Used Cars for Sale at Bowditch Ford in Newport News, VA

Shannon Roye

Sep 1, 2016

Service was top notch and the staff is friendly and very helpful.

Elcio De Paula

Aug 28, 2016

I will definitely recommend Bowditch for the purchase of a truck.

Larry Miller

Aug 24, 2016

In and out in a small amount of time, Al Cusano always advices me on best scheduling options and has provided need to be fixed now or can wait a little while.

William Pyle

Aug 15, 2016

?? great dealership! Always have a great experience there!!

Michael Dixon

Aug 1, 2016

the team did a great job of making getting a car easier. i went into the dealership for a different reason but ended up leaving with a new car.

Joshua Searcy

Jul 31, 2016

Very knowledgeable employees, clean facilities.. Fast work.

Eddie Van Es

Jul 30, 2016

Lauren was great, easy to talk with and very conducive to our work schedules.

Joseph Wetzler

Jul 29, 2016

Husband dropped off truck, said Al was very helpful and nice. Nice turn around...

Monte German

Jul 29, 2016

Amanda took care of me because Al was not there and the service was great as always.

Anthony Merendino

Jul 25, 2016

Great Service- Repairs done right, the first time.. Very Nice People.

Cynthia Anderson

Jul 22, 2016

I brought in my Ford Edge for state inspection. Great job done. Unfortunately I waited until the month 2 days before it expired so there was a wait. The lodge was great and the staff was pleasant.

Mercy Haag

Jul 19, 2016

I have 2010 Mustang needing state inspection and a recall repair. The staff was very helpful, and courteous. He also answered my questions clear regarding my van. Tho the parts were not available, he reassured me that it will be ordered specifically for me within one week.Will surely use Bowditch for continued maintenance of my car. Thank you.

Ollie Tucker

Jul 19, 2016

The Service Advisor gave me valuable advice concerning my vehicle. He took the time and answered my questions and showed me how to maximize the use of my AC in this hot weather. Although my car is an 07, I have always and will continue to take it to Ford for service.

Kelly

Jul 18, 2016

I used the service department. Al Cusano is the best. I work next to a dealership with a service department but I go across town to Bowditch because I know Al is concerned about my safety more than making money off of me, and when he says I need something worked on or replaced that I really do need it. The shuttle drivers are great and took great care of me -- even coming to get me after he was officially off work! The new shuttle vehicles are top-of-the-line and the best I've ever ridden in. I'm sure once I tell Al it won't happen again.The only negative item I have from this visit is that unlike all of my previous visits, the interior of my car was returned to me with greasy/dirty finger prints all over my driver's side door and on my steering wheel. I was able to get it off but I was surprised because that has never happened before.

Emory Britt

Jul 18, 2016

It's a Shelby not a Mustang.. what a wonderful new facility glad I had the opportunity to shop there.

Christine Edwards

Jul 18, 2016

The quality of work was done very well and exactly as I had specified. Unfortunately, when I left my car in your care, a worker drove my car through a pothole in the parking lot at your facility and flattened my tire. Reasonable accommodations were made for a new tire, but then my vehicle was further delayed as my detailing was held up due to the time it took for the tire to come in. The delays were a nuisance despite the quality of service.

Robert Carrales

Jul 15, 2016

I brought my 2011 Ford Fusion for a State Inspection. I felt bad because I came in around 3pm, and I know by then most Dealerships are packed or just too busy. Mr. Ken Nelson (my Service Dept. Rep.) was very welcoming and said "No problem". He also mentioned it may take a little while because I also had a recall issue that had to be resolved as well. I could NOT believe my car was inspected, recalled fixed and ready to go home by 4:40pm! That was Great! I appreciated the quick and friendly service from Mr. Ken Nelson and Bowditch Ford. Thank you. Robert C.

Kieran Smith

Jul 14, 2016

I only have Mondays off so I HAD to get my car looked at on the 11th. After a few setbacks and problems getting to my appointment for my annual State Inspection, Ken still managed to get me into the shop. Thank God, since my tire pressure light came on as I turned in. I found out that I had a nail in my tire. My tire was repaired, my Inspection was done and I was on my way in less than an hour. I refuse to have my work done anywhere else. I am loyal to Bowditch and they even do all the work on my husband's non Ford.

Ernestine Elliott

Jul 12, 2016

I purchased a 2016 Ford Taurus , the service and staff was great from the time we pulled onto the lot. The purchase went smoothly without any hassle. I would definitely recommend Bowditch to family and friends. Excellent customer service!!!!!!

Linda Wheeler

Jul 8, 2016

I was treated very well. The waiting area is very comfortable. I didn't have to wait very long.

James Nixon Ii

Jul 8, 2016

very pleased with service and timing of getting my truck back

Darrell Clark

Jul 6, 2016

Great service and patient with my truck. Customer for life.

Jessica Sadauskas

Jul 4, 2016

A truly exceptional experience with the entire service staff!! Ken Nelson met me in the lane and was very professional, and very friendly. My 2010 Ford Fusion was in for a recall. I had some questions and the technician, Jesse, came out and explained everything and eased my mind. These two made my experience so much better than expected! The dealership is beautiful and getting the car washed was a wonderful suprise! Will definitely recommend to anyone who is tired of regular dealerships, thanks again!!

James Barnett

Jul 3, 2016

I enjoyed doing business as it was a blend of new methods meaning texts/E-documents etcetera but also the all important building of trust of who you're doing business with,from a genuine handshake to taking people for their word. My salesmen went the extra mile to make my daughter's surprise even more special by placing a bow on the car. Class act Sincerely, James Barnett

Erick Witts

Jul 1, 2016

I'm pleased with the service I receive from Bowditch when I have any issue with my vehicle.

John Sperath

Jun 30, 2016

Very professional and courteous staff. New facility is extremely nice. Loved the antique autos in front. Strip club across the street needs to go.

David Robinson

Jun 28, 2016

I have been bringing my vehicles to Bowditch for 10+ years and it is always the same excellent from the service department to the sales personnel and the cashiers.

Tammie Hargrove

Jun 28, 2016

Everything was good. Staff very nice and helpful.very good place to get your car worked on. Will tell family and friends.

Wayne Kinzly

Jun 27, 2016

I called with the trouble I was having and Ken Nelson was right on it, he keep my informed on everything that was up , and needed to be done to fix the ford, He was outstanding on calling me to let my know the problem and how long it would take to fix it. the service was completed in outstanding time and the truck runs better than it has in a long time, I want to say Mr. Ken Nelson is a outstanding person and employee with Bowditch Ford

Lillie Green

Jun 27, 2016

It was just an inspection. Everyone was very helpful.

Loretta Ward

Jun 24, 2016

The services has been excellent that is why I keep coming back.

Charlene Green

Jun 24, 2016

I brought my car in because of a recall and the service I received was impeccable. Great customer service, very informative,. Everyone was very friendly in the service department . I am considering purchasing a vehicle there in the future. Excellent customer service.

James Smith Jr

Jun 24, 2016

Made an appointment for service. Arrived early, was serviced early and was able to leave earlier than expected. Had a problem with the shift boot told Al the service rep about it when I first arrived. The dealership noted it was a problem. Special ordered the shift boot assembly. I am waiting the repair part and the call for them to fix it. I have never had a problem with Bowditch work ethic or personnel. Great team to represent Ford Motor Company.

John Mccoy Jr

Jun 23, 2016

I have always gotten good results and good advice from Steve the diesel mechanic and would recommend him to anyone.

Kevin Culver

Jun 22, 2016

Bowditch Ford is the only place I'll take my vehicles for service. The speed and courtesy of the service department are second to none!

Joseph Gauldin Jr Jr

Jun 21, 2016

As always; the Service Department is top notch. Been dealing with you for many years as did my Dad. Al is the best. Will continue doing service on my Edge at Bowditch. Thanks for the great service!

John Kuhn

Jun 21, 2016

Always have a great experience with Al and the guys in the service department.

Douglas Stallings

Jun 21, 2016

My experience was Good and time of service was great for what I needed done. I have an appointment to again for 06/23/2016 at 7:30 am.Thank you

Merrilyn Dodson

Jun 17, 2016

2013 Ford Fusion where driver's door would no longer open from inside. Estimate was given prior to completion of work that fixed the problem.

Timothy Whitlatch

Jun 17, 2016

Al is always straight up which is appreciated. Work is timely and professional.

Larry Evans

Jun 16, 2016

Good work. Did not contact me promptly on progress.

Patricia Fairbanks

Jun 14, 2016

Staff courteous. No complaints at all. Clean and bright facilities

Robert Reese

Jun 14, 2016

My experience was great no complaints. I will strongly recommend my family and friends to Bowditch. I purchase my fiesta 2915 and it has been a reliable car of witch I am proud to be the owner. I am looking forward to future experiences.

Hope L.

Jun 13, 2016

I've witnessed horror moments with family members taking their cars in to be serviced at other local dealers. I purchased my Taurus, from Bowditch, in 2004. In the last 12 years of having it serviced at Bowditch, I've had only one dissatisfying experience which was handled to my satisfaction. My next car may not be a Ford, but if I can have it serviced at Bowditch, I will!

James Bissette

Jun 10, 2016

Justin and Denis great people to work with on a new car purchase.

William Johnson

Jun 8, 2016

AL always gives the best service and advice. Really like the new service center.

Robert Carrales

Jun 8, 2016

Mr Ken from the Service department was very professional and courteous. I stopped by around 2:40pm for an oil-change and tire rotation, I was driving home by 4pm. I was very pleased with the quick and friendly service! Thank You. Robert C. (2011 Ford Fusion).

Bill Newton

Jun 8, 2016

Had a screw in my tire causing a slow leak. Even though I did not have an appointment, QuickLane got me in quickly and had me back on the road within an hour.

Okey Wilson

Jun 8, 2016

everything went well staff was very helpful i would not change a thing

Thomas Wilcox

Jun 7, 2016

All around great service from Al in the Service department to Linda in Sales. Thanks Bowditch!

C Sample

Jun 7, 2016

I got the works and it was done quickly and efficiently and the price was right too

Wayne Wood

Jun 6, 2016

I have been a Bowditch customer for over forty years and have always left the dealership satisfied . My problems are always addressed and corrected by Al and new car wants/needs satisfied by Dennis.

Thomas Pitkin Jr

Jun 3, 2016

AL TOOK GREAT CARE OF MY CAR, AND AS ALWAYS BOWDITCH FORD DID A GREAT JOB. BOB WAS RIGHT ON TIME GETTING ME TO AND FROM.

Mark Rieg

Jun 2, 2016

I requested an inspection for my Mazda, the service rep said I would have about an hour and a half wait. I was out the door in about an hour, even with a brake light replacement.

Christopher Young

Jun 1, 2016

My dealer was great and she was able to work with me.Very flexible. Best experience ever

Mary Pennington

May 27, 2016

I brought my 2015 F250 in because my husband thought something was leaking under the engine area. I dropped it off the night before. The staff at the information desk were very pleasant and helpful. I was called the next day after it was checked out and was told there were no leaks. They did not even charge me for checking it. I love Bowditch Ford.

Patrick Richardson

May 25, 2016

Everything went smoothly and in a timely manner. Our experience was wonderful. All the people were nice and helpful

Edward Pyatt

May 25, 2016

The staff was very cordial and made it their business to find out each customer's need and try their best to meet it.

Mark Rabicorski

May 24, 2016

No issues, serviced by 6 month old Ford Fusion with oil change and tire change.

Janie Silverthorne

May 23, 2016

Yes staff very helpful. Taurus. Service was timely and I have nothing but satisfaction thus far.

Daniel White

May 21, 2016

I brought by Ford Truck in for service, the electronic engine cooling fan was running at high speed most of the time. It was worked on for several hours trying to duplicate the problem. The mechanic tested various components using the computer and was not finding a solution. He discovered the antifreeze level was very low and filled the radiator to the correct level. He looked for leaks and never found one. This was a good mystery and he resolved the problem. The fan has not come on since it was worked on and I still have no leaks.

Wallace Hawkins

May 20, 2016

My experience with purchasing my 2016 Ford Fusion was great.The service was great. The staff was very, polite, helpful and easy to understand. I like the fact that they were willing work to get the best deal possible with the lowest interest rates.The Area of opportunity I feel is that the length of time waiting for processing was a little exhausting. All and all, it was worth the wait! Thank you so much.

Martin A.

May 18, 2016

Great service people. The mechanics told us everything we needed and got our vehicle back quicker than we had thought!

Herbert Green

May 17, 2016

Had to call several times and leave a message for my service manager, never got a call back. However, once I went to the shop to see him in person explain the situation I got timely advice.

Charles Forrester Jr

May 17, 2016

My present truck is the third one purchased from bowditch,that explains my satisfaction with the service and sales team. 2012 f150

Cecelia Cotton

May 17, 2016

Salesperson & dealership were professional and patient to my needs.

Kathryn Stook

May 16, 2016

Staff was very friendly as always and helpful, it's always a pleasure to do business with you all

Chris Sparno

May 16, 2016

Good service. Honest and direct. I will come back . I will refer to a friend or family member. Thank you for quality work.

Sally Fitzgerald

May 16, 2016

I bought a car from Bowditch in (I think) 1956. No one has touchedmy cars since then but Bowditch. Great Service....but I miss the cookies.

Robert Poteat

May 13, 2016

From my call to arrange the appointment until I was handed my keys to leave, my experience was pleasant, professional, and in every way all I could ask for.Lindsay Poteat, Smithfield, VA

Cameron Ballard

May 13, 2016

Kristal, Carrie, Casey, and Stephen were all very helpful. Our new Lincoln MKZ is beautiful! Thank you again, Kristal and Bowditch!! We will definitely be back in the future.

Sharon Mueller

May 11, 2016

As always, Al and his team did a great job! They took care of my issue right away.

Jeffrey Hill

May 10, 2016

I have been doing business with Bowditch for over 25 years now. Al in Service treats me right and I trust him. There are not many people that I trust.

Franklin Seney Jr

May 9, 2016

Al did a great job. Nice Service Dept. Nice new facility. Thanks for the car wash!

CHERYL L BENKOWSKI

May 7, 2016

I HAVE BEEN COMING TO BOWDITCH FOR YEARS & I OFTEN SEE AL HELPING ME THEY KNOW I'M HEARING IMPAIRED AND WALK WITH A CANE AND ARE EAGER TO HELP ME AND UNDERSTAND ME.

Karen Haigler

May 7, 2016

Service Work was great as always. Denise your cashier has a great personality and is always very friendly.

Patricia Sarles

May 7, 2016

Love the new store everyone was great and helpfull

Willie Burris

May 7, 2016

When I got to Bowitch Ford Dealership at the end of the day after visiting other dealerships I must say I was thoroughly impressed with the whole buying experience. Bowitch Ford was willing to listen and find a solution to my problem. Hands down to Bowitch Ford for such a successful purchase. Thanks ten times over.

Carolyn Harvey

May 5, 2016

II love Bowditcb Ford. Everyone is so nice and helpful. Al is wonderful and always takes excellent care of me and my car. I wouldn't go anywhere else for purchases or service.

Michele Bartley

May 4, 2016

Everyone was extremely helpful in the service department. As soon as I entered the facility, I was greeted by the assistant manager of the service department and quickly checked in. Then, they assisted me with the shuttle service to make sure I got to work on time. Everyone there was very courteous from beginning to end, and genuinely wanted to make my experience a good one. That's the way to get customers to come back. Way to go Bowditch Ford!

Charles Dunlap

May 2, 2016

Dave Eley was a pleasure to work with. He guided us through the purchase of our 2016 Ford Fusion without a hitch. Professional knowledgeable and friendly.

Ric Handly

Apr 29, 2016

Al Casano is an asset to your organization. He keeps my 2013 F150 in top shape.Thank you Al!

Joan Buchanan

Apr 27, 2016

Service appointment; Al Cusano, my service writer, took my vehicle in at the scheduled time, state inspection performed, oil change and tire rotation, and got to work an hour early!!!! Great job! (I have been a Bowditch customer since 2008).

Kenneth Smoker

Apr 16, 2016

Al is always very helpful. Service is always great, I wouldn't go anywhere else

Sylvia Freeland

Apr 9, 2016

The service at Bowditch Ford is always prompt and professional.

Jacob Wilson Iii

Apr 7, 2016

Excellent during the purchase of the car and during both of my service visits! I have a 2014 Ford Taurus SEL.

Joe A.

Apr 5, 2016

Service was good, fixed the problems and returned at the promised time. Was also within 10% of the estimate which is important to me.

Robert Campbell

Apr 5, 2016

Always a pleasure to visit Bowditch Ford and their friendly staff. Their service is supreme. They treat us like family. Can't imagine doing business elsewhere. Whereas we did not purchase a vehicle were in for oil change and state inspection, the sales staff had always met our needs over 100%. as do the service department..

April White

Mar 30, 2016

Took the vehicle in at the scheduled time checked in thoroughly, in a timely manner, The staff was very polite and helpful. We always feel at home and welcome at bewitch.

Joshua Miller

Mar 30, 2016

It was really easy and enjoyable when purchasing the car here.

Valued Customer

Mar 30, 2016

Great Experience , Everything from start to finish was quick , easy and the staff was knowledgeable . I will soon be purchasing another new vehicle , and Bowditch Ford will be my choice . I will recommend all of my business associates and friends to Bowditch Ford .

Betty

Mar 29, 2016

Lauren was great. Another young man got her for me when I asked for her.I liked being able to see the garage area.The restroom was very clean.The TV wasn't on FOX!These are all things that will make me return.

Wayne Long

Mar 21, 2016

I had an outstanding experience,treated with respect, and the explorer looks great thakto all at Bowditch ford a great job !!!!.

Reverdy Mccoll

Mar 21, 2016

Great experience wish my former dealer had been able to be this good. Especially service dept. You got it going right

Willie Burris

Mar 21, 2016

A Ford Taurus 2015; my experience was right on point. I explained my situation to the saleswomen and she was able to assist tremendously. I am overly excited about my new car. This dealership has helped me out when other dealerships turned me down. Good Work Bowditch!!! Willie Burris

Allan Berger

Mar 21, 2016

I am extremely satisfied with the service performed by Bowditch Ford on my 2013 Ford Fusion SE Hybrid.

Ana Tazewell

Mar 21, 2016

My name is Ana I want to said thank you to David Truman for been so nice to me

Dillon Revelle

Mar 18, 2016

Took care of problem. Dealership is extremely clean and people are friendly.

Sheri Vann

Mar 18, 2016

I went for an oil change and my tires rotated I ended up having to buy a tire which is not what I had planned to do however due to where the nail was a patch would not have worked so instead of a 20 service my bill was over $100 dollars.

cimon0211

Mar 9, 2016

Whatever you do, do not buy a vehicle from Bowditch. We are extremely disappointed in the outcome of the service through them. They think they have done all that they could to make us happy, however, they have not. They are rude and completely unprofessional. When I spoke with a manager today, about the fact that they sold us a piece of junk, the manager said, "We did not stick a gun up to your head and make you purchase this vehicle." That was extremely rude and unprofessional. I spent tons of money on a warranty, and there is STILL issues with the car. Unluckily for me, I purchased the "best warranty I could buy." (WHAT A JOKE). Now, I'm stuck in a piece of crap vehicle with a $25k loan, with loads of negative equity. They told me when buying this car that I could "refinance". Well, we brought up our credit score, but now can NOT refinance because of the "negative equity." We had not bought with a big dealership prior to this, and we trusted them. Even one of their own employees stated that they should not have sold us that truck. They act us though they have done so much, by fixing some of the problems....however, those problems are covered UNDER MY WARRANTY THAT I PAID FOR So they certainly did not go above and beyond. I have never felt like such a bother to a company, EVER. I highly doubt, even though I have a warranty, the new issues that were pointed out to me today will get fixed. I've yet to hear from the actual person in charge over their either. They all just get on the phone with the GM and he relays messages. Not sure who that person is. And, I am sorry to Lauren, that I have to write this review, because she is the only person who cared at all to help us out over there....HOWEVER, There are many other places to buy a vehicle from. Save your self the headache, heartache, and MONEY!

Brian Nile

Feb 25, 2016

Henry Klein was excellent. His persistence to get a deal done was great. We had an enjoyable experience. Thanks so much for the great APR rate for the new focus we got. Thanks a lot hope this review helps!

Kent Carpenter

Feb 22, 2016

The service was great. The survey not so much. I should not have to enter 50 characters in this block or enter a title.

Rocky Jolly Jr

Feb 22, 2016

Great environment and great people all around that took the time to get me what I was looking for. Overall experience was great and I would recommend all to come to Bowditch ford for their next purchase.

Cheryl Pearce

Feb 22, 2016

Very helpful and polite. No complaints. I have no other words to submit

Allan Berger

Feb 19, 2016

The sales process was smooth as silk. The sales representative, Henry Klein, always is a pleasure to work with and all details were well handled. Overall an excellent experience.

Vic and Diana Rondinelli

Feb 18, 2016

I took my 2014 Ford Fusion in to have the oil changed and the tires rotated and balanced. Every employee (including Al - he always does a great job!) took excellent care of the car and me! Kudos to Bowditch Ford!

Velma Ricks

Feb 15, 2016

The staff was really helpful. They let myself and my Fiancee know about how long the wait would be. The new facility makes waiting better. After the waiting was over, Mr. "Al" even told us the best Chinese Restaurant to get lunch. He was right. Having said that, Bowditch goes the extra mile with the personal touch.

Kevin Culver

Feb 15, 2016

Fast, convenient and reliable - I can count on Bowditch every time.

Patricia Agnew

Feb 13, 2016

I had a wonderful experience at Bowditch Ford this past week. It was my first car purchase on my own since I was widowed last year. The salesmen David and Dennis made me feel very comfortable and confident about the transaction. David seemed to know just what I was looking for when I described to him what I needed. I love my new Escape! I will be a Bowditch Ford customer for many years to come! Plus, their hot chocolate is yummy.

Gustavo Canals

Feb 5, 2016

Everything was great. Fast and quick. Let me know about everything that needed to be done as soon as possible

Robert Wese

Feb 5, 2016

Top shelf, you folks have been serving my truck for years! The work is done right the first time.

Larry Spence

Feb 2, 2016

I purchased the vehicle from Bowditch in 2012 and have always had it serviced there. I have never met a person there that was not a professional and Al, my service manager always keeps me on top of what is going on. I do not drive much anymore, but if I was to need another vehicle, I would for sure purchase it from Bowditch Ford. Dennis, the New car sales manager will bend over backwards for his customers.

Jordan Goode

Feb 1, 2016

Lauren is the most helpful person I've ever met .. !! Thank you

Ryan Rivera

Jan 31, 2016

Awesome experience. Dave was extremely helpful and made things very easy for us.

Travis Toberman

Jan 31, 2016

Experience was great, I had a couple oil leaks which ended up costing me $250.00. I thought it would have been in the thousands.

David Losares

Jan 29, 2016

This is my first experience with Bowditch Ford. Everything looks well done ... the only exception is the license plate molding on the front (just discovered because it looked cock-eyed). Apparently the screws are stripped through the backing and I will fix it this weekend. Getting and maintaining a good reputation for excellent service will always be based on your attention to detail and doing the right thing. If this is your service motto, then I will recommend you to my friends.

Susan Powell

Jan 29, 2016

The timing of service was goodAnd the staff was very friendlyI was getting my Isuzu inspectedFor this year.I would recommendYou to my friends and family.

William Cramer

Jan 29, 2016

We have a Ford Explorer that was services for the first free oil change, and to get the middle console fixed. They addressed all issues we had, fixed the console, and we also had great ease in booking an appointment!

Donald Meigel

Jan 29, 2016

Al is always good to me and the service is always excellent. Came in for an oil change and state inspection and a recall that Al took care of that I didn't know about. By the way the new building is beautiful

Joseph King

Jan 28, 2016

Fixed problem a little expensive I think for the repair I had!

Faris Al Kishtaini

Jan 27, 2016

The service done on my F150 was good and the staff more than friendly, waiting room is very nice, the work shop view reflects the confidence....

D Miller

Jan 24, 2016

The staff was very helpful, especially my salesman, Greg. He and the sales manager took the time understanding my situation and the best fit for me. I am really enjoying my new Fusion and likely to do business with them again.

Lora Tabor

Jan 24, 2016

Staff is always very friendly and treats me great. Service department is excellent.

V. Mccullough

Jan 21, 2016

First time used Bowditch had excellent experience, so when needed services again we did not hesitate to use Bowditch again. Highly recommended to friends and family. Concise, carefree, friendly and expedious service. Willing to go the extra mile to do anything for us both times. Will only use Bowditch in any future service needs.

Virginia Woodard

Jan 21, 2016

I came to Bowditch to get my state inspection and my oil change, I was very pleased with the service! Since you have moved to your new place on Jefferson ave, I really enjoyed that you all bring your car to the breeze way after service especially on the very cold day we had.The young lady at the desk to pick up my keys was very, very pleasant and friendly!! Keep up the good work Bowditch Ford!!

Gerald Ranes

Jan 21, 2016

My recent service of my 2014 Expedition was hassle-free, accomplished in very professional manner, and met all of my expectations. I would like to compliment my service representative, Al Cusano and mechanic-technician Daniel for their work, their knowledge of the problem I had, and how they satisfied me in the solving of my problem. I have always purchased my vehicles from Bowditch since 1994, and the only people I will let service my vehicles are the people at Bowditch Ford, because I have never had any problems with my vehicles and have had no problems with the servicing of my vehicles.

Dan Steward

Jan 21, 2016

I was able to call in the morning and make an appointment for the afternoon . the work was done on time and correctly. the parts that I was billed for Were installed on my truck. Al the service adviser was so helpful in printing off the coupon for me that I needed for my truck . that's why I have recently ordered my new truck through your dealership , people are thoughtful and friendly

Donald Miles

Jan 20, 2016

Al is great to deal with. He's a great asset. Give him a raise.

Wayne Long

Jan 19, 2016

I purchased a 2016 Explorer great smooth ride ,comfort is great a few scratches and paint chips that have to be delt with right front passenger wiper bladeneeds to be replaced it does not clean the windshield very well,waiting call from shop ,sales persson was excelent. The prep of the explorer needs improvement all windows were smeared like they were cleaned with dirty rag or bad paper towel.Repairs not done yet,

Newport news

Jan 16, 2016

I leased a 2016 Ford Escape. The staff was very helpful, friendly & informative. I had not planned to get a new vehicle but the deal offered was hard to pass by. The only caveat was that it took longer time than I wanted to spend at the dealership.

John Crockett

Jan 16, 2016

OK on the service, but your visitor parking is very limited. My ride had to double park.

Luis Nieves

Jan 15, 2016

Patrick Housden was the gentleman who took care of me. He is very professional and has great customer service skills. The tech that helped me out also is a great tech. He came out of the back to make sure I knew and understood what was going on. Both of these gentlemen are an asset to Bowditch Ford. Everyone I came in contact with was very polite and courteous. I will definitely be driving from Gloucester all the way to Bowditch to get my Explorer taken care of. Thank you.

Herschel Lynch

Jan 15, 2016

Service was expediient. The service advisor was very helpful in telling me what was done. The waiting area was very nice, Coffee was good.

Tracey Delk-hart

Jan 13, 2016

I shopped at Bowditch because as a little girl, that is where my dad purchased 90% of his vehicles. It also helped that one of our neighbors, now deceased, was a reputable sales person there. I LOVE your fancy new digs as well!

Ralph Capewell

Jan 12, 2016

Al Cusiano has always done everything he could to schedule, and ensure my vehicles have been serviced to my complete satisfaction.Only thing I've noticed is an increase in your pricing which being retired and on a fixed income will force me to reduce my visits to Bowditch.Also notice when visiting the other day and increase in the "Processing" fee in new vehicle purchases. I have purchased my last three F-150's from Bowditch Ford without visiting other dealers. When I shop for that new truck next year I will be competitively checking out several dealers.

Daryl Bickham

Jan 12, 2016

I called to get 5000 mile oil change and Al Cusano was willing to work me in without an appointment!Went smooth and quick!Also got car wash which was good also!New facility seems excellent and well laid out with latest tooling and lighting!!!

Karen Haigler

Jan 12, 2016

My extra keys for my car was stolen over the weekend so I needed a new key for my 2014 Ford Escape and the codes changed. Al was very nice about explaining to me how it worked because they can still get into my car with the key but it won't start,and Steve was nice enough to give me a ride to work.

Courtney Mcewen

Jan 12, 2016

Service was very good with the exception of the price quote over the phone being about $50 lower than what it actually cost to have the service done.

John Binns Iv

Jan 11, 2016

Al is the best service rep on the payroll. Always helpful and takes my service work seriously. Keeps his word on when things will be finished. I'll only deal with Al.

Nicolette Cartaya

Jan 11, 2016

Great service. Very nice new building and service department. Very friendly service team!!!

OGarza

Jan 11, 2016

Repair work done on 2001 F250 Super Duty. Repair work was done promptly. Issues were communicated. Price was reasonable. Well done!

Liz Taylor

Jan 11, 2016

As always I am always happy with my service from Bowditch

Bonnie Tingle

Jan 11, 2016

For the first time since EMMETT left years ago, I felt like the Old Bowditch is back. I have been buying from Bowditch since you were located in Hampton on Kecoughtan Road. My father, before me, bought from Bowditch. My sincere thanks to Patrick Housden. (Give him a small package of oyster crackers to show my appreciation. He'll understand!) Bonnie Tingle

Avery C

Jan 11, 2016

Great Experience! Very helpful. I love my 2016 Mustang. Craig and all the staff was helpful

Chelsea Crandol

Jan 10, 2016

I bought a 2015 Ford Escape in January of 2015 I come to y'all to do all matinence for my car. I have only ever been extremely have with my service and the people are always so nice and friendly

Deborah Fochler

Jan 10, 2016

Everyone at Bowditch is wonderful. Best dealership in the world. I am more than happy. I am ecstatic. Will never even remotely consider any other dealer. Even the two guys who drive the shuttle go out of their way for me.

Clifford

Jan 8, 2016

Shortly before I was due to pick up my vehicle (which was almost seven days late due to an issue with a part being shipped on time), the car suffered damage due to negligence during the detailing process. I was called by the shop manager, I cannot remember his name but he was an older gentleman. He apologized to me and told me the parts were already on their way; then assured the associate responsible for the damage was fired from the company. The next day I was shown around my vehicle by Joey so I could see the damage by my own choice; and again apologized to. I was told my vehicle will be ready a second time by mid- to late next week. My rental car responsibility was then taken over from my insurance company to Bowditch. I was called on Wednesday evening at approximately 4:00PM and left a message that my car was ready and that I could pick it up. I did not get this message until about 6:40PM because I was at work and did not have my phone with me. The next morning I showed up around 9:45-10:00AM and was promptly shown my car. There was an issue with my insurance company not having sent a check for the repairs to Bowditch and was told I needed to pay Bowditch myself. It was clearly a miscommunication between Bowditch and Geico, but nonetheless another annoying thing I needed to deal with. After the issue with Geico was taken care of by myself, I was able to finally take my vehicle and leave. I respect the staff at Bowditch collision for taking care of this in a speedy manner and seemingly caring about my plight. And even though they fired the person who damaged my vehicle, I cannot say with absolute certainty I will recommend their business to anyone.

SA3414

Jan 7, 2016

I bought my Ford Escape from them and immediately had to put $1500 worth of work into the engine. Being that it was a 2001, it didn't surprise me. A year later I bring it in for inspection and thy wanted another $1600 for work that didn't even need to be done. In fact, they were going to let me drive away with bad brake lines. The icing on the cake was that the manager gave me this whole speech about how since I was pregnant, he wanted to make sure my car was safe to drive. Yet he was going to allow me to be over charged for work that didn't need to be done and let his mechanics overlook a very unsafe problem with my brake lines.

Kimberly Raymer

Jan 7, 2016

I purchased a 2016 Ford Escape Titanium on January 2, 2016. I contacted a salesperson, Susie Perry, who was a friend of a friend and made an appointment for early Saturday morning. She spent most of the morning with me - not with playing around with numbers, but taking me on a test ride and sitting with me in the parking lot and going through the many features of this year's model. I'm glad she did. I was given a tour of the new Bowditch facility and made to feel like I was going to be part of the Bowditch family once I started bringing my car in for scheduled service. There absolutely were no hard sale techniques used - and I knew when I left there that SHE would not be happy if I wasn't happy. All in all a very good experience. This will be my fourth Ford Escape. I lost the last one I had in the divorce and couldn't wait to get a new one. I've always loved the space inside and the comfort and visibility of driving the Escape. This one is different as it is not a hybrid, but ecoboost seems to work as well (though not as silently). The feature with which I am most enamored is the remote start. I can't begin to describe how nice it is to enter a warmed up car with seat warmers on an icy winter morning.Thank you for a seamless and painless experience!

Scott Pritchett

Jan 7, 2016

I am the kind of person to find a vehicle without a salesman around. I was driving down Jefferson ave and seen your dealershig and that you had the Transit Connects out front. (which was shock since other dealers hide the comercial vehicles). I found one that was last years model with not a bunch of added stuf on it, which is perfect for what I needed it for. Lynda was very helpful, and got me throught the process very quickly for dealership standards. It was painless and the staff was great and helpful. Thanks to all of the people at Bowditch Ford for a comfortable experience.

Karen Pote

Jan 7, 2016

Service was on time and finished on time. There is nothing more to say.

Marilynn Hunt

Jan 7, 2016

The Bowditch Service was spot on. I was shown the utmost respect. Makes having, my car serviced a pleasant experience.

Colleen Messier

Jan 6, 2016

Susie Perry, Larry O'Brien, Joey B, Al in service and Joe in Finance have been awesome in their expertise to help me select the 2016 Escape. Since I traded in my 2002 Explorer in 2013, I can say that I am so comfortable in another vehicle because of this team! I can see over the hood, very minor blind spot and comfortable seating. Plenty of room in the back seating and storage. I am very satisfied with their help!Thank you Team Bowditch.

Clarisse Crusan

Jan 6, 2016

Even though I was just coming in to get an oil change, the service was excellent. The staff was very friendly and attentive to all the customers. I definitely will be coming back for all my vehicle maintenance!

Ronald Milovac

Jan 5, 2016

Ford EscapeVery friendly and informative sale staff.

John Scherer 3rd

Jan 4, 2016

The service was great as usual. The people in the service department are always very helpful and friendly. I will continue to use this location for my car needs. Thanks

Thomas Howard

Jan 4, 2016

Fast, efficient, and high quality service at a great price. The service location is great and convenient to reach, and the facilities and the customer service areas are top-notch. Very professional staff and maintenance personnel/mechanics. You can view the work being done on your vehicles and know with assurance when it's check-out time.I'll definitely be a repeat customer.

Walter Rowe

Jan 3, 2016

The service was great and the staff was helpful. Even allowed me to bring the car back the next day to get a professional clean.

Linda Masters

Jan 3, 2016

My service experience was good. I wish they had discounts for long time customers because I have been using their service department for at least 15 to 20 years. Overall the experience was pleasant and timely.

Kieran Smith

Jan 3, 2016

I took my car in for a clutch replacement on my 2013 Focus. I drove it away and my drives side front tie rod broke. Licky for me, I wad not going fast. I picked it up the next day and that part turned out to be defective also. Ken took care of me and my rental. He went above and beyond so that I could get my car after service hours on a Saturday also.

Jeff Hartzog

Jan 3, 2016

Just took too long for oil change and rotation as technicians took their time

Franciso Gonzalez

Jan 3, 2016

Al is always customer focused and overall great guy

Kathleen Evans

Jan 1, 2016

Service was great - rental car secured and only needed for the day.The Edge was in and out very quickly and sounds so much better!Staff was helpful, attentive, and on target. Thanks, Bowditch!

Deborah Rymer

Jan 1, 2016

As always service was great love the new building.

Catharine Owen

Jan 1, 2016

In May, 2011, I had purchased new tires for my 2011 Fusion. My low Tire alarm had gone off after I had air put in one of the tires, so I had the service department check it out. Unfortunately there was a nail in the sidewall and the tire had to be replaced. Al of the servive department said I had a warranty on the tires, so I did not have to pay full cost. It was safe to drive so I came back the next day, when it was convenient for me, to have the tire replaced. The service department is always helpful, the new building is beautiful, and the new waiting room is comfortable. I'll keep coming back!

Robert Poteat

Dec 30, 2015

The service was begun early and finished sooner than projected. All staff were personable, helpful, professional, and kind.

Jami Anthony

Dec 30, 2015

Service and staff are always awesome with my 2015 Fusion. Thank you!

Louis Smith

Dec 30, 2015

Ken Nelson is always helpful. Thank you.

Robert Brotz

Dec 30, 2015

My experience at the dealership was welcoming and fast. I was able to walk out with basically the vehicle I was looking for. The color was off and the vehicle had a lot of mileage on it but other than that I got what I was looking for. The saleswomen I was working with was also very helpful.

Karen Carr

Dec 30, 2015

Excellent experience - great service, felt very comfortable at the shop. Super impressed with your coordination of my rental vehicle - Thank you! The repair is undetectable - paint match is perfect.

Prince Whitney

Dec 30, 2015

Outstanding quality service always. The staff is very professional. Always polite and courteous to customers each time I have been there. The dealership always call a couple of days after each service to see if you were satisfied with your service or have an questions or concerns.

James Wetzel

Dec 29, 2015

Awesome new service area and dealership ! You guys did an amazing job !

Talldiver

Dec 29, 2015

I was in & out in less than 45mins for my oil change. They have wifi, just make sure to ask for the password.

Susan Mull

Nov 8, 2015

2016 Ford Escape Titanium.My family has bought vehicles from Bowditch as long as I can remember. I was extremely happy with my experience and would not hesitate to purchase a vehicle from them in the future.

Maj Paul Martin

Nov 3, 2015

Vehicle repair was repeatedly delayed for a variety of reasons, but was kept informed and was completed correctly so I didn't need to return for additional work.

Faris Al Kishtaini

Nov 3, 2015

I got an F 150, everything was excellent, staff helpful friendly, the service crossed my expectations.

Marc Baldree

Nov 2, 2015

Still don't have the part for one of the doors concerning the recall.

Ashley Dipasquale

Nov 1, 2015

Eveyone was extremely helpful, except Linda(I believe her name was). She threatened me on multiple occasions. Telling me how the dealership put their neck on the line and I had better buy the car. At one point she had done it in front of another guy who was helping me. He told her that "I believe she understands that her credit is not perfect and what we have done to help her". I went in to the dealership to buy a car that I liked to be threatened to buy one or else.Again, everyone else was great and helpful except her. I hope that no one else will have to deal with that. I found it unacceptable and almost didn't come back to buy the car because of her.

Bonnie Forman

Oct 29, 2015

Love the service I get from Bowditch Ford!! From the buying experience to the general service I have done on my car, it has always been an enjoyable experience.

Mitchell Dixon

Oct 29, 2015

The staff was very nice and helpful. All our questions were answered in detail and all the features of our new vehicle were explained in detail as well. We look forward to a long relationship with Bowditch Ford and it's staff.

Liz Taylor

Oct 29, 2015

Been dealing with Bowditch many years.Always a pleasure.

Paula Bamburg

Oct 29, 2015

Our 2007 Ford Escape was in need of 4 new tires. Al Cusano was very helpful when it came to getting good tires but at the best possible price, This made the purchase somewhat affordable and he was sure that our needs were met when I voice my concern over the loud tires that we currently had. My only complaint is that this was a big purchase and I was not able to get credit in Ford's rewards program due to a change over in the program. It seems like these should somehow be retroactive.

Terence Taylor

Oct 29, 2015

2014 F150. Entire experience was excellent. The staff was very helpful throughout the entire process.

Ashley King

Oct 28, 2015

I had a better experience purchasing my car the second time around at an actual dealership, and had all my questions answered in a manner I understood.

R. Vretos

Oct 27, 2015

I always have a pleasant experience at Bowditch Ford. Service staff is professional, gets the repairs done in a timely manner.

Donald Marci Hess

Oct 27, 2015

Keith did an awesome job in communicating every detail to me of the process. He answered all my question and I was very pleased with the outcome of my vehicle.

Kevin Culver

Oct 27, 2015

The service department staff was very friendly and knowledgeable.

Cliff

Oct 26, 2015

Eric in service is someone you can trust with your vehicle

Lori Gunn

Oct 25, 2015

Great service and the staff is always pleasant and helpful...even when I bring in my Honda that I inherited from my father.

Dennis Bamburg

Oct 24, 2015

We needed to have new tires for our escape. Bowditch gave us a good price and advice on what type of tires would fit our needs.

Izaac Pruden

Oct 24, 2015

Awesome service! Couldn't be happier with the service at Bowditch Ford in Newport News, looking forward to visiting the new dealership.

Ford Sportsman

Oct 22, 2015

The Sales and Finance Staff are helpful and professional. Thanks--good job!

Sherry Martin

Oct 22, 2015

Eric Vidt is amazing....he is clear in his explanation of the problem and how it was fixed.The gals at the checkout are ALWAYS very nice to me with great customer service. Their smile is worth more than you can imagine !!!

Mr Moss

Oct 22, 2015

The staff were very courteous and helpful.. The service was on time and thourgh. The facilities were nice, clean and managed well.

Michael Berry

Oct 21, 2015

I bought a 2015 F250 Lariat. The service was good. The new car sales manager did not give me what I wanted for my trade in so I sold it outright and got was I was asking. You could be a little better at trade in prices, other than that the experience was good. this is the second Ford F250 I have bought from Bowditch Ford and if I never need another one I will try Bowditch again; however, I will go to another dealership if I think I can get a better deal.

Tess Gray

Oct 21, 2015

I purchased a Ford Focus SE. The service at Bowditch Ford was excellent, and the staff was excellent as well. Thanks Bowditch Ford!!!

Alexandria

Oct 21, 2015

They were able to get me in and out with no trouble. And let me know the correct time that the service people leave during the week. Thanks for all you do with my vehicle.

Clarence Snyder

Oct 18, 2015

Al Cusano, and his entire team, provided their usual excellent service.

James P And Robin Edwards

Oct 16, 2015

Keith did a great job taking care of my insurance claim work to my Explorer. I really appreciate the attention to detail and especially the update messages.

Zachary Velez

Oct 15, 2015

My wife and I walked into Bowditch about 8 months ago, looking to trade in my Ford Explorer. As we sat down and talked with Susan Perry, she told us we were unable to afford the vehicle we wanted at that time. Susan advised us that while I was deployed over the summer, to pay off the credit cards and worked to raise our credit. Fast forward to mid-October, my wife goes back to Susan Perry, and we could afford a brand new Ford F-150. She helped us from the very beginning, and continued to even after the sale was final. The sale wasn't the most important thing to her, our wellness was! I will recommend her to anyone who is looking to buy a new vehicle.

Sheri Vann

Oct 15, 2015

I was very surprised about my recent dealership experience the dealership had both phone and computer issues while I was in customer service hopefully that does not occur often. I brought my vehicle in for one door latch issue and all the doors were serviced and the latches were replaced at the cost of the dealership. I thought I would have to pay for one door but since I was never called back for authorization my assumption is that the dealership fixed the problem due to the failure of the latches themselves. An overwhelming experience. I look forward to the new dealership's location in the near furture.

Sara Ruggles

Oct 13, 2015

Al is always helpful and takes care of everything for me. He always makes sure my car is ready for me to pick up before i get off of work.

Maurice Kleinman

Oct 13, 2015

Ken was terrific. Repair done on time. Car cleaned too.

Linda Casiday

Oct 4, 2015

I never have a problem with the staff or quality if the work that they do. They have always been very helpful and u enjoy coming in. They treat you like family

Marilynn Hunt

Sep 26, 2015

This was my 3,000 mile check up with my new Fiesta. Service was great. So was the staff.

Brennan Griffith

Sep 24, 2015

My experience was great. I worked with Dave Ealey and he made a real effort to get me a great deal on the car.

John Aymonin

Sep 24, 2015

Al Cusano and his team did a great job, as usual, diagnosing my vehicles problem and getting me on the road again. My son's vehicle had a temporary fix done to the intake manifold at another repair shop but Bowditch quickly got the right part and repaired it properly. They also referred me to a local muffler shop for catalytic converter replacement in order to keep my total costs under control. Also, the drivers were prompt and got me to and from work when I needed it. Thanks again!

Donald Beck

Sep 23, 2015

I had made an appointment for 1:00 PM. My car finally was taken to the service dept at about 2:00 PM. I was expecting about an hour at the service dept, but it was after 3:00 PM when I finally left the dealership. This was a State Inspection and Oil change.

Judith Hunt

Sep 21, 2015

Windshield washer wouldn't work. Left car over the week-end to be fixed. Car was fixed and ready to go first thing Monday morning.

Linda Masters

Sep 19, 2015

I am very pleased with the service provided. My inspection was completed and the problem I was experience in was solved. Thanks Bowditch Ford!!

Franciso Gonzalez

Sep 18, 2015

had a rear tire blow-out. bowditch recommended to replace 2 other tires which were dry rotted. fair price was quoted.

Rusty Jones

Sep 17, 2015

My arrival was met with a cheerful sales rep(Henry), I explained what I was looking for and Henry was very attentive. I explained that I wasn't looking for a lot of "bells and whistles", Henry understood my need and took the time to explained the advantages to some bells but never pressed or try to sell me something I didn't want. I came back a few times before a decision was made and I was surprised that not only Henry but it seemed the entire sales staff knew my name and greeted me as I came in the building. Your sales partners set up was reassuring, when Henry was off Frank was there to answer my questions & assist. I didn't worry about competitive sales persons trying to jump in and sell me a something different. Friendly People & Friendly Service,Thanks

Kelly Anderson

Sep 17, 2015

The customer service was amazing hands down! Linda and her team did what other dealerships couldnt do. We lost hope until we went to Bowditch Ford, not only did they find a lender with with the terms we were looking for but also spent less than 2 hours from start to finish. My husband and I were very impressed with the service and efficiency of the work and enjoy our new 2015 F-150. Bowditch Ford has my highest reccommendations to anyone looking for a new vehicle. They earned our business for years to come!

Customer

Sep 17, 2015

Scheduled oil change, staff as courteous and helpful.

Leah Johnson

Sep 16, 2015

Henry is the nicest salesman I have ever met. He is very professional and answers any and all questions. I love the car it rides so smooth, easy to handle. The car I purchased was a 2015 Ford Focus, with all the extra's that I wanted. Service was great by all staff members. Bowditch is my Ford Dealership of choice! We will be back next month with are our son and grandson they are looking to buy! Thanks again for the top notch service...

campingbums

Sep 13, 2015

We have a 2004 Ford 350 diesel pickup. Visiting here from Michigan and we get to our destination and the truck won't start. Our son mentioned Bowditch Ford so we had it towed over there. Lauren took good care of us and kept us up to date on the progress of our truck. Thank goodness they were able to get us up and running by the next day. Excellent customer service.

Robert Campbell

Sep 13, 2015

Everything was great. Dropped it off for an oil change. Was called when ready for pick up. Always great service at Bowditch.

Victoria

Sep 12, 2015

Service was quick, professional, and excellent. I will use bowditch ford in the future fory car's service

Katharine Smith

Sep 10, 2015

When I came to Bowditch Ford, I wasn't expecting to go home with a new car. I had never had a Ford vehicle before but was on a tight budget and my old car wasn't going to make my move to Orlando--which was happening in three days. As a recent college graduate, I was on a tight budget. The team at Bowditch was incredibly welcoming and helpful. They answered all of my questions I had about owning a Ford and caring for it. They helped me select a vehicle that met my needs and my budget. This was my first car purchase I had ever made and I have never been happier. I am so excited to be a BOWDITCH Ford Fiesta owner. I will absolutely be recommending Bowditch Ford to my friends and family.

Robert Leavell

Sep 10, 2015

Service was great, but when talking to the service rep he said there would be no charge. I had expected to pay for the service. When I went to pick up the keys the cashier wanted 147.00 Who made the change?

P. Richardson

Sep 9, 2015

We had a great experience from the moment we walked in the door. The service was amazing. At no time did we feel pressured. All our questions were answered and overall we had a great experience. Now we will are enjoying our new Ford Fusion. Thanks for the wonderful experience.

Dennis Bamburg

Sep 9, 2015

Staff was very helpful and had the truck back when promised

Kevin Gardner

Sep 7, 2015

I always get great service at Bowditch which is why I continue to get my truck serviced there.

John Britt

Sep 6, 2015

Good Service. Very helpful. Why 50 characters??????????

Lisa Murphy

Sep 5, 2015

The service was quick and easy! I would recommend it to anyone.

Lori Sweitzer

Sep 4, 2015

everyone was friendly and courteous without being pushy. very nice people

Kingston Winget

Sep 4, 2015

Made an appointment for oil change and tire rotation the day before. Came in ten minutes before they took the car. Nancy and I asked to look at a new Escape and the showman explained all the features. in 40 mins the car was ready to be picked up. The maintenance manager gave us a clean check up with a tire report for (2008 tires)need to be looked at in the coming year.

Eleanor Wimer

Sep 4, 2015

Beautiful repair job. on my 2008 Taurus x . My car was detailed very good

Pat D

Sep 2, 2015

As always, I can rely on Al Cusano to make sure my car is properly serviced, and to get me a service appointment on short notice! While my car was in service for an oil change and safety check for upcoming road-trip, I was able to talk with Susie Perry, my long-time sales professional, about which model Ford vehicle would be best for me needs. To be able to have this planing discussion with Susie, while Al was having my car serviced, was wonderful. Everything was completed timely and well. On my long drive home to Gloucester, my tire sensor "low pressure" light came on - I hung a U-turn, called Al and told him I was headed back to Bowditch service. I had picked up a nail in a construction zone! Even as the service department was closing, Al made sure my tire was repaired and I was safe to go on my trip. Kudos to Bowditch Ford for having such great people as Al Cusano and Susie Perry. That's why I've been coming back for more than 6 Ford SUV's in over 15 years - and planning for my next Ford. Thanks - you saved my road trip!

Tammy Honeycutt

Aug 31, 2015

Engine light came on in my car they look at and fix it not only that didn't know there was a recall on my 2015 Fusion. Which they fix also. Ford will always be my brand of car I will buy for now on. Thanks for service.

Jerry Wheeler

Aug 29, 2015

Customer service has always been good over the ten plus years we have taken vehicles to the service department.

Jeff Hartzog

Aug 27, 2015

had oil change and wanted them to check backup camera that stayed on too long plus a driver side window for squealing when opening and closing. The window needed a new regulator so they had to keep my car overnight. They gave me a rental car but made me pay for gas and I live 35 miles away. Just feel if a dealer wants to keep your car overnight they need to pay all expenses!

Bud Goude

Aug 27, 2015

The Service Staff was most helpful and respectful. They even informed me of a customer appreciation credit we had earned. I was able to apply it immediately to our bill for a $10.00 savings!

Michael David

Aug 27, 2015

Service was excellent as usual. Explanation of problem was right on and all is working well. Thanks to Al C. And his team of professionals.

Andrew Haynes

Aug 27, 2015

Henry was a great guy to talk with and he knows the vehicles inside and out. Bowditch always has a great selection of new vehicles.

Thomas Barnes

Aug 26, 2015

I brought my 2011 Taurus in for a recall of the door handles. The car was checked out and one door handle had to be replaced. The part was ordered and installed. After returning home I noticed that the insert around the handle did not match the rest of the interior color. I brought the car back and pointed the problem out and a new handle was ordered. After the new handle came in it was installed and everything is back to normal.

Steven Keppler

Aug 25, 2015

The recall on my 2012 Explorer required parts to be ordered from the factory. They arrived and my vehicle was quickly repaired.

Faris Al Kishtaini

Aug 25, 2015

the salesman handled the deal in perfect way , he did too much to find the desired F150 truck. all that crowned with the efforts of the finance and management to process the deal....In other word, you have a good team at Bowditch Ford.

Ivory-Raving Fan!

Aug 22, 2015

Planning on purchasing a car? Want a great dealership to work with? Need the car you already own, serviced? No matter what the need is, Bowditch Ford is absolutely the very best. Attention to detail, great pricing, wonderful customer service and thoughtful, caring staff. We will not purchase from anyone but Bowditch!Let me share the 'why' I say that. As a Pastor, I was introduced to John C (now finance), years ago while attending a workshop with members from my ministry held by Bowditch on credit and how to obtain a vehicle after bankruptcy. That lead to my bringing or sending my church members to Bowditch. Each one came away with owning a new car, or purchasing a used one depending on their finances and ability to pay. After no one was ever turned away it certainly let me know how much they cared with helping people get back on their feet after situations that had got them down. Members of my ministry are victims of abuse. Mostly women with children that due to abuse have started life over with nothing. That lead to me purchasing a car too. I loved the Fusion and purchased two. Now we have moved up to the Taurus. Best car yet!!! No matter what I drive, it will be from Bowditch Ford!!!! Can't say enough great things about them. Each and every person is kind, thoughtful and attentive. They listen and support you and your needs for a car putting you in the one you need for what you need it for. We love all of the staff- Susan is super if you are wanting a fun, and very knowledgeable salesperson. If you are unhappy for any reason with where you have purchased a car from- then get to Bowditch and get Happy Perfection!!!

Paul Nichols

Aug 21, 2015

I waited for my car to be serviced. Everything was completed in a timely manner. Including a vehicle inspection, fluids,tires,hoses,etc. I am very satisfied with the service and the cost. Thank you all very much.

primespot

Jul 30, 2015

I went to their location on J. Clyde Morris when my Ford Fusion began to make a creaking noise from the front-end. I read online that the problem might be a lower control arm bushing, so I told the service writer that may be the problem; but I asked to have it checked out.He told me I needed new struts and estimated the cost to be $1,100 (approximately) and charged me for the diagnosis. I went to another place to get a second estimate. That shop estimated the work at $600. I had the work done, but the noise continued. I asked the second shop to investigate the noise and - without charging me - told me it was the lower control arm bushing.So, not only did Bowditch try to gouge me on the repair price, but they also screwed me on the diagnosis!I will never go there again and have passed along these sentiments to everyone I know.

Kat Curry

May 19, 2015

I loved the work they did to repair and restore my baby (2004 Ford Mustang 40th Anniversary Addition) back to her beauty after being damaged in transit from Vegas to Newport News (she was so badly damaged she needed a complete new paint job and body work). From Joey C. To Jacqueline to everyone in the back that worked on her - the job was PERFECT. She goes back in 2 days for decals to be reapplied and buffed and I will thank them again for a job well done. I always knew what was going on via texts and calls. I couldn't be happier and when the time comes I WILL purchase my next car from them! Thanks to you all - keep up the GREAT work!! Kat

Donald Campbell

May 7, 2015

I have had my Explorer Sport for a year, so it was time for a well-car checkup (and inspection). Scheduling the visit couldn't be simpler and once I arrived, they were fast and courteous. Some of the tasks were routine, oil, tires, inspection. I had to have a fog light fixed, it was hit by a rock. Also I had some concerns with the electrical system. I was pretty sure it was circumstances (not driving 2 weeks in the dead of winter), and their diagnostic testing verified that there were no unanticipated drains on the system while off. Quick, Fast, Efficient. What is there not to like?

Ted Hall

Apr 19, 2015

Always excellent service and courteous staff. I highly recommend Bowditch Ford.

suzy Q

Mar 23, 2015

My husband and I recently bought a new Ford truck from Bowditch. We were extremely pleased with the sales people there and the friendly, helpful service that we received.

Larry Spence

Mar 18, 2015

I have been a customer of Bowditch Ford for several years. I have bought vehicles from them and had them serviced at the dealer Ship. I have never been dissatisfied with either dealing for a vehicle or getting them serviced. I have so far always been a satisfied customer and have not encountered one associate that is not a professional.

Emma R

Mar 13, 2015

I was dreading the whole process of selecting and buying a car but Dave Eley made it simple and hassle free. I got a great car for an amazing monthly payment, way less than I had expected. Dave went above and beyond to ensure I got a great deal and a great car. Will def recommend to all of my friends!!

K Stanley

Mar 7, 2015

I would like to commend Mr Dave Eley during the buying process of a new vehicle. His attention to detail and untiring effort for perfection greatly enhanced the buying process of a new car that a customer could receive. He guided me through the process from start to finish with outstanding and professional manners. He exhibits strong concern for the customer's care and is willing to go beyond normal duty requirements to insure that the job gets done and that all customers get the best buying support possible. After going to three different car dealerships, it was a true blessing to have met Dave Eley. In Short, I want to both publicly and hopefully in private, convey to him my sincerest gratitude for his undying patience and kindness. In this day of rush and intolerance, Dave Eley, you are a rare gem! I want all of your colleagues to know how much i appreciate all of your help! I could have bought that car from any dealership. but it was you.. that kept me their!

Richard clary

Mar 6, 2015

Wonderful place to purchase a vehicle. Everyone was very patient and understanding. I would recommend Bowditch Ford to anyone in the market for a new vehicle!!

CLV1

Feb 11, 2015

After visiting multiple dealerships in the Hampton Roads area, my wife and I decided to purchase an Explorer Sport from Bowditch Ford in Newport News, VA. The customer service was top notch during our visit and has even continued after the purchase to ensure we are comfortable with the vehicle. I will definitely refer family and friends to Bowditch and purchase from them again!

P S

Feb 10, 2015

Bought my 2015 Mustang GT convertible from Bowditch, nice people to deal with.

Matthew P.

Feb 2, 2015

I recently had my Fusion in for service and I had a great experience. The price was decent and the advisors were knowledgable.

Jose rodriguez

Dec 23, 2014

My experience with Bowditch Ford was most pleasant to say the least,Mr Bill Slattery was most helpful and a pleasure to work with,alsoMr Dennis Cozzens assured me he would work out all the finances to get me the best possible deal,and let me not forget Mr Joe Garratywho in my opinion is the heart beat of sales at Bowditch Ford,I want to thank all the nice folks at Bowditch Ford for all their help.Jose F Rodriguez.

Koolb22

Nov 7, 2014

Awesome stuff! They helped me get into a brand-new car of my choice with affordable monthly payments. You are more then a number you are a person when you walk into Bowditch Ford.

savann

Sep 11, 2014

It was last weekend when I walked into the dealership I did not have plans to buy a vehcile however I did. The dealership paid my previous loan and got me set up with a new loan at the same financial credit union. It was a good experience.

WJNusbaum

Aug 21, 2014

Around Thanksgiving 2013 I purchased my Fx4 F-150 from Bowditch and was very pleased with the organization as a whole. Mr. Bill in particular was a real pleasure to work with and we had no problem working out a great deal. About a week ago we decided it was time for my fiance to finally purchase a new car. Mr. Bill was the first person to pop in my mind. Sure enough we went down to the dealership and the next day my fiance and I had purchased a car for her. Could not be happier with Bowditch Ford and will continue to do business with them when it comes time for the next purchase.

Charlie Jenks

Aug 21, 2014

The entire team at Bowditch Ford is by far the best that I have ever had the pleasure to deal with. My insurance policy will call my mustang vehicle 53. The General Manager, Casey Rosinski and New Sales Manager, Dennis Cozzens provided an exceptional buying experience. They introduced me to Al Cusano in service who will take care of my mustang. He has already provided excellent service with one of my BMW's and will help with another as well as my Navigator. Those looking for continues exceptional Ford.Many Ford dealerships will not be allocated a 2015 Anniversary Mustang. Casey succeeded with a sold order for me. I have the serial number and am awaiting delivery. GOOD SHOW!!

Fravelz

Aug 20, 2014

My vehicle sat on the lot three weeks because they said they couldn't find my contact info, they had my name and I live two miles from them. Then when they installed the factory bed cargo lock it has never worked! I finally took it apart myself and fixed it. They had two of the bolts in the wrong location causing the spring loaded lock to snag! Poor Service for me all around!!!

Deborah Walker

Jul 30, 2014

Il ike the way we came to a decision Very professional low key and friendly. I was given a test drive handle like a dream. In today ecomonys buying a new car is not one decision to be taken lightly or quickly. I would like to thank the whole team at Bowditch for the opportunity to discuss options and would recommend anyone to this dealership.

jackierobertg

Apr 26, 2014

Our salesman Khalaf (Ben) met us at the door, professionally walked us through the purchasing of the vehicle and conducted himself in a very business-like manner. He, at our request, gave us a test drive and demonstrated the vehicle's standard options. We were introduced to the service manager and other staff who also treated us very professionally. The service manager explained some of the services that would be available. After a bad experience at another Ford dealership that sold us a car and then tried to do a bait and switch after we thought we purchased. They took it had to another dealership. We were very pleased with everything and everybody we dealt with at Bowditch. All around a nice experienceJacobina and Robert Gascoigne.

BarryBurmaster

Mar 4, 2014

I called Susan Perry on Thursday, February 27th and asked her for her best price on a Ford Focus, SE. She asked me about colors inside and outside and I told her what my wife liked. I asked if she could call me back with what she had available. She promptly called me back within an hour with availability and a very good price. On the way home on the 27th, I stopped by the Williamsburg Ford dealership and they were able to beat Susan's price by $300. I called Susan on Friday morning the 28th around 10:00am and asked if she could get me a better deal. She called back in less than an hour and made me an offer I couldn't refuse. I drove down to the dealership at noon and was driving my new car by 1:00pm.I would highly recommend Susan and Bowditch Ford.....Susan realizes that peoples time is valuable and I loved her no nonsense approach to making a deal.

Mandisha

Feb 17, 2014

I had such a great experience with Bowditch. Everyone was very friendly and helpful and I would definitely go back and I have recommended this dealership to many people. They even called days after my purchase to check on the vehicle. This will be a dealership I will buy another car from in the future and I would recommend to everyone.

charles.moughamian

Jan 15, 2014

RE: I was contacted by Mr. Shoemaker concerned about the complaint I had. When I met up with him he assured me they would correct the problem and handle everything very professionally. While they had to car they contacted me with updates and how far they had progressed. Mr. Shoemaker went well beyond the call of duty when it came to handle this problem and so did the service tech who did the work. Everything he agreed to take care of they did plus some. If all dealerships treated customers like this they would only go up in sales. Thanks for fixing everything...Mike

charles.moughamian

Dec 23, 2013

I was lied to about the work and damage was done to the body. I took it in for the driver side door hinge to be replaced. Ben informed me the driver side finder needed adjusting also. I asked him what would that cost and he said it was already built into the est. I said ok. On Wednesday the following week I stopped by and asked them were they going to be able to finish it and was informed yes. That evening around four thirty or five I was told they were just bring it in to work on. So much for that.The next day around one or so I was contacted and told it was all ready. Upon looking at it I noticed the fender was never touched or adjusted and had to listen to more excuses. When I arrived at home the next day I decided to wash it. I noticed that paint was chipped off on the passenger side of the car and they had run over something that scratched the lower half of the car. I missed that when I picked it up. But I showed Ben that there were only three areas that had scratches and rubs on the new paint job. I also noticed I now have a door ding on the drivers side door. When I picked it up it was parked close to other cars. One was a total wreck and the other was junk. That l gave me a warm feeling all over. As far as I am concerned I should have taken pictures of the car all the way around it and also got everything they agreed to do in black and white. But in this day and time you shouldn't have to do this for a simple repair. The car sits kind of low to the ground and if you notice when you leave their lot and enter RT 17 there is a large dip with loads of marks where cars have rubbed across the drive way. I didn't go that way but went the other way on the side road . They either damaged it entering RT 17 or in there shop.

tstead

Sep 25, 2013

Found the vehicle I was looking for at a good price and all of the personnel were very friendly and professional. Was not pressured the first time during the transaction. Very pleased.

cudaking

Jul 20, 2013

I gave Bowditch Ford a great review because friendliness of all there staff. I didn't feel pressured in any way and I felt like they went over and beyond the call of duty to make this a pleasant experience. I was expecting this to be a very nerve racking experience but because of Linda and the management there at Bowditch, it was one of the most pleasurable purchases I have ever made. I would definitely recommend Bowditch Ford to anyone looking to purchase a vehicle.

KristinaRaz

Jun 20, 2013

I visited Bowditch the other day to buy my first car. The very first place i visited was a Hyundai dealership in Williamsburg, couldn't of had a worse experience. The deanship at Hyundai didn't even act like i existed even though I was the one paying for the car. It took 20 min for them to even greet my father and I. Then i was told they didn't have the car I was looking for. He instead showed me a car i didn't like and tried to push it on me. He then told me if i want the price lowered I would be waisting my time. I was ready to go. He then tried to offer a cheaper used car with a sun roof. Both of those things I made clear I didn't want. He then followed by a smart xxx remark and I have had it and left. We then went straight to Bowditch Ford, recommended by my best friend who had just bought a car from there the week before. We were greeted the second we got out of my car. They did not waist my time showing me cars I was not interested in. A man named Joe was my salesmen and Casey was also helping us.They were nothing but pleasant. The whole staff was talking to us and was so kind. We were offered a drink of our choice while we waited for the paper work. The staff showed me that my opinion mattered because I was the one paying for my car not my father, who was just there to help me. They found me the perfect car and gave me and amazing price on it. Being a college student it helped so much for them to get the car payments down to what I can afford. I was able to take my new car home that night. They asked me to bring it back the next day so it can be cleaned and they also taught me how to use the controls on the inside. They were very helpful and patient with my questions. I couldn't of asked anything more. I love my new car and i will never go anywhere else. Bowditch will be recommended to every person i know.

Busyone34

May 22, 2013

Wonderful experience from the time I walked in the door and out.... Mr Kline listen to my needs as a person and what I needed for the safety of my family...they work with me of the price and they were not pushy ....this was the fastest process of buying a car ever...everyone was friendly and answer all my questions...I will tell all my friends and family were to go to buy a car...thank you for everything never been more happy with a car :)

ahort005

Mar 21, 2013

I came to this dealership to look at a used Ford Escape. I called in first to get some number and spoke to a very nice girl on the phone who set me up with an appointment. When I arrived at the dealership, I worked with Henry and he really helped me out! He spent a couple hours with me, while I made my decision on whether I wanted to purchase the vehicle or not.

badservice17

Mar 16, 2013

Horrible experience lies and games nothing was real the was the same as brand new on a five year old vehicle!!!!! How can they do that to people ..ask for my keys back over 10x since I had given them to appraise for the trade in. It was the most unpleasant experience and I will not be back Beware!!!!

ahort005

Mar 14, 2013

When I brought my vehicle in for service at the main store my vehicle was in and out in under an hour! When it was done my service advisor explained to me that everything went fine with my oil change and tire rotation. I was treated very well by the cashier who took my payment an a quick and efficient manner.

mattress12

Sep 26, 2012

My wife and I visted here to try and trade in our vehicle for a Focus. The salesman was for the most part fine although it took most of last week to try and put a deal together. The problem we owe about 5k more than our car is worth and our credit isn't great. Long story short,whenever they say we'll have to give you a call tommorrow, they never do, this is what burns my ... It's mainly the managers that don't give a you know what, why should they waste their time with us when they can make a sale off of the next person and put less work into it. I finally had to send the general manager,Casey an email and let him know what I thought. He was decent enough to get in touch with me. All of these dealerships are alike in my opinion. They pay for these big advertising campaigns to get people into their dealers but in the end they all do business the same. Most of them are all in bed with the banks anyway. It's nice to know everyday is a new day and new oppritunity to get our new car.

daveconlon

Mar 26, 2012

3 Month old F150 with a dead battery three times. I hoped to be able to wait on it while serviced but was told by AL that this was not possible. I live 23 miles away and it is inconvenient to schlep back and forth with another driver on short notice.They replaced a defective battery in warranty, and everything seems better.

w8onu60

Mar 26, 2012

I had to have a new tire replaced and even though it had to be ordered Al kept me up on its progress and when it got their he made sure that i got it put on asap!

johnnmed

Mar 23, 2012

I purchased my vehicle from Bowditch in 2004 and have been getting it serviced there since. Very friendly department. Al is great. He recomends what needs to be done and what can wait. My overall experience with Bowditch has been great. Thanks.

cwells1

Mar 14, 2012

Everything good so far CD/radio playing correctly now - had a minor problem this morning coming to work with the CD- will come back if it happens again

KBUHRMAN17

Mar 12, 2012

AFTER TAKING MY CAR TO HALL FORD OVER 50 TIMES FOR SERVICE AFTER BUYING IT BRAND NEW IN 2006 I DECIDED TO SWITCH TO BOWDITCH QUICK LANE. SCOTT HAS ALWAYS BEEN VERY FRIENDLY AND HELPFUL WHEN GOING FOR OIL CHANGES AND TIRE ROTATIONS. IT WAS TH EBEST DECISION I COULD HAVE MADE. HE FINALLY FIXED AN ISSUE MY CAR HAS HAD FOR 3 PLUS YEARS!! VENUS AND THE CASHIER ARE SUPER FRIENDLY TOO!!!!

Ajkicker11

Mar 6, 2012

Susie perry is the best. I would not buy from anone else. I will also be returning within the year to purchase another vehicle. Thanks!

LAWitcher

Feb 26, 2012

I truly enjoy coming here, not only does the sales department work hard to get you what your looking for, but the repair team is great as well!!! Very polite and your car is returned to you at the time promised!

Blhurley

Feb 23, 2012

I called and was able to get in immediately and was told how long it would take and it did. I appreciate the honesty. Since this was the first oil change since purchasing my car it was a nice experience. Everyone was friendly, knowledgeable and it was a good experience.

rcapewell

Feb 12, 2012

This dealership is by far the best sales, service experiance I have ever had. Your new car sales manager is the most accominating person I've ever run across in all my years dealing with car dealerships. Bowditch is the best of the best................PERIOD!!!

Cubs1266

Feb 10, 2012

I bought a new 2011 Fusion from Mr. Truman and I have had this same vehicle serviced at Bowditch Ford for 3 oil changes with 1-tire rotation. At my age, I can pretty much handle a simple oil change but because I was soo impressed with the first visit at the Bowditch Service center, I actually look foward to my next visit! The oil change they provide has an impressive check-list that they do, they changed the oil, oil- filter and their checklist all within a 45 minute timeframe! while I waited they provide fresh coffee mess, the waiting room is always clean and welcoming. All I have to do is sit and relax on their nice sofa set! Their cashiers/receptionist are very friendly and professional, what more can i say? Customer Service is so hard to find these days and because I feel like I am family their, its worth every penny. I am very satisfied with each visit and I even recommend to my "Chevy" Friends to stop by there for a visit. I am very happy I have found a dealership like Bowditch Ford.Thank You. Robert Carrales

JohnBoy187

Jan 25, 2012

The response time I received when I arrived was excellent. Perry had me signed in and out the door so fast; I was truly amazed. The attitude of Perry and also the other co-workers is reason enough to keep using Bowditch for my service requirements. Even the friendly service at the checkout counter is definately worth mentioning. I plan to keep using Bowditch for all my future service even though my travel distance is to other Ford dealers is much closer. Thanks again for the friendly efforts of your staff. John Scherer

Don Lancaster

Jan 22, 2012

Upon arriving, the enthusiasm and professionbal attitude of the staff was quite evident. The explanation of the various offerings was thorough as was the short training session inside the vehicle. The bottom line is that my wife drove off in the car of her choice, and we were pleased with the entire process.

Ed Radcliff

Jan 18, 2012

Larry and Al always go the extra mile when it comes to customer relationship, they treat me more like a friend and always walk me thru what needs to be accomplished. My experience on Saturday, Jan 14th, 2012 was outstanding, there service and support is why I am a Ford person today.Good luck Al with your Giants, nice coat by the wayR,Ed Radcliff

bdraughan

Jan 16, 2012

Excellent Customer Service. This is the second vehicle I have purchased from Bowditch Ford and I am extremely pleased. Every one was extremely helpful and very courteous. The entire dealership made buying my vehicle a very pleasant experience.

rkrap

Jan 2, 2012

What a wonderful buying experience! ALL of the employees were very respectful and took very good care of my needs.Thank you so very much!

gizmo59

Dec 23, 2011

Al is a great guy to work with for service,very accomodating. Could not beat the price for a set of tires anywhere else and the rewards point program is an added bonus.

vrg6sxs

Dec 20, 2011

Al and the team always do a great job! The location is convenient for me and I feel like they value my business. Keep up the good work!

Joan Buchanan

Dec 17, 2011

The degree of professionalism is unsurpassed in both vehicle sales and service. My 2009 Ford Escape is the perfect vehicle for my family. Al Cusano and the Blue Team service identified a potential major problem (battery) and were able to repair the problem under my warranty. The Bowditch shuttle driver (Bob Pickrell) drove me to work and gave me his card with cell number to call for a ride back when my vehicle was ready for pick-up.I purchased my 2009 Ford Escape on December 18, 2008 from Dennis Cozzens and Susie Perry. I have recommended the dealership to several other individuals which have purchased Fords also. When I decide to trade, I will return to Bowditch for my next purchase.This dealership is very responsive to its customers, whether they are male or female. That speaks volumnes!!!!

tarheelramfan

Dec 11, 2011

I called expressing an interest in my wife and I test driving a 2012 Focus after stopping by a couple of weeks earlier for a look at what you had on the lot. David got us in promptly and gave us the test drive. We were impressed with both the car and his knowledge of the vehicle. We detest pushy saleman, so talking to David was a refreshing change from other dealerships we had visited recently. He listened to what we both had to say and what we were looking for in the car. We initially were thinking of buying the "S" Model, and although you had none like that on the lot, he did a search for us to try to locate one. After some discussion between us three, we decided to look at an "SE" model that was available. We liked the upgraded features that this model had, and after some more friendly discussion we decided to try to make a deal on that car. Of course I wanted to get the car at the best price possible, but I also understand that you weren't going to give it away. David cut to the chase and showed us what I consider a fairly good deal without a lot of posturing, which I liked. Of course I would have liked to pay less, but I felt the deal was good for both you guys and us. We then dealt with Mike on the financing options, and he was both knowledgable and friendly. My credit is somewhere in the mid range because of past problems that were not exactly my fault (ex-wife), but I think he got us a decent deal on the financing. I didn't really say anything, but was a little disappointed that Ford Credit didn't take me, as I have bought three cars in the past and paid them all off, although it has been quite a few years since those loans. David contacted our insurance co. after Mike got us straight with registration and tags. The car was prepped for us and David put on our plates, gave my wife a lesson on the Sync system, and reiterated that if we have any questions or problems to not hesitate to contact him. Overall, I was very impressed with the whole experience of a situation that I had actually been dreading, that is, the actual purchase process. I would most definately recommend you guys to other people, and would give you first shot when I am in the market for another vehicle. Again, David and everybody I dealt with there werew excellent, and I hope to have the same experience with your service department.

LizR1

Dec 10, 2011

Bowditch Ford is an excellent dealership. THe sales transaction with Joe Garrity was smooth and easy. The service experiences with Al Cusano have been great also. THey both go above and neyond to make sure that we are happy, satisfied customers.

mtbiewenga

Dec 2, 2011

Overall I have been satisfied with all the services performed for both of our cars for several years now. I'm not a car person, so with any work I'm always very suspicious when it comes to work that is recommended that "needs to be done". The reason for the 3 in customer service is that when I asked for a price I'm always quoted a price that is "around this or that price." The only time I was quoted an exact price was when I bought my tires this past year. The only thing I can recommend is that if you have a customer rewards card, is that you check for coupons on the internet. I was quoted by two different people that a brake service would run anywhere from $250-$300, and that there was a $50.00 mail-in rebate. Turned out that when I checked for coupons on-line that Bowditch offered a brake service for $179.99 and I still got my $50 rebate though Ford. Now since they know I'm a regular customer and they must be aware of these on-line coupons. That's the reason why I always have the feeling that I'm being taken for my money, most of the time there is a better deal with a coupon, but they don't always notify you. If I wouldn't have checked myself, I would have overpaid at least by $100 for the same service. For the rest keep up the good work and overall I'm a satisfied customer.

1gregoryallen

Nov 27, 2011

Overall...I was 100% satisfied with the service even though the problem still exists with my 2011 Escape. I honestly feel the Service Department has & will do all they can until they get it right and Service Advisor Perry Phillips has convinced me that he to is committed to getting it right & that's all I'm asking for.

hottodd7

Nov 25, 2011

This is my second unsatisfactory experience. The first one occurred when I asked for a tire rotation. Service stated they performed the rotation and charged for it, when they did not. When I pointed it out they, they made up an excuse then did it. This last visit, they were unable to find the problem I went in for. Also, I asked for an oil change- they said they did it. But my Truck's system check states that the oil is currently at 40 percent.

mstring1

Nov 20, 2011

Bowdictch Ford is a very professional establishment all of the customer representatives are very knowledgeable and very customer orenitated. I would defintley refer this dealership to all of my family and friends as I have done so in the past. When ever my family is looking for a vehicle we will always return to Bowditch Ford.

tltroyer

Oct 30, 2011

I have been using Bowditch Ford for the last several years for service of 4 different vehicles and I have found that they are responsive and sincerely seem to want your business. I have never walked away from a service experience and wondered if I had been had. The dealer ship is where my son bought his current and first car from and the sales department worked hard for him as well.

technomage

Oct 24, 2011

I purchased a new vehicle from this dealer. All went well until I noticed a simple spelling error on the DMV title and registration. Dealer referred me to the DMV - who referred me back to the dealer and round and round. After 3 hours of phone calls I gave up and went to the DMV, paid $12, and had the name corrected. The DMV ladies told me that I shouldn't have to pay and the dealer should have fixed it - but at this point I just wanted it fixed so I paid. I don't mind a mistake, but failure to fix it is unsatisfactory.Note: I'm ammending this review and increasing some of the scores. After it was posted, the dealer contacted me and sent me a check refunding the $12 I spent at the DMV.

TimBVa2012

Oct 23, 2011

I have been a customer at Bowditch Ford for many years, and always receive great service through their employees. Recently I ordered a new Ford Mustang through Bowditch Ford, and Walter Holmes helped me though the whole process of picking out each option I might want on my vehicle. Walter was very helpful explaining the new features of the car, and I got my car within the specified time frame they initially estimated for me. Casey and Walter gave me a great price on the new vehicle as well. The service department always takes good car of my vehicles, and are friendly. Al Cusano takes car of everything when I walk into the service department, and is friendly to work with. If I have an issue with a vehicle they take care of it the first time I bring it in to service.

bunehop

Oct 21, 2011

I could not have asked for a more caring person to deal with. He was completely professional and honest. Prefessionalism goes a long way with a person when they are putting trust in you to fix their car and give accurate information as to the problem and the cost. I would recommend to my friends and family this service employee over all of the others. Thank you!

Neva Shultz

Oct 19, 2011

13 years with y'all now! Al takes care of my car like it was his own,providing timely service and wise advice to keep my "little gold dragon" running.

bugz123456

Oct 5, 2011

Very pleased with how everything turned out. With into the dealership with my eyes on the least expensive car, but after Frank had talked to me. He managed to get a better car for my money for me. Excellent customer service and would recommend anyone to go to this dealership to get a car. They work with you so it is possible to get what you want if it is in your reach.

howard l phipps

Sep 18, 2011

I have allways brought my auto back to Bowditch since I bought it in 2005 for servicing because I like the friendly service,they always do the work well never had to take my auto back for rework. I would recommend this dealership to anyone I know. Thank you for a job well done.

gsostroff

Sep 8, 2011

Al Cusano was as always great to deal with. We fully put our trust in him, and we are very satisfied with the service and the courtesy we have received at Bowditch Ford.

Lori Foster

Sep 4, 2011

I am always taken care of very well at Bowditch! They have always been fast and friendly. They take care of all my service needs for my Focus.

tcyounger

Sep 3, 2011

Our experience was outstanding - everyone involved with the purchase or our vechile was patient, attentive and answered our questions and concerns promptly and with great satisfaction.

Cee

Aug 31, 2011

The mechanic that worked on my car was very rude to me before I even got to say hello. He wouldn't answer any of my questions about what he did to my car and made me feel very uncomfortable and as though I was being blamed for the issue. Although the issue was resolved it was not necessary for him to talk down on me. I would not reccommend this to anyone.

ams0811

Aug 24, 2011

I wasn't planning on buying a new car Monday but when I brought my Mustang in to be serviced, the cost of repairs didn't seem feasible or reasonable (needed a new transmission) to justify repairing the car. I had been looking over the past 6 months at smaller sized SUV's to trade. I guess I realized that morning that that would be the day I needed to buy a new car. I always trust Al's opinion and suggestions on repairs and cars. I bought my Mustang from Don 5 years ago and returned to Don to buy my new car. He was awesome in helping me find what was right for me. I already knew I wanted an Escape and to my surprise bought a 2012 Ford Escape. Becky and David were great in helping me get the Sync set-up. The Financial Guy (I don't remember his name) was very patient and worked out a great warranty package for me. To my surprise, I ended up with 0% interest through Ford Motor Credit, as I had with the Mustang! I'm glad I stayed with Bowditch so I can continue going to a service department that I trust!

dennis_latimer

Aug 21, 2011

I visited Bowditch to replace my 2000 F150 XLT with a 2011 model. I made Bowditch my first stop because of the pleasant experience I had with them back in 2000. Other than a few new faces, I was happy to find that nothing had much changed. Bowditch Ford still has that small town dealership atmosphere.I did most of my homework on the Bowditch web site, so I had narrowed my choice to one of two 2011 F150 XLTs before visiting the dealership. David Truman promptly met my wife and I at the vehicles. David had a vast knowledge of the F150 line, and he did a great job of comparing and contrasting the two vehiclesin a language my wife and I could understand. We ended up choosing the XLT with the 3.5L Ecoboost engine. The staff at Bowditch was friendly and professional. No hard sales tactics were employed. David Truman and sales manager Dennis Cossins were honest and upfront throughout the process. I hadnt even considered trading in my 2000 F150, but Bowditch made such a good offer I changed my mind.Overall, I would rate the experience at Bowditch Ford at 5 out of 5, but I would rate the price 4.5 out of 5. Lets face it, there is no such thing as a great price on a new vehicle unless its free. I plan on being back at Bowditch Ford in 2021 to buy a new F150.

jreynolds

Aug 15, 2011

A very pleasant, no pressure buying experience, all made possible by your wonderful team there at Bowdicth Ford. Susie Perry is tops in her field. She was very persistent and professional.

Robert Shepherd

Aug 13, 2011

I have given the dealer and sales staff the highest rating because of a demonstrated standard of excellence at every level. We were greated by a friendly and professional sales rep almost instantly upon arrival( Ryan Wilke). It was obvious from the beginning Ryan and the sales team wanted our business and desired to determine our needs and what it would take for us to purchase a new vehicle.Because it took us two days to make our final decision we were assisted by Walter Holmes, who was always helpful and demonstrated first rated customer service skills. We also received exceptional service from Casey and Dennis Cousins. They worked effectively to ensure our requirements were met. We were completely satisfied by our experience and would highly recommend Bowditch Ford to anyone looking for a new or used car.

bigrobz70

Aug 13, 2011

My wife and I went to Bowditch Ford in search of a good dependable car for her daughter and we were looking to spend around 3000. We were greated immediately by Jeff and he showed us a few used cars that were in that price range. We test drove a 2003 ford Taurus and loved it, it was clean and well maintained and we went in to start the long process of purchasing this car. Well come to find out we test drove the wrong car for the price and Jeff apoligized for the mix up and we went out and test drove the 96 Taurus and it was ok but not like the 2003, we brought the car home over night and opted the next day to purchase the 2003 despite it being a little more than what we wanted to spend. Jeff and Casey were awesome to work with and they went out of their way to make sure we were comfortable and offered any advice they had. We believe we made a well informed decision and to top that off the daugther loved the car. Every good story has a happy ending, right?

shedim

Aug 10, 2011

I have been living in the Hampton roads area for two years and I was having my vehicle serviced at another dealership. I chose my previous dealership initially due to its convenient location and initially the service was fairly good. My vehicle is still under warranty and had some issues so I took it in for repair. After a month the same issue reoccurred. I took it back in and was told that there were upgraded parts, same problem as before, yada, yada, yada; we'll call you when we find out more. Three months and two trips to that dealership later I went to Bowditch. My patience gone I initially wasnt hopeful. I had some issues making an appointment by phone, (bummer) so I booked an appointment on their web site and received confirmation via email (the best way to go). The service manager Al when I met him was great from the start. He along with the mechanic (Steve) actually take the time to explain what is going on, where its happening and why, right along with what they need to do in order to fix it. No fluff. A nice comfortable waiting room, they even stop in and give time updates if youre waiting. Today I took my car back for the same problem again. They called Ford, to figure out how to fix it for good. I will definitely continue to be a patron of Bowditch Ford.

vrg6sxs

Aug 8, 2011

Al and his team always do a great job! I appreciate the personal service that I receive each time that I visit Bowditch. Keep up the good work!

jdunning

Aug 4, 2011

Al Cusano is a geat service manager. Probably the best I have experienced. He is the reason I continue to go to Bowditch and will consider purchasing my next car from them

disingerb

Aug 1, 2011

Al continues to provide excellence customer service. With the number of service options within the area, many are less expensive, but none are as honest and up front with the diagnosis. Worth the extra money spent.

Ramonak

Jul 29, 2011

I was quoted a repair that was not needed. Another service center said the repair was not needed. Even if it had been needed, the price fron another service center was less than half of the Bowditch people. They were clerly trting to rip me off. I will never go there again and will tell everyone I know to avoid this place.

macdwg

Jul 11, 2011

Al Cusano has always taken care of our cars and trucks, I can always rely on him to keep our vehicles in top working order and to only do what is required, we trust him. AL is the main reason that Bowditch is the only place we go to for all our automotive needs. I also got the best price in tires for my truck recently at Bowditch thanks to Al. I cannot say enough good things about Bowditch I feel that I have always gotten the best deal and service.Thank youM.L.McPherson

OttoG1234

Jul 9, 2011

Driver window regulator assembly broke on a rainy day and received a professional and speedy repair that same day from Bowditch. Use to take my vehicle to Hall Ford but encountered too many negative service experiences. So, I now drive the extra mile to receive a courteous and professional service from Bowditch.

harleyrider4you

Jul 7, 2011

My wife and I have dealt with Susie and Bowditch before.She is always friendly eager to help will do her best to get the best deal for you. We would recomend Her to anyoneserTThanks Susiehanks Susievice is great she is Great no need to change. Thanks Susie

jwbateman1

Jul 2, 2011

I am a very dedicated customer of Bowditch Ford. Great service and I have dealt with Susie Perry and Al C. for years.They have always done me right!

2008MazdaCX7

Jul 1, 2011

Bait and switch.Lure you in with a quote, then CHANGE IT when you arrive.VERY disappointing. I was given a quote for my used car but arrived and was offered $1,500 LESS!They also drove the crap out of my car. I saw them driving it wildly- ripping around like it was stolen.Incredibly disrespectful and dishonest.What has happened to America????

NEESEE

Jun 27, 2011

Everyone at Bowditch Ford bent over backwards to see that everything was taken care of from the time I found which car to buy, to the financing and delivery of the keys to my hands. Dan Rosinski,Don Mitchell, and Al in the service dept. all took extra steps to be there and see that we were completely satisfied.I would highly recommend this dealership to family and friends.Sincerely, Denise Stewart

ussmccord

Jun 3, 2011

I have always had good experience with the service department and expecially with the the service team directed by Mr. Casuno. However this time my experience in the service department started out to be a very negative one but quickly turned around thanks to Mr. Cusano. I dropped off my truck at 3 pm on Thursday May 26th. Mr. Casuno was not in the office and I left the truck with another service team. I was told that I would be contacted on Friday the 27th and told what was found to be the problem and the possible cost. On the 27th I called around 11:30 and was told that they had not had a chance to look at my truck yet. I was called by the service department at 4 pm later that day on Friday and told that my truck needed a part that was not in stock but could be procured from Hall Ford. I was told that there was not enough time to fix it on the 27th and that it would not be worked on until Tuesday May 31st. I asked if the service department was open on Saturday and could repairs be accomplished then. I was informed that the team that had my truck was not working that weekend and that the other team working could not work on it. I needed my truck but since in needed service I left it to be fixed on Tuesday the 31st since Monday was a holiday. Tuesday finally came around and I again did not hear anything until I called around 2:45 pm and found out that it had parts replaced and was still in need of a front end alignment and that it would be ready by 5 pm. I showed up at 5 pm on Tuesday to find that the truck was still not ready. At this time I was approached by Mr. Cusano and he asked why I had not dropped the truck off with his team like I usually do and I explaind that when I came in that past Thursday he was not in the service office and the other team said they would induct my truck for repair. At this time Mr. Cusano and I talked about the long delay in the repair of my truck. He took personal interest in my service and worked with the technicians to make sure the truck was ready by close of business on the 31st. He also went the extra distance to talk to the service manager and explain how I was told that the weekend crew could not work on my truck which was not a correct statement since his team was the one working that Saturday and he could have worked on it. He explained that the repair should not have required my truck to be in the shop for 5 days. Mr. Cusano and the service manager went the extra mile and compensated me with a discount for the extreme inconvenience I experienced due to the lost time of not having my vehicle.

james byrn

May 26, 2011

Al always goes out of his way to be helpful to me and my family. never any problems that cannot be solved. I have dealt with this dealership for over 10 years and always have always been satisfied with the service. When I am ready to buy another new car I shall probably come back to Bowditch ford.

Tresa552008

May 23, 2011

I purchased a 2010 Fusion used. Within a month I started having transmission problems. I checked online and discovered that 2010 Fusions were known to have transmission problems- and there were countless horror stories of owners having a very hard time getting their cars repaired. I called the dealer and spoke to Al. He told me to bring it in right away. Although the repair took about a week, the dealer provided a rental car free of charge and repaired my car- no hassels. The work was done under the warranty- so there was no cost to me. My car runs great. I am very happy with Bowditch Ford's service department, and Al especially.

Regenia

May 23, 2011

Al and Keith were fantastic to work with. They were very courteous and took there time to listen to me. I will continue to do business with them in the future and will recommend everyone to Bowditch Ford. GREAT CUSTOMER SERVICE is what will bring you satisfied customers and Al and Keith are the greatest.

jimbo43

May 22, 2011

Although my previous car was not going to last much longer, I was still hesitant about purchasing another one. Casey was extremely patient and was able to get me a great car, in my budget, despite some financial challenges. The Focus he showed me had more 'bells and whistles' then I thought I needed, but now I love it. I would definitely go there for another vehicle.

sandersdla

May 14, 2011

Both Larry and Jay were very helpful to me. I had to replace all 4 of my tires and I only had 32,000 miles on my car. I purchased the car new from Bowditch Ford and expected the tires to last at least 50,000. Larry and Jay contacted the tire rep, but he did not offer any solution. Larry and Jay worked a deal for me that was both fair and considerate of customers. I really appreciated their help and there attitude during this experience.Thank you,Dot Sanders

cjacob1208

Apr 28, 2011

GREAT EXPEREIENCE.THE TEAM WAS VERY THOROUGH,FRIENDLY AND HELPFUL.WE ARE ENJOYING OUR FIESTA.MISS PERRY'S EXPERTISE WAS INCREDIBLE AND SHE HAD OUR BEST INTEREST AT HEART.THE FINANCING DEPARTMENT HELPED US GET THE BEST PAYMENT POSSIBLE.WE WERE ABLE TO PURCHASE THE FIESTA AT AN INCREDIBLE DEAL. THIS WAS IN PART DUE TO THE GREAT EFFORT OF MISS PERRY!!!!!WE CANNOT SAY ENOUGH THANKS TO THE BOWDITCH FORD TEAM.THANKS!!!!!

cha216

Apr 28, 2011

Jay in the service dept was very courteous and friendly! Harold the driver was very professional. The car wash was excellent! Thank you for a great service! I appreciate the shuttle service so I didnt have to sit and wait there for a few hours. Overall, it was a good experience!

ken chaney

Apr 21, 2011

Al was well informed and knew exactly what service was necessary and what specifically I was asking him to do. Picking up my vehicle he explained what had been done and asked if I had any questions. My car was as good as new and the entire process was painless for me because of his knowledge and his teams work.

drflea64

Apr 13, 2011

My husband and I have purchased our last 3 trucks from Bowditch Ford. We are very pleased with the vehicles and are even more pleased with the top quality service we always receive from Al Cusano and his team. Al has always been very thorough with our vehicles and is quick to find any problems that need to be addressed. We completely trust his expertise and will continue to see him for all of our vehicle needs.Thanks Al!

megstickles

Mar 30, 2011

Al handled all my questions and arranged for the work to be done on my car. All I had to do was drop the car off and pick it up when it was done. As to quality of work, I must assume it is good because I have never been left stranded on the road (knock on wood!. I do not know the name of the technician that actually worked on my car but I thank him. I did receive a call at my home to check up on the work that had been done. A message was left as I was not at home. I will call on Monday to reiterate the information provided in this review.

markneate

Mar 29, 2011

Bowditch went out of their way to make us feel welcome. The representative had obviously prepared for our visit. The service included an overview of the dealership and an introduction to key staff - all of whom were very friendly. We left with the impression that Bowditch is a customer focussed organisation who place great store in their reputation. As a relatively large dealer they have access to all the facilities that a Ford owner might require. Not even Mercedes Benz made me feel this welcome. Very professional.

dee_angel007

Mar 22, 2011

I still drive across the tunnel cause I just love their quality of service for over a couple years. I wouldn't dare try someone else. Th prices and great deals never get and always have helpful ways of saving you money. They mean business and have the job done right within a reasonable amount of time.

going2idaho

Mar 20, 2011

All of my experiences at Bowditch Ford's service department and been great thanks to Al Cusano and his team. His knowledge of vehicle service and his customer relations are outstanding. He is always recommending what is best for the vehicle and the customer. I had my truck in for new front brakes and during the service it was discovered that one of my newly purchased front tires had a nail in the side wall. Good catch!! The day after the service I left on a week road trip and had that problem not been discovered I would not have have as pleasant of time as I did. When service is needed I always ask for Al and his team.

trs1

Mar 15, 2011

I visited Bowdicth to have my car inspected. I purchased my vehicle in January 2000 from Joe Gerrity. There have been a few maintenance items that have had to be taken care of over the years, but all in all service has been good. The service at Bowditch over the last 11 years has been exceptional. Thanks to Al Cusano and his team.

Clyde001

Mar 15, 2011

Susie was great to work with. The process of buying a car was quick and painless. My selection was located and prepped in very short order, and Susie walked me through the purchase, explaining all the details and answering all questions. I would recommend Bowditch Ford to my friends.

MikeandDee

Mar 8, 2011

John did an excellent job assisting with difficult financing. New car is working out great. I made several calls to the dealership and was always greeted with friendly people. Dawn took the time to provide me with after market items to preserve my Escape for many years. I will return for service and have already referred my mother to the dealership. Crossing the water was not a problem to get what I wanted.

eprussia

Mar 6, 2011

Customer service was great; I was always greated with the unmost professionalism. Everyone is so friendly and can not do enough for their customers. The quality of work is always excellent; all services are provided in a timely mannor.I purchased my car with your dealership, and I must say, it is the best place I have ever purchased a care. No other dealer can compare.

kim glaude

Feb 26, 2011

My husband and I have purchased 2 trucks and 1 car from Bowditch and have all our service done with them. We are very satisfied and will continue to use the sales and service teams in the future. We have recommended Bowdich to family and friends and will continue to do so... keep up the good work.

b kelly

Feb 25, 2011

Every one was very friendly and tried to make my buying experience as easy as possible . Gina was very easy to work with and was able to answer all my concerns .Dealear had a good choice of new cars .The location was good for me and it was convient .

BeckLaine

Feb 25, 2011

I have been very please with the service from Bowditch Ford. Both my buying experience and my service experience has been wonderful Casy was a great asset for the purchase of both of our vehicles. I have recomended Bowditch to several of my friends and encouraged them to check out the lot for both new and used vehicles.

Roger Ashby

Feb 23, 2011

Working with Al Cusano is always a good experience. He is friendly, knowledgeable, courteous, and always looks out for us. We brought our vehicle in for the 22K warranty check, and Al made sure the work was completed on time. We always go to Al Cusano's team in the Service Dept.

Ron Myers

Feb 18, 2011

We three ford vehicles (Lincoln, F-150 and a Mustang)Al is the only service rep. in the area that I trust and will deal with. He is a asset to Bowditch and Ford Motor. Employes like him are hard to find. The rest of the service crew seems to first class. From the courtesy driver to the technicians doing the work. Keep up the good work.

ken chaney

Feb 13, 2011

I had warranty work done on a defective key pad. The courtesy shown by Al was great. He told me how long my car would be in maintenance and arranged transportation to my home. When the work was completed he called and arranged transportation back to the dealership. What was unexpected was the numbers I had programmed in the defective keypad were reprogrammed in the new keypad. I consider this above and beyond normal repairs. This is my 5th car with Bowditch Ford and NEVER have I been disappointed with the sale or service on my vehicles.

John Waller

Jan 30, 2011

John was a excellent salesman!!! He had came to Richmond and picked up me and my wife , and took us to Bowditch. We then went through the purchasing process, and it was stated to us very clearly,and it was not complicated at all. The detailing process was very professional and fast. I would definitely recommend Bowditch Ford to a perspective auto purchaser!!!

WTW03

Jan 29, 2011

I have dealt with Bowditch Ford for over forty years. I have been treated fairly and have had great experiences, both in the show-room and the service dept. Thanks go out to Al, Dennis, and Keith ! I will continue to do business with Bowitch Ford, taking advantage of their competitive prices, excellent services, and family type atmosphere. Recommended FORD DEALER to family and friends.

kt0211

Jan 24, 2011

Customer Service was great, and the it was my first time purchasing a vehicle and Bowditch Ford was Awesome!! I so happy I went with them and hope to do more business with them in the Future. Thanks to all the employees a Bowditch I Love my new Truck!!

glranes

Jan 24, 2011

Every time I take my vehicle or my wife's vehicle for service, I am warmly welcomed by "Al" in the service department. He always has a smile, and readily knows the history of our vehicles. I know approximately how long it will take for my vehicle service and I can either wait in a comfortable customer lounge, or even be taken to somewhere I need to go by a customer service vehicle (at no charge by the way). I can also be picked up and returned when my vehicle is ready. The service is always performed by very competant personnel and I have rarely, if ever, had any type of problem after the service was performed. Bowditch Ford has been my dealer for over 15 years, and I will remain a loyal customer as long as I am able to drive.

lorent

Jan 16, 2011

I have always had a great experience with bowditch ford. I have been a customer since 1995 and would not buy or service my vehicles with anyone else. Al C has been great to both myself and my husband handling all our problems effectively and completely and we appreciate him and the rest of his team. The girls that are inside are always happy and pleasant and knowledgeable. I also appreciate the ride home i get if i have to leave my car, your drivers are really sweet. I always have a good time on my visits and appreciate the customer service everyone there gives me. Thank you Terri Morris I like the cookies we get sometimes also, thanks

keith62

Jan 14, 2011

excellent, good people good price this is the 2nd vec i have recived from bowditch ford after dealing with chevy for over 30 years GO MAN! you have won my respect and buss and i will be back i own a small buss and i am planning to expand good lord permitting i would refer anyone to check out this team when playing the game for a new or used vec

Shanna0724

Jan 11, 2011

From the time my daughters and I hit the door someone was asking if they could assist us or get us anything. We had drove from Petersburg. John and all of the papers already printed out and waiting for me. The test drive was great no problems the entire time. Everyone there was very nice and willing to take care of any need if possible. John said that I would be driving home in a new car and I did. I can't speak for everyone, but my overall experience was wonderful and I don't have anythiny bad to say.

brhollifield

Jan 9, 2011

Took car in on a Tuesday was told it was covered under recall, then told it wasn't - had to wait a day and a half for a " diagnosis " that we were told wold be complimentary, at the time of picking up the vehicle the diagnosis was listed on the bill as $97. We have bought SEVEN cars from this dealership and EVERY experience is the same, we are told one thing and another happens, the price is NEVER what we are quoted and even after getting the service manager involved in certain circumstances they still have not lived up to their word. This vehicle is driven for business purposes and can not afford to be off the road for three days because it was brought in under the wrong team or or because the didn't have time to " diagnose " the problem, after another mechanic told them what it was and he found the information saying it was covered under warranty ( that is how the vehicle ended up at the dealership ). We have purchase SEVEN vehicles from Bowditch, had ALL the service work, warranty work, scheduled maintenance and recall work done at this dealership, I even worked at the dealership for two years. If this is how Bowditch treats LOYAL customers and previous employees we WILL NOT do business with them again. This is THE LAST Ford we will purchase and the LAST TIME we will have ANY work done at this dealership.

JKMillner

Jan 9, 2011

December is a very long month for me due to work. I had forgotten about my inspection sticker was due. I finally got the day off and called to see if they were available to do an inspection. Although they were busy Jay understood why I was late and was able to get me in. When I arrived I asked if the detail shop was able to clean my car, cause again I had been unable to. He had informed that it may not be possible. That was fine and I understood. A little while later when Jay called and told everything was fine he surprised me and let me know that they were cleaning my car for me. I have been with Bowditch for almost 10 years now and this is why I will stay with Bowditch. They give excellent service and care.Thank you again Jay. I know you were busy but you still took very good care of me. I really appreciate everything.

joelkrauss

Jan 2, 2011

First of all, Al keeps cutting me off while I'm trying to talk and has a slightly arrogant attitude. Would rather deal with a different service rep.2nd, the rattle that the passenger left side door was supposed to have been fixed but it's still there even though the work order stated the vehicle was road tested. will be returning the vehicle for the door rattle to be fixed

shirl717

Jan 2, 2011

Great dealership, with the most excellent service - ALWAYS. All the employees are very respectful and professional. They all seem to truly care about the customers and those waiting for their automobiles while being serviced, with even making sure we are offered beverage and donuts. Although they were very busy, it was apparent that I wasn't just another number. I had to wait an hour for an oil change but that was most acceptable, however the service manager still apologized for the wait, it wasn't necessary but made me feel important enough to address this concern for their end of the service. Future automobiles will definitely be purchased here because of the service department!

LongTimeCustomer

Jan 1, 2011

I have been buying and servicing my Fords at Bowditch Ford for over 12 years. When I trade-in my Fords every 2 years, Susie Perry is my Sales Rep and always makes sure I get the new Ford I need - she listens to my lifestyle needs and puts me in the right car for me. For Service, Al Cusano is the best! I make sure to bring the car to the service department when my service "sticker" tells me I'm due. Al Cusano makes sure my car gets all service needed while it's there - one stop! Between Susie and Al, they keep me going - they're the best!

waltsatch

Dec 31, 2010

Al is always friendly, knowledgeable, wants to help take care of your vehicle issues, and most of all is a very honest person. Works with you to schedule appointments that meet your schedule and needs. Al always calls me whenever my vehcilce is ready or we have set a determined time while at the dealership.

Escape

Dec 9, 2010

Would recommend this dealership to anyone looking for a new car or truck.Susie Perry is very knowledgeable of her job and what she does.She's go out of her way to get the job done.Have bought four vehicles from her and will continue to do so,my next truck though will be my last,my retirement truck.Al in service know's what he's doing and does it well,would trust him with both my vehicles when it comes to repairs.

usndoc1942

Dec 7, 2010

I was impressed with the professionalism and the friendliness of the all the personnelwe dealt with. I purchased the pick up I had been searchiong for for several months. I appreciated that Bowditch found the vehicle that met the specifications I requested and the price was reasonable. All in all, we were very satisfied and are happy with our purchase.

veepatt

Dec 2, 2010

Bowditch deserves and earned this rating. My inspection was done so quickly; the service dept tried so hard to work me into their schedule on the last day of the month; and the people who work for Bowditch are so customer-oriented. I am so glad i purchased my vehicle at Bowditch and they always work so hard to make me feel welcome when i come back to have my vehicle serviced.

Reventon

Nov 7, 2010

Price is commensurate to the quality of work. Expect large price for complex repair. Additional problems maybe revealed upon inspection. Repairs will be performed according to Ford standards. Standard maintainence is competitively priced. They changed oil and performed state inspection for < $50.

jimbeebe

Nov 5, 2010

The only thing I was not happy with is that my truck was there for two days getting worked on, yet no one noticed the oil change due now chime and performed the oil change. Other than that I love these guys. Awesome to deal with and always a pleasure!!!

wrj107

Oct 31, 2010

The dealership is convenient location to work. The employ good people. The jobs that I have had them do have been done right the first time. Even though I have an old truck the parts department always has the parts available. It may cost more to go to a dealer, but it gets done right.

waltsatch

Oct 21, 2010

I have been purchasing vehicles from Bowditch Ford for some 20 plus years and have always had a very good experience. The last 10 years I have been working with Susie Perry, Dennis Cousin in sales and Al Cusano in the service dept. and could not have anyone that is more honest, sincere, and professional then these 3 individuals. I would recommend Bowitch Ford to anyone interested in a new vehicle and who wants to have a enjoyable relationship with their dealership personnel.

sandersdla

Oct 21, 2010

I love Bowditch Ford! All my cars for the last 15 years have come from Bowditch. The sales staff and the service staff both are very friendly and knowledgeable. I never have to wait for any service longer than advised and the waiting room is very comfortable. Every experience I have had with Bowditch has been a pleasant one.

pennyeure

Oct 21, 2010

I have always had very positive experiences with Al in the service department. I would highly recommend the service department to anyone with the experiences I have had. All three service writers are very professional while interacting with customers.

petvet69

Oct 18, 2010

The sales and service staff were extremely helpful and efficient and took the time we needed to make the wise car buying deal. They were very friendly and understood the programs and packages in place to help new car buyers. We will gladly do business with them again.

budgolf465

Oct 16, 2010

I have been dealer with Bowditch and Al Cusano since 2003 and have always been very pleased with their service. Al has worked with me and has always scheduled my service work that suits my time. Al is very accommodating when it comes to his customers. Thanks

jeffgower

Oct 5, 2010

Our 2002 Explorer was in for "Service engine soon" light. Al is our service guy, this the kind of service you just have to trust someone and I trust Al. He is honest and straight forward. We have two Ford products and will bring them back there for service.

BuddyMaggie

Sep 26, 2010

We first went to Bowditch on a Sunday afternoon to look for a new vehicle. We walked around the entire parking lot without anyone approaching us. We decided to walk inside to find some help, and as we were walking towards the building, a salesperson came outside, looked at us and sat down on a bench without any greeting. Once inside we walked past two salespeople sitting on a bench chatting with each other and playing on their cell phones, again no greeting.We ended up coming back a few weeks later after doing an internet pricing online. The second time around we were welcomed inside and offered much assistance. Susie made the process very smooth and easy and it was a pleasure purchasing a vehicle from her. I would highly recommend Bowditch for anyone looking for a new Ford vehicle!

Doemer

Aug 31, 2010

I brought my Explorer in to have my tires rotated and oil changed. When I paid my bill it was $140.00 minus my discounts. Service said my radiator needed to be flushed since it had not been done before and my vehicle is over 5 years old. I feel as though service should have consulted with me about the flush before doing the work.

millyh

Aug 11, 2010

This is the 3rd vehicle I have bought from them. Great dealership.Everyone was able to answer all my questions. I got a full tank of gas, a beautiful car, and a great experience. If I ever need another car, I will go back to Bowditch and hope that Susie is still selling cars there. If not then someone else will be able to help me.

lozo

Jul 29, 2010

I purchased a new 2010 F150 from overseas car sales, I had it delivered to Bowditch Ford for pick up. In my phone calls to the dealership prior to arriving stateside, they were limited in their helpfulness. I explained to the representative that I would also like to purchase one or two additional vehicles for my spouse and daughter, I spent the time to give the details of type and model, she told me that she would try to find the vehicles and email me what she found. the only emails I got from her were the weekly specials. I was disappointed but figured that it was a busy dealership and at least I was getting something. Before I arrived to pick up the vehicle I called the dealership to ensure any paperwork was complete and to check if the vehicle was indeed there. The response I got was "The person who handles that isn't here this week and she is the only one who can help you, check back next Monday." I was supposed to pick up the vehicle on Tuesday and no one could tell me if the vehicle was there or not. when I finally arrived after 16 hours through airports, I am treated as if I am an irritation and an inconvenience. I love the electronics in these new vehicles. they tell you how much fuel you have until empty. When I was brought out to the vehicle, I start the engine and the first thing that pops up is "19 miles until empty" I looked at the representative and she told me where I could find a gas station. Are you kidding me? Is this how Ford delivers vehicles or is it the customer service that this dealership gives to military members who purchase vehicle overseas and they don't want to be bothered with? I was very disappointed with my first experience of customer service in Virginia. On the up side. I went to another Ford dealer (Hall Ford) to address an issue with the remote starter on the vehicle. An individual from the floor asked if he could help me, I explained my issue (expecting for him to pawn me off on someone else), he spoke with me about it to get the details, then came out to the Truck to see for himself. He was unfamiliar with the problem so he went inside and got someone else to assist me. Everyone there was extremely helpful, I was so impressed with the customer service that I will purchase my next two vehicles through them as well as have all maintenance performed by that dealership. In conclusion, if you are a military member purchasing a Ford product and coming to the Virginia area. have your vehicle shipped to Hall Ford, You will be very happy that you did!

drsbgs

Jul 14, 2010

We are always pleased with our service, customer treatment, and timeliness of service. Al is always good about informing us what needs to be done and why. We feel confident in his knowledge and appreciate that he recognizes us when we walk in. We usually are just in for maintenance because our 3 ford vehicles serve us well. We have a 2005 F150 super cab 4x4, 2006 Mustang, and a 2006 Focus. The mechanics leave our vehicles clean and we feel their work is credible.

rbm09

Jul 4, 2010

Own a 2004 F150, My second window falls down for no other reason than it's a piece of junk. Ford f150's from 2004 have a problem and Ford know all about it, yet won't recall for some reason. I spent $400 to have it (fixed) we will see. I have now spent $800 on window parts with two more windows just waiting to fail. I don't even know if the ones that were fixed will last! I have owned only three vehicles in my life, all Fords, but this has soured me to the point that I will never spend another dime on Ford. The service person tells me "this happens alot". I say so now I just wait for the other two windows to do the same thing? "probably". I say what I paying $400 for? Another piece of junk part that breaks for no reason? Reply "I think these new ones are modified". UNACCEPTABLE

Judith Williams

Jul 1, 2010

We are returning customers. Previously we had purchaded my Explorer (12 years ago) and David's Ranger. We wouldn't think of going anywhere else because of the service and courtesy affiliated with everyone at the dealership. The service department is excellent and I like the fact that I can get a courtesy ride to school when possible. The new service of three rentals is excellent. We consider you the best.

veepatt

Jun 30, 2010

We purchased a used 2004 Ford Escape in Nov 2009, so the dealership sends us emails regularly. One particular email in June 2010 was a "Happy Birthday" email and as always, they checked to make sure we are still enjoying the vehicle and for us to call if we have any questions. Because it was my husbands birthday, we decided to ask Bowditch if they could do a complimentary carwash for his birthday. We were told by Samantha that she would need to speak to the owner and would get back to us. She called back the very next day and we were pleased to hear that the owner decided to have us bring the vehicle in for the carwash. We dropped our vehicle off, just expecting a typical, ordinary car wash, but when we returned to pick up our truck, we didnt recognize it! It looked brand new, like the first day we purchased it! It was spotless outside AND inside! We were so impressed with the value of the work done on our vehicle and the excellent customer service we received that we had to share our 5-Star experience. Thanks so much Bowditch Ford for treating us like 5-Star Customers!

jeffgower

Jun 28, 2010

I find my experience at Bowditch appealing mainly because of the Service department. I am a firm believer that after the orginial sale, that is what is left, Service. We were connected up with Al Cusano, and he has proven to be the best Service person we could hope for. He is the most honest, straight forward, and fair Service Rep. I have ever delt with. That is what brings us back. We have two vehicles, a 2008 Escape and still bring our 2002 Explorer in for any and all service needed. Thanks for all you do!

robert rice

Jun 27, 2010

Heather, THANK YOU VERY MUCH -- please tell the Air Conditioning Service Technician that he (?) got it RIGHT --- my AC is icy cold -- even in 97 and 101 degree heat !!!!!!!!!!!!!!!! Robert xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

creativeimp

Jun 15, 2010

I have always been pleased with the work that has been done on my vehicles. I know that I can trust the Service dept to be honest. I know they will only do the work that needs to be done and the work will be done right. Nothing is more important than trust and quality of work.

texandrosie

Jun 12, 2010

Joey want far beyond his duties to ensure our car was safe and that what I perceived to be a problem wasn't.All maintenance on my vehicle (Ford Tarus 2000) has been done by Bowditch Ford from the day I bought the car from them. Has always been absolutely outstanding.

cat629

Jun 11, 2010

This was my first experience with Bowditch but I can say that it will not be my last! I started out on line and Walter was quick to respond to my inquiry and very consious of my work schedule as far as sceduling my test drive and finishing my buying of the 2008 Mustang. Everyone from the auto tech who got the car ready forme, to the gentleman who handled the financing were great. Bowditch is my dealer, and Walter is my salesperson from now on.

RSAUNDERS5

Jun 9, 2010

ALWAYS GREAT SERVICE AND PEOPLE. I RECOMEND BOWDITCH TO ALL MY FRIENDS. THEY ARE ALWAYS POLITE AND ON TIME WITH THE SERVICE THEY PROVIDE. IT IS A GREAT FEELING TO KNOW THEIR IS STILL SOMEONE THAT PROVIDES GREAT CUSTOMER CARE AND SERVICE YOU CAN DEPEND ON.

robertrice

Jun 8, 2010

Since I started using Bowditch for my service and repairs on my Explorer, both Heather and Corey have listened carefully and patiently to my service concerns and have kept me regularly informed on the status of my service or repair. Additionally, they seem to have the Customer's best interests at heart and they show AWESOME concern for my time and life schedule --- and providing the rental car when the part was not available the next day was OVER THE TOP !!! THANKS to you both --- ROBERT

gwurban

Jun 2, 2010

Everyone has been great to my Wife and I, hope to continue the relationship.....................................................................................................................................................................................

slmarc

May 31, 2010

i bought my first Taurus from Bowditch in 1992, then my second in 2000, and it now has 165,000 miles onit. My next car will also be a Ford, and I'll buy from Bowditch because of the service department. I've seen other service departments on the peninsula because of my husband's and mother's cars, but Bowditch is by far the best.

KIMGROW

May 28, 2010

WONDERFUL EXPERIENCE THEY WERE VERY FRIENDLY AND HELPFUL. I GOT EXACTLY WHAT I WANTED. I WOULD RECOMMEND THEM TO EVERYONE I MEET!!!! I LEFT FEELING VERY CONFIDANT IN ALL THE INFORMATION I RECIEVED AND CAME BACK AND PURCHASED THE VEHICLE I WANTED! THEY EVEN TOOK THE TIME TO GO OVER ALL THE FEATURES MY VEHICLE HAS AND HOW TO USE EACH ONE!

Walter1

May 25, 2010

I have been buying vehicles at Bowditch Ford for some 15-20 years and have always found them to be appreciative of me and wanting to help make my buying experience the best. Susie Perry and Dennis Cousin make you feel wanted, appreciated, and you know they are giving you the best deal they can make. I have only great confidence in Bowditch's service department and Al Cusano has been my service manager for many years and has always been fair and honest with me and I know when I leave the dealership that my vehicle has been serviced properly and is safe to drive on the hightways. If you have to buy a vehicle, I would always recommend Bowditch Ford and the team of Susie, Dennis and Al.Walter G. Satchell, Jr.

dreimert

May 23, 2010

The salesman was excellent, very personable and friendly and informative. All the puliminary work, pricing, offerer, trade in, loan approval was completed before we arrived Friday so only final paperwork needed to be done. The whole experience was excellent except the extended wait for the lady offering undercoating, paint and interior protection. Much too long a wait. No offer for a drink, etc. while waiting. Saleman kept appologizng for the wait as the person we were to see was tied up with other customers. I guess there was only 1 person that does this...? We were there from 1435-1710. Otherwise it was an excellent experience and we will certainly come back for our next car.

ryannello

May 21, 2010

Positive attitude by service manager upon arrival set a good start point.Within an hour of dropping off car received a call about repairs.Without asking, informed repairs covered by warranty.Car ready when promissed.Service manager review of repair provided necessary information and answered all questions.

lynnobryan1

May 20, 2010

As a widow it's important to me to have a service department I can trust. My service requests have always been met promptly and courteously. By following my service manager's recommendations, I now have 223,000 miles on my Ford Tauras. It still drives like a new car and I've had no major problems. The confidence I have in Bowditch's service dept. gives me peace of mind.

waltsatch

Apr 29, 2010

I have been purchasing vehicles from Bowditch Ford for some 15 plus years and the last 10 years have been working with Susie Perry, Dennis Cousin and Al Cusano and they are the big reason I keep coming back to Bowditch. They are professional and very fair in their dealings with you and are always available with any help or questions you may have about your vehicle. Also, they are as concerned about you after you have purchased a vehicle as much before you purchased the vehicle. They have make purchasing a vehicle a pleasurable experience rather then the old days where you came for battle whenever you wanted to purchase a vehicle from some other dealership. I feel that I am respected and appreciated for my dealing with Bowditch Ford by Susie, Dennis and Al.I am now waiting for my new F150 Truck to be develived in a few weeks.Susie, Dennis and Al keep up the great work you are doing and Bowditch Ford will continue to be #1.Walter Satchell, Jr.

kimr

Apr 21, 2010

Buying a car from Bowditch is a very good experience. Outstanding staff, warm and friendly,and going out of their way to give one the most positive and productive experience possible. Respect and care are very obvious and consistent. I would highly recommend others to buy their Ford vehicle here. I have been a Ford girl all my life and will never veer from that. I am actually passionate about my Ford Focus ( 2010). I had hoped this consistency was in the Service Dept also. It has not been that way for me in my two visits. Something has been wrong with my Sync since the beginning. I brought it in to be looked at. I came in and said I had an appointment and had mentioned the Sync problem. The young man at the counter even denied I made the apnt or told him the problem. Ummmm, how would I have known his name and come in at a specified time if I had not discussed the issue with him? He was rude and flat, and had absolutely no customer skills at all. The mechanic who looked at the Sync was very accomodating and pleasant. He took a lot of time trying to figure out what was wrong. It is not his fault he could not resolve this issue. It seems there is NO ONE who has been trained on Sync problems on site. It is not acceptable that the time has not been set aside to train the mechanics on an integral part of a Ford vehicle. To this day, my Sync is still not working properly.My second visit was for my first visit for an oil change and to get my tires rotated and the tire pressure checked. According to my Ford Advantage booklet, these are courtesy services for the first 7,500 mile visit. Now I will more than happily pay for services for my car. But when it is offered as complementary I expect that to be followed through. When the woman examined my car and asked me what I was there for , I told her. She abruptly told me I was wrong about the tire rotation and I would be charged. I informed I would have the service done elsewhere, based more on her attitude than paying for the service. I went back to the counter to drop off my keys, and told the man at the counter, showed him on the booklet where it stated the first visit benefits, and he concurred. Until I had to retrieve my car.Then they tried to charge me again for the rotation. It is the principle of the thing. I was very turned off at being put in the position of again seeming to ask for a "free" service, when this was the offer from the dealership. When I told the cashier how I would not return, she simply smiled and handed me my paperwork. It was a perfect opportunity for her to say she would get a manager and make sure I left happy. She did not. And no, it was not busy at all, she did have the chance to make this right.I love the sales staff and their professionalism. I am in love with my Ford Focus.But I will get my maintenance needs met elsewhere. Gave the dept two tries, I would not be so foolish to allow myself a third time to be disenchanted.

vrg6sxs

Apr 19, 2010

Al and his team at Bowditch Ford always do a great job. I feel like I can trust them to service my vehicle honestly, promptly and at a fair price. A co-worker originally recommended Bowditch Ford for service and I would not hesitate to recommend them others.

mdb02

Apr 17, 2010

I have a good working relationship with Al. He identifies the problems I bring the vehicle in for as well as recommend preventitive measures to ensure my Ford Explorer continues to run. I own a 1996 Explorer and through Bowditch Ford and Al, I contiunue to enjo my Ford today.

J.W.Goslee

Apr 16, 2010

Since I bought the used car from Bowditch, I have returned for service work, inspections and body work. In each case I was satisfied with the work done. I expect to continue dealing with Bowditch as long as I own a Ford product. ( I think it is dumb to insist that a review be made longer than it was and had to include 250 characters)

slanning2

Apr 16, 2010

Vehicle taken at appointed time for state inspection. Other scheduled maintainance was discussed and agreed to be accomplished. The waiting area was pleasent, clean with free decent tasting coffee. The waiting period was reasonable for the work being done. Checkout was fast and simple.

am-sandy1

Apr 16, 2010

Al goes out of his way to explain what is wrong with the car and why they want to do the work he is recommending. I don't know much about cars, and my husband does, so I always have a bunch of questions so that I can explain it to my husband. Al is always helpful in making sure that I understand the situation. During a recent service visit, one of the mechanics (John) drove the car with me to diagnose a noise that my husband was worried about. I hardly could hear it, but John was able to tell me what I needed to do to fix the problem.

macdwg

Apr 12, 2010

barndoor

Apr 11, 2010

We purchased our 2004 Explorer in August, 2004, and it has served us well. However, during the recent weeks, we noticed an unusual noise in the rear end of the vehicle; it was annoying at least. Also, during some reverse shifting, also an unusual noise occurred. We took the car to Bowditch Ford on a Monday, and Al Cusano believed he knew the sources of the problems. Al got us a rental vehicle nearby. He had it test driven, ordered parts the next day, and the necessary service and repairs were done.He called us on the fourth day telling us the car was ready. We talked with Al, who had been very accommodating and responsive to our concerns. He really listened to us as customers and friends, again providing us the assurance of a successful service job. Overall, I would commend Al, as service advisor, and his staff for their outstanding support and hospitality typical of the Bowditch dealership.

bowmember

Apr 4, 2010

I brought my vehicle in for service (oil, filter,and state inspection). The state inspection was free since I bought my car at Bowditch and continue to have my service there. I also have a card "FORD Owner Advantage" where I get free oil and filter changes every fifth time. My wife ande I have good relations with the service manager.

Kimbr

Apr 4, 2010

Great Dealership, great service, We have never had any issues or concerns with they use of the dealership or the service received from the service department. We have 3 vehicles that get all there the serivice completed by the service department. Al Cusano takes good care of us!

Evelyn V

Apr 2, 2010

This is my second purchase fr Bowditch Ford and the 3rd time I have worked with Susie Perry - my aunt purchased a car fr her, too.Bowditch Ford & Susie are hassle-free - they do all the work for you. It is wonderful going to a dealership knowing you can getwhat you want!! And, the best part, Susie takes care of everything!! She's highly professional, courteous, is very knowledgeablein her field. I wouldn't go anywhere else - I highly recommend Bowditch Ford and Susie Perry!!I've dealt with the Service Dept. since '07 - everything is always repaired the FIRST time - the personnel are friendly, courteousand go out of their way to complete the job.

sandersdla

Apr 1, 2010

Every time we go to Bowditch Ford, the service is great! Everyone in the service department, as well as, the cashier are truly good to us. Our wait time is extremely good for the work done, and the atmosphere of the waiting area is pleasant. Even the sales people that walk through are very friendly and always speak to us. We love Bowditch Ford and will continue to buy our cars from them.

Judgement Day

Mar 31, 2010

After 15 years of purchasing new Ford vehicles, Bowditch Ford is the first dealership to truly LISTEN to our automotive needs! We have found both the sales and service staffs to be exceptionally professional, personable, and approachable during each visit. Our continued thanks to the entire Bowditch Ford staff!

tucker301

Feb 16, 2010

Service Department is as crooked as they get.Escape broke down (spark plug came out) near their shop, so we had ti towed there for an estimate.They said repairs would take over 5 hours. $700+Also said it needed brakes and rotors to the tune of another $500.Suspecting they were up to something, we opted to bring it home and do the work ourselves.What the so-called pros said would take 5 hours, we had finished in just over an hour.Brakes were fine. Rotors too.Total cost to repair was just over $100.That's a net savings of about $1,100 over what would have been done if we'd taken them for their word.

clynnbrwn

Jan 26, 2010

This has been a very positive experience for me and I have already recommended this dealership to friends!! The entire staff is exceptional, very polite, and very friendly. All of my needs were met while I was there. I will buy again when the time comes. Joe Garrity was great to deal with, very helpful, he met my needs in what I wanted in a vehicle!!

James Baum

Jan 17, 2010

Great customer service from the moment I made internet contact with Susie Perry, She was very attentive with my purchase request. Upon delivery the cae was presented in great shape and a full tank of gas. The left seat/right seat on all controls and interior features was flawless. Thanks James Baum

BeckLaine

Oct 26, 2009

We bough our 2002 Ford Ranger Edge from Bowditch Ford in february 2002 and had great reliability with it. We wanted to trade up and found a great 2005 ford Freestyle which fits our needs greatly. It is a beautiful cross between an SUV and a minivan. Casey and the staff at Bowditch have always been gret and personable. We feel like we are part of the dealership and not just a customer. Thanks for giving us a wonderful experience.

LCCJACKSON

Oct 22, 2009

I NEEDED TO PURCHASE A USED MIDSIZED CAR THAT WAS GOOD ON GAS AND CONFERABLE TO DRIVE(I DRIVE LONG DISTANCE AND AM 6'1") SUZIE TOLD ME TO COME IN AND THEY COULD WORK WITH ME AND GET ME OUT OF MY TRADE AT A PAYMENT I COULD AFFORD. SUZIE DID JUST THAT IT WAS A PLEASANT SHOPPING EXPERIENCE.

ibexknoll

Jul 8, 2009

I have followed Susie Perry all over the peninsula for the past 23 years buying cars and trucks from her. She is the most honest; straight shooting salesperson that anyone could ask to be around. If you do not come away thinking that you got a good deal than you were not paying attention. In this, the 21 century, she can do more with a computer, and get you into a car faster than you can shake a stick. Susie talks highly of the service department. I believe her. She does not forget you after a sale.

halobhaf

May 28, 2009

I really appreciated this dealership. Overall, it was a pleasent experience. The fact that it took 3 trips to the dealership to view the vehicle I wanted was a bit much. And, the vehicle had a few items that needed fixed so I left it there a week but then it took an additional trip to get it done as promised. I think everyone was professional. Bottomline, if you promise something to a customer it's ok to fall short the first time, but not a second. Thank you for a great experience.

guytstewrt

May 11, 2009

Probably couldn't have a better experience in buying a used car. Fair price from the beginning, excellent attention, very friendly and upfront, very little BS. I wish I had time to write a longer review and think that the requirement to write 250 words is counter productive to getting a review.

dooleey

Feb 7, 2004

I had work done on my 93 f 150 5.8 LTR was done quickly and was done with great quality