Used Cars for Sale at Bowen Scarff Ford -- SEA-TAC in Kent, WA

tom66

Aug 9, 2016

I was able to wait for my airbag fix, great service. My service advisor, Sharon arranged this and it make the fix easy. Sharon always provides excellent service.

a happy shopper

Aug 8, 2016

Ken M. made the purchase of my wife's Lincoln the most hassle free experience I've ever had buying a car, and I buy a bunch of them. Normally I hate buying a car from a dealer, games upon more games. Not with Ken....Do yourself a favor and look up Ken M. at Bowen Scarff

Robert

Aug 8, 2016

I had a flush and replacement of the anti-freeze done on my Mercury. Mike got me in and out quicker than I expected.The mechanic was very responsive in answering my questions and addressing my concerns. The job was completed to my satisfaction.

JP

Aug 5, 2016

We have been buying cars from Randy Good since 2007. Always great customer service from him as well as all the others involved in the purchasing process. We have always been treated like a new customer by a business who wants your business. We will continue to purchase our cars here in the future.

derekehughes

Aug 4, 2016

This was truly a fun experience, I truly dread buying a new car with the hustle and pressure from salesman I have dealt with in the past. Tom was awesome very laid back no pressure and he actually listened to what me & my wife had to say. I have always bought Ford but this was my 1st time at this dealership but there isn't any place I will be going in the future. This dealership & Tom rock.. Thanks for a great experience.

KT

Jul 30, 2016

Service staff was very good. Kept me informed of the status of my repair and even finished a day earlier than expected. Online appointment was great and they also gave me a reminder phone call.

Rodney

Jul 24, 2016

Thank you Sharon, Mark and everyone else at the dealership for a great job and Steller service that's why I have my whole family doing business there.....

Emily Hughes

Jul 19, 2016

We had the pleasure of buying a car from Tom Keefe and he was wonderful to work with. There was no pressure and he was very understanding to what we could and couldn't do. We plan to make all future purchases from Bowen Scarff!

Williams

Jul 17, 2016

They had the car I was looking for and the APR I needed. The service and financing was quickly done so I could be on time to work.

Rockin Hawk 12

Jul 15, 2016

Came in for 100,000 mile service. Car was ready before promised, washed n vacuumed. Scarff Ford was recommended to me by my mom who is really picky so I knew it wold be good.

Cindy Le Compte

Jul 14, 2016

Brent, our sale rep was outstanding. We showed up before the dealership opened and Brent, who came in early was right there to help us. We walked out a few hours later with a vehicle that we will be happy with for many years to come. Happy Customers.

A

Jul 14, 2016

Randy was great and very easy to work with. He made me feel very comfortable purchasing my first ever Ford truck! Previously, I had always bought Chevy vehicles.

Mike and Chris Barnhart

Jul 13, 2016

Brent Schwartzau is absolutely the best salesperson we have ever worked with. He is the most knowledgeable salesperson in regard to each and every Ford Model that we discussed and inquired about. He made the sale a most positive experience. I cannot say enough about Brent and Bowen Scarff is very fortunate to have to have him as a Team member. I would not hesitate to recommend him to friends or family interested in buying a new car. Thanks Brent for making our car buying experience a most positive one. Mike and Chris Barnhart

Luvmyexplorer

Jul 9, 2016

Ron was fantastic: knowledgable & patient. After driving the model he showed us we had the standard to judge vehicles at other dealerships. Came back to buy the first car we test drove because it had the most options for the money and was the cleanest.

vindeb

Jul 8, 2016

I shopped for my used car purchase online and was called back quickly which I enjoyed. Once at the dealership, the total time for the transaction took less than 2 hours which me and my wife REALLY enjoyed. I wish all car purchases could be like this.

Harry

Jul 4, 2016

Nice easy deal. This is my 4th deal with these folks. I trust them and will definitily be back.

Donald Kawa

Jul 1, 2016

I love working with Mike Gannon,,Service Advisor. I am please with the work that has been done to my 2006, Freestyle, only, I wish the Computer would show most of the problems that occurs sooner.

Gene

Jul 1, 2016

Customer service personal I worked with were very courteous, prompt and most of all had my truck ready when they said they would.

PDGDON

Jun 27, 2016

Tom has been an Excellent resource for any and all my questions throughout the sales process. Service dept. NEEDS more efficient computers. Sales and Service people were excellent but hampered by either out of date computers or programs that would "lockup or freeze" thus creating delays when processing "Owner Loaner" vehicles. The staff was EXCELLENT. but the delays caused by computer slow downs are thwarting efficiency efforts in the sales department. Again the Sales and Service staffs were Knowledgeable, Caring, patient, very helpful, and professional. but the computer issues created some tension with some of the 4 or 5 customers awaiting their loaner.

Sam$afc3099

Jun 24, 2016

I dropped my car off unexpectedly after hours on a Monday night because it failed to start several times that day. It was fixed and ready for pick-up by 2 pm on Tuesday. Turned out the CM had failed fortunate for me it was covered by an extended warranty. The fact that I called to see where to drop it off if I had to be towed may have given them a heads up.Thank you Bowen Scarff

x

Jun 20, 2016

every thing was great to include the service manager I have no other words to use however your systems is asking me to use 25

Steve J.

Jun 18, 2016

From the warm welcome when you come in, to understanding the issue to getting the job done right - the first time. I've had nothing be awesome experiences at Bowen Scarff Ford Service. Keep it up!

DCHawks

Jun 13, 2016

My associate was a little vague with answers to my questions. I expected a little more knowledge. I had to call at the deadline to make sure my ride was going to pick me up at work. Otherwise they may have forgotten and sent the drivers hone. Everybody was nice and helpful though.

Cargalyvonne123

Jun 11, 2016

My experience was good. A little concern vehicle had to be kept overnight. My ride in the shuttle was pleasant. Parker did a good job of finding me a vehicle when mine was not done.

I'm pleased

Jun 10, 2016

Dan Ford had his stuff together... Knows his product and a pleasure to do business with. I look forward to doing business with Dan again.... Don't let him leave Bowen Scarff Ford.. He is a real asset to your company

Chari

Jun 9, 2016

Our advisor Mike G. took the time to explain the repairs well, and was great about keeping us updated as to how the repair was going and when it would be done. He was trustworthy and seemed to genuinely care.

mike tank

Jun 7, 2016

rick ricker was our salesperson, years ago we got a car from him and he very pleasant to deal with.

Lin

Jun 5, 2016

They Escape was waiting for me when I arrived early for my appointment with Brent. I was able to take a test drive right then without any long wait to copy paperwork or get dealer tags. Everyone was great, specially Brent. He answered my questions and gave me a run down on the electronics in the car.

Bruce Mangus

Jun 3, 2016

I had new spark plugs installed on my 06 F-150 with no problems. Everyone was very nice and helpful.

Ford

Jun 3, 2016

Thanks to Bowen-Scarff Ford! I purchased a car from them via internet because we live in Juneau, AK. It was the best price around and the customer service from Brent Schwartznau was excellent. There was no high-pressure and it was so pleasant and efficient to deal via email and a couple of phone calls. They put the car on Alaska Marine Lines for shipment to Juneau. Paperwork was sent overnight mail, clearly marked with copies for me. Thanks so much!

Hal 1962

Jun 3, 2016

I was very pleased with Karry,she did find a good way to workout for me with my purchase of f150.Excelent example how to take care of new customers...

Jeff W

May 28, 2016

Had fluids changed in Tranny, brakes and coolant. Surprised to see the truck washed and vacuumed upon pickup, it was pretty dirty coming off a camping weekend. Great Job!

Keith Kragelund

May 26, 2016

4th vehicle purchase. Excellent service: above and beyond.

CamperKen

May 26, 2016

Everything was done in a timely manner at a reasonable cost. The brake linings were even thicker than the last time I had the car in for service!

John Tryon

May 20, 2016

Sharon in the service department does a Great job. She called me with the diagnoses on my 2009 GT500 about 2-hours after I dropped it off. She ordered the part for my car which is on factory back order, should arrive late June. Sharon said she would contact me.

Andrea

May 19, 2016

This dealership has always treated us well. Right from the start of purchasing our vehicle and down to the oil changes. Mike G. has been an exceptional service tech. always helpful. They get us in for a appt. in a timely manner. Quote are pretty accurate.

Paul Pappas

May 7, 2016

Brent was our sales person. he new his cars and answered all our questions. he helped us set up all the gadgets and was very professional. he stayed in contact was us after the purchase to make sure all was good and we were happy. this is our 7th buying experience with Bowen Scarf Ford since 1994. we are very satisfied with our experience.

SMP

May 7, 2016

Always spell out everything including all scenarios & options. Don't try to sell you on all the available extras. Quotes are accurate- no surprises at the cashier.

Kathy Mance

May 4, 2016

Got the CD player in my 2015 Escape fixed in one day & it works great. This is the fourth or fifth car or truck we have purchased or leased from you.

R Gounder

May 2, 2016

Nice reception from the team and they take pride in performing an excellent service. Work on my vehicle was performed to my satisfaction and within a reasonable time. Thank you,

Jim in 98031

May 2, 2016

Changed oil and fixed rear lift gate. This dealer is where I received service at 20,000 mile and will at 30,000. Is that OK?

Larry H.

Apr 30, 2016

The process and our salesperson, Rick, were truly exceptional. We are thrilled with our new LincolnNavigator! This was a repeat purchase with Bowen Scarff, and we had determined to go nowhere else. Rick and the Navigator are both BONUSES!

Dexter

Apr 29, 2016

We have been fortunate to work with the same salesman, Randy Good, for the last several vehicles; the 2007 Explorer I traded in, my wife's 2014 hybrid and this 2016 explorer. With the hybrid we special ordered the car with a lot of extra features and it went smoothly, and my wife loves the car...she is getting 50 miles to the gallon on a long commute. Randy is always excellent and focused on helping us get the right car and feeling like we got a great deal. We even got a good price on our trade-in, which was a pleasant surprise. Randy is very focused on the customer which I believe makes him an excellent representative for both the brand and for Bowen-Scarff. He understood what I wanted, found the right car and guided us through the paperwork with no hassles...quick and painless and a very reasonable price for a great vehicle. I recommend Bowen-Scarff to all my friends. I say the above purely as a happy customer...I was not paid nor did I get any freebies for the review.

Trina12

Apr 29, 2016

Rick was not our "assigned" sales person. He stepped in to just deliver the vehicle. I am so glad he did. Rick was superb! I would purchase from him again.

B.kurth

Apr 29, 2016

Came in about 3 weeks ago looking for a new car and both Rick cuddie and Randy good where super helpful with any questions that I had and made sure that I was getting the best deal possible they also didn't try to push any upgrade packages for my car which was nice. I would recommend this dealer ship to friends and family if they are looking for a new or used car

Tom

Apr 28, 2016

Treated very good. Got me in fast and the problem resolved quickly

AileenW

Apr 21, 2016

Husband and I have been buying our vehicles from Bowen Scarff Ford for over 10 years now. We have never been disappointed with sales, financing or services. They are honest and up front and they do everything they can to make u happy. The employees there go above and beyond for their customers. I only work personally with two of them Rick Cuddie (Sales) and Sharon Adams (Service) these two not only go above and beyond for me but everyone that I have referred to them. If u stop by use my name and tell them I referred you! ???? Thank you for reading my review!Aileen Wunder

Clearyc2010atgmail.com

Apr 21, 2016

I had a great experience at Bowen, Tom Keefe helped me find my F-150 and he was great. He knew a ton about the truck I was looking at and was very helpful in answering all my questions. The Sales Manager Brian was also a very nice guy and help to make sure pricing was inline and made sense. Tom Buttram the Finance manager was also great. I really enjoyed the no pressure approach. I would recommend friends to Bowen.

Mario78

Apr 18, 2016

this was truly exceptional experience from first time entering the dealership till buying the car, Josh and Brent were super helpful in answering question and changing my view on 4 cylinder versus V6. I didn't feel forced in making my decision, i was a little unsure about few models but after talking with them it really helped me with decision making, I'd always go back to them when it's time to buy a new car and highly recommend them to my friends.

F150 repairs

Apr 18, 2016

Service Dept good, Cost was excessive. For inspection then part then installation. Particularly after endow had previously been worked on. I now have $850 invested in one window.

Jhoydal

Apr 18, 2016

Vehicle was diagnosed and delivered on time. Bryan had always been excellent in his follow up and cares about addressing my concerns. I appreciate all the service staff They are friendly and helpful

Russ16

Apr 11, 2016

I love the NO DICKER STICKER. Very friendly sales people. The right car was found here and that was a big plus. Bowen Scarff went above and beyond to make my wife and I happy campers.

Mike Thomas

Apr 9, 2016

My 16 Mustang GT was the first purchase I've made through Bowen Scarff Ford, but I've been a very satisfied customer of their service department for many years, taking care of my '94 F250 and other "non-ford" vehicles for regular service. It's very clear why this team has won so many awards. If they're not careful, they just might give car dealers a good name!

Eric

Apr 9, 2016

Everyone was friendly and made the car buying process as stress free as possible.

Bill

Apr 7, 2016

I contacted the dealership online on a day it happened to be closed. Even so, I heard back from Brent that day as we discussed a particular CPO truck and I arranged for a test drive the following day. The next morning I learned that it had already sold and since there wasn't another listing I was interested in, I figured that was all. However, Brent offered to look and took down my (fairly extensive) list of requirements (including CPO designation). To my surprise, I heard back an hour later with information about another truck that wasn't even listed yet. By the time my wife and I came for a test drive later that day, the truck had already been detailed and was sitting in front of the showroom waiting for us. A test drive told us we had found our next vehicle. With Bowen Scarff's no haggle pricing, we knew what we were going to pay and were in and out of the dealership in and out of the dealership in under two hours (including the test drive). Unlike other sales associates I've dealt with, Brent has excelled in after the sale support, answer questions about the truck and pricing accessories for me. This was undoubtedly the best used vehicle purchase experience I've ever had.

Leonel Noyola

Apr 6, 2016

Good customer service, very friendly and helpfull. I'm happy thank you

Joel Cunningham

Apr 4, 2016

Bought a 2015 Escape Titanium from Bowen Scarff in Kent. Great experience, and great car. Brent was a no pressure salesman, who was very knowledgeable about the car. Monica, in the service department, went out of her way to help me when I had a minor issue.

Ruby Hill

Mar 31, 2016

Monica is always very helpful, and takes care of my needs.

Gena Laws

Mar 31, 2016

The service staff , especially Monica was amazing , made everything less stressful. She answered all my questions, was knowledgeable, and super friendly. The repair was done so fast that I was able to get my oil changed too. After speaking with Monica and her knowledge and advise I decided to bring my other vehicle in and have a pre repair done. She made it so easy and kept my car overnight so I could do a switch out with my other vehicle the next day. Monica also pointed out the recommendation from the mechanic on other repairs i will soon need . Cathy was also very helpful in fixing my other vehicle. It was super busy the day I came in but I didn't have to wait and felt like I was the only one there. I will definitely be back for additional work and I feel confident that Monica and Cathy will take care of everything!

Tom

Mar 30, 2016

Had the service dept mount four mud flaps on my 16 edge sport. They did a great job on schedule and for the quoted sum. Good crew!!

Foxdawg

Mar 28, 2016

Brent did an exceptional job throughout the entire process. I chose to order a car so it took a couple of months to arrive and I was kept well informed all the way. No pressure, just excellent service through the purchase. My only negative comment is the car interior could have been cleaner (windshield fogged and generally dusty) but I think this is because of a Saturday delivery before Easter and they were probably short-staffed.

Ldyhawk53

Mar 26, 2016

Well we quite early to find the MKT. I had already been in touch with other Ford dealers, but no one had the MKT. I had been reading up on the MKT for the last year; then while on vacation was able to rent one for a week. So I was already sold on the vehicle. Rick was awesome he was very knowledgeable and was on point in answering my questions.

Angus

Mar 22, 2016

I found a good deal here, sales was very upfront and honest. The low price was the best I could find in the area. I need more words for this voluntary review apparently.

Elizabeth Baldwin

Mar 19, 2016

Our experience at Bowen Scarff was awesome, from the initial test driving to the first service experience. All of the employees are very friendly and customer focused. And I love my new Ford Edge!

Jenifer Carr

Mar 17, 2016

Bowen Scarff Ford's staff is friendly and considerate. It's obvious they enjoy their jobs and respect each other.For one of my car purchases, I pulled into the dealership to find my salesperson personally detailing my new used car. It was gorgeous.The No Dicker Sticker makes for a fun and easy-going purchase process.The service department's courtesy shuttle for customers (no matter how small the service being provided) is extremely convenient. The service writers are knowledgeable, informative, and keep customers informed.

Jeff

Mar 16, 2016

Top-shelf & timely feedback from "Monica" . . . thank you!

Giles Greenfield

Mar 15, 2016

In Service I cannot say enough to reflect what Sharon brings to the customer experience. She's really special, gets the vehicle in and out as promised, and does it a cheerful manner. Has never let me down, not once. Really good.

nipperinnapa

Mar 14, 2016

The service at Bowen Scarff Ford is the best of any dealership that I have ever used. Carol, Monica, Sharon, and Mike all have exceeded all of my expectations

DON546

Mar 14, 2016

second time I bought a car from Tom Keefe it was a very good experience. I would recommend Bowen Scarff ford to my friends.Every one was very friendly and helpful.Don Johnson

jim123

Mar 14, 2016

Parker Scarff was my service representative. He did an outstanding job. He was very helpful, every step of the way. Stella, the shuttle driver, was also very pleasant in her job.

gary

Mar 11, 2016

this survey is not user friendly. Text is not clear on what is being requested i.e. Title. ?Staff was outstanding.

AB

Mar 10, 2016

I did a lot of research prior to coming into the dealership; and after driving several F150's when I drove my F150 XLT, I knew it was the truck for me. I just love my F150.

Nick & Kim

Mar 9, 2016

They all worked hard to get us into the car we wanted.

Deb

Mar 9, 2016

The salesman was knowledgeable about the vehicle and took the time to make sure I knew how to operate some of the special features of the car before I left.

JB

Mar 9, 2016

My husband and I were in the market for either an Edge or Explorer. After comparing those to the last 2015 Lincoln MKX on the lot we knew that's what we had to have. Randy Good did a great job in helping to make the buying experience enjoyable. The whole transaction went very smoothly and we love our new car. We have bought most of our cars through the years from Bowen Scarff Ford and will continue in the future to do the same.

joywarren

Mar 8, 2016

It started very confusing as I had called to get an appointment for an oil change for my 2015 Lincoln MKZ. I was told that I didn't need an appointment which I thought was strange. They told me to come in. So my husband and I did and went to service dept. Then I was told to go to Quick lube so after having to back out and move over there I was told I had a 2 hour wait. Called my husband who was in your showroom and he said to come back over and we were going to get to the bottom of this. He talked with the Lincoln sales manager who was awesome and he agreed with us that he didn't like the run around we were getting. He personally went to the Lincoln service manager and she got us right in and she gave us her card so I can call her to get in rather than getting the whole run around. As it was they found a recall and fixed that as well. I knew that I needed an appointment but for some reason they wouldn't make one.

travhome

Feb 29, 2016

We recently purchased a used vehicle at this location. Initially when you arrive at a dealership, you are usually pressured right away, that was not the case here. They were very easy going and checked in with me to see if I needed help and then let me browse. Once i had a question I talked with the sales staff. They helped me lock in a great deal on a used vehicle. There were some things to be taken care of after purchasing the vehicle so it was on me to reach back out to them. After a short period of time, I reached out to get the remaining items taken care of, and the sales person we had worked with was no longer with the company. It had appeared that the items we had in mind had fallen off the radar. The used car manager stepped in and took care of everything for us. Our vehicle was involved in 2 accidents delaying the items that Bowen was still going to take care of, so I thought well they have probably forgotten by now. I called and scheduled the appointment a few months later and they remembered everything perfectly, got my car in, even took care of an oil change for us as well. I would highly recommend this location for future business and have spread the good word. Absolutely amazing service

Kenelson

Feb 28, 2016

Thank you for what you do, everyone was helpful, fast service. Car cleaned and washed.They set up the appointment and followed up with calls. Verizon happy with the whole team.Want my business to model of your service.

Bob Craven

Feb 26, 2016

Have dealt with this dealership for more than 30 years, and have known this salesperson for more than 20 years. It is always a pleasure to deal with Bowen Scarff Ford for either sales and/or service, and this time was no exception.

LA Burwell

Feb 18, 2016

Alicia and ladies at the front desk were very accomdating and took the time to troubleshoot a situation and solved the problem quickly. I really appreciated that! Thank you

Escape Owner

Feb 17, 2016

Setting up an appointment was easy and the shuttle service was a great extra. Sharon answered all my questions, and the work was excellent as usual.

Jeremy

Feb 17, 2016

I have had my cars service several times at Bowen Scarf Ford and have always been satisfied with the service.

Terril (Joe) Stout

Feb 13, 2016

Bowen Scarff has been taking care of what few problems I have with my 2001 F350 diesel for a number of years. Service has always been good, and my service advisor Sharon Adams has always been great to work with!

dave q

Feb 8, 2016

We have purchased several automobiles from this dealership and have always been met withprofessional courtesy and is always a pleasure to do business here. Dave Q

Spencer

Feb 8, 2016

They had the best price online for the specific car I wanted even though it was $500 more than the price listed on the ad including the factory rebate but I needed a car. Bent didn't try to pressure me into something more expensive or told me what I "needed" and the Scarff family gave me a second example of how buying a car should be. Pass on the expensive GAP and get it from your insurance if available though..

Jaynel1973

Feb 7, 2016

I always have a quality experience when dealing with this company. When getting my car serviced, Monica was a true professional. She really knows her trade. When dealing with customers, She has the perfect blend of assertiveness & kindness. My car was fixed properly, & I am grateful for that. In this busy world, where time is money,It really makes a difference to only have to visit one time, & get err done. No hassles. I would definitely recommend Bowen scarf ford to my friends/family.

Coleman Joel Ross, Jr.

Feb 7, 2016

I bought my 2014 Focus Titanium new, in January, 2015. It now has 25,000 miles driven.Once before, I had an annoying little noise and a vibration, both of which were found and fixed under warranty. The problem was a loose wiring harness behind the glove box; and, the engine vibrated as if one of the cylinders was misfiring. The cause of the engine vibration was slightly out-of-alignment engine mounts. And the wiring harness was insulated and re-attached. Great job.On this current visit, there was a similar little noise (buzz) coming from the vicinity of driver's side of the dashboard. They found two sources of noise, a loose wiring harness, and also the battery holder in the engine compartment.I am so accustomed to dealerships telling me, in essence, "Oh, that's just the way these cars are, and there's nothing we can do about it." I almost expect that type of non-response, until now.Bowen Scarff Ford goes out of its way to listen to me, and sleuth out the problem, and most importantly, they fix it! Some people would consider these problems minor, and would ignore them. However, they drove me crazy because I drive my cars A LOT. So Thank You, Monica and Bowen Scarff Ford for taking such good care of me and my car. Five Star Review *****

westcoatlm

Jan 30, 2016

My first experience with the Service department was excellent! I will definitely to back to this dealership for service on my Ford Edge. Thank you!

F250

Jan 26, 2016

Hassle free, friendly crew. I hate goin into car dealers due to the hassle. This experience was great, test drove the vehicle I went to see. Came back to the office an we made the deal.

Circus

Jan 23, 2016

Complete incompetence as a dealership. I bought a 2015 used Ford here and all went well until they drove it to the pick-up location after we finished signing documents. They then told me the car was broken (rain sensor for wipers) and I could not take it. They made me drive my trade-in home; which I no longer legally owned.Horrible communication skills throughout the entire sales department; like a horrible circus act. I get home with my new vehicle after two days and do a few checks; one being tire pressure. I find a nail in the rear tire and 20psi in it. So they were worried about a rain sensor for intermittent wipers but not a critically low tire with a nail in it. Im done with this circus act of a business and I hope this helps others in the future.

NandV

Jan 22, 2016

We got exactly what we wanted - a fair price while being treated with courtesy and respect. They offered a below invoice "no dicker" price, with a positive last minute surprise (Ford factory rebate), that was passed on to us. We highly recommend Ron Olson, He's a golden rule kind of salesman.

Abf1aw_hall

Jan 22, 2016

Absolutely the easiest and quickest vehicle purchase I have ever made. I would definitely recommend Bowen-Scarff Ford to anyone looking to buy a vehicle at a reasonable price! Will definitely be the first stop when I purchase my next new vehicle.

Maker1ce

Jan 19, 2016

Great car buying experience, Tom Keefe was easy to work with. Car pricing was clear and fair, they answered all the questions I had honestly and researched the questions I had that they didn't have an answer to right away. Financing department was just as easy to work with and worked very hard to find us the best fit.

ConnieD

Jan 9, 2016

Everyone we dealt with was friendly. After a long reasearch process prior to entering the dealership, we knew pretty much what we wanted. No one tried pressuring us into purchasing more than we had prepared to spend. It took a couple of days for me to find the just right car for me, and the salesman Tom Keefe, was patient and responsive to my questions.

New Car Buyer

Jan 9, 2016

Year-end pricing brought us to Bowen Scarff to purchase our new Edge. Everyone at the dealer were friendly, professional and very helpful in our decision between new or used and between the Edge and an Explorer.

Nigel Waterton

Jan 6, 2016

great experience, no hassle or sales pitches, felt and acted professionally

NormAndTia

Jan 1, 2016

This was a purchase of a 2016 Ford Explorer. It was a two-day process and all steps along the way were completely easily and stress-free. We have been a Bowen-Scarff Ford customer since 1996 and highly recommend them to anyone wanting to work with professional and customer-oriented team members.

MMJank

Dec 31, 2015

Everyone was so welcoming and friendly. They did not push me to do anything that I was not willing to do. Tom Keefe was very easy to talk to and helped me get my everything set up in my car. I am very satisfied and happy with my purchase.

isaiahs2014

Dec 26, 2015

I had an incredible car-buying experience with Bowen Scarff Ford Lincoln. Every team member provided me exceptional customer service. I expressed interest in a vehicle online and the Internet team, Brent and Jessica quickly contacted me, provided me additional pictures of the vehicle, and followed up with me after purchasing. My salesman, Anthony Soto was the ultimate professional. He highlighted the great features, touched on some down falls, and talked about how it compared to similar vehicles. Best of all, he didn't pressure me to buy, just a good dude trying to get me into a vehicle I loved. The sales manager, Gerry Pickens quickly and thoroughly broke down my trade in value and vehicle price. He was personable and didn't try to hassle me to work in a price range I couldn't afford. This team cares about their customers. I couldn't have asked for better service.

Isaiahs2014

Dec 26, 2015

I had an incredible car-buying experience with Bowen Scarff Ford Lincoln. Every team member provided me exceptional customer service. I expressed interest in a vehicle online and the Internet team, Brent and Jessica quickly contacted me, provided me additional pictures of the vehicle, and followed up with me after purchasing. My salesman, Anthony Soto was the ultimate professional. He highlighted the great features, touched on some down falls, and talked about how it compared to similar vehicles. Best of all, he didn't pressure me to buy, just a good dude trying to get me into a vehicle I loved. The sales manager, Gerry Pickens quickly and thoroughly broke down my trade in value and vehicle price. He was personable and didn't try to hassle me to work in a price range I couldn't afford. This team cares about their customers. I couldn't have asked for better service.

mastjp

Dec 23, 2015

We came to Bowen Scarff looking for a good used car to replace our 2003 Explorer. Tom Keefe understood our situation and found us a nice 2011 Escape which met our needs very well. Tom was very courteous and knowledgeable. We felt no pressure anytime during the process of buying the car. Laura Coburn helped us through the financial part of the transaction and was also extremely courteous and helpful

Chris_K_SEA

Dec 21, 2015

Bought a 2015 Ford Escape SE 4WD in Dec. 2015. Salesman Brent Schwartznau was honest and transparent with information, and is easy to communicate with. Sales manager Gerry Pickens, internet manager Anthony Soto, and finance manager Laurie all made the process simple and quick. Would definitely buy another car from Bowen Scarff!

Sara

Dec 20, 2015

All of the staff were very helpful and did an excellent job

Gary Johnson

Dec 19, 2015

This was a pleasant and timely experience to explain away the function of the tire pressure warning icon and a chance to sample initial oil change/service protocol.

Peggy B.

Dec 18, 2015

Car would not start. Had it towed in with no appointment. Their shuttle service gave me ride to work. Alecia, my service advisor called me a couple hours or so later with a diagnosis. Their shuttle service picked me up from work & brought me back to the shop to pick my car up. I did not expect this since I did not have an appointment. My car wash washed & vacuumed. Everyone I came in contact with was so pleasant & courteous. Very happy customer!!

Steve

Dec 14, 2015

Everyone is very friendly and helpful, thank you for the great service, will return

H R Hall

Dec 13, 2015

Randy Good was great! This was a pain-free new car purchase experience. I would definitely work with Randy again in the future for the purchase of a Ford or Lincoln vehicle.

Bobby Orr

Dec 12, 2015

I came in to the dealership with the goal of finding a good used car. Not knowing exactly what I was looking for, Tom took the time to test drive a few different models and show me the pros and cons of each car. In the end we landed on the Ford Fusion which turned out to be the perfect car for me. The actual process of purchasing the car was made simple, the price was right, my trade price was great! and the financing was handled by another man named Tom who made that step easy as well.Job well done by the two Tom's!!

Richbald

Dec 11, 2015

I never really want to go to the service department, but when I do they make it as painless as they can. Good people and good work.

Trev

Dec 11, 2015

Background: We recently bought a used 2008 Kia Sadona Minivan, fully equipped, 42,000 miles for $10,000 at Bowen Scarff Ford. KBB had suggested retail at around $9,250 and NADA had the price at $10,750. We found the van on our banks car buying service site.I gave them 1 star because the car itself was well prepared to be resold, it seems they did everything short of certifying it (as they are not a Kia dealership) to prepare the car for resell. I gave them the second star because the store itself was quite nice, it had good sitting areas to spend time at while waiting and the low level support staff were all very friendly. However, the sales desks did feel kind of in the open and I didn't really appreciate that.Now for why they didn't get the other three stars. First, I docked them 1.5 stars for their gimmicky "No Dicker Sticker" policy. They don't bug on their prices AT ALL. They claim they, "try to give you the lowest price possible, have done it for 20+ years, true no hassle car buying experience." Well, that is fine if your customer holds a certain perspective that car sales people can be truly trying to help their customers and are actually capable of cutting their margins so far that the customer will get the best price period. I don't hold that view. I feel that all car dealerships are truly in it for the money, they care very little for the customer (why would they?!), and they are always trying to turn as big a profit as possible. Thus, I go into car buying assuming negotiation is on the table, despite any guarantee the dealership is making because I assume their profit margins are set higher then they need to be to turn a decent profit. Don't get me wrong, do I feel I got a good price on this vehicle? Yes. Do I feel I got a fair price? Maybe, I am not actually sure yet. Do I feel I got the BEST price possible? Absolutely not. And by the way, all I was trying to negotiate for was $500 off the sticker price.I docked them another star for the sales person. We worked with two people, first I won't name because I didn't like him, and the second was Rick Cuddie, he was quite likable. Now, the first guy got them docked because I felt he was the epitome of an annoying sales person, constantly being amazed at all the cool features of the van and commenting on them, trying to act like we were old friends and he was doing me a solid, and generally not giving me enough room. Most disturbing part, he tried to assume he knew my own personal situation and why I make the decisions I make, that made me feel quite uncomfortable. I like to make my own opinions and discover the vehicle for myself. If I have questions I will ask them. Also, he tried to give us information on a vehicle he was not familiar with (because we bought a used Kia at a Ford dealership) and some of that information was false (like about the transferability of the warranty).Finally, I docked them another star for their financing. We financed a significant amount of this vehicle and had a good loan from our bank. Bowen Scarff wanted to run our credit (which is excellent mind you) and get us a better deal (you know, since they couldn't bug on the sticker price and all). What was the deal they got us? A whole 0.01% less than the loan from our bank. So what did we do with that? We turned around and got our bank to drop their rate and went with our bank because we know, love and trust our bank. I couldn't say any of those things about this dealership so why would I finance with them?!In the end, would I buy another vehicle from them? Yes, but only if I found it online, loved everything about it, was ABSOLUTELY okay with the price shown, test drove it and it was exactly as I expected it to be, and did no financial dealing with them. Would I recommend them to a family member or friend? Absolutely not. Mind you, this is only for used cars, I suspect buying a new car from them would be different, and likely better.

Karl petterson

Dec 11, 2015

Excellent service. Will not hesitate to patronize service dept in the future.

Mark

Dec 8, 2015

Everything from scheduling the appointment to actually having service was exceptional. In fact, I had to wait for the car. They said it would be two hours. Actually, they completed it in one hour! Great people!

Bruce Denend

Dec 7, 2015

I was, once again, very please with my service. It is always a pleasure to bring my vehicle in to Bowen Scarff for it's service needs.

Sandy

Dec 6, 2015

On the whole I was very happy to do business with Bowen Scarff Ford Lincoln. I approached then through the AARP set price plan that they advertised, so I went there knowing what to expect. My representative was very friendly and when he did not know the answers he went to his higher ups and I respect that. They went above and beyond to find me financing, as I have been in a short sale situation for the last 2 years and that had hurt my credit. The interest rate was just what I wanted and they did make a few other concessions to help me out. They did not offer me a good value for my trade-in, so I chose to keep that one and use it for work. They did then help me to find a shipper and had my car sent to me in New Mexico where I work part-time. I did find that after I had signed on the dotted line, that my representative was not very attentive to me anymore. I do admit that he did seem to be very busy with many customers. I would recommend this company to do business with, no matter what your needs. I got a used vehicle.

Ray Greene

Dec 5, 2015

An excellent buying experience working with Bowen Scarff salesman Randy Good, and Tom the sales document and finance manager The new vehicle was speedily prepared for delivery as was the purchase paperwork. No pressure, no hassling or confusion with the pricing of our trade in vehicle, or with the new XLT F150 we bought. Just an all around pleasant experience.

James

Dec 4, 2015

As always, the service was performed in a timely manner at a fair price. Excellent service folks who know what they are doing and they are honest .about items which need service/ repair.

Kay Cook

Dec 4, 2015

The service tech on my car came in on a day off to finish up my car. I really appreciated his extra effort, he made a difference for me!

clwestern

Nov 26, 2015

I would definitely purchase a car from Bowen Scarff Ford again. They were quick to respond to my inquiry on prices, but not pushy. I worked with Brent, who was great. I received a fair price for the explorer I was purchasing, along with a fair trade in. No surprises when I arrived to purchase the vehicle. When I arrived, I was in and out within 45 minutes with a new car. My experience in the past was that it took a good portion of the day to purchase a car, but because Brent was up front on the car purchase, payments, financing, etc through email, as well he knew I wanted to be in and out quickly, it went so much faster. A+++

Karen & Mike

Nov 22, 2015

Our sales representative, Brent Schwartznau, was persistent in finding us exactly the car we wanted, with all the features important to us. Arranging shipment to and from Alaska for our new Ford Edge and our trade-in Escape Hybrid was complex to say the least, but was handled professionally. Our trade-in in still in transit on the AML barge, but we expect that this transaction will go as smoothly as the purchase and delivery of the new car went. Great car, salesman & dealership. We will recommend Bowen Scarff Ford Lincoln to our Alaskan colleagues, clients, and friends.

Dale

Sep 18, 2015

I have had my two ford trucks serviced at Bowen Scarff for the last few years and the service has been great. So when I started thinking about trading my truck in for a new version I went there first. I am sure glad I did. From the moment I contacted them and Brent Schwartznau replied the service was excellent. Brent walked me through the lot and reviewed all of the F150's on the lot. None were what I wanted but it gave me the opportunity to see different options. He never pressured me to purchase on of their vehicle. I had specific requirements so he searched and searched, found some but could not get them so continued to look. Brent kept me in the loop all the way. When we found my truck the final process of paperwork was quick and efficient. Outside of talking to Brent I only other person I met with was Laura the finance manager and she was great also. I would recommend Bowen Scarff to everyone. They are my Ford dealership for life. You guys rock......thanks and my 2015 F150 is awesome.

HappyCamper

Sep 16, 2015

I was originally contacted by their website coordinator (Sharon , I believe) for a test drive of the car I was interested in from their online site. The person whom I was to meet was not there (I had to switch the original appt time) so I was referred to Ron Olson. Ron was very cordial and I explained that there was one vehicle I wanted to see but was open to other options. Much to my delight, the first car I had my eye on was as clean and luxurious as I had hoped! The test ride sealed the deal (I had done previous surfing online for the reliability & retail value of this car and proved to be worthy). I finalized the paperwork the same day (the accountant, I'm sorry but forgot "her" name) was very thorough and even got me another .5% off of my loan because she saw that I was a member of the same bank loan they made for me!!! I came in the next morning to make a down payment and (Ron had arranged to pick me up at home) to drive my new Used Car home. Later that day, I had an "engine light display" to signal there was a problem with the vehicle so I immediately brought it back. Ron arranged their used car mechanic to look into it and it turned out to be an air circulation hose not reattached when they replaced the air filter earlier. That was a sigh of relief in that it wasn't a serious problem. Unfortunately, the "engine light display" happened a 2nd time and again brought the car in. Ron greeted me and was apologetic while being expedient in getting the car fixed. I was off and driving away before you could wink an eye. Needless to say, Bowen Scarffs' service and reputation is intact and very professional!

Betrayed

Aug 26, 2015

Bought a Certified Ford F150,Ford Motor Company would not have Certified this truck.It was Certified by the Used Car Manager.Needs extensive Repairs,plus parts are missing. just in cosmetic repairs the bill came to $1389.49.this is Honesty?believed what was told by the Dealership,until had Vehicle Inspected.Now Ford is Deciding what is covered by Warranty.Other wise am stuck with many problems. do not get rushed into buying without doing complete inspection of what you are buying.Finance,make sure you read everything until you sign.

bobd

Aug 20, 2015

Great dealership and the "No Dicker Sticker" is the way to go. Best deals and no hassles. My sales associate, Brent Schwartrznau is a really nice guy and goes the extra mile to make the deal happen. I purchased a new Escape last year and just bought a new Mustang GT. The Ford quality is really awesome and I look forward to driving these cars for a long time. I recommend the dealership and Brent to anyone looking for a new Ford.

Sue

Jul 15, 2015

The whole process was easy and basically pain-free. From finding the car online to driving away with it was only a couple days, and that was only because we were not able to get to the dealership right away. They held the car for us, and once we got there, we were out of there in less than 2 hours. Rick Ricker was our sales person, and he was amazing... thank you Rick and Bowen Scarff!!

Lincoln Lover

Jul 1, 2015

We recently were in the market for a new 2015 Lincoln MKC and found one on Bowen Scarff's site, although pictures were forthcoming, I proceeded to contact their sales department, at which Brent Schwartznau was my sales contact and he provided me the answers I required, as it had just come into their facility and had not yet had pictures uploaded up to their website. He explained the features and was highly informative. We reside way up north and we did not want to make a wasted trip, so upon inquiring about the vehicle, Brent gladly and quickly provided all the needed information and pictures of the vehicle to make allow us to make an educated decision to travel to Kent, Wa. We scheduled an appointment with Brent to look at the vehicle as soon as possible, especially after Brett told me that the interior was gorgeous on the phone, but even moreso in person. He had the vehicle washed, made sure it had the PDI performed and filled the tank with gas. Wow! Customer Service overload! Price was great and the drive was well worth the effort. I can only higly recommend that if you are looking for a vehicle and desire to be treated with honesty and integrity, go to Bowen Scarff and seek Brent. Stellar consultant. Very straight up person. You can deal with complete confidence.

Ell Aych

Jun 20, 2015

I bought my first new car here and was very happy with every part of my experience. While shopping for a car I went to nearly 10 dealerships (including 4 Ford) and found Ken Mathison to be the most helpful and least pushy (that is, not pushy at all) unlike some other sales folk I met.I did a lot of research and had some very specific needs, but Ken helped me find exactly what I was looking for and even had it sparkling and ready for me on the "red carpet" when I went to pick it up. Even Tom in financing was great: he offered all the extra things he is supposed to offer and moved on when I declined them. He didn't try to talk me into anything I didn't want or do any of the things I've heard usually happens when buying a new car. I chose the Ford because it best suited my needs and I chose to buy from Bowen Scarff because they treated me with respect and kindness.

Ell Aych

Jun 20, 2015

I bought my first new car here and was very happy with every part of my experience. While shopping for a car I went to nearly 10 dealerships (including 4 Ford) and found Ken Mathison to be the most helpful and least pushy (that is, not pushy at all) unlike some other sales folk I met. I did a lot of research and had some very specific needs, but Ken helped me find exactly what I was looking for and even had it sparkling and ready for me on the "red carpet" when I went to pick it up. Even Tom in financing was great: he offered all the extra things he is supposed to offer and moved on when I declined them. He didn't try to talk me into anything I didn't want or do any of the things I've heard usually happens when buying a new car. I chose the Ford because it best suited my needs and I chose to buy from Bowen Scarff because they treated me with respect and kindness.

Big Husky Fan

Jun 15, 2015

Most pleasant car buying experience I've ever had. No high-pressure atmosphere. Our salesman, Tim, was very helpful, very informative, and truly was interested in helping us find the right vehicle for us.

Cynthia Winn

Jun 9, 2015

Great experience. Very fair. Enjoyed working with Brent

Ford Fusion Hybrid Titanium 2015

May 28, 2015

Mr. Ken Mathison assisted us in our purchase, he was helpful, efficient, and followed up with us a couple of days later. I have to say that this was one of the most pleasant car purchasing experiences I've had, simply because the salesperson was helpful but not intrusive. Will definitely look there again when the time comes to purchase the next car.

Chris

Apr 30, 2015

A very nice bunch there. Thanks to Ron especially!

Brian McInnes

Apr 23, 2015

It is unlikely I will ever buy a new car anywhere but Bowen Scarrf again. The experience was amazing! I worked with Randy Good and had the best experience buying a car you can imagine. I had to pinch myself to see if I was dreaming. Shopping for and buying a vehicle can be so frustrating as most dealerships always seem to have an "agenda" that is anything but serving the customer. Not at Bowen Scarff. The price is transparent and they are very fair with trade-in value so expectations are easy to set and are met. Thanks for a great experience Randy and Bowen Scarff!

VadimO

Apr 14, 2015

This is my second Mustang purchase from Bowen Scarff and I am a happy customer yet again. The process is fast and painless they the staff is very accommodating. Ken placed my factory order and got me a great deal on my car, very please with the whole experience. Will definitely come back for my further vehicle needs!

Corey and Molly Aten

Apr 14, 2015

My husband and I have been looking for a second car. Before going to Bowen Scarff we have been to a couple others and walked out. When we walked into Bowen it was a breath of fresh air. We worked with Rick Rickler and we couldn't have asked for a better sales person. This is a no pressure no back and forth kind of place. Rick was extremely helpful, kind, and made everything so easy for us. It took us a total of 3 hours to find a car and get thru financing. If it was a typical car dealership you would be there all day. They stand by their no dickering motto and love that. We found a great car for a great price and to top it off Rick made sure it had new tires put on it. Thank you Rick for making this purchase so easy for us and for making it a fun experience instead of stressful. This will be our dealership from here on out. We had our 2 small kids with us and they were also treated great. Rick gave them candy, they had a t.v. to put cartoons on and they also had games to keep the little ones busy. I will definitely recommend this place to anyone looking for a car.

j2thel

Apr 12, 2015

I'll keep this short and sweet. After visiting several dealerships I decided to purchase my new car through Bowen Ford because unlike every other dealership I was treated like a human not a potential sale. If you are looking to buy your next car, I suggest you go see Nigel at Bowen Ford. He was extremely helpful and answered all of my questions without pressure to buy!

Gail

Mar 21, 2015

I always dread going car shopping due to the unrelenting high pressure sales tactics. But that is not the case at Bowen Scarff. They have a wonderful staff of knowledgeable and courteous sales people that bend over backwards to make sure you get the right car for you not for their sales quota. Our salesman was Tom Keefe and he couldn't have been more helpful or patient with us. This dealership is also the "No Dicker Sticker" dealership. What you see on the window sticker is what you pay and it usually includes many discounts.

stagra

Mar 17, 2015

The GOOD:- Low-pressure pricing and sales approach- Vehicle delivered on time and in excellent condition- Friendly helpful staff members (but not management)The BAD:I wish I could end the review with those compliments, but the low rating results from managements poor attitude and responsiveness in addressing a relatively minor issue: Two days after taking possession of my Escape, I noticed that the nav system maps were not the latest available (new maps had been available for more than 3 months). I brought it to the attention of my sales associate, who referred me to the sales manager, who referred me to the service manager, who was unavailable and was to call me back. After 3 days I called the sales manager again and left a voicemail indicating the service manager never called me. After 4 more days with no response (7 total), I called again and was able to finally get through to him. I attempted to convince him that my NEW car with a NEW nav system should absolutely come with current maps. He stuck with an I just resell what I get argument, dismissing my concern. Had the vehicle sale depended on it, Im certain he would have been more imaginative in resolving the issue. He again transferred me to the service manager, who was still unavailable and again never called me back.After 3 more days (10 in all), I gave up on Bowen Scarff and contacted Ford Customer Service directly. A manager called me back promptly, immediately recognized my concern as valid, and within 2 hours had arranged to have the nav update added under my vehicle warrantee. Kudos to Ford Customer Service not so much for the dealerships management. What shabby treatment for a first time new Ford owner! How can I possibly recommend Bowen Scarff to friends and family after such poor behavior from both Sales and Service management? They should take a tip from Ford Customer Service, and even from their own staff when it comes to how to treat new owners.

Kent Commuter

Mar 8, 2015

We bought a C-Max to replace our old car and it was a very easy and hassle free experience. We got exactly what we wanted at a great deal. Ken Mathison was our sales consultant and he was very friendly and helpful.

opprechs

Mar 3, 2015

I recently purchased a used vehicle at Bowen Scarff Ford. Tom Keefe was the sales consultant that helped me find the right car for my needs. He was so helpful and knowledgeable. I felt very comfortable from the moment he shook my hand. I will recommend him to all my friends and coworkers.

Marilyn S.

Feb 22, 2015

I had a great buying experience at Bowen Scarff Ford Lincoln and will buy my next car there too.

Jimmy B

Feb 17, 2015

One low price, no high pressure sales people, nice showroom and plenty of stock to choose from. We have been buying all of our Fords (about 12 of them) from Bowen Scarff for about 20 years. I won't even visit another Ford dealer. Bowen Scarff is that good.

Jim and Alice M.

Feb 11, 2015

We purchased a truck from Steve Lawrence who was excellent to work with, we kept in touch with each other periodically by email till we were ready to buy. One of the easiest purchase of a vehicle ever, never ever did we feel any pressure and we were able to take our time to look and think things over without ever feeling hurried or pressured. Everything went very smooth and quick. We are Very happy with our purchase and the customer service That Steve L. gave to us, Everyone down at Bowen Scarff was extremely helpful and friendly and very professional...

Marilyn Stephens

Feb 7, 2015

I bought my Lincoln at Bowen Scarff Ford and it was a great experience from start to finish. I would definitely buy my next card here.

JGrafe

Feb 3, 2015

stopped into the dealership to look at a couple trucks and ended up getting exactly what we wanted. Rick Cuddie was our sales consultant. honestly without Rick's no pressure and giving us every bit of information possible about options available for what we were looking for we wouldn't of bought a truck that day. Rick was incredible to work with but that isn't saying that we didn't receive great attention from all we encountered at the dealership. since we purchased the truck about a month ago we have received several messages and emails from Rick asking us how things are going and if we have any questions to call him. usually when you walk away from a dealership you feel like they got what the wanted and done with you.. not here at Bowen Scarff, Rick was great to deal with prior to the sale and continues still. thanks Rick for everything. Joel and Kathy

Dak RT

Jan 31, 2015

This the third used car purchase over the years and have the experience very easy. No pressure.

Jennifer D.

Jan 24, 2015

We live 2+ hours away from Kent, WA. After trying to buy an F-150 locally and having no luck, I found a truck at Bowen Scarff Ford. I called and spoke to Randy Good. I provided him information on our trades and told him we would be over in four days to do the deal. When we arrived, the truck was better than advertised. Our trades were evaluated and we had a deal in less than an hour! While the truck was being detailed and filled with gas, we did the financing and were on the road home in our new truck! I would not hesitate to buy from Randy at Bowen Scarff again and highly recommend him to everyone looking to buy a vehicle!

Roger_O

Jan 10, 2015

I've been buying cars from dealerships for 20+ years. This was most pleasant car experience ever. Nigel, the salesman who assisted me in purchasing my '15 Ford Escape was a total professional in every way. He was very knowledge about the car and the car business. He made sure all of my questions were answered. There were no games and he honored the price we discussed over the phone, unlike the other dealerships I went to before visiting Bowen Scarff. I didn't feel pressured in any way. Even though I was pre approved for the loan at my credit union, the finance woman was able to get me an amazing rate to go along with the amazing price. Even more amazing was I was in and out of Bowen Scarff with my new car in about two hours, start to finish.

KayTee

Jan 7, 2015

This was our third vehicle purchase from Bowen Scarff Ford Lincoln. The process from beginning to end was quick and uncomplicated. On this particular occasion, I made an internet inquiry and Randy Good contacted me quickly. We made an appointment to test drive a vehicle and ask questions. Randy is very knowledgeable and personable. When we made the purchase, the entire process was completed in a short time frame with no pressure to purchase extras. We tend to keep our vehicles for the long term, but when we are ready for another one, we will return.

Judy R

Jan 4, 2015

Couldn't have been happier with this experience of buying a car. Tim Zetterwall showed me each car I wanted to look at and explained info on each one. He had so much knowledge on operating the different features. He was very clear in explaining the cars, the financing process, the history of the company. There were a number of year end discounts that he explained so well. Tim has a passion for his work and is both funny and respectful to his customer. Even though Bowen Scarff is out of our way I was very glad to have purchased my Ford Escape here. Sincerely Judy Ritchie

StevenUW

Jan 1, 2015

Set up an appointment with Tom Keefe at Bowen Scarff and I'm so glad that I did. The buying experience was so stress free, there was no dickering of the prices and no hard sell tactics. After doing months of research on the 2015 Mustang GT and the prices one should pay I noticed that this dealership not only had the most competitive prices in the area, but also nationwide. When researching where to buy a car this dealership constantly had people online recommending them and now I can add my experience as well. They've got a customer for life!

Ledingham's

Dec 30, 2014

Ken M. was super friendly and helpful. The car buying experience was not stressful. We stopped at one dealer prior and we were swarmed as soon as we got out of our car. At Bowen, they give you time to look around before approaching you. Everyone was friendly and knowledgeable.

sakatoshi

Dec 26, 2014

What can I say, purchased two cars in one year from BSF. They are the best dealership I've dealt with. They don't pressure you into buying, they follow through on their commitments, they are friendly and courteous. The finance process was pain free and fast, no wasting my time trying to sell me add ons like other dealerships.I recommend BSF to all of my friends and family.

Coop

Dec 20, 2014

Second purchase from Bowen Scarff and Randy Good; outstanding experience all around. Randy hasn't lost a bit of his personality and customer focus since I first dealt with him some years ago. Buying a car/truck isn't my favorite thing to do, but Randy's experience, knowledge, and ability to make a prospective buyer feel comfortable make Bowen Scarff the absolute top of the list of dealerships I have ever dealt with.

Mizzle51

Nov 21, 2014

Had a deposit down while waiting for a new 2015 Mustang GT to be ordered from the factory. Great experience with Brent, no pressure into buying something now vs what I wanted. Took Costco discount and applied rebates to car without issue.Would buy from again and highly recommended.

JEFF_SLOAN

Nov 18, 2014

There was a clerical issue with my title on the truck I bought there and they have been great about working on my behalf to get it fixed. I would recommend them.

Joe

Jul 30, 2014

We were looking to get my daughter into a newer car but couldn't afford new. We looked at Cars.com and found a nice car at Bowen-Scarff. Although it wasn't a Ford they provided great support during the buying process and when we noticed a part was not working correctly. The very next day they said come back and we will take care of it. They did and with class. I will definitely think of them when looking for my next purchase.

rhondaruu

Jul 14, 2014

I have to say the customer service and prompt attention I received at Bowen Scarff was Class Act. My salesman, Tom Keefe was the best. Answered all my questions, was patient, very helpful and extremely knowledgeable . I didn't have to spend all day waiting on paperwork and finalizing the deal, it was surprisingly quick and easy....Not to mention the great deal. I would recommend Tom to anyone looking to purchase a new or used car. It was a great first time, new car buying experience.

Doug123456

Jun 30, 2014

I did a lot of research with multiple Ford dealerships and found that Bowen Scarff's "No Dicker" price was by far the lowest available.The staff are clearly knowledgeable and apply absolutely no pressure making the car buying experience very enjoyableMy sales rep Tom Keefe worked very hard to find me the right car at the lowest price and top trade in value.This is the 3rd car I purchased from Bowen Scarff and will purchase from them again as well as recommend them to everyone

rachelraine

Jun 16, 2014

I had an awesome experience at Bowen Scarff Ford with Tom Keefe. As a first time buyer, most sales people did not take me seriously but Tom made sure to take care of me. He was kind and helpful at every level. He made the experience fast and easy for me. He even came in on his day off to help me buy a car. I will definitely tell my family and friends to go to Bowen Scarff. Thanks, Tom!

uniongap

Jun 13, 2014

I bought my Lincoln here and the experience was excellent. I recommend them.

sarahsl8

Apr 27, 2014

I was led to your dealership by the internet ad, but purchased my new Ford because of Tom. I felt no pressure to do more than I was comfortable with and was impressed by his product knowledge. He made the whole process easy and free from intimidation. I would be happy to refer Tom and the dealership in the future.

Russ1234

Mar 29, 2014

We purchased a new 2014 Lincoln MKZ from Tom Keefe at Bowen Scarf Lincoln in Kent, This was with out a doubt the most non-stressfull car purchase we have ever had !! Friendly and very knowledgeable of their product, Tom and Bryan worked very very hard for us to make us very happy with our purchase and help us to decide weather to order a car or get the one car on the lot that was exactly what we wanted. Carrie the auto writer was super friendly and personable it felt like we had known her for years. Pebbles and I will be telling everbody we know about Bowen Scarf Lincoln and their awesome staff and unbeatable prices !!!! RUSS and Pebbles Ryckman.

sladely

Jan 25, 2014

I had been looking at the Ford Fusion Hybrid for over 10 weeks. I decided to stop by my local dealership, Bowen Scarff, and look at the Fusion. Tom Keefe greeted me and right from the start was at ease. No pressure, he answered all of my questions and offered alternatives to some options that were not available on the lot. I decided to pull the trigger and the buying process was quick, and efficient. A couple of days later when I was able to detail the outside of my new car, I noticed a scratch on the passenger door, I called Tom and he asked me to bring it down. When I arrived Tom was on the phone, but the sales manager Brian greeted me and took a look at the scratch and he took care of it himself. Great customer service. I would definitely recommend Bowen Scarff. Thank you!Shawn Ladely

Gracie2308

Jan 20, 2014

We had a great experience! I like how they didn't pressure us into anything. We were able to test drive the cars on our own without the pressure of the salesman coming with us. I would definately recommend this dealership to others.

lan83

Jan 15, 2014

Tom was great. No pressure, friendly, and knowledgeable. The dealership as a whole was also great dealing with. Felt at home and not pressured to make a decision. Highly recommend!

JulieLofink

Dec 31, 2013

We purchased a beautiful 2014 Escape from Tim Zetterwall. I can't say enough about Tim!! On my first visit to the dealership I told Tim I was doing some research on cars and was just looking that day. Tim knew there was not going to be a sale that day, but it did not keep him from spending close to two hours with me, taking me on a test drive, answering my questions and providing me with lots of information about the rebates that could help bring the final price of the car down. Tim was incredibly pleasant and accommodating. I HATE car shopping...the whole dang experience! Car salesman feel so predatory and it feels like you can't believe anything that comes out of their mouths! Tim actually made the whole experience enjoyable though! I never felt pressured, or like he was trying to fool me or take advantage of me because I'm a woman and was there without my husband. I visited other dealers afterwards to look at other models, and I could not get out of those places fast enough!! My thanks to Tim for providing my family with an awesome car buying experience! You were the reason we returned to Bowen Scarff instead of visiting other Ford dealerships in the area. You made sure we received every possible rebate and offer possible, and you got us top dollar for our trade in. And to Tom in finance, thanks for not being pushy with the extended warranty's. You provided the information, we passed, and you moved on. I hate high pressure sales tactics and was dreading that part of the paper signing. There were no issues though, which only made an awesome car buying experience that much better! Thanks, Tom!!Put simply, if you come to this dealership you will not be subject to the high pressure, slimy tactics you will encounter other places. I trust Tim and Bowen Scarff Ford, and they will certainly see my business again in the future!

Husky83

Nov 24, 2013

Excellent overall experience in purchasing a new Fusion Hybrid Energi from Bowen Scarff Ford. Tim was very knowledgeable on the vehicle and in evaluating all the options for the vehicle. This our second vehicle we have purchased from Bowen Scarff and will definitively be back for future vehicle purchases.

grampydoc

Nov 2, 2013

Having looked for Ford Focus(s) at other dealers, I was surprised to find a different atmosphere at Bowen Scarff Ford. Instead of the usual high pressure sales appeal, I found Tom Keefe, one of the salesmen there, who was a pleasure to work with. He answered my questions, helped us find the car we wanted, and made our purchase both easy and satisfying. Thanks, Tom, for your help!

Philip

Sep 24, 2013

I like the clearly marked prices and the salesman's knowledge about this particular car

BjornNordquist

Sep 23, 2013

I really enjoyed my car buying experience with Ken an Bowen Scarff Ford. He was communicative, honest and knowledgeable. I felt no pressure at any point. What I did feel was that Ken wanted to take good care of me. He did a great job of answering questions and offering to be available after the sale. He was up to date on the car's intricate details and made sure I understood all the in's and out's. He didn't feel like a salesman but rather a trusted advisor. Thanks Ken. Kari in finance was great too. No pressure and very helpful in finding us the right combination to meet our needs. I was highly recommend Ken and Kari and Bowen Scarff Ford.

WayneFSchulz

Aug 28, 2013

Tom Keefe made it so easy and he was very thorough in making sure I fully understood the product (MKZ Hybrid) that I was considering. I'm also dealing with Monica in your service department on bringing my 2005 Aviator service and repairs up to date as I plan to keep it awhile. I truly appreciate the simplicity of your sales process as I'm a very busy person and don't have the time to go through a lengthy sales process. The new Lincoln I purchased has been flawless so far and has hit the fuel economy marks that were expected (currently a whopping 39.7 MPG average!), so I'm exceptionally pleased.I'm looking forward to a great relationship with your dealership over the coming years and wouldn't hesitate to recommend Tom or Monica to my friends, family and business associates. My company has a fleet of vehicles (currently Toyota Camry's), but I truly think they would strongly consider changing to the new Ford Focus Hybrid as I'll be turning in fuel receipts that are less than half of what I've been doing with my Aviator. It simply will make great business sense to them when these Toyota's are ready to be retired. Tom, please take some time to come to Valley Freightliner and I'll introduce you to my sales and general manager so that they have a contact to go to in the future when they're ready to purchase more vehicles.In closing, it's been a great pleasure to deal with Bowen-Scarff Ford/Lincoln.Wayne Schulz253-905-1768

kbuiten

Aug 4, 2013

Our first experience with buying a personal vehicle was so great thanks to the friendly and informative service at Bowen Scarff Ford. Hugh answered all our questions and went above and beyond by finding the perfect vehicle for us with the exact options we wanted. He was easy to work with and kept in good contact with us so we always felt "in the loop."

ladsero

Jul 30, 2013

Bowen Scarff Ford has the best staff, all friendly and helpful. I never felt pressured and after researching different cars and prices I got the best deal by far from this dealership. It was a great place to buy a car!

mnjeff

Jul 27, 2013

This was the quickest, easiest car purchase ever. Excellent price with no haggling! Friendly, helpful customer service. Thanks, Tom Keefe, for a great new car and car-buying experience! We will definitely return for any future car buying.

frank9876

Jul 21, 2013

I felt from the first time I step on the lot there was no pressure they let us look around and when we had questions we found some one to help us. They were very helpfull. I showed up looking for one type of car and the salesman informed me of the features the car had to offer (trunk space batteries) it would not work for are family so he showed us another car to us and it was perfect the whole family loves it. I spent no more then 2 hrs on the lot from the first time showing up and driving off with a new car

girltwins

Jul 16, 2013

Awesome salesman. Let us decide what we wanted not pushy or rude. Very professional. Prices are Awesome. I got the truck I wanted in the price range I was looking for.

Dave & Mary

Jul 10, 2013

The guys at Bowen Scharff went out of their way to accomodate us! We are from Oregon and it is a 3.5 to 4 hour drive to Kent under normal circumstances! Well due to traffic hiccups it took us 5 we got to the dealership on a Sunday after 5pm and there were still 4 guys waiting for us! They were awesome! We went through all of the paper work and for both the purchase and our trade-in quickly and were on the road home within the hour! We got an excellent deal on a new 2012 F350 (it only had 38 miles on it) and an excellent value for our trade-in (twice what the local Ford dealer wanted to give us)!! We would definatley make the drive again and will be telling people what a good deal we got and what an Awesome group of guys we dealt with! Thank you Randy Good and Todd Buttram for making this such an excellent experience!!

DanielleWarf

Jun 30, 2013

No negotiation was needed, I felt no pressure to buy, I purchased my car hassle free. I like how Tom showed me all my features of my car so I felt comfortable. I love my new Ford Focus!!!

SweepT

Jun 28, 2013

-------------SUMMARY:-------------Avoid Bowen Scarff Ford Lincoln for your next used car purchase unless you are perfectly happy with the advertised sales price. The used car I wanted to purchase was priced too high, but they refused to negotiate a different price, claiming that this was the purpose of their "No Dicker Sticker" price tag on every car. Hopefully this review will save you the time I lost driving down to the dealership to test drive a car only to find out their "No Dicker Sticker" is simply meant to dicker you into thinking you are getting a great deal without the need to negotiate a lower price. Don't fall for it...go somewhere else where you can work with the salesperson to arrive at a price you are both happy with. Overall, it was a two-star bad experience for me. I wasted a bunch of time chasing after a car that I knew was priced above retail, like every dealer does, only to find that Bowen Scarff Ford is not willing to work with their customers to arrive at a final sale price. I wouldn't even have thought to ask about this when I called ahead to schedule the test drive. -------------DETAILS:-------------I visited Bowen Scarff Ford in Kent to check out a used car they had for sale. The test drive went fine, the car was in good condition - definitely some normal wear and tear, some scrapes, scratches, and nicks on the exterior, but nothing out of the ordinary. It felt good during the test drive and I was ready to make an offer.From looking at Kelly Blue Book, The "No Dicker Sticker" price Bowen Scarff Ford set for this car was about $2,000 above the suggested private party list price, and $500 above the suggested dealer list price. The dealer list price from KBB accounts for dealer fees and profits and assumes the car is in "excellent" condition - no nicks, scratches, scrapes, perfect mechanical condition, etc. (the car was not in "excellent" condition). Both prices are defined as starting points for negotiating with a seller. Edmunds and ClearBook showed even bigger price discrepancies than KBB. Needless to say, I felt their price for this car was too high.I sat down with the salesperson and asked if we could talk about the price. He took all my info down to show me the final "no dicker sticker" price with taxes+fees. I talked about the prices mentioned on KBB, Clearbook, and Edmunds to see if we could meet somewhere in the middle and he told me it was impossible to lower the price, even by $1 - that's what the "no dicker sticker" is about... I was shocked. He and the General Sales Manager showed me some printouts with similar cars listed for similar prices at other dealerships to help justify their price. Of course, these were all *retail prices* - starting points for negotiation - and unfortunately, Bowen Scarff Ford was not willing to arrive at a *sale price* with me.In the end, I cannot recommend Bowen Scarff Ford for a used car purchase unless the price you see is the exact price you are willing to pay. I have never seen that at a dealership before, even those advertising fair price programs like the No Dicker Sticker. Just avoid them altogether for your next used car purchase.**EDIT: To respond to the dealer's response: NADA is a Washington lobby dedicated to promoting the interests of car dealers - not the interests of the buyer. Case in point - KBB was the highest of the 3 pricing sites and NADA was $1500 above KBB. The condition of the car was good enough to make an offer, but "exceptionally good" is an overstatement. The ABS light was on during the test drive...not to mention the nicks and scratches, all of which would preclude the car from being in Excellent condition required for the retail price listed on any of the pricing sites. In the end, Tom told me you could not lower the price by even a dollar, and the price included a $150 "negotiable documentation fee"... Tom also told me every single one of your reviews on this site are 5 stars. Not true. It is great that people have been happy with your service, you wouldn't be in business otherwise. They may not have been aware of the dickering involved in coming up with the price on the no dicker stickers at Bowen Scarff Ford. This is certainly not the first time a customer has commented about this.

saramc

Jun 25, 2013

The Bowen Scarff brothers are completely awesome- all their dealerships...My family has purchased cars from all Bowen Scarff dealerships- and they hire exceptional sales people- in particular Tom Keefe who despite my own personal issues, anxiety and reservations- worked with me to purchase my first new vehicle at the age of 45!! There was no pressure, he was extremely well informed about vehicles and financing and went WAY out of his way to make this transition very smooth. I hate buying a new or used car!! It always totally stresses me out!!! I had been looking for the last month and had kept in touch with Mike and Mark Scarff re my search for a new or used vehicle. They never forgot about me, kept contacting me with updates on possible used vehicles or other car options that were showing up at the dealership. When I arrived at the dealership (on a rare day off) I was going to wait to see Mark...A very helpful gentleman named Tom Keefe tried to help us kill time and totally listened to what I was looking for, discussed options (not dead ends) with me and honestly enlightened myself and my mom about the idea of financing a new vehicle (considering all my unique circumstances) they additionally were very diplomatic with my trade in car etc... I learned a great deal...I am a hospice visiting nurse and having a well running and economical vehicle makes such a difference! I hope anyone else looking for a new or used vehicle has this great experience as I did with Tom Keefe and Bowen Scarff....I cant say enough good things about it.....Sara

Monique520

Jun 25, 2013

You hear the ads and question whether they are true, "Home of the no dicker sticker." I am as skeptical as anyone else who has had a terrible experience buying a new car. You question whether you should buy new or certified used, whether you are paying to much from what others are paying for the model of car you want.After experiencing 2 hours of a horrible experience earlier in the day at a Tacoma dealership, my wife and I were discussing maybe we should check out the web and buy a car online. I said I hear they have a dealership in Kent that we shouldn't have any issues. Less than 30 minutes after meeting Tom Keefe, we were purchasing a new car for the price we expected to pay. The dealership is truly "Home of the no dicker sticker," we will purchase our next truck from Bowen Scarff-Kent.

peloquin19

Jun 23, 2013

I have nothing but good things to say about this place. I first inquired online about the price and selection of the Focus ST's, and within 5 minutes I had an automated response, and 5 minutes after that, I had a personal response and buying options from Hugh Monahan. He was incredibly quick to respond, his answers were succinct and informative, and he was very personable.I work graveyard shift, so any time I need to get something done (like buy a car!), it means I'm staying up well past when I should be sleeping. It was preferable to me to be able to complete the process in one day, and they came through. Hugh transferred the car I wanted up from Olympia that same afternoon! That was HUGE! Also, I traded in my '06 Mazda 3, and they were very fair with the trade in pricing. That also influenced my decision to go ahead with the deal. I didn't NEED a car, but with the price I got for my current car, and the financing/price I got on the new one, it was an easy choice.

BrentJaye

Jun 21, 2013

Wow, who would have thought you'd find a transparency and super friendly folks to help. This is definitely the place to buy your next car.

DennisRue

Jun 17, 2013

AFTER BUYING MY LAST THREE CARS at A DEALER WHERE I LIVE (PUYALLUP) AND GETTING HOSED BY THEM I LISTENED TO A FRIEND'S RECOMMENDATION AND WENT TO BOWEN SCARRF. THE NO DICKER STICKER IS FOR REAL AND NOT JUST AN ADVERTISING GIMMICK. IF YOU SEE A CAR ON THEIR WEB SITE, THEY ACTUALLY HAVE THE CAR AT THE PRICE SHOWN. UNLIKE KORUM HYUNDAI WHO TRIES TO CHARGE A PREMIUM OVER INVOICE AND WANTS TO STIFF YOU ON YOUR TRADE IN. WHAT A REFRESHING EXPERIENCE IT WAS TO DEAL WITH HUGH MONAHAN. HE IS A TRUE PROFESSIONAL.DENNIS RUE

Ken and Kelli

Jun 14, 2013

In May we contacted Bowen Scarff Ford about purchasing a 2013 Explorer. The no dicker sticker made the buying process the easiest we have done in 35 years of car buying. They also do honor Costco Car buying program and lowered the car price even more. On top of this I was able to use a Ford discount coupon for an additional 750.00 off. We saved over 8000.00 off MSRP. I was able to get a very good value for my trade in. This was by far the easiest sale I have ever had to deal with. Randy Good was the sales person. Randy took the time to explain features on the "My Ford Touch" and assist us in quickly setting up our cell phone and address book online. An awesome gentleman who treated us extremely well. Thank you all, Ken and Kelli Welsh

Tuckr2

Jun 13, 2013

In May we contacted Bowen Scarff Ford about purchasing a 2013 Explorer. The no dicker sticker made the buying process the easiest we have done in 35 years of car buying. They also do honor Costco Car buying program and lowered the car price even more. On top of this I was able to use a Ford discount coupon for an additional 750.00 off. We saved over 8000.00 off MSRP. I was able to get a very good value for my trade in.This was by far the easiest sale I have ever had to deal with. Randy Good was the sales person. Randy took the time to explain features on the "My Ford Touch" and assist us in quickly setting up our cell phone and address book online. An awesome gentleman who treated us extremely well. Thank you all,Ken and Kelli Welsh

ajk_

Jun 9, 2013

I went there a total of 6 times.Tom was very helpful each time going over the details (multiple times)there were no :no annoying phone callno high pressure sales tactic.definitely recommend Bowen/Scarff

Boyntar75

May 29, 2013

Without a doubt the most hassle free car experience I have ever had. Tom was fantastic, and I will recommend both him and this dealership to my friends and colleagues .

bills63

Mar 5, 2013

Tom Keefe and Brian Camp at Bowen Scarff Ford made the entire new car buying experience the best that we have encountered. They were extremely professional and customer oriented as we went from deciding on a model, through the ordering process, and finally, at the delivery of our Fusion Hybrid. With the no dicker approach to the price and the attitude of all the people with whom we dealt at this dealership, we always felt that we were in good hands and that they were commited to making sure that we got the best deal available.

Bill and Carol

Mar 5, 2013

The whole car buying experience at Bowen Scarff Ford, from shopping to delivery was the best that we have ever had. Tom and Brian were extremely professional and customer oriented, making sure we were informed as we tried to decide on a model and never pressuring us. And, the bottom line pricing, clearly shown on their No Dicker Sticker, proved to be the best that we encountered and let us feel that we were being very well treated. We keep our cars for a long time, but if we decide to buy a second one in the near future, we will return to Bowen Scarff.

Gary

Feb 20, 2013

Buying a car from Bowen Scarff was easy and I never felt like I was being pressured to do anything. We went out into the lot and found the car I wanted. Tom, Sales Agent, guided me through the process and I got approved over the phone by my Credit Union at the same time. The people at Bowen Scarff are dedicated to making the customer happy.

STANG69

Feb 17, 2013

Bowen Scarff Ford and Dan Foward are great to buy from. Dan makes it easy to buy, no presser to buy. Second buy from Dan, nineth from Bowen Scarff Ford. We had a nail in the tire the next day. They bought a new tire and put it on. Thanks Dan

darrellak

Feb 16, 2013

bought a vehicle from 1200 miles away . without a hitch everything was as good as one could expect in any transaction. all that was agreed to was delivered. everything that was asked for by myself was completed and set up for me. Thankyou to the sales representatives and the administration department for their promp and precise work.

Mary Maxon, long time Escape owner

Feb 14, 2013

I have never purchased a pre-owned car from a dealer so went with some dread based on previous years experience of new car purchases. This was so easy! I had already researched the car so knew history and realistic price. And now I have a 2008 Ford Escape with new tires and battery. The car is in excellent condition and the paperwork went smoothly. Thank you for a truly positive experience.

DJWenatchee

Feb 13, 2013

Arranged purchase mostly through email and the buying process could not have been easier. Really enjoyed the staff and the great price I received on my vehicle without having to haggle. I drove 150 miles out of my way and I do not regret it.

Soniya86

Feb 13, 2013

I was shopping for a Hummer and I got one from Bowen Scarff at a good price. The buying experience was hassle free and I wanted some time to make a payment. They put the car on hold for a good 15 days for me. They were great in communication, gave details clearly and helped me in every way they could. I'll definitely recommend them to a friend.

dkholiday12

Feb 6, 2013

straight shooters. was up front with all the costs in the purchase price. had to travel by air 1200 miles to pick up the vehicle. went off without a hitch. everything from vehicle being ready to papers set for signatures highlighted and only a couple of minutes to complete. Thankyou to the staff of bowen scarff rord and a special thanks to rick cudie for all his help and what seemed to be always undivided attention. details were great Thankyou Rick

Greg P

Jan 31, 2013

I had been shopping around online for a new Focus as I wanted something small and economical to get me around town. I found a black 2013 Focus on their website at a great price that was right in line with my research on pricing for a new 2013 model. I inquired if it was still available and they quickly got back to me that it was so I went down there that afternoon and took it for a test drive. It was a great car and I was quickly sold on it. I already came pre-approved for financing and had some money to put down so Hugh Monahan quickly and easily walked my wife and I through the buying process with no hassles at all. In no time at all we were good to go and we drove off in our new Focus. I would highly recommend Bowen Scarff for your next Ford.

Eli H.

Jan 30, 2013

This was an in and out deal for me. The whole process was great and easy.

Matt Hibler

Jan 25, 2013

When Ford declined the bailout money in 2009, my opinion of the brand went up by leaps and bounds. When I went to Bowen Scarff Ford Lincoln, I was impressed by the low key sales approach from Steve Lawrance. While I did not buy that day, my opinion of the brand and the dealership made me come back the next day. Steve and Brian gave me a great tour of my 2009 F-150's technological features. Having the technology introduced to me by someone who knew their way around it was a great help. In addition to being great salespeople, I also found out they have great taste in music.

silkweaver

Jan 21, 2013

We started taking our Lincoln Navigator to this dealership about 30-40 minutes drive from our house, rather than the Bellevue Ford-Lincoln which is only 10 min away. What a difference! They are pleasant to deal with, do what they say they're going to do, keep in contact, give us choices... everything you want from a service department.

Car Nut

Jan 17, 2013

I just picked up a 2013 Ford Fusion Titanium in silver. I can't imagine how the transaction could have been any easier. As a total car dork I had really studied up on the car I wanted and what transaction I was willing to do. My usual local dealership, Ford of Kirkland, didn't have the chosen option group that I wanted. I asked if they could track one down, but they just wanted me to sell my (needed) trade, order one, and wait. Bowen Scarff had one close but was AWD. Hugh Monahan took the time to track my car down from another dealer and called me back w/in 20 minutes. We came to terms over the phone (assuming no surprises on my trade - fine with me) and I headed down from Redmond to do the deal. I own a small machine shop and time is extremely valuable. There were no games, or dinkin' around - just filling out paperwork as fast as possible. Even the brief meeting w/F&I went great. Previous experience rates just below a root canal. She knew I was pressed for time. I just put my hand on that big stack 'o paper (extended warranty, pre-paid maintenance, etc.) and said "this is all the stuff I don't want." No worries. We just signed the rest of the package and contract. Start-to-finish was about an hour and 15 minutes. They even did the title transfer (to them) of my trade on- line while I was there. My daughter has just graduated college and is in the long, grinding process of getting hired w/the Feds. Once officially hired, my first call is going to be to Hugh to put my daughter in a new Focus.I gave 5 stars across the board except service - have yet to have anything done.

breta000

Jan 11, 2013

After some internet homework I went to see Rick Ricker, Used Car Sales. We test drove a 2004 Colorado, and I bought it. This was a No-Dicker-Sticker/As-is vehicle. My internet research indicated the posted price was quite fair, and I appreciate the streamlined sales process this provides...none of that running back & forth to the manager's office with different versions of payment plans. The nice lady in the Credit department submitted a loan request to BECU for me, which passed. Rick made sure the cabin Fan rheostat was repaired for me, too. I was a little freaked-out when the engine light came-on, after driving less than 10 miles, but a phone call later I was back at the dealership where Spike made arrangements to have Service check-out the issue. They went above/beyond by taking the vehicle to the Chevy dealer for a small repair, providing & providing me a loaner car! I am a very happy Customer!

Ahhhunt

Jan 10, 2013

Excellent experience and good value. I will definitely be a repeat customer. Thank you. They have done an awsome job before and after the sale.

tomscia

Jan 8, 2013

Ken Mathison in sales and Tom Buttram in finance were both great to work with. My expectations were very much exceeded. A great deal on the new MKZ and really nice people. It was well worth the 167 mile drive each way from Happy Valley, Oregon.

Oregon Tom

Jan 8, 2013

Ken Mathison in sales and Tom Buttram in finance were both great to work with. My expectations were very much exceeded. A great deal on the new MKZ and really nice people. It was well worth the 167 mile drive each way from Happy Valley, Oregon.

TOMMYTRUCKER

Jan 4, 2013

We've purchased 6 new vihicles from Bowen Scarff Ford over the years. Every purchase from the same saleman. They make buying a new vihicle as easy as it gets. It's why we keep coming back.

baker

Jan 2, 2013

We did a lot of research on the Internet and do not like purchasing from car dealerships. Rick Cuddie at Bowen emailed us back right away with information on the cars we were interested in and a couple of other ideas. then he was ready for us when we arrived at the dealership. He was very helpful, professional and put absolutely no pressure on us. The whole process was stress free. Thanks Rick!

akhbach

Dec 29, 2012

Right before Christmas my husband and I happened to be looking for a car. We had our eye on a hybrid Lincoln MKZ and found the one we wanted in Spokane Wa, miles away from our home in Oregon. We began looking around for closer dealerships to see if we could find the right color and style we wanted. That's when we met Hugh Monahan from Bowen Scaff. Hugh was so easy to work with. We made all the arrangements over the phone. It was the easiest car purchase I ever made. He offered to bring the car from Spokane for us to Kent, Wa where his dealership is and which would be an easier drive for us from Oregon. We drove up on Dec 23 late in the afternooon, signed papers and drove off. We got a car for Christmas!Thank you!!Anne

mngdolan

Sep 15, 2012

I have a 2006 F350 with 53000 miles on it. I took it in for service because my check engine light would come on periodically when towing. I also had an oil change and had them rotate my tires. After driving the truck to attempt to get the light to come on, I was notified that the service tech refused to drive the truck again, stating it was too dangerous. He said whenever he would go over 40 mph the front of the truck would shake so bad he felt he was going to crash. Please note I had never had that problem. I asked them to diagnose the front end issue, at a cost, of course. I was told that, basically, all the front end components would need to be replaced, at a cost of almost $1500. I decided to see if I could find another repair shop that would do the work a little cheaper. When I picked up the truck, sure enough, there was a terrible shimmy in front end when going over 40. I took the truck in to another mechanic who stated there was absolutely nothing wronge with the truck. The only problem was a bad tire. I replaced all 4 tires and the shimmy dissapeared. The mechanic made a point of telling me that whomever told me that there was a problem with the front end had flat out lied. He did not know who I had taken the vehicle in to previously. I sent an email to the service manager detailing what happened and never heard back. I filed a complaint with the BBB and never heard back from the dealership. I even filed a complaint with Ford corporate and still didn't hear back from Bowen Scarff. They made if very apparent they do not care for the customer, especially when they can't rip them off. I am and will continue to tell everyone I know DO NOT give them any business.

warady

Sep 9, 2012

Just got a 2008 Malibu from Hugh today. Originally went there for an Accord but changed our minds when we compared the cars. We drove to Kent from N. Seattle b/c all of their cars were priced competitively with similar cars on craigslist and local dealers. Hugh was very candid with all info, and helped us get a good price (confirmed by 2 other dealers) on our trade-in and a better rate on the loan. The whole process was smooth and laid back. We took a while to think it over after the test drive so by the time we finished the paperwork it was almost an hour past their closing time but no one rushed us at all. Great customer service.

agnome

Aug 15, 2012

Went to go look at 3 cars they had advertised, primarily because we were looking for a car dealer close to our home. These cars were and still are advertised here on cars.com and on their website in their "inventory" amazingly when we got there to look at them, amazingly they had all been sold just that day. Yeah I believe that. The salesman was even quite rude about it and suggested that other dealers would probably have more in-stock.

beachbum

Jun 1, 2012

We have been buying from Bowen Scarff Ford for 20 years and in the last 6 weeks we purchased two new vehicles. We now live 3 hours away but it is worth the drive to have the no hassle car buying experience. Both vehicles were ready and waiting for us to drive off the lot. Working with Randy and the staff makes buying a car there a pleasure.

mikeintheshop

May 16, 2012

We found our 2008 Edge online. Called them and was put in touch Mel. He said the car was still on the lot, we were on our way (about a hours drive so he asked for our phn number in case the car sold before we got there). We got there did a walk around, and Mel handed us the keys. Came back, he asked us we had any questions, was knowledgable about the vehicle. I asked if there was wiggle room in the price he mentioned the no dicker sticker & non-commission basis. The price was only $1000 over KBB and had about $3000 in options not taken into account by KBB. It was a no brainer. He drew up the paper work, we had pre-approved financing, and drove off in about a hour with a new car. I have bought many cars, both new and used, this was by far the easiest and lowest stress car purchase I have ever experienced. Excellent deal on the car, no back an forth to a sales manager a dozen times on price. No sales pitch. Not at all the standard 'used car salesman' high pressure standard. I loved doing business with these guys and Mel was stellar. The longest wait was for the finance guy to have sign the paperwork, he had a couple other people ahead of us, but took about 10 minutes once we got in there. Bowen Scarf seems to be doing it right!!! I would most definitely go see them again if they had the car I was looking for. I might even just start with them.

z5np6c

May 15, 2012

I was buying a new car in a new area. I researched the dealership ratings besides the cars and decided to call Bowen Scarff. Randy Good answered my call and handled it professionally and politely. I later visited the dealership and tried to different models of Ford Edge. Randy patiently described the differences and answered my questions. He was at the same time professional and a pleasant person to talk to. When I couldn't make my decision he did not try to push me into a purchase. I discussed my options with my family and came back the next day after work. Despite working from the early morning Randy was waiting for me. We went over the options and differences one more time. We finished the paperwork efficiently including a call to my insurance. Randy kept good on his promise to find a competitive loan with my desired interest rate and time period. While I do have a good credit history and could secure a loan anywhere, it was nice to see a seller fulfilling their promise. After that I worked on my finances with Tom, who was also very professional, polite, and explained the options patiently without trying to push me into unnecessary additional expenses. When the deal was closed, Randy stayed with me through a call to my insurance to make sure my new vehicle is added to my policy. Then he helped me by driving my car while I was driving a rental to return it. When I returned the rental car, I drove Randy back to the dealership and only then we both left home. It was well after 9 PM. I would recommend Bowen Scarff and Randy Good to anyone looking to purchase a car and be treated professionally and courteously.

markymarc66

May 9, 2012

Excellent Dealership! I went to a few other Ford dealers around the area, and none could compare. Ron Olson was my main salesman, and he worked hard to get me into the "Mustang" that I wanted. However, I must also mention Brian Camp. It turns out that Brian is an SVT trained service technician, and has his own Mustang. All of the questions I had, he had the answers for.....Definitely cinched the deal for me.No "Buyer's Remorse" here!Marc McNett

Dan in MT

May 9, 2012

F-350 Super Duty truck configured with a v-10 engine, super cab and long box are very hard to find. I had been shopping online for about three months when I found one at Bowen Scarff in Kent WA on Cars.com. Rick Ricker responded immediately to my inquiry and later that week I was on a 500 mile road trip from Montana to Kent WA. Great service, no high pressure sales tactics and friendly staff sum up my experience.

Coffee godfather

Apr 25, 2012

On 4/14 we purchased another vehicle from Mel Harn at Bowen Scarff Ford. Over the last 10 years our family has returned to him for new vehicles. He has always been honest and gave us the real informaion we wanted with no high pressure. The entire experience including test drive and financing was 3 hours and we were able to drive away in a great 2012 Certified Per-Owned Ford Escape. This dealership has earned our trust.

linsmith

Apr 9, 2012

We were new customers to Bowen Scarff Ford in 2007, when we bought a new Mustang GT/CS. Since then, we have purchased three new trucks. Hugh Monahan has always given us a price thousands below any other dealership we've checked out. He also works hard to find special Ford offers to subtract from his original quote. That's why it pays to travel a few hours when buying a car or truck. Hugh makes the whole process easy and quick, yet he spends as much time as you need to get you oriented on the electronics and other features of your new car. After delivery, if you have any problems or can't negotiate the computer, just call him. The entire staff at Bowen Scarff is relaxed and friendly; I highly recommend you check out the dealership in Kent, WA.

Warren larer

Apr 4, 2012

Brian Camp made this a great new car buying experience. He was informative, answer all our questions and was not pushy. I loved the no "Dicker sticker", all new car dealerships should operate this way,maybe not, I would rather stick with Bowen Scraff Ford. My wife said "It was our best time buying a new car. We are enjoying our new Focus and would recomend Brian and Bowen Scraff Ford to all our freinds. I look foward to using your service department. I know it will give us great customer service.Thanks Brian,Warren & Laurie Larer

tim p zetterwall

Apr 3, 2012

Rick is a great no pressure salesman, that takes the time to answer your questions or gets the answers. Bought a F-250 that was fantastic. Rick is so honest I would leave my wallet with him! Bowen Scarff is a great dealership.

Gentle Essence

Mar 13, 2012

I live quite a ways from Bowen Scarff in Kent, Wa. The hour and a half trip there was well worth it. I drove away with the car I had been searching for for the past 2 years! And at a price that didn't break the bank. Professional, down to earth salespeople. Never any pressure to buy. Thank you for a great experience!

Pam McCain

Feb 24, 2012

I have never had an opportunity to write a review before but we have always had a great experience at Bowen Scarff Ford in Kent, Wa. Yes we are repeat customers but they would not have had our business in this "internet saavy" world unless they "earned" it. Their pricing was great, rebates offered were commensurate with other dealers but I was in and out of the dealership in 1 hour with my new car being delivered the next day! I will always feel confident working with Bowen Scarff Ford! I have had other repair work done at the dealership as well and have been treated fairly and expertly....

Kphyatt

Jan 2, 2012

1/2/11My husband and I went in today to test drive a new (2012) F-150. We called ahead to get the truck ready. When we arrived, it was ready! Mel was quick to get paperwork for us to drive (5 minutes?) and my husband was happy. Mel, was professional, easy-going and extremely comfortable to talk to. Loved the truck, but the no-dicker-sticker threw us for a loop (we were ready to dicker ;), as well as our trade-in value was less than expected. That said, nobody (all sales staff in the showroom) came on strong at all - everyone there was cordial and friendly. We will be back and we will ask for Mel!

dmarie22

Nov 2, 2011

This is the second time I have purchased a new vehicle from Bowen-Scarff Ford. I would only do business with Randy Good. Easy to talk with and very quick in processing the paperwork for both new vehicles......best new car experience (and this is my 11th new Ford) I have ever had. Instead of the dreary and painful 4 hour ordeal, we were out of there in just over an hour.

SUNSTAR

Oct 30, 2011

Scarff Ford is a great place to buy a vehicle- there was none of the silly baloney that I found at other dealerships, they were very nice and straight with me and gave me a good deal on my trade-in and my purchase. I also like that they are a local, family business and will be there for years to come for service. And I absolutely LOVE my brand new 2011 Ranger!

wetterwashington

Oct 20, 2011

Consider the number of positive reviews for this dealer. There is a reason, they are as honest as a dealer can be. That is not to say they will not try to sell you things you don't need or want. But they don't try to take when they do

Jetson

Oct 19, 2011

Drove four hours to purchase a vehicle from this dealership. They were very honest, helpful and pleasant to deal with. Would highly recommend to anyone wanting a great experience buying a used or new car!

Diane

Oct 18, 2011

I researched which dealer I would use after a month of researching which luxury hybrid I wanted to purchase. I was pleasantly surprised to see that Bowen Scarff Ford was now selling Lincolns. My husband and I had purchased a few Fords from them over the years and found them to be fair and straight forward. I visited them, drove the car that I was interested in and then purchased it. I received a fair offer for my trade without going back and forth. I highly recommend Bowen Scarff Ford Lincoln

duramax

Oct 13, 2011

Rick Cuddie is a great salesman. He made my shopping and purchasing experience worth the drive from Oregon.

random1

Oct 13, 2011

Great experience. the no dicker sticker is a fact. got a great trade in walked out with a new truck.

Julie

Oct 8, 2011

My husband and I have always trusted Bowen Scarff Ford in Kent for our vehicle purchases. We like the no dicker sticker and ease of which it makes the purchase. The salesmen are always very respectable and helpful with the whole process. We recently bought a used BMW and love it. Randy Good was our salesman. We have bought both new cars and used cars from them and they are always the first place we think of when considering a vehicle purchase.

mikes

Sep 26, 2011

Bought a Ford for my son who lives in Renton. I live in San Jose. Great sales department. Price was best in the area. Easy to work with. Even took my son home after he returned a rental car.

Dennis in Auburn

Sep 26, 2011

Randy Good was my salesman, along with his Megan Dickson his sales General Manager, made my buying experience such a pleasure. I was treated with respect and taken care of on every aspect of the sale. I highly recommend Bowen Scarff Ford in Kent.

Trinadawn

Sep 25, 2011

Steve was great. No pressure what-so-ever. Thorough, fast and professional all the way around. I'd also like to mention that both my husband and I notices the cleanliness of the entire delerahip. We will use Scarff Ford again, and recommend them to friends and family.

Jarhead

Sep 25, 2011

I flew in from a neighboring state,(Idaho) to buy a very lightly used truck, sight unseen. I reviewed the information on line, and actually put a deposit down on the vehicle, trusting Bowen Scarff's reputation, longevity, and other reviews. Mel, in sales picked me up at the airport, in "my truck". It was truly as advertised. Paperwork went smoothly, after ironing out the tax issue for licensing in another state. This was no big deal and got corrected on the spot. The only thing that could have been done better, was detailing on the truck. Little things were missed, like cup holders, and other areas that typically get overlooked. Overall, though, I would not hesitate to make the trip again, for the right vehicle at the right price. Thanks, Jamie

baildaily

Sep 22, 2011

Loved the procedure, no pressure at all from the salesman, he was very knowledgeable and helpful. This is the third vehicle I have bought there, of course I will go back for the fourth.

Jayster

Sep 17, 2011

Very easy used car buy! I bought a Ford Escape XLT with the great help of Ron Wright and Mel Harn, I wanted dark blue, with all power. I asked Ron if he had any, and he found one. Runs and Drives perfectly! When Ron says it is a good use car, its a good used car! Even came with a Kenwood stereo that kicks!

Jayster

Sep 16, 2011

I am very happy with my Ford Escape! Ron Wright your long time employee helped me with my used car purchase. Your mechanic, and my friend, my Escape is perfect! Thank You, Jay

karenanderson

Sep 11, 2011

My recent purchase of a 2012 Ford Focus Titanium was the first car I purchased without my husband's assistance. I was very pleased with Brian's assistance - which was no pressure. In fact, I think I sold him on the car during my test drive! Brian was able to obtain a better interest rate on my financing than my credit union. I am a very happy Bowen Scarff customer!

Newyorkd

Sep 9, 2011

I just bought a 2008 F-150 Harley Davidson 105th yr anniversary truck and I love it!! Bill Kastner and Spike Addis provided over the top customer support and worked very hard to make my dream truck a reality. They offered a fair trade in price for my vehicle and got me a better than expected finance rate from my credit union. I couldn't be happier and there is definitely no next day buyer remorse!! This is my 2nd vehicle purchased from Bowen Scarff and I love this dealership. I've been to many in my day but this is the only one I would write a review for. Thank you guys!!

Michael

Sep 3, 2011

The folks at Bowen Scarff Ford really made me feel at ease with the whole search/buying experience. No pressure! The price is fair market and that's it! Pete Anderson was especially great about finding the exact vehicle fit for my needs. Nice to find people like Pete in this business. I plan on servicing the vehicle here just from the purchase experience.

Shawnna

Aug 20, 2011

Buyer beware!!! This car dealer does not stand behind the used vehicle they sell.I bought a used 2006 Ford F350 truck to tow my travel trailer. Test drive was OK but when I got the truck home and hooked up my trailer, there was a very loud rattle that only happened with the trailer connected. It turned out the truck had an after market exhaust - which wasn't disclosed in the sale - and needed to be repaired. Also, the rear brakes started smoking.I had the repairs done by my trusted mechanic shop - Central Avenue Automotive - and asked for reimbursement of $1,371. They wouldn't even cover the cost of repairs for work that should have been done prior to selling the vehicle.

jaysonstevens

Aug 18, 2011

We just wanted to thank Dan Forward and Bowen Scarf for the best car buying experiance that our company has ever had. Our company has purchased many trucks and vehicles over the past six years and working with Dan has been a great experiance. Thanks again, We will be backJayson, Tacoma.

arevu4u

Aug 7, 2011

This is the way buying a car should be!! No hassles, no haggling, no arguing, no being worked over. They provide the best prices around without having to negotiate with them. What a great concept! This is the 4th vehicle I have bought from Bowen Scarff Ford. Finance is a breeze, with all of the options being offered but absolutely no pressure to purchase anything extra. All in all, a friendly and very professional way of doing business. You will never be attacked by salesman trying to open your door and introduce themselves to you before you can even get parked! You know what I mean, I'm sure we've all experienced that at other dealerships! SO, Bowen Scarff Ford....you rate a '10' in my book! What a refreshing purchase experience! All in all, we spent less than an hour there 'til we drove away in our new (used) rig! We love it!! Special thanks to Mel our salesman. Hardworker and just as polite as can be.Jeff in Kent

CAP321

Jul 25, 2011

I've purchased a number of new vehicles over the years, and I've always felt "worked over" at some point in the transaction, but that simply wasn't the case at Bowen Scarff. Great price and incentives; generous deal on my trade-in. Really and excellent experience. Thanks, guys!

Ford Guy

Jul 24, 2011

We traded in two vehicles to purchase a Ford Escape. We love the Escape, and we get 32 mpg on the freeway. We have always been happy with the service at Bowen Scarff, the employees are friendly and courteous. We have purchased several new vehicles from Bowen Scarff. Will buy future cars there.

Jay from Auburn

Jul 24, 2011

I love going to a place where employees dont fight for commissions or having to haggle for the best price. The price is the price and have never seen there price beat. This is my 3rd car my wife and I have purchased here and all my family are loyal customers. Wouldnt purchase a car anywhere else!!

Essayist

Jul 23, 2011

We have always supported our local businesses in Kent. So when we shopped for a new car, we went to our local Ford dealership and we were not disappointed. We are very satisfied with the service and vehicle we purchased. The only thing we have reservations about is the accuracy and currency of the maps supplied by the navigation system. The maps in the Kent area are not up to date at all, and we hope that the mapping company will provide up-to-date information to its Ford customers.

pofenloch

Jul 23, 2011

I recently purchased a vehicle at Bowen Scarff. I was very pleased with the whole experience. Very professional, courteous, and knowledgable staff. They made the whole process very easy and enjoyable. My salesman was Mel Harn.

Jen Crickett

Jul 22, 2011

We live in Queen Anne but went to Bowen Scarff Ford, and feel great about the drive. They were one of the dealerships that worked with the Costco Auto Program, and we couldn't be happier. Brian Camp was great to work with, we never felt pressure, but he was always available to answer any questions

cpapworth

May 26, 2011

This was by far--bar none--the best experience I've ever had purchasing a new vehicle.I'm an informed consumer. I always do my homework. I compare prices between local dealerships, read customer reviews, check for information on complaint websites, print-out Kelly Blue Book and NADA information on my trade-in; I always come prepared, and usually prepared to do battle.I was very skeptical of the "no dicker-sticker" slogan, and I was pretty sure that any savings I realized on the new vehicle would be countered by a low-ball offer on my trade-in, and I was ready for it. I've been down this road many times, and it's not unusual for me to walk out if I'm not happy with the way a transaction is being handled.Bowen-Scarff was a pleasant surprise. The new vehicle price was the best I could find in a 100-mile radius. They offered me a very fair price on my trade-in ($50 more than the figure in my head), and the incentives on the new vehicle just couldn't be beat.Helene and Ken were great. No pressure. No gimmicks. No schtick. Just good, down-to-earth people, answering all of my questions, and providing me with good information. Kari (in finance) explained my options to me, as I'm sure she's required to do, but again--in a very genuine way, without any pressure--and walked me through the paperwork side of it quickly and professionally.This was the first time I've ever left a dealership in a new vehicle without feeling "worked-over" or "finagled" at some point in the transaction. Thank you Bowen Scarff!

dwrench

Apr 4, 2011

very good experence,no pressure or stress involved.finished the deal fairly quick,and was impressed with a detailed truck and filled gas tank.brian camp guided us through the sales process smoothly and made buying a new truck easy.if you are looking for a new vehicle go here first,you won't be sorry.thank you everybody at bowen/scarff. david w foster

gdskagen

Jan 31, 2011

I shopped on line for over 3 months to look for a quality car at a reasonable price. I had purchased Nissan vehicles for over 16 years! Pathfinders and Maximas were the only cars I would drive. Not any more, the Ford Fusion SEL is by far a better value for the buck. Just last year I bought an '06 with low miles, loaded with sun roof and blue tooth but for the first time in my life I was rear ended and the car was totalled. You talk about a hit! A Ford F-350 Dual Cab slammed into me while I was waiting to turn left. He never saw me, hit me square, and caused me to ram into another car in front of me. Glass everywhere, air bag went off, full tank of gas, and still I walked away. Tremendous quality and safety go into these cars and I am thankful that I don't have permanent damage to my back and neck. Within a week I was shopping for another car, guess what? I found another Fusion, same year, great price and very low mileage. Called Matt and the deal was done in 1 hour! Outstanding pricing, service, and friendliness. If you're ever having a bad day go see Matt! Thanks again, Matt!

Generation Restoration

Jan 28, 2011

We looked for about two weeks online and in person for the right car. We were thrilled to find our Crown Victoria for $3000 less than comparable cars elsewhere. There were no high pressure sales people and we didn't have to go through the long drawn out process of dickering for a better price. There sticker price is ABSOLUTELY the lowest! They did a free alignment at our request. We love the car and definately recommend this dealership. I hope they are still around when we need our next vehicle.

twolf

Jan 28, 2011

Dan Forward was fantastic to work with - very professional, found exactly what we were looking for and gave us a great deal. Checked in several days later to make sure everything was good. Outstanding customer service and will definitely recommend.

radavies999

Jan 27, 2011

I have worked in the customer service industry all my working life and I rate things a little lower than probably most people because customer service is one thing a person and company can always do better. Service industry companies that don't believe in this philosophy will fail in time, that is pretty much gauranteed especially in today's social networking environment. I truly believe Bowen Scarff beleives in this and the 1st time I visited them I was satisfied with my buying purchase. This recent time I am very satisfied, probably because I now have a relationship with the dealership.I have bought 2 Mustangs so far from this dealership, a 2001 SVT Cobra and my newest purchase a 2007 Mustang GT. I worked with Rick Ricker both times and have met and conversed in email with Brian Camp, which both of them are stand up people looking to make things as pleasent and smooth as possible. The one thing I like at this dealership is the posted price and no haggling. I have walked out of dealerships because I didn't want to bother with this ridiculous approach to car buying, haggling of price. I know I paid a little more than I should have but when one only has to spend a few hours waiting instead of the entire day, it is well worth it to me to pay a little more.I am having a bit of a problem with this purchase, trunk is leaking a bit but I bought a 3 year service warranty contract that should cover this expense and will be taking the car in for repair and will write about that expierience soon, either here or other social networks.

rreed87139

Jan 19, 2011

I went to this dealership after working on my vehicle for awhile. I also sent an email to their service manager explaining the issue. The problem is that instead of the diagnostic service requested, I recieved free safety inspections and little if any diagnostic. I was told the new part I replaced was bad. The old part exhibited the same issue. After research online I was advised that the solution offered was that of an inexperienced tech. In fact on diagnosing this issue various other small components and sensors should be tested first. I also found that the diagnoses offered faild to resolve the initial issue. Online you can note that some techs actually would replace this part at a rate of $735 until the cows come home and it rarely if ever resolves the issue. In addition to the lack of diagnostic work performed I was advised that I needed approximately $800 more in maintenance.In other words I paid $70 to have them diagnose a problem and they told me I needed to give them $1800 more. I have been in this business before an I know better. I also purchased a vehicle at this site. The trunk leaks, always has even after they repaired it in the body shop. I would avoud this dealership as I have found that it is more in the business of gathering your funding and less in the business of customer service.

jmwammock

Dec 19, 2010

At first I was irritated about the "No dicker sticker" policy as the car we wanted was priced $950 out of our price range, any dealer would gladly knock off $950 to make a sale but they refused, so I patiently waited about a week or so and then I got an email from Brandon that said the manger lowered the price and wanted to see if I was still interested. We were able to do a deal over email and text message and get my payments for what we wanted. Everything was ready to go when we got there and the paperwork with Tom was a breeze. Brandon was very friendly and made sure everything was good for us.

hawks390

Jun 15, 2010

The absolute worst customer service of any dealership I've ever been to! Went looking to buy a mustang GT on Saturday of all days! first I walked the lot for 20 min waiting for someone to greet me and help with some questions I had! Finally walked inside and three guys basically sat at there desks and staired at me talking back an forth! Finally went Into the office and asked if someone could help me!! They made it seem like it was a drag to help me!! Treated me like I was wasting there time! Finally asked if I Could test drive one and the guy said he was really busy I'd have to wait! Could tell they thought I wasn't There to buy! Finally got sick of it and just left! That day I bought a 2011 Shelby mustang GT from Pierre Ford in lake city!! Miles of difference in customer service! They are amazing and respect u the second u pull on the lot!! Well never let anyone I know buy from a bowen scarff dealership! And I'm in the army so I well post it at ft Lewis too!! I was an easy deal that day but they assumed I wasn't!! Dot recommend anyone ever go here! They are horrible and i don't know how They sell any cars!! DONT WASTE UR TIME OR MONEY THERE! They well only give u time of day if u walk in flashing cash I guess!! I well do my best to make sure no one from the military goes here! They have no product knowledge an really don't care whether u buy or not! Guessing because it says They don't get paid commission!! Really horrible dealership and well ruin your day!

shannondawley01

Apr 30, 2010

My name is Shannon Dawley. My husband Chad Dawley bought a truck fromyour Kent location this morning. He paid $18.700 Cash for a used truck. Although we were very pleased with our sales man Ricker we are very dissatisfied with yourcashier. Who wouldn't take a check for $5.000 dollars because the check book looked new.So Chad went to the bank and withdrew the $5.000 cash brought it back then the cashierproceeded to complain about having to count the cash. I'm pretty sure there is a lot of people out there right now who would better serve your company and make your customerswho come in with $18.700 cash more welcome. I will informed all my family and friends to nevercome to your location and about how poorly my husband was treated. I will recommended the shopfor there new or used car some where else. I only hope for your future customers they do notfeel bad when they leave your lot with a new car.. Shannon Dawley

wjadsley

Jan 21, 2010

Dealing with Bowen Scarff was a pleasant experience. They laid their price on the line, and got me their best deal and financing. It was painless and stressless to go through the process, I even had time to drive my car around in the daylight after I was done. Seriously, the whole process took very little time to go through, including the financing. The last time I bought a car from a dealer, it took all day to go through the whole process. Fast, Friendly, and efficient is what you will find at Bowen Scarff. I highly recommend them for your next car purchase.

gcrotts

Jan 20, 2010

I checked out Bowen Scarff on-line, I saw a F-150 4x4 I was interested in and applied for credit on-line. That same day the salesman called and asked me if I'd like to come down and test drive my new truck. I did, I was also approved as of walking in the front door, the truck was freshly washed and parked out front waiting for me. The salesman was freindly and not pushy at all, he let us have our space but was still close by for questions which we had from time to time. after the test drive we decided to buy the truck, they gave us a very fair offer on my trade-in, the payment I wanted, and the 'paperwork' was easy and painless. I saw three people from the time we got there, the salesman to see the truck, the sales manager to sign papers, and the person that showed us some upgrades and options that we might want on the truck. we walked out the other door got into our new truck and drove off. A few days later they called and needed an additional form signed, I told them that i didnt get off work untill late and the sales manager said he would wait for me even after they had closed. I had a coupon for a free oil change and car wash waiting for me just for the inconveinience of runnigdown there after work. The price of the truck was the best part of the deal, i checked other dealers and the various 'blue books' and my truck was priced below assesed value.

stevecodomo

Jan 19, 2010

My Shelby Mustang is the latest purchase and have now bought 4 cars from Bowen Scarff and have had excellent help with Dan Forward each time. There are NO car dealer games that have become the normal way of business everywhere else. This is the only dealership that I have ever seen full disclosure on the deal at the desk and NO endless trips to the managers. I wish that my wife will NOT want another car from another make so I do not have to make another trip to the dark side at the Jeep dealer again !

mkricciotti

Jan 19, 2010

We have needed to replace both our cars in the past year. Bowen Scarff's No Dicker Sticker was a great price with no hassle. We looked at several dealers before settling on Bowen Scarff. We compared similar cars. Some car dealers try to pressure you to do credit checks on your background or send out several sales people to haggle over the car's price. The staff of Bowen Scarff are there to assist you in car purchasing without the pressure. Their website allowed me to look at all their options to find the right car to fit my family's needs. The service dept has always answered my questions and explained any costs to me up front when working on our previous cars. We have been pleased with our experiences of purchasing a new and used vehicle at Bowen Scarff. Karen Ricciotti

rmeyer

Jan 17, 2010

I have been going to the Bowen Scarff dealership in Kent for 20 years. The staff and service has always been first class. This dealership is head and shoulders above any other I have ever encountered, by far. The internet advisor Brian Camp and top salesman Dan Forward have always been very helpful and knowledgeable in their respective fields. I've never met a finer team. Also the quick lane area and service department are top notch. Buying a car here with the no dicker sticker is another fantastic feature. Complete opposite of the average dealership that sends out ambush parties when you drive on their lot. There aren't many sure things in life, but at least I don't have to worry about where to buy a car! Can't wait for next summers' car show at the dealership, always a great day. Hopefully, I'll have my new 2011 Mustang by then.Thanks for all you do and keep up the great work.Sincerely,Rob Meyer

terryharder

Jan 14, 2010

I had an exceptional buying experiance, price was right, no pressure, exceptionaly helpful and freindly. The no hassel and no dicker sticker is the way I want to be treated as an intelligent buyer who only needs a little direction and information to make a good buying decision.My service experience was the same exceptionaly helpful and freindly.

radrevmark

Jan 14, 2010

I went looking for a new truck in January 2009, and as Ford had great incentives on F-150's it was a no-brainer that I take at look at them. Bowen Scarff Ford in Kent has been a place I have purchased parts for my other Fords for years, so I gave them a shot at selling me a new F-150. I can say that Bowen Scarff not only met my need for a new truck, but exceeded my need with ease. Dan Forward was my salesman and I can only give him the highest praise for being courteous, helpful, and attentive. He breaks the mold of the typical car salesperson, I will most certainly purchase my next new vehicle from him. As for the dealership itself, it is clean, freshly remodeled, and no pressure in sales. It pretty much lets the product sell itself, which it does, in my opinion. Anyone looking for a pleasant, easy, sales experience needs to, at the very least, see Dan at Bowen Scarff.

kelbyn

Jan 14, 2010

Had good experience with this dealership. Our sales person was knowledgeable and helpful. Did not push. Was able to answer all our questions - if not fully on the spot, he checked for the answered and came back to us timely. Knew all the incentives well and features/functions of the entire lineup we considered.They were able to acquire our car from another dealership (was last year's model, so not many left on any lots). Glad we were able to purchase from this dealer without having to go to another one.

emmellare

Jan 14, 2010

I was treated with respect and given every opportunity to examine and consider all aspects of the car. There was no pressure to buy, and any options were presented with no mandate. This was my second purchase, and I was very satisfied. I would recommend this dealership with no hesistation.

Duane Stober

Jan 11, 2010

I purchased a new Mustang GT and was extremely satisfied with the professionalism, friendliness and the deal we struck. After the arrival of my car I noticed a small flaw in the paint on the roof. The dealership took immediate steps to have the roof repainted to my complete satisfaction. I went to Bowen Scarff Ford because I have a neighbor who has purchased at least 5 vehicles from Dan Forward in the past.

bart1247

Jan 11, 2010

Quick, knowledgeable, Professional, and Interested in doing business. This is true of their service department, too. We purchased here because we found the other dealers we were trying to work with were not inclined to meet the standards established by Bowen Scarff, during our last two (2) purchases from them. This time we bought from them, even though we live 300 miles away. This dealership is far superior to the ones locally. When we require service, we schedule it around a trip to the Seattle area and have this dealer take care of our needs. We have not received the same level of professionalism and service locally. We highly recommend you explore the possibility of doing business with them. Even if you live away, so to speak. They are a cut above all other dealerships we have done business with and/or attempted to do business with.

vicbrunz

Jan 9, 2010

I had previouly bought from Auburn several years and several cars. The last time I bought a car there I was talked down to. So I decided to try Kent. Mel was a straight up guy. I asked he answered . I'm getting ready to purchase another car soon and willgo back.

love my fusion

Jan 8, 2010

This will be my third vehicle (and not the last one) that I bought from Bowen Scarff and would definitely recommend them to anyone that asks. In the past I did buy a Ford from another dealer so I know there is a difference in the way dealerships handle customers. They are honest, friendly and they know their cars. Hugh Monahan was awesome. No pressure. Bought a car in 1 1/2 hours. I mentioned to Hugh that Mark Scarff sold me my first Ford in the last 80's. Mark stopped by while I was talking to Hugh and said "hi". Is that cool or what?

brianfairchild

Jan 7, 2010

The sales and accounting staff were wonderful. I do not have their names but I am sure your records will show who they were. My rating of good for two questions is described below.Service department preperation prior to sale:I noticed that the shift from first to second the first time I drove the Flex was jerky. I mentioned this to the sales person after the test drive. Nothing was suggested as to a fix.Later I took the car for service to Millennium Ford in Burien,WA and mentioned the shift problem. Their service department fixed this problem as was directed by Ford in a February 2009 service directive. I purchased the last day in July 2009 so this directive from Ford should have been noticed and the transmission fixed before the sale.I know that this was a minor problem and did not spoil my positive experience with Bowen Scarff. I purchased a new Ford Crown Victoria from Bowen Scarff in 1983 and would purchased from Bowen Scarff in the future.

dallascovington

Jan 6, 2010

Two years and 4 months ago, I traded my Red Dodge SRT-10 Viper Truck for a new 08' Grabber Orange Ca Spcl Mustang GT & it was truly a GREAT experience. The sales person, Randy Good I must tell you has got to be the most honorable sales person on the planet. I recommend you ask for him on your next purchase. I am not saying this just to get people to come into the dealership, (I don't get paid for giving you my opinion) but Randy is a family guy and understands the costs etc., and in these times he as well as the dealership don't want any negative vibes, if you know what I mean regarding the stigma of 'sales personnel' and shady deals. Randy is there and tries to make it a win-win situation for both sides of the contract.I brought a friend in to Randy and she got a great deal on a New Ford Focus this past year. Randy and the team really do get you the best price for your trade-in as well as the price on your new vehicle choice. Plus you don't get jockeyed around from sales guy to sales guy like other dealerships do. When that happens, I WALK OUT.Anyway, I seriously do recommend that when you are ready to go make your next purchase, go and see Randy at Bowen Scarff in Kent. At least go in and look- there is NO pressure to buy. If you don't check them out, that will be your first and biggest mistake. If you have time to hang around in a dealership for hours on end and then get taken 'for a ride' that's your decision.This is getting a bit windy already but one other thing;I'll tell you a little more of my experience with Randy. I went to the dealrship just to look at the mustangs and see the cost etc. I talked with Randy for a little bit and then out of the blue he asked if I lived locally. I told him yes I do. He offered me to take a mustang out by myself--no sales guy to tag along. I thought WOW, amazing, everyone else wants to babysit you..well I pulled out my license, he made a copy, gave me the mustang keys and I went home to show the wife. From there it is history...I ordered my mustand from Randy and we went line by line as to how I wanted it equipped. I als go the car tricked out with the help of Randy's co-worker and (forgive me but I forgot her name) and now my mustang turns heads when I drive by...I still have the Bowen-Scarff lic plate frame on the back just in case someone needs coaching where to buy The Icon of a vehicle and still the American Legend, Ford Mustangs Rock and so do the people at Bowen Scarff Ford, Kent Wa.Most Sincerely,Pete Pikulin.. If you see me in my 08' Grabber Orange GT Mustang, say hi, talk to me about the car or about the experience and I'll say, "Orange you glad we conversed? :-) Ya, I know corny....Thanks for reading!

edbap

Jan 6, 2010

I have purchased 2 vehicles from Bowen-Scarff Ford in the last 2 years. One new Ford Fusion, and one used "one owner" Mustang. Hugh Monahan was my salesman for the Fusion in 2008, so when I needed a car for my daughter I gave him a call and bought the mustang. The reason I bought from B-S Ford was the honesty, the way I was treated, and the quality of customer service. Buying a new car can be a real pain, But Hugh made it very easy. When I started my search, they didn't have a car on the lot that matched my needs, but Hugh found me one in a day, new, and at a great "no dicker sticker" price. When I bought the mustang, I told him what I needed, and was very specific that I wanted a low mileage car. He told me there was nothing on the lot right then, but thought a great car was coming in soon, that they had sold new.Most car sales staff out in this tight economy would do ANYTHING to get you on the lot, but Hugh waited until my needs were met, and gave me a call. I will consider Bowen Scarff Ford again when I need another vehicle, and would not hesitate to recommend them to a friend. Hugh LISTENED to my needs, and found me quality cars at good prices. A winning combination!

golfbugz

Jan 6, 2010

These guys are great for over all customer service. We have purchased a few cars (new & used) from Mel and he has always made it a friendly and great experience. We have recommended this dealedship to our friends and they have purchased a car or two and have had the same things to say.

bernshar

Jan 6, 2010

This is the third used car we have purchased from Ken at Bowen-Scarff Ford. He was helpful as always and was available when we needed it. We will be back for our next car. This review needs to be 250 letters to post, so now it is with these words.

billiemayer

Jan 6, 2010

I have purchased 3 cars/trucks with this dealer.....Awesome service & I look forward to purchasing many more from them!!! I have also had servicing done at there Lube Shop & was completely satisfied with there service. Randy who sold me my last vehicle did everything in his power to make me very satisfied & I would especially recommend him to any of my friends or family...

ggdodge

Jan 6, 2010

This was the second time my wife and I bought a car at Bowen Scarff Ford, and both times The sales people were very friendly. The best part is, no push to buy any thing. I have recommended Bowen Scarff to my friends that are looking for cars and trucks. The next time we buy, I know we will come back to your dealership.Gary Dodge

scbhjw

Jan 6, 2010

Great customer service. The dealership didn't have the car we wanted in stock and couldn't find one at any other local dealers so they quickly made arrangements to order the exact car we wanted from the factory. Updates were given all along the way to ensure we knew what was going on and where the car was. When the car did arrive due to my work schedule I could only pick it up on Saturday. They kept the service department open late on Friday to make sure the car was detailed before we got there Saturday morning. Our salesman even came in on his day off to make sure everything was signed around without any problems. The price that was quoted was the price that we paid, there was no dickering around or last minute fees that they forgot to tell us about. We will definitely do business with Bowen Scarff Ford again.

eengstrom77

Jan 5, 2010

Very friendly and very little pressure. Overall great experience. Hoped to have more follow up in on going search for vehicle and no dicker sticker is a nice idea but I would have expected a bit more competitive price if there is no opportunity to negotiate price.

kg1

Jan 5, 2010

Being a well satisfied customer of their Covington service department I found a Honda Civic in Kent on their web site. Art showed me the car without any pressure to buy or attempt to switch me to another car. My mechanic found it it great shape and said I'd be crazy not to buy it for the asking price. Art promised to have cosmetic detail work done I hadn't expected before I picked it up and had it completed earlier than promised, all at a price that was well under book value without the hassle of dickering. Great car that has been trouble free. I highly recommend both their sales and service.

Neal Padur

Jan 5, 2010

I have had a very good experience with this dealership.I have bought two vehicles from them and brought a friendin also because I had such a good experience.I would rate them very high on customer service and honesty.I will likely return when I need to replace my current vehicle.

sweetheartshaina

Jan 5, 2010

Great service, I called the dealership several times asking various questions about a used Ford Fusion that they had for sale & they were helpful every time. I live about 40 miles away from the dealership so I wanted to make sure it was worth my time to drive all the way to Kent to look at the car, and they were very helpful in answering questions about the condition of the car. I even asked them to smell the inside of the car for me because I didn't want a car that anyone had smoked in and they did it for me & said it smelled good, and they were right! The car I bought from them was also at the best price compared to any dealership around. They offer great service & great prices, I would definitely recommend them.

gbwashington

Jan 5, 2010

Friendliness: Bought my last two vehicles from the same salesperson. Personable and very knowledgeable. No pressure!Price: I really appreciate the "no dicker sticker" approach.Customer Service: I have chosen to get all my maintenance done at the dealer. Love their Quick-lane for scheduling service.I have been very pleased with the overall service that I have received from Bowen Scarff Ford. Would highly recommend them to my friends!!

jfaretra

Jan 5, 2010

This is my 4th new Ford purchase since 2004. My last two were purchased in 2009 through Bowen Scarff in Kent, specifically Dan Forward. To be honest I chose to buy from this dealership specifically because of Dan. He is a consumate professional, knows his product and is a joy to work with. Customer focus is excellent and a genuine nice guy.John Faretra

mc3cats

Jan 4, 2010

We bought a 2010 Ford Edge from Bowen Scarff Ford. This is my second vehicle I purchased here. We bought a 2003 Ford Taurus and it was because of that transaction we returned to buy the 2010 Edge. Hugh Monahan was our sales associate who got us into the new Edge. The experience was even better than when we bought the Taurus. There was no pressure at all. The purchasing experience from beginning to end was awesome. The entire time spent to do the transaction was a total of two hours when included two vehicles that were traded in (the 03 Taurus being one of the vehicles). At not time during the purchasing of the vehicle did we ever feel pressured or steered to anything we didnt want. As for pricing, the price of the Edge, I felt we got a great deal And we got close to full blue book on the two vehicles we traded in. The entire staff at Bowen Scarff Ford were very friendly and extremely helpful. I can not recommend Bowen Scarff Ford enough. In fact, I have mentioned to a co-worker about buying a car at Bowen Scarff Ford. If you are seriously considering buy a Ford, DONT GO ANYWHERE ELSE! Go to Bowen Scarff Ford!

superlative3344

Dec 22, 2009

My Wife and I purchased a Brand New Ford Fusion 2007 from Bowen Scarff. It was the best experience I have had buying a car. They do not try to pressure you just give the facts and the price of the car up front. I suppose some people like to haggle all day with the price and maybe sometimes you can get a good deal doing it that way but my time is worth money and I was in and out in about an hour with my new car. I shopped around and the price was lower than other dealers I probably could have negotiated the other dalers down and would have ended up with close to the same price but I figured why go through the trouble if I dont need to? Service is great as well and I have no complaints.

TysonMM

Jul 21, 2009

Every time my Out of Warranty F-350 truck has a problem, I call Bowen Scarffs service department. Monica has given me exceptional service every time. She has provided exceptional communication on the work thru its completion. I only take my truck there now as she and her manager has done an excellent job on scheduling, pricing and communication. Bowen Scarff has litterally worked on everything on my truck except the body. Entire gasker replacement on my Diesel Engine. Tranny replacement, front suspension and steering components. Fuel Injection Control Module. Alignements, tires, ball joints and more.

Marge6310

Jul 13, 2009

I went to trade in my car they wouldnt tell me how much they would give me for trade in. I picked out a nice car and went through all of the paperwork (took all afternoon)then tried to tire me out so i would sign the paperwork without telling me how much they would give me for my car. when i demanded to see it on the paperwork they were giving me next to nothing for my car and the darndest thing they had a additional charge for the exact same amount that they were charging me for my "trade in" THEY TRIED TO STEAL MY CAR.

Lindap

May 27, 2009

Sales people are rude and pushy. I wanted a used car. They kept trying to sell me a new truck. I didn't want a truck. The salesman walked away and I never did get to see anyone else about buying a car. RUDE, DONT GO THERE.... Can't say how bad it was. I never felt so bad leaving a dealer because I cant afford a new car or truck.

TerryGott

Apr 23, 2009

I went to trade in my truck for another newer truck. They offered me $3000 less than the Kelly Blue Book for my trade my truck had verry low miles and was in great shape. I wanted to buy a truck I had seen online. The price was the same as other dealers in the area. HOWEVER there is room for price negotiation at other dealers (usually 500-1500) They would not budge on the price even when I pulled up a listing on my phone and showed them there was a lower price on EXACTLY the same truck. "The No Dicker Sticker" is a huge rip off scam. I feel bad for the previous poster that was ripped off 5 times. You poor sucker. Salesmen are rude. Management is condecending and cars and trucks are all over priced.

gamma42

Nov 15, 2007

If you just want to buy a quality ford car for a good price, visit this dealership. Very good inventory of cars and the sales staff is helpful. I would not recommend the service department.

biggestrocky

Mar 9, 2007

I work for another car manufacturer. However, I have, and my wife have bought 5 brand new trucks and SUV's from Bowen-Scarff Ford, and we ordered a special order car, that I couldn't fit into, I am too tall, and the experience ...every single time was pleasant, non-pushy, honest, to the point, priced accordingly to the market, the value of the vehicle, in our market, and MORE than competitive. We didn't have to worry about being pushed around, making excuses, or feeling embarassed, or pressured into some set of accessories, or after market warranties, service contracts, or hidden necessary qualifications to buy the car, or truck, or SUV of our dreams. I will work for my friendly european manufacturer, but I will always give Bowen-Scarff Ford the first, and probably the last opportunity for my business. I had some financial trouble that decimated my "beacon score," and my salesman, Dan Forward got on the phone to Ford Credit, personally, talked with their loan official, and was able to turn a lease, into a purchase just by going to bat for me. I won't joke around about not having to answer some embarrassing questions, but at no time was I scrutinized by everyone in the dealership...it was discrete, and it was between him, and me. I knew I could trust Dan, and I never flet more obligated to answer truthfully because of his faith in me than I did if I was answering questions posed by my own mother, or father. I expect that in 25 years, I will still do business with Bowen-Scarff Ford because they are...in a word..."trustworthy!" Dan has treated me as well, or better than my own family.