
kjwalsh86
Jul 28, 2016
We loved our experience with Boch Hondaa. Edison M. was very easy to work with. He wasn't pushy and answered all of our questions. He had everything ready the day after we me made the deal and picking up the car was a breeze.
somikim04
Jul 28, 2016
I had a great time with Edison buying my honda pilot. Really efficient, nice, and it was great working with him. It was the most painless process ever!
Lodz Touzin
Jul 27, 2016
Edison Morales and Jocemy did an amazing job in helping getting my new civic. I went to the dealer on the 4th of July just to browse, convinced that I was not ready for a new car but ended up leaving with one and a humongous smile. It sure does not get any better than this. **Two thumbs up**
LaurylAnne
Jul 8, 2016
Working with Amine Abad and then Shawn at Boch in Norwood was really pleasant. It was my first time buying a car and Amine was great.
hPErry
Jun 17, 2016
Went to Honda to trade in my car for a Honda-CRV and dealing with Simon was great. He was very helpful and I was very happy with my experience.
PatriotsFan12
Jun 15, 2016
I went to Boch Honda on May 31 to buy my first set of wheels. Within minutes of entering the dealership, we were set up with Amine - an excellent, knowledgeable, efficient sales representative. Amine helped me narrow down vehicles upon minutes of telling him what features were a must. I walked out that day buying a 2013 Honda CRV (absolutely beautiful!) and it feels like a brand new car to me. Although getting a car for the first time is overwhelming, with Amine's help the process went surprisingly smoothly. He also recommended insurance agencies and also helped have the car delivered since I was unable to return that week due to work. He is easy to contact w/ any questions and I appreciate his help at Boch honda.
Amine Abad and Hayden Ali
Jun 15, 2016
After looking for a car and doing research I'm extremely glad I had Amine Abad and Hayden Ali to help me through this process. They both provided me with phenomenal customer service. I highly recommend having them to help you. Nicest people in building, the girls out front don't greet you but the service I was provided by both Amine and Hayden blow the first impression of entering the building out of the water. Extremely patient, helpful and I was informed about all the features and services I am provided and I can get. I even received a demonstration inside the vehicle of all the great features my car has which is awesome. I left the lot knowing everything my car has to offer. Will go back to them once my lease is up and to bring them more customers! Hands down best customer experience of my life. Thank you Amine and Hayden !!
Jsr27
Jun 14, 2016
Loved Loved Loved the great customer service I was provided by Amine Abad and Hayden Ali. Exceptional service, was helped from beginning to end. Highly recommended! Will send anyone I know looking for a car to them where ever they go. If I could give them a score of 10 I absolutely would.
Ameliaisfabulous
Jun 12, 2016
I recently went to Boch Honda on Memorial Day. I went in to upgrade my lease. I met Mike McShane. Mike was a great listener and was able to hone in on what I needed from my car. He recommended two models. He was very knowledgeable about all of the Hondas. He was up on all of the technology and knew what models did what. I went with the 2016 Honda Civic and was able to stay within my budget all while getting the function and style I needed. What was really impressive about him was that he had a sales associate along with him who was training. Chapin was really good as well. I got to rang the bell and take a photo in front of the wall, which was great. Perhaps, the thing that worried me the most was that my mom would be comfortable in driving the vehicle as she would be using the car to drive my nana to her cancer treatments. Mike got that because he is a cancer survivor. Mike was with me at every step. He informed me of the process. We went from Sales to the Finance Office to waiting for the car to be serviced. Mike took me and my mom to show me how to work the car. Mike was excellent. He gave great quality service and was very kind. He even called me to check in to see how I liked the car and how I was faring. I am extremely grateful to Mike and Chapin for their expertise and support in the process. I definitely tell everyone I know how awesome Mike is and how much I love my Honda. My mom, who is Catholic, definitely said prayers of thanks for both Mike and Chapin. Everyone should have the experience and receive the treatment that I received from Mike McShane. He is really that good and that awesome.
Cho Ni
Jun 11, 2016
Boch Honda is a great dealership. The sales consultants are very attentive and provide detailed answers to all of your questions and concerns. The sales consultant who worked with me was Simon Suen and he was great in explaining all of the features of the cars I test-drove. He even gave great step-by-step tutorials in using the back up camera and lanewatch feature of some of the cars. Overall, I had a great experience at Boch Honda. I found the right car for me and they made the process very easy.
Alexafdez23
Jun 8, 2016
If you visit Boch Honda see Lenny Shaul he's amazing. Great with details and follows through even if he's off that is dedication to excellence. My experience exceeded all my expectations. The vehicle is awesome the drive is smooth. Honda did mayor improvement. Juldeh Barrie sales manager is awesome such a gentleman and very enthusiastic he said he wanted to help and he sure did thank you. I really hope they both read their reviews. Keep up the great work!
Alexa Fernandez
Jun 7, 2016
Boch Honda it was a great experience by far Lenny Shaul is the best salesperson I have dealt with. He's patient and does not miss one detail. If I ever need to purchase a vehicle again I will wait for him. Lenny is full of attention for a busy buyer he accommodates you and respects your time. Lenny with great pleasure I will do business with you again.
Civic10thgen
Jun 6, 2016
I am very satisfied and happy that I came to Boch Honda to purchase my Honda Civic. Simon the salesman provided great service and answered all my questions to the fullest extent. It was a good experience and I would definitely recommend others to come to Boch Honda.
Antonysmiley
May 24, 2016
I am very happy that i choose this dealership to get my Honda Accord. Great car, great service, great salesman - Valentin, great finance manager - Lucy, everything was super cool. I definately recomend this dealership to everybody.
Antonysmiley
May 24, 2016
I am very happy that i choose this dealership to get my Honda Accord. Great car, great service, great salesman - Valentin, great finance manager - Lucy, everything was super cool. I definately recomend this dealership to everybody.
greene3258
May 23, 2016
My husband and I purchased a 2014 Honda Accord a few weeks ago and our experience was very pleasant. I normally do not look forward to car shopping, AT ALL. We worked with Michael McShane and Blake Stangohr who both made, working through the process far less painful then past experiences at other dealerships. Thank you for your assistance and we are very happy with the car.
Lindsey
May 23, 2016
My experience leasing a Honda Civic for the first time - through the service of Amine Abad at Boch Honda in Norwood was a sheer delight. He made the entire process hassle free and provided excellent support and patience in answering all my questions and guiding me into my new lease. Amine Abad is an experienced and knowledgeable sales person and I could not be happier with my new car. Thanks!!
ChrisM
May 22, 2016
I recently bought a 2013 Honda Pilot from Boch Honda. In short, I'm very satisfied with both my purchase and the experience, thanks in large part to Bill Varkas. He is a straight-shooter that truly wants to do business and ensure the customer drives off the lot completely satisfied. I recommend anyone in the market for a Honda to stop by Boch and see Bill before going anywhere else.
lmur
May 12, 2016
I just signed a 2 year lease for a 2016 CR-V. Mike McShane was very helpful, and the process was completed quickly. Great service.
PattiLWesport
May 12, 2016
What a wonderful experience I had purchasing a used Honda CR-V for my seventeen year old son at Boch Honda. My salesperson, Amine Abad, was superb. So professional, knowledgable, and an overall pleasure to deal with. What could have been an extemely stressful and high pressure experience was made pleasant and enjoyable primarily because of Amine. Blake, the finance manager, was just as helpful. I was impressed by how well the employees interacted with and related to each other, creating a nice family-like atmosphere. I will definitely return to buy another car from Amine and Boch Honda in the future.
Emmanueld1
May 12, 2016
I just recently bought a 2016 Honda civic in the car buying experience was amazing . I was receiving world-class treatment and my sales consultant listened to everything I was saying and made sure I got the best car that fits my needs as my first car
Patti L.
May 12, 2016
What a wonderful experience I had purchasing a used Honda CR-V for my seventeen year old son at Boch Honda. My salesperson, Amine Abad, was superb. So professional, knowledgable, and an overall pleasure to deal with. What could have been an extemely stressful and high pressure experience was made pleasant and enjoyable primarily because of Amine. Blake, the finance manager, was just as helpful. I was impressed by how well the employees interacted with and related to each other, creating a nice family-like atmosphere. I will definitely return to buy another car from Amine and Boch Honda in the future.
Smart Shopper
May 11, 2016
I bought today brand new Honda CR-V fro my wife. Our salesperson was Michael McShane. What a knowladgable salesperson and wonderful man! Michael went not only one extra mile but whole marathon distance in order to explain to us all important and not so important detail about 2016 Honda CR-V EX. It wasn't first time when I was buying brand new car but I never experienced any thing even close to what we experienced with the help of Michael McShane. During the process of demonstration of features of Honda CR-V by Michael I didn't stop to wonder how one person can remember so much about any car, especially so technologically advances as 2016 Honda CR-V EX. To the addition to above said Michael McShane is absolutely wonderful person to deal with!
Smart Shopper
May 10, 2016
I bought today brand new Honda CR-V fro my wife. Our salesperson was Michael McShane. What a knowladgable salesperson and wonderful man! Michael went not only one extra mile but whole marathon distance in order to explain to us all important and not so important detail about 2016 Honda CR-V EX.It wasn't first time when I was buying brand new car but I never experienced any thing even close to what we experienced with the help of Michael McShane. During the process of demonstration of features of Honda CR-V by Michael I didn't stop to wonder how one person can remember so much about any car, especially so technologically advances as 2016 Honda CR-V EX. To the addition to above said Michael McShane is absolutely wonderful person to deal with!
Emmanuel
May 10, 2016
Amine was extremely helpful with the car buying process and he was on hand a lot. Amine took his time to understand what I really wanted and gave me the best solution. I EXTREMELY RECOMMEND AMINE to anyone who is buying a car.
CTCarDad
May 5, 2016
Our experience with Boch Honda could not have been better. We purchased a 2016 CR-V and were a bit nervous. We live in CT, almost 3 hours from the dealership. The price we were quoted motivated us to buy from Boch, but we were concerned that there would be "gotchas" in the price, sales process or delivery. Not to worry. Our salesperson Amine Abad could not have been more professional or helpful. He dotted every "i" and crossed every "t" to make the process easy, straightforward and pleasant every step of the way. He made sure all the paperwork was executed properly and our car was delivered to us locally as promised and on time with no surprised. Love the car, love the dealership! We will return for certain when we need another car. Thank you Boch Honda.
Joanne
May 4, 2016
We went to Boch Honda on Sunday to see what our options were for leasing a car. The staff was extremely helpful and nice especially Lenny Shaul our sales consultant. He guided us through the process with a lot of knowledge about what he was talking about and contacted us when he said he would. All and all, our experience at Boch Honda and with Lenny was excellent. We will definitely take our business back to Boch Honda.
Ralph B
May 3, 2016
My family has bought 5 vehicles at Boch Honda-Biff Fenerty and have always been treated fairly. They are a no nonsense group! Do your homework on costs and there is no reason to shop elsewhere. They will do right by you.
Aqua
May 3, 2016
If you are looking for a great price, Boch is for you. However, be prepared for a poor buying experience and inexperienced sales staff. Unfortunately, I knew more about the model I was purchasing that the sales person. They brought over help but that wasn't much better, they finally brought over a sales manager who was able to answer our questions. Everything goes through the sales person is what you are told, unfortunately the sales person could not generate a correct sales contract or price the dealer add on's (floor mats etc...). So you wait and wait and wait. Delivery of the car was as poor as the sales person. Since the sales person doesn't know the product how can they explain the technical options? They can't. To make matters worse the car didn't have all the dealer on's installed when the car was ready for delivery. So you wait again. Be prepared. Got a great car at a great price but the overall experience was poor.
Mrscolburn
May 1, 2016
I received top service from Lenny when discussing end of lease and new options. I left with the car I wanted for the price I wanted. Very happy with overall experience. The entire staff was great. Thank you!
Peter
Apr 15, 2016
Lloyd was extremely helpful in identifying the right pre-owned car for my needs, and then working with me to secure the purchase at a price I was happy with. Even after that work was done, Lloyd went the extra mile in dealing with some specific needs that I had with respect to vehicle pickup and other options. He is very responsive and a pleasure to work with. I will be calling Lloyd next time I need a car.
Peter
Apr 15, 2016
Lloyd was extremely helpful in identifying the right pre-owned car for my needs, and then working with me to secure the purchase at a price I was happy with. Even after that work was done, Lloyd went the extra mile in dealing with some specific needs that I had with respect to vehicle pickup and other options. He is very responsive and a pleasure to work with. I will be calling Lloyd next time I need a car.
CAB
Apr 9, 2016
Rocky, delivered the car to me in VT! No words can explain how awesome, and painless he made my buying experience! Thanks again for everything!
cgira3
Apr 2, 2016
We just bought a 2016 Honda Accord Sport. Gary Lee was a fantastic salesman to work with. He was friendly, polite and knowledgable! If your looking to buy a car go see Gary!
Joe
Apr 2, 2016
We just bought a 2016 Honda Accord Sport from Boch Honda and our salesman Gary Lee was fantastic. He was very knowledgeable and thorough explaining all the features in the vehicle. He was polite and always had a kind word and a smile. I'm very happy with the deal Gary got us and I highly recommend Gary Lee and Boch Honda.
mario
Mar 30, 2016
We just bought a 2016 Honda Civic EX. This is our third Honda that I bought from Boch Honda. We were working with Simon Suen and we were very happy with the service that he provided. He showed us the cars that we wanted to see and explained all the features. He was patient and understanding of our needs. We love our new Civic. Excellent car, excellent sales consultant and great place to buy a Honda.
mario
Mar 29, 2016
We just bought a 2016 Honda Civic EX. This is our third Honda that we bought from Boch Honda. We were working with Simon Suen and we were very happy with the service that he provided. He showed us the cars that we wanted to see and explained all the features. He was patient and understanding of our needs. We love our new Civic. Excellent car, excellent sales consultant and great place to buy a Honda.
Sanibelislandsunray
Mar 29, 2016
As I have purchased three cars from Boch Honda over the last 25 years this seemed like the right place to start when it was time to think about replacing my 2008 CRV. Things started off a bit rocky with a less experienced sales person but as soon as Gary Lee (Sr. Sales Rep) stepped in, the process moved quickly and I received the best service I could imagine. Gary and others involved understood that buying a new car didn't have to be just an okay experience, it had the potential to be a great experience and they did everything within their powers to make me a very happy customer. I'm loving my new car and telling all my friends to work with Gary!
PatsyB
Mar 29, 2016
Bill Varkas at Boch Honda is the best car sales professional that I have ever had the pleasure of dealing with. His knowledge and professionalism made the experience easy and enjoyable!
Annie
Mar 28, 2016
The people are very professional and friendly. They provide great service for their customers. It's a clean environment.
Nj10
Mar 28, 2016
Thank You so much to salesman Joseph Thomas. My car shopping experience could not have been any easier! Joseph Thomas was patient and listened to my needs and there was never any pressure to buy. His customer service was outstanding. I will definitely recommend Boch Honda in Norwood to my family and friends!
Ed
Mar 27, 2016
My experience at Boch Honda Norwood was incredible. Joseph Thomas was very helpful and knowledgable sales person. Our buying process was seamless. We are happy with the purchase.
Nj10
Mar 27, 2016
Thank You so much to salesman Joseph Thomas. My car shopping experience could not have been any easier! Joseph Thomas was patient and listened to my needs and there was never any pressure to buy. His customer service was outstanding. I will definitely recommend Boch Honda in Norwood to my family and friends!
Linda C.
Mar 26, 2016
Just purchased a 2016 Honda Accord. Pleased with the whole experience especially our salesman Mike McShane. He was very knowledgable about the product, He was kind and courteous and made the whole experience a positive interaction. Without a doubt, the best car buying experience that I have had.
Hondafan
Mar 25, 2016
I visited Boch Honda to buy a vehicle and i experienced nothing but the best service. Valentin Capatina was great and very helpful and knowledgeable sales person I have met. He guided me through the entire sales process and answered to all my questions. Valentin Capatina has been by far the BEST salesman I have ever dealt with! Now i'm very happy with my new Honda Accord 2016.
dave
Mar 23, 2016
Mike was not only very helpful he also got me back on the road very quickly. I never felt confused or lost during the process as he made sure to explain everything involved.
Peter P
Mar 22, 2016
Shopping for a car is frankly out of my comfort zone, this is the reason why I sent my wife to several dealerships before she narrowed it down to Boch Honda, Norwood. Billy Varkas did not pressure her which was the reason why I decided to go down there and make a deal. We went on a Saturday and Monday, I was driving my certified 2013 Honda EX-L. The entire staff was helpful and courteous, including finance, JD, Kevin, and the other sales reps, Mike, Dennis which I shared some family experiences with and had some laughs. The least I can do is write this review, for my wife I owe her a large honey do list that initiated this wonderful experience! Go on down!!! Regards, Peter P - Dedham
Peter P
Mar 21, 2016
Shopping for a car is frankly out of my comfort zone, this is the reason why I sent my wife to several dealerships before she narrowed it down to Boch Honda, Norwood. Billy Varkas did not pressure her which was the reason why I decided to go down there and make a deal. We went on a Saturday and Monday, I was driving my certified 2013 Honda EX-L. The entire staff was helpful and courteous, including finance, JD, Kevin, and the other sales reps, Mike, Dennis which I shared some family experiences with and had some laughs. The least I can do is write this review, for my wife I owe her a large honey do list that initiated this wonderful experience! Go on down!!!Regards,Peter P - Dedham
Michelle M
Mar 18, 2016
AMINE ABAD has been by far the BEST salesman my husband and I have ever dealt with! He is so honest and kind. He truly cares about his clients and goes way above and beyond for each and every one of them. Both my husband and I purchased our vehicles from Boch Honda through Amine. We would do so again in a heartbeat. We got into the cars we wanted at prices we wanted! What could be better! Amine even goes as far as to getting the fine details sorted out for you on his days off! He could very well tell you to wait until he is back in the office but you will see that is not his nature. Amine even delivered my car to me personally on his day off (I purchased out of state). At delivery, after putting the plates on my car (which is certainly by no means required of him) he spent about 30 minutes going through every single feature the car offered. He did not leave until he was certain he answered every one of my questions. He even gave me his personal cell and said to call with any questions whatsoever. What a way to do business! I would HIGHLY recommend Bach Honda and especially Amine Abad! Five Stars from me!! :)
happycarcustomer
Mar 18, 2016
We purchased a 2016 Honda Civic EX-T. Boch offered the most competitive price and their customer service follow-up was excellent. I was contacted by no less than 3 different people via phone and email to confirm that I had received excellent service and making sure all of our needs had been met. On our second visit to the dealership sales rep Gary Lee was prompt and courteous and made our purchase happen without a lot of wasted time and back & forth bs.
sam the man2
Mar 14, 2016
Thanks to Tom Grover and Tom Rybak, something that can be so stressful was made easy. My son drove his Certified Pre-owned Accord home the same day and is the envy of all his friends. Thanks again guys!
NaNa P
Mar 14, 2016
I had purchased 4 other Hondas before this one. All 5x I have had WONDERFUL experiences with Tom Grover and the sales people. This time certainly was different as I leased my CRV 6 months ago. But when my family increased over night I just needed something larger without drowning in penalties and a large monthly payment Tom G went over and above his efforts to make this happen. Billy Varkas was more than patient with me when it came to color, what was inside and all my questions as this was my first Odessey I was purchasing I wanted all the bells and whistles that I had in my CRV This was just a GREAT experience and everyone is happy with plenty of room now ; )
DobayPilot
Mar 11, 2016
We bought a 2013 Honda Pilot Touring on 2/24 from Amine in Norwood. He and Joseph were awesome! Unfortunately, on 2/27, my husband was hit and the Pilot was totaled. We're convinced that the Pilot saved his life. We called Amine to cancel our Monday appointment with them for some 'I owe you's' and asked him if he had any more Pilots very close to what we had. He did and we bought our second one the following Monday 2/29. This is our 4th car that we've purchased or leased from Boch and we would definitely go back. Thanks Amine and Joseph!
DobayPilot
Mar 11, 2016
We bought a 2013 Honda Pilot Touring on 2/24 from Amine in Norwood. He and Joseph were awesome! Unfortunately, on 2/27, my husband was hit and the Pilot was totaled. We're convinced that the Pilot saved his life. We called Amine to cancel our Monday appointment with them for some 'I owe you's' and asked him if he had any more Pilots very close to what we had. He did and we bought our second one the following Monday 2/29. This is our 4th car that we've purchased or leased from Boch and we would definitely go back. Thanks Amine and Joseph!
Smac315
Mar 10, 2016
My wife and I came down from New Hampshire to buy a vehicle and we experienced nothing but the best service. Our salesman Amine Abad was great and very helpful. We would highly recommend Boch Honda to anyone!
Smac315
Mar 10, 2016
My wife and I came down from New Hampshire to buy a vehicle and we experienced nothing but the best service. Our salesman Amine Abad was great and very helpful. We would highly recommend Boch Honda to anyone!
Usscout23
Mar 7, 2016
Gary Lee was outstanding. He walked us through the process and made us comfortable with our decision. He took the time to understand our needs and got to know us as a family, instead of just another sale.
Sandy
Mar 3, 2016
I was helped by Biff Fenerty to purchase a used car after mine was a total loss. He was pleasant, answered all my questions and made the entire process easier. The harder part was meeting with the business person. I found the car on-line and the purchase process was very smooth.
Vinod
Mar 2, 2016
These guys are the worst people I met so far. They keep you waiting for hours and don't do the job. Keep away from this dealer if you value time.
hondagirl57
Mar 1, 2016
Went in for my routine oil change and tire rotation on my 2014 Honda CRV and was made an offer I couldn't refuse! Mike McShane was my salesman on my 2014 CRV and he helped me get into a 2016 lease on a beautiful brand new CRV. Boch Honda has the best service, sales and overall staff I have ever dealt with. I have been driving for over 42 years and have done business with many different dealerships and none of them hold a candle to Boch Honda.
Hondagirl57
Mar 1, 2016
I had my 2014 Honda CRV in for routine service (previously purchased at Boch) I was approached by a salesperson asking if I was interested in trading mine in for a brand new model, I was then directed to my salesman from 2 years ago and I am now leasing my first vehicle thanks to Mike McShane. I can't say enough about Boch Honda and the entire staff I love it there I am treated like family. Mike is very patient and knowledgeable he took his time and answered all of my questions and got me the best deal possible. I wouldn't go anywhere else for purchasing a vehicle or service,
JohnBeacon
Feb 20, 2016
My experience at Boch Honda started out less than positive. As I negotiated with my salesman, he countered my offer, and stated it was the final counter offer. He stated that I must pay 100% of the amount due, on the spot, that day. It was acknowledged that the salesperson and I had started far apart, with our price points. Without further discussion, about trying to make a deal on a car, I was dismissed from the dealership, and wished luck on my quest, for an Accord. There was no mention of working out a deal, with any of the other cars that I was eying. I never really even said that I wouldn't pay the amount of his counter offer.My friend, Joe, and I were discussing the experience at the dealership. We were perplexed at our quick dismissal, and the demand for full payment. (My plan was to leave a deposit, then go to a bank, to get a cashier's check, when they open, after the President's Day holiday). Instead of risking another less than good experience, in the hands of another dealership, I decided to call Boch. I asked for the general manager, Rocky, to report my experience, and to see if we could repair my relationship with the dealership.Rocky and I had a nice conversation. He admitted that my case was not handled particularly well, and apologized. He shared some information, which gave me some insight into the psyche of the sales staff, and why our salesguy said what he said, about payment being needed the same day. Rocky and I decided we could work together, to try to make a deal on an Accord. I returned to the dealership. We sat down, settled on a price, which actually matched the initial counter offer, from my initial sales guy. (I did some further research after my first visit that day, and realized the price was probably pretty good.)Rocky assigned me salesman Amine Abad, to handle my sale, through delivery. Amine was very experienced, responsive, and directed the rest of the deal well. I had made some requests for information, and vehicle alterations, before delivery. Amine was able to meet each of my requests.In hindsight, Presidents Day weekend could have been a terrible weekend to visit a car dealership. They were very busy. I empathize with the sales staff. They likely have a pretty tough job. They likely get lot of pressure from managers and customers. Rocky shared that he is new to the dealership, in the general manager position. I wish him well in his new position. Lots of the folks at Boch Honda seem experienced and like they are good people. I would give them a chance at your business, when shopping for a new, or new-to-you, Honda. Good Luck! Thank you Rocky and Amine! I have had the car for a couple of days, and am very pleased!
Jbrooks22
Feb 12, 2016
The worst experience ever. I talked to probably 5 people before I went with very explicit details about what I wanted, that I had a pre-approved loan from Bank of America, etc. They did the standard haggle, which I don't mind, but when they pressed to me to finance with them vs with BofA, I said no. They said if I financed with Honda they would "get their money right away"....even though Boch is listed as a preferred dealer on the BofA website for easy financing! Joe, the Mgr, basically said if you're not financing with Honda, we don't want your business. I'm appalled. I've always heard rumors about Boch being hard to deal with. Now they proved it to me. DO NOT DO BUSINESS WITH BOCH HONDA!!!!!
Khanjianjack
Feb 8, 2016
Me and my wife visited Boch Honda Jan 29 to buy a used van..Amine Abad helped us to choose test drive and went through all the paperwork with us Julianne in finance helped us to get financing. What a great experience with Boch Honda both were so professional pleasant and helpful, we drove The van right out the dealership . We were very happy with our purchase and all the help Amaine and Julianne graves usThank you both.
Hagop Khanjian
Feb 5, 2016
What a wonderful experience is buying a van at Boch Honda,my salesman Amine Abad and finance manager Julianne were so helpful to me and my wife. Amine took his time and showed me the van we test drove ,paperwork was made so easy. And Julianne helped me finance the car with such an ease. Thank you for both and thank you Boch Honda Jack and Amal Khanjian
JimmyB1965
Feb 4, 2016
I hate buying cars, but the experience here was painless. Aside from a couple small issues that were suppose to be taken care of prior to getting the vehicle, they were eventually taken care of. Unfortunately I had to drive from NH to have that done
BarblovesPilots
Feb 3, 2016
We worked with Sales Associate, Samuel Peterkin last Sunday and I picked up my new Honda Pilot the next day! I cannot say enough how wonderful and comfortable it was to work with Sam. We wanted to move fast and he really worked hard to accommodate us and make us feel special. The management team backed him up and they were all wonderful as well. I would highly recommend Sam and Boch Honda in Norwood! Even though we had a long drive, it was well worth it.Thank you for taking such good care of us. All the best, Barbara!
BarblovesPilots
Feb 3, 2016
We worked with Sales Associate, Samuel Peterkin last Sunday and I picked up my new Honda Pilot the next day! I cannot say enough how wonderful and comfortable it was to work with Sam. We wanted to move fast and he really worked hard to accommodate us and make us feel special. The management team backed him up and they were all wonderful as well. I would highly recommend Sam and Boch Honda in Norwood! Even though we had a long drive, it was well worth it. Thank you for taking such good care of us. All the best, Barbara!
metallicblue2
Feb 2, 2016
I did not expect to find a car that would make me happy on my first trip to the dealer. I received a great concierge service by Amine from Sales and Joseph from Finance. They worked within my budget and delivered a beautiful metallic blue certified pre-owned Honda Accord 2013. Amine helped with all the paper work, trade-in, registration and inspection. He was truly concerned with my happiness. He had great patience as I made my decision. There are a lot of perks to buy from Boch. I truly recommend them to others.
SYR
Jan 13, 2016
I was out of town when my BMW blew a transmission. Unfortunately, I was put into a rather sticking situation of needing to get a reliable car quickly so as to get back home within a reasonable time.Boch Honda had some great deals that kept me from just flying home and buying a car there.Amine and JD both helped out greatly on the sales and finance side. Grade A. At the end of the day, I found a nice Honda Accord, very well kept, for a pretty decent price!
Aminfan
Jan 11, 2016
We were in the market for a new SUV for my wife as her existing vehicle had 220K miles. We test drove five different makes and motels and were pleasantly surprised by the no 'hard sell' experience of years past.At Boch Honda we met Amin Abad who was courteous, knowledgeable, very personable and listened to our needs and desires and did his utmost to meet them.He painstakingly went over all the wonderful features of the new Honda Pilot which we decided most accommodated what we were looking for. The negotiating process was relatively pain free and Boch accommodated our financing rate request.We would recommend this dealership.
MelissaG
Jan 11, 2016
I was not a buyer but a friend who came along.What a great and painless buying experience we had. Gary M Lee was our salesman and let me tell you, he was a true professional. Listened to us because we did come prepared. Didn't try to pressure us into anything else. A couple hours later we drove home in a new car. I will definitely recommend him and Boch to friends and family.
DonnaBee16
Jan 11, 2016
I went to Boch Honda to purchase another CR-V because I had purchased a Honda from them 11 years ago and had a wonderful experience...Not this time!I had spoken with a wonderful woman who quoted me a great price for the 2016 CR-V Touring, black on black. I had researched the prices and the exact car I really wanted and felt this was the best price. When I arrived the sales associate took me out on a test drive, I then met with his manager. He was not a friendly person, and when I mentioned that Honda gave me a free first oil change when I bought my 2004 CR-V, he said "that manager doesn't work here anymore and I can't give you that." He basically said that if you don't want the deal, you can leave.When I went to pick up my new car that I paid almost $35,000, the sales associate brought the car around and he knew what time I would be there because I told him 3 days prior. He was in such a rush and when I started asking him about the features he said he had customers waiting. I said that I was your customer now. Needless to say he did not show me all the features and told me to just watch this DVD. There was also a nick on the end of the door that they had to fix. The whole attitude of this dealership was so negative.Before I left I spoke with a very nice manager and I explained the issues I had. He gave me a card for my first free oil change, which helped me to feel a little better about the whole experience. If I ever buy another car from Honda, I will deal directly with a manager.
steve_morrison
Jan 9, 2016
I found an oil leak 2 weeks after i purchased my Odyssey. I was expecting a hard time with limited warranty. Dan O my service rep took ownership of it and went above and beyond my expectations to solve the problem within a few hours. That blew away my expectations. My dealings have been very positive with most of the people at Boch Honda Norwood. I will return for future service work even though it is a drive to get there.
SYR
Jan 9, 2016
Long story short, our old car broke down while visiting family in MA. So, suddenly, we were in the market for a new car. Boch had a lot of good looking deals online, and was recommended to us by said family, so we gave them a shot. The negotiating process was a little drawn out, but we had an overall good experience. Amine, our salesperson, was extremely professional and knowledgeable of all the cars we looked at. So was JD, our financial guy. Very friendly and understanding of our current dilemma. Not pushy at all. In the end, we got the car we needed and wanted, and at a pretty attractive price.
First Honda CRV-Outstanding Experience
Dec 30, 2015
My sales associate Mike McShane had a great attitude and was very easy to work with. He took pride in his product and dealership and ensured that I understood the many features of my new SUV. It was truly a pleasant experience working with him.Howard Freedman
fit13
Dec 30, 2015
Great experience with boch honda norwood and amine abad. Would not hesitate to do it again.
fit13
Dec 29, 2015
I had a great experience with Amine Abad and Boch Honda Norwood, excellent customer service. I am confident with my decision and would highly recommend Amine.
HondaCR-V1228
Dec 28, 2015
I purchased a new 2016 CR-V for my wife. The process was very easy and relatively stress-free. My Sales Rep (Gary Lee) did a great job. He was very knowledgeable and did a great job representing Boch Honda.... a true Sales Professional. Also, kudos to Mark Schloss (Sales Manager) for helping out as well. This is not my first purchase from Boch Honda, and I'm sure it won't be my last. The Sales Team did a wonderful job and I would highly recommend them if a new Honda is in your future!!
HondaCR-V1228
Dec 28, 2015
I purchased a new 2016 CR-V for my wife. The process was very easy and relatively stress-free. My Sales Rep (Gary Lee) did a great job. He was very knowledgeable and did a great job representing Boch Honda.... a true Sales Professional. Also, kudos to Mark Schloss (Sales Manager) for helping out as well. This is not my first purchase from Boch Honda, and I'm sure it won't be my last. The Sales Team did a wonderful job and I would highly recommend them if a new Honda is in your future!!
Pleonard50
Dec 22, 2015
The purchase process was fairly straightforward and easy with Boch Honda. I was able to get a really aggressive quote online that was far better than I got from other Honda dealers in the area. Gary Lee was a big help in assisting me with my trade in, taking me out on the test drive and facilitating the completion of the sale. Gary really made it work!
Ken M.
Dec 11, 2015
I recently purchased a 2016 Accord Coupe Touring from Boch and had the best new car buying experience I've ever had. (And I've bought plenty of cars over the last 30 years or so.) The price quoted to me for the car I was interested in (by email) was well below invoice, and the price offered for my trade-in was reasonable and right in line with my expectations. The salesman, Bill Varkas, was low-key during the test drive, and once back in the office put absolutely no pressure on me for a sale. He was well-versed about the car, though I had done my homework and knew what I wanted. The sales paperwork was handled quickly and efficiently, and I drove away with my new car (spotless and with a full tank of gas!) the next evening. I was so pleased with the purchase that I recommended Bill and Boch Honda to a co-worker, who bought a new Accord Sedan two days later. Highly recommended!
avalantine
Dec 5, 2015
My visit at Boch Honda was very seamless as I was assisting my son to purchase his first car, and fortunately our assigned Salseman was Amine Abad who was very professional, thorough, honestand answered evrry question satisfactorily. It is also note worthy that his initiative & sense of responsibility goes above and beyond most experiences one would encounter at a car dealership, and that's what makes him stand out in my opinion. Would recommend that anyone who is looking to buy a honda at Boch Honda should ask for Amine because you will not be disappointed.
Felix A valantine
Dec 5, 2015
My visit at Boch Honda was very seamless as I was assisting my son to purchase his first car, and fortunately our assigned Salseman was Amine Abad who was very professional, thorough, honestand answered evrry question satisfactorily. It is also note worthy that his initiative & sense of responsibility goes above and beyond most experiences one would encounter at a car dealership, and that's what makes him stand out in my opinion. Would recommend that anyone who is looking to buy a honda at Boch Honda should ask for Amine because you will not be disappointed.
Christine Honda Fan
Nov 30, 2015
I got my Honda at Boch but was unsure if I would have it serviced there because of convenience. Now I would not take it anywhere else. I can easily get an appointment that works around my schedule and William Georgakli could not do a better job. He explains everything and he treats customers very well. He is extremely professional. Thank you.
LizB
Nov 29, 2015
This dealership tried to tell us that we needed to wax our brand new 2016 Pilot every 30 days or the paint would not be maintained, unless we purchased their special protective coating. We were also told the new tire design would cause more flats than previous tires, so we needed the tire protection plan. I understand that they want to sell their extended warranty plans, but they shouldn't be lying to customers about how their brand new Honda is going to be falling apart. We left and purchased our vehicle at Honda Village in Newton and had a much better experience there (we even got a better price for our trade-in and a better financing rate that was actually based on our credit score instead of some arbitrary number that the dealership picked, like Boch tried to do). Go somewhere else! Don't waste your time with this dealership!
Rose c
Nov 28, 2015
They are all about pleasing the customer. Bill Georgaklis is my service advisor and he is so helpful and knowledgable. Very courteous and listens to any concerns.
John
Nov 25, 2015
Bill Georgaklis serviced my car and he did a fantastic job. He was very friendly and quick to help me. I would definitely go back to have him help me service my car.
RickY
Nov 21, 2015
Amine Abad made my buying experience a joy. He was knowledgeable about all functions of my new CRV and showed me all of them. I highly recommend buying a car from him. RickY
Andi Angel
Nov 19, 2015
After finding out my car was a total loss, my friend referred me to Boch Honda. I was able to speak to Jose Mendes, and explain what I needed. I looked at the website, and saw exactly what I needed. Once I arrived to the appointment, Jose had the car ready for me to see and drive. Jose was excellent!
jp_wiggin117
Nov 17, 2015
I had an excellent car buying experience at Boch Honda. I got a good price on a 2015 Civic and I love it. I was working with Mike McShane and I could not be happier with the service he provided. I would highly recommend Mike and Boch Honda for anyone looking for a new Honda.
jp_wiggin117
Nov 16, 2015
I had an excellent car buying experience at Boch Honda. I got a good price on a 2015 Civic and I love it. I was working with Mike McShane and I could not be happier with the service he provided. I would highly recommend Mike and Boch Honda for anyone looking for a new Honda.
Sonny
Nov 16, 2015
Can't say enough about the service advisor William Georgaklis at Boch Honda. He is courteous, and honest when it comes to any repair recommendations but most importantly he treats me with the highest respect as a customer It's the only reason why we have our car serviced at Boch.
IwantNSX
Nov 16, 2015
Excellent service department with fair prices. My service advisor Bill Georgaklis was top notch: friendly, knowledgeable, and explained things in an easy to understand way. Highly recommend Bill and Boch Honda!
Al
Nov 16, 2015
I recently visited Boch Honda for routine maintenance on my vehicle and Bill in the parts department treated me like I was his brother. The exceptional care and courtesy he provided me with went far beyond what I was expecting. If you are looking for the perfect place to bring your vehicle, take it to Boch Honda and make sure you ask for Bill. He really knows his stuff and will be a tremendous help whether you need routine maintenance on your vehicle or you have damage to repair. Come on down! And see Bill!
Mdt1128
Nov 15, 2015
I purchased a 2013 Honda Pilot from Amine Abab and Ali Hayden today. I traded in my 2004 Toyota highlander that had 211K miles on it! Amine delivered on getting me the trade in value I wanted. I looked at the mdx and the pilot. Amine spent a lot of time going over the advantages of each vehicle. He was extremely patient and explained all of my options. I worked with Ali Hayden (finance) who put together a great payment schedule that worked with my budget Ali and Amine made the care buying experience painless and stress free. I highly recommend both of them!
Ed
Nov 15, 2015
You buy a car once but it's the servicing that makes or breaks the total experince. The competence, convenience, and friendliness for servicing of our 2 Hondas at Boch Honda never ceases to amaze me. Their service team managers are all great. I happened to gravitate to Bill Georgaklis, partly because of his prior experience in high performance cars (meaning I'm fussy about who I want overseeing work on my cars). Bill calm confidence in what his team and Boch in general can do goes a long way in making needed servicing a stress-free experince. His friendliness isn't "learned, it's who he is. His team has earned my trust. I always leave knowing I made the right choice in coming to Boch - they have always delivered on their promise.
Mtrumbour
Nov 15, 2015
I purchased a 2013 Honda Pilot from Amine Abab and Ali Hayden today. I traded in my 2004 Toyota highlander that had 211K miles on it! Amine delivered on getting me the trade in value I wanted. I looked at the mdx and the pilot Amine spent a lot of time going over the advantages of each vehicle. He was extremely patient and explained all of my options. I worked with Ali Hayden (finance) who put together a great payment schedule that worked with my budget Ali and Amine made the care buying experience painless and stress free. I highly recommend both of them!
anthony123
Nov 13, 2015
I just purchased a 2015 Honda civic from Boch Honda and could not be more pleased. They treated me great and my sales consultant was excellent. When you go to Boch Honda ask for Mike McShane he will get you into a car no matter what your credit history is. Great guy and great place... worth the trip.
great car
Nov 13, 2015
Boch Honda is the place to buy your next car. Service there is great, and my sales consultant Mike McShane was excellent. He got me into a brand new 2015 civic with low monthly payments even with my "not so good credit score". So, if your credit is not that great, take it from me, and go to Boch honda.They will get you into a car today...
sgl2015
Nov 12, 2015
I had a great experience buying my 2016 Honda Accord. Professional and very polite both my sales rep Gary and manager Mark. Didn't feel pressured and they answered all my questions and concerns.Highly recommend Boch Honda !!
m3ngt4st1k
Nov 11, 2015
The sales and finance team were patient and attentive and worked hard to get us a great deal on a great used car! Gary was very understanding of our needs and very practical, not pushy in any way.
Abubakr Fakhry
Nov 9, 2015
I went to Honda just to test drive some cars. They offered me a great deal that I could not refuse. I signed the lease on spot and went home happy that I took the process of looking for cars out of my head :)
Sonia H
Nov 6, 2015
Buying a new car has always been a huge hassle for me. Not this time! Simon Suen at Boch Honda, Norwood, made it nice and easy for me. He showed me everything I wanted to see and compare; explained everything I asked. Did not pressure me in any way and gave me the time to consider my options. I got a great certified car, in excellent condition with warranties to give me piece of mind. When all the documents were ready, Simon even took the time on his day off to give me a ride to the dealership to pick up my Honda. Thank you!
Sonia H
Nov 5, 2015
Buying a new car has always been a huge hassle for me. Not this time! Simon Suen made it nice and easy for me. He showed me everything I wanted to see and compare; explained everything I asked. Did not pressure me in any way and gave me the time to consider my options. I got a great certified car, in excellent condition with warranties to give me piece of mind. When all the documents were ready, Simon even took the time on his day off to give me a ride to the dealership to pick up my Honda. Thank you!
Awesome experience once again at Boch Honda
Nov 4, 2015
I have owned 2 Hondas one for 10 years and a new Honda Accord which I drove off the lot in 2012 which still runs awesome. I recently traded in my 2005 Honda accord and after looking around to maybe try a few different cars I found that nothing compared to the Honda dealership in Norwood. After walking around, looking at the different Honda makes and models I finally found a used Acura on the lot and I instantly fell in love with the car. Within minutes I was talking with the sales rep Michelle C and test driving it. She worked with me for hours making sure I was happy with the car, answering any questions and making sure I got what I wanted. After I signed all the purchasing and insurance papers and traded in my 2005 car and drove home my new one , I remembered I left a few cds in the cd player. I called Michelle and even thought the car was already moved to the back of the lot and she had started her break she went out and got them for me. That may be no big deal to some but to me it shows that even after the purchase, she still went out of her way to make sure I received what I forgot. I'm Definitely a returning customer. Thanks Michelle
richp
Nov 2, 2015
After getting a great deal for my Dad at Boch I recieved a bill from Honda Financial Services that was supposed to be paid when I leased the vehicle. I called Marc Schloss at Boch who immediatley sent me a check to rectify the situation. Marc is a stand up guy and I would recommend buying a vehicle from him in a heartbeat ! I have purchased or leased my last 4 vehicles from Boch and always had a positive experience. Richard Perelman
Richard Perelman
Nov 2, 2015
"I would go back in a second" After getting a great deal for my Dad at Boch I recieved a bill from Honda Financial Services that was supposed to be paid when I leased the vehicle. I called Marc Schloss at Boch who immediatley sent me a check to rectify the situation. Marc is a stand up guy and I would recommend buying a vehicle from him in a heartbeat ! I have purchased or leased my last 4 vehicles from Boch and always had a positive experience. Richard Perelman
Welch1937
Oct 31, 2015
I just bought a new HRV from Jose Mendes and was very helpful he worked with us on Budget and will always come back to him for my new cars.
Pat teacher
Oct 31, 2015
Came in for an oil change and left with a new pilot- no brainer so easy. Worked with a very nice man Jose Mendes. Listened what I needed to make it work and he got in the first try. Thank you Jose
Pat teacher
Oct 31, 2015
Went in for an oil change and walked out in 2 hours with a brand new car. Shout out to Ian in operations for setting me up with Jose Mended a great salesperson. Great experience- heard what I needed to make it work and he got it on the first try.
Marlon
Oct 30, 2015
I will never purchased a vehicle from Boch Honda in Norwood in the future. They charged me for work that wasn't done to my car. After 6 months of driving my car I needed front brakes, an air bag switch was recalled, the heater motor sounds like a Diesel engine. I took the car in for service and I was slapped with a service quote for $300. That quote was only for the brakes that they claimed were brand new at time of purchase. They fixed the switch and said the heater noise was normal. At this point I'm shaking my head. The brake issue wasn't resolved. I spoke to sales manager Bill and Bob and also Service manager Kent and they all told me that's my problem.
Marci
Oct 30, 2015
Had my car serviced recently. Vinny was my advisor. Great Job! Made me feel comfortable and made me feel he was very trustworthy.
Ranie_LeA
Oct 29, 2015
We got our 2013 PILOT from BOCH Honda Norwood, the buying experience was simple, great and easy. The process was so straight forward, Thank you to Ameen Abad, for being so patient with my inquiries, for being honest and straight forward with the deal. Thanks also to Ali Haydenatfinance for giving us the good rate and deal... YOU are awesome guys!!! Thank you BOCH Honda
Dudley B.
Oct 29, 2015
My experience buying a new car at Boch Honda in Norwood was absolutely first class. After finding the dealer and vehicle I wanted online, Armine Abad handled the sale with an easy confidence and solid grasp of the vehicle. I'd gone to a previous dealership about the same car and had experienced nothing but confusion about the latest features on the Honda Accord 2016 model I was interested in. By contrast, Armine was a fount of knowledge and practical information on all aspects of the vehicle. It was clear that he not only liked cars, but had a strong instinct around why customers might love them as well. Tom Grover and Julianne Drowne handled my information verification and financing options, and the entire process went more smoothly than I've ever seen. At all points their answers were both friendly, concise, professional and above all relaxed. I would not hesitate to bring my business here again, or to recommend them to a friend. Hats off!
Dudley B
Oct 28, 2015
My experience buying a new car at Boch Honda in Norwood was absolutely first class. After finding the dealer and vehicle I wanted online, Armine Abad handled the sale with an easy confidence and solid grasp of the vehicle. I'd gone to a previous dealership about the same car and had experienced nothing but confusion about the latest features on the Honda Accord 2016 model I was interested in. By contrast, Armine was a fount of knowledge and practical information on all aspects of the vehicle. It was clear that he not only liked cars, but had a strong instinct around why customers might love them as well.Tom Grover and Julianne Drowne handled my information verification and financing options, and the entire process went more smoothly than I've ever seen. At all points their answers were both friendly, concise, professional and above all relaxed. I would not hesitate to bring my business here again, or to recommend them to a friend. Hats off!
Friendly Martian
Oct 28, 2015
Mark Doran the GM and salesperson Jose Mendez are always great! They have my family's repeat business. Plus, owner Ernie Boch Jr. is into helping music in schools via his charity. A bonus to me since I am a musician.When there have been minor issues, they are quick to resolve them. So I give them top rating of 5 stars!
potenzas
Oct 28, 2015
We recently purchased a vehicle from this dealership. Our salesperson, Gary Lee was the best! He gave us a genuine greeting when we arrived at the showroom. He was very personable & helpful in finding us the vehicle which fit our budget. He made our buying experience very smooth & easy. We will definitely recommend Gary & this dealership to others.
Friendly Martian
Oct 28, 2015
Mark Doran the GM and salesperson Jose Mendez are always great! They have my family's repeat business. Plus, owner Ernie Boch Jr. is into helping music in schools via his charity. A bonus to me since I am a musician. When there have been minor issues, they are quick to resolve them. So I give them top rating of 5 stars!
Luanda
Oct 26, 2015
hahahahahaha this dealership is the best!! From the moment you have a low credit score, THAT IS IT, youll get screwed everywhere.Beginning my story, I can say that This guys saved my life. Being black, low credit score, student with a short working experience, I can affirm that Boch Honda of Norwood from the hand of Amine Abad and Mark Schloss my problem was solved quickly. Yeah took us 2 hours from them to listen to me, analise my situation, find me a car (that I like within my affordability) and get me approved. All I needed was some money down, a co-signer (which also has a low credit score!) and BOOM! This guys are special and I very very thankful to them for treating me with respect and giving me a chance to improve my credit rate. Not all dealerships treat you with respect and dignity when you have a low credit score and not so much money. Most dealers that Ive been to and spoke through the phone, they dont even want to look at your poor face when they realize that its gonna give them a hard time to sell/lease you a car.I know what Im talking about Ive been searching and contacting everywhere. When you are in disadvantage, very few if not any place will deal with you. I remember exactly what I though the day I decided to contact Boch Honda of Norwood let me contact the dealer, and if I get rejected Ill buy from this small car sells down the street. So I called Christina and scheduled an appointment (which also was quick to set up one). I walked into the show room and saw some people (customers) in there, which was the first sign that the dealership has something special. At the front desk, gave my name and got assigned the salesman. I hope you pay attention to this 2 names: Amine and his manager Mr. Mark. These two gentlemen are a beast!! I first spoke with Lord Amine, he called the supervisor and all he ask me was tell me the truth my son. After a hour and a half I was pre-purchasing an 2012 Honda Accord V6 with a beige interior and low mileage for a reasonable price and deal. After 6 months of good behavior with payments, I can go back for the 2016. Listen, it doesnt happen every day. The choice now is yours.Thanks Boch Honda, Norwood. Thanks
Theo Asardis
Oct 22, 2015
I Always enjoy coming to see William georgaklis at Boch Honda service,always great service.
Tom sousa
Oct 22, 2015
Its great working with William Georgaklis,Has great experience in the car business,And always takes care of me.
Robbyn Toubekis
Oct 22, 2015
Honda Service department Alway A pleasure working William Georgaklis,
John Gianakis
Oct 22, 2015
Honda service with Bill Georgaklis is very professional and friendly,I can Always trust Bill.
George Maharis
Oct 22, 2015
I bought my new Honda their for good price,now I am glad to have service there due to William Georgaklis keeping my car running like new.
ellen macchi
Oct 22, 2015
I Know my car is in good hands with William Georgaklis is on duty!
Craig Malcom
Oct 22, 2015
It's great being so close to the best service department with William georgaklis taking car of al my service needs.
Carola Ahearn
Oct 22, 2015
Always a great experience bring my car for service with William Georgaklis,fast friendly service.
Bill Kourtis
Oct 22, 2015
Great service department,Always A pleasure when Bill Georgaklis is on duty,very professional and efficient with all my car needs,thanks again Bill
Arty Stam
Oct 22, 2015
Love going to Boch Honda service,great having to know service is open seven days a week,and knowing Bill Georgaklis is willing to go the extra mile for my busy schedule.,
al Wisialko
Oct 22, 2015
dam very pleased with Boch Honda service,William Georgaklis always takes car of my car needs honestly
Alex Frangiosa
Oct 22, 2015
I Bought My car and have all service done with Bill Georgaklis,i can count of hi for taking care of all my car needs and preventing future problems,simply the best.
Alex Poly
Oct 22, 2015
Mr Bill Georgaklis is great about getting my car serviced quickly and correctly every time.
vivian Stameris
Oct 22, 2015
This is my second new Honda,service with Bill Georgaklis is always a pleasure,keeps my cars running perfect all the time and only recomends what is needed and what will be needed in future,always the best service.
Maryann Zitoli
Oct 22, 2015
Only bring my car in when master tech Bill Georgaklis is working,
Bertha
Oct 20, 2015
Was referred to go to Boch for service/repair after a bad experience elsewhere. I was greeted by Frank who was very helpful. My car ended up needing more servicing than expected & Frank was very patient with all of my questions/concerns. Will definitely be going back any time my car needs servicing!
fcd
Oct 19, 2015
I had problem after the purchase. I bought scratch insurance in 2/15 put in a claim 3/15 it is now 10/15 still have the scratch and no satisfaction. Terrible service.
LidiaM
Oct 19, 2015
I have a great experience today at the Honda dealer . Frank Franjul provided me with all necessary information regarding my car repear . He was very friendly and professional and was very clear explaining me what kind of service my car needed it . I got an excellent service from Frank .
Angela
Oct 19, 2015
Today I went to get service for my car. My advisor John McDermott did an outstanding job. Not only did he help me but he made it worthwhile to be there. He was very friendly and outgoing. I recommend customers to go to him. This job was suited for him and I truly wish him the very best.
Matt Potter
Oct 13, 2015
I was recently at Boch Honda to have my 2007 Odyssey serviced. Frank Franjul was my advisor. Total professional and very patient. This is why I continue to do business at Boch!
Happy Pilot Owner
Oct 13, 2015
I was hesitant to bring my car to a dealer because I knew there were some costly repairs that I had been putting off. I was greeted by John McDermott who from the first Hello, listened to everything I said. Most times I feel as though they are looking to see what they can sell me. After about 30-40 mins John came into the waiting room with a list of everything my Pilot needed. He thoroughly describe everything in terms that I could actually understand, and what it did for the vehicle. Sensing the fear of seeing the overall cost, he broke everything down and have it a priority in which I should get it done. He made it so that over the course of 3 oil changes, I would be caught up on not only the repairs that I definitely needed, but the routine maintenance that would be popping up on future visits. One more visit and I am finally caught up. Thank you John for all of your help!!!
Kumar
Oct 11, 2015
Poor Buying Experience. I would not recommend them for car buying. They literally threatened me to sign papers. When I was walking out of the deal because I did not get a good rate for my finance, they said I wasted their time and can't walk out. I did not like their service. I did not bargain anything from them. I took what they offered me. Only thing I did not like is the apr.
Pavani
Oct 11, 2015
I have a worst Car Buying experience ever with Boch Honda in Norwood, MA. I only chose Boch Honda because My Exployee discount Program showed them in the list. When I requested for the quote, they gave me a good one. I went to they dealership to check them out. I went for the test drive and did not even bargain a dime. Their Finance department gave me a apr of close to 5%. I said I have an excellent credit, I should get a good rate, if not I am walking out. Their response was - NO, YOU ARE NOT. YOU WASTED OUR TIME HERE. Really? That is the service....
JoeMann
Oct 10, 2015
John McDermott helped me in service and he was cordial, courteous and honest.
Ruth Awah
Oct 10, 2015
I was at Boch Honda providence highway Norwood today. I was assisted by Frank Franjul. His is always very warm and receptive. I have been going to this location since 2013 and each time I go there, I want to be assisted by Frankie because I always leave the place served professionally and satisfied. I will recommend Frankie to anyone, any day.
Margo
Oct 9, 2015
I would highly recommend Amine Abad when you purchase your next Honda!! You will have a stress free experience !!!
Happy Janice
Oct 8, 2015
Yesterday Wednesdayd 10/7/2015 I called because I was having trouble with my door locks.They made an appt for the next day I was shocked they could fit me in so soon what a pleasant surprise. The Gentleman on the phone asked if I could hold on while he checked to see if there was a recall on it.I had already know there was one but shocked he did this on his own. Today I took it in for the recall work and was met by Frank Franjul service consultant he was so pleasant . He informed me it would take approx. 2 hrs total and that all costs were covered he also told me they would go over the car for safety.He then escorted me to the waiting area and told that there was free coffee and pastries. My car was ready under the time frame and Frank then went over what was done and told me nothing else was needed at this time,He thanked me. I was the one that had a big thank you for Boch Honda and for them hiring such a personable employee.
Paul D
Oct 8, 2015
On this occasion I just needed an state inspections sticker. Was greeted by Frank Franjul who was courteous and efficient. Walked our in a very timely manner with inspection and payment completed. Always very happy with this dealership and their employees.
jjs7297
Oct 6, 2015
The experience was better than anticipated My wife and I ended up leasing a car and buying a mini van. Amine did an outstanding job. He comes highly recoomended
hatehonda
Oct 3, 2015
We went for one specific type of car, they said they had it (bait) went there, said they didn't have it and tried to sell us a used more expensive car. They emailed us at 12:01am telling what they had in stock, none of which was talked about over the phone. Who emails at 12:01am??? It was a set up, knowing no one checks there email that late. We left after using vacation time to leave work, and driving 46 miles. They lied... and lied... and switched it to a car we didn't want. I'm only glad my dad taught me about salesman!!! We left running. I will never set foot in another Boch dealership. Which is too bad, because we had a good experience from Boch Toyota. But after this experience, I wont set foot in another Boch dealership. Run from Boch Honda!
DanO
Sep 30, 2015
Another excellent experience with Jose and Gary. This is the 3rd vehicle my family has purchased from them, and the experience will definitely make me a return customer.
Dan
Sep 30, 2015
Purchased a 2016 Odyssey and was signed and driving away in under 3 hours. I am a returning customer to Boch Honda and specifically Jose. This is the 3rd vehicle my family has purchased from him in the last 7 years. Jose is extremely knowledgable about the Honda vehicles and can accurately and efficiently speak to each of the models and the differences in each model year. Dragging 3 little ones in for a car purchase is not optimal, but Jose and the Sales Manager Gary showed extreme patience in allowing us to look at a variety of options while we balanced our parenting duties.
KaySan1026
Sep 27, 2015
I was recommended to Jose by a close friend and he was as awesome as she said he was! He was great to work with and easy to talk to and answered all of my questions with a smile on his face. He got all the paperwork through fast and I had my new car before I knew it! Highly recommend Jose!
Ritt So
Sep 22, 2015
If you're looking for an EXCELLENT salesman the person to go to is "Simon"!!!! He went above and beyond for us to make sure we found the perfect vehicle. He strives in satisfying his customers and it really shows when he's assisting you. He is very patient and will find a way to make it work for YOU!! Simon is truly the best salesman we've ever had. I recommend BOCH Honda and that you get Simon to help you!!! I will definitely be purchasing another car from BOCH when the time comes and only with SIMON!!!!!!! Thank you Boch!! "H" (Hayden) & Kevin is a great help in the financial department!!!!
EricaAD
Sep 18, 2015
I came into Boch Honda two-weeks ago and purchased a 2013 Acura RDX, My salesperson Amine Abad was extremely knowledgeable and honest. My husband and I had previously purchased a Honda Accord and Boch and we feel that the dealership is trustworthy and any issues that arise are addressed in a most professional manner. I love my new car and I would not hesitate to refer Boch Honda and Amine to any friends or family in need of a new or used vehicle.
LNR
Sep 18, 2015
This is the second time I've purchased a Honda Odyssey from Boch Honda. I've had my minivan for 12 years/175K miles, and had a very good experience with it. I've been putting off getting a new one and was in the dealership for a recall so I looked at the new ones. Gary Lee gave me all the information I needed from the start and did not pressure me to buy. Even though I knew what I wanted, and so the car sold itself, he was professional and expedited everything quickly for me without a lot of time wasted hanging around the dealership. He was friendly, worked with the price, informed me about the model changes from my old van to the new one, made me feel comfortable, and cared about finishing the deal all the way through. Gary actually made buying the car a complete pleasure.
EricaAD
Sep 18, 2015
I came into Boch Honda two-weeks ago and purchased a 2013 Acura RDX, My salesperson Amine Abad was extremely knowledgeable and honest. My husband and I had previously purchased a Honda Accord and Boch and we feel that the dealership is trustworthy and any issues that arise are addressed in a most professional manner. I love my new car and I would not hesitate to refer Boch Honda and Amine to any friends or family in need of a new or used vehicle.
Experienced Car Buyer Massachusetts
Sep 16, 2015
For the first time in my life I had a pain-free car buying experience. I got a great deal on new civic EX-L (w/ Nav) and a very fair trade on my car. Boch Honda Norwood's on-line responsiveness is second to none. If you go to Boch Honda in Norwood go see Emine - he will treat you right.
jendo17
Sep 15, 2015
I dread having to go to the dealership to buy a new car. Someone I knew also warned me about how terrible their experience was at Boch Toyota so I was only expecting the worst when I went to Boch Honda. If it weren't for the fact that they had the pre-owned car I wanted for a very competitive price, I probably would have avoided coming here. I'm a younger Asian female so I'm pretty sure all salesmen take one look at me and assume they can take advantage. But for a girl, I'm actually more into cars than all of the guys I know and I take the time to do a lot of research before I even walk into a dealership. I like to make sure I have all the details and know if I'm getting a good deal or not. In preparation, I read through the positive reviews of Boch Honda and kept a few names in mind for salesmen. When I arrived, I asked for Gary Lee and lucky for me, he was available. Gary was so great to work with - he wasn't pushy at all and took the time to answer questions and let me think through things. He was probably one of the more sincere guys I've ever dealt with. I'm sure there were tactics used to push the deal through (like telling me that he couldn't increase the money any more for my trade-in, but that the final numbers would come down to my interest rate and what the finance person could work out for me). However, I still got the numbers I wanted in the end and didn't feel taken advantage of at all. I would definitely recommend asking for Gary Lee if you come here. He's great! This place does get busy though so prepare to do A LOT of waiting around. If you can, come first thing when they open on the weekend or during the week when it's less busy. The test drive and conversation about costs went relatively quick, but it took awhile to sit down with their finance manager and do all the paperwork. In the end, was there for 3 hours but they also got my plates moved over and got me in my new car that night!
S. Jones
Sep 11, 2015
For once, I actually had a pleasant experience purchasing a vehicle. Amine Abad, the salesperson, was professional, knowledgeable and efficient. The car is fantastic (2015 Honda Accord V6!) so even though it sold itself, Amine dedicated himself to getting the paperwork done quickly and answering any questions I had. He also spent time going over the features of the vehicle, etc. I know that if I have any need for this vehicle, I can count on Amine to assist! Matt in Finance was also helpful and got me a great finance rate. Sweet!
S Jones
Sep 11, 2015
For once, I actually had a pleasant experience purchasing a vehicle. Amine Abad, the salesperson, was professional, knowledgeable and efficient. The car is fantastic (2015 Honda Accord V6!) so even though it sold itself, Amine dedicated himself to getting the paperwork done quickly and answering any questions I had. He also spent time going over the features of the vehicle, etc. I know that if I have any need for this vehicle, I can count on Amine to assist! Matt in Finance was also helpful and got me a sweet finance rate. Sweet!
Barry Eisan
Sep 9, 2015
To start, Derek of Boch contacted me VIA phone within 15 minutes of my asking for a price from Edmunds.com to multiple dealers. No other dealer contacted me so quickly. Derek confirmed Boch had the car I wanted in stock and promised me a test drive ASAP with no pressure to purchase. It was 8PM and Derek confirmed Boch was open till 10PM. Therefore I visited Boch Honda that evening and was driving the car I wanted within 1/2 hour from my arrival. There was no "over the top" pressure in buying the car that night. The next day I came back and bought the car. It took 1.5 hours to traded in my old car and buy a new one. Great service and great price. My sales person was Gary Lee. Gary and his supporting crew were all extremely professional.
jc27
Sep 9, 2015
Boch was quick to respond to my inquiries about a new car. Their initial bid was already competitive, but they agreed to lower pricing further with additional negotiation. The purchase itself went smoothly. My sales representative was Simon Suen, who was very helpful. He gave a test drive, went over the car's multiple features, and offered tips to ensure my resident permit parking would transfer without a hitch. I unfortunately had to return the next day as I got a flat tire driving home (rocky road) - they were very accommodating, determined the tire was beyond repair, replaced without parts or service fee. Recommend!
JC27
Sep 9, 2015
Boch was quick to respond to my inquiries about a new car. Their initial bid was already competitive, but they agreed to lower pricing further with additional negotiation. The purchase itself went smoothly. My sales representative was Simon Suen, who was very helpful. He gave a test drive, went over the car's multiple features, and offered tips to ensure my resident permit parking would transfer without a hitch. I unfortunately had to return the next day as I got a flat tire driving home (rocky road) - they were very accommodating, determined the tire was beyond repair, replaced without parts or service fee. Recommend!
Simotiger
Sep 3, 2015
Leased a new 2015 Honda Accord sport and I loved it thank you to Amin Abbad for his great efforts for getting me a good deal and also Matt the finance guy .
Simotiger
Sep 2, 2015
i was looking to lease a 2015 accord sport , fortunately i met Amine Abad, who was very courteous, did not waste any time, Told me i could do lot better with honda sport deal. i was very happy with him, i hope every car dealership has a sales person like him.Also Matt the finance guy did a great job getting me approved.I'm in love with my new car
Maura Lee
Sep 1, 2015
Thank you kindly to Jose Mendes for working diligently, honestly and expeditiously to assist me in a rather quick purchase. Jose answers his cellphone on the very first ring and never forgets a face, name or number. He's probably the most pleasant sales associate I've encountered.....ever! Please pass on to Jose that he's got a loyal customer who intends to recommend him to anyone and everyone interested in Honda.
mag7580
Sep 1, 2015
Boch Honda is an excellent dealership. I've bought 2 cars here and I get my cars serviced here. Have always had a positive experience in all cases. The staff is friendly and easy to deal with .
MN
Sep 1, 2015
I just bought my second car at Boch Honda (within 2 years). I've always had a good experience at this dealer .. I worked with Jose and he's an excellent salesman. He is very experienced and I always feel comfortable dealing with him during the sales process. I've had my accord for 2 years and I always go back for service as well .. overall a great dealer.
FromNatick
Aug 30, 2015
Very efficient experience buying the 2016 Honda Pilot Touring Model. It took one visit. All my questions were answered quickly and the process went well.
cgenereux
Aug 28, 2015
I leased a Honda Civic with my sales representative Gary Lee and the customer expreience was great. Gary took care of everything for me from start to finish and was instrumental getting me into a new car quickly.
Here I Am !
Aug 28, 2015
FYI did hear from husband and said not to have tires replaced, good call.I went there due to prior ownership of car serviced there. I live two miles from another dealership, which I will use in the future.Service was for an air bag recall waited three weeks for appointment. Over phone was told it would take about 1 hours or less, okay can wait. Once I arrived was told 2 hours, now I wished made plans to drop off. Told service advisor I would be waiting and let him know if I leave. I went into the waiting area, then advisor seeked me out to inform me that I need new tires. Told him I would check with my husband and let him know. Could not reach husband and informed advisor letting him know as soon as I hear my husband I would let him know. Again he asked are you leaving. I said no and again will let him know if I do. An hour goes by and I see this advisor coming in and out of waiting area approaching different customers. I then realize that all these customers came in after me, so I thought I would check on the status. Advisor said he called me and left a message the car was ready check phone for message and I dont know why I didnt hear it ring, 8 seconds of mumbling and call was placed an hour ago. I told him that I was in the waiting area the whole time, not even a bathroom visit, why was I not informed in there; he thought I left and so he called was his reply with a shoulder shrug. In the end he could not find my car keys because they were filed under prior owners name they didnt even take the time to add my name as owner of the car. Advisor never asked again about the tires, were they worried about my safety or just replacing tires (making money).
Dave Wasmer
Aug 27, 2015
Stay as far away as you can from these folks.We came in and looked at a red 2010 Subaru Forester. The salespeople were all friendly, and even though they went for the pressure sales tactics ("What price do I need to offer to get you to stop shopping now"), we played ball, and ended up with what we thought was a great deal.We signed some paperwork, but added a clause to everything that said "subject to independent mechanic approval" (despite their protests at how stupid this idea was).Surprise, the mechanic finds a leaky head gasket. After paying a second mechanic to confirm the problem (their head of service insisted there was no leak), they refused to lower the price or fix it. I wasn't happy with the games, but fine, they didn't want to deal, so we walked.2 weeks later, I get a statement from my bank saying my first loan payment is due for my Forester.They took out the loan for the car in our name, without our consent!!I called them out, they scrambled to fix the issue. After many apologies, they claimed we were all set, the loan was canceled.The following week, we are buying a different car at a different dealership, and find out the best loan they can get us is more than DOUBLE the interest rate of the original offer I walked away from Boch with. Same bank and everything. Turns out, that loan Boch filed was still on my credit history, which knocked my credit score by nearly 100 points.I talked to Valentin (the initial salesman), Chris (the sales manager), Bill (the used car manager), and Kevin Collins (director of finance, who was completely condescending). They all refused to accept any responsibility for the situation. They wouldn't even admit any mistake on their part now.The end result: I'll be paying over $1,500 more in interest thanks to the complete incompetence and borderline criminal behavior of this dealership.Save your sanity, your wallet, and your credit score, and stay very, very, very far away from these crooks.
Marc W
Aug 27, 2015
Recently had to expedite a used car purchase for my daughter before she headed back to school. We had focused on a 2010 or 2011 CRV and knew pretty much what we wanted on the car. Bill Varsik, our salesman had two cars that fit the bill. My daughter wanted one which was not as good a value, but Bill supported our recommendation for the better value and was very helpful swaying our daughter's opinion. He was no pressure and later helped us out immensely with some confusion over the registration process, including driving to my office to get the car and took it back to the dealer to be inspected and registered. Thanks Bill, it was a pleasure dealing with you.
McCarthys
Aug 24, 2015
We were unexpectedly in the market for a new vehicle and after hours of driving up and down route 1 we landed at Boch Honda. With the help of Mike McShane we ended up with the CR-V. He was extremely knowledgeable about the vehicle which helped in finalizing our decision as we were on the fence between this make and another down the road. It ended up being a very pain free process and was a pleasant surprise. I highly recommend Mike if you are in the market. He will give you as much time as you need but no pressure.
Fred
Aug 23, 2015
Mike McShane was most helpful in explaining the new pilot touring suv. Although we couldn't get make a purchase due to the popularity of this new model, we will wait for his call in hopes of making a deal.
kwylie19
Aug 21, 2015
I recently just purchased a 2015 Honda Civic and had the best experience. After dealing with sleazy sales people at other dealerships this dealership was a breath of fresh air. Jose was extremely nice, very professional and easy to work with. I am absolutely in love with my car. Highly recommend this dealership!
amado123
Aug 20, 2015
The employees were very friendly, and they helped me a great deal with the price. I had such a pleasant experience and they were able to give me my car as soon as possible!
pleblanc
Aug 20, 2015
I recently went to Boch Honda to buy a CRV. My friends had recommended Gary Lee because they had bought a car from him before. I was nervous because in the past salesmen did not seem very honest and I would never feel like I was getting a good deal on a car. From the start Gary was not the least bit pushy. He showed me the car I was interested in and let me go for a test drive where he thoroughly answered all of my questions. He was so low key and easy to deal with. He gave the bottom line price which I knew was fair and there was no haggling! I have never had such a pleasant experience. While I was there we also had help from Bill Varkas who was equally as accommodating and willing to spend some time answering questions for my friend about leasing. These salesmen were not only knowledgeable, but extremely helpful and accommodating. I would definitely recommend these two salesmen to a friend.
pleblanc
Aug 19, 2015
I recently went to Boch Honda to buy a CRV. My friends had recommended Gary Lee because they had bought a car from him before. I was nervous because in the past salesmen did not seem very honest and I would never feel like I was getting a good deal on a car. From the start Gary was not the least bit pushy. He showed me the car I was interested in and let me go for a test drive where he thoroughly answered all of my questions. He was so low key and easy to deal with. He gave the bottom line price which I knew was fair and there was no haggling! I have never had such a pleasant experience. While I was there we also had help from Bill Varkas who was equally as accommodating and willing to spend some time answering questions for my friend about leasing. These salesmen were not only knowledgeable, but extremely helpful and accommodating. I would definitely recommend these two salesmen to a friend.
ritaann425
Aug 6, 2015
I don't usually like car dealerships however I was pleasantly surprised with my recent purchase of a used Honda Pilot at Boch. I found the car on truecar.com and was called back immediately to come in for a test drive. I met Gary Lee - wonderful down-to-earth great guy! No hard sell and was really really nice to me. Once the sale was completed - he made sure that I got my plates the next day, knowing I was going on vacation. Karen MacDougal was instrumental in expediting the transaction with the registry. The finance guy was also great and got me approved for a loan -( I can't believe I can't recall his name). They were all so NICE! Thank you so much for such a great experience!
2016 Honda touring pilot
Aug 6, 2015
Jose Mendez made our out of state car purchase go as smoothly as possible! Top notch service and always available to answer our questions. A great place to buy a car!
2016 Honda touring pilot
Aug 6, 2015
Jose Mendez made our out of state car purchase go as smoothly as possible! Top notch service and always available to answer our questions. A great place to buy a car!
j&m
Jul 30, 2015
just picked up 2015 crv . third car in two years in family from boch . salesman bill varkas was the best . would recommend him to anyone. thanks bill love your style
j&m
Jul 30, 2015
just picked up new 2015 crv bill varkas was the best. third car in family in two years through bill would recommend him anyone. thanks bill love your style
Gyula
Jul 29, 2015
Last week I registered with truecar.com in the am looking for a new 2015 Honda Civic LX. Within minutes I received an email from Boch Honda of Norwood with a price that was hard to ignore. Their offered price tag was $2,500.00 below of what TruCar came up with. I called them up and made an appointment for a test drive for the same evening. From the moment entering the Boch Honda Norwood,MA facility my wife and I felt really welcomed and home. The staff was very helpful and our sales guy Amine Abad acted as a great host by offering water to us and asking if we needed anything else before the test drive. The Civic was already waiting outside for us. The actual drive was spotless both my wife and I loved the car which really sold itself. Amine was one of the most professional sales guys I've ever met: he was very polite, not too pushy, very knowledgable and offered all the options this car came with. It was truly a pleasant car buying experience for us who had a different opinion about car dealerships before. What I never imagined before that soon after walking into this Honda facility we walked out as a very happy owner couple of a great Honda Civic. Before I always checked out several other dealerships before striking a deal but Amine made it a no brainer to sign the purchasing papers right on the spot: there was really no need to go anywhere else. The other employee - I believe his name was Sandeep - who handled the administration part of the purchase was also very nice and professional. No pressure whatsoever. I wish all other car dealerships operated like Boch Honda of Norwood. Big kudos to them and especially to their employees like Amine Abad. Great job guys! Thank you again.
Mark Singh
Jul 28, 2015
i was looking to lease a 2015 civic lx, fortunately i met Amine Abad, who was very courteous, did not waste any time, got to the business right away. understood my concerns. Told me i could do lot better with civic hybrid deal. i was very happy with him, i hope every car dealership has a sales person like him.
patrick f.
Jul 28, 2015
I really appreciated the time and energy that the agent Amine took with me last week. It took several hours and a few different scenarios before i found what I wanted. He was very polite and knowedgeable.
Ken7019
Jul 27, 2015
Jose Mendes was the sales person who helped me. He was knowledgable and honest. He answered all my questions and you could tell he enjoyed his job. I would recommend him to anyone looking for a Honda.
Nair CRV
Jul 27, 2015
I was in there last weekend to trade my old CRV 2007 to a 2012 CRV and Jose Mendes was my salesman and he was very helpful and I was very satisfied with my trade and definitely will be back again in the future. It was easy and done deal and I'm very happy with my 2012 CRV. Thank you.
Nair
Jul 27, 2015
Jose Mendes was a great salesman helped me trade my old CRV to a new one !!!
Jim g
Jul 27, 2015
Great service very good experience My sales person Amine Abad gave me accurate information and helped me get through the process very quickly. He delivered the car when he promised at the price I expected. Very very satisfied with the experience. Matt in finance also helped me coordinate the car loan and was well prepared and organized. Highly recommend boch Honda
Nair CRV
Jul 26, 2015
I came in to trade in my CRV 2007 to a 2012 CRV and Jose Mendes was a great salesman and very helpful. I will definitely come back again.
Alison
Jul 24, 2015
Just bought a 2015 Honda Odyssey from Boch Honda in Norwood. Amine Adad provided excellent customer service through the entire process. He found the car in the color we wanted and walked us through using all the great features in the car. Would recommend him to our friends and family.
Alison
Jul 24, 2015
Just bought a 2015 Honda Odyssey from Boch Honda in Norwood. Amine Adad provided excellent customer service through the entire process. He found the car in the color we wanted and walked us through using all the great features in the car. Would recommend him to our friends and family.
marksingh
Jul 18, 2015
I was looking for lease. I knew no idea how it worked, fortunately I met Amine Abad he made me feel welcomed. He did not treat me if was just a transaction. I came in looking for just a Honda civic Lx for a lease. Amine told me i can get better deal as compared to what i expected. Spent a great length of time understanding how it would benefit me rather than making a transaction. He recommended to lease Civic Hybrid, explaining how it would be more beneficial for my needs.. I was concerned my credit rating would hurt my chances of getting a good deal. Boy, was I wrong Amine was so honest to tell me I had tier 1 credit.The entire experience was a no pressure as compared to what i expected to be in a pressure cooker. So, if you're shopping the Auto Mile looking for a great new car at a great price from a dealer who will go the extra mile, make sure you ask for Amine Abad People people him make an organization organization do not manufacture people like Amine. Thank you Amine Abad and than Boch Honda. It was a great ride home. For the first time i felt happy dealing with a car salesman. Did not have a need to take a shower after buying a car. I am not a paid Actor to give this survey any doubts you can call me and even see the car i got 2015 Honda civic Hybrid. It has Boch sign on the bumper. My name is Mark Singh my number is 508-395-2254. I am a real estate agent office address is 127 lakeside ave Marlborough, ma 01752. In the end i got my car because of Amine not because he represented Boch honda. I wish i could give 500 stars as compared to only five. That was the kind of service i got. Every dealership on planet earth should at least have 1 AMINE ABAD.
Sarah M
Jul 18, 2015
Had the best experience today, huge thanks to Biff Fenerty, Jocemy Homocile and Tom Grover for all their help with our new lease! Traded in our Civic for a new CRV and they totally worked with us to find a payment that worked for both us us. No pressure from them and they were very open and honest about our options. This is our second lease with them, we will for sure be back for our third!
andrea1699
Jul 18, 2015
This has been the best service and fastest experience buying a car from a dealer! They gave me an excellent offer for my trade in and I picked out a new car and was out of there in 45 minutes! That's a miracle!
AngelHonda123
Jul 17, 2015
Steve Winnett was an excellent ,friendly,knowledgeable sales rep.100%as soon I walked in to the Bldg he was all over me,tryn to deliver the best service and he did,very happy and sastify,
rinabb22
Jul 14, 2015
We got a 2015 Honda CR-V from Boch Honda, was a great buying experience. My car salesman, Simon Suen, was extremely professional, courteous, and knowledgeable. I would definitely recommend to my family and friends.
IHateCarShopping
Jul 14, 2015
As far as I can tell, buying a car is one of the most stressful experiences ever, second only to moving. But Bill Varkas did everything he could to take the sting out of it. I highly recommend asking for him when you walk in the door.
domingos71
Jul 13, 2015
I just purchased a new CRV Touring from Jose Mendes and had a great experience from beginning to end.a I would recommend the salesperson to all my friends and family
Andy B
Jul 13, 2015
I recently purchased a used Odyssey from Boch. I came late on a Tuesday night and the dealership was busy. Bill was assigned to me and we took the odyssey that I drove an hour from RI I wanted to see. Bill was great. He took me for a good test drive. He was professional and knowledgable the entire time. After the test drive I was convinced to to buy the car. I will say I was not overly impressed with Bill Almon and he tactics for closing a deal. Because I liked the car and Bill Varkas was so awesome, I decided to move forward with the sale. I didn't get out of the dealership until 1030 and Bill stayed with me. I explained to Bill I need the car ASAP and he told me he would see what he could do. I later found out that Bill drove the car himself to RI for a vin check to help get me the car quicker. He went out of his way to help me and I would recommend to anyone who is in the market. If your going to Boch ask for Bill Varkas!!
Sena
Jul 13, 2015
This was the first Honda that my husband and I ever bought. We are expecting our first child and wanted to get a Honda CRV for our growing family. We live close by the Norwood dealership and decided to check it out. Our salesperson, Dennis Young, was incredibly professional and kind. He went above and beyond to explain my options and made sure that I felt comfortable through the whole process. He even stayed late one night and came in on his day off to ensure that the paper work went through as quickly as possible. I was incredibly impressed with his professionalism and knowledge. Once I went to pick up my car, he even spent extra time helping to set all of my car's settings before sending me off in my new car. His patience and knowledge was truly appreciated!
Careful buyer
Jul 12, 2015
I went to Boch Honda looking for a CRV and was debating between new and certified used. I worked with Mike McShane and was very satisfied with the experience. Mr. McShane's patient, practical, and very down-to-earth manner was very much appreciated, and in stark contrast to many other car salesman. He quickly understood that I had done my research and was shopping with my rational (vs emotional) mind. We explored the pros/cons of certified used vs new, the value equation of both, and the dealership's current inventory of both. I ultimately decided on a new 2015 CRV EX at the right price point, and am very happy with the car. Overall, it was a very good experience. I rated "buying process" as good (instead of excellent) just because it's a drag going to the back room and dealing with the finance people who try to sell you a bunch of extras, but c'est la vie. I didn't think the finance woman was very good or very friendly. The final cashier (to whom I gave my check) was nice as could be. Bottom line... Mike McShane gets an A (as his style suited me), the finance woman gets a C, and the cashier gets an A. And the product purchased ('15 CRV EX) gets an A.
Ken
Jul 11, 2015
I was interested in the new HR-V, but was a little nervous about buying a "first-year car". However, I've bought Hondas before, and bought from Boch before, so we went in to look it over when the first models came in to the showroom. Luckily, Steve Winnett was available to help us, and he was extraordinary. Going from our older car to a new one, it seems like there are a lot of new technologies built in, things that I was totally not used to. Steve gave us a "tour" of the car, it's features and a test drive that was an education experience on wheels. He patiently walked us through everything from keyless entry to new safety features to bluetooth connections with our smartphones. And by the end of the test drive, we felt we knew what we were buying. When it came down to the business end, he didn't go through any acting shenanigans, but worked with us every step of the way. Afterwards, the other Boch employees were extremely helpful in getting our registration and inspection taken care of quickly, and getting us on our way, Easily the most painless new car purchase I've had in 45 years of buying cars.
CarolArd
Jul 10, 2015
We just bought a 2015 Honda Accord Sport at Boch in Norwood. From start to finish, it was a wonderful experience! How often have you been able to say that about a dealership or any car dealing experience? There was no need for my usual defensive, fists up and ready and overall dread this time around! The star of the process was our terrific dealer, Bill Varkasso friendly, thorough, attentive and professional. No pressure or extraneous hard sell. He provided the facts, the demonstrations, the specifics, etc. He even drove all around the lot with us to find the specific color I was looking for and in the midst of an overbearing heat spell, demonstrated the how to of the car interior. The car sold itself but Bill made the whole process actually enjoyable! The rest of the staff was excellent, too. It was our first experience with Boch and as long as we stay with Hondas and Toyotas, we will be there for the next car!
Tara L.
Jul 1, 2015
I recently bought the new honda CR-V from Boch after a neg experience visiting another dealer closer to where I live. I was instantly greeted, offered water and assigned a salesperson, Mike M. Mike was wonderful. He really listened and took my lead on what I was looking for. When it came to numbers he was upfront but wasn't pushy. Overall he was just nice, friendly, and didnt make you feel like you were gettIng "sold". Great experience. It was my third dealer in the same weekend and the only one I actually felt comfortable in.
Tatiana
Jul 1, 2015
I went in to buy a car and the process was easy and quickly! I was very pleased with the professionalism and how quickly Mike S. worked so I could get my car ASAP. I am ver happy with my purchase.
Laura
Jun 29, 2015
Our sales person, Mike McShane, took the time necessary to understand my son's needs as he looked to buy his first used car. The certified used cars at Boch Honda were perfect options given the security that comes with them. We had a little challenge with paperwork with our insurance company, but Mike did a good job moving everyone along to come to a resolution as quick as possible.
gomes81
Jun 29, 2015
Just bought my 2015 Honda Crosstour from Jose Mendes and had a very good experience from beginning to end.thanks for the good service I will be back to purchase in the future
Kayla05
Jun 28, 2015
We received a call from the dealer asking if we wanted to trade in our 2010 Honda for a new one. We really did not have any interest in buying a new car but decided to look into the offer. The sales person (Jose Mendes ) was very pleasant and helpful, He made the transition easy for us and we walked out with a brand new Honda Accord. Jose went above and beyond with his service.
Linda R
Jun 28, 2015
Last week I had a service appointment for my 2012 Honda CRV. Just an oil change and alignment. Since my 2012 lease was going to be up in September I decided to talk with sales about my options for a new lease and the pros and cons about buying the automobile. I quickly learned from my salesperson, Mike McShane that I should replace the vehicle with a 2015 CRV. I was still thinking that I would not do that until September when Brian of Boch Honda service came in the show room to let me now that my car needed new back brakes, sooner rather than later. I decided right then it was a good time to turn in the current lease. I wasn't sure if I wanted to go with another CRV. Mike McShane took the time to let me test drive a new CRV and compare it to the new HRV. I decided to go with the 2015 CRV EX. Many new options on the inside like power and heated seats. Had the option of taking the new vehicle that night but opted to pick it up the next day. Mike took the time the next day to set up the blue tooth and go through all the car features that I was unsure about. Thanks again Boch Honda!
Kayla05
Jun 28, 2015
We received a call from the dealer asking if we wanted to trade in our 2010 Honda for a new one. We really did not have any interest in buying a new car but decided to look into the offer. The sales person (Jose Mendes ) was very pleasant and helpful, He made the transition easy for us and we walked out with a brand new Honda Accord. Jose went above and beyond with his service.
Christal
Jun 24, 2015
Words can't describe how easy Amine made my car buying experience. It is my third car that I have purchased from him- he is honest and goes above and beyond for his customers.
Christal
Jun 24, 2015
Words can't describe how easy Amine made my car buying experience. It is my third car that I have purchased from him- he is honest and goes above and beyond for his customers.
Nand123
Jun 24, 2015
Just picked up my new purchase, a 2015 Honda Accord, EX-L (6 cylinder). We began the process a few weeks ago and worked with Sales Rep. Gary Lee. From the beginning Gary answered our all our questions, worked to help us with the sale of our current car, and made the purchasing experience as seamless as possible. He never pushed us, spared us the usual useless sales spiel, and took ownership of all details quickly and efficiently. Having purchased several new cars over the years, this was by far the easiest purchase I have ever made. I would recommend Gary to anyway looking to purchase a Honda. The other members of the Boch Honda staff we worked with were very helpful as well.
happierhealthieryou
Jun 23, 2015
Buying a car can be stressful. I've visited multiple dealerships and was exhausted with the process. I had been looking at Honda-CRVs knowing they were a bit above my pay-grade but I was in love with the car. My sales Consultant Juldeh, greeted me with a friendly smile and made the experience well worth my while working with me to find the perfect car at an affordable price. I appreciate his customer service and going above and beyond. I did purchase the car and couldn't be happier.
Tythebuyer
Jun 23, 2015
Never really like writing a review but this is an exception. My wife and I has a great experience with Lee Segrain (sale person). He's honest, funny, and just a great person in general. Thank you Lee for helping us buy a car.
Happy Honda
Jun 22, 2015
I recently purchased a 2015 Honda Accord from Boch-Honda. This is the 6th vehicle purchased at Boch and the first Honda vehicle. I have driven 815 miles in the first week, with no surprises and happy with my choice. I was fortunate to work with Mike McShane the sales consultant. He was very helpful, polite and professional. No question was too crazy and he took the time to make the transaction as stress free as possible. The entire sales and service team have been great. The only reason for the "good" rating in the buying process was that they wouldn't give me the car for free..
Ty2016honda
Jun 22, 2015
Never really like writing a review but this is an exception. My wife and I has a great experience with Lee Segrain (sale person). He's honest, funny, and just a great person in general. Thank you Lee for helping us buy a car.
mark71
Jun 21, 2015
I went to Boch Honda on Thursday to try to purchase a vehicle. I was looking for a pre-owned CRV. I found one that I liked and I told the salesman that I was going to finance through my own bank. His managers came out with the high pressure tactics. They told me that I had to finance through Boch even tough I had already begun the process with my bank. So I agreed to try it with them. They come back with an interest rate of 12.63% so I told them no deal and that I would take my chances with my bank. When I asked why the rate was so high they told me that my credit score was 100 points less than it was when I checked it online just prior to my visit. So my bank calls me back on Friday with a loan that has an interest rate of 4.59%. So I decide to go with my bank. We call the insurance company and get everything squared away with them. All I need now is to go back to Boch and get a sales agreement and an RMV-1. Everything is going fine with the salesman today and then here comes yet another high pressure manager. He tells me that I HAVE to finance through them TODAY. I tell him that I already have financing through my bank but he keeps insisting that I finance through them TODAY! Not only was this a very high pressure tactic but he was also really rude and agressive about it. The experience was everything people hate about buying cars. The salesman I was dealing with was excellent but everyone else that I dealt with were terrible. I really wanted the car I was looking at and would still like to purchase it but it's almost like they don't want to sell it to me. These managers acted like it was my responsibility to make their experience pleasant instead of the other way around. Very unprofessional, I don't get it.After this review everything changed. Suddenly they were calling me and willing to work with me to make the sale happen. If they could have just treated me like this from the beginning this rating could have been 5 stars, but I can't ignore what happened initially. I did bump up their rating from 1 to 3 stars. We are very happy with the vehicle. Our salesman Juldeh Barrie was excellent and I would recommend him.
Mr. Driver
Jun 18, 2015
Working with Jose Mendes, the sales process was quick and easy. Jose was very accommodating, addressed all of my questions, was low-pressure, and walked me through the process from start to finish with no problems. I highly recommend working with him for a new car purchase.
LeeB
Jun 15, 2015
I purchased a 2015 Honda Civic on June 15th. The process was seamless. The Sales Rep Gary M. Lee was great. He was efficient and showed me exactly what I wanted. It was a pleasant experience and the time I spent there going thru the paper work was quick. I didn't feel like I was waiting around for ever. Gary was very friendly and I felt comfortable working with him. I have only had the car now for a few hours but I find it to be fun to drive and I couldn't be happier with it.
BochIsTerrible
Jun 15, 2015
Could have been a better experience. Had to jump through some hoops. Eventually able to resolve the issue, but had to stand by my guns.
dcdb34
Jun 13, 2015
We just purchased the Honda Odyssey at Boch Honda, where Juldeh Barrie took great care of us. He helped us to find exactly what we were looking for, and made the experience simple and enjoyable. We will definitely return to Boch Honda again for our next car purchase.
Judee
Jun 11, 2015
I just purchased a Honda Civic SI from Steve Winnett. Great salesman to deal with. I am in love with my new car!!! My first time buying a Honda and had a very good experience with Steve and the dealership. I highly recommend.
meg13
Jun 11, 2015
This was my second experience with Boch Honda and Garry Lee. I have had my car less than 24 hours and my cheeks hurt from smiling! Thank you Gary! See you in another 6 years.... :)
DD0614
Jun 10, 2015
Took three weeks to finally sign the deal. Lots of unnecessary time spent waiting at the dealership and on return phone calls from the team. Whole process was very frustrating. Often felt like those that were working with us were too busy to focus on details and it proved true when we found out that the numbers were wrong in the agreement and had to go back to the dealership, sign more papers and increase our monthly payments. Business office (Lucy) was very helpful but somewhere something got mixed up and caused a lot of headache for our family. Will not return or recommend Boch.
Leila
Jun 9, 2015
I am so thankful that I went to Boch Honda to buy a new car, the services they offered was excellent. A special thank you to my great sales man Amine Abad. Thank you for your time, for your patience. I am glad I found you. I am really happy with the purchase I made. Also, I want to give a big thanks to Hayden Ali for making the whole process of financing much easier. My whole experience there was wonderful.
subarudriver
Jun 8, 2015
Tried to purchase a used Subaru. We spoke to a salesman on the phone who assured us the car was still available. We drove an hour to get there, test drove the car, returned to the office, were about to pay. our salesman went to talk to the boss and another returned to tell us he already sold the car, then proceeded to walk away. No apology, didnt even try to sell us another car, just walked away.
Matty7874
Jun 8, 2015
Gary Lee and Marlon were super helpful and friendly and were able to help me get a new car lease setup in a timely fashion. I can easily recommend this dealership to any first time buyers and would gladly go back for any future Honda purchases.
gertie
Jun 4, 2015
the best experience I have ever had buying a car. They all listened to my wants and needs . Everyone was very informative and helpful. Would highly recommend
ahanna127
Jun 3, 2015
This is the third Honda my family has bought from Boch Honda within the past 2 years! We will keep coming back. Valentin did a wonderful job in making sure my vehicle was delivered in time. He was very attentive and pleasant! Thank you for another great experience.
CRVme
May 29, 2015
Gary Lee is honest and fair. No hard sell or bait and switch. He set my expectations and then met them. He is pleasant to work with.
yh95iegy103190
May 29, 2015
On Memorial Day I visited Boch Honda in Norwood with my dad to look for my first car. I've been out of college for a few years and finally had enough credit history to qualify. My family has done leases through Honda several times and have always had a good experience. On Memorial Day we met with Michael McShane. He was a great salesman who was both kind and knowledgable. He showed me the new Honda H-RV. He was able to thoroughly explain all the features and advantages of the H-RV. I have driven a CRV since I was 16 and was only familiar with that model. I test drove the vehicle that day with Mike and made the decision to go forward with signing the lease. I picked up the car today and Mike had everything ready when I arrived and walked me through the features of the car and helped me set up my phone. I highly recommend Boch Honda of Norwood and Mike McShane. We will be doing business with the dealership and Mike again in the future.
Ldamas
May 29, 2015
I purchased a 2015 Accord from Jose and the customer service was abosutely OUTSTANDING! He was extremely attentive from start to end and knowledgable about the Accord. His manager Chris and Howie from financing were also AMAZING! Thank you so much Jose, Chris and Howie! I would certainly recommend Boch and these gentlemen! Thank you,L. Damas
aerozeppelin
May 28, 2015
My girlfriend and I picked up our new 2015 Honda Accord LX from Boch Honda last night. Throughout the whole process, we worked with Gary Lee who was fantastic. He was knowledgeable of the cars and was very attentive to our needs. We kept coming back and asking for Gary because he was not pushy and actually seemed concerned about getting us the best value for what we needed. This was a welcome change from another dealership we visited where we felt held against our will and forced to listen to offer after offer, despite saying that we were not ready to make a decision. I would not hesitate to recommend Boch Honda or Gary Lee to anyone looking for a new car.
Matthew
May 26, 2015
After having several dealership car purchases under my belt, I feel I know a thing or two about the car buying process. Somtimes it's okay...and sometimes it's a horrible endeavor. I can say with all of my "experience" with these transactions, the best encounter I have ever had with a dealer was with my recent car purchase at Boch Honda. Specifically, Steven Winnett - my sales person - went above and beyond to answer any questions and provide information with an impressive combination of knowledge, honesty and personal experience. I would implore anyone considering a vehicle purchase to set up an appointment with him...he will definitely take care of you! Additionally, signing the final papers in the finance office was a breeze and was actually entertaining (I know...unheard of!). The folks at Boch Honda know their stuff and I recommend them to the utmost extent!
jose mendez
May 26, 2015
Excellent service very friendly treated us like family they give us a very good deal
HondaBuyerMass
May 26, 2015
After having several dealership car purchases under my belt, I feel I know a thing or two about the car buying process. Somtimes it's okay...and sometimes it's a horrible endeavor. I can say with all of my "experience" with these transactions, the best encounter I have ever had with a dealer was with my recent car purchase at Boch Honda. Specifically, Steven Winnett - my sales person - went above and beyond to answer any questions and provide information with an impressive combination of knowledge, honesty and personal experience. I would implore anyone considering a vehicle purchase to set up an appointment with him...he will definitely take care of you! Additionally, signing the final papers in the finance office was a breeze and was actually entertaining (I know...unheard of!). The folks at Boch Honda know their stuff and I recommend them to the utmost extent!
bigred
May 26, 2015
It was a excellent service very helpfull very friendly he give us a good deal on the car it was not expensive and they give us the car that we want it
NSS
May 25, 2015
Both Mark and Jose were very informative and gracious, talked straight (no super hype-y sales pitches), offered me a good price for the new car and my trade-in AND my complete coverage and helped expedite the process of registration so I could finish everything before leaving on tour. It all felt very clean and honest, and I trust that if I have any problems they will receive me in the same way as they did when I bought the car. Thank you, Jose and Mark.
AD2011
May 24, 2015
Thanks Michelle for helping me, everything went so smoothly. The best experience of car Buying, I totally recommend this place especially my salesperson Michelle because of her I was able to get a great price and the car of my dreams.
Jane
May 24, 2015
I purchased the new Honda HR-V from Boch Honda and had a very positive experience. I received a fair price for my trade-in, the new car, and the financing. I was very pleased. The process was very efficient. I went in Tuesday to test drive the car and drove out with the new car the same day. Amine Abad was the sales consultant and Haydn handled the financing for me. Amine look the time to go over the features of the the car with me and reminded me several times to call my insurance agent. Amine also ensured that a couple items I left in my old car were returned to me. Haydn made sure I had the proper temporary registration documents.
Jane
May 24, 2015
I purchased the new Honda HR-V from Boch Honda and had a very positive experience. I received a fair price for my trade-in, the new car, and the financing. I was very pleased. The process was very efficient. I went in Tuesday to test drive the car and drove out with the new car the same day. Amine Abad was the sales consultant and Haydn handled the financing for me. Amine look the time to go over the features of the the car with me and reminded me several times to call my insurance agent. Amine also ensured that a couple items I left in my old car were returned to me. Haydn made sure I had the proper temporary registration documents.
D's driver
May 19, 2015
Picking out a new car seemed pretty overwhelming for me since I had my previous car -also a Bock purchase- for over 12 years. It had obviously been a long time since I had to go through the process of purchasing one. My husband and I worked with Gary Lee at Boch Honda and everything went well. He was very helpful and answered all the questions that came up. We searched around other dealerships, but in the end we felt that they gave us the best price for the car we wanted. Loved being shown all the new features that had come along since my last purchase.
Mari17
May 19, 2015
My sales associate was Amine Abad he was pleasant and nice. He asked me what kind of car I was looking for and he got me into great car and he got me a great deal. He even got me all seasons car mats and dropped the car off at my job. Lucy from finance was also wonderful, she offered me some good deals, that I just couldn't resist. Overall my I had a great experience and I would definitely go back there for my next car in the future.
D's Driver
May 19, 2015
Picking out a new car seemed pretty overwhelming for me since I had my previous car -also a Bock purchase- for over 12 years. It had obviously been a long time since I had to go through the process of purchasing one. My husband and I worked with Gary Lee at Boch Honda and everything went well. He was very helpful and answered all the questions that came up. We searched around other dealerships, but in the end we felt that they gave us the best price for the car we wanted.
Betty123
May 17, 2015
We received a great deal. We were very pleased..This is our second car at tis dealership and their maintainece has been very god. We like their service coupons. The salesman was very friendly, and he was around our age. We felt very comfortable with him.
Happy me
May 15, 2015
i have a new Homda Pilot went for my sticker ...John McDermott was so friendly and pleasant I was impressed....I had horrible time with my last car and the whole dealership so I am truly hoping this will be the place to go....5 star treatment from John...thank you
LaurenK724
May 14, 2015
I was very nervous going in to look at cars - I hadn't owned a car or driven in several years (while living in downtown Boston). I worked with Steve and he was wonderful - very patient and knowledgeable. The whole process was quick and painless and I didn't feel rushed or pressured. I would highly recommend this dealership and Steve.
TimS.
May 13, 2015
I worked with Lenny to buy a used 2011 Honda Pilot to replace an Accord with 250,000 miles. Lenny was very knowledgeable about the card, easy to deal with, not pushy in the slightest, and a man of his word. This is the third car I've bought at Boch Honda, I'm sure I'll see them again after my next quarter million miles of travel.
deco33
May 13, 2015
Mike McShane is AWESOME!!! He made buying 2 cars at the same time enjoyable, relaxing and completely stress free. He worked with us to find what we were looking for. Mike was informative and direct which is so nice. We got a 2015 Honda Pilot and a 2012 Honda Accord. The manager Bob was very friendly and Marlin the Business Manager excellent to work with. Our total experience with Boch Honda was "OUTSTANDING".
deco33
May 12, 2015
Mike McShane is AWESOME!!! He made buying 2 cars at the same time enjoyable, relaxing and completely stress free. He worked with us to find what we were looking for. Mike was informative and direct which is so nice. We got a 2015 Honda Pilot and a 2012 Honda Accord. The manager Bob was very friendly and Marlin the Business Manager excellent to work with. Our total experience with Boch Honda was "OUTSTANDING".
usta
May 12, 2015
Purchased a 2015 Honda LX via internet pricing. Worked with an excellent team led by salesperson Gary Lee and Julianne Drowne of Finance. Thanks a lot!
Happy me
May 12, 2015
jose Mendes was just so kind. Pleasant and caring while I was buying my beautiful Pilot 2015. I would recommend him to everyone...car buying can be stressful and by the time all is said and done I'm. Not stressed I'm happy
DarlMae
May 8, 2015
Purchased 2015 ACCORD COUPE from Gary Lee at Boch Honda, Norwood and I really have to say to anyone car shopping: Please search for this sales representative, GARY LEE. Gary is FOCUSED on making the customer happy. He worked hard with me to get the car I wanted, payed attention to my questions and even after the sale was complete, sought to make sure I was comfortable with the car. Gary is down to earth...... a breath of fresh air - there was none of that pressure to buy that I have felt with other dealerships in the past. Also, Bill DeGeorgaklis and Deanna R. (last names spelling?) assisted with such patience and courtesy. Can't get over how it was KEPT SIMPLE: none of the going back and forth, repeatedly, between the sales rep and sales manager, with regards to the price. Nice to see someone like Gary Lee, who takes pride in their job. Really, he provided for a very, smooth car purchase, and I never knew this guy until the day I went into Boch, car shopping. Also, the Honda Accord Coupe is an excellent handling car with great style.
mari678
May 8, 2015
I just got exceptional help from Biff Fenerty who works in leasing management and conversion. Bif helped me work out the best deal for me, and it's one that wasn't even on my radar. This is way more than I expected and I'm thrilled. Thanks, Biff!
MC
May 3, 2015
My husband and I walk into the show room at Boch Honda and met the nicest salesman by the name of Syed Shah. We were really impress with his patience and knowledge of the cars that we were looking at. He didn't try to rush or influence us into buying but guided us through the process with such ease. Within a couple of hours we were driving away in a brand new Honda. What a great experince.
Angel1981
May 3, 2015
Purchased a 2015 Honda Ex via internet pricing. Worked with an excellent team led by salesperson Gary Lee and Julianne Drowne of Finance. Boch Honda honored the internet quote which made negotiations straightforward. I live in New York which does make the transaction complicated. However, Gary Lee worked diligently to ensure my vehicle was ready by planned pick up date. He worked very closely with Deanna to ensure all details were completed both thoroughly and on time. In summary, Gary, Julianne and Deanna made an outstanding team! I would therefore highly recommend Boch Honda for combination of cost competitiveness and excellent customer service.
Angel1981
May 3, 2015
Purchased a 2015 Honda Ex via internet pricing. Worked with an excellent team led by salesperson Gary Lee and Julianne Drowne of Finance. Boch Honda honored the internet quote which made negotiations straightforward. I live in New York which does make the transaction complicated. However, Gary Lee worked diligently to ensure my vehicle was ready by planned pick up date. He worked very closely with Deanna to ensure all details were completed both thoroughly and on time. In summary, Gary, Julianne and Deanna made an outstanding team! I would therefore highly recommend Boch Honda for combination of cost competitiveness and excellent customer service.
tiwat
May 3, 2015
The staff were all courteous and answered all my questions and spent time explaining the different aspects of the car. They were patient and helpful so that I felt very comfortable with the vehicle before I took it for a test drive and also again before I was ready to drive it home.
Ren01
May 3, 2015
Edmunds.com promise price was honored. No pressure, no hassle. Steve Winnett was our Sales Consultant. He was professional and quick to chuckle; he made our new car buying experience a very pleasant experience. I highly recommend Boch Honda in Norwood.
dbart
May 2, 2015
I had an easy buying experience - Fast, efficient, no hassle, no need to bargain. Stuck to the truecar.com offer. Mike was friendly and very knowledgeable. Car was ready as promised.
dbart
May 2, 2015
I had an easy buying experience - Fast, efficient, no hassle, no need to bargain. Stuck to the truecar.com offer. Mike was friendly and very knowledgeable. Car was ready as promised.
Astibches
May 1, 2015
Our only experience with Boch Honda was when we bought our first car in April 2015. We were apprehensive because we had been to another dealership the day before and had an awful experience. When we met Edison at Boch Honda we told him we had no intention of buying a car that day. He told us that he would listen to our concerns and needs and answer our questions before looking at any cars. We told him we had a strict budget and he showed us what was in our price range. My boyfriend and I had forgotten our licenses (ironically) so Edison drove us in the car to show us the features and how the car rode. He showed us every inch of the car and its features and told us about the standard warranties. Again, we had not planned on buying that day but we loved what he showed us so we put a deposit down. It took my boyfriend and I a few days to get our trade-in vehicles and insurance ready and Edison patiently helped us through the process. He was easy to get a hold of and kept in contact with us to make sure we were happy. We knew we wanted to buy a buy car from Edison because we felt he was looking out for our best interest, he was never underhanded. Not to mention he's a genuinely nice person and very knowledgable. We will absolutely be back to buy a second car! If you are looking to buy a car at Boch Honda and you want professional, reliable, courteous service, ask for Edison!
Hashim03
May 1, 2015
I am Tabinda Bukhari.last week I bought a new Honda CVR from Boch Honda.Syed Shah was my sales person he is very nice and cooprative.he did a good job.he is a great dealer,nice guy and very honest and loyal to his job.my experience with him was very smooth,wonderful and satisfied.yes I got a great price too.i think my decision to buy a car from Boch Hond was good and right.Thanks alooooooooooooot Boch Honda.it was an outstanding experience.
Helenv
Apr 30, 2015
Wanted to turn in our leased CRV early because we were already significantly over the mileage AND trade up to a Pilot. Went to Bif Fenerty at Boch in Norwood and he worked out a great deal. We love our new Pilot and the monthly payment. Also couldn't have asked for a smoother experience.
William H.
Apr 29, 2015
Honda family since "day one" over two decades ago. Have purchased a handful of honda's of all types, but never cared where i went as long as i got great deal. This past weekend I went into Boch honda and had a great experiences buying a new Pilot from Mike McShane. Mike was great, listened and then offered some great insight. I knew within 15 min that i was going to buy a car from him. Great dealer, great guy, and yes, i got a great price.
"Loyal Honda Buyer"
Apr 29, 2015
"Loyal Honda Buyer" I am a loyal Honda buyer (6 in a row). But until now I was not loyal to to a dealer, as I purchased 5 Honda vehicles from 5 different dealers ..based on price. I just bought new pilot from Mike McShane at Boch in Norwood. Mike was knowledgeable like most representatives, but I got the sense that he was not trying to "sell" me a car, but rather put me into the right car for a fair price (where both sides, get a little something). I know I will being buying a number of Honda's going forward ... first stop Mike at Boch. Bill H. More Employees dealt with Mike McShane
luvmyhondacrv
Apr 29, 2015
I want to let you know of my car buying experience at Boch Honda in Norwood, MA. I met with my salesperson Mike McShane who is very experienced and knowledgeable of Honda cars. He was very patient with all of our questioning and models of Honda cars. He got us a great deal and we love our new Honda CR-V! If you are in the market for a new Honda, be sure to see Mike McShane
Angelo
Apr 28, 2015
Over the last 12 years and 4 Honda's, we have had nothing but amazing experience. Everyone there knows my family. I could not imagine not calling on the service team for my vehicle needs. They have never let us down. Keep up the amazing job!! Thank you always
happy customer
Apr 28, 2015
I can honestly say I never thought I would be a repeat customer when buying a car but I am now! I have now bought three Hondas from Mike McShane at Boch Honda, Norwood. Love the new CRV, the service is top notch and the followup after purchasing my cars has been impressive.
Angelo
Apr 28, 2015
Over the last 12 years and 4 Honda's, we have had nothing but amazing experience. Everyone there knows my family. I could not imagine not calling on the service team for my vehicle needs. They have never let us down. Keep up the amazing job!! Thank you always
sgomes123
Apr 28, 2015
Gary Lee made my used car purchase a very smooth and comfortable experience. From the moment we met, as well as throughout the purchase, Gary Lee did everything he could to make it a hassle free experience. He addressed, each of my concerns, in a professional and timely manner. He is the reason I would not hesitate to go back again or recommend the Boch, Norwood dealership to a friend. Thank you, GARY. Steve G
Bill H.
Apr 28, 2015
I am a loyal honda buyer (6 in a row). But until now I was not loyal to to a dealer, as I purchased 5 Honda vehicles from 5 different dealers ..based on price. I just bought new pilot from Mike McShane at Boch in Norwood. Mike was knowledgable like most representatives, but I got the sense that he was not trying to "sell" me a car, but rather put me into the right car for a fair price (where both sides, get a little something). I know I will being buying a number of Honda's going forward ... first stop Mike at Boch.Bill H.
customer333
Apr 27, 2015
Excellent prices for a dealership of this size... Took my car for an oil change and it only took 25 mins to get it back!
sf123
Apr 27, 2015
I negotiated the purchase of a 2015 Honda Civic online. Mike Willhauck and Alyssa Quinn were both very helpful in this process. When it came to signing the paperwork and picking up the car, I had a great experience with Lenny Shaul and Julianne Drowne. Everyone was professional, friendly, and efficient. I was also impressed by the price that Boch Honda was able to offer me, and so far (100 miles later) my vehicle has been flawless.
Scott L
Apr 27, 2015
Gary Lee was very pleasant to work with. He has been doing this for a while and it shows. His professionalism yet no pressure approach made the car buying experience seamless. Before I knew it, I was on my way in the car of my choice. He made each step of the process extremely low stress. He made it clear to me that he enjoys interacting with his customers. I would not hesitate to go back again. Thank you, Gary! Scott L
HAPPY2000
Apr 27, 2015
Glenn was the best!! he took my car, checked what needed to be done on it and called me when it was done... extremely good service and great sense of humor!Thank you Glenn!
gone1
Apr 27, 2015
I can honestly say I never thought I would be a repeat customer when buying a car but I am now!I have now bought three Hondas from Mike McShane at Boch Honda, Norwood.Love the new CRV, the service is top notch and the followup after purchasing my cars has been impressive.
sf123
Apr 26, 2015
I negotiated the purchase of a 2015 Honda Civic online. Mike Willhauck and Alyssa Quinn were both very helpful in this process. When it came to signing the paperwork and picking up the car, I had a great experience with Lenny Shaul and Julianne Drowne. Everyone was professional, friendly, and efficient.I was also impressed by the price that Boch Honda was able to offer me, and so far (100 miles later) my vehicle has been flawless.
lorim
Apr 25, 2015
My name is Lori, my lease was about to expire so I made an appointment with Bob Fenerty at Boch Honda to lease another Honda Civic. This is my fourth car Ive leased from Bob at Boch, he is terrific. Every time I go to him he takes the time to explain all of my options as well as my wants and needs in the vehicle. I do not like dealers who push stuff on you, not at Boch, Bob could not make me feel more comfortable. He also took the time to call me within a week at home to make sure I was satisfied. I recommend Boch Honda and Bob Fenerty when you need your next vehicle. Lori
Lorent
Apr 25, 2015
I was looking for a bigger and newer vehicle so i decide to go to boch honda. I had a great experience. I made an appointment with Edison Morales. He is a great seller, very patient and dedicated to his customers. He help dicide for my new car. Im so happy with my new car and loved their service.
dwb
Apr 24, 2015
I stopped into Boch Honda in Norwood one night last week just to get some info on leasing a new Honda Accord Sport. I had been going to Bernardi in Natick for years (customer since 1996), but my recent experience with Bernardi was not positive, so I thought I'd stop and see what Boch Honda had to offer. Having been leasing Accords since 1996, I explained to Sales associate, Mike McShane, exactly the car and the deal I was looking for and I ended up driving home with 2015 Accord Sport that night. Mike and the rest of the staff at Boch Honda were great; they made the entire process seamless. I'll definitely be going back to see Mike and Boch when it's time to lease again.
LindsayR
Apr 22, 2015
We recently bought an Odyssey at Boch Honda. The process was smooth, our salesman, Amine, was knowledgeable and patient with our ongoing deliberations. We are very happy with the vehicle.
Don G.
Apr 21, 2015
Went to Boch at my lease end, wasn't sure if I wanted to continue leasing Honda's. Made an appointment with Juldeh Barrie, at Boch to turn lease car in and see what was available from Honda., Juldeh provided great, efficient service from start to finish, no pressure, just attentive service, so I leased another Honda. He made the car leasing/buying experience easy and painless.
Audrey and brian
Apr 21, 2015
Our only experience with Boch Honda was when we bought our first car in April 2015. We were apprehensive because we had been to another dealership the day before and had an awful experience. When we met Edison at Boch Honda we told him we had no intention of buying a car that day. He told us that he would listen to our concerns and needs and answer our questions before looking at any cars. We told him we had a strict budget and he showed us what was in our price range. My boyfriend and I had forgotten our licenses (ironically) so Edison drove us in the car to show us the features and how the car rode. He showed us every inch of the car and its features and told us about the standard warranties. Again, we had not planned on buying that day but we loved what he showed us so we put a deposit down. It took my boyfriend and I a few days to get our trade-in vehicles and insurance ready and Edison patiently helped us through the process. He was easy to get a hold of and kept in contact with us to make sure we were happy. We knew we wanted to buy a buy car from Edison because we felt he was looking out for our best interest, he was never underhanded. Not to mention he's a genuinely nice person and very knowledgable. We will absolutely be back to buy a second car! If you are looking to buy a car at Boch Honda and you want professional, reliable, courteous service, ask for Edison!
TylerTy
Apr 19, 2015
I'm very excited for my new Civic I got to take home Thursday. My mom and I were both looking for Civics and Jose Mendes went above and beyond to get us each a great deal and hand us the keys as quickly as he could. I'll definitely be coming back to Boch Honda, and Jose for my next upgrade!
Looking for a car...
Apr 19, 2015
My experience with this dealership was odd and awkward...went in this morning and was assigned to work with Dennis. He seemed annoyed that he had to help a customer since they had just opened up (it was 10:20 AM and the open at 10:00 AM). Shared with me that he was not supposed to be at the top of the list, but other sales people had not shown up yet. But, "I must not be in retail" otherwise I would understand. He also seemed put out that I did not know their stock number...made the statement that "he did not go to college to sell cars". At first, I thought he might be joking, but he was not...When we started walking to retrieve the car, he was still complaining about being behind from yesterday and having to work with someone just after opening up. At that point, I decided to leave...it could only have gotten worse and I did not want to spend $20K+ there. Maybe they don't work on commission there...I wouldn't know, since I don't work in retail...
TylerTy
Apr 18, 2015
Buying my first Honda was super and easy and less stressful thanks to Jose Mendes. Jose was very patient and really helped us with finding the perfect car for my mom and I.
Tinlin
Apr 17, 2015
We went to test drive a Honda Pilot since we were thinking of trading in our car. Gary Lee was an exceptional representative of his company. He was knowledgeable and was able to explain several options that were available to us. He was honest and did not make us feel pressured. Although we decided to hold off on our decision to purchase the car, we will absolutely go back to see Gary when it is time to get a new Honda.
Jesusnow
Apr 16, 2015
Always bring my car here for oil changes and when it breaks and every single time I go they always treat me like family! My car has almost 200,000 miles and I have not brought it to any other dealer since I bought it!
HAPPY2000
Apr 16, 2015
WENT THERE FOR AN OIL CHANGE THINKING I WAS GOING TO SPEND 60 DOLLARS BUT I RECEIVED A COUPON FROM THE SERVICE GUY AND ENDED UP PAYING ONLY 24 DOLLARS... THE SERVICE WAS QUICK AND THE STAFF WAS VERY WELCOMING.THANK U!!!
Barbara Heifetz
Apr 16, 2015
I just want to take this opportunity to let you know that Jose Mendes gave me one of the best leasing experiences I have ever had. He knows his stuff. It was a pleasure dealing with someone who knows how to treat a potential customer. Because of Jose I just leased a 2015 Honda Accord at Boch Honda. I would recommend him to all my friends ! He is the best !!! Easy leasing, no aggravation. Found me the exact car that I wanted. A pleasure doing business with Jose...
MarkManey13
Apr 15, 2015
Just drove home my brand new 2015 Honda Accord EX-L. I knew I wanted to lease, I ran the numbers myself and I even have friends that work in the industry that ensured me I could get the numbers I wanted. I worked with Gary Lee and I showed him the numbers my friend and I ran and I told him if he could beat it (or at least match) I would do it on the spot. He agreed that it was possible to do and was extremely honest the entire time. No high pressure sales tactics, no BS, just told me how it was. From the time I walked in to the time I walked out with signed papers, no more than 35 minutes passed. This was BY FAR the easiest and most painless experience I've ever had getting a car.The finance guy Hayden (I think was his name) was also a straight shooter and was very honest and up front with me when going over the final numbers. I think I'll always go to a Boch dealership until proven otherwise. Thank You all!!
jacosta1617
Apr 10, 2015
I bought my car here and I came in for my free oil change and Joe (Joseph Todaro) from Service was great! This is my first honda accord and he taught me things I didn't know about it. I would definitely ask for him again.
MoveTheMetal
Apr 8, 2015
I came to Boch Honda with a friend of mine who was looking to buy a Honda. I was there because I've worked in the car business for years and wanted to make sure my friend wasn't taken advantage of. I have to say I was pleasantly surprised. I was greeted by a pleasant receptionist who asked that Jose Mendes work with us. We told him the features of the car we wanted, he quickly got the car, showed it to us, and we sat down to talk price. I asked for what I thought was a very good deal, and just a few minutes later we came to an agreement that I felt was excellent and easy. We made small talk while getting our paperwork done, and then we sat with Rik in finance. Rik was quick and easy with the paperwork and didn't get pushy with upselling of extras, just explained what options we had and asked what we wanted. We added the protections we wanted, again at very fair prices, and wrapped things up. Things were ready as promised the next day, and in the end there weren't any issues whatsoever. As someone who worked for a direct competitor to Honda, I was half looking for something to complain about throughout the whole process, but truthfully the process was simple, straightfoward, and efficient. I would absolutely refer Jose Mendes again and thank him for a no BS experience.
Sourbha
Apr 6, 2015
Gary Lee was an awesome person to deal with! He understood our needs, was patient and catered to what we asked for! The scheduler messed up the appointment, but Gary was cordial and friendly. He not only showed us most of the inventory but also allowed us the test drive!Thanks much for a wonderful car buying experience! This is our second car with Boch and we will continue to buy more only from them.
libby
Apr 5, 2015
Patients and kindness are not words you might associate when you think of a car salesman . . . but thats what I needed, and Gary Lee picked up on that right away when we explained our situation to him. Our 2003 Honda Odyssey had been totaled in an accident the week before, and we were not financially ready to by a new car any time soon, and yet here we were walking into a car dealership. I was more sad than excited. To say he was patient is an understatement thats why I added kind. He saw how upset I was, and he wanted to help us out and make this as easy as possible for us. He spent so much time with us, he showed us every used Honda CRV in the lot, within our price range (which they had a huge inventory). He was very knowledgeable, answering all our questions, cars have changed a lot since 2003! We narrowed it down to two, he never put pressure on us to make rush decision, he just gave us more information to help us make an informed decision that was right for us. In the end we ended up in a car Gary found for us, and it was perfect for what we needed. Whatever the situation you are in I think Gary Lee can help you find the car you need, because he takes the time to know you! And believe me thats the kind of sales person you want!
libby
Apr 4, 2015
Patients and kindness are not words you might associate when you think of a car salesman . . . but thats what I needed, and Gary Lee picked up on that right away when we explained our situation to him. Our 2003 Honda Odyssey had been totaled in an accident the week before, and we were not financially ready to by a new car any time soon, and yet here we were walking into a car dealership. I was more sad than excited. To say he was patient is an understatement thats why I added kind. He saw how upset I was, and he wanted to help us out and make this and easy as possible for us.He spent so much time with us, he showed us every used Honda CRV in the lot, within our price range (which they had a huge inventory). He was very knowledgeable, answered all our questions, cars have changed a lot since 2003! We narrowed it down to two, he never put pressure on us to make rush decision, he just gave us more information to help us make an informed decision that was right for us.In the end we ended up in a car Gary found for us, and it was perfect for what we needed.Whatever the situation you are in I think Gary Lee can help you find the car you need, because he takes the time to know you! And believe me thats the kind of sales person you want!
daniellebing
Apr 4, 2015
Gary Lee was the best car sales man I have ever met in my 49 years.I am a professional sales person. I work at Sotheby's International real estate in Boston and am in the to 10% of all the real agents in my company. I am quite used to mediocre sales people...to say the least.Gary Lee, from the minute I met him, was professional, friendly and informative.I am used to spending hours in car dealerships and was pleasantly surprised at what a quick and painless this process was with Gary.I am in a position, with my job that frequently deals with many relocations, to recommend a car dealership as well as a trusted sales person. You can be sure that I will not only recommend Gary Lee at Boch Honda in Norwood, but will put him on the official Sotheby's preferred vendor list.I am very impressed with the service I received this week!
riddler77
Mar 29, 2015
I started my experience by telephone shopping the best price on a new CR-V. No other dealer was within $400, and even the price match guaranty guy said they were sorry, they could not meet it. I went to the dealership the next day with two cars to trade. We negotiated on those and reached a great conclusion and deal. It was important that there was no pressure from Amine Abad, my salesman. He explained all the features of the vehicle in a very straightforward manner and was extrememy knowlegeable. He took the time to be sure I knew exactly what I was buying, including the test drive experience. After we made the deal he cleaned out both cars and put my essentials in place in the new one. All this hile Hayden Ali gid a great job with the finace details. I was told to come back in two days to get my registration and sticker. That occurred today, but before I left my house Amine called to say the registration was done and to come in at my convenience. All in all, this was by far the best car buying experience I have had, and I just became a senior citizen.
Stacy
Mar 28, 2015
I just had a fabulous experience with Lenny Shaul at Boch Honda. I went in to get a new CRV and the experience was seamless. He was honest and helpful, and extremely knowledgeable about the cars. If your going to Boch Honda, ask for him. I checked out with Julianne, and she was speedy and very nice.
stacy24
Mar 27, 2015
I just had a fabulous experience with Lenny Shaul at Boch Honda. I went in to get a new CRV and the experience was seamless. He was honest and helpful, and extremely knowledgeable about the cars. If your going to Boch Honda, ask for him. I checked out with Julianne, and she was speedy and very nice.
RL
Mar 26, 2015
Our sales rep Mike McShane did a great job dealing with our sale. He helped us through with the trade in, Gave us a fair price and follwed through afterward to make sure things were going ok.
Bill W
Mar 26, 2015
Bought a new Honda Pilot Touring this week at Boch Honda - Gary was my sales rep - what a great experience. Gary was extremely friendly, honest and just an overall great guy to work with. I received a very fair price on my trade and an unbeatable price on the new Pilot.I would highly recommend going down to Boch Honda and asking for Gary - he will take care of you.Bill in Hanover
driscollwebdev
Mar 23, 2015
I had inquired online about a pre-owned Odyssey Touring earlier in the week, and showed up today without scheduling an appointment beforehand. Despite that and the fact that the place was packed with customers, we were seen right away by Lenny. Lenny was friendly and approachable, and immediately helped us take the exact vehicle we had inquired about for a test drive. After the test drive, completing the sale was quick and painless, both with Lenny and with Hayden Ali in the business office. I would absolutely recommend Lenny, Hayden, and the Boch team.
driscollwebdev
Mar 22, 2015
I had inquired online about a pre-owned Odyssey Touring earlier in the week, and showed up today without scheduling an appointment beforehand. Despite that and the fact that the place was packed with customers, we were seen right away by Lenny. Lenny was friendly and approachable, and immediately helped us take the exact vehicle we had inquired about for a test drive. After the test drive, completing the sale was quick and painless, both with Lenny and with Hayden Ali in the business office. I would absolutely recommend Lenny, Hayden, and the Boch team.
Florence Reddish
Mar 17, 2015
With dread I entered Boch Honda. My car was 9 years old and I had put off purchasing a new car due to the feeling of manipulation I felt every time I entered an automobile dealership. Just the thought of negotiating with a car salesman intimidated me. After a few minutes with Gary Lee, my fears vanished. Gary listened attentively to me and gave me a few suggestions. The situation seemed similar to others I have had with my doctor, dentist, and financial advisor. I looked at a few cars and quickly found one I liked. Like other professionals, Gary did not play games with me when it became time to negotiate. There were no uncomfortable feelings of being manipulated or pressured by a car salesman. I feel fortunate because buying a car is usually a horrible experience. Gary was very pleasant and knowledgeable; he took the stress out of buying a car. Gary Lee is truly an asset to your company.
Tonypom
Mar 14, 2015
I brought my car here from Westboro, with a Honda dealer a mile away, because I believed Boch would do a good job. My engine block cracked and twice 1 of the 2 engine mount bolts put in to secure the engine came loose. One whizzed around inside the new engine block and one fell off. This resulted in 2 tows - and dangerous situations. The last time in at the dealer, Penny in service said she'd make sure the missing bolt was replaced because I made sure to ask twice. She said yes both times. I ended up bringing my car to my local mechanic for an oil change about 2 weeks later for the mechanic to discover they never put the bolt back in (he put it in for free without even asking!) I had been driving around with an engine cantered to the side. If it broke loose it would've been extremely dangerous and extremely costly. Not only was this a job done terribly, but I was treated badly by Penny, who lied and was rude, and by Joe in service, who was extremely rude on the phone when I called in after breaking down the second time. He doesn't like to listen it seems. After such a bad experience, I contacted Joe Wieners, the service manager. He tried to pass me off to a different service manager which was a big to-do. The complicated hierarchical web of staff slowed things down immensely. It's almost purposely complicated. Anyway, it took several calls over a 2 week period to finally get Joe back on the phone. He then proceeded to say he tried calling numerous times off my 3 voicemails, which he didn't because my phone is always on me for work. He also said they couldn't help me because the decision came from way up above him. When I asked who was above him to speak with, he said he was it, there is nobody else. Confusing, huh? Boch Honda is a running a terrible operation and I will never go to any Boch location again due to this experience. You can learn it the hard way on your own or you can save yourself a headache and try someone else from the start.
D. Junior
Mar 7, 2015
I started my experience by telephone shopping the best price on a new CR-V. No other dealer was within $400, and even the price match guaranty guy said they were sorry, they could not meet it. I went to the dealership the next day with two cars to trade. We negotiated on those and reached a great conclusion and deal. It was important that there was no pressure from Amine Abad, my salesman. He explained all the features of the vehicle in a very straightforward manner and was extrememy knowlegeable. He took the time to be sure I knew exactly what I was buying, including the test drive experience. After we made the deal he cleaned out both cars and put my essentials in place in the new one. I was told to come back in two days to get my registration and sticker. That occurred today, but before I left my house Amine called to say the registration was done and to come in at my convenience. All in all, this was by far the best car buying experience I have had, and I just became a senior citizen.
DJRusso
Mar 5, 2015
Digging my new Honda.. Thx to Tom Grover for setting me up & getting me out of a jam! Highly recommend! DJRusso
Angel Lopez
Mar 2, 2015
I just bought a 2015 Pilot from Boch Honda, and my experience was once again exceptional. This is the reason I keep going back. I highly recommend that you go to Boch for your next car buying and service experience. I've been doing business with Boch for over 10 years and they are AMAZING!!!!
john
Feb 22, 2015
If you give them your number they will harass you for weeks poor way of selling a car very unprofessional
chrislaurie
Feb 22, 2015
Mark Doran, the general manager for the Boch Norwood location is truly a stand up guy. He was on vacation when I had gone in to purchase a vehicle that I had negotiated a price for via the internet sales department. Unfortunately, when I arrived to purchase the vehicle the floor manager refused to honor the sale price because they accidentally quoted me a price for a model trim lower then the vehicle I went in to purchase. This was a huge difference and a financial loss they weren't willing to take. I spoke with Mr.Goulette, the director of Boch Norwood and Westford and with a senior sales rep named Danielle and they could only offer an apology. They refused to honor the sale price that was clearly confirmed via email on several occasions. When Mark Duran returned from vacation he called me when heard of the shenanigans. Mark's first words where, "I agree with you.." he then apologized for how I was treated and honored the sale price I had negotiated. In addition, without even seeing my trade, he gave me what I wanted which was considered a very high value. Repeatedly, Mr. Doran apologized and stated he just wanted to make me happy. He related that he was a consumer too and that his people should have done the right thing the first time I came in. In addition, Lenny Shaul was my salesperson who was just so accommodating both times I showed up to purchase the vehicle. He gave me his personal cell number so that I could reach him. He was very thorough and worked hard to get me out as quickly as he could. Financing was quick and easy too. Boch has definitely redeemed themselves in my eyes. Initially, I submitted a negative review but have now revised the review. I just purchased my 3rd vehicle with Boch since 2005 and would do so again. As always, do your research first and go in educated on the vehicle you are purchasing and you will get the best price and great customer service.
saramcmahan
Feb 19, 2015
Went down to Boch Honda in Norwood on Presidents Day Weekend, and was not disappointed. I got a great deal on a 2015 Honda Civic LX - a low price & a low interest rate - even with a complicated lease trade-in to deal with and a less than perfect credit score. I was in and out of the dealership in under 2 hours, and was able to pick up my new car on the first business day of the week. Mark, Gary, & Eric are all great guys, and made the car buying experience more fun than it has any right to be. And I love my new car - it's so much more luxurious than Civics used to be. If you haven't been in a Civic in a couple years, I highly recommend a test drive. The new models give you a 30K+ feel for a sub-20K price tag.
saramcmahan
Feb 19, 2015
Went down to Boch Honda in Norwood on Presidents Day Weekend, and was not disappointed. I got a great deal on a 2015 Honda Civic LX - a low price & a low interest rate - even with a complicated lease trade-in to deal with and a less than perfect credit score. I was in and out of the dealership in under 2 hours, and was able to pick up my new car on the first business day of the week.Mark, Gary, & Eric are all great guys, and made the car buying experience more fun than it has any right to be. And I love my new car - it's so much more luxurious than Civics used to be. If you haven't been in a Civic in a couple years, I highly recommend a test drive. The new models give you a 30K+ feel for a sub-20K price tag.
Tom F
Dec 3, 2014
I went to a dealer close to my home and could not get a deal done as they would not pay me enough for a trade in. Traveled to Boch Honda and had a great experience with Michelle. I told her what I would like to pay for a new Honda CRV and a trade in price for my vevicle and within 10 minutes we closed the deal. Michelle was very informative and pleasant and I felt absolutely no pressure. I would recommend Boch Honda and Salesperson Michelle to anyone who is looking for a new vehicle.
fitzx12
Dec 3, 2014
I went to a dealer close to my home and could not get a deal done as they would not pay me enough for a trade in. Traveled to Boch Honda and had a great experience with Michelle. I told her what I would like to pay for a new Honda CRV and a trade in price for my vevicle and within 10 minutes we closed the deal. Michelle was very informative and pleasant and I felt absolutely no pressure. I would recommend Boch Honda and Salesperson Michelle to anyone who is looking for a new vehicle.
DC-luvinmyhonda
Dec 1, 2014
I had been searching on Cars.com for a used car and I had a few favorites listed. I had owned a Honda Accord years ago and was interested in purchasing another one. I am so very happy that I came across a used 2013 Honda EX-L with only 9200 miles! (more like new)... I was overjoyed that it also had heated (leather) seats, moon roof, cameras, and a great sound system...plus.. the color ..champagne pearl!! What made everything come together so nice and quick was the great customer service I received from the Boch Honda staff; my sales consultant Amine Abad and Business Director, Eric Lagone. They didn't pressure me and answered all my questions. They processed all the paperwork, registry, etc and had the car immediately available for me. Amine even drove it to my home for more convenience for me. I can't thank them enough! I am over-the-top satisfied with the whole process and I love, love driving my new Honda Accord!!!
PanR
Nov 26, 2014
We were shopping for a new SUV for my wife to replace her old Forester. We were between the new Forester or the Honda CRV, so we first visited Boch Honda as well as a Subaru dealership to test-drive both cars before making a decision. We first walked into Boch Honda on a Sunday morning without making an appointment beforehand. Gary Lee, our sales associate greeted us and we explained that we were not ready to make a purchase but just wanted to do a test-drive. Gary quickly got us a 2015 CRV at the trim level we wanted and got us on the road to try it out. He was very patient and answered all our questions and in the end didn't try to persuade us to make a decision that day but rather encouraged us to test drive the Subaru as well and come back if we decided that we liked the CRV best. To cut a long story short we came back a week later. Gary found us the car we wanted, he gave us a fair price both for the CRV as well as our trade-in, without any unnecessary haggling and got us out the door with a brand new car within a mater of a few hours. Overall it was an excellent experience for us and we highly recommend Boch Honda and Gary Lee to anyone who is interested in buying a new Honda.
Jeremy Phillips
Nov 22, 2014
Quick and painless. Gary Lee was great and got me in a car that I wanted without any hassle. Would highly recommend Boch Honda and Gary as a salesman.
saurabh.khatiwada.9
Nov 18, 2014
it was a nightmare going there today. it looked like they fired all friendly people who used to work there. i have been there couple of times before but today everything was different. wouldn't recommend at all.
Steve
Nov 12, 2014
I looked at a used VW. They understandably didn't know much about the vehicle and thankfully didn't pretend they did. I didn't end up buying, but that had nothing to do with the dealer.
John and Mary
Nov 2, 2014
We had bought a certified used Honda Pilot about 8 years ago from Boch Honda. Very satisfied. Our salesman was great (Tom Ryback). We liked him so much that we contacted him again recently when we needed a commuter car. He was exceptional, taking the time to show us everything and answer all our questions. Once again we are happy with our purchase. A no hassle, fun experience. We love our new Civic. Thanks Tom and Boch Honda!
Nick
Oct 28, 2014
Went to Boch Honda among other dealerships looking to get a new car. Other dealerships lived up to the car dealership caricature's. Cheap suits and pushy language and sales pitches. Gary L. was none of that. Understood that, "I'm just looking" means I'm looking and not to be pushy. He's the reason I came back to Boch honda. fantastic team. Fantastic job by Gary.
Liza Cason
Oct 20, 2014
An absolutely gorgeous Red Ford F150 was purchased for me from Boch~Honda last week. The truck is stellar & I could not be more thrilled. And although that's important, an integral part of the buying experience stemmed from the salesman, Oltion Kico. Such a great guy and is someone that I HIGHLY recommend you ask for when you are looking to buy your next vehicle. He offered NO pressure, answered all questions, was very friendly.... and this is 180 degrees from the typical 'smarmy car salesman' all of us have or dread dealing with. As a result, I can't recommend him highly enough. Finally, the dealership is somewhere you absolutely should consider going to buy your next vehicle from ~ even if it's a distance because it's worth the drive. ** Footnote: We were pleasantly surprised initially entering the dealership because the first person we met wasn't the salesman, it was the sales manager Mark. How professional is that! Plus he's so animated and such a fun guy!
Honda117
Oct 20, 2014
Isaac Jordan is by far the most incredibly amazing car enthusiast/salesman I have ever met before in my entire life! From the second I walked in the door to this moment, he has stayed on top of every single fine little detail to my car purchase. It has literally been a blessing to finally have found someone who I can say if my go to car guru for life! I purchased my 2014 Honda crv exl from him, he made the process as painless as humanly possible and stressed great care for each and every one of my million concerns. I'm not going to lie I travel a lot so buying a new car happens more often than not for me, and I usually dread having to go through the buying process, having 6 Hondas prior, and 3 different sales people along the way not one has ever impressed me as much as Isaac did. He knows literally everything there is to know about every fine detail of the Honda brand and actually gets excited sharing his knowledge with you. He makes sure you know everything that it going on at all times and works extremely hard to make sure not only that the deal is right to expectation, but to really make sure the car you have in kind fits your lifestyle perfectly. With all that being said if you plan on buying a Honda, and you are stopping by Boch, I would most certainly recommend Isaac across the board to family friends and then some. Great guy, great personality, fun to deal with, super knowledgable of the brand, zero pressure, and a team leader in my eyes. I look forward to my next visit to the dealership knowing that even though I'm buying a Honda, Isaac will be there to assure that I receive literally first class car buying service and treatment. Can't stress it enough, HE IS AWESOME!!!
Flora Xue
Oct 1, 2014
Thank you Simon, we really appreciated your help and we love our Accord.
LX
Oct 1, 2014
This is our first Honda, we are satisfied with the service and the price. Thank you Boch Honda, Thank you Simon!
Stan
Aug 31, 2014
Tom was a fantastic dealer he fulfilled every need
KLuke
Aug 30, 2014
Went to boch honda on a very hot day to look at the civics. Tom Rybek was not even our salesman yet, but offered up bottles of water anyways. He then offered us a test drive and gave us great details about the car. He was the best salesman I have ever worked with. Will definitely be recommending him to everyone!
R.L. Morris
Aug 10, 2014
Too often, customers report when they had a bad experience and keep their good experiences to themselves; I want to report on one of those GOOD experiences this one at Boch Honda in Norwood, MA. My salesperson, Gary, at Boch Honda was friendly, knowledgeable, and at all times professional and courteous. Boch Honda was the first dealership we went to in our search for a Honda Civic or Honda Fit, and so we fully intended to look for a time, then go see inventory at other dealerships as we "shopped around." Gary understood this, and politely asked what else we might be looking for that would be more than what we had found already in the 2013 Fit we seemed to like. We said we didn't have anything really more that we were seeking but we wanted to do our due diligence and continue to look. He struck the perfect balance between encouragement to buy from Boch and understanding that we should do what's right for us. We left, thought about it more, and returned happy to close the deal. Gary's professionalism was top notch, and a major part of why we were so delighted to return to buy our wonderful 2013 Honda Fit Sport. With the manual transmission we were hoping for, even! We were confident about buying a Honda based on the 1997 Honda Odyssey we own that has 265,000 miles on it and is still humming along. We look forward to many great years and safe miles with our new Fit as well. We were very happy with our experience working with Gary and all the other staff at Boch Honda, and when we need another car, we will be sure to return there. A perfect buying experience.
maryann zitoli
Aug 7, 2014
bill georgaklis took care of all my car needs,fast and and has great knowledge of cars and very kind and professional l,thanks again bill.
David Rhodes
Aug 3, 2014
Gary Lee was a joy to do business with! Gary was very professional in his interactions with me and my wife and facilitated the purchase of our new Honda without undue stress. David Rhodes
No Thanks.
Aug 1, 2014
I made an appointment to see a car, not only was the car not available as it was undergoing its safety check, but also no one could find it! After an hour of searching I saw the car on the lift, never drove it. Later that day, I received several emails from different departments asking why I didn't buy. They are so disorganized that the departments have no idea what each are doing. The showroom is furnished with shabby office chairs with frayed upholstery. Ernie Jr needs to put the guitar down and attend to business. Boooo!
Jose F.
Jul 29, 2014
I went to Boch Honda with my father to purchase a 2014 Honda Accord Sport. We got a quote already from the internet department. As soon as we walked in to the dealership, the saleswoman greeted us with a big smile. The car was already waiting for us. She helped my father in calling his insurance company so he can ask questions. She offered us cold bottles of water which we didn't ask for at first, but it was a nice gesture. I was really inpressed by her patience. The entire process took us about 2 hrs. The finance manager Sam was great too! The saleswoman had to come on her off day to deliver the car to us. I will highly recommend her. Thank you Precious!
JTC
Jul 27, 2014
Knew the car I wanted and went in with an online quote. Took me only a couple hours to own the car I want. Simon also gave me a 20-mi ride to pick up my car. Great service!
SharonC
Jul 27, 2014
I recently leased a Honda CRV. By far the most stress free experience ever. I walked in the door and was met by a greeter who walked me over to my sales person Amine Abad. Amine was very professional and knowledgeable. He walked me through the features of the Honda CRV. After filling out the required paperwork Amine walked me to finance where Stephanie and Marlon wrapped up the process.
jtrc
Jul 27, 2014
Knew the car I wanted and went in with an online quote. Took me only a couple hours to own the car I want.Simon also gave me a 20-mi ride to pick up my car. Great service!
Maryann
Jul 25, 2014
Great experience dealing with william georgaklis my service advisor, the best I ever had, thanks and see you on my next visit Mary ann Zitoli
Sharon
Jul 24, 2014
I bought a Honda CR-V at Boch Honda, the sales person was Amine Abad - very professional, and knowledgeable, the buying process was easy. Amine explained everything I needed to know about my vehicle. I would recommend this dealership to everyone. Truly a hassle free process. Thank you to Stephanie and Marlon in finance.
FrankC1225
Jul 19, 2014
Started on the website and got a good response very quickly. Our Sales person, Tom was great to work with. He was knowledgeable on the differences between our 2010 CRV and the 2014 CRV we bought. He synced my wife's phone and show her how to use the key features of the new vehicle.
FrankC1225
Jul 19, 2014
Started on the Website and got a good response very quickly. Our sales person, tom was great to work with. He was knowledgeable on the differences between the 2010 CRV we had and the new 2014 CRV we bought.
Bud6776
Jul 17, 2014
I just leased my 2nd CRV through Boch Honda using my favorite sales guy...Amine Abad!! He is very friendly and professional. He is polite and funny! Not too many sales people have such a great sense of humor and fun nature about them. Amine listens to what you want and then does all he can to make his customers have a great car buying/leasing experience. I had to go back to the dealer to have my remote starter installed and he was nice enough to give me a ride home and then pick me up later when my vehicle was ready. He goes above and beyond for sure. I can't say enough about my experiences with Amine and the business manager Stephanie, Thank you!!
mattliptak
Jul 13, 2014
Another great experience here. Called ahead and they even text me and lined up a new Honda Pilot for me ready to go. Within 3 hours I was in a new vehicle and paperwork was pretty much done. The whole process was seamless and painless. Again, not sure why this place keeps getting rated poorly. The sales people are friendly and helpful, business office is easy to work with and service department is exceptional with even Sunday hours. To other reviewers, before rating this place poorly, how about shopping around and seeing how you are treated at other nearby dealerships. It is not a great feeling and after seeing how I was mistreated at other places, coming here was refreshing and just an all around easy process!
bigwillpats
Jul 12, 2014
My girlfriend recently returned her lease to boch. We were greeted by biff. first thing he says is you don't make appointment you don't call or write? We explained we have never made an appt in the past to turn in lease and were never told an appt was necassary. then he says you are lucky im in a good mood. We go sit down and starts looking over the paperwork. Honda had already done the lease ending inspection and told her she didn't owe anything, Honda covers up to $1500 for damage&mileage. Total damages found with inspection was $400. We had the inspec paperwork, and letter sent by honda leasing stating "You owe 0.00 as your damages fall under the $1500, etc" - Biff says "you have to pay the amount on this paper." My girlfriend explained No, theres two papers here telling me very clearly that I owe 0.00 honda covers up to 1500 dollars. so he says well its probably wrong, it cost a lot more then what they say to fix some of these things" We went in circles for a while on this, so finally I ask for the number to honda leasing to get their confirmation we owe no money. biff circles the number spins the paper around and says there it is. We call and they tell us over the phone we absolutely do not owe any money for damages, it falls well below the $1500 coverage. Now i have to go find biff cause he just walked away. He gets on the phone with leasing where they explain to him he is wrong. Biff then says well i always thought they had to pay what the inspection paper says no matter how much the amount is, etc. So it makes you wonder how many people have been screwed by this guy forcing them to pay for damages they don't need to pay for. This took about 40 mins to settle. If youre the leasing manager and you don't know how honda does its leases why are you the manager? This guy has gold stars lining his desk area, must be because he rakes in the most money by screwing unknowing customers. This was our second lease and 4th vehicle from Boch Honda. Before this issue, I reccommended Boch Honda to many because every experience has been great. But now.. not so much.
PJ Pilewski
Jul 3, 2014
After researching cars and dealerships, I submitted price and availability requests to several dealers. Boch Honda promptly responded to my requests. I went to Boch Honda because they offered best price and good selection. I briefly described my desires to the assigned sales person, Amine Abad, who effectively answered my questions and showed me a car that met my needs. The sales process was efficient, no-hassle, and they honored their quoted price without added hidden costs. Recommend Honda and this dealership.
Happy Buyer
Jul 2, 2014
This dealership was everything you wanted. Nice showroom, very aggressive on price and no hassle buying process.
JeraldMIT
Jul 1, 2014
We bought a used 2012 Honda CR-V last week from Boch Honda. The service is outstanding and we really like the car. Simon Suen is very helpful. He listened to us carefully and understand what we need. He showed us different options and explained specific features of each car in details. He tried to help us to find the best fit within our price range and never push us. When Simon showed us those cars, he helped us to check all the details and even taught us how to explore some of the functions. The car we finally selected is in very good condition, almost no difference from a new SUV. Simon is very friendly and patient, give us lots of time to compare different cars, and helped us to go through all the paperwork. When the registration is done, he even drove to our home and pick us up to get our car. The whole experience is excellent and we feel very happy when we drove our CR-V back home. I would recommend Boch Honda to my friends.
wangjr03
Jun 30, 2014
We bought a used 2012 Honda CR-V last week from Boch Honda. The service is outstanding and we really like the car. Simon Suen is very helpful. He listened to us carefully and understand what we need. He showed us different options and explained specific features of each car in details. He tried to help us to find the best fit within our price range and never push us. When Simon showed us those cars, he helped us to check all the details and even taught us how to explore some of the functions. The car we finally selected is in very good condition, almost no difference from a new SUV. Simon is very friendly and patient, give us lots of time to compare different cars, and helped us to go through all the paperwork. When the registration is done, he even drove to our home and pick us up to get our car. The whole experience is excellent and we feel very happy when we drove our CR-V back home. I would recommend Boch Honda to my friends.
lauren4321
Jun 28, 2014
I called the service center to schedule a regular brake/oil change, and when I asked for a ballpark figure for services if needed, I was told they could not tell me because they don't know what will be done. I wasn't asking for exact numbers and made that clear. Everything I asked seemed like it was a chore. I am very displeased with their customer service, and believe it is completely unreasonable to bring a vehicle in and have no idea of the cost of services. I will be finding another place to service my current honda and purchase future vehicles.
Mike K.
Jun 26, 2014
I walked into Boch Honda and met with Amine Abad in sales about a 2014 Honda Ridgeline. Amine walked me though specifics involving the Ridgeline. After the test drive, we met with Tom Grover in the lot and I received additional information about the vehicle. I fell in love with the vehicle during the test drive and wanted to hammer out a deal that night. With the assistance of Gary McKinley, GSM, we were able to get close to the numbers I wanted and I took the figures home to make a decision. After a follow-up the next day via email we came to an agreement and the deal was done. I can't thank Amine enough for taking time on his day off to get everything ready for me and three days after the test drive I was on my way in to sign the deal. Hayden Ali in finance was a wiz and had me in and out in record time. A+++ Experience with all members of the Boch Team that I had interaction with.
Mradman
Jun 24, 2014
I recently found and purchased a car through your Boch Certified inventory for my 20-year old son. I had the opportunity to walk him through the process and was fortunate enough to work with Mr. Gary Lee. Gary treated my son with respect and allowed him the opportunity to have a vested interest in the sales process. Gary was friendly, well informed and put no pressure on us to make the sale. The car was the car but it was Gary who made the deal come together. Nicely done.
cammez
Jun 23, 2014
By far the worst buying experience I have been through. That being said, the price was still cheaper than all other dealers. You should know you will have to put up with "bait and switch", lack of integrity, insults, and pushy finance people. But the price may still be better than anyone else even after all the hassle.
Grammy
Jun 17, 2014
Very pleasant experience. Amine was my salesman and I felt that I received excellent care
Happy Civic Owner
Jun 17, 2014
I was looking to lease for the first time and was dreading a trip to a dealer to trade in my 12 year old Acura. I was intrigued by the Civic LX lease offer I saw on Honda's website. I knew I couldn't go wrong with a Honda. My first Honda was a 1986 Accord and I've been driving a Honda or Acura ever since. I called Boch Honda on the famed "Auto Mile" in Norwood, MA. and, after getting some very useful information on the offer, I made it a point to go in first thing the next morning. After a very pleasant greeting, I was introduced to Amine and we began talking about the 2014 Civic LX. Amine explained the lease details while my Acura was being appraised. I did my homework learning the basics of leasing and had some of my own trade-in and monthly payment estimates. I was concerned my credit rating would hurt my chances of getting a good deal. Boy, was I wrong. I got a great deal. Not only did I get a fair offer for my 12 year old Acura, Amine and the Honda finance staff worked hard to get me the lowest interest rate possible. It was a deal that beat my best estimate by an "Auto Mile"! I drove home my new Civic LX the very next day. How can any other dealer beat that? They can't. The entire experience was a no pressure, relaxed, friendly exchange that resulted in me driving home a gorgeous brand new Civic LX that I was doubtful could ever be within my budget. You never know unless you try. So, if you're shopping the Auto Mile looking for a great new car at a great price from a dealer who will go the extra mile, make sure you visit Boch Honda. Thank you Amine. Thank you Honda. It was a great ride home.
Kate B.
Jun 13, 2014
We went in a few weeks ago knowing what we wanted and the process couldn't have gone any smoother. Amine was our salesman and helped us find the exact Honda Pilot that we were looking for at a FANTASTIC price. I would highly recommend this dealership and this salesman to anyone looking for a Honda.
Rolandas
Jun 10, 2014
I bought a Honda CR-V at Boch Honda, the sales person was Amine Abad - very professional, down to earth person,the buying process was easy, quick and painless, he explained to us everything we need to know about our new vehicle. I would recommend this dealership to everyone, ask for Amine Abad!
FirstHonda
Jun 9, 2014
Chris Gaudreau was the perfect match for us. He was courteous, funny, knowledgeable, and attentive. It was the easiest and most pleasurable car purchase I've ever gone through.
RC
Jun 9, 2014
I bought my first car with Chris Gaudreau, and he was very helpful! I would definitely recommend him. He answered all my questions, and had a ton of patience with me as I had no idea what I was getting into. Great service, quality advice, and awesome people!
FirstHonda
Jun 9, 2014
Chris Gaudreau was the perfect match for us. He was courteous, funny, knowledgeable, and attentive. It was the easiest and most pleasurable car purchase I've ever gone through.
mpmarino
Jun 8, 2014
My wife and I were looking for a Pre-Owned SUV and heard great reviews about the Pilot EX. So I went online to look, and the online chat associate mentioned they had one in stock. We looked at it online and decided to head down there (40 minute ride) to check it out. Well, we ended up getting a sales associate who had to 'speak with the manager' about 3 times during our first interactions. Apparently the Pilot that was online, and the one referred to me by the online sales manager, was 'in the body shop'..... BUT, they had another car JUST like it, wut for more money (I know, shocker, right?).Horrible experience -- although they did give my 1-year-old son a balloon. I walked out in less than 15 minutes and bought a car up the road on the Automile. There's tons of dealers on the Automile -- avoid this one at all costs.
Kathy
Jun 4, 2014
This was my first experience with leasing. Boch Honda in Norwood advertised a great deal on TV so I went "just to look". The deal was exactly as stated, the vehicle exactly as shown. My dealings with Amine, Sam and Hayden were wonderful. They were all knowledgable, helpful and attentive. I would definitely recommend this dealer. Thank you.
Marie
May 30, 2014
I bought a Honda Civic Hybrid over the Memorial Day weekend. The sales person was Amine Abad. In spite of the very busy sales showroom, Amine recognized immediately what we were looking for, and didn't try to sell us everything on the lot. This if my first hybrid and he took time to explain everything you want to know about a hybrid. His work was timely and thorough, and he has followed up to ensure good service and satisfaction. I highly recommend him. We have done business with Boch Honda for many years, and will continue to do so.
Joshi
May 25, 2014
Horrible sales guys. They could not get me a test drive of the car that I wanted to drive. The receptionist did not care either -- the worst experience at any car dealership in my life!! I'll never buy anything from Boch Honda!!
Scott P.
May 19, 2014
Great dealership from the Internet Sales (Ryan C), to the reception, to the Salesperson (Amine A.) to the Business Manager (Julie). From the initial contact through the web to final delivery, every aspect of the car buying experience was excellent, and Boch's staff was a pleasure to deal with. Absolutely would recommend them.
Patty HR
May 17, 2014
This is my second purchase at Boch Honda. My experience continues to exceed expectations. Excellent customer service. My salesman, Amine Abad, was knowledgeable, attentive, courteous, ethical and demonstrated excellent follow up. The sales, manager, Billy Almon, was knowledgeable and attentive. The finance manager, Julie, was knowledgeable and was able to present details of the purchase accurately. I would return to this dealership for another purchase without reservations.
BigD103
May 11, 2014
Amazing service, Chris was very friendly and courteous. Took care of my every need and got me what I wanted. Highly recommend Boch Honda and Chris to anyone!
Scott Leafer
May 10, 2014
We all hate having our cars serviced and know it can be very painful. Not at Boch Honda. I own a 2005 Honda Pilot that I refuse to part with and at that age it will need repairs. The main reason I keep returning to Boch for service is Glen. Whether I need a simple oil change or a more complicated repair, Glen always explains everything in detail and never tries to sell something that is not needed. You can't say that about other places. Although I live about 25 minutes away, I take all my vehicles to Boch because of their great customer service. It is worth the drive. Thank you Glen
loriamicangelo
Apr 30, 2014
Thank you so much Chris for a great buying experience! Chris was professional, honest, helpful, and really great to work with. He worked tirelessly with us to meet our budget! We left the dealership feeling happy and confident that we got a great deal. We will tell everyone who wants to buy a Honda to go to Boch Honda and go see Chris! Thank you Chris! -Lori and Corey Winer
GOODY50
Apr 29, 2014
TOM WAS A GREAT SALESMAN. HE ANSWERED ALL QUESTIONS THAT I ASKED ABOUT THE CRV.THERE WAS NO PRESSURE. AFTER THE SALE, WHEN I PICKED MY CRV, TOM EXPLAN ALL THE FEATURES ATGREAT LENGTH. GREAT JOB TOM, BOB GOUDREAU
ashmase316
Apr 25, 2014
Tom was the best. Went out of his way and most importantly he sealed the deal. I would do business with him again in the future. Great personality.
liha
Apr 16, 2014
I've just gotten an awesome deal for lease of new Honda Civic EX 2014. Especially i'd like to thank Simon Suen for his great service and assistance!Overall experience deserves 5+ stars!
kkordosky
Apr 11, 2014
I made the mistake of trusting this dealer to fix anything else we found wrong with the car right away when we purchased a 2011 CRV which had a smashed up mirror - but when our mechanic said the interior bumper was bent - despite there being evidence the car was damaged there - because of the mirror and evidence it wasn't hurt after it left because the exterior bumper was untouched - they refused to fix it - and now we are out of luck - they wouldn't take the car back - this was way within 72 hours we thought you could break any contract in MA
Ppaula1750
Apr 4, 2014
Chris is the right person to meet. He is very honest and helpful. I encouraged everyone to go there and asked for a friendly sales person "Chris Gaudreau".
Adam G
Apr 1, 2014
I bought a Honda Civic from Boch recently and could not be happier with the car. What really stood out to me was the quality of customer service provided by the salesman (Isaac Jordan) He answered my questions, was very friendly and helpful getting me the car I wanted. I have had bad experiences with purchasing cars in the past from other dealerships but I was relieved at what a low-pressure environment Boch was to purchase a car. I have since been back to have the car serviced and he answered some questions I had about pricing and how to make an appointment. I really appreciate Isaac's professionalism and honesty and will be purchasing my next car from Boch Honda and encouraging others to do so as well.
Matt w
Apr 1, 2014
Received great service from Amine Abad! Very friendly an honest. Smooth process over at Boch Honda!
Nicole K.
Mar 27, 2014
I met Tom three years ago when he assisted me with leasing my first car. It was a great experience. Tom is very approachable, kind and genuine. I really liked his style, as he was honest and never mis-led me in any fashion! I recently went back this weekend to renew my lease and Tom helped me out again. I specifically requested him because he was awesome a few years ago. This time around, I learned more about the leasing process and he made this visit very pleasant and stress-free as well. Tom was also aware of my financial difficulties and was able to make my payments feasible. He was very understanding about my current situation. I definitely trust Tom and recommend him to anyone! It was really good that I could be honest with Tom about what I was looking for and what I needed and he was straightforward and very, efficient and quick. Always follows through with helping out in any way he can. He's definitely someone I can count on and I feel very confident about him. In fact. I've already suggested my family members to go to him. Tom is the Man!!!
JLev
Mar 26, 2014
My wife and I had the pleasure of working with Amine Abad of Boch Honda in Norwood this past weekend. We were returning customers of Boch Honda in Norwood as we have had several great experiences there in the past few years . Amine and his manager Chris were able to work with us to get us a great deal on a new Honda Pilot that we have been looking for some time. Special mention goes out the front desk receptionist, Karen, for greeting us, remembering our names from two years ago, and being so friendly and helpful. We have worked with several dealerships in the area, but none compare to Boch Honda of Norwood in terms of great customer service, friendliness, and sticking with their customers to work out fairer deals. I will refer Amine Abad and Boch Honda of Norwood to my friends and family.
ccoleslaw30
Mar 26, 2014
Tom Rybak is a wonderful sales representative. I leased my first car from him three years ago and went back to the dealership to renew my lease this past weekend. He is efficient and very kind. I was very lucky to be helped by him, as he has a very gentle demeanor. He was also quite aware of my financial difficulties at this time, and he did everything possible to make my experience pleasant and stress-free. I also really appreciate that Tom is honest and never once mis-led me in any way. I trust him completely and would recommend him to anyone. I know that I can count on Tom to assist me in the most fast and effective way possible!! 5 stars plus!!!!!!~Nicole K.
Hondamaniac
Mar 13, 2014
Please be advised that there is a special salesman at Boch Honda on Route One in Norwood, MA, known as "The Auto Mile", who has leased three Honda vehicles to me in the last contiguous several years. There was the 2009 Honda coupe manual six speed, the 2011 Honda Accord Cross Tour, and my newest acquisition, a 2013 Honda Civic SI 6 speed manual. The salesman is Isaac Jordan, who is the most knowledgeable sales representative I've encountered in my sixty-five years and a delight to deal with. From the selection of the vehicle to its delivery, every phase of the process was handled professionally, with extreme honesty, and, I must say, actual joy on the part of Isaac who is happiest, it seems, when explaining the technical aspects of a vehicle's feature such as the navigation system (all of my vehicles were equipped with navigation) or instrumentation with features I've not before encountered. If every salesperson was like Isaac Jordan, the anxiety of vehicle acquisition would disappear completely, and people would look forward to their next purchase or lease.
Sue Smith
Mar 5, 2014
Thank you, Amine! You made our car buying experience very pleasurable. I love my new Honda Accord! Your knowledge about the car was impressive and your attention to detail amazing. You were extremely thorough and sure not to miss a thing. I would definitely return to Boch Honda!
LeeiaBanks
Feb 28, 2014
I WOULD LIKE TO THANK BOSCH HONDA , ESPECIALLY MY SALESMAN CHRIS AUSTRIA.HE MADE MY EXPERIENCE AT THE DEALERSHIP SO PLEASANT. I PLAN ON REFERRING ALL OF MY FRIENDS AND FAMILY.THANK YOU CHRIS FOR YOUR OUTSTANDING SALESMANSHIP AND CUSTOMER SERVICE.
Dana K
Feb 17, 2014
My husband and I went out on President's Day weekend to try to take advantage of a deal after some weeks of research. Initially we were going to test drive 3 SUVs: a VW, a Ford and a new CRV. We've had CRVs for the last 10 years and aimed to get something different. After less than positive experiences at the other two dealerships we ended up at Boch Honda. The experience was different from the time we pulled into the parking lot. Immediately there was someone to greet us and our sales person Gary Lee took us through the new CRV features and had us on a test drive in less than 10 minutes. In less than two hours we drove away in our new car. Gary was a pleasure to deal with, he was attentive and personable. At no point did we feel pressured or manipulated, as you'd expect while buying a car. Even the finance person Hayden was easy to deal with. The entire experience at Boch was empowering and satisfying. We will be returning for service and next time we're looking for a car.
Steve and Dana
Feb 16, 2014
My wife and I decided it was time to look for a new car since we had a 2004 CR-V. We researched different SUVs and narrowed it down to Ford, VW and Honda. We started our car buying experience at Jack Madden, Norwood Ma. We walked around the lot and found a few models that were priced ok. When we entered the front door at Jack Madden, no one approached us. So I kindly asked the woman at the front desk, is it possible to speak to a sales person? In a rude tone, she was like sorry all the sales department is in a meeting for 30 mins. My wife and I looked at each other and walked out. A person with common sense would have gone to get a person or at least offer us a seat, drink and would try to make us feel comfortable. Instead she was an unprofessional and classless. I would never recommend anyone to buy anything from Jack Madden. Plus, if your dealership opens at 9am why you would have a meeting when the place is open, not to mention it is Presidents Day weekend! Our next stop was at the VW dealership in Norwood. We walked around for 20 mins and not a person was in sight or approached us. So we got back in our car and decided to check out Boch Honda before we called it a day. Within 30 sec of pulling into the dealership, the door was held open for us and we were approached by sales consultant Gary Lee. We explained that we were looking for a new SUV since our old one was a 2004. Gary was very knowledgeable and explained the different models and options. But there was no pressure while he was explaining things. My wife and I felt very comfortable and we decided to take a test drive. The 2014 CR-V drove very nicely and we headed back to the dealership. I have purchased many vehicles in my life and I know this is the stressful part of buying. I explained I have done a ton of research and I threw out a figure for the trade-in and a purchase price for the SUV. Gary talked things over with the sales manager and they both agreed my figure for the trade-in and offer was very reasonable. So we had a deal! We then sat down with Hayden, to go over our payment options and he was also a stand up guy, very easy to talk to and down to earth. He didnt try to sell us stuff we didnt want. I want to stress to anyone looking to purchase a car, there was no pressure, no counter offer to railroad me. Gary Lee is a classy, respectful, down to earth guy sales person. He listened to my wifes wants and needs and didnt waste our time trying to sell us something we didnt want or need. Hayden, was also a pleasure to work with and our experience was amazing. I would recommend anyone interested in a Honda or who is looking for a great deal without hassle. Go into Boch Honda, Norwood and ask for Gary Lee. The guy is Ten Stars !!!!
letitbe56
Feb 15, 2014
As an Amica customer, I had access to their car connection service. I found a savings certificate at Boch Honda that was a very good deal, so I decided to check it out. They were very friendly and helpful. They talked to me in advance about their financing rates. I was still waiting for my insurance payment from Amica, but they said I could do all the paperwork and write a check for the down payment which they would hold until I gave them the go-ahead to cash it. So I decided to buy a car from them.I worked with Marc Heroux as my sales consultant. He was great. I had already spent some time driving around a friend's 2013 Civic, so I was mostly interested in my color options and taking a quick look at the particular vehicle I would end up buying. Marc helped me out with all of that, pointed out some neat features, etc. I did, unfortunately, embarrass myself a little: I thought the saving's certificate ensured me $3000 off a negotiated price, and I insisted it was true, despite Marc's efforts to explain otherwise. Turns out it just entitles me to that much off the MSRP. However, even through this process, Marc was patient and respectful, despite being frustrated, and when I confirmed his explanation with the Amica Car Connection customer service, he was as friendly and congenial as ever.When I checked out the paperwork, I was really pleased to note that there were *no* fees other than delivery (always included in the MSRP) and the doc fee, which was no higher than had been advertised. Their doc fee is a little high: at $369 it's definitely above the MA average of ~$200...but I didn't feel that it was worth it to haggle over $169. Then they told me that they were able to do all the RI tax, title and registration paperwork, even though they're located in MA. They even charged me the RI sales tax, which meant I wouldn't have to submit extra and incur a processing charge later. I'd never bought a car from a dealer before, so I don't know if this is generally how it works or not, but I was so relieved that I wouldn't be going to the DMV at all.Then it was time to deal with financing. I knew this was wear I was going to be sweet talked and have useless extras pushed on me. Perhaps this was naive of me, but I didn't know I would be lied to.The first thing Rik Turner told me was that I hadn't qualified for the promotional financing of 0.9% APR for 60 months. I believed him; I'm young and my credit history is only a few years old. He said I could get the more standard 3.49% APR, which is still quite a good deal, so I wasn't that upset. Then he broke out his brochure of add-ons and tried to get me to buy things that had no real value or that I had no need for. I politely but firmly declined. Then he told me that if I bought gap coverage and extended service, he could get me 1.9% APR through a "back door." This sounded suspicious to me, and I wasn't ready to go for it. But to get more information, I asked him outright if I would have a lower monthly payment with a higher principle but a lower APR than if I had the higher APR and the lower principle. In retrospect I should have listened to my gut. I should have asked him what specific numbers the payments would be, or gotten out a loan calculator on my iPhone. But since it was late and I'd been there 3 hours, I signed up for the two add-ons and took the lower APR.When I looked over the paperwork more thoroughly at home, I checked it both on an online loan calculator, AND did it out by hand to check the numbers. Rik had lied. My monthly payment with a smaller loan with 3.49% over 72 months was lower than the deal he had pushed me into. I was mad. And I felt foolish. I knew that as a young woman, I was an easy target for F&I guys, but I had let my guard down. But the saying is fool me once, shame on you; fool me twice, shame on me. So I decided I was going to ask the guys who fooled me once to fix the problem.I asked my dad if he would co-sign, and he agreed, and I decided to get back in touch with Rik to either get me the promotional rate with my dad co-signing, or just let me have the lower loan with the 3.49% APR. He was out of the office, so I called Marc. Marc said he wasn't really able to help me, and he was off site that day, so I called the dealership and tried to get answers. I got transferred around, and I left voicemails, but no one called me back. The same happened the next morning. I was feeling frustrated and angry. Finally, on the Better Business Bureau website, I found the number for the general manager of the dealership. I left him a voicemail saying that I had been lied to, that no one was returning my calls, and I was feeling very frustrated and unhappy. He called me back right away and apologized. He said he would get someone to call me back right away.Within minutes I got a call from Eric Langone. I explained the situation, and he looked into my file for me, and asked what I was hoping for. I told him that I would like to at least switch to the 3.49% APR without the add-ons, or preferably have my father cosign to get the promotional rate. Eric was confused, and he said, "But you qualify for the promotional rate already." To confirm, I asked him, "I qualify for the 0.9% for 60 months too? I don't have to take add-ons to get it?" Eric told me that of course I didn't have to take any add-ons; I just qualified. Rik had started out with a lie, one that I don't even feel embarrassed to have believed, and followed up with a lie about buying extras to get in through a "back door"--a completely ludicrous idea that I should have made him explain, but didn't out of being too timid. So I told Eric that I wanted to get the 0.9% over 60 months with no add ons, if it was still possible. It was, and we were able to fill out the new paperwork that day.I have mixed feelings about Boch Honda. I strongly considered bailing on the sale even after Eric fixed things for me. But in the end, Marc, Mark and Eric were on my team and treated me well, even though Rik did his best to scam me. I definitely didn't want to screw Marc over by backing out of a sale with him. Also, Bernardi Honda didn't have the color I'd picked out. So the story has a happy ending, and I'll be getting my car as soon as they've finished the registration and vehicle prep process.And I'll know better the next time I have to buy a car.
Marilyn
Jan 28, 2014
Our sales person, Chris Gaudreau, was knowledgeable, patient and his sense of humor made car shopping fun! We thoroughly enjoyed meeting and working with him. Hayden Ali made the paperwork and financing breezy and enjoyable. They are a delightful team. I was given a great price on my beloved 2005 Honda Pilot trade-in (also purchased from Boch). Very happy with the experience at Boch thanks to Chris and Hayden.
New2Honda
Jan 20, 2014
I recently went from a Lexus to a Honda CRV. I went into Boch Honda without the intension of buying that day. I was firm that my goal was a test drive. The salesperson, Isaac Jordan was amazing. He answered all questions in terms I could understand and even attended to the bombarding of questions from my 13 year old. He was patient and not pushy. It was as if the salesperson was handpicked for us. Isaac was available for questions even when I said I would want to get a second opinion. After shopping at Boch, I knew what I wanted and would not give the sale to anyone other than Isaac. He was knowledgable, honest and professional. He made the experience easier than expected. He spent over 2 hours with me and my son not knowing if we would buy or not. Boch Honda is certainly lucky to have someone like this on their team.
NC.
Jan 20, 2014
I purchased a new Accord from Boch Honda. I purchased the car from Amine Abad and I was very happy with the way I was treated. He made sure I was 100% satisfied with my vehicle and made himself available to me at all hours. I would purchase from Boch Honda again!
jonny
Jan 19, 2014
Just bought a Silverado from Boch Honda. I am extremely happy with the vehicle. Thanks to Boch Honda employee Chris Ingolia for showing me the vehicle and providing excellent service and knowledge.
tuort
Jan 18, 2014
Started with a truecar.com price. This dealer had lowest price so sent them an email. Various people responded all assuring me they had car in stock in both the colors I wanted and price was accurate. Went to dealership next morning and waited 30 mins while they looked at my trade in. Then they took another 20 mins on the paperwork. FInally when it came time to see the vehicle they looked puzzled and told me that they didn't have any cars in stock in the colors I wanted. They proceeded to upsell me on a different color, but the price they quoted me would not be honored. Typical bait and switch. When I told them I was leaving, the sales manager came out and became very aggressive. Very frustrating experience. I would NOT recommend this dealership.Fore what it's worth, we also bought a Toyota a few years ago and Boch Toyota was also a disappointing experience (not as bad as the experience above, but still negative).
Hondariffic
Jan 16, 2014
We just bought our second pre-owned Honda from Simon at Boch Honda this year. We are very pleased with his level of concern for the customer. It was an overall great experience!
Don & Georgia
Jan 10, 2014
This is the latest purchase of a new Honda here and all have been a great experience. I would especially like to recommend my salesperson, Isaac Jordan, as someone who is very knowledgeable about the products and attentive to all questions and concerns. Also worth mentioning is the very large inventory which makes getting the exact vehicle you want easy. Will buy again.
Happy Car Owner!
Jan 9, 2014
After having multiple horrible experiences with car repairs, I bought a used 2006 Honda Civic from Boch with Jose Mendes as my salesman. The dealership owner Mark also helped me get a great deal with awesome financing. I was a first time buyer and I was so pleasantly surprised and happy with my experience. I drove off in a brand new car (to me) happy and pleased. They did a great job and I never felt confused through the process. I now bring my car to have it serviced at the dealership and I wouldn't bring it anywhere else! The service team is amazing!! They always greet you right away and they promise a wait time that has never gone over the time. The service manager, Dave Foy was friendly and helpful and explained everything that was done to my car and they do not try to gimmick you into things that you do not want and your car does not need. The whole service team communicated well and I was exceptionally pleased. I would reccomend going to this dealership! Ernie Boch, job well done with your staff and dealership! Boch Honda in Norwood is #1!
Auburn NH
Jan 8, 2014
I would like to echo all the preceding great reviews for Boch Honda. Starting with Connie Whalen, internet / phone sales, who gave me the first best price on our Honda Pilot. I went to a couple of closer dealerships first even though the price was higher and regretted it, they wasted my time and gave me the run around about the color I wanted for my wife. With Connie's quote in hand I drove down to Boch Honda (from NH) and met with Amine Abad, who is personable, knowledgeable, and patient. I arrived only to find out that the Pilot I wanted had just sold (Busy New Years Eve Sales events). Fifteen minutes later Amine located the last one to be had at their sister dealership and reserved it for me. I'm not too tech savvy and was buying the Pilot with all the bells and whistles -- Amine patiently answered my questions and described the gadgets. He did all the paperwork then introduced me to Eric Langone, their finance rep. Eric set up the financing with the rate I wanted and breezed through all that paperwork. All together it was about two hours, no time wasted, just phone calls, calculations and paperwork. Then the best part a couple days later, Amine and one of his sales team delivered the car to my town hall (in NH) an hour away. He got it registered then spent an hour with my wife and I going over the multitude of features and devices. Everything went great from beginning to end. Best price, right vehicle, right color, Great staff. Thank you Connie, Amine, Eric and all the sales team at Boch Honda !
John Mac
Jan 7, 2014
To Whom it may concern This is the fourth car I have purchased at Boch Honda and because of my experience with Boch, I would not go anywhere else. They don't seem to have a big turnover of personnel and I've bought a car from Issac Jordan before. I called before the first of the year and explained to Issac what i would like to do and we discussed a couple of options. Issac was lucky enough to get New Years Eve and New Years Day off. I wanted to deal only with Issac and then the snow decided to make Issac's job even harder. I have retired in the last year, so every night is friday night and every day is saturday for me. Still, this New England weather made getting to Norwood more of a challenge, but Issac and I were in constant contact. I knew what I wanted, knew where I wanted to be price wise and Issac had the car parked in front when I arrived. In under two hours, I drove away from Boch Honda in my new Accord EX-L. It would have been under an hour, but Issac spent almost an hour explaining every bell and whistle on this redesigned technological masterpiece. Wow ! What a car ! Issac takes away the feeling that you're sword fighting with Zorro trying to get a good deal on a car. Ashley called earlier saying my registration is ready. Tom from sales called also to let me know and to come and get my sticker. Now I look forward to dealing with Penny in service. It just doesn't get any easier ! Boch Honda has gone above and beyond all of my expectations ! I could really and honestly do a TV add for your store. Thank You, John from Braintree
Mammen Chacko
Jan 7, 2014
Had a fantastic experience with our sales rep Isaac Jordan! Isaac was enthusiastic, accommodating and willing to work to satisfy our customer needs!! Isaac provided us with all the necessary information regarding our purchase. Moreover, Isaac did everything possible to meet our needs as customers. He made sure we got the car that best fits our wants. Our sales associates were remarkable in expediting our purchase. After spending time at other dealerships we realized that it was a huge waste of time. Overall Isaac ensured we had smooth and pleasurable experience. What an amazing way to start 2014!!!!Would recommend Isaac and Boch Honda to anyone looking for an excellent customer experience! Wow!!! Boch Honda is definitely the best!
Ian
Jan 1, 2014
After a unpleasant experience doing my second lease at Herb Chambers Honda three years ago and being harassed all summer by phone by them to end my lease early, I contacted Boch online about setting up my third Pilot lease. After finding the one I wanted in the color my wife wanted (something HC was uncooperative about), I was given a better deal than expected and actually dropped my lease payment from my last Pilot. I did the initial negotiating with the online sales department and then when I got to the dealership to do the paperwork, Jose Mendez handled everything great ! got there at 7 , left at 9:15 with a spotless new Pilot! I would lease from Boch and Jose again in heartbeat - AND I would recommend them to anyone!
Dennis
Dec 31, 2013
I wanted to take a moment to share with everyone that my experience with BOCH Honda was Awesome! I didnt spend a lot of time haggling and yet they were willing to work with me and my budget. By far, the easiest car purchase transaction ever. I have an awesome Acura ZDX now and a great all out experience. If there was ever a salesman that I would recommend it would undoubtedly be Isaac Jordan. You have to understand, I dont like salesmen and I often have a very adversarial relationship with them. My thinking is, salesmen are out to get theirs and well, truthfully, I am out to get mine. Mr. Jordan, without question is the man to see at Boch Honda in Norwood. In the end, Ms. Martha Dee and Mr. Tom Grover were also folks that helped make the experience, process and time spent all worthwhile in the end. I appreciate you guys! While I cannot speak for anyone else there, I would say, ask for those three and you are in definite good hands. (My guess is that those three are samples of a collection good people.) Thanks Guys! I hope to see you all in the near future. Happy New Years!
AmberK
Dec 31, 2013
I was in the market for a Honda Fit and had contacted multiple dealerships in my area to see who could give me the best price. Bruce MacDonald, one of the internet sales people at Boch Honda, was able to give me a very reasonable price and was one of the few people to e-mail me back in a timely manner. His price and quick responses were the reason I went with Boch (although I did cringe when, after I e-mailed him to confirm total purchase price including taxes and fees, he congratulated me on doing basic arithmetic correctly, which might be the most patronizing thing anyone has said to me, ever -- still, he came off as a good guy and I hold no grudge). When I went in to finalize the purchase, I met with Amine Abad, one of the in-person sales people. Amine was friendly and patient, taking the time to explain everything to me and my husband. He was very knowledgeable about the Fit, and managed to present himself as both professional and easy-going. I had one small and one large problem working with Amine. The small problem was that he gave us an incorrect answer to a question we had about the financing, although whether this was due to miscommunication or not we don't know. It ended up being a question of about $40, so not a big deal. The large problem was the wait time. I was surprised, given that the purchase price and everything had been worked out in advance, how long he kept us waiting. Every time something needed to happen (making a photocopy of my license, grabbing some paperwork, talking to so-and-so about such-and-such question), there was a period of 5 or 10 minutes where my husband and I just sat at Amine's desk. Amine did give us free Boch-branded chocolate bars (vaguely Wonka-esque with a chance at winning something, although neither my husband nor I had "golden tickets"), which were predictably less-than-delicious, but you can't argue with free. The wait for us to go talk to Rick Turner in finance was so long that we ended up walking around the sales floor to stretch our legs, which was when Amine finally took us back there. Rick was jovial, warm, and friendly. He answered our questions clearly and directly, was efficient, and put us at ease with the process. The entire purchase took exactly two hours, which seems awfully long considering we had already agreed on a purchase price and we didn't do a test drive. I would estimate that half of that time was just sitting around waiting for things to go to the next step. While I understand that this is not unusual in a dealership, it still was very annoying. I finalized the purchase that night, a Friday evening, and was told my car would be ready at the same time on Monday (the next business day). I had read negative reviews of people not getting their cars on time, so I didn't expect to have it for sure that day, but thankfully it was all set. Again, though, the wait time. Ugh. We arrived at 7:05, just a few minutes late for our pick-up time, and Amine told us that he just had to finish up with a customer for "a few minutes" and we should just wait at his desk. We didn't actually drive away until almost 8pm. It's not like there was any paperwork to do, either -- he handed me the registration and inspection report right away, but I didn't actually get into the car until shortly before 8. To be fair, Amine did go over the features of the car with me, including the obvious (heating and cooling controls) and the less than obvious (what some of the Honda-specific symbols on the dash display mean, where things could be found in the manual). Despite the fact that the base model of the Fit doesn't come with floor mats, Amine provided them anyway, no charge. That was cool. Overall, the experience was a positive one. I read some reviews on other websites that describe this dealership as a classic sleazy car salesman mecca, but I didn't get that vibe from any of the people I encountered. If you're going, bring a book or tablet. I highly recommend negotiating via e-mail!
charlemagne perron
Dec 31, 2013
my overall experience at Boch Honda was wonderful. I initially intended on, only looking at and asking questions about a new Accord. I spoke to Amine Abad, the salesman, who listened to my concerns and answered all of my questions. He explained all of the options and asked what was important to me. which meant a lot. Needless to say we bought the car. The financial manager Bashara took us to his office to explain the packages for repairs and services that were being offered and showed what our payment would be with each. To my surprise the next day Bashara called and asked me to return to the dealership, because he found a bank with a better rate for me. After the sale was complete he still took the time to find us more savings. Amine has called and continues to help coordinate services for our new vehicle The overall experience I had at Bock was excellent, Bashara and Amine were outstanding. I would definitely recommend Boch to my friends and family
Jon
Dec 23, 2013
I recommend you work with Patrick Holbrook, my sales rep who made the process very painless. My lease on a 2011 Accord was expiring with 15k miles over (would be a $2250 charge) and they took it as even trade with only first month done on a new lease of a Civic EX-L. I walked in at 7:30 PM and paperwork signed within a couple hours. No hassles.
chandraCs
Dec 22, 2013
I bought a brand new Honda Civic at this place. Mr.Clemmcy and Mr.Lee were really informative and weren't pushing me to buy. All in all I think this place is great to buy a car.
Paul & Cheryl
Dec 17, 2013
This new Honda purchase from Boch Honda was absolutely the best car dealership experience we have ever had in the past 25 years of owning new vehicles. Our sales team Tom Grover, Mark Doran, Dan Jordan and Jose were remarkable in expediting our purchase and trade in deal. My wife ended up wanting the showroom vehicle which had a few more options then we planned but we were able to quickly negotiate the deal. What was amazing is we arrived at the dealership around 8:15 AM and we were driving away by 10:30AM in the new vehicle! They staff had to move 6-7 cars out of the showroom to get ours out, they got us financed, traded in our 2 vehicles, detailed and cleaned the car and Jose even had my Wife's I- phone programmed into the NAV. The teamwork of the entire staff was simply outstanding to accomplish this so efficiently. After being tortured wasting many,many hours at other dealerships and getting insulting trade in values I was finally able to deal with a truly professional sales team, get into a new 2014 vs. a 2013 year end leftover for hundreds of dollars less than any competitor and save thousands more on the trades and have a positive pleasant and expedient car buying experience. Ernie Boch Jr. is the #1 Honda dealer in America because this dealership is doing what dealers cannot. They employ the best people, have the best pricing and customer service available and would highly recommend them over any other dealership.
AdrianoToso
Dec 17, 2013
I was very surprised to have such GREAT experience when I bought my Honda Civic last week from Boch Honda. Isaac Jordan listened to my needs and without wasting any time put a deal together for me. After shopping numerous dealerships in the area, I can tell you with 100% confidence that Isaac will do his best when you see him at the store. He is professional, respectful and friendly and you will love his services.Thanks again for making this purchase so pleasant. Adrian.
Mike
Dec 16, 2013
Tom Rybak was my sales rep and he did a fantastic job! Not only did he provide me with the best information regarding my purchase, but he also provided a no pressure environment in a very timely manner. Great experience during the whole buying process and kudos to Tom!
P&C Graham
Dec 15, 2013
We recently purchased a 2014 Honda Pilot at Boch Honda in Norwood. We enjoyed meeting and dealing with Patrick Holbrook. He was easy to work with. He thoroughly explained all details of the car. We would definitely recommend Patrick.
Sammy G
Dec 13, 2013
The BEST car experience I've every had, and I've at a few. Chris Gaudreau was polite, friendly , and most importantly professional! i gave him my guidelines, and a deal was struck in minutes! Off to see Martha in finance, and again the expedients of the paperwork was exceptional! She was kind, thorough in presenting me my options, and FAST! I can't thank these two enough!, and my wife loves her new car.
Kevin L
Dec 11, 2013
After an extensive search and visiting many dealerships, my wife and I recently purchased a pre-owned CRV from Boch Honda in Norwood. Now, I know that the car buying experience is one that most people dislike, and it can certainly be a difficult and annoying time. But even when you consider that I'd still highly recommend Boch. Both our salesman, Syed, and his manager, Bill, were willing to work with us on price, and they were open negotiations. This was a far cry from what we experienced at other dealerships like Herb or Kelly. We also had outside financing, and they worked with us to get a better rate through Boch. To be clear we did have to work hard at negotiating, but it's their job to not give the cars away so I don't fault them for that. And Bill and Syed were also the only people we met who would follow up with us when they had a car that they felt met our price and mileage requirements. They did that for two months, where as all the other dealers only did that for two weeks. And to be honest we had to carefully avoid things like manipulating trade values or monthly payments in order for the dealer to get the sale price they wanted verses the purchase price we wanted. But once we finally agreed upon a price the rest of the transaction went very smoothly. And through out that whole process Bill and Syed were very helpful. Of course we had to navigate the traditional add on pitfalls the finance team always tries to sell you, but you would get that anywhere.
DD Sprague
Dec 11, 2013
I had been looking at cars for a while, but hadn't yet made it into any dealerships, since I find the whole ordeal of buying a car to be quite stressful. Based on research alone, I decided I wanted an Accord. So I knew what I wanted when I walked in, but I wasn't sure I would buy that day. My salesperson was Simon, and he was very knowledgeable, helpful, and accommodating without being pushy. He let me pick a car off a list and drive it for a decent length and distance to test. The car I had chosen off the list had been sitting for a while, so he assured me that any less than perfect features (some flaking paint around the rear windshield) would be fixed if I chose to buy - which I did! I also drove a brand new accord, but due to my budget constraints, I chose the 2011 model, which was the first one I drove. Simon didn't rush me at all, and he genuinely seemed to have my best interests in mind. The financing did take a very long time to process (I was there on a Saturday) but overall I'm very pleased with the transaction, and Simon especially. When I went back to pick up the car, he reviewed all of the things we had discussed, and the paint had been corrected like he promised. Overall, this was a good buying experience and I would recommend Simon and Boch Honda Norwood to anyone looking for a new car.
ka001
Dec 11, 2013
I have just purchased my 11th car from Boch Honda and referred my 5th customer. As always, it was the BEST EXPERIENCE I AND ALL MY REFERRED CUSTOMERS HAVE EVERY HAD WITH ANY DEALERSHIP. Boch always gives me the BEST Price and the Best Service of ANY other dealership I have had to deal with. My Sales Manager Chris Habib is fantastic. I have been doing business with him for over 5 years now (he sold me about 4 out of my 9 cars). I would highly recommend calling him if you are interested in a Honda (781-619-6748). He is always up front with me and the price that is quoted NEVER changes when I get to the dealership. He always gives me the best deal possible and will give me all of his attention to find me the right car at the right price. I also want to mention my Sales Person that I have been dealing with for about 8 years now - Steve Saunders. Steve is just awesome, he assisted me in purchasing my last 9 cars. He treats all of his customers with sincerity and respect and he is very down to earth. Steve will tell me if a car is not for me. It is amazing how honest he is. Steve is not just about making a sale. There have been times where he told me that I should stay in my car longer before trading it in. How many sales people would be that sincere and honest??? Steve doesn't need the money, he does this job for fun. He and I have a great connection and I just think the world of him. Finally, this was the first time I had to deal with a new Finance Manager - Marion Pina. He is an awesome guy. He knows his stuff inside and out. I was really impressed because I told him where I need to be and what I can afford and he did everything in his power to get me there within $1 (AWESOME, AWESOME, AWESOME). He made me feel at ease and he was really funny. He had me out of the finance office quickly and into me new car :). I just love Boch Honda. There are great people working there. I drive all the way from RI and it is worth the drive because I always get great deals and I am always treated respect. The employees feel like my friends after buying so many cars from Boch.
D.Galllant
Dec 10, 2013
Showed up on a sat. afternoon , got helped immediately. Found the exact car I wanted,test drove , and was out of there in no time. paper work done and all. Picked car up sunday morning. Tom Rybak was excellent and very easy to deal with, and very accommodating. Would highly recommend Tom and this dealership.
Robert Kalantari
Dec 10, 2013
I had the best experience buying my new 2104 Accord Sport from Boch Honda. This was my second purchase from them in the past two years and I can't say anything but good things about this dealer. They work with you, they give you the best price and the honor the price they quote you, unlike some other dealers. I was extremely satisfied they way they treated me, and helped me purchase the car. Honesty is the best policy, and Boch Honda practices exactly that. Thank you
kaaglione
Dec 10, 2013
I have just purchased my 11th car from Boch Honda and referred my 5th customer. As always, it was the BEST EXPERIENCE I AND ALL MY REFERRED CUSTOMERS HAVE EVERY HAD WITH ANY DEALERSHIP. Boch always gives me the BEST Price and the Best Service of ANY other dealership I have had to deal with. My Sales Manager Chris Habib is fantastic. I have been doing business with him for over 5 years now (he sold me about 4 out of my 9 cars). I would highly recommend calling him if you are interested in a Honda (781-619-6748). He is always up front with me and the price that is quoted NEVER changes when I get to the dealership. He always gives me the best deal possible and will give me all of his attention to find me the right car at the right price. I also want to mention my Sales Person that I have been dealing with for about 8 years now - Steve Saunders. Steve is just awesome, he assisted me in purchasing my last 9 cars. He treats all of his customers with sincerity and respect and he is very down to earth. Steve will tell me if a car is not for me. It is amazing how honest he is. Steve is not just about making a sale. There have been times where he told me that I should stay in my car longer before trading it in. How many sales people would be that sincere and honest??? Steve doesn't need the money, he does this job for fun. He and I have a great connection and I just think the world of him. Finally, this was the first time I had to deal with a new Finance Manager - Marion Pina. He is an awesome guy. He knows his stuff inside and out. I was really impressed because I told him where I need to be and what I can afford and he did everything in his power to get me there within $1 (AWESOME, AWESOME, AWESOME). He made me feel at ease and he was really funny. He had me out of the finance office quickly and into me new car :). I just love Boch Honda. There are great people working there. I drive all the way from RI and it is worth the drive because I always get great deals and I am always treated respect. The employees feel like my friends after buying so many cars from Boch.
Terri M
Dec 7, 2013
My salesperson, Michael McShane, was terrific. Took me to see the cars in stock. Test drive was very informative - he knew all the facts and figures on the car. Not a high pressure salesperson - but helpful and honest.
Rasesh
Dec 7, 2013
I bought a 2014 Honda Accord Sport yesterday. I had a really good experience ever buying my car. Amin Abad is a really good sales man. He helped me so much buying the Honda Accord. we were confused between few different models, but Amin helped us very well. Amine took me to the car and explained me everything about the new car and gave me really good deal. he got the paperwork done quickly and smoothly and I would highly recommended buying a new car with Amin.
Army David
Dec 6, 2013
Not only is Boch Honda AWESOME but Biff Fenerty is the best sales person ever. I leased my first Honda through him three years ago. Because of the outstanding customer service, he was my only phone call in getting a new vehicle. He made the lease turn in process so easy and getting a new vehicle was a breeze I recommend Biff and boch honda to anyone.
CharlieB
Dec 5, 2013
I picked up my 2012 Civic yesterday and have to rate the process of purchasing this car as the best I've ever had. Patrick Holbrook and his business manager (whose name I'm sorry I can't recall) provided the best customer service from beginning to end of the whole process. I needed assistance in getting the right car and understanding the whole lease/buy decision and they very patiently walked me through all of the details in a clearly understandable manner with no pressure, just facts. This whole process helped build a trusting relationship and that made it easy to take the recommendation they provided based on my budget, driving habits and purchase timetable. I'm also sure that there were many behind the scenes folks who contributed to this effort, including the gentleman we worked with in the business office, and we appreciate their efforts as well. My wife and I have purchased/leased other cars from Boch Honda and have been very satisfied in the past across the board. Also, the service department is exceptional and their personnel have always delivered the goods whenever called on. An already high standard has been raised for us and we are looking forward to having Boch Honda and Patrick take care of all out future car purchasing and service needs. Best regards to the whole team for a Happy Holiday season!
Ashish
Dec 5, 2013
I was in the market to buy a new 2014 Honda Odyssey. I was talking to a few dealers in and around the area but was looking for a good price as per my budget. My communications started with the internet sales team at Boch Honda, Norwood. Bruce McDonald, BDC Director acted fast and aggresive and gave me the best price in a day. He got the process started. From there Amine Abad the Sales Rep took over. He was excellent and straight to business. The van I was looking for was not in stock. They arranged the van in short period of time. While they were arranging for the car, they kept me updated on the latest specially by relationship manager Maria Lopez. Amine called me over to the dealership and explained me everything about the new van and got the paperwork done quickly and smoothly. Bill Almond, Sales Manger got the deal finalized and was patient and thorough. Marlon Pina, the Finance Manager, got the financing done fast and got me a good pricing for the remote started and alarm. I am a repeat customer of this dealership and would recommend them to others too.
GeneC
Dec 4, 2013
I have bought many cars in my life and never had such a great experience as I did with my salesman Michael McShane. He went out of his way to make my purchase of a 2011 Honda CRV so enjoyable and hassle free. What blew me away was when I called him a few months after my purchase for help on resetting my security radio after the battery died when I left the lights on all day. He helped me find my security code and explained step by step on how to reactivate my radio. It's so nice that he cares about his customers months after a sale.
Maddy
Dec 4, 2013
We bought our daughter her first car, a Honda CRV from Boch and worked with the most amazing salesperson ever! Bill Varkas is the most honest and genuinely caring salesperson and you would be extremely lucky to work with him. He went above and beyond to locate the exact color combination our daughter wanted (which was not easy at all!); his customer service was exceptional as far as staying in touch and keeping us updated as to the progress of finding the car; nothing was too much trouble. He even connected with the dealership and us on his days off! He was new to Boch when we met and was completely honest and professional at all times. If he didn't know the answer, he told us and found the answer immediately. I cannot say enough wonderful things about Bill. The dealership was clean; employees were kind and courteous. We would definitely recommend this dealership, car, and especially sales person and will return when ready for the next car, we just hope Bill will still be there! The car is new and we have not experienced the Service Team as of yet.
Graham S.
Dec 3, 2013
I strolled in to Boch Honda and met with the greatest salesman they had, Mr. Mike McShane. Mike is very friendly and definitely a people person. His knowledge of Hondas was outstanding too. I wasn't quite sure what I wanted and thankfully Mike has some good suggestions showing me Accords, Civics, and CR-V's and even a Fit. We test drove two of them and eventually I settled on the Accord. I had a pretty easy time working with Mike and would recommend him to anyone. He knows what he's talking about and is always available to assist his customers.
JKelly
Dec 2, 2013
Last week I had the pleasure of working with Mike McShane on the purchase of a new vehicle. Mike was honest, easy to talk to and offered the right guidance to help me select the car that best fit my needs. Mike listened before speaking and made the decision to move forward an easy one. I am very happy with my new Accord and would most definitely recommend him to any of my family or friends. Mike definitely made the buying experiece very easy and actually enjoyable.
Kelly Sayers
Dec 1, 2013
Thank you Amine Abad, you provided excellent service to myself and my family. You worked very hard to get us exactly what we wanted in a timely manner. I am !00% satisfied with my overall experience at the dealership. Thanks again Amine. Most importantly I love my new ride!!
S2K
Nov 27, 2013
Worse dealership I have ever been to. I scheduled a test drive to see a vehicle that I've been interested in. I got there to meet with Steve Winnett, the salesman I spoke to on the phone with. He told me to sit down while he was on the phone for atleast 15 minutes with another customer of his. I was just about to get ready to leave because it was very rude and unprofessional but just in time he got off the phone and proceeded with me. Next, we get in the car that I wanted to test drive. I tested out all the components to make sure it was working. I noticed that one of the roof latch wasn't working and he tried to blame me for not opening it right when he can't even open it himself. The test drive lasted around 3 minutes. When he kept on telling me where to go I was distracted and couldn't really test out the car for mechanic problems...like if the brakes were okay or if I hear noises coming from the car. After the test drive was done I told him that I wanted to trade in my 2012 car for it. He and the sales manager lowballed me for $6000 for the car because it had some flakes on the paint from highway chips. I then asked him how much they would give me for my trade-in if this was all fixed. They told me they'd give me around $10500 for it because it needed a WHOLE paint job, just because I had some chips in the front bumper. A week later, after I had the car professionally repainted I scheduled another appointment so we could talk about the deal. I scheduled the appointment at 11:30 and had to wait till 11:50 for him to get here. All the secretary said was "He was on his way". He finally came and asked me for my keys right away. I gave it to him and he came back 5 minutes later and gave me another excuse about my paint and told me that it was still $6000. I would not have wrote such a bad review on it if I wasn't treated so badly. I wasn't the fact that I was lowballed on my trade-in the first time I came, it was the fact that each time I went, he was either busy on the phone with someone else for 20 minutes or late to an appointment that we scheduled. He wasted my time and he wasted my mechanics time. I would not come back to this dealership ever again.
Daniel
Nov 26, 2013
I had a good experience here - My salesperson Amine was knowledgeable, thorough and very helpful. I got everything I was looking for and was really pleased with the overall services of Amine and the people at Boch Honda.
Jim Burns
Nov 26, 2013
Tom Rybak is a great sales rep to work with. He made the entire process from negotiating the car price to walking me through the finance process and communicating with me when the car would be ready as easy a car purchase that I have ever experienced. Tom even came in on his day off to meet me and give me the keys to the car and once again go over all the cars features. The entire staff at Boch Honda is very freindly and helpful. They have a great selection of vehicles and are honest people to deal with. They also are true to their word. The price I was quoted for my new 2014 Honda CR-V was exactly the price I paid and they had the color I wanted.
ginad603
Nov 26, 2013
I just recently bought my 2013 Civic this weekend and got to take it home today. It drives like a dream and has more features than I could ask for. We went to Boch because they are so helpful and work with so many banks. They got me into a new lease and out of my old one with ease & without costing me an arm & a leg! The salesman we worked with was Steve Saunders- he was so nice, friendly, and really went out of his way to make sure we were able to get what we wanted! I would recommend him any day!
Nickzx
Nov 26, 2013
I've bought OEM brand new parts from them through hondapartsnow.com. The parts came with signs of rust, wear and paint peeling off, and it turned out these were returned parts and I cannot believe they blamed me on misrepresenting the facts. How low they can fall in their sales practices?! Not sure, but if you consider buying a car from them--watch out!
jburns7
Nov 25, 2013
Tom Rybak is a great sales rep to work with. He made the entire process from negotiating the car price to walking me through the finance process and communicating with me when the car would be ready as easy a car purchase that I have ever experienced.Tom even came in on his day off to meet me and give me the keys to the car and once again go over all the cars features.The entire staff at Boch Honda is very freindly and helpful.They have a great selection of vehicles and are honest people to deal with. They also are true to their word. The price I was quoted for my new 2014 Honda CR-V was exactly the price I paid and they had the color I wanted.
hmm_external
Nov 25, 2013
This is the 3rd car I have purchased from Boch Honda in 10 years. They are always professional, have a terrific inventory and are well staffed. Last week I was not planning on getting a new car however due to unforseen circumstances, I needed one fast! The Team (Mark Doran, Billy Almon and Samuel Peterkin) worked with me, very patiently to make sure that I found the perfect car for me at a terrific price. They surely turned a rough situation into one that I am delighted with - I love my new car!!!
gretchen kindstedt
Nov 24, 2013
I purchased my Honda CRV from Boch Honda, Norwood Mass, early November 2013. My salesperson was Tom Rybak. He was wonderful. Answered all my questions, no matter how trivial. My CRV has been a joy to drive. The seats are comfortable and the amount of room is just what I was looking for in a new suv. Looking forward to years of enjoyment and trips around New England. The exterior color is perfect.
Bob McMahon
Nov 21, 2013
I have dealt with Bob Fenerty at Boch Honda for a long time and purchased several cars from him. He explains everything as the deal process goes along from start to finish. Bob goes out of his way to treat you like a friend instead of a customer. I call Bob once in a while if I have any concerns about my vehicle, if I leave a voice mail he calls back within the hour. Even on days off more often than not he will call me back. I have recommended Bob on many occasion. Bob Fenerty should be teaching classes on how to sell cars, if he did Boch would double its sales. Thanks again Bob.
Brian
Nov 21, 2013
We knew what vehicle we were looking to purchase, and I reached out to Anthony Simeone via email to get the process started. This began around 11am on a week day. We touched base via email a handful of times discussion price and options, and by 3pm I decided to take a ride in to have our trade-in appraised, and talked further on numbers, financing, and the vehicle with Amine Abad. By 5pm I had purchased the vehicle at an unheard of price, and my wife went and picked it up at 7pm. We had a very easy car buying experience, with no high pressure sales tactics, and we got a great deal.
Doherty Family
Nov 21, 2013
We had a great experience working with Bob Fenerty, aka Biff, at the Honda dealership in Norwood. We went there on one weekend day to test drive a Pilot but needed more room. We returned the following week to purchase the Odyssey and couldn't be happier. Biff was excellent and so easy to work with. The overall experience with him and their finance department was wonderful and very professional.
Matty McC
Nov 21, 2013
I went into Boch Honda with the intention of just looking for used cars, then I found one that really spoke out to me, the Honda Insight Hybrid. I ended up speaking with a representative named Amine, who proceeded to thoroughly explain all the cool hybrid features the car had to offer and later let me test drive it. Amine was very knowledgeable about the exact model of the car which directly showed me he was a salesman who actually knew what he was talking about. Long story short is we eventually came to an agreement on a price and I now own the car I wanted. My biggest complaint was just in the negotiation process, which is NEVER a fun thing to do at a dealership, but has to be done. I was at the dealership for a lot longer than I wanted to be, and some of original negotiations weren't very desirable/reasonable for what I was willing to pay. But EVENTUALLY we came to a reasonable price for the great car. However after everything was said and done, I went back to the dealer 2 days later to pick up my car, and Amine was there to go over some extra cool things about the car, showed me that the car was fully inspected, cleaned, and ready to go. Overall a very good experience, If I could I would give it a 4.5 out of 5 star review, and I am a brutally honest person. Thank you Boch Honda, for making my first car buying experience a great one! -Matt
j.Atkinson
Nov 21, 2013
I had the pleasure of having Amine Abad as my sales person or " Honda Expert" would be a better description He was awesome from the very beginning, all the way up until he called me a day earlier than promised to tell me the car was ready for pick up. He went thru "everything", and I mean everything, set my phone up, helped with satelite radio, you name it. . Fantastic experience .j.Atkinson
dc500
Nov 21, 2013
I had a great experience at Boch Honda. Chris Gaudreau was awesome to deal with, no pressure, very knowledgeable, helpful and friendly!The whole process went very smooth.
Ralph Bellegarde
Nov 19, 2013
My family has bought 2 cars from Biff in the past year and have recommended friends who in turn have also purchased or leased vehicles through him. He is a professional at all levels and is an asset to your dealership.
bostonbruins
Nov 18, 2013
I had the opportunity to work with Isaac Jordan! Isaac was the best salesperson who answered all of my questions and still goes out of his way to this day months after I purchased my car. He is so knowledgeable and knows about every honda and I would definitely recommend him to others! Overall it was beyond my expectations of a great experience thanks to Mr. Jordan.
littlemissparis
Nov 18, 2013
I had the opportunity to work with salesman Isaac Jordan. Isaac was such a great salesperson and helped in every way he could and beyond! I never once felt pressured, and Isaac showed me everything and more about my car and went out of his way to answer any questions. He was always in a great mood and made me feel very comfortable. I am definitely recommending him and Boch honda to others!
carla.deltrecco
Nov 13, 2013
I came to Boch Honda looking for a new lease. After a few minutes of browsing Chris came over asking if I needed any help, no pressure. I told him exactly what I was looking for and he exactly found it. We went on a test drive and I fell in love. Chris worked very hard to try and get me the payment I was looking for. After a few minutes back and forth he came very close to the payment I could work with. So after sitting down and doing the paper work I drove out the next day with a beautiful 2014 Honda Accord EXL. Thank you Chris for your pleasant personality, your time, and the great job that you are doing!
sujoy
Nov 12, 2013
Amine Abad was our sales rep and he was excellent. There was no too much talking and he was straight to business and gave us a really good deal on the two cars we bought from them. We asked for an on-road price and we were given one, after which they stuck to their word and gave us the price they quoted with no manager required to be involved at any stage of the process. We were allowed to inspect the car at our own pace. We traded in our car and he even transferred all our stuff from our old car into the new car for us. Our communication was initially through emails and Bruce Mcdonald, our internet sales contact was quick to respond to any questions we had. Our finance contact was Marlon Pina who had a great sense of humor but was sincere and meticulous with his paperwork. He kept us entertained while doing his job in a picture perfect way. We got really good deals on the financing for both cars. Though it was really late in the day (after closing hours) and Marlon was leaving on vacation the next day there was no complaining whatsoever. He made sure he finished all of it the very same day and left us as very happy customers. Definitely recommend buying from these guys.
sujoy
Nov 11, 2013
Amine Abad was our sales rep and he was excellent. There was no too much talking and he was straight to business and gave us a really good deal on the two cars we bought from them. We asked for an on-road price and we were given one, after which they stuck to their word and gave us the price they quoted with no manager required to be involved at any stage of the process. We traded in our car and he transferred all our stuff from our old car into the new car for us. Our communication was initially through emails and Bruce Mcdonald, our internet sales contact was quick to respond to any questions we had. Our finance contact was Marlon Pina who had a great sense of humor but was sincere and meticulous with his paperwork. He kept us entertained while doing his job in a picture perfect way. We got really good deals on the financing for both cars. Though it was really late in the day (after closing hours) and Marlon was leaving on vacation the next day there was no complaining whatsoever. He made sure he finished all of it the very same day and left us as very happy customers. Definitely recommend buying from these guys.
matt6418
Nov 7, 2013
I was exiting my lease with another company and decided to go with Honda. I went around to other dealers to see what they had for cars and prices and none could match with Boch Honda and they even said if I did find a better deal they would match which shows there commitment to satisfy customers. I didn't find a better deal and decided to go with Boch Honda. The process was a breeze signing papers one day and getting my new car the next and my car sales man is great guy and fun to work with just a rellly good person. They went above and beyond to help me and am very grateful for that. They treat you with the up most respect and that is hard to find in a car dealer ship now or days. They didn't pressure me into anything I didn't need and worked with me figure out a vehicle that would work in my price range. Just based on the fact that they would match or beat any other dealer I would recommend Boch Honda in a heart beat. Theres a lot of good people that work there and you can tell when you walk into and created with a hello and a smile an as a customer that means the world to be look at as a person and not a dollar sign.
janeflynn
Nov 5, 2013
I had an excellent sales experience at Boch Honda, Norwood, MA. Tom Rybak was my sales person. He was friendly, professional and knowledgeable. I actually enjoyed the experience of buying a new car from him. I received a very good price on a new 2014 EL-X V6 Accord in the color I requested, and with the options I wanted. I was given a fair trade in value for my 2004 Buick. I am glad I chose this dealership. I spent quite some time doing research on the internet so I would also like to mention Connie Whalen who contacted me promptly after I requested a quote online and got me into the dealership to buy my new car. I am very pleased with my purchase. Thank you Tom, Connie and Boch Honda, Norwood, MA!
Eric8181
Nov 3, 2013
this is the 4th vehicle I have purchased from Boch Honda Tom Rybak was the sales associate. Mr Rybak was friendly professional and bent over backwards to please me. The sale took place in a few hours ans was a seamless transaction. Mr Rybak was quite knowledgable of all the vehicles and thoroughly reviewed the car with me after my purchase. He was vert patient and quickly answers my questions. the whole experience at Boch was even enjoyable. I suely would recommend this dealership and my sales associate TOM RYBAK!!!!!!!!!!
Cremilde1948
Nov 1, 2013
Tom was very patient with me and did not rush into making a decision! He assisted us in making the right purchase for current needs. I would recommend him highly!
christine78
Oct 31, 2013
This was my first experience buying a car on my own. I chose Boch Honda because they had advertised a deal on the 2013 Honda Civic that was almost "too good to be true", but I got exactly what I wanted for the advertised price! They even had a good selection of colors available. Can't ask for more than that! The salesperson, Amine Abad, had a very good demeanor, was very professional and even went "above and beyond" to make the transaction go very smoothly. Hayden Ali, the financial person, was very professional, personable and not "high pressure", which was a big relief for me. I would recommend them to friends (already have) and would go back myself.
sailingwestcoast
Oct 31, 2013
Thanks for quick delivery with great customer service! It was a huge bonus to have a dealer take care of DMV registration for the customer. Thank You!
mccoquito
Oct 26, 2013
I initiated contact through the dealers call center, great service from the beginning, then when I went to the dealer the sales person, Amine Abad, was very straightforward, friendly and helpful in the entire car purchase process. Haiden Ali, Finance Director got me a great loan and was also extremely courteous and straightforward. I did not meet Bruce MacDonald the BDC Director, but judging by the efficiency of the entire process from initial contact to finance to driving out with my newly purchased car, I would say that the Boch Honda team is class A and the customer definitely comes first.I am very satisfied with the experience, with the performance and condition of my car and will definitely purchase my next car from Boch Honda.Great dealership and great people.Max Contag
anneski
Oct 24, 2013
My experience with Boch Honda and Tom Rybak were both excellent. After days of car shopping, I was not looking forward to looking at more cars, but Tom made my shopping experience very enjoyable. He was fun and helpful to work with and quite knowledgable on cars. I will definitely return to Boch Honda again, they have a great team of employees and the best prices. If you are thinking of visiting this dealership ask to work with Tom! He makes car shopping a pleasant experience.
kyletank
Oct 24, 2013
Great experience with Amine Abad, and will go back to him again! We bought a new 2014 Honda CRV and this was the best car experience I have ever had. Highly recommend him to family and friends. great price, no pressure and in out of there very quickly driving the car off the lot with trade in!
motero0222
Oct 23, 2013
Many thanks to Christopher Gaudreau for going beyond his call to make this happen. Chris was amazing in every way from keeping me informed to making sure our car mas immaculate. Amazzing person very caring treated me like family. AWESOME REP!!! :)
13Pilot
Oct 23, 2013
We were looking to trade our current Pilot lease in for a new Pilot lease but didn't want to spend a lot of time in the dealership. After sending several emails around to area dealers, Boch Honda was very responsive and provided us with solid numbers before we even stepped foot in their dealership. Darnell Younge handled the communication via email and phone in an amazingly efficient manner and gave me his word that the numbers were not bait to get me into the dealership. Once we agreed to terms, our salesperson Tom Rybak took over and was able to locate the exact vehicle that we were looking for. Tom kept me informed all along the way and did not miss a beat. Once the vehicle was located and picked up, Tom greeted me at Boch with a very friendly and welcoming experience while all of the paperwork was sorted out. I received the exact price that we discussed via email and phone and not a single game was played during the entire experience. Darnell and Tom were very professional and made our car buying experience a breeze.
EdwardHiggott
Oct 20, 2013
Tom was da bomb!! I was looking for my daughter's first car. Looking online at AutoTrader.com I found a 2006 Honda Civic that I liked at Boch Honda. My daughter and I went to see the car. We got paired up wtih Tom Rybak, a real down to earth honest salesman. When we saw the car It wasn't quite what we wanted but Tom suggested another car that was just right. He made the whole experience very pleasant from the time we met right up to when my daughter drove off the lot with her new car. He did everything in his power to make sure the car was perfect when she picked it up. I would highly recommend Boch Honda and Tom Rybak in particular when buying your next car. My son also has a Honda Civic which we bought before we discovered Boch Honda but have had it serviced twice at Boch Honda. Our experiences wtih Service have been nothing but positive. We have found the whole place to be very professional.
kimdesto
Oct 20, 2013
Exceptional customer service and help in finding the perfect vehicle to fit all of my needs! I would recommend this dealership to everyone! It's my 4th Honda, and 3rd dealership and best, by far, out of all of them. Amine is very thorough and knowledgeable and made it very easy to do business here!
Amirmilstein
Oct 16, 2013
Just purchased a 2011 crv and leased a 2013 civic. Traded in my two old cars. Great service and flexibility. Thank you for a great deal.
wpodgorski
Oct 16, 2013
Price was very good, The salesman was tremendous, treated us like adults. There was no haggling over price nor were there any surprises. Price obtained over Internet was honored.
dk012
Oct 14, 2013
Chris was very professional and friendly from the minute he met with us. He knew all the ins and outs about the car we wanted to test drive, and ultimately purchased on the same day.
mentos35
Oct 12, 2013
Boch Honda, has a lot of options, and the employee's, especially Tom Rybak, he was very good associate that helped complete a lifetime experience. He was easy to talk to, very knowledgable, and my wife and I felt like we knew him for years. we would recommend Tom to future purchases and my wife and family will need cars in the near future.
msp2930
Oct 11, 2013
My wife and I have not purchased a vehicle in the last 8 years. Boch Honda came highly recommended from several friends of mine. From the moment we walked in we were treated like first class customers. Tom and the rest of the staff went above and beyond to make sure we recieved the best possible service. Over the course of 2 days Tom was constantly in contact with us and kept us up to date on the sales procedure. I would highly recommend Boch Honda to all my familly and friends, in fact on the ride home I gave Tom's information to my father to purchase a vehicle from Boch. We will only purchase from Boch from here on out. The only regret we have is not going to Boch Honda earlier than we did.
krings
Oct 10, 2013
I purchased two cars from their company. The first experience (earlier in 2013) was below par, however, the second experience (October, 2013) was fantastic. I dealt with Jose Mendes this time for the sales part and Hayden Ali for the financing part. Both were amazingly nice. No sales pressure tactics - I knew what I wanted and had the price negotiated by email with Bruce before stepping into their store. They did not pressurize me into purchasing stuff that I did not want. A single no for the upsell part and that was it. Overall, it was pretty pleasant. Jose mentioned that he would deliver the car on a certain date and he kept his promise of delivering on that date in the morning, which was pretty good (considering the run around that I had experienced from a previous sales guy [who no longer works here] when I got my other car earlier in 2013). If you go to the store, make sure to deal with Jose Mendes, he does a good job at his work! :)
racasdorph
Oct 9, 2013
Tom Rybak did an outstanding job helping me figure out which Honda I wanted to get. I ended up buying a 2011 Honda Fit. I couldn't be happier with his service! Amazing job. I would definitely recommend Boch Honda and specifically Tom to any of my friends or family.Thanks.
irish12477
Oct 7, 2013
Both Chris and Rick were incredibly friendly. They listened to my concerns, were straight forward about my options and didn't pressure me into anything I wasn't interested in. It was a great experience and I would recommend them to anyone.
Teakettlelane
Oct 6, 2013
Tom was an excellent sales person and was a pleasure to work with. He was very knowledgeable about the cars that he was selling, he was honest and friendly and just a down to earth type of a guy, who made the stress of buying a car a lot easier. You can buy a car at any dealership, but its salespeople like Tom, who make a difference! I would refer Tom to any of my friends and family as a person to see in order to buy a new car. As for the dealership itself, everyone seemed very friendly and helpful. Every time we walked through the service area, we were welcomed and acknowledged, we even had a very pleasant conversation with two of the people whose job it was to keep the dealership clean. We are also very happy to know that Boch offers repair service with such late hours as well as on Saturdays and Sundays. That is a big plus for people who work Monday through Friday during normal car repair service hours. Jane & Warry Lomax
fjd0413
Oct 4, 2013
I spent a considerable amount of time researching cars and taking test drives. Chris/Boch was one of the first dealerships I approached for a new Accord. After several trips/calls/emails to other dealerships, I ended up circling back to Chris where I ultimately bought the car. His approach is friendly, straightforward, and no pressure.....very professional. Thanks Chris!
FaithMeads
Oct 3, 2013
I am a recent graduate and this was my first time buying a car. After shopping around for a little while, dealing with one pushy car salesman after the next, I was extremely overwhelmed. Then I went to Boch Honda. I worked with Tom Rybak, who could not have been nicer or more helpful! The whole crew at Boch Honda made the experience so simple and enjoyable. I ended up purchasing a 2013 Honda Civic LX but did not have a ride to pick the car up from the dealership. Tom took the time on his day off to pick me up from the T station in my brand new car, and then showed me step-by-step, how to use all of the features in the car. I feel like I got a great deal on a car that I absolutely love. I will definitely be refering all my friends to Boch Honda. Thanks, Boch!
Kessloff1
Oct 1, 2013
Tom was an excellent salesman. He was very informed on the vehicle. Answered all our questions. When I buy my next car it will be a Honda from Tom Rybak .
Blueman28
Sep 30, 2013
Started my shopping here, low pressure from Tom, he understood I needed to shop for price. After shopping numerous dealerships in person and via the internet I gave BOCH the chance to meet or beat the lowest price I had been quoted and they did. I am a very difficult customer and I certainly put all those I dealt with through their paces. I was impressed that they all greeted me with honest good humor even though I treated them as the enemy. Tom did a great job building the foundation for the sale, Jocemy helped lock it in and Chris did a great job with the pick up of the vehicle. If you are buying a Honda I would strongly recommend seeing any of these men.
entropy763
Sep 26, 2013
Amine was very thorough in explaining the features of the vehicle and pricing details. He was precise in going over what would and what needed to happen after leaving the dealership. He put more effort and time into going over the vehicle literature and actually demonstrating the workings of the car upon pickup than I had expected. I'd recommend him to anyone looking into getting a new ride!
caracino
Sep 20, 2013
Chris was great! No high pressure. Be honest and straightforward and that is what you will get from him. Keep up the good work Chris!
shn428
Sep 17, 2013
First off - I just want to say that if it wasnt for the quality treatment I received from Gary Lee, Isaac Jordan, and maybe even Howie Charnitsky, I seriously wouldve taken my business elsewhere. But onto this review...My experience started with a TrueCar quote and Boch Honda had the lowest guaranteed price. So we decided to stop by Boch Honda first. My sales consultant, Gary Lee was great; he was extremley knowledgable and you could tell by his passion that he knew what he was talking about. Definitely someone youd want on your side when shopping around for a new car. He took the time and effort to explain to me all the different trims the 2013 Accord came in. As a first time car buyer, I found this very invaluable. Unfortunately my father didnt think the quote we got was good enough so we decided to speak with one of the internet sales manager directly. Was told that TrueCar quotes were nonnegotiable so we decided to leave. (Although I didnt get the chance to, I wish I had thanked Gary for his time)My eyes were set on the 2013 Accord EX L, so I spent the next few days sending out emails to other dealers in the area. The competition was fierce and I ended up receiving an offer I just simply couldnt refuse from Bernardi. Long story short, Boch Honda matched the offer and because I really enjoyed the treatment I got from Gary - I decided to give them another shot.Now onto the gruesome part of my experience with Boch Honda.Hayden Ali, the finance manager I dealt with appeared very nice and enthused to help me out at first but somehow along the way he got very unprofessional.(Ill be honest here and state that my credit isnt in its best shape. I made very poor decisions in college..but Ive done everything I could to fix it earlier this year. Which did lead to an approval with Capital One Auto finance for a 3.74% earlier this year. I didnt end up buying a car then so the offer expired. And due to my eagerness to build credit again I was declined through Cap One this time around for too many inquiries. I have no debts and all my credit cards are paid up in full each month)?Hayden explains to me that my credit was awful and that the best he could do was through Fifth Third bank for 13%. Knowing that I was offered 3.74% not too long ago I thought that couldnt be possible. So I explained to him by background story.He simply did not care and showed me an X under Capital One on his computer screen.Stating that whatever I did before Capital One no longer wanted to do business with me.His tone of voice was extremely downgrading and very offensive. Whatever you did with those creditors, they dont want to business with you anymore they think youre playing games with them - Hayden??Right there and then we both knew we werent going to get this deal done.I was extremely frustrated... Hayden ended up leaving the office and goes out telling to Gary (I think) and maybe to the entire dealership that hes playing games in there, hes playing games...blah blah blah (Im sure he thought I was lying to him about my previous approval with Capital One)Eventually he brings Howie Charnitsky (Finance Director?) into the office to explain to me what was happening. He listened to my story and ended up seeing if he could speak to someone from Capital One for me. He asked them why they couldnt approve me for a loan. I even showed him an email with my previous approval with Cap One. As this is going on, I cant help but look at Hayden all giddy and smirking as if he was shoving his finger in my face telling me I told you so.( I already knew why Cap One wouldnt have approved me, but it certainly didnt make me feel any better with Hayden there mocking me )Howie works something out with Wells Fargo and although I resisted it at first, I ended up just agreeing to the 6.49% with the intention of refinancing it immediately with a co-signer. Just an FYI. I made a 36% downpayment.If it wasnt for my high tolerance I wouldve just left and took my business elsewhere. And God, if it wasnt for Garys professionalism and kindness I seriously wouldnt have any desire to continue my transaction with Boch at all. And let this all be known that if only Haydens attitude was a little bit more professional and reasonable MAYBE we wouldve just worked together to find the proper solution.(Hayden - please dont fight with your potential customers to prove them whose right and wrong, instead use that attitude of yours to try to help them out. Kindness goes a long way. Im not a saint but that doesnt mean I deserved the kind of treatment you gave me. You wouldnt even dare to look at me or thank me for my business after I left your office- Pitiful )and to add insult to injury, im sure they purposely mistyped my phone number on the sales contract perhaps to avoid the Honda Survey team from contacting me. Ernie Boch, do not worry. Aside from my degrading experience with Hayden Im still going to give you a perfect score - You can thank Gary, Isaac and Howie. Gary also went out of his way to make sure my car was ready in under a day for me. Very appreciated.Ultimately people - If you want a great deal and a dealer thats willing to fight for your business Im sure you cant go wrong with Boch. Just make sure you do your research first!
stillwaters143
Sep 17, 2013
Amine was very knowledgable of the products and was helpful in determining whether to lease or buy a vehicle. In the end I decided to lease the 2013 Civic and couldn't be happier with my decision. Leasing made more sense for my financial situation, which Amine was understanding of and worked with the finance department to make sure my payments were tailored to my needs. Amine's concise explanation about the features and amenities of the Civic were what sold me on the product. When there was an error in the paperwork for the final sale, Amine was quick to offer his services and drove to the South Shore to ensure I got my car on that day as planned.
zhouchao112
Sep 14, 2013
Tom is so far the best dealer I have ever talked to. He is very nice, patient, and professional in serving clients and helping them to find the right vehicle. Tom helped me a lot throughout the day like 5 hours and I settled all the questions and confusions. Finally I purchased this car and drove away within the same day with quick service, test driving, payments, insurance, and registration so that I don't have to come back again for things that can be done on the same day. Most importantly, I got a good plate, I mean the lucky numbers on the plate, with Tom's help. So I highly recommend this dealership and Tom as one of the best sales representative.
2Dtruong
Sep 12, 2013
I never write a review especially for a car dealer BUT after I purchased a new car with Mike McShane, the experiences was painless, fun, fast and HAPPY!! Mike is nice, friendly and a great sense of humor; who gave me everything that I asked for. I was looking to trade in my old car with a good price and purchase a brand new black, Honda Civic, 4doors. I was at Silko Honda first but they did not have the color of the car that I want when I arrived and they wasn't ready. On top of that, they did not give me the agreement that we (them and I) agree on during phone calls and emails/internet. It was a waste of time and cost me extra $10 for a bank check. Boch Honda was completely different; Mike McShane called and remind us the appointment, then came and meet us immediately when we arrived. He offer us snacks, drinks which help a lot because I have a 10yrs old daughter who enjoy cookies and hot chocolate(keep her busy). Mike McShane did not waste my time; he shows me the new car that I want, answer all my questions, and on top of that he gave me a great trade for my old car which the other Honda dealer did not. Mike also spend extra time just to connect my cell phone and my new car together; which help me a lot. He is also funny that keep us (my bf, daughter and I) laugh and enjoy the time being there. Mike works hard to make his customers like us "happy" which is the main key to any dealer. I remember Mike kept asking me if "I'm happy" and of course I'm very happy and that is why I write this review. I would recommend Mike to other customers for sure and of course, my friends, family and co-workers will hear all about my new car and Mike when I show up to work tonight.
SeanClark
Sep 6, 2013
I had a great experience with these guys. They were endlessly helpful and friendly. Totally happy with how everything worked out and I will certainly be sticking with this dealership in the future.
maureenree
Sep 1, 2013
We went into Boch Honda a week ago, after having shopped around a little, and we were happy with the process here. Our sales associate, Chris Gaudreau was very pleasant to work with. He was knowledgeable, easy to talk with and we were able to get to the point without a lotof hassling around. I would definitely buy another car from Chris!
jrsnoma
Aug 28, 2013
We had a great experience with Simon at Boch Honda. He was patient, knowledgeable and never pushy. Even after we signed the contract and Boch had us locked in, he continued to work for us. We needed the car quickly because we'd just moved to a commuter town without a car, and he followed up frequently with my insurance company to get everything done. I couldn't have asked for a better experience -- we wouldn't hesitate to purchase our next car through Boch (and Simon specifically).
tgage66
Aug 27, 2013
Chris Gaudreau was beyond amazing. I would give him more than 5 stars if I could. After a bad experience at another dealership, Chris' sense of humor and friendliness made car buying a relaxing and fun experience. Best of all, he got us a great deal on the Ridgeline. We love our new truck. Thanks, Chris.Tracy
CatherineCollins
Aug 27, 2013
Dealing with Marc Heroux, on more than 3 occassions, has made him and Boch our favorite dealer. If you are looking for an honest guy, with your best interest in mind - go to Boch and make sure you talk to Marc. He is a "regular" guy and he will help you. He has helped us on several occassions. We recommend him and the dealer to anyone looking to buy a Honda - or, really - any car!Sincerely - Catherine J Collins of Belmont, MA
xyzxyzq
Aug 20, 2013
Just completed third purchase with Amine Abad for a 2013 Honda Accord. Amine provides excellent service and follow through. Amine has excellent knowledge of his product and makes the purchasing process a wonderful experience. After the sale Amine stays involved making sure that the vehicle is properly cleaned and registered for us. At the time of pickup Amine met us and and went through the electronic functions of the vehicle in great detail. Congrats to Amine as an excellent salesman...there is a reason why I go to him for both personal and business purchases. Bill Almon, (sales manager), and Martha D, (finance manager), were also helpful during this purchase.
salzmans
Aug 20, 2013
Amine helped me with the lease of two vehicles over the last 3 weeks (Civic and Accord), and went above and beyond what I would expect from a sales specialist. He seemed to have my best interest in mind at every step of the process, and he is a pleasure to work with. Thanks for making it as painless as possible!
HondaLovingFamily
Aug 19, 2013
I bought a Honda Certified Pre-Owned Civic from Boch Honda Norwood and I can't imagine a worse buying experiece. This being my 2nd Honda Civic I went in knowing exactly what I wanted and had written a check out in advance. That's how sure I was that I was going to buy the car I came in to look at and yet I was still forced to spend most of a Sunday dealing with their over the top (and really quite text book) flim-flam sales tactics. They did the usual bait & switch of "oh that car we have advertised for cheap has been sold but let me show you another more expensive model..." but I was prepared for that. Then they wouldn't negotiatie 1 cent on price and the sales manager kept side-stepping the topic of the financing. I came in repsonding to their advertised (2.9% financing with $3,200 down) rate for this car. It was written in black and white in the listing so I kept going back to try to get them to confirm that was what I would be receiving. The sales manage literally avoided the topic at all costs, spending half an hour talking about Boston history and such, glossing over the details of the financing. Later as I sat in the Business Manager's office to sign the paperwork the business manager was rude and condescending and said that was the first he had heard of any such rate (despite it being advertised with every used model that had advertised online). The sales person also had made a note about the 2.9% financing in his notes on the sales sheet, but the business manager accused me of making it up. The sales tactics for the extended warranty and lo-Jack-like security system were very, very heavy handed and when we declined the guy was downright rude. I will never step foot in a Boch dealership. If the .5% they make off the bait and switch financing is worth the ill will they engender in their customers then it's certainly an interesting business model. Our next car will also be a Honda but never again will I buy something from any Boch dealership. My advice would be to bring your attorney if you want to shop for a car at Boch Honda.
Kdpoulos
Aug 17, 2013
Best car buying experience my husband and I ever had. Isaac was a pleasure to work with and listened to what we wanted. I would definitely buy from this dealership again and I highly recommend them.
hittheroad
Aug 7, 2013
Mike McShane was a pleasure to work with. He is knowledgeable about the product, gives a great overview of the car, and listens to what the customer wants. He is also personable, friendly, and easy going. He made the car buying experience enjoyable. The Boch Honda Dealership was welcoming, and when the manager did get involved, he was informative about Honda incentives, but not pushy. Overall buying a CRV at Boch Honda was a good experience.
brettsky72
Jul 25, 2013
I am located in NH and received a price from Amine over email which was the best I had seen. Not only did they have the color I wanted in the Pilot LX, but they had the best price and gave me a good trade value based on my research. Since we had talked before the buying process took less than 2 hours and they delivered the car to my town hall two days later, and took the trade when they dropped it off. I'd buy from them again.
koc1
Jul 24, 2013
Chris Gaudreau was very helpful and well informed on all the controls on the CR-V we purchased,it was a pleasure working with him
gregaubin
Jul 23, 2013
Biff Fenerty at Boch Honda was very helpful in our recent purchase of a new Odyssey. Biff was honest and open regarding pricing and trade in value. He was helpful and knowledgeable about the vehicles options and features and was in no way pushy or aggressive. We visited several honda dealers and chose to buy from Boch because of Boch's pricing and our experience with Biff.
ssaundra
Jul 21, 2013
Amine was great and considerate. I think he was genuinely kind and did his b est to help me find the car and price.He delivered the car and was thorough in going over things with me. I would go to him again.
lancesir
Jul 8, 2013
Tom Rybak makes you feel like you're part of the family and makes buying a new car an enjoyable experience. We were impressed with his customer service skills and will definitely be returning for future purchases.
Jqbowers
Jul 5, 2013
Worst experience!!! I will never go back and work with him. I would never recommend him to anyone. It was an absolutely awful experience overall!
Lynnlupo
Jul 4, 2013
We have previously bought two other Hondas from Boch Honda. We went in with the intention of leasing a car but because we got such a good deal on a new car that we made our 3rd purchase with Boch since 2003. Tom Rybak has been our salesperson for the last two purchases. He makes a new car purchase a pleasure. Every time we come in for service he makes it a point to come talk to us and follow up. We will continue to come back!
jfarrell227
Jul 3, 2013
Tom Grover was quick to respond to our inquiry of 2013 CRV EX with price, color and model of car we wanted.Amine Abad was extremely knowledgeable and answered our questions about the 2013 Honda CRV EX. He led us page by page through the owner's manual and showed us all the options on the car e.g. remote starter, back up camera, radio set up. etc.Rick Turner clearly explained all long term insurance options for repairs and costs and let the decision up to us. His explanations were clear and concise. We felt secure in our decision with his recommendations.Last Tom, Amine and Bill Sales worked beyond our expectations to deliver our car to Wilbraham, MA.
Cmway
Jul 2, 2013
Went to look at 12 Camry. On the way to the dealership we got a call from the sales manager saying the car we were going to look at was just purchased, but they had other comparable vehicles to look at. We had driven a dozen cars and walked out of almost as many deals before going to boch Honda. We told them exactly what we wanted/needed and weren't committed to one make or model. Walking around the lot we saw a 12 altima with 8000 miles and said "can you make our budget on this one?" We went into the shop and after three trips the the sales manager we got the deal we wanted. The finance manager was excellent. He tried 14 banks (I know because I checked my credit report) to get the rate we needed. I walked in with financing already lined up and told them if the could match it I would use theirs (and they make more money) and they got so close we closed the deal with their finance company. During the waiting they have my 5yr old coloring stuff, had a kids area with Finding Nemo, cold bottled water, and gave us a bag of ice when my 5yr old bumped her knee. When the vehicle was delivered it had been waxed, poorly, and cleaned very poorly. Not what I expected when buying a car with a stocked price of 18900. I emailed the manager of the dealership to let him know that they missed having a perfect sales experience by failing to spend an extra half hour cleaning the car. Overall I would recommend this dealership to friends and family. I would make sure they demand a car that has been cleaned properly before they sign the dotted line.
jo4267
Jun 29, 2013
After working with a very pleasant salesman, named Simon, I had nearly decided to purchase an Accord from Boch Honda. Unfortunately, I was offered only $16,500 for my 2008 Infiniti M35x, which is far below a fair price. I was certain that some mistake had been made, but I was told that $16,500 was fair, and I was offered various unconvincing explanations as to why. I was eventually made a fairer offer of $18,500 before I left the dealership, but I refuse to do business with dishonest people. The next dealership I visited offered me $18,500 right off the bat, without first trying to cheat me out of $2,000.
vbdee7
Jun 28, 2013
Mariano was tough, between my husband and I against him, neither of us really was able to back down much on our needs or price. However, we ended up meeting in the middle and took it to Hayden's office. I ended up getting the EXACT vehicle I came in to purchase and am VERY happy with it. I would recommend going to this dealership because if you want a Honda, why go to Tom, Dick and Harry's used lot on the corner when you can go straight to the source?I recommended Boch Honda to my employee who is looking for a new vehicle. She exclaimed that she had a horrible experience as a Boch dealership once and refuses to go back to any Boch. So I fired her. haha just kidding. I just laughed at her as I saw her walk out to her 1998 Mercury Mountaineer with no rear bumper and squeeky doors. Pretty obvious who's the winner here. :)
slkuner
Jun 28, 2013
I want to thank you for giving me the outstanding buying experience. I got a bad experience from another dealer that afternoon. Thankfully, I went to Boch Honda and met Tom Rybak there, he was extremely approachable, helpful. Hayden Ali is a humorous person, and he also makes things easier. I would highly recommend Boch Honda and Tom to anyone who is interested in purchasing a car. Their service is second to none.
ruthannba
Jun 26, 2013
Issac Jordan was a pleasure to work with. He was knowledgeable, friendly, easy to work with, and he answered every question with ease. He made our car-buying experience a breeze.
yelir03
Jun 24, 2013
I have dealt with Bob Fennerty at Boch Honda for quite a while. His honesty and integrity is what makes me keep coming back. Bob's friendliness and enthusiasm makes the overall experience of buying a car pain free. This dealership has always given myself and my family as well as my friends the best deals out there. They have a service department that is second to none. Every car from Boch has been issue free.
Eric11111
Jun 16, 2013
Chris was great to work with. Great dealership, with a great selection of cars. The prices were very good. I would recommend this to anybody interested in a Honda.
ffranjul
Jun 14, 2013
I went to boch to purchase my 2013 accord and Tom Rybak took care of everything with precision, they are well informed and give great customer service. I left the dealership in my new very satisfied. I would highly recommend this dealer and Tom to anyone who is interested in purchasing a new or used car. Also Eric in finance did a great job with the paperwork process, he made everything smooth and effortless.
sdmyette
Jun 12, 2013
Amine Abad was professional and efficient. He made the process of leasing two cars smooth and painless. He was excellent and most helpful in ironing out all the details in obtaining a new lease, the overall experience was very positive. I will recommend Amene to friends and family.
jmballantyne
Jun 10, 2013
it is always a very pleasant experience walking into boch honda. we have worked with mariano with our 2 previous cars and had such a wonderful experience we decided to come back to him. he is very professional, knowledgeable, and extremely friendly.
osborneosborne
Jun 7, 2013
Mike McShane was straight forward, honest and thorough. He walked us step by step through the purchasing process and made us feel comfortable with our purchase. He did not pressure us in any way. I would highly recommend Mike McShane at Boch Honda. I plan to visit again for my next purchase.
erinwoods
Jun 5, 2013
Mike McShane was SUPERB !!!! His knowledge and training of the Honda Odyssey 2013 was fantastic and I appreciate it so much. VERY friendly and professional atmosphere.
mclougkc
Jun 5, 2013
A few months ago, I bought a used Nissan from this dealership. After that was a relatively unpleasant experience, the subsequent trips to the dealership for service have been awful. Last week I made a service appointment for a basic 5,000 mile service with an oil change and was kept waiting for three hours while I had an 18 month old child with me! When I asked repeatedly after 2 hours that they tell me what was happening with my car, the service attendants seemed confused and it took over a half hour to locate my paperwork and inform me that the type of oil filter needed was one they didn't have and therefore they HAD NOT COMPLETED ANY OF THE SERVICE FOR THE APPOINTMENT, yet thought it was fine not to notify me of this and let me stay and wait. They were rude to me, unhelpful, and I ended up leaving with my car because I had other appointments that day and didn't even get my service completed. Because I got free services through my purchase at the dealership, I tried again to get my oil changed today and was met with rude staff, and again was made to wait over an hour for an oil change. I do NOT recommend this dealership, especially for their treatment of young women in the service department.
dougarmstrong
May 30, 2013
I drove four hours to get there and i wasn't disappointed, Amine Abad and the staff took good care of me. when there was a glitch in the contract, they fixed it quickly. I feel i was well taken care of and will do business with them any time.
MatthewLiptak
May 29, 2013
Second and third excellent interactions with both service and sales. My new 2011 Pilot was giving me issues and I took it back twice and as much as I was a pain to Mark Doran, Dave Foy and Howie Scharnitsky, they took care of me and my vehicle. They replaced a part and also updated some software and it is working great! The professionalism and true customer service I experienced goes a long way! Keep up all of the good work and I commend these guys on great service!
MatthewLiptak
May 17, 2013
Not sure why this place gets such a bad rap. I went to a few dealerships before I came here in search of a Honda Pilot. I shyed away from Boch due to the fact that Ernie Boch commercials are annoying and actually made me sick with the "come on down" line. However, now I can see why this place does so well as the biggest Honda dealership on the Planet. It is a smaller dealership in size and not a huge lot of cars but several sales people on the showroom floor. Honda cars speak for themselves and almost sell themselves so the sales person was not telling me anything I had not already heard. I have owned 6 Hondas in the past and they are all reliable and go forever and are just well made cars. The whole process took under two hours which is better than most negotiations I have been through (Prime) which took over 4 hours. The staff here is friendly, knowledgeable and takes the time to nail down prices and paperwork. I was put into a used 2011 Pilot in great shape with low miles and was satisfied with the entire transaction inlcuding my trade and the finance paperwork. The prices were reasonable and they worked it out so I was able to get the car I wanted without a hassle and within 2 days everything was done including registration and inspection. The service department here is like a well oiled machine and it is in and out very quickly. I have a new respect for Boch and Ernie does not look as bad now that I have seen the delaership and his staff. I would highly recommend anyone looking for Honda check this place out last like I did.
mtenajd
May 16, 2013
Our car buying experience was excellent. Our salesperson, Tom Rybak was extremely personable and helpful. He found us a great deal on a used Honda and helped us secure financing. All of our expectations were met and our worries about finding a good car and good price were needless. I would definitely reccomend the dealership and Tom Rybak particularly. j
1234jsa1234
May 14, 2013
My sales consultant, Chris Gaudreau, was absolutely fantastic. He was the consumate professional and went out of his way to check in on me during the significant wait for the financing department to complete my paperwork. I truly can't say enough positive things about the way Chris handled the whole process from start to finish. The only negative of the whole experience was the three and a half hour wait between signing the purchase agreement and finishing up with the finance department, although once I was able to get in to see Khaled he treated me fantastically and moved the process along very quickly. All in all I would recommend Boch Honda of Norwood to others looking for a new car at a reasonable price.
JaneHonda
May 10, 2013
I purchased a certified pre-owned Honda a few weeks ago. I had done research on my choice of car prior to visiting and had family members who had had good experiences with Boch, so once I identified a good deal, Chris and the manager were receptive to negotiating on my trade in and patient when I had to call and dig around for some information. Chris helped me get what I needed (such as an extra key) with little hassle and a bit of deadpan humor. Since it was my first experience buying from a dealer and my friends had told me horror stories about buying cars (not from Boch), I had come prepared for combat, but all in all the experience I had wasn't stressful. I would recommend Boch Honda to others.
ewo13
May 6, 2013
Amine was very pleasant and easy to deal with. He has been extremely helpful and knowledgeable throughout the whole process and I would not hesitate to recommend him to a friend. I will also seek him out when I am in the market for another vehicle.
jdomingo
May 4, 2013
I would strongly recommend using Chris to anyone! He is patient and a pleasure to work with. I told him my budget and am happy to say that there was no nonsense haggling or headaches. He took what I said seriously and made it happen! It was truely that easy. I will never use another sales rep or dealership again. I am staying with Chris as long as I own/lease a car. Ernie Boch is lucky to have such a great employee.
imillsh
May 2, 2013
We had a wonderful experience at Boch Honda. Tom really listened to our needs and he answered all of our many questions. He was very knowledgeable about the Honda brand and the different features in each type of car. He was very professional and extremely friendly. He made you feel comfortable. Even after the sale of the car, he helped us get everything set up in the car. He explained all of of the features even some that we overlooked previously. I would highly recommend Tom to family and friends!
Amitkul
Apr 30, 2013
Overall experience was very good. Mark Doran and his team were great to work with during the entire sale process. Mike McShane was very efficient, knew the steps involved in the sale very well and guided us appropriately. He was prompt in his communication and was responsive to our requests. The finance person was a bit pushy though. Overall, I would say that Boch Honda is a worthy consideration while buying the next car...!!!
amcloherty
Apr 25, 2013
Third time leasing a vehicle here, second time with Chris G as the sales person. He is very reasonable and real during the process. I was very hesitant going to Boch because of a previous experience my father had at the New to You one years ago, but I am very glad that I did and Chris is the reason I keep coming back. Very efficient service here. Thank you.
SteveFarnum
Apr 24, 2013
The entire experience was positive and absolutely stress free. Amine was very thorough in responding to my questions and did a great job going over features in the vehicle. Before I left the dealership he took a good amount of time explaining things he felt I would need to know sooner rather than later in great detail. He suggested that I call him directly on his cell phone if I had any issues or further questions. The car was ready to go at the agreed upon time which definitely worked well for me as I took time from work to pick up the car.
sanmiguel
Apr 22, 2013
From beginning to end, my experience was fantastic. Isaac Jordan was my salesperson and made buying the car easy and enjoyable. Not only is he patient and helpful, he helps to make sure you are getting the best fit for your personal needs. I would recommend this dealership and salesperson to anyone interested in getting into a new Honda.
McD0817
Apr 21, 2013
Mark Heroux was a pleasure to work with and was extremely informative and very patient when I was leasing my new 2013 Honda Accord. The process went very smoothly and was overall a terrific car buying experience. Thank you Marc!!!
MonicaGurwitch
Apr 20, 2013
We were very happy with our experience, particularly our interaction with Tom...who was extremely accommodating, patient, and knowledgeable. He never tried to pressure us in any way and genuinely seemed like he wanted us to be happy with our purchase. Anyone considering Boch Honda should seek him out.
susmcfarla
Apr 19, 2013
Yesterday I went to the Boch Honda dealership to try to find a 2010 Honda CR-V with low mileage. I had done my homework online and had a few particular cars in mind. Tom Rybak was the saleman who worked with me. I left in the afternoon with my beautiful car with under 30,000 miles. Tom was so easy to work with. I never felt pressured to buy. He gave me all the information I needed and was helpful at every turn. And he made sure my car was in great shape when I left the dealership. Today I returned for my registration and inspection and again Tom was available to be my guide. Beshara in the Finance Office was also terrific to work with. This is the easiest car buying experience I have ever had. I'm 66 years old so its certainly not my first! I have not a single complaint about the process. I recommend Tom, Beshara and this dealership. Susan
steve100
Apr 15, 2013
My wife and I have each purchased cars from Tom Rybak previously and we actually requested him, hoping he was still there, as we hadn't seen him for a while. We enjoy working with him as he is very helpful, knowledgeable and laid back. We don't enjoy pushy salesmen-though I did have to ask Tom to stop talking to my wife, for fear she would buy a car, too! Tom also touched up the paint on a couple of scratches for me, which I appreciated. I also enjoyed working With Hayden Ali. I think he is a very bright guy and good at what he does. I feel Boch Honda is very fortunate to have both of these guys.Hoping I have the same good fortune with this CRV as we have with our last four cars purchased from Boch.
dtlermon
Apr 14, 2013
Can I give Chris 12 stars?! I had the best experience EVER! Chris has personality--and he listens to you and your wants. Combining those two elements, I felt like I was hanging out with a friend all day! After my expectations of the Civic were underwhelming, he took the time to look at some other options with me, he didn't send me packing. I had a blast hanging out, and would definitely recommend working with Chris if you want a car buying experience that is relaxed, but fruitful. Thanks, Chris!!!
Boch4me
Apr 12, 2013
I had another outstanding experience with Bock Honda recently. It continues to be a real pleasure to work with Anthony, Mark and Paul. My family and I have been buying hondas from them for about the past 10 yrs. The really understand my needs. Very little time is wasted. I feel very appreciated as a customer. As long as Anthony, Mark, and Paul are there, I plan to be a customer for life.
blavner
Apr 10, 2013
I travelled from Worcester to Norwood to check out a 2012 Hyundai Veloster that Boch Honda was advertising based only on price/features. I never had been to any Boch dealership ever and the sum of my experience with Boch was their ever-present ad's and their lowest price based on no morgages. I was concerned about going to a high pressure dealer and having to deal with all the BS associated with the typical car-buying experience. Honestly, I was not looking forward to the experience at all. Let me tell you that my car buying experience at Boch Hondawas actually enjoyable. My salesman, Lenny Shaul was outstanding. There was no pressure at all. We sat down, I told him I drove 50 miles to check out the Veloster, I already had financing and if I liked the car and the price was right he had a deal. After a test drive, we sat down andhe asked if I would allow Boch to beat my financing. I said sure if they could beat my interest rate, I come out a winner and the dealer makes a little more money. Win-Win. Surprisingly they beat my financing and we had a deal. The total time spent on actual negotiation was about 30 minutes. No hard sell, no BS, just a solid deal made for both sides. I have zero patience for fast talking salemen and sales manager's and Bochhad neither of those. Lenny is an excellent salesman and just a good guy. The sales manager (forgot his name) was also easy to deal with and most importantly, did exactly what he said he would do. You can't ask for more than that. I will go to Bosh Honda again and I do recommend this dealer to anyone looking to purchase a new/used vehicle hassle free.
Adamg20186
Apr 8, 2013
Isaac helped me find the right car and went above and beyond in regards to customer service. He made me feel comfortable every step of the way and I will absolutely buy my next vehicle from Boch and recommend Isaac and Boch to friends.
Bruegger
Apr 8, 2013
This was my second new car purchase at Boch Honda. The sales staff was extremely friendly and was able to answer all of my questions. They put no pressure on me at all. I would recommend this dealership to anyone.
michelezx1
Apr 3, 2013
Best purchase experience yet. Tom is personable, honest and considerate of your needs. Excellent price and value. Honda quality responsible for final purchase decision. Tom was available even on his off days which made our purchase even easier.
jjmurr30
Apr 1, 2013
Isaac Jordan was such an amazing car salesman to work with. He attended to all of my needs and wants and found me the perfect car that I love more and more each day. Mr. Jordan went out of his way to meet with me when I was available and went above and beyond the expectations of a sales person, I would highly recommend Mr. Jordan as a sales person! He is the best part of Boch Honda.
revrwright
Mar 29, 2013
When one is in the market for a used vehicle, it's not often you can say that everyone with whom you dealt treated you with utmost respect and tried to meet your vehicle needs and financial parameters. The salesman, Chris Gaudreau and sales manager Paul Costine both made the deal happen for me. Its even more infrequent when one walks away from purchasing a used car that you feel like it was actually a very good and pleasant experience. But, that's just how it was.
Marlboro man
Mar 29, 2013
After comparing various makes and models I was glad I saved the best for last. I was looking for a newer accord with very specific options and color and thanks to Boch Honda and cars.com I was able to find the exact car I was looking for at an affordable price. I was worried that a big dealer would not work with me but they did everything they could to sell me the car I wanted without pressuring me. I left feeling very satisfied that no other dealer could have worked with me any better than Boch Honda, THANK YOU ERNIE JR.!
unterweger
Mar 28, 2013
Chris did an outstanding job explaining the various Honda models and quickly had them ready for a test drive. He was a pleasure to deal with and had the car and all paperwork ready to go when promised. His calm and pleasant manor as well as his expert knowledge of all the latest features made it a real pleasure for me and my wife to buy our new Honda Accord. Thank you Chris Gaudreau
JennyMui
Mar 14, 2013
I don't see my dealer's name on the employee list but I bought a car from Simon Suen last month. Simon made this the best experience of buying a new car for me. Right from the beginning to the end. Simon was friendly and very attentive, he took the time to explain everyting to me. No pressure and honest! I hope he will still be there when I buy my next vehicle. Sale manager also friendly and make this process easy. I would definitely recommend Boch Honda in Norwood.Thank you,Jenny
AaronGarnier
Mar 11, 2013
Thanks for the great customer service. My car looks great. Mark did an outstanding job and took alot of his own time to get me the car. I highly recommend him to any new car buyer.
MattBirmingham85
Mar 9, 2013
Tom Gover, Manger...I just wanted to take a minute to thank Tom and Wilson (Finance)...let me first start off with stating that this will be the 6th friend I brought to the dealership...and today her mother and husband are coming in to purchase another CRV...so when my finances car died...I wanted her in a reliable car...so we drove and fell in love with the civic...we stated the LX would be a great choice and Tom said he had some...when it came down to paperwork and credit...it wasn't easy but Tom kept communication and didn't give up...most people would look and run...and say, "ahhhhh just one deal"...Tom invested two weeks of communication with me, asking me for returns, letters etc...and finally got the heads up that she was all set...I'm proud of my girl since she's finishing medical school at Brown to become a pediatrician...and know that she's going to send all her family and friends all the way from Rhode Islans to Boch...it's a large high volume dealership but Tom and Wilson make it feel like it's your hometown corner downtown dealership. Buyers and referrals for life.Matt and Nikki...Wrentham & Newport RI
Cheryl Harris
Mar 8, 2013
Dave Mansfield sales men went above and beyond to help me , but not just Dave the whole team and I mean they are a team of guys who want to sell cars .I have bad credit , and the credit department. When to bat for me as well . I was leaving because of my credit and the TEAM worked it out . They aren't just there to sell cars they are there to make there custermers happy. So come to Boch Honda Norwood if you want to buy a car and you'll make some friends too ! Thank You All For Your help you too Mr. Tom GROVER Great Team work see you for service soon I plan on driving my 2013 CRZ P. Berry EX a lot take care of my trade in 2008 Pilot I bought her there Too Cheryl Harris Woburn Ma
blancaortiz
Mar 4, 2013
I had a very good experience getting my new Honda Civic EX 2013. I called the dealer on Saturday morning asking for a better price, which I got. Then I met Amine Abad, I drove the car and he explained in detail the features of the car. From the beginning to end the process of doing the paperwork to get the car was very pleasant. He explained everything in detail and provided answers to all my questions. Amine did everything that he needed to do to have the car ready so I can drive it to work the next week. I did not have to do anything he did everything. They provided me with the best service.
bhaskarsureja
Mar 1, 2013
also have a very good experience with conny,(we deal with price) and mr.sammy deal with finance. i think boch honda whatever they offerd priced nobody can match and that`s why we go there from connecticut. they have a excellent staff and service.......
sherwynrocke
Feb 28, 2013
I gave all 5's because of Mr. Sean De Silva. Sean, since the day I met him, has always been extremely helpful, friendly, patient, understanding, professional, ALL OF THE ABOVE. I refuse to go to any other dealership because of him. He has taught me so much about my vehicle. And, as a result, it's running with no issues. My overall experience is always great!Please share this with him.Thanks,Sherwyn Rocke
bartheromelus
Feb 27, 2013
Chris Gaudreau is the friendliest lease consultant I ever dealt with, very helpful and professional. My experience with him was the greatest. I am fully satisfied with his service. I am looking forward to using his help for my next lease.
wiwang
Feb 25, 2013
I recently bought a 2013 CRV from Simon Sune at Boch Honda, Great service, friendly staff, and interaction with the customer are key for a return customer. This was the second vehicle I purchased from this dealership and I will most likely return for future purchases.
petertam
Feb 24, 2013
Mr. Simon Suen quickly identified our needs and addressed our concerns. He patiently explained to us all the new features of the 2013 model CRV. We were completely satisfied and made our puchase in 1 visit. The car delivery is timely and uneventful. It is my best car buying experience.
dsymock
Feb 18, 2013
Amine Abad made this the BEST new car buying experience we've ever had!!! From the negotiation to the purchase Amine provided us friendly, attentive, and superior service and his efforts were tireless. We'd also like to extend our thanks to Chris Habib, Paul Costine, and Sammy Khadka. Their support and assistance in our purchase was equally important and greatly appreciated. Boch Honda is our Car Dealership now and we're happy to be a part of the Boch family. We'll continue to tell our family and friends of our amazing experience at Boch. Thanks again from the Symock's (Dave, Angie, Kosmo, & Victoria) :)
emaloy
Feb 11, 2013
Tom did a great job, despite the fact that I came in the day after the blizzard while the entire team was trying to get the lot shoveled out. Other dealers I had gone to were not able to show me cars due to the snow, which although understandable was still frustrating as I needed a new car ASAP. Tom was able to quickly locate the cars I was interested in on the lot. Also, I appreciated that Tom recommended we check the Boch website to find the "No Haggle" price, which saved a lot of time negotiating. Overall I was very satisfied with the service that Tom provided and would definitely recommend him to anyone looking for a car.
normal2
Feb 4, 2013
Boch Honda Norwood and their entire crew dispel all myths about "used car dealerships". They are sensitive to the customer's needs, fun to be working with, and take the edge off what can sometimes be a difficult decision with a lot of paperwork and waiting around. They have humor and grace - which I think is quite a considerable compliment - and they have two customers for life in my daughter and myself.
Syrivera14
Feb 1, 2013
Chris and Eric were two of the nicest, most helpful sales staff that I have ever encountered. I am not new to the car buying process, however they made my transaction so smooth for me. Eric went above and beyond to get financing for me and Chris my the voice of positivity when I thought my new car would not be approved.They are an awesome duo and are definitely an asset to the Boch Honda team!! I will refer all my friends to them for their future car neeeds.
Cass4000
Feb 1, 2013
Went to Boch Honda and purchased my second Honda from them. I have owned 9 Honda vehicles since 1984, the Boch experience has been the best. From my salesperson Bob Fenerty to the General Manager Mark Doran, I could not have received better, professional and friendly service anywhere else. I will purchase my next vehicle here also.
kristen.connolly.54
Feb 1, 2013
Biff was great to work with and this is a second purchase from Boch Honda in Norwood and we again were very happy with our experience. we purchased a 2013 Honda Pilot and we were very happy with how Biff made this an easy transaction and also that he worked with us to get everything we needed in the new vehicle and we left happy!
bernado1775
Jan 30, 2013
My overall experience with this dealership was very good. I was statisfied with the customer service and with my purchase. I would certainly recommend the dealership and Chris Gaudreau for business.
hmillsrobles
Jan 30, 2013
Simon, Tom and Eric were GREAT! In the past, I have not looked forward to buying a new car but Simon made this process easy and enjoyable! I love my new Honda.
RutikaPradhan
Jan 27, 2013
Got the best price for a brand new 2013 Honda Civic. Amine Abad was very helpful in the entire process. Thank You Boch Honda for my very first car.
zobeid
Jan 23, 2013
I first met Tom Rybak who is extremely friendly and down to the point. When you first meet Tom, you will feel like you knew him for a long time. Tom helped me figure out the car I need that meet my budget and that I liked. And then met Tom Grover who in return helped me finalize the deal. I can not thank him enough. And of Course Eric is a straight shouter who I believe crunched the numbers to meet all parties. I left with an excellent condition 2010 Accord for the right price. I cant thank those 3 guys enough. They definitely earned my respect and I look forward to getting my next car from them.
westcedar
Dec 13, 2012
We had an issue with a used car that we bought there but the dealership made it right. Addtionally, the finance department was really helpful and ended up beating my rate I had received from my local bank. My first service appointment after (inspection) went really well and when an item needed to be fixed I got a ride back to my office from the dealership and they dropped off the car at my office that afternoon.
Nalloula
Dec 10, 2012
This is my second time dealing with Boch Honda in Norwood and I had a great experience with all the employees who i dealt with. Lenny Shaul was the employee who helped me pick the car and finished my paper works within two days. The finance department employee was also very helpful and gave me a great price when leasing my car. I am very happy with my new Honda Civic ex 2012 and I do recommend this dealership to all of you because they really know how to make their customers happy.
Gil C
Nov 27, 2012
I bought a 2008 Nissan Xterra with less than 35K on it from here in September. In November the radiator sprung a leak. I took it back and they replaced it with a genuine Nissan radiator and fixed a few other minor problems. I had bought the extended warranty and they charged it to that although it probably would have been covered under the Mass lemon law, but (I guess) they wanted to be paid for the work.
jpwumass
Oct 24, 2012
STAY AWAY !!! BOCH HONDA Steve Winnett Was the sales guy who wasted several hours over several nights of my time . The prices kept going up and they kept saying "Sorry we forgot this fee" . Then they tried to Charge me over $700 more than a one time payment for a one-pay lease . What this means is you can pay all cost up front and avoid paying the money factor over time (apr) and save money . You still pay a money factor but not as much and you get a one-pay discount . They just calculated the total cost with $0 down and added a random amount for their profit. They refused to show how they got that number until after 4 visits . THEN they had my credit run 4 times without my approval to run it 4 times.
charlegv
Oct 12, 2012
I came to the dealer to get my battery check. I spoke to someone at the Honda Subcontracter center. Before I went to the service center. I kept asking the woman on the phone is my battery covered by my warranty. She told me just bring the car in and they will check it for. She did not mention there is a fee. So,I was very surprise that there were a fee.The woman did not explain anything to me. She refuse to give me a simple answer but she insist I go in to have the mechanics check my car. So, she set up an appointment for me for Nov. 12. Drove to the service center. I end up talking to Sean de Silva. I explain to him what I was there for. Then I ask him if my battery is covered and he explain everything to me. I got upset because the person at the call center could have done more to get me answers to my question. She was no help at all. After speaking to Sean de Silva, I forgot how upset I was with the woman. Sean De Seliva was very professional. He explain how the whole warranty works. He went out of his way to help me, which I appreciate. Walk out the dealer a very happy customer. He is a Very,Very pleasant guy. Thumbs up for Sean de Silvs.
davidray123
Aug 16, 2012
I bought a car at Boch and they tried to rip me off by saying that the car I was purchasing had a 3 year bumper to bumper warranty because it was certified. I found out the "mistake" in the finance office the finance guy Hayden was honest and excellent. I asked for some scratches to be removed as part of the deal they told me they would do that and they didn't after taking it to them twice. I had left a personal item in my trade-in and called them the night I bought the car from them and they said okay they would look for it and they never did and I never got it back. I got a broken second set of keys so I got one good set and a second broken set and had to go back to get the key fixed. The car seat was hurting my back and I tried a ton of different remedies and none helped so Bill Almon said that they would buy the car back and I would get some of my down payment back. When I went to them to do so they gave me a very high monthly payment on the car I wanted to trade for. I asked them how they got to that number and back calculated it there in front of them and low an behold they were carrying over 4k from my trade in that I had purchased from them a few months prior, now I realized I was going to ultimately lose some money but to be told that they would help me out and then to find out they had lied about my options was very disappointing. My case was probably a bit unique however this is Boch and they have been doing this for a long time I wouldn't expect this kind of treatment especially since I lived in Norwood most of my life and my family has bought many cars from them at last count it was eight cars. Well never again my cousin dropped a deal with them and my uncle is going to return his car after his lease is up in a few months because of the way I was treated. Again if they simply never offered to help me then I would say okay that's the way it goes but to lie in order to double dip a deal that is simply terrible.
Riachasedavey
Aug 14, 2012
Chris and Amine were great. Chris exceeded the lease deal of a competitor, even though there was a error in their ad. And Amine covered every detail in a clear and courteous manner. Every promise made was realized. I was amazed how unfounded my anxiety about car shopping turned out at Boch Honda with Chris and Amine.
froth3
Aug 9, 2012
Just leased a 2012 Honda Accord.Boch Honda had a great lease special online.When I called Boch Honda, I said I could'n find a ride to the dealership.Chris promised that it would be no problem.Amine (the sales person) followed up the call and picked me up from home and drove me back home after I signed the lease.He then came to pick me up again when the car was registered and ready to go.He was attentive to details during the whole transaction.Hayden was very courteous and answered all my financial questions with big smile.Overall, it was an efficient and smooth process.Everybody was very nice and helpful.Absolutely recommend to everybody.
momo5798
Aug 6, 2012
Note "I'm rating only the service department not the other departments or other services witch I had a very positive experience with in the past.I took my 2011 Acura MDX for service (08/04) "before somebody ask why I took it to Honda? I purchased the car from Boch Honda and free oil change was part of the deal with the GM Mark Duran-a great person to work with and very professional-".The service advisor was nice and took all the info and we confirmed the correct oil grade. I waited over 2hours and 20 minutes before the advisor gave me the keys and told me that my car was all set. Once I got to my car I noticed:- The driver and passenger seat were dirty (a mixed of dirt and grease - very disgusting)- It was grease all over the front of the car near the hood- While I was reading the paper work I noticed the wrong oil grade (instead of 5w20, the tech put 0w-20).I went back to the advisor and reported all the issue; he apologized and notified the service manager who came over and said two words" sorry, we will flash the oil and do it again and it should take 15 minute"!!!!I ended up waiting another 35 minute and they did not clean the car.So to summarized, I saved $29.98 and ended up spending $40 to detail the car.I'm very disappointed at the service manager and the way he handled the situation and the tech who clearly was unprofessional. (The advisor did his job by reporting the issue to his manager).
massmagic
Jul 22, 2012
You will ultimately get a good price at Boch. Be prepared to spend several hours at the dealership and always pay attention and ask a lot of questions every step of the way. We were quoted, after many hours, a price for the Extended Service Contract that was significantly lower than the actual cost. We accepted the offer based on misinformation and ended up cancelling the contract. I do, however, recommend Boch as long as you go in fully prepared. Their service is pricey but OK (bought my previous Honda through them) with very convenient hours.
massmagic
Jul 21, 2012
I would highly recommend working with Sean Devlin for a sales associate. He guided us through the typical car dealership nonsense with patience and professionalism. We bought a 2012 CRV that came with a dent. Sean was kind enough to offer us another vehicle but the upper management resisted his request and we are now saddled with the inconvenience of getting the dent fixed by the collision center. You will get a good price at Boch but you must be prepared to spend several hours in the dealership and you must come prepared and keep your wits about you every step of the way. The final step with the finance person is a case in point. We were quoted a monthly payment with and without an extended service contract (ESC). It came to $8 a month difference over 60 months so we figured it was a good deal at around $500. By that time we were worn down and said OK without paying attention.We got home and reviewed the paperwork and saw that we were charged over $2100 for the ESC. We ultimately cancelled the ESC and got a refund but it left a bad feeling toward the finance dept. I do, however, recommend Boch Honda. Their service department is pricey, but OK (we bought our last Honda from them) and they have very, very convenient hours. Once again, ask for Sean Devlin and you will have a decent car buying experience.
karageo
Jul 19, 2012
Excellent!!! Our salesmen, Mike Barakat, was great. He greeted us on arrival and brought us to his desk so he could find out what we were looking for and how he can help us. We told Mike we wanted a Black 2012 CRV EX-L and Mike went to work for us. After very little negotiating, despite a very aggressive offer by us, a sales manager, Jocemy Homicile came over said congratulations and shook our hands. It was after 6:00PM on a Saturday night but Jocemy asked if it would be possible for us to do the paper work that night and pick up the vehicle the next day. Not a problem. Mike got the paper work prepared quickly and took us immediately into the finance office where we dealt with Hayden Ali. Hayden was fantastic!!! Very friendly and sociable. Hayden got all the paperwork done promptly and we were on our way. Absolutely great buying experience with all 3 of them, Mike, Jocemy and Hayden. They gave us great value for our trade and beat the quotes we had received from other dealers, significantly, without any pressure or taking much of our time. Mike followed through with the whole process (ask for him he is excellent). We picked up our truck 2 days later and Mike made sure everything was perfect. This was not the first Honda we bought at Boch Honda - Norwood and probably will not be our last. THIS IS THE PLACE TO GO WHEN YOU ARE BUYING A NEW HONDA OR USED VEHICLE.
jasmine.sahady
Jun 24, 2012
Great experience - all staff we interacted with were professional and respectful. We were shopping with our 2 year old daughter and they had a nice play area, were patient with her needing to be fed, changed, entertained, etc. Very family friendly in their interactions. All of the people named above were great to work with. The finance person (I'm forgetting his name unfortunately) was great too. Presented the options and paperwork in a honest, straight-forward manner and was willing to run different options - terms, rate, down payment amounts, etc. without rushing us to a decision. This dealership exceeded my expectations. I did not experience any of the fast talking, high pressure tactics I have been subject to with past car purchases or when just looking at other dealerships. I felt I was treated like a valued customer rather than a target. I felt the staff actually listened to what we expressed in terms of what we were looking for in a car and financially.
akello
Jun 23, 2012
I was shopping around with my dad , we were looking toyota camry , found one in perfect condition , dealer was very polite and gave us reasonable price. It took one hour to fill up all applications , i got that car next day with plates , tank was full , thanks for that also , highly recommended
Jaclynonofaro
Jun 4, 2012
If you go to Boch Honda in Norwood, MA be sure to request Craig Licker. Craig is not your "typical phony car salesman" and he is very genuine. Craig sold me the car with ease without feeding me lies and scams. I have been to several car dealerships and worked with several car salesmen and Craig is BY FAR the best. Craig did not rush to sell me just any car, he took his time to make sure I choose the perfect car and that I was 100% satisfied.Craig also went out of his way to ensure that some of the scratches were fixed and buffed out which he was not required to do. Craig is not just an excellent car salesman, but he is a very genuine person who takes pride in his work and strives to provide superior customer service and satisfaction. Trust me, if you want a top notch car salesman, go to Boch Honda and request Craig Licker, you will not be disappointed!
SHERMA12
May 27, 2012
Sherma Alleyne April 27th 2012This was the best car sale experience ever! Amine Abad was very professional detailed,follow up with phone calls,honest about what can be done or cannot. He was very informative, I would always recommend Boch honda.Thank you for your time patience and auto sales wisdom. You made my trade possible, two well known prime honda was unable to help but boch honda sealed the dealed. I drove off with a very affordable 2012 honda pilot. Well deserved 5stars, also special thanks to Desire in (finance) , Paul (sale manager) Thank you!
amiesaulnier
May 21, 2012
Tom and Eric were wonderful they treat you as if they've known you forever. They didn'd force anything on you like other dealers do. I will go back for my next car.
Tussy
May 20, 2012
We bought our previous car at Boch Honda (Fit) back in 08 and we've always experienced straightforward, honest dealings in both sales and service. With that in mind my wife and I stopped into Boch Honda late one Sunday afternoon to see the CRV & Pilot. Mark Heroux met us, listened to our needs, gave us a tutorial & test drive on both vehicles, thoroughly answered all of our questions, and was completely mindful of our time; Every minute spent with Mark was beneficial and not a minute was wasted. Mark followed up that evening with a personal email thanking us for coming in & letting us know he was there if we needed anymore information and/or questions. I emailed Mark a few times over the next few weeks & each reply was timely, thorough and straight to the point. I would definitely recommend Boch Honda and Mark Heroux. Thanks again Mark.
soxfan25
May 9, 2012
This was by far the worst sales experience I have ever encountered. In my opinion, they don't have adequate finance staffing, they are incredibly slow, and they don't care about their customer beyond the sale.The sales associate assisting me was Sean Devlin, a very friendly and attentive guy at the beginning of the sale. But, he just sort of disappeared at intervals unexplained. For example, I wanted to test drive a Honda Fit. He goes off to get the keys and leaves me at his desk. He returns about 30 minutes later with the key to a car. Thirty minutes to get a key for a test drive? That should have told me something right there about how the place is run, but I continued onward anyways. Stupid me.After the test drive we sit down to "run the numbers" and agree upon a price. To his credit, Sean is not a high-pressure salesman and was friendly throughout the process. BUT, the instant I put down a deposit on a car, everything fell apart. I was informed that I'd be meeting with Hayden in finance to sign all the papers, explore what additional options I might want on the car, etc. Sounded fine. I waited at Sean's desk for an hour before getting antsy. Sean continued to check in on me and make sure I was still there, but it seemed out of his hands. He checked in on the finance office but to no avail. Another hour goes by and I'm still waiting, and Sean has disappeared so I start looking for him to figure out what's taking so long. He's vanished and has to be paged three times before he shows up another 30 minutes later. No explanation or apologies offered. I'm told they are doing everything they can to expedite the process but that there's only one financial officer and he's with a customer. I wait another hour before approaching the floor manager and say that I need to leave, that I've been here for over 4 hours now and I have somewhere to be. That I'd like to either cancel the sale or do paperwork another time, if at all. Finally this gets results. Miraculously the financial officer becomes available. I am pretty angry at this point and I just want to get out of there, so I sign all papers within a 5 minute span. No financials are explained, no options are given, there was no time for anything. We just signed everything incredibly fast, exchanged keys, and I left in my new car. End of story? NO. It gets worse.I have to return to Boch for my registration and inspection. I assume this will take about 30 minutes maximum...I mean it is a brand new car. What could go wrong? Well, Boch found a way to make it take another 5 hours. No joke. 5 hours for an inspection. I drop the car off to a very surly attendant at the service area who barks at me to leave my keys in the ignition, leave the registration on the seat, and wait in the lobby until I'm called. I do exactly that. TWO HOURS go by before I am approached by Sean, the sales associate who sold me the car. He explains that there has been a mix up and that's why this is taking so long. I was sold the wrong car. The car I've been driving around for a week and customizing to my whim is not my car. The attendant who pulled my car around at the time of the sale apparently took the wrong keys because of incorrect stock numbers on identical cars. He tells me not to worry, that I will be leaving today with an identical new carthe correct car with the correct vehicle identification number that I should have had in the first place, and that this car actually has less mileage on itso isn't that a good thing? NO. I'm angry. I already cleaned out my old car and put everything in what I thought was my new car, customizing seat covers, radio stations, seat positions, etc. Now I have to do that to another new car today. Not to mention the fact that I had been driving around in an improperly insured vehicle for a week. I called my insurance agency and updated my policy with the VIN number on the paperwork to my car. If that was the wrong car, then I was driving an uninsured vehicle.So now I wait another 2 hours for the correct car to be brought into the shop, registered, inspected, detailed, cleaned, and given to me. At which time I then need to clean out the other car that I thought was mine. Once this process is finally done, I head home. It isn't until I get 30 minutes away that I realize they still have all of my other keys that were on the keyring to my "incorrect" car. I can't get into my house or into my office without them. Instead of turning around, I go to a nearby friends and call Boch asking about my keys. I'm told they will look for them and call me back. I never get a call back within a few hours, so I call again and get someone else who doesn't know what I'm talking about. It seemed like nobody was even asked to look for my keys. He assures me they will comb the shop looking for them. Still I hear nothing back. I call Sean and check in with him. He says to check my car and all my pockets because they don't have them. I assure him that I don't have them and that they were in the car that I was unexpectedly forced to abandon at the dealer today. I left them in the ignition at the time of inspection like I was asked to, and I haven't seen them since. He says he will call me back. I say no, and ask to speak to the manager on-site. He gives me the number of Gary Mackinlay and says to talk to him. I call the number, get no answer, so I leave an urgent message. No call back. I continue calling every 30 minutes or so and continue to get nobody. Finally around 7 pm when they are only open for another hour, I call the front desk at Boch and frantically explain my situation. They were unaware of it, of course, and promise to let me know when somebody finds my keys. At 7:45 pm they find my keysLord knows whereand even though they are about to close and I wouldn't be able to make it in time, they refuse to have someone bring them to me on their way home. Even though it was their error to begin with. I didn't lose my keys. I didn't buy the wrong car. So, my day ended at Boch Honda, like it began, dealing with them from 11:30 am to 8:15 pm when they opened the locked doors to hand me my house keys so I could finally go home.To add insult to injury, they have asked me to return the duplicate car key from the first car I was incorrectly sold and wasn't expecting to surrender at inspection and therefore didn't have with me at the time. Good luck getting that key back. I don't have all day to spend at Boch Honda again. I would also never return, never recommend it to a friend, and be sure to let others know to steer clear.
laurel0985
May 4, 2012
We just bought our first Honda. We are very happy with our Pilot. Our salesman Steven Saunders was very knowledgeable and helpful with our purchase. Steve was able to answer any questions we had. The day we came to pick up our car he took the time to teach us the features of the vehicle. This was our 6th time we have purchased a brand new vehicle. It was our best experience of all. No hassle what so ever. My husband will be needed a new car soon. This is why we will be returning to Boch Honda. I hope we can have Steven Saunders again. Thank you again Nick and Laurel
mmg0076
May 1, 2012
David was awesome. Was very informative about my new 2012 Honda CR-V. He was funny and super nice! I'll definitely being going back and asking for David when my lease is up! :)
mfkhan1
Apr 23, 2012
I went to the Boch Honda Dealership to buy a new car and Mr.Tom Rybak was my sales associate, very professional and curteos,he answered all my questions and helped me with everything that I needed to buy my new car. So thank you Tom for being so nice and helpful.
vpepin
Apr 17, 2012
We just leased a 2012 Crosstour and picked it up last night. By far, Boch Honda offered the BEST deal in town! For sale or lease, really, no one beats him!This is the second time we bought from Boch. In 2004, we bought the Element and still driving and loving it!Boch has very friendly sales associates and they are very easy to work with. The advertised deals are definitely enough to get customers into the door. And the best deals in all of MA. Each time I go, I am surprise with the inventory availability and the straight forward pricing. My husband is a finance guy, he has punched numbers with every deal he sees and when it comes down to it, Boch has the most inventory and best prices. It is true what Ernie Boch Jr. says on commerical, he does pass the saving onto the customers.Overall, we are very happy with my new car and will always check with Boch for a deal!
Parisa Parsa
Apr 14, 2012
This was an easy, no-nonsense car buying experience. No pressure, honest, and down-to-earth. Amine was informative and clear about our options. Both he and Eric were straightforward and friendly at the same time.
dekekama
Apr 10, 2012
We were extremely satisfied with Tom and Desire. Tom was nonpressuring and very helpful with getting us the car we wanted. Thank you Tom and Desire.
wiley7
Apr 4, 2012
This is the 3rd car we have bought from Boch Honda and everytime our experience has been great! Tom Rybak was our sales person and he was a great guy and answered every question we had and knew every detail about the odyssey. He never once tried to pressure us to buy something else and showed us exactly what we were looking for. We were having a DVD player installed in the van so it wasn't the day we bought it. We live an hr and a half away and Tom drove the van to our home once the DVD was installed. By him doing that saved us from having to take a day off from work and was something that I'm sure most employees wouldn't do since we live so far away. Thanks again and we will definitely be back in again when we are ready to buy again!
shoaib3086
Apr 4, 2012
I was extremely pleased with my new Honda Accord & how Sales personnel treated with me.This was my best experience to date of purchasing a vehicle!!!Lenny Shaul (Sales Associate), Mike Barakat (Sales Associate)& Jocemy Homicile (Sales Maneger) were so helpful & solicitous to me. I got a good deal on my Honda Accord 2012. I was delighted not only by getting the best price but also by the excellent customer service they provided. Boch Honda have really good people working for them. Thanks Boch Honda!
bwee
Mar 29, 2012
I have been a loyal Boch Honda customer for the past 7 years. Recently I made an appointment over the phone with Mike Barakat on 3/25/12 at Boch Honda dealership in Norwood, MA and came in same day to purchase a New 2012 Honda Pilot EX-L w/RES for my wife and for our recent birth of our child. This is our 4th Honda in the last five years (2 for our family and 2 friends purchase) from Mike Barakat. As always, Mike is a professional and pleasant salesperson to deal with and that's why we kept coming back to him and to Boch Honda dealership in Norwood, MA.At first, we could not choose between the two color; Silver and White Honda Pilot and Mike made every effort to bring us to two lots where all the new cars are kept and showed all the available in-stock colors. I must admit that, I'm very picky and Mike was calmn and patience and he gave us all the time in the world to choose the perfect car that we wanted to purchase as well as his recommendation. We finally went to test drive the car in White but we decided to go with the Silver Honda Pilot. Afterward, we came back to the dealership and to struck a deal with several accessories that we wanted to add to the car. That didn't take long and the process was easy and Boch Honda gave us awesome deal unlike other dealer. All dealer pay close to same prices but Boch has the volume of cars available in-stock to choose at any given time can't be matched by other dealers. I have to agree that Boch Honda is truly a #1 Honda dealership and #1 in sales on the planet.We just took the delivery of our car from Mike yesterday, 3/28/12 and the car looked awesome. Mike took extra effort and his time to went back second time to wash/clean the car again before he gave me the keys due to I wasn't happy with the first cleaning.In conclusion, we want to thank both Mike Barakat and Hayden Ali whom we have dealt with in the past for their friendliness, pleasant and professional people who made us enjoyable experience with our purchase and we strongly recommend going to see Mike Barakat and Hayden Ali at Boch Honda in Norwood, MA.Regards,Brian & Su
lleclaire
Mar 11, 2012
Lenny did a great job! My husband and I went into Boch just to look at the Pilot and we bought it! Lenny was very professional. He did a great job!
kaaglione
Feb 29, 2012
I have just purchased my 9th car from Boch Honda. As always, it was the BEST EXPERIENCE I HAVE EVERY HAD WITH ANY DEALERSHIP. Boch always gives me the BEST Price and the Best Service of ANY other dealership I have had to deal with. My Sales Manager Chris Habib is fantastic. I have been doing business with him for over 5 years now (he sold me about 4 out of my 9 cars). I would highly recommend calling him if you are interested in a Honda (781-619-6748). He is always up front with me and the price that is quoted NEVER changes when I get to the dealership. He always gives me the best deal possible and will give me all of his attention to find me the right car at the right price. I also want to mention my Sales Person that I have been dealing with for about 8 years now - Steve Saunders. Steve is just awesome, he assisted me in purchasing my last 9 cars. He treats all of his customers with sincerity and respect and he is very down to earth. Steve will tell me if a car is not for me. It is amazing how honest he is. Steve is not just about making a sale. There have been times where he told me that I should stay in my car longer before trading it in. How many sales people would be that sincere and honest??? Steve doesn't need the money, he does this job for fun. He and I have a great connection and I just think the world of him. Finally, this was the first time I had to deal with a new Finance Manager - Marion Pina. He is an awesome guy. He knows his stuff inside and out. I was really impressed because I told him where I need to be and what I can afford and he did everything in his power to get me there within $1 (AWESOME, AWESOME, AWESOME). He made me feel at ease and he was really funny. He had me out of the finance office quickly and into me new car :). I just love Boch Honda. There are great people working there. I drive all the way from RI and it is worth the drive because I always get great deals and I am always treated respect. The employees feel like my friends after buying so many cars from Boch.
Jacquie
Feb 5, 2012
After doing much research on the Honda Accord Crosstour, I visited a few dealerships and then went to Boch Honda. This is my second time buying a car from Boch Honda. I visited one morning last week and came home that afternoon with my new 2011 Honda Accord Crosstour with just under 5k miles on it. My Sales Rep, Amine Abad, provided excellent customer service, had the car out front when I arrived and the experience was hassle free. He was by far the most knowledgeable sales person I've ever bought a car from - he dedicated much time reviewing the vehicle prior to the test drive and spent over an hour with me programming my phone into the bluetooth and instructing me on the navigation. Desire Morales, the Finance person, was very helpful and processed my loan quickly. They had my registration processed within 24 hours! The dealership is state of the art - make sure you check them out if you're in the market for a new or used Honda. Several of my relatives have bought from Boch Honda as well.
frazzledwith4
Feb 3, 2012
My husband is replacing his sedan and knows he wants a Honda Accord. He stopped by Boch Honda on a weekday to test drive one. He worked with Rik Turner (as it says on his b-card), and it was fine. Then I had to find a time to do a test drive. I had just started a new job, and I'm working very long hours (lv hm at 6am, return at 9pm). Obviously the only time I could consider a test drive is on a weekend, when the rest of the world is car shopping. As it turned out, 2 weekends were holiday (Xmas and New Yrs), the next 2 w/e's I was away, the following w/e was a storm and my birthday (had other plans). I went the w/e after. Went into the dealership, which was packed - not even a place to park in the huge back lot (I had to park in front of the dumpster). Asked a salesperson for Rick. He pointed to Rick who was doing paperwork with a couple (clearly a sale). I asked the salesperson that I only needed to do a test drive, my husband was the one who would be finalizing the sale. Now I understand how sales work, and I know no salesperson would touch another salesperson's client, nor waste their time on a test drive with someone who wasn't going to buy from them. So I stood there....for a half an hour. There wasn't even a place for me to sit. I kept hearing bells and whistles over the intercome about yet another sale being made, and read all the signs around me about the BAZILLIONS of sales this dealership makes every year. I ran - did not walk - out of there. Clearly they do not need my business. We are eager to buy (in fact, we'll be replacing my car later this year as well = 2 Hondas we're looking to buy), and we are looking for another Honda dealer who knows how to manage customer flow. And for what it's worth, my husband had also gone into Boch's Toyota dealership next door when he was considering a Camry - said it was the worst customer experience he had ever had. The salesmen were absolutely awful to each other - very cut-throat, yelling at each other. He couldn't get out of there fast enough. Sorry, Mr. Boch - this is one family who won't be adding to your Empire.
jemurphy727
Feb 1, 2012
Amine Abad was a fantastic Sales Rep. He was very knowledgeable and listened to what I was looking for. He had the car ready for me to test drive and he went over everything on the car before we took off. After I bought it, he took the time to go through the Navigation and he programmed my cell phone address book into the car's phone directory, which made it so easy to drive off in my new 2011 Honda Accord Crosstour on Monday. Also, Amine called to check on how the car was driving and had my registration ready in less than 2 days - you can't beat that customer service! I plan to refer any family and friends to Amine that might be looking for a new or used Honda. Desiree Merola, in Financing, made the paper work quick and simple. Both were first-class at making this a fairly painless and quick process. Thank You!
hellonitin
Dec 24, 2011
Very hostile treatment I got by Boch Honda today when I visited the showroom in Norwood to buy Honda Odyssey. I don't know the name of the person I interacted but I was working with John D McMahan who is internet sales person and when I visited the dealership, he introduced to me another gentleman and he brought another "very rude" person. He was the same person I interacted around 2 years ago and that time also he misbehaved. He cracks very insulting joke on you thinking they are humorous. I thought it was just a person and wanted to give Boch Honda second chance today; but unfortunately I hit the same rude person again there and he was equally unfriendly and insulting this time as well. The way he interacted with me for 30 seconds was completely unwelcomed and unfriendly; he just delivered his speech in 30 seconds and left the conversation in very insulting manner. He simply didnt want to have the conversation as if he was in rush to go home for Xmas eve. I can never ever recommend Boch Honda to any of my friends.
sgtbesold
Dec 24, 2011
I went by for an oil change last week and once again Boch lived up to its reputation. Vincent was personable and professional and had me out of there in 20 minutes. It is why I always go here for servicing my 2010 Crosstour.
Nelson1
Dec 6, 2011
Entering into a dealership can be a daunting and overwhelming experience. However, in working with Amine Abad and Eric Langone, I was put at ease. Both walked me through the entire process, step by step, and answering any questions I had. Eric went beyond the call of duty to make sure I was able to get into my used 2008 Accord. When I picked up the car, Amine made sure I knew everything about the car, from possible dash lights to the color of the car and even purchasing touch up paint for me in case of any blemishes. I would return to BOCH Honda and work with both Amine and Eri. I would recommend this dealership, sales person, and finance officer to anyone. Sincerely, Nelson Colon
Newcrvbuyer
Nov 19, 2011
My husband and I met with Biff to discuss our options with our old leased crv. Our mileage was almost up and we still had 10 months to go. Biff let us know our options and we ended up driving away in a brand new crv a few hours later with a lower payment. We were very pleased with Biff, he was very professional and knew the product very well. Dealing with Biff was very stress free, he told us the facts, gave us a great price, and didn't try to pressure us into making a deal. We were very happy with our experience at Boch and would definately return aswell as recommend then and Biff to a friend.
jumpsgt
Nov 17, 2011
Two weeks ago I went to Boch Honda where I had bought my 2003 Honda Accord Coupe new, eight years before, to register a complaint about a problem with the printed circuit board which illuminates the panel that displays the HVAC,radio,disc changer,and clock etc. There had been a service bulletin that had expired but Sean De Silva a Service Consultant, worked with me to resolve the the issue which resulted in Boch Honda replacing the circuit board at no cost to me, for parts or labor. He was very professional and courteous and I feel that Boch Honda is very fortunate to have him on their staff.Ron Glaser
Westies96
Nov 8, 2011
My experience with Sean Da Silva in the service department was great. I had to bring my 2011 Honda Accord Coupe in for a noise on the passenger side of the car. He made sure the tech went over everything methodically to make sure that they found where the noise was coming from. He went over what was done, where the noise was coming from, and got it corrected. I would definitely recommend bringing your Honda in for service with Sean. He is very honest and makes sure that your service is completed in a timely manner and a lot of times ahead of your expectations. This is why I come back to Honda service at Boch.
MikeTremblay
Nov 4, 2011
I had an appointment to look at a used 08 Accord. They set me up with Tom right away and had the car up front and ready to go. Tom knew all of the answers to my questions during and after the test drive and was very reapectful of the fact that I didn't want to waste time going back and forth over the whole process of making the deal. I got a good number on the value of my trade-in and we got everything taken care of in a matter of hours.Overall, I felt extremely comfortable with Tom and he made the experience painless and actually fun! It took a little longer than expected to get the car detailed, so Tom asked me to come back in a few days when the registration came in and they would rebuff the exterior, do the inspection sticker and fill the gas tank (again). I've already recommended people to look at Boch Honda and try to work with Tom if they are looking for a car.Great experience.
momolloy
Nov 3, 2011
Gary went over and above to help us....he even set up my blue tooth for me. Great experience. Second time buying with Boch and will be back!!!!
oyidia4real
Nov 2, 2011
Chris was very professional with a great sense of humor, treated me with respect and as a normal person. I felt very comfortable asking him questions and he always had the right answers. I highly recommend Chris Gaudneau to any one who goes to Boch Honda as well as Mackenzie Denival.
glenfernandes1
Nov 1, 2011
I am from Connecticut. Was recommended Boch Honda by a colleague who said that no CT dealer could beat their price. After doing some research and visiting some CT dealers i emailed Boch Honda. I completed all negotiations via email and finalized the deal via email. They beat the nearest CT dealer by a significant margin. Next was contacted by their Business development manager. He was a high pressure sales guy who got me pissed off (Christopher Habib) and i thought of dropping the deal. However things improved once i got through that guy. Next i was assigned to meet up with a sales person Amine Abid. He was the most pleasant guy to work with. Very knowledgeable, patient and helpful. He helped me finalize the paperwork/financing all in an hour at the dealership. Once everything was done he drove down 3 days later to meet me at the CT DMV and register my car and do all the paperwork. He was again the most helpful, he ran through all the workings of the car again with me, explained every single detail and made the whole deal a very enjoyable experience. Tom Ryback was another sales person who came down with Amine and met me at the DMV. He was very helpful and patient too. It was a whole world of difference dealing with them and dealing with Chris Habib.They were so good that i give the dealership a 5 star rating. Another person whom i enjoyed working with was Marlon Pina the Finance guy. He helped get through all the financing as soon as possible so i could drive down back in time to CT. He also sold me some extended warranty & exterior/interior protection but at no time was he trying to push things on me. Was extremely pleasant and a humorous guy.I will definitely do business with Boch Honda again and recommend to others primary reason being the price factor.
satyav
Oct 30, 2011
I have been coming to this dealer for almost 5 years for car and van services. Sean (Customer Service Rep) is very helpful and a great guy to work with. I would highly recommed Boch Honda service for anyone looking for car service.
arun.k.radhakrishnan
Oct 23, 2011
The experience at Boch Honda was very good. the people at the dealership were friendly. We got ourselves a great car. Samir was very helpful.
chrissyhall412
Oct 21, 2011
My husband and I were looking for an SUV that was more reliable, more comfortable and safer than my older Honda Civic. I'm 8 1/2 months pregnant with our first child and we needed more of a family vehicle. Mike was very friendly, knowledgable and was sensitive to our budget. It was my first experience with Boch Honda and I will definitely be a repeat customer. I would also recommend asking for Mike, my husband and I enjoyed working with him. I'm looking forward to sending him and the team at Boch a picture of our little one all snuggled up in his (or her) carseat in the back of the Element on the way home from the hospital next month!
sarkism
Oct 19, 2011
I had an exceptional experience in this dealership. This my my 4th car purchase in the last 3 years(for myself and family) and this was the best experience.Boch Honda has great facilities and car stock, sales are knowledgeable and not pushy at all. I got to them through cars.com using their quote. They gave me the best price, which is why I drove to Norwwwod. And haggling afterwards was minimal.Amine Abad was very polite, helpful and did what he promised.What more can you ask for?-Sarkis Martirosian.
stewart thomas
Oct 19, 2011
was not treated professionally by 1st. service advisor Tony Fennel , who could not seem able to provide me with useful info. When sean da silver got involved my service changed to professional courtious and clear. I highly suggest Boch Honda maybe enlist sean as a trainer for other employees in how to endear customers with a sense that they and their patronage count.
molivero
Oct 19, 2011
Let me start by saying that my overall opinion of Boch Honda was already very high when i went to purchase my new accord because my wife got her car here in 2009 and we've always been very satisfied with our service. That being said, when it came time for a new vehicle for me, my mind was already made up. I met Chris Gaudreau on the sales floor and he immediately made me feel comfortable with his friendly personality. We got down to business and went over my options and then went for a test drive. Chris is very thorough and explained all the details very easily, never putting any pressure on me that you feel at some dealerships. We were able to stike a deal rather easily and i walked away a very happy man knowing that i got a great deal from a great establishment. Anyone looking for a new car should look no further...Boch Honda is the real deal.
StephenWolff
Oct 19, 2011
I went to Boch Honda to purchase a used car. I was greated by Gary Lee (sales personel) in a very friendly manor and he helped my wife and I look at two cars that we saw online and wanted to look at as well as test drive. Now let me preface this with the fact that I have two young children. Not only did the kids come with us for the test drive (this way both of us were able to go on the drive) But Gary helped put in the boosters. When it came time to get the pricing of the car Gary was very forthcoming with the amounts in question as well as the amount that we were able to get for our trade. Mark came in to help solidify the deal and was also very friendly and helpful. Because of this experience I would and have recommended my friends and I also would go back to see Gary to purchase another vehicle when the time comes.
chiefspace
Oct 17, 2011
I drove home in a new 2012 Honda Civic today that I purchased from Boch Honda. The people at Boch are all nice and easy to work with. Amine Abad is our sales rep. Amine was polite, professional, and patient throughout the entire transaction. I had originally called Boch less than a week ago on news from my mechanic that my 1996 Civic was no longer safe to drive. I had spoken with Chris on that first call to Boch and we made plans for an appointment to come into the dealership on the weekend. That same afternoon I got a call from Chris to see if I could come in that evening. I brought my wife and two kids down to Boch Honda. We looked at a couple Civics as my wife didn't like the color of the first car that was shown to us. Amine politely worked with us re-select another car based on the colors available for the 2012 Civic that were in the inventory. I test drove the color my wife wanted while she stayed at the dealership with the kids. There is a great playroom there for children. Then we wrapped up the financing with Bobby and Desire in finance. I truly believe that I would not have a new car right now given my credit score had it not been for Bobby, Paul, Desire, and Amine. The whole team was a pleasure to work with. I recommend anyone to shop for their next car at Boch. The people there are fabulous and they treat their customers with the utmost respect and courtesy.
psmith0124
Oct 16, 2011
Very good experience from beginning to end. Very smooth and painless process, I would recommend them to anyone looking for a new vehicle. Seems as though they've got it done to a science!
bpenney
Oct 16, 2011
Buying a car was never so easy. Amine and crew were a pleasure to work with. The entire process from finding the car, to test drive, to agreement, financing, to pick up was as smooth as could be. I certainly would recommend Boch Honda to anyone. Thank you to everyone there!
Dilibero116
Oct 13, 2011
Rick was fabulous. He took the time to show us several Different used and new vehicles. He gave us the time and space to make a decision as we were not ready to make a purchase the day we met with him. His follow up after we recieved our car was excellent.
Ja1486
Oct 10, 2011
I would like to start by saying that I have never had a good experience at any dealership before, until Boch Honda. Therefore, I felt compelled to write a review from the positive experience I had with not only one, but two sales associates. I came into Boch a few months ago looking for a used Honda Accord or Civic. Alberto Heredia kindly approached me and assisted me with what I was looking for. Instantly, I did not feel any pressure from him as most associates at dealerships make me feel. He took his time with me and quickly narrowed my options at the same time. I told Alberto that I had no intent of purchasing any vehicles that day, and still I received the same quality of service from him. He offered me his business card if I had any questions and went above and beyond to help me find a car that matched my price range. Upon my second visit, I was approached by John D. Again, I had the same positive experience with him as I did with Alberto. John was very helpful and knowledgeable about my specifications for a car. Although I came in on a busy day, I did not feel rushed by him at all. I cannot speak for the other associates at Boch, but due to my experience with both Alberto H. and John D., I am sure everyone there is just as helpful, friendly, and genuine. I highly recommend Boch Honda in Norwood as it is by far the BEST dealership I have ever gone into!
gurski6
Oct 9, 2011
I went in to Boch Honda to test drive a few vehicles. I had always been a Mazda car owner and wanted to see what else I might like. I was met by a sales associate with a friendly face eager to assist me. I told him what I was interested in and he said he had just the vehicle for me. We went out back to view the stock vehicles. He was very knowledgable of all vehicles and helpful. Amine Abad was very friendly and personable. He was in no way your typical sales guy. I never felt pressure to purchase a vehicle from him. I have already recommended Amine and Boch Honda to a family member who is also searching for a new vehicle. I hope that Amine is still working at Boch Honda when I return in 3 years to either renew my lease or purchase something else.
jimmygerms
Oct 8, 2011
I went into the dealership with Jose highly recommended to me from a friend. I scheduled to see him at noon, and he met our appointment right on time and ready to help me. Throughout our discussion, he was honest, friendly, and I really got the sense that he was working to get me the best deal possible. His customer service, as well as his respect for me in general, was incredible. When he set me up with Bob in finance, the amazing customer service continued. I will be honored to recommend these two gentlemen, and Boch Honda as a business in general, to anybody I know who is looking for incredible deals and outstanding customer satisfaction.
bmgreen
Oct 7, 2011
Boch Honda gave a us a very competitive price, and made the deal easy. I especially appreciated getting to work with Chris Gaudreau. He is funny, knowledgeable, and definitely customer service oriented. In buying our new Fit, everything was to our specifications. No hassle, no run-around. We got a great car, for a fair price, from a nice guy.
Michelle Nombrano-Burke
Oct 3, 2011
Excellent friendly service...Amine went over and above to ensure my experience in purchasing a new car went off as smoothly as possible. He is very knowlegable about all the features of the car, and took ample time with me so i was comfortable with the car..Thanks Amine...great job
jigdabeast
Oct 2, 2011
I believe that all my questions were answered with kindness and respect. I love the car that I purchased which would not have possible without Mr. Maldonado's help. Over all it was a great experience was way less stressful than I had initially thought.
lowlrr
Sep 27, 2011
If you are interested in a Honda Fit, Mike McShane is the guy you want to see. He owns one and knows all about it. He gives a great demo of the car, especially the load-carrying flexibility. Be sure to have him show you how he walks through the car from one side to the other with the Magic Seat set for tall loads. And don't forget to ask about the picture of the miniature horse riding in back. But the best part is after your test drive of the Fit Sport, when he asks very politely if he could demonstrate the paddle shifters, and then proceeds to make it fly like one of the planes he pilots.Once you make your choice, Mike guides you patiently through all the paperwork and gets the car prepped ASAP. We bought a white Fit Sport on Sunday and he had it ready for us on Monday at 6 PM. When you pick up the car, you will find Mike fussing with it to make sure it is perfect.
WJBrown
Sep 26, 2011
By far one of the best experience I've had from one of your sale consultant. Sam Leveque was very professional, polite - no pressure very easy to work with. He was able to give me what i wanted for my 2007 Lexus. My wife will be very happy when she.gets back from her trip, I would definitely recommend my friends and family to Mr Leveque
JCKJCK
Sep 23, 2011
Mariano Costa was the first person we met when we walked into Boch Honda and was certainly the most helpful, knowledgeable, and pleasant sales person in any of the dealerships we visited.
nissy
Sep 23, 2011
Gary Lee was super friendly, went out of his way to please our needs. Made my buy very easy. I had a little trouble with the insurance coverage. It took my insurance a few days to insure the car that Gary helped me with. GAry was very patient and understanding. I bought a used car, there were a few things I requested, and he took care of them. He was easy to contact at all times.
vela2071
Sep 19, 2011
This was my first time purchasing a Honda and Mike McShane was extremely helpful in guiding me through this new experience. Mike was very informative and patient throughout the entire process, ensuring that I felt clear and confident with every step of the process. All of the staff were professional and personable and worked hard to find me the CR-Z that I was looking for and in helping me make the best choices to suit my automotive needs. A top-notch dealership experience overall and they have my sincerest thanks.
bnickers
Sep 19, 2011
This is the second new car I purchased from Steve Saunders at Boch in Norword. Steve is a true professional in addition to having the greatest personality. He always returns calls, answers all questions regarding the vehicle I wanted to purchase. I am loving my new 2011 Honda CRV that Steve hand picked for me. Thank you to Steve and Boch Honda.
dasch33
Sep 19, 2011
After visiting several dealerships with only a few vehicles to choose from, we were very pleased to find a large selection of vehicles at Boch Honda. We were greeted by Mike McShane, who was polite and allowed us to look without pressure to buy. Anyone with kids can appreciate the fact that we had four kids with us and they were quite happy with the kids area for the entire time of the sale. The sales team recognized that we had children with us and did all they could to expedite the process. All in all we would recommend this dealership as it was the most enjoyable purchasing experience we have had.
johnny walker
Sep 19, 2011
graet customer service and sales. No high pressure sales and great inventory to choose from!I would highly recommend buy and shopping from boch honda to anyone serious about purchasing a new vehicle.
smrossx
Sep 19, 2011
We walked in to the great personality of Samir Leveque. We told him exactly what we wanted, he found the car on the lot and it was easy as one two three at the point. We had our 3 year old with us who was plenty entertained by the great play room for the kids along with the friendliness environment.
caviles
Sep 15, 2011
Very great customer service at Boch Honda, this is my 2nd car I bought from Boch, both my parents also bought their vehicles at Boch. We never had a bad experience, everyone is super friendly!!!! I highly recommend Boch Honda!
ednelson01
Sep 15, 2011
My 20 Year old Volvo wagon was on it's last legs. With two sons in college my wife and I were looking for a 'cheap and cheerful' car to lease for 2-3 years for me to drive to school (I am a high school math teacher). We were up and down the Automile on a Fr4iday evening and this was our last stop. With the knowledge we gleaned from our earliest stops, we were happy to find clear, direct information and did not have to 'fish' for hidden costs. Lenny and Bill were most helpful and willing to negotiate. Surprisingly, I was much more impressed with the 2012 Civic that I expected to be. We made the deal that evening and are very pleased. This is the first new car I've had in over 20 years. WOW! Recommended!
jacobs67
Sep 15, 2011
Our experience from the moment we entered Boch was great. We were treated courteously and professionally and it made the whole buying experience go so smoothly. We found a gem when we found this van and Rik Turner's customer service exceeded our expectations as we purchased our vehicle. We couldn't be happier with our buying experience with Boch and will definitely recommend Boch to everyone we know. Thanks so much Julie Jacobs
TCoughlan
Sep 14, 2011
I was hesitant to go to Boch Honda, I have always heard that it was overwhelming and impersonal...I am so happy to report that was NOT TRUE!!! We had to buy a new car after a recall with our Nissan which was a very stressful process, after visting many dealers we went to Boch to look at a preowned Pilot that was on the website. I went in a couldnt have been treated more nicely, professionally and very acccomdating!Would definetly go back! Thank you!!!
kcolbert
Sep 14, 2011
I brought my car in for service. Ms. Majeski greeted me with a friendly and pleasant attitude, was very professional and knowledgeable and was a great help to me in determining what service was due on my vehicle. My car was out of warranty but the upholstery on the door was letting go and the dealership agreed to repair it through its good will. I was extremely pleased with the service experience and will definitely make the 40 minute trip down to Norwood again when my car needs service.
Liabell7
Sep 14, 2011
Very good experience. Could of done without the "song and dance" when it comes to negotiating the price but this was done by a third party whose name I do not recall. The whole "let me talk to my manager" routine is getting a little old. Other than that, very happy customer.
Sarahcarroll
Sep 13, 2011
Very friendly. John Made the transaction smooth and painless. He gave me his direct number and has been extremely accessible when I have needed assistance. Took the time to train me on my new car's features. What is normally a horrible purchase for a woman was made a pleasant experience by John Debronzo. He knows his Honda product!
dcamp314
Sep 12, 2011
I has a great experience buying a car at Boch. Patrick was there to answere all question's that needed to be answered. The day i walked in Patrick was there to assist me. I spent so much time at Boch i felt like i new Patrick for years. I was there today because there was a grease stain on my front seat and the windows were not washed very well. Patrick took care of everything. I have bought car's at Boch in the past and never had a problem. I would recommend your dealership and i would tell friends to ask for Patrick.
jzagami
Sep 12, 2011
I was walking the lot looking for a car when Mike asked if he could help me. I wasn't sure what I wanted to get into or what was in my price range. He asked questions to find out what made sense for me and then we started looking at Accord's. There were no sales games, gimmicks or pressure. I've never experienced this level of service before and I was amazed at Mike's professionalism and willingness to go the extra mile to make sure I was comfortable with my car before we discussed prices or financing. He was there every step of the way, with the sales manager to finalize the deal, the finance manager to go over my options and when he delivered the car the next day he spent another 20 mins with me to make sure I understood all of the electronics. I highly recommend Mike for your car shopping experience, I was amazed when he called me a few days after my purchase to make sure I was happy with everything. People like Mike are the reason this dealership is #1 in sales. Thanks Mike, I look forward to buying my next car from you in a few years.
mnj225
Sep 12, 2011
After shopping around some other local dealerships, we found our best deal at Boch Honda in Norwood. We were really impressed with their large inventory of cars, both new and used. The salesman was polite and friendly. We felt he listened to what we said we were looking for and helped us find a car that we both like and was within our budget. I would come back to Boch for future purchases.
buh
Sep 11, 2011
Marc was friendly, knowledgeable and patient. A real pleasure to work with and was able to answer all of my questions. While I thought an EX was what I was looking for, it turned out a LX was more to my tastes. Absolutely no pressure from Marc to move into the more upscale vehicle. Very refreshing.
koichee
Sep 10, 2011
Negotiations were quick-- bought car at invoice price, little waiting involved. Had a little miscommunication getting financing, but when sales manager returned from break he fixed it immediately. Great service, thanks!
KassHonda
Sep 8, 2011
We were rear ended in our vehicle and decided to use the insurance money to put a down payment on a new car. We drive a Honda Pilot and went to the Honda dealer that we had purchased it from a few years ago. Unfortunately the service had completely gone downhill and unimpressed with the experience I called Boch to see what their thoughts were. Dan had assisted me on the inital phone call and a follow up email. He answered all my questions and was able to get the price to down to the lowest amount any dealer we talked with could go to. It was the last day of the .9% Labor Day sale, we were unsure about whether we wanted to purchase the Pilot or CRV and were also considering a Subaru Outback (the car that we were replacing from the rear end was a Subaru). We also have a 5 month year old baby who's normal bedtime is 7:30pm. We visited Subaru who advised that although online it stated Subaru Outbacks started at $23K their lowest price started at $25K. Seeing the Pilot started at $26K we decided to go to Honda and possibly seal the deal with the .9% financing. We got there at 7:15pm and were greeted by Chris who listened to our whole experience with other dealers, other models, our experience with the other Honda dealership, and only gave us his thoughts when we asked for it (wasn't pushy). He told us the best thing to do was to take the time and really take a look and see and test out both models and that he would be more then happy to have us take turns with the test drives seeing one of us would have to wait with our baby. We test drove the CRV first (seeing we already own the Pilot) and fell in love with the vehicle. Chris nicely excused himself so my wife and I could sit in the pilot and have a private conversation on whether we wanted to buy a car, and if so which one. We decided on the CRV. Chris was patient and seemed genuily happy we had chosen the CRV. We didn't get out until 10:30ish even though the dealership closed at 9pm. The next day we picked up the car and Chris made sure to be there to make sure everything went smoothly and we liked and understood the car. It was a great experience with everyone we worked with. Thank you, we'll be back when the Pilot is ready for an upgrade.
jfsul3
Sep 8, 2011
Buying a new car can be a stressfull experience, but Chris Gaudreau made it easy.Chris was a professional. It was a pleasure doing business with him.
hondafam2011
Sep 7, 2011
Our recent car buying experience at Boch Honda was the best ever. After an unpleasant experience at another dealer, we decided to try Boch for the first time and we are happy we did. Steve Winnett was superb. He has a vast knowledge of the Honda product. Steve allowed us to understand the vehicle we were looking at and the options we had without pressure. Steve was not trying to be our friend (as many salesman do). Yes he was trying to sell us a car - that is his job - but he was very professional and treated us with respect. After we decided on the model, Steve and Paul Costine gave us a price that we were happy with. We finished the sale with Desiree. Desiree did not try to pressure us into the alarms systems, fabric care plans, etc. She did present them all, but allowed us to make the choice. We were a little confused about the Honda Care plan and the key replacement price plan we agreed to.... but perhaps we need to be more attentive next time. Overall, a great car buying experience with a company we will do business with again.
seibolt
Sep 5, 2011
Salesperson Chris Gaudreauwas a pleasure to work with. He kept me informed during the entire purchase process. It went smoothly because of this. He was genuinely as pleased as I was with entire transaction. He took extra time explaining the functions of the accessories and warning lights. He presented the car in immaculate condition.Mel Seibolt
hjl961
Sep 4, 2011
Tom Rybak was great to work with - I needed some work done on my car quickly and he was extremely friendly and helpful. I'll definitely go back in the future for service on my Pilot.
NurseKC
Sep 3, 2011
I had a great experience at Boch Honda. I had never purchased a used car before. I searched online and saw that Boch Honda had a vehicle that piqued my interest. When I called to inquire about it, I found that it had been sold. I shopped at other Honda dealerships and felt that the salesmens' pitches were well rehearsed. I went to Boch Honda after receiving a phone call from a sales manager who thought that he had a certified CR-V that I would be interested in. When I arrived, I was introduced to salesman John DeBronzo. I took a CR-V for a test drive with John. He was well informed, professional, friendly and struck me as sincere. He explained the features of the vehicle in detail, as well as, what "certified" means. As a single mom he knew that safety features were important to me and took me to see a vehicle that he had been driving when it was struck by a truck. He explained to me how Hondas are designed to fold upon impact so the passengers remain safe in a crash. When we returned to the showroom, I explained my current situation to John. He appeared understanding. The sales manager later told me that John had said to him,"This woman has been through a lot and we need to help her." I was touched by John's empathy. We were able to negotiate a deal, that included my trade-in, and I was satisfied and I purchased the vehicle.John coordinated all of the transactions that had to take place before I could pick up my new purchase. Everything went smoothly and John even set my radio stations for me. He was also very nice to my 2 year-old child. I left feeling that I got the vehicle I wanted at a great price and I was treated very well. Without hesitation, I would recommend Boch Honda and John DeBronzo to anyone looking to purchase/lease a Honda.
lim
Aug 31, 2011
Rick was extremely helpful in our decision to lease a Honda CR-V. He was very accommodating of our needs - we have an 18 month old son and therefore had to fill out the paperwork in stages. We would definitely work with him again when our lease is up in three years.
n561630
Aug 31, 2011
overall experience was very satisfactory. with a pre-certified car sitting on the lot for 65 days it was quite inconvenient to drive the car home with the radio off (the salesman should have suggested that while test driving) i had to endure at least 4-6 more hours of time to come in the following week and have the brakes worked on, finally someone nicely offered a rental so i could go to work but i had to use 4 hours of my personal time to make up the difference in my pay....the car was pre-certified doesn't that mean it suppose to have a numbered checklist to go over...especially the braking system??? why wasn't a rental offered immediately instead of 3 hours into waiting??????????? But your staff although "cool" was accomodating....that's was my experience.....Nick KontanisMORE DISCLOSURE ABOUT WHAT EXTRAS HAVE BEEN ADDED ONTO THE PRICE....I WAS NOT OFFERED THE OPTION OF ENVIROGUARD BUT AT THE END THERE IT WAS ON MY INVOICE, THE CAR I AM SURE HAD BEEN TREATED ORIGINALLY WHEN FIRST LEASED........SO WAS I PAYING FOR SOMETHING ALREADY ON THE CAR....I HAVE WORKED IN COMMISSIONED FURNITURE SALES AND THERE IS WHERE I MADE THE MOST MONEY...ALTHOUGH WE ALL KNEW THE FURNITURE WAS ALL TREATED WHEN BEING BROUGHT INTO THE WAREHOUSE IMMEDIATELY....THE COST ABOUT $600.00 FOR A BOX OF CLEANING FLUIDS.........THANK YOU VERY MUCH
deepakp
Aug 28, 2011
I was in for new 2012 Honda Civic. My sales guy Chris was very patient with me and was very knowledgeable. My wife was not comfortable driving a new car on a highway so he took us to a empty parking lot and let us drive to our content. He explained all the options and was able to answer all our questions.They were very competent with the price and were very reasonable amongst all the dealership in the area. And in a time where not many Honda cars were available in the market they had quite an inventory.I took the delivery of the car in 2 days and it was ready with inspection. Chris took his time to go through the car user manual with us and explained all the important lights and buttons.Overall I was satisfied with my purchase.
twespiser
Aug 26, 2011
Tom was attentive and forthcoming with the information I needed (pricing, available colors). Tom did what he said he would do. Tom made sure my post-purchase needs were met even on his days off.
megeklund
Aug 26, 2011
Marc made this car purchase(actually it's a lease) soooo easy. I did most of the number crunching over the internet so that I wouldn't have to go in with my 3 children. When it was time for a test drive Marc had the Odyssey all ready for us. He even entertained my children as I installed car seats. He was informative about all of the options and could answer all of my questions. We didn't have to wait long at all in the show room. The childrens play area was a joy for my children. The paperwork was done before they were done playing and I had to drag them out of there. Thanks for having a "G" rated channel on in there. Desiree was also super helpful in trying to accomodate my 3 children during the paperwork signing. As a final bonus Marc was able to pick me up at my house in Walpole to get the new car! The whole experience was totally easy and I would reccomend this dealership/slaesman/finance specialists. I would also get another car from them for me or my business. Thanks
Christian sava
Aug 22, 2011
It was a great experience overall. My salesman Chris was very informative and patient. He took the time with me and answered all of my questions. There facility was first rate and their inventory was second to none.
ahealey427
Aug 22, 2011
We had great service with Andrew Watts on internet then we met John DeBronzo to finalize thecar purchase. John was professional, courteous, and knowledgeable in dealing with us. Bob in financewas great in giving us our options in financing and other dealer services such as warranties and road hazard.The price of our new vehicle was the best of any other dealer and our trade in value of our old car was betterthan others.The transaction was very fast as we received our new Pilot the same day within 2 hours of arriving. We would highly recommend Boch Honda.
jpierce12
Aug 22, 2011
I was pleasantly surprised at how smooth the process was. Amine Abad was friendly, knowledgable and answered all our questions. Marlon in finance was nice and very funny. I am more than pleased with the overall experience and especially my new car!
rpbach63
Aug 22, 2011
Easily the most hassle free car buying experience I've ever had. Walked in. Met sales consultant,Chris Gaudreau, and told him I was interested in a 2011 Honda Accord Lease and had a budget in mind. Test drove it and Chris explained the features without being pushy or aggressive. We then met with his manager Paul Costine and banged out a deal subject to me getting finance approval. Sat down with Bob Signori,in Finance, who explained my options and said he'd advocate for the best terms available. He did and I picked up the car 2 days later and have been very happy with my new Boch Honda. If you are looking to buy a Honda. I say " Go on down " to Boch Honda and ask for Chris Gaudreau.
iantunes
Aug 21, 2011
I have given my ratings a 5 because right from the walkin they were friendly and helpful. They know what they are talking about and they help you find what best fits your needs and budget. They work quick to get you going and make your visit count.
wilnems
Aug 21, 2011
We got a great deal on our new Honda CRV. Dan offered us a great package. Chris answered all of our questions and kept the process moving quickly and efficently and Marlon closed the deal to our satisfaction. We couldn't be more happier. The team was great. Thank you
macrosby52
Aug 20, 2011
Terrific experience - made it as easy as possible. I purchased on a weekday, so that may have helped. Boch Honda's large inventory was definitely a plus -- got exactly the car I wanted. Chris was super helpful.
sueyd39
Aug 19, 2011
Not only did Tom handle all the paperwork for me, he went out of his way to meet my husband for a signature. Made sure the car was Registered and had the inspection sticker ready before I even went there. Then he helped me move my stuff to my new car from my old in the pouring rain. I work in an insurance agency and have to work with many dealers in my work area (Cambridge) I got a great deal in Norwood and they were on top of everything. I hear lots of nightmare stories from my customer but I didn't have anything but good from Boch. No shady dealings, no answers just to make me happy. Straight talk. The negotiations were done through email with Anthony Simeone and the numbers were exactly what he quoted me. Not the same with a Nissan dealer just the day before.
Rwhelan
Aug 17, 2011
My wife and I had previously leased a Honda Pilot from Boch, and as our lease was coming due decided to test drive the 2012 Pilot this past Sunday (with all 3 young boys in tow). We were met at the door by Jose Mendes, who in a very friendly and helpful manner listened to our objectives and concerns, and then went to work on several solutions. Within an hour we had agreed to a new Pliot lease, for approximately the same monthly payment as our older model, with the only money out of pocket being the first paayment plus incidentals. Finance Manager Hayden Ali, working with Boch Advisor Tom Grover, quickly arranged for acceptable financial terms. My wife then drove home that afternoon with a new Pilot, for 2008 dollars. I had such a good experience working with Jose and his Team that we spent the next 1.5 hours working on trading my 2003 Pilot in for the 2010 Honda CrossTour. I too drove home in a new car. As a sales prfessional and father of 3, I would strongly recommend Boch Honda to any of my friends, family and clients.Bob Whelan Needham MA
pathy
Aug 17, 2011
I cannot say enough great things bout both Sean and Patty's diligence, follow up, communication and outstanding attitude. They took a potential problem that escalated after opening up the car and dealt with it in a highly professional manor. I was pressed for time leaving on vacation the next day after service and they prioritized for me and also provided me with a rental for business meetings I had that day. I currently manage a company with over 300 employees and truley appreciate and understand the value of customer service. I would recommend these two employee's and the entire service team that worked on my vehicle to anyone!!
michael.t.parks
Aug 15, 2011
My sales person Chris was very knowledgeable about the cars, their features, how to use them, etc. He allowed me to test drive where and how I wanted. He was very friendly and always offered me a refreshment. He explained the financing options very well. I gave the price an "ok" even though I am now satisfied with the final price. I made an offer which was rejected by the salesman's boss (Don't know his name). They had no counter offer and told me to come up to a more "reasonable" offer or look at a different car. I did not intend on negotiating with myself, so I stood up to leave. At that point the salesman's boss took my offer "upstairs" and came back accepting it. I guess it wasn't so unreasonable after all. I am sure this isn't much different than most dealerships - In my opinion, you shouldn't have to walk out to have an acceptable offer accepted. And one other annoying thing.. they have a $300 non-negotiable "documentation fee"... They were upfront about it and explained it prior to negotiations. Overall - my experience was great, just a few issues around the price. Chris was terrific!
DCapraro
Aug 15, 2011
We went to Boch Honda in search of a minivan for our family of five. Mike was enthusiastic, helpful and patient as we made our way through the process. He was very informative about all the super features of the Odyssey. Great safety features, interior comfort and flexibility, and lots and lots of really neat functions!Mike went above and beyond to make us comfortable and informed as we made our selection and purchase.We would definitely recommend Boch Honda and Mike McShane to anyone looking for a Honda.
Debb0107
Aug 15, 2011
Mariano was extremely helpful nice and efficient. Gary, Desiree and Bob got me the best deal on my trades and loan and I was personally greeted by Mr. Doran the general manager. Boch honda is the best
abaumel
Aug 15, 2011
I had a very good experience. The car was as advertised, it was clean and good looking. The sales experience was also very good. No hidden costs or gotchas.
laelyboy
Aug 15, 2011
Couldn't be happier with getting a car! John D. had a great idea of what i was looking for and getting a car was quick and painless. He was very professional and knowledgeable. I had a car within a few hours from the minute I walked in. Price was great also. I highly recommend John D. and Boch Honda. I was very pleased with how smoothly it all went.
crazieluv18
Aug 15, 2011
I really liked the service I received they werekind and friendly at sales and finance dept. I would definitly recomend Boch Honda to my family and friends
Masters97
Aug 15, 2011
When I went into Bochum Hond I didn't know what to expect. Alberto greeted me at the door and asked if he could help right away, I said I was looking for a new civic, he said okay let's have a seat. I proceeds to tell him the color I wanted and he saidwe have one, so I test drove it and loved it! We worked out the price, then I waited only a short time to get into finance where I met Desiree. She told me my price, payments, and went over a few things I could buy. At no time did feel pressure from anyone they were all very helpful, even the receptionists Melissa & karen... I will defiantly recommend Bochum Honda to my family & friends. This is my first Honda, and I love it!!
fferraz
Aug 14, 2011
I recently leased a vehicle from Boch Honda. The experience was pleasant and not drawnout. Our salesman,Amine Abad was knowledgable and very helpful. He even took time from his dayoff to finalize the process and then delivered the auto to us. Thanks again!
lmleahy9700
Aug 14, 2011
I recently purchased a new Honda Pilot at Boch Honda and was very pleased w/ their service and how easy it was to purchase a vehicle from them. I will definitely go back to Boch. Tom Rybak was my salesman and was great to work with. I would strongly recommend this dealership to my friends and family !
JRM2
Aug 10, 2011
Tom knew the vehicle and had it ready. He did not try to upsell. He answered questions well and came off as helpful and honest. He seemed flexible about being available whenever I wanted to take delivery. The deal was satisfactory.
billcav300
Aug 10, 2011
When I visited Boch Honda, it was just to look around. We had no intentions of buying anything that night. As we parked our car, we saw the vehicle that my wife wanted. Ed had to do some searching (because the car wasn't ready for sale yet, it was a recent turn in)but we took it for a ride that night and loved it. Ed worked closely with us to make sure that we were satisfied with the car. We had just one problem, we were turning in two vehicles, but only had one with us. The one we brought was looked at, and we were given a very reasonable offer on it. The second vehicle we brought back the day that we picked the car up and they gave us a fair offer on that too. There were plenty of paperwork issues to go along with this deal, but Ed and his managers, along with finance figured out how to do what needed to be done. The last hurdle that we faced was the lender changed after we had left the dealership, so I had to sign new paperwork. I live 45 minutes one way from the dealership. Ed drove up to my home to bring the new paperwork for me to sign so that I was not inconvenienced in any way. Ed is a great salesman, possible one of the nicest that I have ever worked with and I would recommend Ed to my friends and family.
Fiona3445
Aug 10, 2011
I would just like to say I have been going to this particular dealership for almost 6 years and their customer service skills are really great. My family and myself have bought four cars in total from our really great sales guy Mike Barakat who always went above and beyond for us as first time car owners and he still does the same now even after all these years we can always call him if we had a question or an issue. Also in the service department I have to say Sean Desilva is the best service guy you will ever take your car to. He really does care about you as a customer and will always try to find you the best possible price on any issue you may be having. He can even tell me in advance the next time i come in what I will need to do and give me an estimate so I would be prepared for my next visit. He will call you to follow up even after leaving to make sure that the car is running as it should or if you are still having a problem he will set up an appointment for you to come back,He really does go above and beyond the call of duty and I am forever grateful to him and Mike for making a gal's life easier :) . Thank you Sean and Mike!! You guys rock!!
fergieanna
Aug 8, 2011
On 7/28/11 I went to the dealership for my 50,000 miles service. At first I was concerned about the wait I would have to do due to the people that were there for services. Sean De Silva one of the service consultants greeted me and immediately started working on my service as soon as he finished with his prior customer. He promised me I would be able to leave within an hour and sure enough I was out just a little bit after an hour from the time I got there. Sean was very professional and was very courteous and attentive to me. He listened to my concerns and was able to answer my questions. He took time to explain things to me and gave me options to choose from. I had one minor concern, but he assured me he will address it with the appropriate person and before I left the premise the Service Manager Dennis Dotolo came out and spoke with me and we were able to come to an agreement. Dennis as well was very professional and courteous. He listened to my concerns and admitted to me he appreciated my suggestions and was looking forward to making changes that would improve the clients' experience each time they go in.I couldn't be more pleased with the service I received especially from Sean on that day. Sean even stayed beyond the time he was to leave so that he could make sure my service was done at the time he promised me and that I was happy. I think Sean De Silva is an outstanding service assistant. Boch Honda should be proud and feel lucky to have him on their team.
jdelerme31
Aug 8, 2011
The purchase i just made at the Boch Honda of Norwood MA was amazing and one of which i wont forget. My salesman Alberto Heredia was very knowledgable and helpful. He made the sales process much less stressful than what we had expected. I have worked with representatvies at the dealership in the past and it has always been very pleasant. This visit reminds me of why we continue to go back to that specific location. Other dealerships in the past have been primarily focused on getting a SALE and that's that. But Alberto was very kind, smart, and personable. Being that he was such a gentleman i look forward to not only recommending him to friends and family but also bringing him my future business. Hats off to not only Alberto himself but also all of the Boch Honda Staff!!!
opie051699
Aug 8, 2011
Lets take these one at a time, shall we? Your staff at Boch Honda wasted 3-1/2 hours of my time, and took every opprtunity to tell me what I wanted to hear, only to change when it came time to make a deal. You met every expectation I have of double talking, slimy car dealers. Good Job with that. Your associates were courteous righ up until the shouting match where he accused us of lying. After test driving a Honda Fit, whick I liked and was ready to buy at sticker price, I waited for the trade in offer on my 2001 Jeep Wrangler. Having done my research, I knew the average trade in in MA considering the miles and condition was between 4500-7000 dollars. I was offered $1500, and only after I tried to leave did they tell me they made a mistake and entered it wrong...now they offered $4500, low but OK, it was in the expected range. When I told the sales person I'd have to check the rates at my credit union, he said Honda was running a special 1.9% rate, and "besides, we beat the credit unions all the time" After more waiting, and paerwork, and waiting, we finally get into the credit department after 3-1/2 hours and instead of telling us the rates, he starts to try and selling me useless add-ons that I am sure you make a ton of profit on, but I don't want. Only when my wife notices the payments are a l lot higher than we discussed does the credit person tell us the rate is 3.63% at best. Now I have had it, I am done. He calls the sales guy in who lies to the credit guy and us and says " I never said 1.9%" Now I want my keys back, but first I have the credit guy telling me the sales guy should be quoting rates, the credit guy telling me 3.63 is the best rate you can do, and the sales manager telling me all of a sudden he can lower the price more or give me 1.9% because now I am yelling in the lobby in front of other customers that I want my keys back NOW" I don't care if you offered me a free car at this point, I was treated like an ATM machine that was only there for you to pull money out of. I cannot imagine I ever will do business with Boch, and be assured, I will relay this story of mistreatment to anyone I can who is looking for a car. The last piece of business I will do is call the Better Business people if my deposit is not refunded quickly. And before you tell me this was an innocent mistake, on the way out another customer asked us what happened, and in speaking to her she told us your associates pulled the same "we entered it wrong" stunt on her when offering her trade in amount.
cement
Aug 6, 2011
Chris Gaudreau was a very professional sales consultant with a sense of humor that I appreciated. My daughter Caitlin ended up purchasing a 2011 CR-V EX model. She was able to test drive both city and highway miles. Chris had the patience of a Saint - not only dealing with all our questions about this vehicle but also locating one on the lot with a dark interior she desired. The delivery of the vehicle was slightly delayed but Chris came in on his personal day off to help expedite the delivery and many thanks to Eric (finance) also. We were both very happy with the sales price of the car!! I would definately recommend family and friends to speak with Chris on their next Honda purchase. Sincerely, Joe K.
llu321
Aug 5, 2011
All of them are very kind, especial Amine. When we didn't have time to send the bank check, he went to our home to pick it up and bring the car to our home too. We appreciate all of the employees worked with us at Boch Honda.
JLErdos
Aug 4, 2011
Samir helped me find the exact car I was looking for at a price that I was willing to pay. He also gave me a fair price on my old car, sight unseen! I did not bring my trade-in with me, but he took me at my word and gave me a fair trade-in price. Then, when I forgot to bring my title documents, Samir actually came to my house on his own time to get the title documents so that I would not have to make the drive back and forth with my kids. Buying a car could not have been easier!
mountains15
Aug 4, 2011
We had a great experience at Boch. The salesman was very helpful and friendly. Their prices were the best we found in the area. I feel the salesman really listened and got us what we wanted in a vehicle. I walked away happy with my purchase.
SMHBWH
Aug 1, 2011
I received a great offer via Internet Sales from another dealer. I had really done my pricing research of what the vehicle was really worth. When I sent this great offer to Boch Norwood to see if they could match it, they did and they beat the cost for the remote start option I was seeking. Darnell Younge was my Internet Sales Associate and he was very responsive and clear when I asked questions (especially about what costs are included in what...like destination, document fees etc. All the stuff they can slip in at the last minute if you aren't aware). We went back and forth a few times and I had a deal I was really happy with within a couple hours. Chris Gaudreau in Sales took care of the paperwork and getting the vehicle prepped for pick up. Chris is a self-described happy-go-lucky, carefree kind of guy and I agree. Sometimes you think someone like that isn't going to remember details but he did. We specifically asked not to have the "Boch Honda" dealer name put on the back of the car and in the midst of a crazy month-end Saturday when we picked up the car, Chris remembered and removed it himself. Marlon was helpful, not pushy, and gave all the financial information we needed. We would buy via Internet at Boch again.
fpalmacci
Aug 1, 2011
I had gone to two dealers before Boch. First off I got the price I wanted but most important was the way they went above and beyond for me. Attn: Veterans! I had put a deposit down on a CR-V.I told them I was waiting for my new plates.And would they hold the car for me. I waited 30 days for my disabled veterans plates to come from the registry and because the wrong form was filled out I had another thirty days to wait. I thought I would get pressure to get the car off their lot but got no hassels from them. As for the salesman Brian Taylor he was a standup guy and went to his manager Mark Doran (great guy) to get me the deal I wanted!!!Robert/Mass
NatashaUrena
Aug 1, 2011
The customer service provided was phenominal i was walked through the whole process. I'm very pleased and would recommend the dealer and the young man that helped me again. He was very knowledgable of the product and the sales process and made me feel at ease. Absolutely pleased!!! Great Job!!!
Toshar
Aug 1, 2011
I had a very good experience at Boch Honda. I leased a Honda Accord and this was my first car. My sales and leasing consultant Patrick Sullivan was very professional and thorough in helping me with this deal. I had to get a co-signer to get the lowest possible interest rate and Patrick even offered to drive to my co-signers house to get her signatures on the lease which greatly minimized the inconvenience caused to her. They even offered to pick me up from my house and take me to the dealership since I didn't have a car of my own. Just goes out to show the lengths that Boch Honda can go to make sure their customers are happy and satisfied. No wonder Boch Honda is the number 1 Honda dealership in New England and probably even the entire United States.
sicangus
Jul 26, 2011
Jose Mendes and Tom Grover are two of the best people I've ever worked with when it comes to getting a new car. They were friendly, answered all my questions and are the two reasons I'll be returning to Boch Honda in the future. These two obviously love what they do, it shows in dealing with them. A wonderful experience!
rbmurray
Jul 25, 2011
I have been going to Boch for all my service on my Honda Ridgeline. The service has been prompt and friendly. Tom was one of the best service writers so far. My truck had an intermittent problem with the airbag light. They were able to figure it out as a faulty seat belt switch. Tom was very helpful and even let me use his desk in the salesroom while I waited. when I am ready for a new Honda, I will make sure I see Tom.
sotow03
Jul 25, 2011
I just wanted everyone to know i had a fantastic experience at Boch Honda in Norwood. This was my first financial purchase i have ever made and the overall experience could not have been any better. As soon as i walked in the door i was greeted by Mr. Heredia who then proceeded to finding the right vehicle for me. The price was astounding, the service was amazing, and the environment in general was very pleasant. I will definetly be recommending this dealership to all of my friends and family members seeking to purchase a vehicle.
tscanlan10
Jul 25, 2011
I was very pleased with my visit to Boch Honda. I went in with the purpose of learning my options on my current leased vehicle. Samir was honest with me. He was very nice and friendly. He told me my options and helped me achieve what I wanted. I traded in my lease and leased a new car. I am very happy with my experience and would definetly recommend Boch Honda and Samir as a sales rep to family and friends.
alliecampa
Jul 24, 2011
I was in the market for a sub-compact car and I went into Honda to check out the Fit. Brian Taylor was very helpful and took my husband and I on a test drive. He was super friendly and not pushy at all. I was really worried I was going to get upset because we had been to many other dealerships were the people were very very rude. We did our negotiations through email but came back to meet with Brian after a price was decided. He helped us make the deal and wasn't pushy about anything.The only disappointing thing I will say about this dealership was the finance department gave me a hard time because I had my own loan. In the end they let me use it I just think it could have been handled a little better.
jctapley
Jul 23, 2011
Paul Costino, Mike McShane and Hayden were awesome! I went in to drive a few cars and left with a shining new Civic. I got a great deal and I was treated like family. I would highly recommend! (And I got to ring the bell! :) )
mariannemaloney
Jul 21, 2011
first BAD experience at Boch. Left car at 11:30 AM and it was NOT ready at 4:45 PM. No call and I stopped in twice during the day. I was very disappointed in my service tech. I was told my car was put to the side because service tech had to go and work on ANOTHER car. Another tech overheard situation and took charge. He made arrangements for a rental for me and calmed me down and was very appologetic for the delay. If not for this I would not be returning to Boch. Thank you to Mr DeSilva. I love my CRV and want to continu with Boch where this has been the one and only bad experience.
diane m simpson
Jul 20, 2011
I was looking for a 2011 honda exl white, when I arrived at boch honda Jose was ready and totaly prepared with the car ready for me to test drive and there was no pressure....I have never expereinced anything like this. I have been looking for a car over the past few months. The no pressure sales is what truly did it for me. Jose Mendes is a very honest person and I felt like I could trust him, I feel the car dealerships could use more guys like him. When I arrived home later on the day of the sale I had a question for Jose, when I called him he was helpful and called me back later that evening to make sure everything worked out O.K. thats what I call great service. Overall my experience at Boch Honda was excellent. I also had the pleasure of working with Marlon Pina in finance who was great, and although I never met him in person Andrew Watts the sales manager that set everything up for me over the phone really followed through with the deal he set up for me. In closing all I can say is I hope that Boch will have these kind of people on staff when I buy my next car.
michael.derderian
Jul 20, 2011
Very professional and very courtious service. Everytime I go into the dealership and Sean is there, he always goes out of his way to make me feel that he really cares about my needs: for example: Do I need a ride to my office ( I work near the dealership), he just askes me what I need in the way of service and takes care of everything else - I hand him the keys and calls me when it is ready. It's really great service, and I appreciate it.
smqzuleta
Jul 19, 2011
It was a monday night, our only day off, and my husband decided to go to different dealerships to buy us a new car. After all day talking with different representatives, we were tired, but Patrick did a very nice job on giving us the deal we wanted with out spending much of out time, it was a great experience.After my car was 1 day old, I got a flat tire!!! But I called them right away, and they did a very nice job replacing it, no questions asked, quick and no cost! It was impresive!Thank you guys!
thelliottiii
Jul 19, 2011
The first person I spoke with was Connie. She was such a pleasure to speak to on the phone and even more so in person. Steve was a wealth of knowledge and his personality alone is what sold me on the car. Then a gentelman named Paul was able to give me enough money for my trade to get the price of the car within my budget. Deserey was the last person I delt with. She too was curteous and professional and made the paperwork end of the sale stress free and well explained. Overall I would recommend this dealership to everyone I know. I have never had a better experience than the one at Boch Honda of Norwood, MA.
philoonm
Jul 18, 2011
Samir was excellent! He was super friendly and was willing to spend as much time with me as I needed. He seemed to really be looking out for what was the best car for me and my family. I told him exactly what I wanted and how much I could pay and he never pressured me into buying something more! He helped me find just the right car and helped me work to get it at the right price! He was even super with my kids (2 and 5) which I had with me that day! I would reccomend this dealership, and especially Samir to anyone! I will come back next time I am looking for a new car!
Maryellen78
Jul 18, 2011
Samir was great; helped me to understand the options available. Paul also helped me to get a good deal. All in all it was a good experience.
Maximus35
Jul 17, 2011
We began the purchase of our car online. Andrew Watts, the online manager, responded to several of my emails in a prompt, professional and courteous manner. We could tell that he cared about meeting our needs. He gave us a favorable price in an email and asked us to come down so Boch could value our trade. When we arrived, we were met by Erik Turner, our salesman. He was professional and knowledgable. The appraisal process was handled quickly and fairly. We were presented with the exact sale price we had discussed in our emails and were given a fair price for our trade. The whole deal took less that 45 minutes. We then went to talk to the business manager, Hayden Ali. Hayden was a also professional and knowledgable. He knew what he was selling and presented his extras quickly and with no high pressure. We appreciated that. We bought the extras we wanted got the best interest rate offered for our financing. No one played the games so typical of the car buying process. We were out in about 1 1/2 hours. Our new car was ready for pick up earlier than promised. This was one of the best car buying experiences we have had and we recommend Boch, Andrew, Ric and Hayden to all.
hurdlauren
Jul 17, 2011
We went to Boch Honda to trade in my Ford Focus for a Honda Element. Jose was very friendly, knowledgeable, and NOT pushy. He also worked with us to get the price we wanted for our trade in. I would definitely recommend Boch Honda to anyone looking for a new or used car!
jHarte
Jul 15, 2011
I recommend going to this dealership for service for two reasons only:1) Sean De Silva (Service Consultant)2)Steve Haslek (Spelling of last name ?; Technician)I had been to this dealership before for minor service; my experience was always they were over priced, and took to long but I always felt my car was being repaired correctly. I should Note that I also have a Toyota and have had it serviced at BOCH TOYOTA next door. I don't know why BOCH HONDA does not follow their foot print; at a minimum taking peoples information efficiently and not making them wait. You drive in give them the keys tell them what is wrong the tell you to have a seat and drive your car into the shop; shortly there after they come in and tell you approximately how long; approximate estimate.But I digress back to BOCH HONDA. A little background I was there to have my key reprogrammed. The service technician I initially dealt with (I will not mention his name)showed me on the computer that he put me on the waiting list and if I chose to leave and come back in 1-1/2 hours the car would be ready. Well I had a ride and did just that, when I came back he said he needed to talk to me about my car. (I should also mention that I had to have my car towed there due to the key not working). He said they were unable to program it because my key would not come out,which I had pointed out to him previously that if you take the negative cable off the battery you can remove it. He started to tell me the whole thing needed to be done the stearing column, etc. I stopped him there and expressed my anger and feelings about him not calling me earlier to and making me wait and let him know that I was in the previous weak and waited two hours with three children ages 8,5 & 3 for them to give me a diagnoses of what I had already told them was the problem and I had even removed the panels befor comming in to make faster. So needless to say I used a few choice words and let them know they were incompetent, said I was never coming back and left. One problem my car was not working and I had to have it towed back or somewhere else.Also Honda is pretty much the only ones that can reprogram your key because of the expense of the software and the need for it to be updated all the time or the software will not work; so basically you have to take it to a honda dealership to have the work done. While I was waiting for the tow truck to come I cooled off and asked to speak with the Service Manager after waiting 10 minutes and asking 2 people I found Sean DeSilva: He heard my diatribe earlier;but he took the time to talk to me in a calm tone and was not defensive in anyway. He explained my situation to the manager and they told me not to worry they were going to help me get this done. Enter Steve H. technician great guy; answered all my questions and even some I didn't have. He was very respectful and Intelligent. The Dealership should be grateful to have these guys working for them and train all there people with them as a model.If I had my own company which had nothing to do with cars or mechanical issues I would try to hire both of these guys. I would like to thank them again for helping me the way that they did. If you go to BOCH HONDA and are waiting for a service consultant tell them that you would like to wait for Sean DeSilva even if it means waiting longer. You will come out feeling much more satisfied.So, the only reason I would say Yes to recommending this dealership for service is because of Sean and Steve.
aznajib
Jul 14, 2011
Hayden Ali the Finance Manager at Boch Honda used unethical practices, and tried to force us to signed a loan to buy the car. I was trying to buy a 2008 honda accord with my mom as the co-signer. We had from her bank a pre-approved auto loan of $15000 of about 6%. This person ran the credit score of a different person then said it was mine. He couldnt find the credit score of my mother. When the person ran my credit on my correct social it was the same as the wrong social security number. He follow us when trying to leave and kept harassing us to sign and pay in full. This late, after 10:00 pm and everyone in the dealership had left he attempted to lock us in to force us to sign a 11% loan. The person ran the credit score without confirming if it was correct. The person had a contract for us to sign with the incorrect social security. This person is was very rude, full of lies, disrespectful, and unprofessional he tried to use scare tactics and even attempted to force use to sign.I highly suggested for people to avoid Boch Honda and look at other options. Some of his quotes were: I am not letting you leave until you sign this You cant leave this place I am not letting you out You are paying in full tonight I did not find your credit score You sure you dont want security alarm install you live in Hyde Park? "I stayed late because of you, you are signed this loan tonight"
glowka4
Jul 12, 2011
When i pulled it into the garage they were very busy. Sean made it a point to stop what he was doing and acknowledge me.(he said hello my name is sean i will be with you in a minute). He got back to me in about 1hr after i dropped the van off and describe my concerns with my wives odyssey. He explained fully what the problem was. The car was fixed in a timely manner. I wish I could have bought my car at Boch Honda. (could not give me a price I got some where else with out the hustle) My experience overall with customer service and the tech's work was top shelve. The one thing that would have put my experience over the top shelf would have been a surprise detailing of the car. HaHaHaHa
jlt72
Jul 11, 2011
Bob "Biff" was very easy to deal with....no high-pressure sales tactics. I felt that he was trustworthy. He came recommended to me by his fellow-employee and my friend, Karen McDougall. My mom and I both have Hondas from Boch now!
Ale622
Jul 11, 2011
great experience from the moment you pull into the drive until you are ready to leave satisfied I have dealt with glen mills and sean since owning my honda and will continue to service it at boch .Thank you, AL
sgtbesold
Jul 11, 2011
I continue to service my Honda Crosstour at Boch because of people like Service Consultant Sean De Silva. The efficient, professional, and knowledgeable service I receive, even for just an oil change, justifies my decision to both buy and maintain my car at Boch. (This is my family's 3rd car purchased here) Every experience I have had in the past has left me a truly satisfied customer. Bravo to Mr. De Silva and Boch Honda!
mlawner2
Jul 10, 2011
My husband and I had spent much time researching cars before we began our search. We went to multiple dealerships and worked with many other salespeople before ending at Boch Honda. The success we had at Boch Honda can be credited to our salesperson, Ed McIntosh. Ed was friendly, caring, concerned about our needs, and was genuinely happy working with us. He did not try to push a sale on us and he was quick and efficient in answering any and all questions we had. He took his time with us to make sure we were 100% satisfied with our new purchase. Ed was phenomenal to work with and we will definitely go back to work with Ed for future purchases. We highly recommend him to others in the car buying market!
mjpss
Jul 9, 2011
Boch Honda has out done themselves again with customer satisfaction. I recently purchased a 2011 Honda Crosstour from Boch Honda. This is our third Honda from Boch. Besides Boch's unbeatable prices, friendliness of the entire staff we made contact with, our sales rep Tom Rybak went above and beyond our expectations to make this experience as smooth as possible. Tom's customer services skills are second to none which made our overall experience the best ever! Thank you Tom for the 5 star service!
newton217
Jul 7, 2011
We found several cars we wanted to look at on the internet. When we arrived at the dealer, Mariano was very helpful and informed. He was not pushy in any way, and we felt very comfortable during the buying process.
teatime
Jul 6, 2011
Most of my time was spent with Bob Fenerty. He was friendly, easy to work with, oh.... and funny. There was no rushing, he answered all my question and made the whole buying a car thing less painful. No hassles or pressure, and very efficient. He also made sure I was well taken care of by Rick Turner and Eric when I picked up the car since he couldn't be there.
g_munish
Jul 5, 2011
I bought my new Oddyssey from this dealer. Pattrick helped me throughout the deal. they delivered what they promised. Got the delivery next day at the DMV office since this was out of state purchase. Overall very happy with my purchase at Boch Honda. Special thanks to Pattrick for making this look simple and easy. I would definitely come back to Pattrick for all my car shopping needs.
menonsan
Jul 3, 2011
Recently I bought a used car from Boch Honda in Norwood, MA. I have been in the market for three weeks and did not have a great experience visiting the different dealerships. The salesmen were too pushy and did not give us the time to look at the used cars thoroughly. Even the test drive did not last more than a couple of mins.But at Boch, my salesperson, Isaac Jordan, was friendly, patient and well versed with all the details. We did a test drive on 5 different vehicles.Isaac was very helpful in explaining the details of each vehicle.The business office was professional as well. I would recommend Boch Honda to anyone interested in buying a vehicle, period. This is my second vehicle from Boch Honda. I got a used Honda Civic in 2010 and would return the next time i am looking for a car.Special thanks again to Isaac Jordan to make the visit to dealership easy !!!.
scarlone
Jul 2, 2011
The process of buying a certified Pre-owned car was made very easy by Boch Honda. I was able to negotiate a deal and get the financing done within one day which was convenient. My sales person, Chris Gaudreau, was very friendly and accommodating.
alexmoore
Jul 1, 2011
Tom was very helpful, knowledgeable and easy to work with, and I feel that I got a fair price. Tom went above and beyond the call of duty to straighten out an issue with my insurance agent at the last minute, and he came in on his day off just to make sure the delivery went well. I've bought from Boch before, and next time I need a Honda, Boch will be my first choice.
Codi2000
Jun 30, 2011
Truly a remarkable experience, I will give 5 stars for the buying experience. We dealt with Tom Rybak; he quoted the selling price over the web eliminating any need for haggling. When we went to the show room there was no high-pressure sales pitch, no theatrics and best of all no to-ing and fro-ing of the manager doing the usual spiel. Desiree in the business office dealt with us in the most professional way possible and obtained us a financing that we could not refuse. Kudos to all the crew, they were true professionals including the supervisor/manager Paul. Boch Honda will be my place for future Honda purchases.
fccross
Jun 30, 2011
This was our fifth car purchase from Boch Honda. Chris was the best salesman that we have ever dealt with. We came in with a target price for the car that we wanted and he helped us to accomplish the deal. He was forthright and fair in his dealings with us.We never felt that we were under any pressure to buy the car - Boch doesn't use any of the time-worn "tricks" that other dealers have tried on us. Chris took the time to determine what type of auto package would suit us and then took the time to locate several vehicles that we would be happy with. He never tried to get us to upgrade to the more expensive vehicles in that line.We have always taken our Hondas to Boch for service or repair (accidents). We are very satisfied with the overall sales and service from this dealer.
ace2011
Jun 28, 2011
Came into purchase a used Honda Fit. Had a deal in place and went to finance manager.The guy was so pushy and tried to upsell me. I think his name was Dendren or something he said he was 45 years old with a 19 y/o and a baby on the way.. I guess he was sharing with me to sell me.... When I said I wanted to check the rates with my bank he became angry. I was shocked..... This place is a sell sell sell stick it to the customer dealership.... I ended in Braintree and bought a new car from a nice dealer... Toyota near Braintree Plaza... being a local guy I allways admired Ernie Boch but the pushy little finance/sales guy (who by the way told me he was an officer of the bank which is not true) ruined my opinion....steer clear of Boch Honda I certainly will.....PS every used car on the lot seemed to smell of cigarette smoke....The sales guy Rik was great... too bad for him the little finance guy who slammed his cubicle door when I left killed the deal with his BS.... BTW my credit score is 780 so the crap was all on him......
cove
Jun 28, 2011
My experience leasing a new Pilot from Boch Honda was exceptional. They clearly beat all deals hands down and have a huge selection. My salesperson Chris Gaudreau was great. He was helpful throughout the whole process, there was no pressure at all and the car was ready when promised. He even came in on his day off to make sure the car was ready and was there to deliver it to me. Desarais who handled the lease paperwork and Stephanie who handled the registration were great as well. I will definitely return to Boch for my next car and highly recommend them.Rick WessantSalisbury, MA
appraiser773
Jun 28, 2011
I just purchased a 2010 Element from Chris. He was very friendly and responsive. I showed him a final quote I'd gotten from a competitor and he was able to beat it.
Dero
Jun 23, 2011
Boch Honda is a good dealership but Mike McShane made buying a car apleasant experience. This is my second car purchase from Boch and the first (2005) was the typical new car buying experience, not great.This time Mike McShane provide great experience. We didn't go through you have to meet my manager and listen to all the add on'sthey try to sell you. We dealt directly with Mike and we paid what we thought was a reasonable price for our Accord. So if you want to buy a car from Boch Honda call Mike McShane.
dazzdilinger
Jun 22, 2011
We were looking for a Honda Pilot. This is the second car purchased from Boch Honda. They will match or try to beat any other deal that you get from other dealerships. Amine was a very good salesperson. Very thorough in this process and he showed us all the options available. He was very accomodating on the day, showed a lot of patience during the process and he stayed past his regular time so we could make this deal come thru. Brad and Mark were very good with us and very patient since we were with our kids.
kimfe8222
Jun 22, 2011
This was my second purchase at Boch Honda and it was an even better experience than the first!!Tom Rybak, Sales, was extremely helpful without being overbearing at both the time of sale and when I picked up my CRV. He showed me features in my CRV that I never knew I had and my last car was a CRV! Hayden Ali, Finance Department, was personalbe, quick, efficient and got me a great rate! I will definitely reccommend both of them to friends/family. Thank you!
girlmundy
Jun 21, 2011
This was my first time visiting a dealership, and although I did my homework, I still wasn't sure what to expect. Fortunately a friend of my family put me in touch with Tom, as I needed to purchase a used car, and was leaning towards a Honda. Everything went smoothly, and Tom couldn't have been more kind and considerate. As a single woman looking for a car, I never once felt intimidated or patronized, both of which I feared when going to a dealership. He even supplied me with a box to clean out my car, and touched up a little paint on the car himself! I ended up driving my car home that same day, something I didn't expect. On the whole I was very pleased with my experience here.
Apes2323
Jun 20, 2011
I had a great experience. I was happy with the service I recieved and I got my car the same day. I am very happy!
aquagrl
Jun 19, 2011
I was very happy with my experience at Boch. I got a car for the price I wanted. The staff were friendly and attentive. They followed up multiple times after my purchase to see if I had any questions about the vehicle and if I was happy with it.
Crisshelle
Jun 16, 2011
I purchased my last two vehicles at Boch Honda but my most recent purchase at Boch Honda has been the best of all. My salesman Lenny was knowledgeable and pleasant and went above and beyond to make sure I was happy. Hayden Ali was friendly, informative and an absolute, positive pleasure to work with. People often associate purchase a new car with stress and aggravation...my experience has been the total opposite, it was perfect! I can appreciate the very long, hard hours that these guys work..sacrificing time away from their famiy and friends and not always getting the credit they deserve. Thank you very much Lenny & Hayden, I'll be sure to look for you both when I'm ready to purchase a new car!
dokgregory
Jun 14, 2011
We found Boch Honda to be the most straightforward minimal game playing of the bunch of Honda dealers. Chris G. was good enough to pick us up from the commuter rail to pick up our car, Brad was friendly and efficient. The facilities there are modern and clean. My only concern was the 150 point inspection of the new car overlooked a number of plastic components that were not well pushed in or in some cases left dangling.
KFenol
Jun 14, 2011
The sales process and contract signing were a bit rough. At times, the communication during these two stages were contentious. It should not really have taken three hours to strike a deal when a customer knows what he/she wants and has payment in hand for the entire purchase price. The most frustrating part of the deal was the lack of communication regarding the processing of my payment; I paid with a auto loan check from my credit union and the dealership said they would not deliver the car until the payment was cleared. Better communication and follow up regarding the payment process would have made the experience less stressful. It should not take more than 3-5 business days to have processed the payment and we were going on 8 business days when my patience had run out and we decided to head down to the dealership in person to get real answers. When we arrived at the dealership the initial response from the Sales Manager (Gary) was rude and confrontational. He did not greet us or introduce himself and his tone had been condescending (as if he couldn't be bothered to explain it in detail to us because the business is too complicated for us to understand) as he tried to brush us out of the dealership. I had to ask another employee for his name. We did not get any answers until we said we would not leave until we had a specific delivery date. To the dealership's credit, they did agree after that to deliver the car on the Monday following the visit. The customer service and communication during delivery (courtesy of Marc Heroux) was much improved. I'll rest easier once the payment on their end is settled and we can put the transaction fully to rest.
kjhanscom
Jun 12, 2011
I am writing to say how wonderful our experience at Boch Honda was. We purchased a 2011 Honda Piot from Chris Gaudreau and are thrilled. Chris was very helpful and knowlegable about the car. He actually came in on his day off because it was the only time we could get there. You couldn't ask for anything else in a salesmen. After we decided on the car, we worked with Eric regarding the financing. Eric was knew his stuff and treated us as if we were part of his family. We will certainly recommend Boch and the wonderful staff and be back for our next car. Thanks for a great experience. Jason and Kellie
Panguluri
Jun 8, 2011
I was here for Honda CR-V 2011 model. Chriss Gaudreau helped me a lot finding me the vehicle I was looking for. The main thing that impressed me a lot was my financial approval. Chriss along with his financial partner had taken lot of headache in getting my financial approval. I would definitely recommend Chriss and Boch Honda.
KarlHonda
Jun 7, 2011
From the momment I walked in the doors, was treated nicely, and didn't feel pressured like I do at most dealerships. I knew what I wanted and the price ahead of time, and thats what I drove off with today.
jns123
Jun 7, 2011
Tom was very professional and helpful during my stressful and unexpecteced purchasing process. Glen and Greg is service were also helpful to help me decide that it made more sense to trade in my 06 Ridge than repair it.
Cerqueira
Jun 4, 2011
Hi,I had a great experience at Boch Honda dealership. I arrived there on a Saturday afternoon of Memorial Day weekend and the dealership was packed. Mark Sloss found my friend and I looking for some help and promptly he reached out to the sales team and introduced us to Amine Abad.Amine provided all attention on answering our questions and details about few vehicles. I already had in mind that I wanted the CR-Z. Without even asking, Amine offered and setup a test drive for me. Amine Abad and Mark Sloss provide all information about the lease and buy options for the car plus gave me a nice discount if I would decide to buy it. I came back on the Monday and bought the car. Hayden Ali worked out the numbers for the finance very quickly and accurate. Great finance rate! Amine followed up with me twice after he brought me the car from Norwoord to Boston (he delivered it at my front door!). Amine provided an outstanding customer service and I am very happy with my experience.Best Regards,Ana Cerqueira
javorski
Jun 2, 2011
Tom was the most helpful and cooperative salesperson of all salespersons in any dealership we have shopped at in Mass. He convinced us he was truly interested in the best decision we could make in buying a new Honda.Karen was very helpful as a customer service person - she is a credit to Boch Honda.
lillianek1
Jun 1, 2011
3 months ago we went to Weymouth Honda because it was close and we wanted to look at a new and used Pilot. At that time, without any negotiating, we were given a quote for a new one as well as a quote for our trade in. Last week we decided we were ready to buy but would start out at Boch Honda because we had heard that they had the best prices and also because they had many in stock but Weymouth did not have any. To show how bad our experience was, I don't even have the name of the salesman or "manager" who spoke with us because they didn't even give us a card. After receiving their "best offer" we told them what we had already been quoted at Weymouth and that we weren't going to pay more. The "manager" said our numbers were wrong, that it couldn't be true, that we'd never get that price for my trade in, and that we would also be on a waiting list for up to 8 months if we went there. They made 1 attempt to keep us with an offer 1,500 less for my trade-in. We said no and they did nothing more. Never even called us back the next couple days. The next day we went to Herb Chambers in Boston and they offered a better deal than Boch but still couldn't compare to Weymouth. They, HOWEVER, made many attempts to make a sale. They even suggested leasing to get us to do something there and called back the next day. Although we didn't end up with them, they didn't call us a liar and we felt like they were actually trying to make a sale. We felt that Boch figured since they have them in stock, they could scare us in thinking we'd be on a waiting list forever and give us a crappy deal. We went back to Weymouth 2 days after Boch and got the same deal as 3 months ago. We were told it would be 3 weeks at the latest and we were ok with that because we weren't in a hurry. Our salesman called the following day saying they had our car in and ready for pick up. I understand typically the "super" stores offer the best price but you sacrifice a lot of customer service and in this case, it was not the best price at all! We even ended up with 0.9% interest and Boch was 2.9% in addition to $1,500 less for my trade. I would not recommend Boch to anyone.
michaeltoto
May 31, 2011
great overall experience great sales dept friendly made you feel important great place go check them out!!!! went in and felt rate at home told what i was looking for and what i can afford they took the time and work with me which was probaly not easy and found exactly what i wanted great all around time
Travis_element
May 30, 2011
I was recently in the market for a used utility vehicle and I went to Boch Honda to check out their stock of Honda Elements. Not only did they have the model and color I was looking for, they had it at a price I couldn't beat at any of the other dealers I had checked. They were more than reasonable with my used trade in and when it came to servicing the used vehicle (repairing a seat lever) they were quick and direct and my dealer Brian even replaced a damaged antenna out of his own commission. This was the kind of service I expected out of Boch Honda and would recommend making this dealer the first stop for anybody looking for pre-owned honda vehicles.
b-burke
May 30, 2011
I have purchased many new automobiles in my lifetime. Tom Rybak was the most concerned and caring sales consultant I have ever dealt with. I have always been a loyal Honda consumer, but had never had any experience with Boch Honda in Norwood. I came home today with a brand new Accord CrossTour. Without going into alot of detail, I had initially selected a 2011 CrossTour with an EX trim during the late afternoon on Saturday. Tom and I agreed that he would have it ready and I would pick it up Sunday morning. Later that night on Saturday, I had 5 messages on my cell from Tom, who finally reached me at my home phone to tell me there was roof/body damage to the model I had selected (which Tom nor I saw due to all of the pollen and dust/dirt on the roof - anyone would have missed it). Needleass to say, I was still upset, but not with Tom or Boch. Upon my inspection Sunday morning, I decided not to purchase this damaged model and selected another Crosstour, a 2010 EXL. Needless to say, Tom Rybak and Hadin, one of the Business Mgrs, went above and beyond to make my deal on the uppgraded CrossTour a very fair one for me. In less than two hours, Tom and Hadin had all of the paperwork changed and prepared for the second CrossTour I chose and had the vehicle prepared and ready as well for me! I took delivery in less than two hours when I thought I would be there for at least 3 or 4! Thank You Tom Rybak, Hadin and BOCH! What a great experience and service recovery provided by your team!
juned4
May 30, 2011
Our salesperson, Steve Winnett, was outstanding. He was extremely knowledgable about the technical aspects of the Honda CRV, answered all our questions, even came out to our home to make sure the car would fit through our atypical garage doors. We would not hesitate to recommend him to our family or friends.
Fio835
May 25, 2011
Visted Boch Honda the other day to walk the lot for new vehicles. We dealt with Samir, who I must say was excellent. He was no pressure, and very friendly. I would recommend him to even my closest friend. Now, the "sales manager" who came over to "close" or whatever after we decided not to buy was rude, and classless. He must have no idea what the words Customer Service mean. After about four or five times saying no thank you, were leaving now, he finally let us go. Overall, I say buy American and stay away from Boch Honda.
lfireman
May 25, 2011
Chris Gaudreau is a wonderfully professional salesman. When I first came in to look, I was deciding between two models. Chris was patient, answered all my questions and took me for the two test drives. His knowledge of his product helped me decide between the two models. When I came to pick up my car, Chris explained EVERYTHING to me in language that I could easily understand. He helped me learn the car in depth. When I left the dealership, I felt very comfortable in my new vehicle. When I am ready for another car, I will certainly go back to Chris.
cdv123
May 25, 2011
I can't speak highly enough of Gary Lee as a sales person. Gary made this buying experience a pleasure. My wife began the process while I was working and Gary treated her with respect and class. Gary walked her through every step of the process with patience and worked with her to get her exactly what she wanted. When I was brought in for the paperwork process, Gary was amazing. He helped make it effortless and tried to get me out of there as quick as possible. Same iwth the car pick up - told me everything I needed to knwo about the car and got me in and out. In summary, Gary was amazing and should work with all Boch customers!
fngin
May 24, 2011
I normally don't write reviews, but I definitely would like to share my experience at Boch Honda with everyone. Amine was so great in helping me find what I was looking for in a vehicle. He went above and beyond and even stayed late to make sure I found what I was looking for. Afterwards, Amine introduced me to the finance manager Marlon. My meeting with Marlon went very smooth and he took great care to walk me through the entire financing process. He presented to me all my options and helped me select an option that worked best for me! Lastly, I certainly appreciated the oversight of Howie, the sales manager in providing me with utmost customer service; they were all very cordial and made my first vehicle purchasing experiencing a fantastic one! I highly recommend Boch Honda to prospective Honda owners.
djc256
May 24, 2011
Tom was excellent. He had complete knowledge of the product and was very helpful in accommodating our needs. He delivered our new car to our house as it was prohibitively difficult for us to get back down to the dealership which was nice. I would definitely recommend this dealership to anyone looking to lease or buy a Honda.
berg3438
May 22, 2011
Alberto H and Hayden A were awesome to work with and made the car buying experience very easy. They were both exceptionally helpful and knowledgeable and both were more than willing to stay past hours to make sure that everything on our purchase was taken care of properly. Give them both raises and more vacation time.
scanlonmjjr
May 22, 2011
Lenny was great. Everyone else was great too. Very happy being a repeat customer and when this lease is up, I will be back again. I am a low mileage driver and a lease works out great for me. Taking the train to work keeps the mileage down. Thanks again
GoLucy
May 20, 2011
This review is based on the incredible experience I had at Boch Honda due to two extraordinary employees. While I cannot guarantee that everyone else at Boch Honda is this remarkable- I can promise that if you work with Alberto Heredia (in sales) and Hayden Ali (in financing), you will have a wonderful experience.I went to Boch Honda with my 13 -ear-old daughter a few weeks ago, and prepared myself for an aggressive used car salesman. You can imagine how surprised and pleased I was to meet a courteous young gentleman who is such a genuine and lovely human being- that he made our used car purchase a stress-free, worry-free, FUN and simple process. When I came back a few days later to work out the financing details, I told Alberto that I had no interest in being sold a warranty, etc- I just wanted to sign my paperwork and get back to work. Again- when I was introduced to Hayden in the financing department- I met another wonderful human being who worked very hard to ensure that we had exactly what we needed for exactly the price we had agreed to. Hayden and I learned that we share a similar personal history concerning cancer, and again, I was struck by what decent and friendly people work at this dealership.At one point we hit a stumbling block in getting the paperwork in order, and I wasn't able to take the car home the day I planned to. Alberto immediately arranged a free rental for me for 3 days, and when everything was ready, he drove 70 miles to deliver our new car to my driveway and drove the rental back to Norwoodl.When he drove away after posing for a quick picture with my daughter and the new car, my daughter said, "You know, we really DID get everything we were looking for...we got the car we wanted AND two new friends!"Who could ask for more? I would encourage you to seek out these two gentlemen if you go to this dealership. But please don't go in with your guns drawn- you really don't need to...if you walk in with an open mind and a friendly heart- you will walk away as happy and surprised as I was.Thank you Hayden and Alberto for the best ever car purchasing experience. You guys are amazing- I don't think anyone has ever laughed so hard or so long during the car buying process. We are so fortunate to have met you both!
Judy2011
May 18, 2011
My experiences were excellent throughout. Chris did the majority of the work, and he did it well, but I also liked Mackenzie's attitude. Chris tries hard to do his best for the customer. Mackenzie does as well. I had a good experience and I love my red Fit.Judith
Betsy Thomas
May 17, 2011
We recently leased a Honda CRV with Boch Honda in Norwood, Massachusetts. We worked closely with Marc Schloss and Luda Konovalchuk. Marc and Luda were incredibly knowledgeable, helpful and kind. We were treated with the upmost respect and professionalism. We will highly recommend Boch Honda to all our family and friends.
dave332
May 16, 2011
Excellent salesmen and sales managers. Knowledgeable, friendly, efficient and I would recommend them to others. Good selection of vehicles and pleasant showroom and very pleasant financing employee. Convenenient location and willing to compete for business.
kheger64
May 13, 2011
Lenny treated me really well. Was aware of my needs and my time as I had a 5 year old with me. Although the overall time I spent at the dealership was long I was taken care of with the most respect and care for my needs. Thanks to a job well done. I arrived at 10:15 a.m. and drove home in my new vehicle by 2:45 p.m. So like I said a lot of time spent.
er2886
May 13, 2011
BOCH HONDA is great! This was my first time leasing a car and they were very helpful. They were able to get me a great deal at the price I wanted. The day I was hoping to pick up my car was Amine's day off and he insisted on coming in for me so that I could get my car that day. I'm not sure how many salesmen would do that for you!
karaleb
May 11, 2011
From the moment we entered Boch Honda, our experience was positive. Amine was incredibly thorough and knowledgeable. We could tell how well he knew his vehicles. He went out of his way to help us find the exact vehicle we wanted. Josemy and Brad were very helpful in meeting our pricing and financing needs!
Harringtonsuz
May 9, 2011
I was treated very fairly & the entire staff was friendly & honest, they gave me a good price for my trade in & the financing went better than I expected it to. The sales rep John was honest and worked hard to get me what I wanted, the car is beautiful and I am very satisfied with my purchase. I was most impressed with the finance guy, Marlin, he went the extra mile and got me a better rate than promised the day before so I had to sign the paperwork again, unfortunately my husband was not there to sign as well so instead of having him drive down to the dealer, they had an employee follow me back to my house to have him sign- now that is service! I would recommend them to anyone looking for a new Honda, buying a new vehicle was completely painless at this dealership & I had a good experience. Thank you!
jrlaw262
May 9, 2011
My wife and I visited Boch Honda in late March looking for a preowned crv. We stopped in on a Saturday late in the afternoon just to look around and see what they had. This was when we met Isaac. He was very knowledgable and surprisingly low pressure when we said that we didn't have much time and simply wanted to look. He showed us a few cars in the showroom and in the lot behind the building and answered every one of our questions before we took his card. That night we decided that we wanted to do business with Isaac and with Boch. We came back the next day and asked for Isaac and he helped us purchase a very clean certified crv ex in light blue, which we saw online the night before. It was very easy and we got to drive the car home that night by transferring the plates from our trade-in. It was a great experience and I will reccoment Isaac and Boch to all of my friends.
analiz06
May 9, 2011
I was really nervous about purchasing a new vehicle at this time but the salesperson put me at ease he was very helpful and helped me the questions i had . now i am an owner of a 2011 haonda accord which i absolutely love, i will recommednd boch honda to all my friends and family,
BCHESLEY
May 9, 2011
My wife had bought a car from them and because of the great experience we had buying her car we considered a second one. We were offered a great deal on the 2nd car and they made the transaction so easy that we decided to buy a second car. Again the experience was very pleasant, and Tom was very very easy to work with. Thank you very much we are really enjoying our new cars and when we are in the market for another car Boch Honda will be the first call we make.
T Fair
May 9, 2011
Thank you to both Tom Ryback and Mark - both who were extremely helpful and patient through my entire decision making process and final purchase of the Honda Accord.Tom had great follow up and overall service. I will recommend you to friends and associates.
cartrouble
May 3, 2011
Be weary of brake jobs and tire replacement - demand to see them first before authorizing the work. I went in for noise coming from front right hand side when in motion and after 4 hours left with all new brake pads, rear rotor replacement, 2 new front tires, and a bill for $1,300. My car had 35K miles on it and the new tires on the front doesn't look any different from the old ones in the back. And the noise - yeah it's still there, and I now have to waste another weekend bringing the car back, not sure if this is a wise move... and subject myself to be bamboozled again.
Laurie Bernier
Apr 30, 2011
I just wanted to leave a comment about an amazing employee at Boch Honda... His name was Gary Lee!!! Gary went above and beyond to earn my business and he was nothing but polite and respectful and never pushy or aggressive like car salesmen in the past. I almost pruchased my car at Atamian but Gary was able to match my price quoted from there and I bought from Boch for now the 3rd time. It would have been more convenient to buy from Atamian just because they are 5 minutes from home where you are 45 minutes away but Gary really earned my business and I would love to work with him again when I buy my next new Honda!!!
JoeMag
Apr 28, 2011
Chris Gaudreau made buying a new car at Boch Honda an easy and pain free experience. We had been to a few other dealers prior to going to Boch Honda and none of the salesmen were as up front and easy to talk to as Chris. He was quick to show us the large inventory of Pilots which were available for a test drive. We did our homework prior to arriving and Chris helped us meet our pricing expectations. Chris's calm demeanor and sense of humor helped make the overall process a low pressure and positive experience. After the sale, he was very knowledgeable when showing us virtually every option the Pilot had. I highly recommend Chris and wouldn't hesitate to buy another vehicle from Chris and Boch Honda.
Crazydealer
Apr 27, 2011
This guy was talking to me like I am from some other planet. Talking down to your customer should be a big no-no.I am a very patient person but the sarcasm and derogatory tone can put anyone off.Feels to me Boch Honda needs to fire someone or they may cost them negative.
newowner2011ab
Apr 27, 2011
First time buying a brand new car. The process was quick, enjoyable, professional and quite frankly, not the least bit painful. Amine was very personable, Robert was efficient and very very helpful with answers to all of our questions.My office is 1/4 mile from your new store, Boch Honda West, and I will most certainly recommend Boch Honda to friends and co-workers when the opportunity arises.Have to say it was very nice that Amine delivered the car to New Hampshire, saving us the additional time to drive (1.5 hrs each way) back to pick up the car.All in all very nice.In regards to the question below, what information we wish we had, the website and prior phone calls to the dealership provided all the information we needed.Not asked, but the reason we went to Boch Honda was due to the information provided from the TV ads that my father-in-law saw and told us about.
nrtheast99
Apr 26, 2011
The sales staff at Boch Honda was very friendly, knowledgeable and not pushy. Compared to other dealers in the area they were a welcome change to the high pressure atmosphere of most dealers. They listened to our wants and needs and laid everything out in front of us so we felt we had a very transparent experience. We would definitely buy from Steve Saunders again but it will be in a long time because Honda's last forever. Thanks for making out buying experience so great.
cbucky44
Apr 25, 2011
Steve was very pleasant and helpful. He helped me find the car I was interested in.The overall experience was relatively painless....a pleasant surprise.After I purchased the car, he drove it to Concord, New Hampshire for me so it could be registered.He took the time to familiarize me with the operation of the car and answered all my questions.
doolcat
Apr 24, 2011
I'm middle aged and I never bought a new car before. Boch was the third dealership I went to and where I bought my Honda Fit Sport. I went there because of their good reputation and because they had the color I wanted. I wanted to drive the actual car that I would buy and the salesman Lenny drove us to the storage lot to get the blue one so I could test drive it on the way back to the showroom. Lenny understood that I had done my homework about the car and that I was an experienced driver, however, he showed me several important things about the car and taught me how to use the "paddle shifters". Although there wasn't much room to negotiate on the price given the earthquake and tsunami in Japan I feel that I paid a fair price. All the staff who worked in sales, finance and reception were friendly and responsive. They helped with my insurance company and the financing so I could drive home in my new car that day! I highly recommend Boch Honda and Lenny Shaul.
laurienichols
Apr 23, 2011
I had all the details of my trade-in and new purchase worked out over the phone before going to the dealership. I worked with Ed, who was very accomodating and friendly during the final steps of the purchase process. The dealership was very clean and customer-friendly. Ed was great to work with and I love my new Civic!
hudden
Apr 20, 2011
I had a wonderful experience at this dealership. Everyone I met from the front desk to the sales floor were friendly and personable. I worked with John DeBronzo, he was very knowlegable and worked very hard to get me the best deal especially since this was my first time getting a new car. I would highly recommend Boch Honda to anyone searching for the best deal on a new car!
hondaboch
Apr 20, 2011
My experience at Boch Honda and with Tom Rybok was excellent. Tom was very professional and most important when he said he was going to do something he did. There was trouble getting my registration and Tom had promised my car would be ready by noon the next day and he worked to make that happen. I would recommend Tom and Boch Honda.
artsul21547
Apr 19, 2011
Overall excellent experience. Tom Rybak was accommodating, knowledgeable and thoroughly professional. I would not hesitate to recommend him and Boch Honda. The transaction was smooth and very fast. I bought the vehicle one day and picked it up the next day. The vehicle was preped perfectly.
pmknudsen
Apr 19, 2011
Excellent experience, met my price without any hassles. All were professional curteous and polite, John in Internet sales, Steve W the salesman and Hayden in the finance departement. I live 2 hours away and will make the trip again for my next Honda.
cbadaboo
Apr 19, 2011
My overall experience was excellent. This was the third car I bought from Boch Honda. I would not go anywhere else. The process was quick and easy and painless. I took same day delivery of the car. It was spotless and all my radio station were programed.Thanks Boch. I love my new car.
nkanelos
Apr 14, 2011
I highly recommend Tom Rybak at Boch Honda in Norwood. He was the most patient salesman in the world with all of the questions I had! I never felt that he was pressuring me, and I was not hustled to make a quick decision. Tom was very honest and supportive of what would work well for me. He's a person of great integrity and I trust that I can call with any questions or concerns at any point regarding my car!Thanks Tom,~Nicole
ElisandroB2323
Apr 13, 2011
Best experience i have ever had. Tom Rybak was amazing. I love my Honda civic. I walked in the dealer, Tom asked me questions based on my needs and he set me up with the best car. I did all the paperwork and drove out i n two day with my car. Thank You.
2011hondaaccord
Apr 13, 2011
I think we should change the review structure. When we buy a car now, in addition to the sales person, we also have to deal with the business manager (the person who actually has an office)after a deal is done on a car.My experience with the sales person (Chris Gaudreau) is excellent.But I do not like the experience with the the business manager (Brad Swartz) at all.I rated everything 5s in this review simply because the sales person Chris told me the whole review will be under his name.Can we add another review for the Business Manager (Brad Swartz) also? So I can be totally honest and fair.
s987liz
Apr 12, 2011
I originally went into the dealership with the intent of simply test driving a car, however, I walked out of there having just purchasing my first ever new car. Mike did a fantastic job of helping me figure out which car was most suited to my needs and worked with me so that I could afford the car with reasonable car payments each month (this was HUGE for me as I am a recent grad with lots of student loans). He was very patient with me as a deliberated over my options and put no pressure on me to buy the car. He was a great salesman, very friendly - he even treated me to lunch after the sale was finalized.I would highly recommend him to anyone looking to purchase a new or used Honda.
jjardin
Apr 11, 2011
This dealership is outstanding! Our son leased a car through Boch and Stephen three years ago and they treated him so well that We came back to Boch and Stephen to purchase a new Civic! Stephen is very knowledgeable and answered every question we asked, and walked us through the personalized settings and features of the vehicle. Thank you for an exceptional experience.Jay A. JardinSuzanne C. Jardin
Cicero1
Apr 11, 2011
My salesman Isaac Jordan was professional, pleasant, and extremely knowledgable about the Honda products he represents, and made the purchasing experience delightful and stress-free. Within a short time frame, I met with him, test drove the vehicle of interest - a 2011 Hond Accord Crosstour - settled on a purchase price, processed my credit information, and took delivery of a spotless new Crosstour with 4WD and Nav. Isaac took the time to make me comfortable with all of the systems of the new vehicle, including all elecronics, the navigation system, and safety and convenience features. Before I drove the vehicle off the premises of Boch Honda, I felt as though I had been driving it for a year. It was the best new car buying experience I've ever had.
jmedina
Apr 11, 2011
I had a great experience with John at Boch Honda . He was very friendly , helpful and explained everything very clearly to me . They are very negociable i left there very satisfied with my deal and my fabulous car .I will deffinently recommend my friends and family there.
princesspandoraa
Apr 11, 2011
I came into Boch expecting the normal "used car salesman" attitude. That was the exact opposite of what I received. Working with Mr. DeBronzo was great. He was very professional and knowledgeable with what was in stock. I never felt forced into the deal or like I was being pressured. He took a lot of time to help me pick the best car for ME. He helped me find something affordable, safe, and in excellent condition. He was very friendly and helpful. I will absolutely work with him again and come back to Boch.
krivera33
Apr 11, 2011
Albeto Heredia is a great sales represntative, he made sure he was very informative with all the information and even offered water. I will never buy a car anywhere else and will only buy from him. Also I will continue to refer friends and family to see Alberto so that he can help them out as he heled me.
bbutters
Apr 6, 2011
We leased a vehicle and purchase one with in a month of each other.Steve Saunders was our sales representative. We found him to be extremley professional,and courteous. We would absolutly recommend Steve Saunders and the dealership to anyone looking for quality service.
DHeckmann
Apr 6, 2011
My experience with Richard at Boch Honda was very pleasant, the price was very reasonable and I would recommend them. I was looking for a specific vehicle that they had in stock and was able to get the vehicle I wanted at a very good price. Dealing with finance was also pleasant.
Kimba2312
Apr 4, 2011
First of all I would like to mention the fact that this was my first experience with buying a car so I was definitely very intimidated upon my arrival. I had no idea what I was doing or what to expect, but the staff at Boch Honda were very friendly and informative. They definitely took the fear out of buying a new car (especially for a first timer). The sales rep whom I worked with was John DeBronzo and he was very nice and attentive. I told him what I was looking for and the price range I was trying to stay in and he made sure to help me with all of that. He showed me exactly what I was looking for and answered all and any of my questions in full detail. I obviously had alot of questions being someone who did not have any idea what they was doing and he explained everything really well. He answered all my questions whether it was about the car itself, the process of buying and obtaining the car, and the options I had for purchasing the car. He helped me find the perfect car for me and the best option for buying the car. Overall he did a fantastic job, matter a fact he did such a great job that I'm worried if I were to ever buy a car from anywhere or anyone else I would be extremely let down by their level of performance, whether with the sales rep or the dealership. I gave a rating of great for almost everything above because my experience was truely great. The only reason I put a rating for price as good is because I mean who wouldn't want to spend less money, right? All in all, I was very satisfied with my overall experience at Boch Honda and I was extrememly satisifed with my sales rep John. Thank you John/Boch Honda! Keep up the great work!
yeareamsettiganga
Apr 4, 2011
My special thanks to Rik Turner for a wonderful job he did. We as customer was delightful with all the suggestions and informations about the vehicle we purchased. The extra time and effort he put in were certainly worthwhile. It is a joy for me and other customers to work with such a dedication and a good salesman like him.
monet767
Apr 4, 2011
Great Customer service from Steve Winette(sales) and Hayden Ali(Finance Manager) but please when purchasing a used car from Boch Honda.....WATCH the body Surface. Many of the cars have body damage.Once your purchase the body damaged car, you are stuck with it. Most sales for the year doesn't always mean the best deals.Always shop around because if you don't seek you will not find.
Ames
Apr 4, 2011
Tom was helpful and thorough. He patiently answered all my questions and helped me feel comfortable with my transaction. He even came to work on his day off! The dealership was very pleasant and had a plentiful selection of cars. Eric, in finance was also very helpful,thorough and detail oriented.
kevin clancey
Apr 3, 2011
I have purchased many new cars and used cars in my 57 years.I have never been treated with more respect, honesty and professionalism.These people bent over backwards to assess my needs and identify the best financing and sales options that would fit my budget and the unusual circumstances that would have made the purchase otherwise too difficult, if not impossible. Patrick was polite , unassuming, knowledgeable , and attentive.Bob aggressively pursued a financial scenario that got me the car I wanted, and would not say no ,no matter what obstacles were placed before him.I could not be more pleased with the outcome. Thankyou Boch Honda.I will recommend you to all my friends and family. You are #1 for a very good reason. you treat other people like you want to be treated. Sincerely, Kevin Clancey
David Brookfield
Apr 2, 2011
Gary Lee sold me the car. He was polite, helpful, and professional. What was most impressive about Mr. Lee was that he returned my phone call AFTER I bought the car. I had a few issues which he most graciously resolved. Thank you Mr. Lee. Jeanne-Marie Brookfield
rdkrumme
Apr 2, 2011
Sale Consultant, Steve Saunders, knew his product very well and was low key with us which we wanted. He worked hard to make sure we were satisfied about our decision and arranged for two test drives. We were extremely pleased in our dealings with him and felt we got a very fair price from the dealership. It's hard to beat their prices.
john907
Apr 2, 2011
On March 30th I purchased a 2011 Accord from Boch Honda. This is the second car I have purchased from Boch Honda, and both times my experience was pleasant, smooth, and satisfying. This time Tom Rybak was my sales consultant. Tom is knowledgeable, accommodating and friendly. He is a great asset to the Boch dealership.
nsheremet
Apr 1, 2011
We had great experience with Rich from sales.He showed us a car and explained all features. He answered all our questions.Everything was quick and easy. It is important to respect each other time.We love our new black Honda Fit. Great car, great experience.Thanks.
ammsterdam
Mar 31, 2011
I found my sales consultant and the woman in financing to be very friendly and helpful. The sales process was fairly smooth (considering it was in the middle of a blizzard and they were trying to close the dealership early!) There was one part of the experience, however, that left me with a bad taste in my mouth. The person who decides the final sale price/trade-in value of the cars was abrasive and rude to the couple trying to buy a car at the next desk over. He yelled at them with a lot of arm waving and gestures. Generally, he made me dread when it was my turn to negotiate. He's here to sell a car. I want to buy one. At no point should either of us have to yell at each other. Aside from that small encounter, Boch Honda was a good place to do business.
87djejr
Mar 30, 2011
Tom Rybac was awesome as my saleman. I was referred to Tom Rybac by a friend of mine who has had great experiences shopping for his vehicles at Boch Honda. Tom Rybac was very easy to work with and everything that he said was completely accurate and true. Tom Rybac didn't play any games when it came to pricing as some salesman do. We told Tom Rybac everything that we wanted and he made it happen. Tom Rybac took the time to show us the car and was very knowledgeable about the car my wife and I leased. Boch Honda was also very fair when it came to trading my vehicle in and the whole process from start to finish was exceptional. Tom Rybac even gave me his personal cell phone which is rare so that I could contact him with any questions throughout the process. My experience with Tom Rybac and Boch Honda was great and I would have no problem referring anyone to either Tom Rybac or Boch Honda. Thanks for the great experience.
dperilli
Mar 29, 2011
This was my second experience purchasing a new car from Boch Honda in the past three years. I purchased a new Honda Accord EX-L on March 28, 2011 and this experience was even better than the first (which I thought would be hard to top). My sales associate Amine Abad really knew the product and made the process quick and painless. Plus, nobody could touch Boch's price! I got the car I wanted for the price/payments I could afford. I would recommend Boch Honda to anyone who is thinking or purchasing or leasing a new Honda. Big thanks to Boch Honda and especially my sales representative Amine Abad. You make new car buying fun again.
Tarheel2303
Mar 28, 2011
Eric was great, He worked extremely hard for me and for a fairly long time with me, I actually has to let my first application expire. He was great at keeping me updated and making sure i knew what was going on. Once it was actually time to finalize the purchase things were quick smooth and easy.
aero
Mar 28, 2011
I requested a quote from this dealership and they did give a reasonable one (not the best but quite good). I walked into test drive the car and the sales agent whom i spoke was probably not free but someone else was helped us out. First off, this sales agent kept tossing us from one desk to the other, probably coz he had no desk of his own. Secondly he wasnt giving a lot of info about the car at all and did not seem sure when i asked pin-pointed questions around the features of the car. Finally if when i told him i had a slightly lower budget (it wasnt way off but a difference of <2k and flexible) and wanted to see if they could do better, he started giving me examples as to why he wont. He went to the extent of saying if i asked him the car for 15K he would give it. It wasn't like i was begging. He really offended us. He could have just said clearly that thats the best deal they could softly. I could probably have bought the car coz i did like it. They lost a customer and im pretty sure i wont recommend such a dealership that does not appreciate business. They might be good at service and the best dealer but i wasnt happy with the salesperson treated us. also on the first visit their reception staff would not even move their heads out of their computers or greet us when we asked for an appointment.
mariarosati
Mar 27, 2011
My experience of buying my new car at Boch Honda is one I will never forget, We entered the dealership and were greeted by Alberto Heredia, Alberto was truly a wonderful salesperson; very attentive informative, caring, friendly and overall a wonderful person!! Having Alberto as a salesperson for my new Honda was definitely an asset! I was originally planning on purchasing a Toyota Camry, and decided to just "browse" at the Honda dealer, 5 hours later, I was a proud owner of a Honda CRV.. From meeting Alberto, to Karen the receptionist, to the financial advisor, to ringing the bell when I actually bought the car,,,,I cannot say enough!! I returned the next day to bring the title in from my trade, and was greeted in the parking lot with a big smile from Alberto, When I entered the lobby, Karen the receptionist even knew my first name! I highly recommend this dealership to all, along with the wonderful salesperson I was fortunate to meet,,,Thank you Boch Honda and ALberto Heredia!
TomMac
Mar 26, 2011
Two weeks ago I purchased a new Accord from Steve Winnett, I liked Steve so much that I suggested to my mother that if she wanted to buy a CRV to buy it from Steve. So today my mother & I went to pick up a new CRV LX 2wd that I put a deposit on to hold it till today. When we arrived at 9 am the car was all cleaned up & ready to go for a test drive. My mother loved the car & bought it. Steve is co meticulous about going over everything from all the owners manual's to the functions of the CRV. When we left the dealership my mother said I see what you mean about Steve, he just makes you feel right at home. He really is a pleasure to deal with & will have my mother & I coming back to Boch for many years to come. THANKS Steve Winnett
ccoholan1291
Mar 22, 2011
We purchased a used civic yesterday from Boch. Although it is too early to know how we will feel about the service department or our car I felt the need to mention our salesman. We dealt with Rik Turner and he was wonderful. I have read many reviews saying that this dealership has people who "pressure" you into buying...hmm....we had the exact opposite happen. Rik was very straight forward...asking what our needs and price range were and guided us towards a car that suited. We were deciding between the Civic and the Accord and when we decided to pursue the civic (mostly for price reasons) Rik in no way tried to convince us to go with the Accord which we felt most salesmen would have. We had a wonderful experience and hope the relationship will continue to be positive!
eisenmam
Mar 22, 2011
There is nothing better than walking into a dealership that not only provides you with a stellar price, but also with a terrific customer service experience. Boch is different from most dealerships due to its sheer volume. That being said, it seems as if you may lose that person touch desired at so many other dealerships. This was not the case. I was a very difficult customer this time around and cannot thank Chris Gadreau enough for his patience. I played hard ball, visited many times, and asked more questions than the average buyer, yet he provided a fantastic customer service experience. Chris is an ideal salesman and one can only hope for someone like him at any dealership. Despite the size of the dealership, I had at least 5 managers congratulate me on my purchase. Aside from the customer service, I have to mention that both the trade in value they offered on my car as well as the price of the new car was unbeatable (and I certainly shopped around). So, thank you Chris and Howie, I will see you at the end of my lease.
Nicholas DeBaggis
Mar 19, 2011
We have been very pleased with the service as well as the individuals who I & my wife have had in the past 7 yrs. since purchasing our 2003 Honda Accord. Because of this We returned last week to purchase a new Accord. The salesman whom we had Chris Gaudreau was the main reason that we purchased the Vehicle. Chris was very pleasent in every situation, he was thorough in every item concerning purchasing and operation the vehicle We would strongly advise individuals to purchase vehicles at Boch Honda,and If at all possible ask for ChrisNicholas & Priscilla DeBaggis10 Janie Ave.Franklin,Ma. 02038.
meanstreakdev
Mar 17, 2011
They were easy to work with. They had the best deal around and met our needs. Chris was an easy going salesman, not pushy at all.He helped us out alot. Boch had alot of Accords to choose from. They explained all the options I could choose from to best meet my needs. Thanks again for a great deal.
jennifervet
Mar 11, 2011
I HATE car shopping. That said, I LOVED Steve. He made me feel right at home. I didn't feel pressured and really enjoyed his laid-back approach. He was always accessible (and still remains as such) and helpful. Boch Honda is large and shopping there (or spending any amount of time there) could result in a consumer feeling like just another number as opposed to a valued individual. I feel fortunate that I met Steve upon arrival because I could imagine otherwise being quite overwhelmed. As a woman carshopping on my own it is important that I feel respected and not pressured - Steve got this. I definitely got more pressure when working with the finance department (they REALLY push the extended warranty and tell wretched horror stories to scare you into buying). That said, if I remain in the area I will likely buy my next car from Boch. They met my credit union loan rate and were quite flexible in negotiations. I assume the volume allows them to be more competitive. I am dreading using their service center but will try to keep an open mind :-)
TomMac
Mar 10, 2011
My salesman name was Steve Winnett. He's a true gentleman & I personally hope Boch takes good care of him. He'll be getting my business for a long time & I'll tell anyone & everyone I talk too to go to Boch Honda & ask for Steve Winnett. Out of all the dealerships & salesman I've dealt with, I have to say Boch is the best for quality of people & service. I got a good deal on an Accord. I was satisfied with the trade in I got for my Ranger. I was in and out in fairly quick. When I went to pick my car up at 5pm it of course was ready to go & Steve explained all the controls so well & went over all the owners manual's to explain it the service interval's & such...Overall I'm very satisfied with Boch Honda & it's employee's that they will have my business for a long time. That's why I gave everything 5 stars because they earned every one of them
JDENTREMONT
Mar 7, 2011
I had a great experience working with Amine. He was very courteous and showed me multiple cars before I made a decision. I would reccomend this dealership and Amine to everyone. His follow up and training on the new vechicle was much better than any dealer that I had ever experienced before. I will look at future vechicles with this dealership.
domiller582
Mar 7, 2011
this was by far the worst most aggressive dealership that i have ever visited. my dealings with this dealership has scared me away from ever purchasing a honda. i walked out and a manager came out to my car and opened the door and insisted i come back in. i got out of there and off to quirk kia i went and purchased my new car no hassles no pressure
KoreanGrl
Mar 4, 2011
As a first time car buyer, I was looking forward to the experience. From the moment that I sat down with Peter, it went downhill very quickly. First, he did NOT introduce himself or even ask my name. The only reason I knew his name was by looking at his name tag. There was no attempt from him at any friendly conversation -he simply got a piece of paper and started asking me about what I'm looking for. Second, even after I told him what kind of car I was interested in looking at, he kept asking me questions that I already answered (more than once or twice). He did not write anything down which is probably why he kept asking me. After finally finding the EXACT car I was looking for (one that I could not find at another dealership), I test drove it. While in the car, he didn't say anything about the car. We went not even a mile down Route 1, turned around and came back. Although that was the car I wanted and have been looking for - I walked away because of the customer service. I could have gone to a different salesman, but after I told him that it was not going to work, he went to get his manager. To make matters worse, his manager was just as bad. He told me to go back to the dealership where I got my current car and see if they can help me. I felt disrespected and belittled. I will NEVER go back nor recommend that dealership to anyone that I know. It was the worst, first experience in going to Boch Honda.
jshields
Mar 4, 2011
Biff is the best salesman I have dealt with in all my years of buying cars (40 years). He is articulate, focuses on the important aspects of the car and then eases you into a discussion about buying the car. I was delighted to work with him. when I go back to Boch Honda for another car I will go back to Biff. Janice L. Shields
stevefab1
Mar 3, 2011
What started out as a "let's go look at cars", turned out to be a very pleasant buying experience. We had visited a few other dealerships this day and found the folks at Boch Honda to be just great! Karen McDougle met us at the door and directed us to the "The best guy in the building". He was too! Tom Rybak was terrific. He wasn't the typical what you think you're gonna get for a car salesperson. He was very a tuned to what my wife wanted in a car after driving the Cross Tour, we were sold. Tom's knowledge of the vehicle was outstanding, and so was his sense of humor. My sides still ache from some of the banter. We met with Billy Almon and had a chance to work up a good deal on our trade, a mecedes SLK 350, which I didn't want to sell, but my wife won out(as usual).Billy and I swapped car talk, his Porche and my TR-6, which I'm going to bring down to the dealership to show him, once the weather gets better. I want to see his Porche too!Next we met with Hayden Ali. I hope he has recovered from the whirlwind of The President's Day Sales Event. The poor guy was going 100 MPH with all the deals that were going on. Even with everything that was going on, Hayden took the time to make us feel special in every aspect of dealing with him with what we had to do to buy this car. Throughout the whole process, Karen continued to make sure we had everything we needed to be comfortable and kept us updated on the progress of the process of buying a new car. Thanks again to everyone involved... We'll be back! S&L
EGrainey77
Feb 24, 2011
We went on President's Day, and it was very busy. The dealership was extremely efficient in handling all the customers throughout the process. It was like a party with food and beverages! We were extremely satified with the service we received, and we LOVE our new SUV!
CoolDoc2000
Feb 19, 2011
I was shopping for a new car and tried to figure out pricing and value my trade in from home. I called into Boch and some other dealerships to get some numbers. Some places were offering the car I was interested in for thousands below MSRP, and googling prices for what people paid, I knew the price I wanted. (EVERYONE SHOULD SEARCH PRICES PAID by other people). Anyways, they told me to come in because they could do better on my trade in than was being offered elsewhere. I got there, knowing what I wanted. It took 2 hours for everything to take place, with tons of employees standing around and nothing doing anything. Anyways, not only were they trying to convince me that I should pay MSRP because that's what they sell for, they were trying to low ball me on my trade. I told them that on the phone I was told I could get more on my trade. Total B.S. They said they were sorry I was told that and for wasting my time. 2 hours, no test drive, just putting an offer and being told MSRP. This place stinks of sleazeballs and I will definitely take my business down the street to PRIME who gave me a much better experience.
WilsonFarm
Feb 16, 2011
We had a great experience purchasing our new Honda Accord, John and Chris were wonderful salespeople and the finance director (Bob Signori) was excellent. We were pleased with the prompt service and speedy delivery of our vehicle. We got a great deal on our car. The finance director was very knowledgable and processed our loan quickly. We would be happy to do business with this dealer again. This is how car dealerships should work!
avello
Feb 5, 2011
We did our research before hand, and received a prompt call back after submitting a form on their web page. They told me a price on the phone that I could appreciate, and I decided to go in. It was a pleasant negotiation, and we agreed upon a price that we were both happy with, and was under the edmunds true market value for the vehicle. This was my first new purchase, but we had previously visited many dealer/stealerships earlier, and purchased from them because of people like Rik and Chris, the internet sales manager.
sheena.jaisingh
Feb 3, 2011
I am proud to say that I bought my very first car from Amine at Boch Honda. He is a terrific sales man, definitely not pushy and extremely understanding of my budget. He helped me find the perfect car the met all my needs. I would recommend going to this dealership, because they have a variety of different vehicles - Also Amine Abad, the sales representative, was very helpful providing me with tons of information since I am a new driver. I would strongly suggest seeing Amine if you are looking for a new or used vehicle.
vshash
Feb 1, 2011
Gave me the best price over phone, which motivated me to go over to the dealership. Provided fair value for my trade in, worked to get the "exact" car from another dealership, finished paper work on same day, registration delivered in the next three days.
rrrrrr
Jan 31, 2011
I Purchased a Vehicle Service Agreement at Boch Honda on a Odyssey,I was told that when the Timing Belt was dew to be Changed it was Covered under under the Service Agreement. I Called Boch Honda when it was dew and they told me it was not Covered They Lied to me about the Timing Belt just to sell me the Vehicle Agreement thats the only Reason I purchased the Agreement.I would not by a car from Boch Honda also when I Picked the car up after buying it the Carpets were saturated with Water they had to be Removed and Hung out to Dry for a week.
Jemeljr
Jan 31, 2011
My wife and I were in a collision and were in need of a car. We had shopped at several dealers looking at various automobiles. When we sat down with Chris we described our needs and price range. He patiently went through the used car inventory to find the vehicle which most filled our needs. We test drove the car which he brought out, and decided to purchase it that evening. Chris put no pressure on us, but made sure several times that the car filled our requirements. The entire experience from start to finish was very satisfying. I would have no hesitation in dealing with Chris, or Boch Honda in the future.
HenrySmith
Jan 24, 2011
Sean was very friendly and he took time to explain what would be done to my car on the day I came in - I did not feel rushed. Sean had very good customer service awareness, he was very hospitable and led me throught hte process step by step with updates on how long things would take - he had very positive energy, and he was just overall, very pleasant to work with!
evandam
Jan 23, 2011
My experience with Boch was positive in all aspects. My salesman, Rick Petroff, is a straight shooting professional who guided me through the entire process. Rick then introduced me to Bob Signori, the finance manager, who took me through the financial end of the sale.
aamaaa
Jan 21, 2011
It was such a pleasure to work with Amine and Kevin over our two visits to Boch Honda. Amine was exceptionally nice, went above and beyond and just made this experience that much nicer. We all know that the experience of purchasing the car can be very taxing on you, so when you work with a great personal it puts you at ease and makes it that much better. First time when we came to this dealership we worked with Kevin who was very pleasant, thorough and showed us three vehicles as requested. We were not ready to make a decision that day and he was understanding. When we did returned two days later Kevin was not in, but picked up his cell phone and said that his team will take care of us and he just wish us to find what we are looking for. Second time around our salesman was Amine, who we were very impressed with. His attention to details, patience and attitude were great. It was so cold outside, the car we wanted to see was not easily located and he did everything he could to make it happened. Three hours later the deal was done with the help of Billy Almon - Sales Manager, who was able to meet our price and closed the deal. Then we met with Haiden - Sales Manager: Finance, who was such a great personality. It was very late after 9:30pm we all were basically closing dealership, but his sense of humor was outstanding, he worked fast, and all numbers came in as promised with no surprises. When we came to pick up the car two days later it was all ready for us. Amine spend close to 1.5 hour to go over the important safety information, warranties, main signs on the dash board we should know about, service etc. and then when we went to the car did the same in the vehicle. He did preprogram the radio stations he thought we would be interested in, set up the speaker distribution etc. We purchased fair amount of cars in the past and never had such a great experience with the salesman! We would recommend this dealership and especially people who we worked with, with no hesitation.
thekjom
Jan 18, 2011
The dealership was fair and easy to deal with. I would reccomend them as far as price and fairness. Dan and Chris were first rate. Even though I had to travel some distance, it was worth it. I would definitely buy again from this dealer. They even filled my tank and inspected the vehicle at no charge.
john907
Jan 17, 2011
Three days ago I purchased the first new car of my life from Boch Honda, a 2011 CR-V. Peter Johnston, my sales consultant, was knowledgeable, friendly, and helpful. Before visiting Boch Honda, I had determined via internet the exact vehicle, color, and options I wanted. I found only 5 vehicles in eastern Massachusetts that matched my criteria, and 4 of those 5 were on the lot at Boch Honda! Boch Honda gave me a competitive price quote via email, so I "came on down" for a test drive. I had already liked the price quote, and I also liked the vehicle during the test drive. So I told Peter I would buy the vehicle as long as no additional "surprise" charges were sprung on me during the remainder of the buying process. And there were not. The original email price quote proved to be honest and complete. And even after I had committed to buying and had signed the contract, Peter and employees in other relevant departments continued to hustle for me in order to register my new CR-V at Boch's own in-house registry before it closed for the MLK holiday weekend. Because of Peter Johnston's extra effort, I was able to drive away in my new CR-V four days earlier. Kudo's also to John McMahan who was attentive to me via email and telephone. And also to Eric in the finance department, who explained things thoroughly to me, but did not harass or try to pressure me into purchasing any additional benefit packages that were not necessary for my particular situation.
seasideswan
Jan 9, 2011
Exceptional service as soon as we entered the building. Amine was very helpful and professional throughout the entire process. He worked with us at all times to satisfy our needs and make us feel comfortable. When we picked the car up, he made absolutely sure we were happy.
dservizio
Jan 8, 2011
This was my first time purchasing a car from the Boch Honda dealership. The sales reps that I worked made the process very easy from start to finish. Amine Abad, the sales rep, was very knowledgeable, friendly, easy to work with, and went out of his way to provide a very good experience. Alberto, I believe the sales manager, also made the process pleasant. I would recommend shopping at this dealership.
BMulvey
Jan 6, 2011
Hi,I want to state that Sean's service was exceptional. We brought brought both of our cars in and our Pilot needed service. We had our baby w/us, and Sean stepped up and took care of us. We dropped the car of on a Saturday night and he called Sunday morning to tell us that the car was ready. Sean's service was excellent.The issues that we had with the car are the following:- A rattle in the front of the dash - this was not fixed. They could not replicate the problem - this could have been done if taken on a bumpier road. I have addressed this myself w/adding a little foam and tucked it in between the dash and windshield by the VIN number.- Speaker issue - this is still an issue. They tried to fix it, but it still sounds like crap at times. Very disappointed that it still does this - wouldn't expect it out of a Pilot.- Driver Seat squeak - something was broken in the seat, and it was fixed properly and there have been no issues since. I want to emphasize that Sean was great. Sean is a great employee and take good care of him because he takes care of his customers. The reason why I would not recommend Boch Honda is because the sales process absolutely SUCKED. Amine was the worst sales person that I have ever dealt with. Best price, but that is the only thing that was best. 7 hours to buy a car when price was agreed on in the first hour when we had our baby w/us? Car was ready to go when I went to pick it up - not really, had to come back the following Saturday to get it inspected. Amine called four times to tell me it was ready. He also started to get testy and impatient when we were asking questions - this was close to a deal breaker. This is not how you get repeat business.I will be in the market to buy a new Accord in the next couple of years, and I am 99% sure that I will not be buying from Boch. Again, I want to say that I was impressed with Sean, but not overly impressed by the work done.
margaret79
Jan 5, 2011
This was a very smooth overall transaction ending in the purchase of a new Honda accord at a great price. The sales people on every level are knowledgeable and extremely helpful as well as personable. I am a repeat Boch customer and will definitely be back again in the future.
janice060606
Jan 4, 2011
The best car purchase experience ever. We bought our new Honda CRV at Boch Honda last month. Everybody was honest and easy to deal with. Luda was very nice and knowledgable about the car. The whole process went smooth and we were able to pick up our new car the very next day.
sharon_curry
Jan 3, 2011
I am a repeat customer at Boch Honda. I just bought a 2010 CRV and traded a 2008 Element. I got a really good price for both the new vehicle and trade-in. Gary Lee made the whole process a very pleasant experience. Ask for Gary Lee if you go to Boch Honda.
kmeredith33
Jan 3, 2011
I had been to many dealerships in the past 4 months and was beginning to give up on buying a car at a dealership. Then i found Boch Honda in the newspaper. My experience with Ed Macintosh was great!! Many dealers i have delt with have been condisending or degrating. Ed was very nice and very fair. I would definitely reccomend this dealership to other people i know. I would also tell them to ask for ED. I also felt like i gotta a great deal on my car fo me. It was exactly what i needed in my life right now.
Adon1053
Jan 3, 2011
Chris Gaudreau worked hard with the sales manager to get me the deal I wanted. Chris was very friendly and even after I bought the car he was concerned with how I liked the car and questions I had about it. I would definitley reccommend him to anyone if they are going to Boch. Everyone else at Boch was nice too, but I would reccommend not seeing Eric as a financer if you are trying to stick to a budget, because he made me feel obligated and pressured to buy a lot of add ons.
jamesmdion
Jan 2, 2011
Just completed our third straight Boch Honda transaction over the last 10 years.Very happy with the overall experience. Sales person was Chris Gaudreau, who was a real pleasure to work with. We were rapidly approaching the end of a 2008 Pilot lease which expired January 1, 2010 and had our eyes on a 2011 Honda Odyssey. Chris made everything happen seamlessly, with a great price too. This is for me Honda auto number nine over 35 years or so. Some bought, some leased. Never have had a major problem with a Honda. Of all the dealers I have worked with, Boch is the quickest, easiest and best to deal with.James M. DionMedway, MA
2010hondacrv
Dec 29, 2010
I am a recent college graduate, and this week was fortunate to work with Gary Lee as I purchased my first car. Gary was very helpful, and did not make me feel pressured at all in making the decision. I am very happy with my new CRV and would highly recommend both Gary and Boch.
icf
Dec 26, 2010
Sean and the shop foreman took great care of me. I had two broken locking lug nuts (overtightened by a different dealer) and they were able to chisel them off very carefully. So I was finally able to switch to my snow tires. I will be back again. Thanks!
neo16287
Dec 23, 2010
After three failed attempts my next stop in my quest for a 2010 Fit Sport Nav. was Boch. This dealership was crowded and we had to wait to see a sales rep (a positive sign). When we sat down we made our offer at 3% below invoice, which was promptly rejected. Mid-negotiation we were further informed that the vehicle was no longer available and we would only have a white vehicle to choose from (a deal killer). We told him we were no longer interested in the vehicle and got up to leave. Sean brought in the sales manager and he offered to knock $100 off if we took the white one, which we refused as we had already told Sean we were not interested in a white car. When he offered to bring in another vehicle, he told us that A) the price quoted would not be honored as they would be charging extra for the delivery, and B) that we would most likely not find another vehicle in New England as this was "a hot ticket item, as Honda does not sell very many Navigation models in the US (contradiction?) because Fit drivers are expecting economy, not luxury." He went on to tell us that there were others who would be willing to pay that price and that we were walking away from a great deal. We reiterated we were not interested and left (our third attempt). What part of "I don't want that color" do they not get?
boppana
Dec 17, 2010
I bought a 2010 CR-V in September this year and was quiet happy with my experience with Boch Honda especially with the sales rep "John Debronzo". It has been great and pleasant experience working with him and he definetly made our experience of buying a new car memorable and joy. He is always there to answer questions and works keeping customer's needs in mind. We financed our car with Honda and the finance manager who helped us with this is also great.(Sorry I couldnot recollect his name at this time.)I have been to boch honda a few times before to buy a new car but never was successful as I didn't get a right sales/finance person earlier who could convince me in believing that buying a car and that too under finance with honda is the best choice I am going to make. But this time the whole process went on so fast and everything went on smooth.Overall it was such a great experience to work with these wonderful people and drive a new car home happily.Thanks to Boch Honda, John and the finance manager.
Oliver1518
Dec 16, 2010
I took a new Honda Odyssey 2011(Touring-Elite) for a test drive and was impressed by Ed's knowledge of the Vehicle and it's accessories. He was very pleasant and I was not pressured at any time. I explained to him that I had an '06 Odyssey EX-L in for service and might be thinking of an up-grade in the new year, it ran great. I would reccomend Ed as a Sales Consultant to any person interested in a new vehicle at Boch.
carrepairs
Dec 14, 2010
After spending over $1000 on service and repairs, later when I walked upto a service associate for a quick question, he simply walked past me murmuring "he was took busy", too busy to have courtesy to even listen to my question. The prices are quite high and I have gotten same work for same quality done elsewhere for 20% less (using original Honda parts).I am not convinced at the urgency they describe to get certain repairs done. They portray such dire consequences of not getting repars done right away. As if, you leave without the repairs, you could be serious trouble financially and safety wise. Somehow, they seem to be crying wolf a lot.
bseich
Dec 12, 2010
On a very busy Sunday morning, Sean took the time to explain the service options available to me and at the completion he was very concise, in laymans terms explained not only what was done but what I can expect and should know for future visits. Sean DeSilva is the best auto customer service rep I have ever encountered
Mary O'Brien
Dec 10, 2010
Sean was very friendly and attentive to my customer request and took time to explain the findings before the repair. He also took time to explain to me the reason for the warning light on the panel and why it is important to have it checked at the dealer. I was very happy with the service and the attention I received by all the employees in the service area especially Sean.
David Carlson
Dec 10, 2010
This was the best car buying experience I have ever had. The customer service was fantastic. Mark gave me a terrific deal. I had shopped a number of dealerships but only Mark was able to sell me a new truck. Chris and the finance guy (?) could not have been nicer. The process was quick and painless. I guess that's why they are the "#1 Honda dealer on the planet."
Rachelrose
Dec 7, 2010
We Never felt pressured at this dealership. The first time we visited they let us walk away with just a brochure and did not ask us to sit down or fill out any information. We felt the dealership was confident in their product and did not need to use tactics to get Us to buy. Price negotiations were very fair.
jbestee
Dec 6, 2010
My car was making a strange noise, so I went in to have it serviced. Sean DeSilva was very helpful. They figured out what was wrong with my car and fixed it. He was courteous, friendly, and very sympathetic that I had my 3-year-old with me and tried to get my car fixed as quickly as possible. Great job!
karistide
Dec 5, 2010
I bought my Honda Accord from this dealership in 2007 and have been very happy with that purchase. Each time that I have brought my car in for service, I work with Sean De Silva. Now keep in mind, I have only needed oil changes and required mileage service as my car is new. I come in 2-3 times yearly. This visit was no different. Sean recognized me as soon as I stepped out of the car and jumped from his seat to get me signed in promptly. He is always courteous and efficient that way. I also like very much that he takes the time to give me the full update of how the overall call looks so there are no surprises on maintenance on future visits. I appreciate his customer focus.
dvillarroel
Dec 3, 2010
I LOVE BOCH HONDA!!!!!!! Bob my sales person made my lease so easy. He's not a sleezy car salesman like the rest of them. All the staff made it qucik and easy for me to get my car there. I will certainly be buying my next car from Boch Honda again. Thanks guys!
sharon borrelli
Dec 3, 2010
Excellent Customer Service - Amine went above and beyond - I arrived at 9:30 pm on the last day of the month he had a CRV waiting for me to test drive - I changed my mind on the color - he said no problem - by the time I met with Hayden it was around 11pm - the two of them made me feel that it was the middle of the day - I am sure they had both been there all day and evening and they were patient and kind - truly amazing customer service - I am truly grateful for all the people that worked with me in purchasing my new CRV - I picked up my car at 8pm less than 48 hours after signing the agreement - and it was Amine's day off I only know that because he had mentioned that during our initial visit that he was off Thursday and Friday - he was gracious and kind and has no complaints ever - I am amazed that he works day in and day out and remains patient and kind always - he went through all the booklets and sat in the car and showed me all the bells and whistles - fortunately for him I bought the basic model - Sharon
eklings
Nov 29, 2010
Tom was extremely helpful. I came in because someone had ripped off my front license plate. He put it back on my car and didn't make me wait or pay for service. He was friendly and extremely efficient. I was in and out of the dealer in 10 minutes.
MassMom
Nov 29, 2010
I took my 2001 Odyssey in for a scheduled (but overdue) service, and mentioned a new issue I'd been having. Sean had them run diagnostics on the van, which did not reveal any problem, and they concluded it must have been a cold-weather issue. My van has over 120,000 miles, so I didn't want to put any unnecessary money into it. They were honest and saved me from doing anything extra, and didn't charge me for investigating the problem.
rdeflaminis
Nov 29, 2010
Ernie Boch Jr, On Sunday 11.28.10 I brought my 2009 Honda Accord in for an oil change and scheduled maintenance. I was promptly met by Service Consultant Sean DeSilva, who reviewed my vehicles history and recommended the service options per the mileage on my vehicle. Mr. DeSilva displayed professional customer service and attention to detail in all aspects of my visit. As I waited he kept me apprised of what was being done.Mr. DeSilva is outstanding representative of Boch Honda and deserves to be recognized. He presented himself as a professional in appearance, attitude and attention to detail. Feel free to contact me if needed.Bob DeFlaminis633 Old Farm RoadFrankin, MA 02038508.520.1514
soxpixrule
Nov 28, 2010
Working wtih Crhis Gaudreau was a pleasure! He made the "buying the new car" experience easy and made my wife, son, daughter and myself feel right at home. I would highly recommend Boch Honda, and specifically, Chris Gaudreau for your next car purchase. As we entered the door, Chris gave us a hello, shook all of our hands and asked what we were interested in. Immediately, we felt a connection, and that is why I make the recommendation I do.
blakecerullo
Nov 27, 2010
Jaime was a pleasure deal with throughout the process. He is very likable and has a very "comfortable" manner about him. He was always unfailingly polite, positive and professional. Like the best salespeople, we felt that Jaime was seeking a "win-win" deal: good for the customer as well as his employer. That is what we ended up with. We would recommend Jaime to anyone without hesitation.
creingold
Nov 26, 2010
Sean was courteous, accommodating and helpful. When I arrived he was very pleasant. He stated that the service would take about an hour and he was right on the money. Sean made it easy and pleasant. I would not hesitate to recommend Boch Honda for service.Chuck R.
sternburg12
Nov 26, 2010
Very please with the service and especially the service writer. He is very courteous, knowlegiable and informative. He told me the dealership will contact me for the next service. This eliminates the need to remember when to bring the car in for service. An added benefit. I have used the service department many times before and I will continue to allow Boch to service my car.
uniplusdvs
Nov 22, 2010
This by far is the best dealer(service) I have been coming here for the past 2 years. Everytime I come I seem to get the same Service Advisor Sean DeSilva. Sean is cut from a different cloth when it comes to customer sevice. He always recommends & never pressures you into getting services done. The last time I was there Sean said my brakes would need to be replaced very soon. I wasn't too thrilled with Boch's price. I did get my brakes done (from a friend) when I returned for an oil change Sean brought up the brakes again he said "I see you got the brakes done" I was impressed that he took the time address that issue again. He could have just said nothing since I didn't get the work done. But he went the extra mile. I don't know the other guys names that work in the bay but they all are very friendly & seem to enjoy their job (which is very rare in this day and age.I would one 100 % recommend this dealership to anybody. P.S.Please request that the tv channel be switched to sports. When your car is getting serviced the last thing anybody wants to watch is CNN. (They provide USA today for free) As customers they will listen to us!
drRidgeline
Nov 21, 2010
I took my 2009 Ridgeline for service , inspection having early morning Sunday hours is great . My service advisor was Sean DeSilva, Boch Honda is lucky to have a man like him working for their service department.Sean truly knows what customer service means.
lfireman
Nov 21, 2010
I called Sean yesterday because of a persistent rattle in the back. He asked if I could come right in and I did. He knew immediately what it was and told me how it would be addressed. He was accurate in how long it would take. He is courteous, friendly, and above all very knowledgeable. He is an asset to Boch Honda. I always call him when I need service.
Kim Fougere
Nov 21, 2010
My Salesman was Isaac Jordan, I am a repeat customer of Issac's. Isaac is always professional and shows his customers respect. He took all the time to show me all the features of my vehicle and explained each feature to me in depth. Isaac recommended that I install an alarm in my vehicle and remote starter, I have had my car for three days and already in love with my remote starter. Thank you so much to Isaac for recommending it.
patnodette
Nov 20, 2010
We went to Boch searching for a new car, but was introduced to a low mileage used car which met our needs. Amine gave us all the information we needed and more, and Paul sealed the deal by giving us the best price for our budget. Amine was very accommodating and made sure we were confident, happy, and satisfied with our purchase. Bob in finance added to our comfort and satisfaction by keeping us within our budget. Thank you to all and we hope will be continue to be happy with our Honda.
amyandrene
Nov 19, 2010
I have dealt with many dealerships over the years, and consistently the customer service I receive from Sean DeSilva and the other fine customer service reps at Boch Honda is BY FAR superior to all other dealerships. When my car needs servicing, I am treated courteously, the issues are analyzed and fixed in a timely and cost-efficient manner, and I leave satisfied with the work performed.I would highly recommend Boch Honda for both sales and service.
poljbarcinas
Nov 18, 2010
I am have been to a lot of Honda dealers and with Boch Honda I was extremely pleased with how they treated me. From the salesman to the managers, everyone was so helpful & solicitous. I got a good deal on my Honda Civic 2007 car. I was delighted not only by getting the best price but also by the excellent customer service they provided. Boch Honda have really good people working for them. Thanks Boch Honda!
jsm060606
Nov 16, 2010
My recent experience at Boch Honda was the best one we've ever had. Our salesperson Luda was very helpful, knowledgable and honest. The whole process was very smooth and we were able to pick up the car the next day. John Dibronzo helped us when we came in to pick up our new car. He was very patient and spend nearly an hour going over all the features in a car. Because of the salespeople like Luda and John Boch Honda is the best place to buy a car.
skshah71
Nov 15, 2010
Lenny Shaul is a very good sales person. It was nice to see him listen and act accordingly to our needs of purchasing a new Honda CRV. He came to deliver the car on his off day. If you are visiting Boch Honda for buying a new/used car, then he is the man to go to for all the information you need.
SoccerMomLisa
Nov 15, 2010
This was not my first stop in shopping for my CRV, but it would be my last. My friends said I was crazy to go by myself to buy a car. As a single middleaged woman, I feared being taken advantage of, or not taken seriously at all. Not here. I was met with a firm handshake and a smile from Sales-Gary. We talked and found our common ground, only several steps through negotiations with Gary and Sales manager. I then met with business dept, signed and drove away with my brand new CRV. Great way to spend a Sunday afternoon.
cszabo1
Nov 14, 2010
On the first contact (phone) I got a better price then any other dealer in the area.When I arrived at the dealership my transaction was handled in a timely manner (very little wait until the person that I talked to on the phone showed up, introduced me to the rest of the team) despite they having a very busy day.All my questioned were answered without digressions, no attempt was made to trick me into anything.The team actually made extra effort to smooth out the tags transfer, which involved talking directly to my insurance a few times in order to achieve the necessary upgrades.The worst things I can say about the experience are:1. They only realized that they miss the certificate of origin on the car I was going to buy when almost everything was ready (including the car perparation), but they fixed the issue quickly by providing another identical car (except for the VIN of course which lead to redoing the paperwork).2. Preparing the car for delivery after the transaction was done took about 2 hours, which I found excessive.
lkarpeichik
Nov 12, 2010
I am a long term customer of Boch Honda because of Josemi! He was my first sales person and greets me each and every time I return to the dealership. In his current position, he refers me to quality folks for help with my decision. This purchase was assisted by Rick Petroff. Once again Josemi did not steer me wrong!! I now own a beautiful CrossTour, my 4th purchase at Boch Honda! With folks like Josemi and Rick there, I'll be sure to return with friends and family.
mjon48
Nov 8, 2010
I bought my second Honda CRv from Boch Honda. Both times i had a wonderful experience. My salesperson Luda was great, very friendly and professional.The sales manager Mark Shlos gave me very good deal and wasn't too pushy. I'm very happy with my purchase and would definitely come back for my third one. Anna
cdicki23
Nov 5, 2010
I am a repeat Boch Honda customer because of the professional and curtious service they provide, and best of all I get a deal that is considered to be the most fair.I recently purchased a new Honda and dealt with Rik Turner who was my sales person, who also worked with the manager, Marc Schioss. Both gentleman were very professional and curtious to my request to make a deal work that kept me within my budget. I gave them some challenges to work with and they ultimately went out of their way to make it happen. Thanks to professionals like Rik and Marc, I will continue to be a loyal fan.-Respectfully,Chris Dickinson
robwferris
Nov 3, 2010
Sean DaSilva guided me through the process of selecting from maintenance options and reviewing the state of my vehicle overall. He was extremely knowledgeable, thoughtful and friendly in doing so. I would recommend him and Boch Honda without hesitation or reservation.
harnad222
Nov 2, 2010
This was my best experience to date of purchasing a vehicle!!! Outstanding customer service and the Finance Office could not have been more enjoyable!!!! I found Boch on the Internet while trying to locate a 2010 Odessey, when i called they gave me a price right over the phone that i could not pass up!!!Thank you Boch Honda!!
skaart
Nov 2, 2010
I had not been to a car dealership in many years. At first I was not sure what kind of car I wanted, but after doing some research I found Honda cars to be rated the best. When I walked into Boch Honda I was greeted by Mike McShane. He wasted no time putting me at ease and answering my many questions. He was patient and thorough while letting me test drive the vehicle. It was not just a quick drive up route 1 and back. Mike made sure I knew every aspect of the car and was comfortable in it. The positive experience left me feeling good about going to a car dealership (something I had never liked doing before). When I came back to pick up my car, Mike introduced me to everyone who worked there. He said now they were not strangers, but friends who would greet me as such whenever I came in. I am actually looking forward to going back!
mmeza
Nov 2, 2010
Mike McShane was wonderful in helping me find the right new car for me and my family. He worked with us on the price so we got to pay what we wanted and he knew so much about the car I chose and took the time to show me how to use the navigation system as well as some of the other things in the car so I felt comfortable using it. I have been to other dealerships like Clay Nissan and Mike at Honda was a far better service than I have ever received at any other dealership. I highly recommend Mike at Honda.
djsantos75
Nov 2, 2010
I went with Boch for price. They had the lowest price on the Honda Odyssey I purchased 2 years ago and again when I sent a request for quote on a 2010 Honda Ridgeline last week. Amine Adad was my sales rep and he was fantastic. Quite frankly the best rep I have ever dealt with buying a vehicle. The guy was all business, no nonsense, extremely professional and went above and beyond in following up after the sale to ensure that my registration and sticker was taken care of and to make certain that I was completely satisfied with the vehicle. Amine is the gold standard in automobile sales. My experience with Amine guarantees that I will go back to Boch for my next vehicle.
greenlantern18
Nov 2, 2010
I went in on Sunday and bought a 2010 Honda CRV (stock no 76266). I liked that we were able to walk around the lot and showroom without being attacked by a salesperson. When we were ready, we approached Gary who was friendly and knowledgeable. He worked with us to get exactly what we were looking for. We went to Boch Honda because of the ads on WAAF and we were not disappointed. We will definitely recommend Boch to anyone looking to buy a new or used car. Thank you for making my first car buying experience a great one!
Cocchiara
Nov 2, 2010
Fair, friendly and not condescending at all. Willing to work with you to find the right fit with the common goal of not trying to beat each other and without pressure. Good negotiation with a few laughs along the way. I was pleased as it worked out well for both parties.
cbsimpson
Oct 28, 2010
Hello Ernie Boch Jr.,cc Mike Shaftman, Mark Doran, and Ken GrantYesterday, I had my first oil change in my new 2010 Honda Accord V6. This is my fourth Accord and have always had my cars serviced with the dealerships. Just beforebuying this car I had a very bad experience when coming in for an oil change with my2003 Accord V6 at Boch Honda. A different Service consultant waited on me and he washelpful but not memorable. I did ask for help by asking to speak with Tom Rybak in sales to just drive a new 2010 vehicle but he was not available. The Service person got someone else to help, I believe a Mark Walker, who was the sloppiest looking sales person and had a very forceful rude sales disposition that I just wanted to forget the entire experience.After I left that appointment I had called Sean De Silva and told him of my experience and that I was thinking for the first time to shop around for other dealerships and a different make of car. I was very upset and really was afraid to shop for a car if this was going to be my experience everywhere.Sean took it upon himself to report the incident and recommended Tom Rybak in sales. Yes I did return to buy a car from Tom Rybak, who made my experience a very pleasant one. He's a great person.Getting back to yesterday, I called Sean earlier in the day to tell him I was coming in for my first oil change and as usual Sean was personal, polite, and professional. When I arrived Sean was covered with customers, 3 waiting me arriving plus mentoring Tom because he's new to service. Sean spoke and asked me if Tom could wait on me. I had no problems, my car was serviced, and they even ordered me a new black leather seat cover. This is because the leather for that seat cover was already fading after 3763 miles. While waiting I did notice all the other MALE Service consultants that had NO customers displaying angry looking faces, like piercing daggers looking at Sean and Tom. I'm a Service Specialist for the company I work at and If I had NO work I would be offering my services to to help fellow coworkers instead of having an angry looking disposition on my face. Sean is the most helpful and knowledgeable dealership Service Consultant I have ever had in all my years of owning a car. I hope you take notice of this exemplary service. It should not go unnoticed.
lirioblanco
Oct 27, 2010
My husband and I just purchased a 2011 accord which we love very much. We were very fortunate to be greeted by Jaime Maldonado as we were browsing in the showroom. He was very patient with us since we were not sure exactly what we wanted. He explained all the features of the diffrent cars we looked at and was never pushy. We felt very comfortable with Jaime and decided to move forward. The negociation went smooth and we sincerly think we got a good deal on the car and our trade. I would recommend anyone interested in buying a car, to ask for Jaime Maldonado. (Not your typical car salesman)
dmeech02601
Oct 26, 2010
I went in to look for a new honda civic si i was really supprised with the great service that i recived from mike and the fellow sales manager i have always found it hard to buy a car it always seems like im presured into buying the car that i test drive. It was the complete oppisite at boch honda i enjoyed the whole experiance from start to finish and thank you
chriscarini
Oct 26, 2010
i was very disappointed in the cost of the repair which has nothing to do with the service consultant (sean de silva), but probably the vehicle itself. i think $140 per hour and $33 for bag of cheap plastic screws is absolutely ridiculous. i expected to pay about $25 for the repair and i left with an $89 bill. crazy.however - i did receive some service advice and received a free inspection of my vehicle which was done very thoroughly.your quote for a timing belt was $975 - i can have a local guy do it for about $500 and that also includes the water pump (not sure if the $975 also included the water pump - i did not ask).and i did enjoy the internet, coffee and danish.it is aways a very pleasant experience - but it just costs too much to keep coming back for routine service - i am sorry. i have had bad experience over the years and have found them very expensive.
trisch
Oct 25, 2010
This was the greatest car buying experience I have ever hadFrom beginning to end everyone was terrific. It was done quickly, efficiently, and I felt they treated me extremely fairly when it came to price.Chris handled all things very well.I already have recommended Boch and Chris to others.Jane Trischman
jc047
Oct 25, 2010
Boch Honda is a great dealer to go to... There is no pressure to purchase and they are always willing to make a good deal with you...We just traded in our old Honda Pilot and got a pretty good deal... the great salesmanship and prices at Boch Honda over the years is why we keep on coming back!!! Thanks guys!!!!!!!!!!!!!!!!!!
kaglione
Oct 25, 2010
All I can say is WOW! This being my 6th purchase from this dealership in the past 7 years says a lot. What says a lot more is the staff at Boch Honda. My sales person Alberto Heredia was so friendly, professional and patience with me it was unbelievable. It took me weeks to decide what car to buy and he let me test drive multiple cars. He wanted to make sure I was 150% satisfied. I probably spent over 12 hours with Alberto, but that did not mater to him as he is more concerned about pleasing his customers than anything else. Next, I had the pleasure to deal with Brad Swartz in financing. Brad is very laid back, professional, and caring. He wanted to make sure I was comfortable with my rate and options on my new car. He explained everything about the financing of my new car.The next day, I had an personal issue with my new car and Chris Habib, the Business Development Manager helped me from A to Z to make sure that I was put into the correct vehicle. He has spent weeks with me over the phone and in person. What a great asset to Boch Honda. Chris should be a trainer for other Honda dealerships.Finally, Rick Turner had to assist me as my original sales person had the day off when I had an issue with my new car. I was very nervous and stressed out. He calmed me down and made sure that I was taken care of quickly and efficiently. THANK YOU ALL FOR SUCH A WONDERFUL EXPERIENCE AS USUAL!!! NO OTHER HONDA DEALER CAN COMPARE WITH YOUR STAFF NOR YOU EXCELLENT CUSTOMER SERVICE!!!
peppardd
Oct 23, 2010
Everything about our experience at Boch Honda was great. Mark Schloss the sales manager is a great guy and seems interested in you... Our salesman, Amine Abad is so knowledgeable of the Honda product and was so nice to work with. Some sales people over the years have been more interested in talking about themselves, but Amine is very professional and gets the job done in a very nice way. Hayden Ali, the finance manager was so nice and believe it or not, we had so much fun with him...hard to believe when signing away $. This is our second purchase with Boch and it definitely will not be our last..
jackflynn
Oct 21, 2010
Mr. DeSilva is a curteous professional. Sean keeps me coming back to Boch Honda. Service with respect is a lost art, Sean has mastered it. Although my Honda has been the subject of two service bulletins the dealership has made the corrective service appointments painless.
amlynch312
Oct 21, 2010
Amine was very informed and friendly. He knew a lot about the car I was interested in as well as others that I had looked at previously. Paul was very friendly and willing to help make the sale. There was no pressure or intimidation. :) Desiree also was very infomative and helpful. They all stayed late to get the deal done!
lilmudmul
Oct 21, 2010
When the wife and I stopped at Boch Honda last weekend it was mainly to see how many used Odyssey's they had on the lot, what condition they were in, and what kind of prices they were asking. We planned to comparison shop several Honda dealers, and seek the best deal and lowest price. Alberto was assigned the job of showing us around, and giving us all the information we needed and requested. He was terrific!! Warm and friendly with a great sense of humor, he made the process most enjoyable. Neither the wife nor I have had very good dealings with used car dealers in the past, so it came as a surprise that he was as laid back, easy going, and without the slightest hint of pressure. When he came up with a price that we felt was fair and reasonable, we figured there was no point of looking elsewhere. We were sold on the car, a 2010 Odyssey EX-L, and especially the manner in which Alberto presented the deal. It was really painless, and we couldn't be happier with what we bought. We would have no trouble at all recommending him to any of our friends and acquaintences who might be looking for a Honda - go talk to Alberto at Boch Honda in Norwood
bvbs
Oct 21, 2010
Marc was the most laid back and resonable salesperson I have ever dealt with. I have actually bought cars from Boch before, but in the past I've found the atmosphere to be pushy. Marc made our experience as pleasent as any we've had before. I love Honda's and can asure you when I'm ready for my next vehicle, I'll look for Marc again. If you go to Boch Honda, ask for him.
sravesi
Oct 20, 2010
I drive a 2008 Honda Civic. When I brought it in for a routine oil change, its mileage was just under 54,000. I've had the same tires on the car since I bought it new at the end of 2007 and figured, with the winter coming, now would be the right time to get them replaced. I told Sean and he made sure the right tires were in stock. While I was waiting for my car to be done, Sean came and got me and told me that we had to talk. He brought me out to the garage where my car was raised and being inspected. He told me that I did not need new tires at this time and explained/showed my why in detail. Unfortunately, I forget the technician's name but he was very friendly too. They could have easily put on the tires as I asked but instead they were honest. Also, Sean, sensing my desire to get my car ready for the winter, asked the technician to give it a full inspection and let him know if it had any issues. It was quite easy to see that Sean cares deeply about his customers, his work and his integrity. I hope to get him next time I bring my car in for service.
elisahayes
Oct 20, 2010
Very helpful. Came in for a service and because the Union had shut the service dept. down, Sean promised me a free oil change to make up for the inconvenience of having to wait so long. Excellent waiting area too. Free WiFi and the TV had on a good station. Good sound.
DX
Oct 20, 2010
Many people told me there will be a lot of headache when you deal with car dealers. However, it turned out to be a pleasant experience when we bought a pre-owned Honda Accord at Boch. Scott is so friendly and very patient to show me several cars that I am interested in through online searching. Negotiation of price is kind of back and forth thing, but we are very satisfied with the results. We definitely recommend Boch Honda to our friends and colleagues.
Jess801
Oct 18, 2010
Upon entering Boch Honda I was greeted with a friendly smile by John Debronzo. I was looking to buy a new CRV and was impressed at his knowledge of the car. He was quick and efficient at answering all my questions, before I knew it we were getting the paperwork done. John delivered my car all the way to my home in NH and even after the long drive was patient with me while explaining the navigation system and other specs. Johns customer service and friendliness was genuine and more than you expect from a sales person. He didnt just gain a sale, but a customer. I was impressed and would recommend Boch and him to anyone buying a car.
jenm1231
Oct 18, 2010
Ok.... let me start by saying, we first purchased a 2009 Honda Pilot last year. Then within a month I referred my sister for a new FEB. I then referred my nephew a few months later for a new Accord. Once we saw the new Odyssey, I had to have it. I have never owned a minivan before and was always scared of the sterotype. I have to tell you, by far the 2011 Odyssey Touring is the best vehicle I have ever owned. I can tell you I have owned Mercedes, Lexus, Cadillac and a Denali. Nothing compares to the ride and convenience of owning a Honda Odyssey. Not to mention the stares you get from adorning fans. now let's get to the dealer, even with having purchased before, I still shopped around to get my best price. I then had Boch match the lowest price. I have worked with Will so many times and love him. He is by far the best car salesman I have ever worked with. He isn't pushy buy knows when to sell. He is full of knowledge about all the vehicles he sells. If he is not the #1 salesman on the planet, I don't know who is. He is simply the best. Let's not forget my finance guy Bobby! He is so good and down to earth, not to mention handsome,lol... he makes getting a rate fun. The only thing I don't like is when they throw at you the autostart, claiming they can get you a better rate, not sure if that is even legal because its not true. Your interest rate won't go down just by buying an autostart system... Bottom line, I got a 2011 Honda Odyssey for what I wanted to pay.... Thanks guys....
onetime
Oct 17, 2010
Everyone I dealt with was extremely helpful and positive. I was refreshing to visit a dealership and feel that I was not pressured. Gary, Desiree, and Jazeen were professional at all times and made me feel that they were truly looking out for me. My overall experience with Boch Honda was very good.
ipokrov
Oct 17, 2010
We went to that place yesterday to purchase a new car. We were assigned an old grumpy and sick salesperson. That is not a good combination for someone who sells cars. I do feel bad for the guy thus I will not disclose his name. Anyway, he took us for a test drive of a Honda Accord 2011. Three minutes after we took off car alarm went off for an unfastened passenger. He got wicked mad and almost screamed "PUT ON YOUR SEATBELT!!! DRIVER, PULL OVER!!!". Right that second he killed any chance of us buying a car from him. He acted like a madman. To make the matter worse he hinted to us that he should be going home now, why are we holding him up??? Anyway, when we got back to the dealership we started negotiating just for the hell of it. We offered 21000 for the car with the sticker price at 26000. We haggled for a few minutes, got it down to 21800 (not bad!!!) and walked away because like I said we were not going to buy it from him. The next day we went there again with a firm intent to buy a car from a NICE salesperson. There he was. John acted professionaly, was very corteous, knowledgeable and all that. Then we sat down again thinking to close the deal with the price we reached yesterday (21800), Ops! John takes our figure and walkes to his manager. He comes back with his manager. The manager says "No, we cannot sell it to you at this price". We say we agreed on this yesterday. He said you missed your chance. I think he is full of kaka. At that second we get a phone call from one of the Boch guys we met yesterday. He's asking if he can help us in any way to buy a new car. We say YES, Anthony, come on down, we cannot agree on the price we reached yesterday. The manager who overheard our conversation says "No, he cannot help you" and disappears. He comes back in 2 minutes and says "Anthony is not coming, you have to deal with me now." WHAT THE ^$%#??? This place is a war zone. We ask for five minutes to contemplate, and we are left alone. We grab all the notes they were making, walk out, and get in our car. Just as we are pulling out, we get stopped by John, the nice guy. He wants to know why were we leaving and WHERE ON EARTH IS THE PAPERWORK FROM THE TABLE???? I hold nothing against John, he acted on a order from his manager. We say we don't know, no clue, wind blew it away, whatever... Then he acted professionally, again. He did not make any insulting conclusions, he apologized if he offended us in any way, and wished us a nice day. I truly hope that he will become a manager of that place some day and will rid it off all the incompetent idiots and rude misfits. Straight from Boch we went to Prime Honda, met a nice salesperson Steven Lander and bought the same car from him for $22000. And got a remote starter for 400 (200 dollars cheaper than boch)
cissy123
Oct 17, 2010
I worked with Mike McShane who was terrific to work with and explained everything about the car in great detail. I am big on safety and Mike was able to give me all of the information on that and on features that assured me that I was purchasing the right car. The process was fast and relatively pain free, with none of the usual car dealer shennanigans. I also appreciated that Mike didn't treat me like a moron because I am female. He answered all of my questions with patience and humor. In fact my friend who was with me when I bought my CRV wants to go back and see Mike next year to buy a car. You can't get a better recommendation than that!! Thanks Mike!!
HondaCR-V2010
Oct 15, 2010
I had the most pleasant exprience working with Rik Turner from Boch Honda. Rik was extremely nice, honest and really advocated on my behalf for the best deal on my car lease. He didn't act like the pushy car salesman, and that's what really set him apart and made me want to do business with him as opposed to the other salesmen I've come across in my search. In the end, I got the best deal on a car lease and had a fun and easy experience throughout.
jedijfo
Oct 12, 2010
I needed warranty work done on my Honda Civic. Took the car in on a Friday night. They took my car within 1 hr, did some work on it and told me they did some of the repairs, but had to order parts for the other repairs (glove box and weather stripping). I came back the following week after the parts were received. They told me it would be 1-2 hrs. wait. After 1.5 hrs, I asked how much longer it would be. They said 1 or 2 cars ahead of me and it should be another 1/2 hr to 1hr to get to my car and another 45 min to do the repairs. I said that I cannot wait that long and that I should be given a priority since this is my second time here. They would do nothing for me. He said if I come back the following night after 6pm they would not be as crowded. (He says they are open until 9PM for service while the sign actually says 7-9pm, no appt is needed.).Come back the following night at 8:20 and they say they stop taking cars for service at 7:30 so they can finish what they have !! I said where does it say that. They say the sign outside. WRONG!!. They would not budge. They said if I come bat in the morning at 6:45 AM, I would be first in line. I come back Sat, at 6:45 and there are 8 cars ahead of me. After another 1 1/2 wait, they finish the repairs.
Ken Pentheny
Oct 11, 2010
Service consultant explained all my options, gave me a realistic estimate of the time for service, and made sure I was very satisfied walking out the door after service. Consultant also reviewed future work on brakes that will need to be addressed at my next visit.
chris.k
Oct 11, 2010
We were on the hunt for an Odyssey. There are things on our priority list that may seem totally insignificant to others, but Scott never batted an eye. He scanned inventory and stock to find us what we wanted, and talked with Service to make sure expectations were clear. Even then we took a LOT of time deciding what we wanted to do (even making use of the free wi-fi to catch up on some other things while I was there). In the end we shook hands and had exactly what we wanted. I would also add that the experience with the finance folks - afer working with sales - was the best I have ever had with just clarity and no pressure. When you hear on the radio "come one down", then go ahead!
JohnTMay
Oct 7, 2010
I had a minor problem with my Honda Fit. The low tire pressure light stayed on even after I checked and re-checked all the pressure readings. I went to the Boch website and entered a appointment request for service. In a few minutes, I had a confirmed appointment for 4:30 that afternoon. I was met at the service department with no wait in line. My car was tagged and a technician drove it into the shop. Sean, my service advisor, explained that it might be a defective sending unit or possibly a slow leak in a tire. Sean also explained how the sending units work, which was helpful in understanding the problem and causes. It turned out to be a mis-calibrated sending unit. The calibration was adjusted and the tech took the car for a test drive to insure that was the correct repair. Sean went over all the details of the repaid, told me it was all covered under warranty, and set up my next appointment at 5,000 miles for service. I was home in time for dinner and the Honda Fit was back to 100% enjoyment!
PATARL
Oct 6, 2010
I had my 2010 Honda serviced at BOCH HONDA and the first person to greet me with a smile was Sean DeSilva.This person was polite , patient, professional and exceptionally knowledgeable about my vehicle .With a person like Sean it is no wonder that BOCH HONDA does so well.
saralee63
Oct 5, 2010
I went into Boch Honda last week to trade in my vehicle. I was in the market for a new car but was under a strict budget. Ed MacIntosh was the dealer that I worked with. He was friendly, attentive and didn't waste my time. It was the best experience that I have ever had with a dealership.
ckgiovino
Oct 5, 2010
Rick provided excellent customer service. This was by far the easiest new car purchase I've ever made. Appointment times were honored and the car I requested was pre-washed and ready for me to review at the designated time. There was one minor problem with the car which was taken care of in a timely and professional manner.
rdgaouette
Oct 4, 2010
My recent service experiance was very good for a routine oil change. Service person went over service options coming on my vehicle, but did not push too hard or speak down to me. No issue with the servive person.While this was a good experiance, I am still upset from a prevous visit, that I had to replace rear brakes ($350) at 35K miles and the dealership did nothing but try to tell me it "could be my driving". There is a design flaw in th '08 accord rear brakes. I nver replaced rear brakes in a Honda before 100k miles. I called to complain and some called to take my information. They said they would call back, but never did and I lost the paper I took thier name down on. I was in a jam today so I had my oil change at Boch, but will not go back because of the lack of customer service on the brake issue. I feel the dealership does not stand by the product they are selling. I have bought multiple cars from Boch and have been a loyal customer, but they treated me like I just wanted to get something for free. I just wanted them to stand by thier product and make it right. Service will be completed at Herb Chambers going forward.
coinmax
Oct 4, 2010
We recently bought our Honda Oddysey from Boch Honda and had absolutely fantastic experience. our salesperson Luda was very knowledgeable and easy to work with. The whole process went very smoothly and we love our new car. Zohar Zerprani
martin61
Oct 4, 2010
Bought a CRV. Everything was fine. Kevin Hunt and Mark Schloss were super. Delivery was prompt and car was perfect. I liked the coffee. There was no pressure. I would reccomend this dealership to any of my friends. The negptiation went smoothly and the price was the best i could find anywhere.
afairweather
Oct 4, 2010
I came in to look around to purchase a car and Jaime Maldonado made me have a very pleasant experience looking for a specific model vehicle. I am really interested in purchasing that vehicle now just because of him making me feel very comfortable and not pushing me to buy it right then and there. He was very helpful with answering my questions and listening to any concerns i had. I will be recommending anyone I can to come to Boch Honda in Norwood just because of my experience with Jaime.
awaddell
Oct 4, 2010
The employees at Boch Honda were very welcoming to my boyfriend and I when we walked into the showroom. They were very thorough in explaining all the options available. I learned about all the different Honda cars available, and they went very in depth about the financing/leasing options as well. By the time I was done with my experience at Boch Honda, I felt very comfortable and informed about my decision. I went with the Honda Civic LX Coupe, and I love it!Mike McShane from Sales, in particular, gave me a superb and in depth description of my new Honda Civic. From the way he described everything you could tell he had a true passion for the Honda brand. I had never driven a Honda in my life, and he made sure I knew all the ins and outs before driving away. Not only did he physically go over the car with me, but he also made sure to go over the owner's manual as well. Even when I was done doing business at Boch Honda, Mike McShane was thoughtful enough to call and check in to make sure I was doing ok driving my new Honda Civic! Great business, great work ethic. 5 Stars!
MS2010
Oct 4, 2010
We recently bought a new CRV from Boch Honda. We had a great experience dealing with Scott. He was very friendly and knowledgeable.We came prepared with the costs for this car and Scott was willing to listen to us and gladly work with us. I would definitely recommend this dealership.
sarafowle
Oct 3, 2010
The best experience of my life! I needed the car in a hurry and they responded, best customer service I have ever had buying a car. Rick, our salesman, was very pleasant, he knew the inventory and was very patient! I will never buy a car anywhere else! I love my Civic and it was definitely worth the hour drive!
11waldo
Oct 2, 2010
We bought a new CRV and drove it off the lot in 4 hours. Everyone was very professional and informative. Our sales consultant, Bob (Biff) Finerty, was not only well informed about every aspect of the new car, but he also was an excellent teacher. We traded in a 2002 CRV and Bob was able to clearly describe all of the differences between the old and new models. I would send a friend or colleague to Bob to buy a car.
rainynite
Oct 2, 2010
My husband and I visited a few dealerships and went to Boch Honda because we had been to Bock Toyota several years ago and purchased an automobile there. They were wonderful, so we were confidant that we would have another good experience.Chris was great from begining to end. Buying a new car can often be a very difficult experience, but Chris was wonderful to work with. He walked us through everything and took the time to be sure we were comfortable with the the vehicle ( even in the pouring rain).We were more than pleased with our experience there. We will certainly tell others about Chris and Boch Honda. Thank you Chris! Ruth and Richard Pierce
kfolan
Sep 26, 2010
Upon receiving a letter offering many incentives for trading our lease in for a new 2010 CRV, you can imagine our reaction. We headed to Boch and decided to talk to a sale person. To our surprise, the letter we received was not hoax. They honored every promised described in the letter. We traded our 2008 CRV (which we loved) for a new 2010 CRV (which we love too). No hassles, not fuss! Our experience at Boch was outstanding. Our sale person name was Amine Abad, he was organized, informative and very easy to deal with. We would highly recommend Amine and the Boch dealership.
Eliotputnam
Sep 20, 2010
My wife and I were very pleasantly surprised to be able to drive away in our new Pilot on Sunday. We expected to have to make a few visits, but Scott was able to expedite the entire process and we could not be happier with our purchase. Everyone at the dealership was very courteous, and we will be recommending Scott and Boch as aa whole to our friends and family.Thank you very much.Eliot Putnam
jojobaby
Sep 17, 2010
We had a great experience dealing with Mike Barakat. He was ever so plesant, and went byond our expectations as far as customer service is concerned. Also he followed up very well with all our doubts and questions... We would always recomend this dealer and sales rep...Thanks for the great experience!!Jojo and Beena
rieregs
Sep 14, 2010
Amine knows his Hondas!!!He took very good care of me! Amine made sure I was completely satisfied!I got the car I wanted at the price I wanted!The 2010 Civic LX was definitely the BEST choice for me!I am very pleased with my experience at Boch!
cheatedcustomer
Sep 14, 2010
I recently purchased a Honda Odyssey after negotiating a price with Boch Honda (MA). After running my Credit Ratings for Honda Finance Loan approval I was presented with an offer of opting for a 4.99% APR and getting some extended warranties and extra package. I wanted to know if that would cost anything extra, he basically confused me by saying that it in an offer for you Credit Score and you pay only $2 extra monthly if you opt for this.He repeatedly declined to give my any extra cost/amount that would be added to the total price of the car for opting this. I basically believed this guy as he looked very trust worthy. He did not provide me with any copies of any payments I would have to make and said that I would receive it in mail directly from Honda Finance.After reaching home I did some calculation and found out that at 4.99% the monthly payment he suggested was way higher.On this on my second visit to pick up the car I asked about any extra amount, and what is the current total amount. Still he declined and said that Honda Finance will mail you that.On this I felt very suspicious and directly contacted Honda Finance Corporation, and they conveyed that Boch had asked for a total of around $33,256.78 for me whereas my total due was only around $29,000.The extra amount of around $4000 was kept hidden from me and never provided any clue on this, I was mislead into believing that I would have to pay just around $2 extra per month( or a very negligible ) amount for the extra package that was offered.This was a huge let down and frightening experience, especially when dealing with such a big dealer.I am trying to get in touch with them, to cancel all my extra package and make my payment only for the original amount of around $29,000.
jfellini
Sep 13, 2010
This was my second time having Sean as my service consultant and I have been very happy with his knowledge and helpfulness. I will continue to look for him in any future dealings with Boch Honda. Sorry this is shorter than 250 characters. .........
jtjfarrell
Sep 13, 2010
The minute I walked into Boch Honda, Jose made me feel comfortable. He was very easy to work with - very easy to talk to. The entire management team was wonderful and made me, my wife and especially my kids very happy. We all LOVE the car and the service. I will shop Boch Honda first always.
pdpowers
Sep 13, 2010
Mr. De Silva was an outstanding service consultant. He presented himself in a very professional manner. He explained every step of the service process in a concise and easy to understand way as to why the service was needed while in the dealership. Furthermore, he was as professional when speaking to me on the phone with his two follow-up phone calls.The best way to explain how I felt through this process was to say that I trusted what Sean told me throughout, which is not a feeling that I have had in previous visits to other dealerships.Peter Powers
matg77
Sep 13, 2010
Scott was a pleasure to deal with. He made the car buying experience painless and easy. I walked in, made the deal, and left with the car that evening. Scott has also made followup phone calls to ensure my satisfaction with the vehicle. Thank you.
arburnha
Sep 13, 2010
Consistently professional and timely service from this dealership. This is the second vehicle that I have had serviced there and the fifth in my family, and we are always pleased with the thoroughness of service and information provided by service professisonals.
rchang
Sep 12, 2010
Today I had a good experience getting my car serviced at Boch Honda, and service representative Sean DeSilva was a big reason why.I have probably had my car serviced there about 10 times. I have never had an issue with quality of work done there, but one problem that I have had at least 4 times is service representatives attempting to sell me services I do not need. This wastes my time, and it erodes my trust in the dealership's service department when I feel like the service reps are more concerned about sales than customer service (I would be very curious to see how Boch Honda incentivizes its service representatives and see if there is a link to this behavior) On one occasion, I was so irritated by my experience, I took my car to Jiffy Lube for my car's next oil change (in fairness to Boch Honda, Jiffy Lube also has issues with trying to sell customers unecessary service).I have interacted with Sean DeSilva a few times now, and each time has been a positive experience for me. Sean makes me feel like a valued customer. His attitude and behavior show me that his goal is to make sure my car is running well and that I bring my car back to Boch Honda every time I need service. Other service representatives have made me feel like their primary goal was to maximize the amount of service revenue that came out of my wallet during that particular visit.I will keep brining my Honda to Boch Honda for service because of Sean.
kathoceandux
Sep 12, 2010
Sean DeSilva was informative and explained the maintenance that my CRV needed before it went in to the mechanic. He told me the price of each service that needed to be done. Sean went over my bill with me and there were no surpises. Everything was just as he said it would be. He is a friendly and enthusiastic young man and a credit to the dealership. My car was serviced in less time than I had estimated that it would take.I will continue to bring my car to Norwood to be serviced even though I live about 30 miles away.
N.J.P.
Sep 10, 2010
We had a VERY unique situation to deal with in buying our new 2010 CRV. We were stationed overseas in the military so I was able to work with John McMahan online ahead of time to get our information and price on the vehicle we were looking for. John was incredibly helpful, friendly, and took the time to actually get to know us as customers which was something that many of the other dealerships that we had been in talks with before we made our decision lacked (and he sent real emails not those annoying generic ones which just insert your name). I very much enjoyed the initial online car purchasing process with him- he was knowledgeable, respectful and because of him I felt confident in deciding to go with Boch in making our vehicle purchase.We were able to make our purchase official over Skype and with a Power of Attorney which was handled by our salesman Rik Turner and Bob Signore in Finance who was very helpful with the POA issues and informed us of all of our additional options but didn't make us feel pressured into any extras that we didn't want. He also informed us that our credit was great (which we knew) but rest assured there is no funny business or false credit info told to you at Boch Honda!But the best part of all about our purchase was not the brand new car (although the car is great and everything we wanted!!), but my experience the day of the delivery with Rik Turner. My husband just deployed to Iraq and I just returned to the states to pick up the car and we were registering the car out of state in NH. To make an incredibly long story shorter: unbeknownst to us, because of my husband's active duty military status we ended up having to go to multiple DMV's in NH and make many phone calls involving misinformation that the DMV had provided to me about the process. (If only the NH DMV was as efficient as Boch was!!) What should have taken at most 1 hour to register the car ended up taking about 8 hours. I couldn't have imagined a more chaotic day because of the unexpected military registration issues- but outside of my family, I couldn't have imagined a better person to spend it with! Rik was so gracious and understanding during the entire thing, he also stopped to get me food when I was starving, and brought me to the bank as well when the final DMV we had to go to would only take cash (which was almost 3 hrs. away from Boch). Rik was SO helpful with everything that day and was great emotional support as well when things were getting crazy! With all the driving back and forth we had to do I had a great time and we had great conversation- it was like spending the day with a great friend! I felt so bad that he missed most all of his work day because of the misinformation I got from the NH DMV, but he told me not to worry that he would do whatever he had to do and he stayed with me the entire time it took to take care of it so I could pick up the car at back Boch that same day (being military we don't have a physical NH address so we couldn't take delivery by traditional drop off.) He didn't have to do to do it all in one day since it went so long, but he chose to and we are so appreciative for him for his time (time is money and I don't have to be a rocket scientist to know that he would be losing out on money by being with me for 8 hrs. during what was supposed to be a simple out of state NH registration.) I couldn't recommend Rik more, he was just so great in every way, and I am so happy he was there with me during the entire process. On top of that, I had a long drive from the dealership up to Maine to stay with family and he called to make sure everything was ok after the long drive and wanted to make sure we were happy with the car. We couldn't have been happier with him, I am so lucky he was our salesman, and my husband who is off to Iraq was very amazed to hear how great he was with everything that happened.In closing I would say that it was because of John McMahan that I ended up choosing to buy with Boch (he was so nice to deal with and gave us a great price as well of course!!), but it is because of Rik Turner that we will buy our future cars with Boch. Rik left a lasting impression on us that our family won't forget, I have been telling anyone who will listen how great he was! Definitely ask for him if you are in the market for a great car as well as a great person to deal with in buying your car!! I still can't thank him enough for all of his help that day! Thanks again, Nick & Jill
barbie99t
Sep 8, 2010
Amine Abad and Paul Caustene was very friendly and informative. Amine explainedinformation of the new Honda CR-V in detail and offer all available options.Sales Manager Paul Caustene help make the transaction as smooth as possible.I would recommmend others to these gentlemen for new Honda vehicle.Thanks again.Barbara Tam
eugene55
Sep 8, 2010
Boch Honda was second dealer on my list since it is not the closest to my house. The experience with the other dealership was not bad, but I felt I didnt get the service that I was looking for. The salesman at other place didnt explain most of the features of the car I was interesting in and they didnt have the color I want so they were trying to push what they had. When I came to Boch Honda I met with Luda. She made the buying process very comfortable. Luda knew that I already went to other place but she still took the time to review every feature and took me on the test drive. The finance manager took the time to review the various options I had for financing, thoroughly explaining anything that was confusing. The entire experience was very pleasant.
mconcannon6701
Sep 6, 2010
John was more than patient with me during my first car buying experience and did everything possible to make sure I walked out the door a happy customer. Hayden and John both stayed at the dealership past midnight to answer all of our questions and complete paperwork, and we never felt rushed or like we were being pushed to make a decision. I would recommend John and Hayden at Boch to anyone looking to buy a Honda.
Boch4me
Sep 5, 2010
This is very rare to be able to say but here it goes...WOW, what an OUTSTANDING experience I had at a car dealership. From the moment I first called to driving away in my new car, the experience I had far exceeded my expectations. This was my 3rd experience with Boch in about 7 years. I keep going back because they do exactly what they say they are going to do. They make you feel very special, like you are their only customer that day (when you know other dealers would try to push you on so they can work on the next customer). I cannot say enough about Mark and Anthony (and Paul C. the General Manager). The fact that I keep coming back, that I refered family members, friends, anyone that will listen to me, and that I pass at least one other Honda dealer on my long drive to Boch, I think speaks for it self. Thank you for making what can be a very stressful experience, into (dare I say) an enjoyable one.
Ron Perry
Sep 4, 2010
My daughter needed a car after graduating from college. Since I admire Honda's quality and engineering, she decided to purchase a new Civic EX. (had to have a sunroof) I requested prices through Sam's Club and Kelly Blue Book web sites. Boch's price was lower than the Sam's Club dealership referral and the other Kelly Blue Book requests. Boch's sales reps and managers were courteous and persistent but nor offensively persistent. After two weeks, when we were ready to purchase, they honored their best price and the purchase was quick and pleasant.Two of my co-workers used to sell cars at other dealerships. They now purchase their vehicles from Boch and recommended them to me. I keep my cars for many years, because I always hated the buying process. This was the first time I didn't feel that we were taken advantage of; great price and no gimmicks. Marc even gave me a Honda loyalty $50 award which I used in the parts dept.
dchung007
Sep 2, 2010
Great friendly service. He answered all my questions and made me feel very welcome to the Honda dealership. He was also very thorough, even gave me information that was very useful, for example he went through the motions of the anti-theft device built into the vehicle (of course i won't share here for security concerns).And even after going through what the car has to offer, I didn't feel like I was being pressured into buying anything. The quality and the choices offered by the car and his informative conversations sold me on the car.I couldn't have met a better person then Amine. He takes the time to treat you right.
sdunbaugh
Sep 2, 2010
The gentlemen I worked with were very easy going in a professional manner. They took the time to understand what it is that I wanted and worked hard to get me the desired car and price. I noted above all that at Boch Honda the Car Buyer is #1! This was something far different than any of the other dealerships I inquired into. The point is if you are a serious buyer and enjoy a high level of professionalism Boch Honda is the place to be.
sgouthro
Sep 1, 2010
What I thought would be a horrifying, overwhelming experience was the exact opposite. I was informed of my options, everything was explained to me in a professional, but easy to understand manner. I did not feel pressured and not made to feel stupid about the questions I was asking. Overall, extremely pleased with this experience.
suzannewestbrook
Aug 31, 2010
Chris Gaudreau was helpful, knowledgeable and he provided us with the information that we needed , as educated consumers, to buy the car that we wanted, a 2010 Civic hybrid.We had thoroughly researched the hybrids that we could afford and we decided upon the civic hybrid because of price, size and the overall gas mileage.We had decided not to buy Toyota because of their bad behaviour this year.
pdurkin1
Aug 30, 2010
The car sales industry may not have the best reputation, but Mark Schloss of Boch Honda is working to change that. He is a gentleman and he cares how things go for his customers. Mark has a big heart and stays with a deal to do what it takes to make things work, but he also goes out of his way to make a difference for people when he doesn't need to. I like the way Mark was with me as well as my children and he is one of the reasons I would recommend Boch Honda.
alucius08
Aug 30, 2010
Jaime was extremely helpful from the moment I walked into the dealership. All of the customer service representatives were extremely kind to me as I was waiting for paperwork to process. I had the luxury of knowing exactly what car I wanted but Jaime made sure I knew all of the extra features. He set up my GPS to my home address and had everything programed. He sat in the car with me for 45mins showing me everything when I picked up the car. I would recommend this dealership to anyone.
fpd22
Aug 29, 2010
My experience with Boch Honda was excellent. Price and delivery was as expected. My sales representative was enthusiastic, knowledgeable and detail oriented. The new customer service I received was among the best I ever experienced. I would highly recommend Boch Honda.
kleinbauer
Aug 28, 2010
I needed to go to the dealer to pick up my registration and get my inspection sticker on my new 2010 Honda Odyssey. I picked up the reg no problem and drove into the service bay and meet Sean. He had my van in and out in about 15 minutes which was great because I had my 3 kids with me. They even drove my van back into the service bay because it was pouring out!!! They really are great.
C-Vo
Aug 27, 2010
It was a rainy Sunday. All of the other tire shops were closed. And there I was, with a tire situation that needed IMMEDIATE attention. I cringed at the idea of having to go a dealership to buy tires. My mind thought about the sales pitch I was about to get and then the up sell. I walked in determined. And so was Sean De Silva. A man of few words, he instantly gained my trust. There was no big show and scare tactics. He told me that we would review my options together, he'd offer three price points and we would determine the best value for me. He got me in and out, while keeping me updated about the process. I felt very taken care of and definitely recommend him. Thank you Sean.
acg
Aug 27, 2010
What can be an awful experience turned out to be a pleasant one because of my salesman, "Biff". He was friendly, knowledgeable, and not pushy. I even received my vehicle earlier than planned. All in all, it was a positive experience, from the sales manager to the financial manager. I loved my salesman, Bob "Biff" Fenerty. He took good care of me, and even came in on his day off to deliver the car to me!
Tomsouthie
Aug 25, 2010
I would recommend Boch Honda on the Auto mile for one reason and one reason only. Steve Winnett, my sales consultant. I have bought a few cars in my lifetime and did most of my homework on line so I wouldn't have to go head to head with a salesperson, we all know how that can be!!!!!! I arrived with my information and knowledge that the internet now offers and my path happened to cross with Steve's and I'm glad it did. Steve was smart, articulate, funny and a pleasure to do business with. There were no pressure tactics, and back and forth haggling.......... I sat across the table from this gentlman and listened intently as he explained the Accord as I have never heard it done before. (This is my 3rd Accord) and had been in contact with many dealers in the immediate Boston area before our meeting at Boch that Hot August day. He introduced himself to me, sat me at a desk told me he would be right back. He arrived back with 2 bottles of water for the two of us and thus began a friendly and plesant negotiation. Never a c,mon work with me attitude. He stold stories and we laughed and told more stories. What a gentle sole he was. Not your typical car salesman!!!!!!!!!!!!!!!!!!!!!!!!! I told him that he was in thr wrong business. He should have been in front of a classroom teaching students,or speaking on the lecture circuit giving pep talks. I bought a car from him that day and had a very pleasant experience too boot. I highly recommend that if you are heading to Boch Honda in the near furture, do yourself a favor and ask for Steve Winnett, you won't be disappointed, I wasn't. What a class act he is.
tpatel84
Aug 25, 2010
Boch Honda is good dealer. They have great and well trained staff. They are very polite and helpful to customer. I have minimal experience with cars but they giude me properly. Also, Waiting was not bad. That have good amenities for customer like coffee, Muffins, Donuts etc plus wending machine.
laurat
Aug 24, 2010
Mike was very helpful in explaining the features of the car and helped us as new comers to MA with information such as how to organise insurance and where to go to find out about children car restraint requirements. He was not pushy and addressed our questions. He worked with us to settle on a deal that we and Boch Honda could live with.
lisanalli
Aug 23, 2010
I just wanted to express my SINCERE gratitude and appreciation for such a WONDERFUL experience at Boch Honda. Bob Fenerty, Paul Costine, Bob Signori and Mark Doran were a pleasure to work with.They were very accommodating,helpful, friendly & so nice!
tori1010
Aug 23, 2010
I visited the Boch Honda service department last week and was assisted by Sean DeSilva. I was having a problem with my sunroof opening and closing so I brought it here to be fixed. Sean was AWESOME. He did a great job making sure I got in and out as soon as possible and that the problem was fixed. It turned out that my sunroof cover was just off of its track and the technician fixed it in about a half hour. Even though I have to drive about an hour to visit this service center, I will always come here because I know I get top quality service from a friendly and knowledgable staff. Thank you!
MattBald
Aug 23, 2010
When I arrived at Boch Honda, the salesman I dealt with (Mike McShane) was extremely knowledgable and helpful. He easily answered all of my questions. I did not once feel the pressure that one may feel at other dealerships. This is the second car I have purchased at Boch Honda, and I will continue to give them my bussiness as long as their service and prices remain top notch. I'm sure it will.
kml
Aug 23, 2010
Mr. Amine Abad really took the time with us to explain everything thoroughly. His efforts continued even after we brought the car which I find to be above and beyond the call of duty. Most sales rep. is done when the car is sold, but he made that extra effort which I am very impressed. We went into the dealer to window shop but ended up with the purchase because of Amine. He was professional, courteous and knowlegeable. Bottom line, he is a true asset to Boch and I would recommend him to everyone I know and will personaly seek him the next time I want to purchase another Honda.
Bkelly23
Aug 23, 2010
I contacted Boch Honda because my current lease was expiring. I dealt with Danielle and Jazen to negotiate a lease on a 2010 Honda Accord. I was EXTREMELY happy with the deal that I got and I will definitely go to Boch Honda when my lease rolls over. My sales person was Tenia. She was EXTREMELY friendly and spent a lot of time with me explaining things about my new car. She was very knowledgeable and did not put any pressure on me. I was impressed with her follow-up after the sale. A lot of sales people are very interested in making you happy BEFORE the sale, but kind of lose interest after the sale has been completed. I found the complete opposite with Tenia. She has been extremely attentive and has payed attention to the little things like transferring the registration on my car, making sure I get reimbursed for my inspection sticker and following up to make sure I am happy with my car. I will definitely give Tenia a call the next time I am looking for a Honda. I was all set to lease my car through another MA Honda dealership, but they neglected to give me all of the details of the deal until I showed up to sign the paperwork. I immediately left the dealership and contacted Boch Honda. They were extremely honest and up-front about all aspects of the deal and as I said earlier, I am extremely happy with them. I would strongly recommend Tenia, Danielle, Jazen and Boch Honda to anyone looking for a great deal/service on a new honda.
jtaitz
Aug 23, 2010
I was very inpressed with Mike McShabe and. Boch Honda. We are new arrivals in Boston and they have gone the extra mile to help us purchase our Honda. They helped with insurance and all paperwork.They even helped with lifts to the T.I would strongly recommed Mike and the team at Boch Honda- fantastic service.
Jodiedoc
Aug 22, 2010
I really appreciated Mark's sales approach. He was respectful and informative. He had a low key but positive approach that gave me the room to think about the sale and make a good decision. I think if I had a different salesperson, I am not sure I would have bought the car. He has had excellent follow through and been very helpful since I purchased the car.I would refer other people to him.
kellita76
Aug 19, 2010
I called Boch Honda on Tuesday, August 17th at about 6pm and explained to Tom Rybak that I had a coolant leak behind the engine in my 07 Honda Civic. Tom immediately made me an appointment for 8am the following morning. When I arrived Wednesday morning, Tom immediately remembered that he'd spoken to me the prvious evening and what was wrong with my vehicle. He was friendly and efficient as he checked me in for my appointment. My daughter and I waited in the waiting room (had breakfast, she played in the kids' room) and in about an hour, Tom was back and explained that I had 2 cracks behind the engine block from which the cooland was leaking. He then expalined that Honda had, just the previous day, sent a notice to dealerships advising of this problem with my model year Civic. Boch would order the part and fix the problem at no charge. Needless to say, I was thrilled. Tom thoroughly explained that I could continue to drive my vehicle as it is a very slow leak but that I shouldn't drive long trips and should keep a close eye on the temp. He said he would call me when he knew when the part would be in and we could schedule an appointment for next week. Tom called my home last evening to advise that the part would be in by the weekend and asked when I would like to come in. I made my appointment and have all the confidence that my car will be fixed quickly, completely and efficiently.
cnardi
Aug 18, 2010
I received excellent service at this dealership. Sam Hasan was patient, courtious and a pleasure to do business with. I went to Boch ater searching other Honda dealerships. I foud Boch Honda and Sam in particulat to be excellent! I will recomend this dealership to everyone!
rsvp3
Aug 18, 2010
Sean was very helpful. He was sure to explain the reasons behind his advice. In addition, he used a visual. when it was clear that I was unsure about some of the information...he patiently went back and reviewed the information. Also, since I might forget some of the info... he wrote down particular numbers.When I called back later in the day, he was quick to engage in the conversation and again, responded as if he truly cared.
dottyb291
Aug 18, 2010
Sean was very attentive and helpful. He minimized my wait time and answered all my questions honestly. He offered to help me when the orered part came in and asked if I wanted to come in on one of his workdays and told me which day he is off so that I wouldn't come in on a day he wasn't there.
papi23
Aug 17, 2010
i gave this rating because i got great service.. sean de silva did a great job and he provided me with exelent service..i recomend him to every customer that walks in..i also like how determined he was on helping me out with my problem and did a great job with my car...
Mary F.Connolly
Aug 16, 2010
I am an elderly lady and purchased my Honda here in 2004.I only have 30,000 miles on it and I must take care of it, so I continue to go to Boch Honda for oil changes, check ups, stickers,etc. I have met Sean DeSilva who has been very kind and willing to explain everythingto me, knowing that I don't know a lot about cars. .Also, if something needs to be replaced or repaired, he is willing to show me the damaged piece. I hope Sean stays at Honda as long as I need help and longer!
Odyssey2010
Aug 16, 2010
We recently bought our first Honda and I have this feeling we might be buying Honda's from now on! We had a great experience at Boch Honda. Scott Moran was great to work with and even though we went in there considering buying a used car, he took his time talking with us about the incentives Honda was offering and the advantages of a new car, and sure enough we drove off very happily with a 2010 Honda Odyssey. We couldn't be happier with our purchase. Now if only Boch Honda were closer to us for Service, that would be even better!
maxmaclaren
Aug 16, 2010
They had a large selection, were very helpful about explaining the details of the cars, and the advantages and disadvantages of each. Isaac is a good person to talk to, he showed me cars that appealed to me, and pointed out positive and negative features that I wouldn't have thought to ask about. It was clear that his goal was to find me the right car, and I never felt pressured into anything. That is rare enough that I think it is worth taking the time to write a review.Also, their service department was fast and effective as well. And free water on a hot day doesn't hurt.
cathy6
Aug 16, 2010
I did a review on the dealers a few months back to buy a care for my b-day.Sales person I connect with was Scott and he work with me and my car search until I was ready to buy my car.On the day of arrival he was on time, customer service was great. He took his time out with all details about my trade in, new and used car.At the end of that visit we were able to make a deal. He is a wonderful hunk and I would send any one to him.C.
spicem323
Aug 15, 2010
I went to Boch Honda in search of a used car at an affordable price. What I found when I got there were a host of great cars to choose from and excellent sales people there eager to help. I ended up choosing a 2007 Honda Accord at a resonable price. The salesman took me on a test drive and I knew this was the car for me. The whole process was painless and efficient the Salesman was very helpful and informative and did more than what was required to ensure that I was happy with my experience. Id recommend Boch Honda to anyone who is interested in buying a quality vehicle at a great price without the hassle that is commonly associated with buying a new car.
hondaguy12345
Aug 13, 2010
I leased my first new car from Boch Honda and the experience was painless and enjoyable, and it only took one day to go from showroom to car in my driveway. Thom and the salesperson drove the car to my home with a full tank of gas in the tank. I would definitely do business with Boch Honda and specifically Thomas Grover again!
pscul38
Aug 12, 2010
I recently purchased a 2011 Honda Pilot from Boch Honda and Ed McIntosh was my sales contact. From the get-go, Ed was helpful and friendly ready to answer any question and eager to help us find the right car. After two trips and two test-drives we found our car and agreed on a fair price. Ed was extremely thorough throughout the entire process, following up with us when our car arrived at the shop and having it ready to go within 24 hours. I would wholeheartedly recommend Ed McIntosh as a well-informed and accomdating salesman.
linzh14
Aug 12, 2010
Both my husband and I were very pleased with the customer service that Ed McIntosh provided. He was extremely cordial with our needs to test drive several models of the Honda Pilot. He always had one ready to go as soon as we arrived to the dealership, which was nice especially being 7 months pregnant and never having to wait. Ed was also very prompt to answer whatever question we had. After we purchased the Pilot he had the vehicle ready to go when we came to pick it up 24 hours later. Upon leaving he was very thorough when explaining the manual. Very Happy with our purchase and I would strongly recommend Ed as a point of contact to friends and family in the market to buy a Honda.
sbrine23
Aug 11, 2010
It was great working with Mark Walker. He greeted me at the door when I first walked in. I had an idea of what model of car I wanted and Mark found one on the lot for me. We test drove the car and settled on a fair price. I was very happy with my experience at Boch Honda.
JD2005
Aug 9, 2010
Mike was great, friendly, and made the car buying experience much easier. He hustled around for us throughout the entire process getting us the information we needed while all along a great helpful attitude. The sales manager was a bit more stressed but nonetheless, helpful. The entire car buying can be such a painful experience, I have been through it many times by now. Boch Honda was not perfect in every way - that I would love to see from any dealer, but they were solid with us. Mike was a big help and put a good face on Boch.
Lauralou
Aug 9, 2010
I took my 2006 Accord here because it occasionally failed to start. The service deparment replaced the starter and charge $950. The next week, the car again failed to start. I broght the old starter to another independent repair shop, who informed me that the old starter was fine. I returned with the perfectly fine old starter to Boch who refused to refund my money, claiming that "electrical parts were not returnable". I consider this robby.
HananeAzzaoui
Aug 9, 2010
My experience at Boch Honda was very pleasant. From the moment I walked into the front door I was treated as if I am the most important person there with everybody that I came in contact with. Everyone in the dealership acknowledged my presence at any given time and asked if I needed help. My salesperson John helped with all my questions (trade in, monthly payment, etc) and worked really well with his management team to negotiate the best deal for me. I also received follow up calls to see if I was satisfied with my visit at the dealership. I would definitively recommend your dealership to friends and family. Boch Honda you really exceeded my expectations!!!
oneman
Aug 9, 2010
My wife and I had a great experience purchasing our new Honda Accord. Our salesperson, Lia, was friendly and extremely knowledgable. She was able to answer all of our questions and concerns. I would recommend Boch Honda, and I certainly would suggest you look for Lia when you're there.
Patriciasmith
Aug 9, 2010
I had purchased a new Honda from Boch Honda. I just wanted to take the opportunity to express both mine and my son's gratitude for the friendliest and most professional manner your dealership extended to us. I have to admit that purchasing a car at Boch Honda with sales professionals such as yours was one of the most gratifying experiences I have had. Our salesperson Debronzo took his time with us and was patient - to be sure we got the right car for our needs. The finance department was pleasant as well. I can honestly say that although we live a little over an hour drive away, we would not hesitate to return to Boch Honda to purchase another vehicle in the future. Thank you for a wonderful deal and experience. HIGHLY RECOMMENEDED
prpro82
Aug 8, 2010
We purchased three vehicles from Boch and each time been very happy. We went there with a somewhat difficult situation, but they were still able to help us get a great vehicle. Thanks again and we will recommend the dealership to anyone needing a new car.
Teagzach
Aug 2, 2010
We agreed to purchase a 2011 dark cherry red Pilot. When we went to pick it up there was a huge dent in the front quarter which was touched up with bright red paint. There were interior light covers missing and the lights were broken. There were several other scratches throughout the car and the interior was covered in pollen. The car was obviously left out for quite a while with it's windows open and was never thoroughly cleaned. Marc Heroux was our salesman who obviously didn't check the car over before us picking it up. He summoned Manager Joe Semi who was obnoxious and could have cared less. We went to pick out another car on their overflow lot. There were approximately 60 pilots all backed into each other and into the rear fence. There was almost no room to walk between the cars and several were damaged. Typical car dealer who was too anxious to take our money and forgot who we were once they got our money. We paid the taxes and fees with our credit card and two weeks later we are still fighting for a refund for a damaged car we never took possession of.
betsy levinson
Jul 29, 2010
I have always had eager, friendly service people, but Sean De Silva stands out. Had odyssey serviced yesterday and service area was short on Service Consultants, probably due to vacations, and Sean was "out straight". But he was perfectly composed, efficient, polite and friendly, apologized immediately for the wait encountered to start the write-up of service requirements. I had a number of things done, including handling two "recall" notices, and estimate of time was on target. Sean is a large part of why my rating is "great". Thanks, Sean!
avishnikin
Jul 28, 2010
My car had leak. The diagnose was correct and they fixed that issue.Price is decent for this type of work.Sean is a great person who I worked with. He explained clearly about issue. He is very helpful and responsible. He has talent to work with customers. Also I want to say THANKS to all personal who do this job.
naxos123
Jul 28, 2010
Went for my 1st oil/filter change (bought an Accord recently)...Sean got me in and out, no problem!Didn't have to make an appoinment... just drove up,(in between sales calls..), and got it done!Quick, friendly, and efficient customer service!Love the wifi also!
Hourigan
Jul 28, 2010
Both Dan and Sean are friendly and try to expedite my visits to the service department as best they can. Yesterday I was in for a first oil change on the newest of our two Pilots and I was pleased with the speed with which the work was done. Sean also addressed another concern and assured me that the part would be ordered immediately. I always try to ask for Dan (and now Sean) whenever I arrive at the service department. I know I will be well taken care of.
jackflynn
Jul 27, 2010
Sean DeSilva is a credit to this dealership. Sean is always professional, articlate and polite. In conversation with Sean I learned that he proudly served our country as a Marine. It is clear that his military training and personal commitment are the foundations of his success. Great job Ernie Boch Jr., you have landed a great american and one who believes in delivering service with a smile.
nm276789
Jul 26, 2010
Last Sunday I went to the dealership, having the thought of buying a new vehicle. I had spoken with a sales rep. Brendan Feeney about a Camry and he mentioned some more competative prices than other dealerships were offering. Upon arivving there was no definite I was going to purchase a vehicle. Robert Ross was the game changer and really sealled the deal. He was very professional and in my opinion seemed honnest and was not "pushy" at all. At other dealerships in the area i felt like a little baby bird being attacked by hawks. Robert was able to help me come to a solid price agreement with the finance office. He did very good going through the entire vehicle with me showing everything it came with before i drove off. He contacted me the next day seeing how things were going and let me kno when i was going to be able to come get my registration. Very good experience overal and would reccomend this dealership and Mr. Ross to my buddies.
usabradley
Jul 20, 2010
We recently purchased a Honda Pilot from Rik Turner, with the help of Brad in Finance.We were amazed with the high quality of every aspect of their work.We are thrilled with our purchase and we will recommend Boch Honda to all of our friends and family.Great work guys!
mikeyakine
Jul 18, 2010
Received excellent service from Sean Desilva. He went above and beyond to address a problem with my 2008. More details included in automated surveyThank youMichael Yakine....................................................................................
trukfr8
Jul 18, 2010
I went into Boch's "express service" at 3:30pm on sunday. The so called "express service" is open sundays until 5pm. At 3:30pm I was turned away from getting a simple oil change because the service advisor said they were "done" doing oil changes for the day. The so called "express service" sign out front of the service bay is deceiving. It says open until 5pm on sunday with 55 bays open for service. I will not be returning to Boch Honda for any service in the future.
maddie195
Jul 17, 2010
My husband and I worked with Tomy Ryback who was a great help to us.He was very patient as we worked our way through a deal that was not easy.He was great with our children and us.We will be sending many new clients to Tom Ryback in near future
fsn7890
Jul 16, 2010
On the morning i arrived to have my truck serviced i came it was very busy. i think everybody had the same idea as me to get in early and get out quick. I was there about and hour and a half which seems like a long time for an oil change but considering the amount of customer's that should up at the same time i think your staff did a good job in getting my car serviced in the time it took. The gentelman that checked me in was was very friendly and very informative. The time i spent in you waiting area was very pleasant i watched TV and had coffee and a muffin and it was very good. my hour and a half past Very quickly. Your staff did a good job i look forward to having my truck serviced there again.
mginns
Jul 14, 2010
I worked with Marc Heroux who could not have been nicer. I had put in an offer online and Marc had the car ready for me to view and test drive when I arrived at the dealership.He listened to my concerns about the car (brakes made noise)and did not try to brush it off. He also did not try and pressure me in any way. He showed me only the cars that were similar to what I wanted. After all the paperwork was done he told me to contact him directly if I found any other problems with the car and he would have them taken care of when I came back to pick up my registration. A couple of minor things did come up and true to his word he had the service people take care of them and he even advocated for me on an issue of replacing a light I had not noticed was broken until I few days after I brought the car home. He found another model on the lot and had it replaced at no charge to me.
mgioia
Jul 12, 2010
I have purchsed a number of vehicles over the years and I don't usually enjoy making the new purchase. These guys did an awesome job from the start to the finish. My salesman Rick Petroff was informative and took care of all the details. Marc Schloss the Sales Manager made this purchase a pleasant experience and it was a great working with these guys. Finally I had to see the Business Manager Hayden Ali and I have not had anyone better than Hayden. It was really easy finalizing all the paperwork and he was very thorough. What really impressed me with these guys was, it was the end of the month and even after they had the sale they pushed hard to get my vehicle ready with 24 hours. I had a lot of extras that had to be put in my Honda and I thought there was no chance of getting within the next couple of days due to how busy they were. My vehicle was ready the next day and I was extremely impressed with the entire buying process. Boch's team performed well under a lot of pressure and I didn't have to feel any of it!!!!Thank you,Mark Gioia
nick6ixx
Jul 11, 2010
I would have to say that my experience at Boch Honda in Norwood MA was outstanding. The Sales Person, Amine Abad was very helpful, informative and courteous. The General Manager Mark Doran went above and beyond my expectations to give me the best deal possible. The Finance Director, Geoff Ewell was very down to earth and never tried to push me or pressure me into something I didn't need or want. I left Boch Honda feeling great and with a smile on my face because of the way I was treated and also because I was in the exact vehicle I wanted for the price I was looking to spend. That was a first for me and because of that, they have a life long customer. I will never go anywhere except Boch Honda in Norwood MA.
Shannon Harley
Jul 11, 2010
When me and my husband came to Boch Honda to look for a new vehicle,we met by Rik Turner,who proceed to take us through one of the most pleasant and informative car buying experiences i can remember.It's all too common to run into obnoxious car salesman who only want to get your signature and their commision as fast as possible.Rik Turner proved to be a wonderful exception to that cliche,and he has ensured that we will be coming back to your dealership for years to come.Thank you very much!!!
skhang2000
Jul 10, 2010
Hello,Sean was great and very friendly. I had the utmost pleasant experience while I was waiting for the service. I would recommend my friends to buy or service their Honda ther Boch Honda. In August or September, I am looking to buy another FIT. We bought our 2010 FIT some time in March 23, 2010. ThanksSavy K Hang
gtassina
Jul 10, 2010
Ed was fantastic to work with. He was not pushy at all which made my wife and I more comfortable and willing to open up. We didn't feel like he was the stereotypical "used car salesman". The negotiation was fair. My only suggestion that would have made the experience better is if we had an idea of the financing before we bought the car. It is a little backwards to buy a car at a price not knowing what interest rate you will get since most of the time people are worried about the out of pocket expense per month. You might be able to sell a higher dollar car if the buyer knew that they were going to get a lower interest rate, etc. I would buy from Boch Honda again.
branden42
Jul 10, 2010
We went to Boch Honda, Norwood to buy a new Honday CRV. Our salesman Bob Fenerty was very helpful and informative but never pushy. It made the overall car buying experience very pleasant for a change. I would surely buy another car at Boch Honda in the future.
bwalsh
Jul 8, 2010
He treated myself and daughter so good I would and will recommend to all my friendsI thought he explained everything to us and when we picked up the honda civic he went thru the car and explained everything The sales mgr was great also and no presure at all thanks
megannkel
Jul 6, 2010
This is my 3rd lease, and my 3rd Honda Pilot with Boch .I met with Michael McShane , Mike is a pilot in is off time and I am a flight attendant what more can I say everything fell right into place on Tues and on Wed. night I Had my new Pilot, Mike was very professional,very informed and answered all my questions, and when I came back to pick up my new car Mike had all the paperwork ready and went thru the car with me in detail, pointing out all the new features,on the 2011 Model. I love my Pilot. Thank You Mike McShane
george labarr
Jul 6, 2010
Had a good experienced when i bought my new car,the salesperson,Rik Turner is awesome,he knew everything i asked about cars and giving me satisfying answer.Yes,i am strongly recommend Boch Honda to my friends and family and tell everybody i know how happy i am leaving Boch with my new car and got a reasonable priced.
doctorsuze
Jul 6, 2010
This is truly the best car dealership in New England! I've been to many shady dealerships with horrible customer services and vowed I'd never go back to any of them again, but Boch is absolutely different than all the other dealerships. No wonder they sell the most Hondas on the planet! I honestly think I've met the BEST sales consultant ever (Mina Morkos). Mina is such an outstanding person to work with. Not only is he professional, friendly, hardworking, but he is very personable and has a great sense of humor! (Who wants a consultant who has no social skills and can't even laugh at any of your jokes?) He understands what OUR realistic goals are, and tries his best to find you the best vehicle and price that suits your needs. He is very honest with you, unlike all the shady dealers I've seen at other dealerships. I will no doubt refer all my friends and colleagues to Mina at Boch. I walked out of there with 10 pounds less of car-worries and a huge smile on my face. Make sure you ask for Mina when you go to Boch Honda!
Lorraine Nye
Jul 4, 2010
Was a great sales person!! Very responsive !! I just can't afford the monthly payments so I decided not to purchase at this time.....If I was to purchase i would get a Honda as I feel it's the best car on the market ......Boch seems to have the best prices
Mobile
Jul 2, 2010
Excellent Service from this Man to my Wife and IPaul and Ann Gookin - Yesterday and Last week2007 Odyessey on a Recall2011 Pilot Rear Door Problemvery good at explaining all aspects of our vehicles and what was going onlots of knowledge and gave us 150% effort Thank you Paul and Ann Gookin Foxboro, Ma. 1-508-543-2938
cdmealey
Jul 1, 2010
I leased a 2010 Honda Pilot from Boch this June. I worked with a very pleasant sales person named Eric Silva. He was fantastic to work with and went above and beyond to make sure that my experience with Boch was agood one. He was informative, diligent, and went out of his way to answer all of my questions. Their finance manager did a great job and was also great to deal with. Eric gave me a time to pick the vehicle up and called when he knew they were running 15 minutes behind so I would not have to wait. When I arrived, he took the time to go over the whole vehicle so I would know where everything was and I could operate the vehicle safely. BTW - what great features in the Pilot Touring!! It is clear to me that Boch Honda has at least two great employees that clearly care about their customers. I would refer anyone I know to Boch because of my great experience so far.Thanks Eric!Cindy MealeyKudos to
riorio
Jun 20, 2010
I just returned from Boch Honda a few minutes ago after pricing a 2010 Honda Accord 4 cyl w/o Navigation. I went there after receiving an internet quote of $22,898.00 and an additional charge of $299.00 documentation fee. I had also received two additional quotes of $21,498.00 from Silko Honda and Weymouth Honda. Silko had the same documentation prep charge and Weymouth's was $60.00 cheaper at $239.00.My curiosity got the best of me since Boch Honda states in their advertising and on the email they sent me that they will never be undersold. In speaking to the salesman he quoted me $24,500.00 for the exact same car they quoted at $22,898.00 over the internet...a difference of $1,602.00. I mentioned to them that they had already given me a lower quote for which I could show them the email and also the quote from Silko. They got furious with the fact that I was comparison shopping and that they would NOT meet the quote of either Silko or Weymouth. It should be noted that none of these quotes considered my trade in. I should mention that we purchased another 2010 Honda Accord V6 w/Navigation from Weymouth Honda just two months ago at a price that no one could match.I just received a phone call from someone at Boch, again saying that the deal I am getting is much less than Boch can match to which I replied "Boch had better change their advertising because they are lying to the public with their claim of never being under sold". He stated that he would talk to his sales manager and discuss my experience and call back, which I doubt since I told him that I would never deal with a dealership that is not factual in their advertising.I recomend that anyone in the market to buy a Honda Accord contact either Silko or Weymouth for a much better deal. If you wish to contact me via email here is my address riorio1atverizon.net
FrankC1224
Jun 18, 2010
Was referred to this dealer by Kelley Blue Book and they were quick to respond online and gave me the best price quote of three dealers. I was even more pleasantly surprised to find that the dealership was excellent, the selection was great and the staff was extremely helpful and low pressure selling. I would rate this as my best new car buying experience ever.
Kerri
Jun 17, 2010
My husband and I recently leased two new vehicles through Boch Honda. We had leased through Boch before but this experience was much better thanks to our salesperson, John McDermott. John was very knowledgeable and helpful when we first met with him. He was not pushy and really seemed to have our best interest in mind. He worked with us to get a good deal on our cars. When we came back to pick up our vehicles, John had all the paperwork ready. We were confident that nothing had slipped through the cracks. He took the time to show us all the new features on our cars and even helped us set our favorite radio stations and connect our phones to bluetooth before we drove away. If anyone is looking for a new car and wants to work with a salesperson who is considerate and not pushy in any way - we would highly recommend requesting John McDermott at Boch Honda. He will work hard to make you a happy customer!
David Zhen
Jun 11, 2010
I recently bought a new Honda CRV at Boch Honda. Amine Abad was my sales person and he was excellent. He was extremely helpful to me in finding the exact car i wanted. He was friendly and made the process of buying a car very easy for me. After test driving a car and taking me to a different lot which had the color CRV that I wanted, he immmediately began to get an offer from the manager. he was very straight forward and thoroughly explained everything i would need to know. so, this why Amine was a five star sales representative.After making a deal, I spoke with Hayden Ali about financing. He was also very friendly and helpful. He explained everything in a great amount of detail, and also did not try and get me to pay for any warranties that I would not need. Overall I had a great experience at Boch Honda and I would recommend Amine Abad as a sales person to anyone interested in buying a Honda.
kmckenna7
Jun 6, 2010
Great experience. Quick Service. And open on a Sunday! Can you believe it? I was only able to read one chapter in my book before the associate came in and told me that my car was finished. Got most of my day back, and an oil change to boot. Great experience.
yuehan
Jun 5, 2010
Great experience (as always) we had when purchasing another new car. Both salesperson (Lenny) and his manager (Paul) are very friendly. Negotiation is fun and very smooth as we both understand that dealer needs to make profit and cutomer wants to have a better deal. As long as I want a new Honda, I'll stick with this dealer.
meesh1025
Jun 1, 2010
As a first time car buyer my experience at Boch Honda was excellent and I will definitely recommend them along with Kevin to anyone looking for a car. Upon greeting with Kevin he was friendly and accommodated my needs in my car search. I left there with a great car, and had all the information I needed about everything that I needed to know. Kevin also did a great job following up with me, and I feel totally comfortable contacting him if I have any questions about my car. If you are looking for an excellent car, dealership, and dealer than this is the right spot!
afireball
May 29, 2010
Chris was a very good salesperson to work with. On my first visit to Boch, I informed Chris that I was in an information gathering mode on a Honda CRV EXL and not going to purchase that day. He was friendly, courteous and had/has a sense of humor. He suggested a test drive where he could show and explain the features. We did that and after the drive, he answered all my questions and did not push towards trying to make a deal.Chris did a followup phone call and after I had some pricing in hand I told him about the "best offer" I had. He followed up and offered a price that was slightly below the "best."We set up another meeting where my wife and I both went to Boch Honda so that she could test drive the vehicle, etc. Chris was MOST accommodating in insuring that we had all the information we needed to make the buy decision.Although I have given the dealership a 5 for price, that was on the new vehicle. As usual, trade-in became somewhat of an issue and although there was some "pleasant negotiating" with Chris on the trade, I thought it was a tad low. C'est la vie!Regardless, Chris handled all aspects of the deal very professionally. Our experience with the business office (with Robert - but I do not remember his last name) was - believe it or not - pleasant!FWIW, my wife has a 2008 Odyssey purchased at Boch. She goes to Boch for service and is quite positive about the service folks.Overall, a very good experience with Chris and Boch Honda.
wandaCRV
May 25, 2010
Hi Ernie, Just a quick note to let you know what a Great team you have at Boch Honda! I bought a new CRV and it was the best car buying experience ever!! Special thanks to Howie Charnitski, Mina Morkos, and Hayden Ali. I will recommend them to all my family and friends... Thank You,WandaP.S. I forgot to tell you That MINA MORKOS came in on his day OFF so I could pick up My NEW HONDA CRV 2010. MINA MORKOS Exceeds commitments to ensure customer satisfaction.
kidzontherun
May 22, 2010
well at first my visit was not so happy go lucky i drove my car in for service and stood at my car for 15 min waiting looking for someone to help me when here come sean like super man and take me from this help lees situation in less then 5 min i was sitting in the waiting area with coffee and a muffin i just brought my car about 3 months ago and my seat was cumming apart at the seem i could feel the metal on my back so about 15 min later my car was done and the part was being ordered but just to my luck my warranty would not cover it so again sean worked his magic and the next day i brought the car in for the work to be done after speaking with sean he informed me that they would do the work for FREE i don't think anyone at that service counter could have done a better job at working for the customers at boch well my advice to anyone going for service see sean i know that means more work for him but i know he would not mined at all thank you sean
sherwynrocke
May 20, 2010
I have given Boch Honda this rating for one reason, and one reason only. Sean De Silva. I was extremely happy with his Customer Service, Quality of Work, Friendliness, Overall Experience and Price. I'm a very busy person, but I took time out of my day to write this. I hope you folks recognize him and appreciate what he does for you company. He is a valued employee and many customers know it. I overheard someone talking about Sean in the waiting area about how pleasant, friendly and helpful he is. All in all, you folks are lucky to have him on your team. A+++++++ customer service.
tlstrom
May 19, 2010
I went to Boch Honda because my husband had such a good experience with Steve Winnett whom he had leased an Accord with a few months ago. We asked for Steve, but he told us he was going to be busy with another customer for too long and he didn't want us to wait, so he introduced us to Tenia. I was impressed by that and she was terrific. I test drove a CRV which I thought would be too much car for me, and then the Fit which I worried would be too small, but it was perfect. Tenia was knowledgeable and appreciated what I was looking for and how I felt in each car. While I had done a lot of reading prior to this, I thought Tenia gave me the information I needed to make the decision to buy my first new car ever (I'm 58!). Although, we hoped to pay a bit less (maybe more for our Subaru trade-in), I would absolutely recommend Tenia and Steve and Boch to anyone. Everyone else in the dealership was very friendly and constantly offered us water while we waited, which seemed funny after a while, but I really appreciated the hydration!I love my new Fit!
kateycom1
May 17, 2010
First of all i will say my experience with Boch Honda is Great and the most important of all is the service consultant i have come in contact with and which makes boch honda great too. His name is Sean De Silva. The time frame give, the service and the way he approach me was great and perfect. This has left a perception or a feeling in me that i will always go back to boch honda ( Sean De Silva ) for all what i need on my car. To sum up i will say a big thank you to Sean De silva for taking good care of me whiles i was there. He is a Great Service Consultant.
Bruce Dean
May 15, 2010
After waking up three mornings in a row to find a dead battery in my Accord, I visited the Boch service department. The Service Advisor, Sean DeSilva, immediately sensed that there was more to the story than a bad battery. Sure enough, after a four hour fuse-by-fuse examination of the electrical system by a technician, using a multimeter, a short circuit was found within the vehicles AC system that resulted in a constant draw of 2.3 amps even when the AC was off. Both Mr. DeSilva and the technician were most diligent in seeing that the problem was fixed. Parts had to be specially ordered and, because of Mr. DeSilva's efforts, they arrived the next day. The car was out of warranty so it cost me a bit but, all in all, I am very satisfied that the problem was identified and remedied as expeditiously as possible. Mr. DeSilva followed up with me the day after the repairs were completed to ensure that all was well.
jtucker
May 12, 2010
My husband and I could not have been more impressed with our experience at Boch Honda of Norwood. We had driven the same Camry for 14 years, and it finally quit. We had every intention of buying another, but stopped at Honda to compare. The sales people were not like other "sharks" we had experienced and gave us plenty of time to look around on our own. When we finally needed a salesperson to talk with, we had the privilege of meeting Mr. Isaac Jordan. He was amazing from the beginning! He is friendly and warm, yet professional and remarkably informed about his product. Isaac patiently explained every facet of the cars that we looked at, and really took his time with us. He was never pushy or aggressive, yet it was easy to see how much he believed in Honda. When we were unable to find the Honda accord coupe ex in white we had to look at one that was an ex-l, and a bit out of budget. Mr. Jordan, along with his managers worked for hours on helping to put together a deal that we could manage comfortably so that we could get this dream car. We just love it, and couldn't say enough about the company.
eyecat
May 12, 2010
John knew everything there was to know about the vehicle we wanted to purchase. He treated my family well. He had a professional attitude. He was personable and a pleasure to work with. He was on top of everything and I would definetly go back to him again.
dick0642
May 12, 2010
Great saleslady. yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy
aalexaa
May 10, 2010
Mike McShane was AMAZING to work with. He was an excellent listener and took the time to really help us find the vehicle we wanted. His patience and dedication really made the entire process easy for us. Mike made sure the car was ready, inspected it for us, and showed us the ins and outs before we took of. I appreciate the fact that Mike walked us through the service department and even introduced us to a few of the people that work in the department. This was great because it made us feel important and it made us realize that we would like to come to back to Boch for our vehicle service. Mike truly made us feel comfortable throughout the entire process and was willing to spend MANY HOURS going through the paperwork, color choices etc. I can't say enough about Mike and I would recommend him highly to anyone looking to purchase a Boch Honda! Thanks Mike for making our experience with Boch a perfect one!Thank you Boch for getting us an incredible deal for our new Pilot. We appreciate your willingness to work with us on our trade-in vehicle and are truly pleased with our purchase! Alexa and Jared
ladycop54
May 9, 2010
I am a fourth time Honda leasee and I have enjoy everything about working with Boch Honda. Everyone was wonderfuL from the moment I walked into the showroom. I especially enjoyed working with Chris Gaudreau, he was a fabulous salesman and so very personable. From the minute we met to the minute I left with my beautiful 2010 Honda Civic he was a joy. Any person lucky enough to have Chris meet you at the door is in for a wonderful experience.Thank you Chris and best of luck with you future at Boch Honda....Susan Devane
lhewitt
May 9, 2010
Sean went out of his way to make sure I was satisfied with the warranty work done on my 2008 Honda Odyssey. He followed through when others had dropped the ball. He also made it easy to have the recall repair done on my parents car without have to make extra visits.
lfireman
May 8, 2010
Sean DeSilva is extremely knowledgeable and dedicated. He bent over backwards to accommodate my needs. I needed to leave the car and pick it up after closing. He called to tell me exactly where it would be, where the keys were, etc. In short, he's great!
cohalloran464
May 6, 2010
Overall I had a very friendly and efficient experience with the Boch Honda Service Department. My car was serviced in a very timely manner. Helpful information was provided regarding the appropriate timing of future servicing for my 2009 Honda CRV by Sean DeSilva.
jsull
May 6, 2010
I recently bought a new Honda CRV at Boch Honda. Amine Abad was my sales person and he was excellent. He was extremely helpful to me in finding the exact car I wanted. He was friendly and made the process of buying a car very easy for me. After test driving a car and taking me to a different lot which had the color CRV that I wanted, he immdeiately began to get an offer from the manager. He did not play games and he was very straight forward. He even picked me up on the day I got my car and thouroughly explained everything I would need to know.After making a deal, I spoke with Hayden Ali about financing. He was also very friendly and helpful. He explained everything in a great amout of detail, and also did not try and get me to pay for any warranties that I would not need. Overall I had a great experience at Boch Honda and I would recommend Amine Abad as a sales person to anyone interested in buying a Honda.
john pitha
May 4, 2010
I have spent six months shopping for this car. Six dealers in three states. Boch Honda far and away exceeded all my expectations. The people were friendly, knowledgeable and there was no pressure to make up my mind. The selection is without peer. I was looking for an Accord Coupe and Boch had the best selection the best price and the best personnel to work with. I tried to make a deal at two other places and the experience was off-putting enough so that I decided to work with Boch, a hundred and fifty miles from my home. It was well worth the time and distance. After all, if someone told you they'd give you a thousand dollars to drive a hundred fifty miles, you would do it, wouldn't you?
bforish
May 2, 2010
Went to Boch Honda to shop for a new car. When we arrived we were immediatly bombarded by sales people who all greeted us, but for some reason weren't able to help. So after waiting about 15 minutes, someone finally was able to help us. I don't remember his name, but he was a sales associate in training, and to be honest, was the only nice one there. So after talking for a bit, I decided to test drive the Civic SI. After the test drive I told him I would have to test drive some other cars to decide on which one to pick before buying. This is when the "sales manager" came in. I told him I was happy working with the other associate, and that I would not be purchasing a vehicle today, but he refused to leave. He kept asking me to "give him a number." And to which I said I was just shopping and had to compare other cars before I settled on a car, to which he responded "what are you doing here then." This is the point when we got up and walked out. I told the sales associate I'd be glad to work with him in the future as long as his snobby sales manager didn't get the sale. After this, I got about 2 phone calls a day for the next week telling me about all these great "deals" and "whatever number I had in mind, they could work with". I told them to stop calling me, I was going to shop elsewhere.Unless you know what car you want and don't mind dealing with snobs, I'd go somewhere else.
eulad
Apr 30, 2010
Purchased a Honda Pilot. Salesman Tom Ryback was very friendly and accomodating. The deal was fast and smooth. Cut right to the chase. I had purchased a Honda there before, but this time it was most pleasurable. I will seek Tom out next time I need a car.
emburns23
Apr 30, 2010
I went to Boch to look at the Honda Pilot - I had gone to another dealer the day before and had a less than appealing experience. I wasn't planning to buy - I purposely didn't even bring the car that I was planning to trade in.However, Alberto approached us and asked if he could be of assistance. He was friendly and seemed to be very honest. He let us know that it was the end of the month and he'd be able to get me a "crazy" deal. I was skeptical, but willing to listen. He didn't have exactly what we were looking for - a Pilot with navigation, but he immediately offered alternatives - installing navigation separate (something the other dealer did not do). We began to crunch numbers and Alberto was extremely helpful throughout the processes and we ended up making a deal.As part of the deal, I was having navigation, security and an auto-starter installed. He got me through that process quickly and easily. Getting me an early appointment and providing me with a rental car for the day. Alberto was also readily available every step of the way - coming in on his day off to make sure my car was set for pickup.All-in-all it was a very plesant experience and because of Alberto's excellent customer service, I would undoubtedly recommend Boch Honda to my friends and family - he really sealed the deal for me.
gailmarie
Apr 28, 2010
I purchased a 2010 Honda Insight yesterday from this dealership and it was the best experience I have had buying a car. Rik was very informative, but not pushy. He took his time with us and gave me time to think about what was the best choice for our family. Rik was very easy to talk to, and made the experience enjoyable. Eric was amazing too. He was very helpful with working out our payment arrangements. Eric was very professional and friendly, and we felt we were well taken care of by him & Rik. I will definitely recommend this dealership to family and friends. Not surprised they sell so many cars.
NewEnglandPatriots
Apr 26, 2010
My husband and I recently purchased a 2010 Honda Accord at your Norwood location. Our sales consultant was Chris Gaudreau. We had visited another dealership and were undecided as to what we really wanted. Chris went above and beyond our expectations with his knowledge, professionalism and genuine nice guy quality and made our decision easy. What was most important is that Chris did NOT oversell and gave us room and alone time to think and talk about our purchase. He answered all of our questions - which were many. His patience level with me in trying to figure out the "dashboards many buttons" was astounding. We bonded immediately with Chris' easy going manner and great personality. Because of Chris I will always be a Honda customer and when asked about your dealership in the future I will recommend him to everyone. Kudos to Chris and to you for having him on your team. Thank you. Barbara
Raydiddy
Apr 25, 2010
High my name is Rayorfd BrockJust wanted to coment on the excelent serviceI recived by Mr.Sean De Sivahe,s alway's very helpfull and allways tries to find ways to save me money alway's honest funny and very attentive to the customes need's.
psv
Apr 25, 2010
I bought my car a year ago from John and he made it the best buying experience. I have returned to Boch since for service needs and John has always ensured that I am seen right away and that everything goes smoothly with all my service visits. Desiree was also so helpful with the paperwork and has been very accommodating with all my questions and concerns. I couldn't have asked for a smoother buying experience and will definitely recommend John to all my friends and family.
cquach
Apr 23, 2010
My husband and I are loyal customers of Boch, mostly Honda's. We brought back my sister in law to buy an Odyssey. John was very nice and helpful and Mark the sales manager did not make us feel bad for neogotiating hard. We always recommend other friends and families to Boch Honda. My husband and I return everyyear for either a new lease or a trade-in of our own vehicle.
justin8383
Apr 21, 2010
My wife leased a vehicle from John Back about a year ago we were very impressed with his attention to detail and his knowledge of all honda vehicles. Recently I was in the market for a new car and decided because of the outstanding service I received from John and Boch Honda that i returned and leased a second vehicle for myself. Thank you to JohnMcDermott and Boch Honda for making my buying experience a pleasurable one.
nalinsilva
Apr 20, 2010
Overall this dealer is good in terms of customer service and quality of work. Specially worth mentioning is Sean De Silva. I went in recently for a Guidepoint problem. He usually checks for vehicle repair/service history and recalls before starting any work - this is also important for not redoing something unnecessary. He helped resolve the problem quickly and correctly.
4nash20
Apr 20, 2010
I could not have ask for a better sale's person. Heather was very helpful and worked with me not agents me. She worked very hard to get me the truck I wanted for the price I wanted. Bill and Chris were also very helpful in the whole process....I am very happy with my new Pilot EX-L.
JeanneP
Apr 17, 2010
We had such a great experience buying an Accord from Rick a few years ago that we knew we had to go back to Rick when we were ready to replace our truck with another Accord. Rick's forthright and low pressure sales manner made the whole sales experience a pleasure. Managers Geoffrey Ewell and Mark Schloss helped us work through the finance end of the purchase successfully and with a minimal amount of stress. Thank you to all at Boch - we'll be back!
Kim Sheehy
Apr 17, 2010
Brandon Doucette is the best service advisor I have ever had the pleasure of meeting. He has been my service advisor on my last three visits and going forward I will make a point of requesting him. His level of customer service is outstanding and his level of detail incredible. Be sure to request Brandon on your next service appointment and you will see firsthand what I mean. Thank you Brandon!
ladyblue
Apr 15, 2010
Leslie / Aprl 15, 2010My Review of Boch Honda:My experience at Boch Honda was a very pleasant one. Lia and March were very professional and extremely helpful. They helped me find my "dream car. I did not feel pressured in the least. I would definitely recommend this to anyone!!!
John Bane
Apr 14, 2010
I dropped off my Honda Accord Sunday night when the service department was closed. I left a detailed note stating the problem. There is a whirring/spinning noise every morning when you start the car it doesn't do it every time but the first time every day it does.Need technician present when starting the car in the morning so they will hear the noise.I went by Boch Honda Monday morning at 8:15 and talked to Vinny he told me they heared the noise and the car was being repaired as we speak.I thanked him for the attention to my note and Vinny said he would call me when the car is ready I thank him again and left.I received a phone call at 9:30 from Vinny saying the car will be ready after 10:00.The service was really tremendous and was very pleased. Thank You Again John Bane
amoreno
Apr 14, 2010
My daughter bought a Toyota from Boch a few years ago and was happy with her experience... I wanted a Honda and went to Boch... These people give car salesmen a GOOD name... No Pressure... Just Good Prices... They got my purchase... and I would recommend them to anyone I cared about... (By the way, I bought my first used car in 1967, a 1964 Buick Skylark, from Ernie Boch Sr. himself... so I guess I am a return customer...!).
tissnes7
Apr 14, 2010
I am a former Herb Chambers's customer ( this is my third honda) but found out that things r much easier at Boch. fortunately i haven't had much experience with the Servive dept. , BUT my sales asso. Gus Mussa is GREAT!!!!I saw the car i wanted on a Saturday, and i was driving it home on Monday. That's what i'm talking about.
jaw3284
Apr 9, 2010
When I walked into Boch this week, I had been very frustrated by another dealership trying to hassle me about trading in my lease for another one for a large difference in a monthly payment. The other dealership was making it very difficult and I spent almost over 5 hours there and they would still not get me the car I wanted. I called Boch Honda the next morning and even just calling in, the person who answered my call was so pleasant, and soon after I got a call back from them providing me with some lease options. After that, I left early that evening from work to go into Boch. As soon as I went in, I was greeted with a nice welcome and already felt much more at ease. I was introduce to Amine Abad to help me trade in my Honda Civic for a White CRV. Armine sat down with my father and I and went over every little detail as to what I was looking for in a CRV. With such luck, there was one left in the lot. Armine was well educated on the car and showed me every possible feature the car had to offer. He explained it in a way that was easy for me to understand, and not feeling pressured. After I decided I loved the vehicle, I was introduced to Paul Costine to help out on the financial end. Paul was extremely pleasant, and sat down with my father and I and went over all possible options for payments. He made sure I left happy. And that is exactly what happened. I work in customer service, and I think that is so important anywhere. Amine and Paul went above and beyond what I consider excellent customer service, as well as, the whole Boch Honda dealership. Amine and Paul should truly be recognized for their great people skills, and the ability to make one feel at ease while making a big decision as to finding the right car. I have already told friend, family, and co-workers what excellent service I received at Boch Honda. I would recommend anyone going into Boch Honda to ask for Amine and Paul to help them, as I am so satisfied with my car. It can take a lot to please me, and I left completely happy and so excited about new Honda crv. I love driving it already and I couldn't thank Amine and Paul enough!
EricaI
Apr 7, 2010
My experience at Boch Honda was amazing! I found exactly what I was looking for - I had great assistance and didn't feel pushed at all. In fact, my experience was very comfortable with Boch. Alberto, Bob, and Hayden were all very helpful and thorough! I would definitely recommend this to anyone and everyone!!!
HeyItsMe
Apr 7, 2010
I recently bought used Honda Odyssey from this dealer. The sales and other support services was very professional. I had a pleasant and enjoyable experience while shopping car. Sales person Michael McShane was very helpful throughout the buying process. Whenever needed, he was ready to walk extra miles to help us out. He even showed up on his holiday for just accommodating my tight time schedule. I highly recommend him and this dealership.Keep up the good work...!ThanksSanjay
shadpoor
Apr 7, 2010
Rick Petroff was great. He tried so hard to earn my business, it was a busy Sunday afternoon and the show room was full of customers and he could have easily walk away from me and take another customer but he didnt and got the deal done. Great sales staff at Boch Honda and also Paul Costine the sales manager is a gentleman and tries his best to keep the customer satisfied and happy. These people dont ignore customers at all and they truly try hard to earn your business.Please keep up the good job and keep moving more Honda.ThanksFarshad
mrfdmd
Apr 6, 2010
Professional, courteous service with complete transparency throughout the process. The delivery process was very thorough and a complete overview of the vehicle was provided. I look forward to doing business with this dealership again and will change over my service to this dealership for both of my hondas as a result of such a positive experience.
skypeck
Apr 5, 2010
My wife and I went into Boch after shopping around at a few dealerships closer to us. Alberto was friendly and straightforward compared to some of the "typical" car dealer characters we had encountered. We knew exactly what we wanted coming in, and he didn't try to convince us we wanted something else. He either had the answers to the few questions we had about vehicle specifics, or he was able to quickly find out. We were able to get the exact car we asked for at a great price, and Alberto even went out of state to pick it up for us. Considering it was a "locate" from another dealership, the process still went very quickly and he was even available for updates on his days off. We were probably more particular customers than most, but Alberto and the team at Boch left us nothing but satisfied.
marismendi
Apr 1, 2010
I came to Boch Honda after visiting the Mazda shop down the road from them and spending all morning test driving Mazdas 3, 5 and 6. Honda was the second on my list and I didn't get to continue my search for new cars after the experience with the Boch salesman. It was not only hassle free but extremelly helpful and convincing.I bought two cars, mine and my wife's on the same day and paid cash. That's how sure I was of having made the right choice of car and dealer.
Deebsie26
Mar 31, 2010
We started by first obtaining a number of internet quotes then going from there. We received an unbeatable price from Boch. The salesman, Will Krasinski, was fantastic. Very personable as well as very considerate of the fact that we had our 4 year old and our 2 1/2 year old with us. Will wasted no time and moved the paperwork process along very quickly. We knew exactly what we wanted and Boch had exactly what we were looking for. We didn't have to settle on a different color interior as another dealership was asking us to do. When you're buying a new car you should be able to get your first choice, shouldn't you? Will was excellent. He was friendly, and thorough in explaining everything, but not pushy. Great playroom too - our boys didn't want to leave.
Pkoval
Mar 30, 2010
I had purchased my last Honda CRV at Bernardi in Natick, my lease was expiring soon so I took to the road and drove a few other cars that were the size of my CRV, I could not find another car that I liked as well as the Honda CRV I was driving. I heard many commercials about Boch Honda on Route 1, thought we should give it a try.Lenny met us at the door and was very friendly and well informed and quickly knew what I was looking for in the new CRV. He worked very hard to put together a deal we could agree upon. I came into the dealership not expecting to buy the car that day, but when Lenny showed me the car with everything I wanted in the package and the amount of my payment per month worked for me, I purchased the car.When I went back to pick up my new car and turn in my old CRV Lenny asked my husband and myself to get into the new car, he went thru and explained everything about the new car which did take awhile because this car has a navagation system. I was very please with my experience of purchasing my car at Boch Honda. Lenny is a very well informed sales rep. I even got to ring the bell when my sale was announced.PKoval
pmo
Mar 30, 2010
This is my third lease with Boch Honda. I can't say enough about my salesman Steve Saunders. He made me feel comfortable right away and just had such a pleasant way of guiding me through my lease process. He deserves a platinum star!Also, thanks to Paul the manager and Reggie in Finance. I am a very happy customerand highly recommend Boch Honda.
lf57smith
Mar 29, 2010
My experience at Boch Honda was excellent, mostly because of the salesman, Isaac Jordan. I was only planning on looking at the SUVs at Honda when Isaac showed me the Accord Crosstour. I had not planned on looking at any vehichles other than SUVs but Isaac explained the excellent safety and style features. He was very knowledgable, patient and sincere in dealing with my uncertainty and numerous questions. Because I am not technologically saavy, he told me I could come by any time to ask any questions. He even programmed his phone number into the car address book so I could call from the car if I had any questions. I would definitely recommend Boch Honda to friends and tell them specifically to ask for Isaac. Linda SmithWalpole, MA
orchidkm8
Mar 29, 2010
I bought my car at another Honda dealer 4 years ago, but I have serviced it at Boch Honda since I got it. I have always had friendly service, even if the service center was really busy. Sometimes the wait has been a bit long for an oil change, but the waiting room is so great that I never really cared. You have a large, flat screen tv, wireless internet, and complimentary snacks and coffee! This past time I went for service, I dealt with Brandon Doucette. He smiled at me when I arrived, he reviewed the options with me, and basically made it very simple for me. I was a bit frustrated that the warranty company wasn't open when I went in for service on Saturday (in my opinion, one of the busiest car repair days), so I had to go back another day. Not easy when you work two jobs. Brandon made it as easy for me as he possibly could. He made calls to the warranty company ahead of time for me and followed up with me. I took it in, and received the most prompt service I ever have. I was in and out in around 45 minutes. Warranty company paid. $0 out of pocket expense. I will definitely give this dealership my business the next time I buy a car.
Debra Ruddeforth
Mar 29, 2010
This was our 3rd lease with Boch Honda. We came back because we knew Mr. Fenerty would make this process a pleasant experience and we could trust in him as well as Boch Honda. We live on Cape Cod but the trip to Norwood was the best choice and I love my car. We'll be back when my husband's lease is is completed.
ckjp33
Mar 28, 2010
Tom was GREAT! We came in to lease our new 2010 Accord CrossTour and he made the entire process seamless. We had a ton of questions and he answered every one and even gave us more information on the car. Love the car and would highly recommend Tom to anyone looking for a great car at a great price.
biswasdi
Mar 28, 2010
Amine Abad, our salesman, was highly knowledgeable and assisted us nicely. He did make us very comfortable with all the small details of our trade and was able to give us a good deal. Boch has a huge inventory, that really makes me believe that a customer just cannot return without buying a new car. My 3 year old kid also loved the place. We thank Boch and Amine for helping us buy our new Honda Accord.
chris m
Mar 26, 2010
I went in with all intentions of "just looking", after a couple of hours I walked out with a deal. Alberto was great, a salesman, but not pushy. Also, Desiree made the whole credit application process seem easy. Definitely will recommend Boch Honda.
jonka11
Mar 24, 2010
Their service was in timely manner and it was great. i was out from the dealership in time. The sale of my pre owned car was great. I find the best deal i was and Sam gave me a good deal on my trade in car. As compared to a dealership ivisited before coming to boch honda and i will say i was satisfied with boch
sherpagirl
Mar 24, 2010
Great service, very knowledgable salesman. Friendly, helpful and patient. We went in and test drove the Civic Hybrid, the Insight and the Accord. After finding out about the Insight and its environmental superiority, we decided to choose that car to purchase.
g outchie
Mar 24, 2010
Sean made me feel at ease and explained to me the results of the 4 wheel alighmentread out as well as my service history. he also gave me the coupon special for the alighment and honored my oil chsnge coupon. He also pointed out the refreshment areaand I did make use of it----Thank you.
swilbur24
Mar 23, 2010
Ric Turner was the best car salesperson. He knows everything about all the cars, and is very personable. He took the time to explain every accept of the car, and was very patient. I am a tough customer, and Ric made this experience easy. Go to Boch Honda and see Ric!
johnny28
Mar 23, 2010
It was my first time purchasing a vehicle from Boch Honda. My experience was great. Brad Swartz was my salesperson and he was very informative and friendly. He had all the knowledge about the Honda Accord and he answered all my questions. Took me on a test drive and he showed and explained all the features of this car. I would definately recommend Boch Honda and Brad Swartz to anyone I know who is looking to purchase or lease a new car.
matrac
Mar 22, 2010
The teamwork at Boch Honda made my experience there solid and reliable. My salesman, Jim Travers, was knowledgeable, friendly, informative and realistic. He was backed up by Mark Schloss, who earnestly tried to procure the best deal for me for the product they had to sell for my trade. There were lots of factors to consider in the purchase/trade and acquisition of my car. Mark worked hard to set me up with the right style of finance person , and did a great job by choosing Desiree who is fun, upbeat and knowledgeable. She was logical and clear about the add-on products to choose at the end. They all really did work as a team to get the job done. I highly recommend them to purchase a car from. This was the fourth car that I did!
cbadaracco
Mar 22, 2010
This is the second time I bought a car from Boch Honda. I will continue to buy from Boch as long as they employ people like Howard and Lenny. They were very friendly, professional and Patient. They answered 100% of my questions to my satisfaction and I got exactly what I wanted. Top notch service!!! Thanks Guys!!
georgir
Mar 19, 2010
This is my 5th purchase/lease from Boch Honda and they always come through for me. This was probably the best visit. They were expecting us, had everything ready and waiting, in for 5 minutes with Finance...no one wasted our time. Got what I wanted and I'm very happy. I always end up going back to Boch...they really are the best especially for pricing. Thanks guys!
dave1964
Mar 18, 2010
Brandon has been terrific on my past few services at Boch Honda. He he is polite, knowledgeable and offers what ever discounts are available to ease the blow at check out time. Andrew, the technician, work has been outstanding, and on my last service he took the time to give my car a quick vacuum. All and all considered, Boch should feel very fortunate to have people like Brandon and Andrew working for them to keep bringing the customers back in.
sam3116
Mar 18, 2010
I made a 10AM appointment for my first oil change on my new 2010 Honda Fit. I arrived about 15 minutes early but had to wait in line until a little after 10. Once inside I only had to wait a minute or two before Sean came over to help me. He said that they were busy that morning so it might be a longer wait than it normally would be but when I mentioned I had made an appointment he said he would do his best to speed things up. When I bought the car my salesman said my first oil change would be free but Sean said that Boch Honda doesn't really do that anymore but since I was told that then he would honor it. True to his word Sean came to get me after only a 45 minute wait instead of the hour and a half he originally thought. He explained everything that they did to my car including spotting a slight problem with my right rear door that I didn't even notice. All in all it was an excellent experience. Everyone, especially Sean, was very professional, friendly, and effecient. The waiting area was roomy and comfortable with a TV and vending machines. I would definitely recommend Boch Honda to anyone.
mohamed dadoun
Mar 18, 2010
Mike and his coworkers showed a lot care, by knowing the product and giving you the right advice, been dealing with boch honada for the last 6 years and i'll do it for years to come. not only i was able to get the car i want it, i got big money for my trade and greatprice for my new car, couldn't be more satisfied
jemurphy727
Mar 16, 2010
I had two recent visits to BOCH HONDA to get some repairs done that were under warranty and I received great customer service from the Service Consultant, Brian Conroy. Brian reviewed the repairs with me, offered shuttle van service to a local shopping area to kill some time while I waited for my car and he called me as soon as my car was all set. Even though I live in Quincy, I'll be going back to BOCH HONDA for all my future Honda Accord service repairs, because Brian really took good care of me. I highly recommend you see Brian if you go to BOCH HONDA for service!
kareng
Mar 15, 2010
I would like to say that I had a very pleasant experience at Boch Honda. I took my car in for an oil change and the person who helped me was great. Sean DeSilva was the service consultant. He also advised me on when and what I needed done for my Honda. I would certainly recommend Sean as the person to see if you have any questions onservice regarding your vehicle. And I was in and out in a timely fashion.
lpleese
Mar 15, 2010
Brandon really went beyond the call for us! He was personable, friendly, accomodating, reassuring from the moment we met him. He assured continuity of service from our previous visit- picking right up from where we had left off. He offered us a ride and/or directions to local entertainment while our car was being fixed, communicated well with us throughout the whole process so we always knew the status of the repair, explained the billing to us, offered us each a bottle of water for the ride home, and even took his own time to explain features of our car. He also openly communicated that he would always be there for us in the future if further problems came up. In short, Brandon was an excellent representative of Boch Honda and we definitely plan to work with him in the future if we should ever need further work done on our car!
gone1
Mar 15, 2010
Got my new Accord and couldn't be happier. Salesman, Mike McShan was friendly, helpful, gave the answers to questions I didn't know I had. Finance Office very helpful.Overall a great experience. I would definitly be a repeat customer. Definitely would be happy to work with Mike again.
sweetcilantro
Mar 15, 2010
Recently I bought a car from Boch Honda in Norwood, MA (on the "Automile"). It was my first time purchasing a vehicle from a dealership. The showroom was impeccably clean, and the waiting areas were comfortable. My salesperson, Isaac Jordan, was friendly and very knowledgeable. I knew what kind of vehicle I wanted to purchase (Honda Accord Coupe EX), and he took me on a thorough test drive while explaining the features of the vehicle. Following the test drive, I decided to lease the vehicle. As I was new to the process of leasing a vehicle, Isaac was immensely helpful in explaining the finance process to me, in addition to the minutiae involved with registration and delivery. The business office was professional and expeditious as well. Several days later, I drove my new car home following the delivery, and I can say with certainty that I felt comfortable with my knowledge of all the features I would need to use.Overall, I would recommend Boch Honda to anyone interested in buying a vehicle, period. Hondas tend to sell themselves because of their quality and reliability, but Boch makes the buying process thorough and pleasant. The employees, especially Mr. Jordan, were polite and happy to answer any questions I had. My experience at Boch was a happy one, and I will return in the future when I am in the market for a new vehicle.
debil
Mar 15, 2010
Richard went out of his way to take care of my car repair. It was a very rainy day and my windshield wipers were not working. It was extremely busy at the dealership and it would be a 2-3 hour wait for the repair. Richard stepped in and in just a short time the wipers were fixed.Great service. Thank you.
Jeszie
Mar 15, 2010
I have a large family who all have busy life so i constantly driving! I was afraid I was unable to find a car at a great price that fit my needs. Being that iam not fluent in English I was also afraid of being misunderstood! The last two places I went was difficult to get my needs across to the sales assoiate. The moment I entered boch Honda Alberto greated me in a jolly formal way in both Spanish and English. It was a sign of relief! Alberto got straight to business and I left happy with my new CR-V! Gracias Alberto! Overall iam happy with my purchase and glad I went to boch because they really do care for their costumers.
fthys
Mar 14, 2010
Vincent and Sean went to the mat for me to make sure that my extended warranty would cover replacement of my 2007 Element's radiator and that Honda would take care of major repairs to the engine caused by overheating. I did not have to pay anything for the work or for the 17 days over which Boch provided me with a rental vehicle. I would have had to pay more than $2000 in work, and they took care of it all. This is a dealer that stands behind its vehicles. I already had great experience with Boch Toyota; it's what led me to buy a Honda from Boch. Now I know that Boch Honda is just as great an operation.
donna dimock
Mar 13, 2010
My 2003 Civic has it`s pep back and is still fun to drive!!! The service I received was great. Dan kept me informed all the time.The waiting area is comfortable and they provide coffee and goodies. All employees were pleasant. I even saw the original salesman that old me my Civic and he remembered my name. I am ashamed to say I forgot his. THANK AGAIN, Boch Honda
metro.poli
Mar 13, 2010
I have good overall experience with this dealer. Great customer service, very nice peaple. .
DebR
Mar 13, 2010
Ok so I have purchased from Boch in the past many years ago. Jim Travers in sales is fantastic but like any dealer I have ever gone to the finance department is typical, READ before you sign. I was leasing a 2010 Honda Civix EX-L 15,000 miles per year, like I said read, read, read befor you sign, they typed in 12,000 miles of course and then the line "I didn't see that in the paper work", tell them you will find it and enjoy how quickly they change it to what you had agreed upon with your sales person :). In order to have a good experience you must be educated before going in and READ it, your fault if they get you.
MARYBETHMAES
Mar 11, 2010
From the moment I arrived, I was treated very cordially and my service was done quickly with the utmost of efficiency. Jim Travers, my sales person, had already told the service department that I was coming for my first oil change so when I arrived, it was as if they were waiting for me. This was my second trip to service, the first time for a small bulb replacement and both trips were more pleasant than any other service experience that i can remember. The waiting area at Boch Honda is very comfortable and with their complimentary wireless internet, I was able to do some email work while I was waiting. While i was there my salesman, Jim Travers came and checked on me to let me know the status of my service and make sure that I was comfortable during my wait. Since the purchase of our new Handa Element, our family has recommended Boch Honda to many friends and family members as a dealership that provides a great experience form the very first meeting, through the vehicle selection process, the sale and during service visits as well.
jcollins317
Mar 10, 2010
service person was very professional and easy to work with. I came in for an oil change they checked the car over and suggested some work which i'm planning on going back for soon.The waiting area was very nice,they have coffee and pastry for the customers.
cjohnso8
Mar 8, 2010
My name is Caitlan J and I leased my very first car from Boch Honda in Norwood yesterday. Jim Travers, my sales rep, was a pleasure to work with. He was patient and kind and extremely knowledgeable about the different options I had as a first time car leaser. He allowed me to test drive the cars I wanted and also let my parents, which took quite some time. He offered advice without being pushy and negotiated prices between my family and I and the manager at Boch. He was able to get us a great deal that I am comfortable paying and would be able to keep up with. My family and I said it, the next time we get a new car, we will definitely go back to Boch Honda and ask for Jim Travers!
Whiteshuz
Mar 8, 2010
I recently purchased my new Honda from Boch and went back for my first scheduled service. I was very impressed with my service advisor, Sean DeSilva's explanation of services and length of time it would take. His professionalism and honesty seemed very genuine. I wouldn't hesitate to take my Honda back there for the next scheduled maintenance.
chrismu
Mar 6, 2010
Buying my used car at Boch Honda was the right choice. Upon entering the dealership, I was greated by several employees who were eager to help me. I pretty much new what I wanted so my salesman, Steve got right down to business and found the car I was looking for. Steve was great to work with. With his low-key, friendly manner he made me feel comfortable right away. When I picked up the car it looked great and I had a full tank of gas. I am very happy with my car and pleased with the service I received at Boch Honda. I highly recommend this dealership!
dine
Mar 5, 2010
I have been to Boch Honda 3 times in the past 2 months for service. The customer service I've received each andevery time has been EXCEPTIONAL. They are polite, sensitive to my time restrictions, and have always found the nature of my problem where other dealerships have not and of course fixed them with minimal cost to me. I think they are fantastic - from the customer service reps, to the mechanics, the the cashiers. I wouldn't go anywhere else based on my experiences with them.
tekkno1gy
Mar 5, 2010
Service was great. Very professional and everyone that I came in contact with was very helfpul. Not that many dealerships that I've gone to have a nice area for customers to wait while their car is being serviced. You can definitely tell that Ernie Boch Jr really cares about taking care of his customers.
jbennett
Mar 5, 2010
Steve was very helpful and I feel like he had by best intrest in mind as he tried to get me the best possible deal for my financial needs. I felt very satisfied with my purchase! I would absolutely go back to Boch Honda for my next purchase and would recommend to anyone looking to buy a new car.
nature#1
Mar 4, 2010
I have never been to a dealership more attentive and friendly in all my life. Going to BOCH Honda to purchase my new car was the BEST choice I have ever made!!!I feel I was given one on one attention from Brad Swartz the Sales Consultant. I drove away with a brand new 2010 Honda Civic at a price, I really can afford. I have no regrets and would go there again and again, in addition to recommending Boch Honda to others. My experience was incredible. Thanks Boch Honda!!!!
momwiththeyodyssey
Mar 2, 2010
I have chosen to return to Boch each time I need to have my 2 cars serviced because the customer service is excellent. The folks in the service dept really make an extra effort to stand by their customers and are incredibly responsive and helpful. I trust their information and they always are looking for ways not to overcharge me, ie by making sure that I use the on line coupons that are available. I honestly believe that they care about making sure that my car is safe, not just on a maintenance schedule that brings in $$. Greg Harris in particular is simply outstanding and I schedule my visits around the days he works whenever I possibly can. The pick up and drop off service for customers is also really helpful.
ichienh
Mar 2, 2010
Richard and the team has kept my 1991 & 2009 in perfect shape since 2004. The highest quality, the best services and courtesy has given me peace of mind and thus, has won my trust. He is patient, thorough, friendly and best of all, honest. He always tries all means to fix tough problems and never recommends any unnecessary but costly attempts. I appreciate his services and highly recommend him and his dealership.
akanta
Mar 2, 2010
I am pleased with my last 5 transactions with them. They provided good inputs last time I visited. Since moving to MA, My Honda pilot is being serviced by them.Richard has made my visit pleasant and provided me constant updates and information about my vehicle. This helping attitude is highly valued and I enjoyed being there. The improvements in service are great.
EFoley
Mar 1, 2010
I have given this rate because I received the honesty I was looking for when you enter a showroom. I was immediately approached by a very friendly salesperson Bob Fennerty. He listened and got right to the quick of letting me drive an Accord first and then the Fit and finally the Civic which the latter I ended up purchasing. He was honest sincere had a sense of humor and listedned to what my needs were to getting into a new vehicle. The middle people who tell you what they will give you for your car are a different bunch all together and are intimidating to say the least. They were the least friendly and very uncompromising.I am happy with the car and Mr Fennerty's sensitivity to maybe I wanetd to spend some time with my car before I parted with my turn in! So thoughtful of him!I would recommend this dealership to someone and especially this salesperson. He was no pressure just doing his job and making it enjoyable for me.
johnbassett
Feb 28, 2010
The best part of the service is I do not have to make an appointment as I have with another dealership(different brand car). Every time I go there the employee who greeted me was very curtious. A good detailed explaination of what the maintanence is always given.
kawalczak
Feb 28, 2010
I have owned and driven GM cars for 46 years but the current GM sales people and offers drove me to purchase a Honda Piolet instead. Before I even visited Boch Honda, they gave me an internet quote which no other Honda dealer came close to,I thought it was a mistake. All 3 employees I worked with were extremely personable and made the transaction seamless. The best other price I had from another dealer, and boy did I have to bargain for that, was $1700. more. Ernie is right when he says his prices are lower.
Ellen Kokinidis
Feb 28, 2010
Mr. Brandon Doucette was an excellent Service Consultant. He listened to my concerns, recommended a thorough exam of the problem and followed up closely with the technician and myself for the best plan of action. Mr. Doucette was courteous and professional throughout the whole service visit. Great experience! Thank you!
dacorkery
Feb 28, 2010
tom was fantastic and was the sole reason for our purchase at boch instead of herb chambers. he was flexible on the pricing and trade value and worked with us to make us satisifed. he was attentive and responsive to our needs within the showroom. he told us when he would be available and then delivered.
j.calamare
Feb 27, 2010
BRIAN MADE MY SERVICE VISIT AT BOCH HONDA GREAT. HE WAS CURTIOUS ,SPEEDY,AND UNDERSTANDING. HE ANSWERED MY QUESTIONS AND GOT ME IN AND OUT FAST ,WITCH IS GREAT WHEN YOU HAVE THREE KIDS WITH YOU...I WILL FOR SURE ASK FOR HIM IF AND WHEN I HAVE TO BACK
jvolpe
Feb 27, 2010
Sean was attentive to every detail and all my concerns. He noticed my inspection sticker was out of date and successfully updated it despite my not bringing my physical registration. He was friendly, clear and on top of everything. My car was promptly serviced (20,000 mile service, rotation, sticker) and he walked me through cashier and paperwork steps.
becperez
Feb 27, 2010
I have been going to Boch Honda for about 3 yrs. now Since I've leased my car(2007 Honda Accord) and my experience has always been a positive one. Sean, is always very professional and courteous, and no matter how crazy it can get there, he's always calm and focused. He makes sure that any service that my car needs gets done right. So that makes it easy for me to know that I will always be safe when I'm on the road. I feel confident when I say that I will continue to bring my car to Boch Honda for as long as I own my car!
wbrown1067
Feb 26, 2010
I Have been to other dealers. MARK WALKER was very help full. He answered all my questions. Was very understanding and caring. I felt he did not mind spending the time with me so I completely understood every thing about the car I wanted.I felt I got the best deal I could get. I purchased 2009 ACCORD. This is why I wood recommend you to my friends.
soda_new
Feb 25, 2010
I have been going to BOCH Honda to service my car since 2003. I bought my car new at another dealership, but I chose to go to BOCH because it was close to where I lived. However, I moved 50 miles away from BOCH Honda about 5 years ago. I am still going there to have my car serviced because Mr. Glenn Mills truly provides top notch service. I know I can count on Glenn to get the work done right.
marblount
Feb 25, 2010
A big SHOUT out to Brandon Doucette at Boch Service. He made our experience there painless and actually enjoyable. I would recommend Boch service to anyone as long as they get to work with him. Brandon was well spoken, came and checked in with us and walked us over to the cashier when we were finished. We had such a bad experience buying out car there -- but if Brandon was our car salesman I am sure it would have been a lot smoother! Kudo's for Boch for having such a genuine employee
friedags
Feb 24, 2010
I visited the Boch Honda dealership for a routine service on my car. From the moment I drove into the reception area of the service dept. I was greeted professionally and in a most respectful and friendly manner by Glenn Mills. I asked if plastic covers could be placed on the driver's seat and it was graciously done ASAP. These first steps of my visit set the tone for the very pleasant experience that followed.After the speedy check in, I was ushered in to a lovely waiting area that even offered coffee, snacks, and comfortable seating. In what seemed like a very short time, my car was ready, and I was again walked to the cashier office. The work was completed in a timely manner and I was very satisfied with the result. This personal attention that I received is a very important message to me as a consumer in that the dealership puts a high priority on after sale customer service. I will definitely continue to patronize the Boch service dept and have already shared the report of my experience with my friends.
mahoneyflo
Feb 23, 2010
Mark Walker made it a pleasant car buying experience. I had been in three other dealerships before going to Boch and I walked out of the other three basically because the salesman was too eager to sell whereas, Mark took more of a laid back type of attitude and seemed to genuinely care about the type of car I wanted and didn't just try to sell me anything on the lot. From the beginning to the end of my car buying experience Mark was extremely helpful, knowledgeable about all the cars and genuine. I can not give enough praise to Mark. Prior to picking the car up I realized I didn't have a copy of the purchase agreement aand the finance guy was not there for the day so Marc the sales manager went over to the accounting office to get a copy of the agreement. Any other guy I think would of just said we'll send it to you in the mail. That is customer service. I will absolutely recommend anyone of my friends or family buying a car at Boch and from Mark Walters.
rick82781
Feb 23, 2010
this was my first time at boch honda jim travers was very helpful in assiting me in the purchese of my new car in my opinon jim should get a week off jim is very well knolegde of the vichle i purchesed i will be refering family and friends to jim and boch honda in the future
JillEB
Feb 23, 2010
I recently purchased a 2010 Pilot. From soup to nuts I had a phenomenal experience! I am thrilled to be able to recommend this dealership and its employees this highly. Incidentally (and for purposes of comparrison), the dealerships I previously bought/leased from include Audi, Chevy and Mercedes.
anewcar4me
Feb 23, 2010
I didn't know what to expect before going to Boch Honda. My friends had warned me about many bad things that could happen at car dealerships from their own experiences. Well, I know what to tell them the next time they want to buy a car. Call Jim Travers at Boch Honda! Jim was so helpful and knowledgeable. I felt relaxed and comfortable the whole time I was there. I got a great deal and I definitely recommend Jim and Boch Honda.
eliadisn
Feb 22, 2010
Lia was fantastic to work with. She was very prompt, polite, and understnading. We ended up purchasing a Honda Odyssey, and throughout our questions, drive testing, and inspections of the vehicle, Lia provided useful information relative to the vehicle's specifications, operation, and convenienc features of the vehicle. We would recommend all of our referrals to her.
ronstoloff
Feb 22, 2010
Brandon Doucette, the service consultant was extremely helpful in fixing my problem quickly and inexpensively, He even refused my offer to tip him for his efforts on my behalf! I have had terrible experiences with Boch sales departments but I would gladly recommend their service department based on this experience.
barbarar
Feb 21, 2010
We had a fabulous experience at Boch Honda! We thought Ed was very professional and he was very knowledgeable about the cars and there was no pressure by him or anyone at the dealership. It was actually a very pleasurable experience. Ed was able to show us and let us test drive what we were asking to see and and drive. He was so easy to deal with and I would not only recommend him and the dealership to others but I know we will be back in the future. Bob Signori in Finance was also very pleasant and knowledgeable and made the deal complete. Thanks for all your help !
SLL
Feb 21, 2010
I purchased a new Accord at Boch Honda from sales rep Michael McShane. He was very prompt in retrieving the model car I wanted to test drive. His knowledge of the Accord was impressive and I never felt pushed into buying something I didn't want. When I decided on the model and color, Michael found exactly what I was looking for and we agreed on a sale price and the deal was done. I was never pressured and felt I was in control of the entire purchase. I left happy knowing I got a great deal on a new Accord Coupe. I will recommend this dealership to family and friends.SL
irozenblat
Feb 20, 2010
the sales consultant accommodated all my requests. I already new which car i want. I told him what price i can afford, and what payment terms i was looking for. Marc accepted all my terms and cordially asked for the color that i want. He also explained very patiently all the features and considerations.
floget33
Feb 20, 2010
This will be my second lease with Boch Honda. Tom Rybak and Bob Signori madethis a wonderful experience for me. They are both very good at their jobs. (Tom inSales and Bob in Finance). I would not hesitate to recommend my friends to deal with both of them in buying or leasing a vehicle.The atmosphere in the showroom is friendly, and I felt very comfortable duringthe entire process. I will be back when I need to do another lease.Thank you.Florence Getman
candoan
Feb 20, 2010
Jaime was the best salesman that I haven't ever had deal with. When you come to Boch Honda, you should ask for him. The price was good to have for a Honda Accord EXL 2010 without navigation. I still get bothered with being asking for options such as extended warranties and stuff.Thanks Jaime for your help and a nice experience that my family had with you.
Priscilla49
Feb 19, 2010
I have to say this was the most pleasant experience I have ever had in buying a car. This was my first visit to Boch Honda, but will certainly not be my last. They treated me with respect and didn't try to play any number games. I would certainly recommend them to my family and friends.Thank you.
skipt
Feb 19, 2010
There was a problem with the rear entertainment system in my car. It was difficult to diagnose the exact problem and the cause of the problem. However, Sean was extremely thorough and helpful in getting the problem resolved. He was excellent at keeping in contact with me to let me know where things stood. He worked diligently to get the problem resolved to my satisfaction. He went above and beyond.
cgfitzy
Feb 18, 2010
Roger was an outstanding sales rep. I never felt pressure from him (which would have been a deal breaker if I had!!!). He was very polite and friendly. He was very informative as well. Every question I had was answered immediately and thoroughly. Even after the sale was completed he had the same demeanor. I have purchased a few cars in my life and I would rate Roger higher than any other salesman I have dealt with.
boch
Feb 18, 2010
Brandon Doucette was excellent - he explained everything very clearly and was very patient while I was complaining. :) My complaint is that this expensive repair is so that my car will pass inspection. The engine is fine. The government has imposed these safety and environmental regulations that have created this incredibly expensive repair process. I filled in the OK circle under price above because I understand these are Honda parts and personnel so the price is high. I don't blame Honda - I am upset at the regulations that are smothering us all. It's difficult to rate the quality of work because the engine needs to run 2 weeks before I can take it in for an inspection. I am assuming the quality of work is very good or excellent but it is still hard for me to determine it now. The fresh coffee, muffins, danish and fruit are wonderful. So are the newspapers and flat screen TV. This is the only car repair center that I have no problem waiting while my car is being repaired.
Nalloula
Feb 17, 2010
I visited Boch Honda looking for a new car to buy. I met Mike Barakat (Sales and leasing consultant) who provided me with all the necessary information about Honda's car and its advantages. The service presented was excellent and i was very happy with the way they treat their customers. i did buy the car and i am so happy with it. I recommend everyone who is looking for a car to visit Boch Honda in Norwood. Great Service and Great Staff.
Gmunch
Feb 17, 2010
After doing all my homework as far as pricing and rates go, i headed out to the dealerships looking for the best deal on my trade in for a new honda. I wasn't happy with the trade in value at the 1st dealership, (insulting!!!) so i went back home to regroup. I was all set to head north on 128 with what i thought was the best new car price and only the trade in to negotiate when, i got a call from Chris Habib at Boch Honda. I gave Chris the opportunity to price a new car for me. He could not match or come close to the price i already had. This is where it gets interesting! The price i was quoted elsewhere included a $900 rebate which is great except i wanted the 1.9% financing and you can't have both. When Chris made me aware of this, i called that dealership and asked if this price was good for the 1.9% financing!! Naturally, it wasn't and there new price was 400.00 higher than Boch!!So, down to Ernie Boch 's i go, Meet Chris at the door, and he introduces us to Mark Heroux in the sales dept. It only got better from there!!! Mark was awesome!!!! No pressure, very professional, and we had a deal in 5 minutes!!! The trade in was 1 1/2 times more than the other dealer!!! Couldn't be happier. I was dreading this day,getting in the tank with all the sharks, but it was nothing like that!! I'm glad i went to Boch, Thanks Chris,Paul, and especially Marc Heroux!! George and Elaine Munchbach
Jamesevers75
Feb 17, 2010
Mike was a pleasure to work with. I wasn't looking forward to dealing with the typical salesman when I walked in Boch, but Mike Barakat was a sigh of relief. He made us feel comfortable and not pushy and because of this we bought 2 new cars. This was our first time dealing with Honda and I would recommend Boch and Mike to everyone I know. Thanks for the great experienceJames Evers
ohad
Feb 16, 2010
I am very pleased with my recent purchase at Boch Honda. I worked with Mark Heroux who was extremely professional, very curteous, attentive to my requests, efficient and had a great customer service attitude. I even commented to Mark and his manager, Paul, that he is the best salesman I have bought a car from and Boch should be proud to have him on their roster. I always got the feeling that my needs were looked after first and Mark made sure that the entire process was smooth, quick and efficient - all the way through the time I left the dealership with the new car.I purchased a Honda Civic 2010 on a 3 year lease. The business process was also very quick (I was in and out of the business office in 5 minutes) and the same applied to the inspection sticker (20 minutes). When I came to get the car, I waited while Mark took care of the registration process and plates for me.In summary, the end-to-end process was well executed with a strong emphasis on customer service. Since it is all about individuals, I am happy to recommend Mark Heroux and Boch Honda upon your next car purchase.
mdonato
Feb 16, 2010
We went in wanting to buy a new Honda CRV. However the monthly payments were just not in our range. So after a test drive we looked around to other dealerships but fely like Boch was our best bet. So we went back to Boch and this time had our heart set on leasing. Great experience overall.
pabyrnes
Feb 15, 2010
Great Car,and Boch had the color I was looking for and wanted. I like all the new improvements on the Element, and the new wrangler tires by goodyear. At first I was surprised that the moon roof was not available, but it made sense as I had only used the previous moon roof 2 times.
jlenhardt
Feb 15, 2010
This was the best experience in customer service I have received in years. They were professional and kept me advised throughout the purchasing and car registration process. The car was delivered in mint condition and I am happy to be back in the Honda family after 3 years. Regards,Jason Lenhardt
vankennedy
Feb 15, 2010
This is my 3rd purchase at Boch Honda and my last experience was very bad. I was called as part of a 'customer loyalty' promotion and asked to come in to look around.Upon arrival, I was ignored long enough sit in every vehicle on the floor and take a walk through the lot. After more than 30 minutes, I decided to leave and the receptionist finally asked if I was being helped. At that time she asked one of the sales people, who had watched me walk around without inquiry, to assist me.After settling on a vehicle, I was taken through various "used car salesman" tactics before I lost my patience and proceeded to leave before I was treated as a "customer"!However, this time around, upon receiving a call from Teresa Kniolek, I explained I will not relive that experience. Teresa assure me the culture has changed and extended an invitation. To my surprise, I was very pleased with the attention to detail, honesty and patience shown by Mike McShane & Teresa Kniolek. Working with Teresa and Mike has restored my faith in Boch's caliber of employee!!
f9dlwtd
Feb 14, 2010
My wife and I left the house on Saturday and were out all day on errands etc. We just started talking during the day about replacing her car when we decided to do "a drive by quote" at Boch Honda as Rik Turner termed it after going out for dinner at Joe + Maria's nearby which is excellent. Our intention was only to look at the Honda Civic to see if my wife liked the size, fit, etc. and possibly a test drive. We were both somewhat tired as it was 8 PM and we had been out of the house since 9 AM so needless to say we weren't in the most receptive moods. Rik greeted us as we walked into the dealership and listened to our spiel that we were only looking, etc.and had just started looking. We know Rik's reason for being there is to sell. I explained to Rik I wasn't even ready to negotiate as I hadn't done any research yet on MSRP, invoice price, ratings, etc. Rik understood where we were coming from and took the time to find out what info we would need from him + Boch Honda to make an informed decision. We first worked through the particular style of the Civic we wanted. Rik looked through their inventory and offered to take us out for a test drive in one we liked to which we agreed to. After the test drive Rik continued to provide us with the information we needed to help us make a decision.At this point Rik enlisted the help of Paul Costine to try and meet our target price we had now calculated based on the MSRP, invoice price, etc. Boch Honda had provided. Paul came over and introduced himself to us and worked hard + long with Rik to come up with a deal both parties could agree to as 9:30 PM rolled around. Rik and Paul were able to clinch the deal with one final offer at the end. Both Rik and Paul were professional and patient in the way they treated us despite all of our many requests for info and the long day they both had just put in. We both appreciate the efforts they put in and that they made it a pleasant experience rather than an adversarial one we had fully expected to encounter. Our last stop was with Bob Signori, Business Manager, to review the financing, etc. At 9:45 at night this was feeling like a marathon session for us as we had been out of the house since 9 AM so we weren't looking forward to this. Bob could not have been more personable or helpful in explaining everything involved. Bob was like dealing with family and we felt bad keeping him and all the others at Boch Honda that helped us that evening so late. We would recommend Boch Honda based on our experience last evening and looking forward to our dealings with them in the future.
gchow81
Feb 13, 2010
It was a pleasure working with Lia. She did her best to make sure that I was getting the vehicle I wanted. Friendly & courteous. Was able to answer any question that I had for her. I would definitely refer any of my friends who are looking to buy to come see her directly. Thank you, Lia!Hayden was also a pleasure to deal with. He was very thorough when explaining all the different finance options and any additional features that I didn't even think about. He suggestions were very well appreciated. Thank you, Hayden!My overall experience with individuals has been such a great pleasure. They made me feel like they had my best interest at heart. I felt very comfortable talking to the both of them. They were both receptive and responsive to my needs. My first car purchase was with them, and I couldn't have asked for a better experience!
samia
Feb 12, 2010
Mike Barakat was very professional and friendly. Since he helped my friend back in July to get her new car I didn't hesistate to go back and see him when I needed to get a new car for myself. I went to the dealer on 02/09/10 and all I had to tell him was the model, year and the price range I was looking for and he took care of everything else...The car was ready for pick up the next day. Thanks Mike :-)
LisaMarie
Feb 11, 2010
I absolutely love my new car minus the snow!!! I had the best experience at Boch Honda and Rik was excellent to work with as well as everyone else...they were so nice! I have already gave your number to a couple of people :-)Keep up the great job!
cutty94
Feb 11, 2010
I was in this dealership (BOCH HONDA) on tuesday for service and had a check engine light on. My service advisor was Vincent McInnis. Vinny was very helful and friendly and did everything he could to get me out quickly. Additionally the light came back on the next evening because of a sensor that also needed to be changed and I showed up later in the evening during a snow storm when the dealership was getting close to closing and Vinny made sure that the technicians took care of my car so I wouldn't have to come back another day. It is clear to see why Boch is such a successful dealership, because in most cases the service people in other dealerships that I have dealt with are rude, Its almost like after a sale is made they don't care about you. This is not the case at Boch... Keep up the good work.
rjr10
Feb 11, 2010
Before visting Boch Honda for a new CR-V stopped by two other Honda dealers to get a sense of pricing and inventory. Boch made the other two look like amatures. I was greeted by saleman Rick Petroff who guided me quickly through different CR-V models-- settled on what I wanted and neeeded--- looked over inventory --and in personal,comfortable business like discussion on pricing, timing and my preceived degree of difficulty with timing and transferring by MA vanity plates. --Both Rick and Paul Costine, his sales manager-- provided a very personal and professional comfort level on all the issues and I knew I was in good hands.After I closed the deal and picked up the new car - they called my home to make sure everthing was OK--If I had any questions or further service issues -- assured me that Boch would respond. I believe that customer loyalty is not only built on Honda product but also on personal service-- Boch has both.bryan
Rapkowicz
Feb 10, 2010
Easy to deal with and customer friendly Excellent experience. alberto and other sales managers combined to get me the price range that I needed when buying a 2007 Honda Accord The salesman was very up front to the point and knew what I wanted Thanks guys
MARY HOPKINS
Feb 10, 2010
MY EXPERIENCE AT BOCH HONDA WAS PLEASANT AND "NON-STRESSFUL"...MY SALESPERSON RICK WAS COURTEOUS AND INFORMATIVE....VERY PROFESSIONAL WITHOUT ANY "PRESSURE TO BUY NOW"....HOWEVER I DID LEAVE THAT DAY WITH A BRAND NEW HONDA CRV!! THANKS AGAIN RICK FOR A PLEASANT EXPERIENCE
rfranco1
Feb 10, 2010
If you are in the market for a new or used car, there is no need to waste time going anywhere else. They have a ton of knowledgable staff members, a very large inventory of cars and trucks, and they try to make sure you are comfortable throughout the buying experience. Their prices were the best around. I found it telling that even when I recently helped a friend in New York City look at Hondas, each dealer we went to knew the people at Boch and held their dealership in high esteem. I have nothing but praise for the care they take after the sale is long done. Their service center and body shops are top shelf - great physical plant, customer-friendly with bright, engaging staff to make dreary car-care better! Boch Honda (Boch Motors) is the BEST!
anneburns
Feb 9, 2010
I gave my "5" rating because I have brought my Honda Civic Hybrid in for problems with the Hybrid as well as for regular maintenance to Boch Honda. I bought my Honda at Boch as well as several other Hondas over the years. Whenever I have had a problem, I have received the utmost care and consideration, especially from Greg Harris who is my present service representative. Mr. Harris has been especially wonderful because he always listens to me no matter how confused I am, and takes time to explain the problem to me in a way I can understand. One time, my car had been "fixed" but was not right, he took care of the situation immediately. Whenever I call, he always has time for my questions, and does not become irritated as many others have. Also he is always fair and does not try to get me to do things that I don't really need to have done. At first, I didn't want to take my Honda to the dealer because they are more expensive, but since working with Greg, I am convinced that it is worth the extra money to have satisfaction in knowing that my Honda is getting the best care it can have. And, by the way, I love my Honda Hybrid (so glad I didn't buy a Toyota.)
twhg100
Feb 9, 2010
I had pleasant experience with Boch Honda. Their service is professional and efficient. I was able to negotiate the price with the dealer over several email exchange. It saves a lot of time by sitting and waiting in the office. The sales price of the new vehicle is very competitive.
kclifford
Feb 8, 2010
Yes, starting from my walking in the door, I was immediately greatly by the dealer. She was friendly, very knowledgable, asked what I was looking for, made recommendations. Lia went the extra mile and actually gave me a ride to my home (25 miles) when I dropped my old car off. The next night, when I went to pick up the new car, she was there waiting for me and walked me through everything.I would highly recommend Lia and have told my friends about her.
asebastian
Feb 7, 2010
I want to bring to your attention the outstanding service we received from Jim Travers, at Boch Honda in Norwood. . We are an older couple and we do not like to drive at night. Jim picked us up, at our home in Framingham, and brought us to your dealership in Norwood. He was patient and courteous through the whole sales process. When we concluded the paper work for the purchase of our new vehicle, Jim drove us back to Framingham late that evening.Our experience with Jim and all of the people at Boch Honda was truly exceptional. We understand now why you are the number one dealership.Good luck with your continued success.Al and Eleanor of FraminghamCar purchased 2/1/10
kevbowles
Feb 4, 2010
The friendliness and knowledge provided by Scott (last name?) the Sales Manager helped in my decision to pick Boch Honda. When I went to visit for a test drive Scott assigned Sam Hasan on the Sales Floor to help me with my deal. He was very knowledgable and helped me get my final cost approved.
loriedurant
Feb 4, 2010
Tom was such a pleasure to work with. His customer service was unparalleled as he even went so far as to pick me up from work to get time to the dealership to see cars. He showed me cars within my price range and never tried to push me to purchase a more expensive car that i could not afford. Knowing that I was extremely bust at work, Tom came by my work to pick up the check for my down payment. Both he and Hayden were incredibly friendly and it felt as though they really wanted to help me find the perfect car for my needs and my budget. Overall, working with Tom and Hayden and Gary was an absolute pleasure and I look forward to recommending them to friends and family. Both Tom and Hayden stayed late to make my purchase possible and deserve the highest accolades for their work. They are both top notch and I hope when it's time to buy another car I will be able to work with Tom again.
John Day
Feb 3, 2010
I needed to find a car fast, with a busy day I had called my friend Mike Clemmy and asked him to help me out with finding a car fast. He made a call over to Boch Honda and put me in a three way call with the manager Bob Signor, Bob asked what I needed and set up a time for me to stop in the showroom to take a look at some specials. Within an hour I had purchased a car and the next day we picked it up with a fresh inspection sticker and a plate. We could not be happier! Thanks Boch
purpbeach
Feb 3, 2010
Very good sales person and excellent customer service. Attended to all my needs. 3rd car purchased with this dealership. Would highly recommend. Overall a very pleasant experience both with dealership and with my sales person. It's nice to have a friendly dealership in my area.
SalesPro
Feb 3, 2010
I have been a Boch Honda customer for nearly 6 years. I have purchased/leased several cars and have referred over 30 family members, friends and associates who have purchased cars from them. Thus, I have a broad reference base for making comments on my experience in dealing with the Boch sales and service organizations.To me, there are good reasons why Boch Honda is the nation's #1 Honda dealer.I have found Boch senior managers to be of the highest professional standards and very straightforward during the entire sales process. I (and my referrals) have had zero issues in terms of negotiating very aggressive purchases and leases across the Honda product line. With the appointment of Mark Doran as General Manager a year ago, I have seen a clearly enhanced degree of focus on assuring 100% customer satisfaction. Mark is a seasoned sales manager and is very accessible to discuss all business matters. His sales manager Paul Costine is also a true "no-nonsense" sales professional who gets right to the agressive bottom line on deals. No haggling ever needed! Both Mark and Paul are perfect gentlemen even in an agressive dealership environment. I have zero hesitation or reservation to recommend anyone to deal with these gentlemen.As a computer industry global sales manager, professional salesmanship is of paramount importance to me. I have very little tolerance for dealing with inept or slippery sales persons. I have a high degree of business focus on relationship management and am thus not a big fan of filling out forms on car shopping websites "trawling" for "best offer" pricing. To me, the internet is most useful for vehicle research and pricing but I strictly use the phone and dealer visits for all negotiations.I have also found the Boch Honda service department to be reasonable and straightforward to deal with over the years. The service Director Ken Grant is also most pleasant and professional besides being completely accessible. Their 7 day a week extended hours schedule has proven to be quite convenient for impromptu routine service. No need to lose time during the workday to deal with routine servicing! Bottom line is that I have only seen Boch Honda sales and service over the years to be on the highest 5.0 rating level.
larrygreb
Feb 3, 2010
I had the pleasure to work with Jim Travers at Boch Honda in norwood for my new lease of a 2010 Crv. He was extremely attentive to each and every aspect of the test drive,comparison and final lease negotiation process. I was extremely satisfied with the entire process and recommend him and his dealership without hesitation. This was my second crv lease and his professionalism and concern for my current needs with this lease went far above what I experienced in the past with my previous dealing at a different dealership.
kneary
Feb 2, 2010
Yes, I would definitely recommend this dealership. Isaac Jordan was a very patient and knowledgeable sales consultation. He took us out on two separate occasions to test drive the 2010 Honda Pilot Touring. He handled himself very professionally and with patience. We have a son who plays High School hockey and we needed a car with all-wheel drive, great storage space to accommodate hockey equipment, 6 to 8 passenger vehicle, reliability to get to the hockey games during tough New England snow conditions. He really impressed us because he really listened to our needs recommending the Honda Pilot Touring. When we picked up the car, he truly spent a great deal of time demonstrating the vehicles navigation system, blue-tooth, stereo system, etc. We recommend this dealership because we have two other Honda vehicles - 2004 Honda Accord and 2008 Honda Civic (college son's car). These cars have been so dependable. The service department has been fantastic too! Boch Honda, Norwood, MA treated us extremely well with Customer Service Loyalty. They recognized that we were loyal customers and gave us a very good price for the Honda Pilot. This sold us!!!
tnolan
Feb 1, 2010
My wife and I both drive Hondas (mine was a 2001 Accord) and when my car was being repaired, I did my usual walk round the dealership. Tom Grover approached me and at the right time and we had a great conversation about Boch's "Loyalty" program for existing service customers. He emailed me immediately to follow up and smothly transitioned to Biff Fenerty for the weekend (and followed up with Biff). Biff was fantastic in accomodating my hectic schedule, arranging for a couple of test drives on Friday night during a snow squall and being available to me on Sunday for my girls to help pick out exterior and interior colors. Boch's inventory is simply the best around! I've heard it said that in business transactions, if both sides are complaining, each party got a good deal. Well, here, I think I got a great deal and I am not complaining! From the first contact to getting my new 2010 Honda Accord, everyone was knowledgeable, helpful and accomodating. Even the finance guy was great too work with! I am already inquiring about getting a used car from them for my teenage drivers! Thank you Boch Honda and Tom, Biff, Gary and Mike!
JOHN LYDON
Jan 29, 2010
WE HAD A GREAT EXPERIENCE AT BOCH HONDA WITH THE PURCHASE OF A NEW ACCORD. WHEN I PICKED UP THE NEW CAR I MUST SAY THAT THE SALES PERSON AMINE ABAD PUT A LOT OF EFFORT INTO EXPLAINING ALL THE DETAILS AND ALL THE IN'S AND OUT'S OF THE CAR. I MUST SAY THAT HE DID A REAL GOOD JOB AND I LOOK FORWARD TO HAVING THE SAME GOOD EXPERIENCE WITH THE SERVICE DEPARTMENT AS I WOULD IMAGINE IT WOULD CARRY RIGHT OVER FROM THE SALES DEPARTMENT. THANK YOU .JOHN LYDON.
ediauto
Jan 27, 2010
Very good customer service, and great selection of vehicles. This is the second Honda I have purchased from Boch Honda. They have the best selection of vehicles and the lowest prices around. I have never had a vehicle serviced there, so I cannot comment on their service center.
albernazd
Jan 27, 2010
My wife and I just purchased a new Honda Accord today and we could not be happier with the service we received from our sales consultant Lenny. He was kind, courteous, knowledgeable and extremely professional. The process from beginning to end was enjoyable.I would refer anyone interested I know to go to Boch first before anywhere else.
grichards
Jan 27, 2010
Our daughter is going to college at Penn State in PA where her current car overheated and it was determined that the fix was not cost effective given the value of the car. She lives off campus and must have transportation to and from campus. The fact that we reside in MA makes this dilemma all the more challenging. My husband began the frantic search for a reliable, yet affordable vehicle on Friday of last weekend and that search lead us to Boch Honda by Sunday. On Sunday evening at 4pm we were standing in the Boch showroom where we signed the necessary papers for a 2010 Honda Civic. We will be driving the new car down to PA this weekend, to say the least an estatic college coed & exceptional daughter. The value offered by Boch allowed up to choose a new vehicle as apposed to a used for similar pricing elsewhere.Thank you to Chris (manager), who spent the necessary time on the phone with my husband to answer any and all questions pertaining to the vehicle choices, financing, & countless other questions. Also thank you to Roger who ultimately walked us through the choice of vehicle color to signing on the dotted line for ownership.Our car was delivered to us on Tuesday (2days after signing)and we could not be more pleased with our experience with Boch Honda. Would highly recommend them.
JFM
Jan 26, 2010
This is the second Honda Pilot I have bought from Boch Honda.My salesaman Jim Travers clearly explained the car buying process at Boch and was very helpful.Of the dealers I researched, Boch had the most Cioces as far as Model ad Trim packagesSalesmen like Jim are the reason I will be returning to Boch to purchase another Honda.
ppower16
Jan 25, 2010
I always have had a great experience at Boch Honda. Hence, why I have returned 3 times. From the sales manager, to the salesperson and to the service, such as oil changes, all the staff are friendly, welcoming and accommodating. Howard Charnitsky, the sales manager is always helpful and explains everything clearly. Dennis Young, the salesperson, made my transition to a new car seamless. He even went as far to program my radio stations! I always recommend Boch Honda to friends and family. I never have a problem. It is so stress free, I always return when I want a new car or help with my present car.
jon1234
Jan 25, 2010
My experience with Boch Honda was a typical dealership experience. I was looking to buy my own car for the first time. The sales employee that we worked with Alberto was very helpful! He was cooperative, patient, and easy going. Shopping for my first car was a pleasant experience. Alberto was great to work with. He went the extra mile to get me a great deal and made sure I found everything I was looking for in a vehicle. He called after I purchased the vehicle to make sure I didn't have any questions and to see if I was enjoying my new car. I would definitely recommend Alberto, he is a great employee!
shari
Jan 24, 2010
Most people I know loathe taking their car in for service. I must say that in my 6 years of bringing my car to Boch Service Honda I have never had a negative experience. I tribute this mostly in part to the wonderful attention I have received from service representative, Greg Harris. He is honest, responsible and explains the service in terms I can understand. He always lets me know how long my car is going to take for the service and I've never waited for more than that. He is respectful of my time and tries to speed the process when I have my young child with me. When I have had car problems Greg has quoted me a price to fix the issue and it has never exceeded that amount. I would highly recommend Boch Honda for service and sincerely appreciate Greg Harris. He should be recognized!
mosie
Jan 22, 2010
Lia was a fantastic saleswoman. She was very professional, yet very friendly, warm and courteous. Lia did not come on strong or overbearing. She did a great job in describing the vehicle, taking me on a test drive and explaining all of the different aspects of the vehicle. My only frustration was not with her, but rather the dealership and the inability or refusal on their part to arrange the inspection of my old lease. As a returning customer, I felt that this should have been a service provided by boch honda. Although not the end of the earth, this did cause some inconvenience to me as a customer. Again, this was not Lia's fault as she did ask about this service and was told no, it was not provided. Upon returning my vehicle, I was told by the lease manager that this was an option and should have been arranged for me. The manager I spoke with upon returning the vehicle was not the manager Lia had spoken to. All in all, the experience was pleasant due to the professionalism and warm friendliness of Lia.Thank you.Maureen Brady
honda111
Jan 21, 2010
To Whom it May Concern:I would like to let you know about my wonderful service and had at BOCH Honda: I was very hesitant in getting a car because my credit was not all that good, but I had decided that to go into Boch to see what they can do for me. I met with Alberto and I thought that I was not going to come out with a car. Alberto was very helpful and was willing to work with me to get into a decent car. I was so surprise and happy with the service I got from Alberto, he is VERY GOOD at what he does. Excellent Customer Service.Roberto.
mrnaglejr
Jan 20, 2010
I visited Boch Honda to purchase a new car and was introduced to Tenia Kniolek. Tenia was very personable. I informed her that I was interested in the Accord Coupe. Tenia was able to quickly get a car to test drive. Tenia was extremely knowledgeable about the vehicle. She showed and explained all of the features of the vehicle. I was truly impressed with her knowledge. When we returned to the dealership, I asked Tenia about other interior colors. She showed me the other color. We sat down to discuss numbers. After finally settling on a price and trade in number. We agreed to the deal. Tenia was very efficient with the necessary paperwork so that I can complete the financing. When I finally sat down with the Finance Manager, the process was very quick. Overall, Tenia was great throughout the process and made me feel very at ease. She brought me a water while I coming to a decision. When I picked the car up, the car was ready to go. While I was transferring my belongings from my old car, she made sure everything was in order. Again she went over the features of the car and took the time to make sure my questions were answered.
mike02gt
Jan 20, 2010
By far one one of the best car buying experiences we have ever had. It started with Gary Mackinlay making sure the vehicle we wanted was there for us to look at, John went over the whole car, and explained how everything worked in detail. Gary worked out a great lease for us and we had the car in the driveway delivered by John a few hours later. Both Gary and John have also called to make sure everything was ok and that we where happy with the car and service.Thank you John and Gary.
J Rockwood
Jan 20, 2010
We went to Boch Honda upon the recommendation of a business associate. We already own a Pilot so we know what good cars Honda makes. We dealt with Mike McShane, and we would highly recommend you ask for Mike specifically when you get to Boch Honda. The car was for my daughter who is a senior in college, so we needed something safe, reliable and economic. Mike made a personal connection with us right away - he was very informative but not pushy. Mike helped us select a Civic and was sure to point out all the safety features and how well it did on gas. Mike was super knowledgable about the car, and was very patient with us during the whole process. At every step, Mike made sure my daughter understood how the car worked, how the financing worked, everthing. He never talked down to her, but treated her as a valued adult customer. When we picked the car up, Mike made sure my daughter was satisfied and fully comfortable in operating her new Civic. Again, if you shop at Boch Honda, ask for Mike, and you will be treated very well.
a221214
Jan 18, 2010
I got a GREAT deal on a 2010 Honda Pilot EX-L from Boch Honda. It was the smoothest, easiest, and best dealership experience ever. It was truly "Hassle-free". Thank you, Boch Honda, for making this purchase a great and successful one. We love the car!
aserr732
Jan 18, 2010
alberto was very patient with us and friendly! he had answers to all the questions we needed to know . He tryed his best to get the car that was best for me and let me test drive the ones i was interesred in.He was very helpful because this is my first time financing or leasing a car , he explained everything well. good employee!
tgazerro
Jan 18, 2010
Chris was fantastic: A big friendly guy with a great sense of humor but still completely professional and helpful. All the people at the dealership were easy to work with, especially the finance manager. Will gladly do business with this dealership again.
karthik2010
Jan 17, 2010
This was the first time I had been to Boch Honda after one of my friends recommended me to go find a used car. Although there were reviews regarding this dealer I would give them 5/5 for their PRICE. One of their associate John de Bronzo was very friendly and he explained me about all the features of the car in great detail. I would definitely recommend everyone who is planning to buy a Honda car to first go and check the price at Boch Honda.
njm1961
Jan 17, 2010
I recently purchased a used 2007 Honda CR-V EXL from Boch Honda. This is my second purchase from Boch in the last 20 months. I found their sales staff to be very knowledgeable and friendly. I found Tom Rybak, Sr Sales Consultant to be very personal and helpful. When I was not sure if the CRV's liftgate could be fully opened in my garage, Tom suggested that I drive it home to make sure it could fit, it did! I found their prices to be very competitive. I would recommend Boch Honda to anyone I know.
suedarc
Jan 15, 2010
This was a return visit for me; turning in one leased car, at the end of 3 yr. lease, and selecting the next leased car. I had a very positive experience with the Accord I was returning. Great mileage and no problems with it whatsoever. I was, however, curious about the possibility of selecting a hybrid this time. John D. was very helpful and seemed knowledgeable about the products offered. He took the time to be sure that he made my options clear. He was pleasant, polite, and professional. He was patient with my many questions. He also maintained a nice sense of humor about the whole, lengthy process of guiding someone through turn-in of one lease and start of another.
bachhondarating
Jan 15, 2010
Bach Honda is very friendly, gave me a great price, the process was very easy, the car was a good value, I was impressed with how they go out of their way to help me. I would highly recommend Bach. Jim was our dealer and he made sure that I knew everything about the car.
Ahmed30
Jan 15, 2010
I would like to say that I did have a great experience at Boch Honda and I did like Lia Patadopoulos service very much. She was very helpful and respectful. I do strongly recommend Boch honda dealer and Lia P as the sales service. everyone at Boch honda did help me out.Ahmed
luckygirl
Jan 13, 2010
Mike McShane worked with me on several occasions to decide which car suited my needsand comfort level. I leased my Honda Civic Hybrid after months of trying to chose the car that suit me. From walking the lot with me, letting me sit in different stylesof Hondas and finally ready to go on test drives Mike was excellent. Mike McShane was patient, knowledgeable and professional. He made sure that I was comfortable with my final decision. Mike went over all the features of the Civic with me before and after my purchase and I left feeling I made a great deal.I have been back for service with Boch and love the drive in service area. Everything is clean and the waiting area was comfortable. The customer servicerepresentative was friendly and courteous. Service Department was excellent.This is my first time purchasing from Boch and I will definitely be a repeat customer. I highly recommend Mike McShane and Boch Honda.
dotluce12
Jan 13, 2010
I rated Lia and Boch Honda favorably because I went in to Boch to purchase a specific car and color and it was a deal breaker if I was not able to obtain that vehicle. Both Lia and Boch went over and above to try to obtain this vehicle for me but it would take some time. While waiting to find my vehicle Lia was not your standard sales person, she was personable and made me feel at ease, she somehow removed all the stress of purchasing a new vehicle. While chatting and waiting for the search to finalize for my ideal vehicle Lia and I stumbled upon a new and different Honda. I asked Lia "How about this one?" and she smiled and honestly asked me if I was sure because I had my heart set on another vehicle. Imagine honest at a dealership? Yes, at Boch Honda there is honesty and integrity. I told Lia I was sure and even though I was tired and grouchy Lia stayed with me and assisted with all the paperwork late in to the evening.I picked up my new and different Honda the new CrossTour two days later and I am not sure who was more excited me or Lia!! All I know is that Lia did everything I asked, was consistently professional yet I felt like we were old friends. We laughed together going over the new car, setting up the Bluetooth, checking out all the fun features. Two kids in a candy store, yet we were adults, imagine having fun at a dealership? If you are going to buy a Honda go to Boch and ask for Lia you will be forever grateful. Thank you Lia, you are simply the best!!!!
jwdean755
Jan 13, 2010
I wend to three or four other dealerships before I found Boch Honda. From the minute I walked in the door there was constantly someone trying to meet my needs. Lia was extremely kind and was truly concerned with giving me a product that was good for me and not just profitable for her. They agreed to come down to the price I wanted and I ended up getting a great deal on a great car.
skanekar
Jan 8, 2010
Amine Abad at Boch Honda took good care of us. We wanted to lease a Honda Civic and he made the whole process very pleasant. The weather, on the day we visited, was not so pleasant and it was snowing hard. Amine had to dig through a number of cars before he could find the exact exact. His new shoes were ruined but, he did it with great enthusiasm. He gave us the deal as advertised on boston.com and in fact, we ended up paying less upfront than what we were originally told on phone. There were no hidden fees added at the last moment and certainly no arm-twisting in trying to force me into the deal. I have leased cars before but this was the first time someone actually took time out during delivery to explain each and every feature of the car. Reggie too care of the finances for us and he completed the process quickly (within 15 minutes) after we were ready to make the deal. Their manager was very polite and courteous when he came to thank us for the purchase.I would definitely recommend Boch Honda and Amine to everyone wanting to buy a Honda. Good luck and congratulations on becoming the number one Honda dealer on planet by sales.
reader123
Jan 2, 2010
I wanted to commend the terrific customer service provided by Boch Honda. My salesperson, Tenia Kriolek, made the experience easy and enjoyable. She was knowledgeable and extremely personable. She was efficient and made sure I was informed about all the pertinent details I needed as a prospective car buyer. She had an outgoing personality and more importantly, was a great listener.She not only remembered I liked Coke -- she had a can ready for me! I was already confident about buying a Honda Civic -- based upon reviews and Consumer Reports. I wasn't so sure about the car-buying process based upon past experience. But that all changed because of the effort and expertise of Tenia.
saikumar2
Jan 2, 2010
I bought Honda CR-V 2010 model. My overall experience was great. Amine Abad took special care in addressing all my concerns and questions. My purchase was hassle free. I also worked with Hayden Ali (Finance manager), who was extremely helpful in doing all the required paper work in very short time. Both Amine and Hayden stayed till l1.30 PM in the night to complete my purchase. Amine also helped me with buying car insurance. He picked me up from my home and drove me to the insurance agent on his day off. Working with Amine was like working with a very close friend. I strongly recommend any new customers to consider buying car from Boch. Sai
dukinfumbass
Dec 30, 2009
Tenia and all of Boch Honda make it a very comfortable experience when buying a new car. This is my first car that I've bought new and they were very helpful walking me through the process and even though I am reletively inexperienced in purchasing vehicles they were helpful, patient, and didn't 'take advantage' of me, so to speak. The friendliness and attentiveness that Boch Honda shows its customers made me feel at home and showed me that they really were willing to do what they can to make me and keep me as a customer. It was an excellent experience.
zientara
Dec 22, 2009
We came to Boch Honda because we had such a positive experience purchasing a larger Toyota SUV from the related Toyota dealership, but this time desired to purchase a not-so-large second family car. Both Honda and Toyota had models we preferred, with Honda our first choice. Our salesperson was just wonderful in the process of discussing our needs. She was extremely knowledgeable, unpretentious and eagerly accommodated all our wishes to see specific cars as we searched for a fit between our budget and the model we desired. During this time my children visited the playroom and enjoyed endless free chocolate bars. My test drive was excellent in that there was a good sampling of quick acceleration moments, high speed highway, side street and parking lot tests right outside the dealership. After viewing a number of cars throughout a price range with our very patient salesperson, we were able to come to a conclusion about price and what was desired. In our negotiation with the sales manager, we both were frank, and he understood and respected our budget figure. He made numerous car suggestions that would match our budget, as well as cars within a reasonable range above that. This compromise allowed us to purchase our #1 choice that we targeted in our website search in the days prior to our visit. The dealership took care of everything for us, and in one day we were in our new pre-owned car. We are immensely impressed by the Boch dealerships and would recommend as a first choice if you prefer Honda or Toyota.
Kalberico60
Dec 21, 2009
To all concerned; Fantastic team of employees from Mr. Marc Schloss who sensed my annoynance after walking through the door and having six salesman ascend upon me and my husband. He was so kind in telling all of the salesman to back off and allow me when ready to enlist their services, then he so kindly recommended we speak with a low-key salesman by the name of Mr. Jim Travers who turned out to be nothing short of thorough and professional. The process was followed by Mr. Paul Costine an excellent gentleman to deal with for negotiating a price, he bent over backwards to offer us the best deal possible. Mr. Bob Signori one of your finance staff is ball of energy and a terrific man with a great personality in a boring job of dealing with numbers all day long. He suggested and we discussed additional options while getting us the best percentage rate possible. Last but not least Mr. Mark Doran for his help with your troublesome service department that did not want to give an inch of assistance without charging a minimum fee to remove four bolts from a trailer hitch on our trade in after being a repeat customer who purchased two brand new vehicles within just shy of a year apart, shame on them.......but, Mr. Doran made in happen.Thanks again Mr. Boch,Respectfully,Mrs. Kimberly Alberico
buyershelper
Nov 27, 2009
Boch's prices are no different than every other dealers. The ad slogans are BS.If your not in the area it's not worth the trip.If your looking for an end of the month late day good deal go elsewhere. The lot drivers are nuts so watch out while your walking in the parking lot. The sales practices I have never seen before and a rather simple sale can be complicated to confuse the non experienced buyer.They do have a large selection of vehicles and the store is nice.
dottonino
Nov 23, 2009
My husband Kevin and I love dealing with the Honda team here at Norwood. They are professional and don't waste time. The salesperson, Tenia, is amazingly knowledgeable and efficient to get the job done. She made sure the car is washed and ultra clean before handing us the keys. In addition, she went the extra miles to follow up which is not expected. We would like to say Thank You and definitely recommend you to our friends and family.
bbyrnes
Nov 22, 2009
I had a wonderful experience purchasing my new 2010 CRV. I picked the colors on-line, and when I arrived, my vehicle was waiting for me. The sales person (Heather) was very efficient and knowledgeable. I love the color (urban titanium metallic) and the new features of the 2010. I plan to send all my friends to Norwood to buy a Honda from Boch.
Lei Wang
Nov 18, 2009
I am very satitified with the sale peoples and the experience with BOCH Hondam, and I will recommend it to my friends and other people. Amine is the saleman, and is very helpful and help me a lot with my name car. The manager Paul is also professional and easy to talk to.
coolnhsmiths
Nov 2, 2009
Tom Rybak was extremely professional and courteous. We couldn't of asked for a better salesman. No pressure or arm twisting, something that I wasn't accustomed to. Very knowledgeable in the Honda product line. Tom is truly a valuable asset to Boch Honda. Gary McKinley was also of the same quality professional staff at Boch. I will continue to purchase from Boch as a result of these two individuals. Auto purchases will never be the same again. Thank you Tom and Gary.
papaduke
Oct 27, 2009
My whole experience at Boch Honda was very pleasant. Jim Travers made buying a car non stressful and actually LISTENED to my needs first before we talked business. He was very knowledgeable and knew his products inside and out. He helped with the financing as well which was a big concern for my wife.I have purchased many cars in my life and Jim is by far the best salesperson I have ever worked with. He is a credit to the Boch organization.
hondagirl922
Oct 26, 2009
My husband and I visited Boch Honda last spring looking for a CRV lease. We worked with Kevin and he was great! He took the time to sit with us and figure out exactly what we needed and could afford. He was friendly, considerate, honest, and very knowledgeable about the cars in the lot. Not only was our deal great and very fair, but Kevin was able to get us a very generous price for our trade -- a Chevy Lumina that would barely start. We left with exactly what we wanted: a black CRV, EX-L with cream interior and a monthly payment we could afford. It was perfect and I would definitely go back to Boch to see Kevin again and again.
Billcabin
Oct 26, 2009
I visited to drive a new Honda Ridgeline (I had been driving a Toyota Tundra) I was so impressed with the ride of the Ridgeline I just happed to ask how much and 20 minutes later I had a deal on a new Ridgeline. They were very up front and the price was fair. I felt I got good value for my trade and I really like the Ridgline.
michelle craig
Oct 26, 2009
I had the best time at Boch Honda!!! I had the best saleswoman Tenia Kniolek!! Tenia and I hit it off right away!!! I was so confortable with her she took the time to ask and LISTEN to my needs and wants, and once my short list was done done, she took me out on the lot and showed me my beautiful car!!! I was sooo excited she was jumping up and down with me! we went for a test drive and I wanted to keep driving. She than brought me to meet with another girl Desiree (sp?)..another one of my favorites!!! She works in the finacee department. I had a blast sitting with her and going over all the facts and figures..and made sure I understood everything! I had so much fun with her and Tenia I was sad to leave them!!! I have to say Tenia and Desiree are the best EVER!!!! They are my girls..because girls rule and boys drool. Oh and Darnell Young was so helpful and very thankful for all his help he sent me to Tenia and Desiree--they all are great. OH and I can't forget my boy Mark..on of the mangers..love him and his fishing ties. They are like Marky Marky and the funky bounch..all so friendly and helpful..they are always smiling and laughing!!
mib147
Oct 26, 2009
Lia was exceptionally good to me. Best place I have bought a car so far. They seemed to go above and beyond to help me get what I needed. Including picking me up and driving me home when I didn't have a car. They didn't have the car I was looking for at their lot so they found the right car and had it brought to Norwood for me. They wanted to get me the car I wanted instead of trying to sell me something I didn't want.
lozanski01
Oct 16, 2009
I have been buying/leasing cars through Boch Honda for the last several years. After initially leasing from Boch, I made the decision to never deal with any other dealership except Boch. The sales team and and the service department employee's are phenominal, I have no reason to shop for my cars elsewhere.Every time I bring a car back to purchase/lease a new one, I am in and out within an hour or less, including negotiating the deal and financing. My cars have always been immaculate and ready to go. It is hard to express in works how happy I am with this dealership and I recommend it to all my family and friends.I've had nothing but excellent service and experiences with Boch Honda. I will be a customer for life!!Thanks Boch and team for making my car buying life easier!!
harrydogyo
Jul 26, 2009
So I braced myself waiting for the games, the long waits, the hardball tactics... then it was a completely PLEASANT experience that really exceeded my expectations. I started at Bernardi, and I also had a great experience initially, but they never followed up with me after that first visit except one email over the course of a week. I also would have paid $50 more a month leasing there. The absolute best way to buy a car I think is to negotiate first over the internet. Andrew their internet guy (and those who filled in for him) were super responsive. There was a little salesmanship over email trying to close the deal, but also there were no games. Really upfront. Took $100 to hold the car over the phone, confirmed they had the title before I drove down. Got a great deal on an Accord Lease. So I set up a time to go in on Saturday to have my trade appraised. I told them i only had 30 minutes tops, but expected to be there an hour at least. I was out in 20 minutes. They totally respected my time. ( I will say though I got there early before the rush and there were sales people everywhere wandering waiting to pounce... this is a place with a lot of activity). Luda was a very helpful sales person, running around when I went in Sunday to help get it done. you can wait a bit on busy days for the business office (Which I did for an hour or so). By the time I got there, I did get some of the sales pitch for the expensive addons, but it wasn't too bad. I take delivery this week. This is a high volume dealer... if you're in on a weekend, there's a LOT going on. But if you do your homework, (and work over the net), you really can't beat BOCH.
nitza_lopez
Jul 24, 2009
From the moment I walked into the dealership, everyone was great. Everyone acknowledged me and were extremely helpful. There were no questions left unanswered...I left there knowing I had made the right choice in vehicle for me and my family. Thanks
dykaga
Jul 12, 2009
All I can say is why did I go against my better judgement and go back to this place. I went yesterday July 11th and had a salesperson Named Heather. She was awlful I asked for prices three times only to get some chicken stratch on a piece of paper staing my monthly payment. SO I gave it another try today. Oh did I mention I was with my two little kids and we spend 2 1/2 hours without test driving a thing. So I called today and asked for a manager. SPoke to one that assured me that wouldn't happen. Will 5 hours later. THey wrote up a contracr that stated the wrong price and charged me for a remote start they said they were going to give me for free. UGG Oh and tday took 5 hours. Beware I've heard they have good prices. But I wasn't impressed and they took my entire deposit. Which I thought was weird since every other time I bought a car I bring a cashiers check. HUM!!
CarPet
Jul 8, 2009
[Pure coincidence: typifying our positive experience, while writing this review, my wife just got a follow-up sales call from Salesperson Marc Heroux himself to see if everything was ok after taking delivery]. We cannot say enough great things about the manner in which Boch's entire Sales, Internet Sales, Service, Finance and Admin team worked together and dealt with us during our recent 2009 Honda Fit Sport AT purchase. The personalized approach for such a large dealer was unexpected. Boch, by far, exceeded our expectations in every category. We have purchased new Hondas since 1979 (around 10) and currently own 2. This time we had high expectations before we would buy from any Honda dealer, and we had limited funds due to the poor economy. We were ready to buy a 2009 Fit Sport AT immediately, as my wife has yearned for a redesigned 2009 model since it was announced by Honda. From Honda.com , we sent internet quote requests to four dealers and within 1-2 hours we had a Boch email quote (with an actual $ amount, a very good price) and a phone call back from Jayzen who is an Internet Sales Manager. BTW, it is now 4 days later, we have already taken delivery, and the other 3 dealers only sent delayed replies which basically stated "we got your request and give us a call"). We had recently invested hours by visting Bernardi on Rt. 9 a couple of times, but, we could not get anything but a "general" idea of availability and price, as you had to go through the time-consuming hassle to sit down and do the ready-to-commit-and-sign paperwork first before you could get real answers from them. We loved the Sales guy at Bernardi, but were tepid to their sales approach, seemingly high pricing, our feelings about the rest of their sales team, and the limited selection available. That uneasy feeling thankfully pushed us to stray and look for other dealers and save a lot of money while maintaining comparable post-sales services.On the way down to Rt 1 to see Boch, I remembered that Prime was also on Rt 1, because we had bought Honda and Mercedes cars from Clair before. We called Prime's Internet Group and found their price was within $50 of Boch's. However, Prime said where we were headed to Boch, if we went to Prime that day, they would lower the price by an additional significant $ amount.We walked into Boch ten minutes ahead of time, discovering 3 people talking about us. It was Jayzen the Internet Sales person informing Salespersons Steve Winette and Marc Heroux that we were scheduled to arrive. Jayzen was informing them of the price and details of the model we wanted, detailing the colors he had informed us were in stock, and discussing having a test drive Fit Sport ready. Impressive!The Salesperson duo was thorough, low key, no pressure, and worked with us flawlessly - we liked that very much. We took a test drive with informative Fit-guru Salesperson Steve Winette. We accepted Steve's offer to ride to the reserve lot where all the inventory cars were parked, to select the exact color and car stock # we would like to buy if we purchased from Boch. We were up front with post-test drive Salesperson Marc H. that Boch's price quote was basically the same as Prime's, but, we were going to take a ride to Prime because Prime had told us about the additional large savings amount if we went to Prime that afternoon. Then Sales Manager Mark Schloss came over. We were straight with Mark S. as well about our intention to checkout Prime before buying (and that we perceived the Prime offer to be genuine and not a bait and switch) - he said he would match that further discount and lowered the initial price we received. The Sales Mngr. did not give us the old turn-off demeaning "don't believe what the other dealer said/too good to be true" spiel we have heard before, and he did not speak negatively about his competitor. At that point, we said OK, acknowledged that we believed Mark S. was saving us hours (days?) of further "shopping around" while geting Boch business, and, we felt comfortable that we likely had a GREAT deal with comparable post-sales offerings. We were treated well and respectfully. My wife had the oppotunity to "ring the bell = deal!". That bell rang continuously while we were in the showroom - hope it does not crack from overuse. The Finance guy, Tom Glover, discounted a dealer installed remote starter that we needed, and handled all of our paperwork quickly as we did not plan to use Honda financing....we loved the pics of his 3 cute daughters. All was not perfect: We did run into a challenge because Boch's email system had an unrealistic low size setting for rejecting emails with attachments.....Boch has deep pockets and should do something to increase this low threshold because it caused a significant communication glitch which had to be overcome.Their service car prep people, backoffice Admin, and Registry people did an invisibly seemless job of getting the paperwork through in a tight turnaround, as we had to be able to pickup the car the next day. The Sales Mngr and Salesperson Marc H. delicately ensured that all of the checklist details about the car delivery were in order and 100% done so nothing slipped between the cracks. We noted that Boch is a very busy volume dealer with many salespersons to accomodate crowds of customers; they provide customers with plenty of ice cold Poland Spring waters on a hot day and have a bunch of environment-friendly recycle receptacles for the empties. We realize this is a glowing dealer review, which is attributable to the fact that our dealings with Boch left us glowing! We realize that YMMV. Oh yeah, my wife just looooooves her Fit Sport AT!
shopperpaz
Jun 15, 2009
Kudos to the entire Boch team!!!! They made the experience of buying a new car a SIMPLE pleasure. We weren't rushed or pressured. They wanted us to be happy and get what we wanted for the price we wanted and we DID! We purchased a brand new Honda Pilot Touring 4WD. Tenia, our Salesperson, took her time and explained everything!! It never felt like she was trying to "sell" us. The Honda sold itself once Tenia showed us everything. When I went to pick up my new SUV, Tenia set up my radio stations, XM Radio, Bluetooth and Navigation without even having to ask her. She asked me to select my "preset stations" and she'd take care of it all. Sounds simple, but it was a really nice bonus! I would HIGHLY recommend Boch Honda in Norwood!!! I am not surprised they are the #1 Honda Dealership in the Country! They are the best! The staff is like family. They laugh and work GREAT together creating a "comfortable", yet "professional" atmosphere for the customer.
pravindar
May 29, 2009
My experience with Boch Honda was great. I am from NJ and called them up to discuss the car etc. before going in to buy. The manager, Denise, was very professional and their follow up even before I went in was perfect. I drove all the way from NJ to MA to buy a car,fighting my way through 5 hrs of holiday traffic and I would do it again.It was well worth it! From the moment I walked in,which turned to be 7.30 pm on account of traffic,the staff was great.No pressure. My sales person, Wally Thomas, was friendly,courteous and extremely helpful and efficient. As a single woman going in to buy a vehicle,I could not have been treated better. Bill who was Walter's manager,Chris,another sales rep who helped me and Eric, the Finance manager were also extremely helpful and honest. Their service was impeccable,the deal was perfect and my experience at Boch Honda,Norwood,MA has me recommending it to everyone !!
hahiggins5
May 29, 2009
I had been thinking of a new car for a couple of "years". I looked at mini-SUVs, as well as wagons. Mike McShane helped me with the Honda CRV. I tried 5 (maybe 6). He was very patient and helpful. Paul Costine was also quite helpful. My plan wasn't to purchase that day. They were reasonable and waited for me to feel comfortable with my decision. I purchased a Honda CRV EXL the following day from them and absolutely love it. I wuld definitely recommend them to anyone I know.Thank you Mike and Paul.Helen Ann Higgins
mcronlo72iap
Apr 17, 2009
I reached the store after much telephone and email communication.They were super. The sales staff was eager to greet.The paperwork and negotiations went as expected.There were service questions and I was walked over to service personally and provided with the explination and met ome funny service staff.I have to say some of the reviews must come from people with far far far higher expectations than I have.Seriously. I bought a car. I think I paid a good price and now I can go back there with my head high because I treated them like people and they did the same for me.Love my Pilot!!!! Learning to love being a new member of the Boch Honda Family... (At least that's what they kept telling me).I do have to say I was told there were the pioneers of the "Ringing of the Bell".I am sure Mark D must be proud of his team.I will be back for my wife's lease that is up. It's a Toyota, but I am thinking of an Odyssey now based on this experience.(I also don't care much about whiny people, they must have been miserable to deal with anyway!)
adam615
Apr 10, 2009
Researched prices on the official Honda website to find a good deal. Found a GREAT deal on a Honda-certified used Accord w/ low miles for $10,880. Drove an hour down to Boch. We walked around the lot browsing and after 10 minutes of NOBODY coming to help us, we had to go inside and ask for help. They have me talk to Chris, their sales manager. I tell them our price range ($10k or so) and Chris pretty much tells me they don't have anything in that range. I ask them about the one listed online and Chris has another salesman named Kevin help us. Kevin brings us out on the lots and is looking at a few cars.I mention the price online and he says they list things online at dealer cost. However the prices on the windshields ($14,999 and up) he tells me to ignore (!?!). I told him I REALLY am only interested in the car I saw online, and so we go BACK inside so he can leave us sitting for 15 minutes (though to his credit he was nice enough to get us water). A THIRD guy comes out, mutters his name incomprehensibly. They pretty much tell me this car does not exist on their lot. Then they proceed to try and upsell me to a higher priced car. I press him and give him EXACT DETAILS on the car I drove here specifically to buy. He leaves again to check on this. Now we are left to sit and wait some more. He finally comes back 10 minutes later to tell me that they "sold" the car. I had pretty much had it at that point and they didn't seem to actually want to help me so I pretty much left at that point.Long story short: If a customer cares enough about a car to find it online, drive an hour to your lot and then asks you about the car, then you should probably try to find/sell them the car instead of acting like it doesn't exist for an hour and completely wasting my time before going "oh...umm...it's 'sold'...yeah, that's it!"This was the poorest experience of customer service we have seen so far in our trips to New England dealerships. You would think "#1 on the planet" would know a few simple things about conducting business and focusing on customer service. Shameful.
boalne
Apr 5, 2009
I had a very pleasant experience buying a 2009 Accord LX-P from Boch Honda last month. I requested price quotes from 3 different dealers around Boston (Bernardi, Herb Chambers and Boch). One replied back giving me a poor qoute for a CRV (!!) when I asked for Accord.That was the end of dealing with that dealer.In the first round of emails, the other remaining dealer gave me a better quote. I emailed back these two dealers asking whether they have better offers. I quickly received an email reply from Gregory Gillis in the Internet Sales department at Boch Honda giving me a very competitive quote. I emailed him back a few times and his email replies were professional, decent, and polite. Finally he offered a very good quote which was much below invoice price (even after adjusting for the manufacturer to dealer rebates) and I accepted the quote.The phone call with Greg took about 10 minutes and that was best auto buying experience I had so far in my life.The next step in the buying process was to meet with sales person. His name was Bob Bif Fenerty. Dealing with him was like eating the icing on the cake. He was very nice, very polite, very professional and always eager to answer all your questions and getting back to you with answers or information if he does have them outrightly. I went in there, signed the papers in 15-30 minutes. Took another 30 minutes with the finance manager (Ms. Karyn Ingram) who was very helpful and professional. There was no undue stress or pressure tactics at any point. She tried to sell few additional things/accessories which I declined and she agreed and moved forward with the paper work. Next thing, I did was to go back couple of days later and drive out with my new Accord.Overall as mentioned ealier, the best auto buying experience so far. This was my second car from Boch (the first one being my 2006 Civic). I recommend going through the internet sales dept and dealing with persons like Gregory Willis, Bob Fenerty and Karyn Ingram who honours customers and knows how to deal with customers.
hockeyplayer99
Apr 5, 2009
I was in the market for a new car so I called up dealerships. I spoke to Darnell over the phone and he quoted me a price for the car. I liked the price as it was better then what I got at other places plus I wasn't looking for the res but the price with res beat the one with just navi. I went to Boch in Mass and I was from NY. Long ride but I ws going to a hockey game up in Boston anyway. After doing all the paperwork with Steve who was very nice, we went to see Bob. He was also very friendly. We found a few minor things wrong with the car they sold us with the seats some indents in them,so after all the papwerwork was done we had to come back to pick up the car. When we came back most of the indents were gone just one was still there, as its minor, but we were told that it should go away and if it doesn't it is coverd in the warrenty. We had to wait a little bit for Steve before we got to finally go over the car and get to take it home. Overall this is a very good dealership, as they all seem pretty friendly. If I was in the market for another car and was heading up to Mass I would stop back in.
HappyDancer73
Mar 22, 2009
What a shame that more people don't take the time to post a positive review when they have had a nice experience somewhere. It's perhaps a natural tendency to want to vent when things don't go exactly how one had hoped (and I too share a negative experience, as a word of caution to others...), but I must say that we were very pleased indeed with our Boch experience.Once we had decided on the CR-V, we visited a total of 3 Honda dealerships in our region (Bernardi Honda, Boch Honda and Herb Chambers Honda of Westborough -- booooo to Herb Chambers!) -- an essential step when it comes to seeing the vehicles in person, test driving different trim levels, briefly comparing dealers' approaches, etc. Once we had decided on a trim level and hoped-for color, we did our homework online and worked to obtain the best possible web price quote.Though Bernardi is closer to us, Boch (likely due to their sheer size/sales volume) was able to beat out Bernardi's quote in the end. Their online sales team (in our case headed by Sales Mgr Danielle) was truly top-notch - responsive, polite and eager to help us if they could (but never pushy.)If money weren't so tight (we weren't planning to buy right now, but a snowstorm ice incident ended up totaling our former car...) we might have been a bit more forgiving when it comes to price, giving Bernardi the business - as they were truly friendly, not pushy, and a pleasure to meet/speak with as well.Once we made the decision to go with Boch, the sales process was just terrific. We were assisted by Marc Heroux, and he was -truly- top-notch; helpful, informative, and quick to answer any and all questions. On the night we took delivery of the car, he was wonderfully thorough, and left me/us feeling very well-informed...and we know that he will be a willing resource now and into the future. A genuinely nice guy who was clearly motivated by a desire to make sure that we were as comfortable and informed as possible.Our only complaint would be that our sit-down with our Boch finance guy Mo ended up being quite frustrating...though he -was- able to meet then beat our aggressively good outside financing quote, he then turned what was to be a quick "come down and sign the final sales paperwork" into a nearly hour-long visit, much of the final 1/2 spent with Mo trying to push AAA-esque car coverage and exorbitant interior/exterior Scotch-guarding-stye coating onto us - no thank you. Mo's attempts to do the hard-upsell were especially unwelcome given that my husband and I both had to be there, and so by definition we had to bring our toddler daughter for the trip to Norwood as well, when she normally would be winding down for bed. Given this, we had been promised that this would be a quick and easy visit and so off we went that night - Mo was clearly not pleased when we declined both of the add-on services, and his tone became markedly less pleasant - all of this as our poor daughter was hitting the fatigue wall and we were firmly-yet-politely declining him and noting that we had to leave (our paperwork was nearly all signed at that point.)Sorry for this long review, but it should hopefully prove helpful for others - go to Boch, ask for Marc Heroux - he's truly wonderful. Just watch out for those $$$ add-ons when it comes time to sign off on the sales paperwork!
ejriii
Mar 12, 2009
This is my third car bought at Boch in the last three years. I did an internet search of the entire North East Coast from Md to Me. Nowhere will you get as good a price as from Boch nor will you get as strong a fight.Here's what I recommend. Start with the Boch Invoice Price which they list on the Internet as "Dealer Cost". Realize that Boch is a volume dealer and they make most of their money on the hidden manufacturer to dealer kickback or "manf holdback". For Honda this is about 2% of the base MSRP. So take their Dealer cost price and subtract 2% of the MSRP and then meet between this value and their "Dealer Cost" Price. Press even harder if you can at the end of the month and even harder at the end of the model year...they are desperate to have national bragging rights. Expect to wait a long time in the Finance office, up to 3 hours. So I drive cars at other dealers and get their prices, which are usually much, much higher and talk to Boch on the phone and internet. Once the deal is ready to go I make sure all the paperwork is ready before going to the dealership. In no case try and do a trade...sell it on Craig's list and only deal with Boch if you have cash. Don't buy any dealer accessories from Boch..go to HONDAPARTSDEALS.com for prices 30-40 less. Have your local body shop install roof racks, traier hitches, etc. Have fun and get ready to rumble!!!
hardseller2
Mar 9, 2009
I visited Boch Honda showroom three times...was dissappointed each time. Customers believe they are getting a car for less from reading the ads boasting Boch Honda is the number one in sales...not true. Customers are only getting a high pressure sales experience by believing a deceptive ad.Boch Honda writes their own unreal positive customer experiences on this site to offset the number of negative customer experiences...so bewareOn my first experience...I went into the showroom looking for the sign and drive promotion on a Civic..a salesperson took me on a test drive. The salesperson did not seem to know anything about the ad..when I came into the showroom...the salesperson turned me over to Mark S. the Manager. Mark S. is reflective of the high pressure sales tactics Boch Honda is the benchmark of for other showroom to follow. Mark S. took an hour to honor the ad. Mark S. was high pressure by adding on up front fees to the sign and drive lease...offering me nothing for my trade by insulting me...including free oil changes, service coupons, free title look up and other high pressure sales gimmicks.When I said the ad was on an EX...Mark S. became offensive and was looking to increase the up fronts that Mark S. promised to use my trade to offset..when I said.tha ad was on an EX..... Mark S. seemed to draw a blank...also the promotion was only on two cars...when I asked Mark S. about a different color Mark S. drew a blank..Mark S. also drew a blank when I asked about lowering the monthly payments on the lease....Mark S. also followed me outside with his clipboard over to my car..Mark S. is sleazy high pressure and smooth talking....the only smooth talk is I told Mark S. I have a dry sense of humor by asking Mark S. if that was his face in the ads..and on the banners on the wall in the showroom...Mark S. said he would have a lot of money if it were his face on there...The second experience was I placed a deposit for a one day sale on leasing a Honda Fit on the website..It was difficult to get my deposit refunded..when I went to the showroom in person looking for my deposit..Mark S. lied about my deposit being refunded in seven days..it took two months of my persistence to get my deposit refunded..The third experience was when I went in the showroom in person to check out a sign and drive lease on an Element...was a deceptive ad...the only Element in Boch's inventory was selling at top dollar..I left the showroom and never heard from the salesperson again on each one of these experiences.To get your best deal on a Honda in Boch's chaotic atmosphere be ready to be dissappointed, pressured, insulted and come down on Mark S.'s day off...a below zero experience in every category..........................
Rdorsi
Mar 6, 2009
On Sunday March 1st I walked into Boch Honda and I was there to just browse around. A man named Will asked me if I needed help and I told him I was just looking. Instead of being a pushy sales person and asking a million questions he mentioned that at any time I needed help he would be in the vicinity and would gladly assist me when needed. I must admit I have only marginal knowledge of automobiles. About 15 minutes later I approached Will and told him my time was short and I had to leave. I asked Will for a brochure on the Accord, Civic & CRV. Will came back with a manager which at first was slightly awkward as I did not request a manager. The guys name was Marc Schloss and he asked me if I had a pleasant expierance and if al my questions were answered. I almost felt guilty for leaveing. Mr. Schloss asked me if I could return and test drive a viechle of my choosing. I remember Will offering me a test drive on any car I would have interest in and I declined. I did agree with the manager that it would be a good idea to do a test drive to break the ice in what I am looking at. To make a long story short I called my girlfriend and told her I would be late. I drove both an Accord and CRV and eventually bought a CRV from Boch Honda that day. I traded in an Accord with 175 K miles and received what I feel was fair value.Upon reflection a good friend of mine purchased a car from Boch Honda 2 weeks prior and said the place was ok but the music was blasting and the place seemed overly busy. I noticed the music just right not too loud and certainly not like a dentists office. The place seemed very organized to me. People who work their seemed to be happy as well. Thank you Will and Marc for making this a pleasant experience that I will share with friends and family. Regards,Steven Woodley
georgia180
Mar 3, 2009
I had a great experience with Boch Honda!!!!!!! I was pleased with every step of the car buying process. Seriously... it was perfect....Here's my experience:I requested a price quote from Boch at Cars.com. I quickly received an email reply from Dan Jordan in the Internet Sales department. I emailed him back a few times and his email replies were professional, helpful, and polite. He offered to have me come in and test drive the 2009 Honda Fit that I was interested in. I called him, and he arranged for the car to be brought around to the front so it was ready for me when I arrived.As promised, the test drive vehicle (exact trim/color I requested) was ready for me at the time I requested.Dan turned me over to salesman Biff -- he explained the features of the car, etc. NOT ONCE did I sense a high pressure vibe from him. He was really personable, friendly, easy to talk to, answered all of my questions... and... he has a really dry sense of humor... he cracked me up many times..!Then we got back to the dealership and sat down to chat. I wasn't ready to talk numbers so I didn't bring price up in conversation. His manager, Mark, came over and told me about the quality of Honda cars, etc. NOT ONCE from him did I get that "high pressure" vibe AT ALL. I was so relieved.Anyhow, Dan from the internet department was great about following up with me after the test drive. Nice touch. NO pressure, just keeping in touch. Phew.So this past Saturday, I decided OK I think I'm ready to see if I can get this car! I walked into Boch without an appointment with the salesman (you should really make one... they are busy there and I had to wait a little bit) and after a short, polite meeting with Biff and the sales manager we agreed on a price that I was satisfied with. They took my trade-in, too. I walked up and rang the sales bell.. fun.. ! It wasn't stressful at all... phew........So the next step in the buying process was to meet with the accessories sales rep. Her name was Tanya or something like that. She was nice but I already knew I didn't want any accessories.. I want to customize my car with non-OEM accessories.. she understood and politely left... Then the next step was to work out the paperwork with their finance guy Khalid. He was polite and friendly and very efficient.. all the paperwork was ready to go and I was out of there quickly. I had to wait a little while for the car to get cleaned/ready to drive off the lot.. so I went to the cafe over at the Boch Scion/Toyota dealership next door. There I ran into Dan the internet guy and we had a nice chat about how great the Honda Fits are. I told him that his initial contact with me really was so crucial in securing my business. There are so many dealerships who were wanting my business that I really could have been super picky about where I went. I figured that since Boch is a volume dealership I could get a good deal.. yeah I was right!Ok, so sorry this was so long but that was my entire painless experience at Boch. EEK I hope this doesn't sound like a fake review... I suppose everyone's experience is different. I happened to have a good experience so I thought I would share it.The only comments I have that aren't as positive are: THAT MUSIC!! They play this outdated top 40's music from I don't know when.. late 80's, early 90's?? It's awful. Not sure of the psychology of that.. maybe they think that's what people like? Not sure. And the speakers they use are of lousy quality... kind of muffled. Uggggg! Get some hipper music and some good speakers and everyone will be happier! But hey to have a no-pressure sales experience and then get a good price on a car... I can deal with the lousy music for a few hours. Also, the dealership is such a high volume place that there's a lot of people in there, lots of sales people around. Not that having it busy is a terrible thing, it just is an energy that you have to be prepared to deal with. But the salespeople have desks separated by some partitions so it's not that bad. Be sure to EAT before you go to buy a car.. the process takes a few hours and if you are hungry you could find yourself exhausted by the time you get to the paperwork process. OK, thanks for reading this. I'll post any updates I have. Am going in to get the car inspected today. I know their service department is crazy busy but hopefully I can get out of there quickly today... I scheduled an appointment request online and am waiting for them to call me now.Update: getting the car registration card/car inspection/misc. details today at Boch went smoothly. Service department was great.. all the guys in Service I met were friendly and helpful. They have a great system for checking in the cars for service and keeping track of everyone's cars.
kstrike
Mar 2, 2009
John McMahan was one of the best salespeople I've dealt with. He was able to find the exact vehicle that I was looking for (2009 Civic), and didn't pressure me into buying. He was able to answer all of my questions about the car and made the process as easy as possible. I would definitely go back to him in the future, and would recommend him to anyone looking for a new car.
hardseller
Feb 25, 2009
Boch Honda was running a deceptive ad on President's day weekend for a sign and drive lease on an Element. I was impressed at the ad ....Elements do not have good lease numbers. When I inquired about the lease promotion on the Boch website...I was answered by Darnell.. Darnell was looking to sell a straight up lease on an Element. When I discussed the promotion...Darnell seemed to know about it....and said it does not start until tomorrow...it is on only two cars...was argumentative about the ad that advertised there were a 100 Elements.When I inquired on the telephone the next morning..I heard from Jarzan there were only two cars left at this price...there also was 1800 up front for fine print...I learned it was not a true sign and drive with zero down as the ad was boasting. Jarzan said it was 'first come first serve basis'.....did not sound real...in only two colors.When I inquired later on in the afternoon...Mike....sounded like a mechanic...said there was only one left at this price..in a different color than Jarzan said earlier..Mike became offensive when I said the ad said there were 100 Elements in the ad.When I came down later in person in the evening,...... a salesman, an older person waited on me and assured me there were zero Elements left at this promotion..Mark S. greeted me... he knows me from dealing with him while I was looking to get my refund on a deposit previously...difficut to get....Mark S. did not seem to know about the promotion on the Element..Mark S. went to the other side of a car in the showroom and whispered to the older saleperson that was waiting on me.The older salesperson went over to a desk....I was showed numbers that were crazy too high on the only other Element left in the lot..the ad from a day ago said there were 100..the older salesperson also was discouraging about leasing a Fit...Mark S. and the older salesperson that waited on me seemed to have already reached their quota for the day, had a number of lines to defend the ad, were not too helpful........The older salesperson said the two Elements at the promotion were loss leaders and they were sold before the showroom opened in the morning. I was given different information on the telephone before I came down about they have two leftin the lot at the promotion...Boch Honda is the leader in deceptive advertising, high pressure sales and other gimmicks..........For boasting that Boch Honda is number one in sales....the showroom does not seem to care about the negative experiences on the dealeraters site..the real ad is Boch Honda is number one in high pressure sales, bad experiences, deceptive ads......................................
sdello
Feb 20, 2009
I bought my Honda about 2 and 1/2 years ago. I love my car and I love this dealership! I bought my car from Boch and have had my car serviced here-Everytime. Every Oil Change, maintance and any concerns I've had with the car-I have always been treated EXCELLENT! My latest trip to Boch was for an oil change, I had 2 of my kids with me. Sean greated me and my kids with a big smile, asked what I was there for and showed me where the "kids room" was so they wouldn't get impaitent waiting for the car to be serviced. As we were waiting a very nice, kind woman, with a BIG Smile named Maria walked by and saw me and my kids hanging out in the room and told us there were some snacks in the main waiting room and to go help ourselves. She walked us over and showed myself and kids what there was for them-complementary.... MY kids were eleated! Fruit cups, muffins, coffee-This dealership knows how to take care of their customers! When the car was ready about 40 minutes later-seamed like we were there for only 10 minutes-Sean came and got us, walked us to the cashier and explained what was done to the car. He THANKED US-for letting him take care of us-were do you find that kind of customer service these days. My kids can't wait to go back there again!
ARoffi
Feb 20, 2009
I know every experience is different, but I think a lot of that is more the sales person than the dealership itself (what's that old saying about bad apples). I took my Mom, Rose, to by her first new car in a long time. I wanted to make sure that she wouldn't get the proverbial run around. I looked up the cost on-line and knew that I would have to pay around that cost. I did my mom's homework, but I think it really paid off. There were almost no negotiations and little to no haggling. Our Salesman, Will, was pretty nice, and more importantly patient. He never spoke down to us. I liked that the finance dept didn't try to pull any fast ones either. Caryn was direct and thorough. After the deal was signed off on, we left and picked up our car the next day. We called to make sure it was ready, a girl in service, Maria, told us that it was ready, washed and stickered. She even told me where it was parked. All in all, its not something I enjoyed doing, but I wont be going anywhere else when I go to look for my new car.
FhSTAR81
Feb 20, 2009
I live in Maine and was on vacation when I got a flat tire. I then took my car to Boch Honda for service. I was greeted as soon as I arrived by Sean who was very helpful and friendly. The tire needed to be replaced, they were able to complete this repir in a timely manner and had me and my children back to our vacation in no time. The children loved the children's room. There were movies to watch and activities to play with to keep them busy. I only wish I lived closer so I could have this type of service on a regular basis.
susanshannon15
Feb 19, 2009
Very pleasant experience from the first phone call to picking up the car. I was treated with the utmost professionalism and respect. The entire experience was easy and effortless. Highly recommend this dealership - the staff is incredible.Susan Shannon
massCheck
Feb 17, 2009
Within the past couple of weeks I received a notification from BOCH Honda in Norwood MA an invitation for the Washington's Birthday sales promotion included was to be a drawing for $8,888.88. My wife and I decided to enter this on the evening of the drawing. We arrived at the dealership 1/2 before the drawing (and within the allowable timeframe to enter the drawing). The drawing was to be held at 7:00pm and entries were allowed up until that time. When we arrived we asked about the drawing for that evening and was directed to the center of the showroom floor. We waited until 7:15 before asking when the drawing would be and we were told shortly. I asked a manager for more of an exact time and he asked one of the vice presidents who said they were running '...a little slow' and that the drawing would be at 8:00pm instead. When 8:00pm arrived we asked again and was told that the drawing was moved to an undisclosed location sometime in the afternoon and that the drawing had already been held 'hours earlier'. My wife and I spent over two hours waiting for a drawing that we were never allowed to enter at a location NOT listed on the announcement.What kind of a dealership would do such things...I have reported this shady dealer with the Better Business Bureau, the Massachusetts Secretary of the Commonwealth, the state's Attorney General Office. There is no monetary loss except the possibility to be entered into a 'FAIR' lottery at the dealership offering a single prize of $8,888.I hope you do not have dealings with this dealership!
vandemerestreet
Feb 12, 2009
After having good conversations with several sales people on the phone I ventured over on a friday to try and negotiate a deal on a CR-V. I spent 5 and a half long hours negotiating a deal. I then spent another half an hour in the finance dept, at which point I was told that the sales person had been dishonest with the finance dept about our credit and the deal we had spent 5 hours working on would not be approved with the bank. I then called back on monday, tuesday and wednesday and left messages with sales people, a floor manager and several members of the finance dept. Finally, Karen in finance called me back to say that our credit was in danger of dropping from Tier 1 to Tier 2 and if one more business checked our credit that it would most certainly drop and then we would be forced into a much higher APR. She then explained that we would need to buy the more expensive Pilot so we could use the rebate to cover the negative equity in our trade in. She spent a long time on the phone with me explaining all this and of course I thought she seemed very honest and helpful. Karen explained that at minimum we would be looking at a $600 monthly payment and that this was the only option for us to be approved. I believed her and when after 5 days she hadn't returned any of my phone calls I then spent the next 2 (!) weeks calling and speaking with a different person each time. Each person told me that they would call the bank the next day to try and get me approved and then call me back, never once did anyone follow through. To be honest after being told that if another person (dealer) checked our credit we would drop to Tier 2 I was so afraid that this was true (even though I knew we had Tier 1 plus credit only a few months earlier) that I kept trying to make this work. When I finally got Karen in finance on the phone she explained that the bank would only approve the purchase with a $720 monthly payment. I then said we'd be going somewhere else. I then went to Prime Toyota (who I can't recommend enough, ask for Charlene! Finally a female car salesperson!!! Russ the manager was great and so is Mac the head of Finance.) and then I found out I had fallen for one of the oldest dealer tricks in the book, lying to a customer about their credit so they don't go to another dealer. After they checked our credit at Prime we were told we were still Tier 1 plus. Honestly, being lied to repeatedly about one's credit is a terrible experience to go through and for certain those were not the only things I was lied to about. Additionally their prices are no lower than any other Honda dealer in the area. Beware!
calsouthie
Feb 7, 2009
These people were rude, not nice and SO pushy. I decided I couldnt give my money or business to people I disliked so much. I bought my car at Prime Honda where I immediately liked everyone in the dealership, they are nice guys, so not pushy. They showed me the car and they asked what they needed to do to earn my business. Here is a letter I wrote to Boch Honda.HelloI am writing to let you know that I have purchased a Honda CRV (the EX L module with Navigation) from Prime Honda in Dedham/West Roxbury. To be perfectly honest with you, I really found my sales representative Tom Rybak extremely rude. I decided I would not give my business and my money to someone who treated me so poorly. I was in your dealership two times. The first time was on Saturday December 20th, you were the very first dealership I walked into. Of course, being my first trip in, I was at the beginning stages of a car search. Due to snowy weather conditions, Tom wasn't able to show me the Honda CRV. So since he couldnt show me the car, I asked him if he could give me pricing. At that point, he become extremely pushy and rude. First of all, I hadn't even SEEN the car so why in the world would I be ready to buy a car? He was practically yelling at me asking me if I had a check on me, or a credit card or cash to out down on a car. A car I hadn't even seen! I finally was able to leave and we left it that I would come back to look at the car. Due to snowy weather conditions, I wasn't able to get back to the dealership the following day. I got a very obnoxious phone call from Tom basically accusing me of giving him phony phone #s. He told me he called my work # and they had never heard of me and he started giggling in a weird way. I have worked at the same place for almost nine years, I can assure you, I gave Tom the correct phone #. What kind of a salesperson, would call a prospective customer and accuse them of giving a phony phone number? People buy from people they like. I work in sales and I never treat people the way Tom rudely treated me. I returned to the dealership again on Saturday December 27th. Tom was able to show me the car and I was able to take a test drive. After the test drive, Tom was back to being his rude, pushy self. He again was rudely asking me if I had a check or a credit card or me. I told him my father told me not to bring this stuff on purpose and Tom said I should stop listening to my father. At that exact point, I decided I would never buy a car from Tom Rybak or Boch Honda. What kind of a human being tells a young woman not to listen to her father. I have no respect for Tom Ryback, I think he is a mean person. I am very happy that I gave my business to Prime Honda. They were nothing but nice to me and not the least bit pushy. When I told my salesperson I needed to speak to my father first, do you know what he said? He said to me, of course you need to speak to your father, take your time and get back to us. They also asked what they needed to do to earn my business. I decided to give them my business.
josome
Jan 22, 2009
At first, I dare to go to Boch, based on their reviews here. I live in CT, and I quoted a lot of dealers for my Civic 09. The boch gave the cheapest price. (Bernardi tried to match them, but they cheated when I go to their dealership, they tried to add hidden fees, push me to use their financing, when I have cash in hand.) I waited several days, Keith from the internet department called me about the new 500 incentive from Honda. Once I go to their dealership, they even reduced 20 dollars from my internet quote, which is already a very good price. Another salesman, Lee, took me and my gf to 3 different lots to find the color we like, very friendly. No pressur, very comfortable.Financial manager Caryn is also very friendly and helpful.This is just my review on Boch. My suggestion is, before you going to some dealership and want to get a deal. Do some homework ahead, there are a lot of website, like edmunds, KBB, or just google.Good luck to everyone
srock14
Jan 13, 2009
This past summer I brought my 1996 Honda Civic to Boch Honda because my air conditioning wasn't working and because I was due for an oil change. Also, my belts squeaked a little when I started the car. I also had an SRS light on my dashboard which came on after a jump that I had gotten earlier that year. I brought all these issues to their attention and they said they would look at it. (Mind you, the summer beforehand the air conditioning also broke and they "fixed it" then too, only to have it break the next summer.) While working on my car they said that it would cost over $1000 to turn off the SRS light. They also said they fixed the belts, and needed to order a $800 part to fix the air conditioning (again, supposedly fixed the summer before). They also said my brake drums needed replacing or my car would fail its annual inspection. They also said that the light absolutely had to be turned off or else the car would fail inspection.I took my car at that point (without the oil change being done.) I took my car to National Tire and Battery to have them look at the brakes. They said nothing was wrong with the break drums. I brought my car to get inspected, and it passed inspection, light on and everything. Recently, my car had trouble starting, so I brought it to a mechanic who said the belts needed to be fixed. Wait a minute, didn't Boch Honda fix the belts a couple months ago? The mechanic also managed to turn off the SRS light for free.We will never go back to Boch Honda.
tom2432
Jan 11, 2009
Only care about numbers...customer service is severely lacking. I got an internet quote and they were very pishy telling me I had the offer for that day only & that I needed to call and give my credit card number over the phone or would lose the car/deal. Nothing worse than being pushy and trying to pressure someone into a sale of something that is nearly $30K. Once I told them I had a better deal elsewhere they tried to give me incentives to go with them after stating their last offer was the best they would do. The contacting then would not stop and kept trying to "get me in for a test drive" and to help "win me over". Not an honest dealership to deal with. So glad I decided to go elsewhere and purchase the new car. Truly I was a number here and they didn't care about anything else except my sale. The experience was not pleasant at all and would not recommend this dealership. Ultimately went with Herb Chambers of Westboro & was SO glad I did. What a difference!Would recommend NOT go to this dealership!!!
jessica_benevides
Dec 30, 2008
I agree, I would not even give this dealership one star. If you want to be treated like an idiot, this place is for you. The "cost" of the cars on line is completely different from what the dealership quotes you as a price (quoted price is $2-3M higher than "Cost" on line). The salesperson at BOCH said the "cost" on the website is what Boch actually paid to acquire the car. Door to door, this dealership insulted my intelligence. For a dealership which touts the most Honda sales in North America, I'm extremely disappointed.
JimE
Dec 10, 2008
I went in to purchase a vehicle I had seen advertised on the web. They had the vehicle and all was well until we reached the finace dept. They explained that because of my credit I would be paying a higher interest rate. They told me my credit score was in the mid 600's. I had gotten my scores earlier in the day and they were in the 700's. I got up and walked out after letting them know that I did my homework and that they had a false report from their credit folks (CREDICO). I asked for my deposit back and was told that it would be reveresed off of my card in a couple of days. A week later I was called and told that there was a glitch and i qualified for the low rate and asked if I'd come back. That night i also received a call from Polina at Boch to report that the charge had been reversed on my card. (it hadn't been) I returned and asked that the deposit that I had not received back be credited to the car. They said a check was in the mail. I walked. Within the next few days I heard the check in the mail story twice and finally it was reversed from my card. I was a repeat customer of Boch and used them for services also but their behaviors proved that my business was not wanted.I ended up with a Certified Preowned BMW for the same price as the Honda and the Folks at the BMW Gallery were actually nice to deal with and no credit score issues.
CandiceN
Nov 10, 2008
Everyone is aggresive, pushy, and over bearing!!! I would never go back to this dealer again!!! I felt violated when I left!!! They smooze you with bullcrap, send 20 people over giving you a better deal "becasue they really like you" and will do ANYTHING and everything to get you to put a 500 deposit down.
janicearyan
Nov 2, 2008
ACTUALLY NO STARS (but you made me pick one)My husband has been hunting for my new honda civic Ex with nav at a few dealers this week. May I just say that BOCH HONDA WAS THE WORST>>>He decided to go there to compare prices with what we had been offered so far (included my trade).. The sales people first came out with an offer that was $8000 which was more than 2 other smaller dealers we had been to. Then my husband said fine..thank you for their time..yada yada.. and asked for the keys back for my trade (they had them to look at trade in value).. then they persisted in what was wrong with that price.. no other dealer can beat that.. My husband told them how he had a dealer who had a price that was less than half.. (PETERS HONDA-NASHUA) and Boch said that dealer is nothing.. they are pee ons.. they cant match us we are the biggest dealer around.. My husband again asked for his keys again.. they then brought Jow Blow the sales mgr over to say they would match Peters price.... My husband again instead he get his keys back NOW... Finally after making a scene my husband got his keys, as he was leaving the sales mgr actually blocked his car then proceeded to lean in his open window to say he was getting a great deal... two minutes later my husband gets a call ..he hadn't even made it to route 1 yet... come on back.. deals all set.. great deal..yada yada.. NEEDLESS TO SAY WE BOUGHT FROM PETERS HONDA NASHUA (the pee ons as they were referred to by BOCH).. Also I hear BOCH is building a new honda dealership in my hometown of Westford.. WELL I WILL BE TELLING EVERYONE (ALL MY NEIGHBORS>>FELLOW TOWNIES) HOW MUCH THEY SUCK>>
kb46290
Oct 24, 2008
When I walked into the dealership, bells were ringing, and everyone was going crazy because they had sold a car. I thought this a bit foolish, but I was greeted by a pleasant young man by the name of John McMahan. He walked me through the numbers in purchasing my new '09 Accord V6 EX-L, and was offered the best deal I have come across. I then met with a manager Paul, I felt a little battered and bruised after that, but John assured me that this was just a part of the process. I went into finance and dealt with Desiree, and she was a delight, a breath of fresh air. Everything was straight to the point. I walked out that day with my brand new car. And I haven't been happier since. Thank you Boch Honda!
lieut238
Oct 15, 2008
a little immature in the negotians part of purchasing, also noticed a dejected attitude when negotiating price. after price agreed on told to come down car would be ready, car was not ready. They did offer some additional perks, which is ok , but a little dissapointed in the initial stage. the service end has been fine since purchasing vehicle. Was not pleased with the initial cleaning of the vehicle honda accord 6 cyl but it is a nice car
verizon87
Oct 12, 2008
I called into the phone department at Boch Honda to inquire about a vehicle. A very pleasant young gentleman by the name of Andy Watts picked up the phone. He answered all of my questions politely and was very helpful. I wanted an Odyssey and was about to drive in to take a test drive and finalize everything, he not only gave me an aggressive price but also offered to secure the vehilce of my choice and price with a deposit over the phone. Of course I was hesitant at first but he calmly assured that with a small deposit over the phone would save me hours in the showroom. So I did and it actually did save me hours in the showroom and made my experience at the dealership very pleasurable. I would reccomend always securing a vehicle over the phone before you get to the dealership. Not only does it ensure that you get the vehicle of your choice but they had it outside waiting for me to test drive. Also they lock in the price so there is no tough negotiatiing when you get there. I highly reccommend Andy for being patient with me and he is just typically not you average sleezball salesman. He is just a delightful young man to work with and is very honest and later I found out he goes to the same church I do. If he ever want to have a happy buying experiance definitely try to speak wiht Andy before you head down.
hongchang
Oct 12, 2008
This dealer is a joke. Boosted themself as the largest Honda dealer on planet. But they way they tried to sell me the car make them look really bad to me. They did not have the car (2008 Odyssey EX) but still emailed with a very good price and lured me into their sales room and tried to sell me an EXL for ridiculous price. The Will never go back to them again.
tazmaster1454
Oct 6, 2008
I went to buy a car in the newspaper ad and never in my life was told cant buy something that you seen in the newspaper. They told me that the car's were sold, so i went out back and found one of the cars and went back to see the salesmanager and he told me, to bad you cant buy that car, so needless to say i went down the street to Prime Honda in west roxbury to purchase the same car with a real price and with respect. Never will boch see my face again.
pats
Sep 30, 2008
CROOKED DEALER . I repeatedly see their promotions in newspaper on the honda accord cylinder 4 sedan. I went to them 2 times to buy the same car for the price mentioned in the newspaper. Here the fun starts -- I saw the newspaper on sat 8am, called dealer around 9am and verified there are 8 cars left to sell ..Went to dealer at 10am sat and Guess what.. !!! ALL the cars are sold in just 1 hours. It happens 2 times with me but they did gave me an option of buying the SAME car for higher cost.. fraud fraud FRAUD. Boch honda wants you to go to their showroom inperson.. :) SUCH A WASTE OF 2 WEEKENDS.
ARLRON
Sep 27, 2008
I purchased my 03 Accord new from another dealer in 2002. They were ok. However, I have heard so many things about the mighty 'BOCH', I decided to give them a shot. I was fearful that the bigger the company the smaller I would be to them. NOT the CASE! Pleasantly surprised when I called, no appointment required. I was fearful. I got there today, a Saturday at 9:30am, not only was the check in experience unbelievable (I pulled inside and did not have to get out of my car in the rain), the advisor who met me with a smile was just an overall nice guy, Greg. I was floored. Still waiting for the ball to drop, he advised me on the next visit recommendations, provided me with literature to support his suggestions and directed me to the waiting room. Free coffee, muffins, the newspaper, big screen TV... now I wondered why I waited so long. I was out of there in 40 mins and the whole atmosphere was exciting. Everyone appeared so professional. I did not even feel like I was at a car store. I hope the next time will be as good as this. I know no one is perfect, but this was really close.
tmurray16
Sep 12, 2008
Jim Travers was more than helpful. He was very knowledgable about his cars. He was not your typical "pushy" salesmen. I would recommend calling ahead of time to discuss a time to meet with him if you are thinking of visitng Boch Honda for your next car. Overall great experience!
igotlost
Sep 2, 2008
Bait & Switch, Andy was more than happy to take my deposit over the phone by any credit card of my choosing. The same Andy required my wife to drive to the dealership to make her deposit. When she got there the car they agreed upon was not available. But there were plenty of higher priced vehicles on the lot. Typical car dealer scum.
Comet
Aug 28, 2008
The salesman I dealt with was Jim Travers and he is the polar opposite of a stereotypical salesperson- he's a true delight. The reason I asked for him is that he already had two great reviews online. The people who gave him rave reviews were not exaggerating. Jim Travers explained in great detail the various features of the car and was not miffed in the least when I took time to read the fine print on the reverse of one of the forms. He knows the features of the car (I was looking at a Honda CRV-EX) so well that he allows the car to sell itself and does not resort to any high pressure tactics. He is extremely attentive and good-natured and genuinely seems to like meeting customers. I got a very good price for the Honda CRV-EX; I had shopped around for months and though it is the end of the season inventory clearance, I still got the car for a price less than other dealers were offering at the same time.I met with Karyn, one of the managers, who was quite personable and who finalized the paperwork. Emily, the accessories salesperson, was pleasant to deal with and not pushy. Even after the sale was completed and Boch had received the purchase price in full, Jim spent time with me going over the warranty book and reminding me of the various features in the car. If all salespeople were like Jim, buying a car would be a much easier experience for people- it certainly became much easier for me once I met him. And no, I am not related to him nor had I met him before. :)I would not recommend walking into a dealership without doing your homework first including price comparison. Call Jim Travers in advance to give him time to get the car you are interested in ready for a test drive- Boch has a number of remote lots and each salesperson has to go get the car on his/her own and bring it to the main showroom. Plus the dealership is busy so if you make an appt. in advance you won't have to wait.Check out AAA rates before agreeing to Honda financing, AAA may offer better rates.
damodara
Aug 27, 2008
Well, I went to five honda dealers. Watertown was nice, but the inventory was small, and high priced. Cambridge honda just wasted my time, promising a low price, but then adding thousands to the sales price for cerification. Herb Chambers on Commonwealth Ave was the worst. The manager was arrogant, rude. etc. I simply walked out. Bernadi was good, but Boch honda in Norwood was better. They have the largest selection, and gave the best price. But please call ahead of time, and try to work out the details. This will save you some time there. I did this, and also went on a weekday in the morning. Less people, and less waiting. My salesperson was Jim Traverse. He was geniunely a kind and non-pretentious gentleman, and was willing to work with me. My wife and I were very happy with our experience there. A little long for my taste, but there was coffee and doughnuts, and a children's playroom. The closing of the deal was a blue balloon for my baby daughter. I highly recommend you save boch honda for last, then make your choice, Before you go to boch, call and make a request for Jim. You'll be pleasantly surprised how he doesn't fit the sleasy car salesperson that we are all to weary of. Be well, and good luck.
ek7308
Aug 25, 2008
I guess everyone has different experiences. I recently posted my other experience associated with this same transaction about another local dealer also beginning with a "B." I left that dealer after being insulted, spoke with the online sales manager at Boch and relayed the story. She was shocked, not the "I'll say whatever I can to get you in the dealership" shocked, but legitimately shocked. We quickly hammered out terms, which included a better price than the other dealer offered. I showed up two days later to do the trade-in, buy the car, and while there, I had them do some minor warranty work on my 2006 Pilot - Dale in service was very helpful. Yes, Boch Honda is quite hectic on a Saturday morning (and I'm not sure if it was made busier by being on the tax holiday weekend), but if you are an informed consumer I think the experience there is quite good. The work that they did on the 2006 Pilot was perfect...they fixed something that another dealer beginning with an "H" was supposed to have fixed, and flagged something as warranty when it was broken by a suprisingly strong and overzealous 4 year old son (ripped off the backing to the driver's seat)...this may have been aided by the fact that I was also buying a new pilot while they were servicing my old one...Anyway, everyone will have his/her own experience. I found mine to be perfectly fine. I'd gladly go back again.
kmj1104213
Aug 21, 2008
I just purchased a new 2008 Honda accord EX-L V6 from Boch and they made it very easy for me. I originally went into the show room a week ago to test drive the car while i was trying to decide what make and model car I wanted. They had offered me a decent price that day to try to get me to buy before I tried other cars, but I declined. I then negotiated a decent price via email that no other deal could even come close to matching. Some other deals treated me very poorly when I asked them to match the price, and refused to even budge with prices that were easily 3K more than Boch's. Just double check your math in the finance office and decline most of the add-ons and your experience there will be fine.
JustaGuy
Aug 19, 2008
I had already shopped at a couple other Honda stores. I was hesitant about going to Boch after reading some of the reviews here. However, after reading the review by Proud Grandpa below (5/23/08), I decided to take his advice. I called Boch Honda and asked for Jim Travers. I left a message on Jim's voice mail and heard back from him about an hour later. I asked lots of questions and told him what I was looking for. He found the car I wanted and we set an appointment for the next day (since he was already booked up on the day I called). When I arrived, Jim and the car were waiting for me. A little while later I had the car I wanted at the best price I had seen anywhere. I know there are several reviewers on this page who were not thrilled with their experience at Boch, but I can truthfully say that mine was a pleasure. I think there are 2 factors which account for the difference between my experience and theirs. 1--I called the day before I went down so things would be ready for me when I got there. That probably saved me a couple of hours waiting in the showroom. 2--I had a really good salesperson. This guy was the best, nicest, most helpful salesperson I've ever had. And I'm not just talking about car sales. I mean any sales, anywhere. Based on the reviews I read and on my own personal experience I would say that if you just show up at Boch your experience could be good or bad, 50-50. However, if you shop around first, call Boch the day before you go there, and get an appointment with one of their best salespeople (e.g. Jim Travers) you'll have an excellent experience. Let us all know how well you make out!JustaGuy22
maryjhudson
Aug 3, 2008
Too long of a story to tell here. I got a good price and thwey have a large selection if that is all you care about. Despite repeated conacts via voicemail there were no calls returned. No responses to FAXes either with answers on questions on the cancellation of a maintenance agreement.
canigetacheapsuittoo
Jul 30, 2008
*** USED CAR BUYER WARNING ***Be aware of how Boch Honda prices their USED vehicles. Boch has no intentions of selling used cars at the prices they list on the internet.Boch prices from the bottom-up, but they do not clearly disclose this. This price strategy provides heavy foot traffic to their dealership, as people are looking for a low price. Traditionally, people are used to negotiating from the top-down.Example: Traditional pricing dealer lists car at $15,000. You negotiate down to a price of $12,500. Deal done. Boch would take the same vehicle and list it at say $11,700. Then they would add shop time, delivery costs, and profit. They would then give you a price. This price would be highly individualized to you and based on:1) your buying position; balance owed, trade, financing2) your negotiating skills3) how motivated Boch is to move X number of units on that day(These items are common with buying a vehicle almost anywhere. The real difference with Boch is the bottom-up pricing.)RECOMENDATION:Many of the above attributes are true with buying a car anywhere. Based on my experience with this dealer, make sure you have:1) settled on a model, year, and know the vehicles details inside & out2) know what your budget is and be able to pay that day3) not a time sensitive buyer and are able to walk-away4) have significant time (4-6 hours) to spend at the dealershipDO NOT BUY FROM THIS DEALER IF:1) this is your first car deal2) you don't understand financing3) you can't read fine print on the purchase agreementSIMPLY STATED:This is a traditional, stereo-typical car dealership. The pricing policy/strategy is misleading. Don't expect to be treated like you are number one; they simply do too much volume. If you are an experienced car buyer and know the art of the deal, you can get a great price.
snyght
Jul 19, 2008
I would strongly recommend you come to this dealer knowing the exact after you've been to other dealers. I just bought a new CRV and they gave me the best price for the model. Nobody wanted to sell me the car as low as they did and I shopped around 5 dealers before them. I wouldn't go there as my first dealer. Also, before you get your cars, know the accesories that you want. You can get them cheaper online, for example Bernardi Honda Parts website. When I bought the car, I had the mindframe that I just wanted the best deal and forgot the sentimental part of the dealer-client relationship. All dealers want to get your money and this is no different. Just don't go there as your first site when you are looking for a car. Good thing that I will say is that they have the biggest inventory of Honda cars in MA. If it is not there in the color you want, you will not find it anywhere. A good recommendation that I have is that you can get a good quote from them chatting online. You can mention a price from another dealership (give real quotes no bs) and they will try to beat that price. That is how I got my great deal. Also make sure that the price they give you includes all fees online(except tax, paperwork...)and if they can send it to your email so you have something that you can print.
mcavoy
Jul 9, 2008
Everyone in that dealership walks right by you even though you have been sitting there for almost an hour waiting for assistance. They are the sleeziest, meat-headed people with whom I have ever dealt. I would never advise going there. If you do and are thinking about getting a used car......STOP! They will actually sell you a used car for the same price as the newest model. They preyed on my litte sister's naivety and sold her a 2004 Civic for the same price as the new one. When she reconsidered and tried to purchase the new car, they told her it was too late.Be careful going there. They exude all the negative stereotypes that car dealers have.
sbcivic
Jul 8, 2008
My husband and I recently purchased a Civic at Boch Honda despite being warned away from the dealership by several people and by the relatively low rating on this web site. Boch was open until midnight on the July 4th weekend, so we decided to go there on Saturday evening after having a frustrating experience at another dealership. Overall, our experience at Boch was very good. The sales tactics weren't much different from the other dealerships we'd visited, and Boch did seem to have the largest selection of cars. As you would have to do at most other dealerships, you'll need to do your homework (know exactly what you want and what you should pay for it) and be willing to haggle. At the end of the day, we ended up with a decent price on the very popular Civic. Our good experience was due mostly to our salesperson, Mike McShane, who worked hard to make the process go as smoothly and quickly as possible. He was as attentive at the end of our visit (at about 10pm), as he was at the beginning. I was especially impressed with the fact that although it was late and had been a very long day, he patiently took the time to explain all the safety features and other instrumentation before we left.
mkclark7
Jul 2, 2008
Boch Honda is an interesting place- bright, loud, crowded and overstimulating. I do recommend buying here with a few words of caution. I came to Boch after visiting another dealership and test driving a 2008 Accord- to see if I could get a better price. I was drawn by an ad, which I found was very misleading- it only referred to vehicles with a manual transmission, which was not clear. I was not in a position where I absolutely needed a new car, and could have left at any time. The salesperson I initially dealt with was named Luda- she was rude and poorly informed, and I decided to leave- at that point a classic "sleazy used car salesman" type intervened and introduced himself as a "manager" and from that point I dealt with him exclusively. I had in mind a bottom line price- well below dealer invoice- that I was willing to pay. After about two hours of going back and forth and actually walking out four times- only to be followed to my car and asked to come back- he agreed to meet my price. I did get a beautiful new Accord at a fantastic price but would only recommend Boch if:1: You are willing to be treated somewhat abrasively and really don't care, and really don't care if these people like you or not.2: You don't absolutely have to buy and can walk out at any time3: you are in a position to buy that day4: You are able to say "no" to high pressure sales tactics for ridiculously overpriced accessories and rip-off extended warrantiesOverall, the whole place does have kind of a sleazy feel to it, but if you do your homework you really can get a great price.
Priscilla
Jun 23, 2008
Be careful when you come to the finance department. They cheat. Eventhough you see the interest rate, term loan, the amount you finance, but becareful with the daily pay period; they will put 45 days, it will cacluate 1 and half month. if you ever buy a car at Boch Honda, you need to get you monthly number ready before you go there. Never do bunissess again with a dealer who cheats
kathy d
Jun 18, 2008
I too shopped around for the best price and we thought we got it at Boch Honda.They gave us the advertised special for a 2008 new Honda Accord EXL-(top of the line sedan w/ leather and heated seats.)The internet guy quoted us 1000.00 over what was advertised on the website so you have to be an educated shopper and a smart cookie.Once I got my price- I was shopping for my mom who was actually purchasing the vehicle, we went down and test drove it and were ready to make a deal.What they don't tell you up front is that you can't get any special advertised financing with that price and they quoted my mom 6.74%.Not a good deal considering she was putting down 8 thousand and owns her own home outright and has excellent credit.Anyway "it had to be paid for then and there" and they wouldn't even accept a cashier's check on delivery!To make a long story short she will be paying off the car after she gets her first bill in. They get something on the back end of the loan that is why the interest rates are ridiculous compared to banks/credit unions.I am writing this to inform people- moms, grandmother's everyone, to know what they're in for buying a vehicle from Boch.Overall my mom loves the car, happy with the price, not happy with the finance guy/end of things at all.Be prepared, get new car loan rates from reputable banking institutions. It was late, we were tired and just wanted to get it done.We never had to haggle over price but we paid for it with an inflated interest rate and plenty of headaches.Overall our sales man Bob F. was very good but they distance themselves from the finance end completely.Watch for the advertised specials on the website, then find out all the facts associated ahead of time and you'll do great.Hope this helps!KCD
beckyroo1126
Jun 12, 2008
I was not impressed with the service, I was there for over 6 hours and felt like the salesman had absolutely no idea what was going on. They even tried to sneak the Mass tax onto my contract (I'm a New Hampshire resident).I went to Boch because they claimed I could get a "great deal" so I drove over and hour from my home to receive this great deal. Well, I didn't really get any "great deal" on the price of the car - I could have bought my car in NH and driven it off the lot that day for the same price. Which reminds me, I had to wait over a week to get my car delivered to me up in New Hampshire because the salesman didn't "feel like getting up at 6 in the morning" on the days that worked best for me.When I finally got my car I could tell the salesman was a smoker because my car smelled like cigarette smoke - not to mention my contract stated the car would have 12 miles on it. I live a little over 50 miles away. The car had 120 something miles on it when I received it. Does 12+50=120??? And oh yeah! I forgot to mention the interior was filthy and covered with dust and the corner vent cover had popped out of the dashboard. Whatever happened to cleaning and inspecting the car before the customer receives it? Absolute disaster.Worst car buying experience I've ever had. DO NOT to go to Boch.
ProudGrandpa
May 23, 2008
I've purchased 12 new automobiles in my life time. This has involved visiting many dozens of dealerships and experiencing the good (very few), the bad, and the sleazyest (very many) of salesmen over the past 40 years. As a result, I've learned to be very cautious and skeptical when visiting any auto dealership.I was recently in the market for a new Honda. After visiting 3 local dealerships, dealing with 3 annoying salesmen and 2 irritating sales managers, I stopped by Boch Honda. The first thing I noticed was that this was the busiest auto dealership I've ever seen. After waiting awhile for an available salesman, I found myself in the company of Jim Travers. Jim was the most affable, honest, helpful salesman I've ever met. No pressure, no annoying, deceptive sales jargon. Just friendly, helpful information and advice.Though I had no experience with any other salesmen at Boch, I'm very happy to say that I got a better deal than offered by the competition and had a very pleasant experience working with Jim.The process did take longer than I expected. Boch has a huge inventory and many of their vehicles are located on a couple of remote parking lots a couple of miles from the dealership. So if the vehicle you're looking for isn't on the lot at the dealership, it can take a while to find it, then find the keys for it, then move the cars that are parked in front of it. Also, there often seems to be a wait just to see a salesman (it seems to be a very busy place). You can SAVE A LOT OF TIME by calling their sales department the day before you come in (or at least a few hours before you just show up and have to wait). When you call, ask for a specific salesman that you know and trust. If you don't know anyone, I highly recommend Jim Travers. If you set an appointment with a salesman, and you know what type of vehicle you're looking for, he can have it ready and waiting for you when you arrive. This can save you a couple of hours that would otherwise be spent waiting for a salesman and searching for a vehicle you like.If your experience is anything like mine, you'll soon be driving a new Honda and be very glad that you went to Boch Honda to buy it.
dtbrks
May 19, 2008
did exactly what they said, consistantly brought better deals than their competition. No surprises, excellent service and support.
sbykowski
Apr 21, 2008
I found your ads misleading. I found their sales tactics deceptive. High pressure managers that only wanted to make a deal and finance with the company. Would not accept my credit unions check. I should have listened to my friends and stayed away from BOCH. Never again!
hondabuyer22
Feb 26, 2008
Don't waste your time! Tried to buy my Odyssey there two years ago and they're still playing the same game - lying to you on the phone and then changing all the prices when you get there. Two yrs ago they beat everyones price on the phone and then lied when I got there - tried to change everything. Every dealer warned me about them and I still fell for it. Thought I'd give them a second chance this time. Oops - my bad! They lied again! Even made a manager confirm the price and they outright changed it by $2,100 when we got there! Mysteriously nobody could find record of any conversations or emails. Then, to top it off - they wont even honor their advertised price on "every" in stock Accord - wanted me to pay thousands more. Stay away! They will say anything to get you in their showroom and then waste your time for hours when you get there. Ran into two other people equally duped leaving. I don't know how these guys stay in business.
ARondinelli
Feb 11, 2008
I have a 1998 Honda Civic and a 2008 Honda Accord. I bought the honda accord at BOCH and it wasn't that painful, but the only reason I will continue to use Boch is the exceptional service dept. I have never had a long wait that wasn't expected. They are always upfront with not only wait times, but with the cost as well. The best part about this service dept are the people. They let me know that on my civic, I could use a 130,000 mile service, but told me that I could wait another 10,000 miles if I needed to. I was so impressed with their honesty. I like to take good care of my car, (why be stranded waiting for AAA when I could have replaced something when I found out about it) so I opted to get the service, but it was such a great feeling knowing that they were on my side... not out out to make the almighty dollar... Another great experience I had was when I bought my new car. The service dept gave me a key chain that gave me two free oil changes (the first one and the fourth one). How great is that! Now I even receive coupons and reminders in the mail so I don't even have to think about my car (they do all that for me) Trust me I need all the help I can get :)Well, just wanted to let someone know that not all dealerships are bad...
sdello
Feb 9, 2008
The service here was outstanding!!! I had to get an oil change and tire rotation. I had my three children with me. Maria Lopez in service-was OUTSTANDING. I've never met anyone so PLEASENT in the car industry to deal with. She brought me and the kids to there great play room for the kids to just hang out, watch a movie, tv, color, play with a children's computer or play with lego's. They didn't want to leave when the car was ready. She then showed me desks with wi-fi connections if you have your laptop and phones at your disposale. Also, the kids loved that no matter what time of day we got there they could have free-muffins, danish or donuts-I love the coffee! I will definatly be back.
Winer
Jan 1, 2008
Boch Honda is a bizarre place. They insult you and expect you to pay. They want you to PAY NOW!!!!! The Sales Reps were totally clueless, unprofessional, and annoying.I negotiated a deal on phone. When I went there to buy, I negotiated a fair deal, but when I went there to buy THE WAY THEY WANT it was OVERWHELMING. Business associate lied, and said they cannot sell for the price they promised on phone. My advice is that when you negotiate deal have it in email. Be very careful with these people. If you know nothing about buying a car THIS IS NOT the place for you to go - they will DISRESPECT you and TAKE YOU FOR A LONG HORRIBLE RIDE!
Sibyl
Nov 22, 2007
I purchased a 2007 Honda Fit from Boch Honda in February 2007. After ordering some extras, I was told to pick up the car on a particular day. I arrived and the car wasn't ready! I had to wait around while the service department put on the rear bumper applique. They put it on CROOKED and I had to wait another thirty minutes while they removed it and reapplied it. My cargo mat wasn't in stock, so they ordered one.The Guidepoint theft system button was taped to my front console, also crooked. These guys are very sloppy.I returned twice more to Boch Honda, inquiring about my cargo mat and wasting an hour on each trip. EACH TIME, I was told that the service department had already installed it. EACH TIME, I told them they were wrong. EACH TIME, they said they would order one and asked me to return on a particular day. Finally, on the THIRD VISIT, they gave me the cargo mat I had ordered on day one.For my first oil change, I paid them to replace the wiper blade inserts because they were getting old. Two days later, during a rainstorm, I noticed that my right wiper blade was non-functional. The reason? They had broken the wiper blade while putting the new blade insert in, and the wiper blade no longer rested flush against the glass. No, they didn't have one in stock. I had to go back twice in order to get something fixed that they had broken in the first place.Just recently, the CD player died. It wouldn't accept any CDs, claiming there was one in the player. There wasn't. They ordered me a new radio under warranty, which required that I return on another day and wait a couple hours while they replaced the radio. A few days later, I noticed that there were big gouges around the edges of the center console (near the A/C knobs) where some idiot technician had levered on it WITH A SCREWDRIVER. Also, they forgot to hook back up the outside air/recirculate lever so it's non-functional. Now I have to go back and show them the damage, and they will probably have to order yet another part. Then I can go back and wait for hours more on some other day so they can fix yet more damage they caused in the first place.Don't let them touch your car at Boch Honda, because they will probably break something else in the process.
MeredithSprague1
Oct 16, 2007
Liars, cheats, game players. They advertised a sales promotion on the vehicle I went in to purchase. When I sat down to complete the sale, I brought up the sales promtion listed on their website, and in the Boston Globe. I was told by my saleperson Wil, I was not eligible for the promotion because it was only on the 2x2 models of the CRV, and not on the 4x4 model I was purchasing. I did not want to come back, I had been there for several hours already, I reluctantly beleived him, thinking why would he lie to me when I have the abilty to go back and check the ad, I wanted the car and I wanted to go home. When I did get, I checked the ad and found out the promotin was on the car I bought. I immediatley contacted Mgt., and continued to follow up with them. They failed to repsond in any other manner than to refer back to my salesperson. Salesperson then called me severl times, with a load of BS, and more lies.They are liars and cheats. I was at dealership for several hours, and watched lots of other questionable sales practices, high pressure, lies, etc. go on all around me while my salesperson left me sitting alone for long periods of time. The Gm cam out to talk with me at point of sale also, he said hello, and wanted to make sure that I gave all 5s(high marks) when Honda HQ called me for my reveiew of the entire sales process.Avoid them like the plague.
fastest_turtle
Sep 29, 2007
I basically called nearly every Honda dealer in New England MA, NH, and VT in my search for a solid price on a new Honda. I had visited several dealers (see my review of Herb Chambers, with whom I had a very negative experience), had talked with many more over the phone, and basically got nowhere.Then I phoned Boch. They gave me a price that was over $1000 *less* than anything I was able to negotiate at other dealerships. Since it was so low (a few bucks below invoice), and because I was a bit gunshy from some bad dealer experiences, I initially thought it was a scam. Nevertheless, one of their sales managers faxed me a signed offer, and I put down a small deposit. As dealers continued to call me, they told me they couldn't touch Boch's price.When I got to Boch for my appointment, the salesman (Dan) was extremely courteous. The offer was legit. I basically signed the papers and that was that. It was the most pleasant, drama-free car-shopping experience I've ever had.Everyone I dealt with was straightforward. They listened more than they tried to sell. They were honest and genuine. I know these guys have to make a living, and these were people I was happy to work with...they were real people and not slippery characters. Based on my research and my shopping around, I know I got the best deal in New England from Boch. They got my sale. Things worked out great. I don't relish buying cars. Most of us dread it. Boch left me very, very pleasantly surprised.
joannawick
Sep 22, 2007
The sales person said they would match any price and then the Sales Manager called me back and wanted to make a deal. She then quoted me a price higher than the sales person. She was unprofessional, demeaning, and not someone I wanted to deal with in the future. Their price was average and they were not friendly. I would not trust this dealership!
stansf
Sep 13, 2007
Sales Manager Mark Schloss (or something like that; never gave me his card) was typical looking and sounding old-time car salesman. Very rude (dare I say "crude?"). Talk about stereotypes!! After working with OK salesperson, he came over to "meet" me, and let me know value of tradein. Told him I thought his number was VERY low. Told me that's all it's worth, that I had until the end of the day to decide, a few more words, and, while still talking and finishing what he was saying, stood up, turned his back and walked away. No "think about it," "goodbye" or even a handshake. From my point of view, he instantly lost the sale for my salesperson. Very soon after this, another "sales manager" came over, better dressed. Was this a good guy/bad guy routine they were pulling on me? He proceeds to talk about my tradein, and quotes a number $5,000 higher than the first guy. What happened to "that's all it's worth?" Get me out of here fast!! Unless you're a car-buying masochist, stay away.
michelletbdbitl
Sep 8, 2007
Got a great price on an Odyssey Touring. ($2,000 below the dealer invoice) and got to that price very quickly. Steve Saunders is GREAT! He knows his stuff and even took me to the back lot to look at all the available color combinations because I was unsure of which one I like best. We had a good experience with Boch Honda. Ask for Steve Saunders and you will get the best service with the most knowledgeable sales person. And since they are the leading Honda dealer on the Planet..you can't beat their prices. Be aware of the financing department..they will try to sell you the world! Just say no.
somua
Aug 13, 2007
I had a terrible experience with another Boston-area Honda dealer and so I called up Boch Honda. I told a man in sales what car I wanted, the color, and the model and I told him I wanted it at invoice. While I didn't get it at invoice, I got it just above invoice and with the accessories I got thrown into the deal, it was practically invoice. The other dealer called me a few days later to offer roughly the same price but in a color that was quite ugly. If I had wanted a different color from Boch, I could've had the car at invoice. Better yet, when I came in everyone was very friendly, they didn't try and up the price on me and actually gave us more deals when we came in! Incredible! Granted they said it was because we were very nice to them so they wanted to be nice to us, but we didn't do anything other than smile and be friendly. I was astonished to find anyone in the car industry this nice after the reputations you hear about. This was the first new car I've ever purchased and if I were to continue to live in Boston, I'd tell everyone to go there and I'd come back myself. They were wonderful!!!
mmasseur
Jul 22, 2007
I was having electrical troubles with my 2000 Accord, so I brought it to the most reputable dealer I could think of in the Metrowest area of Boston -- well, at least I thought it was the most reputable. When I filed the work order I asked, specifically to have an oil change done while the car was being serviced. I verified this at the time of the work order, when the service "advisor" (ironic title) called me to tell me the cost of the repairs (which ended up being more than $500) and again when he called to tell me my car was ready. I arrived at the dealership with a 20 minute window of time -- should have been enough to fill out any necessary paperwork and pay for the repairs before I left. Upon my checkout, I noticed there was no charge for the oil change, so I questioned the service "advisor", who had a sudden case of amnesia and didn't remember me asking to have an oil change done. So, now with my car in desparate need of an oil change, I had to wait 45 (between the oil change and my argument with the service "idiot') minutes while it was being done. Oh yeah, I was late to where I had to be. And to add insult to injury, I had to PAY FOR IT! Although, to be fair, they did offer my next oil change for free. Super. There's a great example of quality customer service. While my car was being serviced, it was determined that I needed a new seatbelt switch on my driver's side, which had been the cause of my SRS being illuminated. They ordered the part and "advised" me to come back the following Friday, which I did. When I arrived the following Friday, I was told it would take as long as 2 hours before the car was ready. I chose to wait the two hours (actually it was 2 1/2 hours, but close enough). I left a more satisfied customer this time. That is until my SRS light came on again the following morning. I looked down at the seatlbelt switch -- IT HAD BEEN INSTALLED ON THE WRONG SIDE. Now, I have waited 2 1/2 hours only to now need to go back and wait AGAIN!I'm pretty sure I won't be cashing in that free oil change, as I will NEVER go back there again.BTW - In my three trips there, I noticed several unsatisfied customers, I was not an isolated case. If you choose to go there, plan for several repeat trips and bring your best yelling voice and your unsatisfied look. You're going to need it.
HonestAbe
Jul 19, 2007
After surfing Internet I contacted Boch to confirm pricing of vehicle (using VIN). Salesman confirmed price while stating it was an older vehicle that had a minor flaw. I asked him if he would be available that evening so that I could ensure he received the commission/credit and then drove from Plymouth. After arriving at Boch's I found the salesman in his office and introduced myself - he was in charge of Internet sales. That's when he told me "the website person had listed the vehicle with the wrong price" and that he was sorry, but would be glad to show me the vehicle (Civic LX). The "apology" and the price increase of $3,000 raised my antenna even when the Sales Manager said he would knock a few hundred off the price even though it was an honest mistake and would be corrected. Needless to say I walked. A month later I returned to Boch's website out of curiousity only to find the same vehicle/VIN at the same "wrong" price. It's one thing to dangle a loss leader to draw customers to the lot - it's quite another to lie. Must be the company since they all supported the tale and then took no action.
kevinars
Jul 17, 2007
Boch dealership is an interesting place. When you look around at the salesman you wonder if Boch raided best Best Buy for help. I had the luck though of being from out of state (NH) so I ended up dealing with Steve Saunders. Steve is on the opposite end of the spectrum. He is a what you might call an old school salesman. He was knowledgeable and a gentleman who never gave me a hard sell and a good price (based on alot of price quotes) the first time. He also had to drive the car himself up into Hampton for the across border sale and he did it on my schedule only a couple of days after the sale. The financing department stinks, they tried the hard sell on warranties and offered a ridiculous interest rate before realizing that I'm not as dumb as I look but came to there senses. The bottom line is Boch because of the volume sold will give you a great price in comparison and maybe even a good financing package if you do your homework and ask for Steve.
TippyCanoe
Jul 4, 2007
OK, I read all of the horror stories but I figured that since they are #1 on the planet I would give them a shot. I got the best deal and it was about as no hassle of a car buying experience as you can get. Sure they want to sell cars and accessories but I was never pressured into anything. The person in finance was delightful. They had the car I wanted at a great price with a great return on my trade but I was well schooled before I went. I have not used their service yet but the car was prepped beautifully. So if a great deal is important to you don't hesitate to try Boch.
Wonder15
Jun 7, 2007
when i purchased my car i was pressured more than anything in my life to get an extended warranty. MY HUSBAND IS A MECHANIC!! I am covered if anything is to go wrong and I explained this to her. i told her a thousand times that i didnt want the extended warranty and she basically told me that her job would be on thin ice if i didnt get it!! pathetic. i didnt buy it, and my monthly payment dropped $40 a month! sorry boch honda, i know how to read the fine print.
pandiyan70
May 25, 2007
I got a best quote for my Honda Odyssey EXL from Boch.I have visited Boch Honda on 05/22/2007 with my wife, infant son (2 weeks old), toddler son and my mother. The manager who has been communicating with thru e-mail greeted us and assigned a Sales Person to us and afterwards everything went downhill. I have notified Manager in advance that I want to make the whole process quick because of demand from my sons.I left my sons and mother in the car and had been working with the so called Sales Guy.He was not at all friendly and very poor in communication. When I asked him to show us the car, he took us to the lot and was searching for the Nimbus Gray EXL. When he failed to find the car, he has been pestering to select some other color. I did not take him seriously. We returned to the show room and he went to check the availability of the van in Computer. He came back and asked me to finish the paper work because I would not have a lot of time left. When I persisted that I wanted to see the vehicle and wanted to come back for another day for the paper work, he ridiculed that I have not been using the time wisely. At times I wondered whether that guy was tired or intoxicated or have difficulty in comprehending things. Then he disappeared for 15 minutes and asked me that the van was outside. When I told him that was not the color, he asked us to get in. He does not know any clue about the controls in the EXL. I thought he was taking us back to the same lot where we searched the Nimbus Gray in the first place. I thanked him a lot for that, but he pulled the van and started driving in the main road. My wife was very upset and worried because our infant son could wake up any time and my mother was not notified in advance about our trip to a different lot and she does not know English. We asked him to return to the show room.Bottom line is, this Sales Guy was not friendly, argumentative and treated us very shabbily. I am known for keeping my cool but he tested my patience yesterday. We left Boch after notifying the manager. The manager apologized many times. Boch contacted the next day many times and asked me to return. I went to another dealership around our area who matched the boch deal. My advice.1.Communcate to the Sales Managers thru e-mails.2. Finalize the price before you go.3. Tell them about your options. For example you can tell them not to talk about warranty or any other things.4. When you visit, ask for a good sales guy or else they might loose the business.If you do the above, then you will get a best deal. Boch is the one who could provide best quote around here. So if you do a little homework, you can get your vehicle from Boch with out any problem.I did everything I mentioned except asking for a good sales guy. Boch knows they lost my deal becuase of bad sales guy.Thanks
billpacheco
Mar 20, 2007
Bought a used Honda Odyssey at Boch New to You in 2005. Transmission just went last week. Did some research and found out the car was covered under an extended warranty due to numerous transmission issues on these cars. Called Honda to make an appointment and gave them my vin #, that is when I found out the car was manufactured for use in a Canadian market, so it could not be covered under the warranty. After speaking with Honda Canada, and Honda USA, they told me they couldn't do anything, that the dealer who sold me the car should have told me the car was manufactured for Canada. I contact Boch and they tell me that they do not have to provide me with that information. So now I am stcuk with a $3500 repair bill taht would be covered in Canada but not the US. Will never buy a car from Boch or Honda again.
kathryn 19
Feb 15, 2007
This was my 6th dealer. Previous dealers, Boch Toyota, and 3 Nissan Dealers, so when I walked into Boch Honda I was familiar with the routine. The only exception was this was not the familiar routine. Okay Ivuchi was the first salesman I encountered, he went over the top to search for the perfect car, color, accessories, for me on a below zero wind chill factor he stood outside looking a color of a car I had not yet determined I wanted yet. I was very impressed with his patience and I was not at all pressured. I test drove the Honda Accord EX which I liked well enough but was still stuck on the Nissan and was ready to leave after an 1 1/2 hours. He said are you sure there isn't anything more I can do for you and I said actually, could you tell me how much you would give me for my car. When the keys came back the Sales Manager, Paul Costine had them and basically said I really want to make a deal today because of the weather, what can I do for you to help you find a car you will be happy with, he gave me invoice and never swayed from that, even with a trade, he also put his 3% towards the value of my trade. I wanted power seats and power mirrors. Instead of saying well you can have those put in, he said it might be cheaper to go to the next model, Honda Accord EXL. On minute in this car and I loved it. Everything I needed. Paul Costine called Dennis Young another salesman over to take over, Okay had to take care of an unexpected situation. I was even more impressed by Dennis Young, while Okay was knowledgeable and I grilled him, Dennis Young was even more knowledgeable and offered more information than I had asked for. He was calm, patient, thorough. He was willing to come in the following day, his day off so I could empty out my car because it was late and cold. The "feared" finance manager, worked with me every step of the way. I didn't have to work with him. I was there from 3:30p to 9:00p and drove home that night in my beautiful new car. Boch Honda definitely exceeded my expectations. Keep up the good work!
Zipperhead25
Feb 15, 2007
I bought a 2007 Honda Ridgeline RTL on 2/10/07 from Darnell Younge at Boch and couldn't have had a better experience. Step #1 go to Boch, Step #2 a Ask for Darnell. Step #3 Feel comfortable that you got the best price from a very low key salesperson. Herb Chambers could not get within $1000. of the price and was unresponsive.
mjcunny
Jan 28, 2007
I bought a 2007 Ridgeline from boch honda and have felt that disugusting "I've been scammed" feeling ever since. The salesman was a greasy kid who never returned phone calls, the finance guy sucked me into upgrades that are probably worthless (hindsight being 20/20, and I feel like a sucker!). He sold me the extended warranty and "faux" lo jack, stating, you want this because the "new" thieves now use flat bed trucks to steal your car, and without the security system, people will just say "there goes another broken down ridgeline". I bought that crap .... ouch! Hondas never breakdown!In short, Boch Honda lived up to the "car dealers are scum" that everyone fears. You try and be a nice person with them and they take FULL advantage. NEVER AGAIN, I will buy through a private sale, used, on my own terms so I don't feel used and abused again
sffoley
Jan 21, 2007
Worst experience ever buying a car for my parents. 1 1/2 wait after arriving at a sale. After the wait spent 5 mins. with sales manager to wrap up sale. Totally unecessary, then they tell us they need our money 48 hours before agreeing to take delivery. We told them to take a hike they paniced and reduced the price $1500. Will never buy another car there in my lifetime. Would rather spend more at another dealership then give money to Ernie Boch Jr. Come on Down? I think NOT!
bryanhft
Dec 29, 2006
Sales person was nice, other than that, TERRIBLE EXPERIENCE. Every other employee seemed miserable. Business associate lied. Convinced me to get extended warrenty by telling me that all I had to do to cancel and get refund was to call her within 60 days, she told me even if I was 10% sure I wanted the warrenty it would be right move because cancellation was so easy. My fault for believing her. She was then impossible to get through to. I spoke to 4 other people in business about this, and they seemed to purposefully make it as difficult as possible to cancel. It was, literally, 5 MONTHS and dozens of calls, paperwork, and a FEE, before I saw a refund (and, based on what I was told, I was planning on this refund to help pay for my loan). Once, I was told that my paperwork had been processed and I would see my refund in 60 days. 60 days later, after not receiving refund, I called and was told there was no record my ever cancelling. Had to wait another 60 days. Very frustrating. Will never go back. Will discourage everyone I know interested in buying a car from going here.
carwoman101
Nov 17, 2006
Hi I want to tell everyone although I may have waited too long (((in my opinion))) to see a business manager after the sale was completed the people I dealt with from the sales person Darnell to anyone else I dealt with were always telling me what was going on. I must thank Ernie for the great fruit and coffee as well. The price I received after negotiation was by far the best and I must admit I shopped other dealers in the area as well. I will admit that one of the dealers I was with was also very nice and they had great home made chocolate chip cookies but with all the $$$$$ I saved at Boch I can buy my own cookies. Also the only other thing I was not TOTALLY satisfied with was the music was a litle loud in the show room. The bottom line is I saved not hundredas but well over 2,000 shopping at Boch. They gave me at least a thousand dollors more for my trade than anyone else.
sjreilly
Oct 14, 2006
After being slick talked into purchasing an extended warranty, we were told we had 60 days to cancel it. We have been trying to cancel the policy for 30 days - calling every other day, no one ever calls back, no one picks up their phone, the insurance company says we need to cancel through the dealership, the dealership states (the first call we placed when we actually talked to someone) we need to cancel through the insurance company. Wer found the exact same policy for $700 less. We will never shop there again.
ivysj
Sep 23, 2006
This August we leased a 2007 Honda Accord from Boch. After reviewing the contract I noticed an amount of $1499 on the contract but determine by the copy that I had what this amount was for. I proceeded to go to Boch Honda and I questioned the sales rep, Jaime Maldonado who didnt know what this amount was for. He referred me to another Business Manager, Geoff. Geoff also didnt know what the $1499 was for but instead referred me to Morgan who was the Business Manager who issued the contract. I left messages for Morgan that went unanswered. After trying to more than a week I proceeded to contact Mr. Bill Cafarello, General Manager who told me would call me back but he didnt. Since Mr. Cafarello didnt call me back I placed another call to him and he then referred me to Lindsay Tatro who informed me that the $1499 was for seat fabric protection and this product was known as Touch of Class. I asked them to take it out of the loan and they eventually had the loan re-written.In the meantime during one of my visits to Boch Honda trying to find out what the $1499 was for, I had an oil change done on a 2006 Accord that we leased for my husband in April of this year. In the contract we got charged $595 for a Touch of Class product but this was never delivered, we just got charged for it.We went back to Boch Honda and had our loan re-written for the 2007 Honda Accord. As part of this transaction, Boch Honda was to pay off a loan outstanding for a 2004 Honda Accord that was traded in. In September I received notification from American Honda Finance that the account is past due. I went back to them and informed them the car had been traded in at Boch Honda. They asked me to follow-up on the pay off since the account is still our responsibility. For two weeks I am going back and forth with Boch trying to obtain a confirmation on the payoff. Finally, we receive confirmation from Mr. Cafarello that the loan was paid off but it turned out not to be the case. The loan was not paid off until last week when I told Mr. Cafarello that I would contact the Massachusetts Attorney Generals office and the FTC. Having had this experience, I went back to review my prior contracts with Boch Honda. In August 2005 I purchased a Honda Pilot. In the contract they included $1539 for a service agreement that I did not purchase. I noticed this in September 2005 and went back to Boch and had them cancel it. Unfortunately, even though Boch Honda cancelled the service agreement American Honda Finance does not readjust your monthly loan amount. As mentioned, I went back to review prior transactions and found that underneath the $1539 for the Service Agreement there was a $499 amount for some unknown product . I also noticed that my loan term that should have been for 60 months is for 72 months instead. I have gone back to Boch Honda asking for information on the $499 and filed a written complaint with them last week to include the altered loan term.As a result of my complaint, today I learned by Mr. Jim Carroll, Chief Administrative Officer/Counsel that in the transaction of my 2005 Pilot I was also charged $1433.28 for an Accident and Health Insurance that is not disclosed and listed in the contract but instead was made part of the loan principal.Isn't this loan fraud?If you or anyone has had products added to your contract/loan please contact the Office of the Attorney GeneralThomas ReillyOne Ashburton PlaceBoston, MA 02108and the Federal Trade CommissionFederal Trade CommissionFraud Division600 Pennsylvania Avenue NWWashington, DC 20580
DaveS21
Sep 16, 2006
Good grief! Our nightmare on the automile!! We purchased our vehicle from Boch Honda a few years ago and had received good service up until our last visit. They had the vehcile for 6 days (no rental offered) and didn't diagnose the problem until I personally drove with the technician on the third day to help troubleshoot. Only then did they agree it was a problem with the transmission (the warrenty had curiuosly been disputed on the second day). It wasn't until we showed them our warranty documents (we purchased from Boch) that they agreed to perform the work. Well of course other "costly repairs" were discovered along the way and the labor alone came to $900. And wouldn't you know it, just two days later the back bracks failed on the vehicle. A coincedence you say? Hardly! Shame on us for building trust in Boch Honda. Never again will we buy a vehicle or have one seviced at Boch Honda. Sure,"Come on Down" to get ripped off!
bobby k
Sep 8, 2006
I Was told by phone to leave a deposit of $500 to insure the car I wanted would still be there when I arrived. I did not leave a deposit and arrived 45 minutes later, was hooked up to one of their "leaading" sales reps and was then told they did not have the car. They tried to sell me another at a higher price..I didn't bite, left the area and enjoyed a nice ride home without any new car payments.
ceecee
Mar 20, 2006
I went to buy a honda Pilot. We didn't test drive here, but did drive another pilot the day before from another dealership, so we did know what we wanted. The service was actually pretty efficient - the car was valeted prior to arrival which saved some time, and there was a play area for my son so he was happy. The salesman was almost a car salesman stereotype but got the job done. I think financially we got a good deal, we weren't robbed. The finance person was very nice and helpful, and we were not pressurized into buying packages or extra warranties which we were unconvinced about. I can see that if I hadn't been sure of the car at all that there would have been a hard sell, but this is probably true of most dealers. Only niggle - they got my husband to take our stuff out of our old trade in and put in in the new pilot before we even reviewed the finance agreement!
Bob_Terwilliger
Mar 1, 2005
I just want to register the Horrible Horrible experience my fiance and I had with Boch Honda. We went over Presidents Day Weekend to buy a Honda Accord. <br><br>The model that we were looking for was not available on the lot, but the sales manager (Chris Beausoliea) told us that he had one coming in the next day (which was a Sunday), and it would be ours. He even showed us the VIN#. We signed a letter of intent to buy the car and put down $2000, but wouldn't sign the PNS until the car was on the lot, because we weren't buying a car sight-unseen<br><br>We called the next day to check on the car, and got no call back. Called again the day after, and spoke to the GM (Mark Doran), who told us that they never get cars delivered on Sunday, and that the car hadn't arrived yet. We called the next day and were rudely told that the car still wasn't in, and they didn't know where it was or when it would be in, and they'd let us know. <br><br>We then spoke to another GM (Jamie McKay). My fiance asked for our deposit back as we weren't considereing buying a car they couldn't even locate, and were told no. It was only after threats of calls to the Better Business Bureau and the Attorney General's office did he say we would have our money returned "eventually", and he'd appreciate it if we'd stop calling and being a pain in the atss. <br><br>Finally after a call to Ernie Boch Jr's office and conversation with his assitant (Joyce) (who was very apollogetic and helpful), did we get some action, and we did end up getting our deposit back.<br><br>Never Never Never buy from Boch Honda. They are dishonest, rude, and crooked. Try anywhere else for better service. <br><br> <br><br>
Steppa
Dec 3, 2004
All Boch Dealerships are sleezy..! Don't ever buy from these guys. The used cars they get are junk or broken in some way and you'll spend TONS trying to get them fixed. The sales people are REALLY pushy (even more so then most dealers!) and get mad if you don't buy right then. I went and spoke to a dealer "Stephen" who was a younger guy and seemed nice at first but quickly got pushy and upset when I stood fast about not test driving a car (simply because I didn't have the time) or buying one from him. I did the nice thing and sat down with him to explain what I wanted in a car but when he didn't have what I wanted, he brought around a car to the front of the dealership which was almost the exact oppisite of what I was looking for and demanded that I test drive it. After again standing fast and not getting into the car, he actually walked back into the dealership while I was in the middle of a sentance talking to him. I did some asking around about this dealership and found a TON of people who have been pushed into buying a car they didn't want from these guys and have TONS of problems with the cars. NO NOT even go there. You'll reget it. Good luck.
rcarney10
Oct 26, 2004
I was very trepidicious about going to Boch because of many negative things I heard about the dealership. Some of the negative things I found is they quoted me a hight MSRP until I pointed out to the salesman what the "MSRP" actually is. Overall, after we got all the B.S. out of the way, the experience was better than three other dealerships I had went to. Boch was definetly not as bad as originally thought.
throttle
Aug 12, 2004
Had the worst experience. We were lied to about the availability of the 2003 Honda Accord Ex in our preferred color and tricked into signing the purchase agreement. When I cancelled the order three days later in writing they ignored me and refused to refund the $2000 deposit. I had to get the attorney general's office involved and send a hefty complaint to the Honda corporation to get the check, and even then they never admitted to any wrongdoing. This company is rotten all the way through from the sales people up to the G.M.
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